Does anyone have the new on-demand channels that were supposedly being added in january? I do not have them. I haven't re-booted my box, however, I didn't have to do this to get other new channels. Just wondering.

This may be the year of backing off my cable services this year. I'm having trouble stomaching the 165.00 bill each month just on sheer principle. Anyone else having similar thoughts?

Drew

Originally posted by drew138
Does anyone have the new on-demand channels that were supposedly being added in january? I do not have them. I haven't re-booted my box, however, I didn't have to do this to get other new channels. Just wondering.

This may be the year of backing off my cable services this year. I'm having trouble stomaching the 165.00 bill each month just on sheer principle. Anyone else having similar thoughts?

Drew

Didn't even check to see if they are there as I have no interest in them. I wonder if we could've had UPN-HD, WB-HD, even HD-PayPer View or something else HD instead of wasting badwidth on these useless VOD services.

I am thinking of backing off also and it is not solely based on the cost. I have the It's All Here Package with two 8000HD DVR's and One Pioneer 3510HD inlcuding the HD Pack plus Roadrunner. My January bill was $174 and with the new rates I am not sure what it will be. My problem is I find that 99% of my viewing takes place on channels 701 and above. I find myself watching almost no SDTV anymore. I am considering dropping all movie channels except HBO & SHO until others are made available in HD.

With Direct TV launching new Sats for the purpose of adding more HD including Locals and with speculation that Voom may be spun off with likely buyers either Dish Network or Direct TV, I am keeping my options open for the coming year.

Been busy and was away for the Holidays... Happy belated New Year to everyone.

I'm of the same mind. I spend about 145 and can only partially justify it by knowing that that includes high speed internet access. Now that I've got HD though, there's really only about 10 channels I watch ... the only SD one being Sci-Fi. Just knowing I'm paying for all those multiple HBO and Showtime channels which are now essentially unwatchable in P&S SD, kind of burns.

And I'm really sick of the crappy 8000HD. Every time I call TWC the CSRs seem well aware of the hatred that exists for this unit. Whether that will translate to something better is unlikely.

There's a post on the Yahoo forum Explorer_8000 that as of 2 weeks ago the 8300HD is in testing and should be released in another 4-8 weeks. I can't speak of the source except that he usually has provided accurate information in the past.

Also, another post says that the new On-Demand channels were made available this morning, but I have not confirmed that either.

I can entirely understand the discontent above, but think that your happiness is likely principally the result of the crappy and (probably) inherently defective SA8000. The solution mught just be to get rid of that POS.

There is no reason why SD should be unwatchable, as the signal coming out of your wall should be very viewable. The problem is what happens to that signal once it gets into your house. You want your cable equipment to be messing with it as little as possible before it gets to the display.

I have a 3250, but also have a direct cable card connection. I almost never use the 3250 because the signal out of the Cable Card is so much better, being a direct, digital, uncompressed, unscaled signal. Not only is HD perfect, but SD over the digital channels can be nearly as good. Movies on non-HD Starz, HBO, SHOW, and other premium movie channels for example, remain almost perfectly filmlike, and give a far better viewing experience than my old 34" 4:3 CRT set.

Therefore, if your set has a Cable Card, 1394, or DVI-in, that is really the way to go. Unfortunately, you will lose your quasi-HD DVR functionality, but the trade off is well worth it. Complain loudly to TWC and your local cable franchise regulators that TWC is not meeting their commitment to provide state of the art equipment. I question whether the quasi-HD design of the SA8000 even complies with FCC requirements that operators have an HD DVR available for their customers.

Here is my experiance with TWC NYC (Staten Island). They have been giving me the run around and just pissing me off in general the last few weeks. I cant get anywhere with them on the phone, so I contacted them by email. I figured since on the phone, they rush me off and dont answer anything, that an email might be better, as I can put all my questions down and go into detail.

I wrote up a nice letter, went into detail about what has been happening, and what I want. I also included the fact that I might switch to satelitte. Here is a copy of my message. If you read my email, it will address the problem I am having with them.


I have recently upgraded my standard digital cable to include high definition service. I have the Explorer 8000HD DVR Box, which I am really not happy with. The software is buggy, more then half the features it has are not activated, it cannot output High Definition and Standard Definition Simultaneously, so I have to go into the menu and switch it myself every time I switch between an HD and an SD Channel. Even when doing that, the SD output quality is not very good at all. The DVI output still doesn’t work after months of promises, and there are no Analog Outputs so I can no longer use my VCR to record anything!

I have been calling customer service for the past two to three weeks about this and have not gotten anywhere. I would like to get an Explorer 8300HD DVR as it offers a major improvement in both software and hardware functionality over the 8000HD. According to information I have found online, TWC NYC has this box available. However, (most of) the people I have talked to on the phone know nothing about it, and are not very helpful at all. In fact, I was hung up on when I called the actual branch to ask about inventory of this particular box (and before I was hung up on, the person sounded annoyed that I actually had called them, instead of the regular customer service number!).

Anyway, I would like to know if it is possible for me to get an 8300HD. I would even be willing to sign up as a Beta Tester if the box is not readily available here. If that is not possible, I would at least like to know when the box will be available, as if it is not going to be available soon, I may be forced to go to a satellite service which offers an HD DVR, which I really do not want to do since I have been a Time Warner Customer for years, and I still use you for Internet and soon for Phone Service.

Thank you for your time. I would really appreciate a reply soon.


Here is the great reply I got from them..... I dont think they could have given me a less detailed answer if they tried!


Thank you for your recent message to Time Warner Cable.

Currently we are using the new SA 8000 HD DVR Home Communications Terminal manufactured by Scientific Atlanta.

{their actual response ends here, the following is an auto generated message attached to every email they send}
------------------------------------------------
Time Warner Cable is always looking toward the future and as more information, special services and technology becomes available; we will share it with our customers.

Please refer to our website @ www.twcnyc.com for any future plans, services and news updates.

If you have any further questions, please contact us at support@twcnyc.com or call our 24 hour Customer Support XPRESSLINE at 212-674-9100 or 718-358-0900.

Sincerely,

Time Warner Cable
Customer Support



All I can say is their customer service sucks! They addressed one issue that I mentioned, just one! And it really doesnt help me at all. They are really pissing me off.

Ohh, and this might interest some of you. I got this message today from them, after I sent a reply to the above response.


Currently, the DVI connection on the HD DVR is not active. As we look into the future we expect that an update from Scientific Atlanta should be available.

However, if and when it does become active it is not a feature that Time Warner Cable supports.

So they are telling me we will never have working DVI as time warner doesnt support it. Which is total BS because people in other states already have the update, including working DVI.

I want to start a petition or something, or contact the newspaper to see if I can get somewhere with them. I know it would probably be a useless effort, but it might make me feel better, lol.

Originally posted by Goanna
So they are telling me we will never have working DVI as time warner doesnt support it. Which is total BS because people in other states already have the update, including working DVI.

I want to start a petition or something, or contact the newspaper to see if I can get somewhere with them. I know it would probably be a useless effort, but it might make me feel better, lol.

One option you have is to contact and file a complaint with the NYC Department of Information Technology as well as the NY Public Service Commission, which regulate TWC in NYC, and ask them why it is acceptable that folks in Podunk get the latest and greatest, and New Yorkers suffer with stone age equipment.

Below from NYOITT Website:

If your situation isn't resolved by the service provider, you have several additional options:

Call 311. Trained operators will forward your complaint information to DoITT's Cable Unit for resolution.


Submit a Cable Television and OVS System Customer Service Request online.


Write DoITT or the New York State Public Service Commission:
DoITT
Consumer Service Department—Cable TV
75 Park Place, 9th Floor
New York, NY 10007

New York State Public Service Commission
Office of Consumer Affairs
1 Penn Plaza, 8th Floor
New York, NY 10119
Phone: (800) 342-3377

Currently, the DVI connection on the HD DVR is not active. As we look into the future we expect that an update from Scientific Atlanta should be available.

However, if and when it does become active it is not a feature that Time Warner Cable supports.

Technically TWC doesn't support DVI on the 3250HD or 3510HD either but it is still activated and works fine. Part of the issue may be they don't want to have to actually supply you with a cable. While it's annoying that DVI isn't an "officially supported" feature, even if it was, I for one wouldn't waste my time calling TWC customer service to ask them for help with DVI or aspect ratio and output format settings.

Of course none of this changes the fact that DVI is not active on the box you have - the 8000HD.

Customer service is completely useless. The first two HD boxes I got from them included the Scientific Atlanta installation/setup manual, despite the fact that our boxes have Passport software and the manuals were only applicable to SARA. After an hour or so of button presses that did nothing I nearly brought the first box back b/c I thought it was broken. :)

Also, another post says that the new On-Demand channels were made available this morning, but I have not confirmed that either.
Quite a string of new VOD channels in the low 1000 range: golf, food, BBCA, A&E, Kids, etc. Also, I see HD channel 708 is listed as special events (nothing on), although it (or was it 709?) has long had that function.

Find I rarely use the VODs. There's too much new programing brewing on other channels--plus I don't like the slight drop in resolution over VOD when fidelity isn't that great to start with. Still no HD VOD. And no word on WPIX, WOR HD add-ons, which would be useful since, remarkably, I find I can't tune them OTA ~9 blocks from the ESB.

If the TWC folks readying the VOD lineup could have been correcting the 8000HD's poor video resolution, perhaps with a firmware fix, it's now clear why a fix hasn't taken place recently. Again, vegggas in the HD recorders forum, who engineers converter hardware, suggests it's the wrong firmware for the 8000HD video output chip, coupled with a memory limitation. -- John

Originally posted by Makanmata
One option you have is to contact and file a complaint with the NYC Department of Information Technology as well as the NY Public Service Commission, which regulate TWC in NYC, and ask them why it is acceptable that folks in Podunk get the latest and greatest, and New Yorkers suffer with stone age equipment.

Below from NYOITT Website:

If your situation isn't resolved by the service provider, you have several additional options:

Call 311. Trained operators will forward your complaint information to DoITT's Cable Unit for resolution.


Submit a Cable Television and OVS System Customer Service Request online.


Write DoITT or the New York State Public Service Commission:
DoITT
Consumer Service Department—Cable TV
75 Park Place, 9th Floor
New York, NY 10007

New York State Public Service Commission
Office of Consumer Affairs
1 Penn Plaza, 8th Floor
New York, NY 10119
Phone: (800) 342-3377

Done. Thanks for the info!

I've found that TWCNYC does pay attention to complaints filed with the DoITT -- probably because it has to. At one point I filed a complaint about the lengthy delay in activating the DVI port on the Pioneer 3510HD STB. A couple of days after the port was activated, a senior TWC tech guy called me to alert me and to see how well it was working.
HERE (http://www.nyc.gov/html/doitt/html/consumer/consumer_cable_service_form.shtml)'s a link to DoITT's online complaint form.

Originally posted by John Mason
Quite a string of new VOD channels in the low 1000 range: golf, food, BBCA, A&E, Kids, etc.

They're active, but most just have a handful of selections so far.

Well, not only did I complain to DoITT but Staten Island Advance was interested as well. They just got a nice lengthy article from me :D.

Originally posted by John Mason


If the TWC folks readying the VOD lineup could have been correcting the 8000HD's poor video resolution, perhaps with a firmware fix, it's now clear why a fix hasn't taken place recently. Again, vegggas in the HD recorders forum, who engineers converter hardware, suggests it's the wrong firmware for the 8000HD video output chip, coupled with a memory limitation. -- John



Worth repeating.

I have a Sony 34XBR960 and have a line direct into my cable-in. It takes almost an hour to search for all available channels, as I've done this already. But since, there have been some new additions that I would like to add but would rather not go into the auto program again. In short, is there a site that lists all available frequencies for TWC in NYC?

I have a Sony 34XBR960 and have a line direct into my cable-in. It takes almost an hour to search for all available channels, as I've done this already. But since, there have been some new additions that I would like to add but would rather not go into the auto program again. In short, is there a site that lists all available frequencies for TWC in NYC?

You can't get VOD channels thru direct connection or using cablecard you need to obtain a STB. The frequency for channel 708 is 669Mhz, it's showing black now.

Anyone know if we will ever get MSG-HD?

Originally posted by Mobert
Anyone know if we will ever get MSG-HD?

What channel is that exactly? I mean like, what does it show? What kind of programming? I tried searching google, didnt find much info on it.

Anyone got a clue what it is?

I am so disappointed! Here am I 32 miles N of NYC w a roof Yagi, a Titan2 7777 preamp, and a new JVC HdT-100 D-VCR. I'd hoped so that this VCR's inbuilt ATSC tuner would pull in PBS (WNET's programing) in HD. I was delighted when I finally managed to config the DVCR so I can receive WLIR (21-1, 21-2, or was it 21-3?) in Long Island City (or Garden City...somewhere south of here)
Well, this is the exact result of my DTV tuner auto-scan:
Channel DTV Channel Signal(% Optimal)
22 21-2 70
23 23-1 62
30 31-1 73
40 41-1 78
45 7-1 49 (720p but awful weak)
48 48-1 49
53 68-1 49
56 2-1 85 (720p but awful weak)

My disappointment is from realization that these WLIR feeds aren't the same as WNET programs, not by a long way, (and they're only 480i at that!)

Is there (are there) digital broadcasts of WNET itself...especially HDTV feeds?
Please, where should I look ?
Thanks!
Dean
I'm even willing -if this ATSC deal is a failure after all) to deploy a Ku dish for the express purpose of focusing on thart PBS bitstream and laying it on a HDD with some pci card.

Originally posted by Maggot
Is there (are there) digital broadcasts of WNET itself...especially HDTV feeds? Please, where should I look ?

Haven't read of any WNET-DT pickups from its ESB combined-antenna site yet (UHF 61). It has been beaming a very-low-power signal toward Newark from a mid-town Westside location, and many not in the beam path can't detect it. (I'm just on the other side of Manhattan, almost parallel but facing North, and I can't tune the slightest whisper of a signal.) But the combiner ESB site seems to slowly inching to all-station, full-power operation. [BTW, this is a NYC OTA query rather than NYC TWC.]-- John

Originally posted by thoomin
Anyone got a clue what it is?
In the past, for a few years, this channel has been used for things like weekday U.S. Open tennis or basketball games from other networks. [Edit: Or was that 709, now likely to become WWOR's slot?] For a while it was carried with nothing on it, then dropped from the menu. Looks like they've simply restored it to a 'standby' listing. -- John

Originally posted by Maggot
I am so disappointed!

This forum is about cable, not OTA. There is a forum dedicated to Metro-NYC OTA issues (LINK (http://www.avsforum.com/avs-vb/showthread.php?s=&threadid=275729)) where your question about WNET-DT has been repeatedly asked and answered. The short answer is that it lost its antenna on 9/11, is now airing a low-power highly-directional signal and is expected to up to full power from the Empire State Building sometime in the fairly near future.

My 37" Panny EDTV will arrive on Saturday, now I only need to get HDTV from Time Warner. I am looking for your help - what should I get - I don't need a DVR, so I don't want to pay the extra fees. Should I get a cable card, or HD box (Scientific Atlanta, Pioneer). I would appreciate your suggestions. Thanks

Originally posted by thoomin
Anyone got a clue what it is?

I'm getting a blank screen. Is anyone actually getting anything on this channel?

Originally posted by pifcho
My 37" Panny EDTV will arrive on Saturday, now I only need to get HDTV from Time Warner. I am looking for your help - what should I get - I don't need a DVR, so I don't want to pay the extra fees. Should I get a cable card, or HD box (Scientific Atlanta, Pioneer). I would appreciate your suggestions. Thanks

PQ is very noticeably superior using the cable card instead of the set top box. If your TV supports it, that is definitely the way to go.

The only negative aspects of the Cable Card is that there is presently no program guide (although my understanding is that this will be changing shortly pursuant to FCC mandate), and the inability to get VOD.

Originally posted by Goanna
What channel is that exactly? I mean like, what does it show? What kind of programming? I tried searching google, didnt find much info on it.

MSG is the Madison Square Garden channel. They show mostly sports. Live Knicks Games... Boxing.. Hockey (when they play)..ect You find it on channel 27. They have an HD channel but TWC does not have it yet. Would be nice if they got it!

Originally posted by robgold
I'm getting a blank screen. Is anyone actually getting anything on this channel?

A customer service rep in TWC-NJ's office told me it's going to be an HD on demand channel. it's supposed to go online any day and will be available only to people who have subscribed to the extra HD tier.

Originally posted by evanbo
A customer service rep in TWC-NJ's office told me it's going to be an HD on demand channel. it's supposed to go online any day and will be available only to people who have subscribed to the extra HD tier.


This could be good news.

Does anyone know if it’s a 'free' On Demand as is with those new OD channels we just got?

If it’s only available with the HD tier, I wonder if those channels will be exclusive on the menu.

Depending on whether it’s a free On Demand and what the available programming will be—this could give me reason to get rid of my low resolution, never smooth operating, can’t watch from the beginning, guaranteed to frustrate on a daily basis, DVR.

At least until the 8300 arrives.


Larry

Originally posted by LL3HD
This could be good news.

Does anyone know if it’s a 'free' On Demand as is with those new OD channels we just got?

If it’s only available with the HD tier, I wonder if those channels will be exclusive on the menu.

Depending on whether it’s a free On Demand and what the available programming will be—this could give me reason to get rid of my low resolution, never smooth operating, can’t watch from the beginning, guaranteed to frustrate on a daily basis, DVR.

At least until the 8300 arrives.


Larry

I was told by the CSR that it will be "free" to those who subscribe to the HD tier, i.e., no fee per program.

That's very interesting if so. I wonder what the programming will consist of?

TM

I just got a DLP rear projection TV but don't have an HD box yet from TWC. Anyone out there using the HDMI connection with their TWC HD box? Haven't seen much action about it in this thread. How about DVI? Component RGB video wiring? I'm not a AV freak and don't have a home theater system. I just have a really nice TV and interested in PQ more than sound.

Are there two options with TWC? HD w/ DVR and w/o. I could care less about DVR.

Any advice would be much appreciated. Thanks!

Originally posted by IMaNewbie
I just got a DLP rear projection TV but don't have an HD box yet from TWC. Anyone out there using the HDMI connection with their TWC HD box? Haven't seen much action about it in this thread. How about DVI? Component RGB video wiring? I'm not a AV freak and don't have a home theater system. I just have a really nice TV and interested in PQ more than sound.

Are there two options with TWC? HD w/ DVR and w/o. I could care less about DVR.

Any advice would be much appreciated. Thanks!

TWCNYC doesn't offer any boxes with a HDMI output. Two of its non-DVR HD boxes, the Pioneer 3510HD and the Scientific Atlanta 3250HD, have DVI as well as component outputs.

Edit: The Pace HD box mentioned by a later poster isn't available outside Staten Island.

Well, your opton as of now is an HD DVR (Explorer 8000HD) that has crappy quality with standard defintion video and outdated software, and it would use a component cable as its DVI port doesnt work. Do a search here to find out more about all the flaws of the 8000HD.

Or you can get a regular Pace HD Box that has nice HD output and Decent SD output, plus it has a working DVI. But of course, no DVR.

So, you must choose, (sacrafice some quality and a DVI port, oh, and no analog outputs so you cant record things anymore) and get a DVR. Or, get the regular box with working DVI and better SD output but you dont get the convenience of the DVR.

I have the DVR, I upgraded from an Explorer 8000SD. I wish I would have researched first before going to it. But I really had no other option as I need the DVR. The HD channels look good (although not as god as they could look due to a missing software update), so if you arent going to be watching much SD and you want a DVR, you could consider it. But if you watch alot of SD channels, you may be dissapointed.

Agreed - The 8000SD was much better performing than the 8000HD is. I find that I use the TV tuner all of the time and only use the box for playback/recording of content. I miss the Pause functionality but my improved PQ is worth the tradeoff.

I posted earlier this week that according to a source on the yahoo groups the 8300HD is in testing and will hopefully be out shortly. No info whether they will enable the HDMI port though.

I thought the 8300 had a working HDMI port? Oh man, if they release that box without a working HDMI after having to deal with a non working DVI on the 8000HD, I will throw the box through the window of the local TWC office (well, no I wont do that, but I would really want to :D).

Every report on the 8300 I've seen from TWC customers in other areas (whwere the 8300 has been available for months) has shown a working HDMI port...

I know others have had this problem, and I'm wondering if anyone has a solution. When I try and access my list of recorded programs on the Explorer 8000HD, and I select a program, I get nothing but a gray screen. Eventually, the box reboots. I've tried it 3 times now after rebooting but it keeps happening. Is there an easy fix to this? If I unplug the box for a while will that work (a TWC rep had me do that once and it did indeed work).

Thanks in advance.

Thats what I do, I unplug it and let it sit like 30 seconds, then plug it back in. Had to do it with the regular 8000 also. It works most of the time, but every now and then that doesnt work either, and I just wind up missing the show :(.

Sorry I posted wrong (CATV) thread. Thanks for help despite faux pas.
To return your courtesy, I advise you don't make same error since the wireless threads seem very contemptuous of cable TV users. They say cable watchers are of indeterminate parentage: even a nondescript species. I can now tell them they are wrong, that they are exaggerating by far.

[QUOTE]Originally posted by Manatus
[B]TWCNYC doesn't offer any boxes with a HDMI output. Two of its non-DVR HD boxes, the Pioneer 3510HD and the Scientific Atlanta 3250HD, have DVI as well as component outputs.

So the two boxes I should look into since I have no interest in DVR is the Pioneer 3510HD and SA 3250HD. Anyone know if TWC (Queens) lets you choose or which one they are rolling out to new HD subscribers right now? Which is better?

DVI significantly better than component? If I am using the TV speakers for audio, I assume Monster audio cables would not do much for me.

BTW, I am working with a Samsung DLP. Am I suppose to use the TV's tuner (after programming, of course) or change channels with my cable box?

Thanks in advance!!

Originally posted by IMaNewbie
[QUOTE]Originally posted by Manatus
[B]TWCNYC doesn't offer any boxes with a HDMI output. Two of its non-DVR HD boxes, the Pioneer 3510HD and the Scientific Atlanta 3250HD, have DVI as well as component outputs.

So the two boxes I should look into since I have no interest in DVR is the Pioneer 3510HD and SA 3250HD. Anyone know if TWC (Queens) lets you choose or which one they are rolling out to new HD subscribers right now? Which is better?

DVI significantly better than component? If I am using the TV speakers for audio, I assume Monster audio cables would not do much for me.

BTW, I am working with a Samsung DLP. Am I suppose to use the TV's tuner (after programming, of course) or change channels with my cable box?

Thanks in advance!!

Both boxes have good reputations. Your best chance of getting a specific model is probably to pick one up at a service center (taking with you your current box and proof of your ownership of a HDTV). There is an older HD box, the SA 3100HD, that TWCNYC might try to stick you with. Don't let them.

DVI isn't necessarily better than component (it's a good idea to try both). If your DLP has only HDMI, you'd need to use a DVI -> HDMI adapter, the use of which could introduce unwanted complications. TWCNYC may supply you with a cheap component cable; it won't give you a DVI cable. The quality of a component cable is important, and buying a well-shielded one with good connectors is a wise investment. All DVI cables, on the other hand, are generally equally good.

If you're using the TV's internal speakers, the quality of the audio cables you use isn't a real issue. Bear in mind that most HD programs have Dolby Digital surround sound, and you're not going to get that with the internal speakers.

If you're using a cable box, your DLP's tuner isn't even in the signal path, and you'd use the cable box/remote to change channels. If your DLP is one of the models with a built-in HD tuner, you could connect an antenna to it and, possibly, pick up some HD stations that TWCNYC doesn't offer.

The Maxtor QuickView Expander adds recording capacity to a DVR. The device, which comes with 160GB or 300GB capacities, works with Scientific-Atlanta's Explorer 8300 series DVR products and will be leased by Time Warner Cable.

Now all we need is the damn 8300.

Also keep in mind that Tivo is working on an HD DVR box with a cable card tuner. I'm betting this will blow away the 8000HD (but will be pretty expensive).

Originally posted by gregeas
Also keep in mind that Tivo is working on an HD DVR box with a cable card tuner. I'm betting this will blow away the 8000HD (but will be pretty expensive).

It seems as though this won't be released at least until early 2006.

http://www.tivo.com/5.3.1.1.asp?article=234

Yeah. By then they probably will have at least updated the firmware on the 8000HD ;):D

TM

Spoke with a CSR today and they said they are currently working on the firmware upgrade but the process is slowed by the fact that Pioneer is somehow responsible for the software and both them and SA need to approve changes.

Confirmed that they are testing the 8300 and that the 8000 currently sucks...

I'm glad someone from TWC finally acknoledged that the 8000 sucks; i was starting to think it was only the 4500 ppl on these and the other boards that thought that. Phew.

I hate to be negative; but I just can't imagine the 8300 will be without it's fair share of flaws. Where can I sign up to be a beta tester.

Drew

Today's mail brought me TWCNYC's latest bill. Before I commit suicide or murder, can you help me figure out what's wrong with it? I certainly hope that something is -- $182.57 is more than the apartment rent that I once paid. Here's the bill:

http://tinypic.com/17cmqp

I have two DVRs (an 8000 and an 8000HD) and a regular DTV STB for my non-HD TV and have subscribed to the HD-Extra tier. I thought that the $15.00 "HDextra Combo Pack" included both the extra channels and the 8000HD, but the bill includes a $17.90 charge for "DVR Service" and a separate $8.97 charge for "Additional DVR Service."

Does anyone understand why there's a $7.95 charge for "Premium Channels on Demand" on top of the charge for the premium channels themselves?

Am I being dense, paranoic or screwed?

You're definitely getting overbilled!!

The HD combo pack includes the HD DVR charge and the HD tier. You are getting charged additionally for 2 DVR's it looks like.

Any (and every) time I switch out a box with TW they always screw up my billing the next month. Usually a call straightens out the whole mess.

FYI - I have the "It's All Here" package with 1 DVR and pay $135. I was told it would go up a bit when I picked up the HD DVR but it would "only" be about $140 now.

My 8000HD now has the wonderful effect of losing sound every few minutes. Wonderful.

Originally posted by nbuubu
My 8000HD now has the wonderful effect of losing sound every few minutes. Wonderful.

Mine keeps telling me I have hard drive errors when I try to access my list the past few days. And I also get sound that skips :(.

Dont you just love that POS?

Yep. Love it. And mine has also started freezing on a grey screen when I try to play back recordings. Which kind of defeats the purpose of the entire dvr thing.

"Fixed" the sound problem by switching to analog cables. No 5.1 Digital on my 8000HD any longer.

Wow looks like the shelf life of these bad boys is even worse than the good ole 3100HD :)

TM

Yeah, mines just over a month old and its having hard drive problems.

hey, my parents recently bought an hdtv, and tw supplied them with the explorer 3100hd box. my dad wants to stretch 4:3 broadcasts, but we can't figure out how to do it, and neither could the guy who came to install the box. do any of you guys know how to do this?

thanks.

Try to do it with your TV if you can, you will probably have more contro that wayl. But to do it through the cable box, on your remote, press the # button (bottom right of the number pad, just like on a telephone).

I don't remember if the 3100HD allows for this though it's been so long since I used one that I'm not sure.

TM

So, I've been having tons of problems w/ my 8000hd recently, the actual HD channels weren't coming in and when they did, they froze and skipped, and the problem seemed to be getting worse....so i had a service tech come.

after a quick inspection, the tech realilzed i was using a radio shack splitter...do not use these!!! she switched out the radio shack one for an approved TWC one and left me a 3 way splitter just in case i needed. My picture is now clearer, and i haven't experienced any skipping or jumping in the last two days!

TWC actually fixed something quickly and easily! amazing!

Originally posted by baconite
hey, my parents recently bought an hdtv, and tw supplied them with the explorer 3100hd box. my dad wants to stretch 4:3 broadcasts, but we can't figure out how to do it, and neither could the guy who came to install the box. do any of you guys know how to do this?

Welcome to the forums. 3100HDs upconvert all 480i signals to 4:3 1080i at the YPbPr outputs; no built-in stretch or zoom feature. Some displays can zoom images, and other owners in the various display forums might help. -- John

Originally posted by John Mason
Welcome to the forums. 3100HDs upconvert all 480i signals to 4:3 1080i at the YPbPr outputs; no built-in stretch or zoom feature. Some displays can zoom images, and other owners in the various display forums might help. -- John

As john mentioned, the 3100HD will not stretch 4:3 channels. Back when these boxes were more commonly deployed, most people connected the YPbPr HD outputs AND an S-Video. This required switching between the HD and S-Video inputs whenever you wanted to watch the full-screen video SD or HD.

Make your like a lot easier and get them the Pioineer or newer SA HDTV box that will stretch the picture for you parents.

Good luck.

Drew

Anyone know which forum would be the best place to learn more about STB's with a CableCard tuner? I'm thinking of drastically reducing my package and getting rid of the cable provided STB.

Check the recording forum Drew, the upcoming Sony's and TiVo are being discussed there. Neither out yet though, the Sony's soon (March?) the TiVo in 2006 :( Both are DVRs, the TiVo dual cable card (i.e. 2 tuner), the Sony's one.

TM

I just got a new TV and would love to calibrate it.
Anyone in Manhattan have Avia and wish to barter something in exchange for its use?
Thanks in advance,
Scott

Originally posted by Manatus
Today's mail brought me TWCNYC's latest bill. Before I commit suicide or murder, can you help me figure out what's wrong with it? I certainly hope that something is -- $182.57 is more than the apartment rent that I once paid. Here's the bill:

http://tinypic.com/17cmqp

I have two DVRs (an 8000 and an 8000HD) and a regular DTV STB for my non-HD TV and have subscribed to the HD-Extra tier. I thought that the $15.00 "HDextra Combo Pack" included both the extra channels and the 8000HD, but the bill includes a $17.90 charge for "DVR Service" and a separate $8.97 charge for "Additional DVR Service."

Does anyone understand why there's a $7.95 charge for "Premium Channels on Demand" on top of the charge for the premium channels themselves?

Am I being dense, paranoic or screwed?


A similar thing happened to me. When I got the 8000HD, they "unbundled" my dbest package to its components (RoadRunner separately etc.). You should call TWCNYC and make sure that you get a credit. Be prepared to spend an hour or so on the phone with them...

Originally posted by michaelpatriceh
A similar thing happened to me. When I got the 8000HD, they "unbundled" my dbest package to its components (RoadRunner separately etc.). You should call TWCNYC and make sure that you get a credit. Be prepared to spend an hour or so on the phone with them...

Thanks. TWC agreed to restore the dbest package and to reverse 3 months of the overbilling but not all the way back to August, when I got the 8000HD. To get even that much, I had to speak to a supervisor; the first CSR claimed that she couldn't issue any credit and wanted to give me a couple of months access to additional premium channels instead. The CSR told me that the billing software was supposed to stop charging separately for the 8000HD when the Hdxtra Combo Pack was added but hadn't done so.

Originally posted by Manatus
the first CSR claimed that she couldn't issue any credit and wanted to give me a couple of months access to additional premium channels instead. [/B]

What else could they have offered you? You already had the Dbest package. Doesn't that include everything?

Larry

Originally posted by LL3HD
What else could they have offered you? You already had the Dbest package. Doesn't that include everything?

Larry

No. According to TWCNYC.com, it "Includes, Basic, Standard, DTV with your choice of 4 multichannel premiums, Premium Services On Demand, Road Runner High Speed Online, or Earthlink High Speed Internet (Includes Basic and Standard Services, 1 cable box and 1 remote)."

Gotcha,
Makes sense. I thought it included all of the preems, not just 4.
If and when we ever get the other preems in HD, (TMC, CMAX, STARZ), then it'll be more attractive.

Larry

Trekked to the Flushing office to swap out my regular box for a HD-DVR (SA 8000HD). The SD channels come out horribly, the PQ is significantly worse on my 50in Samsung DLP than my Sony 27in CRT. HD channels are impressive, with the exception of ESPN HD.. PQ is lacking relative to other HD channels.

How can I utilize my TV's PIP split screen? My configuration is as follows:

Converter box RF output to TV input and Converter Component output to TV input. I dont get a signal at all from the RF connection. Do I need to split the signal that is coming directly from the wall? The converter cannot output simultaneously via the two different outputs?

I use monster video 2 cables.. are the MV3 cables that much better?

the box isnt capable of outputting any analog signals right now, unless you have PIP turned on. Just one of the MANY MANY flaws with the 8000HD. Just skim over this thread and/or search here to see its many others...

Originally posted by LL3HD
I thought it included all of the preems, not just 4.
If and when we ever get the other preems in HD, (TMC, CMAX, STARZ), then it'll be more attractive.

AFAIK, I'm getting all premiums with It's All Here. Also subscribing to RCN just for CMAX, STARZ HD. -- John

Originally posted by IMaNewbie

Converter box RF output to TV input and Converter Component output to TV input. I dont get a signal at all from the RF connection. Do I need to split the signal that is coming directly from the wall? The converter cannot output simultaneously via the two different outputs?

I use monster video 2 cables.. are the MV3 cables that much better?

I've been using the RF for a second tv....but you have to put the box into standard definition mode. hit channel up and vol down at the same time....turn the box on and off to go back to HD.

you should also get picture in your PIP on the tv if you put the PIP on, on your cable box....that would work......but i only tried that w/ rca cables....

Originally posted by Spoonerman
I just got a new TV and would love to calibrate it.
Anyone in Manhattan have Avia and wish to barter something in exchange for its use?
Thanks in advance,
Scott

Send me a PM and I'll hook you up.

Originally posted by IMaNewbie
...How can I utilize my TV's PIP split screen? My configuration is as follows:


I am not professing to be a video technician. That said, this is the way I understand it to be, regarding how to operate my TVs pip.

First, the SA 8000 HD is already equipped with a pip function. One cable signal goes into the set top box and then enters the T.V. The signal is "split" in the STB via the two tuners at which point it is controlled with the 8000’s remote.

In order to operate your TV’s pip you need at least two signals coming in—cable, DVD, external antenna, etc. With multiple signals inputted into your T.V. you can then utilize the TVs pip function. The T.V. pip would give you -- cable/Antenna, cable/DVD, DVD/ antenna, etc.

I mainly use the cable as one signal and an antenna as the other. This gives me the possibility of three pictures, because of the TVs pip plus the STB’s pip.

Another advantage to having an antenna is for the many times the lovely box decides to re boot- I have other viewing options.

Larry

HI, I just got a new tv. Cable card ready. Is the picture that much better to sacrifice on missing out on the interactive guide, and other things mentioned. Will channels look that much better? I was told to ask for the pioneer hd box, as this has s-vid for sd/analog channels and component for HD channels. This cablecard supposedly has better picture overall and would eliminate all the cables. Is there some sort of tv guide with the card?

Originally posted by csundbom
Send me a PM and I'll hook you up.

Alright, everyone can stop sending me PMs now. I only have one Avia disc and I can't lend it to everyone in the tri-state area. :-)

I need the calibration CD myself in my job as a calibrator, but if someone is located in Manhattan and want some help, I'm willing to offer my services. If you have a set I haven't worked on before, I can give you a discounted rate for the privilege of playing around with it.

For basic calibration, I would suggest you pick up a copy of "Avia: Guide to Home Theater" from Amazon for $37. Or even better: "Digital Video Essentials" goes for only $18.71, also on Amazon! That's money well spent.

Hi,

I am wondering if the content provided by TWCNYC is unencrypted. I would expect that the premium channels (HBO, etc) would be encrypted, but how about the rest of them?

The reason I ask is that Clear QAM digital cable support was just added to the Elgato EyeTV 500 which is a PVR solution for the Macintosh. I am thinking that rather than yank my hair out with the Explorer 8000HD, I could augment my perfectly working SD Tivo with a combination of the:

EyeTV 500
Mac mini
AVeL LinkPlayer2 (or other networked dvd player that can handle HD streams)

This of course all hinges on the EyeTV being able to 'read' the feed from TWCNYC.

Thanks for any information.

-c.

Originally posted by Goanna
Mine keeps telling me I have hard drive errors when I try to access my list the past few days. And I also get sound that skips :(.

Dont you just love that POS?

Thats time warners early warning system that they have built into these boxes - it means its time to call TW up and get yourself a new box. That warning will last about two weeks and then it will stop recording - thats what happened to me.

I want to burn a DVD of a show I recorded on the TW HD DVR using the DVD burner in my pc. Will the following steps work or do I need to do something else?

1) Connect the S-video/audio cables out of the TW box to the Wintv capture card in my pc.
2) Hit play on the recorded show and using WinDV hit capture. (This is the procedure I followed to burn DVDs of from my MiniDV camera using firewire)
3) Once it is captured then ask Nero to burn a DVD.

The only hitch is that I have to buy an S-video splitter to split the line between the TV and the pc.

Pls let me know if there is another thread I should be using.
Thanks

You would have to Play the show, pause it, hit PIP, when the PIP window comes up, hit play and then swap the show into the PIP window.

That is the only way the analog outputs will work on this box. Other then that, you should be alright doing what you said.

Oh, you could also try putting the box into analog only mode. A couple pages back in this thread someone says how to do it. It didnt work on my STB though :(.

thanks Goanna

I put my box into SD mode (I assume that's what you mean by analog mode) so I only get a picture via S-video and nothing via component.
Are you sure I need the PIP feature if I am in SD mode?

Thanks

Yeah, I meant SD Mode, lol.

If you are in SD mode, no you shouldnt need to use PIP. If you are in HD (regular) mode, then PIP is the only way to get an analog output.

I have a few questions perhaps some of you kind folks can answer:

I'm in the Hudson Valley (Poughkeepsie).. same TWCNY though.

1) I see the www.twcnyc.com site says "Road Runner High Speed Online is now 50% faster than before!" and "5.0" MB/s speeds. Well, mine isn't any faster! Still at 3.0. What gives?

2) Are the 8300HD boxes available yet? My 8000HD has so many problems it's sad.

3) Did anyone experience complete audio loss on G4TechTV ONLY yesterday.. for hours on end? Anyone still have it?

THANKS!

Originally posted by kesone95
HI, I just got a new tv. Cable card ready. Is the picture that much better to sacrifice on missing out on the interactive guide, and other things mentioned. Will channels look that much better? I was told to ask for the pioneer hd box, as this has s-vid for sd/analog channels and component for HD channels. This cablecard supposedly has better picture overall and would eliminate all the cables. Is there some sort of tv guide with the card?

Absolutely, the cable card is that much better to make it well worth sacrificing the program guide.

The cable card makes you realize that the TWC cable signal coming into your apartment is essentially perfect. It is only the crappy box that screws up the signal. By bypassing the box, you keep the signal as close to digital perfection as possible. Once it hits the box however, and goes analog, its all over. Once you see the difference, you will not want to use the box.

What I do now for a program guide is to have an STB hooked up to another input, and use its program guide in PIP. You can also use Yahoo TV or somesuch.

Originally posted by Makanmata
Absolutely, the cable card is that much better to make it well worth sacrificing the program guide.

The cable card makes you realize that the TWC cable signal coming into your apartment is essentially perfect. It is only the crappy box that screws up the signal. By bypassing the box, you keep the signal as close to digital perfection as possible. Once it hits the box however, and goes analog, its all over. Once you see the difference, you will not want to use the box.

What I do now for a program guide is to have an STB hooked up to another input, and use its program guide in PIP. You can also use Yahoo TV or somesuch.

Makanmata,
Did you ever hook your STB up with a Digital connection (DVI)? In your opinion do you think the Cable card looks better? There shouldn't be a difference.

Originally posted by shadowbox
Makanmata,
Did you ever hook your STB up with a Digital connection (DVI)? In your opinion do you think the Cable card looks better? There shouldn't be a difference.

I haven't, at least in part because my TV has an HDMI input, and I don't want the black crush and other distortions of the DVI-HDMI conversion.

I am not sure that you are correct that the output would be the same though, as although the DVI output is in fact digital, I do not think that the box is a pure passthrough, but rather that the STB does in fact alter the signal through re-scaling of the image. To the extent the box is engaged in scaling, I am sure that SA has managed to engineer this in a sub-par manner. I would prefer that all such re-scaling be done by my TV.

I have attempted to hook the STB box up through IEEE1394 connection, which I do understand to be a pure passthrough, but although TWC says that the firewire outs on my SA3250 have been activated, I can't get it to work.

Originally posted by csundbom
For basic calibration, I would suggest you pick up a copy of "Avia: Guide to Home Theater" from Amazon for $37. Or even better: "Digital Video Essentials" goes for only $18.71, also on Amazon! That's money well spent.

Is DVE better the Avia? or just the price being better?

Originally posted by Makanmata
I haven't, at least in part because my TV has an HDMI input, and I don't want the black crush and other distortions of the DVI-HDMI conversion.

I am not sure that you are correct that the output would be the same though, as although the DVI output is in fact digital, I do not think that the box is a pure passthrough, but rather that the STB does in fact alter the signal through re-scaling of the image. To the extent the box is engaged in scaling, I am sure that SA has managed to engineer this in a sub-par manner. I would prefer that all such re-scaling be done by my TV.


You may b e right I haven't seen an a-b comparaison. Only read from others that it is indistinguishable.

Originally posted by craigz
Hi,

I am wondering if the content provided by TWCNYC is unencrypted. I would expect that the premium channels (HBO, etc) would be encrypted, but how about the rest of them?

The reason I ask is that Clear QAM digital cable support was just added to the Elgato EyeTV 500 which is a PVR solution for the Macintosh. I am thinking that rather than yank my hair out with the Explorer 8000HD, I could augment my perfectly working SD Tivo with a combination of the:

EyeTV 500
Mac mini
AVeL LinkPlayer2 (or other networked dvd player that can handle HD streams)

This of course all hinges on the EyeTV being able to 'read' the feed from TWCNYC.

Thanks for any information.

-c.

all channels are encrypted except the local channels, including HD versions and a couple HD channels.

The other bummer about the Mac Mini in this context is that it doesn't have an optical audio out :( I bought one anyway :)

TM

Not sure if this has been mentioned anywhere before -

Does TWC suppress the Closed Captioning, SAP, Parental Control, and XDS from its feed? If I switch to my OTA connection I get every indicator - tells me what the rating is, if in stereo, etc.

I find it odd (and maybe an FCC violation of some type) that I can't use these functions when hooked up to cable. Could it be that the system capacity is saturated and they need to filter out some of the lesser-used functions?

By the way, I'm using the 8000HD.

Originally posted by jcc
all channels are encrypted except the local channels, including HD versions and a couple HD channels.

Do you mean the HD locals and the couple of HD channels are not encrypted or are they encrypted?

Originally posted by pdroth
Not sure if this has been mentioned anywhere before -

Does TWC suppress the Closed Captioning, SAP, Parental Control, and XDS from its feed? If I switch to my OTA connection I get every indicator - tells me what the rating is, if in stereo, etc.

I find it odd (and maybe an FCC violation of some type) that I can't use these functions when hooked up to cable. Could it be that the system capacity is saturated and they need to filter out some of the lesser-used functions?

By the way, I'm using the 8000HD.

No, they are not suppressed by TWC. Have you checked the settings/functions of the STB?

Hope this helps....JL

I should clarify -

The STB has these functions, and they only work if using the 8000HD. I have a separate input into the Cable In (since the 8000 never reboots on me) and on that feed the tv doesn't pick up any of the services.

As well, my 2nd tv in the other room doesn't either. I'm thinking they may not be suppressing the signal but are remapping it somehow so only their boxes can pick it up - thus requiring a monthly rental fee of course.

Originally posted by houselog442
Do you mean the HD locals and the couple of HD channels are not encrypted or are they encrypted?


they are NOT. you can do a search on the exact QAM channel listing. I posted it here a couple of months ago.

My 8000HD is all but unusable these days! When I try to call up the shows I have stored on it, about 90% of the time I'm forced to do a reboot before I can access them. And for about a week now, whenever I attempt to record an HD show ("Veronica Mars" recorded OK in SD the other night), the recording stops at an arbitrary point in the middle--37 minutes into "Lost" last night, 7 minutes into "Desperate Housewives" on Sunday, etc. (All I can say is, thank God for **********).

Are TW pretty easy to deal with vis-a-vis swapping out 8000HDs? This is really starting to drive me nuts...

Originally posted by pdroth

As well, my 2nd tv in the other room doesn't either. I'm thinking they may not be suppressing the signal but are remapping it somehow so only their boxes can pick it up - thus requiring a monthly rental fee of course. [/B]

If you have the cable feed connected directly to your TV without a STB or CC, the TWC channels will NOT be mapped because the signal isn't being decoded properly. It is unlikely that other signals, e.g. SAP would be decoded properly either.

Regards....JL

Originally posted by andrewjnyc
My 8000HD is all but unusable these days! When I try to call up the shows I have stored on it, about 90% of the time I'm forced to do a reboot before I can access them. And for about a week now, whenever I attempt to record an HD show ("Veronica Mars" recorded OK in SD the other night), the recording stops at an arbitrary point in the middle--37 minutes into "Lost" last night, 7 minutes into "Desperate Housewives" on Sunday, etc. (All I can say is, thank God for **********).

Are TW pretty easy to deal with vis-a-vis swapping out 8000HDs? This is really starting to drive me nuts...

i go to the timewarner "store" in brooklyn on 5th ave and like 25th st. i take the box in, and she hands me another....no questions asked! just my account info stuff......also, make sure that you don't have any splits off your main line that aren't done by TWC.....this caused my box to do stuff like sto p recording etc......

BTW for whomever asked, I'm now testing at 4.4 down after getting 2.9 down for a long time. So...not 2x as fast, but definitely faster....

Still about 300 up.

TM

Originally posted by Goanna
Yeah, I meant SD Mode, lol.

If you are in SD mode, no you shouldnt need to use PIP. If you are in HD (regular) mode, then PIP is the only way to get an analog output.

Hey thanks for the PIP trick to get SD output working... I was wondering how to get sound from the PIP window though. I can get the SD pic on my old TV but I only get the main window sound. Does anybody know any way to fix this? Thanks in advance.

Well, I just had a cable tech over to replace my 8000HD with another 8000HD since my 2 month old box has a hard disk error already. Anyway, they gave him work orders that said I needed a regular explorer 8000 DVR box, not an 8000HD box, so I wound up not getting a new box :(. Now I have to go to the cable office tomorrow and pick one up myself.

Good thing is though, he made a bunch of phone calls for me, and even though I didn't get an answer I liked, I still appreciated the effort. Anyway, he talked to a supervisor, and the 8300HD box has no date of arrival yet :(. Also he said they are NOT releasing the software update for the explorer 8000HD AT ALL :mad:! They are going to just recommend upgrading to the 8300HD instead when its available (or should I say "IF" it's ever available!).

I am really tired of all the conflicting answers. The cable guy agreed with me. He said he thought he heard about a software update in February, as was said here on the forums, but now his supervisor just said theres no update. I am really getting pissed here.

Originally posted by Goanna
Well, I just had a cable tech over to replace my 8000HD with another 8000HD since my 2 month old box has a hard disk error already. Anyway, they gave him work orders that said I needed a regular explorer 8000 DVR box, not an 8000HD box, so I wound up not getting a new box :(. Now I have to go to the cable office tomorrow and pick one up myself.

Good thing is though, he made a bunch of phone calls for me, and even though I didn't get an answer I liked, I still appreciated the effort. Anyway, he talked to a supervisor, and the 8300HD box has no date of arrival yet :(. Also he said they are NOT releasing the software update for the explorer 8000HD AT ALL :mad:! They are going to just recommend upgrading to the 8300HD instead when its available (or should I say "IF" it's ever available!).

I am really tired of all the conflicting answers. The cable guy agreed with me. He said he thought he heard about a software update in February, as was said here on the forums, but now his supervisor just said theres no update. I am really getting pissed here.



In my opinion, those with malfunctioning SA8000 STBs, should simply dispute the amount of the rental on their monthly invoice. If enough people did that, they would introduce something that worked.

Originally posted by Makanmata
In my opinion, those with malfunctioning SA8000 STBs, should simply dispute the amount of the rental on their monthly invoice.

The tech was cool. He gave me a credit for the two months that I have had the box. The techs are always much better to deal with then the CSR's IMO.

Originally posted by Goanna
The tech was cool. He gave me a credit for the two months that I have had the box. The techs are always much better to deal with then the CSR's IMO.


There is no better bet in the world to take than— the tech will not have the right box with him. IMO this is always the Techs fault. They are responsible for reviewing the work orders and making sure that they have the appropriate equipment. I doubt that he had the wrong work order. Did you see the wrong work order? The work order is generated from the typing of the CSR. Did the CSR read back to you your problem? Always have the CSR do that. This is what gets put into the system.

My first 8000 HD also arrived as the non HD—made him go back and get me the right one
My second one- I swapped out my self.
My third one, same story as my first, wrong one, "Go get me the right one-- pal!"
Fourth – story not written yet..

Larry

That’s nice that they gave you credit for the two months but the two months are for the previous problems-- bang ‘em for this month too! They should compensate you for the failed house call.


Larry

Originally posted by Flavius
I have a few questions perhaps some of you kind folks can answer:

I'm in the Hudson Valley (Poughkeepsie).. same TWCNY though.

1) I see the www.twcnyc.com site says "Road Runner High Speed Online is now 50% faster than before!" and "5.0" MB/s speeds. Well, mine isn't any faster! Still at 3.0. What gives?
THANKS!

Unplug your cable modem for 30 seconds or so then plug it back it. Upon reboot you should have the higher dl speed. BTW, this also applies to Earthlink customers (of which I am one) via TWC.

My speed registers as 4775/357. Is it as good as it gets with RoadRunner in midtown Manhattan?

Thanks for the advice guys. I will see if I can get some more credit out of them :D. I was wondering, maybe you guys can look at my last bill. See if there is anything else I should dispute with them?

Unless you have 4 converters, 2 of them being DVR boxes - you are being overcharged.

For whatever reason, the Time Warner billing system can't be figured out by anyone. Every time I swap any equipment I can look forward to a billing error the following month - and it's never in my favor.

Good luck.

Yes, I do have 4 converters, including 2 dvr's.

One thing I am noticing, it is saying in the dBest package, 6.75 per converter and 0.22 per remote, and then down below in additional DTV Service, its saying again 6.75 per converter/0.22 per remote.

Are they double billing me for some of the equipment?

I was wondering if someone could help me out with a wiring solution. I would like to know what kind of splitters I should be using to provide the best signal possible. Presently its probably not set up the best way, but it was the way my building was wired.

My current setup is as follows:


Incoming - Splitter #1: Bedroom/Living Room

Bedroom feed: TV

Living Room feed: --> Splitter #2 - Cable Modem/Splitter #3

Splitter #3: DVR/TV Cable In

Can someone recommend if I should get a 4-way splitter instead ? It's probably the most practical but it would involve some sheetrock work (the 1st splitter is in the wall to break the signal between the 2 rooms). However, if its the best solution I will do it.

I hope this wasn't too vague a question....

Your best bet would be to put a 4 way splitter on the incoming cable. If its alot of work though, and you are happy with your PQ, then you might as well leave it alone. If you are getting bad reception anywhere though, and/or if your cable modem goes in and out alot, you might want to consider it.

Thanks - is there any particular type I should get? What freq. range, amplified vs non-amplified, etc? I'm a little bit of an idiot in this area so I apologize in advance for the stupid questions!

Also, to answer your question about the billing: The dBest package includes 1 converter/remote. DVR service is in addition to that.

The additional DTV service is for the extra converters/service on the other tv sets. You'd save quite a bit if you eliminate a box or 2 and just use the unscrambled cable on those sets. I did that - wasn't worth an extra $10 for the 10 minutes a night I watch tv in my bedroom.

Originally posted by Maurice2
My speed registers as 4775/357. Is it as good as it gets with RoadRunner in midtown Manhattan?


wow - the fastest i get using dslreports.com ' s test is 927 kbps. i've unplugged my cable modum to try to reboot it but it didn't change anything. i'm going thru wi-fi "G" but that shouldn't slow me down - does anyone have any ideas?

i ran through dslreports last night and got 4383/352. can't really complain about that...although it would be nice if the upstream would go a little higher.

Yeah I'm getting lo-mid 4xxx down, 3xx up pretty regularly now (though one of the tests still has it as much slower - must be a path issue).

TM

Originally posted by anthonymoody
Yeah I'm getting lo-mid 4xxx down, 3xx up pretty regularly now (though one of the tests still has it as much slower - must be a path issue).

TM

In the Village its still 2972/392. Rebooted modem, and still getting the same results. Have they not gotten to my area yet, or is there something else I should be doing to get the "new" speeds?

Originally posted by Makanmata
In the Village its still 2972/392. Rebooted modem, and still getting the same results. Have they not gotten to my area yet, or is there something else I should be doing to get the "new" speeds?

My speed report this morning:

2005-01-16 11:08:01 EST: 4290 / 352
Your download speed : 4393697 bps, or 4290 kbps.
A 536.3 KB/sec transfer rate.
Your upload speed : 360490 bps, or 352 kbps.

I'm also in the Village (specifically Hub 25, Southern Manhattan region).

New HD user here - about to order the Sharp LC-32GA5U. I already picked up the 8000HD, which seems like a mistake from what I've read here. Is there going to be a problem (now or in the future) since the sharp only accepts up to 720p? Any other things to know?
Thanks a lot

HI Guys,

Slightly off topic I know, but people seem knowledgeable here.

Does anyone know of a DVD player which can upconvert to 720p/1080i (for component output) which can also provide extensive control over aspect ratios? I find it preferable to watch widescreen DVD's "zoomed" to fill a 16:9 picture (zoomed vertically, cutting off the extreme right and left sides), I would like to know if there is such a player that can do this...

Thanks

Makanmata,
I'm in the West Village and get #'s very similar to Manatus'

ebabrah,
You can choose to have the box output various combinations of 480p, 720p, 1080i by selecting and de-selecting them from a menu so no problem there. However, I'd be surprised to learn that your display couldn't accept a 1080i signal and scale it to 720p - most sets can do this.

vadalus,
Can't help you as I think what you're looking for is sacrilege :)

TM

anthonymoody:

:)

I am sure you are right, just sick of not using my whole screen.

Thanks

Yeah I think it scales 1080i, just doesn't display it as such. It's an Aquos, after all.

Originally posted by anthonymoody
Makanmata,
I'm in the West Village and get #'s very similar to Manatus'

TM


It might have been the line test I was using. Tried some other sites and got as good as 4350/352.

vadalus -- the Momitsu V880 will upscale over component and has a zoom feature.

Originally posted by rhsauer
vadalus -- the Momitsu V880 will upscale over component and has a zoom feature.

So will iodata's Avel Link Player. About $100 less, but doesn't have DVI or wireless ethernet link Momitsu

The Norcent DP-501M also upscales over component and uses the same sigma chipset as the momitsu. Its not top of the line, but its inexpensive and IMO its a pretty nice player. I got it for like $60.00 brand new from buy.com. Theres a nice size thread about the player in the dvd forum if you are interested in it.

I've read throughy the las few months of posts - really interesting stuff. Here's a simple question...I've seen people allude to the "old SA 3100HD" - and have seen statements like "don't let TWC stick you with it". I have this box - the HD PQ is terrific! I have it all set up with my Media Center PC for PVRing, my surround system, etc.

What is the big benefit of getting the SA 3250HD? Is the SD picture quality better? I know that Digital Audio jack is different...but what else? Is swapping worth my while?

Someone Convince Me!

Your 3100HD will die a horrible death...slowly. Freeze ups, drop outs, will evolve into crashes, hard reboot requirements, etc. This will happen increasingly frequently until you get so frustrated that you swap the box out. May as well save yourself the frustration. That box is a POS. And yes the PQ will be as good or better with the 3250 or 3510.

TM

has anyone used the DVDO iScan™ HD+ with their 8000HD (on a plasma or rear projection - i have a 50" plasma) and what were the results - did it improve the picture? - especially on the 480i stuff

I have to turn off my Norton Firewall to get the download speed results. My upload speed is also in the three hundred range. I suspect the antivirus program has something to do with this slow down. It scans "stuff" in and out of the computer.

Originally posted by shk718
has anyone used the DVDO iScan™ HD+ with their 8000HD (on a plasma or rear projection - i have a 50" plasma) and what were the results - did it improve the picture? - especially on the 480i stuff

Don't you have to pass the iScan a 480i signal? Unfortunately the 8000HD can't output 480i in HD mode.

Well I have both (the 8000HD and the iScan HD+) but wont be set up again for a few more weeks (doing a big renovation) so can't comment on the PQ improvement possibilities). The HD+ can take any input resolution and output any user defined resolution which is the main reason I got it (my PJ is 1400x788).

TM

Originally posted by anthonymoody
Well I have both (the 8000HD and the iScan HD+) but wont be set up again for a few more weeks (doing a big renovation) so can't comment on the PQ improvement possibilities). The HD+ can take any input resolution and output any user defined resolution which is the main reason I got it (my PJ is 1400x788).

TM

But for SD I can't imagine it's that useful (putting aside yoru 1400x788 resolution) since the 8000HD's crappy scaler is going to convert 480i to either 480p, 720p or 1080i first. If you could pass the iScan 480i for SD then you'd be set.

Agreed. The 8000HD is definitely a limiting factor.

TM

Just got off the phone with TWC to arrange for a switch of my SA8000 DVR for the HD model. I asked what models they have and the rep stated that they have both the 8000HD and 8300HD available however both may not be available at a particular serivce location. She said I could request the 8300HD if I wanted when I go to the service center. Hoepful this is good info!

Originally posted by frankle1
Just got off the phone with TWC to arrange for a switch of my SA8000 DVR for the HD model. I asked what models they have and the rep stated that they have both the 8000HD and 8300HD available however both may not be available at a particular serivce location. She said I could request the 8300HD if I wanted when I go to the service center. Hoepful this is good info!

Just called the main number and they told me the same thing that the 8300HD is now available at the service centers in limited quantities. Now before you get as excited as did, I then called the 23rd st. office and spoke to the supervisor there. She said they definitely do not have the 8300 and aren't aware of it coming in anytime soon. She was also nice enough to call the warehouse for me, while I was on the line and they hadn't heard about it either. So it's possible that it's out there somewhere, but I wouldn't waste your time going to 23rd st. to get it, b/c it doesn't sound like it will be there.

Where did you go?

I called today to get my daughter an 8000 (I have 2 8000HDs, but she hasn't made the HD plunge yet!!!). While I was on the phone with them, I asked if they knew anything about the 8300HD, and she said she will check-and when she got back, she said that they had NO information at all about them!!!

Typical TWCNYC misinformation!

Originally posted by EricScott
Just called the main number and they told me the same thing that the 8300HD is now available at the service centers in limited quantities. Now before you get as excited as did, I then called the 23rd st. office and spoke to the supervisor there. She said they definitely do not have the 8300 and aren't aware of it coming in anytime soon. She was also nice enough to call the warehouse for me, while I was on the line and they hadn't heard about it either. So it's possible that it's out there somewhere, but I wouldn't waste your time going to 23rd st. to get it, b/c it doesn't sound like it will be there.

How do you get the number for the specific service center? I am in upper manhattan and use the one on Broadway and 218.

Originally posted by frankle1
How do you get the number for the specific service center? I am in upper manhattan and use the one on Broadway and 218.

Actually used CitySearch and looked up Time Warner Cable - the 23rd st. # is 212.598.7200.

does twc offer firewire enabled hdtv cable boxes

Originally posted by EricScott
Just called the main number and they told me the same thing that the 8300HD is now available at the service centers in limited quantities. Now before you get as excited as did, I then called the 23rd st. office and spoke to the supervisor there. She said they definitely do not have the 8300 and aren't aware of it coming in anytime soon. She was also nice enough to call the warehouse for me, while I was on the line and they hadn't heard about it either. So it's possible that it's out there somewhere, but I wouldn't waste your time going to 23rd st. to get it, b/c it doesn't sound like it will be there.

Perhaps because TWCNYC is by far TWC's largest franchise, it typically lags other TWC franchises in delivering new stuff. The SARA versions of the 8300HD have been available outside NYC for some time now, but the first credible reports of the deployment of the box with Pioneer Passport Echo software in other TWC systems are very recent. If the history of the rollout of the 8000HD is a reliable guide, it's probably going to be another couple of months before the 8300HD shows up here. Hope I'm wrong.

My 8000HD is constantly crashing, and as I was calling to complain (again) the rep said that flyers would be mailed out in HD customers' bills to let them know when the 8300HD is available ... probably not, but at least that's an indication they know how widespread the problem is. I think if enough people called demanding refunds for the DVR charge they might move a little quicker.

At the very least this is progress of a sort. I'd rather have an actual box of course but it does appear that there's positive movement here...

TM

Originally posted by nbuubu
I think if enough people called demanding refunds for the DVR charge they might move a little quicker.
Did that recently, but made it slightly more permanent at twcnyc.com, using the "contact us" within the customer-service dropdown menu. With 8000HDs, they're providing extremely poor "soft" HD quality--only ~890 lines (http://www.avsforum.com/avs-vb/showthread.php?postid=4664241#post4664241) maximum compared to the ~1335 lines maximum, 50% higher horizontal resolution, I've measured from RCN Cable with their DCT6208 DVR. -- John

Just wondering - how do you measure the resoultion being output from the various boxes? Are you using a video capture card?

I'm using HDNet's Tuesday 8 am test patterns, requiring the 'extra' HD package, as outlined in the '890-line' thread link, which includes how-to posts. -- John

Thanks.

It has to do with the firmware that drives the operation of the box and the amount of memory available. I haven't seen one so I'll ask: anybody know the resolution on the 8300? I guess we won't know what it is with the passport software until someone from twcnyc takes one home and tests it. Either way, if the HDMI port works, I can free up the other two component inputs for DVD and XBOX...

Originally posted by kristcnj
I haven't seen one so I'll ask: anybody know the resolution on the 8300? I guess we won't know what it is with the passport software until someone from twcnyc takes one home and tests it. Either way, if the HDMI port works, I can free up the other two component inputs for DVD and XBOX...
Yes, I've been asking for similar HDNet measurements of the 8300HD in the HD recorders forum.

I'd hope it at least matches the 1290 lines I measured with my vintage SA3100HD. And it would be great if the 8300HD delivered the 1335 lines I measure with my RCN Cable DVR converter. If it doesn't, that suggests TWC is performing noticeable rate shaping (bandwidth limiting) of its HD signals. A few years back someone at TWC admitted rate shaping. Could just mean a superior RCN converter, too.

A comparison of a HDMI/DVI TWC converter output resolution versus a YPbPr output would be interesting, too. Guess that should be on an all-digital display (plasma, DLP), although DVI output to other displays would also be useful. -- John

I just received an email from TWC-NYC after submitting the DOITT on-line complaint form. Here is the text stating that the SA-8300 is on its way:

"Thank you for your recent communication to the New York City Department of Information Technology and Telecommunications. Your note has been forwarded to my attention for review and response.

First, I want to take this opportunity to apologize for the difficulties you experienced. With regard to the equipment issue you raised, we have made every effort to keep up with the evolving nature of the HDTV arena. I am pleased to inform you that Time Warner Cable of New York and New Jersey is in the process of adding the SA8300 HD DVR converter. Barring any unforeseen obstacles, we estimate this equipment will be available to our customers within the next two months. I will personally contact you once this equipment is available and make the necessary arrangements to have the converter installed at your convenience.

Let me assure you that customer satisfaction is our highest priority and your opinion is important to us. I trust this response has been helpful in addressing the concerns that you raised and hope you will continue to enjoy your high definition cable service."

Great news on the 8300HD.

Will I be able to use the same DVI cable that I used back when I had the Pioneer HD Box? Does anyone know if this has the same physical dimensions as the 8000HD? Will TWC let me smash my 8000HD to pieces on the sidewalk with a sledgehamer, Office Space Style, for having to put up with this giant POS?

Also, as far as the bandwidth speeds over the cable modem, what tools/sites are people using to test the download speeds? It would be great if we could get a standard going and see some consistant results.

The Firefox browser has a cool add in tool that does a great job of measirung D/L speeds, but I don't have a good U/L tool/site.

Also, I think it was Manautus who mentioned that he knew his exact HUB in the city. How'd you figure that out? I'm in Soho, W. Village area.

Drew

Thanks Phil, hopefully we’ll see the 8300 sooner rather than later. I’m having problems again with my box. This is totally ridiculous.

I called the CSR yesterday and got the Canadian off site runaround.
"What are you talking aboot? No one else is complaining about these boxes. It must be your line. Yadda Yadda."

What a crock. I told her that I had three house calls concerning this situation and have had three replacement boxes as well. It’s all documented, she knows this.
In one ear out the other.
This CSR insisted on scheduling another appointment. No problem, come on over. I got a few dollars taken off my bill and after they do this new scheduled appointment, 2/5, I will get additional credits. But that’s not what I want.

I want A FUNCTIONAL BOX!

I’ve been meaning to send out the same official complaint, as you did, too. Next week I will file one.

Larry

Originally posted by drew138
Great news on the 8300HD.

Will I be able to use the same DVI cable that I used back when I had the Pioneer HD Box? Does anyone know if this has the same physical dimensions as the 8000HD? Will TWC let me smash my 8000HD to pieces on the sidewalk with a sledgehamer, Office Space Style, for having to put up with this giant POS?

Also, as far as the bandwidth speeds over the cable modem, what tools/sites are people using to test the download speeds? It would be great if we could get a standard going and see some consistant results.

The Firefox browser has a cool add in tool that does a great job of measirung D/L speeds, but I don't have a good U/L tool/site.

Also, I think it was Manautus who mentioned that he knew his exact HUB in the city. How'd you figure that out? I'm in Soho, W. Village area.

Drew


Drew --

The 8300HD has a HDMI not a DVI output. I don't know the box's exact dimensions but do know that it's slightly smaller (less wide) than the 8000HD.

I found out my hub's identity by going into my 8000HD's Diagnostics menu.

I (and others) like the SPEAKEASY (http://nyc.speakeasy.net/) modem speed test.

Well, I am glad that the SA 8300 is coming also. Luckily I have relatively few problems with SA 8000 except for the occasional lock up and grey screen problem. For the most part it has worked, but it is not what it is supposed to be. That is the reason I have kept the Pio 3510HD in my main system.

Regarding the SA 8300 and the HDMI output, here is the million dollar question... Will using an HDMI to DVI cable or adapter have any color space or black or white crush issues?? I hope the engineers at SA were smart enough to put some auto sensing on the HDMI port to know whether HMDI is connected on the other end or DVI so it can send the correct digital RGB.

4628 down, 355 up. over qn 802.11g wireless router, not too bad.

Originally posted by LL3HD
What a crock. I told her that I had three house calls concerning this situation and have had three replacement boxes as well. It’s all documented, she knows this.
In one ear out the other.
This CSR insisted on scheduling another appointment. No problem, come on over. I got a few dollars taken off my bill and after they do this new scheduled appointment, 2/5, I will get additional credits. But that’s not what I want.

I want A FUNCTIONAL BOX!

I’ve been meaning to send out the same official complaint, as you did, too. Next week I will file one.

Larry


I am in the same exact situation. Been through three boxes... all documented. A tech is coming out tomorrow to bring out box number 4. Hey better show up too... i have a 2-6 appointment... they better not blame the snow.

Just an update:

Despite what the reps on the phone said when I went to the service center at 219 + Broadway they only have the 8000HD.....the wait continues

Originally posted by pciav
Well, I am glad that the SA 8300 is coming also. Luckily I have relatively few problems with SA 8000 except for the occasional lock up and grey screen problem. For the most part it has worked, but it is not what it is supposed to be. That is the reason I have kept the Pio 3510HD in my main system.

Regarding the SA 8300 and the HDMI output, here is the million dollar question... Will using an HDMI to DVI cable or adapter have any color space or black or white crush issues?? I hope the engineers at SA were smart enough to put some auto sensing on the HDMI port to know whether HMDI is connected on the other end or DVI so it can send the correct digital RGB.

Agreed - this is a big question. If you have a display that only accepts PC RGB you may have some issues b/c my guess is the 8300 will output Video RGB only, given that it has an HDMI output. Hopefully if you have a DVI in on your display, there is some option on the display that lets you choose PC vs. Video RGB (usually it's called somethink like Standard vs. Enhanced black levels or something like that).

Fortunately in my setup, I have one DVI in and one HDMI in (currently being used by my panasonic s97 dvd player). The S97 reportedly works fine w/ an HDMI to DVI adapter so I will likely use HDMI in for the 8300.

Still happy to hear that the box will be here eventually.

Eric,

I have an NEC 61XM2/S 61" Plasma which has a DVI input with HDCP. I also have a Lumagen VisionPro HDP Video Processor. The NEC accepts both Video and PC Levels and the Lumagen the same for input and output. In my case, the Lumagen handles all the video input. I am still not sure how it will work with HDMI since it has DVI inputs. What I do know is that in a recent software update they did allowing 480i output via HDMI to their DVI input their is a choice of 4:2:2 or 4:4:4 relating to YCbCr levels. I am unsure how this relates to HD Broadcasts as I am not sure what format they are broadcast in.

For me I think I am safe, but this could be a potential problem for some. Right now, I do most of my recording in on the Bedroom SA-8000HD, and cursory on the second one I have in the basement. In the Bedroom I have a 37" Panasonic Plasma and in the basement I have a 22" Samsung LCD (both have DVI inputs currently being unused because of the 8000's lack of support, the Panny will eventually get an HDMI card also). There are some shows I would prefer to watch on the living system with the 61" NEC, but I refuse to give up the Pioneer 3510HD until the SA-8300HD is available and I can verify it is as good as the Pioneer.

Originally posted by pciav
Eric,

I have an NEC 61XM2/S 61" Plasma which has a DVI input with HDCP. I also have a Lumagen VisionPro HDP Video Processor. The NEC accepts both Video and PC Levels and the Lumagen the same for input and output. In my case, the Lumagen handles all the video input. I am still not sure how it will work with HDMI since it has DVI inputs. What I do know is that in a recent software update they did allowing 480i output via HDMI to their DVI input their is a choice of 4:2:2 or 4:4:4 relating to YCbCr levels. I am unsure how this relates to HD Broadcasts as I am not sure what format they are broadcast in.



I'm not sure either if HD is YCbCr or RGB. What I do know is that a device with an HDMI out will pass Video RGB and as long as your display isn't demanding PC RGB (sounds like yours isn't) you shouldn't have crushed/clipped blacks and whites.

Curious what the answer to the HD broadcast format question is though - anyone?

Phil,
Nice job and thanks for the info!
TM

Hi,

I have an Aquos 26ga5u, I just tried to connect the Pioneer HD (non-dvr TWC) box to it via DVI, and it is giving me a message about not having an HDCP compatible device. Is this coming from the box or the TV?

Also, when I try to go with component instead of DVI, I don't get a picture either. Anybody what is wrong? I do get a picture with S-video, but what good is that.

Thanks,

Dave

Originally posted by dacaplan
Hi,

I have an Aquos 26ga5u, I just tried to connect the Pioneer HD (non-dvr TWC) box to it via DVI, and it is giving me a message about not having an HDCP compatible device. Is this coming from the box or the TV?

Also, when I try to go with component instead of DVI, I don't get a picture either. Anybody what is wrong? I do get a picture with S-video, but what good is that.

Thanks,

Dave

Dave --

This is probably not the most productive place for you to have posted your inquiry, since it really has nothing to do with TWCNYC.

That said, HDCP-related problems and error messages are common, and the fact that your TV, according to its published specs, has a DVI-I input and the Pioneer box has a DVI-D output may be part of the problem you're having.

The Pioneer box disables its component output whenever a cable is connected to its DVI jack, and if you've not disconnected your DVI cable when trying component, that's probably why you're not seeing anything.

I just got a Sony 34XS955 and I am experiencing a problem. I receive my HD signal through a Time Warner NYC SA 8000HD (Tried to get the 8300, no dice). The box is connected to the Sony via component cables. After 5 minutes of being turned on, I notice video scrolling on all channels. I hope I am using this term correctly. To be more specific, after five minutes, the screen seems to "flicker" or "roll" horizontally across the entire screen. The "roll" goes from bottom to top; it's almost like a ripple of slightly higher contrast through the image on screen.

The DVD player does not cause similar problems. Nor can I replicate the problem when using a non-HD cable box. Both of these sources were fine using the same component cables; I also swapped cables and reproduced all the same results. Also, I swapped out the SA 8000HD for a new one and I am still having the scroll problem. Finally, I pulled in some OTA HD channels today and the problem did not replicate. So the problem only occurs when I use a SA 8000SD. However, having gone through two of them, I can't say it definitely is the box.

Does this sound like a problem with the TV or does it sound like an issue with the cable box/signal? A tech is coming from TWC, but I suspect this is a problem with the TV, which will break my heart.

Any help is greatly appreciated.

It's the box. I see the same thing. In fact, I see bulges of pink scrolling vertically from bottom to top.

It's a crap product.

Thanks Manatus, you were right about the DVI cable interfering with the component signal when they are connected at the same time. I finally got it all working with component. As for the DVI-I not being compatible with DVI-D, that doesn't really make sense to me as DVI-I should be able to handle both. The fact that (and I'm only assuming this) my set has a DVI-I input without HDCP (although the manual is curiously vague on this), might be the reason why the DVI connection doesn't work.

Has anyone else tried to hook an Aquos using DVI and the Pioneer 3510?

Originally posted by dacaplan
Hi,

I have an Aquos 26ga5u, I just tried to connect the Pioneer HD (non-dvr TWC) box to it via DVI, and it is giving me a message about not having an HDCP compatible device. Is this coming from the box or the TV?

Also, when I try to go with component instead of DVI, I don't get a picture either. Anybody what is wrong? I do get a picture with S-video, but what good is that.

Thanks,

Dave

With the Aquos select input 5. Press menu, scroll to option. scroll to input select. Select Digital AV.
Ron

Originally posted by joe newbie
The "roll" goes from bottom to top; it's almost like a ripple of slightly higher contrast through the image on screen.

Reads like a ground loop problem, very common with cable. If you disconnect all cable wires and it goes away (say, DVD video), it's an electrical problem that someone at TWC (may require pestering for a supervisor) should help you with. A search using ground loop in the hardware section, including the archive, will provide numerous fix-it threads, although TWC should provide the fix. -- John

A search using ground loop in the hardware section, including the archive, will provide numerous fix-it threads, although TWC should provide the fix. -- John

Thanks very much for this information. I have been trying for days to get some leads on this problem. Your help is much appreciated. I'll post the resolution (if an when i get it).

Anyone know if espn2 hd is going to be added anytime soon? I tried calling and got some douchebag who wouldn't give me the time of day

"It took us long enough to get espnhd, i doubt we'd get that"

Nice job, quality day work for the cackgobbler

Originally posted by joe newbie
I just got a Sony 34XS955 and I am experiencing a problem. I receive my HD signal through a Time Warner NYC SA 8000HD (Tried to get the 8300, no dice). The box is connected to the Sony via component cables. After 5 minutes of being turned on, I notice video scrolling on all channels. I hope I am using this term correctly. To be more specific, after five minutes, the screen seems to "flicker" or "roll" horizontally across the entire screen. The "roll" goes from bottom to top; it's almost like a ripple of slightly higher contrast through the image on screen.

The DVD player does not cause similar problems. Nor can I replicate the problem when using a non-HD cable box. Both of these sources were fine using the same component cables; I also swapped cables and reproduced all the same results. Also, I swapped out the SA 8000HD for a new one and I am still having the scroll problem. Finally, I pulled in some OTA HD channels today and the problem did not replicate. So the problem only occurs when I use a SA 8000SD. However, having gone through two of them, I can't say it definitely is the box.

Does this sound like a problem with the TV or does it sound like an issue with the cable box/signal? A tech is coming from TWC, but I suspect this is a problem with the TV, which will break my heart.

Any help is greatly appreciated.
this might be problem with your tv. Itc a common problem with the sony crt's, there is a whole thread in the crt section of this forum. Check if you have the same problem with 720p, if you only experience this with 1080i then it is your tv, and you need a sony rep to come in and fix it.

this might be problem with your tv. Itc a common problem with the sony crt's, there is a whole thread in the crt section of this forum. Check if you have the same problem with 720p, if you only experience this with 1080i then it is your tv, and you need a sony rep to come in and fix it.

Do you know the specific problem with the CRT? I am actually beginning to suspect that it is a ground loop hum problem caused by Time Warner Cable. I looked in the CRT forum, but couldn't find a thread that described my problem. Do you happen to have a link? Thanks.

I am having people over for the Super Bowl. I currently have an 8000HD on the main TV in my living room (the one that will have the SuperBowl on)... and a 3510HD in my office.

I do not want to hear people bitching about pixelation and dropouts (some of them are real audiophiles). I am actually going to swap out the 8000HD and attach the 3510HD to the plasma in my living room for the superbowl to minimize issues.

Is anyone else planning on doing something similar? :-)

Is anyone else planning on doing something similar? :-)

I've asked the technician who is coming to hopefully fix my ground loop problem to also bring a cable card so I have it for the Suberbowl. :cool:

Yeah, I'm going to pray...

Fox is terrible, dropouts all over the place the past two weeks. CBS was fine last night, perfect 1080i signal with no dropouts. Unfortunately Fox has the Super Bowl, correct?

Originally posted by LawrenceB
Yeah, I'm going to pray...

Fox is terrible, dropouts all over the place the past two weeks. CBS was fine last night, perfect 1080i signal with no dropouts. Unfortunately Fox has the Super Bowl, correct?

My SA8000HD gets delivered tomorrow. Is it really that bad? Can anyone describe exactly what happens? Am I making a "mistake" getting HD?:confused:

It's usually pretty good. But Fox has been hit or miss with HD sports. Many times it's almost unwatchable with audio and video dropouts. On my system the Dolby decoder turns off, then clicks back on every time there is a dropout. So it can be horrible to watch. It's disgusting how bad TWC quality control is. And don't bother to call and complain, they are idiots and don't care.

Any news on the 8300's rumored availability?

None that I've heard...only rumors. But it isn;t going to help with Fox HD. The problem is in the system, not the receivers.

When we go from 890 resolvable lines to 1330, it should help a great deal...

Paul in the slope,
Definitely not a mistake getting HD. Just know that the 8000HD is a little quirky sometimes and doesn't put out as much resolution as the othe (non DVR) HD boxes. Just about every conceivable problem with it has been covered here and in the 8000HD thread in the HD recorders forum. But it's certainly useable on a daily basis. That said, we'll all be trading in our 8000HD's for 8300HD's so fast it'll make your head spin :)

TM

Has it been proven that the 8300HD has better resolution than the 8000HD? I think we'll all rush to get 'em if in fact the resolution is higher than the blurry 890 lines of the 8000HD.

That's the question we were trying to address last week. I was trying to see if anyone's run HD Net's test pattern with the 8300 to confirm what I've suspected: that it's a huge upgrade from the 8000. You can all DVR this test at 8 AM tomorrow to get concrete proof that the DVR you're using is not producing a true HD picture...

Originally posted by DjPiLL
I am having people over for the Super Bowl. I currently have an 8000HD on the main TV in my living room (the one that will have the SuperBowl on)... and a 3510HD in my office.

I do not want to hear people bitching about pixelation and dropouts (some of them are real audiophiles). I am actually going to swap out the 8000HD and attach the 3510HD to the plasma in my living room for the superbowl to minimize issues.

Is anyone else planning on doing something similar? :-) I have the pio HD box, and I'm having people over for the game, too. I may not suffer from your 8000HD problems, but I'm a little nervous about the whole thing nonetheless. I'm just going to hold my breath and hope. Yesterday's NFC championship game was not a very impressive broadcast for Fox. In addition to drop-outs, I had 2 or 3 burps of loud static lasting about a second each. That's going to be embarrassing if it happens during the big game.

Oh, and I have to remember: as it is a Fox 720p broadcast I must NEVER use the guide or I risk a total video lockup.

Originally posted by Sickman
In addition to drop-outs, I had 2 or 3 burps of loud static lasting about a second each

I had those, too. Not a box problem. You cannot expect HD perfection. The technology just isn't there yet. There are too many variables-on site problems, network problems, TWCNY problems, and yes, box problems. Do not go into the game with unrealistic expectations (like the Eagles winning:D ) You must explain this to your non HD viewing guests-this is all still a work in progress, and glitches may occur. Just take in the game, and enjoy!

Originally posted by bigd86
I had those, too. Not a box problem. You cannot expect HD perfection. The technology just isn't there yet. There are too many variables-on site problems, network problems, TWCNY problems, and yes, box problems. Do not go into the game with unrealistic expectations (like the Eagles winning:D ) You must explain this to your non HD viewing guests-this is all still a work in progress, and glitches may occur. Just take in the game, and enjoy!

Are people really going to say, "Wow, that HD stuff SUCKS. I can't believe in the 3:30 hour broadcast there were THREE instances of audio static! And a few times, the picture broke up! I'd rather watch in SD and listen to the game in regular analog stereo."

I had people over for the early game yesterday and all they talked about was how amazing the picture and sound was. In four hours of FOX's HD broadcast, there was something like 30 seconds of audio/video breakups, I'm guessing.

The FOX broadcast definitely left something to be desired, especially compared to the CBS broadcast, but if you're having HD-newbies over for the game, I'm sure they're going to be blown away.

Finally someone says something that makes sense! Normal people are not freaks like us :) They all love HD (as we do) and do not notice the breakups. Enjoy the game!

Originally posted by joe newbie
Do you know the specific problem with the CRT? I am actually beginning to suspect that it is a ground loop hum problem caused by Time Warner Cable. I looked in the CRT forum, but couldn't find a thread that described my problem. Do you happen to have a link? Thanks.
Sorry that thread seems to have been deleted. it was about 30pages long. Easy way to check is set your cable box to 720p and see if the problem persists, if it does its your cable, if it only occurs in 1080i , its the tv. If thats the case call osny, all it is is an easy service menu adjustment, and it will be fixed.

Originally posted by PaulInParkSlope
My SA8000HD gets delivered tomorrow. Is it really that bad? Can anyone describe exactly what happens? Am I making a "mistake" getting HD?:confused:
Not a mistake at all. But the SA8000HD, only as programmed with updateable firmware locally and some other cable companies, puts out very 'soft' reduced-resolution HD. It appears the SA8300HD, reportedly slated for introduction here within a few months, fixes the problem. 8000HDs also have numerous 'glitches' affecting recording.

If you record the 10-minute HDNet test pattern next Tuesday (8 am) you can measure 8000HD resolution on your set (techniques outlined within this thread (http://www.avsforum.com/avs-vb/showthread.php?postid=4664241#post4664241)). If you rent a different, non-DVR, HD converter from TWC you should see significantly crisper HD, assuming your display can deliver it.

My vintage SA3100HD provides 45% higher resolution than my 8000HD (1290 vs. 890 lines) and RCN Cable's 6208 DVR provides 50% higher resolution--plus it doesn't have the well-known faint white fog that spoils 3100HD images. My long-awaited 8000HD fixes the fogging problem but apparently lacks the right firmware driver for its ATI video-output chip, spoiling resolution. -- John

Originally posted by neo0285
Sorry that thread seems to have been deleted. it was about 30pages long. Easy way to check is set your cable box to 720p and see if the problem persists, if it does its your cable, if it only occurs in 1080i , its the tv. If thats the case call osny, all it is is an easy service menu adjustment, and it will be fixed.

Thanks for the tip. I changed the box to 720p and the problem persists. The TWC cable tech will be here today, so I hope he'll be able to either a) properly ground the cable line, or b) provide me with a cable isolator.

While I understand that you cannot expect perfection, the deficiencies of the SA 8300 HD go well beyond a brief sounds drop out. The bottom line is that you are paying for a service that you are not receiving. It's like buying a Ford Mustang and getting a Ford Focus. The focus is still better than the average car, but can't compare to a sports are for performance. We all pay great sums of money for the HD equipment and the service, but if you own this box you're not even close to getting the performance.

To hear Bidg86 say that we should all be happy with what we have, sounds like a TWC answer! In a capitalistic market, the consumer should never be content with substandard (yes, it is) quality when you pay for the best. This is especially true when the service provider can do something about it.

Originally posted by kristcnj
To hear Bidg86 say that we should all be happy with what we have, sounds like a TWC answer! In a capitalistic market, the consumer should never be content with substandard (yes, it is) quality when you pay for the best. This is especially true when the service provider can do something about it. [/B]

I am CERTAINLY not saying "be happy with what you have"-what I am saying (having been a computer professional for over 10 years) is that new technology (like HD) is destined not to be perfect-and while we, as consumers, should always strive for the best (and at least our money's worth), we must recognize that there will be imperfections. This is fact. Now, the 8000HD has some real issues (for me, the latest is an almost uncanny ability for the sound to go out of sync) and I am constantly trying to deal with TWC to get them to fix the thing (in anticipation of the arrival of the 8300HD). Yet, even with all these annoyances, I still love watching HD, appreciate the ability to record a program and watch it later, and hopefully will benefit from improvements in the future.

That's all that I am saying-in the end it the HD beauty of the Sequoias (that I am watching now) that is the whole point.

For those having guest over to watch the superbowl on the SA8000HD, try recording both 705 and 005 and everytine there is a replay switch between the two channels and show them the difference between the HD and SD images. This always blows my guests away when remonstrating HD over SD. The DVR is great because you can basically cue up 10 second clips to provide exact comparisons. Plus if you really miss something critical, you can just switch over and see what happened on the SD channel. If anyone complains too loudly, banish them to the SD set.

Or, just go to the game in Jacksonville like me ;) see it in the best resolution possible, live!!!

Go Eagles.

Drew

Sorry to hijack, but did any of you non-HD tier subscribers notice that InHD was broadcasting the Pistons & Timberwolves last night unscrambled?

Of course when I hit channel 721 again this morning it was locked again.

I remember this happening a few weeks ago also. Anyone know what the story is?

-Pete

when there are breakups I hit the instant replay button once or twice and this almost always helps. Try that.

yeah, watching "live" tv seems to cause more problems.....i always hit pause and wait a minute for the thing to buffer more and then hit play when i'm watching something live.....

hey, i'm not sure if this is an issue w/ the tv b/c i guess lcd's are known for this, but does anyone ever notice when the scene changes or if it pans quickly that it takes a second to get the picture to settle in.....i have the 8000hd.....it seems easier to blame it on the box....

Originally posted by DjPiLL
I am having people over for the Super Bowl...I do not want to hear people bitching about pixelation and dropouts... I am actually going to swap out the 8000HD and attach the 3510HD to the plasma in my living room for the superbowl to minimize issues.

Is anyone else planning on doing something similar? :-)
_____

Originally posted by drew138
For those having guest over to watch the superbowl on the SA8000HD, try recording both 705 and 005 and everytine there is a replay switch between the two channels and show them the difference between the HD and SD images. This always blows my guests away when remonstrating HD over SD. The DVR is great because you can basically cue up 10 second clips to provide exact comparisons. Plus if you really miss something critical, you can just switch over and see what happened on the SD channel. If anyone complains too loudly, banish them to the SD set.
______


That might be a good idea if these boxes were dependable but I would not go near the record button on game day.

Also, I will not set up my Pioneer box, instead of the 8000 HD, in my living room, even though the resolution is much better. As bad as the DVR is, I still need the replay abilities.

Drew, if you want to demo the HD with the SD, I would do as you say but not record. I would have one tuner on 705 and the other tuner on 005. With the buffers you can still demo.

Usually, during this football season, I have both tuners set to the same HD game channel, 705 in this situation. This gives me full coverage with the buffers in case I change one of the channels and miss something, I have back up. I found when I recorded one of the channels, I was setting myself up for the inevitable freeze and re boot. This would be a horror on Super Bowl Sunday with SD guests over, (or no guests for that matter).

I have the OTA antenna as the SD, totally humiliating, last resort back up.

Larry

Is anyone able to record the TWNYC HD signal from a SA3250HD w/firewire on a JVC HM-DH5U d-vhs machine? I just got this setup and have not been able to get it to work. Suggestions from the HDTV recording forum is that either TWC has the wrong 5C codes set, or that possibly the SA3250HD (TWC supplied equipment) is incompatible with this model of d-vhs. If either of these are true, it would affect everyone with this equipment and cable provider, and I am hoping to learn that someone has been successful. I understand I will not be able to record Pay per view or Video on demand, but I should be able to record all basic cable channels and have not been able to do so.

Thanks in advance.

I just had the 8000 DVR HD installed all the channles come in except 705 FOX. All I get is a gray screen. Any ideas. I called and they said it might be the box.. for one channel?

Originally posted by patrickpiteo
I just had the 8000 DVR HD installed all the channles come in except 705 FOX. All I get is a gray screen. Any ideas. I called and they said it might be the box.. for one channel?
Wow, I have the EXACT same story! Exact. So either Fox is having problems, or they got in a batch of bad boxes.

Originally posted by PaulInParkSlope
Wow, I have the EXACT same story! Exact. So either Fox is having problems, or they got in a batch of bad boxes. It gotta be the channel . right.. I mean that can't have made box's that don't get channel 705 LOL.. I just picked it up tonight in Queens. All the other channels are fine..

I have the 8000 dvr and I noticed that when I record a show it starts a min earlier example 7:59 instead of 8:00 so I always end up with a min or two of a previous show. Is there anyway to adjust the time or settings to stop this mess?

Originally posted by LL3HD
Originally posted by DjPiLL

Drew, if you want to demo the HD with the SD, I would do as you say but not record. I would have one tuner on 705 and the other tuner on 005. With the buffers you can still demo.

Usually, during this football season, I have both tuners set to the same HD game channel, 705 in this situation. This gives me full coverage with the buffers in case I change one of the channels and miss something, I have back up. I found when I recorded one of the channels, I was setting myself up for the inevitable freeze and re boot. This would be a horror on Super Bowl Sunday with SD guests over, (or no guests for that matter).

I have the OTA antenna as the SD, totally humiliating, last resort back up.

Larry


Larry, great points. I actually re-considered my post and thought that you wouldn't need to actually record both channels since the dual tuner buffer would accomplish the same thing. I've done the dual tuner tuned to the same channel before but on in extreme cases of when I didn't want to lose the feed/buffer. It's a good trick for the box.

Drew

So does anyone else know if 705 is out or does my box have a problem...

Originally posted by patrickpiteo
I just had the 8000 DVR HD installed all the channles come in except 705 FOX. All I get is a gray screen. Any ideas. I called and they said it might be the box.. for one channel?

My first HD box received everything perfectly except Fox. It turned out to be a signal quality issue that was fixed by replacing one of the splitters in my apartment with a direct line.

Drew

Originally posted by shyguy3763
I have the 8000 dvr and I noticed that when I record a show it starts a min earlier example 7:59 instead of 8:00 so I always end up with a min or two of a previous show. Is there anyway to adjust the time or settings to stop this mess?

You can set/adjust the start/stop time, however, I recomend not messing with it too much. I had a couple of series set to cover +5 / -5 and at one point they started to overlap eachother and the box freaked out and didn't record the second show.... I wasn't happy and just killed all of my start / stop recoring options. I think you can set it up in the series manager options from the "List" option.

FYI: Fox is on as of 9:19 PM 1/25/2005.

Drew

Originally posted by shyguy3763
I have the 8000 dvr and I noticed that when I record a show it starts a min earlier example 7:59 instead of 8:00 so I always end up with a min or two of a previous show. Is there anyway to adjust the time or settings to stop this mess?

What you term "this mess" is actually one of the 8000's relatively few intelligently-designed features. It's intended to prevent recordings from beginning after programs start. It is impossible for TWC to have its internal clock, much less a DVR's clock, perfectly synchronized with those of hundreds of broadcasters. In addition, programs do not always begin at their nominally-scheduled times (NBC, for example, is notorious for starting shows one minute before the top of the hour).

But to answer your narrow question, once a recording has been scheduled, the 8000 allows its start and stop times to be adjusted in increments of minutes and hours.

Originally posted by drew138
You can set/adjust the start/stop time, however, I recomend not messing with it too much. I had a couple of series set to cover +5 / -5 and at one point they started to overlap eachother and the box freaked out and didn't record the second show.... I wasn't happy and just killed all of my start / stop recoring options. I think you can set it up in the series manager options from the "List" option.

FYI: Fox is on as of 9:19 PM 1/25/2005.

Drew Thanks, so it might be a line issue and not a box thing the with fox 705?

705 is out for me as well. Good thing it isn't Super Bowl Sunday.

Originally posted by pdroth
705 is out for me as well. Good thing it isn't Super Bowl Sunday.

pdroth,
Are you a new subscriber? Or have you been able to receive 705 in the past?

705 is working for me...Montell Williams is rockin it ;)

I suggest everyone with problems on 705 reset your box by unplugging it or holding the power button on the DVR until the word "boot" appears.

Originally posted by DJ Frustration
705 is working for me...Montell Williams is rockin it ;)

I suggest everyone with problems on 705 reset your box by unplugging it or holding the power button on the DVR until the word "boot" appears.
already did this about 5 times

Originally posted by PaulInParkSlope
already did this about 5 times Did the unplug thing, and reset it also. Could it really be the box. I don't want to have to go and swap it out for nothing. Everything else works fine.. Good picture and such.:confused:

Originally posted by pdroth
705 is out for me as well. Good thing it isn't Super Bowl Sunday. So three of us on here have the same 705 issue? :confused:

It is def a box issue of some type - odd that it's happenning to a lot of people at same time.

My HDTV's built-in tuner picked up FOX in HD without a problem, so the signal is there.

OK. so I will go do a swap of the box tonight. What time is the center open till in Queens.?

Originally posted by pdroth
It is def a box issue of some type - odd that it's happenning to a lot of people at same time.

My HDTV's built-in tuner picked up FOX in HD without a problem, so the signal is there.

Is your box new? Patrick and I both just got these boxes intalled yesterday. Seems like too much of a coincidence, no? But if your box is old....

Originally posted by PaulInParkSlope
Is your box new? Patrick and I both just got these boxes intalled yesterday. Seems like too much of a coincidence, no? But if your box is old.... Really stange...

I wouldn't swap the box - way too coincidental that so many of us have this problem all of a sudden.

When I said it was a box issue, I meant that for some reason the boxes can't display 705 but the signal is being transmitted as I do pick it up while bypassing the 8000HD.

I've had this problem before on the YES network - would get on my old 8000 but my non-DVR box would pick it up. Took TWC about 2 hours to fix it once I reported it.

Well when I called TWC they said they would need to dispatch someone. First appointment wasn't until Monday!

Originally posted by PaulInParkSlope
Well when I called TWC they said they would need to dispatch someone. First appointment wasn't until Monday! Is it still out?.. yea they said they same thing to me. How did they fix teh MSG one?

Originally posted by patrickpiteo
Is it still out?.. yea they said they same thing to me. How did they fix teh MSG one?
Yeah, sorry, still out... appointment isn't until NEXT Monday.

Is there a way to improve th PQ of the SD channels. Have to say, even though I was forewarned, I'm somewhat surprised at how poor the SD channels look on my pio plasma. Is this normal? Or should it be better. Is it a TWC issue?

I posted yesterday about not being able to record a high definition signal on my d-vhs. Here is an update - I spent 45 minutes on the phone with TWCNYC customer support and finally got to someone in "Broadband Technical Support" who reported that Time Warner does not provide firewire output for HD stations (at least not in New York City). I pointed out that firewire seemed to work fine for standard def channels, and she agreed, but insisted that it was "not active" for HD. Is this true? Is this even legal? This would moot the entire purpose of TW being required to supply a firewire equipped stb. If anyone has any experience in which you did get a TWNYC HD signal into a d-vhs, please let me know. Before I start writing letters, I want to make sure this surprising claim is true.

Thanks.

CWK it's definitely not legal. You should submit a complaint through the method specified here earlier (can't remember the name) about the 8000 quality and the lack of 8300's.

Vic Ruiz you around to chime in on this?

TM

There is a problem with the encoding on most of the HD channels that prevents them from being passed via firewire. Don't even bother talking to regular customer service about this. They are clueless. I have been complaining to Bob Watson's office for several months, talked to a couple of engineers, and they kicked it back to Pioneer to find a fix. I'm not holding my breath.

Currently the only channels that I can record (either with a JVC 30K or Mits 2K) are HBO (701), SHO (703), InHD 1 (721) and InHD 2 (722). Everything else is no good.

Originally posted by anthonymoody
CWK it's definitely not legal. You should submit a complaint through the method specified here earlier (can't remember the name) about the 8000 quality and the lack of 8300's.

Vic Ruiz you around to chime in on this?

TM

Here's the method: NYCDoITT (http://www.nyc.gov/html/doitt/html/cable.html).

Anything new regarding ch. 708?

Thanks in advance.

Well now NBC-HD and ABC-HD along with 705 don't work on the 8000HD I just got. Just a gray screen.

Originally posted by pdroth
705 is out for me as well. Good thing it isn't Super Bowl Sunday. that's not even the least bit funny. I don't want to think about it.

Sorry- didn't mean to joke about it.

Anyhow, it's working tonight. Whatever it was they must have figured it out.

Just plugged in my new Aquos and my 8000HD. After doing all the turning on, I can bring up the menus and program guide just fine, but when I try to tune to any channel, it just goes right back to 1. Also, there is no signal on 1 - just a blank screen. I talked to a friendly but ultimately unhelpful TWC rep on the phone - any ideas?
Thanks so much

Originally posted by ebabrah
Just plugged in my new Aquos and my 8000HD. After doing all the turning on, I can bring up the menus and program guide just fine, but when I try to tune to any channel, it just goes right back to 1. Also, there is no signal on 1 - just a blank screen. I talked to a friendly but ultimately unhelpful TWC rep on the phone - any ideas?
Thanks so much

Did the 8000HD ever work properly before on another set? If yes, it's not the STB. Check the set up of your new set. If both components are "new", try connecting the 8000HD to see if you get the proper service. You need to determine which of the two components is causing the problem before you can take corrective action.

Hope this helps....JL

Originally posted by pdroth
Sorry- didn't mean to joke about it.

Anyhow, it's working tonight. Whatever it was they must have figured it out. Really.. well now I have other channels not working. Like NBC and ABC - HD. Are yours all still ok?

Originally posted by ebabrah
Just plugged in my new Aquos and my 8000HD. After doing all the turning on, I can bring up the menus and program guide just fine, but when I try to tune to any channel, it just goes right back to 1. Also, there is no signal on 1 - just a blank screen. I talked to a friendly but ultimately unhelpful TWC rep on the phone - any ideas?
Thanks so much I seem to see where some times it takes around 5 mins for the box to sync up with the cable signal.. for whatever reason..

That's what I thought too, though I left it on for a while this morning and it still didn't work. Even weirder, if I go to channel 100 (help on demand or whatever it is) and try to play the "getting started" video, the box reboots.

Both (8000HD and the TV) are brand new. My DVD player worked without a problem (plugged directly into the TV).
Thanks everyone for all your help...any more ideas, lemme know.

Originally posted by pdroth
Sorry- didn't mean to joke about it.

Anyhow, it's working tonight. Whatever it was they must have figured it out.

Mine was working as well. It's hard to imagine what the problem was. If it was a line issue, or signal strength issue, they certainly fixed it. I could not have had a better picture last night on FOX. Absolutely outstanding.

Originally posted by PaulInParkSlope
Mine was working as well. It's hard to imagine what the problem was. If it was a line issue, or signal strength issue, they certainly fixed it. I could not have had a better picture last night on FOX. Absolutely outstanding. Your NBC ABC HD channels are also working?

Originally posted by patrickpiteo
Your NBC ABC HD channels are also working?

Yes they were. Did not do a lot of flipping last night, but I know that Alias and West Wing were both DiVo'd, so it had to be working.

Originally posted by PaulInParkSlope
Yes they were. Did not do a lot of flipping last night, but I know that Alias and West Wing were both DiVo'd, so it had to be working. You did not do a reboot they just came back correct... Seemed I stared ti lose more channels last night.. Weired stuff. I gotta tell you... A tech called my house last night to say they fixed it and I saw the other channels out... I did swap out the box last night maybe that was it.. Who knows...

Originally posted by patrickpiteo
You did not do a reboot they just came back correct... Seemed I stared ti lose more channels last night.. Weired stuff. I gotta tell you... A tech called my house last night to say they fixed it and I saw the other channels out... I did swap out the box last night maybe that was it.. Who knows...

I did nothing. I came home from work and everything was fine. I'm kind of worried what I might find tonight. Sounds like this problem could start to re-appear.

Originally posted by PaulInParkSlope
I did nothing. I came home from work and everything was fine. I'm kind of worried what I might find tonight. Sounds like this problem could start to re-appear. Could be and it makes no sense.. I came home last night and mine was sill out that is why I did a swap out...

Vic,
Just out of curiosity are you letting it rest for now or do you continue to push (through whatever means) for a fix?

TM

Originally posted by patrickpiteo
Could be and it makes no sense.. I came home last night and mine was sill out that is why I did a swap out... Could these problems be from a signal strength issue?

Anyone know if there's a chance TWCNYC could pick up FSNY and MSG HD so that I can watch my New Mets in HD? I'm thinking there is no chance of this happening since those stations are owned by Cablevision, but you never know. Looking for good news!