Just would like to take the oppurtunity to publicly thank Dave at Ascend Acoustics for the recent excellent customer service bestowed upon me.

I have been the owner of a pair of Sierra Ones for the past year and a half. Recently, one of my speaker cabinets was damaged in a freak accident.

I tried to live with the damage for a few days, as it did not damage the function of the speaker in any way. However, being the anal creature that I am, I could no longer bear to look at my beautiful speaker cabinet in it's damaged state.

I contacted Ascend about a replacement cabinet. Dave the owner spoke to be personally, and I explained my situation to him. He explained to me my different options as far as fixing my damaged cabinet- the cheapest option being that he ship me a replacement cabinet, and I replace it myself. Thus saving me shipping to and from his facility, and 30 minutes labor costs.

He also explained to me the steps involved in changing over the speaker components from one cabinet to another.

To make a long story short, my speaker is back together and looks and sounds as good as ever.

Thanks alot Dave you truely are a class act.

That is great. Do you have pictures of the damage? Can the old cabinet be used for anything?

That's great customer service right there. Kudos to Dave and Ascend.

Although I have not had the misfortune of a damaged cabinent with my Sierra's but I agree 100% with the accessment of the excellent service you receive from Dave and Ascend:). Not only excellent service but excellent speakers as well.

There was a very minor issue when my original Sierra's were shipped last year and Dave went above and beyond to make everything right. Several times Dave actually contacted me to remind me that everything was in place to get the issue straightened out. Not very often does one have that type of outstanding service from a company when they contact you to ask about correcting an issue. Usually it is the other way around where one has to make numerous phone calls or e-mails to get any type of response.

Bill

It's refreshing to hear when resolutions happen quickly.