How bad is the 8300 HD??. Not hearing good things about it!!
Mine has worked fine more than 7 years, when it replaced the 8000HD, providing better visual or effective resolution (resolvable detail) (http://www.avsforum.com/avs-vb/showthread.php?postid=5175424#post5175424). Kept in the open to minimize heat buildup and run only at 1080i output. Still, making the jump to FIOS this month after waiting several years for its arrival here (midtown East). -- John

How bad is the 8300 HD??. Not hearing good things about it!!

I think some of these recent posts are citing the SA 8300 HD when they mean the newer (ODN OS) 8300 HDC. Of the recent dvr options the 8300 *HDC* is among the least desirable, said to be buggy and slow. The early unit I had never worked right until replaced with its predecessor the 8300 *HD*.

The 8300 HD I've had since 2008 has worked flawlessly until a recent sw update which caused it to record unreliably and not hold selected resolutions starting a few weeks ago. Lately the 8300 seems to be back on track and I have both 1080i and 720p selected. It is not missing recordings. I am very careful to turn the tv on and off before turning the dvr on and I never leave the dvr on after the tv is off. This *seems* to have solved the problem but what do I know? They may have pushed another sw fix.

Anyway, you can't get an 8300 *HD* so far as I know and you probably wouldn't want one. They are old boxes running an older OS with small HDDs. The only advantage to an 8300 is that they work with 3rd party external drives while the other dvr's don't for the most part. I have an external HDD so I am keeping mine until it breaks for good.

The only boxes no one is complaining (much) about are the newer Cisco (they bought SA) units. So far as I know the only way to be sure you get one is to upgrade to the Platinum, whole house service. The multi-room dvr's are all the newest Cisco models.

I have the new Cisco and it is by far the best box TWC has in the wild. Changing channels is pretty snappy and with 500GB storage I have plenty of room.

I got it by complaining - A LOT. File a DOITT complaint and watch the service improve.

The Wait Is Over: All Time Warner Cable Customers Can Now Use HBO GO/MAX GO - http://www.twcableuntangled.com/2012/01/the-wait-is-over-all-time-warner-cable-customers-can-now-use-hbo-gomax-go/

About time!!!!

You mean to tell you cant go to a TWC store and get a cable box the you want, like a 8640 or a8642 Not right

UPDATE: (http://www.avsforum.com/avs-vb/showthread.php?p=21380377#post21380377) I had a service call on Saturday and to tech showed up with a brand new Cisco 8742HDC.

Swapped out the box and everything seems back to normal now.

This box is noticeably quicker than the 8300HD and has a much bigger hard drive.

The tech confided in me that, indeed, it was a software update that trashed a large number of 8300HD's. The problem is TWC doesn't have enough replacements, so they're 'handling problem on a case-by-case basis'; whatever that means.

A_C

Now that we have access to HBO Go does it work with Apple Digital AV Adapter so you can watch on your tv? I Google searched the answer, and there's conflicting answers. Does anyone know for sure?

Noticed I no longer have Caller-ID with my 8300HD, (with a reboot). Perhaps that's a feature an update trashed. FIOS installation here next week, so guess I'll ignore it. -- John

Noticed I no longer have Caller-ID with my 8300HD, (with a reboot). Perhaps that's a feature an update trashed. FIOS installation here next week, so guess I'll ignore it. -- John

Don't expect caller ID to work on FIOS either. ;)

I have never gotten it to work yet for me. Others say it works reliably for months and then goes away unexpectedly. Apparently a call to Verizon support will reset things, but not worth my time/effort....

What's the story with us getting back msg I'm hearing nothing about it , and it's a bunch of bs that I can't watch just all ny sports

Now that we have access to HBO Go does it work with Apple Digital AV Adapter so you can watch on your tv? I Google searched the answer, and there's conflicting answers. Does anyone know for sure?

It does not work with AirPlay/Mirroring and I suspect it does not work with the AV Cable although I do not have one to test with. All of these video apps that disable this functionality are essentially useless to me.

I just canceled cable, and I was planning on just plugging the coax that is no longer plugged into the cable box directly into my HDTVs. They are both newer HDTVs, so I don't think I need the QAM/ATSC converter.

I've been reading a bit about this and it appears that by doing what I did, all I'm doing is delivering an analog signal from the cable coax to my TV. I get some channels (both HD and non-HD channels), but other channels don't come up (I think because of low signal strength). The channels that don't come up include CBS-HD and FOX-HD.

I'm wondering what I can do to get as many of the local channels in HD as possible. Ideally, I just want 2, 4, 5, 7, 9, 11, 13 and 21 available in HD. I guess it's an added bonus that NY1 comes up also.

Do I need to buy a digital converter box for $40? Will I have antenna issues if I do that? Thanks in advance.

I just canceled cable, and I was planning on just plugging the coax that is no longer plugged into the cable box directly into my HDTVs. They are both newer HDTVs, so I don't think I need the QAM/ATSC converter.

I've been reading a bit about this and it appears that by doing what I did, all I'm doing is delivering an analog signal from the cable coax to my TV. I get some channels (both HD and non-HD channels), but other channels don't come up (I think because of low signal strength). The channels that don't come up include CBS-HD and FOX-HD.

I'm wondering what I can do to get as many of the local channels in HD as possible. Ideally, I just want 2, 4, 5, 7, 9, 11, 13 and 21 available in HD. I guess it's an added bonus that NY1 comes up also.

Do I need to buy a digital converter box for $40? Will I have antenna issues if I do that? Thanks in advance.

assuming that you are still paying for cable internet service (or TWC doesn't bother to come over and physically disconnect your service) - then you can get whatever TWC sends in the clear via analog (SD only) and digital (SD and HD). You don't need any box.

All the locals are available in HD, along with TBS. They just may not be on channel numbers you are used to. Run a full scan.

This site (http://www.silicondust.com/support/channels/) can also be useful as a guide for what can be available and where.

(occasionally some good/premium channels are temporarily available in the clear unintentionally, but of course it's best not to mention them on the board.... since you dont want them to figure it out :p)

Noticed I no longer have Caller-ID with my 8300HD, (with a reboot). Perhaps that's a feature an update trashed. FIOS installation here next week, so guess I'll ignore it. -- John

Hi John,

Caller ID can take up to 24 hours to activate with new boxes. Make sure your settings prompt is set to ON. Most customers will get it within 12 hours of a new or swapped box install. Caller ID on TV is server based-not box based.

Jack

I have the new Cisco and it is by far the best box TWC has in the wild. Changing channels is pretty snappy and with 500GB storage I have plenty of room.

I got it by complaining - A LOT. File a DOITT complaint and watch the service improve.

Good work!

As most divisions are giving out the 500GB DVR's (Cisco 8642, Samsung 3272) with Whole House DVR installs only.

Jack

I called my local TWC office today to ask what my choices are for an HD DVR box. I told her that I want to run hdmi from cable box (and all other devices) to my avr and then run hdmi from avr to tv. So the avr is the hdmi switch so to speak.
She told me that no TWC boxes will do that. There will be handshake issues. The only way to hook them up reliably using hdmi is from box to TV, then use optical for audio.
Has anyone heard of this? What's the point of hdmi out from the box if you still need optical audio?

I called my local TWC office today to ask what my choices are for an HD DVR box. I told her that I want to run hdmi from cable box (and all other devices) to my avr and then run hdmi from avr to tv. So the avr is the hdmi switch so to speak.
She told me that no TWC boxes will do that. There will be handshake issues. The only way to hook them up reliably using hdmi is from box to TV, then use optical for audio.
Has anyone heard of this? What's the point of hdmi out from the box if you still need optical audio?

They have no idea wha they are talking about. I have a Samsung 3090 and a Cisco 8300HDC both running through Onkyo AVR's. Works perfectly fine albeit some hiccups once in a while. Nothing a power cycle won't fix.

thanks very much!

Channels constantly cutting out, annoying lags when using virtually anything in the interface, channels say they are recording but really arent and my system just records random shows.

Is this my box or the service?

If its the former, what are the odds I can get my hands on a Cisco in Manhattan when walking into one of the TWC Centers?

Any news on TWC/MSG? This is ridiculous now.

Any news on TWC/MSG? This is ridiculous now.

we all have access to the same news on the internet....

Channels constantly cutting out, annoying lags when using virtually anything in the interface, channels say they are recording but really arent and my system just records random shows.

Is this my box or the service?

If its the former, what are the odds I can get my hands on a Cisco in Manhattan when walking into one of the TWC Centers?
Lots of folks report cures for glitches like this after a cold reboot--unplugging for ~15 secs. Also, keep the DVR in the open, not with other gear cooking it from below, to avoid excess heat. Finally, check for tight cable connections and call for a service visit, making sure the tech checks signal strength on several frequency bands. -- John

Channels constantly cutting out, annoying lags when using virtually anything in the interface, channels say they are recording but really arent and my system just records random shows.

Is this my box or the service?

If its the former, what are the odds I can get my hands on a Cisco in Manhattan when walking into one of the TWC Centers?


Slim. You get what you get and I don't think they care really. Keep returning the box until you get one you want. That's what I did. On the 5th try I succeeded.

Just an FYI... I assume that this is not the proper thread, but this is the only one I frequent with TWC equipment related issues.

I stopped by the TWC office on 96th street on the UWS and got a Motorola SURFboard SBG6580 wireless router to use with my iPad2. This is router is for "video-only" for those that do not use TWC Internet service. It works very well with the TWC TV app in the iPad. I was told that the modem and service are free, but can't verify until I get my next bill. (I installed it myself and was told by support that there is no monthly fee for the modem or for the cable channels because they're included in my package) I can now go anywhere in the house and get the "Cable" channels included in my package in my iPad2. The only drawbacks are that I have to switch routers when I want to access the Internet and I can only use the service from home, as far as I know. I also use HBO Go with my regular router at home or with any WiFi router I can connect to with the iPad2 when I'm on the road.

I have the new Cisco box as of today. CNN HD still hiccups all the sy through as the Samsung 3090 did. The tech guys who come out know the truth but the horrendous corporate system prevents the proper information from circulating. Keep calling and complaining. Ask for supervisors and demand credits until they fix the issues. The DVR not recording now and then is them as well. Sending technicians to our homes wastes our time as well as theirs...and their stock holders money which is good to remind them as well.

I have the new Cisco box as of today. CNN HD still hiccups all the sy through as the Samsung 3090 did. The tech guys who come out know the truth but the horrendous corporate system prevents the proper information from circulating. Keep calling and complaining. Ask for supervisors and demand credits until they fix the issues. The DVR not recording now and then is them as well. Sending technicians to our homes wastes our time as well as theirs...and their stock holders money which is good to remind them as well.

By the way it's the 8742HDC

Just an FYI... I assume that this is not the proper thread, but this is the only one I frequent with TWC equipment related issues.

I stopped by the TWC office on 96th street on the UWS and got a Motorola SURFboard SBG6580 wireless router to use with my iPad2. This is router is for "video-only" for those that do not use TWC Internet service. It works very well with the TWC TV app in the iPad. I was told that the modem and service are free, but can't verify until I get my next bill. (I installed it myself and was told by support that there is no monthly fee for the modem or for the cable channels because they're included in my package) I can now go anywhere in the house and get the "Cable" channels included in my package in my iPad2. The only drawbacks are that I have to switch routers when I want to access the Internet and I can only use the service from home, as far as I know. I also use HBO Go with my regular router at home or with any WiFi router I can connect to with the iPad2 when I'm on the road.

U don't have to wait til next bill. U can sign onto my services on time warners website and it will give u serial number of all your equipment plus cost of services

I have the new Cisco box as of today. CNN HD still hiccups all the sy through as the Samsung 3090 did. The tech guys who come out know the truth but the horrendous corporate system prevents the proper information from circulating. Keep calling and complaining. Ask for supervisors and demand credits until they fix the issues. The DVR not recording now and then is them as well. Sending technicians to our homes wastes our time as well as theirs...and their stock holders money which is good to remind them as well.

Me 2 - Same box - Same CNN HD hiccups. Every 2 minutes or so the audio drops out for a second or 3. I get it on several other channels as well.

I just went through a month(s) long ordeal with a defective DVR. I finally get that issue resolved with the help of CS and now like a TWC jac-in-the-box another issue to complain about pops up. It's f_cking outrageous!

A_C

We need to all complain and ask for credits. TWC has a monopoly in my hood (FIOS can't get in the building ). We pay premium prices and get less than premium service.

U don't have to wait til next bill. U can sign onto my services on time warners website and it will give u serial number of all your equipment plus cost of services

I had looked at TWC My Service->My Account->View Current Srvcs & Equipment, but it only listed my Cisco DVR and my Scientific Atlanta cable box with their serial numbers and MAC addresses. No mention of cost. On top of My Services page it shows the Last Payment Received and the Next Bill Amount due both with their respective dates. No link to view the next bill line items (details). Maybe I'm looking in the wrong place, could you tell me where exactly you get this info? This is the link I use. (http://myservices.timewarnercable.com/account/)

I had looked at TWC My Service->My Account->View Current Srvcs & Equipment, but it only listed my Cisco DVR and my Scientific Atlanta cable box with their serial numbers and MAC addresses. No mention of cost. On top of My Services page it shows the Last Payment Received and the Next Bill Amount due both with their respective dates. No link to view the next bill line items (details). Maybe I'm looking in the wrong place, could you tell me where exactly you get this info? This is the link I use. (http://myservices.timewarnercable.com/account/)

Yes that is right place. Any changes usually shows up within 24 hours. If u have a pay express login, u can also go there and see recent activity.

Yes that is right place. Any changes usually shows up within 24 hours. If u have a pay express login, u can also go there and see recent activity.

Thanks, but I do not have a pay express login. I'll check again in the same place later this week. It was not listed there today, even though, I picked up the modem last Thursday.

February 3, 2012

The previously announced launch concerning KBS World will now occur on ch. 536.

On or about February 4, 2012 we will launch PPV 3D on ch. 483. PPV 3D will be a service that will require two-way capable digital cable ready equipment, such as a Time Warner Cable provided set-top box or a CableCARD-equipped Unidirectional Digital Cable Product (UDCP) used in conjunction with a Tuner Adapter. Other UDCPs amy not be able to access these services without additional equipment, such as a set-top box. Also on that date, we will rename 3DTV2 (ch. 484) as 3DTV and we will cease carriage of 3DTV1 (ch. 483).

Is it true that twc might loss more channels . NHL network, stazs , encore soon

Is it true that twc might loss more channels . NHL network, stazs , encore soon

there are always a bunch of channels listed on the legal notice (http://www.timewarnercable.com/nynj/about/policies/regulatorynotices/legalnotices.html) - I believe Starz has been on it for a long time, since they haven't had a long term deal in a while.

Well this week Verizon fios came into my building and since twc has been pissing me off with no NFL network and now no msg , I'm glad I have other options was never a rcn fan but now since fios it's something to think about .

Well this week Verizon fios came into my building and since twc has been pissing me off with no NFL network and now no msg , I'm glad I have other options was never a rcn fan but now since fios it's something to think about .

you should be pissed at the NFL and Dolan for not having those 2 channels

you should be pissed at the NFL and Dolan for not having those 2 channels

Well maybe it's time to switch to fios why should I be shutout over the 2 baby's

Well maybe it's time to switch to fios why should I be shutout over the 2 baby's

Now if only Fios carried Gol TV HD and Fox Deportes HD to watch some Football (Soccer) matches. No matter what you do we're always getting screwed. :mad:

Now if only Fios carried Gol TV HD and Fox Deportes HD to watch some Football (Soccer) matches. No matter what you do we're always getting screwed. :mad:


Or BBC-HD. You just can't win! :(

Or BBC-HD. You just can't win! :(

Well I don't care for that but I miss my msg and want NFL network so twc dont want to give me a good deal so I'm out

Well I don't care for that but I miss my msg and want NFL network so twc dont want to give me a good deal so I'm out
If they offer FIOS in your building, TWC will not be able to compete on price/value. FIOS is by far a better value for your money. I switched nearly a year ago and haven't looked back.

The only thing I miss at all is NY1, and I don't miss it that much.

Well I don't care for that but I miss my msg and want NFL network so twc dont want to give me a good deal so I'm out

Can't imagine watching Top Gear in SD! :(

Not having MSG sucks (like to watch boomer and carton) but I blame MSG/Dolan's more than TWC on this one.

I setup an appointment for Cable TV Installation from Time Warner about a week ago. The appointment was for today between 2PM and 5PM. I did not received a call the night before.

1 PM - I came home and did some cleaning of the TV area and the clutter of wires and just waited.

5 PM - No technician had arrived. I checked my cell and house phone. I then called Time Warner and customer service said that someone from the "technical department" would call me back with an update.

6 PM - I get a call on my cell from "dispatch" or "technical support" (can't remember which). They said the technician is running behind, but can be there by 7PM. I tell them I'll wait. Clearly they are able to get in touch with me by phone.

8:15 PM - No technician. I call Time Warner customer service and in the middle of the call, the door bell rings. I think it is the technician, but it is not. Clearly the door bell is working.

Customer service then tells me that the technician has left a note on the ticket that he/she called me but that there was no answer. They asked if my front door was white, as per the tech's note. Our door is brown, but the next door neighbor's door is white. Customer service waives the installation fee and credits me my first month of TV service. I reschedule appointment.

Still upset, I call customer service again and inquire about the technician's note. It said the technician called BOTH my cell and the house phone and there was no answer. Neither caller ID show a missed call. I asked if the note showed the time it was logged - 8:07 PM. I asked them that if the technician could wrote "white door" on the note, it must mean he is near the house. If he knows I inquired about the missed appointment window and "okay'd" his 7PM time, why didn't he just ring my stupid doorbell? They told me to call dispatch.

I call dispatch through the number on my cell phone caller ID. This is the number that called me at 6PM. Apparently, it is run by a company called Metropolitan Cable. I ask why the technician did not ring my doorbell. Dispatch person said they would attempt to get in touch with the technician. After being put on hold, I was told the technician was no longer in the field.

Clearly, this guy did not show up. I am so furious.

I setup an appointment for Cable TV Installation from Time Warner about a week ago. The appointment was for today between 2PM and 5PM. I did not received a call the night before.

1 PM - I came home and did some cleaning of the TV area and the clutter of wires and just waited.

5 PM - No technician had arrived. I checked my cell and house phone. I then called Time Warner and customer service said that someone from the "technical department" would call me back with an update.

6 PM - I get a call on my cell from "dispatch" or "technical support" (can't remember which). They said the technician is running behind, but can be there by 7PM. I tell them I'll wait. Clearly they are able to get in touch with me by phone.

8:15 PM - No technician. I call Time Warner customer service and in the middle of the call, the door bell rings. I think it is the technician, but it is not. Clearly the door bell is working.

Customer service then tells me that the technician has left a note on the ticket that he/she called me but that there was no answer. They asked if my front door was white, as per the tech's note. Our door is brown, but the next door neighbor's door is white. Customer service waives the installation fee and credits me my first month of TV service. I reschedule appointment.

Still upset, I call customer service again and inquire about the technician's note. It said the technician called BOTH my cell and the house phone and there was no answer. Neither caller ID show a missed call. I asked if the note showed the time it was logged - 8:07 PM. I asked them that if the technician could wrote "white door" on the note, it must mean he is near the house. If he knows I inquired about the missed appointment window and "okay'd" his 7PM time, why didn't he just ring my stupid doorbell? They told me to call dispatch.

I call dispatch through the number on my cell phone caller ID. This is the number that called me at 6PM. Apparently, it is run by a company called Metropolitan Cable. I ask why the technician did not ring my doorbell. Dispatch person said they would attempt to get in touch with the technician. After being put on hold, I was told the technician was no longer in the field.

Clearly, this guy did not show up. I am so furious.

contractors guarantee twc they can fulfill all installation appt within time frames otherwise they dont get paid for the job. if they fall behind, they "down" jobs by claiming person isnt home. this usually involves the subcontractor (install tech) to call into TWC dispatch which then attempts to call u via available contacts they have. if they dont gt ahold of u, you are considered not home. 90% of door colors are white so they will always say white unless they actually came which in this case they didnt. other thing they are suppose to do is leave a doortag similar to ups and fedex which proves they were there.

contractors guarantee twc they can fulfill all installation appt within time frames otherwise they dont get paid for the job. if they fall behind, they "down" jobs by claiming person isnt home. this usually involves the subcontractor (install tech) to call into TWC dispatch which then attempts to call u via available contacts they have. if they dont gt ahold of u, you are considered not home. 90% of door colors are white so they will always say white unless they actually came which in this case they didnt. other thing they are suppose to do is leave a doortag similar to ups and fedex which proves they were there.

Don't they leave voicemail if they can't reach you?

What infuriated me the most was when I called at 5PM (end of appt window), they should have never, ever told me the technician could make it at 7PM.

If they miss the "guaranteed" window and I resolve the situation with customer service and reschedule a new appointment, my level of dissatisfaction would not have been so great.

But for me to call at the end of the window and be told that he is coming two hours later just to find out that no one showed up is maddening. On top of all that, I had to call an hour after all of that just to find out and reschedule.

Okay, I won't vent anymore here. I'm calling dispatch again tomorrow.

I setup an appointment for Cable TV Installation from Time Warner about a week ago. The appointment was for today between 2PM and 5PM. I did not received a call the night before.

1 PM - I came home and did some cleaning of the TV area and the clutter of wires and just waited.

5 PM - No technician had arrived. I checked my cell and house phone. I then called Time Warner and customer service said that someone from the "technical department" would call me back with an update.

6 PM - I get a call on my cell from "dispatch" or "technical support" (can't remember which). They said the technician is running behind, but can be there by 7PM. I tell them I'll wait. Clearly they are able to get in touch with me by phone.

8:15 PM - No technician. I call Time Warner customer service and in the middle of the call, the door bell rings. I think it is the technician, but it is not. Clearly the door bell is working.

Customer service then tells me that the technician has left a note on the ticket that he/she called me but that there was no answer. They asked if my front door was white, as per the tech's note. Our door is brown, but the next door neighbor's door is white. Customer service waives the installation fee and credits me my first month of TV service. I reschedule appointment.

Still upset, I call customer service again and inquire about the technician's note. It said the technician called BOTH my cell and the house phone and there was no answer. Neither caller ID show a missed call. I asked if the note showed the time it was logged - 8:07 PM. I asked them that if the technician could wrote "white door" on the note, it must mean he is near the house. If he knows I inquired about the missed appointment window and "okay'd" his 7PM time, why didn't he just ring my stupid doorbell? They told me to call dispatch.

I call dispatch through the number on my cell phone caller ID. This is the number that called me at 6PM. Apparently, it is run by a company called Metropolitan Cable. I ask why the technician did not ring my doorbell. Dispatch person said they would attempt to get in touch with the technician. After being put on hold, I was told the technician was no longer in the field.

Clearly, this guy did not show up. I am so furious.

They are going downhill this is another reason why to switch to fios I had twc for over 25 years and I'm tried of the crap

I setup an appointment for Cable TV Installation from Time Warner about a week ago. The appointment was for today between 2PM and 5PM. I did not received a call the night before.

1 PM - I came home and did some cleaning of the TV area and the clutter of wires and just waited.

5 PM - No technician had arrived. I checked my cell and house phone. I then called Time Warner and customer service said that someone from the "technical department" would call me back with an update.

6 PM - I get a call on my cell from "dispatch" or "technical support" (can't remember which). They said the technician is running behind, but can be there by 7PM. I tell them I'll wait. Clearly they are able to get in touch with me by phone.

8:15 PM - No technician. I call Time Warner customer service and in the middle of the call, the door bell rings. I think it is the technician, but it is not. Clearly the door bell is working.

Customer service then tells me that the technician has left a note on the ticket that he/she called me but that there was no answer. They asked if my front door was white, as per the tech's note. Our door is brown, but the next door neighbor's door is white. Customer service waives the installation fee and credits me my first month of TV service. I reschedule appointment.

Still upset, I call customer service again and inquire about the technician's note. It said the technician called BOTH my cell and the house phone and there was no answer. Neither caller ID show a missed call. I asked if the note showed the time it was logged - 8:07 PM. I asked them that if the technician could wrote "white door" on the note, it must mean he is near the house. If he knows I inquired about the missed appointment window and "okay'd" his 7PM time, why didn't he just ring my stupid doorbell? They told me to call dispatch.

I call dispatch through the number on my cell phone caller ID. This is the number that called me at 6PM. Apparently, it is run by a company called Metropolitan Cable. I ask why the technician did not ring my doorbell. Dispatch person said they would attempt to get in touch with the technician. After being put on hold, I was told the technician was no longer in the field.

Clearly, this guy did not show up. I am so furious.


Pretty standard for many delivery companies "oh we tried to ring the bell but no one answered"

Many many many moons ago, I delivered pizza as a student. If *anyone* called at *anytime* and asked "where's my pizza?" the stock answer was "oh, he just left"

Of course they didn't call you. The guy ran late and didn't want to get "dinged" for it.

So I just went to the location in queens. They gave me a samsung 3270 box. Is that one of the new ones? Should I take it back for a different one? Thoughts?

It's a new one I believe..

I currently have the samsung 3270 hd-dvr box. Is there a better box out there that i should ask for? I have a service apointment scheduled for this week and i asked them to bring me a new box.

Is anyone else in queens having problems with USA? It's completely cutting out. :( I can't watch my Law and Order marathon! :( :(

Is anyone else in queens having problems with USA? It's completely cutting out. :( I can't watch my Law and Order marathon! :( :(

No problems on the UWS :)

No problems on the UWS :)

What would cause an outage on one channel in a particular neighborhood? I don't get it.

What would cause an outage on one channel in a particular neighborhood? I don't get it.

if its on SDV, problem can be isolated to neighborhood. berk32 probably knows is USA is linear or SDV.

if its on SDV, problem can be isolated to neighborhood. berk32 probably knows is USA is linear or SDV.

last i checked it wasnt SDV.

I really do need to do another check of these things sometime...

I did notice about 2 weeks ago that they started running on demand stuff in the highest frequencies (ch 131+)

It's weird. My co-worker, who lives in Manhattan, hasn't gotten TNT in HD in months and months. Same type problem. I guess I'll call them today and find out.

February 17, 2012

On or about March 23, 2012 we will launch the following channels: UTV Movies on ch. 565, The Isreali Network on ch. 529, MYX on ch. 541, Filipino on Demand (FOD) on ch. 538, Vremya on ch. 520, Muzika Pervogo on ch. 517 and Dom Kino on ch. 518. These services will all be part of our International service offering and will require two-way capable digital cable ready equipment, such as a Time Warner Cable provided set-top box or a CableCARD-equipped Unidirectional Digital Cable Product (UDCP) used in conjunction with a Tuner Adapter. Other UDCPs may not be able to access these services without additional equipment, such as a set-top box. Also on that date, we will launch Disney Junior on ch. 132. Disney Junior HD will launch on ch. 732 in Manhattan Brooklyn and Queens and on ch. 722 and in Mt. Vernon. Disney Junior will be part of our DTV service offering.

On or about March 28, 2012 My Life on Demand (Ch. 1281) will be rebranded as Health on Demand.

yay. one more HD channel from TWC. :)

It looks like you guys are approaching 200 HD channels like us with BHN Orlando.

We will be at 194 HD channels after our March 23 update.

BTW: How is Sundance HD and are any of those late night international suspense movies in HD?

there are reports that MSG dispute is over

From The New York TimesTime Warner Cable and MSG Resolve Dispute

By HOWARD BECK and RICHARD SANDOMIR

The 48-day standoff between the MSG Network and Time Warner Cable ended Friday, according to two people aware of the resolution who were not authorized to speak publicly.

The end of the impasse will be announced Friday afternoon by Gov. Andrew M. Cuomo and executives of both companies. A settlement had been urged by Eric T. Schneiderman, the state’s attorney general. The governor’s intervention in the past 24 hours with James L. Dolan, executive chairman of Madison Square Garden, and Glenn Britt, chief executive of Time Warner Cable, accelerated the agreement.

The blackout deprived many Knicks fans around the state of seeing much of the rapid rise to stardom of point guard Jeremy Lin — as well as the continued success of the New York Rangers.

The impasse began Jan. 1 with the companies disagreeing angrily over what Time Warner Cable would pay to continue carrying MSG. Time Warner Cable, which serves more than two million customers, insisted that MSG reneged on a proposal for a 6.5 percent increase late last year and then demanded a 54 percent hike. MSG has never discussed figures publicly but said Time Warner’s were not accurate.

MSG, MSGHD, MSG+HD are back (MSG+ still showing nhl network with no sound right now)

(FUSE also supposed to be back - but not seeing it just yet)

Congrats on the good news.

Linsanity really helped here.

Berk32,

It might be until next week before FUSE returns.

http://www.multichannel.com/article/480747-Fuse_Carriage_Is_Part_Of_TWC_Agreement.php

We lost it here with Bright House because of the MSG dispute (Month to month agreement with FUSE didn't get extended).

BHN is probably getting it back with this agreement sometime next week.

Berk32,

It might be until next week before FUSE returns.

http://www.multichannel.com/article/480747-Fuse_Carriage_Is_Part_Of_TWC_Agreement.php

We lost it here with Bright House because of the MSG dispute (Month to month agreement with FUSE didn't get extended).

BHN is probably getting it back with this agreement sometime next week.

its back right now

its back right now

not in North Texas for sure we had it on channel 281 and when I try to go to 281 it goes to 282.

I think your area got it back this quick due to whitney houstons funeral and TWC has subs in NJ.

not in North Texas for sure we had it on channel 281 and when I try to go to 281 it goes to 282.

I think your area got it back this quick due to whitney houstons funeral and TWC has subs in NJ.

because we got the MSG package back - and the tentative deal was a local tentative deal brokered by NY state politicians.

you really think this had anything to do with whitney houston??????

Anyone else seeing massive pixelation and no sound on NHL Network HD (468)? In Park Slope, Bklyn.

because we got the MSG package back - and the tentative deal was a local tentative deal brokered by NY state politicians.

you really think this had anything to do with whitney houston??????

I am pretty sure fuse is coming back nationwide it is not listed on the TWC website like MSG and MSG+ is. TWC probrably flipped back on the switch in your area all at once and the rest of the country is going to get it monday as the day was almost over and they did not want to waste time in the areas outside of ny to get it up when the engineers were going home for the weekend.

TWC made the deal for Fuse nationwide as it is basically renewing the deal for everyone that had the channel not just NYC.

I did read somewhere FUSE will return nationwide.

I'm really glad you guys got MSG back. Those RSN's disputes are always rough.

not in North Texas for sure we had it on channel 281 and when I try to go to 281 it goes to 282.

I think your area got it back this quick due to whitney houstons funeral and TWC has subs in NJ.

There is one network airing knicks games and dozens of stations covering Whitney Houston so no the funeral had absolutely nothing to do with negotiations.

I've been wanting to archive Rangers games for a long time but never really knew how to approach it. Someone told me about the HDHomerun Prime and it sounds like a cool device. But after reading about it I learned about the copy-freely vs. copy-once restriction issues. Which way are MSG-HD, NBC Sports-HD and NBC-HD tagged on TWC? Also, is the status set permanently for each channel, or does it change depending on the particular broadcast? Anyone on TWC record shows to a PC or other device?

I've been wanting to archive Rangers games for a long time but never really knew how to approach it. Someone told me about the HDHomerun Prime and it sounds like a cool device. But after reading about it I learned about the copy-freely vs. copy-once restriction issues. Which way are MSG-HD, NBC Sports-HD and NBC-HD tagged on TWC? Also, is the status set permanently for each channel, or does it change depending on the particular broadcast? Anyone on TWC record shows to a PC or other device?


I don't archive it, but I use Hauppauge's HD PVR to record shows. I use it to download the video to PSP or IPad/phone to use in the gym. It doesn't support HDMI, but component.

Is anyone else search feature not working?

Im having huge problems lately...my box barely responds to my remote now; there is sometimes a 5 second delay for the box to react.

Im going to TWC tomorrow to get a new box. What should I be asking for??

Im having huge problems lately...my box barely responds to my remote now; there is sometimes a 5 second delay for the box to react.

Im going to TWC tomorrow to get a new box. What should I be asking for??

I have a 8640HTC. Its been working great. No problems at all ;):)

Im having huge problems lately...my box barely responds to my remote now; there is sometimes a 5 second delay for the box to react.

Im going to TWC tomorrow to get a new box. What should I be asking for??

which box do you have?
i've been having the same problem ever since i switched from the samsung to the cisco 8640. it is especially annoying when you are ff/rr

my Samsung non-DVR (3362) is in the middle of downloading an update - just noticed it with 'Cd##' on the front counting up

my Samsung non-DVR (3362) is in the middle of downloading an update - just noticed it with 'Cd##' on the front counting up

My 8640HDC rebooted at 1:48 AM, but the only change I noticed based on my previously recorded version in the diags pages is the Stack Version. It is now at 1.6.9.501 the previous version I had recorded a couple weeks ago was 1.6.9.401. All other software components versions remained unchanged.

My 8640HDC rebooted at 1:48 AM, but the only change I noticed based on my previously recorded version in the diags pages is the Stack Version. It is now at 1.6.9.501 the previous version I had recorded a couple weeks ago was 1.6.9.401. All other software components versions remained unchanged.

My box 8640HTC rebooted at about the same time. No changes , It has 1.6.9.401 and that is it:)

Im trying to discern if I have a bad box, a slow box or, if is the norm.
The reaction time is just terrible.
Sometimes 3-5 second lags between pushing a button on the remote and the box reacting.

I have the Samsung 3090.
It used to be great but its been rocked ever since that first of many updates that started 4-5 months back.

Do I switch this thing out or is everyone experiencing this?

For the past few months or since the latest update, my Samsung 3090 has been extremely slow. Changing channels has been terrible - for example, when I punch in 702, I get 02. Then when I do it again, I get 70 then 2. I even picked up a new remote at the Queens Center but that did not help.

Long delays too with the On Demand channels, especially when starting and stopping shows. On some days the audio dropouts occur with every other sentence. This week I had a DVR malfunction "Not recorded because the channel was not available (8)".

I have ODN 5.0.0_6 2011/09/08

Thanks to all of you - I learn alot from reading this board.

Waiting for Starz On Demand in HD and the ability to use my Roku for HBO Go and Max Go.

For the past few months or since the latest update, my Samsung 3090 has been extremely slow. Changing channels has been terrible - for example, when I punch in 702, I get 02. Then when I do it again, I get 70 then 2. I even picked up a new remote at the Queens Center but that did not help.

Long delays too with the On Demand channels, especially when starting and stopping shows. On some days the audio dropouts occur with every other sentence. This week I had a DVR malfunction "Not recorded because the channel was not available (8)".

.

I had two samsung whole house dvr's installed saturday and I had the same issue highlighted above until I swapped the cheap batteries TWC gives you in the remote for 2 brand name batteries. works good now. Give it a try.

For the past few months or since the latest update, my Samsung 3090 has been extremely slow. Changing channels has been terrible - for example, when I punch in 702, I get 02. Then when I do it again, I get 70 then 2. I even picked up a new remote at the Queens Center but that did not help.
This is definitely an issue with dying remote batteries. Go get some fresh ones. Or even better, get some rechargables. :)

This is definitely an issue with dying remote batteries. Go get some fresh ones. Or even better, get some rechargables. :)

Even better, get a good programmable remote. The IR transmitters are typically much more powerful.

My Marantz RC2000 has a more robust transmitter than any other remote in my drawer.

A_C

What happened to MSG 2 HD / MSG+ 2 HD? I'm not seeing anything on channels 195 or 196? Weren't these channel suppose to go live back in late 2011 or was I dreaming this?!?! I prefer not to listen to Chico "Homer" Resch

What happened to MSG 2 HD / MSG+ 2 HD? I'm not seeing anything on channels 195 or 196? Weren't these channel suppose to go live back in late 2011 or was I dreaming this?!?! I prefer not to listen to Chico "Homer" Resch

they were supposed to - before the dispute - now it seems they've forgotten about them

Forgive me if this has been discussed before, but I could not find any mention of it. I have the Samsung 3050 non-DVR box, and all the channels come in OK, except for 702, which has horrible stuttering and frame skipping. I went to TWC Atlantic Ave. to exchange the box for another (same model) and there was no improvement at all. OTA equivalent channel 2.1 looks fine, and when I plug the cable from the wall directly to the TV's coax jack, bypassing the box, the picture, on channel 17.1, is also fine. So, problem has to be with the box. And the problem is only on channel 702, CBS HD. Anyone else experience this, or have any ideas? And, does TWC offer any other non-DVR box other than the Samsung? Thanks.

March 7, 2012

On or about April 4, 2012 we will move NY1 on Demand from ch. 1110 to ch. 1111 and Local on Demand from ch. 1111 to ch. 1110.

Also on that date, for customers with cable ready TV’s directly connected to cable without a cable box (“direct hook-ups”) we will make the following changes: in Manhattan we will cease carriage of TV Guide on ch. 18 and in Manhattan and Mt. Vernon we will cease carriage of Food Network on ch. 50.

Forgive me if this has been discussed before, but I could not find any mention of it. I have the Samsung 3050 non-DVR box, and all the channels come in OK, except for 702, which has horrible stuttering and frame skipping. I went to TWC Atlantic Ave. to exchange the box for another (same model) and there was no improvement at all. OTA equivalent channel 2.1 looks fine, and when I plug the cable from the wall directly to the TV's coax jack, bypassing the box, the picture, on channel 17.1, is also fine. So, problem has to be with the box. And the problem is only on channel 702, CBS HD. Anyone else experience this, or have any ideas? And, does TWC offer any other non-DVR box other than the Samsung? Thanks.

i have a Samsung 3362 non-DVR

I had two samsung whole house dvr's installed saturday and I had the same issue highlighted above until I swapped the cheap batteries TWC gives you in the remote for 2 brand name batteries. works good now. Give it a try.

i can confirm this works.
i switched to new batteries last night and my cisco dvr is much more responsive. Thanks!

Forgive me if this has been discussed before, but I could not find any mention of it. I have the Samsung 3050 non-DVR box, and all the channels come in OK, except for 702, which has horrible stuttering and frame skipping. I went to TWC Atlantic Ave. to exchange the box for another (same model) and there was no improvement at all. OTA equivalent channel 2.1 looks fine, and when I plug the cable from the wall directly to the TV's coax jack, bypassing the box, the picture, on channel 17.1, is also fine. So, problem has to be with the box. And the problem is only on channel 702, CBS HD. Anyone else experience this, or have any ideas? And, does TWC offer any other non-DVR box other than the Samsung? Thanks.
I'm out of my depth here, but from reading the board over the years I'd offer the following idea for further exploration:

It may be that 702 is on a frequency that happens to suffering on your infrastructure (cables, connectors, splitters, etc).

As I understand it, all the cable channels are sent on particular frequencies over the physical cable - and while overall signal strength is relevant, it is also possible for something in the line to be causing a particular frequency or range to suffer, thus tripping up specific channels.

Someone more knowledgeable might be able to say whether the direct-coax frequency of CBSHD is the same as the via-cable-box CBSHD. If they're the same (which would seem likely), my theory is of course garbage since you're OK going direct-coax.

[And if all of the above is wrong or misinformed, please don't be shy about shooting me down]

Someone more knowledgeable might be able to say whether the direct-coax frequency of CBSHD is the same as the via-cable-box CBSHD. If they're the same (which would seem likely), my theory is of course garbage since you're OK going direct-coax.


yes its the same frequency - so you already answered yourself :)

yes its the same frequency - so you already answered yourself :)

Well, if the frequency is the same for cable box and direct coax, and I have no problem with direct coax, then I guess that supports the theory of a faulty cable box. Still would like to know if TWC offers a non-DVR alternative to the Samsung 3050 box.

Well, if the frequency is the same for cable box and direct coax, and I have no problem with direct coax, then I guess that supports the theory of a faulty cable box. Still would like to know if TWC offers a non-DVR alternative to the Samsung 3050 box.

and i answered that too

and i answered that too

Berk, I did note that you said that you have a 3362 box. I was wondering if they had something other than Samsung, I.E. Scientific Atlanta or Motorola, but failing that, maybe I'll go back and request a 3362. I know that it may seem like a small issue to have this problem with only one channel, but 702 is the one channel that I watch more than any other. Right now, I'm using OTA antenna for local channels which works fine, but I'd rather be able to use the box for everything, after all, I am paying for it. Thanks much for your input.

Berk, I did note that you said that you have a 3362 box. I was wondering if they had something other than Samsung, I.E. Scientific Atlanta or Motorola, but failing that, maybe I'll go back and request a 3362. I know that it may seem like a small issue to have this problem with only one channel, but 702 is the one channel that I watch more than any other. Right now, I'm using OTA antenna for local channels which works fine, but I'd rather be able to use the box for everything, after all, I am paying for it. Thanks much for your input.

other boxes exist.... its just a matter of luck and which place you go to i guess.

What happened to MSG 2 HD / MSG+ 2 HD? I'm not seeing anything on channels 195 or 196? Weren't these channel suppose to go live back in late 2011 or was I dreaming this?!?! I prefer not to listen to Chico "Homer" Resch

Yeah, this is ridiculous. I couldn't/wouldn't switch to Verizon because they didn't have MSG HD. Then they get it and we lose MSG entirely for over a month. Now we still don't have MSG 2 HD and Verizon has all 3 channels in HD. I think I'm done with TWC...got the Verizon subcontractor's engineer coming to do a survey of my building next week. Hopefully they can get everything up and running by the end of the summer. I just switched to FiOS in my office and the TV and internet are far superior. And it's cheaper! TWC better watch out, once Verizon gets closer to 100% penetration things could get ugly.

looks like my Road Runner upload speed doubled overnight.

Did an update of some sort happen last night? I tried to turn on my tv this afternoon the box said it wasn't authorized. I had to re-start it and have TWC send a signal several times to get it to work.

Now, when I'm watcihng Live TV, it's no longer using the buffer of 1 hour. I can't ff/rwd/pause what I'm watching.

My boxes have been rebooting (by themselves) quite frequently lately - maybe as much as 3-5 times in the last week. I was guessing that it was update related, but...

hmmph...box just rebooted.
came by to check if there was talk of an update of some sort.
located in midtown west. hell's kitchen.
sammy 3272.

anyone else aside from margoba?

Same with me in East Village. 2-3 reboots overnite in past few weeks with no apparent changes except, this time, the box is less responsive to my remote commands.

Cisco 4762 HDC

I don't know what the hell happened but I no longer have an Info bar. When I press info, absolutely nothing happens. *sigh*

hmmph...box just rebooted.
came by to check if there was talk of an update of some sort.
located in midtown west. hell's kitchen.
sammy 3272.

anyone else aside from margoba?

Last weekend I discovered that my brand new Cisco 8742HDC wasn't recording any subscriptions. I had to delete and redefine each and every one of them before they'd work again; a huge pain in the ass.

This is obviously the result of another poorly implemented software update. It amazes me that these dimwits continue to get away with this.

A_C

Last weekend I discovered that my brand new Cisco 8742HDC wasn't recording any subscriptions. I had to delete and redefine each and every one of them before they'd work again; a huge pain in the ass.

This is obviously the result of another poorly implemented software update. It amazes me that these dimwits continue to get away with this.

A_C

After reading this I am so happy I switched to fios , better software and many other reasons

March 7, 2012
On or about April 4, 2012 we will move NY1 on Demand from ch. 1110 to ch. 1111 and Local on Demand from ch. 1111 to ch. 1110.

Also on that date, for customers with cable ready TV’s directly connected to cable without a cable box (“direct hook-ups”) we will make the following changes: in Manhattan we will cease carriage of TV Guide on ch. 18 and in Manhattan and Mt. Vernon we will cease carriage of Food Network on ch. 50.


Another dead nail in any device that used Guide+ ... have an old RCA DVR/DVD player in a guest bedroom and noticed it no longer had the guide data.
It basically has an black channel with "no video input" and a timer [on channel 18], I'd rather they'd done away with food on 50

727 MSG, 669 Showtime Extreme, and 668 Showcase not working for me - anyone else?
(all are on same frequency)

Another dead nail in any device that used Guide+ ... have an old RCA DVR/DVD player in a guest bedroom and noticed it no longer had the guide data.
It basically has an black channel with "no video input" and a timer [on channel 18], I'd rather they'd done away with food on 50
I wonder how much longer TWC plans on keeping any analog channels ... my last cable co. was RCN and they ditched analog over a year ago. It might clear up some of the problems like the ones above.
Or does TWC have that many customers that are direct hookups [I wonder how much it is a month] that are just into older CATV ready sets, all that would be needed is a digital tuner capable TV or DVD recorder. Did that for an aunt who didn't want to give up her older CRT, DVD/VHS combo recorder w/ digital tuner

rcn had to drop analog because they didnt deploy bandwith saving technology like SDV. twc has many commercial bulk accounts such as hotels, senior homes that still use some analog.

March 21, 2012

The following launches scheduled for March 23, 2012 have been postponed: UTV Movies on ch. 565, The Isreali Network on ch. 529, MYX on ch. 541, Vremya on ch. 520, Muzika Pervogo on ch. 517 and Dom Kino on ch. 518.

The previously announced launch of Filipino on Demand has been rescheduled for April 20, 2012. As a reminder, this service will require two-way capable digital cable ready equipment, such as a Time Warner Cable provided set-top box or a CableCARD-equipped Unidirectional Digital Cable Product (UDCP) used in conjunction with a Tuner Adapter. Other UDCPs may not be able to access these services without additional equipment, such as a set-top box.

On or about April 20, 2012 we will launch Signature View on ch. 1100. On that date in Manhattan, Brooklyn and Queens we will launch NHK International on ch. 771 and in Mt. Vernon we will launch NHK International on ch. 792. NHK International will be a basic service available only in digital format and viewable with digital cable-compatible equipment such as a digital converter or a digital television (or other device) that includes a QAM tuner and Signature View will be part of our DTV service offering.

Also on that date we will move WXTV from ch. 41 to ch. 94 and TWC Info Channel (ch. 411) will be rebranded as ONTWC.

Finally, we are currently involved in discussions regarding the services and/or stations listed below. While we cannot guarantee that we will reach agreement with the relevant programmers and/or broadcasters, we are listing these services/stations here in the event that those discussions lead to the dropping or addition of the following services/stations:
CMT and CMT HD.

I wonder why they would move Univision 41 to 94 and only the SD channel.

Disney Jr HD launched on ch 732 (SD on 108)

Disney Jr HD launched on ch 732 (SD on 108)

Yay. I'll take another HD channel! :)

XFINITY is coming to xbox 360. Does anyone know if TWC has plans to do something similar?

XFINITY is coming to xbox 360. Does anyone know if TWC has plans to do something similar?
Neither Microsoft nor TWC have announced any plans for a TWC Xbox streaming app.

The only other provider to have a streaming app on Xbox at this time is Verizon FiOS.

TWC isn't a provider on the HBO GO app for xbox 360. That's disappointing. Was looking forward to it. Hopefully they will allow it sooner rather than later. This happens on the day I get a letter that they are raising the prices on my premium channels. I'm now paying extra for HBO, and they limit us to tablet, and computers. I'm just annoyed. Sorry for my little rant.

yea id like to see them as a provider for hbo go on the 360. but then again im still waiting for them to show up as a provider on ESPN(been about two years now i think):(

So I have TWC Moviepass and I looked online at the Vutopia offerings on-demand. For some reason, there are movies in HD at the TWC on-demand website that we don't have. Anyone else notice that? Will they be added later? Just strange.

I just got rid of The Movie Pass after about a year. We didn't really watch much and I never understood the guide. They had changed it from separate HD listings into what it is now.

I just got rid of The Movie Pass after about a year. We didn't really watch much and I never understood the guide. They had changed it from separate HD listings into what it is now.

I know but, for example, the TWC On Demand website says we should have A League of Their Own, Bugsy and Toy Soldiers in HD.

Bugsy is available in SD but not HD and the other two aren't available at all.

TWC NYC

189 HD channels (+3 coming soon)
179 Individual HD channels; 10 HD On Demand

195 MSG2 HD *****Previously Announced*****
196 MSG+2 HD *****Previously Announced*****
200 HBO HD on Demand
210 Cinemax HD on Demand
220 Showtime HD on Demand
267 TWC Movie Pass HD on Demand
275 Encore HD
290 Sundance HD (SDV)
292 Fearnet HD (SDV)
300 Adult HD On Demand
322 Hustler HD (SDV)
355/496 PPV-HD (SDV)
356/496 PPV-HD-2
360/412 TEAM HD (SDV)
361 TEAM2 HD (SDV)
362 TEAM3 HD (SDV)
363 TEAM4 HD (SDV)
364 TEAM5 HD (SDV)
365 TEAM6 HD (SDV)
366 TEAM7 HD (SDV)
367 TEAM8 HD (SDV)
368 TEAM9 HD (SDV)
380/445 GAME1 HD
381/446 GAME2 HD (SDV)
382 GAME3 HD (SDV)
383 GAME4 HD (SDV)
384 GAME5 HD (SDV)
385 GAME6 HD (SDV)
386 GAME7 HD (SDV)
387 GAME8 HD (SDV)
388 GAME9 HD (SDV)
420 ESPN 3D (SDV)
465 Tennis Channel HD
467 CBS College Sports HD (SDV)
468 NHL Network HD
469 GOL TV HD (SDV)
470 Fox Soccer+ HD
471 Big Ten HD On Demand
472 Big Ten Network HD
473 Big Ten 2 HD (SDV)
474 Big Ten 3 HD (SDV)
475 Big Ten 4 HD (SDV)
476 Big Ten 5 HD (SDV)
477 ESPN Goal Line/Buzzer Beater HD (SDV)
478 ESPNews HD
479 ESPNU HD
480 Outdoor Channel HD
481 NBC Sports Network HD
482 Golf HD
483 3DTVPPV (SDV)
484 3DTV (SDV)
485 Fox Soccer HD (SDV)
486 Fox Deportes HD (SDV)
487 ESPN Deportes HD (SDV)
488 NBATVHD
489 MLB Network HD
514 TV Japan HD (SDV)
647 MavTV HD (SDV)
648 Smithsonian HD On Demand
649 Smithsonian HD (SDV)
650 MGM HD (SDV)
651/952 HBO HD
652/953 HBO2 HD (SDV*)
653/954 HBO Family HD (SDV*)
654/955 HBO Comedy HD (SDV*)
655/956 HBO Signature HD (SDV*)
656/958 HBO Zone HD (SDV*)
657/958 HBO Latino HD (SDV)
658 CineMax HD
659 MoreMax HD
660 ActionMAX HD
661 ThrillerMAX HD
662 WMAX HD
663 @MAX HD
664 5StarMAX HD (SDV)
665 OuterMAX HD
666 Showtime HD
667 Showtime 2 HD
668 ShowCase HD
669 Showtime Extreme HD
670 Showtime Beyond HD (SDV)
671 Showtime Women HD (SDV)
673 Showtime Next HD (SDV)
674 TMC HD
675 TMCxtra HD
676 Starz HD
677 Starz Edge HD
678 Starz Kids & Family HD
679 WGN HD
680 GMC HD (SDV)
681 Starz Comedy HD
682 OWN HD (SDV)
683/283 REELZ HD (SDV)
684 Hallmark HD (SDV)
685 BBC America HD
686 Crime and Investigation HD (SDV)
687 Live Well HD (WABC 7.2)
688 DIY HD (SDV)
689 Style HD
690 TV Guide HD (SDV)
691 Fuse HD (SDV)
692 G4 HD (SDV)
693 GSN HD (SDV)
694 CMT HD (SDV)
695 Planet Green HD
696 National Geographic Wild HD (SDV)
697 H2 HD
699 Showcase On Demand HD
701 NY1 HD
702 WCBS (CBS) HD
703 TNT HD
704 WNBC (NBC) HD
705 WNYW (FOX) HD
706 Nickelodeon HD
707 WABC (ABC) HD
708 TBS HD
709 WWOR (My Network TV) HD
710 FX HD
711 WPIX (The CW) HD
712 Oxygen HD (SDV)
713 WNET (PBS) HD
714 MSNBC HD
715 CNBC HD
716 USA HD
717 Syfy HD
718 Bravo HD
719 VH1 HD
720 MTV HD
722 The Hub HD (SDV)
723 Investigation Discovery HD
724 E! HD
726 SNY HD
727 MSG HD
728 ESPN HD
729 ESPN2 HD
730 Bloomberg HD
731 WPXN (iON) HD
732 Disney Junior HD (SDV)
733 QVC HD
734 Universal HD (SDV)
736 Spike HD
737 BET HD
738 ABC Family HD
739 HSN HD (SDV)
740 History Channel HD
741 WXTV (Univision) HD
743 Fox Business News HD
744 Fox News HD
745 Comedy Central HD
746 A&E HD
747 WNJU (Telemundo) HD
748 MSG+ HD
749 Disney HD
750 Food Network HD
751 Cooking Channel HD
752 The Learning Channel HD
753 YES HD
754 AMC HD
757 EWTN HD (SDV)
758 Headline News HD
759 WE HD
760 Disney XD HD
761 Cartoon Network HD
762 Lifetime HD (SDV)
763 Biography HD (SDV)
764 HGTV HD
765 National Geographic HD
766 Discovery HD
767 Velocity (SDV)
768 WFUT (Telefutura) HD
769 Galavision HD (SDV)
770 CSPAN HD (SDV)
771 NHK International ***Announced 4/20/12***
772 Weather Channel HD
774 Speed HD
775 Science Channel HD
776 CSPAN2 HD (SDV)
777 CSPAN3 HD (SDV)
778 CNN HD
779 TruTV HD (SDV)
780 Lifetime Movie Network HD
781 IFC HD (SDV)
782 TCM HD
783 Ovation HD (SDV)
784 Hallmark Movie Channel HD
786 Animal Planet HD
787 Africa Channel HD (SDV)
788 Travel Channel HD
790 TV One HD
791 Palladia HD
1000 Movies On Demand HD
1010 Primetime On Demand HD

I did another one of these over the weekend.

Just realized they're supposed to turn off 2 more analog channels tomorrow (Food and TV Guide) - so this may be outdated very soon...

April 4, 2012

In addition, from time to time we make certain changes in the services that we offer in order to better serve our customers. The following changes are planned:

On March 23, 2012 Disney Junior launched on ch. 108 instead of ch. 132.

The previously announced move of WXTV from ch. 41 to ch. 94 has been postponed.

The previously announced launch of Filipino on Demand and Signature View has been rescheduled for May 1, 2012. As a reminder Filipino on Demand will launch on ch. 538 and Signature View will now launch on ch. 1700 instead of 1100. These services will require two-way capable digital cable ready equipment, such as a Time Warner Cable provided set-top box or a CableCARD-equipped Unidirectional Digital Cable Product (UDCP) used in conjuction with a Tuner Adapter. Other UDCPs may not be able to access these services without additional equipment, such as a set-top box.

On or about May 23, 2012 we will launch the following channels: Israeli Network on ch. 529, RTR Planeta on ch. 530, Rossiya on ch. 516, Vremya on ch. 520, Musika Pervogo on ch. 517, Dom Kino on ch. 518, UTV Movies on ch. 565, GMA News on ch. 541 and MYX on ch. 537. These services will be part of our International Premium offering.

I did another one of these over the weekend.

Just realized they're supposed to turn off 2 more analog channels tomorrow (Food and TV Guide) - so this may be outdated very soon...
Berk32 - how do I map this lovely list (Thank you, BTW) to QAM channels on TWC NYC?

Berk32 - how do I map this lovely list (Thank you, BTW) to QAM channels on TWC NYC?

o - looks like i didnt re-sort....

sort column B, then Column A - then it should be much clearer

I have Signature Home Cable/internet/phone. I have the 2 dvr whole house boxes, and a playback box. I have all the movie channels (HBO, Cinemax, showtime, TMC, Starz, and encore) My cable bill is $296. I just can rationalize spending that amount of money anymore. Things have gotta go. Can I remove things from my package online through myservices? Like say if I wanted to get rid of encore, can those changes be made online?

^^^Ask for the retention department. Before switching to FIOS in Jan., I periodically shed premiums like TMC and others to keep my three-way service bill <$200. John

I have Signature Home Cable/internet/phone. I have the 2 dvr whole house boxes, and a playback box. I have all the movie channels (HBO, Cinemax, showtime, TMC, Starz, and encore) My cable bill is $296. I just can rationalize spending that amount of money anymore. Things have gotta go. Can I remove things from my package online through myservices? Like say if I wanted to get rid of encore, can those changes be made online?

I know how you feel. I dropped a few things. If you have Signature your bill is starting at two hundred. I didn't need the extra speed on Internet. Whole house Dvr would be nice but not necessary. -It says whole House but only 2 Dvrs- that's half a house by me. Prioritize, and call retention they will cut your bill, a little.

Hey... Does anyone know if and/or what is the most recent cable set top bos available from TWCNYC?? My explorer 8640HDC is running incredibly slow...lag times in changing channels...blank channels that only reappear when you tune away then back.....among other anomalies.
Also....my cable modem box has got to be over ten years old now....is it possible and/or worth it to have TWCNYC swap out the cable modem?
Thanks in advance.....

For the Cable Modem, go to TWCNYC speed test, see what your running at. Download and Upload test. If it's slow unplug the modem for 30 sec and try again. It will give you a good idea of your Broadband speed. As far as the DVR I'm not sure, I have been holding on to my SA DVR as long as possible. I have seen some of your issues come and go on my Box nothing has crippled it yet. knock wood.

Unbelievably slow channel changing times, not to mention 3 second lags on virtually all commands.
My box records what it wants, not what I want.
Many times when I record a show, there is no playback...just a black screen.

Ive got the Samsung 3090.

Should I go swap out and if so, for what?

Thanks!

On or about April 4, 2012 we will move NY1 on Demand from ch. 1110 to ch. 1111 and Local on Demand from ch. 1111 to ch. 1110.

Also on that date, for customers with cable ready TV’s directly connected to cable without a cable box (“direct hook-ups”) we will make the following changes: in Manhattan we will cease carriage of TV Guide on ch. 18 and in Manhattan and Mt. Vernon we will cease carriage of Food Network on ch. 50.


Did this analog drop happen in upper Manhattan? It did not in lower Manhattan.

On or about April 4, 2012 we will move NY1 on Demand from ch. 1110 to ch. 1111 and Local on Demand from ch. 1111 to ch. 1110.

Also on that date, for customers with cable ready TV’s directly connected to cable without a cable box (“direct hook-ups”) we will make the following changes: in Manhattan we will cease carriage of TV Guide on ch. 18 and in Manhattan and Mt. Vernon we will cease carriage of Food Network on ch. 50.


Did this analog drop happen in upper Manhattan? It did not in lower Manhattan.

nope

So it looks like my Samsung is completely screwed up. After the last update, it has been acting extremely wonky. Now, it won't record two shows at the exact same time. Will only do one.
:( :( :(

So I guess I need to get a new one. Are the two best still the Cisco 8642 and Samsung 3272?

So it looks like my Samsung is completely screwed up. After the last update, it has been acting extremely wonky. Now, it won't record two shows at the exact same time. Will only do one.
:( :( :(

So I guess I need to get a new one. Are the two best still the Cisco 8642 and Samsung 3272?

You tried a cold reboot, right? i think I also had to redo my scheduled recordings. After the reboot, things were much better.

So it looks like my Samsung is completely screwed up. After the last update, it has been acting extremely wonky. Now, it won't record two shows at the exact same time. Will only do one.
:( :( :(

So I guess I need to get a new one. Are the two best still the Cisco 8642 and Samsung 3272?

I haven't had a problem with my 3090 for a while now (*Knock on wood*).

I do however treat it like a computer and reboot it every once in a while

You tried a cold reboot, right? i think I also had to redo my scheduled recordings. After the reboot, things were much better.

Yup. The first problem was that it was VERY sluggish when responding to the remote. I did a re-boot and NOW it won't record two things at once.

April 18, 2012

On April 10, 2012 we launched Strike Zone HD on ch. 466.

The previously announced launch of GMA News on ch. 541 has been postponed.

On or about May 28, 2012 Planet Green will be rebranded as Destination America by the provider.

On or about June 6, 2012 we will launch HIS SVOD on ch. 341.

On or about June 1, 2012 we will launch WLNY HD on ch. 755

I've been using Chrome (on PC) as my browser for a long time. Never any problems accessing TWCNYC web site (or any other web site) in the past.

Received email this morning (it's from TWNYC and it's not spam) that my bill is ready for viewing. Click on link and get redirected to a "browser unsupported" page:

https://twnyc.convergentcare.com/twnyc/javascriptFailure.do?failure=browserlevel

Anyone else use Chrome and can confirm the same thing?

I've been using Chrome (on PC) as my browser for a long time. Never any problems accessing TWCNYC web site (or any other web site) in the past.

Received email this morning (it's from TWNYC and it's not spam) that my bill is ready for viewing. Click on link and get redirected to a "browser unsupported" page:

https://twnyc.convergentcare.com/twnyc/javascriptFailure.do?failure=browserlevel

Anyone else use Chrome and can confirm the same thing?

their billing website has never worked with chrome

their billing website has never worked with chrome

I've never had a problem with Chrome until today!

I've never had a problem with Chrome until today!

actually - i used to have a problem - long time ago - it had been working fine for a while.

But they recently did some site changes or something (integrated the payment site with the normal my services one) - and it seems that brought back the problem.

It looks like clicking on the link in the billing email causes the "unsupported browser" page in Chrome.

If you click on "MyServices" on www.twcnyc.com then there's no problem in Chrome.

Problem solved, but still bad web design by TWC!

It looks like clicking on the link in the billing email causes the "unsupported browser" page in Chrome.

If you click on "MyServices" on www.twcnyc.com then there's no problem in Chrome.

Problem solved, but still bad web design by TWC!

myservices was never a problem - but if you try and go to billing from there - it is.

EDIT: nevermind - looks like they changed something again in the last day....

I don't know if this has been posted here. Billing is going to be done from My Services no more pay express. Try resetting your password from My Services it is next to impossible. It's easier to get in to a bank account site.

May 2, 2012

The previously announced launch of Filipino on Demand on ch. 538 has been rescheduled for May 8, 2012.

On or about June 6, 2012 we will launch Azteca TV on ch. 192 and MeTV on ch. 144. Azteca TV will be part of our DTV en Español and El Paquetazo service offering. MeTV will be a basic service available only in digital format and viewable with digital cable-compatible equipment such as a digital converter or a digital television (or other device) that includes a QAM tuner and Signature View will be part of our DTV service offering.

is anyone else here having ridiculous problems with SA8300HD DVR working under current Mystro software from TWC NYC?

Missed recordings, stopped recordings, constant need to reboot etc

is anyone else here having ridiculous problems with SA8300HD DVR working under current Mystro software from TWC NYC?

Missed recordings, stopped recordings, constant need to reboot etc

Yep, my 8300HD constantly misses recordings, or won't play back previous recordings until I reboot. I'm now rebooting about every other day. I'd trade the box in but I have a feeling I would only get something worse (8300HDC)

Yep, my 8300HD constantly misses recordings, or won't play back previous recordings until I reboot. I'm now rebooting about every other day. I'd trade the box in but I have a feeling I would only get something worse (8300HDC)

I think 8300HDC got a bum rap early on. But I had it for about two years with almost zero issues.

I think hanging on to 8300HD is going to give you more grief.

The 8300 are to old to work with the current software. I traded in mine, have a Samsung 3272 and I am very happy. If you go back a bunch of pages here there are plenty of posts about the machines TWC NYC has. There's another Samsung you should avoid if possible. I forget the model number. I had it for a week and I returned it. I went through about 5 boxes before getting my current box. Time Warner is not very forthcoming when it comes to new boxes. Imagine their cost swapping out every 8300? That's the larger issue I think.The Samsungs starting with 32 are good as well as the Cisco's. I don't have a Cisco but people here seem happy with them. All your problems are due to that box. Think of a PC that is 10 years old. How would it be working now? The software and the machine is old. It has problems with the new software they use. That's what you're dealing with. Same thing. Turn in your 8300, do a little research on what models people are happy with and be persistent. Not mean and loud or agro, persistent.

Same here... for the past week or so I have been having issues with recordings. I'm in the UWS around 88th and Columbus. Some recordings are partial with flickering video, some are completely blank (black) and others have been completely lost. I have a Cisco 8640HDC. I was starting to suspect the DVR hard drive, but my neighbor also mentioned that he had experienced some recording problems recently. All the recording I made yesterday and today are fine... so it could have been a glitch in the cable signal. If it continues to happen, I'll try to exchange the box. The only issue is that the 8640s are not always available in stock at the TWC office.

May 2, 2012

On or about June 6, 2012 we will launch Azteca TV on ch. 192 and MeTV on ch. 144. Azteca TV will be part of our DTV en Español and El Paquetazo service offering. MeTV will be a basic service available only in digital format and viewable with digital cable-compatible equipment such as a digital converter or a digital television (or other device) that includes a QAM tuner and Signature View will be part of our DTV service offering.

Any idea where MeTV will be coming from? The nearest station carrying that network is WSAH, way out in Connecticut. It only carries MeTV part time, with infomercials the rest of the time. Time Warner might be getting MeTV from WSAH, however, just wondering if anyone knows if there might be another possible source.

There was a report on another AVS Forum that WPIX would be dropping Estrella from 11.2. As WPIX also carries This TV, which is owned in part by Weigel Broadcasting which also owns MeTV, just wondering if there might be any possibility that MeTV would be getting a local broadcast outlet by joining its sister network on WPIX.

Probably a long shot, but this would be great news.

Any idea where MeTV will be coming from? The nearest station carrying that network is WSAH, way out in Connecticut. It only carries MeTV part time, with infomercials the rest of the time. Time Warner might be getting MeTV from WSAH, however, just wondering if anyone knows if there might be another possible source.

There was a report on another AVS Forum that WPIX would be dropping Estrella from 11.2. As WPIX also carries This TV, which is owned in part by Weigel Broadcasting which also owns MeTV, just wondering if there might be any possibility that MeTV would be getting a local broadcast outlet by joining its sister network on WPIX.

Probably a long shot, but this would be great news.

From WSAH which has significant carriage in the area by FiOS and recently picked up by RCN. MeTV will not be on WPIX.

WSAH is technically a NYC market station.

From WSAH which has significant carriage in the area by FiOS and recently picked up by RCN. MeTV will not be on WPIX.

Any idea why PIX no longer has Estrella or what will happen to the channel?

WSAH is technically a NYC market station.

True, however it is impossible to tune in. I've tried in the north east Bronx, with an outdoor antenna. I was able to tune in WEDW ch 49, but no such luck at all with WSAH on 43. Even despite the fact that it is considered a NY station, MeTV had indicated that they are looking for a station in NY.

Any idea why PIX no longer has Estrella or what will happen to the channel?

True, however it is impossible to tune in. I've tried in the north east Bronx, with an outdoor antenna. I was able to tune in WEDW ch 49, but no such luck at all with WSAH on 43. Even despite the fact that it is considered a NY station, MeTV had indicated that they are looking for a station in NY.

Estrella has been discussed on NYC OTA thread, the owners moved it to WASA on RF 25.

The 8300 are to old to work with the current software. I traded in mine, have a Samsung 3272 and I am very happy. If you go back a bunch of pages here there are plenty of posts about the machines TWC NYC has. There's another Samsung you should avoid if possible. I forget the model number. I had it for a week and I returned it. I went through about 5 boxes before getting my current box. Time Warner is not very forthcoming when it comes to new boxes. Imagine their cost swapping out every 8300? That's the larger issue I think.The Samsungs starting with 32 are good as well as the Cisco's. I don't have a Cisco but people here seem happy with them. All your problems are due to that box. Think of a PC that is 10 years old. How would it be working now? The software and the machine is old. It has problems with the new software they use. That's what you're dealing with. Same thing. Turn in your 8300, do a little research on what models people are happy with and be persistent. Not mean and loud or agro, persistent.
my niece has a Samsung which failed and they replaced it with the same SA8300HD I have.

They are still recycling these thru TWC NYC system

I thought it was 1010, but it doesnt say "HD"on that channel anymore and everything on it (and 1994) are in SD.

I thought it was 1010, but it doesnt say "HD"on that channel anymore and everything on it (and 1994) are in SD.

yes - plenty of HD there - just not every show

I had a newer Cisco cable box without DVR that began to pixelate and the sound would cut in and out. It took about 4 hours to reboot it, but the problem remained.

I was instructed to come in to swap it, or schedule and appointment for a tech (which would take longer). When I went in to swap it, they gave me a 5 year old Samsung SMT-H3050.

It seems to work fine, but the program guide menu is really slow. Is there anything I can do about this old box or is it nothing to worry about?

Anyone having issues with CBSHD (702) for the past week or so in the UWS? The picture and sound in this channel keeps breaking up and scheduled recordings either fail or are incomplete.

Anyone having issues with CBSHD (702) for the past week or so in the UWS? The picture and sound in this channel keeps breaking up and scheduled recordings either fail or are incomplete.
I am seeing that problem across many channels

I just noticed that my 8640 rebooted last night and had its ODN version updated from ODN Version 5.0.0_6 to Version 5.1.0_7 dated 04/26/12. Does anyone know what's new and improved in this release?

Is MyServices down for anybody else?

May 16, 2012

For customers with cable ready TV’s and TV’s directly connected to cable (“direct hookups”) we ceased carriage of TV Guide.

The previously scheduled rebrand of Planet Green will now occur on May 24, 2012.

On or about May 30, 2012 we will cease carriage of Media Korea TV.

Azteca America, previously announced to launch on June 6, 2012 will be a basic service available only in digital format and viewable with digital cable-compatible equipment such as a digital converter or a digital television (or other device) that includes a QAM tuner.

The following services, previously scheduled to launch on May 23, 2012 will now launch on June 27, 2012: Israeli Network on ch. 529, RTR Planeta on ch. 530, Rossiya on ch. 516, Vremya on ch. 520, Musika Pervogo on ch. 517, Dom Kino on ch. 518, UTV Movies on ch. 565 and MYX on ch. 537. As a reminder these services will be part of our International Premium offering.

Also on that date we will launch Sports Extra 3 on ch. 418 and Sports Extra 4 on ch. 419. These services will be part of our Sports Pass offering.

I just noticed that my 8640 rebooted last night and had its ODN version updated from ODN Version 5.0.0_6 to Version 5.1.0_7 dated 04/26/12. Does anyone know what's new and improved in this release?

got it as well on my 3090 at the same time

got it as well on my 3090 at the same time

Have you noticed anything different? I find that HDMI syncs a little quicker than with 5.0.0_6 and when I switch channels (HD<->SD) the transition is smother.

Have you noticed anything different? I find that HDMI syncs a little quicker than with 5.0.0_6 and when I switch channels (HD<->SD) the transition is smother.

Navigator thread (http://www.avsforum.com/avs-vb/showthread.php?t=723830&page=540) seems to believe its a patch fix

Kevin found this.

http://blog.viacom.com/

Go down to hAPPy Ending.

It looks like you guys are getting TV Land HD and MTV 2 HD.

So I finally traded in my SA8300HD (not HDC). It was acting flaky, not recording shows, deleting shows after recording them and pixelation when playing back recorded shows. Went down to the TWC location on 5th Ave in Bklyn. I was hoping to get one of the Cisco DVR boxes, but ended up with a Samsung SMT-H3272, I can see it has a 500GB drive, which is nice. My 2 issues so far.
1) PiP is not working. Press the on-off button on the remote and I get nothing. Does PiP not work on this model? I specifically asked the person behind the counter if it PiP worked on this model and she said yes. Was I lied to?
2) The guide is showing up in stretch-o-vision. Any way to revert it back to 4x3 or keep it 16x9 but not have it in stretch-o-vision?
Any input/advice will be great. Thanks.

I have the same box and I am very happy with it although you may not be because... PIP does not work with this box and as far as I know the guide is stretched that way forever. I got used to it pretty quickly....

I rarely have a problem with this box and I traded in an 8300 as well. Compared to that box the 3272 is wonderful

Update on the latest download. The caller ID is different. The display in particular..

Kevin found this.

http://blog.viacom.com/

Go down to hAPPy Ending.

It looks like you guys are getting TV Land HD and MTV 2 HD.

Wow. We're FINALLY getting MTV Hits?!? jeez.

Wow. We're FINALLY getting MTV Hits?!? jeez.

MTV Jams is better at least they play a more variety of songs in the Hip Hop and R&B Genre.

This is actually good for me in North Texas as it means that I will get to keep these channels that we kept from the Comcast transition as there was speculation that they might get dropped in the future when the adelphia contract was up.

Also it looks like everyone with TWC will be getting MTV Hits, MTV Jams, Centric and probably other Viacom channels that they are currently missing.

This deal also clears the way for TWC to resume adding the HD versions of:

MTV
CMT
Comedy Central
BET
Nickelodeon
Palladia
Spike
VH1

in areas that do not have them yet. I think the hold up for some areas with SDV getting these was the disagreement over the TWC TV app. I know the 750MHz TWC system that is not to far from was to get CMT HD last year but was scrapped when TWC put CMT on the month to month notices.

I have an vague idea of where they will put MTV2 HD and TV Land HD on in North Texas.

I am going to guess:

812 TV Land HD
813 MTV2 HD

as that is the only set of channels that the TWC North Texas and Greenville/Commerce lineups that are similar in the HD numbers have a space where they could match.

Right now 811 in my market carries Sportsman Channel HD

so the Viacom Deal is big.