rjg41
04-13-09, 07:04 AM
I realize this has been around for a while and I could not find a definitive existing generic thread.
While the specifics of my problem may not be important, what I have not found posted anywhere is Mits apparent current policy for dealing with the problem.
My problem started with the set, after running 1-2 hours (62725-4 years old) suddenly going to a blue screen, the little green light flashing and then total shut down. Turned the set back on and all was well for a month of so. However, the problem happened again on an ever increasing basis. Time for a repairman. Called Mits and told them about the problem and that I knew that it was happening to a lot of people. They told me to get a written diagnosis at my expense from one of their recommended people, fax it to them and they would work with me.
Did that (charge was to be $75). Guy shows up, tries to tell me it is the bulb and he never inspected the chassis. After I insisted, he did inspect the caps on the chassis and found nothing unusual. He then wanted $375 for a bulb, brand x to boot. Gave him his $75 and told him to leave.
Called Mits. They arranged for a second repair company, at their expense. New tech says after checking a number of things, that it is definitely the chassis but not the typical power supply problem. He contacts Mits. They offer to take the chassis for repair, at their expense, including shipping, as long as I pay the tech's labor charge of $234, which includes everything. Mits will warranty the repaired chassis for 1 year.
Chassis is due back to the repair shop this week. Since my problem was intermittent, the tech wants to run the set a few days to make sure the problem is gone.
Stay tuned.
While the specifics of my problem may not be important, what I have not found posted anywhere is Mits apparent current policy for dealing with the problem.
My problem started with the set, after running 1-2 hours (62725-4 years old) suddenly going to a blue screen, the little green light flashing and then total shut down. Turned the set back on and all was well for a month of so. However, the problem happened again on an ever increasing basis. Time for a repairman. Called Mits and told them about the problem and that I knew that it was happening to a lot of people. They told me to get a written diagnosis at my expense from one of their recommended people, fax it to them and they would work with me.
Did that (charge was to be $75). Guy shows up, tries to tell me it is the bulb and he never inspected the chassis. After I insisted, he did inspect the caps on the chassis and found nothing unusual. He then wanted $375 for a bulb, brand x to boot. Gave him his $75 and told him to leave.
Called Mits. They arranged for a second repair company, at their expense. New tech says after checking a number of things, that it is definitely the chassis but not the typical power supply problem. He contacts Mits. They offer to take the chassis for repair, at their expense, including shipping, as long as I pay the tech's labor charge of $234, which includes everything. Mits will warranty the repaired chassis for 1 year.
Chassis is due back to the repair shop this week. Since my problem was intermittent, the tech wants to run the set a few days to make sure the problem is gone.
Stay tuned.