Sounds like this company is the one you're referring to:

http://www.rainbowsatellitegroup.com

I wonder do they provide the support and maintanence. Does he have to pay the same rates as DirecTV directly or is it done at a lower cost while Rainbow makes up the rest?

I just ordered comcast's HD showtime, somebody please tell me they actually show unaltered widescreen HD movies....all I've seen for the past week is what seems to be upscaled 4:3 movies. At least HD HBO has what appears to be 720p.

Okay, a update. At 8AM this morning, the Comcast Fullfillment Manager had one of the dispatchers called me about swapping the DCT5100 for the DCT6200. SonomaSearcher is right on the money about the DCT6208. When I talked to the dispatcher, she said only the DCT6200 is available and the DCT6208 is not yet available and the remotes for the DCT6200 and DCT5100 are the same HDTV version so not sure how some people got the Silver ones with the DVR/On-Demand stuff in the Bay Area. She said I can pick any timeframe I want including the weekend and afternoon which is not available when it goes through the normal CSR's. So I chose the 8AM-10AM timeframe for tomorrow - Thursday, April 29.

Why are you guys switching out your 5100s for the 6200? What is better about the 6200?

Originally posted by dmlove51
Why are you guys switching out your 5100s for the 6200? What is better about the 6200?

The 6200 has a firewire port which would allow folks that have Digital VHS machines to use that as VCR (although limited by the single tuner). There's also been some folks using Mac or Linux systems to record off firewire using DVHS emulatino (less success using a PC).

That's why...otherwise the 6200 looks and acts exactly like a 5100 (with maybe a minor improvement in the picture on the analog channels (1-76))

If you have a chance to get a newer/more advanced "toy" for free, would you not do it?
As mentioned before, the firewire opens up "time shifting" options, and the chance to improve the dreaded SD PQ are worth a little hassle.

Is there any problem with having a 5100 for watching things live and a 6200 for recording. That would be like two tuners and not cost that much more. Or would Comcast object?

The other thing is I thought the 6200 was a more advanced box and more powerful in terms of processing inside.

Originally posted by Zappcatt
If you have a chance to get a newer/more advanced "toy" for free, would you not do it?
As mentioned before, the firewire opens up "time shifting" options, and the chance to improve the dreaded SD PQ are worth a little hassle.

Debatable...a litte hassle at a minimum means going to the store(s) and hunting for one (and then calling in for a reset) or waiting for an appointment with a tech to do it (and pray he doesnt just bring another 5100). In some cases (such as mine) they will hose up the loading of the new box (sent the wrong signal) and you may be without HD & digital for until they resolve it (took 2 days and 5 phone calls).

If you dont have a firewire box you want to play with, I wont bother. The SD "Digital" Picture Quality is the same (Channels 100+) ..its only the Analog channels (1-76) that may have some small improvements in the A-D processing (which still looks like crap, especially compared to HD)

Originally posted by Almighty1
The other thing is I thought the 6200 was a more advanced box and more powerful in terms of processing inside.

It has a slightly faster CPU (still slow compare to a modern CPU), but you won't feel it being any faster (channel changes etc are similar to 5100 (although both are far better than the 2100 :)

Originally posted by Almighty1
and the remotes for the DCT6200 and DCT5100 are the same HDTV version so not sure how some people got the Silver ones with the DVR/On-Demand stuff in the Bay Area.

I wonder if it has to do with where/when VOD will be rolled out in the Bay Area. When I went to the Pleasant Hill office, they had a whole box full of the silver remotes -- and I assume that's what they're giving to all new customers.

Originally posted by Brian Conrad
Is there any problem with having a 5100 for watching things live and a 6200 for recording. That would be like two tuners and not cost that much more. Or would Comcast object?

That is an idea that might have some merit. My initial thought about it though would be that the two boxes would have to be seperated somehow so the remote is not controling both at the same time otherwise while watching the 5100 and recording a different channel on the 6200, if you change the channel on the 5100 it would change on the 6200 also. I am sure something could be rigged up though.

Jim

Originally posted by Zappcatt
If you have a chance to get a newer/more advanced "toy" for free, would you not do it?
As mentioned before, the firewire opens up "time shifting" options, and the chance to improve the dreaded SD PQ are worth a little hassle.

Has anybody actually successfully done HD timeshifting (or even just the recoding half of timeshifting, as my understanding is that the 6200 won't be my playback device) via firewire in the Bay Area using the 6200?

I tried the other day (I had a 6200 installed last Friday 4/23, firmware 7.07) and had only a "partial" success using the firewire port. I was able to have my Mac see the DCT-6200, and send "change channels" commands to it. But I was unable to record the HD stream from the box. I tried all 4 HD channels I receive in Sunnyvale (KGO-184, KNTV-185, KPIX-186. or KQED-188), no luck with any - just 0-byte output files. :(

If anyone's had success, I'd love to hear about it (and what recording device you're using) as it would let me know that I'm probably doing something wrong on the recorder side. Or if anyone's heard the "official" word from Comcast on when firewire should work, I'd like to hear that too. Thanks!

Originally posted by Poochie
Has anybody actually successfully done HD timeshifting (or even just the recoding half of timeshifting, as my understanding is that the 6200 won't be my playback device) via firewire in the Bay Area using the 6200?

I was able to "successfully" record to my 17" PowerBook using VirtualDVHS. I put 'successfully' in quotes because I found it really wasn't worth it. The bitrate is so high that playing back the video on PowerBook using VLC produced choppy pictures. From what I've read, you need a G5 to get decent playback.

Here's a link the thread that I used to do my setup. People have posted step-by-step guides on how to do this. The key is finding the right channel the video is being streaming to -- I believe mine was either 0 or 1.

http://www.avsforum.com/avs-vb/showthread.php?s=&threadid=386740

Good luck!

Well, I decided to email my contact at Comcast about the DVR and VOD. I had emailed him about 7 months ago regarding aquiring CBS in the Bay Area and he very quickly forwarded my email to a Bay Area VP who in turn gave me some very accurate information on when we would get it. I can't find the email of the VP but I'm hoping Mr. Burke will do the same thing and get us some good, hard info. I'll pass any information I get (if any) to the forum.

Originally posted by fender4645
I was able to "successfully" record to my 17" PowerBook using VirtualDVHS. I put 'successfully' in quotes because I found it really wasn't worth it. The bitrate is so high that playing back the video on PowerBook using VLC produced choppy pictures. From what I've read, you need a G5 to get decent playback.

Here's a link the thread that I used to do my setup. People have posted step-by-step guides on how to do this. The key is finding the right channel the video is being streaming to -- I believe mine was either 0 or 1.

http://www.avsforum.com/avs-vb/showthread.php?s=&threadid=386740

Good luck!

I was also able to follow the instructions and record on my G4 Laptop a couple weeks ago. Like Fender, the playback is too choppy on a G4 (laptop at least). I did copy the file (several GB) over to my PC which has more power and it played okay. Anyway, fun experiment but doesnt by much for me. Need the 6208.

I've seen some previous posts for SF/East-Bay/South Bay having HDTV and various bits re 62xx rollout...
but so far, Comcast has said HD in San Mateo is still pending a rebuild (down from ?San Bruno), and no HD or VOD etc...
last date the local office gave, was August/Fall/maybe 2005 (!).
Some people above said perhaps a soft rollout was coming sooner, eg summer?

Does anyone know for sure when HD is coming or not, to San Mateo/Foster City/Redwood City and rest of Peninsula?

I have OTA HD mostly OK w/ Samsung SIR-T150 & roof UHF antenna, but I get glitches all the time (perhaps multipaths/reflections from planes flying over to SFO)... very frustrating/annoying.
and I'm SOOO spoiled by my Tivo, I can barely stand watching live HD, even if it is glitch-free :-) (you try telling a 2yr-old Daddy's busy, Daddy's watching CSI, baby can't watch!)

Really looking forward to glitch-free HD cable w/ PVR...

I'm new to this thread - and I've trawled through it a bit, but I haven't found answers to these questions:

1. Has San Francisco (zip 94127) been upgraded yet to a firmware version that supports DVI? (If not - any idea when it will be?)

2. Will my existing 5200 box support the correct firmware, and therefore DVI? (Or do I need to join the search for a 62xx box?)

3. Will I be able to view a DVI HD signal using my DVI PC monitor? (This is just to check things out before I buy a 'proper' TV monitor)

Many thanks!

Another question I've asked Comcast but no reply-
anyone know if they are getting/plan to get Discovery HD Theater channel?

Haven't heard a peep so far, but apparently Palo Alto Comcast gets it (some special agreement w/ old Cable Co-op), they were showing it live at Magnolia Hi-Fi downtown...

heard some other locations/cable systems got it, but for $5 more (or was that directTV...)

Originally posted by jfc669
I'm new to this thread - and I've trawled through it a bit, but I haven't found answers to these questions:

1. Has San Francisco (zip 94127) been upgraded yet to a firmware version that supports DVI? (If not - any idea when it will be?)

All of the bay area should have been upgraded to firmware 7.07, which activates the DVI on 5100 boxes.

2. Will my existing 5200 box support the correct firmware, and therefore DVI? (Or do I need to join the search for a 62xx box?)

If your box is a 5100 and has firmware 7.07, it should support DVI.

3. Will I be able to view a DVI HD signal using my DVI PC monitor?

You should, assuming they both have compatible DVI ports. There are two types of ports - DVI-D and DVI-I.

Originally posted by fender4645
I was able to "successfully" record to my 17" PowerBook using VirtualDVHS. I put 'successfully' in quotes because I found it really wasn't worth it. The bitrate is so high that playing back the video on PowerBook using VLC produced choppy pictures. From what I've read, you need a G5 to get decent playback.

Here's a link the thread that I used to do my setup. People have posted step-by-step guides on how to do this. The key is finding the right channel the video is being streaming to -- I believe mine was either 0 or 1.

http://www.avsforum.com/avs-vb/showthread.php?s=&threadid=386740

Good luck!

Thanks! This is good news, I'll give it another try. I had already read that thread, and even posted a plea for help there earlier, which sent me back here. But just knowing it's possible hopefully narrows down the problem to "pilot error" on my part, as opposed to the STB itself not yet supporting firewire out in our area, as had been speculated in that thread.

I understand - based on info I had read in there - that the Mac isn't a great playback device as it does the stream decoding in software ... I'm still in the "can I get HD streaming out of the 6200?" experimentation phase, as if I can get it to work, I will be more excited to get a HTPC for playback (and possibly recording) timeshifted HD, in addition to all the other things possible with the HTPC.

Any other tips on how you got the Mac to see the video stream would be appreciated ... I had spent several attempts at trying different 'channels', and both the AV/C Browser / Virtual DVHS combo, as well as the combined AV/C Browser Enhanced, with no luck in seeing the streams. Also, if I have success I'll report back what I did differently to make it all work.

Originally posted by davisdog
It has a slightly faster CPU (still slow compare to a modern CPU), but you won't feel it being any faster (channel changes etc are similar to 5100 (although both are far better than the 2100 :)

Heh, I wonder if the Moxi is going to blow all of them away.... I think even the 2100 is more advanced than my 2024 :)

Originally posted by fender4645
I wonder if it has to do with where/when VOD will be rolled out in the Bay Area. When I went to the Pleasant Hill office, they had a whole box full of the silver remotes -- and I assume that's what they're giving to all new customers.

It might because they said that DVR's will be launched at the Concord area next month so those offices have the DVR remotes. It seems like from the other thread, either you get the DVR remote with no ON-DEMAND or you get the ON-DEMAND remote with no DVR but not both functions on the same remote. The silver remotes are what they seem to give for the DCT5100 as well since I have the same remote you do except without the ON-DEMAND button.

Here is a picture of the remotes:

http://sun.HAWAII-ISP.NET/~vince/ComcastRemotes.JPG

Originally posted by keenan
That is an idea that might have some merit. My initial thought about it though would be that the two boxes would have to be seperated somehow so the remote is not controling both at the same time otherwise while watching the 5100 and recording a different channel on the 6200, if you change the channel on the 5100 it would change on the 6200 also. I am sure something could be rigged up though.

Jim

You're right about the remote issue since in Comcast San Francisco, there is the Jade Channel which is still on analog 71 as it's only part premium from 7pm-2am while it's free from 2pm-7pm and the DCT5100/6200 boxes can't descramble the signal as there is no analog descrambling option on the DCT5100/6200 boxes so when I did the HD upgrade on December 9, 2003 - the installer already knew about the issue as soon as he walked in the door and left me with both the existing DCT2024 and the DCT5100 and the remote really controls both boxes except the DCT2024 is like at only channel 5 when the DCT5100 is at 120 already when you use the Channel up/down buttons. :rolleyes: Atleast on May 4, 2004 - the pain will be gone as they will relocate the channel to 262 and it will now be 24 hours of programming instead of just 12. :D

Originally posted by nightowl
All of the bay area should have been upgraded to firmware 7.07, which activates the DVI on 5100 boxes.


Not in San Francisco since some areas of San Francisco has only became rebuilt and had HD available for only a few months. I live in Chinatown San Francisco and HD was only available on November 24, 2003 and when I had HD installed on December 9, 2003 - the DCT5100 came with 2.48 and I'm still at 2.48 right now. I'll probably get 7.07 tomorrow as part of the DCT6200 box swap. EdgarQ in the Comcast South San Francisco thread got the DCT5100 sometime during the SuperBowl and he's in San Francisco as well but around a mile or so from me and his box came pre-loaded with 7.07. Actually, his channel lineup didn't change until January 27, 2004 and he didn't get his HD box installed until February 14, 2004 according to this post:

http://www.avsforum.com/avs-vb/showthread.php?postid=3305362#post3305362

There hasn't been any firmware updates that has gone over the wires yet. So I think it has to do with how long the head-ends have actually existed in each city/area as some parts of San Francisco like Potrero Hill and Bernal Heights have had the new system for over 5 years.

Originally posted by whatuppa
I went to the S.F. Comcast to exchange my 5200 and was told they do not stock ANY HD, I have to make an appointment to have a tech come to my house (snd for $15.00). I even had them look in the back and ask a supervisor, they claim do not stock any HD boxes in the store! Anybody else have this problem?"

So did they actually bring you the DCT6200 today? If I recall correctly, it's your scheduled swap date today? I've never seen a DCT5200 before, wonder what are the differences between the 5200 and the 5100.

Have not had a chance to really chedk it out, so fare it appears very similar to my old 5100. Thanks!

whatuppa,

Glad you got the new box... so you had a 5100 and not a 5200 before? Anyways, which of the remotes as posted in #525 did you get?

How complicated or what is the process to get a 2nd HD Box? I currently have a 6100, but would like a second one for another TV. Do I have to setup an appointment? What are my best options to deal with as few people as possible... I just want a 2nd box. Are there additional monthly fees? Thanks!

Russ

russwong,

Are you the same Russ on sonic.net? It doesn't seem to be difficult as you just need to pay $5/month for each additional box. PM me and I'll get you a number that you can bypass the entire food chain and talk to the dispatcher directly.

My firmware has been at 2.48 or whatever that old one is for some time. I'm in Berkeley, have the old HD box.

One question is does everyone have the RF Bypass option where the cable plugs in since it's this metal box that is where the RF plugs in.

Okay, at about 9:00AM, the Comcast tech calls and said he'll be here in 5-6 minutes. I asked him to bring me a remote with the ON DEMAND button on it. He did show up with the correct remote but he brought a DCT2000, non-HD box and I said I needed to swap the DCT5100 with a DCT6200 which I mentioned has firewire/1394 ports on the back and the model number is on the bottom label which he didn't even realize. He didn't know what Firewire was. He said he had another silver box in the truck and he's going to look to see if it's a 6200. He called and said it's a 5100 and he's going back to the shop to see if he can find one, he said he'll bring either a 6200 or 6208 if he can find anything 6200 or higher. If not, he'll give me a call in 15 minutes...

Okay, getting very disaapointed with Comcast. THe other night, all my digital channels went down. I figured they were doing some upgrades or adjustments or something. This morning when I checked my channels, I no longer had HBOHD, and SHOWHD. I currently subscribe to the HBO channels so I don't see why they took that one away. I can understand if they took the showtime away. To make matters worse, my area doesn't even receive the major networks in HD such as ABC, CBS, PBS and so forth. I have already sent a rep. an email that was provided to me by sonomasearcher, and those reps still haven't replied to me about the major channels in HD. Sorry, just venting here cause I think its pretty crappy that I am paying the same price for service of most others, yet I am receiving less channels. Someone help me! Thanks...

Okay, the Comcast tech found a 6200 and came 15 minutes later. It seems the 6200 boxes don't have the RF Bypass while the 5100 did or maybe I got lucky on the 5100. I did get firmware 7.07 pre-loaded but the box shutoff about a minute ago and says Firmware DL on the screen so I wonder what the new version will be or how long the download will take.

Update: Not sure what it downloaded exactly but the firmware is still 7.07 after the firmware download has completed. Anyone got any idea what it downloaded exactly?

Finally got my Firewire recording working last night (with my 6200 w/firmware 7.07). Basically, I had neglected to install the PreRelease firewire system components from the Firewire SDK 19 package. Somehow I thought I wasn't supposed to do that. After rebooting the Mac, power-cycling the STB, and trying again, I was able to see data is finally getting saved to the Mac hard drive.

I also verified that the data was real (played them back using vlc). As expected, my mac can't play back the files in anything approaching worthwhile, but now I'm at least one step closer to rigging something together to tide me over until the 6208's get out there. :)

Edit: I'm not sure that it was the installation of those PreRelease components that got me unstuck or not (or if that was even necessary). There is more discussion about this in the HowTo: MacOS X Firewire HDTV Recording thread in the HDTV Recorders section. Just wanted to point that out, and that I was specifically talking about the "PreRelease" ones in SDK 19 which are post-10.3.3 components, *not* the ones in SDK 18, which are meant for Jaguar (10.2) systems.

Does anyone know the expected date of the FSN HD rollout? I am getting tired of losing HiDef feeds blacked out due to FSN covering the same A's/Giants games...

"Comcast / Fox Sports Net - SF Bay Area, Florida, New England
Comcast struck a deal that extends carriage agreements with Fox Sports Net Bay Area, Florida and New England sports networks, which will soon broadcast all home games in the Fox Sports Net markets in HDTV."

A couple of questions.
1) Those of us who are getting HD, are paying a $5 "rental" fee for the box. Does this mean that we should be able to have 2 boxes, the one digital box that is included with our package(Digital Silver), and the HD box that we are paying the rental fee for? Or are they saying this is a "box upgrade, rental fee?" I am just wondering since I would love to get Digital channels on other TV's without paying $4.95 more a month.

2) Is there any way to add a Premium service(HBO) to the Standard cable + HD($46.50+HBO), or would I have to jump all the way up to Digital Silver +HD($74.45)? I tried to figure this out online, but have found their site to be "questionable".

Zappcatt:

The $5 is a fee for the HDTV service and for the HD box. Yes, you can have two boxes as that is what I have, one DCT2224 included as part of Digital Plus and one DCT6200 for the HD.

Also, anyone happen to know what the schedule feature is for in the DCT6200 setup menu?

Originally posted by Zappcatt
A couple of questions.
1) Those of us who are getting HD, are paying a $5 "rental" fee for the box. Does this mean that we should be able to have 2 boxes, the one digital box that is included with our package(Digital Silver), and the HD box that we are paying the rental fee for? Or are they saying this is a "box upgrade, rental fee?" I am just wondering since I would love to get Digital channels on other TV's without paying $4.95 more a month.

2) Is there any way to add a Premium service(HBO) to the Standard cable + HD($46.50+HBO), or would I have to jump all the way up to Digital Silver +HD($74.45)? I tried to figure this out online, but have found their site to be "questionable".

1) It would be interesting to see if somebody is getting away with that.

$5 HDTV Charge is listed as "HDTV Equip And Remote"

My digital package includes "Digital Converter And Remote"

So in theory I should be able to get a Digital Box in addition to my HD box with what I have...havent tried it though...(since they let analog folks get the HD box for $5 and I'm already paying for the digital converter as part of my Digital Package it should work unless they try and through in another fee for a 2nd TV signal or something like that)

2) Yes, you can add a Premium Service as ala Carte to anything (even basic)...cost is ~$17 for Showtime and ~$19 for HBO though

Originally posted by Almighty1
Okay, the Comcast tech found a 6200 and came 15 minutes later. It seems the 6200 boxes don't have the RF Bypass while the 5100 did or maybe I got lucky on the 5100. I did get firmware 7.07 pre-loaded but the box shutoff about a minute ago and says Firmware DL on the screen so I wonder what the new version will be or how long the download will take.

Update: Not sure what it downloaded exactly but the firmware is still 7.07 after the firmware download has completed. Anyone got any idea what it downloaded exactly?

If I'm not mistaken, when you get a new cable box, it's set to All ON, meaning you get all the channels. Then the cable guy goes back and tells the system that this cable box and SN is active. Then from the system, it updates the cable box to put the appropriate package and configuration. That's my guess.

Russ

Originally posted by russwong
If I'm not mistaken, when you get a new cable box, it's set to All ON, meaning you get all the channels. Then the cable guy goes back and tells the system that this cable box and SN is active. Then from the system, it updates the cable box to put the appropriate package and configuration. That's my guess.

I think that's how they did it in the "oldn' days". Now, the tech has what you initially ordered on his work order and if you want to add/subtract channels, he calls the main office right then and there.

It reminds of the times when the cable systems (TCI in particular) were so dumb that all you had to do was order the premium package, unplug your cable box, and then call and cancel the premium package. The system would try and block your access but since it couldn't reach the cable box, it would give up after a few days. Man, I had free movie channels for like 3 years because of this. :D

Originally posted by russwong
If I'm not mistaken, when you get a new cable box, it's set to All ON, meaning you get all the channels. Then the cable guy goes back and tells the system that this cable box and SN is active. Then from the system, it updates the cable box to put the appropriate package and configuration. That's my guess.

Russ

You're right on that one. He called before they left and it was all set to ON even after he left for about 30 minutes and then the box shuts off and it spends like 30 minutes doing a firmware download which still is 7.07 after it finished then after that, the funny part is now, the box will only see the channels up to 54 and then 120 up to 183 but no HD channels so basically the box acted like the days before the 750Mhz system upgrade. I called the CSR and they said San Francisco has a big queue and a 1 hour delay for the signal reset and then I guess it worked normally an hour later but I wonder what did it download since the firmware was 7.07 before and after the download.

Originally posted by fender4645
I think that's how they did it in the "oldn' days". Now, the tech has what you initially ordered on his work order and if you want to add/subtract channels, he calls the main office right then and there.

It reminds of the times when the cable systems (TCI in particular) were so dumb that all you had to do was order the premium package, unplug your cable box, and then call and cancel the premium package. The system would try and block your access but since it couldn't reach the cable box, it would give up after a few days. Man, I had free movie channels for like 3 years because of this. :D

Actually, russwong is right and you are too... When the box arrived, it does have everything on and he did call when he was here to tell them to delete the old serial number and add in the new serial number. The box did work on all channels for 30 minutes after he left but then the box shutoff and did a Firmware download for another 30 minutes or so.... but the weird thing is I still had 7.07 after the download. This is the first time I've seen a Firmware download since the 5100 box was on 2.48 but never seen any downloads or updates since December 9, 2003. When the Firmware download was finished, it acted like the days of the 550Mhz system where channels go from 2-54 and then the next thing was 120 and then it goes up to 183 and after that, it's whatever channel was after the HD channel numbers but all the channels above 54 were not authorized or one moment please so it seems like the box was resetted to the state of Standard Cable without any digital cable access. It didn't even have channels 55-82. It worked finally an hour later.

Here I am 1 year later and I have yet to see any evidence of Comcast bringing HD to the Redwood City, Ca area. Although Atherton, right next door, has jumped ahead of other areas of larger populations, we are still waiting. Does anyone, normal user or insiders, have any idea when we will be part of the HDTV family? I would appreciate any info or help that you fine people can offer.

I asked same question in post#519... (San Mateo/Foster City also)

I talked to Foster City comcast office staff a few weeks ago, they said sometime Fall 2004, like August (or later...)
they are STILL apparently rebuilding the headend/trunks feeding us.

However, some prev. posts noted that such delays might come sooner, since SOME markets are skipping VOD and just adding HD now (eg to 550mhz not just 750), eg decided to use existing smaller bandwidth and skip VOD til later, rather than delaying ALL enhancements until full bandwidth avail... but I don't know if that applies to us (don't know what headend we use, or what bandwidth is avail, either)

Any expert/inside users have a better scoop?

cgould
Thanks for the info. Sounds very similar to what I have heard from Comcast when I have inquired recently. Fall '04 or even later. If they happen to come sooner I would be shocked, though pleasantly shocked. I guess we have to be patient, but I have been patient for at least 2 years.
Good luck!

Random (and yet not so random) question:

Does/Did Comcast ever have a standard defenition DVR?

Originally posted by fender4645
Random (and yet not so random) question:

Does/Did Comcast ever have a standard defenition DVR?

I don't think there was a SD-DVR that was ever rolled out on the Motorola Headends, there might be some pockets on the Scientific Atlanta Areas that did/do (which are all outside the bay area)

Originally posted by davisdog
I don't think there was a SD-DVR that was ever rolled out on the Motorola Headends, there might be some pockets on the Scientific Atlanta Areas that did/do (which are all outside the bay area)

The reason why I ask is because I got a response to an email I sent to a very high person at Comcast Corporate and he said the following:

I am not sure exactly where in the Bay Area you live so I have copied {NAME}, who is in charge of our business there, on this email. He can give you the specifics of when we are rolling out new services in your neighborhood. We also might be able to get you a PVR box before we officially launch there (although HD PVR would be another story).

Obviously the last sentence is what got me. I didn't think Comcast even had an SD DVR. I'm still waiting for the Bay Area VP to get back to me (I've edited out his name for now) but hopefully he will tell me some good news. At the very worst, hopefully he can give us a more accurate time frame as to when we will these services.

Originally posted by cgould
I asked same question in post#519... (San Mateo/Foster City also)

I talked to Foster City comcast office staff a few weeks ago, they said sometime Fall 2004, like August (or later...)
they are STILL apparently rebuilding the headend/trunks feeding us.

However, some prev. posts noted that such delays might come sooner, since SOME markets are skipping VOD and just adding HD now (eg to 550mhz not just 750), eg decided to use existing smaller bandwidth and skip VOD til later, rather than delaying ALL enhancements until full bandwidth avail... but I don't know if that applies to us (don't know what headend we use, or what bandwidth is avail, either)

Any expert/inside users have a better scoop?

I live in Redwood Shores. I have talked to two Comcast reps in the past two days. One told me they should be done upgrading by then end of May or early June in my area. I was put on the VIP list according to them. I called back like three days later and this guy told me I was already on the VIP list and that his info said HDTV would be available in my area by the end of Q1. I asked him when that was and he said March. So, I am crossing my fingers I really want HDTV esp since I just got my Panny Plasma ED set and absolutely love it. For the Sharks I am gonna go by an OTA tuner when they start broadcasting the ABC games in HDTV and then return it. I think ABC will start broadcasting all Stanley Cup Western Conference Finals in HDTV as well as the finals. I hate comcast!!!

Originally posted by fender4645
The reason why I ask is because I got a response to an email I sent to a very high person at Comcast Corporate and he said the following:

I am not sure exactly where in the Bay Area you live so I have copied {NAME}, who is in charge of our business there, on this email. He can give you the specifics of when we are rolling out new services in your neighborhood. We also might be able to get you a PVR box before we officially launch there (although HD PVR would be another story).

Obviously the last sentence is what got me. I didn't think Comcast even had an SD DVR. I'm still waiting for the Bay Area VP to get back to me (I've edited out his name for now) but hopefully he will tell me some good news. At the very worst, hopefully he can give us a more accurate time frame as to when we will these services.

Sounds like the "very" high person is a little confused. If it was Steve Burke or somebody at that level then I bet the response isnt from them directly but from one of the Executive minions they have to handle those type of emails. Anyway, it is a better way to get action then through a CSR. Let us know what you hear back.

Originally posted by v10king
I live in Redwood Shores. I have talked to two Comcast reps in the past two days. One told me they should be done upgrading by then end of May or early June in my area. I was put on the VIP list according to them. I called back like three days later and this guy told me I was already on the VIP list and that his info said HDTV would be available in my area by the end of Q1. I asked him when that was and he said March. So, I am crossing my fingers I really want HDTV esp since I just got my Panny Plasma ED set and absolutely love it. For the Sharks I am gonna go by an OTA tuner when they start broadcasting the ABC games in HDTV and then return it. I think ABC will start broadcasting all Stanley Cup Western Conference Finals in HDTV as well as the finals. I hate comcast!!!

v10king....good luck in getting it rolled out in your area sooner rather than later...Just one note...being on the VIP list means next to nothing (other than they hope you will stop bugging them)...most of us here were on the "VIP" list before it got rolled out in our areas and I don't know of anybody who ever heard from Comcast after getting put on the list (we found out ourselves...mainly through forums like this or pestering people at comcast...so keep pestering and watching the forums).

ps...go sharks! (and not to rub salt in your wound, but they looked pretty good on in HD (ESPN) the other day, despite losing)

Yah I am bummed about not being able to watch them in HD. I cat wait for Fox Sports Net HD that is going to be sweet. Giants and Sharks in HD w00t!!! But yah I figured they just wanted me to stop calling. The 2nd guy did say"It shows here you were put on the VIP list on April 26th". So I guess I will keep bugging them. Is the San Mateo headend where my cable goes? Or is it Redwood CIty?

Redwood City (not the county system AFAIK) is fed by the primary headend in San Mateo - all the CMTS's and such live there for the redwood city system, and San Mateo and RWC are both 550 Mhz plants. I have not seen Comcast trucks in RWC doing upgrades, but I live close to the county system, and have seen a lot of trucks working on poles in the last few months. Just last week, a CAN-AM truck was installing fiber to a new node on a pole, so that system is being rebuilt for 750, and may see HD and other services before most of RWC does.

Thanks,
Mike

FWIW, when they did the upgrade here in the East Bay a few years ago, you could definitely tell the neighborhood was being upgraded. There were AT&T trucks everywhere and you could distinctly see the fiber cable running along all of the telephone poles (thick bundle of cable probably about 8 inches in diameter).

Originally posted by fender4645
FWIW, when they did the upgrade here in the East Bay a few years ago, you could definitely tell the neighborhood was being upgraded. There were AT&T trucks everywhere and you could distinctly see the fiber cable running along all of the telephone poles (thick bundle of cable probably about 8 inches in diameter).

I may be wrong, but I dont think the cables you are referencing are fiber...They still run Coax bundles through the neighborhoods, they just run fiber to the distro points...If you look along the way of those big bundles, you will see amplifiers inline..those amps to be upgraded in a 550->750 upgrade, not all of the cable (fortunately)...just from the main headend to the distro points (not sure what those are called).

Now an 8" bundle of Fiber would have enough bandwidth for about 1 Million HD channels ;)...and I'd be all for that

Originally posted by davisdog
I may be wrong, but I dont think the cables you are referencing are fiber...They still run Coax bundles through the neighborhoods, they just run fiber to the distro points...If you look along the way of those big bundles, you will see amplifiers inline..those amps to be upgraded in a 550->750 upgrade, not all of the cable (fortunately)...just from the main headend to the distro points (not sure what those are called).

Now an 8" bundle of Fiber would have enough bandwidth for about 1 Million HD channels ;)...and I'd be all for that

You may be right but I distinctly remember AT&T puting those cables in during the upgrade (they had a huge spool of it in front of my apartment). At the time I didn't look closely but they could very well just be a cover/harness for the coax and other cables inside. The area I live in (Moraga) was extremely underdeveloped before the upgrade so maybe that something to do with it.

Originally posted by fender4645
You may be right but I distinctly remember AT&T puting those cables in during the upgrade (they had a huge spool of it in front of my apartment). At the time I didn't look closely but they could very well just be a cover/harness for the coax and other cables inside. The area I live in (Moraga) was extremely underdeveloped before the upgrade so maybe that something to do with it.

Some of the areas did need new coax to the curb during their upgrades...and some of San Jose still does (the A/B area). The only place I know that got fiber to the curb was the small area in SJ that Pacbell did...They ended up giving up on that and eventually Comcast took it over.

Just reading over this thread reminds me of one thing and what a headache this might be for Comcast in that they probably want to deal with the blades in the long term and not the shavers. But California has a law (obviously lobbied into place by previous cable company owners) that makes it illegal to own your own cable box. If I am not mistaken under these newer systems authentication comes in from the headend and not at the box. I am wondering if Comcast to get out of this mess might even lobby to get rid of the law and leave it to third parties to deal with the boxes?

for no apparent reason. INHD2 still shows 'not authorized'. I don't pay for ANY additional over the $5 basic HD.

I LOVE it when Comcast messes with my head. :cool:

/T

i've heard of some people able to recieve espn-HD when using their own qam tuner. this one person in particular was a comcast customer in the SF bay area. anyone else know if comcast is not encrypting espn-HD for promotional or other reasons?

According to SonomaSearchers first post(which heads this thread) ESPN-HD is not encrypted...

193 ESPN HD (not encrypted)

Originally posted by Zappcatt
According to SonomaSearchers first post(which heads this thread) ESPN-HD is not encrypted...

193 ESPN HD (not encrypted)


Since that original post Comcast has encrypted it in many areas... For those that it's still in the clear, I doubt is will last long. (and you will need Digital Classic to get it)

Speaking of messing with your head..........suddenly INHD1 & 2 recently showed up as viewable for me in San Rafael.....whereas they had not been 6 weeks ago. I subscribe to the $20 locals-only with the HD box. I also still get ESPN HD. I also get a bunch of channels in the 120 to 230 range (approx), but a bunch others in that same range show up as "not authorized." wheeee!

enjoy it while it lasts...the last i heard, as of last week, ESPN-HD was in the clear in the SF bay area's comcast system. I already ordered my fusion3qam. my fantasy is that it'll stay unencrypted throughout the NBA playoffs. (another 6 weeks) highly unlikely though.... :( otherwise i'll have to look forward to monday night football and some fox nfl games. in the meantime i'll be able to watch reruns of CSI and Raymond in HD....hahaha

I am back from a couple weeks vacation and noticed that I still get no picture or sound from the firewire of my 6200. I just get the "DCT-6200" identifier on my screen when connected to the JVC 30k. Anyone else in Saratoga or Los Gatos getting output from their firewire to a JVC??

Thanks all for the heads up. Apparently, we should be seeing something in the fall of '04. I'm glad that there are others who are feeling the same way that I am. I think that we are way beyond just being patient. If anyone see's any evidence of activity please let me know and I shall do the same.

Anyone know if Comcast will be supporting the CableCARD tech? Here's a brief description of some new TVs with it:

All of these new products will be designed to comply with CableLabs® CableCARD™ technology. CableCARD is a removable security module which, when inserted in a digital cable ready receiver or TV, enables the delivery of secure, digital audio/video content. It allows consumers to receive digital cable programming, including HDTV content without the need of a cable box from the local cable operator. Where supported, CableCARD modules will be provided by cable operators to consumers upon request.

according to the FCC all cable providers are to support cable ready devices (those include cablecards) by july 1st 2004.
yan

I spoke with a senior manager in Comcast today regarding the lack of firewire support here in Saratoga. She said that out of 405,000 customers, only 4 have requested firewire boxes in the south bay. In reality, more have, but they just asked for the 6200 and comcast did not know it was for the firewire.

They still do not know why in Saratoga the 6200's firewire is not working. I am getting a replacement box in the next couple of days.

Originally posted by MikeSM
Redwood City (not the county system AFAIK) is fed by the primary headend in San Mateo - all the CMTS's and such live there for the redwood city system, and San Mateo and RWC are both 550 Mhz plants. I have not seen Comcast trucks in RWC doing upgrades, but I live close to the county system, and have seen a lot of trucks working on poles in the last few months. Just last week, a CAN-AM truck was installing fiber to a new node on a pole, so that system is being rebuilt for 750, and may see HD and other services before most of RWC does.

Thanks,
Mike

I live in Belmont (between San Mateo and San Carlos) and can't get any information from Comcast on when they're going to upgrade my area for HD. I assume that, since RC is fed from the San Mateo headend, it would also feed Belmont.

Does anyone have an idea on when we'll start seeing the Comcast trucks in Belmont?

Originally posted by bpearse
I spoke with a senior manager in Comcast today regarding the lack of firewire support here in Saratoga. She said that out of 405,000 customers, only 4 have requested firewire boxes in the south bay. In reality, more have, but they just asked for the 6200 and comcast did not know it was for the firewire.

They still do not know why in Saratoga the 6200's firewire is not working. I am getting a replacement box in the next couple of days.

If your replacement box doesn't work, be sure to remind the senior manager that it's an federal law that they make this available and working. It doesn't matter if you're the only one requesting a box out of 1,000,000 people -- they must give it to you and make it work.

bpearse,

Based on davisdog getting firewire to work from a 6200 to a Mac in Saratoga, it appears that firewire generally works in your area. So the problem likely is your individual 6200. You can take it to your local Comcast office and exchange it for another one. (Just make sure they don't give you a 5100.)

How many of you got a mail ad yesterday from Comcast announcing "On Demand is here" (says it will be added to your Digital Service over the next couple of weeks)? There isn't much information specifically other than what "On Demand" is and how you use the remote. Doesn't mention anything about HD.

On Demand is Video on Demand (VOD). It is not related to HD (although eventually there will be HD VOD). It is what the name implies-- instant access to programs "on demand". For example, with PPV VOD on demand, you can start a movie anytime you want (instead of fixed start times) AND you have access to that program for up to 24 hours. A much better way to order PPV because of the flexibility.

New releases will cost the same as they would via standard PPV ($4), and there will be older releases which will cost less ($2 or $3 I think).

And it has VCR/DVR functions like pause, fast forward, etc.

If you subscribe to HBO, Sho, and/or Starz, you will have access to certain of the programs from those channels via VOD.

There are some VOD programs that are not available on any linear (regular) channel, like Anime Network VOD. This would fall under the free VOD category.

Program selection will be limited to start out but should improve significantly over time. A cool thing to play with which will have limited value until the program selection widens and HD VOD becomes available.

Martinez is on the Concord head end, which is the head end where VOD will probably show up first. Then S.F. and then the North Bay, according to the article in the S.F. Chronicle about Comcast VOD in December.

I see a lot of talk about firewire, i am a super newb (just got comcast hdtv digi cable today!), in theory can you plug fire wire into your computer and use it to record tv??!??

Originally posted by Brian Conrad
How many of you got a mail ad yesterday from Comcast announcing "On Demand is here" (says it will be added to your Digital Service over the next couple of weeks)? There isn't much information specifically other than what "On Demand" is and how you use the remote. Doesn't mention anything about HD.

Speak of the Devil! I just received an email from the NorCal VP of Marketing an he confirmed that VOD will be launching tomorrow (5/5) in the Delta Valley region and into San Francisco by the middle of the summer. In regards to the DVR, this is what he said:

PVR is a different issue for us. We have done extensive testing with a "one tuner" product with mixed "results". Right now, we are looking at a
Q4 launch of a 2 tuner product (watch one channel, record another); and not introducing a one tuner box at all.

Whether this is the 64xx or the Moxi box, I don't know. I've emailed him back and asked if he could give me any more specifics. Either way, it seems like we're looking at Q4 for the mass release. However, I wouldn't be surprised if they do a soft launch sometime this summer like they've been doing back East -- this is just my opinion, though.

Originally posted by cleoent
I see a lot of talk about firewire, i am a super newb (just got comcast hdtv digi cable today!), in theory can you plug fire wire into your computer and use it to record tv??!??

The short answer is yes, if you have the right box. Look at this thread (http://www.avsforum.com/avs-vb/showthread.php?s=&threadid=353608) which is really long and in-depth. Basically, there has been success with Macs and not so much success with PC's. You will need to have the Motorola 6200 STB in order to do this. Look over the last 6 or 7 pages of this thread to get an idea about how to get one.

Originally posted by fender4645
Speak of the Devil! I just received an email from the NorCal VP of Marketing an he confirmed that VOD will be launching tomorrow (5/5) in the Delta Valley region and into San Francisco by the middle of the summer. In regards to the DVR, this is what he said:

PVR is a different issue for us. We have done extensive testing with a "one tuner" product with mixed "results". Right now, we are looking at a
Q4 launch of a 2 tuner product (watch one channel, record another); and not introducing a one tuner box at all.

Whether this is the 64xx or the Moxi box, I don't know. I've emailed him back and asked if he could give me any more specifics. Either way, it seems like we're looking at Q4 for the mass release. However, I wouldn't be surprised if they do a soft launch sometime this summer like they've been doing back East -- this is just my opinion, though.

My understanding is that there will be several products with cable cards available this summer.

I am not sure if those are just cable tuners built into sets, or STB with HD DVR capability.

The only downside here is that you can't rent one of those, you gotta buy.

As promised, it looks like VOD is now turned on on parts of the Bay Area -- I'm in Moraga (East Bay). As expected, there is no HD content however I was pleased to see a 'Widescree/Dolby Digital' section under movies. I haven't watched one yet but I gather they show movies in 16x9 and DD 5.1. I only subscribe to HBO so I only get HBO-OnDemand but they also have Startz, Cinemax, Showtime, and The Movie Channel OnDemand. HBO has a bunch of movies, all episodes of the current season of Sopranos and Deadwood as well as previous seasons of Arliss, Six Feet Under, Sex and the City, and Mr. Show. They also have Comedy Central, A&E, E!, History Channel, and BBC America to name a few.

I look forward to playing around with this. Anyone else have it yet?

Originally posted by fender4645
As promised, it looks like VOD is now turned on on parts of the Bay Area -- I'm in Moraga (East Bay). As expected, there is no HD content however I was pleased to see a 'Widescree/Dolby Digital' section under movies. I haven't watched one yet but I gather they show movies in 16x9 and DD 5.1. I only subscribe to HBO so I only get HBO-OnDemand but they also have Startz, Cinemax, Showtime, and The Movie Channel OnDemand. HBO has a bunch of movies, all episodes of the current season of Sopranos and Deadwood as well as previous seasons of Arliss, Six Feet Under, Sex and the City, and Mr. Show. They also have Comedy Central, A&E, E!, History Channel, and BBC America to name a few.

I look forward to playing around with this. Anyone else have it yet?

What channel numbers?

Originally posted by dandrewk
What channel numbers?

Channel 1 will bring you to the main VOD menu.

I called and asked for the 1394 updated box and was told they were available at my local office. Unplugged my box, drove over to San Rafael and tried to do the exchange but was told they didn't have it. What's the real story? Where is this federal law that says they have to do it?
thanks,
Sam

Originally posted by SamEdwards
I called and asked for the 1394 updated box and was told they were available at my local office. Unplugged my box, drove over to San Rafael and tried to do the exchange but was told they didn't have it. What's the real story? Where is this federal law that says they have to do it?
thanks,
Sam
http://hraunfoss.fcc.gov/edocs_public/attachmatch/FCC-03-225A1.pdf

The relevant info is on page 50.

Well, after a long month of frustration, it turns out that it was a defective box that prevented me from getting firewire output from my 6200. Since I was the first person to get the box in Saratoga, I and Comcast assumed it must be an issue on their end. We finally eliminated all other potential issues, and decided to replace the box for the heck of it. I am now getting HDTV over firewire to my JVC!!!

Saratoga is up and running!

Hi everyone on the forum!

I'm a Comcast manager in charge of all the set tops in the South Bay. Yes I have DCT6200s. I have DCT2500s, I even have those unloved DCT1800s.

I've been reading the forum since caught off gaurd by the firewire issue, I don't dictate the firmware - only the issue/repair/recycle of DCTs. Been in the business over 25 years, in several different paths of the company under several different owners.

What I'm faced with today is the assurance that the DCT62xx set tops leave the DCT Den with their firewire ports active. Now I can just check the firmware on the diagnostics page and assume that it works, but that would be like sending them out if they power up. We do QC all new and returned units for picture & sound, with nothing more fancy than a 20" color TV.

After more than a few visits to directors, I've been granted some money to go out and buy something to test the firewire ports. I immediately said 17" Apple Powerbook. They said no to that...

What else is there? A monitor, receiver or video deck? Any good place in the Silicon Valley to check?

TIA, Working to bring you the best -

D

DCTDictator,

I'd say the preferred 1394 test unit would be a JVC D-VHS deck. Either the
HM-DH30000U or the HM-DH40000U. This is probably what the majority of folks
will be using, and they will work when the 5C/DTCP flags are turned on (a Mac
or PC will not).

Ron

anyone in the bay area still recieving espn-hd in the clear with their own qam tuner? or did they start encrypting it in the last couple of weeks?
yan

Do you also check the optical audio out? I think that my current box has problems with this feature(5100).

I plan on getting a 6200 soon, so am not to worried about the current box...but would hate to have the next customer run into this issue.

Do you also check the optical audio out? I think that my current box has problems with this feature(5100).

Nothing to truely test opitical out other than looking for light . My 5100 has worked with it OK, it was plug & play surround, unlike the 'fiddle with it till it sounds ok' ProLogic.

Might also add that we must QC almost 1000 units a day.

one more post and I can link to the DCTDictator Moblog .

Originally posted by yanstermonster
anyone in the bay area still recieving espn-hd in the clear with their own qam tuner? or did they start encrypting it in the last couple of weeks?
yan

Have a cable card set? Those should be in this month..




DCT Moblog at http://dctdctator.textamerica.com/

DCTDictator,

Welcome to the forum! We welcome your questions, suggestions and comments. We understand that for business reasons there is much information you cannot disclose, but whenever you can give us the inside scoop on something or the "first" word (or progress updates) on things like beta testing/soft launch of the 6208, testing of more advanced DVR's (dual tuner 6412 and/or Moxi), new HD channels in the local Comcast lineup, new HD systems in the Bay Area, bandwidth expansion/rebuilds, migration of analog channels to digital (thereby creating more bandwidth for HD), firmware upgrades to HD boxes and deployment of VOD (among other topics), it will be greatly appreciated.

In return, I think you will find Bay Area avsforum members quite ready to provide any information they can to assist you in your endeavors.

On the firewire testing issue, a JVC D-VHS, as mentioned by dr1394, may be the best and least expensive alternative, as they can be had for less than $400 or $500 if you look hard enough.

You could set up a 6200 via firewire in to the JVC then component out from the JVC to a (relatively) cheap monitor-- there are 26" HDTV's now for less than $600, I believe and there may even be less expensive options for a monitor with component inputs.

While we have you on the line, can you answer a couple of questions (IF you can do so without compromising confidential business information):

(1) We have heard that Comcast Bay Area/Northern California will wait until 4th Quarter 2004 to deploy any DVR option (skipping the 6208), which has been disappointing as the early word was December 2003 or January 2004.

Any chance that you have heard of for a second round of beta testing (or an unpublicized early "soft" launch) of the 6208 by certain types of customers (HDTV or Digital Cable above a certain level)? We could certainly round up a decent number of non-employee "beta testers" here on avsforum who would be quite willing to provide their input and to pay for the DVR service despite its current imperfections.

(2) How do firmware updates get sent to HD boxes? It seems some areas have received the 7.10 firmware for their 6200's (or 5100's), while others lag behind for quite a while with a relatively old firmware. Who do we contact to find out when to expect the firmware update in our specific area? (For example, up here we are on the North Bay head end, and I would guess-- please correct me-- that all the boxes on our head end will be updated within a relatively close time frame, such as one or two weeks, once the firmware downloads start at our head end.)

(3) Heard anything about when we can expect Fox Sports Bay Area (Giants and A's home games) in HD? It was announced in early March that such an HD offering would be coming "soon" but we have heard nothing more.

Thanks, and good luck with your firewire testing.

(1) We have heard that Comcast Bay Area/Northern California will wait until 4th Quarter 2004 to deploy any DVR option (skipping the 6208), which has been disappointing as the early word was December 2003 or January 2004.

DVRs. I have a 6208. Also have a high capacity SVR2000 TiVo. The 6208 is no TiVo. Matter of fact, my 6208 is coming out - every time I try to get the menu it crashes and power cycles. Man, wish I could answer - (oooh it hurts to not be able to answer!!!) but IMHO, I would gladly trade a 6208 (or whatever DVR that launches ;) )for some feedback of the technical 'gotchas' that both frustrate the engineering crew and the bleeding edge customers. I mean, we are supposed to KNOW what we are selling, right? If there's a PM function in this BB send me PM, I'll share my business phone/email.

Firmware updates are initiated by HITS. Or were. Announcements of firmware updates occured 30, 14, 7 and 1 day in advance to me - and addressed what the update was for. Came from Denver. Currently the setup is changing from Denver control to local control - so I should still get updates, only now emailed from across the hallway. The updates should go out to all units - as sure as it gets guide data and programming, it should do the firmware dump & reload. Any unit not updating is suspect of not being correctly provisioned. I really hate to provision a unit and not have it in front of me.

I'll ask about FSBA HD & get back on that.

Thanks

David
(Cablemodem gossip: "Workspace", cable modems for small busness with static IP, allowed servers, balanced up/down, domain registering and DNS services. Modem/gateways from SMC are in stock)

DCTDictator,

I have a question for you. Do you have a timeframe when the Redwood Shores/Redwood City area will be receving HDTV? I was told by numerous times it would be available by the end of Q1FY04. I have called and they never have it. Please let me know if you can I would really appreciate it.

Originally posted by bpearse
Well, after a long month of frustration, it turns out that it was a defective box that prevented me from getting firewire output from my 6200. Since I was the first person to get the box in Saratoga, I and Comcast assumed it must be an issue on their end. We finally eliminated all other potential issues, and decided to replace the box for the heck of it. I am now getting HDTV over firewire to my JVC!!!

Saratoga is up and running!

Congratulations...glad that did the trick...I'm "almost" curious as to why comcast thought it might be something related to the infrastucture (I'm not sure what it could be) since its all internal as long as you have a good firmware load (which would have shown different indications if it wasnt and it popped right up for me)..but anyway, I can imagine with it new they didnt know what the heck to think..anyway, hope you tape some good shows

Yes, I am happy about the firewire. I went ahead and ordered HBO as soon as it started working. While comcast does not make it very obvious, you CAN order HBO ala carte. I have just basic cable ($15) plus HBO ($18) plus HDTV box ($5). I may add digital classic as well in order to get INHD 1 and 2 and ESPN-HD. Does anyone know how much ala carte digital classic is??

Originally posted by bpearse
Yes, I am happy about the firewire. I went ahead and ordered HBO as soon as it started working. While comcast does not make it very obvious, you CAN order HBO ala carte. I have just basic cable ($15) plus HBO ($18) plus HDTV box ($5). I may add digital classic as well in order to get INHD 1 and 2 and ESPN-HD. Does anyone know how much ala carte digital classic is??

$9.95 for Digital Classic...although InHD1/2 aren't available in Saratoga yet :( They still need to finish the upgrade to have enough bandwidth to fit them. I'll post when it comes up. ESPNHD is on Digital classic now along with some interesting SD channels (especially if you have young kids like I do)..InHD is on the channel lineup cards already..hopefully soon for real

Originally posted by v10king
. Do you have a timeframe when the Redwood Shores/Redwood City area will be receving HDTV? I was told by numerous times it would be available by the end of Q1FY04.

That would be north of me - we are divvied up into 4 areas and I run South, and only hear of progress in South Bay.

Originally posted by dr1394

I'd say the preferred 1394 test unit would be a JVC D-VHS deck. Either the
HM-DH30000U or the HM-DH40000U.

I saw a Mitsubishi HS-HD1100U for a suspiciously low price of $150 at Beast Buy. Has 1394. Worthy or not? At that price, I can buy one for each DCT Den in my area.

???
Are you saying that you can buy basic cable($15) and then add Digital Classic($9.95) for a total of $24.95?

That is wacko, since "Digital Classic includes Standard Cable, Digital Classic channels, On Demand Pay-Per-View and multiple channels of digital music."

So you are getting the $51.45 package for $24.95? Is there any special keyword to say so that we can get that package?

Originally posted by DCTDictator
I saw a Mitsubishi HS-HD1100U for a suspiciously low price of $150 at Beast Buy. Has 1394. Worthy or not? At that price, I can buy one for each DCT Den in my area. The advantage of the JVCs that dr1394 mentioned is their component video outputs, which would enable you to more easily set up video monitors. With the Mitsubishi DVHS decks you need to use their firewire outputs to get back the HD from the tape, meaning a somewhat more costly monitor setup. But if all you need at most stations is ability to capture to DVHS the Mitsubishi units should be fine (although I should mention that my only personal experience is with the HS-HD2000U, not the 1100).

Originally posted by Zappcatt
???
Are you saying that you can buy basic cable($15) and then add Digital Classic($9.95) for a total of $24.95?

That is wacko, since "Digital Classic includes Standard Cable, Digital Classic channels, On Demand Pay-Per-View and multiple channels of digital music."

So you are getting the $51.45 package for $24.95? Is there any special keyword to say so that we can get that package?

Zappcatt,

Not exactly...

The Digital Classic "package" includes "Standard Cable" which is Basic + Expanded Basic (ie channels 1-80 incl all the nice Analog channels ESPN, CNN, FSN etc...) + Digital Classic at $51.45 Standard Cable is $41.50 and Digital Classic is $9.95 So its not really any price difference

Separately you can order just the Digital Classic Group of channels for $9.95 on top of just basic cable (Locals on 1-34). Basic is only around $14

-Steve

Originally posted by DCTDictator
and I run South, and only hear of progress in South Bay.

In that case :) any insight as to when they will complete the upgrade from 550Mhz (to 750 or 860Mhz) on the Saratoga, Los Gatos & Milpitas segments. I presume the headend on Garrett is ready for it, but haven't heard when they'll be ready locally to cutover so we can have the bandwidth (and I'm dying to get InHD1/2 (which they can't fit in 550Mhz) and the speedbump on HSI to 3Mb from 1.8Mb is still pending also)

thx,
Steve

I saw a commercial for FSN on Comcast in the Summer. Maybe DTCDictator can give us a more accurate date, but summer is coming soon.

What about WB? and UPN?

Thanks and welcome DTCDictator.

Russ

I'll ask about FSBA HD & get back on that.

All I can find is "this year":mad: not a good enough answer.

Well, I was ecstatic that the commercial said "A's and Giants in HD this summer on FSN on Comcast".

I suspect with Fox going HiDef this summer, that we can see likewise from KTVU broadcasts.

Which reminds me. DCTDictator - Any news on when Comcast will pick up KTVU digital?

dandrewk,

Where did you see a commercial that said "this summer" for HD A's and Giants on Comcast?

DCTDictator, FYI (but you may already know this), KTVU is owned by Cox Enterprises (which also owns Cox Cable) and Cox has not agreed to let Comcast have the digital signal for KTVU or for Cox's other local stations (the ABC affiliate in Atlanta, the CBS affiliate in Seattle and the NBC affilliate in Pittsburgh, in addition to KTVU (Fox) are the most prominent stations owned by Cox, all of which pass through HD or Fox Widescreen but none of which are on Comcast digital).

Since Seattle and Atlanta have had HD for almost a year and half, and the Bay Area for almost a year, it seems Cox Enterprises is playing some kind of hardball negotiations with Comcast and Comcast is not biting.

With Fox starting HD possibly as early as the All Star game in July, the absence of KTVU-DT is becoming more concerning and getting all of us Comcast HD subscribers more and more perturbed about Cox Enterprises' recalcitrance.

Hi Sonoma, this is also for DCTDictator.

Sonoma, I sent an email to the guy that you referred me to, but never received a reply and it has been like 3 weeks. As you know, I live in between Sac and SF. I currently have HD but I don't get any of the major networks in HD, such as CBS, ABC, NBC, WB, PBS and so forth. I was hoping you could help me in finding someone else that I could speak to in regards to this. Its a little frustrating to know that I am paying the same price as others, yet am getting less channels in HD. DCT, and help from you would be great too. Thanks.

Originally posted by SonomaSearcher
dandrewk,

Where did you see a commercial that said "this summer" for HD A's and Giants on Comcast?



I have seen it several times. Come to think of it, it must have been on Directv, as it was TiVo'd. I know because my wife was there, and I back skipped so she could see the commercial too. "WOW! Giants' games in HD!"

Most likely it was on FSN broadcast of the Giants. Or maybe even one of the CSI's. Makes sense that Comcast would advertise this locally, knowing that D* subscribers will see that Comcast will soon offer something that could be years away on D*.

Originally posted by SonomaSearcher
dandrewk,

Where did you see a commercial that said "this summer" for HD A's and Giants on Comcast?



That's the same commercial I saw when I posted. I saw it on Comcast, I believe it was on NBC.

Russ

Yes, NBC. I was watching my recording of Friends Finale, and there it was in a very visible spot between the first and second hours.

Originally posted by Neo57
Hi Sonoma, this is also for DCTDictator.

Sonoma, I sent an email to the guy that you referred me to, but never received a reply and it has been like 3 weeks. As you know, I live in between Sac and SF. I currently have HD but I don't get any of the major networks in HD, such as CBS, ABC, NBC, WB, PBS and so forth. I was hoping you could help me in finding someone else that I could speak to in regards to this. Its a little frustrating to know that I am paying the same price as others, yet am getting less channels in HD. DCT, and help from you would be great too. Thanks. I will send an email to someone else and see how he replies and let you know.

Just wanted to let you all know this:

http://www.avsforum.com/avs-vb/showthread.php?s=&threadid=398390

and then let you know that this work is being done in Mountain View. I live up in SF. I would love to be able to use our product locally but I can't disclose much at this point. Just figure that the product team on this is in the bay area and having the product team able to use their product at home (and not just our internal headend) is a good thing.

Originally posted by shannonv
Just wanted to let you all know this:

http://www.avsforum.com/avs-vb/showthread.php?s=&threadid=398390

and then let you know that this work is being done in Mountain View. I live up in SF. I would love to be able to use our product locally but I can't disclose much at this point. Just figure that the product team on this is in the bay area and having the product team able to use their product at home (and not just our internal headend) is a good thing.

This is great, Shan. As I've always said, competion breeds perfection. As much as we all love to hate Microsoft, I know the potential resources that can be put behind this project could really produce a great product. Good luck and keep us informed with what you can.

For the last couple of days, look like we got HDNET on KRONDT (4-1) from OTA. I don't know if you guy get it from Comcast cable also?

sorry for duplicate post

bton,

We don't get KRON on Comcast. The fact that KRON is doing HDNet stuff is interesting, because on the one hand it is true HD and so gives Comcast a good reason to carry KRON-DT, but on the other hand Comcast and HDNet don't have a deal for carriage of HDNet (and probably won't for many months or years).

The contract between KRON or HDNet might say that if KRON gets carriage of KRON-DT on Comcast, KRON has to stop using the HDNet stuff. Just a guess. But the HDNet stuff on KRON is recycled, older programming, so maybe they don't have such a clause in the contract.

I read elsewhere that KRON is experimenting with the bandwidth while multicasting 4-2 and that there is pixellation and other PQ issues on the 4-1 HDNet stuff ... is that still the case as of yesterday/today?

Anyway, I would welcome KRON-DT on Comcast ... even without HDNet programming, KRON has done a few select HD programs in the past.

P.S. You can delete duplicate posts by editing the post and clicking on the delete box and button at the top.

Shannon,

Thanks for the info.

Whenever the timing is right, would an in-house demo. to Bay Area avsforum member/HDTV afficionados be a possibility? I know that Roku did the same last year before officially putting on sale its HD image player.

Anyway, keep this in mind for the future. Invitation could be via a post in this thread or via other means.

It would be great if the Bay Area could be one of the first, if not the first, Comcast area to get the 6412 and adding a software/GUI other than the TV Guide offering would triple the fun, I'm sure.

And with the 6208 being withheld locally (no soft launch), most of us would be quite eager to offer our services as beta-testers for the 6412.

I echo this sentiment. I would welcome anything but that awful TV Guide interface.

Maybe we have all been spoiled by TiVo's interface. Or even Titan TV's. Anything at this point would be very welcome.

Originally posted by SonomaSearcher
I read elsewhere that KRON is experimenting with the bandwidth while multicasting 4-2 and that there is pixellation and other PQ issues on the 4-1 HDNet stuff ... is that still the case as of yesterday/today?Yes, it is. :( They've cut the HD (.1) channel to 11 Mbps and are running the SD (.2) one at 6 Mbps...and both look rotten. (sorry for OT response to OT question! ;))

Wow! I just looked and sure enough, KRON-DT is broadcasting HDNET OTA!! This is big! Thanks for the tip, guys.

I assume this is not the same schedule as the real HDnet, but rather just stock material taken from their library? In any case, it is a great 'free' source of HD material.

Comcast tends to not field it's advanced technology product tests in the Bay Area for a number of reasons. The crowd here is very smart and hard to please, and if the test doesn't go well, it will get slammed in the local press. If it goes really well, the local franchise authorities will demand it get rolled out everywhere immediately. There is no winning. Look at the hassles @Home had in their first rollouts here. It's better to test elsewhere.

Plus, the systems here inherited from TCI are a bunch of cats and dogs, without a consistent architecture in many cases because of their heritage. Looks at the hassle in rolling out HD here. Other markets are more homogeneous and less hassle to deploy in.

So I doubt you'd see such a rollout of advanced boxes in the greater bay area. I think the Digeo stuff is supposed to be a limited test south of the main systems.

PS I'm really not nearly interested in the latest MSFT or other software that it supposed to be the end all DVR in my set top box. All I really want is the ability to get a clean MPEG-2 stream out the 1394 interface and I'll use my own hardware and software as an DVR. One size does not fit all, with windows or with DVR software.


Thanks,
Mike

Originally posted by TPeterson
Yes, it is. :( They've cut the HD (.1) channel to 11 Mbps and are running the SD (.2) one at 6 Mbps...and both look rotten. (sorry for OT response to OT question! ;))

The picture I've seen so far has been pretty good IMHO.

Russ

Originally posted by dandrewk
I echo this sentiment. I would welcome anything but that awful TV Guide interface.

Maybe we have all been spoiled by TiVo's interface. Or even Titan TV's. Anything at this point would be very welcome.


Yes! My Tivo's UI & features are just about perfect, although bookmarking might be nice :-)

However, tempted as I am by ANYTHING other than Gemstar/TV Guide, (and no offense Shannon, but):

I am very reluctant and nervous about letting Microsoft get ANY kind of foothold in the video/STB market. That is simply the kind of "competition" we don't need :-(
Especially now, just as "open" technologies like CableCard etc are starting to open up the proprietary STB realm, the last thing needed is Microsoft's nose under the tent to close it back down. The MS track record with things like "embrace and extend" is just too persistent.
So far most cable co's seem to recognize this risk, and have been reluctant to partner so far... whoever is chosen is important, since the market can easily be dominated w/ only a few cable companies, each normally standardizing on a single box/system...

I do hope the announcement will encourage more competition & better features from other manufacturers. It is needed.

A couple comments:

1) Demo - I'd love to set something up. Beta testing is out of the question and I know for a fact that the bay area isn't one of Comcast's "Test" markets as someone else mentioned. Since this isn't an end user purchase (a la Roku) I'm not sure what is possible.

2) Microsoft bashing - Sorry I'm not going to let this thread turn into a debate on this. The existing market arrangement had led to your current options in cable. Opencable is totally independent of us. Opencable should increase choices (albeit limited to one-way communication, open decryption & OCAP). Foundation Edition 1.7 should open choices (albeit mostly for MSOs) while delivering new capabilities to MSOs and end users. I'm not sure this could be considered anything other than win-win.

3) 1394 + external solution - Enjoy it while it lasts (or if you can find a 6200 around here :) ). The broadcast flag will limit what you can do with external storage/viewing. Again, let's not turn this into a broadcast flag debate. I'm just stating the facts. Plus, an integrated solution adds unique capabilities like MSO-delivered and updated EPG data, applications, VOD, dual tuner, etc.

Hi All,

So I finally got Comcast to swap out our 5100 with a 6200. I'll spare everyone the details, but needless to say, it took a bit of effort. I'm borrowing a Panasonic PV-HD1000 from a friend and tried attaching it to the new cable box, but alas I'm not able to get it to register a digital connection. Is there anyone in Menlo Park that has been able to access the firewire output? I'm assuming that all 6200's are suppose to have active firewire ports, but then again, that may not be the case. Also, does anyone have experience with this model D-VHS? It's possible that I've overlooked a few things in the set-up, so any advice would be greatly appreciated.

Thanks,
Son

Hi Son,
I would love to get the details about this. They just played dumb at my local office.
thanks,
Sam

Originally posted by sonpham
Hi All,

So I finally got Comcast to swap out our 5100 with a 6200. I'll spare everyone the details, but needless to say, it took a bit of effort. I'm borrowing a Panasonic PV-HD1000 from a friend and tried attaching it to the new cable box, but alas I'm not able to get it to register a digital connection. Is there anyone in Menlo Park that has been able to access the firewire output? I'm assuming that all 6200's are suppose to have active firewire ports, but then again, that may not be the case. Also, does anyone have experience with this model D-VHS? It's possible that I've overlooked a few things in the set-up, so any advice would be greatly appreciated.

Thanks,
Son

Son,
there were a couple people in the H620X HD Recorders thread that had tried to use their HD1000's with the 6208 but it doesnt looked like it worked (the JVC DVHS seems to be the one to use with the 6208)

Originally posted by SamEdwards
Hi Son,
I would love to get the details about this. They just played dumb at my local office.
thanks,
Sam

Mornin' Sam,
Here's basically what happened... I called 800-COMCAST to ask about the 6200. Remarkably, the agent knew exactly what I was talking about and said that I should be able to go to my nearest payment office (Mountain View) and swap it. When I did this, the guys there said, "Huh?" The comments were on the order of no, we can't possibly have them blah blah blah. I think they knew that the 6200 boxes exist, but they were adamant that they didn't have any. So we scheduled a service call to swap it out, they didn't show up, we rescheduled, they called and said they can't make the appointment because the box isn't available yet and won't be for a few months. I called back and spoke to someone who again knew something about it, she reconfirmed the 2nd appointment. They showed up on Sunday, I swapped it out... everything looks fine (they didn't give me a new remote, btw), but I still don't know if the firewire port is active.

Hope this helps you,
Son

Originally posted by davisdog
Son,
there were a couple people in the H620X HD Recorders thread that had tried to use their HD1000's with the 6208 but it doesnt looked like it worked (the JVC DVHS seems to be the one to use with the 6208)

Thanks for the info. I'll check out the thread and ask there as well.

Well... I'm trying to switch from D* to Comcast... and so far, not so good...

I'd called on Friday to order Comcast, and was rather suprised that they
had an appointment available for Sunday (yesterday) so I took it...

So there I am, waiting around Sunday from noon until 4p... and noone from
Comcast ever shows up. I call customer service and after punching 1 more
times than I should have to, I finally get a person...

She says she'll send a message to dispatch who will page the tech and get
an idea of where they are and how long before they'll show up, and that
they'll call me back within 10 minutes...

Half an hour later... I call back... punch in all the 1's again and get another
person... tell her my story... she puts me on hold for a couple of minutes
then comes back and says "Looks like someone called in and rescheduled
the appointment for the 11th". I say, "Uhh, no cause if I'd done that I
wouldn't have wasted my afternoon waiting for the installer". She says ok,
and puts me on hold again...

15 minutes later a "Supervisor" gets on the phone and tells me that the
tech isn't coming to do my install today. They apparently were way over
booked and he "personally" had spent the day calling people to let them
know that they would need to reschedule...

I asked when it was they were gonna get around to calling me since my
appt had been from 12-4p and it was already 4:50... he responds that he
only just became aware that I had an issue because I called in...

Apparently, for my trouble I'll get a $20 "we failed to do our job" credit...
at least now I know how my 5 hours of my time is worth... he didn't
really see a problem with the fact that they hadn't/wouldn't call me for
the missed appointment in the first place, or that the first CSR I'd talked
to had failed to mention the "backlog" issue, or that they hadn't called
me back as the first CSR had said they would.

Anyway... we're rescheduled for Tuesday afternoon... we'll see what
happens... when I asked, the "supervisor" even told me that he couldn't
actually guarantee they'd show up then either, all he can do is schedule
the appointment...

Kinda reminds me of why I cancelled from Comcast a year and a half ago...
and if it wasn't for the $400 dish trade in thing and the fact that I need a
second HD receiver, I wouldn't be switching back to them.

Did have a question tho... assuming they do show up Tuesday... which of
the HD boxes (I'm expecting two) will they bring? Are they installing the
6200 by default now? Or do I need to call back in and tell them that is the
box I want/need?

My swap at the Pleasant Hill store was no problem. I stopped by first and asked if they had them. Note that the person I asked had to ask the other clerk if they had them and she said yes, so I would assume that not everyone in the stores know what the 6200 issue is.

Originally posted by davisdog
Son,
there were a couple people in the H620X HD Recorders thread that had tried to use their HD1000's with the 6208 but it doesnt looked like it worked (the JVC DVHS seems to be the one to use with the 6208)

The MITS HS-HD2000u DVHS also works rock solid with the 6200 boxes using the firewire connections and a Mits TV.

Jim

Originally posted by keenan
The MITS HS-HD2000u DVHS also works rock solid with the 6200 boxes using the firewire connections and a Mits TV.

Jim

Yes, if you have a Mits TV with firewire also it goes 6200->Firewire->HD2000u->Firewire->Mits TV ( I dont think 6200->MitsTV works though???)

The added flexibility of the JVC is it has component out so it can hook to any HD set to playback the recorded HD...For some reason the Panasonic errors out connecting from the 6200

Originally posted by haddock
Did have a question tho... assuming they do show up Tuesday... which of
the HD boxes (I'm expecting two) will they bring? Are they installing the
6200 by default now? Or do I need to call back in and tell them that is the
box I want/need?

haddock...they will either bring a 5100 or a 6200...they just pull from a pile, and I think the pile still has more 5100's. If you call and request they bring a 6200 that will increase your chances, but still no guarantee (they usually dont pay attn or know the difference when they see the work order)

I assume you know the only tangible benefit of having a 6200 is if you have a JVC or Mits DVHS deck to record to (or want to muck around with DVHS simulation via Apple etc...).

Originally posted by davisdog
Yes, if you have a Mits TV with firewire also it goes 6200->Firewire->HD2000u->Firewire->Mits TV ( I dont think 6200->MitsTV works though???)

The added flexibility of the JVC is it has component out so it can hook to any HD set to playback the recorded HD...For some reason the Panasonic errors out connecting from the 6200

So what's a good price for a JVC D-VHS? I checked eBay. There wasn't a huge selection and most wanted around $300-$325 for Buy It Now. I'm kind of turned away from the Mits, since it apparently requires a new TV. I wonder what my wife will say about that? :-) Thanks for the help!

Does that imply that all the 5100's installed in our area have DVI?

I was under the impression that many of the 5100's didn't have it, so
the other main tangible benefit of going to the 6200 was guarantee of
getting DVI (assuming of course you want/ can use DVI)...

One other question tho... I'm getting two boxes because I have two tvs.
One is a flat-panel LCD that I'd like to use DVI for... the other is my older
LCD front projector which is cabled for RGB/HV input...

Anyone know whether Comcast can/will provide me with a transcoded to
convert the component out of the 5100/6200 to RGB/HV? Or will I need to
buy my own?

Originally posted by davisdog
Yes, if you have a Mits TV with firewire also it goes 6200->Firewire->HD2000u->Firewire->Mits TV ( I dont think 6200->MitsTV works though???)

The added flexibility of the JVC is it has component out so it can hook to any HD set to playback the recorded HD...For some reason the Panasonic errors out connecting from the 6200

Yes, connecting the 6200 by FW to the Mits TV works for getting a viewable signal, in fact you can watch and switch thru DVI, FW, and component if you have those inputs on the TV. No program guide on the FW input though. As far as recording by 6200>Mits TV and then Mits TV > Mits DVHS I haven't tried that as I was so happy it worked the other way I just left it. If there are folks out there that want to know if it works I will try it and report back when I get a chance.

Jim

As far as quality on the DVI, FW and component inputs from the 6200 I haven't really done any critical comparisons but my initial thoughts were they pretty much all look the same although my TV has never had the DVI or the FW input calibrated, we just did the component inputs. I have done a lot of equipment changes lately and was waiting until I have everything settled where I want it before calling Robert Busch to come out and re-calibrate again.

Jim

Originally posted by haddock
Does that imply that all the 5100's installed in our area have DVI?

I was under the impression that many of the 5100's didn't have it, so
the other main tangible benefit of going to the 6200 was guarantee of
getting DVI (assuming of course you want/ can use DVI)...

One other question tho... I'm getting two boxes because I have two tvs.
One is a flat-panel LCD that I'd like to use DVI for... the other is my older
LCD front projector which is cabled for RGB/HV input...

Anyone know whether Comcast can/will provide me with a transcoded to
convert the component out of the 5100/6200 to RGB/HV? Or will I need to
buy my own?


All of the 5100's i've seen lately have the DVI installed and use the same firmware as the 6200 (7.07 is still the latest I think)

As far as a transcoder, no they will now supply that, they just supply component cables (decent quality) and a digital/Optical cable.

Did anybody else have trouble with that deal Comcast had back in March with digital platinum being only $29.95 for the first three months? I just got my first bill, and they're charging me $39.95 for digital platinum on top of my $42 standard cable. I spent a good deal of time on the phone, but they're denying such a promo ever existed, even though I double-verified so many times with the CSR at the time. I don't know what to do. I cancelled the digital, cause I'm certainly not going to pay for anymore of this crap, but they refuse to credit any back that I've already "used." Satellite is looking better and better.

Not sure about Digital Platinum, but I just got another flyer in the mail
that offers Digital Classic for $19.95 a month for three months...

And in the fine print it mentions getting Digital Plus or Digital Silver for
$29.95 a month for three months...

The flyer also references the $400 dish trade-in offer and doesn't say
anything about this not being combinable with the $29.95 offer, so I'm
planning to call tonight and see what they tell me.

I do note that even at $39.95 on top of your $42, you seem to be
getting Digital Platinum at somewhat of a premium over their posted
rate of $93.94... so that implies some confused pricing... hopefully its
not the case that the flyer prices are all meant to be "in addition to"
the base cable costs...

Originally posted by JasonQG
Did anybody else have trouble with that deal Comcast had back in March with digital platinum being only $29.95 for the first three months? I just got my first bill, and they're charging me $39.95 for digital platinum on top of my $42 standard cable. I spent a good deal of time on the phone, but they're denying such a promo ever existed, even though I double-verified so many times with the CSR at the time. I don't know what to do. I cancelled the digital, cause I'm certainly not going to pay for anymore of this crap, but they refuse to credit any back that I've already "used." Satellite is looking better and better.

Jason,

Sorry you are getting the runaround...I also upgraded in March (as an existing customer) to the Digital Platinum package at $29.99 for 3 months (The CSR even let me switch my parents over to the plan even though we are different cities). I am getting billed correctly so Comcast just screwed you up...best I can say is just keep calling...Not sure if will help, but here is how it shows up on my bill (used the view my bill option at comcast.com) at will at least let you talk them through how the discounts should be applied (and what they are called on the bill)


05/16 - 06/15 Digital Platinum Package 50.95
Includes: Digital Classic, Digital Plus, Hbo, HBO Plex, Cinemax, Cinemax Plex, Showtime, Showtime Plex, Tmc, TMC Plex, Starz, Starz Plex, Encore, Encore Plex, Music Choice, Digital Converter And Remote.
05/16 - 06/15 Best Value Digital -45.96
05/16 - 06/15 Standard Cable 41.50
Includes: Limited Basic And Expanded Basic Service.
05/16 - 06/15 Best Value Stand W/ Digi -16.50
05/16 - 06/15 HDTV Equip And Remote 5.00

Well so far my excercise has been kind of futile, but we'll see. I called to try and pick up a DCT6200, but was told that it had to be installed by a tech. Not sure why and honestly, I don't want the tech mucking with my AV setup either. So I'll probably have them connect it to a monitor and move it myeslf. Anyways, I was very clear on getting an additional HD DCT6200 with firewire functionality. Was told I can't pick it up, since I'm usually at work like most people during the week, they said, "How about Saturday?" I said sure I'll waste my saturday waiting for a tech. So Saturday comes and they bring me a regular cable box and on top of that they were planning to do a swap out. And I said, No, I want an additional HD box with the firewire functionality. Tech left saying he can't come back that Saturday, so reschedule.

It's almost like dealing with SBC and DSL. You kinda don't want to have to call when you need something or have a problem, because they will probably just mess it up way more then it would have been if you didn't call, but then you have no one else to call.

Ugh.... so I have a call in to figure out what the next steps are. And my luck, is another wasted saturday hoping they get it right this time...

Originally posted by russwong

Ugh.... so I have a call in to figure out what the next steps are. And my luck, is another wasted saturday hoping they get it right this time...

Russ,
I'd suggest you post your city (or put it in your profile) or tell us what Comcast offices are near home/work for you. Several people here know local comcast offices that have 6200's (buried in with 5100's) and let you walk in and get them (or swap). For instance, in the south bay at least the Milpitas office will do that.

-Steve

Originally posted by davisdog
Russ,
I'd suggest you post your city (or put it in your profile) or tell us what Comcast offices are near home/work for you. Several people here know local comcast offices that have 6200's (buried in with 5100's) and let you walk in and get them (or swap). For instance, in the south bay at least the Milpitas office will do that.

-Steve

Opps, sorry about that. San Francisco would be the place. I think it's on Portrero. Can I go to another location even though my house is serviced out of San Francisco? I work in Concord.

Russ

Sonamaseacher, anyone from north bay:

I may be finally getting D-VHS, so needless to say my interest in swapping for the 6200 has increased. :)

Anyone in the North Bay been successful with their local offices? I don't mind driving, but don't want to go too far. And of course, I don't want to take a long drive and arrive at an office that only offers me shrugs.

Originally posted by russwong
San Francisco would be the place. I think it's on Portrero. Can I go to another location even though my house is serviced out of San Francisco? I work in Concord.


Sorry, no swapping of boxes area to area.

Read this in an email today - anyone with a 6200 or 5100 wish to try?

Just recently I found out that to confirm if the DVI output is operational the user settings (power menu) screen should be checked. If the DVI output is active you should see YPbPr/DVI in the output line of that screen.

......

However you can also confirm if the IEEE 1394 output is active by checking the DCT diagnostics screens.

Unit address (d5) will show 1394 followed by a sixteen digit alphanumeric code. If they are all zeros more than likely the output id not operational.
You can also check the Interface Status screen (d11). The 1394 I/O device should show as installed.

These is the information I have but I have not confirmed how accurate it is as I haven't been able to confirm in the field. Please let me know if these is of any use to you.

Originally posted by davisdog
Russ,
I'd suggest you post your city (or put it in your profile) or tell us what Comcast offices are near home/work for you. Several people here know local comcast offices that have 6200's (buried in with 5100's) and let you walk in and get them (or swap). For instance, in the south bay at least the Milpitas office will do that.

-Steve

Santa Rosa will let you pick up the box at the office also,

Jim

Originally posted by davisdog
Jason,

Sorry you are getting the runaround...I also upgraded in March (as an existing customer) to the Digital Platinum package at $29.99 for 3 months (The CSR even let me switch my parents over to the plan even though we are different cities). I am getting billed correctly so Comcast just screwed you up...best I can say is just keep calling...Not sure if will help, but here is how it shows up on my bill (used the view my bill option at comcast.com) at will at least let you talk them through how the discounts should be applied (and what they are called on the bill)


05/16 - 06/15 Digital Platinum Package 50.95
Includes: Digital Classic, Digital Plus, Hbo, HBO Plex, Cinemax, Cinemax Plex, Showtime, Showtime Plex, Tmc, TMC Plex, Starz, Starz Plex, Encore, Encore Plex, Music Choice, Digital Converter And Remote.
05/16 - 06/15 Best Value Digital -45.96
05/16 - 06/15 Standard Cable 41.50
Includes: Limited Basic And Expanded Basic Service.
05/16 - 06/15 Best Value Stand W/ Digi -16.50
05/16 - 06/15 HDTV Equip And Remote 5.00 Thanks for your help. It's good to be reminded that there are real people out there who honestly want to help. It's hard to lose sight of little things like that when you're dealing with a company like Comcast. As you probably already guessed, I didn't get anywhere. They said it was a mistake by the CSR who signed me up, but that they can't change anything. So basically, when Comcast makes a mistake, the customer has to eat it. There are probably other courses of action I could take, but it's just not worth it (and that's probably what Comcast is betting on), so they win. At least until I switch to satellite.

Originally posted by keenan
Santa Rosa will let you pick up the box at the office also,

Jim

Looks like the story for San Francisco is that the boxes are at the "wharehouse" and I can't go to there. So I have to schedule and hope it works out again. There goes another day....

Russ

Originally posted by russwong
Looks like the story for San Francisco is that the boxes are at the "wharehouse" and I can't go to there. So I have to schedule and hope it works out again. There goes another day....

Russ

They told me the same thing in Pleasant Hill however they were able to transport the box from the wharehouse to the office the next day. I believe (and DCTDictator can correct me if I'm wrong) that a couple of times a week, each office is restocked with equipment from the district warehouses so they should be able to just send a 6200 with that shipment. I believe that's how they did it with me.

Originally posted by DCTDictator
Read this in an email today - anyone with a 6200 or 5100 wish to try?

DCT - thanks for the info.

For the unitiated, how does one enter those "power" menus and diagnostic screens?

Originally posted by DCTDictator
Read this in an email today - anyone with a 6200 or 5100 wish to try?

DCT,

Works on my 6200. You can also get DVI status from page 2 of the interface status (d11), while Firewire status is on page 1


dandrewk,

Both must be entered directly from the front of your STB, and will be displayed on your TV

To enter user menu, hit the menu key when the system is powered off...just one screen to look at

To enter diagnostics menu, power off the unit then quickly hit the select key. That will bring up the diag menu, use the up/down arrows to scroll and select to pick a menu item...alot of stuff hidden in there

-Steve

So... the installer is coming today... hopefully... and I'll get to finally check out the Comcast quality vs what I've seen on D* for the past year and a half...

Sorta excited... mostly to get it over with... and sorta thinking this might be a pretty short experiment...

Anyway... was looking at the channel lineup for our area and had two questions...

First, where is ESPN-HD? I know its offered but its not listed in the online channel listing for our area...

Second, does Comcast carry the HD feed of the WB in our area? It also doesn't show in the online list.

This last point could be bothersome... since at a general level of comparing Comcast to D* you have to ask whether paying for "some more" (Comcast) local HD channels is better than paying for "some" (D*). If you don't get them all from either provider and still need OTA to get them all, does one provider really have an edge?

More specifically, I get all our locals now OTA with my D* receiver except for NBC because its in the wrong direction... but I don't care... we watch a lot of shows on the WB, but haven't once in the last year and a half watched anything on NBC, let alone wished we'd had it in HD...

Anyway... guess I keep getting frustrated with the fact that its not an easy apples to apples comparison... more like comparing month old rotted peaches to even older rotted avocados... (feels kinda similar to most elections actually)...

ESPN-HD is on 193...although requires Digital Classic Package ($9.95) which includes InHD1 & 2 + ~25 SD channels (although a few areas still have ESPNHD in the clear)

Sorry, no WB-HD...Not sure if its coming anytime soon either. I'd expect UPN-HD has priority since its owned by Viacom (ie CBS) and they already have a deal with them.


The kentucky derby on NBC was pretty cool in HD)..they also have some decent shows in HD (although CBS seems to be the leader)

Originally posted by fender4645
I believe (and DCTDictator can correct me if I'm wrong) that a couple of times a week, each office is restocked with equipment from the district warehouses so they should be able to just send a 6200 with that shipment. I believe that's how they did it with me.

That's true - get there the day the shipment arrives. If you must just gotta have one, in Silicon Valley go the 10th st office. That's where the main warehouse is located - no joy, ask to speak a supervisor, they will come back to the house of pain and retrieve one. If I catch wind of it, I may deliver it to the counter personally.

JasonQG,
I also "signed up" for the Digital Platinum for $29.95, but am getting charged $39.95 for it...since I had been warned about the CSR's, I actually have the web page that lists the deal saved on my computer...I am going to head down to my local office with it printed out and see if that gets me anywhere....

Haddock - you will probably want NBC HD when (well... if) the Olympics come this summer. Comcast carries it.

You may also want Bravo HD if you want complete Olympics coverage. Currently, there are no local carriers for Bravo HD.

The D* 7s should be operational within the month. There will be more HD offered via this new bird. The only thing D* has said is they will broadcast is Fox HD. They have room for several more national HD channels - Starz, Cinemax and TNT-HD are good bets. There is also a vague possibility of them offering local channel HD (spot beamed) to larger markets.

Dandrewk,

Re getting a 6200, print out a copy of the page of the FCC regulation and then head down to your local Comcast office in San Rafael with your 5100. Walk into the office with your 5100 in hand and ask to exchange for a model 6200, explaining you need the firewire (1394) connection. If the front desk person says no or claims ignorance, ask for a supervisor. And tell him/her that the Santa Rosa, Rohnert Park and Petaluma offices are all doing such exchanges for customers at the office on a drop-in basis.

Originally posted by dandrewk

The D* 7s should be operational within the month. There will be more HD offered via this new bird. The only thing D* has said is they will broadcast is Fox HD. They have room for several more national HD channels - Starz, Cinemax and TNT-HD are good bets. There is also a vague possibility of them offering local channel HD (spot beamed) to larger markets.

Is that good solid info? The one major network I can't get up here in Santa Rosa is FOX. I get all the rest through Comcast, D*, or OTA. From what I've read that bird just went up, to have FOXHD would be great. Now I'll have to see if they will give a waiver as I think Santa Rosa is considered in the contour B broadcast area. Which is absolutely ridiculous!!

Jim

BTW, I just heard from a friend that has RCN HDTV that they not only have 6200's as well, but they also are carrying KTVU channel 2 in HD. Also that none of their HD Channels are encrypted. If you live in Redwood City, San Mateo or other parts of the area that have RCN, this may be a good option - they also sell a 5 Mmbps cable modem service with 800 kbps upload speeds...


Thanks,
Mike

Originally posted by keenan
Is that good solid info? The one major network I can't get up here in Santa Rosa is FOX. I get all the rest through Comcast, D*, or OTA. From what I've read that bird just went up, to have FOXHD would be great. Now I'll have to see if they will give a waiver as I think Santa Rosa is considered in the contour B broadcast area. Which is absolutely ridiculous!!

Jim

Quite solid info. And it makes sense, as Fox owns D*.

It will be into O&O markets only, and since Fox does not own KTVU, the bay area will not automatically get it without a local waiver from channel 2.

Where/when/if KTVU allows waivers is anybody's guess. This will be the first time KTVU management has been presented with this option. Their corporate owners have been known to play hard ball regarding this sort of thing, so I don't hold out much hope that they will give anybody in San Rafael a waiver. You may have better luck in Santa Rosa.

Originally posted by keenan
Is that good solid info? The one major network I can't get up here in Santa Rosa is FOX. I get all the rest through Comcast, D*, or OTA. From what I've read that bird just went up, to have FOXHD would be great. Now I'll have to see if they will give a waiver as I think Santa Rosa is considered in the contour B broadcast area. Which is absolutely ridiculous!!

Jim

KTVU is owned by Cox and the Bay Area marked controlled by Cox/KTVU will NOT fall under the agreement Directv has to broadcast a FoxHD signal. It will only apply to markets where Fox owns the local affiliate (O&O). It will be blacked out in the Bay Area if/when they do it...unless you can get a waiver from KTVU (which will not happen). Hopefully Cox will stop being such jerks and sign an agreement with Comcast so we can have it.


ps...I dont think 7S will actually carry any HD's...Instead it will mainly be used to offload locals from the other birds and freeing up bandwidth on them to add a couple more HD's (not local HD though)

Originally posted by davisdog

ps...I dont think 7S will actually carry any HD's...Instead it will mainly be used to offload locals from the other birds and freeing up bandwidth on them to add a couple more HD's (not local HD though)

D* has already said they will be adding more HD channels, both on the 101 deg. satellite (with newly free transponders) and the 7s. The estimate is that after all the LIL's are added, there will be at least seven transponders available for new programming, which hopefully will be all HD.

Local HD - nobody knows or is telling. D* certainly hasn't committed any bandwidth on the 7s. All they have said is that the re-tasked spaceway satellites (later this year) may carry local HD programming, and their future launches (8s, 9s) will carry local HD.

Originally posted by Zappcatt
JasonQG,
I also "signed up" for the Digital Platinum for $29.95, but am getting charged $39.95 for it...since I had been warned about the CSR's, I actually have the web page that lists the deal saved on my computer...I am going to head down to my local office with it printed out and see if that gets me anywhere.... Good luck, and let me know how it turns out.

Originally posted by russwong
[B]Anyone know if Comcast will be supporting the CableCARD tech? Here's a brief description of some new TVs with it

I have them on order. Would like to personally experience the install.

PM for more info.

From East Bay's announcement, the Video On Demand Channels

Showtime
The Movie Channel (TMC)
Home Box Office (HBO)
Cinemax
Starz
A&E
BBC America
Comedy Central
Court TV
E!
History Channel
Natl Geographic
Style
Sundance Channel
Outdoor Life
Atom Television
Do It Yourself: DIY
Food Network
HGTV
Fine Living
Tech TV
Book TV (from C-SPAN 2)
Wisdom TV
NBC
CNN
Bloomberg
Golf Channel
Adventure Sports
Cartoon Network
Classic Kids
Boomerang
Backyard Safari
PBS Kids
Varsity TV (VTV)
Studio 4 Learning
Anime
Bthere TV
G4
Nano TV
Heavy

DCT 1000 and DCT 1200 cannot support VOD.

Wow, that looks great DCT.

Any news as to when the rest of the bay area will get VOD?

The VOD rollout as originally announced in December was Contra Costa first, then San Francisco, then North Bay. Other areas weren't specifically mentioned. This may have changed, of course.

Originally posted by SonomaSearcher
The VOD rollout as originally announced in December was Contra Costa first, then San Francisco, then North Bay. Other areas weren't specifically mentioned. This may have changed, of course.

The email I got from Rick Germano said Contra Costa now, San Francisco by mid Summer, and all of the Bay Area by the end of the year. I don't know if there will be any areas in between (i.e. North Bay, South Bay, Peninsula).

Is the party over? It seems comcast can finally filter out the HD channels that are not supposed be viewed for free.

Lost HBO, Showtime, Cinemax, and Starz.

russwong,

I guess you're getting the usual runaround of big corporations. Did you actually get to look at the work order at all and did you try calling the contact I gave you last time?

Originally posted by russwong
Looks like the story for San Francisco is that the boxes are at the "wharehouse" and I can't go to there. So I have to schedule and hope it works out again. There goes another day....

Russ

Yeah and the wherehouse is probably located at 2075 Folsom or something since that's where Viacom -> TCI -> AT&T was and that's where all their trucks parked.

kcrptv -

I was watching Letterman in Palo Alto last night when my set top box reset. When it finished reloading, I lost all premium HD feeds as well. I was on the HBO Silver package, so I was supposed to get HBO W HD, but was getting all four movie channels.

I called CS tonight and they immediately turned on HBO HD, but I decided to bite the bullet and get the Platinum package. It would be nice if there were a HD premium package since I never watch the SD premium channels.

we all would like an HD premium package, but that is how they sucker us into paying more money....same thing happened to me. They know,if you have the money for an HDTV and you want HD cable, you are most likely willing to pay and get the premium channels.

bclevelandva,

i considered the gamut of packages, but at $90+/mth for platinum, i just couldn't do it.

i was offered a 3 month special...1 premium movie channel for $1/mth. once the special ends, i'll probably go back to watching the non premium HD channels.

Originally posted by Almighty1
russwong,

I guess you're getting the usual runaround of big corporations. Did you actually get to look at the work order at all and did you try calling the contact I gave you last time?

Hey vince,

Yes I did use the contact. We are going to try again this Saturday. Keeping my fingers crossed.

The first workorder said swap out cable box. I still have it... nothing about HD mentioned in it at all.

Russ

I have to agree with not paying so much for cable.... I get most of my channels OTA, but I got the cable HD for NBC and ESPNHD, because for $5 it was worth it. On cable, I don't get kron, wb, upn, etc and that's all free right now. CBS, ABC, and PBS I get for free too, so there is no value from the cable side. And the content on NBC, ESPNHD just isn't enough true HD broadcasts for me to justify paying that much more for it.... And to jump up to $90+ for HBO, SHO, just isn't worth it for me IMHO. Just because I have HD TV, tuner, etc doesn't mean I'm stupid to pay out of the nose.

Hi all-
I just signed up for Comcast Silver package promo 30/mo + HD 5/mo. Ordered Monday, installer came today at the promised time. Had them put a note for a Moto 6200 in the work order. That came as promised also. He was impressed that I knew about the 6200. Said they change channels faster than the older boxes. Said the 6225 is coming end of summer. Asked me about channel lineup differences between SF and Philly. Guy was in and out of here in 20mins.
I'm 5 blocks from Transamerica on Telegraph Hill. I have a Zenith C27V36. I've only been here a month or more, and after watching a movie on VanNess, I walked into the CircuitCity there and paid 440 on clearance.
Reviewing my stations, they look present and accounted for. I see all premiums (normal+HD), InHD 1&2, ESPN-HD, local HDs.

My questions:
1) Is InDemand supposed to be working for my location and/or package? The button on the remote puts "00" on the screen and proceeds to do nothing. I presume there's a specific channel number where it will work, but can't tell from the paperwork I've received.
2) I noticed some HD broadcasts are 4:3, such that there is black all around (like 4-sided letterboxing). Is that normal here? Anyone with my TV know if it can fill/stretch this component signal? Other alternatives to get full screen?
3) My TV is PIP-capable. I'm a PIP newbie. Do I need 2 separate signals coming into the back of the TV, or is the single component in sufficient? Very confused on how to get this to work. I'm sure it won't work with HD, so ignore that entirely and just consider SD.

Thanks in advance, and sorry straying a bit out of topic.
-Frank

To try and answer your questions:

1.) InDemand isn't out yet in San Francisco. Supposedly Summer.
2.) Yes that's normal. Some HD tuners have a zoom function for when this happens. You can try looking at the setup menu in the 6200. To get to it, when the unit is off, press the Menu button.
3.) Most PIP has a seperate INPUT button, which lets you choose which input you want to display in the PIP. Or when you select the PIP screen you can change the inpus. I don't believe PIP can show the same Component in both pictures though. So you would need to split your cable and send it to the RF in and then view analog SD in your PIP.

Last night at about 8:55 my box went to "dl" or download mode. Good thing I wasn't wanting to watch something. That last for about 5 minutes. The box reset and when I brought up the menu there was a new pop-up with On Demand with one of the items. So VOD is now available in my area. I tried it for a while trying some of the "free" items and movie previews. There is no HD VOD yet of course but it is still pretty slick and maybe for one of those night when I don't want to wander out to a video rental I might use it. There are some of the new releases (on DVD) available too. If you have a subscription to some of the premium services like HBO you can watch some shows like the Sopranos when you want. And I didn't lose any of my premium services with the update. Pause, rewind and fast forward all work. Good work, Comcast.

One additional thought though most of us are waiting for HD VOD where widerscreen is available I'm wondering if Comcast has thought about anamorphic SD for some of the "Widescreen Selections." That would be more like DVD though of course the bit rate is less. Then I could set the 6200 for 480p for a movie and the resolution would be better and paticularly the color better.

Curious if those who now have VOD have a different software version on their STB's. Did the download change anything other than add VOD?

Brian, can you describe how you initiate VOD? I.e go to channel X (551 HBO-W?) and hit the on demand button on the remote?

Russ,
Under Off-Menu as you described, I have the following options:
TV Type: 16:9, 4:3letterbox, 4:3panscan
YPbPr Output: 1080I, 720P, 480P/I
4:3 Override: 480I, 480P, None
Besides those 3, ClosedCaption, and RestoredDefaults, the rest are greyed out Options (PenSize, FontStyle, ForegroundColor/Opacity, BackgroundColor/Opacity, ServiceSelection, Settings).

Seeing no zoom then, the only way to get a screen fill-out is to downgrade the YPbPr? That would be a pain. My brothers Mitsu has a few stretch modes on the TV. I can't find anything similar on this Zenith.

Thanks for the tip on PIP, I'll get a splitter and try it. Make more sense now.

Originally posted by SonomaSearcher
Curious if those who now have VOD have a different software version on their STB's. Did the download change anything other than add VOD?

Good question. I'll check when I get home.

Originally posted by fchow01
can you describe how you initiate VOD? I.e go to channel X (551 HBO-W?) and hit the on demand button on the remote?

Going to channel 1 initiates the VOD menu. The 'OnDemand' button is just a "shortcut" to channel 1 -- it does nothing special.

Thanks fender. I don't have VOD then (downtown SF).

As a Digital Silver package subscriber, I can only view a few of the "digital premier" tier channels: 128-Bloomberg, 401-FoxSportsWorld, 476-Fuse I get, but most all the rest I don't (e.g. 294-TechTV, 408-Speed). They say "Not Authorized". Is that right?

As others have mentioned, I only had the premiums I didn't pay for, for a very short time only. The system caught up to my new box fast.

Perusing the cable box settings (6200), can anyone explain what these mean, to me:
"RF Bypass = OFF"
"Return = RF" (under review configuration)

S/W Ver = 51.42-2002, Firmware = 07.07
The only things plugged into my HDTV are a component in from 6200, and RCA from DVD.

Thanks.

Originally posted by fchow01
Thanks fender. I don't have VOD then (downtown SF).

As a Digital Silver package subscriber, I can only view a few of the "digital premier" tier channels: 128-Bloomberg, 401-FoxSportsWorld, 476-Fuse I get, but most all the rest I don't (e.g. 294-TechTV, 408-Speed). They say "Not Authorized". Is that right?

As others have mentioned, I only had the premiums I didn't pay for, for a very short time only. The system caught up to my new box fast.

Perusing the cable box settings (6200), can anyone explain what these mean, to me:
"RF Bypass = OFF"
"Return = RF" (under review configuration)

S/W Ver = 51.42-2002, Firmware = 07.07
The only things plugged into my HDTV are a component in from 6200, and RCA from DVD.

Thanks.

If I remember correctly, Comcast has a number of tiers/packages in which you can pick one with the Digital Silver package. For example. you can pick the 'Sports' package and you'd get FOX Sports World and all of the regional FSN channels (FSN New England, FSN Southwest, etc.). If you pick the 'Movie' package then you'd get channels such as Turner Classic Movies. This was how it was way back when Comcast purchased AT&T so I'm not sure if this is how it is now. I have the Silver package and I get both TechTV and Fox Sports World but now that I think about it, I think I pay an extra $4.95/month for the Sports package. I'll look at my statement when I get home to verify. Also, if you have the channel lineup card that you got with your installation, that should describe what I'm talking about.

Perusing the cable box settings (6200), can anyone explain what these mean, to me:
"RF Bypass = OFF"
"Return = RF" (under review configuration)

S/W Ver = 51.42-2002, Firmware = 07.07
The only things plugged into my HDTV are a component in from 6200, and RCA from DVD.

RF Bypass - when the box is in an 'off' state, the RF passes through the bypass module (that chrome thingy the cables are plugged into), otherwise there's a blank screen. Should be switchable in the Menu/Setup/Box.

Return = RF. Polling of the box is via the cable, RF Return path. Look at diagnostic 2 for polling sucess. Purchases stacked up unreported are a bad thing. Other option is Telco (ick)

Firmware 07.07 - 1394 & DVI are active.

I have the same S/W version and Firmware version. However entering channel 1 does nothing. When I press the Menu button is when I get a pop-up menu with "TV Listings", "On Demand", "Main Menu." OnDemand was scheduled to be rolled out in this part of Contra Costa and week or so ago I got a snail mail announcing it.

Originally posted by Brian Conrad
I have the same S/W version and Firmware version. However entering channel 1 does nothing. When I press the Menu button is when I get a pop-up menu with "TV Listings", "On Demand", "Main Menu." OnDemand was scheduled to be rolled out in this part of Contra Costa and week or so ago I got a snail mail announcing it.

Are you pressing '001' or just '1'? If you want the remote that has the 'OnDemand' button, you should be able to go to your local Comcast office and swap remotes if you don't already have it -- I personally like the new one. There's a Comcast office on Contra Costa Blvd in Pleasant Hill if that's close to where you live in Martinez.

Can somebody please compare the quality of image OTA and with Comcast. I see a lot of mosaics in the fast motion pans in ER. Are they in the signal or is that Comcast compression.
thanks,
Sam

Comcast doesn't compress HD, so your problem is localized to your house or neighborhood. We are both on the North Bay head end, and I have had no problems with NBC HD, including ER in HD.

I would try the diagnostic menu to see what your SNR and AGC numbers are, as well as error counts, which you should all look at when you experience the PQ issues. Also try hooking up a direct coax line from your cable drop to your 5100/6200 and see if that improves your issues.

You can have Comcast do the above, since they should have checked your signal strength when they installed HD. But whether you will end up getting charged for a truck roll is another matter.

Speaking of ER in HD:

Several times the last two nights KNTV-DT has frozen up. Last night the first 15 minutes of West Wing were frozen. Tonight, same thing happened briefely several times during Frazier and ER.

Anybody else have this happen? I finally switched to OTA, which by some miracle I can get from 48-2 from Fremont.

Originally posted by dandrewk
Speaking of ER in HD:

Several times the last two nights KNTV-DT has frozen up. Last night the first 15 minutes of West Wing were frozen. Tonight, same thing happened briefely several times during Frazier and ER.

Anybody else have this happen? I finally switched to OTA, which by some miracle I can get from 48-2 from Fremont.

Yeah, exact same thing here in Santa Rosa, West Wing and ER tonite. It's starting to get a little annoying. My only source for NBC HD is Comcast so I hope it's something they can fix and soon.

Jim

is VOD only for the 6200 STB because I have the On Demand button my control, but I have a 5100 STB. Thanks.

Originally posted by dailowai
is VOD only for the 6200 STB because I have the On Demand button my control, but I have a 5100 STB. Thanks.

Your 5100 works for VOD.

The only boxes that do not support VOD are the DCT1000 or DCT1200 boxes, the first generation with the panel buttons all in a row under the display.

Originally posted by dandrewk
Speaking of ER in HD:

Several times the last two nights KNTV-DT has frozen up. Last night the first 15 minutes of West Wing were frozen. Tonight, same thing happened briefely several times during Frazier and ER.

Anybody else have this happen? I finally switched to OTA, which by some miracle I can get from 48-2 from Fremont. I had the same problems here during ER last night. Anyone outside the North Bay see this problem???

Guess its just not available in my area yet then, takes so long for us to get stuff!! I don't even have INHD1/2 yet.

Las Vegas (the show) was having a lot of outages last Monday night.

Originally posted by russwong
Hey vince,

Yes I did use the contact. We are going to try again this Saturday. Keeping my fingers crossed.

The first workorder said swap out cable box. I still have it... nothing about HD mentioned in it at all.

Russ

Yeah, that's the problem with their workorders since even on mines, it just says to swap out DCT so when the guy got here, he had a non-HD DCT in his hand as I do have both the DCT2024 and DCT5100. I think they should really have a comments area where it would specifically say what needs to be done instead.

Originally posted by russwong
I have to agree with not paying so much for cable.... I get most of my channels OTA, but I got the cable HD for NBC and ESPNHD, because for $5 it was worth it. On cable, I don't get kron, wb, upn, etc and that's all free right now. CBS, ABC, and PBS I get for free too, so there is no value from the cable side. And the content on NBC, ESPNHD just isn't enough true HD broadcasts for me to justify paying that much more for it.... And to jump up to $90+ for HBO, SHO, just isn't worth it for me IMHO. Just because I have HD TV, tuner, etc doesn't mean I'm stupid to pay out of the nose.

I agree with your russ.. Even though I don't get things OTA and I have a HDTV Plasma, it doesn't mean I don't care about my money... :rolleyes:
So I have Digital Plus and the Premier Tier + Jade Premium...

Originally posted by fchow01
Thanks fender. I don't have VOD then (downtown SF).

As a Digital Silver package subscriber, I can only view a few of the "digital premier" tier channels: 128-Bloomberg, 401-FoxSportsWorld, 476-Fuse I get, but most all the rest I don't (e.g. 294-TechTV, 408-Speed). They say "Not Authorized". Is that right?

As others have mentioned, I only had the premiums I didn't pay for, for a very short time only. The system caught up to my new box fast.

Perusing the cable box settings (6200), can anyone explain what these mean, to me:
"RF Bypass = OFF"
"Return = RF" (under review configuration)

S/W Ver = 51.42-2002, Firmware = 07.07
The only things plugged into my HDTV are a component in from 6200, and RCA from DVD.

Thanks.

Yeah, if you look at the channel lineup card.. The channels you mention require the Digital Premier Tier which is $4.99 a month... RF Bypass when it's on allows you to hit the A/B button on the front of the box and then anything connected on the RF out side of the DCT will be able to change channels as if the box wasn't there, similar to how the tv/video button on the VCR works. Return = RF just means that the RF Return path for two way communications is done using RF instead of telco which was the way it used to be done.

Originally posted by DCTDictator
RF Bypass - when the box is in an 'off' state, the RF passes through the bypass module (that chrome thingy the cables are plugged into), otherwise there's a blank screen. Should be switchable in the Menu/Setup/Box.

Return = RF. Polling of the box is via the cable, RF Return path. Look at diagnostic 2 for polling sucess. Purchases stacked up unreported are a bad thing. Other option is Telco (ick)

Firmware 07.07 - 1394 & DVI are active.

DCTDictator... Got a question. Do you know if the 5100/6200 all come with the RF Bypass module and also, the newer silver remotes don't have a RF Bypass button so is doing it directly by hitting the A/B button of the front of the box the only way?

Vince Almighty1
All South Bay High Definition DCTs come with the bypass - The only way to utilize the RF Bypass is to power off the unit. Plus they are totally incompatable with the A/B plant (I tried to get/hack a working A/B module for them with no luck).

Question: Did the other RF Bypass DCTs in single cable systems function using the A/B button?

DCTDictator:

Thanks... How does one tell if the silver box on the back of the HD DCT's is the non-RF-Bypass or RF-Bypass module since I know they have one input and output but when you take the two screws out and the box out, there are like 4 RF connectors.

My old 5100 still has firmware 50-1078 - the same version for about a year. It seems like everyone is on some later version. Could my box be misconfigured in the billing system or dac?

-shan

Originally posted by shannonv
My old 5100 still has firmware 50-1078 - the same version for about a year. It seems like everyone is on some later version. Could my box be misconfigured in the billing system or dac?

-shan

Uhoh - you are on the same trail as I - trying to find the common denominator for old firmwares not yet upgraded. If you want to give me phone call I'd like to know the GI number - PM me for the number.

Originally posted by Almighty1
DCTDictator:

Thanks... How does one tell if the silver box on the back of the HD DCT's is the non-RF-Bypass or RF-Bypass module since I know they have one input and output but when you take the two screws out and the box out, there are like 4 RF connectors.

They are all RF Bypasses - it is activated by the user via MENU/SETUP/CABLE BOX. There's a button 'RF Bypass' to toggle.

Okay... finally, today someone showed up and brought a 6200 HD Box. The notes said he was supposed to do a box swap, but I actually wanted a 2nd box.

Anyways, the good news is, I have a 2nd box and it's a 6200. The bad news is, I got the old AT&T black remote. That thing is kind of ugly compared to the silver VOD remote. I wonder why they aren't standardizing on remotes. Also, the damn cable guy stole my splitter!! I can't believe that. Now I have to go to radio shack and buy another one. Is it normal for the cable guy to take any extra things at the house when they install?? Oh well, I guess I shouldn't complain, since he actually did show up, and did bring the right box.

So all told, it took about 3 weeks, 4 phone calls, 2 saturdays, one $1.99 radio shack splitter, oh yeah and in a round about way, I got a ticket from the CHP because of this. (The comcast person called me on my cell while I was driving and was trying to merge onto the bay bridge and a CHP didn't like that I was on the cell and waited so long to merge. SUCKS!)

Was it worth it? Well I have a 2nd HD box. If anyone ever figures out how to connect to an XP PC and record would be great!! So let me know.

Russ

West Bay - ahh West Bay.
I'd call and demand my equipment back - no matter if it was a cheap splitter or a Monster Cable splitter, taking a customers' stuff without asking is BAD. I'd remove non-spec splitters and give them back and ask them not to attach RS OTA splitters to the cable or offer to trade it straight across for a spec unit.

Did the tech have any other remotes? Sounds like he forgot to get remotes and is using old stock stashed in his truck. I don't issue old ATT Logo remotes - though I do have older black remotes with C on it.

Originally posted by shannonv
My old 5100 still has firmware 50-1078 - the same version for about a year. It seems like everyone is on some later version. Could my box be misconfigured in the billing system or dac?

-shan

I have no idea since the DCT5100 I had originally from December 9, 2003 when the HD and the new network launched on November 24, 2003... it was version 2.48 firmware... 50-1078 is the software version not the firmware number... The firmware never upgraded at all. I did a swap for a DCT6200 in late April 2004 and the firmware is 7.07 and it still had to download something. I live in Chinatown at Pacific and Powell.

Originally posted by DCTDictator
They are all RF Bypasses - it is activated by the user via MENU/SETUP/CABLE BOX. There's a button 'RF Bypass' to toggle.

Hmmm, I thought there were different models of that metal box since I don't have my 5100 anymore but I think the sticker said RF Bypass Module while this one says STD Module. One of the guys who is a tech for Comcast in Seattle says that none of the 5100/6200's have RF Bypass modules.

russwong:

Glad you got a 6200 HD box atleast... Did you the same black remote I have for my DCT2024? I don't think taking things is right since even when the fulfillment manager sent the tech to run me a new drop from the roof in my apartment building, he didn't use my existing Monster Cable 2Ghz splitter but gave me a new splitter instead since he had a unbalanced one available but I needed one extra output so I was back to the Monster Cable splitter later on. How much does that CHP ticket cost? I don't think it was worth the CHP ticket though. I thought someone did figure out how to connect a XP PC and record except you need firmware 7.10 for that. What version is the firmware on your box?

I've plugged in the 1394 from my 6208 (7.10 firmware)to the XP PC (homebuilt 3.0g P4, Asus P4C800 E - Deluxe, ATI 9800 pro) and the PC finds new hardware and looks for drivers. Not having any dirvers or software to utilize the stream, I left it plugged in while I searched for drivers.

Bad thing was that it messed up the DCT - trying to get the menu would make it power cycle and lose all it's guide data. Once I disconnected the DCT from the PC it returned to normal.

DCTDictator,

I have the drivers and software you need... Too bad you can't roll out the 7.10 to all of us.. :)

Originally posted by DCTDictator
Uhoh - you are on the same trail as I - trying to find the common denominator for old firmwares not yet upgraded.

I'm in Berkeley and still have the 2.53 (or whatever it is, 2.xx).

DCT,

I saw this over in another thread

For drivers, get core_driver, 1st link. Then replace meitape.inf with the one in the 2nd link. Then get capdvhs, 3rd link, for capturing.

http://www.ntut.edu.tw/~s7310308/ht...core_driver.zip
http://www-personal.engin.umich.edu...les/Meitape.inf
http://www.yamabe.org/soft/CapDVHS0306e.zip

(http://www.avsforum.com/avs-vb/showthread.php?s=&threadid=309877) post I got this from was on 4/20)



Havent tried it myself, since I still have 7.07 on my 6200 in Saratoga (feel free to hit the magic button to send 7.10 out of the Santa Clara Head End...or better yet hand out a few 6208's :). I'm able to record on my Mac G4 Laptop w/7.07 but it didnt have the power to play it back cleanly (I moved it over to my XP box and it played back okay)

A guy also wrote some code to use as a scheduler for recordings
http://home.comcast.net/~brzez2/dctrecord.html


There's a bunch of people playing with it, unfortunately way too many threads/posts to read. Wish somebody would summarize it.

-Steve

The firmware versions - I thought we'd all be on the same page - the DAC should be talkng to all of our Bay Area DCTs with the same instructions, but I am seeing all kinds of differences.

It's going to be my priority this coming week to get the low down on why a 5100 would have different firmware than it's twin, in the SAME SYSTEM. I think throughout many changes and perhaps a little too much local control I may have some differences in configuration that may be causing it. Once I nail down my side, if it's not the cure I'll take it up with the headends (got to make sure my side is straight first).

So I am asking for a firmware flood - PM me with a city and firmware if you wish to contribute. I do appreciate the help and hope to pay everyone back someday.

I've started a Gallery with a few photos that I had - hope to add more. Check it out.

DCT,

I am in Milpitas with a Motorola 6200 box with firmware version 7.07. Appreciate it if you can get us the upgrade to 7.10.

-- Alvin

7.07 in Petaluma (North Bay), which was preloaded on my 6200. The 5100 I swapped out (second week April) was 5.03.

7.07 in Santa Clara on both of the 6200's and 5100. I've has a 5100 and 6200 go belly up in the space of a week. One would play dead for about three hours and then reboot the other just died.

Who do we have to pressure to get the 6208 released, I know that LA has had the 6208 for about a month now. My great fear for the 6412 is that we will end up with the recycled 6208s from the other markets when the 6412 starts to be rolled out.

7.07 with a 6200 in Pleasant Hill.

I've got 2.48 on a 5100 in Pittsburg.

When I exchanged my 5100 for a 6200 at the Pleasant Hill store, they said I had to keep my old black AT&T remote, any advantage in insisting they replace it with a new silver VOD unit?

Any news on TNT-HD being added to Comcast's lineup?

Big D TV,

Not really except Silver box (DCT5100 and higher) looks better with silver remote. Black box (DCT2000/1000) looks better matched with black remote?

Firmware 2.48 on a DCT-5100 in San Francisco. Looks like my firmware is outdated. HELP!

Originally posted by forumblue
Any news on TNT-HD being added to Comcast's lineup? Based on the other avsforum members' comments, don't look for it anytime soon. Probably this fall at the earliest, assuming Comcast and Turner Television can negotiate the necessary contract.

Discovery HD, however, should be coming within a couple of months.

Originally posted by Almighty1
Big D TV,

Not really except Silver box (DCT5100 and higher) looks better with silver remote. Black box (DCT2000/1000) looks better matched with black remote?

Thanks, Vince. So no added functionality, buttons, range, etc. with the silver remote? I though I saw where the new one has a VOD button.

Originally posted by HDTVLovr
Firmware 2.48 on a DCT-5100 in San Francisco. Looks like my firmware is outdated. HELP!

When I had the 5100 since December 9, 2003 - it was 2.48 as well. Only until I swapped that 5100 for a 6200 on April 29, 2004 did I actually see 7.07 finally but on a 6200 and not a 5100.

Originally posted by Big D TV
Thanks, Vince. So no added functionality, buttons, range, etc. with the silver remote? I though I saw where the new one has a VOD button.

The black remote I have with my DCT2024 (it's the shorter version with the Motorola name instead of General Instuments) is the Millenium 4 and it has a RF Bypass button which none of the silver ones do. There are different versions of the Silver I have seen and I have two of them.

1) The plain Custom Control 3 Silver which had no On-Demand
2) #1 with On-Demand
3) #1 with PVR features
4) #3 with On-Demand

So far, I only have #1 and #2 even though some people have #3 and #4.

Don't know if anyone can help but I am using the following Component Cables, the Belden 7710A with the Canaere Connectors that are on BlueJeans page at: http://www.bluejeanscable.com/store/component/index.htm

The problem is that the connectors are very loose as only a little actually makes it into the jack as the RCA jacks on the DCT5100/6200 seems to only be partially sticking out the chassis of the box, how do one get it on tigher?

Thanks for the responses - at least I can say that firmware bugs are not ALL in my system.

From the users that sent me a GI number, I have noticed a difference in the configuration of a single 7.07 DCT6200 from others - now wheter that difference is the cause or not, only testing will tell.

Changes to live equipment are not supposed to be destructive, but things happen, right. Power cycle is our friend.

See, just how DCTs are entered into the inventory system can affect it's software download. The box's data return format, for example, is dependant on just a simple digit change. Things happen, and a box may not be entered right.

Thanks again, just checking in to say that I'm still spending some time on the matter. Tomorrow I hope to talk with Moto and get some ideas.

D

DCTDictator:

I thought the problem with firmware wasn't the 6200 but more with people with 5100 which was what the GI number I sent was for as it seems people in San Francisco with a 5100 are still on 2.48 just like one person in Berkeley while there are some who have 5.03 elsewhere but they aren't getting 7.07.

I've had my 5100 in Livermore since June '03. The firmware from the on-screen menu reads "08" and has since the intial install. I remember there was one other person here several months ago who said he had two 5100's and one of them was "08" also and the other one was an updated firmware number.

servo,

I was one of the persons who mentioned the 08. For some reason, the menu reads 08 while the diagnostic mode reads 2.48.

6200 in San Rafael?

called HD Support and was told the 6200's aren't available but isnce these guys are wrong 9 timesoutta 10 I thought I'd better ask.

Meanwhile, since I read here that the regular pixelations I see watching TV aren't just something I've got to live with, i've got them coming out for a service call.

The only thing I'm worried about, they've been out three times since installing HD (they downed the phone, then the cable modem). Every time they measure the signal strength and declare it within appropriate limits.

And since I doubt pixelation will happen while they are there, how do I help them find, then solve the problem?

tia, jb

jb,

They can definitely get you a 6200. If they have them in Petaluma and Santa Rosa, which they do, they can get you one in San Rafael. What most of us have done is take your current 5100 box into the office and request a box with firewire (6200) with a copy of the FCC regulation (pull it out if you need to) and don't take no for an answer. Make the office supervisor-- not the front desk person-- come out and talk to you if necessary. Get names and phone numbers. Assertiveness is key.

Re your pixellation, can you try a direct coax feed from the drop outside your house to your STB? See if the pixellation continues. If the direct coax feed eliminates the pixellation, then it is something about the configuration within your house; if not, it is a Comcast problem with the local node or neighborhood.

It's not the Comcast head end, because we are on the same head end (North Bay) and I have no pixellation problems.

thanks SS.

thinking it might be the

squirrel's chewed the line and we're suseptable to moisture/temperature thing someone else wrote about

because we've got a lot of squirrels and the incoming cable line is their prefered highway out to the trees.

just afraid if the signal looks good on the relatively dry mild day the tech comes out, I'll be SOL.

but on the hopeful side - the tech immediately recognized the symptoms I described so maybe there's a chance.

I guess we need 7.10 it in order to get the firewire to work with XP.

http://www.avsforum.com/avs-vb/showthread.php?s=&threadid=403695

Russ

I had no problem getting a 6200 in Livermore. I too had three service calls concerning freeze ups and pixelization. Third time the charm , tech actually checked entire system and slplitters, comcast amp outside drop, finally removed a line filter and redid all f connectors to the 6200, been real solid for a week now.

russwong,

Not for me so the 6200 you got came with 7.07 as well as soon as it was plugged in and did you have to go through the firmware download process as well?

This came in on the wire today. Shan, any idea if this is what will ship in the Bay Area?


----------------------
PHILADELPHIA and REDMOND, Wash., May 20 /PRNewswire-FirstCall/ -- Comcast Cable and Microsoft Corp. (Nasdaq: MSFT) today announced an agreement that extends their existing relationship and gives Comcast the ability to make Microsoft(R) TV Foundation Edition 1.7 software available to up to 5 million customers, with the option to expand the rollout at a later date. Taking Microsoft TV Foundation to the next level reinforces Comcast and Microsoft's commitment to driving industry innovation and working together to bring advanced digital television services to consumers. "We're very impressed with the Microsoft software platform and its ability to enhance and promote video on demand, as well as its capability to launch other interactive services," said Steve Burke, president of Comcast Cable. "We're excited about working closely with Microsoft to jointly define the digital TV experiences of the future and to continue bringing innovative services to our cable customers."

As consumers demand more-advanced digital TV services, including digital video recorders (DVRs), video on demand (VOD) and high-definition television (HDTV), cable companies are looking for software platforms such as Microsoft TV Foundation Edition that continue to provide significant competitive advantages in the marketplace. Foundation Edition is designed to work across a range of set-top boxes, from the tens of millions of set-tops that multiple service operators (MSOs) have in place today to the ongoing deployment of advanced set-tops that enable new services, including dual-tuner DVR, VOD, HDTV, games and more. The software, among the first to support the dual-tuner DVR and HDTV capabilities in Motorola's new DCT 6412 set-top, also helps viewers more easily use these services with an innovative, built-in interactive programming guide (IPG).

"Comcast continues to lead the industry in innovation and in the delivery
of exciting services that bring new value to its subscribers," said Moshe
Lichtman, corporate vice president of the Microsoft TV Division. "Comcast's
significant commitment to Microsoft TV Foundation is a very powerful stamp of approval. It is another sign that the industry wants cost-effective, scalable software platforms like Microsoft TV to deliver the services consumers want today as well as the future services that have yet to be invented."

The software, among the first to support the dual-tuner DVR and HDTV capabilities in Motorola's new DCT 6412 set-top,

I am getting 6412s. Could explain the hold off on the 6208s.

Nothing on my delivery forecast yet.

If not on your delivery forecast, I would take that as guaranteed you won't see any in your warehouse for a minimum of 3 months. Or would be it be longer?

Then there would be beta testing after that before release.

Do they arrive at your warehouse with the software already loaded, or does that happen afterwards? (Do they come to you directly from the manufacturing plant, where Motorola loads the software?)

Originally posted by DCTDictator
I am getting 6412s. Could explain the hold off on the 6208s.

Nothing on my delivery forecast yet.

Yes that seems to be the route the Western Region is taking (waiting for the 6412). Glad to hear the info is filtering down (and thanks for sharing).It's interesting that Comcast's 4 other regions have decided to go ahead and quietly launch the 6208 to customers that ask, while the entire western region is holding out.

The dual tuners is a great bonus with the 64XX series, although its painful to keep waiting for any HD-DVR and the rumors dont have the 6412 coming out to customers until at least late fall. Let us know what interface you see on them when you do get them in (Microsoft or typical TVguide...The MS interface sounds pretty nice, while the TVguide is just rudimentary). Plenty of willing testers out here also :)