Looks great....but I am still waiting for Adelphia to roll out 3.2! When do you think we will actually see these Samsung boxes? :D

Originally posted by cschang
Looks great....but I am still waiting for Adelphia to roll out 3.2! When do you think we will actually see these Samsung boxes? :D

While the report says this Fall, having waited numerous times for promised Samsung Cell Phones, I would estimate that this box will be available sometime in the year 2043. :)

I've been having dropout/pixilation problems with my Adelphia Motorola MOXI broadband media center. The picture looks great, but I get sound dropout followed by pixilation far too frequently. To be quite honest, every day I use the Moxi box I get more and more frustrated. :mad:

Here's my main gripes:
1) Some HD programming is WAY too compressed. I watch Medium monday nights and if the camera moves too much, the whole picture gets pixelated. I notice similar behaviors (although not as bad) when watching Lost or Alias also. Interestingly, this is not the case on Discovery HD. Perhaps it's a studio source problem?

2) Many HD programs have the audio (slightly) out of sync from the video. Again, I notice the most when watching Medium.

3) You need to manually switch between 1080i and 480i when switching your viewing from HD to SD (and visa-versa). If you try to keep it on 1080i all the time, SD looks like crap.

4) Time based timers are not available. For instance, if you want to record a channel between 4:30 and 5:00pm every week; no matter what's on.

5) Parental controls keep locking channels even though I say "Always Unlock".

6) When viewing upcoming episodes of a set series event, it would be nice if it told you an episode was being skipped. Right now you need to look in a separate "Canceled & Deleted" section for this information (which doesn't always seem acurate to me...)

7) The Moxi Remote can not be learned very easily/reliably. I use a Pronto NG (TSU3000) and am constantly trying to re-learn certain buttons 'cause they simply don't work 100% of the time.

8) Disk space remaining is not revealed.

9) Local channels are still analog (even though a tech told me last month that they'd be all digital this month)

10) There's no easy way to hide groups of channels from the channel list. It would be REALLY nice to say "Hide all Adult channels" without having to sift through the whole list and single out each one. This would also apply to different ratings or content (ie. Language, Nudity, etc.).

11) You can't see future programs on different channels side-by-side. It would be nice to have a full page table showing a TV Guide style listing of all channels and shows. This way you can see upcoming shows on many channels at once.

I've contacted Adelphia about many of these issues, they've sent technicians out multiple times, but nothing has ever been fixed. I've also contacted Moxi directly and logged a few of these bugs with them, but I still haven't seen any improvements. My understanding is that even if Moxi fixes problems, it's up to Adelphia to incorporate and distribute them.

I'm willing to stick with Adelphia a little longer, but going back to Dish Network, getting a 921, and investing in an off-air antenna for my HD is sounding more and more appealing (although more expensive) :(

Based on a lot of the posts I've read in here, I'm hoping a lot of these problems are fixed in 3.2. Can anyone confirm this for me? Anyone in Ventura County (CA) with similar problems or solutions for me?

Hey, all...

I just wanted to bring you a word of encouragement. Moxi updates ARE forthcoming. It's just that things don't always work out they way they were planned. Delays compounded by quality testing, compounded by other delays have resulted in dates being pushed back again and again. But the good news is that over time, things WILL be moving forward.

One important thing to remember is that unlike TiVo or ReplayTV, Moxi doesn't depend on one (conceptually speaking) central system to control its operation. Moxi relies on the various head-end installations in multiple markets owned by multiple cable companies. Some cable companies will roll out features and versions sooner than others. And let's admit it, some cable companies are "better" than others (you fill in the blanks on that one.) While this has been debated before, just remember that the entire process from Developer version release all the way to consumer use can take a lot of time with a lot of quality control and testing in between, and it's dependent on the independent idiosyncracies of each cable company.

While we ALL crave the latest and greatest, the reality is that everyone's market is different. I think it's fair to speculate that there will be markets that will roll out everything Digeo has to offer, and there will be markets that will roll out only a limited feature set. Unfortunatly from the consumer perspective, the later isn't great, but it's the reality of it.

So, my suggestion is to please, have patience. I know we all want new versions and new features, but they will happen. Just look at the news about Digeo. This isn't some lame duck company, but a rapidly growing company that is being embraced by many cable companies. The way I see it is that Moxi is acting kinda like a "leveling force" that's causing a number of dispirate cable environments to come up to a certain level of technical "consistency" and "competency". Until that is met, the number and variety of features and software revisions will vary across the market.

To be horribly cliche, patience really is a virtue...

Originally posted by kyleki
I've been having dropout/pixilation problems with my Adelphia Motorola MOXI broadband media center. The picture looks great, but I get sound dropout followed by pixilation far too frequently. To be quite honest, every day I use the Moxi box I get more and more frustrated. :mad:
You can check your software version in the On Screen Diagnostics (OSD) menu to make sure you have the most recent version of 3.0 (3.0.114 or 3.0.115), since the intermediate updates supposedly fix a number of audio and video glitches. However, this issue sounds like a bad signal level problem, as opposed to anything wrong with the Moxi. You might want to check your signal level on the bad channels in the OSD, as well. For instructions, check out SPL Moxi FAQ (http://users.adelphia.net/~ksoltmann/SPLMoxiFAQ.htm). You can find additional information there on most of the other issues you raised, too.

1) Some HD programming is WAY too compressed.
This also is most likely not a problem with the Moxi. Your hunch that it is high compression at the network or cable company is much more likely. It is worth a call to complain, but it will most likely fall on deaf ears.

2) Many HD programs have the audio (slightly) out of sync from the video. Again, I notice the most when watching Medium.
If it is only happening with a specific program, it is most likely not a Moxi problem. However, when you notice it, you could try rebooting the Moxi. If that fixes it, then it may be a Moxi issue.

3) You need to manually switch between 1080i and 480i when switching your viewing from HD to SD (and visa-versa). If you try to keep it on 1080i all the time, SD looks like crap.
The switching inconvenience is fixed in the 3.2 software update. If you've got a big-screen TV, though, you will probably find that the analog SD still looks a bit crappy. See the SPL Moxi FAQ (http://users.adelphia.net/~ksoltmann/SPLMoxiFAQ.htm) for more detail than you probably want on this topic.

4) Time based timers are not available. For instance, if you want to record a channel between 4:30 and 5:00pm every week; no matter what's on.
This is a common complaint. It will be in a future update -- not version 3.2, but perhaps the next one (version 4.0).

5) Parental controls keep locking channels even though I say "Always Unlock".
This bug is reportedly fixed in version 3.2.

6) When viewing upcoming episodes of a set series event, it would be nice if it told you an episode was being skipped. Right now you need to look in a separate "Canceled & Deleted" section for this information (which doesn't always seem acurate to me...)
There have been improvements to the "view upcoming" feature and more are planned, but I don't know about this one.

7) The Moxi Remote can not be learned very easily/reliably. I use a Pronto NG (TSU3000) and am constantly trying to re-learn certain buttons 'cause they simply don't work 100% of the time.
Some users report that only briefly pushing the Moxi button during learning (rather than pressing and holding) works better. See the FAQ for more information on universal remote programming.

8) Disk space remaining is not revealed.
This will be in a future update, but not version 3.2 or 4.0 – perhaps the one after that (4.1?).

9) Local channels are still analog (even though a tech told me last month that they'd be all digital this month)
This is definitely not a Moxi issue. It is entirely up to your cable operator. However, it will certainly fix the SD picture quality problem on the Moxi.

10) There's no easy way to hide groups of channels from the channel list.
Apparently, Moxi is considering more customization of the channel lists in the category cards. It is a bit cumbersome, but you should only have to remove undesired channels from the list one time.

11) You can't see future programs on different channels side-by-side. It would be nice to have a full page table showing a TV Guide style listing of all channels and shows. This way you can see upcoming shows on many channels at once.
The lack of a grid-based guide is a common complaint. The Moxi probably won't be doing this anytime soon, though, most likely due to licensing issues. There will be a way to look at what's on for all of the channels on the screen at specific times in a future software release, but not a true grid.

It's a great idea to report bugs and feature request to your cable company and Digeo. As you pointed out, though, it takes months for them to update the software, test it, and then roll it out.

Originally posted by jbarr
Hey, all...

I just wanted to bring you a word of encouragement. Moxi updates ARE forthcoming. It's just that things don't always work out they way they were planned. Delays compounded by quality testing, compounded by other delays have resulted in dates being pushed back again and again. But the good news is that over time, things WILL be moving forward.

One important thing to remember is that unlike TiVo or ReplayTV, Moxi doesn't depend on one (conceptually speaking) central system to control its operation. Moxi relies on the various head-end installations in multiple markets owned by multiple cable companies. Some cable companies will roll out features and versions sooner than others. And let's admit it, some cable companies are "better" than others (you fill in the blanks on that one.) While this has been debated before, just remember that the entire process from Developer version release all the way to consumer use can take a lot of time with a lot of quality control and testing in between, and it's dependent on the independent idiosyncracies of each cable company.

While we ALL crave the latest and greatest, the reality is that everyone's market is different. I think it's fair to speculate that there will be markets that will roll out everything Digeo has to offer, and there will be markets that will roll out only a limited feature set. Unfortunatly from the consumer perspective, the later isn't great, but it's the reality of it.

So, my suggestion is to please, have patience. I know we all want new versions and new features, but they will happen. Just look at the news about Digeo. This isn't some lame duck company, but a rapidly growing company that is being embraced by many cable companies. The way I see it is that Moxi is acting kinda like a "leveling force" that's causing a number of dispirate cable environments to come up to a certain level of technical "consistency" and "competency". Until that is met, the number and variety of features and software revisions will vary across the market.

To be horribly cliche, patience really is a virtue...
I agree with you, but unfortunately, the success of Moxi relies a great deal on the companies offering it to their customers and how it is supported. If you are going to compete with the satellite companies, you need to compete in every area. The product you offer will be compared to the HD TiVo's and Dish HD DVR's.

Digeo needs to be behind these companies pushing them to support the box the best they can. Hopefully they are doing this.

splinke, Thank you very much for your response and FAQ webpage. It was extremely helpful and informative. At least now I know that I'm not the only one out there with all these problems and that Moxi (at least MoxiGUY) takes notice and continually works to make the Moxi experience rewarding.

Now, if only I could get 3.2 from Adelphia SoCal sooner... :rolleyes:

I just wanted to give an update on my Moxi install. I had Charter install my Moxi last Wednesday and they came back this Saturday. From Wednesday to Saturday, the Moxi never downloaded the program data - or at least never displayed it if it was downloaded. Charter finally got on the phone with Digeo who told them to replace the unit. Within minutes - almost seconds - I had program data.

Having been a TiVo user for years, the one difference I noticed off the bat is the conflict management. The Moxi's is very confusing and hard to understand. I still don't have a firm grasp as last night I had two shows scheduled to record at the same time and only one recorded. I wasn't watching TV and the TV wasn't even on. Is there a trick to this?

Also, I have been setting all my series to keep until I delete. Usually this is well in the two to three day window but I like this setting because it keeps the shows around in case I get busy and forget to watch them. However, these seems to do a number on scheduling as it is always concerned about disk space. Does anyone recommend settings to avoid scheduling issues?

Originally posted by cschang
I agree with you, but unfortunately, the success of Moxi relies a great deal on the companies offering it to their customers and how it is supported. If you are going to compete with the satellite companies, you need to compete in every area. The product you offer will be compared to the HD TiVo's and Dish HD DVR's.

Digeo needs to be behind these companies pushing them to support the box the best they can. Hopefully they are doing this.

I agree. At some point Cablecard-based Sony/Tivo/ReplayTV-based HDTV DVRs/PVRs will be out there and then there will be significant competition.

With the Moxi, I have always had a hard time figuring what's on next without thumbing through 100 channels. If I mess up I have to start over. Moxi should license the tabular guide and add disk space if that's what's required to be competitive before the competition appears.

Also on a separate topic, I found a bug, I was watching a previously paused version of "Bulletproof Monk" last night. Periodically, the movie would skip ahead a few minutes. Very, very annoying since it makes one loose enough of the story line to screw up the whole movie. I don't know if this has been reported somewhere.

This will be in a future update, but not version 3.2 or 4.0 – perhaps the one after that (4.1?).



i.e. maybe never?

Originally posted by kelliot
I agree. At some point Cablecard-based Sony/Tivo/ReplayTV-based HDTV DVRs/PVRs will be out there and then there will be significant competition.
I am actually surprised they are not available now.

I AM GETTING VERY SICK AND TIRED...

of my Moxi continually not recording my top priority programs. This happened last week with 24 and I have lost all faith in my box to record my favorite shows and this is a huge HUGE bug. I am very certain that if the box is full, it will throw an "error" when new programs are to be recorded, instead of deleting old programs to make room.

SICK AND TIRED ... MoxiGuy we've got to get this fixed or I'm ditching Moxi.

Please help.

Originally posted by shifting_leaves
Also, I have been setting all my series to keep until I delete. Usually this is well in the two to three day window but I like this setting because it keeps the shows around in case I get busy and forget to watch them. However, these seems to do a number on scheduling as it is always concerned about disk space. Does anyone recommend settings to avoid scheduling issues? There's no need to set all series to keep until you delete. The Moxi won't delete anything until it needs the space anyway -- I think you might be misinterpreting the meaning of those labels like "keep 2 days". Those flags determine priority, not that it'll necessarily be deleted 2 days later. Setting everything to keep until you delete in the end doesn't really accomplish much, and I think that could be the cause of your scheduling headaches -- maybe if it can't free up space by deleting what's already been recorded, it decides the only course of action is to not record more.

When I woke up this morning, the clock had been updated. Good work, Adelphia; your speed on this is not really encouraging.

shifting_leaves,

When I first got my Moxi, I, too, set up all of my series recordings as "keep until I delete". I did this knowing that I would watch and delete most of the shows within a couple of days, so it should never create a space problem. At the same time, I figured that those few shows that I did not watch within a couple of days would be protected. Similar to your experience, though, this led to numerous and frequent appearances of the potential conflict dialog, on which I had to constantly select "make room".

Eventually, I just found it much easier to leave the "keep until" status at the default of two days, and to manually select "keep until I delete" on the few shows that I cared to preserve for a longer period of time. I think this is essentially what Adam Tyner is suggesting, as well. I haven't had any problems since then (no missed recordings or recordings deleted before I had a chance to watch them).

rochers,

You seem to imply that your hard drive was nearly full when you missed your high priority recordings. If the drive is full of recordings that are designated "keep until I delete" and/or recordings that have not yet expired (i.e., all recordings that do not have a "!" by them), then there may not be room to record any more (regardless of its priority). In effect, any previous recording that has not expired (i.e., without a "!") is given a higher priority than any future scheduled recording.

I think the "recording priority" feature can only select higher priority programs when there is a direct time conflict (i.e., the shows overlap, even if only by a minute) -- it likely does not manage deletion of already recorded programs. For example, if you record a low-priority show earlier in the evening that is set to "keep 2 days," and that show fills the last one hour of your recording space, then even if your top priority show comes on a few hours later, it will not record, because the "keep until" preservation flag on the older low-priority show prevents the Moxi from replacing it with the new top-priority show.

If this is your situation, and your preference is that all new recordings should always have priority over previously recorded programs, you should schedule all of your recordings as "keep until space is needed". That way, the Moxi will successfully make all of your new recordings by making space on your hard drive through deletion of the oldest previously recorded shows. Of course, if you have specific shows you want to preserve, you can manually protect them.

Originally posted by cschang
I am actually surprised they are not available now.

Hi-Def Tivo is still a year away. Sony has two HD PVR's on the market already, but they utilize a poorer GUI than Moxi. Replay still has no concrete plans for HD, other than saying they will do it, eventually.

No one else on the market is currently planning dual-tuner capable stand-alone machines as far as I know- they are all single-room, single-tuner.

From what I can see, competition won't be a problem for Moxi for a good while. People need to understand that there are going to be problems- we are all early adopters here. Digeo is being bold and is taking big risks in rolling their new technologies out as fast as they are. There are going to be growing pains along the way- that's just how it is.

I'm definitely looking forward to the HD-Tivo (and hopefully someday a CableCard Moxi) which will separate the software update process from the cable companies. As long as the cable company's system properly supports the 2-way CableCard, and as long as the DVR box properly supports the 2-way CableCard, there should be no need for local system testing for every software update. Unfortunately this is still in the distant future...

I am a SoCal Adelphia subscriber with a 16:9 HDTV and a Moxi Box running 3.0X. Until Adelphia releases 3.2 and that 'native pass-thru' problem is corrected, I was wondering if it was possible to correct the analog signal issue that occurs when a Moxi is set-up for 1080i video output by splitting the coax cable from the wall? You would watch all HD programming through the Moxi and all analog programming directly through the TV by having the split cable bypass the Moxi and plug directly into the tv. Is this possible, or is there a necessary decoding in the cablebox portion of the Moxi that would prohibit a direct coax connection into the television??? I do realize I would lose all Moxi functionality if I were to bypass it.

Also, if it is possible to bypass the Moxi, where should I split the coax cable? Before connecting the cable to the input on my Monster HTS 1000 Power Center or after it runs through the Power Center (there are 3 input and output coax connections on the HTS 1000)?

Thanks!

some people do the split-for-analog very successfully. You'll be giving up trick play, but you'll probably be happier with your image. One thing to watch for is whether the split drops the signal strength to where your recorded analog shows get too many artifacts. Try it and tell us your results.

Originally posted by goonly
I am a SoCal Adelphia subscriber with a 16:9 HDTV and a Moxi Box running 3.0X. Until Adelphia releases 3.2 and that 'native pass-thru' problem is corrected, I was wondering if it was possible to correct the analog signal issue that occurs when a Moxi is set-up for 1080i video output by splitting the coax cable from the wall?
Unfortunately, v3.2 really does not fix the primary problem with analog picture quality (the "MPEG compression artifacts"). If you manually select "480i" in the "Video Output" section of "Settings", what you see now under v3.0 is identical to what you will see under v3.2. The only thing v3.2 does is automatically set the video output to analog (480i) when there is an analog signal source, so that those who are too lazy :-) to change it manually will no longer have to deal with the "scaling artifacts" that arise from the Moxi's rather poor upscaling of analog to high definition. For more detail, check out the Video section of my SPL Moxi FAQ (http://users.adelphia.net/~ksoltmann/SPLMoxiFAQ.htm#Video).

That said, you can split the cable as you described to get a better analog picture. Since the video is not being compressed into MPEG format for digital storage on the Moxi's hard drive, you won't get compression artifacts (nor will you have scaling artifacts). Just be prepared to leave the splitter in even after the v3.2 update.

It probably doesn't matter too much, but I would put the splitter after your surge suppressor. Keep in mind that you should use a high-quality splitter that is suitable for two-way communication and which passes frequencies up to at least 1 GHz (e.g., one certified for use with a cable modem). Also keep in mind that both the surge suppressor connection and the splitter will reduce your signal level to both the Moxi and the direct connection to your TV. If you have a good signal at the surge suppressor now, this shouldn't matter. But, if the signal is marginal, you may start to have problems with the Moxi, and, ironically, you may degrade the analog signal going directly into your TV.

It seems that if a show has a very long name, there is no way to see the end of it. i.e. scroll over or in the info.

Originally posted by goonly
I am a SoCal Adelphia subscriber with a 16:9 HDTV and a Moxi Box running 3.0X. Until Adelphia releases 3.2 and that 'native pass-thru' problem is corrected, I was wondering if it was possible to correct the analog signal issue that occurs when a Moxi is set-up for 1080i video output by splitting the coax cable from the wall? You would watch all HD programming through the Moxi and all analog programming directly through the TV by having the split cable bypass the Moxi and plug directly into the tv. Is this possible, or is there a necessary decoding in the cablebox portion of the Moxi that would prohibit a direct coax connection into the television??? I do realize I would lose all Moxi functionality if I were to bypass it.

Also, if it is possible to bypass the Moxi, where should I split the coax cable? Before connecting the cable to the input on my Monster HTS 1000 Power Center or after it runs through the Power Center (there are 3 input and output coax connections on the HTS 1000)?

Thanks!


First problem might be signal strength since the moxi is already splitting the signal internally. Second problem is you will need the moxi to watch digital standard-def channels. So if you want to watch "premium" channels you will still have to switch the output settings to fix the stretch.

Originally posted by goonly
I am a SoCal Adelphia subscriber with a 16:9 HDTV and a Moxi Box running 3.0X. Until Adelphia releases 3.2 and that 'native pass-thru' problem is corrected, I was wondering if it was possible to correct the analog signal issue that occurs when a Moxi is set-up for 1080i video output by splitting the coax cable from the wall? You would watch all HD programming through the Moxi and all analog programming directly through the TV by having the split cable bypass the Moxi and plug directly into the tv. Is this possible, or is there a necessary decoding in the cablebox portion of the Moxi that would prohibit a direct coax connection into the television??? I do realize I would lose all Moxi functionality if I were to bypass it.

Also, if it is possible to bypass the Moxi, where should I split the coax cable? Before connecting the cable to the input on my Monster HTS 1000 Power Center or after it runs through the Power Center (there are 3 input and output coax connections on the HTS 1000)?

Thanks!

I currently split the incoming signal at the source with a 3.5/3.5 splitter. I then have one side going to my bedroom where the cablemodem WAS. I now have DSL (but haven't cut cablemodem yet until sure) and may be able to get rid of this split. The other side goes into and 8 way powered amp and one of those outgoing feeds goes to the Moxi, another goes to the cable in on my TV. This gives each a good signal to work with and I only use the Moxi for HDTV recording or premium (DiscHD/HBO-HD) watching. The TV's ATSC tuner can get all the local HD channels just fine.

Very helpful responses. The split-for-analog seems reasonable, but then I will have to deal with the audio issues as well (currently have the optical digital out being fed into my receiver from the Moxi). I will check my signal strength on the On-Screen Diagnostics to make sure it is strong enough and doesn't drop-off below 28dB's after I split it. 2 additional questions:

1) While watching a channel through the Moxi, is there any way to view which signal (420i, 420p, 720p, 1080i) is being broadcast?

2) With an HDTV and Moxi software 3.0X, and utilizing the manual set-up to match the signal that is being broadcast, is there ever a reason to switch the video output settings to either 420p or 720p??? (it seems you would always want 1080i for HD signals and 420i for everything else - although it appears that ESPN HD is broadcast in 720).

Originally posted by xSm0ker
It seems that if a show has a very long name, there is no way to see the end of it. i.e. scroll over or in the info.
This is a known issue. MoxiGuy has said that a fix is planned for a future software version, but I don't think it's fixed in 3.2.

Originally posted by goonly
Very helpful responses. The split-for-analog seems reasonable, but then I will have to deal with the audio issues as well (currently have the optical digital out being fed into my receiver from the Moxi). I will check my signal strength on the On-Screen Diagnostics to make sure it is strong enough and doesn't drop-off below 28dB's after I split it. 2 additional questions:

1) Is there any way to view the native signal on a specific channel that is being received by the Moxi Box?

2) With an HDTV and Moxi software 3.0X, is there ever a reason to switch the video output settings to either 420p or 720p? (it seems you would always want 1080i for HD signals and 420i for everything else - although it appears that ESPN HD is broadcast in 720).

Not quite sure what you mean in 1. But I'll guess. If your TV has an ATSC/QAM tuner it most likely will caputure a bunch of what appear to be Moxi controlled stations. Mostly your local HD and a variety of digital above 99. As for HBO Discovery and the like, you need the Moxi or HD converter to tune them, unless someone knows better.

For 2 you want to set you Moxi to match your TVs native mode. ie my Sony is 720P. All signals will be up or down-converted to match up. Generally a progressive signal is superior to the interlaced, so 720p is preferred over 1080i. YMMV.

Originally posted by goonly
Very helpful responses. The split-for-analog seems reasonable, but then I will have to deal with the audio issues as well (currently have the optical digital out being fed into my receiver from the Moxi).
Yes, even if you do the analog split, you still have to change to the appropriate input on your TV whenever you switch between analog and digital channels. And, if you use a receiver for the sound, you also have to change the input there. (That is how I have mine set up, too.) Based on the number of remote control button presses required, these changes are probably a bit less cumbersome than changing the video output setting. However, in many cases I just do the latter -- the analog channels are certainly "watchable" through the Moxi using the 480i setting.

1) Is there any way to view the native signal on a specific channel that is being received by the Moxi Box?
I'm not sure I understand this question. If you wish to view specific channels at their native "resolution", you just need to switch the video output resolution to the same one as the incoming signal (under v3.0). Of course, this also depends on what your TV supports. If you want to view the signal "level" of a specific channel, the OSD menu will show this for the one or two digital channels that are currently being tuned.

2) With an HDTV and Moxi software 3.0X, is there ever a reason to switch the video output settings to either 420p or 720p? (it seems you would always want 1080i for HD signals and 420i for everything else - although it appears that ESPN HD is broadcast in 720).
In theory, I think it depends on your TV. I believe that some HD TVs only accept 1080i or 720p, not both. Some accept both, but may display one better than the other (e.g., many plasma and LCD/DLP projection TVs have native resolutions of 720p). However, even though such TVs may have to convert 1080i to 720p, the conversion is probably so good that most people probably couldn't tell.

That raises the question of how good the Moxi is at converting between HD resolutions. I don't really notice any big differences when setting the Moxi at 1080i or 720p in various combinations with channels that come in at either resolution, so I just leave mine set at 720p (the "native" resolution of my TV). However, I wouldn't be surprised if my TV was a bit better at cross-converting HD resolutions, so I may select both 720p and 1080i on the Moxi when v3.2 comes out to let my TV handle any conversions.

Somebody please correct me if I have any of this wrong. Also note that the native resolution of my Sony rear projection LCD is apparently 768p, so it probably has to convert all incoming signals, and I am just using 720p output since it is "closest" to my TV's native resolution. It's all a bit of a mystery to me. :-) Anybody else?

Originally posted by splinke


That raises the question of how good the Moxi is at converting between HD resolutions. I don't really notice any big differences when setting the Moxi at 1080i or 720p in various combinations with channels that come in at either resolution, so I just leave mine set at 720p (the "native" resolution of my TV). However, I wouldn't be surprised if my TV was a bit better at cross-converting HD resolutions, so I may select both 720p and 1080i on the Moxi when v3.2 comes out to let my TV handle any conversions.



I have noticed that my picture looks better if I let my TV convert 480i to 480p rather than setting Moxi to 480p. In theory though, I would think Moxi would have the advantage for digital and HD broadcast since it can convert it while still digital instead of the TV converting it after it's already been converted to analog.
(I hope that made sense).

Originally posted by djustl
I'm definitely looking forward to the HD-Tivo (and hopefully someday a CableCard Moxi) which will separate the software update process from the cable companies. As long as the cable company's system properly supports the 2-way CableCard, and as long as the DVR box properly supports the 2-way CableCard, there should be no need for local system testing for every software update. Unfortunately this is still in the distant future...

I suspect that the problem is that the IP belongs to Tivo and/or DNNA/ReplayTV and they are both cash poor.

The killer CE product is a Dish/DirecTV/Cablecard-capable Tivo so we could churn at will. Of course the satellite providers would never allow this, using proprietary means to prevent it, the cablecos don't have much of a choice. The advantage of the Cablecard is that one can sell the bcx if one churns, own it long enough to save money, or legally mod it if possible without fear to add storage.

MoxiGuy,

Any chance the Moxi screen has room to show the rating of a program without having to go to the "Info" screens? On my old Motorola cable box, the program rating is displayed right near the program title. It is useful when channel surfing and coming across an unfamiliar movie or program.

On the Moxi, one can occasionally see the rating if the program description is short enough that the rating (which follows the description) fits in the little window. Otherwise, you have to press the "Info" button to get the rating. Then hit it again to close it. It would be much easier and useful if the program rating was displayed right near the title on the screen.

To piggyback on Kelliot's question:
How can I currently tell what the incoming signal is? (ie. 480i, 480p, 720p, or 1080i)
It would be nice if it showed what the incoming signal was on the program description or somewhere on the info page?

McPostal and goonly,

I would concur that there is probably no reason to ever use the Moxi's 480p video output resolution. It doesn't seem to be very good, so you are probably much better off having your TV handle the 480i resolution. In fact, the 480p resolution doesn't even seem to be discussed in the Digeo literature -- probably for good reason.

goonly,

I don't know of a way to display the resolution of the incoming signal on the Moxi. The program information comes from Tribune Media Services, and I don't think they really know or care what resolution is being output by each local network/cable system. It is my understanding, though, that almost all CBS, NBC, and PBS stations, as well as HBO and certain other cable channels, use 1080i, whereas almost all ABC and Fox stations, as well as ESPN, use 720p. However, there are exceptions in many of these cases, so you would need to verify this information for your individual locality/cable system. If you did your split for direct input into your TV, and if your TV has a built-in HD tuner with QAM (cable TV demodulation) capability, you could verify this information for your local networks on your TV's info screen. (That is what I do.) Otherwise, you probably have to call or locate the information from your local cable company and/or networks.

goonly,
Maybe you and I can head over to Adelphia's Hermosa Beach office and get a status on 3.2. :)

Question: If I were to purchase a Moxi receiver (newest version) with MoxiMate, can I use it with my current Adelphia service, even though Adelphia is still only offering the older version of Moxi?

And does anyone know when Adelphia (So. Cal.) will offer the MoxiMate?

The 'old' version of Moxi is the 9012. The MoxiMate will be part of the 9022 bundle. So I'm guessing you cannot purchase a 9022 alone - in fact, I doubt a consumer can purchase one at all, but I could be wrong.

Now that it looks like Adelphia viewers will either be TWC or Comcast viewers soon, is Moxi used by either?

Originally posted by kelliot
Now that it looks like Adelphia viewers will either be TWC or Comcast viewers soon, is Moxi used by either?

Not so fast. CableVision is also in the mix.

Originally posted by joe221
Not so fast. CableVision is also in the mix. Not anymore. (http://news.google.com/news?hl=en&ned=us&ie=UTF-8&ncl=http://www.latimes.com/business/la-fi-adelphia8apr08,1,3848274.story%3Fcoll%3Dla-headlines-business&scoring=d&sa=N&start=0)

Originally posted by Adam Tyner
Not anymore. (http://news.google.com/news?hl=en&ned=us&ie=UTF-8&ncl=http://www.latimes.com/business/la-fi-adelphia8apr08,1,3848274.story%3Fcoll%3Dla-headlines-business&scoring=d&sa=N&start=0)

Yup a done deal. So now we see what happens... It can't get any worse! (Hopefully!!!) :D

MoxiGuy,

Is the Moxi Plus no longer a planned hardware upgrade by Digeo? The datasheet is still available at the old link, but all links seem to have disappeared from the Digeo web site. Also, it is not mentioned on the "Future Products" page.

"Packfan" claims on the MoxiFAQ forum to have software version 3.0.131. Is there a list of fixes for this update?

Originally posted by splinke
shifting_leaves,

When I first got my Moxi, I, too, set up all of my series recordings as "keep until I delete". I did this knowing that I would watch and delete most of the shows within a couple of days, so it should never create a space problem. At the same time, I figured that those few shows that I did not watch within a couple of days would be protected. Similar to your experience, though, this led to numerous and frequent appearances of the potential conflict dialog, on which I had to constantly select "make room".

Eventually, I just found it much easier to leave the "keep until" status at the default of two days, and to manually select "keep until I delete" on the few shows that I cared to preserve for a longer period of time. I think this is essentially what Adam Tyner is suggesting, as well. I haven't had any problems since then (no missed recordings or recordings deleted before I had a chance to watch them).

rochers,

You seem to imply that your hard drive was nearly full when you missed your high priority recordings. If the drive is full of recordings that are designated "keep until I delete" and/or recordings that have not yet expired (i.e., all recordings that do not have a "!" by them), then there may not be room to record any more (regardless of its priority). In effect, any previous recording that has not expired (i.e., without a "!") is given a higher priority than any future scheduled recording.

I think the "recording priority" feature can only select higher priority programs when there is a direct time conflict (i.e., the shows overlap, even if only by a minute) -- it likely does not manage deletion of already recorded programs. For example, if you record a low-priority show earlier in the evening that is set to "keep 2 days," and that show fills the last one hour of your recording space, then even if your top priority show comes on a few hours later, it will not record, because the "keep until" preservation flag on the older low-priority show prevents the Moxi from replacing it with the new top-priority show.

If this is your situation, and your preference is that all new recordings should always have priority over previously recorded programs, you should schedule all of your recordings as "keep until space is needed". That way, the Moxi will successfully make all of your new recordings by making space on your hard drive through deletion of the oldest previously recorded shows. Of course, if you have specific shows you want to preserve, you can manually protect them.

There is another part to all of this. From what I can tell the Moxi Algorythem (sp?) always takes into account FUTURE recordings. What I mean by that is this: Lets say you record 5 shows on Monday but also have five shows that are planned to record on Thursday because you are recording the series. If you then try setup a recording on Tuesday, Moxi might start deleting shows to make room. HOWEVER, if you wait until Wed. to set the recording for Thursday you are less likely to have shows deleted. What I am saying in a nutshell is that you will be less likly to have shows deleted if you set recordings show by show as oposed to recording the series.

Peter

thursday night all my movie channels (showtime,starz,etc) were broadcasting in spanish. checked the sap and all was normal (set to english) friday, still spanish, called charter, reset box, back to normal
today wake up and its back to spanish. reset box--back to english.

whats going on??
its only doing it on the movie channels. all other are normal

I called Charter and asked about the 3.2 update. The rep I spoke to said it will be released between April 30th and May 7th. He sounded more knowledged than other reps I have spoken to.

Originally posted by dispatcher_21
I called Charter and asked about the 3.2 update. The rep I spoke to said it will be released between April 30th and May 7th. He sounded more knowledged than other reps I have spoken to.

I received an email repose from Charter in Wisconsin and they said the 3.2 update would happen late April or early May. However, they did not say what year. Therefore, I am not holding my breath. Maybe we will have the 3.2 update for the fall TV season.

Originally posted by petersocal
There is another part to all of this. From what I can tell the Moxi Algorythem (sp?) always takes into account FUTURE recordings. ... What I am saying in a nutshell is that you will be less likly to have shows deleted if you set recordings show by show as oposed to recording the series.
Not exactly. You're right about this: The scheduling Al Gore Rhythm (ever see him dance?) er, algorithm, does calculate what would happen if all the scheduled shows were recorded and you didn't erase any of them. The dialogue says in that case, Moxi will need to delete some shows to record your new request.

But Moxi doesn't delete anything when you schedule a new show. It only deletes at the time the new show is recorded--if necessary. So, whether you schedule by series or show-by-show may effect whether you get the dialog. It won't have ANY effect on what actually gets deleted. If there's room for the new show at the time of broadcast, nothing will be deleted. So, if you watch a bunch of shows and delete them before the new show comes in, the new recording will just happen. Moxi won't delete anything on its own.

When you set a recording, and it says, "Keep 2 Days" that's a minimum, not a maximum. Should say "Keep at least 2 days"

IMHO: we need to work on how we communicate all this in the interface. I think the rules make sense.

Originally posted by MoxiGuy
Not exactly. You're right about this: The scheduling Al Gore Rhythm (ever see him dance?) er, algorithm, does calculate what would happen

>>> Someone's had a good time at a trade show!! ;-)


...IMHO: we need to work on how we communicate all this in the interface. I think the rules make sense.

>>> IMHO a 300 Gig hard drive would fix a lot of these issues. It's not like they're expensive anymore. :D

Originally posted by joe221
>>> IMHO a 300 Gig hard drive would fix a lot of these issues. It's not like they're expensive anymore. :D
I'll second that.

Originally posted by joe221
>>> IMHO a 300 Gig hard drive would fix a lot of these issues. It's not like they're expensive anymore. :D

Amen, brother!!!

ive read a few hundred pages of this forum, and have found nothing on "playing" with this box. Is there a way to turn on the Ethernet jack? is there a way to put in a bigger HD like you can with the Tivos? I havent found anything on this topic with the 9012.

thanks

-dave

Originally posted by dtoldave
ive read a few hundred pages of this forum, and have found nothing on "playing" with this box. Is there a way to turn on the Ethernet jack? is there a way to put in a bigger HD like you can with the Tivos? I havent found anything on this topic with the 9012.

thanks

-dave

Since we don't actually own it, like a TiVo or ReplayTV opening the box is a bad thing. It literally opens a can of worms. Exactly what price will your cable company charge you for "destroying" a Moxi unit when you try to return it. I'm pretty sure somewhere in that long page you signed to get it, there's a little message about tampering with the device being a no no.

I am considering signing up for a Charter bundled package that would include the Moxi box in conjunction with digital cable. As a total non-tech person, I have a couple of questions. Is channel changing really slow with the Moxi? Is PQ noticeably worse on the analog channels with the Moxi?

Apologies if these questions are answered earlier in the thread. I read a great deal but realize that the technolgy is quickly evolving so answers from a few months ago may not apply..

I currently just have standard, extended basic analog cable in St. Louis. Thanks!

Originally posted by Saluki
I am considering signing up for a Charter bundled package that would include the Moxi box in conjunction with digital cable. As a total non-tech person, I have a couple of questions. Is channel changing really slow with the Moxi? Is PQ noticeably worse on the analog channels with the Moxi?

Apologies if these questions are answered earlier in the thread. I read a great deal but realize that the technolgy is quickly evolving so answers from a few months ago may not apply..

I currently just have standard, extended basic analog cable in St. Louis. Thanks!

Channel changing is not slow, in fact I prefer it vs the regular digital cable box. It may be tid slower than when you are just 100% analog though, but nothing you can't live with. Plus with the guide data you can just scroll through the channels to see whats on without actually switching to that channel.

PQ is worse, but watchable.. it only really starts to look bad if watching it on big screen HDTV. But this problem will not matter in the next few months anyway. Sometime this summer Charter will be switching to All Digital in the STL area.

Get the Moxi, try it.. Worse case you decide to return it, best case you fall in love and wonder how you watched tv without like I did.

Originally posted by MoxiGuy
Not exactly. You're right about this: The scheduling Al Gore Rhythm (ever see him dance?) er, algorithm, does calculate what would happen if all the scheduled shows were recorded and you didn't erase any of them. The dialogue says in that case, Moxi will need to delete some shows to record your new request.

But Moxi doesn't delete anything when you schedule a new show. It only deletes at the time the new show is recorded--if necessary. So, whether you schedule by series or show-by-show may effect whether you get the dialog. It won't have ANY effect on what actually gets deleted. If there's room for the new show at the time of broadcast, nothing will be deleted. So, if you watch a bunch of shows and delete them before the new show comes in, the new recording will just happen. Moxi won't delete anything on its own.

When you set a recording, and it says, "Keep 2 Days" that's a minimum, not a maximum. Should say "Keep at least 2 days"

IMHO: we need to work on how we communicate all this in the interface. I think the rules make sense.


MoxiGuy, when the BMC 9022D comes out what setting will the DVD player use on an analog TV and HDTV? Will the DVD play at 480i on an analog TV an 1080i on an HDTV? If the DVD player does use 1080i on an HDTV I guess that will be better than progressive scan? Thanks, Craig.

Craig,

DVD's are recorded at 480i. That's their native format. If you tell Moxi that your TV can accept 480i, then that's what you'll get. If you uncheck 480i and check 1080i, then you can force the DVD output up to 1080i. Is that better than progressive scan? I don't know. (I know some theoretical reasons why it might or might not be, but I don't know the actual, observable answer. A lot depends on your equipment and how it processes the signal)

MoxiGuy

Originally posted by MoxiGuy
Craig,

DVD's are recorded at 480i. That's their native format. If you tell Moxi that your TV can accept 480i, then that's what you'll get. If you uncheck 480i and check 1080i, then you can force the DVD output up to 1080i. Is that better than progressive scan? I don't know. (I know some theoretical reasons why it might or might not be, but I don't know the actual, observable answer. A lot depends on your equipment and how it processes the signal)

MoxiGuy

Cool, that's the info I needed, thanks. Forcing the DVD player output to 1080i doesn't degrade the PQ? Also will having the setting at 1080i for the DVD player be kind of like having one of those new HD-DVD players that will come out soon? :)

Craig,

I don't know the answer to your first question. The answer to your second question is no.

MoxiGuy

I see that Charter is upgrading from 3.0.115 to 3.0.125 this week in my area. What does this upgrade do?

Mark

Originally posted by marky2306
I see that Charter is upgrading from 3.0.115 to 3.0.125 this week in my area. What does this upgrade do?

Mark
And I can confirm Packfan's earlier post on MoxiFAQ.com (http://www.moxifaq.com/) that Adelphia SoCal customers are receiving 3.0.131 (my box was updated within the last couple of days). If anything, though, the loss of audio problem that is restored by hitting the pause button then resuming play is happening even more frequently on my box now.

MoxiGuy, do you have any information on this update, and are you allowed to discuss it? Does the release of another intermediate update indicate that we will have a longer wait for 3.2? Also, are you allowed to discuss the lack of inclusion of the Moxi Plus in the future hardware section of the Digeo web site?

I recently resubscribed to ESPN-HD as their HD content has actually started to show up. The problem is the picture constantly breaks up. It pixalates about an average of once every minute or so, sound is uninterrupred. It's quite annoying. Since I can only view it through the Moxi, I'm not sure if it's a Moxi or ESPN issue. Discovery HDT (another channel I can only see through Moxi) is always perfect. Is anyone else having these issues? I'm with Adelphia West Los Angeles.

Joe,
I have the same issue with my Moxi in Manhattan Beach...also Adelphia. Other HD channels are fine....just ESPN-HD has the problem.

Same here with my ESPN-HD in Manhattan Beach with Adelphia. Thought it was a signal strength issue, but seems like the problem is more broadly spread than just on my box. I notice that the break-up is more often on high action shows like basketball and that I had much less break-up during the Masters Highlights (which was awesome by the way).

I'm guessing the ESPN-HD problem you guys are having is a regional issue. My ESPN-HD in the St. Louis area is probably one of the most problem-free channels that I have.

There was no cable operator interest in purchasing the Moxi Plus, so we quietly dropped it.

As for fixes between 3.0.115 and 3.0.131, they mostly concern specific bugs and issues, not new features. We have a team of developers who just keep grinding away at issues reported here and called in to cable operator call centers. I'll give you some examples.

We had a problem (noted earlier in the forum) with using the channel up button on certain channels. Without going into all the details, there were some cases where you had to manually enter the number to get to a particular channel instead of using the channel up and down buttons. Now you can channel up (or down) to and through the problem channel. There were aslo some issues fixed with MUSIC CHOICE channels.

Other fixes concern trick play in On Demand, making sure the Moxi gets an Internet address, channels disappearing from the lineup, cases where the box would reboot.

When we find and fix these issues in the 3.0 builds, we have to also add the fixes to the 3.2 builds. But the timing of 3.2 also depends on some additional issues Charter and Adelphia have asked us to work on before they release. We have fixes for these which are going through our own testing this week. The operators may want to verify the fixes before they actually push the release out to you.

We want 3.2 to go out with as much polish as possible. It's down to the last one or two fixes. I'll give you an update next week.

I must say, I still love my Moxi and don't plan to switch anytime in the forseeable future, but check this out:

http://www.engadget.com/entry/1234000240039648/

I hope that the 3.2 and eventually the 4.0 software coupled with the addition of the 9022/mate provide stiff competition.

I am having a couple problems with my moxi box, as of last night at 5:30 (mountain time) i no longer have any program guide information. I have called adelphia twice and still no guide information? is there any way i can force the guide information to be downloaded? Not having any guide information, also means the DVR will not work!

Originally posted by Old^Style
I am having a couple problems with my moxi box, as of last night at 5:30 (mountain time) i no longer have any program guide information. I have called adelphia twice and still no guide information? is there any way i can force the guide information to be downloaded? Not having any guide information, also means the DVR will not work!

Try the re-set button. Moxi will re-boot. My experience is that re-booting usually doesn't help, it's probably a headend problem or connection problem. Won't hurt to try. I lost the entire VOD menu structure a few weeks ago, Adel was doing work on the catalogs and head-end configurations. It came back on it's own a few days later.

yeah i have tried the reset button, even unplugged it for a half hour, still nothing. I hop this gets fixed soon since i use the DVR on a daily basis since i am never at home.

One thing to try would be calling Adelphia and making sure the modem in the Moxi is properly provisioned (and I'm probably using the terminology incorrectly). My cable provider deprovisioned the modem in my DVR last year without notifying me, and that kept the Moxi from being able to access the outside world and get guide data.

I will have to call and try that. I about 2 weeks ago changed from qwest DSL to adel hsi. and i am wondering if this had to do with the problem, because i know that the moxi keeps program information for 2 weeks.

Originally posted by MoxiGuy
As for fixes between 3.0.115 and 3.0.131, they mostly concern specific bugs and issues, not new features. We have a team of developers who just keep grinding away at issues reported here and called in to cable operator call centers. I'll give you some examples.

We had a problem (noted earlier in the forum) with using the channel up button on certain channels. Without going into all the details, there were some cases where you had to manually enter the number to get to a particular channel instead of using the channel up and down buttons. Now you can channel up (or down) to and through the problem channel. There were aslo some issues fixed with MUSIC CHOICE channels.

Other fixes concern trick play in On Demand, making sure the Moxi gets an Internet address, channels disappearing from the lineup, cases where the box would reboot.

When we find and fix these issues in the 3.0 builds, we have to also add the fixes to the 3.2 builds. But the timing of 3.2 also depends on some additional issues Charter and Adelphia have asked us to work on before they release. We have fixes for these which are going through our own testing this week. The operators may want to verify the fixes before they actually push the release out to you.

We want 3.2 to go out with as much polish as possible. It's down to the last one or two fixes. I'll give you an update next week. [/B]
If you're going to keep delaying the release of version 3.2 like this, you need to submit an incremental update to provide the native pass-through feature. The need for that far outweighs any bug-fixes or further 'polishing' you're working on.

Otherwise, freeze 3.2 so we can have it ASAP, and release bug fixes later if you'd like.

Drew

I agree with Drew. Can't you release the native passthrough in one of these "incremental" releases?

I'm really sick and tired of having to switch formats manually every freakin time I want to watch HD and then go back to analog.

I kept telling myself, oh, 3.2 isn't that far off. But everytime I talk to my cable company (Charter), it's delayed again. First end of March, then middle of April, then end of April. Now, if you're retesting with some additional fixes, the cable companies will also have to retest and we'll be lucky to have it by the END OF THE SUMMER!

This is truly ridiculous. I want VOD, which Charter says they won't incorporate until AFTER the 3.2 release. But more than anything I want the native passthrough. Please give it to us!

If only it were as simple as a firmware update.

Unfortunately every headend (mine's also a Charter) has a different set of "compat" issues which has been holding this up. I can get VOD but you can't. Maybe you have no audio issues, but I do.

If the locals are having this much trouble implementing updates, I fear their reluctance introducing future hardware and software. This may not bode well for Moxi.

Originally posted by Old^Style
I will have to call and try that. I about 2 weeks ago changed from qwest DSL to adel hsi. and i am wondering if this had to do with the problem, because i know that the moxi keeps program information for 2 weeks.
You can check the last time your box got the nightly electronic program update through your On-Screen Diagnostics (OSD) menu. If you don't know how to access the OSD, check out my SPL Moxi FAQ (http://users.adelphia.net/~ksoltmann/SPLMoxiFAQ.htm). If your last update corresponds to the day you got your cable modem, that may indicate a problem. Depending on how it was done, it is possible that the installation of your cable modem may have reduced your signal level enough to prevent your Moxi from connecting. Check out the Signal Level paragraph under the Troubleshooting section of the FAQ. You may be able to check the signal level yourself through the OSD, but Adelphia should be able to do this remotely, as well. You may have to change some splitters or get an amp or something. Be persistent, and Adelphia should take care of your problem for you.

Originally posted by awp
I agree with Drew. Can't you release the native passthrough in one of these "incremental" releases?

I'm really sick and tired of having to switch formats manually every freakin time I want to watch HD and then go back to analog.

I kept telling myself, oh, 3.2 isn't that far off. But everytime I talk to my cable company (Charter), it's delayed again. First end of March, then middle of April, then end of April. Now, if you're retesting with some additional fixes, the cable companies will also have to retest and we'll be lucky to have it by the END OF THE SUMMER!

This is truly ridiculous. I want VOD, which Charter says they won't incorporate until AFTER the 3.2 release. But more than anything I want the native passthrough. Please give it to us!

You say end of summer? Boy are you optimistic - unless of course you are considering some year in the future.

DISH network looks more and more attractive every day.

Originally posted by gjlowe
I must say, I still love my Moxi and don't plan to switch anytime in the forseeable future, but check this out:

http://www.engadget.com/entry/1234000240039648/

I hope that the 3.2 and eventually the 4.0 software coupled with the addition of the 9022/mate provide stiff competition.

This is what the Moxi should have been. Instead of waiting for vaporware upgrades and vague promises about future product developments we could be adding external storage and enjoying the full benefits of currently available technology. Now that Time-Warner has purchased Adelphia in So-Cal I can only hope that they will be offering this unit as a replacement for the MOXI.

I'm sorry, but I must have missed the part where it says this is shipping or available or in deployment. And what software does the user see? And what are the DVR features like?

Originally posted by smjbj
This is what the Moxi should have been.I'm sure if the Moxi had launched a year later, it would've had beefier capacity too. That's the way technology goes. A DVR launching in mid-to-late 2006 will probably have an even bigger hard drive along with other bells and whistles. The great thing for all of us is that the more heated the competition gets in this sector, the better product we're likely to have. I think it's kind of ridiculous to treat the Pace box like it's the second coming at this point since the only thing we really know about it has a 160 gig hard drive.

I don't think there's anything 'vague' or 'vaporware'-ish about what's being offered. We're extraordinarily fortunate to have someone from the company keeping us as up-to-date as possible. Sure, sometimes the news isn't always what we want to hear, but at least we're hearing it. I'd imagine a lot of the delays don't really have to do with Digeo specifically but the cable companies. There's so much red tape to slice through when you're working with a corporate behemoth that it's impossible to get anything pushed through quickly.

Hey guys, I just got my Moxi 3 days ago and have a couple questions. First, when I record like 3 shows, there is an exclamation mark next to one of them indicating that it may be deleted soon. I was wondering why since it's suppose to be 80 hours standard and 40 HD the guy said.

I was also wondering if there is a way to clear the canceled/deleted column?

Thanks guys!

I realy like the Moxi, and I know there are things that bug people with this box. It reminds me of my first TiVO... that's right, first of FOUR. Lots of little problems with all four. My wife hated the Tivo, because I spent more time in line at Mailbox ect. shipping of my Tivo off instead of watching TV.

But a year before I got the Moxi, I had no problems with the Tivo. 365 days, I only had to reset it a couple of times. I thought I died and went to gadget heaven! I got the Moxi after taking a job with Charter, and I have had a couple of issues, but for the most part, it has been great.

I know this company is moving the Moxi forward, and I know how excited the Charter folks are about the future of this box. I'm staying with the Moxi... not only because I work at Charter, but because it is a great deal with a very bright future.

http://www.getarrested.com/

Originally posted by IfixitBIG
I realy like the Moxi, and I know there are things that bug people with this box. It reminds me of my first TiVO... that's right, first of FOUR. Lots of little problems with all four. My wife hated the Tivo, because I spent more time in line at Mailbox ect. shipping of my Tivo off instead of watching TV.

But a year before I got the Moxi, I had no problems with the Tivo. 365 days, I only had to reset it a couple of times. I thought I died and went to gadget heaven! I got the Moxi after taking a job with Charter, and I have had a couple of issues, but for the most part, it has been great.

I know this company is moving the Moxi forward, and I know how excited the Charter folks are about the future of this box. I'm staying with the Moxi... not only because I work at Charter, but because it is a great deal with a very bright future.

http://www.getarrested.com/

How long will Charter be around? Have you read their 10-k? What will happen when Charter goes the way of Adelphia? Will we be left with only Comcast and Time Warner? What will happen to Moxi?

Originally posted by panhead4life
First, when I record like 3 shows, there is an exclamation mark next to one of them indicating that it may be deleted soon.It just means that when the Moxi needs the space, those are going to be the first recordings to go. They won't be deleted until it's necessary, though.

If the guy said that the Moxi can store 40 hours of high-definition material, he's way off.

Originally posted by cschang
goonly,
Maybe you and I can head over to Adelphia's Hermosa Beach office and get a status on 3.2. :)
Check out my post on the L.A. Adelphia thread.

Originally posted by Adam Tyner
It just means that when the Moxi needs the space, those are going to be the first recordings to go. They won't be deleted until it's necessary, though.

If the guy said that the Moxi can store 40 hours of high-definition material, he's way off.

Yeah, I didn't think 40 hours sounded right. I think it's about 12 really of HD. Hmmm, anyone know a way to clear the canceled/deleted list?

Thanks

Why do you want to clear the canceled and deleted list?

I agree with Adam. Early adoption of a technology necessitates patience and constructive feedback, not barbs and name-calling. We ARE fortunate to have a direct voice of the company to give us information and to hear our ideas, thoughts, etc. I only brought the other unit up here to illustrate that the technology is new, but growing, and too re-emphasize Adam's point that competition breeds better products.

In addition, some of your frustation, smjbj, should also be directed at the cable companies. I remember when Moxi was first demonstrated as a standalone product, and the feature set was amazing then too. A lot of the functionality of this device, including the DVI, DOCSIS modem, multi-room features, are there, but the cable companies have to agree to them as well. That is the same reason why you see certain features of cell phones diabled...the cell companies want to control access to things so they can create the pricing structure for the services offered. That is the unfortunate part of a product like this...

I'm with Charter in Northern Michigan and have recently gotten the 3.0.125 update. Things were ok for the most part before this update but now the problems are really starting to popup. Total lockups while watching recorded programs and plenty of the usual bugs.
It takes someone with some cojones to say this in regards to the last post: early adoption of a technology? hahahah. Everyone here knows the Moxi is already behind the times, WAY behind. It's like taking your broken down car back to the same con artist repairman(Charter). He keeps on telling you the next repair will be the one that fixes your car but it never happens. Soon you just have to give up and by a new car. I'm sure that's what most of us will do. And yes, I know it's not Digeo's fault, so calm down. SO DID I HIT THE NAIL ON THE HEAD OR WHAT!!!!!!

I both emphathize with the impatience and appreciate the patience expressed here. Popping "native mode" onto 3.0 may sound like a neat and easy idea, but in reality it's a recipe for longer delays. As for the actual release date, I encourage everyone to take the most pessimistic vew expressed on the forum. That will maximize your odds of being pleasantly surprised ;)

Originally posted by MoxiGuy
I both emphathize with the impatience and appreciate the patience expressed here. Popping "native mode" onto 3.0 may sound like a neat and easy idea, but in reality it's a recipe for longer delays. As for the actual release date, I encourage everyone to take the most pessimistic vew expressed on the forum. That will maximize your odds of being pleasantly surprised ;)

Scotty! I need more POWER man! Can you do it?!?

Originally posted by MoxiGuy
Why do you want to clear the canceled and deleted list?

They're gonna be switching our box within a month for some newer one. Would just be nice to be able to clear it for privacy reasons...anyone know how?

Originally posted by jaywatts
It takes someone with some cojones to say this in regards to the last post: early adoption of a technology? hahahah. Everyone here knows the Moxi is already behind the times, WAY behind. It's like taking your broken down car back to the same con artist repairman(Charter). He keeps on telling you the next repair will be the one that fixes your car but it never happens. Soon you just have to give up and by a new car. I'm sure that's what most of us will do. And yes, I know it's not Digeo's fault, so calm down. SO DID I HIT THE NAIL ON THE HEAD OR WHAT!!!!!!

I would say "Or What". How many DVR's do you know that have dual HD-capable tuners? I know that DISH makes one (with a replacement model available soon), and that's about it. How far behind the times can this box be? Does TiVo have the ability to do ANY HD?

With regards to my cojones... I don't know what is so bold about my statement. The Moxi was released in my area around January 6th. I would classify current users as "Early Adopters". In addition, the Moxi box is not even really advertised on my cable company's site. Their TV adds talk about DVR, but not Moxi.

Originally posted by MoxiGuy
I both emphathize with the impatience and appreciate the patience expressed here. Popping "native mode" onto 3.0 may sound like a neat and easy idea, but in reality it's a recipe for longer delays. As for the actual release date, I encourage everyone to take the most pessimistic vew expressed on the forum. That will maximize your odds of being pleasantly surprised ;)
Hey Moxiguy,

My point is that you (Digeo) need to prioritize this particular feature, because there are several of us who have been waiting for months because of the hassles of switching the video mode every time we channel surf. When we were told it was in the hands of the cable companies, that was one thing...but now you're telling us that it's back in Digeo for more mods and testing, for things most of us don't care about. That's unacceptable, as far as I'm concerned, when there's a fix for a *major* problem that's aready been deployed in some markets.

I avoid watching SD tv, sometimes, because it's an ordeal...makes me feel like I've got only 10 or so channels to watch.

It's not necessarily that easy, though. Moving stuff from one version to another introduces more potential for problems, meaning more testing, etc....getting this to work may depend on other fixes and settings that inherently can't work with older versions...

Originally posted by MoxiGuy
Why do you want to clear the canceled and deleted list?

If one's son or daughter or worse yet, mother-in-law is able to see every show that someone recorded and deleted, it might prove a little embarrassing from time to time. :o

Originally posted by MoxiGuy
I both emphathize with the impatience and appreciate the patience expressed here. Popping "native mode" onto 3.0 may sound like a neat and easy idea, but in reality it's a recipe for longer delays. As for the actual release date, I encourage everyone to take the most pessimistic vew expressed on the forum. That will maximize your odds of being pleasantly surprised ;)

I'm a little confused. Why can't the 3.2 code be frozen and placed on an isolated branch of development? I don't think bringing a new feature down to 3.0 would be a good idea, but why continually chase bugs in 3.2? When these other bugs come up, fix them on the Main Trunk (not the 3.2 branch). Then, after 3.2 is released, merge it back down with the Main Trunk, get all the bug fixes incorporated, and release 3.2.1 (or whatever).

It's not like 3.2 will be bug free anyway. It's just the nature of software. If you continually chase bugs as they popup, you'll never release.

...just my $0.02...

Originally posted by Adam Tyner
It's not necessarily that easy, though. Moving stuff from one version to another introduces more potential for problems, meaning more testing, etc....getting this to work may depend on other fixes and settings that inherently can't work with older versions...

Digeo isn't your problem- your cable system is. I'm on Sunflower Broadband in KS, I have had 3.2 with VOD capability for over a month running on a 160gb 9022 BMC model and I couldn't be happier. I know that the system in Bend, OR is fully up and running as well.

Digeo's technology and software isn't your problem- your problem is coming from much closer to home...

Originally posted by strawberry
Digeo isn't your problem- your cable system is. I'm on Sunflower Broadband in KS, I have had 3.2 with VOD capability for over a month running on a 160gb 9022 BMC model and I couldn't be happier. I know that the system in Bend, OR is fully up and running as well.

Digeo's technology and software isn't your problem- your problem is coming from much closer to home...

I can't wait for th BMC 9022D to come out in the St. Louis area. How is the picture quality on the DVD player? Is it as good as a progressive scan? I know if you set the BMC 9022D to 1080i on an HDTV the DVD player will output to 1080i. Thanks, Craig.

Originally posted by strawberry
Digeo's technology and software isn't your problem- your problem is coming from much closer to home... I know. I'm not arguing otherwise. I'm not even complaining.

I wanted to let MOXI users in Greenville know that the VOD equipment in their area is switching to another vendor in early may. They are going from Concurrent to Tandberg(n2bb). I believe that Concurrent VOD servers was the reason for the delay in most VOD markets for Charter.

It could be the reason why STL Market changed concurrent servers for C_Cor earlier in the year.

Mark

Originally posted by strawberry
[B]Digeo isn't your problem- your cable system is.
The cable system *was* the problem, but now Digeo decided it needs to add more improvements to the 'not yet released' versions of 3.2 that were slated for Adelphia and Charter. Now it's Digeo who's holding it up again, which the way I see it, is a giant step backwards. :mad:

Originally posted by drew65
The cable system *was* the problem, but now Digeo decided it needs to add more improvements to the 'not yet released' versions of 3.2 that were slated for Adelphia and Charter. Now it's Digeo who's holding it up again, which the way I see it, is a giant step backwards. :mad:

What? How do you glean that from:

Originally posted by MoxiGuy
When we find and fix these issues in the 3.0 builds, we have to also add the fixes to the 3.2 builds. But the timing of 3.2 also depends on some additional issues Charter and Adelphia have asked us to work on before they release. We have fixes for these which are going through our own testing this week. The operators may want to verify the fixes before they actually push the release out to you.

Originally posted by Adam Tyner
What? How do you glean that from:

Right here:

We want 3.2 to go out with as much polish as possible.

I say forget polish...just get it out.

Originally posted by drew65
Now it's Digeo who's holding it up again, which the way I see it, is a giant step backwards. Originally posted by Adam Tyner
What? How do you glean that from:
Originally posted by MoxiGuy
When we find and fix these issues in the 3.0 builds, we have to also add the fixes to the 3.2 builds. But the timing of 3.2 also depends on some additional issues Charter and Adelphia have asked us to work on before they release. We have fixes for these which are going through our own testing this week. The operators may want to verify the fixes before they actually push the release out to you.

I personally "glean" it from:
When we find and fix these issues in the 3.0 builds, we have to also add the fixes to the 3.2 builds.
It's OK to me if the first release of 3.2 has a few bugs in it that aren't in 3.0 (as long as they're not critical). I'd just pick up those fixes in 3.2.1 if the merge process worked that way...

Originally posted by drew65
I say forget polish...just get it out. ...but then this forum would be inundated with complaints that the new release is buggy. You might be okay with releasing an incomplete product, but apparently the cable companies (the guys who pay the bills) aren't.

Two replies, but not a single substantive answer. Show me where it says that the cable companies are ready to deploy 3.2 as-is but Digeo is dragging its feet. That's what you said above, and I don't see any evidence to suggest that.

Originally posted by Adam Tyner
...but then this forum would be inundated with complaints that the new release is buggy. You might be okay with releasing an incomplete product, but apparently the cable companies (the guys who pay the bills) aren't.
It'll be no more buggy than it is now...the only issue is whether they fix them later or even later. They could otherwise release 3.2 soon, and fix what's most important.

Originally posted by drew65
It'll be no more buggy than it is now...It certainly could be.

And what you consider to be "most important" doesn't necessarily reflect what the cable companies want. The impression I'm getting from everything I'm reading is that Adelphia and Charter require certain changes to be made before rolling out the new version. I don't get that this is Digeo's call at all.

Originally posted by marky2306
I wanted to let MOXI users in Greenville know that the VOD equipment in their area is switching to another vendor in early may. They are going from Concurrent to Tandberg(n2bb). I believe that Concurrent VOD servers was the reason for the delay in most VOD markets for Charter.

It could be the reason why STL Market changed concurrent servers for C_Cor earlier in the year.

Mark

Mark, I forgot if I asked you if you know when St. Louis is getting the BMC 9022D? Will their be a waiting list for it? Will you see it on the bill that the BMC 9022D is available? Thanks, Craig.

Craiger01,

From what I hear about BMC 9022d/Mate there are some real show stoppers. Such as tiling when a DVD is being played.

Mark

Originally posted by Adam Tyner And what you consider to be "most important" doesn't necessarily reflect what the cable companies want.
Well, that's why we have a discussion board here, right? To voice our own opinions and criticisms. What I consider "most important" is certainly the cable company's business...we end users are ultimately the ones who pays the bills, and if I'm dissatisfied, I'm sure as heck going to let people know about it. And besides, the 'polished' comment undoubtedly reflects the intentions of Digeo, not the cable companies. All I'm saying is that it is *my* opinion, which matters because I pay to use this thing, that being prompt is more important at this point than being polished. Do you agree with this statement, or do you enjoy waiting? Why are you being so defensive, anyway?

Originally posted by drew65
What I consider "most important" is certainly the cable company's business.I'm just saying that you're using "most important" as an absolute term, as if the other bug fixes are inconsequential to the world at large and that the one and only thing that matters at all is native passthrough.

Do you agree with this statement, or do you enjoy waiting?Neither, actually.

Why are you being so defensive, anyway? The same reason you're on the attack? I have a strong point of view and am conveying it. Also, aside from the fact that I think you're being completely irrational, a lot of the usefulness of this thread hinges on MoxiGuy's presence, and I'd hate for an unnecessarily hostile atmosphere to run him off.

The short version: The cable companies determine what updates go out to users and when. Adelphia and Charter have requested certain changes to be made before they roll out 3.2. Despite the combination of those two statements, you keep complaining that Digeo is the one responsible for the hold-up. I just can't fathom how you have this point of view where the cable companies are clamoring to release an incomplete version, but Digeo's the one at fault. As several other people have posted, 3.2 is out there. Other cable providers have it. If yours doesn't, then it's because they're not ready for it yet.

I'm sure someone affected by one of the bugs in a current version thinks, "No, wait! Fix this first! Native passthrough can wait. Just fix the the thing I want, and you can hold off on the rest." I know you think your needs supercede everything else, but Charter and Adelphia serve a larger user base than a few dozen people on an Internet message board.

Adam, I'm sure it doesnt matter in the grand scheme of things, but I totally agree with you. People need to realize that the 'one thing' they want fixed first might be the last thing that their neighbor wants fixed. We all need to realize that these cable companies are not trying to cater to one specific user, but rather to cater to a huge group of people. I'm sure they would rather have a few impatient people complaining about not getting the 3.2 update instead of rolling out a buggy update that has a larger group of people calling and jamming up their support lines.

I also agree that the 'irrational strain' could possibily run MoxiGuy off, which none of us want. MoxiGuy and Digeo have been FAR more proactive than any other company I have ever seen in cases like these. MoxiGuy sits on this thread, doling out advice and facing criticism every day. Does he have to do this? Of course not. But he and his company seem very willing to do whatever it takes to please their customers. Shoot, I don't think I could name another company that I am familiar with that shows that kind of commitment.

Personally I love my Moxi. Does it have room for improvement? Sure, most products do. But I can personally live with its flaws. If I couldn't, I would get something else...not bitch and moan about it.

You're not going to run me off by passionate, emphatic, expression of your priorities. I summarize them, quote, them, and send them around to our executives, quality assurance teams, support groups, and product management.

I'd hate to see this forum bland out. Wouldn't be as valuable to your purposes or Digeo's.

Personally, I really could care less about native passthrough. I don't have an HD TV. I use my moxi as a DVR, not an HD receiver. Therefore, native passthrough is certainly not "the single most important thing" to me!! However, some of the other bugs, such as correcting the audio dropouts and the fastforward on certain channels, ARE important to me.

On a side note, a previous comment by Drew65 stated "It'll be no more buggy than it is now..."

wow. umm. I'm flabbergasted...This has to be one of the single most uninformed and outright DANGEROUS comments about software updates I have ever seen.

If I ever released a fix without thorough testing to ensure it didn't break anything else, I'd be standing in the unemployment line in a hurry! Fixes almost always correct the reported problem (otherwise they wouldn't be fixes :) ) but software is not a set of discrete bugs and bits of code. It's all interrelated and a modification can have strange interactions at times.

How would you like it if they released native passthrough and a side-effect of that was that no show could be recorded beyond a half-hour?? it's entirely possible to have things like that occur without extensive testing.

Originally posted by jokerswild
Personally, I really could care less about native passthrough. I don't have an HD TV. I use my moxi as a DVR, not an HD receiver. Therefore, native passthrough is certainly not "the single most important thing" to me!! However, some of the other bugs, such as correcting the audio dropouts and the fastforward on certain channels, ARE important to me.

On a side note, a previous comment by Drew65 stated "It'll be no more buggy than it is now..."

wow. umm. I'm flabbergasted...This has to be one of the single most uninformed and outright DANGEROUS comments about software updates I have ever seen.

If I ever released a fix without thorough testing to ensure it didn't break anything else, I'd be standing in the unemployment line in a hurry! Fixes almost always correct the reported problem (otherwise they wouldn't be fixes :) ) but software is not a set of discrete bugs and bits of code. It's all interrelated and a modification can have strange interactions at times.

How would you like it if they released native passthrough and a side-effect of that was that no show could be recorded beyond a half-hour?? it's entirely possible to have things like that occur without extensive testing.
You're forgetting that this modification *already* works, and is being used as we speak by other cable companies. If it created new problems, we'd have heard about them.

Software fixes more often than not don't affect anything beyond the scope of what they're intended to fix. If the code is reasonably modularized, it's just a matter of adjusting the logic of how it decides which resolution to display. There's no reason it should affect something like recording duration and so forth.

obviously Digeo should fire MoxiGuy and hire drew65 to replace him. Drew65 obviously knows more about this technology than anyone else out there....









/sarcasm

Originally posted by abcward
obviously Digeo should fire MoxiGuy and hire drew65 to replace him. Drew65 obviously knows more about this technology than anyone else out there....









/sarcasm
Uh, I'm not criticising MoxiGuy at all. In fact, judging from his last post, it seems he cares what we think, and is passing it on to the right people (thanks, BTW). I'm just saying that it's long overdue that they release this feature to us. Geez, I make one comment, and suddenly everyone starts arguing with me. It's not like this is something that needs a solution. The solution has existed for probably a year, now, from what I've gathered going back through this thread...it's insane that we can't use it, yet.

Drew

Originally posted by MoxiGuy
You're not going to run me off by passionate, emphatic, expression of your priorities. I summarize them, quote, them, and send them around to our executives, quality assurance teams, support groups, and product management.

Good for you, MoxiGuy !!!

And tell dem executives this.....I love my Moxi but what I would MOST like to see is more storage capacity.

Regarding native passthrough or automatic aspect ratio adjustment.....

Which current HD DVRs or receivers DO NOT have at least one of those two functions now?

In my opinion, it is a standard feature nowadays, and one HD users expect.

That said, I realize the issues of getting new software out the door, the question is timeliness and customer satisfaction, which I think is more in the court of the cable companies, and as far as I can tell, the Moxi is just a blip on their radar compared to all the other receivers they have deployed to their users.

MOXIGUY,

How about getting a forum area like SprintPCS has? Something like devforum.sprintpcs.com except devforum.digeo.com. Then the execs could see first hand what the consumer is after. I love MOXI but it has its drawbacks and this forum addresses them.

Just my thoughts.

Rich

Originally posted by drew65
You're forgetting that this modification *already* works, and is being used as we speak by other cable companies. If it created new problems, we'd have heard about them.
We have heard about problems. MoxiGuy stated a few days ago: "...[T]he timing of 3.2 also depends on some additional issues Charter and Adelphia have asked us to work on before they release. We have fixes for these which are going through our own testing this week. The operators may want to verify the fixes before they actually push the release out to you."

The two cable companies that are running 3.2 (Sunflower Broadband and BendBroadband) are single-system operators with uniform technology. Adelphia and Charter each operate a large number of cable systems in different cities. These were likely cobbled together over time and include many different types and levels of technology which can lead to compatibility issues. Adelphia and Charter probably insist that these issues be worked out prior to deployment. Otherwise, their central customer support lines will be flooded with Moxi calls with a bunch of unique problems that vary from system to system.

Software fixes more often than not don't affect anything beyond the scope of what they're intended to fix. If the code is reasonably modularized, it's just a matter of adjusting the logic of how it decides which resolution to display. There's no reason it should affect something like recording duration and so forth.
Native-mode passthrough is only one of many changes in 3.2. It also includes changes to the first-run recording feature, addition of fast-forward and rewind compensation, addition of 15-minute forward and backward skips, support for the DVI port (for future activation), major modifications to the Ticker, addition of Jukebox and Photos, as well as fixes for problems with tuning, video and audio glitches, parental control, fast forward, etc.

That said, I agree that it will be nice to have 3.2, and I wish the fixing and testing were going much faster. It's valuable to state this opinion, but I think the message has been received now, and we are in danger of beating a dead horse.

Having read the last few posts, I'd like to retract a few of my last comments about how Digeo handles their code releases. It was simply me speaking from frustration because the little bugs I run into every day start wearing me down (see http://www.avsforum.com/avs-vb/showthread.php?postid=5431605#post5431605 ).

I now believe that my frustration of not getting these fixes (or at least some of them) was misdirected. I really should be getting frustrated with Adelphia instead of Digeo for the delays. I just didn't realize that the software had already been finished and others were running with it and it's Adelphia that keeps asking Digeo for further polishing.

Anyone have any ideas how we can apply pressure in the right direction (ie. the cable companies)? It's too bad we don't have an AdelphiaGuy on this forum. ;-)

Originally posted by kyleki
Having read the last few posts, I'd like to retract a few of my last comments about how Digeo handles their code releases. It was simply me speaking from frustration because the little bugs I run into every day start wearing me down (see http://www.avsforum.com/avs-vb/showthread.php?postid=5431605#post5431605 ).

I now believe that my frustration of not getting these fixes (or at least some of them) was misdirected. I really should be getting frustrated with Adelphia instead of Digeo for the delays. I just didn't realize that the software had already been finished and others were running with it and it's Adelphia that keeps asking Digeo for further polishing.

Anyone have any ideas how we can apply pressure in the right direction (ie. the cable companies)? It's too bad we don't have an AdelphiaGuy on this forum. ;-)

Or better yet, is there a TimeWarnerGuy? (WestCoast Edition!) :D

Still waiting....

The hold up for 3.2 might be in Adelphia's hands now, but I believe it has only been deployed recently (about a month or so). Where was the holdup prior to March?

I'm a frustrated Moxi user who has been waiting for native mode passthrough ever since giving up my moto box (which had passthrough) for a new and improved Moxi DVR last October.

I guess everyone has adopted the Microsoft approach of software development.

Originally posted by SoCalTMan


I guess everyone has adopted the Microsoft approach of software development.

Well when you are the market leader you establish customer expectations and market performance.

hehe

Mark

Originally posted by marky2306
Well when you are the market leader you establish customer expectations and market performance.

hehe

Mark

Mark any idea on when the BMC 9022D will be available in St. Louis? I know asked this question before but you forgot to give a date. Thanks, Craig.

Crainger01,

Dont have one. Sorry.

Mark

Originally posted by skippy_rq
MOXIGUY,

How about getting a forum area like SprintPCS has? Something like devforum.sprintpcs.com except devforum.digeo.com. Then the execs could see first hand what the consumer is after. I love MOXI but it has its drawbacks and this forum addresses them.

Just my thoughts.

Rich

I was hoping mine would turn into something Digeo would use regularly....

BTW if anyone has any opinions on how it should be organized or the interface, feel free to let me know...

http://www.moxifaq.com

Execs have this URL and can see first-hand without starting another forum. Many of our developers and execs and the chairman of the board all have cruised these forums. I'm the designated poster (poster boy?), but there are a lot of other Digeo eyes on this board--as well as measlick's site, jbarr's, and splinke's.

Not sure what we'd gain by opening yet another site... but, when the time is right, we might.

I suspect that I'm going to be TWC soon. What does this mean for Moxi and me?

A valid question is how does the Moxi compare with TWC's HDTV PVR? What are TWC's plans for PVRs? Like I have a choice other than sat.

The local charter people on the phone claim this is a known issue, though that's after they try to convince me to reboot & jump through other hoops. My bmc seems to have issues with audio on digital channels, especially on-demand. The gain seems to be set extremely low, so that the volume on the tv has to be cranked, causing extreme static. St. Louis, 63125, BMC 9012, l/r stereo cables to analog television. Box doesn't have an rf out on it.

Is this a known bug?

On a totaly different subject: American Idol on FOX!

I saw in Tuesday's paper that the American Idol results show on Wednesday would be a full hour. Tuesday night, I set my MOXI to record both the 8:00-8:30 (CDT) slot, as well as the 8:30-9:00 slot for "Life on a Stick".

Before going to my meeting Wednesday night, I checked the channel listings and saw it had been updated and American Idol was one hour; it was marked with the blue hollow circle to record. Good to go!

My wife was home and watching it, and noticed the recording started at 8:00 but ended at 8:30. She then pressed record after 8:30 and got the second half recorded. Both "episodes" were labeled American Idol.

Question: when a show's length is updated as in this case, is the "set to record" time automatically updated? It didn't appear to work in this case.

And if this is a bug that causes 3.2 to be delayed, put it on a lower priority!

Nope, same thing happened to us, my wife was really upset about it stopping at 8:30!!! Definitely a bug!!!

My recording of American Idol also ended at 8:30 last Wednesday (Charter in Rochester, MN)

I couldn't care less about native pass through. I only watch and record HDTV though the Moxi.

Give me DVI!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

The past couple of days i have been losing my picture while watching live tv. It was start "scrambling" then eventually get a blank screen. still have sound tho. when i change channels its still the same. only way to get pic back is reboot. any one else have/had this problem

DuctTaper, measlick, jokerswild: this issue will be addressed after 3.2. (The developer emailed me that it's fixed in 4.0).

tnsportrac: can you say where you are located? Was everything fine until "past couple of days"?

I just got my new Moxi box yesterday and have a few questions that I'm hoping someone can answer.

1) This box is LOUD! My wife walked into the living room (about 15 feet from the box, the tv was on, and volume up) and says 'what the hell is that sound'?!? Do I have a bad box or is this normal? I really want one in my bedroom but there is no way I would be able to sleep with that fan.

2) I have a fairly new Fujitsu plasma tv but can't get the remote to recognize it. I followed the instructions stating to hit the up arrow and then mute to go through all the codes. I did this for quite a while but I don't know when I need to stop. How many codes are there? Will there be any indication that I went through all possible codes?

3) The HD signal is incredible but the lower stations aren't much better than having rabbit-ears. Is this normal for other SoCal Adelphia users?

Thanks in advance for any/all comments.

MoxiGuy-- im in Lenoir City, TN. charter

it just started within the last week--right after i was having trouble with my movie channels being broadcast in spanish.

Originally posted by gjlowe
I agree with Adam. Early adoption of a technology necessitates patience and constructive feedback, not barbs and name-calling. We ARE fortunate to have a direct voice of the company to give us information and to hear our ideas, thoughts, etc. I only brought the other unit up here to illustrate that the technology is new, but growing, and too re-emphasize Adam's point that competition breeds better products.

In addition, some of your frustation, smjbj, should also be directed at the cable companies. I remember when Moxi was first demonstrated as a standalone product, and the feature set was amazing then too. A lot of the functionality of this device, including the DVI, DOCSIS modem, multi-room features, are there, but the cable companies have to agree to them as well. That is the same reason why you see certain features of cell phones diabled...the cell companies want to control access to things so they can create the pricing structure for the services offered. That is the unfortunate part of a product like this...

Please understand that I'm not trying to bash MOXI (Diego). We are all being held hostage by the cable companies. They have a strangle hold on content as well as technology and only release it in dribbles when they are "comfortable" with it. I guess what I'd really like to see is a unit like the MOXI with all it's potential intact sold as a standalone unit, including a cable card capable tuner (or two). I would be willing to pay wahtever it cost just to be out from under the heel of Aldephia (et. all.)

Originally posted by mikkeee
I just got my new Moxi box yesterday and have a few questions that I'm hoping someone can answer.

1) This box is LOUD! My wife walked into the living room (about 15 feet from the box, the tv was on, and volume up) and says 'what the hell is that sound'?!? Do I have a bad box or is this normal? I really want one in my bedroom but there is no way I would be able to sleep with that fan.

2) I have a fairly new Fujitsu plasma tv but can't get the remote to recognize it. I followed the instructions stating to hit the up arrow and then mute to go through all the codes. I did this for quite a while but I don't know when I need to stop. How many codes are there? Will there be any indication that I went through all possible codes?

3) The HD signal is incredible but the lower stations aren't much better than having rabbit-ears. Is this normal for other SoCal Adelphia users?

Thanks in advance for any/all comments.


Yes, Adelphia's analog PQ is pretty bad in Ventura County.

It looks like we'll have TWC in a year or so, but that just means the box may change.

I currently have a Moxi box through Charter cable in Maryville, TN. Prior to this one, I had DVR's from Comcast in Knoxville (4 months) and Bright House in Orlando (almost 2 years). Without a doubt, the Moxi box is the absolute worst of the three in terms of stability and reliability. I have hours of recordings with no sound. Every time I record, I lose audio on all the analog channels (except the channel I'm recording), so subsequent scheduled recordings end up silent. This has been the most frustrating experience I have ever had with a piece of consumer electronics equipment. It is totally useless as a DVR, but Charter will not replace it because the problems are due TO THE SOFTWARE, and replacing the box would not resolve the problem. I am returning the glorified paper weight and asking for my rental fees to be refunded.

As the director of a software development group, I would be humiliated to have a piece of software so obviously defective and poorly tested thrust upon my customers. Digeo should study the DVR used by Bright House (Scientific Atlanta with Passport). It was rock solid from a programming standpoint (although their hard drive reliability was a problem, but that was more of a Maxtor issue) and definitely well ahead of the Moxi in terms of usability.

All I can say is thank goodness for my 12 year old VCR that has never failed to record what I want, when I want.

ugo has a video of a HD motorola recorder Using the TV guide UI. Not much on the model details BMC maybe? Here is the link for those interested:

http://www.ugo.com/channels/video/player.asp?articleid=13917

The Motorola Digital Video Recorder
See how the tech giant is stretching its arms into the world of digital video recording in our exclusive video interview.

Internal Pics of moxi tryed hard drive upgrade and Ram upgrade some questions

Pics Inside the moxi


moxifaq.com/forum/topic.asp?TOPIC_ID=136

Originally posted by adash66
ugo has a video of a HD motorola recorder Using the TV guide UI. Not much on the model details BMC maybe? Here is the link for those interested:

http://www.ugo.com/channels/video/player.asp?articleid=13917

The Motorola Digital Video Recorder
See how the tech giant is stretching its arms into the world of digital video recording in our exclusive video interview.

Drooling! Just the grid interface alone makes it superior to Moxi! I assume (yes I know) that Moto is pulling away from Moxi? Why support two devices that do the same thing? Maybe TW will support this as they take over Adelphia? One thing he never said was if it had DVI or HDMI and pass through of 4:3 imaging. One can only hope!

Mikeee,

You might want to take a look at http://users.adelphia.net/~ksoltmann/SPLMoxiFAQ.htm which addresses and summarizes most of the questions that have been posted on this terrifc thread.

Terry

Originally posted by Silviarunner
Internal Pics of moxi tryed hard drive upgrade and Ram upgrade some questions
Legal: If the box is owned by your cable company, I doubt that your leasing arrangement gives you permission to do this.
Technical: The drive in your Moxi box is locked to that particular box. You couldn't even transplant it into another Moxi Box. Content on the drive is Triple DES encrypted (http://en.wikipedia.org/wiki/Triple_DES). If you managed to get another device to recognize the drive, it wouldn't recognize the contents.

(edit: added "If")

i own the box charter does not own it

Originally posted by Silviarunner
i own the box charter does not own it So you shelled out $500 (or however much it is) for it? If not, you're wrong.

450 spendy penny

I didn't think you could buy the BMC 9012 or BMC 9022D? Only rent them.

No you can perchase them from charter directly but you have to be at a corperate office. Couple of them pop up on ebay sometime for like 300 to 400 dollars. but most of the time it is an older version of the bmc 9012. (there are 2 different versions)

Is it good to buy one of the models? Or just rent them? If you count the digital cable fee plus the moxi fee that could save you money per month if you buy the box. I wonder if the BMC 9022D is still around $500.00? On the other hand if you rented them it could allways upgrade to the latest model.

Originally posted by Craiger01
Is it good to buy one of the models? Or just rent them? If you count the digital cable fee plus the moxi fee that could save you money per month if you buy the box. I wonder if the BMC 9022D is still around $500.00? On the other hand if you rented them it could allways upgrade to the latest model. 9022D will cost the cable company more than a 9012. (it includes a bigger hard disk drive, DVD player, and the circuitry that lets it talk to the Moxi Mate).

Originally posted by MoxiGuy
9022D will cost the cable company more than a 9012. (it includes a bigger hard disk drive, DVD player, and the circuitry that lets it talk to the Moxi Mate).

Moxiguy just double checking is it true that you can buy the BMC 9012 and 9022D from your local cable company? I guess that means the 9022D will be more than $500? Would you still have to pay the monthly Moxi fee if you bought one? If it really is true that you can buy either of those models, I guess most people rent than buy?

Some operators allow a choice of lease or purchase. Some don't. I don't have all the particulars, but as far as I know, Charter does not sell the units to subscribers.

i purchased one to try to figure out how all the software works and see if i could find a way to get the media off the moxi on to my computer. That way i could burn them to DVDs and not have to go to wallmart/Bestbuy and buy them. Or mod it:) biger hard drive;) Faster.

Hey MoxiGuy I have a good letter here I sent to Charter concerning 3.0.125 and the current issues. Please give this a read and let me know what you think: Hopefully I will get a good response from them :)

I consider myself a very knowledgable person in all issues concerning the Moxi and it's parent company Digeo. My experience with the Moxi has been very enjoyable thus far over the last couple of months, but as soon as my Moxi software was updated to version 3.0.125 my problems have multiplied tenfold overnight. Yes, I'm a geek who checks my sofware version on a daily basis. My Moxi has never had any problems whatsoever and never locked up once before this update and this has nothing to do with overheating as my box has many feet of space on all sides. I now have my box locking up multiple times a day while watching recorded programs and as I write this it just locked up for the second time today while my wife was watching a recorded softball game. It also has problems with missing recorded programs, only recording partial parts of scheduled programs, and now audio loss is an issue on many channels. I cannot stress enough that I did not have a single problem with my box until the buggy release of 3.0.125. I am very aware that Charter is working hard on getting the 3.2 software update pushed out but for me it couldn't come any sooner.
I really want to keep my Moxi box and stay with Charter because it it one of the few affordable boxes to record HDTV on my 52" widescren. As soon as it is testing or being pushed out I would like to be first on the list to get 3.2 or even beta test it because my box isn't very usable at all right now. I hope this can be resolved soon because I really don't want to switch to Dish Network. Thank you very much, Jay and Molly Watts

Is Digeo considering using an HD-DVD or Blue-Ray DVD Player for any future Moxi products? Or is Digeo going to wait and to see if they come up with just one high-def DVD standard? Thanks, Craig.

Craig,

We have time to decide. What would you like us to do.

MoxiGuy

Originally posted by MoxiGuy
Craig,

We have time to decide. What would you like us to do.

MoxiGuy

Sorry just making a suggestion. I read that report on this forum that said they were trying to come up with one standard for high-def DVD.

http://www.avsforum.com/avs-vb/showthread.php?s=&threadid=530557

As someone who would not know the difference between 'native passthrough' and native dancing, I think MOXI is great!

My 3.2 software missed the 2nd half of American Idol (I can live with that), my sound disappears occasionally, recording prematurely stops, the analog picture is bad (although I think I am used to it), and it freezes once in a while.

I don't know if the other DVRs are better--this is my first; however, for just a few dollars a month, I can record HD and have a pretty reliable system. This forum (the monster it is) has been very informative for even the non-geek old guys like me. I also agree that it is incredible that Digeo has MOXIGUY responding to all the abuse. Let us not forget to praise him as a stand up 'guy'. Think Qwest would ever have one of their people on a forum!!

I would never buy the box--I have the 9012 and BendCable is already offering the 9022 with MOXIMATE--I am waiting for the next box!!! Hey, this is Bend, Oregon anyway where we are still skiing, playing golf, biking, kayaking... TV is TV. The fact a small market can have MOXI and unlimited download speeds on our cable modem is great and appreciated.

I am ready for software update 4.0--I assume BendCable will be one of the first to get it!

Lets see...many of us are still on 3.1x software and have issues, you are on 3.2 and have issues and ready for 4.0.

I am on 3.1x with Adelphia, no freezes, audio goes out occasionally, but comes back with a channel change. I would keep what I have if it had native passthrough or automatically adjusted the aspect ratio.

In respone to Jay's note, I have the same software release (I have Charter in Madison, WI), and have had no new problems...my box froze a couple times before I got the update, and actually hasn't once since. I regularly record and watch HD programming. Sounds to me like you probably have bad hardware. Try getting the hardware replaced before blaming it on the software. I suppose it's also possible that the software update was somehow corrupted when it installed on your box, but either way I don't think it's the actual content of the update that's the problem. BTW I can't wait to get 3.2 either, but I don't think the new update has caused any new problems (nor fixed anything that I can see).

Hi. I work for Charter supporting the Moxi/BMC and HD services. I've been reading the thread for a while now and thought i'd create an acct on the off chance there's a question I can answer here and there. I've gained so much insight reading this thread and others, it seemed rude not to offer information in return if I have any to provide. MoxiGuy seems to have it all in hand and is far more knowledgable on the product than I am. I do have some of the cable company insight etc I can offer up here and there if needed. As it is, I've enjoyed and appreciated this thread.

I keep seeing audio drop out on bands of channels (especially in the analog range) and picture drop being mentioned here and there. I'm curious how many of these might be caused by chassis temp spike. In those events, unplugging it and letting it cool off and then making adjustments to ventilation to accommodate the intake and exhaust location and the fact the box does run warm tends to resolve it if there's no permanent damage to the unit.

** / edit - For Jay also - I've had the same release on my moxi since the Feb 15 push here in GSA. The only similar prob I've had is the long term fast forward freeze that req's reset. If I can pull your box info by name, I'll take a look at your logs and temp tomorrow when I go in. Some aspects I can't see if you're not in our kma, but I'll see what I can see. / end edit

Welcome, cablechick.

Jaywatts, I'm not sure what the cause of your problems is. But I doubt that it's a general problem with the new software version. That software is now available pretty much throughout the entire Charter system and we haven't seen a spike in calls to Charter or postings to this Forum.

I was just curious how often the Moxi freezes for other users. Mine seems to freeze about once a week while I am fast forwarding or rewinding through recorded TV and requires a restart to begin working again. Is this normal? Is there a possible fix in a future software release that will just stop playback when it runs into these types of errors so that I don' t lose anything that might be recording while I am watching recorded TV. If it matters at all I am a charter customer with the 9012 box and I am located in Rosmount, MN. Thanks!

Jesse

I think I have had the moxi freeze once during fast forwarding. The other 2 times I can specifically recall (one of which was last night during Deadwood & Desperate housewives being recorded) was hitting the moxi menu button. And the One Moment please or whatever the message is just sitting in the middle of the screen. I went ahead and waited till Deadwood & Desperate housewives was over last night before rebooting it. The entire show recorded, it just became unresponsive. So at least my recordings were saved.


Phatty

MoxiGuy,

Any update on 3.2? Is it back in the hands of Charter / Adelphia yet?

Wondering if there's any hope for the last date I heard from Charter --- May 1.

Originally posted by MoxiGuy
Craig,

We have time to decide. What would you like us to do.

MoxiGuy

I'll throw in a vote for Blu-Ray.

(perhaps we should start a poll?)

Originally posted by kyleki
I'll throw in a vote for Blu-Ray.

(perhaps we should start a poll?)

Blu-Ray has the larger capacity. If history is the judge, it will win. But, history also tells us Sony will lose, soooo. Better is the merging of the two and call it a day.

I have seen some interesting behavior on my Moxi box with regard to recording two consecutive shows. This behavior seems to be very different from how my TiVo records things.

As an example, I record both Lost and Alias. Lost is a one hour show at 8 PM and Alias is a one hour show at 9 PM.

Based on what I see at the end of Lost and the beginning of Alias, it seems like Lost records from 8:00:00.0 to 9:00:59.9 and then Alias records from 9:00:00.0 until 10:00:59.9. In other words, I get about a one minute overlap on my recordings.

This has happened multiple weeks with multiple back-to-back same channel show pairings.

Is this intentional? How does this work? Are two tuners involved? (It seems like the answer to the last question is "no" since I also record West Wing at 9:00.) Is this a bug? Anybody have any thoughts?

CableChick:

Is there a way to get through to Charter for questions and support other than through the local tech support number?

Whenever I call, the people I talk to are helpful, but seem very uninformed. Some know about the 3.2 software, some have never heard of it. Regardless, NONE of them can ever tell me anything about when it might be rolled out. The typical answer is, "We don't know anything until the new stuff gets rolled out." SOMEBODY has to be making these decisions.

Similarly, I can't get good answers on HD programming. In Midland, MI we get HD-Net, HD-Net Movies, HBO-HD, Showtime-HD, and NBC-HD. I really, really, really wanted to know if I would have CBS-HD before the Men's NCAA Basketball tournament and/or the Masters. I could never get an answer. Now I'm just wondering if we'll *ever* have CBS, ABC, FOX, or Discovery in HD.

Whom do I speak with, or email, to get answers to these kinds of questions?

Originally posted by mvpgoblue
Is there a way to get through to Charter for questions and support other than through the local tech support number?

Whom do I speak with, or email, to get answers to these kinds of questions?

I have Adelphia in SoCal and have the same problem. I call to ask about some of the improvements and features heard about here and they don't seem to have a clue what I'm talking about. Kinda frustrating.

That being said, I love my MOXI box! I use it just for DVR functions, bot HD, though. It was cheaper than buying a Tivo and no sign-up fee either.

The couple of things I am still waiting for are the DVD player, Jukebox and Photo Gallery. I would like my Home Media Center to be in the one device, and hopefully Adelphia will get these soon.

If anyone knows when we might get these in SoCal (Pasadena specifically) I would appreciate the heads up.

BTW...love this board and MoxiGuy is great to have around.

Originally posted by mvpgoblue

As an example, I record both Lost and Alias. Lost is a one hour show at 8 PM and Alias is a one hour show at 9 PM.

Based on what I see at the end of Lost and the beginning of Alias, it seems like Lost records from 8:00:00.0 to 9:00:59.9 and then Alias records from 9:00:00.0 until 10:00:59.9. In other words, I get about a one minute overlap on my recordings.



I normally watch Lost and don't record it. It seems to always go over an extra minute. The networks seem to love doing this. I know when I record ER it starts at 9:59pm. so I always start a minute early and end a minute late just in case.

Jim

Thanks moxiguy and cablechick. I appreciate the responses. I just enjoy giving Charter a hard time like most others. It's fun. I just hope charter gets off their butts and get's the moxi ball rolling. By the time I will ever be able to get a moxi mate and the newer receiver from them something newer will be coming along by then. I know it's not digeo's fault so........BLAME CHARTER.......I appreciate what yall do for the forum.........any direct mail can be sent to: jayandmolly@charter.net

Quick note in case it wasn't clear from my first post: Nothing beats calling your call center to report issues. One of the ways Charter tracks issues is through call drivers. I'll be passing up to my sups that I'm posting here just so they're aware and can take a look at what you guys have contributed thus far. I believe they'll benefit from it. I can try and will be happy to try to get answers for you, but I'm not a formal representative. I just wanted to give back to you guys what I can since I've benefitted so much from your thread.

That said....

mvpgoblue - I'm not sure. I have information about our area (GA/SC/WNC) HD, but I often don't get it until just before it goes live. ATM I do know and can say that they really are working on acquiring add'l hd channels as quickly as possible. I'll check and see if there's a best way (or just a better way) to acquire that information.

Jharaldson - You may want to call your local call center and have them check the temp on that box if they can. If heat is (part of) the problem, the quickest way to bring the temp down is to unplug it and let it sit a while. You'll need to make sure your moxi has enough breathing room. It needs to be far enough from a wall that it's not pulling the exhaust back in through the intake (they're both on the back and you need good circulation back there). Check to see if there's any dust/etc accumulation on the intake that could restrict flow. If it's in a closed cabinet, you'll want to consider pulling it out.

sorry for the delay. Been battling a migraine today.

I experienced a weird issue tonight with my Moxi. I had recorded the CBS show 'Numb3rs' earlier this week and sat down to watch it. The beginning five minutes or so played fine. Then all of a sudden I only had background audio - no sound of people speaking, only the background noises. I fast forwarded to see when the problem went away and it finally did go away about half way into the show. Pretty difficult to watch a show with no vocals.

Has anyone else experienced this?

Originally posted by abcward
I experienced a weird issue tonight with my Moxi. I had recorded the CBS show 'Numb3rs' earlier this week and sat down to watch it. The beginning five minutes or so played fine. Then all of a sudden I only had background audio - no sound of people speaking, only the background noises. I fast forwarded to see when the problem went away and it finally did go away about half way into the show. Pretty difficult to watch a show with no vocals.

Has anyone else experienced this?

I have had the same problem on two occasions with my moxi here in Athens GA, It happened while recording CSI HD. The first ten minutes or so was only background audio...really weird---but it has not happened in a while so i am not too concerned w/ it. What really drives me crazy is my inability to listen in 5.1 dolby digital without constant drops and pops---and i KNOW that it is not a signal strength issue because my moto 6200 box works great w/ 5.1 DD. Another thing: i have noticed a significant amount of interference cause by the moxi box (through the component video feed). I noticed it when rebooting the moxi; before the blue moxi logo screen comes up i noticed that my on screen video input label (component 1) on my Panasonic CRT RPTV was shaking; so i changed the tv input to component 2 and no shake. Now that i have looked closer while the moxi is operating i can notice the blue channel bar at the bottom of the screen moves slightly while video is playing. I assume that the computer processing hardware within the moxi is emitting some type of EMI. --- has anyone else noticed this???? ---I really wish DVI was functional because i feel that this would cure my interference issue.
Moxi User
Charter Comm.
Athens Ga

I know there's a lot of frustration about waiting for 3.2. There were a few recent posts wondering why the phone reps at your local cable company can't give you a definitive answer.

The only real answer at this point is, "as soon as possible." There are some unpredictables. Digeo has released a version to their labs. They are testing it. If the test goes well, things move forward, if not, it comes back to us. You'd find it even more frustrating if they (or I) announce a date that we cannot meet. (Which we have done in the past.) For reasons that should be obvious to participants in this forum, both Digeo and the cable operators have gotten a lot more rigorous and conservative about declaring a software build "ready for release."

I posted one of the earlier reports of MOXI overheating and giving an error message. It kept on popping up while I was out of the country, and my wife finally called Charter.

They came out and simply cleaned the vents at the back of the box. We've had the box for over a year, in a "clean" room, but it was surprising how much dust was back there. Since then there haven't been any problems.

To summarize: keep those vents clean!

I wanted to see if any one else is experiencing similar issues. I have not seen anyone else mention it. When watching live TV and scrolling through the available channels the Moxi will occasionally change the channel to channel 8 (FOX 47 here). This is starting to getting fairly annoying, any suggestions?

Also, I had a suggestion that I thought was mentioned way back in the thread but I haven't heard any more about it. Is there plans to allow you to allow you to do the following:

When scrolling through channels while watching one station on live TV, input a number (not push OK) and jump the scroll/channel guide to the channel keyed in. Here is an example because I am not sure that the prior sentence reads very well.

Ex.
I am watching channel 770 HDNet. I want to see what else is on, so I begin to push the down arrow to see the current and upcoming programs on the other channels while continuing to watch channel 770. Then, I realize I would like to see what is on channel 8, there are a lot of channels between 770 and 8. To save time I would like to be able to push 8 and not have the channel I am viewing change, just the program guide / scroll bar at the bottom of the screen. My prior HD receiver (Motorola 5100) functioned in the this manner.

Just a suggestion, like I said earlier I think I read someone else making this request. If you don't speak up, you can't be heard.

Originally posted by pack04
I wanted to see if any one else is experiencing similar issues. I have not seen anyone else mention it. When watching live TV and scrolling through the available channels the Moxi will occasionally change the channel to channel 8 (FOX 47 here). This is starting to getting fairly annoying, any suggestions?

Also, I had a suggestion that I thought was mentioned way back in the thread but I haven't heard any more about it. Is there plans to allow you to allow you to do the following:

When scrolling through channels while watching one station on live TV, input a number (not push OK) and jump the scroll/channel guide to the channel keyed in. Here is an example because I am not sure that the prior sentence reads very well.

Ex.
I am watching channel 770 HDNet. I want to see what else is on, so I begin to push the down arrow to see the current and upcoming programs on the other channels while continuing to watch channel 770. Then, I realize I would like to see what is on channel 8, there are a lot of channels between 770 and 8. To save time I would like to be able to push 8 and not have the channel I am viewing change, just the program guide / scroll bar at the bottom of the screen. My prior HD receiver (Motorola 5100) functioned in the this manner.

Just a suggestion, like I said earlier I think I read someone else making this request. If you don't speak up, you can't be heard.

I would love to this feature!!

Hi Everyone. I love all thie information here although I wish we used something like moxifaq.com instead.

I have had my Moxi since February 10. I have noticed a few glitches here and there but overall, it has been excellent. I have never had to reset it until ...

Last night while watching Dr Phil (my wife), I was FF through the commercials and everything Froze. I hit the Moxi button, it said "Please Wait" and nothing ever happened.

I had to reset it. I had to hold the reset for like 10 secs, that has never been reported here. I was not sure if the reset button did anything. I thought I was going to have to unplug it.

Originally posted by pack04
I wanted to see if any one else is experiencing similar issues. I have not seen anyone else mention it. When watching live TV and scrolling through the available channels the Moxi will occasionally change the channel to channel 8 (FOX 47 here). This is starting to getting fairly annoying, any suggestions?

Mine does exactly the same thing...same channel and everything. I've just ignored it since it doesn't happen that often, and the Jump button takes me right back where I was. But still a strange bug...

I have been watching this thread pretty regularly and it's interesting to see the different takes on the MOXI. I've even tried duplicating some of the issue noted here on several different builds on multiple 9012's

Any people with Charter specific issues can feel free to give me a hollar via PM and I'm more than happy to answer whatever I can so long as it dosen't tread into confidental or proprietary waters.

Originally posted by Charter_LabGuy
I have been watching this thread pretty regularly and it's interesting to see the different takes on the MOXI. I've even tried duplicating some of the issue noted here on several different builds on multiple 9012's

Any people with Charter specific issues can feel free to give me a hollar via PM and I'm more than happy to answer whatever I can so long as it dosen't tread into confidental or proprietary waters.

Charter_LabGuy-

Welcome to the forum. It would be much more helpful for all if questions were placed on the forum, though, vs. PM.

Where are you located?

Also in St. Louis. =)

Charter_LabGuy,

Welcome aboard. I too am a St.Louisian. I look forward to hearing your take on things!


Bruce

Originally posted by Charter_LabGuy
Also in St. Louis. =)

My Moxi is getting installed this Thursday. From reading this forum, it sounds like the first question for you would be the expected upgrade time frame for 3.2 in St. Louis.

Originally posted by MoxiInOrtonville
. . . Last night while watching Dr Phil (my wife), I was FF through the commercials and everything Froze. I hit the Moxi button, it said "Please Wait" and nothing ever happened . . .

Most programmers at Digeo are probably men, so this may be an easter egg type feature specially for husbands. I believe you may also experience the same difficulties while watching Oprah. ;)

ok - no more senseless posts from me after this.

Originally posted by Saluki
My Moxi is getting installed this Thursday. From reading this forum, it sounds like the first question for you would be the expected upgrade time frame for 3.2 in St. Louis.

All I can really say is that 3.2 is still in testing because I'm a doofus and put Charter in my user name.

There is no set timeframe I can give, sadly.

Originally posted by Charter_LabGuy
All I can really say is that 3.2 is still in testing because I'm a doofus and put Charter in my user name.

There is no set timeframe I can give, sadly.

Ha!!!! :D :D

Not too late to create an alter ego...not that Paul Allen still could not track you down, though.

Originally posted by Charter_LabGuy
All I can really say is that 3.2 is still in testing because I'm a doofus and put Charter in my user name.

There is no set timeframe I can give, sadly.

This is the answer I received from Charter in Wisconsin:
"There are no know problems with the Moxi hardware or Software"

I asked if this was just in Wisconsin or nationwide. The response:
"Sir, I stated that there are no known problems with the Moxi hardware or software".

I then asked about the 3.2 upgrade and was told Charter Quality Assurance was testing the release and Charter has no release date set. However, they hope to deploy it late August or early September. However, this date is subject to change.

I asked him if there were no problems with the Moxi why are they going to deploy the 3.2 upgrade. Again, the answer was:
"Sir, there no know problems with the Moxi hardware or software".

I asked to speak with his supervisor. After 20 minutes on hold I hung up.

Remember folks that this is the "New Charter" who is emphasizing Customer Care and who have appointed a new Vice President of Customer Care.

It really makes me chuckle when I read in this group from Charter employees that tell me to call and talk with the support group.

I am very interested in Charter being successful. Every customer in our township pays a franchisee fee that comes back to the town - revenue for the town.

Originally posted by Will53033
This is the answer I received from Charter in Wisconsin:
"There are no know problems with the Moxi hardware or Software"

I asked if this was just in Wisconsin or nationwide. The response:
"Sir, I stated that there are no known problems with the Moxi hardware or software".

Yeah and we've always been at war with Eurasia... :D

Originally posted by Will53033
This is the answer I received from Charter in Wisconsin:
"There are no know problems with the Moxi hardware or Software"

I asked if this was just in Wisconsin or nationwide. The response:
"Sir, I stated that there are no known problems with the Moxi hardware or software".

I would suggest to the Charter people here. Call Charter with your known problems and document to whom and when you spoke to them. Post your results here.
Then call and ask, after the above statement is read, do you mean YOU personally don't know? Because, such&such was told on this date by so and so that this problem exists and is documented. I suggest that your team leader should do a better job of keeping you and your cooworkers advised. By the way, your name is now going to be posted as someone who knows so don't say that again to someone else please. Tell them, we know and many of the known problems are being addressed in 3.2 and the delay is because they want it to be as good as humanly possible. That's what should be said. :D

I too have seen random jumps to Fox 47 (ch 8) in Madison, but haven't figured out a way to reproduce it. Could one of the other IR signals somehow be interpreted by the box as '8'?

Welcome, Charter Labguy. :)

Originally posted by djustl
Yeah and we've always been at war with Eurasia... :D

I'm so printing this out and sharing it with my team. This comment is so overused, but I truly did snarf my coffee though my keyboard is safe for the time being...


Will - I don't answer that way and I'm sorry you encountered that. That would annoy me to no end. When I don't know I say I don't know personally but will try and find out. And I expect that out of people I deal with as a friend as well as a consumer/customer/guest (I bartended through college) Sometimes I do a call back dependant on the issue and what we have in queue. I also spend my off time cruising forums like this and digging through websites for additional information about how our hardware works, what known issues are, and resolutions to them if there are any. I know other reps who are the same way. I can't speak for anyone else, but I think I do it because I'm a gigantic geek and have been since I first tried to splice a severed audio tape with scotch tape, discovered it wouldn't work and went on to figure out why (which initially consisted of quizzing my dad.... I was 6, cut me a break :P) It helps me help you which in turn makes you happy, which makes me happy, but I also have a drive to know how things work and why they do what they do.

edit - joe, that's almost exactly what I say when asked about 3.2. (mainly that we're testing it in conjunction with digeo with our network in mind to make sure we can provide the best upgrade we can when we deploy it.) When we are given a date, we provide the information once we're pretty much sure that you can rely on it. We don't like saying 'well, we were going to but...' I hate saying it and I hate hearing it from other people. On the one hand, I like to know what's in the pipe, but on the other hand, I don't like finding out the pipe is longer than I thought, no matter how short that extention is.

Originally posted by cablechick
Welcome, Charter Labguy. :)



I'm so printing this out and sharing it with my team. It's so overused, but I truly did snarf my coffee.

Will - I don't answer that way and I'm sorry you encountered that. That would annoy me to no end. When I don't know I say I don't know personally but will try and find out. And I expect that out of people I deal with as a friend as well as a consumer/customer/guest (I bartended through college) Sometimes I do a call back dependant on the issue and what we have in queue. I also spend my off time cruising forums like this and digging through websites for additional information about how our hardware works, what known issues are, and resolutions to them if there are any. I know other reps who are the same way. I can't speak for anyone else, but I think I do it because I'm a gigantic geek and have been since I first tried to splice a severed audio tape with scotch tape, discovered it wouldn't work and went on to figure out why (which initially consisted of quizzing my dad.... I was 6, cut me a break :P) It helps me help you which in turn makes you happy, which makes me happy, but I also have a drive to know how things work and why they do what they do.

Wow...I used to work for a software company (in the mid 90's) that was full of people like you. We loved what we did, always in wonder of the newest technology and strove to do the best for our customers. Eventually the company fell victim to the Windows juggernaught and couldn't keep up, shrank to a fraction of it's former glory and was bought out by Symantec and only one of it's softwares still survive under that banner. It was fun while it lasted and TV technology is kinda like that now. Enjoy it while it lasts!

Personally, I think everyone needs to take a deep breath and relax on the expectations of the question: "Exactly when do i get 3.2 on my Moxi?". It's not a question that can be specifically answered.

The upgrade will not be pushed out until all the testing is done to Digeo and the Cable Co's satisfaction. If the Cable Co's knew exactly when they were pushing out 3.2, then that means they know exactly when all the bugs have been worked out of the upgrade. Kinda difficult to put a date on something like it in the future.

I'm guessing that once they test this upgrade and it passes their set of standards, they will push the upgrade out shortly after that. Yes, we all here want every feature immediately, but it just doesn't work that way. And flooding these Cable Companies phone lines with trick questions and threats isn't going to make them test any faster, especially since you are never getting the 'testers' on the phone. You instead are talking with CSR's who may know less information than we do.

Just my two pennies...

Originally posted by pack04
I wanted to see if any one else is experiencing similar issues. I have not seen anyone else mention it. When watching live TV and scrolling through the available channels the Moxi will occasionally change the channel to channel 8 (FOX 47 here). This is starting to getting fairly annoying, any suggestions?

Also, I had a suggestion that I thought was mentioned way back in the thread but I haven't heard any more about it. Is there plans to allow you to allow you to do the following:

Ex.
I am watching channel 770 HDNet. I want to see what else is on, so I begin to push the down arrow to see the current and upcoming programs on the other channels while continuing to watch channel 770. Then, I realize I would like to see what is on channel 8, there are a lot of channels between 770 and 8. To save time I would like to be able to push 8 and not have the channel I am viewing change, just the program guide / scroll bar at the bottom of the screen. My prior HD receiver (Motorola 5100) functioned in the this manner.


It looks like a few other people in the area are having the same problem. Anyone with a tie to Charter have any recommendations?

Moxiguy, Is there plans to incorporate the previously mentioned function into an upcoming release?

Thanks again for all the great information, I know that I wouldn't bother visiting this forum were it not for the educated opinions and insight of most of the well informed group that has been assembled here.

Adelphia just replaced my box a few days ago. I was having problems with audio dropout and loss of shows from the scheduled to record list. The service guy pointed out to me that the colors of the menu had changed. He said when that happens, it means the "box has gone bad" and resetting the unit or flashing the firmware doesn't work, and they just replace the unit. Don't know if he was correct, but changed menu colors might be something to look for.

Originally posted by Will53033
This is the answer I received from Charter in Wisconsin:
"There are no know problems with the Moxi hardware or Software"

I asked if this was just in Wisconsin or nationwide. The response:
"Sir, I stated that there are no known problems with the Moxi hardware or software".

I then asked about the 3.2 upgrade and was told Charter Quality Assurance was testing the release and Charter has no release date set. However, they hope to deploy it late August or early September. However, this date is subject to change.

I asked him if there were no problems with the Moxi why are they going to deploy the 3.2 upgrade. Again, the answer was:
"Sir, there no know problems with the Moxi hardware or software".

I asked to speak with his supervisor. After 20 minutes on hold I hung up.

Remember folks that this is the "New Charter" who is emphasizing Customer Care and who have appointed a new Vice President of Customer Care.

It really makes me chuckle when I read in this group from Charter employees that tell me to call and talk with the support group.

I am very interested in Charter being successful. Every customer in our township pays a franchisee fee that comes back to the town - revenue for the town.

I can tell you that there is no hard date for deployment and I'm currently testing several builds and we're selecting the release that best resolves problems without creating new ones.

Beyond that I'm sorry to hear you're frustrated - but what issues were you refering to when you asked? I'm not clear on what your original question to the call center was.

Originally posted by pack04
It looks like a few other people in the area are having the same problem. Anyone with a tie to Charter have any recommendations?

Moxiguy, Is there plans to incorporate the previously mentioned function into an upcoming release?

Thanks again for all the great information, I know that I wouldn't bother visiting this forum were it not for the educated opinions and insight of most of the well informed group that has been assembled here.

I have tried recreating this problem in the lab on multiple builds and haven't been successful. I'll investigate further and check old bug reports to see if I missed it.

As far as the suggestion, I'll certainly look into it

Originally posted by Charter_LabGuy
I can tell you that there is no hard date for deployment and I'm currently testing several builds and we're selecting the release that best resolves problems without creating new ones.

Beyond that I'm sorry to hear you're frustrated - but what issues were you refering to when you asked? I'm not clear on what your original question to the call center was.

The problem I was having was SEVERE pixelation on fast forward and audio dropping.

On 4/13 my software version was 3.0115LR and on 4/18 the software version was 3.0125LR. I asked the tech if this could have any bearing on problem. That is when I got the answer that there is no known Moxi hardware or software problems.

ABCWARD - are saying that if people have problems like this they should not call tech support? They should just be patient and wait for the 3.2 update?

What he is saying is that calling up multiple times and recording who you spoke to is not going to accomplish anything.

I can't know what the phone rep had in mind by "no known Moxi hardware or software problems." But it could easily have been simply that there are no known problems with this software build that can account for what you are reporting. I've done some checking and I can't uncover any evidence that others are reporting similar issues triggered by the upgrade. Not to say that you have not seen a problem... but there's nothing we know about that indicates your hypothesis regarding cause of the problem is correct. If your hypothesis were correct, we would have heard from multiple Charter call centers.

Originally posted by Will53033
The problem I was having was SEVERE pixelation on fast forward and audio dropping.

On 4/13 my software version was 3.0115LR and on 4/18 the software version was 3.0125LR. I asked the tech if this could have any bearing on problem. That is when I got the answer that there is no known Moxi hardware or software problems.



Check -- ok, now specifiy for me. Did this seem to impact all recorded content or a sub-section you could identify?

The more specific you can give me the easier it would be to try and figure out what happened -- and I don't have pixelation listed as a problem from the build you listed as currently being on just as a fyi.

I have experienced the severe pixelation issue on FF and RW. I rebooted the box thinking that would solve it, but it didn't. I will give an example.
I was watching a recorded episode of Scrubs and went to FF through a commercial. The screen immediately went to nothing but fixed position pixelation. I had no idea were in the FF process I was and the time bar would not update. When I finally hit play, it would sometimes go as far forward as 10 minutes. The Moxi would also not accept my remote commands immediately. There was a severe delay and thus made myself and especially my wife upset. If you need any further details let me know.

Rich

I am leaving work in a couple of hours to wait for "the cable guy".

I know zip about the details of wiring my components, etc. but have read through a lot of this thread. It sounds like the preferred way to hook up the Moxi is via a digital cable between the box & my receiver (Pioneer VSX-D509S). My receiver has 3 digital inputs (1C/2O) - I assume this means 1 coaxial & 2 optical.

I know that my DVD player is hooked up via S video.

So, is this in fact the preferred way to hook up the Moxi? Will the Charter guy bring a digital cable or should I stop on the way home to grab a cable?

Thanks for helping Mr. Non-Tech here!

Originally posted by skippy_rq
I have experienced the severe pixelation issue on FF and RW.... If you need any further details let me know. When did this happen? Does it happen on all shows? Does it happen throughout a show, or at a particular segment of the show? Does it happen on all speeds of FF & RW?

Originally posted by joe221
Wow...I used to work for a software company (in the mid 90's) that was full of people like you. We loved what we did, always in wonder of the newest technology and strove to do the best for our customers. Eventually the company fell victim to the Windows juggernaught and couldn't keep up, shrank to a fraction of it's former glory and was bought out by Symantec and only one of it's softwares still survive under that banner. It was fun while it lasted and TV technology is kinda like that now. Enjoy it while it lasts!

Most of my good friends are like you, then :)

check your pm :)

*edit - thought better of uber off topic post :P

Originally posted by MoxiGuy
When did this happen? Does it happen on all shows? Does it happen throughout a show, or at a particular segment of the show? Does it happen on all speeds of FF & RW?

This happened to the April 5 episode of Scrubs (it was a SD recording). I recall it on one more show but I can't remember exactly. It happened throughout the entire show whenever I would FF or RW. It did happen on all speeds. My SW version is: 3.0.125LR-P.885233 I have service through Charter in the St. Louis market.

Rich

Originally posted by Saluki
I am leaving work in a couple of hours to wait for "the cable guy".

I know zip about the details of wiring my components, etc. but have read through a lot of this thread. It sounds like the preferred way to hook up the Moxi is via a digital cable between the box & my receiver (Pioneer VSX-D509S). My receiver has 3 digital inputs (1C/2O) - I assume this means 1 coaxial & 2 optical.

I know that my DVD player is hooked up via S video.

So, is this in fact the preferred way to hook up the Moxi? Will the Charter guy bring a digital cable or should I stop on the way home to grab a cable?

Thanks for helping Mr. Non-Tech here!

The Charter guy will only hook up your Moxi to the TV via coax. The tech that came out to do my install didn't even know that the box did HD. I had to have him step back while I hooked up the component video and the optical audio. He was quite stunned at how I hooked it up. My suggestion is let him do his install then go back and change it once it is all done and working. Optical is the best way for the audio (TOSLINK). Just grab an el cheapy ($6-$8) toslink cable from anywhere. Don't spend more than $10 it is a waste.

Rich

Originally posted by Saluki
...It sounds like the preferred way to hook up the Moxi is via a digital cable between the box & my receiver (Pioneer VSX-D509S). My receiver has 3 digital inputs (1C/2O) - I assume this means 1 coaxial & 2 optical.

I know that my DVD player is hooked up via S video.

So, is this in fact the preferred way to hook up the Moxi? Will the Charter guy bring a digital cable or should I stop on the way home to grab a cable?...
You will only get Dolby Digital audio if you hook the Moxi up to your digital receiver with one of the digital connections you describe. It is unlikely that your cable installer will provide such a cable. They will probably only provide a standard red/white (right/left) analog cable. You can get Dolby ProLogic surround sound through an analog connection, and you can switch to digital at any point in the future, so you don't necessarily have to get the digital cable now.

If it will be hard to access things again once it's all hooked up, though, you may want to get it now. There is much debate about cable quality, but, personally, I wouldn't spend more than about $20 on either an optical or coaxial digital audio cable. Apparently, there is not much difference in quality between the two types, although I'm sure there is a great deal of debate on that, too. I would choose it based on what else you have (or will have) hooked up.

The S-Video connection from your DVD player refers only to the video. There should be a separate audio connection. What type of digital audio output(s) does your player have? If it only has a coaxial output, and your receiver only has one coaxial input, then you may want to get an optical cable for your Moxi. If your DVD player has an optical output (or both a coaxial and optical output), then it probably does not matter which type you use for the Moxi. It is possible that your DVD player is currently only hooked up from the standard analog output, so you may want to investigate getting a digital audio cable for your DVD player, as well.

Some receivers will not convert digital audio to analog for export over certain outputs, such as those for analog recording devices, headphones, or secondary sound zones within your house. Thus, you may want to consider hooking up both analog and digital audio cables to your receiver, depending on whether you have any of these special situations and how your receiver handles them.

Also note that Dolby Digital audio is only available on a sub-set of the programs on a sub-set of the digital channels that support it. So, if you want to verify that it is working, I would check during a prime-time show on a major network that is being broadcast in high definition and is known to have a Dolby Digital soundtrack.

Originally posted by skippy_rq
The Charter guy will only hook up your Moxi to the TV via coax. The tech that came out to do my install didn't even know that the box did HD. I had to have him step back while I hooked up the component video and the optical audio. He was quite stunned at how I hooked it up. My suggestion is let him do his install then go back and change it once it is all done and working. Optical is the best way for the audio (TOSLINK). Just grab an el cheapy ($6-$8) toslink cable from anywhere. Don't spend more than $10 it is a waste.

Rich

Thanks, Rich. I am literally cluless on this stuff.

Could you walk me through exactly what I need to do after Mr. Charter does his thing? Is it just a matter of removing his connection from the Moxi to my receiver & plugging in the toslink cable or am I changing other cords, as well. You mentioned component connections also.

Thanks a lot,

Scott

Originally posted by skippy_rq
The Charter guy will only hook up your Moxi to the TV via coax.
The Charter guy who installed my Moxi hooked it up via component cables. He even brought a set of cables with him.

Originally posted by Saluki
Thanks, Rich. I am literally cluless on this stuff.

Could you walk me through exactly what I need to do after Mr. Charter does his thing? Is it just a matter of removing his connection from the Moxi to my receiver & plugging in the toslink cable or am I changing other cords, as well. You mentioned component connections also.

Thanks a lot,

Scott

As far as audio goes, if your receiver has the toslink hookup then get that. Then you would just plug in the cable and go into settings menu on Moxi and go to Audio Output. At this point select Dolby Digital. This does NOT limit you to just DD output. It will pass Dolby ProLogic as well. The main difference in digital coax and toslink is that toslink carries the signal via light. There isn't a reason to be concerned with interference when using toslink thus you need not spend a lot for a cable. As far as video connections, this depends on your TV. If you have a standard set then use S-Video. If you have HD then use the component. 3 cable system.

Rich

Adelphia provided a 5 cable beast (3 component 2 L&R analog audio) I hooked up the optical cable to my amp.

I just ran by CC & picked up a Belkin optical audio cable. I'll see if my installer can just use this from the Moxi to my receiver.

More questions to follow, undoubtedly :D

The wait is on...

Scott

Saluki,

If you have instant messaging, use it to contact me with any questions. My AOL Instant Messager name is 'abcdspot'. I'll be happy to help out a fellow St. Louisian...

** Also, if you have a Sams card, I just saw yesterday that they have a big variety of cables for CHEAP.

I also run the analog cables to my amp to drive wireless headphones attached to the amp. So, it and other decices send all signals concurrently. My headphones only see the analog signal.

Originally posted by abcward
Saluki,

If you have instant messaging, use it to contact me with any questions. My AOL Instant Messager name is 'abcdspot'. I'll be happy to help out a fellow St. Louisian...

** Also, if you have a Sams card, I just saw yesterday that they have a big variety of cables for CHEAP.

Very gracious offer, but I'm not an IM'er.

Please keep an eye on the thread, though, as I will post after the installer shows up (if not before).

(Top of 6th - Cards 1, Cubs 0).

ill be here - im doing some home improvement stuff while keeping an eye on the [boring] Cards game....

OK, next dumb question.

Still waiting for Charter & trying to get a head start. Does my optical audio cable plug into "digital in" or "digital out" on my receiver?

Digital in. Audio is coming in to the receiver. Where at in STL are you?

Rich

Originally posted by skippy_rq
Digital in. Audio is coming in to the receiver. Where at in STL are you?

Rich

That's what I thought but wasn't sure. I'm in Clayton.

It is hard to access the back of my receiver so I wanted to at least get the optic cable started before the installer shows.

skippy,

I'm now close to you - im in Turtle Creek off of Mexico Road...

Originally posted by joe221
Adelphia provided a 5 cable beast (3 component 2 L&R analog audio) I hooked up the optical cable to my amp.

My Adelphia guy installed the same cable. Good thick shielding. (I too went with optical when I got home)

What do you do when power goes out and then you have to wait for the Moxi to reboot when the power comes back on. Would their be some way of fixing this? Like maybe still have the TV picture on while the Moxi reboots? Does having more ram in the Moxi allow for a reboot? I know the BMC 9022D has 256mb of ram.

...still waiting for the Charter installer...

30 minutes left in my 4 hour window. I was hoping for some Moxi play time before the family gets home, but now I'm just praying the installer shows up.

I am also getting Charter local phone service set-up as part of their "triple play" package. That guy is here now & working away in the basement.

If they arent there on time call in and complain. I did this when my installer was late and got a $40 credit. He ended up showing up as I was on the phone with Charter. He was 25 minutes late.

Rich

Originally posted by abcward
skippy,

I'm now close to you - im in Turtle Creek off of Mexico Road...

I think I saw that over on the STL HD side. Hope you are enjoying the area.

Originally posted by Craiger01
What do you do when power goes out and then you have to wait for the Moxi to reboot when the power comes back on. Would their be some way of fixing this? Like maybe still have the TV picture on while the Moxi reboots? Does having more ram in the Moxi allow for a reboot? I know the BMC 9022D has 256mb of ram.

I run all my gear off of APC BackUPS 600 Pro. I picked up two through a friend that works at APC but the third one I got from APC's refurb site. I paid $35 if memory serves me right. Well worth the price and still has full warranty. I did have to rearrange what I had plugged in to the UPS since the Moxi pulled too much power for all the other stuff I had on it. But it is nice now not to have the tv go out during momentary outages.

Rich

Originally posted by skippy_rq
If they arent there on time call in and complain. I did this when my installer was late and got a $40 credit. He ended up showing up as I was on the phone with Charter. He was 25 minutes late.

Rich

Guy rings the doorbell @ 4:59. He is questioning whether the optical audio cable will work. He doesn't seem overly sharp...

Well, the Moxi is up & running.

The installer was a nice enough guy, but pretty clueless. When I asked him if he had heard any updates on when the Charter system was going all-digital, he looked at me like I was stoned. He had no idea what I was talking about with the optical audio cable & had to call a supervisor even though I pretty well told him where it needed to go. As it turns out, I got no audio with that cable but I think it may be a receiver problem. I seem to recall one of the optical connections being faulty on my receiver after I saw that the DVD player was hooked into the other "optical in". I can investigate using the port where the DVD player is currently if I get a chance.

He hooked everything up via some component cables that I had from the VCR that I yanked out of the set-up. I can live with ProLogic sound for a while. I will probably want to get a new receiver anyway when I make the HD leap later this year.

Initial thoughts on the Moxi:

- Analog cable channels are more grainy than before (35" Mits set).
- Digital channels look very nice
- My PIP is gone. I guess I could split the cable & run 1 section direct to the TV? Would
this work?
- The general menu seems pretty nice
- The manual that I got was pretty much useless & came complete with
installer-scribbled notes & phone numbers, but there is plenty of info on the net.
- It is WAY COOL to be able to record to a hard drive vs. a stinkin' tape!

I look forward to getting more familiar with the Moxi. Thanks to all who helped me out earlier.

Scott

Originally posted by Saluki
Well, the Moxi is up & running.

- My PIP is gone. I guess I could split the cable & run 1 section direct to the TV? Would
this work?

Scott

Yeah, you can drop a two way splitter in prior to the connection to the moxi, run one cable to the moxi coax input, the other to the pip input on your tv. However, doing it this way, you will only have access to the analog channels coming in for your pip. Just make sure your splitter passes up to around 1 gig (we're a broadband co., you'll chop access to channels if it's too low) and remember you'll lose about 3.5 db over your splitter.

Since someone mentioned coax install by charter, let me drop in that I'm not sure about St Louis, but here, we deploy the moxi with the coax (std) disabled in most areas (except Henry co. beta... though I don't know why they don't..)

Our guys here install with rca composite or svideo w/ L/R audio unless you let us know you have an HD set. If you do, we drop the codes in place to provide the HD for your subscript and broadcast channels. You can add the tier on for add'l if you want it as well. If you don't specify (when I get DVR sales rollover or a misstransfer, I ask while I'm setting up the w/o) the techs expect you to have your own set. If we provide them, there's a 14.99 charge.

weeee.. now it's time to detox. I just got off my shift. I imagine you can probably tell.

Hello

I know you guys may have discussed what im about to ask but it would take like all day to go through all these posts.

I am a Tivo user have been for about 2 years now i couldn't live without the thing. I recently just purchased myself a new 46" widescreen sony with hd.

Well as you can guess the new tv doesn't look so hot with the tivo quality and i can't even watch the HD channels that we get (We have another HD TV in another room with the hd charter tuner). Then i saw the Prices of the HD Tivos and just about cried =(. I have known about the charter dvr for a bit but since it wasn't a tivo i kinda shy'd away from it. After reading this thread some it doesn't sound so bad.

I live in Greenville I know they got it see ads on it all the time. I guess what i want to know is what will i lose with going to the moxi. Do Season Passes still work the same? I currently have a 80hr Tivo and its almost full all the time am i gonna lose alot of storage space with the Moxi?

Also if i do get the moxi. What Would give me the Best Quality Video/Sound the new tv has the following hookups.

The new TV has
4- A/V inputs (composite)
3- S-video inputs
3-Component video inputs
1-DVI (Digital Video Interface)
HDMI inputs

Also i don't have a phone jack currently in the room that this tv is do i need one for the moxi or can it update over wireless internet like the Tivo?

Thanks

Originally posted by Berben
Hello

I know you guys may have discussed what im about to ask but it would take like all day to go through all these posts.

I am a Tivo user have been for about 2 years now i couldn't live without the thing. I recently just purchased myself a new 46" widescreen sony with hd.

Well as you can guess the new tv doesn't look so hot with the tivo quality and i can't even watch the HD channels that we get (We have another HD TV in another room with the hd charter tuner). Then i saw the Prices of the HD Tivos and just about cried =(. I have known about the charter dvr for a bit but since it wasn't a tivo i kinda shy'd away from it. After reading this thread some it doesn't sound so bad.

I live in Greenville I know they got it see ads on it all the time. I guess what i want to know is what will i lose with going to the moxi. Do Season Passes still work the same? I currently have a 80hr Tivo and its almost full all the time am i gonna lose alot of storage space with the Moxi?

Also if i do get the moxi. What Would give me the Best Quality Video/Sound the new tv has the following hookups.

The new TV has
4- A/V inputs (composite)
3- S-video inputs
3-Component video inputs
1-DVI (Digital Video Interface)
HDMI inputs

Also i don't have a phone jack currently in the room that this tv is do i need one for the moxi or can it update over wireless internet like the Tivo?

Thanks

The Moxi user-interface isn't as nice or intuitive as Tivo's, but it gets the job done. You will definitely want to use the component connection with the Moxi for HD. DVI would be preferrable, but isn't currently supported. Many of us are anxiously waiting on that.

The Moxi does allow you to record all episodes of a particular show like Tivo's Season Pass as option. It is not as easy to manage as with the Tivo, but it works fairly well.

The quality of SD recordings on the Moxi is especially poor. This has been well-documented throughout this thread. If you still watch a lot of SD shows, then you should be aware of this. I still have my old Tivo for that very reason, though I'm finding myself using it less and less now that I have begun watching more HD. I really wish that HDTivo was more affordable, but right now the Moxi is the only HD DVR solution available to me.

Originally posted by Berben
Also if i do get the moxi. What Would give me the Best Quality Video/Sound the new tv has the following hookups.Component video right now. DVI isn't active yet.

Your best bet for sound would be to run an optical or coaxial cable from the Moxi to a receiver rather than directly to the TV.

Originally posted by Adam Tyner
Component video right now. DVI isn't active yet.

Your best bet for sound would be to run an optical or coaxial cable from the Moxi to a receiver rather than directly to the TV.

I thought I remembered reading a post in here that said using a DVI cable when the DVI port is enabled, it will be enabled with the 3.2 update right? Changing the channels is slower when using DVI because of the encyrption handshake that is required between the DVI cable and the Moxi. MoxiGuy recommended using component video and rca audio cables to hook the Moxi up to an HDTV. Would using a DVI to HDMI cable be the same way? Thanks, Craig.

MoxiGuy recommended using component video and rca audio cables to hook the Moxi up to an HDTV.

Optical or Digital Coax is a higher quality option for audio, better than analog rca audio cables.

Originally posted by abcward
Optical or Digital Coax is a higher quality option for audio, better than analog rca audio cables.

I forgot about those. Those only used when you want to hook the Moxi up to a stereo receiver right?

Originally posted by Craiger01
I forgot about those. Those only used when you want to hook the Moxi up to a stereo receiver right? If you want Dolby Digital 5.1 audio from your digital channels, you can't use analog RCA cables.

Originally posted by Berben
...Also i don't have a phone jack currently in the room that this tv is do i need one for the moxi or can it update over wireless internet like the Tivo?
Moxi gets program guide info and new software updates over its built-in cable-modem. No phone connection necessary.

Originally posted by Adam Tyner
If you want Dolby Digital 5.1 audio from your digital channels, you can't use analog RCA cables.


How would the Moxi sound if you just use component video and rca audio cables going directly into an HDTV? The only thing I don't like about surround sound speakers is all the speakers and the speaker wire that you have to have going around the family room and having a receiver. I don't even have a stereo system. I'm not that much of a music lover. I have seen some HDTV's that have pretty good internal speakers. The new Sony rear projection HDTV's have a 40 watt built in speaker system. I think they have four speakers with 10 watts per speaker. I'm not that much of a movie buff. I like movies but mainly watch regular TV than movies.

IMHO, watching HD is not only about the video. The crystal clear surround sound also adds to the experience. I don't want to force my will on anyone - if standard 2 channel sound is ok for you, by all means do what makes you happy.

But there is some amazing sounding content you are missing. Watch an episode of '24' in surround sound, catch a LOTR movie in surround sound , watch an auto race with surround sound....you'll be hooked if you do.

Keep this in mind too. You can get a decent Home Theater in a Box for a small amount of money.

Three different opportunities for improvement: speaker quality, amplifier power/quality, surround. They all add to the experience. Don't choose by reading about it. Get out and listen. Take your favorite DVD with you to the store.

Running cables to five or more speakers is a deal-breaker for some. There are, however, wireless surround options that reduce the clutter. (Are they any good? Get out and listen.)

My Surround Sound is Working!!!

I got my optical audio cable connection from the Moxi to my receiver figured out. There was a setting on my receiver that I had to set to designate the right function.

sniff, sniff...I love you guys (& gals).

Originally posted by Craiger01
How would the Moxi sound if you just use component video and rca audio cables going directly into an HDTV? The only thing I don't like about surround sound speakers is all the speakers and the speaker wire that you have to have going around the family room and having a receiver. I don't even have a stereo system. I'm not that much of a music lover. I have seen some HDTV's that have pretty good internal speakers. The new Sony rear projection HDTV's have a 40 watt built in speaker system. I think they have four speakers with 10 watts per speaker. I'm not that much of a movie buff. I like movies but mainly watch regular TV than movies.

It will sound like it's always sounded. Basic stereo seperation decent but not spectacular sound. The solutions that give surround sound using phantom or wireless speakers is just never as good as the real thing. From what you say it won't matter to you so don't worry.
Have you ever seen/heard a DVD with all its sound on a good setup? At a friends place?