View Full Version : Gamestop made me VERY angry today


jblank74
01-05-09, 12:51 PM
Lunch time, get in the car, drive to the Gamestop in the city I work in (Elizabethton, TN) to pick up Left 4 Dead (360) and a Silicone cover for our Wii Fit Balance Board (yes, we are a Wii family again). I walk in to the store and the following conversation occurs:

Gamestop Store Manager D***head (known as GSMD from this point forward): Hey looking for anything particular today?

Me: (Waking past the counter to the Wii section) Yeah, I'm gonna get some Wii accessories and a Left 4 Dead for the 360.

GSMD: I've got lots of them used.

Me: Nah, I kinda want a new one (which I know they have because I can see several of them behind the counter.

GSMD: These are guaranteed to work, great condition, etc, etc, etc.

Me: Yeah, I just prefer new games though.

GSMD: Not interested in saving money huh? (He says while, fumbling around with something, I continue browsing the Wii stuff)

I don't reply to his obvious attempt at baiting me into a used sale.

30 seconds or so later he comes over, disc in hand and says:

GSMD: You mean you wouldn't buy that? (holding disc that is scratch free but has two fingerprint smudges on it, about a foot from my face)

Me: (getting really pissed off now, but trying to maintain some bit of civility) No, I wouldn't. I don't buy used cars, I don't buy used clothes, I don't buy used movies, and I don't buy used games.

GSMD: (walking back behind counter to answer phone) Yeah, I guess you don't like saving money then.

Me: (I don't respond, and continue to just glance at Wii items, until he gets off the phone)

GSMD gets off the phone and I casually start walking to the door to leave. 3/4 of the way there or so, he says:

GSMD: Don't you wanna get Left 4 Dead?

Me: No thanks, I'm just going to buy it at Wal-mart.

And then I close the door behind me and drive to Wal-Mart and get it there.

Now, why on Earth would someone act this way? Yes, I know they rape people that sell the games and push used stuff for profit sakes, but why be a jerk to a customer that has already TOLD YOU, he's going to spend $65 in your store? I can't imagine an employee here at the bank trying to be that way to a customer that has already declined a sales offer. That was really uncalled for, especially from a manager, and I won't be back in that store.

jgibo1
01-05-09, 01:01 PM
Good for you. I hate buying used as well. Unless I have no choice because game is older and harder to find new. So I either go to Bestbuy to add to my reward points or keep my tax dollars local and goto blockbuster or walmart.

Cynn
01-05-09, 01:08 PM
Good god that would have lit me on FIRE. File a customer complaint.

truck-a-sauras
01-05-09, 01:18 PM
the old saying of "The customer is always right" has been dead for too long. If the economy gets bad enough maybe true customer service would make a come back.

logicalnoise
01-05-09, 01:21 PM
you should have just stated why you weren't buying it. I always do.
"we have that used if you want tos ave 5-10 bucks"
Nah I'm trying to teach Gamestop a lesson by making sure they make as little profit off me as possible.

maximuslcd
01-05-09, 01:31 PM
Game stop sux. I never buy games there, they always try to pull the trick on you of purchasing a "new" game and then they have the case opened and put a disc in it from under the counter...wal-mart or BB for me

tronn
01-05-09, 01:32 PM
And then I close the door behind me and drive to Wal-Mart and get it there.


epic.

btw GS as a company makes way more money selling used sh!t than new because they dont split that money with the developers. its sorta like someone making a great product and selling a good number of units. then these people come in and buy it back for little money. but they resell it for almost double what they paid you for it. they just made 100% profit. :mad:

eatenbacktolife
01-05-09, 01:39 PM
Their used pricing for relatively new games is a joke. For $5 more I would much rather get a new copy, and have that money go to the developer/publisher than Gamestop. The last few games I've bought I've been able to get from Amazon for less than Gamestop's used prices.

Daekwan
01-05-09, 01:45 PM
Move to NYC. We buy things here 24/7 with absolutely no conversation. You either want it or you dont. None of that haggling shyt.

Jets
01-05-09, 01:49 PM
You must live in a different NY than me!

whiskey > work
01-05-09, 01:50 PM
Ask him what his favorite color is. While he's thinking, kick him in the balls and walk out of the store

kekborg
01-05-09, 01:51 PM
ask him what his favorite color is. While he's thinking, kick him in the balls and walk out of the store

+1

munkyxtc
01-05-09, 01:56 PM
Their used pricing for relatively new games is a joke. For $5 more I would much rather get a new copy, and have that money go to the developer/publisher than Gamestop. The last few games I've bought I've been able to get from Amazon for less than Gamestop's used prices.

QFT; this is exactly why I don't shop @ GS; and I buy most of my games used; but I can't see giving them $55 for a New Used title that they paid someone else $20 for. Sure, the person who sold it is an idiot but selling me something that has been in the hands of at least 2 other people for the huge $5 savings? I'm gonna have to pass. There is always ebay and I tend to get great deals there.

WJonathan
01-05-09, 01:57 PM
Now, why on Earth would someone act this way?

Because he's a 29 year old ex-stoner who just got his first $30K+ salary, just moved out of his parent's basement, and is in charge of two current stoners, and thinks he's king of the effing world. :rolleyes:

He's a little more pushy than normal, but sadly most GS managers are like this, with the whole "mover and shaker" attitude like they're selling used cars. Games sell themselves and 90% of the time customers already know what they want, no big show is necessary.

WJonathan
01-05-09, 01:59 PM
You must live in a different NY than me!

Soup Nazi district. "You take too long! NO WII FOR YOU!"

PvtChurch
01-05-09, 02:07 PM
That's why I don't shop at Gamestop. I seriously don't get the appeal. I can generally find new releases on Amazon, brand new, for as much or less than I could buy used at Gamestop and I don't have to waste my time being solicited to buy a used copy, a Gamestop rip-off card, and a subscription to Game Informer (worst magazine ever). Even better eBay will usually yield used month old titles at $10-$15 off retail and they're actually in good condition. Hell of a lot easier then digging through 20 copies at Gamestop for the one that has a case, artwork, and manual that doesn't look like it was used to line a dog house with.

munkyxtc
01-05-09, 02:12 PM
Because he's a 29 year old ex-stoner who just got his first $30K+ salary, just moved out of his parent's basement, and is in charge of two current stoners, and thinks he's king of the effing world. :rolleyes:

On a completely unrelated off topic note, I read an article earlier today that McDonalds Managers can earn up to $62k per year in salary and also the best performers get up to 16% of their pay (with company match) placed in their 401k. I almost fell out of my chair...

ballen420
01-05-09, 02:29 PM
Because he's a 29 year old ex-stoner who just got his first $30K+ salary, just moved out of his parent's basement, and is in charge of two current stoners, and thinks he's king of the effing world. :rolleyes:


Some of them need to go back to their old habits then. I was in a GS the afternoon/night COD:WaW came out and the 'manager' was freaking out at all the customers because he wasn't prepared for the early sale of the game (supposed to come out on Tuesday - came out at 5pm on Monday).

Crying because the line was long. Yelling at little kids who wanted their code for the M1A1. Telling some poor parent that every 360 is going to die eventually...every single one.

Now if he had just gone out back for a session and relaxed....

logicalnoise
01-05-09, 02:39 PM
there's an hour long diatribe on youtube about how much gamestops sucks. I worked there a week and quit(I was 18 at the time) because it wasn't worth the BS. Those guys don't even get checks. They get a "money" card which gets filled up on pay day then they can transfer money out to a bank, if you want you can use it at an ATM but then it charges you extra to do that.

beatnikdaddio
01-05-09, 02:58 PM
as stated upthread, their profit margin is greater with the used game, that's why they push them on you so hard... because they stole it from some kid who didnt know they could sell it on craigslist for better money.

i hate these guys. they want you to GIVE them what you have, then sell it at a premium. plus, the game developers dont see a dime of that 2nd sell.

since, most times, theyre only saving you $5 on a newer game, just go ahead and spend the money to get a new copy and support the guys who actually put in the time/sweat to MAKE that game youre buying, rather than the guy who rips people off and basically steals their games to sell at a (much) higher price.

MikeAlletto
01-05-09, 04:01 PM
On a completely unrelated off topic note, I read an article earlier today that McDonalds Managers can earn up to $62k per year in salary and also the best performers get up to 16% of their pay (with company match) placed in their 401k. I almost fell out of my chair...

Do you realize how much money a well run McDonalds store can bring in for the franchise owner? In order to have a well run store you need managers who can keep the kiddies in line and run the system and know how to order correctly to maximize the profits.

rahimlee54
01-05-09, 04:08 PM
Also the gamestop corp rates the stores based on how many used games they sale, not on anything else. If your store is better you are selling more used games, the store managers get promotions if they can bring a store up the ladder, within the region.

I dont buy there either Ill stick with big box for games, they usually have sales or deals going on them.

confidenceman
01-05-09, 04:22 PM
Do everyone in your area a favor and file a complaint! Contact the district manager for Gamestop (phone, email, whatever) and let them know what happened. Tell them you won't shop there anymore (and then don't).

I really don't think that's normal behavior, even for Gamestop. Totally over the line.

DaGamePimp
01-05-09, 04:48 PM
http://www.gamasutra.com/php-bin/news_index.php?story=21719

;)

- Jason

phantom203r
01-05-09, 04:51 PM
I never buy used and I never sell my games to those jerks, I'll rather sell them to a friend or let them collect dust.
Call in or email a complaint, its very effective I've had to do it a few times myself with other stores.

philucifer
01-05-09, 04:54 PM
since, most times, theyre only saving you $5 on a newer game, just go ahead and spend the money to get a new copy and support the guys who actually put in the time/sweat to MAKE that game youre buying, rather than the guy who rips people off and basically steals their games to sell at a (much) higher price.

Amen! I'd rather pay an extra $5 and make sure the people who made the game get paid.

Column
01-05-09, 04:56 PM
You didn't turn into the Hulk? FAIL!

alpha21
01-05-09, 04:58 PM
You didn't turn into the Hulk? FAIL!he was wearing a new shirt, he got for xmas

Shaner1
01-05-09, 05:13 PM
Isn't it amazing what some people will say and do at times. I just can't stand it when someone wants to force an opinion on me or make comments in regards to what I want to do. I mean.... hello? I'm allowed to buy a new game or a used game without having some clown I don't know tell me what I "should" be doing based on his logic.

This is something my wife and I just talked about with our 12 year old son. He has a "buddy" that is always critical, to the point where our son and 2 other kids don't want to hang out with him anymore. I don't blame him one bit, I've heard enough stories about the kid where I wanted to tell my son to clip in one in the mouth.

Back on direct topic, I like with the OP did... you have to save the Hulk outs for worse situations. :) Like calling Microsoft to fix your broken 360.... again... :)

SCWells72
01-05-09, 06:06 PM
So certainly that guy was an idiot, but I'm not sure I agree with what quite a few of you guys are saying. So Gamestop has found a way to capitalize on the secondhand market. So do tons of other folks in tons of other industries.

I use Gamestop pretty regularly, though I almost always try to take advantage of specials that include additional trade-in credit plus the extra 10% I get using my Edge card. I buy used games, again for 10% off, so even relatively new games cost me ~$41.50-49.50 vs. $50-60. As a result, I rarely pay more than $20 to play a game unless I plan to keep it indefinitely.

Folks who rent games through Gamefly, Blockbuster, Hollywood Video, etc., aren't doing the original game developers any favor, either. Who knows how many folks end up playing a single purchased copy of a game via rental?! Having said that, I rent as well. My Blockbuster Online account gives me one free movie or game rental a month, and since they don't really ever assess late fees anymore, that means that I generally play a good single-player game from beginning to end each month "for free" (as long as I'm paying my $17/month for three movies out at a time).

It's interesting some of the tactics being taken by developers these days to marginalize the video game aftermarket, though, such as selling through download channels, making certain content only available to the original purchaser, etc. I think that'll become more prominent over time, but for now I for one appreciate the second-hand and rental market for games!

Doesn't change the fact that the OP's encounter would've been infuriating, of course...

Scott_lb
01-05-09, 06:06 PM
I was using up a bunch of credits when purchasing Dead Space for the 360. They demanded on selling me a "new" open copy even though they had a sealed one right behind the counter (on display - not being held for someone). I know that if open discs aren't scratched or scuffed they play just the same, but I just don't like paying full price for open product. This one reason I don't mind abusing their "buy a used game, beat it, and return it for full credit within 7 days" policy.

JasonSuave
01-05-09, 06:21 PM
While this is clearly the fault of the said GSMD... I still have this nagging feeling that Gamestop corporate is brainwashing it's employees into thinking that their sales/preorder tactics are actually "beneficial" to the average consumer. For all we know, the GSMD in this situation may have been 1 used-game-sale shy of getting fired. I say the corporation is still 50% at fault on this one.

PvtChurch
01-05-09, 06:48 PM
So certainly that guy was an idiot, but I'm not sure I agree with what quite a few of you guys are saying. So Gamestop has found a way to capitalize on the secondhand market. So do tons of other folks in tons of other industries.



No one's claiming there's anything wrong with Gamestop's practices morally. Most of us are simply well aware of what a complete rip-off it is and therefor choose not to shop there.

dogmanky
01-05-09, 07:14 PM
I avoid Gamestop also. Amazon for teh win!

N8DOGG
01-05-09, 07:26 PM
I use gamestop but only because the chick who works there is uber hot and flirts like mad when I'm in there (but I still NEVER buy used game)

God she's got a nice everything :)

RTRic
01-05-09, 07:29 PM
my blockbuster online account gives me one free movie or game rental a month, and since they don't really ever assess late fees anymore, that means that i generally play a good single-player game from beginning to end each month "for free" (as long as i'm paying my $17/month for three movies out at a time).

+1

mcmushx15
01-05-09, 07:34 PM
i tend to believe that GS makes more money off selling used games then selling new.
Pricing is pretty much set from Manf. so for them to buy it back at 25 bucks to sell it at 45 bucks, thats straight cash ...

good for you and not being suckered in to buying used..

ddrheretic
01-05-09, 07:42 PM
I've never had a problem at the two gamestops I go to.. I don't go to them very often but when I do I get the (is there anything I can help you with) and that is that.. Although one time at the gamestop in Valparaiso they asked me if I had just been there.. I have/had a lookalike in that area. I saw him at best buy once in the pc game section. It was really sorta eerie.

Justin Sain
01-05-09, 08:39 PM
My Blockbuster Online account gives me one free movie or game rental a month, and since they don't really ever assess late fees anymore, that means that I generally play a good single-player game from beginning to end each month "for free" (as long as I'm paying my $17/month for three movies out at a time).


My BB in Orlando is testing a new rental fee structure that will eventually go into effect will all the BBs once the kinks are worked out.

Currently at my BB using a blue rewards card games are rented for five days. After five days your account is charged $.99 per day that it is kept up to, and I don't remember how long maybe seven days, and then the full price of the game is charged to your account. I believe they will have three membership levels but that's what I get with mine. I've already had to pay the late fees. Get ready because it's coming :(

RTRic
01-05-09, 09:39 PM
My BB in Orlando is testing a new rental fee structure that will eventually go into effect will all the BBs once the kinks are worked out.

Currently at my BB using a blue rewards card games are rented for five days. After five days your account is charged $.99 per day that it is kept up to, and I don't remember how long maybe seven days, and then the full price of the game is charged to your account. I believe they will have three membership levels but that's what I get with mine. I've already had to pay the late fees. Get ready because it's coming :(

I don't think that is the same as the BBO account.

Mike LS
01-05-09, 09:45 PM
No one's claiming there's anything wrong with Gamestop's practices morally. Most of us are simply well aware of what a complete rip-off it is and therefor choose not to shop there.

What about the post above that said they make money by stealing games from kids and selling them used? Sounds like an accusation of some tom-foolery to me.

:)

PvtChurch
01-05-09, 09:56 PM
What about the post above that said they make money by stealing games from kids and selling them used? Sounds like an accusation of some tom-foolery to me.

:)

Ok, MOST of us aren't claiming it's a moral dilemma ;)

Robocop2
01-05-09, 10:28 PM
Good god that would have lit me on FIRE. File a customer complaint.

That will probably get the guy a promotion to be honest

Cynn
01-06-09, 01:56 AM
That will probably get the guy a promotion to be honest

Gah, you are probably right.

maximuslcd
01-06-09, 09:10 AM
On a completely unrelated off topic note, I read an article earlier today that McDonalds Managers can earn up to $62k per year in salary and also the best performers get up to 16% of their pay (with company match) placed in their 401k. I almost fell out of my chair...

Thats because they cant get anyone to flip burgers anymore, no one wants to actually "work" anymore. Alot of the Mcdonalds around here are all mexicans working in them, I dont frequent Mcdonalds very often at all because I value my health, but I have seen signs that say they are hiring for $8.50 an hour plus a signing bonus:confused:...back on topic

The local GS here is the crappiest, most unorganized store I have ever seen, If I truely have to look for a used game I go to the one in the next town. I also was looking for a Wii for my 9 yr old for christmas, I called GS and here is how the call went.

Me: Do you have any Wii's in stock by chance?
GS: Why yes we have 2 left.
Me: Well I am about 2 hours away right now traveling for work but I can come in and get it if you'll hold it for me.
GS: Ooohhhh no we can do that.
Me: WTF? Well how bout I give you my CC number and you go ahead and run my card and I'll pick it up in 2 hours.
GS: Ohhh no we cant take card numbers over the phone.
Me: Your kidding me right?
GS: Nope not kidding
Me: Hmmm well then keep the POS and I'll find it somewhere else...click.

Found one 20 mins later and a B & M store

jm9843
01-06-09, 11:34 AM
I use gamestop but only because the chick who works there is uber hot and flirts like mad when I'm in there (but I still NEVER buy used game)

God she's got a nice everything :)

Pics or it didn't happen.

number1laing
01-06-09, 11:48 AM
Thats because they cant get anyone to flip burgers anymore, no one wants to actually "work" anymore. Alot of the Mcdonalds around here are all mexicans working in them, I dont frequent Mcdonalds very often at all because I value my health, but I have seen signs that say they are hiring for $8.50 an hour plus a signing bonus:confused:...back on topic

The local GS here is the crappiest, most unorganized store I have ever seen, If I truely have to look for a used game I go to the one in the next town. I also was looking for a Wii for my 9 yr old for christmas, I called GS and here is how the call went.

Me: Do you have any Wii's in stock by chance?
GS: Why yes we have 2 left.
Me: Well I am about 2 hours away right now traveling for work but I can come in and get it if you'll hold it for me.
GS: Ooohhhh no we can do that.
Me: WTF? Well how bout I give you my CC number and you go ahead and run my card and I'll pick it up in 2 hours.
GS: Ohhh no we cant take card numbers over the phone.
Me: Your kidding me right?
GS: Nope not kidding
Me: Hmmm well then keep the POS and I'll find it somewhere else...click.

Found one 20 mins later and a B & M store

They can hold it if they want to (even if you never show up its not like the Wii will never get sold) but yea I don't think its allowed to take a CC number over the phone.

Daekwan
01-06-09, 11:53 AM
If you dont like Gamestop. Dont shop there. Problem solved.

I dont understand all the unncessary anger and hate.

You guys need girlfriends.. :0)

logicalnoise
01-06-09, 11:55 AM
Thats because they cant get anyone to flip burgers anymore, no one wants to actually "work" anymore. Alot of the Mcdonalds around here are all mexicans working in them, I dont frequent Mcdonalds very often at all because I value my health, but I have seen signs that say they are hiring for $8.50 an hour plus a signing bonus:confused:...back on topic

The local GS here is the crappiest, most unorganized store I have ever seen, If I truely have to look for a used game I go to the one in the next town. I also was looking for a Wii for my 9 yr old for christmas, I called GS and here is how the call went.

Me: Do you have any Wii's in stock by chance?
GS: Why yes we have 2 left.
Me: Well I am about 2 hours away right now traveling for work but I can come in and get it if you'll hold it for me.
GS: Ooohhhh no we can do that.
Me: WTF? Well how bout I give you my CC number and you go ahead and run my card and I'll pick it up in 2 hours.
GS: Ohhh no we cant take card numbers over the phone.
Me: Your kidding me right?
GS: Nope not kidding
Me: Hmmm well then keep the POS and I'll find it somewhere else...click.

Found one 20 mins later and a B & M store

If it were me I would have offered to hold it for an hour(if the manager was cool with it) and no minimum wage employee would run your card without you in the store ready to take your merchandise. And frankly that would've been an idiot move on your part considering he would have your credit card number at the ready to do whatever he wanted with it.

Dioneo
01-06-09, 12:00 PM
I've never had a problem at the two gamestops I go to.. I don't go to them very often but when I do I get the (is there anything I can help you with) and that is that.. Although one time at the gamestop in Valparaiso they asked me if I had just been there.. I have/had a lookalike in that area. I saw him at best buy once in the pc game section. It was really sorta eerie.

I saw my twin once. He had a really hot girlfriend. So I killed him and took his place. We're very happy.

RafaelSmith
01-06-09, 12:01 PM
If you dont like Gamestop. Dont shop there. Problem solved.

I dont understand all the unncessary anger and hate.

You guys need girlfriends.. :0)

Ha my girlfriend hates Gamestop/EB more than I do. We buy all our gaming things from BB/CC or Target....or in some cases online at Amazon.

DaDeuce
01-06-09, 03:05 PM
If you guys aren't profitting every time you walk into a Gamestop your doing it wrong.

number1laing
01-06-09, 03:13 PM
Lots of anger over GS. For some reason every gaming forum on the internets works itself into a rabid froth over the mere mention of that store yet it keeps making more and more money every year. I signed up for Game Informer (yea its a toilet paper rag but I had an airplane flight and they had like 4 old issues they were willing to give me) and get 10% off used games so sometimes I buy used. It's also decent for getting old games like the GT4 I got for like $7. I just need to get a copy of Shenmue 2 for Xbox and I'll be all set...

WJonathan
01-06-09, 03:19 PM
On a completely unrelated off topic note, I read an article earlier today that McDonalds Managers can earn up to $62k per year in salary and also the best performers get up to 16% of their pay (with company match) placed in their 401k. I almost fell out of my chair...

:eek: There's a McDonalds in Beverly Hills?

tjeepdrv
01-06-09, 04:05 PM
The manager of a McDonald's here alternates between parking his Escalade and Z06 in the manager's parking spot.

mhufnagel
01-06-09, 04:17 PM
epic.

btw GS as a company makes way more money selling used sh!t than new because they dont split that money with the developers. its sorta like someone making a great product and selling a good number of units. then these people come in and buy it back for little money. but they resell it for almost double what they paid you for it. they just made 100% profit. :mad:

What the hell did the developers do to get GS to split that money with them? They sold the game, made their money and now the product is in the secondary market. Even though GS rips people off when buying used games, they still pay for them. They're not stealing them from the developer or publisher.

As far as buying new games at Gamestop, don't do it. They open up every copy they get. Even if the case is behind the counter, the disc is in an envelope next to the case!

Gamestop is a great place to buy used games when they run their promotions. Just make sure to check the disc before paying for the game.They even run promotions in buying back games. Cheapassgamer.com has plenty of threads where people take advantage of various promotions and flip games between GS, Blockbuster, Hollywood Video/Game Crazy, etc. If your dedicated, you can make out like a bandit!

Fargus777
01-06-09, 09:47 PM
I guess you dont like saving money, Its 49.99 new virtually everywhere this week.:D

kjr39
01-06-09, 10:09 PM
If you dont like Gamestop. Dont shop there. Problem solved.

I dont understand all the unncessary anger and hate.

You guys need girlfriends.. :0)

Yup. The monthly 'gamestop sucks' threads are swell.

whiskey > work
01-07-09, 07:50 AM
stopped in there yesterday to see if they still had battlefield bc for twenty. As suspected, the deal was short lived

jblank74
01-07-09, 09:54 AM
Yup. The monthly 'gamestop sucks' threads are swell.

1. You didn't have to come in here.

2. I had no problem with Gamestop before this incident.

3. All I see in here are people commenting on my experience and sharing their own. What is the problem with that???? It is a forum after all.

ballen420
01-07-09, 09:56 AM
stopped in there yesterday to see if they still had battlefield bc for twenty. As suspected, the deal was short lived

I'll ship you mine for $20. I'd be happy only losing $10 on that game.

number1laing
01-07-09, 10:22 AM
As far as buying new games at Gamestop, don't do it. They open up every copy they get. Even if the case is behind the counter, the disc is in an envelope next to the case!


No, no, that's not true at all.

whiskey > work
01-07-09, 10:31 AM
I'll ship you mine for $20. I'd be happy only losing $10 on that game.

Where are you in MASS?

talbain
01-07-09, 10:32 AM
the guy was just doing his job. you have no idea what kind of pressure corporate puts on these guys to sell used games. in fact i'd bet that if you did you would have understood his tactics.

jblank74
01-07-09, 10:41 AM
the guy was just doing his job. you have no idea what kind of pressure corporate puts on these guys to sell used games. in fact i'd bet that if you did you would have understood his tactics.

So being rude, overly pushy, and downright unpleasant to be around, is doing his job. Hmm, gotcha. :rolleyes:

Look, pressure is one thing, being so much of a jerk to a customer that you make him walk out, never to come back, is entirely on another level. Maybe where you live (on bizarro world apparently), it's acceptable to be hateful to customers and still expect to retain their business.

I'm the CUSTOMER, I don't have to "understand" that behavior, nor should any customer simply have to take that kind of attitude from a salesperson or store manager.

You're nuts my friend.

PvtChurch
01-07-09, 10:41 AM
the guy was just doing his job. you have no idea what kind of pressure corporate puts on these guys to sell used games. in fact i'd bet that if you did you would have understood his tactics.

Pushing used games is one thing, hell I'm sure people who shop at Gamestop expect it at this point. What that guy did was A) obnoxious and B) insulting to the customer. When a customer says "no" you don't try to make them think their train of thought is wrong (multiple times), you accept it, take his/her money, and wait for the next person to try to push your crap on.

God I miss EBGames. I can remember walking in there back in the day and putting a used copy of Xenosaga on the counter after not being able to find a new copy. To my amazement the guy behind the counter, without my saying a word, says "O I think we have a new copy of that out back if you're interested". He steps out back and fetches me a new copy, in the shrink wrap no less. You don't get that anymore.

Edwin430
01-07-09, 11:03 AM
I'll never buy games from GS just for the fact that they let their employees check out brand new games for however long they please and bring them back and sell right back to the customer as NEW! I'll just use Goozex or get Best Buy to price match all of the worthwhile specials that other retailers may have. GS can go die of tuberculosis in a ditch somewhere for all I care.

spyder696969
01-07-09, 12:11 PM
I've never had a good experience with GameSlop. :mad: Worst ever:

I walk in with the full Shin Magami's Digital Devil Saga collection for PS2. Just to verify Slop's ripoff attitude, I ask what I can get for the discs. The clerk goes behind the counter, types in the name, and I watch his eyes leap out of their sockets like the wolf ogling the girl in those old cartoons.

Him: "Ummm...I can give you $3 per disc, even though we don't usually take PS2 games anymore."

Me: "Ummm...thanks, but no thanks." (I didn't speak the words that I was thinking because children were present.)

The clerk nearly tackles me on the way out of the store, offering a "whopping" $4 per disc, then $5, as though he's doing me some enormous favor. I leave, come home and put the set on eBay. Netted $276.00 after fees. :)

$3 per disc. Yeah, right! :rolleyes:

In the second worst experience ever, they offered me $6 in credit for a black label FFVII. :(

CoreyM
01-07-09, 12:27 PM
I'll never buy games from GS just for the fact that they let their employees check out brand new games for however long they please and bring them back and sell right back to the customer as NEW! I'll just use Goozex or get Best Buy to price match all of the worthwhile specials that other retailers may have. GS can go die of tuberculosis in a ditch somewhere for all I care.
This was the turning point for me - though I think the store was an EB at the time - I called in and was told a game was in stock, asked them to hold it and drove to the store. Well turns out the game was no longer in stock because an employee checked it out, we'll give you a call when he brings it back. Ummm, no thanks.

metal83
01-07-09, 12:34 PM
I once tried to trade in a few DVD's at gamestop for some credit, i almost about laughed in the clerks face when he told me $0.50 for one, $0.25 for another (Keep in mind these were new movies at the time). Then i took the same movies to Newbury Comics and they were offering $8-10 for the DVD's. I never bothered trying that at gamestop again, and i don't bother selling games their either, craigslist is much more profitable.

Gamestop does suck in everyway in my opinion, but luckily we all have a choice to shop there or not. Besides you can usually get games cheaper at the B&M stores or online anyway.

CoreyM
01-07-09, 12:45 PM
When they stopped allowing you to return new games they pretty much became useless. I realize some people abused this privilege but it was the only thing that differentiated them from the big box stores. Well that and the smarmy attitude of the sales geeks.

mhufnagel
01-07-09, 02:00 PM
No, no, that's not true at all.

Maybe in your area this is true. But at the 3 or 4 Gamestops I frequent, everything on the shelfs behind the counter are opened and this has been the case for at least the last 6 months.

ballen420
01-07-09, 02:37 PM
Maybe in your area this is true. But at the 3 or 4 Gamestops I frequent, everything on the shelfs behind the counter are opened and this has been the case for at least the last 6 months.

That's so people don't steal them? They only offer those when they have no more unopened ones left. Either that, or you have some shady GS's in your area (not that most of them aren't, but if you're buying something opened and paying the new price for it, then that's your issue).

mhufnagel
01-07-09, 02:50 PM
That's so people don't steal them? They only offer those when they have no more unopened ones left. Either that, or you have some shady GS's in your area (not that most of them aren't, but if you're buying something opened and paying the new price for it, then that's your issue).

I don't see how that would prevent theft? People would just steal the envelope containing the disc. The disc is kept right next to the case. These stores do have some unopened games behind the doors on the shelfs, but for the most part they aren't the same games.

And that is why I said not to buy new at Gamestop.

formulanerd
01-07-09, 02:59 PM
me: Hi, i'd like to return this new game i bought the other day, it's unused, i just decided i didnt want it.

gs: uh dude, that game is opened, it's used.

me: "uh, dude" YOU opened that game and sold it to me this way

gs: that game is not a new game.

me: hmmm, so if i don't punch you in the face, is the game still used?

gs: do you have your receipt?

me: yes, here it is.

gs: heres your refund, thanks.

ballen420
01-07-09, 03:01 PM
I don't see how that would prevent theft? People would just steal the envelope containing the disc. The disc is kept right next to the case. These stores do have some unopened games behind the doors on the shelfs, but for the most part they aren't the same games.

And that is why I said not to buy new at Gamestop.

I guess I'm confused. I thought you were saying the game discs are kept behind the counter for games on the shelves (the ones you browse at throughout the store), which is to prevent theft.

So, you're saying all the games on the shelves behind the register are open? That doesn't make sense but I'm not going to question you. I've never seen this at any other GS. Hopefully if that's the case, no one buys new from there.

ballen420
01-07-09, 03:03 PM
me: Hi, i'd like to return this new game i bought the other day, it's unused, i just decided i didnt want it.

gs: uh dude, that game is opened, it's used.

me: "uh, dude" YOU opened that game and sold it to me this way

gs: that game is not a new game.

me: hmmm, so if i don't punch you in the face, is the game still used?

gs: do you have your receipt?

me: yes, here it is.

gs: heres your refund, thanks.

wake up dude. highly doubt this is how that went down...maybe in your head.

number1laing
01-07-09, 03:12 PM
Maybe in your area this is true. But at the 3 or 4 Gamestops I frequent, everything on the shelfs behind the counter are opened and this has been the case for at least the last 6 months.

So after every shipment there is some guy gutting dozens of games? That is madness. And Sparta.

tjeepdrv
01-07-09, 03:15 PM
Gamestop makes me... hungry? You're not gonna like me when I'm hungry.

RY35AN
01-07-09, 03:23 PM
wake up dude. highly doubt this is how that went down...maybe in your head.

ha-ha, so true.

TrueBlueLS
01-07-09, 11:26 PM
So after every shipment there is some guy gutting dozens of games? That is madness. And Sparta.

No, the only games to be gutted are for any blank spots on the walls where the game needs to be on display.

formulanerd
01-07-09, 11:28 PM
wake up dude. highly doubt this is how that went down...maybe in your head.

you're right, i probably wasn't as nice as i typed it out... but at 6'5, 245, ex-military, you dont always have to say so much.

ithaca
01-07-09, 11:51 PM
you're right, i probably wasn't as nice as i typed it out... but at 6'5, 245, ex-military, you dont always have to say so much.

pfff... at 6'9, 265, ex-UFC fighter, I just walk in and take whatever I want. If I even hear a peep, they're asleep in less than 5 seconds.

formulanerd
01-08-09, 12:11 AM
pfff... at 6'9, 265, ex-UFC fighter, I just walk in and take whatever I want. If I even hear a peep, they're asleep in less than 5 seconds.


haha! thats the way you get it done!

mhufnagel
01-08-09, 12:51 PM
So, you're saying all the games on the shelves behind the register are open? That doesn't make sense but I'm not going to question you. I've never seen this at any other GS. Hopefully if that's the case, no one buys new from there.

Yes, this is exactly the case. The games that are on the shelf behind the counter are all opened. At first it was only one store in my area, but after a few months all of the stores I visit does this. It's crazy, but that's the truth.

formulanerd
01-08-09, 01:02 PM
my store usually has SOME sealed... but if they have 10 cases on the shelves, and only 10 in stock, all 10 of those "new" games behind the counter are:

A) Opened
B) Covered in some 17 year old stoners fingerprints
C) Most likely mishandled and shoved in a paper envelope

Yrd
01-08-09, 01:50 PM
I'm glad I stopped going to gamestop. If that's the common practice they better give you the $5 used price because that crap isn't new.

Actually this could be a good way to take advantage of their horrible practices. Since they want to pawn crap off on you as new you buy it new play it until you finish and take it back brand new the way they sold it to you and get your money back. Everyone start doing this and hopefully the company either goes out of business or learns how to buy and sell things at fair prices.

Jopopsy
01-08-09, 02:30 PM
I don't know, I wouldn't buy a 'new' game from Gamestop, but I have no problem trading things in. Yah, I know I'm taking the shaft on the price. But I'm paying for the conveniance of just dropping it off. Kinda like trading in a car vs. selling it on your own. Its not like they are holding you hostage till you give them the game and THEN they tell you the $$ you'll get in return. As many have stated, you are free to walk out the door at any time.

They are there to make money, not do you any favors.

RY35AN
01-08-09, 03:04 PM
"They are there to make money, not do you any favors."

The go's without saying. People here know that a business wants to make money. That doesn't mean you have to agree with the way they make it.

aaronwt
01-08-09, 03:14 PM
I don't see how that would prevent theft? People would just steal the envelope containing the disc. The disc is kept right next to the case. These stores do have some unopened games behind the doors on the shelfs, but for the most part they aren't the same games.

And that is why I said not to buy new at Gamestop.

Every game I've purchased has always been sealed.

Mobius_570
01-08-09, 04:14 PM
Since we're trading Gamestop stories. I went there on Sunday and bought my first 360. I get home excited to set it up and get playing. When I open the box I notice the LEGO Indy/Kung Fu Panda case is shattered. So instead of hooking up it I figured I would return it the next day and have it replaced. I never took the system out thinking they would have to replace it, I wasn't sure. So monday I goto Gamestop tell them my situation and it goes down like so:

GS "Yeah that happens, not much you can do"

Me "Huh, really. You told me yesterday I have 30 days to return this sytem if need be. So if it takes me returning the system to get it resolved, I will. Just what I need, my little son cutting his fingers on a broken case.

GS "Give me the game"

So I hand him the game and the game has a double case, so he pulls out the middle flap that holds the game and puts it in a regular case. So I asked if I could get a new double disc case. He said that is all they have. Okay, so be it. So I walk out with my bulging new case that 2 discs don't fit in comfortably.

Then last night I play online for the first time. I plug in my new headset into my new wireless controller, it doesn't work. A few weeks ago I bought a wired controller to use on my PC, so I grab that and plug it in with the headset and it works. So I call today to see what I can do about getting it corrected.

Me "Yeah I was in there early this week and purchased a new 360." - Then preceeded to tell him about the headset/controller issue.

GS "You'll have to call Microsoft and return it through them"

Me "I just bought it sunday"

GS "Call Microsoft"

Me "I was told I have 30 days to return this to you if anything was wrong"

GS "Not sure, I'll get my manager.............. I think you'll have to call Microsoft"

Me "Okay, I will be there afterwork with the system in hand and returning it to you for a full refund, not an exchange, then I will go and purchase this system at another retailer. Thanks."

Before I could hang up

GS "Bring us your headset and controller and we will replace it"

Me "For new ones, or used?"

GS "Just bring them in"

So now if I get there and want to replace them for used, I'm going to freak, then drive home pack up the system and get a refund. Then go get one somewhere else. After this I'm officially done with Gamestop.

RY35AN
01-08-09, 04:42 PM
I'd just return it and buy it from another retailer. Best Buy or Target something along those lines. They don't give you any grief about exchange or return.

spyder696969
01-08-09, 06:05 PM
pfff... at 6'9, 265, ex-UFC fighter, I just walk in and take whatever I want. If I even hear a peep, they're asleep in less than 5 seconds.

:D Nomination: Best Parody of a Narcissistic AVS Post, 2009 :D

jaymac8888
01-08-09, 06:41 PM
They are selling madden 09 USED for $54.99. lol

PvtChurch
01-08-09, 07:30 PM
Since we're trading Gamestop stories.... Then go get one somewhere else. After this I'm officially done with Gamestop.

Truncated. All I have to say to that is wow, that's a new low even for Gamestop.

CoreyM
01-08-09, 07:38 PM
I buy all my consoles from Costco now and will as long as they keep their normal return/exchange policy.

If I must have a used game I try to get from GameFly since I can preview it before they have my money. Prices are far better too.

ultracat
01-08-09, 08:21 PM
Move to NYC. We buy things here 24/7 with absolutely no conversation. You either want it or you dont. None of that haggling shyt.

LOL no haggling in NYC! Take a walk down Little Luis Vuitton Lane...

Mobius_570
01-08-09, 08:25 PM
Follow up....

I exchanged my controller and headset for different ones at gamestop and everything seems to be working. Lesson I learned is to go to any other store to buy my systems.

There is funny story about my return. I get there and hand him my controller and headset, he starts to head for the back. I stop him and tell him I don't want used items and make sure they are new. He brought back both in wrappers, still sealed, so I assume they were new.

I get home and try to get the controller to turn on and the guide button just flashes. Since I'm new to Xbox, I wasn't sure how to sync the controller. So I look online and it says to hit the little button on top of the controller. So I do so and it continues to blink, now I'm furious. I'm 3 minutes from formatting my hard drive and packing it back up for return. So I call Gamestop and explain what I'm trying to do and he tells me about the sync button next to the memory card slots on the console. So when I hit that all worked great and the headset is now functional.

This had to be the most frustrating time I have every had with any retail outlet. Thank god it is over................ for now.

ultracat
01-08-09, 08:26 PM
Since we're trading Gamestop stories. I went there on Sunday and bought my first 360. I get home excited to set it up and get playing. When I open the box I notice the LEGO Indy/Kung Fu Panda case is shattered. So instead of hooking up it I figured I would return it the next day and have it replaced. I never took the system out thinking they would have to replace it, I wasn't sure. So monday I goto Gamestop tell them my situation and it goes down like so:

GS "Yeah that happens, not much you can do"

Me "Huh, really. You told me yesterday I have 30 days to return this sytem if need be. So if it takes me returning the system to get it resolved, I will. Just what I need, my little son cutting his fingers on a broken case.

GS "Give me the game"

So I hand him the game and the game has a double case, so he pulls out the middle flap that holds the game and puts it in a regular case. So I asked if I could get a new double disc case. He said that is all they have. Okay, so be it. So I walk out with my bulging new case that 2 discs don't fit in comfortably.

Then last night I play online for the first time. I plug in my new headset into my new wireless controller, it doesn't work. A few weeks ago I bought a wired controller to use on my PC, so I grab that and plug it in with the headset and it works. So I call today to see what I can do about getting it corrected.

Me "Yeah I was in there early this week and purchased a new 360." - Then preceeded to tell him about the headset/controller issue.

GS "You'll have to call Microsoft and return it through them"

Me "I just bought it sunday"

GS "Call Microsoft"

Me "I was told I have 30 days to return this to you if anything was wrong"

GS "Not sure, I'll get my manager.............. I think you'll have to call Microsoft"

Me "Okay, I will be there afterwork with the system in hand and returning it to you for a full refund, not an exchange, then I will go and purchase this system at another retailer. Thanks."

Before I could hang up

GS "Bring us your headset and controller and we will replace it"

Me "For new ones, or used?"

GS "Just bring them in"

So now if I get there and want to replace them for used, I'm going to freak, then drive home pack up the system and get a refund. Then go get one somewhere else. After this I'm officially done with Gamestop.

Bring the whole thing with you but leave it in the car. Go in with the headset, be polite, act like everything is normal. If anything doesn't go your way, don't argue or get upset. Just take the headset and walk out of the store, go to your car, pack it all back up, walk back in 5 minutes later and say nothing but "Full refund time" and just keep saying that over and over no matter what they say until they give you all your money back. I love f*cking with a-hole pressure sales people LOL; try it, it's fun and way more satisfying than getting mad.

RTRic
01-08-09, 08:54 PM
Since we're trading Gamestop stories. I went there on Sunday and bought my first 360. I get home excited to set it up and get playing. When I open the box I notice the LEGO Indy/Kung Fu Panda case is shattered. So instead of hooking up it I figured I would return it the next day and have it replaced. I never took the system out thinking they would have to replace it, I wasn't sure. So monday I goto Gamestop tell them my situation and it goes down like so:

GS "Yeah that happens, not much you can do"

Me "Huh, really. You told me yesterday I have 30 days to return this sytem if need be. So if it takes me returning the system to get it resolved, I will. Just what I need, my little son cutting his fingers on a broken case.

GS "Give me the game"

So I hand him the game and the game has a double case, so he pulls out the middle flap that holds the game and puts it in a regular case. So I asked if I could get a new double disc case. He said that is all they have. Okay, so be it. So I walk out with my bulging new case that 2 discs don't fit in comfortably.

Then last night I play online for the first time. I plug in my new headset into my new wireless controller, it doesn't work. A few weeks ago I bought a wired controller to use on my PC, so I grab that and plug it in with the headset and it works. So I call today to see what I can do about getting it corrected.

Me "Yeah I was in there early this week and purchased a new 360." - Then preceeded to tell him about the headset/controller issue.

GS "You'll have to call Microsoft and return it through them"

Me "I just bought it sunday"

GS "Call Microsoft"

Me "I was told I have 30 days to return this to you if anything was wrong"

GS "Not sure, I'll get my manager.............. I think you'll have to call Microsoft"

Me "Okay, I will be there afterwork with the system in hand and returning it to you for a full refund, not an exchange, then I will go and purchase this system at another retailer. Thanks."

Before I could hang up

GS "Bring us your headset and controller and we will replace it"

Me "For new ones, or used?"

GS "Just bring them in"

So now if I get there and want to replace them for used, I'm going to freak, then drive home pack up the system and get a refund. Then go get one somewhere else. After this I'm officially done with Gamestop.

Follow up....

I exchanged my controller and headset for different ones at gamestop and everything seems to be working. Lesson I learned is to go to any other store to buy my systems.

There is funny story about my return. I get there and hand him my controller and headset, he starts to head for the back. I stop him and tell him I don't want used items and make sure they are new. He brought back both in wrappers, still sealed, so I assume they were new.

I get home and try to get the controller to turn on and the guide button just flashes. Since I'm new to Xbox, I wasn't sure how to sync the controller. So I look online and it says to hit the little button on top of the controller. So I do so and it continues to blink, now I'm furious. I'm 3 minutes from formatting my hard drive and packing it back up for return. So I call Gamestop and explain what I'm trying to do and he tells me about the sync button next to the memory card slots on the console. So when I hit that all worked great and the headset is now functional.

This had to be the most frustrating time I have every had with any retail outlet. Thank god it is over................ for now.

So you are upset with gamestop for your failure to read the directions for setting up your wireless controller? I am not a fan of gamestop either but...come on man.

What I will give you though is that they should have given you two separate cases if they didn't have a double game case to give you.

PvtChurch
01-08-09, 09:05 PM
So you are upset with gamestop for your failure to read the directions for setting up your wireless controller? I am not a fan of gamestop either but...come on man.

What I will give you though is that they should have given you two separate cases if they didn't have a double game case to give you.

No I think he's upset for all the other ******** they put him through, the controller thing was simply an amusing anecdote as well as the icing on the cake. In this case the cake being a difficult retail experience.

Mobius_570
01-08-09, 09:46 PM
No I think he's upset for all the other ******** they put him through, the controller thing was simply an amusing anecdote as well as the icing on the cake. In this case the cake being a difficult retail experience.

You are correct. That is why I found it amusing, because mentally I'm burnt out from the run around, so when it was my stupidity I immediately assumed it was still broke and was reading to pounce.

RTRic
01-09-09, 06:42 AM
No I think he's upset for all the other ******** they put him through, the controller thing was simply an amusing anecdote as well as the icing on the cake. In this case the cake being a difficult retail experience.

And yet telling him to call MS was actually the best thing for him to do. They are the ones with the double cases and they would have walked him through troubleshooting the controller and headset. I guess it is just me but I always call the manufacturer before I would call the retailer. (shrug)

Mobius_570
01-09-09, 08:35 AM
And yet telling him to call MS was actually the best thing for him to do. They are the ones with the double cases and they would have walked him through troubleshooting the controller and headset. I guess it is just me but I always call the manufacturer before I would call the retailer. (shrug)

I'm not here to argue with your point, I was just telling my story. Sorry I ever brought it up and obviously we aren't same person. I feel if I'm told by a retailer that I have thirty days to return something defective, then I should be able to do just that. This is my first Xbox experience and my first real time at venturing into this part of AVS. Next time you have an issue, please don't post it here or look on the internet for the answer, just call the manufacturer, sit through there wonderful automated menu, and then an hour later you may or may not get it resolved.

sooke
01-09-09, 09:40 AM
And yet telling him to call MS was actually the best thing for him to do. They are the ones with the double cases and they would have walked him through troubleshooting the controller and headset. I guess it is just me but I always call the manufacturer before I would call the retailer. (shrug)

If I read the story right, the original controller issue was actually a defective controller (not a sync/user-error issue).

dbburns
01-09-09, 02:00 PM
I'm with Moby on this one. If I'm within the exchange period, I take it back to the retailer for instant gratification as opposed to waiting on the phone to tell MS my story and then wait for them to send me a game case or a new controller.

BTW, Mobius, I sent you a friend request earlier today...GoNats here in case you are wondering who the heck I am when you see the request.

EDIT: Never mind, I see that you've already added me. Catch you online. Welcome to the club.

Mobius_570
01-09-09, 02:08 PM
I'm with Moby on this one. If I'm within the exchange period, I take it back to the retailer for instant gratification as opposed to waiting on the phone to tell MS my story and then wait for them to send me a game case or a new controller.

BTW, Mobius, I sent you a friend request earlier today...GoNats here in case you are wondering who the heck I am when you see the request.

EDIT: Never mind, I see that you've already added me. Catch you online. Welcome to the club.

Actually the "who the heck is this" did cross my mind, but accepted anyways. :D Looking forward to playing online now that all my intial issues are no resolved.

kekborg
01-09-09, 03:58 PM
I'm with Moby on this one. If I'm within the exchange period, I take it back to the retailer for instant gratification as opposed to waiting on the phone to tell MS my story and then wait for them to send me a game case or a new controller.

BTW, Mobius, I sent you a friend request earlier today...GoNats here in case you are wondering who the heck I am when you see the request.



Me too and me too.

:)

Mobius_570
01-09-09, 04:16 PM
Me too and me too.

:)

Done and done. :)

kjr39
01-20-09, 09:17 PM
It appears their strategy is working:


Amid a devastating period for most retailers, videogame seller GameStop Corp. has posted big sales gains, in part by aggressively marketing used products to cash-strapped consumers.

GameStop this month reported a 22% jump in overall sales and a 10% increase in sales at stores open more than 12 months for the holiday sales period ended Jan. 3. It didn't hurt that videogame sales climbed 9% in December to a record $5.3 billion, according to market research firm NPD Group.

GameStop's sales gains are particularly buoyant compared with other retailers that sell videogames. Best Buy Co., the nation's largest consumer electronics chain, said earlier this month that its sales of entertainment goods, including videogames, movies and music, plunged 12% in December from a year ago. Best Buy's sales of videogame hardware and accessories fell by a "mid-single digits" percentage last month compared with the year before. Circuit City Stores Inc., another retailer of consoles and games, last week announced it would liquidate its 567 stores by April.

GameStop, however, "significantly increased sales of both new and used games," said Daniel DeMatteo, chief executive of the Grapevine, Texas-based retailer in an interview. Results for the final quarter are due in mid-March.

What sets it apart from other game retailers is its virtual lock on used game sales. Those sales are expected to reach $2 billion, or 23%, of GameStop's revenue for its fiscal year ending Jan. 31, according to Pacific Crest Securities. That is up from $1.6 billion, or 22.4%, of revenue a year earlier.

The company, a 2004 spinoff of book retailer Barnes & Noble Inc., began full-bore sales of used goods and accepting trades toward the purchase of new games in 2000.

Customers can trade in old games for credit toward new purchases. It sells used console games for $5 to $10 less than the roughly $60 price of a brand-new game. GameStop generally buys a used game for about half the price a buyer will later pay.

Its business has gathered steam in the recession as consumers pinch their pennies. In the nine weeks ended Jan. 3, its sales of new games and consoles increased 19% to $1.9 billion. But sales of used games and consoles rose an even stronger 32%, to $543.5 million.

"Nobody else has that used-games draw," said retail analyst Joseph Feldman of Telsey Advisory Group. "Once you have played a game awhile and it loses its value, GameStop is pretty much the only place where you can get something for it, and that's a big deal in this economy."

Michael Reed, 31 years old, recently offset part of his purchase of a new $59.99 "NHL 09" hockey videogame by selling an old NHL game that he owned at a GameStop store for $5. "I like the fact that you can trade in games," said the San Francisco resident. "It's only a couple bucks, but it's a couple bucks I didn't have before."

The used-game business is very profitable, too. GameStop's gross profit margin was a hefty 48% for used products in the quarter ended Nov. 1. In contrast, gross margins for new consoles and games are 7% to 20%, according to analysts.

About 42% of GameStop's overall gross profits come from its secondhand business, compared with half that level for new games. "When you consider that most retailers operate on single-digit margins, it's astronomical," said Evan Wilson, an industry analyst with Pacific Crest.

Not everyone is a fan of GameStop's strategy of selling used games. Analysts said some videogame software developers fear the used products steal sales from new games. Unlike with new games, where GameStop typically shares revenue from sales with the game publishers, the retailer doesn't share revenue from used game sales with the game makers.

"We're only recently seeing the tide turn for publishers and hardware manufacturers to try and do something about it," said Mr. Wilson, adding that GameStop's aggressive expansion of stores is causing concern because it means customers in many markets that had previously been buying new games now have easier access to used versions.

As a result, more game publishers are coming up with new add-on features for games that encourage customers to keep them.

Epic Games Inc., creators of the "Gears of War 2" game for Microsoft Corp.'s Xbox 360 console, has begun including codes with their games that unlock extra content, but can only be used once -- an effort to diminish the appeal of buying a used game. Other hit games from Microsoft and Activision Blizzard Inc. also provide extra content that users can access only if they have the actual game.

Still, most game publishers say GameStop is a valuable outlet for them because the retailer caters to hard-core videogamers and employs a young staff of game enthusiasts.

"Look at all the mass merchants. They don't have that kind of knowledgeable sales clerk behind the counter," Brian Farrell, CEO of game publisher THQ Inc., said in an interview last year.

mpalmieri1203
01-20-09, 09:27 PM
Move to NYC. We buy things here 24/7 with absolutely no conversation. You either want it or you dont. None of that haggling shyt.

This is so true...and hysterical

JD23
01-21-09, 11:55 AM
I LOLed at this part.


Still, most game publishers say GameStop is a valuable outlet for them because the retailer caters to hard-core videogamers and employs a young staff of game enthusiasts.

"Look at all the mass merchants. They don't have that kind of knowledgeable sales clerk behind the counter," Brian Farrell, CEO of game publisher THQ Inc., said in an interview last year.

jpjibberjabber
01-21-09, 12:17 PM
On a completely unrelated off topic note, I read an article earlier today that McDonalds Managers can earn up to $62k per year in salary and also the best performers get up to 16% of their pay (with company match) placed in their 401k. I almost fell out of my chair...

It's like being a trashman. Part of the salary is compensation for having an embarrassing career.

SCWells72
01-21-09, 12:26 PM
It's like being a trashman. Part of the salary is compensation for having an embarrassing career.

Or being a plumber. Paid a guy an insane amount of money the other day to trade out some flipper-flappers. Yeah, he's sticking his hands in places where I'd rather not go, but makes you wonder if you're in the wrong business when you write the check!

PvtChurch
01-21-09, 01:39 PM
It appears their strategy is working:

I don't think anybody has ever doubted that GS's strategy works. It works spectacularly. They're making boatloads of money of a customer base which, for the most part, has no idea how bad they're being ripped off. Good on Gamestop, I will never chastise them for taking full advantage of capitalism to make boatloads of money. If the customer doesn't know enough, or care to research how much their game is worth, and has no problem selling a game that goes for $40 used on eBay to Gamestop for $15 then it's their loss.

Doesn't change the fact that Gamestop is in fact a ginormous rip-off and trading games in there will generally mean a loss of between $10-$25 (yes, I am pulling numbers out of my ass :p) more you could have gotten selling it elsewhere. It's also still a rip-off paying $55 for a two month old used game with no artwork and a scummy case that every 12 year old that's walked through that store has had their hands on. Whereas you could check eBay and probably find that same game new for $45-$50 or used for $30-$40.

CoreyM
01-21-09, 02:30 PM
If the customer doesn't know enough, or care to research how much their game is worth, and has no problem selling a game that goes for $40 used on eBay to Gamestop for $15 then it's their loss.
...
It's also still a rip-off paying $55 for a two month old used game with no artwork and a scummy case that every 12 year old that's walked through that store has had their hands on. Whereas you could check eBay and probably find that same game new for $45-$50 or used for $30-$40.
That's the rub. If they didn't get you on both ends I'd at least consider their used games worth looking at. But what's the point when they lowball you on your trade ins and barely discount the used titles worth buying? Fools and their money.

spyder696969
01-21-09, 08:00 PM
Today's adventure:

Went to Game-Slop...got offered a measly $18 (in trade, mind you) for a mint CoD 4. :(

If you find that insulting, Play-N-TRape offered me a "whopping" $5 for the same game! :eek:

onlysublime
01-21-09, 10:28 PM
That's why I don't shop at Gamestop. I seriously don't get the appeal.

There's still uses for Gamestop. The only way of getting old Xbox 1 games for cheap without having to deal with Ebay or worrying about if the disc works. I have one for each TV thanks to XMBC and softmods. yes, the 360 is worlds nicer, but there's still good uses for the old box.

Plus, you can buy refurbished Xbox1 systems at Gamestop for $50 which look pretty darn new and have a 90-day warranty. I can't believe on Craigslist or ebay trying to hock their worn Xbox systems for $100+ when you can buy a refurbished one that has a warranty. Yeah, I read that Gamestop will stop selling Xbox1 systems but the stores seem to have enough for awhile anyways.

spyder696969
01-21-09, 11:16 PM
There's still uses for Gamestop. The only way of getting old Xbox 1 games for cheap without having to deal with Ebay or worrying about if the disc works...Yeah, I read that Gamestop will stop selling Xbox1 systems but the stores seem to have enough for awhile anyways.

I heard recently that Slop won't be taking any more original Xbox games very soon in order to clear up some shelf space, so perhaps you should get all you can, while you can.

FIVE ONE SIX
01-21-09, 11:30 PM
Today's adventure:

Went to Game-Slop...got offered a measly $18 (in trade, mind you) for a mint CoD 4. :(

If you find that insulting, Play-N-TRape offered me a "whopping" $5 for the same game! :eek:
well, COD4 actually went clearance at a few places, so honestly $18 is not bad. hell, before CC went out of business, it was $19.96 there...

Yeah, I read that Gamestop will stop selling Xbox1 systems but the stores seem to have enough for awhile anyways.
they're not going to stop selling original Xbox games, but they are going to stop accepting them as a trade-in as of February 9th...

spyder696969
01-22-09, 12:18 PM
...they're not going to stop selling original Xbox games, but they are going to stop accepting them as a trade-in as of February 9th...

:o Yeah, sorry, that's what I was actually referring to...though, technically, if they stop taking them, it does mean that they will stop selling them fairly soon after. :p

Panic 66
01-22-09, 12:58 PM
Bring the whole thing with you but leave it in the car. Go in with the headset, be polite, act like everything is normal. If anything doesn't go your way, don't argue or get upset. Just take the headset and walk out of the store, go to your car, pack it all back up, walk back in 5 minutes later and say nothing but "Full refund time" and just keep saying that over and over no matter what they say until they give you all your money back. I love f*cking with a-hole pressure sales people LOL; try it, it's fun and way more satisfying than getting mad.

That reminds me of that scene from "Fast Times At Ridgemont High" where that guy is trying to get a refund for his breakfast from Todd!:D

number1laing
01-22-09, 01:01 PM
Hopefully I can find a copy of Shenmue II used... I need to play through that again...

Lord Flatus
01-22-09, 01:08 PM
Or being a plumber. Paid a guy an insane amount of money the other day to trade out some flipper-flappers. Yeah, he's sticking his hands in places where I'd rather not go, but makes you wonder if you're in the wrong business when you write the check!

He might've only changed a flapper for you, but to be a plumber you must work in other people's poo. Do you really think they're overrpaid when you consider all the dooty duty they must perform?

There's a reason plumbers don't chew their fingernails. :eek:

spyder696969
01-22-09, 01:59 PM
There's a reason plumbers don't chew their fingernails. :eek:

Ugh! I could have went all day without that. :(

Funny enough though, I can guarantee that a Vegas blackjack dealer, bank teller, or anyone else that handles vast amounts of money/items have hands are 100X more disgusting than those of a plumber.

I prefer not to think about such things, if possible. The world already had one Hughes.