I have a few weeks left to pick one of these guys for an EW on my 1150HD. I've already decided I want a 3-year EW so that's not the question. I'm wondering if either of these guys' Ts & Cs are any better than the other. Does one have coverage for some failure conditions that the other doesn't? Does one have more loopholes to get itself out of having to cover things? Do they both deal with factory authorized local repair centers?

I tried going through their respective fine print but it got me discombobulated real quick. Hoping others can enlighten me.

In the end it could. Mack has been in business since 1938 giving them the best reputation of any extended warranty company.

Yes, I have seen that. Certainly one point in favor of Mack. However, I've also read from others that the Mack may not cover damage caused by electrical surge while CPS does. Not sure if this is accurate. I do use a surge protector, but really that's no iron clad guarantee that it will stop all surges all the time. Although it certainly does help.

However, I've also read from others that the Mack may not cover damage caused by electrical surge while CPS does. Not sure if this is accurate. .

I would be interested to know the differences between the two warranties. My TV is just over a week old, so I have a little time to decide what company I want to go with. I noticed that the Mack 3yr in home service plan was $90. That seems great to me compared to the $299 sears was going to charge me for a 3 year plan.

Any advice on this topic would be much appreciated.

Yes, I have seen that. Certainly one point in favor of Mack. However, I've also read from others that the Mack may not cover damage caused by electrical surge while CPS does. Not sure if this is accurate. I do use a surge protector, but really that's no iron clad guarantee that it will stop all surges all the time. Although it certainly does help.

Tony,
That is correct. CPS covers surge protection. Your display has to be plugged into a surge protector. On the other hand, Mack will not cover your display in the event, if the cause was a power outage, even if your display is plugged into a surge protector.

CPS FAQ:
Who is Consumer Priority Service?
Consumer Priority Service was founded on the belief that consumers deserve better service. Putting the satisfaction of the consumer at the forefront of our corporate policy has driven our company to be among the very best at post sale service both on and offline. Our lineup of consumer protection products can be found at America’s largest retailers as well as America’s best boutique shops. Although some of our Authorized Dealers compete with each other they all share one common belief – Consumers Deserve A Better Service Provider. That is why your retailer has selected Consumer Priority service, a place where you, our mutual customer, is Always Our Priority.

Why Do I need This?
Consumer Priority Service Extended Protection plans provides you with easy protection from potentially high future repair costs. Planning ahead and taking action now can save you the stress of dealing with unqualified servicer's should your product become defective. Saving time and money is in everybody’s best interests. We are here for you.

What is Covered?
CPS Protection Plans are extensions of your manufacturers’ written warranty a few added bonus features. Any malfunctions that would normally be covered within the terms and conditions of the original written warranty would be covered through the life of the Consumer Priority Service Extension. “Our Shield Means You're Protected.“

Benefits of owning a Consumer Priority Service Plan

Zero Deductible
All CPS plans are zero deductible. This means that ALL costs associated with Parts and Labor to repair your defective product are covered. Owning a CPS service plan means you’re FULLY COVERED.

Total Access
With CPS you can file a claim for repair or replacement 24 hours a day 7 days a week through our consumer network at www.cpscentral.com

In-Home Service
In-Home parts and labor protection plans provide service for your products at your home or your workplace. Contact us Toll Free at 1-800-905-0443 so that we may arrange for a convenient service time for you.

Express On-Site Upgrade
With our Express On-Site Upgrade plan you can now upgrade any of our service plans to include door-to-door service. We'll pickup your defective product from your home or workplace, repair or replace it, and return it to you.

Product Replacement Plan
Any product that plugs in or takes a battery qualifies for this program. If your product fails to operate properly under the terms of its written warranty, we will replace it, No Questions Asked!

Nationwide Service
Consumer Priority Service provides complete coverage across all 48 contiguous states.

No Lemon Guarantee
If our authorized service center determines your product to be beyond economical repair or they have unsuccessfully attempted to repair your product three times, we will replace your product.

Peace of Mind
Owning a CPS service plan virtually guarantees that you will get years of use from your product through the duration of the plan.

Mack FAQ:
Summary of coverage

# Manufacturer covers first year
# Must Have Manufacturer's Warranty of 90+ Days
# Separate Bulb Contract Available
# Service Contract Covers Manufacturer's Defects Only on Registered Equipment
# Service Contract Valid Only Within The Contintental U.S.A.
# Service Contract Will Cover Only Manufacturer Defects on LCD Screens


The TV product registered below is guaranteed to operate properly according to manufacturer’s specifications for a period of 3 additional years from the expiration of the manufacturer’s warranty or we shall repair same to operate properly. This service contract must be purchased within thirty (30) days of the date the equipment hereunder is purchased. You must register this warranty within thirty (30) days with Mack Camera by visiting us at our website www.mackcam.com or by calling us toll free at 1-800-252-MACK (6225) or 973-467-2291.

The equipment will be restored to proper operating condition at no charge to you (this includes warranted parts and labor for manufacturer defects). Such service, repair, adjustment of the equipment is assured the registered contract holder, provided the equipment has not been tampered with, modified, damaged as a result of liquid, grit, power surge, burn-in, impact and physically broken parts. This service contract only covers a unit malfunction. Customer maintenance is not covered. Mack Camera & Video Service reserves the right to terminate service contracts if invoices are not paid within terms or are fraudulently altered by the dealers or service contract holder.

This limited service contract applies only to the product specified herein. It does not cover lamps, wall mounts, accessory speakers, wiring, remotes, dismount, installation and additional accessories or other expenses of consequential damages.

Mack Camera and Video Service will not be liable for loss of revenues or profits, inconvenience, expense of substitute equipment, loss of incidental or consequential damages. If the unit can not be repaired by Mack Camera or the Manufacturer for manufacturer’s defects, replacement will be made with the same or equivalent model based on the contracted unit current market value at our discretion. This service contract is not transferable.

This service contract is not an insurance policy or a warranty. This service contract is only valid if positive identification of the unit covered hereunder is presented at the time of service.

This service contract is only valid in the continental U.S.A.

A separate bulb service contract is available

Thanks,
Chris

I would be interested to know the differences between the two warranties. My TV is just over a week old, so I have a little time to decide what company I want to go with. I noticed that the Mack 3yr in home service plan was $90. That seems great to me compared to the $299 sears was going to charge me for a 3 year plan.

Any advice on this topic would be much appreciated.

phlash420,
There is not much difference in companies. They both use authorized technicians that are certified to perform service on your display.

With CPS you will receive a warranty within 6 hours. With Mack it takes 3-7 business days.

Chris

Might want to double check with Mack when I spoke to them yesterday they said they will cover world wide now. Hope they gave me the right info.

Might want to double check with Mack when I spoke to them yesterday they said they will cover world wide now. Hope they gave me the right info.

Yes you are correct. I just copied and paste T&C's from their website...

There dealer locator is right here:

http://www.mackcam.com/servicecontracts/find-a-dealer.php

Chris

Thanks for all the info Cree.

Thanks for all the info Cree.

NP! Its my pleasure...

Chris

whats the cheapest way to get either a Mack or CPS warranty???

Mack warranties are the cheapest. Some extended warranty companies come and go, again mack has been there since 1938. Is there anything else to really say ?? I only wish they had longer warranty plans.

whats the cheapest way to get either a Mack or CPS warranty???

Actually they are equal in price. It depends on how fast you need your warranty. CPS provides email confirmations to register the warranty within 3 hours. Sometimes even within 2 hours to register your display. You would receive an email confirmation from CPS through via MS Word Document. They are totally paperless, which is much better, effective, and more efficient than Mack Warranty. Mack Warranty still sends out about a 5x7 paper thin post card warranty to register your display, which takes roughly 3-7 business days. Mack is still working on becoming paperless.

Chris

How about RepairMaster extended warranty?

Is the extended warranty period start from TV purchase date, ew purshase date, or when manufature warranty expired?
I mean if I buy a TV today and purchase 3yr ew, will it give me 3yrs or 4yrs total?
Thanks,hdp.

How about RepairMaster extended warranty?

T&C's are fairly similar to either company. Their warranties are slightly more expensive than Mack or CPS. However, their biggest advantage is that you can purchase the warranty within 3 month remaining of your manufacturer's warranty. The disadvantage is that the warranty starts from date of purchase.

Chris

Is the extended warranty period start from TV purchase date, ew purshase date, or when manufature warranty expired?
I mean if I buy a TV today and purchase 3yr ew, will it give me 3yrs or 4yrs total?
Thanks,hdp.

Examples:
RepairMaster: 1 year manufacturer's warranty + 3 year Repair = 3 years total
CPS : 1 year manufacturer's warranty + 3 year Repair = 4 years total
Mack: 1 year manufacturer's warranty + 3 year Repair = 4 years total

Chris

CPS offers 5 year warranties...

RepairTech wanted my business badly about 6 months ago...Not sure that I want to carry them. Plus I prefer not to confuse consumers. Having Mack and CPS is enough...

Repairtech Inc. NJ, Worst company I've ever dealt with (http://www.complaints.com/2007/november/28/Repairtech_Inc._NJ__Worst_company_I_ve_ever_dealt_155376.htm )

RepairTech Inc. -Warranty scamsters (http://www.complaints.com/2006/august/18/RepairTech_Inc._-Warranty_scamsters_3074.htm)

Not sure...

On a scale of 1 to 5 I give Mack a 3 to 4

On a scale of 1 to 5 I give CPS a 4.5 to 5.

CPS has great service and you and you can get through to them very easy. The transactions are smooth and painless...

Chris

Eveyone gets a bad review here and there. I am sure you can find bad reviews about any company out there. ( there are people on this planet that just cannot be pleased. ) Heard the same about the other warranties out there. RepairTech has been in business since 1999, they are Not scamers.

All the extended warranty companies are like any other, they are insurance companies. What is the primary goal of any and all insurance companies, do not pay claims. In the end though these extended warranty companies do the right things and not always is the process painless.

CPS e-mails us evey week, we are not interested at this time.

Who has actually had any experience dealing with either Mack or CPS for repairs? How were they? Any significant differences aside from the surge protection question? I'm looking to see where to possibly get an extended warranty for a plasma.

The surge issue is a waste. Just about any surge unit has a warranty for life for up to at least 10 grand. CPS covering a person against surge, when a surge unit is required is a sales gimic. In the end they are all good companies, i do not think there is a bad choice.

The surge issue is a waste. Just about any surge unit has a warranty for life for up to at least 10 grand. CPS covering a person against surge, when a surge unit is required is a sales gimic. In the end they are all good companies, i do not think there is a bad choice.

A Waste? Its part of the feature and benefits of the warranty. BB, CC, *******'s Techshield, etc...all have surge protection included. It looks like you want to rely on the surge protector company to cover your items. I've talked with some people and in some areas where they have bad storms and many power outages. It would be hard to justify and place a service call into Monster, Belkin, etc...to have them come out and take a look at your display as result from a storm?

Chris

To each his own. The surge protection coverage offered by cps "is a complete sales pitch." CPS knows that the odds of a surge unit failing are slim to none since surge protectors are such a simple design.

If CPS wants to impress us offer this protection "without" a surge unit, then it is worth it. Then they are actually offering something. Not just a double warranty on something.

By the way that is what would happen if a surge unit failed from a surge unit company. Moster, Furman, ect ect would send out an adjuster and cut checks if there products fail for the larger claims, I dought they are going to take anyones word for it. I do not think the coverages writen all over the boxes for surge units for the bigger brands are scamming people (Monster, Furman, ect, ect). These maunfacturers infact know the odds of there units failing are pratically none and that is why they offer these payouts. Surge units have such a simple degin that the odds are probablly .001% for failure.

Again to each his own, key thing about extended warranties is this. "Will they be in business when we need them". Answer: Mack has been around since 1938.

Who has actually had any experience dealing with either Mack or CPS for repairs? How were they? Any significant differences aside from the surge protection question? I'm looking to see where to possibly get an extended warranty for a plasma.
Anyone out there with CPS or Mack that had service????

Creemail (Chris) please check for a PM.

CPS has been a pain to work with just trying to get a warranty. If they are such a pain to work with when I'm trying to give them my money I can only imagine how fun they will be if I actually had a claim. I had faxed them my invoice over a week ago trying to get some info and pricing and still nothing. Every time I call I end up waiting on hold forever.

Just my experience so far to go on has not been good with CPS.

CPS has been a pain to work with just trying to get a warranty. If they are such a pain to work with when I'm trying to give them my money I can only imagine how fun they will be if I actually had a claim. I had faxed them my invoice over a week ago trying to get some info and pricing and still nothing. Every time I call I end up waiting on hold forever.

Just my experience so far to go on has not been good with CPS.

I disagree. CPS is a very good company. You will need to go direct to dealers and not to the company for pricing. PM me if you have any questions...

Chris

Creemail (Chris) please check for a PM.

Emailed you back. Thank you! ;)

Chris

I have CPS after dealing with Chris at Mountavision. They e-mailed me the warranty card the very next day!

I have CPS after dealing with Chris at Mountavision. They e-mailed me the warranty card the very next day!

Yes they are quick! It could be as quick as 10 minutes. Ask tonyptony...;)

Chris

Anyone out there with CPS or Mack that had service????
+1
Anyone that filed warranty claims with CPS or Mack? How good are they in handling claims?

On the projector forum there are guys who bought warranties and just bulb warranties from Mack. I have read several posts about people saying they got their bulbs replaced with no hassle.

On the projector forum there are guys who bought warranties and just bulb warranties from Mack. I have read several posts about people saying they got their bulbs replaced with no hassle.
Good to hear!

Chris

Yes, I have to say that the turnaround for CPS was super quick through MountAVision. Thanks for the help, Chris. I'm hoping that CPS will hang in for the long haul. I know they haven't been around as long as Mack, and that concerned me a bit, but I decided to give them a shot. Need them to be there through at least 2014! :D

CPS has been a pain to work with just trying to get a warranty. If they are such a pain to work with when I'm trying to give them my money I can only imagine how fun they will be if I actually had a claim. I had faxed them my invoice over a week ago trying to get some info and pricing and still nothing. Every time I call I end up waiting on hold forever.

Just my experience so far to go on has not been good with CPS.
No extended warranty if perfect by any means. Pretty much all extended warranties will put up a little fight (as they are insurance companies) but in the end they usually pull through and do the right thing.

I believe in the three D's; Document, Document, Document. Always make sure that you document the call that you take and the person you talk to. That way you have something to fall back on. Not to say that Warranty companies are irresponsible, but it puts you a great position to get your questions answered quickly and effectively.

Chris

Yes, I have to say that the turnaround for CPS was super quick through MountAVision. Thanks for the help, Chris. I'm hoping that CPS will hang in for the long haul. I know they haven't been around as long as Mack, and that concerned me a bit, but I decided to give them a shot. Need them to be there through at least 2014! :D

I told you. It beats 2-5 business day mail! ;)

Mack has some catching up. I have been told that they are going paperless, but no dates on this yet... CPS is up one or +1...

Chris

I do not see how they need to be catching up since they have been in business since 1938. They must be doing something right. :rolleyes: Even if a client never gets there paperwork or an invoice as long as there vender is releaible they will always have there information on file. I personally like paper trails........Computer systems crash.....

I do not see how they need to be catching up since they have been in business since 1938. They must be doing something right. :rolleyes: Even if a client never gets there paperwork or an invoice as long as there vender is releaible they will always have there information on file.

Remember Mack's bread and butter for over 70+ years is not flat panel displays. More like cameras, handhelds, and accessories... Every warranty has to start somewhere. Although CPS has been around for 7 years I am happy at the end of day that they will deliver. Just ask Invision. As I recall B&H Photo no longer has a corporate account with Mack and does not sell Mack Warranties. I wonder why?

Chris

I personally like paper trails........Computer systems crash.....

Thats the stone age....

Files are kept on servers and not filing cabinets anymore...

Chris

Paper trails are another source of backup, might as well have it to cover ones back. Makes one feel warm and cosey inside :D

I do not need to wonder or ask Invision and B&H Photo anything, everyone has there own opinion. (Personally I would have rather started Best Buy.) Mack is calibrating 70 years in business. In 63 years, yeas 63 years we will see if these other warranty companies are around.....I know I will not be.....LOL.

To each his own. With a little bit of luck everyone will be covered as I hope the best for everyone out there whether they are a AVS member or not ;)

Paper trails are another source of backup, might as well have it to cover ones back. Makes one feel warm and cosey inside :D

I do not need to wonder or ask Invision and B&H Photo anything, everyone has there own opinion. (Personally I would have rather started Best Buy.) Mack is calibrating 70 years in business. In 63 years, yeas 63 years we will see if these other warranty companies are around.....I know I will not be.....LOL.

To each his own. With a little bit of luck everyone will be covered as I hope the best for everyone out there whether they are a AVS member or not ;)

No problem buddy! I know you love you Mack. Just giving you a hard time! LOL!

Chris

I don't love Mack, I will sell anything, anyone wants. Who am I to judge what a person wants to do with there hard earned money. But 70 years is a long time........

I don't love Mack, I will sell anything, anyone wants. Who am I to judge what a person wants to do with there hard earned money. But 70 years is a long time........

I gotcha!

Chris

Another plus for CPS I'm seeing is that the contract is transferable to another party.

With Mack is seems you can transfer all Mack Warranties "except" for Televisions. From the Mack website:

Is the Extended Service Contract transferable?
Yes!!! The best way to add value to any piece of equipment is to be able to offer the new owner extended coverage. Mack Camera Extended Service Contracts may be transferred to a new owner for $20.00 transfer fee. How to Transfer Your Contract to a New Owner
1. Send a letter to Mack Camera with the name, address, and phone number of the new owner, the make and model of the equipment with the serial number, and the service contract number.
2. Include a copy of the bill of sale and a check for the $ 20.00 transfer fee.
3. Mail all of the above to the Mack Camera & Video Service, Inc., 200 Morris Avenue, Springfield, NJ 07081.
TRANSFERS DO NOT APPLY TO TELEVISION SETS

Another plus for CPS I'm seeing is that the contract is transferable to another party.

With Mack is seems you can transfer all Mack Warranties "except" for Televisions. From the Mack website:

Good catch!

Chris

Mack has increased their prices. However, I will keep you posted. Based on what has been told:

"There was a price increase that took effect 5/30/2008 for all Mack Warranties. The way it was explained to me by my Mack rep is that these increases are a result of state and federal compliance changes in the warranty business which now require that they work with an insurance company to underwrite their warranties."

CPS Warranty has remained the same price, based on what I have talked to my rep about. So it looks like CPS has the edge in pricing.

Chris

CPS Warranty FAQ:

What exactly is a service plan?
An extended service plan is generally an extension of your original manufacturer's warranty. Most manufacturers warranty their products to be free from defects for up to one year from the date of purchase. This warranty virtually guarantees you that if your newly purchased product fails, the manufacturer will protect you from the high costs of replacement parts and labor necessary to repair your product. CPS extended service plans lengthen your products coverage for up to and additional 60 months (5 years) to insure you get years of performance satisfaction from your newly purchased product.

How is this different than the manufacturer's warranty?
A manufacturer's warranty usually offers limited coverage for a limited time, with parts and labor carrying separate lengths of coverage. For example, a common manufacturer warranty of a television might cover a consumer for one full year on parts defects but only 90 days on the high cost of labor involved to change those parts. CPS extended service plans provide comprehensive, long term, even length coverage. This means that should your product fail within your plans coverage time frame, both parts and labor costs are covered.

Where do I buy a CPS Extended Service Plan?
CPS Extended Service Plans can be purchased along with your product at participating retail and internet affiliates. If you purchased a product from a retail store that does not carry CPS extended service plans, you may call (800) 905- 0443 for an authorized reseller near you.

Can I renew my extended service plan?
Yes, service plans are renewable and must be submitted 30 days prior to the original plans expiration. Please contact a CPS representative to discuss your renewal options at (800) 905- 0443.

What should I do if I need service?
CPS offers an easy to use interactive form online which you may use to request that we initiate a claim on your product. Your other alternative is to call the toll-free number (800) 905- 0443 and have a qualified representative make this request for you with the information you will provide. We believe that our claim initiation request process is the absolute best our industry has to offer. It is designed for simplicity and speed.

Who will perform the service on my product?
Our company works with over 11,000 authorized service professionals throughout the country. Each technician is extensively trained by the respective manufacturers to provide service on your products. Technicians must complete annual and bi-annual continued education exams in addition to being well versed in manufacturer supplied update bulletins to insure their level of expertise is as current as the new products which hit the market. We urge our customers to provide feedback regarding their experiences which we later use to insure that the level of service we are expected to provide is exactly the level of service you receive.

May I transfer my service plan to another person?
Our service plans are 100% transferable. If you would like transfer ownership of the covered product along with its coverage, we require that the request be supplied in writing. For assistance please contact a CPS Representative at (800) 905- 0443. Please have all of the new owner's information at hand when requesting a transfer.

Will I have to pay a deductible or any other "hidden costs"?
Generally, the amount of a deductible is almost always proportional to the amount of the premium charged. In order to have a lower deductible, even as low as $0, the plan holder would generally have to agree to a higher premium. For those who want lower premiums, they must agree to a higher deductible. Every CPS service plan carries a $0.00 deductible along with low premiums. This means that with a CPS service plan there are no high upfront costs and we are committed to cover 100% parts and labor costs on any authorized claim.

If you experience any difficulty with our site Please e-mail or call us toll-free at (800) 905- 0443 and a customer representative will be glad to assist you.

Just a heads up. Mack's pricing has gone up and CPS has remained the same...

Chris

The following information contains the Terms & Conditions of this Contract.
Obligors:

The Company obligated under this Contract is Consumer Priority Service, Inc ("CPS"). To obtain service under this Contract, You must contact CPS during regular business hours at 1-800-905-0443 and obtain an Authorized Service Reference Number. A CPS Claims representative will provide you with detailed procedures regarding your claim. Please have your Membership ID number and your sales receipt available, as they will be required to obtain service. There is no deductible required to obtain service for your product under this contract. If emergency service is necessary, please describe the nature of the emergency to our customer service representative. Please note that, during severe weather conditions and during peak seasons, we will give priority to emergency calls. Emergency service will be available at no additional charge during these times. Meaningful service will be initiated and completed as soon as reasonably possible. Foreign language assistance may be available for your convenience. What is Covered: This Contract covers parts and labor costs resulting from a mechanical or electrical failure of the Product caused by defects in workmanship and/or materials, and may include costs of shipping the Product to and from a repair center if required by CPS. As an extension of your written manufacturer's warranty and unless otherwise noted, CPS service plans cover exactly the same parts and services offered in the manufacturer's written warranty. If In-Home service is specified on the front of your membership ID card, service will be provided at the address identified in the registration of your Contract. In the event that your Product needs to be removed and repaired elsewhere, pickup and return related expenses shall be covered through your Contract. If you live outside of our coverage area (more than 60 miles from the nearest CPS service center), you may be required to transport or obtain transport for your Product prior to service.

Carry In Service - If In-Home service is not specified on the front of your membership ID card, your service level is "Carry In". After a claim authorization request has been issued, You will be instructed how to proceed with your claim. You shall be required to bring or send your product to a Consumer Priority Service repair facility in order to initiate service on the covered Product. In the event that CPS opts to replace your Product, You may be required to ship your product to a designated CPS facility in order to initiate the replacement process. CPS will replace the covered Product with one of equal features or current market value or reimburse You for the replacement of the Product, at our discretion, when required, due to a breakdown experienced during normal wear and tear. Reimbursement may take the form of a gift card valid up to one year at a retailer who may carry similar products. Product breakdowns resulting from actions or events which would not be covered under the manufacturer's written warranty will not be replaced.

Term of Coverage: Coverage for Service Plans begins upon expiration of the manufacturer's written warranty and extends for the duration indicated on the front side of the membership ID card. In the event of uneven length manufacturer coverage (e.g. 1 year part, 90 days labor), this Contract shall begin upon expiration of the manufacturer's written warranty with the shorter duration. In the event a Product is being serviced by an Authorized CPS Service Center as the Contract expires, the term of the Contract will be extended until the covered repair has been completed.

Limit of Liability: For any single claim, the limit of liability under this Contract to the Obligor shall be the lesser cost of (1) Repairs performed up to the purchase price originally paid for the covered Product as indicated on the sales invoice, (2) Replacement of your covered Product with a product of comparable functions or features, (3) Monetary reimbursement for authorized repairs or replacement up to the purchase price paid for the covered Product, or (4) Monetary reimbursement or gift card up to the lesser of the price that You paid for the Product as indicated on the sales invoice or its current market value. In the event that the total of all authorized repairs exceeds the purchase price paid for the Product as indicated on the sales invoice or CPS replaces the Product with another product of comparable features or CPS reimburses You monetarily for repairs or the purchase price of the Product, CPS will have satisfied all obligations under this Contract and have no further liability.

No Lemon Policy: During the term of this Contract, if after three (3) service repairs have been completed for the same defect on an Individual Product, and that individual Product requires a fourth repair for the same defect, as determined by Us, We will replace it with a product of comparable features or functions. Repairs performed while the Product is under manufacturer's warranty do not apply to this policy.

WHAT IS NOT COVERED.
(1) INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO ANY DELAY IN RENDERING SERVICE UNDER
THIS CONTRACT, FOR LOSS OF DATA, OR FOR LOSS OF USE DURING THE PERIOD THAT THE PRODUCT IS AT A REPAIR CENTER OR OTHERWISE AWAITING PARTS;
(2) ANY AND ALL PRE-EXISTING CONDITIONS THAT OCCUR PRIOR TO THE EFFECTIVE DATE OF THIS CONTRACT;
(3) DAMAGE FROM ACCIDENT, ABUSE, MISUSE, INTRODUCTION OF FOREIGN OBJECTS INTO THE PRODUCT, UNAUTHORIZED PRODUCT MODIFICATIONS OR ALTERATIONS;
(4) FAILURE TO PROPERLY FOLLOW THE MANUFACTURER'S INSTRUCTIONS;
(5) THIRD PARTY ACTIONS (FIRE, COLLISION, VANDALISM, THEFT, ETC.);
(6) THE ELEMENTS OR ACTS OF GOD;
(7) WAR, INVASION OR ACT OF FOREIGN ENEMY, HOSTILITIES, CIVIL WAR, REBELLION, RIOT, STRIKE, LABOR DISTURBANCE, LOCKOUT OR CIVIL COMMOTION;
(8) DAMAGE CAUSED BY DEFECTIVE BATTERIES, POWER SURGES CAUSED BY DEFECTIVE BATTERIES OR REPLACEMENT OF DEFECTIVE
BATTERIES;
(9) WITH THE EXCEPTION OF DAMAGE MANIFESTING FROM POWER SURGES, DAMAGE COVERED BY ANY OTHER WARRANTY OR SERVICE
CONTRACT;
(10) PREVENTATIVE MAINTENANCE;
(11) DAMAGE WHICH IS NOT REPORTED WITHIN 30 DAYS AFTER EXPIRATION OF THIS CONTRACT;
(12) COST OF INSTALLATION, REMOVAL OR REINSTALLATION OF THE PRODUCT;
(13) PERIODIC CHECKUPS AND/OR MAINTENANCE AS DIRECTED BY THE MANUFACTURER;
(14) ANY LOSS OTHER THAN A COVERED BREAKDOWN OF THE PRODUCT;
(15) PRODUCTS NOT ORIGINALLY COVERED BY THE MANUFACTURER'S WRITTEN WARRANTY;
(16) NON-FUNCTIONAL OR AESTHETIC PARTS INCLUDING BUT NOT LIMITED TO PLASTIC PARTS OR KNOBS;
(17) UNAUTHORIZED REPAIRS AND/OR PARTS;
(18) PARTS FAILURE DUE TO A MANUFACTURER RECALL;
(19) ACCESSORIES USED IN CONJUNCTION WITH A COVERED PRODUCT;
(20) DAMAGE, WARPING OR RUSTING OF ANY KIND TO THE HOUSING, CASE OR FRAME OF THE PRODUCT OR ANY NON-OPERATING PART;
(21) PARTS NORMALLY DESIGNATED TO BE REPLACED PERIODICALLY BY YOU OR CONSUMED DURING THE LIFE OF THE PRODUCT (I.E., BATTERIES, VIDEO CASSETTES, DVDS AND COMPACT DISCS, BULBS, ETC.);
(22) DAMAGE INCURRED DURING TRANSPORTATION;
(23) LOSS OR DAMAGE RESULTING FROM THE FAILURE TO PROVIDE MANUFACTURER'S RECOMMENDED MAINTENANCE; (24) IMPROPER INSTALLATION OF COMPONENTS OR PERIPHERALS;
(25) BURNED-IN PLASMA OR PHOSPHOR IN CATHODE RAY TUBES OR ANY OTHER TYPE OF DISPLAY;
(26) ANY DAMAGE CAUSED BY A COMPUTER VIRUS;
(27) ANY DAMAGE TO RECORDING MEDIA, INCLUDING ANY SOFTWARE PROGRAMS, DATA, OR CONFIGURATION/SETUP INFORMATION RESIDENT ON ANY MASS STORAGE DEVICES SUCH AS HARD DRIVES, CD-ROM DRIVES, DVD DRIVES, FLOPPY DISKETTES, TAPE DRIVES OR TAPE BACKUP SYSTEMS, AS A RESULT OF THE MALFUNCTIONING OR DAMAGE OF AN OPERATING OR NON-OPERATING PART, OR AS A RESULT OF ANY REPAIRS OR REPLACEMENT UNDER THIS CONTRACT;
(28) PRODUCTS WITH REMOVED, ALTERED OR INVALID SERIAL NUMBERS;
(29) ALL COMPUTER SOFTWARE, INCLUDING CUSTOMIZED OR PROPRIETARY SOFTWARE, AND THOSE SOFTWARE ERRORS THAT CONFIRM IMPROPERLY FUNCTIONING OR DEFECTIVE SOFTWARE;
(30) LOSS OR CORRUPTION OF DATA AND/OR THE RESTORATION OF SOFTWARE AND OPERATING SYSTEMS;
(31) PRODUCT REPAIRS WHICH SHOULD BE COVERED BY A MANUFACTURER'S WARRANTY; AND
(32) PRODUCTS SOLD "AS-IS" INCLUDING BUT NOT LIMITED TO FLOOR MODELS (UNLESS COVERED BY A FULL MANUFACTURER'S WARRANTY ON YOUR DATE OF PURCHASE) AND DEMONSTRATION MODELS.

Definitions:
(1) We/Us/Our: The company obligated under this Contract, as referenced in the "Obligor" section of this Contract;
(2) CPS: The administrator of this contract; namely: In all states Consumer Priority Service, Inc.
(3) Breakdown: The mechanical or electrical failure of the Product caused by defects in workmanship and/or materials;
(4) Product The consumer item(s) which You purchased concurrently with and is covered by this Contract;
(5) You/Your The individual who purchased the Product and this Contract, or the approved transferee. Transfer: This Contract is 100% transferable. To transfer your contract to a new owner, please send the $15.00 Transfer Fee along with your written request to the address specified at the end of these terms and conditions. Information provided by You must include the Contract membership ID number, date of transfer, new owner's full name, complete street address and telephone contact number. CPS will provide You as well as the new owner with written confirmation of the transfer. Should you have questions or need assistance with a transfer please contact CPS at 1-800-905-0443.

Renewal: This Contract may be renewable. Depending on the duration of the Contract and the Product which it covers, the Authorized CPS Dealer through which you have purchased this Contract may offer You a Contract Renewal plan to replace an expiring plan you have purchased through them. Renewals plans are bound by the same terms and conditions highlighted herein. Durations of Renewal plans range from 12-36 months; beginning upon expiration date of your original CPS Contract and extending though the duration indicated on the front side of your new Membership ID card. Renewals may be done directly with CPS by contacting us at 1-800-905-0443.

Registration: This Contract requires registration to be completed by You within thirty (30) calendar days of the date located on the original sales invoice of the covered Product. Failure to properly register within this time frame may void this Contract and result in denied coverage.

Cancellation: You may cancel this Contract for any reason at any time by surrendering it to the Authorized CPS Dealer where You have purchased it. If you made your purchase through CPS

Direct: You may provide written notice to Cancellations Department at the address listed below. In the event that You wish to cancel this Contract within thirty (30) days of receipt, You shall receive a full refund of the purchase price of the Contract. In the event You wish to cancel this Contract after thirty (30) days of receipt, You shall receive a pro rata refund equal to the purchase price less (1) an Administrative fee (not to exceed 10 percent of the price of this Contract or $25.00), (2) an Effective fee (pro rata fee based on the months this Contract has been active), and (3) any claims that have been paid or repairs that have been made. CPS may not cancel this Contract except for fraud, material misrepresentation, non-payment, improper or failed registration, or if required to do so by any regulatory authority. If CPS cancels this Contract, You shall receive a refund of 100% of the pro rata unearned portion of the Contract price less any claims which have been paid. IN ALABAMA, HAWAII, MARYLAND, NEVADA, NEW YORK, TEXAS, WASHINGTON AND WYOMING: A ten percent (10%) penalty per month shall be applied to refunds not paid or credited within thirty (90) Days of receipt of a returned Service Contract. This is not a contract of insurance. Obligations of the Obligor under this Contract are uninsured and backed solely by the full faith and credit of CPS. In AL, CT, GA, HI, Il, KY, NC, NV, NY, SC, TX, UT, WA, WI, and WY: If You have filed a claim in writing under this Contract and the Obligor fails to pay or provide service on a claim within 60 days of filing such a claim, or if You are otherwise dissatisfied, please submit Your claim in writing and a copy of this Contract and the sales receipt for the Product to Attention: Service Contract Claims at the address listed below or call 1-800-905-0443 for assistance. Entire Contract: This Contract, including the membership card, terms, conditions, limitations, exceptions and exclusions, and the sales receipt for your Product constitutes the entire Contract. Your rights under this Contract may vary from state to state.

Arbitration: To the extent permitted by applicable law, any controversy or claim arising out of or relating to this Contract, or breach thereof, will be settled by binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association. A judgment upon the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. The parties specifically agree to the binding nature of the arbitration.

ARIZONA ONLY: No claim incurred or paid will be deducted from the amount to be returned in
the event of cancellation. In the "WHAT IS NOT COVERED" section of this Contract, exclusion
12) does not apply in the state of Arizona.

CALIFORNIA ONLY: Informal dispute resolution is not available.

CONNECTICUT ONLY: If You purchased this Contract in Connecticut, You may pursue arbitration to settle disputes between You and the provider of this Contract. The term of this Contract will be automatically extended for the period during which the Product is in the custody of a service center for repair. You may cancel this Contract if You return the Product or the Product is sold, lost, stolen, or destroyed.

FLORIDA ONLY: The Arbitration section of this Contract in not applicable. In the event this Contract is cancelled by the Contract holder, return of the premium shall be based upon 90 percent of the unearned pro-rata premium less any claims that have been paid or less the cost of repairs made on behalf of the Contract holder. In the event this Contract is cancelled by CPS, return of premium shall be based upon 100 percent of the unearned pro-rata premium.

GEORGIA ONLY: If You cancel after thirty (30) days of receipt of Your Contract, You will receive a pro rata refund of the Contract price. In the event of cancellation by CPS, notice of such cancellation will be in writing and given at least 30 days prior to cancellation. Claims paid shall not be deducted from any refund owed as a result of cancellation. CPS may not cancel this contract except for fraud, material misrepresentation, or non-payment by You. Any refund owed and not paid as required is subject to a penalty equal to 25% of the refund owed and interest of 18% per year until paid; however, such penalty shall not exceed 50% of the amount of the refund. Under "What is Not Covered", #2 is changed to "Any and all pre-existing conditions known by You that occur prior to the effective date of this Contract." The Arbitration section of this Contract is not applicable.

MICHIGAN ONLY: If performance under this Contract is interrupted because of a strike or work stoppage at Our place of business, the effective period of the Contract shall be extended for the period of the strike or work stoppage.

NEVADA ONLY: No claim incurred or paid will be deducted from the amount to be returned in the event of cancellation CPS may not cancel this Contract without providing You with written notice at least 15 days, prior to the effective date of cancellation. Such notice shall include the effective date of cancellation and the reason for cancellation.

NEW MEXICO ONLY: CPS may not cancel this Contract without providing You with written notice at least 15 days prior to the effective date of cancellation. Such notice shall include the effective date of cancellation and the reason for cancellation. If this Contract has been effective for a period of seventy (70) days, CPS may not cancel before the expiration of the Contract term or one (1) year, whichever occurs first, unless: 1) You fail to pay any amount due; 2) You are convicted of a crime which results in an increase in the service required under the Contract; 3)
You engage in fraud or material misrepresentation in obtaining this Contract; or 4) You commit any act, omission, or violation of any terms of this Contract after the effective date of this Contract which substantially and materially increase the service required under this Contract. A ten percent (10%) penalty per month shall be applied to refunds not paid or credited within sixty (60) days of receipt of a returned Service Contract.

NORTH CAROLINA ONLY: You understand that the purchase of this Contract is not required to purchase or to obtain financing for the Product. CPS may not cancel this Contract except for nonpayment by You or for violation of any of the terms and conditions of this Contract.

OKLAHOMA ONLY: This Contract is not issued by the manufacturer or wholesale company marketing the Product covered by this Contract. This Contract will not be honored by such manufacturer or wholesale company. In the event You cancel this Contract, return of premium shall be based upon ninety percent (90%) of the unearned pro rata premium. In the event CPS cancels the Contract, return of premium shall be based upon one hundred percent (100%) of unearned pro rata premium.

TEXAS ONLY: If You purchased this Contract in Texas, questions concerning the regulation of service contracts should be addressed to the Obligor of this Contract.

UTAH ONLY: Coverage afforded under this Contract is not guaranteed by any organization other than the Obligor. Proof of loss should be furnished by You to the Administrator within 72 hours of the failure. Failure to furnish such notice or proof within the time required by this Contract does not invalidate or reduce a claim. We can cancel this Contract during the first sixty (60) days of the initial annual term by mailing to you a notice of cancellation at least thirty (30) days prior to the effective date of cancellation. We can also cancel this Contract during such time period for nonpayment of premium by mailing You a notice of cancellation at least ten (10) days prior to the effective date of cancellation. After sixty (60) days have elapsed, We may cancel this Contract by mailing a cancellation notice to You at least ten (10) days prior to the cancellation date for nonpayment of premium and thirty (30) days prior to the cancellation date for any of the following reasons (a) material misrepresentation, (b) substantial change in the risk assumed, unless We should reasonably have foreseen the change or contemplated the risk when entering into the Contract, or (c) substantial breaches of contractual duties, conditions, or warranties. The notice of cancellation must be in writing to You at your last known address and contain all of the following: (1) the Contract number, (2) the date of notice, (3) the effective Date of the cancellation and, (4) a detailed explanation of the reason for cancellation.

WASHINGTON ONLY: CPS may not cancel this Contract without providing You with written notice at least 21 days prior to the effective date of cancellation. Such notice shall include the effective date of cancellation and the reason for cancellation.

WISCONSIN ONLY: Claims paid or the cost of repairs performed shall not be deducted from the amount to be refunded upon cancellation of this Contract. You should furnish proof of loss to the Administrator as soon as reasonably possible. Failure to furnish such notice or proof within the time required by this Contract does not invalidate or reduce a claim Under "What is Not Covered".

WYOMING ONLY: In the state of Wyoming, arbitration can only be final and binding if agreed to by the parties involved, in a separate written agreement Quality Assurance: Consumers are always our first priority. If you feel that our service or the service offered to you through one of our Authorized Dealers, is not up to the standard which you would deem 100% top quality, please write to our Customer Relations Department at the address indicated below. Please iterate what you feel we can do to rectify the matter for you. To obtain a large-type copy of the terms and conditions of this Contract or for general questions please visit our website at www.cpscentral.com or
send your request in writing to:
Consumer Priority Service, Inc.
PO Box 32160
Newark, NJ, 07102

Just got my 3 year CPS warranty from mountavision, process took them less than 30 minutes from ordering to having my info in CPS's system. Forgot to mention the people over at mountavision were extremely great to deal with. I must have chated for 30 minutes with them, just about A/V in general. Nice to see companies like mountavision exist, I think you guys have something great going for you, I will be back for more business.

Just got my 3 year CPS warranty from mountavision, process took them less than 30 minutes from ordering to having my info in CPS's system. Forgot to mention the people over at mountavision were extremely great to deal with. I must have chated for 30 minutes with them, just about A/V in general. Nice to see companies like mountavision exist, I think you guys have something great going for you, I will be back for more business.

Thanks avguy! ;) Usually takes minutes to receive during business hours...

Chris

I just got done registering my CPS 3yr in home bought through Chris (Mountavision). One of the easiest purchases I have ever made. Thanks for the advice and answering my endless questions.

I just got done registering my CPS 3yr in home bought through Chris (Mountavision). One of the easiest purchases I have ever made. Thanks for the advice and answering my endless questions.

Not a problem. It was my pleasure...

Thanks,
Chris

Do these warranties have to be purchased 30 days after the TV purchase? Im about 8 months in and might want to buy a warranty but not sure of my options.

PS- Dont mean to hijack the thread...just a one reply will do good. Didn't want to start a whole new thread.

Do these warranties have to be purchased 30 days after the TV purchase? Im about 8 months in and might want to buy a warranty but not sure of my options.

PS- Dont mean to hijack the thread...just a one reply will do good. Didn't want to start a whole new thread.

I have seen warranties purchased right before there one year manufacturer warranty is up. You have to get permission from CPS to do it but it can be done. I have not used MACK before.

I might have to talk to them then! What is the complete company name though so i dont call the wrong people. Anyone got a #?

Being a college student, if my Sammy 5054 went out i'd be screwed...no way im watching a 32" sd again! Even if its $100 for a couple years of easy thinking, then that'll be great!

I might have to talk to them then! What is the complete company name though so i dont call the wrong people. Anyone got a #?

Being a college student, if my Sammy 5054 went out i'd be screwed...no way im watching a 32" sd again! Even if its $100 for a couple years of easy thinking, then that'll be great!

Yes contact CPS and their number is Tel: (800) 905-0443. My reps name is Abe Tobias. If he is not available then try to talk with anyone within their warranty department. Alex is right, however, its treated case by case basis. Although, like Alex mentioned they can make exceptions. One of things is that they want to ensure that the display is brand new. Other than that if you are clear you are free to purchase from any retailer. ;)

Mack on the other hand, if very particular and will not extend coverage. Mack is usually around 30 days. You gotta love CPS!

Chris

I just want to clarify something with CPS. You will receive an email from CPS within their business hours from 8-5PM. On average it usually takes less than 10 minutes. It is very quick. Make sure to check your email and spam box for a confirmation email:

It will state:

"Dear Valued Customer,

Thank you for your recent purchase of a Consumer Priority Service parts and labor protection plan through our authorized dealer network. Our goal is to provide you with the highest level of customer service throughout the duration of your plan. Below please find information regarding your plan and its coverage.

Membership ID #: XXXXXXX
Coverage Length: X year(s)
Coverage Description: TV/Monitor In-Home
Maximum Coverage: $XXXX.XX
Deductible: $0.00

Please be advised that your service plan requires registration within 30 days of your dated invoice. You will need your product's serial number to complete the registration process.

Log on to your account using the following information to register your product(s) for coverage:

Login: youremail@email.com
Password: xxxxxxxxx

Click here to login to your account (http://www.cpscentral.com/client)

If you require any assistance with your registration please call toll free (800) 905-0443.

Customer Support Team
Customer Priority Service
www.cpscentral.com"

Regarding the CPS and Mack individual extended warranties where they specify it covers a TV "under" some price, is that the price of the TV prior to sales tax, shipping and other charges? How is that confirmed when the warranty is ordered, a copy of a sales recept?

For example, with this warranty listed as: CPS 3-Year Television In-Home Under $1,500.00

So if I purchased a 46" plasma TV on sale for $1499.99 prior to sales tax, shipping, etc - would that particular warranty be qualified for that TV?

That is correct, you have the general idea.

Do you have to provide a copy of the sales receipt or something to prove your TV cost under the limit that the warranty is listed for?
If so do you do so prior to purchasing the warranty or when a claim is made or ?
How about if the sales receipt shows one price, but a rebate was received some weeks later from a special discount offer? Does the rebate reduce the TV price in regard to the warranty limit?

Want to be certain the correct warranty is chosen at the beginning and not have to worry when/if a claim is made!

Regarding the CPS and Mack individual extended warranties where they specify it covers a TV "under" some price, is that the price of the TV prior to sales tax, shipping and other charges? How is that confirmed when the warranty is ordered, a copy of a sales recept?

For example, with this warranty listed as: CPS 3-Year Television In-Home Under $1,500.00

So if I purchased a 46" plasma TV on sale for $1499.99 prior to sales tax, shipping, etc - would that particular warranty be qualified for that TV?

No. Shipping and taxes are excluded from the warranty that you are looking to purchase. Yes you will need to provide a copy of your sales receipt when service work is being performed.

Yes. Any display from $0-$1500 would apply to this warranty. Although if you are within a few dollars that is understandable and they may qualify for the lower bracket warranty.

Chris

Do you have to provide a copy of the sales receipt or something to prove your TV cost under the limit that the warranty is listed for?
If so do you do so prior to purchasing the warranty or when a claim is made or ?
How about if the sales receipt shows one price, but a rebate was received some weeks later from a special discount offer? Does the rebate reduce the TV price in regard to the warranty limit?

Want to be certain the correct warranty is chosen at the beginning and not have to worry when/if a claim is made!

Yes. You will need to provide a copy of your sales receipt to prove the cost of your display. Registration is taken care of before the claim is made. It goes by the total purchase price that is on receipt. Although you may get a mail-in-rebate that does not get accounted for, CPS or Mack only wants to see how much you paid at that time. Now if you can go back to the store and have them readjust the receipt to show the difference then you would be in business.

Chris

So one must be certain to keep a copy of the TV sales receipt safe for the 3+ years of the period of the warranty to show whenever a claim is made? I wish that could be done once at the beginning and then have the warranty validated from then on.

^^^^That is correct. Then again the receipt is needed for the manufacturers warranty also. Once of the nice things about buying thru the net is that most venders keep copies of invoices and warranties, at a clients request, within minutes and invoice can be e-mailed.

So one must be certain to keep a copy of the TV sales receipt safe for the 3+ years of the period of the warranty to show whenever a claim is made? I wish that could be done once at the beginning and then have the warranty validated from then on.

Like Cleveland mentioned, obtaining and maintaining your receipt should be no problem. Most retailers are setup to generate an electronic invoice that is emailed to you. What may happen is that when service work is performed they may have your receipt on file. However, its good to make sure to have a copy available.

Chris

Chris,

Check PM.

Thanks

Will they accept a scanned copy of the receipt for service? I plan on saving the original but I was thinking I would scan a copy and keep it saved on my hard drive, because knowing me I will end up losing the original.

Will they accept a scanned copy of the receipt for service? I plan on saving the original but I was thinking I would scan a copy and keep it saved on my hard drive, because knowing me I will end up losing the original.

A scanned copy is equally as good. However, its best to go back to the original retailer for an original (if necessary)...

Chris

What if the item is purchased online - online retailers don't give the same little receipts as normal stores do. What do we use then?

If you do not get a receipt from an online vender, a person has no warranty to start with. A person would not even be able to prove the point of sale. A receipt is a receipt, weither bought online or thru a B & M.

What if the item is purchased online - online retailers don't give the same little receipts as normal stores do. What do we use then?

Their is a difference between an electronic invoice vs. a sale receipt. Our system is setup to provide you an electronic invoice, in which all online retailers have that ability with an ecommerce shopping software.

Chris

CPS, been happy

Is it possible to buy an extended warranty after 30 days? I bought my kuro and BB and was weighing on buying their PSP but decided that $400 was too much. Now I found this and the CPS warranties are much more reasonable.

Is it possible to buy an extended warranty after 30 days? I bought my kuro and BB and was weighing on buying their PSP but decided that $400 was too much. Now I found this and the CPS warranties are much more reasonable.

Yes you may...Mack is not as flexible as CPS. CPS has honored warranties after 30 days in some cases. You have to ensure that the display is brand new. Other than that, you are good to go...

Chris

What about the availability of servicers?

I checked thier sites for local authorized repair centers and there is no one closer than 1-3 hrs
Has anyone had issues or refusals due to distance?

What about the availability of servicers?

I checked thier sites for local authorized repair centers and there is no one closer than 1-3 hrs
Has anyone had issues or refusals due to distance?

Bump, as I'd like to know this as well.


And what's the deal with CPS? Do I have to "register" and give all my personal info just to see the available plan types along with their pricing? How exactly do you initiate a warranty?

Can't they put a big box saying "Hey Slapnuts, click here for a warranty"? Not exactly moron friendly. If I'm missing something, see operative word in preceding sentence.

:)

What about the availability of servicers?

I checked thier sites for local authorized repair centers and there is no one closer than 1-3 hrs
Has anyone had issues or refusals due to distance?

Depending on your zip code it will give you a rough estimate on where the locations or authorized repair technicians will reside. In most cases, they can be within a remote or prominent area. Time of service call for the technician to come out will be dependant on their schedule and availability.

Chris

Bump, as I'd like to know this as well.


And what's the deal with CPS? Do I have to "register" and give all my personal info just to see the available plan types along with their pricing? How exactly do you initiate a warranty?

Can't they put a big box saying "Hey Slapnuts, click here for a warranty"? Not exactly moron friendly. If I'm missing something, see operative word in preceding sentence.

:)

Doobie,
Your registration is completed via online. Again no warranty papers in the mail. You will receive a welcome registration email. You will then place all of your information within CPS website. Your address and information is required, along with make and model of the display, as well as serial number.

Chris

Doobie,
Your registration is completed via online. Again no warranty papers in the mail. You will receive a welcome registration email. You will then place all of your information within CPS website. Your address and information is required, along with make and model of the display, as well as serial number.

Chris

Thank you for your help.

That all went ok, but now they want a "CPS Membership ID". Short of my login ID (which isn't it), I have no info to give them. Familiar with that?

I would be interested to know the differences between the two warranties. My TV is just over a week old, so I have a little time to decide what company I want to go with. I noticed that the Mack 3yr in home service plan was $90. That seems great to me compared to the $299 sears was going to charge me for a 3 year plan.

Any advice on this topic would be much appreciated.

what Mack plan do you have for your tv. That seems low because I saw a Mack plan for 199 dollars for tv's under 1700 dollars

jasguild

what Mack plan do you have for your tv. That seems low because I saw a Mack plan for 199 dollars for tv's under 1700 dollars

jasguild

Its called "margins"

Chris

Thank you for your help.

That all went ok, but now they want a "CPS Membership ID". Short of my login ID (which isn't it), I have no info to give them. Familiar with that?

Membership ID is usually included within the email. That is a unique number to identify you and your warranty purchase.

Chris

what Mack plan do you have for your tv. That seems low because I saw a Mack plan for 199 dollars for tv's under 1700 dollars

jasguild

Even that is high..........

What about the availability of servicers?
I checked thier sites for local authorized repair centers and there is no one closer than 1-3 hrs Has anyone had issues or refusals due to distance?
All extended warranties are nothing more than insurance policies. No extended warranty does there own work, they would call a tv repair center in your area and dispatch them for service. A person would really have to live in a remote area not to get "in home" service.

All extended warranties are nothing more than insurance policies. No extended warranty does there own work, they would call a tv repair center in your area and dispatch them for service. A person would really have to live in a remote area not to get "in home" service.

Remote may be a relative term. The version of the CPS terms & conditions that I read online, which may not be current because I couldn't find it on their own web site, specified 60 miles. Beyond that, the TV had to be shipped at their expense.

The CPS site returns a list that includes both authorized and unauthorized service centers so it isn't much help. However, my TV is in northwestern Wisconsin, and nothing on the CPS list is within 60 miles. My investigation of Mack wasn't any more encouraging.

All I can go by is experience. If you open the yellow pages, go under tv repair, if there is someone in your area who is authorized to work on that brand, the extended warranty company would hire them to do the work. (At least Mack, RepairTech, and Warrantech work this way.)

Chris, just bought the 3yr CPS warranty from your site. Considering its past 5PM I don't expect an email from CPS until tomorrow. (Maybe not even until Monday?) Anyhow thanks for answering all my questions via PM! :)

All I can go by is experience. If you open the yellow pages, go under tv repair, if there is someone in your area who is authorized to work on that brand, the extended warranty company would hire them to do the work. (At least Mack, RepairTech, and Warrantech work this way.)

The problem is when you open the local yellow pages (all 156 pages, in my case) and tv repair isn't even a category. Then it's important to know how far the warranty company will go to send help and who pays for shipping if it won't. We're less than three hours from Minneapolis so it's hardly in the middle of the wilderness.

Let me understand this correctly.

If you have just purchased a Plasma unit from another vendor lets just say Vendor X but the warranty plan they offer costs more.

Can I purchase just a CPS warranty from a place live MountAVsion and apply that to my Plasma I purchased from Vendor X? What is the time limitation again in this particular scenario?

Thanks you guys rock!

Chris, just bought the 3yr CPS warranty from your site. Considering its past 5PM I don't expect an email from CPS until tomorrow. (Maybe not even until Monday?) Anyhow thanks for answering all my questions via PM! :)

No problem. You should receive the warranty Monday morning. Be sure to check your spam box as well. Thanks buddy! ;)

Chris

Let me understand this correctly.

If you have just purchased a Plasma unit from another vendor lets just say Vendor X but the warranty plan they offer costs more.

Can I purchase just a CPS warranty from a place live MountAVsion and apply that to my Plasma I purchased from Vendor X? What is the time limitation again in this particular scenario?

Thanks you guys rock!

Yep! As long as its brand new and within 30 days. CPS has been flexible and I have seen them make exceptions past 30 days. Although its case by case.

Chris

Nk1,

You've got it exactly right. For example, I purchased my TV from Amazon. Within 30 days I can then purchase an extended warranty from CPS/Mack from any vendor, even if I didn't purchase the TV from them. Just remember to buy it within thirty days of you're original purchase. (Apparently CPS makes exceptions but why go through that hassle if you don't have to.)

EDIT: Chris, you beat me to it LOL. You're a customer service machine! Thanks again.

Nk1,

You've got it exactly right. For example, I purchased my TV from Amazon. Within 30 days I can then purchase an extended warranty from CPS/Mack from any vendor, even if I didn't purchase the TV from them. Just remember to buy it within thirty days of you're original purchase. (Apparently CPS makes exceptions but why go through that hassle if you don't have to.)

EDIT: Chris, you beat me to it LOL. You're a customer service machine! Thanks again.

You are correct. However, its not an issue with CPS. Trust me. We have a great relationship! No problem. Thanks buddy!

Chris

Extended warranty companies always make exceptions, we always back it in writing from our reps. RepairTech will allow us to add warranties on refebished products that only come with a 30 day warranty from the start.

Let me understand this correctly.

If you have just purchased a Plasma unit from another vendor lets just say Vendor X but the warranty plan they offer costs more.

Can I purchase just a CPS warranty from a place live MountAVsion and apply that to my Plasma I purchased from Vendor X? What is the time limitation again in this particular scenario?

Thanks you guys rock!

You bet......

Thanks guys for the info on purchasing the extended warranty from a different vendor. Also thanks for letting me know I have 30 days from purchase of TV to get the warranty.
Much appreciated!

Thanks guys for the info on purchasing the extended warranty from a different vendor. Also thanks for letting me know I have 30 days from purchase of TV to get the warranty.
Much appreciated!

No problem.

Chris

Hi,
If I purchase an ew for my new TV, lets say two months from now, if the tv is defective and the manufacturer decide to replace it with a new TV. Will the ew be applied to the replaced tv or I need to buy another ew for my new tv?
Thanks, hdp.

Hi,
If I purchase an ew for my new TV, lets say two months from now, if the tv is defective and the manufacturer decide to replace it with a new TV. Will the ew be applied to the replaced tv or I need to buy another ew for my new tv?
Thanks, hdp.

The EW is applied after the manufacturer's warranty. So the 1 year parts and labor warranty would be utilized within your situation. Any defects past the manufacturer's warranty, the EW company begins...

Chris

The EW is applied after the manufacturer's warranty. So the 1 year parts and labor warranty would be utilized within your situation. Any defects past the manufacturer's warranty, the EW company begins...

Chris
Thanks for your quick reply.
My question is whether the ew still good after the tv is replaced?

Yes the EW will still be good if the unit is replaced. It will be applied to your new unit.

I just bought a plasma and am deciding about which way to go on an EW so I got a couple Q's to just clarify what I've read thus far:

1.Are Mack warranty's renewable?
2.What exactly is the process if a repair needs to be made? (from both Mack & CPS)
3.Are there any out of pocket costs that would be reimbursed after the repair?
4.Are the risks of a power surge that big of a deal? Especially if using a surge protector/power conditioner?

Thought I'd look into 3rd party EW's before purchasing the BB PSP. Nice thing about BB is they do an annual service call/diagnostic on the set for preventative maintenance but its twice the price.

Thanks!

^^^^
1.) No Mack warranties are not renewable.
2.) Call either company and they will handle your case step by step.
3.) No out of pocket costs.
4.) Might as well at least buy a cheap surge unit and be on the safe side.

Save your cash and but an EW off the net ;)

Tony,
That is correct. CPS covers surge protection. Your display has to be plugged into a surge protector. On the other hand, Mack will not cover your display in the event, if the cause was a power outage, even if your display is plugged into a surge protector.

CPS FAQ:
Who is Consumer Priority Service?
Consumer Priority Service was founded on the belief that consumers deserve better service. Putting the satisfaction of the consumer at the forefront of our corporate policy has driven our company to be among the very best at post sale service both on and offline. Our lineup of consumer protection products can be found at America’s largest retailers as well as America’s best boutique shops. Although some of our Authorized Dealers compete with each other they all share one common belief – Consumers Deserve A Better Service Provider. That is why your retailer has selected Consumer Priority service, a place where you, our mutual customer, is Always Our Priority.

Why Do I need This?
Consumer Priority Service Extended Protection plans provides you with easy protection from potentially high future repair costs. Planning ahead and taking action now can save you the stress of dealing with unqualified servicer's should your product become defective. Saving time and money is in everybody’s best interests. We are here for you.

What is Covered?
CPS Protection Plans are extensions of your manufacturers’ written warranty a few added bonus features. Any malfunctions that would normally be covered within the terms and conditions of the original written warranty would be covered through the life of the Consumer Priority Service Extension. “Our Shield Means You're Protected.“

Benefits of owning a Consumer Priority Service Plan

Zero Deductible
All CPS plans are zero deductible. This means that ALL costs associated with Parts and Labor to repair your defective product are covered. Owning a CPS service plan means you’re FULLY COVERED.

Total Access
With CPS you can file a claim for repair or replacement 24 hours a day 7 days a week through our consumer network at www.cpscentral.com

In-Home Service
In-Home parts and labor protection plans provide service for your products at your home or your workplace. Contact us Toll Free at 1-800-905-0443 so that we may arrange for a convenient service time for you.

Express On-Site Upgrade
With our Express On-Site Upgrade plan you can now upgrade any of our service plans to include door-to-door service. We'll pickup your defective product from your home or workplace, repair or replace it, and return it to you.

Product Replacement Plan
Any product that plugs in or takes a battery qualifies for this program. If your product fails to operate properly under the terms of its written warranty, we will replace it, No Questions Asked!

Nationwide Service
Consumer Priority Service provides complete coverage across all 48 contiguous states.

No Lemon Guarantee
If our authorized service center determines your product to be beyond economical repair or they have unsuccessfully attempted to repair your product three times, we will replace your product.

Peace of Mind
Owning a CPS service plan virtually guarantees that you will get years of use from your product through the duration of the plan.

Mack FAQ:
Summary of coverage

# Manufacturer covers first year
# Must Have Manufacturer's Warranty of 90+ Days
# Separate Bulb Contract Available
# Service Contract Covers Manufacturer's Defects Only on Registered Equipment
# Service Contract Valid Only Within The Contintental U.S.A.
# Service Contract Will Cover Only Manufacturer Defects on LCD Screens


The TV product registered below is guaranteed to operate properly according to manufacturer’s specifications for a period of 3 additional years from the expiration of the manufacturer’s warranty or we shall repair same to operate properly. This service contract must be purchased within thirty (30) days of the date the equipment hereunder is purchased. You must register this warranty within thirty (30) days with Mack Camera by visiting us at our website www.mackcam.com or by calling us toll free at 1-800-252-MACK (6225) or 973-467-2291.

The equipment will be restored to proper operating condition at no charge to you (this includes warranted parts and labor for manufacturer defects). Such service, repair, adjustment of the equipment is assured the registered contract holder, provided the equipment has not been tampered with, modified, damaged as a result of liquid, grit, power surge, burn-in, impact and physically broken parts. This service contract only covers a unit malfunction. Customer maintenance is not covered. Mack Camera & Video Service reserves the right to terminate service contracts if invoices are not paid within terms or are fraudulently altered by the dealers or service contract holder.

This limited service contract applies only to the product specified herein. It does not cover lamps, wall mounts, accessory speakers, wiring, remotes, dismount, installation and additional accessories or other expenses of consequential damages.

Mack Camera and Video Service will not be liable for loss of revenues or profits, inconvenience, expense of substitute equipment, loss of incidental or consequential damages. If the unit can not be repaired by Mack Camera or the Manufacturer for manufacturer’s defects, replacement will be made with the same or equivalent model based on the contracted unit current market value at our discretion. This service contract is not transferable.

This service contract is not an insurance policy or a warranty. This service contract is only valid if positive identification of the unit covered hereunder is presented at the time of service.

This service contract is only valid in the continental U.S.A.

A separate bulb service contract is available

Thanks,
Chris

Does the Lemon clause cover buzzing Pioneer Panels?

Also, would a power-outage really harm you equipment? We loose power all the time but I've never had a problem.

^^^^ Power outage usually will not hurt anything, depening how frequent we are talking about. Might want to consider a battery backup, then you will not have to worry about it. I highly dought any lemon clause would cover Pioneer Panels buzzzzzz. Most phenomenons like that would be case by case with the EX company.

If you're worried about power outages, like CP says, just get a UPS. It's worked great for me, particularly when the power does the quick off/on/off/on/off/on etc.., which is NOT good for the panel, IMO.

Nice knowing the panel in stand-by when the power goes out.:)

All that said, the power simply going off and later coming back on shouldn't hurt the panel unless there is some kind of power surge when the power kicks back on. I've never experienced this and I experience many outages a year with thunderstorms.

w

Thanks guy's

A reply from CPS did mention the 60 mile rule of thumb. but said in my case {MA] there were no_ no coverage areas

Thanks guy's

A reply from CPS did mention the 60 mile rule of thumb. but said in my case {MA] there were no_ no coverage areas

At least that was nice that they replied back. It would have taken awhile to get a response back from Mack.

Chris

If you're worried about power outages, like CP says, just get a UPS. It's worked great for me, particularly when the power does the quick off/on/off/on/off/on etc.., which is NOT good for the panel, IMO.

Nice knowing the panel in stand-by when the power goes out.:)

All that said, the power simply going off and later coming back on shouldn't hurt the panel unless there is some kind of power surge when the power kicks back on. I've never experienced this and I experience many outages a year with thunderstorms.

w
Woodrow,
Yes I agree with you. Although surge protection is just a benefit and feature of the CPS warranty. It is most important to have surge protection in place to ensure voltage regulation and interfere that could occur and to minimize voltage spikes.

Chris

Chris

Mack is every bit as good as the other warranty companies out there. no need to knock any company :rolleyes:

Every company have there happy and unhappy clients. I have had no trouble getting answers from Mack. Anyone looking for a warranty out there should know that the warranty is only as good as the company providing it. Mack being in business since 1938 says something. Any who, anyone looking for a provider should keep this in mind but don't kill yourself on the choices, life is to short and more than likely all these companies will be in business when you need them.

It is most important to have surge protection in place to ensure voltage regulation and interfere that could occur and to minimize voltage spikes.

Chris

ChrisPlus, it's another toy to buy.:)

w

Heck here is a nice toy then, this thing better have surge protection built in. Nice toy too ;) Won't have to worry about power outages either.

>>> Click Here <<< (http://www.electricgeneratorsdirect.com/Guardian-Elite-QT15068K/p1314.html)

Little pricy though, lol.

Mack is every bit as good as the other warranty companies out there. no need to knock any company :rolleyes:

Every company have there happy and unhappy clients. I have had no trouble getting answers from Mack. Anyone looking for a warranty out there should know that the warranty is only as good as the company providing it. Mack being in business since 1938 says something. Any who, anyone looking for a provider should keep this in mind but don't kill yourself on the choices, life is to short and more than likely all these companies will be in business when you need them.

Chris....I am not trying to advocate one company over the other. If you read my response, I did not bad mouth Mack at all. I just indicated that the response time for questions is quicker than Mack. There have been a few individuals that wanted a few questions asked it took awhile for them to respond back. No bid deal. My Mack rep does a great job of getting back with my questions (if needed). They are bad at providing tracking numbers, when I need them. Thats it...

How long has Mack provided warranty coverage for PLASMA/LCD flat panels and how responsive are they with claims? That is more important than being in business for over 70 years. Although CPS has been in business for a short while, I am not hesitant to recommend either warranty. At the end of day, customer service is more important than anything else....

Chris

Plus, it's another toy to buy.:)

w

Yes I agree, but you can always buy an inexpensive surge protection. There is no need to pay hundreds of dollars on surge protection.

Chris

Heck here is a nice toy then, this thing better have surge protection built in. Nice toy too ;) Won't have to worry about power outages either.

>>> Click Here <<< (http://www.electricgeneratorsdirect.com/Guardian-Elite-QT15068K/p1314.html)

Little pricy though, lol.I read the specs on that. It's actually a really nice unit for the money.:D

Mack is every bit as good as the other warranty companies out there. no need to knock any company :rolleyes:

Every company have there happy and unhappy clients. I have had no trouble getting answers from Mack. Anyone looking for a warranty out there should know that the warranty is only as good as the company providing it. Mack being in business since 1938 says something. Any who, anyone looking for a provider should keep this in mind but don't kill yourself on the choices, life is to short and more than likely all these companies will be in business when you need them.

I can vouch for this. Anytime I have a question, one call and done.

Thanks Cleveland for the response, but I would still like to know how either company would handle claims. From some of the things I've read on this forum so far it sounds to me like this:

I call EW co./they give me list of repair co.'s to call/I call for service-they come out and diagnose

Than what? I wait for the EW co. to OK repair than I call back repair service co. to come repair my TV?

Just curious about ease or uneasiness of the process. I have read posts where some people were left waiting for a while to get the issue resolved and some times it can be a difficult process. For me thats one of the trade offs for paying more from a major retailer..one simple call and every thing's handled on there side, and in my experience in an acceptable time frame, whereas the EW co's could result in possibly a long downtime period. Just wanting to know as many details as I can before I make a decision.

Thanks again.

Correct, the client would call EW co./they give them a list of repair co.'s to call/they call for service-setrvicer come out and diagnose unit in distress. The servicer would call the EW company and discuss price and if the unit is worth fixing. Then the EW would pay to fix the unit, look for a replacement of equal features, ect ect if need be, or cut the client a check.

Membership ID is usually included within the email. That is a unique number to identify you and your warranty purchase.

Chris

Not being able to buy through CPS direct was throwing me off.


So I can finish this silly maze...

I can buy a CPS warranty through your website, then enter that info onto the CPS site?

That is correct the warranty companies will only sell at MSRP if you buy direct. Buying thur a vender is a whole lot cheaper and the same warranty.

Not being able to buy through CPS direct was throwing me off.


So I can finish this silly maze...

I can buy a CPS warranty through your website, then enter that info onto the CPS site?

Yes. You will receive a email confirmation within in your email box. You will then have a link to the website to register. Typically, if its done on the weekend, you should be able to register on Monday. Make sure to check your spam mail box. Its very quick!

Chris

Thanks Cleveland for the clarification. That's just what I wanted to know.

I got one more question for you guys about the CPS warranty. I know it is renewable, but how many times can it be renewed?

Most of the warranties that allow you to renew only allow that to be done direct so get ready to pay dearlly :eek: As long as you want, but usually not worth it.

What kind of a price difference are we talking about? I know what you and others charge for a 3 year EW through Mack or CPS so I'm curious to see how much more it would be.

I know a lot of people forgo EW's but the last 2 TV's I've owned both broke twice with in about a 1-3 year period from the date of purchase. The first one I had no warranty and it broke like 3 months after the manufacturers warranty ended and they basically told me too bad. These were both tube TV's and I just purchased a plasma so its worth it to me to at least get back some of my money instead of losing it all if it has a catastrophic failure. I know the odds are in the EW co.s favor but I want to be covered just in case.

Thanks Cleveland for the clarification. That's just what I wanted to know.

I got one more question for you guys about the CPS warranty. I know it is renewable, but how many times can it be renewed?

Aus,
Most likely after your EW is completed you will be asked to see if you want to extend terms after the EW. IMO, stick with a 3 year warranty. 1 year + 3 year EW is plenty of coverage over the life of the product. Some people go with 5 year warranties, in which I think is overkill, given that electronics are among the highest depreciated products that you can buy today. Remember all EW companies go by the "current market value" of your display. Meaning that you pay $3000 for today's display, after 3 years your display would be worth $800-$1000 at most.

Chris

What kind of a price difference are we talking about? I know what you and others charge for a 3 year EW through Mack or CPS so I'm curious to see how much more it would be.

I know a lot of people forgo EW's but the last 2 TV's I've owned both broke twice with in about a 1-3 year period from the date of purchase. The first one I had no warranty and it broke like 3 months after the manufacturers warranty ended and they basically told me too bad. These were both tube TV's and I just purchased a plasma so its worth it to me to at least get back some of my money instead of losing it all if it has a catastrophic failure. I know the odds are in the EW co.s favor but I want to be covered just in case.

Prices can not be talked within thread. Feel free to PM any of us...

Chris

Aus,
Most likely after your EW is completed you will be asked to see if you want to extend terms after the EW. IMO, stick with a 3 year warranty. 1 year + 3 year EW is plenty of coverage over the life of the product. Some people go with 5 year warranties, in which I think is overkill, given that electronics are among the highest depreciated products that you can buy today. Remember all EW companies go by the "current market value" of your display. Meaning that you pay $3000 for today's display, after 3 years your display would be worth $800-$1000 at most.

Chris

ask the other chris to back this with $$$. Electronics are like anything else on this planet. Built by humans and can fail at any time. :( I can say I will not back it with cash, never know :(

ask the other chris to back this with $$$. Electronics are like anything else on this planet. Built by humans and can fail at any time. :( I can say I will not back it with cash, never know :(

Huh...?!?!? I don't quite understand what you are trying to say.

Chris

Yes. You will receive a email confirmation within in your email box. You will then have a link to the website to register. Typically, if its done on the weekend, you should be able to register on Monday. Make sure to check your spam mail box. Its very quick!

Chris

Everything went quickly and as you stated.

Aus,
Most likely after your EW is completed you will be asked to see if you want to extend terms after the EW. IMO, stick with a 3 year warranty. 1 year + 3 year EW is plenty of coverage over the life of the product. Some people go with 5 year warranties, in which I think is overkill, given that electronics are among the highest depreciated products that you can buy today. Remember all EW companies go by the "current market value" of your display. Meaning that you pay $3000 for today's display, after 3 years your display would be worth $800-$1000 at most.

Chris

This is what I chose to do.

Once I had a grasp on the warranty process, I picked this up through your site. Early this morning, CPS was right on the ball. A smooth & quick transaction.

Thanks again for your help.

Everything went quickly and as you stated.



This is what I chose to do.

Once I had a grasp on the warranty process, I picked this up through your site. Early this morning, CPS was right on the ball. A smooth & quick transaction.

Thanks again for your help.
Great to hear!

Chris

I just had my Samsung 5054 approved for Replacement and im getting the 50" PNA550 soon. Samsung said they give me an additional 3 months added on to my warranty but I would like to pick one up from Mack if i can. My repair tech place said they have dealt with Mack and they go through them. I'd like to pick up a warranty from Mack, like I said, but im not sure if I still can. I mean the tv's brand new from Samsung but im not sure how the whole buying a warranty thing from CPS or Mack works? I was wondering if you guys coul help me out here! Thanks alot!!!!

Clark Packard

As long as Samsung sends a receipt showing a date and a price on the unit, the warranty can be added.

Does not matter if the unit is new, as long as it has 90 days of warranty. Most refurbished units come with a 90 day warranty, therefor a vender can offer EW on refurbished units.

Does not matter if the unit is new, as long as it has 90 days of warranty. Most refurbished units come with a 90 day warranty, therefor a vender can offer EW on refurbished units.

Chris,
You are correct!

Responses from Barry (Mack) and Abe (CPS):

Barry said:
"We cover new and refurbished. All units MUST have a least a 90 day manufactures warranty.
Barry"

Abe said:
"CPS Extended Warranties cover both new AND refurbished TV's. Refurbished
TV's must come with at least 90 day warranty - we would begin day # 91.
- Abe"

I did not need you to tell me that, LOL. (That is why I posted it.) I thought Mack never answered in a timely responce creemail? I just posted that 10 mins ago, seems like 5 mins is a good responce time for mack.......:cool:

I did not need you to tell me that, LOL. I thought Mack never answered in a timely responce? I just posted that 10 mins ago, seems like 5 mins is a good responce time.......:cool:

My rep is pretty quick at questions. Releasing tracking numbers is another thing we are working on getting better. :(

Chris

At least that was nice that they replied back. It would have taken awhile to get a response back from Mack.
Chris

Thats not what you said here.........^^^ Then I responded......(See Below)

Mack is every bit as good as the other warranty companies out there. no need to knock any company :rolleyes:.
As I noted why bash Mack??

Any who back to the main thread...........

Thats not what you said here.........^^^ Then I responded......(See Below)


As I noted why bash Mack??

Any who back to the main thread...........

Your killing me over here...LOL!!!! ;) J/K

Chris

Although I can't speak for Mack I got my CPS email this morning and was surprised by how easy the process was. I thought I'd have to fax over a receipt or something else somewhat annoying. All I needed to do was enter in my TV's serial and I was registered.

Now if only Panasonic's concierge service was this easy. After trying to register my TV online four times over the past two weeks and via the phone once my account still says "You currently have no Panasonic plasma registered". :mad:

Although I can't speak for Mack I got my CPS email this morning and was surprised by how easy the process was. I thought I'd have to fax over a receipt or something else somewhat annoying. All I needed to do was enter in my TV's serial and I was registered.

Now if only Panasonic's concierge service was this easy. After trying to register my TV online four times over the past two weeks and via the phone once my account still says "You currently have no Panasonic plasma registered". :mad:

Yes the goal is quick and prompt service. No word yet when Mack will become paperless. Great to hear everything went okay.

Chris

Although I can't speak for Mack I got my CPS email this morning and was surprised by how easy the process was. I thought I'd have to fax over a receipt or something else somewhat annoying. All I needed to do was enter in my TV's serial and I was registered.

Now if only Panasonic's concierge service was this easy. After trying to register my TV online four times over the past two weeks and via the phone once my account still says "You currently have no Panasonic plasma registered". :mad:

The person or entity who is benefitting for a client registering is the EW or manufacturing company. (Think about this long and hard, I know why they want you to register;) ) Whether a client registers or not is irrelevant as they are covered with the proper paperwork to back them. It is nice that CPS is paperless, however we back data servers with a paper trail, which will be sent out afterwards.

Yes the goal is quick and prompt service. No word yet when Mack will become paperless. Great to hear everything went okay. Chris
Who cares if Mack is paperless? Either way the coverage is provided.

The person or entity who is benefitting for a client registering is the EW or manufacturing company. (Think about this long and hard, I know why they want you to register;) ) Whether a client registers or not is irrelevant as they are covered with the proper paperwork to back them. It is nice that CPS is paperless, however we back data servers with a paper trail, which will be sent out afterwards.


Who cares if Mack is paperless? Either way the coverage is provided.

Chris,
Come on now....if you have nothing positive to post, but to be negative on every single post that shows animosity. I have nothing, but respect for anyone and everyone that posts within this thread. That is all I ask for....

Again we all know that paperless warranties aren't important to you (as an individual). That is your CHOICE. I got this from the very first post of this thread. It is starting to become a repetition that I am discovering on every post. 1938 and who cares about Paperless warranties.

Their is no one benefiting besides consumers who want positive information. ;)

Chris

Cleveland Plasma, the idea of being paperless actually was the primary factor in my decision to go with CPS. (At first it was reliability but both, according to the reviews I've seen, appeared equal in that respect.) Perhaps its the CS major in me but I prefer companies who embrace technology. I'll even go as far as to avoid companies who fear technology.

I don't really see how going paperless is a bad thing either. As a matter of fact some of the most important services you can think of are going paperless. My credit card statements, bank statements, and even brokerage account are all paperless and I wouldn't have it any other way. Actually, I prefer it that way. I can, and do, control the security of my email and/or login information. I can't control the security, or lack thereof, of snail mail.

I just had my Samsung 5054 approved for Replacement and im getting the 50" PNA550 soon. Samsung said they give me an additional 3 months added on to my warranty but I would like to pick one up from Mack if i can. My repair tech place said they have dealt with Mack and they go through them. I'd like to pick up a warranty from Mack, like I said, but im not sure if I still can. I mean the tv's brand new from Samsung but im not sure how the whole buying a warranty thing from CPS or Mack works? I was wondering if you guys coul help me out here! Thanks alot!!!!

Clark Packard

Clark,
This is the response from CPS:

"Make sure the customer keeps proof of purchase plus delivery confirmation
for new TV.
- Abe"

Thanks,
Chris

I am not being negative, everything I stated is fact. (You personally had to double check some of my statements, then went back and deleated your own posts because the information you provided was wrong. Yes, I caught that and I am wrong from time to time too.) I have not downed anyone or any company in this forum. I personally feel there is no person or company that needs to be downed, everyone and every company has pros and cons. However creemail you have downed and been negative towards Mack a few times <<<click here>>> (http://www.avsforum.com/avs-vb/showpost.php?p=14192622&postcount=139), and actually with your statements above you are now dowing me and being negative towards me saying that I am not having positive statements. I just state the facts. Saying a company has been in business since 1938 is important and being paperless is not. That is my opinion and it is not positive nor negative. I think ever extended warranty in this thread mentioned to date is doing a good job. Flip a coin guys....all good....

(I am done talking about this subject...as I noted above in red and tried to jump off this...I will once again try not to be brought into this I hope Can we please......please.....get back to the main thread........)

I'll even go as far as to avoid companies who fear technology.

I do not think Mack fears technoligy, just a different business plan. I think being paperless is nice, but me personally I like a piece of paper to keep me warm and cosy too.

The person or entity who is benefitting for a client registering is the EW or manufacturing company. (Think about this long and hard, I know why they want you to register;) ) Whether a client registers or not is irrelevant as they are covered with the proper paperwork to back them. It is nice that CPS is paperless, however we back data servers with a paper trail, which will be sent out afterwards.
I will say the above one more time.....registering a warranty is not that vital, the person or entity who is benefitting for a client registering is the EW or manufacturing company.

Chris and Chris :)
I can see that being NOT register is a benefit to the consumer. But I am a little surprised.
Is it actually NOT required to register your TV(serial#) with Mack? I am just comparing this with home owner/auto insurance (you need to "register" your car/home to your insurance companies).
How about CPS, or other ew companies?
Thanks, hdp.

I am not being negative, everything I stated is fact. (You personally double checked some of my statements.) I have not downed anyone or any company in the last few pages on this topic However creemail you have downed Mack a few times. (On that note I am done talking about that subject...as I noted above back to the main thread........)

I do not think Mack fears technoligy, just a different business plan.


I will say the above one more time.....registering a warranty is not that vital, the person or entity who is benefitting for a client registering is the EW or manufacturing company.

^^^ Yes a person should register, however if a person does not there warranty coverage is still valid. I was tryimng to put sgr215 mind at ease.

Chris and Chris :)
I can see that being NOT register is a benefit to the consumer. But I am a little surprised.
Is it actually NOT required to register your TV(serial#) with Mack? I am just comparing this with home owner/auto insurance (you need to "register" your car/home to your insurance companies).
How about CPS, or other ew companies?
Thanks, hdp.

hdp203,
You will need your serial# for any type of warranty you select. That allows the company to identify your display during registration.

Chris

Hello friends,

I read here frequently but do not post much. I just bought my college kid niece and bed ridden mother plasma TV's this weekend because I got a smokin' deal.

Please let me know if I understand the CPS process correctly:

I got 2 42 inch plasma tv's under $1000 each.

If I buy the 3 year CPS warranty extension, the tv will be covered for 4 years?

If I buy the 5 year CPS extension, will it be covered for 6 years?

I am terrible with paper receipts, but anal with electronic data and have offsite backups.

I write the serial number of the TV on the receipt and scan it to a PDF file. Will this scanned receipt be acceptable for proof of purchase? (and can one of our friendly vendors point out where that is stated in the terms of the agreement????)

Thanks for your help, happy Independence Day!

ETA - the nearest service center is a little over 40 miles from my house, should I be concerned for in home service?

yepme,

Yes with CPS you get 2,3, or 5 years + manufacturer's warranty. As far as a receipt, yes a copy or scan of a PDF will be fine. It needs to indicate the purchase amount. Goto www.cpscentral.com and place your zip code within the zip code finder. There should be some authorized technicians within your area.

Chris

creemail,

Thanks for the help. I looked up the authorized technicians and they are within 40 miles. These plans seem like a decent piece of mind for my girls, even though from what I've read the Panasonic only have a 2% failure rate, they are not in a position to afford to replace them if something goes wrong.

Thanks for taking the time to help me out.

creemail,

Thanks fir the help. I looked up the authorized technicians and they are within 40 miles. These plans seem like a decent piece of mind for my girls, even though from what I've read the Panasonic only have a 2% failure rate, they are not in a position to afford to replace them if something goes wrong.

Thanks for taking the time to help me out.

No problem. Yes. Electronics are unpredictable. However, I don't recommend them for audio products, but for displays the value is well worth it.

Chris

I am looking to purchase a neighbor's television (he is moving overseas) that is around 8 months old. Can I apply an EW on the television? I know it was mentioned that some companies make exceptions past 30 days, but I don't think I saw any comments on if a TV was purchased second hand.

The TV is working perfectly, I just want to have a little peace of mind that it will continue to work after 3-4 more months.

Thanks

No problem. Yes. Electronics are unpredictable. However, I don't recommend them for audio products, but for displays the value is well worth it.

Chris

Totally agree Chris; extended warranties insure that you will not be burdened with costly repair bills - as with gas prices, food prices rising, so have parts and labor costs. And never forget that a warranty goes with a TV if sold - great selling tool to offer to prospective buyers; a used TV with a year or two warranty attached. Peace of mind to know you will have support if, heaven forbid, the day comes that you need service.
Enjoy!

Deb

Totally agree Chris; extended warranties insure that you will not be burdened with costly repair bills - as with gas prices, food prices rising, so have parts and labor costs. And never forget that a warranty goes with a TV if sold - great selling tool to offer to prospective buyers; a used TV with a year or two warranty attached. Peace of mind to know you will have support if, heaven forbid, the day comes that you need service.
Enjoy!

Deb
I agree with you Deb.

Chris

I might be wrong but I'm starting to think a Performance plan is the better way to go for me. I'm thinking of getting a Pioneer 9G and with all the reports on excessive buzzing I think I'd like to be assured I can get it replaced with a non buzzing panel if I'm unlucky enough to get one.

I might be wrong but I'm starting to think a Performance plan is the better way to go for me. I'm thinking of getting a Pioneer 9G and with all the reports on excessive buzzing I think I'd like to be assured I can get it replaced with a non buzzing panel if I'm unlucky enough to get one.

If it is a manufacturer's defect then the issue will be resolved. However, if the manufacturer does not consider this a defect then it would not be replaced by any type of extend warranty.

Chris

I might be wrong but I'm starting to think a Performance plan is the better way to go for me. I'm thinking of getting a Pioneer 9G and with all the reports on excessive buzzing I think I'd like to be assured I can get it replaced with a non buzzing panel if I'm unlucky enough to get one.


You need to be clear on this buzzing issue.

Pioneer covers the first year (or two years if an Elite).
Pioneer does not normally replace a unit due to buzzing. It is not considered a mfr defect no matter how loud.

The extended warranties come into effect after the Mfr warranty expires.
Does nothing for you until then and they will likely not replace a buzzing unit either.

You need to be clear on this buzzing issue.

Pioneer covers the first year (or two years if an Elite).
Pioneer does not normally replace a unit due to buzzing. It is not considered a mfr defect no matter how loud.

The extended warranties come into effect after the Mfr warranty expires.
Does nothing for you until then and they will likely not replace a buzzing unit either.

That is correct! Great job.

Chris

I might be wrong but I'm starting to think a Performance plan is the better way to go for me. I'm thinking of getting a Pioneer 9G and with all the reports on excessive buzzing I think I'd like to be assured I can get it replaced with a non buzzing panel if I'm unlucky enough to get one.

If you notice that is why he was asking more about a performance plan, realizing a extended warranty will not due him much good. Not to many performance plans around jlaavenger :(

However RepairMaster adds 5 extra years to the manufacturers warranty and as long as a person has 30 days left of warranty a contract can be bought. So RepairTech is your only answer.

CPS and Repairmaster/Warrantech also cover up to 5 years as well. Repairmaster/Warrantech warranty plans overlap your existing manufacturer's warranty, in which most consumers do not consider this value.

Chris

In the originall Post by "componentdisc" (Click Here) (http://www.avsforum.com/avs-vb/showthread.php?p=14244128#post14244128) he stated he was past the 30 day grace period. The only warranty company that will warrant the TV , besides voiding there fine print, without making a special exception is RepairTech.

I do feel this is the best time to break the bad news we found out so everyone can continue to make a good choice. RepairTech and Mack are backed by insurance companies, if there business' fail the insurance companies will step in and cover clients.

As of right now CPS keeps portions of there funds in a escrow account, if the escrow account runs out that is it.

In the originall Post by "componentdisc" (Click Here) (http://www.avsforum.com/avs-vb/showthread.php?p=14244128#post14244128) he stated he was past the 30 day grace period. The only warranty company that will warrant the TV , besides voiding there fine print, without making a special exception is RepairTech.

I do feel this is the best time to break the bad news we found out so everyone can continue to make a good choice. RepairTech and Mack are backed by insurance companies, if there business' fail the insurance companies will step in and cover clients.

As of right now CPS keeps portions of there funds in a escrow account, if the escrow account runs out that is it.

Repairmaster/Warrantech will cover displays with 90-days remaining on a manufacturer's warranty as well.

Chris

They may but there warranties are way overpriced any more. If a person follows their stock they will find there business has not been doing to well either.

I am not sure how their business is doing, as why their warranties are priced higher because of their overhead. They have quite a bit more employees than Mack and CPS, thus the higher prices.

Chris

How do people feel about the panasonic brand extended warranties ?

Chris & Chris: please explain the pros & cons of a MAC/CPS Extended Warranty vs. a Circuit City or similar store EW??

How do people feel about the panasonic brand extended warranties ?

Most likely Panasonic outsources their EW through companies, such as AIG (not sure). Just like ******* calls their warranties Techshield, as Panasonic brands their warranties with their name.

Chris

Chris & Chris: please explain the pros & cons of a MAC/CPS Extended Warranty vs. a Circuit City or similar store EW??

In most cases there are 2 types of warranties right now, 1: A EW company being backed by an insurance company 2: A company that is putting a litttle extra money aside (Escrow) and hoping it is enough to cover warranties that actually have claims.

I have no idea what Circuit City or similar store EW offers so I can not comment. However Mack has been in business since 1938 and is backed with insurance where as CPS can be paperless and keeps money aside for future warranty claims. ( We can all speculate which sytem is better in the long run. )

Chris & Chris: please explain the pros & cons of a MAC/CPS Extended Warranty vs. a Circuit City or similar store EW??

Overall, the differences are very,very small. You will need to read the terms and conditions to pick out the differences. However, BB uses AIG to file warranty claims, while CC uses GE to file claims. EW Companies, such as Mack or CPS will provide similar coverage at a lower price. That is why these EW are more attractive than B&M store EWs.

Chris

In most cases there are 2 types of warranties right now.

What you mean by "2 types"?

In late 2002, I purchased a Circuit City 5-Year EW when I purchased my Sony 40XBR. I actually had to use the EW in year 3, and the in-home repair from the CC Tech was perfect. No issues have occurred since that time, but I keep thinking that I greatly overpaid for this EW, which was around $450 at the time. I'm just trying to understand the differences between these BB Store's EW, and the EW's offered by MAC & CPS?

There are two types of warranties that can be bought anywhere 1: A EW company being backed by an insurance company 2: A company that is putting a litttle extra money aside (Escrow) and hoping it is enough to cover warranties that actually have claims. These warranties are being backed differentlly by each company. If the Company is still in business there will never be an issue, but if the company folds will an EW still be in effect ??

So a warranty company being backed by an insurance company goes out of business, person is still covered. A warranty company folds that is backed by escrow only, S O L :(

Circuit City or similar store can fold as any company can, making there warranty suject to cancellation. Exaple back in the day I had a 5 year warranty bought from SUN TV and when they folded I was S O L ( I never had trouble with the unit so all was well ;) )

Overall, the differences are very,very small. You will need to read the terms and conditions to pick out the differences. However, BB uses AIG to file warranty claims, while CC uses GE to file claims. EW Companies, such as Mack or CPS will provide similar coverage at a lower price. That is why these EW are more attractive than B&M store EWs.

Chris

Thanks Chris, then you are saying the major differences are basically price related. I do remember that CC had some kinda deal whereby if they had to come to your home 3 times for the same problem, then you could ask for a new TV w/similar pricing. How would an EW from CPS or MAC handle a TV replacement if the repair tech was unable to fix it, even if the TV was 3 years old?

There are many difference between all warranties and all types of insurance, the problem is you need a corperate lawyer to decypher all these differences. The bigest difference and bigest conserns are if the warranty company is still in business there will never be an issue, but if the company folds will an EW still be in effect ?? You will need to talk with Circuit City or similar store about there EW rules.

CPS or MAC would replace it with a comparable unit for current value.

What you mean by "2 types"?

In late 2002, I purchased a Circuit City 5-Year EW when I purchased my Sony 40XBR. I actually had to use the EW in year 3, and the in-home repair from the CC Tech was perfect. No issues have occurred since that time, but I keep thinking that I greatly overpaid for this EW, which was around $450 at the time. I'm just trying to understand the differences between these BB Store's EW, and the EW's offered by MAC & CPS?

Both Mack and CPS are in-home service warranties, which means that they will call for an authorized technicians to come out and assess the repair. Both carry zero deductibles, as well as lemon policy in place. They do not cover negligence, for example if the displays falls from your wall.

They will replace the covered Product with one of equal features or current market value or reimburse you for the replacement of the product, at their discretion, when required, due to a breakdown experienced during normal wear and tear. CPS reimbursement may take the form of a gift card valid up to one year at a retailer who may carry similar products.

Mack or CPS takes effect after the manufacturer's warranty. One key note is the Mack does not cover surge protection, in the event of power outage, CPS will cover surge protection if your display is plugged into surge protector.

Mack's warranties will take 2-3 business days to get to your home location and to register, while CPS will take less than 30 minutes to register (during business days and hours of 9AM-3PM).

Hopefully, this helps...

Chris

Thanks Chris, then you are saying the major differences are basically price related. I do remember that CC had some kinda deal whereby if they had to come to your home 3 times for the same problem, then you could ask for a new TV w/similar pricing. How would an EW from CPS or MAC handle a TV replacement if the repair tech was unable to fix it, even if the TV was 3 years old?

Yes this is part of the CPS no lemon policy.

"No Lemon Policy: During the term of this Contract, if after three (3) service repairs have been completed for the same defect on an Individual Product, and that individual Product requires a fourth repair for the same defect, as determined by Us, We will replace it with a product of comparable features or functions. Repairs performed while the Product is under manufacturer's warranty do not apply to this policy."

Thanks,
Chris

Thanks to both Chris & Chris. This info is indeed helpful. Just last month I helped my aging Dad buy a Panny 42"er from HHGhreg in Hendersonville, TN. We got a good price for the plasma but while writing up the order the sales guy began his spiel about the store's EW. At the end of the pitch came a price that was ridiculous. Needless to say, we passed on the offer, but perhaps I could've mentioned to Dad about MAC/CPS. Oh well, next time...

Did you buy within the last 30 days? If so Mack or CPS will work. If not RepairTech still has warranties availible as long as a unit still has 30 days or more of the orginal warranty in place ;)

Did you buy within the last 30 days? If so Mack or CPS will work. If not RepairTech still has warranties availible as long as a unit still has 30 days or more of the orginal warranty in place ;)

Purchase date was around June 11, 2008, give a day or so.

No problem, we can hook you up ;)

Purchase date was around June 11, 2008, give a day or so.

There is some flexibility with CPS. Mack is usually gives us lee-way around 35 days. I have had some flexibility with CPS around 45-60 days. Just depends on the circumstances.

Chris

Ok Chris and Chris its time for the warranty death cage match. DING !!!!!!!!! :)

Ok Chris and Chris its time for the warranty death cage match. DING !!!!!!!!! :)

LOL! I guess I have something to loose.

Chris

Does the Lemon clause cover buzzing Pioneer Panels?

Also, would a power-outage really harm you equipment? We loose power all the time but I've never had a problem.

After moving to NC I can say yes... I had Progress Electric do some strange power outage, then they cycled the power 4 times (off, on, off, on, off, on, off, on) before it stayed on. After that one of my PCs stopped working. They were good when I contacted them and filed a claim. They paid pretty quick after discovering it was a "man made" issue.

I want to address a few other things people have been asking or saying...

1) Receipts, if you got a therma receipt make a COPY/SCAN of it. Keep that or print and keep that. Thermal stuff disappears all the time. Tough to prove anything without the headache of trying to get the retailer to provide a new copy.

2) To Chris (ClevelandPlasma)... MACK may have been around for 70 years, but the MACK Extended Service has only been around for 30 years. That's longer than anyone else, but it's NOT 70 years. If you are going to use the time, use the correct time please.

After moving to NC I can say yes... I had Progress Electric do some strange power outage, then they cycled the power 4 times (off, on, off, on, off, on, off, on) before it stayed on. After that one of my PCs stopped working. They were good when I contacted them and filed a claim. They paid pretty quick after discovering it was a "man made" issue.

Great to hear!

Chris

I want to address a few other things people have been asking or saying...

1) Receipts, if you got a therma receipt make a COPY/SCAN of it. Keep that or print and keep that. Thermal stuff disappears all the time. Tough to prove anything without the headache of trying to get the retailer to provide a new copy.

Great idea! You can always scan to your desktop and have a copy within your computer. That would be another option as well. Although it is used for verification when service work is done. Although great idea!

Chris

2) To Chris (ClevelandPlasma)... MACK may have been around for 70 years, but the MACK Extended Service has only been around for 30 years. That's longer than anyone else, but it's NOT 70 years. If you are going to use the time, use the correct time please.

Mack has been in busines since 1938 and the warranties are backed by the same exact company (Not a sister company, ect. ect.). However they have been selling warranties for 36 years, since 1972 as you stated near 30 years.

Do CPS, Mack, Repairmaster or any other extended warranty provider offer accidental damage coverage as an add on to their regular policies?

Yes Repairmaster does.

Okay, so I purchased my Panasonic 42PX80U from C/C 2 weeks ago. I just returned the warranty since it was 3yrs=269$

That was way too expensive for me. Now after reading through all the pages of this thread, I think I want the CPS warranty. How do I go about purchasing it?

Brad

Okay, so I purchased my Panasonic 42PX80U from C/C 2 weeks ago. I just returned the warranty since it was 3yrs=269$

That was way too expensive for me. Now after reading through all the pages of this thread, I think I want the CPS warranty. How do I go about purchasing it?

Brad

PMed you...

Chris

Okay, so I purchased my Panasonic 42PX80U from C/C 2 weeks ago. I just returned the warranty since it was 3yrs=269$

That was way too expensive for me. Now after reading through all the pages of this thread, I think I want the CPS warranty. How do I go about purchasing it?

Brad

Just recently purchased the CPS EW from MountAVision for this same TV for less than half that CC price. This was for my Dad's 42PX80U I helped him pick out last month. My wife had filled out his product registration card and mailed it to Panasonic. When I phoned to ask if he wanted the CPS EW, he had recently received another EW contract back from Panasonic asking $300 for a 3-yr EW. Of course we went w/CPS, and many thanks for Chris's help. The purchase went easy & smooth. No problemo, amigo. I just hope my Dad never has to use it!

Just recently purchased the CPS EW from MountAVision for this same TV for less than half that CC price. This was for my Dad's 42PX80U I helped him pick out last month. My wife had filled out his product registration card and mailed it to Panasonic. When I phoned to ask if he wanted the CPS EW, he had recently received another EW contract back from Panasonic asking $300 for a 3-yr EW. Of course we went w/CPS, and many thanks for Chris's help. The purchase went easy & smooth. No problemo, amigo. I just hope my Dad never has to use it!

;)

Something to think about when considering an extended warranty plan; with the 1080p models, they will need HD calibration in different parts of the country when 1080p becomes the next stream in TV broadcasting after the 720p retires - approximately 2-3 years. This means some people will have to shell out anywhere from $250 - $500.00 for in home HD calibration. Whereas CPS EW holders will be safe from HD upgrade charges as these warranties cover all on site services. Just an FYI!

Something to think about when considering an extended warranty plan; with the 1080p models, they will need HD calibration in different parts of the country when 1080p becomes the next stream in TV broadcasting after the 720p retires - approximately 2-3 years. This means some people will have to shell out anywhere from $250 - $500.00 for in home HD calibration. Whereas CPS EW holders will be safe from HD upgrade charges as these warranties cover all on site services. Just an FYI!

If I understand you correctly, EW companies (except CPS) requires you to have your tv set prof. calibrated when 1080P broadcast become available? (which I don't think it will be avail for at least 5yrs). What is the reason behind this?
Can you please clarify that?

Something to think about when considering an extended warranty plan; with the 1080p models, they will need HD calibration in different parts of the country when 1080p becomes the next stream in TV broadcasting after the 720p retires - approximately 2-3 years. This means some people will have to shell out anywhere from $250 - $500.00 for in home HD calibration. Whereas CPS EW holders will be safe from HD upgrade charges as these warranties cover all on site services. Just an FYI!
And just why are we going to need calibration? And why only in certain parts of the country? And I find it hard to believe an extended warranty company is going to pay to have a TV calibrated as that is a choice not a repair. Sounds like a sales gimmick tome to get ya to buy an EW.:rolleyes:

Something to think about when considering an extended warranty plan; with the 1080p models, they will need HD calibration in different parts of the country when 1080p becomes the next stream in TV broadcasting after the 720p retires - approximately 2-3 years. This means some people will have to shell out anywhere from $250 - $500.00 for in home HD calibration. Whereas CPS EW holders will be safe from HD upgrade charges as these warranties cover all on site services. Just an FYI!

Chris and Chris, you seem to have a lot of knowledge on ew issues. Can you please comment on this?

Something to think about when considering an extended warranty plan; with the 1080p models, they will need HD calibration in different parts of the country when 1080p becomes the next stream in TV broadcasting after the 720p retires - approximately 2-3 years. This means some people will have to shell out anywhere from $250 - $500.00 for in home HD calibration. Whereas CPS EW holders will be safe from HD upgrade charges as these warranties cover all on site services. Just an FYI!

Can I have what you're smok'in??:D
No way on God's green earth are owners of TV's required now or in the future to have their displays professionally calibrated. If you're trying your hand at urban myth fiction writing, then I give you an A+. A big "IF" and when North America ever goes to broadcasting 1080p, then all flat panel TV's and all other video tech HDTV's are already covered on that score as your TV will simply scale to its native rez. Right now, the majority of HD broadcasting is 1080i, w/a few holdouts at 720p.
As for professional calibration, the CE mfg'ers are going for a different method, and will be offering free calibration by way of networking. The upcoming Pioneer Signature PRO-141FD will be the first to offer this "online" per se calibration. It should be interesting to see how it works out. Now, Debbie, get back to class!

^^^^ I was told that the bandwith is to great to transfer 1080P thru cable, air, or dish by many people. ( I am sure 1080P will not be transfering in 2-3 years thru thru cable, air, or dish. )I would never make a bold statement and say that EW companies will pay for calibration.
Chris and Chris, you seem to have a lot of knowledge on ew issues. Can you please comment on this?

I apologize for the interpretation it seems some of you are getting. And thank you to those of you who said "thanks". This information is being passed on after a visit with a CPS rep who thought many TV owners would appreciate this tidbit. By no means is this calibration "required". Some TV's have chip sets that are set for a particular frequency and as the upgrades in certain areas occur it "can" change the PQ. Simply, if a TV needs to be upgraded/calibrated due to picture clarity, it is covered. You guys can be pretty tough.

Humbly, Deb

I apologize for the interpretation it seems some of you are getting. And thank you to those of you who said "thanks". This information is being passed on after a visit with a CPS rep who thought many TV owners would appreciate this tidbit. By no means is this calibration "required". Some TV's have chip sets that are set for a particular frequency and as the upgrades in certain areas occur it "can" change the PQ. Simply, if a TV needs to be upgraded/calibrated due to picture clarity, it is covered. You guys can be pretty tough.

Humbly, Deb
There is no "interpretation" you said it not any of us. We are not your average joe six pack walking in off the street that you can bamboozle to sell an EW. Yeah we are tough when a salesperson tries to blow smoke up our butt. And anyone can walk into BB and rent a calibration DVD as I for 1 would not pay to have my TV professionaly calibrated. And from googling when are broadcasts going to be in 1080p I found the consensus 10+ years. So a suggestion might be to stop regurgitating what a sales rep tells you as gospel.:rolleyes:

PS I hate EW and the crap salespeople try to tell you to get one...can you tell?

Deb, it's all in fun. Please don't take ANY posts to heart. IT'S ONLY TV!:D

Deb, it's all in fun. Please don't take ANY posts to heart. IT'S ONLY TV!:D

This forum has so much to offer - It is "fun" & I learn so much everyday! Thanks for "keep a stiff upper lip" note. I think I'll just keep reading and avoid posting. Have a great weekend!

My best, Deb

I think Deb was just passing on info from the warranty company and we know that things could get interpreted the wrong way and some warranty companies (not pointing at anyone) will tell interesting things, happens to everyone :)

I think Deb was just passing on info from the warranty company and we know that things could get interpreted the wrong way and some warranty companies (not pointing at anyone) will tell interesting things, happens to everyone :)
I chatted with Deb in PM and I did apologize to her if my posts offended her. And I hear what your saying Roman about the "interesting things". Deb needs to come back more often and not to let basturds like me scare her away. :)

In any forum on any topic, a person has to be careful about what is said. ( Otherwise a flaming may be due :p ) I have gotten flamed back in the day letting my fingers doing to much talking. Keeps a person on there toes.....

In any forum on any topic, a person has to be careful about what is said. ( Otherwise a flaming may be due :p ) I have gotten flamed back in the day letting my fingers doing to much talking. Keeps a person on there toes.....

But we are nice guys :cool:

I'll never walk "flat footed" again.

Deb

I'll never walk "flat footed" again.

Deb

Deb we understand. No worries. You meant no harm. You have been good to all of us...:D

Chris

Thanks Chris for taking the time answering questions over the phone today and placing my CPS warranty:)

Thanks Chris for taking the time answering questions over the phone today and placing my CPS warranty:)

:)

CPS has been a pain to work with just trying to get a warranty. If they are such a pain to work with when I'm trying to give them my money I can only imagine how fun they will be if I actually had a claim. I had faxed them my invoice over a week ago trying to get some info and pricing and still nothing. Every time I call I end up waiting on hold forever.
Just my experience so far to go on has not been good with CPS.
Eveyone gets a bad review here and there. I am sure you can find bad reviews about any company out there. I guess that is why competition is around :D Mack, RepairTech, and RepairMaster are good companies too.

I guess CP decides to carry CPS for 5 years instead of Repair Tech! Again in the end MountAVision = CPSuccess! All the bad talk within the thread about CPS comes back to haunt him!
Chris

Sorry, but once again we choice to be unbiased. We carry all the top names in Extended warranties. <<< Click Here >>> (http://www.avsforum.com/avs-vb/showpost.php?p=14397734&postcount=10)

Sorry, but once again we choice to be unbiased. We carry all the top names in Extended warranties. <<< Click Here >>> (http://www.avsforum.com/avs-vb/showpost.php?p=14397734&postcount=10)

Chris let me refresh (http://www.avsforum.com/avs-vb/showthread.php?t=1027267) your memory. You may want to start from the beginning of this thread of all the comments that were said about CPS. I guess being paperless and having good service with having warranties within 24 hours made you change. I told you! 1938 and being fully insured aren't benefits to some consumers as you have preached about.

Chris

CPS is all right, but Mack still leads the pack. If RepairTech would not have raised there prices I would still put them ahead of CPS as RepairTech and Mack are backed by seperate insurance companies. CPS will eventually have to be backed by a seperate insurance company and there rates will go up to.

CPS is all right, but Mack still leads the pack. If RepairTech would not have raised there prices I would still put them ahead of CPS as RepairTech and Mack are backed by seperate insurance companies. CPS will eventually have to be backed by a seperate insurance company and there rates will go up to.
I'm giving you hard time buddy! ;) 3-years coverage on warranties is more than plenty of coverage. I don't recommend 5-year warranties at ALL unless the consumer wants them. 1-year + 3 years is plenty of coverage for an obsolete display.

Chris

If you want to PM me all your info brent I will forward it to my sales men at Mack. Let me dig on the back end. I will say one thing in the terms and conditions of the agreement they will never pay out more than you paid for the set.

Will either CPS or Mack accept a warranty request 80 days after buying a tv? I know you have to do it within 30 days, but I had some significant issues (not related to the tv) that had to be dealt with prior to moving forward with a warranty.

Will either CPS or Mack accept a warranty request 80 days after buying a tv? I know you have to do it within 30 days, but I had some significant issues that had to be dealt with prior to moving forward with a warranty.

I have seen warranties put in 8 months after the television purchase. It all depends on the Warranty company and if they will authorize it.

Will either CPS or Mack accept a warranty request 80 days after buying a tv? I know you have to do it within 30 days, but I had some significant issues that had to be dealt with prior to moving forward with a warranty.
Do you mean buying the warranty or needing repair after 80 days?

Will either CPS or Mack accept a warranty request 80 days after buying a tv? I know you have to do it within 30 days, but I had some significant issues that had to be dealt with prior to moving forward with a warranty.
They will not sell you a warranty. That is to long. RepairTech will sell you a warranty on your unit though as long as there is 30 days left of warranty.

Just buying the warranty. Nothing is wrong with the tv. Thanks for the responses everyone.

Do you mean buying the warranty or needing repair after 80 days?

Just buying the warranty. Nothing is wrong with the tv. Thanks for the responses everyone.

Just contact some dealers of various warranty companies and they will let you know.

Just thought i'd throw in my experience with Mack so far for the benefit of other users trying to make a decision as to which extended warranty company to go with.

My experience with Mack has been nothing short of painful. My set died in early March 2008. So I filed a claim, all went smoothly and I got an authorization about a week later. With the larger televisions, Mack has you contact a local authorized repair shop and make arrangements to have the set looked at. They then have you (or the shop) fax them an estimate, and Mack either approves or denies it.

My shop sent them an estimate sometime around the last week of March, and Mack promptly approved the repairs. As it turns out, there are additional things wrong with the TV, and time and time again my repair shop has called/faxed Debbie @ Mack requests for more parts and/or to see what Mack wants to do with the situation.

For the last month and a half, Debbie has not responded to my shop AT ALL, and when I called her, she told me that she hadn't heard anything from the shop about more repairs. She then tells me that she will contact them (which of course, she never did).

I'm guessing that since the repairs are going to cost almost as much, if not more than the TV, Mack is trying to ignore the problem and hope that I go away without a fight.

I sent an email to Debbie again today, and I copied the president of the company (email address I found on another forum). I'm not really expecting anything to happen from that, so i'll either have to waste my time taking them to small claims court, or just file a complaint with the BBB and cut my losses :(

This situation is unfortunate and if you have a relationship with the previous retailer you purchased from I would try to get them involved as well. Just like Chris mentioned I would let my rep know of the situation and have it taken care of immediately and give me an update. I will let my rep know about this situation and get his response back...

Chris

brents306,
I sent my Mack rep your complaint. I will provide feedback for you.

Thanks,
Chris

If you want to PM me all your info brent I will forward it to my sales men at Mack. Let me dig on the back end. I will say one thing in the terms and conditions of the agreement they will never pay out more than you paid for the set.

If they won't pay out more than the set was paid for what will they do?

If they won't pay out more than the set was paid for what will they do?

It's called "current market value". Its the price of display at its current market condition and market worth. For example, you spend $2000 today 3 years from now your same display is only worth $700. They will reimburse a similar or like display as first alternative, if not satisfied they can pay out in terms of the "current market value" in form of check/gift card.

Regardless, how you slice and dice it....EVERY EW company base their value of your product this way. Its no different than you trading your old car in for a new car. It's considered depreciated.

Chris

brents306,

This is the response from Mack:

"Let me explain what happens. The customer e-mails us if they have a problem, we e-mail back within 24 hours a control number for them to call the manufactures authorized repair center in there area to come to the house and fix the TV. At that point the visit to the house is up to the customer and repair center. Most TV today can't be fixed in the house and are taken out to the shop.

We get an estimate from the shop, This can take as long as the shop wants to get to us. We then show the estimate to Laura, warranty manager, She checks out the cost of labor & Parts. The estimate is approved or refused, depending on what is the cost.

Say it gets approved, We tell the center to repair it and we pay the bill. If as they are going along they find more parts are needed they have to estimate the repair. Now it becomes a cost factor is it worth repairing or replacing. If we want the repair center to repair it we tell them do so. If not we will pick the TV up from the repair center ( at our expense) and bring it to us to see if we can fix it for less or if we replace it.

At all times the customer is kept aware as to what is happening. Most of this is done by e-mail, some by phone calls. If we can fix it, we do so and ship the TV back to the customer, If we buy out the TV Laura get calls the customer and offers a buy out.

Most customers understand how this works. Debbie is on the phone with customers all day long. Very seldom is a customer not called back. If they are not I am the one who hears about it from the dealer and follow up on. We trace all voicemails and e-mails and try to make sure nothing falls though the holes. Sometimes they do. If you can get me the name of the customer I can get that information to Laura & to Eric the Service manager to see what happened. Bad press is the worst enemy for our type of business. But remember there are 3 sides to every story. I will find out ours."

Chris

He fell threw the coperate cracks, thats why even when shopping for a warranty it is good to buy from a dealer that is supportive. No need to contact any company to ask why, the answer is below.....

A rule in life I have learned: These are insurance companies, number one goal of any insurance company is to not pay claims. If they have no red tape to denie a claim they have to pony up the cash. This is a process of each and every insurance company on the planet.

Side note....I just had a client who was getting the run around from Repairtech, 1 call from me and I have not heard from my client again as he got taken care of.

Since this thread now seems to be the gathering place for all questions about EWs, I thought I'd throw my bit in. I just bought a Pio 5020 from BB here in Honolulu and set out looking for a good EW for it (besides theirs). I found that both CPS and Mack wanted me to find a "Pioneer authorized servicer" before they would cover the set. So I go to Pioneer's web site, they won't tell me the servicer in HI but they have a number ... I call and the tech says yeah, we got one (1!?) servicer on your island, its Turbo Tech Hawaii. I called Turbo Tech and the owner says "I don't work with any EW companies. I only accept Pioneer's manu warranty and GE." What, GE like blenders and washing machines? He says yeah, call 'em up.

So it would appear that my only option is a GE extended warranty, which I had never heard of before. If the only Pioneer authorized shop won't accept payment from Mack/CPS/RepairTech (why not?!), would they just use any 'ol shop to try and repair my set? I think not, but ... could any of you experts on any of these companies tell me if this sounds right?

Since this thread now seems to be the gathering place for all questions about EWs, I thought I'd throw my bit in. I just bought a Pio 5020 from BB here in Honolulu and set out looking for a good EW for it (besides theirs). I found that both CPS and Mack wanted me to find a "Pioneer authorized servicer" before they would cover the set. So I go to Pioneer's web site, they won't tell me the servicer in HI but they have a number ... I call and the tech says yeah, we got one (1!?) servicer on your island, its Turbo Tech Hawaii. I called Turbo Tech and the owner says "I don't work with any EW companies. I only accept Pioneer's manu warranty and GE." What, GE like blenders and washing machines? He says yeah, call 'em up.

So it would appear that my only option is a GE extended warranty, which I had never heard of before. If the only Pioneer authorized shop won't accept payment from Mack/CPS/RepairTech (why not?!), would they just use any 'ol shop to try and repair my set? I think not, but ... could any of you experts on any of these companies tell me if this sounds right?

I will check with both Mack and CPS to see if they will service within HI.

Chris

brents306,

This is the response from Mack:

"Let me explain what happens. The customer e-mails us if they have a problem, we e-mail back within 24 hours a control number for them to call the manufactures authorized repair center in there area to come to the house and fix the TV. At that point the visit to the house is up to the customer and repair center. Most TV today can't be fixed in the house and are taken out to the shop.

We get an estimate from the shop, This can take as long as the shop wants to get to us. We then show the estimate to Laura, warranty manager, She checks out the cost of labor & Parts. The estimate is approved or refused, depending on what is the cost.

Say it gets approved, We tell the center to repair it and we pay the bill. If as they are going along they find more parts are needed they have to estimate the repair. Now it becomes a cost factor is it worth repairing or replacing. If we want the repair center to repair it we tell them do so. If not we will pick the TV up from the repair center ( at our expense) and bring it to us to see if we can fix it for less or if we replace it.

At all times the customer is kept aware as to what is happening. Most of this is done by e-mail, some by phone calls. If we can fix it, we do so and ship the TV back to the customer, If we buy out the TV Laura get calls the customer and offers a buy out.

Most customers understand how this works. Debbie is on the phone with customers all day long. Very seldom is a customer not called back. If they are not I am the one who hears about it from the dealer and follow up on. We trace all voicemails and e-mails and try to make sure nothing falls though the holes. Sometimes they do. If you can get me the name of the customer I can get that information to Laura & to Eric the Service manager to see what happened. Bad press is the worst enemy for our type of business. But remember there are 3 sides to every story. I will find out ours."

ChrisThanks for looking into this for me. From the sounds of that response, i'm guessing I just fell through the cracks. I've been emailing them, and getting a response has been hit or miss. Lately, no response at all :( I'll give them a call again Monday and see if I can make any progress. In addition, I PM'ed you my info to forward to your rep.

Again, thank you so so much for helping me out with this.

He fell threw the coperate cracks, thats why even when shopping for a warranty it is good to buy from a dealer that is supportive. No need to contact any company to ask why, the answer is below.....

A rule in life I have learned: These are insurance companies, number one goal of any insurance company is to not pay claims. If they have no red tape to denie a claim they have to pony up the cash. This is a process of each and every insurance company on the planet.

Side note....I just had a client who was getting the run around from Repairtech, 1 call from me and I have not heard from my client again as he got taken care of.
And thank you for looking into this as well!

I deleted my original post, as I don't want to un-fairly criticize Mack in a public setting for an issue that may turn out to be an isolated incident :)

Hopefully I can get this straightened out on Monday.

you bet, in the end they will take care of you.

I deleted my original post, as I don't want to un-fairly criticize Mack in a public setting for an issue that may turn out to be an isolated incident :)

Hopefully I can get this straightened out on Monday.

No problem at all. Thanks for your PM!

Chris

Just want to thank creemail and Cleveland Plasma for their help. I was contacted by Mack today, and the ball is again rolling on getting this thing fixed and/or replaced. It seems that I just happened to slip through the cracks for a little while there. :)

Just want to thank creemail and Cleveland Plasma for their help. I was contacted by Mack today, and the ball is again rolling on getting this thing fixed and/or replaced. It seems that I just happened to slip through the cracks for a little while there. :)

That's great news! I talked to Laura and she wanted to get your name as she told me to have anyone with any problems to call her direct at (800) 252-6225 x116. Ask to speak for Laura. She told me that the receive lots of claims and they follow up with their clients all of the time. That's very good news! :D

Chris

Just want to thank creemail and Cleveland Plasma for their help. I was contacted by Mack today, and the ball is again rolling on getting this thing fixed and/or replaced. It seems that I just happened to slip through the cracks for a little while there. :)
Thats good news. Nice to see the forum sponsors helping you out

Yes good job gentlemen!

Once again, you work with a trusted, tried & true company - you will not be left to "go it alone". Chris & Chris - that's the point, provide great customer service. Nice!




Deb

Thanks Deb, Roman, and Phipp01 for the kind words...! :D

Chris

Once again, you work with a trusted, tried & true company - you will not be left to "go it alone". Chris & Chris - that's the point, provide great customer service. Nice! Deb

Does Invision have a "preferred relationship" with anyone @ CPS? My Pioneer 4270 just died after 16 months..luckily I have CPS's extended warranty. Anyone in particular I can contact or just run it up the normal channels?

Contact Eli ;)

Does Invision have a "preferred relationship" with anyone @ CPS? My Pioneer 4270 just died after 16 months..luckily I have CPS's extended warranty. Anyone in particular I can contact or just run it up the normal channels?

Here to help if you run into a challenge, please never hesitate to PM.

Deb

thanks Deb and Roman!

CPS suspended my claim right out of the gate b/c they wanted a copy of my CPS Membership card and copy of my Invision invoice..which I prompted scanned/emailed and faxed to them. I'll wait to see what today brings before I get Eli or Invision involved

Cheers!

:)

Dave

thanks Deb and Roman!

CPS suspended my claim right out of the gate b/c they wanted a copy of my CPS Membership card and copy of my Invision invoice..which I prompted scanned/emailed and faxed to them. I'll wait to see what today brings before I get Eli or Invision involved

Cheers!

:)

Dave

Dave,
Keep us posted. Now that CPS has been more involved with paperless warranty (no warranty cards issued), I believe submitting claims is much easier. Your information will already be given to service center, but its always a good idea to have a copy for your records.

Chris

I thas been 36+ hours since faxing and emailing the requested paperwork...no change in claim status. Will follow up with another call today to see what's up.
Watching the fall lineup on a 19" Disney Princess TV while the dead 42" Pioneer mocks me in background won't be fun! :)