I am one of many people that purchased a Samsung TV and after just over a year the power supply went out. This is another whole story. I have a In-Home Extended Service Plan with CPS, Consumer Priority Service. I called them Monday November 23, 2009. The customer service person took my information to file a claim. I thought I asked all the right questions, this being my first claim with them. Not one time did this person ever tell me they needed the sales receipt and copy of my membership card. I received a email requesting this later that evening. Of course I sent it in and waited for a call or email telling me when a service person would be out to repair my POS Samsung. I called today 11-25-2009 and asked about the status of my claim. The person told me I would receive a email telling be the next step. NEXT STEP good grief....just call a repair service company and have them come out and fix my TV. So I get a email asking me for a credit card number. NO where and I mean no where does any of their paperwork or website mention about this STEP. Shame on this company to not disclose this anywhere in paperwork or on their website. They do mention on their homepage "Rapid Claim System" If this is rapid I would hate to see slow.

I talked to their Department Manger "Ralph" he gave me a lot of "I Don't Know" he didn't even have a phone number to call his supervisor. I wonder who he calls when he is sick or really needs help from him? All I received from him was "every one has to give us a credit card" I requested a refund on my policy and he didn't know who I needed to talk to or how I went about getting it. When I asked Ralph about why don't the CS person tell us on the first phone call they need the sales invoice and membership number, or anything about giving them a credit card number. His words were" they don't know all the steps it takes to make a claim" WHAT? I would think it might be helpful if they would know that. Bottom line, he was no help at all and he just had a lot of "I don't know" even when I asked the question is there someone else I can talk to that would know? NOPE he didn't know that either. Customer service was at a -9!

It's a shame that companies are allowed to not disclose all the steps to file a claim up front. So be careful if you decided you want to do any business with this company.

Just purchased a Panny online and doing some sifting of the info regarding EW plans.

I'm leaning toward a 5 year CPS over Mack for the following reasons:

- in-house repair
- normal wear & tear covered
- surge damage
(ok, they word the contract that any surge mgr warr will take over this coverage. but I suppose some sp's may not have any, or may be expired... then CPS would cover?).
- no shipping costs if any shipping is needed
- free yearly cleaning & checkup

====

This burb is interesting....

Limit of Liability
...
In the event that the total of all authorized repairs exceeds the purchase price paid for the Product as indicated on the sales invoice or CPS replaces the Product with another product of comparable features or CPS reimburses You monetarily for repairs or the purchase price of the Product, CPS will have satisfied all obligations under this Contract and have no further liability.
...

- So this means if I paid $2000 for my Panny, then CPS will only do work up to that amount, then cut off/cancel the contract?

- I assume the yearly cleaning and checkups noted above, would count toward this limit too?

Just purchased a Panny online and doing some sifting of the info regarding EW plans.

I'm leaning toward a 5 year CPS over Mack for the following reasons:

- in-house repair
- normal wear & tear covered
- surge damage
(ok, they word the contract that any surge mgr warr will take over this coverage. but I suppose some sp's may not have any, or may be expired... then CPS would cover?).
- no shipping costs if any shipping is needed
- free yearly cleaning & checkup

====

This burb is interesting....

Limit of Liability
...
In the event that the total of all authorized repairs exceeds the purchase price paid for the Product as indicated on the sales invoice or CPS replaces the Product with another product of comparable features or CPS reimburses You monetarily for repairs or the purchase price of the Product, CPS will have satisfied all obligations under this Contract and have no further liability.
...

- So this means if I paid $2000 for my Panny, then CPS will only do work up to that amount, then cut off/cancel the contract?

- I assume the yearly cleaning and checkups noted above, would count toward this limit too?


1. Mack is an in home warranty
2. again if your buying a reputable surge protector it will come with equipment failure coverage
3.Mack does not cover wear and tear but to date weve never had anyone call in for wear and tear, your not moving this item around like a camera so theres usually no wear and tear.
4. Unless they calibrate the TV for you I never heard of maintenance and yearly cleaning on a television set.


Now as far as the coverage works.

Mack will replace the set in the event of B.E.R.(beyond economical repair) with the replacement model or a model equivalent in technical specs to your TV, In the event you want to settle We would issue you a buyout of what the replacement model is selling for.

Hope that clarifies some things for you,

Dave

Thanks Mack,

I have had higher end (does such a thing really exist or is it only a figment of our wallet and deemed value?!) Sony Rear Projector TVs that required periodic refocus and lens cleaning, so yes, yearly maint can be a factor. Surprised you never heard of that with Mack being in business for 73 years and all ;)

I have read on this site that both Mack & CPS EWs start after the mfg runs out. However, looking on the Mack site, the 5 Yr TV Under $2500 warr says: Service Contract Starts From Date of Purchase, Manufacturer covers first year. Most logical people would probably assess this as 1yr mfg + 4yr remaining on the EW. Why else would the "Service Contract Starts From Date of Purchase"?

FYI, Amazon (or affiliate) seems to have a good deal on selling the Mack 5yr. Good savings there. Pretty heavy shipping though. LOL.

Regarding the cleaning and maintenance I was specifically referring to plasma,LCD , or LED TV's. Since only Mitsubishi manufacturers DLP there was a very slim chance that is what you were going to be purchasing.
Yes our 5 year is from the date of purchase. PM me and I should be able to set you up with an AVS Forum sponsor that can give you a good price on the warranty. with free shipping LOL

Dave

I have read on this site that both Mack & CPS EWs start after the mfg runs out. However, looking on the Mack site, the 5 Yr TV Under $2500 warr says: Service Contract Starts From Date of Purchase, Manufacturer covers first year. Most logical people would probably assess this as 1yr mfg + 4yr remaining on the EW. Why else would the "Service Contract Starts From Date of Purchase"?

FYI, Amazon (or affiliate) seems to have a good deal on selling the Mack 5yr. Good savings there. Pretty heavy shipping though. LOL.

I am also shopping for one. What I found is that the 3 year starts when the mfg runs out. The 5 year starts from the purchase date. So you are only getting an extra year with the 5 year over the 3 year, but the cost isn't that much more for an extra year so I am still leaning in that direction.

You can also buy it from Adorama directly with no shipping. They are the vendor that is selling them on Amazon (with $10 shipping there). Adorama is a legit camera place so I would have no problem ordering directly from them. I will probably order that from them when Mack sends me the terms and conditions. For full terms you have to email them.

I pretty much eliminated CPS from consideration because they have a PDF they made of a fake error message where their terms used to be. Seriously pathetic. Squaretrade has tons of great reviews on Amazon from people who have used them but they are limited to 3 year from purchase date, which is pretty short.

I've read this whole thread and my eyes are crossed!!

I'm taking delivery of a new Panasonic TC-P54S1 on Tuesday and am wanting to get an extended warranty. If it matters, I'm getting it from Sears

But, I live in the boonies. Zip code 62948

So which company would be best for home coverage in my area?

thanks
Lloyd

Does anyone know what happened to the MountAVision.com website? I've been trying to get there for several days now to get another a CPS EW. They are not answering their email, so I guess their email is also down. (I PM'd "creemail" so hopefully the email address he uses for AVS Forum is not the same).

Does anyone know where else I can get a CPS EW? My 30 days have run out by a couple of days.

Anyone?

Does anyone know what happened to the MountAVision.com website? I've been trying to get there for several days now to get another a CPS EW. They are not answering their email, so I guess their email is also down. (I PM'd "creemail" so hopefully the email address he uses for AVS Forum is not the same).

Does anyone know where else I can get a CPS EW? My 30 days have run out by a couple of days.

Anyone?


Not sure. But I can tell you where to pick up a Mack Warranty:)

Not sure. But I can tell you where to pick up a Mack Warranty:)
Thanks I may have to do that.

The brick and mortar shop (also online) I bought the Panny from matched the "5 yr" Mack price from Adorama (Amazon) w/o any shipping. At under a couple clams (trying to avoid posting a price here) it seems like a great deal and with the shakey economy and feedback about CPS, Mack seemed the better choice after researching CPS.

Just do a google search, it is not hard to find many places offering the CPS warranties.

The brick and mortar shop (also online) I bought the Panny from matched the "5 yr" Mack price from Adorama (Amazon) w/o any shipping. At under a couple clams (trying to avoid posting a price here) it seems like a great deal and with the shakey economy and feedback about CPS, Mack seemed the better choice after researching CPS.
From where did you get the warranty?

Do either of them offer post purchase warranties on av stuff? Looking at squaretrade but some recent bad comments has me concerned

Do either of them offer post purchase warranties on av stuff? Looking at squaretrade but some recent bad comments has me concernedI'm giving that a bump, I'd also like to know that.

If you haven't found somewhere to purchase your EW - CPS, we offer great pricing at TapeWorks Texas. You can google tapeworks texas and find information and pricing for CPS. Let me know if you have any questions.

Thanks,
Jamie
TapeWorks Texas, Inc.
Oh my, that's cheap! That's by far the best prices I've seen so far. I wish you would have said something before now because it looks like I'm already "commited" to another place (that costs even more than the first place from where I bought my first 2). :mad:

I'm sending you a PM.

Do either of them offer post purchase warranties on av stuff? Looking at squaretrade but some recent bad comments has me concerned


WE offer extended plans on all audio video equipment, and as long as there is 90 days remaining on your manufacturers warranty you are eligible to purchase a Mack Extended Warranty.

Dave

WE offer extended plans on all audio video equipment, and as long as there is 90 days remaining on your manufacturers warranty you are eligible to purchase a Mack Extended Warranty.

Dave
Dave do you have a website where I can see more info about these? You can PM me if you prefer. Thanks.

for the warranty to work does the item has to be bought in the us or can it be bought in any country and have a valid sales receipt?

I have a Samsung LN52A550. My factory warranty expires on 1/16/2010. Both Mac and Cps have a policy that an extended warranty must be purchased 90 days before the factory warranty ends. So I donot qualify for them. Does anybody know of any other companies that I can use to extend my warranty....

^^^^CPS is 30 days, but either way you are to late my friend. No options for 29 days or less:(
Dave do you have a website where I can see more info about these? You can PM me if you prefer. Thanks.

<<< Click Here >>> (http://www.mackcam.com/servicecontracts/index.htm)
for the warranty to work does the item has to be bought in the us or can it be bought in any country and have a valid sales receipt?
Does not matter where it was bought.
Do either of them offer post purchase warranties on av stuff?
CPS and Mack offer warranties on just about every electronic device.

Thanks for the link Chris. I don't see any prices. I guess I'm going to have to contact Dave, and I also see there's no EW for speakers. I need an EW for some wireless speakers, and a portable TV, both are <$100.

Mack and CPS do not sell to the public, you need to contact there dealers.

Mack and CPS do not sell to the public, you need to contact there dealers.

Yeah I knew that, but I thought MackCamera was a dealer.

Yeah I knew that, but I thought MackCamera was a dealer.


Nope I actually represent Mack Warranty. I am an employee .

Dave

Nope I actually represent Mack Warranty. I am an employee .

Dave
So do you know the cheapest dealers for Mack EW's?
Thanks.

From where did you get the warranty?

I purchased my Panny V10 and "5-Yr" Mack EW from 1StopCamera. They beat Adorama's price on the Mack by $1 and no shipping/handling fee.

I'm still waiting for the delivery of the Mack Certificate which apparently was suppose to be included in the V10's shipping-invoice packet, but wasn't. 1StopCamera said they are sending "another" (like they don't admit the 1st one was not included) certificate. Once I get this, my order will be complete.

The V10 shipping was a bit retarded. In spite all the assurances from both 1StopCamera and "DB Schenker" that they would call me to arrange a delivery, the driver showed up unannounced and didn't have a clue about calling first. Luckily I was home on the 1st attempt.

BTW, the Panny is working great even after being shipped in a great circle around the continent.

sent a PM to mackcamera, about extended warranty on a Panasonic G15.

Who is CPS ? anyone know ?

Who is CPS ? anyone know ?
I don't know what you mean exactly. What it stands for, or what do they do? http://www.cpscentral.com/

Hey all, first post. Been visiting a while though.
You folks help me decide on the G15 -

But as to EW - don't want to ask tooooo dumb a question, but I went to Mack and CPS sites and can't find anything about $$$

Even ended up registering w/CPS...........something you need to contact an individual dealer about?
Thanks, Mark

Yes they sell through authorized dealers and you need to contact them directly.

If anyone has any questions pertaining to the Mack extended warranty they can go here to get there questions answered.
http://www.avsforum.com/avs-vb/showt...highlight=mack (http://www.avsforum.com/avs-vb/showthread.php?t=1221697&highlight=mack)

If anyone has any questions pertaining to the Mack extended warranty they can go here to get there questions answered.
http://www.avsforum.com/avs-vb/showt...highlight=mack (http://www.avsforum.com/avs-vb/showthread.php?t=1221697&highlight=mack)But that's the LCD Forum. Whenever i read that forum i end up getting creeped out and feel dirty afterwards so i'm not going over there :D

1. There is too much conflicting information in the various warranty threads and Mack discussions. When asked, some people and vendors reply that the warranty starts the day that you buy the TV, meaning that a 3 year Mack warranty will actually only cover the two years after the manufacture's 1-year warranty expires. Yet Mack's website says your 3-year coverage kicks in AFTER the manufacturer's warranty expires. What is the real deal?

2. Mack's website is unclear - Mack and some vendors post that you can purchase their warranty on any TV that still has at least 90 days left on the manufacturer's warranty which essentially means you can wait up to 9 months before buying the Mack warranty, but Mack's website makes it sound like the TV must have at least a 90 day manufacture warranty, and that the Mack warranty must be purchased within 30 days of buying the TV. What is the real deal?


From warranty # 1083:

http://www.mackcam.com/servicecontracts/searchdeatail.php?id=41&c_id=17&w_id=56&row_id=98

# Manufacturer covers first year
# Must Have Manufacturer's Warranty of 90+ Days
# Separate Bulb Contract Available
# Local Service
# Transferable
# Service Contract Covers Manufacturer's Defects Only on Registered Equipment
# Service Contract Will Cover Only Manufacturer Defects on LCD Screens
# Complete Terms and Conditions


The TV product registered below is guaranteed to operate properly according to manufacturer’s specifications for a period of 3 additional years from the expiration of the manufacturer’s warranty or we shall repair same to operate properly. This service contract must be purchased within thirty (30) days of the date the equipment hereunder is purchased.

But that's the LCD Forum. Whenever i read that forum i end up getting creeped out and feel dirty afterwards so i'm not going over there :D

1. There is too much conflicting information in the various warranty threads and Mack discussions. When asked, some people and vendors reply that the warranty starts the day that you buy the TV, meaning that a 3 year Mack warranty will actually only cover the two years after the manufacture's 1-year warranty expires. Yet Mack's website says your 3-year coverage kicks in AFTER the manufacturer's warranty expires. What is the real deal?

2. Mack's website is unclear - Mack and some vendors post that you can purchase their warranty on any TV that still has at least 90 days left on the manufacturer's warranty which essentially means you can wait up to 9 months before buying the Mack warranty, but Mack's website makes it sound like the TV must have at least a 90 day manufacture warranty, and that the Mack warranty must be purchased within 30 days of buying the TV. What is the real deal?


From warranty # 1083:

http://www.mackcam.com/servicecontracts/searchdeatail.php?id=41&c_id=17&w_id=56&row_id=98

# Manufacturer covers first year
# Must Have Manufacturer's Warranty of 90+ Days
# Separate Bulb Contract Available
# Local Service
# Transferable
# Service Contract Covers Manufacturer's Defects Only on Registered Equipment
# Service Contract Will Cover Only Manufacturer Defects on LCD Screens
# Complete Terms and Conditions


The TV product registered below is guaranteed to operate properly according to manufacturer’s specifications for a period of 3 additional years from the expiration of the manufacturer’s warranty or we shall repair same to operate properly. This service contract must be purchased within thirty (30) days of the date the equipment hereunder is purchased.

Another major conflicting information on their site is the transferability. The summary above clearly states it's transferable. But when you read the fine prints in the link provided, it says it is NOT transferable. I've asked about this in couple threads that I believe are frequented by either Mack or one of their retail vendors and did not get an answer. Therefore I've come to a conclusion that Mack does not want the contract terms to clear on purpose. Your post reaffirms my opinion. If anyone can recommend an extended warranty that is clearly transferable, please let me know. TIA.

It states on my warranty certificate that it is NOT transferable. I was bummed when I found this out as I thought it was.

Another major conflicting information on their site is the transferability. The summary above clearly states it's transferable. But when you read the fine prints in the link provided, it says it is NOT transferable. I've asked about this in couple threads that I believe are frequented by either Mack or one of their retail vendors and did not get an answer. Therefore I've come to a conclusion that Mack does not want the contract terms to clear on purpose. Your post reaffirms my opinion. If anyone can recommend an extended warranty that is clearly transferable, please let me know. TIA.
mmoh00,

I answered this question for you in the other forum on 2-12 . Its post #25 in the link below.


http://www.avsforum.com/avs-vb/showthread.php?t=1221697&highlight=mack

Question about CPS Warranty info (I tried to call them but they are closed).

I just got word from Pioneer that my KRP-500M is being replaced under warranty.

Am I going to have a problem switching my CPS Warranty over to the new unit?

Question about CPS Warranty info (I tried to call them but they are closed).

I just got word from Pioneer that my KRP-500M is being replaced under warranty.

Am I going to have a problem switching my CPS Warranty over to the new unit?
I'm giving that a bump because it's a good question. I think, THINK, I asked that when I got my CPS EW and I was told that the new unit would be covered. Again, I THINK, if I remember correctly. But a CPS dealer here needs to answer that for sure.

I'm giving that a bump because it's a good question. I think, THINK, I asked that when I got my CPS EW and I was told that the new unit would be covered. Again, I THINK, if I remember correctly. But a CPS dealer here needs to answer that for sure.

Thanks for the bump.

It makes sense that the warranty would be valid on the new unit, but you never know with warranty companies.

As you stated, I'd like to hear from a CPS dealer on the board. :)

If not, then Pioneer has some making up to do.

Thanks for the bump.

It makes sense that the warranty would be valid on the new unit, but you never know with warranty companies.

As you stated, I'd like to hear from a CPS dealer on the board. :)

If not, then Pioneer has some making up to do.
Since you're getting a new TV, I don't see why the EW wouldn't just simply continue. I checked their FAQ page (http://www.cpscentral.com/faq.aspx) and don't see anything about that, which I would think would be a common question.....which may lead me to believe it's bad news since they don't mention it. :confused:

BTW, their email address is info[at]cpscentral.com but I doubt anyone would reply until late Monday.

I can't even find my written contracts now. If you know where yours are, you should check them and see if they mention something about this.

I found this post (http://www.avsforum.com/avs-vb/showthread.php?p=16119403#post16119403) (in a reply to mine) earlier in this thread: "1. CPS has a lemon policy in place if it is repaired 3 times the 4th is a replacement." So that would seem to indicate that repaired/replaced TV's are still covered.

Since you're getting a new TV, I don't see why the EW wouldn't just simply continue. I checked their FAQ page (http://www.cpscentral.com/faq.aspx) and don't see anything about that, which I would think would be a common question.....which may lead me to believe it's bad news since they don't mention it. :confused:

BTW, their email address is info[at]cpscentral.com but I doubt anyone would reply until late Monday.

I can't even find my written contracts now. If you know where yours are, you should check them and see if they mention something about this.

Yeah I looked all over their site and found nothing.

I never actually received a written contract/terms & conditions. Simply a member card with instructions on how to register online, which of course I did.

Yeah I looked all over their site and found nothing.

I never actually received a written contract/terms & conditions. Simply a member card with instructions on how to register online, which of course I did.
Apparently that must depend on the dealer. I didn't get anything on my Kuro 5020 EW from Mountavision, but I got paperwork and a card on the EW for a Panasonic G15 from Texas Tapeworks.

I found this post (http://www.avsforum.com/avs-vb/showthread.php?p=16119403#post16119403) (in a reply to mine) earlier in this thread: "1. CPS has a lemon policy in place if it is repaired 3 times the 4th is a replacement." So that would seem to indicate that repaired/replaced TV's are still covered.

On repairs yes. But usually if they have to completely replace a TV, most extended warranty/service policies also then consider the warranty contract terms as being fulfilled, and any remaining time left in the warranty also ends with the TV's replacement.

If however the TV is still under the factory warranty, and gets replaced. Then the extended warranty/service policy terms should not really apply yet, and they should just transfer the policy over to the replacement TV after you notify them it was replaced under the factory warranty.

I just got off the phone with a CPS Warranty representative concerning the ability to transfer my warranty to the new KRP-500M unit Pioneer is shipping to me to replace the one they were unable to repair under Pioneer's factory warranty.

Everything should be good to go. She said once I get the new unit, all I need to do is fax in proof of replacement, the new serial number, and state my request to transfer the warranty to the new unit. I'm sure Pioneer can provide me a letterhead for proof of replacement, so I'm happy about that aspect.

Once again, if you have a CPS Warranty, your coverage will transfer to the new unit if it's replaced under the factory warranty.

I just got off the phone with a CPS Warranty representative concerning the ability to transfer my warranty to the new KRP-500M unit Pioneer is shipping to me to replace the one they were unable to repair under Pioneer's factory warranty.

Everything should be good to go. She said once I get the new unit, all I need to do is fax in proof of replacement, the new serial number, and state my request to transfer the warranty to the new unit. I'm sure Pioneer can provide me a letterhead for proof of replacement, so I'm happy about that aspect.

Once again, if you have a CPS Warranty, your coverage will transfer to the new unit if it's replaced under the factory warranty.
Ok, but what if a TV is replaced under the CPS warranty, after the manufacturer's warranty is up? Are you screwed if it fails again?

Ok, but what if a TV is replaced under the CPS warranty, after the manufacturer's warranty is up? Are you screwed if it fails again?

I didn't ask about that scenario since it doesn't concern me at this point, but when I actually file the paperwork to get it transferred, I'll ask and report back with an update. ;)

Ok, but what if a TV is replaced under the CPS warranty, after the manufacturer's warranty is up? Are you screwed if it fails again?
Once you where given the new tv it will have its orginal warranty. A person can add a new extended warranty for that TV for added costs.

Apparently that must depend on the dealer. I didn't get anything on my Kuro 5020 EW from Mountavision, but I got paperwork and a card on the EW for a Panasonic G15 from Texas Tapeworks. You should get some form of paperwork for anything you purchase. At least an invoice or receipt. Also, in this case a warranty number is given for every warranty from every extended warranty company. ( At this point how can you even prove you bought something? )

You should get some form of paperwork for anything you purchase. At least an invoice or receipt. Also, in this case a warranty number is given for every warranty from every extended warranty company. ( At this point how can you even prove you bought something? )
You misread that. I'm not talking about the TV, I'm talking about the EW: "Apparently that must depend on the dealer. I didn't get anything on my Kuro 5020 EW from Mountavision, but I got paperwork and a card on the EW for a Panasonic G15 from Texas Tapeworks."

I purchased 3 HDTV's in the past year, and I of course have all the invoices/receipts and all have been registered at the manufacturers' websites, and with CPS.

I didn't ask about that scenario since it doesn't concern me at this point, but when I actually file the paperwork to get it transferred, I'll ask and report back with an update. ;)
Please do that, thanks. ;)

Once you where given the new tv it will have its orginal warranty. A person can add a new extended warranty for that TV for added costs.
My 5020 is out of its manufacturer warranty. So if it ever had to be replaced instead of repaired, you're saying the new 5020 would start all over again with the 1yr manufacturer warranty. (Right?) But I'm unclear on where that leaves me with my CPS EW on it (during the 3yrs it lasts). Your second sentence seems to state that the original CPS warranty would be void, and I'd have to get a new one?

Thanks.

You misread that. I'm not talking about the TV, I'm talking about the EW: "Apparently that must depend on the dealer. I didn't get anything on my Kuro 5020 EW from Mountavision, but I got paperwork and a card on the EW for a Panasonic G15 from Texas Tapeworks."

I purchased 3 HDTV's in the past year, and I of course have all the invoices/receipts and all have been registered at the manufacturers' websites, and with CPS.

Nope I understood, I was talking about the EW receipt/invoice. Not to mention if you have no EW #, you have no EW. I am sure the person you bought from should have all this on file. I would get this info just in case you need it.

Nope I understood, I was talking about the EW receipt/invoice. Not to mention if you have no EW #, you have no EW. I am sure the person you bought from should have all this on file. I would get this info just in case you need it.
Ok....I have numbers, otherwise I don't think I would have been able to register them at the CPS website. When I said "paperwork (http://www.avsforum.com/avs-vb/showthread.php?p=18344603#post18344603)" I was referring to various things extra I got with the 2nd EW. On the Kuro all I got was the CPS order or CPS ID # from Mountavision. But for the G15 I got more.

I just bought a "Recertified" 42" Vizio on ebay. It comes with a 90 day manufacturer warranty. Is this purchase eligible for a Mack Warranty? If so, I have read in several posts by Chris from Cleveland Plasma that I need an invoice besides what was emailed to me by the ebay seller. I am supposed to receive the TV on Wednesday so I am not sure if a separate invoice will be provided.

Anyone know if Mountavision went out of business? The website was under construction and I noticed Chris from Mountavision hasn't posted here in a while. Any other CPS dealers on here. Seller was Buy Dakota on ebay and wants $99 for a 3 year warranty. I haven't been able to find another CPS dealer anywhere to compare this price. TV was $520.

Thanks,
Dave

My 5020 is out of its manufacturer warranty. So if it ever had to be replaced instead of repaired, you're saying the new 5020 would start all over again with the 1yr manufacturer warranty. (Right?) But I'm unclear on where that leaves me with my CPS EW on it (during the 3yrs it lasts). Your second sentence seems to state that the original CPS warranty would be void, and I'd have to get a new one?



That is exactly what he said, the remainder of the contract is void after the TV is replaced under the E/W policy. If they replace it under the terms of the service contract/EW, then they also consider the contract as being fulfilled and any remaining time left on the contract also ends once they replaced the TV. And if you want more than just the factory warranty on the replacement TV, then you will have to buy a entire new policy for that one.

I just bought a "Recertified" 42" Vizio on ebay. It comes with a 90 day manufacturer warranty. Is this purchase eligible for a Mack Warranty? If so, I have read in several posts by Chris from Cleveland Plasma that I need an invoice besides what was emailed to me by the ebay seller. I am supposed to receive the TV on Wednesday so I am not sure if a separate invoice will be provided.

Anyone know if Mountavision went out of business? The website was under construction and I noticed Chris from Mountavision hasn't posted here in a while. Any other CPS dealers on here. Seller was Buy Dakota on ebay and wants $99 for a 3 year warranty. I haven't been able to find another CPS dealer anywhere to compare this price. TV was $520.

Thanks,
Dave

We sell CPS warranties, Mack will warranty it with 90 days or more. CPS will warranty it as long as there is 30 days of warranty left or more. You need a direct invoice from a seller on e-bay or anywhere else or you can not prove date of purchase. ( An E-bay invoice means nothing as they are not a seller of any goods, they are just a link to a seller. )

It seems that mountavision went under...any recommendations on who has cheap pricing on CPS and Mack warranties? Also how do they compare to Squaretrade?

yep :D

It seems that mountavision went under...any recommendations on who has cheap pricing on CPS and Mack warranties? Also how do they compare to Squaretrade?
No comparison to Square Trade, stay away from them for devices that have 1yr+ warranties. (Search this thread for them, they've been brought several times). In short, they're worthless because their "3 year warranty" is only a 2yr warranty, it runs along with the manufacturer's warranty. So if the manufacturer's warranty is 2 or 3 years, their 3-year is only 1 or 0 year respectively.

It seems that mountavision went under...any recommendations on who has cheap pricing on CPS and Mack warranties? Also how do they compare to Squaretrade?I recommend Cleveland Plasma for EWs and continual vendor support ;)

From what i've read over the years, Mack seems to be the most trouble-free companies to deal with.

thank you all.

No comparison to Square Trade, stay away from them for devices that have 1yr+ warranties. (Search this thread for them, they've been brought several times). In short, they're worthless because their "3 year warranty" is only a 2yr warranty, it runs along with the manufacturer's warranty. So if the manufacturer's warranty is 2 or 3 years, their 3-year is only 1 or 0 year respectively.

Show me any of the Mack Cps or any other 3rd party warranty that doesn't run along with the manufacturers warranty.A mack 5year is 4 years after the manufacturers warranty.

All it is, is wording. Your right the 5 year is actually a 4 year. 1 year manfacturer, 4 years Mack.

-- However the mack 3 year warranty is actually a total of 4. 1 year manufacturer and 3 years with mack, total of 4.

I personally wish they would word these warranties different.

Show me any of the Mack Cps or any other 3rd party warranty that doesn't run along with the manufacturers warranty.A mack 5year is 4 years after the manufacturers warranty.
No....I can't speak for Mack, but a CPS EW is the manufacturer's warranty + EW = total warranty. I got a CPS 3yr EW for my Kuro and that's a (3+1) 4yr total. I got a CPS 5yr for a G15 I got my father and that's 6yr total. CPS goes into effect when the manufacturer's warranty ends (at least if the manufacturer's warranty is 1yr, I don't know what happens if it's longer).

Square Trade on the other hand, runs concurrently.

Where can I purchase the Mack warranty? Can I purchase the warranty through Cleveland Plasma if I didn't buy my TV through them? I went to the Cleveland Plasma site and got to the Mack warranty page but there's no option to purchase.

sure there is ;) Call if you need help....

There needs to be 90+ days remaining on the manufacturers warranty to be eligible for the Mack extended warranty. So assuming your panasonic came with a 1 year warranty you have 9 months from the date of purchase to decide.

Dave

I don't think so.....straight from Their website (http://www.mackcam.com/servicecontracts/searchdeatail.php?id=41&c_id=17&w_id=56&row_id=101)

"This service contract must be purchased within thirty (30) days of the date the equipment hereunder is purchased. You must register this warranty within thirty (30) days with Mack Camera by visiting us at our website www.mackcam.com"

I don't think so.....straight from Their website (http://www.mackcam.com/servicecontracts/searchdeatail.php?id=41&c_id=17&w_id=56&row_id=101)

"This service contract must be purchased within thirty (30) days of the date the equipment hereunder is purchased. You must register this warranty within thirty (30) days with Mack Camera by visiting us at our website www.mackcam.com"

But in the bulleted summary at the top of the same linked page:

Must Have Manufacturer's Warranty of 90+ Days

That is what the sites of the companies selling the TVs say too. Agree seems to be contradicting in same term page. Need to e-mail them for the actual wording of the contract. /Dan

I don't think so.....straight from Their website (http://www.mackcam.com/servicecontracts/searchdeatail.php?id=41&c_id=17&w_id=56&row_id=101)

"This service contract must be purchased within thirty (30) days of the date the equipment hereunder is purchased. You must register this warranty within thirty (30) days with Mack Camera by visiting us at our website www.mackcam.com"

You're going to argue with a Mack Camera rep that hes wrong? LOL IIRC this was discussed before and they just never got around to changing the wording on the web site.

this was discussed before and they just never got around to changing the wording on the web site.


Maybe they should don't you think? Considering it's their Home Page!

Seems to me that wording could be used against you as long as it remains posted.

Maybe they should don't you think? Considering it's their Home Page!

Seems to me that wording could be used against you as long as it remains posted.

Most definitely they should change it but I am not much into conspiracy theories that I am paranoid enough to think they would use that to void paying for claims for massive amounts of customers :p

Most definitely they should change it but I am not much into conspiracy theories that I am paranoid enough to think they would use that to void paying for claims for massive amounts of customers :p

No...me either.....but they might decide to be "selective" about it. At least it presents a potential out for them......they really should change it if indeed their policy has changed.

sure there is ;) Call if you need help....

The extended warranty pages on your site says product not found.

nevermind, got it working from the side links, however if I use the serach function it still says product not found.

Hello,

I am looking for a pioneer screen. There are a few available from internet resellers who are not pioneer authorized dealers. Pioneer says its warranty will not be valid if the sets are purchased from someone who is not an authorized dealer.

If I purchase a NIB set from a reseller who is not an authorized dealer, can I still purchase an extended warranty? I see that SquareTrade will sell one in that situation, with the warranty starting 60 days after the purchase. Their prices are astronomical, however, at almost $600 for four years regardless for any set not just ones without warranties. This is more than BB!

What about Mack or other companies?

I wanted to find this out before I buy anything. One of the sellers says that they can sell a CPS warranty but this company has probably the worst online reviews of any.

Any feedback would be appreciated.

Anyone know where i can get an extended warranty for an open-box vizio tv bought off of ebay??

Hey Guys,

Anyone ever bought from adorama.com? http://www.adorama.com/IMXWHT4.html

Seems like a good price. What happens after you buy it? Do they ship you the EW and then you contact Mack with your TV info?

^^ .. this may help; appears you can register:

http://www.mackcam.com/intprototype/servicecontracts/faq.htm#5

:)

more info: searched under this Thread using tag word "register": http://www.avsforum.com/avs-vb/search.php?searchid=15744216

Hey Guys,

Anyone ever bought from adorama.com? http://www.adorama.com/IMXWHT4.html

Seems like a good price. What happens after you buy it? Do they ship you the EW and then you contact Mack with your TV info?

Adorama is a reputable company. While I haven't bought an EW from them before, I have purchased many other items over a span of 15 years. Mostly camera gear. Adorama and B&H are probably two of the largest photo mail/internet order houses in the country, if not the oldest, and many professionals order from them.

It seems that mountavision went under...any recommendations on who has cheap pricing on CPS and Mack warranties? Also how do they compare to Squaretrade?

Well damn. I bought a CPS EW from them a year ago for my TV. Does this mean I'm screwed or will CPS still honor it?

Well damn. I bought a CPS EW from them a year ago for my TV. Does this mean I'm screwed or will CPS still honor it?
CPS will still honor it. They told me they were "all paid up". (I got some CPS from MAV too).

I waited until I received my check and it cleared, to post my story dealing with CPS and their warranty. I read the majority of the post and would recommend looking at a warranty company take will refund or replace the TV with the original price as the amount they go by.

I purchased my 50” plasma August of 2008 through the internet with a 5 year CPS extended warranty. At the end of September 2010 my TV died on me. So I contacted CPS and notified them of my problem and get the ball rolling on fixing my TV. The first week was going back and forth to verify my account with them and my televisions information (original paperwork). The second week was waiting for a tech to contact me. After a few days one did call me (private contractor) and did his evaluation of my TV over the phone. His diagnosis was the main board needed to be replaced. The tech told me he will submit my claims results that day and to contact CPS the following day. So I call CPS the next day and I was told they did not receive anything yet, so I gave it another day and call CPS again and was told the same thing. Then I contacted the tech to see what happened to my claims report, he said he submitted it two days ago and will submit it again. He was very nice to deal with and I believe he did send it when he said he did. I called the next day and CPS said they have the report and it was given to the claims department, and someone will contact me.

The third week I received an email to contact their claims agent to review the current status and proceed with my claim. After waiting on hold for 15 minutes I finally got through. I was informed they will not fix my TV because it will cost about $600 to fix it and they do not want to deals with any additional claims with my TV and I have 3 choices. First choice was send them my TV at my cost (I pay for the freight) and they will send me a replacement TV (they decide on the 50” refurbished TV). Second choice was send them my TV at my cost (I pay for the freight) and they will send me a check for amount of the TV they were going to send me. The Third choice was keep my TV and they will send me a check for HALF the amount of the TV they were going to send me.

The TV CPS wanted to replace my TV with was about two levels under mine. My TV cost me $2,220 through the internet (top of the line Panasonic plasma) and sold at best buy for $2,800 in August of 2008. Also CPS will only replace televisions with refurbished ones, which cost even less. I was told at first the TV they were replacing mine with was superior to my current one. After I researched it I discover the truth. The TV CPS was trying to trade me with one that sold original for about $1,500 and currently $715 refurbished, and did not have half of the options mine had. I then contacted CPS agent to complain and ask how they came up with what the current market value of my TV is. He would never answer my question about how CPS determines the current market value. He then said TV prices have come down and 50” plasma’s now sell for $1,000. I told him that if I wanted a low end TV I would have bought a low end TV. After I researched new TV’s my TV should have been worth around $1600 - $1700 in comparison in the current market.
The fourth and fifth week was going back and forth with offers from CPS. After I finally gave in (up) and took the best offer CPS was going to give. I settled for a little over $900 and I had to send them my TV at my cost ($150 and I dropped it at the shipping warehouse for this price). If my “broken” TV comes to CPS’s Salvage/Replacement Facility damaged our agreement is voided (and CPS pays nothing) and I would have to go after the shipping company with a claim. CPS wants the televisions back so they can sell off all the useable parts and probably will make more off the TV parts then they paid out on the claim. CPS says after they receive a TV it takes 2 – 4 week to process it before it will go any further with the claim.

Luckily I saved the shell of my TV’s box and only had to make a top and bottom and come up with the packing. After I shipped my TV I waited a little over 4 weeks with no contact from CPS what so ever. So I contacted them I talk to a person that didn’t have any clue about my claim. He first said they are waiting for my TV. Told him they had it for over a month. Then he said my TV will take about 4 weeks to be fixed and returned. I told him I sent it in for a monetary reimbursement. Then I was told they did process my TV and the claim is being reviewed for payment. This phone call was at least 15 minutes, and I was on hold for most of it. The next day he did call me back (the only one from CPS to actually call me on the phone) and told me the check is being mailed and I should receive it within 10 business days. I received my check in the beginning of December.

If this post seems long I did edit it because there was probably about 20 emails back and forth, and I had to make no less than 15 phone calls to CPS. I’m currently looking to replace my TV but doubt I will buy an extended warranty this time. The idea behind an extended warranty is good but the reality of dealing with these warranty companies is not worth it. If you are looking for a warranty company please read the contracts fine print. Which CPS will not post on their website and you will only be able to see after you purchase their warranty.

I felt I would to tell my story since I didn’t see hardly any post from people with actual claims for TV’s.

Thanks for reading my post.

Glad i bought the Mack instead of CPS already got my moneys worth bulbs from them

Typical of there extended warranty companies most are just a scam

.....After waiting on hold for 15 minutes I finally got through. I was informed they will not fix my TV because it will cost about $600 to fix it and they do not want to deals with any additional claims with my TV and I have 3 choices. First choice was send them my TV at my cost (I pay for the freight) and they will send me a replacement TV (they decide on the 50” refurbished TV). Second choice was send them my TV at my cost (I pay for the freight) and they will send me a check for amount of the TV they were going to send me. The Third choice was keep my TV and they will send me a check for HALF the amount of the TV they were going to send me.
:confused: :eek: ALL of those are unacceptable! Tell 'em to shove it and sue them*! I certainly would!


Also CPS will only replace televisions with refurbished ones, which cost even less.
WTF??? :eek: Who told you that?

I'm really horrified at the bullschitt they gave you and put you through. Thanks for posting it.

There are CPS dealers on this thread and I want them to comment on this: So you don't have any comments on this abuse and scam?

I'm going to contact CPS and have them look at your post, I'm most interested in hearing their comments. This is appalling, and frightening as hell to CPS customers.

*I was told everything to the contrary; some tech would come to my house to repair it (Coverage: "In Home") and I would get the TV either fixed, replaced, or money refunded. All at no cost to me. I have 3 CPS EW's and luckily haven't had to file a claim on any of them. (Pioneer PDP-5020FD, Toshiba 42RV535U, Panasonic TC-P46G15).

Clint S.

I hope you never half to have any of your TV’s fixed for any major repairs, and I also had the “In Home” Coverage. Everything I wrote is 100% true and accurate. Read the fine print on your contact and you’ll find everything I said is there. I would have taken them to court if I lived in New York.

Ask them what happens if they deem the TV too expensive to repair and what happens to your current TV. Also how they figure what the CURRENT MARKET VALUE is for your TV, especially for the Pioneer since they do not make this TV any more.

Nice selection of Televisions especially the Pioneer. My Panasonic TH-42PD50U (5 years old) is still working great, but the Panasonic TH-50PZ800U had an earlier death. How do you like the Panasonic TC-P46G15? The TV I think I’m getting is the Panasonic TC-P54G25, just waiting to see if the price drops after the holidays.

.....Everything I wrote is 100% true and accurate.
Oh I believe you, that's why I asked them about this.


Read the fine print on your contact and you’ll find everything I said is there. I would have taken them to court if I lived in New York.
Problem now is I can't find any "contract". It's not at their website and not in any of the emails they sent me when I registered. It's probably in the material they sent me in the mail, but I have to find that. But I did have a long conversation(s) with them before I bought one, and like I said, it's nothing like what happened to you. If it would have been I would have never bought them.


Ask them what happens if they deem the TV too expensive to repair and what happens to your current TV. Also how they figure what the CURRENT MARKET VALUE is for your TV, especially for the Pioneer since they do not make this TV any more.
I will, but hopefully they will reply here, or at least reply back to me with more info. I got a first reply back from them on this matter, (*I'll paste it below), but he didn't go into much detail. They tried to actually call me, but I work nights so I'm available during "normal business hours" for phone use.


Nice selection of Televisions especially the Pioneer. My Panasonic TH-42PD50U (5 years old) is still working great, but the Panasonic TH-50PZ800U had an earlier death. How do you like the Panasonic TC-P46G15? The TV I think I’m getting is the Panasonic TC-P54G25, just waiting to see if the price drops after the holidays.
My 5020 Kuro is awesome (as I'm sure most know ;)).

The Panasonic G15 I got for my Dad, and I lost him a few weeks ago. So I don't know what I'm going to do with that TV. It's the closest thing I've seen to a Kuro, in fact it has much better SD quality than the Kuro, and the blacks, contrast, and detail in the blacks are about as good.

The Toshiba RV535U I got for my Mom and I have to say that for the price I'm most impressed by it. SD is horrible, but HD is awesome, most surprising.


*Here's the reply I got back from CPS:

"Thank you for bringing these comments to our attention. We take our
reputation and customer feedback very seriously. I would like to reassure
you the comments posted are not in line with our claims process and I will
thoroughly research this matter. In Home contracts like the ones you own
offer repair or replacement. I tried contacting you earlier to further
discuss this matter and provide you with my contact info. Should you have a
claim or questions please contact me directly so we can show you the level
of quality service we provide."

I replied back:

"....I prefer to work nights so I am unable to answer the phone.

Could you or someone else possibly go to that thread I gave you and
comment there on what's not supposed to happen? Or at least cover that
in your reply then I can post it.
Thanks,"

Hi Clint,

Kindly pass this information to jlcvt. Thank you.

---------------------------------
Dear jlcvt,

I am sorry to hear that you were not fully satisfied with your claim. We would appreciate the opportunity to review your claim details and rectify this issue on your behalf. You are a valued consumer and It is our goal to fully satisfy you. If you can kindly email me your information I will gladly reopen the claim and review the information. My name is Allan and my email address is service[at]cpscentral.com. Thank you again for bringing this matter to my attention, I look forward to hearing back from you soon.

Regards,

Allan Taylor
Service Manager
---------------------------------------

But as you can see he didn't address any specifics. :confused:

"Jlcvt" are you still on this thread? I heard back from CPS with more details. Looks good to me, so it would appear you didn't get taken care of properly..........

----------------------------------------------
Thank you for your email. The comments posted are not in line with our claims process. The standard claims process is as follows:

-Customer submits a claim via phone or online.
-Claim is approved within 24-48 hours. Upon approval a local authorized service center is contracted to perform the required repairs.
-The majority of units that require service are fully repairable.
-A small percentage of units are not repairable. This is sometimes due to parts availability or if the unit is beyond economical repair.

For units that are not repairable, our purchasing department will source the same make and model as the original product. If the same make and model is no longer available we will offer the customer the next available upgrade. For example, if your TC-P46G15 is not repairable we will provide you with another TC-P46G15 or the next model up TC-P46G25. If neither model is available from our authorized fulfillment network we will ask the customer to select a replacement model with similar specifications. If we are still unable to fulfill the requested model we will offer the customer a check equal to the current selling price of the replacement product as advertised by a factory authorized dealer. We aim to please every customer. If for any reason jlcvt is not 100% satisfied, we kindly ask that he contacts me at his earliest convenience so I can further assist.

Regards & Happy New Year,

Allen Taylor
Service Manager
-----------------------------------

Thanks Clint S. for following up with this post. I think I might take CPS service manager Allan up on his offer to review my claim, even though I don’t see it going anywhere. If I do I will let you know what happens.

Quote: I would like to reassure you the comments posted are not in line with our claims process and I will thoroughly research this matter.

Which parts are not in line? I would like to hear the specific details about their claim process.

My TV price was $2,200 + I think I paid around $300 for the CPS warranty. Their settlement was $908.49 (on my TV that was 2 years 2 months old). Then I paid $150 for shipping my TV to them. So I after the shipping cost I came away with $758.49. If I deduct the $300 for the warranty price it goes down to $458.49, and I lost the 3 ½ years left on my warranty.

Cps claims process:
-Customer submits a claim via phone or online. (I did that)
-Claim is approved within 24-48 hours. Upon approval a local authorized service center is contracted to perform the required repairs. (Took longer, and it was not a local service center that called me)
-The majority of units that require service are fully repairable. (Not mine)
-A small percentage of units are not repairable. This is sometimes due to parts availability or if the unit is beyond economical repair. (This is where everything went downhill) (and I think they use refurbished television prices as their base line for current value)

No one really tried to match up my TV with a comparable TV (they just cared mainly about the size). I had to do most of the work and had to tell them what all the features that came on my TV. The one thing I think hurt in me in my negotiations was the upper models in 2010 came with 3D and mine did not. I really didn’t want a 3D TV (technology is not there yet, I’ve seen most of them). So the only TV’s they would look at was the lower models. Also if they wanted my TV they should have paid for the cost of shipping it to them.

2008 line up:
TH-50PZ850U
TH-50PZ800U (mine) (original price $2,200 – $2,800)
TH-50PZ85U
TH-50PZ80U

The 2009 Plasma TV that replaced mine:
TC-P50V10 (original price $1,900 – $2,300)

Here is my TV:

cnettv.cnet.com/panasonic-viera-th-50pz800u/9742-1_53-50004269.html?tag=contentMain;contentBody;2n

Thanks Clint S. for following up with this post.
Sure. ;)


Which parts are not in line? I would like to hear the specific details about their claim process.
I thought what he said went into some detail about this, but if you need more then I'd contact him. You having to pay shipping to ship it somewhere seems totally outrageous. You having netted only <$768 for a $2200 TV also seems pathetic. You may have been better off accepting a new TV.


and I lost the 3 ½ years left on my warranty.
:eek: That can't be right. You should get a % refund on the "remaining" time on the warrant that they canceled!

Quote:
and I lost the 3 ½ years left on my warranty.


That can't be right. You should get a % refund on the "remaining" time on the warrant that they canceled!Actually that's SOP with any EW company. If the TV is deemed unrepairable and they replace it with another TV or cut you a settlement check, the terms of their warranty are considered "fulfilled" and the remainder of the warranty period is canceled.

That's another way that these EW companies profit - it's now cheaper for them to replace the TV or cash you out and cancel the remainder of your warranty instead of paying $600-$1200 to fix your TV and still risking paying for more repairs should the TV fail again over the next three years. I get the distinct impression that they are intentionally and fraudulently deeming otherwise repairable TVs as "unrepairable" for these very reasons.

I have read numerous horror stories here an on other forums from CPS customers very similar to the above from jlcvt so this seems to be how they do business, unless they're exposed on AVS and decide to step up and escalate the case.

You may have been better off accepting a new TV.


The refurbished TV (a totally different TV then mine) price was $908.49, that is how they came up with that number. Plus the refurbished TV's don't come with much of an warranty and I wasn't buying an ew through them. I really just wanted my TV fixed.

The buyout policy should be a prorated rate at 10% per year after the first year of THEIR policy; since you can never match up two TV's 100% exactly to determine a fair market value. That might be a little more fair.

Randy is 100% correct about :mad:
"If the TV is deemed unrepairable and they replace it with another TV or cut you a settlement check, the terms of their warranty are considered "fulfilled" and the remainder of the warranty period is canceled. " (no % refund )

Quote:
and I lost the 3 ½ years left on my warranty.


Actually that's SOP with any EW company. If the TV is deemed unrepairable and they replace it with another TV or cut you a settlement check, the terms of their warranty are considered "fulfilled" and the remainder of the warranty period is canceled.
:eek: So you pay ~300 bucks for a 5yr EW, your TV blows up at 13 months, you get it fixed or replaced, then you're screwed for (at least) the next FOUR YEARS 11 months if that replacement TV or repair blows up?? So essentially in that scenario, you paid 300 bucks for a 1 month EW?? And they keep all of your money you paid for the EW? In that scenario you paid for a 5 year EW, not a one month EW.

That seems like robbery of some kind.

Clint, it seems like you have never fully read the terms of a extended warranty for a consumer electronics device. As they all pretty much say the same thing, that if they can't fix it, and instead have to replace it or pay you off with a settlement. That then all the terms of the policy are fully fulfilled, and that the policy is then closed out and no longer in force. And that any replacement they provided you with, or new purchase you buy with their payout settlement. That if you also want a extended warranty on that replacement or new purchase, would also require the purchase of another warranty policy to have it covered.

:eek: So you pay ~300 bucks for a 5yr EW, your TV blows up at 13 months, you get it fixed or replaced, then you're screwed for (at least) the next FOUR YEARS 11 months if that replacement TV or repair blows up?? So essentially in that scenario, you paid 300 bucks for a 1 month EW?? And they keep all of your money you paid for the EW? In that scenario you paid for a 5 year EW, not a one month EW.Yes that's correct. Back in 2005 when i was getting ready to buy my first Plasma TV, i read the fine print on Circuit City's Extended Warranty and saw this clause. Then as i researched other EWs (Warrantech, Repairmaster, Mack, CPS, and Best Buy etc) they all had the same basic clause buried in their fine print - if they have to replace the TV or issue a settlement check then the warranty is considered ended, and you lose any remaining time you would have had on it if they'd just repaired it instead of replacing it.

But back in 2005 TVs were a lot more expensive than they are today (my 42" PX50U was $3,500!) so they were much more inclined to repair the TV back then, but now that the most equitable model to that old 42PX50U is a 42" X24 that sells for a paultry $480, it's cheaper for them to just replace the TV instead of even spending the money to diagnose it. The cost of parts and labor to replace one video board or the power supply exceeds the retail price of a whole new TV. Of course on the higher end models they're still cheaper to repair then replace, but the low to mid end models are not so much so.

And the added benefit (to them) of deeming your TV "unrepairable" is they get to cancel the remainder of the warranty and are permanently off the hook.

To bring a conclusion to my claim, I did email Allen CPS’s service manager. He emailed me back to let me know they will review my claim, and try to resolve my problems over the phone. The next day Walter from CPS called me and went over my claim. He was very nice to deal with and tried to work out my problems with my claim. I did get the money back for shipping my TV to them and a little more from the warranty part of the claim.

I think if I dealt with Walter from the beginning my claim process would have been better. He just seems more informed on the Television end of the business and how to handle the claim situation. This shows how things can change just by talking to a different person. Plus they do not like to see negative post about their company.

Now my next step is to buy a new TV. The new Panasonic VT30 55” is looking really nice, but I will have to wait till they come out.

Thanks again Clint S for looking into CPS and their EW process.

........Thanks again Clint S for looking into CPS and their EW process.
Nice to hear they did something, you're welcome. ;)

Regarding ".......and I lost the 3 ½ years left on my warranty", I'm sure I read EW's TOS, probably saw that and "didn't want to believe it" so-to-speak. That just sounds rather under-handed. We can only hope that any EW's we get aren't needed until the day before they expire.

Just a quick comment, looking at buying a Samsung PN63C7000 with a CPS 5yr warranty, (about $275 for the warranty) from Homegoodz (anyone have experience buying TV's from them please feel free to chime in, either good or bad) and decided that I wanted an extended warranty if I am spending ~$2500 on a new TV. That's how I found this thread, I wanted to learn the good/bad/ugly about them.

I work in the appliance repair field (fridges, stoves, washer/dryers, etc, but fortunately no electronics like TV's, etc) We only do repairs, don't sell appliances, so we end up "getting" to work with a few extended warranty companies. Usually my experience with them has been pretty good, they seem to stand up (for the most part) to their committments.

One suggestion I will make to everyone, though it may be a little different in electronics vs. appliances, is that if you have a problem with your unit, and it isn't _too_ far beyond the factory warranty expiration, _Always_ first try calling the mfg to see if there is any way to get them to cover the repair. This could help you in a couple ways; you're sure to get a factory trained/authorized repair person, using parts from the mfg (though I have seen in the fine print where it says they can used either new or factory refurbished parts:() and even better, if you run into a scenerio like mentioned above, where you have one deemed "unrepairable" from the warranty company, it would extend your warranty via the fact that the warranty co. doesn't know about the prior repair, and that they have no skin in the game yet, therefore your warranty coverage goes happily on... (Not to mention that if it is deemed unrepairable by the mfg, in my experience they replace it with a new unit. I haven't seen anyone get a reman'ed one from the factory, they have always been brand new, which is what they _should_ do.)

That's why I sometimes ask the customer while I'm in their home on extended warranty calls to call the mfg to see if there is anything they would do for them, if they haven't tried it yet. I make about the same $ either way, a little less on high end brands and more on low end from the extended warranty co's (and never enough, trust me, especially on bigger repairs, but it's supposed to 'work out in the end'. riiight), but in the end it's about doing what is best in the long term interest of the customer. That is why we don't do much advertising, our word of mouth referral business is our bread and butter.

Oh, and something else for everyone to be aware of, for most mfg's in my industry, when a part is replaced under warranty, the new part takes the place of the old for warranty purposes, it isn't extending the warranty any longer than it orginally had. IE you had a 1 year warranty, and a motor goes out at 11 months, the factory covers it, and the new motor goes out at 18 or so months (nice design and/or quality control...) the replacement motor's warranty ended at the one year mark.

One thing you Might be able to do in this instance, if you complain to the company, is they may give you a parts authorization, where they take care of the parts and you pay the labor. Of course, depending on the part and the repair (and for that matter the appliance - think $3-400 microwave needing a $40 part and $175-200 labor) at that point you need to think seriously about replacing the unit, preferrably with a different brand :rolleyes:), it may make more sense, if it doesn't have an extended warranty.

Just some thoughts to help out.

I have a little more the 30 days left on my original 2 year warranty on my pioneer elite. Is it worth getting an extended warranty?

It's for peace of mind. With Mack, you are too late to extend your warranty (you need at least 90 days remaining on manuf)...I don't know about CPS.

I think with CPS it's 30 days, but you better ask quickly to be sure.

Any suggestions which is better Mack or CPS for extended warranty for a DLP TV set? Mack is offering the 5 yr service for $153 and while CPS is $216 for 6yrs. ...:confused:

Any suggestions which is better Mack or CPS for extended warranty for a DLP TV set? Mack is offering the 5 yr service for $153 and while CPS is $216 for 6yrs. ...:confused:I've seen more problems with CPS warranties than Mack warranties. Mack is probably one of the best companies to deal with. Mack has been in business for over 70 years.

I've seen more problems with CPS warranties than Mack warranties. Mack is probably one of the best companies to deal with. Mack has been in business for over 70 years.

Thanks Randy, I too am leaning over Mack than CPS. I'm starting to read a lot of negative stuff about CPS as compared to Mack on their TV warranties.

Thanks Randy, I too am leaning over Mack than CPS. I'm starting to read a lot of negative stuff about CPS as compared to Mack on their TV warranties.

Forget about CPS Mack is the way to go

Forget about CPS Mack is the way to go

Thanks amigo! I went ahead and purchased the 5yr warranty from Mack for my WD-73C9 dlp tv. Bought it from Tapeworkstexas for $153 with the AVS forum discount included. Brad was very helpful and very knowledgable in helping me with all the options that are available.

Take CAre.

A little late to the party, but is there any option for people like me who's extended warranty through AMEX expired a month ago? From what I've read the Mack or CPS need to be purchased before the expiration of the warranty, but I didn't even think about it until I came across this thread. I've had my Sammy plasma for 2 years now and have had no issues, so perhaps I'm good, but if I could pick up something for 2 or 3 more years of coverage I might be interested.

Any options?

A little late to the party, but is there any option for people like me who's extended warranty through AMEX expired a month ago? From what I've read the Mack or CPS need to be purchased before the expiration of the warranty, but I didn't even think about it until I came across this thread. I've had my Sammy plasma for 2 years now and have had no issues, so perhaps I'm good, but if I could pick up something for 2 or 3 more years of coverage I might be interested.

Any options?

I may be mistaken, but I think you have to purchase the extended warranty with no less than 90 days remaining on the original warranty. I think I missed the bus on that one as well.

I may be mistaken, but I think you have to purchase the extended warranty with no less than 90 days remaining on the original warranty. I think I missed the bus on that one as well.
With CPS there only needs to be 30 days left of coverage on the original manufacturer warranty. Mack must be bought within 90 days of a manufacturer's warranty expiring.
-Clint

when purchasing a plasma tv warranty, do i go by:

msrp?
price before any discounts?
price after discounts?
does it matter?

purchasing st30 from amazon.com and leaning toward a mack warranty. any other warranty companies i should consider??

when purchasing a plasma tv warranty, do i go by:

msrp?
price before any discounts?
price after discounts?
does it matter?

purchasing st30 from amazon.com and leaning toward a mack warranty. any other warranty companies i should consider??

Hello,

Thank you for considering a Mack Warranty. When factoring which warranty to purchase you are going by the totaled purchase price of the tv. It does not go buy MSRP or Price before discounts, it goes by what you actually paid for the set.

Thank You,
Mack Warranty

Any suggestions for someone in Nova Scotia, Canada? FS warranty seems like a rip off.