Dear Ernie,

We’ve been told that when Comcast takes over programming for the Adelphia system in Waterbury, CT later this year that they will add SNY to their line-up. We would suggest that you continue to follow up with your cable provider on the status of SNY in your areas.

Thank you for your email.



SportsNet New York

this is a letter i received from SNY.looks good for mets fans

Dear Ernie,

We’ve been told that when Comcast takes over programming for the Adelphia system in Waterbury, CT later this year that they will add SNY to their line-up. We would suggest that you continue to follow up with your cable provider on the status of SNY in your areas.

Thank you for your email.



SportsNet New York

this is a letter i received from SNY.looks good for mets fans
Wow, that's a totally different approach than NESN is taking when it comes to sharing this info with the public.

Folks over in the S3 Tivo forums are asking about the rollout of Switched Video, I guess it may impact some channels on the Series 3 HD Tivo we have.

Folks over in the S3 Tivo forums are asking about the rollout of Switched Video, I guess it may impact some channels on the Series 3 HD Tivo we have.
Yes, it will only be good for analog channels. Sell your S3 on eBay while you can!

I think its a little premature to be selling anything! :)
No plans have been rolled out for SDV anywhere, and as slow as CT always is with technology, I think my S3 is safe for a while.

Hi
Are we going to get that free on demand service. I`ve only heard only bits
and pieces about it .Thanks

Hi
Are we going to get that free on demand service. I`ve only heard only bits
and pieces about it .Thanks
Yes. It's said to be coming mid-February, which is coming soon. If I were a betting man, I'd say next Thursdday the 15th.

Yes. It's said to be coming mid-February, which is coming soon. If I were a betting man, I'd say next Thursdday the 15th.
Thanks Paul

My fox is out again. I hate this crap. And it will never be fixed because they won't admit there is a problem.

I spoke to someone at NESN today. They told me that discussions between them and Comcast about the Waterbury system will begin shortly, within a week likely. We should know much more about NESN's potential future in our area within the next few weeks.

I'm told that Comcast VOD could be integrated as early as next Tuesday. It is a major engineering undertaking, and I would not be surprised if we actually are without any VOD for period of time.

The 3/1 deletion date for HDNet and HDNet Movies has now been changed to 3/15. I am still not privileged to the replacement programming yet.

Please also tell your informant to slow down as much as possible any notion of rolling out SDV. You should see the uproar in the S3 Tivo community forum! I hate to think the S3 could become a doorstop so quickly!

what is suppose to be the improvments with the Comcast VOD system? I personally hate the Adelphia version now..

what is suppose to be the improvments with the Comcast VOD system? I personally hate the Adelphia version now..
Leaps and bounds above the Adelphia platform: from the user interface to the tons and tons of content, not to mention tons of HD VOD.

great... like i mentioned a long time ago, i think the adelphia system was/is awful and way to basic. I get so fustrated when i have a show set to record and find out it was a 2 hour (normally a 1 hour) episode and it only recorded the first hour. Also most other companies allow you to select to record first time airing... very nice feature.

I plan on getting a 32" or so 720p HDTV for my game room to mount on the wall and would prefer not to get a cable box. Not too many TV's with cable card slots, but some do have QAM tuners. Does any one have a channel list of non-scrambled channels available from Comcast?

I assume the premium channels will be scrambled (HBO, Cinemax and others), but how about non-premium HD and non-HD channels (ESPN, Music channels, Discovery and others)?

I plan on getting a 32" or so 720p HDTV for my game room to mount on the wall and would prefer not to get a cable box. Not too many TV's with cable card slots, but some do have QAM tuners. Does any one have a channel list of non-scrambled channels available from Comcast?

I assume the premium channels will be scrambled (HBO, Cinemax and others), but how about non-premium HD and non-HD channels (ESPN, Music channels, Discovery and others)?

Not really sure what will change when Comcast takes over with their content. We still have the Adelphia / Telemedia content. The first post in this thread has the most up to date list.

I have a HD with a QAM tuner for about 2 years and have a CC slot but did got a cable card when I got my set because they could not supply one that worked. I'm still not sure what it buys.. so I never got one.

I get with a straight cable and QAM tuner these HD stations.


703 - WFSB (CBS)
707 - WABC (ABC)
718 - WNYW (FOX)
720 - WTXX (CW)
724 - WEDN (PBS/CPTV)
730 - WVIT (NBC)

Not really sure what will change when Comcast takes over with their content. We still have the Adelphia / Telemedia content. The first post in this thread has the most up to date list.

I have a HD with a QAM tuner for about 2 years and have a CC slot but did got a cable card when I got my set because they could not supply one that worked. I'm still not sure what it buys.. so I never got one.

I get with a straight cable and QAM tuner these HD stations.


703 - WFSB (CBS)
707 - WABC (ABC)
718 - WNYW (FOX)
720 - WTXX (CW)
724 - WEDN (PBS/CPTV)
730 - WVIT (NBC)
None of this has, nor will it change with Comcast.

Looks like (as originally thought) that Comcast VOD will be coming this Thursday.

Looks like (as originally thought) that Comcast VOD will be coming this Thursday.

Got a flyer in the mail today about upcoming changes to VOD.

BTW, I haven't heard back about my issue, can you look into it for me?

Got a flyer in the mail today about upcoming changes to VOD.

BTW, I haven't heard back about my issue, can you look into it for me?
I received that as well.

And yes, I'll send along to note about your issue to see what's going on.

I received that as well.

And yes, I'll send along to note about your issue to see what's going on.

Paulie, sent you a PM, and then went to send another one, but your inbox is full.

All 3 channels are out again. I can't deal with it anymore.

harlenm, if you remember back, I had the same issues for months. Turns out my signal levels were too high. It took months to get Adelphia out, but when they did that was the issue. I havent had an HD channel problem since....not sure if that is the same problem affecting you?

I've had numerous techs out, shown them pictures of the signal levels, and they can't do anything. They all tell me the same thing, they can't diagnose a problem unless they are here when it happens. But that is impossible, and will never happen. They come and look at the signals, and they are perfect.

I never had an outage with directv that lasted for more than 5 minutes or so, and only during the worst of weather. I'm calling directv tomorrow and switching back.

I was just as frustrated as you are. My signal levels were always fine except when it rained. This was last summer, so it rained one day, and they came out and found something filled with water. They fixed that....then this winter, when the temperature went below 20F, I lost all my HD channels. So again, I had to call and call, only to be told it wasnt cold enough. FINALLY, one day it was cold enough and they came and fixed it. I suspect maybe yours is weather related as well? If it is warm and sunny, they will never find it. It may be a "suckout" I think its called, where the cold causes the cables to shrink, causing the connection to be low. Anyway, if I didnt drop $800 on the new Tivo S3, I would be tempted to go back to DirecTV.

The new DVR from Directv looks really nice, and it's not that expensive. I hate the DVR from Comcast, it's only slightly smarter than a VCR, and not nearly as good as a Tivo. I think the only thing keeping me away from going back to Directv is that I'll have to mount a pole on the roof in order to get a signal, or mount the pool on the side of the yard and run a cable underground. I did that once before but gave up halfway cause it was a tough job to bury a cable. Then after I switched to cable I forgot about the 1/2 buried cable and ran over it with my lawnmower and ripped it to shreds, so I'd have to run new lines again, argh!

Some new for you all...

Video On Demand
They are in the process of switching over our VOD today, and we should see the new platform up and running tonight!

HD Channels
On 3/15, HDNet and HDNet Movies will be replaced by Versus/Golf HD and YES HD.

There should be more news coming soon, so stay tuned!

Good news on YES HD....Paulie are you running both Comcast and DirecTV? I saw some posts of yours over on DBStalk. I was debating running my S3 along with an HR20. I dont think you have the HR20 though?

I forgot to post this earlier. Here is what my friend from Comcast said about DVR customers:

"Since you are physically moving to a new platform, you will need to reset any future recordings (series or other) on your DVR tomorrow since presets will be wiped out. We will be getting message out on this to all DVR subs tonight. Anything saved to your hard drive already will still be available."

Good news on YES HD....Paulie are you running both Comcast and DirecTV? I saw some posts of yours over on DBStalk. I was debating running my S3 along with an HR20. I dont think you have the HR20 though?
For a time last yaer, I was running both. I haven't had DirecTV since July. When I did, the HR20 was not even available yet.

Is this why my digital channels have stopped working last night? I only have analog channels at the moment. I have 2 CableCards in the S3, and I thought that was the issue. Please, please find out if cable cards were affected!!! I have called Comcast about 6 times since last night and they only want to schedule a truckroll, which they cant to until next week!! This sucks not having any channel above 96...

Is this why my digital channels have stopped working last night? I only have analog channels at the moment. I have 2 CableCards in the S3, and I thought that was the issue. Please, please find out if cable cards were affected!!!
I have not heard anything about this. I doubt it has anything to do with the chanveover tonight. If I were you, I'd remove the Cable Cards, reinster them, and reboot your S3. If you're still having problems with your Cable Cards, you should try Comcast support and/or TiVo support.

I did that all last night. None of the CSR's at Comcast have a clue about CableCards and can only schedule a truckroll. All I need someone to do at the headend is simply send a initialization hit to my 2 cards.....

A comcast CSR just said that half of CT is without digital channels. I find this hard to believe, can anyone confirm this???

A comcast CSR just said that half of CT is without digital channels. I find this hard to believe, can anyone confirm this???
I just peeked in on my DVR through my Sling Box, and I browsed through severl digital channels and HD channels, and they are all working for me.

Got an automated call from Comcast a couple hours ago which stated that the VOD change will be happening tomorrow (Friday).

Got an automated call from Comcast a couple hours ago which stated that the VOD change will be happening tomorrow (Friday).
Also, don't forget to reprogram your DVR for your recording schedule after the change, since new software will be loaded and all settings erased.

A Comcast tech called me this morning and they are reporting huge problems with digital and premium channels all across the area. Anyone affected? I am.....

A Comcast tech called me this morning and they are reporting huge problems with digital and premium channels all across the area. Anyone affected? I am.....
I wasn't having any problems with channels until they began the VOD switch and the software upgrade. Basically, my SD receivers are fine and get all channels, except the VOD does not work yet. My HD DVRs were getting no digital channels earlier this morning, but now are getting many more of them in. Also, earlier the Comcast menu was not coming up when I pressed Guide, and DVR was not working, but now those have been fixed. Seems they are still working on this switchover.

A Comcast tech called me this morning and they are reporting huge problems with digital and premium channels all across the area. Anyone affected? I am.....
My digital and HD were off early this morning. All working now

My digital and HD were off early this morning. All working now
Are ESPN HD and INHD working for you? They are not working for me, just dark.

It is still a cable card issue....they cant come out until the 21st, damn it....I have no channels above 96....

Are ESPN HD and INHD working for you? They are not working for me, just dark.


NO espn or INHD for me either. I also noticed if you put in a channel number that doesnt exist it gives you ??? instead of sending you to the next channel. The only thing I see different so far is when you press GUIDE... Everything else is the same so far.

I hope it gets straigntened out soon... I also still have all my programmed recordings in my Schedule.. So something is obviously not finished yet.

VOD is also not working for me.

They have also renamed, or changed the names on many channels. Like WFSBD instead of WFSBH, etc. Some new logos for channels that didn't have them before, like WHPX and WWOR.

Chris dont feel bad, I have missed all my recordings since Tuesday evening. I guess I will miss Rome this week as well.

No HBO or Showtime YD listed in my guide, a bunch of other quirky stuff, but I guess it is to be expected.

Hey but it looks like the first run option is on the DVR...AMEN!! OH I meant no HBO or SHowtime HD

Are ESPN HD and INHD working for you? They are not working for me, just dark.
Sorry, I should have looked a little closer. ESPN HD and INHD are not working.
I saw a couple of HD channels working and assumed they were all working.

Hey but it looks like the first run option is on the DVR...AMEN!! OH I meant no HBO or SHowtime HD


That is a blessing.. I HATED not having that.. The old system was so .... OLD..

I also have HBOHD when I do not even get HBO.. its not working for me, but while flipping through the channels it pops up but stays black like ESPN.

This still looks very adelphiaish.. I dont like it..

I have friends with Comcast and it looks much nicer then this.. I assume the transition isnt done, although its weird to me that some of the changes are happening in and it still looks old..

This still looks very adelphiaish.. I dont like it..

I have friends with Comcast and it looks much nicer then this.. I assume the transition isnt done, although its weird to me that some of the changes are happening in and it still looks old..
The "Adelphiaish" or "old" appearance is because of our boxes being Scientific Atlanta. Comacst runs the same SARA software as Adelphia did on the SA boxes. I guarantee that the Comcast guide you've seen was the I-Guide, running on a Motorola receiver. The I-Guide does look much better than SARA. Fortunately, Comcast is working on I-Guide software for the SA boxes, and should be pushing that out to our boxes some time later this year, if all goes to plan. What your guide looks like now with Comcast is the same way ever other Comcast sub with an SA box looks.

Now all my channels are working

Now all my channels are working
Mine are working now too.. But my OnDemand is not working.. Also everytime I shut the box off and turn it on, it starts back at channel 2.

I still did not loose any of my scheduled recordings..

Mine are working now too.. But my OnDemand is not working.. Also everytime I shut the box off and turn it on, it starts back at channel 2.

I still did not loose any of my scheduled recordings..
To fix the channel 2 thing, you need to go into settings and change the startup channel to "last channel" or a different static channel.

whats the latest on getting nesn in waterbury on comcast in 2007?

whats the latest on getting nesn in waterbury on comcast in 2007?
I'm talking to people on both sides, and it seems much more likely that it'll happen than in the past. However, negotiations do need to take place for such an agreement, and no one will share how those are going right now. I am getting regular updates on both sides when things are happening, so you know I'll post any info I can on here.

There is now a channel 1, which has a message saying DVR scheduled recordings will need to be reprogrammed. Looks like a change to the DVR service is still to come...

I just wish my channels worked :(

All my future recordings are still there.

However, still missing FOX, ABC, and PBS, going on day 3 already.

I have one digital cable box, one cable card and one Hd cable box.

1) The cable card is not getting any digital or HD channel as of today.
It displayed it was doing a firmware upgrade.

2) On the Digital box I'm missing most of the Encore channels.

Haven't check the HD cable box yet.

Finally got thru to COMCAST and had her send a reset to the Cable boxes but she said she can't do the same for the cable card. She also said that thing should be
cleared up by midnight. The reset didn't work.

Anyone having similar problems?
Anyone's cable card working OK after these COMCAST changes, and did you do anything to get it to work?

Thanks

Finally! Yes Sunny44 my cable cards have been down for 3 days now. I am only getting analog channels, no digital or premium. I have called Comcast at least 10 times, having them re-hit the cards, but it hasnt worked yet. A tech is coming out on Wednesday, but I dont think its a problem on my end, so we will say. SUCKS being out this long though....please let me know if your cable card works again. Did she say the CableCard thing would be cleared up or the set top box?

Brian,

She said that she could not send a reset to the cable card only the set top boxes, but that it would be reset when they were finsihed with the changes which are suppose to be completed by midnight tonight.
I got a feeling I'll be calling again tomorrow!
Did yours say anything about a firmware upgrade being performed? We saw this when we first turned on the TV today.
Do you have any set top boxes or just cable cards?
I want to know what happend to all the Encore digital channels I am missing on
the Digital set top box.

I have a Series 3 Tivo, so I have two cable cards. It did say updating firmware this morning, then the box locked up shortly after. I rebooted it and called Comcast again to have them hit the cards again. Of course that didnt work. I am relieved to hear someone else is having CableCard problems in this forum. I only have the 2 cablecards, I do not have any set top boxes. I am on hold with Comcast now, but I may just call again in the morning. Keep me updated if you dont mind....any then can indeed send a "hit" to the cards. I always ask for the supervisor to do this, they are the only ones with a clue about the cards.

Just called Comcast, after a 15 minute hold, they re-hit my cable cards but still nothing. Funny though, she mentioned a caller from Naugatuck who called in. She couldnt get his card to work either.....

If you guys are like me, and hate being on hold with Comcast support, give this a try:

http://www.comcastsupport.com/sdcxuser/lachat/user/userchatstartvideo.asp

It's Comcast's live online chat support. They will handle everything a tech over the phone can do, plus I have had better luck with these people than the phone support team. it's nice beacuse you don't have to sit there with the phone on your ear while on hold or waiting for the CSR to look something up.

Thanks Paulie!!!

Like most everyone I have had tons of issues with the cable and the digital channels last few days. Unlike most of you I do not have a CC or box from 'Comcast/Telemedia' so I either receive my channels OTA or using the 700 series channels.. and they are gone.

I devoted some time today... my wife is annoyed that she has lost access to the digital stations... for some reason OTA WTNH-DT is bad at night and WFSB is gone with the 700 channels..

I rescaned the OTA and cable this morning and found ...


250 'TUBE'
235 WTXX-DT
233 WFSB-DT
232 WVIT-DT



I see CPTV FOX-5 and ABC (don't know where from yet) coming in on channel 106??? I can't direct select any of them yet but if I enter channel 106 I can channel advance through them and what looks to be VOD type stuff or advertisements ??

Has anyone decoded the station numbers yet ???

Like most everyone I have had tons of issues with the cable and the digital channels last few days. Unlike most of you I do not have a CC or box from 'Comcast/Telemedia' so I either receive my channels OTA or using the 700 series channels.. and they are gone.

I devoted some time today... my wife is annoyed that she has lost access to the digital stations... for some reason OTA WTNH-DT is bad at night and WFSB is gone with the 700 channels..

I rescaned the OTA and cable this morning and found ...


250 'TUBE'
235 WTXX-DT
233 WFSB-DT
232 WVIT-DT



I see CPTV FOX-5 and ABC (don't know where from yet) coming in on channel 106??? I can't direct select any of them yet but if I enter channel 106 I can channel advance through them and what looks to be VOD type stuff or advertisements ??

Has anyone decoded the station numbers yet ???
It's interesting, because those 200s that you listed are the channel numbers that Comcast uses around the rest of the state for those HD locals. The four you listed are actually on channel 86, and remap to those 200s for you. WNYW, WABC, and CPTV are all on channel 106, but are currently not being mapped to a number like the ones on channel 86.

Not sure why Comcast would be mapping those channels to the 200s yet, since we aren't even scheduled for a channel realignment yet.

CORRECTION: WFSB, WVIT, and WTXX are on channel 86, while The Tube is on channel 83.

It's interesting, because those 200s that you listed are the channel numbers that Comcast uses around the rest of the state for those HD locals. The four you listed are actually on channel 86, and remap to those 200s for you. WNYW, WABC, and CPTV are all on channel 106, but are currently not being mapped to a number like the ones on channel 86.

Not sure why Comcast would be mapping those channels to the 200s yet, since we aren't even scheduled for a channel realignment yet.

CORRECTION: WFSB, WVIT, and WTXX are on channel 86, while The Tube is on channel 83.


Thanks for confirming what I see. I'm assuming there will be more pain before this works it self out. I wish I had a clue where to go without surfing all the channels. My Mitz doesn't handle this channel discovery very well..

But maybe it makes sense that they will map the stations to the same channel number they use in the state so CSRs don't get confused when they are handling problems..

Brian,

That caller from Naugatuck was me. Still no luck with the cable card.
I called this morning and was told they are aware of the problems and its still being worked on and not sure when it will be completed.

You are finding out more info than I am Sunny44!! When I call they just say there are no outages known....I called and did the online chat from the link Paulie gave....no one seems to have a clue. If you hear anything, post it here : )

CableCards are still down....trying online chat with Comcast now.

I own a restaurant in Shelton and all 3 of my cable cards are down.No espnhd or espn2, only locals. Tech came out on Saturday said that i need to call mauufactuer of TV's and have them send a signal to the cable card.How are they going to send a signal to the cable card I ask you.I just called Sony and they think I am nuts.There is no way they can send a signal to the TV's.Tech said he will be back on Tuesday to see how i made out.

I own a restaurant in Shelton and all 3 of my cable cards are down.No espnhd or espn2, only locals. Tech came out on Saturday said that i need to call mauufactuer of TV's and have them send a signal to the cable card.How are they going to send a signal to the cable card I ask you.I just called Sony and they think I am nuts.There is no way they can send a signal to the TV's.Tech said he will be back on Tuesday to see how i made out.
Demand a credit on the account when you get service back.

pcp33, my 2 CableCards have been down since Tuesday evening. The tech knows nothing, the Sony has nothing to do with it! Comcast is the problem, and they wont admit the fact that all the CableCards in our area are down. I have a feeling this is going to be a long fight!

Is there anyone with a cable card that is NOT having any problems with
Comcast's latest changes. Please let us know?

I think we may be the only 3 with CableCards that read this forum in our area :(

I had one for about a week, but it never worked right so I returned it. Does that make you feel any better?

Well not really, my 2 cards have worked flawlessly for the past 3 months. They stopped working (as well as all others have in the Valley) on Tuesday and no fix seems to be in order....I am sure you are as frustrated as me, I think you have 3 channels not working? I have about 300 or so not working....

Well not really, my 2 cards have worked flawlessly for the past 3 months. They stopped working (as well as all others have in the Valley) on Tuesday and no fix seems to be in order....I am sure you are as frustrated as me, I think you have 3 channels not working? I have about 300 or so not working....

If you wouldn't mind me asking a question... :)

What does the cable card get you? I tried to get one two years ago and Telemedia said it doesn't work.... :rolleyes: so I stopped asking...

It is the only way to run my Series 3 High Def Tivo. The new HD Tivo doesnt use a set top or cable box like the old ones, just 2 CableCards. I just have a feeling this is going to be ugly as far as getting them to work again. I left DirecTV after 7 years, and paid $800 for it,so I am pretty pissed off Comcast is screwing this up. :mad:

I'm currently interesting in getting HD Service, and from the looks of it, all that means is paying for the HD box from Comcast, correct?

I'm currently on the Digital Preferred, paying $3.99/mo for that box and remote - So from looking at the website, I would drop that and end up with the $12.50/mo for the HD box?

That sound about right.. :confused:

I'm currently interesting in getting HD Service, and from the looks of it, all that means is paying for the HD box from Comcast, correct?

I'm currently on the Digital Preferred, paying $3.99/mo for that box and remote - So from looking at the website, I would drop that and end up with the $12.50/mo for the HD box?

That sound about right.. :confused:

(A) Basic Service only cable box $1.10
(B) Digital Receiver $3.79
(C) Remote $0.20
(D) Digital High Definition Receiver $8.79
(E) Digital Video Recorder (DVR)………………………………………………………..$3.79
(F) Cable Card no charge
(G) Additional Cable Card (same device)…………………………………………$1.501

Well, if it helps you make your decision to get an HD DVR or not, the price for rental is exactly the same for a DVR vs a standard HD receiver, just the $9.95 a month fee for the DVR service.

Is VOD working for anyone?

(A) Basic Service only cable box $1.10
(B) Digital Receiver $3.79
(C) Remote $0.20
(D) Digital High Definition Receiver $8.79
(E) Digital Video Recorder (DVR)………………………………………………………..$3.79
(F) Cable Card no charge
(G) Additional Cable Card (same device)…………………………………………$1.501

Well, if it helps you make your decision to get an HD DVR or not, the price for rental is exactly the same for a DVR vs a standard HD receiver, just the $9.95 a month fee for the DVR service.

Did you mean the DVR is the same price as the standard digital receiver? ;) I currently have an SD Tivo with a 400gb drive in it, so that'll do for now.

So $8.79 for the HD box...not bad :)

Edit: And it looks like VOD is working for me - Roommate is watching a movie that she ordered last night with no problem.

Edit: And it looks like VOD is working for me - Roommate is watching a movie that she ordered last night with no problem.
VOD is broken for me. Friend at Comcast is having it looked into.

WASN'T SURE IF THIS WAS RIGHT THREAD-IF NOT PLEASE SEND A MESSAGE AND I WILL DELETE I have been having a CableCard issue for the past 2 weeks since I got it. 30 minutes every morning to reactivate the CableCard but then works fine the rest of the day. I had Metrocast come out and they said it's probably the Monster surge protector. I tried sending an email to Toshiba's customer help as directed in the manual-what a waste of time that was simply telling me I must call instead. Closed on Sundays so I'll be calling today but for the 1st time it just deactivated itself in the middle of the day while I was watching a show and then took 15 minutes to reload.


This was my 2nd CableCard through MetroCast and already had them do 1 visit (after the guy said it could possibly be the surge protector I found that odd but unplugged it anyways just as a trial) I just got back from the store I bought it just to see if they had any advice or if they had heard of any problems with this model and they said CableCard issues happen with numerous TV's and to call Toshiba and they would have me enter some codes updating the system for it to work correctly and if that did not help would send someone out.

Anybody have any suggestions or information of what the problem could be? Thanks

WASN'T SURE IF THIS WAS RIGHT THREAD-IF NOT PLEASE SEND A MESSAGE AND I WILL DELETE I have been having a CableCard issue for the past 2 weeks since I got it. 30 minutes every morning to reactivate the CableCard but then works fine the rest of the day. I had Metrocast come out and they said it's probably the Monster surge protector. I tried sending an email to Toshiba's customer help as directed in the manual-what a waste of time that was simply telling me I must call instead. Closed on Sundays so I'll be calling today but for the 1st time it just deactivated itself in the middle of the day while I was watching a show and then took 15 minutes to reload.


This was my 2nd CableCard through MetroCast and already had them do 1 visit (after the guy said it could possibly be the surge protector I found that odd but unplugged it anyways just as a trial) I just got back from the store I bought it just to see if they had any advice or if they had heard of any problems with this model and they said CableCard issues happen with numerous TV's and to call Toshiba and they would have me enter some codes updating the system for it to work correctly and if that did not help would send someone out.

Anybody have any suggestions or information of what the problem could be? Thanks
Well, this is the wrong thread, but I know some here have experience with CableCard, so perhaps they may be able to assist you.

My VOD is now working, horray! Now I must go home and explore!

Doesnt sound related to the other users problem, but my 2 CableCards have been down the last 6 days. I only have channels below 100.....since others are reporting the same issues, I have my doubts that the tech coming on Wednesday can fix it. I know the problem is with how the head end is handling the cablecards. I think after the upgrade they screwed with the cards and who knows if they will ever work again?

Doesnt sound related to the other users problem, but my 2 CableCards have been down the last 6 days. I only have channels below 100.....since others are reporting the same issues, I have my doubts that the tech coming on Wednesday can fix it. I know the problem is with how the head end is handling the cablecards. I think after the upgrade they screwed with the cards and who knows if they will ever work again?
I'm going to email someone about this. I'll let you know if they have knowledge of it, or can help.

Thanks Paulie, it is just too coincidental for all CableCards in the Valley to be down at once.

Paulie, Just an update for you. Someone came by late last week and took a look at my line. Left a work order in the mail box. But, nothing new yet, my channels are still out, this is day 6 of it. I'm really pissed. I'm leaving for vacation on Sunday, and I will be setting up an appointment for Directv to come install a dish as soon as I get back.

WASN'T SURE IF THIS WAS RIGHT THREAD-IF NOT PLEASE SEND A MESSAGE AND I WILL DELETE I have been having a CableCard issue for the past 2 weeks since I got it. 30 minutes every morning to reactivate the CableCard but then works fine the rest of the day. I had Metrocast come out and they said it's probably the Monster surge protector. I tried sending an email to Toshiba's customer help as directed in the manual-what a waste of time that was simply telling me I must call instead. Closed on Sundays so I'll be calling today but for the 1st time it just deactivated itself in the middle of the day while I was watching a show and then took 15 minutes to reload.


This was my 2nd CableCard through MetroCast and already had them do 1 visit (after the guy said it could possibly be the surge protector I found that odd but unplugged it anyways just as a trial) I just got back from the store I bought it just to see if they had any advice or if they had heard of any problems with this model and they said CableCard issues happen with numerous TV's and to call Toshiba and they would have me enter some codes updating the system for it to work correctly and if that did not help would send someone out.

Anybody have any suggestions or information of what the problem could be? Thanks

anyone have a suggestion pertaining to this issue, or perhaps direct me to the thread that might?

Have you folks been seeing dropouts (pixelization and audio) on VOD and/or HD channels since Friday? I've been experiencing intermittent issues on both my 8300HD boxes.

Have you folks been seeing dropouts (pixelization and audio) on VOD and/or HD channels since Friday? I've been experiencing intermittent issues on both my 8300HD boxes.
I need more info, follow these instructions.

First, tune to one of the channels that is giving you problems. Now, on your receiver, press and hold the SELECT button. After holding it for a few seconds, you will see a mail icon on the receiver's display. Now let go, then press INFO on either the receiver or your remote. This will bring you to a diagnostic screen like this:

http://i127.photobucket.com/albums/p124/paulhallaway/diag1.gif

What number we are interested is the number in the area I highlighted in orange. Report this back to me and we'll see if it's a signal problem.

I need more info, follow these instructions.
...
What number we are interested is the number in the area I highlighted in orange. Report this back to me and we'll see if it's a signal problem.

Will do. I'll get some baseline values and then check again when the dropouts occur.

Will do. I'll get some baseline values and then check again when the dropouts occur.
Any values may help. Even if that channel isn't pixelating at that time, it may still be low enough to cause concern.

Those who are having the CableCard problems...

I spoke to my Comcast person, and she asked me to ask you guys if you've tried the Host Device reset. I told her I assumed you did, but I need to verify that you all did this and you still have no digital channels. If you did try this, and it did not work, she will get her Engineering team on the case.

These is no Host Device reset per say. I called in and had Comcast do a superhit, which was to remove the cards from my account and then re-add them. Can she be more specific on the Host Device reset. I have a Host Device screen, but its simply the Host ID #'s on each card.

These is no Host Device reset per say. I called in and had Comcast do a superhit, which was to remove the cards from my account and then re-add them. Can she be more specific on the Host Device reset. I have a Host Device screen, but its simply the Host ID #'s on each card.
Here's a copy and paste of what she said:

"Paul, I am not an expert on this by any means, however, there is a reset option through the menu that your friends should try. As I understand it, go into menu, host device, reset. If that has been tried or is not working, let me know."

Oh, and I found out about some QAM channels being remapped to the 200s. It has something to do with the merging of the old Adelphia SA system and Comcast's, less to do with realignment. Although, I should have some info on the channel realignment shortly. As is usual, I will share.

Thanks Paulie, there is no such option to do that. All 1800Comcast CSR's can do is keep resending hits to the cards. I think only the local head end can recheck the matching of the Host ID's. I think all the Valley cable card Host ID's may have been dropped with the merge they did last week.

I called again and they do have the correct ID's from each CableCard so maybe that is not it. As you know, I am not the only person who lost the digital channels etc. If you can pry her to ask the engineering dept. that would be great!

Thanks Paulie, there is no such option to do that. All 1800Comcast CSR's can do is keep resending hits to the cards. I think only the local head end can recheck the matching of the Host ID's. I think all the Valley cable card Host ID's may have been dropped with the merge they did last week.
Do you have a Cable Card slot on your TV? If so, if you put them in your TV, do you have the option she mentioned? Perhaps your TiVo doe snot allow you to do what she's talking about.

I dont have a slot in my TV :( Only the two slots in the Tivo....

I dont have a slot in my TV :( Only the two slots in the Tivo....
I'd like to have some of the others who are having the problem, who have a Cable Card slot in their TV, try this method and see if the option is available to them.

Any values may help. Even if that channel isn't pixelating at that time, it may still be low enough to cause concern.

Paulie -

I am seeing -6dBmV on SD channels and -15dBmV on HD channels.

- Felix

Paulie -

I am seeing -6dBmV on SD channels and -15dBmV on HD channels.

- Felix
There really is no distinction between SD and HD, but rather the frequency that the channels are located on. Either way, -6dBmV is not horrible, but -15dBmV is extremely low. If in fact you are getting that number on a channel that does sometimes get the picture breakup, that's your problem. Before you call support for this issue, check and see if there are any loose connections, or splitters that can be eliminated. If none of these obsticles exist, then you definitely need a tech to come out. A few years ago I had severe signal issues, with numbers around that -15dBmB level. A tech came and ran a new drop from the pole, and my signal was boosted by about 20dBmV.

Good luck!

Paulie -

I am also having Cable Card problems. I don't have HD or digital channels since last Thursday. They have sent the reset numerous times and we were also told to take the card out and reseat it. We also tried a reset thru the TV with NO
luck. The Card had been working fine for over a year.


I'm also missing ENCORE channels from my Digital set top box since last Thursday.

Paulie -

I am also having Cable Card problems. I don't have HD or digital channels since last Thursday. They have sent the reset numerous times and we were also told to take the card out and reseat it. We also tried a reset thru the TV with NO
luck. The Card had been working fine for over a year.


I'm also missing ENCORE channels from my Digital set top box since last Thursday.
I have told Beverly at Comcast about you guys not being able to get your Cable Cards working, even with the host device reset like she mentioned. She'll have her engineering team (a very good one, from my experience with them) to take a look at it, if they haven't already.

As far as your Encore channels go: Contact Comcast customer support about this. It's likely something missing on your account,and they should just be able to add it back in.

I got info that Versus/Golf HD will be replacing HDNet on channel 770, on what looks like 3/21 now.

Odd - I picked up my 3250HD today, but I'm not seeing any of the HD Plus Tier Channels. (TNT, ESPN, etc...) I'm subscribed to the Digital Preferred, so these should be free, right?

For example going to 764 shows the following: "Please call 800COMCAST to order TNTHD on Channel 764"

Same thing with Channel 199 for VoD.

But for some reason the box is getting all the premium stuff hbo/show/cinemax/etc :confused: :confused: (Not that I'm complaining about these ;))

Anyone have any ideas?

Odd - I picked up my 3250HD today, but I'm not seeing any of the HD Plus Tier Channels. (TNT, ESPN, etc...) I'm subscribed to the Digital Preferred, so these should be free, right?

For example going to 764 shows the following: "Please call 800COMCAST to order TNTHD on Channel 764"

Same thing with Channel 199 for VoD.

But for some reason the box is getting all the premium stuff hbo/show/cinemax/etc :confused: :confused: (Not that I'm complaining about these ;))

Anyone have any ideas?
Looks like you need to contact Comacst and have them hit your box with a refresh signal.

Looks like you need to contact Comacst and have them hit your box with a refresh signal.

Aww am I gonna lose the freebies? ;)

And is that one of the automated things or do I have to talk to someone?

Also, does anyone know if the 3250HD will work with a DVI->HDMI cable? I currently only have 1 component input, and 4 things outputting via component (ps2/360/wii/3250hd)

Thanks for the help! :)

Paulie, a Comcast tech called me today and said that Comcast is aware that no cable cards are working properly. He said when some codes were changed last week, it caused the cards to stop working. No timeframe was given for a fix, so we cable card users are basically hosed......let me know if you hear back from her. The tech didnt seem to be very confident that it would be fixed anytime soon.

Aww am I gonna lose the freebies? ;)

And is that one of the automated things or do I have to talk to someone?

Also, does anyone know if the 3250HD will work with a DVI->HDMI cable? I currently only have 1 component input, and 4 things outputting via component (ps2/360/wii/3250hd)

Thanks for the help! :)
Yes, you'll lose your freebies.

If you don't like putting up with the hold times, go to http://www.comcastsupport.com/sdcxuser/lachat/user/userchatstartvideo.asp and chat with a Comcast rep that way. Tell them that your 3250 is not receiving the programming that you are paying for, they should know what to do then.

You should have no problem with a DVI to HDMI cable with the 3250, I used the same setup back when I had one.

Is anyone able to access VOD on their 8300s right now? Iit works fine on my two SD receivers, but both my 8300s now sit at "Please wait...".

My 3 cablecards are still down.Someone is suppose to be out today.

Same here but there is little thay can do. Its not an individual card problem it seems, but something at the head end.

It's been warmer out the last two days, and my 3 HD channels are still down. Left a message for Jeff at Comcast in Seymour, but haven't heard back from him yet.

If it makes you feel any better, I haven't heard back yet from Beverly today regarding my VOD or the Cable Cards. Of course, I also haven't heard back from my two contacts at NESN, so I wonder if they're all busy together!

Harlen, is your VOD working? Can you get pas the Please Wait screen?

Heard back from Beverly. She's approached her guys about the Cable Card problem. I guess it's being addressed, but to what extent they can do anything immediately is unknown.

Also, my VOD problem is related to certain nodes in Prospect, some legacy Adelphia equipment is causing problems. Lucky me!

I am in Naugatuck....and my VOD doesn't seem to be working either. Not much help from their customer service dept.

I am in Naugatuck....and my VOD doesn't seem to be working either. Not much help from their customer service dept.
What are your symptoms?

Comcast tech that I have been working with called me earlier today and cancelled my appointment. As Paulie said, Comcast is aware of the CableCard issues and MAY have a fix as soon as tomorrow. We shall see....

Versus/Golf HD will be added on 3/21. YES HD will be added on 3/30.

P.S. Did anyone get a flyer about these changes, along with the destruction of the HD tier? Beverly says we should have received them last week, but I didn't get anything.

I did not get anything either.

Versus/Golf HD will be added on 3/21. YES HD will be added on 3/30.

P.S. Did anyone get a flyer about these changes, along with the destruction of the HD tier? Beverly says we should have received them last week, but I didn't get anything.
I just opened my bill and there wasn`t a flyer inside. My VOD is working.

Harlen, is your VOD working? Can you get pas the Please Wait screen?


VOD works fine. Still haven't heard back from Jeff, I left him a message yesterday afternoon.

I got the flyer last week.

Any other the other CableCard customers hear anything? I think someone had an appointment today?

Just ordered Directv. $59.99 per month for 195 channels, plus all the HD channels and DVR service included. Also get all movie channels free for 2 months, or 2 free for 6 months.

My HD channels have been out for over a week. I never had an outage with Directv for more than 5 minutes when I used to be a customer with them.

VOD works fine. Still haven't heard back from Jeff, I left him a message yesterday afternoon.

I got the flyer last week.
Did the flyer mention YES HD? If so, did it say what channel?

Just ordered Directv. $59.99 per month for 195 channels, plus all the HD channels and DVR service included. Also get all movie channels free for 2 months, or 2 free for 6 months.

My HD channels have been out for over a week. I never had an outage with Directv for more than 5 minutes when I used to be a customer with them.
...and all four NYC MPEG-4 locals, including whatever RSNs they are currently offering in HD. You probably know that you'll get no CT locals, SD or HD.

Did the flyer mention YES HD? If so, did it say what channel?

It didn't say what channel, all it said was versus/golf HD and YES HD would replace HDNet and HDNet movies.

The flyer also said that there won't be an HD tier anymore. If you subscribe to a channel in SD, and it's available in HD, you will get that automatically.

...and all four NYC MPEG-4 locals, including whatever RSNs they are currently offering in HD. You probably know that you'll get no CT locals, SD or HD.

Who cares about CT locals? During football season they show the Patriots instead of the Jets on CBS, which really annoyed me as I'm a Jets fan.

The only thing I'll be missing over what I have now is InHD and CWHD.

But, I'll actually have FOX and ABC working, unlike now.

Who cares about CT locals? During football season they show the Patriots instead of the Jets on CBS, which really annoyed me as I'm a Jets fan.

The only thing I'll be missing over what I have now is InHD and CWHD.

But, I'll actually have FOX and ABC working, unlike now.
I checked, and you will also get YES HD, MSG HD, and FSN NY HD. I believe that right now, they are games only.

harlenm, did you get the new HR20 DVR? They wont budge from the $199 price on it....I dont think DirecTV has YES-HD, but they do show home yankee games in HD, but no dedicated channel. Or as Paulie put it just games.

Yes, I did get the HD DVR. She told me the actual price was $299, but they are offering it for $199. It's not that bad of a deal, but unfortunately, you don't own it. It has a lifetime warranty, and will be replaced if it stops working, but if you cancel service, you have to return it.

My only concern is where the dish is going to go.

Ok just making sure we had the same price quoted. If they dont fix my CableCards very soon, the new dish will go right where my old dish is now :) Also, how far out is the install?

They had an opening for next tuesday, but I'll be in Florida, so I'm having it done Wednesday the 7th.

My CableCards are still down! Anyone else seeing or hearing anything yet?

Paulie -

I am also having Cable Card problems. I don't have HD or digital channels since last Thursday. They have sent the reset numerous times and we were also told to take the card out and reseat it. We also tried a reset thru the TV with NO
luck. The Card had been working fine for over a year.


I'm also missing ENCORE channels from my Digital set top box since last Thursday.

I am in Jacksonville Florida. Two TVs with cablecards. We lost the Comcast Encore stations a few days ago. I have been on the phone with Comcast and the final word is that it is a known system wide problem - and they are working on it. So - I guess at this point - there is nothing to do except hassle Comcast to get the problem fixed - and to ask for refunds for service you're not getting. Robyn

I checked, and you will also get YES HD, MSG HD, and FSN NY HD. I believe that right now, they are games only.
I also just ordered DirecTV. For $60/mo I'm getting SNY, YES, MSG, NFL Network, NESN
I also get both NY and CT local channels (I live in Naugatuck) so I won't ever miss a J-E-T-S game. That's everything I want

I then called AT&T and I'm going to get Unlimited Local & Long Distance, plus High-Speed DSL for $60/mo.

Screw comcast.

I also just ordered DirecTV. For $60/mo I'm getting SNY, YES, MSG, NFL Network, NESN
I also get both NY and CT local channels (I live in Naugatuck) so I won't ever miss a J-E-T-S game. That's everything I want

I then called AT&T and I'm going to get Unlimited Local & Long Distance, plus High-Speed DSL for $60/mo.

Screw comcast.

You get both NY and CT locals in HD from DirecTV?

You get both NY and CT locals in HD from DirecTV?
People living in New Haven County get CT locals, plus CBS, FOX, and NBC from NY, no ABC. But, the NYC locals are only in SD, not HD. And, no regional sports networks (like YES, NESN, etc) are in HD, only the SD version.

Edit: Also, DirecTV currently does not offer any ABC HD option for CT residents outside of Fairfield County.

Paulie is correct. You can never get both CT locals and NY locals from DirecTV.

Paulie is correct. You can never get both CT locals and NY locals from DirecTV.
You can get them both in SD, but not HD, if that's what you're referring to.

Yes that is what I meant. Comcast tech called me today, and repeated the same mantra from the last 3 days. The supervisors know about it, but it could take days, weeks, or months to fix, they simply have no idea.

Yes that is what I meant. Comcast tech called me today, and repeated the same mantra from the last 3 days. The supervisors know about it, but it could take days, weeks, or months to fix, they simply have no idea.
I would bank more on days or weeks, months might be a stretch. Either way, credits should be coming your way after this.

I will probably be calling DirecTV tonight to place an order. I will keep Comcast for another week or so and see if things come back online. If so, I may run them both. D* may win out on the MLB package which I get every year. Now I just have to decide if I want to hang on to the S3 Tivo with lifetime subscription or eBay it.

I see alot of people bolting fom Comcast to satellite. My cable service is not as sophisticated as most in here, but if SNY is not on my TV by April 1st, I too will be calling the satellite companies. Comcast, are you listening ?????

I think it is a two way street. Lots of unhappy DirecTV users (mostly thier new HD DVD, the HR20) are coming back to cable for the Series 3 Tivo.

Is DVR working for anyone here? Came home from work, and get a Not Authorized message on channel 800. Is it just me?

Well, my HD channels are back and working again. Have to call Jeff and let him know. He told me they are going to do everything they can to keep me as a customer.

I'm thinking about staying with Comcast for now as I don't know if I want to get involved with a 2 year contract.

Well, my HD channels are back and working again. Have to call Jeff and let him know. He told me they are going to do everything they can to keep me as a customer.

I'm thinking about staying with Comcast for now as I don't know if I want to get involved with a 2 year contract.
That's good to hear. Now, it's only good if they're back as a result of something they did, not as part of this ongoing pattern.

harlenm, my DirecTV install is set for Monday. I am actually going to run both Comcast and DirecTV.....I will lower the packages so the programming/money works out as close as I can get them. A few digital channels have returned on my end as well....I know its not finalized but D* may be the only provider of the MLB package and the Sunday Ticket. I really enjoy both of those, so I will get D* pretty much for those purposes only. I just hope Comcast fixes the CableCard issue soon.

If Directv had their old cancelation policy still in effect, I'd definatley switch. You used to be able to send your equipment back in lieu of an ETF. But now it's 12.50 for every month left in your contract, and you have to return the equipment anyway.

My DVR works now. They had to change something on my account to fix it. No idea what could have happened between last night and this afternoon that could have screwed that up, but oh well.

I hate the 2 year commitment as well, but as I said I was going to get D* anyway for the sports packages. My channels are slowly coming back up so hopefully Comcast is still fixing th cablecard problem.

FYI, my cable card is working as of this morning!!

Encore channels are back also.

FYI, my cable card is working as of this morning!!

Encore channels are back also.
That is great to hear! :)

One of my cable cards is working at about 90% the other is only working at about 20%....

All three of my cable cards are still down.

Encore is still down here in Jacksonville with no fix in sight (according to Comcast this morning). Robyn

VOD has been broken for at least a week herein Bethany. Either bad tiling or "application not found" errors upon attempting to get to either the Guide or On Demand.
Comcast CSR was apologetic and said they have had a lot of VOD calls over the past 2 weeks, no ETR. They are sending a tech out to check my low signal level problem though. -6db to -20db depending on digital SD or HD channels.

- Felix

VOD has been broken for at least a week herein Bethany. Either bad tiling or "application not found" errors upon attempting to get to either the Guide or On Demand.
Comcast CSR was apologetic and said they have had a lot of VOD calls over the past 2 weeks, no ETR. They are sending a tech out to check my low signal level problem though. -6db to -20db depending on digital SD or HD channels.

- Felix
Those are incredibly low signal levels, and I can say with confidence that they are the direct cause of your VOD woes.

http://www.rep-am.com/story.php?id=20315

comcast to add SNY to channel lineup

http://www.rep-am.com/story.php?id=20315

comcast to add SNY to channel lineup
Great news for Mets fans!

Hopefully we hear something on NESN soon.

[
If true, then Comcast has saved my business relationship. Thank you Comcast.

[
If true, then Comcast has saved my business relationship. Thank you Comcast.
It's true. I'm trying to get details on SNY HD.

I'm hearing that SNY is likely to launch on or before 3/30. No word on channel number or HD yet.

Any word/update on whether NESN will be added in time for the season, or at all?

Any word/update on whether NESN will be added in time for the season, or at all?
No news on NESN yet. My contact at Comcast has said that the addition of SNY does not lessen our chances of NESN being launched at all. That's good to hear.

http://www.rep-am.com/story.php?id=20315

comcast to add SNY to channel lineup

I would think this should include SNY HD. Considering that letter that was sent out stating any basic channel that has an available HD channel will be included in our HD package.

Any word/update on whether NESN will be added in time for the season, or at all?
Something worth noting: Yesterday, if you asked anyone from Comcast if there was any new on SNY, they'd say no news. A few hours later they announced that they came to an agreement. I'd expect a similar thing to happen if a NESN deal is negotiated, in that we'll have no idea when it's coming, if it's coming. There will be little news leading up to any potential announcement.

Those are incredibly low signal levels, and I can say with confidence that they are the direct cause of your VOD woes.

VOD is out here in north Florida too. Comcast has no idea when it will be fixed. Robyn

VOD is out here in north Florida too. Comcast has no idea when it will be fixed. Robyn
But I'm pretty sure that UPressure's VOD problem is from his signal being too low, not an outage like you're saying you have in FL.

Paulie any way you can find out about the cable card situation in Shelton.I was told by a rep that i might have to go with HD boxes instead of cards.This is going to be very hard to do because in my bar the tV's are up on the wall and it would be difficult running all the HD wires thanks

Paulie any way you can find out about the cable card situation in Shelton.I was told by a rep that i might have to go with HD boxes instead of cards.This is going to be very hard to do because in my bar the tV's are up on the wall and it would be difficult running all the HD wires thanks
What I've been told is that Comcast is aware of the CableCard situation, and are working to have it fixed. She tells me that they have no timeframe for this.

But I'm pretty sure that UPressure's VOD problem is from his signal being too low, not an outage like you're saying you have in FL.

That's certainly possible. But before I spend hours troubleshooting my system - I usually check with Comcast (because whatever is happening is usually its fault). Robyn

That's certainly possible. But before I spend hours troubleshooting my system - I usually check with Comcast (because whatever is happening is usually its fault). Robyn
Have you checked your signal levels?

Have you checked your signal levels?

I'm not the poster with the problem. I'm someone in Jacksonville who's having problems with Comcast. FWIW - when you call Comcast here - they will tell you in a recorded message that VOD is not working - and that they don't know when it will be fixed. Robyn

I'm not the poster with the problem. I'm someone in Jacksonville who's having problems with Comcast. FWIW - when you call Comcast here - they will tell you in a recorded message that VOD is not working - and that they don't know when it will be fixed. Robyn
I realize that you're not that poster. I was just wondering if you had checked your signal levels, to see if maybe Comcast was just feeding you a line with the VOD trouble in your area thing. I did not know that it was a pre-recorded message that actually played when someone from you area called in.

Joe Palladino has written a short article on Comcast and NESN. Not really any news in it, just a read.

http://www.rep-am.com/story.php?id=20414

I realize that you're not that poster. I was just wondering if you had checked your signal levels, to see if maybe Comcast was just feeding you a line with the VOD trouble in your area thing. I did not know that it was a pre-recorded message that actually played when someone from you area called in.

I don't have VOD. I have cablecards (and that's what I'm having problems with). FWIW - I called Comcast before I posted this message - and that pre-recorded message is gone. Robyn

Well, I just got back from Vacation, was in Florida for a week. I get back late saturday and the first thing I go to do is watch some TV. I hit "list" on my remote, and I get an error that says that if I want DVR service, to call Comcast to add it.


ARGHHH!!!!!!!!!!!!!


So, I'm gone for a week, and nothing recorded on my DVR since Tuesday when it decided to stop working.

So, it's official, Directv is being installed on Wednesday, and as long as they can get a signal, Comcast is being canceled on Wednesday as well.

Well, I just got back from Vacation, was in Florida for a week. I get back late saturday and the first thing I go to do is watch some TV. I hit "list" on my remote, and I get an error that says that if I want DVR service, to call Comcast to add it.


ARGHHH!!!!!!!!!!!!!


So, I'm gone for a week, and nothing recorded on my DVR since Tuesday when it decided to stop working.

So, it's official, Directv is being installed on Wednesday, and as long as they can get a signal, Comcast is being canceled on Wednesday as well.
It's unfortunate timing for you, but the DVR thing is a result of a billing change. This happened to me as well. I guess Adelphia used to bill DVR service with the rental of the box, while Comcast now bills DVR as a seperate service. I had to get a CSR to fix it for me.

It's unfortunate timing for you, but the DVR thing is a result of a billing change. This happened to me as well. I guess Adelphia used to bill DVR service with the rental of the box, while Comcast now bills DVR as a seperate service. I had to get a CSR to fix it for me.


Whatever the reason, it's inexcusable that they would turn off the service because of a billing change. How many thousands of others were inconvenienced because of this? If it shows on my account that I have DVR service, and they change the system, then I should be billed for DVR service in the new system. And the fact that I had to spend 30 minutes on hold to watch programs that I've already recorded is ridiculous.


What's going to happen next? How many other problems are they going to create by switching systems?

Something worth noting: Yesterday, if you asked anyone from Comcast if there was any new on SNY, they'd say no news. A few hours later they announced that they came to an agreement. I'd expect a similar thing to happen if a NESN deal is negotiated, in that we'll have no idea when it's coming, if it's coming. There will be little news leading up to any potential announcement.

Yeah, I called Comcast last week and was told there are NO plans to provide us with SNY, so I had DirecTV installed on Friday; the same day the announcement was made in the paper.

I can't wait to call Comcast today and tell them they blew it.

BTW... I now get channels that I never even knew existed (not to mention NFL & NESN)

I can't wait to call Comcast today and tell them they blew it.

You can't blame Comcast for not sharing sensative information.

You can't blame Comcast for not sharing sensative information.

Do I blame the Cust Service Rep, no I don't. I do blame management. All they had to do was tell their people that if someone asks about SNY, to tell them they should have it by the time the season starts. It's not sensitive when they own the Channel. :rolleyes:

Do I blame the Cust Service Rep, no I don't. I do blame management. All they had to do was tell their people that if someone asks about SNY, to tell them they should have it by the time the season starts. It's not sensitive when they own the Channel. :rolleyes:
Yeah, they should just give the line "no news on that" instead of saying that there are no plans. That was a little harsh for them to say.

On the other hand...

The NASCAR Nextel Cup races look great in HD !!!

Video On Demand hasn't worked in Beacon Falls, CT since Comcast took over. All I ever get is the "Please Wait...." screen. I have one regular HD box and 2 HD DVR boxes + Broadband Internet. No issues with anything else at the moment.

Maybe I should schedule a service call soon. See if the no VOD is signal strength related.

Video On Demand hasn't worked in Beacon Falls, CT since Comcast took over. All I ever get is the "Please Wait...." screen. I have one regular HD box and 2 HD DVR boxes + Broadband Internet. No issues with anything else at the moment.

Maybe I should schedule a service call soon. See if the no VOD is signal strength related.
Here's what I believe is happening:

You're VOD problem is related to signal strength. Why do I think this? I had one SD box that never had the Comcast VOD working. Checking the signal strength on the box, I noticed it was considerably lower than the other boxes, with working VOD. But, I didn't notice any problems with any other channels, just VOD at the "please wait" screen. Anyway, I did some research and went with a drop line signal amplifier, juicing up the signal for all boxes. Now that box has a considerably better signal, and now has fully functional VOD.

But, going back, I think that there is a problem with Comcast's network in certain neighborhoods which is causing VOD to be extremely sensitive to signal strenght, not working when it normally should be with the same signal strength.

Bottom line, calling for a tech to come out is your best option to get either the problem documented, or your signal improved.

Anyone know what's up with channel 169? Looks like it changed from MTV Hits to MTV Urge in the last week or so, and now it's coming up with the screen to call comcast to order it.

Is this another thing that's going to need a signal refresh?

Anyone know what's up with channel 169? Looks like it changed from MTV Hits to MTV Urge in the last week or so, and now it's coming up with the screen to call comcast to order it.

Is this another thing that's going to need a signal refresh?
I also noticed this. I asked my person at Comast about this, and she's having her engineers look into it.

Would anyone have an idea why my "GUIDE" feature would stop functioning? Everything else seems to be working great.

Would anyone have an idea why my "GUIDE" feature would stop functioning? Everything else seems to be working great.
So what exactly is happening? You hit the Guide button and nothing happens? If that's the case, I'd try power cycling your receiver.

Recycling the power worked. Thanks!

I also noticed this. I asked my person at Comast about this, and she's having her engineers look into it.

Thanks!

Thanks!
Unfortunately, there seems to be no news on this yet from her. It still shows up as not authorized for me.

I was able to get this info on SNY today:

It will be on channel 66 in Waterbury, channel 99 in Seymour.

No word on HD.

Thanks!
Channel 169 "URGE" is now up and running normally.

Channel 169 "URGE" is now up and running normally.

Excellent. Working fine for me now :)

Anybody's cable card working yet.Mine are still down in Shelton.I was told that i might have to go with an HD box.They have none available though.

Anybody's cable card working yet.Mine are still down in Shelton.I was told that i might have to go with an HD box.They have none available though.

My parents just had comcast install cable in their new place this past tuesday in Shelton. One of the TV's had a Cable card installed and it works fine, no problems. Maybe you should see if comcast can just replace it with another cable card.

I was told today that there are no immediate plans to offer SNY HD in any fashion, and no HD Mets games. A NESN deal would definitely include NESN HD and NESN On Demand.

I was told today that there are no immediate plans to offer SNY HD in any fashion, and no HD Mets games. A NESN deal would definitely include NESN HD and NESN On Demand.
Here we are on March 13, and it's inconceivable to me that if Comcast were going to offer NESN in 2007 why they wouldn't want to announce it by now. Waiting until the last minute only encourages those who are preparing for the upcoming season to switch to DirecTV. Opening Day is less than 3 weeks away, and they would appear vulnerable to already losing some die-hard baseball fans since it appears that Extra Innings is going to be an exclusive for DirecTV.

Here we are on March 13, and it's inconceivable to me that if Comcast were going to offer NESN in 2007 why they wouldn't want to announce it by now. Waiting until the last minute only encourages those who are preparing for the upcoming season to switch to DirecTV. Opening Day is less than 3 weeks away, and they would appear vulnerable to already losing some die-hard baseball fans since it appears that Extra Innings is going to be an exclusive for DirecTV.
I am still holding on to hope, because it was only a few days before the first Sox game in 2004, when Comcast agreed to carry NESN in the New Haven area.

Is anyone else not getting their CBS HD feed right now for the Central/Ohio State game?

Is anyone else not getting their CBS HD feed right now for the Central/Ohio State game?
Because of some new bizarre rules set by CBS, WFSB is not allowed to show us this game in HD, even though others around the country are getting it in HD.

Sounds crazy to me, whose interests would that be infringing on? If that is true who is making these rules to undermine the consumer so I can write my senator. When I called Comcast they say a problem has already been reported in my area so I assumed this was it. The studio coverage and other game look-ins are also not in HD.

Sounds crazy to me, whose interests would that be infringing on? If that is true who is making these rules to undermine the consumer so I can write my senator. When I called Comcast they say a problem has already been reported in my area so I assumed this was it. The studio coverage and other game look-ins are also not in HD.
The reps you spoke to must not be informed as to why it's not in HD on WFSB. If you go to the main programming forum, you'll see a thread about the NCAA tournament which explains these new rules. They are ridiculous, but they are 100% fact.

Paulie, just read, thanks for the info, although very confusing

Paulie, just read, thanks for the info, although very confusing
Confusing is an understatement on this one!

Anybody's cable card working yet.Mine are still down in Shelton.I was told that i might have to go with an HD box.They have none available though.

At least here in Florida - there is a major channel reorganization going on. Premium stations being switched to the Encore slots - and Encore going elsewhere. The changeover date is 4/10. Check with your local people and find out if something similar is going on in your part of the world. Note that our cablecards are working fine except for the Encore channels. Robyn

I have confirmed that SNY will be added next Thursday, 3/29. In Waterbury it will be channel 66, channel 99 in Seymour.

YES HD could be added anytime between this Thursday and next Friday, and it will be on channel 771 for both systems.

Enjoy your last day of HDNet and HDNet Movies today. Hopefully these channels will return to Comcasts lineup at some point in the future.

Is SNY part of basic cable or is it a digital channel?

Is SNY part of basic cable or is it a digital channel?
SNY will be part of the extended basic package, analog on channel 66 in Waterbury, 99 in Seymour.

What will happen to the old channel 99 after SNY is added, I know this is the old analog PPV.

What will happen to the old channel 99 after SNY is added, I know this is the old analog PPV.
I do not know for sure, but my guess is it will just go away.

So CSHD (Comcast Sports HD) which presents programming from both the Golf Channel and Versus in HD was added this morning, after the deletion of the HDNets. Only problem is that that channel (at least in the Waterbury system) is giving us program guide data for Comcast SportsNet Mid-Atlantic, with the Comcast SportsNet nightly shows, along with Washington Capitals hockey and Wizards NBA games. I've informed my friend in Marketing about this, so hopefully it will be corrected soon and actually reflect the real programming for the channel.

http://i127.photobucket.com/albums/p124/paulhallaway/cshd.jpg

On an unrelated note, those who are wanting NESN to be added from Comcast, you should keep an eye on the Waterbury Republican American newspaper. Today, Joe Palladino announced the plans of a Wolcott police officer, of an organized protest outside of the Comcast offices if NESN is not added to our lineup by opening day (4/2). In today's article he quoted some of the many emails he received from people about the situation and the protest. I'm sure that if a protest is needed, more info will be posted in the paper and on the website (www.rep-am.com). I will post any info about this potential protest on here as well.

The only thing that concerns me still is that no one at Comcast knows anything about the addition of SNY as of March 29th (Chan 99)

I spoke with a rep from SNY and they that is was a go.

I have e-mails from three different people at Comcast saying that they have no intention of adding any more channels at this time.

Any more info?

The only thing that concerns me still is that no one at Comcast knows anything about the addition of SNY as of March 29th (Chan 99)

I spoke with a rep from SNY and they that is was a go.

I have e-mails from three different people at Comcast saying that they have no intention of adding any more channels at this time.

Any more info?
Don't worry, SNY is 100% surely going to be added next Thursday. I spoke to my contact at Comcast about the lack of knowledge about this by the CSRs, and the said that something ahppened to the CSR notices, and the one about SNY was retracted in error. It's not in Comcast's best interest to have a Mets fan call to see if we're getting SNY, only to be told no, and then go sign up for DirecTV. I'm a little suprised they're still saying there are no plans.

Don't worry, you'll have your Mets.

Thanks for the info Paulie.

I am so pumped!!!

Thanks for the info Paulie.

I am so pumped!!!
To rest your nerves, here is her response to me when I asked her about the CSRs saying there are no plans for SNY:

"Nothing has changed. SNY will still be added in former Telemedia areas only on 3/29. I will reinforce this with CSRs, who may be confusing this with the fact that we are not launching SNY in some other areas."

YES HD is currently being broadcast on QAM channel 81-2, unencrypted. Of course this means little right now as there is not Nets game tonight, but likely means that the channel could actually go up prior to next Thursday.

I do not see CSHD in Shelton yet. Also, my in-demand has been working intermittently over the past week or so.

I do not see CSHD in Shelton yet. Also, my in-demand has been working intermittently over the past week or so.
When you say you don't see CSHD, do you mean ti's not in your guide at all, or is it just a blank screen when you tune to 770?

As far as on demand goes, what exactly happens when it's not working? Do you get stuck at the "Please wait" screen when you tune to the ON Demand channel?

Same thing for me (also in shelton)

Nothing on my guide.

this is the response i received from comcast when asking when we would see CN8 in our lineup.so it looks like we may not see a new channel lineup until the summer.hopefully we will have nesn before then.

Dear Ernie,
Thank you for your interest in CN8, The Comcast Network.
We are looking forward rolling out CN8 in the former Adelphia
communities later this year, possibly sometime in the summer, so all we can say
is stay tuned. In the meantime you can watch CN8 on your computer at
any time by logging onto www.cn8.tv & clicking on "Watch it Now!"

Just wanted to update and let you all know that I am officially no longer a Comcast customer. Directv was out yesterday and I had the new 5lnb dish installed, with the Directv Plus DVR.

So far so good. It's a much better DVR than the 8300HD ever was.

Will keep an eye on this forum though to see what's new with Comcast, never know if I'm going to come back or not.

I have been using DirecTV's new HD DVR (HR20) for about a month now. Of course, its no comparison to the POS 8300HD and I actually like it better than my Series 3 HD Tivo!

I scanned through my HD channels this morning and did not see CSHD. I started at 703 and channelled up and never saw it. I will check channel 770 tonight.

My in-demand sometimes gets stuck on "please wait", sometimes comes back with an error message(something like "unable to load your selection-call your cable operator") and sometimes it works. I called them and they first told me to unplug the box. After doing this, it still did not work so I called back and they told me that they knew that they were having problems in my area. It was working again this morning. This intermittent condition has been going on for over a week.

I scanned through my HD channels this morning and did not see CSHD. I started at 703 and channelled up and never saw it. I will check channel 770 tonight.

My in-demand sometimes gets stuck on "please wait", sometimes comes back with an error message(something like "unable to load your selection-call your cable operator") and sometimes it works. I called them and they first told me to unplug the box. After doing this, it still did not work so I called back and they told me that they knew that they were having problems in my area. It was working again this morning. This intermittent condition has been going on for over a week.
Your VOD problems could be related to a low signal issue. Do you ever experience pixelation or picture breakup on any digital channels? If so, there's a good chance that's your problem.

Do you guys on the Seymour sytem have CSHD yet?

I just checked and it's working

I just checked and it's working
Any chance that you guys have the correct guide data for the channel?

It seems to be right. It says paid programing and thats what is showing.(Bobby Jones golf clubs)

AS of this morning, channel 770 was not a valid channel in Shelton. It shows ??? when I try to tune to it. My VOD is working. I did see some pixalation last night but then it corrected itself. If that means low signal. do I need to make a service call?

I am in shelton and just got 770 today.

I was wrong. The Guide listings for CSHD don't match the programing

Now, this morning the guide matches the program. The sound was a little off yesterday.
Seems better today.

Now, this morning the guide matches the program. The sound was a little off yesterday.
Seems better today.
They did indeed fix the guide last night.

AS of this morning, channel 770 was not a valid channel in Shelton. It shows ??? when I try to tune to it. My VOD is working. I did see some pixalation last night but then it corrected itself. If that means low signal. do I need to make a service call?
What channels were you seeing pixelation on? Was it a VOD program that was pixelating?