So I was having a problem with On-Demand and had the tech come out today.

He got into the diagnostic menu and did ........... something ...... that started some type of program. This program basically went thru video and on screen guide a little bit at a time.

He said to let it run thru but didn't specify a time or what would happen when it was done.

Well after about 20min I decided to try the On Demand (it was working after he did a few things before running the program) and it gave me the same error message that originally got me calling them up.

At this point I decided to go ahead and unplug the box from the electric, waited one minute then turned it back on.

Now hours later (and another unplug) it still won't "reset", no guide, no DVR recording access, and no On Demand.

I get both regular and HD signals, nice and clear so the TV is viewable thru the box as always.


How do I rerun the program the tech started? I know how to access the diagnostic screen, power off the box and quikcly hit the "OK" button.

Right now I see that in d16/Interactive Status there is no IP address and the box is still in 'MAC connect'.


I figured the AVS forum will know how to do this, considering that the people at Comcast only know how to send (and resend) the "reset signal". A short word on that signal ..... I've had them do that before and the box turns off then on again. They sent the signal four times and the box did not turn off on any one of those attempts.


Thanks,
Dan

So I was having a problem with On-Demand and had the tech come out today.

He got into the diagnostic menu and did ........... something ...... that started some type of program. This program basically went thru video and on screen guide a little bit at a time.

He said to let it run thru but didn't specify a time or what would happen when it was done.

Well after about 20min I decided to try the On Demand (it was working after he did a few things before running the program) and it gave me the same error message that originally got me calling them up.

At this point I decided to go ahead and unplug the box from the electric, waited one minute then turned it back on.

Now hours later (and another unplug) it still won't "reset", no guide, no DVR recording access, and no On Demand.

I get both regular and HD signals, nice and clear so the TV is viewable thru the box as always.


How do I rerun the program the tech started? I know how to access the diagnostic screen, power off the box and quikcly hit the "OK" button.

Right now I see that in d16/Interactive Status there is no IP address and the box is still in 'MAC connect'.


I figured the AVS forum will know how to do this, considering that the people at Comcast only know how to send (and resend) the "reset signal". A short word on that signal ..... I've had them do that before and the box turns off then on again. They sent the signal four times and the box did not turn off on any one of those attempts.


Thanks,
Dan

When I got my DVR, the tech had to call an automated number and activate the DVR and close the work order. He had the diagnostic menu up that shows the IP address. Within seconds of him confirming the entire setup, the box pulled an IP address. Then he went to some ondemand program and told me to let it run. I know to use the DVR functions, I've had it before so I just let it run and went to the TV tuner, came back 20 min later and it was done.

I don't know what video it was, but it showed up on my bill the next month, along with a $0.00 charge. It was burried a few levels down. But I don't think playing this ondemand program is what made OnDemand work or continue to work.

I'll see if I can find where the video is at, though.

That may not help much as the ONLY thing I can access are the channels and the channel number.

No DVR, no pause, no reverse, ................ NOTHING else