Also, has anyone managed to set up a TiVo with a moto 5100 box? I've got the component out going to the TV and the s-video out going to the TiVo. That gets me video, but I can't figure out how to get audio to the Tivo. I currently have the RCA audio out from the STB going to the TV. I tried sending the optical audio out to my reciever so I could use the RCA audio outs, but I can't seem to get the optical out to work. Does it only work when recieving a 5.1 signal? Any thoughts would be great!
The easiest thing to do is to split the RCA audio jacks so you can run two sets of audio.

The optical out should work. You might have to go into the 5100s setup menu and make sure the audio options are setup properly.

It has been a while since I had this box, but I thought the 6200 box offered firewire and dvi, not the 5100.There were a very small number of 5100s that had firewire. Most did not. I remember trying to request a 5100 with firewire - Comcast actually had no way of distinguishing them, they were all just "5100s". The Comcast tech of course brought me one without firewire, but we went & looked out in his truck, and out of a couple dozen boxes we found 1 with firewire, which he let me have.

Hey guys, just got my 5100 on Saturday. For some reason, all of my HD channels are displaying with a black bar on top and on the bottom. I guess that's called letterbox?

Anyway, does anyone have any ideas for a fix? My tv is 16:9 so I thought it should fill the entire screen. I called Charter tech support and wasted 30 minutes there. I bet you guys can solve it a bit quicker! :D

One more thing. Should I call Charter back and demand a 6200? ;)

I am looking into getting HD from Comcast but I have been told by 2 reps that their boxes do not come with a firewire port. Is this true? Thanks.

I am looking into getting HD from Comcast but I have been told by 2 reps that their boxes do not come with a firewire port. Is this true? Thanks.Since 4/1/2004 - all US cable companies have been required to supply their customers with a firewire-enabled box, per FCC regulations. Either you were talking to new Comcast trainees who don't know anything, or maybe your local Comcast franchise is outside the United States?

Since 4/1/2004 - all US cable companies have been required to supply their customers with a firewire-enabled box, per FCC regulations. Either you were talking to new Comcast trainees who don't know anything, or maybe your local Comcast franchise is outside the United States?

Yes, I live in the States so that is not the problem. I am hoping you are correct. I stopped by Best Buy and looked at the Comcast box they had there; no firewire port either.

Hey guys, just got my 5100 on Saturday. For some reason, all of my HD channels are displaying with a black bar on top and on the bottom. I guess that's called letterbox?

Anyway, does anyone have any ideas for a fix? My tv is 16:9 so I thought it should fill the entire screen. I called Charter tech support and wasted 30 minutes there. I bet you guys can solve it a bit quicker! :D

One more thing. Should I call Charter back and demand a 6200? ;)

Nevermind I found the info on another site. Apparently if you turn the unit off and then hit the menu button you can get into the system setup menu. My 5100 was outputting 480i. Too bad the idiotic tech that hooked me up didn't tell me that even after I specifically asked him. :mad:

Nevermind I found the info on another site. Apparently if you turn the unit off and then hit the menu button you can get into the system setup menu. My 5100 was outputting 480i. Too bad the idiotic tech that hooked me up didn't tell me that even after I specifically asked him. :mad:

That was my problem as well. The tech connected it via composite cable and left the box at 480i. I went into the system setup and changed it to 720p. I read on another thread about setting it to 720p as opposed to 1080i. Anyone have any thoughts on that?

And that was also my probelm. I called charter and they too told me that the bars were normal- idiots. Searching this site showed me how to get to the setup menu. I called later and complaned about the installer. I'm pretty pissed that I paid $40 to have the idiot installer incorectly install the box.


That was my problem as well. The tech connected it via composite cable and left the box at 480i. I went into the system setup and changed it to 720p. I read on another thread about setting it to 720p as opposed to 1080i. Anyone have any thoughts on that?

That was my problem as well. The tech connected it via composite cable and left the box at 480i. I went into the system setup and changed it to 720p. I read on another thread about setting it to 720p as opposed to 1080i. Anyone have any thoughts on that?

Yeah, this box has been out for over 4 years and the tech doesn't know how to install it??? Charter tech support was as worthless as him. If only they'd have given me a manual.....

What's your tv's native resolution? Mine is 720p so that's what I have it set at. I've heard 720p looks better then 1080i for a lot of stuff especially sports. Maybe try both and see what you like best. It could depend mostly on the tv or simply the opinion of the viewer.

And that was also my probelm. I called charter and they too told me that the bars were normal- idiots. Searching this site showed me how to get to the setup menu. I called later and complaned about the installer. I'm pretty pissed that I paid $40 to have the idiot installer incorectly install the box.

It simply amazes me that they wouldn't want the customer's HD receiver set up as best as it can be. Wouldn't an awesome picture prompt you to tell your friends all about it so they upgrade to HD? Charter has got to be one of the most pathetic cable companies... :mad:

What's your tv's native resolution? Mine is 720p so that's what I have it set at. I've heard 720p looks better then 1080i for a lot of stuff especially sports. Maybe try both and see what you like best. It could depend mostly on the tv or simply the opinion of the viewer.

My native resolution is 720p as well. I guess I don't have the eye, because both look equally amazing. I simply left it @ 1080i, no complaints as of yet.

On another note - Quick Question;

Does anyone know how to change the channel/time display on a moto 6200? The wife got use to looking at the time on the old digital box. My new 6200 only displays the channel, is there a way to change it to the time? I've search the forum, and googled it to death. Any assistance would be greatly appreciated!

Thanks in advance,
Cap

My native resolution is 720p as well. I guess I don't have the eye, because both look equally amazing. I simply left it @ 1080i, no complaints as of yet.

On another note - Quick Question;

Does anyone know how to change the channel/time display on a moto 6200? The wife got use to looking at the time on the old digital box. My new 6200 only displays the channel, is there a way to change it to the time? I've search the forum, and googled it to death. Any assistance would be greatly appreciated!

Thanks in advance,
Cap

Main menu
Setup
cable box setup
front LED display

simple enough!! Thanks for the quick reply.

And that was also my probelm. I called charter and they too told me that the bars were normal- idiots. Searching this site showed me how to get to the setup menu. I called later and complaned about the installer. I'm pretty pissed that I paid $40 to have the idiot installer incorectly install the box.


thats funny, while at the same time its not, i would be very upset as well. But with Comcast (my cable company) i simply went in and they just handed me the box power cord and remote and said here yah go "enjoy." So i got home hooked it up and was like WTF why do i have bars on the screen, and like you i read through this forum and found out how to change the video output. I almost took it back as soon as i hooked it up because of the ****** output at the time... lol.

I would have been happy to install it myself if I had the option...when I get around to requesting a 6200 series box, I hope I can install it myself.




thats funny, while at the same time its not, i would be very upset as well. But with Comcast (my cable company) i simply went in and they just handed me the box power cord and remote and said here yah go "enjoy." So i got home hooked it up and was like WTF why do i have bars on the screen, and like you i read through this forum and found out how to change the video output. I almost took it back as soon as i hooked it up because of the ****** output at the time... lol.

I would have been happy to install it myself if I had the option...when I get around to requesting a 6200 series box, I hope I can install it myself.

Is the 6200 better? More options?

It has a faster processor, but it also has DVI output and firewire. My 5100 has neither- I'd really like to get the DVI out.

Is the 6200 better? More options?

Just got HDTV and 6200. It is connected to TV thru the component input of TV. I've notice there is no closed caption or sap with connection. There is if I use the RF inputs (Coax). Is this a limitation of the STB?

Just got HDTV and 6200. It is connected to TV thru the component input of TV. I've notice there is no closed caption or sap with connection. There is if I use the RF inputs (Coax). Is this a limitation of the STB?
Somebody in another forum (either the motorola 3412 or motorola 6412 forum) had the same problem within the last week. I believe the problem was their tv. Their television didn't do CC over component.

Here is the post: http://www.avsforum.com/avs-vb/showthread.php?p=9224114#post9224114

Hey guys, new member here and i've been frantically searching this forum trying to figure out why my DVI on my HD comcast box 6200 (i think thats it, it doesnt say the actual number in the menus) doesn't work properly. As soon as i connect the dvi to the box, the box acts all weird and displays a 'dui' message. It then proceeds to turn itself off then back on and display that message again. It will keep doing that as long as the dvi cable is connected, but once i disconnect it, it will function properly. What's the deal?

Hello guys, I just signed up for Time Warner Cable HD and they gave me a 5100. Should I ask for a SA-3250HD cable box instead?

Which one is better or which one should I be using?

thankS!

I havent gotten the cable box yet, apparently, I'm in line for one right now.

Hello guys, I just signed up for Time Warner Cable HD and they gave me a 5100. Should I ask for a SA-3250HD cable box instead?

Which one is better or which one should I be using?

thankS!

I havent gotten the cable box yet, apparently, I'm in line for one right now.

If your getting a Moto DCT-5100 STB, then your on a Motorola Cable System.

The SA brand of STB are not compatible on a Motorola System.

Well i was watching Lord of The Rings the other night on one of the free on demand channels and wasn't able to finish it now today when i went into the saved movies it was not there. Now is there any way to jump 2 hours into the movie instead of having to fastforward through the WHOLE movie to watch the last 20 min. Even a way of being able to do a 10x fastforward would be nice.

Thanks

I getting alot of picture break up and drop outs usually only on the HD channels. It seems to come and go through out the year. How can I see what my signal strength is currently? Is it in the menus somewhere? bTW I have comcast.

Thanks
kreepn

Is it just me or does the IR eye on these box's suck. It works alright with the stock remote. But i use a universal logitech remote and it sucks, i have to have it in one of two places in order to get it to work at all.... very strange.

Is there anything i can do to improve the reception?

That's odd. I have a Harmony 880 and it works from anywhere in the room whether I'm pointing it at the box or not.

JK

That's odd. I have a Harmony 880 and it works from anywhere in the room whether I'm pointing it at the box or not.

JK

Me too - have two 880's, one in the family room and one in the bedroom, and they both work great.

Me too - have two 880's, one in the family room and one in the bedroom, and they both work great.


humm, very strange because i have the 550 (dont like the look and feel of the other ones) and it works awesome with all the other AV equipment i have. i can almost have it in another room and turn up my system volume. Its really really strange.... i wonder if comcast would get pissed if i opened the box and poked the IR sensor out a little more... or possibly take it back and get a new HD box.....

apologies if this has been discussed.

i want to hook up a second tv to my 5100. right now i am using the DVI and optical audio ports. is it possible to use the component video out, and regular audio out, and run those to a second tv? i realize both tvs will be displaying the same channel, i just wondered if all output ports were active at once, or if dvi is being used, component out shuts off, etc.

thanks.

I have a Comcast 6412 P III hooked to my new Pioneer 5070. Al least once a week it will lock up and I will have to unplug it for ten seconds, then it will work again. It did this with my first HD TV also. So.....I went to the local Comcast outlet to see what boxes they are using now. They now give out the 6200. Does anyone know if this one is better than the one I now have?

I have a Comcast 6412 P III hooked to my new Pioneer 5070. Al least once a week it will lock up and I will have to unplug it for ten seconds, then it will work again. It did this with my first HD TV also. So.....I went to the local Comcast outlet to see what boxes they are using now. They now give out the 6200. Does anyone know if this one is better than the one I now have?I think the DCT6200 was the first in the 6000 series, has DVI (no HDMI) and is not a DVR. Its predecesser was the DCT5100. Is the 6200 better than the 6412? Well, its older, which may mean older versions of internal hardware.

I have an HD-DVR (DCT3412) on my main TV and just upgraded my bedroom set which has a digital (not HD) DCT700 box. I called Comcast to trade the DCT700 for an HD box and they told me that they are all out and will not be getting any more in! The said I can either stick with the non-HD or get another HD-DVR (which are currently out of stock).

Has anyone else heard this? Is it true?

I justy spoke to an installer in my area and he also verified that Comcast is no longer offering straight HD boxes. He said for digital it's either an SD box or an HD DVR (as well as cablecard if your set supports it and they can get it working).

Yet another way for Comcast to get a few more $$$'s!

Although I'm not a big fan of Comcast, non-HD sets are going the way of VCR's, so there will be fewer and fewer reasons to support non-HD dvr's.

I don't want a non-HD DVR, I already have a dual HD-DVR (for the main TV). I just wanted an HD STB (no DVR) for the bedroom (HD but no DVR)...

Anyone have this issue with HDMI switching receiver and the 3416 Comcast box?

http://i1.tinypic.com/2yv4g9x.jpg

IT works for 3 seconds, then stops.

I think that is a known problem with the Motorola box's. They do not support HDMI switching or HDCP, so if you have a repeater of some sort in the middle you will get this. What is the setup you have?

I think that is a known problem with the Motorola box's. They do not support HDMI switching or HDCP, so if you have a repeater of some sort in the middle you will get this. What is the setup you have?

Its not technically a "repeater" its an a/v receiver that does HDMI switching.

I have an Onkyo TX-sr804 receiver. I have (had) my DVD player into HDMI in 1 and the cable box into HDMI in 2. Then HDMI out from the receiver goes to my Epson 810 projector.

Everything works fine if its directly connected via component or HDMI. But the cable box shows that horrid message when switched via the receiver.

Right, the short answer is that the Motorola STB does not support (standard) HDMI switches. From what I understand there are a few exceptions, basically switches that were designed to get around this problem.

I am pretty sure that I saw more info on this in other AVS threads if you want to do more research.

Right, the short answer is that the Motorola STB does not support (standard) HDMI switches. From what I understand there are a few exceptions, basically switches that were designed to get around this problem.

I am pretty sure that I saw more info on this in other AVS threads if you want to do more research.

Right, the short answer is that the Motorola STB does not support (standard) HDMI switches. From what I understand there are a few exceptions, basically switches that were designed to get around this problem.

I am pretty sure that I saw more info on this in other AVS threads if you want to do more research.

Actually I read that firmware 12.35 and higher on the Motorola Comcast set top box does allow HDMI switching.

Unfortunately they are only on 12.31 where I live now.

I will bother the head-end local office till they change it.

Tell us how that works! Good luck!

But for some users of the newer firmware, it causes problems.

Not every headend will use the same firmware, if you do not have 15.xx then your headend is not yet compatible with that firmware. Trust me, they ypdate the firmware as soon as they are able to.

Tell us how that works! Good luck!

Nothing will happen till Comcast issues newer firmware in my area. The key is to find the contact to speak with (an engineer). Not the people at the front desk or at the 1 800 number.

That's the problem.

You want to try something funny -- talk about firmware with the 1-800 number Comcast people. That will be worth recording.

But for some users of the newer firmware, it causes problems.

Not every headend will use the same firmware, if you do not have 15.xx then your headend is not yet compatible with that firmware. Trust me, they ypdate the firmware as soon as they are able to.

I'm not looking for 15.xx. I'm looking for 12.35.

If I have 12.31, shouldn't 12.35 be compatible with my head end?

Right, the short answer is that the Motorola STB does not support (standard) HDMI switches. From what I understand there are a few exceptions, basically switches that were designed to get around this problem.

I am pretty sure that I saw more info on this in other AVS threads if you want to do more research.

Right, the short answer is that the Motorola STB does not support (standard) HDMI switches. From what I understand there are a few exceptions, basically switches that were designed to get around this problem.

I am pretty sure that I saw more info on this in other AVS threads if you want to do more research.

The short answer is that comcast needs to deploy firmware faster. 12.35 has been out for over a year.

I have an HD-DVR (DCT3412) on my main TV and just upgraded my bedroom set which has a digital (not HD) DCT700 box. I called Comcast to trade the DCT700 for an HD box and they told me that they are all out and will not be getting any more in! The said I can either stick with the non-HD or get another HD-DVR (which are currently out of stock).

Has anyone else heard this? Is it true?

Not true at all- just went to the office and they had plenty of DCT6200 hd boxes, CSRs told me they would put me on the wait list for it...BS.

Not true at all- just went to the office and they had plenty of DCT6200 hd boxes, CSRs told me they would put me on the wait list for it...BS.

Depends where you live I guess. They told me I had to pay for a dual DVR box if I wanted HD. They had no more "plain" HD boxes.

I said give me the DVR then, but charge me for the "plain" HD as that's what I need. They would not budge -- the sleaze bags.

If they are out of it, they shouldn't force me to pay more just to receive HD. Its not my fault they don't have it.

Plus, it was not my only box. I asked for TWO DVRs (that's the number 2), plus a plain HD box, plus a digital box. 4 items in all. Its not like I was getting just one box.

My DVR is currently not playing back HD material "well." It seems to sputter, if that makes any sense. Before I go through the hassle of calling, I thought I'd ask the experts on what I should try first. :D I'd like to be able to keep this box if there is somethign I can do. If I have do have to change boxes is there a specific type I should ask for? It's currently hooked up via DVI. I just changed it out a couple months ago and I'm not sure what model it is right now.

Not true at all- just went to the office and they had plenty of DCT6200 hd boxes, CSRs told me they would put me on the wait list for it...BS.

Yep. When I picked up my 6200 box around a month or so ago, they must've had at least 100 or so of these boxes in a locker right in the front office.

But I'm wondering if I should just bite the bullet and move up to the DVR HD STB. My 6200 has DVI not activated. Firmware version is 10.13. Reading this thread shows me that my box is WAY behind, as far as firmware upgrades go. I want to be able to hook it into an HDMI switcher, but it looks like that won't work with this firmware version. ARGH! I'll have to upgrade to the digital package, won't I? :mad:

Hi all, I just ordered Comcast digital cable with HD today and will be getting it installed on Weds. Anyway, I was just wondering what STB I can expect to get. Will it be the DCT6200? Or do they have another non-DVR STB they might give me?

I just called in and was informed that I can get an HD only box for $7 more a month (already have the HD DVR) but they want $35 to install it. This is in the Chicago south burb area so it looks like they still have some of the non-dvr boxes available. Now if they could get rid of the overpriced installation fee.

Greetings,
I just picked up a Sony 40S2000 LCD from my local warehouse club.
In connecting to a Comcast Motorola 6200 STB, I do not seem to be able to get any guide or info screens. I have the output on the box set at 720p via component connections and have tried all different variations on the 4x3 over ride setting. Pushing the guide and info button does nothing.
Can anyone offer any advice?
b.

Greetings,
I just picked up a Sony 40S2000 LCD from my local warehouse club.
In connecting to a Comcast Motorola 6200 STB, I do not seem to be able to get any guide or info screens. I have the output on the box set at 720p via component connections and have tried all different variations on the 4x3 over ride setting. Pushing the guide and info button does nothing.
Can anyone offer any advice?
b. Are you adjusting the 6200 setup from the front panel or by an on-screen display. If front panel only, are you sure that you are selecting the correct input on you set? Maybe the box hasn't gotten the latest upgrade for your comcast system and the guide isn't functional yet.

Greetings,
I just picked up a Sony 40S2000 LCD from my local warehouse club.
In connecting to a Comcast Motorola 6200 STB, I do not seem to be able to get any guide or info screens. I have the output on the box set at 720p via component connections and have tried all different variations on the 4x3 over ride setting. Pushing the guide and info button does nothing.
Can anyone offer any advice?
b.Is the box connected directly or through a splitter. If through a splitter, you signal might be too low or the splitter may be of the wrong type/spec.

YMMV

Greetings,
Thanks for the reply...the box is connected direct...no splits.
Thanks,
b.

Still sounds like the signal could be too low. I had a similar problem a few years ago. Some channels displayed "please wait", the Guide disappeared, etc. Other days, it was perfect It turned out that squirrels had been chewing on the wires at the pole.

YMMV

I have a DCT-6200 set-top HD cable receiver. I have it connected to my Windows Vista PC via firewire. My computer recognizes the hardware but I have not been able to find drivers for the Motorola DCT-6200. I have searched on the Motorola site and they state that the cable company supplies drivers. I have sent an email to comcast requesting the drivers. Has anyone hooked up their DCT-6200 to their computer? Where did you find the drivers?

Thanks for your assistance.

Dan

Greetings,
As a reply to my own post, Comcast came out today, changed over several connectors that had deteriorated, fixed a nicked cable and still no info guide.
Then they changed out the box and that did the trick.
Go figure,
YMMV,
b.

Hi all,

My brother-in-law just got a Sony 50E2000 and Comcast HD service. They did not get the DVR, just the HD receiver. They sent me a pic and it appears to be a Moto DCT6200 (see pic).

http://i152.photobucket.com/albums/s197/golferadam/comcrap.jpg

My brother-in-law said that he has it connected this way:

Cable jack -----> DCT6200 (via coax)
DCT6200 -----> Cable input in back of 50E2000 (via coax)

Will he get HD with it set up like this? He said National Geographic HD looks awesome so I assume he is. Would there be any PQ improvement if he instead connected it via component video cables? Also, does anyone know if the DCT6200 has HDMI output? I know the DCT6412 does, but I am unfamiliar with the 6200.

Thanks for any help.

Hi all,

My brother-in-law just got a Sony 50E2000 and Comcast HD service. They did not get the DVR, just the HD receiver. They sent me a pic and it appears to be a Moto DCT6200 (see pic).

http://i152.photobucket.com/albums/s197/golferadam/comcrap.jpg

My brother-in-law said that he has it connected this way:

Cable jack -----> DCT6200 (via coax)
DCT6200 -----> Cable input in back of 50E2000 (via coax)

Will he get HD with it set up like this? He said National Geographic HD looks awesome so I assume he is. Would there be any PQ improvement if he instead connected it via component video cables? Also, does anyone know if the DCT6200 has HDMI output? I know the DCT6412 does, but I am unfamiliar with the 6200.

Thanks for any help.

If the TV has a built-in ATSC/QAM tuner, it may pick up HD via that; however, the only way to assure getting HD *into* the set with a STB is via component [YPbPr]. THe DCT-6200 does not support HDMI-out.

Hi all,

My brother-in-law just got a Sony 50E2000 and Comcast HD service. They did not get the DVR, just the HD receiver. They sent me a pic and it appears to be a Moto DCT6200 (see pic). .....My brother-in-law said that he has it connected this way:

Cable jack -----> DCT6200 (via coax)
DCT6200 -----> Cable input in back of 50E2000 (via coax)

Will he get HD with it set up like this? He said National Geographic HD looks awesome so I assume he is. Would there be any PQ improvement if he instead connected it via component video cables? Also, does anyone know if the DCT6200 has HDMI output? I know the DCT6412 does, but I am unfamiliar with the 6200.

Thanks for any help.Last question first. The DCT6200 should have DVI output. An HDMI/DVI cable along with a audio L/R cable would need to be used.

The ONLY way he is currently receiving HD using the setup you indicated is if he is using the 50E200's internal QAM tuner. Without a component or HDMI/DVI connection, between stb and hdtv, he is NOT getting HD from the DCT6200 tuner.

As for PQ improvement. If he is actually using his internal QAM tuner for HD channels, then he will not get much, if any, improvement by using the DCT6200's tuner. However, if he really doesn't have an understanding of the equipment and its connectivity requirements, it is very possible that he is not actually getting the HD he thinks he is.

Ask him what channel National Geographic HD is on and what input he has selected on his hdtv. This will provide some insight.

I don't know for sure, but if National Geographic HD on Comcast is an encrypted channel, then it is VERY likely that he is not actually seeing the NG HD channel in HD. The DCT6200 would be required for decryption and the coax/rf path to the tv is not HD capable, so it would be downconverted for rf output.

I have Comcast with a MOT DCT6200. Using the component connections, there are no problems. But when I use the 6200's DVI port to connect to my TV's HDMI port, I get a loss of picture at random intervals. I have tried two different cables that I know work (one is an HDMI/DVI cable, the other is a DVI cable with an HDMI adapter). I notice a HUGE difference between using DVI versus component, so going back to analog is not an option for me.

What happens is the screen goes blank, but the TV still believes it is connected to a source (it would say something like "no source" or "searching for source" if it was not getting input). I'm using optical for audio, and it continues to play without the picture. The only way I can resolve the problem is to turn off my TV, and turn it back on. Power cycling the 6200 does not correct the problem. Sometimes the screen will display an HDCP error message on the screen when the picture loss occurs.

After researching, it seems this is a fairly common problem, with different model TVs. So that would seem to indicate this is a 6200 problem. But I have also read posts where a TV's firmware corrected the problem. Would like to get some feedback from others who have had this problem, and how it was resolved.... was it an issue with the TV or the STB? In my area Comcast pushes the latest firmwares automatically.

I have a 6200 box from comcast hooked up to a Samsung T4053H and a JVC combo DVD/HT system. After finally resolving a number of video issues, I'm having a problem with my audio connection. I have my receiver connected to the digital optical audio connection on the box. The problem with the connection is that the box is only sending out audio to the front right and left speakers. After testing the cable and the surround system, I'm certain the issue isn't with the receiver. I called the tech support at Comcast, and their solution was to hook up the RCA audio connections to get the surround sound. They weren't convinced when I told them that the surround sound couldn't be sent over the RCA connections. But I couldn't find any settings to fix the connection, and I can't find anyone else having a similar problem. Any ideas? Thanks for the help.

I have a 6200 box from comcast hooked up to a Samsung T4053H and a JVC combo DVD/HT system. After finally resolving a number of video issues, I'm having a problem with my audio connection. I have my receiver connected to the digital optical audio connection on the box. The problem with the connection is that the box is only sending out audio to the front right and left speakers. After testing the cable and the surround system, I'm certain the issue isn't with the receiver. I called the tech support at Comcast, and their solution was to hook up the RCA audio connections to get the surround sound. They weren't convinced when I told them that the surround sound couldn't be sent over the RCA connections. But I couldn't find any settings to fix the connection, and I can't find anyone else having a similar problem. Any ideas? Thanks for the help.
Greetings,
I'm not familiar with your receiver, but you want to send it a digital signal via the optical or coax output on the box and let the receiver do the decoding.
Keep in mind that not every broadcast is done in surround sound, and it varies from station to station. If your receiver is capable, it can simulate surround sound in it's processing. You need to consult the owners manual to make that determination.
YMMV,
b.

Greetings,
I'm not familiar with your receiver, but you want to send it a digital signal via the optical or coax output on the box and let the receiver do the decoding.
Keep in mind that not every broadcast is done in surround sound, and it varies from station to station. If your receiver is capable, it can simulate surround sound in it's processing. You need to consult the owners manual to make that determination.
YMMV,
b.

My receiver is the JVC TH-C50, and it is being sent the digital signal through the optical output. I've been checking the receiver on stations that are sending a surround sound signal. All the settings on the receiver are correct, but it's still only receiving sound over the front right and left speakers. All the other speakers are making a hiss. Thanks for the help.

My receiver is the JVC TH-C50, and it is being sent the digital signal through the optical output. I've been checking the receiver on stations that are sending a surround sound signal. All the settings on the receiver are correct, but it's still only receiving sound over the front right and left speakers. All the other speakers are making a hiss. Thanks for the help.
Greetings again,
I'm sort of grasping at straws here, but have you tried other inputs on your receiver using the same signal? Just make sure the receiver is set up to accept the correct digital input.
If you are getting some sort of sound out of the cable box through the optical output I doubt it is the cable box...my guess is the receiver set up.
Hopefully you have the owners manual handy.
YMMV,
b.

I have a Panasonic 42PX75u plasma TV. I originally had the tv connected to the Motoral DCT6200 thru component video. Trying to improve picture I bought a DVI to HDMI cable. Last night I connected the cable and I get no picture at all except sound thru audio cables. I have the box setup at 1080i. Do I have to do some kind of turning on/off sequence so the box talks to the tv. I am ready to go back to component cables.

Is there anyway to get into the service menu on a DCT6200? Im curious if there is a way to change the output resolution or any other settings.

on remote power off then menu.may take several trys.
milt

From my DCT6200 STB, I output video via DVI and audio via RCA jacks to my TV. I now want to connect the DCT6200 to a new DVD recorder. Neither the TV nor the recorder have digital audio inputs. Questions:

1. The DCT6200 has only one set of RCA audio outputs--which are now being used for the TV. If I use RCA Y splitters to send the same audio to both the TV and recorder, will audio performance suffer?

2. Does the DCT6200 send out video simultaneously through the DVI and video ports (RCA and S Video)?

My goal: I want to watch my TV from a DCT6200 DVI stream while recording the same program from a DCT6200 RCA or S Video stream. Better for me if recorded stream comes from DCT6200 since its tuner can bring in more stations than the DCT6200's tuner.

I just upgraded my cable to receive On-Demand and a digital receiver for $8 more/month thinking my pictures would be clearer.
I received a DCT6200 today and they hooked it up and used component cables.
The pictures are noticeably worse. I don't know what the clear, blocky border around people is but it's definitely worse then the QAM tuner built in.
I'm currently using a Sony 46W3000.

What should I do?

Call them and demand a tech visit to correct the problem. The squeaky wheel....

I have the Moto DCT 6200 connected with Onkyo 605 receiver via DVI-to-HDMI and Optical cables, and the receiver is connected with Samsung LCD TV via HDMI. In this scenario, I get the following message on the TV before it goes blank:
"The Set-Top does not support HD Content Protected Repeaters. Please use the YPbPr outputs for your HD connection."
The box appears to have a recent firmware: 16.35

Woohooo! I'm finally getting rid of this trashy box. So much lag and lock ups, Comcast is mailing me a DCH 3200 for $10 bucks (not available in any local offices). Lets see how this goes..

Hi...I just got a Pio 5080. Getting HD via Comcast Moto 5100. First, it seems that I'm not getting sharp HD. But I'm still in breakin mode (now at 124 hours). Secondly, I can't three HD channels offered by Comcast-Citrus Heights (Ca). They are 926, 927, 928. I always get "this channel will be available shortly" but they never kick in. Yet, on my non-hd tv, I can hear the audio of the channels, so I'm getting a signal. I have checked, rechecked connections; they are good. I have the STB output set 720p using cables. Is there something I can do before forced to deal with stupid comcast people? Thx...

P.S. I couldn't have made a decent HD purchasing decision without this forum. And now that I'm getting into all the nuances of HD, I'll be relying more on the expertise so generously shared on this forum. A humble newbie.

Hi...I just got a Pio 5080. Getting HD via Comcast Moto 5100. First, it seems that I'm not getting sharp HD. But I'm still in breakin mode (now at 124 hours). Secondly, I can't three HD channels offered by Comcast-Citrus Heights (Ca). They are 926, 927, 928. I always get "this channel will be available shortly" but they never kick in. Yet, on my non-hd tv, I can hear the audio of the channels, so I'm getting a signal. I have checked, rechecked connections; they are good. I have the STB output set 720p using cables. Is there something I can do before forced to deal with stupid comcast people? Thx........How is the 5100 connected to your set? Are you sure that the three channels in question are actually part of your package? Many cablecos don't include premium HDs (ie HBOHD, CinemaxHD, etc) in the HD tier package unless you also subscribe to the SD versions of the premiums. Sometimes encrypted channels have video or audio in the clear.

How is the 5100 connected to your set? Are you sure that the three channels in question are actually part of your package? Many cablecos don't include premium HDs (ie HBOHD, CinemaxHD, etc) in the HD tier package unless you also subscribe to the SD versions of the premiums. Sometimes encrypted channels have video or audio in the clear.

I am component connected using the three prong cables..Y Pb Pr. I am a full subscriber to the SD channels and now the HD ($110/per month). I asked specially at the Comcast office about my sub level and they said I have full access. These channels are TNTHD, UHD and MHD. Yet, these are part of the HD package, along with only 13 others. I get all the rest except for these three. Weird and creepy...

Hi all,
I just received the comcast DCH3200 HD STB adn want to use 1394 to conenct to my Mistubishi Diamond series TV. It does not have HDMI. Will 1394 work? The manual says it will, Comcast can't even figure out how many pins the connector should have (4 or 6). Any help?

Hi all,
I just received the comcast DCH3200 HD STB adn want to use 1394 to conenct to my Mistubishi Diamond series TV. It does not have HDMI. Will 1394 work? The manual says it will, Comcast can't even figure out how many pins the connector should have (4 or 6). Any help?I believe the firewire port is for recording, not for video output. Check this page (http://en.wikibooks.org/wiki/How_to_use_a_Motorola_DVR/Firewire) out.

Hi all,
I just received the comcast DCH3200 HD STB adn want to use 1394 to conenct to my Mistubishi Diamond series TV. It does not have HDMI. Will 1394 work?Yes, but you will not get any on screen display.


Comcast can't even figure out how many pins the connector should have (4 or 6).Firewire cables for your application come in 3 types:
4 to 4
6 to 6
4 to 6

You need to look at the two units and see what the connectors are.

[QUOTE=Ken H;15577136]Yes, but you will not get any on screen display.

Thanks,
I got the right cable and it's hooked up and working. What do you mean by on screen display? Is this the display on the STb or the TV? The Comcast channel guide does not seem to be working.

I am using one of the dct6200. I am trying to control the stb with a ir blaster. I have been having a lot of problems controlling this box. Can someone answer me a few questions about this box:

1. Where is the best place to place the ir blaster on the box?
2. what is the ir frequency that the remote transmits at? (for IR compatibility)
3. Is anyone else using a wired IR system to control their dct6200. If so what receivers are you using?

I would greatly appreciate any help with this issue.

I purchased a IR4000 wired home kit from Parts-express and could not get it to control this box (reliably anyway)

Just got a refurb'd DCT 6200 and had it activated today with the cable company. Im aware this box is both an analog and digital box in one. What Im wondering is- if they activate it for basic digital channels, and you actually have more analog ones then what is offered under the digital, does the box get setup for digital only from the cable company? We are getting extra analog channels at this time and Im wondering why my box didn't set those up, unless the cable company activated the box to be digital only. Any ideas?

Just got a refurb'd DCT 6200 and had it activated today with the cable company. Im aware this box is both an analog and digital box in one. What Im wondering is- if they activate it for basic digital channels, and you actually have more analog ones then what is offered under the digital, does the box get setup for digital only from the cable company? We are getting extra analog channels at this time and Im wondering why my box didn't set those up, unless the cable company activated the box to be digital only. Any ideas?

Yes, the cableco decides what channels are active and what are not, regardless of digital, analog, SD, HD.