Keep your head up there will be better days.......:o

Called CPS and by the luck of the draw, got Eli on the phone. He had me email my documents directly to him.....It's a step in the right direction :D

Good deal. Let us know how it goes.

Chris

Called CPS and by the luck of the draw, got Eli on the phone. He had me email my documents directly to him.....It's a step in the right direction :D

I spoke to him yesterday, if anyone will take care of you its him. Please keep us posted!

That's great news! I talked to Laura and she wanted to get your name as she told me to have anyone with any problems to call her direct at (800) 252-6225 x116. Ask to speak for Laura. She told me that the receive lots of claims and they follow up with their clients all of the time. That's very good news! :D

ChrisQuick question, what is Laura's title/department? Just so I have an idea if I need to call.

Quick question, what is Laura's title/department? Just so I have an idea if I need to call.

Laura is a Warranty Manager. She works within the Warranty Dept. She is very nice! You should get some answers quickly to your claim. ;)

Chris

Laura is a Warranty Manager. She works within the Warranty Dept. She is very nice! You should get some answers quickly to your claim. ;)

Chris
Thanks! :D

Called CPS and by the luck of the draw, got Eli on the phone. He had me email my documents directly to him.....It's a step in the right direction :D

I'm confident that you will be well taken care of. And, please do not hesitate to get us involved - we've got your back!

Deb

I will check with both Mack and CPS to see if they will service within HI.

Chris

I appreciate that, Chris. I had the set installed on the 16th so I guess I've only got another couple weeks to decide (isn't 30 days from install standard for everyone now?). The situation in Hawaii seems complicated by the fact that shipping a set by itself costs almost a thousand dollars ...

I know this was discussed earlier but I dont know if the issue was resolved conclusively. AS such, I will ask again. which if any of the extended warranty companies provide coverage for damage caused by electrical surges and or spikes.

I live in central florida and while I have never lost a piece of equipment to electrical surges, it is a risk.

thanks

jasguild

I know this was discussed earlier but I dont know if the issue was resolved conclusively. AS such, I will ask again. which if any of the extended warranty companies provide coverage for damage caused by electrical surges and or spikes.

I live in central florida and while I have never lost a piece of equipment to electrical surges, it is a risk.

thanks

jasguild

CPS covers surge protection. However, keep in mind that you will need to have the display connected to a surge protector.

Chris

I appreciate that, Chris. I had the set installed on the 16th so I guess I've only got another couple weeks to decide (isn't 30 days from install standard for everyone now?). The situation in Hawaii seems complicated by the fact that shipping a set by itself costs almost a thousand dollars ...

They are both worldwide so I would not worry about it. The right shippers charge only a couple hundred bucks to and from HI :)

CPS is kinda wierd. Granted I know of my option to buy a cps contract from one of the great site sponsors who have participated in this thread.

HOwever, I typically like to make sure I am paying a fair price so I decided to check some other cps dealer prices.

Went to cps website. Common sense would suggest they would list their dealers. NOT so. They want you to contact them at a phone number.

I call them, guess what, they dont give out their dealer information. HOw stupid is that? ARe they trying to sell policies or not. According to the chap I spoke with, that is confidential information. That is the most stupid thing I have heard in a while.

His ONLY suggestion to me was for me to send him a copy of my receipt. CPS would then call me back and sell me a contract if they want. He could not give me any info on pricing.

Makes me wonder, if they are such a turnaround company when I am trying to give them my money, I wonder how they will behave if I need them to cut a check.

jasguild

They are trying to be neutral for their dealers.

They are trying to be neutral for their dealers.

so isnt the better solution to list all the dealers???

What is better full information or NO information???

jasguild:confused:

I understand where you're coming from, they have been good to all of us though and our clients

jasguild,
If you contact CPS directly they will revert you to any CPS dealers. If you buy directly with CPS, you will pay a higher price. Keep in mind, that dealers have the flexibility and freedom to sell their EW's at any prices. Based on the testimonials of those who participated within the thread, CPS and Mack has good turn around times. I believe in the three D's...document, document, document. Make sure you write the person's contact information and phone number of who you talk with. Also make sure you get the phone number and information of the technicians. That way you will always have something to revert back from...

Chris

so isnt the better solution to list all the dealers???

What is better full information or NO information???

jasguild:confused:

Mack has a list of their dealers, but it looks like CPS wants to conceal that information. However, they have internal list of dealers.

Chris

In all likelihood, I will purchase the warranty from one of you guys. I just wanted to compare prices to see what the street price of these warranties are. I just found it wierd that there is NO way I could find information about CPS dealers even from CPS.

jasguild

In all likelihood, I will purchase the warranty from one of you guys. I just wanted to compare prices to see what the street price of these warranties are. I just found it wierd that there is NO way I could find information about CPS dealers even from CPS.

jasguild

dealer cost is concealed information. Street price is wide open. No EW company will provide pricing, unless its list price.

Chris

Chris

think you are missing my point a bit. I dont want dealer cost. I wanted to see how much other dealers are selling it for on the open market just to compare generally with your prices(and the prices other dealer sponsors are selling it for).

HOwever, I needed to know the names of other dealers so I can check their website for their pricing.

The dealer cost is of no use to me. I am interested in how much I have to pay.

jasguild

Chris

think you are missing my point a bit. I dont want dealer cost. I wanted to see how much other dealers are selling it for on the open market just to compare generally with your prices(and the prices other dealer sponsors are selling it for).

HOwever, I needed to know the names of other dealers so I can check their website for their pricing.

The dealer cost is of no use to me. I am interested in how much I have to pay.

jasguild

Thanks jasguild....:)

Chris

According to the 4270HD Service Manual, the 6 red flashes indicates a fault with the "Y Drive Assembly DC/DC converter" whatever than is. May as well be a flux capacitor, dilithium crystal matrix or the plasma coupling for the Wave motion gun...it's all a mystery to me :) But at least it sounds like a replaceable part....

According to the 4270HD Service Manual, the 6 red flashes indicates a fault with the "Y Drive Assembly DC/DC converter" whatever than is. May as well be a flux capacitor, dilithium crystal matrix or the plasma coupling for the Wave motion gun...it's all a mystery to me :) But at least it sounds like a replaceable part....

Good deal. Have they replaced it or when are the technicians scheduled to come out to your home location?

Chris

So what is street price for an additional 4 year warranty on say a Pioneer 6020? I just purchased one from an authorized dealer, but didn't like the warranty options that they had.

So what is street price for an additional 4 year warranty on say a Pioneer 6020? I just purchased one from an authorized dealer, but didn't like the warranty options that they had.

PMed you!

Chris

May as well be a flux capacitor
Didn't the time machince has an issue with this at one point?

Good deal. Have they replaced it or when are the technicians scheduled to come out to your home location?
Chris

According to my online claim account..CPS is now "getting quotes" for the repair. I assume they are reaching out to their service people near me to have one set up an in-home service call.
Elie has been a great contact so far! He followed up with me after he heard I had called to give me the lowdown and "what happens next" call. Much appreciated!

^^^ You are correcton on the fact that they are networking with repair centers in your area.

According to my online claim account..CPS is now "getting quotes" for the repair. I assume they are reaching out to their service people near me to have one set up an in-home service call.
Elie has been a great contact so far! He followed up with me after he heard I had called to give me the lowdown and "what happens next" call. Much appreciated!

No problem. Anything we can do to help. Don't hesitate to email, call, or PM me.

Chris

Didn't the time machince has an issue with this at one point?

If by time machine you mean the DeLorean..yes I think so!


http://www.thegreenhead.com/imgs/back-to-the-future-flux-capacitor-replica-3.jpg

davemcs,
How is claim now coming along? Any progress?

Chris

Received a message from the repair center to schedule the service call. Turns out they are in Boston (where I work) so I can go "visit the patient" if she's going to be out of commission for a while! :D

Service call scheduled for Friday 9/12 I figureif I have to take a day off work may as well make it a Friday! :)

Sounds good dave!

Chris

Hey Chris, sent you a PM earlier, if you could respond I'd appreciate it. Thanks!

Service tech is on the way to my house right now...I'm sure it will need to either go to the shop or await a part order but it's good to have some action finally!

good to hear! Keep us posted!

Chris

yepme,

Yes with CPS you get 2,3, or 5 years + manufacturer's warranty. As far as a receipt, yes a copy or scan of a PDF will be fine. It needs to indicate the purchase amount. Goto www.cpscentral.com and place your zip code within the zip code finder. There should be some authorized technicians within your area.

Chris

Actually Chris you are incorrect CPS is an extended warranty from D.O.P.(date of purchase) look on any of their warranty cards and its a total 3 year or 5 year not extended.

2. Mack is fully insured and compliant with every states code where as CPS if you read their terms and conditions only comply with the state of New Jersey.
plus there so called escrow account if you ask them to show you information regarding it they dont show anything. they come to us every day trying to get us to sell CPS.

theres a reason why most of the big online companies like Beach Camera, 6ave, Electronics Expo all use Mack and not one major Etailer uses CPS

Actually Chris you are incorrect CPS is an extended warranty from D.O.P.(date of purchase) look on any of their warranty cards and its a total 3 year or 5 year not extended.

2. Mack is fully insured and compliant with every states code where as CPS if you read their terms and conditions only comply with the state of New Jersey.
plus there so called escrow account if you ask them to show you information regarding it they dont show anything. they come to us every day trying to get us to sell CPS.

theres a reason why most of the big online companies like Beach Camera, 6ave, Electronics Expo all use Mack and not one major Etailer uses CPS

Dave,
Actually you are incorrect. I have spoke with CPS.

Warranty coverage states:

"Term of Coverage: Coverage for Service Plans begins upon expiration of the manufacturer's written warranty and extends for the duration indicated on the front side of the membership ID card. In the event of uneven length manufacturer coverage (e.g. 1 year part, 90 days labor), this Contract shall begin upon expiration of the manufacturer's written warranty with the shorter duration. In the event a Product is being serviced by an Authorized CPS Service Center as the Contract expires, the term of the Contract will be extended until the covered repair has been completed."

This says nothing about "manufacturer overlaping". By the way Electronic-Expo is currently using CPS as their main extended warranty carrier. Take a look at their website. I don't know what type of relationship or establishment that you and CPS have tried to uncover, but at least they tried to contact you for business. Yes CPS uses an escrow account, however, Mack did not get fully insured until this year. I respect Mack and CPS. I have no beefs with either company. I recommend both companies to anyone looking for extended warranty coverage.

Chris

Service tech is on the way to my house right now...I'm sure it will need to either go to the shop or await a part order but it's good to have some action finally!

SCS took the PDP away for parts and service..they seem tho think on initial "looksie" like either the X and/or Y drives will need to be replaced. Jives with my diagnosis of the Y drive from the service manual read through

Mack is the better company for sure. Then RepairTech, then ReapairMaster, and finally CPS. RepairTech and ReapairMaster warranties are to high in price for plasma displays though.

I just bought a Panasonic plasma 2 weeks ago and have read through this thread with interest as I'm thinking about adding a warranty. I still have a question regarding distance from service centers. If I am over a predetermined mileage limit can I still get a warranty but may have to take the TV to a service center instead of getting in home service? I'm in NW Ohio.

Thanks.

David

I just bought a Panasonic plasma 2 weeks ago and have read through this thread with interest as I'm thinking about adding a warranty. I still have a question regarding distance from service centers. If I am over a predetermined mileage limit can I still get a warranty but may have to take the TV to a service center instead of getting in home service? I'm in NW Ohio.

Thanks.

David

David PM me your zip code!

Thanks,
Chris

Dave I do not not care where you live, lol.....you are covered....

Heard from CPS and hopefully the end is nigh! The Shop is replacing two IC's. If they are in stock..we may be back in action on Friday, otherwise early next week.

Looks like Cyberrusty and I had the same issue (bad batch of IC's maybe?)

Originally Posted by cyberusty
End of June the panel made a pop sound while it was running and the display went dark and now red led blinks six times and repeats. Pioneer troubleshooted down the the Y drive main assembly board. Post replacement still have same led error code. Now a scan IC is suspected. This panel is no longer under warranty. The panel is two years old and has less than 200 hours runtime.

The scan IC was $28.50, and the labor was $280 including diagnosis. The service vendor is crediting me for the return of the Y drive main assembly board. ($185.95+tax) The panel has been down for a month now. Had to disconnect cable HD content carrier service. Primary reason for extended downtime was based on my selection of the Pioneer authorized service vendor with the most competitive rates.

Heard from CPS and hopefully the end is nigh! The Shop is replacing two IC's. If they are in stock..we may be back in action on Friday, otherwise early next week.

Looks like Cyberrusty and I had the same issue (bad batch of IC's maybe?)

Glad that they are looking to replace your integrated chips quickly. Again keep us posted.

Chris

if I buy a TV online.

Through CPS

How long do I have to get the warranty?

2) if I live in middle Georgia whom would I be able to purchase. I only see a phone number so I'm not sure if there is a website to purchase a CPS warranty

3) Would they cover shipping or would the TV have to be brought to a service center?

My zip is 31093

if I buy a TV online.

Through CPS

1) How long do I have to get the warranty?

2) if I live in middle Georgia whom would I be able to purchase. I only see a phone number so I'm not sure if there is a website to purchase a CPS warranty

3) Would they cover shipping or would the TV have to be brought to a service center?

My zip is 31093

1) You will have up to 30 days. Although CPS and/or Mack is very liberal on this policy. Usually they will accept sometimes slightly after 30 days.

2) You can select any CPS dealer that sells CPS. ;)

3) Yes shipping would be covered if the display would need to be shipped to a service center.

Chris

thnks. Would this work. I think $100 for a 3 year extra coverage (since usually starts after manuf. warranty) for a tv under $1500. Not bad I'd say. I think it's worth it.

removed link

You can do better ;)

thnks. Would this work. I think $100 for a 3 year extra coverage (since usually starts after manuf. warranty) for a tv under $1500. Not bad I'd say. I think it's worth it.

Mods may delete this link.

Chris

Chris

Got my cps email and completed my registeration

Thanks for your help

Chris

Got my cps email and completed my registeration

Thanks for your help

My pleasure jas! ;)

Chris

My CPS warranted HDDVD player recently went bad. I was asked to ship the player from CA to NY, together with a $20 check for return shipping. It was a surprise for the check. Will report back how the repair done.

Blu Ray ?

HD DVD, the Toshiba one.

HD DVD, the Toshiba one.

What happened to your HD DVD Player?

Chris

HDMI port dead. Component port still good. TV HDMI port is fine: checked with another player.

Shipping from CA to NY is very costly: already exceeding warrenty premium (the premium wasn't expensive.) Hope one trip does it. Next time around, I must check local sevice availability before buying any extended warrenty.

After much consideration I went with the Mack warranty for my 50" Panasonic. Chris from Cleveland Plasma hooked me up. If you have any doubt, Chris is good guy and took the time to debate the pluses and minuses of all my available options. Thanks again Chris.

One thing I say to all clients who ask about CPS warranties from us is simple, Honesty. CPS is not backed by any insurance company, if they fail the warranty is no longer valid.

All others:

Mack
RepairTech
RepairMaster

Are back by insurance companies, if they fail there is a backup plan. CPS warranties are the cheapest on the block, but buy with caution.

I agree with you Chris. As I mention this to all clients that inquire about Mack or CPS. Honesty, is the key to dealing with situations. I agree. Most that inquire about CPS typically go CPS. Those that inquire with Mack, typically go with Mack.

Chris

Local shop returned my PDP4270HD today and we are back enjoying the wonder of HiDef. Two scan IC's needed to be replaced. Pickup, parts, labor, testing and delivery..not a penny out of pocket. Many thanks to the folks here and @ CPS who helped out..aside from the month without the display..it has so far been a painless transaction !

Local shop returned my PDP4270HD today and we are back enjoying the wonder of HiDef. Two scan IC's needed to be replaced. Pickup, parts, labor, testing and delivery..not a penny out of pocket. Many thanks to the folks here and @ CPS who helped out..aside from the month without the display..it has so far been a painless transaction !

This is great news, enjoy :)

Chris of Cleavland Plasma you have pm.

So, after 7 long months I FINALLY have my TV back!

Mack had it shipped up from their facility and it came yesterday. Set everything up and it works.

Thanks to Creemail and Cleveland Plasma for helping me out!!!

So, after 7 long months I FINALLY have my TV back!

Mack had it shipped up from their facility and it came yesterday. Set everything up and it works.

Thanks to Creemail and Cleveland Plasma for helping me out!!!

Hey Brent,
Its our pleasure. Any of us, as forums sponsors are willing to go the extra mile to help any questions you may have. :D

Chris

My CPS warranted HDDVD player recently went bad. I was asked to ship the player from CA to NY, together with a $20 check for return shipping. It was a surprise for the check. Will report back how the repair done.

Update: the player was repaired and returned. Working fine now. Total about 2 weeks.

Shipping was expensive. Otherwise everything fine. CPS service rep did mention that, if the repair didn't work, the second trip would be on theirs.

Update: the player was repaired and returned. Working fine now. Total about 2 weeks.

Shipping was expensive. Otherwise everything fine. CPS service rep did mention that, if the repair didn't work, the second trip would be on theirs.

Great to hear!

Chris

I bought my Mack extended warranties through MountAVision last year....

I went with Mack because they promptly answered my emails inquiring about their services and explained to me that if my TV could not be repaired "in house" they would ship the TV (at their expense) to their central repair facility in NJ which happens to be only 30 minutes from where I'm located....

To me it was a no brainer....

Hope I never have to use my extended warranty but for a combined $200 I got 3 years extended coverage on my 46" and 37" LCD's.... Piece of mind goes a long way....

I just bought a samsung plasma for $1499 on sale from $1799. Do I buy the TV UNDER $1500 plan or under $2000 plan? Thanks!

I just bought a samsung plasma for $1499 on sale from $1799. Do I buy the TV UNDER $1500 plan or under $2000 plan? Thanks!

$1500 and under will work. Its the total purchase price on your receipt before taxes and shipping.

Chris

thanks Chris

thanks Chris

NP. My pleasure. :D

Chris

Does CPS offer a projector bulb replacement warranty like Mack and if they do how does it work do they also make you send back the old bulb ?
Are they any quicker then Mack ?

Does CPS offer a projector bulb replacement warranty like Mack and if they do how does it work do they also make you send back the old bulb ?
Are they any quicker then Mack ?

Yes they offer bulb replacement for 2,3, or 5 years. You would get up to 2 bulbs replacements within the contract. Yes they will make you send the old bulb back for replacement.

In terms of speed in customer service, you would need to process a claim and once the claim is accepted they would send you a bulb replacement within the instructions to send the old bulb back. It should be fairly similar between the two companies.

Chris

I seem to be a little confused...as usual.

I bought an extended warranty from DTV Express and there's no mention of CPS or Mack, only XpresServ.

Is there anyone who has experience with them?

The price was 124.00 for 5 yrs on a TH42PX80U.

I'm still within the 10% cancellation charge period if it's worth changing to another service.

What say ye, ladies and gents?

I seem to be a little confused...as usual.

I bought an extended warranty from DTV Express and there's no mention of CPS or Mack, only XpresServ.

Is there anyone who has experience with them?

The price was 124.00 for 5 yrs on a TH42PX80U.

I'm still within the 10% cancellation charge period if it's worth changing to another service.

What say ye, ladies and gents?

No problem. XpressServ appears to brand their EW's by their company name. In reality they are using Warrantech/Repairmaster. Keep in mind, that their policies overlap your existing manufacturer's EW. While Mack or CPS does not. I am not sure about Warrantech/Repairmaster as I don't have a good relationship with a single rep there as we do with Mack and CPS. When it comes to solving an issue, claim, etc...it is always good to have a good relationship with your vendor.

Chris

I'm still within the 10% cancellation charge period if it's worth changing to another service.

What say ye, ladies and gents?What price did you pay for the unit Old Hippie, it may be worth cancelling.....

799.00

.....and since I'm in Massillon, I'd go thru you.


Later.........I did a little figuring. With the 10% penalty, it looks like I would get 1 more year of service for @ 12.00.

I'll probably have to do that.

Thanks for the responses!

I just wanted to say that this is a great forum and I've learned alot.

As you can see by my join date, I've been lurking awhile. :)

Yes you have, 1 more year of service at $12 can pay off plenty.....

Whats the better choice for a JVC SR1 Projector ?

Whats the better choice for a JVC SR1 Projector ?

Either warranty should be suitable. Just make sure that you get the bulb EW. That is the most critical.

Chris

I am posting to thank Chris from Cleveland Plasma.
I just bought a LCD KDL-52W4100. I called Chris and he explained the different extended warranties to me. He made the decision painless and I am happy with how it went.
Thanks Chris !

Hey Brent,
Its our pleasure. Any of us, as forums sponsors are willing to go the extra mile to help any questions you may have. :D

Chris

Chris,
I am from Houston TX. I recently bought ( Nov 2,2008) playstation 3 - Metal solid gear 4 bundle pack from Amazon.com ( in amazon from third party seller, brand new item), I called CPS, they gave me your website.
Can you please tell me how to purchase the warranty for PS3 - I prefer to go with Mack, just by reading the forum.

Dial by phone or online. Mack is the better warranty company, but CPS is close.

Might be a silly question, but does Mack and/or CPS operate in Canada. I guess if not, there would be other 3rd party extended warranty companies in the Great White North to choose from.

Might be a silly question, but does Mack and/or CPS operate in Canada. I guess if not, there would be other 3rd party extended warranty companies in the Great White North to choose from.

Mack is worldwide :)

FYI...

Mack now offers 5-Year Extend Warranties on their policies. They are now similar to CPS.

CPS = 2,3, and 5 years
Mack = 3 and 5 years

Chris

But the 5 year starts on day of purchase, so it is actually a 4 year plan and with maufaturers warranty it is a total of 5 years . They have to make things so hard.

Yeah I never understood that. Why they sell it as a five year plan as opposed to a four year since the first year overlaps, why would you use it if you can use the manufactures warranty.

LOL, actually you can not use it the first year, they would make you use the manufacturers warranty as long as they were still in business. Olevia for example just closed........

So why sell it as a five year warranty then? That's just absurd.

But the 5 year starts on day of purchase, so it is actually a 4 year plan and with maufaturers warranty it is a total of 5 years . They have to make things so hard.

That's correct. That is why I rarely recommend 5 year warranties. 3 year is plenty of coverage. Depreciation kills the value of 5 year coverage.

Chris

So why sell it as a five year warranty then? That's just absurd.

Just a marketing plan. I wish there plan was 5 years for a total of 6.

Who do I contact about speaking with a dealer for Mack of CPS? I recently purchased a Panasonic plasma from CC and was curious to see what the latest 3yr plans where and what they covered. Any help would be appreciated.

thank you,

eascarlos,
You can PM any forum sponsor that is Mack or CPS dealer. They should be able to help with your questions...

Chris

Hi. I bought an Elite 111FD today, and would like to know if I can buy an extended warranty from one of you dealers that post on here. Also would like to know if it will allow any authorized shop to repair the item.

thanks much.
Ray

I just got a Mack bulb and service warranty from New World Video Direct www.nwvdirect.com.

Talk to Chester
888.910.3888 ext# 3300. His prices were by far the best I could find and he'll take the time and explain everything you need to know to make the right choice. Really good dude



Hi. I bought an Elite 111FD today, and would like to know if I can buy an extended warranty from one of you dealers that post on here. Also would like to know if it will allow any authorized shop to repair the item.

thanks much.
Ray

His prices were by far the best I could find....

Are you sure about that...

Chris

2 questions, as I am looking at both CPS and Mack...

1. I know for a projector or DLP it is probably good to get the bulb contract, but what about an LCD?

2. When you order the warranty do you get the value based on how much you paid for the TV or what the msrp is?

LCD bulbs do need need warranties as they last about 60, 000 hours.

Price is based on what a person paid for the unit without tax or freight

I have a JVC-RS1 front projector

He sold me the

1056 - Mack 4 Year Pro Video 3 CCD, Projectors / Under $5000 Warranty
1052 - Mack 3 Year Diagnostic Free 2 Bulb Replacement Warranty

Both for under $245

I confirmed it with Barry at Mack before I bought and he said that was my best option

Sweet deal best i could find :)

I have a JVC-RS1 front projector

He sold me the

1056 - Mack 4 Year Pro Video 3 CCD, Projectors / Under $5000 Warranty
1052 - Mack 3 Year Diagnostic Free 2 Bulb Replacement Warranty

Both for under $245

I confirmed it with Barry at Mack before I bought and he said that was my best option

Sweet deal best i could find :)

Not bad...I believe the numbers warranty numbers should be 1056 and 1065 and not 1056 and 1052. 1052 is the Television 3 Year TV In-Home Service Under $5,000.00. Be sure to double check your numbers.

Thanks,
Chris

Guys.. I need a recommendation. Just bought a 52" TV from Philips Outlet and want to get an extended warranty. Who is the best warranty company (and will be around in 1-2 years)?

Thanks,
Tex

Guys.. I need a recommendation. Just bought a 52" TV from Philips Outlet and want to get an extended warranty. Who is the best warranty company (and will be around in 1-2 years)?

Thanks,
Tex

Mack IMO since they have been around since 1938 :)

I’ll be purchasing a Samsung LN52A750 in the next couple of weeks.
When is the best time to buy an extended warranty? At the time of purchase or after I’ve had the TV for eleven months?

I’ll be purchasing a Samsung LN52A750 in the next couple of weeks.
When is the best time to buy an extended warranty? At the time of purchase or after I’ve had the TV for eleven months?

You can commit to an EW up to 30 days of date of purchase. RepairMaster is up to 9 months or 3 months left from manufacturer's warranty.

Chris

Are there any disadvantages to buying a extended warranty online as opposed to the store the TV is purchased at?

Are there any disadvantages to buying a extended warranty online as opposed to the store the TV is purchased at?

Not at all. Either way you look at it, they both go through a network of authorized technicians to have someone come out to your home location. Buying through B&M costs alot more and serves the same purpose.

Chris

I am in the process of purchasing an EW from Chris and just went to the CPS web site to verify that there is an authorized repair shop near my zip, 08234. Well, first off there web site is misleading as it just regurgitates the phone book listing for repair shops. The list is not a list of authorized CPS repair shops it is and I quote “The list below is a compilation of service centers taken from local and national sources and contains both, authorized and non-authorized service centers. The list is NOT intended to serve as a list of Consumer Priority Service authorized service centers. Consumer Priority Service may or may not have agreements with the service centers below. Please call (800) 905-0443 to locate a specific service center for your product.”

So, I call CPS and they are unwilling to give me the phone number for a local service center. I keep at it until they finally give me a phone number and guess what ----- the repair shop tells me that he is tooooooo far away from my location and would not be willing to travel to me.

Now what do I do? I have not even bought the policy yet and I am already fighting and getting misled by CPS…….

Buy a mack warranty ;)

CPS is good but call Mack and see what kind of feeling you will get! In this case Chris makes a good point

I am in the process of purchasing an EW from Chris and just went to the CPS web site to verify that there is an authorized repair shop near my zip, 08234. Well, first off there web site is misleading as it just regurgitates the phone book listing for repair shops. The list is not a list of authorized CPS repair shops it is and I quote “The list below is a compilation of service centers taken from local and national sources and contains both, authorized and non-authorized service centers. The list is NOT intended to serve as a list of Consumer Priority Service authorized service centers. Consumer Priority Service may or may not have agreements with the service centers below. Please call (800) 905-0443 to locate a specific service center for your product.”

So, I call CPS and they are unwilling to give me the phone number for a local service center. I keep at it until they finally give me a phone number and guess what ----- the repair shop tells me that he is tooooooo far away from my location and would not be willing to travel to me.

Now what do I do? I have not even bought the policy yet and I am already fighting and getting misled by CPS…….

I addressed and responded via PM.

Chris

I have filed a claim on my 4280 for the 12 blue light flashing issue on Nov. 23, 2008. My Pioneer warranty was over 7/2008. I was impressed, initially with the response after I sent them my proof purchase and scanned copy of warranty card. Got series of e-mails within a couple days. Then on 3rd day checked website status and it says "troubleshoot completed, getting quotes for repair". It is now two and half weeks since then and status is still the same. No longer impressed.

Sent e-mail asking for a status a 8 days ago, and no response.

Thank goodness I can still watch the TV, I would be really upset if the TV weren't working at all.

Previous DLP TV bought locally and their extended warranty. Repaired within a week!

Asking too much?

Bought through Invision.

I have filed a claim on my 4280 for the 12 blue light flashing issue on Nov. 23, 2008. My Pioneer warranty was over 7/2008. I was impressed, initially with the response after I sent them my proof purchase and scanned copy of warranty card. Got series of e-mails within a couple days. Then on 3rd day checked website status and it says "troubleshoot completed, getting quotes for repair". It is now two and half weeks since then and status is still the same. No longer impressed.

Sent e-mail asking for a status a 8 days ago, and no response.

Thank goodness I can still watch the TV, I would be really upset if the TV weren't working at all.

Previous DLP TV bought locally and their extended warranty. Repaired within a week!

Asking too much?

Bought through Invision.

Sorry to hear about this. PM me your contact information and claim number and I should have an answer for you by tomorrow.

Chris

Just wanted to say thanks to Chris from Cleveland, Chris from Mountavision, Brian from Tapeworks, and Roman from Clarity for providing the customers info regarding our extended warranty plans. Just so people know our TV warranties can be purchased as long as there is 90 days left on the manufacturers warranty. So if there is a 1 year in home coming with the tv you can purchase 9 months after you buy the TV. If anyone has any Questions about our products you can email me at Dave@mackcam.com

Thanks,

Dave

Very nice to hear Dave! Thanks for your kind comments.

Chris

Anytime Dave ;)

In February 2008 (10 months ago) my father purchased all 3 televisions listed below. Does it make sense now to buy a warranty for any of them? How would an EW work with the Costco 1 year extension?

Sony LCD: KDL-40S3000
Pioneer Plasma: PDP-5080HD
Mitsubishi 73" RPTV: WD-73833 (the RPTV was purchased from Costco which extends manufacturer's warranty by one year).

As a sidenote: That was TONS of fun spending my father's money to research the perfect equipment for each of the rooms that was being outfitted. Made me want to quit my job and go to work for a local high-end AV store.

It is to late to buy a extended warranty from the big name EW companies on the net. Need at least 90 days of warranty left.

Side note, the extra 1 year would not effect the EW, you would be double covered for 1 year.

Chris is absolutely correct! One other thing to point out.

1. If you have Amex credit or similar or purchase from Costco that has a 2 year concierge service, EXTENDED WARRANTY COMPANIES ONLY EXTEND AFTER THE MANUFACTURER'S WARRANTY and not the credit card terms or concierge service terms.

One other note for everyone in which I have people who have already PMed about this....The Mack warranty now has an up to 9 month commitment or 3 months remaining on manufacturer's to commitment to their warranties, however, the warranty will overlap over the existing manufacturer's warranty or begin from the date of purchase on both the 3 year and 5 year warranties. Overall, this is a nice feature from Mack. I just wanted to clarify this for everyone.

Chris

One other note for everyone in which I have people who have already PMed about this....The Mack warranty now has an up to 9 month commitment or 3 months remaining on manufacturer's to commitment to their warranties, however, the warranty will overlap over the existing manufacturer's warranty or begin from the date of purchase on both the 3 year and 5 year warranties.

Does this overlap apply even if the warranty is purchased within 30 days of purchasing the unit or is it only when purchasing the warranty late in the game?

Does this overlap apply even if the warranty is purchased within 30 days of purchasing the unit or is it only when purchasing the warranty late in the game?

Nope the warranty starts after the manufacturers warranty expires.

Nope the warranty starts after the manufacturers warranty expires.

Hey Roman,
I was told by Barry from Mack that it now begins from date of purchase.

Chris

http://www.mackcam.com/servicecontracts/searchdeatail.php?id=41&c_id=17&w_id=56&row_id=98

The TV product registered below is guaranteed to operate properly according to manufacturer’s specifications for a period of 3 additional years from the expiration of the manufacturer’s warranty or we shall repair same to operate properly.

I believe those are old terms and have not been updated, since they now have the 9 month commitment.

Email thread to Barry:

Chris: Hey Barry,
Thanks for posting within the forum. I just wanted to make sure that the policy does not overlap even though the consumer may want to commit 9 months down the road? Does your 3 or 5 year warranty begin from date purchase?

Thanks,
Chris

Barry's response:

"Chris:
Yes the warranty starts from day of purchase.
Barry"

Chris

Just to make sure, I am going to double check on the 3 year policy with Barry.

Chris

Well that would be good to see since all the warranties that I have in stock say after the warranty expires :) So they will honor those.

Yes I believe those are grandfathered. However, new policies have the 9 month commitment terms. I know that the 5 year policies overlap, but I will double check on the 3 year terms.

Chris

Yea I am aware of the 5 year but not 3 year

Sorry gentlemen,

Just to clarify. our 3 year TV warranty is extended after the manufacturers, However our 5 year is from the date of purchase on the TV

Thanks and have a great day

Sorry gentlemen,

Just to clarify. our 3 year TV warranty is extended after the manufacturers, However our 5 year is from the date of purchase on the TV

Thanks and have a great day

Perfect! Thanks.

Chris

Perfect! Thanks.

Chris

;)

Hi, I just picked up Sharp 52" LCD at $1080 before tax.
Do you think it's worth to get $1500 coverage vs $1000?
Can I even get $1000 coverage if I want to?
Thanks in advance for any info.

Hi, I just picked up Sharp 52" LCD at $1080 before tax.
Do you think it's worth to get $1500 coverage vs $1000?
Can I even get $1000 coverage if I want to?
Thanks in advance for any info.

Typically, their is some leniency, but up to a certain dollar cap. Normally if you are roughly $10-$25 over $1000 they will give you the benefit of the doubt. Going from $1000 under policy to $1500 under policy is not a huge difference in cost.

Chris

Hi, I just picked up Sharp 52" LCD at $1080 before tax.
Do you think it's worth to get $1500 coverage vs $1000?
Can I even get $1000 coverage if I want to?
Thanks in advance for any info.

We offer a 3 year under 1250 or a 5 year under 1250 that seems like it would suit your needs better

So let me get this straight. I can buy a Samsung at a BB in Iowa, tell them to "you know what" when they push their EW, and then go through CPS/Mack for the EW of my choice?

I love this new internet thing.

So let me get this straight. I can buy a Samsung at a BB in Iowa, tell them to "you know what" when they push their EW, and then go through CPS/Mack for the EW of my choice?

I love this new internet thing.

Sure can! ;)

For Mack you have up to 9 months to commit to an EW...

For CPS you have up to 30 days to commit to an EW...

Chris

So let me get this straight. I can buy a Samsung at a BB in Iowa, tell them to "you know what" when they push their EW, and then go through CPS/Mack for the EW of my choice?

I love this new internet thing.
Plus you save a ton of money. Thats the best part. I buy most everything ID now.

Thanks to all who've contributed to this thread and forum. Saving money is a blast.

That's correct. That is why I rarely recommend 5 year warranties. 3 year is plenty of coverage. Depreciation kills the value of 5 year coverage.

Chris
Is this applied to both Mack and CPS?
I bought my CPS 5yrs warranty from Chris at Mountavision a few months ago with the impression that it would give me a total of 6yrs. Can Chris or someone points me to where I can download a copy of the CPS 5 yrs contract?
Thanks.

Is this applied to both Mack and CPS?
I bought my CPS 5yrs warranty from Chris at Mountavision a few months ago with the impression that it would give me a total of 6yrs. Can Chris or someone points me to where I can download a copy of the CPS 5 yrs contract?
Thanks.

Hey hdp203,
I posted the T&C's on the second page of the thread, however, I will repost:

"Term of Coverage: Coverage for Service Plans begins upon expiration of the manufacturer's written warranty and extends for the duration indicated on the front side of the membership ID card or (email registration). In the event of uneven length manufacturer coverage (e.g. 1 year part, 90 days labor), this Contract shall begin upon expiration of the manufacturer's written warranty with the shorter duration. In the event a Product is being serviced by an Authorized CPS Service Center as the Contract expires, the term of the Contract will be extended until the covered repair has been completed."

What I indicated is that 5 year contracts aren't necessary for most of today's purchases. If you spend $2500 today, 5 years from today your display will only be worth roughly $600-$800 in value.

Hopefully, this helps...

Chris

But the 5 year starts on day of purchase, so it is actually a 4 year plan and with maufaturers warranty it is a total of 5 years . They have to make things so hard.
That's correct. That is why I rarely recommend 5 year warranties. 3 year is plenty of coverage. Depreciation kills the value of 5 year coverage.
Chris

OK, so the quotes above only applied to Mack, right?
Mack 5 yrs EW = 5yrs
CPS 5 yrs EW = 6 yrs.
Am I right?

I'd be careful with CPS, I do not think they are backed by a seperate insurance company. If this is true they are not compliant in all 50 states.

OK, so the quotes above only applied to Mack, right?
Mack 5 yrs EW = 5yrs
CPS 5 yrs EW = 6 yrs.
Am I right?

That is correct. ;)

Chris

CPS and Mack adhere under McCusker & Company (http://www.mccuskerco.com):

"McCusker & Company Enters Into Strategic Relationship with Consumer Priority Services McCusker & Company a leading developer of customer support solutions including extended warranties, field service and OEM warranty programs, is pleased to announce that an agreement has been formed between McCusker & Company and Consumer Priority Service." (http://www.24-7pressrelease.com/press-release/mccusker-company-enters-into-strategic-relationship-with-consumer-priority-services-66068.php)

Headquartered in Irving Texas with offices in Dallas Texas, McCusker & Company, LLC is an extended warranty-consulting firm founded by industry experts and specializing in the extended warranty service contract industry providing consulting, extended warranty programs, service programs, management and support for warranty call centers and on-site service needs. The company also functions as litigation consulting experts on complex litigation projects, technology sales, and arbitration and industry disputes.

McCusker's dedicated professionals continually add new luster to our portfolio of challenging and significant projects. For more than 5 years, McCusker & Company professional and support personnel have dedicated themselves to bringing quality, service and extended warranty solutions to our varied client base. More than any other factor, our reputation for quality and integrity has been responsible for McCusker & Company's continued growth and success. Today, we service more product classes then any other provider in our industry. Our consultants and staff are located in offices across the United States and are ranked among the country's leading extended warranty experts.

McCusker & Company LLC is organized around four business units:

* Extended Warranty - Providing excellence in the design of implementation of extended warranty programs for retailers, resellers, manufacturers and others in the extended warranty reselling industry. Our Extended Warranty Kits Program "WarrantyKits.com" is just one example of the programs we deploy with resellers for Extended Warranty.
* OEM - Planning and designing and providing manufacturer OEM warranty programs in order to assist our clients in moving their product warranty to a new level. This program also provides customers extensive programs like Call Center, Extended Warranty, Technical Support, Onsite Service and Depot Service Programs, Recalls and we help customers maintain and care for their covered products.
* Beyond Warranty - Providing comprehensive services in contract management, including sales tracking automation, claim management and business rules enforcement, dealer management, and Information Technology. Beyond Warranty provides underwriters, resellers, dealers an online tool to manage the business and provide a level of automation only available from McCusker & Company.
* Contact Center Management - Serving public and private sector clients with customer communications and phone support services for extended warranty, help desk, recall support, status centers and more, data communications, telephone & staffing management program and center deployment & program implementation.

Historically, this business unit diversity has allowed McCusker & Company to weather the cyclic nature of our industry, maintain steady employment and solid financial health, and continue to grow.

In 2008, McCusker & Company LLC formed a strategic relationship with Machine Buddy Inc., a service company providing technical and management support services to a broad range of markets, including retail, manufacturing, OEM recalls and consumer sector repair programs. With more than 3,200 contractors around the world and clients located in over 9 countries, McCusker & Company LLC is now a leader in all of the key markets that it serves.

McCusker & Company professionals are united by a common purpose - to enhance and sustain the dealers and resellers extended warranty & service market. This purpose defines our firms' fundamental reason for existence, and our Guiding Principles provide direction for every decision we make, as employees and as an organization. These Guiding Principles are:
At McCusker & Company we value our clients and strive to provide the best possible solutions. Our clients include Major Law Firms, Reinsurance Companies, Administrators, OEM's Resellers and Service Partners.

Our clients have included:

* Consumer Priority Service Inc - USA
* ETELCHARGE.com Inc. - ETLC - USA
* Mack Camera and Video Service Inc - USA
* American LED Technology - USA
* Lloyd's of London - UK
* NuFocus Inc. - USA
* Coastal Video Security Inc. - USA
* Sub Total - Canada
* Warranty of America - USA
* HVAC Warranty LLC - USA
* Crescent Technology Inc. - USA
* Thompson & Knight LLP - USA
* TRM Copy Centers LLC - USA
* Private Equity Group Ltd - UK
* Etelcharge.com Inc. - USA
* Ebsco Industries Inc. - USA
* Colemont Insurance Brokers - USA
* MGMT International - CHINA
* Clyde & Company - UK
* Veris Consulting - USA
* International Warranty Insurance Ltd - BARBADOS
* PC Mexicana - MEXICO
* Service Net Solutions LLC - USA
* LeBoeuf, Lamb, Greene & MacRae LLP - USA
* Fulbright & Jaworski LLP - USA
* Computer Buddies Inc. - USA
* Offshore Captive Soltions Ltd. - CAYMANS
* Micro Plus Systems Inc - AU
* Vulcan Services Inc. - USA
* BFG&G Inc. - UK
* Good Guys Inc. - USA
* American National Insurance - USA
* Customer Service Training Institute - USA

Chris

I heard something about McCusker & Company back 2 months or so ago. At that time I never heard of CPS, now I know since joining this AVS Forum - wow.

When CPS became backed by insurance companies they did not raise there prices. Every other warranty company did, this seems fishy to me :confused:

Just wanted to say thanks to Chris and Chris from MountAVision and Cleveland Plasma (and all the other forum sponsors) for their involvement on these boards. The information I gathered here made it sooooo much easier to understand the EWs. I just purchased mine. Thanks again!

Just wanted to say thanks to Chris and Chris from MountAVision and Cleveland Plasma (and all the other forum sponsors) for their involvement on these boards. The information I gathered here made it sooooo much easier to understand the EWs. I just purchased mine. Thanks again!

Your welcome. Our pleasure!

Chris

Just wanted to say thanks to Chris and Chris from MountAVision and Cleveland Plasma (and all the other forum sponsors) for their involvement on these boards. The information I gathered here made it sooooo much easier to understand the EWs. I just purchased mine. Thanks again!


If you don't mind me asking...Who did you go with?

Samsung gave me a FREE 3-month warranty extension on my Plasma the 12 month org Factory expired on 11-24-08. Would I be able to still buy a EW from CPS or Mack now that I'm back into the factory warranty. Was going to give my parents my Plasma since I upgraded to a LCD but it be nice to give it to them with a warranty also.

Samsung gave me a FREE 3-month warranty extension on my Plasma the 12 month org Factory expired on 11-24-08. Would I be able to still buy a EW from CPS or Mack now that I'm back into the factory warranty. Was going to give my parents my Plasma since I upgraded to a LCD but it be nice to give it to them with a warranty also.

Mack told me you have to purchase the warranty before 90 days of the original warranty expiration date. But I would call them to vefiry.

Samsung gave me a FREE 3-month warranty extension on my Plasma the 12 month org Factory expired on 11-24-08. Would I be able to still buy a EW from CPS or Mack now that I'm back into the factory warranty. Was going to give my parents my Plasma since I upgraded to a LCD but it be nice to give it to them with a warranty also.
All EW companies need 90 Days now, the insurance companies allow no rule bending that back the EW companies now.

Let me clarify. As long as there is a manufacturers warranty of 90 days on the product you can purchase one of our warranties. it has nothing to do with when you bought the product

90 days left ? that was the question

To each his own. The surge protection coverage offered by cps "is a complete sales pitch." CPS knows that the odds of a surge unit failing are slim to none since surge protectors are such a simple design.

If CPS wants to impress us offer this protection "without" a surge unit, then it is worth it. Then they are actually offering something. Not just a double warranty on something.

By the way that is what would happen if a surge unit failed from a surge unit company. Moster, Furman, ect ect would send out an adjuster and cut checks if there products fail for the larger claims, I dought they are going to take anyones word for it. I do not think the coverages writen all over the boxes for surge units for the bigger brands are scamming people (Monster, Furman, ect, ect). These maunfacturers infact know the odds of there units failing are pratically none and that is why they offer these payouts. Surge units have such a simple degin that the odds are probablly .001% for failure.

Again to each his own, key thing about extended warranties is this. "Will they be in business when we need them". Answer: Mack has been around since 1938.


You are obviously not from South Florida. Surge protectors here just "slow things down a bit" but they don't offer 100% protection, no matter what model/make/cost. Florida Flicker and Flash (Florida Power and Light's nickname) does a very efficient job of dissipating lightning strikes through their customers' valuable electronics... (remember this is the same electrical company who lost power for over a million residents for 30+ DAYS after a supposed category 1 hurricane--Wilma!)

I do computer network repair for a living and I can show you MANY examples of power surges that have gone through surge protectors, UPS's (even multi-$1k units), etc and STILL damaged equipment. Last summer, I had a client who's office was hit by lightning and the result was that every single piece of electronic equipment in the office was damaged, electrical outlets were literally blown off walls/burned, sparks flew, and even a few wires in the breaker panel needed replacing. (luckily nobody got KILLED).

I can even show you an example of a printer that was damaged with a surge and was not even PLUGGED IN. (it's not a hoax--I witnessed it myself, since it was one of my own printers). How did it happen? The printer's SHIELDED data cable was laying on the ground, not connected (neither was the power cord). NEXT TO THE DATA CABLE was a phone line. Lightning hit the phone line outside the house, JUMPED across to the data cable, and blew two driver chips off the circuit board of the printer! There was a burn mark on the cable where it happened. (and there WAS a surge protector on the phone line). Welcome to South Florida--this is a common occurance down here in "lightning alley."

So, for those of us down here who are looking at warranties, surge coverage is a damn good idea. I honestly wouldn't consider a warranty that does not offer this kind of coverage.

well that sucks missed it by 30 days. thanks

I can not think of a surge unit that does not offer "insurance" protection itself. That is why I noted the above.

Either way I feel CPS is not as good of a warranty as the Mack, but time will tell. Either way EW are not a bad idea, it is a matter of if they will be used.

Sorry gentlemen,

Just to clarify. our 3 year TV warranty is extended after the manufacturers, However our 5 year is from the date of purchase on the TV

Thanks and have a great day

So what your saying is in reality is that they both result in 4 yrs coverage (combo of mfg and EW)? What would the benefit for spending more for the 5yr plan then?

So what your saying is in reality is that they both result in 4 yrs coverage (combo of mfg and EW)? What would the benefit for spending more for the 5yr plan then?

Well if the manuf has one year you get 5 years total instead of 4 years total. But for example in Pioneer Elite case you should get the 3 year since it has a 2 year warranty from manufacturer so it would not make sense

Well if the manuf has one year you get 5 years total instead of 4 years total. But for example in Pioneer Elite case you should get the 3 year since it has a 2 year warranty from manufacturer so it would not make sense

Thanks Roman,
That makes sense. I just bought a Sammy plasma with the 1 yr warranty so the 5yr would make the most sense for me.



The following applies to a MACK warranty:

My goal for an EW purchase is to have a fully functional PDP to enjoy for the entire length of the term.

My concern is that in say yr 4 or 5 if something major goes on the set and the EW Co indicates that it's too expensive to repair and opt out with a reduced settlement which would leave me in a situation without a tv and not enough money to replace it (not what I want at all).

Is that a valid concern or will the EW Co replace the set with a comparable model that is available at that time?

Second question, if the warranty is used at any point does it continue offering protection until the end of the contract or is it a use once and done proposition?

http://www.mackcam.com/ take a look there they give you lots of info on coverage you can also call Dave there as he will make you feel good about it :)
They have been in business for a long time so they will take care of you.

http://www.mackcam.com/ take a look there they give you lots of info on coverage you can also call Dave there as he will make you feel good about it :)
They have been in business for a long time so they will take care of you.

Will do

Let me clarify. As long as there is a manufacturers warranty of 90 days on the product you can purchase one of our warranties. it has nothing to do with when you bought the product

That great. Thanks for this post. I just received a 1 year mfr warranty so I have time before 90 days are remaining before getting the extended warranty.

My concern is that in say yr 4 or 5 if something major goes on the set and the EW Co indicates that it's too expensive to repair and opt out with a reduced settlement which would leave me in a situation without a tv and not enough money to replace it (not what I want at all).

Is that a valid concern or will the EW Co replace the set with a comparable model that is available at that time?

Second question, if the warranty is used at any point does it continue offering protection until the end of the contract or is it a use once and done proposition?

1. That is correct. EW companies replace your display with a "similar or like" model. 5 year EW coverage is not usually recommended. However, that depends on how long you plan on keeping your display. In your case, 1 year manuf + 3 years is plenty of coverage. I will keep saying it...your display's "current market value" is worth less than 50% during a given time. That is b/c of depreciation cost and new models that are released every year. :(

2. The contract would then be considered "fulfilled". You have to then apply a new EW to the new display.

Chris

Let me clarify. As long as there is a manufacturers warranty of 90 days on the product you can purchase one of our warranties. it has nothing to do with when you bought the product

That great. Thanks for this post. I just received a 1 year mfr warranty so I have time before 90 days are remaining before getting the extended warranty.

Why is this posted on your website then?

Please note, a Mack Camera Worldwide Extended Service Contract must be purchased within the first 30 days of the purchase of your equipment. If you should require service under your plan, you will be required to provide a dated proof of purchase for your equipment and the extended service contract plus your contract registration number. Please be sure to retain all copies for your records!

http://www.mackcam.com/servicecontracts/where-to-buy-a-service-contract.htm

Why is this posted on your website then?



http://www.mackcam.com/servicecontracts/where-to-buy-a-service-contract.htm

It most likely has not been updated on their website. I can understand that you want it written, but we can go after Dave if it does not apply. ;) J/K Dave.... :D

Chris

1. That is correct. EW companies replace your display with a "similar or like" model. 5 year EW coverage is not usually recommended. However, that depends on how long you plan on keeping your display. In your case, 1 year manuf + 3 years is plenty of coverage. I will keep saying it...your display's "current market value" is worth less than 50% during a given time. That is b/c of depreciation cost and new models that are released every year. :(

2. The contract would then be considered "fulfilled". You have to then apply a new EW to the new display.

Chris

Well, my Mits CRT RPTV made it 8 yrs, if that's any indication;), actually it's still running fine and was bought by a friend of mine.

Chris, how does the 'replace with a similar or like model' correlate with 'current market value', i.e. would my 58" get replaced with a say a 50" because it's worth less or would I get it replaced by whatever Samsung is offering in a 58" screen at that time?

As far as needing a new contract, unlike some, I feel that is more than fair and have no problem with it.

Thx!

Well, my Mits CRT RPTV made it 8 yrs, if that's any indication;), actually it's still running fine and was bought by a friend of mine.

Chris, how does the 'replace with a similar or like model' correlate with 'current market value', i.e. would my 58" get replaced with a say a 50" because it's worth less or would I get it replaced by whatever Samsung is offering in a 58" screen at that time?

As far as needing a new contract, unlike some, I feel that is more than fair and have no problem with it.

Thx!Whatever Samsung is offering in a 58" screen at that time is correct.

Whatever Samsung is offering in a 58" screen at that time is correct.

Thanks, looks like MACK it is!

Now all you need is a mack dealer

Now all you need is a mack dealer

;)

If you don't mind me asking...Who did you go with?

Sorry for the delay in responding...I went with a 5 year CPS from MountAVision. I know Chris doesn't recommend the 5 year warranties, but I plan on keeping the TV as long as possible. This TV is replacing one that I've had for 20 years, so I like the extra coverage.

Sorry for the delay in responding...I went with a 5 year CPS from MountAVision. I know Chris doesn't recommend the 5 year warranties, but I plan on keeping the TV as long as possible. This TV is replacing one that I've had for 20 years, so I like the extra coverage.

Thx mbrocious! Most owners on the forum keep there display for 2-3 years, but for those that keep their display for over 5 years there could be benefit, but when I speak on my recommendation on 3 year plans its b/c I am referring to the average AVS enthusiasts/upgrader.

Chris

Thx mbrocious! Most owners on the forum keep there display for 2-3 years, but for those that keep their display for over 5 years there could be benefit, but when I speak on my recommendation on 3 year plans its b/c I am referring to the average AVS enthusiasts/upgrader.

Chris

Hi Chris,

Can we call on our own repair guy and have have CPS or MACK reimburse the repair bill?

Hi Chris,

Can we call on our own repair guy and have have CPS or MACK reimburse the repair bill?

Typically, you will need to call Mack or CPS and they will schedule the technician to come out to your home location. They have their own network of technicians that are authorized to perform the repairs.

Chris

Typically, you will need to call Mack or CPS and they will schedule the technician to come out to your home location. They have their own network of technicians that are authorized to perform the repairs.

Chris

Thanks for that info Chris, Can one still purchase the extended warranty with 60 days or less of warranty? And do one need to have a copy of the receipt for the unit? I purchased the unit from the philips outlet and never got the receipt. Call them to requested one. They said they will email it to me but never did. Thanks again.

Thanks for that info Chris, Can one still purchase the extended warranty with 60 days or less of warranty? And do one need to have a copy of the receipt for the unit? I purchased the unit from the philips outlet and never got the receipt. Call them to requested one. They said they will email it to me but never did. Thanks again.

You sure can. Mack goes up to 9 months, while CPS is up to 30 days. Now if you prefer CPS they will treat it case by case. In your case, as long as its brand new you can go with CPS. I have seen those that can commitment up to around 90 days. They just need to get approval.

No receipt is required, unless service work is performed. I would call Philips to send you a duplicate invoice via email. That should be sufficient.

Chris

You sure can. Mack goes up to 9 months, while CPS is up to 30 days. Now if you prefer CPS they will treat it case by case. In your case, as long as its brand new you can go with CPS. I have seen those that can commitment up to around 90 days. They just need to get approval.

No receipt is required, unless service work is performed. I would call Philips to send you a duplicate invoice via email. That should be sufficient.

Chris

Chris, my unit is not brand new . It is the refurb unit that carry only 90 days warranty. And I only have 60 days left. And what do you mean by case by case?

Chris, my unit is not brand new . It is the refurb unit that carry only 90 days warranty. And I only have 60 days left. And what do you mean by case by case?

As long as it has a 90-day MANUFACTURER'S WARRANTY, regardless if its refurb/demo/used, you can still apply an EW with Mack or CPS. When I mentioned brand new I was referring to someone who has purchased their display back in 2-3 months ago and normally anything beyond 30 days CPS needs to get an approval to ensure that an EW can be applied. That is what I mean by "case by case basis".

Chris

As long as it has a 90-day MANUFACTURER'S WARRANTY, regardless if its refurb/demo/used, you can still apply an EW with Mack or CPS. When I mentioned brand new I was referring to someone who has purchased their display back in 2-3 months ago and normally anything beyond 30 days CPS needs to get an approval to ensure that an EW can be applied. That is what I mean by "case by case basis".

Chris

How would I get PCS approval? Because I would have to buy it from Mountavista first, which is your website. So if you don't mind, walk me throught the whole process of buying from Mountavista and getting aproval from PCS of 60 days or less left of warranty from manfacture.

Thanks

How would I get PCS approval? Because I would have to buy it from Mountavista first, which is your website. So if you don't mind, walk me throught the whole process of buying from Mountavista and getting aproval from PCS of 60 days or less left of warranty from manfacture.

Thanks

PMed you.

Chris

Thx mbrocious! Most owners on the forum keep there display for 2-3 years, but for those that keep their display for over 5 years there could be benefit, but when I speak on my recommendation on 3 year plans its b/c I am referring to the average AVS enthusiasts/upgrader.

Chris

2-3 years? Wow, guess I am definitely not in that crowd - my wife would surely find better ways of spending the money ;)

2-3 years? Wow, guess I am definitely not in that crowd - my wife would surely find better ways of spending the money ;)

I'm in the same boat. However, I convince her that their are benefits to a newer display every year. However, that idea gets shot down quickly. :o

Chris

*TAG* for future read.


(I'm expecting my 5020FD on Tuesday and am looking into an extended warranty)

Congrads......

Hi! I bought a 52" Philips Display from the factory outlet store the week before Christmas. It ended up having a bad power supply, and Philips customer service had the set repaired at a local shop. I've had it back for a week now and I couldn't be happier with it.

I'd like to get a quote on an extended warranty for this set now that I know it's OK, and I understand that this thread is a good place to get a quote from ... is that correct?

Just to clarify, the set is a 52" Philips refurb bought from the outlet store on 12/16 and delivered on 12/22 (I think). It came with a 90 day warranty, which still has 50 or so days left. It has no problems after the repair.

Please PM me with a quote for a CPS or Mack warranty, please! If there's a better place to go, please let me know.

Thanks!

Hi! I bought a 52" Philips Display from the factory outlet store the week before Christmas. It ended up having a bad power supply, and Philips customer service had the set repaired at a local shop. I've had it back for a week now and I couldn't be happier with it.

I'd like to get a quote on an extended warranty for this set now that I know it's OK, and I understand that this thread is a good place to get a quote from ... is that correct?

Just to clarify, the set is a 52" Philips refurb bought from the outlet store on 12/16 and delivered on 12/22 (I think). It came with a 90 day warranty, which still has 50 or so days left. It has no problems after the repair.

Please PM me with a quote for a CPS or Mack warranty, please! If there's a better place to go, please let me know.

Thanks!

A warranty is applicable to your situation.

Chris

Hi! I bought a 52" Philips Display from the factory outlet store the week before Christmas. It ended up having a bad power supply, and Philips customer service had the set repaired at a local shop. I've had it back for a week now and I couldn't be happier with it.

Thanks!
Looks as if CPS is the only one that will offer a warranty on a new or refurbished item as long as 30 days of warranty is left. Mack Camera and Repair Master would not offer service.

Looks as if CPS is the only one that will offer a warranty on a new or refurbished item as long as 30 days of warranty is left. Mack Camera and Repair Master would not offer service.

;) :D

Chris

Looking to buy my first LCD today unless Best Buy has messed up my order again.

I am heading out the door now but will try to read through this thread later before I go get the tv. I apologize if these questions have been asked before.

SO, with CPS I have 30 days to decide but longer with Mack?

Is there a way I can check to see if they have a repair facility in my area? Or if they contract others, is there a way I can see a list of them?

If I buy a BB warranty at the time of purchase and decide to get my $ back within 30 days, does anyone know if BB allows that? I just want to have time to do my research and I'm in a pinch now.

And, do I get the warranty for the amount I paid for the TV or the retail price?


I was probably getting 3 yrs. Does that start after the manufacture 1 yr or do they overlap.

Again, sorry if these are repeat questions.

-You can buy the mack as long as 90 days is left on the original warranty. CPS only needs 30 days left to add a warranty.
-No matter where one lives, in home service will be done.
-The price you paid for the unit without an extras ( delivery, taxes, ect ect )
-3 years + manufacturers warranty.

Cleveland.....if somehow Pioneer fails to honor warranties(worst case scenario)...do either CPS or Mack allow for warranty coverage from date of purchase incase one would have an issue in the first 12 months?(non-elite)

That is a good question. Never had a manufacturer go out of business. ( I believe they would warranty the tv from the day the manufacturer went out of business. ) I know if a person had troubles while the extended warranty was in effect and there where no parts, a full replacement or check would be cut.

From what i understood, as long as Pioneer exists (doesnt have to sale plasma), law requires them to honor the warranty for 7 years. If they close the shop (chapter 11 etc) then nothing an be done.

When I started looking for EW, I was under impression that if EW company can not fix the TV, they will reimburse me the actual amount paid!
EW from CPS, Mack etc. does not reimburse actual amount paid but fair market value prevailing at that time. This is applicable only if they cant repair the product.

When I started looking for EW, I was under impression that if EW company can not fix the TV, they will reimburse me the actual amount paid!
EW from CPS, Mack etc. does not reimburse actual amount paid but fair market value prevailing at that time. This is applicable only if they cant repair the product.

Is that right? Not that I'm questioning you.

I just got home with my Samsung LCD and opted not to go with the BB warranty. I do have 30 days in case I change my mind. When I was there last week just looking at tv's I ran into a guy that bought a 42" LCD sometime last year and they couldn't repair whatever was wrong with it. They gave him the entire price he paid (less the extended warranty) and he picked out a new 52" and had $ left over.

Mack and CPS will cut a check for the value of a similar unit at that time. ( I just had a buddy get $1000 for his 5 year old Hitachi, very fair. His tv still works and it has a line running thru it. They allowed him to keep the TV too. )

Best Buy should do what was noted above. There warranties are 100% to 500% more in most cases. (Ouch :eek:)

From what i understood, as long as Pioneer exists (doesnt have to sale plasma), law requires them to honor the warranty for 7 years. If they close the shop (chapter 11 etc) then nothing an be done.


Ummm, no you understand wrong. If the product only has a 1 or 2 year warranty to begin with, how would there be a law that tells them that they have to honor the warranty on it for a even longer 7 years? There are a lot of people saying that there is a law that they would have to still stock replacement parts for 7 years, but so far no one has been able to prove that. And it certainly is not a provision of the Magnuson-Moss Warranty Act, that they would be required by law to stock any replacement parts for any set amount of time.

http://www.ftc.gov/bcp/edu/pubs/business/adv/bus01.shtm#Magnuson-Moss

Given that there are TVs out there in which replacement parts are not made available for current models (http://www.hdguru.com/?p=107), I doubt there's any particular law that would force Pioneer to make the parts available for any amount of time.

I agree. To also add that replacement parts will become very difficult to find as months and years past. Thus the solution to replace the display(s) at its current value only makes it the most logical and attractive decision and fair to consumer.

Chris

I agree. To also add that replacement parts will become very difficult to find as months and years past. Thus the solution to replace the display(s) at its current value only makes it the most logical and attractive decision and fair to consumer.

Chris

Very true. good post

I am planning on buying 5020fd from eastcoasttvs.com....the CS guy told me pioneer wont cover the warranty since they r not authorized sellers but if I buy a 3 year mack extended warranty, it will cover from the day i buy it.....is it true?

I am planning on buying 5020fd from eastcoasttvs.com....the CS guy told me pioneer wont cover the warranty since they r not authorized sellers but if I buy a 3 year mack extended warranty, it will cover from the day i buy it.....is it true?

Technically the manufacturers warranty is not valid, but there are laws in place that manufacturers must give a minimum 90 days warranty to protect the consumers. So when you buy the warranty from East Coast. your 3 year in home will start 90 days into the contract.

Technically the manufacturers warranty is not valid, but there are laws in place that manufacturers must give a minimum 90 days warranty to protect the consumers. So when you buy the warranty from East Coast. your 3 year in home will start 90 days into the contract.
Are those federal or state laws? Without the 90 day factory warranty, could you still get an extended warranty?

Pioneer has these restrictions in place for one purpose. To get customers to buy it from their retail stores at MSRP. As long as its a product manufactured for the USA the company must stand behind there products. These rules are in place under the
Consumer Protection Rights set by the Federal Trade Commission. If Pioneer would not honor the warranty in the first 90 days and a consumer took the necessary actions, Pioneer would lose. There are also State regulations as well but it is different in every state.

As far as the warranty question goes. Our product is an "extended" warranty so there needs to be a minimum of 90 days for the extension to kick in. Gray market products will not qualify because they are not intended for the US.

Makes sense to me Mack ;)

I have read thru these posts, but can't seem to find the answer. Just bought a Pio 111 Elite with 2 year mfg warranty. Have bought both Mack and CPS in the past and decided to extend with Mack.

Since this is warranteed for 2 years , what advantage do I have in purchasing now instead of waiting for 1 yr and 9 months, since I now understand Mack allows this. I understand prices will probably go up a bit,but probably not that much.

I was thinking that I might as well save the money to gather interest during this time. Other than the cost issue, is there any other reason not to wait?

Thank you

I have read thru these posts, but can't seem to find the answer. Just bought a Pio 111 Elite with 2 year mfg warranty. Have bought both Mack and CPS in the past and decided to extend with Mack.

Since this is warranteed for 2 years , what advantage do I have in purchasing now instead of waiting for 1 yr and 9 months, since I now understand Mack allows this. I understand prices will probably go up a bit,but probably not that much.

I was thinking that I might as well save the money to gather interest during this time. Other than the cost issue, is there any other reason not to wait?

Thank you

if you purchased it from an authorized pioneer dealer and have the full 2 year warranty then you are able to go ahead with that. If you purchase from someone online then there is only a 90 day manufacturers warranty and you need to purchase the warranty right away to get coverage.

I purchased from 6th ave which according to the Pioneer website is an authorized Elite dealer. Hopefully that is correct and I have the full 2 year
warranty. Does this sound right?

Since this is warranteed for 2 years , what advantage do I have in purchasing now instead of waiting for 1 yr and 9 months, since I now understand Mack allows this. I understand prices will probably go up a bit,but probably not that much.

I was thinking that I might as well save the money to gather interest during this time. Other than the cost issue, is there any other reason not to wait?



Well between now and 1 year and 9 months from now, there is also the chance that Mack could maybe decide for some reason to change back to their old policy where you must buy it within 30 days of the initial purchase of the TV. And if they did that, then you would not be able to buy a extended warranty for it at the later time either.

I guess that makes sense that they could change their policy, but you would think that they would give some notice or something. The problem is I have no idea how long I will keep the display . May move down south and would probably sell it before the move. Life is never a known situation, lots of things change over time.

What say you Mr. Mack on the chances of Mack going back to the 30 day requirement for warranty?

Thank you

I guess that makes sense that they could change their policy, but you would think that they would give some notice or something. The problem is I have no idea how long I will keep the display . May move down south and would probably sell it before the move. Life is never a known situation, lots of things change over time.

What say you Mr. Mack on the chances of Mack going back to the 30 day requirement for warranty?

Thank you

Wont happen. When we had those policies in place we were using escrows to insure the customers were able to make claims in the event we went out of business. Since June of 2008 we switched over to a insurance policy because there were some compliancy issues with certain states. And we will not be going back. Plus it is a big incentive to have more leeway then 30 from the purchase and we want to do more business

anyone know anything about amt warranty extended service plans?

How do these extended warranty programs work with the 1 year provided by American Express?

How do these extended warranty programs work with the 1 year provided by American Express?

EW coverage only extends terms after MANUFACTURER'S WARRANTY and not during or after the credit card terms.

The AMEX/MC/VISA/DISC extends terms up to 1 year of coverage similar to the manufacturer warranty coverage.

Chris

Technically the manufacturers warranty is not valid, but there are laws in place that manufacturers must give a minimum 90 days warranty to protect the consumers. So when you buy the warranty from East Coast. your 3 year in home will start 90 days into the contract.

I just wanted to confirm a few things that I'm still not 100% clear on. Sorry if this was already discussed. If it was, I apparently missed it or didn't understand it.

If I buy from a non-authorized dealer, do I definitely have a 90 day manufacturer's warranty?
Do you know if that can be confirmed in any way since some of them clearly state that there is no warranty if purchased from a non-authorized dealer?

Does Mack need a document of some kind from the manufacturer that indicates a 90 day warranty?

If I buy from an authorized dealer, the manufacturer's warranty is normally 1 year. Does the Mack warranty begin after the manufacturer's warranty ends in effect giving me a 4 year warranty or does it take affect on the date I purchased the TV?

I was asked to move this post (http://www.avsforum.com/avs-vb/showthread.php?p=16025494#post16025494) over here, so I am:

Originally Posted by mackcamera (http://www.avsforum.com/avs-vb/showthread.php?p=16025295#post16025295)
You can. You need to have the Invoice for the TV and the invoice of the warranty on file, and there needs to be a minimum of 90 days left on the manufacturers warranty

Ok thanks. Would I ask more questions about that here, or in a PM to you? If here, I'll go ahead and do it now since the info may help others.

1. Is there a limit on warranty requests? What if my TV dies, Mack has it replaced or repaired, and it dies again x months or a year later (and it's still in Mack warranty), would it still be repaired or replaced?

2. Does the user have a choice as to whether a product is repaired, or, replaced? If replaced, does the user have the option of choosing a new one, instead of a refurb?

3. Is a defective TV repaired on-site, in the home?

4. How exactly are repair requests handled when a TV fails? Does Mack handle everything?

5. How long does Mack guarantee that it will take the repair to take place? In other words, if I contact Mack "today", is it guaranteed that someone will be out the next business day?

6. Are both parts AND labor included for the duration of the Mack extended warranty?

Thanks. ;)

I was asked to move this post (http://www.avsforum.com/avs-vb/showthread.php?p=16025494#post16025494) over here, so I am:



Ok thanks. Would I ask more questions about that here, or in a PM to you? If here, I'll go ahead and do it now since the info may help others.

1. Is there a limit on warranty requests? What if my TV dies, Mack has it replaced or repaired, and it dies again x months or a year later (and it's still in Mack warranty), would it still be repaired or replaced?

2. Does the user have a choice as to whether a product is repaired, or, replaced? If replaced, does the user have the option of choosing a new one, instead of a refurb?

3. Is a defective TV repaired on-site, in the home?

4. How exactly are repair requests handled when a TV fails? Does Mack handle everything?

5. How long does Mack guarantee that it will take the repair to take place? In other words, if I contact Mack "today", is it guaranteed that someone will be out the next business day?

6. Are both parts AND labor included for the duration of the Mack extended warranty?

Thanks. ;)

I will answer here so others can find the information as well.

1. We have a lemon policy in place if it is repaired 3 times the 4th is a replacement.

2.If it is still in the first 3 times we will repair it unless the repair is B.E.R.(beyond economical repair) if we are replacing it we generally replace with new product.

3. If it is a problem that can be repaired in your home that is where we repair it. If its a more complicated issue(screen, etc.) It will be going to the repair shop but they will pick it up and return it once the repair is done.

4. We handle everything on the administration end, when its a TV warranty we will contract out the work to a local authorized service center.

5. No. Simply put we cant guarantee a turn around on TVs because we are having someone else do the work, also parts availability can be tough depending on the manufacturer. Some claims are finished in 2 days and some in 25 days. But the point of the warranty is there is no cost to you.

6. Yes this is a full parts and Labor IN HOME Warranty.

EW coverage only extends terms after MANUFACTURER'S WARRANTY and not during or after the credit card terms.

The AMEX/MC/VISA/DISC extends terms up to 1 year of coverage similar to the manufacturer warranty coverage.

Chris

So does this fall in the same guideline as Costco, in which Costco extends manufacture warranty to 2 years? Or do I have up unitl 1 year and 9 months to get the EW?

does mack offer a 5 year warranty on televisions?

went to their website and only saw 3 year warranties offered.

does mack offer a 5 year warranty on televisions?

went to their website and only saw 3 year warranties offered.

We do. However our 5 year is a Date of purchase warranty not extended. It is a new item The recently became available. You can contact Buybestplasma.com or clevelandplasma.com for pricing on our 5 year contracts. They are both forum sponsers.

So does this fall in the same guideline as Costco, in which Costco extends manufacture warranty to 2 years? Or do I have up unitl 1 year and 9 months to get the EW?

You will have up to 30 days for CPS or up to 9 months for Mack within the first year of Costco displays.

Chris

You will have up to 30 days for CPS or up to 9 months for Mack within the first year of Costco displays.

Chris

Thanks for the respond Chris, so if my purchase was back in Dec 26 then the only option I have is Mack?

Thanks for the respond Chris, so if my purchase was back in Dec 26 then the only option I have is Mack?

Not necessarily...

Chris

I will answer here so others can find the information as well.

1. We have a lemon policy in place if it is repaired 3 times the 4th is a replacement.

2.If it is still in the first 3 times we will repair it unless the repair is B.E.R.(beyond economical repair) if we are replacing it we generally replace with new product.

3. If it is a problem that can be repaired in your home that is where we repair it. If its a more complicated issue(screen, etc.) It will be going to the repair shop but they will pick it up and return it once the repair is done.

4. We handle everything on the administration end, when its a TV warranty we will contract out the work to a local authorized service center.

5. No. Simply put we cant guarantee a turn around on TVs because we are having someone else do the work, also parts availability can be tough depending on the manufacturer. Some claims are finished in 2 days and some in 25 days. But the point of the warranty is there is no cost to you.

6. Yes this is a full parts and Labor IN HOME Warranty.
Sorry for the delay, I got tied up in other threads. Thanks for the info.

Will a Mack warranty for a TV purchased from Costco take affect after the 2 year Costco "manufacturer's extended warranty" or would it take affect right away?

Will a Mack warranty for a TV purchased from Costco take affect after the 2 year Costco "manufacturer's extended warranty" or would it take affect right away?

Is it a manufacturers warranty card coming with the tv or a costco warranty?

Is it a manufacturers warranty card coming with the tv or a costco warranty?
I won't know that until the TV is delivered, probably next week. I assume it comes with a manufacturer's warranty card, since it's supposed to be in a factory sealed box, but Costco is not listed as an authorized dealer on the Pioneer website.

I won't know that until the TV is delivered, probably next week. I assume it comes with a manufacturer's warranty card, since it's supposed to be in a factory sealed box, but Costco is not listed as an authorized dealer on the Pioneer website.

bsavitz, I purchased my set from Costco and question regarding authorized dealer and manufacture warranty extention. What I was told and understand is, if the tv set has a problem to call Costco Concierge Services at 1-866-861-0450 for technical support and they will set-up for repairs.

bsavitz, I purchased my set from Costco and question regarding authorized dealer and manufacture warranty extention. What I was told and understand is, if the tv set has a problem to call Costco Concierge Services at 1-866-861-0450 for technical support and they will set-up for repairs.
Thanks. As I understand it, that's for the first 2 years, but am I able to purchase an extended warranty to go beyond that?

Thanks. As I understand it, that's for the first 2 years, but am I able to purchase an extended warranty to go beyond that?

Yes you can purchase a EW offer by CPS or Mack. But I'll let Mack answer the question. I'm not sure but I believe the EW will overlap the Costco warranty.

Yes you can purchase a EW offer by CPS or Mack. But I'll let Mack answer the question. I'm not sure but I believe the EW will overlap the Costco warranty.

If it is a pioneer 2 year warranty our 3 year extended will give you a total of 5 years. If its 1 year pioneer the 2nd year costco then our warranty will overlap the costco 2nd year giving you a total of 4 years

If it is a pioneer 2 year warranty our 3 year extended will give you a total of 5 years. If its 1 year pioneer the 2nd year costco then our warranty will overlap the costco 2nd year giving you a total of 4 years
thank you!

I bought a new 50" Panasonic Plasma 1-1/2 weeks ago so I am looking to get a 3 yr. extended warranty.
After reading most of the posts here I am interested in the Mack.
Is it my understanding that I can buy one through someone here?
If not could someone lead me in the right direction?

Also I saw allot of Mack warranties on e-bay. Any thoughts on these?

Thanks in advance, Mark.:)

I bought a new 50" Panasonic Plasma 1-1/2 weeks ago so I am looking to get a 3 yr. extended warranty.
After reading most of the posts here I am interested in the Mack.
Is it my understanding that I can buy one through someone here?
If not could someone lead me in the right direction?

Also I saw allot of Mack warranties on e-bay. Any thoughts on these?

Thanks in advance, Mark.:)

I would recommend you call Roman at buybestplasma.com or Chris from clevelandplasma.com as they are Forum sponsors.

Does an EW (from Mack or anyone) go up in price if you wait and don't buy until there's 3 months left on the original warranty? Or is it the same price?

Price can change at will. In fact policies can change too. At anytime a company can put in place new policies. For example, "from this point forward a warranty must be bought within 90 days of the purchase of any insured good". So if you were going to wait until month number 8 to buy, at that time you can no longer buy :eek:

At this point as long as there is 30 days left of coverage left of the original manufacturer a warranty can be bought from CPS, Mack must be bought within 90 days of a maunfacturers warranty expiring.

Price can change at will. In fact policies can change too. At anytime a company can put in place new policies. For example, "from this point forward a warranty must be bought within 90 days of the purchase of any insured good". So if you were going to wait until month number 8 to buy, at that time you can no longer buy :eek:
I realize all that. ;) But all I can do at this existing time, is ask.

At this point as long as there is 30 days left of coverage left of the original manufacturer a warranty can be bought from CPS, Mack must be bought within 90 days of a maunfacturers warranty expiring.
Ok thanks. I guess you are the "Chris at Cleveland Plasma". So (at this time), are the rates different from buying a EW now as compared to ~40 days until the end of a current warranty? It other words, is the EW price the same for newly acquired TV, and for a TV with ~2 months left on the original manufacturer's warranty? In still other words (to avoid any confusion), I have a TV "ABC" that has about 40 days left on the warranty. I have an identical TV "ABC" that's brand new. Will it cost the same to get an EW on each? Thanks.

And if you deal in CPS warranties, would you be kind enough to answer these?
http://www.avsforum.com/avs-vb/showthread.php?p=16025850#post16025850

Thanks Chris.

I see conflicting info on the site. Here (http://www.mackcam.com/servicecontracts/searchdeatail.php?id=41&c_id=17&w_id=56&row_id=102#) it mentions that the "service contract" needs to be purchased within 30 days of purchase of the equipment whereas here (http://www.mackcam.com/servicecontracts/full_view.php?id=18) it mentions that the "Warranty" may be purchased as long as there are 90 days remaining on the manufacturer warranty. Am I missing a key distinction between service contract and warranty here?

I see conflicting info on the site. Here (http://www.mackcam.com/servicecontracts/searchdeatail.php?id=41&c_id=17&w_id=56&row_id=102#) it mentions that the "service contract" needs to be purchased within 30 days of purchase of the equipment whereas here (http://www.mackcam.com/servicecontracts/full_view.php?id=18) it mentions that the "Warranty" may be purchased as long as there are 90 days remaining on the manufacturer warranty. Am I missing a key distinction between service contract and warranty here?

They just recently changed the policy so I would guess thats why its still showing that.

Thanks, but to clarify...how did they change it? :) To 30 days or to 90 days remaining of manufacturing warranty?

Thanks, but to clarify...how did they change it? :) To 30 days or to 90 days remaining of manufacturing warranty?

Hi neighbor, the current is 90 days remaining on the manufacturer warranty.

Thanks friend!

I purchased a 85U from BB about a month ago. I was thinking of a mack. What price do they go by. Is it what the current market value is or the price on the reciept.

I purchased a 85U from BB about a month ago. I was thinking of a mack. What price do they go by. Is it what the current market value is or the price on the reciept.

The price before tax.

The price before tax.

So even if I wait until there is 90 days left on the warenty I go by the price I paid before tax

So even if I wait until there is 90 days left on the warenty I go by the price I paid before tax

Correct, just make sure you keep your reciept (for proof).

Correct, just make sure you keep your reciept (for proof).

10-4 thanks alot