My LCD screen on the projector says: “COVER FAILURE The Lamp Cover or the air filter cover is detached. Please contact dealer for details.”



I called Qualia customer service and downloaded the manual, but neither has been too helpful. The customer support folks said I would have to ship the product out to Texas b/c they have no local service reps in MA.

I tried cleaning and replacing the air filter, but that did not work.

Have you any ideas?

The cover screws need to be tight and of the correct length as they actuate interlock microswitches.

Why don't you tell us what led up to this issue?

Vern

Vern,

Thank you for your response.

When i removed the air filter cover I noticed it had dust on one side of teh filter. I cleaned the filter and replaced the cover. It actually worked when I turned it on! The next day I received the same error message? Should I really tighten the screws more? The manual says to only tighten 3 revolutions? I was also told to clean the silver mechanism that the filter cover sits on with rubbing alcohol. Thoughts? Thank you.

are the crews different lenghts? I may have put the 3 screws back in differently. I thought they were all the same length.

Sorry to butt in (as I have no answer) but do you have the link for the Qualia service manual?

Thanks