Below is a post I posted this morning RE: Golden Compass

Two other supporting posts are below from Blu Ray forum.

The only difference with what I am seeing and the two others, is that my issue is with LPCM lossless (can't bitstream)

Apparently there is a disc issue with Golden Compass, but it seems to be hardware dependent..

Golden Compass problem - will not play properly on the Denon 3800 BD player:

I am feeding it to a Halcro SSP-200 Surround Processor via LPCM over HDMI - not HDMI 1.3

Tried to play this last night. It is a DTS MA recording. Noticed that the menu music was sort of in and out. Sometimes playing sometimes not.. But once I started the feature, the DTS MA track was so loud in the side / rear channels that I had to shut down those amps for fear of blowing out my speakers. It was relatively loud even at -40 db ( and I watch near -0).

In orde to watch this film on the Denon last night, I had to run the DTS soundtrack out over Toslink... No issues that way.

I use LPCM, HDMI audio and video. New firmware as well.

I put this same disc into my Panny BD 10 Blu Ray player and no issues whatso ever with the menu music or actual sound track.


So, it appears that the Denon (with latest firmware) does not like Golden Compass..



To check if it was a DTS MA issue, I threw in the Simpsons (DTS MA). No issues.




did a quick search and didn't see anythig, so I apologize is this has already been addressed . . .

When we have the panasonic (BD-30) player set to bitsream the sound is very distorted, it sounds like the surround speakers are cranked way up, while the center channel is supper low.

When the player is set to PCM the sound is fine.

I haven't had problems bitstreaming other DTS-HD master movies (die hards play fine).

I have the latest firmware for the panasonic and the receiver (denon 3808)

I'm not sure if this is some hardware problem or there is something wrong with the disc so I thoguht I would check here before returnign the disc incase there is just some setting I need to change.

Thanks



Yup. exactly. I have the BD30 and a Denon 3808 also, and have the same problem. If your speaker config is set to standard (usually where I keep mine) then the audio is totally hosed. Setting to 7.1 fixes it. New Line needs to correct this in the future as you can get the effect of the so-called DTS Bomb from this. I was playing with my settings on the Denon while the movie was playing. I made the mistake of switching back to standard after adjusting something else and the volume went thru the roof! Luckily no speaker damage and I know better than to do it again. I had the same issue with The Orphanage also, so I was somewhat familiar with what was going on.



Any others?

Denon appears to be the common factor.

LOL i guess New Line is using, yet another 7.1 config as all my DTS HD MA title work beautifully in 5.1 mode, but this one....

LOL... I tried other DTS MA discs and no issues whatsoever... This is my first problematic BD disc.

Does New Line have a history of defective discs? I don't pay much attention as this is my first bad disc.

Using the PS3, I did have a menu audio dropout (it played through one "cycle" of the music than stopped, so it may be how its supposed to do it?), but I only noticed it after the movie played through to the end and the menu came again. It didnt seem to happen at fist loadup. I didn't notice anything wierd about the rear channel though. Maybe I will have another listen. PS3 v2.3 HDMI to Yamaha 3800.

LOL... I tried other DTS MA discs and no issues whatsoever... This is my first problematic BD disc.

Does New Line have a history of defective discs? I don't pay much attention as this is my first bad disc.

Well there's 7 DTS HD MA 7.1 config possible.. Really Complex..

Here's the Fix for the Denon

AMP ASSING to 7.1
Speaker Config = SURR BACK either 2 or 1 speakers..

and Golden Compass work...

Well there's 7 DTS HD MA 7.1 config possible.. Really Complex..

Here's the Fix for the Denon

AMP ASSING to 7.1
Speaker Config = SURR BACK either 2 or 1 speakers..

and Golden Compass work...

Not following your English, could you post in French.

Not following your English, could you post in French.

Il semble être une issue de décodeur de Denon DTS. Toutes les fois que 7.1 est downconverted à 5.1 qu'il semble causer cette issue (ce disque seulement). L'autre affiche suggérait que vous envoyiez 7.1, sans se soucier si vous avez 5.1 ou 7.1. Certainement non idéal, mais une difficulté pour maintenant.

or...

It appears to be a Denon DTS decoder issue. Whenever 7.1 is being downconverted to 5.1 it seems to cause this issue (this disc only).

The other poster was suggesting that you send 7.1, regardless if you have 5.1 or 7.1. Certainly not ideal, but a fix for now.

Not following your English, could you post in French.

LOL

In you're DENON SETUP

Go to the AMP ASSING section.
Select 7.1 (There's BI AMP, ZONE 2, ZONE 3 and there's 7.1
Go the to Speaker Setting Option
You'll see Surround Back and Surr B. Go to Surround Back, it will be at NONE, select either 2 or 1 speaker (even if you don't have those speaker plugged in). You can do it in real time while watching Golden Compass and as soon as you quit the menu (it will enable the Surr Back) the track will work.

There's 7 possible DTS HD MA 7.1 configuration. This is setted when the track is made. Same problem as the PS3 have decode 7.1 DTS HD MA track.

Also this problem only concern that movie, other 7.1 New Line title works

I have a denon 4308ci and a 3800bdci denon blu ray. Same thing happened loud popping and almost blew my B&W xt4's, xtc and xt2's (5.1 system). All of my speakes making noises a -40dbs So if I switch to 7.1 even though i have 5.1 it should work. I called denon yesterday and they said it was the disc. they washed their hands and said no patch is going to be made. I just bought the both denon conponents about 3 months ago.

I have a denon 4308ci and a 3800bdci denon blu ray. Same thing happened loud popping and almost blew my B&W xt4's, xtc and xt2's (5.1 system). All of my speakes making noises a -40dbs So if I switch to 7.1 even though i have 5.1 it should work. I called denon yesterday and they said it was the disc. they washed their hands and said no patch is going to be made. I just bought the both denon conponents about 3 months ago.

Yes it should... and you should be sure that you have you're latest FW for you're denon..

Merci bien pour l'affiche. (Ma femme sait parler francais).

Jeff,

I hope you are planning on watching Twister on BD in the near future. A wild ear candy ride to say the least! I enjoyed every bit of the True HD track. :)

Jeff, I am getting the "DTS bomb" on my Integra 9.8 with Golden compass via bistream from a Panasonic DMP 30. So it isn't just a Denon issue.

This is the first time I have had the "dts bomb" on my setup. I have watched numerous DTS HD MA disc via bitstream.......

Jeff, I am getting the "DTS bomb" on my Integra 9.8 with Golden compass via bistream from a Panasonic DMP 30. So it isn't just a Denon issue.

This is the first time I have had the "dts bomb" on my setup. I have watched numerous DTS HD MA disc via bitstream.......

I think there is a difference between what you are calling the DTS bomb and what is being described here. The bomb is a loud pop some 9 minutes (I think) into the movie. What is being described here is a very loud very distorted sound from the surround speakers from the onset of the movie itself (not during the menus) and I am guessing it would be there continuously (don't know for sure since I switched muine off as soon as it happened. I think that is unique to the Denon components (receivers and the 3800BDCI) or at least I have not seen it reported by other than Denon users.

Apparently it also happens with "The Orphanage" another New Line release, but again only with Denon components.

I guess I should post because one can really get the wrong impression.

I use a Denon receiver for processing (a newer model forget the #), have separate power amplifiers (a 2-channel and a 3-channel), and Samsung BDP-1400 in a 5.1 configuration. I tried to watch The Golden Compass and all the sound appeared to come from the surrounds. I turned off the amplifier for the surrounds (I have separate amps) and the fronts sounded normal. So the issue has to do with the surround channels being very loud. I put the surround amp back on, switched the Samsung to PCM, and I watched the movie. It sounded fine but, of course, you don't get the DTS quality.

This is the only time I've had an issue. There was no loud popping noise and I NEVER felt that my speakers were in danger. Of course if you start the film with the volume cranked you're in for a loud wake up-call, but you shouldn't do that anyway.

Just my opinion, but the movie is not that good and certainly not worth stressing about. This is probably an isolated glitch, I would not waste my time calling Denon or something like that unless it starts happening with a bunch of BDs. For one movie you can just use the PCM output to watch it, no big deal.

I guess I should post because one can really get the wrong impression.

Just my opinion, but the movie is not that good and certainly not worth stressing about. This is probably an isolated glitch, I would not waste my time calling Denon or something like that unless it starts happening with a bunch of BDs. For one movie you can just use the PCM output to watch it, no big deal.

I cannot use PCM out since I use the analog out (6 of them) from the 3800BDCI blu-ray player into my D1 pre/pro (doesn't have HDMI). I could use DTS via digital (coax or toslink) but I do not think I should have to do that (besides having to buy another cable).

There is a workaround that I believe that I can use, but the point is I should not have to and as to whether the movie is worth wanting to listen to and watch to it's best is personal preference and irrelevent in wanting something to work.

mike, just wondering if you spent all this money for a Denon BD player why you do not have a receiver that supports HDMI?

mike, just wondering if you spent all this money for a Denon BD player why you do not have a receiver that supports HDMI?

Because he's likely like me and wouldn't allow a receiver within miles of his system. Separates only, please.

Besides, one of the best reasons to buy a Denon 3800 BD player is to let it do the conversion for the numerous new digital codecs.

I've spoken to DTS and New Line about the issure.. the discs are fine ("The Orphanage" has the same issue...)

They are speaking to hardware vendors now.

It is not a Denon only issue.

Jeff, I am getting the "DTS bomb" on my Integra 9.8 with Golden compass via bistream from a Panasonic DMP 30. So it isn't just a Denon issue.

This is the first time I have had the "dts bomb" on my setup. I have watched numerous DTS HD MA disc via bitstream.......

As others have said, different issue.

However, have you upgraded the DSP on your 9.8 with the DTS fix?

If you have, I will be sure and pass it along to DTS.. If not, you should try the update :)

glad ,I've got a BD10. Never had a single issue with any disc.

I've spoken to DTS and New Line about the issure.. the discs are fine ("The Orphanage" has the same issue...)

They are speaking to hardware vendors now.

It is not a Denon only issue.

Tell me more...

How is it that all other DTS MA discs I have tried (except Orphange) are not doing this? What is it that these two discs are doing that still makes them non-defective when all other DTS MA discs are not causing issues?

Thanks for checking.:)

mike, just wondering if you spent all this money for a Denon BD player why you do not have a receiver that supports HDMI?

Because I have an Anthem Statement D1 which IMHO is one of the nicest sounding pre/pro's out there for less than $10,000.

I could send it in to Anthem and they would include the Gennum VPX video board for $2000 and then it would be the equivalent of a D2 including HDMI (1.1) and one of the best current scalers, but still without the decoding for the latest codecs, which would still mean converting to LPCM before sending it to the pre/pro rather than bitstream.

I also think the 3800BDCI is targeted at exactly people like me with legacy "high end" (what is high end today?) gear, especially separates which tend to take longer to adapt to the latest technologies.

Bottom line, I have certainly never heard a receiver that can mach the statement line of products and therefore would not consider changing at this time.

glad ,I've got a BD10. Never had a single issue with any disc.

I still have my BD-10. I played this disc in it with no issues either.. Had the BD-10 had 1080P24 output and DTS MA LPCM, I would've not even bothered with the Denon. That said, the Denon gives a sharper picture compared to the Panasonic BD-10. But it is Panasonic's reliability that made sure that it is still in my rack.

Morever, concert discs (most are 1080i) with DTS HR tracks play in the Panny nicely whereas there is no DTS HR in the Denon. So, for 1080i concerts with DTS HR tracks, the Panny is my player of choice.:)

Tell me more...

How is it that all other DTS MA discs I have tried (except Orphange) are not doing this? What is it that these two discs are doing that still makes them non-defective when all other DTS MA discs are not causing issues?

Thanks for checking.:)

I agree there has to be something differenct in New Lines implementation of 7.1 DTS-MA than other studios releases. It may be within the spec, but it is different and is effecting denon products. People have said that it also effects other manufacturers, but I have not seen evidence of that from these posts.

If someone has this problem of very high volumes from the surrounds continuosly (not the loud pop or DTS bomb) without a Denon product somewhere in the loop please post it as it makes the issue easier to discuss with Denon if we are certain about our facts.

As others have said, different issue.

However, have you upgraded the DSP on your 9.8 with the DTS fix?

If you have, I will be sure and pass it along to DTS.. If not, you should try the update :)

Yes, I have upgraded to 1.07 (isn't that the latest?) and upgraded the DSP's. So I think it is a disc issue, IMHO. I haven't had any DTS HD MA problems via bitstream until this disc.

Has anyone tried it on a PS3 to compare?

Very bizzare...

I agree there has to be something differenct in New Lines implementation of 7.1 DTS-MA than other studios releases. It may be within the spec, but it is different and is effecting denon products. People have said that it also effects other manufacturers, but I have not seen evidence of that from these posts.

If someone has this problem of very high volumes from the surrounds continuosly (not the loud pop or DTS bomb) without a Denon product somewhere in the loop please post it as it makes the issue easier to discuss with Denon if we are certain about our facts.

Mike... from the Orphanage thread:

"I received mine from Amazon yesterday. Although my receiver (Sony
DA5300 ES) can do 7.1, I currently only have speakers for 5.1.Hence, I
have the receiver configured for 5.1. The Orphanage only has one audio
option ,7.1 DTS MA Spanish. When I started to play the movie, the
audio was completly dominated by the rear surrounds speakers, I could
not hear anything out of the fronts or center and it sounded terrible.
When I configured the reciever for 7.1 things were fine. Does this
scenrio sound normal ? How do folks w/o DTS MA decoding watch this
movie--My apologiesif this is an ignorant question."

Tell me more...

How is it that all other DTS MA discs I have tried (except Orphange) are not doing this? What is it that these two discs are doing that still makes them non-defective when all other DTS MA discs are not causing issues?

Thanks for checking.:)

That's all the news that's fit to print for now.

The initial DTS 7.1 titles were authored in a unique was, and those discs are being down-mixed to 5.1 on the PS3... these are authored differently, and these discs play back properly as 7.1 on the PS3, so you can't compare them as the same 7.1...

Yes, I have upgraded to 1.07 (isn't that the latest?) and upgraded the DSP's. So I think it is a disc issue, IMHO. I haven't had any DTS HD MA problems via bitstream until this disc.

Has anyone tried it on a PS3 to compare?

Very bizzare...

Passed your info to DTS.... and as I said above, they play as 7.1 on the PS3 without issue.

I also had the DTS MA pop midway thru this disc, and caused my Onkyo 875 to go on standby (meaning it triggered the protection circuit). My setup is Panasonic BD30 bitstreaming DTS MA via HDMI to the Onkyo 875. Everything was fine (it sounded great, BTW) until midway, and all of a sudden a loud pop
turned off my Onkyo 875. As I turned the Onkyo back on, it played fine the rest of the way.:confused:

Pogiboy, did you update the DSPs on your Onkyo?

Well..I vote for uncompressed.. These lossless codecs can be a PITA...;)

Some people say if you configure your system for 7.1 either in the player or AVR than the film will play OK even if you have a 5.1 system (you will just lose the rear surround info). It seems this is not the first disc to have issues as early New Line BD's have issues as well. I have not watched the movie and probably never will just sharing some info.

Pogiboy, did you update the DSPs on your Onkyo?

My unit came with Firmware 1.04, which I assume is the latest. It wasn't really a pop, but a sudden loudness of sound that came from all 7 speakers. Sounds like it was overloading.
So I guess that eliminates the receivers-fault theory, since out of more than a 100 collection of my hd dvd and bluray this disc was the first disc that caused my Onkyo to overload and shutdown.

My unit came with Firmware 1.04, which I assume is the latest. It wasn't really a pop, but a sudden loudness of sound that came from all 7 speakers. Sounds like it was overloading.
So I guess that eliminates the receivers-fault theory, since out of more than a 100 collection of my hd dvd and bluray this disc was the first disc that caused my Onkyo to overload and shutdown.

There is a DSP update to fix this issue.. see the firmware threads in the receiver forums :)

Some people say if you configure your system for 7.1 either in the player or AVR than the film will play OK even if you have a 5.1 system (you will just lose the rear surround info). It seems this is not the first disc to have issues as early New Line BD's have issues as well. I have not watched the movie and probably never will just sharing some info.

The "issue" from the first 7.1 NL titles were only that the display on certain receivers wasn't properly reporting they were seeing 7.1 input.. they tracks were decoding fine.

There is a DSP update to fix this issue.. see the firmware threads in the receiver forums :)

You did notice that I have updated the dsp's on my 9.8 and the pop issue was still there.

It would also make a weird noise "pop" when you would pause the disc and restart.

I'm using a Denon 3808ci AVR and a Panny BD30 - both with latest fw and I had the problem tonight. I opened the menu to my bd30 and turned everything from bitstream to pcm and that fixed the problem. Now I just have to remember to change it back afterwards...

I'm only halfway through but this is not a very good movie to be causing this much trouble.

EDIT: I couldn't even finish it. Audio worked great via PCM from the BD30 to the 3808ci. The movie was just, stupid.

You did notice that I have updated the dsp's on my 9.8 and the pop issue was still there.

It would also make a weird noise "pop" when you would pause the disc and restart.

Yes... if you re-read at my post, you'll note I was speaking to someone else :)

I passed along your info to DTS since you had already updated the unit.. they are looking into it.

Count me in with the same problem, BD30 bitstreamed to 3808CI. I took it out of the BD30 and popped it in my PS3, no problems.

In my situation I tested New line Rush Hour 3 which is 7.1 DTS HD MA also.Im running it through a panasonic BD30 bitstreamed to my Denon AVP -a1HD.Rush Hour 3 converted down to 5.1 works great.Input signal is 7.1 output signal 5.1.The golden compass like you guys down converted distorts.I changed my settings to 7.1 and works well.Well it's a hardware issue I've been told but like some of you it doesn't make sense to me either when the same company can release one movie (RUSH HOUR 3) with DTS HD MA 7.1 and converted to 5.1 works well and THE GOLDEN COMPASS doesn't.That where it baffles me when they say it's a Denon issue.

Count me in with the same problem with Golden Compass. I have a Pioneer Elite BDP-95FD bitstreaming into Denon 2808ci. Changing hdmi output on Pioneer from auto to pcm worked, but of course is a pain, because the kids can't just pop in the movie and watch it. Of course they are pointing fingers as to who's fault it is, but does anybody know if either New Line or Denon are looking into it or are they just pointing fingers back and forth?

Thanks
Phil

Count me in with the same problem with Golden Compass. I have a Pioneer Elite BDP-95FD bitstreaming into Denon 2808ci. Changing hdmi output on Pioneer from auto to pcm worked, but of course is a pain, because the kids can't just pop in the movie and watch it. Of course they are pointing fingers as to who's fault it is, but does anybody know if either New Line or Denon are looking into it or are they just pointing fingers back and forth?

Thanks
Phil

It's getting corrected! hopefully we should see a firmware update soon.

By whom?

By whom?

Denon!

Really? When might we see this? Source? Jeff Talmadge?

Thanks!

Really? When might we see this? Source? Jeff Talmadge?

Thanks!

Correct! Working on it apparentley!

I have the BDP95 & the Integra DTC9.8. I get a popping noise when I pause the movie then restart it not a brutal pop but u can definitely hear it. Goes away completely when playing out to pcm. with mines it only happens when the movie is stopped and restarted.

And yes I do have the DSP upgrade. Its not a Denon problem its the disc IMHO and dts.

DTS-MA is becoming a pain in the U know what....

I have the BDP95 & the Integra DTC9.8. I get a popping noise when I pause the movie then restart it not a brutal pop but u can definitely hear it. Goes away completely when playing out to pcm. with mines it only happens when the movie is stopped and restarted.

And yes I do have the DSP upgrade. Its not a Denon problem its the disc IMHO and dts.

DTS-MA is becoming a pain in the U know what....

This was do to a different flagging scheme used by New Line I've been told by Denon.Unfortunatley it's not unique to denon and it's up to each manufacturer to update there systems.Like I said Rush hour 3 was fine, why the change in flagging god knows.

I own the pr-sc885p along with the BD-30 and initally I got the popping in the surrounds (running a 5.1) along with the *GunShot* during the movie from the center channel. I then ran it as PCM (which honestly, sounds like a better track than the DTS HD) and I had no problems.

I then ran the DSP fw upgrade and popped the movie back in. I now have no gunshot pop but I do still get the crackling noise from the surrounds if I happen to pause the movie and go back to Play for any reason.

In my situation I tested New line Rush Hour 3 which is 7.1 DTS HD MA also.Im running it through a panasonic BD30 bitstreamed to my Denon AVP -a1HD.Rush Hour 3 converted down to 5.1 works great.Input signal is 7.1 output signal 5.1.The golden compass like you guys down converted distorts.I changed my settings to 7.1 and works well.Well it's a hardware issue I've been told but like some of you it doesn't make sense to me either when the same company can release one movie (RUSH HOUR 3) with DTS HD MA 7.1 and converted to 5.1 works well and THE GOLDEN COMPASS doesn't.That where it baffles me when they say it's a Denon issue.

Have you tried Rush Hour 3 with the Denon set to 6.1?

If the speaker config is set to 6.1 (Denon 3808), there is no sound from the rear speaker (SB) in Rush Hour 3 (New Line Blu-ray HDMA 7.1 Discrete). If the 3808 is set to 7.1, sound comes from both rear speakers (SB) no problem.

My system is 7.1 but my bro 's is 6.1. Also I don't have Golden Compass so cannot try that one.

My source is Samsumg BD-1400 with 1.5 FW (Aussie version)

Have you tried Rush Hour 3 with the Denon set to 6.1?

If the speaker config is set to 6.1 (Denon 3808), there is no sound from the rear speaker (SB) in Rush Hour 3 (New Line Blu-ray HDMA 7.1 Discrete). If the 3808 is set to 7.1, sound comes from both rear speakers (SB) no problem.

My system is 7.1 but my bro 's is 6.1. Also I don't have Golden Compass so cannot try that one.

my system is only 5.1.

I'm sorry but sometimes I'm slow. Is it the case that Denon has said they have a problem with Golden Compass that they are fixing, Denon, in a firmware update?

Well speaking to Denon, it's a different flagging scheme used by New Line so they are working on a firmware update to correct it.

Ok. Would you mind posting that in the 3808 thread Frank?

sure!:) posted!

What a bummer at 10:30pm last night after a Wings party (WOO HOO) to put in Golden Compass for all the kids and Moms (Dads have poker in the basement) to get called up stairs because the new Denon AVR4308 is "BROKEN". Just set it up before the game. I spent 1.5 hours trying to get the BD30 and Denon to play nice. G.C. is the only BD that I had so I couldent try it against anything else.

So playing with a seperate digital cable should fix it huh? But no DTSHD then right?

I also had the DTS MA pop midway thru this disc, and caused my Onkyo 875 to go on standby (meaning it triggered the protection circuit). My setup is Panasonic BD30 bitstreaming DTS MA via HDMI to the Onkyo 875. Everything was fine (it sounded great, BTW) until midway, and all of a sudden a loud pop
turned off my Onkyo 875. As I turned the Onkyo back on, it played fine the rest of the way.:confused:
I have a BD30 and Onkyo 875. When I played Golden Compass last nite, there was a very loud, sharp BANG, like a gunshot, about 8-9 minutes into the movie ... it's when one of the characters is holding a snake. I replayed the scene (after turning down the volume) and got the same bang a second time. Also, every time I paused the restarted, I got a smaller bang. Is this a common problem with DTS master? Never heard it before on any other disks.

I have a BD30 and Onkyo 875. When I played Golden Compass last nite, there was a very loud, sharp BANG, like a gunshot, about 8-9 minutes into the movie ... it's when one of the characters is holding a snake. I replayed the scene (after turning down the volume) and got the same bang a second time. Also, every time I paused the restarted, I got a smaller bang. Is this a common problem with DTS master? Never heard it before on any other disks.

You need to do a DSP firmware update on your Onkyo...

See here:

http://www.avsforum.com/avs-vb/showthread.php?t=1008620&highlight=warning

Semi-Pro is the latest New Line release to suffer from the loud rear surround syndrome. DTS should just give up on the different surround flagging system since it seems to be needlessly complicated and hurting our systems as well as our ears!

Semi-Pro is the latest New Line release to suffer from the loud rear surround syndrome. DTS should just give up on the different surround flagging system since it seems to be needlessly complicated and hurting our systems as well as our ears!

You running 5.1 or 7.1?

You running 5.1 or 7.1?

5.1 analog through my Denon 3800BDCI. I have since changed to 7.1 as a temporary workaround until either Denon or DTS own up to the bug.

5.1 analog through my Denon 3800BDCI. I have since changed to 7.1 as a temporary workaround until either Denon or DTS own up to the bug.

This bug is actually a new flagging system used by NL.Denon Jeff told me that denon avr/pre-amps have to aquire a firmware update to accomadate to this new flagging.Still waiting.

This bug is actually a new flagging system used by NL.Denon Jeff told me that denon avr/pre-amps have to aquire a firmware update to accomadate to this new flagging.Still waiting.

Ah. I hope this includes my player because it's got a lot of Denon receiver guts in it.

Hrmm, just experienced this last night. Too bad every time I try to update my 3808, I get "Connection Fail" even though it recognizes all the network settings. Oh well, dont know what to do.

HyperM3, try it again today and if it is still happening call Denon tomorrow and see what is going on with there server. After the firmware update the 7.1 problem is fixed on the 3808 with bitstream audio for the NL titles.

HyperM3, try it again today and if it is still happening call Denon tomorrow and see what is going on with there server. After the firmware update the 7.1 problem is fixed on the 3808 with bitstream audio for the NL titles.

I actually went through this a couple weeks ago and got the same thing. Thought it was just the weather at the time. Today I tried some bandwidth tests and my internet is flying. At the time, Denon wanted to give me an RMA# to send the unit back. I cant be without my receiver for any period of time so I didnt think that was acceptable. So now Im out of luck as to what to do.

While software compatibility can sometimes be an issue with these cutting edge disks, it sure is rewarding when it all works. I watched the GC Blu Ray last night bitstreamed from my LG BH200 to my Onkyo 875 (it has the latest DSP firmware) and I thought that both the video and audio quality were phenomenal. In many closeup shots, the video looked like a high quality photograph and the dynamic range of the audio was incredible.

HyperM3, try it again today and if it is still happening call Denon tomorrow and see what is going on with there server. After the firmware update the 7.1 problem is fixed on the 3808 with bitstream audio for the NL titles.

Have you tested The Orphanage with the newest Denon 3808 firmware? I have the latest firmware, and I still get no sound in the fronts, and all effects in the back at 20times the normal volume :(

I have both the 7.1 New Line release of The Orphanage, and the imported Spanish Blu-Ray release, which sounds and looks great, but "only" contains a fullrate DTS 5.1 track. But at least I can watch the movie...

Have you tested The Orphanage with the newest Denon 3808 firmware? I have the latest firmware, and I still get no sound in the fronts, and all effects in the back at 20times the normal volume :(



The current Denon software does NOT correct the problem with the Orphanage. Previous Denon software updates fixed other issues with previous New Line 7.1 releases. Hopefully, the next software update will fix the problem you are having with the Orphanage. The work around for now is to set your Denon to a 7.1 speaker configuration.

Hrmm, just experienced this last night. Too bad every time I try to update my 3808, I get "Connection Fail" even though it recognizes all the network settings. Oh well, dont know what to do.

Some people have also reported issues with certain ISP's...... I know it's not a pleasant thing to have to do, but if you have a friendly neighbor, or work, that is using another ISP, it might be wroth a try..

See the 3808 Firmware tracking threads..

For example : http://www.avsforum.com/avs-vb/showthread.php?p=13964614&highlight=isp#post13964614

The current Denon software does NOT correct the problem with the Orphanage. Previous Denon software updates fixed other issues with previous New Line 7.1 releases. Hopefully, the next software update will fix the problem you are having with the Orphanage. The work around for now is to set your Denon to a 7.1 speaker configuration.

I spoke with DTS and New Line 2 weeks ago.... the wheels are turning, but it won't be instant... I'll hopefully have an update in 2 to 3 weeks...

I spoke with DTS and New Line 2 weeks ago.... the wheels are turning, but it won't be instant... I'll hopefully have an update in 2 to 3 weeks...

Thanks FilmMixer it's good to get this all resolved:)

I just went through a problem with MY Denon 3808ci + Panasonic BD-30 combo when playing "Enchanted" last evening. The speakers began hisssssing at some point, and there were about six brief audio dropouts.:confused:

UPDATE:

I just got a new Netflix copy of Golden Compass.

Popped it in and it went right to 7.1 without any of the audio issues.

Not sure if:

1. I had a bum copy
2. They fixed it with a newer version disc

I am perplexed. I popped it in and all was good. I have done no firmware upgrades for my processor or Denon BD player.

I guess that concludes that.

I have Rambo to watch tonight (another 7.1 disc). SO, we'll see if all is still holding up.

UPDATE:

I just got a new Netflix copy of Golden Compass.

Popped it in and it went right to 7.1 without any of the audio issues.

Not sure if:

1. I had a bum copy
2. They fixed it with a newer version disc

I am perplexed. I popped it in and all was good. I have done no firmware upgrades for my processor or Denon BD player.

I guess that concludes that.

I have Rambo to watch tonight (another 7.1 disc). SO, we'll see if all is still holding up.


Jeff.... New Line has taken no action yet....

Jeff.... New Line has taken no action yet....

Then, I have no idea.....

My Halcro immediately recognized 7.1 and switched to such. None of the +35 db rears, etc.

Not sure..unless I unknowngly switched or otherwise forced 5.1.

Thanks for the input.

UPDATE:

I just got a new Netflix copy of Golden Compass.

Popped it in and it went right to 7.1 without any of the audio issues.

Not sure if:

1. I had a bum copy
2. They fixed it with a newer version disc

I am perplexed. I popped it in and all was good. I have done no firmware upgrades for my processor or Denon BD player.

I guess that concludes that.

I have Rambo to watch tonight (another 7.1 disc). SO, we'll see if all is still holding up.


The problem lays when it plays in 5.1 in a denon reciever.It just distorts.Now that i've gone 7.1 also I don't have that problem.Rambo should be fine.

I just had this problem tonight when i popped in G C. I have a 2808ci and BD-1400. Started the movie and the rear speakers nearly deafened everyone in the room. This didn't happen at all the day i bought it and played it. (Although, i didn't have the firmware updated then.) Guess i'll have to wait for a fix.

I just had this problem tonight when i popped in G C. I have a 2808ci and BD-1400. Started the movie and the rear speakers nearly deafened everyone in the room. This didn't happen at all the day i bought it and played it. (Although, i didn't have the firmware updated then.) Guess i'll have to wait for a fix.

Well i know Denon 5308 and the AVP A1HD have done a firmware fix for the problem.

Well i know Denon 5308 and the AVP A1HD have done a firmware fix for the problem.

Can you confirm this with your AVP?

I haven't seen anyone else mention this.... but I've been away for 6 days :)

This bug is actually a new flagging system used by NL. Denon Jeff told me that denon avr/pre-amps have to aquire a firmware update to accomadate to this new flagging. Still waiting.

I was able to listen to The Golden Compass (Panasonic DMP-BD30 bitstreaming DTS-HD MA=> Denon AVR-3808CI w/ 5.1 speakers) using the workaround reported elsewhere (http://www.avsforum.com/avs-vb/showpost.php?p=13792400&postcount=9001), but I sure would like to see a "fix".

According to the Denon firmware update tracking thread (http://www.avsforum.com/avs-vb/showthread.php?t=995566) it looks to me like the latest firmware for the 3808CI is version 1.69 released on 2/16/08, so I assume that Denon has not yet fully addressed the ability of their AVR's to properly decode some of New Line's DTS-HD MA 7.1 audio tracks for 5.1 speaker systems? How long has it been since the problem was first reported to them...?

I haven't reported the problem to Denon- assuming they already know about it- but unless I've missed the firmware update with the fix I'd like to chime in and talk to them. I've reviewed Denon's support pages and found nothing about the problem. Looking at Denon's contact page (http://www.usa.denon.com/ContactUs.asp), they list a toll number for tech support, but no toll-free number or email contact. Yeah call me a wimp, but I kinda object to the idea of paying for a toll call on my dime to be put on hold to report a problem that they don't have a fix for yet.

Does anyone else have better contact info for Denon support or additional information about a fix for the DTS-HD MA 7.1 => 5.1 problem that I missed?

Thanks

I was able to listen to The Golden Compass (Panasonic DMP-BD30 bitstreaming DTS-HD MA=> Denon AVR-3808CI w/ 5.1 speakers) using the workaround reported elsewhere (http://www.avsforum.com/avs-vb/showpost.php?p=13792400&postcount=9001), but I sure would like to see a "fix".

According to the Denon firmware update tracking thread (http://www.avsforum.com/avs-vb/showthread.php?t=995566) it looks to me like the latest firmware for the 3808CI is version 1.69 released on 2/16/08, so I assume that Denon has not yet fully addressed the ability of their AVR's to properly decode some of New Line's DTS-HD MA 7.1 audio tracks for 5.1 speaker systems? How long has it been since the problem was first reported to them...?

I haven't reported the problem to Denon- assuming they already know about it- but unless I've missed the firmware update with the fix I'd like to chime in and talk to them. I've reviewed Denon's support pages and found nothing about the problem. Looking at Denon's contact page (http://www.usa.denon.com/ContactUs.asp), they list a toll number for tech support, but no toll-free number or email contact. Yeah call me a wimp, but I kinda object to the idea of paying for a toll call on my dime to be put on hold to report a problem that they don't have a fix for yet.

Does anyone else have better contact info for Denon support or additional information about a fix for the DTS-HD MA 7.1 => 5.1 problem?

Thanks


Well the latest firmware update for the AVP/5308 have confirmed to fix that issue.i assumed they have done the same for the rest of the AVR's

Can you confirm this with your AVP?

I haven't seen anyone else mention this.... but I've been away for 6 days :)


From the AVP thread

Update #2: June 16, 2008

SYMPTOM:

Addition of the Rhapsody Merge function.
When space is used for the character of SSID, Wi-Fi cannot be set.
Problem for Tuner preset memory when RDS is received.
Scroll speed of "Artist" becomes slow when playback music files with DLNA by network-audio.
Spelling error on web browser display. "Controler" > "Controller"
MVUP/down (master volume up/down) command can affect zone 2 volume if any zone 2 command has been recently sent.
No title via internet radio with the new firmware version 1.60.
When AVP-A1HDCI connects Marantz DV9500 with EXT.IN connection and chose "Monitor2", Sound output stops.
The disc where "Dolby Digital" and "TrueHD" are alternately recorded is reproduced. And, when "Dolby Digital" and "TrueHD" are promptly switched, the sound is not outputted.
When the stream signal of "DTS-HD MA 7.1ch" is reproduced by setting "5.1ch", the sound is distorted.Noise occur from surround channel when playback a blue-ray disc "The Golden Compass" when connected AVP-A1HDCI and DVD3800BD.
The connectivity of "HDMI" and "CEC" is improved.

Thanks Franin.

Between having to run a long ethernet cable through the house to connect the AVR to the Internet, and having a fairly unstable AT&T DSL broadband connection, I've been reluctant to just "try" a firmware update to see if it works :(. It's a shame that I find it so hard to find up-to-date info on Denon's website. Hopefully someone with a better setup than mine can confirm that there is a firmware update for the 3808CI that fixes the problem.

Thanks Franin.

Between having to run a long ethernet cable through the house to connect the AVR to the Internet, and having a fairly unstable AT&T DSL broadband connection, I've been reluctant to just "try" a firmware update to see if it works :(. It's a shame that I find it so hard to find up-to-date info on Denon's website. Hopefully someone with a better setup than mine can confirm that there is a firmware update for the 3808CI that fixes the problem.

I agree they should let us know its something we have been asking and put forward to Denon.Sometimes we dont even know what the hell we are updating.

The Denon 3808/4308/5308 Firmware Tracking Thread (http://www.avsforum.com/avs-vb/showthread.php?t=995566) reports that firmware version 1.73 for the Denon AVR-3808CI and version 1.72 for the 4308 were released July 4, and the new firmware is supposed to have a fix for the issue with New Line (and other?) discs with DTS-HD MA 7.1 audio playing correctly on 5.1 setups.

Hope this helps.

I watched The Golden Compass last night after updating my Denon AVR-3808CI (in a 5.1 speaker configuration) to firmware v1.73 and had no audio problems at all with The Golden Compass' 7.1 DTS-HD Master Audio track bitstreamed to the Denon. This particular problem appears fixed, for me at least.

I watched The Golden Compass last night after updating my Denon AVR-3808CI (in a 5.1 speaker configuration) to firmware v1.73 and had no audio problems at all with The Golden Compass' 7.1 DTS-HD Master Audio track bitstreamed to the Denon. This particular problem appears fixed, for me at least.

Goiod to hear that you got it going and good to hear that Denon fixed it.Now for Denon to fix the Denon 2500 BTCI issue and everything would be good.

Any word on a firmware update for the 2808CI? the last one was dated in Feb. which i updated to months ago.

I updated my Denon AVR-3808 today and can confirm that "The Orphanage" Region A now bitstreams correctly. Yay! :D

Earlier it was just the rear channels that played, albeit with a 900% increase in sound volume....

Any word on a firmware update for the 2808CI? the last one was dated in Feb. which i updated to months ago.
I called Denon yesterday and the tech support rep told me that the engineers are currently developing a firmware update to correct this sound distortion on the AVR-2808. He was pretty sure that something should be released within the next month. Unfortunately the receiver might have to be shipped into them to get updated. He said to keep checking the website for any new info, but if I don't see anything then I'll just give them another call in a month. I can't wait to get this problem fixed!!!

Gotcha, thanks for the info!! I recently updated my firmware on my Samsung 1400 and for whatever reason it corrected the playback issue with TGC. Monday, I picked up a Sony BDP-S350 and it didn't have problems either.

Also, there is another failure mode. During playing the blu ray disc The Golden Compass the DTS HD Master 7.1 Audio signal is sent and registered by Harman Kardon AVR 354 receiver, but there is distortion from the surround speaker (L&R) sounds.

There is background sound coming out the suround speaker, and there is random distorted speaks. I did rented a different The Golden Compass blu ray disc to see if I was able to duplicate the same failure and Yes I was able to duplicate it. The distortion sounds in the chapters, repeatable from disc to disc. It seems like some of the signals (surround sounds) are not coming true correctly. I did return my Blu ray player Samsung P1500 and got a Sony BDP-S350 but same failure mode occurred both to latest firmware. It seems only The Golden Compass issue, I have played other DTS HD Master Audio 7.1 blu disc without no problem.

I have the Denon AVR-988 and Panny BD30. I also experience the audio distortion problem with Dark City. The other New Line 7.1 title I have (Shoot 'Em Up) plays fine, as does other 7.1 DTSMA titles like Sleeping Beauty. I played Dark City with the "Phantom 7.1 Fix" on my 5.1 set-up and it does eliminate the distortion, but it also takes audyssey EQ settings out of the equation. You also lose lots of discrete rear surround info, as your rears are only playing sounds meant for the side surrounds of a 7.1 set-up. The other option, setting the BD30 to PCM, will only send the DTS 1.5MBPS core to your receiver as it cannot decode the lossless codec. Pick your option, but either will not provide optimal listening.

I called Denon yesterday and the tech support rep told me that the engineers are currently developing a firmware update to correct this sound distortion on the AVR-2808. He was pretty sure that something should be released within the next month. Unfortunately the receiver might have to be shipped into them to get updated. He said to keep checking the website for any new info, but if I don't see anything then I'll just give them another call in a month. I can't wait to get this problem fixed!!!

Please keep us updated as a few of us from the 2808 thread have this issue.

I called Denon yesterday and the tech support rep told me that the engineers are currently developing a firmware update to correct this sound distortion on the AVR-2808. He was pretty sure that something should be released within the next month. Unfortunately the receiver might have to be shipped into them to get updated. He said to keep checking the website for any new info, but if I don't see anything then I'll just give them another call in a month. I can't wait to get this problem fixed!!!

this was three months ago? no firmware update then?

I have a BD30 and Onkyo 875. When I played Golden Compass last nite, there was a very loud, sharp BANG, like a gunshot, about 8-9 minutes into the movie ... it's when one of the characters is holding a snake. I replayed the scene (after turning down the volume) and got the same bang a second time. Also, every time I paused the restarted, I got a smaller bang. Is this a common problem with DTS master? Never heard it before on any other disks.


I am running an older Denon AV (2004)/Sharp BD-HP20U using analog 5.1. Played Golden Compass last night, and at exactly same spot - guy holding the snake (19:11 - 19:13 into movie) get pause and a sound like when a movie pixelates.

I googled Golden Compass Blu-Ray defective and came to this thread.

I had major distortion issues with both The Golden Compass and The Orphanage using my Denon 3800 BD player into my Lexicon 5.1 analog using Logic7. It sounded like I was blowing out my B&W 800's, and B&W 804 surrounds. I just upgraded my player to the new Denon 1.111 upgrade.

I do not own these discs so I am asking if this issue is resolved with 5.1 analog outputs with the new Denon 3800 upgrades.

Thanks

Just for the record, I too have the terrible surround distortion with TGC on my Sony BDP-S550 thru HDMI to my Sony STR-DG2100 at DTS-HDMA 7.1 feeding as raw bitstream.

However, the same disc played on my PS3 60GB thru HDMI to DG2100 DTS-HDMA 7.1 (as PCM) has proper sound without distortion.

Just for the record, I too have the terrible surround distortion with TGC on my Sony BDP-S550 thru HDMI to my Sony STR-DG2100 at DTS-HDMA 7.1 feeding as raw bitstream.

However, the same disc played on my PS3 60GB thru HDMI to DG2100 DTS-HDMA 7.1 (as PCM) has proper sound without distortion.

Your Sony receiver requires an update (if it even exists). Since the PS3 is properly decoding, your receiver is spared. What you can do is change your receiver to only accept PCM instead of AUTO. That way, your S550 will be forced to decode instead of bitstreaming, at least until firmware fixes the DTS speaker remapping bug in your receiver.

Your Sony receiver requires an update (if it even exists). Since the PS3 is properly decoding, your receiver is spared. What you can do is change your receiver to only accept PCM instead of AUTO. That way, your S550 will be forced to decode instead of bitstreaming, at least until firmware fixes the DTS speaker remapping bug in your receiver.

Interesting, my STR-DG2100 has the latest update revision (factory upgrade only and not DTS related or needed). I assume you are referring to a DTS-HDMA 7.1 remapping bug that must be particular to some sort of New Line DTS-HDMA 7.1 encoding. Because, this is the only problem DTS-HDMA 7.1 BD I have come across. My 7.1 DTS HDMA Blu-ray of Sleeping Beauty plays fine using the bitstream method between S550 and DG2100. No echoes, distortions, or bangs!

Interesting, my STR-DG2100 has the latest update revision (factory upgrade only and not DTS related or needed). I assume you are referring to a DTS-HDMA 7.1 remapping bug that must be particular to some sort of New Line DTS-HDMA 7.1 encoding. Because, this is the only problem DTS-HDMA 7.1 BD I have come across. My 7.1 DTS HDMA Blu-ray of Sleeping Beauty plays fine using the bitstream method between S550 and DG2100. No echoes, distortions, or bangs!

Yes, Golden Compass was the first of many such New Line discs which were affected by this DTS-HD MA speaker remapping bug. The only good out of all this is that you could prove any player that claimed to decode MA was doing its job if you heard the distortion. Otherwise, it would have been smooth sailing if only the core track was being played.

I called Denon yesterday and the tech support rep told me that the engineers are currently developing a firmware update to correct this sound distortion on the AVR-2808. He was pretty sure that something should be released within the next month. Unfortunately the receiver might have to be shipped into them to get updated. He said to keep checking the website for any new info, but if I don't see anything then I'll just give them another call in a month. I can't wait to get this problem fixed!!!

I received the "Golden Compass" update for the Denon 2808/988 today which DenonJeff has authorized me to forward. Please read my 2808 post (http://www.avsforum.com/avs-vb/showthread.php?p=15118003#post15118003) for more info before PMing me. Thanks.

Posted this in the other thread as well :-)

"Thanks JD for being the liaison to Jeff for all of us. I have 2 questions regarding the installation of the updates. Does the update affect current settings that reset the unit back to it's default settings? Also, will a USB to serial cable work for the upgrade? My laptop does not have a 9 pin serial port. Thanks in advance! Tom"

Apologies for dragging up an old thread, but I'm having exactly the same "pop"/"bang" problem, albeit under different circumstances. I'm playing the disc on my HTPC using PowerDVD 8 Ultra, with the audio being decoded to PCM on the system and them passed via analog connections to my audio setup, a Logitech Z-5500 Digital (5.1). So, no bitstreaming going on here, but the same ear-splitting crunch in the rear channels. I noticed it first of all when I fast-forwarded to the closing credits: it occurs just as Nicole Kidman's name appears, and always in exactly the same place. It also happens when I resume the disc after pausing or skipping to a different location. Setting both Windows and PowerDVD's speaker configuration to 8-channel (7.1) reduces the bang to a quieter click, but it's still readily apparent.

I have a Denon 3800 BDI and I tried playing my copy of Dark City. The DTS audio distortion was terrible. My 3800 has the latest firmware and this copy played fine in my Sony BDP S-1 and Pioneer 05. My copy was one of the original issues. I'm running 5.1 analog from my 3800 to a Krell Showcase processor.

I know in reading the old threads that New Line had a DTS audio problem with some of their initial releases. Can anyone tell me if the problem was corrected in recent presses of this disc before I go out and buy another copy or should I just chalk it up to one movie the 3800 can't play? Thanks




I have the Denon AVR-988 and Panny BD30. I also experience the audio distortion problem with Dark City. The other New Line 7.1 title I have (Shoot 'Em Up) plays fine, as does other 7.1 DTSMA titles like Sleeping Beauty. I played Dark City with the "Phantom 7.1 Fix" on my 5.1 set-up and it does eliminate the distortion, but it also takes audyssey EQ settings out of the equation. You also lose lots of discrete rear surround info, as your rears are only playing sounds meant for the side surrounds of a 7.1 set-up. The other option, setting the BD30 to PCM, will only send the DTS 1.5MBPS core to your receiver as it cannot decode the lossless codec. Pick your option, but either will not provide optimal listening.