No update to the firmware on my STB yet. Hopefully by end of month.

Originally posted by JATWolf
Question about issue with signal:

Lately, HBO HD (channel 88 on DirecTV) and HDNet have begun to display lots of "digital noise" making the picture unwatchable. Other channels that are HD off of the satellite come through fine. I don't know why only those channels are affected but it now makes it so I can't even see Sopranos and other shows in HD that I use a lot. Has anyone had this issue and what if any was the solution? These channels used to work fine when I got the receiver. It has been the last 2-3 weeks I've seen the problem. The thing that gets me is that the other HD channels off of the satellite work fine. What is different about HBO HD and HDNet?

Any help would be greatly appreciated.

That's funny, because I have the exact same thing. I don't watch much HD off of the dish (mostly use the 360 for OTA), but I noticed for the last couple of weeks I could not watch the Sopranos off of it and instead watched it using my DTivo. I was also thinking it is a pointing issue and was going to work on it when I had the time. I would be interested to know if anything changed though.

No problem where I live with my 360.

I don't get HBO so I can't check HBO-HD but HDNet looks fine as of last night. Could be a regional disturbance but one that only affects a single satellite? Not sure about that.

Do you have any trees in the dish sightline? Especially towards the right side of the dish (i.e. when you stand behind the dish and look in the direction it's pointing). Tree with leaves coming in on the right fringe that could be causing some signal loss. It might only affect the 119 sat because it is one of the "edge" sats. Of course 101 is on the other edge so trees on the left could affect those channels. Just a thought.

Good luck with the tech. Let us know what he says.

A couple of nights ago, I encountered the following behavior from my 360 - got a "searching for signal" message on one of the sat channels and everything hung for a little while, and then I saw some strange behavior such as:
- When changing the channel, the tuner would go to the new channel but the display on the front of the 360 was "frozen" on another channel.
- Shortly after, all of my guide data disappeared - all programs just said "Normal Schedule" or whatever that default is. A press of the reboot key fixed it, and it hasn't happened since.

This was not during a storm, so I'm not sure what happened - maybe D* was testing something? Maybe a memory overflow problem or something on the box? A couple of times in the past, my old non-HD sat receiver went a little nuts, so I'm not too worried about it.

One other quirk - I was looking in the system menu late last week checking to see if there were any software upgrades. While I was in the menu, the 360 rebooted itself.


:confused:

Originally posted by drfrickingevil
Do any of you run a DVI cable from your STB to your TV? Or do you run component cables? I'm having my HD receiver installed today and wanted to pick up the cable(s) after work. Just not sure what type.

My 360 via the $99 deal came with a DVI cable. I have it connected to my Tosh 42H83 and I like the picture better with it than the component. Both are excellent, but I prefer the DVI.

...hasan, N0AN

How come nobody got the new TS360 firmware that has supposedly been released by DirecTV/Samsung more than a week ago? It seems to me either DirecTV or Samsung are playing games with the customers again...

Originally posted by vvrok
supposedly
supˇposed
supˇposˇedˇly

: held as an opinion : BELIEVED; also : mistakenly believed : IMAGINED

Originally posted by vvrok
How come nobody got the new TS360 firmware that has supposedly been released by DirecTV/Samsung more than a week ago? It seems to me either DirecTV or Samsung are playing games with the customers again...

It'll take more than a couple of weeks to get the new version on the assembly line not to mention clearing inventory. Most retailers (and Samsung themselves) will have up to a months worth of inventory. I don't imagine they will be ripping open boxes to update the firmware on units already packaged and ready to sell. Of course D* and Sam* could be playing games, or more likely just passing the wrong information.

Just got my 3rd replacement receiver from DirecTV ("manual" order.) They promised to send me Hughes HTL-HD, instead I've got refurbished Samsung 160. It came in an unmarked box that did not have any cables in it; just receiver and remote control, both manualy bubble wrapped. Don't know what to do. Should I call DirectTV and start screaming and yelling at them right away, or should I give this used receiver a chance? I heard that TS160 had its share of problems as well. Does anybody know what were the key issues with 160? Have they been resolved? (This particular TS160 was manufactured in July of 2003.)

If you paid for a new receiver, then I would insist on a new receiver. As the Customer Retention Agent put it to me, "With Dish you are renting the equipment and will it'll most likely be used or refurbished. With DirecTV you own the equipment, so you'll be receiving quality new receivers." YMMV....

In all fairness, this would only really apply if you had just bought a new receiver from D*. If you've had it for say 6 months, I believe they reserve the right to replace it with a refurbished model.

I just want to make this work. If this TS160 model is stable and is as good or better than my TS360 receiver in all aspects, I will keep it. I just want to finally start watching TV in hi-def without those annoying dropouts every couple minutes.

So, I called DirecTV and activated the TS160. First, the good stuff. The look and feel of the menu and options is exactly the same as on 360 model. I connected using DVI (video) and digital optical cable (audio) and my initial impression is that PQ on TS-160 is as good (definetely not worse) as on TS-360. The OTA signal meter is working! Also, it seems to me that OTA locals are more stable on TS-160 than on TS-360: I don't have occasional picture freeze/pixelations the way I had it on TS-360, even though I did not move the antenna! And most important: no video dropouts so far!

Now, the bad stuff. I noticed infrequent audio (only audio, not video) dropouts while watching local OTA channels. Plus, when I flip through channels sometimes I hear popping sound from the speakers (not very loud, but still noticeable.) Finally, after initial setup the picture was not centered, but I quickly found a way through the menu to center the picture. Are these known issues with TS-160? Are there any fixes? My TS-160 is running on version 1.0.10...

Any comments from previous TS-160 owners?

"Just got my 3rd replacement receiver from DirecTV ("manual" order.) They promised to send me Hughes HTL-HD, instead I've got refurbished Samsung 160. It came in an unmarked box that did not have any cables in it; just receiver and remote control, both manualy bubble wrapped. Don't know what to do. Should I call DirectTV and start screaming and yelling at them right away, or should I give this used receiver a chance? I heard that TS160 had its share of problems as well. Does anybody know what were the key issues with 160? Have they been resolved? (This particular TS160 was manufactured in July of 2003.)"

Same thing for me today, I already shipped it back. It came with a sinlge layer of bubble wrap around it, that left 3-4 inches of bouncing room inside the box. My 360 is about a week old and I called and told Dtv that there was no way I was even going to hook it up. With it being an older model and being bounced all the way here I wasnt going to waste my time tearing down components to wire it up.
Level 1 tech didnt seem interested in helping, he did pass me to level 2. Level 2 agreed that I should not have to replace a week old receiver with a year+ old refurb past model. I would have just asked for refund at that point instead of using the 160, if it came down to it.
Level 2 tech flatly stated that I want to get a Sony or Hughes, not either of the Samsungs.... Of course there is now way for them to order a particular model replacement, so it is another round of "receiver roulette".

I'm glad my Samsung 360 is problem free. These problems sound like a real pain in the ass.

After watching satellite tv all night yesterday, I did not experience a single video dropout. However, I discovered one more serious problem with TS-160: the picture does not fit on the screen completely (at least on some channels.) I discovered this because I noticed that on some channels logos are truncated (in some case almost in half!) So, even though I don't have a/v dropouts anymore, I am leaning toward sending this TS-160 back to DirecTV and ask them if they can find Hughes HTL-HD for me.

MrChicken, you mentioned that CSR recommended either Hughes or Sony. What Sony model are you talking about? Does DirecTV distribute them (Sony receivers) too?

[QUOTE]Originally posted by steeler
[B]Funny you should ask about this....I just got off the phone with D* level-2 support. D* has begun a Samsung 360 update fix as of this Monday 5/10/04. I talked to two level-2 techs on two different phone calls to make sure I was getting the right scoop. This fix is for the audio/video dropouts for sure. They did not know if signal meter problem was in this update.....but it could be. It's hard as pulling teeth to get info. Neither of the level -2 techs have heard of the signal meter problem but Samsung is keenly aware of it. D* said all of the people with 360's should have the update within one month. The Hughes STB is also being updated. These updates are being sent out randomly and D* level-2 can not tell what areas are in the pecking order....................................................... ....

I wanted to pass on the latest info on 360 upgrade. There isn't one!!!!!!!!! I just got off the phone with extended support (level-2) and basically they said everything I was told last week (above post) was a lie. I use the word lie because I can not think of a more appropriate term. I am very frustrated right now with D*. How can two different level-2 tech's on two separate calls give me the same wrong information?????? I talked to three level-2 tech's today, the first one denied any 360 upgrade and was clueless, the second tech said there was a upgrade last week but it has expired, the third tech asked his supervisor who confirmed no firmware upgrade has been sent out or is in the process of being sent out. I grilled the last tech on how last weeks level-2 techs could give me such incorrect information, his answer...... "I don't know". In my opinion, don't expect an upgrade for your 360 until you see it in you upgrade menu. I am truly sorry for passing on wrong information. I was just relaying info that was told to me by misinformed (stupid) employees. I will gladly answer any questions.

I guess this confirms what I was told earlier this week by someone in product protection there who basically said that they weren't doing anything with the 360's anymore, they were just replacing them. Another rep told me they still think the problems are being caused by the card reader but if that's the case you'd think it would be an easy fix.

I have a 360 purchased from CC Online. It came in a sealed box and I did not receive a DVI cable. And, I have no 'HD' agreement with D*.

My box has operated fine with only one possible audio dropout noted in about 6 weeks. However a lot of my watching is not HD so, if the audio dropouts are only related to HD signals I may be missing them. All my HD is terrestrial, so again may not reflect what others are experiencing.

Having said that, I think there are a few matters we 360 owners should keep in mind.

1) We are guniea pigs in the big scheme of things.

2) All the signals we receive go through a bazillion systems and transitions from the 'lens of the camera' to our display screens. If standards are poorly or barely met somewhere along the chain somewhere, it may show up in our reception. As has been noted earlier, there can also be equipment problems in the studio or elsewhere due to equipment, techs and so on.

3) Samsung units may be less forgiving of deviations from standards than other units. Although this is a very speculative statement, 'less forgiving' may not be negative statement about Samsung's hardware and firmware.

4) My unit sits on top of equipment that in not utilized (most of the time) when the 360 is in use...very little heat coming from below and, the unit is open at the top. Many have commented on heat being a problem. If units can be relocated to receiver more and cooler free air, that may be helpful. Also, a small fan may prove satisfactory to solve some of the problems.

I would hope that the above thoughts can cover a lot of 'what's wrong' with the 360 and no offense intended toward any party.

OneArchitect,

You did not experience a/v dropouts because you were watching OTA HD. If I understood you correctly, you haven't even activated the access card with your TS360, correct?

Almost all a/v dropouts related to TS360 happen when watching DirecTV satellite programming. Since you are not watching satellite programming on TS360, you are don't see dropouts people are reporting in this thread.

My TS360 is activated via DirecTV. However I do not currently subscribe to HD programming from DirecTV. All my HD reception is OTA. If dropouts occur on DirecTV HD and not OTA HD, that might suggest the chain of equipment and transitions preceding the receiver... However, I am not versed as to what differences there may be in HD signals arriving at the receiver from DirecTV and OTA.

I believe it has been more or less confirmed that TS360 problems are related to the access card reader. OTA programming does not go through the card reader. In fact, you can watch HD OTA locals on TS360 even without activating the receiver with DiercTV.

Thank you for the information.

Originally posted by vvrok
I believe it has been more or less confirmed that TS360 problems are related to the access card reader. OTA programming does not go through the card reader. In fact, you can watch HD OTA locals on TS360 even without activating the receiver with DiercTV.

Then how do you explain users getting drop outs with normal SD channels on DirecTV?

My brand new 360 is "fried". Cannot reboot, cannot power down, NOTHING!!! Display just reads TS360. D* has offered me a refurbed 160 or $250 credit to any receiver I want to go out and buy. They told me their warehouse is out of 360's and they would not guarantee me a Hughes. Please help!! What would you fellow 360 beta testers suggest? Are there any decent receivers out there for $400 or less? Should I stick with a refurbed 160?

Go to Circuit City and pick either the 360 or the hughes for $299 and take the Dtv credit.
I saw a open box 360 there the other day for $249.

Get the HD-TiVo. It's much better than any of the other DireTV HD receivers.

Get the DirecTV HD-TiVo! model HR10-250

Originally posted by aaronwt
Get the DirecTV HD-TiVo! model HR10-250
Yeah right, sure thing, right away!
After all, who really cares that it's "only" $1000, and that the fools on ebay are paying even more than that for one.

Originally posted by Johnla
Yeah right, sure thing, right away!
After all, who really cares that it's "only" $1000, and that the fools on ebay are paying even more than that for one.

It can do a whole lot more than the $300 to $500 HD receivers. It's worth every penny. I've been recording OTA HD since Summer 2001 with my two HiPix cards. Ever since I got the SD DirecTivo in JAN2002, I wished I could get one for HD so I wouldn't have to constantly check the schedules to make sure I don't have to change my recordings. Well now the Hd_TiVo is here. I'm still waiting for mine but it's supposed to ship tomorrow or Monday. I paid $900 for it, and hopefully I can get $200 in credits from DirecTv to offset more of the cost. Then add to that, the $400 I got for my old HD receiver after I got their $99 HD deal(Sammy 360 runnning perfectly) and the cost of my HD-TiVo will only be around $300. Even if I can't get the credits, that's still a net of $500 cost for teh HD-TiVo and well worth it. The only question is when do I get a second one.

Originally posted by aaronwt
I'm still waiting for mine but it's supposed to ship tomorrow or Monday.
Kinda funny that you are bragging so hard about how good something is, when you don't even have it yet.
So you best hope it's also problem free once you do get it.

Judging from the people who already ahve one, it is realtively problem free. Nothing like the Dish 921. Of course it's always possible I could get a unit that is DOA, but that is true of any electronic item. I just know that I've had TiVo DirecTv boxes for almost 2.5 years and they work great. It is the same software in HD boxes so the software has been tested. I've been using HD for even longer so the HD-TiVo is just a perfect match between the two technologies.

quote:
--------------------------------------------------------------------------------
Originally posted by vvrok
I believe it has been more or less confirmed that TS360 problems are related to the access card reader. OTA programming does not go through the card reader. In fact, you can watch HD OTA locals on TS360 even without activating the receiver with DiercTV.
--------------------------------------------------------------------------------



>> Then how do you explain users getting drop outs with normal SD channels on DirecTV?

Because DirecTV SD ("normal") programming is also going through the access card. You can not watch DirecTV channels (unless it is a test-channel) without the access card in the box, can you?

Originally posted by vvrok
MrChicken, you mentioned that CSR recommended either Hughes or Sony. What Sony model are you talking about? Does DirecTV distribute them (Sony receivers) too?

Didnt catch the model number, appearantly there are Hughes HTL-HD and Sony receivers in the repair-exchange stream, it's luck of the draw.
My luck so far is 2 TS160's in a row.

I dont know if I am going try the 160 or just send it back like the last and live with problems the 360 has.


Steeler: : FWIW, a Level 2 tech and a Level 2 supervisor both told me today that they are working with Samsung on an update. No known ETA... I think they really just dont know...

Although I have not experienced any problems with my S360 other than the dopey OTA HD Meter, I took it upon myself to email Samsung's customer support. Here is my email, and below it was their response.

PRODUCT: SIR-TS360

I wanted to inform you of the issues being experienced by very many of your customers regarding the SIR-TS360. Below is a link to a very popular Audio/Video forum where audiophiles and videophiles share their issues and praises about various products.

Many have been getting the run around from DirecTV and they are aware that DirecTV customer support is NOT your problem. But, there are very common issues tied to the product itself, that a lot of people are experiencing (bouncing OTA HD meter, audio/video dropouts, system reboots, etc).

I think some type of response by a Samsung representative will be an excellent show of good faith and that Samsung product support actually listens and cares for their customers. This response could be a simple recognition of the issues experienced and is being investigated, or even an announcement of a firmware/software patch to resolve the issues.

Other companies have representatives that monitor forums like these, and actually respond to help out their customers - what better way to build your brand and retain customer loyalty.

Here is the link. It is a very long thread, but it just shows you how many people looked to Samsung for this type of product, but these same frustrated people are now questioning their brand loyalty. Focusing on the latest 20 pages or so may benefit the most, but the entire thread is a valuable customer feedback source.

http://www.avsforum.com/avs-vb/showthread.php?s=&threadid=364689&perpage=20&pagenumber=1

Thank you.

And here was their reply:

Dear Customer
We appreciate your help, we forwarded this e-mail to our manager. On Internet forums not everything is a fact, There are no problems known with this unit.
Thank you

Hopefully the manager has a good head on his shoulders and actually does something for those of you having the S360 problems. Because whoever replied to my email appears to know nothing about the S360 and just entered a scripted answer. (oh and they responded to my email in about 2 days)

That's BS. Well at least according to moderator "David Bott".

At the beginning of this thread there was a post with the email address of the product manager for this unit from Samsung. It encouraded people with problems to send him an email and explain the issues...in hopes of it getting fixed. That information was deleted. Here is what David replied with:

Originally posted by David Bott
HELLO ALL....

Samsung is aware of the issue and is working with DirectTV to solve the problem. They are monitoring this thread and all that is needed is to post your comments, findings, etc, here.

PLEASE DO NOT CALL OR E-MAIL THE PERSON THAT WAS IN THIS THREAD. I KNOW HIM AND IT IS NOT NEEDED FOR AVS FORUM MEMBERS TO BE CALLING HIM LIKE THIS. THEY ARE FULLY AWARE OF THE ISSUE AT THIS POINT AND ARE WORKING ON A RESOLVE.

Thank you kindly for your understanding in this matter.



I have asked for a follow-up, as David seemed to be taking the lead on this...1000 posts later...have heard nothing. Can we get a follow up please, David??? What do you buddies at Samsung have to say?
David? Samsung? DirectTV? Anyone?

PM me if you want the contact info. This is rediculous.

I do not know what all the problems are but man the picture on my TS360 is terrible. On the four HD channels I get it is ok but really it still is kind of blurry. My big headache is four channels of HD $10.99 a month for a year??? Not with this piece of *rap receiver. The sad thing is it has some nice features but the picture is what counts. Any one else have a blurry picture or just not good in general? :mad:

Now that I've had them both a while, I think the Hughes does have better PQ. I say "think" because I have not connected them to the same TV. My wife has Mitsu 65511 and I have a 48511. Before the HD setups , my set definitely looked better, as you'd expect being the smaller set. Now on HD her set looks better.

It's not blurry on either set. Infoquest, there must a problem somewhere, bad receiver, cables, etc... The Sammy did come with some preety low-grade cables, the Hughes had what appeared to be better cables.

I messed with the picture a while last night and it did get better. The thing does though on some channels have a grey tint. It seems almost like there is too much contrast. I also had to remove a lot of the color setting. It may just be the new receiver?? I had the input set up for my DVD but the picture is not the only thing that has changed they installed a new dish and that could have something to do with it also. My biggest complaint is really that I only have 4 HD channels. I am going to have to talk to someone at D* I can not justify the extra money for only 4 channels. I am needless to say upset after waiting for 8 months to get this added to my two new TV's.

With both the Hughes and the Sammy, I adjusted my video settings. Contrast down a bit and brightness up a touch and color down a bit. It made a huge difference on the HD programs bringing out the details. SD programming is a little darker but still good.

I have mine set to output 1080i all the time since the Mitsu's dont do 720p and the upconversion has been a plus. The better quality SD channels look great and rival HD at time to the point where I have to check to make sure it isnt HD.

I have Showtime and HBO so I get 2 more HD channels than just HDnet. Also there is a HD PPV and a HD Spice channel (or so I am told). I'm really banking on the hope that Dtv will try to keep pace with it's competitors and that the new 7S sat will allow them to put up some HD channels.

Well, at 3:58 central (just now) a message came on saying the system is going to reboot, and it did. I checked to see if it was an upgrade and it was not as far as I can tell.
I was watching "the Dragon" on channel 78 and it was at the part where bruce gets his back broken.
I'm throwing that out to see if it was just my receiver or across the board.

Firmware "flash" upgrades are normally, but not always. Sent down and done at night, and not during the day or afternoon.
And most times when done at night. They are done very late at night, and when most people are asleep.

What possible reason would have have for needing to reboot? Has anyone ever seen that before on these receivers?

Originally posted by Cheezmo
What possible reason would have have for needing to reboot? Has anyone ever seen that before on these receivers?
It's basically a computer, and just like any computer. It can get confused in some way, and just decide to reboot itself.

Originally posted by Johnla
It's basically a computer, and just like any computer. It can get confused in some way, and just decide to reboot itself.

The odd thing is that the show was still going and the message was displayed on top of it.

It it had just rebooted, I'd have known it was a hardware/firmware snafu, but it actually interrupting a running program and saying it was going to reboot was odd.

Well I got up this morning and the box was frozen on a picture. I tried everything nothing worked accept unplugging it from the power. This is actually now the only thing I found to be a problem. The previous dark picture and blurry problem is on all boxes and therefore must be the new dish picking up new satelites. But this won't cut it if I have to pull my TV out every morning either.

Originally posted by MrChicken
The odd thing is that the show was still going and the message was displayed on top of it.

It it had just rebooted, I'd have known it was a hardware/firmware snafu, but it actually interrupting a running program and saying it was going to reboot was odd.

Mine reboted about the same time, it said it was updating the guide, then came back. UPDATE: I talked to STEVE at SAMSUNG and he said he rerceived lots of calls regarding this "reboot". He said that DTV scheduled a reboot for some reason.

Question on the TS360. Does anyone have SHOTIME HD? Mine seems to be only in a Pan & Scan format even changing resolution and format does not help the situation. D* did take care of me though on the service. I now am going to activate the Sony HD300 I have also and see if there is a difference.

Both of my HD premium movie channels (HBO and SHO) are fine picturewise, not counting those intermittent (but frequent!) a/v dropouts.

Originally posted by vvrok
Does anybody know what were the key issues with 160? Have they been resolved? (This particular TS160 was manufactured in July of 2003.)

VVROCK: I have had a 160 for almost 1.5 yrs now. I had 2 bad 360's and then I sold my HTL-HD and kept it. I see you have discovered the DVI centering fix... it was added in one of the 3 s/w revs the 160 got. I do not know about your "picture does not fit" issues w/ some channels. I do not see it. Have you tried component to see if it's still there? I use component and I recall that there were issues w/ DVI and the 160 but I do not remember this one.

Things not fixed w/ it that I remember: no name w/ caller-ID; infrequent, very brief drop-outs on the music channels.

Things fixed: 5.1 DD/AC3 decoding was fixed; added DVI centering; a/v dropouts on DTV channels; lockups due to bad PSIP data for some channels (still a wee bit sensitive here... can lockup when it loses signal in a rainstorm and then re-downloads again... just unplug for 30 secs); menu/guide speed was made faster.

I personally think it's a workhorse, the DTV HD and OTA HD pic are great, I love the smokey platinum better than the 360, the guide is way better than the HTL-HD, and I am never going near another new box from anyone until it's at least 6 months old and I have read 50 pages of posts here first! ;)

I also own TS-160 and am watching this thread but going to hold off upgrading to TS-360 till at least the first firmware upgrade comes out.

With my family, if its unreliable, they cant handle it. So far, my TS-160 is very reliable (about 1.25 years).

PDS

Maybe I would have felt different about TS160 receiver if DirectTV sent me a new or almost new receiver (in original box with remote and all documentation and cables.) However, the box I got from DirecTV had almost nothing except the receiver, which by the way was more than 1 year old. The ugly blue remote they included was not a Samsung remote and it worked with TS160 only at a very close range. I was not able to operate the receiver succesfully when sitting on the couch... Well, that receiver (with blue remote) is on its way back to DiercTV and I am expecting another receiver from DirecTV any day now... The DirecTV/HD receiver roulette game is continuing

That is ABSURD!

I cant believe they would send out such a POS. Certainly send that back!

PDS

Originally posted by PDSway
That is ABSURD!

I cant believe they would send out such a POS. Certainly send that back!

PDS

Fortunately I got mine (360) update installed on Friday, brand new sealed etc. this is after I refused the previous attempt of delivering a new Hughes.

It took a lot of twisting but I got the 360. Have had no problems yet, and it runs pretty cool (not hot as others have said) Mine is mfg in April 04.

One question - I cant seem to get audio (non digital) out when I select the "Component" input (DVD). I get audio out of all the digital (optical/coax) but not out of the regular RCA plugs. Any thoughts.

Steve at Sammy said they are working on an update, but did not commit when it would go out or what was in it.

If anyone gets hex codes to choose "component" and "DVI" input, let me know. I hate having to loop through all the inputs to get to what I want.

i have the 360 and alot of times when i switch between picture formats on my remote i lose audio and have to turn my receiver off then back on.

anyone have this problem?

also i have a widescreen....have a sd series 1 directivo hooked into my samsung going into my tv from samsung with a dvi. when watching 480 stuff i think using the panarama view is best...looks natural. anyone have any other suggestions of screen format with a widescreen+sd

greg

Originally posted by gregftlaud
i have the 360 and alot of times when i switch between picture formats on my remote i lose audio and have to turn my receiver off then back on.

anyone have this problem?

greg

Greg, I've had the same problem on my 360. I've found though that using the TV/VIDEO button to cycle back through to Satellite/Antenna will restore my audio. Faster than a reboot.

-Ed

Those with Samsung STB's should see this link:

http://www.samsungusa.com/stb_upgrade/

Bob,

WOW! Did you happen to post this as it's own thread too? Seems like something that should be stickied at the top of the forum to me. Thoughts?

Later,
Jeff


Originally posted by bdfox18doe
Those with Samsung STB's should see this link:

http://www.samsungusa.com/stb_upgrade/

Yeah, but T360 is not among the receivers in the link!

Jeff,
In speaking with Samsung I was under the impression that they were going to post a note about it, as they want to tell as many as possible about the upgrade. We've been testing the broadcast flag, and the update for the T160 that DirecTv fed seems to correct the problem.

My 360 works just fine with D* signals, and I'm hoping that my OTA reception problems are all antenna-related. (I know most of them are b/c of severe analog ghosting on some channels)

At the moment, I'm configuring OTA and don't have the sat connected. (It is activated, though I haven't watched enough to *know* that I'm not getting dropouts) The reciever is *not* in a component stack of any kind. It's sitting on a table by itself, with nothing anywhere near any of the vents. With the OTA tuner running for a few hours continuously, the top of the unit is almost too hot to keep my hand on. It's definitely hotter than it seems to me a piece of A/V equipment should be - my reciever doesn't get this hot.

Is this normal? Most of the overheating reports seem to be for D* channels.

I've noticed that during installation to fine tune the dish signal, there is no meter to capture the highest signal. Also I have times where there is no beeping to align the dish. I even had a case where the dish was beeping with a signal but showed 0%.

Has anybody seen these problems? What's a reliable way to get the dish signal meter beeping correctly?

Oh and then if you're not fast enough there is a timeout that stops the meter from beeping or else it goes to the video channel mode.

I'm getting frustrated trying to find this 119 satellite.

This is bad. I recommend going to radio shack and purchase a signal meter to fine tune the dish if you insist on doing it your self. The signal meter built into the IRD is not design for you to setup a triple dish. It not worth the frustration.

cst3e:

When I fine-tuned my dish using the Sammy 360, I definitely remember looking at some sort of signal strength meter on the box to help to peak the alignment. I'll check tonight, but I'm pretty sure that's in the "System" menu.

Okay, didn't get any response on my own post, so I was wondering if anyone noticed the picture on all channels are darker. I need to set the brightness to max in order to get a good pic. I am connecting it using DVI. I will try component, but my component connection is being used for my DVB318. Anyone know of any service menu adjustment to the receiver?

Johnny, this may sound stupid, but have you tried adjusting the brightness on your TV? I know you're not dumb, but I have to ask to make sure. I am going to assume that you have tried that. There is no way to adjust the output brightness on the box itself. Try connecting using the RGB out as well as the component and see if it makes any difference.

Johnny, see my response on your original thread.

My brightness is set to 50 of 100 and I use the DVI output only on my 360 and it seems okay. It could be brighter but I don't see any brightness problem with the setup I have.

After finding a small window through the trees, I'm now getting all three satellites. I had to talk to someone over the phone who was watching the signal meter on the screen to line it up. The audio beeps for the meter were still not coming through. The audio from channels are no problem. The Samsung customer service guy was kind of rude and made it seem like it was impossible that the 360 has a problem, but I'm sure that it doesn't reliably beep when lining up the dish. I can easily show a signal stength of 50% or better without any beeping.

This coupled with the lock up problems, the channel lists and the inflexibility make me want my basic Hughes box software. I like the hardware and the connectors on the 360, but the software doesn't seem very good. Overall, I'd guess that there are better HD receivers and wouldn't be quick to recommend this unit.

Anyone know of a better manufacturer for HD receivers?

I'm writing an article for a national newspaper about the difficulty some people have in receiving OTA HDTV using various set top boxes.

If you fall into this category and would like to be interviewed, please post a private message to me w/your email and/or phone number, and I'll call you. Or, you can email me at eric "at" taub.com (change the "at" to the symbol).

Thanks.

Anybody else notice this:

You set up a "timed record" of a program and have the 360 control the vcr.
The show comes on and it's a repeat. So you stop the vcr and try to change the channel on the 360 and a pop-up appears saying it will interfer with the scheduled recording. You can either cancel or hit "select" to switch channels.

Only cancel works, leaving you watching the scheduled show. Choosing select just pops the same window up again. Menu. manual channel entering all do the same thing.

So far all that I know that works is pulling the plug.

Originally posted by infoquest
Question on the TS360. Does anyone have SHOTIME HD? Mine seems to be only in a Pan & Scan format even changing resolution and format does not help the situation. D* did take care of me though on the service. I now am going to activate the Sony HD300 I have also and see if there is a difference.

I've got the 360 and ShowHD, no problems at all.

Originally posted by barhoram
Here are the basic ones....there are some additional ones that I will post later if necessary. Out of time at the moment. Took me several nights disecting a crestron program file to figue these out. My only word of caution is that once you start controlling your reciverev via rs232, you'll want to go that route with all of your equipment! If you have a pda, check out netreomte. Pronto like control without the IR (uses wifi instead). enjoy.

Com port setting need to be: none 8 1 none 5760
Off 2A6474764A0D0A
On 2A647476490D0A
5 2A647476350D0A
0 2A647476300D0A
9 2A647476390D0A
Enter 2A647476480D0A
1 2A647476310D0A
2 2A647476320D0A
3 2A647476330D0A
4 2A647476340D0A
6 2A647476360D0A
7 2A647476370D0A
8 2A647476380D0A
ch+ 2A6474763E0D0A
ch- 2A6474763D0D0A

Greets all.

This thread is huge, so apologies if this has been covered.

I have this stb, and have been happy with it. However, I have been looking for the data that is quoted above for several weeks. I'm was not savvy enough to grab the data out of the Crestron files, and was elated to find the data here.

I'm wondering if there is anyone on the boards that can help me with my particualr set up. I'm running a computer that has Linux on it, and it serves as my HTPC. I want/need the computer to control the stb for recording and channel changing capability. At any rate, given the codes above, I think I can hack up a perl script that is used to change channels on other stb's (like RCA or sony or hughes).

My problem, however, is that what I need looks like this:
9 => "0xc6",
8 => "0xc7",
7 => "0xc8",
6 => "0xc9",
5 => "0xca",
4 => "0xcb",
3 => "0xcc",
2 => "0xcd",
1 => "0xce",
0 => "0xcf",
ch_up => "0xd2",
ch_dn => "0xd3",

As you can see it uses the hex codes in the form of 0xC6, 0xC7, etc...

The commands sent to the other boxes (RCA, Sony, hughes) take the form of several hex codes to change the channel. So, for instance, you need to send the following hex codes to change the channel on teh RCA box:

0xa6 0xcf 0xc6 0xff 0xff

...or there abouts.

Anyway, I know this is rambling on a bit, but I'm DESPERATE to find someone that can help. Even if it's just explaining to me how you control your stb with your computer.

I'd REALLY appreciate any help.

PS - Please feel free to IM me too.

Thanks,
-G-

So dose anyone have discrete codes for the 360? I have a marantz RC5000i and I would like codes to directly access inputs, have on and off function and it would be great if I could get a “zoom 2” and “letter box” code. It would be great if I could get 1 button operation for my wife.

Originally posted by filefish
So dose anyone have discrete codes for the 360? I have a marantz RC5000i and I would like codes to directly access inputs, have on and off function and it would be great if I could get a “zoom 2” and “letter box” code. It would be great if I could get 1 button operation for my wife.

Take a look at these, listed at remote central. They say they also work on the 360....

http://www.remotecentral.com/cgi-bin/mboard/rc-discrete/thread.cgi?keywords=701,2&highlight=samsung

Originally posted by cst3e
I've noticed that during installation to fine tune the dish signal, there is no meter to capture the highest signal. Also I have times where there is no beeping to align the dish. I even had a case where the dish was beeping with a signal but showed 0%.

Has anybody seen these problems? What's a reliable way to get the dish signal meter beeping correctly?

Oh and then if you're not fast enough there is a timeout that stops the meter from beeping or else it goes to the video channel mode.

I'm getting frustrated trying to find this 119 satellite.

I have installed over 50 dishes on DirecTV. Pointing has never taken me more than 20 minutes; the key is to get the mast perfectly vertical. Anyway, I spent about 3 hours with my 360 and gave up I ended up pointing it in about 10 minutes with my wife’s tivo. I would just go down to the local megaelectronics store and buy an “open box” receiver point your dish then return the extra receiver

Originally posted by Johnla
Take a look at these, listed at remote central. They say they also work on the 360....

http://www.remotecentral.com/cgi-bin/mboard/rc-discrete/thread.cgi?keywords=701,2&highlight=samsung

I talked to Steve at Sammy a couple of weeks ago and he said they were not planning to release any discrete codes for the 360. He said engineering did not have them. I guess that means there are no disc codes for this unit.

Originally posted by Texas steve
I talked to Steve at Sammy a couple of weeks ago and he said they were not planning to release any discrete codes for the 360. He said engineering did not have them. I guess that means there are no disc codes for this unit.

I am very happy with the on and off from the 160 just would like direct inputs and zoom2 and letterbox

Yep Im happy as well with the 360, no problems yet (only had it about 2 months). I too would like some of the disc codes, would make it much eaiser for the wife. I use the Philipps Pronto 3000 remote and every thing is now very easy (wife proof) except some items on the 360 like zoom etc.

Got the 99 install from Directv and my 360 has rebooted on its own twice and froze up once.Called Directv and they are sending out the installer again to take a look at it.I know there is nothing he can do,but maybe i can get an exchange.

I watched about 8 to 10 hrs of SD the past two days with out any dropouts. The update log shows that there were no updates. I think there must have been an update but it just does not show in the log. Anyway it works great now even with out the fan.

I finally removed some trees to try and get the 110 and 119 satellite, but now I cannot get any of the D* HD channels on my guide nor will channel 99 banner appear. I rebooted in an attempt to get a signal for 110 and 119. Prior to the reboot, I was at least able to see the D* HD offerings on my guide and would also get the channel 99 banner, but nothing now.

I have the 360 setup for the triple LNB dish, but still cannot seem to get it to recognize the Sat C LNB. Any advice? The system test says there is a LNB failure, but why would it work previously?

As in other posts, I first set up the dish as round and then went to the 3 LNB oval manually. I am really a newbie at HD, so any advice would be appreciated.

I have a D* service call scheduled, but I really don't hold much hope that they will help.

I am considering purchasing this receiver and trying to decide between this and the hughes. Has a firmware been released yet that fixes all the issues with this unit? if not, is there going to be one?

I also read that it is believed that this unit has a faroudja chip in it. has it been confirmed yet?

Direct TV brought out a new Samsung SIR-TS360 HD receiver today and while I plan on hooking it up to my front projector system that currently uses an old RCA DTC100, thought I’d test it out on my Sony 36XBR400 just to see how it looked.

What are the recommended preferences?

I have connected the Samsung to the 4x3 Sony 36XBR400 via component (YPbPr) out to the Sony’s video 6, component (YPbPr) in. HD programming looks fine but regardless of what format options I use, I don’t get a full screen 4x3 image on non-HD broadcasts. Do I need to also connect S-video for Direct TV non-HD broadcasts? Which resolution setting would you use? This seems to be one way to overcome the Sony's automatic squeeze but can't be changed from the remote.

I can’t imagine it’s that difficult but I’m looking for a quick fix since I don’t plan on using the new receiver on the XBR400 for very long.

Thanks.

Check the 'Zoom' settings on the 360. The "Format" button which controls Zoom is under the sliding cover and to the upper left underneath.

...just a thought.

...of the remote. 8-)

Originally posted by OneArchitect
Check the 'Zoom' settings on the 360. The "Format" button which controls Zoom is under the sliding cover and to the upper left underneath.

...just a thought.


Thanks for letting me know a faster way to select those preferences but I had already tried them all from the menu and they have no effect. The Samsung must be sending 1080i to the TV on everything when using component out, activating the Sony’s automatic squeeze.

And, I guess you've tried the 'Resolution' button on the front of the STB. If that combo doesn't work, then the S-Video you mentioned should help.

Originally posted by OneArchitect
And, I guess you've tried the 'Resolution' button on the front of the STB. If that combo doesn't work, then the S-Video you mentioned should help.

Yes, changing the resolution does help but I had hoped to use the RF remote and would not have easy access to the front of the receiver. I can live with viewing non HD programs using the S-video connection. I was just hoping there was an easy way to use the component connection for all channels allowing me to use the single S-video out to connect to TIVO. Maybe I'll just use TIVO for all standard viewing and not deal with a direct connection to the TV even though I do notice some signal degradation when doing so.

Thanks.

The Component Output works fine to provide a 4:3 picture 16:9 Wide Screen JVC. As for the differences between that and 4:3 on a 4:3 tube, I don't know.

Perhaps also variable settings on the 4:3 picture on you Sony...

Set the 360's output resolution to "Native 2" and it will output 480p/i or 1080i depending on the source. The picture will be full screen 4:3 for 480p/i, or "squeezed" with 720p or 1080i.

Originally posted by therouk
Set the 360's output resolution to "Native 2" and it will output 480p/i or 1080i depending on the source. The picture will be full screen 4:3 for 480p/i, or "squeezed" with 720p or 1080i.

Bingo. I knew it had to be something simple like that.

Thank you.

Can the 360 be set to output 480p for all HD sources?

The tv I would be connecting it to (Loewe Planus) can only take 480p.

thanks

Yes, it can force everything into 480p or force everything into 1080i, or force everything into 720p, whatever your heart desires!


Johnny

When I switch the 360 to Native 2 the screen sort of hesitates and jumps a bit as channels are changed. I keep it at 1080 all the time (with my Toshiba HDTV) and the transition from one channel (or SD to HD) is smooth and flicker free.

I have an unrelated question however. Has anyone had trouble with programming the remote? It takes the codes and shuts the other devices off but I can't get them to turn back on. Is there a trick involved here?

I haven't read all 60+ pages of this massive thread, but have any of you experienced losing any OTA digital channels? I can't seem to keep the digital version of FOX25 in Oklahoma City as an active channel in my guide. I go into setup and move it to an unblocked channel and the first thing I know, it's gone again. What to do?

Purple vertical stripes on XBOX going through the SIR-TS360

I have a Samsung 360 connected to a Sony KF50WE610 with component cables. Then I have an XBOX with the High definition pack connected to the Samsung receiver's component inputs. I have tried all the different resolutions but I still get these Purple verticle stripes about 2 inches in width and like about 2 inches apart. Has anyone else had this issue or does anyone know what is causing this? The XBOX appears fine directly connected to the TV but if the Samsung box is defective I need to exchange it in the next few weeks.

Thank you - Jay

jay, try plugging something else into the 360s inputs and see if you still have the vertical lines, if you do then return it.

Johnny

Also verify that you do not have a 'ground-fault loop'. See if plugging all the equipment into the same outlet makes a difference if that isn't already the case.

My hughes Hd box died A few days ago it just stopped working had it for two months.Called dtv and they send out a Samsung 360. I had a couple of questions first is it possible to stretch the screen on non hd programing thats on OTA? What setting works best with a 46 inch sammy dlp? The unit works so far hope it stays that way I do not like the DTV loto on how they send out replacement Equipment. Thank you for your help v120.

v120, yes you have several options for 4:3 viewing, stretch, 2 zoom modes, or panarama. However, I noticed that OTA channels sometimes broadcast as 1080i and add 2 artificial lines on left and right, the zoom functions dont seem to work for this and I have not found a way around it, other than viewing the Sat version or the nonHD version of that channel.

Johnny

Originally posted by drunkpenguin
v120, yes you have several options for 4:3 viewing, stretch, 2 zoom modes, or panarama. However, I noticed that OTA channels sometimes broadcast as 1080i and add 2 artificial lines on left and right, the zoom functions dont seem to work for this and I have not found a way around it, other than viewing the Sat version or the nonHD version of that channel.
Johnny

There is an easy way around this, and it works for the 160 also. Go into menu/setup and change your TV aspect ratio from 16:9 to 4:3. The Sammy now thinks you have a 4:3 TV and the format 'zoom' now works to zoom the pic and get rid of those OTA upconverted-SD transmitted sidebars. It works great and looks similar to the "evenly-expanded" mode that all 16:9 TVs allow on SD material (under various names). You can also leave it a 4:3 if you wish, because switching back to full or pillar box returns true HD content to its correct OAR.

The pic is waaaaay better than SD, so check it out... I have been doing this for the past year and half w/ my 160. ;)

cool ill try that tonight.. thanks for the tip!

Johnny

Originally posted by ironfoot995
I haven't read all 60+ pages of this massive thread, but have any of you experienced losing any OTA digital channels? I can't seem to keep the digital version of FOX25 in Oklahoma City as an active channel in my guide. I go into setup and move it to an unblocked channel and the first thing I know, it's gone again. What to do?

My 360 did this the first couple of days I had it installed and so I then went back and entered my zip code/city (can't rember which one) and it loaded the stations/guides that way...and it seemed to help.

My problem now is if I leave tuned to an OTA-HD channel (PBS) that stops broadcasting at night...the channel will be removed. So I make sure I tune it to a Sat channel before I hit the sack.

hope that helps...

Can someone tell me how to remove stations from the guide? Strange channels appear now and then and something called Gem shopping always comes on even after I thought I removed it. Thanks in advance.

I just ordered directv and am assuming it will be coming with a 360. Does the component input scale the video sent through it like the 165?

Originally posted by milacqua
Can someone tell me how to remove stations from the guide? Strange channels appear now and then and something called Gem shopping always comes on even after I thought I removed it. Thanks in advance.

From what I can tell, DirecTV regularly adds new channels (as they become available?). I was frustrated for a while when reading threads about people losing channels while I was gaining them!

Piece of speculation - My 360 came from other than DirecTV. I have had no problems of significance with my STB. Perhaps the units available from D* are not the best that Samsung has to offer (and priced accordingly). Admittedly, this is speculation.

I got mine from best buy and have had no problems. Maybe your on to something.


Johnny

Originally posted by OneArchitect
From what I can tell, DirecTV regularly adds new channels (as they become available?). I was frustrated for a while when reading threads about people losing channels while I was gaining them!

Piece of speculation - My 360 came from other than DirecTV. I have had no problems of significance with my STB. Perhaps the units available from D* are not the best that Samsung has to offer (and priced accordingly). Admittedly, this is speculation.

When I used 360, channels would appear perodically. I would just delete them from my favorites and that would be it, until DTV would add more.

Does anyone know if there is a way to have the 360 switch channels at a designated time? I would like to record shows on my DVD recorder that are at different channels and different times. Thanks in advance.

Go to the guide, find the show, hit "select" on the remote, an icon of a clock will appear showing that will change to that channel when that show starts.

Originally posted by MrChicken
Go to the guide, find the show, hit "select" on the remote, an icon of a clock will appear showing that will change to that channel when that show starts.

And, if you hit select one more time it will show a video tape. The 360 can also control some VCR's and will record at the specified time in addition to changing the channel for you.

I've had the 360 for a couple of months and love it. It's hooked up via component video to my 56" Samsung Tantus. Everything has been fine until this weekend when we lost power to the house for one minute. Ever since then, the HD channels appear squeezed while all the other channels appear just fine in Panarama mode. Before, when I switched to an HD channel, the picture always looked perfect. The box is set to Native-2 with the TV as 16:9 and Panarama.

I did discover that I can now slide the cover off of the remote and change the format even on the HD channels which I think that I couldn't do before. And, if I change from Panarama to Full, the HD channels are now fine.

I'd like it to go back to the way it worked before. Any suggestions as to what the heck might be going on?

Well, my 360 is only a couple weeks old but panarama has always effected HD content and squezed it. I just use the zooms instead.

Johnny

That's interesting. Before the power outage, when viewing HD content, the STB took over total control of the picture (a feature I really liked) and I could not change the "zooms". I just got the picture "they" wanted me to see as it was intended to be seen. If I tried to change the zoom, I think it would come up and say "not allowed" or some such message or it would just not change the picture. (I'm leaning toward the former rather than the later)

Okay, I think that I've figured out what's going on. I think the latest upgrade was just applied to my box when it was reset. Is anyone else having this issue?

It appears that if you have your STB set to a 16:9 TV format and when-viewing-4:3-programs-display-as-"Panoramic", the Panoramic ends up applying when you are watching 16:9 on 16:9. If you are in Full, or Zoom 1, or Zoom 2, the same thing does not happen. It's only if you are in Panoramic mode. This didn't happen before.

See page 18 of your hymn book for pictures of how it "should" work.

The "Panorama" setting affecting HD content is a known problem with the 360. It has been mentioned in this thread. The first time I noticed it was on HDNet hockey coverage - I thought my TV went nuts.

Panorama was added to the 360 (was not in the 160) to allow TVs that lock on full in 1080i a way to stretch upconverted SD programs. That way, you could get rid of the black bars and avoid that burn-in risk. So, it obviously will affect any signal sent to it when in that mode.

The other way around the issue I posted here: 1080i input 4:3 trick (http://www.avsforum.com/avs-vb/showthread.php?postid=4037538#post4037538)

If there a firmware upgrade due anytime soon for the samsung box?

BK thank you for the info on the 4-3 fix it works great no more sd locals for me thanks again v120.

Any time, V120! It certainly makes viewing a LOT easier, doesn't it... not to mention no more s-vid to worry about just to evenly stretch 4:3~!

Hey BK-

Thanks for the 4:3 info- I want to be sure I have it straight, I have a 16:9 set, but when I set the screen type in the 360 to 4:3, I get SD (set on zoom 1) filling the screen - looks GREAT, but what does that do to HD programming? I have tried to switch screen format while an HD program is on - and it definitely changes the picture when I switch to 4:3 - it looks zoomed - everything gets bigger.

Does this mean I need to manually switch to 4:3 when watching SD, and back to 16:9 for HD?

Also, I have noticed (admittedly in only a few days), audio dropout on occasion when watching OTA HD - not reliable, but definitely present.

Thanks,

Lee

I'm bumping your question up Lee as I have the same question.

Originally posted by LeeG23
Hey BK-

Thanks for the 4:3 info- I want to be sure I have it straight, I have a 16:9 set, but when I set the screen type in the 360 to 4:3, I get SD (set on zoom 1) filling the screen - looks GREAT, but what does that do to HD programming? I have tried to switch screen format while an HD program is on - and it definitely changes the picture when I switch to 4:3 - it looks zoomed - everything gets bigger.

Does this mean I need to manually switch to 4:3 when watching SD, and back to 16:9 for HD?

Also, I have noticed (admittedly in only a few days), audio dropout on occasion when watching OTA HD - not reliable, but definitely present.

Thanks,

Lee
Yes, you need to manually switch to 4:3 when watching SD, and back to 16:9 for HD. Or you could use the "Native" mode on the 360. This will attempt to switch to both formats. I found better results just doing the manual method by changing formats on my projector.
The audio dropouts on OTA HD are very common and has nothing to do with the 360 but should not be too persistent. The 360 had issues with audio and video dropouts but that was on SD from DTV not OTA. This issue was corrected by a patch that went unnoticed by the user.

Originally posted by dougbert
Okay, I think that I've figured out what's going on. I think the latest upgrade was just applied to my box when it was reset. Is anyone else having this issue?


There haven't been any upgrades to the 360. Mine still shows a 6/03 date as latest firmware.

Originally posted by LeeG23
Hey BK-

Thanks for the 4:3 info- I want to be sure I have it straight, I have a 16:9 set, but when I set the screen type in the 360 to 4:3, I get SD (set on zoom 1) filling the screen - looks GREAT, but what does that do to HD programming? I have tried to switch screen format while an HD program is on - and it definitely changes the picture when I switch to 4:3 - it looks zoomed - everything gets bigger.

Does this mean I need to manually switch to 4:3 when watching SD, and back to 16:9 for HD?
Lee
I am a wee bit confused by your questions, so let me try this again and hope it helps.
This trick applies to 1080i only. It is so you can eliminate the broadcast sidebars that are on all upconverted SD material on HD channels. By zooming, you accomplish that.

But, you need to flip to pillar box or full for all true HD. You will get back to HD OAR without having to change the setting in the Sammy back to 16:9 that way.

This will, however, affect all SD material on all non-HD channels -- it will always be stretched evenly. If you want to change that to see SD OAR, then you will have to change the setting back to 16:9. OR just switch to your s-vid input and use your TV to manage the OAR again.

I, myself, do not bother to, as I watch little SD and am used to it, as I watched it stretched on my Mits before I got my Sammy.

Hope that clears it up for you! ;)

Originally posted by Tonedeaf
There haven't been any upgrades to the 360. Mine still shows a 6/03 date as latest firmware.
Like i said, the update went unnoticed by the user. The updates log on the 360 will not show the latest update.

can anyone with a problematic 360 confirm that a secret update has fixed thier issues?

Can anyone prove this so called "secret" update even exists? The idea sounds ludicrous to me. I work for a major computer company and they have never posted updates without revision numbers, etc. How would their techs troubleshoot faulty equipment, if they had no way to even identify what firmware it had installed?

Johnny

Directv is coming to tomorrow to install an oval dish and Samsung SIR-TS360 HD receiver. Does anyone know if it will be a problem hooking both cable and an OTA antenna to this receiver? Here's my concern: I use basic cable for analog local channels. (Directv does not carry all of my locals and I have no local WB affiliate, which cable does carry.) I use an antenna for local HD channels. Even though I do not receive it well via antenna, one of my analog locals is on VHF channel 8, which basic cable also carries a channel on VHF channel 8. Since I don't see any way to switch between the cable and the antenna inputs on this receiver, will there be a problem with two different sources providing two different signals on the same channel assignmment. I will also run into this situation with my local HD CBS affiliate, which broadcasts on VHF channel 4. Will this interfere with cable channel 4? I'm trying to figure this out ahead of time so I don't have to swap cables out between the satellite receiver and my TV too many times.

Thanks for any assistance!

It wont interfer at all. The 360 is designed to handle SAT, CABLE, and ANTENNA at the same time. It even downloads channel info to the guide for all 3. I dont use cable, but the antenna shows up normal, so I basically end up with 2 channel 3's, etc in the guide. 1 is called SA3 and the other is called KCRA. I would imagine cable is something like CA3. You can then add and remove channels if you dont want multiples. You local HD channels will show up as 3-1, etc.

Johnny

While on the topic of cable... I don't guess the 360 is capable of decoding HD Cable... If someone knows different, that would be useful information.

Is there somewhere in this thread that explains all the aspect ratio issues in one place? I'm so confused after reading through, and the manual doesn't help.

I have a 16:9 television with stretch modes, between that and the t360's various options, I am completely lost. I have the T360 connected through DVI, and I have the output set at 1080i. I have the T360 set for 16:9 and don't have any stretch mode selected. Yet, for whatever reason, when I watch LB High Def stuff, it is compressed, and it looks like a 4:3 picture. I have to go to "full" mode on my tv to get it to stretch, at which point it looks fine.

Can anyone just recommend what I should set everything to? I want to avoid burn in, I don't mind watching SD 4:3 programs stretched out, but I don't want bars on high def stuff that is broadcast in non LB, if that makes sense. Should I be using the stretch modes on the tv or the box, and what's the difference? I can't believe how complicated this all is.

lark, there are many ways to skin a cat. You can have the display do most of the "stretch" work or let the 360 do it. You can manipulate the 360 to the picture you want by telling it what kind of aspect ratio screen you have; you can also manipulate it by lying to it (telling it you have a 4:3 when you actually have a 16:3), vice e versa, so on and so forth. The answer is there is no answer for everyone. Some people like a "panorama" mode where the sides are stretched but the center of the screen stays in ratio. Others may like the "full" modes. Some people want ratio as intended, no matter the bars or where they may appear while other people do not want bars anywhere no matter the cost.

If you have a 16:3 set you are really trying to get the most out of HD and some DVDs. For SD you will have to compromise or fool around with the controls all day long for various programs. If you like 4:3 sets then you will not have to mess around as much but you will not get the HD ratio as intended, which is set as a 16:9 ratio period.

Here is what I do with my two displays. One is the Zenith 520HD connected via DVI to my Hitachi 57". I keep the 520 at 1080i at all times which means my HD programs will be at the correct ratio and resolution. The tv itself has no say so in the matter at all. In fact, you can not change the aspect ratio on the tv for HD programs - it is set. On digital broadcasts that are not in HD, I choose to live with the pillar box. Regular SD programs are full screen (keep in mind this is a large 57" screen).

In the bedroom, I have the Sammy 360 connected to my Toshiba 30HF83 widescreen also with DVI. Because it is smaller, I prefer things a tad different. The tv is set to 1080i also but I tell the 360 to consider it a 4:3 tv (see the notes and link above on this subject). The 360 is now set to "zoom1". I do this so my digital SD programs fill the screen, with no bars (important to me because of the small screen size, unlike my much larger Hitachi). HD comes in just fine and I seldom change a thing although if I am going to watch an entire movie or long sports event in HD I will usually go in and tell the 360 I have a widescreen tv.

Remember, the zooms, full, panoramas, etc. impact the way you view the picture depending on the tv you have. In other words, these modes impact the 4:3 ratio stuff (such as SD broadcasts) if you have a 16:9 monitor. If you have a 4:3 ratio set, the zooms, etc. will impact on the 16:9 programs such as some of those on DVDs and all HD material.

Bottom line, experiment with all the settings. Go back and forth and play with it for a while. Determine what is your favorite view for the majority of the programs you watch and set the kind of tv and STB you have to best match yoru preferences. In the end, it will almost always be a compromise of some sort or another.

Very helpful, Marty. Thanks.

You're welcome lark but I see in review of my post that I used the term 16:3 when in fact as we all know, it should be 16:9.

Originally posted by barhoram
can anyone with a problematic 360 confirm that a secret update has fixed thier issues?
I can tell you for one that a "secret" patch has not made it to mine. Still had video and audio drops when I left it last night. Not in town right now.

HIGHLY doubt that an upgrade revision would go without a new number and date to show an update. :rolleyes:

I'm about to make the plunge. Swithcing from E*, and the deal I'm looking at includes the 360. Do any 360 owners recommend against me getting it?


Are the issues THAT bad? Does the Hughes really have fewer problems?

I'm still teetering.

I have suggested in a previous posting, and it has been 'seconded' that perhaps 'some' of the 360's that come from D* may perform less well than some that come through other channels.

I received mine from D* and have had no problems with it.
http://www.avsforum.com/avs-vb/showthread.php?s=&threadid=369178

So noted.

Originally posted by milacqua
You're welcome lark but I see in review of my post that I used the term 16:3 when in fact as we all know, it should be 16:9.

I wouldn't put it past Speilberg to be able to shoot something watchable in 16:3. Heck, Lawrence of Arabia might not look bad with a 5.33/1 ratio! :)

I really appreciate all the posts and advice in this thread. It is invaluable for a new member and new HD owner like myself.

I have a new 360 bought from a mega-electronics store yesterday. I have spent a few hours playing with the settings on it and my Panny 42PD25. With the help of this thread I understand my options and compromises and have it working to my expectations.

Not sure if these are trivial but here are the hiccups so far. I had one problem getting it to display the correct signal strength when aligning my dish. I had to get out of the screen and go back in before it would 'alternate' properly between the 3 satellites. That threw me for about an hour or so because I could not find one of the satellites, but the other two were there. I had one other problem last night with an audio squeal on some HBO non-Dolby channels. It just went away after an hour or two. This evening the 360 just informed me that it was going to reboot, which it did and came back up in about a minute or so. I have no idea why it did that or if new software was downloaded. My firmware version did not change.

After two days I am happy with the 360 but am watching it very closely. Luckily I can bring it back to the neighborhood electronic store within 30 days if necessary. The only other plausible HD D* option I can see is the Hughes box which did not appeal to me at all in the store.

I read the first seven page and the last three and I wanted to know if anyone had any problems not getting the DD2.0 audio on any local OTA digital stations?

I have a refurbed 360 (rec'd it on 7-20-04) that DTV sent me to replace the 160 (rec'd it on 7-17-04) they sent that would not do the audio for any non DD programing to replace a E86 (had E86 since Nov 02) that would take 2 minutes to tune in certain channels. The 160 that I have recognizes that the audio from my OTA digital WB station is DD2.0, but it sends the audio to my surround sound rec as Prologic 2.0. That is the only station that it does that with. Also, the signal strength meter for the OTA stations does not work properly, but I'm sure you know this by reading the other thread on this issue. DTV is sending someone out Monday to look at the issue but I am tired of the crap.

Requested my fourth 360 (# 3 showed boot fail). Received and started to unpack the new one, a 160 in a brown box and the front cover fell off. Got on the phone asap and requested a new 360 (on the protection plan) transferred 6 times. Finally told the person not to transfer me anymore and fix the problem. Last person told me she had a hard time ordering the new one because I just received this one. Told them I wanted my money back and I could go somewhere else and they replaced it right away. Waiting to see what the new one looks like.

Quick Question:

Will the ts360 allow me to output an HD signal and a standard signal (ex: component & rca jack) at the same time to two different displays? I know the 160 was capable of this, but am unsure if they continued this feature to the 360.
Thanks. :D

Yes

Is it possible to display the signal stregnth of an OTA digital station while watching it, and not by going thru the combersome menu? Also is anyone able to fine tune their digital stations? This option is always 'greyed out' and I can never select it.

I really hate this box.

Thanks,
mikebaby

In short, no and no. :( Fine tuning is only for analog reception.
Sid

I have a 3rd TS-360 replacement, but it has the same audio dropouts as well as lip sync problems on HD channels. Since every D* HD receiver is now discontinued, what do I do?

does anybody has video drop out, while watching the DNC on HDnet?

my video goes out for a second then repeats every 15 mins or so.

not sure if this helps anyone but I was having terrible audio dropouts on hdnet and hbohd and they sent a tech out who switched my lnb to an better one and my droupouts have dissapeared.

Originally posted by xboxgamer
does anybody has video drop out, while watching the DNC on HDnet?

my video goes out for a second then repeats every 15 mins or so.

That sounds like the classic overheating problem. Put a fan on it and see if it stops.

I have dropout, and the reciever was just installed this week. It only happens on the Sammy.

mikebaby

Originally posted by grandeur_2
I have a 3rd TS-360 replacement, but it has the same audio dropouts as well as lip sync problems on HD channels. Since every D* HD receiver is now discontinued, what do I do? Is it near a heat source. I find that if you keep the unit cool you should be OK.

It's on an open glass shelf by itself. Any recommendation for a replacement? I am tired of all the denial surrounding this receiver.

Mine ran perfectly for the 3 months I used it. I boxed it up after I got my HD-TiVos. The 360 was an excellent HD-receiver for me.

I have a very occasional audio problem. At times the digital stream seems to get corrupted and has high-pitched, metallic sounding distortion. Re-booting clears the problem.

Does someone have insight into this?

mine just randomly rebooted itself. I wasnt watching any OTA. it was tuned to a sat channel and just reboot itself. It is on an open shelf and its well ventilated. tomorrow its going back. too bad, I really like the picture quality on this unit much better than the LG models but I guess I will be going back to the HTL-HD. random reboots is totally unacceptable, especially when it takes couple of minutes to get a picture back. It also might be a sign of other worse things to come.

I just got the 360 and hooked it up to my HLN5063 but the DVI doesn't work. The TV senses a DVI connection, but when I chose that input, I get the blue screen and "no signal" message. I cycle through the various outputs on the 360 and DVI isn't one of them. Video, S-Video, Component, etc. are there, but no DVI. I tried reseating the cable, but that didn't help.

My box was made 4/16/03 or 4/16/04, I forget which, and the software is the base version, I believe. I don't have any other devices that output DVI to check or any other DVI cables to do a cable swap.

Any suggestions on how to proceed? I'd like to identify and fix the problem as soon as I can.

Many thanks!

deleted

Originally posted by dlnorth
I just got the 360 and hooked it up to my HLN5063 but the DVI doesn't work. The TV senses a DVI connection, but when I chose that input, I get the blue screen and "no signal" message. I cycle through the various outputs on the 360 and DVI isn't one of them. Video, S-Video, Component, etc. are there, but no DVI. I tried reseating the cable, but that didn't help.

My box was made 4/16/03 or 4/16/04, I forget which, and the software is the base version, I believe. I don't have any other devices that output DVI to check or any other DVI cables to do a cable swap.

Any suggestions on how to proceed? I'd like to identify and fix the problem as soon as I can.

Many thanks!

The DVI is called 'Sat/Antenna'. Also, you may have to set the DVI optput mode to RGB.

"The DVI (INPUT SOURCE) is called 'Sat/Antenna'".

Does anyone know if the composite out is hot all the time? I am replacing a 160 and was using the coax out to send a signal to another room in my house, but I notice that the 360 doesn't have this feature. My hope is that the composite out will do the same job. I have my home theater on the RGB output but I need to have both RGB and composite active at the same time. I looked thru the thread but couldn't find an answer.

Thanks for any help.

I think it is. S-Video Output is always on (in my circumstances). I don't know what exceptions may apply 8-)

I have a similar question with my 360 sending component and DVI simultaneously, which I expected it to do.

My 360's DVI output works fine going to my Panny 42PD25, which has an HDMI input. I use the Panasonic DVI to HDMI conversion cable. But I have to press the 'output mode' switch on the front of the 360 to display 'RGB' and 'DVI'. In this mode I get a DVI output but nothing on the Panny's YPbPr input terminals. When I press the 'output mode' switch on the 360 one time the LCD switches to 'YPbPr' and the component input on my Panny comes alive. I cannot get the 360 to output both component and DVI simultaneously. Only consecutively by pressing a front panel switch.

Does anyone else have this problem or am I missing something?

billyt-

Only the composite and s-video outputs are 'always active'; component/RGB/DVI is a 'choose one' output.

Here's a new problem (I think...I try to keep up to date on this thread)-

I had a phone call come in, and looked to the tv to see who called - and the callerID did not come up. So I tried to change the channel, and I got the attached screen - all gray with some weird purple line on it. The unit then became frozen. I turned it off and then on again, same picture. Turned it off, let it sit a while, now the machine works fine, except no callerID display anymore. At all. Checked the phone line - works fine. I haven't ordered any PPV yet, so I don't know if the phone jack on the 360 works at all now.

Any thoughts?

Should I be calling samsung? Less than 1 month old-

Lee

Run a system test... it's deep in the menu, I can't recall where. It will check your dish, card and phone connections.

Then decide from there.

also make sure caller ID is still turned on..

Menu, Setup, Caller ID, Display Caller ID (on) or (off)

Johnny

Maybe this has been covered will the 360 accept a 1080i input signal or is only 480i

In Setup/Cable Type, there is an offering for HRC (High Resolution Cable?). Perhaps there is a hint in this.

I'm trying to decide between the 360 and the Hughes. One feature I used to have on my old Hughes was a one-line guide that would come up on the bottom of the screen if I hit the "up" arrow. I could scroll through channels to see whats on, without covering much of the picture I was watching.

I also liked the fact that I could do a "previous channel" within the guide; for example, jump from 311 to 5 and back, within the guide.

I've lost both of these on my Zenith SAT-520 and combined with the custom channel list loss when the power blinks and no simultaneous output for my Replay, it's time to move on.

Does the Samsung have either of these features or anything similar?

Is there anywhere to see a screenshot of the guide?

Thanks for any info.

The Samsung sucks. I have had nothing but problems with mine. D* is sending me out a new one. I'd really like to have the Hughes unit. Does anyone know how to squeeze a Hughes out of D*?

mikebaby

The Samsung has 2 options for ya on this, but they are different than what you are used to.

1) the full guide keeps channel in the upper left corner, so you can always see whats going on when in guide mode.

2) there is a quick guid option which covers part of the screen, mainly the left side, or can be expanded further to the right depending how much guide data you need to see. This option can be set to varying levels of translucency, so you dont miss out on whats going on behind it.


Johnny

Thanks Johnny. Do you know about the "previous channel" within the guide?

As far as I can tell it won't do that. It has a back button which works between channels in normal mode obviously, but when in guide mode doesn't do anything. Unless there is a trick I don't know about, I think your outa luck on that one.

Johnny

Originally posted by drunkpenguin
also make sure caller ID is still turned on..

Menu, Setup, Caller ID, Display Caller ID (on) or (off)

Johnny

Yeah, tried that - no dice.

caller ID is on.

Will try the system test tonight

L

Originally posted by OneArchitect
In Setup/Cable Type, there is an offering for HRC (High Resolution Cable?). Perhaps there is a hint in this.
Hate to kill your hopes.... But HRC cable type, is not even remotely anything to do with high definition.
HRC stands for "harmonically related carriers". And IRC/ICC stands for "incrementally coherent related carriers".

From http://www.sencore.com/newsletter/Feb02/Understanding%20MeasuringVideoTVRFSignalsPartII.htm

"HRC & ICC Offset Cable Channel Plans

Some cable systems purposefully shift the video and audio carrier frequencies of some or most channels. Two common carrier shift schemes are the Harmonically Related Carrier (HRC) and Incrementally Coherent Related Carrier (ICC or IRC).

The HRC system shifts all the cable channels 2-125 down in frequency 1.25 MHz from the FCC assigned or standard cable frequency except channels 4 and 5. Channel 4 and 5 are shifted up in frequency +.75 MHz. An additional channel, designated channel 1, is created between channel 4 and channel 5 with a carrier frequency of 72 MHz.

The IRC or ICC system shifts channels 4 and 5 up in frequency +2.0 MHz from the FCC assigned or standard cable frequency. An additional channel, designated channel 1, is created between channels 4 and 5 with a carrier frequency of 73.25 MHz.

While an HRC or ICC system gains an extra cable channel, the main advantage of an HRC or ICC system is to reduce a form of interference called triple beat. Triple beats cause interference lines in the cable pictures after long cascades of amplifiers or from improper signal levels or amplifier operation.

Triple beat is a cable amplifier distortion in which an interference frequency results from the combination of 3 cable carriers. For example, channel 2 frequency plus channel 3 frequency plus channel 4 frequency equals 183.75 MHz. This mixing or triple beat falls in the video of channel 8. Multiple triple beat combinations exist in cable systems, however, with proper design and signal levels these beat products usually do not cause picture interference.

HRC systems use a stable reference oscillator at 6.000300 MHz to derive all the video carriers on the cable system. The reference oscillator is multiplied by various multipliers to derive each channel's video carrier frequency. For example, the reference oscillator is multiplied by 9 to produce the carrier for channel 2. Since all the video carriers are in phase and direct multiples, any triple beat falls directly on another carrier frequency masking the interference that may be seen on the picture.

Although HRC and ICC systems improved picture quality, few cable systems adopted these channel plans. Only about 10% of the cable systems use an HRC or ICC system. The local cable operator or engineer can confirm the use of an HRC or ICC cable system in your area. "

Thanks...

Originally posted by LeeG23
Yeah, tried that - no dice.

caller ID is on.

Will try the system test tonight

L

Tried system test - all checks out Phone=OK. But still NO callerID. Weird. I will plan on calling samsung unless someone has a new idea...

Thanks,

Lee

Don't know if this will help, but I had a device in the phone line that would prevent access to the phone line from one phone when another was in use. That device also kept out callerID. Remove any devices between the unit and house phone entry if they exist. Or maybe, did you try using a different cable to the phone plug? It may be just coincidence that the callerID stopped working at that time. If the two wires are reversed in the phone wire, it will still function, but I believe callerID needs the wires to be correct.

It worked fine, then all of sudden one day stopped showing up on the screen. No changes, and no in-line phone devices. I rewired my house for telephone, and I know exactly where and what the wires are. Weird.

Just stopped working one day.


Lee

My TS360 looks great for HD OTA channels, but the SD channels look grainy on my 4:3 HD Sony TV. It is especially bad when I watch TV on my standalon Tivo. I have connected the TS360 to the Tivo using S-video and then the Tivo to the TV using S-Video.

Is there something I am missing that is causing the Tivo to look so bad? It looks like a grainy VCR tape from ten years ago!

Thanks.

The TS-160 & 360 will not show caller id if you have distinctive ringing, and your primary number is the distinctive ring number, but it also depends on your local phone service provider. Only a mention for some, but caller id does not come down from satellite, you have to subscribe to the service from your phone company. CID will also not display while you are on the phone and you receive a call waiting call, industry standard.

Hey guys got a question, I just bought a Samsung HD931 DVD player that has the 720p/1080i output thru DVI and was wondering if I just run the 480p signal out thru the composite into the composite in on the 360 if it will do the upconverts to 720p/1080i itself? Because I am currently running the DVI out from the 360 into the TV and dont want to have to swap the cables out everytime I want to watch a DVD. But want the upconversion from the DVI out on the 931.

The samsung will upconvert thru composite to 720 or 1080, whatever you set it to. I have the samsung HD841 dvd player and I tried this, it works, but the picture did not look nearly as clear as the direct connection. Also, the samsung 360 has a problem with black level, it does even show 2% below black when using calibration test patterns.

Try it out and see how it works with your equiptment, But I use a direct connection with my setup.


Johnny

Originally posted by Gary Whitaker
The TS-160 & 360 will not show caller id if you have distinctive ringing, and your primary number is the distinctive ring number, but it also depends on your local phone service provider. Only a mention for some, but caller id does not come down from satellite, you have to subscribe to the service from your phone company. CID will also not display while you are on the phone and you receive a call waiting call, industry standard.

Thanks - the more info I get the better.

What bugs me is the 360 was displaying callerID just fine, and then all of sudden stopped - no changes to the setup at all. Weird-

Lee

Ok cool thanks for the advice, I will probably move the 360 to component and the DVD to the DVI

That's exactly what I did when I got my 841, moved it to the DVI input and put the 360 on the component. I really can't see a difference and none of the other viewers in the house have mentioned any difference that they've noticed.

DVD's do look incredible now compared to the old non progressive Sony DVD player I had (still have, but probably won't use ever again).

I know, I now have 3 old dvd players laying around. I'll have to find a use for them somehow.

Hey dklanecky, does your player have problems with older dvd titles? Mine will turn on subtitles by default on some movies, its a minor annoyance. I am wondering if I should have it serviced under warranty or not. The same movies, worked fine in my old player.

Johnny

Currently my screen is set to wide, as in, it shows widescreen on the HD channels that broadcast in widescreen. When i change it to any of the standard 4:3 aspect ratio channels i get black bars on each side.

I currenlty have and use my DVI connection, however i have an s-video and component cables hooked up also. The s-video connection converts all channels to fit the screen. How can i do this while using the DVI connection. I read eaerlier where i could change a setting on my comcast box to 480i and that would allow my DVI connection to work better with the 4:3 channels. If i do this does it still use the 1080 display that it currently shows now when i hit the info button?

You should be able to set format to zoom or stretch it. this button is under the bottom slider of the remote.

There is definitely no such button on the tv remote and there is no such slider on the cable box remote.

I'm confused, do you have a Samsung 360 Sat. Receiver?


Johnny

Sorry for the newbie question about the 360 but this thread is too long and I might have missed it.

I have D* and watch SD shows like Fox Sports Net, History Channel, regular HBO, etc. I have a 42" HD 6UY Panny as well. I normally view SD channels with the 360 on 480p/i resolution output and use the DVI output port. My assumption is that the D* SD programs are sent as 480i over the satellite.

1 - What is actually coming out of the 360? Is it 480p or 480i?

Originally posted by billt1111
Sorry for the newbie question about the 360 but this thread is too long and I might have missed it.

I have D* and watch SD shows like Fox Sports Net, History Channel, regular HBO, etc. I have a 42" HD 6UY Panny as well. I normally view SD channels with the 360 on 480p/i resolution output and use the DVI output port. My assumption is that the D* SD programs are sent as 480i over the satellite.

1 - What is actually coming out of the 360? Is it 480p or 480i?

It depends what you have the output set to, but the signal coming in for SD is 480i and it just gets upconverted to the resolution you have set on the recever although it does not improve the picture.

Thanks. The reason I ask is that the 360 output settings says '480p/i'. It does not tell you what was received nor what was output to the TV. For all I know it was passing the 480i SD signal it received out as 480i instead of converting it to 480p. I am assuming 480p would be an improvement since it would not have to make up any information.

Whats the minimal signal strength needed before video dropouts ? I put up a Channel Master 4228 antenna a few weeks ago and averaged about 20-45% on most channels. Put up a channel master 7775 amp on yesterday , got a couple more channels and signal strength is now @ 45-65% but still get dropouts sometime. Whats the deal ? I live an average of 60-70 miles from the towers. Zip 32932 Any suggestions on how to minimize these before football season starts ?

Speaking of OTA signal strength and the 360...

When I check the signal strength, the reading bounces (about 0.5 seconds) from 0 to some number between 45 and 80, depending on the channel.

Is this normal that the SS would not be a steady reading?

I've only had the unit about 2 weeks, so I'm still learning. At present it is connected to the amplified [rather large] herring-bone antenna in my attic.

I'm about 30 miles from all the major broadcast antennas in my area.

Also, while the ATSC (HD) channels look great, I've noticed the NTSC (SD) channels actually look better if I watch them directly on my HL-P5063. For the moment I'm getting local channels free from DirecTV, so it's not a big deal. But when the free channels are over I may be always switching back and forth from antenna to DVI.

Thanks in advance,

Eric

I am also about 30 - 40 miles from the HD antennas. I have the 360 for local HD tuning as well as an ATSC tuner in my Panny plasma. The signal strength in the Panny is solid for local HD OTA and stays around 80 to 95% from day to day depending on the channel. The 360 shows the same local HD OTA channels to be in the 40 -50% range and widely variable all the time. I believe the Panny ATSC tuner and never have OTA HD dropouts or corrupted video.

Somewhere in the 360 threads on this forum it was pointed out that the 360 HD OTA signal strength user interface was incorrect and basically useless for anything other than confirming the fact that the channels are there. I cannot find the post(s) however.

yeah, I did a search (i think this forum) on "ts360" and found more info saying the same thing... SS is worthleSS.

i wonder how you release a product with a defect like that?

At least the picture is good. I wonder if they will ever update the firmware?

anyway, i'm working on my list of likes and dislikes for my recent Samsung purchases.

-ew

While we are on the subject of 360 'bugs'...

I have my 360 connected to a Pio VSX-33TX AV amp via optical. Every once in a while the audio on some D* channels have a high pitched whine superimposed on the broadcast audio. It is unnerving enough so that you cannot watch the channel. It does not happen all the time, or to all the channels, and sometimes goes away for days without reappearing. It seems fairly random as to which day and channels it affects.

I have not seen another post like this and wondered if anyone else has this problem. If not I was going to take it back for a swap out at CC since I am approaching my 30 day return period.

My 360 will not retain gray bars. I can change to gray, enter that, and switch channels up and back. The channel switch is required or it stays black. I will then get the requested gray, but, the next day, probably black bars again. ???
Thanks
Bob

bilt, that same thing happened to me once. the sound was only coming out of my receiver speakers which are connected through optical, the tv sound was not effected. i rebooted the 360 and it has not happened since.

Johnny

Originally posted by billt1111
While we are on the subject of 360 'bugs'...

...high pitched whine superimposed on the broadcast audio.

The high pitched metallic sounding interference I occasionally get varies with the modulation of the audio. I get it via digital audio cable and on digital broadcast channels. A previous mention of this on this thread yielded no response that I recall. In my case the sound distortion can be corrected by resetting the 360.

Originally posted by billt1111
While we are on the subject of 360 'bugs'...

I have my 360 connected to a Pio VSX-33TX AV amp via optical. Every once in a while the audio on some D* channels have a high pitched whine superimposed on the broadcast audio. It is unnerving enough so that you cannot watch the channel. It does not happen all the time, or to all the channels, and sometimes goes away for days without reappearing. It seems fairly random as to which day and channels it affects.

I have not seen another post like this and wondered if anyone else has this problem. If not I was going to take it back for a swap out at CC since I am approaching my 30 day return period.

I also had this happen to me this past sat. night , only on my OTA DTV NBC station . Next morning the picture was severely distorted and had the sound on all stations . A quick tap on the reset button and no problems since. I've had this box 1 month and this is the first time it's happened .

BTW: audio connection is via optical cable.

I had forgotten about the reset button on the 360 previously mentioned on this thread. This has happened to me 3 or 4 times in the 3 weeks I have had the box and it usually just goes away. This time it was still there 10 hours later after everything had been powered down but not unplugged. After unplugging the 360 and plugging it back in the 'screetching' sound was gone. From the other posts about this I wonder if it would do any good to swap the unit out, but I'm not sure what else to do.

One curious thing is that it always happens while connected via DVI to my PHD6UY. Not sure if it matters but I will switch back to component to see if that makes a difference.

if it is like mine, the screeching problem will be followed by the audio falling rapidly until there is no audio. This doesnt effect the Dolby out, just the regular audio output. It did the schreech half a dozen times before the dropouts started, over a period of 2-3 weeks.
Now I have to have the reciever on any time I want sound. Sound from the just TV will drop out completely in a few minutes.

I had to use the reset button just last night, because no channels (OTA or D*) were in sync with the audio. This only happens on the Sammy 360. Not on my other two SD Hughes boxes, or my TiVo.

I think the screeching, tin-like sound is characteristic to most 360 boxes. I have been through three that did that. For me it only happened on non-dolby digital stations, when I tuned into an OTA digital station broadcasting in DD the sound was fine. leaving it tuned on this channel for few seconds and then tuning back cleared this problem.
I really hope samsung is working on a firmware upgrade for this box to fix all the problems because I really like the picture quality on this box, its far superior to the hughes HTL-HD or the other LG variants. I just wish it was as solid as those boxes.

Thanks for the confirmation.

I agree with you that most of the time I can 'clear' the problem by channel surfing back and forth. But not always. I also agree that it only happens on non-DD audio for some reason. Since everyone acknowledges the problem is endemic to this box it is probably a waste of time to return it for a swap.

While we are on the subject of PQ with the 360, has anyone reached a conclusion about whether the PQ is better with DVI or component out? I have a plasma 42" PHD6UY and the component output seems unquestionably superior. I get a lot more artifacts and loss of detail on DVI relative to component, even on HD programming. Plus switching between 1080i, 720p, and 480p takes several seconds to re-sync using DVI vs. component.

I've found that the D* picture on component is very green on both this box as well as my SD Hughes boxes. The DVI output on the 360 needed very little calibration on my SharpVision 10k DLP projector.

mikebaby

What version software do you 360 owners have?

I just bought my 360 and was surprised to see the software was over a year old...

11:00a Thu 6/5, 2003 1.2.03

With some of the issues I see discussed, I would have thought that new firmware would be forthcoming, or maybe I have not gotten it yet.

Thanks,

Eric

Originally posted by EricJRW
What version software do you 360 owners have?

I just bought my 360 and was surprised to see the software was over a year old...

11:00a Thu 6/5, 2003 1.2.03

With some of the issues I see discussed, I would have thought that new firmware would be forthcoming, or maybe I have not gotten it yet.

Thanks,

Eric Same as you.. yes hard to believe that they have not had a software upgrade...

Purchased my Samsung 360 from Circuit City a week ago. It worked just great until this evening. I was watching a movie on HD channel 78 when it pixelated and froze up completely. I can not change channels nor change anything on the unit itself. Had to use my tv remote to turn the tv off. I rebooted the machine but nothing works. I am returning this unit to Circuit City since they will accept merchandise no questions asked within 30 days of purchase. In reading through this thread, it is obvious that the Samsung 360 has many problems. Circuit City also sells Hughes HD receivers and the salesman recommended it over the Samsung. Does anyone have any opinion regarding the better receiver of the two?

Originally posted by gaz
Does anyone have any opinion regarding the better receiver of the two?

The Hughes unit does a little better job of tuning OTA stations but the 360 will blow the Hughes unit away with picture quality.
I also like the multiple programable menu setup on the 360, and the guide is much superior as well.

J C

Yah just try another 360. Not all of them have issues.


Johnny

Originally posted by gaz
Purchased my Samsung 360 from Circuit City a week ago. It worked just great until this evening. I was watching a movie on HD channel 78 when it pixelated and froze up completely.


gaz,

I had the same problem. Somewhere around 9:45 PM Central Time my box froze also. I was watching DiscoveryHD I ended up pulling the plug on it. After it rebooted and downloaded the guide, it promptly locked up on me again. I pulled the plug again and decided to go to bed. Hopefully when I get home today all will be resolved.

This may have been covered but, does anyone know if the PSIP coding is required for the off-air digital stations are to be picked up? My RCA DTC-100 had a option to scan without looking for the PSIP. So far there are stations that I use to be able to get with the DTC-100 without PSIP, that this unit will not put into the program guide.
Thanks

What's PSIP?

Did not see it in the glossary (http://www.avsforum.com/avs-vb/glossary.php?s=<r=P)

Question from a newbe: Are any of you having trouble keeping channels in your profile channel list? I have re-selected the local OTA FOX DT channel innumerable times, only to have it disappear from the guide again and again, finding it listed under the blocked stations. I'm about 26 miles from the towers, and this is the only one I am having trouble with. I've rescanned several times, and redone the installation of local networks, as well, but nothing seems to make the setup permanent.

PSIP is data that is transmitted along with a station's DTV signal that tells DTV receivers important information about the station and what is being broadcast. The most important functions of PSIP are:

To provide a method for DTV receivers to identify a DTV station and to determine how a receiver can tune to it.

PSIP identifies both the DTV channel and the associated NTSC (analog) channel (RF to Major channel mapping).

I returned the Samsung 360, which had completely locked up, to Circuit City. They swapped out with no questions. Of course, this is the "first time" that they ever heard of a unit locking up. Anyway, I installed the replacement unit, it performs flawlessly. I hope it continues to do so. I thought about getting a Hughes unit, but after seeing discussion on this thread I decided against it.

Originally posted by ironfoot995
Question from a newbe: Are any of you having trouble keeping channels in your profile channel list? I have re-selected the local OTA FOX DT channel innumerable times, only to have it disappear from the guide again and again, finding it listed under the blocked stations. I'm about 26 miles from the towers, and this is the only one I am having trouble with. I've rescanned several times, and redone the installation of local networks, as well, but nothing seems to make the setup permanent.

I've had that happen on mine, maybe 4 or 5 times, with NBC channel 4-1 in Washington DC. I am about 18 miles from the tower. Hasn't happened in a month or so, and I didn't do anything to fix it, other than add it back in.

CJS

I recieved a new 360 today from D*, and all the problems that I used to have seem to be fixed (locking up, rebooting, momentary loss of picture) but now I can't get the audio to sync up with the picture.

mikebaby

I don't know how many of you had a previous HD receiver before getting the 360 but, 2 days ago my RCA DTC-100 was hit by lighting and is ruined. So, I get the $200.00 deal from DTV and go to BB to pick up the 360. The 360 is not close to the picture quality of the the DTC-100. It just seems like the pop, or wow factor is gone. I have read almost half the posts in this thread, and have only found 1 other comment on the picture looking soft.
I have tried it with 1080i and 720P component and also 1080i RBG. for some reason the 720P with my RBG is showing a pink picture of everything. (May be my projector doesn't accept 720P properly in the RBG mode. Anyway, how many of you that have had other receivers, and see the 360 as not as high quality picture as your past receiver.
Thanks

Originally posted by thaxx
[B]The 360 is not close to the picture quality of the the DTC-100. It just seems like the pop, or wow factor is gone. I have read almost half the posts in this thread, and have only found 1 other comment on the picture looking soft........

This is very likely why you are no longer impressed:
DTC-100 outputs too bright a picture (http://www.avsforum.com/avs-vb/showthread.php?postid=3687177#post3687177)

Have you recalibrated for the 360??

Originally posted by mikebaby
I recieved a new 360 today from D*, and all the problems that I used to have seem to be fixed (locking up, rebooting, momentary loss of picture) but now I can't get the audio to sync up with the picture.

mikebaby

Mike, is this on all channels? Including SD ones? Or just HD content? I've only experienced this problem with Discovery HD and HDnet Movies, which seems to be a problem with D* (and not the 360). My local OTA HD channels are fine, as are Showtime HD and HBO HD.

OTH HD content, D* HD content, and D* SD content. I'm really unhappy with the 360. I keep pushing D* for a Hughes box.

mikebaby

Originally posted by BK EH
This is very likely why you are no longer impressed:
DTC-100 outputs too bright a picture (http://www.avsforum.com/avs-vb/showthread.php?postid=3687177#post3687177)

Have you recalibrated for the 360??
THANKS !

Ordered my fifth 360 and D* shipped me a plain brown box (160) and the front cover fell of as I unpacked it. Requested a new 360 after 8 CSR's they said ok. Rec it five days later (refurbished at that) not the two as promised. Told them to cancel my hd package and they gave me a tivo installed. Received the hd rec as the installer was here and he said that was ridiculous. Maybe will buy the hd system later when there are less problems. Silly that folks have to go through this to have hd from the leader... Thanks for all the help from this forum, will be watching.

Sinker,

Hmmm. Interesting experience and quite a run of bad luck.

I have been an SD D* customer since '96. I upgraded to an HD plasma and the 360 3 weeks ago. Installed and aligned the dish myself in about an hour, called D*, and was operational 30 mins after that. Local channels were added soon thereafter. A few glitches and lessons (like DVI nuances and the Zenith 318 DVD upconversion) later I am thrilled to be a member of the HD club. This forum is an invaluable help in sorting out the details. Its actually fun and interesting figuring all this stuff out one day at a time. There are still a few anomalies and issues to work through but its only a matter of time.

The PQ of my Panny PHD6UY is nothing less than stunning after years of a Sony 36 Wega CRT. The upconverting DVD player looks better than I could have hoped for. I am watching Balt and Atl on ESPN HD right now and cannot wait for this NFL season and ST with HD! And the PGA championship this weekend in HD.

billt1111,

I am attempting to upgrade from a single LNB to a triple LNB for HD. In your post, you said that you installed and aligned the dish yourself.

Did you use the "Satellite Strength Meter" on the TS360 to tweak the direction the dish is pointed?

I haven't replaced the single LNB dish yet. However, my "Satellite Strength Meter" says I'm already getting a strong signal on the 110 & 119 satellites with my existing single LNB dish (which I know is impossible).

Am I missing something obvious, or did you use a different method to align your dish?

I would also appreciate a reply from anybody else that has experience with the "Satellite Strength Meter" on the TS-360.

Sorry for the delay in responding.

My installation sequence was exactly opposite from yours. I used my RCA DRD485 SD receiver and non-HD TV to align my triple LNB dish. I installed the 360 and plasma HD TV after the fact a few days later. But the RCA has provisions for an oval dish 3 LNB installation, so I used it. The dish alignment took about an hour. When I eventually swapped out the RCA for the 360 all the signals were already there and currently range in strength from 70 to 95%. Feel free to PM me if you have any specific questions.

Thanks for the reply.

I installed mine withe the rcvr meter on a portable TV at the dish location.

It took about a 1/2 hour to connect, mount & aim.
I installed it on a a deck post, so not climbing was involved.

Then I connected it to the Plasma.

Good luck,

I have a Hughes E86 along with the 360 and I can tell you the signal strength meter is useless compared to the Hughes. The level goes about 1/2 way up and that's it whether a OTA or Sat signal.
Jim

I just picked up a 360 yesterday and so far no problems although I have a question on the aspect ratios. I searched this thread (all 75 or so pages) and didnt find an answer that applied directly to my question so I'll ask here.
I have a Toshiba 65" 16:9 set and the 360 is connected via component inputs and its set to 1080i. This disables the Full mode on my TV and sets it at Natural so I wont be doing any ratio changing on the TV. I like the Panorama mode for 4:3 SD material but this obviously distorts HD material so do I need to change the stretch mode for HD material to Full in the 360 for the proper aspect ratio?

Yes, its a pain. But for some reason panaroma effects both HD and SD. I personally just got used to using the zoom modes instead of panarama, and have learned to like them better.

Johnny

When you say using the zoom modes, are you talking about setting the 360 for 4:3 and using Zoom1 or 2?

Something strange: here in Oklahoma City the local NBC affiliate has been multi-casting two digital channels for months, now. Mapped by my 360 as 4-1, and formerly broadcasting the analog programming digitally, they are now broadcasting the HD 24-hour delayed Olympics there. 4-2, formerly a 24/7 weather broadcast, is now broadcasting the regular analog programming digitally, including same-day coverage of the Olympics. The strange thing is that several weeks ago, I lost audio to 4-2, and it hasn't returned for the Olympics. I didn't care so much about it when it was only the weather, but now if I want sound I have to watch the analog broadcast. Do any of you have any ideas about this. I have tried reinstalling the digital channels, but that did not fix it.

System Tune-Up?

After 5 hours of messing around with this box I was ready to throw it out the window. It would only pick up the 101° sat no matter what dish type I selected, and the channel guide would never reset and wasn't showing 1/2 of the available channels, even when left on for days. I tried some procedures mentioned here (selecting round dish, select auto-detect, which always failed, unplug, call directv to reset, etc). Nothing worked. I haven't read this whole thread but luckily I saw the "reset to default" precudure mentioned a ways back. That worked like a charm!
- Hold menu and right arrow
- Choose commands, default settings
Yes, your locals and some channels don't come right back, but it's an easy fix. Either wait a few hours until your card comes up in the rotation and gets it's channels refreshed, or call directv. You just dial "721" when prompted by the recording and a refresh is sent to your card (provided you call from the phone# tied to your account). No need to even speak to anybody.

Sorry if this was already covered, I thought it may just spare somebody the headaches I went through.

Originally posted by Kyle Richardson
When you say using the zoom modes, are you talking about setting the 360 for 4:3 and using Zoom1 or 2?

4:3 and zoom 2 works well for me. I'm using the Sony WS65 rear projection for HD and sending SD throughout the house via a channel modulator.

Zoom 2 gives me a "happy medium" for HD and SD without having to fiddle with it.

In Panarama mode the scroll on channels like CNN is distorted at each edge of the picture, drives me nuts.

J C

Sorry to change the subject, but I literally fell asleep somewhere around page 15. I read something about the signal meter being worthless...is this for the OTA signals only or also for dish pointing?

The reason I ask is that I had my old round dish replaced with a new oval dish on Friday for HD. I got the 360 at that time also. I've noted thast the signal levels are reading 5-15% lower on the Samsung vs. my old RCA receivers (this being after I fixed the installation wiring issues, the tech used the same 2 coax cables and tried to use a 2x4 multiswitch to hook up my 3 receivers instead of running a new coax from the LNB like he should have).

I'm not sure if I should start adjusting the dish to try to get a higher level according to the Samsung or use the RCA to adjust. If the levels on the RCA are correct, I think I can live with the signal levels (anywhere from 65-99 depending on transponder for Sat A...vs. 30-85 according to the Samsung).

I've switched the cables on the RCA and Samsung so that I could rule out a wiring difference...signal levels remain basically the same regardless of which coax connection I use.

Its the OTA signal meter, totally useless for fine tuning your antenna.

Slug,

As I posted above I have the RCA 485 and the HD 360 connected to my triple LNB at my house. The RCA seems more reliable and consistent for alignment purposes, is easier to use (alternating feature) while aligning the oval dish, and registers higher values of signal strength.

One caution about using the alternating feature on the RCA oval alignment. My RCA got 'stuck' and would not register satellite 101 for about 30 minutes while I was moving the dish around. I could not figure out how I had lost it. When I went out of the screen and went back in the satellite started registering signal again without moving the dish. That cost me 30 frustrating minutes of searching around on a ladder. :mad:

Thanks for the info guys.

I also have the RCA 485 as well as another RCA that I can't remember, but they both read similar strength. It's just the Samsung that reads low. I was just concerned that it might start to drop out before the older RCAs and that would not make me happy.

That's a good question. I installed my 360 4 weeks ago and have not had a rain fade in the DFW area since then. But I will be watching closely to see if there is a significant difference in fade margin the next time it happens. Let us know if you find out sooner.

One other point...my 360 does not read significantly lower on satellite channels than my RCA. I am not at home right now to check but it was only a few percentage points different. What the 360 was terrible at was OTA signal strength. My Panny 42PD25 tuner measured OTA signals in the 80s and 90s that the 360 measures in the 50s and 60s. I have ordered the Sylvania SRZ3000 ATSC tuner and will cross check the 360 and PD25 signal strength readings with that.

I checked the difference between the 360 and HRD 485 signal strength readings on various transponders on sat 101/110/119. They are all within a few % of each other. Not statistically significant enough to say that one or the other is bad or wrong. Unless they both are wrong, which is unlikely I would think.