The Canadiens seem to be more ready to cut off their analog channels then us.

Some digital simulcast information
http://www.ct-magazine.com/archives/video/video2005_0804.html

More info on a old article.

Direct Quote:
"Digital television is highly compressed. If all 80 analog channels were carried in digital form, they would take the space of about 6 analog channels--leaving 74 analog channels to be redeployed for other digital services. Each digital channel carries 30 to 40 Mbps, so this would provide 2 to 3 Gbps for new digital applications--even more with new technologies."

http://www.broadbandhomecentral.com/report/backissues/Report0505_4.html

I have tried emailing Bob Watson about 4 times in a 2 month period about new HD channels. I never get a resonse. I see on here some of you guys get email back from him rather quickly.

Someone mentioned that I should CC the email to other TWC reps so that he is forced to respond, but who are these reps? Anyone have their email addresses?

http://www.timewarnercable.com/rochester/aboutus/executivemanagementteam/default.html

Mr. Watson doesn't return any more of my emails, I guess I got on his nerves with all my Detailed questions.

I was talking to my friend today who has Cablevision. He says he is able to change camera angles on some basketball and football games in HD... Anyone know what this is and if it's available from TWC?

Thanks

That’s unique to Cablevision with games at the Garden (not sure if they did it at Shea) with their digital IO thing. Initially, it sounds impressive, especially if all of the other camera feeds are in HD, but that’s ok. I’m not interested. I’ll let the director do his job. I’ve got enough going on-- with the DVR replays, the PIPs and swapping channels, crossing my fingers that the whole damn thing doesn’t crash and re boot in the middle of a play.

Yesterday I put the Knicks game on, (I was already recording the Giants game). Then--- moments into my kicking back, relaxing on a crappy afternoon with the retro looking Knickerbockers in HD-- big thesaurus mouth, Walt “Clyde” Fraser, opened his trap with no warning and blabbed the Giants score. Now, I could understand if it’s the same sport. It’s ok to tell us the Devils score while watching the Rangers but when there are different sports games simultaneously competing for viewers--- and with all of this “new” DVR technology, give us a freakin break and warn us first. Don’t act like the entire world is only watching the Knicks game- they’re not.

I decided to skip the Knicks and watch them later. I put up the beginning of the Giants game in PIP and swapped the pictures. Crash, Bam, Boom- right out of a Batman TV episode. Down went the box. Now I was already seething because I new the score of the Giants game, thanks again Clyde, but now I had to re set up the Knicks recording and wait for the re boot to re start the Giants recording. Geeeze! These boxes still suck.

...And another thing.. I understand the whole local coverage black out game exclusive rights crap but explain to me, why do we have to see, in our TW program guide, the listing for the Knicks game on INHD if we don’t get it??? If the game is blacked out then lose the misinformation on the guide.

twcinsider seems to have disappeared too. I guess he/she doesn't have anything to add that'll make us happy and so chooses to remain silent... just a guess.

TM

Now that the weekly DTV guide is defunct, is there another weekly guide that lists all the programs on the premium channels as well as their "subchannels" (e.g., 202, 203...), and also all the programs in HD on TWC NYC? If not, it means that you have to look all these up on the web (they are also on the Guide that you access with the remote, but that's not very convenient when you want to check what there is for the days ahead). And as far as the HD channels are concerned, when are their programs going to appear in print? Even the NY Times ignores them while listing just about every SD channel (aside from those associated with the premium channels). Very frustrating.

Now that the weekly DTV guide is defunct, is there another weekly guide that lists all the programs on the premium channels as well as their "subchannels" (e.g., 202, 203...), and also all the programs in HD on TWC NYC? If not, it means that you have to look all these up on the web (they are also on the Guide that you access with the remote, but that's not very convenient when you want to check what there is for the days ahead). And as far as the HD channels are concerned, when are their programs going to appear in print? Even the NY Times ignores them. Very frustrating.
tv.yahoo.com allows you to customize your own TV schedule -- you choose your local cable company, then choose your favorite (or ALL) channels. It's pretty easy and free....

tv.yahoo.com allows you to customize your own TV schedule -- you choose your local cable company, then choose your favorite (or ALL) channels. It's pretty easy and free....
Yes I know. There is also zap2it.com, which I use. But I miss a weekly printed guide that I could leisurely consult on the spur of the moment at any time without having to go to the computer. Plus the computer only gives you one screen at a time, and it's a real hassle to look up programs days ahead for all the channels you're interested in.

But I miss a weekly printed guide that I could leisurely consult on the spur of the moment at any time without having to go to the computer. Plus the computer only gives you one screen at a time, and it's a real hassle to look up programs days ahead for all the channels you're interested in.
All true......

Seems like you might have a good idea for a new business venture if someone were enterprising enough to hop on it!

Scott

Hi all - newbie poster here.

I've been trying to figure out the info on HDMI scattered around the TWCNYC hread. It seems like some people have been able to use the HDMI output from the cable box directly to the TV.

I just picked up a flat panel LCD TV over the weekend and am now joining the world of HD....I hope. I went and swapped my old DVR box for the "only brand of HD DVR box we offer" (according to the sales person), the Scientific Atlanta 8300 HD DVR, at 23rd and Park today. I noticed that it has an HDMI output, so I asked about that, but the woman told me that it's "not currently supported," (implying to me that it's bascially not functional) but that they are planning to start supporting it "some time early next year." She also gave me component cables to use with the TV hook up, which was nice as I don't have any HD cabling at home.

A few questions, then:

1. Is this claim about not "supporting" HDMI true? And if so, how are people using the HDMI out on their cable boxes?

2. Is there an appreciable difference between HDMI and component video? I'm a pretty anal guy and want to maximize the PQ, but HDMI cabling is pretty pricey!

3. Is there any difference between the "generic" cabling, and the branded (For example, I've notice that Monster is a lot more than Acoustic Research, which I'm sure in turn is quite a bit more tahn what you can pick up on ebay etc).

Thanks for the help/advice!

Hi all - newbie poster here.

I've been trying to figure out the info on HDMI scattered around the TWCNYC hread. It seems like some people have been able to use the HDMI output from the cable box directly to the TV.

I just picked up a flat panel LCD TV over the weekend and am now joining the world of HD....I hope. I went and swapped my old DVR box for the "only brand of HD DVR box we offer" (according to the sales person), the Scientific Atlanta 8300 HD DVR, at 23rd and Park today. I noticed that it has an HDMI output, so I asked about that, but the woman told me that it's "not currently supported," (implying to me that it's bascially not functional) but that they are planning to start supporting it "some time early next year." She also gave me component cables to use with the TV hook up, which was nice as I don't have any HD cabling at home.

A few questions, then:

1. Is this claim about not "supporting" HDMI true? And if so, how are people using the HDMI out on their cable boxes?

2. Is there an appreciable difference between HDMI and component video? I'm a pretty anal guy and want to maximize the PQ, but HDMI cabling is pretty pricey!

3. Is there any difference between the "generic" cabling, and the branded (For example, I've notice that Monster is a lot more than Acoustic Research, which I'm sure in turn is quite a bit more tahn what you can pick up on ebay etc).

Thanks for the help/advice!


Total BS, customer service is quite lacking at TWC. When you go say you need a box with the firewire ports. Then turn it over and check the rev #. if it says 2.2 then you are good to go

There are affordable HDMI cable around, I got one at J&R

Thanks very much, coneyparleg! I'm sitting at my office looking at the box I'd picked up earlier today, and lo and behold it's the Rev 2.2 so I guess I'm good to go with using HDMI then.

Anyone with input on my earlier post questions # 2 and #3 would be much appreciated. Thanks again!

2. Is there an appreciable difference between HDMI and component video? I'm a pretty anal guy and want to maximize the PQ, but HDMI cabling is pretty pricey!

3. Is there any difference between the "generic" cabling, and the branded (For example, I've notice that Monster is a lot more than Acoustic Research, which I'm sure in turn is quite a bit more tahn what you can pick up on ebay etc).

Thanks for the help/advice!

I picked up a HDMI cord at DATAVISION on 5th ave at a reasonable price, generic but works well.
I'm now using it on my Upconverting DVD player because I didn't
see much difference between it compared to the component cables.

Speaking of the firewire ports.... Is there a non-DVR box that has active firewire? If there is do they allow for timer recording through the firewire ports?

I am not receiving WABC-DT on either 7.1 or 7.2 on my HDTIVO HRD-250. I saw on another "community board' that someone else has the same problem?

Any body have a clue?

I am not receiving WABC-DT on either 7.1 or 7.2 on my HDTIVO HRD-250. I saw on another "community board' that someone else has the same problem?

Any body have a clue?

Try the OTA board. This is for TWC cable.

as far as hdmi to comp cabls. i bought a 25 foot hdmi off ebay for roughly 30. yes generic, in a bag, but i hooked it up and instantly the pq on my sony 30xs955 jumped quite a bit, plus the hdmi cables biggest improvement was in sd channels as the audio quality and video quality jumped significantly, when using the hdmi cable.

as far as hdmi to comp cabls. i bought a 25 foot hdmi off ebay for roughly 30. yes generic, in a bag, but i hooked it up and instantly the pq on my sony 30xs955 jumped quite a bit, plus the hdmi cables biggest improvement was in sd channels as the audio quality and video quality jumped significantly, when using the hdmi cable.


Similar results in SD with HDMI and Samsung 5067

Similar results in SD with HDMI and Samsung 5067
Same here with Acoustic Research HDMI cable (purchased for ~$70 at Best Buy) and Sony LCD KLV32-M1 -- a very slight improvement in HD picture over the component outputs, but a very noticeable improvement in SD picture quality over the component outputs.

If you watch any SD stuff at all, you'll notice the difference immediately.

Scott

twcinsider seems to have disappeared too. I guess he/she doesn't have anything to add that'll make us happy and so chooses to remain silent... just a guess.

TM

He last posted in early november.

http://www.avsforum.com/avs-vb/showthread.php?p=6474440#post6474440

S/He generally only posts if there is news. Unlike us, who like to post about the lack of news!

Drew

Little of topic:
I was playing with the sharpness on my tv and noticed that with my 8300 with the sharpness turned all the way up I seem to get a better picture - hooked up throught HDMI; while with my PS2 I get a significantly better picture with the sharpness all the way down - component.
As I am not the know all of hdtv settings is there anyone who might know more bout this.
Also I seem to have an issue with the color red sometimes, bleeding if that makes sense.
Any pointers or suggestions?
Thanks in advance

Devils game is on MSG-HD and is looking good, no problems

Devils game is on MSG-HD and is looking good, no problems

I don't recall having Devils in HD before tonight, in fact nothing from the FSNY side of MSG/FSNY.

Anyone ?

What next, Islanders ?

I don't recall having Devils in HD before tonight, in fact nothing from the FSNY side of MSG/FSNY.

Anyone ?

What next, Islanders ?

You rarely get a devils or islanders game on MSG, but when it's on MSG I guess the HD feed is available to us.

Still no FSNY-HD yet.

last night and this morning my HD channels have been choppy, anyone else?

I was up real late last night watching some DVR'd shows on my 8300, and around 2:45AM my box spontaneously powered itself down, rebooted, then displayed a countdown that began at 4000 and went down to 0 in increments of 20. I assumed TWC was downloading a patch or something, and that seems to be so: This morning, I went into diagnostic mode and discovered that I'm now running Passport Echo version 1.8.121, compiled in Aug '05 (I used to have a 2004 version). Unfortunately, it doesn't seem to have any new menu options (I'd hoped this meant the HDMI/DD5.1 issue would get solved without me having to trade in the box, but apparently no such luck). Does anyone know what improvements this version of the software offers? Did anyone else get it?

I was up real late last night watching some DVR'd shows on my 8300, and around 2:45AM my box spontaneously powered itself down, rebooted, then displayed a countdown that began at 4000 and went down to 0 in increments of 20. I assumed TWC was downloading a patch or something, and that seems to be so: This morning, I went into diagnostic mode and discovered that I'm now running Passport Echo version 1.8.121, compiled in Aug '05 (I used to have a 2004 version). Unfortunately, it doesn't seem to have any new menu options (I'd hoped this meant the HDMI/DD5.1 issue would get solved without me having to trade in the box, but apparently no such luck). Does anyone know what improvements this version of the software offers? Did anyone else get it?

Actually the new software, under General settings, has a NEW option for "Audio Digital Out", choices being Dolby Digital or Two Channel Only-assuming that (since I do not have HDMI connected yet I can't confirm it) we can now force HDMI/DD5.1!! Will somebody with HDMI connected test and confirm this before I go out to buy a cable?

I was up real late last night watching some DVR'd shows on my 8300, and around 2:45AM my box spontaneously powered itself down, rebooted, then displayed a countdown that began at 4000 and went down to 0 in increments of 20. I assumed TWC was downloading a patch or something, and that seems to be so: This morning, I went into diagnostic mode and discovered that I'm now running Passport Echo version 1.8.121, compiled in Aug '05 (I used to have a 2004 version). Unfortunately, it doesn't seem to have any new menu options (I'd hoped this meant the HDMI/DD5.1 issue would get solved without me having to trade in the box, but apparently no such luck). Does anyone know what improvements this version of the software offers? Did anyone else get it?
Sweet! Finally signs of an update in NYC! It's been a long time since we've gotten one.

I wonder when it'll hit me in the West Village? I don't believe that it hit me last night......

I was up real late last night watching some DVR'd shows on my 8300, and around 2:45AM my box spontaneously powered itself down, rebooted, then displayed a countdown that began at 4000 and went down to 0 in increments of 20. I assumed TWC was downloading a patch or something, and that seems to be so: This morning, I went into diagnostic mode and discovered that I'm now running Passport Echo version 1.8.121, compiled in Aug '05 (I used to have a 2004 version). Unfortunately, it doesn't seem to have any new menu options (I'd hoped this meant the HDMI/DD5.1 issue would get solved without me having to trade in the box, but apparently no such luck). Does anyone know what improvements this version of the software offers? Did anyone else get it?

I got 1.8.112. What it does?? Any one know :confused:I also have HDMI hooked up to my T.V. it works. I had this before the update. I dont know whats new about this up date?? :confused:

Actually the new software, under General settings, has a NEW option for "Audio Digital Out", choices being Dolby Digital or Two Channel Only-assuming that (since I do not have HDMI connected yet I can't confirm it) we can now force HDMI/DD5.1!! Will somebody with HDMI connected test and confirm this before I go out to buy a cable?

I noticed the Audio Digital Out option but didn't realize that was the magic bullet we've been waiting for...the DD/Two Channels Only options seemed to generic to be the long-awaited holy grail, but apparently not. I'll test it when I get home from work. Unfortunately, I won't be able to use HDMI fulltime quite yet since my TV's single HDMI input is presently being used by my DVD player. If I can get this to work, I'll probably buy a Gefen HDMI switch (I'm a little worried about encountering a "Your TV Does Not Support HDCP" situation, but a guy in the HD recorders board here said he was able to use a Cablevision 8300 and a Gefen switch without incident, so my fingers are crossed).

Hey all, I have a quick newbie question or two I'm trying to figure out:

-What non-DVR HD cable boxes does TWC offer now? Is it better to go to 23rd St. instead of in-home service when upgrading to an HD box?

-Are the non-DVR HD cable boxes compatible with an upconverting HDMI receiver like the JVC RX-D702?

Thanks a lot, just trying to figure out my options before making the upgrade to HDTV.

Fighting insomnia in my recliner this morning around 3 AM, my SA 8300HD went thru the update surprises described above. I went to sleep and woke up to NO TV! No picture, no sound-no nuthing! Pissed, I was!
I use the HDMI on my Sharp 37 G4U and have had some issues but it worked! The sound wasn't as good as it should be but I just use the TV speakers for the time being until I get my 5.1 together.
I called TWCNYC and yes I have gotten thru to the 'tech' dept. but I can visualize these guys jaws dropping when I ask them why I don't have a digital output to connect to my digital TV and want to avoid one A/D conversion? Pause, but it is digital and he tells me that component is digital! We don't support the HDMI connection! They have no clue as to their HD, HD-DVR products!
I've tried to ask for the HD dept. or someone with a brain and they don't seem to have any available!
Charge, charge charge & NO SERVICE!
All they do is send a tech! The 'tech' doesn't usually know it is an 'HD-DVR' call and is calling all his 'buddies' in their trucks for a 'new HD-DVR box' to swap out BEFORE he even comed in! I had a guy here and he used three, yes 3, other boxes and not one had the HDMI port active. I dramatically protested but these people just suk!
Time Warner that is!
Don't blame the techs as they are actually quite nice in general (I've had my share of idiots too) and have had NO training for the HDTV service and 5.1 sound! I can't blame the guys for not knowing a company product if they weren't trained. I always have to go thru the first 'tech' before they call in that's it's an HD-DVR issue. That's usually 2 visits and hours of looking for a replacement.
Does anyone know who I should call or write to get some answers to my HDTV specific service questions & issues in NYC? What's the magic word?
TIA

My HDMI doesn't work at all after the update!
Component passes only audio, no video!
I have to use composite just to watch TV!
No HD until my 'tech' adventures start tomorrow morning at 8 AM.
They 'hit' my box repeatedly and no help.
And that dreaded HDCP crap is going overtime even on composite output!

I'm still trying all sorts of settings but my box is fried for HD!

My HDMI doesn't work at all after the update!
Component passes only audio, no video!
I have to use composite just to watch TV!
No HD until my 'tech' adventures start tomorrow morning at 8 AM.
They 'hit' my box repeatedly and no help.
And that dreaded HDCP crap is going overtime even on composite output!

I'm still trying all sorts of settings but my box is fried for HD!

Probably a HDCP handshake issue on the HDMI output.

Component is video only, so don't know what you mean that it only passes audio.

Also, HDCP only applies to HDMI output.

After the update, I now have the "Audio Digital Out" listed on the menu. However, previously I had a DVI-HDMI cable going from the tv to the HD box on 1 input and component cables going to the HD box on another input. I could switch back and forth between both inputs without issue and get DD on both. After the update, I cannot get a picture on the input with component cable if the DVI-HDMI cable is plugged in on the other input. Instead, I get a note to check my cable connections. Once I unplug the DVI-HDMI cable, the component picture returns. I can, however, get the picture on the DVI-HDMI input even with the component cables connected. Weird...

Probably a HDCP handshake issue on the HDMI output.

Component is video only, so don't know what you mean that it only passes audio.

Also, HDCP only applies to HDMI output.

Handshake this-HDMI = no output-video or sound no matter how many times I reboot or how long I unplug the unit-SA 8300HD DVR.
'Component' input selection on the Sharp gets audio, no video input from the 8300 or the component 'video' output on the 'updated' 8300 is dead.
HDCP comes up on screen when my 'composite' input (yel/red wht) is used on the Sharp & output on the 8300. The 8300 is passing the HDCP screen on whilst on 'composite' input/output (yel/red wht)!
Is that clear enuf?

Handshake this-HDMI = no output-video or sound no matter how many times I reboot or how long I unplug the unit-SA 8300HD DVR.
'Component' input selection on the Sharp gets audio, no video input from the 8300 or the component 'video' output on the 'updated' 8300 is dead.
HDCP comes up on screen when my 'composite' input (yel/red wht) is used on the Sharp & output on the 8300. The 8300 is passing the HDCP screen on whilst on 'composite' input/output (yel/red wht)!
Is that clear enuf?

Boy your box is a mess Component is for video dont know why you get audio :confused: HDCP should be aHDMI problem not composite.Get anew box a ver 2.2 firewire box. My update 1.8.112 every thing works fine. :cool:

Just a thought based on problems I have had and solved.

Power off the TV and box. Disconnect HDMI from the back of the box. Disconnect ac-power from the back of the box. Disconnect the cable-in coax from the box.

Wait a minute.

Reconnect the cable-in coax.

Reconnect ac-power to the box. Let it boot. Wait five minutes to let the boot finish because you are not connected to your TV and you can't see the screen.

Power off the box.

Reconnect the HDMI cable.

Turn the TV on first

Now turn on the box.

Good luck. Hope this helps.

Just a thought based on problems I have had and solved.

Power off the TV and box. Disconnect HDMI from the back of the box. Disconnect ac-power from the back of the box. Disconnect the cable-in coax from the box.

Wait a minute.

Reconnect the cable-in coax.

Reconnect ac-power to the box. Let it boot. Wait five minutes to let the boot finish because you are not connected to your TV and you can't see the screen.

Power off the box.

Reconnect the HDMI cable.

Turn the TV on first

Now turn on the box.

Good luck. Hope this helps.

Thanks for the advice!
After just rebooting a couple of times I woke up and started with that procedure actually. I isolated the box (rip all the wires off it including power) went and ordered breakfast and brushed my teeth, then re-powered the box to let it boot up. I did notice that the box, on it's own, couldn't lock on to a resolution setting! It was blinking from 480i to 720p to 1080i. I knew it was screwed then 'cause I never saw that before!
I shut it off then reconnected all the wires. I always turn the TV on first because of the HDCP issue (used to get HDCP all the time-even called Sharp about it and they said to turn the TV on first).
Turned on the box and NO PICTURE or sound on the HDMI output. Switched to component, on the Sharp, and saw no picture BUT I did get sound (which meant the analog sound output was working on the 8300's audio out).
I later checked the optical sound out and it was distorted tho.
I repeated these procedures all day but only have the composite outputs to give me video. I did get rid of the HDCP on composite after awhile. Thought I had something then but NG!
I don't know what to expect from my service call tomorrow except that they will change the box out but with component output only which is OK visually but I got used to the convenience of the HDMI connector. At least my TV has allot of input options so I'll have HD back.
Does anyone know what TWCNYC 'supports' ,DVI, HDMI(after this update?)?
Thanks

As I'm getting ready for the TWC tech to come this AM I check all my settings and low & behold my HDMI now has video and after setting my new digital audio prefs to 'HDMI', sound! Nice addition except that the update seems to limit some choices on first glance IMO.
I'm guessing they sent me some signal during the overnite. Not that their service dept knew about an 'update'.
I haven't 'set-up' my TV or cable box or any equipment in about 5 months so rusty I am. I'm still learning my way around the different connections possible and those that are available to me thru TWCNYC. The Sharp has so many input choices I scratch my head sometimes trying to remember what I'm doing!
My problem is now the 'component 'output on the SA 8300 HD-DVR turns off when the HDMI is used. So only one HD output at a time?

So the tech just left and I still have my box!
The tech was as good as they come! We discussed the 'update' and it seems the big change was the digital audio choices in settings and the fire wire was turned on!
He didn't know if I could archive with the firewire or if the aSATA circuit was activated so time and experiments are in order. He has HDTV and that's why he knew about the 'update'. TWC didn't notify the techs of any software activity.
He told me to do everything I can to keep my box because the replacement boxes (newer versions) have more service calls! I've heard that from 3 techs directly and 2 that 'inferred' I should keep this model which is the Scientific Atlanta Explorer-8300HD-DVR Rev 1.2 and mfg date is 2/15/05. The Rev 2 models seem to be the ones the techs are complaining about. I know that the Rev 2's that they tried to swap my box with, on the last service call, didn't have HDMI activated so I made them 'fix' my reception instead of swapping my box out. It was a signal strength problem. They have allot of pressure to get more calls done so they're told to swap out a box if there's a problem that changing a few new connectors can't fix!
Plus they obviously have major communication problems because no tech people knew about the software upgrades from the other nite!
It's basically a plug & play system for TWC. Plug the box in and it should work! If it doesn't just swap out the box until you get one that works!
Has anyone else had problems with this upgrade?
Thanx

Maybe with Cisco taking over SciAtl quality control will improve.

I'm not sure how long I've had 1.8.112. I did go to diag after the hoopla here the other day and noticed the box did a hard re-boot at 2:45 am that morning.

I got 2.2 in mid-October. I've had all audio options since successfully connecting HDMI. Haven't tried firewire.

I'm not sure how long I've had 1.8.112. I did go to diag after the hoopla here the other day and noticed the box did a hard re-boot at 2:45 am that morning.

I got 2.2 in mid-October. I've had all audio options since successfully connecting HDMI. Haven't tried firewire.
Definitely got my update as well. New audio options are a nice bonus, and everything has been working flawlessly, just as it was before the update.

A couple of things I did notice since the update, both positive and negative:

Positive:

They fixed a bug where if you held down the right arrow to look forward in the program guide, the display now properly moves forward. This used to work fine, but in the last version of the software I had, the program guide moved forward, but you couldn't see it on the screen.

Negative:
I did notice a bit more picture skipping/breaking up on recordings from HD channels than I'd had in the previous version. Haven't watched it long enough to know if it's a real issue or just a temporary signal issue, but it reminded me of the way my 8000HD used to work, whereas my 8300HD was much cleaner. Time will tell....

I'm wondering if they have fixed the annoying daylight savings time bug yet? We'll have to wait until springtime to find out!

As I'm getting ready for the TWC tech to come this AM I check all my settings and low & behold my HDMI now has video and after setting my new digital audio prefs to 'HDMI', sound! Nice addition except that the update seems to limit some choices on first glance IMO.

...

Has anyone else had problems with this upgrade?
Thanx

My box has behaved like this since the upgrade (Wed night for me). I originally had HDMI picture with no sound, but a quick trip to the Digital Audio Preferences menu fixed that.

I too have sound (analog) but no picture on the component connection.

-barry

My box has behaved like this since the upgrade (Wed night for me). I originally had HDMI picture with no sound, but a quick trip to the Digital Audio Preferences menu fixed that.

I too have sound (analog) but no picture on the component connection.

-barry

Weird. I tested out my 8300 on HDMI this morning without removing the component cables and successfully ran A/B comparisons between HDMI and component, with digital audio playing successfully on both all the while. I was more concerned with how SD would look via HDMI than with HD (since I've been told the SD quality is much better), so my main reference material was the Dawson's Creek rerun on TBS. Colors were much less saturated via HDMI. Everything looked a tiny bit sharper, but that may just have been a function of the color differences.

Maybe with Cisco taking over SciAtl quality control will improve.

I'm not sure how long I've had 1.8.112. I did go to diag after the hoopla here the other day and noticed the box did a hard re-boot at 2:45 am that morning.

I got 2.2 in mid-October. I've had all audio options since successfully connecting HDMI. Haven't tried firewire.
I got my 2.2 about the same time. I have the audio options with HDMI it works. I get 5.1. I have no problems with this box (knock on wood) I now have 1.8.112 from 1.8.111. I dont see what the else the update did? :confused:

Still no word on whether the 2.2 box supports external SATA drives? I have all of the Deadwood episodes stored in HD, and I'm running out of room.

So I just got the 8300HD 2.2 box, which doesn't have the high-pitched whine of my old box and has a working HDMI port.

So far the picture quality with HDMI is well below component on my old box. The TW tech set it up so that all output is 1080i, and I can't add the other modes in the settings menu. I'm pretty sure this hurts the quality (I have a Panasonic 480p plasma). How do you get into the setup menu? I assume I can change the modes there. I tried pressing "guide" and "info" with the box turned off, to no avail.

Press "Settings" and "Advanced Settings" (the yellow triangle). That will take you to the setup menu.

Well I definitely received the update on my 1.2 8300 in the bedroom. And today I've been having issues w/ my 2.2 box in the living room. Weird snow (w/ some colors) that covers the entire screen and won't go away unless you power off the box. It kept coming back but seems to be ok now. Don't think I would have gotten an update on the 2.2 box b/c I already had the newer software but who knows.

Anyone else having issues w/ the newer boxes today?

So I just got the 8300HD 2.2 box, which doesn't have the high-pitched whine of my old box and has a working HDMI port.

So far the picture quality with HDMI is well below component on my old box. The TW tech set it up so that all output is 1080i, and I can't add the other modes in the settings menu. I'm pretty sure this hurts the quality (I have a Panasonic 480p plasma). How do you get into the setup menu? I assume I can change the modes there. I tried pressing "guide" and "info" with the box turned off, to no avail.

I'm getting best results on my 720p DLP with the box set to 720p - leaving the others unchecked. Try 480p alone and see if it does it for you.

The regular settings menu won't let me change the modes... Only 1080i can be selected. Weird.

Channel 708 - HD Specials
12/10 - NJ Nets 7:30pm
12/14 - NJ Nets 7:30pm
12/16 - NJ Nets 7:30pm
12/18 - NJ Nets 6:00pm

Channel 712 - HD Specials
12/12 - NY Knicks 7:30pm
12/13 - NY Rangers 7:00pm
12/14 - NY Knicks 7:30pm
12/17 - NY Knicks 7:30pm
12/18 - NY Rangers 5:00pm

The regular settings menu won't let me change the modes... Only 1080i can be selected. Weird.

I have the same "problem". When I went to the "Output Format" screen, both 1080i and 480p were selected, but after trying to change the format, the only format that can be selected now is 1080i. It appears the 8300 software update only allows the highest format the set can support. BTW, I am using HDMI for video. Any other ideas?

Regards.....JL

I also have received the update, but so far no problems. I'm connected via component with one of the first issue 8300HD boxes. Currently, output is set to 480i, 480p, 720p and 1080i. I am able to change the settings.

It wasn't 10 hours after the tech left before I turned the TV on & off a couple of times that my HDMI died again!
I'm on component again and am sick of rebooting and pulling wires just to go HDMI! It ain't worth it!
(BTW I can change all my settings while on component output but NO HDMI.)
I'm laying low & using a voodoo doll to deal with TWC!
Seems more effective than dealing with them at all.
What more can I do when even the tech says that the replacement box he brought is a piece of crap? At least he was honest! Something I can't say for the rest of the company.
I'm hoping for some tweaking in the next week or so when the psuedo engineers that don't talk to the techs get some feedback from the sales dept. so they realize that they need more software fixes!
I can't reason why some people have different experiences with the same equipment. I guess it's the same reason that a company like TWC can't give their tech savy customers what they promise them without major problems!
Like I said before TWCNYC sux!
This 'update' has been an 'upset' to me!
Thanx for listening.

I have the same "problem". When I went to the "Output Format" screen, both 1080i and 480p were selected, but after trying to change the format, the only format that can be selected now is 1080i. It appears the 8300 software update only allows the highest format the set can support. BTW, I am using HDMI for video. Any other ideas?

Regards.....JL

My Samsung outputs 720p max but can accept and down-convert 1080i signal. I can choose and un-choose all 4 output choices on the box

Thought i was going mad till i did a search on google today.......

Have exactly the same problem :mad:

After a hard reboot and software update no doubt, i now dont have the ability to change the output format from 1080i.

This means where previously i watched SD channels here in NYC TWC @ 480p and used the intelligent stretch mode on my pannie, now im screwed and can only watch SD channels at the nasty 1080i SA8300 upconvert and the intelligent stretch doesnt work any more!!!!

Cmon TW, what sort of user testing do you guys do before upgrading system firmware!!!

Please roll-back!!!!

Either that or give me a package where i dont have to pay for all these SD channels which i cant watch!!!!

I have a Panny 50" w/HDMI board. HDMI used to work fine (without 5.1 sound but that was OK). Tried to turn on the TV today - no signal. Tried the isolate/and boot-up technique described on this board but no luck.

I have S-Video connected. With HDMI connected as well, my S-Video input gives me the HDCP error (even though the Panny HDMI board has HDCP, and a few days ago my HDMI was fine).

So right now, I just want to get HDMI back. Any ideas out there? BTW, I have the new software 1.8.112.

Thanks.

my SA 8300HD has not only lost HDMI again, after getting it back last nite, but now there is NO sound on any output settint except optical! I'm also watching on composite and my TV, Sharp 37G4U, has NO sound going to it!
I've changed no wires overnite and have spent 2 hours this AM trying to get TV!
I noticed the HDMI setting in my Audio Digital out is gone too! Software is still 112 'upset' update!
The sound out of the optical out volume is all over the place, erratic, and distorted.
I'm ready to start the letter writing to complain about these problems after trying to speak to a supervisor as recommended by the website.
Please!
Anyone that has these problems either call to 'complain' to a supervisor or write a letter to the addresss in Flushing? It can't hurt!

Just to update my last post.
I unpluged, unwired, rebooted and after showering, rewired and altho I get no HDMI (or choice of HDMI in the AUDIO DIGITAL OUT settings) I have recovered my sound to the TV and use of the component video.
After some rest I'm going to call and get a supervisor to help me figure out what I should do with my erratic box. Then write a letter to express my experience to whoever reads these things.
In the past I have gotten my own personal customer rep that 'cared' for my account before. She fell short in the technical dept. and always wanted to send a tech so the wheel went round & round.
I want to talk to one of their engineers that have HDTV at home and see what they say. I would be more attentive to a technical person that knows more than me about their service than I do vs the usual rep. even if it wasn't good news at least I could live with what I have now a little better.
Coming from DirecTV I'm thinking of checking out how far along they are on the HD-DVR front currently or try Dish for the first time. I had way less problems with regular DirecTV but wonder how the HD will effect the service. I may try them for a month to compare.
TWC is just costing so much time in caring for their equipment and getting the service that they 'sold' me.

Channel 708 - HD Specials
12/10 - NJ Nets 7:30pm
12/14 - NJ Nets 7:30pm
12/16 - NJ Nets 7:30pm
12/18 - NJ Nets 6:00pm

Channel 712 - HD Specials
12/12 - NY Knicks 7:30pm
12/13 - NY Rangers 7:00pm
12/14 - NY Knicks 7:30pm
12/17 - NY Knicks 7:30pm
12/18 - NY Rangers 5:00pm


So are there other people who still get the "unrecordable channel" message when they try and schedule a future recording on channel 712? I'm really starting to get angry about this now...no matter who i call nobody seems to have any idea what is going on. Some of them tell me I'm the only one with this problem, while others say that 712 is a special events channel that can't be recorded. When they tell me that the game will air at the appropriate time I ask them why I need to pay $10/month for a pvr if I need to be home to watch the show? At least they always say that's a good point!

Is anyone else's 8300 wigging out right now? My 2.2 8300 in the living room just started going nuts (it was doing this the other night but hasn't since) - basically there was lots of static and audio dropping in and out. Then the screen started showing bright red lines on a completely black background, cycling through the screen. Tried powering the TV and STB box down, reseating the HDMI cable, etc and nothing worked. Every now and then my Samsung DLP is giving me the "Not Supported Mode" message which usually means an HDCP issue. But I've tried unplugging hte HDMI cable both w/ the TV on and off and nothing helps.

Funny enough, I happened to be on the phone w/ TW customer service to correct a billing problem when this started happening. Asked the guy if he was pinging my box and he said he didn't.

BTW, my 1.2 8300 in the bedroom is working fine.

Well I tried unplugging the 8300 and when it reboots, I got a message on a plain black screen saying that my "Digital Cable Service has been Disconnected" and there is a scrolling message across the LCD on the box that says "PLEASE CALL YOUR OPERATOR".

Again, the 8300 in the bedroom works fine.

So weird.

So I should have figured. The bonehead who I initially spoke to at TW to just remove an erroneous charge for a 3rd STB even though I only have 2, actually removed one box from my account and added it back with the wrong "code", which is why it wasn't working. Called back and spoke to a more knowledgable guy who saw the mistake, reinput the right code and now my box is working fine. He then had to go back and readjust my bill again.

Figures that a simple call to correct a billing mistake would result in my service being temporarily deactivated.

That's a scary message EricScott eh?
Check out the procedure outlined by hsimms on pg 202 to re-install the box.

Well I just got thru sifting thru the SA 8300's(1.2) diagnostic pages and saw that there was activity this morning as I was trying to get my HDMI to work! That's probably when the HDMI sound choice disappeared and HDMI SHUT DOWN ON ME!
Seems like it is 'blocked' according to one of the screens!
I'm still reeling from the 'HDCP not supported' warning on the 'composite' output to my Sharp 37 G4U! If you see that it's time to unplug, unwire & wait a while to reinstall the whole thing again!
I also found the' firewire is not supported' on one page then the next page says 'firewire-always on'! No wonder the box has trouble making output decisions.
Note the dates & times of any 'updates' to pinpoint when your boxes problems started. It 'may' help in diagnosing problems.
I'm mostly clueless to much of the screens info but did get some insight as to the boxes operations.
Obviously, DO NOT change any values!!!!!!

I followed the directions below-
To get to the multi-page Diagnostics screen, simultaneously press and hold the front panel's SELECT and EXIT buttons till DIAGNO appears then release the buttons, then press EXIT and the the box tunes itself to the multi-page Diagnostics channel. To exit press Ch + or Ch -

So are there other people who still get the "unrecordable channel" message when they try and schedule a future recording on channel 712? I'm really starting to get angry about this now...no matter who i call nobody seems to have any idea what is going on. Some of them tell me I'm the only one with this problem, while others say that 712 is a special events channel that can't be recorded. When they tell me that the game will air at the appropriate time I ask them why I need to pay $10/month for a pvr if I need to be home to watch the show? At least they always say that's a good point!

I am able to schedule recording of Knick and Ranger HD cablecasts in advance. The trick is to be present for an initial live cablecast first. Then you can schedule recording of future cablecasts.

It's not flawless though. My DVR recorded the Devil game on MSG the other night.

let the emails begin!!!
I can't be the only one.

Howard Szarfarc
President
New York and New Jersey

Barbara Kelly
Senior Vice President and General Manager
New York and New Jersey

Joe DiGeso
Vice President and General Manager
High Speed Online Service & Digital Phone
New York and New Jersey

Terence Rafferty
Senior Vice President & General Manager
New York and New Jersey

Brien Kelley
Vice President & General Manager
New York and New Jersey

Roger Wells
Vice President & General Manager
New York and Hudson Valley

Sorry if you already posted this, what is the email format; is it eg roger.wells@twc.com? but being that I did not get to see the bball game on the grey 708 on saturday, 705hd has been grey all sunday - no football, not to mention the game on 702 only in sd. what gives I pay to much for this crap

yes the name part is right, its "twcable.com"

Ok I got rid of my SA 3100hd that I had for years. I wanted to try cablecard in my new sharp lcd. So they installed the cablecard this weekend and its all screwy. It doesn’t give me my cable channels. Only Hd channels and 2, 4, 7 etc. Also the hd channels look worse with the cable card. I thought the PQ should be better with the cablecard. Its very pixilated. Could that because the cablecard is bad? Anyway!! So now they are coming on thursday to try a new card. But maybe I should put a box back instead. Which box is good. How is the pioneer hd box? What is the model number that twc uses? It seems at 23rd street that’s all they have. They don’t have any SA 3250hd boxes left. Should I just go for the 8300hd pvr. It seems that the 8300hd is real buggy. ARGGHH why can’t they make a simple box that works.

Any help will be greatly appreciated

Thanks

J

J:
There is a dedicated CableCARD thread that is more apropriate for your CC issues/questions: http://www.avsforum.com/avs-vb/showthread.php?t=419356&page=23&pp=30

Where fo you live? The CC picture quality should be of the highest quailty. If you are not geting the same channels you had with the STB, you either have a bad card or the install was not done correctly. The only channels you cannot access are the OnDemand/PPV channels. Did you check your set's CC information screens to confirm the CC is authorized and that you have CP auth? If you have the correct authorizations, did you rescan the channels? I use both the TWC SA CC and the 8300HD DVR and are both fine.

Good luck....JL

Anyone know if the “Elton John: The Red Piano” is in HD tonight on NBC via TWC? I’m not able to check my program guide. It’s not listed as in HD in the NY Times. The Post had a review today and made a reference to it being shot with 36 HD cameras.

I've also gotten the "unrecordable channel" message every time I've tried to record a Ranger game in HD. One time it let me do it, but that's becasue I was home for the start of the game. Other times the program guide says the game will be on in HD but it isn't, leading to lame recordings of aerial shots of New Zealand... I think some of the games get blacked out in HD locally (Manhattan) although why they would do this is insane...in fact the whole Ranger HD things has been horrible. Seems like TWC just doesn't care...and neither does Cablevision. It's odd, if they're trying to win back audiences to hockey, that they wouldn't do a better job gettting us HD broadcasts. How hard could it be???

Larry

I've also gotten the "unrecordable channel" message every time I've tried to record a Ranger game in HD. One time it let me do it, but that's becasue I was home for the start of the game. Other times the program guide says the game will be on in HD but it isn't, leading to lame recordings of aerial shots of New Zealand... I think some of the games get blacked out in HD locally (Manhattan) although why they would do this is insane...in fact the whole Ranger HD things has been horrible. Seems like TWC just doesn't care...and neither does Cablevision. It's odd, if they're trying to win back audiences to hockey, that they wouldn't do a better job gettting us HD broadcasts. How hard could it be???

Larry

You are correct that sometimes the game does not appear at all on 712. You can however set it up to record future games while you have a game on. As long as the future game actually appears and we're not screwed out of it, it will be recorded. I'm downtown and it works for me.

Is there a quick way to record "future games?"

Anyone know if the “Elton John: The Red Piano” is in HD tonight on NBC via TWC? I’m not able to check my program guide. It’s not listed as in HD in the NY Times. The Post had a review today and made a reference to it being shot with 36 HD cameras.


I do not believe it will be aired in HD. I've checked Yahoo tv and TitanTV and the program is not listed in HD on either.

I do not believe it will be aired in HD. I've checked Yahoo tv and TitanTV and the program is not listed in HD on either.

Unfortunately I think you are correct. Although, in the Programming section of this Forum, they say it will be in HD. They said according to the NBC web site it is in HD but all I found was that it was shot in HD. Nothing that I saw indicated that it will be broadcast in HD.

We shall see in a few hours.

Hi, I'm looking to hook-up my newish 8300HD to my XP laptop and noticed it doesn't have Firewire ports in the back as described in the TWC Installation Guide. I looked on the bottom of my box and it's a rev. 2.4. Here are my questions:

1. Is Firewire output enabled for boxes from TWC-Manhattan?

2. If not, can I call and have them enable it for me?

3. Are the rev. 2.4 boxes supposed to have Firewire ports in the back?

4. If not, do the rev. 2.2 boxes I've read in this thread have them?

5. And if I go and try to switch out my 2.4 box for a 2.2 box, are there other negative consequences to the switch (like PQ, HDMI-capability)?

Thanks!

To add to the questions RemingtonSteele has: Are there any non-DVR but are HD boxes that TWC provides that have active firewire?

Hi, I'm looking to hook-up my newish 8300HD to my XP laptop and noticed it doesn't have Firewire ports in the back as described in the TWC Installation Guide. I looked on the bottom of my box and it's a rev. 2.4. Here are my questions:

1. Is Firewire output enabled for boxes from TWC-Manhattan?

2. If not, can I call and have them enable it for me?

3. Are the rev. 2.4 boxes supposed to have Firewire ports in the back?

4. If not, do the rev. 2.2 boxes I've read in this thread have them?

5. And if I go and try to switch out my 2.4 box for a 2.2 box, are there other negative consequences to the switch (like PQ, HDMI-capability)?

Thanks!

1- YES

2-NO

3-NO I went down to 23st and i tryed to get one they did not have any.
4-YES Thats what i have now. So far it works. No problems (nock on wood) :cool:

Hi, I'm looking to hook-up my newish 8300HD to my XP laptop and noticed it doesn't have Firewire ports in the back as described in the TWC Installation Guide. I looked on the bottom of my box and it's a rev. 2.4.
Regardless of the box revision number, the only way you can get a box with firewire, I believe, is to specifically request one at your local service center. They don't like to give them out because they have far less of them than boxes without the firewire.

Otherwise, I am not aware of any differences between the different hardware revision numbers on the box.

Scott

SRFast

Thats the problem the card gets authorized then later on it needs authorization again. Now im not getting any channels. Wierd!! But when the hd was working it definitely looked more pixelated. Would the card have anything to do with that?
Whats the best non PVR hd box?

thanks

J

Regardless of the box revision number, the only way you can get a box with firewire, I believe, is to specifically request one at your local service center. They don't like to give them out because they have far less of them than boxes without the firewire.

Otherwise, I am not aware of any differences between the different hardware revision numbers on the box.

Scott

I was lucky. TWCNY sent a technician out to replace my faulty box and I got one with active FW. Didn't even ask for it.

I'm asking this one more time: Is there any TWC HD boxes that are not a DVR that have active firewire?

anyone else lose dolby digital around 10:40? I was watching Sleeper Cell on SHO-HD via 8300HD, experienced several large audio and video breakups, then my avr switched to DPLII. After SC ended, I checked other channels and found out I was missing 5.1 globally. I ended up going in to the menu, selecting stereo out, then going back in and reselecting DD. All seems well now. :confused:

I haven't received INHD or INHD2 (721/722) since Tuesday night. I know there was a NYC blackout of the Nets game on 721 Tuesday night and I was receiving service on 722 until about 9:00 PM. As of now, neither of these HD channels are on the air. I know it is a TWC problem because I cannot receive 721/722 on either my CC or 8300HD. Also, when I selected 722 on the 8300HD, the box froze and I had to unplug it to get it to reboot. Anyone else experiencing these types of issues?

TIA...JL

I haven't received INHD or INHD2 (721/722) since Tuesday night. I know there was a NYC blackout of the Nets game on 721 Tuesday night and I was receiving service on 722 until about 9:00 PM. As of now, neither of these HD channels are on the air. I know it is a TWC problem because I cannot receive 721/722 on either my CC or 8300HD. Also, when I selected 722 on the 8300HD, the box froze and I had to unplug it to get it to reboot. Anyone else experiencing these types of issues?

TIA...JL

I had SAME EXACT problem last night. Put on 722 - gray screen. Tried to change channel and then I had to reboot. Was going to call TWC but I wasn't in the mood to talk with anyone there.

anyone else lose dolby digital around 10:40? I was watching Sleeper Cell on SHO-HD via 8300HD, experienced several large audio and video breakups, then my avr switched to DPLII. After SC ended, I checked other channels and found out I was missing 5.1 globally. I ended up going in to the menu, selecting stereo out, then going back in and reselecting DD. All seems well now. :confused:

This is a bug in the current version of the operating system of the box. Anytime a popup comes up (such as "...will begin recording in 30 seconds. Press 'A' to continue, 'C' to cancel") accompanied by a "bing" sound, it switches the digital output to 2 channel PCM stereo, regardless of your audio setting. The only way to get dolby digital back at this point (without rebooting) is to go into the menu and reselect "dolby digital".

A pain in the butt, but not a huge deal, I think. Especially considering we didn't have this useful functionality at all before last week!

Note that your recordings will not be affected by this problem -- it's a playback issue only -- so, if you're watching a recorded program, the same problem will not happen again in the same place in the recording.

My guess is that this is already fixed in a future update, but by the time TWC gets around to pushing it out to us, we might be living with this bug for a long while. So, let's get used to it.

I think there is a way to disable messages like this from popping up in the settings menu....I'm not at home now, so I can't check.

Scott

I had SAME EXACT problem last night. Put on 722 - gray screen. Tried to change channel and then I had to reboot. Was going to call TWC but I wasn't in the mood to talk with anyone there.

Don't bother to call. They don't have a clue. I was told I have no service on 721/722 because they are "special programming" channels and would only have service if they was a special event. Duh!! I corrected this belief and was told to reboot the STB. I told the CS rep that was already done and not by choice. The rep said there were no other reports of HD problems and thanked me for calling. We need to go up the food chain. Who do we call?

Regards....JL

I have been getting grey screen on fox 705, also on some of my Showtime channels and some random other channels. CSR was absolutely no help and scheduled a visit. Last time this happened my service came back the day before the rep shows up.

I'm asking this one more time: Is there any TWC HD boxes that are not a DVR that have active firewire?
I think they have one. I cant remember the number. Its a SA box.Call TWC I hope they can tell you.
GOOD LUCK :)

This is a bug in the current version of the operating system of the box. Anytime a popup comes up (such as "...will begin recording in 30 seconds. Press 'A' to continue, 'C' to cancel") accompanied by a "bing" sound, it switches the digital output to 2 channel PCM stereo, regardless of your audio setting. The only way to get dolby digital back at this point (without rebooting) is to go into the menu and reselect "dolby digital".

A pain in the butt, but not a huge deal, I think. Especially considering we didn't have this useful functionality at all before last week!

Note that your recordings will not be affected by this problem -- it's a playback issue only -- so, if you're watching a recorded program, the same problem will not happen again in the same place in the recording.

My guess is that this is already fixed in a future update, but by the time TWC gets around to pushing it out to us, we might be living with this bug for a long while. So, let's get used to it.

I think there is a way to disable messages like this from popping up in the settings menu....I'm not at home now, so I can't check.

Scott


That's one I haven't experienced. This switch was preceeded by a few large audio breakups and picture freezes. DD was still selected in the settings, but to get the output I had to toggle to stereo, exit then go back and reselect DD. I'll keep an eye out for what you mentioned though.

Both INHD & INHD2 are back. I can receive them on the CC and 8300HD.

Regards....JL

Both INHD & INHD2 are back. I can receive them on the CC and 8300HD.

Regards....JL


Must be because of that "special event" airing right now :p

Must be because of that "special event" airing right now :p

Yes. I believe TWC refers to it as "regularly scheduled programming." :D

Regards...JL

anyone else lose dolby digital around 10:40? I was watching Sleeper Cell on SHO-HD via 8300HD, experienced several large audio and video breakups, then my avr switched to DPLII.
Recored Tuesday's Sleeper episode (Afghan teen shot) on an 8300Hd and noticed several bad audio/video losses. Also realized from the review starting the show that I'd missed the dog-gassing episode. Caught it on the Showtime VOD channel. -- John

Did any one get a letter about a class action lawsuit. Time warner cable alleged sale of person al information to companies for marketing purposes The settement you will get free time warner cable services to anyone who subscribed to TWC at any time between January 1. 1994 and December 31 1998and was on the list whose information may have been sold. If you qualify you may send in a claim form to get free services.

Did any one get a letter about a class action lawsuit. Time warner cable alleged sale of person al information to companies for marketing purposes The settement you will get free time warner cable services to anyone who subscribed to TWC at any time between January 1. 1994 and December 31 1998and was on the list whose information may have been sold. If you qualify you may send in a claim form to get free services.
how many months free of time warner cable will i get? i subscribed in july 95 :)

how many months free of time warner cable will i get? i subscribed in july 95 :)
You will get one month but you only get to pick one service like Digtal cable service or Digtal video recorder service and so on :confused:

Another twist to the Dolby Digital issue I was having. Tonight I put the 8300HD into diagnostic mode so I could set up a recording for Veronica Mars on UPN-HD. Once the box went into diag, I noticed a big jump in my audio level. I didn't notice if the program was dd or dplII prior, but my avr was currently at dplII. I went in and checked the audio out in the setup menu. It was set to dd. Just as a test, I tuned to HDNetM and my avr stayed at dplII. Back to the setup menu I go, toggle to stereo audio and exit, then back in and switch back to dd. Now all is functioning as it should again. This is one buggy update. I may make an attempt to call tomorrow, but I already know how that call will go. :rolleyes:

I just turned on the tv for the first time since yesterday and found that I have lost DD 5.1 throughout. In the menu, it still says Dolby Digital but it is not. I am in the process of rebooting and then I will try going first to Stereo and then to Dolby Digital to see if it comes back on.

Edited to add that rebooting did the trick.

Another twist to the Dolby Digital issue I was having. Tonight I put the 8300HD into diagnostic mode so I could set up a recording for Veronica Mars on UPN-HD. Once the box went into diag, I noticed a big jump in my audio level. I didn't notice if the program was dd or dplII prior, but my avr was currently at dplII. I went in and checked the audio out in the setup menu. It was set to dd. Just as a test, I tuned to HDNetM and my avr stayed at dplII. Back to the setup menu I go, toggle to stereo audio and exit, then back in and switch back to dd. Now all is functioning as it should again. This is one buggy update. I may make an attempt to call tomorrow, but I already know how that call will go. :rolleyes:
See my last post on this manner (just a few up from this one). When you go into DIAG mode, the box makes the same "DING" sound as when you get a warning popup message. The bug is that whenever the box makes the "DING" sound (regardless of what caused it), it switches to PCM 2 channel output, and doesn't switch back to the mode you had it in until you specifically tell it to (i.e. go back to the audio output settings menu and unselect and then reselect the one you want.)

You can hardly blame them for this particular one though -- we're not "supposed" to be able to get into the diagnostic mode anyway. ;-)

Scott

Let's all write a little letter and mail it to them as a complaint?
Please be as thorough and polite as possible. Keep it simple too. They will respond!
What they can do is another story but let's give them a chance so write?

I've cut & pasted the info below from their website. I hope they don't mind.

Questions and Resolutions

Complaint Procedures
If a problem or question has not been resolved to your satisfaction by a Customer Support representative, please request to speak to a supervisor in that department.

If you are not satisfied with the results, please write to us at:

Time Warner Cable
Research Department
41-61 Kissena Blvd
Flushing, NY 11355
Attn: Research Manager

You will be notified, either by phone or by letter, within two business days of our receipt of your letter. We will make every effort to resolve the problem within 10 business days. Should you still remain dissatisfied with our resolution, you have 30 days to refer the matter to:

State of New York Public Service Commission
3 Empire State Pals
Albany, NY 12223
1-800-342-3330

Or you have 10 days to refer the matter to:
Department of Information Technology and Telecommunications (DOITT)
Telecommunications and Cable Television Division
11 MetroTech Center, 3rd Floor
Brooklyn, NY 11201
718-403-1200

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I m writing.We have to let them know what is going on with TWC in New York City

Hi all -

A couple of questions - I just got a Philips 37" LCD and the SA8300 HD DVR from TWC about a week ago.

1. I've noticed that the picture seems a little offset - there's about an inch of black screen on the right side of the HD channels, and on SD channels, it's obvious that the left and right bars are not of even width. Also, it's offset downward, since at the top of SD channels there is a few mm worth of static.

I can't figure out whether this is the TV or the cable signal, but I think it's the cable signal, since when I use the on screen menus for the TV, it completely fills the screen. Also I can't figure out any way to change the offset from the TV menu. Is this likely to be some setting on the cable box itself, and if so, how do I change it?

2. The SA8300 manual is pretty confusing. There seems to be an option to somehow change the type of output (i.e. 720p vs. 1080i). The things seems to be always on 1080i regardless of what station I am on. My sense is that with a 37" LCD (which has 768 lines of resolution, I believe), selecting 720p will lead to better PQ. How do I make this change?

Thanks for the help!

You can hardly blame them for this particular one though -- we're not "supposed" to be able to get into the diagnostic mode anyway. ;-)

Scott

Understood :D

2. The SA8300 manual is pretty confusing. There seems to be an option to somehow change the type of output (i.e. 720p vs. 1080i). The things seems to be always on 1080i regardless of what station I am on. My sense is that with a 37" LCD (which has 768 lines of resolution, I believe), selecting 720p will lead to better PQ. How do I make this change?

Easy -- just bring up the settings menu. Select "A" for "More Settings" (or Advanced settings or whatever), arrow down util you get to something like "output settings", arrow to 480p and click the select button on the remote to select that setting. Also, arrow to 720p and select that one. Leave 1080i selected (so that it will allow you TV to downscale 1080 if it needs to -- it will probably do a better job than the cable box will).

Scott

Hi all -

A couple of questions - I just got a Philips 37" LCD and the SA8300 HD DVR from TWC about a week ago.

1. I've noticed that the picture seems a little offset - there's about an inch of black screen on the right side of the HD channels, and on SD channels, it's obvious that the left and right bars are not of even width. Also, it's offset downward, since at the top of SD channels there is a few mm worth of static.

I can't figure out whether this is the TV or the cable signal, but I think it's the cable signal, since when I use the on screen menus for the TV, it completely fills the screen. Also I can't figure out any way to change the offset from the TV menu. Is this likely to be some setting on the cable box itself, and if so, how do I change it?



Have you tried an over the air HD signal ? If you have the same problem with over the air, it's the TV. You'll need the antenna to get WB-11 and some of channel 50's subchannels so you might as well get it.

1. I've noticed that the picture seems a little offset - there's about an inch of black screen on the right side of the HD channels, and on SD channels, it's obvious that the left and right bars are not of even width. Also, it's offset downward, since at the top of SD channels there is a few mm worth of static.
This sounds like a TV calibration issue to me (particularly with the H-Size and offset, as well as with the V-Size and offset). I'm not aware of anyone else reporting these problems, and I'm certainly not seeing them on my setup. The "static" at the top of the SD channels is the vertical blanking area which carries closed captioning, program rating (V-chip) information, etc. This should never be visible on a properly calibrated TV.

Ask around on some other forums on how to properly calibrate your TV, hire a professional to do it right (if you're not so intrepid), or take it back and tell the store what's wrong with it.

Scott

WB-11 we be broadcasting some Mets games again next year.
Hopefully TWC finally adds the WB11-HD in april so we can enjoy them.

http://www.sportsnetny.com/pdf/2005-11-21-mets-broadcast.pdf

WB-11 we be broadcasting some Mets games again next year.
Hopefully TWC finally adds the WB11-HD in april so we can enjoy them.

http://www.sportsnetny.com/pdf/2005-11-21-mets-broadcast.pdf
In any event - there is always the antenna. On a related matter. the new net is supposed to have an on demand channel. Any word on content and pricing ? I imagine they will archive the previous couple games. What else ?

Channel 708 - HD Specials
12/18 - NJ Nets 6:00pm
12/20 - NJ Nets 7:30pm

Channel 712 - HD Specials
12/18 - NY Rangers 5:00pm
12/20 - NY Rangers 7:00pm
12/21 - NY Knicks 7:30pm
12/22 - NY Rangers 7:00pm
12/23 - NY Knicks 7:30pm

Did anyone else have a problem on Friday night with a scheduled taping? My tape of Numbers cut out after only 16 minutes. The summary said that it only recorded from 10:00-10:16 for some reason.

Just wondering if anyone else noticed the channels:

1620 A&EDC
1621 LIFEDC
1622 FSNYDC
1623 MSGDC
1624 HISTDC
1625 HGTVDC

The guide shows NO DATA. When you select a channel, you receive the SUBSCRIPTION SERVICE banner.


Does anyone know what will be carried on these channels?

well i guess that depends on what DC stands for. personally i have no idea.

well i guess that depends on what DC stands for. personally i have no idea.

I'm not getting those stations showing up at ALL on my cable. Instead, i'm getting the flashing "? ? ? ?" indicating no station and no listing.

Just wondering if anyone else noticed the channels:

1620 A&EDC
1621 LIFEDC
1622 FSNYDC
1623 MSGDC
1624 HISTDC
1625 HGTVDC

The guide shows NO DATA. When you select a channel, you receive the SUBSCRIPTION SERVICE banner.


Does anyone know what will be carried on these channels?

I don't see any of these channels on my guide and can't get them even in diagnostic mode. I'm on the Manhattan system, maybe Staten Island is the only place getting these channels on their guide.

In any event - there is always the antenna. On a related matter. the new net is supposed to have an on demand channel. Any word on content and pricing ? I imagine they will archive the previous couple games. What else ?

If given a choice, I'd rather get the new net in HD than OD. I haven't seen any formal announcement that TWC NYC has committed to carry it in HD.

Last season, after MSG/FSN were returned to TWC, I called Ed Urbanowski about every other week, pointing out that Bob Watson had said that a new agreement would include a deal to carry the channels' HD feeds, and asking when those feeds would be carried. At one point, he told me that if I wanted to watch my team in HD, I should consider switching teams and follow the Yankees instead.

The letter I wrote in response to this (in which I pointed out that the NY Post would just love to run an article with a headline saying "Time Warner Tells Met Fan He Should Switch to Yankees") got me a phone call of appology from Howard Szarfarc. He told me that they hoped to carry the new network in HD, but that it's too soon to tell. (He also said that they were working on getting MSG and FSN in HD, but that it was likely to come after the baseball season ended. He was right.)

I told him that I reserved the right to take Urbanowski's statements to the media if TWC didn't manage to give the impression that they were making a concerted effort to get Mets games on the air in HD next season. (That is, I wouldn't blame them if I couldn't get HD broadcasts of games for which there is no HD broadcast, but I fully expected to see all home games in HD.) Let's see what happens...
-JMP

Just wondering if anyone else noticed the channels:

1620 A&EDC
1621 LIFEDC
1622 FSNYDC
1623 MSGDC
1624 HISTDC
1625 HGTVDC

The guide shows NO DATA. When you select a channel, you receive the SUBSCRIPTION SERVICE banner.


Does anyone know what will be carried on these channels?
Yep I noticed these channels a couple days ago also. No idea what they could be.

If given a choice, I'd rather get the new net in HD than OD. I haven't seen any formal announcement that TWC NYC has committed to carry it in HD.

Last season, after MSG/FSN were returned to TWC, I called Ed Urbanowski about every other week, pointing out that Bob Watson had said that a new agreement would include a deal to carry the channels' HD feeds, and asking when those feeds would be carried. At one point, he told me that if I wanted to watch my team in HD, I should consider switching teams and follow the Yankees instead.

The letter I wrote in response to this (in which I pointed out that the NY Post would just love to run an article with a headline saying "Time Warner Tells Met Fan He Should Switch to Yankees") got me a phone call of appology from Howard Szarfarc. He told me that they hoped to carry the new network in HD, but that it's too soon to tell. (He also said that they were working on getting MSG and FSN in HD, but that it was likely to come after the baseball season ended. He was right.)

I told him that I reserved the right to take Urbanowski's statements to the media if TWC didn't manage to give the impression that they were making a concerted effort to get Mets games on the air in HD next season. (That is, I wouldn't blame them if I couldn't get HD broadcasts of games for which there is no HD broadcast, but I fully expected to see all home games in HD.) Let's see what happens...
-JMP

I expect SportsNet NY do be broadcasting the METS in HD come april on TWCNYC since TWC owns it. But the remaining games are on WB11-HD and we all know how long we've been waiting for that channel.

If they promised FSNY-HD it's now or october 06' since that network will not have any HD content after that hockey season.
Wow, nether will MSG-HD after the basketball season.
We've been practically begging for these channels & they don't have Summertime HD content.

check out all the Executives laughing at us HD customers
even Bob Watsons in their.

http://www.ctammidatlantic.com/gallery.htm

I expect SportsNet NY do be broadcasting in the METS in HD come april on TWCNYC since TWC owns it. But the remaining games are on WB11-HD and we all know how long we've been waiting for that channel.

If they promised FSNY-HD it's now or october 06' since that network will not have any HD content after that hockey season.
Wow, nether will MSG-HD after the basketball season.
We've been practically begging for these channels & they don't have Summertime HD content.

Agreed. TWC and Comcast are invested in Sportsnet NY. Sportsnet is Comcast's "brand". I don't think TWC would intentionally shoot themselves in the foot by not providing -their- channel with HD resources. But where will the HD resources come from between March and June when winter sports and baseball are all happening ?

It would be strange if we could watch yesterday's Mets game in HD on demand but tonight's game is on SD only.

Anyone else in Queens NOT getting HD on 702?

Anyone else in Queens NOT getting HD on 702?

No one should be getting HD on 702. Today's Jets game isn't being broadcast in HD.
-JMP

these guys are really starting to piss me off. i recorded the Rangers game on 712 while watching the Redskins/Cowboys game on fox. after the football game i started watching the hockey game...and a few minutes into the 2nd period the audio drops out and a Subscription Service message appears on the screen telling me to call customer service. what is wrong with this company??? i'd call in now but i'm not sure customer service is open at 8:45 on Sunday night. plus, what could they do as the game is already over. :(

As I was about to mail out my letter of complaint to TWCNYC Saturday about my problems with them, my sound went out on my setup and I decided to hold on for more subject matter!
Back to troubleshooting!
I went thru all the 'normal' procedures of unplugging all my wires to the SA 8300 HD-DVR, including power, and even unplugged my Sharp 37 G4U! Re-installed everything and still no sound! I was busy that day so I had to put it off until the next day. I only had sound thru the SA 8300 optical audio output to my Yamaha Cinema Station so at least I could watch & listen.
After most of a Sunday morning doing this 3 times plus switching wires to make sure it wasn't a faulty wire I gave up & called TWCNYC service. Had to ask for a supervisor when the CSR told me that they don't have any 'technical' support.
So I guess all those other CSR's were lying to me.
After 28 minutes on hold I spoke to a supervisor who also told me they had no 'tech' support or any higher support than your average CSR. Confused I was!
After a few heated words and impressing her with tech talk and no answers from her she transferred me to the 'internet support team' (or tech support).
He listened to me gripe about the rebooting and other problems since the update. He knew about the updates and recognized my problems and blamed it on my 8300 box being out of date so he scheduled an appt. for me to get the most recent SA 8300 box rev 2.4 with firewire! Yeah! He said they don't issue the 'older' boxes anymore! Meanwhile the only sound I had was the optical audio feed from the 8300 to my Yamaha Cinema Station bypassing my Sharp all together. I can live with that for a couple of days until the tech comes out to swap out my box.
Now I keep testing and find that my Sharp can't give me any sound from the internal speakers! I tried the composite input section and both component input sections of my Sharp (yes audio & video of each input section) to see if any connection would give me sound but no luck! Not even the 'center speaker' input! Even tried the 'resets' to no avail! Yes I unplugged too!
So now I have a quirky SA 8300 and slightly distorted sound thru my Cinema Station which I am in the process of setting up but haven't yet! I only have 2 speakers hooked up right now! I'm disabled and need someone to install my speakers around my 'media room' which is about 10' X 10'! I was waiting for the holidays to pass! If need be I can hook up 2 more speakers (Baby Advents) to get 4 spkrs. going. I was using the Sharp as my center channel for the time being and looking out for a small subwoofer to buy to complete my 5.1 setup! Any advice there would be appreciated. I need a tiny subwoofer like 8".
Since that update of Dec 8th(?) I've had nothing but irratic service from my SA 8300 box and have had to baby it to give me just a decent HDTV, or even SDTV, experience. I lost HDMI capability that day and the 'HDMI audio' choice in the 'audio digital out' section of 'settings' that was there one day, dissappeared the next!
The box has been re-booting repeatedly by itself without any actions from me. Once it rebooted itself 3 times in a row in about 15 minutes while I stared at it in disbelief! I think it may be possessed!
TWCNYC comes Wednesday and I'm waiting for a call for a Sharp service appt.
I hope I can get a loaner as it's my only TV?
So that's my story and I'm sticking to it!
Thanks for listening!

Tinhead. I feel your pain i had my problems with 8300HD but not like yours. IM writing my letter right now. Lets see what will happen???

Thanks Angel 35. I hope more people write to let them know things aren't as rosy as their CSRs think.
I'm still in disbelief as to the lack of communication between service and support. The techs are pressed for time and probably have quotas to fill so I can understand their side of this story.
My service call on Wednesday will probably be a wash since I don't expect them to know to bring a new 8300 rev 2.4 box. I've 'heard' they're out of stock! THat was my point on the phone. I said-If you don't have the right box call & reschedule! Don't waste my time or yours, call!!
If I could walk better I would go to 23rd st. and pick one up. That's assuming they have them. That's why I won't. Plus I might lose it and get arrested!
Please write to complain?

Couple questions....
1) Anyone else have a really bad experience with the Giants/Chiefs game on Saturday? The dropouts (audio & visual) were so bad it was unwatchable. I had family over and they were unimpressed.
2) Just about 1 in 4 HD shows I record cuts out about half way through? Is this just me?

Thanks.

Couple questions....
1) Anyone else have a really bad experience with the Giants/Chiefs game on Saturday? The dropouts (audio & visual) were so bad it was unwatchable. I had family over and they were unimpressed.
2) Just about 1 in 4 HD shows I record cuts out about half way through? Is this just me?

Thanks.

No problem with the Giants game in Queens. Looked and sounded great.

Do you have a lot of HD programming stored on your box?

How is the ventilation around the box? Is it cool?

No problem with the Giants game in Queens. Looked and sounded great.

Do you have a lot of HD programming stored on your box?

How is the ventilation around the box? Is it cool?

It's about 2/3's full And I boot it manually about once a week.

Ventilation is fine. It's all by itself on a shelf

It's about 2/3's full And I boot it manually about once a week.

Ventilation is fine. It's all by itself on a shelf

How are you determining the 2/3?

How many actual hours do you have on it?

My box gets freaky with the recording mode when I have more than 12 hours of HD stored. Don’t misunderstand, it’s always freaky, just more so when attempting a recording, with at least 12 hours of HD.

im sick and tired of paying almost 10 bucks a month in freaking remote control rentals. where can i find the exact remotes twc supplies to us for purchase

im sick and tired of paying almost 10 bucks a month in freaking remote control rentals. where can i find the exact remotes twc supplies to us for purchase

we're getting charged 10 bucks a month for the remote?
My bill does not have this charge. I get 2 charges on my bill - DTV value Pack and DVR service.

we're getting charged 10 bucks a month for the remote?
My bill does not have this charge. I get 2 charges on my bill - DTV value Pack and DVR service.


That’s a good point. :cool:

Does anyone know if we can return their remote for a reduced monthly charge? I’m on hold now trying to get through to ask.

Regarding a different remote, I’m sure you can find one of the zillion programmable remotes to sufficiently replace TWs money zapper. I know that the Harmony brand comes up on these boards consistently as a pretty good choice.


Ok, just got through, according to them, the remote is 27 cents. :eek: Big deal. That was a waste of time. :(

However, :) I did gripe about my service charges. I told them I was considering switching to Direct tv- yadda yadda yadda- they cut my bill 10 bucks a month. :cool:

So, in the end, not a waste of time. I keep my stupid remotes and get them for free (using the imaginary price that was quoted above). :D

Fa la la la la laaa la la la laaa.

That’s a good point. :cool:

Does anyone know if we can return their remote for a reduced monthly charge? I’m on hold now trying to get through to ask.

Regarding a different remote, I’m sure you can find one of the zillion programmable remotes to sufficiently replace TWs money zapper. I know that the Harmony brand comes up on these boards consistently as a pretty good choice.


Ok, just got through, according to them, the remote is 27 cents. :eek: Big deal. That was a waste of time. :(

However, :) I did gripe about my service charges. I told them I was considering switching to Direct tv- yadda yadda yadda- they cut my bill 10 bucks a month. :cool:

So, in the end, not a waste of time. I keep my stupid remotes and get them for free (using the imaginary price that was quoted above). :D

Fa la la la la laaa la la la laaa.


Larry, can you tell me what specific "service charges" you called about, that you were able to get 10 bucks off?? I'd certainly like to try that TOO. :cool:

Larry, can you tell me what specific "service charges" you called about, that you were able to get 10 bucks off?? I'd certainly like to try that TOO. :cool:


Service charges = cable bill

Since I was already on hold for a while trying to save a few bucks I figured I might as well ask for something. All I said was that I think that this cable bill is too much and I’m considering switching to Direct TV for a lot less money and more services. I said is there anything that you can do to keep me as a customer. They transferred me to another department and I went through the same spiel. The CS said that he could give me a 6 month discount of 10 bucks per month. I could have played the game some more but I was pleased with the 10 buck break. I guess in 6 months I can do this again.

Enjoy your $10 credit but please write a short complaint letter if you have any other service issues?
I'm now waiting for my 'service' call to swap out my freaked out SA 8300 HD-DVR Rev 1.2 to a Rev 2.4. My appt. was from 12 to 4! Gee? It's 3 PM! I wonder if he'll make it by 4? I've been anxious all day just waiting!
I wonder if anyone told him he needed to even bring a Rev 2.4 box?
My box just stuttered so I recorded it to show him just in case he's one of those techs that will just cancel out my call because I have a good picture right now.
I'll post after they leave.
Sorry if I sound so negative but I found out that the techs have noted 'customer education' on a couple of my tech visits while rewiring and rebooting so I'm ready to finish my letter after this visit.
Maybe I'll call and get $10 a month off myself then write the letter!
Frustrated tinhead!

Well glory be!
After convincing the tech that I had indeed requested a Rev 2.4 SA 8300 and that's why he was here, he relented and called that deep throated supervisor on his radio and actually found another tech in the neighborhood that had one! (that's the short story)
25 minutes later, low & behold, an SA 8300 Rev 2.4 box was in my grasp! He hooked it up and it booted up and actually worked!
HDMI works but not the component. They don't work together it seems. Unplugging the HDMI activates the component output.
Now I have the firewire to use as well assuming it works!
Now I have to end my letter of complaint on a positive note!
Oh well. At least I have a new box that hopefully won't start rebooting and doing all those lousey things the other one did to interupt my HDTV viewing.
I do have to wait until the box warms up, very cold in the truck, and try & use all the functions. I am optomistic that it will work well.
All in all a very productive and positive 4 1/2 hour TWCNYC experience!
Time will tell.

Now I have to end my letter of complaint on a positive note!


That’s good news but don’t be too quick to send a letter with a happy ending yet. Let it ride for a few days just in case the box is a bust. Otherwise you’ll look like some kinda’ wacky flip flopper- they don’t go over too well, no credibility.

Do me a favor, while you’re conducting your own tests, play with the pip and swap buttons randomly. I’d like to know if those buttons are working properly. That seems to be my biggist problem right now.

Have had some recording issues on both of my 8300's (one is a 2.2 box; the other is a 1.2 box) the past few days. Basically it records less than one minute of a scheduled recording. Happened to CSI Miami this week - recorded fine on one box but on the other it showed 9:59-9:59 and if you go to play it, you get a gray screen. Happened to the other box for a different show last week (can't remember which one).

Anyone else having this problem lately?

Eric: This happened to me with Numbers last Friday night. The box recorded the first 16 minutes and then just stopped. This was the first problem I have had in quite awhile. Mine is one of the boxes with the original firmware. Also - since the recent update, my audio has been switching out of Dolby Digital to Two Channel Stereo on its own. It's an easy fix but it shouldn't be happening at all.

Also - since the recent update, my audio has been switching out of Dolby Digital to Two Channel Stereo on its own. It's an easy fix but it shouldn't be happening at all.
Seeing (hearing?) the same thing. Very annoying, since I had zero problems BEFORE them firmware upgrade.

IWell glory be!
After convincing the tech that I had indeed requested a Rev 2.4 SA 8300 and that's why he was here, he relented and called that deep throated supervisor on his radio and actually found another tech in the neighborhood that had one! (that's the short story)
25 minutes later, low & behold, an SA 8300 Rev 2.4 box was in my grasp! He hooked it up and it booted up and actually worked!
HDMI works but not the component. They don't work together it seems. Unplugging the HDMI activates the component output.
Now I have the firewire to use as well assuming it works!
Now I have to end my letter of complaint on a positive note!
Oh well. At least I have a new box that hopefully won't start rebooting and doing all those lousey things the other one did to interupt my HDTV viewing.
I do have to wait until the box warms up, very cold in the truck, and try & use all the functions. I am optomistic that it will work well.
All in all a very productive and positive 4 1/2 hour TWCNYC experience!
Time will tell. Im happy for you,lets hope it will last. :cool: I sent my letter :(

I hope the sarcasm was noted at the end of my last post!
Of course I will wait a few days before sending in that letter as I must add my new experience to both the negative and positive. Plus test the box of course.
I've always hung up the box I had with the PIP/Swap features, especially in the last few months. The negative effects seemed cumulative. Weird!
Now I have a brand new shiny box to use and I will baby this sucker as much as I can! I have so much time wasted troubleshooting and re-installing the box that I had so this one will get the princess treatment for the time being. I need the rest!
My complaint is based on the lack of communication or acknowlegement of the service dept. and the techs and CSR's. The waste of my time and their resources. I could write reams of paper to describe lousey experiences with the company including a disgraceful incident at 23rd street! I'm disabled and was totally dissed on one visit. I wish I had documented that one! It has nothing to do with the lack of service of which we pay allot of money for.
I'm ging to watch some beautiful HDTV from my Sharp now. I have to wait until Friday when the Sharp service call tries to restore my sound that disappeared while trying to check out the 'box'!! I'm using the Optical out to my Cinema Station for sound which is what I wanted to do anyway, just not right now!
My head hurts from all this thinking! Good nite!

Service charges = cable bill

Since I was already on hold for a while trying to save a few bucks I figured I might as well ask for something. All I said was that I think that this cable bill is too much and I’m considering switching to Direct TV for a lot less money and more services. I said is there anything that you can do to keep me as a customer. They transferred me to another department and I went through the same spiel. The CS said that he could give me a 6 month discount of 10 bucks per month. I could have played the game some more but I was pleased with the 10 buck break. I guess in 6 months I can do this again.

Thanks Larry. I'll probably try it at some point, too. Can't hurt to try. :confused:

Does any one know if they have 8300HD firewire 2.4 boxs at 23st??

THANK YOU

I'm 'told' to call and ask for a 'foreman' to get an updated box. They are the only ones that will know where these elusive boxes are. The 'foreman' I spoke to had to call 3 techs before finding one on a truck.
This was during a service call.
You can also write a letter of complaint and ask for one.
Good luck!

so I see that there are all these revisions to the 8300HD DVR. Any updates to the Pioneer "Can't Hit the guide button in HD" Voyager? Yes I get the new market is for cable TV DVR's. so any thing? Maybe the PACE box coming to Manhattan?

1/1: 159 NYS Legislative
..... 519 changes to Deutsche Welle
1/4: 572 Ravi Punjabi Network
...... 325 Here TV!

New On Demands:

1018 Fine Living
1019 GAC
1020 Speed
1021 TBS
1022 TNT
1023 Adult Swim
1024 Sportskool
1025 Exercise TV

1031-1034 will no longer simulcas premium On Demands


Still no Thirteen On Demand

OK, so I've got a weird problem - HD channels are fine, but I only get audio on the SD channels - the TV's not getting a video feed through HDMI for the SD channels. When I switch back to a HD channel, everything's back to normal. This all started with the infamous 12/8 "upgrade." I've tried rebooting, no dice. Any ideas? Thanks!

Hello. I would not have high hopes in SA 8300hd rev2.4. The one I was offered in Queens location did not have a firewire output at all. Brgds, Robert.

Hello. I would not have high hopes in SA 8300hd rev2.4. The one I was offered in Queens location did not have a firewire output at all. Brgds, Robert.

I might be wrong, but based on a few posts I read, hardware rev2.2 is the one with the active Firewire ports. I also have rev2.4 and it does not even have the "physical" Firewire ports.

Opps!
I just checked my 8300 and I got the 2.2, with firewire, not the 2.4!
Works fine so far!
I'll keep pushing it softly. I have gotten a few hicups on the video but just a frame or 2 at a time.
Also, this version is much noisier than the older box, rev 1.2.

OK, so I've got a weird problem - HD channels are fine, but I only get audio on the SD channels - the TV's not getting a video feed through HDMI for the SD channels. When I switch back to a HD channel, everything's back to normal. This all started with the infamous 12/8 "upgrade." I've tried rebooting, no dice. Any ideas? Thanks!
One behavior that has changed in the new version of the Passport software on the box is that for some reason, the box "prefers" to send 480i to the monitor for SD video. Perhaps your TV does not support 480i (or even if it does, 480i is generally much worse looking than 480p)?

Here's the way to test (off the top of my head, so no guarantees I've got everything 100%):
Press the settings button
Press "A" for Advanced Settings
Arrow down until you get to "Output settings" and press "SELECT"
Click on 480i to uncheck this option (if it's checked)
Make sure 480p is checked, and if not, click it to select
click whatever it takes to keep the new changes you've made and exit from the menu.

If this was the problem, everything should be OK now.

Scott

Opps!
I just checked my 8300 and I got the 2.2, with firewire, not the 2.4!
Works fine so far!
I'll keep pushing it softly. I have gotten a few hicups on the video but just a frame or 2 at a time.
Also, this version is much noisier than the older box, rev 1.2.

I jest got back from 23st,they do not have any 2.4 boxs with firewire.The 2.4 boxs that they have no firewire. I got a new 8300HD 2.2 firewire box. So far it works.IT has passport echo 1.8.112. We will see what will happen??? :(

Good luck Angel35 and let's compare notes during the next week or two!
How long was the wait at 23rd st? Did they know what you were talking about?
As I've said before, I don't have any luck there so I'm just curious.
I've tried being overly nice as well as 'stern' but saw no real difference in the way I was treated.
I have better luck being inconvenienced by the CSR's & service dept's lack of communication taking 2 to 4 visits to get what I need. I always feel bad for the poor tech that has no clue as to what the CSR's said to me or promises made! So? More visits!

Hey everyone,

I've been having a hell of a problem with TWC NY in the past week. I think I've studied these issues (both in this forum and elsewhere), but if anyone has info to help inform me please chime in. Links, especially to relevant laws and rulings, would be appreciated.

The issues:
1) My SA 3250HD rebooted last Friday 12/16, after which *all* HD channels produce garbled A/V output when recorded on my Power Mac. This happens when recording with AVC Browser or iRecord, and when playing back with VLC. MPEG Streamclip gives an “unsupported file type” error. The recording apps output at the proper bitrate, the files just appear to be corrupted. Previously, only non-broadcast HD channels (TNT HD, Disc HD, HBO HD, Sho HD) would do that. I can still record SD channels 1 - 5 (this includes TNT), 7 - 11 (this includes TBS and CNN). Note that I cannot record WNET (local Public Broadcasting Station), WPXN, MSG, MNN, and NYCTV, which are all broadcast channels.

They replaced the box, but all the same issues persist.

2) The tech, and his foreman via walky-talky, said that TWC NY does not allow FireWire connections to computers, and that they are only required by law to provide FireWire connections to HDTVs and DVCRs. FCC 03-225A1, Section III, Subsection D, Paragraph 24, seems to read that they have to provide one to any customer that requests one.

3) The tech, and his foreman via walky-talky, said that there is copy protection on all FireWire output to prevent it from being recorded to computers. While technically correct that there is a setting on all HD content, the 5C regulations found at DCTP.com seem to state that broadcast HD channels should be set at 5C=0, copy-freely, and thus not need any HTCP authentication to stream over FireWire properly.

4) The tech said that TWC NY does not apply any of the copy protection, they just rebroadcast signals. They “don't even have the technology to apply it. All copy protection is set by the content-provider before reaching TWC NY.”

5) The tech said there is one signal sent out to all of Manhattan, so if there is a problem with the settings on my line there is a problem with everyone’s line. Is anyone else on TWC NY able to record broadcast HD channels to their Mac or PC?

6) The tech said my previous box must have had older software allowing me to record broadcast HD channels, and the reboot updated it. The Passport version is the same on both, 3.3 build 017. He said they make minor changes all the time that don't update the version number.

7) When asked how my box was working fine for 9 months recording things, and the fact that broadcast HD sent over-the-air has no copy protection (well, not yet...), the tech said "the broadcast channels must have just put new copy protection on their cable feeds they send us."

8) The tech said that most likely this is a combination of my SA3250HD finally working properly and my computer having problems. I tried using my iBook as well, which also worked fine previously, and it has all the same issues.

Given that for weeks earlier this year, until I found the FCC ruling 03-225A1, TWC NY said they didn't offer boxes with FireWire and that they weren't required to in any case, I trust what TWC NY says about as far as I can throw my HDTV.... I’m less than shocked that they keep suggesting that it would just be easier if I switch to a HD DVR STB for $9/month.

I've also gotten the "unrecordable channel" message every time I've tried to record a Ranger game in HD. One time it let me do it, but that's becasue I was home for the start of the game. Other times the program guide says the game will be on in HD but it isn't, leading to lame recordings of aerial shots of New Zealand... I think some of the games get blacked out in HD locally (Manhattan) although why they would do this is insane...in fact the whole Ranger HD things has been horrible. Seems like TWC just doesn't care...and neither does Cablevision. It's odd, if they're trying to win back audiences to hockey, that they wouldn't do a better job gettting us HD broadcasts. How hard could it be???

Larry

Aerial shots of New Zealand? You get Lord of the Rings in HD? And you think it's lame? ;-)

Good luck Angel35 and let's compare notes during the next week or two!
How long was the wait at 23rd st? Did they know what you were talking about?
As I've said before, I don't have any luck there so I'm just curious.
I've tried being overly nice as well as 'stern' but saw no real difference in the way I was treated.
I have better luck being inconvenienced by the CSR's & service dept's lack of communication taking 2 to 4 visits to get what I need. I always feel bad for the poor tech that has no clue as to what the CSR's said to me or promises made! So? More visits!
Tinhead. The wait was about 15MINs. They seemed to know what iwas talking about. Iwas told that they did not have any 8300HD 2.4 firewire boxs if or when they will have them. I had no problems geting what i wanted the 2,2 firewire box so far its working well. I will let you know how things go. :rolleyes:

Thanx for the info Angel35! Next time I need to go there can I pay you to come with me so I don't suffer the stress I usually get from dealing with them?
Maybe things have improved there so I'll give them the benefit of the doubt for now.
My head is still trying to unwrap itself from all the troubleshooting I've had to do besides the 'social engineering' I had to do to get the right box for me over the last 2 months!
I've learned to inject a little humor here to help me cope!
BTW-I had my service call for my Sharp 37 G4U today and the tech was very impressed at my level of knowledge about the system and my TWC equipment. I obviously saved him allot of time diagnosing the problem!
He ordered a replacement audio board for the 'screen' part of my 2 piece system-(screen and the AVC-Audio Visual Center) after doing a re-boot of the screen part of the TV. Saving me a TV rental while the set is in the shop!
He still wouldn't tell me how to get into the 'diagnostic' mode on the Sharp or how to 'reboot' or 're-set' that part of the TV ( I re-set the AVC box to no avail).
I would like to try to do a calibration on the TV after they restore my sound. If anyone knows where I can get the procedure I would much appreciate it.
I've done many calibrations on old TV's and HVAC systems using computers and instruments over the course of my career. I build my own computers as a hobby too. I'm disabled and home allot since an on the job injury so any help on this 'new' system would be of immense help to me. I know how to follow a set of procedures, read a schematic and blueprints. I've misplaced my soldering gun tho!
Angel35, have you noticed any excessive hard drive noise?
Have a great holiday everyone!

Great post MikeinNY!
If you can articulate a detailed letter like this post to complain to the proper places I bet you would get your own personal rep to assist you! Your complaint would then be passed on to
It sounds like your box had it's functions knocked out by a software upgrade such as the 12/8, 112 update on the SA 8300 boxes. That's pure speculation of course.
Look at page 204 and my post of 12/15 to get the info.
Where did you find the FCC cites relating to the service that TWC must give us?
I appreciate your thoroughness, thanks.

Visiting relatives here from by home base in Raleigh. Can't find info after a brief search and can use some help. What channel is the Diag Mode on here in NYC (Queens, Howard Beach)? Also, are the SA8300 models available here, yet? There is a SA8000 where I'm staying.

Thanks!

Visiting relatives here from by home base in Raleigh. Can't find info after a brief search and can use some help. What channel is the Diag Mode on here in NYC (Queens, Howard Beach)? Also, are the SA8300 models available here, yet? There is a SA8000 where I'm staying.

Thanks!

Diag Mode: channel 1999

SA8300 models are available

Hi. I'm in the market for an HDMI cable. Can someone please suggest a vendor that sells them for a reasonable price?

TIA & Happy Holidays....JL

Thanx for the info Angel35! Next time I need to go there can I pay you to come with me so I don't suffer the stress I usually get from dealing with them?
Maybe things have improved there so I'll give them the benefit of the doubt for now.
My head is still trying to unwrap itself from all the troubleshooting I've had to do besides the 'social engineering' I had to do to get the right box for me over the last 2 months!
I've learned to inject a little humor here to help me cope!
BTW-I had my service call for my Sharp 37 G4U today and the tech was very impressed at my level of knowledge about the system and my TWC equipment. I obviously saved him allot of time diagnosing the problem!
He ordered a replacement audio board for the 'screen' part of my 2 piece system-(screen and the AVC-Audio Visual Center) after doing a re-boot of the screen part of the TV. Saving me a TV rental while the set is in the shop!
He still wouldn't tell me how to get into the 'diagnostic' mode on the Sharp or how to 'reboot' or 're-set' that part of the TV ( I re-set the AVC box to no avail).
I would like to try to do a calibration on the TV after they restore my sound. If anyone knows where I can get the procedure I would much appreciate it.
I've done many calibrations on old TV's and HVAC systems using computers and instruments over the course of my career. I build my own computers as a hobby too. I'm disabled and home allot since an on the job injury so any help on this 'new' system would be of immense help to me. I know how to follow a set of procedures, read a schematic and blueprints. I've misplaced my soldering gun tho!
Angel35, have you noticed any excessive hard drive noise?
Have a great holiday everyone!




Tinhead Every time i go to 23st. it seems they have new people. Some are nice some are jerks. This may be why at times they dont know what your talking about. I dont know if they get any training, it seems like they dont. My 8300HD still working well :)By the way no noise on drive

Hi. I'm in the market for an HDMI cable. Can someone please suggest a vendor that sells them for a reasonable price?

TIA & Happy Holidays....JL

I like these cables a lot - good quality and reasonable prices. They also delivered very quickly to NYC IIRC.

http://www.ramelectronics.net/html/DVI-hdmi_cables.html

Hi. I'm in the market for an HDMI cable. Can someone please suggest a vendor that sells them for a reasonable price?

TIA & Happy Holidays....JL
I have had good luck with www.monoprice.com for good low priced HDMI, DVI, Toslink and component cables.

I have had good luck with www.monoprice.com for good low priced HDMI, DVI, Toslink and component cables.

Thanks. As you said, low price. I've placed my order. :)

Regards...JL

Diag Mode: channel 1999

SA8300 models are available

Thanks, but that didn't work. The box is the (old) SA8000. Any other channels for Diag?

Also, is the SA8300 difficult to get in Queens (Howard Beach)?

Thanks, but that didn't work. The box is the (old) SA8000. Any other channels for Diag?

Also, is the SA8300 difficult to get in Queens (Howard Beach)?

The TWC plant in Queens Center Mall, Elmhurst is open 7 days a week though I doubt they are open today. If you are upgrading from SD to HD and prefer to pick it up rather than wait for service, I suggest you call in an order first.

we're getting charged 10 bucks a month for the remote?
My bill does not have this charge. I get 2 charges on my bill - DTV value Pack and DVR service.
i was told it looks like on the bill a charge of 2 dollars per month was added under each different cable box we have (1 hd, 1 dvr, 2 regular dtv boxes)

I've noticed the last few days I don't get a digital audio signal on my 8300. I know it's not my receiver becasue my dvd player still gives a dolby signal and I know it's not the connections because I'm getting analog audio.

Anyones else have this?

Any ideas?

My 8300 has been losing the dolby digital signal every so often. To remedy this, I go to settings, digital audio out and then first click on two channel stereo and then dolby digital. By redoing this, it brings back dolby digital. This has happened ever since the upgrade of several days ago.

My 8300 has been losing the dolby digital signal every so often. To remedy this, I go to settings, digital audio out and then first click on two channel stereo and then dolby digital. By redoing this, it brings back dolby digital. This has happened ever since the upgrade of several days ago.

It's happened for me from the moment I got the 8300 back in September. It's a known issue, and there are a lot of posts through this thread regarding it, although I doubt TWNYC cares or could fix it if they did. One thing that will trigger this DD-stereo switch is the little alert message box that pops up informing you it's about to switch the tuner to a programmed recording. Other times, it's happened to me for apparently no reason. Must be a software issue.

Upcoming HD games on Channels 708 & 712

Channel 708 - HD Specials
12/27 - NJ Nets 7:30pm
12/30 - NJ Nets 7:30pm

Channel 712 - HD Specials
12/27 - College Basketball 6:30pm
12/27 - College Basketball 8:30pm
01/02 - NY Knicks 7:30pm

My 8300 has been losing the dolby digital signal every so often. To remedy this, I go to settings, digital audio out and then first click on two channel stereo and then dolby digital. By redoing this, it brings back dolby digital. This has happened ever since the upgrade of several days ago.

Bingo! Thanks a ton.

Upcoming HD games on Channels 708 & 712

Channel 708 - HD Specials
12/27 - NJ Nets 7:30pm
12/30 - NJ Nets 7:30pm

Channel 712 - HD Specials
12/27 - College Basketball 6:30pm
12/27 - College Basketball 8:30pm
01/02 - NY Knicks 7:30pm

Is anyone else getting the subscription service message on 712 right now? I'd rather not spend the half hour it'll take to get through to a human if I call...
-JMP

Eric: This happened to me with Numbers last Friday night. The box recorded the first 16 minutes and then just stopped. This was the first problem I have had in quite awhile. Mine is one of the boxes with the original firmware.

LL3HD, LisaM, EricScott,

This problem seems to be happening to all of us. Per Larry's earlier comment, could this have anything to do with how full the hard drive is? With no new programming on TV because of the holidays, my hard drive has less than 6 hours on it now. And incredibly, everything I tape and watch is now 100% perfect. No audio or visual dropouts. No problems whatsoever. Football games this weekend were the best I've had in months (since the box was empty perhaps?)

Has anybody else experienced this? And has anybody shared it with our friends at TWC?

Paul

None of the two basketball games recorded for me last night , I guess they never turned the channel on.

To all using the JVC 40K D-VHS recorder with 3250HD through firewire 1394, has this worked at all lately?

I have been trying to record 701 or 703 with zero luck since last Thursday.


Paul

8300 updated on Staten Island

Last night my 8300 was updated from version 1.8.095 (an old version according to what many others have) to version 1.8.112, dated 8/31/2005. I haven't noticed any difference but, as has happened to others, the audio was in 2-channel mode after the update. I changed the setting to 2-channel mode and then back to Dolby digital. This restored my Dolby digital.

Cynthia

Interesting thought but my boxes are rarely full and weren't when I was having issues. Both boxes have been behaving better lately but then again, I haven't had many scheduled recordings.

LL3HD, LisaM, EricScott,

This problem seems to be happening to all of us. Per Larry's earlier comment, could this have anything to do with how full the hard drive is? With no new programming on TV because of the holidays, my hard drive has less than 6 hours on it now. And incredibly, everything I tape and watch is now 100% perfect. No audio or visual dropouts. No problems whatsoever. Football games this weekend were the best I've had in months (since the box was empty perhaps?)

Has anybody else experienced this? And has anybody shared it with our friends at TWC?

Paul

Welll it happened again!
My new SA8300 rev 2.2 (w/firewire), installed last week, has lost the HDMI output! It happened Tuesday nite. I checked my audio digital output, in settings, and the HDMI option is gone, again! Had to unplug the HDMI cable to 'activate' the componenet output of the STB to the Sharp otherwise no picture.
After unplugging,unwiring & re-installing I just give up! Weird how it crapped out on me as I got a HDMI to DVI adaptor cable from Monoprice.com (they rock-thanks for the recomend)!
I didn't even get a chance to use the new cable! I'm now on component out to my Sharp G4U and optical out to my Yamaha Cinema Station.
I'm waiting for Sharp to fix my sound under warrenty(2 weeks for a sound board replacement) on the HDTV which blew out 2 weeks ago and now I notice some video wierdness and a couple of 'dead' pixels on the screen! I'm gonna call Sharp again to escalate the call to include a video inspection to see if they'll just give me a new set somehow. I'd even pay a few bux for the option. I'm exhausted!
Any ideas?
TIA

Welll it happened again!
My new SA8300 rev 2.2 (w/firewire), installed last week, has lost the HDMI output! It happened Tuesday nite. I checked my audio digital output, in settings, and the HDMI option is gone, again! Had to unplug the HDMI cable to 'activate' the componenet output of the STB to the Sharp otherwise no picture.
After unplugging,unwiring & re-installing I just give up! Weird how it crapped out on me as I got a HDMI to DVI adaptor cable from Monoprice.com (they rock-thanks for the recomend)!
I didn't even get a chance to use the new cable! I'm now on component out to my Sharp G4U and optical out to my Yamaha Cinema Station.
I'm waiting for Sharp to fix my sound under warrenty(2 weeks for a sound board replacement) on the HDTV which blew out 2 weeks ago and now I notice some video wierdness and a couple of 'dead' pixels on the screen! I'm gonna call Sharp again to escalate the call to include a video inspection to see if they'll just give me a new set somehow. I'd even pay a few bux for the option. I'm exhausted!
Any ideas?
TIA Tinhead. Im sorry to hear about your problems.So far every thing is working well. No problems with HDMIor any thing else. Maybe you should have TWC check your cables coming into your apt.HEADEND PROBLEMS??? :confused:

Thanx for the compassion Angel35!
My signal is so good here they had to throttle it 'down' a couple months ago! I made them give me good signal over the years by complaining allot and talking to local techs on the street just to gain knowledge. I have a big TW cable amp in my backyard that was 'just' fixed after years of people on my block complaining of 'ghosts' and other artifacts that TWC said were impossible over digital signals. We didn't care about what they said was impossible we just wanted a clear picture like they promise! We did have ghosts!
Oh, connectors were changed, wires replaced, building services techs replaced components (splitters) & wires and finally this amp was repaired/replaced (just this year)after ignoring my requests to have it checked over 2 years. That's when I signed back up to TWC! My neighbors finally had a great picture so I wanted one too!
I've had foreman with techs come to my house and told me 'that's the best we can do'. Had 24 hour monitoring. I had things taped on my VCR to 'prove' to them the 'impossible' things I was experiencing were real so I switched to DirecTV a few years ago after being deemed a Pain in the Ass and rejoined TWCNYC this past March because of their promo and lousey HDTV from DirecTV!
Comparing both inputs TWC was sharper! I'm waiting for MPEG 4 to make a decision.
Then it's Dish or DirecTV for my HDTV!
Time Warner-Wake UP!

Does anyone have an updated list of channels, HD and SD are are available via QAM tuner, without a cablecard (i.e., unencrypted). I was thinking about buying: http://www.fusionhdtv.co.kr/eng/Products/HDTV5usb.aspx so that I could get OTA and unencrypted QAM channels. Anyone have any insight?

Thanks

Drew

[B][U]TINHEAD All i can say is WOW. With all that you still have problems.I hope you have better luck in the New Year.

Well I've had my display and HD box for about a year and I'm thinking of going HDMI. Now does anyone have experience using the 3250HD DVI output to a HDMI input? Can I use a receiver that has HDMI switching? Would that mean I need a DVI-HDMI cable from HD box to receiver and HDMI-HDMI cable from receiver to display? I hope someone out there is using this setup through receiver successfully with TWCNYC. BTW I'm looking to use the Onkyo 803 receiver with HDMI switching.

First, HAPPY NEW YEAR!

I've been reading a lot about the new NBC Universal cable channel "Sleuth". It is supposed to be carried by TWC beginning Jan. 01, 2006, but it is no where to be found, at least on TWC-NYC. Does anyone have information regarding this new channel?

TIA....JL

First, HAPPY NEW YEAR!

I've been reading a lot about the new NBC Universal cable channel "Sleuth". It is supposed to be carried by TWC beginning Jan. 01, 2006, but it is no where to be found, at least on TWC-NYC. Does anyone have information regarding this new channel?

TIA....JL
I scrolled through the channels and found it on 102

I scrolled through the channels and found it on 102

Thanks QMAN71. I didn't find it earlier because channel 102 is still tagged "TRIO".

Regards....JL

Thanks QMAN71. I didn't find it earlier because channel 102 is still tagged "TRIO".

Regards....JL
Ah, that would make it tough to find, it actually shows "sleuth" in the guide here in SI.

Trio gone? Where did it go?
Did I miss the memo?
Am I supposed to watch Current or HSN instead?
I still miss TechTV!
Happy New Year!

Notice DirecTV has slated this for HD PPV on the 6th. Any rumors such features will appear on NYC TWC's channel 720 HD PPV? Doesn't seem to be much, if anything, there.

BTW, here's a nice how-they-made-it article (http://www.wired.com/wired/archive/13.06/war.html?pg=1&topic=war&topic_set=) in Wired that details the all-digital production. -- John

Trio gone? Where did it go?
Did I miss the memo?
Am I supposed to watch Current or HSN instead?
I still miss TechTV!
Happy New Year!

The Trio cable channel has been taken off the air and has been moved to a broadband website (www.trioplus.com). Here is an article that explains it: http://www.marketingvox.com/archives/2005/11/22/nbc_relocates_trio_cable_channel_to_the_web/

Hope this helps...JL

Correction SRFast--.tv not.com=http://www.trioplus.tv/ otherwise it's an adhesive tape site from Germany! (?)
Thanx for the info!
Any other changes I should know about?

Anyone know how to count dead pixels on an LCD screen or where to find such info?

They're playing at MSG tonite vs Wash...MSG has the game exclusively...and it's NOT on 712??
What's up with this??

Correction SRFast--.tv not.com=http://www.trioplus.tv/ otherwise it's an adhesive tape site from Germany! (?)
Thanx for the info!
Any other changes I should know about?

Anyone know how to count dead pixels on an LCD screen or where to find such info?

I stand corrected. When I first went to the site, I saw "www.trioplus." and when I gave you the url, I assumed it was "com" when it was actually "tv".

Regards...JL

They're playing at MSG tonite vs Wash...MSG has the game exclusively...and it's NOT on 712??
What's up with this??

that game is a repeat
only live games are shown on 712

that game is a repeat
only live games are shown on 712

Gotcha.....thanks. :o

Well I've had my display and HD box for about a year and I'm thinking of going HDMI. Now does anyone have experience using the 3250HD DVI output to a HDMI input? Can I use a receiver that has HDMI switching? Would that mean I need a DVI-HDMI cable from HD box to receiver and HDMI-HDMI cable from receiver to display? I hope someone out there is using this setup through receiver successfully with TWCNYC. BTW I'm looking to use the Onkyo 803 receiver with HDMI switching.

Can anyone help, before I buy a receiver with HDMI for nothing. Thx.

Looks like the premium movie channels are dropping their "On Demand" services as of Jan.04. Does anyone know what will replace them?

TIA....JL

Looks like the premium movie channels are dropping their "On Demand" services as of Jan.04. Does anyone know what will replace them?

TIA....JL

they are not all being dropped, just the duplicates from 1031-1034
you still can watch them on:
200-HBO
210-Cinemax
220-Showtime
230-TMC

they are not all being dropped, just the duplicates from 1031-1034
you still can watch them on:
200-HBO
210-Cinemax
220-Showtime
230-TMC

Thanks Andy.

Can anyone help, before I buy a receiver with HDMI for nothing. Thx.
i own the sony 30 xs955.
I originally went with component inputs, loved the picture and ofcourse thought the sd sucked. So I switched to HDMI and wow, big noticable difference in your hd signal plus using hdmi for sd channels has helpd it tremendously to look very good.


go hdmi and you'll be happier.

If you have the ability to connect your components via HDMI, go for it. I connect my Mits DLP HDTV to a SA 8300HD DVR via a HDMI cable and the PQ is great. I use a Toslink (fiber optic) Optical Audio cable for the audio from 8300HD to a Bose 321 AV Receiver.

Hope this helps...JL

For the second time in the past few days, my 8300HD has rebooted itself right in the middle of watching live tv. I was changing channels when the unit froze, rebooted and turned itself off. Anybody else experiencing this?

i own the sony 30 xs955.
I originally went with component inputs, loved the picture and ofcourse thought the sd sucked. So I switched to HDMI and wow, big noticable difference in your hd signal plus using hdmi for sd channels has helpd it tremendously to look very good.


go hdmi and you'll be happier.

Thanks srfast as well.
I'm gonna go for it. Now is it true the dvi-hdmi cable dosent have to be a monster one for it to look good. In other words this will do?

http://www.bhphotovideo.com/bnh/controller/home?O=productlist&A=details&Q=&sku=371745&is=REG&addedTroughType=search

For the second time in the past few days, my 8300HD has rebooted itself right in the middle of watching live tv. I was changing channels when the unit froze, rebooted and turned itself off. Anybody else experiencing this?

Ghosts? That sounds like the company for sure. Call them and complain, ask for credit for interupted service and see what they say ;)

Thanks srfast as well.
I'm gonna go for it. Now is it true the dvi-hdmi cable dosent have to be a monster one for it to look good. In other words this will do?

http://www.bhphotovideo.com/bnh/controller/home?O=productlist&A=details&Q=&sku=371745&is=REG&addedTroughType=search


I just got my 6 foot HDMI to DVI, a 6 foot optical TOSLINK and a 15 foot firewire cable from monoprice.COM for about 20 bux TOTAL and they work just fine!
Don't just buy blindly. Do some research.
You do not 'need' expensive connectors!

Thanks srfast as well.
I'm gonna go for it. Now is it true the dvi-hdmi cable dosent have to be a monster one for it to look good. In other words this will do?

http://www.bhphotovideo.com/bnh/controller/home?O=productlist&A=details&Q=&sku=371745&is=REG&addedTroughType=search

If all your components were reference lab grade, the high priced cables would be justified. Most home users have a mixed component environment and the highest priced cables will not correct the shortcomings of the "weakest link." Sometimes it makes it worse. Buy reasonably priced cables from a trusted vendor and you will be fine. As tinhead stated, monoprice.com is a good source for cables.

Regards...JL

For the second time in the past few days, my 8300HD has rebooted itself right in the middle of watching live tv. I was changing channels when the unit froze, rebooted and turned itself off. Anybody else experiencing this? IT seems when you change channels to fast on the 8300HD it will freeze and reboot. It has happend to me in the past.It has not happend on my new box.It has Passport- echo 1.8.112. Idont know if this fixed it?? ;)

For the second time in the past few days, my 8300HD has rebooted itself right in the middle of watching live tv. I was changing channels when the unit froze, rebooted and turned itself off. Anybody else experiencing this?


If you go back to page 202 in this forum you can follow the tale of my woes with TWCNYC and the SA 8300 box!
Check your rev #, under the box, and if it's 1.2 like my old one call & complain about the erratic behavior of your box. I now have a rev 2.2 that has just lost the HDMI function again so I have to 'update' my letter again.
After a few calls and tech visits you may want to write a letter of complaint like some of us here have done.

Oh, ask for a foreman if you get frustrated over the phone. That's what the tech told me to do to get around the 1st level CSR's.
Good luck and have patience!

LL3HD, LisaM, EricScott,

This problem seems to be happening to all of us. Per Larry's earlier comment, could this have anything to do with how full the hard drive is? With no new programming on TV because of the holidays, my hard drive has less than 6 hours on it now. And incredibly, everything I tape and watch is now 100% perfect. No audio or visual dropouts. No problems whatsoever. Football games this weekend were the best I've had in months (since the box was empty perhaps?)

Has anybody else experienced this? And has anybody shared it with our friends at TWC?

Paul

Wanted to give a quick update. I exchanged my 8300HD for a new box and the picture has never been better. I taped and erased quite a lot over the last year and I frequently had the hard drive at max capacity. The picture quality near the end was horrible. Could there be a correlation? I saw somewhere on this site people talking about defragging the hard drive, etc? Can this be done, because I don't think it's a coincidence that my picture quality gradually got worse the more I taped and now is perfect with a new, clean box?

Wanted to give a quick update. I exchanged my 8300HD for a new box and the picture has never been better. I taped and erased quite a lot over the last year and I frequently had the hard drive at max capacity. The picture quality near the end was horrible. Could there be a correlation? I saw somewhere on this site people talking about defragging the hard drive, etc? Can this be done, because I don't think it's a coincidence that my picture quality gradually got worse the more I taped and now is perfect with a new, clean box?
There are 2 ways to accomplish this -- reformat the hard drive (there is a reboot keypress combination to accomplish this, but I can't for the life of me remember what it is), or delete everything on the box (including your scheduled programs and recurring programs) and then cold boot, which will effectively accomplish the same thing.

Scott

It's 2006, where are the new HD channels TW promised us.

My 8300 has been losing the dolby digital signal every so often. To remedy this, I go to settings, digital audio out and then first click on two channel stereo and then dolby digital. By redoing this, it brings back dolby digital. This has happened ever since the upgrade of several days ago.

THANK YOU!

I know this problem has been mentioned by several posters here but I never even considered that I was a victim of this same scenario when I wasn’t hearing DD. Stupid me! I thought that there were problems with the individual broadcasts. Doh! I can’t believe I watched all of those wonderful Christmas programs with the crappy audio.

It’s wise to pay attention to other people’s problems, thanks for the fix. My HT is sounding sweet again.

THANK YOU!

I know this problem has been mentioned by several posters here but I never even considered that I was a victim of this same scenario when I wasn’t hearing DD. Stupid me! I thought that there were problems with the individual broadcasts. Doh! I can’t believe I watched all of those wonderful Christmas programs with the crappy audio.

It’s wise to pay attention to other people’s problems, thanks for the fix. My HT is sounding sweet again.


This happens to me also. Actually, it seems to happen on a weekly basis on my box.

Hi there, I'm having two TWC 8300HDs installed next week when my Pioneer 1130 is delivered. I have skimmed a lot of this thread, but is there anything that I specifically should make certain I get (in terms of box, firmware, etc.)? Also, it sounds like everyone recommends using the HDMI connection from the box to the set, but are there any dissenters who prefer component for some reason?

Any advice would be appreciated. Oh, one more thing, can you hook up an external HD to this box to expand the storage and, perhaps, avoid some of the trouble that seems to be caused by a full hard drive?

Thanks,

Al

... can you hook up an external HD to this box to expand the storage and, perhaps, avoid some of the trouble that seems to be caused by a full hard drive?

Al

AFAIK-- no, not at this time.

Look at this link. Check out post 2419. And I guess—stay tuned.

http://www.avsforum.com/avs-vb/showthread.php?p=6805036&&#post6805036

IT seems when you change channels to fast on the 8300HD it will freeze and reboot. It has happend to me in the past.It has not happend on my new box.It has Passport- echo 1.8.112. Idont know if this fixed it?? ;)
This also happens to me and has since I first got the 8300 last January.

This also happens to me and has since I first got the 8300 last January.

Sometimes, all it takes is for me to look at the remote the wrong way… and… well, you know, but seriously, I rarely change channels without pressing the guide and then searching and selecting. Or, I’ll change channels directly by inputting the exact channel numbers. Those days of surfing up or down are long gone.

It's 2006, where are the new HD channels TW promised us.
Which ones did you have in mind? I'm still waiting for the Mets games in HD, which I was told I'd be able to get by the end of the 2003 season.

Are there any channels we were told we should specifically expect by the end of 2005?
-JMP

....the seeming "holy grail" we've been waiting for has been reported as working in NYC by this member:

http://www.avsforum.com/avs-vb/showthread.php?p=6844455&&#post6844455

....the seeming "holy grail" we've been waiting for has been reported as working in NYC by this member:

http://www.avsforum.com/avs-vb/showthread.php?p=6844455&&#post6844455


http://discountechnology.com/s.nl/sc.2/category.12/it.A/id.220/.f

It's 2006, where are the new HD channels TW promised us.

Which ones were you promised and is one of them ESPN2?

Ok my SA8300HD rev2.4 box in Staten Island was working great for a while.

Then after the recent update something went weird. Whenever I change the channel too fast, video via HDMI simply stops. The audio works fine, channels can be changed, but on the screen all you see is black. If I unplug the HDMI cable and plug it back in, all goes back to normal, but I am a channel surfer so it feels like this happens to me at least 2-3 times a day. Anyone else experience this?

It's 2006, where are the new HD channels TW promised us.
It's not HD, but a new channel 156 started today on TWC in Brooklyn: "News 12 Brooklyn," which is actually a Cablevision-owned channel. Also new today is channel 159 for the NYS legislature.

Have had some recording issues on both of my 8300's (one is a 2.2 box; the other is a 1.2 box) the past few days. Basically it records less than one minute of a scheduled recording. Happened to CSI Miami this week - recorded fine on one box but on the other it showed 9:59-9:59 and if you go to play it, you get a gray screen. Happened to the other box for a different show last week (can't remember which one).

Anyone else having this problem lately?
This same problem happened to me with my last two recordings. Also when I tried to play the recording, I got the same grey screen but then the box froze and then automatically rebooted. I checked how much space was still on my DVR and it is only 60% full. I would rather not swap out my box since I have about 16-20 hours of recorded shows I want to eventually watch. Does anyone know what is causing this issue and does it continue to occur with your boxes?

FYI,

Just in case you haven’t noticed, we have some new ON Demand channels. These new OD channels replaced the Premium ODs that were in the 1000 range.

Some are amusing. There’s an exercise channel, just in time for those New Years resolutions. There’s Speed Channel, etc. etc. Worth a shot when nothing is on.

Now if they would only give us some more HD.

FYI,

Just in case you haven’t noticed, we have some new ON Demand channels. These new OD channels replaced the Premium ODs that were in the 1000 range.

Some are amusing. There’s an exercise channel, just in time for those New Years resolutions. There’s Speed Channel, etc. etc. Worth a shot when nothing is on.

Now if they would only give us some more HD.

Pretty cool, now if I can only get my new remote to work with VOD :rolleyes:

Anyone know where TNT HD is located on the ASTC tuner if your do direct connect??? I know it's 710 on the cable box for those of you that have one....thanks!

Anyone know where TNT HD is located on the ASTC tuner if your do direct connect??? I know it's 710 on the cable box for those of you that have one....thanks!

TNT-HD is encrypted and cannot be received without the STB or CC.

Regards...JL

Did this happen to any one?? I could not get video only audio with my component and HDMI cables. HAD to boot my 8300HD box to get video back.Any one get this???

Did this happen to any one?? I could not get video only audio with my component and HDMI cables. HAD to boot my 8300HD box to get video back.Any one get this??? :confused:

New Tivo HD-DVR:

http://www.tivolovers.com/252572.html

Will be nice to just rent the cable card and not the HD-DVR.

Adam

TNT-HD is encrypted and cannot be received without the STB or CC.

Regards...JL


Why would they do such a thing? TNT is suppose to be free to all subscribers, It's funny that they would encrypt TNT HD and not Discovery HD... :confused:

Why would they do such a thing? TNT is suppose to be free to all subscribers, It's funny that they would encrypt TNT HD and not Discovery HD... :confused:

Can you get ESPN-HD on your ATSC tuner? Discovery HD is broadcast in the clear, but not other digital package channels with HD counterparts are. TNT and ESPN are the two that come to mind. They are only available with the HD package.

Hope this helps...JL

Can you get ESPN-HD on your ATSC tuner? Discovery HD is broadcast in the clear, but not other digital package channels with HD counterparts are. TNT and ESPN are the two that come to mind. They are only available with the HD package.

Hope this helps...JL

I can get everything on the non pay HD tier except TNT HD with my ATSC Tuner, that's why it's strange that they would choose to scramble just TNT HD.

3 days in a row starting on wednesday I've had to reboot my SA-8300HD twice in succession to get it to play back recorded shows.... it's gotten worse because today in addition to 2 reboots, the shows recorded today won't even play...

Just got HD today with the 8300 box and am having terrible reception tonight. Everything is normal and then the picture and sound get distorted and scrambled. After a second it's back to normal, then it repeats soon thereafter. Is this a bad box or the signal? The non-hd channels seem to be ok and it wasn't doing this earlier.

I can get everything on the non pay HD tier except TNT HD with my ATSC Tuner, that's why it's strange that they would choose to scramble just TNT HD.

jcc:
That's quite interesting. You can get INHD & INHD2 on your ATSC tuner? What channels are they mapped to? I would have thought these "premium" HD channels would be scrambled.

Regards...JL

Anyone else having issues w/ HBO On Demand? For the past few days, whenever I tune to channel 200, nothing happens - in fact the 4:3 portion of the screen turns black but the edges stay on whatever channel I was on previously. 210 and 220 work fine though.

Anyone else having issues w/ HBO On Demand? For the past few days, whenever I tune to channel 200, nothing happens - in fact the 4:3 portion of the screen turns black but the edges stay on whatever channel I was on previously. 210 and 220 work fine though.

Reboot your box...either cycle power to it or if an SA8300HD hold down the power button until the words boot is displayed on the box...

During the past few Rangers games on MSG (712) there is a loud and annoying beeping playing over the audio feed. It comes out of the Digital and anlaog outputs, only on 712 and make listening to the games nearly impossible. Sounds like someone left a test tone generator on and forgot to turn it off. It sucks, now I have to go back to watching in SD on 27. Anyone else have the same probelm?

During the past few Rangers games on MSG (712) there is a loud and annoying beeping playing over the audio feed. It comes out of the Digital and anlaog outputs, only on 712 and make listening to the games nearly impossible. Sounds like someone left a test tone generator on and forgot to turn it off. It sucks, now I have to go back to watching in SD on 27. Anyone else have the same probelm?

sorry haven't had 5.1 on for the games I watched in a while.

i'll look out for it next time

Does it happen for the Knicks games too?