Chris? ;)

At this point as long as there is 30 days left of coverage left of the original manufacturer a warranty can be bought from CPS, Mack must be bought within 90 days of a maunfacturers warranty expiring.
Ok thanks. I guess you are the "Chris at Cleveland Plasma". So (at this time), are the rates different from buying a EW now as compared to ~40 days until the end of a current warranty? It other words, is the EW price the same for newly acquired TV, and for a TV with ~2 months left on the original manufacturer's warranty? In still other words (to avoid any confusion), I have a TV "ABC" that has about 40 days left on the warranty. I have an identical TV "ABC" that's brand new. Will it cost the same to get an EW on each? Thanks.

And if you deal in CPS warranties, would you be kind enough to answer these?
http://www.avsforum.com/avs-vb/showthread.php?p=16025850#post16025850

Thanks Chris.

The warranty price would be the same. However prices on warranties can change at anytime if the warranty companies raise them.

The warranty price would be the same. However prices on warranties can change at anytime if the warranty companies raise them.
Ok thanks. And what about this:

And if you deal in CPS warranties, would you be kind enough to answer these?
http://www.avsforum.com/avs-vb/showthread.php?p=16025850#post16025850

The warranty price would be the same. However prices on warranties can change at anytime if the warranty companies raise them.

99.9% of the time is usually on the retailers end. LOL! ;)

Chris

Looks like Mack covered that for you, CPS is the same.


1. Is there a limit on warranty requests? What if my TV dies, Mack has it replaced or repaired, and it dies again x months or a year later (and it's still in Mack warranty), would it still be repaired or replaced?

2. Does the user have a choice as to whether a product is repaired, or, replaced? If replaced, does the user have the option of choosing a new one, instead of a refurb?

3. Is a defective TV repaired on-site, in the home?

4. How exactly are repair requests handled when a TV fails? Does Mack handle everything?

5. How long does Mack guarantee that it will take the repair to take place? In other words, if I contact Mack "today", is it guaranteed that someone will be out the next business day?

6. Are both parts AND labor included for the duration of the Mack extended warranty?

Thanks. ;)



1. CPS has a lemon policy in place if it is repaired 3 times the 4th is a replacement.

2. If it is still in the first 3 times the unit will repaired, unless the repair is beyond repair. Then a replacment TV will be bought or a check cut.

3. If it is a problem that can be repaired in your home that is where CPS would repair it. If its a more complicated issue(screen, etc.) It will be going to the repair shop but they will pick it up and return it once the repair is done.

4. CPS will handle everything on the administration end, when its a TV warranty CPS will contract out the work to a local authorized service center.

5. No, simply put CPS cant guarantee a turn around on TVs because we are having someone else do the work, also parts availability can be tough depending on the manufacturer. Some claims are finished in 2 days and some in 25 days. But the point of the warranty is there is no cost to you.

6. Yes this is a full parts and Labor IN HOME Warranty.

mackcamera, I just got a 3 month extension on my first year warranty for registering the TV with Samsung. I also recently registered my mack warranty. My question is if the mack warranty starts after the first year or after the 15 months now?

Looks like Mack covered that for you, CPS is the same.
Ok I wasn't aware of that. ;) When you say CPS is the same, they both have the same policies, as in like the same company?


5. No, simply put CPS cant guarantee a turn around on TVs because we are having someone else do the work, also parts availability can be tough depending on the manufacturer. Some claims are finished in 2 days and some in 25 days. But the point of the warranty is there is no cost to you.
What I meant by that was not the turn-around, but how long does it take for someone to just show up to repair it? As long as 25 days for someone to just show up?
Thanks.

1-5 days usually for both companies.

mackcamera, I just got a 3 month extension on my first year warranty for registering the TV with Samsung.
Hmmm, I wonder if I can register my Pioneer at Samsung. :D

1-5 days usually for both companies.

If that was for #507 last paragraph, thanks. I edited the post so you may not have seen all of it.

mackcamera, I just got a 3 month extension on my first year warranty for registering the TV with Samsung. I also recently registered my mack warranty. My question is if the mack warranty starts after the first year or after the 15 months now?

AS long as you have documentation stating the 3 month extension, Our warranty will start after 15 months.

are warranties with either of these companies valid on tvs purchased in the US by Canadians and then imported into Canada? Will in home service still be available on big screens? i'm in a border city, so it IS possible to take the tv back over to michigan, but that would be a deterent.

thanks

You can do it either way with mack.

are warranties with either of these companies valid on tvs purchased in the US by Canadians and then imported into Canada? Will in home service still be available on big screens? i'm in a border city, so it IS possible to take the tv back over to michigan, but that would be a deterent.

thanks

Our TV warranties are IN home service Internationally.

Hello Mackcamera,

I hope my assumption is corret. I bought a plasma from an authorized pioneer dealer. It came with one year manufacturer warranty. Amex added one year warranty extension on it. Together with the plasma purchase, I bought a 3-year Mack EW. Then I get a total of 5 years of warranty coverage. Am I right? Thank you for your confirmation in advance.

Michaelmorio

Hello Mackcamera,

I hope my assumption is corret. I bought a plasma from an authorized pioneer dealer. It came with one year manufacturer warranty. Amex added one year warranty extension on it. Together with the plasma purchase, I bought a 3-year Mack EW. Then I get a total of 5 years of warranty coverage. Am I right? Thank you for your confirmation in advance.

Michaelmorio

if you read two or three pages back you'll find that you will get 4 years. the EW starts after the MANUFACTURERS warranty expires the AMEX warranty would run concurrently. i wonder who would be better to call during year two for easiest/best service...EW company or AMEX??

Our TV warranties are IN home service Internationally.


is the same true with CPS?

thanks

I will answer here so others can find the information as well.

1. We have a lemon policy in place if it is repaired 3 times the 4th is a replacement.

2.If it is still in the first 3 times we will repair it unless the repair is B.E.R.(beyond economical repair) if we are replacing it we generally replace with new product.

3. If it is a problem that can be repaired in your home that is where we repair it. If its a more complicated issue(screen, etc.) It will be going to the repair shop but they will pick it up and return it once the repair is done.

4. We handle everything on the administration end, when its a TV warranty we will contract out the work to a local authorized service center.

5. No. Simply put we cant guarantee a turn around on TVs because we are having someone else do the work, also parts availability can be tough depending on the manufacturer. Some claims are finished in 2 days and some in 25 days. But the point of the warranty is there is no cost to you.

6. Yes this is a full parts and Labor IN HOME Warranty.

I have a question with Pioneer stopping TV production..parts and authorized repair center(I would guess) will be hard to come buy

If my set dies or has a problem..I want a qualified person who will treat the TV with white gloves esp. if it needs to be removed from my home

I am guessing in 2yrs there will real parts related issues as Pioneer will unlikey produce screens, glass etc

So how will it work...do I get a refund on the purchase price, get an equivalent TV that I choose if the set is deemed unrepairable

I just see this as becoming a huge liability for the EWs out there and getting top-notch work done will be hard and then the "fight" begins to get a replacemnt set or $$

Lets say the part is $200 to replace on the Pioneer and becomes no longer available. Mack or CPS will end up cutting a check for a comparable unit.

Clevelandplasma I must ask why in the world did you sale a 58" 1080p Panasonic Plasma on ebay for $450 dollars, that might be the most retarded transaction I have ever seen......... used or not.........

Clevelandplasma I must ask why in the world did you sale a 58" 1080p Panasonic Plasma on ebay for $450 dollars, that might be the most retarded transaction I have ever seen......... used or not.........

I wouldnt have minded getting in on that deal

I am just to giving sometimes.

Mack or CPS will end up cutting a check for a comparable unit.

Is there a guideline for what constitutes a 'comparable unit'? I had a replacement plan on a SOTA cell phone at one time, and it broke, and the replacement was the mickey-mouse freebie phone - another time I had a laptop replaced at BB and they just picked one in the middle of the pack of the current offering (which was just fine).

Is there a guideline for what constitutes a 'comparable unit'? I had a replacement plan on a SOTA cell phone at one time, and it broke, and the replacement was the mickey-mouse freebie phone - another time I had a laptop replaced at BB and they just picked one in the middle of the pack of the current offering (which was just fine).

Usually similar or like display with similar features.

For example a Panasonic 50PX80U will result in a 50X1. Keep in mind, the 50PX80 will result in the overall current market value, which could be roughly $700 give or take after the first year. By year 3, you could be looking at roughly $500 in value, give or take. You could also have the option of upgrading to a 1080p (out of pocket) if you desire if that option is available to you.

Hopefully, that helps...

Chris

@mackcamera
I was looking up warranties on your website, and was a little confused with the T&C.
It says that there should be 90+ days remaining on the manuf. warranty, and also states that I should purchase the service contract within 30 days of the equipment being purchased. So which is accurate?
For ex - if I purchase a Sammy now (Apr 2009), should I purchase the Mack warranty by May '09, or by Jan '10?

URL to your T&C:
http://www.mackcam.com/servicecontracts/searchdeatail.php?id=41&c_id=17&w_id=56&row_id=101

Excerpts from the T&C
Summary of coverage
...
Must Have Manufacturer's Warranty of 90+ Days
...
Complete Terms and Conditions
...This service contract must be purchased within thirty (30) days of the date the equipment hereunder is purchased. You must register this warranty within thirty (30) days with Mack Camera by visiting us at our website www.mackcam.com or by calling us toll free at 1-800-252-MACK (6225) or 973-467-2291.

Thanks in advance!

@mackcamera
I was looking up warranties on your website, and was a little confused with the T&C.
It says that there should be 90+ days remaining on the manuf. warranty, and also states that I should purchase the service contract within 30 days of the equipment being purchased. So which is accurate?
For ex - if I purchase a Sammy now (Apr 2009), should I purchase the Mack warranty by May '09, or by Jan '10?

URL to your T&C:
http://www.mackcam.com/servicecontracts/searchdeatail.php?id=41&c_id=17&w_id=56&row_id=101

Excerpts from the T&C
Summary of coverage
...
Must Have Manufacturer's Warranty of 90+ Days
...
Complete Terms and Conditions
...This service contract must be purchased within thirty (30) days of the date the equipment hereunder is purchased. You must register this warranty within thirty (30) days with Mack Camera by visiting us at our website www.mackcam.com or by calling us toll free at 1-800-252-MACK (6225) or 973-467-2291.

Thanks in advance!
I believe it has been posted by Chris and Roman that you can purchase a Mack warranty anytime during the period that your TV is covered by your manufacturers warranty. The T&C states you must have had an original manufactures warranty of at least 90 days to begin with to be eligible to purchase a Mack warranty. Once you purchase the warranty from Mack and receive your paperwork from them you have 30 days to register your warranty either via mail or by using Mack's website. When you decide to buy is your choice, it doesn't really matter but having it gives you another option for help should you have an issue with your Samsung and not get a quick response from them. I bought a Mack warranty for my 5020 about a month ago from Roman (thank you) and received the paperwork last week from Mack. It took me about 5 minutes to register my TV - very easy. The only other thing you need to keep is the original receipt along with your certificate of coverage. I recommend Mack if you decide to go that route, much cheaper then the B&M options and in-home service as well. Sorry if you already knew some of what I said above.

I believe it has been posted by Chris and Roman that you can purchase a Mack warranty anytime during the period that your TV is covered by your manufacturers warranty. The T&C states you must have had an original manufactures warranty of at least 90 days to begin with to be eligible to purchase a Mack warranty. Once you purchase the warranty from Mack and receive your paperwork from them you have 30 days to register your warranty either via mail or by using Mack's website. When you decide to buy is your choice, it doesn't really matter but having it gives you another option for help should you have an issue with your Samsung and not get a quick response from them. I bought a Mack warranty for my 5020 about a month ago from Roman (thank you) and received the paperwork last week from Mack. It took me about 5 minutes to register my TV - very easy. The only other thing you need to keep is the original receipt along with your certificate of coverage. I recommend Mack if you decide to go that route, much cheaper then the B&M options and in-home service as well. Sorry if you already knew some of what I said above.

You got it right

@mackcamera
I was looking up warranties on your website, and was a little confused with the T&C.
It says that there should be 90+ days remaining on the manuf. warranty, and also states that I should purchase the service contract within 30 days of the equipment being purchased. So which is accurate?
For ex - if I purchase a Sammy now (Apr 2009), should I purchase the Mack warranty by May '09, or by Jan '10?

URL to your T&C:
http://www.mackcam.com/servicecontracts/searchdeatail.php?id=41&c_id=17&w_id=56&row_id=101

Excerpts from the T&C
Summary of coverage
...
Must Have Manufacturer's Warranty of 90+ Days
...
Complete Terms and Conditions
...This service contract must be purchased within thirty (30) days of the date the equipment hereunder is purchased. You must register this warranty within thirty (30) days with Mack Camera by visiting us at our website www.mackcam.com or by calling us toll free at 1-800-252-MACK (6225) or 973-467-2291.

Thanks in advance!

Hey,

tis has been addressed to me before. Our old policy pre june 2008 was the contract needs to be purchased within 30 days from the date of purchase of the TV. Our current policy now is as long as there is 90 days left on the manufacturers warranty you are able to purchase the warranty. the website is currently being worked on and that part has not been fully updated yet. sorry

got it. thanks all for the clarifications.

Hey,

tis has been addressed to me before. Our old policy pre june 2008 was the contract needs to be purchased within 30 days from the date of purchase of the TV. Our current policy now is as long as there is 90 days left on the manufacturers warranty you are able to purchase the warranty. the website is currently being worked on and that part has not been fully updated yet. sorrySo while your web master is lollygagging around for the past 10 months, how many potential customers do you think you lost because they thought it was too late to buy a Mack warranty? Does it really take 10 months to update the site?

So while your web master is lollygagging around for the past 10 months, how many potential customers do you think you lost because they thought it was too late to buy a Mack warranty? Does it really take 10 months to update the site?

Im on the same page as you. Lets just say were not too fond of our webmaster

if you read two or three pages back you'll find that you will get 4 years. the EW starts after the MANUFACTURERS warranty expires the AMEX warranty would run concurrently. i wonder who would be better to call during year two for easiest/best service...EW company or AMEX??

I just want to correct this as I have verified with American Express and have a copy of their extended warranty. American Express warranty does not run concurrently with your extended warranty after the first year expires. It will take effect after the extended warranty expires as long as the maximum manufacturer/extended warranty is no more than 5 years. In short you can get up to 6 years if you get the 4 years extended warranty.

He MACK are you guys authorized repair for Panasonic and is their a repair center close to me?? 43017??

He MACK are you guys authorized repair for Panasonic and is their a repair center close to me?? 43017??


Yes. The service center we would most likely contact is the same one Panasonic would use for you locally.
Thompson Electronics, 614-235-6985, Columbus, OH

they are authorized Panasonic repair

this question goes for both Mack and CPS, I just want to make sure there is someone in my area that you will both work with to repair my Pioneer in case something happens.
I thought I read that if there is not someone authorized to do repairs in my area I would have to ship the TV to you in order to get repaired, well....the last thing I want to do is have to ship a 140 lb HDTV back and forth, that just won't work so I want to make completely sure this won't be an issue.

Also, there are absolutely no upfront costs with either warrant service, correct? I ask because I had an EW for my Mitsubishi HDTV through Repair Master, and when the light engine had to be replaced on that TV these folks made me pay the repair shop upfront for the diagnosis and repair, I then had to fax the paid invoice back to them and they finally ended up cutting me a check 45 days later....that was complete BS and certainly something I do not want to experience again. :(

Thanks in advance for your feedback,

Bill

FWIW, I just bought a 3-year Mack warranty to go with my new 58" Panny Plasma.

It's a funny feeling...spending money on a product that you hope you don't ever need to use!

Thanks to all for the great responses and feedback in this thread.

Can anyone tell me if I am covered under Pioneer's warranty if I purchased my 111 from an Amazon merchant? The merchant itself is not an authorized online dealer but Amazon is. So does that include their merchants?

That is a good, but trick question as you will never know until warranty service is needed.

Can anyone tell me if I am covered under Pioneer's warranty if I purchased my 111 from an Amazon merchant? The merchant itself is not an authorized online dealer but Amazon is. So does that include their merchants?
Well in that case you did not really buy it from Amazon, you actually bought it from that merchant,

FWIW, I just bought a 3-year Mack warranty to go with my new 58" Panny Plasma.

It's a funny feeling...spending money on a product that you hope you don't ever need to use!
That's the way it is with all "insurance". ;) Or a home defense firearm. :D

Can anyone tell me if I am covered under Pioneer's warranty if I purchased my 111 from an Amazon merchant? The merchant itself is not an authorized online dealer but Amazon is. So does that include their merchants?
It doesn't have to be from an "authorized" dealer to be covered under the warranty. However, it has to be new and not from an individual. Many of those Amazon "merchants" as they call them, are not businesses plus the products are most times used. So you would have no warranty with those, unless CPS or Mack covers used products. Square Trade sells EW's for used products (and probably costs more than an EW for a new product).

But at any rate you should never get a used plasma TV. You have absolutely no idea what you'll end up with.

Thanks, but to clarify...how did they change it? http://www.*****************/trafficreport/img/3721/k08t1221bbuq/gdsmile.gif To 30 days or to 90 days remaining of manufacturing warranty?

They always had it to 90 days.. :rolleyes:

After doing a bunch of reading, it appears to me that CPS is NOT backed by any insurance company meaning that I must trust that 3 years from now CPS is still in business and has "set aside" enough of the warranty premiums to cover future fixing/replacing costs. CPS may be healthy today but Chrysler, Bear Stearns, and AIG all looked healthy 2 years ago.

I appars that Mack has some insurance backing but I can't find any specifics. Ideally, an EW provider would operate like a regulated insurance company in that they would be required to set aside reserves to cover future claims so that we could be assured that during the warranty period, Mack will be able to honor all warranty claims. If reserves are not established (I think that's the case with Mack) then there would be an unrelated insurance company who would be able to honor the claim if, in 4 years, Mack meets the unfortunate demise of other "too big to fail" companies.

I'd love some specifics on Mack and how I get piece of mind that my $200 EW payment will unequivocally be of value during the next 4 years should i need to file a claim.
Thanks

After doing a bunch of reading, it appears to me that CPS is NOT backed by any insurance company meaning that I must trust that 3 years from now CPS is still in business and has "set aside" enough of the warranty premiums to cover future fixing/replacing costs. CPS may be healthy today but Chrysler, Bear Stearns, and AIG all looked healthy 2 years ago.

I appars that Mack has some insurance backing but I can't find any specifics. Ideally, an EW provider would operate like a regulated insurance company in that they would be required to set aside reserves to cover future claims so that we could be assured that during the warranty period, Mack will be able to honor all warranty claims. If reserves are not established (I think that's the case with Mack) then there would be an unrelated insurance company who would be able to honor the claim if, in 4 years, Mack meets the unfortunate demise of other "too big to fail" companies.

I'd love some specifics on Mack and how I get piece of mind that my $200 EW payment will unequivocally be of value during the next 4 years should i need to file a claim.
Thanks

CPS is backed by McCusker & Company...

Read this:
http://www.avsforum.com/avs-vb/showthread.php?p=15339500#post15339500

This should help...

Mack and CPS prefer not to have this information shared. All I can say is that both are backed by insurance policies as well as escrow for the older policies.

Dealer FAQ's

* Are Service Contracts Underwritten?
Yes all the service contract programs at McCusker & Company are fully insured and backed by a licensed insurance company. (http://www.mccuskerco.com/faq)


Chris

CPS is backed by McCusker & Company...

Read this:
http://www.avsforum.com/avs-vb/showthread.php?p=15339500#post15339500

This should help...

Mack and CPS prefer not to have this information shared. All I can say is that both are backed by insurance policies as well as escrow for the older policies.

Dealer FAQ's

* Are Service Contracts Underwritten?
Yes all the service contract programs at McCusker & Company are fully insured and backed by a licensed insurance company. (http://www.mccuskerco.com/faq)
Chris
Thanks for that info Chris, that's good to know. ;)

It doesn't have to be from an "authorized" dealer to be covered under the warranty.

Yes it does for a Elite branded product. And actually according to Pioneer, it also applies to their non-Elite products as well.


http://www.pioneerelectronics.com/PUSA/FindStore


"Why buy from an Authorized Dealer?

Only products purchased from a Pioneer Authorized Dealer qualify for the manufacturer’s warranty. Additionally, any manufacturer’s rebates are only valid for purchases from an Authorized Pioneer Dealer."

http://www.pioneerelectronics.com/PUSA/FindStore/Unauthorized+Internet+Dealers

"Pioneer does NOT offer a manufacturer's limited warranty for products purchased from anyone who is not an authorized dealer and it does NOT offer rebates or other special opportunities for products purchased from anyone who is not an authorized dealer. Pioneer is not able to identify all persons and companies who claim to be authorized Pioneer dealers."

According to the Kuro threads, that's not the case. Unless Pioneer changed it recently. There were people that got theirs from a non-authorized place and still were able to get warranty work done. The difference between authorized and not authorized is (or was if they changed it), you can't return the TV back to the place of purchase if they are not authorized. Whereas if they are authorized, you can return it back to the place of purchase. But since that's at their website now, obviously something must have changed.

Yes it does for a Elite branded product. And actually according to Pioneer, it also applies to their non-Elite products as well.

http://www.pioneerelectronics.com/PUSA/FindStore

"Why buy from an Authorized Dealer?

Only products purchased from a Pioneer Authorized Dealer qualify for the manufacturer’s warranty. Additionally, any manufacturer’s rebates are only valid for purchases from an Authorized Pioneer Dealer."
http://www.pioneerelectronics.com/PUSA/FindStore/Unauthorized+Internet+Dealers

"Pioneer does NOT offer a manufacturer's limited warranty for products purchased from anyone who is not an authorized dealer and it does NOT offer rebates or other special opportunities for products purchased from anyone who is not an authorized dealer. Pioneer is not able to identify all persons and companies who claim to be authorized Pioneer dealers."

According to the Kuro threads, that's not the case. Unless Pioneer changed it recently. There were people that got theirs from a non-authorized place and still were able to get warranty work done. The difference between authorized and not authorized is (or was if they changed it), you can't return the TV back to the place of purchase if they are not authorized. Whereas if they are authorized, you can return it back to the place of purchase. But since that's at their website now, obviously something must have changed.

It has always been on their website, nothing has changed!


And authorzed or not, that has never had anything at all to do with return rights.

It has always been on their website, nothing has changed!

And authorzed or not, that has never had anything at all to do with return rights.
Like I said, "according to the Kuro threads". Apparently they were wrong.

I think consumer protection laws trump manufacturers' policies.

It doesn't have to be from an "authorized" dealer to be covered under the warranty. However, it has to be new and not from an individual. Many of those Amazon "merchants" as they call them, are not businesses plus the products are most times used. So you would have no warranty with those, unless CPS or Mack covers used products. Square Trade sells EW's for used products (and probably costs more than an EW for a new product).

But at any rate you should never get a used plasma TV. You have absolutely no idea what you'll end up with.

Thanks for the responses! The Amazon merchant was Crawfords Superstore and it's brand new. Looked great coming out of the box and I have no issues with it whatsoever. However, I am interested in protecting it with some kind of warranty especially if it's not under the manufacturer's warranty. If it was I probably would've just lived with that; now I've gotta look around.

Anyone have any thoughts on RepairMaster? CPS doesn't cover Hawaii and I have yet to hear back from Mack. RepairMaster covers but it's not in-home service which I'm a big fan of.

I think consumer protection laws trump manufacturers' policies.

As long as you don't mind spending time with coutless phone calls and getting the run around, or even worse, spending time in court to have them enforced.
Then yes, they may be enough...

Thanks for the responses! The Amazon merchant was Crawfords Superstore and it's brand new. Looked great coming out of the box and I have no issues with it whatsoever. However, I am interested in protecting it with some kind of warranty especially if it's not under the manufacturer's warranty. If it was I probably would've just lived with that; now I've gotta look around.

Anyone have any thoughts on RepairMaster? CPS doesn't cover Hawaii and I have yet to hear back from Mack. RepairMaster covers but it's not in-home service which I'm a big fan of.


Our warranty is In home and covers Hawaii

Thanks for the responses! The Amazon merchant was Crawfords Superstore and it's brand new. Looked great coming out of the box and I have no issues with it whatsoever. However, I am interested in protecting it with some kind of warranty especially if it's not under the manufacturer's warranty. If it was I probably would've just lived with that; now I've gotta look around.
See what JohnLA said above about the seller needing to be authorized. These TV's are becoming quite scarce, so one may have to end up getting one from someone that's not authorized. In that case, you'd definitely want an EW so you'd have a warranty.

Our warranty is In home and covers Hawaii

Worldwide last time I checked :)

Our warranty is In home and covers Hawaii

Worldwide last time I checked :)

Excellent! Thank you all for your help.

Worldwide last time I checked :)


It is worldwide:cool:

It is worldwide:cool:

Thanks to wide network of techs and agreements that Mack has setup. ;) It would be very difficult to have individual Mack franchise storefronts worldwide. :D

Chris

How much should I expect to pay for a 3 or 5 year extended warranty for a Pioneer PDP-6020FD?

How much should I expect to pay for a 3 or 5 year extended warranty for a Pioneer PDP-6020FD?
If you paid $2500 or less for it, about $140 for a 3yr CPS (http://www.mountavision.com/consumerpriorityservicewarranties.aspx).

how much will it cost to get a 3 and 5 yr warranty for an LCD TV bought on ebay for $1300 which is barely used and in like new condition ? Other than ebay receipt do I need to have any original receipt of the purchase? I am not sure if the seller has the original receipt, what should I do ?

Without the original receipt, there is no way to know what the starting and ending date of the factory warranty is. And if all you get is a receipt for only the ebay transaction, that is also not going to take the place of the original sales receipt for the original first purchaser of the set. So you may have some problems with getting a extended warranty, if you don't have access to the original purchase receipt.

how much will it cost to get a 3 and 5 yr warranty for an LCD TV bought on ebay for $1300 which is barely used and in like new condition ? Other than ebay receipt do I need to have any original receipt of the purchase? I am not sure if the seller has the original receipt, what should I do ?
I don't know if CPS or Mack will warranty anything used, you'll have to wait to hear from them. But I know Square Trade does. You have to go to their website (http://www.squaretrade.com/pages/) and go to the "Get a warranty quote" area then enter the Ebay ID #. There's always 20-35% off promos running, right now it's 35% off but it may have ended. You have to subscribe to their emails to get the promo codes.

I received my repaired camera yesterday. I just wanted to let you know that I am VERY pleased with their service. It was my stupid fault that the camera was damaged. Fortunately I had accidental breakage coverage with them. They handled the claim very professionally and very fast. I have nothing but great things to say about your company.



I realize you did not make much profit off of me this time but I plan to continue the protection in the future and be more careful in the future so you should eventually be glad I am a customer. I am also going to recommend your company to other people. I am a member of a camera club and I will also promote your company with the club.



I just wanted to let you know I am a happy customer.

I received my repaired camera yesterday. I just wanted to let you know that I am VERY pleased with their service. It was my stupid fault that the camera was damaged. Fortunately I had accidental breakage coverage with them. They handled the claim very professionally and very fast. I have nothing but great things to say about your company.



I realize you did not make much profit off of me this time but I plan to continue the protection in the future and be more careful in the future so you should eventually be glad I am a customer. I am also going to recommend your company to other people. I am a member of a camera club and I will also promote your company with the club.



I just wanted to let you know I am a happy customer.

CPS or Mack, which company?

CPS or Mack, which company?
I wondered the same thing, but then I saw CPS in his subject line.

I wondered the same thing, but then I saw CPS in his subject line.

OOps missed that. Sorry

Saw this post today ... any comments?

http://www.avsforum.com/avs-vb/showthread.php?t=1145439

"Pioneer does NOT offer a manufacturer's limited warranty for products purchased from anyone who is not an authorized dealer and it does NOT offer rebates or other special opportunities for products purchased from anyone who is not an authorized dealer. Pioneer is not able to identify all persons and companies who claim to be authorized Pioneer dealers."

That sentence there is kind of confusing, so do they pick and chose who their authorized dealer are?

"Pioneer does NOT offer a manufacturer's limited warranty for products purchased from anyone who is not an authorized dealer and it does NOT offer rebates or other special opportunities for products purchased from anyone who is not an authorized dealer. Pioneer is not able to identify all persons and companies who claim to be authorized Pioneer dealers."

That sentence there is kind of confusing, so do they pick and chose who their authorized dealer are?

THis has been discussed thousands of times and there are many conflicting opinions just ask your dealer and then ask yourself if you trust the dealer, the most important part is to check resellerratings on a company.

Saw this post today ... any comments?

http://www.avsforum.com/avs-vb/showthread.php?t=1145439

THings happen sometimes I have always seen then work issues out for clients. It also helps to buy from a dealer that can back you up as well if needed.

Saw this post today ... any comments?

http://www.avsforum.com/avs-vb/showthread.php?t=1145439All that red and black and bold text is almost impossible to see with my AVS blue color. I gave up after a few sentences :D

All that red and black and bold text is almost impossible to see with my AVS blue color. I gave up after a few sentences :D

Is that retro :) I thought I was the only one :D

THis has been discussed thousands of times and there are many conflicting opinions just ask your dealer and then ask yourself if you trust the dealer, the most important part is to check resellerratings on a company.

Thanks for the respond Roman but this is what I found on their website on Authorized Internet Stores (http://www.pioneerelectronics.com/PUSA/FindStore)and a list of Authorized Online Stores (http://www.pioneerelectronics.com/PUSA/FindStore/Buy+Pioneer+Products+on+the+Internet).

Repair master has been giving me the run around for over a year. I would avoid them.

Repair master has been giving me the run around for over a year. I would avoid them.

They have a service center. There are independent resellers, such as Gotham and many other companies that carry their products, but could could be much difficult to deal with. Working with Mack and CPS, which are smaller companies, its much easier to get an answer to your problem much faster.

Chris

STAY AWAY FROM CPS!!!

In my opinion you should stay away from CPS. I recently purchased a CPS extended warranty through one of their approved dealers. They sent me an e-mail and notified me that I was covered for three years.
When I started having problems with my television, they refused to honor their warranty. I have seen from other forums that their track record in fulfilling their warranties is terrible. I have not dealt with MACK, but I suggest going with the manufacturer's extended warranty. Panasonic, for example, offers one. It's more pricey, but well worth it.
As for CPS, I considered legal action, but I'd just vent through forums like this one.

STAY AWAY FROM CPS!!!

In my opinion you should stay away from CPS. I recently purchased a CPS extended warranty through one of their approved dealers. They sent me an e-mail and notified me that I was covered for three years.

When I started having problems with my television, they refused to honor their warranty. I have seen from other forums that their track record in fulfilling their warranties is terrible. I have not dealt with MACK, but I suggest going with the manufacturer's extended warranty. Panasonic, for example, offers one. It's more pricey, but well worth it.

As for CPS, I considered legal action, but I'd just vent through forums like this one.
Can you elaborate on this please? Why are the denying the warranty? And through whom did you purchase the EW? I just got two CPS warranties.
Thanks.

STAY AWAY FROM CPS!!!

In my opinion you should stay away from CPS. I recently purchased a CPS extended warranty through one of their approved dealers. They sent me an e-mail and notified me that I was covered for three years.
When I started having problems with my television, they refused to honor their warranty. I have seen from other forums that their track record in fulfilling their warranties is terrible. I have not dealt with MACK, but I suggest going with the manufacturer's extended warranty. Panasonic, for example, offers one. It's more pricey, but well worth it.
As for CPS, I considered legal action, but I'd just vent through forums like this one.

Yes please elaborate more on your situation...This helps the forum with understanding the core and root of the issue. A post bashing a company doesn't help if facts aren't supported. I am not defending Mack or CPS, but I would hate to see an incident become resolved with a few phones calls, rather than a negative post that may or may not influence many individuals. Again I am not hear to defend CPS at all. But I would love to hear your story. I call a spade a spade.

As a side note, I have seen warranties honored after 30, 60, and more than 90 days after purchased. It depends on who you talk to...

Chris

I purchased a plasma HDTV and an extended warranty for it through an online vendor (PRICE MAD) I registered the product and received an e-mail from CPS that I was covered for three years. When I tried to use the warranty, I was denied service because, according to CPS, the online vendor had essentially canceled the warranty. Basically, I was the victim of a scam. I paid for the warranty, thought I was covered, and then PRICE MAD pulled the rug from under me by canceling the warranty. What happened, did PRICE MAD GET A REFUND? Unheard of!!
I think CPS was part of the scam in two ways. First, by doing business with a dubious vendor. Their website (CPS) makes it sound like the vendors they deal with care about the customer. In my case, nothing could be further from the truth. Secondly, when the warranty was "canceled", CPS never, ever notified me. I found out when I tried to make a claim. Then it was too late. Now I am stuck with a defective unit and no warranty for it.

I purchased a plasma HDTV and an extended warranty for it through an online vendor (PRICE MAD) I registered the product and received an e-mail from CPS that I was covered for three years. When I tried to use the warranty, I was denied service because, according to CPS, the online vendor had essentially canceled the warranty. Basically, I was the victim of a scam. I paid for the warranty, thought I was covered, and then PRICE MAD pulled the rug from under me by canceling the warranty. What happened, did PRICE MAD GET A REFUND? Unheard of!!
I think CPS was part of the scam in two ways. First, by doing business with a dubious vendor. Their website (CPS) makes it sound like the vendors they deal with care about the customer. In my case, nothing could be further from the truth. Secondly, when the warranty was "canceled", CPS never, ever notified me. I found out when I tried to make a claim. Then it was too late. Now I am stuck with a defective unit and no warranty for it.

It now makes sense, much better clarification...

Thanks for your feedback...

Chris

I purchased a plasma HDTV and an extended warranty for it through an online vendor (PRICE MAD) I registered the product and received an e-mail from CPS that I was covered for three years. When I tried to use the warranty, I was denied service because, according to CPS, the online vendor had essentially canceled the warranty. Basically, I was the victim of a scam. I paid for the warranty, thought I was covered, and then PRICE MAD pulled the rug from under me by canceling the warranty. What happened, did PRICE MAD GET A REFUND? Unheard of!!
I think CPS was part of the scam in two ways. First, by doing business with a dubious vendor. Their website (CPS) makes it sound like the vendors they deal with care about the customer. In my case, nothing could be further from the truth. Secondly, when the warranty was "canceled", CPS never, ever notified me. I found out when I tried to make a claim. Then it was too late. Now I am stuck with a defective unit and no warranty for it.
That sounds like more of an issue with the vendor than CPS. I would have thought you probably would have received some notification from CPS, but the scamming party here seems to be the vendor if they kept your money. What was the vendor's explanation? Did you get a refund on the warranty? If not, your credit card company protects you from this.

That sounds like more of an issue with the vendor than CPS. I would have thought you probably would have received some notification from CPS, but the scamming party here seems to be the vendor if they kept your money. What was the vendor's explanation? Did you get a refund on the warranty? If not, your credit card company protects you from this.

Good point...This has alot to do with the retailer and not the vendor.

Chris

The vendor is gone. God knows how many people they scammed. Nevertheless, CPS, in my opinion, has an obligation to honor its warranty. They need to make sure that the vendors who sell their product are legit. Otherwise, I'd rather take my chances through the manufacturer's extended warranty plans, or brick and mortar establishments like BB. Besides, how does CPS allow a three-year warranty to be canceled? Do they, as a general practice, give refunds on extended warranty plans? I highly doubt it.
Of course, I have learned my lesson. I now make purchases for high-value items through reputable online vendors like Amazon. "Live and learn", a friend of mine used to say.

The vendor is gone. God knows how many people they scammed. Nevertheless, CPS, in my opinion, has an obligation to honor its warranty.
But they can't honor a warranty if it's been canceled. I'd be curious to know what CPS says about who canceled it, when, and why.


They need to make sure that the vendors who sell their product are legit.
Now that should be true, but they have no way to knowing who is going to go out of business or turn out to be a scammer.


Do they, as a general practice, give refunds on extended warranty plans? I highly doubt it.
I guess that would depend on how much time has elapsed after it was purchased. But.....

Besides, how does CPS allow a three-year warranty to be canceled?
I just logged in to check this and I don't see any way of canceling a warranty. Chris would know more about this than I.

So did you get a refund on the warranty? If not, then like I said your CC company should refund what you paid for it so you could at least recover that.

I did search for Price Mad and the first two results are complaints (http://www.scamclub.com/blog/2007/02/price-mad-will-make-you-mad.html and http://www.ripoffreport.com/reports/0/327/RipOff0327876.htm) and this page (http://www.epinions.com/pr-Online_Stores_Services-PriceMad_com/display_~reviews) is mostly bad reports.

"I just logged in to check this and I don't see any way of canceling a warranty. "

Exactly, how is a warranty canceled and the party that is affected the most by its cancellation (me) not notified?

"Chris would know more about this than I."


He's checking into it. By the way, I just joined this rather unique forum. You and Chris seem to be especially helpful/knowledgeable about these matters.

"I registered the product and received an e-mail from CPS that I was covered for three years."

Did you print out a copy of this email confirmation, if so that is proof.

I sure do. Still have it, but according to CPS, their e-mail is not worth the ink it's printed on. :(

What, does it have their letterhead on the email?

"I registered the product and received an e-mail from CPS that I was covered for three years."

Did you print out a copy of this email confirmation, if so that is proof.
That's only proof that he bought it, but doesn't help because someone canceled it.

I'm wondering who gets the refund when it's bought? If Jessie bought it, then I would think it's he that gets the refund upon cancellation. Unless Price Mad takes the money then they are ones that do the actual buying of the EW. FAWK, Price Mad may have used fraudulent funds to buy it, and that's why it was canceled. It doesn't make sense why they would cancel it unless they are the ones that get the refund. But at any rate, IMO he still should have been notified by CPS about this.

It sure does. This, however, does not seem to matter to CPS. They are sticking to their story that the warranty was canceled. Their e-mail, to them, is irrelevant. You may want to check on your warranty on a regular basis, just to make sure it hasn't mysteriously "canceled".

He's checking into it. By the way, I just joined this rather unique forum. You and Chris seem to be especially helpful/knowledgeable about these matters.
Yeah Chris if from whom I got mine (MountAVision exactly), he's the expert. ;) He's a great guy that patiently answered tons of my questions before I got mine.

^^ got to agree with you there Clint.

You may want to check on your warranty on a regular basis, just to make sure it hasn't mysteriously "canceled".
(You may want to use the Quote link to reply so we don't lose track of to whom you're replying. ;))

Please let us know what you find out about this, like why you were never notified, if their EW's can be canceled, and if so are we notified of that.

Well, Chris is indeed checking into it. Chris, you still there?

^^ got to agree with you there Clint.
I edited it to reflect more of my sentiments. :)

Well, Chris is indeed checking into it. Chris, you still there?
I would guess it may take him a few days to find out anything. ;)

I'll check into this forum tomorrow. For now, good night and thanks for everything.

I'll check into this forum tomorrow. For now, good night and thanks for everything.
I hope you at the least find some answers. I'd be spitting blood over this as well if that had happened to me.

What, does it have their letterhead on the email?
Hmm, I don't know if it matters, maybe they changed this, but the emails I got from CPS were in plain text, therefore no letterhead/logo. If they always send out plain text, given these circumstances, then that makes me wonder if the emails were ever actually from CPS.

Hmm, I don't know if it matters, maybe they changed this, but the emails I got from CPS were in plain text, therefore no letterhead/logo. If they always send out plain text, given these circumstances, then that makes me wonder if the emails were ever actually from CPS.

I would think at this time of age and with a company like CPS or any company would have everything on data files. Should be easy to pull up the info and find out what date it was cancel, what date it was refunded and to whom.

I just bought a DLP TV last week. I am looking into buying a CPS warranty for it. Few questions.

If I buy it through "mountavision" how does that work? Will they send me paperwork then I will register it through CPS site?

If I buy 3 year warranty, does coverage begin now, or after my year of Manufaturer warranty is up, giving me 4 years total?

Thanks.

I just bought a DLP TV last week. I am looking into buying a CPS warranty for it. Few questions.

If I buy it through "mountavision" how does that work? Will they send me paperwork then I will register it through CPS site?

If I buy 3 year warranty, does coverage begin now, or after my year of Manufaturer warranty is up, giving me 4 years total?

Thanks.
You'll get emails from both MAV and CPS. In the CPS email they'll send you a link, ID# and login then you go to their site to register the TV. There's no paperwork.

3yr EW from CPS amounts to 4yrs total including the manufacturer warranty.

I purchased a plasma HDTV and an extended warranty for it through an online vendor (PRICE MAD) I registered the product and received an e-mail from CPS that I was covered for three years. When I tried to use the warranty, I was denied service because, according to CPS, the online vendor had essentially canceled the warranty. Basically, I was the victim of a scam. I paid for the warranty, thought I was covered, and then PRICE MAD pulled the rug from under me by canceling the warranty. What happened, did PRICE MAD GET A REFUND? Unheard of!!
I think CPS was part of the scam in two ways. First, by doing business with a dubious vendor. Their website (CPS) makes it sound like the vendors they deal with care about the customer. In my case, nothing could be further from the truth. Secondly, when the warranty was "canceled", CPS never, ever notified me. I found out when I tried to make a claim. Then it was too late. Now I am stuck with a defective unit and no warranty for it.
Wow, never heard of this. The company you choose to do business with does not have very good reviews <<< Click Here >>> . (http://www.resellerratings.com/store/pricemad) As far as I know a person who buys these warranties and resells them can cancel the warranty for reasons such as: warranty card was lost, Person wanted a refund on there warranty, or person no longer has there unit.

When you call in again ask for Abe ;). At This point it is up to CPS to make a choice.

One other question. This goes for both MACK and CPS warranties. If my tv needs repair, will I have to pay for the repairs then be reimbursed by the company? I have heard some stories from different people, and I dont want to end up paying money I may not have, then waiting months for them to reimburse me by check.

Thanks.

I don't know if this has been mentioned already in this post but with the talk about Surge Protectors don't most of these manufactures recommend that you plug your TV directly into the socket and not use surge protectors?

Not sure what most of the TV manufacturers say about using surge protectors.
But there are quite a few power amplifier manufacturers that do not recommend using them.

Not sure what most of the TV manufacturers say about using surge protectors.
But there are quite a few power amplifier manufacturers that do not recommend using them.

Ok, I know I've read quite a few manuals that say to bypass surge protectors

Ok, I know I've read quite a few manuals that say to bypass surge protectors
Do you know why?

Not sure what most of the TV manufacturers say about using surge protectors.
But there are quite a few power amplifier manufacturers that do not recommend using them.
Ok, I know I've read quite a few manuals that say to bypass surge protectors
Apparently that's because they want your TV/whatever to get fried so you'll have to buy another one from them. :eek:

It's just plain dumb not to use one. Even IF an appliance is covered for lightening/surge damage, you'll still be without it for X weeks or months while you get the run-around and various other BS from the manufacturer or repair center, then have to get them to fix it X number of times because they can't do it right.

So which would you rather: replace a surge protector in a matter of seconds, or, have to replace your TV or get it repaired and weeks or months of headaches and stresses that come along with it? The choice seems simple.

A UPS is the best way to go because with it you not only get surge protection, but you also get protection from those transient rapid cyclic off/on/off/on per-second episodes that can fry a PS in anything. I've seen it happen too many times. They're simple prevention against a multitude of unfortunate events, both natural and man made.

I got fed up with having to depend on incompetent repair places and or getting jacked around by them or manufacturers, then have to end up many times wasting my time doing repairs myself. There's no point in having to do all that when it can be avoided in such a cheap and simple way.

I had to replace the batteries in the UPS I use on my PC yesterday, and wouldn't you know during this process the electricity starts snapping off and on repeatedly again. It liked to ruin my HD. I had numerous webpages and apps open, emails, etc. Not only did I lose all that, but I had to run chkdsk several times before it would boot ok again. I'm lucky it didn't ruin my PSU.

With TV's and amps, the risk is not exactly the same since with them you "only" run the risk of ruining their power supplies, or something in that path.

Apparently that's because they want your TV/whatever to get fried so you'll have to buy another one from them. :eek:

It's just plain dumb not to use one. Even IF an appliance is covered for lightening/surge damage, you'll still be without it for X weeks or months while you get the run-around and various other BS from the manufacturer or repair center, then have to get them to fix it X number of times because they can't do it right.

So which would you rather: replace a surge protector in a matter of seconds, or, have to replace your TV or get it repaired and weeks or months of headaches and stresses that come along with it? The choice seems simple.

A UPS is the best way to go because with it you not only get surge protection, but you also get protection from those transient rapid cyclic off/on/off/on per-second episodes that can fry a PS in anything. I've seen it happen too many times. They're simple prevention against a multitude of unfortunate events, both natural and man made.

I got fed up with having to depend on incompetent repair places and or getting jacked around by them or manufacturers, then have to end up many times wasting my time doing repairs myself. There's no point in having to do all that when it can be avoided in such a cheap and simple way.
Excuse me, Clint, but what does "UPS" stand for? How much can I expect to pay for a decent one. It sounds like a wise investment to make to protect electronic equipment.

I purchased a plasma HDTV and an extended warranty for it through an online vendor (PRICE MAD) I registered the product and received an e-mail from CPS that I was covered for three years. When I tried to use the warranty, I was denied service because, according to CPS, the online vendor had essentially canceled the warranty. Basically, I was the victim of a scam. I paid for the warranty, thought I was covered, and then PRICE MAD pulled the rug from under me by canceling the warranty. What happened, did PRICE MAD GET A REFUND? Unheard of!!

I think CPS was part of the scam in two ways. First, by doing business with a dubious vendor. Their website (CPS) makes it sound like the vendors they deal with care about the customer. In my case, nothing could be further from the truth. Secondly, when the warranty was "canceled", CPS never, ever notified me. I found out when I tried to make a claim. Then it was too late. Now I am stuck with a defective unit and no warranty for it.It sounds more like CPS was the one that got scammed by PriceMad, and they're trying to use that as an excuse to weasel out of covering your TV's repairs. This is between CPS and their scammy vendor, not you.

That Email you got from CPS is proof of your coverage, and unless they can provide proof that YOU canceled the warranty then i'd say legally they have to fulfill the terms of the warranty. There is no way that i'd let this slide - you should take this to small claims court. It would help if you can provide the original credit card statement where PriceMad billed you for the warranty, and then provide all your subsequent credit card statements that would prove that PriceMad did not credit your card back for the cost of the canceled warranty. Since a vendor has to credit back to the original card, you'll have proof that no such credit was issued. CPS will have the burden of proving that YOU canceled the warranty, which they don't have.

CPS, once served with the Small Claims Court summons, may not want to spend the money to send a representative or an attorney to your courthouse to fight the lawsuit. I'd also write letters to the Attorney General for your state and CPS's home state, the BBB, and Consumerist dot com etc.

There is no way i'd let CPS get out of this, i'd fight it tooth and nail. And i have to ask - what the heck were you thinking buying anything from PriceMad?? They have been well known scammers since they first went into business!!

Excuse me, Clint, but what does "UPS" stand for? How much can I expect to pay for a decent one. It sounds like a wise investment to make to protect electronic equipment.

uninterrupted power supply. I have one for my computers but it's old. The thing with these is they usually don't come with as many outlets as a surge protector and , conventional wisdom, says not to a surge protector into a UPS.

It sounds more like CPS was the one that got scammed by PriceMad, and they're trying to use that as an excuse to weasel out of covering your TV's repairs. This is between CPS and their scammy vendor, not you.

That Email you got from CPS is proof of your coverage, and unless they can provide proof that YOU canceled the warranty then i'd say legally they have to fulfill the terms of the warranty. There is no way that i'd let this slide - you should take this to small claims court. It would help if you can provide the original credit card statement where PriceMad billed you for the warranty, and then provide all your subsequent credit card statements that would prove that PriceMad did not credit your card back for the cost of the canceled warranty. Since a vendor has to credit back to the original card, you'll have proof that no such credit was issued. CPS will have the burden of proving that YOU canceled the warranty, which they don't have.

CPS, once served with the Small Claims Court summons, may not want to spend the money to send a representative or an attorney to your courthouse to fight the lawsuit. I'd also write letters to the Attorney General for your state and CPS's home state, the BBB, and Consumerist dot com etc.

There is no way i'd let CPS get out of this, i'd fight it tooth and nail. And i have to ask - what the heck were you thinking buying anything from PriceMad?? They have been well known scammers since they first went into business!!
At the time of the purchase PRICEMAD did not have a bad reputation. As they scammed more people, their reputation suffered. I guess I was one of the early victims of their scams. Now I am more cautious, especially when it comes to high-value purchases. As to CPS, thanks to Chris, I am currently "negotiating with them". I'll let you know how it turns out.

uninterrupted power supply. I have one for my computers but it's old. The thing with these is they usually don't come with as many outlets as a surge protector and , conventional wisdom, says not to a surge protector into a UPS.
Thanks. I'll look into purchasing one.

Excuse me, Clint, but what does "UPS" stand for? How much can I expect to pay for a decent one. It sounds like a wise investment to make to protect electronic equipment.
Someone else already answered what that stands for, but as for type the jury is still out on that. There's two basic types; pure sinewave and modified sinewave.

Some think a plasma TV would need a pure wave type, (which are more expensive but I believe less than 200 bucks), but it's generally believed that this depends on the type of PS the TV uses. If the TV has a switching PSU, usually the kind that can accept both 120V - 240V input, the TV should be fine with a modified wave. But more so I think it depends on the duration the UPS would be used. If you just want one to protect the TV against those rapid off/on events I described, or just so you can manually turn off your TV just after a power outage, modified would be ok. Right now I have a cheap modified wave type hooked up to my plasma TV because the UPS isn't to power the TV since I have a whole house generator which automatically cuts on after only 20 seconds of power loss, so the UPS would only be used a maximum of 20 secs. And it's only to protect the TV from those rapid off/on popping events.

But if you want a UPS to actually power the TV for extended periods of time to continue to watch it during a power failure, and if the TV is only single voltage, pure wave may be the way to go.

Either way you have to be sure the UPS' wattage rating is more than the TV consumes or it could damage the UPS. The "VA" rating on UPS units is NOT the amount of watts.

Apparently that's because they want your TV/whatever to get fried so you'll have to buy another one from them. :eek:


Yeah well, you're wrong on that!

Yeah well, you're wrong on that!
You're comment is of little help without elaboration.

You're comment is of little help without elaboration.
As opposed to you just blindly saying it's because they want you to buy something as a replacement, yeah right. Do some research, and you will find why some makers of amplifiers do not want you to use them. They have their reasons, and they are valid.

As opposed to you just blindly saying it's because they want you to buy something as a replacement, yeah right.
First off, I was being a bit facetious with that statement because I can't understand why any manufacturer would not want one to protect the equipment purchased from them, other than repeat purchases. But why not? Are they not in the business of making money, and more money from repeat purchases? Do they not lose money when they don't get repeat sales?


Do some research, and you will find why some makers of amplifiers do not want you to use them. They have their reasons, and they are valid.
So I take it you don't know? If you do, then how about simply telling everyone their reason so we'll all know and can end with speculation?

As opposed to you just blindly saying it's because they want you to buy something as a replacement, yeah right. Do some research, and you will find why some makers of amplifiers do not want you to use them. They have their reasons, and they are valid.
So what are their reasons?

I've always used APS surge protectors for all of my computers, TVs and stereo equipment. But I've been thinking about getting one of these. http://www.brickwall.com/
Actually, I'd probably buy one from Zerosurge since they are a little cheaper and they make the Brickwall products.

So what are their reasons?
The only thing I can think of is if it's a really cheap one with cheap MOV's, (or other clamping component), that may somehow "introduce noise into the device". But a decent PS should allow for that and correct. The AC input is immediately rectified by the device's PS (diodes or bridge), which means it's converted to DC so after a piece of hardware's PS, it's DC anyway.

I think I have decided on CPS, has anyone had much experience with them? Were claims handled well?

I guess I am gonna purchase one through mountavision if I go with CPS, do I need to get in touch with the mountavision guy here on the forum or just go to the site and do it?

Thanks.

The only thing I can think of is if it's a really cheap one with cheap MOV's, (or other clamping component), that may somehow "introduce noise into the device". But a decent PS should allow for that and correct. The AC input is immediately rectified by the device's PS (diodes or bridge), which means it's converted to DC so after a piece of hardware's PS, it's DC anyway.
Just ordered the APC AV H15 Home Theater 1500VA Power Filter and Power Conditioner . I hope it does the job. I got a hefty discount on it.

So I take it you don't know?

Well you take it wrong then, because I do know.

The only thing I can think of is if it's a really cheap one with cheap MOV's, (or other clamping component), that may somehow "introduce noise into the device".

Wrong, no that is not the reason. Do more research.....

Wrong, no that is not the reason. Do more research.....
Well you take it wrong then, because I do know.
As you love to say: "Yeah, right." You're a helpful one aren't you.

I guess I am gonna purchase one through mountavision if I go with CPS, do I need to get in touch with the mountavision guy here on the forum or just go to the site and do it?

Thanks.
I don't know if you have to contact him, but I would anyway. Chris is "Creemail", he's usually on this thread. If you don't hear from him you can send him a PM.

As you love to say: "Yeah, right." You're a helpful one aren't you.

Yes right! As I do know....

I'll give you a hint on a few brands who have said it in one way or another. And another hint, there is more than just one reason. It can be either one of two reasons, or even both depending upon the manufacturer.


Several amplifier manufacturers that make external power amplifiers have stated not to use them. And they have given their reasons why mostly in phone calls and emails, and in rare cases in their owners manuals. As far as I'm aware of, this is not something that any manufacturer of a receiver has ever said though. And one manufacturer, Earthquake Sound, has even told people that using one could even cause damage their Cinénova amps under certain conditions, and that they could even tell by inspecting it if that was the case, and that if it was they also would not cover repairing it under warranty. Emotiva is another brand, that on some occasions, has also told people a surge protector or a power conditioner is not recommended to be used. There are other amplifier manufacturers that have said it also.




You spend a ton of time on-line, so it should be easy for you to research it....

Frankly, I'm not interested. This isn't some elementary school classroom, and condescending attitudes are appreciated by no one (which you and some others unfortunately seem to have in abundance). This is not the thread for it anyway. I've been using surge suppressors since the mid 1970's on high end A/V equipment and I don't plan to stop anytime soon.

Another one added to the ignore list.

Yes right! As I do know....

I'll give you a hint on a few brands who have said it in one way or another. And another hint, there is more than just one reason. It can be either one of two reasons, or even both depending upon the manufacturer.


Several amplifier manufacturers that make external power amplifiers have stated not to use them. And they have given their reasons why mostly in phone calls and emails, and in rare cases in their owners manuals. As far as I'm aware of, this is not something that any manufacturer of a receiver has ever said though. And one manufacturer, Earthquake Sound, has even told people that using one could even cause damage their Cinénova amps under certain conditions, and that they could even tell by inspecting it if that was the case, and that if it was they also would not cover repairing it under warranty. Emotiva is another brand, that on some occasions, has also told people a surge protector or a power conditioner is not recommended to be used. There are other amplifier manufacturers that have said it also.




You spend a ton of time on-line, so it should be easy for you to research it....

Frankly, I'm not interested. This isn't some elementary school classroom, and condescending attitudes are appreciated by no one (which you and some others unfortunately seem to have in abundance). This is not the thread for it anyway. I've been using surge suppressors since the mid 1970's on high end A/V equipment and I don't plan to stop anytime soon.

Another one added to the ignore list.
I'm with you on this one, Clint. After all, this equipment costs thousands of dollars. Investing a couple of hundreds is just wise.

"Penny wise, pound foolish."

Hi everyone,
I have a question about the MACK warranty.

On Buydig.com I found a warranty for 3 years on TV's up to $1450 in-home service.
Catalog #: MKLCDGR1450 MFG Part #: 1083
Very good price on the warranty.

To the question at hand.
Do I need to purchase the warranty within 30 days or not?!
Because the BuyDig.com website states the following when looking up the 3 year MACK warranty (#1083)

"NOTE: When this warranty is not purchased together with the TV for which it is intended it will be valid only if purchased at least 90 days before the expiration of the original manufacturer's warranty (usually within 9 months of original purchase but in the case of a refurbished TV carrying only a 90-day warranty, purchase of TV and warranty must be made simultaneously)."

Now this statement makes me believe that I have 9 months to think about purchasing the warranty and as long as I purchase it within the first 9 months I would be covered.

Is this true?!

Am I to understand that a TV service contract from Mack is nontransferable? This is what the FAQ at Mack's website (http://www.mackcam.com/servicecontracts/faq.htm#12) insinuates. I have a TV to sale and I absolutely need this warranty to get a return on the TV.

I checked CPS for comparison and they make no distinction, claiming their service plans are 100% transferable.

Sigh.

Am I to understand that a TV service contract from Mack is nontransferable? This is what the FAQ at Mack's website insinuates. I have a TV to sale and I absolutely need this warranty to get a return on the TV."TRANSFERS DO NOT APPLY TO TELEVISION SETS" doesn't look like insinuation at all, it looks pretty cut and dry :(

That's what I gathered...I was just hoping against all hopes for a glimmer of good news.

Yes right! As I do know....

I'll give you a hint on a few brands who have said it in one way or another. And another hint, there is more than just one reason. It can be either one of two reasons, or even both depending upon the manufacturer.


Several amplifier manufacturers that make external power amplifiers have stated not to use them. And they have given their reasons why mostly in phone calls and emails, and in rare cases in their owners manuals. As far as I'm aware of, this is not something that any manufacturer of a receiver has ever said though. And one manufacturer, Earthquake Sound, has even told people that using one could even cause damage their Cinénova amps under certain conditions, and that they could even tell by inspecting it if that was the case, and that if it was they also would not cover repairing it under warranty. Emotiva is another brand, that on some occasions, has also told people a surge protector or a power conditioner is not recommended to be used. There are other amplifier manufacturers that have said it also.




You spend a ton of time on-line, so it should be easy for you to research it....

Oh goody a game...

I think I am going to start posting replies like Johnla. Everytime I see someone posting a question on this forum I am just going to respond "You should look it up. I could tell you but I wont. Let me give you a hint, and that hint is there is an answer to your question and people know it but they dont want to tell you. The answer is easily available, I know it myself. You should look it up." Then everyone will admire me for my cleverness.

Why does the mack cam website make me belive that I am going to have to ship my tv to NJ to get a repair done?

Oh goody a game...

I think I am going to start posting replies like Johnla. Everytime I see someone posting a question on this forum I am just going to respond "You should look it up. I could tell you but I wont. Let me give you a hint, and that hint is there is an answer to your question and people know it but they dont want to tell you. The answer is easily available, I know it myself. You should look it up." Then everyone will admire me for my cleverness.
Hee hee. That's one of the reasons he's on my ignore list. :rolleyes: :D

Why does the mack cam website make me belive that I am going to have to ship my tv to NJ to get a repair done?
In home service. If the panel can be fixed it is fixed. If the panel is shot, Mack for some reason has the unit shipped to themselfs for the last say. ( They pick up the freight charge )

Hee hee. That's one of the reasons he's on my ignore list.

And yet you laugh and replied to his post referring to me, so it seems you don't want to totally ignore me.

So, I've spent the last hour reading all 20-some pages of this thread and it's been extremely helpful, but I still wanted to get some clarification.

I buy a LCD TV (Brand New) from an Ebay store, can I still purchase EW? I'm assuming so, because the retailer was pushing hard to sell me his EW, which I believe is CPS. But his price for 3 yr EW was $299, which I thought was pretty high. My TV cost $2100.

My Panny 58" 850U is almost 9 months old. I narrowed my extended warranty company between Mack and DTV Express. Adorama has a great Mack price for my plasma. Adorama has a very good rating at resellerratings also. Mack had a B- on Better Business Bureau, DTV Express has an A rating. I think I may try DTV Express. Anyone else used DTV Express?

So, I've spent the last hour reading all 20-some pages of this thread and it's been extremely helpful, but I still wanted to get some clarification.

I buy a LCD TV (Brand New) from an Ebay store, can I still purchase EW? I'm assuming so, because the retailer was pushing hard to sell me his EW, which I believe is CPS. But his price for 3 yr EW was $299, which I thought was pretty high. My TV cost $2100.

I believe you should have no problem purchasing a EW, as long as it comes with a valid manufacturer warranty (> 90 days). Just make sure that you obtain a dated invoice from the seller, and be sure to purchase your EW within 30 days of the invoice date. Now I agree with you that $299 is too expensive for a 3 year, $2100 EW. I got a Mack 3-year EW for the same price, except it covers TVs up to $7500.

So, I've spent the last hour reading all 20-some pages of this thread and it's been extremely helpful, but I still wanted to get some clarification.

I buy a LCD TV (Brand New) from an Ebay store, can I still purchase EW? I'm assuming so, because the retailer was pushing hard to sell me his EW, which I believe is CPS. But his price for 3 yr EW was $299, which I thought was pretty high. My TV cost $2100.
Yeah that's WAY too expensive. The CPS 3 year EW for my Kuro NE was only $140 ($2500 and under).

I think I've decided to go with CPS. Any good suggestion on where to get the most competitive pricing? Thanks!

I believe you should have no problem purchasing a EW, as long as it comes with a valid manufacturer warranty (> 90 days). Just make sure that you obtain a dated invoice from the seller, and be sure to purchase your EW within 30 days of the invoice date. Now I agree with you that $299 is too expensive for a 3 year, $2100 EW. I got a Mack 3-year EW for the same price, except it covers TVs up to $7500.

Just an FYI...Mack no longer requires purchasing their warranty within the first 30 days of purchase. Starting this year, you have up until the last 90 days of the original purchase date to purchase a warranty.

I know this because I already have a Mack warranty on my Panny 50PZ85U and will purchase one for my Elite 111FD next year (when the money situatuation is a bit better ;) ). I contacted Mack and they were very gracious and helpful! :)

^^^ Correct

I think I've decided to go with CPS. Any good suggestion on where to get the most competitive pricing? Thanks!
Sure ;)

I am going to buy a Panasonic TC-P46G10 from Newegg. They offer an extended warranty but after reading all of these posts it is obvious to go with CPS or Mack.
Based out of the Atlanta area, which one is better? The TV is the 46" model and is $1279.
Also, do I have to buy the warranty within 90 days because it is an on line merchant?

Thanks

Does anyone know if you can you get a CPS warranty on monitors from Ebay?

^^^ Do they at least have a 30 day warranty? Are you buying from a company that can provide an invoice, and not from a person that can not?

^^^ Do they at least have a 30 day warranty?
Yes.

Are you buying from a company that can provide an invoice, and not from a person that can not?
The Ebay "invoice" is not enough? It's actually a company with a website, but all I got was the Ebay transaction/Item # email.
Thanks. ;)

This is a big misconception, e-bay is not a reseller of products. An E-Bay invoice means nothing :( That is why a invoice from the company is needed. When we sell on E-bay a invoice from us is e-mailed.

This is a big misconception, e-bay is not a reseller of products.
Yeah I knew that. ;)

An E-Bay invoice means nothing :( That is why a invoice from the company is needed. When we sell on E-bay a invoice from us is e-mailed.
So you're saying that if they would send me an invoice I could get a CPS warranty on it?

Reason I'm curious about this is Square Trade gives EW's on Ebay purchases, and I was wondering if CPS did.
Thanks.

I have a question about these EWs when it comes to some of these avr where the manufacture doesn't warranty the product unless bought from an authorized dealer.

I'm looking at buying a Pioneer Elite SC-05 but since the good deals are only from unauthorized dealers the Pioneer warranty is no good.

But now it looks like I couldn't even get a Mack warranty to cover it because it never had the manufacture's warranty in the first place.

Is there a fix for this?

This is a big misconception, e-bay is not a reseller of products.
Yeah I knew that. ;)

An E-Bay invoice means nothing :( That is why a invoice from the company is needed. When we sell on E-bay a invoice from us is e-mailed.
So you're saying that if they would send me an invoice I could get a CPS warranty on it?

Reason I'm curious about this is Square Trade gives EW's on Ebay purchases, and I was wondering if CPS did.
Thanks.

I have a question about these EWs when it comes to some of these avr where the manufacture doesn't warranty the product unless bought from an authorized dealer.

I'm looking at buying a Pioneer Elite SC-05 but since the good deals are only from unauthorized dealers the Pioneer warranty is no good.

But now it looks like I couldn't even get a Mack warranty to cover it because it never had the manufacture's warranty in the first place.

Is there a fix for this?
Pioneer will warranty the product in most cases as the warranty is regulated by the US government. Visit www.ftc.gov

Pioneer will warranty the product in most cases as the warranty is regulated by the US government. Visit www.ftc.gov

Is there anything definitive on this? Denon still proudly proclaims that they will screw you out of warranty coverage if you buy from someone they don't like:

http://www.usa.denon.com/Warranty.asp

What Denon has posted for authorized dealers, is really no different from what Pioneer has posted also.
Same pretty much goes for Onkyo/Integra, Yamaha and MANY other brands as well.

http://pioneerusa.com/PUSA/FindStore/Unauthorized+Internet+Dealers

Yes, according to the FTC they may have to honor a warranty even if you do buy from a unathorized source.
But it also may require you to fight for it and maybe even bring them to court in order to get it.

I purchased a Panasonic TC-P50S1 on 6/14/09 at Sears for $1199.00.
I have the register receipt from Sears.
Is this what is required to purchase an extended warranty from Mack or CPS?

Len in NC

yep....

We have went round and round on authorized dealers. The US goverment regulates warranties in the US. Right on the www.ftc.gov homepage the slogan "Protecting America's Consumers". Some companies would like to think they have say so over the US goverment, but they do not.

-If a person has a invoice with a date from a legitimate business, rolling invoice number, a US product, a unit that has a serial number that has not tampered with, and a unit that has not been tampered with by non-qualified repair center they will be good.

I'd like to buy an extended warranty for a tv. I bought it at Amazon as a gift for a friend; the seller was Sixth Ave. Electronics.

1. I have the confirmation email from Amazon and the invoice that came with the tv upon delivery. Will this suffice as a receipt?

2. The tv was purchased under my name. Will my friend be able to register the EW under her name, and be able to arrange for repairs herself should the need arise?

3. Somewhere in this thread there was mention about buying from Amazon resellers and how the manufacturers warranty may not be valid. Can anyone clarify this?

Thanks very much for any help on this.

Is there anything definitive on this? Denon still proudly proclaims that they will screw you out of warranty coverage if you buy from someone they don't like:

http://www.usa.denon.com/Warranty.asp

I believe Denon is more concern about serial number. That as long as the serial number is not scratched off, they would accept the AVR for repair regardless of what the website indicates.
But as Johnla posted below your, Quote: Yes, according to the FTC they may have to honor a warranty even if you do buy from a unathorized source.
But it also may require you to fight for it and maybe even bring them to court in order to get it.
And as Cleveland mention: If a person has a invoice with a date from a legitimate business, rolling invoice number, a US product, a unit that has a serial number that has not tampered with, and a unit that has not been tampered with by non-qualified repair center they will be good.

We have went round and round on authorized dealers. The US goverment regulates warranties in the US. Right on the www.ftc.gov homepage the slogan "Protecting America's Consumers". Some companies would like to think they have say so over the US goverment, but they do not.

-If a person has a invoice with a date from a legitimate business, rolling invoice number, a US product, a unit that has a serial number that has not tampered with, and a unit that has not been tampered with by non-qualified repair center they will be good.
So...do you recommend contacting FTC directly when Pioneer tells you to get screwed?

I called CPS twice and got unbelievable responses. I requested information about obtaining a warranty for a Samsung LCD tv.

1. The rep first directed me to google "extended warranty" and see what OTHER companies offer warranties. What?

2. Next I was told that I should be able to buy the warranty from the company I bought the tv from. Huh?

3. I then asked for an "authorized reseller" as per their website and after looking this up, the rep could not find one. Impressive! She said I should check eBay or Amazon. I said "You don't have a reseller in California?" and she repeated that maybe I should check eBay first for "better deals."

Simply mind-boggling.

Simply mind-boggling.

Agreed, maybe that call center rep was new on the job or something. As for me, I called Cleveland Plasma and got a Mack warranty for my Pioneer. Hope I never have to use it, but at least it's there.

I bought my V10 about 3 weeks ago, what is the deadline on obtaining a EW from Mack?

I bought my V10 about 3 weeks ago, what is the deadline on obtaining a EW from Mack?

You have up until the last 90 days of the original purchase date to purchase a warranty.

You have up until the last 90 days of the original purchase date to purchase a warranty.

Thanks!

Regarding the CPS and Mack individual extended warranties where they specify it covers a TV "under" some price, is that the price of the TV prior to sales tax, shipping and other charges? How is that confirmed when the warranty is ordered, a copy of a sales recept?

For example, with this warranty listed as: CPS 3-Year Television In-Home Under $1,500.00

So if I purchased a 46" plasma TV on sale for $1499.99 prior to sales tax, shipping, etc - would that particular warranty be qualified for that TV?

Sorry to quote such an old post but it relates in some way to my question. I am from Canada and considering buying a Mack warranty for my TV. I paid $1899.99 CDN for a 60" LG Plasma. The question I have is are the amounts for the Mack warranties in U.S. dollars?The Mack warranties listed that I am considering are 3 years for a TV under $1700 and 5 years for a TV under $1750. If these are US dollars and considering the exchange rate at the time then I should be covered for the TV I purchased-correct?

Agreed, maybe that call center rep was new on the job or something. As for me, I called Cleveland Plasma and got a Mack warranty for my Pioneer. Hope I never have to use it, but at least it's there.


Thanks stockshift. Yeah maybe I got unlucky with the reps. Still, how hard can it be to provide a number for a reseller in CA? Odd.

Cleveland Plasma, if you see this, could you provide a quote by PM or on the board? Please see post #664 for (possibly) extenuating circumstances. The tv is a Samsung LN40B550 purchased about a month ago. Thank you.

You have up until the last 90http://www.****************/img/i/P.jpg days of the original purchase date to purchase a warranty.

I never knew this that's actually quite a good idea although i'm sure some people may try to trick the system

Cleveland Plasma, if you see this, could you provide a quote by PM or on the board? Please see post #664 for (possibly) extenuating circumstances. The tv is a Samsung LN40B550 purchased about a month ago. Thank you.
PM me, yes you can buy a warranty but it will have to be with CPS in this case.

Do either company warrant receivers ?
I've got a dead refurbed Marantz receiver.
I'm thinking of pressing my luck and buying something similar from ac4l.com.
They are an authorized dealer with a 1 year warranty but use WarranTech.
Google search makes it sound more like WarandPeace.

I'm reading on this thread that Mack has changed their timeline on purchasing the warranty (up to 90 days from purchase of TV). However, their website still says 30 days. I'm at 31 days right now, so I don't want to purchase a warranty if it won't be any good.

This is the excerpt from their "Extended Service Contract - FAQ" section:

Can I get coverage if I purchase my product and contract from two different retailers?
Yes!! Mack Camera Worldwide Extended Service Contracts must be purchased within the first 30 days of the purchase of your equipment. If you should require service under your plan, you will be required to provide a dated proof of purchase for your equipment and the extended service contract plus your contract registration number. Please be sure to retain all copies for your records. Back to top.

I'm reading on this thread that Mack has changed their timeline on purchasing the warranty (up to 90 days from purchase of TV). However, their website still says 30 days. I'm at 31 days right now, so I don't want to purchase a warranty if it won't be any good.

This is the excerpt from their "Extended Service Contract - FAQ" section:

Can I get coverage if I purchase my product and contract from two different retailers?
Yes!! Mack Camera Worldwide Extended Service Contracts must be purchased within the first 30 days of the purchase of your equipment. If you should require service under your plan, you will be required to provide a dated proof of purchase for your equipment and the extended service contract plus your contract registration number. Please be sure to retain all copies for your records. Back to top.

Read post above #670
They have not updated the website.

I'm reading on this thread that Mack has changed their timeline on purchasing the warranty (up to 90 days from purchase of TV).
I'm all confused now. I thought that you could buy a Mack EW up to 90 days before the manufacturer's warranty expires.

Granted I've just power-read through all 23 pages of this thread, but did I miss something along the way?

I'm all confused now. I thought that you could buy a Mack EW up to 90 days before the manufacturer's warranty expires.

Granted I've just power-read through all 23 pages of this thread, but did I miss something along the way?

From Mackcamera himself, read this post (http://www.avsforum.com/avs-vb/showpost.php?p=16025295&postcount=93).

Does anyone have real world experience with CPS in terms of actual service?

I am on the verge of getting an EW and have been trying to research them. It is easy to find places that sell Mack, but much harder for CPS. Their website doesn't help. And it is troubling that their phone support is so bad. They say right in their FAQ that if you want to know where to buy their product to call this number, but when you do it is a total waste of time. I tried 6 times over two different days and go nowhere. I did get a person one time but they sounded completely baffled by the question "where can I purchase your extended warranty from" (honestly they sounded like the question "what time is it" or "what is your name would have baffled them too) and put me on hold then eventually I was hung up on. another time I waited on hold for 12 minutes then was transferred automatically to someone voice mail asking for my membership # and to leave a message. The rest of the times I waited on hold for 10 minutes then was automatically hung up on.

That doesn't inspire confidence. It makes me wonder if CPS is a legitimate company. By comparison, Mack's site clearly provides links to the places that sell their products, they provide the terms and conditions of their products online and when I called to ask a question (whether the price was based on what you paid or full MSRP -- they said what you paid, BTW) I got a person quickly who seemed to immediately know the answer.

That said, I have had mixed results with Mack with my camera warranties (yeah, I got the repairs, sort of, months later) and they are based in New Jersey (as am I) so odds are trying to cheat the customer is in their DNA and there are a lot of reviews online that seem to support this concern. It also bothers me that the don’t cover surge. Putting aside the actual risk of a surge itself, what I worry about is because they narrowly define their coverage as “manufacturer’s defects” it leaves them a catch-all excuse to try and deny coverage after they send someone out and make you foot the bill under the premise that whatever was found and replaced was due to some power issue or use and not a manufacturers defect. I had a home warranty company that used to play that game – ANY repair, no matter what, they disputed AFTER they sent the person out and they were standing in your house waiting for you to pay.

All this makes me second guess just paying twice as much to go with Best Buy. Their coverage seems much more comprehensive and the buzz about them seems way more positive with people getting brand new sets better than the ones they had to replace broken ones, something I have never heard of Mack doing… It just sucks to pay twice as much. The question is is paying half still a suckers play because you’re throwing your money away with Mack or CPS because they’ll never do jack for you and cause you nothing but stress if you try to make a claim…

Does anyone have real world experience with CPS in terms of actual service?

I am on the verge of getting an EW and have been trying to research them. It is easy to find places that sell Mack, but much harder for CPS. Their website doesn't help. And it is troubling that their phone support is so bad. They say right in their FAQ that if you want to know where to buy their product to call this number, but when you do it is a total waste of time. I tried 6 times over two different days and go nowhere. I did get a person one time but they sounded completely baffled by the question "where can I purchase your extended warranty from" (honestly they sounded like the question "what time is it" or "what is your name would have baffled them too) and put me on hold then eventually I was hung up on. another time I waited on hold for 12 minutes then was transferred automatically to someone voice mail asking for my membership # and to leave a message. The rest of the times I waited on hold for 10 minutes then was automatically hung up on.

That doesn't inspire confidence. It makes me wonder if CPS is a legitimate company. By comparison, Mack's site clearly provides links to the places that sell their products, they provide the terms and conditions of their products online and when I called to ask a question (whether the price was based on what you paid or full MSRP -- they said what you paid, BTW) I got a person quickly who seemed to immediately know the answer.

That said, I have had mixed results with Mack with my camera warranties (yeah, I got the repairs, sort of, months later) and they are based in New Jersey (as am I) so odds are trying to cheat the customer is in their DNA and there are a lot of reviews online that seem to support this concern. It also bothers me that the don’t cover surge. Putting aside the actual risk of a surge itself, what I worry about is because they narrowly define their coverage as “manufacturer’s defects” it leaves them a catch-all excuse to try and deny coverage after they send someone out and make you foot the bill under the premise that whatever was found and replaced was due to some power issue or use and not a manufacturers defect. I had a home warranty company that used to play that game – ANY repair, no matter what, they disputed AFTER they sent the person out and they were standing in your house waiting for you to pay.

All this makes me second guess just paying twice as much to go with Best Buy. Their coverage seems much more comprehensive and the buzz about them seems way more positive with people getting brand new sets better than the ones they had to replace broken ones, something I have never heard of Mack doing… It just sucks to pay twice as much. The question is is paying half still a suckers play because you’re throwing your money away with Mack or CPS because they’ll never do jack for you and cause you nothing but stress if you try to make a claim…

CPS Terms and Conditions on page 2 of thread:

http://www.avsforum.com/avs-vb/showpost.php?p=14063320&postcount=50

Thanks,
Chris

I'm all confused now. I thought that you could buy a Mack EW up to 90 days before the manufacturer's warranty expires.

Granted I've just power-read through all 23 pages of this thread, but did I miss something along the way?

Mack has issued policy for vendors that can be purchased within 9 months as well as CPS. The website may not be updated.

Chris

Citivas,

I understand in the past you had issues with the camera warranties, IN the past 2 years we have drastically changed our company around starting from the top. We completely revamped our service department as well as having an insurance company back our warranties. We have tried to focus on being more customer oriented as you can see by the avs membership as well as over 8 rating on reseller ratings. there are actually quite a few avs members that have had televisions replaced with brand new ones. There will always be people that will not be satisfied with our service no matter how hard we try to satisfy them. If you would like PM your email and I will send you our full terms and conditions you will see its not just a simple manufacturers extension.To address the surge issue. Any smart HT enthusiast will know to purchase a surge protector. Any legitimate surge product you buy will come with equipment failure coverage. Now if you go read BB terms and conditions the only way they will cover you is if the unit has a surge protector hooked up to it. If the tv is plugged directly in the wall then you will not be covered under there surge policy. Now tell me this? if your UPS will cover your equipment in the event of failure why should you pay more for a service that is double coverage?

Creemail,

That looks like CPS terms and conditions before they had insurance. They should have a new set of T&Cs

If they don't have good communication such as elementary level skills then I would avoid purchasing any EW. You should be able to make a claim online or make 1 call and voila someone is at your door like magic, they should also have 24 hour round the clock service. You shouldn't have to make 2 calls or go through any obstacles to get service. :D If you want a warranty follow these steps and if neither or any company complies, goodbye.

^^^ What insurance company does not fight in some way? In the end they make good but there is always red tape.

-Any and every insurance company tries to deny a claim behind close doors. When the red tape runs out they pay.

-Any and every insurance company has the same first step to try to not pay a claim. They check to see if your premiums are paid, you could be on time for 30 years, the time you need them you are 12 hours late, denied (period) :(

Citivas,

I understand in the past you had issues with the camera warranties, IN the past 2 years we have drastically changed our company around starting from the top. We completely revamped our service department as well as having an insurance company back our warranties. We have tried to focus on being more customer oriented as you can see by the avs membership as well as over 8 rating on reseller ratings. there are actually quite a few avs members that have had televisions replaced with brand new ones. There will always be people that will not be satisfied with our service no matter how hard we try to satisfy them. If you would like PM your email and I will send you our full terms and conditions you will see its not just a simple manufacturers extension.To address the surge issue. Any smart HT enthusiast will know to purchase a surge protector. Any legitimate surge product you buy will come with equipment failure coverage. Now if you go read BB terms and conditions the only way they will cover you is if the unit has a surge protector hooked up to it. If the tv is plugged directly in the wall then you will not be covered under there surge policy. Now tell me this? if your UPS will cover your equipment in the event of failure why should you pay more for a service that is double coverage?

Most surge protectors don't want to pay either. If you read the fine print, they cover surges only.
Brownouts, actual power outages are NOT covered.
What would Mac do in these instances ?

Thanks

LCD/Plasma screens are covered for manufacturer defect only.

This Contract Does Not Cover:

3.Damage or other equipment failure due to causes beyond Our control including, but not limited to,repairs necessary due to operator negligence, the failure to maintain the equipment according to the owner’s manual instructions, abuse, vandalism, theft, fire, flood, wind, freezing, power failure,inadequate power supply, unusual atmospheric conditions, acts of war, or acts of God unless otherwise stated in this agreement.

LCD/Plasma screens are covered for manufacturer defect only.

This Contract Does Not Cover:

3.Damage or other equipment failure due to causes beyond Our control including, but not limited to,repairs necessary due to operator negligence, the failure to maintain the equipment according to the owner’s manual instructions, abuse, vandalism, theft, fire, flood, wind, freezing, power failure,inadequate power supply, unusual atmospheric conditions, acts of war, or acts of God unless otherwise stated in this agreement.

Thanks

So, I just found this thread and am wondering if I made a mistake with my newly purchased CPS warranty. On the CPS warranty card it says that the item must be registered within 30 days to receive full coverage.

Does this mean that I need to register CPS plan w/in 30 days of purchasing the CPS plan, or register the item (LCD tv) w/in 30 days of purchasing the TV?:confused::confused:

Here are the details:

Purchased Samsung 46" LCD from Amazon: June 29th, 2009
Delivery of Samsung LCD: July 8th, 2009
Purchased CPS warranty online: July 9th, 2009
HUGE delay in delivery of warranty, warranty received: August 3d, 2009
Called CPS on August 4th, 2009 and eventually spoke to CSR (about 30 min on hold). I was told I could use delivery date of TV (July 8th) as date to put into he CPS warranty registration page. The CSR did not inspire confidence, but that is what I did.

I have documentation of the purchase (itemized Amazon receipt) and documentation of the delivery date (dated Pilot Freight receipt).

So did I sc*w myself by using the CPS warranty and not just returning it (as it was 30 days past the LCD purchase date) or did I scr*w myself for putting in the delivery date of the LCD, instead of the purchase date? Or did I just scr*w myself period for buying a CPS warranty?:(

Thanks,

B

Generally it's 30 days, and that's after you bought it. But if not much longer than 30 days have elapsed since you bought it, it's ok. They give you some grace time in there. Mine was about a week past 30 days and I was still able to get the CPS EW. Talk to Chris here ("Creemail"), he'll do you right. ;) (Sorry if there are other CPS sellers here, no offense intended. I just recommend Chris because he got it done for me, no complaints).

I was experiencing some breakup on the display of my nearly 3 year old Samsung HP-S5053 plasma so thought I'd better call up Mack and arrange to get it repaired. Since the set is 50" it would be unfeasible to have it shipped anywhere for repair hence my purchase of the Mack in-home repair warranty.

Mack refers you to the Samsung website to locate the nearest center. Here's the discussion I had in Samsung's chat:

Darlene: Let me know the Zip Code of your Area.

roxysol: 80503

Darlene: I found that, the nearest samsung service center is at 675 miles away from your Zip Code.

Darlene: Would you like me to provide the address of the Service center?

roxysol: :eek: There are dealers/repair in Boulder CO - what about them?

Darlene: roxysol, I found At & T Connectech which is 675 miles away, I am afraid there is no nearer than that one.

roxysol: I cannot believe that

Darlene: I am sorry for the inconvenience caused to you.

roxysol: I need in-home repair

Darlene: Sure, you can contact the below Service Center address and get a in-home Service option, or directly contact Boulder CO - and get a in-home Service option.

Darlene: At & T Connectech, 311 S. Akard St, Dallas, TX, 75202, Ph# 8775326022

--

AT&T Connectech had never heard of Mack and said they would not support any warranty work through them.
I contacted Mack about the lack of local service and the rep there said "Try Sears". I did but Sears doesn't know anything about them either.

I'm resigned to getting the set repaired locally and submitting the estimate to Mack for reimburse but I do not hold out much hope in getting anything from them. Their last option for repair is that it can be shipped back to Mack in NJ - not gonna be doing that.

If I do get satisfaction though, I'll update that here.

I was experiencing some breakup on the display of my nearly 3 year old Samsung HP-S5053 plasma so thought I'd better call up Mack and arrange to get it repaired. Since the set is 50" it would be unfeasible to have it shipped anywhere for repair hence my purchase of the Mack in-home repair warranty.

Mack refers you to the Samsung website to locate the nearest center. Here's the discussion I had in Samsung's chat:

Darlene: Let me know the Zip Code of your Area.

roxysol: 80503

Darlene: I found that, the nearest samsung service center is at 675 miles away from your Zip Code.

Darlene: Would you like me to provide the address of the Service center?

roxysol: :eek: There are dealers/repair in Boulder CO - what about them?

Darlene: roxysol, I found At & T Connectech which is 675 miles away, I am afraid there is no nearer than that one.

roxysol: I cannot believe that

Darlene: I am sorry for the inconvenience caused to you.

roxysol: I need in-home repair

Darlene: Sure, you can contact the below Service Center address and get a in-home Service option, or directly contact Boulder CO - and get a in-home Service option.

Darlene: At & T Connectech, 311 S. Akard St, Dallas, TX, 75202, Ph# 8775326022

--

AT&T Connectech had never heard of Mack and said they would not support any warranty work through them.
I contacted Mack about the lack of local service and the rep there said "Try Sears". I did but Sears doesn't know anything about them either.

I'm resigned to getting the set repaired locally and submitting the estimate to Mack for reimburse but I do not hold out much hope in getting anything from them. Their last option for repair is that it can be shipped back to Mack in NJ - not gonna be doing that.

If I do get satisfaction though, I'll update that here.In my area TV repair people don't exist. Sears will service any brand, that's about it for my area.

Good luck finding someone. With Mack, I believe you get the service and they approve payment (or reimbursement) from an estimate or repair bill. My VISA card extended warranty works the same way.

I just noticed this link on HD GURU and EngadgetHD concerning CPS (check the 16th paragraph into the article):

http://hdguru.com/extended-warranties-what-you-see-is-often-not-what-you-get-%CC%B6-an-hd-guru-investigative-report/460/


As an owner of two Kuro's with a CPS EW purchased within the past 3 months, I've started to Google all the info I can and plan on contacting the BBB with any info they have. I took Invision's word that CPS was a very reputable EW company - maybe they aren't (???????????)

Hopefully others contribute their thoughts and findings. If I find out CPS IS NOT a worthy operation, what are the chances of getting any refund from them ( with the help of my credit card company) ?

My Kuro's are fabulous, both of my previous Kuro's are still operating fine as well. I just hope the EW I purchased will come thru as advertised IF I ever need there service. Reading some of the Google info remarks tonight, I'm not feeling very good right now about what I'm reading from others about CPS. Maybe someone will convince me that I'm worrying too much.

CPS is backed by a seperate insurance company if they would fail. All extended warranties get some complaints, they are a insurance company. In the end it is hard to say who will fail and who will not. Even the big dogs out there are in deep troubles.....

From the BBB search results, CPS was found to have 24 complaints within the past 36 months, 22 of which were closed within the past 12 months. I'll research more on Tue.

http://www.bbb.org/new-york-city/business-reviews/electronic-equipment-and-supplies-dealers/consumer-priority-service-in-brooklyn-ny-94366/

I called CPS today and spoke with Ralph Craig. I questioned him with the scenario: what are the steps I take if my Kuro breaks down after the first yr of warranty has expired? First, to file a claim thru CPS & they verify that I am have outstanding contract member. Next a claims agent would arrange for a repair service to schedule an appointment at my home, they would classify the issue: to complete a repair in home or offer a compensation amount for a replacement for a unrepairable HDTV at current market value. Ralph mentioned that CPS has been around for 7 years with no complaints about in home repairs or compensation.

Ralph could not answer: Any authorized repair service center list for my area, saying these repair list are always changing OR how they determine the current market value of a HDTV that cannot be repaired, and the amount of compensation to be issued. Ralph did mention Service Life as a service repair broker they deal with, Google brought up nothing on them. (yes, I did verify onlie/phone of a Pioneer authorized electronics repair service center in my area, they have been in business for over 50yrs - they never heard of CPS or Mack. Most of the EW's that they have a history with are offered thru the big box retailers like BB and Wall Mart).

I called Invision next, no answer, I did not leave a message. I called Cleavland Plasma next to ask how the EW they offer work, I spoke with Ron Tody's. He was patient and helpful answering my questions, saying that the months he has been working he wasn't aware of any complaints about Mack EW or any problems. Ron pretty much explained the same procedure that Ralph did on how a customer would file a claim and what occurs after.


Since both of my CPS warranties will not kick in until 2010, I would assume I would have to contact the vendor I purchased them from (Invision) in order to request a refund. If I don't receive better answer's from Invision than I got from Ralph @ CPS, I may request a refund.

Of course any google answer on the subject of Consumer Priority Service & the BBB includes the negative reports. I still haven't heard or read a verified explanation from CPS on a claim procedure that would WORK TODAY. I take the blame for not investigating this topic before my purchase, hopefully Invision's will offer more info to my questions. If my concerns are not answered sufficiently, I plan on asking a refund.

I'll post any updates, other responses are welcomed of course.

Ralph could not answer: Any authorized repair service center list for my area, saying these repair list are always changing OR how they determine the current market value of a HDTV that cannot be repaired, and the amount of compensation to be issued. Ralph did mention Service Life as a service repair broker they deal with, Google brought up nothing on them. (yes, I did verify onlie/phone of a Pioneer authorized electronics repair service center in my area, they have been in business for over 50yrs - they never heard of CPS or Mack. Most of the EW's that they have a history with are offered thru the big box retailers like BB and Wall Mart).

Looks like CPS did not give very good answers. All extended warranties work the same. They insure devises and have nothing to do with fixing these devises. When service is needed they will grab your yellow pages at that time, find someone who is authorized to work on your set in your area, call them, tell them they are paying the bill, and the process starts for in home service. If the rep was wise he would have done a quick search in your area and gave a dealers name and advised it might change. If you have a complete loss it goes by the market value at that time, to speculate what your unit is worth a few years from now would be tough to do in the electronics market and I can see why he did not give an answer. ( For example most people would have advised that your house would be worth more than it is today, not the 40% off due to the dive housing took )

Looks like CPS did not give very good answers. All extended warranties work the same. They insure devises and have nothing to do with fixing these devises. When service is needed they will grab your yellow pages at that time, find someone who is authorized to work on your set in your area, call them, tell them they are paying the bill, and the process starts for in home service. If the rep was wise he would have done a quick search in your area and gave a dealers name and advised it might change. If you have a complete loss it goes by the market value at that time, to speculate what your unit is worth a few years from now would be tough to do in the electronics market and I can see why he did not give an answer. ( For example most people would have advised that your house would be worth more than it is today, not the 40% off due to the dive housing took )

thanks Chris........... From your explanation, I'll assume MOST buyers of EW's are happy with their choice of the extra piece of mind - and the companies (Mack & CPS) have a decent history of repairing HDTV's under the warranties issued. Of course any google search with the BBB + a particular EW co. attached will bring up the negative stories 99% of the time (?)

Ralph (of CPS) WAS NOT very thorough answering my concerns, hence my skepticism. Both of my Kuro's bought in 2009 have the one yr Pioneer warranty of course, purchased with my MasterCard, which includes another year of the manuf. warranty according to MY CARD agreement (verified today). That covers 2009 & 2010. The CPS EW purchased on both also covers 2010 plus the additional following two years.

I'll call Invision on WED (they were closed, in the middle of moving I believe) and hopefully Alex has a similar answer that Chris provided.


An odd twist to my concerns (?) - my first KRP arrived cracked, the replacement was perfect. The vendor never arranged for the first cracked display to be picked up. I guess I'll always have my KRP replacement parts in stock :rolleyes: - I'll just tuck it away in the basement.

Thanks again Chris, hopefully other EW buyers/shoppers learned from these postings.

tony9
The vendor never arranged for the first cracked display to be picked up. I guess I'll always have my KRP replacement parts in stock - I'll just tuck it away in the basement.

And thats what you call a in home service in one day. :D

Hey Chris & Chris,

I will be purchasing a Panasonic TC-P65S1 with a PS3. I would like to know how much for EW. Plus I have a Sony VPL-VW100 projector that i would like to have a light bulbs EW as well.


thanks ,

keith

Why not a squaretrade warranty?

I received a replacement bulb from Mack for my Sharp Z3000 projector. The bulb is an after market cheap Chinese bulb that is at least 30% less bright than the Sharp OEM. This bulb does not have a heat shield so there is a light leakage from the PJ. I am very disappointed. The bulb was shipped directly from an online vendor (PURELAND SUPLLY). I checked the website and I couldn't find any OEM bulb listed anywhere. When I bought the MAck warranty 2 years ago, I was told I could buy the bulb myself and submit the invoice for reimbursement. Mack has changed their policy and it is clear to me it is a cost cutting measure as the expense of the customer. I am not the first nor will be the last to receive this cheap Chinese bulbs. Beware of this fact when you purchase a Mack warranty.

You always have to watch out for what you've been told about a warranty .vs. what the warranty really says. Best Buy pulled the same sort of stunt on me where the salesmen said if anything goes wrong with my purchase, they'd just pay me the original cost AND a pro-rated portion of what I paid for the warranty and I could go spend the money however I wanted.

In reality, they tried real hard to swap a different device on me that was selling for $700 less and was a leased item and denied that their warranty coverage ever guaranteed a refund.

Hey Chris & Chris,

I will be purchasing a Panasonic TC-P65S1 with a PS3. I would like to know how much for EW. Plus I have a Sony VPL-VW100 projector that i would like to have a light bulbs EW as well.


thanks ,

keith

What BULB would they be warrantying in a plasma?

What BULB would they be warrantying in a plasma?

no.. it for my sony projector.

I received a replacement bulb from Mack for my Sharp Z3000 projector. The bulb is an after market cheap Chinese bulb that is at least 30% less bright than the Sharp OEM. This bulb does not have a heat shield so there is a light leakage from the PJ. I am very disappointed. The bulb was shipped directly from an online vendor (PURELAND SUPLLY). I checked the website and I couldn't find any OEM bulb listed anywhere. When I bought the MAck warranty 2 years ago, I was told I could buy the bulb myself and submit the invoice for reimbursement. Mack has changed their policy and it is clear to me it is a cost cutting measure as the expense of the customer. I am not the first nor will be the last to receive this cheap Chinese bulbs. Beware of this fact when you purchase a Mack warranty.

thanks, alex for the information....do you think CPS will go the reimbursement route?
Please enlighten us. Chris & Chris


keith

I'm also considering square trade warranty. they cover used and new products. Have anyone deal with this company before?


thanks,

I have posted a follow up on "The Official Bulb Warranty Thread? Good, Bad & the Fugly?" thread. Click on the link to go to my post.

http://www.avsforum.com/avs-vb/showthread.php?p=17410856#post17410856

I received a replacement bulb from Mack for my Sharp Z3000 projector. The bulb is an after market cheap Chinese bulb that is at least 30% less bright than the Sharp OEM. This bulb does not have a heat shield so there is a light leakage from the PJ. I am very disappointed. The bulb was shipped directly from an online vendor (PURELAND SUPLLY). I checked the website and I couldn't find any OEM bulb listed anywhere. When I bought the MAck warranty 2 years ago, I was told I could buy the bulb myself and submit the invoice for reimbursement. Mack has changed their policy and it is clear to me it is a cost cutting measure as the expense of the customer. I am not the first nor will be the last to receive this cheap Chinese bulbs. Beware of this fact when you purchase a Mack warranty.
How long ago did this happen? Did you contact your dealer who you bought the warranty thru? With there being no heat sheild you could have got the correct bulb. Not to mention the bulb being 30% less bright. The bulb should have been as least as good as the original.

Hello...

I just bought a Pioneer 50" Kuro and the "CPS 3 Year Warranty" was $190.

I thought I got an ok deal until I found the same CPS warranty online for
$75 at one online retailer and $104 at another. :( Here are the details:


CPS TV-3yr-1500 Highlights :
CPS 3 Year(s) Warranty - Television In-Home under $1500.00

Please Note: This Warranty must be registered within 30 days of purchasing your product.



Did I get scammed by the place I bought my Plasma from? :confused:
Is there this much markup on extended warranties?
Doesn't $75 and $104 for a CPS 3Year In-home seem too good to be true??

UPDATE:

I was pleasantly surprised when UPS dropped on an original OEM sharp lamp today. I haven't even shipped back the after market bulb yet since I didn't get a chance to stop over at Fedex. This lamp came complete with housing AND in a Sharp box vs. generic box with no labeling for the first lamp. Even though my experience with the first lamp was not pleasant, I am very happy with the final outcome. This is the level of service I expect from great companies and you delivered, Mack.

Thank you Dave, you came through when most needed. I will ship the other lamp back this coming Saturday.

So I have recently purchased a new Panny G10 and am interested in an extended warranty (probably Mack) but am wondering if I need to purchase one within a certain timeframe of buying the TV or can I wait a bit more to decide?

Thanks.

So I have recently purchased a new Panny G10 and am interested in an extended warranty (probably Mack) but am wondering if I need to purchase one within a certain timeframe of buying the TV or can I wait a bit more to decide?

Thanks.


There needs to be 90+ days remaining on the manufacturers warranty to be eligible for the Mack extended warranty. So assuming your panasonic came with a 1 year warranty you have 9 months from the date of purchase to decide.

Dave

There needs to be 90+ days remaining on the manufacturers warranty to be eligible for the Mack extended warranty. So assuming your panasonic came with a 1 year warranty you have 9 months from the date of purchase to decide.

Dave

Excellent. I just purchased a 54G10 for a little under $1450, all I would really need is the 3 Yr Plan Under $1450 In Home Service correct?

Thanks again.

^^^ Correct

thanks, alex for the information....do you think CPS will go the reimbursement route?
Please enlighten us. Chris & Chris
keith

Looks like Mack handled it. CPS will price shop to find the best solution as all EW companies will.

Hey Chris & Chris,

I will be purchasing a Panasonic TC-P65S1 with a PS3. I would like to know how much for EW. Plus I have a Sony VPL-VW100 projector that i would like to have a light bulbs EW as well.
thanks ,
keith
PM us or e-mail direct.

There needs to be 90+ days remaining on the manufacturers warranty to be eligible for the Mack extended warranty. So assuming your panasonic came with a 1 year warranty you have 9 months from the date of purchase to decide.

Dave

Hi Dave. I'm checking into buying one of your warranties for my Samsung DLP that I purchased in April. The Texas Tape Works site and other sites that sell your plans show your 3 and 5 year warranties starting when the Manufacturers warranty runs out. The information on your website states that for the 3 year, however the 5 shows to start at the date of purchase. Which is correct?

hello guys,

I'm not in the US and I'm still new in this forum.
I have a question. does mack or cps covered refurbished product?

I'm looking to buy refurb laptop from buy.com
http://www.buy.com/prod/asus-g51vx-rx05-laptop-intel-centrino-2-intel-core-2-duo-p7350-15-6/q/loc/101/212446723.html

Thanks in advance.

hello guys,

I'm not in the US and I'm still new in this forum.
I have a question. does mack or cps covered refurbished product?

I'm looking to buy refurb laptop from buy.com
http://www.buy.com/prod/asus-g51vx-rx05-laptop-intel-centrino-2-intel-core-2-duo-p7350-15-6/q/loc/101/212446723.html

Thanks in advance.
Until someone else from Mack or CPS replies with that info.....I don't know about them but FWIW Square Trade covers refurb's.

BTW, just simply paste a link into your post like http://www.buy.com/prod/asus-g51vx-rx05-laptop-intel-centrino-2-intel-core-2-duo-p7350-15-6/q/loc/101/212446723.html . If you wrap it in code it won't be clickable. ;)

So there is CPS or Mack representative at this forum? I search this thread but I only found CPS dealer (chris)

this forum think I'm spam so posting URL is not allowed for members below 3 post.

Thanks for your reply :)

So there is CPS or Mack representative at this forum? I search this thread but I only found CPS dealer (chris)

this forum think I'm spam so posting URL is not allowed for members below 3 post.

Thanks for your reply :)
After 5 posts you can post a link and there is a Mack rep that posts here. Like you noticed Chris only only a dealer but there is a Mack rep that does frequent this thread

I just check square trade and they do not cover international user. so only CPS and Mack left.

cheap price though :/

After 5 posts you can post a link and there is a Mack rep that posts here. Like you noticed Chris only only a dealer but there is a Mack rep that does frequent this thread

Chris from Cleveland Plasma sells both CPS and Mack.

Chris from Cleveland Plasma sells both CPS and Mack.
I wasnt refering to Chris from CP or else I would have specifically put that into my post. I know who sells what and who does what but thanks for trying to correct me

I wasnt refering to Chris from CP or else I would have specifically put that into my post. I know who sells what and who does what but thanks for trying to correct me

Geez, a bit touchy? I wasn't trying to correct anyone, just clarifying -- there's a difference. The OP (which wasn't you anyway) referenced a Chris and you mentioned he's a dealer. Chris from CP is a dealer of CPS, so it fits the criteriaSince there's apparently more than one Chris who's a dealer of CPS here, maybe we should start specifying which one we mean as not to risk offending anyone further...

Geez, a bit touchy? I wasn't trying to correct anyone, just clarifying -- there's a difference. The OP (which wasn't you anyway) referenced a Chris and you mentioned he's a dealer. Chris from CP is a dealer of CPS, so it fits the criteriaSince there's apparently more than one Chris who's a dealer of CPS here, maybe we should start specifying which one we mean as not to risk offending anyone further...
Yup a bit touchy as I would recommend Chris from CP and wouldnt recommend that other chris to wipe someones ass. And I would also recommend CP and Mack over CPS any day of the week.

Hi guys,

for international user which one is better, Mack or CPS? I read in this forum that CPS is quick and paperless and with Mack when you want to make claim you need to submit many form?

Thanks for any help.

Yup a bit touchy as I would recommend Chris from CP and wouldnt recommend that other chris to wipe someones ass. And I would also recommend CP and Mack over CPS any day of the week.
Could you clarify that please?

The surge issue is a waste. Just about any surge unit has a warranty for life for up to at least 10 grand. CPS covering a person against surge, when a surge unit is required is a sales gimic. In the end they are all good companies, i do not think there is a bad choice.

I know this is old and might have been addressed somewhere in the 100 pages... .. but I just started to read this post and I had to respond being it was from Cleveland Plasma... Was sort of shocked really.. :confused:

Would like to find anyone that has had a surge strike with a APC, Belkin etc and was able to recover from them!? Read the fine print. Not sure how many people sends in the registration cards on a surge protector w/ proof of purchase after they buy a surge. But to even start the horror processor of submitting a claim you better have. :mad:

I just bought a Samsung Plasma at my local Sears friends and family sale and want to get a Mack Warranty on it. I'm down in Salisbury Maryland and would appreciate where a good place I could get one from.

Thanks!

I just bought a Samsung Plasma at my local Sears friends and family sale and want to get a Mack Warranty on it. I'm down in Salisbury Maryland and would appreciate where a good place I could get one from.

Thanks!
I've gotten mine (CPS) from http://www.mountavision.com/extendedwarranties.aspx but they also have Mack.

Cool, thanks!

Cool, thanks!
Sure. ;)

I just bought a Samsung Plasma at my local Sears friends and family sale and want to get a Mack Warranty on it. I'm down in Salisbury Maryland and would appreciate where a good place I could get one from.

Thanks!


Pick up one from our forum sponsor Cleveland Plasma. Speak to Chris he is great!

I see a lot of comments about how the warranty doesn't start till the mfg ends but that doesn't jive with the terms on the Mack site:

The TV product registered below is guaranteed to operate properly according to manufacturer’s specifications for a period of 5 years starting from the date of purchase or we shall repair same to operate properly. So if you buy a 3/5 year you are really getting 2/4 years of coverage.

CPS seems to be hiding their terms for whatever reason. They have put a PDF of an fake error message on their site in place of their terms. That is not exactly confidence inspiring...

Repairmaster's site doesn't seem to be operational at the moment... though I guess at least it is a real error message and not a fabricated PDF of one.

Did I miss anybody? Are they all from date of purchase now? I am leaning towards Mack at this point since they seem upfront about their terms (no way I am going to buy a warranty without seeing the full terms ahead of time) and have a working website. I don't really care for the lack of surge coverage and the paper card thing (which seems to be an unnecessary step that is only there in the hopes people will lose it or forget to register it within 30 days and void their warranty) but if there isn't a better option out there...

EDIT: Well this is odd... the terms on the 3 year Mack warranty specify: "for a period of 3 additional years from the expiration of the manufacturer’s warranty." So the 5 year starts from the date or purchase but the 3 year starts from the expiration of the mfg warranty?

I see a lot of comments about how the warranty doesn't start till the mfg ends but that doesn't jive with the terms on the Mack site:

The TV product registered below is guaranteed to operate properly according to manufacturer’s specifications for a period of 5 years starting from the date of purchase or we shall repair same to operate properly. So if you buy a 3/5 year you are really getting 2/4 years of coverage.

CPS seems to be hiding their terms for whatever reason. They have put a PDF of an fake error message on their site in place of their terms. That is not exactly confidence inspiring...
I can't speak for Mac, I can only speak for CPS, and the CPS warranty starts after the manufacturer's warranty. So a 1yr TV warranty + 3yr CPS EW = 4yr warranty.

Im also looking at gettin an EW for my new Panasonic Plasma and the question I have is, does it matter what store or online vendor you purchase your warranty from? Is it the same warranty no matter what? Is there an advantage of one vendor over another?

Thanks for your help

Im also looking at gettin an EW for my new Panasonic Plasma and the question I have is, does it matter what store or online vendor you purchase your warranty from? Is it the same warranty no matter what? Is there an advantage of one vendor over another?

Thanks for your help
I would think they are the same since they are CPS. The prices can vary. I would think any differences would be with any "reputation" of the place selling them.

Edited

I just had a horrible experience with CPS also.
"Also"? Who else had one? I haven't ever (yet) had to mess with any claims, so I'm curious.

How much of an issue is it to try and get a warranty when your TV is out of the 30 day window?

How much of an issue is it to try and get a warranty when your TV is out of the 30 day window?

With the Mack warranty you can purchase the warranty as long as there is 90+ days remaining on the manufacturers warranty.

How much of an issue is it to try and get a warranty when your TV is out of the 30 day window?
If you mean CPS, mine was beyond 30 days and it was no problem. I think by about a week maybe. I think this might depend on the vendor selling the warranty. Not sure about that.

Can I ask. My manuf warranty on my Samsung 46 inch LCD expires on January 1/3/2010. Is it too late to get a MACK warranty on it?
Thanks
baseball6

I think you need to have at least 90 days left on the manufactures warranty. But you can connect them directly to make sure.

Mack warranty is to late to buy, CPS warranty can still be bought.

Is there anything on line that tells me what repair company CPS uses in my area??
Something that lists the repair people they use?

If you mean CPS, mine was beyond 30 days and it was no problem. I think by about a week maybe. I think this might depend on the vendor selling the warranty. Not sure about that.
d

I just had a horrible experience with CPS also. I sold a projector and needed to transfer the warranty. There are two warranties on the projector one for the bulb and one for the projector, and they want a $25 fee to transfer each one thats insane.

When I was deciding between MACK and CPS I asked this specific question because I knew I would be selling it and he said its no charge. Plus on their website and FAQ it says 100% transferable nowhere does it mention a fee. I spoke with Diane at CPS (ext:206) who was very rude, along with the Customer service person I spoke to first, both extremely rude.

Diane stated I should have known this cause its in the terms of service, well you only get the terms of service once you purchase the warranty not before so very misleading. As it is nowhere on their website and she said thats because they ran out of room??? are you kidding me.



I actually just spoke with Woody Kogan ext 212 from CPS Customer Service Manager today regarding my problem. He actually contacted me and was extremely kind and helpful. They were able to correct the whole situation and I am very happy. Never really had a company that was able to go out of there way and contact me back to make sure I was satisfied I will definitely be recommending there service after that phone call.