I had an issue with my Sirius radio a few days ago and needed to call tech support,, after being on hold for about 30 minutes I finnaly got a live person on the phone, his english was so bad I could hardly understand a word he was saying so after about 15 minutes of pure frustration I let him transfer me to sales as I figured it would be easier to just get a new receiver than dealing with the non-english speaking tech support,, he transfered me to sales,,,,,, after being on hold for another 30 minutes or so I gave up and hung up the phone.

Called sales the next day and after about 20 minutes got a live person on the phone, this sales person spoke even worse english than the guy at tech support the day before,, after another 15 ot 20 minutes on the phone with sales I again just gave up and hung-up the phone,,,, what a nightmare calling Sirius Customer Service.

I emailed their CS department to complain but Im sure I will get a standard form reply back from some-one else that does not speak english as well.

I do understand the whole sending jobs overseas (really hate companys that do that) but cant Sirius at least make an effort to hire people that can speak the english to were it can be kind of understood.

Cheers
Davyo

Best part is when they claim their name is Bob or Larry, or something.

Best part is when they claim their name is Bob or Larry, or something.


YES,, that is always a great laugh,,,,, as I recall the guy at tech support was named "Fred",, very very funny.

Cheers
Davyo

I just roll my eyes, hang up, and try again. CSR roulette.

Just ask to be transfered to speak to someone in the US. It always works for me.

I had an issue with my Sirius radio a few days ago and needed to call tech support,, after being on hold for about 30 minutes I finnaly got a live person on the phone, his english was so bad I could hardly understand a word he was saying so after about 15 minutes of pure frustration I let him transfer me to sales as I figured it would be easier to just get a new receiver than dealing with the non-english speaking tech support,, he transfered me to sales,,,,,, after being on hold for another 30 minutes or so I gave up and hung up the phone.

Called sales the next day and after about 20 minutes got a live person on the phone, this sales person spoke even worse english than the guy at tech support the day before,, after another 15 ot 20 minutes on the phone with sales I again just gave up and hung-up the phone,,,, what a nightmare calling Sirius Customer Service.

I emailed their CS department to complain but Im sure I will get a standard form reply back from some-one else that does not speak english as well.

I do understand the whole sending jobs overseas (really hate companys that do that) but cant Sirius at least make an effort to hire people that can speak the english to were it can be kind of understood.

Cheers
Davyo


why spend two days calling sales. just go to BB or order one online.

why spend two days calling sales. just go to BB or order one online.

Had to talk to sales because tech support/CS said they were going to perhaps replace the radio that was not working.
Getting the radio replaced or a discounted new one required clearing it with the sales department.

Cheers
Davyo