Hi, I just got a Samsung PN58B650 and a Denon 3808 AVR and I'm trying to use HDMI with my Jasper Xbox 360. I'm getting video but no sound at all, no matter what I try. I also don't get the expected resolutions of 1080p etc listed, instead I get a list of computer monitor resolutions.

I've tried every setting, three different HDMI cables, I've tried hooking the Xbox directly to the TV, I've detached the hard drive from the Xbox (it still has a memory card built in though since it's a Jasper model), I've tried restarting the Xbox and holding down Y and RT as I saw somewhere that should reset display settings (it did nothing).

All the latest Xbox updates are installed by the way.

Anyone have any other suggestions or advice before I throw it against the wall? :eek: Thanks!

Sounds like the HDMI port is acting like DVI rather than HDMI.
1- Try a different port
2- See if the system menu has a PC setting for the HDMI port
3- The 360 doesn't insist on HDCP for games; the display may be assuming that lack of HDCP = PC

Sounds like the HDMI port is acting like DVI rather than HDMI.
1- Try a different port
2- See if the system menu has a PC setting for the HDMI port
3- The 360 doesn't insist on HDCP for games; the display may be assuming that lack of HDCP = PC

Thanks for your response. I've tried all the ports and have also tried hooking up to the Denon AVR (which should be the normal configuration and pass the audio directly to the speakers, even without the monitor connected) as well as hooking the Xbox directly to the TV, which should also be able to decode the audio, just as a test. Neither produce sound.

There is no PC setting on any of these devices as far as I can tell.

I've run out of things to try....having to go back to VGA :(

If its not the cable and its not the TV settings, that leaves a hardware issue.
If you have a friend with an HDMI-capable 360 you might try your box on their display or their's on yours to see if the problem can be narrowed down further.
Good luck...

If its not the cable and its not the TV settings, that leaves a hardware issue.
If you have a friend with an HDMI-capable 360 you might try your box on their display or their's on yours to see if the problem can be narrowed down further.
Good luck...

Thanks! Actually we have an Elite in the other room, that's not a bad idea....though it's a bit hard to move due to the setup. Will have to see how desperate I get.

I just came home with an Oppo Blu-Ray player (picked up from their office in Mtn View!) and the audio over HDMI worked first time, no problem at all. So at least I know my receiver and display aren't having a problem.

Is there anyone out there who is using HDMI for audio and video from an Xbox 360 without any problems?

Here. And so are a lot of others.

But I assume you mean on the *same* model display, no?

(I can only speak for the models I've seen working perfectly; Sharps, Vizios, Sonys, and Westinghouses...)

OK so I figured out that there is a dongle that came with the Xbox which lets you get an optical audio output while still being slim enough to attach an HDMI cable. Since there is no real advantage to audio over HDMI with the Xbox anyway, it seemed that this solved my problem.

NOT EXACTLY! Games look great over HDMI and the audio sounds fine now over optical, but the Xbox still only gives monitor resolutions, not a list of 1080P, 720P, etc. Who cares right? Unfortunately when trying to play a Netflix movie I get no video and get this error "Secure HDCP link not found".

The Denon 3808 and the Samsung PN58B650 both should have no problem at all with HDMI, and in fact they both work fine with my Oppo BDP-83. I'm convinced that there is a problem with the Xbox and it is not treating the HDMI as HDMI, hence showing the monitor resolutions (and not sending the audio over the HDMI either).

I've tried pretty much everything I can: detaching the HD from the Xbox, deleting the system update and redownloading it, tried running the setup wizard thing or whatever they call it, and even tried resetting the display prefs as outlined in this article (http://support.microsoft.com/kb/911059) which did nothing.

Am I going to have to send the Xbox in for repair? Please let me know if anyone can think of anything I haven't tried.

Just tried attaching the (jasper) Xbox directly to the Samsung (bypassing the Denon 3808) using the Microsoft supplied HDMI cable and still no luck at all.

OK next test. Just moved our Elite (non jasper) from the back room out to the main room. Guess what? HDMI works fine with the exact same cables (both directly to TV as well as connected to Denon), sound over HDMI works fine, and I am able to select 1080P instead of a list of monitor resolutions. There is also a menu option for "HDMI color space" in the console settings which isn't there on the jasper with HDMI connected.

Clearly the jasper model 360 that I have is at fault here, it is not recognizing that HDMI is connected no matter what I do, therefore it isn't sending audio or doing the HDMI handshake.

The only thing left I can think of to try is putting the Elite HD on the Jasper to see if it somehow 'resets' the settings. I would hate to have the same problem 'travel' to the Elite though...sigh.

I did finally get the display reset to work as outlined in the MS article, but all it did was set the resolution back to 640x480, and there are still only monitor resolutions available, so it didn't help.

The only theories I have is either there is a serious problem with the software on the xbox which can get into this (seeming irreversible) state of not recognizing HDMI somehow, or else there is a problem with the HDMI connector on this particular Xbox with just the exact pin that would do the HDMI handshaking. Seems unlikely, but possible I suppose. Either way, I can't think of anything else besides contacting MS support. I'm sure that will be fun :rolleyes:

That's really odd that one Xbox360 works and the other doesn't. I have an Elite, Denon 3808ci and a Sharp 52D85U and have not had any issues with sound or video. Prior to that, I had a JVC LCoS, which EVERY device I had saw it's HDMI input as DVI. I was still able to pass audio to the receiver.

I did finally get the display reset to work as outlined in the MS article, but all it did was set the resolution back to 640x480, and there are still only monitor resolutions available, so it didn't help.

The only theories I have is either there is a serious problem with the software on the xbox which can get into this (seeming irreversible) state of not recognizing HDMI somehow, or else there is a problem with the HDMI connector on this particular Xbox with just the exact pin that would do the HDMI handshaking. Seems unlikely, but possible I suppose. Either way, I can't think of anything else besides contacting MS support. I'm sure that will be fun :rolleyes:

1- You have a classic EDID issue; the 360 sees the display as a DVI computer monitor and hence doesn't do HDCP. Since it does it with any cable and the same display and cable works fine with the Elite that means the Jasper box has a problem; either a bad HANA chip or a bad HDMI Connector (most likely the latter, as you surmised).

2- Since its a nice, new, Jasper its under warranty. Depending on where you bought it, you might even be able to get an instant swap. Either way, its a minor pain but you'll get a new box to work with with minimal effort. Just say HDCP isn't working with any cable and other 360s work fine with the same setup. Sample defects happen.

Yeah Xbox support is having me send the console in. Thanks very much for the responses.

I don't get the whole HDMI cable with the 360. It does nothing. You get the same audio and video with component and optical. If you want 1080p movies rent/buy Blu-Rays. I do it for perfect video and audio. Not a fan of download or streaming HD movies yet.

You don't get the same video over component as HDMI, the latter looks a lot better, at least in my experience. Also 1080p over component is non-standard and a lot of receivers will not pass it through over the HDMI cable. The audio gives no quality advantage over HDMI, but one less cable is still a good thing, plus it frees up an optical input on the AVR. Your comments about Blu-Ray and downloading seem to be a non-sequitur so I won't comment on that.

I have the exact same problem with my 360. However it only occurs ~ 10 - 15% of the time. I always though it was a standard handshaking issue because when it happend, I could simply turn off the tv, wait 5 seconds, turn it back on and it was resolved - back in 720p. However, this afternoon turning the TV off and on did not resolve the issue.

Microsoft is telling me to send it in and they will replace the HDMI port. Vizio is telling me to see if it happens again and they will send a repair tech out.

I'm sorry bout posting on a thread so old but I have searched for 5+ hours for ppl with the same problem. Its an extremelly rare problem. I tried every keyword I could think of and this is only the 3rd case I've heard of.

Neither xbox support or vizio support knew anything about handshaking issues or EDID. I hope their repair techs do. :(:(:(

I still haven't sent mine in, they never sent me the mailing label and so I need to call them (and frankly it is used every day so it's a pita to part with it), but yeah it seems to be a hardware issue. Is yours a Jasper also?

I did finally get the display reset to work as outlined in the MS article, but all it did was set the resolution back to 640x480, and there are still only monitor resolutions available, so it didn't help.

The only theories I have is either there is a serious problem with the software on the xbox which can get into this (seeming irreversible) state of not recognizing HDMI somehow, or else there is a problem with the HDMI connector on this particular Xbox with just the exact pin that would do the HDMI handshaking. Seems unlikely, but possible I suppose. Either way, I can't think of anything else besides contacting MS support. I'm sure that will be fun :rolleyes:

There are a couple of clues here. The first of which is the previously reported secure HDCP link issue. That is precisely the error that you get when trying to upscale a DVD over HDMI with a dead I2C link. The I2C link is a bidirectional link over which plug and play info and encryption keys are exchanged. The fact that you don't get the proper set of resolutions reported is the 2nd clue. The I2C link consists of 2 pins, one for clock (SCL pin 15) and another for data (SDA pin 16). If one of these pins (can't remember which) is grounded, you won't get any video at all, but if the other is grounded, you will see the behavior you've described. I don't know offhand if an open circuit on one of those pins will also cause the same symptoms. If the 360 cannot complete the plug and play EDID exchange, it won't know that your receiver supports audio and so will not send any audio. I think that's actually an HDMI licensing issue, as the HD audio formats must be protected by HDCP. I should mention that the I2C signals are also present on the AV connector in addition to the HDMI connector, as they're also used to exchange plug and play info with a VGA monitor. So, it's possible that there is an issue with the AV connector shorting out pins 21 or 23 there, causing the issue with HDMI. That's where I encountered the HDCP link not found issue when upscaling DVD over HDMI. That was my own fault, as I had been messing with the AV connector and inadvertantly shorted one of those pins to gnd. If you have a DVM and know how to use one, check the resistance on pins 21 and 23 of the AV connector to gnd. If one of those is a really low resistance like 100 ohms or less, then that's probably the issue. If those check out ok, then the problem must be internal to the 360. There are I2C snooping devices available that could probably be used to figure out what is wrong, but they're not cheap. They're typically used by mfgrs to test for HDMI compliance and debug these sorts of issues.

P.J.