So I ordered a new TV and have been waiting for it to ship. I figured this might help others with the decision of purchasing online or at a BM.

Just curious about how the product was delivered and if the shipping caused a damaged piece of equipment. Or the seller sent a bum product.

Did you get a damaged one? how did the replacement go?

Did it arrive in good condition? brand new without damaged packaging?

Did your return it due to poor build quality, aka burnt out pixels etc.

Was it actually an open box item that was returned?

I dont care much about the brand of the TV more about the shipping and the process of it. These are expensive items to ship and one naturally is a bit cautious of buying something like this online, like myself. I did it, but still have fears that the item delivered may not be "perfect".

I just had a plasma delivered from panasonic direct. When delivered there was a rip in the middle of the carton. No problem though and no damage at all. The TV looks great (50G10).

The delivery was handled by NVC direct(New York company) and they seemed fine. I did'nt pay for white glove service so they basically just dropped it off.

I would just make sure the packaging is intact when its delivered. Most of them can be removed from the carton without tearing the box apart so you can inspect the TV as well.

Have fun with your new TV!

So I ordered a new TV and have been waiting for it to ship. I figured this might help others with the decision of purchasing online or at a BM. Just curious about how the product was delivered and if the shipping caused a damaged piece of equipment. Or the seller sent a bum product. Did you get a damaged one? how did the replacement go? Did it arrive in good condition? brand new without damaged packaging? Did your return it due to poor build quality, aka burnt out pixels etc. Was it actually an open box item that was returned? I dont care much about the brand of the TV more about the shipping and the process of it. These are expensive items to ship and one naturally is a bit cautious of buying something like this online, like myself. I did it, but still have fears that the item delivered may not be "perfect".A. It's extremely unlikely that any reputable vendor would ship you an "open box" TV if you ordered a new one. This just never happens. As for bad pixels, it would be very hard to find an online vendor that will exchange the TV if it turns out to have bad pixels so you have to be clear on a particular vendor's pixel policy before deciding to buy from them.

B. Damage - most reputable online vendors will allow you to refuse the TV if you find damage during inspection at time of delivery (like before the driver leaves). Some of the better online vendors will give you a day or two to inspect for damage and will replace the TV if need be.

A TV can survive multiple train and truck trips across the country over the course of several days to it's final destination at your local B&M store, yet the store's delivery truck can hit a sharp dip down the street from your house and bounce the TV in the air and shatter the screen 2 minutes from your front door. Delivery is pretty much the luck of the draw, but in the grand scheme of things the percentage of TVs damaged in shipping is very low. You are no less likely to get a damaged TV from a local store than an online vendor. None of them have any control over the way the cargo is treated at the wharehouse on on the drive to your home.

Buy from a vendor with good policies and you'll be better armed if something goes wrong.

A. It's extremely unlikely that any reputable vendor would ship you an "open box" TV if you ordered a new one. This just never happens. As for bad pixels, it would be very hard to find an online vendor that will exchange the TV if it turns out to have bad pixels so you have to be clear on a particular vendor's pixel policy before deciding to buy from them.

B. Damage - most reputable online vendors will allow you to refuse the TV if you find damage during inspection at time of delivery (like before the driver leaves). Some of the better online vendors will give you a day or two to inspect for damage and will replace the TV if need be.

A TV can survive multiple train and truck trips across the country over the course of several days to it's final destination at your local B&M store, yet the store's delivery truck can hit a sharp dip down the street from your house and bounce the TV in the air and shatter the screen 2 minutes from your front door. Delivery is pretty much the luck of the draw, but in the grand scheme of things the percentage of TVs damaged in shipping is very low. You are no less likely to get a damaged TV from a local store than an online vendor. None of them have any control over the way the cargo is treated at the wharehouse on on the drive to your home.

Buy from a vendor with good policies and you'll be better armed if something goes wrong.
Excellant info.

Though, I disagree with the first phrase, that I bolded. I have read many vendor ratings from several sites, about the few truly excellent vendors out there, and once in a while some of those vendors have indeed sent out an open box TV, when ordering a factory sealed box TV; of course, they claimed they were mistakes (or didn't respond), and it might have been in all or some cases, we don't know. I will say, though, that it is quite rare for the subjectively excellent vendors to send out an open box.

The second point I bolded, I agree with, but I would add that one has to research how well they follow those policies. Indeed, though, if they don't follow the policies in one's case, one can dispute it with the CC co., if necessary. If it isn't in the policy, there is no recourse.

I ordered a 46" LCD from Vann's. They shipped via truck (Yellow Frieght). The carton proved to have a large rip in the side and I noted damaged packaging on the delivery receipt. I would speculate that the double-thick cardboard had been snagged and ripped by something substantial such as a forklift fork or the corner of a wooden crate.

I accepted the delivery because when I looked into the hole I could see that the foam plastic wrap that protected the plastic HDTV case finish was untouched. The HDTV inside was undamaged and worked perfectly out of the box.