I purchased a Velodyne Sms-1 from them at there sale price. I was looking at the Anti mode but have no way of graphing it without a laptop. I would need to buy one. So the Sms-1 was a good option with the sale. I couldn't hook up an Antimode without seeing a graph of some change to see what was going on JMO. I received the Sms-1 hooked it up and only receive sound through the mains and not the sub.Should have sound thru mains and sub. It's pretty hard to set it up wrong imo. I emailed Outlaw support told them and they thought it was a hook up problem.I received the email the next day. But I knew it wasn't a hook up problem or a cable problem because I checked them 10x or more cables and all. After the email I triple checked and explained to them my problem in email. Today they put a new Sms-1 in the mail and I will send the other one back when I receive it. No shipping charge to me. All this took 2 days to resolve. Hopefully the new one will work right out of the box. Takes only 5 min to hook it up and it really easy to eq or seems to be imo. I just wanted to express how good Outlaws support is and this is my first purchase from them.

You may want to change that title, "venting" usually brings to mind bad experiences, at least that has been what I have seen. :D

I purchased a Velodyne Sms-1 from them at there sale price. I was looking at the Anti mode but have no way of graphing it without a laptop. I would need to buy one. So the Sms-1 was a good option with the sale. I couldn't hook up an Antimode without seeing a graph of some change to see what was going on JMO. I received the Sms-1 hooked it up and only receive sound through the mains and not the sub.Should have sound thru mains and sub. It's pretty hard to set it up wrong imo. I emailed Outlaw support told them and they thought it was a hook up problem.I received the email the next day. But I knew it wasn't a hook up problem or a cable problem because I checked them 10x or more cables and all. After the email I triple checked and explained to them my problem in email. Today they put a new Sms-1 in the mail and I will send the other one back when I receive it. No shipping charge to me. All this took 2 days to resolve. Hopefully the new one will work right out of the box. Takes only 5 min to hook it up and it really easy to eq or seems to be imo. I just wanted to express how good Outlaws support is and this is my first purchase from them.

Weird. I just got an sms and have the same problem. I'll have to send off an email tomorrow.

I don't own any of outlaw products but I met Peter two times in NY. Great CS company and products. My friend used to own their products with good support.

you may want to change that title, "venting" usually brings to mind bad experiences, at least that has been what i have seen. :d

+1

You may want to change that title, "venting" usually brings to mind bad experiences, at least that has been what I have seen. :D

Yeah but thats how i got you to read it :eek::) I want everyone to know how good the support is.

Weird. I just got an sms and have the same problem. I'll have to send off an email tomorrow.

Yeah sucks. I belive maybe it's not connected well = via solder or however they connect the Lfe out to the Sms-1?

Yeah but thats how i got you to read it :eek::) I want everyone to know how good the support is.

LOL nice trick. It worked on me :cool:

LOL..me 2!

Me three (or 4 or 5 or...)...I have used their customer service as well and find both CS and their products are top notch...
Bill

Yeah but thats how i got you to read it :eek::) I want everyone to know how good the support is.

Yup you got me there too. I'm in line for one of those LFM-1 Pluses that's on the boat. In the mean time I'm still deciding whether to shell out an extra $200 or so to go SVS or HSU (with their proven CS track record). You don't see too many posts about the CS at Outlaw. That's partially due to the lower number of Outlaw sub owners compared to SVS and HSU I'm sure.

Yeah but thats how i got you to read it :eek::) I want everyone to know how good the support is.

The only problem is many will only read the topic and shy away from Outlaw because they will think the service is bad. :confused:

The only problem is many will only read the topic and shy away from Outlaw because they will think the service is bad. :confused:

Doubt that. Most ppl will want to know why. So they will read this thread. especially if they are interested in something Outlaw has to sell.

the only problem is many will only read the topic and shy away from outlaw because they will think the service is bad. :confused:+1

I'm happy to have found this post. I just received my two LFM-1 Compacts from them this week, and when I opened the boxes last night, one of the subs was damaged. The tube connected to the port vent was broken off and tumbling around inside the enclosure!

I'm bummed I waited till Friday night to open them and now I have to agonize over it for a weekend before I can contact support Monday AM. At least this post gives me hope they'll do the right thing and get me a new one stat!

I'll post back my experience next week.

Yes IME Outlaw has very good customer service.

They are fine if it's a swap or something simple, however they failed to correct firmware in a timely fashion on more than one product. I waited so long for a patch for both the 970 and 990 that I gave up and sold the 990. I will admit that they took my 10 month old 970 back and credited me toward a 990, but I waited for over a year for them to release the 990 firmware before getting rid of it. Too bad because it sounded OK. Maybe I'm wrong but that's not exemplary customer service, they did what they could at the time I guess. I am now using a Marantz AV8003, twice the money but well worth it.

So far, so good. I talked with Scott there and they sent out a replacement sub the same day. Shipping both ways is totally covered (as I would expect). Now hopefully the new one arrives in one piece!

The output from the one sub is impressive so far. Can't wait to hear it with two :)