Hi
We posted previously about our KDF-E50A10.
Long story short, ....blue blob(pixels) started a few weeks ago, Sony was called, spoke with 2nd Tier service and they offered NO help.
The unit is 3 years old, previous DLP models had a recall, but since this particular model is not listed, they offer no help, even though the unit is having the same issues with the blue pixels as previous models.

Sony basically tells us, hey its not one of those models, therefore, you are out of luck.

Any suggestions welcome, we offered to pay labor if they pay for the parts, they wont even do that.
We have purchased MANY Sony products, including expensive receivers.
My family has Sony products and to not stand behind what is obviously a manufacturing defect is extremely poor business practice.
After paying close to $2500 for a set, you would not expect to have it be unusable 3 yrs later.
Do you have any suggestions either thru legal or other means to have them honor what would be their responsibility for their poor quality issues ?
Anyone reading this that is considering SONY, in my opinion, dont bet on them standing behind their product. Sony is NOT the company they used to be.

Correction: this is not DLP, my error in posting

Sony doesn't make DLPs...

You mean LCOS or 3LCD?

It's an LCD. This poster is illustrative of a common confusion between DLP and rear-projection.

Sorry, Lexicon1. You are witnessing why rear-projection has mostly stopped being produced. A high failure rate. It's not just Sony. Hitachi, Toshiba, Panasonic, JVC, and all the other players in RP except Samsung and Mitsibushi have also pulled out. The failures are not always due to poor quality construction. Inadequate ventilation, physical movement (particularly when hot) or internal contamination can also destroy them.

Unfortunately sony is officially correct, and it's a $1000 repair if you pay for parts and labor.

Unfortunately sony is officially correct, and it's a $1000 repair if you pay for parts and labor.
The issue is....it took a class action suit to get them to do something about defective manufacturing.
The symptom is identical to what the previous model's had a problem with.
The connection is clear.....
Will it take another suit to get them to address this defect?
Thanks

After three years? Good luck.

After three years? Good luck.

You have to ask yourself, how many of us would spend $2300 for a 3 year use of a TV....
This was a purchase of a retirement couple, $2300 doesnt grow on trees.
Recall that you are supposed to be able to change a lamp every few years (which was just done)....not the entire TV !
AND, this is the IDENTICAL problem that previous models had a problem with and was acknowledged by SONY as being the case , so they did the right thing with those previous models .
What makes sense as a more reasonable side to take?
Thats THIS consumer's point of view !

Here are 3 quotes taken from Amazon about the latest KDS-60A3000, which is a rear projection TV, here are their expectations:
"Bang for the buck, even 5 years from now, you can not and will not beat this TV."
"Be advised that Sony has dropped rear projection technology but that's okay. They'll continue to support them. "
"We chose a 60" HDTV because my wife has glacoma; we chose Sony because of our past experience and Sony's outstanding reputation."
People buy SONY because of its Past reputation, they dont know what SONY is allowing to be produced, and that SONY will not stand behind their product...unless sued.
check out this official webpage on the lawsuit
http://www.sonysxrdtvclassaction.com/main/home.sfx
check the detail and click on the bottom link in that webpage

I used to be a big Sony fan and bought many of their products because of their innovation and features. Unfortunately, these products often proved to be unreliable and I no longer buy Sony products for this reason.

I am sorry to hear of your problem with your TV and wish you the best in finding a satisfactory solution.

You're misinterpreting my replies. I wasn't expressing my feelings about your TV, rather about your chances of succeeding in court. Since you did not know what kind of TV you had, you obviously cannot yourself provide technical expertise to support your claims of what product satisfaction you should have received. As for the wider technical reality, well it's all available if you want to spend a couple of thousand hours acquiring it. This forum is a good place to start, but there's lots of other sources such as Howstuffworks, CNET etc. As I said before, good luck.

You're misinterpreting my replies. I wasn't expressing my feelings about your TV, rather about your chances of succeeding in court. Since you did not know what kind of TV you had, you obviously cannot yourself provide technical expertise to support your claims of what product satisfaction you should have received. As for the wider technical reality, well it's all available if you want to spend a couple of thousand hours acquiring it. This forum is a good place to start, but there's lots of other sources such as Howstuffworks, CNET etc. As I said before, good luck.

My whole issue revolves around product satisfaction.

The TV in the suit is a different model than the KDF-E50A10 , but the commonality is that both Wega TVs have similar problems and the optical block is the culprit.
If I need the two thousand hours of technical expertise to justify my side, I will call on people such as you for help.

Bottom line here is, .....Is a $2300 TV manufactured by a supposedly reputable company expected to be trashed, or need $1000 to repair it reasonable?

My whole issue revolves around product satisfaction.

The TV in the suit is a different model than the KDF-E50A10 , but the commonality is that both Wega TVs have similar problems and the optical block is the culprit.
If I need the two thousand hours of technical expertise to justify my side, I will call on people such as you for help.

Bottom line here is, .....Is a $2300 TV manufactured by a supposedly reputable company expected to be trashed, or need $1000 to repair it reasonable?

I have a 2 year old out of warranty first gen SXRD 50 inch rptv that I just had repaired because I had the dreaded GREEN BLOB issue.

When I initially contacted Sony I got the same canned We Can't Help You With That issue response. After multiple calls and researching the issue via this site, I was able to get them to repair under the terms of the CALS.

The tech told me that if I were to pay out of pocket for a optical block, that would cost me 1200 EXCLUDING LABOR!!! I encourage you to keep trying Sony's support site; After the embarrassment of the first and second generation sets issue I doubt that they want another suit filed and may be more receptive to assisting you.

This is why extended warranties are an excellent idea with rear projection televisions.

Based on my recent experience with SONY, I fully agree with you that SONY is not the company they used to be. I've purchased numerous SONY products since the 70's and based on my previous experience with them and SONY's reputation for quality, I purchased a KDF-70XBR950 SONY in April 2004 for over $7k. The TV was fantastic until earlier this year when "blue blotches" appeared on the right hand side of the screen. At the time, I thought it just needed a new bulb and when I finally got around to replacing it in Aug 2008, I discovered the problem was the optical block. Because of the class action lawsuit, SONY had extented the OB warranty to 6/30/08 - but only for those who reported it to SONY by 6/30/08. To make a long story short, after numerous calls and letters to SONY, they refused to repair my TV under warranty because I was a few weeks late in notifying them. What they did offer me was a opportunity to buy a new SONY TV at a "reduced cost" which was actually more than I could buy that same TV thru many internet dealers. I realize 4 years is outside normal warranty periods, but what really irked me is, according to the lawsuit settled by SONY, SONY knew the design was defective yet marketed the product anyway. SONY put me thru hoops calling different groups within SONY and the final hoop was having to send a letter by "snail mail" to their "Executive Review Committee" to file an appeal (which was also denied). I'm reluctant to pay the $1k to repair the optical block because so many others on this forum reported the replacement OB was as bad or worse than their original defective OB. SONY now seems to feel it's ok for consumers to pay premium prices for their products which will last just past the warranty period and then not be repairable.

One thing for sure - I'll never buy SONY products again! So far, 1 relative and 1 work associate switched their new TV purchases from SONY to other brands because of the way SONY treated me.

Unfortunately all brands of lcd-proj Tv's are susceptible to a similar fate, just like all brands of dlp-proj Tv's are susceptible to colorwheel failure, just like all brands of insert tech-design here are susceptible to insert common failure here....

Tip #1- Research your purchase very carefully
Tip #2- Strongly consider an extended warranty

This is why extended warranties are an excellent idea with rear projection televisions.

I had an inside source for parts and repairs and didn't need the extended warranty. After replacing the lamp twice and just replacing the optical block last week, I have had it with this model tv.

I was an early adopter and admit that I was snake bitten, however i do realize that where there is no struggle, there is no progress....I will get a new LaserVue tv in 3 qtr next year.