http://www.multichannel.com/article/477203-NCTA_to_FCC_Let_All_Digital_MSOs_Encrypt_Basic_Tier.php

NCTA to FCC: Let All-Digital MSOs Encrypt Basic Tier

Cable Group Files Comments With Agency

John Eggerton -- Multichannel News, 11/28/2011 5:29:38 PM
The National Cable & Telecommunications Association has urged the Federal Communications Commission to allow cable operators that have gone all digital to encrypt their basic tier.

So once they encrypt those of us with cable cards should get them free for a few yrs?

i thought that the combo of cable card and tuner is how we are able to view encrypted/sdv channels now?! i know if i unplug the tuner...i cant get some of the higher channels.

pardon me as a GUI-challenged person for not knowing how to bring up a full posting from search-results; I see that a truncated answer was posted to this question 3 years ago.

My moxi is far out of warranty and remote is failing badly, the hardware is clearly bad, the buttons are sticking and something internally fried too, it can't hold tv setting and is rendering moxi unusable, even considering front-panel controls. (i didn't notice the front panel for 2 years after i got it, the buttons are tiny/invisible).

My usual source for replacement remotes has never heard of MOXI.
Mayday !

What's the best universal remote for controlling a moxi ? Are replacements available from ARRIS?

Get a Harmony.

Lots of Moxi remotes on eBay, look for a black one.

tnx... it is probably time for a logitech harmony...
also i'm not always sure whether it's the remote malfunctioning or the moxi itself. sometimes it gives a delayed multi-fast-beep indication that it has in fact seen and buffered all the remote signals. other times not. i wonder if it's paging/swapping as if it wants to be a moxi 3 instead of a moxi 2.

i'd call up arris for a free remote. just tell 'em your current one is dead or something.. that way you dont get taken through dumb troubleshooting steps.

The 6 tuner is available already from SiliconDust.

It requires 2 cable cards and is a network device only. You get more tuners and it's cheaper with 2 Ceton's.

tnx... it is probably time for a logitech harmony...
also i'm not always sure whether it's the remote malfunctioning or the moxi itself. sometimes it gives a delayed multi-fast-beep indication that it has in fact seen and buffered all the remote signals. other times not. i wonder if it's paging/swapping as if it wants to be a moxi 3 instead of a moxi 2.
I'm not sure what your setup looks like but I have a Moxi, Roku, and DVD connected to my TV and my harmony 650 works perfect with it. Replaced 4 remotes. They are easy to find online for about $50.

If one views this Verizon FIOS promo (http://www.youtube.com/watch?v=QogfVxtsOP8&feature=player_embedded), things smell distinctly Moxi. Could it be that Arris contracted to Verizon for the Moxi/Mate system? Certainly the spirit of where FIOS is going is more like Moxi than any other DVR/STB system that I have encountered, limited as that might be.

More interesting, is that the guys at FIOS appear to have embraced the FCC's expressed notion to have an IP based system to distribute paid video. This is a no-brainer IMHO and I wonder if Verizon is jumping off the CC corporate facade and embracing modern technology.

...things smell distinctly Moxi ...

The writeup I saw earlier today said it was a Cisco product.

i think another hdd died. do you think i can replace it w/ the same model seagate and not be detected after ffp method? or if i send it in how much would it be total?

i think another hdd died. do you think i can replace it w/ the same model seagate and not be detected after fps method? or if i send it in how much would it be total?

I wonder how long Moxi will maintain the server access to reinstall the software with the FFP?

I wonder how long Moxi will maintain the server access to reinstall the software with the FFP?

Good point. It may make sense to use dd to clone a couple of 500gb drives.. or take an image of it.

i think another hdd died. do you think i can replace it w/ the same model seagate and not be detected after fps method? or if i send it in how much would it be total?

It cost about ~$125 to get the unit fixed via Moxi

i have info from moxi stating that by doing the ffp w/o being told voids the warranty. im also nervous that midas89 said the logs send up date of hdd install but then acaoacao said moxi only keeps a week or so of logs?! i could do it myself with same exact hard drive w/o the hassle for < $100....argghhhhhh. packetlosss stated he cloned the drive w/ ghost 4 linux but im not sure if it was a fresh install of the s/w?!

note: if you have a 2 or 3 tuner moxi dvr for sale at reasonable price w/o warranty void...pm me.

i have info from moxi stating that by doing the ffp w/o being told voids the warranty. im also nervous that midas89 said the logs send up date of hdd install but then acaoacao said moxi only keeps a week or so of logs?! i could do it myself with same exact hard drive w/o the hassle for < $100....argghhhhhh. packetlosss stated he cloned the drive w/ ghost 4 linux but im not sure if it was a fresh install of the s/w?!

note: if you have a 2 or 3 tuner moxi dvr for sale at reasonable price w/o warranty void...pm me.

soldier1, Did you buy the Moxi using a credit card? Amex or Visa Signature? If so, this may fall under extended warranty. Check your card and your purchase date.

I had my repair done under Amex extended warranty.

yes, i had a amazon card at that time. the 1yr warranty went out the window already. im still trying to decide which way to go. im leaning towards playing it safe and sending it in to them.

i have info from moxi stating that by doing the ffp w/o being told voids the warranty. im also nervous that midas89 said the logs send up date of hdd install but then acaoacao said moxi only keeps a week or so of logs?! i could do it myself with same exact hard drive w/o the hassle for < $100....argghhhhhh. packetlosss stated he cloned the drive w/ ghost 4 linux but im not sure if it was a fresh install of the s/w?!

I hate to contradict those who likely know more than I, but I'm pretty sure the logs go back longer than just a week or so. I had that nasty issue with the Moxi in the bedroom 12/7, and when I called tech support, they were looking at log entries going back at least three weeks & I think even back to mid-October, although I wouldn't swear my mid-October recollection is correct.

I think the logs might also include not only internal & external HDD make & model but also s/n -- does anyone know for sure? If the logs do include the drive's s/n, then I'm not sure using the same make & model of the stock internal drive will be enough to preserve tech support access.

OTOH, wdln (http://www.avsforum.com/avs-vb/showthread.php?p=21160834#post21160834) posted recently in the Official Moxi Hard Drive Replacement thread that service cost is $149 for units over 365 days old.

I honestly don't know what I'd do were I in your shoes, but I think I'd likely replace the drive myself with a larger drive others have successfully used as internal drives. I think I'd be hard pressed to justify spending $150 to have a too small HDD "officially" replaced with another too small HDD.

JMO,
Saundra

As an aside, I understand I may be playing with fire, but the "bad" external HDD &/or enclosure tech support attibuted to causing the internal HDD in our second Moxi to lose all its recordings is continuing to work fine hooked back up to that Moxi. Yeah, OK, so it's only been a little over 2 weeks, but still. I wish I had a better understanding of this stuff, but my gut tells me the problem never was with the external storage since at least some of the shows recorded there survived The Trouble while none of the shows recorded on the internal drive survived. But, what do I know? LOL -- well, I know I'm taking the risk of losing recorded content again, but I'm hoping things will continue to work until a good non-Tivo alternative is available for people like me who lack the stones to tackle trying to build a WMC 7 PC. I had reason to go into our local computer shop a couple of days ago, and they definitely aren't up for the task, which I suspected but it's still a pity.

no worries. we just want to get to the truth here and appreciate the info. it more than likely does include part of the s/n in the info it sends to them. im staring at the first failed internal hdd i had w/ this company (and in my life) right now. anyway, i hope all stays well for ya. thats weird (but not surprising with the poor choice of internal hdd) how all the recorded shows on internal hdd disappeared...did you have to re-setup channel list, etc.?

If you are comfortable hooking up a HD, I would not send it back to them to replace the drive. The 500GB drives they used (Pipeline HD) are pretty crappy drives and very prone to failure. It's really too small for recording HD shows anyway. Save yourself a lot of agravation and just replace it with a 2TB drive. Personally I would recommend a 7200 rpm drive. They are not much louder nor run much hotter than 5900 or 5400 rpm drives.

I currently have a Seagate 1.5TB Baracuda LP in mine (It's 5900 RPM drive). I think it's louder than the 7200RPM drive in my HTPC.

Replace your drive with one that is verified to work for your tuner model; see separate thread for that. Why replace yourself? Get a better hard drive, more space, and a faster Moxi GUI.

I still hope Arris releases the new Moxi-based device to retail maybe via a 3rd party company that wants to handle support and such.

g4l has failed me on both a good drive and bad drive. im considering all options. im going to try to repair the bad drive w/ s/w.

g4l has failed me on both a good drive and bad drive. im considering all options. im going to try to repair the bad drive w/ s/w.

Since your original drive is bad, you won't be able to use G4L to cone it. I think you can either send it in or use the 4FP.

I have a Moxi HD DVR (1500T3) and a Moxi Mate (MP-1000) that I would like to sale. Used very little during the past year. Just hooked up to the TV, did a channel scan and everything works... didn't test cable card. Played back some older recordings as well. Make me an offer.... I need to get a new NAS for home!

Since your original drive is bad, you won't be able to use G4L to cone it. I think you can either send it in or use the 4FP.

sorry to keep posting my situation. the thing is that g4l also didnt work for a working dvr hdd. it goes to a grey screen @ 59% and never recovers. argghh. looking for other s/w but w/o luck for doing the job.

sorry to keep posting my situation. the thing is that g4l also didnt work for a working dvr hdd. it goes to a grey screen @ 59% and never recovers. argghh. looking for other s/w but w/o luck for doing the job.

solder... g4l did work for me

Here my instructions from before.

http://www.avsforum.com/avs-vb/showthread.php?p=18386464&highlight=g4l#post18386464

Do you have another computer to use?

i followed those exact instructions. maybe i should disconnect any cables from the desktop pc. i could try this on the laptop but it would be much more difficult. i have x64 bit cpu and i dont know if thats causing an issue. i have 2 sata drives connected internal in desktop and am doing the 500gb drive to a 1tb drive.

i followed those exact instructions. maybe i should disconnect any cables from the desktop pc. i could try this on the laptop but it would be much more difficult. i have x64 bit cpu and i dont know if thats causing an issue. i have 2 sata drives connected internal in desktop and am doing the 500gb drive to a 1tb drive.

There could be some bad sectors on the destination drive. Also keep in mind that g4l of a 500gb drive onto a 1TB drive will only give you 500gb of space.

Don't fear the 4fp.

Well, it finally happened to me. Both drives in my two 3-tuner MOXI's failed. One would not even four finger press resurrect! I put a Hitachi Deskstar 3.5 Inch 3 TB CoolSpin SATA 6Gb/s drive into each of them given the success of a previous poster and successfully 4FP'ed them. They are working better than the original! No glitches or lag so far. Quieter than the original and I am not connecting external drives to improve storage.

I don't know what will happen if the server that allows the 4FP reload of the software is discontinued. Guess I'll have several expensive paperweights. However, for now I am still loving my whole house distributed video system and hopeful these drives will prove more robust than the standard OEMs.

I would never send a Moxi back for a drive change. Cheaper and easier to do yourself! Thank goodness someone found the 4 finger key press!!!:D

Well, it finally happened to me. Both drives in my two 3-tuner MOXI's failed. One would not even four finger press resurrect! I put a Hitachi Deskstar 3.5 Inch 3 TB CoolSpin SATA 6Gb/s drive into each of them given the success of a previous poster and successfully 4FP'ed them. They are working better than the original! No glitches or lag so far. Quieter than the original and I am not connecting external drives to improve storage.

I don't know what will happen if the server that allows the 4FP reload of the software is discontinued. Guess I'll have several expensive paperweights. However, for now I am still loving my whole house distributed video system and hopeful these drives will prove more robust than the standard OEMs.

I would never send a Moxi back for a drive change. Cheaper and easier to do yourself! Thank goodness someone found the 4 finger key press!!!:D

Awesome .. do you mind updating the Moxi HD Replacement thread
http://www.avsforum.com/avs-vb/showthread.php?t=1303511

good news. g4l came through. i read a post in the middle of this topic stating g4l froze on him yet it still made a good backup. i then just set the option to shut down pc after cloning and although the monitor went grey @ 57%, the activity light still was telling me it was working and an hour later...the pc shut down. i now have a working backup minus recordings!! im going to play around w/ this some more.

Moxi "corp." has read to me the makes and models and dates of the hard drives I have installed, from the logs...and the dates were months apart which means Moxi "corp." keeps logs older than one week.

I had tested various hard drives, including an SSD and a 10,000 RPM server drive and the WD Green Drive (they eventually led to stuttering and reboots).

The Moxi boxes report the make and model numbers of the hard drive in the logs.

From everything reported in this forum, plus my long-term experience possessing 5 separate Moxi boxes, the odds are very high that if one needs warranty repair it will be due to a faulty hard drive. Realizing this, some of us have chosen to void the warranty and do our own hard drive replacement (since it is so easy to do).

And yes, all of us Moxi owners are truly hoping Moxi company never ever eliminates the four-finger-press feature.

tru. i dont think it'll go away because the last time my hdd died i called them and they sent me the ffp to try. i tried it both w/ their crappy hdd and then w/ my own...lol

Some food for thought here.....

If we are not sure how long the 4 finger press will be around, it would be wise to have a couple of backup Moxi drives lying around....

Just get a couple of drives with the sizes you want.. do the 4 finger press and keep it lying around.

if one were to have a main hdd and a backup hdd. could one do a recovery process on the backup drive and then put the original hdd and have it working as normal?

Yes. That is correct. I have two 500gb on standby.

@acaoacao: cool

Some food for thought here.....

If we are not sure how long the 4 finger press will be around, it would be wise to have a couple of backup Moxi drives lying around....

Just get a couple of drives with the sizes you want.. do the 4 finger press and keep it lying around.

So I guess this would permit one (or two) more drive lifespans of MOXI function.....

So I guess this would permit one (or two) more drive lifespans of MOXI function.....

How will one know, if the 4-finger function is ended, that swapping a hot drive in after not being used for say one year will work?

we know because it works now. all the hot swappable drive will have to do is d/l guide updates.

Hello Guys,

I have a question! Is Moxi out of business? I tried to buy a Moxi for the past 4 months and even try the website but no luck! Are they out of business?

Help Please.

Hector

Hello Guys,

I have a question! Is Moxi out of business? I tried to buy a Moxi for the past 4 months and even try the website but no luck! Are they out of business?

Help Please.

Hector

If you really, really want a Moxi and Mate place your bid, I personally would not, It does appear the Retail Moxi is dead, and has been on life support for over a year.

Moxi 3 Tuner High Definition DVR - 2 Room Bundle (NEW)
http://www.ebay.com/itm/Moxi-3-Tuner-High-Definition-DVR-2-Room-Bundle-NEW-/300644295676

Arris (the owner of Moxi) is not out of business, but they are out of Moxis and won't be selling any more. They are in the cable industry business, not retail.

I would be very hesitant to buy a used Moxi at this point, who knows how long they'll keep the guide data around.

well i received my mtr700 back in feb of this year and it has 1.37. i dont think you have a thing to worry about. :)

Just got 2 new TA's with 1.27 and I can't seem to get Charter Customer techsupport to understand they need to update the firmware.

If you really, really want a Moxi and Mate place your bid, I personally would not, It does appear the Retail Moxi is dead, and has been on life support for over a year.

Moxi 3 Tuner High Definition DVR - 2 Room Bundle (NEW)
http://www.ebay.com/itm/Moxi-3-Tuner-High-Definition-DVR-2-Room-Bundle-NEW-/300644295676

My god that went for way more than it used to cost brand new. It's not like these are some kind of antiques that will appreciate with time.

My god that went for way more than it used to cost brand new. It's not like these are some kind of antiques that will appreciate with time.

Maybe people still believe they are the best system around! ;)

Maybe people still believe they are the best system around! ;)

supply and demand

no supply... and a surprising demand.


I still like my Moxi.... just schedule and it records... but when it dies... HTPC win 7 media center time

BTW.. hopefully you guys caught the news... the next XBOX may have DVR functions. It would be nice if it happens... I know many were hoping for Googe or Apple out with a DVR. .. but I would be happy with a microsoft DVR.. a nice extension of Windows 7 media center


http://www.itworld.com/personal-tech/237979/xbox-dvr-feature-might-let-you-record-your-greatest-gaming-moments-and-tv-too

Just got 2 new TA's with 1.27 and I can't seem to get Charter Customer techsupport to understand they need to update the firmware.

try charter direct forums. its free to sign up and they were very helpful to me when i needed f/w update for internet modem. https://secure.dslreports.com/forum/charterdirect.

BTW.. hopefully you guys caught the news... the next XBOX may have DVR functions. It would be nice if it happens... I know many were hoping for Googe or Apple out with a DVR. .. but I would be happy with a microsoft DVR.. a nice extension of Windows 7 media center


http://www.itworld.com/personal-tech/237979/xbox-dvr-feature-might-let-you-record-your-greatest-gaming-moments-and-tv-too

Yeah, but its that damn streaming functionality that makes that the Moxi so sweet.

Yeah, but its that damn streaming functionality that makes that the Moxi so sweet.

I think Windows 7 Media Center can allow you to do streaming using XBOX 360..


plus.. I think Tivo is going to announce a streaming solution as well... you just have to pony up for three Tivo Lifetime Premere subscriptions.

http://www.engadget.com/2012/01/05/tivo-premiere-update-brings-hd-guide-multi-room-streaming-more/

I think Windows 7 Media Center can allow you to do streaming using XBOX 360..


plus.. I think Tivo is going to announce a streaming solution as well... you just have to pony up for three Tivo Lifetime Premere subscriptions.

http://www.engadget.com/2012/01/05/tivo-premiere-update-brings-hd-guide-multi-room-streaming-more/

In addition, Dish has just announced its "Hopper/Joey (http://www.engadget.com/2012/01/09/dish-network-announces-hopper-dvr-system-joey-set-top-box-laun/)" STB system. Clearly, their Moxi/Mate take on the video streaming paradigm. It seems that there's still a great deal of interest vis-a-vie consumer products that are put into the marketplace albeit at a trickle which convinces me that Moxi's approach to time shifting/distribution of broadcast video media is still a viable business model.

(from Dish's press release)
The main Hopper unit features:
Three satellite TV tuners
A two-terabyte hard drive for up to 2,000 hours of video entertainment
Up to 250 hours of HD or up to 1,000 hours of SD user recordings
Bluetooth for linking to devices such as wireless headphones
Picture-in-picture for watching any two channels simultaneously

Moxi's master/slave solution is still great - it's really the main reason I bought it.

Tivo is also releasing a Mate-type box (Preview) although it's unclear whether it will ever make it to retail, much less what the pricing will be.

Moxi's master/slave solution is still great - it's really the main reason I bought it.

Me too. The 3 room bundle was 1000. It has a 30 month payback period when compared to the FIOS solution plus I got more space (at the time of purchase). I hope that the guide service is available and the setup will last a longtime assuming I can replace the hard drive.

Check this out:

http://www.engadget.com/2012/01/10/ceton-announces-multi-room-dvr-and-echo-extender-hands-on/

It uses Win7 embedded, 6 tuners, and extenders. No word on price, but hopefully cheaper than the comparable Moxi bundles were. I just bought a 2TB hard drive to install in my 3-tuner Moxi; maybe I will wait to see when this Ceton product might ship.

Mark

I was just going to post the same link. That does look impressive.

Wow. If Centon can pull it off that would be great. It might be every thing I want in a dvr!

Man... I re-read the article again and I am drooling over it. if centon price this at 499 and extenders at 99 it will take over the dvr market

Man... I re-read the article again and I am drooling over it. if centon price this at 499 and extenders at 99 it will take over the dvr market
Yup, certainly looks like the cat's pajamas. I wonder what the lead time is. Perhaps, someone should start a thread on this device.

Man... I re-read the article again and I am drooling over it. if centon price this at 499 and extenders at 99 it will take over the dvr market

+1 The good news is they have gone through Cablelabs certification as wells as MS's Cablelabs approved DRM, so the most difficult part should go smoothly. Hopefully they can self-certify.

Man, if this has all the features of Winows Media Center and lets me stream all my files and install codecs, I'd pay up to 750 for the main box and 200 for extenders!

Put me down for 2 main boxes and 2 extenders! Any reports on how much disk space ships with the product (even though I know it has eSata)?

Didn't they say 2TB?

With Moxi all but dead, I was thinking of doing my own HTPC.. but now with the Ceton announcement..... I will just wait for them...

I work with computers at work all day long.. I do not want to tinker with a HTPC when I get home. I just want something that works...that is why I chose Moxi .... if Ceton come through.... I would be thrilled...

With Moxi all but dead, I was thinking of doing my own HTPC.. but now with the Ceton announcement..... I will just wait for them...

I work with computers at work all day long.. I do not want to tinker with a HTPC when I get home. I just want something that works...that is why I chose Moxi .... if Ceton come through.... I would be thrilled...

I echo your thoughts. I was ecstatic to find the Moxi -- but overall have been very disappointed and how fickle it turned out to be (requires reboots, hard drive failure, horrible remote sensitivity, etc).

Maybe this Ceton will finally be the home run I had hoped for with Moxi. Something that just works with minimal effort.

Man, if this has all the features of Winows Media Center and lets me stream all my files and install codecs, I'd pay up to 750 for the main box and 200 for extenders!

Put me down for 2 main boxes and 2 extenders! Any reports on how much disk space ships with the product (even though I know it has eSata)?

I'll pay $100 per tuner. No extenders needed now, thanks.

I'll pay $100 per tuner. No extenders needed now, thanks.

so $600

I must admit that I am really excited by the Ceton Q product. It really appears fully-baked already, and they were even showing off the UI in the video:

http://www.engadget.com/2012/01/10/ceton-announces-multi-room-dvr-and-echo-extender-hands-on/

Remember the Gateway Media Console on the floor at CES last year?

http://www.engadget.com/2011/01/06/gateway-media-console-with-cablecard-and-windows-embedded-standa/

Both of these boxes were designed Win 7 embedded, and I also like this idea. It looks like a Media Center PC, but without all the hassles of managing an HTPC. Basically, an STB with a great user interface. Wait a minute, that sounds surprisingly like a Moxi.

Seriously, I sincerely hope the Q will be shipping in the next Quarter. The arrival of these Win 7 embedded STB's could be the reason why Moxi decided to stop selling in the retail channel.

I predict a glut of Moxi's on ebay (posted by members of this thread) whenever the Ceton Q ships. My Moxi is paid off this month, given what I would have been paying Concash monthly for three DVR's for the past two years.

Mark

Maybe this Ceton will finally be the home run I had hoped for with Moxi. Something that just works with minimal effort.

The basic software is hard to fail with. My WMC setup running on a Mac Mini just does what it's supposed to on a daily basis.

However ...

My device is not hooked up to TWC digital cable. When you start adding TWC (or any other cableco) hardware to the mix then problems can start to surface that you can't predict.

The Q looks like a great product that I've been waiting for a long time (I could do without the Blu-ray payer though), but experience has taught me that TWC are more than capable of ruining any good idea that comes along.

I do find it ironic that Moxi basically started the idea of streaming video over IP around the house and while everyone around them is announcing new products Arris is pulling back.

I do find it ironic that Moxi basically started the idea of streaming video over IP around the house and while everyone around them is announcing new products Arris is pulling back.

Apparently, Arris is pulling back from the retail channel only.

Mark

Apparently, Arris is pulling back from the retail channel only.

I know, but what they are currently using at the provider level is basically the same platform Moxi has been using for two years now. They haven't developed it beyond increasing tuner support and including some MSO-specific features and it's only gaining traction with a limited number of MSO's as it is.

RE: Ceton Q

No digital audio out?

I know, but what they are currently using at the provider level is basically the same platform Moxi has been using for two years now. They haven't developed it beyond increasing tuner support and including some MSO-specific features and it's only gaining traction with a limited number of MSO's as it is.
Good point Vision. Arris' contempt for its Moxi customer base is matched by their inability to improve upon the product. It's as if they're attitude is, "Hey, we just bought this thing (Moxi). Let's try to pawn it off on as many willing, (Read: gullible), MSOs with as little effort as possible. And people wonder why the state of American business is as dismal as it is?

The basic software is hard to fail with. My WMC setup running on a Mac Mini just does what it's supposed to on a daily basis.

However ...

My device is not hooked up to TWC digital cable. When you start adding TWC (or any other cableco) hardware to the mix then problems can start to surface that you can't predict.

The Q looks like a great product that I've been waiting for a long time (I could do without the Blu-ray payer though), but experience has taught me that TWC are more than capable of ruining any good idea that comes along.

I do find it ironic that Moxi basically started the idea of streaming video over IP around the house and while everyone around them is announcing new products Arris is pulling back.

I, too, could do without the Blu-Ray.

And, I know this is off-topic for this thread, but can you share more about your TWC digital cable comment with respect to your WMC HTPC? I've been taking baby steps towards learning about the feasibility of building one to work around some of my discontent with the Moxi, so I'm particularly interested.

I join others in being very excited about Ceton's Q & Echo! Someone mentioned starting a thread -- if that was done, can the link be posted here for the curious amongst us?

http://www.avsforum.com/avs-vb/showthread.php?t=1386489

And, I know this is off-topic for this thread, but can you share more about your TWC digital cable comment with respect to your WMC HTPC?

As you know from the Moxi, TWC + CableCARD + Tuning Adapter = problems.

So my WMC is strictly free Clear QAM only. Of course TWC not content with screwing over anyone using CC boxes they mess you up with Clear QAM too by switching channel assignments around and moving them out of the receivable range. For the channels that come through properly however, WMC does the job without fuss. It doesn't crash, the menus are snappy and when it does restart on Patch Tuesday it just boots back into the menu without any issue.

And if you want an easy option to build a HTPC just buy a small compact unit like a Zino and HD Homerun. I used a Mac Mini because it was tiny and quiet. Just install Windows 7 and that's all you need to do.

http://www.avsforum.com/avs-vb/showthread.php?t=1386489

Thank you!!!

As you know from the Moxi, TWC + CableCARD + Tuning Adapter = problems.

So my WMC is strictly free Clear QAM only. Of course TWC not content with screwing over anyone using CC boxes they mess you up with Clear QAM too by switching channel assignments around and moving them out of the receivable range. For the channels that come through properly however, WMC does the job without fuss. It doesn't crash, the menus are snappy and when it does restart on Patch Tuesday it just boots back into the menu without any issue.

And if you want an easy option to build a HTPC just buy a small compact unit like a Zino and HD Homerun. I used a Mac Mini because it was tiny and quiet. Just install Windows 7 and that's all you need to do.

Ahh . . . I don't have that particular problem because we don't have TAs in this area & they still weren't on the horizon last time I checked 6 months or so ago, but who knows when that will change?

Thanks!

I still getting updates on my two tuner MOXI

I thought they were not doing updates any more?

What did they add/update?

Are you sure it wasn't just a guide update? I've got two 3-tuner Moxis & manually checked for software updates after reading your post, and I got nothing -- my last software update was 8/12/2010.

moxi reboots every now and again (in early morning hours) to do guide updates/entitlements. i wish arris would remember us when they start developing software for the 6 tuner moxi. i feel we should get the same updates as that equipment.

also, i ended up doing the ffp method as moxi equipment has always seem to have hardware fail. i was talking to someone the other day and the original cable company moxi's(grey in color) had the motherboards go out on them, the black cable company moxi's had modems go out(although this one is what triggered my step to retail moxi and i didnt have issues, and the retail moxis have hdd failures quite a bit. i can deal w/ something easy like a hdd fail and pray thats all that will happen at this point. do they repair more than they sell? im just saying. i hope moxi lives on for the next decades because i love 'em.

Anyone in the Seattle area w/ a Moxi having problems with hd channels? Last nite I had to call comcast & have them send a signal to fix it. Can a cable card go bad?

Can a cable card go bad?

Oh yes indeed. It's a piece of electronics hardware just like anything else.

i wish arris would remember us when they start developing software for the 6 tuner moxi. i feel we should get the same updates as that equipment.

The six-tuner already has some minor tweaks like favorite channel editing. If Arris couldn't be bothered to let simple things like that trickle down I seriously doubt they will make the effort with anything major.

With Moxi all but dead, I was thinking of doing my own HTPC.. but now with the Ceton announcement..... I will just wait for them...

I work with computers at work all day long.. I do not want to tinker with a HTPC when I get home. I just want something that works...that is why I chose Moxi .... if Ceton come through.... I would be thrilled...


I was in the same boat, but bit the bullet and threw together an HTPC. About a month after I built it, my moxi HD went into the crapper. Those guys are piss poor developers. I have had hard drives in operation 24/7 in servers, pc's, Tivo's and never saw the failure rate that exists when putting a drive into a Moxi. These things just eat drives....

The six-tuner already has some minor tweaks like favorite channel editing. If Arris couldn't be bothered to let simple things like that trickle down I seriously doubt they will make the effort with anything major.

you're probably right on that. well, unlike some others, im happy w/ my moxi and dont need to look for other options as long as i still have my guide updated, which is a separate company. i would pay for guide fees if i had to.

I was in the same boat, but bit the bullet and threw together an HTPC. About a month after I built it, my moxi HD went into the crapper. Those guys are piss poor developers. I have had hard drives in operation 24/7 in servers, pc's, Tivo's and never saw the failure rate that exists when putting a drive into a Moxi. These things just eat drives....

i hear people say that moxi eats drives but not sure if thats totally true. i think its the selection of the drive (seagate) thats the issue. i dont think ill have an issue w/ the Western Digital i placed in mine. knock on wood.

I'd like to hear from someone who has added Google TV to their 2T Moxi. I find the Moxi to be sluggish (also requiring extra steps) compared with my old TIVO. I viewed the You Tube about Google TV and Moxi but it was a bit confusing, it didn't explain what was happening.

Thanks all for keeping us informed.

Kerry

i hear people say that moxi eats drives but not sure if thats totally true. i think its the selection of the drive (seagate) thats the issue. i dont think ill have an issue w/ the Western Digital i placed in mine. knock on wood.

+1

There are plenty of other devices that use hard drives just as hard or harder than the Moxi and they don't get hard drive failures. It's not the Moxi, but rather the fact that the Moxi comes stock with a crappy hard drive. A quick replacement of the stock hard drive will get you a reliable machine.

+1

There are plenty of other devices that use hard drives just as hard or harder than the Moxi and they don't get hard drive failures. It's not the Moxi, but rather the fact that the Moxi comes stock with a crappy hard drive. A quick replacement of the stock hard drive will get you a reliable machine.

Gosh -- I dunno about that on a couple of counts.

First, both of my 3-tuner Moxis had to be RMAed for non-hard drive problems; the first never worked right out of the box & was RMAed within 30 days, and the second failed after about 90 days. For me, that's a 100% non-hard drive failure rate that I suppose drops to a 50% failure rate since the HDD in both replacements are still working fine 17+ months later.

Second, I'm a RTV person & have had to replace the hard drives in all five (IIRC) of our RTVs over the years. They are, of course, much older than the Moxis, but by the same token, they aren't constantly buffering, either.

OTOH, only one of my RTVs has ever had a non-hard drive failure -- I had to replace the power supply.

And, I personally can't forget the glitches in the Moxi software or whatever that have gone unaddressed (i.e., episode descriptions missing from recorded content).

Sooo, I suppose it all depends on one's definition of "reliable."


Saundra

so what were the non-hdd issues with both of you 3 tuner moxi?

so what were the non-hdd issues with both of you 3 tuner moxi?

One Moxi was unable to properly receive recorded content streamed from the other Moxi (although it could successfully stream to the other Moxi & two Mates) -- you can read more details here (http://www.avsforum.com/avs-vb/showthread.php?p=18622136#post18622136) and here (http://www.avsforum.com/avs-vb/showthread.php?p=18625224#post18625224).

The second original Moxi suffered some catastrophic problem that apparently wiped out the tuner -- you can read my contemporaneous reports here (http://www.avsforum.com/avs-vb/showthread.php?p=18949969#post18949969) and here (http://www.avsforum.com/avs-vb/showthread.php?p=18973780#post18973780).

What were the causes? I don't know enough about the technical workings to hazzard a guess other than I was told both times that the HDD wasn't the problem & that doing a software restore wouldn't resolve the hardware failures.

What I do know is that both issues were resolved with new Moxis using the CableCARDs that were in each of the units at the time they were sent back with no network changes (layout, configuration, equipment, etc.).

Hey -- can someone who understands the inner workings of Moxis share their thoughts on what non-HDD parts failed in each of mine? At the time, I was just beyond grateful to get both Moxis working, but I've always wondered what caused the problems.


Saundra

whoa. i see what youre saying now and its possible for other things to go wrong besides hdd on moxi. the 1 thing you can count on though is that your oem hdd will fail and you will lose your recordings so everyone knows they take a chance by replacing it and not spending $180 incl shipping to get it officially replaced everytime along w/ the downtime. they dont check serials but can see a different make/model hdd. you could replace with same make/model hdd and they wouldnt know(w/o the ffp) but then the oem hdd is still a big problem w/ failure rates. i finally did the ffp and am back up and running with terabytes of space!!

One Moxi was unable to properly receive recorded content streamed from the other Moxi (although it could successfully stream to the other Moxi & two Mates) -- you can read more details here (http://www.avsforum.com/avs-vb/showthread.php?p=18622136#post18622136) and here (http://www.avsforum.com/avs-vb/showthread.php?p=18625224#post18625224).

The second original Moxi suffered some catastrophic problem that apparently wiped out the tuner -- you can read my contemporaneous reports here (http://www.avsforum.com/avs-vb/showthread.php?p=18949969#post18949969) and here (http://www.avsforum.com/avs-vb/showthread.php?p=18973780#post18973780).

What were the causes? I don't know enough about the technical workings to hazzard a guess other than I was told both times that the HDD wasn't the problem & that doing a software restore wouldn't resolve the hardware failures.

What I do know is that both issues were resolved with new Moxis using the CableCARDs that were in each of the units at the time they were sent back with no network changes (layout, configuration, equipment, etc.).

Hey -- can someone who understands the inner workings of Moxis share their thoughts on what non-HDD parts failed in each of mine? At the time, I was just beyond grateful to get both Moxis working, but I've always wondered what caused the problems.


Saundra

Saundra,

Without thorough testing of each of the units its unlikely to absolutely determine what component/signal pathway failed. Although I was able to obtain some data flow diagrams that describe the signal logic of the Moxi, they would be insufficient to troubleshoot the problems in lieu of a proper schematic of the production unit, That said, the first problem seems likely a signal pathway issue either in the video buffer or video decoder chip. Or maybe not. The second issue is simply a failure of the tuner chip. Or maybe not.

After all these are electronic devices that are susceptible to a variety of problems. My Moxi lasted over two years before the drive finally crapped out several months ago. Notwithstanding the fact that I needed to rebuild the unit's power supply, I have lived with two TWC NY cable boxes in the interim and have only recently switched back to my Moxi. A more detailed evaluation will be forthcoming but in almost every comparable way the Moxi trounces the crap that the CC bestows upon its paying customers. This is by no means to argue the the Moxi is perfect. In fact, the Moxi is dead, left to wither on the vine by Arris. That said I will bandage, stitch, Scotch tape my Moxi until the Ceton Q hits the shelves hopefully sooner rather than later.

J

Saundra,

Without thorough testing of each of the units its unlikely to absolutely determine what component/signal pathway failed. Although I was able to obtain some data flow diagrams that describe the signal logic of the Moxi, they would be insufficient to troubleshoot the problems in lieu of a proper schematic of the production unit, That said, the first problem seems likely a signal pathway issue either in the video buffer or video decoder chip. Or maybe not. The second issue is simply a failure of the tuner chip. Or maybe not.

After all these are electronic devices that are susceptible to a variety of problems. My Moxi lasted over two years before the drive finally crapped out several months ago. Notwithstanding the fact that I needed to rebuild the unit's power supply, I have lived with two TWC NY cable boxes in the interim and have only recently switched back to my Moxi. A more detailed evaluation will be forthcoming but in almost every comparable way the Moxi trounces the crap that the CC bestows upon its paying customers. This is by no means to argue the the Moxi is perfect. In fact, the Moxi is dead, left to wither on the vine by Arris. That said I will bandage, stitch, Scotch tape my Moxi until the Ceton Q hits the shelves hopefully sooner rather than later.

J


J, I appreciate the response! I've not cracked either of my Moxis since I've not had a HDD give out yet, so the innards are mysteries to me. LOL -- even if I'd popped one open, I likely wouldn't have a clue as to what I was looking at! The only reason I've been able to keep my RTVs going is thanks to the active user community sharing what they've discovered.

Because we (err. . . well, I -- my dh defers to me on all things electronic, even though I don't know much) jumped on the RTV bandwagon early & fully, I've never had to deal with a CC box to converse with their lacks. Also, I obviously didn't jump on the HD ride until very late because I was invested in the SD RTVs, but now that I've had The Taste via our Moxis, I can't see going back! My dh, OTOH, still mostly uses the RTVs, which really puzzles me because even though I'm clearly not a cutting edge videophile, even I can definitely see the difference between SD & HD. But, that's OK -- he's not filling up the internal & external Moxi HDDs with his crap :)

I'm definitely with you in hoping the Ceton Q & Echo make it to the market sooner rather than later because I reallyReallyREALLY don't want to use TWCs (limited) DVRs. In the interim, replacing a Moxi HDD should I experience a failure would probably bo doable for me -- rebuilding a power supply or anything else . . . not so much. However, to keep our Moxis in service, & to avoid going back to SD with the RTVs or having to resort to renting DVRs from TWC, I'd probably pay the $ to send any other than HDD failure units back for non-warranty service. Even with its warts, I'm (mostly) loving my Moxis & want to keep them going until something better is available for consumer purchase. I'm sad that the consumer Moxi has been left, as you put it, to wither on the vine because with what seem to me to be some minor tweaks & updates, it could be perfect. <sigh>

Saundra

Just a little update. Since the HD in my moxi started going belly up about 3 weeks ago, I had set up a HTPC and threw in a 4 tuner Ceton card. Ironically, I used my original 500GB moxi drive in it and it's been working great. It never was a defective lot, just poor software design on the Moxi that caused them to fail so much.

The 1.5TB drive I used to upgrade my Moxi is still under warranty. I wonder if HD manufacturers will start adding a disclaimer to their warranties "unless installed in a Moxi". j/k I still haven't decided if I'm going to bother replacing the drive and putting it back in service.

The huge advantage of an HTPC over a moxi is that you have access to your recorded shows such that you can run DVRMSToolbox and comskip to automatically mark and skip commercials. Furthermore you can easilly move shows off of it and store them somewhere else. This way, if a drive ever does fail, you don't lose all your shows. If your not watching anything it's not buffering and beating the crap out of your HD. Unfortunately with the Moxi, no matter how good of a drive you put in it, you will be lucky to get 2 years out of it.

As far as the xbox as an extender goes, it's response time when fast forwarding or skipping shows is as fast as using the main unit (i.e. instantaneous). Oh and you can actually delete shows or movies from the xbox interface. Imagine that. Those idiots at Arris promisted that feature on the mate for years but never delivered.

whoa. i see what youre saying now and its possible for other things to go wrong besides hdd on moxi. the 1 thing you can count on though is that your oem hdd will fail and you will lose your recordings so everyone knows they take a chance by replacing it and not spending $180 incl shipping to get it officially replaced everytime along w/ the downtime. they dont check serials but can see a different make/model hdd. you could replace with same make/model hdd and they wouldnt know(w/o the ffp) but then the oem hdd is still a big problem w/ failure rates. i finally did the ffp and am back up and running with terabytes of space!!

It's not worth $50 let alone $180. If you buy a 2 or 3TB drive with a 5 year warranty on it, you can probably replace it 3 times (when used in a Moxi) under the warranty before having to buy a new one.

If Arris had any common sense, they would have designed the Moxi with easy access to the internal drive and used retail drives such that the customer could just send the drive in to Segate for replacement. This would have effectively given the Moxi a 5 year drive replacement warranty. Granted the electronics can go, but 99% of the time it is the hard drive.

http://www.moxi.com

Looks like I have until Dec 31, 2013 to find another solution. RIP.

Also, the online scheduler appears to no longer work (at least for now)

Well, we can't say we didn't see this coming. I feel bad for those who got suckered into buying one a couple of months ago without any knowledge of the situation.

Ceton Q should be fully functional by the end of the year. That will serve up all the Moxi features and then some.

I will more than break even on my investment. I may just go with Fios new boxes at that time so I can take advantage of all the onDemand channels that I do not use right now at all... Kind of sucks that they are discontinuing the guide data...

I will more than break even on my investment. I may just go with Fios new boxes at that time so I can take advantage of all the onDemand channels that I do not use right now at all... Kind of sucks that they are discontinuing the guide data...


Wow.. that is bad.. without the guide data.. this bricks the Moxi on December 31, 2013.

They should offer an option to import the data or something..

Not happy at all.

I will more than break even on my investment. I may just go with Fios new boxes at that time so I can take advantage of all the onDemand channels that I do not use right now at all... Kind of sucks that they are discontinuing the guide data...

wow. i can never trust arris after doing this and wont be leasing any product from them along w/ a cable co. without the guide data..this box is useless. online scheduling is still working for me right now though. how can they possibly do this when originally it stated "dvr for life" only 3 years ago? thats not a life id want. what can we do to keep guide data going?

If anyone is a lawyer here...

Please read the end user agreement and see if we have any recourse...
http://moxi.com/us/support/MC4R/Moxi_HD_DVR_advisory_doc.pdf


23.SOFTWARE UPDATES AND CHANGES TO THE
MOXI SERVICES. The Software includes all Software
initially provided to you and any updates and upgrades
that may be provided by ARRIS from time to time in
accordance with ARRIS‘s general operating procedures
for this product/service. ARRIS may, from time to time
change, add, or remove features and functionality of the
Software and/or Moxi Services with or without notice. If
you are dissatisfied with any such changes, you may
immediately cancel your use of the Moxi Services as
provided in Section D ("Termination"). ARRIS reserves
the right to discontinue one, some, or all of the features
of the Software and/or Moxi Services you receive at any
time at its discretion. ARRIS may at its discretion
discontinue its provision of software updates. The Moxi
Services are intended to work together with the most
current version of the Software. Therefore, by using the
Moxi Services, you agree to receive, install and run the
latest updates that ARRIS may make available to you at
no extra cost as part of the Moxi Services. ARRIS may
cease providing some or all Moxi Services to you and/
or terminate this Agreement if you fail to keep up-todate with respect to the latest updates. If a copy of the
Software is an update of an earlier version of the
Software provided to you, it is provided to you on a
license exchange basis. Upon your installation and use
of this copy of the Software, you agree that this version
of the End User Agreement will apply and you will not
continue to use the earlier version of the Software or
transfer it to another person.
24.OWNERSHIP. ARRIS and its licenso

how can they possibly do this when originally it stated "dvr for life" only 3 years ago? thats not a life id want. what can we do to keep guide data going?

That's simple. They fall back on the same terminology defense as other hardware manufacturers do. "Life" means the life cycle of the product. Moxi is now done and no longer being manufactured so all bets are off.

the replay tv guy in this thread said they banded together when this happened to them and said somehow they were able to get the guide data to this day..even if that means a small yearly fee i wouldnt care.

The Moxi source code is available for download.

http://digeo.com/opensource/

So if any programmers want to start hacking away to throw in some data after 2013 ....

The Moxi source code is available for download.

http://digeo.com/opensource/

So if any programmers want to start hacking away to throw in some data after 2013 ....

Looks like that source code is older; maybe before they were bought by Arris. Although once Arris bought them, the updates stopped in the summer of 2010 so that source code is probably fairly close to what's on the box now.

On another note, the online scheduler is working again. I must have caught it during a brief downtime.

The Moxi source code is available for download.

http://digeo.com/opensource/

So if any programmers want to start hacking away to throw in some data after 2013 ....

nice find. i recall TheMoxiGuy stating the guide data comes from Tribune Media Services. people have stated that its then converted by moxi into a format usuable for the moxi. i dont know about this one as arris has sat on its you know what after acquiring digeo..no softwares updates, etc. i think sslund has the replaytvs that got discontinued but Tribune still provides guide data. i wonder if they can help us out in 2014?! Its been a couple days and no answer from tribune yet.

The Moxi source code is available for download.

http://digeo.com/opensource/

So if any programmers want to start hacking away to throw in some data after 2013 ....


Sure they can hack at the source coude but we cannot modify anything on the MOXI. The Moxi is a closed boxed without the ability to edit anything on the OS.

The only way I can see that this may work is if we re-direct/intercept Moxi update request to Moxi servers (that will stop providing data) to alternate servers that will give updates. This can easily be done using alternative DNS/redirecting. We would also need to identifying what address Moxi is going to.

This will only work once we identify what the Moxi is looking for and what to feed back to the Moxi. Is authorization required? What kind of handshaking is done? How is the data feed back to the Moxi? XML?

Guide service is out there.. but the data needs to be massaged for the Moxi and Moxi needs to talk to it.
http://www.schedulesdirect.org/ for $25 yearly.

So.. what can we do?

Contact BBB?

Contact FCC?

Email Schedules Direct for help?

Online petition?

ive emailed tribune for needed help in 2014. you should email schedules direct. bbb, petitions, and fcc are options. i gave moxi support a ring and they were like "the guide will be the last to go" and they confirmed as we all knew that is the most important thing. we all must follow acaocao suggestions as i dropped quite a bit of $$ into this for it to try and be gone soo quick. I have already submitted to all 3 links as suggested. ill come out ahead but still...its the principle and if they want to be this way..i just wont have arris equipment in my household at all.

I email Schedules Direct and they responded but they need to know if there any projects to create a data server...

Hello Schedules Direct,

I recently found out that Arris will stop providing electronic program
guide to the Moxi HD DVR at the end of 2013.
http://www.moxi.com/us/


Would there be anything we can do to have the guide come from
Schedules Direct?

Thanks!





Schedules Direct Maybe. We would need to get an exception from Tribune to provide the guide data, but it has been done before.

Do you know of any projects to create a data server for the Moxi?


Thanks for getting back to me. However, I am not aware of any projects to create a data server for the Moxi. I will ask our community regarding it but I am sure the answer will return with a no since Moxi has.

Would that be a first step to getting guide data?

Thanks,

Scchedules DirectYes, we have the data... so the question is can 3rd party's feed data to Moxi?

There may be threads for loading data for countries Moxi doesn't support.. say from a XMLTV source.

Robert


You are correct.. that is the big "if" we are figuring out. As far as I know, in the end user interface, there is no way to modify where Moxi DVR obtains the EPG from. It most likely points to a Moxi Server.

I guess we would have to proxy the internet or use host entries in a router to point it to Schedules Direct ip address? However, I am not sure if there are any handshaking that is done between the Moxi DVR and the Moxi servers and if Schedules Direct can fill in for that.

Furthermore, I am not sure the format the Moxi expect to see when doing it's EPG updates.

Thoughts on how we can over this?

Thanks,


Schedules Direct Yup.. you're starting to get an idea on what's involved.

For ReplayTV, DNS is intercepted and the IP address redirected to a PC running the WiRNS application. That community member developed application emulates the RepalyTV server and can feed guide data. (WiRNS can get guide data from us).

In order to develop this, many smart folks reverse engineered the protocol using Wireshark (Ehterreal at the time) and even disassembled some of the firmware on the box. It is not an easy undertaking.

I don't know what's involved in the Moxi back-end, but if Moxi would release the server info that would help. They probably want the boxes to die so they can focus on the new products.

Robert

Since Charter uses Moxi boxes and gets their feed from Tribune services. Does this mean all of the Moxi boxes Charter has will go dead in 2014? How could the private owners get the feed from Charter?

Wow.. that is bad.. without the guide data.. this bricks the Moxi on December 31, 2013.

They should offer an option to import the data or something..


...or bump the firmware with a manual recording (VCR) feature. This won't return the unit to full functionality, but might keep a few Moxis out of our landfills.

...or bump the firmware with a manual recording (VCR) feature. This won't return the unit to full functionality, but might keep a few Moxis out of our landfills.

Or bump the firmware to allow us to use Schedules Direct.

I'm glad I sold mine off recently. I managed to get back more than I paid for them. Looks like I got really lucky on that end since the resale value is obviously going to be taking a huge dive now.

File a complaint against Arris in GA at the Attorney General Office
http://consumer.georgia.gov/form/consumer-complaint/step1

File BBB complaint here.
https://www.bbb.org/consumer-complaints/file-a-complaint/find-business/name/arris/GA/


Please send an email to Robert Stanzione CEO President of Arris
bob.stanzione@arrisi.com


Please fill this out this out. It takes minutes for each. If you sit idle nothing will change..

Filled out info within the first two links....

Hi all:

Its been a while since i last visited this forum (and just about went mad when i read the MOXI is being discontinued), so i have a few questions for you.

1. Does the 4-finger press reset trick still work? I tried it on my 2-year old T3 and couldn't get it to work a few months back.

2. My HDD, even now and tho has never failed, is noisy as i can hear the drive head thrashing all over the disk drive. Is this normal?

3. Does the Moxi accept external USB or SATA drives or do i only need to replace the internal drive in cases of failure? WHat is the maximum disk size it can support?

4. I keep missing some channel logos when i display programs slated as series recordings. Just noticed this about a month ago. How can i fix this?

What a crock - I think Arris at the minimum has to step in and release the guide server protocol and an update to allow manual recording (why this wasn't in the firmware from the beginning is beyond me). They can't just brick all these units, they'll have only been on the market for 5 years (http://www.tivocommunity.com/tivo-vb/showthread.php?t=413204&highlight=moxi).

Sounds like ReplayTV all over again, but at least that box had been thoroughly dissected so workarounds were in place if the guide data went away.

Hi all:

Its been a while since i last visited this forum (and just about went mad when i read the MOXI is being discontinued), so i have a few questions for you.

1. Does the 4-finger press reset trick still work? I tried it on my 2-year old T3 and couldn't get it to work a few months back.

Yes, it still works. I tried it last week. No telling how much longer it will last. Prepare a backup drive just in case.

2. My HDD, even now and tho has never failed, is noisy as i can hear the drive head thrashing all over the disk drive. Is this normal?

HD are noisy. Could be normal but get a backup drive just in case

3. Does the Moxi accept external USB or SATA drives or do i only need to replace the internal drive in cases of failure? WHat is the maximum disk size it can support?

If it fails you need to put a internal replacement drives. I think there is a thread on the drives that have been successfully?

4. I keep missing some channel logos when i display programs slated as series recordings. Just noticed this about a month ago. How can i fix this?

You may need to contact support on this

Sounds like ReplayTV all over again, but at least that box had been thoroughly dissected so workarounds were in place if the guide data went away.

Yup, we do not have that critical mass of users for the Moxi device. AFAIK, we only been able to figure out the FFP and use different non-approved eSATA enclosures and that is about it. Everything else about the box is really a mystery.

We really need people who have linux and networking experience to take a swing at this.. otherwise we are dead in the water on Dec. 31, 2013.

I will more than break even on my investment. I may just go with Fios new boxes at that time so I can take advantage of all the onDemand channels that I do not use right now at all... Kind of sucks that they are discontinuing the guide data...

Ditto for me ROI. Hopefully Internet TV is mature by Dec 2013 else I will just use over the air and Internet TV.

You may need to contact support on this

Thx acaoacao ...

removed complaint link due to reversal of moxi decision.

wow, that sucks and it is a pretty sleazy move by arris - regardless of whether they are within their legal rights to do so (i have no idea on that one). if the company was going out of business that would be one thing but screwing over customers they no longer care about just to save a few bucks is absolute crap.

What's particularly bad form is that Arris haven't bothered to send out a single email informing their user base of the obsolescence. What's even more egregious is that Moxi has a built-in message system that could send this news directly to each unit.

Are Arris hoping that people don't visit the moxi.com homepage so they've never notice until far too late?

This is certainly bad news, but as many others have said, not completely unexpected either.

I think this is another piece of evidence in how hard it is to have a business model for this kind of device that doesn't rely, in part, on reoccurring revenue.

Granted, the whole reason I bought the Moxi system was to get away from the monthly charges. The problem is that it requires the supplier to make all of their money up front and continuosly grab new customers. All of this in a limited market.

I would be willing to pay a reasonable monthly fee for guide data and SW updates for a whole house system (say up to $5/mo). Just not the $10-$15 per unit that seems to be the going rate for other systems.

I would be willing to pay a reasonable monthly fee for guide data and SW updates for a whole house system (say up to $5/mo). Just not the $10-$15 per unit that seems to be the going rate for other systems.

Then you should be looking at the upcoming Ceton Q.

Windows Media Center has never charged for guide data and that ships free with every version of Windows 7.

it seems replaytv starting picking up sales in 2000. it got sold off to another company and exited hardware business completely by/in 2007. At least they have the dignity to still provide the epg (electronic program guide) to its customers by using content from Tribune Media Services. source:wikipedia

Post with links to file complaints at BBB, FCC, GA States Attorney, and Arris email address removed from post since Arris reversed (corrected) statement.

http://www.moxi.com

The current statement on website.

A few weeks ago we incorrectly posted a notice
regarding discontinuation of our Moxi program
guide data. We currently have no plans to
discontinue service. Thank you for your support.

done!

it seems replaytv starting picking up sales in 2000. it got sold off to another company and exited hardware business completely by/in 2007. At least they have the dignity to still provide the epg (electronic program guide) to its customers by using content from Tribune Media Services. source:wikipedia
But they almost cut it off last summer until a bunch of users complained and threatened action, then they reversed course. Also as I mentioned, the userbase had a valid guide server workaround up and running quickly so it would only have affected those not willing to go on the net and figure out how to set it up. In this case, you're really stuck if Arris doesn't do something to make the Moxi work with Schedules Direct (which costs $25/year, but is better than bricking the Moxi).

But at least you have a lot more notice than the ReplayTV folks had, Arris has almost two years to make this right with firmware updates or alternatives.

Sure they can hack at the source coude but we cannot modify anything on the MOXI. The Moxi is a closed boxed without the ability to edit anything on the OS.

The only way I can see that this may work is if we re-direct/intercept Moxi update request to Moxi servers (that will stop providing data) to alternate servers that will give updates. This can easily be done using alternative DNS/redirecting. We would also need to identifying what address Moxi is going to.

This will only work once we identify what the Moxi is looking for and what to feed back to the Moxi. Is authorization required? What kind of handshaking is done? How is the data feed back to the Moxi? XML?

Guide service is out there.. but the data needs to be massaged for the Moxi and Moxi needs to talk to it.
http://www.schedulesdirect.org/ for $25 yearly.

So.. what can we do?

Contact BBB?

Contact FCC?

Email Schedules Direct for help?

Online petition?
I'm guessing that the FFP will look to the USB before it goes out on the network to look for the OS software. Just a guess though.

Hi all:

Its been a while since i last visited this forum (and just about went mad when i read the MOXI is being discontinued), so i have a few questions for you.

1. Does the 4-finger press reset trick still work? I tried it on my 2-year old T3 and couldn't get it to work a few months back.

2. My HDD, even now and tho has never failed, is noisy as i can hear the drive head thrashing all over the disk drive. Is this normal?

3. Does the Moxi accept external USB or SATA drives or do i only need to replace the internal drive in cases of failure? WHat is the maximum disk size it can support?

4. I keep missing some channel logos when i display programs slated as series recordings. Just noticed this about a month ago. How can i fix this?

1) The FFP worked a couple of months ago.
2) Not a good sign. Image the drive ASAP. Get a new drive and perform FFP reinstall.
3) Unit requires internal drive to be functional
4) Issues with cable provider. So what else is new?

J

Before the Moxi webstate had this..
http://www.moxi.com

....
Program guide data and technical support for the
Moxi HD DVR will be available until
December 31, 2013.
....


Now that message is gone! So what does that mean? Is the end of life extended to a date no yet published? Or are they reconsidering an alternative for us?

I know the MOXI guy monitor these forums before maybe he saw that we were just beginning to mobilize the troops and notified his supervisors who made a bird brain decision


EDIT.. Like VisionOn... The message is still on the website.. just in the FAQ.. hidden from view.. bummer ... Please continue to write email and file complaints. I guess without any written or verbal confirmation proving otherwise we can still assume that the end of life of Moxi is Dec 31, 2013





1. Why can’t I purchase a Moxi?
The Moxi HD DVR and Moxi Mate® are no longer available for purchase. Program guide data and technical support for the Moxi HD DVR will be available until December 31, 2013. The best of the Moxi features have been added to the ARRIS Moxi Gateway and Moxi Player, components of the ARRIS Whole Home Solution. The Moxi Gateway is a full-featured “triple play platform” available only through cable service providers. More information on the ARRIS Moxi solutions can be found on the ARRIS Whole Home Solution webpage.

Now that message is gone! So what does that mean? Is the end of life extended to a date no yet published? Or are they reconsidering an alternative for us?

Or maybe they decided to bury the information before it alienated a larger base?

It's still mentioned in the FAQ:

http://www.moxi.com/us/faq.html

I doubt Moxi Guy is still employed. I don't think they have any social networking staff monitoring the community at all.

i hope those who are still w/ moxi find other work inside the company. anyway, i hope they reconsider their stance. i have a cousin that is a lawyer and am contemplating contacting her but i really dont want to pay her $200/hour or whatever she charges. maybe she'll do discount rate to research but im not expecting it..lol. anyway, i was looking at tivo today and am not that impressed. its probably better than the standard motorola cable offering though. i work at a cable co and they put copy restrictions on shows and even sporting events are copy never. that wouldnt be good for tivo to tivo multi room. now, im getting past it..lol. moxi is where its at for me..i'd have to see it as a brick to believe it. im sticking with it. i dont see anything else that's good enough right now. maybe i should just revert to hd boxes instead of dvrs if it does end?! thats a good start to get that message off the home page..now to get it removed from the faq...

i hope those who are still w/ moxi find other work inside the company. anyway, i hope they reconsider their stance. i have a cousin that is a lawyer and am contemplating contacting her but i really dont want to pay her $200/hour etc or whatever she charges. maybe she'll do discount rate to research but im not expecting it..lol. anyway, i was looking at tivo today and am not that impressed. its probably better than the standard motorola cable offering though. i work at a cable co and they put copy restrictions on shows and even sporting events are copy never. that wouldnt be good for tivo to tivo multi room. now, im getting past it..lol. moxi is where its at for me..i'd have to see it as a brick to believe it. im sticking with it. i dont see anything else that's good enough right now. maybe i should just revert to hd boxes instead of dvrs if it does end?! thats a good start to get that message off the home page..now to get it removed from the faq...

You can stream the shows between TiVo Premiere models. If it's copy restricted you just can't transfer it, only stream it.

interesting. ill check further on this because last time i checked i heard it wasnt a full hd interface everywhere and im not sure if i can stream my mkv's to it. Tivo has been around for quite some time..if moxi gives up on us i dont think tivo will. i have been wrong before though. :)

Wait for the ceton. Skip tivo

wait for the ceton. Skip tivo
+1

I no longer see the note that Moxi is discontinued after 12/31/13. Am I missing it?

I no longer see the note that Moxi is discontinued after 12/31/13. Am I missing it?

It looks like it has also been removed from the FAQs
http://moxi.com/us/faq.html

The sad thing here is Arris will still continue to provide software and guide updates for the MSO products. So continuing to provide at least guide data for the current retail devices would not be much of a burden for Arris.

Arris Expects a Rosy 2012
http://www.lightreading.com/document.asp?doc_id=217314
"Despite slower sales of the Moxi gateway in the fourth quarter, Arris still thinks it can turn the product into a $100 million business in 2012. Stanzione identified WideOpenWest Holdings LLC (WOW) , a competitive overbuilder with 1.6 million homes passed, as the latest customer for the device, joining Shaw Communications Inc. , BendBroadband and Buckeye CableSystem . He said Arris has two more Moxi deals about to pop."

Wait for the ceton. Skip tivo

+1

+2 And, I'm actually excited about it, even though I know it's still way too early to be excited :) I'm sooo looking forward to getting rid of all those little (and not so little) annoyances that seemingly would have been nothing for Arris to fix.

Nonetheless, I really hope the complaints work to convince Arris to continue to provide the EPG or at least do whatever it is that needs to be done to allow Schedules Direct to provide the EPG. I cannot emphasize enough just how unhappy I will be if my $2000 purchase winds up being bricked after just 3.5 years. It's one thing when a $69 DVD player craps out after 24 months, but this? Really?

And I, too, think it's beyond rotten that Arris didn't notify us directly via the built-in messaging system. What the heck!?

I no longer see the note that Moxi is discontinued after 12/31/13. Am I missing it?

The date was on the main page. they remove it from there yesterday but that date was still on the faq last night

Last night Visionon and I was discussing how the date might have been buried in the faq to prevent further outrage from customers.

Now The date has been removed from the faq as well... Makes me wonder if moxi guy or another
Arris employee monitors the thread

Dave Zatz wrote about it. He has screenshots.
http://www.zatznotfunny.com/2012-02/arris-to-cease-retail-moxi-dvr-service/

Also Engadget has contacted Arris PR as well. I will send them what I have..

Makes me wonder if our efforts are.working.. However without statements from Arris stating otberwise the date Moxi will die is still Dec 31 2013....

Please still file complaints and write emails

The date was on the main page. they remove it from there yesterda

Dave Zatz wrote about it. He has screenshots.
http://www.zatznotfunny.com/2012-02/arris-to-cease-retail-moxi-dvr-service/

I think Dave's column carries some weight in the industry more so than this thread does with Arris now. Same with Facebook. For the majority of companies as long as they have a Facebook page that's about all the interaction they think is necessary.

Removal of all mention of the cutoff date does suggests Arris are rethinking the decision. If they can't be bothered to support the guide they could update the unit one more time and hand off responsibility to a third party company.

This really makes me wonder what the size of the Moxi user base is. Based on this thread it's only about 50 people and from what I've seen is the most active discussion group for Moxi on the internet. Where do the others go for news and information about something they own? It's not as if Moxi is heavily covered in the press with news about updates and issues.

edit: just went live on Engadget.
http://www.engadget.com/2012/02/11/arris-brings-moxi-hd-dvr-sales-to-an-end-plans-to-cut-off-guide/

There may yet be hope with this sudden elimination of the notice from the website. See this article (scroll down to see bullet item) which says that Arris may keep guide data going 'if there's enough interest' after end of next year.

Uh sure, there will be, even if there were less than 5000 Moxis sold. How could they think otherwise when the box is a brick without it?

http://www.lightreading.com/document.asp?doc_id=217349&site=lr_cable&

Arris Group Inc. (Nasdaq: ARRS) believes it can turn its Moxi video gateway into a $100 million business as it secures more MSO deals, but the vendor's support for Moxi HD-DVRs sold at retail will come to an end. Arris, which no longer sells boxes at retail, notes here that it will stop sending program data and halt technical support for those devices on Dec. 31, 2013. (Hat tip: @davezatz). (See Arris Expects a Rosy 2012.)

Update:That date apparently isn't set in stone, but a worst-case scenario. Arris said it will probably end up supporting Moxi retail products beyond December 2013 if there's continued interest from Moxi users. Arris estimates that there are fewer than 5,000 retail Moxi units out there.

I think Dave's column carries some weight in the industry more so than this thread does with Arris now. Same with Facebook. For the majority of companies as long as they have a Facebook page that's about all the interaction they think is necessary.

Removal of all mention of the cutoff date does suggests Arris are rethinking the decision. If they can't be bothered to support the guide they could update the unit one more time and hand off responsibility to a third party company.

This really makes me wonder what the size of the Moxi user base is. Based on this thread it's only about 50 people and from what I've seen is the most active discussion group for Moxi on the internet. Where do the others go for news and information about something they own? It's not as if Moxi is heavily covered in the press with news about updates and issues.

Engadget will post something about Moxi this weekend so that only helps.

As for the number of Moxi users... I would venture to say it cannot be more than a couple of hundred... I am willing to bet that Arris thought that since there are so few Moxi users that ending services in 2013 would not create ripple in the pond. I think they miscalculated that this small group can get so upset.

Everyone here spent at least $500 on the Moxi. Most spent the $1000 to get the 3 room bundle. Sandra spend $2000 ($65 monthly cost if the Moxi ended in 2013). This is a small fortune for most. When I purchased the Moxi I was looking on ROI and calculate breakeven point... I would venture to say that we purchased the Moxi to go way beyond the breakeven point....

Arris needs to do something.. at minimum let us use a third party guide source.

There may yet be hope with this sudden elimination of the notice from the website. See this article (scroll down to see bullet item) which says that Arris may keep guide data going 'if there's enough interest' after end of next year.

Uh sure, there will be, even if there were less than 5000 Moxis sold. How could they think otherwise, when the box is a brick without it?

http://www.lightreading.com/document.asp?doc_id=217349&site=lr_cable&

Arris Group Inc. (Nasdaq: ARRS) believes it can turn its Moxi video gateway into a $100 million business as it secures more MSO deals, but the vendor's support for Moxi HD-DVRs sold at retail will come to an end. Arris, which no longer sells boxes at retail, notes here that it will stop sending program data and halt technical support for those devices on Dec. 31, 2013. (Hat tip: @davezatz). (See Arris Expects a Rosy 2012.)

Update:That date apparently isn't set in stone, but a worst-case scenario. Arris said it will probably end up supporting Moxi retail products beyond December 2013 if there's continued interest from Moxi users. Arris estimates that there are fewer than 5,000 retail Moxi units out there.

The hilarity of this is as I mentioned above.

Since Arris have pulled the info and the only places covering it are trade journals, a forum for tech geeks and a tech blog how will users actually know this is going to happen to generate the interest to stop it?

Sending out an email directly to the customers (or using the um, built-in messaging) might be a good way to you know, inform people and gauge the feedback. :rolleyes:

In other news I was giving away a billion dollars yesterday but nobody wanted it. I was stood in the kitchen for five minutes making the announcement and not one member of the general public claimed it. Pity, because I've burned all the money now. :D

As for the number of Moxi users... I would venture to say it cannot be more than a couple of hundred... I am willing to bet that Arris thought that since there are so few Moxi users that ending services in 2013 would not create ripple in the pond. I think they miscalculated that this small group can get so upset.

If Arris had invested in the product instead of using it as just a technology shortcut they might have had more users by now. But the updates, advertising and marketing went from minimal to nothing in about five minutes.

.... Arris said it will probably end up supporting Moxi retail products beyond December 2013 if there's continued interest from Moxi users. Arris estimates that there are fewer than 5,000 retail Moxi units out there. [/I]



Who are they kidding... "continued interest from Moxi users"? Yes I am interested in keeping my $1000 Moxi from being made in to a $1000 door stop. Clearly, Arris has lost touch with the retail Moxi user base.

Once again, I will re-iterative... the bullet point in the lightreading link is nothing from Arris but just a third party statement. As of right now, Arris plans to stop providing the electronic programming guide to the Moxi on December 31, 2013... this will remain the same unless Arris states publicly otherwise. So please continue with the complaints and emails.

The date was on the main page. they remove it from there yesterday but that date was still on the faq last night

Last night Visionon and I was discussing how the date might have been buried in the faq to prevent further outrage from customers.

Now The date has been removed from the faq as well... Makes me wonder if moxi guy or another
Arris employee monitors the thread

Dave Zatz wrote about it. He has screenshots.
http://www.zatznotfunny.com/2012-02/arris-to-cease-retail-moxi-dvr-service/

Also Engadget has contacted Arris PR as well. I will send them what I have..

Makes me wonder if our efforts are.working.. However without statements from Arris stating otberwise the date Moxi will die is still Dec 31 2013....

Please still file complaints and write emails

good information people. Collectively, we are a smart bunch of people and finding out all types of things moxi. Everyone who has seen this product in my house has been astonished by it but i dont know that its been marketed/sold through all available channels. Its not our fault that this product wasnt sold in stores. We saw a good thing and we reached for it whether it was directly from moxi, amazon, or now even ebay. removed complaint link due to reversal of moxi decision.

But they almost cut it off last summer until a bunch of users complained and threatened action, then they reversed course. Also as I mentioned, the userbase had a valid guide server workaround up and running quickly so it would only have affected those not willing to go on the net and figure out how to set it up. In this case, you're really stuck if Arris doesn't do something to make the Moxi work with Schedules Direct (which costs $25/year, but is better than bricking the Moxi).

But at least you have a lot more notice than the ReplayTV folks had, Arris has almost two years to make this right with firmware updates or alternatives.

it sux they cut it off last summer but im glad they decided to do the right thing and cut it back on! hopefully, it will stay that way. Hopefully, moxi has changed its mind. I would pay $25/year but what i wont do is go back to a cable company charging $20/mo per dvr for the very same thing i already have but just on a different box (arris moxi gateway) with 3 new features. And ive seen software/firmware updates on cable company boxes are rare on those also but i can live with what i already have. Some dont seem to understand that firmware updates, etc. sent out to soo many users can mess up settings(return them to default), mess up the equipment itself if the box doesnt take the update, and cause more problems and aggravation than its worth. i could care less if they dont update moxi s/w ever again. i do need the guide updated and what i have now working properly. There's been a lot of 'talk' about the ARRIS Whole Home Solution but is it even being distributed to cable companies yet? I also hope they switch the internal hdd from seagate to western digital, etc. with this product but am in doubt as it still has 500GB hdd and 512mb memory with 6 tuners..lol.

I think Dave's column carries some weight in the industry more so than this thread does with Arris now. Removal of all mention of the cutoff date does suggests Arris are rethinking the decision.

I emailed ARRIS this AM to try and get some clarification on what removing that date implies... we'll see if/when they reply. I'll also reach out to folks at Multichannel and FierceCable to see if they can extract a comment on where we stand. In the meantime, I'll rerun this little graphic I produced based on some earlier Moxi marketing.

http://www.zatznotfunny.com/wordpress/wp-content/uploads/2012/02/moxi-vs-tivo.png

Thanks for jumping in Dave.

Saw the graphic earlier. Pretty funny! :D

It's all how the business works. You quietly pull the plug and see if anyone notices. If not, more power to you. If so, you whether the small s**t storm and just leave the guide data for a little longer. Eventually most people will find another solution. I certainly will. All that removing the date tells me is that the guide data could disappear at any time instead of a fixed date.

I think I'll take a look at that source code to see how it pulls guide data when I have time. Just need something to feed it the data. Spoofing the source should be easy enough.

Eventually most people will find another solution. I certainly will. All that removing the date tells me is that the guide data could disappear at any time instead of a fixed date.

I'm in a position where for the moment I have disposable income, so I'll be purchasing a Ceton Q no matter what happens. For others however the choice is only to go back to cable DVR and throw out what could be perfectly working hardware.

Anyway, there's two years left yet* so still time for options and choices to appear.


* This date may change at any given time. Please follow AVS forum for more information. Other sources of tech news are available.

I am disappointed as most Moxi owners must be. The business model of no reoccurring annuity income was/is risky and I knew that when I purchased the product. It is understandable that Arris has taken the Moxi and incorporated it into another solution.

That should not excuse Arris from abandoning their obligation that Moxi advertised and used to attract buyers with "for life" guide services. Not progressing the product via updates and new features is one thing; no longer providing the main function that makes the operation of the unit possible is another.

We will all migrate to the next best thing I am sure; many of us believed (and still do) that the Moxi was the best solution at the time purchased (at least I did) and we will again find the next one. For many (including me) the Moxi remains the best option available versus the cable-company-provided units or an expensive TiVO.

The 2013 date will go beyond my original ROI I had calculated versus using Comcast DVRs (at $17/mo each) so while the financial aspects are not as hard to take (but does not make it "right") I have yet to see any DVR product improve on the Moxi UI or interoperability aspects. Who knows how long the new Arris product bundle will take to be offered from "your local cable company" or at what price point?

I have sent an email to Arris management (to Bob) at least and am #18 on the petition. I have filed an FCC complaint in the past and sadly my experience showed that to be a total waste of time and effort. I wasn't sure if submitting a complaint from a California resident to the Georgia state agency was viable; there is time to follow up on that avenue.

I really like my Moxi and will use it as long as I can and will be sad when I have to chase another solution (likely not as good, friendly, or cost effective).

I'm actually surprised they only sold 5,000 of them... I knew it wasn't that well-known but I didn't think the tally would be that low.

FWIW, I now have two Tivo Elites. They do have some issues, but overall I'd call it an upgrade over the Moxi, and the WAF is off the charts compared to Moxi. The main downside (which is what drove me to Moxi in the first place) is the cost - Moxi had a huge advantage there with the mates. I still use the Moxi because I don't want to pay to put a Tivo in every room, and I'm hoping they eventually release a retail Preview (similar to the Mate) at a reasonable price.

The Ceton Q does look fantastic - although even if the actual product measures up, I'm not sure if I'll be able to convince my wife to jump ship from Tivo again.

I think it was best to post that information on the website and not just the internal messaging system of the moxi. More people are in the know about it. If only the 5000 moxi people could be in a centralized place..like here for say. I spent 2k on this stuff and wouldnt change a thing with my investment breaking even within 4 months. on top of that, i've had to have a couple hdds replaced but those arent that costly. Usually, companies are required to publicly notify customers through 1 of the following: newspapers, bills, website, messaging, etc. Updates could come through the moxi internal messaging system at some point in the future. anyway, shaw communications in canada kinda looks like satellite company?! i also noticed they a while back that they plan to sell the arris moxi gateway like it was w/ our equipment. Our moxi doesnt work w/ satellite company but i love cable tv anyway. i dont think arris will cut us off and will help in making sure it stays functional past 2013 and i am holding on to find out. on another note, i see 5000 x $1500 average cost= 7,500,000 reasons to keep the guide, etc. going. We have 3D capabilities so only a few new features are added on the arris moxi gateway.

I think it was best to post that information on the website and not just the internal messaging system of the moxi. More people are in the know about it. If only the 5000 moxi people could be in a centralized place.....

i dont think arris will cut us off and will help in making sure it stays functional past 2013 and i am holding on to find out. on another note, i see 5000 x $1500 average cost= 7,500,000 reasons to keep the guide, etc. going. We have 3D capabilities so only a few new features are added on the arris moxi gateway.

Yes. It would be great to notify all 5000 Moxi users so we can have them all voice their concern about the electronic program guide to Arris. Other than obtaining the customer list.... I do not see any way.. hence I am trying to post in all forums that have relavance to DVR. Notify zatz .. engadget etc...

As for the $7.5 million reason to keep it going.. .. no that is not a reason. However,there is a good reason for Arris NOT to provide the guide. The cost of providing the guide. Arris does not have revenue stream to offset that cost since they charge the premium upfront ($500+ for a unit).. Since they no longer sell the Retail Moxi HD unit. There is a $0 revenue stream. No reason to keep giving us the guide.It cost Arris money to give us the guide and maintain the Moxi servers. The cost might be marginal but with money pinching accountants they will always question that negative line on the balance sheet. Think about it this way... as soon as we buy a Moxi, we instantly become a liability for Moxi. Arris is a public company and their balance sheet will always be scruitinzed by investors. It would make sense to get rid of us or hid us somewhere...

Most company listen to the revenue stream..... something we do not give Arris.

So the only weapon we have is creating a public relations nightmare. and.. we have a trump card ..a wild card.. they kept the name Moxi for the home gateway (their golden ticket to profits). Imagine 5000 Retail Moxi users, who are civil now, drag the Moxi name in the mud while they are trying to sell the cable version of the Moxi. If someone takes a $1000 away from you.. at what lengths will you go to get it back? At what lengths will you let your displeasure be known.

i'd rather pay a small monthly fee ($5/mo) than have my current whole home solution bricked. i dont think many would be opposed to this. Arris paid like $20 million to digeo. They clearly believe in the technology and have built a box around it although it probably wasnt needed as the retail box was the best one yet.

i'd rather pay a small monthly fee ($5/mo) than have my current whole home solution bricked. i dont think many would be opposed to this. Arris paid like $20 million to digeo. They clearly believe in the technology and have built a box around it although it probably wasnt needed as the retail box was the best one yet.


If Arris agrees to provide the guide to you at $5 a month, what is preventing them from charging you $9.99 a month and then $19.99 more the following year since more and more Moxi users will jump to Ceton or Tivo. It is a bandaid at best. I think opening up the Moxi to use third party sources is the best. Arris tells their developers to put a place in the settings to modify where the Moxi gets guide data from. Arris and Schedules Direct can work out a way to create a guide for the users to change the settings

Arris can then focus on their Cable Gateway without worrying about is. (It would be nice to keep a developer to interface with Schedules Direct once in a while or so.)

yeah, you're probably right. i think moxi use Tribune Media Services for our guide so in my email to moxi..thats who i mentioned. no need to get others involved if it isnt needed. they do a good job now it seems. Moxi has responded both friday and saturday by pulling down the date. then again, Tribune haven't responded in a timely manner like Schedules Direct..lol.

Since Charter uses Moxi boxes and gets their feed from Tribune services. Does this mean all of the Moxi boxes Charter has will go dead in 2014? How could the private owners get the feed from Charter?

we dont know. i don't think that arris would want the current moxi boxes that cable co.'s have to just drop services though. That would lead to the possibility of taking the product out of the consumers home for another brand of product. I just noticed that the cable company moxi dvrs(9012, mc3) are no longer on the moxi site so anything is possible. A lot of people chose this product from the cable company but when a motherboard goes out, hdd issues, lost of all recordings, etc...there is a possibly of choosing another product the next time around. i know that those cable company boxes are 2 way capable and provides access to ppv and vod. Most of us here can live w/o those features.

i'd rather pay a small monthly fee ($5/mo) than have my current whole home solution bricked. i dont think many would be opposed to this. Arris paid like $20 million to digeo. They clearly believe in the technology and have built a box around it although it probably wasnt needed as the retail box was the best one yet.

They can't exactly start charging for guide data. That would open them up to law suits even more so than dropping guide data (since their marketing clearly stated that there are no monthly fees).

In any case the 4FP still works, I got my warranty replacement drive from Segate on Friday and it's up and running again. Ironically the drive is warrantied through 2015.

After using my HTPC with a ceton card in it for about a month, i wasn't sure what I was going to do with the Moxi. This situation made my decision easier.

i just know that they should take care of us. it would be nice to never have to pay moxi another fee as we were told, however, do we really believe this right now? i dunno. i hope i never have to pay another red cent and can keep it as long as it turns on!

I signed the online petition.
LOVE my Moxi.
Interested in Ceton Q (when it is available)

I signed the online petition.
LOVE my Moxi.
Interested in Ceton Q (when it is available)

Thanks for signing the petition. If you can file the complaints as well as email those guys at Arris., it would be great

A few weeks ago we incorrectly posted a notice regarding discontinuation of our Moxi program guide data. We currently have no plans to discontinue service. Thank you for your support.

A few weeks ago we incorrectly posted a notice regarding discontinuation of our Moxi program guide data. We currently have no plans to discontinue service. Thank you for your support.

Bravo! Thanks for clearing this up!

However, not to sound ungrateful, as you state Arris currently have no plans to discontinue service. What happens in the future event that Arris does decide to discontinue Moxi program guide data? Is there a contingency plans in place? Will an alternative be in place to to give Moxi owners a way to get the guide from a third party source (Schedules Direct)?

btw, nice to know you guys are monitoring the forums. :)

A few weeks ago we incorrectly posted a notice regarding discontinuation of our Moxi program guide data. We currently have no plans to discontinue service. Thank you for your support.

ARRIS_Moxi? Riiiight. Spoof much?

ARRIS_Moxi? Riiiight. Spoof much?

See their webpage.

I happily stand corrected! :)

But really ARRIS_Moxi with 1 post? I'll always be suspicious under those conditions.

Crisis averted!

Make the most of that one post, it's the most interaction with the user base that Arris have had in over a year - here and on Facebook and Twitter. Now they can go back to ignoring everyone again.

I'll still be buying a Q because I don't sense any improvements coming even if the guide still runs.

btw, nice to know you guys are monitoring the forums. :)

I think the only reason they appeared here is because you linked to the thread on Facebook. ;)

Wow! This whole topic is totally new to me until I saw a notice just now on Facebook that said, "A few weeks ago we incorrectly posted a notice regarding discontinuation of our Moxi program guide data. We currently have no plans to discontinue service. Thank you for your support."

I never had an issue with my MOXI before, beyond upgrading my hard drive, so I never had a reason to look for anything here on the forum. When I saw that Facebook message, I began to worry. Although I have somewhat calmed down, I am still a bit worried...especially when I saw here from someone that a low number of units were sold, and that Amazon no longer sells it.

I'm hoping that everything with MOXI can remain stable with the guides until after I pay my income taxes, so that I can possibly purchase a Ceton card and a decent desktop to install the card into.

D@mn, I just got the MOXI last year to replace my three aging ReplayTV units that I've had for many years, and now it's strongly looking like I will need to replace my one MOXI that I've had for around a year.

ReplayTV seemed to have went through a similar situation as MOXI, so I can't help but wonder to myself if a similar issue could happen with Ceton.

I think the only reason they appeared here is because you linked to the thread on Facebook. ;)

That is not me!

ssssh!! I wish to remain anonymous or they may zap my Moxi. :)

lol. thanks ARRIS_Moxi for appearing and giving us some assurance! You didnt just post it on the website..you joined and posted here too. i love my moxi's..lol. On another note, if someone has those analog adapters up for grabs..pm me.

A few weeks ago we incorrectly posted a notice regarding discontinuation of our Moxi program guide data. We currently have no plans to discontinue service. Thank you for your support.

How do you "incorrectly post" information regarding shutting down a vital service? That would be like Microsoft "incorrectly post" that they were going to stop making Windows or Office. That just doesn't happen and I don't buy it. If you are now saying you are going to continue servicing existing customers then let's call a spade a spade: You are either (a) lying or (b) you WERE going to stop publishing guide data, but now you are backpedalling.

I would have been willing to continue with the MOXI line had it been continually developed. I understand other's points about the flat fee versus monthly charge making it a difficult proposition for MOXI to succeed, however, I did not go into MOXI with the expectation that it would become a doorstop. I understand that companies have to make money, but why couldn't they do a charge for upgrade model like many other companies have employed (software companies, for example). I would be willing to pay some flat amount for added features over time.

I guess I'll be looking at alternatives such as TiVo's new streaming capability. I am hopeful that they will come out with a TiVo "Mate"-type box for other rooms. I used to be in a mindset that would make the Ceton attractive, but not any longer. I want a pre-packaged, full-featured box. Is TiVo the only such option?

I guess I'll be looking at alternatives such as TiVo's new streaming capability. I am hopeful that they will come out with a TiVo "Mate"-type box for other rooms. I used to be in a mindset that would make the Ceton attractive, but not any longer. I want a pre-packaged, full-featured box. Is TiVo the only such option?

Wait for the Ceton Q (check this forum for info) it has the streaming capability and Mate-type boxes of the Moxi and includes the benefits of Windows Media Center without the need to build a HTPC.

IDrLCFMKixw

How do you "incorrectly post" information regarding shutting down a vital service? That would be like Microsoft "incorrectly post" that they were going to stop making Windows or Office. That just doesn't happen and I don't buy it. If you are now saying you are going to continue servicing existing customers then let's call a spade a spade: You are either (a) lying or (b) you WERE going to stop publishing guide data, but now you are backpedalling.

+1, but I don't think you're going to get an answer - this guy was probably a one-and-done poster for damage control.

How do you "incorrectly post" information regarding shutting down a vital service?

I believe it's called "Testing the waters" . . . :D

After I watched the 30 minute Ceton youtube video (link is below) about the Q and Echo, I started asking a Ceton person on Facebook about some details about it. The person couldn't reveal too much, but the video indicates that it will have a USB 3.0 port, and the Ceton person talking to me said the Q will allow an external hard drive connection for additional show storage. Many of my other questions had to do with device heat, device fan noise, and about allowing the consumer to replace their own hard drive should it fail. The Ceton person just said they couldn't go into too much detail at this time.

http://www.youtube.com/watch?v=pRZ5SkAR1Q0&feature=player_embedded

There's a Q thread here.

http://www.avsforum.com/avs-vb/showthread.php?t=1386489

Green Button forums also have some comments by the Ceton folks

http://www.thegreenbutton.tv/forums/viewtopic.php?f=30&t=1223&sid=882e44bb69c9e227f3ee609523c4a6ad

It's got a lot of potential. The potential that Moxi could easily have fulfilled if Arris had actually bothered to continue retail development.

I believe it's called "Testing the waters" . . . :D

For what its worth, I received an email today from Arris:

First I want to thank you for your loyalty and support of the Moxi product and program. We have reviewed your email and we take your concerns very seriously. As such, I am writing to advise you that the Moxi team has removed the notice regarding an end date for the guide data support for the Moxi program, and we have replaced that with the post below.

A few weeks ago we incorrectly posted a notice regarding discontinuation of our Moxi program guide data. We currently have no plans to discontinue service. Thank you for your support.

Again, we at ARRIS appreciate your loyalty towards our Moxi products and services, and we hope you continue to enjoy the best in HD DVR that Moxi has to offer.

Sincerely,
The Moxi Team

There's a Q thread here.

http://www.avsforum.com/avs-vb/showthread.php?t=1386489

Green Button forums also have some comments by the Ceton folks

http://www.thegreenbutton.tv/forums/viewtopic.php?f=30&t=1223&sid=882e44bb69c9e227f3ee609523c4a6ad

It's got a lot of potential. The potential that Moxi could easily have fulfilled if Arris had actually bothered to continue retail development.

Thanks, VisionOn. :)

I agree. I felt Moxi had plenty of potential as well. I feel a bit let down about their decision to stop making them, and I'm not really sure why they decided to abandon the home user. I use to talk great about the DVR to my friends and family, but I was always surprised that you could never find a Moxi in BestBuy and such. This is the second time that I have been burnt by a DVR company for the home user, with the first being ReplayTV. With that in mind, it does worry me the same sort of thing could happen with Ceton. Since Tivo has been around the longest, this makes me wonder if I should just give up and go get a TiVo Premiere Elite. However, the TiVo Premiere Elite cost $499 and then lifetime service is an additional $499, and the total price of $1,000 is only serious thing holding me back at the moment. I could have two separate InfiniTV PCIe units inside two computers for a little over that price :)

For what its worth, I received an email today from Arris:

First I want to thank you for your loyalty and support of the Moxi product and program. We have reviewed your email and we take your concerns very seriously. As such, I am writing to advise you that the Moxi team has removed the notice regarding an end date for the guide data support for the Moxi program, and we have replaced that with the post below.

A few weeks ago we incorrectly posted a notice regarding discontinuation of our Moxi program guide data. We currently have no plans to discontinue service. Thank you for your support.

Again, we at ARRIS appreciate your loyalty towards our Moxi products and services, and we hope you continue to enjoy the best in HD DVR that Moxi has to offer.

Sincerely,
The Moxi Team

I received the same email today pgershon :)

I'm glad they backed down on the program data. I haven't seen anyone mention this, but I hope they don't try to pull the website. I use it quite a bit for recording and deleting shows since the mates never got the ability.

Bravo! Thanks for clearing this up!

However, not to sound ungrateful, as you state Arris currently have no plans to discontinue service. What happens in the future event that Arris does decide to discontinue Moxi program guide data? Is there a contingency plans in place? Will an alternative be in place to to give Moxi owners a way to get the guide from a third party source (Schedules Direct)?

btw, nice to know you guys are monitoring the forums. :)

im kinda skeptical also. the plans were stated to be in the future and not current plans. we'll see if they hold to their word...i sure do hope so. i dont see why if an arris moxi gateway recieved an update every 3 years..why we couldnt get that same update w/ the retail moxi?! i would also like to have moxi.com scheduling forever.

I received the same "we were mistaken" email as well.

I believe they are "re-thinking" the approach and likely we will see some option to prolong the guide data being available beyond the 2013 date (for a fee no doubt but you never know); the online scheduling website services being available may be possible but I will guess it will be dropped sometime in the 2014 time frame unless a third party steps up (if Arris allows it).

The Ceton Q does look like to be the "next best thing" but pricing and their business model is cloudy; if there is no on-going annuity revenue then it is hard to see how that product line won't fall into the same hole the Moxi has. The feature set appears attractive and many people like the Infinity box/cards if you like the Media Center UI.

Nice to have options at least versus the cable companies' poor attempts.

The Ceton Q does look like to be the "next best thing" but pricing and their business model is cloudy; if there is no on-going annuity revenue then it is hard to see how that product line won't fall into the same hole the Moxi has. The feature set appears attractive and many people like the Infinity box/cards if you like the Media Center UI.



Usually, I would be completely against this just because I really like holding on to my money. However, I would be willing to pay a small software maintenance fee per year.. say $25.

Wait for the Ceton Q (check this forum for info) it has the streaming capability and Mate-type boxes of the Moxi and includes the benefits of Windows Media Center without the need to build a HTPC.


Including Windows crashing and long reboot? ;)

Ford Sync not so good. :p

im kinda skeptical also. the plans were stated to be in the future and not current plans. we'll see if they hold to their word...i sure do hope so. i dont see why if an arris moxi gateway recieved an update every 3 years..why we couldnt get that same update w/ the retail moxi?! i would also like to have moxi.com scheduling forever.

Look, Arris did the math. Given the # of Moxi users and the Moxi user outrage building, Arris decided it was better to pay for the program guide for Moxi since it is a blip on the income statement.

I'm glad they backed down on the program data. I haven't seen anyone mention this, but I hope they don't try to pull the website. I use it quite a bit for recording and deleting shows since the mates never got the ability.

Now hopefully Arris realizes they can go to market through a 3rd party to market the new and improved "Moxi" directly to residential to compete with Tivo. Moxi was stomping on Tivo before development money was pulled.

I'm glad they backed down on the program data. I haven't seen anyone mention this, but I hope they don't try to pull the website. I use it quite a bit for recording and deleting shows since the mates never got the ability.

What happened to the vision of CableCard and customers going to BestBuy etc to buy a media device into which a CableCard is plugged? :(

What happened to the vision of CableCard and customers going to BestBuy etc to buy a media device into which a CableCard is plugged? :(

right. i think it was the fcc that helped push out the mulit-stream card(m-card) standard along w/ those who created it of course. moxi shouldve been in the store also..period. instead, it was only limited to a couple of web sites. hopefully, arris moxi will realize it and make that happen in the future. i wonder how it works with arris moxi selling to cable companies only. do they get the money upfront(like w/ retail moxi with us) and then the cable company benefits by the monthly payments that will exceed original costs after some years?!

Now hopefully Arris realizes they can go to market through a 3rd party to market the new and improved "Moxi" directly to residential to compete with Tivo. Moxi was stomping on Tivo before development money was pulled.

eh what? They sold 5K total. That's no market at all. In fact, there isn't much of a market for retail DVR's. Tivo almost never makes money and when they do it's because of their patents. Look at their 10K's.

Okay, here's my problem. I have a 3-tuner Moxi and within the last two weeks I've had to reboot it several times, and sometimes it struggles to come back up. Sometimes I'll turn on the TV and there is no picture, and other times the Moxi will freeze during playback. Last night after the Moxi froze I restarted it and it went into it's reboot cycle. After it restarted several times it finally gave up and there were three red flashing lights on the front of the box under the Moxi logo. Does this most likely mean the hard drive is toast? I've had the unit since November 2010, so that was my first thought. Moxi support couldn't tell me for sure it was the drive. They just said it was a boot loader issue. I really don't want to pay them $149 + $30 for a repair. If it's just the hard drive I would rather replace it myself and save a few bucks. What to do you guys and gals think? Is the drive bad?

Okay, here's my problem. I have a 3-tuner Moxi and within the last two weeks I've had to reboot it several times, and sometimes it struggles to come back up. Sometimes I'll turn on the TV and there is no picture, and other times the Moxi will freeze during playback. Last night after the Moxi froze I restarted it and it went into it's reboot cycle. After it restarted several times it finally gave up and there were three red flashing lights on the front of the box under the Moxi logo. Does this most likely mean the hard drive is toast? I've had the unit since November 2010, so that was my first thought. Moxi support couldn't tell me for sure it was the drive. They just said it was a boot loader issue. I really don't want to pay them $149 + $30 for a repair. If it's just the hard drive I would rather replace it myself and save a few bucks. What to do you guys and gals think? Is the drive bad?

bad hdd all the way. When you go to a tv and its just a black screen...the cable is out, you are tuned to an sdv channel that is no longer coming in, or you are near the end of life with hdd at this point. upon powercycle, it will boot up properly but will happen again within a few weeks. It it gets stuck on "moxi is checking hdd" screen with 1 or 2 red lights steadily on, the hdd is completely toast.

Including Windows crashing and long reboot? ;)

Ford Sync not so good. :p
What decade are you in, bro? I haven't had a windows crash in..., I can't remember when. The Ceton Q/Echo might just make it if they can:


Include an attractive mix of streaming channels
Make it widely available retail especially in at least a few brick and mortar outlets
Have a decent marketing strategy.
Bring it in at a reasonable price point.


Though I do agree with your implied inference. Stick it in a white box with an Apple logo and they'd fly out the door.

Although Ceton clearly supports end-user customization of the interface, I'm unsure if they'd allow installation of 3rd party software on the box at least for experimenting, imaginative end-users.

While the Tivo concept is here to stay, it is curious why the non-CC DVR market has languished since its inception in 1999. Perhaps, Ceton can change that landscape because living with both the Moxi and CC-provided boxes have proved to me that what the cable companies offer is pitiful. I know that the Q will get my dollar when it arrives.

J

bad hdd all the way. When you go to a tv and its just a black screen...the cable is out, you are tuned to an sdv channel that is no longer coming in, or you are near the end of life with hdd at this point. upon powercycle, it will boot up properly but will happen again within a few weeks. It it gets stuck on "moxi is checking hdd" screen with 1 or 2 red lights steadily on, the hdd is completely toast.

I guess if you replace the HD, there is no way to save the list of programs you wish to have recorded?

bad hdd all the way. When you go to a tv and its just a black screen...the cable is out, you are tuned to an sdv channel that is no longer coming in, or you are near the end of life with hdd at this point. upon powercycle, it will boot up properly but will happen again within a few weeks. It it gets stuck on "moxi is checking hdd" screen with 1 or 2 red lights steadily on, the hdd is completely toast.

So, you've never seen the 3 blinking lights? It's been on a blank screen more often lately requiring more reboots. Cable connection is fine though. Last night it froze up while I was watching a previously recorded show. I used to have to reboot every now and then, but the last couple of weeks it has been a few times per week. Seeing that I don't want to pay Moxi $179 for repair, I'll just save $40-$50 and buy a 1TB drive and throw in there.

I guess if you replace the HD, there is no way to save the list of programs you wish to have recorded?

Nope, I won't be able to save anything. I'll just have to setup all my recordings again...and then lose anything I already have recorded. I may just sell the darn thing on eBay at this point...not sure yet.

So, you've never seen the 3 blinking lights? It's been on a blank screen more often lately requiring more reboots. Cable connection is fine though. Last night it froze up while I was watching a previously recorded show. I used to have to reboot every now and then, but the last couple of weeks it has been a few times per week. Seeing that I don't want to pay Moxi $179 for repair, I'll just save $40-$50 and buy a 1TB drive and throw in there.
Be advised that if you do install a new drive and perform the FFP, Arris will consider the unit unfit for further repair or support. Just saying.

Nope, I won't be able to save anything. I'll just have to setup all my recordings again...and then lose anything I already have recorded. I may just sell the darn thing on eBay at this point...not sure yet.

It would have been a great feature to the Moxi if their servers could have stored your setup of the shows that you like to watch. Whenever a person made a change to their programs, this information would be sent to their servers for storage the next time the Moxi needed to download the latest guide. This way a person wouldn't have to reprogram in all of their shows again if the Moxi had been sent in for warranty work, or if you swapped the hard drive. With every company selling your data, Arris could have sold this data to the networks (if they weren't already) on which shows were being recorded...anyway, just an idea...which would be a good feature in the Ceton Q. :)

I received this from the Better Business Bureau (BBB)...


On February 15, 2012, the business provided the following information:
Dear David,

First we want to thank you for your loyalty and support of the Moxi product and program. We have reviewed your complaint and we take your concerns very seriously. As such, we am writing to advise you that the Moxi team has removed the notice regarding an end date for the guide data support for the Moxi program from our web site, and we have replaced that with the post below.

"A few weeks ago we incorrectly posted a notice regarding discontinuation of our Moxi program guide data. We currently have no plans to discontinue service. Thank you for your support."

Again, we at ARRIS appreciate your loyalty towards our Moxi products and services, and we hope you continue to enjoy the best in HD DVR that Moxi has to offer.

Sincerely,
The Moxi Team at ARRIS


Is this for real? What about servicing our boxes?

I guess if you replace the HD, there is no way to save the list of programs you wish to have recorded?

seeing as your hdd is on the edge..its too late. write down the series you have set to record and be prepared if theres a next time.

So, you've never seen the 3 blinking lights? It's been on a blank screen more often lately requiring more reboots. Cable connection is fine though. Last night it froze up while I was watching a previously recorded show. I used to have to reboot every now and then, but the last couple of weeks it has been a few times per week. Seeing that I don't want to pay Moxi $179 for repair, I'll just save $40-$50 and buy a 1TB drive and throw in there.

not yet. you may have a different model moxi than i though. when those lights on the front start doing weird things(like staying on and even blinking for several minutes)..its safe to assume hdd issues.

Just ran across these extensive video Tutorials of the WideOpenWest Moxi Gateway, called WOW! Ultra TV.
http://www.wowway.com/UltraTV-Tutorials/

Be advised that if you do install a new drive and perform the FFP, Arris will consider the unit unfit for further repair or support. Just saying.

True, but there's no point in paying them $179 to install another drive that will more than likely fail after another year or so. Don't you agree? I guess my options are 1) Have them fix it 2) Me fix it 3) Sell it as is on eBay.

eh what? They sold 5K total. That's no market at all. In fact, there isn't much of a market for retail DVR's. Tivo almost never makes money and when they do it's because of their patents. Look at their 10K's.

Marketing??? Once home users see how much better CableCard Moxi device is in both features and picture quality the sale is easy with an included ROI graph. Moxi's air supply was cut off.; it could have went to market but that would have cost upfront marketing investment. Arris has the fire power to market it right. But maybe it would pi$$off its cable cartel.

Be advised that if you do install a new drive and perform the FFP, Arris will consider the unit unfit for further repair or support. Just saying.

Has this actually happened to a user, or are we speculating? I do not recall.

I was getting ready to install a 2TB Samsung drive this weekend. My original (2 year-old) drive is still functioning fine, but this post makes me worried.

Thanks.

Mark

Marketing??? Once home users see how much better CableCard Moxi device is in both features and picture quality the sale is easy with an included ROI graph. Moxi's air supply was cut off.; it could have went to market but that would have cost upfront marketing investment. Arris has the fire power to market it right. But maybe it would pi$$off its cable cartel.

Consumers lease a DVR from their MSO. The market for a purchasable DVR is extremely niche. Both Tivo and Moxi know this. It's why Tivo's big push is for their software on MSO leased DVR's.

Has this actually happened to a user, or are we speculating? I do not recall.

I was getting ready to install a 2TB Samsung drive this weekend. My original (2 year-old) drive is still functioning fine, but this post makes me worried.

Thanks.

Mark

The original drives are destined to fail just be reading the posts around here. I'm just not sure I want Moxi to put the same darn drive back in there for $179. It's much more cost effective to do it ourselves...and upgrade the storage at the same time. I think I'm just going to chance doing the repair myself. What does everyone else think?

The original drives are destined to fail just be reading the posts around here. I'm just not sure I want Moxi to put the same darn drive back in there for $179. It's much more cost effective to do it ourselves...and upgrade the storage at the same time. I think I'm just going to chance doing the repair myself. What does everyone else think?

A good number of us have upgraded the drive ourselves.

Just practice good common sense when upgrading.

-Be careful when inside the Moxi box. Just focus on the SATA, SATA Power cable and drive mounts. Be careful not to touch anything else especially the power supply.

-Make sure you have a direct connection to your router. Have a secondary backup router just in case the 4FP does not work with the first one. (borrow from a friend or a store)

-Get another drive in addition to the one you are using as replacement so you can have a backup.. just in case Moxi disable the 4fp. So you have the second drive as an emergency backup.

-Take your time ..

A good number of us have upgraded the drive ourselves.

Just practice good common sense when upgrading.

-Be careful when inside the Moxi box. Just focus on the SATA, SATA Power cable and drive mounts. Be careful not to touch anything else especially the power supply.

-Make sure you have a direct connection to your router. Have a secondary backup router just in case the 4FP does not work with the first one. (borrow from a friend or a store)

-Get another drive in addition to the one you are using as replacement so you can have a backup.. just in case Moxi disable the 4fp. So you have the second drive as an emergency backup.

-Take your time ..

I'm not too worried about replacing the drive. I've built several computers over the years. I'm not sure I want to get an extra drive just in case the 4FP is disabled though. If another drive fails and they disable the 4FP, it will be time to move on to another DVR solution. Don't want to sink too much money in the Moxi.

True, but there's no point in paying them $179 to install another drive that will more than likely fail after another year or so. Don't you agree? I guess my options are 1) Have them fix it 2) Me fix it 3) Sell it as is on eBay.
Basically, yes. I had to decide whether to repair my Moxi's power supply or ditch the unit given that I had just performed a FFP install of a 1 TB drive to replace a just failed HD. I replaced the PS's rectifier and I'm happy I did it given the crappy CC boxes I rented until I fixed my Moxie.

It would have been a great feature to the Moxi if their servers could have stored your setup of the shows that you like to watch. Whenever a person made a change to their programs, this information would be sent to their servers for storage the next time the Moxi needed to download the latest guide. This way a person wouldn't have to reprogram in all of their shows again if the Moxi had been sent in for warranty work, or if you swapped the hard drive. With every company selling your data, Arris could have sold this data to the networks (if they weren't already) on which shows were being recorded...anyway, just an idea...which would be a good feature in the Ceton Q. :)
When one performs a FFP install of the Moxi OS from thei server among other things is the creation of a unique identifier for the unit to circumvent potential subversion of any recorded copyrighted media. This unique identifier is sent to Arris to distinguish the unit; users (accounts) can own more than one Moxi.

Has this actually happened to a user, or are we speculating? I do not recall.

I was getting ready to install a 2TB Samsung drive this weekend. My original (2 year-old) drive is still functioning fine, but this post makes me worried.

Thanks.

Mark
Yes, it happened to me when I needed to have my unit's power supply repaired. My suggestion:
1) Take present HD and make a back-up image to another 500 GB drive.
2)Do a 4FP with the new 2 TB drive following Acaocao's great advice a few posts above.

My drive died suddenly without much warning after 2 satisfactory years. I wouldn't press the matter though clearly Arris is attempting, however sleazily, to back away from the product. The name of the game is to be like Cuba; use every trick in the book to keep our units running. Good luck.

J

I'm not too worried about replacing the drive. I've built several computers over the years. I'm not sure I want to get an extra drive just in case the 4FP is disabled though. If another drive fails and they disable the 4FP, it will be time to move on to another DVR solution. Don't want to sink too much money in the Moxi.
Point taken. The guide is one thing and is essential for week-to-week functioning of the Moxi. The 4FP can be liquidated by Arris without much fanfare and will only be discovered perhaps months after its removal by some poor soul attemtping to replace their unit's drive.

J

Consumers lease a DVR from their MSO. The market for a purchasable DVR is extremely niche. Both Tivo and Moxi know this. It's why Tivo's big push is for their software on MSO leased DVR's.

Admittedly, it is niche despite the FFC's encouragement to the otherwise. It is a rather curious phenomenon in a world of crap CC provided equipment and the convergence of the Internet/over-the-air/wireless universe. I'm convinced that if one took a CableCard-based DVR, stuck it in a white box and put an Apple logo on it you'd sell them by the bizzillions. Even that POS Apple TV unit, still with 720P resolution, sells.

I just received my TWC NY cable bill after returning the two boxes I was renting while I repaired my Moxi. The cost saving is palpable.

Has this actually happened to a user, or are we speculating? I do not recall.

I was getting ready to install a 2TB Samsung drive this weekend. My original (2 year-old) drive is still functioning fine, but this post makes me worried.

Thanks.

Mark

yes, it has. forget support after that. then again, you can pay moxi $180 every 1.5 years for a hdd for support. if your setup hasnt been touched for a while..you shouldnt need it :)

yes, it has. forget support after that. then again, you can pay moxi $180 every 1.5 years for a hdd for support. if your setup hasnt been touched for a while..you shouldnt need it :)



Since you guys are planning to upgrade your drive.. how about take an image for us?! :):):):):)

image of the inside was taken early in the post. :)

image of the inside was taken early in the post. :)

Drive image.. ghost image.. ;)

i understand what youre saying now. an image is tied to each specific box. taking an image wont work on our box. ive tried it and no luck.

I think my HD might be going bad on my 2 tuner Moxi... My resent recordings since I watched all my older recordings and freed up space on my HD have bad breakup during playback. It freezes and skips very 5 seconds? I rebooted the moxi and it passed the HD check at boot up? Can I hook up an external and force it to use it?

I think my HD might be going bad on my 2 tuner Moxi... My resent recordings since I watched all my older recordings and freed up space on my HD have bad breakup during playback. It freezes and skips very 5 seconds? I rebooted the moxi and it passed the HD check at boot up? Can I hook up an external and force it to use it?

No. You have to use an internal drive as a primary drive. The external drive is only a secondary drive.

Instructions on how to replace a drive is here.
http://www.avsforum.com/avs-vb/showthread.php?t=1303511

I think my HD might be going bad on my 2 tuner Moxi... My resent recordings since I watched all my older recordings and freed up space on my HD have bad breakup during playback. It freezes and skips very 5 seconds? I rebooted the moxi and it passed the HD check at boot up? Can I hook up an external and force it to use it?

i think i saw someone do this. check this post to see if it is of interest: http://www.avsforum.com/avs-vb/showthread.php?t=1303511&page=3

The biggest problem with the Moxi is that it is very hard on hard drives. The unit is constantly buffering all tuners and they don't do it in an inefficient manner. When I originally upgraded my Moxi, I had tried several 5400 rpm drives. All of them encountered freezes when fast forwarding. All of those drives in theory should have supported playback with 6 streams being recorded.

In any case a Seagate 1.5Tb 5900RPM drive ended up working. Unfortunately, I got less than 2 years out of it before the drive suffered a complete failure. I lost all my recordings but the drive was still under warranty so it only cost me $10 under the advanced replacement plan to replace it. That sure beats paying to ship it back to Moxi and paying them $150 for a 500GB drive when you can get a 2TB even now with inflated hd prices, for around $100 with a 3 year warranty that are pretty much guaranteed to take advantage of.

i think i saw someone do this. check this post to see if it is of interest: http://www.avsforum.com/avs-vb/showthread.php?t=1303511&page=3

Thank you for the link... very good reading there.

No. You have to use an internal drive as a primary drive. The external drive is only a secondary drive.

Instructions on how to replace a drive is here.
http://www.avsforum.com/avs-vb/showthread.php?t=1303511

Couldn't the sata connectors be switched so that sata1 goes to the external port? How would the Moxi know the difference?

So, when the service stoppage notice was posted (and I had finally gotten my Moxi to work well enough with TW Austin and SDV that I was going to ditch the TW box and buy a second mate to replace it), I was as disappointed to say the least. This reminded me of the ReplayTV community and the replacement for the guide service there (Wirns?), so I sniffed the Moxi's network connection to the mothership. So far, I'm not that hopeful that we would be able to replace the guide service - the epg guide data is sent to the Moxi encrypted and signed/hashed. On the plus side, none of the conversations themselves are encrypted - it all appears to be DNS, NTP or port 8080 http traffic. Most of the http traffic requires authorization from the Moxi servers, but it doesn't look like the Moxi proper requires the authorization (as I assume if the server just returned the data on the first try instead of telling it to try again with authorization, the Moxi would be happy with it). It looks like the Moxi checks for mail, branding information, station logos and the epg data. At least that was all that I found in my logs for overnight while idle.

I don't need Arris to fix my Moxi if it breaks; I can do that with some elbow grease, tools, and 3rd party parts. What I want to know is if the 4-finger press to download the software to a new drive will be supported as long as guide is...

Couldn't the sata connectors be switched so that sata1 goes to the external port? How would the Moxi know the difference?

It wouldn't but forget your warranty. I suggest voiding warranty for those that have OEM drive because that will fail so better to just get a good hard drive right away as the future is uncertain as far as software download.

Couldn't the sata connectors be switched so that sata1 goes to the external port? How would the Moxi know the difference?

Yes.. You can do this.. but I do not really see any benefit to this other than... keeping the drive outside the box? Are you routing the power outside as well?

right, im keeping everything inside the box. :) but to each his/her own.

Yes.. You can do this.. but I do not really see any benefit to this other than... keeping the drive outside the box? Are you routing the power outside as well?

I was just referring to digitalknight's question about forcing it to use an external drive. I already replaced my failed internal drive.

The HDD just sits on a shelf, encased in a silicon protector sleeve behind my center channel speaker.

Here is a PDF Parts List Set-Up with No-Enclosure. (http://www.avsforum.com/avs-vb/attachment.php?attachmentid=177673&stc=1&d=1276249248)

Ugh -- I think one of my external HDD enclosures is going bad, and my supplier doesn't have any more of the ones that have worked for me.

I remembered Bryan had posted that he doesn't use enclosures at all & found the above -- does anyone have any updates to that process or parts? How about a picture of the whole thing put together?

And/or, can anyone share enclosures they've had success using?


Many TIAs,
Saundra

Ugh -- I think one of my external HDD enclosures is going bad, and my supplier doesn't have any more of the ones that have worked for me.

I remembered Bryan had posted that he doesn't use enclosures at all & found the above -- does anyone have any updates to that process or parts? How about a picture of the whole thing put together?

And/or, can anyone share enclosures they've had success using?


Many TIAs,
Saundra


Sandra,

You just need two items..

They are listed in my post here
http://www.avsforum.com/avs-vb/showthread.php?p=19862694#post19862694


Keep in mind you still need to buy a harddrive as well.

Thanks! No fan for cooling? I thought there needed to be a fan? The external drive is fine -- it's the fan in the enclosure that seems to be failing. If a fan isn't needed, then I just need a power adapter since I've got several SATA to eSATA cables laying around :)

Thanks! No fan for cooling? I thought there needed to be a fan? The external drive is fine -- it's the fan in the enclosure that seems to be failing. If a fan isn't needed, then I just need a power adapter since I've got several SATA to eSATA cables laying around :)

My Aluminum HDD Cooler and fans drop the Ext HDD temp from ~140° to ~90°

Thanks! No fan for cooling? I thought there needed to be a fan? The external drive is fine -- it's the fan in the enclosure that seems to be failing. If a fan isn't needed, then I just need a power adapter since I've got several SATA to eSATA cables laying around :)

I am pretty cheap... So I rather just be basic with the drive. I lay the bare drive on top of two hard small plastic (anything around the house) pieces to allow air flow on the bottom of the drive.

But correct no fans... just power and sata to esata cable.... No problems... I installed it in Nov 2009.

Bryan method problably safer but require more parts

As a Moxi owner following this thread, the posts about the discontinued sales have concerned me. I have enjoyed the mentions about the Ceton line of products, since there could be a strong possibility that I may purchase one of their products, so I started following Ceton on twitter (cetoncorp). Today, I saw they are having a sale on their InfiniTV 4 PCIe card and InfiniTV 4 USB. I've seen where several people here appeared to have an interest in this system, so I wanted to share with those that are. Here's the link from the twitter page:

http://us2.campaign-archive2.com/?u=d8df9c2734d4388754bd41fd3&id=5a0416b8ce

Okay I've been using my Insight Cable DVR while I'm waiting on my new 1TB hard drive to arrive, and all I can say is that I'm really missing my Moxi. It's really hard going back to the default grid TV guide layout on a standard cable box. I guess I never really knew just how much I've enjoyed and gotten use to the Moxi's excellent UI. If this replacement drive works out for me (Seagate 1TB ST31000322CS) then I think I'm just going to stick with the Moxi until I can get further information on the Ceton Q later this year. Thanks for the help everyone...

Thanks! No fan for cooling? I thought there needed to be a fan? The external drive is fine -- it's the fan in the enclosure that seems to be failing. If a fan isn't needed, then I just need a power adapter since I've got several SATA to eSATA cables laying around :)

We have been using this enclosure (http://www.tigerdirect.com/applications/searchtools/item-details.asp?EdpNo=4438253&SRCCODE=WEBLET03ORDER&cm_mmc=Email-_-WebletMain-_-WEBLET03ORDER-_-Deals) successfully for about two years, but the original fan had become noisy after six or seven months. If your enclosure is otherwise okay, you may want to consider simply changing the fan, as most Radio Shacks stock a selection of reasonably priced quality fans. Ours used a micro fan (http://www.radioshack.com/product/index.jsp?productId=2102824&filterName=Category) (which ran about ten bucks at the time), and has continued to run smoothly (quietly) since the replacement.

Our internal drive ocassionally seems to be suffering some agita (pixilation etc), but the external is still running strong.

For Christmas I received a 3 tuner Moxi and 2 Moximates, I am very pleased with the quality of the picture and the fact that I now have HD on 3 TVs for the price of one cable card. One of the features that I like about the Moxi is that it can communicate with media server. I have a Netgear NAS Duo (DLNA-enabled) on my home network. I can see and play videos from the NAS or other Window 7 computer that are on my network on the 3 tuner Moxi DVR. However, when I got to the Moximates I can only see the windows machines on the network, I can not see the Netgear NAS. Can any one help me with this issue?

According to the CNET review, the Moximates should be able to "…streams digital photos, music, and video from networked PCs and DLNA-enabled network attached storage devices."

Read more: //reviews.cnet.com/digital-video-recorders-dvrs/moxi-mate/4505-6474_7-33976884.html#ixzz1n21F7rYy

One of the features that I like about the Moxi is that it can communicate with media server. I have a Netgear NAS Duo (DLNA-enabled) on my home network. I can see and play videos from the NAS or other Window 7 computer that are on my network on the 3 tuner Moxi DVR. However, when I got to the Moximates I can only see the windows machines on the network, I can not see the Netgear NAS. Can any one help me with this issue?

According to the CNET review, the Moximates should be able to "…streams digital photos, music, and video from networked PCs and DLNA-enabled network attached storage devices."

Read more: //reviews.cnet.com/digital-video-recorders-dvrs/moxi-mate/4505-6474_7-33976884.html#ixzz1n21F7rYy

I also have a Netgear Readynas (NV+), and it works. Before I got a separate media streamer (Netgear NEO TV 550), I used the ReadyNAS to watch .mp4 video files on the Moxi an mates on a regular basis.

The only thing I can remember off-hand is that you have to look in a different place in the menu on the mates to select the NAS.

I hope this helps.

Thanks for your feedback, i had to do a reset on both m, and mm. I am now seeing the nas on all devices.

After owning my Moxi since 9/2009, I finally christened it with a cablecard. Prior to this I was just using the channel mapping feature with all of the non-encrypted digital channels I received on limited-basic cable. Installation of the cablecard opened up a bunch of HD channels that I didn't receive before. It has kind of allowed me to explore the Moxi all over again.

So I've been reading about the Moxi Gateway on WOW cable. From what I've read, it doesn't appear that their Moxi Mate (they call it the Media Player) is crippled with the inability to schedule/manage recordings. I'm skeptical, but patiently hoping Arris will deliver on their promise to add this feature in the Retail Mates. I'm sure there are other UI updates found in the Shaw and WOW Moxi Gateways that could be passed on to the retail Moxi's through a firmware update.

http://content.wowway.com/documents/WOWWAY/PDFs/UltraTv/UltraTV_RefGuide_Equipment.pdf
http://content.wowway.com/documents/WOWWAY/PDFs/UltraTv/UltraTV_RefGuide_Cable.pdf

So I've been reading about the Moxi Gateway on WOW cable. From what I've read, it doesn't appear that their Moxi Mate (they call it the Media Player) is crippled with the inability to schedule/manage recordings. I'm skeptical, but patiently hoping Arris will deliver on their promise to add this feature in the Retail Mates. I'm sure there are other UI updates found in the Shaw and WOW Moxi Gateways that could be passed on to the retail Moxi's through a firmware update.

Stay skeptical. Arris added that feature a long time ago when they were including VOD-specific elements for MSOs and have had plenty of opportunity to push it to retail.

The Shaw unit has been deployed since July of last year and Moxi hasn't had a software update since August of 2010.

I had your optimism when it was revealed in the Shaw deployment, but Arris have had plenty of time. They are not going to do anything for us now. Just be happy they are begrudgingly keeping the lights on.

@teeitup the Arris Media Player seems to function the same as the moxi mate and there is no record feature on the diagram for it. there is only recording for the Arris Media Gateway and retail moxi. you should probably get another moxi dvr for that capability. all i need is for them to keep the lights on!

I would rather not get any software updates. New software updates could introduces bugs that may destabilize the OS. Keep everything status quo. A Roku or similar devices can augment the Moxi for streaming services.

Things I want to keep:

1. Need the program guide well beyond 2013

2. Keep the FFP alive.

3. Allow for out of warranty service.

That is all.

@teeitup the Arris Media Player seems to function the same as the moxi mate and there is no record feature on the diagram for it. there is only recording for the Arris Media Gateway and retail moxi. you should probably get another moxi dvr for that capability. all i need is for them to keep the lights on!

Having a second Moxi would require an additional cablecard, and I don’t believe you could delete recorded shows from another Moxi. I am happy with the Moxi’s feature set and content provided they keep the lights on. My only gripe is I watch a lot of recorded shows from the Moxi Mate. My wife watches about 90% of her shows from the Mate. I am still rolling with the original 500GB drive, so I like to delete shows after watching to keep free space. This can’t happen from the Mate so a lot of shows don’t get deleted until I go onto the main Moxi and figure out which shows have been watched.

What feature diagram are you referring to? I would be interested to know if the Arris Media Player can manage/schedule recordings. I wonder if a Media Player would work with a retail Moxi?? I would like to pick up a second Moxi Mate, but constantly surprised how much these things have been fetching on eBay lately.