Do any of you guys know if the glass of a plasma (Pioneer 5080) can be replaced and if so how much could something like this would cost? My panel has obtained a small crack which slowly seems to be spreading outward.

Dave

Sounds like a manufacturing defect... is it still under warranty?

Do any of you guys know if the glass of a plasma (Pioneer 5080) can be replaced and if so how much could something like this would cost? My panel has obtained a small crack which slowly seems to be spreading outward.If i'm not mistaken the glass on the Pioneer is actually part of the plasma panel itself, and if so it will require that the whole plasma panel be replaced. How did it get cracked? Was it an accident? Did it get damaged in shipping?

Looks like I am screwed. Anyone want to purchase a 50" 5080 with a slight crack on the left hand side?

Call your local Pioneer authorized service center or Pioneer 800 421 1625 and have them come out and take a look. I am guessing its under warranty.

^^^ Exactly, call Pioneer first.

Call your local Pioneer authorized service center or Pioneer 800 421 1625 and have them come out and take a look. I am guessing its under warranty.

Really, when I spoke with Pioneer they said they don't cover anything that has to do with cracks in the glass if its over 30 days old.

Are you the same Roman from Invision?

Really, when I spoke with Pioneer they said they don't cover anything that has to do with cracks in the glass if its over 30 days old.

Get a local service phone # and then talk to them. If they wont replace under warranty ask them how much it would cost and see if thats worth it or possible. I used to be with Invision, correct

Get a local service phone # and then talk to them. If they wont replace under warranty ask them how much it would cost and see if thats worth it or possible. I used to be with Invision, correct

Local guy laughed at me and told me that it's impossible for the display to break from cleaning or on its own. The part alone is $2050 (single piece to replace) + around $300-$400 on labor. They said that if I wanted them to come out it would be $125 just for them to show up. TV is less then 1 year old.

Local guy laughed at me and told me that it's impossible for the display to break from cleaning or on its own. The part alone is $2050 (single piece to replace) + around $300-$400 on labor. They said that if I wanted them to come out it would be $125 just for them to show up. TV is less then 1 year old.

Ok so he is admitting that it is a manufacturer defect or saying it was abuse?

Ok so he is admitting that it is a manufacturer defect or saying it was abuse?

Saying that it has to have been abuse.

I also purchased an extended warranty on the set, would I have any better luck with them?

On a side note, will the mounting brackets for the 5080's work with the new 5010's or 6010's?

Saying that it has to have been abuse.

I also purchased an extended warranty on the set, would I have any better luck with them?

On a side note, will the mounting brackets for the 5080's work with the new 5010's or 6010's?

The extended warranty would go thru the same company most likely :( 5010 yes not with 6010FD unless you bought a bigger one.

Really, when I spoke with Pioneer they said they don't cover anything that has to do with cracks in the glass if its over 30 days old.



Ouch! Does their warranty explicitly state that?
If the extended warranty fails I'd be lookiing for a new plasma.

Saying that it has to have been abuse.

I also purchased an extended warranty on the set, would I have any better luck with them?

On a side note, will the mounting brackets for the 5080's work with the new 5010's or 6010's?

So how do you think that it happened?

If it is something that you didnt cause then you should fight it.

You have been pretty vague on when it showed up and how you think that it happened.

If the TV is still working just keep using it.

So how do you think that it happened?

If it is something that you didnt cause then you should fight it.

You have been pretty vague on when it showed up and how you think that it happened.

If the TV is still working just keep using it.

I agree.

What do you do when you car windshield cracks? Get it repaired before the crack spreads!

http://www.ronswindshieldrepair.com/

Try your homeowners insurance.

read through your ext warranty. it's possible that it may cover something that pioneer does not (the glass). good luck.

Well here is a thread on someone we helped >>>Click Here<<< (http://archive2.avsforum.com/avs-vb/showthread.php?t=729544&page=1&pp=30) Read the thread thru before you judge. NEC fixed the panel, not an extended warranty.

Bottom line is you will need help to prove your case, is your vender supporting you???? I had to personally talk with NEC head technicians for a while to prove that there was a maufacturers defect. I had to ask questions like:

- Is it not possible that glass can crack from heating and cooling thousands of times?
- Are you a glass engineer?
- If the unit was damaged it would be obvious, is there bezel damage? If not, run a search to see if any bezels have been ordered in that persons area just in case he may have damaged it and been smart enough to order the part?

Bottom line is you have to "sell" the defect issue. I was able too. Save my client $7000. Goes back to my old saying "The best price is not always the best deal". Customer support is needed in cases like this!!

An excerpt from p.73 of the 5080 service manual:

Panel protection function 3
(protection against panel cracking)

A bright window, as shown in the figure
on the right, on the screen
increases the heat of the panel. If such
a pattern is recognized on
the screen, the limit for the maximum
count of plasma discharge
will be gradually decreased.
Note: How to decrease the brightness
level in this function is the
same as in high-temperature protection
function 1.

Edit:
Also didn't someone deal with this same problem with a large Sharp panel.IIRC Sharp eventually admitted stress cracks can occur and replaced the panel.

So how do you think that it happened?

If it is something that you didnt cause then you should fight it.

You have been pretty vague on when it showed up and how you think that it happened.



Agreed, after reading 20 posts I would have hoped to have found out how this happened.

davewolfs, good luck with the resolution but if you would like to help out other owners as well, could you maybe provide more details on how you think this happened? By "to break from cleaning or on its own" are you saying that you think that is how it happened?

The only reason why I would blame cleaning is that I noticed the crack after returning from a business trip. And the only contact my TV had prior to this trip was from cleaning (wiping the screen down and unit). I've contacted the store where I purchased the unit. I'll let you guys know if I make any progress, thanks for pointing out the other threads.

As far as support, I have to say that dealing with the Pioneer reps has been completely useless.

^^^^ Did you see this post, did you ask these questions?

Well here is a thread on someone we helped >>>Click Here<<< (http://archive2.avsforum.com/avs-vb/showthread.php?t=729544&page=1&pp=30) Read the thread thru before you judge. NEC fixed the panel, not an extended warranty.

Bottom line is you will need help to prove your case, is your vender supporting you???? I had to personally talk with NEC head technicians for a while to prove that there was a maufacturers defect. I had to ask questions like:

- Is it not possible that glass can crack from heating and cooling thousands of times?
- Are you a glass engineer?
- If the unit was damaged it would be obvious, is there bezel damage? If not, run a search to see if any bezels have been ordered in that persons area just in case he may have damaged it and been smart enough to order the part?

Bottom line is you have to "sell" the defect issue. I was able too. Save my client $7000. Goes back to my old saying "The best price is not always the best deal". Customer support is needed in cases like this!!

The only reason why I would blame cleaning is that I noticed the crack after returning from a business trip. And the only contact my TV had prior to this trip was from cleaning (wiping the screen down and unit). I've contacted the store where I purchased the unit. I'll let you guys know if I make any progress, thanks for pointing out the other threads.

As far as support, I have to say that dealing with the Pioneer reps has been completely useless.Pioneer provides a cleaning cloth and instructions in the owner’s manual regarding how to care for your PDP. Provided you followed the instructions and used their cleaning cloth I don't see how Pioneer can legitimately void the warranty.

Unless I'm missing something here, the most plausible explanation is a stress fracture occurred which is a material defect and Pioneer should replace your PDP. Good luck.

^^^ Agreed optivity.

The only reason why I would blame cleaning is that I noticed the crack after returning from a business trip. And the only contact my TV had prior to this trip was from cleaning (wiping the screen down and unit). I've contacted the store where I purchased the unit. I'll let you guys know if I make any progress, thanks for pointing out the other threads.

As far as support, I have to say that dealing with the Pioneer reps has been completely useless.I suggest you get your layer to give them a ring, and send them a nice legal letter.

I suggest you get your layer to give them a ring, and send them a nice legal letter.

They do that too? :D

I suggest you get your layer to give them a ring, and send them a nice legal letter.I don't think having his wife give them her wedding band will get any results . . . . :D

I suggest you get your layer to give them a ring, and send them a nice legal letter.

LMAO, best laugh I've had in a week. :D

My plasma 1140HD just cracked on me as well although it was due to an internal explosion/meltdown of at least one buffer chip. I had Pioneer send someone out to open up the TV to prove that the TV exploded, we found the melted chip and they STILL WON'T HONOR THE WARRANTY.

They're stating that the internal meltdown of chips could've been caused by external damage (which it absolutely was not).

Any ideas on how to proceed? Did you get your plasma repaired free of charge?

I would call 800 421 1625 and push on customer service to get you taken care of.

My plasma 1140HD just cracked on me as well although it was due to an internal explosion/meltdown of at least one buffer chip. I had Pioneer send someone out to open up the TV to prove that the TV exploded, we found the melted chip and they STILL WON'T HONOR THE WARRANTY.

They're stating that the internal meltdown of chips could've been caused by external damage (which it absolutely was not).

Any ideas on how to proceed? Did you get your plasma repaired free of charge?

Wow! :eek:
I have no reason to doubt you but if that's the case I would not buy another Pioneer.
Next if you used a credit card for that purchase, see where you stand there.
If you have homeowners or renters insurance I would look there as well.
Finally, I would not spend any money on repairs other than a deductible for any of the above. The cost would certainly be the price of a new top brand plasma.
Good luck!:cool: