Hi Everyone,
Over the weekend I had Directv come out to investigate an error code I was getting on my system, Code #920.
They ended up replacing my receiver to model HR-22, from HR-21. They said it "should" fix the problem.

The tech also noticed that the coax cabling coming from a switch outside my house to the HR-22 box was a 1.5GHz cable. He said that whoever the tech that came out to upgrade my system never did the job 100% because this coax cabling should be newer 3GHz cabling, which he replaced.

So my question is what is the difference with the two speeds of cabling. Should I really notice a difference and should I now go up on my roof to see if the prior tech missed anything else!

Thanks,
CaptK

Hi Everyone,
Over the weekend I had Directv come out to investigate an error code I was getting on my system, Code #920.
They ended up replacing my receiver to model HR-22, from HR-21. They said it "should" fix the problem.

The tech also noticed that the coax cabling coming from a switch outside my house to the HR-22 box was a 1.5GHz cable. He said that whoever the tech that came out to upgrade my system never did the job 100% because this coax cabling should be newer 3GHz cabling, which he replaced.

So my question is what is the difference with the two speeds of cabling. Should I really notice a difference and should I now go up on my roof to see if the prior tech missed anything else!

Thanks,
CaptK

First, changing receivers will probably not fix the 920. It usually indicates the DVR is having problems receiving the guide data from the 119 satellite. Check your signals on the 119 satellite, all transponders, on tuner 1 and post back with the numbers.
Second, DirecTV frequencies run up to 2.15GHz. That means cables should be rated at at least 2.3Ghz, DirecTV recommends 3 Ghz but 2.3 is enough. If you have cable rated at only 1.5Ghz then the signal losses at the higher frequencies (used only for the HD local channels) will probably be greater than they should be, but unless you have long cable runs you would never see any difference in signal strength. On very long cable runs, using 1.5GHz cables COULD reduce signal levels to the point you get pixelation and even 771 searching for signal messages. Changing the cables will not affect picture quality as such.

Hello all. I am having the same problem. All strengths for 119 are zero. Is there any thing I can do to resolve it short of paying the $50 for a service call? (FYI, directv did the install less than a year ago).

Thanks!
Nittany girl

Hello all. I am having the same problem. All strengths for 119 are zero. Is there any thing I can do to resolve it short of paying the $50 for a service call? (FYI, directv did the install less than a year ago).

Thanks!
Nittany girl

Check for an obstructed line-of sight (branch, leaves, birds nest, etc....)

Well, all the regular signals are in the high 90's, so I don't think it's sight line.
The only issues are the 920 message and some freezing on playback of hd recordings.

It's very possible for something to be blocking access to just one of the sats in the air, the newer 5 LNB dishes are looking at sats in the 99, 101, 103, 110 and 119 orbital slots. If it's not line of site and it's only the 119's, you may have a defective LNB assembly also.

Do you know which dish you have?

Hello all. I am having the same problem. All strengths for 119 are zero. Is there any thing I can do to resolve it short of paying the $50 for a service call? (FYI, directv did the install less than a year ago).

Thanks!
Nittany girlFix it yourself. I argued with D* over their "professional" install that a small wind knocked out of line. That was an hour of my life that I can't get back. I used the intercom feature of my cordless phones to listen to the tone of one of the receivers. It took me less than 15 minutes to pull out the ladder, climb up, adjust the dish and tighten EVERYTHING down.

-Robert