My family is in Canada and they just updated to the Pace DVR so they had an extra DCH3416 (they bought them), which is the same DVR I have at home (UP Mi - Charter Cable land). I just bought a new plasma and I am already renting the DCH3416 for upstairs, so I thought I could use this in the basement. When I plugged it in, it wouldn't work (just 0 on the screen and I can't change the channels - can't even get a menu). So I had Charter come to look at it (I was under the impression it would need a new cablecard - I don't know much about this - just internet research).

The service guys told me it doesn't need a cablecard, but instead it needs to be brought into the shop for a "burn" which I am assuming it is a s/w f/w update. Does this sound legit? The last thing I want them to do is confiscate this thing and open up a can of worms. If you know they won't service/set it up for me, I may just send it back to Canada for my other family members to use.

Thanks for your help.

Riz

My family is in Canada and they just updated to the Pace DVR so they had an extra DCH3416 (they bought them), which is the same DVR I have at home (UP Mi - Charter Cable land). I just bought a new plasma and I am already renting the DCH3416 for upstairs, so I thought I could use this in the basement. When I plugged it in, it wouldn't work (just 0 on the screen and I can't change the channels - can't even get a menu). So I had Charter come to look at it (I was under the impression it would need a new cablecard - I don't know much about this - just internet research).

The service guys told me it doesn't need a cablecard, but instead it needs to be brought into the shop for a "burn" which I am assuming it is a s/w f/w update. Does this sound legit? The last thing I want them to do is confiscate this thing and open up a can of worms. If you know they won't service/set it up for me, I may just send it back to Canada for my other family members to use.


No US cableco will activate a box they didn't rent to you.

Send it back to Canada.

Thanks for the response. I have to say that caught me a bit off guard. I was under the impression that they had too...kind of sounds like a monopoly

Thanks for the response. I have to say that caught me a bit off guard. I was under the impression that they had too...kind of sounds like a monopoly

It's not available via retail channels to end users - even in Canada, when they *were* being sold to end users, it wasn't Moto doing the selling, and the cable operators that did sell them were selling them *specifically* for use with their own cable systems. So no, no one else is required to touch them.

Greetings all,

i have a dch 3416 that is from the cable company, i have multiple recordings on the unit i want to get off.
That is, transfer/record to dvd.

Best buy said this, radio shack said that and none of it worked !!

What do i need to get my programs off the dch 3416 unit ?

Cables ??
Video capture card ??

I have tried to connect a usb to my laptop from the dch 3416 and it wasn't recognized .
If i hook up the dch 3416 to a regular tv not an hdtv will it show my programs from the dch 3416 that are in hd ?

Thus record to dvd ????

Please help