Hi, I've owned a pb-12 plus for almost a year so far and as of yet I haven't had any problem and I absolutely love it. The problems that I've suddenly started having began this last week.

I was watching Master & Commander and thoroughly enjoying the cannon fire in the first battle scene about 10-15 minutes into the movie when, for some odd reason, I noticed a rubbing or scrapping noise coming from the sub in the parts of the movie where the cannon fire sounds distant, deep, but not loud. I got deeply concerned and quickly rushed to shut down the sound. Not knowing what just happened I turned off the movie and decided to play some test tones at different lower frequencies. Sure enough I could hear a rubbing noise coming from the sub. I didn't know what it was so I thought that maybe something may have gotten loose inside or maybe something fell down the ports and was now bouncing on the driver. So I removed the base plate, took out the driver (much heavier than I would have imagined), started peaking around and I couldn't find anything. Then I decided to gently press on the cone of the driver and I noticed a rubbing noise every time I pushed the cone down. I also noticed that the rubbing noise would disappear and reappear depending on what part of the cone I pushed down.

So then at this point I decided to put everything back together and try a few different test tones and hope that maybe the problem would go away. I then put the driver back in making sure everything was connected properly plugged the sub back in, flipped the power switch, and I was greeted by a pop and the smell of smoke....at this point I was freaking out not knowing what was happening to my 1 grand investment. I then figured out that the power fuse had blown so I felt a little relief and simply replaced the fuse with the extra fuses provided by SVS. Feeling confident I replace the fuse power up again and I'm once again greeted by the power light illuminating for a few moments then the fuse burning out...I replace the fuse again with my last replacement and the same thing happens.

So right now I'm out of fuses and I'm heading out to buy some more. What is happening to my dear sub? What can I do to fix this? Right now I'm fearing the absolute worst possible outcome of needing a new driver and needing a new amp.... Any help or suggestions would be much appreciated!

If it's only a year old, it is still under warranty. Call SVS. They will probably send a replacement driver and have you return the failed one. If the driver failure took out the amp, burning electronics smell is never a good sign, then they will include a replacement amp.

E-mail SVS pronto, or better yet, call them. They have great service and will be far more helpful than I or anyone else here on this forum. Just my two cents.

Thanks for the quick replies. Is there any other information I should include in an e-mail to SVS to quickly solve my issues or is this enough? I really don't know what else I could add though.

Thanks for the quick replies. Is there any other information I should include in an e-mail to SVS to quickly solve my issues or is this enough? I really don't know what else I could add though.

Nope, looks good. If you e-mail them now I'm almost positive you'll have a response by sometime tonight, if not tomorrow morning. You can also call them tomorrow if you feel better talking to them in person. Sorry to hear of your troubles, but SVS will take care of you and get you back up and running.

Thanks for the quick replies. Is there any other information I should include in an e-mail to SVS to quickly solve my issues or is this enough? I really don't know what else I could add though.


Your name... :)

Just tell them you have a metalic scraping sound, and they will know right away exactly what is wrong...

Give them your email address associated with your account, and they can easily look you up in their records.

Hey J,

Sorry to hear you're having issues with your PB12-Plus. As suggested, shoot us an e-mail at techsupport@svsound.com. We can go through some basic troubleshooting and try to see what's happening. We'll definitely take care of it, though, not to worry. :)

Thanks. I'm know I shouldn't have any worries, I've only heard good things about SVS customer service, but still the withdrawal's already feeling from not being able to dive into deep, loud, powerful bass that I've gotten so used to are going to be a challenge to deal with for the time being. :rolleyes:

Hey J,

Sorry to hear you're having issues with your PB12-Plus. As suggested, shoot us an e-mail at techsupport@svsound.com. We can go through some basic troubleshooting and try to see what's happening. We'll definitely take care of it, though, not to worry. :)Hey, Jack. Did I miss something or are you just sneaking in that you now work at SVS? Hope it works out for you.

Thanks! Been here a few weeks, but don't get to the forums as much as I'd like to anymore.

Well thats customer service.... 45mins

Well thats customer service.... 45mins

Yeah, on Sunday afternoon!

With Football on

Jack was extremely helpful today and it was determined that the amp was bad and something was wrong with the woofer so a replacement is now on the way. All my questions were taken care of and I'm only out on shipping charges! SVS has customer service that should be the model of other companies. Everything taken care of in short amount of time plus it was Sunday!:D