Well to answer your question on replacing the TWC DVR and Moxi, there are a few issues:
First, your monthly TWC bill be lower since your not renting their equipment. You'll probably need a tuning adaptor in addition to the cable card. The tuning adaptors are not all that reliable and add another piece of equipment into the mix. Some report having to reboot the adaptor quite regularly too. The Moxi will hold more recordings. However it does appear that Arris, the company that owns Moxi has placed the unit on life support as there has been zero upgrades in the past several months. It should give one pause before shelling out $800 for equipment that may or may not not be supported 2 years down the road. If they stop delivering the programming guide, then you've got a nice door stop and nothing more. Also from what I read here, there are more than few hard drive failures in these units. Whether the latest batch of Moxi's have a different drive in them now, I can't answer. I myself was pretty much all set to buy one too, as the TWC navigator software is utter garbage and their DVR's are about 10 years behind the curve as well as costing an arm and a leg to rent every month. But $800 is too much of an investment to risk that Arris makes a business decision to stop supporting the MOXI. The fact that there is NO news, updates or bug fixes being released leads to be believe the product is not long for this world.

There has been a subtle change to Moxi branding and PR.

It is no longer "the world's best DVR!" it is now "a great DVR."

http://www.moxi.com/us/

Probably because the market has changed quickly but the Moxi hasn't.

There has been a subtle change to Moxi branding and PR.

It is no longer "the world's best DVR!" it is now "a great DVR."

http://www.moxi.com/us/

Probably because the market has changed quickly but the Moxi hasn't.
What system is better then? The Tivo premiere certainly is not.

What system is better then? The Tivo premiere certainly is not.

Premiere might be as slow as molasses but it's feature set far outweighs the Moxi now. The same is becoming true for even cable-issued boxes like the latest FiOS guide (http://www.engadget.com/2010/08/18/verizon-fios-set-top-boxes-getting-a-new-hd-guide-external-stor/).

Plus of course the world doesn't stop at the border. Other countries make DVRs such as Topfield and Humax and if you live in the UK even the PS3 is a DVR.

I just wanted to share a configuration that has worked for me on the Moxi. As always, YMMV.

I added a Sans Digital (TR4UTBNC) to my Moxi. I used 4 Seagate hard drives in RAID 5 configuration. The HD's were all brand new Seagate LP 2 TB hard drives from Amazon.

Everything is working well for a week. My recordings play back without issues and with my main unit HD full I was at 6% of my recording capacity used.

KEY ITEMS:

You must get the Sans Digital that has the RAID controller built in and you set the RAID mode with switches on the case. Mine was ~$150 from New Egg. Item #: N82E16816111159. The item goes on sale periodically and is ~$200 normally.

The unit runs well in RAID 5 and RAID 0 mode. It did not work in JBOD mode (port multiplication issue I think). It ran with two drives only (RAID 0) and is now running with 4 drives (RAID 5). Be sure to read the instructions how to set the RAID settings and reset the drives. I never hooked the device up to my computer.

The drives were all from Amazon (Seagate Barracuda LP 2 TB 5900RPM SATA 3 GB/s 32 MB Cache 3.5-Inch Internal Hard Drive ST32000542AS-Bare Drive) and were $90 each.

So, my total recording capacity is 6.5 TB with 6 TB being "backed up" storage. Because I am using RAID 5, 2 TB is used for "back up" (parity drive space). I think this would be ~1000 hours of HD recording capacity?

ALSO:

For 2 days I used a Venus T5 5-Bay tower (DS-2350J) from Fry's Electronics. It worked well with 2 HDs in RAID 0 mode. It was much louder (fan) and a lot more lights on the front. It also costs more.

ALSO 2:

I had some minor problems with recodings playing back on my mates on my wireless and powerline adapter network. I upgraded these locations to my Gigabyte network and have had no problems. I have never had problems with play back on the main Moxi unit.

I just wanted to pass on the info. Enjoy.

I just went to moxi.com and clicked on the Get Playon button, popup window thanked me for my submission, but haven't received an email, I assumed it was an automated response thing, does it normally take a while to get the confirmation email with instructions?

I just wanted to share a configuration that has worked for me on the Moxi. As always, YMMV.

I added a Sans Digital (TR4UTBNC) to my Moxi. I used 4 Seagate hard drives in RAID 5 configuration. The HD's were all brand new Seagate LP 2 TB hard drives from Amazon.

Everything is working well for a week. My recordings play back without issues and with my main unit HD full I was at 6% of my recording capacity used.

KEY ITEMS:

You must get the Sans Digital that has the RAID controller built in and you set the RAID mode with switches on the case. Mine was ~$150 from New Egg. Item #: N82E16816111159. The item goes on sale periodically and is ~$200 normally.

The unit runs well in RAID 5 and RAID 0 mode. It did not work in JBOD mode (port multiplication issue I think). It ran with two drives only (RAID 0) and is now running with 4 drives (RAID 5). Be sure to read the instructions how to set the RAID settings and reset the drives. I never hooked the device up to my computer.

The drives were all from Amazon (Seagate Barracuda LP 2 TB 5900RPM SATA 3 GB/s 32 MB Cache 3.5-Inch Internal Hard Drive ST32000542AS-Bare Drive) and were $90 each.

So, my total recording capacity is 6.5 TB with 6 TB being "backed up" storage. Because I am using RAID 5, 2 TB is used for "back up" (parity drive space). I think this would be ~1000 hours of HD recording capacity?

ALSO:

For 2 days I used a Venus T5 5-Bay tower (DS-2350J) from Fry's Electronics. It worked well with 2 HDs in RAID 0 mode. It was much louder (fan) and a lot more lights on the front. It also costs more.

ALSO 2:

I had some minor problems with recodings playing back on my mates on my wireless and powerline adapter network. I upgraded these locations to my Gigabyte network and have had no problems. I have never had problems with play back on the main Moxi unit.

I just wanted to pass on the info. Enjoy.

Thanks. I'm at 92% on the HD that came with my Moxi and I need to add memory. I'm wired via gigabit switch so I shouldn't have any issues on the mates. I'm not up on RAID so how difficult is this set-up for someone that knows only enough to be dangerous?

So... Since Moxi doesn't support OTA, is it possible to add a network based OTA receiver (Startech for example), and have it control it and allow us to watch and record channels via the Moxi?

Thanks. I'm at 92% on the HD that came with my Moxi and I need to add memory. I'm wired via gigabit switch so I shouldn't have any issues on the mates. I'm not up on RAID so how difficult is this set-up for someone that knows only enough to be dangerous?

Very easy. Go to Wikipedia or other source and read up on what each RAID mode does. Without setting off a war, you really only need to read RAID 0, RAID 1, and RAID 5.

And to simplify ...

RAID 0 allows you to use the entire capacity of whatever drives you put in. If you put in 4 TB of storage, two drives of 2 TB each, then you get 4 TB of space. However, the data is split accross both drives. So, if you record a show, some of the data is on drive 1 and some is on drive 2. So, if either of the drives fail, then you loose all your data. You can use as many drives as you want.

RAID 1 copies the same data to each drive. Your capacity is cut in half, but if either drive fails, the other has all your data and you keep cruising along. You can purchase a new drive to replace the failed drive and the system will copy all the data from the good drive to the new drive and you have a backup again.

RAID 5 you must use at least three drives (you can use more). They should all be the same size. The capacity is n-1 drives. So, if you have 4 drives at 2 TB each (8 TB), you can use 6 TB of space. The data is writen accross all the drives just like in RAID 0. The remainig 2 TB of space is used to store a code (simplified) that allows the system to rebuild any drive that fails. So your data can be recovered if one drive fails.

To actually set up the device, it is very easy. No tools required. You slide the drives into the device. You set the switches on the back to the RAID mode that you want, hold down the reset key and turn on the device. Lights flash and you are set to go.

Plug it into the Moxi and Moxi formats it (took 30 minutes for my system) and you are good to go.

One final note. I am not sure if you can add drives without loosing data you have already stored. So if you have three drives in RAID 5 mode and want to add a fourth later, I am not sure what would happen. You may loose all the recorded shows you had on the three drives. That is why I loaded up right at the beginning.

I hope that helps. You know you may also just add up to 2 TB by adding an external eSATA hard drive. There are posts about that here. You only would need to use the configuration above if you want to add more than 2 TB.

Hi, all. Considering dumping TWC's ancient 8300 HD DVRs, and replacing with a Moxi 3-tuner and a Moxi-Mate. Two TVs on opposite sides of same wall, so connection should be easy.

The cost of the Moxi system would be $799 plus tax.

The monthly cost of DVRs, remotes, an extra "digital tier" runs me $54.68 a month.

A single CableCard rental is $2.50 from TWC.

Should I buy the Moxi set up? Thoughts? Any downsides?

Thanks, as always, for your help.

Wendel

I got my setup (same as what you are suggesting) and it depends on how long you believe Moxi will be around to recover your costs.

Read this thread.

Also, read the thread about TWC experiences - it is not that great in getting setup and working but it varies by area of the country (I am on Comcast and had no issues).

Read this thread.

I really like the quality of the unit and the UI; takes some getting used to but once you do it is fairly functional.

Definitely "hard wire" the network or you won't get HD to the Mate (I had to go wireless and SD is okay but HD just does not work).

Read this thread.:D

I just went to moxi.com and clicked on the Get Playon button, popup window thanked me for my submission, but haven't received an email, I assumed it was an automated response thing, does it normally take a while to get the confirmation email with instructions?

Took a few hours to get mine sent but that was with the old PlayOn with a lifetime license key. It might be different now. Since it became an annual subscription product I have no inclination to use it.

I've run into an identical situation two days in a row now... wondering if anyone here has seen the same thing.

Yesterday and the day before at about 8 at night, I turned on my TV to a blank screen. My Moxi runs via HDMI to my Onkyo receiver then to the TV (also HDMI). The receiver said "No Signal." Both days, I know for a fact that everything was working normally sometime in the 3pm - 5pm time frame.

Hitting reset on the Moxi restarts the box, brings up the Moxi logo, then goes into a "reboot loop" at that point. It never makes it to the "checking hard drive" screen. However, if I unplug the Moxi to do a hard reset it boots up just fine.

Once it's back up and running, everything seems normal. I'm not sure about the first night, but I know last night at least one recording was missed because of whatever hang up is going on.

Both times the diagnostics show the temperature in normal range. The HDD's not making any strange noises. I haven't seen any other problems with live or recorded TV.

Any thoughts?

Took a few hours to get mine sent but that was with the old PlayOn with a lifetime license key. It might be different now. Since it became an annual subscription product I have no inclination to use it.

Finally got it, must be only during working hrs, I downloaded the trial last night, I'm not real impressed, it's not bad, but with no HD and transcoding everything doesn't get me what I'm looking for. I guess I'm gonna look for a standalone box, since the PC isn't doing a very good job of Netflix streaming either.

Finally got it, must be only during working hrs, I downloaded the trial last night, I'm not real impressed, it's not bad, but with no HD and transcoding everything doesn't get me what I'm looking for. I guess I'm gonna look for a standalone box, since the PC isn't doing a very good job of Netflix streaming either.

That's what I did. Any other device now is capable of doing Netflix and many other services without the kludge of PlayOn. For almost the price of a PlayOn subscription you would be better just buying a Roku. A much better solution.

Underneath my TV I have a Moxi, two game consoles, a Blu-ray player and a Mac Mini running WMC7 and the only one lacking in any basic video streaming service is ...

That's what I did. Any other device now is capable of doing Netflix and many other services without the kludge of PlayOn. For almost the price of a PlayOn subscription you would be better just buying a Roku. A much better solution.

Underneath my TV I have a Moxi, two game consoles, a Blu-ray player and a Mac Mini running WMC7 and the only one lacking in any basic video streaming service is ...

I'm thinking more about a combo blu-ray/streaming device. I'm not familiar with them, any good threads you would recommend on this site. I'd like the ability to stream, play blu-ray and play networked video.

I'm thinking more about a combo blu-ray/streaming device. I'm not familiar with them, any good threads you would recommend on this site. I'd like the ability to stream, play blu-ray and play networked video.

I'm using the Samsung C6900 which streams NFLX, Blockbuster, Vudu, CinemaNow, Hulu+, YouTube and various other apps. The PC network streaming is not DLNA but there is some functionality. Those features are on most Samsung devices now.

Most new Blu-ray players are offering streaming services now (even the new Oppo 93) so nearly all of them would give you Netflix but if you want to watch pay movies then Vudu is the only way to go as far as I'm concerned.

Then of course there's the PS3. If you can get beyond the lack of IR for remotes it plays PC content as well as packing Blu-ray and multiple streaming video services.

If you want to buy a streaming player I would find the player you like first, some streaming options will most likely be included in whatever you choose anyway.
http://www.avsforum.com/avs-vb/forumdisplay.php?f=149

It really is ridiculous that Moxi is becoming the only media device on the market now without any built-in VOD service. When you look at the device list (http://www.netflix.com/NetflixReadyDevices?trkid=425738&lnkctr=mh_nfrd&lnkce=nrd-ohm) for Netflix nearly every consumer entertainment electronics brand is on board.

I'm thinking more about a combo blu-ray/streaming device. I'm not familiar with them, any good threads you would recommend on this site. I'd like the ability to stream, play blu-ray and play networked video.

I'm not sure I'm completely understanding what you want, but my Blu-Ray DVD player (LG BD390) plays Blu-Ray disks, of course; streams from NetFlix, Vudu, Roxio Cinema Now, & You Tube; and also plays my networked video. The Xbox is great with NetFlix & my networked video, but doesn't play Blu-Ray or stream Vudu. And, of course the Moxi handles my networked video & its own recorded content.

Still looking for the perfect solution :-)

It really is ridiculous that Moxi is becoming the only media device on the market now without any built-in VOD service. When you look at the device list for Netflix nearly every consumer entertainment electronics brand is on board.

Which is why I think Moxi should focus on its core feature of just being a dvr with streaming to the moxi mates with great storage expansion options

I rather Moxi work on getting delete to work on the Moxi Mates, menus speeds, remote response, and bug fixes.

Moxi will never be as good in streaming Netflix Hulu, etc content as Google TV, Apple TV, or Roku. So why waste effort on integrating streaming when others will do much better. I use to want these services to be on Moxi but now I just want a fast and stable DVR.

If you want integration, go to Tivo Premiere.... now that is a mess...

Which is why I think Moxi should focus on its core feature of just being a dvr with streaming to the moxi mates with great storage expansion options

I rather Moxi work on getting delete to work on the Moxi Mates, menus speeds, remote response, and bug fixes.

That's fine for us who already own a Moxi, but in attracting new users it's the wrong idea. Moxi already has almost zero marketing presence, so if someone stumbles across the site and see that for $500 they get less features than nearly all other products then there isn't much incentive for them to try it.

Sure Moxi records stuff, but then so do mot cable DVRs and as we already know the majority don't care that those boxes don't have an HD interface. Which of course might not be an advantage that Moxi has in the next couple of years.

If retail Moxi wants to stick around or become profitable then it has to compete. As I commented before Arris have already pulled back from claiming it's "the world's best DVR" because it's clearly falling behind.

Which is why I think Moxi should focus on its core feature of just being a dvr with streaming to the moxi mates with great storage expansion options

I rather Moxi work on getting delete to work on the Moxi Mates, menus speeds, remote response, and bug fixes.

We all have our own "want" lists (I like most of those suggested by you & others), but I do have to quibble with the description that Moxis have great storage expansion options.

To me, the inability to back up recorded content makes pretty empty the claim that there are storage expansion options since hard drives inevitably fail at some point.

Also, I find it ridiculously inconvenient to have to swap out my external drives -- we have two 3-tuner Moxis & two Mates, and we've already filled four 2 TB external drives (with two others only minimally filled at this point & currently attached). Which I readily admit is insane given my grave misgivings (based on experience) about the inability to back up my recorded content :) Also, I've not cracked either Moxi box to upgrade the internal HDD, so I know that's something I could have done to minimize my need for external storage.

I was interested in Grenik's setup -- wish I'd have known enough to have tried something like when I was starting out! I'm not a fan of Raid 0 having been previously burned when one drive crashed in a data configuration set-up, but I don't "know" Raid & didn't understand the advantages of a Raid 5 configuration such as he/she is successfully using. Definitely something those just starting down the "need more storage" path might find helpful!


Saundra

To me, the inability to back up recorded content makes pretty empty the claim that there are storage expansion options since hard drives inevitably fail at some point.

Also, I find it ridiculously inconvenient to have to swap out my external drives -- we have two 3-tuner Moxis & two Mates, and we've already filled four 2 TB external drives (with two others only minimally filled at this point & currently attached). Which I readily admit is insane given my grave misgivings (based on experience) about the inability to back up my recorded content :)

Saundra

I certainly don't mean to be condescending or disrespectful, as I too use my DVR and Ext HDD to store recordings for long periods of time. However, as I have been told many times, the DVR was never designed and intended as a permanent, archival storage solution. That is why all recordings are encrypted with a unique identifier to that one particular DVR. If or when that DVR fails completely or perhaps even the CableCard needs replaced all recordings on all HDDs Internal and External will be irretrievable. So having 4TB of recordings that eventually at some point will be rendered useless is a reality.

I believe the only way to archive, long term, for the Moxi would be to play the recordings back to a DVD Recorder and burn them to DVD. The same is true for most if not all Cable Co DVRs. I believe only the TiVo or an HTPC has the ability to offload to a PC. Someone correct me if I am wrong.

First time I've encountered this problem but I read a similar and not exactly the same one but could not find the post.

In the Web Online Scheduling application, I selected a show to record and got back the

"This selected show cannot be recorded as this channel is not available."

message - but I could select and schedule the show on the same channel right after this show.

I have 3 different channels this TV program runs on (2 SD channels and 1 HD channel) and the same message appeared on all three.

I used one of my "time shifting" DVRs to record the show but this is the first time I was "denied" by the Moxi.....

Weird....

I certainly don't mean to be condescending or disrespectful, as I too use my DVR and Ext HDD to store recordings for long periods of time. However, as I have been told many times, the DVR was never designed and intended as a permanent, archival storage solution. That is why all recordings are encrypted with a unique identifier to that one particular DVR. If or when that DVR fails completely or perhaps even the CableCard needs replaced all recordings on all HDDs Internal and External will be irretrievable. So having 4TB of recordings that eventually at some point will be rendered useless is a reality.

Huh -- I've not heard that, nor did Moxi tech support mention it to me other than to say that there's no problem swapping external HDDs & as many as I might need. I won't tell you how many TBs of archived video I have from my ReplayTVs (RTVs) that I haven't lost; even though I only rarely still use the units, I regularly stream the archived videos to my Moxis & Mates.

I know for sure that changing the CableCard doesn't harm what's on the internal or external HDD as I went through that scenario a few months back where the CC in the bedroom was changed several times after the initial one was thought to have failed (it turned out to be the Moxi that had failed as was determined after something like 4 CC replacements) -- I didn't lose what was already recorded on the internal or external HDDs.

However, I've not tried moving one of the external HDDs from the bedroom to the living room, or vice versa, to simulate a Moxi internal HDD failure -- I've had no reason to try it up until now, and I'm not inclined to try it after reading your post for fear of losing what I've got recorded.

Has anyone tried this, successfully or not?

I believe the only way to archive, long term, for the Moxi would be to play the recordings back to a DVD Recorder and burn them to DVD. The same is true for most if not all Cable Co DVRs. I believe only the TiVo or an HTPC has the ability to offload to a PC. Someone correct me if I am wrong.

When I talked to Moxi, they said I could fill up as many external HDD as I wanted with the caveat that only one could be attached to a Moxi at a time.

As for moving recorded content elsewhere, here's what's on the Moxi Web site:
29. Can I transfer shows recorded on my Moxi to my PC? To a DVD Recorder?
Currently there isn't a method to do a direct digital transfer from the Moxi HD DVR to a PC. However, there are peripheral products such as the Slingbox and Monsoon that can work in conjunction with the Moxi for this type of activity. The Moxi HD DVR includes a variety of analog outputs including Component and Composite that could be used in connection with home entertainment DVD disk recorders. Please keep in mind that content providers impose their own technical and legal limitations on copying and distribution. Use of any Moxi product to violate a third party’s rights is not permitted.

AFAIK, and I'd love to learn otherwise, there's no work-around to preserve HD quality. I've looked into both Slingbox & Monsoon Multimedia but am just unsure that either are good solutions that would work for me -- I was spoiled by the RTV experience of just downloading recorded content to my PC or NAS -- or would provide a significantly better quality (to justify the expense) than just unhooking the Moxi's HDMI output to the TV, & hooking the Moxi up to a RTV or my old standalone DVR via S-video & component audio in real time.

While it's not HD, ReplayTVs are another DVR that allow offloading to a PC. It's also possible to make a backup image of the internal HDDs, move stuff (system partition only or system partition + mpeg partition) from an original internal drive to a new internal drive (i.e., when upgrading to a larger internal HDD or when recovering from a corrupt system partition, IIRC), and all kinds of cool stuff.

Note: I was aware of this Moxi limitation before purchasing but was hoping that as some time passed, there would be work-arounds as were made with RTVs, at least with respect to an ability to back up recorded content in case of HDD failure.

Possibly one more bit for concern, when using a DVR as a long term storage device. Most likely the data file for all the recordings both internal and external is stored on the internal HDD. Should that file become corrupted or the internal HDD is replaced and the four finger press is used, the old data file will be gone and the previously recorded External HDDs will not be recognized, it would be as if an empty HDD were attached. The recordings would still be on the HDD but the Moxi would not know that they were there.

I am not 100% sure this is true for the Moxi, but it is true of a Cisco DVR.

If you want integration, go to Tivo Premiere.... now that is a mess...
Why is it a mess, exactly? Yes, the HD UI is half-baked so a lot of folks use the SD UI instead, which works fine. All of the streaming stuff works (YouTube, Netflix, Pandora, etc.) and Hulu Plus is coming. Plus the transfer speeds to/from other Premieres and PCs are very fast - last I checked the Moxi can't transfer vids to/from a PC.

Am I disappointed that the Premiere is just a hardware upgrade over the Tivo HD? Yes, Tivo could and should have done more with the box. But to say it is a mess compared to the Moxi is just wrong - each has advantages and disadvantages.

First time I've encountered this problem but I read a similar and not exactly the same one but could not find the post.

In the Web Online Scheduling application, I selected a show to record and got back the

"This selected show cannot be recorded as this channel is not available."

message - but I could select and schedule the show on the same channel right after this show.

I have 3 different channels this TV program runs on (2 SD channels and 1 HD channel) and the same message appeared on all three.

I used one of my "time shifting" DVRs to record the show but this is the first time I was "denied" by the Moxi.....

Weird....

I had this happen to me when the networks change their lineups and Moxi did not refresh its lineups quickly enough.

I think you need to update the diagnostics, service status and update program guide.

Possibly one more bit for concern, when using a DVR as a long term storage device. Most likely the data file for all the recordings both internal and external is stored on the internal HDD. Should that file become corrupted or the internal HDD is replaced and the four finger press is used, the old data file will be gone and the previously recorded External HDDs will not be recognized, it would be as if an empty HDD were attached. The recordings would still be on the HDD but the Moxi would not know that they were there.

I am not 100% sure this is true for the Moxi, but it is true of a Cisco DVR.

Moxi works different. The external drives just mounts on to a mount point. I think the OS software scans the external drive and integrate the recordings into the recorded list.

That is why some people here have decided to use a small internal drive that records maybe one or two buffer shows and then off load everything else on to a eSATA drive. If the internal drive fails.. just reinstall a replacement internal drive while retaining all recordings on the eSATA.

However, a failed internal drive will require you to reset up the device and series passes.

...

AFAIK, and I'd love to learn otherwise, there's no work-around to preserve HD quality. I've looked into both Slingbox & Monsoon Multimedia but am just unsure that either are good solutions that would work for me -- I was spoiled by the RTV experience of just downloading recorded content to my PC or NAS -- or would provide a significantly better quality (to justify the expense) than just unhooking the Moxi's HDMI output to the TV, & hooking the Moxi up to a RTV or my old standalone DVR via S-video & component audio in real time.


If you connect your HDTV to Moxi via Component rather than HDMI, there is a relatively low-cost way of transfering your HD recordings to a computer for archiving and other uses.

Take a look at the Hauppauge HD-DVR, which converts component input HD video to H.264. there are several other threads about this device here on the AVSforum. The small device is inserted between the Moxi (or cable box) and your HDTV component inputs. It works rather well, and can also be connected to a Windows Media Center PC as an alternative. This of course uses the analog loophole which will begin to disappear in new devices sold starting in 2011.

The HD-DVR connects via USB 2.0 to a required Windows computer.

While the current model is an external box, Hauppauge recently announced a PCI-Express card that performs similarly. AVERmedia also has a similar card, but uses different software. the forumms also discus this device a bit.

And for you Mac users, El Gato has EyeTV which permits using the Hauppauge with an Intel based Mac running OS X. El Gato also has a complete solution with their own hardware which is quite similar to the HD-DVR.

Slingbox won't record, only stream, so not really a solution.

Monsoon's box (Vulcano? as well as earlier renditions) also supposedly will record from component, but my early experience was not too satisfying).

There are devices which will also record from unprotected HDMI, but these are of no use with the Moxi or cable boxes because of the HDCP limiting copying.

There are also more professional component video capture devices like the Black-Magic Design Intensity Pro, which do an excellent job, but require very fast storage systems, and a rather high-powered computer as there is no hardware encoding - the video is captured uncompressed.

Me, I'm quite happy with the Moxi. I wish it were better, but for now, it is pretty much the best of the alternatives available.

I've tested a number of these devices.

The only device I have no experience with is the Fury which is a device that connects to the HDCP HDMI output of cable boxes, DVRs, and Blu-ray players to enable them to work with projectors with VGA, component, or non-HDMI inputs.

Next on my testing list are a few devices that convert component video to HDMI.

Mike

If you connect your HDTV to Moxi via Component rather than HDMI, there is a relatively low-cost way of transfering your HD recordings to a computer for archiving and other uses.

Take a look at the Hauppauge HD-DVR, which converts component input HD video to H.264. there are several other threads about this device here on the AVSforum. The small device is inserted between the Moxi (or cable box) and your HDTV component inputs. It works rather well, and can also be connected to a Windows Media Center PC as an alternative. This of course uses the analog loophole which will begin to disappear in new devices sold starting in 2011.

The HD-DVR connects via USB 2.0 to a required Windows computer.

This is hardly a low-cost 'solution', the HD-PVR costs around $200. You'd also have to playback every recording in real-time, one by one, and babysit the whole process. Big and ugly kludge compared to seamless Moxi-to-PC transfers, which should have been added to the Moxi by Digeo or Arris.

So I have figured out what it is... I can't get off of the SAP audio Channels on CBS... Is there any way to force SAP off???

To turn off SAP on digital channels, press Info for channel (i.e. Flip Bar), go to Language, select the first English entry (other one).

Why cannot Moxi GUI let you know SAP is enabled? And why is the Language entry for SAP called an identical English?

I'm using the Samsung C6900 which streams NFLX, Blockbuster, Vudu, CinemaNow, Hulu+, YouTube and various other apps. The PC network streaming is not DLNA but there is some functionality. Those features are on most Samsung devices now.

Most new Blu-ray players are offering streaming services now (even the new Oppo 93) so nearly all of them would give you Netflix but if you want to watch pay movies then Vudu is the only way to go as far as I'm concerned.

Then of course there's the PS3. If you can get beyond the lack of IR for remotes it plays PC content as well as packing Blu-ray and multiple streaming video services.

If you want to buy a streaming player I would find the player you like first, some streaming options will most likely be included in whatever you choose anyway.
http://www.avsforum.com/avs-vb/forumdisplay.php?f=149

It really is ridiculous that Moxi is becoming the only media device on the market now without any built-in VOD service. When you look at the device list (http://www.netflix.com/NetflixReadyDevices?trkid=425738&lnkctr=mh_nfrd&lnkce=nrd-ohm) for Netflix nearly every consumer entertainment electronics brand is on board.

The PS3 sounds interesting, I have no real interest in gaming, but it supports netflix, hulu and various other online services and it also supports network shares, correct?(most of my videos are in h264 in a ts container)

The PS3 sounds interesting, I have no real interest in gaming, but it supports netflix, hulu and various other online services and it also supports network shares, correct?(most of my videos are in h264 in a ts container)

I've streamed a lot of content to my PS3 both natively and with Tversity. You would have to check on the latest file format support in the Blu-ray thread or somewhere else because it's been a while since I've used that feature. There's an official list here (http://manuals.playstation.net/document/en/ps3/current/video/filetypes.html) but specs don't automatically translate to success.

The lack of IR issue is pretty big hassle in a home theater system. You'll need to buy a separate IR dongle and have it lying around or buy the PS3 bluetooth remote which is as bad as remote designs get.

I spoke too soon; probably jinxed my Moxi. . .

A few months ago, I replaced my 2-tuner Moxi's original 500GB HDD with a replacement Seagate 1.5TB LP HDD. All was well until last night, when a new problem developed.

Last night, was recording two programs simultaneously, and when we went to watch one of them last night, there were glitches in the first few minutes of the movie. Eventually this cleared up, and all was well for the rest of the movie.

This morning, I had scheduled again two programs to record at the same time, and neither program was watchable:
- one program stopped recording after about 35 minutes; the other completed for the full 60 minutes. Both were 60 minute programs
- both appeared to have playback problems -- every 3 seconds, there was a burst of macroblocking, and the recording "skipped" a second or two. Of course, this was not pleasant to watch

My thought as to cause: something is amiss when two programs are recording at the same time - it could be that part of the disk isn't fast enough. I have recordings for later this morning, where there will only be recording of one program at a time; I'll see how that goes.

Past recordings (prior to last night) on the HDD are OK, and playback OK.

The Moxi is only 42% full since I replaced the HDD.

Anyone experience this with their Moxi after replacing their HDD?

Mike

If you connect your HDTV to Moxi via Component rather than HDMI, there is a relatively low-cost way of transfering your HD recordings to a computer for archiving and other uses.

Take a look at the Hauppauge HD-DVR, which converts component input HD video to H.264. there are several other threads about this device here on the AVSforum. The small device is inserted between the Moxi (or cable box) and your HDTV component inputs. It works rather well, and can also be connected to a Windows Media Center PC as an alternative. This of course uses the analog loophole which will begin to disappear in new devices sold starting in 2011.

The HD-DVR connects via USB 2.0 to a required Windows computer.

While the current model is an external box, Hauppauge recently announced a PCI-Express card that performs similarly. AVERmedia also has a similar card, but uses different software. the forumms also discus this device a bit.

And for you Mac users, El Gato has EyeTV which permits using the Hauppauge with an Intel based Mac running OS X. El Gato also has a complete solution with their own hardware which is quite similar to the HD-DVR.

Slingbox won't record, only stream, so not really a solution.

Monsoon's box (Vulcano? as well as earlier renditions) also supposedly will record from component, but my early experience was not too satisfying).


Mike, I really appreciate the response & suggestions & realize I'm running afield of asking just about the Moxi box. Am I correctly understanding that you've successfully used the Hauppauge HD-DVR with your Moxi? As usual, I'm over my head in understanding or even grasping the technical aspects of what it is I want to be able to do :) The ability to do this (move recorded content to my PC & then to my NAS) was just so dang easy with my ReplayTVs that I never had to understand much -- I could just do it.

One probably obvious question, if you don't mind, that didn't occur to me until I started looking at the the Hauppauge HD-DVR & also the Black-Magic: these things require one to have a computer nearby, yes, since the connection is USB? That is, you can't connect them to a computer in another room via Ethernet, can you? Or, is my limited understanding making me ask a stupid question?

I mentioned Slingbox because Moxi mentioned it in their FAQ :) Which reminded me that that at some point & for some reason I can't recall, someone suggested using Slingbox to get recorded video to my 'puter to capture or record (not sure of the correct term) & make available to all the computers in my LAN from my NAS. I'm pretty sure it was after I got into RTVs, so I can't remember the context . . . maybe it was a method to get stuff recorded on the HDD of my non-networked standalone old Pioneer DVR to my PC.

It's interesting -- or perhaps discouraging -- to me that while Moxi addresses my need in the FAQ, they don't provide detailed info nor does it seem that any(?) users here are successfully accomplishing it. I recall one person (a teacher, IIRC) talking about using a standalone DVD recorder with the Moxi, but it required changing the Moxi's TV setup to 480 before recording, which didn't sound very appealing to me. Plus, burning to a DVD & then capturing/recording the DVD in real time on my PC to get it to my NAS seemed . . . very convoluted & burdensome.

Could not log into the Moxi web site - getting "internal error" and nothing else...

Anyone else having the same issue during this time frame (now)?????

Could not log into the Moxi web site - getting "internal error" and nothing else...

Anyone else having the same issue during this time frame (now)?????

Not working here either! What did you do? :p

Maybe they are upgrading the site?

More likely it's just broken at their end.

Well, if I had done anything I certainly would not draw attention to it!!!

Good to know that it was just not my account having issues.... Thanks.

A few answers:

If you want to use a DVD Recorder to record the output of the Moxi:
- If you have your Moxi set to use the HDMI out, you won't get any output on the component connections
- you can use use the composite video output of the Moxi to connect you DVD Recorder; for best video comatibility, set the output to 480i. DVD Recorders can only usually record 480i.
- I happen to have a DVD Recorder that also has Component inputs but still limited to 480i
- you can record using the Moxi set to 720p or 1080i or 480i; just need to set the output to 480i only when you wish to record the Moxi out to your DVD recorder.
- a nice capability of the FiOS/Motorola DVR is that it can output HD 720p or 1080i simultaneously to the component outputs while the composite outputs provide a 480i signal. I haven't checked if the Moxi will do the same.
if you want to record using the HD-DVR, it will record in 720p or 1080i. Again, you must use component out, not HDMI.
- output of the Moxi is set to 720p or 1080i, and is connected to the HD-DVR. Output of the HD-DVR is connected to the Compoent inputs of your HDTV; also, separately, the L/R audio output of the Moxi goes to the L/R audio input of the HD-DVR, and the L/R audio of the HD-DVR goes to the L/R audio input of your HDTV.
- I don't have any experience recording digital audio, so I won't mention it, though the HD-DVR has this capability, too.
- I have a small low-profile/slim dual core computer running Win7, so USB connection is quite easy. Have also recorded previously using a Vista and Win7 laptop. You may find that recording 720p is a bit more reliable with some computers due to the lower data rate.
- I also have a hardwired network connection nearby, with an 8-port switch for the various devices connected to my HDTV.
was able to login to website on Saturday; not today.

Well, if I had done anything I certainly would not draw attention to it!!!

Good to know that it was just not my account having issues.... Thanks.

My mates cannot see any recordings or channels on the main 3-tuner unit. I tried re-setting one unit last night, and then I tried to log on to check the status of the devices, and found the internal error message.

Mark

Well, if I had done anything I certainly would not draw attention to it!!!

Good to know that it was just not my account having issues.... Thanks.


Same here. Internal Error

Arris is closed for the holidays...

Same here. Internal Error

Arris is closed for the holidays...

I wasn't able to get in all weekend. I am able to get in now. Hopefully it is up for everyone now.

Working now.. Thanks for the heads up.

My mates cannot see any recordings or channels on the main 3-tuner unit. I tried re-setting one unit last night, and then I tried to log on to check the status of the devices, and found the internal error message.

Mark

My mates were still not seeing the Moxi after their site was up, so I reset the main unit, and now its working. I wonder if that was a coincidence that their site was down and my mates did not work.

Mark

Very easy. Go to Wikipedia or other source and read up on what each RAID mode does. Without setting off a war, you really only need to read RAID 0, RAID 1, and RAID 5.

And to simplify ...



Thanks for the synopsis - I'll read up...;)

Glad I just saw this. It's probably not your Mates. I just got a new Mate this weekend (first one) and couldn't register it until earlier today due to their site being down yesterday. It's now registered, but I cannot see any recorded content from my DVR or watch any live tv. I can use internet services so I know the network connectivity is fine. I thought I had a bad unit, but I guess this has still something to do with their problems from the weekend. I had already tried reseting both units, but with no luck. What order did you do your reset?

Thanks.

Jeff

I've streamed a lot of content to my PS3 both natively and with Tversity. You would have to check on the latest file format support in the Blu-ray thread or somewhere else because it's been a while since I've used that feature. There's an official list here (http://manuals.playstation.net/document/en/ps3/current/video/filetypes.html) but specs don't automatically translate to success.

The lack of IR issue is pretty big hassle in a home theater system. You'll need to buy a separate IR dongle and have it lying around or buy the PS3 bluetooth remote which is as bad as remote designs get.

Logitech also makes (a pricier) adapter if you have a Harmony remote. Engadget review below.

http://www.engadget.com/2009/05/19/logitechs-harmony-adapter-for-ps3-reviewed/

I'm just curious of others' experiences streaming from DLNA servers. Some observations:

1. If I encode to mkv in handbrake the Moxi can see the files
2. If I encode to m4v in handbrake the Moxi can NOT see the files
3. Of course, as others have noted, transport controls are wonky, but in general the 15min jump (using "next') and 30sec jump ("jump") work, but;
4. When streaming, the navigation bar doesn't indicate anything... it's basically useless... shows 00:00 all the time. This is particularly frustrating because every mp4 player I've ever seen (sold in the US or in the markets in Asia) don't have this issue.
5. It take a long time for the Moxi to refresh DLNA folders. When I move new files in, it can sometimes take a couple of days for the moxi to see them. Also, the various units (main + 2 mates) seem to become aware of new files at different times. I've also seen one folder show up off my root directory that I moved many weeks (months?) ago.


So... my observations aside... 2 questions:
1. Has anyone been able to get it to work with m4v files. This would be nice as I could use the same encoded files with the Moxi and my apple products. Yes... I could use vlc to play back mkv files, but it's an extra hoop to load that up.
2. Does anyone know how to force the Moxi to refresh a DLNA directory.

I'm just curious of others' experiences streaming from DLNA servers. Some observations:

1. If I encode to mkv in handbrake the Moxi can see the files
2. If I encode to m4v in handbrake the Moxi can NOT see the files
3. Of course, as others have noted, transport controls are wonky, but in general the 15min jump (using "next') and 30sec jump ("jump") work, but;
4. When streaming, the navigation bar doesn't indicate anything... it's basically useless... shows 00:00 all the time. This is particularly frustrating because every mp4 player I've ever seen (sold in the US or in the markets in Asia) don't have this issue.
5. It take a long time for the Moxi to refresh DLNA folders. When I move new files in, it can sometimes take a couple of days for the moxi to see them. Also, the various units (main + 2 mates) seem to become aware of new files at different times. I've also seen one folder show up off my root directory that I moved many weeks (months?) ago.


So... my observations aside... 2 questions:
1. Has anyone been able to get it to work with m4v files. This would be nice as I could use the same encoded files with the Moxi and my apple products. Yes... I could use vlc to play back mkv files, but it's an extra hoop to load that up.
2. Does anyone know how to force the Moxi to refresh a DLNA directory.

don't know if it's feasible, but from my understanding you can rename m4v to mp4 and they are the same thing, and then the moxi will play them.

On windows 7 I've noticed if I move files into a playlist instead of just a shared directory, that it will pick up much quicker, especially if you move the position of the new file around a bit in the playlist, it seems to pick up most of the new additions rather quickly, some almost instantaneously.

Glad I just saw this. It's probably not your Mates. I just got a new Mate this weekend (first one) and couldn't register it until earlier today due to their site being down yesterday. It's now registered, but I cannot see any recorded content from my DVR or watch any live tv. I can use internet services so I know the network connectivity is fine. I thought I had a bad unit, but I guess this has still something to do with their problems from the weekend. I had already tried reseting both units, but with no luck. What order did you do your reset?

Thanks.

JeffI had a similar situation where the Mate could not "find" the main unit even though the Mate could see other devices (like my DLNA server) on the network. I had to reboot both the main and Mate to acquire new IPs and get them to see each other.....

I had one other issue several months later after a power outage and to resolve that I had to reboot my modem/router then both Moxi units before all was fine again.

YMMV.

Well, after working more or less perfectly for 6 months, over the past month my Moxi has started exhibiting all kinds of strange behavior. "Diagnostics" are pretty much useless, is there any way I can easily tell if it's the HDD vs something else? On my old Tivo I would telnet in and look at the kernel log, but...

Symptoms include:

- main unit (3 tuner) hanging/freezing, need to press reset to recover.
- unable to stream to mates, main unit seems ok (although sometimes it later hangs). resetting the mates does not help, resetting the main unit usually fixes things
- severe stuttering during playback (repeatedly skips 8-10s at a time)
- "no signal detected" or "you do not receive this channel" messages.
- just now, after a hang + reset, it spent a much longer time than usual on "checking your hard drive"... which has me nervous.

hard to know what to suspect from those symptoms; initially i suspected a cable/cablecard issue. the hanging problems have only started recently, now i probably have to reset it 3-4 times a week, which certainly seems like a hardware problem. if i knew for sure it was the HDD i'd replace it myself, but obviously if it's something else i'll have to send it in and would like at least the "parts" part of the warranty to still be valid.

definitely this does not make me happy, and my wife is even unhappier. despite my complaints with about the interface, the functionality itself had been pretty bulletproof until recently, which made me stick with it.

Todd, did you ever find any resolution to your problems?

I've started seeing the same symptoms in my 3-tuner... that's also just under six months old.

I got the no signal/you do not subscribe message for the first time tonight. Like you, I expected a TA or CableCard problem. The Moxi diagnostics made everything look fine in that respect though.

Twice last week, the Moxi locked up. Resets hung (or looped) at the initial Moxi splash screen. Pulling the power altogether finally got it to reboot and work normally for a time, at least. Tonight, a reset after the no signal message sat on the checking hard drive screen for a good 20 minutes before starting up.

Everything is working now, but I'm not confident it will last long. Is this a HDD problem or something else?

don't know if it's feasible, but from my understanding you can rename m4v to mp4 and they are the same thing, and then the moxi will play them.

On windows 7 I've noticed if I move files into a playlist instead of just a shared directory, that it will pick up much quicker, especially if you move the position of the new file around a bit in the playlist, it seems to pick up most of the new additions rather quickly, some almost instantaneously.

Thanks for the file rename tip. That's kind of awesome and sad at the same time. Anyhow, I'll definitely give it a try.

I'm using a D-link NAS box as my DLNA server, so I won't be able to try the Win7 tip. I wonder why it makes a difference which box is serving it. I have other devices that pick up on the changes immediately (PS3, and a great iphone app called airplayer).

Todd, did you ever find any resolution to your problems?

I've started seeing the same symptoms in my 3-tuner... that's also just under six months old.

I got the no signal/you do not subscribe message for the first time tonight. Like you, I expected a TA or CableCard problem. The Moxi diagnostics made everything look fine in that respect though.

Twice last week, the Moxi locked up. Resets hung (or looped) at the initial Moxi splash screen. Pulling the power altogether finally got it to reboot and work normally for a time, at least. Tonight, a reset after the no signal message sat on the checking hard drive screen for a good 20 minutes before starting up.

Everything is working now, but I'm not confident it will last long. Is this a HDD problem or something else?

By coincidence and perhaps related, my 2-tuner Moxi was quite weird last night, too. My first sign of trouble was it was set to record two simultaneous programs last night, and both were black screens with no sound. I stopped the recording, and tried to tune manually to different channels. Past records showed fine, but I was unable to tune to any channel, getting the "you are not subscribed" message after a bit.

Tried simple reset - no luck; after a minute or so of "checking hard drive" screen went dark, and I gave up after 5-10 minutes of nothing.

Unplugged for a few minutes, and same occurred - checked disk for a few minutes then dark screen' again giving up after a few minutes, though I could hear disk activity.

So I unplugged the Cable Card, then unplugged Moxi for a few minutes, then replugged power without Cable Card installed. Got checking disk screen, and then finally a "Moxi starting up progress bar"; Moxi eventually came back to life but channel list was only the mucked up, showing channel.1 (ie 2.1, 5., 550.1) and only in the clear channels.

Unplugged power, reinserted cable card, and powered unit up again. Again Moxi eventually came back to life, but none of the encrypted channels would show - getting the you are not subscribed screen.

Called Frontier (ex Verizon FiOS), and after an extended call lasting approx 20-30 minutes and providing Cable Card info, they re-paired the Cable Card to my Moxi, and it came back to life with all the expected channels.

Cause: Could it be related to the Moxi/Arris server issue over the weekend? Or perhaps my contract renewal yesterday with Frontier?

In the end, it was quite the scare, as I contemplated the "dead" Moxi for about an hour last night. Thankfully, full operation was restored, with all my previous recordigs still intact.

Mike

Thanks for the file rename tip. That's kind of awesome and sad at the same time. Anyhow, I'll definitely give it a try.

I'm using a D-link NAS box as my DLNA server, so I won't be able to try the Win7 tip. I wonder why it makes a difference which box is serving it. I have other devices that pick up on the changes immediately (PS3, and a great iphone app called airplayer).

One problem I have with streaming is that if I have Dolby Digital output on, I get no sound from my encoded files. I get 2 channel sound with stereo output on my mates and I get the full dolby digital track on my apple tv but no dolby digital or any sound through Moxi with dolby digital output turned on.
-Evangelo2

I am sorry if this has been posted before but I am have been googleing around for a bit and I can't seem to find an answer. I have a Moxi DVR, and I am looking to play video over my home network from my Windows Home Server. When I go to the media link I can see the WHS from within the Moxi menu screen, but every time I click on it I get an error not authoroized (3301) caused by DLNA server returning "Not Authorized" Server error code = 801 PERR = PFAIL_NOAUTH

Now I can use a PS3/xbox/other PC to play video without any problems. I have even spoken to moxi tech support and they say there is nothing to configure on my moxi in order to get this to work, the only problem would have to be on the WHS side. Is there something I need to configure on my WHS or it just not possible to get this video playback from WHS without using third party software like playon or twonky media player?

Is there something I need to configure on my WHS or it just not possible to get this video playback from WHS without using third party software like playon or twonky media player?

It is much easier to run media server on your WHS, I never tried it without one. I used Twonky but eventually built an HTPC because it had more power, and I have installed several media servers on it (XBMC, Playon, PS3 Media Server, Media Center 15) - it's kind of my lab.

If anyone is curious:

As we all know, Moxi uses the Seagate Pipeline 500GB ST3500312CS Hard Drive in the two and three tuner units.

Seagate is still manufacturing this specific model number, although they have changed the drive. I purchased a new one for about $50 and the date code converts to November 2010. (The Seagate ST3500312CS factory drive that originally came in one of my two-tuner Moxi's was date coded Sept. 30, 2008.) And, the new drives are thinner and much lighter in weight. Seagate switched the 500GB ST3500312CS to a single platter drive.

By coincidence and perhaps related, my 2-tuner Moxi was quite weird last night, too. My first sign of trouble was it was set to record two simultaneous programs last night, and both were black screens with no sound. I stopped the recording, and tried to tune manually to different channels. Past records showed fine, but I was unable to tune to any channel, getting the "you are not subscribed" message after a bit.

Tried simple reset - no luck; after a minute or so of "checking hard drive" screen went dark, and I gave up after 5-10 minutes of nothing.

Unplugged for a few minutes, and same occurred - checked disk for a few minutes then dark screen' again giving up after a few minutes, though I could hear disk activity.

So I unplugged the Cable Card, then unplugged Moxi for a few minutes, then replugged power without Cable Card installed. Got checking disk screen, and then finally a "Moxi starting up progress bar"; Moxi eventually came back to life but channel list was only the mucked up, showing channel.1 (ie 2.1, 5., 550.1) and only in the clear channels.

Unplugged power, reinserted cable card, and powered unit up again. Again Moxi eventually came back to life, but none of the encrypted channels would show - getting the you are not subscribed screen.

Called Frontier (ex Verizon FiOS), and after an extended call lasting approx 20-30 minutes and providing Cable Card info, they re-paired the Cable Card to my Moxi, and it came back to life with all the expected channels.

Cause: Could it be related to the Moxi/Arris server issue over the weekend? Or perhaps my contract renewal yesterday with Frontier?

In the end, it was quite the scare, as I contemplated the "dead" Moxi for about an hour last night. Thankfully, full operation was restored, with all my previous recordigs still intact.

Mike

My situation took a strange twist last night. I'm really confused now. What I suspected was a failing hard drive now seems like it could be a tuner issue (or maybe CableCard?).

I've had intermittent lock-up and "no signal" problems for about a week now. Rebooting my TA doesn't solve it. As Mike mentioned, a simple reset of the Moxi just hangs at some point before the "starting Moxi" progress bar. The only way I've been able to restart the box is to do a hard reset by removing power. After that, sometimes the "checking hard drive" step takes anywhere from a minute to 20 minutes.

Last night I saw the problem in action (though it didn't help me fix it). At about 7pm, I turned on the TV to a blank screen. Unplugged the Moxi for about a minute then powered back on. It hung on the "checking hard disk" screen for a couple minutes then rebooted again. This time "checking hard disk" took somewhere over 10 minutes, but it started up after that. The Moxi tuned and channel and worked normally after that (no sluggishness, nothing strange). At that point nothing was recording. I left the TV on to keep an eye on things.

A little after 8pm (still with nothing recording), I changed channels. Tuned in no problem.

At 9pm, a recording started normally. So at this point, I was watching something live and recording another program (2 tuners in use). With the recording still in progress, I tried to change channels to another live show and got the "no signal" message. Change back to the original live channel gave me the same message. But I could tune to the channel that was recording and watch that program in progress with no problems.

That recording ended at 10pm. I had other recordings scheduled at 10pm and 10:30pm. This morning, I realized that neither of them completed. The Moxi was frozen (no signal to the TV) again this morning. A hard reset brought it back to life with only a quick disk check though.

Also, while the 10pm recording should have been running on the main box, I couldn't tune that channel or any other through my Mate.

This strikes me as more of a tuning issue than the hard drive. I guess I'll try the CableCard reset next.

Any other opinions out there?

It is much easier to run media server on your WHS, I never tried it without one. I used Twonky but eventually built an HTPC because it had more power, and I have installed several media servers on it (XBMC, Playon, PS3 Media Server, Media Center 15) - it's kind of my lab.

ugh, that is what I was afraid of, my WHS is an older computer comprised of a 2.4 ghz Celeron, and a gig of ram. I don't think it is powerful enough to run a media server that requires trans coding. I tried the free trial of play on, and streaming something brought the computer to it's knees.

That kinda sucks too because as long as the server is not doing anything to the video, it can serve video in hd across the network perfectly fine. I guess if there are no other choices I will just have to save up for something better...

My situation took a strange twist last night. I'm really confused now. What I suspected was a failing hard drive now seems like it could be a tuner issue (or maybe CableCard?).

I've had intermittent lock-up and "no signal" problems for about a week now. Rebooting my TA doesn't solve it. As Mike mentioned, a simple reset of the Moxi just hangs at some point before the "starting Moxi" progress bar. The only way I've been able to restart the box is to do a hard reset by removing power. After that, sometimes the "checking hard drive" step takes anywhere from a minute to 20 minutes.

Last night I saw the problem in action (though it didn't help me fix it). At about 7pm, I turned on the TV to a blank screen. Unplugged the Moxi for about a minute then powered back on. It hung on the "checking hard disk" screen for a couple minutes then rebooted again. This time "checking hard disk" took somewhere over 10 minutes, but it started up after that. The Moxi tuned and channel and worked normally after that (no sluggishness, nothing strange). At that point nothing was recording. I left the TV on to keep an eye on things.

A little after 8pm (still with nothing recording), I changed channels. Tuned in no problem.

At 9pm, a recording started normally. So at this point, I was watching something live and recording another program (2 tuners in use). With the recording still in progress, I tried to change channels to another live show and got the "no signal" message. Change back to the original live channel gave me the same message. But I could tune to the channel that was recording and watch that program in progress with no problems.

That recording ended at 10pm. I had other recordings scheduled at 10pm and 10:30pm. This morning, I realized that neither of them completed. The Moxi was frozen (no signal to the TV) again this morning. A hard reset brought it back to life with only a quick disk check though.

Also, while the 10pm recording should have been running on the main box, I couldn't tune that channel or any other through my Mate.

This strikes me as more of a tuning issue than the hard drive. I guess I'll try the CableCard reset next.

Any other opinions out there?

It seems to be a harddrive issue. Was this the OEM harddrive or one you put in?

For 3 T Moxi's, you can buy this one.. One AVS member said it worked for them. 2TB Samsung Spinpoint ($80 after coupon code). However one member with a 2T said it did not work.
www.fatwallet(dot)com/forums/hot-deals/1067047/

If anyone is curious:

As we all know, Moxi uses the Seagate Pipeline 500GB ST3500312CS Hard Drive in the two and three tuner units.

Seagate is still manufacturing this specific model number, although they have changed the drive. I purchased a new one for about $50 and the date code converts to November 2010. (The Seagate ST3500312CS factory drive that originally came in one of my two-tuner Moxi's was date coded Sept. 30, 2008.) And, the new drives are thinner and much lighter in weight. Seagate switched the 500GB ST3500312CS to a single platter drive.

http://www.newegg.com/Product/Product.aspx?Item=N82E16822148539

http://www.amazon.com/Seagate-ST3500312CS-500GB-7200RPM-Sata/dp/tech-data/B002NBFC3O/ref=de_a_smtd/187-9450221-9734244

It seems to be a harddrive issue. Was this the OEM harddrive or one you put in?

For 3 T Moxi's, you can buy this one.. One AVS member said it worked for them. 2TB Samsung Spinpoint ($80 after coupon code). However one member with a 2T said it did not work.
www.fatwallet(dot)com/forums/hot-deals/1067047/

It's the OEM drive. My 3-tuner box is still under warranty. I just bought it in late August 2010.

I really hate to give up the remainder of the warranty on the rest of the components to add a new HDD myself. But, if I let Arris repair it, am I just kicking this problem down the road to the next crappy OEM drive failure six months from now when I'm out of warranty?

It's the OEM drive. My 3-tuner box is still under warranty. I just bought it in late August 2010.

I really hate to give up the remainder of the warranty on the rest of the components to add a new HDD myself. But, if I let Arris repair it, am I just kicking this problem down the road to the next crappy OEM drive failure six months from now when I'm out of warranty?

Keep in mind. Part of your warranty has already expired. I believe you have to pay for labor. So you will be paying their standard labor rate plus cost of shipping the box to them. If you have a spare drive lying around... I would put it in just to confirm to whether it is the HD or something else.

After the First 90 Days: Limited Warranty Coverage for
Parts Only. For the remainder of the warranty period, at
its sole discretion, Digeo will either (1) repair the
products using new or serviceable used parts, or (2)
replace the products with a new or refurbished unit of
equivalent functionality. You will be charged Digeo's
standard rate for the cost of labor. You will not be
charged for parts or the cost of shipping the unit back to
you.

My situation took a strange twist last night. I'm really confused now. What I suspected was a failing hard drive now seems like it could be a tuner issue (or maybe CableCard?).

I have been having a lot of similar sounding problems, I was also suspecting bad HDD, or bad CC/Tuner/some other hardware. I had an array of symptoms - including "no signal", missed recordings, "skipping" during playback, problems streaming to the mates, not responding to the remote for 30+ seconds, locking up entirely, wildly variable "checking disk" times, and once where it rebooted and did "checking disk" twice.

Although, aside from one episode, the reset button would always work for me, until it started acting up again, usually within 1-3 days. The other time, I know there was not a cable outage (my TV tuner was fine) but nothing I tried worked, even hard reset. Woke up in the AM and it was magically ok.

So, after expressing my frustration here, I emailed Moxi support, and to their credit they have been very responsive. However, I am irritated that I can only send them the logs and not look at them myself. I asked if there was a backdoor or other way I could view them and the rep said "the logs are proprietary". They've also been reluctant to answer any questions I have, including very direct questions like "Do you see any sign of hard disk errors?"

I went back and forth with the rep for a while, and at one point I had a completely reproducible problem. When I was using "Tuner Panel 2" I would get "no signal" (although, even this was a bit weird because I had audio and also video in the menu). The other 2 tuners worked fine. So, if channel X was not working, then doing 3 channel changes and coming back would fix the problem. The same was true on the mates - if I was watching live TV using "Tuner Panel 2" (you can see this in diags on the main unit), it would say "no connection", but the other tuners were fine.

So, I was convinced this was a hardware problem. The rep told me he the logs were "flooded with HDMI timeouts and negotiation errors" in the logs. So, he had me do 2 things:

- disable all output resolutions aside from 1080i.
- disconnect the Logitech Revue and connect straight to the TV.

I was incredibly skeptical (to put it mildly) that this would do anything, but it has been over a week now without a single hiccup. So... it's obviously not definitive but one of those things is now the frontrunner - quite possibly the Revue. Of course, Moxi support won't answer my question, "did the HDMI errors *stop* happening?"

(BTW, his next suggestion if that didn't work was to use component instead of HDMI).

So, I really can't imagine what was going on. Was it producing so many error messages that it used up all the disk bandwidth and/or cpu, and possibly triggered some other bugs? I wasn't seeing any actual problems with the audio or video, so these alleged "errors" are somewhat superfluous.... and in any case no matter what is going on, it shouldn't make the box behave that way.

So, maybe something to try before you throw in the towel... if you're going through an intermediate HDMI connection, bypass it - or switch to component.

todd.

Keep in mind. Part of your warranty has already expired. I believe you have to pay for labor. So you will be paying their standard labor rate plus cost of shipping the box to them. If you have a spare drive lying around... I would put it in just to confirm to whether it is the HD or something else.

Yep, after the 90 day warranty is up it's probably cheaper to buy a new hard drive and drop it in yourself.

So, after expressing my frustration here, I emailed Moxi support, and to their credit they have been very responsive. However, I am irritated that I can only send them the logs and not look at them myself. I asked if there was a backdoor or other way I could view them and the rep said "the logs are proprietary". They've also been reluctant to answer any questions I have, including very direct questions like "Do you see any sign of hard disk errors?"

todd.

I ditto that frustration. I might not understand what's in the logs, but I'd sure like to have the opportunity to have a look.

I doubt I'd be responding, but I suppose I should report my recent experience to go along with the problems other folks are having. Personally, I'm thinking the Moxi gods are punishing for my recent whining about the inability to offload recorded content :)

Monday night, I noticed several sheduled shows had failed to record starting 1/13 with a "no signal" explanation. Too bad I didn't notice it sooner, but oh, well. I tuned into the channels, and sure enough, there was no signal. The first thing I did was to go to other rooms to check the other Moxi & cable box -- no problems with those.

I reset the Moxi, which didn't work. I scrolled through all the channels & found that six had the "you do not subscribe to this channel" error message. I then rebooted the Moxi, which didn't work.

Interestingly -- or not -- the diagnostics were showing "unknown" as the channel when tuned to the problem channels.

In the AM, I called TWC, who told me that since the problem was only with the one Moxi and not with the other or with the cable box, the problem was with the Moxi.

So, I called Moxi & sent the logs, and I'm waiting to hear back from them. Apparently, they suspect the problem is with the TWC frequencies -- I'm over my head here, so I may not have correctly understood the explanation, but tech support is suspicious of TWC because the six problem channels share two frequencies. The logs were sent to their cable guy for review, and I'm waiting to hear back. I asked if it was a frequency problem why the other Moxi & the cable box weren't having problems & I didn't really get an explanation that made sense to me except that when this has happened in the past, it's not not affected all customers or equipment.

I am somewhat familiar with a frequency issue because we've experienced that before & before we had Moxis, IIRC. But, when that happened, all three cable boxes had the problem. So, I don't know.

But, in the process of trying to troubleshoot the problem with Moxi tech support & sending the logs, tech support told me my external drive -- which wasn't hooked up when the problems started or continued -- was a problem, according to the logs.

FYI, the external drive attached to the bedroom Moxi is only hooked up when needed because the enclosure has a bright blue light that isn't conducive to my dh's sleep. It had been formatted, mounted & unmounted Saturday night, IIRC. Apparently, there were lots of time out errors in the log for that time. Which made sense to me because I always forget that I have to reset the Moxi to get it to see & format the drive the first time.

And, for those interested, the external HDD is the same model (ST31500541AS) I have filled four of previously & used with no problems.

According to tech support, the Seagate Barracuda drives have known problems, as do all of the green drives. And, there are no DVR drives larger than 1 TB that are known to work.

I tried to explain that I've successfully been using these drives (he could see the model number in the logs) for months, have four filled drives & two others in use that have been functioning fine, but I'm pretty sure he told me that using unsupported drives can damage the Moxi OS.

Which totally freaked me out, in spite of the fact I've been successfully using them. After getting off the phone, I hooked up the previously filled external HDD to each respective Moxi with no problems & was successfully able to watch the content.

So, I'm not sure what to think of his comments. My current problem with the bedroom Moxi with the "you don't subscribe" errors for six channles apparently sharing two frequencies started while no external drive was hooked up (and hadn't had one mounted for about 3-4 weeks, IIRC) & have continued. The Moxi in the living room has had the same external drive & enclosure constantly mounted for probably six weeks now & hasn't had a problem at all, nor have I had any problem watching recorded content from the Mates.

So, I'd love to be able to look at the logs to see if there's some problem showing up in the logs for the living room Moxi because I'm curious. When tech support tells you that something you're doing & have been doing for months & months can damage the Moxi's OS, it definitely piqued my curiosity.

Saundra

Yep, after the 90 day warranty is up it's probably cheaper to buy a new hard drive and drop it in yourself.

I am somewhat tempted to get a retail Moxi. My Charter Moxi is on the fritz again -- appears that one tuner is bad -- and last time I had to replace it I barely got another Moxi. I don't know if they will have any when I go in again.

My question: you can just replace the internal drive yourself with a blank drive? Is the software necessary to run the Moxi located elsewhere (flash memory)? Can you replace the drive with a larger one and have the Moxi recognize the additional capacity?

I am somewhat tempted to get a retail Moxi. My Charter Moxi is on the fritz again -- appears that one tuner is bad -- and last time I had to replace it I barely got another Moxi. I don't know if they will have any when I go in again.

My question: you can just replace the internal drive yourself with a blank drive? Is the software necessary to run the Moxi located elsewhere (flash memory)? Can you replace the drive with a larger one and have the Moxi recognize the additional capacity?


Yes you can replace it with a blank drive and use the method detail here. The four finger press will allow you to install a larger drive and use up all available capacity on a larger drive.

http://www.avsforum.com/avs-vb/showthread.php?t=1303511

Keep in mind 2 T Moxi may be more picky than 3 T Moxi as to which drive work. Also you will void whatever warranty you have.

If you do not want to void a warranty, you can also use an eSATA drive.

Yep, after the 90 day warranty is up it's probably cheaper to buy a new hard drive and drop it in yourself.

When my hard drive started acting up (after 90 days), I was told by a representative at Moxi that the standard labor rate was $80. I took a chance and spent that $80 on a new 2TB drive instead of getting a refurbished Moxi back with an updated 500GB drive. Granted, if something else goes wrong with my unit other than the HD at this point, I am completely out of warranty now.

I have been having a lot of similar sounding problems, I was also suspecting bad HDD, or bad CC/Tuner/some other hardware. I had an array of symptoms - including "no signal", missed recordings, "skipping" during playback, problems streaming to the mates, not responding to the remote for 30+ seconds, locking up entirely, wildly variable "checking disk" times, and once where it rebooted and did "checking disk" twice.

I've had all of these symptoms, too. The box worked perfectly for 4 months, now seems buggy as hell.


So, after expressing my frustration here, I emailed Moxi support, and to their credit they have been very responsive.

I sent a support request via the Moxi site yesterday afternoon and got an email response within a few hours with a list of questions about my setup and directions to save "Tuner/Misc Hardware Information" whenever I got the "no signal" message. Customer Care asked me to save this info and reply to their message with channel # and date/time info whenever I got the message. They can then apparently look at the logs to see what's going on.

I went back and forth with the rep for a while, and at one point I had a completely reproducible problem. When I was using "Tuner Panel 2" I would get "no signal" (although, even this was a bit weird because I had audio and also video in the menu). The other 2 tuners worked fine. So, if channel X was not working, then doing 3 channel changes and coming back would fix the problem. The same was true on the mates - if I was watching live TV using "Tuner Panel 2" (you can see this in diags on the main unit), it would say "no connection", but the other tuners were fine.

I'm having a very similar problem. I haven't watched it long enough yet to see any pattern, but last night it seemed like Tuner 2 had a channel locked, but 1 and 3 wouldn't. This was with no recordings in progress... just watching live TV.

So, I was convinced this was a hardware problem. The rep told me he the logs were "flooded with HDMI timeouts and negotiation errors" in the logs. So, he had me do 2 things:

- disable all output resolutions aside from 1080i.
- disconnect the Logitech Revue and connect straight to the TV.

...

So, maybe something to try before you throw in the towel... if you're going through an intermediate HDMI connection, bypass it - or switch to component.

todd.

I'm with you... How HDMI handshake issue have anything to do with the tuners?

I currently have 1080i checked as the only active output resolution. I do have HDMI from the Moxi going to my Onkyo TX-NR807 receiver then on to the TV. The receiver is set to pass through video to the TV with no processing.

If I get anything productive out of Moxi support on this, I'll be sure to pass it along.

Ay takers I have two 3 tuners and two mates up for sale. Tired of the sdv and moxi issue with TWC always have to restart the TA's. ITs not the moxi its the cable company.

Customer Care asked me to save this info and reply to their message with channel # and date/time info whenever I got the message. They can then apparently look at the logs to see what's going on.

yeah, exact same thing here.

I'm having a very similar problem. I haven't watched it long enough yet to see any pattern, but last night it seemed like Tuner 2 had a channel locked, but 1 and 3 wouldn't. This was with no recordings in progress... just watching live TV.

yeah, i was watching live TV when i noticed the problem... although while it was in that state some recordings still happened, others failed (i forget what the error was in "cancelled and deleted"), probably the luck of he draw of what tuner it got.

I'm with you... How HDMI handshake issue have anything to do with the tuners?

i think it's possible; at least i can speculate on some possible scenarios - obviously it's impossible to know without access to the log messages and/or the code. maybe they're not rate limiting the log messages, and they're happening so frequently that it eats up enough CPU or disk bandwidth to affect other things - or maybe it fills up the disk partition and causes something else to fail, etc. maybe when the HDMI error happens, it can trigger a race condition or other locking problem which results in some data structure getting corrupted... etc. and, since this is probably an abnormal case, maybe it didn't get much testing, or they just didn't envision whatever scenario is happening in customers' setups.

i obviously don't know what's going on, but i've seen plenty of weird bugs in my life where the symptom and the root cause don't seem at all related at first glance.

If I get anything productive out of Moxi support on this, I'll be sure to pass it along.

thanks - i'll also post updates. i did hear back today (after prodding and doing "send logs" a couple days ago). they finally answered one of my questions and said the HDMI errors did stop on 1/10 which is when I hooked it up directly to the TV.

It is interesting to note that a lot of HDMI issues arise when an AVR is in the chain. For a box like the Moxi (and a Roku, for example) if you have a way to get the 5.1 audio to the receiver maybe going HDMI direct to the display is the best option (assuming you have enough HDMI ports on the display for all of your toys).

My 4310 is "in the shop" at the moment (network card replacement awaiting the part since mid November) and when it returns I will re-think routing HDMI through it unless I need to decode loss less audio or want to use the ABT chip for video processing....

My 4310 is "in the shop" at the moment (network card replacement awaiting the part since mid November) and when it returns I will re-think routing HDMI through it unless I need to decode loss less audio or want to use the ABT chip for video processing....

a little OT but
I feel for you I found out that the 4310 network cards are back ordered until Feb. So I am waiting until then to drop mine off for service.

I haven't had any HDMI issues at all with running my Moxi or any other device throught it. Quite happy except for the net card.

Dave

a little OT but
I feel for you I found out that the 4310 network cards are back ordered until Feb. So I am waiting until then to drop mine off for service.

I haven't had any HDMI issues at all with running my Moxi or any other device throught it. Quite happy except for the net card.

Dave

+1 on dronning's experience. My 4310 had its network card replaced this past summer and is running like a champ; not before or since getting the card replaced have I had any HDMI issues with the Moxi or any other devices.

Yes you can replace it with a blank drive and use the method detail here..
Excellent, thanks for the info.

I talked to my Charter office and they didn't have much info on CableCards. I asked if they were multistream and supported HD -- they didn't know. All they knew was they were "2-way."

Excellent, thanks for the info.

I talked to my Charter office and they didn't have much info on CableCards. I asked if they were multistream and supported HD -- they didn't know. All they knew was they were "2-way."

Just about all CableCards available today are multistream and support HD. However, they are NOT 2-way; i.e., you can not order On Demand or Pay Per View programming through them.

Just about all CableCards available today are multistream and support HD. However, they are NOT 2-way; i.e., you can not order On Demand or Pay Per View programming through them.

There's that misconception again. The cards are two-way, it's the Moxi (and almost every other box) that isn't a two-way host device.

Technically the cards support 2-way communication, just the device it is placed in does not. Even the older S-Cards can be used in a 2-way device.

There's that misconception again. The cards are two-way, it's the Moxi (and almost every other box) that isn't a two-way host device.

Technically the cards support 2-way communication, just the device it is placed in does not. Even the older S-Cards can be used in a 2-way device.

Thanks for the clarification . . . I did not mean to keep a misconception alive.

Thanks for the clarification . . . I did not mean to keep a misconception alive.

I think we've all made the same error at some point.

Unless you work for CableLabs in which case you probably knew it from day one.

Yep, I realize we would not get VOD or PPV if we bought a Moxi and used a CableCard. Not a huge deal as we don't use those services that often.

I would just hate to buy a Moxi and then find out Charter doesn't have the right cable cards.

When my hard drive started acting up (after 90 days), I was told by a representative at Moxi that the standard labor rate was $80. I took a chance and spent that $80 on a new 2TB drive instead of getting a refurbished Moxi back with an updated 500GB drive. Granted, if something else goes wrong with my unit other than the HD at this point, I am completely out of warranty now.

jonny.. what make and model HD did you use? Was it successful?

Yep, I realize we would not get VOD or PPV if we bought a Moxi and used a CableCard. Not a huge deal as we don't use those services that often.

I would just hate to buy a Moxi and then find out Charter doesn't have the right cable cards.

Which model Moxi are you considering? We're here to help.

George

Which model Moxi are you considering? We're here to help.
I think they only have one current model ... the 3-tuner one shown on their web site (which you can get with or without Moxi Mates).

Can you tell me if the CableCards I can get in my area are multi-stream and support HD?

I think they only have one current model ... the 3-tuner one shown on their web site (which you can get with or without Moxi Mates).

Can you tell me if the CableCards I can get in my area are multi-stream and support HD?

Assuming the information is correct:
http://www.myaccount.charter.com/customers/support.aspx?SupportArticleID=15

The CableCARDS shown are multi-stream.

Note that if SDV (Switched Digital Video) has been implemented in your market, you'll also need a Tuning Adapter.

Note that if SDV (Switched Digital Video) has been implemented in your market, you'll also need a Tuning Adapter.
Interesting info, thanks for sharing. Maybe Umatter2Charter can answer that question as well. I have no idea if SDV has been implemented or not.

jonny.. what make and model HD did you use? Was it successful?

It is the Samsung Spinpoint F4 HD204UI (2TB 5400RPM 32MB cache)

I see in Chief-J's HD replacement thread that this same model did not work for him (on a 2-tuner model). It does work on my 3-tuner.

ugh, that is what I was afraid of, my WHS is an older computer comprised of a 2.4 ghz Celeron, and a gig of ram. I don't think it is powerful enough to run a media server that requires trans coding. I tried the free trial of play on, and streaming something brought the computer to it's knees.

That kinda sucks too because as long as the server is not doing anything to the video, it can serve video in hd across the network perfectly fine. I guess if there are no other choices I will just have to save up for something better...

The good news is that you can find some good cheap DLNA NAS boxes these days. I picked up a D-Link DNS-321 for $39 a couple of months ago. Works fine with the moxi and other purposes. You can do simultaneous RAID and JBOD. I have two 2TB drives in it. I set up 1.5TB as mirrored RAID for media (it's now the only place I keep media... no need to have it on the computer also) and the remaining 1TB as JBOD for backup and random stuff. I also like that it sips power vs. leaving a computer on.

I think they only have one current model ... the 3-tuner one shown on their web site (which you can get with or without Moxi Mates).

Can you tell me if the CableCards I can get in my area are multi-stream and support HD?

Yes, we offer both Muti stream cards and HD in the Kennewick market. You will need 2 cards for the 3 tuner Moxi.

Interesting info, thanks for sharing. Maybe Umatter2Charter can answer that question as well. I have no idea if SDV has been implemented or not.

SDV has not ben launched there yet. We are anticipating launching SDV enterprise wide by the end of the year. You would need 2 tuning adapters. They are provided to our cable card customers free of charge.

Yes, we offer both Muti stream cards and HD in the Kennewick market. You will need 2 cards for the 3 tuner Moxi.



SDV has not ben launched there yet. We are anticipating launching SDV enterprise wide by the end of the year. You would need 2 tuning adapters. They are provided to our cable card customers free of charge.


Multi-stream cable cards are able to support up to six streams simultaneously. The Moxi 3 tuner model requires only one multi-stream cable card to supply video to all three tuners.

Multi-stream cable cards are able to support up to six streams simultaneously. The Moxi 3 tuner model requires only one multi-stream cable card to supply video to all three tuners.

And even if Charter supplied two there would be nowhere to stick it. Same applies to the tuning adapter. I don't think the Moxi can utilize two even if you plug it into the front port.

Anyone remember?

I just connected my Moxi HD DVR to my TV and Ethernet network and it gets stuck at Starting Moxi. Opened a ticket on Thurs and have not heard anything back as of today. I did a packet trace on the Moxi Ethenet port and found that there was an error 21 on the TLSv1 negotiation between the Moxi DVR and the Moxi server which results in an immediate abort of the session and the DVR just hangs with the message above. I have attached a ZIP file with the packet trace as well as a picture of the screen where it hangs. Curious if anyone else has had this issue and what your resolution was.

At this point I can't imagine giving up my Moto STB from Verizon if this is the type of experience I can expect. My wife and kids would kill me.

Any feedback would be great.

Thanks,
Charlie

I just connected my Moxi HD DVR to my TV and Ethernet network and it gets stuck at Starting Moxi. Opened a ticket on Thurs and have not heard anything back as of today. I did a packet trace on the Moxi Ethenet port and found that there was an error 21 on the TLSv1 negotiation between the Moxi DVR and the Moxi server which results in an immediate abort of the session and the DVR just hangs with the message above. I have attached a ZIP file with the packet trace as well as a picture of the screen where it hangs. Curious if anyone else has had this issue and what your resolution was.

At this point I can't imagine giving up my Moto STB from Verizon if this is the type of experience I can expect. My wife and kids would kill me.

Any feedback would be great.

Thanks,
Charlie

Did you follow the quickstart guide.

https://accounts.moxi.com/us/support/MC4R/QuickStartGuide.pdf

It may take 45 min to update firmware the 1st time

Yep been through all that with tech support. That is why I ran a packet trace to see what the box was sending or receiving while it was hung. As is indicated in the trace there is no more traffic to or from the box after the TLS decryption failure.

Are there any precursors to the hard drive failing on the Moxi? From what I've read here it seems like 6 months seems to be the life cycle of the HD's that Moxi used and I received my Moxi in August so I'm quickly approaching that time frame. I've recently started experiencing freezing and tiling periodically and it seems to be getting worse so I was wondering if this may be a lead in to a hard drive failure.

Are there any precursors to the hard drive failing on the Moxi? From what I've read here it seems like 6 months seems to be the life cycle of the HD's that Moxi used and I received my Moxi in August so I'm quickly approaching that time frame. I've recently started experiencing freezing and tiling periodically and it seems to be getting worse so I was wondering if this may be a lead in to a hard drive failure.

There have been some different symptoms listed in this thread. My linked post below describes what happened on my system.

http://www.avsforum.com/avs-vb/showthread.php?p=19446353#post19446353

In addition to this, I had some corrupted screens in one of the diagnostic windows. Page 3 or 4 of one of the diags had junk characters.

Yep been through all that with tech support. That is why I ran a packet trace to see what the box was sending or receiving while it was hung. As is indicated in the trace there is no more traffic to or from the box after the TLS decryption failure.

owroc,

Please call them and have them send you a advanced replacement if they are not able to fix it.

My Moxi 2 tuner is suddenly switching "Languages" be that SAP or Spanish, etc for HD channels that have that option. What's up? Is it my TWC cable provider causing this? TIA

Anyone having trouble with online recording? My Moxi says "Moxi does not respond." I can see schedule and I can set in on the machine. Just not online.

Anyone having trouble with online recording? My Moxi says "Moxi does not respond." I can see schedule and I can set in on the machine. Just not online.

I just scheduled a recording online without error.

Multi-stream cable cards are able to support up to six streams simultaneously. The Moxi 3 tuner model requires only one multi-stream cable card to supply video to all three tuners.

Actually a M card can support 5 QAM 256 streams and 6 QAM 64 streams. Since most if not all cable providers use QAM 256 then it will be 5 streams max.

I just scheduled a recording online without error.

Thanks I was able to set one today. Perhaps there was a scheduling conflict and devise didn't know how to tell me. (WAG)
Thanks for reply
Tee Jay:)

I hope I can explain this correctly, but does anyone have any suggestions as to why episode descriptions present in the guide aren't always being saved with recordings?

To be honest, I have no idea when this started . . . just that at some point, I noticed that recorded shows that usually had episode descriptions started not having them. I didn't think anything, really, of it. At some later point, I thought I'd seen the episode description for this or that show in the guide, but it wasn't with the recording, so I thought I was remembering wrong.

[A rather small nit, but I sure do wish the Moxi would keep guide data available for some time afterwards -- 24 hours would be great, but even 12 hours would be appreciated.]

Last week, when I found I was having problems with six channels that happen to share two frequencies (I posted here) on one -- and only one -- of our Moxis, I immediately scheduled shows on thost channels to record on the Moxi in the living room that wasn't having a problem with those six channels.

I never heard back from Moxi about the problem, but it seems to be resolved, at least temporarily.

But, since I had the same shows recording on two different Moxis, I was able to see that the episode descriptions were being correctly saved on one Moxi but not on the other. Weird. So, then I scheduled shows to record on the bedroom Moxi that were already set to record in the living room but had been missing episode descriptions. And, I had the same results in reverse: the episode descriptions were correctly being saved with the recorded episode in the bedroom but not in the living room.

The problem isn't confined to just show on one channel -- I've identified it with at least four shows on three different channels.

Both Moxis have three tuners, and both have analog dongles attached. We don't have any TAs in the mix, and we also have two Mates.

Any suggestions?

TIA,
Saundra

I hope I can explain this correctly, but does anyone have any suggestions as to why episode descriptions present in the guide aren't always being saved with recordings?

Same thing here except I don't remember noticing if the episode info is presented in the live guide. I've seen it happen with FX and USA shows and right now I'm missing episode info for two weeks of House on Fox.

Sometimes it's just episode descriptions and it will only save the title and other times it's everything missing - cast, producers etc - as is the case with the House I recorded.

I've had my Moxi since November of 2009 and I haven't had any problems. Can we start posting software versions and weither it is a two or three tuner model? It could be only specific configurations as well. Mine doesn't have a tuning adapter and analog tuner but does have a cablecard.

In my opinion the interface has always been a little laggy. Would you guys recommend me swapping out the hard drive, and if I do would I have to have Comcast re-pair my cablecard? How exactly does this process work when I swap out the hard drive. Do I have to install any software or is it simply installing a blank unformated hard drive and the Moxi does the rest?

I've had my Moxi since November of 2009 and I haven't had any problems. Can we start posting software versions and weither it is a two or three tuner model? It could be only specific configurations as well. Mine doesn't have a tuning adapter and analog tuner but does have a cablecard.

In my opinion the interface has always been a little laggy. Would you guys recommend me swapping out the hard drive, and if I do would I have to have Comcast re-pair my cablecard? How exactly does this process work when I swap out the hard drive. Do I have to install any software or is it simply installing a blank unformated hard drive and the Moxi does the rest?

Hard drive replacement info and 4 finger press (which loads software on the drive from the firmware)
http://www.avsforum.com/avs-vb/showthread.php?t=1303511

ah very good. Still not sure if its gonna speed up the interface or not. I got nothing to lose since I have no recordings and the cablecard wont be installed till later today...

Same thing here except I don't remember noticing if the episode info is presented in the live guide. I've seen it happen with FX and USA shows and right now I'm missing episode info for two weeks of House on Fox.

Sometimes it's just episode descriptions and it will only save the title and other times it's everything missing - cast, producers etc - as is the case with the House I recorded.

Interesting about House. My Moxi or cable signal were acting up for one of the two episodes you're referring to, but that's one of the shows episode descriptions when recorded have gone MIA for, and I know for sure the info was there in the live guide data.

The episode descriptions for House were fine though 11/22 (I tend to record the entire season & then watch), so whatever has gone haywire happened sometime since then.

Since the data was in the live guide but is absent from the recordings, does anyone have any idea where the problem resides? It seems to me it would be with the Moxi, but maybe it's a CC problem instead? I have no clue how the whole thing works, but I really want the problem with the episode descriptions being missing from some recorded shows resolved but don't know which tree I need to bark up.

Interesting about House. My Moxi or cable signal were acting up for one of the two episodes you're referring to, but that's one of the shows episode descriptions when recorded have gone MIA for, and I know for sure the info was there in the live guide data.

The episode descriptions for House were fine though 11/22 (I tend to record the entire season & then watch), so whatever has gone haywire happened sometime since then.

Since the data was in the live guide but is absent from the recordings, does anyone have any idea where the problem resides? It seems to me it would be with the Moxi, but maybe it's a CC problem instead? I have no clue how the whole thing works, but I really want the problem with the episode descriptions being missing from some recorded shows resolved but don't know which tree I need to bark up.

Some of my series passes are missing episodes because of the naming convention of certain series.

For instance:

Mythbusters

have been changed to

Mythbusters: Demoliiton Special

with the demolition special being the name of the episode.

I seem to be having a run on weirdness with our two 3-tuner Moxis (no TAs, but both have analog dongles) recently, and I'm getting a little concerned. First, the Moxi in the bedroom only (the one in the living room was fine) was missing scheduled recordings because six channels on two frequencies suddenly weren't coming in for several days; that resolved within about 48 hours of calling Tech Support. Next was noticing that episode descriptions that are present in the live guide aren't being saved with those shows on some channels.

The latest is that there seems to be some corruption (I'm not exactly sure what to call it) or maybe pixelization in the Recorded TV listing, but only with the capital letter P and only when the show is highlighted -- when I move to a show above or below shows with a capital P in the title, the letter appears normally.

Any ideas what's going on with that?

TIA,
Saundra

Interesting about House. My Moxi or cable signal were acting up for one of the two episodes you're referring to, but that's one of the shows episode descriptions when recorded have gone MIA for, and I know for sure the info was there in the live guide data.

The episode descriptions for House were fine though 11/22 (I tend to record the entire season & then watch), so whatever has gone haywire happened sometime since then.

Since the data was in the live guide but is absent from the recordings, does anyone have any idea where the problem resides? It seems to me it would be with the Moxi, but maybe it's a CC problem instead? I have no clue how the whole thing works, but I really want the problem with the episode descriptions being missing from some recorded shows resolved but don't know which tree I need to bark up.

Saundra

Who is your Cable Co.? Could be some non-standard ASCII/Unicode, (Not sure what Moxi uses), character being passed to the Moxi that it cannot interpret and then just gives up the ghost. Did CC make some system change recently? Are you using TA?

John

Saundra

Who is your Cable Co.? Could be some non-standard ASCII/Unicode, (Not sure what Moxi uses), character being passed to the Moxi that it cannot interpret and then just gives up the ghost. Did CC make some system change recently? Are you using TA?

John

Hi John,

I've got TWC. No recent TWC changes that I'm aware of, although who really knows. About the only changes I'm ever aware of are when channels are added or the lineup is changed in some way. And, I'm fortunate that so far, we don't have SDV in this area, so no TAs.

Saundra

John, it was late & I was tired when I responded, and I left out an important point: even though the episode description may be missing with something recorded on the bedroom Moxi, it shows up with the very same show recorded on the very same channel at the very same time on the very same day on the living room Moxi . . . and vice versa.

If the cable co were using some non-standard ASCII/Unicode (hope I typed that right since I don't even know what it is!), wouldn't the problem occur with both Moxis?

Also, interestingly -- or not -- one of the recorded shows for which episode descriptions started being absent when recorded on the bedroom Moxi but had them when recorded on the living room Moxi are now not being saved with the recordings. Arrgh!

I'll give a couple of examples in case I'm not explaining it clearly . . . as long as no one thinks poorly of be because of my viewing habits :-)

The People's Court has been scheduled to record on channel 715 (KSKN-HD) on the bedroom Moxi forever, and the episode descriptions always saved with the recording until sometime recently. A couple of weeks ago, I scheduled it to also record on the living room Moxi, and the episode descriptions were saved with the recording even though they were missing from the same episode (same date & time) recorded in the bedroom.

Starting yesterday, the episode descriptions are now missing from shows recorded on both Moxis in spite of the fact that the description was present in the live guide.

Since the bedroom Moxi was the unit that had the mysterious problem a couple of weeks back with six channels failing to record due to "no signal," I wanted to rule out that the bedroom Moxi was at fault.

Judge Judy has always been scheduled to record on channel 706 (NBC-HD) in the living room, and until sometime recently, the episode descriptions were saved with the recordings. Today, I checked the live guide in both rooms to verify that there was an episode description for today, and then scheduled it to record in the bedroom -- and the episode description saved with that recording even though it's missing for the recording in the living room.

Weird, huh?


Saundra

After about 3 weeks of back and forth by email with Arris' Customer Care team, my 3-tuner Moxi will soon be on its way back to them for replacement.

It looks like I'll be out shipping and their $79 labor charge. If I was 100% convinced that it was just a bad HDD, I'd just swap it out myself. I know I could go to 1TB and be out of pocket less money. But so many of my problems seem tuner related, I thought I'd rather let Arris fix it and keep the 6 months of remaining warranty on the box they send back to me.

I haven't gotten a straight answer on their diagnosis and RMA decision. Here's their response:
<QUOTE>It is impossible to know exactly what the issue is or what might have caused it until the repair center reviews everything, but with the information we were able to obtain through troubleshooting, this unit may be experiencing a hardware and/or software issue that is not determined to be a bug, so the unit requires replacing.</QUOTE>

Here are the symptoms I saw:
- Continuous lock-ups and freezes. Eventually started happening while watching both live and recorded TV. Initially, it only seemed to happen when the TV was off. The only way out of these lock-ups is a reboot.
- Sporadic no signal and do not subscribe to this channel error messages. Resetting TA and/or cable card did no good. Only a reboot would resolve it.
- Periodic pixelization/macroblocking (mostly during playback of recorded shows, but sometimes on live TV).
- Two instances of overlapping menus and transparent info bar. The menus don't function at all when this happens. I can pull them up, but can't make a selection. Only a reboot fixes it. I've attached pictures of both of these problems.
- Several series recordings have started keeping more than the allowed number of episodes. For example, a series set to keep 5 episodes will keep more than 5 (I've seen up to 10 kept).

My case was supposedly sent over to the engineers for review (expected 1-3 day turnaround). 10 days later, I told Arris I wanted things escalated and needed these issues resolved because my Moxi was unreliable. That immediately brought the RMA offer.

I guess the moral of the story is, they'll fix things. You just have to keep after them sometimes.

I'm in the almost in the exact same boat.
I don't have a couple of the issues you described.... the overlay being one. I also did not have to ask to get my ticket/case escalated. After a month of hemming & hawing I decided to let Moxi do the **cough-cough** "repairs". Mine has been in Mesquite, TX the past 3 days due to poor weather. I really wanted to put a different drive in, but like you, I wasn't positive my issue was a bad drive.

I'll update the thread on the status of the "new" Moxi when it arrives & I get it hooked up.

I am thinking of buying component cables and trying to connect the Moxi without HDMI. Something is just nagging at me that the HDMI connection could be futzing up the equation, although I have no scientific proof.

Stay tuned. Good luck with yours htevo!

Skid

After about 3 weeks of back and forth by email with Arris' Customer Care team, my 3-tuner Moxi will soon be on its way back to them for replacement.

It looks like I'll be out shipping and their $79 labor charge. If I was 100% convinced that it was just a bad HDD, I'd just swap it out myself. I know I could go to 1TB and be out of pocket less money. But so many of my problems seem tuner related, I thought I'd rather let Arris fix it and keep the 6 months of remaining warranty on the box they send back to me.

I haven't gotten a straight answer on their diagnosis and RMA decision. Here's their response:
<QUOTE>It is impossible to know exactly what the issue is or what might have caused it until the repair center reviews everything, but with the information we were able to obtain through troubleshooting, this unit may be experiencing a hardware and/or software issue that is not determined to be a bug, so the unit requires replacing.</QUOTE>

Here are the symptoms I saw:
- Continuous lock-ups and freezes. Eventually started happening while watching both live and recorded TV. Initially, it only seemed to happen when the TV was off. The only way out of these lock-ups is a reboot.
- Sporadic no signal and do not subscribe to this channel error messages. Resetting TA and/or cable card did no good. Only a reboot would resolve it.
- Periodic pixelization/macroblocking (mostly during playback of recorded shows, but sometimes on live TV).
- Two instances of overlapping menus and transparent info bar. The menus don't function at all when this happens. I can pull them up, but can't make a selection. Only a reboot fixes it. I've attached pictures of both of these problems.
- Several series recordings have started keeping more than the allowed number of episodes. For example, a series set to keep 5 episodes will keep more than 5 (I've seen up to 10 kept).

My case was supposedly sent over to the engineers for review (expected 1-3 day turnaround). 10 days later, I told Arris I wanted things escalated and needed these issues resolved because my Moxi was unreliable. That immediately brought the RMA offer.

I guess the moral of the story is, they'll fix things. You just have to keep after them sometimes.

John, it was late & I was tired when I responded, and I left out an important point: even though the episode description may be missing with something recorded on the bedroom Moxi, it shows up with the very same show recorded on the very same channel at the very same time on the very same day on the living room Moxi . . . and vice versa.

If the cable co were using some non-standard ASCII/Unicode (hope I typed that right since I don't even know what it is!), wouldn't the problem occur with both Moxis?

Also, interestingly -- or not -- one of the recorded shows for which episode descriptions started being absent when recorded on the bedroom Moxi but had them when recorded on the living room Moxi are now not being saved with the recordings. Arrgh!

I'll give a couple of examples in case I'm not explaining it clearly . . . as long as no one thinks poorly of be because of my viewing habits :-)

The People's Court has been scheduled to record on channel 715 (KSKN-HD) on the bedroom Moxi forever, and the episode descriptions always saved with the recording until sometime recently. A couple of weeks ago, I scheduled it to also record on the living room Moxi, and the episode descriptions were saved with the recording even though they were missing from the same episode (same date & time) recorded in the bedroom.

Starting yesterday, the episode descriptions are now missing from shows recorded on both Moxis in spite of the fact that the description was present in the live guide.

Since the bedroom Moxi was the unit that had the mysterious problem a couple of weeks back with six channels failing to record due to "no signal," I wanted to rule out that the bedroom Moxi was at fault.

Judge Judy has always been scheduled to record on channel 706 (NBC-HD) in the living room, and until sometime recently, the episode descriptions were saved with the recordings. Today, I checked the live guide in both rooms to verify that there was an episode description for today, and then scheduled it to record in the bedroom -- and the episode description saved with that recording even though it's missing for the recording in the living room.

Weird, huh?


Saundra

Hi Saundra,

Yes, very weird. So, you have two Moxis and not a Moxi/Mate setup? Sounds like there may be some bizarre interaction between the two units. One way to test for this would be to set up some sort of VLAN (virtual LAN) to separate the two units' Ethernet paths, thus preventing them from talking to each other. There are several ways to accomplish this but it requires some knowledge of networking protocols. Are you using the standard TWC router? Perhaps you have a firewall/wireless router in your system? The latter may allow you to set up a VLAN depending on the model's capabilities. I could certainly talk you through doing this.

Nevertheless, even if this is the case; that the Moxis are interacting with each other in weird ways, I'm not sure how you would necessarily cure this save a drastic 4-finger-press and rebuild of your systems which would trash all previously recorded data. I'm sure you've performed cold boots of each unit. Did you try customer service? I wonder if other multi-Moxi owners have experienced similar issues.

As fare as signal issues go, point the finger at TWC. I had dodgey signal strength issues across many channels in TWC NYC territory for about six months which mysteriously cleared up a couple of months ago. Dealing with TWC about this was like..., well, dealing with TWC about anything technical.

I'm not sure if any of this helps but let me know how things progress.

Cheers,

John

I have some of these issues as well, minus the series and menu UI issues.

I get get occasional breakups. I'm guessing is the the box is so tied up doing other things at the time of the breakups (hence the menu being very slow sometimes) that is lags on the recordings and live tv (I think live tv also plays off the buffer but not sure unlike the TW boxes).

I also get the no signal/not subscribed message. Quick fix for this without a reboot is to keep the box on a channel with this message, pull out the cable card for 10 seconds or so, and plug it back in. After the cable card message appears, clear it and then try those channels again. This has always worked for me. I do have a TA BTW.

I think this is just buggy software and I doubt a box replacement will fix it. However, if it does, let me know and I might consider replacing mine.

After about 3 weeks of back and forth by email with Arris' Customer Care team, my 3-tuner Moxi will soon be on its way back to them for replacement.

It looks like I'll be out shipping and their $79 labor charge. If I was 100% convinced that it was just a bad HDD, I'd just swap it out myself. I know I could go to 1TB and be out of pocket less money. But so many of my problems seem tuner related, I thought I'd rather let Arris fix it and keep the 6 months of remaining warranty on the box they send back to me.

I haven't gotten a straight answer on their diagnosis and RMA decision. Here's their response:
<QUOTE>It is impossible to know exactly what the issue is or what might have caused it until the repair center reviews everything, but with the information we were able to obtain through troubleshooting, this unit may be experiencing a hardware and/or software issue that is not determined to be a bug, so the unit requires replacing.</QUOTE>

Here are the symptoms I saw:
- Continuous lock-ups and freezes. Eventually started happening while watching both live and recorded TV. Initially, it only seemed to happen when the TV was off. The only way out of these lock-ups is a reboot.
- Sporadic no signal and do not subscribe to this channel error messages. Resetting TA and/or cable card did no good. Only a reboot would resolve it.
- Periodic pixelization/macroblocking (mostly during playback of recorded shows, but sometimes on live TV).
- Two instances of overlapping menus and transparent info bar. The menus don't function at all when this happens. I can pull them up, but can't make a selection. Only a reboot fixes it. I've attached pictures of both of these problems.
- Several series recordings have started keeping more than the allowed number of episodes. For example, a series set to keep 5 episodes will keep more than 5 (I've seen up to 10 kept).

My case was supposedly sent over to the engineers for review (expected 1-3 day turnaround). 10 days later, I told Arris I wanted things escalated and needed these issues resolved because my Moxi was unreliable. That immediately brought the RMA offer.

I guess the moral of the story is, they'll fix things. You just have to keep after them sometimes.

kzy, i think the replacement would fix things, because if its buggy software like you said, more people would be having this problem. I for one haven't had any and I've had mine since 2009

Maybe the bugs are inherent to the version of the box. Maybe it doesn't affect a 2 tuner model. Maybe it's the hard drive or another hardware issue. Either way the Moxis are crap (at least the latest generation). It also seems like the product line has been abandoned. I haven't seen a software update since Aug and I have a feeling there won't be any more (unless they have a big release under wraps).

kzy, i think the replacement would fix things, because if its buggy software like you said, more people would be having this problem. I for one haven't had any and I've had mine since 2009

Maybe the bugs are inherent to the version of the box. Maybe it doesn't affect a 2 tuner model. Maybe it's the hard drive or another hardware issue. Either way the Moxis are crap (at least the latest generation). It also seems like the product line has been abandoned. I haven't seen a software update since Aug and I have a feeling there won't be any more (unless they have a big release under wraps).

I had the Moxi since Nov. 2009... other than a bad harddrive... it has been running great.

FYI:

CableLabs updates Tuning Resolver Interface Specification - Dated Feb 4, 2011
http://www.cablelabs.com/specifications/OC-SP-TRIF-I04-110204.pdf
last page:
The following ECN was incorporated into version I04 of this specification:
TRIF-N-10.1574-3 - 10/8/10 - Increase the minimum number of tuners the TR supports to four

FYI:

CableLabs updates Tuning Resolver Interface Specification - Dated Feb 4, 2011
http://www.cablelabs.com/specifications/OC-SP-TRIF-I04-110204.pdf
last page:
The following ECN was incorporated into version I04 of this specification:
TRIF-N-10.1574-3 - 10/8/10 - Increase the minimum number of tuners the TR supports to four

Does this mean the Cisco TA's for SDV will be able to support 3 tuners in the near future?

Does this mean the Cisco TA's for SDV will be able to support 3 tuners in the near future?

It doesn't mean anything on paper.

It only means something when it happens. Cablecos can easily find a way to extend or avoid compliance with the August deadline.

Still hoping the SDV stuff dies away and cable companies will do something else that don't strong arm customers to use it.

I had the Moxi since Nov. 2009... other than a bad harddrive... it has been running great.

My 3-tuner has a build date of July 2010. I never thought the menus were super-fast, but I'd say they were responsive for the most part and not as laggy as others have seen.

I never had a single problem with remote reception (even with the box behind solid cabinet doors). I use an IR repeater, but mine didn't seem finicky about placement of the "eye" as often reported here. Though that could be a testament to my Harmony remote more than anything...

My Moxi was great until it wasn't. When it went to crap, it went fast. I really hope a replacement will make everything right.

I am only posting the following info here because the WD Green Drives have been discussed a lot as possible hard drives to use in the Moxi.

Cox Cable is now rolling out the new 500GB Cisco DVR. This is a two-tuner DVR. Through the vent holes I was able to see the model number of the hard drives being used. They are using the WD Caviar Green Drive WD5000AADS. (The Cisco 500GB DVR also suppports the use of an esata external hard drive.)

Ugh -- I don't know if one of my Moxis is experiencing a new problem or if it's related to an existing mystery issue, and I would definitely appreciate input.

Our setup is that we've got two 3-tuner Moxis and two Mates. Both Moxis are warranty replacements as both original units failed. Both Moxis also have analog dongles and we don't have TAs. TWC is our cableco.

Back in mid-January our 3-tuner Moxi in the bedroom mysteriously lost 6 channels, which I discovered several days later when I noticed things weren't recording as they should have. I did the usual things to try to make them reappear before calling TWC & then Moxi tech support on 1/18. The suspicion was that it was a signal strength issue, but there could have been some other issue since the 6 channels shared two frequencies. The ticket was sent to engineering for further analysis to let me know exactly what I needed to tell TWC, since TWC was adament that the problem isn't with them or their wiring, which was completely redone sometime around August or September, or maybe July or October -- I really can't recall because TWC was out here regularly for quite a long time.

I had called Moxi on Tuesday 1/18 and the channels magically reappeared on Thursday 1/20, so I wasn't in a rush to hear back. I duplicated recording some things to the living room Moxi just in case the problem reappeared because I didn't want to miss certain things. Again.

In that process, I found that some shows that had been recording in the bedroom & missing episode descriptions weren't missing episode descriptions when recorded on the living room Moxi -- shows recorded on the same channels and the same days at the same time. Weird. However, I also noticed that some shows that were scheduled to record on the living room Moxi were missing episode descriptions that were in the Guide, so I duplicated those scheduled recordings to the bedroom, and those recordings did successfully save the episode descriptions that were missing from the recordings in the living room. Double weird.

Monday evening, I noticed that scheduled recordings were again failing on those same six channels on the bedroom Moxi due to no signal, which apparently started Friday :( Tuesday evening, I called tech support back to request an update on the 1/18 ticket-- they are still waiting for feedback from one of the engineers. I also mentioned the mysterious missing episode descriptions, but tech support was more interested in staying focused first on the initial "no signal" problem & asked that I swap the two Moxis & report the results.

Tuesday evenings are heavy recording times, so I was waiting for a recording break at 11 PM. However, the bedroom Moxi was still recording at 11 PM -- I just assumed that one of the shows had run over time for some reason. Shortly after midnight, I noticed The Biggest Loser was still recording which I knew couldn't be right, and that something that should have started recording at midnight wasn't recording, so I headed back to the bedroom. Sure enough, The Biggest Loser was definitely over & had been for a couple of hours -- for some reason, the recording didn't stop after two hours as it should have. It recorded for a whopping 4 hours 17 minutes. Further, I was unable to stop the recording. Yikes!

So, I hit the Reset button, and when the Moxi finished restarting . . .

The six "no signal" channels were magically back.

I suppose it could be coincidence, but I'm starting to think that the "no signal" problem on those 6 channels isn't a signal strength problem after all but more likely related to the Moxi, or maybe to the CC, but not to signal strength.

I'll be calling Moxi tomorrow to let them know that there's no reason to move the bedroom Moxi to the living room now since the channels have reappeared & to update them on two hour scheduled recording that went for 4+ hours & couldn't be stopped, but if anyone has any thoughts, I'd appreciate it.

TIA,
Saundra

I was having the exact same problem the other day with signal errors and no SDV reception, and then as if by magic the problem resolved itself.

It could be the cableco making changes at your headend or issues with your local node affecting the MUX etc. it might even be old firmware on your card.

Pull your card the next time it happens and then reseat it to see if it fixes the problem. The fastest and cheapest experiment is to just to swap out your CC.

I was having the exact same problem the other day with signal errors and no SDV reception, and then as if by magic the problem resolved itself, darn it.

It could be the cableco making changes at your headend or issues with your local node affecting the MUX etc. it might even be old firmware on your card.

Pull your card the next time it happens and then reseat it to see if it fixes the problem. The fastest and cheapest experiment is to just to swap out your CC.

Thanks for the suggestion! Moxi tech support actually had me pull & reseat the CC last month when this first happened, and I tried doing it again Monday night & Tuesday before calling, and it didn't resolve the six missing channels.

Technically, your second paragraph is wayyy over my head :) I checked both CCs and they have the same firmware & hardware versions. And, if the cable company was making other changes you mentioned (I tried Googling to get a basic understanding & failed miserably), wouldn't that hit both Moxis?

I updated Moxi tonight, and we agreed that if/when the bedroom Moxi drops those channels again, I'll try swapping the units to see if the problem persists when the bedroom Moxi is in the living room.

With respect to the missing episode descriptions, they are going to have their guide service look into it. In case something has gotten corrupted in the "scheduled" recordings, I'm going to delete the schedule for a couple of shows (one in the bedroom & one in the living room) & try rescheduling to see if that resolves the problem. Tech support thought it was a long shot since it's happening with different shows but on both Moxis, but I figure it's worth a try.

Very puzzling!

Technically, your second paragraph is wayyy over my head :) I checked both CCs and they have the same firmware & hardware versions. And, if the cable company was making other changes you mentioned (I tried Googling to get a basic understanding & failed miserably), wouldn't that hit both Moxis?

It might. Or it might not. There could be multiple factors affecting your signal in your home to each box. Not least of which is the generally unreliable nature of CableCARDS. Especially if they are anything like the shoddy stockpile from 2007 (!) that TWC distribute here. When techs have to drive twenty miles to find one you can see how little TWC cares about them. That's why the easiest troubleshooter is to point to those. You can either call the CC center and have them re-pair the card due to dropped channels or just swap it out. I did the latter and it mostly improved the experience.

Engineers could be doing multiple things that could affect your signal that don't affect the typical cable issued boxes. If groups of channels are being knocked out simultaneously it might be because they are being multiplexed (MUX) and all compressed and transmitted on one or two QAM channels.

Here SDV saves bandwidth by killing channels that only a few want to watch but because the local node is oversubscribed when you do want to watch them you can't get to them because all the bandwidth is being sucked up by people watching other channels.

If you don't have SDV TWC might be saving bandwidth by bundling together networks that should really be transmitted separately. So when one channel frequency has a problem it knocks out multiple networks.

Hard to say what the engineers are doing in your area. They could be shifting channels and allocating power for various things. This is especially true for TWC who are always trying to find ways to squeeze in more HD channels on systems that are over-capacity.

If you live in this area barely a week goes by without some pointless new network being added to the lineup forcing a reboot every week or forcing a rescan on the TV or HTPC because they keep shifting channel frequencies to accommodate. One week you think you are recording CBS and it's actually Fox.

It's like I've postulated before. If there's a problem with a Moxi receiving channels, 9 times out of 10 it's on a TWC system and that can't be a coincidence. That's why I wasn't surprised when magically my signal and channel issues all seemed to fix themselves yesterday. I also wasn't surprised to find another useless network coincidentally appeared either.

It's like I've postulated before. If there's a problem with a Moxi receiving channels, 9 times out of 10 it's on a TWC system and that can't be a coincidence. That's why I wasn't surprised when magically my signal and channel issues all seemed to fix themselves yesterday. I also wasn't surprised to find another useless network coincidentally appeared either.
Ah. TWC. Ya gotta love 'em. I counts the minutes 'till FIOS gets to me.

[snip]

With respect to the missing episode descriptions, they are going to have their guide service look into it...

[snip]



I hardly ever see a description for CONAN on TBSHD via TWC CC. Does anyone using a Moxi DVR (my is 2 tuner) consistently get CONAN descriptions?

I hardly ever see a description for CONAN on TBSHD via TWC CC. Does anyone using a Moxi DVR (my is 2 tuner) consistently get CONAN descriptions?

I see it in my guide for next week. Nothing detailed, just a list of guests each night.

On mine I see guest info up to the 16th. The 17th to where the guide data ends on the 24th it just says "Conan" My TiVo just says "Comedy, Talk Show (2011) (HD)" for that same time period.

I see it in my guide for next week. Nothing detailed, just a list of guests each night.

I should qualify what I originally posted, my bad. I record Conan, and it is the descriptions for the recordings that list only 'Conan' for the description though the channel show list for Conan shows the guests in the show descriptions. Why would the channel show description not save to the recorded show info? Is anyone else recording Conan seeing this problem? Thx.

Why would the channel show description not save to the recorded show info? Is anyone else recording Conan seeing this problem? Thx.

As we've discussed losing the guide info on recordings is happening to a few of us with different networks and shows. It's a completely random mystery.

As we've discussed losing the guide info on recordings is happening to a few of us with different networks and shows. It's a completely random mystery.

Is it worth me reporting this to Moxi Support or is Moxi already working on it?

Is it worth me reporting this to Moxi Support or is Moxi already working on it?

I reported it to them -- they were going to have their guide service (Tribune Media Services) look into it.

Personally, I think the more people who report it, the better.

I don't think it's a problem with their guide service because I've confirmed a million times that the data is, in fact present in the Live Guide before & during the recordings. I also have (too many) ReplayTVs, and they have no problems -- ever -- with the guide data, also provided by Tribune.

And, as I've mentioned, we've got two 3-tuner Moxis, and the episode description will be saved for one program at one time on one channel while the episode description will be missing for the exact same show at the exact same time on the exact same channel on the other Moxi. And vice versa -- IOW, the "missing episode description" problem isn't confined to just one of our Moxis.

I haven't a clue as to what the problem could be, but I wonder if certain conditions (that are a mystery to me) trigger a bug in the software?

I have a question maybe you spoke to this and I missed it but when you notice the guide info is missing are you viewing that recording info from the Moxie that recorded it or from another one or a Mate?

Dave

Last night, I noticed that a lot of channels were missing in the guide so I rebooted my Moxi. On reboot it hangs on "Checking hard drive" for 20 -30 minutes and then it will finall get to the "Starting Moxi" screen and hang again. I have tried several times to get it to boot with the same results.

I'm guessing that the drive has failed but I also have a WD external 1 tb eSATA drive attached so could it possibly that that drive is failed instead? Logically, it wouldseem that the main drive is the culprit since the unit will not complete a reboot after getting past the drive check sequence. I did disconnect the external and tried to reboot again with the same result.

Bad news is that my unit was authorized on 1/25/10 so it failed exactly three weeks past warranty coverage. Has anyone had luck in getting Moxi to replace under waranty on a failure that close to expiration? I e-mailed their support this morning but haven't heard back.

I am going to scramble today to try and find a replacement drive to attempt to get the unit back in operation. In reviewing the drive replacement thread, I seee several options for drives that have worked successfully. most of the links are to online sites. Are any of the listed drives units that could be picked up at a local Best Buy?

New information. I disconnected the external drive again this morning and now the Moxi will boot to the new set-up menu. I haven't tried to go through the set-up yet because I am holding out in hope that I can get the unit to boot without losing my saved recordings.

Should I try to run through the initial set-up on the original drive again or just bite the bullet and replace it first? Is the new set-up screen coming up because I removed the external and Moxi now has to be reconfigured as new again? I'm confused.

New information. I disconnected the external drive again this morning and now the Moxi will boot to the new set-up menu. I haven't tried to go through the set-up yet because I am holding out in hope that I can get the unit to boot without losing my saved recordings.

Should I try to run through the initial set-up on the original drive again or just bite the bullet and replace it first? Is the new set-up screen coming up because I removed the external and Moxi now has to be reconfigured as new again? I'm confused.

If you are at the setup screen, most likely your recordings are gone... since it seems to have re-initialized..

Have you checked the thread on drive replacement? By no means is that a complete list. Just go out to location retailer and get a couple of drive and I am sure one will work... Make sure the place have a decent return policy

Have you checked the thread on drive replacement? By no means is that a complete list. Just go out to location retailer and get a couple of drive and I am sure one will work... Make sure the place have a decent return policy

I got a message back from Moxi support and they actaully recommended that I perform the 4 button press and reinialize the drive. They even sent me the same instructions that are posted here for doing so. I figured since I had already lost all of my recordings that I would start over with a new drive instead of trying to reinitailze the one year old drive. I bought and installed a new WD 2 TB Caviar Green drive today, performed the reinitialization per the instructions and it formatted and is running along just fine so far. With the 2 TB capacity on the new internal, I am not even going to bother with reinstalling the external drive that I was running before.

I was surprised at how easy it was to swap in the new drive and get it initialized due to the thorough and detailed instructions on this site. I wish I would have done it a long time ago before I installed the external unit but my warranty just expired on 1/25/11 so I had nothing to lose at this point.

I got a message back from Moxi support and they actaully recommended that I perform the 4 button press and reinialize the drive. They even sent me the same instructions that are posted here for doing so. I figured since I had already lost all of my recordings that I would start over with a new drive instead of trying to reinitailze the one year old drive. I bought and installed a new WD 2 TB Caviar Green drive today, performed the reinitialization per the instructions and it formatted and is running along just fine so far. With the 2 TB capacity on the new internal, I am not even going to bother with reinstalling the external drive that I was running before.

I was surprised at how easy it was to swap in the new drive and get it initialized due to the thorough and detailed instructions on this site. I wish I would have done it a long time ago before I installed the external unit but my warranty just expired on 1/25/11 so I had nothing to lose at this point.

That is good news that you are back up and running. Would you mind posting your drive information to the Moxi Drive thread?

http://www.avsforum.com/avs-vb/showthread.php?t=1303511

I have a question maybe you spoke to this and I missed it but when you notice the guide info is missing are you viewing that recording info from the Moxie that recorded it or from another one or a Mate?

Dave

Hi Dave,

I don't think I did mention it, but for recorded shows where the episode descriptions are missing, they are missing in all scenarios, whether viewing from the Moxi that did the recording, the other Moxi, or either Mate.

I'll also add/clarify that sometimes the episode description for recorded content is missing from both Moxis even when it's present in the Guide. For instance, I had something (same show, same channel) scheduled to record from midnight to 1 AM on both Moxis. Since I was still up at midnight, I checked shortly thereafter, and the episode description was definitely listed in the Guides on both machines, but the description was missing from both recorded shows. <sigh>

Saundra

Just curious, but when you do have to replace your internal hard drive do you lose the list of shows to record??? I am assuming that is the case but with the browser access via the internet it seems possible that this information is kept on your Moxi account.... I know the previously recorded shows are gone and likely any configuration options as well....

Just curious, but when you do have to replace your internal hard drive do you lose the list of shows to record??? I am assuming that is the case but with the browser access via the internet it seems possible that this information is kept on your Moxi account.... I know the previously recorded shows are gone and likely any configuration options as well....

You will lose your shows and configurations. The website accesses what is on your Moxi. Moxi.com does not store that information.

Thanks... what I thought but nice to know for sure when the time comes to replace the HDD.

I know this has been covered, but I'm not able to track it down with a search (or maybe just being too lazy)...

I just received my replacement Moxi after numerous problems documented here. Given that I have TWC, will they require a truck roll to pair the CableCard with the new Moxi? Or will I be lucky enough that they'll do it over the phone?

I do not know for certain (as I do not have TWC) but I did read something recently that the FCC had "ruled" that cable companies could no longer charge for cable card activations... Not sure when it takes effect....

I do not know for certain (as I do not have TWC) but I did read something recently that the FCC had "ruled" that cable companies could no longer charge for cable card activations... Not sure when it takes effect....

FWIW, I was just told that TWC can do an activation over the phone. That's better than paying another $39 for a tech visit like I did with the original activation last fall.

I'd be interested to know if that's a national policy. I'm in the Dallas, TX area.

I know this has been covered, but I'm not able to track it down with a search (or maybe just being too lazy)...

I just received my replacement Moxi after numerous problems documented here. Given that I have TWC, will they require a truck roll to pair the CableCard with the new Moxi? Or will I be lucky enough that they'll do it over the phone?

It depends :) TWC won't just hand over a CC, but once you've got the CC in hand -- as in the case of getting a replacement Moxi -- you may be lucky enough to get it paired to the replacement Moxi & activated over the phone. At least, some of us have been lucky enough to do so.

The problem, as I understand it, is that the regular call center folks don't have the computer system permissions to un-pair the CC from the initial Moxi & re-pair it to the replacement. If you call TWC's National CableCARD Help Desk directly -- or if you are fortunate enough to get a regular call center person who knows enough & is willing to transfer you, it can be accomplished in less than three minutes.

This has been discussed several times in the past -- you can search for posts in mid-August when I posted my experiences & the phone number for TWC National CableCARD Help Desk was posted around that time as well, IIRC.

Good luck!

Here's the response I received Wednesday evening from Moxi Tech Support:

Greetings,
Your issue is important to us as our engineers continue to work on a solution. However, this would be in one of our future software releases. We are sorry for any inconvenience this is causing you as we do not have a workaround for you in the meantime.
If you have any questions or comments, please feel free to contact us via email or by phone.
Thank-you for your patience while we work to resolve this.
Regards,
Moxi Customer Care

Let's hope there will be future software releases.

We can only hope that now Arris has started deploying their Whole Home Video gateway that they can put some of the original Digeo team back to work on the Moxi. Assuming they aren't planning to devote the entire software team to bugfix mode for the next six months.

If we are really lucky the technology devolpment time they've clearly been pouring into gateway might trickle down to the Moxi and we get some new features.

We can only hope that now Arris has started deploying their Whole Home Video gateway that they can put some of the original Digeo team back to work on the Moxi. Assuming they aren't planning to devote the entire software team to bugfix mode for the next six months.

If we are really lucky the technology devolpment time they've clearly been pouring into gateway might trickle down to the Moxi and we get some new features.

Indeed this may be a little light at the end of the tunnel.

BendBroadband Takes Arris's Gateway For Whole-Home IP Video
IP-Based Solution Retains Digeo's Moxi User Interface (http://www.multichannel.com/article/464093-BendBroadband_Takes_Arris_s_Gateway_For_Whole_Home_IP_Video. php)
By Todd Spangler -- Multichannel News, 2/17/2011 10:56:28 AM
The centerpiece of the solution is the Arris Media Gateway, a six-tuner HD DVR with 500 Gigabytes of storage space, based on the products developed by Digeo, the Paul Allen-owned DVR company that Arris acquired in 2009. The gateway solution retains Digeo's Moxi guide -- which won a pair of technology Emmy Awards -- and much of the video processing and DVR technology has its roots in Digeo products.

"A significant amount of the engineering for the gateway and media player was done by the former Digeo team," Arris spokesman Alex Swan said. The Atlanta-based Arris team contributed voice and data components, and the hardware and system integration are "a direct result of the business and cultural integration of the two teams," he added.

Indeed this may be a little light at the end of the tunnel.

BendBroadband Takes Arris's Gateway For Whole-Home IP Video
IP-Based Solution Retains Digeo's Moxi User Interface (http://www.multichannel.com/article/464093-BendBroadband_Takes_Arris_s_Gateway_For_Whole_Home_IP_Video. php)
By Todd Spangler -- Multichannel News, 2/17/2011 10:56:28 AM
"six-tuner HD DVR with 500 Gigabytes of storage space" seems odd. That amount of storage for HD won't be adequate.

"six-tuner HD DVR with 500 Gigabytes of storage space" seems odd. That amount of storage for HD won't be adequate.

the six tuner spec is more for the benefit of other devices in the house than the recording ability. As far as I know it operates on the same principle as the Moxi does, in that if someone is watching in another room it uses a tuner on the main unit.

"six-tuner HD DVR with 500 Gigabytes of storage space" seems odd. That amount of storage for HD won't be adequate.

The spec last May says it was to have an eSATA port which would mean possibly the same 6TB expansion capabilities. But there was no mention of it it the current press release.

Indeed this may be a little light at the end of the tunnel.

BendBroadband Takes Arris's Gateway For Whole-Home IP Video
IP-Based Solution Retains Digeo's Moxi User Interface (http://www.multichannel.com/article/464093-BendBroadband_Takes_Arris_s_Gateway_For_Whole_Home_IP_Video. php)
By Todd Spangler -- Multichannel News, 2/17/2011 10:56:28 AM

Let's hope we don't become orphans. If Arris decides to only go the Cable channel rent-path, then we are orphans. Once that happens I would expect the software to stagnate similar to TWC efforts. The good news is there is less and less on cable to watch so maybe I will finally cut the cord by my own choice.

"six-tuner hd dvr with 500 gigabytes of storage space" seems odd. That amount of storage for hd won't be adequate.

byo

With the 2 TB capacity on the new internal, I am not even going to bother with reinstalling the external drive that I was running before.


My testing when a drive failed showed that you could reconnect the old external drive after building a new internal drive and the material on the external was still available. So the external drive security is encrypted with the serial number of the box not a number based on the installed internal hard drive.

can someone help me get the moxi open? i have the 2 tuner version and just removed the 4 screws on the back(the leftmost/rightmost had a tab underneath them and the other 2 were at the top of the box in the back) but still cant open the thing. i try to pull the cover off but nothing. what am i missing?

update: ive figured out the cover slides back to me. lol. thanks everyone for all the info in this post! On another note, this 500gb drive that came out of it seems to work ok on my pc formatted fat32. Ill test it more tonight though. i dunno why the moxi couldnt reformat/reinstall s/w on this particular drive. it did reformat the drive but couldnt reinstall the s/w as it would hang on initializing for 4FP. oh well. i had a spare internal that i used in it and im back in business!! They sent me an email saying warranty is null(because i called before i tried this stuff) but it was out of warranty by several days anyway. i wasnt going to pay them yearly for this stuff(repair would probably be $150)..thats the whole point in not wanting to use cableco dvr.

Let's hope there will be future software releases.

I'm not holding my breath. They still haven't fixed the mkv playback issues that I reported almost a year ago. Still no option to record or delete from a mate. Very sad.

can someone help me get the moxi open? i have the 2 tuner version and just removed the 4 screws on the back(the leftmost/rightmost had a tab underneath them and the other 2 were at the top of the box in the back) but still cant open the thing. i try to pull the cover off but nothing. what am i missing?

update: ive figured out the cover slides back to me. lol. thanks everyone for all the info in this post! On another note, this 500gb drive that came out of it seems to work ok on my pc formatted fat32. Ill test it more tonight though. i dunno why the moxi couldnt reformat/reinstall s/w on this particular drive. it did reformat the drive but couldnt reinstall the s/w as it would hang on initializing for 4FP. oh well. i had a spare internal that i used in it and im back in business!! They sent me an email saying warranty is null(because i called before i tried this stuff) but it was out of warranty by several days anyway. i wasnt going to pay them yearly for this stuff(repair would probably be $150)..thats the whole point in not wanting to use cableco dvr.

What drive did you use>?

update: ive figured out the cover slides back to me. lol. thanks everyone for all the info in this post! On another note, this 500gb drive that came out of it seems to work ok on my pc formatted fat32. Ill test it more tonight though. i dunno why the moxi couldnt reformat/reinstall s/w on this particular drive. it did reformat the drive but couldnt reinstall the s/w as it would hang on initializing for 4FP. oh well. i had a spare internal that i used in it and im back in business!! They sent me an email saying warranty is null(because i called before i tried this stuff) but it was out of warranty by several days anyway. i wasnt going to pay them yearly for this stuff(repair would probably be $150)..thats the whole point in not wanting to use cableco dvr.

Post your drive specs in this thread:

http://www.avsforum.com/avs-vb/showthread.php?t=1303511

[QUOTE=VisionOn;20064305]Post your drive specs in this thread:

Western Digital WD1001FALS 1TB Black and ive updated the thread above.

Tuners keep getting stuck. I periodically have issues where my Moxi DVR tuner freezes on once channel and will not change the output. The banner changes, but the actual picture shown does not (for example, I see programming for channels 702, 703, 704, 705 etc, and my systems seems to change channels, but the picture remains stuck on channel 708). Also unable to play recorded content.

I have three DVRs (2 three tuner and 1 2 tuner) all with TA. Last week I was away for 5 nights and when I returned, all three DVRs were frozen the same way (on different channels, fyi). Only fix was to reset each Moxi DVR separately. Any ideas what might be going on? I had the issue once or twice before I got the TAs, but never where all frozen at same time.


Sorry to bring this topic back, but I have been having the same problem (just a single Moxi 3-tuner DVR). The banner changes, but picture and sound do not. If the show is scheduled to be recorded, it does not get recorded. Rebooting solves it, or if I let the DVR sit for 15-30 minutes, it will sometimes flip channels (eventually). Comcast without TA. Any ideas?

A while back, I too had a problem with occasional freezes and unchanged channels. Eventually things went so bad, that recordings were being messed up, too. As I listened to the Moxi box during these freezes, I heard some unusual noises from the hard drive; it was repeatedly seeking, indicating to me a possible hard drive problem.

I bit the bullet, and replaced the hard drive with a Seagate Barracuda LP 1.5TB drive (in the data base).

Almost problem free since then.

Only problem since (previously reported in this thread) was an HDCP handshake issue when used with the Logitech Revue GoogleTV device; once removed, truly problem free.

Mike

I had some problems with stuck channels too. It seemed to happen on Thursday or Friday after the weekly automatic reboot. I have a two tuner and one mate. I started unplugging the mate when I wasn't using it and things have been fine ever since. Could the mate be mucking things up?

FYI:
A Used Moxi and Mate sold today on Ebay. Seems the Moxi really holds it's value.

Used Moxi MR-1500T3 Three-Tuner HD DVR - $480.00
http://cgi.ebay.com/Used-Moxi-MR-1500T3-Three-Tuner-HD-DVR-/220746980566?pt=LH_DefaultDomain_0&hash=item33658b9cd6

Used Moxi Mate MP-1000 Digital Video Player - $214.50
http://cgi.ebay.com/Used-Moxi-Mate-MP-1000-Digital-Video-Player-Black-/220746984081?pt=LH_DefaultDomain_0&hash=item33658baa91

According to Moxi, their DVR tuners are only 54MHz-860MHz, not 54MHz-1GHz, and they have no plans on changing. With many cable systems adding programming in the 860MHz-1GHz range, is this not short-sighted?

According to Moxi, their DVR tuners are only 54MHz-860MHz, not 54MHz-1GHz, and they have no plans on changing. With many cable systems adding programming in the 860MHz-1GHz range, is this not short-sighted?

From my research the Moxi uses a Broadcom BCM7400 chipset (http://www.datasheetdir.com/BCM7400+download) which has a limit of 930 MHz.

The Moxi uses Three Broadcom BCM3420 Single-chip direct conversion silicon tuners.
• DOCSIS®/EuroDOCSIS™ 1.0/1.1/2.0
• Supports 64, 256, and 1024 QAM
• Input frequency range of 50 MHz through 930 MHz
http://www.octerasolutions.com/datasheets/broadcom/3420-PB03-R.pdf

So the hardware should be capable of 930MHz, Have no idea if the software supports over 860MHz. Still it is not 1GHz capable.

According to Moxi, their DVR tuners are only 54MHz-860MHz, not 54MHz-1GHz, and they have no plans on changing. With many cable systems adding programming in the 860MHz-1GHz range, is this not short-sighted?

I think you are being overly optimistic there! What makes you think they had plans for another Moxi beyond the current unit?

There are many things on the Moxi hardware that need changing so making just internal upgrades to the tuners will not make any financial sense unless the entire product is updated.

I don't see that happening any time soon. Especially this year. The Arris roadmap for this year doesn't mention anything to do with Moxi at all, only the Whole Home Gateway.

I don't see that happening any time soon. Especially this year. The Arris roadmap for this year doesn't mention anything to do with Moxi at all, only the Whole Home Gateway.

The six-tuner things? Do those tuners go up to 1GHz?

I only get crowd noise. I used to be able to toggle Language to get main audio feed but this no longer works. Commercial audio is fine only the NCAA game. No one else has this problem? (I am on TWC in SE WISC)

I think you are being overly optimistic there! What makes you think they had plans for another Moxi beyond the current unit?

There are many things on the Moxi hardware that need changing so making just internal upgrades to the tuners will not make any financial sense unless the entire product is updated.

I don't see that happening any time soon. Especially this year. The Arris roadmap for this year doesn't mention anything to do with Moxi at all, only the Whole Home Gateway.
Right on the mark VisionOn. Me thinks the Moxi is definitely headed for shelfware limbo. Too bad because it is a terrific product however imperfect. I'm waiting to see what Gateway device looks like. Moxi's VOE, (video over ethernet), has behaved flawlessly in my experience and I'm not sure how to replace that functionality. (The Whole Home Gateway is clearly destined for the CCs and their monthly premiums, and not for the retail market.)

I sure wish Arris would do the right thing and 'fess up to the evidence that the Moxi is a dead product. I bet the developers at Moxi are feeling quite dejected in Arris's pulling the plug.

Just a few thoughts, IMHO.

I finally had it with my cable company SA DVR and the lack of updated hardware/software so I just installed my Moxi. I have read all the horror stories especially connected to the TA. For those in the Cablevision Nassau County LI area, everything went very smoothly. I picked up the Cablecard and TA (there are some stattions I want to watch in HD and these are on the SDV list) I was able to do everything over th phone and the cablevision staff were fantastic. I had one minor problem with the TA , a defective cable between it and the Moxi. Now everything works perfectly. Will update if any problems develop. I do hope the Moxi continues to be properly supported.

I sure wish Arris would do the right thing and 'fess up to the evidence that the Moxi is a dead product. I bet the developers at Moxi are feeling quite dejected in Arris's pulling the plug.
In a post by Dave Zatz over at TCF (http://www.tivocommunity.com/tivo-vb/showthread.php?p=8406358), looks like the rumors are that the devs are long gone to other projects. Shame, really - we needed the competition but by all accounts Arris bought out Digeo just for the IP.

If I can squeeze another 20 months or so out of the 3 Tuner/Mate combo I have it will pay off over any other choices I had at the time. So far I really like this unit; it is disappointing to see no updates/upgrades but the landscape for cable is being challenged on every front.

The $100 Roku XDS I got has a lot going for it, for example, and internet-based content gets better and better all of time. The competition for subscribers is fierce and revenue for these offerings is a moving target.

The $100 Roku XDS I got has a lot going for it, for example, and internet-based content gets better and better all of time. The competition for subscribers is fierce and revenue for these offerings is a moving target.

I'm not very familiar with the Roku so this might be a stupid question, but I'm curious if you've used the Roku to stream content recorded on your Moxi to a PC for capture?

For me, the huge drawback of totally transitioning over to our Moxis and taking our SD ReplayTVs out of service is the inability to "archive" recorded content for viewing over our network or to DVD. Currently, the only solution I've got going with the Moxis are multiple external drives, but that's a major PITA because only one external HDD can be connected to each Moxi at a time without doing something that requires more technical expertise than I've got!

And, because all HDDs crash sooner or later, it bugs me to not be able to back-up the content recorded to the Moxis & their multiple external HDD.

Yes . . . I'm still optimistically looking for a solution.

Saundra

The Roku is a streaming device only; I do not know of any way to capture and store content. It is not a PVR-DVR at all.

I only mentioned it as an alternative to cable for accessing "near" on demand content.

Hi all,

First, apologies, I'm sure there are instances of this exact issue buried in here somewhere. You know how it is when your stuff isn't working, though... I did a quick search and figured I'd just post.

In any case, my house lost power briefly the other day and the Moxi was having issues coming back. It's plugged into a Monster Power rack unit that must manually be turned on after a shutdown. Here's the breakdown of what I saw and did:

* I turned the power back on and the moxi started to boot, but hung.
* I held the power button, caused a reset, then it just stayed on "checking your hard drive" for at least half an hour.
* I did another hard reset and is stayed on "checking your hard drive" for at least another half an hour. I went to sleep at this point and just left it. I probably left it for a total of 17 hours - I just now got back to it.
* When I turned on my TV/Receiver, the Moxi was not passing a signal. I tried several things, then did another hard reset.
* The Moxi finally fully booted, but is showing me what looks to be the initial setup screen.

I'm about to call Moxi support, but want to check the collective intelligence here as well. My obvious questions/thoughts:

* Must I go through setup again, or is there a workaround?
* Will I lose recordings from the internal drive? (I fear I know the answer to this)
* Will I lose recordings from the external drive? (I think I've seen posts in here indicating "no")
* Does this imply the internal hard drive is failing? (I may do this for capacity reasons if I lose all the recordings anyhow).

Any answers are much appreciated.

Thanks,
Russ

Just saw your post. Did you call Moxi? Did they help?

I finally spoke to Moxi... things turned out better than expected.

Here's the recap: There was no workaround for going through the setup, but it was an abridged version. I basically had to just click though some stuff. I did NOT lose any recordings from either the internal or external drives, but I did lose all my settings. I needed to re-setup the TV resolution, aspect ratio, sound settings, etc. I also had to re-setup all my series recordings.

The tech was able to look at my logs and saw that the hard drive was OK. Nice that they can do that. I can't say enough about how good the support team was.

On another note, I took the opportunity to tell him that it would be nice if we saw any signs of life from the dev team and pointed out several (well known) shortcomings and quirks. Like others have noted here, they clearly have either been trained very well to keep their cards close (or are just worn down with everyone saying the same thing). Anyhow, nothing new to report on that front... not that I was expecting anyting.

Thanks for the update; glad it worked out. I was also impressed by Moxi support team.

It appears to be coming to the end of the line for the MSO Moxi.

I was just told by a Charter tech in Medford Oregon that I have been given the last Moxi I will ever get. Charter announced a deal with TiVo and the TiVo Premiere is going to be what Charter will be replacing Moxi's with. I also read that they will in fact at some point pulling the Moxi's, good or bad, some time soon. You may want to wait or confirm with Charter that your purchase wil be the right thing to do at this point.

http://www.avsforum.com/avs-vb/showthread.php?p=20178643#post20178643

More Moxi's showing up on ebay.

Has anyone tried the Tivo wireless N adapter with the Moxi? I dont see any reason it wont work and it should be pretty speedy.

I have a Moxi 2 tuner that I want to sell. How much you think I should look for it? If I Ebay it I'll just let it run I guess. But for Craigslist, I'm not sure what to ask for it. Any ideas?

Thanks

Hi kinsale,

I don't know how much it's worth or how much to ask but this looker is following this thread. I'm waiting for my TiVO to die, when it goes I want to get a 2 or 3-Tuner Moxi. For me $200 for yours would be an excellent deal, assuming Moxi would repair it if something was wrong with it. How long have you had it? Any problems with it? Any mods? I'm betting most eBay surfers are turned off by the trend towards "no returns" on most of the Moxi listings—makes me wonder what's wrong with it. Another offers "return within three days"—hardly enough time to hook it up and test for stability.

Kerry

I have a Moxi 2 tuner that I want to sell. How much you think I should look for it? If I Ebay it I'll just let it run I guess. But for Craigslist, I'm not sure what to ask for it. Any ideas?

Thanks

A 2 Tuner Moxi recently sold on Ebay for $406.00, and had 18 bids.
http://cgi.ebay.com/Moxi-MR-1500T3-2-Tuner-500GB-HD-Digital-Recorder-DVR-/320667562818

A 2 Tuner Moxi recently sold on Ebay for $406.00, and had 18 bids.
http://cgi.ebay.com/Moxi-MR-1500T3-2-Tuner-500GB-HD-Digital-Recorder-DVR-/320667562818
Jackasses bid the things up sometimes more than it is new!!! I am also looking for a used Moxi about $275.00 t2 or $325.00 for t3 .

Thanks all, it's good to know their resale value and what to expect for a used one.

Kerry

If you are selling a Moxi better to do it now rather than later.

An announcement could cause the Moxi to lose it's value overnight.

There's no way of predicting which way Arris will go. Even a positive move will lower the value since that would mean increased development and new model releases.

A 2 Tuner Moxi recently sold on Ebay for $406.00, and had 18 bids.
http://cgi.ebay.com/Moxi-MR-1500T3-2-Tuner-500GB-HD-Digital-Recorder-DVR-/320667562818

Wow, nice. I'm getting ready to sell a 3 tuner Moxi with 2 Mates setup, and this just made my day a little brighter.

Wow, nice. I'm getting ready to sell a 3 tuner Moxi with 2 Mates setup, and this just made my day a little brighter.

This 3-Tuner and 2 Mates Just sold today for $770.00.
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=150578815464

The exact same items previously sold for $721.11, but was re-listed, the buyer must have not made good on the purchase.
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=150573984414

FiOS OR TW???

Verizon FiOS is coming to my area (Albany NY) and I will actually have a choice over TWC. Does anyone have any recommendations or preferences between the two?
I called Verizon and they do not use SDV, so I would not need a tuning adapter and my third tuner would finally be operational! I doubt I would need my analog adapter any longer, which simplifies my setup and reduces my trouble shooting issues when they do happen. (not too often, knock on wood)
If someone knows of a good reason not to switch, let me know. I would switch my internet and TV and I must say my TW internet is great, so I hope the FiOS internet is not a drawback.
What about HD channels for FiOS?
I have an Ooma VoIP phone set up. I need to find out if FiOS screws that up.

FiOS OR TW???

Search FiOS on this thread and search TWC.

See which comes up most and not in a good way.

There is no good reason to go with TWC when you have FiOS availability. It's not even worth it if TWC have channels you might want to watch. FiOS can add channels. TWC can not add competent service.

FiOS OR TW???

Verizon FiOS is coming to my area (Albany NY) and I will actually have a choice over TWC. Does anyone have any recommendations or preferences between the two?
I called Verizon and they do not use SDV, so I would not need a tuning adapter and my third tuner would finally be operational! I doubt I would need my analog adapter any longer, which simplifies my setup and reduces my trouble shooting issues when they do happen. (not too often, knock on wood)
If someone knows of a good reason not to switch, let me know. I would switch my internet and TV and I must say my TW internet is great, so I hope the FiOS internet is not a drawback.
What about HD channels for FiOS?
I have an Ooma VoIP phone set up. I need to find out if FiOS screws that up.

I had Brighthouse ( They spun off from TW ) for 4 years and I switched to FiOS and the only thing I regret is not changing sooner. Their internet speeds are way better; I have 35/35 internet but I actually get more like 43/40. Their TV has an overall better PQ and if you like football you get Redzone HD. Last thing is they do not use SDV ( no more tuning adapter garbage ) and they do not lock their cable cards to a device; when I switched from my Moxi setup to a WMC setup I just moved the cable card to my ceton and it worked immediately. FiOS is awesome.

Indeed this may be a little light at the end of the tunnel.

BendBroadband Takes Arris's Gateway For Whole-Home IP Video
IP-Based Solution Retains Digeo's Moxi User Interface (http://www.multichannel.com/article/464093-BendBroadband_Takes_Arris_s_Gateway_For_Whole_Home_IP_Video. php)
By Todd Spangler -- Multichannel News, 2/17/2011 10:56:28 AM

My cable provider's new rate card lists a "Multi-Room HD DVR" with additional "DVR Clients". Sounds similar to a Moxi Gateway to me.

Just got a 2-Tuner Moxi (MR-1500T3).

Is the Moxi light on the unit supposed to turn off when I press the Power button on the remote? Nothing seems to happen so I don't understand the purpose of the button. I tried to program the remote so that the Sony HDTV and the Moxi would turn off and on with the remote's Power button but only the TV turns off/on.

I pressed Reset but same results.

Thanks to everyone here for all the great info.

Kerry

Just got a 2-Tuner Moxi and I can't get it to record. Any idea what I might be doing wrong? I tried throughout the evening on different channels with no success.

I don't have the M-CableCARD or the Tuning Adapter installed yet. Called today and it will be over 2 weeks before they can send someone out. They won't let me install them.

Thanks,

Kerry
Model: MR-1500T3

No the light stays on because the Moxi never powers off.

but, you can turn the Moxi light off in the settings menu

No the light stays on because the Moxi never powers off.

but, you can turn the Moxi light off in the settings menu Thanks dronning.

Kerry

Just got a 2-Tuner Moxi and I can't get it to record. Problem solved. A Help Ticket to Moxi resulted in a Phone call from Mick who said that because I didn't have the M-Card or Tuner installed I'd have to remap the channels. I did and I've been recording up a storm, channels 1-29.

Kerry

I attempted to add Game Show Network's High Stakes Poker to Moxinet and while I can get to the page it says I need to update Flash. How can I do this within the Moxi?

When I received the Moxi I picked up cablecard and Tuning Adapter, installed both, called cablevision to activate and pair and everything worked fine for a few days. The I started to get error messages (not subscribed to the channel, etc) . I called cablevision, they sent a hit to the box, and got all channels to work. It happened again and again so they sent out a tech with a new cablecard and I decided to disconnect the TA

Again everything worked fine without the TA for a few days but again the problems started, channels would disappear, could not access them etc.
Moxi was very helpful, they suggested to remove HDMI and use component cables which I did but still had problems. Checking the Conditional Access screen, it would say cablecard failure even when everything was working !

I sent Moxi copies of the screen shots of the CA and DIAG menus. They suggested that the NDS firmware which read VGuard 3.0.7_F.p.0401 is not the most recent and it should read 3.1.5.
I called cablevision, they are investigating meanwhile sending out a new card tomorrow.

Is there anyone on LI with cablevision NDS card and a 3 tuner having these problems or with the updated NDS firmware?

I'm on LI too mike but I have fios. I sometimes get the same issue as you and I hav no tuning adapter. Rbooting ny momxi usually fixes it right up but it happens about once or twice a month...

Rebooting? Same as pushing the reset button?

Thanks,

Kerry

BTW: Three days with a used 2t and no problems at all (other than me not knowing how to do something). Moxi support has been excellent.

Overall experience satisfying. It was disappointing to discover how noticeably slower Moxi's actions (the time between pushing some buttons and it working) are compared with my TiVO AT&T Series IIs experience of 6 years. But not enough to go back to TiVO (anyone want to buy my TiVO?)

The combination of the Moxi 2t plus my new NetFlix-enabled Sony Bravia EX720 HDTV (which uses 1/3 less electricity) is excellent; so much so that I'm unsubscribing from HBO, Showtime, and TMC. Coupled with no more renting TWC's settop box, it will saving me quite a bit $ monthly.

OTWC is coming out in two weeks to install the M-Card and Tuning Adapter.

I'm on LI too mike but I have fios. I sometimes get the same issue as you and I hav no tuning adapter. Rbooting ny momxi usually fixes it right up but it happens about once or twice a month...



Thanks for the prompt reply. From other past posts, I thought Verizon Fios did not have cablecard proplems in the Moxi. Have you discussed your needing to reboot with Moxi support? What did they tell you because based on your experience, my problem may not be a Cablevision problem but a Moxi problem? I really like the Moxi and hope I can get it to be more reliable, I do not mind an occassional need to reboot but not every few days!

I would like to hear from others with NDS cards what their recent experience is.

Thanks for the prompt reply. From other past posts, I thought Verizon Fios did not have cablecard proplems in the Moxi. Have you discussed your needing to reboot with Moxi support? What did they tell you because based on your experience, my problem may not be a Cablevision problem but a Moxi problem? I really like the Moxi and hope I can get it to be more reliable, I do not mind an occassional need to reboot but not every few days!

I would like to hear from others with NDS cards what their recent experience is.

By rebooting I mean pressing th reset button. I have not spoken to Moxi yet but I may give them a call this weekend. Sometimes I also get a message that I do not receive a channel I should and again, a reboot usually does the trick. Maybe my cablecard is bad...

By rebooting I mean pressing th reset button. Thanks.

I forgot about our 4-hr power outage and last night the Moxi reported no signal. I pressed Reset and it rebooted up fine.

BTW: While trouble shooting the lack of signal I discovered that there is/was a software update. I upgraded and now have v6.1.1.9R4BRP.319355. I didn't notice any changes, but then, only having the Moxi 2t for a few days, I'm not familiar enough to notice.

Kerry

My learning/programmable One-For-All remote has served me well for several years but now with the Moxi it's a bit clunky because I use PIP all the time.

The one window's signal comes directly via OTWC's F type plug (Input = "TV"), the other window (HDMI 1) from the Moxi. The remote has learned several of the Moxi buttons but I find myself juggling three remotes.

Anyone recommend a remote to use with a 2-Tuner Moxi, Sony HDTV EX720 3D, and a Sony Blue-ray DVD 3D Player (BDP-S470)?

Thanks,

Kerry

BTW: Anyone familiar with PIP will appreciate that Sony's newest Bravia Series allows for resizing both windows.

Harmony One

Harmony One

+1

Best remote I have ever used; I was even able to set up different buttons for Grid View (my wife's pref) and the regular Moxi view (my pref).

Yesterday I bought a Logitech 300i at Walmart. They said I could return it if it wouldn't work with my new Sony 46EX720 LED 3D HDTV and Moxi.

I tried to program it via my PC and its USB cable and discovered that Logitech don't have Sony 46EX720. Ergo no way to PIP. It did work OK with the DVD.

I just browsed your recommended Harmony One but at $160.00 it's a bit pricey for something that usually dies within three years.

Thanks,

Kerry

Yesterday I bought a Logitech 300i at Walmart. They said I could return it if it wouldn't work with my new Sony 46EX720 LED 3D HDTV and Moxi.

I tried to program it via my PC and its USB cable and discovered that Logitech don't have Sony 46EX720. Ergo no way to PIP. It did work OK with the DVD.

I just browsed your recommended Harmony One but at $160.00 it's a bit pricey for something that usually dies within three years.

Thanks,

Kerry

300i - pick a Sony TV from the list (KDL46EX700) with the same features it should work fine on your tv since the manufactures usually use the same codes when they come out with new models. Worst case if you read the Logitech 300i manual on how to learn codes missing for your model (PIP maybe) - very easy to do. Also notify Logitech about adding your model TV to their lineup, I'd bet it will be added shortly anyway.

Man you are hard on remotes if they only last 3 years!

300i - pick a Sony TV from the list (KDL46EX700) Thanks dronning. Will try. I believe it will require a macro because the Sony's PIP option is located in a list in the Options menu.

Kerry

I don't know about the Harmony One but I have the Harmony 880 for many years with great performance, easy to use and program.

To end my Moxi story, after 3 cablecards and no advice on the suggested firmware update, I finally gave up and returned it. Both Moxi and Cablevision support staff tried to get it to work but either the Moxi is too sensitive regarding S/N ratio or their box needs the firmware update to be stable.

Re: "but I have the Harmony 880 for many years with great performance, "

Thanks mike231,

Re: Harmony 300i and 46EX720. I'm now trying it using (KDL46EX700) and most, but not all, of the buttons are working.

I'd say about 25% of the time when I press a button on the Moxi remote (with new batts) it either doesn't do anything or it hesitates making me think I didn't press the button, thereby requiring a second press. Quite a difference from the TiVo remote and its speedier actions. I'm trying to gather a list of these actions, that I can consistently replicate, so as to ask Moxi if this is normal or if I am doing something wrong.

Kerry

Thanks dronning. Will try. I believe it will require a macro because the Sony's PIP option is located in a list in the Options menu.

Sometimes there are codes for things that don't exist on the manufacturer's remote.

I have a love/hate relationship with Harmony - they're great but the software is a bit limiting and the reliability leaves something to be desired. I have a One now after going through an 880 and 550. Before that I had a Philips Pronto which was great aside from recurring touchscreen problems.

One for All remotes are great, very cheap, and reliable, and there's a great community of users who have developed PC interfaces and programming software. There's a bit of a learning curve but you can make them do quite a lot, it's what I use in every room other than my main room. See http://www.hifi-remote.com/jp1/

I am considering getting a moxi and a couple mates. I read through the posts here and had a few questions or clarifications

1.) from the posts seems like the Moxi as a DVR for basic functionality is as good or better than TIVO
2.) Verizon offers the M-card how many tuners will one card be able to work in the multi room set up?
3.) Is channel changes on the Moxi and the mate as quick as my fios set top box which aint all that quick?
4.) Moxi still providing software updates for quirks or problems?
5.) What is the risk of Moxi biting the dust or not being supported?
6.) If Moxi bites the dust what are the odds of the service/DVR continuing to work?
7.) For ethernet access what do you recommend the electrical outlet devises or wireless if an ethernet port is not available?
8.) From my searches seems like Fios is not an issue
9.) When do you think the next Moxi system is going to be available?

I appreciate any feedback

1) Yeah, I'd say so - there's nothing on my Tivo I really miss. Moxi doesn't do suggestions but I never used that. Soft padding would be nice.
2) One card for all 3 tuners (I believe the card could actually support 6)
3) Don't have FIOS but channel change is about the same speed as my cable box, maybe on the order of 0.5-1 second. Probably a little slower on the mates.
4) We have not seen a software update in some time. I'm definitely disappointed/worried about that.
5) See above.
6) No idea. Their parent company is pretty well established, so one would hope the guide data would keep working even if they axe the product, but...
7) Personally I don't think wireless is a good idea, it's not reliable enough and possibly not fast enough. I also had mixed results (low transfer speeds) with Powerline ethernet. Now I use MOCA (ethernet over coax) which has been basically perfect.
8) AFAIK that is true but I don't have FIOS
9) no idea

OK I'm confused. I have basic Comcast cable and I am thinking of getting this unit. My question is can I run the coax from the wall to the Moxio and then from the Moxio to the TV? Will it handle both basic cable (like TNT, USA, etc) and Digital OTA over the coax? Do I need a cable card from Comcast? I don't have any subsciptions to anything...

OK I'm confused. I have basic Comcast cable and I am thinking of getting this unit. My question is can I run the coax from the wall to the Moxio and then from the Moxio to the TV? Will it handle both basic cable (like TNT, USA, etc) and Digital OTA over the coax? Do I need a cable card from Comcast? I don't have any subsciptions to anything...

You have to have coax running into your Moxi. The Cable Card allows you to get any channel that you would be able to get if you had a cable box.

If you just have the coax you will be able to get all of the basic channels. (Typically all the channels under 100 ie ABC,CBS,TNT,USA, etc.) Many times there are HD channels that come with the basic channels but you would have to check with your cable provider to find out.

If you ask for a list of channels you can receive without a cable box, those will be the channel that your moxi will pick up.

You have to have coax running into your Moxi. The Cable Card allows you to get any channel that you would be able to get if you had a cable box.

If you just have the coax you will be able to get all of the basic channels. (Typically all the channels under 100 ie ABC,CBS,TNT,USA, etc.) Many times there are HD channels that come with the basic channels but you would have to check with your cable provider to find out.

If you ask for a list of channels you can receive without a cable box, those will be the channel that your moxi will pick up.

I'm pretty sure the Moxi only does digital. The channels you get without a cable box are analog. But if your talking about unencrypted digital, then OK.

I'm pretty sure the Moxi only does digital. The channels you get without a cable box are analog. But if your talking about unencrypted digital, then OK.

Not necessarily true. Your TV may tune an analog channel when 2-99 is selected. But many cable systems have digital only tuners in their STBs, and must simulcast those channels 2-99 in a "stealth" digital stream for reception by those STBs. More than half of the current Scientific Atlanta or Motorola STBs have digital only tuners. For example, Cox uses the SA 8240HDC DVR, which has a digital only receiver (as do many STBs in their employ.) So, they must simulcast their analog 2-99 tier in digital format for these STBs.

I'm pretty sure the Moxi only does digital. The channels you get without a cable box are analog. But if your talking about unencrypted digital, then OK.

Not necessarily true. Your TV may tune an analog channel when 2-99 is selected. But many cable systems have digital only tuners in their STBs, and must simulcast those channels 2-99 in a "stealth" digital stream for reception by those STBs. More than half of the current Scientific Atlanta or Motorola STBs have digital only tuners. For example, Cox uses the SA 8240HDC DVR, which has a digital only receiver (as do many STBs in their employ.) So, they must simulcast their analog 2-99 tier in digital format for these STBs.

In cases where a cable co does not provide a digital simulcast of the analog channels, there is an analog tuner accessory kit available for purchase from Moxi.

Hi mfrey0118, . . . can I run the coax from the wall to the Moxio and then from the Moxio to the TV? ...

While waiting for OTC to come and install the card and tuner I have a splitter at the wall with one lead going to the Moxi and the other to the F plug on the HDTV. From the Moxi I just run HDVI to the TV (in other words, I have two inputs to the TV). This works well for me because I have a Sony with PIP. The disadvantage is that there are only a handful of stations that are listed and recordable via the Moxi's remote. However, if I go to Moxi's website and select Online Scheduling there's a grid view of a long list of channles but, most are not recordable. For example 3 is not where as 1003 is.

Kerry
2T Moxi

There's dozens of channels I never ever view. Can I remove these from the menu that displays on the TV and on the Moxi Online Scheduling's list?

Thanks,

Kerry
2T Moxi

There's dozens of channels I never ever view. Can I remove these from the menu that displays on the TV and on the Moxi Online Scheduling's list?



Settings>Channel List

Uncheck the boxes for the channels you do not want to see.

Thanks LongRufus,

how about the list on the Moxi Online Scheduling?

Kerry

I had some problems with stuck channels too. It seemed to happen on Thursday or Friday after the weekly automatic reboot. I have a two tuner and one mate. I started unplugging the mate when I wasn't using it and things have been fine ever since. Could the mate be mucking things up?

I first started to have a random reboot on Moxi 2-tuner DVR while watching it (I think 2 times recently). Now when watching an HD channel (I mostly watch HD), it will freeze. The buffer indicator (press play) will be empty and I cannot change channel up/down. I can change to a 1-99 channel to view that and then go back to HD channel, but then I miss part of program because buffer was emptied. I will unplug my Moxi Mate and see if this makes a difference...

Thanks LongRufus,

how about the list on the Moxi Online Scheduling?

Kerry

Haven't used online scheduling in awhile, but I don't think it has changed in at least over a year so the answer would be not possible. The big mod request for online scheduling is to add time onto beginning and/or end of program.

Hi all,

First, apologies, I'm sure there are instances of this exact issue buried in here somewhere. You know how it is when your stuff isn't working, though... I did a quick search and figured I'd just post.

In any case, my house lost power briefly the other day and the Moxi was having issues coming back.
Any answers are much appreciated.

Thanks,
Russ

A follow-up for those keeping score: I had another brief power loss (about 8 seconds - I was home) and the Moxi is not coming back at all. I need to send it back to them for a warranty fix.

I'm going to check the other thread, but as long as I've now lost all my recordings, can anyone recommend a 2Tb hard drive to put in the new box when it arrives? I'm looking for something with a high success rate and minimal picture "glitchiness." I say this, because my current external drive is not an "AV" drive, and I suspect when things recorded to it that I would get occasional weirdness. Again, just a hunch that the external drive was the cause.

Thanks!

Thanks danno321s,

While waiting I asked Moxi and they also said, "No."
I'm surprised that this hasn't been a priority.

I'll have a better idea of how much of a pain it is to scroll down through channels I never watch after TWC installs my Card and Tuner. Presently there are only about 5 channels I can record via the Online Scheduling.

The list is confusing. There are about 4 different channels just for my channel 3, (3, 83, 1003, and one other). The same for all my other 2-12 channels.

Kerry

Thanks danno321s,

While waiting I asked Moxi and they also said, "No."
I'm surprised that this hasn't been a priority.

I'll have a better idea of how much of a pain it is to scroll down through channels I never watch after TWC installs my Card and Tuner. Presently there are only about 5 channels I can record via the Online Scheduling.

The list is confusing. There are about 4 different channels just for my channel 3, (3, 83, 1003, and one other). The same for all my other 2-12 channels.

Kerry

Use your web browser's FIND function to quickly find a channel in the scrollable list.

The problem, is that there are several channels for each of the following 3, 4, 5, 6, 7, 8, 9, 10, 11, 12. Some will record others not. If I search for Fox then 03 , 83, and 1003 appear, for now only 1003 records but not 1008.

I'm going to hold off solving this until the card and adapter (scheduled 4/27) are installed .

Thanks,

Kerry

The problem, is that there are several channels for each of the following 3, 4, 5, 6, 7, 8, 9, 10, 11, 12. Some will record others not. If I search for Fox then 03 , 83, and 1003 appear, for now only 1003 records but not 1008.

I'm going to hold off solving this until the card and adapter (scheduled 4/27) are installed .

Thanks,

Kerry

If you have TWC you need Cable Card and SDV Adapter box (hooks to Moxi via USB). Without the SDV (Switched Digital Video) box you will not be able to view a SDV channel.

If you have TWC you need Cable Card and SDV Adapter box (hooks to Moxi via USB). Without the SDV (Switched Digital Video) box you will not be able to view a SDV channel. Thanks danno321s

Kerry

TWC installed my M-Card and a Cisco STA1520 TA today. Immediately my channels were populated and all looked well. When the tech left I then noticed that the TA's grn LED was flashing 8 times and then off for 1-2 seconds and then repeat. First I tried pushing the power button on the TA but same results. Then I followed Hawk521's steps* (including a different USB cable) but Moxi still says "No Tuning Adapter detected."

If I didn't know the LED was supposed to be on steady I wouldn't know there was something wrong. All the channels seem to be there and I've recorded several test shows (including two at a time from both the TV and On-line Scheduling) and all appears to be working correctly.

Any ideas?

Thanks

Kerry
Moxi 2T
Cisco STA1520 Tuning Adapter

*
1. Disconnected USB. Disconnected power from Moxi and TA.
2. Wait 2 minutes.
3. Reconnect power to Moxi and TA. USB remains disconnected.
4. Moxi finishes its bootup. TA eventually shows steady LED lamp.
5. At this point I attach the USB cable. TA immediatey starts blinking 5 times, on for three seconds, and repeat. It never stops this cycle.
6. The Moxi diagnostic says "No Tuning Adapter detected."

TWC installed my M-Card and a Cisco STA1520 TA today. Immediately my channels were populated and all looked well. When the tech left I then noticed that the TA's grn LED was flashing 8 times and then off for 1-2 seconds and then repeat. First I tried pushing the power button on the TA but same results. Then I followed Hawk521's steps* (including a different USB cable) but Moxi still says "No Tuning Adapter detected."

If I didn't know the LED was supposed to be on steady I wouldn't know there was something wrong. All the channels seem to be there and I've recorded several test shows (including two at a time from both the TV and On-line Scheduling) and all appears to be working correctly.

Any ideas?

Thanks

Kerry
Moxi 2T
Cisco STA1520 Tuning Adapter

*

Have TWC hit the CC with a REFRESH command and auth. Moxi SUpport can tell you the exact commands needed to be sent by TWC to CC for Moxi to determine it is AUTHORIZED. Screw up by TWC. Par for the course. Same thing happened to me on my install date over a year ago.

FWIW, my TA problems eventually faded into a distant memory. For the most part it has worked well for several months now.

I do however often have trouble with a few specific SDV channels (MSNBC HD in particular) which works fine at night, but between morning and 8pm it continues to say that "You do not subscribe to this channel....etc.) I have a theory that when few folks on my cable segment are tuning to such a channel the local head-end is not responding to my TA's request for some reason. But at night when probably some others on this segment have already tuned to this channel then mine begins to work. Hey - its only a theory! But it does fit the experience I've been having.

Does anyone have updated information on the upgrading of Cisco's STA1520 so it can access more than two SDV channels at a time? The FCC mandated that this be available by August, 2011. But I have seen little discussion of it since the Feb 14th decision was handed down.

I want this to enable that third tuner in my Moxi. It's high time the furlowed tuner starts carrying its load. :)

Hi danno321s et al,

I'm not sure what happened but prior to posting here two days ago I had sent TWC a Support Ticket. No reply all day yesterday. Then, last night, I checked Diagnostics and voila! 4 pages of TA data.

TWC might have "hit" the TA without telling me. As it were, Moxi showed that the TA was detected, however, the green LED was still flashing. Sooo, I pressed the TA's On/Off button and nothing appeared to happen, the light kept flashing. Then I unplugged the TA's power supply and the USB cable, waited a few minutes and then replugged and still the flashing AND, the Moxi said the TA was not detected. I turned off the TV for a few hours. Later the green light was on steady and Diagnostics showed the TA was detected. All appears to be well.

BTW: I turned in my Scientific Atlanta box, unsubscribed to HBO, Showtime, and TMC (instead I'm test driving Netflix for 30 days—it's clunky, extremely slow, and doesn't rewind for a few frames very well, but still 100% better than the meager offerings of HBO, etc.) and, my bill is about $30 less and, no more monthly $12.95 to TiVO (just $7.99/mo to Netflix). Best of all, no intrusive advertisements in the Moxi menu.

Thanks for your support,

Kerry

PS. Think anyone might be interested in an 8-yr-old AT&T Series II TiVO with an added internal hard drive? Still works perfectly.

Does anyone have updated information on the upgrading of Cisco's STA1520 so it can access more than two SDV channels at a time? The FCC mandated that this be available by August, 2011. But I have seen little discussion of it since the Feb 14th decision was handed down.

I want this to enable that third tuner in my Moxi. It's high time the furlowed tuner starts carrying its load. :)

The FCC decision was actually October 14, 2010.
http://hraunfoss.fcc.gov/edocs_public/attachmatch/FCC-10-181A1.pdf

Cox sent out an email, regarding Cisco TA's that mainly affected the Ceton Infinitv 4 even though they mentioned the Moxi as able to use 2 TAs. (which last I read cannot use 2 TAs)

"On May 2, Cox will adopt an interim policy of providing two Tuning Adapters for CableCARD customers with three or four tuners (notably Ceton and the Moxi 3 tuner device). This policy will be in place until Aug. 1, 2011, when we will have updated the firmware of Cisco TAs to accommodate up to six tuners in a single device. The impacted customers will be notified that they will need this second tuning adapter and will be offered a free install of the additional tuning adaptor. "

I had previously doubted the fact that the Cisco TA had enough RAM to accommodate more than 2-Tuners, and that it would not be as simple as a firmware update. I still am a bit skeptical that it would take an FCC action to implement a simple firmware update, we'll see.

Just rechecked Diagnostics > TA and it's back to "No TA detected."

I've gone through the drill again but still "No TA detected." Is there a period of time it takes to display TA's four pages even though it appears that it's working. In other words, when I unplugged the power supply and USB a channel stopped displaying. It came back when I replugged the power and USB. Does this mean it's working but that the software is not?

Thanks,

Kerry

Just rechecked Diagnostics > TA and it's back to "No TA detected."

I've gone through the drill again but still "No TA detected." Is there a period of time it takes to display TA's four pages even though it appears that it's working. In other words, when I unplugged the power supply and USB a channel stopped displaying. It came back when I replugged the power and USB. Does this mean it's working but that the software is not?

Thanks,

Kerry

from my experience: if you unplug the tuning adapter...go ahead and restart moxi, wait until non-sdv channel displays, then replug tuning adapter.