View Full Version : New York, NY - TWC



hsimms
03-12-09, 10:02 PM
http://www.dslreports.com/shownews/Will-Verizon-Hit-FiOS-Targets-in-NYC-101302

This fellow says FIOS not yet making much impact in NYC.

mikeM1
03-12-09, 10:11 PM
Anyone else experiencing this, particularly in the morning during the Good Day Wake Up, and Good Day NY shows on FOX 5 HD? No problems on the SD version, but over the past week i'm getting consistent and annoying breakups in the audio. :mad:

carl2680
03-12-09, 10:43 PM
http://www.dslreports.com/shownews/Will-Verizon-Hit-FiOS-Targets-in-NYC-101302

This fellow says FIOS not yet making much impact in NYC.

The problem is they haven't been agressive. They just have their little cherry picking. I am sick of TWC 3/1 QAM HD lite, I want to get FIOS...

broadwayblue
03-13-09, 12:05 AM
http://www.dslreports.com/shownews/Will-Verizon-Hit-FiOS-Targets-in-NYC-101302

This fellow says FIOS not yet making much impact in NYC.

I spoke with a FIOS employee yesterday and apparently they have delayed the opening of many of the central offices. Areas that were expected to go online the 2nd half of this year have been pushed back to 1st quarter '10. He added that they have been waiting on some technology upgrades to further enhance their service. Sounded a bit odd to me..but that's what he told me.

hsimms
03-13-09, 02:58 AM
I'm a relatively happy FIOS customer since late December. Miss my NY1. Won't look back. NBC has upgraded Ch 4 weather subchannel to a rudimentary NY1 type channel. Next comes FIOS Ch 1 which will be similar. By late spring I'm told.

Now that I've eased into the system, main complaints: the box and guide are dogs. Need work. Avoid Actiontec router for WiFi if you can. If you have a wireless you like - piggyback behind Actiontec. Turn off the Wifi on Actiontec, turn off DHCP on your wireless. Very good peer support at broadbandreports.com

TheDaveMan
03-13-09, 05:18 PM
I have an 8300HDC and Apricorn DVR Expander with TWC-NYC (Manhattan South), and according to my diag screen, my Navigator hasn't been upgraded - I'm still with 2.4.10_11.

I installed my external HD 3 weeks ago and it was working flawlessly until I just turned on my system to discover that all programs recorded on the external drive are no longer visible. As I had managed to fill up the combined capacity to ~95% capacity and was looking forward to seeing those programs, this is quite annoying, to say the least.

I unplugged the Apricorn and then did a cold boot of the DVR, to no avail.

Are my recorded programs going to come back? Is there anything I can do to make them come back? If not, how do I get the DVR to re-recognize the capacity so that I can look forward to dealing with this problem again in the future?

When I spoke with the idiots at TWC tech support, first a woman who could barely speak English, and then her supervisor, they told me that I'm not supposed to have been able to record to an external HD because 1) they don't support the connection, and 2) it's "copyright infringement." In addition to that being a contradiction of what a different TWC tech person told me before I bought the drive in the firstplace, we all know that that isn't true.

I know we've all dealt with these people at some point, but I've never been so frustrated by them before.

Any suggestions at all are appreciated.

JordanIB
03-13-09, 05:22 PM
Hoping you guys can help me out. My landlord pays the cable bill, so I don't see rate increases. I'm told that DVR is going up $3 (I currently pay $10/month) for it. Is this true? (I'm Manhattan North)

I went through the sign up pages on the website and it says that it's going from $9.95 to $10.95 on April 1. Where might the $3 figure have come from? I want to be right if I'm going to nit about $2/month :)

bknight
03-13-09, 09:58 PM
Anyone else experiencing this, particularly in the morning during the Good Day Wake Up, and Good Day NY shows on FOX 5 HD? No problems on the SD version, but over the past week i'm getting consistent and annoying breakups in the audio. :mad:

there are horrible, consistent audio dropouts on Fox 5 HD tonight during dollhouse

peterlee
03-14-09, 01:35 AM
Anyone else experiencing this, particularly in the morning during the Good Day Wake Up, and Good Day NY shows on FOX 5 HD? No problems on the SD version, but over the past week i'm getting consistent and annoying breakups in the audio. :mad:

Yes, audio was constantly dropping on Terminator the Sarah Connor Chronicles tonight.

Berk32
03-14-09, 01:52 AM
Good thing there are working closed captions

mikeM1
03-15-09, 03:21 PM
Good thing there are working closed captions

Sometimes the closed captions miss stuff, *too*. :(

lem0nayde
03-15-09, 10:20 PM
Hi, I see a couple of posts about recent audio drop offs on TWC. This happened to me on Friday as well (Dollhouse recording was ruined by it) and was happening like crazy again tonight (Sunday 3/15). I'm afraid to look at all of the shows I had taping, I'm sure they'll all be useless and unwatchable.

Does anyone know if, when this happens, it is a:

a.) TWC reception/bandwidth problem (I'm in Astoria, Queens)?
b.) Problem with the 8300HD's ability to handle the load of recording/displaying high def video?
c.) Problem with the 8300HD's audio export over HDMI?
d.) All or none of the above.

I'm getting tired of this unpredictable behavior and want to knowwhat the most likely cause is so I can argue my case if I contact TWC.

FiOS can't come soon enough.

Thanks.

mikeM1
03-15-09, 10:26 PM
Hi, I see a couple of posts about recent audio drop offs on TWC. This happened to me on Friday as well (Dollhouse recording was ruined by it) and was happening like crazy again tonight (Sunday 3/15). I'm afraid to look at all of the shows I had taping, I'm sure they'll all be useless and unwatchable.

Does anyone know if, when this happens, it is a:

a.) TWC reception/bandwidth problem (I'm in Astoria, Queens)?
b.) Problem with the 8300HD's ability to handle the load of recording/displaying high def video?
c.) Problem with the 8300HD's audio export over HDMI?
d.) All or none of the above.

I'm getting tired of this unpredictable behavior and want to knowwhat the most likely cause is so I can argue my case if I contact TWC.

FiOS can't come soon enough.

Thanks.

I agree, totally. My DVR of THE SIMPSONS tonight was virtually unwatchable, forcing me to switch to the closed caption, but that doesn't make the situation any LESS annoying. :mad: I am able to switch between composite and HDMI, and the audio glitching problem exists on BOTH sides. The only way to AVOID the issue is to watch it in SD, which of course, destroys the purpose of why we have hi def tvs!

disafan
03-15-09, 10:30 PM
I agree, totally. My DVR of THE SIMPSONS tonight was virtually unwatchable, forcing me to switch to the closed caption, but that doesn't make the situation any LESS annoying. :mad: I am able to switch between composite and HDMI, and the audio glitching problem exists on BOTH sides. The only way to AVOID the issue is to watch it in SD, which of course, destroys the purpose of why we have hi def tvs!

Do what I do. I patched into the quarter-century old antenna on the roof to pick up local broadcast in higher-than-cable quality and use it to supplement my DVR

lem0nayde
03-15-09, 10:46 PM
I agree, totally. My DVR of THE SIMPSONS tonight was virtually unwatchable, forcing me to switch to the closed caption, but that doesn't make the situation any LESS annoying. :mad: I am able to switch between composite and HDMI, and the audio glitching problem exists on BOTH sides. The only way to AVOID the issue is to watch it in SD, which of course, destroys the purpose of why we have hi def tvs!

Ugh, I taped The Simpsons too. Thanks for the heads up that it is ruined.

I guess this is vaguely good news, in that I know it is not a problem specific to my box or audio setup. Bad news in the sense that I am paying $140 for completely unreliable service and I'm going to have to call TWC and talk to one of their idiotic service reps. Double ugh!

Anyone know if Kings on NBC was affected? It was a two hour premiere and if the audio is out halfway through, I don't want to invest the time in watching my recording.

mikeM1
03-15-09, 10:48 PM
Do what I do. I patched into the quarter-century old antenna on the roof to pick up local broadcast in higher-than-cable quality and use it to supplement my DVR

That's really *nice*, but,.....they removed the old antennae on top of our coop roof a LONG time ago.

lem0nayde
03-15-09, 11:00 PM
I agree, totally. My DVR of THE SIMPSONS tonight was virtually unwatchable, forcing me to switch to the closed caption, but that doesn't make the situation any LESS annoying. :mad: I am able to switch between composite and HDMI, and the audio glitching problem exists on BOTH sides. The only way to AVOID the issue is to watch it in SD, which of course, destroys the purpose of why we have hi def tvs!


I just got off the phone with Time Warner Cable. They have no record of any disturbance in my area, but I mentioned that it is happening to more than just me and they are "reporting it to their IT department". That reminded me of The Simpsons episode where chief Wiggum says while taking a crime report he thinks is dubious, "Ok, I'll just type that up on my invisible typewriter." Indeed, all TWC owns is invisible typewriters.

Berk32
03-15-09, 11:02 PM
Its only a problem with ch 705

lem0nayde
03-15-09, 11:03 PM
Do what I do. I patched into the quarter-century old antenna on the roof to pick up local broadcast in higher-than-cable quality and use it to supplement my DVR

Wouldn't know what or how to patch...even if I had access to the roof and/or knew if there was an old antenna up there. Wa wa. Besides, for this kind of money, I shouldn't need to devise back-up plans for watching TV!

disafan
03-16-09, 02:17 AM
I'm not disagreeing that for the money we pay we deserve better service. I'm pointing out that a backup option is available. I have a pair of rabbit ears I can pick up WNYW-HD on. I run it into the tuner on the HDTV and have the cable box into the HDMI. So I can use the antenna for PIP and such too.

G1Ravage
03-16-09, 04:18 AM
Ugh. My whole Sunday night of recordings on FOX HD were ruined.

Slikkster
03-16-09, 07:37 AM
I can confirm that only channel 705 has the issue where I am in Whitestone, Queens. Very annoying.

BkDude
03-16-09, 08:16 AM
I can confirm that only channel 705 has the issue where I am in Whitestone, Queens. Very annoying.

I can confirm that it was also happening on 704 during Kings. It wasn't unwatchable but it was annoying.

pdroth
03-16-09, 08:45 AM
Anyone not getting 781 IFC-HD or the SD on 81?? I've tried recording a few shows and they all come up with an error when I tried to view them. I then realized I had nothing but gray screens on both.

I'm in Qns.

Berk32
03-16-09, 08:50 AM
I can confirm that it was also happening on 704 during Kings. It wasn't unwatchable but it was annoying.

I had no problems at all with audio watching Kings

lee7n
03-16-09, 01:20 PM
Its only a problem with ch 705

Happens on History HD a lot as well

Tresjolie9
03-16-09, 08:58 PM
Having major issues with TWC on Fox HD tonight, tonight it cut out during House, and now I'm watching on SD. I've been having problems with Fox in HD for the past few weeks, audio cutting out, and tonight while watching House, the pic froze causing me to have to reboot the box and contact TWC. Guy on the phone said I was the only one having a problem.

Zeppo
03-16-09, 09:57 PM
Just *tried* to watch Dollhouse tonight (from this last Friday's airing), and the audio dropouts were unacceptably disruptive. Add me to the list of people with this problem on 705.

Now, I can't say I don't experience audio dropouts all over the place from time to time, nor that some of the lower-priority SD channels that I like (such as FSC) don't have all kinds of macroblocking and audio drop-out issues, but this occasion did make the show unwatchable. I'm hopeful 24 tonight will be better.

Tresjolie9
03-16-09, 10:03 PM
Anyone else having major problems with Fox 5 HD tonight? 10:00 PM, and still not in HD.

capsule
03-17-09, 02:07 AM
Hello-

Due to my dissatisfaction with my new DVR I have spent a few nights reading pages of this thread and hope someone will be kind enough to offer a new guy some advice/further insight.

I recently moved back to Astoria after living in a different Time Warner market (formerly Adelphia). I was so pleased with my DVR there that I don't know what the guide system was or the series of the motorola box. It just worked.

Some of the good things about that DVR that have informed my expectations:
The two tuners were always running whether or not the PIP was on, and I'm not certain, but maybe even if a recording was playing. I often turned one tuner to the NBC late night news and the other to ABC, and within that half hour I could swap between the buffers and rewind and fast forward as I pleased. Buffers dropped to about 20 minutes on HD channels, but still they were always there. The menus were smartly designed with iconography, finding shows and setting recordings was much simpler, and the program guide contained two weeks of information. Suffice to say I am not happy with the HDC and mystro. Granted we're talking about seconds, but in comparison it is so slow, it feels like wading through a swamp.

I called customer service and was told I could swap for a Samsung DVR, but from reading these threads I think that would still stick me with mystro? The rep told me it would be a downgrade and mentioned future options like ordering a pizza would not be available on that box (can't say I care- neither are Start Over and the HD On Demand channels concerns if it means keeping this cumbersome HDC). I'm inclined to go to Queens Center and ask for the 8300HD, but are they even giving them on request anymore? Do the tuners behave differently on the 8300HD than on the 8300HDC, or do you still have to turn on the annoying pip to have two live, non-recording-in-progress tuners active? If you have a suggestion as to how to best mimic the DVR setup I had previously, please let me know.

Thank you to anyone who has read all this. Apologies that it's a bit of a negative post and to say something positive about this TWC market I'll mention the amount of HD channels is fantastic...I had the same level of package elsewhere and only Fox, ABC, NBC, CBS, ESPN and TNT were offered.

Christopher

ANGEL 35
03-17-09, 10:29 AM
Is this true si fi will be syfy???

lee7n
03-17-09, 10:59 AM
Is this true si fi will be syfy???

According to Wikipedia yes that is true. Why do they show wrestling on that channel? How is that Science Fiction?

LL3HD
03-17-09, 12:50 PM
Is this true si fi will be syfy???

Here are a couple of posts from Dad on Fred's informative thread.

This is about the name change..
http://www.avsforum.com/avs-vb/showthread.php?p=16052275#post16052275

...and this one is about how it's going over...
http://www.avsforum.com/avs-vb/showthread.php?p=16057674#post16057674

jessegun23
03-17-09, 01:05 PM
ok I've got a bit of a technical question for you guys...

I just had time warner install their high speed internet in out apartment. I have a splitter and split the line so that i could get some basic channels to my lcd tv without having to pay for a box and cable service.

I thought I was able to pickup the basic HD channels just with the cable wire.
Does anyone know anything about this? Do I have to have a box to get HD through the cable line?

I was thinking about picking up a HD Antenna and hooking it up to my tv so that I can at least get the basic HD signals. I wanted to know if you guys know of any good ones. I live on the 24th floor of a building in midtown and our apartment windows are directed North... not sure if that info helps ;)

Thanks

UnnDunn
03-17-09, 01:18 PM
ok I've got a bit of a technical question for you guys...

I just had time warner install their high speed internet in out apartment. I have a splitter and split the line so that i could get some basic channels to my lcd tv without having to pay for a box and cable service.

I thought I was able to pickup the basic HD channels just with the cable wire.
Does anyone know anything about this? Do I have to have a box to get HD through the cable line?

I was thinking about picking up a HD Antenna and hooking it up to my tv so that I can at least get the basic HD signals. I wanted to know if you guys know of any good ones. I live on the 24th floor of a building in midtown and our apartment windows are directed North... not sure if that info helps ;)

Thanks
Your TV will need a ClearQAM tuner in order to pick up the free HD channels on Cable. Unlike ATSC tuners, ClearQAM tuners are not required by the FCC, so they are typically only found in larger sets. Check your TV's owners manual to see if you have one. If you don't, you're going to have to settle for an antenna (or get a cable box.)

If you are getting an antenna, the most highly recommended indoor ATSC antenna is a Zenith Silver Sensor, or one of its many clones from other manufacturers. Most of NYC's TV channels are broadcast from the Empire State Building, so ideally you want direct line of sight to that. But that isn't required. Chances are you're just going to have to experiment to find the best placement and orientation for your antenna.

scott_bernstein
03-17-09, 01:20 PM
ok I've got a bit of a technical question for you guys...

I just had time warner install their high speed internet in out apartment. I have a splitter and split the line so that i could get some basic channels to my lcd tv without having to pay for a box and cable service.

I thought I was able to pickup the basic HD channels just with the cable wire.
Does anyone know anything about this? Do I have to have a box to get HD through the cable line?

I was thinking about picking up a HD Antenna and hooking it up to my tv so that I can at least get the basic HD signals. I wanted to know if you guys know of any good ones. I live on the 24th floor of a building in midtown and our apartment windows are directed North... not sure if that info helps ;)

Thanks

Be careful if you choose to use a splitter -- if it's not a 1 gigahertz rated splitter it will cause problems with picture breakup on HD. You can pickup a few basic HD channels with just the cable wire ONLY if your TV has a QAM tuner in it (many do not). Otherwise you need a box or cablecard (if your TV supports that).

To use an HD antenna, you'd need an ATSC tuner in your TV...not sure if it has one of those either (mine has neither).

Scott

alleg23
03-17-09, 04:26 PM
for those of you who are getting audio drop offs, do you reboot your boxes?

i get audio skips/drops offs every once in a while. after a reboot they go away?

i have a couple of hdc with wd external drives.

lee7n
03-17-09, 04:45 PM
for those of you who are getting audio drop offs, do you reboot your boxes?

i get audio skips/drops offs every once in a while. after a reboot they go away?

i have a couple of hdc with wd external drives.

Rebooting has no effect, still get dropouts. It is a daily thing since the channel additions. I notice History HD doing it mostly, I don't watch FOX too much so I cannot comment on that channel. It used to happen on my 8300HD as well when I had it, it was actually a lot worse at that time so I don't think it is the box it is TWC. Seems to be a common issue even in California

http://www.youtube.com/watch?v=HwAIcAOIsOg

http://www.youtube.com/watch?v=uVskWDfFIOw

scott_bernstein
03-17-09, 05:20 PM
Rebooting has no effect, still get dropouts. It is a daily thing since the channel additions. I notice History HD doing it mostly, I don't watch FOX too much so I cannot comment on that channel. It used to happen on my 8300HD as well when I had it, it was actually a lot worse at that time so I don't think it is the box it is TWC. Seems to be a common issue even in California

http://www.youtube.com/watch?v=HwAIcAOIsOg

http://www.youtube.com/watch?v=uVskWDfFIOw

I don't generally watch FOX or History HD but haven't noticed anything out of the ordinary in terms of dropouts on HD channels since the new channel adds. In fact, the amount of dropouts seems to be a lot less for me since the new channel adds.

Have you had someone come out to measure your signal strength? That is a common cause of dropouts on HD channels. I know it seems strange to have fine signal one day and then weak signal another, but it does happen depending on other things going on in your building/neighborhood.

lee7n
03-17-09, 07:52 PM
I don't generally watch FOX or History HD but haven't noticed anything out of the ordinary in terms of dropouts on HD channels since the new channel adds. In fact, the amount of dropouts seems to be a lot less for me since the new channel adds.

Have you had someone come out to measure your signal strength? That is a common cause of dropouts on HD channels. I know it seems strange to have fine signal one day and then weak signal another, but it does happen depending on other things going on in your building/neighborhood.

I probably should, on the HDC channel 996 diagnostic screen it shows rdc power and fdc power. I don't know if that is signal or not but rdc is in a red stripe and says ***35. FDC is in a green stripe in say -2. If that is signal is that good? Stuff in red a would imagine is bad. :eek:

scott_bernstein
03-17-09, 07:55 PM
I probably should, on the HDC channel 996 diagnostic screen it shows rdc power and fdc power. I don't know if that is signal or not but rdc is in a red stripe and says ***35. FDC is in a green stripe in say -2. If that is signal is that good? Stuff in red a would imagine is bad. :eek:

Yep, red is bad. Definitely a signal strength issue. Call now and get an appt. as soon as possible!

lee7n
03-17-09, 07:55 PM
I have a remote question, The NY1 snap poll does not work for me, hitting a goes to the access menu and b does nothing. Anyone else notice this?

scott_bernstein
03-17-09, 07:57 PM
I have a remote question, The NY1 snap poll does not work for me, hitting a goes to the access menu and b does nothing. Anyone else notice this?

Works for me (of course only when LIVE -- never when spooling or on "tape"). But I have an 8300HD

LL3HD
03-17-09, 08:10 PM
I have a remote question, The NY1 snap poll does not work for me, hitting a goes to the access menu and b does nothing. Anyone else notice this?Yeah, as Scott mentioned, it doesn’t work on my crapigator box either, however it does work on my 8300HD. ;) So there’s another positive for the Passport side. :p

Riverside_Guy
03-18-09, 08:58 AM
Yeah, as Scott mentioned, it doesn’t work on my crapigator box either, however it does work on my 8300HD. ;) So there’s another positive for the Passport side. :p

Seems more evidence of how things can be so different depending on exactly which head end one is attached to. I have tried several times to do the "vote by pressing A, B, C..." and have never had them work (then again, I'm also assuming there is some indication a vote has been tallied... I press and nothing happens).

lee7n
03-18-09, 10:09 AM
Yeah, as Scott mentioned, it doesn’t work on my crapigator box either, however it does work on my 8300HD. ;) So there’s another positive for the Passport side. :p

It is not that big a deal, I would not base my decision on which box to get on whether the NY1 snap poll works or not lol. It may be something else, Riverside has passport and his does not work either.

lee7n
03-18-09, 10:10 AM
Yep, red is bad. Definitely a signal strength issue. Call now and get an appt. as soon as possible!

Can anyone elaborate on what FDC and RDC means?

carl2680
03-18-09, 10:34 AM
Can anyone elaborate on what FDC and RDC means?

Basically when you go to channel 996 and the color is red in one or the other, then the cable signal is weak which of course affects the HD picture quality big time. It is happen a lot in large buildings, because you are sharing the same bandwidth with everybody else. Honestly it happens to me a lot. I guess I will have to call them. My FDC and RDC is only green after 12 midnight and early in the morning. I guess nobody else are watching tv during that time.

scott_bernstein
03-18-09, 11:48 AM
Can anyone elaborate on what FDC and RDC means?

I think one is the cable company's communication channel to you and the other is your communications channel to them....

Signal strength is very important for HD channels.

scott_bernstein
03-18-09, 11:50 AM
then again, I'm also assuming there is some indication a vote has been tallied... I press and nothing happens
On the rare occasions that I happen to be watching NY1 live when they offer up a snap poll and I get to vote, a little black box pops up on the bottom of the screen saying "Vote Counted" or something to that effect and then quickly goes away.

LL3HD
03-18-09, 12:02 PM
On the rare occasions that I happen to be watching NY1 live when they offer up a snap poll and I get to vote, a little black box pops up on the bottom of the screen saying "Vote Counted" or something to that effect and then quickly goes away. :D That’s funny-- plenty of times I’ve tried voting, forgetting I’m not live—doh’!
However, when live, there is a small “window” to make your vote… and it is as you say-- a little black box pops up on the bottom of the screen saying "Vote Counted."

Solfeggio4
03-18-09, 03:44 PM
Just wanted to chime in that FoxHD is having audio drop-outs on my end as well. I've noticed it over the past few weeks during American Idol and 24. Since I normally DVR those shows, I thought it might be an issue with my box. I guess I'm relieved it's on their end, but it still sucks when Jack Bauer mutters some kick-ass line and it drops out.

thespeakerbox
03-19-09, 12:13 AM
When you sign up for time warner in Brooklyn, does everyone get the same type of box? Is there way to choose?

Is it still possible to record from the box using an HTPC? (haven't changed box in years)

Nick in NY
03-19-09, 04:10 AM
Anyone not getting 781 IFC-HD or the SD on 81?? I've tried recording a few shows and they all come up with an error when I tried to view them. I then realized I had nothing but gray screens on both.

I'm in Qns.

I've been getting a black screen on 781 for a while now. Im in
Astoria, Queens.

Riverside_Guy
03-19-09, 09:14 AM
On the rare occasions that I happen to be watching NY1 live when they offer up a snap poll and I get to vote, a little black box pops up on the bottom of the screen saying "Vote Counted" or something to that effect and then quickly goes away.

Well, can't say I've ever seen that! Pretty sure more than once I was "live" and tried to vote, but got noting. No biggee.

Riverside_Guy
03-19-09, 09:18 AM
Just wanted to chime in that FoxHD is having audio drop-outs on my end as well. I've noticed it over the past few weeks during American Idol and 24. Since I normally DVR those shows, I thought it might be an issue with my box. I guess I'm relieved it's on their end, but it still sucks when Jack Bauer mutters some kick-ass line and it drops out.

Didn't have too much trouble on Monday, but watched the Friday shows many were complaining about. Yup, massive audio dropouts, had to watch with CC. To add insult, I think 705 was totally out for over 40 minutes last night.

Frankly, I'm not at all sure if we can blame TWC or Fox. Either COULD be responsible, I don't think we have any real tools to tell which one to hold accountable.

heinriph
03-19-09, 09:39 AM
Turned on my bedroom TV (the one with the HDC box) this morning only to notice that - hey, my guide looks different!

Major visual changes; film listings now show the stars at the beginning of the description; series recoding now has priorities; and series recording also has the ability to say what time slot you want recorded.

In one fell swoop, several of my biggest gripes with the HDC appear to have been resolved. Didn't have enough time to look for other changes, or confirm whether and how well any of this works, but .... looks promising.

Screenshot of diagnostics with version numbers etc attached.

jessegun23
03-19-09, 10:08 AM
Your TV will need a ClearQAM tuner in order to pick up the free HD channels on Cable. Unlike ATSC tuners, ClearQAM tuners are not required by the FCC, so they are typically only found in larger sets. Check your TV's owners manual to see if you have one. If you don't, you're going to have to settle for an antenna (or get a cable box.)

If you are getting an antenna, the most highly recommended indoor ATSC antenna is a Zenith Silver Sensor, or one of its many clones from other manufacturers. Most of NYC's TV channels are broadcast from the Empire State Building, so ideally you want direct line of sight to that. But that isn't required. Chances are you're just going to have to experiment to find the best placement and orientation for your antenna.

Thanks for the help man... yea my tv model doesnt include the QAM tuner... I went to bestbuy and picked up a RCA HD Antenna for $15 and it works like a charm. Now I jsut ened to dust off my old ass tivo and see if i can get that working as my dvr

lee7n
03-19-09, 10:08 AM
Turned on my bedroom TV (the one with the HDC box) this morning only to notice that - hey, my guide looks different!

Major visual changes; film listings now show the stars at the beginning of the description; series recoding now has priorities; and series recording also has the ability to say what time slot you want recorded.

In one fell swoop, several of my biggest gripes with the HDC appear to have been resolved. Didn't have enough time to look for other changes, or confirm whether and how well any of this works, but .... looks promising.

Screenshot of diagnostics with version numbers etc attached.

I didn't notice yet but I guess we got the new firmware update, the 8300D lovers will still find a problem I'm sure :cool:

OSUBuckly
03-19-09, 10:16 AM
I lost the audio for the MLB Network last night and it was still gone as of this morning. No other channels seem to be affected. This is a major drag for me because I watch a LOT of the MLB Network. Anybody else have this problem? I'm in Astoria.

JeffMoney
03-19-09, 11:15 AM
Well see they did a firm ware update when i was watching tv at like 2am anyhow i wish they would of added also manuel recording and for a series recording the day of that week you want to record, i see they added a time , but wiuld of been nice to add that also.
Also one big good move they got rid of the volume control for the box , just have to use for your tv which i do anyhow bc everytime the box use to reset that dumb yellow vol. bar would be half way and had to put it to full.

LL3HD
03-19-09, 11:34 AM
Well see they did a firm ware update when i was watching tv at like 2am anyhow i wish they would of added also manuel recording and for a series recording the day of that week you want to record, i see they added a time , but wiuld of been nice to add that also.I haven’t checked my HDC box yet. I’m glad to read that they are finally improving the HDC with some of the features from the Passport system. I hope they continue with upgrades... and leave the Passport alone.

lee7n
03-19-09, 12:37 PM
Well see they did a firm ware update when i was watching tv at like 2am anyhow i wish they would of added also manuel recording and for a series recording the day of that week you want to record, i see they added a time , but wiuld of been nice to add that also.
Also one big good move they got rid of the volume control for the box , just have to use for your tv which i do anyhow bc everytime the box use to reset that dumb yellow vol. bar would be half way and had to put it to full.

See already they are not satisfied lol :D. If I recall correctly passport did that with the volume as well on a reboot.

lee7n
03-19-09, 12:47 PM
I haven’t checked my HDC box yet. I’m glad to read that they are finally improving the HDC with some of the features from the Passport system. I hope they continue with upgrades... and leave the Passport alone.

They have been steadily improving it, they did not just start now. Remember the 8000hd?, what a nightmare, that thing was slower than slow, noisy as hell and ran passport. So Passport sucked too at one time. Perhaps one day they will make you guys happy. I think in the long run Navigator will offer more features than Passport

heinriph
03-19-09, 01:05 PM
See already they are not satisfied lol :D.

NY1 Snap Polls - that's going to be the ultimate test. If they still don't work, I'm going to write to the Federal Election Commission and whine. :p

chopsueychris
03-19-09, 02:27 PM
I'll assume everyone has had no audio on MLBTV HD since sometimes last night?

chopsueychris
03-19-09, 02:31 PM
Yep, red is bad. Definitely a signal strength issue. Call now and get an appt. as soon as possible!

I have an HDC box that was getting tons of drops outs hourly. Reboots etc. Nothing worked finally got a tech to the house and as soon as he saw the poor signal strength he replaced the old splitters outside the house and the box has been lag free and pretty much dropout free for 3 months now.

Every once in a while when it lags in the menu's a reboot fixes it and I'm sure the newer software updates will only help,hopefully bc twc still sucks.

triscitman
03-19-09, 02:58 PM
I'll assume everyone has had no audio on MLBTV HD since sometimes last night?

Works fine for me in N Manhattan at the moment.

I have a separate question. Currently, I am getting my internet from NY Connect through TW. I want to add digital phone through TW. My question is regarding repackaging.

My understanding, based on reading the current rate sheet, is that you are limited to RR or EarthLink if you get a package deal. When I investigated this option last year, I was told I'd be forced over to RR or EL. I have absolutely no interest in leaving NY Connect (superb customer service).

When I called today, I had two TW reps tell me that I will be able to keep NY Connect. When I pressed one of them, he said he'd have to put the order in and see if it "stuck." This was after asking a supervisor.

Can anyone with knowledge confirm that I can keep my current ISP even when repackaging into a triple play deal?

I'm sick of paying $60+ for unlimited local and long distance through Verizon POTS.

margoba
03-19-09, 03:58 PM
See already they are not satisfied lol :D. If I recall correctly passport did that with the volume as well on a reboot.

Come on, you're being a little too sensitive here. The guy was just listing more things he wished had been updated.

margoba
03-19-09, 04:01 PM
They have been steadily improving it, they did not just start now. Remember the 8000hd?, what a nightmare, that thing was slower than slow, noisy as hell and ran passport. So Passport sucked too at one time. Perhaps one day they will make you guys happy. I think in the long run Navigator will offer more features than Passport

This time you're spot on. The HDC software was really dreadful when it first came out (Passport was pretty weak too, when it first came out), but TWC has been steadily improving it since inception. I suspect that I will switch over to using the HDC as my primary box if this update (I haven't gotten it yet) is as good as it sounds. [There is that nasty rumor that this upgrade breaks support for external drives. Hope that's not true.]

-barry

JeffMoney
03-19-09, 04:41 PM
MLBHD is now working, as for the update in the scheduled recording i see most of my shows have a green circle with a star, what does that mean and its not bc its a series recording bc all of mine are..but not all have the star...

alleg23
03-19-09, 05:11 PM
MLBHD is now working, as for the update in the scheduled recording i see most of my shows have a green circle with a star, what does that mean and its not bc its a series recording bc all of mine are..but not all have the star...


that use to mean dont erase until i erase it.

btw, looks like we jumped from 2.4.10_11 to 3.1.0.11. nice new "paint" job.

wow i got 62 series recording on one box. can i assume the higher the priority #, the lower the priority.

series number 2 will recorded before series #3 if there is a conflict.

now if they only had a move to bottum. ;)

alleg23
03-19-09, 05:15 PM
That is really good news, if true. I currently have two DVRs: my primary Living Room 8399HD and my backup bedroom 8300HDC. If the new firmware implements priority scheduling, then I will put the external drive on the HDC and switch the boxes.

Thanks for the encouraging news/rumor.

-barry

if you are still around, the new firmware just downloaded has series priority now.

alleg23
03-19-09, 05:18 PM
When you sign up for time warner in Brooklyn, does everyone get the same type of box? Is there way to choose?

Is it still possible to record from the box using an HTPC? (haven't changed box in years)

they will give you the latest and greatest box. you can ask if the have an older box and it they do, they will probably give you it.

go knowing what you want.

i dont know what htpc is.

scott_bernstein
03-19-09, 05:45 PM
I've been getting a black screen on 781 for a while now. Im in
Astoria, Queens.

In general 781 is fine for me in Southern Manhattan though I'm not home right now to check. But was OK for me last night.

lee7n
03-19-09, 06:36 PM
Well no ODN 3 yet, I am in S. Manhattan, I was looking forward to checking it out. Hopefully they will not decide do it during the primetime hours.

alleg23
03-19-09, 07:19 PM
new firmware doesnt seem to like my external drives.

Berk32
03-19-09, 07:38 PM
Just a reminder for scheduled changes for next week (the website already moved on to the next update for April)

In addition to the previously scheduled changes slated to occur on March 25, 2009, we will no longer carry Specials On Demand on ch. 1009. In Manhattan, Brooklyn and Queens, we will launch Starz On Demand on ch. 240, WPXN HD on ch. 731, and Prime Time On Demand on ch. 1009. In Manhattan and Mt Vernon, we will no longer carry CV Networks on ch. 804. In Mount Vernon, we will launch IFC on ch. 81, Starz On Demand on ch. 240, WPXN HD on ch. 714, IFC HD 781 and Prime Time On Demand on ch. 1009.

margoba
03-20-09, 11:39 PM
if you are still around, the new firmware just downloaded has series priority now.

That's terrific news. My new firmware hasn't downloaded yet, but I'm definitely looking forward to it.

Thanks for the heads up.

-barry

margoba
03-20-09, 11:42 PM
new firmware doesnt seem to like my external drives.

Rats! I had heard rumors about this in another group, but I was really hoping that they got it fixed by the time they rolled it out in NYC.

Please keep us informed as to what you figure out about external drives and the 8300HDC.

Thanks,

-barry

peterlee
03-21-09, 03:39 AM
Well, the audio drop outs every 10 seconds on Ch. 705 continues. Like last week, Terminator is a audio glitchfest. It's been over a week now and it's still isn't fixed? Unbelievable.

ANGEL 35
03-21-09, 09:50 AM
How do you know if you got the new firmwere??? What part of Man. did they start in???

Riverside_Guy
03-21-09, 10:08 AM
new firmware doesnt seem to like my external drives.

Anecdotally, I have read maybe 4-5-6 posts about a failure to properly support external drives with the past 2-3 versions of ODN, but I have also read something like 2 posts from folks who say they do NOT have an issue.

MacAlert
03-21-09, 10:12 AM
I have to say, I am beginning to like the HDC now. The new firmware seems to have sped everything up. The only thing that I don't like is the channel doesn't show on the box when changing. It only shows after I have tuned into the station (I have already changed the settings).

alleg23
03-21-09, 10:25 AM
How do you know if you got the new firmwere??? What part of Man. did they start in???


it looks different, you will notice right away.

if you have an hdc, you can go to channell 996 and page 6(?) telles you your firmware.

the new one is 3.1.0_11 the old one was 2.4.10_11.

lee7n
03-21-09, 10:29 AM
How do you know if you got the new firmwere??? What part of Man. did they start in???

Just go to channel 996 it will say on page 6. I am in S. Manhattan and did not get it yet.

alleg23
03-21-09, 10:33 AM
Anecdotally, I have read maybe 4-5-6 posts about a failure to properly support external drives with the past 2-3 versions of ODN, but I have also read something like 2 posts from folks who say they do NOT have an issue.

yeah, i read those too.

when i first got the update one of my boxes worked, i could play stuff that was recorded. but once i turned it off and went back it would play anything.

the second box wouldnt play from the get go.

i rebooted with the drives not plugged in, and the rebooted with the drive plugged in.

the data was gone, but the drives seemed to work. i could record and play.

last night after watching the recorded bsg finale, one of my boxes "upgraded" again. when it came back up, the 3 shows i had recorded (including bsg finale) were listed, but could not play.

i went to the second box, and even though i didnt notice it be upgraded again, the shows would not play.

the percentage used said 0.

for now, i removed/disconnected both drives and will try to live with the internal drives.

hopefully i wont record more that 30 hours without watching. ;)

btw, i have 2 WD MY DVR EXPANDERS.

LL3HD
03-21-09, 10:42 AM
I have to say, I am beginning to like the HDC now.Hasn't updated yet by me... so I'm still a hater.

ANGEL 35
03-21-09, 11:20 AM
Just go to channel 996 it will say on page 6. I am in S. Manhattan and did not get it yet.

Im also in S. Manhattan. Nothing new :(:D

MacAlert
03-21-09, 01:40 PM
Hasn't updated yet by me... so I'm still a hater.

Hmm.......atleast I think it updated (or I am beginning to like Navigator...yikes). It seems to be responding much faster these last two days.

mikeM1
03-21-09, 03:19 PM
Well, the audio drop outs every 10 seconds on Ch. 705 continues. Like last week, Terminator is a audio glitchfest. It's been over a week now and it's still isn't fixed? Unbelievable.
I agree. What a disgrace. :mad:

bknight
03-21-09, 10:14 PM
I agree. What a disgrace. :mad:

Absolutely right. Same thing happening for the second week running on my recording of Dollhouse on 705. How on earth can this be happening? :confused: Ridiculous...

margoba
03-21-09, 10:50 PM
Yep, I've basically given up on Dollhouse. Two weeks of unwatchable program quality is enough to turn a "I think I might watch this" series into a "skip it" one.

Hey, I'm just one viewer, and maybe Fox/Josh Whedon don't care about only one viewer, but there are a lot of folks in TWCNYC territory that may be turned off of the series forever.

-barry

andgarden
03-21-09, 11:31 PM
So I swapped myself into a dud 8300 HDC on 23rd street today to replace an 8000. No matter how many signals sent or reboots, it claims not to be authorized.

TWC promises a tech tomorrow, presumably just to swap the box again.

peterlee
03-21-09, 11:41 PM
Yes and the suggestion to use closed captions just doesn't work. I sometimes watch a show with closed captions because some shows just don't record their dialogue well. I'm comfortable with watching with closed captions and can live with the image being partially obscured. But the audio drop-outs are so frequent - sometimes it's like every two seconds - that it just is incredibly aggravating to listen to. It's not comparable to watching a problem-free show with closed caption, not at all. If you are trying to listen to an album that constantly skips or drops out, is it any compensation to be able to read the lyrics? Not really. The only way not to get annoyed is to watch it on MUTE, which of course, for those who aren't hearing impaired, is baby with bath water. I ended up deleting both episodes of Terminator and Dollhouse and just watched them online on the Fox site.

I called Time Warner this morning to complain and now they say they are aware of the problem and working on it. At least that's an improvement from earlier, when some people posted that they were told no one else had reported the problem.

MacAlert
03-22-09, 12:09 AM
So I swapped myself into a dud 8300 HDC on 23rd street today to replace an 8000. No matter how many signals sent or reboots, it claims not to be authorized.

TWC promises a tech tomorrow, presumably just to swap the box again.
Where are you from? I had some problems after picking up a box from 23rd street as well.

andgarden
03-22-09, 12:14 AM
Where are you from? I had some problems after picking up a box from 23rd street as well.
Sorry: profile is very old. I'm on the UWS. I was NOT happy to go all the way downtown, wait for an hour, and come back, only to have a useless box.

tamanaco
03-22-09, 08:17 AM
Anyone having picture problems with NY1 in the Upper West Side this morning?.... I'm on 88th St. and Columbus. Without NY1 I can't enjoy my first cup of coffee in the morning.

jw1
03-22-09, 08:17 AM
Any HD channels that we are still lacking?
What about premium channels on demand? Are those available in HD anywhere?

On another note: now that there is an update for Navigator, how does it compare with Passport? Anyone have both?

JeffMoney
03-22-09, 10:45 AM
Even after the update they still have a Bug when you Buy and record something on channel 301 non hd ppv on your tv screen it says rec but the red like on the box for record does not go on, and will not record , only when its on 350 HD it will record..

lem0nayde
03-22-09, 10:15 PM
Yup, once again, The Simpsons is riddled with audio drop-outs. Starting to creep into NBC now as well. But nothing is as consistently bad as Fox's audio.

Has everyone experiencing this called TWC? I am going to call again tomorrow from work. Maybe if their call volume increases, they'll actually do something about it.

What an annoyance!

lem0nayde
03-22-09, 10:39 PM
Regarding the audio dropout issue...

When TWC gives you a new HD cable box and you also use them for Road Runner internet service, are they supposed to give a new Directional Coupler to split your signal? One that sends a stronger signal for HD? I ask because they didn't give me one or tell me I needed one, so I am still using the old one that I used for SD. Here are the stats printed on the coupler itself:

Directional Coupler
BDC1008D
5-1000MHZ
-120dB EMI

Two coaxial posts:
Out is going to the cable box
-8dB is going to the modem

Is this setup proper for HD? Can anyone who isn't experiencing the audio drops let me know if you have something different?

Thanks!

ILW
03-23-09, 06:58 AM
I feel very lucky. "The Simpsons" played with no problems last night, and I've had no audio dropouts on 705 or any other stations. I assume that this problem only affects part of the TWCNYC service area.

geofftate
03-23-09, 07:53 AM
Ch. 705 audio drops => BT @ 720p. TWC isn't giving me any other choice. worst part is I stopped watching the WBC to allow my second tuner to record the Family Guy and American Dad for no reason. oh wait -- maybe that was the best part! ;)

adrman
03-23-09, 10:17 AM
I agree. What a disgrace. :mad:

I also discovered dropouts for the second straight week on Dollhouse when I went to play it back last night. After 10 minutes, I deleted it. Then streamed it from Hulu and watched it that way. Picture quality was only 480p, but at least the audio was glitch free.

ANGEL 35
03-23-09, 10:28 AM
Regarding the audio dropout issue...

When TWC gives you a new HD cable box and you also use them for Road Runner internet service, are they supposed to give a new Directional Coupler to split your signal? One that sends a stronger signal for HD? I ask because they didn't give me one or tell me I needed one, so I am still using the old one that I used for SD. Here are the stats printed on the coupler itself:

Directional Coupler
BDC1008D
5-1000MHZ
-120dB EMI

Two coaxial posts:
Out is going to the cable box
-8dB is going to the modem

Is this setup proper for HD? Can anyone who isn't experiencing the audio drops let me know if you have something different?

Thanks!
I have the same Coupler. I have no problems :cool:Every thing is working like it should.:)

margoba
03-23-09, 12:43 PM
I also discovered dropouts for the second straight week on Dollhouse when I went to play it back last night. After 10 minutes, I deleted it. Then streamed it from Hulu and watched it that way. Picture quality was only 480p, but at least the audio was glitch free.

Just in case somebody from Fox is monitoring this thread: I took a very similar action to yours, but after a few minutes, I deleted the show and did NOT watch it anywhere else.

I've pretty much given up on Dollhouse. I wanted to like it, but I found it only OK, and then all these audio glitches came along, and I'm not willing to watch it on my PC, so bye bye Dollhouse.

-barry

mikeM1
03-23-09, 05:33 PM
Yes and the suggestion to use closed captions just doesn't work. I sometimes watch a show with closed captions because some shows just don't record their dialogue well. I'm comfortable with watching with closed captions and can live with the image being partially obscured. But the audio drop-outs are so frequent - sometimes it's like every two seconds - that it just is incredibly aggravating to listen to. It's not comparable to watching a problem-free show with closed caption, not at all. If you are trying to listen to an album that constantly skips or drops out, is it any compensation to be able to read the lyrics? Not really. The only way not to get annoyed is to watch it on MUTE, which of course, for those who aren't hearing impaired, is baby with bath water. I ended up deleting both episodes of Terminator and Dollhouse and just watched them online on the Fox site.

I called Time Warner this morning to complain and now they say they are aware of the problem and working on it. At least that's an improvement from earlier, when some people posted that they were told no one else had reported the problem.

Thanks for calling them. I've been too distracted to think of doing it myself.

bknight
03-23-09, 09:20 PM
I just tried to start watching tonight's 24 (it's about 20 minutes in, I'm recording on my DVR as knew I'd be late in work tonight) and guess what? AUDIO DROPOUTS. again. completely unacceptable.

happening on dollhouse is one thing and bothered me enough but on 24 is something else and absolutely disgraceful for one of Fox's flagship shows.

bdnyc
03-23-09, 10:00 PM
There are audio dropouts tonight on FOX 705HD while watching on an 8300HD but not on an HD cable box without HD within the same apartment. I am thinking that we have a software problem here, or perhaps a marginal signal, but most likely it is the former.

alleg23
03-23-09, 10:17 PM
fyi.

in brooklyn and watching 24 (10 min in) as i type. no audio dropouts on my hdc.

margoba
03-23-09, 10:24 PM
fyi.

in brooklyn and watching 24 (10 min in) as i type. no audio dropouts on my hdc.

Has your box been updated yet? Mine has not, and I will watch 24 in a few minutes and report back.

MacAlert
03-23-09, 10:24 PM
Holy crap, I just saw what you guys are talking about. 24 is virtually unwatchable. Constant audio drop out.

king of k1ngs
03-23-09, 10:30 PM
i watched 24 tonight here in Southern Manhattan and i had no problems with audio dropouts. I haven't had any of the problems you guys have had recently with Fox here.

margoba
03-23-09, 10:33 PM
No dropouts in the first 5 minutes of 24 on my HDC box. I had bad problems with all the Fox Sunday shows on my Passport box.

-barry

timewaster
03-23-09, 11:21 PM
lots of audio dropouts on 24 for me tonight. literally, a few secs EVERY minute. and its been happening to Terminator too. really pissing me off. I missed lots of important dialoge on Terminator.
At the end, what was the question, where the answer was 'no'?

bknight
03-23-09, 11:22 PM
by way of update, as reported in my post above I had audio dropouts on 24 on my recording on 705 tonight. this was on my prized 8300HD.

however i also have 24 set to record on my HDC in another room as a backup and hey presto, no audio dropouts on that recording at all.

making me wonder if dollhouse and the simpsons would also have no problems on the HDC.

and if it really is just the HD with the problem, what on earth could the explanation be?

bdnyc
03-23-09, 11:24 PM
I think it is the 8300HD (Passport) that is causing the issue. I bet it has a problem when decoding the MPEG stream audio as many of us have seen the issue, and have no issues with other channels. Anyone not using an 8300HD seeing this issue? Perhaps it isn't the best box after all folks, eh? (ducks)

BigDany24
03-23-09, 11:24 PM
same issues here in Manhattan, upper east side. For the past 3 weeks, 24 on my 8300HD has been a debacle. Tonight's was far and away the worst....only made it 10 minutes in before throwing my hands up in despair. Joke

bdnyc
03-23-09, 11:33 PM
This FOXHD issue was big enough for me to register here. It has been about 2-3 weeks on FOX (only) now. Anyway, I PMed Timewaster with Terminator question. No need to post spoilers here.

- Anyone with audio dropouts on channels aside from 705?
- Anyone with dropouts on any box aside from 8300HD?

Dropout = annoying sub second drop of audio only, but as often as every 20 seconds video is unaffected (no digital blocks, no break in video). Can't listen to dialog effectively. (Closed Captions needed for full dialog)

margoba
03-23-09, 11:59 PM
by way of update, as reported in my post above I had audio dropouts on 24 on my recording on 705 tonight. this was on my prized 8300HD.

however i also have 24 set to record on my HDC in another room as a backup and hey presto, no audio dropouts on that recording at all.

making me wonder if dollhouse and the simpsons would also have no problems on the HDC.

and if it really is just the HD with the problem, what on earth could the explanation be?

Your post made me realize that I too had 24 recorded on two boxes, on an HD and one an HDC. The HD was full of dropouts (5-10 dropouts in the first minute) while the HDC had no dropouts whatsoever. Not conclusive proof, but pretty solid evidence that the HD is the problem.

BTW, my HDC has not yet gotten the upgrade. If we can get the external drive working after the upgrade, I'm switching to the HDC as my main box.

-barry

Berk32
03-24-09, 12:22 AM
One more reminder:

In addition to the previously scheduled changes slated to occur on March 25, 2009, we will no longer carry Specials On Demand on ch. 1009. In Manhattan, Brooklyn and Queens, we will launch Starz On Demand on ch. 240, WPXN HD on ch. 731, and Prime Time On Demand on ch. 1009. In Manhattan and Mt Vernon, we will no longer carry CV Networks on ch. 804. In Mount Vernon, we will launch IFC on ch. 81, Starz On Demand on ch. 240, WPXN HD on ch. 714, IFC HD 781 and Prime Time On Demand on ch. 1009.

peterlee
03-24-09, 01:38 AM
The 8300HD may be the common denominator but it is not the problem. The problem is TWC's transmission of 705 that two weeks ago suddenly decided not to play nice with the 8300HD box. The fault lies in the transmission, not the DVR. The 8300HD has been recording and playing back Ch. 705 without any problems for what, two, three years now, ever since the HD channel was rolled out? And two weeks ago, this audio problem started. Nothing has changed with the 8300HD in the last two weeks that would have introduced this bug on the DVR side. Whatever triggered this issue two weeks ago, it occurred outside the 8300HD box.

andgarden
03-24-09, 01:54 AM
Does TWC recompress the locals, or just transcode them into QAM? I could imagine that this is Fox's fault.

margoba
03-24-09, 01:55 AM
The 8300HD may be the common denominator but it is not the problem. The problem is TWC's transmission of 705 that two weeks ago suddenly decided not to play nice with the 8300HD box. The fault lies in the transmission, not the DVR. The 8300HD has been recording and playing back Ch. 705 without any problems for what, two, three years now, ever since the HD channel was rolled out? And two weeks ago, this audio problem started. Nothing has changed with the 8300HD in the last two weeks that would have introduced this bug on the DVR side. Whatever triggered this issue two weeks ago, it occurred outside the 8300HD box.

Your last sentence is most certainly true, but it's still not clear where the problem lies. If the change in transmission that took place a couple of weeks ago is within the specs for the HD box, then there is a bug in the box. If the new transmission is out of spec for the HD box, the the error is inside TW. We will probably never know which caused the problem.

The good news is that there are enough HD boxes our there that TW will probably put some resources into fixing the problem -- hopefully soon.

-barry

Slikkster
03-24-09, 07:20 AM
Granted this was now 5-6 days ago, but here is their response to my report of dropouts on 705 --also linking to this forum thread and reporting that many others are experiencing the same problem:

"Thank you for your recent correspondence to Time Warner Cable.

After some preliminary research, we have determined that there are no known issues with the audio on
Fox HD. As we continue to research this matter may we ask that you provide us with the following
information?

1. Converter type and serial number for converter(s) in question.
2. How is the audio set up?
3. What model/serial # television set do you have?

Thank you in advance for your cooperation in this matter.

Sincerely,

Time Warner Cable
Customer Support"

Agent_C
03-24-09, 07:23 AM
Granted this was now 5-6 days ago, but here is their response to my report of dropouts on 705 --also linking to this forum thread and reporting that many others are experiencing the same problem:

"Thank you for your recent correspondence to Time Warner Cable.

After some preliminary research, we have determined that there are no known issues with the audio on
Fox HD. As we continue to research this matter may we ask that you provide us with the following
information?

1. Converter type and serial number for converter(s) in question.
2. How is the audio set up?
3. What model/serial # television set do you have?

Thank you in advance for your cooperation in this matter.

Sincerely,

Time Warner Cable
Customer Support"

How utterly FUC$#@& typical!

A_C

john516
03-24-09, 08:12 AM
Granted this was now 5-6 days ago, but here is their response to my report of dropouts on 705 --also linking to this forum thread and reporting that many others are experiencing the same problem:

"Thank you for your recent correspondence to Time Warner Cable.

After some preliminary research, we have determined that there are no known issues with the audio on
Fox HD. As we continue to research this matter may we ask that you provide us with the following
information?

1. Converter type and serial number for converter(s) in question.
2. How is the audio set up?
3. What model/serial # television set do you have?

Thank you in advance for your cooperation in this matter.

Sincerely,

Time Warner Cable
Customer Support"

I filed a complaint last night with NYC DoITT. Hopefully this will get fixed.

Slikkster
03-24-09, 08:15 AM
Which number is the "serial number" on the 8300HD? There's a barcode sticker on the back of the thing with two sets of numbers and some alpha-numerics. Tks.

BkDude
03-24-09, 08:22 AM
The good news is that there are enough HD boxes our there that TW will probably put some resources into fixing the problem -- hopefully soon.

-barry[/QUOTE]

705 was unwatchable for me in Fort Greene as well (8300HD box). I just emailed TWC to add to the cause...

carl2680
03-24-09, 08:43 AM
Does TWC recompress the locals, or just transcode them into QAM? I could imagine that this is Fox's fault.

The word is that they don't recompress the locals, and the evidence show it. If you watch a NCAA basketball game on CBSHD, and you switch to MSG HD even though the two channels are 1080i you can see that MSGHD is compressed to hell in the quality of the picture.

Slikkster
03-24-09, 08:58 AM
I just sent TWCNYC a follow-up email with my support ticket, giving them the cable box info, etc. However, I also cut and pasted EVERY 8300HD audio dropout post I could find in this thread for the past couple of weeks in the email to show them the empirical evidence that there's something amiss with the 8300HD and Channel 705, and that it's not an individual issue with my service. I also gave them the explicit warning that I will cancel service if this is not remedied immediately.

official_style
03-24-09, 09:36 AM
you really think that the CSR's at TWC care if you cancel your service lol?

Riverside_Guy
03-24-09, 09:43 AM
I think it is the 8300HD (Passport) that is causing the issue. I bet it has a problem when decoding the MPEG stream audio as many of us have seen the issue, and have no issues with other channels. Anyone not using an 8300HD seeing this issue? Perhaps it isn't the best box after all folks, eh? (ducks)

Yes, I've been seeing the 705 issues for a few weeks now. Watched last Friday's Sarah Conner last night... noticed bad drop-outs from about the 35 to 45 minutes mark, outside of that it was OK.

24 was an interesting experience. For the first quarter, it was fine. I switched to another channel during the "15 minute" commercial break and when I came back... whoa, nasty dropouts, turn on CC. At the next break I again switch channels... when I came back. glitch free for the rest of the show.

UnnDunn
03-24-09, 10:11 AM
Which number is the "serial number" on the 8300HD? There's a barcode sticker on the back of the thing with two sets of numbers and some alpha-numerics. Tks.
The serial "number" begins with the letters SA (probably SABC).

Just another point of information; I'm on Cablevision with an 8300HD and I have no audio dropout problems. Make of that what you will.

lee7n
03-24-09, 10:27 AM
This FOXHD issue was big enough for me to register here. It has been about 2-3 weeks on FOX (only) now. Anyway, I PMed Timewaster with Terminator question. No need to post spoilers here.

- Anyone with audio dropouts on channels aside from 705?
- Anyone with dropouts on any box aside from 8300HD?

Dropout = annoying sub second drop of audio only, but as often as every 20 seconds video is unaffected (no digital blocks, no break in video). Can't listen to dialog effectively. (Closed Captions needed for full dialog)

I get dropouts on my HDC but I almost never watch FOX, I get them on History HD a lot but not so much that it is unwatchable. I did catch Hell's Kitchen last week without any issues.

alleg23
03-24-09, 11:26 AM
this is just a plot to get all you hd users to "upgrade" to an hdc and mystro.

btw, my box has gotten the newer odn software.

btw#2, i watch all of 2 with out issue.

john516
03-24-09, 12:06 PM
I filed a complaint last night with NYC DoITT. Hopefully this will get fixed.

Update -- got a call from TWC a few minutes ago. They told me that the engineers are aware of the problem and are working to fix it.

LL3HD
03-24-09, 12:07 PM
The good news is that there are enough HD boxes our there that TW will probably put some resources into fixing the problem -- hopefully soon.

-barry
They don't care.
this is just a plot to get all you hd users to "upgrade" to an hdc and mystro.
.Agree.... They will give us the new boxes and phase out the Passports. They want Passport boxes lingering around about as much as they want the analogue boxes cluttering up the system.

By the way, I watched 24 (in Bay Terrace Queens) on the HDC and it was perfect. :(

Slikkster
03-24-09, 12:11 PM
you really think that the CSR's

Yeah, you're right...what company needs subscribers anymore, particularly when there are viable alternatives like FIOS? Why do you think they've instituted this two-year retention deal? I'm certainly not saying that's a great deal, but it shows you that they fully understand that there's competition out there they can no longer ignore. They can't afford to keep bleeding customers.

timewaster
03-24-09, 12:13 PM
I also have a 8300HD with the older software with my audio drops.
I tried to call them today but got an idiot on the phone.
She reset my box and told me to check it when i get home and if the problem continues they will send a technician.

I tried to explain that it was not my box, but she would not listen

andgarden
03-24-09, 12:23 PM
I also have a 8300HD with the older software with my audio drops.

I tried to explain that it was not my box, but she would not listen

Well, it does seem like it is your box. TWC should be able to make Fox work with your box, but they might prefer to just replace it with an HDC.

TravKoolBreeze
03-24-09, 12:39 PM
New Programming changes

Manhattan, Brooklyn/Queens and Mount Vernon
March 20th, 2009

Time Warner Cable’s agreements with programmers and broadcasters to carry their services and stations routinely expire from time to time. We are usually able to obtain renewals or extensions of such agreements, but in order to comply with applicable regulations, we must inform you when an agreement is about to expire. The following agreements are due to expire soon, and we may be required to cease carriage of one or more of these services/stations in the near future:

Azteca America, BBC on Demand, Chinese Channel, Chinese Cinema, ComedyCentral, CV Network, E!, Encore, Encore Action, Encore Drama, Encore Love, Encore Mystery, Encore Western, Encore WAM, Fuel TV, Great American Country (GAC), Game Show Network, HD Net, HD Net Movies, HITN, Lifetime, Logo, MTV, MTV2, NBA TV, Nick Toons, Nickelodeon, Nick Too, Noggin, Palladia HD, ShopNBC, Spike TV, Starz, Starz in Black, Starz Cinema, Starz Comedy, Starz Edge, Starz Kids & Family, Style, Supercanal, The Arabic Channel, The N, RTVi, RAI, NGTV, TV Japan, TV Land, TV Polonia, VH-1, VH-1 Classic, Weather Channel, WFUT, WPIX, and WXTV.

In addition, from time to time we make certain changes in the services that we offer in order to better serve our customers. The following changes are planned:

The previously scheduled launch of IFC HD in Mount Vernon on March 25, 2009, was incorrectly listed as ch. 781. The correct location is ch. 780.

The previously scheduled launch of TV Jade, on ch. 581, will now occur on or about March 25, 2009. TV Jade is an international premium service which will now be known as TVB1.

On or about March 31, 2009, in the event we are required to cease carriage of HD Net, ch. 798 and HD Net Movies, ch. 797, we plan to launch Smithsonian HD and MAV TV HD in their respective places.

On or about April 1, 2009, Grandes Documentales on ch. 818, will be renamed TVE Cultural Es, by the provider.

On or about April 23, 2009, in Manhattan, Brooklyn, and Queens, we will launch Telemundo HD on ch. 747. In Mount Vernon, Telemundo HD will launch on ch. 717.

The previously scheduled launch of TBN on April 15th, has been postponed until May 1, 2009. This service is available to basic customers with digital cable-compatible equipment, such as a digital converter or a digital television (or other device) that includes a QAM tuner.

Also occurring on May 1, 2009 we will drop TMC Xtra West HD (673) and The Disney Channel will be added to the DTV en Español Basic package. The Disney Channel will remain on ch. 49 in Manhattan, Brooklyn, and Queens and ch. 37 in Mount Vernon. In Mount Vernon, IFC HD will move from 780 to 781and Biography HD will move from 781 to 769.

HDTV Dude
03-24-09, 01:35 PM
^^^
This doesn't look good for the HD Net & HD Net Movies lovers like myself. It seems like there must already be some sort of agreement in place to launch Smithsonian HD & MAV TD HD on or about March 31st and they are just preparing us for the lost. I hope we are able to keep HD Net and get the other new HD channels. Hmmm, still no word on the Viacom HD channels.

eljeffreynyc
03-24-09, 01:54 PM
it looks different, you will notice right away.

if you have an hdc, you can go to channell 996 and page 6(?) telles you your firmware.

the new one is 3.1.0_11 the old one was 2.4.10_11.

Is there a way to get the update? I just checked and im on 2.4.10_11, whitestone, ny here.

chazman151
03-24-09, 02:12 PM
Adding to the chorus of folks who have audio dropouts on Fox 705.

Maddening. :(

Berk32
03-24-09, 02:45 PM
Is there a way to get the update? I just checked and im on 2.4.10_11, whitestone, ny here.

It'll just happen..... it's being rolled out in sections.

PaulInParkSlope
03-24-09, 03:21 PM
Adding to the chorus of folks who have audio dropouts on Fox 705.

Maddening. :(

and let me be another... 24 was unwatchable last night.

MacAlert
03-24-09, 03:38 PM
It'll just happen..... it's being rolled out in sections.

Yea, my box was updated this morning. Seems to fix some of the issue that were bugging me (channel doesn't show no box when tuning). I will have to check the power on channel feature too.

alleg23
03-24-09, 04:39 PM
Update -- got a call from TWC a few minutes ago. They told me that the engineers are aware of the problem and are working to fix it.

can i? should i? complain about my pip issue.

i emailed twc about my many issue with PIP, and this is how they responded:

Thank you for your recent message to Time Warner Cable.

We apologize for any inconvenience that you have experienced.

Since this is brand new technology, keep in mind that our converter box may reboot occasionally, the
screen may momentarily freeze or other problems may temporarily occur. Our cable converters are
also downloaded with new software from time to time . We do appreciate your feedback . Your comments
and suggestions along with those of other customers will be considered for future software
enhancements.

wtf, i didnt mention reboots other than me having to do them every once in a while to clear up PIP damage.

geez.

alleg23
03-24-09, 04:41 PM
On or about April 23, 2009, in Manhattan, Brooklyn, and Queens, we will launch Telemundo HD on ch. 747. In Mount Vernon, Telemundo HD will launch on ch. 717.

mom will be happy, what about Univision?


On or about March 31, 2009, in the event we are required to cease carriage of HD Net, ch. 798 and HD Net Movies, ch. 797, we plan to launch Smithsonian HD and MAV TV HD in their respective places.

so if they dont drop the 2 channels, they wont give us mav and smithsonian?.

Kold Kuts
03-24-09, 05:57 PM
Bayside, Queens got the ODN update during the overnight.

Wish we had a warning, that volume level was pretty high. New software, screen graphics, added series manager functions look good thus far. Simplified Keyboard search in the guide (hit B once, not twice). "Air Time" in series manager is not working yet, but I like the possibilities.

And no problems with Fox 5......24 looked great on Monday.

G1Ravage
03-24-09, 06:16 PM
Has anyone else noticed we've lost the "Local Forecast" on The Weather Channel? Watching on 72 gets some sort of generic northeast forecast. Of course, 772 still gets just a generic national forecast.

Oh wait, we got the local forecast back on 72 now. Still not as local as I'd like it to be. I remember years ago it used to give me the forecast for Flushing at LaGuardia Airport. Now it gives the forecast for Central Park, like I care what what the temperature at Central Park.

AndyHDTV
03-24-09, 06:17 PM
New Programming changes: Also occurring on May 1, 2009 we will drop TMC Xtra West HD (673)

TMC Xtra West HD being removed on may 1st?

they obviously just added it to match the FIOS claim of "OVER" 100 HD channels.

lee7n
03-24-09, 08:25 PM
Box rebooted but no ODN 3. Oddly enough I had to use start over to watch the Obama speech which I remembered a little late and you can now fast forward and rewind which I am pretty sure you could not do before but you still can't record it. So HDC getting even better. :)

TravKoolBreeze
03-24-09, 09:02 PM
Box rebooted but no ODN 3. Oddly enough I had to use start over to watch the Obama speech which I remembered a little late and you can now fast forward and rewind which I am pretty sure you could not do before but you still can't record it. So HDC getting even better. :)

I hope my HDC will update soon.

andgarden
03-24-09, 10:51 PM
I just tried to use start over to watch Chopped on FoodHD. There were some dropouts, but then about 40 minutes after I started watching, a menu quickly popped up, followed by the live show. DOH!

Start over seems really buggy.

Berk32
03-25-09, 12:33 AM
so we've gotten some more channels....

-Starz OnDemand (finally) on ch 240 (no HD anywhere though)
-Primetime OnDemand on 1009 - supposed to have HD content on HD Showcase (someone with an HDC box want to confirm?)

-731 WPXN HD was scheduled for now as well, but I don't think the channel has actually gone HD OTA as planned.... so nothing yet....

net_synapse
03-25-09, 01:02 AM
so we've gotten some more channels....

-Starz OnDemand (finally) on ch 240 (no HD anywhere though)
-Primetime OnDemand on 1009 - supposed to have HD content on HD Showcase (someone with an HDC box want to confirm?)


Southern Manhattan (3250HD)

On Channel 240 I am getting Primetime OnDemand...?

Hope this gets sorted out quickly.....:confused:

AndyHDTV
03-25-09, 01:05 AM
so we've gotten some more channels....

-Starz OnDemand (finally) on ch 240 (no HD anywhere though)
-Primetime OnDemand on 1009 - supposed to have HD content on HD Showcase (someone with an HDC box want to confirm?)

-731 WPXN HD was scheduled for now as well, but I don't think the channel has actually gone HD OTA as planned.... so nothing yet....

Nothing yet on Showcase OD or Starz OD.

Berk32
03-25-09, 01:15 AM
Southern Manhattan (3250HD)

On Channel 240 I am getting Primetime OnDemand...?

Hope this gets sorted out quickly.....:confused:

LOL



sorry... not laughing at you... just the situation...

net_synapse
03-25-09, 01:19 AM
LOL
sorry... not laughing at you... just the situation...

No offense taken, with TWC if you cannot laugh at their crappy service you would cry yourself to sleep every night..;)

net_synapse
03-25-09, 02:56 AM
Southern Manhattan (3250HD)

On Channel 240 I am getting Primetime OnDemand...?

Hope this gets sorted out quickly.....:confused:

Seems that they woke up and solved the problem...:D

Riverside_Guy
03-25-09, 10:17 AM
Update -- got a call from TWC a few minutes ago. They told me that the engineers are aware of the problem and are working to fix it.

Not to belabor the point, but last night I tried to watch last Friday's Dollhouse (705). The WORST I have ever seen with the audio dropouts. Far worse, the CC was also screwed up... never was a text line shown that was anywhere near to when the words were actually spoken. Usually, the CC was about 5-8 seconds ahead of reality. The entire scene could change, but the CC is showing dialog from the previous scene.

Riverside_Guy
03-25-09, 10:20 AM
^^^
This doesn't look good for the HD Net & HD Net Movies lovers like myself. It seems like there must already be some sort of agreement in place to launch Smithsonian HD & MAV TD HD on or about March 31st and they are just preparing us for the lost. I hope we are able to keep HD Net and get the other new HD channels. Hmmm, still no word on the Viacom HD channels.

Uh, WTF happened? This is the first time I'm hearing about HDNets... keep in mind, we PAY to get those channels!

Riverside_Guy
03-25-09, 10:40 AM
I've always said that OTA simply isn't an option for me, because I have tried it and can't get even half way reception. Not only that, but on 9/11, it got worse considering the love to the Empire State building. I was having dinner the other day at a neighbors... and one of the guys there (who lives a few blocks from me) said he gets fabulous reception. No he doesn't have a line of weight to the Empire St. but he said it was impossible when he tried an "analog" antenna, but he went and got a "digital antenna, and he says he gets FAR better quality (HD) than what he gets from his TWC account.

Could this be the case? Is "digital" not subject the all the issues that have always plagued OTA reception in Manhattan (yes, I have seen pristine, clean reception in the outer boroughs, but never in Manhattan... except for one guy I know years ago who lived on the 45th floor with a direct line of sight to the Towers).

Is there such a thing as a "digital" antenna? Are there variations in quality of reception based on expense of said antenna? Would a 20 buck item from Radio Shack perform similar to a 100 dollar fancvy/schmancy one?

Agent_C
03-25-09, 11:12 AM
I've always said that OTA simply isn't an option for me, because I have tried it and can't get even half way reception. Not only that, but on 9/11, it got worse considering the love to the Empire State building. I was having dinner the other day at a neighbors... and one of the guys there (who lives a few blocks from me) said he gets fabulous reception. No he doesn't have a line of weight to the Empire St. but he said it was impossible when he tried an "analog" antenna, but he went and got a "digital antenna, and he says he gets FAR better quality (HD) than what he gets from his TWC account.

Could this be the case? Is "digital" not subject the all the issues that have always plagued OTA reception in Manhattan (yes, I have seen pristine, clean reception in the outer boroughs, but never in Manhattan... except for one guy I know years ago who lived on the 45th floor with a direct line of sight to the Towers).

Is there such a thing as a "digital" antenna? Are there variations in quality of reception based on expense of said antenna? Would a 20 buck item from Radio Shack perform similar to a 100 dollar fancvy/schmancy one?

There is no such thing as a 'digital' antenna and there's no such thing as an 'HD' antenna. (Marketing terms notwithstanding)

Much of the OTA HD content is in the UHF frequency band; so I suspect what he's describing as his new digital antenna is simply one which picks up UHF better than the old one.

I’ve tested a number of inexpensive, store-bought antennas and this one (http://www.buy.com/prod/winegard-ss-3000-indoor-hdtv-antenna-7-db-10-db/q/loc/111/208503817.html) is unquestionably the best.

In a dense urban setting such as New York, the ‘backscatter’ design this employs substantially reduced crosstalk/reflections and the corresponding ghosting.

http://www.electronichouse.com/images/slideshow/Winegard_SS3000.jpg

A_C

HDTV Dude
03-25-09, 11:27 AM
so we've gotten some more channels....

-Starz OnDemand (finally) on ch 240 (no HD anywhere though)
-Primetime OnDemand on 1009 - supposed to have HD content on HD Showcase (someone with an HDC box want to confirm?)

-731 WPXN HD was scheduled for now as well, but I don't think the channel has actually gone HD OTA as planned.... so nothing yet....

HD Showcase On Demand still has the same crappy channel choices in upper Manhattan since day one. Last week I was at my brother-in-law's house in southern queens and found out that not only does he have far superior choices and content on HD Showcase On Demand (fearnet HD, CBS HD, Music Choice HD, etc.) but he also has the ODN 3 firmware upgrade and man does it look much better and has a lot more nicer features than what I have here in Manhattan. I also happen to notice that WPXN HD has gone HD in Orlando Florida but I am surprise that TWCNYC didn't give us 731 as a place holder channel like they did for NY1 HD and G4 HD which hasn't gone HD since it's inception.

Berk32
03-25-09, 11:36 AM
Uh, WTF happened? This is the first time I'm hearing about HDNets... keep in mind, we PAY to get those channels!

and they are replacing them with 2 new channels if they have to...

Considering I'm paying just $4.05 more ($15 'combo' -$10.95 for the hddvr) for:

HDNet
HDNetMovies
MGM HD
NHL Netowrk HD
CBS College Sports HD
Tennis HD
Big Ten HD
(and it still seems GAME HD as well at the moment)
(and the sports tier on its own is actually $3.95.... so its just $.10 for the 3 others)

I'm not going to complain if they have to replace the HDNETs with 2 new channels.......

Berk32
03-25-09, 11:40 AM
HD Showcase On Demand still has the same crappy channel choices in upper Manhattan since day one. Last week I was at my brother-in-law's house in southern queens and found out that not only does he have far superior choices and content on HD Showcase On Demand (fearnet HD, CBS HD, Music Choice HD, etc.) but he also has the ODN 3 firmware upgrade and man does it look much better and has a lot more nicer features than what I have here in Manhattan. I also happen to notice that WPXN HD has gone HD in Orlando Florida but I am surprise that TWCNYC didn't give us 731 as a place holder channel like they did for NY1 HD and G4 HD which hasn't gone HD since it's inception.

NY1 and G4 are actual HD signals being sent by the networks.

WPXN has no HD signal to feed out (yet) (and Orlando doesn't have WPXN... thats our local OTA network - they have their own Ion affiliate)

That's the difference....



So people with ODN3 are getting the 'Primetime' HD content?

johnosolis
03-25-09, 11:46 AM
so we've gotten some more channels....

-731 WPXN HD was scheduled for now as well, but I don't think the channel has actually gone HD OTA as planned.... so nothing yet....

I don't see 731 in East Williamsburg, Brooklyn. OTA 31-1 "Ion" is giving me problems today. They have never shown any HD programming that I've seen. However, at one point today, the channel banner said 1080i, but it has now gone back to 480i. They are solid informercials until 3 PM today. At 8 PM they start a Boston Legal mini-marathon, which could conceivably be in HD if everything were in place.

TWCNYC to add 747 Telemundo soon? That's good, since OTA WNJU-DT 47.1 doesn't quite reach me here. But, as far as I know no Spanish-language US broadcaster is broadcasting anything other than 480i. The only 1080i content they could have access to would be Hollywood movies with Spanish-language soundtrack (which would be a godsend in my household).

Berk32
03-25-09, 11:47 AM
What areas have gotten ODN3 so far?

Just parts of Queens?

johnosolis
03-25-09, 11:57 AM
So people with ODN3 are getting the 'Primetime' HD content?

I have an Explorer 4250HDC box that received the update a few days ago.

For me, there is no HD content on 1009 "Prime Time on Demand". It has SD content from CBS, FX, NBC and USA.

My 699 "HD Showcase" has HD content from A&E, CBS, Fearnet, FX, Food Network, G4, HDNET, HGTV, History, Music Choice, Nat Geo Channel, Showtime Sampler, Speed Channel and Sundance.

So there is some overlap (CBS, FX) between the two channels, but the addition of 1009 has no effect on HD-only viewers.

Berk32
03-25-09, 12:09 PM
I have an Explorer 4250HDC box that received the update a few days ago.

For me, there is no HD content on 1009 "Prime Time on Demand". It has SD content from CBS, FX, NBC and USA.

My 699 "HD Showcase" has HD content from A&E, CBS, Fearnet, FX, Food Network, G4, HDNET, HGTV, History, Music Choice, Nat Geo Channel, Showtime Sampler, Speed Channel and Sundance.

So there is some overlap (CBS, FX) between the two channels, but the addition of 1009 has no effect on HD-only viewers.

so the answer is yes.... the primetime HD content is on hd showcase.... (just cbs and fx for now....)

(obviously i don't expect the on demand channels in the 1000s to have any HD)

ok... thanks....

scott_bernstein
03-25-09, 12:41 PM
Uh, WTF happened? This is the first time I'm hearing about HDNets... keep in mind, we PAY to get those channels!

This kind of message about "We will remove these channels if we have to" typically appears around the time that TWC is in carriage/per subscriber fee negotiations with the networks. They post a message to cover themselves in case their contract negotiations don't work out, and a part of a semi-strongarm tactic which says to the network "We are serious about cutting you off if you don't bend to our demands" -- so serious that we're informing our customers that they may lose you.

This happens with Disney, the broadcast networks, etc. on a regular basis. The only thing is that in this case the HDNets are not quite the "must carry" channels that the others are.

Hopefully they will get these negotiations worked out. HDNet/HDNet Movies are in my top 5 favorite channels that we get! MAV-TV (which looks like ANOTHER sports network that I couldn't care less about), and Smithsonian (which looks like some cross between Discovery and History channels) would be a poor substitute to the great (and always 5.1/OAR) film lineup on HDNet Movies (which gives us one "Sneak Preview" movie each month which is currently playing in theaters -- almost worth the cost of the entire HDXtra Package right there), and the excellent HD concert picks on HDNet (OK, now at least we get Palladia-HD which somewhat fills in but seems to repeat the same stuff ad infinitum)....

TravKoolBreeze
03-25-09, 01:32 PM
I don't see 731 in East Williamsburg, Brooklyn. OTA 31-1 "Ion" is giving me problems today. They have never shown any HD programming that I've seen. However, at one point today, the channel banner said 1080i, but it has now gone back to 480i. They are solid informercials until 3 PM today. At 8 PM they start a Boston Legal mini-marathon, which could conceivably be in HD if everything were in place.

TWCNYC to add 747 Telemundo soon? That's good, since OTA WNJU-DT 47.1 doesn't quite reach me here. But, as far as I know no Spanish-language US broadcaster is broadcasting anything other than 480i. The only 1080i content they could have access to would be Hollywood movies with Spanish-language soundtrack (which would be a godsend in my household).

I been looking at Ion for the past few days and seen the 480i as well. I figure the 1080i is a test. If the Orlando affiliate is the best example, when it goes 720p, that should be the sign that TWC should pick it up.

The thing that interested me when they said Telemundo HD was why not say WNJU like they have done with other local stations. I wonder if this will be like a national Telemundo HD feed while the local affiliates get ready, like how WNET was when it was national PBS HD before turning to WNET HD.

hansangb
03-25-09, 02:27 PM
Is there a way to get the update? I just checked and im on 2.4.10_11, whitestone, ny here.

In bayside, I got it two nights ago. One thing that I missed (from passport) was when you ff or rew through a recorded show, it tells you explicilty where you are (34min etc). You don't have to guess (by looking at the bar graph) where you left off anymore.

hansangb
03-25-09, 02:28 PM
Box rebooted but no ODN 3. Oddly enough I had to use start over to watch the Obama speech which I remembered a little late and you can now fast forward and rewind which I am pretty sure you could not do before but you still can't record it. So HDC getting even better. :)

SWEET! I really like the "start over" but hated the fact that you couldn't rew/pause then fast forward through the commercial.

TravKoolBreeze
03-25-09, 02:42 PM
In bayside, I got it two nights ago. One thing that I missed (from passport) was when you ff or rew through a recorded show, it tells you explicilty where you are (34min etc). You don't have to guess (by looking at the bar graph) where you left off anymore.

2.4 had that as well. It was usually over the channel logo on the left side.

LL3HD
03-25-09, 02:45 PM
In bayside, I got it two nights ago. One thing that I missed (from passport) was when you ff or rew through a recorded show, it tells you explicilty where you are (34min etc). You don't have to guess (by looking at the bar graph) where you left off anymore.That’s an extremely important feature that I’m sure some :rolleyes:do not appreciate. If you are bopping between two tuners, especially during a sporting event, to know where you are on the time line is imperative while watching a time shifted event. HDC in its latest form, still does not offer this Passport feature.

By the way, one good thing (can’t think of much:rolleyes: ) regarding this HDC upgrade is, now, when you press play, to check out where you are on the buffer, it doesn’t plop you into super slow motion as it did prior to the upgrade. It continues to play and the time line is shown (without the exact time stamp as just noted).

PaulInParkSlope
03-25-09, 03:01 PM
I know these types of questions don't go over well, but I did do a search, and I really can't find much on this HDC box. I didn't even know a new HD DVR was rolled out. I've had an 8300 for a long time. Is this a better alternative? More recording space? Is there an all encompassing post on it somehwere? I couldn't find it... really. Thanks!

frischa
03-25-09, 03:30 PM
Has anyone received the updates in Manhattan?

daniels1994
03-25-09, 03:30 PM
Yeah, you're right...what company needs subscribers anymore, particularly when there are viable alternatives like FIOS? Why do you think they've instituted this two-year retention deal? I'm certainly not saying that's a great deal, but it shows you that they fully understand that there's competition out there they can no longer ignore. They can't afford to keep bleeding customers.


Looks like % wise, the savings isn't that great and really about the same since their last price increase in September 08. Very disappointed in TW that they they are giving us until March 30 to decide to lock in the 2 years and the HD NET and HDNET movie channel may go out on March 31. And this is the second price increase since September 08.

Since I'm unemployed now, I'll very likely pass on the 2 year lock and wait until 2 months to actually decide to downgrade to just the very basic cable service (i,e. no Hi-Def).

Really can't wait until FIOS gets here in NYC.Midtown 42nd street, just on the commercial ads on TV alone, they score points, way better than Time Warner's.

alleg23
03-25-09, 06:48 PM
That’s an extremely important feature that I’m sure some :rolleyes:do not appreciate. If you are bopping between two tuners, especially during a sporting event, to know where you are on the time line is imperative while watching a time shifted event. HDC in its latest form, still does not offer this Passport feature.

By the way, one good thing (can’t think of much:rolleyes: ) regarding this HDC upgrade is, now, when you press play, to check out where you are on the buffer, it doesn’t plop you into super slow motion as it did prior to the upgrade. It continues to play and the time line is shown (without the exact time stamp as just noted).

mines still goes into slow mo.

lee7n
03-25-09, 08:00 PM
Has anyone received the updates in Manhattan?

Not yet, patience young padawan :) no 731 either

LL3HD
03-25-09, 08:00 PM
mines still goes into slow mo.Did you get the update?

realdeal1115
03-25-09, 08:41 PM
Is there a thread on AVS like this one but for FIOS in NY? I am thinking of switching and would like to follow that thread for a little while.

I searched but could only find one thread and it didn't have that many posts so I don't think that's it.

TIA

alleg23
03-25-09, 09:13 PM
Did you get the update?

yup

MacAlert
03-25-09, 09:23 PM
Is there a thread on AVS like this one but for FIOS in NY? I am thinking of switching and would like to follow that thread for a little while.

I searched but could only find one thread and it didn't have that many posts so I don't think that's it.

TIA
Here you go:
http://www.avsforum.com/avs-vb/showthread.php?t=656287

peterlee
03-25-09, 11:59 PM
I know these types of questions don't go over well, but I did do a search, and I really can't find much on this HDC box. I didn't even know a new HD DVR was rolled out. I've had an 8300 for a long time. Is this a better alternative? More recording space? Is there an all encompassing post on it somehwere? I couldn't find it... really. Thanks!

Same amount of storage. Uses a different software called Navigator that some like, some don't. The HDC has a feature called Start Over that lets you restart and watch a program from the beginning even if you weren't recording it (I believe there's a limitation on how far back it can go and I think you have to watch the commercials?). The HDC also gives you access to the HD On Demand channel (I think it's Ch. 999). If you have the 8300HD, that channel is invisible. Those are the differences between 8300HDC and 8300HD.

KrazyRogue
03-26-09, 03:10 AM
Just got my update to the new software like 20 minutes ago, ODN 3.1.0_11. I overheard the hard drive working hard so I got up and saw some crazy letters and numbers on the box's display. I haven't played with it yet but first thing I noticed was the new colors. Just wanted to let you guys know.

Btw: I'm in upper manhattan with SA 8300HDC

TravKoolBreeze
03-26-09, 08:27 AM
So people with ODN3 are getting the 'Primetime' HD content?

Just got ODN3 in the overnight but no Primetime HD content on HD Showcase, yet.

frischa
03-26-09, 08:29 AM
I got it this morning in Upper Manhattan. Mostly the same as before with a different color scheme, but seems a bit snappier with most of the annoyances fixed. You can now dismiss notices about setting a recording and return to your show while it works, set recording priorities, will have nearest tune that moves you to a channel nearest the number you typed in if you typed an non-existant number and set specific program times for a series recording. I will post again if I see any other changes. They did not allow you to use the two buffers without setting a recording or keeping on PIP, which is annoying, reminds me of my parents' cablevision box.

frischa
03-26-09, 08:49 AM
Same here, no primetime on demand content in HD on 699.

timewaster
03-26-09, 11:08 AM
The HDC has a feature called Start Over that lets you restart and watch a program from the beginning even if you weren't recording it (I believe there's a limitation on how far back it can go and I think you have to watch the commercials?). .

Isn't this the same thing as the livebuffer on the 8300HD?
I remember reading that the live buffer on the HDC does not work?
Has this been fixed now?

frischa
03-26-09, 11:17 AM
Isn't this the same thing as the livebuffer on the 8300HD?
I remember reading that the live buffer on the HDC does not work?
Has this been fixed now?

This is not the live buffer. Its more like an on demand option, when you tune to the channel and see a show in progress you can hit select and choose to watch from the beginning. You do not need to have been tuned to the channel from the beginning. Unfortunately, you cannot fast forward or rewind so you are stuck with the commercials. The live buffer on the HDC will only work on one tuner unless you have PIP enabled.

hsimms
03-26-09, 11:22 AM
Is there a thread on AVS like this one but for FIOS in NY? I am thinking of switching and would like to follow that thread for a little while.

I searched but could only find one thread and it didn't have that many posts so I don't think that's it.

TIAThis isn't NY nor is it AVS but it's where I go when I need online help with FIOS. FIOS techs hang out there.

http://www.dslreports.com/forums/54

alleg23
03-26-09, 11:42 AM
Same here, no primetime on demand content in HD on 699.

is this supposed to happen, or is this something we hope happens?

Riverside_Guy
03-26-09, 11:45 AM
and they are replacing them with 2 new channels if they have to...

Considering I'm paying just $4.05 more ($15 'combo' -$10.95 for the hddvr) for:

HDNet
HDNetMovies
MGM HD
NHL Netowrk HD
CBS College Sports HD
Tennis HD
Big Ten HD
(and it still seems GAME HD as well at the moment)
(and the sports tier on its own is actually $3.95.... so its just $.10 for the 3 others)

I'm not going to complain if they have to replace the HDNETs with 2 new channels.......

Except NONE of the others have any interest to me... WHY are the HDNets being dropped?

Riverside_Guy
03-26-09, 11:48 AM
There is no such thing as a 'digital' antenna and there's no such thing as an 'HD' antenna. (Marketing terms notwithstanding)

Much of the OTA HD content is in the UHF frequency band; so I suspect what he's describing as his new digital antenna is simply one which picks up UHF better than the old one.

I’ve tested a number of inexpensive, store-bought antennas and this one (http://www.buy.com/prod/winegard-ss-3000-indoor-hdtv-antenna-7-db-10-db/q/loc/111/208503817.html) is unquestionably the best.

In a dense urban setting such as New York, the ‘backscatter’ design this employs substantially reduced crosstalk/reflections and the corresponding ghosting.
A_C

Well, 50 bucks isn't exactly what I'd call cheap! Trying to figure out if I get this, will my locals look better than what I get from TWC??? AND would some 25 dollar Radio Shack item look close to as good?

Berk32
03-26-09, 11:51 AM
Except NONE of the others have any interest to me... WHY are the HDNets being dropped?

only possibly being dropped...

and they even said it was a possible carriage contract issue

Riverside_Guy
03-26-09, 12:03 PM
This kind of message about "We will remove these channels if we have to" typically appears around the time that TWC is in carriage/per subscriber fee negotiations with the networks. They post a message to cover themselves in case their contract negotiations don't work out, and a part of a semi-strongarm tactic which says to the network "We are serious about cutting you off if you don't bend to our demands" -- so serious that we're informing our customers that they may lose you.

This happens with Disney, the broadcast networks, etc. on a regular basis. The only thing is that in this case the HDNets are not quite the "must carry" channels that the others are.

Hopefully they will get these negotiations worked out. HDNet/HDNet Movies are in my top 5 favorite channels that we get! MAV-TV (which looks like ANOTHER sports network that I couldn't care less about), and Smithsonian (which looks like some cross between Discovery and History channels) would be a poor substitute to the great (and always 5.1/OAR) film lineup on HDNet Movies (which gives us one "Sneak Preview" movie each month which is currently playing in theaters -- almost worth the cost of the entire HDXtra Package right there), and the excellent HD concert picks on HDNet (OK, now at least we get Palladia-HD which somewhat fills in but seems to repeat the same stuff ad infinitum)....

Ah, now I get it... I think we've rarely actually lost one of those "we may have to drop" channels they regularly announce. Like you, HDnet is a must have channel for me... and I dare say should be to 80% of the HD equipped/loving population in NYC!!

Yeah Palladia repeats a lot... no matter, I love most all of their stuff; I have no issue with having 2-3 things worth watching each month.

adrman
03-26-09, 12:12 PM
Well, 50 bucks isn't exactly what I'd call cheap! Trying to figure out if I get this, will my locals look better than what I get from TWC??? AND would some 25 dollar Radio Shack item look close to as good?

Pick up this one (http://www.bestbuy.com/site/olspage.jsp?skuId=8280834&type=product&id=1171058630499) from BB for $10 just to check it out. If it doesn't work, return it and get your money back. I used a cheap little telescoping antenna from my laptop tv tuner dongle. It looks like it came from a bad am radio, but I'm able to pull in quite a few channels and they look good.

Riverside_Guy
03-26-09, 12:18 PM
Looks like % wise, the savings isn't that great and really about the same since their last price increase in September 08. Very disappointed in TW that they they are giving us until March 30 to decide to lock in the 2 years and the HD NET and HDNET movie channel may go out on March 31. And this is the second price increase since September 08.

Since I'm unemployed now, I'll very likely pass on the 2 year lock and wait until 2 months to actually decide to downgrade to just the very basic cable service (i,e. no Hi-Def).

Really can't wait until FIOS gets here in NYC.Midtown 42nd street, just on the commercial ads on TV alone, they score points, way better than Time Warner's.

Well, last year we got hit with 2 price increases, Jan. and Sept. Now we have a third on 4/1. People outside Manhattan were able to lock in prior to the 01.08 increase, so those folks have now weathered 3 price increases. Manhattan only got the ability to price lock after the 09.08 increase.

Riverside_Guy
03-26-09, 12:29 PM
Just double checked and indeed, no 731 even listed (rebooted the box).

BTW, during previous channel reassignments, we sometimes had one or two that took up space in the listings, but listed nothing. For the past few months, I keep seeing the following blank channels being listed:

776
777
780

Anyone know why?

AndyHDTV
03-26-09, 12:34 PM
Just double checked and indeed, no 731 even listed (rebooted the box).

BTW, during previous channel reassignments, we sometimes had one or two that took up space in the listings, but listed nothing. For the past few months, I keep seeing the following blank channels being listed:

776
777
780

Anyone know why?

cause thats where the Premium channels used to be.

lee7n
03-26-09, 12:37 PM
This is not the live buffer. Its more like an on demand option, when you tune to the channel and see a show in progress you can hit select and choose to watch from the beginning. You do not need to have been tuned to the channel from the beginning. Unfortunately, you cannot fast forward or rewind so you are stuck with the commercials. The live buffer on the HDC will only work on one tuner unless you have PIP enabled.

You can indeed ff and rewind on start over, I just did it the other day during the Obama speech and I am still on ODN 2.4. The PIP 2 buffer thing also seems to work. :)

Agent_C
03-26-09, 12:41 PM
Well, 50 bucks isn't exactly what I'd call cheap! Trying to figure out if I get this, will my locals look better than what I get from TWC??? AND would some 25 dollar Radio Shack item look close to as good?

That really depends more on your proximity to the Empire State Building than the antenna. If you have LoS then I'd give it a try; otherwise, stick with TWC. When its not acting up I get a superb HD picture.

A_C

scott_bernstein
03-26-09, 12:42 PM
Just double checked and indeed, no 731 even listed (rebooted the box).

BTW, during previous channel reassignments, we sometimes had one or two that took up space in the listings, but listed nothing. For the past few months, I keep seeing the following blank channels being listed:

776
777
780

Anyone know why?
In southern Manhattan, those blank channels were removed from our lineup with the last major channel adds. Looks like they haven't gotten around to pushing it to you guys up north yet. Probably when they do more channel adds....

Berk32
03-26-09, 12:43 PM
Just double checked and indeed, no 731 even listed (rebooted the box).

BTW, during previous channel reassignments, we sometimes had one or two that took up space in the listings, but listed nothing. For the past few months, I keep seeing the following blank channels being listed:

776
777
780

Anyone know why?

1) there won't be a 731 until 31.1 WPXN goes HD OTA (it was scheduled to happen by now... still hasn't...)

2) Those were the premium movie channels (moved to the 600s) - for whatever reason they feel the need to keep the system message up (I guess because people pay a lot for them and they want to make sure everyone knows)

scott_bernstein
03-26-09, 12:49 PM
Yeah Palladia repeats a lot... no matter, I love most all of their stuff; I have no issue with having 2-3 things worth watching each month.

Yeah, Palladia has almost become my "default" channel to turn to when I can't find anything else to watch.

My wife, on the other hand, has made one of the new HD adds in the last batch (forget what it is) her new "default" -- the one that seems to feature 24/7 home renovation reality shows! :)

Riverside_Guy
03-26-09, 12:49 PM
That really depends more on your proximity to the Empire State Building than the antenna. If you have LoS then I'd give it a try; otherwise, stick with TWC. When its not acting up I get a superb HD picture.

A_C

"LoS???"

I'm about 70 blocks north... and a tad to the west.

johnosolis
03-26-09, 02:02 PM
I been looking at Ion for the past few days and seen the 480i as well. I figure the 1080i is a test. If the Orlando affiliate is the best example, when it goes 720p, that should be the sign that TWC should pick it up.

The thing that interested me when they said Telemundo HD was why not say WNJU like they have done with other local stations. I wonder if this will be like a national Telemundo HD feed while the local affiliates get ready, like how WNET was when it was national PBS HD before turning to WNET HD.

BTW, OTA Telemundo WNJU-DT 47.1 has been broadcasting at 1080i for a while, even if they have no HD content. If the reason TWC didn't add 731 is that WPXN is still broadcasting at 480i, then that shouldn't be an issue when they add Telemundo HD in a few days.

PS: I doubt that Telemundo would permit a direct national feed to be carried by TWCNYC while WNJU-DT is paying for exclusive rights to broadcast that content in this market (assuming WNJU is not a network-owned flagship station). Also, broadcast network programming exists only in prime-time blocks, no? Don't local broadcasters have to fill in the remaining hours with syndicated shows, infomercials, and scant local programming?

LL3HD
03-26-09, 02:05 PM
"LoS???"
Line of sight. ;)

margoba
03-26-09, 04:07 PM
Well, 50 bucks isn't exactly what I'd call cheap! Trying to figure out if I get this, will my locals look better than what I get from TWC??? AND would some 25 dollar Radio Shack item look close to as good?

My friend in Chelsea, uses this Phillips antenna. She uses it for digital SD, but the signals should be the same. She's quite happy with it. It is not a powered antenna.

http://www.amazon.com/Philips-PHDTV1-Digital-HDTV-UHF-Antenna/dp/B0007XDI54/ref=pd_bbs_1?ie=UTF8&s=electronics&qid=1195791309&sr=8-1

PaulInParkSlope
03-26-09, 05:35 PM
Same amount of storage. Uses a different software called Navigator that some like, some don't. The HDC has a feature called Start Over that lets you restart and watch a program from the beginning even if you weren't recording it (I believe there's a limitation on how far back it can go and I think you have to watch the commercials?). The HDC also gives you access to the HD On Demand channel (I think it's Ch. 999). If you have the 8300HD, that channel is invisible. Those are the differences between 8300HDC and 8300HD.
Thanks. Appreciate it.

BTW, anyone hear any update from TW on the FOX705 audio issue? It was still bad last night.

lee7n
03-26-09, 07:01 PM
Weird I just tried start over again and now cannot ff or rewind. It worked on Monday during the Obama speech, I used it to go back because I got distracted with something. Could it be that I hit start over within the first 15 minutes and there is a time frame you need to be within for it to work? I was on a different channel other than CNN during the beginning of the speech.

TravKoolBreeze
03-26-09, 07:14 PM
I could never FF with Start Over in 2.4 and that hasn't changed with 3. I always could rewind. Maybe it was a glitch that you experienced.

jm4duryea
03-26-09, 10:14 PM
I swapped my old 8300HD for the HDC after reading posts here that suspects that the NYC Channel 705 audio drops were related to the HD model. After installing, I have the following problems and was wondering if anyone else is experiencing this:

1. Record Series Option: altho it lists an Air Time Option, it doesn't allow you to change if from "all showings" to s specifi time. Someone in an earlier post said this was fixed in the latest update of Mystro.
2. DVR List: If I program to tape a show everyday, say Jeopardy, it doesn't show that it scheduled past Tuesday. If I look on the Program Grid, anyday beyond Tues is not in Red.
3. DVR List: I want to enter a record a weekly series that begins on Wed, it gives me the message that it is updating, yet the grid entry does not turn red and it is not listed in Scheduled Recordings. However, it is listed under Series Manager with no episodes scheduled.
4. I can no longer download any of my on Demand problems.

Any help with the above will be much appreciated.

MacAlert
03-27-09, 12:28 AM
I swapped my old 8300HD for the HDC after reading posts here that suspects that the NYC Channel 705 audio drops were related to the HD model. After installing, I have the following problems and was wondering if anyone else is experiencing this:

1. Record Series Option: altho it lists an Air Time Option, it doesn't allow you to change if from "all showings" to s specifi time. Someone in an earlier post said this was fixed in the latest update of Mystro.
2. DVR List: If I program to tape a show everyday, say Jeopardy, it doesn't show that it scheduled past Tuesday. If I look on the Program Grid, anyday beyond Tues is not in Red.
3. DVR List: I want to enter a record a weekly series that begins on Wed, it gives me the message that it is updating, yet the grid entry does not turn red and it is not listed in Scheduled Recordings. However, it is listed under Series Manager with no episodes scheduled.
4. I can no longer download any of my on Demand problems.

Any help with the above will be much appreciated.
You might have the old software on your box. Check again tomorrow (I think the box gets updated overnight).

jm4duryea
03-27-09, 07:51 AM
You might have the old software on your box. Check again tomorrow (I think the box gets updated overnight).

I still have same problem as I described yesterday. I have ODN Version 3.1l0_11, dated 2008/11/26. Sounds kind of old. Is there a later version? If so, How can I force an update. I have already rebooted. I have only had the box since yesterday.

leegeousa
03-27-09, 08:54 AM
I am surprise so few of the posters here have external drives. But if you do ODN 3 is not for you. I got it yesterday and sure enough MY DVR EXPANDER no longer works. This really ticks me off since the last ODN fixed the "sleeping" problem with the previous version.

Somebody forgot to tell TW's IT group that Verizon is breathing on their neck.

I am willing to give up all other "improvements" with ODN 3, just give me the last version back.

BkDude
03-27-09, 09:06 AM
Thanks. Appreciate it.

BTW, anyone hear any update from TW on the FOX705 audio issue? It was still bad last night.

Still crappy for me...

slumpey326
03-27-09, 09:16 AM
after this new update my dolby digital setting option on the cable box menu wont stay. I am using hdmi to tv for video and optical to receiver for audio. Before this update I had the audio option set to Dolby Digital and would get 5.1 just fine. When I would turn the tv and cable box off when I am not watching and then turn it back on when i want to watch again, everything stays,

Now when I set it to dolby digital, I get 5.1 but when I turn off the tv and turn it back on, it defaults to hdmi. It never did this before the update, would always stay on Dolby Digital setting. I have been using hdmi cable since the beginning.

anyone else having this problem.

Slikkster
03-27-09, 09:23 AM
BTW, anyone hear any update from TW on the FOX705 audio issue? It was still bad last night.

Still crappy for me...

Absolutely the worst I've heard it last night (Thurs). The audio dropouts were literally every three or four seconds. My wife is really PO'd. I really didn't want to have to give up the HD model for an HDC, but apparently that's what it's going to take. They obviously don't have a clue as to what's going on at TWC. Unreal.

lee7n
03-27-09, 11:31 AM
I still have same problem as I described yesterday. I have ODN Version 3.1l0_11, dated 2008/11/26. Sounds kind of old. Is there a later version? If so, How can I force an update. I have already rebooted. I have only had the box since yesterday.

That's the latest version, no you cannot force an update that is up to TWC. Try a reboot

Riverside_Guy
03-27-09, 11:46 AM
Line of sight. ;)

Ah.... I wouldn't even ask the question if I had LoS...

I just am wondering if there is any real difference between the propagation of analog vs. digital signals. My expectation has always been that if I can't even get a vaguely identifiable image via analog, I can't get one from digital. What started this was someone telling me they also couldn't get anything analog, but got "better than TWC" HD via a "digital antenna."

So I am kind of trolling to find someone who lives in Manhattan, preferably north of 96th on the west side, who gets really good HD OTA reception.

Baring that, I probably will just walk around the corner to Radio Shack, get something cheap (~20-30 bucks) and see what happens. If it sucks I can take it back.

Riverside_Guy
03-27-09, 11:51 AM
I could never FF with Start Over in 2.4 and that hasn't changed with 3. I always could rewind. Maybe it was a glitch that you experienced.

I recall that it very much intended that FF will NOT ever work for Start Over. I think it was part of the deal between the MSOs and the broadcasters. Remember, this is the MSO recording and playing it back... they are redistributing the networks content, and making money off it, so there HAD to be a deal. No way to skip commercials certainly helps the broadcaster...

andgarden
03-27-09, 11:53 AM
The enemy in Manhattan is really strong multipath. So you're going to need a very directional antenna. My suggestion would be that you order yourself a silver sensor or equivalent (http://www.hdtvprimer.com/ANTENNAS/silver.html).

Your problem is that it may not work so well for WABC after June, because it's UHF only.

Honestly, I don't think OTA actually looks any better for the locals than what TWC delivers, but you can check for yourself.

Agent_C
03-27-09, 11:56 AM
Ah.... I wouldn't even ask the question if I had LoS...

I just am wondering if there is any real difference between the propagation of analog vs. digital signals. My expectation has always been that if I can't even get a vaguely identifiable image via analog, I can't get one from digital. What started this was someone telling me they also couldn't get anything analog, but got "better than TWC" HD via a "digital antenna."

So I am kind of trolling to find someone who lives in Manhattan, preferably north of 96th on the west side, who gets really good HD OTA reception.

Baring that, I probably will just walk around the corner to Radio Shack, get something cheap (~20-30 bucks) and see what happens. If it sucks I can take it back.

A wealth of information on this subject can be found on AntennaWeb.org (http://www.antennaweb.org/aw/welcome.aspx)

A_C

Kold Kuts
03-27-09, 02:28 PM
after this new update my dolby digital setting option on the cable box menu wont stay. I am using hdmi to tv for video and optical to receiver for audio. Before this update I had the audio option set to Dolby Digital and would get 5.1 just fine. When I would turn the tv and cable box off when I am not watching and then turn it back on when i want to watch again, everything stays,

Now when I set it to dolby digital, I get 5.1 but when I turn off the tv and turn it back on, it defaults to hdmi. It never did this before the update, would always stay on Dolby Digital setting. I have been using hdmi cable since the beginning.

I have been having the same problem. I hope this is a programming issue that will be addressed by TWC. Its quite a nuisance. I am assuming I may need to use component cables in order to bypass the issue until we get an update.

slumpey326
03-27-09, 05:10 PM
I have been having the same problem. I hope this is a programming issue that will be addressed by TWC. Its quite a nuisance. I am assuming I may need to use component cables in order to bypass the issue until we get an update.


I dont want to switch to component because I had that hdmi input professionally calibrated for cable. Hopefully this will be resolved real quick. I can we contact someone regarding this.

it worked perfectly fine until this update,.

Slikkster
03-27-09, 06:16 PM
After the email I sent TW the other day listing all the posts here at AVS mentioning the audio dropouts with the 8300HD and channel 705, it appears they are now at least acknowledging it. Here's their reply:

"Thank you for your recent correspondence to Time Warner Cable.

The Digital Systems Team is investigating this issue and we are working to resolve this as quickly as possible. Once again, we do apologize for any inconvenience this may have caused you,

Sincerely, Time Warner CableCustomer Support"

jm4duryea
03-27-09, 08:06 PM
Swapped my HD for HDC because of audio dropouts. Trying to watch Terminator right now. Sound is fine, but NO PICTURE! Anybody else experiencing this?

ILW
03-27-09, 09:34 PM
I swapped my old 8300HD for the HDC after reading posts here that suspects that the NYC Channel 705 audio drops were related to the HD model. After installing, I have the following problems and was wondering if anyone else is experiencing this:

1. Record Series Option: altho it lists an Air Time Option, it doesn't allow you to change if from "all showings" to s specifi time. Someone in an earlier post said this was fixed in the latest update of Mystro.
2. DVR List: If I program to tape a show everyday, say Jeopardy, it doesn't show that it scheduled past Tuesday. If I look on the Program Grid, anyday beyond Tues is not in Red.
3. DVR List: I want to enter a record a weekly series that begins on Wed, it gives me the message that it is updating, yet the grid entry does not turn red and it is not listed in Scheduled Recordings. However, it is listed under Series Manager with no episodes scheduled.
4. I can no longer download any of my on Demand problems.

Any help with the above will be much appreciated.

I can only answer #2. I've noticed that the scheduled programs are often only shown for the next few days, even if the guide goes more days. Eventually, those missing days will show up in your scheduled recordings. It seems to work OK, but it can be a problem if you need to schedule a program more than a few days in advance.

I hope that at least you've solved your 705 audio problem! Like you, I'm in Bklyn with an 8300HDC and I haven't had any of the audio problems described on this forum.

jm4duryea
03-27-09, 10:12 PM
I can only answer #2. I've noticed that the scheduled programs are often only shown for the next few days, even if the guide goes more days. Eventually, those missing days will show up in your scheduled recordings. It seems to work OK, but it can be a problem if you need to schedule a program more than a few days in advance.

I hope that at least you've solved your 705 audio problem! Like you, I'm in Bklyn with an 8300HDC and I haven't had any of the audio problems described on this forum.

Thanks for your insight re my 2nd problem. I guess that's the way it works. The sound on ch 705 was fine tonight. Only problems was there sound, but no picture for about 10 minutes around 8pm. Tried callint T/W, but they were inundated with calls. I was on hold when picture came back before I got to talk to anyone.

peterlee
03-28-09, 01:16 AM
Time Warner may have finally fixed the audio problem. I recorded and watched Terminator and Dollhouse and did not have a single audio dropout. Both shows had severe audio drops for me the last two prior weeks. Anyone else?

margoba
03-28-09, 01:35 AM
I had no dropouts on my 8300HD for Terminator, but the recording was very weird. Nothing recorded for the first 10-15 minutes of the show - no sound, no video, nothing. Because of this, the recording was only 40+ minutes long and began somewhat in the middle of the episode.

-barry

Riverside_Guy
03-28-09, 08:16 AM
Swapped my HD for HDC because of audio dropouts. Trying to watch Terminator right now. Sound is fine, but NO PICTURE! Anybody else experiencing this?

Ha... I have a lowly HD here. Some have intimated it's a box issue... it ain't. It's TWC all the way.

As for last night, I have been burned the last few Fridays because I record Term & Dollhouse. Last night, I was able to watch live. Turned to 705 before Term started, audio but no video. Switched to channel 5. All was OK. Kept switching back and forth, each time finding 705 had a gray screen of no video and audio.

As if by magic, around 8:20 boom, got audio and video on 705. Left it there and all the way for the next hour and a half plus, not one audio glitch!

Note not only do we not come from the same head end, but are very far apart from each other m(I'm just south of Columbia U.), matter of fact, we ain't in the same borough!

johnosolis
03-28-09, 11:23 AM
I'm in Brooklyn, my cable box is Explorer 4250HDC with the new ODN 3 update.

I just noticed that when you set a program timer, the box will automatically change channels for you when the selected program begins. You used to have to press a button to agree.

At 1 minute to start time, there is a notice that asks you whether you want to stay on the channel you're watching or tune to the channel the scheduled program is on. If you do nothing, however, the box tunes to the scheduled program at start time.

I'm happy with this new functionality.

j7f
03-28-09, 07:09 PM
in midtown west.
8300hd...

weird light blue screen on main tuner. audio works, though.
pip tuner shows image perfectly.
when you swap...main image goes to blue. swapped image in pip is fine.

very peculiar.
rebooting now.

rebooted...all's well now.
VERY strange. never experienced that before.
it's akin to the blue screen of death!

carl2680
03-28-09, 08:24 PM
I am surprise so few of the posters here have external drives. But if you do ODN 3 is not for you. I got it yesterday and sure enough MY DVR EXPANDER no longer works. This really ticks me off since the last ODN fixed the "sleeping" problem with the previous version.

Somebody forgot to tell TW's IT group that Verizon is breathing on their neck.

I am willing to give up all other "improvements" with ODN 3, just give me the last version back.

Honestly, Verizon hasn't wired many buildings in the city, so TWC isn't feeling the heat yet. Verizon is cherry picking like wiring buildings of rich tenants. The reality is Verizon is 2 years away from being a threat to TWC. Once the slogan of high fiber optic straigh to your Apt kick in , and HD channels without being compressed TWC will be history if they don't get their act together.

Digiti
03-28-09, 09:08 PM
in midtown west.
8300hd...

weird light blue screen on main tuner. audio works, though.
pip tuner shows image perfectly.
when you swap...main image goes to blue. swapped image in pip is fine.

very peculiar.
rebooting now.

rebooted...all's well now.
VERY strange. never experienced that before.
it's akin to the blue screen of death!

I have had this happen to me as well. In fact sometimes I got a red screen. The only fix has been a reboot of my SA 8300HD.

peterlee
03-28-09, 09:25 PM
I had no dropouts on my 8300HD for Terminator, but the recording was very weird. Nothing recorded for the first 10-15 minutes of the show - no sound, no video, nothing. Because of this, the recording was only 40+ minutes long and began somewhat in the middle of the episode.

-barry

My recording was exactly the same but I didn't mention it because I figured it was some glitch unique to my box. Guess not. I watched the episode and you pick up what's going on easily. I watched the missed minutes online on the Fox streaming site.

margoba
03-29-09, 01:30 AM
Ha... I have a lowly HD here. Some have intimated it's a box issue... it ain't. It's TWC all the way.

As for last night, I have been burned the last few Fridays because I record Term & Dollhouse. Last night, I was able to watch live. Turned to 705 before Term started, audio but no video. Switched to channel 5. All was OK. Kept switching back and forth, each time finding 705 had a gray screen of no video and audio.

As if by magic, around 8:20 boom, got audio and video on 705. Left it there and all the way for the next hour and a half plus, not one audio glitch!

Note not only do we not come from the same head end, but are very far apart from each other m(I'm just south of Columbia U.), matter of fact, we ain't in the same borough!

It appears that there were no audio glitches of any kind last night, on either box.

I don't know whose fault the problem was (Cisco, Fox, or TWC), but it manifested itself as audio glitches on the 8300HD box only. Whatever caused the problem, it appears to be finally fixed.

-barry

margoba
03-29-09, 01:31 AM
My recording was exactly the same but I didn't mention it because I figured it was some glitch unique to my box. Guess not. I watched the episode and you pick up what's going on easily. I watched the missed minutes online on the Fox streaming site.

Nice to know I'm not going crazy... Or, at least, if I am going crazy, I have company. :-)

-barry

andgarden
03-29-09, 02:39 AM
I know the nature of the content is a problem, but does palladia seem overcompressed in S. Manhattan to anyone else?

Slikkster
03-29-09, 07:39 AM
It appears that there were no audio glitches of any kind last night, on either box.

I don't know whose fault the problem was (Cisco, Fox, or TWC), but it manifested itself as audio glitches on the 8300HD box only. Whatever caused the problem, it appears to be finally fixed.

-barry

I'm fairly certain that part of the solution to getting the problem fixed was documenting each and every user's posts here at avsforum who had the issue on the 8300HD. I laid it all out in an email to them --citing each user's location and their comments to show that this was not my individual problem, but rather was a systemic problem across the city with many users who had the 8300HD.

This, after they had emailed me after my first complaint saying they had no issues with audio on channel 705. I followed up with the email noted above on my open trouble ticket.

So, this forum proves it worthiness yet again. It was people here who made the very important connection that this dropout issue was limited to the 8300HD and not the 8300HDC. I'm sure TW would never have figured that out were they not tipped off about it. It gave them a lot to work with.

Kudos to all who helped get this fixed by posting here, assuming that this is finally resolved. I watched 705 for about a half hour yesterday and had no dropouts on my 8300HD. Crossing my fingers that this will continue.

Agent_C
03-29-09, 07:42 AM
After a long and very welcomed absence, pixilation and compression artifacts are back. Particularly apparent on the movie channels last night.

Anyone else noticing this?


A_C (East Midtown)

Riverside_Guy
03-29-09, 08:45 AM
I know the nature of the content is a problem, but does palladia seem overcompressed in S. Manhattan to anyone else?

Yes and no... what I notice is certain shots (usually close ups that look like they were shot hand-held on stage) are very grainy and almost monochromatic. These kinds of shots usually are very brief because there is a LOPT of movement in them. To me, it seems very much a function of what camera they are using...