Nothing works on the remote until I soft or hard reboot...:confused:

THANKs for your help!:cool:

What is the difference between the soft and hard boot? I thought the only way to reboot was to hold the button down for 2 seconds until it rebooted.

Originally posted by tcfila
What is the difference between the soft and hard boot? I thought the only way to reboot was to hold the button down for 2 seconds until it rebooted.
From the FAQ (http://users.adelphia.net/~ksoltmann/SPLMoxiFAQ.htm):

Rebooting

Many problems, such as user interface freezes/lock ups, can be resolved by rebooting your Moxi. To accomplish a soft reboot, hold down the Reset button on the front of the box for about five seconds until it reboots. If that does not work, you can try a hard reboot by unplugging the box for about five seconds, then plugging it back in. Rebooting typically takes about three to five minutes.

Originally posted by Cablechick:
Bear in mind that a sudden drop or intermittent drops in your signal strength/quality can also cause you difficulties that would cause your cable modem to lose it's connection. Cable modems require a better quality of signal than a tv with analog or even a regular dct processing digital. If you're on a network that still broadcasts under 100 in analog and are experiencing problems on your lower band of channels or if you see tiling in your digital range, you're probably dealing with some form of signal issue, be it just a loose connection in your house or a dying amp or loose connection on the drop/feeder/trunk line.


Hi all, I have an ongoing intermittent problem with a moxi dvr from Charter in Flowery Branch, GA. I have had it for about a month. It has always had this problem. The HD channels will start to tile, the sound goes in & out, then gets out of sync, sometimes the signal will drop completely out and I get the lost signal message. Four times (that I know of, while I am trying to watch) the moxi box has spontaneously rebooted.

Typically this is most noticeable during the evenings but might happen anytime. The cable company has been out several times and checked and adjusted the signal. However, the problem still persists and I am getting very frustrated.

I used to have a cable modem (for 2-years) that worked fine until about 2-months ago. It began dropping offline and was not reliable anymore, so I switched to dsl. I suspect the same issue is to blame for the HD problem above. Cablechick, is the same channel used for the internet and the HDTV?
I am thinking that when internet usage is at a peak in the evenings it is causing problems for HDTV. Anyone have any suggestions? Thanks.

Originally posted by splinke
Check out the REMOTE CONTROL section of my FAQ (http://users.adelphia.net/~ksoltmann/SPLMoxiFAQ.htm). The Moxi remote uses a unique infrared burst pattern signal called XMP. It seems to be rather difficult for learning remotes to learn, and it may be nearly impossible to find a remote with a pre-programmed Moxi code set. You may be able to find a sub-$75 universal remote that will learn XMP commands or has a Moxi programmable code set available, but you may have to do some additional research beyond what I've included in the FAQ. It should get you started, though. If you find one, be sure and post your results or send them to me so that I can inlclude them in my FAQ. The best results seem to be with the Logitech Harmony remotes or the Universal Remote Control MX-700 (or equivalent) remote. You can download a Moxi code set and install it from a PC with those remotes. However, I believe most of these are well over $100.

My Sony RM-VL900 works well. Just have to teach it with "short" presses of the Moxi remote, not long ones as the manual recommends. I got $60 long ago at Circuit City...you can probably find it online for $40-$50 now.

Originally posted by porterhaus
...The HD channels will start to tile, the sound goes in & out, then gets out of sync, sometimes the signal will drop completely out and I get the lost signal message...Typically this is most noticeable during the evenings but might happen anytime...I used to have a cable modem (for 2-years) that worked fine until about 2-months ago. It began dropping offline and was not reliable anymore, so I switched to dsl. I suspect the same issue is to blame for the HD problem above...
It is very likely that the downstream frequencies used by your cable modem and your HD channels are in the same "range," so the fact that you are having trouble with both is probably consistent. And the audio/video glitches you describe sound a lot like low signal level, so you may very well have a problem in this area. However, although higher usage of cable modems by other users can affect your own cable modem download speed, it probably would not affect the TV channels, since I don't think they actually overlap. There are other factors that can change signal level/quality depending on time of day, though.

You might want to check your signal level and signal-to-noise ratio on your HD channels at night when you are having the problem. Check out the TROUBLESHOOTING sections of the FAQ (http://users.adelphia.net/~ksoltmann/SPLMoxiFAQ.htm) for instructions and additional information.

originally posted by splinke:
You might want to check your signal level and signal-to-noise ratio on your HD channels at night when you are having the problem. Check out the TROUBLESHOOTING sections of the FAQ for instructions and additional information.

Thanks, I will check the values and compare them to what your guide states they should be. Hopefully this will help the cable company solve this issue. They have not been inclined to be there to troubleshoot in the evenings when this is at its worst. I believe the problem is going to be in their system because everything at my house has been checked several times.

Originally posted by MoxiGuy
Shows are expired earlier to make room for recordings._ So, a show originally set to keep 2 days can end up keeping for a day or less. Originally posted by SoCalGuy-99
This is what is not clear to me in the differences between "Keep 2 days" and "Keep until space is needed"

I thought that keep 2 days would ensure that the show was kept a minimum of 2 days no matter what. Like a keep until I delete, but with a two day expiration.

But based on what you wrote above and my own personal experience, it appears more like moxi is saying, it will try to keep it at least two days but if space is needed, it may have to delete it sooner .

But if this is the case, I'm not sure how “keep 2 days” differs from "keep until space is needed" as both keep the program until more space is needed, +/- the two days.

...So it appears that in HD, with its shorter recording times, that moxi wants to manage the disk and doesn't like it if the disk is more than 30% full with with non-delete-able items. Or that moxi may not want to archive HD content long-term, even with triple encrypted hard disks.


Moxiguy, any feedback on this post??


Thanks,

Originally posted by todbnla
Moxiguy or anyone else:
For the last two days first thing in the morning when I try to change channels on my remote, the remote is dead, I checked the batteries and the red light is working so I assume the remote is ok, but why is my MOXI not responding to the remote first thing in the day? Yesterday, I did a soft reboot and it worked fine after the "One Moment" icon came up and stayed on the screen for five minutes. :rolleyes:

Today I did a hard reboot.
Any thoughts guys? :(

BTW-My Software Ver is 3.0125 and I get my feed thru CHARTER in Slidell, LA. Since I got this about a month ago I have never had any software updates per the menu. Last software update is shown as "Error"

I've been having the same problem and I'm also on Slidell Charter. It's not the remote, its the Moxi crashed. It happens to me when I get home from work which is the first time of the day I try to use it. I turn on my TV and there is a broadcast on the screen but I can't change the channel or use the arrow buttuns to pull up the lower banner. When I try to access the menu it says "One Moment Please" and never seems to go to the menu which is when I reboot. It never crashed on me in the first month or so but for the last week or so its been happening almost everyday.

Originally posted by splinke:
You might want to check your signal level and signal-to-noise ratio on your HD channels at night when you are having the problem. Check out the TROUBLESHOOTING sections of the FAQ for instructions and additional information.

From the FAQ:
Cable modem signal levels

For optimal connectivity, you should see the following values or ranges under Network Diagnostics > DOCSIS Interface Information:
Status Value: 12 � operational

Downstream Power: good = -15 to +15 dBmV; better = -12 to +12 dBmV; best = -7 to +12 dBmV; problem = less than -15 or greater than +15 dBmV
Downstream Signal/Noise: best = 30 dB or higher; marginal = 25-29 dB; problem = less than 25 dB (it appears that you have to divide the value of this entry by 10, i.e., 300 dB or higher is best)

Upstream Power: for a regular cable modem, this should be less than 55 dBmV (the lower the better); my reading is typically 0 dBmV, which seems unusually low

My actual values taken during several different times this evening (5:40 - 9:50) the video/audio problems began about 7:25 and continued intermittently:

Status Value: 12 - operational (mostly); however twice it was: "not synchronized"

Downstream:
Power: ranged from -14 to 14; was mostly in the 3 to 7 range
S/N: ranged from 290 to 354

Upstream:
Power: normally 0; but once it was 1, and once it was -1

I tried cablechick's instructions for pinging and usually it was normal; but once it showed "unavailable". The maximum bandwidths for downstream/upstream were normally 384kbps/128kbps; however these showed as "error" on 3 occasions. At approximately 9:25 the moxi stopped responding to the remote then re-booted spontaneously.

Therefore, I believe the cable modem device in the moxi is dropping out intermittently. The downstream power varied quite a bit so I suspect this might be a part of the reason it is dropping out.



From the FAQ:
Tuner signal levels



For optimal audio/video quality, you should see the following values or ranges under Hardware Diagnostics > Tuner Information:



Screen 1 of 3

Tuner: Out of Band (OOB) � This tuner is used to download some channel data and the data required to decrypt the appropriate channels to which you have subscribed.

State: Digital Locked

SNR: 21 or higher

AGC: approximately 43% internal/63% external (numbers may be higher)

OOB Data: Active



Screen 2 of 3 provides information on the first tuner (In Band #0) in your system, and screen 3 of 3 provides information on the second tuner (In Band #1). If you were watching TV with nothing recording when you activated the OSD, the channel you were watching will be reflected on screen 2 of 3. If you were recording one channel while watching another (or recording two channels), the recording channel (or first recording) will be reflected on screen 2 of 3, and the other channel (or second recording) will be reflected on screen 3 of 3.



Screen 2 of 3 (when tuned to a digital channel)

Tuner: In Band #0 � Tuner #1

State: Digital Locked

SNR: best = 32-45 dB; OK = 29-31 dB or higher; problem = 28 dB or less (Note: At around 28 dB, some of your digital channels [256 QAM] may begin to break up with pixilation. Other digital channels [64 QAM] will begin to break up at around 22 dB.)

AGC: 50% internal/40% external

Channel: will be the channel number you are tuned to (100 or higher for digital)



Screen 3 of 3 (when recording a channel on Tuner #1 and watching an additional digital channel)

Tuner: In Band #1 � Tuner #2

The rest of the entries should be the same as for Tuner #1.



The actual tuner signal levels were all pretty consistent throughout the evening:

Screen 1:
SNR: ranged from 19.153 to 20.766
AGC: ranged from 43.75%/79.69% to 43.75%/79.90%

Screen 2:
SNR: ranged from 26.648 to 34.013
AGC: ranged from 50.00%/35.47% to 50.00%/41.38%

Screen 3:
SNR: ranged from 27.768 to 32.424
AGC: ranged from 50.00%/35.65% to 50%/42.84%


I believe the moxi probably requires the cable modem device to be continually connected in order to receive the HD channels. Therefore when the modem begins to drop out the HD channels will do the same.

Please let me know if anyone has any suggestions. Thanks.

McPostal-Welcome to the forum and the world of MOXI, mine did it tonite again, I swapped out the remote batteries to no avail, Moxiguy, so now there are two of us...both on the same system, Charter SLIDELL, LA. :confused: :eek:

Originally posted by McPostal
I've been having the same problem and I'm also on Slidell Charter. It's not the remote, its the Moxi crashed. It happens to me when I get home from work which is the first time of the day I try to use it. I turn on my TV and there is a broadcast on the screen but I can't change the channel or use the arrow buttuns to pull up the lower banner. When I try to access the menu it says "One Moment Please" and never seems to go to the menu which is when I reboot. It never crashed on me in the first month or so but for the last week or so its been happening almost everyday.

I've notice something along these lines. My remotes (both the moxis and the sonys) were acting pretty slugish with the moxi boxes lately.

I thought maybe it was the batteries, but it couldn't be with all six remotes.

Then when I woke up this morning none of the moxi boxes had live tv and the all the boxes had the error code 21 on the leds.

Although I had no live tv, all the recorded show were still there of course, and as I used the dvr, all the remotes now controlled the moxis very quick and smoothly. It was great, hit pause and an instant pause occurred, hit play after a ff and a instant play occurred. All the units now worked great.

As it turned out, the bi-directional amp's power supply, that Adelphia had installed, had crapped out. As soon as they changed the PS, the boxes came back to life but then the remotes started acting sluggish again.

So it appears that the constant 2 way communication with the boxes and the network has the ability to slow down the responsiveness of the boxes and its ability to accept commands from the remotes. And this traffic would vary from cable system to system.

It would be interesting to see if those with the non-responsive remotes, if when they unplugged the cable from the moxi, does the remote still control the dvr correctly, or is the moxi locked up and still non responsive to the remotes.

Same here in Mandeville, LA(Same market as Slidell).

Lockups with the "One Moment Please" deal. Had to reset today, yesterday, etc!!!

Originally posted by todbnla
McPostal-Welcome to the forum and the world of MOXI, mine did it tonite again, I swapped out the remote batteries to no avail, Moxiguy, so now there are two of us...both on the same system, Charter SLIDELL, LA. :confused: :eek:

Originally posted by McPostal
I've been having the same problem and I'm also on Slidell Charter. It's not the remote, its the Moxi crashed. It happens to me when I get home from work which is the first time of the day I try to use it. I turn on my TV and there is a broadcast on the screen but I can't change the channel or use the arrow buttuns to pull up the lower banner. When I try to access the menu it says "One Moment Please" and never seems to go to the menu which is when I reboot. It never crashed on me in the first month or so but for the last week or so its been happening almost everyday.

Originally posted by McPostal
I've been having the same problem and I'm also on Slidell Charter. It's not the remote, its the Moxi crashed. It happens to me when I get home from work which is the first time of the day I try to use it. I turn on my TV and there is a broadcast on the screen but I can't change the channel or use the arrow buttuns to pull up the lower banner. When I try to access the menu it says "One Moment Please" and never seems to go to the menu which is when I reboot. It never crashed on me in the first month or so but for the last week or so its been happening almost everyday.

I've got the same issue with Charter in St. Louis. Any ideas MoxiGuy?

Also having the One Moment Please lockups with Charter in Mandeville, LA for the past couple of days. I can pretty much guarantee I will need to reset the box when I get home from work. I also experienced my first show w/ messed up audio (just the background and laugh track).

I have also noticed that my remote tends to be a litlle crazy lately. I'm holding the up to scroll fast and it will either stop for no reason and take a while to become responsive again or it will jump into the side menu for no reason.

Originally posted by bobafeet
I have also noticed that my remote tends to be a litlle crazy lately. I'm holding the up to scroll fast and it will either stop for no reason and take a while to become responsive again or it will jump into the side menu for no reason.

I am having the same problem with Charter in St. Louis.

quick question:

Has anyone had any luck getting the Kameleon All-In-One Remote to work with the Moxi?

I'm thinking about buying that remote but want to make sure it handles the Moxi before I do.

Thanks.

Originally posted by porterhaus
...Therefore, I believe the cable modem device in the moxi is dropping out intermittently. The downstream power varied quite a bit so I suspect this might be a part of the reason it is dropping out...Please let me know if anyone has any suggestions. Thanks.
Yes, it certainly appears that your modem is intermittently (and frequently) losing its connection. I think it is pretty extreme for the downstream power to vary between -14 and +14 dBmV in a short period of time. Normally, I don't think this number varies by more than a few dBmV. The SNR on both your cable modem and your digital cable channels appears to dip below the acceptable levels at times, which is consistent with your "status," "bandwidth," and "ping" problems, as well as the video pixilation and audio dropouts on your digital channels.

I'm no expert, but I would divide this up into three possibilities: (1) The signal on your coaxial cable is fine, but you have a bad Moxi unit that needs to be replaced. (2) The signal level is fine at the entry point to your house, but there is a loose connection or bad cable within your wiring system that is picking up noise, particularly in the evenings (perhaps you or a next-door neighbor has some electrical device used mostly in the evenings that is producing "noise" that is ingressing into a bad part of your wiring). (3) The signal level is bad at the entry point to your house.

If your Moxi works fine during the day, then it is most likely #2 or #3. You may be able to glean further information from the fact that your cable modem went flaky prior to your Moxi being installed. How is your cable split after the entry point? Are you using the same cable on your Moxi that you used to use for your modem, or are they on the same branch of your wiring network? Also, did the cable technicians do anything to "fix" the signal level problems during their visits (at least during the day)? Did they test your signal at the entry point, as well as at the Moxi itself?

Make sure all of the connections are secure, and that the splitters and connectors are high quality. Is your house wiring RG-59 or RG-6 (preferably RG-6 to prevent ingress of noise)? Do you have a length of RG-6 coaxial cable that will stretch from the entry point of your house to a location where you can test the Moxi? (If you've got a small TV, you could, theoretically, move the Moxi closer to the entry point, if necessary.) This way, when you are having the problem, you can temporarily bypass your house wiring system. Hook up the cable coming into your house without any splitters and with as few connectors as possible. If the bypass fixes the problem, then you know that the problem is in your house wiring. If you still have the signal problem, there is either something wrong with the Moxi unit or the incoming signal level.

Originally posted by abcward
...Has anyone had any luck getting the Kameleon All-In-One Remote to work with the Moxi?...

Apparently, you can download a Moxi code set over the phone:
http://www.remotecentral.com/ureview/62.htm

This may be a good inexpensive option, although the battery life appears to be very short unless you cut the motion detector wire inside.

Originally posted by splinke
Apparently, you can download a Moxi code set over the phone:
http://www.remotecentral.com/ureview/62.htm

This may be a good inexpensive option, although the battery life appears to be very short unless you cut the motion detector wire inside.

Thanks splinke,

I'm still torn on what remote to buy. This is my secondary setup so I can't break the bank on a remote. My main setup has the Sony Remote Commander which cost me $200, so no way my wife will let me drop that kinda $$ again.

I only need this remote to control 4 items: Moxi, Norcent Plasma, Sony DVD and Sony Surround Sound Receiver. Hopefully I can get that accomplished for less than $100.

Thanks again for the input...

abcward-

I have the Harmony 659 and i love it, set up is so easy, just use there website to select what componets you have, and go though the seamless setup on there website, plug your remote into the computer, adn hit update, adn then everything you just set up is loaded on the remote. I love this thing i have it controling my moxi, receiver, dvd, ps2, xbox, and dvd player. You can get this remote for $150 from a big box store, or for about $60 off ebay. they also have great customer support if you are having problems controlling the device (like i had with the moxi at first) i e mailed them and with in 4 hours THEY updated my remote information on the website, and all i had to do was hit the update button and everythign was working perfectly. So i highly reccomend the harmony remotes.

originally posted by splinke:

Yes, it certainly appears that your modem is intermittently (and frequently) losing its connection. I think it is pretty extreme for the downstream power to vary between -14 and +14 dBmV in a short period of time. Normally, I don't think this number varies by more than a few dBmV. The SNR on both your cable modem and your digital cable channels appears to dip below the acceptable levels at times, which is consistent with your "status," "bandwidth," and "ping" problems, as well as the video pixilation and audio dropouts on your digital channels.

Thanks splinke,

I found the following in a technical report on cisco.com:

link (www.cisco.com/warp/public/109/cm_dropping_offline.html)

Why Do Cable Modems Drop Offline?

A Cable Modem requires three main things to remain online once it is connected and operational:

*

Clean RF plant with a carrier-to-noise consistently above 25 dB in the Upstream, and above 35 in the downstream.
*

Unicast polls from the CMTS every 30 seconds (keepalives). These are unicast transmit opportunities for this modem's assigned SID, in which it can send a RNG-REQ to the CMTS. If the cable modem does not receive a unicast transmit opportunity within T4 seconds (30 seconds) it has to time out and re-initialise it's MAC layer. So if there is a problem (RF) in the downstream, the cable modem might not "see" this unicast transmit opportunity, and drop offline.
*

If the CMTS does not get a reply from the CM to the unicast transmit opportunity, the CMTS will poll the modem 16 times in short succession in order to try and get an answer. The modem is considered offline by the CMTS if there is no reply after these retries.


I am certainly no expert either but I think we are beginning to narrow down the possibilities. Here are some answers to your questions:

How is your cable split after the entry point?
There is only one splitter, it is in the box on the exterior of the house where the underground cable is connected to the house. The splitter was replaced during one of the recent service calls, but this didn't help. One cable runs to the living room where the moxi is, the other to the master bedroom to a SDTV.

Are you using the same cable on your Moxi that you used to use for your modem, or are they on the same branch of your wiring network?
No, the moxi is in the living room and the cable modem WAS in the bedroom.

Also, did the cable technicians do anything to "fix" the signal level problems during their visits (at least during the day)?
Yes, but at the street-not in the house. First time the signal on channel 105 was +23 (too high) so they lowered it to within spec (-15 to +15). The last time the tech adjusted the amplifier to improve the "return" signal, I understood it to be the upstream signal. (He also stated he thought the area I live in had "some problems" he was to get maintenance to check this out.) Unfortunately, I have no way of finding out anything about what maintenance finds or fixes. The CSRs are of no help in this regard.

Did they test your signal at the entry point, as well as at the Moxi itself?
Yes, it tested very well at the moxi, the entry point, and street. The signal losses were what they expected for the runs and splitters, etc.

Is your house wiring RG-59 or RG-6 (preferably RG-6 to prevent ingress of noise)?
I think it is RG-6. The house is only 2-years old. It is in a town-home community and allot of the homes use the satellite dishes which pretty much require the newer wiring as I understand it.

Do you have a length of RG-6 coaxial cable that will stretch from the entry point of your house to a location where you can test the Moxi? (If you've got a small TV, you could, theoretically, move the Moxi closer to the entry point, if necessary.) This way, when you are having the problem, you can temporarily bypass your house wiring system. Hook up the cable coming into your house without any splitters and with as few connectors as possible. If the bypass fixes the problem, then you know that the problem is in your house wiring. If you still have the signal problem, there is either something wrong with the Moxi unit or the incoming signal level.
This test would be a last resort. I pay Charter for maintenance of the wiring in the house (go ahead & call me a sucker - haha...). So if it is an issue they should be able to find & repair it.

I have another appointment with a tech for tomorrow after work. I would like to be able to help point them in the right direction. Right now, I am focusing on the power signal to the modem and some other signals that are marginal or slightly below spec. I still think the peak useage of the INTERNET could be a major cause of this problem. Most of the clues point in that direction.

Please let me know if anyone has any suggestions. Thanks.

Heya,

Been reading this thread a while, first time poster. I like all of the info on this thread, but figured I'd add my $0.02.

I have a MOXI in Madison, WI. Have had it for quite a few months now. I am addicted to being able to record TV, but there are just some things about this box that irk me. They have probably all been pointed out before, but figured why not:

1) No grid. I understand that putting a grid system to navigate would cost the company money, but the current setup for seeing what's on is just ridiculous. If I want to know whats on next week at 4pm, I have to go to each channel and scroll to that time. I read somewhere that this is being changed in a future release, but not to a grid. Give us a grid!

2) Extremely slow. This box is so slow its incredible. Just trying to change a channel can take 15 seconds. I navigate to the channel and hit OK, and wait 10 seconds for it to bring up the menu options. Then I click "Watch" and wait another 5 seconds for it to change channels. Going into the different menus is absurd as well, see next:

3) Navigating the menus. When I press the MOXI button, I generally have to only go left to scroll through the menu choices. Why? Because when I hit right, it brings up the options for the current choice. This is annoying because of how slow the menu navigation is -- I know that 5 seconds of my life is not a big deal, but it is annoying :) Would be nice to not have the menu options come up at all when you hit the right arrow, only when you hit OK on it.

4) HD versus non HD. I just got an HDTV, and have to switch my tv between wide and normal when I switch between HD and normal signals on the MOXI. I understand this is being fixed in 3.2, so not much more to say, hurrah!

5) This one I did see a post on, but wanted to throw it out there because I saw no resolution. When using the up and down arrows to navigate through other channels to see what is on, if I want to quickly check what is on ESPN, I enter the channel number.. and it switches channels. Would be nice to just have it show whats on that channel if you are already off of your current channel navigating.

6) The lack of a status meter for the storage space. This one boggles me, why can't we see how much space we are using?


All of that being said -- I am happy with this box. I think that the majority of what I posted could be fixed without much issue. Whether or not it will be is obviously a different story :)

It has done a great job for me recording programs, playing back programs, etc. It has only locked a couple of times, and with any device I can deal with that.

One feature I would absolutely love, but do not expect, is to be able to plug it into my computer and backup recorded programs if I am running out of space. Or at least a "one touch" backup to VCR option that I have seen on other DVR's.

Hi I have a Moxi Unit from Adelphia SoCal and I love the DVR, however I have found that I am starting to run out of space. Is there any way to export the files to a DVD or my PC? Thanks!

or does anyone know how to upgrade the HDD to a larger size?

Originally posted by frydryce
Hi I have a Moxi Unit from Adelphia SoCal and I love the DVR, however I have found that I am starting to run out of space. Is there any way to export the files to a DVD or my PC? Thanks!

or does anyone know how to upgrade the HDD to a larger size?

What?!? You mean you don't want to read the previous 2K+ posts?
Quick answer. No.

Originally posted by frydryce
Hi I have a Moxi Unit from Adelphia SoCal and I love the DVR, however I have found that I am starting to run out of space. Is there any way to export the files to a DVD or my PC? ]

No way to export. The only way that I had been able to transfer video was by hooking my digital camcorder to the s-video and recording it, then by firewire to my desktop. Quality was real good, but a pain in the behind to do the transfer. If you have a laptop with audio-video in, then you are set.

Originally posted by frydryce
or does anyone know how to upgrade the HDD to a larger size?

Cannot be done yet. You cannot crack the box, as it belongs to the cable company. The USB isn't active yet, so no external drives yet. I say yet, as they are thinking about it (but are limited by Digital Rights Management issues).

Originally posted by porterhaus
...I have another appointment with a tech for tomorrow after work. I would like to be able to help point them in the right direction. Right now, I am focusing on the power signal to the modem and some other signals that are marginal or slightly below spec. I still think the peak useage of the INTERNET could be a major cause of this problem. Most of the clues point in that direction...
It is my understanding that incoming cable modem data is carried on distinct digital cable "channels" that are dedicated to modem usage rather than TV signals, and that these channels should not "overlap" any channels used for video services (if the cable company has everything configured correctly). I may be wrong, though. Perhaps you could ask the tech if he/she knows of other causes of nighttime disruption.

It sounds like you've got a lot of data to present to the tech. Supposedly, your CSRs can remotely access data on your Moxi, such as signal levels. In theory, they could document your problem while it is happening at night, even if the techs won't come out then. Good luck!

Originally posted by splinke:
It is my understanding that incoming cable modem data is carried on distinct digital cable "channels" that are dedicated to modem usage rather than TV signals, and that these channels should not "overlap" any channels used for video services (if the cable company has everything configured correctly). I may be wrong, though. Perhaps you could ask the tech if he/she knows of other causes of nighttime disruption.
I agree with the separate channels for modems. You can see the actual frequencies used on the same screens as the other troubleshooting data. Based on what I have read, the cable company can add additional channels for modems if they get too many on one channel. The key to my theory is that the modem HAS to be constantly connected or else the moxi will not display the HDTV video feed; this is what I think is happening when the HDTV picture completely drops out & the no signal message appears. So, if the peak internet usage is causing the signal problems in the modem channel---> the modem drops out---> the HD display drops out. (If anyone knows whether or not this is how the moxi works please let me know.)

I think the tiling & sound problems might due to the SNRs of the HD channels being marginal & sometimes too low. Maybe a different problem.

I agree the techs can monitor this from their end. I also think the modem needs to be monitored and automatically logged each time it drops out. I believe this is how they can best tell what is happening.

Thanks for your help splinke. You have given some good advice.

I had an issue with Penn & Teller B.S. on Showtime. They show back to back episodes Monday night. It always worked fine untilt last night. The 2nd episode was all there, but it started out with the last 10 minutes of the 1st episode (no, I did not set it to do this).

The wierd thing was, the 1st episode still says it's recording - 24 hours later. When I play it back there's only a few seconds and then it ends. So I missed out on it. Ironically, the episode was called "Conspiracy Theories".

Originally posted by abcward
Thanks splinke,

I'm still torn on what remote to buy. This is my secondary setup so I can't break the bank on a remote. My main setup has the Sony Remote Commander which cost me $200, so no way my wife will let me drop that kinda $$ again.

I only need this remote to control 4 items: Moxi, Norcent Plasma, Sony DVD and Sony Surround Sound Receiver. Hopefully I can get that accomplished for less than $100.

Thanks again for the input...

I have a URC 9960 kameleon and it works great with the MOXI. Got it on ebaY for $35. The macros are easy to program to go right to recorded shows and the turbo scan up/down also works. The one annoyance is that the backlight only stays lit 7 seconds if you do not keep it moving.

3.2 roll-out for Adelphia So. Cal.

I called Tech Support last night and the girl told me that the 3.2 for Adelphia So. Cal. will be at the end of May or first week of June. A tech also came to the house last week and mentioned that they are slipping the roll-out so they can work on getting the old analog boxes swapped out first and also get VOIP in place. Don't know who is right but we will see in about 3 weeks.

Originally posted by joe221
What?!? You mean you don't want to read the previous 2K+ posts?
Quick answer. No.

yeah i was kind of intimidated by the year long thread spanning 139 pages. thanks for the quick and dirty. its a shame though, b/c i dont want to delete the series I've been taping for the past 6 months. i guess ill have to buy a capture card to encode the shows manually.



Originally posted by MakiC


No way to export. The only way that I had been able to transfer video was by hooking my digital camcorder to the s-video and recording it, then by firewire to my desktop. Quality was real good, but a pain in the behind to do the transfer. If you have a laptop with audio-video in, then you are set.



Cannot be done yet. You cannot crack the box, as it belongs to the cable company. The USB isn't active yet, so no external drives yet. I say yet, as they are thinking about it (but are limited by Digital Rights Management issues). [/B]

Thanks for the info. I guess ill look into a capture card for the time being.

what does 3.2 give? sorry, i tried the search but after 2 pages of searching there's just too much content on this thread. i think moxi needs its own forum here considering the traffic that's going through this single thread.

Hi, I'm wanting to have my MOXI box in 2 rooms. I called my local charter office in Greenville, SC about it and they told me I wouldn't be able to have a 2 room moxi setup for another year. I did some searching and I found a moxi-mate for sell and it looks to be exactly what I need, but it says it only works with BCM9022 and mine is the BCM9012.

Anyone happen to know when these boxes will be on the market? I really want to be able to watch my recorded shows on my other television.

Thanks

Originally posted by frydryce
what does 3.2 give? sorry, i tried the search but after 2 pages of searching there's just too much content on this thread. i think moxi needs its own forum here considering the traffic that's going through this single thread.

Here is what MoxiGuy had to say earlier in this thread about 3.2:

What's in 3.2? (part 1)
The new version of Moxi software adds several frequently requested enhancements and addresses many performance issues.

Most asked for enhancements



New high definition TV (HDTV) settings. A top-requested feature for subscribers with high definition displays, the new HDTV settings can automatically change the output resolution to match the incoming signal. (This feature is known as “native-mode pass-through”) With the new options, SD programs are no longer stretched or scaled to fit the HD screen. You can select the resolutions that your TV supports—if your TV can handle the incoming resolution, then Moxi will send it directly without scaling it. To accomplish this, we have a new setting, “HDTV Set-up,” replacing the previous “Video Output”

Improved analog quality.

Fast forward and rewind compensation. Now, when you fast-forward or rewind through a show and resume playing, Moxi backs up slightly to compensate for reaction time.

Improved first-run-only recording feature. The first-run-only recording option now works even when current and past-season episodes appear on the same network. Examples: recording Battlestar Galactica on Sci-Fi, CSI on CBS, and The Simpson’s on Fox. There may still be times where no guide data exists to filter out repeat episodes, so in a few cases, you’ll still get dupes.

Skip forward and backward by 15-minute interval. When watching full-screen TV, you can now use the next and back buttons to move quickly through program in 15-minute intervals. (Note: this is separate from the “skip” button)

Improved tuning performance. Faster channel changes.

Fixed HD glitch issue. Occasional minor audio or video glitches no longer occur while watching one HD channel and simultaneously recording another HD channel.

Fixed jump to On Next. When scrolling up and down the channels list, the selection focus no longer unexpectedly shifts to the On Next panel.

DVI output supported. When content protection keys are distributed, users with TVs and projectors that can accept digital video input will be able to use the DVI connector. Because DVI handshake slows tuning, in most cases, however, we recommend that subscribers with high-end TVs will have a better overall experience using the component output.

Fixed Fast Forward. In certain digital channels, FF wasn't working as expected. This problem has been corrected.



What's in 3.2 (part 2)
Continuing a previous post on enhancements an fixes in Moxi software version 3.2.



Bye-bye, Easter eggs. Tomato and credits easter eggs have been removed. Good news for Tomato fans, though, It's been promoted to an official game, with its own listing.

Streamlined Ticker. The Ticker feature has been redesigned so that it takes up only a single line at the bottm of the screen, leaving much more room for the TV image.

Fixed Ticker weather forecast. Previously, if you had Ticker up in the evening, the forecast feature would skip a day and begin with the day after tomorrow. Now it starts with tomorrow's forecast.

Short cut to On Demand.The remote control button labled Guide, VOD, or On Demand (in various versions of th remote) now jumps directly to the On Demand card in the Moxi Menu.

Parental Controls. Now, when the system reboots, Parental controls will comback in the state they were in before the reboot. In other words, if they were unlocked, they will stay unlocked.

In addition there are many other fixes and refinements to the way the DVR works, improvements to tuning, and audio-video improvements, loss of channels from the guide, etc.

http://www.avsforum.com/avs-vb/showthread.php?s=&postid=5283975#post5283975

Moxiguy: Just simple and to the point

I think I liked the pre-3.2 ticker better. I think it's too hard to see what category you are currently in, and what categories are avaliable. Other nitpick is the redundency of the "On TV" category.

Although, my wife does approve of the fade-in. We both agree that it looks pretty slick. The text may be easier to read, but I still think I prefer the tabbed-menu look over the current one.

Wife also likes how the liveTV screen zooms in and out now.

HDTV Setup - is there any way to have 720p/1080i stretch the SD pictures? Mabye I just missed it in the menu, but there are alot of samsung TV's that have no 480i support on their HD inputs. Either having a stretch option, or adding a 480p would resolve this issue. (Personally, I think the moxi is also doing a poor job at interlacing - I'm seeing quite a few jagged edges. I personally would prefer a 480p over 480i to help resolve this)

Although, my wife does approve of the fade-in. We both agree that it looks pretty slick. The text may be easier to read, but I still think I prefer the tabbed-menu look over the current one.


MrBeetle,

You obviously have 3.2 already? What do you mean by the menu? Has the Moxi Menu style changed with 3.2? I'm curious as to your comments - Thanks!

Originally posted by abcward
MrBeetle,

You obviously have 3.2 already? What do you mean by the menu? Has the Moxi Menu style changed with 3.2? I'm curious as to your comments - Thanks!

Sounds like he is talking about the ticker only. You know how the ticker has different categories, listed across the top, like a tabbed-menu.

With the "fades" and the "zooms," it sounds like Digeo did a little front-end work to pretty up the transitions.

Originally posted by MoxiGuy (5/5/05)
So Cal in mid may
Carries heat enough to thaw
much ice PDQ

Mystery aside, the march to 3.2 has begun in both Charter and Adelphia. Both systems will do a limited deployment first for a short time and then go wider. Dates are still to be announced. Please don't bother the phone reps. The last weeks are the hardest part of the wait. But I expect the wait is very short now.

Mid-May is 4 days away, right?

Any info you have as to which parts of So Cal are 1st in Adelphia's Line-up?

I've been reading this forum for a couple of weeks, slogging through all 140 pages, and I'm amazed at the depth of knowledge and willingness to share you all have shown. Moxiguy, cablechick ... everybody ... thank you!

I don't have HD, yet, but I've learned what to look for when I go shopping this fall.

And I've had the 9012 for several months and (knock on wood) have had no lockups, hiccups or other bizarre behavior (just a VOD outage, see below). I guess I've been lucky.

Originally posted by abcward
quick question:

Has anyone had any luck getting the Kameleon All-In-One Remote to work with the Moxi?

I'm thinking about buying that remote but want to make sure it handles the Moxi before I do.

Thanks.

I have the One for All Kameleon 9960 (my trusty old OA Cinema 7 wouldn't learn the Moxi codes). I called One for All and they downloaded the Moxi codes via built-in phone modem to the 9960, and it works great.

Someone else warned about batterly life with the Kameleon and suggested cutting the motion sensor wire: Not necessary. The new models have a code to turn the sensor on and off; it's listed clearly on the package that this is a feature.

Re the Moxi: I too have issues with the 9012 -- need for a program grid etc yadda yadda -- but this is my first DVR and I'm basically thrilled.

EXCEPT FOR HD CAPACITY and the lack of a space meter of some kind.

It was a shock to me that the Moxi capacity is not the advertised 60 hrs. I discovered this upon returning from 9 days out of town to discover that 12 hours of recorded programs had been deleted/replaced to make room for new recordings. I couldn't figure out what had happened, because I counted up what was on the hard drive and it totaled only 22 hours. I figured I must have missed a setting someplace.
So I called Charter (St. Louis, Overland to be specific) and was told the capacity is 26 hours for analog. Nice CSR, but she could not, of course, explain this blatantly misleading advertising (in fact said she didn't know where I got the idea it was 60 and seemed surprised when I told her to read the Charter Moxi user manual) or tell me what kind of mix of digital and analog would fit. She said capacity isa 26 hours analog SD and 42 hours digital SD.
Can't tell you how angry I was. It means whenever I go out of town on an extended trip I'll have to use the VCRs again just in case. This changes my warm and fuzzy feelings about the Moxi box.
The kicker is: I lost VOD a few days ago and talked to a different Charter CSR (who had me reboot, all is now well). I asked him about the 26/42 hr capacities and he was shocked -- shocked, I tell you -- that anybody had told me that. He said capacity was 40-50 hours analog and 30-40 hours digital. (If so, of course, it doesn't explain why my 12 hours of shows were replaced.)
So, long way to this question: What is the real capacity this box? Has anyone figured out any formula of how much digital SD vs analog will fit?
And when will Charter/St. Louis roll out the 9022 with bigger HD?
Thanks for listening...

elgibby,

Welcome aboard - its always nice to see more STL people joining the fray. 'elgibby' = Bob Gibson reference?

And thanks for the info on the Kameleon - I just bought a brand new one on ebay for $35, so i'm excited to start playing with it.

BTW, I have a friend who works for Charter and he is a good person for insider info. I have heard no concrete dates on the rollout of the 9022, but will keep you updated. I am aware that the 3.2 upgrade will be coming very soon, so that is good news too.

Again...welcome !

I just heard from one of the Charter reps that the 3.2 deployment in the Madison, WI area will begin in about "a week or two". I have a few friends that received new boxes in the last few weeks and their boxes already had 3.2 on it. I've been waiting since December. 5 month later isn't too bad. :-)

FAST FORWARD COMPENSATION TIP

If you fast forward using the middle setting (Fwd Fwd) you can have reasonable compensation by pressing the Replay button instead of the Play button to resume playback.

It has been a week or so since I read the thread, so if this has been mentioned, please forgive me.

Originally posted by abcward
elgibby,

Welcome aboard - its always nice to see more STL people joining the fray. 'elgibby' = Bob Gibson reference?



Uh oh! I've been living among you since '98, and I know Cardinals fans for the sportsmanlike folks they are (my wife included!).
No, not a Gibson ref -- though I have tons of respect for the man, 1967 notwithstanding. Y'see, I'm from Boston; sorry about that!
Gibby was my softball nickname back there, got Southwesternized to El Gibby during 16 yrs in Phoenix...
Go Cahds! (when not playing the BoSox)

Originally posted by splinke:
It sounds like you've got a lot of data to present to the tech. Supposedly, your CSRs can remotely access data on your Moxi, such as signal levels. In theory, they could document your problem while it is happening at night, even if the techs won't come out then. Good luck!



Here is an update on the moxi HD channels problems I am having (for over a month) on Charter in Flowery Branch, GA...

The tech, after listening to my findings & checking the signals (both up & down streams at the street, house entry point, & moxi...all of which were good) replaced the moxi with a new one this afternoon. He left about 6:30 and as usual about 7:30 the problem started again. All of the same symptoms as before. CSRs are of no help and know very little. A supervisor is supposed to have another tech supervisor call me... been there, done that all before (never get a call back)!

Has anyone else had similar problems that the cable company just cannot fix? This is past the point of being ridiculous. Thanks.

Originally posted by elgibby
...So, long way to this question: What is the real capacity this box? Has anyone figured out any formula of how much digital SD vs analog will fit?...
From the "Recording capacity" section of the FAQ (http://users.adelphia.net/~ksoltmann/SPLMoxiFAQ.htm):
"Approximate minimum and maximum recording times are as follows (assuming that you record only one channel type):
HD = 7-11 hr
digital SD = 35-51 hr
analog = 21 hr"

The digital channels (HD and digital SD) can vary based on the level of compression applied prior to transmission over the cable system (higher compression will take up less room on the Moxi hard drive at the expense of picture quality). Analog is encoded by the Moxi itself at a single compression rate that translates to about 3.5 GB/hr. Your 22 hours of recorded material is pretty consistent with the published 21-hr capacity.

Promotional material from cable companies will probably tend to quote the maximum time possible with digital SD (~50 hr). Some cable companies may also have different DVRs with different recording capacities, so, if they don't specifically mention "Moxi" in their promotional material, they may promote the maximum time on their largest capacity DVR. For example, Adelphia has a DVR FAQ that gives a 60-hr maximum record time, but I think this applies only to their Scientific Atlanta or non-Moxi Motorola unit.

Originally posted by porterhaus
The tech, after listening to my findings & checking the signals (both up & down streams at the street, house entry point, & moxi...all of which were good) replaced the moxi with a new one this afternoon...
Since your Moxi worked fine prior to 7:30 PM, it was pretty unlikely that your problem had anything to do with it. I guess that's been confirmed. Here on Adelphia in Carlsbad, CA this evening, downstream signals dropped significantly. I experienced "tiling" and complete loss of signal on the HD channels every few minutes. This is the same thing you apparently are experiencing every night on your HD channels. My cable modem was also out. You said that you canceled your cable modem service a couple of months ago due to unreliability. It wouldn't surprise me if your cable modem had been working until 7:30 PM, then crapped out. It seems clear that some piece of the cable company's equipment is incorrectly configured, leading to a loss of signal, or some outside equipment is causing interference, and that this problem recurs every night around 7:30 PM, but then corrects itself at some later time. You've got to convince them to make a special night service call to your neighborhood!

Hey, here's a question. What happens on weekends? Does the Moxi work during the day, then crap out at 7:30 PM?

Will 3.2 fix the channel lineup disappearing every 3-4 hours? Mine has done this since the last "upgrade" around Thanksgiving of LAST YEAR rendering the DVR features essentially useless. I know I'm not the only one with this issue East of La Brea in Los Angeles (Los Feliz Area) but haven't heard from others experiencing the same problems lately

Originally posted by splinke:
Hey, here's a question. What happens on weekends? Does the Moxi work during the day, then crap out at 7:30 PM?
Yes, more or less the same symptoms. However, it has sometimes occurred during the day and is typically not as severe when it does happen during daytime hours.

I am sorry to hear you have had similar problems. I hope it was a temporary glitch they have already fixed. We might need to find a forum for CATV network technicians. Unfortunately, most of the Charter people I have had contact with do not appear to understand the really technical stuff. (Not that I do either, but I know allot more than I did a few weeks ago.)

Thanks again for your help. I will keep you posted.

Originally posted by splinke

"Approximate minimum and maximum recording times are as follows (assuming that you record only one channel type):
HD = 7-11 hr
digital SD = 35-51 hr
analog = 21 hr"



Thx, splinke, that helps a lot. That FAQ is great!

New question (for moxiguy?):
I understand the 9022 box drives only one MoxiMate. Is the MoxiMate portable? Is there any technical reason why I can't unplug/disconnect it and move it from bedroom to office to basement etc? Are there IP address or network issues that would prevent it?
thx...

Originally posted by elgibby
... Is the MoxiMate portable? Is there any technical reason why I can't unplug/disconnect it and move it from bedroom to office to basement etc?...
No reason. Some of our trial participants have done that. It's kind of cool.

Work has been hectic and I'm in a wedding this weekend. Sorry I've not been more attentive. (I'm best *man*, how funny is that?)

on the catchup -
jay - I agree with moxiguy on this pretty much across the board. One of the things I do while reading these forums is note the kinds of problems you guys are having with support and issues and pass it up. If I have an area associated, it makes it easier to pinpoint. My presence here is unofficial but I still pass it up. All of our techs and reps have training behind them, some take extra steps to flesh out the knowledge or have personal interests that bring their bar higher. Hands on experience fine tunes that and ingrains it in the learning process.

Todbnla -
on our network, your moxi is provisioned in the warehouse with the market release version of the software, the software update is errored out until your first software push (the first over network software update) I have access to slidell, but I can't remember if slidell is in our area (G'ville center) or Birmingham. If you want me to check your moxi on my end, shoot me a tell. I've not gotten any reports of this particular problem.

Porterhaus - I have thoughts on this, but don't know for sure, so let me double check it when I go in before discussing it. As a side note, I can pull your modem diagnostic and check signal strength, signal to noise, and drop to the modem in-house. When you call in, have they passed you to advanced services? Shoot me a PM please and let me know. I've some things I'd like to look at concerning your problem. I'll be back sometime between 10:30 and 11est tonight.

I have to head into work. I'll try to finish the catch up tonight when I get in.

Originally posted by MoxiGuy
No reason. Some of our trial participants have done that. It's kind of cool.

Actually there may be initial limitations based on the location of the low pass filter.

cableric

Re: Moximate

I'm kind of curious as to how this works... I know the basics, but just one question really. Is the signal that is sent out from the 9022 digital or analog? I would assume D, but it could easily go either way.

Re : 3.2

Yes, I have 3.2 - it's on it's final beta legs and was pushed to all employees. As far as menu changes, there really aren't any - just some prettying up of a few effects.

The ticker is the only real big content change - basically it only has the single line of info now. You left/right to select the category, and then after a second or so it will fade out and you can use up/down to select the story.

Originally posted by cableric
Actually there may be initial limitations based on the location of the low pass filter.

cableric

I believe that the low pass filter is supposed to go at the d-marc point, or at the tap.

That still dosen't change the fact that issues may arise with amps, depending how certian things are set up.

Originally posted by abcward
BTW, I have a friend who works for Charter and he is a good person for insider info. I have heard no concrete dates on the rollout of the 9022, but will keep you updated. I am aware that the 3.2 upgrade will be coming very soon, so that is good news too.


Hey abcward-

What does you STL Charter insider have to say about the full-digital rollout? Those digital channels through the Moxi look sooooo much better than the analog.

Saluki,

The last date I heard was "end of June", and the last time I asked him that date had not been pushed back either.

...and a little birdy tells me that the last week in May, STL should see 3.2....

Originally posted by gotmoxi
3.2 roll-out for Adelphia So. Cal.

I called Tech Support last night and the girl told me that the 3.2 for Adelphia So. Cal. will be at the end of May or first week of June. A tech also came to the house last week and mentioned that they are slipping the roll-out so they can work on getting the old analog boxes swapped out first and also get VOIP in place. Don't know who is right but we will see in about 3 weeks.

Talked to the Fulfillment Manager and he stated that Adel Socal is targeting June 10th for 3.2.xx

So it looks like we're in the hunt and getting comparable dates from multiple sources. Just a few more weeks now.

Originally posted by abcward
Saluki,

The last date I heard was "end of June", and the last time I asked him that date had not been pushed back either.

...and a little birdy tells me that the last week in May, STL should see 3.2....

- - - - - :D :) :D - - - - -

ok NEW question. First I am not sure if this is going to be the right thread for me but I will give it a shot. I am getting a buzz through the rear channel speakers. I originally thought that I might have messed up the input in my HTIB but when I plug the DVD player into that input the sound is fine. So HTIB seems to be working fine. That said.....I have a Sony 60wf655 RPTV and Charter cable Moxi. I tried bi-passing the TV and hooking up the audio directly to the HTIB and the buzz persisted.
When I tried going thru the TV instead it seemed to get rid of the problem but now as of last night the buzz is back. With audio settings on my Moxi,TV,and HTIB I am having a heck of a time finding where the problem is. MOXI is set to RCA( no SPDIF on HTIB) HTIB is not 5.1
I changed cables. Moxi and cable are the only components not working with my set up.
Also the volume on the TV is all the way up and HTIB volume is abnormally high for very little volume output. If I used the same volume on my DVD or CD player I would blow the speakers. Ideas???

FYI - Greenville, Spartanburg, Anderson 3.2 push date is released as of today. Unless we have issues with the VOD conversion come up, it's now scheduled for the 24th of May. VOD should go live at the same time. If I get updates or changes in schedule, I'll let you know.

Cablechick:
Todbnla -
I have access to slidell, but I can't remember if slidell is in our area (G'ville center) or Birmingham. If you want me to check your moxi on my end, shoot me a tell. I've not gotten any reports of this particular problem.


YES-PLEASE by all means, I am not the only one in my area with this problem, looks like 2 or 3 other people chimed in from my area on this too if you check above a little. THANKS CABLECHICK-PLMK :cool:

Originally posted by Couch Commander
ok NEW question. First I am not sure if this is going to be the right thread for me but I will give it a shot. I am getting a buzz through the rear channel speakers. I originally thought that I might have messed up the input in my HTIB but when I plug the DVD player into that input the sound is fine. So HTIB seems to be working fine. That said.....I have a Sony 60wf655 RPTV and Charter cable Moxi. I tried bi-passing the TV and hooking up the audio directly to the HTIB and the buzz persisted.
When I tried going thru the TV instead it seemed to get rid of the problem but now as of last night the buzz is back. With audio settings on my Moxi,TV,and HTIB I am having a heck of a time finding where the problem is. MOXI is set to RCA( no SPDIF on HTIB) HTIB is not 5.1
I changed cables. Moxi and cable are the only components not working with my set up.
Also the volume on the TV is all the way up and HTIB volume is abnormally high for very little volume output. If I used the same volume on my DVD or CD player I would blow the speakers. Ideas???

First, HTIB=Home Theatre In a Box, right? If so aren't they all 5.1? BUT it doesn't have any 5.1 inputs other than supporting the built in DVD, correct? Then you are connecting the L/R or Red/White outputs to any aux inputs the receiver has. So if this is what you're doing any rear speaker sound is either ProLogic or sythesized. If that's the case and everything but the DVD is buzzing, your amp is the culprit, I believe. Just make sure you're using good audio wires and keeping them away from power lines.

Originally posted by joe221
First, HTIB=Home Theatre In a Box, right? If so aren't they all 5.1? BUT it doesn't have any 5.1 inputs other than supporting the built in DVD, correct? Then you are connecting the L/R or Red/White outputs to any aux inputs the receiver has. So if this is what you're doing any rear speaker sound is either ProLogic or sythesized. If that's the case and everything but the DVD is buzzing, your amp is the culprit, I believe. Just make sure you're using good audio wires and keeping them away from power lines.

I agree with all of Joe's thoughts. Here are some more:

1) If you have to turn the volume almost all the way up, there's a big problem of some sort. You said that you're passing audio through the TV. Does it work/sound OK on the TV? If it does, this lends credence to the idea that there is an amplifier problem.

2) I would like to know more about exactly what audio you have hooked up. Does your HTIB support coax digital audio? I'm not trying to be condescending here, but let's make sure we are in agreement about what audio ports do what:

L/R RCA outputs will give you an analog audio stream. On this type of signal, you can get a Dolby Surround Pro-Logic signal -- that is a single rear channel coupled with left and right. Your amplifier's logic will then determine how this is piped to the speakers (virtual 5.1, no change, etc.).

A S/PDIF signal is a digital audio signal. It can be carried over an optical digital cable (e.g. TOSLINK) or over a coaxial cable (e.g. an RCA cable).

Make sure that your HTIB input matches the signal you are using. In other words, don't hook up an analog RCA signal out of the MOXI into a coax digital RCA connector on the HTIB; likewise don't connect MOXI coax digital output to Analog RCA inputs on the HTIB. Again -- not trying to be condescending here, just thorough.

3) Just a random thought here... I think the audio settings box is like the video settings box. If you select an output and then press "Back" the new setting won't be saved. You need to select the audio output mode, then select "Close" for the change to go into effect. Make sure the MOXI is outputting what you think it is outputting.

4) Regardless of the hookup, try setting the HTIB for the audio mode that does the least changing of the signal first. In other words, if the HTIB can sythesize 5.1 from a L/R analog signal, turn this feature off first and see if the audio improves.

Good luck and let us know what happens...

Here in Bend Oregon where we have been fortunate to have had 3.2 for months and MOXI MATE too.

My Question: For the past two nights, the wide screen HD from CBS has had flashing pixels on the screen. CSI last night and CSI: NY the night before. Last night it actually went out of wide screen and no pixels with periodic going in and out of widescreen.

Is this the feed or the MOXI? The fact it was not on all the HD channels made me think it was the feed--right?

Thanks

Thanks for the replies everyone. As I have exhausted myself trying to figure this out it seems a NEW audio set up is now in the works. This one is a little dated anyway. Thanks again...off to the audio forum!!! LOL

Seems like i have had similar problems as other posters (Poterhaus)It only happens on HD channels. I have sound and video dropouts(tileing) about every 30 secounts other times it only happens every 2 to 3 minutes.I have the charter techs out four times swiched the moxi box once still the same problem.The last time they changed the line drop to the house to rg11 and have plenty of signal strength.Seems to me it is a interference problem but from what? The tech is going to order a check of all the lines in the subdivison that was three days ago and i still have the dropouts?

crawpops, you have a very similar situation to me. The best I can tell it is a signal quality issue. The problem appears to be somewhere in the cable network. I have continued to call customer service and let them know what is going on. If you don't they might think they fixed it. A tech is scheduled to come out again Monday, this will be about the seventh time and I am still having the same problem as the first time. It is very frustrating. I suggest you check the signal to noise ratios in the tuner section of the hardware diagnostics screens during the time it is happening and tell them what you see. Is yours just happening at night, or is it happening all the time? Are you on the same system as me? (Charter in Flowery Branch, GA) Good luck, and please let me know what happens.

I get the "tileing" on ESPN-HD only. It happens every 30 seconds or so. It's quite annoying. The other HD channels are genneraly OK.

Joe221, I would be interested to know what the SNR is for your tuner when it is tuned to the ESPNHD frequency during one of the problem periods. And the same for a HD frequency that is not having the problem. It the best way to compare them would be to record one of the two (it should be indicated on screen 3). Then you can use the arrow buttons to toggle between screens 2 & 3. PLMK, thanks.

Coming over from the satellite world to Charter with the Moxi, it looks like the pixelation and other graphical errors are due to compression of the HD stream. On E*, we used to get it a lot because they would compress the signal to much and that would cause errors into the stream. Anyways, I dont know for sure thats it but it is almost identical to the problems I saw on dish.

Originally posted by porterhaus
Joe221, I would be interested to know what the SNR is for your tuner when it is tuned to the ESPNHD frequency during one of the problem periods. And the same for a HD frequency that is not having the problem. It the best way to compare them would be to record one of the two (it should be indicated on screen 3). Then you can use the arrow buttons to toggle between screens 2 & 3. PLMK, thanks.

I know some of the setup but need more specifics. I hadn't been paying attention to this problem (I have enough with my TV). What is the proper procedure for testing, is there a step by step in this thread, I haven't found it?
There's nothing on ESPN today that would trigger it, need some game in HD ;)

Originally posted by joe221
I know some of the setup but need more specifics. I hadn't been paying attention to this problem (I have enough with my TV). What is the proper procedure for testing, is there a step by step in this thread, I haven't found it?
There's nothing on ESPN today that would trigger it, need some game in HD ;)
Check out the TROUBLESHOOTING - ADVANCED section of my FAQ (http://users.adelphia.net/~ksoltmann/SPLMoxiFAQ.htm) for information on how to check signal levels and/or noise on your cable modem and digital channels, as well as what these readings should be.

Low signal level/signal-to-noise ratio can lead to pixilation (tiling) and complete loss of video/audio. However, if it is occurring only on ESPN-HD, and only when there is a fast-moving game on, it is more likely that the problem is due to what "dispatcher_21" described, high compression.

Digital cable channels are "compressed" with an MPEG2 algorithm, similar to DVDs. The higher the compression, the less "bandwidth" is required to carry the channel, and the more channels the cable company can fit on its system (same for satellite providers). The trade-off is that the higher the compression, the more artifacts you will get in the video. These artifacts are particularly obvious when there is a lot of movement in a scene, such as when the camera is panning rapidly during a football or hockey game. For this problem, you would have to convince your cable company to use a lower compression on ESPN-HD. This is not an unreasonable request given that you probably pay extra for that HD channel and given the types of programming it carries. On the other hand, such a request is likely to fall on deaf ears.

Had a Charter installer out this morning to finish installation of a cable line in our newly finished basement. Very nice, criticized the work of the guy who had done the first half of the job when the framing was being done...
So I asked him if Charter was going all digital on the 0-99 channels in June, and he said it's all digital now.
I said something like "huh?"
He basically said if the signal is going thru a digital box or a moxi box, it's digital. If it's just coming out of the wall and into a TV (I was connecting a run directly to an old 13-inch TV), then it's analog.
I started to correct him and explain what the Moxi box does to analog channels and so on but just ran up the mental white flag.
Sigh......
I figured there was no point asking him about the 9022 box and moximate and 3.2 software.

Originally posted by splinke
For this problem, you would have to convince your cable company to use a lower compression on ESPN-HD. This is not an unreasonable request On the other hand, such a request is likely to fall on deaf ears.
Which is why..... some, may want to purchase the Algolith "Bug" combo.:)

joe221, another difference is that I believe ESPNHD broadcasts in 720p and most others are in 1080i. I will typically change the video output of the moxi to 720p whenever watching ESPNHD. I really don't think this will solve your problem but you might try it if you haven't already.

Originally posted by porterhaus
joe221, another difference is that I believe ESPNHD broadcasts in 720p and most others are in 1080i. I will typically change the video output of the moxi to 720p whenever watching ESPNHD. I really don't think this will solve your problem but you might try it if you haven't already.

Porterhaus,
Fox also broadcasts in 720p and looks awsome to me. It's only ESPN-HD. I checked my results and with a current show in SD on ESPN-HD I get a SNR of 35. I default my Moxi to 720p my TVs native res. I have to wait until E broadcasts a game in HD for the full test. None today.

Hey elgibby, What Charter area are you in? I recently expressed great concern to MoxiGuy about how bad Charter is dropping the ball with moxi and how big a dimbulb some of their techs are: I recently had a Charter tech come out and he didn't have a clue what 3.2 was, he didn't know a thing about software updates, he didn't even know that there was more than one model of the moxi box. To his credit he did know what going all digital meant, and he told me it wasn't in the forseeable future. Alas, I'm in a small town in northern Michigan, I guess I should be happy to have Moxi.

Originally posted by jaywatts
Hey elgibby, What Charter area are you in? I recently expressed great concern to MoxiGuy about how bad Charter is dropping the ball with moxi and how big a dimbulb some of their techs are: I recently had a Charter tech come out and he didn't have a clue what 3.2 was, he didn't know a thing about software updates, he didn't even know that there was more than one model of the moxi box. To his credit he did know what going all digital meant, and he told me it wasn't in the forseeable future. Alas, I'm in a small town in northern Michigan, I guess I should be happy to have Moxi.

jaywatts,
I'm in St Louis, where a few posters have said they've heard June as the target date for all digital.
I suspect there's a difference (at least I hope there is) between contract employees and Charter staff people. I'm assuming this guy was a contract guy because he was driving an unmarked pickup. Still...

Originally posted by elgibby
So I asked him if Charter was going all digital on the 0-99 channels in June, and he said it's all digital now.
I said something like "huh?"
He basically said if the signal is going thru a digital box or a moxi box, it's digital. If it's just coming out of the wall and into a TV (I was connecting a run directly to an old 13-inch TV), then it's analog.
I started to correct him and explain what the Moxi box does to analog channels and so on but just ran up the mental white flag.
Sigh......


priceless....


I am still hearing late June for the digital simulcast for STL, but if that changes i'll post it here.

Originally posted by abcward
priceless....


I am still hearing late June for the digital simulcast for STL, but if that changes i'll post it here.

thanks, abc

I have been waiting patiently in St. Louis for Charter to make the upgrade. I was a previous user of Tivo and was very satisfied with it. Moxi has some nice features, but seemed to be a bit more cludgy because it was trying to be so much more. Simplicity can be a great thing and Tivo did a nice job.

I have had several issues with my Moxi that included:

- slow/no response from remote (even with new batteries)
- occasional lockups
- it can't tell a new show from an old one
- it has very limited recording space
- very high on the frustration list is a non-functional DVI port!

Charter HD channels leave a lot to be desired - I was told when I signed up that Discovery HD was in the lineup. When I called to ask why I didn't receive it, Charter reps said sorry, but they would be adding a lot more channels last March -- they never did add more channels.

I have been holding off on becoming one with the Media Center PC and cancelling Charter, but I keep holding on for the 3.2 update. I keep hearing just a couple more weeks! I keep being disappointed. And now there is all the hype with XBOX 360 and we already use Media Center very successfully for our music collection.

Moxi might want to help Charter understand how important customer satisfaction is and keep Charter on track with appropriate features and releases. But then I guess cable company and customer satisfaction are antonyms, aren't they?

I don't think it is a compression problem. I had the dish before and never had near the pixelation problems I have now.The tech that came out last lives near me and has never had the problems.Like I said he checked the signal and i had plenty of that, he thinks it might be a problem in the subdivison with interference or power surges.

originally posted by crawpops:
... he thinks it might be a problem in the subdivison with interference or power surges.
The first time I saw it I thought it behaved like interference (suddenly starting & stopping, like a ham radio operator, lasting a few seconds or several minutes, etc). The first tech that came out said "no, not with a digital signal". I wonder if he knows what he is talking about....

I will say power fluctuations are something to consider though. I am using a projector for a display and in the past have noticed the brightness fluctuating just slightly. I tried plugging it into a UPS (computer type) and the fluctuations did seem to improve. I will try plugging the moxi into the UPS and see if it helps. I don't think it can hurt anything and is worth trying.

Originally posted by crawpops
Seems like i have had similar problems as other posters (Poterhaus)It only happens on HD channels. I have sound and video dropouts(tileing) about every 30 secounts other times it only happens every 2 to 3 minutes.I have the charter techs out four times swiched the moxi box once still the same problem.The last time they changed the line drop to the house to rg11 and have plenty of signal strength.Seems to me it is a interference problem but from what? The tech is going to order a check of all the lines in the subdivison that was three days ago and i still have the dropouts?

Cp,

I have the same problems as you. And for a point of reference, what I'm referring to is tiling (sound and picture freezing/dropouts on HD channels) and not the jitter due to the high compress ratio that a lot of the cable companies seem to use (which causes substandard PQ and is a important but separate matter).

I have 3 moxi boxes with 2 configured for HD and one SD.

I had/have constant tiling and sound drop outs on the HD channels only, and Adel socal changed the street amp 3 times. It seems that they have a known problem with the AGC on the amps that they use in the streets. The issue is when the AGC (automatic gain control) kicks on and off to maintain proper signal level, this disrupts the HD signal just enough to effect the moxi with HD channels.

The third amp helped reduce the titling, but it was still an issue, so they ran an RG11 cable from the node to my house, this gave me less tiling. They then install an amp in the house which helped reduce the tiling a little more but I lost all my EPG info. They then installed a different amp with an active return and my EPG came back but I still have some tiling on the HD channels.

So they then installed a line analyzer over a 4 day period and found out it was averaging over a hundred secondary errors a day. Now the moxi box can correct for most of the smaller ones but not the larger ones.

So this weekend they put the line analyzer on the head end unit, and on Tuesday, they will compare what they recorded in my house earlier, then get back to me.

The bottom line is Adel socal is working on solving the problem (as I am the only cable HD customer on the block, as all my neighbors have gone satellite) but they have been out 12 times already and the problem, although less frequent, still occurs (i.e. it when from happening 12-15 times an hour to now 2-3 times an hour).

So I would recommend that they check the AGC on the street amp and also install a bi-directional amp with an active return on the side of your house (which requires a 110V power).

The FCC requires that the signal entering the house have at least 0 db on the high and low end. But this appears to be too low for the moxi boxes. Adelphia Engineers have told me they see the best results with 6 db on the high and low end. Now with the amp I get 5 db on the low end and 7 db on the high end to all three moxi boxes, and this really seems to help, but there are still issues.

Getting the right street amp and bi-directional amp have cut my tiling issues by 5-6X on HD. The tough part is working with the maintenance (street) folks because you don't know when they came or what they found. But if you tell the CSR that you would like the maint tech to contact you with what they found, then you can begin a dialog with them, which can really help because they seldom get any feedback if what they did solved the problem or not, and therefore, they work off the premise that "no news is good news", which isn't always the case.

SoCalGuy-99,

Thanks for sharing that information. That sounds like it could be what is happening here. I will start asking some questions.

Also, I know there are some AGC values on the diagnostics screens in the hardware==>tuner section of the moxi. Mine typically read:

Screen #1: 43.75% internal/79.69% external
Screen #2: 50.00% internal/38.71% external
Screen #3: 50.00% internal/38.98% external

The FAQ indicates they should be:

Screen #1: 43% internal/63% external (numbers may be higher)
Screen #2: 50% internal/40% external
Screen #3: 50% internal/40% external

It therefore appears to me mine may be a little low. I am not really sure what all these mean or how they relate to the AGC on the street amps. Can you explain any of this or have any thoughts based on your experience? Thanks.

Thanks SoCalguy-99 thats exactly where the tech guy thought there might be a problem at the street amps. they were goin to check it out last week and tag my door if they found anything, but no tag yet and the tileling is still there.I will try to contact the street techs and tell them about the agc and the street amps.I am also the only one in my sub with a moxi so no one else complained.

Originally posted by porterhaus
SoCalGuy-99,

Thanks for sharing that information. That sounds like it could be what is happening here. I will start asking some questions.

Also, I know there are some AGC values on the diagnostics screens in the hardware==>tuner section of the moxi. Mine typically read:

Screen #1: 43.75% internal/79.69% external
Screen #2: 50.00% internal/38.71% external
Screen #3: 50.00% internal/38.98% external

The FAQ indicates they should be:

Screen #1: 43% internal/63% external (numbers may be higher)
Screen #2: 50% internal/40% external
Screen #3: 50% internal/40% external

It therefore appears to me mine may be a little low. I am not really sure what all these mean or how they relate to the AGC on the street amps. Can you explain any of this or have any thoughts based on your experience? Thanks.

Screen 1 is the OOB data (channel map, etc), and has no coorelation to pics. Don't worry about this one at all.

Screen 2/3 are the actual tuners. In this case (with AGC) a lower percentage means you are getting more signal.

How does your SNR look? Typically, I shoot for 34 or above, but generally don't see any issues as long as it is over 32dB, and see very few issues unless it drops below 29 or 30dB. (Only need the info on screen 2 - it should also give the channel number. Make sure you tune the box to the particular channel that you are having issues with first, and then verify that the channel shows up in the diag. screen.

Originally posted by MrBeetle:
In this case (with AGC) a lower percentage means you are getting more signal.

Thanks, that makes sense to me as far as the AGC numbers go. However, my SNRs are marginal at best.

I just got off the phone with Charter hoping to get an update on the rollout of the 3.2 software and subsequently VOD service and other enhancements the software will bring for my area (Markesan, WI - served by the Fond du Lac headend). As usual, it was an exercise in futility. They had no information when it would become available, informing me that any new additions to service would be announced in the monthly bill, and then when on to inform me that, "The MOXI box isn't even capable of VOD, so the point is moot". It is so frustrating dealing with these people that know nothing about the product they sell. He then went on to tell me that Charter in Fond du Lac was, "The only area in the state that has received the 3.2 software." UGHHH!! Sure would be nice to get at least a general idea! I read the forum and see dates, but Charter seems to be completely ignorant of the process.

F.Y.I.
SonyStyle stores are now (and have been for a few days) shipping out the new HD –DVR’s to all their customers that had pre-orders in.
Upside – takes a cable card and has mucho space hard drive (2 versions)
Downside – only one tuner, no firewire, expensive.

Perhaps a worthwhile accessory to Moxi owners that need more space for HD recording.

Originally posted by wharke:
I just got off the phone with Charter....[B]I just got off the phone with Charter....

Is there an echo in here, or do you often repeat yourself? (just kidding)

Seriously though, I can empathize with you about Charter. Based on what I have experienced and heard from others, Charter has allot of communications issues within their organization. (And to be fair, other providers also have them.)

I had a tech out here for the seventh time in about 5-weeks. This is the second tech that has said there is a problem with the return signal (upstream signal, I believe). He is to have maintenance repair it tomorrow. He says it is 62 at my box which is completely out of spec and he says it is causing the cable modem that is built in to the moxi to drop out (that is what I have been trying to tell them all along). The HIGHEST it is supposed to be is 55 (lower is better in this case). This is basically the same story I heard from another tech a couple of weeks ago. Apparently maintenance either didn't fix it back then; or else it didn't stay fixed.

It is strange that when I look at the moxi's docsis network interface screen it shows the upstream power to be zero, I wonder if it defaults to zero when it goes out of spec or just why it would show zero instead of 62. It isn't a defective moxi because both the first moxi and the replacement moxi are the same in this regard.

This is really starting to suck, seems like every time I try to watch a program this happens, I turned my tv on tonite just as the second to last episode of 24 was about to air then it Lockups with the "One Moment Please" deal. So at 7:59pm I had to reboot. :mad: :mad: :mad:


Please roll out the next update soon!

Originally posted by porterhaus
...It is strange that when I look at the moxi's docsis network interface screen it shows the upstream power to be zero, I wonder if it defaults to zero when it goes out of spec or just why it would show zero instead of 62...
My Moxi upstream power always reads around 0 dBmV in the OSD, as well, even though my separate cable modem is usually in the high 40's, and I quoted the 55 dBmV max in my FAQ (http://users.adelphia.net/~ksoltmann/SPLMoxiFAQ.htm). Yet, my Moxi normally works fine at this reading. Perhaps the upstream power reading in the Moxi OSD is not accurate or it reflects some other measurement. When the tech determined that your reading was 62, how did he measure it? Does anybody know why this number tends to read 0 in the OSD? Cablechick? MoxiGuy? Etc?

Originally posted by splinke:
When the tech determined that your reading was 62, how did he measure it?
He had a separate digital meter that he hooked up to the cable at the moxi. It is a different meter than the one he used for the downstream readings. When I questioned him about the OSD readings in the moxi, he just dismissed them, was not interested in them whatsoever, and said his meter was what he trusted to be accurate.

I just wanted to give an update as to my problem (lack of channel list and information). As you may recall, I was having a problem as the Moxi-box would not update, and it hadn't updated since the end of April (the same day a tech came out). I assumed that the tech messed up the cableing and that I was not getting sufficient signal. I was wrong.

What happened was that I bought a new cable modem as the prior tech said that our modem was at fault for our internet connectivity problems. I bought a new Motorolla cable mode, called up that night and activated it. We haven't had problems with internet since.

However, when the cable tv customer service person sent the signal to activate our new modem, it messed up the Moxi-Box's connection. The Moxi box was no longer on the network.

The TV tech came out, called dispatch, had them provision the Moxi modem and everything was fixed. What is funny is, is that I had asked the telephone customer service person to do that and they said that they couldn't (I even called the internet customer service people to see if they could, but they refused to try).

If only the telephone customer service people had listened to me, I would not have had to go without a channel guide and recording capabilities for a week.

I saw this mentioned once before, but not much info on it:

I am unable to see CC text on any high def channels on my MOXI. The CC works fine on the regular channels, but on high def it does not show up. I know this is a fact on ESPNHD, ABCHD, DISCHD, and SHOHD. I have not checked CBS or NBC, so I am not 100% sure on those.

I tried all of the different CC feeds and none work for high def. It would be nice to have these working when I am watching tv late at night :)

Here's the info on my 2 HD boxes:

Box 1

TUNER 1
SNR- 35.5
AGC- 50/41
CHN- 911
FREQ- 687Mhz

Tuner 2
SNR- 33.5
AGC- 50/45
CHN- 928
FREQ- 687Mhz



Box 2:

Tuner 1
SNR- 34.5
AGC 50/47
CHN- 930
FREQ- 813 Mhz

Tuner 2
SNR- 33.5
AGC 50/45
CHN- 928
FREQ- 687 Mhz

I have tiling on all HD channels but I see it the most on Discovery HD and Cinamax HD.

Now I just got off the phone with the Maintenance Manager and he said, "remember how when my guy was there and he could make the box tile with his Nextel phone?"

I said sure, well he went on to say, "the Nextel phones use the 813 Mhz frequency and when my guys use their phones at the head end unit it steps all over the 813 Mhz signal and then broadcasts/pushes it out to all the nodes, which was verified by the line analyzer."

So they are moving and remapping all HD channels off of 813 Mhz (and any 2nd harmonic frequencies) and implementing a no cell phone use policy while working in or around the head unit.

This obviously isn't the source of all HD tiling but it will surely remove one cause of irritation. And I know how ubiquitous those Nextel phones are in the industry.

He said the change should be completed by tonight or toworrow night, and I will let him, and others here know, if I see any change for the better by the end of this week.

Originally posted by SoCalGuy-99
Now I just got off the phone with the Maintenance Manager and he said, "remember how when my guy was there and he could make the box tile with his Nextel phone?"Ha. I had something similar happen when a friend was over last week. We were watching Lost on ABC OTA (no cable/DVR/whatever involved), and everytime his phone would ring, the signal strength completely dropped off. He has XM in his car, and his phone has the same effect with satellite radio too. I wonder if keeping that phone a couple centimeters from his brain is a good idea. I'll have to find out if it's a Nextel.

Originally posted by SoCalGuy-99:
"the Nextel phones use the 813 Mhz frequency and when my guys use their phones at the head end unit it steps all over the 813 Mhz signal and then broadcasts/pushes it out to all the nodes, which was verified by the line analyzer."
Thanks for the great information SoCalGuy-99. The service call to fix the return signal for my moxi was performed today but did not fix the problem.

After reading your latest post, I checked all the frequencies for the HD channels available on Charter here in Flowery Branch, GA. They are: 663 Mhz, 675 Mhz, & 669 Mhz. If 813 Mhz is being used for HD here I didn't find it by checking the tuner section of the moxi while tuning in the available channels. However, I think the pattern of the problem I am having is consistent with the use of a phone. It typically suddenly starts, can last a few seconds or minutes, etc. I would like to know what phone system the local Charter techs use and what frequency the phones use. Is there an Internet site (FCC or similar) where such information might be available?

I have requested a line analyzer for my situation. Can you explain more about how one of these works? Does it record the signal properties, and how they change, over a period of time? Have you seen one in action or just been told the results? Please keep us posted on whether or not the changes they promised you (to the phone use and frequency use) help your problem.

I've had enough of this crap! I can stand and handle being disappointed by the moxi. But when my wife starts to have problems with the box, well you figure it out. If the wife isn't happy, I'm not happy. The season finale of the Gilmore Girls recorded successfully tonight. With 10 minutes left in the show and without reason it went directly to the keep/delete screen. I'm sorry, but how f'n great. I don't care for the show particularly but she does and she was really looking forward to watching it. I have been supportive of the products bugs and quirks but this crap is ridiculous. Screw all the bugs but I pay for a product that works. Hey MOXIGUY AND CABLECHICK, WHEN THE PRODUCT ACTUALLY WORKS LET US KNOW!!!!!!! Screw this, I'm getting a basic dish tivo and a regular hd receiver. I don't need to record hd programming that bad, as long as I can watch it. Well goodbye to a crappy product, and hello tivo!!!!!!
If you don't like this, too bad! The customer is always right. If the product doesn't perform, it doesn't perform. There is no excuse for this buggy *ss product. Choke on that!

I'm with ya jaywatts I've givin the moxi about 6 weeks and still the same problem.five tripes from the techs ,two moxi boxes and still they don't have a clue what is wrong.I'm afraid i'll have to go back to dish for my hd( never had any tileing or dropouts).I just hope n michigan oth hd channels start to come on line soon.

I have become dependent on the dvr once again since I had replaytv many years ago. I was a very early adopter of replaytv and it never had any Moxi-like problems. It's kinda sad when a five year old product works better than the Moxi does right now. I can't wait to actually see all my locals and other channels CLEARLY and actually be able to use my DVI cable. I CAN'T WAIT!!!!!!!! I gave moxi a very fighting chance. I pay money for a product that works, not for one that doesn't. I've been pushed over the edge.........AND I'M NOT COMING BACK!!!!!!!!!!!! Wow......and a dish receiver with a built in OTA tuner........now that's cool.....can't wait to put up an antenna too...........too bad there's no broadband competitor up here for charter or I would drop charter all together..........later

Ya to bad i'll be losin the DVR i was kinda get'in use to it, but at lest i'll be get'in more hd channels(charter didn't have TNT or the local NBC)

Originally posted by jaywatts
The season finale of the Gilmore Girls recorded successfully tonight. With 10 minutes left in the show and without reason it went directly to the keep/delete screen.

For what it's worth this happened to lots of people. My Moxi, too. But, according to folks on the Gilmore Girls site, it also happened to a TiVo and to someone who taped. Apparently the show ran over 60 mins but none of the listing services had it. Moxi and Yahoo TV and lots of other places use Tribune Media Services (aka Zap2it). Angry e-mails are in order.

Originally posted by jaywatts
I've had enough of this crap! I can stand and handle being disappointed by the moxi. But when my wife starts to have problems with the box, well you figure it out. If the wife isn't happy, I'm not happy. The season finale of the Gilmore Girls recorded successfully tonight. With 10 minutes left in the show and without reason it went directly to the keep/delete screen. I'm sorry, but how f'n great. I don't care for the show particularly but she does and she was really looking forward to watching it. I have been supportive of the products bugs and quirks but this crap is ridiculous. Screw all the bugs but I pay for a product that works. Hey MOXIGUY AND CABLECHICK, WHEN THE PRODUCT ACTUALLY WORKS LET US KNOW!!!!!!! Screw this, I'm getting a basic dish tivo and a regular hd receiver. I don't need to record hd programming that bad, as long as I can watch it. Well goodbye to a crappy product, and hello tivo!!!!!!
If you don't like this, too bad! The customer is always right. If the product doesn't perform, it doesn't perform. There is no excuse for this buggy *ss product. Choke on that!

Right on! I'm in a different situation. But I have ReplayTVs and anything important is being simultaneously recorded on them just in case. Right now I'm more concerned with my dodgy Sony TV.

I hear you guys. Right now I don't trust the Moxi enough to move my Tivo Season Passes over to it. I only record digital/HiDef stuff on the Moxi.

Well it cut off at 50 minutes is what really ticks me off. Sorry to start a revolt MOXIGUY, but it was a long time coming. So Joe, what's wrong with your tv?
When I started pricing HDTV's I looked everywhere. People might look at me like I'm crazy, but I got a 52" RCA from Wal-Mart. I thnk they are just over $1000 now. The picture is very comparable to more expensive models and that's all that matters. I don't need cablecard, I don't need a built in OTA receiver, and now I don't need Moxi. Ha!

Originally posted by jaywatts
Well it cut off at 50 minutes is what really ticks me off.There's a thread about this (http://www.avsforum.com/avs-vb/showthread.php?s=&threadid=540926) in the HDTV Programming forum, started by a user who had the same problem with a TiVo.

Originally posted by Adam Tyner
There's a thread about this (http://www.avsforum.com/avs-vb/showthread.php?s=&threadid=540926) in the HDTV Programming forum, started by a user who had the same problem with a TiVo.

Obviously the Moxi is to blame for the problems on that user's TiVo too.




/sarcasm

Originally posted by jaywatts
Well it cut off at 50 minutes is what really ticks me off. Sorry to start a revolt MOXIGUY, but it was a long time coming. So Joe, what's wrong with your tv?
When I started pricing HDTV's I looked everywhere. People might look at me like I'm crazy, but I got a 52" RCA from Wal-Mart. I thnk they are just over $1000 now. The picture is very comparable to more expensive models and that's all that matters. I don't need cablecard, I don't need a built in OTA receiver, and now I don't need Moxi. Ha!

Jaywatts,
My long national nightmare is documented HERE. (http://www.avsforum.com/avs-vb/showthread.php?s=&threadid=531971)
Thanks for asking...

I work for Charter and I have a log showing FoDuLac is a go with other areas happening between May 23 - 31. This will effect WI and other states. Hold on and sorry the rep didn't have the information.

--------------------------------------------------------------------------------
Originally posted by MoxiGuy (5/5/05)
So Cal in mid may
Carries heat enough to thaw
much ice PDQ

Mystery aside, the march to 3.2 has begun in both Charter and Adelphia. Both systems will do a limited deployment first for a short time and then go wider. Dates are still to be announced. Please don't bother the phone reps. The last weeks are the hardest part of the wait. But I expect the wait is very short now.
--------------------------------------------------------------------------------


Originally posted by MakiC
Mid-May is 4 days away, right?

Any info you have as to which parts of So Cal are 1st in Adelphia's Line-up?

Grrrrr... Next week will be Late-May.

I need some patience pills.

I live just south of Madison, WI and have the Charter service. Wondering if anyone has heard if / when the MOXI 3.2 upgrade will be rolled out in that area? Also, has anyone heard if they are close to getting the VOD working in Madison with the Moxi box?

They keep saying these things are coming "soon" ... but I've been waiting for a couple of months now and am thinking of dropping the MOXI box and getting it "later" ... once all the latest Charter issues are worked out (3.2 upgrade, VOD working, all digital channels rolled out) as these are the negatives I have found MOST annoying about having the MOXI box so far.

Thanks!

Originally posted by Stoton_Cust
I live just south of Madison, WI and have the Charter service. Wondering if anyone has heard if / when the MOXI 3.2 upgrade will be rolled out in that area? Also, has anyone heard if they are close to getting the VOD working in Madison with the Moxi box?



I live in Madison, and last time I spoke to a CSR with Charter (a few weeks ago) I was informed that the VOD service was coming "soon" just like you were.

When I got the box, in December, they told me VOD would be working by the end of January. Oops.

When I spoke with them a few weeks ago, they said that it was working in the wisconsin area, and slowly moving to Madison.

Unfortunately, we don't have much of an alternative if we want DVR and HD features do we?

I feel like I am paying to beta test this box, and I don't really like that feeling. Unfortunately I am so tied to a DVR I just keep praying they will actually incorporate some of the features that have been on every other DVR for years :(

Originally posted by jwaskewicz
I work for Charter and I have a log showing FoDuLac is a go with other areas happening between May 23 - 31. This will effect WI and other states. Hold on and sorry the rep didn't have the information.

Charter customers in the city of Fond du Lac already have the 3.2 software and VOD, have had it for weeks. That's what it makes it doubly frustrating when they tell me they know nothing about it. I have to agree with some of the earlier posts. When it works, it's great, but the customer shouldn't have to beta test the hardware. It's not a wonder the MOXI is so buggy, seeing the length of time it's taking to deploy the 3.2 software. I just wish they would have been as cautious before it was released. A lot of the blame falls on the cable companies, but the hardware manufacturer has to shoulder the blame as well.

Re: Madison

3.2 is rolled out to employees for a 'final' beta test, and things are working fine. VOD is also active with 3.2 (only really applies to Madison, Middleton, stoughton, mcfarland, sun prarie, and deforest/windsor - not sure about fitchburg/verona and other outliers)

While we haven't been given a definate date, I can say that it shouldn't be too much longer.

I have some gripes with my MOXI overall, but I had some free time to kill tonite so I hooked it up via component to my infocus 4805 p/j to view some cable HD content, OMG - awesome!!!:D I know that word is over used but the image was beautiful.:cool: I also played some recorded content and it was not as good but I assume the A.C.M. show on 5/16 was not shown in HD even though it was broadcast on our local HD affiliate? Overall the experience was good, now please Charter,roll out the update so we can dump these bugs. :cool:

See a few screen-shots here...

http://www.hometheaterforum.com/gallery/view_photo.php?set_albumName=album05&id=Screenshots_003:D

Originally posted by porterhaus

I have requested a line analyzer for my situation. Can you explain more about how one of these works? Does it record the signal properties, and how they change, over a period of time? Have you seen one in action or just been told the results? Please keep us posted on whether or not the changes they promised you (to the phone use and frequency use) help your problem.

Porter,

The Nextel cell phones that operate on 813 Mhz and cause the interference with the moxi are the PTT (Push to Talk) walkie-talkies. A lot of service organizations use them because the tech can set the phone down while listening or while waiting for a reply from someone.

As far as I know, the FCC nor any other government agency tracks which companies use them or where. But based on what you wrote it seems like none of your HD channels are on the 813 Mhz freq and therefore this might not be an issue in your area.

As far the line analyzer, it is a digital spectrum line analyzer. It can only monitor one frequency at a time, so you pick the one with the worst and most frequent tiling. The analyzer is then on a splitter from the wall along with the moxi and therefore it sees the exact same signal that the moxi sees. It records the digital signal coming from the wall every 30 seconds and then logs any errors into memory.

It also has the exact same error correction capability that the moxi has and any first or secondary errors that it can not properly correct for, it then date and time stamps the error while logging them into its hard drive.

After the unit is removed and taken back to the lab, the logs can be uploaded and analyzed. The logs give the date, time and type of error that ECC couldn't correct for, which helps point to the possible source of the error.

In my case, the logs showed that I had a higher number of errors when the logs were compared to the maintenance logs on the head end unit. Which was then correlated to the Nextel PTT cell phones.

The line analyzer is a good tool but then someone from the cable company needs to commit to review the logs and glean the useful data from them and then correlate that info to a real world cause.

I did a channel map tonight and all my HD channels are off of 813 Mhz and now on other frequencies. I will monitor the channels over the weekend and see if this helps reduce the amount of tiling I'm experiencing.

As I said before, the biggest help so far has been the installation of a street amp with a correctly functioning AGC, and the addition of a bi-directional house amp with an active return. Hopefully removing all HD channels from 813 Mhz will also help, but I have gotten a fair amount of tiling on KCET HD (my local PBS station) and it has always been on 687 Mhz.

It is known that 3.2 fw is suppose to help fix tiling issues on HD, so the cable company has asked me to help beta test it for them. They obviously want to try one thing at a time so once I report back on the 813 Mhz, its onto the 3.2 fw to see what improvements that may bring.

Short Time Reader- first time poster-

After seeing the Moxi box on my Dad's composite SD connection I had to pay the extra $9/ month.
I just got the Moxi Box in Duluth, MN from Charter last week, and I was the Tech's first HDTV install. Being a Tivo basic user (Toshiba SD-400), I was very disappointed in the user interface.
Long story short, analogs are terrible, manually switching from 1080i to 480i is annoying.
I called Charter, played dumb and asked if there is an "easier" way to watch HDTV without manually switching in settings. The CSR said to go into settings under "HDTV setup", still playing dumb, I stated I don't have that option. He e-mails his supervisor and said he will get back to me. 24 hours later still no response.
So it appears they have 3.2 but are not pushing it out yet?

I know this post is redundant, but this is for any Northern MN. WI Charter Moxi users.

Originally posted by SoCalGuy-99:
As far as I know, the FCC nor any other government agency tracks which companies use them or where. But based on what you wrote it seems like none of your HD channels are on the 813 Mhz freq and therefore this might not be an issue in your area.
Thanks for the information SCG. What I was thinking... is finding out what frequencies that other cell phone companies, etc. use, to see if any use the same frequencies as my HD channels. It is a long shot, but you never know (IE: your nextel conflict). I saw a chart from the FCC that shows the frequency range my HD channels are in to be for broadcast TV use. I am wondering if anyone knows where to find more information that might show possible conflicts (like your nextel issue).

I spoke to a tech last night, they DO use nextel, but like you said it does not appear to be a problem here. I finally spoke to a LOCAL tech supervisor (when we call CSR we have to talk to someone in South Carolina) and he agreed to send a tech out to my house tonight at 8:00. Hopefully it will be acting up then and he can take some readings. At this point, he does not want to leave an expensive line analyzer unattended. I will post the results after the visit tonight.

I'm in St. Louis, and occasionally (well, often, but I live with it) VOD runs into some bandwidth problems, I'm assuming, because it'll cut out for a couple of seconds, or have severe artifacts. I'm assuming this relates to how many other people are using it in the neighborhood, etc. I realize moxi's not supposed to (for licensing or whichever) record VOD, but could you add an option to put a 10-20 second pause before playing VOD content and buffer it, to avoid such brief issues?

Originally posted by porterhaus
Hopefully it will be acting up then and he can take some readings. At this point, he does not want to leave an expensive line analyzer unattended. I will post the results after the visit tonight.

Yea adel socal came out twice with the line analyzer and measured it on the street but of course it never acts up when the tech is there.

So I recorded and keep every show that had tiling to show them how severe and frequent it occurred. Once I got them on board and they agreed that it was happening often, severely, and on all HD channels, they were willing to work with me.

I then suggested that they monitor the line for at least 24 hours but they retorted that they didn't want to leave an expensive piece of equipment on the street. So I told them they could install it in my house and I would take full financial responsibility if it came up missing or damaged while in my house. They agreed and even came out 2 more times to do more testing.

I think recording and book marking the shows with titling really convinced them that they had a problem. It took some time and effort on my part, but once I presented my case they really were willing to work with me.

I hope this helps, as I know for a fact how frustrating it can be trying to watch your kick-ass HD TV but having the cable equipment consistently malfunctioning. And it my case there have been at least 4 issues contributing to the problem: Street amp, house amp, 813 Mhz cell phones, and pre 3.2 fw ( I had them push beta 3.2 to one of my boxes). And even with all these corrections there appears to be a 5th issue, but at least the HD TV is watchable and enjoyable most of the time now. But for other customers the time and effort may not have been worth it.



Now, if only I could get some increased (i.e. decent) HD recording time....

I hope it's not a coincidence but, I now have severe tiling on Discovery HDT. It was one of my saving graces. Do they want to do any testing in West LA??
:rolleyes:

SoCalGuy99-
May I ask what SoCal city you are located in?

Hi all,

Just in the off chance that I could gain something here in Athens, Georgia by triggering a software update manually, I did so this evening.

For a good 15 minutes now my screen has read "Trigger Has Started Software Update." Is this normal. Is it doing something?

Thanks,

Evan

I just received software update 3.2 on Charter cable in Medford, Oregon. Update appears to work as advertised. I'll answer any questions you may have.

Well that sucks. Im in the Walla Walla,WA area and I havent gotten it yet. I did a manual reset and it said that it was downloading firmware but nothing in the menus look different and the video output only lets me pick one still. Oh well, at least I know its coming.

I was planning on giving up on MOXI tomorrow and staying with D*HDTiVo but before I send off my MOXI I want to give it one last shot...

If I do a manual reset what is the easiest way to tell my software has been updated??

<Sorry, I'm sure this has been addressed here many times but...144 pages??>

Originally posted by ckelly33
...what is the easiest way to tell my software has been updated??...
The "Intro to Moxi" menu card will have changed to "About Moxi".

Originally posted by Shrubman
Hi all,

Just in the off chance that I could gain something here in Athens, Georgia by triggering a software update manually, I did so this evening.

For a good 15 minutes now my screen has read "Trigger Has Started Software Update." Is this normal. Is it doing something?

Thanks,

Evan

Mine is doing the same thins. Let's hope! ;)

Originally posted by Stoton_Cust
I live just south of Madison, WI and have the Charter service. Wondering if anyone has heard if / when the MOXI 3.2 upgrade will be rolled out in that area? Also, has anyone heard if they are close to getting the VOD working in Madison with the Moxi box?

They keep saying these things are coming "soon" ... but I've been waiting for a couple of months now and am thinking of dropping the MOXI box and getting it "later" ... once all the latest Charter issues are worked out (3.2 upgrade, VOD working, all digital channels rolled out) as these are the negatives I have found MOST annoying about having the MOXI box so far.

Thanks!

I am served out of Janesville and my VOD has been working for a while. The HD channels, that is an inconsistent story. I am supposed to be getting another new drop (RG11) today, that might fix it. If not on to an amp I guess. I have been without consistent HD for 4 weeks now because it has been taking a week to get an appointment. Then the problem doesn't get fixed so we try something else. Good luck to you, hopefully my problem will get solved today. If it makes you feel any better (worse) I have been enjoying the VOD.

Originally posted by joe221
Mine is doing the same thins. Let's hope! ;)

Nothing happened. :(

Originally posted by lvman1080
I just received software update 3.2 on Charter cable in Medford, Oregon. Update appears to work as advertised. I'll answer any questions you may have.

Do your Analogs (1-99) look better? Are there any new features that stand out? Time to brag, I figure we will not have 3.2 until December!

Attention STL people,

The STL area is scheduled to receive 3.2 upgrade on May 31st. Charter has also announced that STL will be getting the all-digital simulcast in mid-July. That information was on our latest billing statement.


Can't wait...

Originally posted by abcward
Attention STL people,

The STL area is scheduled to receive 3.2 upgrade on May 31st. Charter has also announced that STL will be getting the all-digital simulcast in mid-July. That information was on our latest billing statement.


Can't wait...

Good to hear.. Usually once it ends up on the bill things seem to be rarely pushed back any more. So hopefully they stick with the mid july date. Just hope they dont spend a month or 2 deploying the all digital like they have done in other areas..

Just too bad they couldnt have stuck with June... Rescue Me starts up again on June 21st so gonna have to watch most of those episodes in crappy analog, either that or download em'

phatty,

thanks for the info on RESCUE ME. my wife was asking about that show recently...

How does one use the OnDemand that Adelphia offers with this receiver? I would make a stink to Adelphia, if I don't have access to something that I should. I live in SoCal.

Originally posted by abcward
Attention STL people,

The STL area is scheduled to receive 3.2 upgrade on May 31st. Charter has also announced that STL will be getting the all-digital simulcast in mid-July. That information was on our latest billing statement.


Can't wait...

Thanks Bruce, thats great news. For those who already have 3.2, I've got a question on the native mode passthrough. What does the Moxi do with a 480i signal if you've checked that your display will accept 1080i, 720p, and 480p? Will it stretch it out still? The reason I ask is that I've got a Samy DLP HLN model where the only input that accepts a 480i and a 1080i/720p signal is the DVI input (I still can't understand why Samsung designed it this way). So while 3.2 will be nice to have, I don't think the native mode passthrough is going to do a whole lot for me until they distribute the HDCP keys so the DVI will work. Can anyone confirm my understanding?

Originally posted by coronaMinn
Do your Analogs (1-99) look better? Are there any new features that stand out? Time to brag, I figure we will not have 3.2 until December!

Sorry to report that Analogs (1-99) don't look any better to me with 3.2. However, you can use your TV's aspect ratio control to get 4:3. Maybe it's my TV but 4:3 doesn't even look good. I have a rear projection CRT, Panasonic 51" widescreen model.

I like the new ticker because it's only a single text line and the TV picture is larger.

The fast forward is fixed for certain channels. I really like that upgrade.

I still have audio dropouts; I'm unsure if this was to be fixed with 3.2

I like the "back" and "next" buttons with 15 minute increment.

Note I received the 3.2 update on 5-19-05 with Charter Cable Medford,OR

Originally posted by lvman1080
The fast forward is fixed for certain channels. I really like that upgrade.


so what doe the skip button do (below next button) ? still skip 15 minutes ahead in recorded programs? It would be nice if it skipped ahead 30 seconds (avg length of a commercial) so there are 2 buttons that perform the same function?

Too bad about the analogs, I guess I will keep holding onto the fairy tale that Charter will someday go all digital.

In Duluth, MN, we do not even have any local channels in HDTV through Charter, even though they are all available OTA! I pay $3.99 for HDnet, HDmovies, ESPNHD, and HBOHD.

Originally posted by yarrumc
How does one use the OnDemand that Adelphia offers with this receiver? I would make a stink to Adelphia, if I don't have access to something that I should. I live in SoCal.

It depends on where you live is S. Cal., VOD will be coming out in the Ventura County/Thousand oaks area on Jun. 15, I think. Future HDTV in that/this area is problematic with Adelphia, they don't have the bandwidth.

Originally posted by coronaMinn
so what doe the skip button do (below next button) ? still skip 15 minutes ahead in recorded programs? It would be nice if it skipped ahead 30 seconds (avg length of a commercial) so there are 2 buttons that perform the same function?


the skip button used to skip ahead 2 minutes (for those annoying commercial breaks) but the advertisers threw a fit. it was changed to 15 minutes very shortly after

Originally posted by kelliot
It depends on where you live is S. Cal., VOD will be coming out in the Ventura County/Thousand oaks area on Jun. 15, I think. Future HDTV in that/this area is problematic with Adelphia, they don't have the bandwidth.

Do you know if Simi is included in that group?

Odd that cablechick and moximan have not posted lately?

Originally posted by kelliot
It depends on where you live is S. Cal., VOD will be coming out in the Ventura County/Thousand oaks area on Jun. 15, I think. Future HDTV in that/this area is problematic with Adelphia, they don't have the bandwidth. On June 15th Adelphia is eliminating 23 east coast feeds of premium SD channels to free up some space for VOD and more HD content (in the future). We'll still have all the premium SD west coast feeds but I wish they were upping the HD content on the 15th when they axe the 23 SD channels.

Originally posted by Cable Cop
the skip button used to skip ahead 2 minutes (for those annoying commercial breaks) but the advertisers threw a fit. it was changed to 15 minutes very shortly after

It depends on your cable supplier and where you live. In socal with Adelphia, the skip button skips ahead 30 seconds and the next button skips ahead 15 minutes (with 3.2)

Originally posted by mikkeee
Do you know if Simi is included in that group?

Yes simi is included, they mailed something out this past week. But they will offer Premium-on-Demand for no additional cost if you're a digital premium customer. I'm not sure that true VOD is ready for prime time yet with Adelphia socal and I don't think that they a released a date for it... just a "coming soon" teaser. June 15th is also the offical launch date for 3.2 fw here

Originally posted by splinke
The "Intro to Moxi" menu card will have changed to "About Moxi".

You can see a comparison of 3.0 and 3.2 screens here on our website. (http://www.digeo.com/prodserv/moxi_vg.jsp). Sorry I'm not here more often. I'll have more time for posting later in the week.

I've now owned a Moxi for about 2 months. I should mention that I have owned a Tivo for over 4 years now, but I tried to approach this with an open mind. The Moxi supports digital cable, premium channels and pay per view, which the Tivo didn't. My roommate has had only about 2 months exposure to Tivo before we got the Moxi, so I believe his experience to be objective.

Our take? Tivo wins, but Moxi has the opportunity to improve and surpass.

The verdict is based primarily on the 'general unreliability' of the Moxi (3.2). Here are the biggest problems that we see:

* The remote control is terribly unresponsive and unsatisfying. While I can point the Tivo remote at the ceiling, floor, back wall, etc and it will still work, the Moxi remote must be pointed *exactly, perfectly* at the window on the box, or nothing will happen. This behavior is compounded by the Moxi's slowness to respond to commands, sometimes taking 2 seconds or more to respond when a button is pressed. Thus, when using the remote you never know if you should press a button again or not when you get no response, and this leads to lots of 'waiting time.' This is a frustration every single time we watch TV.

* The Moxi seems unpredictable. Sometimes it will not record things it should, or delete things it shouldn't. Sometimes it will restart randomly resulting in partial recordings. Neither of us feels we can completely trust it to actually do what it's supposed to, so for important things we also record them on the Tivo. In four years I can't remember ever yelling at the Tivo; in two months the Moxi has screwed things up a dozen times or more. From reading other posts here, I know I am not alone.

These two issues are probably the most pressing concerns that stand in the way of usability. There are a number of things that I really like about the Moxi, and quite a few smaller glitches, but without responsiveness, predictability and reliability, users will dislike the device and probably return it (at least in this market, there is no penalty for return).

The good news is these can and probably will be fixed, given that this product is still in development. Many people may not notice the remote's limited range if they aren't used to superior devices. That leaves software issues that can be fleshed out in future software versions. I encourage the developers to work on the bread and butter, reliability and responsiveness issues with the platform - the interface is already beautiful and feature-laden.

Oh, and I will be keeping mine, and hoping for the best.

What's wrong with my MOXI? I got it last week, set a Season Pass for both ALIAS ans LOST. I didn't record anything prior to the night they aired (in other words, my hard drive was empty). I wasn't even home when they aired (so I wasn't messing with the controls at all).

When these episodes aired, lost (normally 1hr) taped 2 minutes of tiled garbage before it shut off. Alias (a 2 hour episode) recorded 1 hr 28min and shut off! Thank goodness I still had my D* HD TiVo set which recorded both flawlessly.

If this is what I am to expect from MOXI, I can do without.

Originally posted by SoCalGuy-99
On June 15th Adelphia is eliminating 23 east coast feeds of premium SD channels to free up some space for VOD and more HD content (in the future). We'll still have all the premium SD west coast feeds but I wish they were upping the HD content on the 15th when they axe the 23 SD channels.

I'm really close to churning since I can't get all of the promised premium HD channels. They would do well to provide what they advertise and get some happy customers. If they do that with the extra bandwidth, that would be a start.

VOD would be nice, but I expect HD VOD at some point. I know Adelphia can't legally act like it, but they will be TWC soon and everything will change then anyhow.

If I wanted DVD quality, I'll go to Blockbuster or Netflix and save myself some bucks. After all, I could have gone to the theater if I was really that enthusiastic.

O f course this is really a local issue, but it seems to be partially driven by Moxi and the transition to 3.2. My guess is that 3.2 was necessary for VOD due to improved efficiency or something.

I've been reading this thread for some time now. Thanks for all the good info.

I was wondering if anyone had the same audio problem as I had while watching star wars episode 2 on fox on Sunday night. I don't have the Moxi running to any receiver, just straight into my Mits 65" HD; so no 5.1 going on. The audio is always low on HD channels, but it was way low last night. I had the TV volume completely full while watching.

Anyone else?

I've been reading this thread for some time now. Thanks for all the good info.

I was wondering if anyone had the same audio problem as I had while watching star wars episode 2 on fox on Sunday night. I don't have the Moxi running to any receiver, just straight into my Mits 65" HD; so no 5.1 going on. The audio is always low on HD channels, but it was way low last night. I had the TV volume completely full while watching.

Anyone else?

The low volumes drive me nuts too. It happens on a lot of channels, many of the HD. I don't get it either, don't those numnutz at the broadcasters (cable/Sat etc.) know what a VU meter is, and how to use it! :rolleyes:

Yes simi is included, they mailed something out this past week. But they will offer Premium-on-Demand for no additional cost if you're a digital premium customer. I'm not sure that true VOD is ready for prime time yet with Adelphia socal and I don't think that they a released a date for it... just a "coming soon" teaser. June 15th is also the offical launch date for 3.2 fw here

Mid-May . . .
Mid-June . . .
Patience . . . patience . . . . breathe . . .

I'm really close to churning since I can't get all of the promised premium HD channels. They would do well to provide what they advertise and get some happy customers. If they do that with the extra bandwidth, that would be a start.

VOD would be nice, but I expect HD VOD at some point. I know Adelphia can't legally act like it, but they will be TWC soon and everything will change then anyhow.

If I wanted DVD quality, I'll go to Blockbuster or Netflix and save myself some bucks.


Yes when I signed up for moxi and HD programming they told me by the end of March they would be doubling or even tripling the amount of HD channels (pending signing of legal contracts). Instead they took away ESPN-HD and said it was a premium HD pay channel (but the commericals are still included for free).

I had hope when they annouced the removal of 23 SD premium channels that they would announce the additional HD channels. But alas, it appears the model is to make extra revenue off the VOD (to help pay for the merger) and HD appears to be more of a cost center for them.

As you mentioned VOD is not HD, and HD still has a ton of jitter in it, and DD 5.1 seems very unbalanced and varies greatly from from channel to channel and from show to show. Therefore, I still use nexflix to watch really good movies in 480p and DD-ES.

But of course if they really did add more HD channels I'm not sure how I would watch them, as with only 8 hours of HD recording time I already have HD shows deleted before I get a chance to view them.

.... Instead they took away ESPN-HD and said it was a premium HD pay channel (but the commericals are still included for free).
That would be very funny, SCG... if it was not so sad. There comes a time when one has to say enough is enough though. I found myself in that position last Saturday and gave up the moxi and closed my account with Charter. I was as patient as I am capable of being for about six weeks and finally had to give up on Charter. The frustration level was unhealthy.

I am now with D* and have their new HD DVR. I am still just learning about it and getting used to it but first impressions are positive. IMO, it is more sophisticated and polished than the moxi. I will miss the superior PQ though (D*s "HD Lite" ought to be grounds for false advertising). But at least I can watch a program without constant disruptions of the signal. Also, the "HD" programming on D* is quite a bit more extensive than what is currently available here on Charter.

You and the others have been kind to have tried to help with the situation I was in. Thank you very much. I now have a sense of relief and self empowerment now that I am away from Charter. That feels a lot better. Later...

You and the others have been kind to have tried to help with the situation I was in. Thank you very much. I now have a sense of relief and self empowerment now that I am away from Charter. That feels a lot better. Later...

PH,

You are very welcome!! Sorry my experience with Adelphia and Moxi couldn't help you with your situation with Charter and Moxi, but in the end you sound happier.

Hey after you've had the D* for a while would you please drop back by and give us a pro/con comparison between the two. I know that I and other would find it very helpful.



Best Regards

Here's an idea. Today while I was at work, I was made aware of a program that I'd have liked to see, but it was on while I was at work, and nobody was home to set it to record. It would be great if I could go online and program the MOXI box to record remotely via an internet site.

What does everyone think? Wouldn't this be a useful capability for MOXI to develop? I'm sure it's possible with the current hardware.

Drew

WOOHOO!! Charter here in Walla Walla and I got the 3.2. I am loving the native pass through, it rocks, now my wife wont bug me to death about switching resolutions every time ("It looks the same!!"). The analogs dont look any better but the native pass through is worth its weight in gold to me.

Edit: Ok, I take the WOOHOO back and give it a boot up the ass!!! Ever since the 3.2 my HD channels dont work right. The picture starts out like it should but every 15-20 seconds there after, it pauses and pixelates for about a second and then corrects itself, just to repeat every 15-20 seconds. Arghhh!! Called Charter "tech support", they had no clue and couldnt fix it, have a tech coming out tomorrow to take a look...I feel a box swap out in my near future.

WOOHOO!! Charter here in Walla Walla and I got the 3.2. I am loving the native pass through, it rocks, now my wife wont bug me to death about switching resolutions every time ("It looks the same!!"). The analogs dont look any better but the native pass through is worth its weight in gold to me.

Edit: Ok, I take the WOOHOO back and give it a boot up the ass!!! Ever since the 3.2 my HD channels dont work right. The picture starts out like it should but every 15-20 seconds there after, it pauses and pixelates for about a second and then corrects itself, just to repeat every 15-20 seconds. Arghhh!! Called Charter "tech support", they had no clue and couldnt fix it, have a tech coming out tomorrow to take a look...I feel a box swap out in my near future.

Sigh :confused: :mad:

Hey after you've had the D* for a while would you please drop back by and give us a pro/con comparison between the two. I know that I and other would find it very helpful.



Best Regards

Sure I will. Just give me a couple of weeks to use it and learn more about it. Although please remember that I am just an average user and not any kind of expert.

Anyone in the Greenville-Spartanburg market get 3.2 overnight? I know May 24 was mentioned as the release date, but wasn't sure if that meant tonight at 3 a.m. (technically May 25). Anyway, my box didn't get the update yet. Anxiously awaiting....

Sure I will. Just give me a couple of weeks to use it and learn more about it. Although please remember that I am just an average user and not any kind of expert.
The reality is (for the most part) we all are. Just having too much fun with equipment way over our heads! :eek:

Re: Moxi, HD and Ventura County

I have another cable box from Adelphia in my house and Adelphia had me swap it for a new, all digital box.

Is this not a sign that they are going to dump analog and go all digital, thus freeing-up bandwidth in order to add more HD channels (a problem in Thousand Oaks, at least)?

pj1016

I live just south of Madison, WI and have the Charter service. Wondering if anyone has heard if / when the MOXI 3.2 upgrade will be rolled out in that area? Also, has anyone heard if they are close to getting the VOD working in Madison with the Moxi box?

They keep saying these things are coming "soon" ... but I've been waiting for a couple of months now and am thinking of dropping the MOXI box and getting it "later" ... once all the latest Charter issues are worked out (3.2 upgrade, VOD working, all digital channels rolled out) as these are the negatives I have found MOST annoying about having the MOXI box so far.

Thanks!

I am in east-central Wisconsin in a small town called Markesan. I am served out of the Fond du Lac office. For the first time, Charter gave me a date for the 3.2 software rollout. They said it would start on May 31st and run 4 days. They still had no clue about VOD availability, though. We shall see!

Anyone in the Greenville-Spartanburg market get 3.2 overnight? I know May 24 was mentioned as the release date, but wasn't sure if that meant tonight at 3 a.m. (technically May 25). Anyway, my box didn't get the update yet. Anxiously awaiting....

I DIDN'T get it. First thing I checked this AM after rolling out of bed. You know, that's kind of sad :(

I spoke with a rep last night who informed me that the Madison, WI area is still scheduled for the end of May -- should see the 3.2 update next week at the latest.

I'm a new Moxi/HDTV user. I've used Tivo for several years and still have 2 Tivo units. Last week I purchased a 55" Sony Wega LCD projection system and signed up for Moxi service with Charter.

Once I got a taste for full HDTV, I find it difficult to go back to non-hd programming. Progressive-scan DVDs are tolerable, but I can't wait for HD-DVD- I hope the Sony-Toshiba battle gets resolved asap.

I was surprised at how many settings I had to adjust between the Moxi box and my TV in order to get it to look right. My tech didn't set the video out to 1080i so for the 1st day, I was disappointed with the picture quality of my new set. I tried lots of TV adjustments- It was ok, but I expected better. When I 'stumbled' onto the 1080i Moxi setting, it was like the clouds parted. The clarity was stunning. I didn't find this forum until after I figured it out on my own.

I love the multiple (my unit's diagnostic screen says 3?) tuners that let you record a program and watch a different one. I hate the puny 8-10 hours of recording capacity for HD. The UI responsiveness is a bit sluggish, but I think it's tolerable. I also don't mind the occasional recording artifact as long as it's only a couple of times per hour- it's the price we pay for bleeding edge. Having to switch the output between 1080 and 480 is a pain, but supposedly that will be fixed in the net couple of weeks.

I think it's interesting how cheap the unit is- $10/month including some HD programming. Considering that just the hardware must be worth $400-$500 I wonder if they're trying to squish Tivo, or if they're making up the cost with the higher-end digital subscription that's required.

Kudos to Paul Allen for finally delivering a recordable HD solution when Tivo is dragging their feet (right into their grave!).

Sorry for the rambling post- thought some people on the fence might be interested.

2 Questions.

1) How do I set the time on this thing? For some reason, maybe because of a storm and power loss, the moxi is ahead by like three minutes. I see nothing in settings that does time.

2) This is a dumb one, but since I'm at work and can't check, I wonder if the moxi has an antenna out for connecting to another source like a TV tuner card. I'd like to get the ATI card, but not if I can't record all the movie stuff that I maybe don't want the kids to see :)

2 Questions.

1) How do I set the time on this thing? For some reason, maybe because of a storm and power loss, the moxi is ahead by like three minutes. I see nothing in settings that does time.


NeedAName,

I believe the time comes from Charter's servers, not internally on the Moxi.


And in the spirit of giving, I thought I would help you out and give you a name....your name is now Leonardo Kleekloken. Enjoy...

Heh, I only took that cause EVERY other alias on use on every other forum I'm was taken here. I like leonardo though :)

Anway, if it comes from charter, then they are wrong, cause my vcr also sets time via cable and that's roughly 3 minutes slower than the moxi.

....Charter being 3 minutes late? Would we expect anything less?

Re: Moxi, HD and Ventura County

I have another cable box from Adelphia in my house and Adelphia had me swap it for a new, all digital box.

Is this not a sign that they are going to dump analog and go all digital, thus freeing-up bandwidth in order to add more HD channels (a problem in Thousand Oaks, at least)?

pj1016

It's also to improve the PQ on the analog channels and balance the sound better between channels. When I talk to Adelphia they had 56,000 boxes to swap out here in socal, they now say that they are down to 22,000.

VOD seems to be the push for revenue reasons and more HD channels are not in the immediate future. The big changes are all coming on June 15th and no new HD content is in site.

:mad:

Had a message from the Charter guy when I got home from work. They had a local issue with the HD channels that has been resolved and its true, HD works like a charm now. 3.2 WOOHOO reinstated!!! And after watching tv for a few hours, analogs do look a little better, the grainy look is not as grainy. Not a big improvement with analogs but noticeable, and better than a stick in the eye.

i got the 3.2 update this morning in st. cloud, mn. the hd setup is really cool. however i thought the dvi port is supposed to be active with the 3.2 firmware. if so, do i have to do something in the menu to use it? i tried hooking up a dvi cable and i didn't get any picture. sorry if this has already been answered but i would appreciate any help anyone can give.

thanks

Re: Moxi, HD and Ventura County

I have another cable box from Adelphia in my house and Adelphia had me swap it for a new, all digital box.

Is this not a sign that they are going to dump analog and go all digital, thus freeing-up bandwidth in order to add more HD channels (a problem in Thousand Oaks, at least)?

pj1016


What annoys me is that they have plenty of bandwidth on the former GTE Americast fiber-to-the-curb installation. The decision not to provide advertised channels is strictly a business decision about where to focus resources.

....Charter being 3 minutes late? Would we expect anything less?
Imagine the nightmare of hooking a Charter Moxi to a Panasonic TV!!! :eek:
Or would that fix the problem?
;)

I'm a new Moxi/HDTV user. I've used Tivo for several years and still have 2 Tivo units. Last week I purchased a 55" Sony Wega LCD projection system and signed up for Moxi service with Charter.

Once I got a taste for full HDTV, I find it difficult to go back to non-hd programming. Progressive-scan DVDs are tolerable, but I can't wait for HD-DVD- I hope the Sony-Toshiba battle gets resolved asap.

I was surprised at how many settings I had to adjust between the Moxi box and my TV in order to get it to look right. My tech didn't set the video out to 1080i so for the 1st day, I was disappointed with the picture quality of my new set. I tried lots of TV adjustments- It was ok, but I expected better. When I 'stumbled' onto the 1080i Moxi setting, it was like the clouds parted. The clarity was stunning. I didn't find this forum until after I figured it out on my own.

I love the multiple (my unit's diagnostic screen says 3?) tuners that let you record a program and watch a different one. I hate the puny 8-10 hours of recording capacity for HD. The UI responsiveness is a bit sluggish, but I think it's tolerable. I also don't mind the occasional recording artifact as long as it's only a couple of times per hour- it's the price we pay for bleeding edge. Having to switch the output between 1080 and 480 is a pain, but supposedly that will be fixed in the net couple of weeks.

I think it's interesting how cheap the unit is- $10/month including some HD programming. Considering that just the hardware must be worth $400-$500 I wonder if they're trying to squish Tivo, or if they're making up the cost with the higher-end digital subscription that's required.

Kudos to Paul Allen for finally delivering a recordable HD solution when Tivo is dragging their feet (right into their grave!).

Sorry for the rambling post- thought some people on the fence might be interested.
I believe your Sony's native resolution is 720P, try that.

What's up with the 9022D model? I never see it mentioned in this monster thread.

Does anyone know if Adelphia So Cal is going to order them? I know they're updating to 3.2 in a few weeks.

What's up with the 9022D model?
Does anyone know if Adelphia So Cal is going to order them?

Yes, a few Adel socal techs and managers have them installed at home as Alpha testers. They still have some problems with networking them. They also have been testing a moxi box with a 160G Hd (thank God) . But no one I talk to knows what the future holds. Adelphia Corp announced earlier, that they have committed to buying the new Samsung moxi boxes in the fall, and TW (new owner) uses the SA 8300 boxes in socal.

So with Adel it could be Moto 9022d, or Samsung, or SA 83xx, as the next round of dvr equipment in socal.

But it appear only time will tell at this point.

i got the 3.2 update this morning in st. cloud, mn. the hd setup is really cool. however i thought the dvi port is supposed to be active with the 3.2 firmware. if so, do i have to do something in the menu to use it? i tried hooking up a dvi cable and i didn't get any picture. sorry if this has already been answered but i would appreciate any help anyone can give.

thanks

I believe that Moxiguy stated that DVI won't be available until they distribute the content protection keys. Here's the info from Splinke's Moxi FAQ (http://users.adelphia.net/~ksoltmann/SPLMoxiFAQ.htm#Video)

Under software version 3.2, the DVI port will be "available". However, the port will still not be active until HDCP keys are distributed through a software update. It is unknown when the keys will be distributed, but the best current guess is by early Summer, 2005. Even after the keys are distributed and the port is activated, there will be a reduction in channel changing speed or other potential inconveniences when you use the DVI connector (see below). When the DVI port is activated, your display device must also contain an HDCP-compliant port.

I DIDN'T get it. First thing I checked this AM after rolling out of bed. You know, that's kind of sad :(

Not in Greenville as of this morning either.

Do you know what's even worse? Having a dream (nightmare?) about getting the 3.2 upgrade for Moxi. It looked REALLY nice (in my dream).

To all So Cal Adelphia posters:

May I gently suggest that we take any further conversation not regarding the Moxi box over to the Adelphia So Cal thread?

I've got to imagine that we are irritating the others with the thread drift, and I'm sure other posters in the Adelphia thread who don't come to this thread would benefit from some of our conversation.

I've posted more thoughts on the new (at least to me) digital Motorola box "over there":

http://www.avsforum.com/avs-vb/showthread.php?p=5671875#post5671875

Respectfully,

pj1016

Re: Moxi, HD and Ventura County

I have another cable box from Adelphia in my house and Adelphia had me swap it for a new, all digital box.

Is this not a sign that they are going to dump analog and go all digital, thus freeing-up bandwidth in order to add more HD channels (a problem in Thousand Oaks, at least)?

pj1016

I am in Simi Valley. As described above, I had a tech in a few weeks ago and he confirmed that they are swapping out all of the analog boxes for the switch to digital. However, they are not getting rid of the analog channels any time soon, else you would need a box at each tv.

Well, in Midland, MI, I'm still waiting for 3.2 and some HD Channels.

Currently, I receive NBC, HDNet, HDNet Movies, HBO, Showtime, and ESPN HD.

I just called for my "regularly scheduled" what the h3!! is going on call, and got the standard response, "We don't have that information here." I tried to really press and get the rep to tell me who does know.

He put me on hold, came back, and told me that there might maybe possibly (but don't hold him to it) be a chance that we'll have DiscoveryHD and HD-TNT. That's all he would give up. On the 3.2 software update, all he would say is that they don't have that information, and that I would be notified by mail if there were any service changes.

/rant_on

A particularly delightful part of the conversation came when he told me that the channel negotiations were not done locally, but done nationally. Then why do some locations have more HD channels? I quote, "These channels are very expensive to add and it is complicated. Plus there are agreements with local governments determining what channels can be offered." Right. I'm sure the city of Midland, MI is putting up a big fight with Charter's desire to add HD content to its cable service.

ARRRGGGHHHH!!!!!!

Why is this so hard? Why not simply put on the website what is happening when? Why can't they understand that MORE INFORMATION IS BETTER! Even listing in what order different cities were getting the upgrade (or additional channels) so we could know if it is going to happen before Christmas!

/rant_off

I believe that Moxiguy stated that DVI won't be available until they distribute the content protection keys. Here's the info from Splinke's Moxi FAQ (http://users.adelphia.net/~ksoltmann/SPLMoxiFAQ.htm#Video)

thanks a million.

j

I noticed that VOD is partially enabled in the Greenville DMA. I can't get anything to actually load through the Moxi, but I can navigate the menus.

Moxi v3.2.112.12LR-P.95897 is available on Charter systems in the Hickory, NC area as of 5/23/2005.

Two minor bugaboos, though:

1) Picture on the Music Choice channels is squeezed to a square picture, with windowboxing on 4:3 TVs.

2) Remote keypress response on the Invasion Wave and Blast It! games is too slow for that type of game.

3) Moxi ticker "Top 20" lists in the PGA and NASCAR categories shows only the top five, rather than the full list.

(NEW) 4) Ticker's "On TV" category shows the next program on the currently viewed channel as on now and the program after that as "On Next."

A particularly delightful part of the conversation came when he told me that the channel negotiations were not done locally, but done nationally. Then why do some locations have more HD channels? I quote, "These channels are very expensive to add and it is complicated. Plus there are agreements with local governments determining what channels can be offered." Right. I'm sure the city of Midland, MI is putting up a big fight with Charter's desire to add HD content to its cable service.


I would be thrilled if we had even one local HD channel. Duluth, MN- ABC, NBC, CBS, Fox, and PBS all OTA HD, but not one of them are available on Charter in HD.

3.2 is also available in Rochester, MN as of today.

first impression: the 3rd fast forward speed is MUCh faster. Stopping it (via pressing play) does jump backwards about right. Works well.

2nd impression: American Idol is on and my wife won't let me touch the remote until it's over. So I have no idea what else changed :)

Hey at least you got to see the finale of American Idol (I'm in Rochester too). The Fox HDTV was so pixellated that it never recorded; my wife and daughter are really thrilled. Thanks Charter!h

I also recorded Lost, and that had box freezes (on playback), severe pixellation and MOXI rebooted at 1:42 into the show, so another ten minutes of a season finale disappeared.

I sent a nasty note to Charter about it , asking them to reshow both shows. I also asked for a $75.00 refund, do you think I'll get it?

And no, my system is not at 3.2 yet either. Maybe it's on the way and that's why the system is so screwed up. This was not a good night to do this, Charter!!! (It just rebooted again, but still no 3.2).

Hi all,

I just wanted to give a first impression of the new 3.2 fw. I have Adelphia cable in Socal and the version # that I am reporting on is 3.2.112.12LR-P.95897. The official release date here is June 15th but I have been asked by Adelphia to beta test it for them.

Below are my comments and observations based on what features and capabilities are in the new 3.2 fw per Moxiguy’s release notes, posted earlier in this forum:


1. New HDTV settings.
All right, finally native passthru. In settings “HDTV Set-up,” has replaced the “Video Output” There are now only three options for HD settings: 1080i, 720p and 480i. But the good news is that you can select more than one setting now. And before the moxi makes a change to the resolution, it shows you a small preview window of a live TV channel and ask if you can still see the picture, if you say “YES” then it accepts the setting and then allows you to hit "close" to save that setting. If you select ‘NO’ then that setting is unchecked and not retained. This is much better than the old way of changing the whole screen and then asking if you can still see it.

An interesting thing is that on my 16:9 HD TV if I only have 1080i checked then both analog and digital 480i channels are now shown in a 4:3 aspect ratio. But if I check 1080i and 480i, then, HD, Analog and Digital (480i channels) are shown in a 16:9 aspect ratio.

This is good as I don’t want any black bar on my HD set just because I am watching a SD program, but its just not immediately intuitive on how it works (i.e. one might think that if you only have 1080i checked that it would work the old way and everything would be up converted to 1080i and into a 16:9 ratio, but it doesn’t). This is not a criticism because I really think it works great, but as I said before, it may not be immediately intuitive to all users.

So wow with 1080i and 480i both checked, all programs are in 16:9 mode and the digital SD channels are now watchable. The analog channels are still grainy but much less washed out. Now, the only thing is for Adelphia to complete the all digital transition and all channels will be better and at least watchable on a Big Screen HDTV with Moxi.

The only issue for me is that when the signal switches between 1080i and 480i or vise versa, (while changing channels from HD to SD) my TV screen blanks out for a second, scrambles and then comes back in the new format, but I believe that this is a function of the TV or my AV amp, and not moxi itself.

2. Improved analog quality.
Like I said before is still grainy but less washed out on my set. But again, when the cable company goes all digital at the end of this summer then “analog” channels should be watchable just like the digital SD channels are now.

3. Fast forward and rewind compensation. “Now, when you fast-forward or rewind through a show and resume playing, Moxi backs up slightly to compensate for reaction time.” This works great and is very cool. Very Nice feature guys!

4. Improved first-run-only recording feature. “The first-run-only recording option now works even when current and past-season episodes appear on the same network.” Still testing this one and won’t know more for several weeks as it will take time to correctly verify this one.

5. Skip forward and backward by 15-minute interval. “When watching full-screen recorded TV, you can now use the next and back buttons to move quickly through the program in 15-minute intervals. (Note: this is separate from the “skip” button)”. Yea baby, very cool indeed! One touch of the button and you’ve ahead or back by 15 mins, 2 touches 30mins, 3 touchs 45 mins, and etc. And the "Skip" button still goes 30 seconds forward and "Replay" still goes 7 seconds backward, all very cool!!

6. Improved tuning performance. “Faster channel changes”. This one I haven’t noticed at all, especially on HD channels. When I hit channel up or channel down, the current channel still freezes for a second before changing to the new channel. Maybe the freeze is shorter but it is not immediately obvious to the causal observer who doesn’t have a stopwatch nearby.

7. Fixed HD glitch issue. “Occasional minor audio or video glitches no longer occur while watching one HD channel and simultaneously recording another HD channel.” I still have tiling, and with all the work Adelphia has done I was hoping that this 3.2 fw would put the nail in the tiling coffin. But I was recording one HD show while watching another and dam if it didn’t still tile. Now I’m not saying the tiling was the moxi’s fault only that it didn’t correct my HD tiling issue, and I have to have Adelphia out again.

8. Fixed jump to On Next. “When scrolling up and down the channels list, the selection focus no longer unexpectedly shifts to the On Next panel.” This is Fixed.

9. DVI output supported. When content protection keys are distributed, users with TVs and projectors that can accept digital video input will be able to use the DVI connector.” The keys are not distributed yet so this feature is still not available and without SD passthru it appears to me to have limited appeal, but we’ll see, when and if it comes out.

10. Fixed Fast Forward. “In certain digital channels, FF wasn't working as expected. This problem has been corrected.” All content seems to fast forward correctly but I need to test some more as this bug was a more of a rarity for me with pre 3.2 fw.

11. Bye-bye, Easter eggs. “Tomato and credits easter eggs have been removed.” Never had time to play with these and therefore accept that they are removed.

12. Streamlined Ticker. “The Ticker feature has been redesigned so that it takes up only a single line at the bottom of the screen.” I only use it to check the weather but the graphics are smaller and much cleaner looking, good job!

13. Fixed Ticker weather forecast. “Previously, if you had Ticker up in the evening, the forecast feature would skip a day and begin with the day after tomorrow. Now it starts with tomorrow's forecast.” Works as advertised.

14. Short cut to On Demand. “The remote control button labled VOD, now jumps directly to the On Demand card in the Moxi Menu.” With Socal Adelphia the VOD button appears to be disabled as nothing happens when it is pressed. Unlike 3.0 fw that opened up the moxi menu to “Music Choice” channel 446 where No VOD was available either.

15. Parental Controls. Now, when the system reboots, Parental controls will come back in the state they were in before the reboot. In other words, if they were unlocked, they will stay unlocked.” A reboot now keeps the PC status where it was before, so that backdoor as been fixed. But you still have to unlock the moxi for 4 hours just to see what's on. And unrated shows (mostly old movies and TV show made before the ratings systems was incorporated) don't display their title or give you access to them, if PC is enabled.

I don't know about others but I don't care if the kids can see the titles of mature movies and TV shows, I just don't want them to have access to them. And there should be an option for including or not including unrated shows when PC is enabled. My experience is that 99% of the time, the unrated content that gets blocked is just old TV shows like "I love Lucy" and old movies like "A Wonderful Life". But because of that 1%, the system should give parents a option whether to block them or not with PC enabled.

16. “In addition there are many other fixes and refinements to the way the DVR works , improvements to tuning, and audio-video improvements, loss of channels from the guide, etc.” One thing that I can report on is that the program info menu has been cleaned up and now most program descriptions fit on the fist page which is so much quicker and easier to read. Kudos!

All and all, I really like this new fw and I think moxi has done a good job with it. Are there still some issues and room for improvement? Sure. But the improvements here are nice and noticeable. I only hope that a 4.0 fw with be much quicker in coming to the masses...but now I'm getting ahead of myself.



Hope this helps,

did something happen to the messages in this thread. Yesterday it was up to 148 pages. Now today I see:

Thread Tools
Page 99 of 99 « First < 95 96 97 98 99


?????

did something happen to the messages in this thread. Yesterday it was up to 148 pages. Now today I see:

Thread Tools
Page 99 of 99 « First < 95 96 97 98 99


?????2,945 posts / 30 posts-per-page = 99 pages
2,945 posts / 20 posts-per-page = 148 pages

I think they changed how many posts are displayed per page.

Thanks SCG for the update. Looks like at least it will be better. That's a good thing for now. Then we can B&M more later! (no that's NOT brick and mortar!) :D

Hi all,

I just wanted to give a first impression of the new 3.2 fw. I have Adelphia cable in Socal and the version # that I am reporting on is 3.2.112.12LR-P.95897. The official release date here is June 15th but I have been asked by Adelphia to beta test it for them.

Below are my comments and observations based on what features and capabilities are in the new 3.2 fw per Moxiguy’s release notes, posted earlier in this forum:


1. New HDTV settings.
All right, finally native passthru. In settings “HDTV Set-up,” has replaced the “Video Output” There are now only three options for HD settings: 1080i, 720p and 480i. But the good news is that you can select more than one setting now. And before the moxi makes a change to the resolution it shows you a small preview window of a live TV channel and ask if you can still see the picture, if you say “YES” then it accepts the setting and then allows you to hit "close" to save that setting. If you select ‘NO’ then that setting is unchecked and not retained. This is much better than the old way of changing the whole screen and then asking if you can still see it.

An interesting thing is that on my 16:9 HD TV if I only have 1080i checked then both analog and digital 480i channels are now shown in a 4:3 aspect ratio. But if I check 1080i and 480i, then, HD, Analog and Digital (480i channels) are shown in a 16:9 aspect ratio.

This is good as I don’t want any black bar on my HD set just because I am watching a SD program, but its just not immediately intuitive on how it works (i.e. one might think that if you only have 1080i checked that it would work the old way and everything would be up converted to 1080i and into a 16:9 ratio, but it doesn’t). This is not a criticism because I really think it works great, but as I said before, it may not be immediately intuitive to all users.

So wow with 1080i and 480i both checked, all programs are in 16:9 mode and the digital SD channels are now watchable. The analog channels are still grainy but much less washed out. Now, the only thing is for Adelphia to complete the all digital transition and all channels will be better and at least watchable on a HDTV with Moxi.

The only issue for me is that when the signal switches between 1080i and 480i or vise versa, (while changing channels from HD to SD) my TV screen blanks out for a second, scrambles and then comes back in the new format, but I believe that this is a function of the TV or my AV amp, and not moxi itself.

2. Improved analog quality.
Like I said before is still grainy but less washed out on my set. But again, when the cable company goes all digital at the end of this summer then “analog” channels should be watchable just like the digital SD channels are now.

3. Fast forward and rewind compensation. “Now, when you fast-forward or rewind through a show and resume playing, Moxi backs up slightly to compensate for reaction time.”
This works great and is very cool. Very Nice feature guys!

4. Improved first-run-only recording feature. “The first-run-only recording option now works even when current and past-season episodes appear on the same network.”
Still testing this one and won’t know more for several weeks as it will take time to correctly verify this one.

5. Skip forward and backward by 15-minute interval. “When watching full-screen recorded TV, you can now use the next and back buttons to move quickly through the program in 15-minute intervals. (Note: this is separate from the “skip” button)”.
Yea baby, very cool indeed! One touch of the button and you’ve ahead or back by 15 mins, 2 touches 30mins, 3 touchs 45 mins, and etc. And the "Skip" button still goes 30 seconds forward and "Replay" still goes 7 seconds backward, all very cool!!

6. Improved tuning performance. “Faster channel changes”.
This one I haven’t noticed at all, especially on HD channels. When I hit channel up or channel down, the current channel still freezes for a second before changing to the new channel. Maybe the freeze is shorter but it is not immediately obvious to the causal observer who doesn’t have a stopwatch nearby.

7. Fixed HD glitch issue. “Occasional minor audio or video glitches no longer occur while watching one HD channel and simultaneously recording another HD channel.”
I still have tiiling, and with all the work Adelphia has done I was hoping that this 3.2 fw would put the nail in the tiling coffin. But I was recording one HD show while watching another and dam if it didn’t still tile. Now I’m not saying the tiling was the moxi’s fault only that it didn’t correct my HD tiling issue, and I have to have Adelphia out again.

8. Fixed jump to On Next. “When scrolling up and down the channels list, the selection focus no longer unexpectedly shifts to the On Next panel.”
This is Fixed.

9. DVI output supported. When content protection keys are distributed, users with TVs and projectors that can accept digital video input will be able to use the DVI connector.”
The keys are not distributed yet so this feature is still not available and without SD passthru it appears to me to have limited appeal, but we’ll see, when and if it comes out.

10. Fixed Fast Forward. “In certain digital channels, FF wasn't working as expected. This problem has been corrected.”
All content seems to fast forward correctly but I need to test some more as this bug was a more of a rarity for me with pre 3.2 fw.

11. Bye-bye, Easter eggs. “Tomato and credits easter eggs have been removed.”
Never had time to play with these and therefore accept that they are removed.

12. Streamlined Ticker. “The Ticker feature has been redesigned so that it takes up only a single line at the bottm of the screen.”
I only use it to check the weather but the graphics are smaller and much cleaner looking, good job!

13. Fixed Ticker weather forecast. “Previously, if you had Ticker up in the evening, the forecast feature would skip a day and begin with the day after tomorrow. Now it starts with tomorrow's forecast.”
Works as advertised.

14. Short cut to On Demand. “The remote control button labled VOD, now jumps directly to the On Demand card in the Moxi Menu.”
With Socal Adelphia the VOD button still opens up the moxi menu to “Music Choice” channel 446 and No VOD is available.

15. Parental Controls. Now, when the system reboots, Parental controls will come back in the state they were in before the reboot. In other words, if they were unlocked, they will stay unlocked.”
I have not rebooted the system yet but I will try this later and report back. I hope that it still doesn’t block the title of non-rated old TV shows though.

16. “In addition there are many other fixes and refinements to the way the DVR works , improvements to tuning, and audio-video improvements, loss of channels from the guide, etc.”
One thing that I can report on is that the program info menu has been cleaned up and now most program descriptions fit on the fist page which is much quicker and easier to read. Kudos!

All and all, I like this new fw and I think moxi has done a good job with it. Are there still some issues and room for improvement? You bet yea. But the improvements here are nice and noticeable. I only hope that a 4.0 fw with be much quicker in coming to the masses, but now I'm getting ahead of myself.

Lastly, I hope that it was ok to mention Adelphia Socal in this thread :)

Best Regards,
Alright, who do you need to talk to to become a beta tester?

It was explained to me that one of the main reasons for the slow response times when trying to change channels or navigate through some menus was just because the box doesn't have much memory in it. It is limited by this, and software revisions may help the fact, but it will not fix it. The solution, according to this person I spoke with, is to get a new box with more memory in it.

He explained that moxi does have a new box out soon with double the storage space on it, but it does not have more memory on it. He also explained that some people he knows managed to "upgrade" the memory in the box by taking it apart and putting more in, and it drastically speeded up the browsing.

That being said, I do not own my box so no way am I taking it apart, and that's probably the same with most everyone else, so here's hoping the MOXI crew either upgrades the memory in the boxes or really can find another fix for the impossibly slow response times :(

Sounds like 3.2 doesn't fix this issue (reading SoCal's post)

An interesting thing is that on my 16:9 HD TV if I only have 1080i checked then both analog and digital 480i channels are now shown in a 4:3 aspect ratio. But if I check 1080i and 480i, then, HD, Analog and Digital (480i channels) are shown in a 16:9 aspect ratio.
SCG,

Thank you very much for your review of the beta code you have in hand. It sounds very promising and I can't wait to get my hands on it. Any strings any of us could pull to get on that beta testing bandwagon? :)

Also, what happens when you have all 3 video modes checked (1080i, 720p, & 480i) and you switch from a 720p source to a 1080i source? Is it smart enough to match up the output with the input (ie. 720p in, 720p out)? Does it even allow you to have all 3 checked?

Thanks all, I’m glad that my preliminary review of 3.2 fw was somewhat helpful.

Looks like at least it will be better. Yes 3.2 is definitely better and the only known issues are the lack of certain features which we knew wouldn’t be included in 3.2 per moxiguy’s posts. It’s still very early but I haven’t found any glaring bugs yet.


It was explained to me that one of the main reasons for the slow response times when trying to change channels or navigate through some menus was just because the box doesn't have much memory in it. It is limited by this, and software revisions may help the fact, but it will not fix it. The solution, according to this person I spoke with, is to get a new box with more memory in it.

Sounds like 3.2 doesn't fix this issue (reading SoCal's post) Zith, what you heard makes sense to me. And based on my preliminary testing it doesn’t appear that speed is increased noticeably with 3.2


Alright, who do you need to talk to to become a beta tester?

Any strings any of us could pull to get on that beta testing bandwagon?

I’m not sure who you contact to request to be a beta tester. Someone from Santa Monica Adlelphia contacted me and I’m forwarding my results to the local office in Newbury Park. I think they contacted me because of all the work I’ve been doing with Newbury to resolve my tiling issues, which even with 3.2 is not resolved. In fact it just got much worse for the 1st time in months. And the fact that I had Adelphia put 3.2 fw on only 2 out of my 3 boxes, and all 3 boxes are tiling, I know it’s not a 3.2 issue.


Thank you very much for your review of the beta code you have in hand Also, what happens when you have all 3 video modes checked (1080i, 720p, & 480i) and you switch from a 720p source to a 1080i source? Is it smart enough to match up the output with the input (ie. 720p in, 720p out)? Does it even allow you to have all 3 checked?

Kyleki, its called beta but I’m almost certain that fw 3.2.112.12LR-P.95897 is going to be the final version that is released on June 15th. I think they are calling it beta just to identify that it's not officially release yet. Based on my early tests, I think they will release this version, it appears that they just want to document known issues before it's sent out. It would be helpful if those that have released versions of 3.2 would post exactly what version they are running. We know from past experience, there are different version numbers between cable companies but they are fairly close.

As far as the 3 video resolutions, yes you can check all three but my TV doesn’t support 720p so I was unable to test 720p. Although in the moxi 3.2 FAQ they recommend "checking only 480i and the highest resolution your HDTV can support." But it would be very interesting if someone who has a HDTV that can support all 3 modes would test this and report back. As I think all the local broadcasters in L.A. (KABC, KNBC, KCBS) transmit in 720p, but I'm not positive about that.

Lastly, it seems lately that there has been less jitter in HD programs, not eliminated but reduced. More viewing needs to be done to confirm or deny this (and to rule out the placebo effect). But if this is true, then this (along with native passthru) could be some of the greatest benefits of 3.2 fw in my opinion.

As far as the 3 video resolutions, yes you can check all three but my TV doesn’t support 720p so I was unable to test 720p. Although in the moxi 3.2 FAQ they recommend "checking only 480i and the highest resolution your HDTV can support." But it would be very interesting if someone who has a HDTV that can support all 3 modes would test this and report back. As I think all the local broadcasters in L.A. (KABC, KNBC, KCBS) transmit in 720p, but I'm not positive about that.

Real nice job SoCalGuy, thanks for the time.
MoxiGuy could you please address this as to Why?.."Although in the moxi 3.2 FAQ they recommend "checking only 480i and the highest resolution your HDTV can support." because many have displays that will accept all three resolutions.

As I think all the local broadcasters in L.A. (KABC, KNBC, KCBS) transmit in 720p, but I'm not positive about that.

ABC, Fox, and ESPN HD do 720p....NBC and CBS do 1080i.

P.S. HBO, Cinemax and Showtime also 1080i.

Finally 3.2 in Mankato MN Charter Communications. Initial reaction is a wonderful improvement. I have waited for native pass through for a long time. (i am not a fan of stretching)

Does anyone else notice on the non-HD content that there is a black vertical stripe between the picture and the normal window pane black bar on the Left side of the screen? Even when I hit the Moxi key, the small window that shows the TV picture even has the stripe.
I've tried clicking various resolution combinations to no avail. I have a 50 inch Sony Grand Wega LCD rear projection. (incidently, when i check all 3 resolutions, all content gets squished to a 4:3 screen, including Moxi menus)

How do you tell if you have 3.0 or the new 3.2 firmware?
Thanks

How do you tell if you have 3.0 or the new 3.2 firmware?
Thanks

The following webpage (Middle of the page) will show you the difference in the guide.

http://www.digeo.com/prodserv/moxi_vg.jsp

Mark

Got 3.2 (finally) in Rochester MN. I checked it quickly at lunch time -- looks good (but not as good as in my dream alas). The video switching will be appreciated.

There's still no VOD from Charter, so the VOD button beeps and does nothing.

However, the GUIDE button also beeps and does nothing. I see in the Digeo's website 3.2 user guide that the GUIDE button will now be used to control VOD?!!? Please reconsider that and make it a quick jump to the channel listings as it was in the past.

I'll see if there's any other concerns or aha's this weekend.

There's still no VOD from Charter, so the VOD button beeps and does nothing.


Depends on where you live. Here in Walla Walla, VOD has been available with Moxi from the get go. I like it, theres always something I want to watch on Showtime VOD when there is nothing else to watch on live tv.

One thing that's really bothered me about my Moxi is when you're finished playing back a recorded program, the Moxi tunes to the channel that the recorded program came from. I'd much rather have the live channel remain tuned to the channel it was on before playing back a recorded program.

Is this something I can look forward to being changed in a future release? Does this bother anyone else here?

Another feature I liked on TIVO boxes (at least the direcTV version) is that you could switch between the two tuners at will -- and each tuner would record the last 30 minutes of a program.

It's nice for when I would have Sportscenter on for a specific highlight, and could switch to it during the ads for the program I was really watching, etc. This box can't do that unfortunately :(

It was explained to me that one of the main reasons for the slow response times when trying to change channels or navigate through some menus was just because the box doesn't have much memory in it. It is limited by this, and software revisions may help the fact, but it will not fix it. The solution, according to this person I spoke with, is to get a new box with more memory in it...
The 80-GB 9012 has 128 MB main memory and 32 MB graphics memory. The 160-GB 9022 has 256 MB main memory and 64 MB graphics memory, although it has to support two graphical user interfaces (an extra one for a Moxi Mate). "silviarunner" posted a message (http://www.moxifaq.com/forum/topic.asp?TOPIC_ID=136&SearchTerms=inside,picture) that he opened a 9012 and added more RAM to an empty memory slot, but that it was not detected by the unit.

...As far as the 3 video resolutions, yes you can check all three but my TV doesn’t support 720p so I was unable to test 720p. Although in the moxi 3.2 FAQ they recommend "checking only 480i and the highest resolution your HDTV can support." But it would be very interesting if someone who has a HDTV that can support all 3 modes would test this and report back...
Actually, the FAQ says that you should select ALL resolutions that your TV supports. It specifies selecting only 720p OR 1080i if you are using the DVI connection. Although this connection is currently not active, when it becomes active, it can apparently take up to 10 seconds to tune channels when switching between resolutions. In fact, Digeo is recommending using component connections rather than DVI for the smoothest viewing experience. My TV supports all three modes, so I will give it a try when I get 3.2 (supposedly in the next couple of weeks).

...Does anyone else notice on the non-HD content that there is a black vertical stripe between the picture and the normal window pane black bar on the Left side of the screen? Even when I hit the Moxi key, the small window that shows the TV picture even has the stripe. I've tried clicking various resolution combinations to no avail. I have a 50 inch Sony Grand Wega LCD rear projection.
I have noticed the thin dark bars on the left and right borders of 4:3 content on my 16:9 screen. TV video tends to have "noise" around the edges, such as bright pixels, or jagged edges. 4:3 screens use "overscan" which, essentially, zooms the picture by a few percent, thus hiding this edge noise. However, when viewing 4:3 content on a 16:9 screen, overscan obviously cannot be used to hide the left and right borders. I am assuming that either the Moxi or the TV is adding the thin black bars at the left and right edges in order to cover up this noise. I also have a Sony LCD rear projection.


(incidently, when i check all 3 resolutions, all content gets squished to a 4:3 screen, including Moxi menus)
Is your Moxi hooked up with component cables (three separate cables just for video)? Do you have your "Widescreen" setting set to "Wide Mode"? If so, then HD content should be 16:9.

One thing that's really bothered me about my Moxi is when you're finished playing back a recorded program, the Moxi tunes to the channel that the recorded program came from...Is this something I can look forward to being changed in a future release? Does this bother anyone else here?
Yes, that is annoying. There was a report that it would be fixed in a future release to tune back to the last channel to which you were tuned prior to starting the recorded program. In fact, I think the report said it would be fixed in version 3.2. Can anybody with 3.2 confirm this? If the fix is not in 3.2, perhaps it will be in the next release. For more information, see my SPL Moxi FAQ (http://users.adelphia.net/~ksoltmann/SPLMoxiFAQ.htm).

One thing that's really bothered me about my Moxi is when you're finished playing back a recorded program, the Moxi tunes to the channel that the recorded program came from. I'd much rather have the live channel remain tuned to the channel it was on before playing back a recorded program.

Is this something I can look forward to being changed in a future release? Does this bother anyone else here?

Yeah, that "feature" bugs me too. I would much prefer to go back to the channel it was on before. It would be nice to have that choice in the options. I believe they did it that way because of the old video output for HDTV, where you would have to select the output manually. With that being automatic now in v3.2, it's not important.

Let's hope for that option in a future release. All in all though, I love my Moxibox. I'm in Kennewick, WA and we just got 3.2. Almost all of the new features SoCalGuy references are there (except going ahead 30 seconds with skip... we go ahead 15 minutes, so bypassing commercials is a bit more of a pain). I love the new "backup" feature when fast forwarding, that makes it a lot easier. I would really love to have the ability to add additional hard disk space though a USB or other connection though, as it doesn't take many HD movies to eat up the memory.

SoCalGuy, one thing you mention is that after watching an HD channel in 16:9, it's in 16:9 when you switch back to an SD program. For my TV at least (Hitachi 57S500), that's not true... it goes back whatever resolution the SD program was in. The Hitachi has a great 4:3 expanded mode which expands a 4:3 program in a way where it's hard to tell it's not native 16:9. It does automatically change it to 16:9 when you switch to an HD channel, but not vice versa. What you're experiencing may be a function of your TV, not the Moxibox.

Damn I love this stuff,

Wipster

Actually, the FAQ says that you should select ALL resolutions that your TV supports. It specifies selecting only 720p OR 1080i if you are using the DVI connection. Hmmm...well now I would like to hear from moxiguy why digeo recommends checking all resolutions when using component cables, and 480i and Only your TV’s highest resolution with DVI cable. As it’s not immediately obvious to me why this should be different. In other words, why should you lose one of your TV's native resolutions via the moxi just because you chose to use the DVI input?

Late May thaw has begun
did strong runoff currents
carry moxiguy heavenly
or nay, vacation bound?

SoCalGuy, one thing you mention is that after watching an HD channel in 16:9, it's in 16:9 when you switch back to an SD program. For my TV at least (Hitachi 57S500), that's not true... it goes back whatever resolution the SD program was in.


Yes what I was referring to was the aspect ratio and not the resolution. If I have only 1080i checked then the moxi outputs SD channels in a (1080i) 4:3 ratio. If I have 1080i and 480i checked then the moxi outputs SD channels in a (480i) 16:9 ratio. I checked my TV and with both moxi settings my TV is in "Standard Mode" which means it does not modify the aspect ratio at all, it only display the aspect ratio as presented via its inputs. The key thing is that it works great for my setup, as it sounds like it does for yours also.

On a seperate note:

One strange thing that I have noticed is, that every once and a while, if I hit the "back" button, instead of backing 15 minutes it only backs up 7 seconds. After this happen a few times, I was extra conscious to make sure I wasn't hitting the "replay" button by mistake. I'm not 100% sure about this but I think it maybe content related.

I have to look into this some more this weekend, as lately I been working with Adel to figure out why the system is tiling again. Things took a major turn for the worst and they are suspicious of the 3.2 fw, and I’ve been spending my time demonstrating to them it’s something else in their end.

Hmmm...well now I would like to hear from moxiguy why digeo recommends checking all resolutions when using component cables, and 480i and Only your TV’s highest resolution with DVI cable...
I'm pretty sure it is because of the "handshake" delay. If you don't mind waiting several seconds (up to 10?) when switching between 720p and 1080i channels, then it will probably be fine to use both. However, I would speculate that such slow channel changing might annoy a lot of people. Perhaps this situation has been improved, though. Anything to add, MoxiGuy? See the DVI section of the FAQ (http://users.adelphia.net/~ksoltmann/SPLMoxiFAQ.htm) for more info.

Well, I guess it's official. I got a mailing from Charter about the firmware upgrade.

New Benefits for Moxi Customers
This supplement describes the improvements that you are most likely to notice and appreciate as your Moxi box is updated with new software. You will not need to do anything to get this new software. It will be automatically downloaded to your Moxi box between May 31st and June 3rd. The new version of Moxi software adds several frequently requested enhancements and addresses many performance conerns. (sic)

At the bottom, it says:

User Guide Supplement - Version 3.2 - May 2005


Hallelujah!!!

One thing I don't like about Native Mode Passthrough - how it will affect the older samsung TV's.

You see, these TV's have two sets of component inputs.

C1 accepts 480P, 720P, 1080I input.
C2 accepts 480i ONLY.

The way it is now, they will need to throw up the black bars for all standard TV - which may cause burnin due to the fact that the majority (if not all) are RPTV's.

I hope diego puts in the option to stretch the SD broadcast when up-converted. This may become a dealbreaker for some people.

I'm pretty sure it is because of the "handshake" delay. If you don't mind waiting several seconds (up to 10?) when switching between 720p and 1080i channels, then it will probably be fine to use both. However, I would speculate that such slow channel changing might annoy a lot of people. .
Well if that is truly the case and the DVI has up to a 10 sec handshake delay, and therefore, it can not practically support multiple HD resolutions, nor change channels reseaonably quickly, and in adition to this, it has no SD passthru, then its a DVI port for a marketing paper, but has no real practical application for almost all users.

No offense, but has anyone tried calling their local cable company and asking, "excuse me dear sir or madem, but now that 3.2 fw has been installed on the moxi box , do you know when the cable company will be distributing the HDCP (high definition content protection) software decoding security keys in this area, so as to have the DVI port on my motorola bmc-9012 DVR activated?"

That's why in the mean time, I'm wondering has anyone with 3.2 fw, using component video, and a TV that supports all 3 resolutions, tried it out yet?

Right now with the help of creditmaster" we have a sampling of one.

That's why in the mean time, I'm wondering has anyone with 3.2 fw, using component video, and a TV that supports all 3 resolutions, tried it out yet?

SoCalGuy,

I'm using component video and have all three resolutions checked, and it works fine, no more than a 2 second delay between any of the resolutions. In surfing just the HD channels, they are all 1080i except for ESPNHD, which is 720P and in the middle of the channels. It switches between 1080 and 720 (and vice versa) so quickly you don't really notice it.

With Charter here in the Tri-Cities, we get HDNet, HDNet Movies, ESPNHD, DiscoveryHD, HBO-HD, Showtime-HD, Starz-HD, Cinemax-HD, and TNT-HD (you have to already subscribe to the pay channels in order to get them in HD too). We're rumored to be getting BravoHD pretty quickly as well, but haven't seen it yet. The local channels were rumored to be negotiating with Charter for their HD downloads and broadcasting as well, but it's been over six months since I first heard that and still no ABC, CBS, NBC, PBS, or Fox (I can't wait to see CSI in HD). Honestly, I find myself watching TNT-HD more than the rest of them, both for programming and the NBA playoffs (less now that my Sonics are out it).

On my earlier post, I meant aspect ratio, not resolution, and again, it returns to whatever aspect ratio was previously selected. I tried this out by switching an SD channel to 16:9, then changing to an HD channel (which automatically switches to 16:9), then changing back to the previous channel, and it was still in 16:9. When I change to other SD channels, it stays in 16:9 until I switch it back to 4:3 expanded. So, for this TV at least, the aspect ratio is a function of the resolution only on HD channels (which can only be switched between 16:9 and 16:9 zoom) and the aspect ratio is independent of the Moxibox.

Wipster

Well, I guess it's official. I got a mailing from Charter about the firmware upgrade.

New Benefits for Moxi Customers
This supplement describes the improvements that you are most likely to notice and appreciate as your Moxi box is updated with new software. You will not need to do anything to get this new software. It will be automatically downloaded to your Moxi box between May 31st and June 3rd. The new version of Moxi software adds several frequently requested enhancements and addresses many performance conerns. (sic)

At the bottom, it says:

User Guide Supplement - Version 3.2 - May 2005


Hallelujah!!!


I was just about to post this as well. Hopefully the analog improvements and the faster channel tuning will be worth the wait.

SoCalGuy,


With Charter here in the Tri-Cities, we get HDNet, HDNet Movies, ESPNHD, DiscoveryHD, HBO-HD, Showtime-HD, Starz-HD, Cinemax-HD, and TNT-HD (you have to already subscribe to the pay channels in order to get them in HD too). We're rumored to be getting BravoHD pretty quickly as well, but haven't seen it yet. The local channels were rumored to be negotiating with Charter for their HD downloads and broadcasting as well, but it's been over six months since I first heard that and still no ABC, CBS, NBC, PBS, or Fox (I can't wait to see CSI in HD). Honestly, I find myself watching TNT-HD more than the rest of them, both for programming and the NBA playoffs (less now that my Sonics are out it).

Wipster
Forgive the off topic sorry. Im in Walla Walla, same area as you. No locals in HD cause none do them yet, expect PBS does an hour in the morning. KNDU (NBC)says this winter for the olympics HD will be up and running, KVEW (ABC)says next year, KEPR (CBS) says never and KFFX (Fox) says three more years. Also BravoHD is now UniversalHD and I would love to get this added. Also, I have had 3.2 for about a week and there is no faster channel surfing, its still slow as a seven year itch.

Forgive the off topic sorry. Im in Walla Walla, same area as you. No locals in HD cause none do them yet, expect PBS does an hour in the morning. KNDU (NBC)says this winter for the olympics HD will be up and running, KVEW (ABC)says next year, KEPR (CBS) says never and KFFX (Fox) says three more years. Also BravoHD is now UniversalHD and I would love to get this added. Also, I have had 3.2 for about a week and there is no faster channel surfing, its still slow as a seven year itch.

Dispatcher,

Yeah, I saw you were in Wally World... I actually work in WW County. I've heard about the same things from the local channels, I think it's about time for a revealing story in one of the local newspapers about the local channels, because the demand in our area is quite high (Circuit City for example says over half the sets they sell are HD). All of these stations are broadcasting digitally, just not HD (with the exception of PBS as you mentioned) and it would sure be great to receive them over cable without having to invest in another OTA tuner (and possible attenna).

That's odd that the surfing is so slow in WW, as I'm not experiencing that at all... in fact, it seems a bit quicker with 3.2, especially the HD. We just (two years ago) underwent a big rebuild to bring in broadband and it seems like they've finally got it all figured out (except for certain times, which I attribute to Murphy's Law). From what I read here, it sounds like I'm the exception to the rule, so I'm knocking on wood as I write. It sure is cool to explore some of the extras (i.e. online magazines, previews, VOD) available via the digital boxes. I'm waiting to see how long it takes to get HD VOD... while it would take up a lot more bandwidth, I would think it would be doable.

I know watching Indy today in HD would have been damn cool. The SD ABC feed just doesn't compare.

Wipster

SCG, one thing you mention is that after watching an HD channel in 16:9, it's in 16:9 when you switch back to an SD program. For my TV at least (Hitachi 57S500), that's not true... it goes back whatever resolution the SD program was in.


On my earlier post, I meant aspect ratio, not resolution, and again, it returns to whatever aspect ratio was previously selected. I tried this out by switching an SD channel to 16:9, then changing to an HD channel (which automatically switches to 16:9), then changing back to the previous channel, and it was in 16:9. When I change to other SD channels, it stays in 16:9 until I switched it back to 4:3 expanded. So, for this TV at least, the aspect ratio is a function of the resolution only on HD channels (which can only be switched between 16:9 and 16:9 zoom) and the aspect ratio is independent of the Moxibox. It appears to me that these two posts are in contradiction to each other. But for what is worth my system works exactly like your second post.


All I was saying before, is that with only 1080i checked, the moxi has a native aspect ratio of 4:3 on SD channels. And with 1080i and 480i checked the moxi has a native aspect ratio of 16:9 on SD channels (to see this one's TV must be in its aspect ratio passthru mode). On most TVs you can always change the aspect ratio on SD broadcasts to either 4:3, 16:9, or a number of other preprogrammed custom ratios, so we are in agreement there, but I'm missing on what I posted earlier "that's not true" to you.

And I agree with your first post if its meant to say:


SCG, one thing you mention is that after watching an HD channel in 16:9, it's in 16:9 when you switch back to an SD program. For my TV at least (Hitachi 57S500), that's not true... it goes back to whatever aspect ratio the TV was programmed to display for SD channels.

Because its important to remember that in SD broadcasts, the moxi box and a good TV both have the ability to change the aspect ratio. Its just best to make sure that its only be converted once and not getting double converted (i.e. 4:3 - 16:9 - 4:3). And of course, another option is to leave both the TV and DVR in native passthru mode and live with the black bars on the side of the HDTV during SD broadcasts.

Dispatcher,

Yeah, I saw you were in Wally World... I actually work in WW County. I've heard about the same things from the local channels, I think it's about time for a revealing story in one of the local newspapers about the local channels, because the demand in our area is quite high (Circuit City for example says over half the sets they sell are HD). All of these stations are broadcasting digitally, just not HD (with the exception of PBS as you mentioned) and it would sure be great to receive them over cable without having to invest in another OTA tuner (and possible attenna).

That's odd that the surfing is so slow in WW, as I'm not experiencing that at all... in fact, it seems a bit quicker with 3.2, especially the HD. We just (two years ago) underwent a big rebuild to bring in broadband and it seems like they've finally got it all figured out (except for certain times, which I attribute to Murphy's Law). From what I read here, it sounds like I'm the exception to the rule, so I'm knocking on wood as I write. It sure is cool to explore some of the extras (i.e. online magazines, previews, VOD) available via the digital boxes. I'm waiting to see how long it takes to get HD VOD... while it would take up a lot more bandwidth, I would think it would be doable.

I know watching Indy today in HD would have been damn cool. The SD ABC feed just doesn't compare.

Wipster

ABC didn't telecast Indy in HD at all. :(
What a waste! When will Fox get Indy!!!
Their race today is in HD, as are all their races.

[color=orange]An interesting thing is that on my 16:9 HD TV if I only have 1080i checked then both analog and digital 480i channels are now shown in a 4:3 aspect ratio. But if I check 1080i and 480i, then, HD, Analog and Digital (480i channels) are shown in a 16:9 aspect ratio.

[color=orange]Per your 2nd post that's exactly how it works, all I was saying is that with only 1080i checked, the moxi has a native aspect ratio of 4:3 on SD channels. And with 1080i and 480i checked the moxi has a native aspect ratio of 16:9 on SD channels (to see this your TV must be in an aspect ratio passthru mode). On most TVs you can always change the aspect ratio on SD broadcasts to either 4:3, 16:9, or a number of other preprogrammed custom ratios, so we are in agreement there, but I still don't see what I posted earlier "that's not true" to you.

SoCalGuy,

I didn't mean to offend, but what you said in the first quote above just doesn't happen on my TV set. To test, I just switched the TV to what I assume is an aspect ratio passthru mode (Auto Aspect unchecked, it was checked before) and checked just 480i and 1080i on HDTV Set-up on the Moxi. When I choose an HD channel (even ESPN), 16:9 is automatically assigned by the TV (only aspect enabled). When I switch back to an SD channel, either analog or digital, it reverts to 4:3 and all the aspects are enabled. When I check 1080i only, SD channels were shown in 16:9 (4:3 with black bars), and HD is shown in 16:9 (and only 16:9 is enabled on the TV). When I check 480i only, then both SD (analog & digital) and HD are shown in 4:3 (and only 4:3 is enabled). (above edited by wipster the morning of 5/30 after well-needed sleep, realizing what I said hadn't made sense, and retesting)

I really appreciate you taking the time and effort to analyze 3.2 for the rest of us. My intent was merely to let you know what my experience was and not to question your veracity and I apologize if my choice of words was inappropriate. That's the beauty of BB's like this, we can all share our experiences and learn from it. I know I've certainly learned a lot on this particular forum.

Wipster

Still no 3.2 upgrade for the Charter Asheville market.

Still no 3.2 upgrade for the Charter Asheville market.

No 3.2 South of Atlanta either.

No 3.2 South of Atlanta either.


No 3.2 in St. Louis either. :(

. . . .make this pretty short but just FYI, 3.2 showed up sometime last week in the Rosemount, MN area from Charter. Been super busy all weekend and haven't played to much but at first look about the only thing that is even remotely pleasing is the 4:3 pass through (even though the analog channels still stink - kept my old MOTO box for them.) HD content pretty much sux - much pixelation and audio synch problems on all HD channels. Anyody else in this area seeing this?

ABC didn't telecast Indy in HD at all. :(
What a waste! When will Fox get Indy!!!
Their race today is in HD, as are all their races.

What!! That is insane. I was not at home on Sunday. I was over at a friend's house and we were watching Indy and talking about HDTV. He does not have HD and I said it's too bad were not at my place because this would be much nicer to watch in HD. It never occured to me that it wouldn't be in HD.

And just for the record, the announcers sucked. It actually made me miss Paul Page.

After previously having had Replay TV, there are a couple of features I would like to see the Moxi unit to have as well.

1. Time lapse fast forward or rewind. For example.... Press the number 5 on remote, then ff button, and it will take you 5 minutes ahead on recorded program or if program was paused.

2. Believe it or not I would like to see the system slow down in one aspect... when changing channels by pressing numbers, sometimes I don't press the numbers fast enough and it will turn the channel too quickly. i.e.....if I want to watch channel 500, I will press 5 and be looking for the 0 button and it will change the channel to 5 before I get a chance to press the 0's.

3. The ability to transfer programs to pc to burn to dvd. Sometimes there are programs that I like to keep and not take up space on my DVR.


Other than those things, I must say I am very happy with my Moxi Box. Any idea if any of the above suggestions are being worked on?

I got the same brochure from Charter in Madison, said I would have 3.2 on or before June 3rd. Can't wait for that.

SoCal, are you able to view closed captioning on HD channels with 3.2? It drives me crazy that I can't get any CC on the high def channels, my late night movie watching is going down the tubes.

Has anyone heard anything about this?

I got the same brochure from Charter in Madison, said I would have 3.2 on or before June 3rd.
SoCal, are you able to view closed captioning on HD channels with 3.2? Yes CC is available in HD, in my area, with 3.2!

Except for Discovery-HD and KCET (my local PBS station) which is very strange because they are very socially conscious and usually a leader in this area.

But CBS, NBC, ABC, FOX, HBO, ShowTime and CineMax all have CC in HD.

So come June 3rd (or sooner) let your late night HDTV viewing enjoyment resume.

Wipster,

First, thank you for the words. Second, after some online reviewing of the Hitachi 57S500, it appears that you have a really nice HDTV. Third, also after reviewing the online manual (page 24) it appears that the 57S500 places black bars on all incoming 480i 16:9 aspect ratio content, unless the user selects one of 3 Zoom Modes (4:3 Zoom 1, 4:3 Zoom 2, or 16:9 Zoom ). So it appears that if the moxi box was outputting a 480i (16:9 AR) to this TV, a user would see black bars unless they changed the TV's aspect ratio, as you described, in order to more closely match the original incoming signal. So this all makes sense to me now.

But all this talk of AR reminds me of something:

ABC, Fox, and ESPN HD do 720p....Penton, do you know what funky aspect ratio local KABC uses and why? It's not 4:3 and its not quite 16:9 either. It's on all local broadcasts except for national broadcasts at night. At first I thought it was an artifact of my TV upconverting 720p, but Fox and ESPN-HD display in either 4:3 or 16:9 (depending on the show). But KABC is in a world of its own, except for when they switch to their Air Chopper HD camera, then that is full screen 16:9. It's just strange because I either have to watch with the black bars on the sides, or use 1080i Zoom, but that spills off the screen because it's not zooming 4:3 material.

Next an update on jitter, in my area jitter is better with 3.2.
It is not eliminated by any means (as was evident by the viewing of “Day After Tomorrow” and “Torque”) but it is slightly reduced on other content with much less high speed movement. On the HD-Discovery show "Washington the Beautiful" I watched it on my 3.2 box and my 3.0 box, and the 3.2 box had less jitter in the frames, and made for a better viewing experience, but there is still much more room for improvement on both the cable company's end and the decoder's end.

I just got the 3.2 update in St. Louis, MO last night (May 31)

1. Native pass-thru is great, but the SD channels still do not look as good as they should.

2. The record series “First Run Only” option has been fixed and works great.

3. The new thin “ticker” is perfect.

4. Three new games were added.

I would still like to have a “Reminder” feature like the one I had with my old digital box.

Yep, 3.2 in St. Louis.
Haven't had time to play yet, but it seems to be much more responsive ...

I just got the 3.2 update in St. Louis, MO last night (May 31)

1. Native pass-thru is great, but the SD channels still do not look as good as they should.


Regardless of what software upgrade there is to any PVR, analog channels must first be converted to a digital format by the PVR before you see it on your screen. This is done so you can pause, rewind, etc. This step causes the degradation in PQ you are seeing. Digital channels don't need this step done since they are already in a digital format.

That being said, you will not see much of a marked improvement to SD channels until Charter rolls out its all-digital-simulcast. That is scheduled for July 12 for the St. Louis area.


Cheers.

Bruce

Wipster,

I am in Kennewick also and share your frustration. I wish the locals would get on the HD bandwagon!

1. Native pass-thru is great, but the SD channels still do not look as good as they should.

I have my Moxi hooked up with a splitter a Tivo Series 2 unit. On my Sony 55" LCD, the SD quality of Moxi is far superior to Tivo when viewed side by side. Has anyone else noticed this? Do all the complaints about SD PQ apply to Tivo as well?

I also noticed that the moxi signal on the same station was about 15 seconds behind the Tivo. I assume this is due to recording lag. Or else it's a way to avoid another Janet Jackson incident. ;)

wunder, I have my cable split between the Moxi and a Tivo series 1. SD analog looks better on the Tivo, no question.

It looks like only selective parts of St. Louis got it, because even after a reboot, I still don't have it. Maybe it will be here sometime this week.

Yeah still no 3.2 for me......

Phatty

Wahoo- just received Charter-3.2 flyer in the mail, sometime between May 31- June 3 (probably 11:59 PM June 3), in Duluth, MN

Now if Duluth-Superior could just let Charter broadcast some local channels in HD....

Last evening, I still did not have 3.2 so I went into the menu and triggered the download, it took at least 20-30 mins to install, but its up and working fine now. :D
Just quickly the only thing that stood out was reds look more saturated, not sure why this would have any effect? Now ONward to ver 4.0.... :eek:

One thing that's really bothered me about my Moxi is when you're finished playing back a recorded program, the Moxi tunes to the channel that the recorded program came from. I'd much rather have the live channel remain tuned to the channel it was on before playing back a recorded program.

Is this something I can look forward to being changed in a future release? Does this bother anyone else here?

I received the 3.2 update sometime last night, and this problem is alleviated, it stays on the channel you were watching after watching a pre-recorded program that was on another channel. The ticker is nice, HDTV setup very nice, Back button functionality nice, and I think it is psychological but my Analogs look slighty better (i.e. not AS Grainy).

Now Charter- Local HD channels (or add more than 3 HD channels) and VOD please......

The 3.2 software downloaded yesterday without a hitch. Native pass through is a plus. Haven't had time to check other features.

wunder, I have my cable split between the Moxi and a Tivo series 1. SD analog looks better on the Tivo, no question.

Hmm- I must have something wrong on the tivo then. I think the Moxi SD picture looks terrific. I wonder if I was looking at a digital channel instead of analog somehow. I'll do more research tonight. Thanks for the feedback.