Official Epson 6500/7500 firmware upgrade thread. [Text View]

rwestley

03-02-09, 01:17 PM

I just got off the phone again with third level tech support. There have been two firmware updates one for green lines that a few were getting with component or HDMI input and the other for one button press power down. The firmwares are 106 & 107. I was also told that there has been no update for FI at this point and that these two firmwares did nothing to change FI. The updates cannot be done at home and must be done by a dealer or service center. Depending on the firmware that you have on your unit you may loose all settings. I was also told that there is no updated planned for the slow HDMI handshake issue. It does seem that there is a lost of misinformation around about firmware updates. I spent nearly a half hour on the phone with this tech person and he seems to know what he is talking about. I have been asked not to post his name but if any other members would like to contact him you can PM me and I will send you the information. He also told me that Epson is committed to working with it customers. I would suggest than anyone with issues call and ask for second or third level tech support. Be very specific with your issues and requests.

d james

03-02-09, 04:45 PM

Thanks for the update rwestley, It seems there are confusing things happening with these firmwares. Maybe the guy who said his FI was fixed just doesn't notice what others are complaining about. I do find it really strange they told the guy on projectorcentral that there was a fix coming. Maybe you should contact that guy and find out who he talked to because someone has got to know the right answer. It sounds like you've talked to a few people, so that makes me think there will be no update. When I looked at some of the tvs at CC playing FI, the sony one I watched looked exactly like the epson when it would have that tearing. So to epsons eyes, maybe it looks like it is working as good as other manufacturers.

rwestley

03-02-09, 05:26 PM

waynor

03-02-09, 07:05 PM

Alas the projectorcentral review really got me excited... I actually enjoy FI for the most part it works great with video games and animation but movies do tend to feel a little amateurish

d james

03-03-09, 02:03 AM

Alas the projectorcentral review really got me excited... I actually enjoy FI for the most part it works great with video games and animation but movies do tend to feel a little amateurish
Do you have this pj, or are you speaking from using FI on other displays? If you have it, you could try the low setting, it seems to make it less noticable. I know what you are saying, I guess we are so used to watching 24 frames that other material looks unprofessional. I keep FI on high and have gotten used to the look and really enjoy it, it doesn't look amateurish anymore, some movies never did, but others really had that look. The only thing bad is special effects and CGI into a movie looks more fake, but that will happen with any FI. I couldn't imagine going backl to video games without it, really helps alot.

d james

03-03-09, 02:05 AM

I mentioned that Evan of Projector Central spoke of the FI new firmware and the person at Epson with whom I spoke said that he had read the article. He did say that it is possible that something in the future could come along since Epson is always doing testing. He also said that nothing was coming soon that he was aware of.Hmm, thats interesting, I guess we'll have to just wait and see what they do. Maybe they are contemplaing doing a fix but waiting to know just how many people are complaining about it.

mikebrad24

03-03-09, 01:52 PM

Alas the projectorcentral review really got me excited... I actually enjoy FI for the most part it works great with video games and animation but movies do tend to feel a little amateurish

I just got my 6500 hooked up over the weekend. It is my first projector and I have no idea what FI is, technically speaking. I turned it on for the first time while watching No Country for Old Men and amateurish is the exact way to describe the look. Nothing about it looked bad, just different. I personally didn't care for it though.

d james

03-03-09, 07:03 PM

I just got my 6500 hooked up over the weekend. It is my first projector and I have no idea what FI is, technically speaking. I turned it on for the first time while watching No Country for Old Men and amateurish is the exact way to describe the look. Nothing about it looked bad, just different. I personally didn't care for it though.Don't give up on it, Fi does make some movies look amazing without giving that look. I find that HD material works better with it, and the lower I go the worse it looks. I don't use it for tv broadcast movies cause it looks bad, but for most dvds, it seems to work, and I love it for all but a couple fast movement HD movies.

Deja Vu

03-04-09, 12:06 PM

den110

03-05-09, 01:22 AM

Hmm, thats interesting, I guess we'll have to just wait and see what they do. Maybe they are contemplaing doing a fix but waiting to know just how many people are complaining about it.

I just emailed Evan at projectorcentral about this whole FI firmware issue. I will report when he responds.

Rino21

03-05-09, 04:22 AM

I just emailed Evan at projectorcentral about this whole FI firmware issue. I will report when he responds.

Thanks, that would be a good idea.

den110

03-05-09, 05:12 AM

Hi all

I posed the question on whether Epson will be definitely releasing a firmware update that will be downloadable for end users on the FI issue. Here is Evan's response:

"Hi Dennis,

I have posed that question to Epson product managers three times in the past week, and so far I have no definitive answer. Once I do, if I ever do, I will post it in Projector News. Epson product management originally stated that there would be a new FI, and it would be downloadable. Getting them to repeat that statement in the last week has been difficult. So... the answer is I don't know any more than you do.

Evan"

Looks like Evan is getting the same runaround as we are from Epson.:mad:

Rino21

03-05-09, 06:22 AM

Epson keeps the cards close to their chest, I wonder if they really serious about this or its just a trick..

rwestley

03-05-09, 08:22 AM

Rino21

03-05-09, 09:29 AM

i have the TW5000 (just got is last week) with the Firmware number 107

Ron Jones

03-05-09, 09:43 AM

They do have two new firmware updates but they don't deal with the FI issue.
Firmware 106 fixes the issue of the pushing one button to turn the projector off and 107 deals with a green line a few were getting using component input. It is possible that they are working on the FI issue but don't want to say anything until they get it right.

Has any customer in the USA actally received a 6500UB or 7500UB with either of the newer firmware releases?

If so was it with an exchange unit received directly from Epson or was it with a newly purchased projector?

While I would like to have the discrete power off feature, I for one plan on waiting a while to do an exchange of my 6500UB so I can get several of the potential upgrades (firmware and otherwise) at the same time (FI, improved cooling path to reduce focus drift, discrete power off, possible HDMI handshake improvement, possible lower DI noise when ceiling mounted, etc.).

As for doing a firmware update yourself, I would assume this would be via the projector's RS232 port. Most (at at least many) laptop PCs (and many desktop PCs also) no longer have serial ports and you will need to buy a USB-to-serial adapters in order to connect such a laptop to a serial port on the projector. Neither my 3-year old Compaq laptop nor my wife's 2-year old Toshiba laptop have serial ports. I have used a couple of the USB-to-Serial adapters and found them to be somewhat hit or miss as to how well they will work with a given RS232 device.

rwestley

03-05-09, 01:41 PM

I don't know of anyone who has the upgrade or what else it does. I did ask about the defocus issue and was told that several changes were made to fix the issue. I was told that the unit must be brought to a dealer or service center to do the firmware upgrade. It will not be available through download.

den110

03-12-09, 04:22 PM

Evan at Projector Central posted the latest news on the FI fix today:

"We've got a couple of updates on the Epson 6500/7500 and 6100 to report. First, as far as frame interpolation on the 6500/7500 models is concerned, Epson product management is now saying that an improved version of this feature will be available "shortly." By shortly, it sounds like they are thinking within another week or two. However, contrary to their initial plan, most users will need to send their projectors to an Epson service center to have them upgraded. Epson says that except in certain unique circumstances, it will not be downloadable as they had originally hoped."

Looks like we are going to have to send our units in for the update:mad:

timn99

03-12-09, 04:38 PM

I can deal with that, at least there is a confirmed fix for the FI.

I had planned to exercise the warranty anyways due to slight defocus, iris garble noise, and slight fan drone noise.

wabbit636

03-18-09, 11:56 PM

I just got my 6500 yesterday and the firmware I have is 107

dysfunction26

03-19-09, 01:21 AM

Hopefully they fix the handshake issues some of the owners are having.

rwestley

03-19-09, 07:15 AM

I spoke with senior tech support yesterday and the new FI firmware is not ready yet. I seems that they want to get it right and it is taking longer than expected. I was told that they have addressed most other issues including a handshake fix and with the handshake should be down to about 10 seconds. The latest firmware is 108. I would suggest waiting a few weeks to see if they are able to come up with a FI fix. I was told that it is high priority but it has been difficult to get it right.

I also asked specific questions about the several issues including handshake,defocus,noisy iris and fans and FI. I was again told that defocus and noisy iris is fixed along with improved handshake on the new units shipping. I also if Epson will QC a replacement unit before it ships and was told that the do it at the factory. I told the person about convergence and other reported issues and was told that they have been reported to the factory and that QC should be improved in new shipping units. I was very pleased with the quality of tech support from Epson. They really stand behind their products.

xxjoexx

03-19-09, 12:04 PM

wow... i just got a phone call from epson... prior to requesting my replacement unit i had emailed them asking to make sure i got the 1.08 firmware and the fizes for focus and fan noise... in return i got a 1.05 with a super loud iris and misconvergence .... i wrote and told them that, and out of the blue they called me and apologized saying that the one I got was one of the last ones sent out from a prior batch... he assured me that the replacement units they are sending out now have 1.08 and they have been harder on their QC to make sure i get a good unit and they are sending me one tomorrow or monday...

as far as handshake he said the newer firmware can get it down to about 10 seconds, but thats the best they will be able to do... also he confirmed they are working on the FI firmware... i asked if when it does be available if i will be able to install it myself, he said they recommend taking it to a service center, but if you have a computer with a serial port and some kind of cable you can do it yourself... so what im thinking is that when it comes out, if you call and make a stink about not wanting to send it in or going to a service center, they will allow you to self install provided you have the right equipment...

it seems if you email them through the website support, you eventually will get to speak to someone who is more informed then the people you get when you call the help line..

rwestley

03-19-09, 12:08 PM

I just asked to speak to higher level tech support and give my reasons. There has been no problem doing this. It does take a few extra minutes. I also received the same information as Xxjoexx.

xxjoexx

03-19-09, 12:40 PM

i am pleased that they do seem to stand behind their product, i have never gotten this kind of support with anything else i have bought... the fact that they called me stands out, and admitting that i got a replacement from an older lot... sure it sucks to have to get keep getting new units but it really took maybe 30 minutes out of my day to package and return the old unit the first time i got it... hopefully they get it right this time.. i really do like this projector other than the noise issues

Rino21

03-19-09, 05:09 PM

if i have the 107 version on my unit , should i upgrade to the 108?

Ron Jones

03-19-09, 06:36 PM

Since some owners have now received 6500UBs with 1.07 firmware that is supposed to support a discrete remote code for power off, does anyone know what this code is? Is there a key on the remote for power off or has Epson published what the discrete code is so that it can be programmed into a universal remote?

ScubaAddict

03-19-09, 09:53 PM

I have the code. If anyone can convert this to HEX for Pronto (or learn it into a pronto and post the hex code), it would be MUCH appreciated.

Discrete off:
Hex code: 91h
NEC-Format
Custom Code: 8355h

It should work for FW 1.06+
Power ON will still work the same as it did before, but power discrete power off is an additional function for this FW.

Thank you to anyone that can help me with the pronto hex!

den110

03-20-09, 06:23 AM

kcwmac12

03-20-09, 10:08 AM

This post was left by "Toronto Rob" on the 6500ub/7500ub thread. thanks for the info Toronto Rob. Now we need feedback on the upgrade and if it fixed the FI issues. I look forward to everyones feedback.

Kevin

"Just got my 6500UB yesterday and it came with fimware 1.05. I called Epson support and spoke to second level about upgrading my firmware. They sent me the firmware 1.08 file, the uploader utility and instructions. I also asked how to tell if the hardware mod was done on my unit to resolve the defocus issue. They said the modification was done on units that are higher than 2000 in the serial number. Luckily mine has the fix.
The tech didn't say that firmware 1.08 addresses the FI issues, but he did say it addresses some 4:4 issues.

Here's firmware 1.08 installation instructions provided to me by Epson.

The new firmware incorporates 1.05/1.06/1.07.

Firmware Update Instructions

Required:
• PC computer running Windows 98SE / Me / 2000 / XP
• RS232 Null modem serial cable: Important Note: DO NOT USE A USB-TO-RS-232 ADAPTER OR CONVERTER CABLE
• Firmware files
• IDOL 2.0.1 firmware uploader utility

Verify Firmware Version:
1. To verify the version of firmware on the PowerLite Home Cinema 6500UB or Pro Cinema 7500UB, first power on the projector.

2. Once the projector is powered and projecting to a screen, use the following button sequence to access and display the After Service Menu:

• Press and hold the Menu button on the remote control or on the projector’s control panel for at least 5 seconds, then release.
• Within 4 seconds of pressing the Menu button:
a) Press and release the ESC button twice,
b) Press and release the right button (right arrow on remote)
c) Press and release the left button (left arrow on remote)

3. At the bottom of the After Service menu, you will see a string of alphanumeric data—see examples below:
PowerLite Home Cinema 6500UB - P: 8Y00316477WWV100
PowerLite Home Cinema 7500UB - P: 8Y00316478WWV100

The last three digits (see numbers in red) denote the firmware version currently installed on the projector.

If the firmware version is prior to 1.08, proceed to the next section.

Update the Firmware:

Warning: Updating the firmware erases all projector menu settings. Write all settings down before your perform any updates.

Note: Make sure the projector is powered off and in Standby mode (Power LED is solid blue) before you start the procedure below.

1. Use IDOLV201_Installer.exe to install the IDOL utility on the computer.

• Once IDOL has been installed, proceed to the next step.

2. Connect the serial cable from the projector to the computer. Plug the power cord into the projector

3. Start IDOL. The IDOL installer should have created a program group called IDOL in the Windows Start menu and a shortcut on the Windows desktop. If you cannot locate this program group or shortcut icon on the desktop, the application file (IDOL.exe) can be found and launched from the C:\EPSON\IDOL2.0.1 folder.

Note: If you receive a “vbmcom32.ocx does not exist,” error message when launching IDOL, run
Install.bat (MS-DOS Batch File) file located in the C:\EPSON\IDOL2.0.1 folder to correct this error.

4. In IDOL, click the Comm(C) menu and select Port Setting. Make sure that the port number is the same one that the projector is connected to.

5. Confirm a connection between the PC and the projector by clicking the Connect Test(T) button as shown below:

6. The following Test Result dialog box is displayed if there is successful communication between the projector and the computer:

7. Click OK. Click the Set button to open the Execution Confirmation dialog box. Click YES to save the COM port settings if the Test Result shows a successful connection.

8. Click the Open (F) button to browse to the firmware file location on your hard drive. Select TW4000_5000_5800_WWV108_AS.DLT to install firmware 1.08.

9. Click on the “Set Downloadmode(L)” button to put the projector in firmware download mode.

The Information dialog box appears once the projector is in download mode. Click OK.
Note: The projector is in download mode when the Power and Source LED’s are blue and the Temp LED is orange.

10. Click the Start Download(S) button, which initiates the firmware update.

Click Yes in the Execution Confirmation dialog box.

The 3 status LED’s (Power, Source and Temp) flash simultaneously during the update. The download process may take several minutes to complete.
Please note that in Windows 98 you may not see a progress bar.

When the download is successfully completed, the following message is displayed:

Remove the power cord and serial cable from the projector; let the unit stand at least 30 seconds then re-plug the power cord. The Status LED’s flash simultaneously for a few seconds.

Turn on the projector.

Once the projector has powered on and is projecting to a screen, bring up the After Service Menu to verify the new firmware version. The new firmware should display as:

Firmware version 1.08 　P 8Y00316477WWV108
If the downloader fails to update the firmware, power down the projector, wait 3 minutes then retry the procedure. "

Rino21

03-20-09, 12:30 PM

xxjoexx

03-20-09, 02:44 PM

How is it that Epson UK doesnt know anyhting regarding any Firmware updates?

i have the TW5000 and i know its the same as TW7500 and i was talking to a representative from the UK support and he said that he is not aware of any firmware updates at all...

this is odd...

if it is anything like the US support, it depends who you talk to... the people who answer on the regular support line usually dont know anything about it... but if you get the chance to talk to a higher level support tech they should know whats going... ask to speak to a higher level tech...

Rino21

03-20-09, 05:03 PM

if it is anything like the US support, it depends who you talk to... the people who answer on the regular support line usually dont know anything about it... but if you get the chance to talk to a higher level support tech they should know whats going... ask to speak to a higher level tech...

Yes , this is exactly what i'm going to do...

anyway , is the upgrade to the 108 in necessary or better to wait for the FI fix which maybe includes all the fix's?

den110

03-20-09, 05:05 PM

Doesn't sound too hard. I hacked into my Samsung Gleam cell phone in a similar fashion in order to download my homemade ringtones. I just have to pick up a null modem serial cable. I am sure Monoprice has it.

pschmatz

03-23-09, 12:15 PM

SpeedNut

03-23-09, 01:01 PM

UPDATE:

Epson thinks a competitor will hack the macro file in FW 1.09 and reverse engineer it and lose their "FI Technology advances" which after the update are somewhat competitive. If you need the files, please call Epson 2nd level support to guarantee you get the files unaltered.

Enjoy.

lavalamp

03-23-09, 01:02 PM

I just posted the following on the owner's thread...

Just finished updated my TW4000. Everything went smoothly. It's much faster when switching input source now...handshake time has been cut down. Also, one thing I noticed. Besides losing the cal. setting memory, the lamp on time has also been reset to 0hr. Mine has about 200hrs before the update.

BTW, Epson HK did a repair work on my TW4000. The defocusing issue has been improved significantly. The defocusing is still there but it's to the point where I can live with.

SpeedNut

03-23-09, 01:05 PM

Do both models (6500/7500) share the the firmware?

I've got a copy of the firmware file TW4000_5000_5800_WWV108_AS.DLT, and I would think that the TW5800 is the same model as the 7500UB, correct?

Thanks Peter

I believe they do, as the only real difference between the 6500 and 7500 is case color, warranty, extra lamp, and the route you can purchase the unit (retail vs. dealer).

pschmatz

03-23-09, 01:33 PM

I believe they do, as the only real difference between the 6500 and 7500 is case color, warranty, extra lamp, and the route you can purchase the unit (retail vs. dealer).

Thanks - The 7500 has is also the anamorphic support, the ISF locked settings, and the modes are called differently. I want to make sure that I don't lose the anamorphic support by applying an 6500 only firmware (although I don't use it). I guess the the firmware will detect what hardware is installed, and then light up the correct features.

Thanks Peter

d james

03-23-09, 04:25 PM

SpeedNut

03-23-09, 04:45 PM

Looks like there are some settings in the Epson IDOL utility to backup / restore settings. I can't try these out right now since my 6500 is awaiting replacement for bad AutoIris / cinema filter, and should be here Wednesday.

It would be interesting to see what this exactly backs up (just settings or everything (settings, FW, etc) and depending on the result possibly being able to back up picture settings before FW upgrade, blow down the FW to the unit, then restore the backup to get the settings back.

Jaketh

03-23-09, 07:20 PM

I spoke with a tech today, this may be old news to many of you, but here goes just in case.

He said that based on customer issues/complaints on FI, that a FI fix is now in the "research phase" and could take some time to work out. He said that so far the only thing changed for FI in 1.08 is to default it to "off". He did mention that the handshake issue will never be less than 10-15 seconds ("due to the fact the 6500 has a video processor"). He said the only handshake problem fixed in these updates was green lines and some flickering.

I still have 1.05 so obviously can't relate any personal experience but wanted to pass along what I was told.

lavalamp

03-23-09, 10:36 PM

Well, after the update, the FI setting is default to ON just like on v1.05. Nothing is changed there. Set to TheatreBlack 1...basically just like what u have when it's brand new and turned on for the first time. I haven't played with FI after the update...I'm not really into FI at all. Tried it on different projectors and I just don't like what it does to the movement or the flow of the movie. I will wait the next firmware update where they improve the FI and try that. The handshake is better from what I had on v1.05. I switched from component to HDMI 1 inputs back and forth and it locked up faster before the update. It's not as fast as other projectors I had used...but it's definitely faster than what I had before the update.

rwestley

03-24-09, 01:30 AM

It seems that two second tier support people are giving out different messages.
One name starts with J and the other with D. I have spoken to both. D states that there has been an improvement with handshake to about 10 to 15 seconds and they are working on a FI fix but it might take some time. J states that the new firmware update has nothing to do with the handshake issues.

TVDano

03-24-09, 05:16 PM

Interesting!!!

Jaketh

03-24-09, 07:24 PM

I spoke with the "J" variety tech :)

muad'dib

03-25-09, 12:40 AM

The defocusing is still there but it's to the point where I can live with.

I feel the same for my 7500.. Most days, it stays in focus, but, some times the focus is a LITTLE out, and when i re-focus, and watch a movie, it may still be in focus, or not.. If not, then only by a very little..

Has anyone tried for fun, putting painters tape on the focus ring and projector case to stop it from moving?

Not sure if the focus issue causes the ring to move, or is it internal..

Rino21

03-25-09, 08:54 AM

SpeedNut

03-25-09, 09:30 AM

I recall some of it has to do with the layout of the components / heat expansion inside of the unit on warm up, and in my case even though I was careful taking the dust cap off of the front of the unit, I was "tweaking" the focus a bit.

Two things to try is wait for 30minutes + until you focus, then try leaving the cover off when you shut it down for the day / night, then try it the next day and see if there's any improvement.

I know Epson changed some of the internals to help alleviate it some, and it was reported as such in the 6500 owner's thread, but I don't know where the serial numbers start with the fix.

den110

03-25-09, 01:42 PM

I feel the same for my 7500.. Most days, it stays in focus, but, some times the focus is a LITTLE out, and when i re-focus, and watch a movie, it may still be in focus, or not.. If not, then only by a very little..

Has anyone tried for fun, putting painters tape on the focus ring and projector case to stop it from moving?

Not sure if the focus issue causes the ring to move, or is it internal..

I don't think it has anything to do with the focus ring moving. It is an internal problem-something to do with airflow. Since Epson went to the e torl lamp on the 6500/7500 the increase in 30 watts caused a heating issue that in turn made some of the internal components expand. This in turn caused a focus drift. A modification to the amount of air getting to the lamp area fixed this problem in the newer units. So no, putting tape on the focus ring would not solve your problem.

muad'dib

03-26-09, 12:56 AM

I don't think it has anything to do with the focus ring moving. It is an internal problem-something to do with airflow. Since Epson went to the e torl lamp on the 6500/7500 the increase in 30 watts caused a heating issue that in turn made some of the internal components expand. This in turn caused a focus drift. A modification to the amount of air getting to the lamp area fixed this problem in the newer units. So no, putting tape on the focus ring would not solve your problem.

Oh well..:(

I guess even with the FIX, you will get a little de-focus once in a while..:(

I can live with it, it's actually not that bad with actual video playing. Just when you have text, you can notice the de-focus..

My 1st 7500 was really bad, when it went out of focus, you would for sure know.. It was VERY blurry..

NOw, only very little out of focus..:)

BTW..

Does anyone think the next years models will be LED??

rwestley

03-26-09, 09:29 AM

It has been reported by Projector Reviews and Projector Central that most projectors have slight focus drift. It is usually not a problem. Epson did have a focus problem and it has been fixed with the new shipping units. Check with second tier tech support and give them your serial number to see if your unit is one of the newer ones.

Ethenolas

03-27-09, 01:49 AM

My focus drift was slight at first, now after 70+ hours it is gone completely

dkuster

03-27-09, 08:00 AM

My focus drift was slight at first, now after 70+ hours it is gone completely

Same here (on my early production unit). It had a slight drift at first, but now I haven't had to touch the focus for months.

However, for the first 10 minutes or so the picture is slightly blurry. Once warmed up, though, the focus is spot on.

sprak74

03-27-09, 09:27 AM

How long does it take to update firmware 1.08? I tried it twice last night and could not get it to update. It just hang there over ten minutes after I hit start, so I had to shut of the projector. I was running new firmware off of my laptop using windows xp. Do you think Vista will work? Thanks.

Ron Jones

03-27-09, 10:16 AM

Neither of my 2 laptops nor my desktop PC has a serial port so I will need to add a serial card in order to be able to update the firmware in my 6500UB. I know we are not supposed to use a USB-to-Serial adapter (I already own one) with the Epson software. As for upgrading a PC to add a serial port the most convenient approach would be to add a PCMCIA serial card to a laptop and I suspect this would functionally work the same with the Epson software as adding a PCI serial card to a desktop PC. Anyone have any experience with PCMCIA cards that add a serial port to a laptop?

Moa

03-28-09, 03:29 AM

I bought a serial port card to be able to flash the firmware
And... cant manage to solve the vbmcom2.ocx error :(
I run the install.bat but doesnt solve it
The problem is I have Vista x64... Anybody has any idea how I could make it wok? (Dont wanna reinstall XP 32 just for that...)

Moa

03-28-09, 04:53 AM

I bought a serial port card to be able to flash the firmware
And... cabt mange to sole the vbmcom2.ocx error to solve :(
I run the install.bat but donst solve it
The problem is I ahve Vista x64... Anybody has any idea how I could make it work? (DoOnt wanna reinstall XP 32 just for that...)

Problem solved by running a command promp as administrator and retyping manually the registration of tehhe ocx line that is in the install.bat
Mentioning this just in case some people have the same problem
New problem: Connection failure. I tried all my COM ports, none working :(
Could it be that there are several type of serial cable and I picked the wrong one ? (I dont think so but I see only that...)

Ron Jones

03-28-09, 09:21 AM

Problem solved by running a command promp as administrator and retyping manually the registration of tehhe ocx line that is in the install.bat
Mentioning this just in case some people have the same problem
New problem: Connection failure. I tried all my COM ports, none working :(
Could it be that there are several type of serial cable and I picked the wrong one ? (I dont think so but I see only that...)

You must use a "null modem" serial cable such as THIS ONE (http://www.monoprice.com/products/search.asp?keyword=478)from monoprice. "Null modem" cables reverse the data transmit and data receive pin outs on one end vs. the other end. A straight-thru RS232 cable will not work.

Expletive

03-28-09, 11:47 AM

Ron Jones

03-28-09, 12:10 PM

For some reason the button presses on the firmware update instructions are not bringing up the service menu on my 6500UB. Anyone else having this or are they slightly different than what is in the instructions?

From a post from another member in the 6500UB owner's forum: "While the projector is on, HOLD the menu button for at LEAST 10 second, release, and then within four seconds, press (sequentially) ESC - ESC - RIGHT ARROW - LEFT ARROW. This is trickier than it sounds, and sometimes take me several attempts to get the service menu to come up."

I had to try it several times myself before I got it to work.

Moa

03-29-09, 06:15 AM

You must use a "null modem" serial cable such as THIS ONE (http://www.monoprice.com/products/search.asp?keyword=478)from monoprice. "Null modem" cables reverse the data transmit and data receive pin outs on one end vs. the other end. A straight-thru RS232 cable will not work.

Thanks I figured out and bought new cables. Costed me a fortune (I live in japan... It's stupid how much cables cost here...)
And it worked :)
Just disapointed, I was hoping that by flashing this firmware I would finally have my projector switch from Japanese to English menu but it didnt happen
I guess the firmware is limited to only part of the ROM
Anyway flashing went well (Though I have no way to check: the indicated combination of keys doesnt work on my projector to show the firmware number)

Moa

03-29-09, 06:24 AM

From a post from another member in the 6500UB owner's forum: "While the projector is on, HOLD the menu button for at LEAST 10 second, release, and then within four seconds, press (sequentially) ESC - ESC - RIGHT ARROW - LEFT ARROW. This is trickier than it sounds, and sometimes take me several attempts to get the service menu to come up."

I had to try it several times myself before I got it to work.

Same took me several times but finally worked !

moooog

03-29-09, 04:10 PM

Problem solved by running a command promp as administrator and retyping manually the registration of tehhe ocx line that is in the install.bat

Could you explain this in a bit more detail? Do you change something in the Idol configurations file? I am listed as a administrator, but I'm not sure how to run a command prompt. I'm stumped. I have XP home. Maybe a private message? Thanks.

SpeedNut

03-30-09, 10:02 AM

In the readme with it there are instructions on if you get that error to run a .bat file in the Icon program files directory.

moooog

03-30-09, 12:00 PM

Thanks, I actually randomly ran the file while looking for a help file in the file directory, and was eventually able to update the firmware. If only I'd read another line or two in the instructions in this thread, I'd have seen the error fix.

Ron Jones

04-02-09, 01:36 PM

For those of you that have done the firmware 1.08 update yourself, do you know if the supplied Epson PC software lets you use COM5 as the serial port number. I have purchased a serial CardBus (PCMCIA) card and the serial port is assigned as COM5.

Rino21

04-02-09, 04:05 PM

Ethenolas

04-02-09, 04:30 PM

I just got off the phone with Epson level 2 tech support.

They are coming out with FI firmware update he just got word "any day now" and they are going through in house testing.

He also said he would email me as soon as it is available and walk me through an update.

Good news eh?

Moa

04-03-09, 02:03 AM

That's really great news
I am more and more happy to have bought an Epson. ot only teh projector is fantastic, but also for once a company cares to isue firmware updates and give the consumer the tool to do it themselves

xxjoexx

04-03-09, 07:29 AM

when doing an update does it matter what OS the computer is running.. i have an old laptop with a serial port that is running windows 98... does it have to have XP?

dkuster

04-03-09, 08:43 AM

Does anyone know if the IDOL application allows you to dump your current firmware version to a file?

I can't wait for the new FI fix version! ;-)

rwestley

04-03-09, 08:49 AM

There is a backup mode in the IDOL application so you should be able to save the current firmware file. I don't think you need XP to do the upgrade. I used Vista with user accounts turned off with no problem. I can't see any reason why you would not be able to use Windows 98. The key is that you must use a Null Modem or file transfer cable.

wmassie

04-03-09, 09:34 AM

where does the null modem go? (computer illiterate)

dkuster

04-03-09, 10:14 AM

where does the null modem go? (computer illiterate)

It's not actually a 'box', like a modem, it's just a cable that is wired a certain way. You connect one end to your PC and the other to your projector.

Back in the stone age of data communications when RS-232 serial ports were common and analog modems connected to phone lines were used to connect computers to networks there were two types of "boxes".

Any type of modem was called a DCE (data communications equipment), and a computer or any other piece of equipment was a DTE (data terminal equipment).

A standard serial cable is wired "straight through" and is designed specifically to connect a DTE to a DCE.

If you want to connect two DTE's together, in this case a PC and a PJ, you must use a null-modem serial cable to "fake out" both DTE's into thinking modems are present when they're not.

Basically, the transmit and receive data lines are crossed over, the data terminal ready pin is wired to both data carrier detect and data set ready, and request to send is wired to clear to send.

DvST8

04-03-09, 11:10 AM

I posted this in the 6500Ub owners thread, looks like it might save people some money and time so I'm reposting here.

I just updated my 6500UB firmware from 1.05 to the 1.08 posted in this thread.
I used a USB to Serial cable, I'm going to link which one I used in case others are interested. *just because it worked fine for me isn't a guarantee for you, but its a good cheap way to start.

I got the everything from Monoprice.

USB to RS232 DB9 male(Serial) / DB25 male Converter Cable (http://www.monoprice.com/products/product.asp?c_id=103&cp_id=10311&cs_id=1031104&p_id=2067&seq=1&format=2) (ID # 2067) $8.55

And a DB9, F/F, Null Modem Mini Type (http://www.monoprice.com/products/product.asp?c_id=104&cp_id=10416&cs_id=1041603&p_id=1204&seq=1&format=2)(ID # 1204) $1.19

I used Windows 7 (64-bit build 7068).

Some tips
-Whenever you plug in the USB to Serial cable to the USB port on your computer make sure the other end has nothing plugged into it (Ex. The F/F adapter, the PJ or an extension).
-I used the drivers off the CD, there are newer ones online but they didn't work 100% of the time.
-It would fail the comm port test when ever I used a 10 foot USB extension cable.

rwestley

04-03-09, 04:37 PM

As usual Monoprice has great prices on their cables. You could also use the 2067 serial converter cable and add a null modem cable that Monoprice also sells if you need an extension. I used a similar cable for my update and everything worked fine. Be sure to follow the instructions and test that the cables are working before you start the update.

It should also be pointed out that not all serial converter cables will work.

Ubetit

04-05-09, 11:06 AM

I haven't seen a computer wth a serial port on it for years. Seriously Epson, serial port updating?

rwestley

04-05-09, 11:55 AM

I asked Epson tech support why they use serial port updating and I was told that it used because of the use of the RS232 still being used for home theater control functions. I suggested that they include a USB port on the next model. I did the upgrade with the Monoprice converter cable and null cable but It was a pain to have to get a cable that I will rarely use. Having said the above I am happy that Epson has made the firmware available to us. Looking forward to the FI upgrade.

jo5507

04-05-09, 01:02 PM

Does anyone have the official list of changes in 1.08 vs 1.07? I believe it includes a single button power off....anything else? My replacement just arrived and it has 1.07. I'll probably update it before I reinstall to the ceiling.

Jim

dysfunction26

04-05-09, 01:24 PM

jo5507

04-05-09, 01:50 PM

They told me 1.08 was for default off for the FI function.

Actually, 1.07 has that...I checked:)

Moa

04-05-09, 10:26 PM

Can't wiat for the next firmware fixing FI...
Any news on this ?

SpeedNut

04-06-09, 09:54 AM

I haven't seen a computer wth a serial port on it for years. Seriously Epson, serial port updating?

There are a lot of components that we use at my employer that require the serial port to update the programming on it. Think Logic controllers and the like. It's a real pain to find laptops that still have physical serial ports on the units but they're still out there, they just dropped them from a majority of consumer oriented designs because not a lot of people ever used them.

I can see keeping the RS232 around until the AV control manufacturers upgrade to some newer technology, so the addition of the USB will add additional cost and yet another input in the back.

I see why they did it, and it would be nice for USB to be on there as a firmware option. I'd just like them to focus on real functionality issues / problems and make a more reliable unit before tackling something only 1% of owners would probably do on a regular basis.

Ron Jones

04-06-09, 11:25 AM

So has anyone with the updated firmware been able to program a universal remote to actually use the discrete Power Off code?

If so, could you please post which brand and model of universal remote you are using and provide a brief description of what was required to program your remote.

As posted earlier in this tread (post #33) Epson provided the following info for the discete Power Off code:

Discrete off:
Hex code: 91h
NEC-Format
Custom Code: 8355h

This looks to me like a description that would be used for the IR codes used in the One-for-All remotes (and other programmable remotes manufactured by Universal Remote Control).

jcp2

04-06-09, 09:57 PM

The Power Off button on the 1080ub will work on the 6500ub with FW 1.07. I used that button to teach my harmony remote to turn off my 6500.:)

Ron Jones

04-06-09, 10:09 PM

Just a FYI for those Epson owners needing to add a serial port to their laptop in order to do the firmware update - I purchased one of THESE (http://www.itrimming.com/pcmcia1spad1.html) PCMCIA (CardBus) cards that provides a single serial port, for just under $20 with free shipping. I used it today to do the firmware update without any issues. I used a null modem serial cable (with female/female connectors) that I purchased from monoprice to connect to my 6500UB.

den110

04-06-09, 10:32 PM

Spoke with level 2 support today concerning getting my third replacement 6500. First two replacements had terrible convergence issues. I spoke with "Jimmy" and here are the facts straight from his mouth:

1. Latest firmware is 1.08. this basically encompasses 1.06 and 1.07. Some newer 6500s might have either 1.08 or 1.07-basically the same.

2. 1.06 fixed the handshake issue with component connections and the green "line" or green "flash" when the projector is trying to sync with a device via hdmi. 1.07 included a discrete on off for the projector.

3. The best they can do with handshake time is about 10 seconds. That is not going to change.

4. Still in house testing of FI firmware fix. He feels it should be out soon.

5. The big question is will Epson allow us to download the FI fix. Jimmy says Epson would prefer to do the update themselves but if the customer insists, they will email the firmware. He reiterated to have a serial port and null modem cable available.

6. There was a question concerning whether some consumers are getting refurbs as replacements. He insisted that all replacement units are brand new and factory fresh. NO REFURBS ARE BEING SENT OUT AS REPLACEMENTS.

There is still a waiting list for replacement units. I should be getting mine next week.

Ron Jones

04-07-09, 11:37 AM

The Power Off button on the 1080ub will work on the 6500ub with FW 1.07. I used that button to teach my harmony remote to turn off my 6500.:)

Thanks for the info. I'm using a Harmony 880 for my HT and I have a second Harmony 880 I use in my family room. I added a 1080UB as another device on my 2nd Harmony then used it to teach the 880 I use in the HT the Power Off command for my 6500UB. It all works OK now to power on and power off my 6500UB with a single command for each.

jcp2

04-07-09, 02:55 PM

Glad to hear it Ron.:)

jo5507

04-07-09, 09:42 PM

[QUOTE=den110;16212091]Spoke with level 2 support today concerning getting my third replacement 6500. First two replacements had terrible convergence issues. I spoke with "Jimmy" and here are the facts straight from his mouth:

2. 1.06 fixed the handshake issue with component connections and the green "line" or green "flash" when the projector is trying to sync with a device via hdmi. 1.07 included a discrete on off for the projector.

Just for clarity, I have 1.07 on mine and it still needs the 2 button power off. Perhaps this is on 1.08? I'm going to load 1.08 and will confirm. I want to check out the process in preparation for the FI firmware upgrade.
The power thing is not really an issue for me since my Harmony 880 works with the two button sequence. If others still have a problem with this, I can post the steps I used to fix it.

whitey66

04-08-09, 01:11 AM

I have 1.07 on mine and it still requires 2 button pushes as well.

yamahaSHO

04-08-09, 01:29 AM

muad'dib

04-08-09, 01:53 AM

Sorry to be off topic here, but since this thread is very active about firmwares, etc, I thought I would ask..

If anyone can please PM me the method to get into the service menu for the Epson Livingstations that would be awesome..:):)

thanks again, and sorry..:o

Ron Jones

04-08-09, 09:48 AM

I don't have a problem with the 2-button press, but every projector I've used has had this (all work related presentation projectors). I could see how it could *possibly* be a problem programming a remote for this?

It can be an issue with Harmony remotes because when you send the system off command (to power down all of your home theater components) there may be the power off command for another component inserted between the two power toggle commands for the Epson. The user programming software for the Harmony does't let you control the system power off sequence of commands. The Epson's power off (using two power toggle commands in a row) only works if there isn't some other IR command (even for some other component) received by the projector between the two power toggle commands. The only way around this with the Harmony is to call or email the Harmony tech support and have them manually insert power off delays for all of the other components in your system. That's what I had to do back in January when I was setting up my 6500UB in my HT. This works but it takes longer to complete the system power off and also if you want to add another component to your system the problem may come back until you contact the Harmony tech support again. The single power off command is a much better solution.

yamahaSHO

04-08-09, 10:00 AM

It can be an issue with Harmony remotes because when you send the system off command (to power down all of your home theater components) there may be the power off command for another component inserted between the two power toggle commands for the Epson. The user programming software for the Harmony does't let you control the system power off sequence of commands. The Epson's power off (using two power toggle commands in a row) only works if there isn't some other IR command (even for some other component) received by the projector between the two power toggle commands. The only way around this with the Harmony is to call or email the Harmony tech support and have them manually insert power off delays for all of the other components in your system. That's what I had to do back in January when I was setting up my 6500UB in my HT. This works but it takes longer to complete the system power off and also if you want to add another component to your system the problem may come back until you contact the Harmony tech support again. The single power off command is a much better solution.
The Harmony software will let you control the sequence in which components are shut off. I recently changed the order of how my TV and HTPC turn on and off with my 550. I don't have experience with programming my 890 with the projector yet, but I'll take your word on having issues with the double-off sequence. Thanks for the heads up.

Ron Jones

04-08-09, 12:15 PM

The Harmony software will let you control the sequence in which components are shut off. I recently changed the order of how my TV and HTPC turn on and off with my 550. I don't have experience with programming my 890 with the projector yet, but I'll take your word on having issues with the double-off sequence. Thanks for the heads up.

I know you can change the power on order, but I don't recall the turn off sequence option. In any case the double command for the Epson did cause an issue because my 880 would send the first power toggle then send the off command to one or more of my other components before sending the second Off Toggle to the Epson. This could not be altered thru the Harmony user software and this was confirmed by the Harmony tech support guy I talked to. He had to manually go into the source code for my setup and add delays (3 seconds) to the power off commands for all of my other devices.

pschmatz

04-08-09, 01:39 PM

I know you can change the power on order, but I don't recall the turn off sequence option. In any case the double command for the Epson did cause an issue because my 880 would send the first power toggle then send the off command to one or more of my other components before sending the second Off Toggle to the Epson. This could not be altered thru the Harmony user software and this was confirmed by the Harmony tech support guy I talked to. He had to manually go into the source code for my setup and add delays (3 seconds) to the power off commands for all of my other devices.

I have a 880 Harmony and 7500UB, and you can set to power off correctly through the regular Harmony UI (no hack required). I set the PJ to send 2 power toogles, and then inserted 2000ms delay to turn off the receiver (and similar for the other devices: turn off BD, turn on the lights, etc. BTW: I have a Pio VSX03 receiver). You can indirectly affect the power-off order by inserting these delays.
I have to admit that the Harmony UI is not really straight forward how to do this (you have to click through the "troubleshoot" mode).

Peter

jo5507

04-08-09, 01:47 PM

I know you can change the power on order, but I don't recall the turn off sequence option. In any case the double command for the Epson did cause an issue because my 880 would send the first power toggle then send the off command to one or more of my other components before sending the second Off Toggle to the Epson. This could not be altered thru the Harmony user software and this was confirmed by the Harmony tech support guy I talked to. He had to manually go into the source code for my setup and add delays (3 seconds) to the power off commands for all of my other devices.

I can't recall exactly what I did, but I got it to work without having to insert delays to each. I believe in the projector power off settings section, I checked the box indicating it has a separate button for on-off. Then in the following sections, I added a 2nd power toggle command. This may trick the remote into not sending a signal to other equipment until it has sent the 2nd power off signal. The pj is set to power on last, and I believe the power off sequence is the reverse of power on setup. Mine issues the two Epson commands before it sends the next equipment signal and I have the default delays. I can check the steps on my remote if anyone wants to know.

When Epson refers to a discrete on -off in the firmware 1.08 update, what does this mean? Does it add a virtual off button for programming into the Harmony?
Has anyone tried 1.08 with their Harmony and did you need to change the remote settings?

pschmatz

04-08-09, 01:52 PM

Ron Jones

04-08-09, 03:59 PM

I can't recall exactly what I did, but I got it to work without having to insert delays to each. I believe in the projector power off settings section, I checked the box indicating it has a separate button for on-off. Then in the following sections, I added a 2nd power toggle command. This may trick the remote into not sending a signal to other equipment until it has sent the 2nd power off signal. The pj is set to power on last, and I believe the power off sequence is the reverse of power on setup. Mine issues the two Epson commands before it sends the next equipment signal and I have the default delays. I can check the steps on my remote if anyone wants to know.

When Epson refers to a discrete on -off in the firmware 1.08 update, what does this mean? Does it add a virtual off button for programming into the Harmony?
Has anyone tried 1.08 with their Harmony and did you need to change the remote settings?

Simply setting the Harmony to send two power toggle commands to turn off the power, as you suggest, didn't work for me. The newly added power off command is simply a single IR command that turns off the projector. Epson chose the same IR command as they had previously used to power off their model 1080UB projector. The way I added it to my Harmony 880 was to use a 2nd Harmony remote that I own and add an Epson 1080UB as another device then use that remote to teach the new Power Off IR command to the Harmony 880 I use with my Epson 6500UB.

jo5507

04-08-09, 04:33 PM

Simply setting the Harmony to send two power toggle commands to turn off the power, as you suggest, didn't work for me. The newly added power off command is simply a single IR command that turns off the projector. Epson chose the same IR command as they had previously used to power off their model 1080UB projector. The way I added it to my Harmony 880 was to use a 2nd Harmony remote that I own and add an Epson 1080UB as another device then use that remote to teach the new Power Off IR command to the Harmony 880 I use with my Epson 6500UB.

I recall that mine didn't work at first also, but I don't recall how I fixed it. Glad you got yours working properly. If I ever have to do this type of thing again, I think I'll make notes! Sometimes it's tricky going back through the various menu options to retrace your steps.
It doesn't sound like there is anything I need in 1.08, so I'll wait for the FI update.

Jim

Geoff Scott

04-08-09, 08:53 PM

I had a very pleasant exchange with Epson support today. I was speaking to a first level support person about the slow HDMI handshake with 1.05. He was knowledgeable and accommodating when I asked to have 1.08 e-mailed to me. He simply asked if I was comfortable doing it myself and if I had a null-modem serial cable handy.

I received the e-mail five minutes later. Five minutes after that, I was using 1.08 on the PJ! Well done Epson!

(Now, about 1.09...)

rotelmania

04-13-09, 11:10 PM

anyone has any update about the firmware that will fixed the FI?

Ethenolas

04-14-09, 01:26 AM

anyone has any update about the firmware that will fixed the FI?

I got an email from a level 2 tech today saying he would keep me posted. I was pleased that he emailed me to keep me updated. That is all i have heard.

den110

04-15-09, 06:33 AM

anyone has any update about the firmware that will fixed the FI?

Spoke with Jimmy in Level 2 support yesterday. He stated that FI firmware will be delayed a few months due to more testing and tweaking. He just got the word yesterday when I called. However he still states that we can install ourselves if we insisted:mad:

rwestley

04-15-09, 06:33 AM

dkuster

04-15-09, 08:46 AM

It has just been reported in the 6500 owners thread that the FI firmware has been delayed a few months. It seems there were some issues and Epson wants to tweak it before it is released. I will call them today to double check.

Thanks. Please keep us informed. I was holding off on flashing the 1.08 firmware because it was previously reported that the FI fix would be 'any day now'.

If it's going to be delayed for several months I'll go ahead upgrade to 1.08 now.

yamahaSHO

04-15-09, 09:17 AM

Thanks. Please keep us informed. I was holding off on flashing the 1.08 firmware because it was previously reported that the FI fix would be 'any day now'.

If it's going to be delayed for several months I'll go ahead upgrade to 1.08 now.
Ditto.

However, my fear is that they'll never fix it (possibly find a hardware limitation).

Deja Vu

04-15-09, 09:20 AM

I think Epson is actually paying attention to FI this time around and wants to get it right. Someone was obviously sleeping at the switch when they released these projectors. It might as well spend the time, effort and money now and avoid any criticism on it's 2010 projectors with respect to this issue. This whole debacle (along with a few other issues) makes me wonder just what sort of quality control (if any) it actually has.

rwestley

04-15-09, 01:47 PM

I just spoke to second tier tech support today and they told me it is being tested and they want to get it right before it is released. I was told that they hope to have it by the end of the month. There are no promises of exact date since they want to get it right before it is released. I plan to call them back at the end of the month and I will post any new information I receive. I did question the QC issue and the problem with the initial FI release and I speculated that it was rushed because of the competition. The person with whom I spoke said that might have been possible. The important thing is that Epson is standing behind their products and will be releasing a FI firmware update. It also seems that most of the other original issues have been fixed.

s.newave

04-15-09, 04:35 PM

Can someone please post the discrete off and on hex codes for the 6500/1080 for those of us who do not have harmony remotes.

thx

Imageman

04-19-09, 12:15 AM

Pronto Hex code is:
0000 006D 0022 0002 0157 00AC 0015 0041 0015 0041 0015 0016 0015 0016 0015 0016 0015 0016 0015 0016 0015 0041 0015 0041 0015 0016 0015 0041 0015 0016 0015 0041 0015 0016 0015 0041 0015 0016 0015 0041 0015 0016 0015 0016 0015 0016 0015 0041 0015 0016 0015 0016 0015 0041 0015 0016 0015 0041 0015 0041 0015 0041 0015 0016 0015 0041 0015 0041 0015 0016 0015 0689 0157 0056 0015 0E94

Woohoo! Much thanks to all my friends at remote central for helping me figure it out. :)

gamelover360

04-19-09, 02:38 AM

After reading this thread I wouldn't come within 100 feet of this PJ....

yamahaSHO

04-19-09, 02:55 AM

After reading this thread I wouldn't come within 100 feet of this PJ....
I enjoy mine.

dysfunction26

04-19-09, 03:05 AM

After reading this thread I wouldn't come within 100 feet of this PJ....

Wow...what great input. You did however buy a brick, otherwise known as the Xbox 360.

ProXius

04-19-09, 06:49 AM

I also upgraded the firmware to 1.08 today... Total breeze, easy as what. :)
I am in love with my 6500ub! All right, I'd have to admit it's my first PJ, but oh my... It's great :D

Deja Vu

04-19-09, 04:45 PM

After reading this thread I wouldn't come within 100 feet of this PJ....

If you took all the issues on any thread about any projector discussed on this forum as 100% gospel then no one would buy any projector - period! The 7500 is an exceptional digital projector and once the FI is fixed I'll be happy.

Ethenolas

04-19-09, 05:18 PM

After reading this thread I wouldn't come within 100 feet of this PJ....

I know...it is a little brighter than most isn't it?

I, however, like my seating at around 12ft.

pliesj

04-20-09, 12:38 PM

Ron Jones

04-20-09, 04:08 PM

Spoke with Jimmy in Level 2 support yesterday. He stated that FI firmware will be delayed a few months due to more testing and tweaking. He just got the word yesterday when I called. However he still states that we can install ourselves if we insisted:mad:

Just spoke to "Jimmy" at Level 2 support. He was a little bit surly and defensive about my complaints regarding my 7500UB.

He disputed that there was any FI issue and said that there was no firmware update planned to address FI issues. . . . . .

I guess Jimmy just tells people whatever he feels like that day.

yamahaSHO

04-20-09, 04:24 PM

I bet Jimmy thinks nobody converses over the int3rw3bz either.

dysfunction26

04-20-09, 06:14 PM

I bet Jimmy thinks nobody converses over the int3rw3bz either.

I have never had the pleasure of speaking with Jimmy, only Matt and Tony. Both who told me they were looking into the issue of the FI and testing out firmware.

den110

04-20-09, 07:21 PM

Just spoke to "Jimmy" at Level 2 support. He was a little bit surly and defensive about my complaints regarding my 7500UB.

He disputed that there was any FI issue and said that there was no firmware update planned to address FI issues. I told him that this was inconsistent with what others had heard. He also said that FI was not meant to be used with "video sources" - whatever that means.

With respect to HDMI/HDCP handshaking taking 15 seconds, he said that the Epson engineers have looked into this and determined that there is no problem and that this is normal operation. I said that this was ridiculous since competitors' products (e.g., Sony in my experience) will sync up in 3-5 seconds. He said the firmware update only fixes the green lines that appear during the lengthy handshaking process.

I don't get it. I called Epson again today to inquire about when I can expect my replacement 6500 and again was put to Jimmy at level 2. He again told me that FI firmware is still about one month away. I spoke to him at around 11am eastern time today. Why is he telling me one thing and to others something else:confused: Unless there are more than one "Jimmy" in level 2 support:eek: The "Jimmy" I spoke to was the same one I spoke to last week and the week before. He has a distinct voice that I recognize every time I speak to him.

pliesj

04-21-09, 11:59 PM

rwestley

04-22-09, 12:36 AM

Ask to speak to Dave or Richard in second level tech support.

Ethenolas

04-22-09, 04:07 PM

Well...

Here what my source in Epson said about firmware fix...

"Hi,
It is in final review, looks like next week, sorry for the delay.

Thanks"

I hope he is not lying... :)

xxjoexx

04-22-09, 04:46 PM

Well...

Here what my source in Epson said about firmware fix...

"Hi,
It is in final review, looks like next week, sorry for the delay.

Thanks"

I hope he is not lying... :)

cool, keep us posted... did he say that you will be able to self install or do you have to take it to a service center?

yamahaSHO

04-22-09, 04:47 PM

cool, keep us posted... did he say that you will be able to self install or do you have to take it to a service center?
This will probably be no different than the rest of the updates.

wmassie

04-23-09, 02:04 PM

Just wanted to say that I was able to update my firmware to 1.08 using the Monoprice USB-->232 adapter as described earlier by DvST8 (thanks for the tip!). As stated earlier, make sure that you plug the USB side of the cable in first, and you might have to plug and unplug the cable a couple times before you get a successful connection. Other than that it was pretty painless.

Is this the only cable I need to update the firmware or do I also need that null modem cable? Can't figure this out and I want to be able to update the firmware myself when the FI fix comes in

Ethenolas

04-23-09, 02:20 PM

rwestley

04-23-09, 04:20 PM

Epson does not recommend a USB converter but most will work. You must also get a null modem adapter or cable to work with the converter. It has been reported that Monoprice sells both that will work.

Ethenolas

04-23-09, 06:06 PM

I upgraded to 1.08 today just to test my cable...

It worked perfectly...

It was very simple.

I'm not really sure what it did I still get a few lines when switching inputs...

pliesj

04-23-09, 09:30 PM

Is this the only cable I need to update the firmware or do I also need that null modem cable? Can't figure this out and I want to be able to update the firmware myself when the FI fix comes in

As DvST8 posted earlier, you need (from Monoprice):

USB to RS232 DB9 male(Serial) / DB25 male Converter Cable (ID # 2067) $8.55

And a DB9, F/F, Null Modem Mini Type (ID # 1204) $1.19 (this is a small null adapter that goes on the end of the cable).

Ethenolas

04-23-09, 10:25 PM

I know Epson says that 1.08 didn't address frame interpolation...

However, I had 1.05 and 1.07 and I just updated to 1.08.

I notice that it does not stutter every 10 seconds like it did with the older firmware. I am positive it stuttered with 1.05 and 1.07. 1.08 is completely smooth on panning. Did anyone else notice something similar???

nacchio

04-24-09, 11:46 AM

In Europe is avaiable the new 1.09 firm that solve FI problem.:)

http://www.avmagazine.it/forum/showpost.php?p=1887177&postcount=624

http://www.avmagazine.it/forum/showpost.php?p=1887334&postcount=633

sketch2099

04-24-09, 12:26 PM

3pwood

04-24-09, 12:31 PM

translation anyone?

This is what Google translation gave me for the first post (Italian to English):

Recently installed and connected the new iron. 1:09 with the firmware file "spy" that I have loaded ... First impressions: iris fan and very quiet ... 1080p on the hook very well .. the fact seems to have gone down considerably the time of coupling the signal .. Tonight I try it.

Sounds promising :)

Ron Jones

04-24-09, 07:48 PM

Here is a Bablefish translation of the 2nd link provided above:

Then raga' I have made a half scant hour of tests…

DEFOCUS

It knows to me that to “I am turn have truly resolved it.
I have made three ignitions from today afternoon and the vpr it has always maintained the fire.
Among other things me it seems that the fire in general terms is improved… with shielded from PC is piu' uniform and precise.

IRIS

Boh. .per now nearly does not feel… but this evening guardero' a film with my friends and then potro' to even estimate better.

FI

From God!
I have tried “the terrible” scene of the beginning of the DARK KNIGHT in imax where the types come down with the carrucola….bhe with the model before adulterated and releases they were most visible with frame on high lowland, average and.
Now they do not exist piu'!!
The image is fluid… pero' the effect profondita'/telenovela is practically disappeared at least on lowland.
On high instead there is the effect telenovela, but there are some sporadic wakes… much less than before.
Me it seems that between pulldown 4:4 and FI on lowland us it is not tantissima difference.
It seems that these rows “spy” functions truly well…

COUPLING MARKS THEM

I have not cronometrato, but it seems peel improved… but it could be also subjection given from effect “WOW”.

IMPELLER

Also me it seems here that we go decidedly better. .ma I must make tests piu' deepened.

Insomma, a beautiful jump in ahead!
Son own content. above all for frame and the defocus…
Pero' first impressions are alone… are reserved to make other tests…

The REBIRTH OF the SCHISM Is NEAR…

Deja Vu

04-24-09, 08:21 PM

The translation is pretty funny - it basically tells us nothing! Anybody here speak Italian who could translate?

Ethenolas

04-24-09, 08:35 PM

Hey everyone!!!!

It is here!!!

Firmware 1.09 I will post details tonight after I download and install. (around 10pm EST)

Edit: I have been very specifically instructed not to post this on any public forum. Please contact me with info through PM. I would like to honor "my source's" wishes and keep hopes alive of solid information in the future.

Ethenolas

04-24-09, 10:09 PM

Here is an Email I have just received from Epson...

Hi,
Here is the firmware 1.09, FI Improvement macro file, IDOL FW uploader utility and instruction document.
Important: These files are confidential. PLEASE do not share with others or post for public access in a forum!
Anyone who needs this info should be directed to contact Epson product support.

As for FW 1.09 and the Frame Interpolation improvement, I want to set an expectation, it is only an improvement.
Frame Interpolation generally works best when viewing high definition content such as Blu-Ray discs with scenes that contain a lot of action. Setting Frame Interpolation to LOW can make the action appear smoother. Frame Interpolation is generally not necessary for optimizing the image quality of most recorded video and broadcast content. So, we recommend that Frame Interpolation remain OFF in most cases.

So, when should you set Frame Interpolation to NORMAL or HIGH? When playing video games, the action tends to be much smoother when the Frame Interpolation is set to NORMAL or HIGH.
Just FYI - I recently tested an updated 7500 UB with a Sony PS3 and NBA07 (a true 1080p Game) - the game play looks so much better with FI set to Normal or High rather then LOW or off.

Please be aware that installing 1.09 will reset Settings and total lamp hours to 0. Make sure to get the current settings and lamp hours before you perform the update. It also incorporates improvements built into FW 1.05/1.06/1.07/1.08.

I have included a copy of the Epson IDOL 2.0.1 utility to do the FW update.

Since this is a EXE , I have changed the extension to .EEE so as to make it through the email AV filters.
Please change the name of the file's extension back to .EXE

"Teraterm Pro" is a free software utility needed for the Frame Interpolation improvement macro file. We tested with version 2.3 and 3.1.3

You can download Ver 2.3 from the following web site: http://hp.vector.co.jp/authors/VA002416/teraterm.html
or Download TeraTerm Pro Web 3.1.3 from: http://www.ayera.com/Teraterm/download.cfm

Please feel free to email me if you have any questions on the instructions or anything procedural!

Thank You!
Best Regards,
Advanced Product Support
Epson America Inc.

Notes:

I would greatly appreciate anyone wanting the update to try to contact Epson first! I realize it is easier to ask me...but due to the huge help this person has been to me, and out of respect for him, I would like to try to have everyone at least try to contact Epson and get the go ahead from them first.

Thanks for your understanding...

Ethenolas

edit: It gets rid of major artifacts some still there. It looks better thats for sure...I'm satisfied....

pschmatz

04-24-09, 11:13 PM

Does anyone have a (valid) support e-mail address for Epson?:confused:

I'm trying to request the new firmware through here, but the page is busted

http://epson.custhelp.com/cgi-bin/epson.cfg/php/enduser/ask.php?p_model_name=Epson%20PowerLite Pro Cinema 7500 UB

I get back
Question Submission Failed
'Toner Product Model' requires a value.
'Cartridge Capacity' requires a value.
'Cartridge Color' requires a value.

Awesome :mad:

Not too impressed with Epson support on my first attempt

Thanks Peter

pschmatz

04-24-09, 11:25 PM

.....

"Teraterm Pro" is a free software utility needed for the Frame Interpolation improvement macro file. We tested with version 2.3 and 3.1.3

You can download Ver 2.3 from the following web site: http://hp.vector.co.jp/authors/VA002416/teraterm.html
or Download TeraTerm Pro Web 3.1.3 from: http://www.ayera.com/Teraterm/download.cfm

These are Terminal emulators (the author on the first one thinks that it is Y2K compliant... LOL).
So, the FI improvement is not in the firmware, but some sort of macro that one plays back through the VT100? (Pretty scary - how do they make sure it played back correctly - parsing the output - or not at all??).

This makes me think that there is a lot of room for some tweaking. Just telnet to your projector... I'm very curious take a look at this marco....

Peter

xxjoexx

04-25-09, 12:04 AM

These are Terminal emulators (the author on the first one thinks that it is Y2K compliant... LOL).
So, the FI improvement is not in the firmware, but some sort of macro that one plays back through the VT100? (Pretty scary - how do they make sure it played back correctly - parsing the output - or not at all??).

This makes me think that there is a lot of room for some tweaking. Just telnet to your projector... I'm very curious take a look at this marco....

Peter

what does this mean, im confused by this... what are you supposed to do with that program?

yamahaSHO

04-25-09, 12:19 AM

I just sent my e-mail to Epson. Looking forward to 1.09. I'm still on 1.05 :)

pschmatz

04-25-09, 12:33 AM

what does this mean, im confused by this... what are you supposed to do with that program?

While I don't have the details yet, I assume these programs (old time Terminal emulators) will be use to configure the PJ: These connect via the serial cable to the projector (gotta get the baud rate and parity right...), and then you play back (via the marco) essentially a sequence of commands on keystrokes.

I guess there will be some details coming along with the update, but I'm frankly a bit puzzled to that Epson did not choose to wrap this properly in a small app (like the IDOL uploader).

Even if this upgrade is intendent for service centers only, I would have thought that someone can write a small app, rather than a marco for an terminal emulator.

Peter

dkuster

04-25-09, 08:27 AM

What email address is everyone using to contact epson? I also tried through the website and even though I'm requesting support for a projector the form gives an error about 'not selecting a toner cartridge type' ???

Does anyone have a (valid) support e-mail address for Epson?:confused:

I'm trying to request the new firmware through here, but the page is busted

http://epson.custhelp.com/cgi-bin/epson.cfg/php/enduser/ask.php?p_model_name=Epson%20PowerLite Pro Cinema 7500 UB

I get back
Question Submission Failed
'Toner Product Model' requires a value.
'Cartridge Capacity' requires a value.
'Cartridge Color' requires a value.

Awesome :mad:

Not too impressed with Epson support on my first attempt

Thanks Peter

rwestley

04-25-09, 10:40 AM

Give them a call on Monday and ask for second level tech support. You must have a specific email address of the people in second level support for projectors.

dkuster

04-25-09, 12:37 PM

So I should call the main support number and ask for an email address for someone in second level support? I can't talk with them directly?

Thanks!

Give them a call on Monday and ask for second level tech support. You must have a specific email address of the people in second level support for projectors.

den110

04-25-09, 01:58 PM

Ron Jones

04-25-09, 02:56 PM

I would assume this is the proper cable to use:

http://www.monoprice.com/products/product.asp?c_id=102&cp_id=10212&cs_id=1021205&p_id=477&seq=1&format=2

I have an old pc that still has a serial port.

That will work, but if your Epson is ceiling mounted you may want to get a longer cable.

rwestley

04-25-09, 04:13 PM

dkuster

04-25-09, 07:41 PM

Use the phone number provided and demand second level support. Discuss with one of the reps that you know how to do the firmware and you want it emailed to you. yOU DO NOT HAVE TO EMAIL THEM. jUST CALL AND ASK FOR SECOND LEVEL SUPPORT. You can talk with them directly if you demand it.

Yeah, except that I'm a wuss and I don't like to get confrontational or make demands.

I'd much rather send a nice email into the internet black hole and have a firmware file magically appear in response. ;-)

yamahaSHO

04-25-09, 08:38 PM

I'd MUCH rather send an e-mail than waste time on the phone. I hate waiting on the phone...

Ethenolas

04-25-09, 11:55 PM

1.09 more in-depth follow up....

After having 1.09 for about a day i have had a small chance (finals :() to play around with the undated frame interpolation.

First off, I want to say that this improvement is not a "fix". And those looking for perfectly smooth 120hz with no artifacts on bluray 24p material will not find it.

Now...

From what I see It is an improvement for sure in my eyes...especially if used for the correct material...

I tested a number of items with the updated firmware/FI macros.

Frame interpolation system works very well with video game material (zero stuttering, very few artifacts). This is one of my favorite applications.

Games tested (Resident Evil 5 - XBOX 360, Little Big Planet - PS3)

I don't have HDTV where I am living so I havent been able to test it, however, I remember the biggest problem with 60hz was stuttering...and that issue seems to be completely resolved. Other users will have to let us know how it looks...I am thinking it will look great...especially with sports.

I did the most testing on BluRay 24p material.

(speed racer, Sin City, Kill Bill, Casino Royal, Dark Knight, Planet Earth)

Out of all these movies...I really enjoyed (preferred over 4:4) Planet Earth and Sin City. These two BluRays were particularly satisfying to watch with non stuttering FI ON.

There are artifacts if you focus on them, however, I found it rarely distracting. These blurays are exceptions...

Speed Racer was enjoyable as well, however...I cant recommend it over 4:4. It is really a tossup...there were many more artifacts than in Planet earth and Sin City (or maybe they were just more noticeable)

The other blurays...I found had WAY too much "soap opera effect" to be enjoyable and preferred FI OFF to give a more film like appearance.

I guess the best way to sum up is...experiment! :D

I have found that more digital looking movies and source material look best, while much film material (aside from a few exceptions (mainly planet earth) is not for FI)

Hope this is helpful...

-Ethenolas

EDIT: Modes tested : Normal and High

I will check out low later under recommendation from Epson source and xxxjoexxx

rwestley

04-26-09, 12:21 AM

If you email them you will be waiting a lot longer. Epson phone support is fast at most hours. Call in the middle of the day if you don't want a long wait. I also don't think they will send you the firmware without discussing it with you. The update is somewhat more complicated than usual and they want to be sure you have the right cables and can do it yourself.

Ron Jones

04-26-09, 12:43 PM

1.09 more in-depth follow up....

After having 1.09 for about a day i have had a small chance (finals :() to play around with the undated frame interpolation.

. . . . . . . . . . . . . . . .
-Ethenolas

When you talked to Epson support, did they indicated if the new firmware only changes FI function or does it also provide updates in other areas?

pschmatz

04-26-09, 12:44 PM

Thanks Ethenolas for the e-mail.

I've installed the firmware update last night and the upgrade went well. The software Epson provided is a bit crummy (the IDOL utilty does not have a proper installation: the ocx file is not registered as part of the install). Also using a terminal emulation/marco to implement the FI change is not really end user friendly.

Now regarding the FI fix: I've started off running Planet Earth Blu-Ray on 60Hz, and FI enabled, and the FI together with the 3:2 pull down does not work very well. Switch to 24Hz, turning off 4:4 pull down and "normal" FI yielded the best results. No major artifacts, but not totally smooth either.

Next I tried some 60Hz material (Netflix stream from the BD player), the "Robinsons" (animated). Looks fine, just scenes with vertical panning seemed to still be a problem (these could also be in combination with the Netflix stream). Since I don't have HDTV hooked up to the PJ I cannot comment on stuff like sports.
I need to go back and try out some SD DVDs.

Peter

Ethenolas

04-26-09, 02:24 PM

When you talked to Epson support, did they indicated if the new firmware only changes FI function or does it also provide updates in other areas?

I don't know...The email response I posted is all i have heard.

xxjoexx

04-26-09, 02:48 PM

Ron Jones

04-27-09, 08:25 PM

big thanks to ethanolas

i have tried it with cable HDTV and the biggest thing i have noticed is now the LOW setting is much milder than before... before i couldnt tell the difference between having it on low and on normal... but last night i watched some stuff and was able to keep it on low and it seemed to work very well...

I went ahead and installed the Firmware ver. 1.09 + the FI macro updates today and I certainly agree with your observations on FI. The low FI setting now seems much better for most program material (I've only tried it for a few minutes with 1080i and 720p via Directv). The low FI setting no longer gives that very agressive 'live video' look. I'll have to see what it does with 1080p/24 via BD, but I'll probably want to stay with 4:4 pull down for viewing movies. Also I have the impression that this firmware update may also have make some improvement to the way DI is working, but I'll need more viewing time to really decide if my first impression is correct or not.

d james

04-27-09, 09:14 PM

Deja Vu

04-27-09, 11:45 PM

Have you tested the high yet? I hope it is still as aggressive as before cause I sure love it. I nevre noticed a difference between low and normal either and only a small change between low and high.

Normal and high are still quite aggressive (video look) and seem to have less artifacting. Low now retains the "film look" with a smoother image. I think a very good projector has now become a great one!

Ethenolas

04-28-09, 02:50 AM

1.09 frame interpolation LOW

I have started to play with LOW and i have to say i really enjoy it ON with BD. It adds a slight punch to the image...keeping the film-like quality while smoothing some parts mildly as well.

Hats off to Epson...

Any others feel the same???

Rino21

04-28-09, 07:50 AM

is there any other way to get the new FW without calling Epson?
i have the TW5000 and i cant find any proper support in the Middle East,

Thanks,

Deja Vu

04-28-09, 08:16 AM

doug goldberg

04-28-09, 09:03 AM

Would it be possible for any of you gents to post the firmware file? I'd did the upgrade from 1.05 to 1.08 and would like to try 1.09. Thank you.

xxjoexx

04-28-09, 09:58 AM

are you serious???

1.09 frame interpolation LOW

I have started to play with LOW and i have to say i really enjoy it ON with BD. It adds a slight punch to the image...keeping the film-like quality while smoothing some parts mildly as well.

Hats off to Epson...

Any others feel the same???

i agree completely... this upgrade was exactly what I had been hoping for... i now just leave it on low all the time... ill use high for video games and maybe sports...

dkuster

04-28-09, 10:47 AM

Would it be possible for any of you gents to post the firmware file? I'd did the upgrade from 1.05 to 1.08 and would like to try 1.09. Thank you.

I would also very much appreciate it if someone could share the files. So far I haven't gotten anywhere with Epson...

rwestley

04-28-09, 12:23 PM

I don't think Epson wants the firmware posted. I would suggest that you pm one of the members who has it and ask for it to be sent to you.

Ethenolas

04-28-09, 12:36 PM

I would be more than happy to help with anyone over PM.

Contact me.

The guy at Epson gave me very specific instructions, multiple times to not post it on an online forum. Out of respect for him, because he helped us all out, I am not going to...

I have had people contact me for TW5000 firmware...

Although all upgrades are done AT YOUR OWN RISK.

I only have 6500UB firmware and installing that on 7500UB could be very dangerous...

pschmatz

04-28-09, 02:34 PM

....
I only have 6500UB firmware and installing that on 7500UB could be very dangerous...[/B]

Hmm - The firmware filename is Tw4000_5000_5800_wwv109.dlt and the installation docs also list both 6500 UB and 7500 UB.

I believe that the TW 4000 is equivalent to 6500, and the TW 5000 is equivalent to 7500 (I don't know what different feature the 5800 has to the 5000, if any)

I've used your copy of the firmware to upgrade my 7500UB, and there was no problem (well I guess I have to go back and check if I still have the anamorphic option...).

Peter

SpeedNut

04-28-09, 03:05 PM

I'll call em up and get it and post it with the 1.08 stuff I posted earlier. There's no reason they need to be "tight lipped" about this since other versions were readily available. Either that or Epson can pay through the nose in warranty repairs from customers for a simple FW update.

jcp2

04-28-09, 04:12 PM

jo5507

04-28-09, 04:42 PM

^^^ Thank you SpeedNut. :) I called and talked to Matt yesterday and he told me to wait until the replacement comes to see if it has 1.09. I would like to have the firmware in advance, because if it arrives on a Friday and doesn't have it, I'll have to wait till the Monday to get it. Being an OCD type of person, it'll drive me nuts to have to wait any longer. :o Plus I'd like to update the one I have now in the meantime.;):)

Just email Ethenolas and as he notes in his comment above, he will send it to you. I successfully updated this morning. I will check it out tonight.

Thanks Ethenolas

Deja Vu

04-28-09, 06:00 PM

den110

04-28-09, 06:22 PM

^^^ Thank you SpeedNut. :) I called and talked to Matt yesterday and he told me to wait until the replacement comes to see if it has 1.09. I would like to have the firmware in advance, because if it arrives on a Friday and doesn't have it, I'll have to wait till the Monday to get it. Being an OCD type of person, it'll drive me nuts to have to wait any longer. :o Plus I'd like to update the one I have now in the meantime.;):)

I did the same thing and spoke to Jimmy. he also told me to wait until I get my replacement 6500 since it might have 1.09 installed. He did tell me that if it doesn't, he will email me the file. Jimmy reiterated that FI should be used primarily for gaming and broadcast tv. He recommended against using it for blu ray viewing. He felt that 4:4 pulldown works better than FI for blu ray.

xxjoexx

04-28-09, 07:08 PM

did anyone open up the FI fix file with notepad... it looks like all the commands reference LOW... i wonder if it did anything to the other settings..regardless im very happy that the low is now usable for most content

;H292(Texas Dallas)@
;‰æ’²‰Šú’lƒf[ƒ^ H292_FlashROM_V11¨V12·•ª‘Š·ƒ}ƒNƒ
;iFrame Interpolation_Level Low‚ÌÝ’è’l‚ðVideoŒÅ’è‚É‚·‚éƒ}ƒNƒj
;2009.3.19 VIŠé‰æÝŒv•”@ŠÛŽR
;
;Ý’èƒf[ƒ^‚Í‰æ’²ƒf[ƒ^H292_FlashROM_V11ƒx[ƒX‚ÅSTVT_CTRL‚¾‚¯•ÏX‚ÉŠî‚Ã‚*

sendln 'DEBUG 470500'
wait '%'

;;;;;;;;;;;;;;;;;;;;;;;;;;;
;‘Š·‘O
;FlashROMƒo[ƒWƒ‡ƒ“”Ô†Šm”F
sendln 'RERMD 000010 06'
wait '%'

;Frame Interpolation=Lowi¨MEMC_Level=3j
;STVT_CTRL
sendln 'RERMD 05024C 04'
wait '%'

;;;;;;;;;;;;;;;;;;;;;;;;;;;

;FlashROMƒo[ƒWƒ‡ƒ“”Ô†•ÏX
; 11¨12
sendln 'WERMD 000014 02 31 32'
wait '%'

;Frame Interpolation=Lowi¨MEMC_Level=3j
;STVT_CTRL ¨VideoŒÅ’è
sendln 'I2CW 00 05 0A 70 4A 05 02 4C 04 10 13 00 00 0F'
wait '%'

;;;;;;;;;;;;;;;;;;;;;;;;;;;;
;‘Š·Œã
;FlashROMƒo[ƒWƒ‡ƒ“”Ô†Šm”F
sendln 'RERMD 000010 06'
wait '%'

;Frame Interpolation=Lowi¨MEMC_Level=3j
;STVT_CTRL
sendln 'RERMD 05024C 04'
wait '%'

;;;;;;;;;;;;;;;;;;;;;;;;;;;
sendln '!'
wait ':'

Ethenolas

04-28-09, 07:57 PM

For what it is worth here's my opinion about the FI update. "Low" now works well for normal movies. That's the upside. The downside is that on "high" animation has lost that spectacular aggressive 3D look - too bad! Personally if I was aware of this before upgrading I wouldn't have upgraded the firmware. Is there a way to go back?

I dont think it touched normal/high...they look the same to me except them not stuttering

look at the algorithm adjustment in notepad...no commands for normal or high

Ron Jones

04-28-09, 08:16 PM

Hmm - The firmware filename is Tw4000_5000_5800_wwv109.dlt and the installation docs also list both 6500 UB and 7500 UB.

I believe that the TW 4000 is equivalent to 6500, and the TW 5000 is equivalent to 7500 (I don't know what different feature the 5800 has to the 5000, if any)

I've used your copy of the firmware to upgrade my 7500UB, and there was no problem (well I guess I have to go back and check if I still have the anamorphic option...).

Peter

I belive the 5800 is simply the UK version of the TW5000/7500UB.

Ethenolas

04-28-09, 08:32 PM

I belive the 5800 is simply the UK version of the TW5000/7500UB.

just trying to be safe!!! Im glad it works for all.

SpeedNut

04-28-09, 09:07 PM

Well I must have hit the jackpot tonight, since they tried sending it to me twice to three different email accounts and none of them ever got there. :/ He basically read what was in the readme email that Ethenolas got. Recommend low, etc.

I'll call PrivateLine again in the morning, that way others can feel at ease about which copy was posted.

Ethenolas

04-28-09, 09:45 PM

Well I must have hit the jackpot tonight, since J* tried sending it to me twice to three different email accounts and none of them ever got there. :/ He basically read what was in the readme email that Ethenolas got. Recommend low, etc.

I'll call PrivateLine again in the morning, that way others can feel at ease about which copy was posted.

what are your emails? ill send it to you

jcp2

04-28-09, 10:29 PM

Ethenolas, you have a PM:) Sorry for misspelling your name in the PM:o

yamahaSHO

04-28-09, 11:16 PM

Would you be able to send it to me at shashank_mittal at yahoo.com
Thanks in advance!
I have e-mailed it to you.

jcp2

04-29-09, 12:16 AM

Would you be able to send it to me at
Thanks in advance!

I would edit out your e-mail if I were you.:eek: You risk getting spammed to death.;)

Ethenolas

04-29-09, 12:19 AM

I would edit out your e-mail if I were you.:eek: You risk getting spammed to death.;)

now that you quoted him hes ****ed for sure.... lol

jcp did you install the update?

what do you think?

smbsocal

04-29-09, 08:29 AM

I just wanted to say thank you to Ethenolas who has been kind enough to send a good number of us the fix so we could avoid having to bother (deal with) Epson level 1 support.

jhelferich

04-29-09, 09:26 AM

helferich at comcast.net

Ethenolas

04-29-09, 09:41 AM

I just wanted to say thank you to Ethenolas who has been kind enough to send a good number of us the fix so we could avoid having to bother (deal with) Epson level 1 support.

:) Thanks!

3stars

04-29-09, 09:49 AM

Thanks Ethenolas

astrocyte74

04-29-09, 10:04 AM

pschmatz

04-29-09, 10:22 AM

How user friendly is this firmware upgrade compared to the other ones? The epson guy I talked to yesterday kind of scared me about trying this at home . . . . .

I assume you still use that same cable everyone has been referring to that you can find at monoprice??

The process is the same as before (using IDOL to upload the firmware), which is an ok process (except that the process to install IDOL on a PC is not quite done properly).

Then, in addition to the Firmware you run a marco which applied using a terminal emulator (while the PJ is running). Some settings need to be change to the terminal software (which is documented).

You use the same cable (null modem) for both.

Not a big deal if you are somewhat with using a PC, or grew up around 2400baud modems (like myself :) )

dkuster

04-29-09, 11:05 AM

So is there a consensus on which is best for blu-ray?

4:4 pulldown with FI off?

Or, FI on low and 4:4 off?

xxjoexx

04-29-09, 11:25 AM

i watched a movie all the way through with FI on low... it was at 1080p 60 hz through a popcorn hour like device (istar mini).. and it looked great all the way through... (it was a 1080p copy of the original superman movie not the best test but it looked great all the way through, no weird glitches or anything)

3stars

04-29-09, 11:48 AM

So is there a consensus on which is best for blu-ray?

4:4 pulldown with FI off?

Or, FI on low and 4:4 off?

I think depending on the movie that you are watching. If its standard type of movie I would say FI should be off.

yamahaSHO

04-29-09, 01:16 PM

I think it comes to personal preference. Don't let other people decide what you like....

jcp2

04-29-09, 01:29 PM

now that you quoted him hes ****ed for sure.... lol

jcp did you install the update?

what do you think?
:o Quote edited. My bad. I installed the update on mine while waiting for my replacement and can confirm that FI on low for broadcast 1080i shows looks much better.:) Not the hard " soap opera " look as before and the stuttering is gone. That's the big one for me. Haven't had time to test on blus yet. I work afternoons and my room is not a bat cave. :( BIG THANKS to Ethenolas for passing along the FW.:cool::)

Ethenolas

04-29-09, 03:35 PM

So is there a consensus on which is best for blu-ray?

4:4 pulldown with FI off?

Or, FI on low and 4:4 off?

I have found that LOW works so well that I like it better than 4:4 pulldown...even for BDs.

It keeps the film like aspect, adding a little pop and smooths things out just a little bit more.

Zero stuttering, zero artifacts, zero soap opera effect...whats not to like?

Ive tested Casino Royal, Dark Knight, Phantom of the Opera...

I like Normal and HIGH for videogames and some select BD titles.. (especially planet earth...if you couldn't tell by now...i watch that a lot :D)

Rino21

04-29-09, 03:56 PM

I have found that LOW works so well that I like it better than 4:4 pulldown...even for BDs.

It keeps the film like aspect, adding a little pop and smooths things out just a little bit more.

Zero stuttering, zero artifacts, zero soap opera effect...whats not to like?

Ive tested Casino Royal, Dark Knight, Phantom of the Opera...

I like Normal and HIGH for videogames and some select BD titles.. (especially planet earth...if you couldn't tell by now...i watch that a lot :D)

agree on that

balijoka

04-29-09, 04:43 PM

Hi guys,
Have any of you had problem with RGB-offset adjustments when calibrating (impossible to achive perfect grey scale) and do you know if the latest FW have a fix for this?

I experience large jumps in the lower end of the greyscale when trying to adjust.
A lot of units in Norway have this problem.

Appreciate any reply.
Thanks.

sketch2099

04-29-09, 04:45 PM

so does anyone know how to get this firmware if you don't want to buy cables from monoprice, wait for them to come in, and then load the firmware? shouldn't there be an official statement from epson with instructions for obtaining the update at some point?

sdirge

04-29-09, 06:19 PM

Stupid question but will this erase the calibration that AVS did?

DOH if I open my eyes and RTFM I would have seen this sooner:

Warning: Updating the firmware erases all projector menu settings including ISF color calibrations and resets the total lamp hours to 0. Write all settings down before your perform any updates. Let the customer know what the total lamp hours were prior to updating.

Geoff Scott

04-29-09, 06:30 PM

I've received the TTL zip file from Epson today. It didn't come with instructions. When I sent an email to request direction, the response was just: "use Teraterm pro version 2.3 or 3.1.3."

Edit: I just received the missing instructional PDF (thanks, Peter).

Ethenolas

04-29-09, 07:12 PM

sdirge

04-29-09, 09:17 PM

Sweet got it working thanks again for the FW!

The first upload failed (bad cable) and I was able to get my settings before I tried again. <whew>

rotelmania

04-29-09, 09:19 PM

I have saved my calibration setting in the memory. Do I need to load it for each input (hdmi, compononet)? Is it a one time thing or do I need to re-load the setting in the memory everytime I switch input?

thnks.

yamahaSHO

04-29-09, 10:30 PM

muad'dib

04-29-09, 11:31 PM

Tried the Low setting for 2 movies now..

Must say, very impressed..

Normally I HATE what FI looks like... Looks way to fake (I mean real):)

So prior to this firmware, I alway just used 4:4 mode (looked very film like with good smoothness):)

But..

My New winner is now the LOW FI.. I can't beleive I'm actually using it now..:eek:

Looks very Film like (like 4:4 mode), but has more depth and smoothness due to FI.. To my brain, it still looks very natural and smooth..

When I tried using Normal, I hated it in the first 2 seconds.. Way to fake..

So hats off to epson, they are onto something with the LOW mode..:):)

BTW

Used the LOW with 24fps 1080p and 60 fps 1080p, and all very smooth and film look..:)

Ethenolas

04-29-09, 11:31 PM

I just updated to 1.09 and the FI and to be honest, I don't really see a difference. FI on NORMAL is exactly the same. It still studders ever 10 or so seconds and it still has lots of artifacts. LOW... Still looks jittery on a big screen. I don't care for the 'film' look as I personally like something that looks rea.

This would be a perfect projector (for me) if they would attempt to fix the NORMAL setting. I'm guessing the projector probably doesn't have the processing power though... we'll see eventually (I hope).

I see what you are saying...on normal

I like LOW because it keeps film like quality and smooths motion out a tad and adds a little pop.

Normal works well enough for me on digital sources...

Would you watch movies on normal if there was no artifacts? I think it looks too fake.

Everyone ---

Check out Sin City, Planet Earth, Speed Racer BD with Normal setting. Tell me what you think.

Ethenolas

04-29-09, 11:35 PM

I just updated to 1.09 and the FI and to be honest, I don't really see a difference. FI on NORMAL is exactly the same. It still studders ever 10 or so seconds and it still has lots of artifacts. LOW... Still looks jittery on a big screen. I don't care for the 'film' look as I personally like something that looks rea.

This would be a perfect projector (for me) if they would attempt to fix the NORMAL setting. I'm guessing the projector probably doesn't have the processing power though... we'll see eventually (I hope).

Yours stutters still??? Mine doesnt stutter at all...zero...i have not seen 1stutter...artifacts are slightly less than before but still present (Normal and High)

yamahaSHO

04-29-09, 11:49 PM

I guess it's the judder most are used to. I like how it is smooth on NORMAL, but LOW still has the standard judder all movies have. NORMAL still studders every 10 seconds or so.

bakpakva

04-30-09, 12:22 AM

Firmware update to 1.09 and improved FI macro installed without a hitch. The FI is definitely milder on LOW, and in the hour that I watched, the artifacts were greatly reduced from the previous version. Unfortunately, there was no improvement in HDMI handshaking, and it is still around 10 seconds on my system when changing inputs or resolutions. I still hold out hope that this will be improved in future updates.:D

Ethenolas

04-30-09, 01:51 AM

I guess it's the judder most are used to. I like how it is smooth on NORMAL, but LOW still has the standard judder all movies have. NORMAL still studders every 10 seconds or so.

that's weird.

try installing it again...

I get no stutter at all...through full movies

What about others? stuttering issues?

Geoff Scott

04-30-09, 07:33 AM

With Peter's help, I installed the FI update last night. I watched some 1080p/24 and some 1080i/60 on low FI and was quite pleased. Very smooth action with no noticeable artifacts on the material I was viewing. Epson's efforts have provided the update I was hoping for.

I think it is important to note that FI is not designed to be used with all material. Epson has issued "expectation" guidance that is reasonable and provides direction for best use of the feature. It won't be all things to all people, but used as intended it is now a very nice feature.

doug goldberg

04-30-09, 08:46 AM

bakpakva

04-30-09, 08:54 AM

I guess it's the judder most are used to. I like how it is smooth on NORMAL, but LOW still has the standard judder all movies have. NORMAL still studders every 10 seconds or so.

I didn't notice any stuttering on LOW, it was much improved from the previous version. On HIGH and NORMAL, it didn't notice any changes and it still has artifacts on some material. I notice it most when there is fast movement in a diagonal direction, such as someone raising their arm. I have my 6500 running through a DVDO Edge processor so maybe that is causing some of the slow HDMI handshake issues. I haven't tried a direct feed to the projector. For movies I set the BD player to 1080p24 and use the 4:4 setting. This weekend I will try the new LOW setting on some movies and see how it looks. In the previous version, I didn't like any of the FI settings for movies, but it worked great for TV shows and especially sports. Now with the new FI update, I am anxious to see how it compares to 4:4. For the FIOS TV viewing I did late last night, the LOW FI setting was much improved for normal shows. It had some of the pop without looking like it was shot with a HD-Camera.

bakpakva

04-30-09, 09:03 AM

I would agree that the "new" low is very usable for most material. Kudos to Epson. I'm using an Edge to drive it set to 1080P 1:1 frame rate. With this config I have no HDMI re-sync delay switching channels souces, etc since it does not see a new res at its inputs.

I will have to try the 1:1 FR output, I have mine disabled. Perhaps I misunderstood the function, but I thought 1:1 maintained the FR of the source and when it was disabled it would always output the same FR that was set as the output. What sort of handshaking delay do you get when switching sources, such as HDMI 1 to HDMI 2? Also, when you switch from an SD to HD channel, do you get a handshake delay? I notice that I get a picture after about 6 seconds, but the screen goes blank again for another 4 seconds before it comes back. Sort of annoying when switching from an SD channel to an HD channel. I need to do a methodical testing of all the settings to try to resolve this. I would rather not set the FIOS DVR to always output 1080i (even for 480i channels), and have the Edge do the upconversion. It is very time consuming to try all the options, so it will have to wait until the weekend when I can focus more on what I am doing.

bsntn99

04-30-09, 10:11 AM

I was able to update mine to 1.09 last night from the original firmware. Many thanks to the folks here for helping out! I used a USB to serial converter to a null F/F modem cable (10' Belkin) I got at Fry's. Had no issues with the install although you have to be careful as the file I received also had the 1.08 version included. Also, I took pics with my digicam of all the menu settings prior since the update wipes them out. Then, it was easy to restore the settings from the pics.

Overall, I agree with what everyone else here is seeing. Haven't seen any significant stuttering. BTW, the contrast enhancement does cause an occassional skip, so leave it off. Low now looks very natural and does not have that soap opera look any more. Normal and High seem to work fine, but give more of that artificial but very 3D/sharp look. So, now using Low for movie material and High for live concerts, animation, and live shows such as Idol. Very happy now with the overall performance of the different settings, but still need to do more viewing.

I tried various outputs from my Edge and all seemed to work fine including 1080p60, 1080i60, and 1080p24. I use the 1:1 setting and do see some improvement when changing inputs. It now takes about 6-7 seconds where before it was more like 10 seconds for the handshaking.

One last thing is that when the FI is on and you pull up any of the projector menus, it turns off the FI when the menus are on screen. It's a good way to quickly turn the effect on and off. Also, when you change the settings, you have to escape the menus to see the effect. Will do more testing tonight with some of my earlier review material, especially King Kong which I am very familiar with. Other good material to experiment with are scrolling end credits or horizontal pans. Again, thanks to Jason and Peter for all the assistance!

yamahaSHO

04-30-09, 10:53 AM

So is nobody else getting the studder/hiccup every 8-10 seconds with FI on NORMAL? Maybe I'll try to reinstall the fix tonight, but everything went smoothly and the numbers matched at the end.

ProXius

04-30-09, 11:32 AM

I'll try to update it to 1.09 too, if someone can send me the firmware information and files. (jasper.mous at gmail.com)

I have updated my 6500ub to 1.08 last week without any problems, so I think 1.09 will be all right too. :)

I'm quite close to the screen and when I turn on 4:4 pulldown and playback some 24p BD material, it does hurt my eyes a bit during camera pans.

FI looks like rubbish right now, even on low.. way to unrealistic for most movies.

balijoka

04-30-09, 11:58 AM

Could someone help me with step-by-step information on how to make the IDOL program work in win vista??? I get the "vbmcom32.ocx does not exsist" message and I don't know what to do.

PLEASE HELP!!!

Ethenolas

04-30-09, 12:46 PM

I got a warning for posting the firmware in the forums??? :mad:

I didnt...

Those PMing me

NO GMAIL PLEASE :) thanks

If anyone is willing to help me take over...im getting like 20 a day... and it's finals week over here..

any other time it would be ok but i have 5 finals this semester 2 physics, chem, compsc and good ol Dif eqs.... lol

let me know

yamahaSHO

04-30-09, 12:47 PM

It says exactly what to do in the instructions if you get that error ;)

Go to where it is installed on the C: (c:\EPSON........) and run the batch file.

yamahaSHO

04-30-09, 12:48 PM

I got a warning for posting the firmware in the forums??? :mad:

I didnt...
If they don't want us to pass it around, we could flood them with e-mails, have them pay to send us out another projector, or we could just look at a more user friendly projector... I'm NOT brand loyal at all.

The install is st00pid simple, however, USB isn't something new. We should be able to do all this from a flash drive. My Samsung TV's allow me to update the firmware via a thumb drive.

pschmatz

04-30-09, 01:10 PM

Could someone help me with step-by-step information on how to make the IDOL program work in win vista??? I get the "vbmcom32.ocx does not exsist" message and I don't know what to do.

PLEASE HELP!!!

open a command prompt as administrato
Goto C:\Epson... and run install.bat

the batch runs a regsrv on the OCX. (Registers the DLL). This usually should be done by the setup program, however this tool does not seem to be an area where Epson invests to much in....

Peter

balijoka

04-30-09, 01:15 PM

open a command prompt as administrato
Goto C:\Epson... and run install.bat

the batch runs a regsrv on the OCX. (Registers the DLL). This usually should be done by the setup program, however this tool does not seem to be an area where Epson invests to much in....

Peter

Thanks, it worked :)

pschmatz

04-30-09, 01:46 PM

If they don't want us to pass it around, we could flood them with e-mails, have them pay to send us out another projector, or we could just look at a more user friendly projector... I'm NOT brand loyal at all.

The install is st00pid simple, however, USB isn't something new. We should be able to do all this from a flash drive. My Samsung TV's allow me to update the firmware via a thumb drive.

Yeah - I agree. What Epson should have done:

- Better quality control (send to some SMEs for beta testing)
- Prepare the PJ for firmware upgrades (usb port)
- Have the firmware image available for download (same as with BD players), and a simple process to put in on a USB drive
- Have a process to request a USB drive with firmware upgrade send via mail (for a couple of $)

The problem is that the current process with the (less than stellar) IDOL utility, and the Terminal emu marco is error prone, and I guess that's why they are worried about getting this stuff out.
I assume that all this would be cheaper for Epson in the end and would have better customer satisfaction. (How much does a single support incident over the phone costs Epson? My guess is at least $50...)

Peter