I have the three Panasonic models in the title which are from three different years. I noticed today ALL three have full TVGOS grid listings through this coming Tuesday, Feb 3.

As of 12am Feb 4, however, ALL the units have no listings found for the remainder of the days shown on the TVGOS.

I have already tried yesterday doing a hard reset (channel up and down) to get a fresh TVGOS setup screen on the E500 w/o any change once the grid got populated again his morning.

I have each of the units connected to my cable using coax into the RF input, bypassing my cable box. It's worked for years that way with no problems.

I have Cox Cable in the Phoenix area. A while ago, someone on one of these threads had posted a link to use to check whether the TVGOS would still be transmitted after the digital conversion, and according to my ZIP code and provider it had been a yes for me. Doesn't seem to have worked out that way.

I hope I'm wrong and this isn't permanent, but I'd suggest everyone check there TVGOS for later in the week. Today through Tuesday is fine for me, so I wouldn't have noticed except I was looking for something using the search on my EH55 and noticed the show wasn't even listed in the search results.

So there might be some surprises out there as the weeks go on. Hope I'm wrong and they all come back, but it seems too coincidental that several machines from different years of manufacture all are ending picking up the TVGOS the exact same time for me.

Two new updates.

1. I tried a hard reset of my EH55 last night. That unit gives a progress status page of the TVGOS install process. The unit found the date and time, but is unable to find a station with the TVGOS data. So, no listings.

2. I called Cox. CS person to whom I spoke had no idea what I was talking about, but said she'd pass my question to her supervisor. Coincidentally, Vox changed around several station to new numbers last week, w/o telling anyone of course, and the timing of hat sort of coincides with when I stopped getting TVGOS updates.

Hello,

I have a Toshiba DSP HDTV hooked directly to Cox cable (no converters or cable boxes). I have had TVGOS since I bought that set, but it all went away as of Friday night. I tried a reset, but nothing. This is about the same time I noticed that Cox changed a few channels (moved WGN and moved Speed Channel). Why would TVGOS dissappear? Is this a digital conversion issue? Anyone else having this problem?

Thanks,
John

So there might be some surprises out there as the weeks go on. Hope I'm wrong and they all come back, but it seems too coincidental that several machines from different years of manufacture all are ending picking up the TVGOS the exact same time for me.

For many of us, the surprises started in mid December. A lot of posters reported losing TVGOS then, myself included. I email Marcovision to report the problem, and they claim they're working on it. Here's the latest response I got for them..
Response (S Martin) - 01/13/2009 05:19 PM
There seems to be a data passage problem in the consumer's area. We will be escalating this to TV Guide's Broadcast Engineers for further investigation into this problem. We will up date you as soon as we can. Thank you.
Still waiting, going on 2 months now. :confused:

As far as cable, a lot of the time now it's that they've taken the digital locals and are sending them out in analog form (in place of the old, pure analogs). The analog TVGOS is gone then ("stripped"), and they don't bother to insert it back in.

All you can really do is complain to the cable company, and also to TVGOS (specifying the cable company and headend) to hopefully get it all working again.

For many of us, the surprises started in mid December. A lot of posters reported losing TVGOS then, myself included. I email Marcovision to report the problem, and they claim they're working on it. Here's the latest response I got for them..

Still waiting, going on 2 months now. :confused:

It just seems weird it would happen at the same time as a bunch of channel changes at Cox.

How did you email Macrovision? The only thing they have on the TVGOS page is to contact your cable provider. The only email form I could find was for techs (they ask what company and your title).

I have the three Panasonic models in the title which are from three different years. I noticed today ALL three have full TVGOS grid listings through this coming Tuesday, Feb 3.

As of 12am Feb 4, however, ALL the units have no listings found for the remainder of the days shown on the TVGOS.

I have already tried yesterday doing a hard reset (channel up and down) to get a fresh TVGOS setup screen on the E500 w/o any change once the grid got populated again his morning.

I have each of the units connected to my cable using coax into the RF input, bypassing my cable box. It's worked for years that way with no problems.

I have Cox Cable in the Phoenix area. A while ago, someone on one of these threads had posted a link to use to check whether the TVGOS would still be transmitted after the digital conversion, and according to my ZIP code and provider it had been a yes for me. Doesn't seem to have worked out that way.

I hope I'm wrong and this isn't permanent, but I'd suggest everyone check there TVGOS for later in the week. Today through Tuesday is fine for me, so I wouldn't have noticed except I was looking for something using the search on my EH55 and noticed the show wasn't even listed in the search results.

So there might be some surprises out there as the weeks go on. Hope I'm wrong and they all come back, but it seems too coincidental that several machines from different years of manufacture all are ending picking up the TVGOS the exact same time for me.

I just checked my Panasonic E-500 and the TVGOS is fully populated for the next 7 days.

So far so good here in the Philly area (on Comcast, anyway).

I just checked my Panasonic E-500 and the TVGOS is fully populated for the next 7 days.

So far so good here in the Philly area (on Comcast, anyway).

My son is in Santa Monica with Time Warner cable. About 3 weeks ago he lost his listings on his Pannys as well, but they came back within a week and he's been fine since.

I really wonder if the channel changes here had anything to do with the loss of the TVGOS signal.

How did you email Macrovision? The only thing they have on the TVGOS page is to contact your cable provider. The only email form I could find was for techs (they ask what company and your title).
They seem to have modified their webpage since December. After you click on the learn more link in the "Cable-Ready (no cable box)" on this page http://www.macrovision.com/dtv/10053.htm?link_id=rightPromo

You're then taken to this page http://www.macrovision.com/dtv/10061.htm to enter your zip code,
Cable Customers

To find out if your cable provider has support for TV Guide On Screen/Guide Plus+ data, search our knowledge base using your zip code.
search now»
After doing that, and then selecting your cable provider from the list that serve your area, thare was a link to email Macrovision if you had any problems. Now it-as you point out, says to contact your cable provider.
Guess they've been swamped with pleas for help since December...

If anyone needs to contact them, you'll need to create an account with them, which they apparently did after my 1st email to them (linked from their site). Here is the form
http://tvgos.custhelp.com/cgi-bin/tvgos.cfg/php/enduser/acct_new.php

They seem to have modified their webpage since December. After you click on the learn more link in the "Cable-Ready (no cable box)" on this page http://www.macrovision.com/dtv/10053.htm?link_id=rightPromo

You're then taken to this page http://www.macrovision.com/dtv/10061.htm to enter your zip code,

After doing that, and then selecting your cable provider from the list that serve your area, thare was a link to email Macrovision if you had any problems. Now it-as you point out, says to contact your cable provider.
Guess they've been swamped with pleas for help since December...

If anyone needs to contact them, you'll need to create an account with them, which they apparently did after my 1st email to them (linked from their site). Here is the form
http://tvgos.custhelp.com/cgi-bin/tvgos.cfg/php/enduser/acct_new.php

Thanks! I was going nuts trying to replicate what you did and wasn't able to find it.

I also called Panasonic, and they said they would open a ticket and if I don't get the listings in another day or so to call back and they would contact Macrovision for me. We'll see how that works out!

As far as cable, a lot of the time now it's that they've taken the digital locals and are sending them out in analog form (in place of the old, pure analogs). The analog TVGOS is gone then ("stripped"), and they don't bother to insert it back in.

All you can really do is complain to the cable company, and also to TVGOS (specifying the cable company and headend) to hopefully get it all working again.

Here's a response I got from a Cox tech who monitors another board where I also posted this issue:

I apologize for the issues you're having with the TVGOS. We are aware of this issue and at this time we are diligently working with KAET - PBS to find out what is blocking this. The encoders that we are using should pass this signal so we are continuing to work with PBS to determine the root cause of this issue. As soon as I hear more on this I can pass that along to you.

At least I found someone at Cox who knows what my question was about!

Just got this message from a Cox tech.

Unfortunately I really don't know what it means. Can anyone interpret it?

Hello,

I got some new information for you. Our Interactive Services department told me that it will be up to the affiliates if they will or will not be providing the signal.

At this time from what we understand PBS will still carry the signal. In different markets the TVGOS is moving over to Commercial Business Service affiliates.

In the end it will be determined by the broadcasters and if they come to an agreement with TV Guide. Right now they are attempting to contact the PBS affiliate and see if they can get more information.

Hopefully this answers your question. Let me know if you have any other questions I can answer for you.

Thanks,

He probably meant CBS. They are carrying the newer, digital TVGOS on both cable and OTA. But your cable company's not saying whether or not they will also carry the analog TVGOS on their service.

CBS OTA was carrying the analog signal for awhile OTA here, but it switched back to PBS awhile back.

Try to specifically ask him if they will be carrying the analog TVGOS, and not just the digital.

"Commercial Business Services" would be CBS. They are carrying the newer, digital TVGOS on both cable and OTA.When did CBS change it's name from "Columbia Broadcasting System" to "Commercial Business Services".

On another thread, another member here who lives in Phoenix posted this last night...

I just got off the phone with the Dir. of Eng. for KPHO TV5 here in Phoenix AZ. He verified that CBS was the authorized provider for TVGOS and that it was up to each affilate whether or not to impliment it. He said that they did not chose to do so, stating not wanting to reduce bandwith. He also acknowleged that about a dozen other calls were received concering this. So it looks like anyone in the Phx Az area is out of luck.

I didn't know why he had called CBS, but maybe if that's what CBS stands for he's right, and we're out of luck in this area.

When did CBS change it's name from "Columbia Broadcasting System" to "Commercial Business Services".Maybe there's another "CBS" of that name that they do business with, and he got them confused. Or he's just a dummy. Wouldn't be the first time someone responding to a customer doesn't even know their own business.

(I should have said it was "probably" CBS. I just figured that's what he meant. I edited the post.)

That "not wanting to reducing bandwith" excuse sounds pretty bogus to me, though. Since when did they ever seem so concerned about that, and how little does it actually use, anyway? They just want to nickel and dime you to death, hoping you'll rent their DVR, that's all.

Expect this to get even worse now with the economy. Businesses are going to get more aggressive as they get desperate.

People in the Sirius/XM sub-forum here are complaining lately that after they are cancelling, they're still getting bills from them two months later for continued service.

Maybe there's another "CBS" of that name that they do business with, and he got them confused. Or he's just a dummy. Wouldn't be the first time someone responding to a customer doesn't even know their own business.

(I should have said it was "probably" CBS. I just figured that's what he meant. I edited the post.)

That "not wanting to reducing bandwith" excuse sounds pretty bogus to me, though. Since when did they ever seem so concerned about that, and how little does it actually use, anyway? They just want to nickel and dime you to death, hoping you'll rent their DVR, that's all.

Expect this to get even worse now with the economy. Businesses are going to get more aggressive as they get desperate. They will try getting away with everything like that first before they ever have to cut their profits (or more specifically, the bigwigs have to cut their salaries).

People in the Sirius/XM sub-forum here are complaining lately that after they are cancelling, they're still getting bills from them two months later for continued service.

Sort of off topic, but I tried resetting one of my older vcrs which finds the date and time automatically. A day later it can't find the data, so I wonder if that was stripped as well.

You'd think this would affect a lot of people whose tvs and such have a date/time function, yet I haven't seen too many posts complaining.

Sort of off topic, but I tried resetting one of my older vcrs which finds the date and time automatically. A day later it can't find the data, so I wonder if that was stripped as well.Not really OT. You're probably right.

Hopefully you can at least set the time manually.

Not really OT. You're probably right.

Hopefully you can at least set the time manually.

Yes, I've set the time manually now on my old vcrs and my new dvd recorders.

Another step forward into 1980s technology!

M
That "not wanting to reducing bandwith" excuse sounds pretty bogus to me, though. Since when did they ever seem so concerned about that, and how little does it actually use, anyway? They just want to nickel and dime you to death, hoping you'll rent their DVR, that's all.

Expect this to get even worse now with the economy. Businesses are going to get more aggressive as they get desperate.

I agree that the bandwidth excuse is pretty lame - but the jargon sounds good to most people who don't have a clue.

WRT to businesses getting more aggressive as the economy continues to tank. Actually, I found quite the opposite is true. I actually have been getting better service and businesses seem to be reverting to the "customer is always right" addage in their desperation to not lose a potential sale rather than trying to ratchet their profit margin. They seem to sense (even down to the individual sales people) that if a customer walks out the door without merchandise, then they are going to end up like a Circuit City...

Here's the latest from the Cox tech who's been nice enough to look into this for a bunch of us who are now having this problem in Phoenix...

I will see if I can find out. The information I received was from the Director of Interactive Services. As far as affiliates these would be the same as broadcasters (i.e. CBS & PBS).

The term markets refers to different geographical locations. For instance, the Arizona (Phoenix & Tucson) market, Macon, Georgia market, Atlanta, Georgia market, Orange County, CA market, etc.

I'll send this information over and see if I can find out some more info for you. The won't be back in the office until Monday however.

Thanks,

Hello,

I have a Toshiba DSP HDTV hooked directly to Cox cable (no converters or cable boxes). I have had TVGOS since I bought that set, but it all went away as of Friday night. I tried a reset, but nothing. This is about the same time I noticed that Cox changed a few channels (moved WGN and moved Speed Channel). Why would TVGOS dissappear? Is this a digital conversion issue? Anyone else having this problem?

Thanks,
John

The TVGOS signal is sent out by Channel 8 in Phoenix. According to Channel 8 (KAET) engineers, about a month ago, Cox Cable switched from Channel 8's analog signal (which contains TVGOS) to their digital signal (which doesn't). So we're out of luck. Channel 8 has been working on getting TVGOS in their digital signal for 6 months, but they've had problems. And, there's no guarantee that the digital TVGOS signal will work with analog equipment.

There is a fix that Gemstar put out last Oct that would allow a digital signal to carry an analog epg here is a link to it http://laurenstephens.net/uploads/3d927cc0e5.pdf it is a .pdf file that you can open and print out.

The site I found the link on encouraged all to print out a hard copy and get it to you cbs/pbs station engineer, the site link where I found it is http://www.fixya.com/support/t405280-panasonic_dvd_recorder_recently_not

I sent a hard copy to our CBS and emailed one to our PBS, an engineer from pbs called me, he was very nice, he mentioned that they have dissussed this at length, but do to cost it will be awhile before they implament it. He did say that if enough people called in missing the guide that they may do something about it sooner.

I live in the panhandel of Ne and get the Denver locals, via Direct tv, have lost the guide since jan 1st 2009, and that is when the pbs analog tower suffered major wind damage, my first call to pbs they were going to fix it within a few weeks, but toyday it sounded like they were not going to fix it.

So for any that want the guide back call your local cbs and pbs stations, and get a copy of the Gemstar booklet that is in this link to them
http://laurenstephens.net/uploads/3d927cc0e5.pdf

as it shows how to keep analog devices working and getting the tv guide.

Later Bruce

[Hiro Nakamora]YATTAAAAA![/Hiro Nakamora]

After 2 months of being MIA I got a partial victory today. The TVGOS is back on my Panasonic E85H, But only the cable channel lineup. Program listings weren't downloaded, but at least the correct channels now appear...perhaps another night off and those will populate the guide too. For 2 months, the message was 'no data could be found', even the On Screen ID number was gone from the Messages menu screen. That's back as well. I never bothered writing it down, so I wonder if it's the same... what's there now is
ID:2X078*117H8R4*55303
The side window ads are back-humf, those would have to come back first, wouldn't they. 2 for Bose, Grey's Anatomy, Qualified Health, and the 2 TVGOS feature ads.

So there's hope that it'll continue through the transition as Macrovision says.

On my EH50 it shows on page 7 the last DLChan as being the local PBS station and that is the only place i can find it named in all those pages.
Joe

[Hiro Nakamora]YATTAAAAA![/Hiro Nakamora]

After 2 months of being MIA I got a partial victory today. The TVGOS is back on my Panasonic E85H, But only the cable channel lineup. Program listings weren't downloaded, but at least the correct channels now appear...perhaps another night off and those will populate the guide too. For 2 months, the message was 'no data could be found', even the On Screen ID number was gone from the Messages menu screen. That's back as well. I never bothered writing it down, so I wonder if it's the same... what's there now is
ID:2X078*117H8R4*55303
The side window ads are back-humf, those would have to come back first, wouldn't they. 2 for Bose, Grey's Anatomy, Qualified Health, and the 2 TVGOS feature ads.

So there's hope that it'll continue through the transition as Macrovision says.

Good for you, but I don't think I'll be so lucky in Phoenix. According to an engineer at the local PBS affiliate, which carries the TVGOS signal here, they have moved it to digital only and will not be sending out the analog signal again.

Very frustrating since according the Macrovision site, this area was supposed to continue carrying the signal after the transition. I sort of assumed that meant the ANALOG signal, but I guess not.

This guy called PBS in Phoenix and they said they may get it fixed in June!

Ugh!

http://www.dslreports.com/forum/r21848411-AZ-TV-Guide-Macrovision-Transmission-via-Cox-Stopped~start=20

I just posted this on another thread: http://www.avsforum.com/avs-vb/showpost.php?p=15826689&postcount=208

In my case it looks like PBS is no longer the affiliate transmitting analog TVGOS data, and it's now CBS (on an analog channel). My cable company had to move PBS off and CBS onto the analog channel that is used to transmit the TVGOS data.

[Hiro Nakamora]YATTAAAAA![/Hiro Nakamora]

After 2 months of being MIA I got a partial victory today. The TVGOS is back on my Panasonic E85H, But only the cable channel lineup. Program listings weren't downloaded, but at least the correct channels now appear...perhaps another night off and those will populate the guide too. For 2 months, the message was 'no data could be found', even the On Screen ID number was gone from the Messages menu screen. That's back as well. I never bothered writing it down, so I wonder if it's the same... what's there now is
ID:2X078*117H8R4*55303
The side window ads are back-humf, those would have to come back first, wouldn't they. 2 for Bose, Grey's Anatomy, Qualified Health, and the 2 TVGOS feature ads.

So there's hope that it'll continue through the transition as Macrovision says.

Not so fast there Hiro, I'm taking your powers...Slurp! Ummm, Braiiiins! The other white meat :rolleyes:

The saga continues...After turning the E85 off Thursday night and waiting 24 hrs, I was disappointed to find that program listings didn't return as I'd hoped. I did notice a new ad in the Promotions window, for Fox's Dollhouse I think, so something is getting d/l'ed, too bad it's not the listings. So I turned it off and waited again, and yesterday-Sat, turned it on and found it had reset itself, and required me to re-enter zip code, cable/no cable box info.

Now anxiously waiting to see what will happen next. I'm gonna let it sit til this afternoon before turning it back on.

To be Continued...

Glad I found this post, at least now I know I'm not going crazy. Lost TVGOS at the same time I changed up my configuration slightly and couldn't get it back. Thought I broke something.

On Cox Cable here in Phoenix area.

This evening has the channel lineup restored, still no listings. 6 ads in the Promotions screen. When turning the e85 on, the guide's options menu screen appeared, and featured 3 cable ch lineup choices, which happens when there's more than one cable provider serving the designated zip code.

And there's a different ID number now under the Messages TVGOS ID Number bar. this time it's
ID:8F078-1179RV-55306
Stranger and stranger...

Im in Portland OR area and have had intermittent trouble with listings for TVGOS for last couple of weeks. Strangely enough, I have a scattering of data, more so for PBS than any other station, but some other scattered enties. but most entries show no listing. Except full listing for Tuesday, Feb 17.

I've tried resetting on my TVGOS (this is on a Toshiba HDTV) with no better results.

Rick

I have a Panasonic DVR with TVGOS. Cox Cable in Fredericksburg, VA had been pretty good on keeping up the TVGOS connection until a few days ago.

I don't know if it is the host station's fault or Cox Cable. Of course with the proposed analog sunset scheduled for tomorrow, either one of them could have shut down their system, or haven't changed over to a new system to keep the TVGOS going in a full ATSC digital transmission system to my local cable head end, and then analog down the cable TV line to the DVR.

I'm not sure if we have the TVGOS on the PBS or CBS station (Washington, DC).

I'm hesitant on calling my local Cox number because I'm sure they probably know absolutely nothing about TVGOS.

I have a Panasonic unit, and called their customer service. They did indicate that they are getting a lot of calls regarding the TVGOS being gone. We did some basic troubleshooting to allow him to escalate the issue to Macrovision customer service. Macrovision is supposed to call me back.

Meanwhile I sent a message to the CBS station here in Phoenix to see what response I got from them.

Also called Cox just to see what they would say and they were clueless, didn't even know what TVGOS was.

I'll update if I hear anything otherwise it's wait & see and use manual recordings.

I have a Panasonic unit, and called their customer service. They did indicate that they are getting a lot of calls regarding the TVGOS being gone. We did some basic troubleshooting to allow him to escalate the issue to Macrovision customer service. Macrovision is supposed to call me back.

Meanwhile I sent a message to the CBS station here in Phoenix to see what response I got from them.

Also called Cox just to see what they would say and they were clueless, didn't even know what TVGOS was.

I'll update if I hear anything otherwise it's wait & see and use manual recordings.

It seems from those of who have been calling the past couple of weeks, CBS is not responsible for sending out the TVGOS in Phoenix. It's supposed to come from PBS, channel 8.

We've called them and the word is they know about it and just don't care, although one post I saw recently said they MIGHT get it reinstalled in June, maybe.

But the story most of us have gotten from PBS here is they know, they've gotten phone calls, and no plans are in the works to change the current situation.

Please if you call and get a different story please post it.

It seems from those of who have been calling the past couple of weeks, CBS is not responsible for sending out the TVGOS in Phoenix. It's supposed to come from PBS, channel 8.
PBS was "responsible" for carrying TVGOS information until the digital transition (originally Feb 17, 2009). As far as I know, PBS has no agreement to carry TVGOS after the digital transition.

CBS is the one "responsible" for providing TVGOS after the digital transition. As CBS goes online with their digital TVGOS feed, many PBS affiliates are shutting down the analog feed.

I say responsible, but no networks outside of the CBS owned-and-operated affiliates are actually required to provide TVGOS. For everyone else, it just takes away bandwidth they can use for other channels and services. Macrovision provides little or no incentive for other broadcasters to carry TVGOS; they provide the necessary equipment for free, but that's about it.

For many (most?) on this forum with DVD recorders, TVGOS via cable will be dead after the analog stations are shutoff. TVGOS will continue to be available in most markets, but only in digital format for newer devices. Some cable companies like Comcast expect to convert this information to analog, but that's not something you can count on in every market.

PBS was "responsible" for carrying TVGOS information until the digital transition (originally Feb 17, 2009). As far as I know, PBS has no agreement to carry TVGOS after the digital transition.

Here in the Philly area, TVGOS for my Panasonic DVDR has been supplied by the Fox, CBS, ABC and PBS stations, at different times.

Exactly the same in Chicago. Two different PBS stations, actually. I'm currently getting v7 from one, and v8 & v9 from another.

My EH75 and EH55 will continue to work with Dish, because it doesn't work the same way as with the other providers, and rely on the guide info from TVGOS. Doesn't need any OTA signal, either.

If the DTV Pal ever works exactly like they've said all along, you should at least be able to use it with your older analog-tunered recorders to convert the digital data to a usable analog form. At least with OTA - cable I'm not so sure about. But even when local Comcast headends converts to digital, they occasionally keep an analog channel in there to carry the analog data. Some people have reported that the channel was PBS before, but is now the CBS channel - so the analog data should be continuing for them with no break in service.

I'm figuring the stations don't care too much and putting pressure on the hardware manufacturers & Macrovision is the only way to get them to fix the situation. Putting together a letter in the next day to see if the consumerist will post it regarding how these big companies have left us with expensive bricks without the TVGOS.

Maybe a little publicized pressure will get them moving.

Got a response from local CBS KPHO:


Mike,
Sorry, but corporate has decided not to take on this task at this time.
Thanks,
Jon "JT" Thorwaldson
Engineering Supervisor
___________________

602.650.5536 (Voice)
602.650.5510 (Fax)
602.769.3790 (Cell)
Jon.Thorwaldson@kpho.com
CBS 5 (KPHO TV - Phoenix)
www.kpho.com

Putting together a letter in the next day to see if the consumerist will post it regarding how these big companies have left us with expensive bricks without the TVGOS.Correct me if I am wrong, but don't all TVGOS products support manual timers? If so, then your recorder will simply function like the rest of those on the market without TVGOS. Free guide service was never guaranteed.

That's correct, no matter how kluge, people will still be able to use manual timers so they won't just have a brick after the shut down.
It certainly won't hurt to rattle some cages but don't get your hopes too high.

I have a Panasonic unit, and called their customer service. They did indicate that they are getting a lot of calls regarding the TVGOS being gone. We did some basic troubleshooting to allow him to escalate the issue to Macrovision customer service. Macrovision is supposed to call me back.

What is the number at Panasonic that you called? I may want to call them as well.

Thanks!

That's correct, no matter how kluge, people will still be able to use manual timers so they won't just have a brick after the shut down.
It certainly won't hurt to rattle some cages but don't get your hopes too high.

That's what I'm afraid of. Manual timers of course still work fine, but the main reason I bought the brand and model was for TVGOS.

Panasonic Customer Call Center at (800)211-7262. The hours of operation are Monday through Friday 9AM to 9 PM. Saturday and Sunday 10 AM to 7PM Eastern Standard Time.

Hi - just posted this in the EH55 forum but this seems to be the hub re. this problem. I'm in NYC specifically Time-Warner South (Manhattan)

I contacted Panasonic about my EH-55 not getting schedule information from the TV Guide channel. I was told that many cable operators went "all digital" last week and that might compromise the TV Guide data feature. It's very unclear since I'm getting little help from Time-Warner (Manhattan South) on this. They did acknowledge some vague changes being made on their system.

Panasonic EH-55 is designed to locate the TV Guide channel but the unit can't find it, even though I see it on ch51. The EH-55 will go though all the channels and has done this several times in recent days and claims it can't find the TV Guide channel. Superficially I can see VBI data "dots & dashes" in vertical interval of the TV Guide channel but can't of course inspect the data by eye.

I'm using the Scientific Atlanta Explorer 2000 and have enjoyed perfect performance for over a year with this. During this time I always thought I had an "all digital" service and don't understand what system-wide changes might have been made by Time-Warner. (My wiring config that always worked fine was cable going into the the TW cable box, then s-video going into the eh55)

Paul
New York City

Hi - just posted this in the EH55 forum but this seems to be the hub re. this problem. I'm in NYC specifically Time-Warner South (Manhattan)Without getting into the whys and whats of your cable co; If your cable company has stopped transmitting the analog TVGOS signal and has no intention of reinserting it into their analog data stream then your EH55 will no longer have the guide functionality. Every time you turn the EH55 off to standby it will scan the channel listing looking for a TVGOS signal to refresh it's data. If it can't find one it will report an error. Eventually you will run out of data in your guide, your clock will drift off time and you may even lose your channel listing since that also comes from the guide data.

So, what to do about it. When you are ready to give up hope on regaining the guide data you need to do a soft-reset to send the unit back to initial setup mode. Then follow the instructions in the manual for a manual setup. This will allow you to do a manual channel scan to restore your cable channel listing and edit the listing and allow you to manually maintain the clock. You will no longer have the guide so all recordings will need to be scheduled VCR style by inputting the channel/date/time/duration in a manual timer window. You will still have the capabilities of setting recording quality and timer event repeat frequency. After recording, titles will be identifed in the list by date/time/channel and will have to be titled manually.

If you are used to a guide this is a big step down, especially if you are used to scheduling a lot of recordings for time-shifting, but it means your EH55 will not be a brick going forward. It just means it will now program like an old VCR, which is how all the new DVD recorders work anyway.

Hi - just posted this in the EH55 forum but this seems to be the hub re. this problem. I'm in NYC specifically Time-Warner South (Manhattan)

I contacted Panasonic about my EH-55 not getting schedule information from the TV Guide channel. I was told that many cable operators went "all digital" last week and that might compromise the TV Guide data feature. It's very unclear since I'm getting little help from Time-Warner (Manhattan South) on this. They did acknowledge some vague changes being made on their system.

Panasonic EH-55 is designed to locate the TV Guide channel but the unit can't find it, even though I see it on ch51. The EH-55 will go though all the channels and has done this several times in recent days and claims it can't find the TV Guide channel. Superficially I can see VBI data "dots & dashes" in vertical interval of the TV Guide channel but can't of course inspect the data by eye.



Paul
New York City

Without getting into the whys and whats of your cable co; If your cable company has stopped transmitting the analog TVGOS signal and has no intention of reinserting it into their analog data stream then your EH55 will no longer have the guide functionality. Every time you turn the EH55 off to standby it will scan the channel listing looking for a TVGOS signal to refresh it's data. If it can't find one it will report an error. Eventually you will run out of data in your guide, your clock will drift off time and you may even lose your channel listing since that also comes from the guide data.
.

Ditto what Kelson said...and to add, the TVGOS data doesn't come from the TV Guide Cable channel, it's data that was previously carried by local PBS stations, and recently has been switched to CBS stations due to contract changes that occured when Macrovision bought Gemstar, the former owners of TV Guide.

Ditto what Kelson said...and to add, the TVGOS data doesn't come from the TV Guide Cable channel, it's data that was previously carried by local PBS stations, and recently has been switched to CBS stations due to contract changes that occured when Macrovision bought Gemstar, the former owners of TV Guide.

Ditto what Westly-C said:D Many people seem to think the TVGOS signal comes from the TV Guide channel but for whatever reason it's not.
On a side note you could try attaching a indoor antenna (bow tie if your local analog CBS PBS channel is UHF) to your EH-55s RF input. You may be able to pick up the direct OTA broadcast of the guide info, at least for a few months more. Since it doesn't sound like your use your RF input on your Panny this might be a possibility for you.
If this works then you may be in luck using a DTVPal CECB to eventually convert the digital OTA TVGOS signal to analog for your EH-55. A fellow in the following post has said he's able to do just this.
http://www.avsforum.com/avs-vb/showthread.php?p=15877902#post15877902

Yes, the only time you can't set up for more than one source is when one of them is Dish. So you should be able to set up for both "digital cable with a box" and "antenna" and get the guide info OTA.

Thanks everybody. I'm sure the replies are all pretty expert opinion but allow me a dissenting footnote or two. (I'm no super tech but I'm a lifetime video editor who started on pre-timecode 2" Quad tape in the 70s.) One reason I still suspect the eh55 is still pulling data from the TV Guide channel is that when turned off, it would lock on this channel overnight, always, always. Yes this is anecdotal but why would it spend every minute parked at this station when I'm not using it except to download data?

The next part is more complicated and involves big media companies who don't really care about this problem of mine. I'm on shaky ground about the analog/digital switch but maybe you guys can resolve this.... for the last year I've successfully used TW's digital box - I don't know what "legacy" analog came through the cable but... the feed to my eh55 always was/is analog to the following degree. Cable went into my TW cable box and I fed my eh55 *exclusively* with the s-video feed that came from the cable box = analog.

I still see some kind of vitc on the TV Guide ch. but have no idea how it's processed, stripped or munged compared to two weeks ago. So it would seem theoretically possible to restore the correct vitc, no?

Kelson is right, losing the TV guide for program recording is a huge step back after a year of heaven *and* the fact that I paid double the retail price to get this discontinued unit and just forked over more $ on a 3 year extended warrantee for this dream machine.

Paul

Yes it's interesting that it always parks on the TVGOS channel, I can't explain that. If you were still receiving guide info you could go into the EH-55s diagnostic menu and see exactly what channel it was getting it's guide info from. Since you're not getting it anymore I don't know what good that would be.
If you're not familiar with how to get into the diag. menu here's a link to a post by jtbell which explains how.
http://www.avsforum.com/avs-vb/showthread.php?p=12266445#post12266445

Kelson is right, losing the TV guide for program recording is a huge step back after a year of heaven *and* the fact that I paid double the retail price to get this discontinued unit and just forked over more $ on a 3 year extended warrantee for this dream machine.

PaulUgh . . . for that price you could have gotten a dual tuner TiVo HD with lifetime subscription.

I seem to remember that at least one person here in the past also said that their TV Guide cable channel was also their TVGOS host channel.

Ugh . . . for that price you could have gotten a dual tuner TiVo HD with lifetime subscription.You could always get the TiVo and use the Panny for archiving. :cool:

For what it's worth, I've been in contact with Panny the past two days and they are sending all of my data to TVG to analyze. Of course, I know they're going to find that the EH55's analog tuner can't see the digital TVGOS broadcast but I'm curious to see what they recommend. I guess the fix will ultimately be: 1- buy an HD DVR,
2- break down and pop for $6.00/month to get Tivo from D* or 3- just keep programming manually. I'll take door number 3.

Ramm said "You could always get the TiVo and use the Panny for archiving".

That's what I've done;) For a test I recorded the Academy Awards to both my Tivo HD(using it's HD tuner) and my EH-55 fed from a CM-7000 using S-video.
I then off loaded the Tivo HD to my EH-55(realtime using S-video) and compared the PQ of the two titles. The Tivo HD title was noticeably better in both PQ and audio quality. At least as good as a EZ-28 recording(from my memory) if not better.
The CM is still a nice source but the Tivo HD seems even better. Not sure why the audio should be better but the Tivo HD DVD really seemed more lifelike.
Of course what I really should be doing is what others have done. That is connect my Tivo to my computer and burning lossless HD to regular DVDs. For now the EH-55 is working quite nice recording standard format DVDs and I'm happy to not have to involve my computer. I don't have a BR player yet anyway, which is what would be required to play back those HD DVDs.

Of course what I really should be doing is what others have done. That is connect my Tivo to my computer and burning lossless HD to regular DVDs. For now the EH-55 is working quite nice recording standard format DVDs and I'm happy to not have to involve my computer. I don't have a BR player yet anyway, which is what would be required to play back those HD DVDs.The Oppo BDP-83 will be coming out later this year for when you are ready. I don't have a release price for you but the EMAIL they sent me said the early adopter price is only $499.

P.S. -- if you downscale the TiVo file on a PC, you can burn it to DVD-R, it still looks great and it has full 5.1 audio. Better yet, buy a 1TB external HDD for your PC and save the TiVo HD files there so you can download them back and watch in HD anytime you want.

For what it's worth, I've been in contact with Panny the past two days and they are sending all of my data to TVG to analyze.

I just got off the phone with Panasonic tonight as well. Let's see what TVG/Macrovsion has to say. I assume the worst - the TVGOS data is gone and the local cable co (Cox) is not re-broadcasting it, even if the local PBS station is still sending it, but in digital format.

I just wish I could find a HD DVR that had a digital equivalent of TVGOS. I really don't want to rent a DVR from the cable company, or go the subscription (e.g. TiVO) route.

I have been on the phone to panasonic support several times the last 4 weeks, they filled out a report after taking me thru the hidden menus in setup, they said my unit was ok, just not getting any data.

Last fri they called me back with a few things to try, that macrovision suggested.



I have direct TV, and was told to tune to channel 237 the TV guide channel, enter this # 963214785 wait 5 minits then

go to setup on the eh55, the menu with these 4 options

change system settings
change channel display
change default options
Display setup progress

then entered this #753159852 which takes you to a hidden menu, which showed 237 tv guide channel as the vbi channel.

we found no other evidence that anything had changed, he filed another report to macrovision, letting them know still no guide.

after waiting the last few days, no guide has come back.

The tech was glad to know I have 9.2 tvgos.

I assume that macrovision is trying to get a data stream that will work with out devices.

I will keep all informed of the evnual outcome, later Bruce

I contacted tvgos custhelp and got (in part) this reply. It made me realize I'm probably misusing or misunderstanding the TVGOS term. I believe this help reply (below) from tvgos custhelp applies to the interactive service described in the first link.

Since my eh55 always parked on the TV Guide channel overnight, interactive or not, I'm still convinced that it derived it's VITC schedule downloads from it. Other than "plain vanilla" how would I describe the TV Guide channel I get in contrast to its interactive cousin?

Paul

tvgos custhelp (partial) reply...

1. Open TV Guide On Screen.
2. Highlight SETUP on the service bar.
3. From SETUP, down arrow once to highlight „Change System Settings.‰(do not select anything)
4. With the highlight on „Change System Settings,‰ enter ######## (I don't want to pu in the # -pd)

My TV Guide channel does not look like this... (regular TVGOS?)
http://www.macrovision.com/products/ce_manufacturers/ipg_ce/tv_guide_on_screen.htm

But is more like this... (described below)
http://www.tvguide.com/Channel/

The bottom third of the screen has 2 or 3 (constantly) scrolling channels and the rest of the screen is video of Oscar coverage. This is the channel (51) that my Panasonic would tune to overnight. I fiddled with the remote and again there seems to be no interactivity. There is no "service bar" just a red bar over the scrolling channels that gives times 5:30p 6:00p 6:30p.

I'm getting conflicting reports from Panasonic & TV Guide support. Panasonic says reports of the TVGOS disruptions are widespread generally and in New York City specifically. Yet TV Guide support says I'm the only guy in NYC to contact them about this. Any other TVGOS (specifically Panasonic) users in (Time-Warner) New York City out there?

Paul

UPDATE.

Fired off both an email & snail mail to the CEO's & Senior management at both Macrovision & Panasonic about a week ago.

I got an email back from The operations manager for TVGOS today with a brief explanation that they are working with Cox & the Local stations (he didn't clarify which) to get the service back up and running again. He asked me to call him, which I will do tomorrow and provide an update. Hopefully this will get us up and running again here in the Phoenix area.

UPDATE.

Fired off both an email & snail mail to the CEO's & Senior management at both Macrovision & Panasonic about a week ago.

I got an email back from The operations manager for TVGOS today with a brief explanation that they are working with Cox & the Local stations (he didn't clarify which) to get the service back up and running again. He asked me to call him, which I will do tomorrow and provide an update. Hopefully this will get us up and running again here in the Phoenix area.

Could you email that # to me so I can inform him of the outage over direct tv with the denver locals? thescifinut@gmail.comThanks Bruce

UPDATE.

Fired off both an email & snail mail to the CEO's & Senior management at both Macrovision & Panasonic about a week ago.

I got an email back from The operations manager for TVGOS today with a brief explanation that they are working with Cox & the Local stations (he didn't clarify which) to get the service back up and running again. He asked me to call him, which I will do tomorrow and provide an update. Hopefully this will get us up and running again here in the Phoenix area.

Hi, Can you PM me the snail and email address you used and the gentleman's name who contacted you? If you can share the phone number he gave you it would save me alot of time but I'll leave that to your discretion. I'd like to get a straight answer for my area as well.
Thanks!

jjeff....I'm across town from you and trying to learn if there is still an OTA analog TVGOS feed in our area. We're coming up empty on our EH50 and my wife is having fits. If so, maybe I just need to do the re-set?

I think the EH50 uses guide version 7, while jjeff's units use version 9.

Here they are carried on different channels (v9 & v8 one one PBS channel, v7 on another PBS channel), and I think that might be how it's commonly done.

So if it's the same in your area, and they cut off one on one channel, that wouldn't necessarily have anything to do with the other.

As far as I know, jjeff mentioned he's still getting v9 analog on his EH55 just a day or two ago, and v9 digital on his Sony LCD.

I would definitely try a reset. If your guide's blank you have nothing to lose anyway.

A TV station engineer friend of mine here in Phoenix confirmed that Cox is no longer receiving the Ch 8/PBS analog signal. As such, there is no TVGOS data stream via Cox. The data is available via Ch 8's OTA analog signal but that will likely be going away soon too.

So it seems Cox and Ch 8 need to figure out how to get the TVGOS data stream on their digital signal. I"m sure this is no small task. Ch 8 is hosted at Arizona State University which is experiencing huge budget problems. That won't help. But if Cox and Ch 8 get enough calls from people (especially the the ones who financially support them!), they may be inspired to escalate this issue!

Sorry for the delay in update, bad day yesterday.

I just spoke with Macrovision and as of today PBS is transmitting the TVGOS signal OTA and Cox will be including the data stream on their signal sometime this weekend, so by Monday Phoenix area should be up and running.

I'll confirm and followup early next week with an update.

jjeff....I'm across town from you and trying to learn if there is still an OTA analog TVGOS feed in our area. We're coming up empty on our EH50 and my wife is having fits. If so, maybe I just need to do the re-set?

Ramm is correct, I'm still getting both analog and digital TVGOS from CBS WCCO channel 4 analog and 4.1 for digital. Occasionally the TVGOS hiccups(did it for me once several months back). A reset fixed it for me, oh and you'll probably have to edit your channel list all over again:( Glad it's only happened once.

Has anyone with OTA locals, a DirecTV model H20-100 HD receiver (not Tivo) and a Panasonic DMR-EH55 (or other Panny analog tuner model DVR) combo been able to find a way to get the guide to work since the signal carrier switched to an all digital TVGOS transmission? Macrovision tells me that my D* H20 does not "officially" support TVGOS but the same D* H20 HD receiver had no trouble (supporting) passing the analog guide signal. The H20 has an internal diplexer that allows both OTA and D* channels to appear on the D* guide so you don't have to switch sources. I can still manually tune the DVR to record any digital channel via the D* tuner which is better than nothing. I've read through this forum and found alot of "this might work" posts but nothing verified. Mac tells me that the use of a PAL+ box will not work with my D* receiver. Has anyone had success with that using a setup I described above? If only TVG could get D* to broadcast the guide. Anyone who's had success, please share your info. In the interim, I'm going to contact someone higher up the food chain at Mac that the CS people that have been running me around with solutions I already know won't work (why don't they know?).

Sorry for the delay in update, bad day yesterday.

I just spoke with Macrovision and as of today PBS is transmitting the TVGOS signal OTA and Cox will be including the data stream on their signal sometime this weekend, so by Monday Phoenix area should be up and running.

I'll confirm and followup early next week with an update.

I hope you're right. When I first started this thread I called Cox, who referred me to one of their techs, who emailed me that PBS was no longer responsible for transmitting the TVGOS signal. He said CBS was supposed to do it (I've read on elsewhere CBS does occasionally carry the signal in some markets), but that they were also not going to carry an analog signal.

At that point I got totally confused as to who was really responsible, but I got the impression it certainly wasn't a high priority for anyone, except us users of course.

If I understand it right, the tvgos on analog came on one of the hidden lines of the signal in VBI, analog has severl hidden lines for extra data. But uses a huge amount of size.

Digital has no area like this, no VBI, but the signal is very small and higher quality, so you can put several channels in the same area of space.

If I remember right a tec told me that to send guide info digitally all they have to do is dedicate one of these extra channels for it.

Digital devices will see and use it, they are trying to make it so analog devices could also use it.

I think that Macrovision should keep 1 analog channle operating on satellites systems and cable systems until they have a digital signal that wil work for everone.

Oh I wish I could fast forward 6 or 8 months, my finger is getting so tired from all this manule setting yea I know I sound like George Jetson :D

Later Bruce

This morning, 3/9, I was setting shows manually to record on my EH55 and I noticed the ads on the TVGOS screen were back. They disappeared along with the TVGOS listings a while ago.

I checked my two EH55s - one says it has found the tv guide channel and is waiting for the listings transmission to take place in a couple of hours. The other has the ads but says it's still waiting to find the listings channel.

The real interesting part is my older EH50 and E500 already have the 8 day grid fully populated with shows!

This is great news for us in the Phoenix/Scottsdale area using Cox, so if you haven't checked your units be sure to do so since after a week or so of not finding the TVGOS channel, I had noticed my EH55s had automatically turned off the TVGOS and I had just told them to keep searching anyway.

Don't miss out if your machines don't do the search because they did that as well.

I set my unit to search again yesterday and when I got home today the signal was back.

TVGOS signal is back on in Phoenix through Cox.

It pays to bypass customer service sometimes & go straight to the top.

Funny you should say that. Since my last post all of my units have stopped receiving the signal - I don't even get the ads anymore. The grids have not updated since Monday, so my E500 and EH50 listings end on Monday next week. My EH55 never got a full listing, just a day here and there.

The EH55 status shows it has found the channel broadcasting the TVGOS and has the correct channel lineup, but it never downloads anything.

I'll keep waiting and hoping. Congrats to you for your good result.

TVGOS signal is back on in Phoenix through Cox.


In what part of Phoenix do you live? I'm in Tempe and like Breyean I have not seen any sign of TVGOS on my Sony.

I suspect it's too early to celebrate!

In what part of Phoenix do you live? I'm in Tempe and like Breyean I have not seen any sign of TVGOS on my Sony.

I suspect it's too early to celebrate!

That's a very good question. I know a few years ago I was having trouble getting TVGOS to work on my EH55 using my ZIP code.

I switched the code to one in Tempe (I'm in Scottsdale) which is also served by Cox, and it worked just fine. Since then I changed it to my own ZIP, but if we knew which ZIPs might be downloading via COX in our area, it w/b worth trying this trick again.

Suppose I got a little too excited thinking it was all fixed. My EH75 downloaded the channel lineup but when I looked this morning there were no listings.

Guess I will followup with another call to see if I get find out what's going on.

^^If the channel lineup returned, you should give it another 24 hours (with the unit off) and see if the listing come back. If there are ads off to the side window, then something's coming through.

I think the EH50 uses guide version 7, while jjeff's units use version 9.

Here they are carried on different channels (v9 & v8 one one PBS channel, v7 on another PBS channel), and I think that might be how it's commonly done.

So if it's the same in your area, and they cut off one on one channel, that wouldn't necessarily have anything to do with the other.

As far as I know, jjeff mentioned he's still getting v9 analog on his EH55 just a day or two ago, and v9 digital on his Sony LCD.

I would definitely try a reset. If your guide's blank you have nothing to lose anyway.


The EH50 is indeed V7. M listings in Denver have started disappearing. I have nothing after Monday midnight. I have partial listing for today Thurs. complete for Fri-Mon. I'm over the air only. I'll try a reset and see if I can find any analog TVGOS on the 2 PBS or CBS channels in Denver. If that fails I'll try again with DTVPal - I haven't used it to scan for digital TVGOS for several weeks.

Could you email that # to me so I can inform him of the outage over direct tv with the denver locals? thescifinut@gmail.comThanks Bruce

Ditto. If you'll PM the info I'll follow up as well. I've emailed KRMA asking if they've discontinued the TVGOS feed in the VBI. I'm over the air so it's not a cable/Cox only problem.

^^If the channel lineup returned, you should give it another 24 hours (with the unit off) and see if the listing come back. If there are ads off to the side window, then something's coming through.

I got the ads and partial listings over the weekend on my EH55, and the ads and full listings that weekend on my EH50 and E500.

Monday was the last day I had any ads on any of the units, and while the EH55 status shows it has found the channel carrying the TVGOS and the channel lineups, there have been no new downloads since Monday on any of my machines.

I got the ads and partial listings over the weekend on my EH55, and the ads and full listings that weekend on my EH50 and E500.

Monday was the last day I had any ads on any of the units, and while the EH55 status shows it has found the channel carrying the TVGOS and the channel lineups, there have been no new downloads since Monday on any of my machines.

I checked yesterday and looks like I am back to downloading the data. Not sure why it stopped for a couple of days. Maybe technical difficulties in the switch over.

After lots of complaining my TVGOS came back in NYC. (TW Manhattan South)

It went out around 2/18/09 and came back last Saturday 3/7. To the credit of Macrovision they were responsive to e-mails after I set up a complaint on their web site. The 1st Panasonic support rep reported lots of TVGOS outages reported lately but generally they were vague and unhelpful. Time-Warner knew nothing of any changes. Seeking some understanding should this happen again I asked Macrovision a week ago what happened, no reply yet.

Most noteworthy in all this is that I had always assumed that the TV GUIDE channel supplied the data because that's where my EH55 would park when the power was turned off. Strangely Macrovision insisted that my listings came via ch13, the local PBS station. During my "data drought" I saw that the vertical interval of the TV GUIDE channel had a single line of data that looked skimpy and thin. Once TVGOS started working again the vertical interval of the TVG ch. was rocking with many lines of data and activity. And yes the EH55 has homed in again on the TV GUIDE channel - which it did not do during the outage. My observations aren't scientific but noteworthy.

Paul

I checked yesterday and looks like I am back to downloading the data. Not sure why it stopped for a couple of days. Maybe technical difficulties in the switch over.

I could just repost what I said last weekend.

The ads are present for all my machines, but only the E500 and EH50 downloaded partial listings.

My EH55 shows the ads, but no listings. The gris says "Listings Pending" in every box, a message I've never seen before.

Maybe tomorrow...

I wanted to post my experience with the loss of TVGOS in Phx. I am a Cox cable subscriber and I lost the TVGOS signal for my Panasonic DVR about a month ago. I waited for it to be fixed by Cox or PBS or whoever and found this forum for information. I decided to try hooking up a digital to analog converter box to the Cox cable which, initially, did not work. I left it installed and on March 7th I had full TVGOS. I noticed that people on this forum also started to get the signal again and I had hope that PBS was broadcasting the analog signal as before. I disconnected the converter box and lost my listings after a couple of days. I reconnected the converter March 12th and now I have full TVGOS again.

I had applied for the $40 discount coupon on a converter box online so the box cost me $20 at Radio Shack. I don't know if the discount coupons are still available but even $60 is reasonable to get the TVGOS back.

I wanted to post my experience with the loss of TVGOS in Phx. I am a Cox cable subscriber and I lost the TVGOS signal for my Panasonic DVR about a month ago. I waited for it to be fixed by Cox or PBS or whoever and found this forum for information. I decided to try hooking up a digital to analog converter box to the Cox cable which, initially, did not work. I left it installed and on March 7th I had full TVGOS. I noticed that people on this forum also started to get the signal again and I had hope that PBS was broadcasting the analog signal as before. I disconnected the converter box and lost my listings after a couple of days. I reconnected the converter March 12th and now I have full TVGOS again.

I had applied for the $40 discount coupon on a converter box online so the box cost me $20 at Radio Shack. I don't know if the discount coupons are still available but even $60 is reasonable to get the TVGOS back.

People have discussed on other forums here whether or not this would work.

It's possible you are experiencing the same thing I am - the listing went dark about 1 month ago, came back the weekend of 3/7 (at least on my older Panasonic units, not my Eh55); went dark again this past week; and are now back again, having downloaded on 3/14.

It could be your converter box is working, or it could just a coincidence since I'm getting the same results as you w/o one over the same time period.

Out of curiosity, which box did you buy and which dvd recorders are you using it with?

For those who live in the Phoenix area and use Cox as their provider, it would be helpful to know in what ZIP code you live. It might help determine if there's a pattern in who's getting TVGOS data and who isn't.

I live in Tempe/85283 and have not seen any TVGOS listings, ads, etc on my Sony KFL-46Wl140 since right before Cox lit up the "upgrades" to their network in Tempe last February.

I have a Panasonic EH50 DVR and the converter box is a DigitalStream from Radio Shack. I am in North Phx, 85022.

I feared that the return of the signal was just coincidence but I remain hopeful that it will continue.

I forgot to mention that the converter box has the analog pass-thru feature which is not on every converter.

I had asked a Cox tech on another site's boards about the missing TVGOS when it happened last month.

Just saw he posted this yesterday:

Hello all,

I have some good news. TV Guide worked with KAET studios in order to install their digital equipment Thursday, March 5th.

We have ensured that all of our configurations are correct and are carrying the TV Guide data on KAET PBS channel 8 in analog and KAET PBS HD digitally.

This should resolve the issues with not receiving the TV Guide data. If you have any questions PM me directly and I would be happy to answer them.

I know this person is authorized by Cox to anser questions on the other board (dslreports.com) so I'm hoping for the best.

I did a hard reset of my EH55 today after seeing that post and it LOOKS like I might be in business, but will wait until tomorrow to see what, if anything, downloads.

To answer a few questions.

-Were in Gilbert, 85296

-I have a EH75 and have the TVGOS settings with box cable (direct from the wall with coax) and digital cable with cable box (S-video connection).

So far we still seem to be getting the full listings, i'll confirm tonight when I reschedule all my recordings that I lost last month.

To answer a few questions.

-Were in Gilbert, 85296

-I have a EH75 and have the TVGOS settings with box cable (direct from the wall with coax) and digital cable with cable box (S-video connection).

So far we still seem to be getting the full listings, i'll confirm tonight when I reschedule all my recordings that I lost last month.

Here in Scottsdale (85259) I reset my EH55 yesterday afternoon (the old channel up/down hold thing).

Last night before bed, I checked it and saw a screen I had never gotten before in all the years of using the unit. You know when you do the setup of the TVGOS and the system finds a couple or more different possible lineups and asks you which station #s you get for certain channels so you can pick the correct one?

Well, I got a slightly different screen this time. It had two choices - Cox and Qwest.

I picked Cox and this morning I have MOST of the TV Guide grid populated. Looks like I'm missing Tuesday and Wednesday. But those should fill eventually.

At least I can confirm the listings are back, as that Cox tech guy posted on another boardand I reposted here yesterday.

Here in Scottsdale (85259) I reset my EH55 yesterday afternoon (the old channel up/down hold thing).

Last night before bed, I checked it and saw a screen I had never gotten before in all the years of using the unit. You know when you do the setup of the TVGOS and the system finds a couple or more different possible lineups and asks you which station #s you get for certain channels so you can pick the correct one?

Well, I got a slightly different screen this time. It had two choices - Cox and Qwest.

I picked Cox and this morning I have MOST of the TV Guide grid populated. Looks like I'm missing Tuesday and Wednesday. But those should fill eventually.


At least I can confirm the listings are back, as that Cox tech guy posted on another boardand I reposted here yesterday.

Very interesting. That's likely because of the Qwest (originally U S West) VDSL service at DC Ranch. They certainly didn't have a TVGOS setup for it when several years back when I peripherally involved with the project.

Very interesting. That's likely because of the Qwest (originally U S West) VDSL service at DC Ranch. They certainly didn't have a TVGOS setup for it when several years back when I peripherally involved with the project.

As I said, it never came up as an option before during the TVGOS setup process.

All I know is, for now at least, my TVGOS is working on ALL my Panasonic machines. Very happy!

As I said, it never came up as an option before during the TVGOS setup process.

All I know is, for now at least, my TVGOS is working on ALL my Panasonic machines. Very happy!

Congrats. Analog TVGOS appears to be dead and gone in Denver, the local PBS has not responded to my questions regarding an end date for analog transmission. CBS is transmitting the digital TVGOS but the feed currently doesn't have whatever bits the DTVPal needs. Such a PITA.

Congrats. Analog TVGOS appears to be dead and gone in Denver, the local PBS has not responded to my questions regarding an end date for analog transmission. CBS is transmitting the digital TVGOS but the feed currently doesn't have whatever bits the DTVPal needs. Such a PITA.TVGOS via analog off-air broadcast reportedly ended in many markets last week, but some cable providers (and a number of CBS affiliates) have installed the equipment needed to convert the digital version to analog VBI. I know Comcast is one of the providers that is (or will soon be) converting the digital version to analog for cable customers with older equipment.

TVGOS gone from Comcast analog cable in San Jose, CA. The E85 recorded a program monday night. Checked the machine tuesday and now ALL the program information is gone, promo ads are blasted away also. Pulled up the secret screen where it indicated the host channel was unassigned. Will leave the thing off for a few days, hoping it will keep searching for a host channel and pull in data.

I have an EH75V in central Phoenix. (85018) Do you know which PBS channel is providing the TV guide info? I know Cox has channel 8 and channel 94 with PBS programming. I am not able to get channel 94 picture on my HD Cable box. (I did used to get it on my regular cable box) Does anyone else have an HD cable box from Cox and is getting the TV Guide listings. Mine is still not working after the reset of the EH 75V.

I have an EH75V in central Phoenix. (85018) Do you know which PBS channel is providing the TV guide info? I know Cox has channel 8 and channel 94 with PBS programming. I am not able to get channel 94 picture on my HD Cable box. (I did used to get it on my regular cable box) Does anyone else have an HD cable box from Cox and is getting the TV Guide listings. Mine is still not working after the reset of the EH 75V.

As far as I can tell, and according to my Cox tech post I pasted earlier in this thread, it's on channel 8.

I'm just getting the signal straight from the coax out of the wall. I bypass my Cox cable box (I have that feeding my Panasonic recorders through line inputs).

Have you tried taking the box out of the equation and just run the coax through a splitter directly to the RF input?

I will try connecting the cox cable directly to the Panasonic. So when you set up your guide, do you select BOTH "cable with a cable box" and "cable without a cable box"? When you get the TV guide listings does it list the digital channels also so you can set up a record on your DVR on channels 100+ ??? For this test I just selected "cable without a cable box" to see if it will find the guide data on just the plain cable feed.

What was the other board you posted on to ask the Cox Tech guy? I'd like to ask him a few questions about the TV guide stuff and the HD cable boxes. At one time Panasonic told me the were not supporting the HD cable boxes at this time. I'd be curious if the HD cable boxes are not passing the data. But first I wanna see if my Panasonic can find the data on just the cox cable itself...without the cable box.

I'm just getting the signal straight from the coax out of the wall. I bypass my Cox cable box (I have that feeding my Panasonic recorders through line inputs).

Just curious but how many channels do you get without the Cox cable box?

Cox changed their network in Tempe in February. Before the change, I got channels through 22 with no box. After the change, I get up to 65 with all of the local HD stuff. A nice improvement. However, after the change is when my TVGOS stopped working. Just wondering if there's any correlation.

I will try connecting the cox cable directly to the Panasonic. So when you set up your guide, do you select BOTH "cable with a cable box" and "cable without a cable box"? When you get the TV guide listings does it list the digital channels also so you can set up a record on your DVR on channels 100+ ??? For this test I just selected "cable without a cable box" to see if it will find the guide data on just the plain cable feed.

Just select Cable w/o a cable box. That's right. Then bypass the box and plug the coax (after you split it with the other split going to the box as before) into the RF input on your Panny.

What was the other board you posted on to ask the Cox Tech guy? I'd like to ask him a few questions about the TV guide stuff and the HD cable boxes. At one time Panasonic told me the were not supporting the HD cable boxes at this time. I'd be curious if the HD cable boxes are not passing the data. But first I wanna see if my Panasonic can find the data on just the cox cable itself...without the cable box.

The other board is www.dslreports.com. It's very helpful on Cox cable and internet topics, plus a lot more.

Just curious but how many channels do you get without the Cox cable box?

Cox changed their network in Tempe in February. Before the change, I got channels through 22 with no box. After the change, I get up to 65 with all of the local HD stuff. A nice improvement. However, after the change is when my TVGOS stopped working. Just wondering if there's any correlation.

I get up though 69 using the TVGOS grid. For those stations I can use the grid to set programs etc.

I also have my cable box connected to the recorder via a line input using an RCA cable. I use that for stations above 69 by setting the Panny manually and then setting a record function on my cable box for that show so they are synched. Never got the IR blaster to work right.

TVGOS via analog off-air broadcast reportedly ended in many markets last week, but some cable providers (and a number of CBS affiliates) have installed the equipment needed to convert the digital version to analog VBI. I know Comcast is one of the providers that is (or will soon be) converting the digital version to analog for cable customers with older equipment.

I've been following the saga with Cox in Phoenix as well. What I didn't like is it's just gone, no warning, and no acknowledgment. For me, I wasn't totally surprised it was turned off just a little that it happened before the full digital cutover and before they had the DTVPal piece really working in markets, since they tout the Pal on the TVGOS website. I've been following the TVGOS saga for a year now here at AVS. But for anyone who was using it and not aware of what was coming... That's a different level of unpleasant surprise. Gemstar/Macrovision didn't put any sort of notification in the message area or the rotating ad area, which shouldn't have been terribly hard for them. I didn't expect the local PBS to do anything, I just wanted to register that there were people who noted that it disappeared:( Denver is not among those markets that have the DTVPal working with SCTE127 digital vbi yet. The digital feed is there, it works for devices such as the Sony DHG. But I've haven't seen anyone yet claiming success for any other device in Denver. Sigh.

Cox here in Fredericksburg, VA (northern VA) appears to have TVGOS working again sporadically - which was the reliability it had before the change to digital. Here in the Washington, DC metro area, it's the local CBS affiliate (WUSA analog channel 9).

I still don't have a full 7 to 8 days worth of schedule, but any schedule is better than no schedule I guess.

I turned on my Panasonic DMR-EH50 to discover a channel lineup for the first time in weeks. My host channel is locked on the local PBS so they may have started broadcasting the analog again. Will update here if the grid populates but at this point just having channels is great after several weeks of 100% manual setup for recording and the no data is found message.


update: The guide is populating. Wonder if Macrovision will have the SCTE 127 working with the DTVPal by the June 12th transition.

The TVGOS EPG data is on and off here in Philly -- not sure why. It is currently on.

I've also just had my TVGOS service restored here in the Detroit area for the 3rd time since December.

The biggest frustration, aside from losing an excellent programming tool, is the 3-way Foxtrot between Macrovision, Comcast & the local PBS station. Macrovision has been helpful via email, but Comcast is a total washout. Asking to speak to anyone who even knows what TVGOS is produces blank stares and "Huh?" responses.

Cox here in Fredericksburg, VA (northern VA) appears to have TVGOS working again sporadically - which was the reliability it had before the change to digital. Here in the Washington, DC metro area, it's the local CBS affiliate (WUSA analog channel 9).

I still don't have a full 7 to 8 days worth of schedule, but any schedule is better than no schedule I guess.

Looks like Cox and WUSA finally got it together. I have pretty much a full week's worth of TVGOS schedule. Whatever they need to do got done. Just wish it didn't take over a month (almost two) to get it to work correctly though. :mad:

FYI came back about April 7 or so. Was gone for over three weeks.

Great to have it back.

I have a Panasonic EH50 DVR and the converter box is a DigitalStream from Radio Shack. I am in North Phx, 85022.

I feared that the return of the signal was just coincidence but I remain hopeful that it will continue.

I have the same DVR, but am in Columbus on WOW cable. I have an analog pass through converter that might help - if in fact the info is still coming through as digital now.

I guess it is worth a try. Do you have to leave the converter on and the DVR off to load the programming, then turn the box off to receive the analog cable channels? I assume programming for all the channels are coming through?

My TVGOS listings came in yesterday. Either WOW or Macrovision must have fixed the problem, likely caused by the digital transition.

Dan

I just hooked a Motorola STB to my EH-50 for the first time today since Comcast has blown away all the non-local analog stations. Before I just had the cable go directly to the Panny, now I'm using IN3 with the STB and the IR blaster. I see the STB changing channels all thru the nite with the dvd-r powered off. Is this normal? Is it trying to find the tv guide info?

My officemate said that he used to have a dvd-r hooked up like this and it somehow activated some on demand pay movie which showed up on his bill. ANyone ever hear of this before?

I see the STB changing channels all thru the nite with the dvd-r powered off. Is this normal? Is it trying to find the tv guide info?

Yes. When (if) it finds a channel with TVGOS data, the DVDR remembers that channel, and tunes the STB directly to it when turned off.

For a while, I had my Panasonic DMR-EH75V connected to a Dish DTVPal+ converter box for digital OTA, and I saw the same thing. After the EH75V found the TVGOS host channel, usually when I turned it on, I briefly saw it tuned to that channel before it went to whatever channel I had actually been watching the last time I used it.

Yes. When (if) it finds a channel with TVGOS data, the DVDR remembers that channel, and tunes the STB directly to it when turned off.

For a while, I had my Panasonic DMR-EH75V connected to a Dish DTVPal+ converter box for digital OTA, and I saw the same thing. After the EH75V found the TVGOS host channel, usually when I turned it on, I briefly saw it tuned to that channel before it went to whatever channel I had actually been watching the last time I used it.

JTBell,

I am planning to hook my E85 to DTVPal+ OTA, if you were succesfull in getting TVGOS, could you please let me know your setup details, thanks

See the following thread for my setup details:

http://www.avsforum.com/avs-vb/showthread.php?t=1181246

It worked OK, but I wasn't really using TVGOS on it, so I disconnected the DTVPal+ a few days ago to preserve it for possible future use.

I just hooked a Motorola STB to my EH-50 for the first time today since Comcast has blown away all the non-local analog stations. Before I just had the cable go directly to the Panny, now I'm using IN3 with the STB and the IR blaster. I see the STB changing channels all thru the nite with the dvd-r powered off. Is this normal? Is it trying to find the tv guide info?

My officemate said that he used to have a dvd-r hooked up like this and it somehow activated some on demand pay movie which showed up on his bill. ANyone ever hear of this before?

http://www.avsforum.com/avs-vb/showthread.php?p=17438346#post17438346
Duplicate post.

TVGOS came back today on my DMR-EH55!

My EH50 still cannot get any data or even set its clock. MY eh75 (VCR/DVD) has been going along the whole time. They are in different rooms. If the 75 is getting tvguide ok then I assume Comcast is not at fault? Can it be something like the signal is too weak on the 50's coax and is not seeing the info?

My EH50 still cannot get any data or even set its clock. MY eh75 (VCR/DVD) has been going along the whole time. They are in different rooms. If the 75 is getting tvguide ok then I assume Comcast is not at fault? Can it be something like the signal is too weak on the 50's coax and is not seeing the info?

I had that issue in the past and after resetting the unit that couldn't get the TVGOS, I moved it into the room where another unit was. It worked. Then I moved the first unit back into the other room and it's been going dtrong ever since.

Along the same line, I just got a new LCD tv (my first) and hooked it up to my cable. Ran through the stations, then compared those with what I was getting on a Panasonic DVD recorder with a digital tuner. Needless to say, some of the stations are coming in on the new tv but not on the Panasonic.

I think it's gremlins.

I've got a Panny EH55 and a Panny EH75 and of course lost my TVGOS. Acting on the new Comcast customer guarantee, I found the email for the president of Comcast and apprised him of my situation. That got results and the local techs have been working on it since. Today, they appeared to have succeeded. When I checked my units, they had the screen saying there were multiple providers in my area and I should choose mine. It had defaulted to U-Verse; as soon as I changed it to Comcast, I had a listings grid and at least listings for the OTA channels. I scrolled through the channel listings and found a missing channel (it's still available to me, just not on the TVGuide listing).

So, I decided to hard reset the EH55 to see if the missing channel would appear. Now I have a flashing clock (not really; I set it manually), no channel lineup and, naturally, no listings. When I go through the setup procedure, all it asks for is the country I'm in and my zip code. There is no screen for provider selection. This is about where I was before, but what I'm afraid of is that the unit has defaulted to U-Verse. Since I'm not U-Verse, I don't expect to get listings.

I should point out that through this entire process, I've done several hard resets and have never got any channel lineup or listings. Considering the way my machines have acted today, this would seem to be the logical cause.

So, my question is how do I find out what provider my Panny thinks I have and how do I get that screen to change it to Comcast if it has gone back to U-Verse?. Going to system settings does no good. RTrying to change anything just takes me through the Setup process with no mention of system provider. Thanks for any help.

PatH

P. S. Once I got the EH75 set to Comcast, I haven't touched it. I therefore assume that the listings will fill out over time.

So, I decided to hard reset the EH55 to see if the missing channel would appear. Now I have a flashing clock (not really; I set it manually), no channel lineup and, naturally, no listings. When I go through the setup procedure, all it asks for is the country I'm in and my zip code. There is no screen for provider selection. This is about where I was before,
I should point out that through this entire process, I've done several hard resets and have never got any channel lineup or listings. Considering the way my machines have acted today, this would seem to be the logical cause.
PatH

.
Resetting the unit wiped the downloaded info concerning cable company options from memory. You'll need to leave the recorder off again overnight-with no turning on to check, or manual timer recordings set, in order to have that appear again, then select Comcast for those listings to be displayed,

That worked. Thanks! PatH

TVGOS info has recently been removed from my cable company so for the time being I will NOT be using TVGOS. Is there a simple way to trun OFF TVGOS to stop the cycle of searching?

Since it isn't working, it should give you an option to turn off when you pull up the listing/guide.

Otherwise you'll need to push the CH up and CH down buttons (at the same time on the unit) for >5 seconds. This will reset your unit to factory defaults(hdd programs and some settings will be saved) after which it will start looking for the TVGOS signal. Then after 3? days you will be given a option(when pushing the TVGOS button) to stop the searching or continue for another 2 days.
I don't think you can directly disable TVGOS, I think you have to let it look for the 3 days. I'm not sure what happens if you just lose the signal, I think it may?? just keep looking indefinitely.

There should be an easier way to stop TVGOS. I have cable and it has to search through 999 channels. That's a bit much knowing it won't find anything.

I also agree and would probably be bothered about all the unneeded scanning. I guess you could do two things to stop your STB from scanning. One would be to simply unplug the IR blaster, without it your STB won't change channels. The other would be to simply turn your STB off, in this case the DVDR will be sending the signal but the STB won't recognize it.
For whatever reason Panasonic didn't want to make it too easy to disable the TVGOS, at least with the newer models they give you the option to stop the scanning after a period of time. I think on the '04 models you cannot ever stop the scanning and it continues indefinitely unless the unit is left ON.

Merry X-mas everyone, but wtf happened to TVGOS again? It came back for 8 days and disappeared off the air again and now it's just searching and searching. Anyone have problems with Charter?

TVGOS had been working for the last few months (after the change over to digital) and was working fine until about a week ago. Now my Panasonic DVR is not getting TVGOS updates. Wonder if it's Cox cable or the local CBS station this time?

I have an EH75 (dvd=vhs) and an eh50. The 75 seems to never have any problem with the tv guide while the the eh50 has been out for weeks, comes back for a few days and then loses listings again. The 75 is in the family room on a 4 way splitter but I also have a signal booster. The 50 is in a bedroom with a 2 way splitter. Is it possible that the software in the 75 is newer and better such that it has no problem with the guide or is it more likely a poor signal is affecting the tv guide on the 50 in the bedroom? The picture looks fine to me...

Both are connected to Comcast. The 50 is now using a STB vs its internal tuner to record the digital channels. The 75 is using its own tuner with cable directly connected. (i don't use the 75 to record much any more.)

Having the same problem as dmine45 in Northern VA, seems as if Cox Cable Fairfax is not transmitting guide data at this time.

From what others have said, TVGOS service is offline @ WUSA.

Having the same problem as dmine45 in Northern VA, seems as if Cox Cable Fairfax is not transmitting guide data at this time.

I went a week w/o getting any TVGOS transmissions from Cox here in Scottsdale AZ about 3 weeks ago.

Then it came back!

I even emailed customer support at what used to be Macrovision (Ce_customer_support@rovicorp.com) and they responded that they were looking into it.

I don't know whether they actuall did anything or helped get it back on line, but I emailed them and thanked them anyway.

Hope yours reappears as well.

From what others have said, TVGOS service is offline @ WUSA.

bfdtv,

Do you have a link to another a thread/forum that specifically discusses WUSA guide data outage? Thanks.

bfdtv is a HD guy so I'd guess he saw it in the HDTV recorders forum, probably in the Sony DVR thread.

edit, yep looks like the talk starts here (http://www.avsforum.com/avs-vb/showthread.php?p=17790030#post17790030).

Just sent this into TVGOS. I should alse note there is next to no activity in the vertical interval on the TV Guide channel, which is probably at the heart of the problem.


I use TVGOS with my Panasonic EH-55 that uses TVGOS. Normally it goes to ch.51 (TV Guide channel) But I noticed yesterday morning (Monday the 26th) it appears lost. It seems that since very early Monday morning it has been searching for the data it normally gets on ch.51. It keeps cycling thru the channels while it is turned off but never "finds" ch51 wich tells me there might be a problem with TBGOS. There was such a problem a year ago in Feb & March 2009

I get digital cable with a box from TIme-Warner NYC - Manhattan South

Thanks,

Paul

I have also seemed to have lost TVGOS on my Cox cable system. Up until about a week ago, the Panasonic DVR was able to obtain a TVGOS listing with a few problems here and there, but now it seems like the signal is not even present. The DVR can't even obtain a time signal. So it looks like the signal is gone at least for now (hopefully not for good) :(

Well, I guess we're all on borrowed time, but after getting the signal back a year ago, the TVGOS has worked fine for me here in Scottsdale/Phoenix with Cox.

Until a couple of weeks ago. First, days went by w/o an update. Finally, the listings updates stopped completely and so did the commercial ads on the TVGOS screens, which I took as REALLY bad news.

Now, the interesting part is that this recent problem has coincided with Cox's rollout of its new IPG for its dvrs and digital listings screens. ROVI is providing the new system. So just when Cox started making the changes to the IPG software and transmitting that to certain customers, the Rovi TVGOS stopped.

The Rovi site still shows my area is receiving their TVGOS signal. So I contacted a Cox engineer on www.broadbandreports.com who had helped me during the digital transition. He said he's looking into it.

Anyone else in this area been affected?

Lost mine also - seems like about a week ago. I had a hiccup about 2 weeks ago, but just attributed that to a fluke in my TV. I use Cox, but not digital. So, my TV is a Toshiba and has the TVGOS interface, which worked just fine until last week. I also lost it about a year ago along with everyone else.

Lost mine also - seems like about a week ago. I had a hiccup about 2 weeks ago, but just attributed that to a fluke in my TV. I use Cox, but not digital. So, my TV is a Toshiba and has the TVGOS interface, which worked just fine until last week. I also lost it about a year ago along with everyone else.

Same exact time line with mine. A couple of weeks ago it became sporadic and not all the days were filling in, but there were still ads and newer days being added each day.

But last week everything stopped.

I've been in contact with a Cox engineer who assures me this recent outage has nothing to do with what changes Cox is making to their IPG (also being supplied by Rovi). He's checking further to see wht the transmissions stopped coming through even though the Rovi site shows they are still providing the data to Cox for this area.

The TVGOS problem probably isn't cox. I am just using an antenna (OTA) and the guide stopped updating about 11/2/2010.

It still isn't updating 11/12/2010

Anyone else in this area been affected?

I too lost TVGOS on my Sony KDL4WL140 TV about a week ago. I live in Tempe, AZ and use Cox (no box). When this happened in March '09, the problem seemed to be related PBS Ch 8 not passing the signal (see my post here (http://www.avsforum.com/avs-vb/showthread.php?p=15974846#post15974846)). Perhaps your can ask your engineer contact at Cox is this is the case again this time?

I too lost TVGOS on my Sony KDL4WL140 TV about a week ago. I live in Tempe, AZ and use Cox (no box). When this happened in March '09, the problem seemed to be related PBS Ch 8 not passing the signal (see my post here (http://www.avsforum.com/avs-vb/showthread.php?p=15974846#post15974846)). Perhaps your can ask your engineer contact at Cox is this is the case again this time?

Here's the latest email I got from him on 11/9...

"I had to check the TV Guide monitor in Fowler and it is not receiving data. I called the chief engineer at Channel 8 KAET/PBS and he said their router had failed and they are having a replacement shipped in. They said it should be working sometime later this week, and will email me an update when completed."

As of tonight, 11/12, I'm still not receiving any data. I'll contact him again next week if nothing happens by then.

KAET PBS 8-1 in Phoenix is broadcasting TVGOS again!!! I have 2 days of guide data 11-18-2010

KAET PBS 8-1 in Phoenix is broadcasting TVGOS again!!! I have 2 days of guide data 11-18-2010

Same here! Order has returned to my television universe :)

Who do you guys email to complain? I'm in LA on Time Warner Cable and my XS35 hasn't gotten data in a month or so. At this point I'm not even sure what station it's supposed to be on...

Who do you guys email to complain? I'm in LA on Time Warner Cable and my XS35 hasn't gotten data in a month or so. At this point I'm not even sure what station it's supposed to be on...

My son has TW in Santa Monica and his TVGOS died in the early part of the summer, never to return.

What we did here in Phoenix was a two pronged approach. I contacted a Cox tech via www.dslreports.com. Cox has actual techs assigned to help people on that forum - I have no idea if TW does as well. The Cox tech identified the issue and contacted the station which transmits the data and spoke with an engineer there who told him the problem and timetable for the fix.

Another member here knew an engineer at the station and contacted him, and he confirmed the Cox info I had gotten.

So, you can try going through TW, but good luck with normal customer service reps - they won't even know what you're talking about, probably. You could try dslreports and see if there's a tech from TW on their forum. Or you could try your local PBS station (it's usually them that transmit the TVGOS signal, although I have read in some places CBS might do it, and ask to talk to a tech there who might know what you're talking about.

Good luck.

I just started using TVGOS, on Charter cable(No Box), for the first time, a few weeks ago. Yesterday, it stopped working, says "search for TV stations with Guide data, In Progress" and "listings transmission, Begins 8:31AM". What does this mean? Does it have something to do with the first day of the month?

Thanks

I just started using TVGOS, on Charter cable(No Box), for the first time, a few weeks ago. Yesterday, it stopped working, says "search for TV stations with Guide data, In Progress" and "listings transmission, Begins 8:31AM". What does this mean? Does it have something to do with the first day of the month?

Thanks

Do you still have your listings grid populated, and it just hasn't updated for the last day (8th day out next week)? The messages you mention are what the EH55 and Eh75 usually show when the TVGOS is working. Note that 8:31am time might be bogus. Mine updated late at night, and when my recent issue with Cox was settled a couple of weeks ago, the time changed to something after 9am. But when I've done what I'll explain in the next paragraph, I have gotten immediate listings, at least for the current day, as soon as the TVGOS started working again.

One thing I've tried, because I saw it on the TVGOS screen once as a hint, was to reset the system. Do a setup and put in 00000, all zeros, as your ZIP. Wait a few minutes, then go back and redo it again, this time using your real ZIP. I think it jump starts the TVGOS, provided it's still being transmitted by your cable company.

I always worry at the start of each month that THIS MONTH will be the one when my cable company pulls the plug on the TVGOS transmissions. Hope that's not the case with yours.

If the reset doesn't work you might have to try contacting your cable company like some of us have done and explained in this thread.

Good luck.

Hi - I've been scanning this and other posts looking for a solution to not getting TVGOS thru my EH-55. I've talked to my cable provider (Charter) and Panasonic without getting resolution. The CBS channel that passes the TVGOS is far enough away (Mason City, IA) that the antenna option suggested doesn't appear to be practical. Panasonic indicates the problem is that certain Motorola set-top boxes can not receive the TVGOS. Any additional thoughts on work-arounds? Thanks

A couple of reps and technicians from Charter (Southern Cal) told me that they are still migrating and updating their digital programs. They said the process can take a while and told me to reset my EH-55 from time to time. I find that hard to believe especially anything coming out of Charter's mouth but who knows, they might be right for once.

Here we go again. In Phoenix AZ, once again, TVGOS transmission has stopped.

Has anyone else noticed whether their listings have stopped again? Mine did. And the ads on the TVGOS screen. My machines say they can't find the station with the TVGOS data, and ominously, I fear, the last day for which I have data is 12/31/10. I'm worried that starting in 2011 the TVGOS might be taken away.

I'm going to contact my engineer source at Cox. If anyone else has any contacts either at Cox or at the local tv stations, now is the time to bring it to their attention. Maybe it's just a glitch, and I think we're on borrowed time here as far as keeping alive this service, but we can still try.

I haven't seen TVGOS in almost two years, I'm surprised you even had it up to now.

Still working like clockwork here.