13th_Disciple
02-09-09, 04:17 PM
TV is Samsung HL-R4667W
I placed a call on Dec 24 about the HDMI input on my Samsung 46" DLP not working. I called in for service, and was told someone would contact me in a few days about warranty fix/replacement of part.
The following week, I hear from Service Right (I can't find them on the online), they tell me the company locally doing the work, he calls me and leaves voicemail. I call him back, he tells me the HDMI board has to be replaced and that he will order the part from Samsung.
Middle of January, I call everyone again, dude says he can't do the work because he can't get the part from Samsung and put it in the hands of ServiceRight to get the part from Samsung. ServiceRight says they are looking into it and part will be ordered. End of last week, I have heard nothing from anyone. I do all the calls again, no one can find the part, and it's now on extended back-order.
So I was just told that since the part was "ordered today" I have to wait at least 60 days before anything will happen. I ask to speak to a manager, she tells me same thing, and I tell her it's unreasonable for me to start the clock all over again when I have made all the effort to follow-up with everyone about this, and the only call I received was today about the part being on extended backorder.
Nowhere in my contract does it state 60 days from date of order. The only "60" in the contract comes from living within 60 miles of an authorized service provider and 60 days from date of purchase for full refund of the extended warranty price.. but nothing about 60 days from date parts are ordered..
I am the one who put forth the effort to follow-up at every instance of this. I am pretty pissed off when I got told that today starts a new clock for 60 calendar days before anything can be "written off" so to speak.
Does anyone know who service right is? Based in Georgia since it's a 678 area code. Anyone else had this much trouble with ServiceNet restarting the clock after an extended period of time already waiting for service? I am already into 40+ days of waiting for something to be done, and I have been pretty damn patient, in my opinion. I have tried to elevate to the highest level of management until finally I was told that "there are no managers, you can send a letter" and see if that does any good.
I apologize if I posted this in the wrong area, but my TV is DLP, and I couldn't find anything relating to my particular issue, per se.. Any help/advice would be greatly appreciated..
I placed a call on Dec 24 about the HDMI input on my Samsung 46" DLP not working. I called in for service, and was told someone would contact me in a few days about warranty fix/replacement of part.
The following week, I hear from Service Right (I can't find them on the online), they tell me the company locally doing the work, he calls me and leaves voicemail. I call him back, he tells me the HDMI board has to be replaced and that he will order the part from Samsung.
Middle of January, I call everyone again, dude says he can't do the work because he can't get the part from Samsung and put it in the hands of ServiceRight to get the part from Samsung. ServiceRight says they are looking into it and part will be ordered. End of last week, I have heard nothing from anyone. I do all the calls again, no one can find the part, and it's now on extended back-order.
So I was just told that since the part was "ordered today" I have to wait at least 60 days before anything will happen. I ask to speak to a manager, she tells me same thing, and I tell her it's unreasonable for me to start the clock all over again when I have made all the effort to follow-up with everyone about this, and the only call I received was today about the part being on extended backorder.
Nowhere in my contract does it state 60 days from date of order. The only "60" in the contract comes from living within 60 miles of an authorized service provider and 60 days from date of purchase for full refund of the extended warranty price.. but nothing about 60 days from date parts are ordered..
I am the one who put forth the effort to follow-up at every instance of this. I am pretty pissed off when I got told that today starts a new clock for 60 calendar days before anything can be "written off" so to speak.
Does anyone know who service right is? Based in Georgia since it's a 678 area code. Anyone else had this much trouble with ServiceNet restarting the clock after an extended period of time already waiting for service? I am already into 40+ days of waiting for something to be done, and I have been pretty damn patient, in my opinion. I have tried to elevate to the highest level of management until finally I was told that "there are no managers, you can send a letter" and see if that does any good.
I apologize if I posted this in the wrong area, but my TV is DLP, and I couldn't find anything relating to my particular issue, per se.. Any help/advice would be greatly appreciated..