... and I think it is psychological but my Analogs look slighty better (i.e. not AS Grainy).

I thought the same thing re analog PQ and attributed it to wishful thinking. I'm watching on a "small" screen (a good 27-inch Mitsu CRT), so you folks with big screens might be better able to judge....

barry

Mine came in last night sometime.

Analog kinda looks a little better. Not as blurry i think. Its hard to tell.

THe HD setup works ok I guess. All three are supported, buts its annoying how it switches between them each time.

The faster channel switch is only marginally better. Not enough to really comment on. Not really sure what all the fuss was about waiting for 3.2.

Now I'd like the update that activats the HDMI and gives us USB hard drive support :)

No 3.2 In Spartanburg yet. Anyone here anything new ?
Also , the VOD Menu item was on for me a couple days ,now it's gone for the last couple days . It never worked when it was on , though.

RE: No 3.2 In Spartanburg yet

The last I heard the Greenville-Spartanburg market would get both 3.2 and VOD on June 7. Hope that still holds true (although I'm still getting irritated reading other posts from areas that already have it!).

Well, I got 3.2 this morning, but what has really ticked me off is that the two hours of Star Trek Deep Space Nine that was SUPPOSED to record never did. Other than that, it seems pretty nice.

One thing that's really bothered me about my Moxi is when you're finished playing back a recorded program, the Moxi tunes to the channel that the recorded program came from. I'd much rather have the live channel remain tuned to the channel it was on before playing back a recorded program.

Kyleki,

As "coronaminn" mentioned, this is fixed in 3.2 and it now works the way you want it to.


THe HD setup works ok I guess. All three are supported, buts its annoying how it switches between them each time.

NAN, this might be more a function of your TV than the moxi. I know that my TV has a very noticeable effect when it switches from 1080i mode to 480i mode (and vise versa) but it's better to me than manual switching the resolution or having everything upconverted to 1080i by the moxi. Although, I agree it would be better if it was a more seamless transition.

Where did you come to the June 7 date from ? I heard the 31st May or 1st June.

Rockbert,

Not sure if that was meant to be public, so I won't devulge my source, but it was a Charter employee who said there was still a hang-up with 3.2 in our market that they wanted fixed prior to it being released. And they didn't plan on releasing VOD at the same time (on the original June 1 date) because of issues with it, but because 3.2 was pushed back, both should now come at the same time.

The 15 minutes back option doesn't seem to work, even though it does seem to go back 30 seconds when you hit play after FF whatever program you were watching.

I checked mine using the menu/OK button and it says "Last update: ERROR"

Any idea if I can do anything to try and fix this? Also, if I trigger the update, how soon does it try to update if one is available?

About a month ago I remember seeing a post by SoCalGuy that listed all the problems with the Moxi unit that need to be addressed and he did so in a very eloquent way. SoCal, you were being way too nice! I see that you are a Director of Product Management so I have to ask... Would you let a product go out to your client base with as many issues as MOXI? Would you let your product design be influenced more by the marketing team than by focus groups and comparible items in the marketplace? I certainly hope your answer would be NO to both. I'm a Software Development Manager and have been for many years and would be embarrassed if I sent out a non-beta that is this incomplete. I would also be questioning my ability as a Manager if I missed the mark by such a large margin.

Your list was very complete, accurate, and to the point but you must also realize that we did not sign up to be beta testers. I put on a different hat when I'm a paying customer vs. when I'm a beta tester. Sure, I didn't directly purchase the DVR but I did switch from DTV to cable solely on the MOXI HD DVR hype. Today I called DTV and I'm switching back to get rid of this box. We all pay a fairly high monthly fee for our cable services and we should not be experiencing the type of frustration that we are. Any one of you out there that had TIVO and has a wife knows exactly where I'm coming from.

I see everyone is waiting for the 3.2 software upgrade but it will take much more than that for MOXI to be what we all expected. A ticker being fixed but no guide. An HD DVR that's being marketed as 60* hours (I love the asterisk). Who here is going to record 60 hours of analog? How about NOBODY! The capacity is terrible and Diego had to know that when they released it but they did not allow for the user to expand on this via the USB port. I hit the record button during the INDY 500 last week and it popped up a message stating that it would delete 1 show earlier than planned so I agreed. I then went to recorded shows to find that it deleted EVERYTHING with the exception of the one show it told me it was deleting earlier than planned. I understand why it deleted everything because I then realized that all my recorded shows had an exclamation point after them but EVERY show I record does due to the almost useless hard drive.

Sure, constructive criticism is great for Diego but angry customers canceling and complaining to their cable company will send a stronger message. Today I'm doing my part and sending that message!

One final word that Diego should not ignore.... TIVO

Penton, do you know what funky aspect ratio local KABC uses and why? It's not 4:3 and its not quite 16:9 either. It's on all local broadcasts except for national broadcasts at night.

I have no idea what KABC is doing but I’ve noticed the same thing.
As an aside, last night, the Eagle Farewell Tour #1 was broadcast and instead of recording the whole show, I decided to just record 3 songs. Well the Moxi did it for two but for some reason I didn’t get a separate recording for one of the songs.

Anyone else out there tried to record several separate segments from the same show ? – rather than the whole thing….you have to kinda do it on the fly as your watching the program live and then stop the recording when you don’t want anymore.

Why would anyone want to do such a thing you ask?
-----To save more freakin room on the measly hard drive for other programming.

Has anyone in the Madison, WI area received 3.2 yet?

Vaggeto asked: Any idea if I can do anything to try and fix this? Also, if I trigger the update, how soon does it try to update if one is available?


If the download is available like it was for me, when you trigger it, it will start then, the screen will just have a popup message that will stay on as long as the download goes on, once complete, it will go back to the viewing mode,maybe 5-15 minutes before complete.

3.2 here in Asheville! Love the pass through...it even takes the proper HDTV resolution (720p for ESPNHD, 1080i for NBC for examples)!

One thing that's really bothered me about my Moxi is when you're finished playing back a recorded program, the Moxi tunes to the channel that the recorded program came from. I'd much rather have the live channel remain tuned to the channel it was on before playing back a recorded program.

Is this something I can look forward to being changed in a future release? Does this bother anyone else here?
It bothered me. It's fixed in 3.2

Just confirmed from a Charter CSR that the 3.2 software version will be released in the Greenville-Spartanburg market June 7-8. So I guess the schedule holds. Strange that Asheville got it, but I guess they're considered a different system.

She couldn't confirm, however, that VOD would be going in at that time. Hope it still is!

Has anyone in the Madison, WI area received 3.2 yet?

Just wondering the same thing ... got notices that the 3.2 upgrade AND the all digital switchover would be happening this week ---> MOXI said May 31st - June 3rd --- but I've not seen any update yet.

Also, all week long, my HD channels have not been coming in on the MOXI box at night ... in the morning they were OK. And also, my internet connection has been gone each day this week. When I get home from work I have to unplug the modem to get things back up and running. Anyone else experiencing any of these issues?

Also, does anyone in the Madison area know if the VOD is available after the upgrade? or are we still going to be waiting for that?

First off, what a fantastic thread with LOTS of great info!

I'll be receiving my Moxi tomorrow morning and after searching, i've got just a couple questions:

The Moxi would fulfil my wildest wetdreams if it doubled as a way to play my MP3 music collection and photo library from my PC to my living room A/V system. Is there any update on the use of the ethernet port for the moxi? Any ETA for enabling it and adding some functionality?

If there is a planned ability to stream music and photos from your PC, will it work with XP Media Center, or any UPnP media server for that matter?

Whats the latest news on the PQ issues with analog SD channels, has that been improved in the latest software releases?

Just wondering the same thing ... got notices that the 3.2 upgrade AND the all digital switchover would be happening this week ---> MOXI said May 31st - June 3rd --- but I've not seen any update yet.

Also, all week long, my HD channels have not been coming in on the MOXI box at night ... in the morning they were OK. And also, my internet connection has been gone each day this week. When I get home from work I have to unplug the modem to get things back up and running. Anyone else experiencing any of these issues?

Also, does anyone in the Madison area know if the VOD is available after the upgrade? or are we still going to be waiting for that?

No 3.2 here yet either. I've been trying the 'trigger' every day to no effect.

I also have noticed that my HD ESPN doesn't seem to work at night when there's something worth watching on- it always seems ok in the morning. However, Discover seems ok most of the time- they have about the only HD content worth watching right now, IMO.

Hey rkneeshaw! What cable system are you with? If you are with Charter you are out of luck on ever getting any advanced features that use the ethernet port. Charter will never be enabling DVI either which is a bummer. I wish someone could prove me wrong on these statements but I know they can't. You really have to take a believe it when you see it attitude with Charter. Luckily my computer video already outputs to my 52" HDTV and my audio goes to my 5.1 receiver of course. I guess I could install Media Center if I desire. It would be something to play around with I suppose. I could output my digital box signal to my dvr card on my computer and burn programs like I had previously. I loved my ReplayTV 4+ years ago. It's sad when a 4 year old product outperforms the Moxi of today. Part of the blame lays with the lazy and greedy cable companies that don't want to shell out the money for digeo to enable the extra features. For christ sakes Charter got rid of the games because Digeo wanted to charge them of course. I can imagine what they want to charge Charter for enabling features that are actually useful. Good day!

If you are with Charter you are out of luck on ever getting any advanced features that use the ethernet port. Charter will never be enabling DVI either which is a bummer.

Sadly yes, I have Charter. This is extremely upsetting. It is apauling to me that a cable company will offer HD service, but supply a device with only component video output to deliver the HD picture.

I'm also upset to hear that Charter is making the decision to handicap the services they offer. I'll be taking up my complaints with them directly.

Looks like I'll be cancelling my Moxi order :( Now I'm so disappointed.

Thank you for your help

Charter will never be enabling DVI either which is a bummer.Is this confirmed fact or speculation?

Has anyone in the Madison, WI area received 3.2 yet?


Yes I received 3.2 yesterday. Underwhelming. I'll add more later.

Also, does anyone in the Madison area know if the VOD is available after the upgrade? or are we still going to be waiting for that?


No VOD on my box with the 3.2 upgrade. I was really looking forward to that.

If there is a planned ability to stream music and photos from your PC, will it work with XP Media Center, or any UPnP media server for that matter?

Whats the latest news on the PQ issues with analog SD channels, has that been improved in the latest software releases? We have a PC Link feature under development. Details to follow when it is closer to release. I'll let the folks with the 3.2 software comment on PQ.

I did a little searching on-line and came up with an interesting document. Has anyone seen this before:

Moxi Software Release Notes V3.2

It is a pdf document. Just do a google search.

Reminder: Triggering updates will not get you any software that the cable operator isn't ready to deploy. You will get the update automatically when your local operator releases it.

I have no program guide information. I know i sent you a pm a long time ago about this, but adelphia fixed it (the tech called into some lady who fixed it on there end in about 30 sec). but know it happend agian, i sent you a pm with my box id, please help! very frustrating!

For christ sakes Charter got rid of the games because Digeo wanted to charge them of course.

I am with Charter in St. Louis and I still have the games, plus the 3.2 update came with 3 additional games.

Is this confirmed fact or speculation?

It is actually a 3rd choice: absolutely false.

As MoxiGuy has detailed in his thorough information about 3.2, the DVI port IS enabled with the latest upgrade. However, to be able to use the port, the 'handshake keys' must be delivered by the cable companies. From the info that I have gathered from a Charter insider, that 'key' will be sent out soon.

Charter customers WILL have dvi soon - just not soon enough for some impatient "the sky is falling" people.

Well I just got off the phone with Charter, and it seems that although the DVI port is disabled due to copyright concerns, they may look for a way to use it if a suitable protocal exists that will ensure digital rights protection.

Also of note, I asked about the ethernet features. Again he was uncertain if Charter was goign to enable them when digeo releases them, it depends on how much the fee's are to charter. They want to keep the costs low for the customer.

Back on the DVI subject, isn't there a protocol already in use by newer TV's for digital copyright protection? It's like a 4 letter acronym isn't it? Starts with an H or something?

After previously having had Replay TV, there are a couple of features I would like to see the Moxi unit to have as well.

1. Time lapse fast forward or rewind. For example.... Press the number 5 on remote, then ff button, and it will take you 5 minutes ahead on recorded program or if program was paused.
There is no evidence that this excellent feature on ReplayTV DVRs is being developed for the Moxi, but there have been previous requests.

2. Believe it or not I would like to see the system slow down in one aspect... when changing channels by pressing numbers...
MoxiGuy posted at one point that he thought this change might be incorporated into the 3.2 update, but I haven't seen a confirmation. Anybody with 3.2 care to test this?

3. The ability to transfer programs to pc to burn to dvd...
This is a frequent request, and there is some evidence that it is being considered, but the restrictions on copying would be heavy.

I checked mine using the menu/OK button and it says "Last update: ERROR"

Any idea if I can do anything to try and fix this? Also, if I trigger the update, how soon does it try to update if one is available?
The error message is normal and does not indicate that there is anything that needs to be fixed. Manually triggering the update should cause an immediate download, but it will only happen if your box is authorized to receive it. And, when your box becomes authorized, it should download it automatically the same night, so you really aren't benefitting much from a manual download (probably one extra evening of 3.2 at most). For more info on these issues, see the FAQ (http://users.adelphia.net/~ksoltmann/SPLMoxiFAQ.htm).

Back on the DVI subject, isn't there a protocol already in use by newer TV's for digital copyright protection? It's like a 4 letter acronym isn't it? Starts with an H or something?
HDCP (High-bandwidth Digital Content Protection) is the protocol. It was developed by Intel.

We've done a number of tweaks on the delay before a channel number is accepted and the tuning initiates. I'd love to hear from folks about whether the 3.2 version is a comfortable delay for you. (It's a Goldilocks calibration. We've had it too fast, and too slow. I'm hopeful that now we have it just right. But that's up to the users to say.)

(as for DVD archiving, look for news on that next year.)

...Anyone else out there tried to record several separate segments from the same show ? – rather than the whole thing….you have to kinda do it on the fly as your watching the program live and then stop the recording when you don’t want anymore...
Your problem may be related to a known bug in the scheduling software. If you stop a recording and then try to restart a recording of the same program later, it fails under some circumstances. I think this is related to a subroutine that is meant to prevent the Moxi from recording the same program within a short period of time. In other words, when a recording is initiated or stopped, the Moxi seems to put the program information into a database of "previously recorded shows". This is useful to prevent multiple recordings of multiple airings of the same episode. In this case, though, it seems to prevent the recording of separate segments during a single airing of the program. I may be wrong about this, but it sounds reasonable. It is my understanding that this only happens when "first-run only" is selected, and that the issue is fixed in software version 3.2, so this may not apply in your situation. It could be a related problem, though. See the "Recording - Scheduling" section of the FAQ (http://users.adelphia.net/~ksoltmann/SPLMoxiFAQ.htm) for more information.

MOXIGUY - Please check a PM from me about having no Program Guide Data.

There really isn't any evidence that the poor analog picture quality is addressed by software version 3.2, so it is probably just wishful thinking that things have improved. All of the posts by MoxiGuy indicate that the improvement is derived solely from the addition of the native passthrough option. Passing the native 4:3 480i analog signal to your HD TV eliminates the scaling artifacts introduced by the Moxi if you left it set on an HD resolution. In other words, the analog picture quality under 3.2 is identical to what it was when you manually selected "480i" under 3.0. In addition, the release notes for 3.2 do not seem to mention any changes to the analog picture quality.

It is more likely that the analog picture quality is limited by the digital encoder hardware in the Moxi box. With few exceptions, people with TiVo and ReplayTV DVRs find the Moxi analog picture quality to be noticeably worse. There is evidence that future versions of the Moxi hardware may have higher quality encoders, but that remains to be seen and will require a box swap. Perhaps MoxiGuy has further comments on this issue, as I may have misinterpreted previous information. See the "Video" section of the FAQ (http://users.adelphia.net/~ksoltmann/SPLMoxiFAQ.htm) for more information.

Regarding problems with HD tiling, it seems like connection issues due to signal problems with the local cable company are more common than problems with the Moxi itself. This is particularly true if the HD works at certain times of the day and not others. Such issues would probably affect any HD tuner and should probably be taken up with your local support people.

MoxiGuy, for those users who are clamoring for DVI activation, could you resolve the following conflicting information? The current Digeo FAQ for software version 3.2 indicates that the DVI port will support only HD resolutions, requiring hookup of separate analog cables (component, S-video, or composite) for viewing 480i signals. In this case, both 480i and an HD resolution (720p or 1080i) are selected in the Video Output settings. However, other documentation suggests that 480i signals can be upscaled to HD and delivered over the DVI cable. In this case, only one of the HD resolutions is selected in the Video Output settings. Or, are both of these situations possible?

Can you also let us know how long the "handshake delay" will be when switching between various resolutions (e.g., 720p to 1080i or 720p to 480i)? I have posted in the past that it might be up to 10 seconds. Is it really that long? Is this something that is being worked on prior to the activation? I fear that there might be some disappointment with DVI after a long wait.

No VOD on my box with the 3.2 upgrade. I was really looking forward to that.

I didn't check today, but I haven't received the 3.2 upgrade yet. However, VOD was working for me recently, although I haven't tried it again in the last couple of weeks (it's not HD; so really, what's the point?).

John

I just triggered my update and it worked. I left it alone for a while and when I walked back in the room it was rebooting by itself and I now have 3.2. At least we have native passthrough now. Doesn't do me any good since I moved the moxi to the sdtv in the livingroom. The update wasn't a big a deal as I hoped it would be since we don't have any games or any fun features in this area. I'll be impressed when we can network or actually plug something into the moxi and see something happen.

I also just triggered the update and received 3.2. I was all a waste of time. :mad: SD channels still look horrible. :mad: And my Sony Grand Wega still won't accept 1080i, only 720p. :mad: I was really hoping for the 1080i. So all this wait for nothing. Wish Charter would dump Moxi for a HD DVR that works correctly. This thing reminds me of window 98.

Got 3.2, but I still can't receive 720p signals, even though that is my set's native resolution. Aaarrrgggggghhh!!!! Sucks. DVI isn't working on mine either.

SD channels do look quite a bit better to me. Seems faster to respond overall and smoother. It has been a big improvement, but still HIGHLY lacking.

Got 3.2, but I still can't receive 720p signals, even though that is my set's native resolution. Aaarrrgggggghhh!!!! Sucks. DVI isn't working on mine either.



What TV set is it? Samsung?

We've done a number of tweaks on the delay before a channel number is accepted and the tuning initiates. I'd love to hear from folks about whether the 3.2 version is a comfortable delay for you. (It's a Goldilocks calibration. We've had it too fast, and too slow. I'm hopeful that now we have it just right. But that's up to the users to say.)


I think it is just about right, sometimes even too fast, but any slower might be annoying.

Also, in future releases- Any chance of having "view upcoming" as an option under "info" when looking at programs via the guide? I know it is an option once you have selected to record a series and/or a specific show.

For example, MTV is running a Real World Marathon, I do not want to record them all, just the episodes I might have missed. IF I am able to "view upcoming" from the guide I could select witch shows I want to record. Instead of Selecting record series and having to delete/ not record shows manually.

I hope I explained this in order to understand what I am trying to say. If anyone does understand, do you feel my pain?

Any chance of having "view upcoming" as an option under "info" when looking at programs via the guide? Yes. It's in 4.0. Everywhere. (Except that we're going to change the name of the feature to "See all Times") And I feel your pain.

Meanwhile, here's a workaround. Look for Real World in the Find By Title feature instead of "Channels." It will show you the next scheduled episode. Press OK, and you'll get an action menu with "View Upcoming" as one of the options.

The 15 minutes back option doesn't seem to work, even though it does seem to go back 30 seconds when you hit play after FF whatever program you were watching. Are you using the 'Back' button? Next and Back should get you 15 minute jumps. Skip gets you whatever interval your MSO has set. Replay gets you a few seconds back.

Here's the tradeoff (assuming that your TV can take both 720p and 1080i):

a) Check both and you will have true native-mode passthrough. But you will have to put up with a bit of roughness as your TV switches resolutions. Choose this if PQ is your highest goal.

b) Check only one and you'll eliminate the resolution switch hiccup, but at some loss of PQ. (You may not notice the difference).

Some people may prefer smoother channel changing. Some may prefer true native mode on both 1080i and 720p. It's up to you. Try it both ways and see what you like.

We're going to update the FAQ to clarify this.

Are you using the 'Back' button? Next and Back should get you 15 minute jumps. Skip gets you whatever interval your MSO has set. Replay gets you a few seconds back.
My dumb ass kept hitting the wrong button. The Back button does work. Thanks MG.

Got the 3.2 update, Im on Charter in S.E. Michigan / Lapeer area.

When I record a series it still gets every re-run available.

It seemed like this had been worked out a couple months prior to getting the new software, but now it has added every re-run of The Daily Show and many other series I enjoy.

Frustrating yes... switching back to TiVo ...not on my life.

Kyle

I also just triggered the update and received 3.2. I was all a waste of time. :mad: SD channels still look horrible. :mad: And my Sony Grand Wega still won't accept 1080i, only 720p. :mad: I was really hoping for the 1080i. So all this wait for nothing. Wish Charter would dump Moxi for a HD DVR that works correctly. This thing reminds me of window 98.
Your Sony is 720P native anyway, 1080i won't help anything. Don't worry, be happy...

Just got off the phone with SoCal Adelphia to try and order a 9022D with the second room receiver (moxi mate??????). They didn't have a clue what I was talking about and said the only way was to rent two DVR's. In fact told me that Directv have these but they don't yet!! It wasn't worth my time to argue that Directv don't use Moxi boxes.

Anyway.....anyone know if/when this service will be available with SoCal Adelphia?

MoxiGuy, could you resolve the following conflicting information?

The current Digeo FAQ for software version 3.2 indicates that the DVI port will support only HD resolutions, requiring hookup of separate analog cables (component, S-video, or composite) for viewing 480i signals. In this case, both 480i and an HD resolution (720p or 1080i) are selected in the Video Output settings. However, other documentation suggests that 480i signals can be upscaled to HD and delivered over the DVI cable. In this case, only one of the HD resolutions is selected in the Video Output settings. Or, are both of these situations possible?
.
As above.

Just got off the phone with SoCal Adelphia to try and order a 9022D with the second room receiver (moxi mate??????). They didn't have a clue what I was talking about and said the only way was to rent two DVR's. In fact told me that Directv have these but they don't yet!! It wasn't worth my time to argue that Directv don't use Moxi boxes.

Anyway.....anyone know if/when this service will be available with SoCal Adelphia?
The current rumor says "this winter".

As above.

Also, suppose you have the Moxi hooked up to your display thru both the future functioning DVI output (via a DVI/HDMI cable) AND component cables.

Are you able to select 480i, 720p and 1080i somewhere in the Moxi settings to allow for complete coverage of any possible broadcast signal that one could currently get from their cable company……..

Then when you select a channel that is broadcasting a 1080i or 720p signal will the Moxi automatically output that signal to let’s say input #1 on your display via DVI….and suppose you switch to a 480i channel, will the Moxi output that signal via your component cables to let’s say input #2 on your display.

Or will all three signals (or some combination of two) only be output via the DVI path or component path?

all of a sudden today on my moxi charter box all the non hd channels and non hd recordings (i.e. sd content) are horizontally squashed at 720p and 1080i output... before they showed up full screen. the only way to give them a normal aspect is to set my tv to 16.9 mode but then a large portion of my display is horizontally and vertically blacked out. also i thought i used to have a 480p option, but now i only have 480i, 720p, and 1080i output options (but i am not sure about that). the hd content fills the whole screen so i only have this problem with sd content. my display is an infocus x1.

anyone else have this problem? any solutions?

I'm seeing something odd with 3.2 on the MusicChoice channels. It looks like a double-pillarbox. My TV says that it's receiving a 720p signal on those channels. I've enabled 480i, 720p, and 1080i.

Other HD/SD channel aspect ratios looks right now.

Hey PVanHelden,

This is something strange that is going on in Madison. I will talk to my supervisor on Monday and see if they know anything about this issue. I have it happening on my box and it's happening with the boxes at the Charter office. All the tv's I see it happening on are Standard TVs not HD's.

Got the 3.2 update, Im on Charter in S.E. Michigan / Lapeer area.
When I record a series it still gets every re-run available.
Kyle Hmmm. And you have "first run only" selected?

Hmmm,
Selective answering does wonders for self-preservation.

MoxiGuy, for those users who are clamoring for DVI activation, could you resolve the following conflicting information? The current Digeo FAQ for software version 3.2 indicates that the DVI port will support only HD resolutions, requiring hookup of separate analog cables (component, S-video, or composite) for viewing 480i signals. In this case, both 480i and an HD resolution (720p or 1080i) are selected in the Video Output settings. However, other documentation suggests that 480i signals can be upscaled to HD and delivered over the DVI cable. In this case, only one of the HD resolutions is selected in the Video Output settings. Or, are both of these situations possible?

In a P.M. to me, he stated the following (which is all I can help you with regarding your query)..........

"The limitation is that Moxi can only output a single resolution at a time. So if you are at one of the high-def resolutions then both HD-capable outputs (DVI and Component) are both live. (It's the 480i ports that go dark.)

Was that clear?"

Has anyone else noticed that with 3.2 when upconverting a 480i signal to 1080i that the black bars on the sides are either not black or blacker than black? Quite distracting on a FP screen. It is almost as annoying as CBS and their gray bars or ESPNHD with their logo bars.

In a P.M. to me, he stated the following (which is all I can help you with regarding your query)...
Thanks for the info. If more than one video output resolution is selected under 3.2 while using the component connection, it is clear that when a channel change is made to a channel with a different resolution, then the TV will flicker for a couple of seconds while adjusting to the new resolution. This is the same thing that happens when you change it manually under 3.0.

Based on previous information, as confirmed by MoxiGuy in his PM, you can have multiple video outputs hooked up to your TV. However, only one resolution is output from any of them at any one time, so this is of dubious value, other than the ability to potentially connect one output to a recording device.

However, my primary two questions remain unanswered. (1) Will 480i be supported over DVI? One part of the FAQ implies that it is not, and another part implies that it is. (2) How long will the delay be when switching between resolutions when using DVI? The version 3.2 release notes say that the handshake process takes up to 10 seconds when switching between 720p and 1080i.

Perhaps these questions are not answerable right now, and even though I'm pretty picky about picture quality, I find that leaving the Moxi on 720p with the component connection looks excellent on my Sony Grand Wega 55" rear-projection. I am posing these questions for those that may be expecting more from DVI activation than the Moxi will be able to deliver -- at least in the short term.

Splinke and others,

I'm holding back because I don't have the answers yet. There is ongoing development. The DVI implementation that we release will be better than what I described to you in a PM. When I have definitive answers, I'll pass on the info.

Michael

What TV set is it? Samsung?


Yes, it is a Samsung. I knew it was an issue before, but I thought maybe 3.2 would be different. Nope!!! Still sucks. I guess Moxi and Samsung will keep pointing fingers at each other as to who's fault it is. Meanwhile, I'll keep converting digital 720p to analog 1080i and then back to 720p. :mad: Still looks good though!! :)

I popped back in to say I got the 3.2 update last week for my BMC 9012. I noticed just a slight improvement in PQ. Charter in St. Louis is going All Digital July 12th so the PQ will be great when that happens. Charter going All Digital will make the Moxi even better. Just curious about the resolution settings. Could you just have the Moxi set to 1080i and let the HDTV upconvert 480i, and 720p signals to 1080i? Could you still view 480i and 720p signals with just 1080i checked? Would analog signals looked streched and have black bars? I was just wondering for future reference whenever I get an HDTV. Thanks, Craig.

However, only one resolution is output from any of them at any one time, so this is of dubious value, other than the ability to potentially connect one output to a recording device.

Not entirely. If you have a display such as mine, which is optimized (due to its electronics, filters and such) to handle a 480i signal BEST if it is fed into one of the TV’s component inputs and if said display also handles a 1080i signal BEST if it is fed into one of the TV’s HDMI inputs…….then all one would care about in order to achieve the best PQ is whether the Moxi is capable of throwing out whatever signal simultaneously thru its outputs and then you could just toggle between inputs on your TV to get the desired signal via the desired hook-up. (keep in mind you have to run two sets of cables from the Moxi to your display i.e. a set of components and a DVI or DVI/HDMI cable)

This takes on an added importance in that if you have your display ISF calibrated, the calibrator will most likely do a calibration of one input based upon it receiving a 480i signal and a calibration of another input based upon it receiving an HD signal – which almost all calibrators do because we have to live with so much SD crap that is broadcast and Blu-ray has yet to debut.

Bottom line, if you want the best PQ, I think that myself and others will be most happy if 3.2 with DVI enabled is capable of shooting out 480i over component and 720p or 1080i (depending on what channel you’re tuned into) over DVI and the box is not limited to transmitting all three signals (or worse yet, 480i and only one HD signal) over one connection.

Craig,

If you check only one resolution, then everything will be scaled to that resolution (just the way it happened in 3.0--with one important exception that I'll get to at the end of this post).

Here's the essence of the matter:

1080i isn't automatically better than 480i. It's better if there are actually more pixels in the broadcast. But if the program only has 480 lines to begin with in its original transmission, then scaling it up to 1080 lines means some circuit has to create new lines that don't really exist. It's, in effect, guessing at what the missing bits of picture might be. It never guesses completely right. The wrong guesses create bumps in the image that are called scaling artifacts. One of the reasons that people with HD sets complain about analog picture quality is that the scaling artifacts degrade the picture quality. If you have a really good display, sharp eyes, and low tolerance for imperfections, they are very annoying. (The other reason people complain about analog PQ has to do with MPEG artifacts. Those will go away with digital simulcast).

When you go to native mode, you get rid of the scaling artifacts. You'll probably find that a 480i picture displayed at 480i is more pleasing than mathematically turning it into a 1080i picture that's filled with bad guesses as to what it would show if it were high def to begin with. If it isn't HD coming in, then you can't pretend it's HD by upscaling. But, when you get your HD set, try it both ways and keep the one that makes you happy.

Most high-end sets have options on how to deal with various TV resolutions that are more flexible and give you more control than the ones built into Moxi. So, Moxi in native mode, will pass the signal on to the TV in the same resolution that the cable company transmits. If you want to process it after that, use your TV menu options.

There's another factor: stretching a narrow picture to fill a wide screen. Some people prefer it that way. (They worry about burning in black bars on the sides of the image. But burn in is a whole deal you'll have to ask someone else about.) Most people don't like stretch-o-rama. It makes everyone fat. In 3.0, when Moxi upscaled 480i to 1080i, it also stretched the picture from narrow (4:3) to wide (16:9). 3.2 preserves the original aspect ratio (OAR) when upscaling. (The black pillars on the side of the image are added by Moxi software. In this mode, your TV will see the image as 16:9 and it won't give you the option to stretch it.)

Welcome back.

Thanks for the info MoxiGuy. I'll do like you suggested play around the different settings whenever I get an HDTV and see which one I like. I did have one more question. When you have both 480i and 1080i checked are their black bars on the top and bottom and left and right when 480i is displayed on an HDTV? Or are their just black bars on the top and bottom?

When you have both 480i and 1080i checked are their black bars on the top and bottom and left and right when 480i is displayed on an HDTV? Or are their just black bars on the top and bottom?1.33:1 is narrower than 1.78:1, not shorter, so the image would be pillarboxed (left/right), not letterboxed (top/bottom).

Yes, it is a Samsung. I knew it was an issue before, but I thought maybe 3.2 would be different. Nope!!! Still sucks. I guess Moxi and Samsung will keep pointing fingers at each other as to who's fault it is. Meanwhile, I'll keep converting digital 720p to analog 1080i and then back to 720p. :mad: Still looks good though!! :)


Everytime time i call either samsung, or Adelphia they both blame it on the other. Even thoughi know it is knowen issue to both parties, they both deny it. I wish one would pll there thumb out of there a** and fix it. I beleive it would be much easier for them to fix the moxi since fixing the tv would require replacing the digital board in it.

Well, I got the 3.2 update to Moxi (Charter in Glen Carbon, IL) sometime Friday night. SD looks better in 480i rather than 1080i as before and native passthru is nice.

I'm having one problem I've not seen anyone talk about. My HD channels, along with many of the SD channels periodically disappear. I tried a reboot of the Moxi box by cycling the power but that made no difference. Each time it has happened, it self-corrected after some period of time. Looks like I'll be calling the stellar Charter CSRs soon.

Terry

Something I have noticed in the most recent Moxi update is that at times when I fast forward at the highest setting it jumps to the end after 2-3 seconds. It acts as though I hit the skip button. Other then that the update has made my box react much much slower. I have had a moxi dvr for a little over 9 months now and this is the slowest it has run. This last update has in my opinion made PQ (and games woohoo....) better and everything else worse.

So my Moxi won't talk to my Samsung HLP-4663W DLP set at 720p. 480p, fine. 1080i, fine. Why not 720p? it just flickers for about 10-15 seconds, then falls back to its previous setting (fails). I'm using component cables.

EDIT: My DVD player upconverts to 720p and the samsung has no problems displaying that input.

If I set the Moxi to 1080i (or 720p if I can figure that out), does it upconvert all SD television channels?

What happens if I set the moxi to output at 480i, my Samsung is going to upconvert that to 720p (its native resolution) anyway right? So if I want better SD PQ there's no way of getting around the upconversion artifacts?

So my Moxi won't talk to my Samsung HLP-4663W DLP set at 720p. 480p, fine. 1080i, fine. Why not 720p? it just flickers for about 10-15 seconds, then falls back to its previous setting (fails). I'm using component cables.

EDIT: My DVD player upconverts to 720p and the samsung has no problems displaying that input.



I have the exact same TV, and have the exact same problem. If i play a 720p game on my xbox it works perfectly, but it will not work with my moxi. I wish i could get a response from moxiguy about this, but i have never been able to.

I have wanted to record off my Moxi since I got it. The limitation previously (before version 3.2) was that I had to unhook the output componet cables, plug in RCA cables and connect them to the input of my VCR. I also had to change the Moxi setting to only 480i in the setting menu (DO THIS BEFORE THE CABLE CHANGE) and for some reason change the audio to something other than the Dolby stereo (otherwise I got alot of static). This worked, although quite cumbersome.

I hadn't tried this since I got the 3.2 upgrade last week. Yesterday I left the component cables plugged in (you still have to lose the HD resolutions) AND the RCA plugs and was able to record. Two steps forward one step backward.........damn they make things difficult!!!!

I have wanted to record off my Moxi since I got it. The limitation previously (before version 3.2) was that I had to unhook the output componet cables ... As far as I know, this step was never required. The composite port goes dark when you have an HD resolution program showing, but there's no harm in leaving the cables in.

Anyone know if Charter in St. Louis plans on deploying the BMC 9022D soon? Or will Charter in St. Louis just drop the BMC 9022D and go with Samsung's HD/DVR/DVD with HDMI box? Thanks, Craig.

The 9022D/Moxi Mate combo is due out soon - this info from a Charter insider friend of mine...

How about in Wisconsin? Any plans to change what model we're using?

Also, I'm curious if the output from the box can be sent to 2 devices ... like your TV and a VCR or DVD recorder at the same time? Also, need help configuring all my components to make sure I'm set up in the best way for quality, etc... can anyone help me out with that if I post my components?

One additional question ... I have a Mitsubishi 65" TV. When the Charter techs came and hooked up the Motorola DVR box, they said that I couldn't get PIP to work with that. Does anyone know if this is true or not?

Thanks for the help! This is a great forum!

There is a known issue that the Samsung will not accept the Moxi 720p signal. According to Samsung, who I happen to believe, the Moxi outputs the 720p signal outside of the appopriate range. Supposedly there is an idustry standard and the Samsung will accept 720p inputs as long as they are within this standard, but apparently Moxi feels it needs to be different. A lot of other TV's will accept it, just not the Sammy. I've ran several 720p sources into my Sammy with no problems, except for the Moxi. Pisses me off!!!!

I got the update today on one of my Moxi's in Mandeville, LA.

As far as I know, this step was never required. The composite port goes dark when you have an HD resolution program showing, but there's no harm in leaving the cables in.

You may be right but as I recall it I couldn't get it to see the composite until I unplugged the component but I can't be 100% sure. Maybe I hadn't changed the resolution to 480. Either way it is much nicer not to have to pull out the moxi and switch the cables. Now I'll try try the S-video on my S-VHS!

Thanks Moxiguy for all your info.

I recently moved from the Bay Area to Southern Oregon, switching from Comcast (Motorola 6xxx DVR) to Charter (Moxi). Basically, my picture quality is much improved on my Panasonic PT-50LC13 using component inputs. This is for both analog and digital channels (more so on the digital channels). Hi def is ok, about the same.
I do miss the Giants and A's games.

To those of you with Samsung TVs:

I have a 720p native projector (Sanyo Z3), and setting the Moxi at 1080i (for 1080i material) yields FAR better results than setting the Moxi to 720p. In other words, the scaler in my PJ is MUCH BETTER than the scaler in the Moxi. Native 720p material looks VERY SLIGHTY BETTER with the Moxi set at 720p vs 1080i (and this is on an 84" screen). I don't think you guys are missing out on much unless the scaler in your set is garbage.

jefe,
That may be true for 1080i source material, but what about for 720p material??? Since our TV's are 720 native resolution, you could get the material straight through to the TV without the Moxi manipulating it. As it stands now, you get a 720p digital feed from the cable, the box converts that to 1080i analog, and then the TV has to rescale it back to 720p digital. It does still look very good, but I think 720p pass through would be better, especially once the DVI gets turned on and you can stay digital the whole way. Now if you have 1080i source material, then I'm sure the Faroudja chip in my TV does a better job converting it to a 720p signal than the Moxi does, but there is quite a bit of stuff out there that is 720p to begin with.

How about in Wisconsin? Any plans to change what model we're using?

Also, I'm curious if the output from the box can be sent to 2 devices ... like your TV and a VCR or DVD recorder at the same time? Also, need help configuring all my components to make sure I'm set up in the best way for quality, etc... can anyone help me out with that if I post my components?

One additional question ... I have a Mitsubishi 65" TV. When the Charter techs came and hooked up the Motorola DVR box, they said that I couldn't get PIP to work with that. Does anyone know if this is true or not?

Thanks for the help! This is a great forum!

No idea on Moxi models. I'm just happy to have finally gotten the 3.2 update Sunday night.

Connections: There isn't an easy way to send the output to two devices. I guess you might be able to use a pass-through type of connection (e.g. component video out of the Moxi into the component in on your DVD recorder, then from the component video out from the DVD recorder to the TV; then the same thing with the audio). Connecting, say, the DVI (once enabled) to the TV and the component video out to the DVD recorder won't work simultaneously. In other words, you could hook it up that way, but you'd have to switch the Moxi settings to go to the other option.

I guess if you tried that, then you could have the DVD recorder output hooked up to another input on your TV. You'd just have to be careful to not get yourself somewhere where you couldn't see the Moxi signal and therefore be unable to reset it to the regular output.

PIP is very dependent on how your TV is set up. On mine, I have POP (picture outside of picture) which can display two different signals on the screen at the same time. All I have to do is connect a different source signal to a different input. In my case this means a cable connection from the wall to the Cable in and the Moxi component output to the "Colorstream 1" connector on the back.

I suspect you have a 2 tuner PIP TV. If that is the case than there isn't much you can do. Since the Moxi only outputs one signal (either a composite, component, or digital signal) of the channel selected on the box, there's no way to get the data to the second internal tuner.

Finally got the 3.2 update in Greenville-Spartanburg! Supposedly, VOD will come tomorrow.

Hmmm,
Selective answering does wonders for self-preservation.

In a P.M. to me, he stated the following (which is all I can help you with regarding your query)..........



However, my primary two questions remain unanswered.

I wish i could get a response from moxiguy about this, but i have never been able to.

Yes I twiced asked Moxiguy a detailed question in the forum about something I was having a problem with. I then pm’d him in case he felt the info was not of general use, but I never received a reply on either. I clearly see that he does answer other people’s pm's and posts (even if they are hypothetical ones, like, “I don’t have the equipment right now, but if I did, how would they work together?).

I must of offended him somehow as it appears that my questions are not worthy of a response. It’s a shame as I found this forum a great resource of information and I always tired to give back as much as I received.

For me, even a response of: “I don’t know", or "I’ll have to check", or "I’m too busy to worry about that right now” would have been of some use, because there are somethings that can't be answered strictly at the user level.

Something I have noticed in the most recent Moxi update is that at times when I fast forward at the highest setting it jumps to the end after 2-3 seconds. It acts as though I hit the skip button. Other then that the update has made my box react much much slower. I have had a moxi dvr for a little over 9 months now and this is the slowest it has run. This last update has in my opinion made PQ (and games woohoo....) better and everything else worse.

I have experienced the same bug as well as others.

Bug 1: After completing a recorded show (Empire Falls on HD) the unit continually prompted whether I wanted to Keep or Delete. I finally broke out of that loop by bringing up another channel.

Bug 2: My Channel list is continually disappearing requiring a reset.

Bug 3: A couple of recordings have displayed a 1 minute clip from another channel that I have never recorded from and as far as I know haven't flipped through on this device (CSPAN).

Bug 4: The black bars on SD recording are not black when displayed at 1080i.

Bug 5: Some recordings that are manually started do not record.

Bug 6: It still doesn't know what a repeat is.

Bug 7: VOD works on occassion on some channels.

Bug 8: Charter doesn't know how to ground a cable system. I'm thinking about calling the county and have an electrical inspector here during my next technician visit.

I'm about to hook back up my two DirecTiVos and tell Charter to come get their equipment.

Got the 3.2 update last friday and it seems some of the problems of recording old shows when set to record new is solved as it was supposed to but I thought I would note some of the problem shows in case their is further tweaking that can be done.

TLC-Trading spaces
Comedy Central - SouthPark
Comedy Central - Dave Chappelles Show
Cartoon Network - Aqua Teen Hunger Force

These are most of what I have noticed so far that continues to record old ones even when set to record only new episodes.

Other than that I have noticed less old programs being recorded, and the moxi is running smoothe again. Seemed like the menu had slowed up a lot the few weeks before the 3.2 update came out but now all is well.

Phatty

Yes I twiced asked Moxiguy a detailed question in the forum about something I was having a problem with. I then pm’d him in case he felt the info was not of general use, but I never received a reply on either. I clearly see that he does answer other people’s pm's and posts (even if they are hypothetical ones, like, “I don’t have the equipment right now, but if I did, how would they work together?).

I must of offended him somehow as it appears that my questions are not worthy of a response. It’s a shame as I found this forum a great resource of information and I always tired to give back as much as I received.

For me, even a response of: “I don’t know", or "I’ll have to check", or "I’m too busy to worry about that right now” would have been of some use, because there are somethings that can't be answered strictly at the user level.


I agree, it appears he avoids questions where the company knows they are at fault (ie the sammy's not working at 720p), and it appears they are not willing to fix it, or even address the issue. This afternoon i think i am going to give dideo a call about this issu, if you go to there website and go to the contact us part, it list several phone numbers.

I just wish i could get a response to this issue from them.

How about in Wisconsin? Any plans to change what model we're using?

Also, I'm curious if the output from the box can be sent to 2 devices ... like your TV and a VCR or DVD recorder at the same time? Also, need help configuring all my components to make sure I'm set up in the best way for quality, etc... can anyone help me out with that if I post my components?

One additional question ... I have a Mitsubishi 65" TV. When the Charter techs came and hooked up the Motorola DVR box, they said that I couldn't get PIP to work with that. Does anyone know if this is true or not?

Thanks for the help! This is a great forum!

I used a splitter with the output cabes going into the input port of my tv and the Moxi box. I have to go to the tv mode to use the pip so I only can use channels 1-99 for use of this feature. I can't use the Moxi in this mode but I have use of the pip on my tv if I need it.

...Bottom line, if you want the best PQ, I think that myself and others will be most happy if 3.2 with DVI enabled is capable of shooting out 480i over component and 720p or 1080i (depending on what channel you’re tuned into) over DVI and the box is not limited to transmitting all three signals (or worse yet, 480i and only one HD signal) over one connection.
Supposedly, all of the outputs are active simultaneously, the only limitation being that the composite and S-Video outputs do not function when you are on an HD channel. Thus, if you hook both the component and the DVI Moxi outputs to your TV, the component connection should work no matter what channel you are on (including 480i), and the DVI connection will AT LEAST work with the HD channels (possibly 480i, too). So, you can optimize the component input on your TV for 480i and the DVI input for HD, then change between your TV inputs when switching between SD and HD channels.

I guess the only question is if you wish to have the Moxi output both 720p and 1080i for completely native HD passthrough over DVI, how long will the handshake process take when switching between channels with different HD resolutions. It may take up to 10 seconds, although Digeo may resolve this issue before DVI is activated. If they do not resolve it, I guess you will have to make a choice between very slow channel changes and optimal picture quality.

Personally, I question whether I will be able to tell the difference between fully native passthrough or allowing the Moxi to do HD cross-conversions. For example, my 55" Sony LCD rear-projection TV apparently has a native resolution of 768. Since I still have Moxi software version 3.0, I leave the output at 720p for all HD channels, and I can't really tell the difference between the Moxi 720p and 1080i settings regardless of the native resolution of the channel. I also question whether I will even be able to tell the difference between HD content over the component cables vs. a DVI cable. Perhaps those with a keener eye can tell, though.

Hey guys...I just moved to Colorado Springs (Adelphia) and got setup with a MOXI box. I'm in need of some desperate help.

Analog SD channels look TERRIBLE. Adelphia apparently isn't running version 3.2 software yet, as I have to manually change from 480i to 1080i depending on whether I'm watching SD/HD. Even on 480i, the SD analog channels are UNWATCHABLE. Digital SD and HD channels look good however.

I only have component cables running to the TV (Panny 42" ED plasma). Will the analog SD channels look any better if I ran a composite or S-video cable to the TV and switched inputs when watching SD analog channels? Will the MOXI output to both component and composite/s-video simultaneously?

My TV does not have a built-in tuner...should I split the cable line before the MOXI box and run it through a cheap VCR or external TV tuner to watch SD channels instead?

Will the picture quality of SD be improved at all when Adelphia switches to ver 3.2? Anyone know when this might be? Adelphia cannot give me an ETA.

Sorry for all the questions...unfortunately, this thread is over 3000 posts long. I tried searching/reading through some of it, but it would take me a week to get through it all!!

Please, please, please HELP. I'm serious when I say that SD is UNWATCHABLE. It was MUCH better in my old market (Tampa, FL) with Bright House cable and a SA8300 DVR box.

Thanks!!

I agree, it appears he avoids questions where the company knows they are at fault (ie the sammy's not working at 720p), and it appears they are not willing to fix it, or even address the issue. This afternoon i think i am going to give dideo a call about this issu, if you go to there website and go to the contact us part, it list several phone numbers.

I just wish i could get a response to this issue from them.

Actually, the Sammy's not working at 720p is a Motorola issue. All Sammy HLP models and higher will not work with any HD box that is from Motorola. I have a HLN model and it works fine at 720p with the Moxi and the Motorola box I had before. My friend has an HLP and his TV will not work at 720p with any of the Motorola boxes that the cable company offers.

Samsung change something from the HLN to the HLP which made them not work at 720p with Motorola's HD boxes.

...I only have component cables running to the TV (Panny 42" ED plasma). Will the analog SD channels look any better if I ran a composite or S-video cable to the TV and switched inputs when watching SD analog channels? Will the MOXI output to both component and composite/s-video simultaneously?
The analog channels will look no better with different outputs or with the 3.2 software than they do with the component output under 3.0. Your idea of splitting the cable to a VCR tuner will work, although you will have not DVR control. Check out my FAQ (http://users.adelphia.net/~ksoltmann/SPLMoxiFAQ.htm) for more info.

So my Moxi won't talk to my Samsung HLP-4663W DLP set at 720p. 480p, fine. 1080i, fine. Why not 720p? it just flickers for about 10-15 seconds, then falls back to its previous setting (fails). I'm using component cables.
As pointed out by others, there is a known 720p resolution incompatibility between certain Motorola tuners and Samsung DLP TVs. If you do a Google search (or search certain AVS Forums) for "Samsung," "Motorola" and "720p" you can see a number of reports describing this problem. I have seen reports that it affects Motorola 51xx, 62xx, and HDT101 tuners, and I have seen reports that it affects the newer HLN and all HLP models of Samsung DLP TVs. However, these Motorola tuners work fine at 720p with many other TVs, including some older Samsung HLN models. In addition, the incompatible Samsung models work fine at 720p with non-Motorola tuners and other HD devices, like game consoles and upconverting DVD players. So, it is difficult to say whether Motorola or Samsung is at fault. This doesn't appear to be a Moxi-specific issue, though, other than their choice to use Motorola for the first generations of their hardware.

Some reports claim that Samsung can replace an input board to fix the problem. Other reports claim that a Motorola firmware update originally created the problem. Most reports indicate that 720p over DVI works fine with combinations of Motorola and Samsung hardware that are incompatible over component connections, so perhaps it will work on the Moxi over DVI after the port is activated.

If I set the Moxi to 1080i (or 720p if I can figure that out), does it upconvert all SD television channels?

Yes, it will upconvert SD to HD. However, under software version 3.0, the Moxi will distort the 4:3 picture to fill the 16:9 screen. Under software version 3.2, the Moxi will add pillar bars to maintain an undistorted picture, although this raises concerns about burn-in on TVs subject to it (e.g., CRT-based rear projection and plasma TVs).

What happens if I set the moxi to output at 480i, my Samsung is going to upconvert that to 720p (its native resolution) anyway right? So if I want better SD PQ there's no way of getting around the upconversion artifacts?
If you connect the Moxi to an input on your TV that supports 480i AND you select 480i as a video output setting on the Moxi, then you should have no scaling artifacts. However, many Samsung DLPs do not support both 480i and HD on the same input -- very bad design, in my opinion. Also, with analog 480i on the Moxi, picture quality is not very good due to compression artifacts, even with native delivery of the signal to the TV.

Thank you splinke

Yes, it will upconvert SD to HD. However, the Moxi will distort the 4:3 picture to fill the 16:9 screen.

I might have misunderstood, but doesn't the 3.2 update fix the distortion of 4:3 content by adding pillarbars?

Yes I twiced asked Moxiguy a detailed question in the forum about something I was having a problem with. I then pm’d him in case he felt the info was not of general use, but I never received a reply on either...For me, even a response of: “I don’t know", or "I’ll have to check", or "I’m too busy to worry about that right now” would have been of some use, because there are somethings that can't be answered strictly at the user level.
In MoxiGuy's defense, he is probably not at liberty to answer many questions, particularly when they apply to potential future functionality. Beyond that, he has no obligation to answer ANY questions. That said, I am in 100% agreement with you that it would be nice to get at least some sort of response when an important new question is posed, even if it is "I can't comment now." I did get that sort of response from MoxiGuy to my latest questions on future DVI functionality. Thanks, MoxiGuy!

Thank you splinke



I might have misunderstood, but doesn't the 3.2 update fix the distortion of 4:3 content by adding pillarbars?


It does if you select both 480i and 1080i -- you select all of the options you want instead of just one for display, and it shows that option natively if it is available.

If you only have 1080i selected, it is no different than how it was before 3.2 -- it scales and stretches everything to 1080i.

Hey guys...I just moved to Colorado Springs (Adelphia) and got setup with a MOXI box. I'm in need of some desperate help.

Analog SD channels look TERRIBLE. Adelphia apparently isn't running version 3.2 software yet, as I have to manually change from 480i to 1080i depending on whether I'm watching SD/HD. Even on 480i, the SD analog channels are UNWATCHABLE. Digital SD and HD channels look good however.

I only have component cables running to the TV (Panny 42" ED plasma). Will the analog SD channels look any better if I ran a composite or S-video cable to the TV and switched inputs when watching SD analog channels? Will the MOXI output to both component and composite/s-video simultaneously?

...

Thanks!!

When in 480i, is the image pillarbox'd?

I'm in Colorado Springs too and the SD analog is not good at all, but watchable IMO while in 480i. Adelphia just needs to go all digital :)

Hey - Finally registered to ask a question. I've been lurking here for quite some time. I have had the Moxi box for quite some time. I'm running the box on a Mits 62725 62" HD ready TV. Great picture, love the Moxi. I got the 3.2 update about a week and a half ago. Under 3.2 and the previous version, whenever I watch The Tonight Show with Jay Leno, the audio is terribly out of synch with the picture. It's running about 1/4 second ahead of the picture. I've noticed slight audio synch issues with some other HD signals, but not all signals and not all the time. The Tonight Show is the one show that consistently has the audio synch issue. I'm currently feeding the audio and the video directly into the Mits using component cables.

Is the cause of the problem the TV, the Moxi or something else I haven't considered? And any suggestions for addressing the problem?

When in 480i, is the image pillarbox'd?

I'm in Colorado Springs too and the SD analog is not good at all, but watchable IMO while in 480i. Adelphia just needs to go all digital

In 480i, I can use my TV's remote to control the aspect ratio of the picture. I usually watch it in 4:3 mode. If I watch the analog channels in 1080i, the imaged is stetched by the MOXI box and looks terrible. But even in 480i mode with a 4:3 aspect ratio the image is terrible. I put in a service call for this and for the ABC HD channel (713). Nothing on ABC is being broadcast in HD. Adelphia didn't seem to know anything about this and sent a tech out who swapped my MOXI box out for another one. Nothing changed at all. ABC is still not in HD and the SD analog channels look just as bad as with the first box.

RockyMountainD, Do you have this problem with channel 713 as well where nothing is being broadcast in HD? The other HD channels are all fine.

It does if you select both 480i and 1080i -- you select all of the options you want instead of just one for display, and it shows that option natively if it is available.

If you only have 1080i selected, it is no different than how it was before 3.2 -- it scales and stretches everything to 1080i.

Not true (at least on my set). I have a Sammy 46" DLP (older HLN model). The component input doesn't accept 480i input, so I only have 1080i checked on the Moxi setup. Under 3.2, SD channels show up pillarboxed (no stretch), HD channels show up widescreen. This is the opposite of 3.1 where everything was stretched.

It does if you select both 480i and 1080i -- you select all of the options you want instead of just one for display, and it shows that option natively if it is available.

If you only have 1080i selected, it is no different than how it was before 3.2 -- it scales and stretches everything to 1080i.
Reading between the lines of an earlier series of posts by SoCalGuy-99 and wipster seems to indicate that the opposite is true. That is, under software version 3.2, if only the 1080i output is selected, pillar bars are now added to the sides of 480i (4:3) content to scale up to 1080i while maintaining an undistorted picture. This is in contrast to the behavior under software version 3.0 in which the 4:3 picture was scaled up to 16:9 by stretching it horizontally. Somebody please correct me, if I'm wrong on this. (Note: I edited my previous post to clarify this difference between the software versions.)

When selecting 480i AND 1080i under software version 3.2, things seem to be a bit more complicated. It appears that different HD TVs handle native 480i differently. For example, some may stretch the 4:3 content to fill the 16:9 screen by default (perhaps this is predominant on CRT projection and plasma TVs that are subject to burn-in if they display black bars). Others may display the 4:3 content with pillar bars by default (perhaps this is predominant on TVs that are not subject to burn-in, like LCDs and DLPs).

...Also, I'm curious if the output from the box can be sent to 2 devices ... like your TV and a VCR or DVD recorder at the same time?
Although there seems to be some disagreement, the official word is that you can use multiple outputs on the Moxi simultaneously. Just keep in mind that when you use the composite or S-Video connections, you need to specifically select the 480i video output on the Moxi, since those video connections do not support HD signals.

Also, need help configuring all my components to make sure I'm set up in the best way for quality, etc... can anyone help me out with that if I post my components?
Not knowing what all of your components are, the best set-up would probably be to hook up your TV with component cables (video) with one of the digital audio ports going to a digital receiver (or your TV). Then, you can hook up your DVD recorder with an S-Video cable and the other digital audio port (or the RCA plugs).

One additional question ... I have a Mitsubishi 65" TV. When the Charter techs came and hooked up the Motorola DVR box, they said that I couldn't get PIP to work with that. Does anyone know if this is true or not?
As mvpgoblue seemed to state, if your TV supports the display of signals from video inputs for PIP (as opposed to just tuned TV channels coming in on the cable), then it should work. My Sony TV supports this, but it can only display one video input -- the other picture has to be from the TVs internal tuner. Therefore, I have my cable split to the Moxi and the TV for this function. Since my TV can tune HD channels (directly off the cable) and digital cable channels (with a CableCard), I can theoretically do PIP with any two available channels. Many TVs do not support HD and/or digital cable tuning, so you may be limited to analog channels for one of the pictures. Or, you may be limited to two analog channels, if the TV does not support PIP for the video inputs.

Got the 3.2 update last friday and it seems some of the problems of recording old shows when set to record new is solved as it was supposed to but I thought I would note some of the problem shows in case their is further tweaking that can be done...
Paraphrased from the Moxi FAQ (http://users.adelphia.net/~ksoltmann/SPLMoxiFAQ.htm):
The Moxi relies on program information supplied by Tribune Media Services. Under software version 3.0, the Moxi uses only the title of the episode and its description to determine repeat status. Version 3.2 improves on this by adding the episode numbers to the determination. However, if the episodes have no titles, descriptions, or episode numbers, it cannot distinguish that they are repeats. To solve this, manual recording will be added in a future software release.

I presume that the shows that the Moxi newly (after your 3.2 update) recognizes as repeats have episode numbers, and that the shows that it continues to fail to recognize have no titles, descriptions, or episode numbers.

For me, even a response of: “I don’t know", or "I’ll have to check", or "I’m too busy to worry about that right now” would have been of some use, because there are somethings that can't be answered strictly at the user level.
If you're going to be a righteous racer, you don't cherry-pick the events that you wish to compete in, you do the whole series.....lousy venues as well as great ones....shows character.

Even if the only fruitful answer is "I don’t have that information at this time" or "I can not comment at this time" -ESPECIALLY when such a query is made via a Personal Message.....unless of course said question has already been answered ad nauseum in the past.

Got the upgrade today, and I do notice that the analog pictures look better. Also, the ticker is great, and the timing of the typing in the channel numbers seems to be much better. The old version, I felt rushed.

That's great news IfixitBIG . It's RIDICULOUS how fast you have to type in the channel number with firmware 3.0. I really hope that my analog channels look much better with ver 3.2 (whenever the heck Adelphia decides to release it here in CO Springs!!)

i talked to some tech that came out to replace my 2nd moxi box (now i number 3, i wonder if that says somthing about these boxes? I would say they are POS, and the techs (all three of them) agreed.) anyways they said 3.2 was still sometime away, like a month or 2.

Well, after only 34 days with Charter and Moxi I cancelled. Ever since the 3.2 update on May 23rd, my HD channels would tile like crazy with constant audio drop outs, the wierd thing is, it would only do it in the evening time, dont know why that is. Had three techs out(of course they dont come out in the evening when the problem is present, though I had recorded some shows that presented the problem), swaped out for a new Moxi and it kept doing it. I dont know if its the box or the service provider but since I had no problems prior to the 3.2, I would have to say its the box. Its a cool little box and did some awesome stuff but come on, it has to work to be worth it. When I cancelled they kept offering credits this and stuff...I was like...Did I say I'm cancelling because its to expensive?? NO, get your crap fixed!! End rant

Reading between the lines of an earlier series of posts by SoCalGuy-99 and wipster seems to indicate that the opposite is true. That is, under software version 3.2, if only the 1080i output is selected, pillar bars are now added to the sides of 480i (4:3) content to scale up to 1080i while maintaining an undistorted picture. This is in contrast to the behavior under software version 3.0 in which the 4:3 picture was scaled up to 16:9 by stretching it horizontally. Somebody please correct me, if I'm wrong on this. (Note: I edited my previous post to clarify this difference between the software versions.)


Splinke,

You are correct about my experience... if just 1080i is chosen, black pillar bars are shown on SD channels (they are naturally light gray on my Hitachi). However, the picture quality doesn't seem to improve, actually it seems a little bit worse, but it's harder to tell which bad is badder. All of our local channels here are broadcasting digitally (not HD) OTA and I would love to see Charter use the digital feeds, but as usual, Charter and the locals are each looking after their own interests, not those of their customers.

On a positive note, for any of you in the Tri-Cities, WA area, it appears we're getting another channel, 793... it doesn't say what it is yet, but it just appeared tonight. I'm pretty sure it's BravoHD... yeah, finally get to see the West Wing in HD! You know it's weird, even though I get all the pay channels in HD, I find myself watching TNT-HD more than any of them. The NBA playoffs have been excellent!

Wipster

Let me start by apologizing for not posting a note saying that I had nothing to say on the subject.

I don't have the answers yet, and I'm actively seeking them. I'll post when I can.

MoxiGuy

Let me start by apologizing for not posting a note saying that I had nothing to say on the subject.

I don't have the answers yet, and I'm actively seeking them. I'll post when I can.

MoxiGuy

I figured you were, i just have been so frustrated with this box, and the service i have been getting from adelphia here in colorado springs. Now that i am on my 3rd box once, it was working fine when the 3 techs left. 20 min later it could not get through to update anything. i think it was hitting the "walled garden" agian. But this time it has an ip address, but not the right one. for adelphia here in colorado springs it should start with a 69 to be active and able to download stuff (acording to the techs) and when the techs left it was at that. 20 min later, it was back to a 10 ip address. so now i suppose i got to have the same techs come out for a 4th time for the same problem. no offense to you moxiguy. But i just wish you guys would go back to how things used to be, have a DVR-HD player, with no extras, and just make it the BEST HD-DVR you can, and not worry about all the other crap like games, VOD, the ticker ect ect. I want a box that works good for watching tv. thats it.

Old^Style, is anything on channel 713 (ABC HD) being broadcast in HD for you? Nothing on channel 713 is in HD for me, yet all the other HD channels are fine. I've called Adelphia several times and sent several emails regarding this. None of the emails have been returned.

...Ever since the 3.2 update on May 23rd, my HD channels would tile like crazy with constant audio drop outs, the wierd thing is, it would only do it in the evening time, dont know why that is...
This sounds a lot like the problem reported by "porterhaus" (http://www.avsforum.com/avs-vb/showthread.php?p=5598209&&#post5598209) a few weeks ago. He had problems with very low signal during the evenings that led to pixilation and dropouts on HD channels. I think he is in Atlanta, GA, though, and you are in Walla Walla, WA. Is it possible that your upgrade to 3.2 coincided with some problem in your cable system that happens during the evenings, because it seems strange that the Moxi would only malfunction during the evenings. Have you checked your signal levels in the OSD? Hmmm. Is there a link between your problem and porterhaus'? Great mystery.

...But this time it has an ip address, but not the right one. for adelphia here in colorado springs it should start with a 69 to be active and able to download stuff (acording to the techs) and when the techs left it was at that. 20 min later, it was back to a 10 ip address....
This also sounds like a connection problem. Perhaps it has more to do with your cable system than the Moxi. Have you checked your signal levels in the OSD?

Regarding your Samsung 720p incompatibility, Motorola and Samsung are probably more to blame than Moxi.

Old^Style, is anything on channel 713 (ABC HD) being broadcast in HD for you? Nothing on channel 713 is in HD for me, yet all the other HD channels are fine. I've called Adelphia several times and sent several emails regarding this. None of the emails have been returned.

The ABC station here is not yet broadcasting in HD, they hope to be by the end of the summer. Right now it is just digital.

For more information on HDTV in colorado springs go here
http://www.avsforum.com/avs-vb/showthread.php?t=141193&goto=newpost

This also sounds like a connection problem. Perhaps it has more to do with your cable system than the Moxi. Have you checked your signal levels in the OSD?

Regarding your Samsung 720p incompatibility, Motorola and Samsung are probably more to blame than Moxi.


Yeah i know it has to do with adelphia, that is why i also put them in my little rant. I also blame adelphia for buy a product that does not work very well. I am just sick of calling adelphiaa tech support because they do not have a clue, there answer is either "let me send a signal, it should be working agian in a couple hours" then when you call back and it does not work they say "let me send out a truck" then when the truck gets here the guy says it would have taken the tech support on the phone 20 seconds to fix the problem.

3.2 preserves the original aspect ratio (OAR) when upscaling. If you'd rather have a stretched picture, set your TV menu to stretch it for you.

Welcome back.

Sweet. I'm going to have to give that a try.

Received 3.2 here Sunday 6/5. No more resolution flipping- yeah! :cool:

In 480i, I can use my TV's remote to control the aspect ratio of the picture. I usually watch it in 4:3 mode. If I watch the analog channels in 1080i, the imaged is stetched by the MOXI box and looks terrible. But even in 480i mode with a 4:3 aspect ratio the image is terrible. I put in a service call for this and for the ABC HD channel (713). Nothing on ABC is being broadcast in HD. Adelphia didn't seem to know anything about this and sent a tech out who swapped my MOXI box out for another one. Nothing changed at all. ABC is still not in HD and the SD analog channels look just as bad as with the first box.

RockyMountainD, Do you have this problem with channel 713 as well where nothing is being broadcast in HD? The other HD channels are all fine.

Hmm...I leave my Hitachi in 16x9 standard AR. Selecting 480i on the Moxi gives me nice grey pillarboxes. I assume the Hitachi is adding them. It's watchable, but nothing like the digital channels.

As for ABC, it's digital, but not HD yet. That's KRDO's fault, not Adelphia's. NBC is supposed to go digital in November I believe.

D

Let me start by apologizing for not posting a note saying that I had nothing to say on the subject.

I don't have the answers yet, and I'm actively seeking them. I'll post when I can.

MoxiGuy

I get the sense that some people are forgetting that its not your job to be the moxi tech support for this forum, and that you've done an exceptional job of being a very good source of information and help regardless.

...I also blame adelphia for buy a product that does not work very well.

The product works just fine. Based on your logic if I go out and buy a car and drive it down a bumpy, washed out, dirt road and then complain about the "ride" it's the cars fault and not the fact that I'm driving down a sh*tty road?

Tell them to fix your obvious level issues.

cableric

I get the sense that some people are forgetting that its not your job to be the moxi tech support for this forum, and that you've done an exceptional job of being a very good source of information and help regardless.I appreciate your pointing that out. But, on the other hand I'm okay with people complaining about the level of service.

The product works just fine. Based on your logic if I go out and buy a car and drive it down a bumpy, washed out, dirt road and then complain about the "ride" it's the cars fault and not the fact that I'm driving down a sh*tty road?

Tell them to fix your obvious level issues.

cableric

No levels are fine, and according to the way you say it, I dont get a choice in the equipment used and actually if you buy a good car, the bumby road would be a lot less noticable, because they would use better components (better suspension tires ect) so yes my logic is correct.

I finally figured out my main problem. My moxi box somehow keeps getting un-provisioned off of there netowork some how. The guy said either the box keeps sending bad signals back, which the netowrk does not like, or someone keeps screwing with my account.

I finally figured out my main problem. My moxi box somehow keeps getting un-provisioned off of there netowork some how. The guy said either the box keeps sending bad signals back, which the netowrk does not like, or someone keeps screwing with my account.

We had a similar problem when we first launched. It ended up being a conflict between the Moxi "DOCSIS" modem and our CISCO 10K CMTS. Not sure what Adelphia CS uses but is sounds very similar.

cableric

In MoxiGuy's defense, he is probably not at liberty to answer many questions, particularly when they apply to potential future functionality. Beyond that, he has no obligation to answer ANY questions.

My question had nothing to do with future functionality, it was regarding an issue with current functionality and a problem I'm having with the "Save" feature. In addition, I fully understand that he has no obligation to answer any questions. I was just feeling a little frustrated yesterday between issues with the cable company and some issues with the moxi boxes. This is great technology when it works, but it very frustrating when it doesn't. I know that its only HDTV... but I like it, like it, yes I do (*sorry, breaks into song, very off key*).

I mean it’s not free and I feel I pay market value price so it would be nice for it to work as advertised. But looking over the forum and my own post, I can clearly see that some others have had this same experience every now and then, so enough said on my part. Moxiguy thanks for all the great information that you have voluntary taken the time to provide!

Next, on the issue of Original Aspect Ratio (OAR) and 3.2 fw, I have looked at this extensively and I can tell you how it works with my system.

If only 1080i is checked then All SD channels are in 4:3 with black bars (at the 1080i resolution), and All HD channels are in their broadcasted OAR (i.e. 4:3, 16:9 or KABC's funky ratio) at the 1080i resolution.

If only 480i is checked then All SD channels are in 16:9 (at the 480i resolution) and All HD channels are still in their broadcasted OAR (i.e. 4:3, 16:9 or KABC's funky ratio) but only displayed at the 480i resolution.

If 1080i and 480i are both checked then All SD channels are in 16:9 (at the 480i resolution) and All HD channels are still in their broadcasted OAR (i.e. 4:3, 16:9 or KABC's funky ratio) but of course at the 1080i resolution.

Now if the HDTV is taking all 480i content and stretching it to 16:9 then why are the HD channels still in their OAR when the moxi box is outputting only 480i on all channels? Because if the TV was stretching the AR to 16:9 wouldn't do it to all 480i content, even HD channels in 480i?

So it appears that the moxi box modifies the SD ARs, OR the HD channels have the OAR embedded somewhere in the signal that overrides the TV's ability to stretch the picture. I will research the second possibility and see what I can unveil. Because no matter what combination is checked (even 480i only) HD channels maintain their OAR but SD channels do not.

In any case, for me checking 480i and 1080i works great, and the only issue I have is the very noticeable transition my HDTV makes when changing resolutions back and forth between them.

The DVI solution works, but we're not completely happy with the way it works. There are still a few issues to be solved. Charter and Adelphia agree with this assessment.

I had previously posted that we planned to enable DVI would be very soon after the 3.2 upgrade. As of now, the plan is to hold off until we have the product working at a level that we're all happy with. ("All," meaning Digeo, Charter, and Adelphia)

Specific answers to some of the questions raised here, will have to wait until we are closer to deployment.

I spent some time in our QA lab yesterday, looking at the current state of our DVI support. Our developers have made some dramatic progress.

By the way, in this set-up, we had one Moxi connected by DVI and component cables to the same TV, and were able to use the TV input to switch back and forth to compare the picture quality. I couldn't see any difference. You probably have much better eyes than I do, and a better TV as well, so you may well disagree. But I don't think I'm missing anything by using component.

Moxiguy -
Now that charter has released 3.2, when i talked to the techs that came out to my place yesterday they said 3.2 was still a ways off for adelphia. I was just wondering if you have any idea when adelphia plans to release it?

Now if the HDTV is taking all 480i content and stretching it to 16:9 then why are the HD channels still in their OAR when the moxi box is outputting only 480i on all channels? Because if the TV was stretching the AR to 16:9 wouldn't do it to all 480i content, even HD channels in 480i?

I'll lay odds that the stretching is happening in your TV.

Here's the answer to your mystery. HD channels (or 480i channels that are scaled up by Moxi) always output a 16:9 picture. But to preserve the OAR, the originating station or Moxi will add black pillars on the left and right sides. What you see is 4:3 (because you ignore the pillars and don't process them as part of the image.). But your TV includes the black pillars as part of the image it displays. So, while you see a 4:3 image, what your TV processes is 16:9. So your TV doesn't zoom it up. (This happens when you uncheck 480i in Moxi's setup)

When you are outputting a true 480i image, your TV sees 4:3 and stretches it.

I'd advise taking a tour through your TV menu and settings.

PS: I was confused on this point myself until just a few hours ago. I've corrected a previous post in light of my new enlightenment.

would the DVI possibly be able to be used to like go to an ATI TV Wonder card? I'm happy enough with component viewing on my Hitachi 57 inch, but I would like to be able to have the movie channels avail on pc as well.

I get the sense that some people are forgetting that its not your job to be the moxi tech support for this forum, Easy there tiger, in 10 posts you have posed over 15 questions. And others have taken the time and effort to respond to you, and no ever told you they weren't Moxi tech support or Samsung tech support or the Charter tech support, even when by your own admission you stated that one of them might be a "stupid question"

Hello,

First I'm sorry if this is a stupid question. I'm a computer guy, but very new to the whole A/V world.

The posters were just asking the question why someone with the user name Moxiguy was being very selective in responding to some questions and completely ignoring other despite having multiple inquires. I was wondering that same thing myself as the questions being ignored seemed polite and legitimate. The bottom line is no one likes to be snubbed. So they were just inquiring why and now you want to shame them for asking. Besides who is Moxi tech support and how do you contact them?

From what I see on this forum and have experienced myself the cable companies are suppose provide tech support. But most of them complain about being poorly trained. And when you reply to a question asked by someone else you probably helped at least several other people in the process. Moxiguy is a great resource but I still feel the questions were fair especially since they were from knowledgeable folks and not just some newbies or nitpickers. Just my $.03

would the DVI possibly be able to be used to like go to an ATI TV Wonder card? I'm happy enough with component viewing on my Hitachi 57 inch, but I would like to be able to have the movie channels avail on pc as well.

Nope, it has to be an HDCP compliant device.

cableric

I'll lay odds that the stretching is happening in your TV.

When you are outputting a true 480i image, your TV sees 4:3 and stretches it.

I'd advise taking a tour through your TV menu and settings.

PS: I was confused on this point myself until just a few hours ago. I've corrected a previous post in light of my new enlightenment.

As it stands right now I would probably take that bet. I already have toured my TV menu, settings and manual. In "Standard" mode my TV passes thru all OAR content. My TV won't stretch a 4:3 image unless it's instructed to. In my area CBS and CBS-HD both broadcast TV news in 4:3, and with only 480i checked on the moxi they should both be 480i at 4:3 OAR. But the CBS-SD channel is in 16:9 480i while the CBS-HD channel is in 4:3 480i mode. To verify this I bypassed the moxi box and plugged the coax right into the back of the TV, and the analog SD channels (the only channels you can get this way) were all in 4:3 and very watchable. In fact, I was surprised how well the TV displayed pure analog out of the wall. I might just have to install a splitter, get back my PIP, and have fairly decent analog channels to watch, until Adelphia goes all digital later this summer. If I then used the TV's 480i "Stretch" mode then the image displays 16:9.

Don the "HD Guru" from the Walla Walla office called and said that they had a meeting this morning and became aware of a problem that they didnt know about before. He said that it is being worked on now and will be fixed but no eta was given for the fix. He offered me a free month of service and knowing that they are aware of a problem and going to fix it, I'm back. I'll give them two months afterwards and if not fixed, bye bye for good.

Also Wipster, the local office had an old Moto HD box running and 793 said it was HDPPV, blah, I'll pass. I called the 866 number and they said they didnt know what it was but that Sacramento and Redding were getting UniversalHD soon so I can only hope we will to.

As it stands right now I would probably take that bet...

You'd lose that bet...release 3.2 with both 480i and 1080i selected does not stretch 480i content (I'm sure many others with HD sets and release 3.2 can confirm this). It also does not add pillarboxing to HD content. When I switch to any SD channel, it is displayed in 4:3. When I switch to any HD channel, my TV switches to either 720p or 1080i (and 16:9 aspect ratio), depending on the channel's format (I have all 3 formats selected in the Moxi HD setup). The reason some HD channels appear as a 4:3 picture is that the network or local affiliate is adding the pillarboxing, but still sending 16:9...the black bars are part of the 16:9 image received by the Moxi. In most cases the broadcaster uses just black pillarboxes, so it may look like it's being added by the Moxi or TV; others, like ESPN HD, have customized pillarboxes.

I confess. It's my old College Boards coaching coming back to haunt me. (Answer the questions you know first. Then go back and answer the hard questions in the time remaining. Except I don't always go back.)

I apologize for having incorrect information -- I was under the impression that if you wanted the pass-through to work, you had to select 480i as a supported resolution.

I have all three options selected and it works fine. Sure, my TV has a noticable switch when going from 480i to 1080i and reverse, but that happens on all tv's so it's no problem.

Question is, why would you want to select both 480i and 1080i if only having the 1080i selected does the same thing? I see that the 1080i mode adds black boxes as pillars on the 4:3 content, my tv does grey.. is it as simple as choosing between black and grey? Or does the 1080i upscaling hurt the image quality? I'm sorry if this has been posted before, but I have seen different answers to the same question

Well I picked up my new Moxi (#3), and it is a little different. The last two had a coax input and an output but this one does not have the output. Also, it has the old 3.0 software on it and it has made no attempts at all to upgrade. I dont know if my local Charter office found an issue with the 3.2 and is rolling everyone back (they wouldnt elaborate on the problem) but so far so good.

...Question is, why would you want to select both 480i and 1080i if only having the 1080i selected does the same thing? I see that the 1080i mode adds black boxes as pillars on the 4:3 content, my tv does grey.. is it as simple as choosing between black and grey? Or does the 1080i upscaling hurt the image quality?...
Short answer: Yes, the 1080i upscaling can hurt the image quality.

Long answer: If only 1080i (1,080 lines of vertical resolution) is selected on the Moxi, and if you are tuned to a 480i (480 lines) channel, then the Moxi upscales the 480i to 1080i prior to outputting it to your TV. This upconversion process involves adding a significant amount of new information that is interpolated from the original picture and which affects the quality. As I understand it, CRT-based TVs (direct-view or projection) can natively display 480i by switching to that resolution, so no scaling is required. Alternatively, if you have a fixed-pixel display (e.g. LCD or DLP), which requires upscaling, your TV likely does a better job than the Moxi at upscaling. In either case, it is advantageous to select 480i, as well as 1080i, on the Moxi so that the 480i signals are passed through without any processing, allowing your TV to display it natively or do the conversion.

It also does not add pillarboxing to HD content...The reason some HD channels appear as a 4:3 picture is that the network or local affiliate is adding the pillarboxing, but still sending 16:9...the black bars are part of the 16:9 image received by the Moxi. In most cases the broadcaster uses just black pillarboxes, so it may look like it's being added by the Moxi or TV; others, like ESPN HD, have customized pillarboxes. Re-read my post, Nowhere did I say that the Moxi is adding pillar boxes to HD content! Of course some HD content is in 4:3 AR. Just like some content is neither 4:3 nor 16:9, but a custom AR sent out by local broadcasters (like KABC for example). The moxi always passes HD OAR as it was received. Networks and local affilates can add all the pillar boxes they want to 4:3 content and call it 16:9, but the image on screen will always (still) have a 1.33 ratio and never a 1.77 ratio no matter how many (or what color) pillars are added.

With all this talk of AOR, I saw something pretty funny on Showtime-HD today with the movie "Groundhog Day". The whole movie is in 16:9 when all of a sudden it switches to 4:3 for about 60 seconds and then switches back to 16:9. The show was recorded and is totally reproducible, so it's clear it was broadcasted that way. Someone let a few frames go at 4:3, not sure how that master made it past QC but it’s a blooper that made me do a double take.

As I understand it, CRT-based TVs (direct-view or projection) can natively display 480i by switching to that resolution, so no scaling is required. Alternatively, if you have a fixed-pixel display (e.g. LCD or DLP), which require upscaling, and your TV does a better job than the Moxi at upscaling, then it is advantageous to select 480i, as well as 1080i, on the Moxi so that the 480i signals are passed through without any processing, allowing your TV to do the conversion. Correct and because CRT HDTVs have native 480i and 1080i it is also advantageous to select 480i as well as 1080i on the moxi so that both as passed through without any processing for the best possible picture quality.

Don the "HD Guru" from the Walla Walla office called and said that they had a meeting this morning and became aware of a problem that they didnt know about before. He said that it is being worked on now and will be fixed but no eta was given for the fix. He offered me a free month of service and knowing that they are aware of a problem and going to fix it, I'm back. I'll give them two months afterwards and if not fixed, bye bye for good.

Also Wipster, the local office had an old Moto HD box running and 793 said it was HDPPV, blah, I'll pass. I called the 866 number and they said they didnt know what it was but that Sacramento and Redding were getting UniversalHD soon so I can only hope we will to.

Thanks for the info dispatcher... I was hoping for Bravo (they've been talking about it in the local office for several months), but any addition is OK, even HD PPV if it's VOD. I use the VOD here occasionally and it looks OK, but no 5.1 sound, 480i output, and 4:3 AR. If the HD PPV isn't too pricey I'd welcome it.

What was the "problem" they discovered they didn't know about before? Everything appears to be working pretty good over here. Interesting about the box they gave you, although I've never been able to get the tuner signal out of the coax anyway. Have you tried to use the upgrade function to get to 3.2 (or do you want to)?

Wipster

i received the upgrade in st louis. is there a way to disable to 'start playing after 30 minutes' screen-saver like functionality? it's very undesirable when having conversations/etc and for rplcd or rpdlp owners it is unnecessary.

The guy wouldnt tell me what the problem was. He just said that they found one and it will get fixed. The wierd thing I just noticed, with my first two Moxi box's(yes I have had to swap to my third box now) I had VOD no problelms. With this newest box, the VOD is gone!! There is no option on the Moxi scroll bar, I cant tune to channel 999, nothing, just gone. I called Charter tech, they said yeah you should have it, sent a signal to the box and had me reset but still no VOD. I dont know if that may have been the problem here in the Walla Walla area or maybe just for my block or area but my VOD is now gone. If it keeps the HD from tiling like it was, I'll take that trade, though I will miss the VOD, it is cool. I will probably stop by the local office to make sure that this is normal sometime next week.

...Interesting about the box they gave you, although I've never been able to get the tuner signal out of the coax anyway...
Earlier Moxi units had coax outputs, and I think they were functional until the 3.0 update (late 2004), at which point they were deactivated. In addition, newer boxes do not have the coax output at all. MoxiGuy has mentioned that future Motorola units may again contain a functional coax output. However, now that Samsung will be producing units, I'm not sure about the status of future Motorola units.

...is there a way to disable to 'start playing after 30 minutes' screen-saver like functionality? it's very undesirable when having conversations/etc and for rplcd or rpdlp owners it is unnecessary.
I agree that it is annoying, and, in theory, it is unnecessary for TVs that don't experience burn-in. However, the live TV buffer available on the Moxi is pretty limited, so it can't stay paused indefinitely, and there is no way to disable the resumption of playing. The safest thing to do is to record the program, but then you lose your place. Not very ideal situations.

SoCalGuy-99,

I believe that your TV is stretching the 4:3 480i to fill your screen. As I recall, wipster said he has a Hitachi CRT-based rear-projection set, and that when he sets the TV up to leave the incoming signals alone, he gets 4:3 480i on the TV when 480i is selected on his Moxi.

I don't remember your mentioning what type of TV you have, but I am speculating that you might have a Mitsubishi CRT-based rear-projection set. One strange thing about those sets is that the "Standard" format setting actually stretches 4:3 480i content horizontally to fill the screen. There is another setting called "Narrow" that adds black bars to 4:3 480i to display it at its incoming aspect ratio. Whether you have a Mitsubishi or not, you may want to check your manual (other manufacturers may also use this terminology).

This is somewhat confusing, since I would assume that "Standard" would leave the incoming picture alone. On the other hand, maybe it makes sense for "Standard" to fill the screen, as Mitsubishi wants you to avoid burn-in. Hitachi may consider maintaining the incoming aspect ratio as "standard," and Mitsubishi may consider the safest way to avoid burn-in as "standard."

Please correct me if I am wrong on any of this, though. This stuff is more complicated than one might think.

On my TV (Sony rear-projection CRT), the "Normal" setting shows 4:3 in its native size, with grey bars on the sides. "Full" is the stretched version. On 1080i sources, there is no "Normal" setting at all (it's not even an option). There's also Zoom and Wide Zoom, which are self explanitory.

I agree that "standard" should leave the picture alone, but who knows

This may be common knowledge but it was pleasant news for me yesterday. We had a T-storm and power outage of a few minutes duration.
When I got home last night, I found that a program that I scheduled for recording was there, but in 2 pieces -- pre and post outage; the box re-set and picked up the scheduled recording. So I only missed a few minutes. My VCRs would never have done that.
Yay Moxi!

First, I'm pretty confident that there is no such thing as 4:3 1080i (or 720p). All signals coming in at those resolutions should be 16:9. Of course, the top/bottom and/or left/right sides of the 16:9 picture may just be bars added by the broadcaster to fill up the space, but the full signal should always be 16:9.


Please correct me if I am wrong on any of this, though. This stuff is more complicated than one might think.

This seems to be the issue that is tripping everyone up. Just because someone adds black bars to the sides of a 4:3 an image, it does NOT mean that the image's aspect ratio has changed. Technically you can claim the new image is in a “16:9” format, but the aspect ratio of the on-screen image is still 4:3. This is quite easy to prove by displaying a box that outlines the on-screen image. If you measure the box’s width, it will always be 1.33 times greater than its height. The only way to change the aspect ratio is to stretch the image to fill the screen. Then, when you measure the box, the black bars will be gone, and the width of the box should be 1.77 times the height. Notice that the format is still “16:9” but the aspect ration of the image has changed. When you stretched the image to fill the screen, which removed the black bars, you didn’t increase the image’s aspect ratio beyond 16:9 (unless you used a Zoom feature) you only change it to a 16:9 ratio.

For example, if someone has two identical HDTVs side by side displaying the exact same input, except one displays a 4:3 on-screen outline box with black bars on the sides, and the other displays a 16:9 on-screen outline box with no bars, no one can correctly say that the boxes have the same aspect ratio, otherwise they have to look the same, that’s what a aspect ratio is. A square and a rectangle do not have the same aspect ratio. Someone could claim that they are both in the “16:9” format but their aspect ratios are not the same. Note that the boxes do not have to be the same size but they must be the same proportion in order to have the same aspect ratio, which in this example means a width that equals 1.77 times the height. (Please note that 4:3 is not a true square and the term was selected for demonstration purposes only).

In addition, if someone attached black poster board to the sides of their 16:9 TV, with the face of the cardboard parallel to the screen, they may be able to claim that they have a new format but the on-screen image with still have a 16:9 aspect ratio no matter how far the poster board extends. Meaning the on-screen image would always have a width 1.77 times the height.

Now 480i verses 1080i is the amount of horizontal scans lines that the image has. So if someone has an image that has 1080i scan lines and a on-screen box with a width that is 1.33 times the height, then they have a 1080i 4:3 on-screen image. So as you can see there is plethora of 1080i 4:3 aspect ratio content being broadcast today in the “16:9” format.

I hope this helps as I am not trying (as your title suggests) to be me verses anyone. I’m just trying to clear up some misperceptions about on-screen images with 4:3 aspect ratios verses those on-screen images with true 16:9 aspect ratios. That’s why DVDs usually label 4:3 content with black bars as Pan and Scan and 16:9 content as Widescreen because they do not have the same aspect ratio, even though they can both be played on 16:9 TV screen and both "fill" the entire screen.

This may be common knowledge but it was pleasant news for me yesterday. We had a T-storm and power outage of a few minutes duration.
When I got home last night, I found that a program that I scheduled for recording was there, but in 2 pieces -- pre and post outage; the box re-set and picked up the scheduled recording. So I only missed a few minutes. My VCRs would never have done that.
Yay Moxi!
The same thing happened with me. I was glad that it didn't continue on the same recording, thus screwing it up. A very welcome improvement.

This seems to be the issue that is tripping everyone up. Just because someone adds black bars to the sides of a 4:3 an image, it does NOT mean that the image's aspect ratio has changed. Technically you can claim the new image is in a “16:9” format, but the aspect ratio of the on-screen image is still 4:3.

...


Now 480i verses 1080i is the amount of horizontal scans lines that the image has. So if someone has an image that has 1080i scan lines and a on-screen box with a width that is 1.33 times the height, then they have a 1080i 4:3 on-screen image. So as you can see there is plethora of 1080i 4:3 aspect ratio content being broadcast today in the “16:9” format.

I hope this helps as I am not trying (as your title suggests) to be me verses anyone. I’m just trying to clear up some misperceptions about on-screen images with 4:3 aspect ratios verses those on-screen images with true 16:9 aspect ratios.

...



I see what you're saying (I think). The difference is the "content" AR vs. the "broadcast" AR (for lack of better terms).

"True" HD must be in 16:9 AR. But if the content itself is 4:3, pillarboxes will be added to make it 16:9. So we "see" 4:3 content because we don't count the boxes as part of the image. But technically, they are in part of it when talking about HD, so the broadcast itself is 16:9.

I'm confusing myself now, so I'll stop :)

At the bottom of this page is a good table listing the 18 ATSC digital formats:

http://www.adelphia.com/cable_entertainment/hdtv_details.cfm

D

A goo dexample of this 16:9 vs the 4:3 is ESPNHD. When they are showing true HD material there are no bars on the side, but since almost none of there content is HD (which pisses me off) they have there little ESPN HD bars on the side to fill up the screen. here in colorado springs our local fox station does the same thing, adds bars to the 4:3 content on there HD channel. but the CBS station stretches it out to fill up the sides.

That’s why DVDs usually label 4:3 content with black bars as Letterbox and 16:9 content as Widescreen because they do not have the same aspect ratio, even though they can both be played on 16:9 TV screen and both "fill" the entire screen.The content does have the same aspect ratio in both cases, actually. 1.85:1 is 1.85:1, regardless of whether or not the DVD is enhanced for widescreen displays or not.

From my own experience with 3.2, my HD material is 16x9 and my standard definition material is 4x3. No more stretching, no pillarboxing/windowboxing...everything's working as intended. Maybe it's different for other people, but it's working wonderfully for me.

SoCalGuy-99,

What an exellent description regarding the AR. I am looking to buy an HDTV soon and hopefully this information will be useful in making my MOXI work for whatever I choose.

Also, one of the features we are looking for is the Music/Photo galleries. Is this included in the Adelphia, SoCal 3.2 update? Or does anyone know if it is coming anytime soon?

Thanks

...I hope this helps as I am not trying (as your title suggests) to be me verses anyone...
My message was not meant to be confrontational. I only intended to help resolve the different opinions that were stated. In retrospect, using "vs." in my title was a VERY poor way to start the message, and I apologize if it gave the wrong impression. I will fix it.

I think the main area of difference of opinion was on the aspect ratio that the Moxi outputs under 480i. When 480i is selected on the Moxi, and it is on a 480i channel, I am pretty confident that the Moxi is outputting 4:3 480i, not 16:9 480i. I think it is likely that your TV's confusing usage of the term "standard" to describe a format in which it is stretching the 4:3 480i to fill your 16:9 screen, and its usage of the term "narrow" to display it natively, fully explains the situation (if you have a Mitsubishi CRT or related TV).

On the 4:3 1080i issue, I don't think we have any difference of opinion. I was just pointing out that, unlike the different aspect ratios available with 480i, all HD content is technically 16:9. I agree that the "active" image within the 16:9 signal can have a 4:3 aspect ratio, or any other ratio for that matter, by virtue of addition of bars by the broadcaster. And I agree that it is useful to be aware of this. It is also useful to point out, though, that the Moxi cannot distinguish whether the incoming HD signal has bars around any of the edges, and it is just passing through whatever it gets without modification as a 16:9 HD signal when an HD resolution is selected.

I see what you're saying (I think). The difference is the "content" AR vs. the "broadcast" AR (for lack of better terms).



Yes you got it. And to demonstrate that this is not just semantics, imagine that instead of broadcasting black or grey colored pillars on the side of a 1080i 4:3, image that the broadcaster decided to place Advertisements on the either side of the screen. Something like, “This segment of Sports Talk is brought to you by Diet Pepsi”.

"Legally" the broadcaster could claim that they were broadcasting that channel in the 16:9 format, but not 1 of the 3 images on the screen would have a 16:9 aspect ratio. Instead, you would have a composite of (1) 4:3 image and (2) 5.77:1 images on the screen.

So it’s clear that although this nefarious broadcaster would be broadcasting in the “16:9” format, none of the content would have a 16:9 aspect ratio. In fact, if they were broadcasting all content in true 16:9 AR, there would be no room on the screen for the reprehensible ads.

The content does have the same aspect ratio in both cases, actually. 1.85:1 is 1.85:1, regardless of whether or not the DVD is enhanced for widescreen displays or not.

Yes you are correct that 1.85:1 is 1.85: I meant to refer to Pan and Scan which is 4:3. I’ve corrected the original post...

SoCalGuy-99,

Also, one of the features we are looking for is the Music/Photo galleries. Is this included in the Adelphia, SoCal 3.2 update? Or does anyone know if it is coming anytime soon?

Thanks J5,

No sorry photo galleries are not part of the 3.2 update from Adelphia Socal. From the managers I've talk to, the main priority is VOD which is still cooking in the pot.

SoCalGuy-99,

What an exellent description regarding the AR. I am looking to buy an HDTV soon and hopefully this information will be useful in making my MOXI work for whatever I choose.

Also, one of the features we are looking for is the Music/Photo galleries. Is this included in the Adelphia, SoCal 3.2 update? Or does anyone know if it is coming anytime soon?

Thanks

I don't know about availability, but I'm not sure I'd even want it on the current box. Why? Hard drive space.

I'm pretty sure the TiVo implementation of this functionality involves using part of your hard drive to store the info. My biggest criticim of the Moxi box is the storage capacity, and storing photos and music on it would just chew up more of it! Unless there is an effective streaming strategy, I know I just wouldn't use it very much (if at all). Heck, it is easier to just plug my camera into the RCA inputs on the front of the TV and display a flash memory card's worth of photos that way.

I know that photos and .mp3s don't take up nearly as much capacity as HD video recordings, but we've got a major shortage of drive space here!

I made my monthly call to Charter to see if MOXI is available for me yet. (Duluth, GA -- Gwinnett County)

This time, instead of NO, I got a cautious “Service looks to be activated for you but my Supp says that there are no boxes currently available in your area.”

Has anybody in the Atlanta area gotten MOXI yet? I know Athens and Gainesville have it. Does anybody have any more info?

Thanks

Yes you got it. And to demonstrate that this is not just semantics, imagine that instead of broadcasting black or grey colored pillars on the side of a 1080i 4:3, image that the broadcaster decided to place Advertisements on the either side of the screen. Something like, “This segment of Sports Talk is brought to you by Diet Pepsi”.

"Legally" the broadcaster could claim that they were broadcasting that channel in the 16:9 format, but not 1 of the 3 mages on the screen would have a 16:9 aspect ratio. Instead, you would have a composite of (1) 4:3 image and (2) 5.77:1 images on the screen.

So it’s clear that although this nefarious broadcaster would be broadcasting in “16:9” format, none of the content would have a 16:9 aspect ratio. In fact, if they were broadcasting all content in true 16:9 AR, there would be no room on the screen for the reprehensible ads.

Hmm...I should prepare for this.

I'm thinking the side panel of a cardboard fridge box cut into a 16:9 rectangle, spray painted black, velco and a nice 4:3 hole in the middle :)

My message was not meant to be confrontational. I only intended to help resolve the different opinions that were stated. In retrospect, using "vs." in my title was a VERY poor way to start the message, and I apologize if it gave the wrong impression. I will fix it.

I think the main area of difference of opinion was on the aspect ratio that the Moxi outputs under 480i. When 480i is selected on the Moxi, and it is on a 480i channel, I am pretty confident that the Moxi is outputting 4:3 480i, not 16:9 480i. I think it is likely that your TV's confusing usage of the term "standard" to describe a format in which it is stretching the 4:3 480i to fill your 16:9 screen, and its usage of the term "narrow" to display it natively, fully explains the situation (if you have a Mitsubishi CRT or related TV).

On the 4:3 1080i issue, I don't think we have any difference of opinion. I was just pointing out that, unlike the different aspect ratios available with 480i, all HD content is technically 16:9. I agree that the "active" image within the 16:9 signal can have a 4:3 aspect ratio, or any other ratio for that matter, by virtue of addition of bars by the broadcaster. And I agree that it is useful to be aware of this. It is also useful to point out, though, that the Moxi cannot distinguish whether the incoming HD signal has bars around any of the edges, and it is just passing through whatever it gets without modification as a 16:9 HD signal when an HD resolution is selected.


Sorry if I mistook the title, thanks for the explanation. You're correct the main area of the difference of opinion was on the aspect ratio that the Moxi outputs under 480i. But I felt that if there wasn't an agreement on what was meant by 1080i 16:9, and 1080i 4:3, 480i 4:3, and others, then it would be very hard to have a dialog.

Now on the 480i setting, I'm not using a TV's AR nomenclature as my guide. As I stated before, I had 480i 16:9 from the moxi and 480i 4:3 from the direct coax. So this seemed to be saying that the 16:9 was coming from the moxi. But upon further reflection, I noticed that the moxi was using the TV's Component inputs and the coax was using the TV's 75 ohm coax connector. So the TV could be stretching the 480i 4:3 signal at the Component inputs despite it stating it is using native passthru mode. I now have a call into the TV's Engineering department, as the tech could not guarantee that the TV treats the Component and Coax inputs signals the exact same way. This could explain why I see 4:3 one way and 16:9 the other way.

As far as the 1080i 4:3, I'm glad that we are in agreement, I just thought it was worth the effort to let other knows that adding pillars to the sides of 4:3 content does not automatically make it 16:9 content, it just makes it 4:3 content with pillars added to the side. And if the pillars where Ads instead of black bars, no one would consider that to have a 16:9 aspect ratio. So in reality there really is 1080i 4:3 content. And as far as the "moxi just passing thru whatever it gets without modification as a 16:9 HD signal when an HD resolution is selected." Again we are in complete agreement (as I shameless quote myself)


The moxi always passes HD OAR as it was received.


Thanks for all your feedback and insightfulness.

Hmm...I should prepare for this. I'm thinking the side panel of a cardboard fridge box cut into a 16:9 rectangle, spray painted black, velco and a nice 4:3 hole in the middle :)

LOL,

The sad thing is that with the advent of tivo and DVRs, I have been in meetings where this has been semi-seriously bantered around.

I don't know about availability, but I'm not sure I'd even want it on the current box. Why? Hard drive space.

....we've got a major shortage of drive space here!

Amen brother! Especially on HD!

But upon further reflection, I noticed that the moxi was using the TV's Component inputs and the coax was using the TV's 75 ohm coax connector. So the TV could be stretching the 480i 4:3 signal at the Component inputs despite it stating it is using native passthru mode.

Not that it applies to this conversation :) , but just for the record, that is exactly what my RCA F38310 does. It stretches ALL 4:3 that comes into the component inputs regardless of the options set. This is by design (and documented).

After a week of having 3.2, I have to say that it fixed a lot of the issues I had with the box. Last night, I randomly decided to press the VOD button (I do that every month just to see if it works), and viola it worked.

I was surprised, as I was told it was still a ways away.

All I want from the moxi is more hard drive space, faster response, and maybe a grid, and it will be perfect

Any ETA on a SoCal / LA Moxi 3.2 update? More specifically the Glendora/San Dimas area? Thanks.

I'm pretty sure the TiVo implementation of this functionality involves using part of your hard drive to store the info.

Nope. I use TiVo on another TV, and the music and photos are streamed from your PC with an app called "TiVo Desktop".

Nope. I use TiVo on another TV, and the music and photos are streamed from your PC with an app called "TiVo Desktop".
It is my understanding that the Moxi Photos feature (http://www.digeo.com/assets/datasheets/datasheet_applications.pdf) is available under software version 3.2 if you have a BMC9022D. However, it may only be available in the smaller individual cable systems (Sunflower and Bend). In this initial version, the photos are stored on the Moxi hard drive.

There is something called PC Link that is planned for future release in conjuction with Home Networking (http://www.digeo.com/assets/datasheets/homeNetworking.pdf) that will allow streaming from your computer. The last I heard, this was planned for late 2005, but I don't know whether it is still on time or even being considered anymore.

See my SPL Moxi FAQ (http://users.adelphia.net/~ksoltmann/SPLMoxiFAQ.htm) for more information.

I don't know about availability, but I'm not sure I'd even want it on the current box. Why? Hard drive space.

I'm pretty sure the TiVo implementation of this functionality involves using part of your hard drive to store the info. My biggest criticim of the Moxi box is the storage capacity, and storing photos and music on it would just chew up more of it! Unless there is an effective streaming strategy, I know I just wouldn't use it very much (if at all). Heck, it is easier to just plug my camera into the RCA inputs on the front of the TV and display a flash memory card's worth of photos that way.

I know that photos and .mp3s don't take up nearly as much capacity as HD video recordings, but we've got a major shortage of drive space here!

You might as well use the space, as 3 gigs has already been partitioned for Photo/Music.

cableric

You might as well use the space, as 3 gigs has already been partitioned for Photo/Music.

cableric

Oh you gotta' be kiddin' me! That's about 1/5 an HD movie!

Yeah, this HDD is too small. Still beats Satellite DVR and Tivo for the dough, but I hope they'll at least double that HDD in the future.

Earlier Moxi units had coax outputs, and I think they were functional until the 3.0 update (late 2004), at which point they were deactivated. In addition, newer boxes do not have the coax output at all. MoxiGuy has mentioned that future Motorola units may again contain a functional coax output. However, now that Samsung will be producing units, I'm not sure about the status of future Motorola units.

That makes sense, as it was first offered here in December 2004 (and I jumped on it) and it was 3.0 then, although that's about the same I found this forum and found out about 3.2... our local Charter office told us it was going to come out in February and we just got it last month... pretty par for the course.

Dispatcher, that's too bad about your VOD. I use it all the time as well, not only for movies but also the other content like video magazines. You were right about 793 being for HDVOD and I just found out what it will be used for: special events. The initial programming on it will be the Tyson fight tonight. It you check the programming in the channels area, you'll see it shows Boxing from 6 PM to 2 AM. If it was free I'd watch it, but for $50, no way. What's weird is I just noticed it shows it for $3.99 on the screen... maybe I'll take a picture of the screen just to document it and buy it anyway. Heck, I'd pay $3.99 to see Tyson get his as& kicked in HD.

Wipster

Got the 3.2 push South of Atlanta last weekend.
Now the HD lineup has changed.
Added INHD, a free preview for now,and dropped Braves HD.
Don't know if it is permanent or not.
Braves HD is better than FOX.
BTW can not record on MOXI while watching INHD.
Would have liked to have archieved Tysons apologetic
farewell.

BeeCee

Braves HD is Back and INHD(ch 799) is gone.

Would have liked to have archieved Tysons apologetic
farewell.

BeeCee

Well. I signed up for the $3.99 viewing on our new PPVHD, but no such luck, it wouldn't allow me to view and it didn't record. I too would have like to have seen Tyson go down one more time (until he runs out of money again... how long do you think it will take him to through this $5M?), but alas, it was not to be.

Off Moxi subject, but it's really been sad to watch what happened to Tyson. I remember watching him long ago on ESPN's Thursday (I think) Night Fights when he was up and coming and the announcers were predicting he would be the champ, but I don't think even then they realized how far he would go. Another example of how Don King has ruined boxing. If only Cus D'Amato had been able to influence him from the afterlife...

Wipster

I have been following this thread for awhile, but haven't seen anything lately on any updates about external HD support, or home networking support.

I currently have both Tivo and Moxi. I got the Charter DVR w/ Moxi, planning on using it as a replacement for the tivo. However, that will not happen until I can add more HDD space, and connect the Moxi to my network for music and photos.

Does anyone know the latest on additional features to Moxi?

From what i understand they are bot a ways off, probably 2006

By the way, in this set-up, we had one Moxi connected by DVI and component cables to the same TV, and were able to use the TV input to switch back and forth to compare the picture quality. I couldn't see any difference. You probably have much better eyes than I do, and a better TV as well, so you may well disagree. But I don't think I'm missing anything by using component.

what kind of tv where you using?

I made my monthly call to Charter to see if MOXI is available for me yet. (Duluth, GA -- Gwinnett County)

This time, instead of NO, I got a cautious “Service looks to be activated for you but my Supp says that there are no boxes currently available in your area.”

Has anybody in the Atlanta area gotten MOXI yet? I know Athens and Gainesville have it. Does anybody have any more info?

Thanks
**unofficially- the current VOD system in Gwinnett is not compatible with Moxi. The new VOD platform will be. It is being beta-tested in Athens right now, and should be "soft-launched" (activated in secret) in Athens this week to all subs. Once this new VOD platform is working to specs, it will replace the current VOD system in Duluth and Moxi will be launched. I can't give you a definite timeframe, but it is a HIGH PRIORITY for Charter at this time.** :)

Well, since the original post(two weeks ago I think), I have had three techs over and I have swapped out to my 3rd Moxi. The severe (unwatchable) HD pixelation problem is still there and the techs have no clue nor do they really care it seems. When they come over in the afternoon, the levels are perfect and the problem is not present. The problem does not occur everyday and appears to only be there in the evening time, after 7pm, a fact the techs dont understand "Problems arent time specific", they state. I tell them that I didnt have the problem with the old software and it only started with the 3.2, heck the 3rd Moxi I brought home was perfect with pre-3.2 and went to hell when it downloaded the 3.2. Rubbish they say, not possible. I then theorized that the street light out where the cable hooks up to the node is powered by uninsulated power lines running on porcelin conductors and that when they power up at night, they interfere with the signal and perhaps a quadshielded coax may help. The techs look at me like I was crazy. I have another tech coming out this friday, I am going to bug the hell out of the local techs till they fix it which I hate to do but it is an issue that needs to be fixed. If its not fixed in a couple of weeks, account will be getting closed. Anyone have any other ideas of what it might be causing this problem? Moxiguy, anything??

I had my Moxi swapped out Friday and have noticed a difference in what happens after an instantaneous power cycle. During the weekend storms we twice dropped power for, perhaps, a tenth of a second. Each time the Moxi sat there with the LED display quivering rather than rebooting until I pulled and replaced the power cord. Has anyone else seen such behaviour?

Thanks,
Terry

I had my Moxi swapped out Friday and have noticed a difference in what happens after an instantaneous power cycle. During the weekend storms we twice dropped power for, perhaps, a tenth of a second. Each time the Moxi sat there with the LED display quivering rather than rebooting until I pulled and replaced the power cord. Has anyone else seen such behaviour?

Thanks,
Terry

Ah yes the convulsing "8888" -- normal.

cableric

CableChick

Are you still lurking these threads? I sure hope somebody at Charter didn’t put a gag order on you. “Charter_LabGuy” seems to have disappeared about the same time you did.

The local customer service center says that my area is ready but there is a shortage of Moxi boxes and has no info on when they will be available. (Duluth Georgia) Is this the case as you know it?

Would you mind placing a HUGE order of MOXI’s for Duluth please.

How do I find out what software version I have on my unit?

How do I find out what software version I have on my unit?

Go to the Moxi menu. If it reads "About Moxi", you have 3.2. If it reads "Intro to Moxi", you have an older version.

You can also check via the Diagnostic Menu, lotsa details here: http://users.adelphia.net/~ksoltmann/SPLMoxiFAQ.htm

Well, since the original post(two weeks ago I think), I have had three techs over and I have swapped out to my 3rd Moxi. The severe (unwatchable) HD pixelation problem is still there and the techs have no clue nor do they really care it seems. When they come over in the afternoon, the levels are perfect and the problem is not present. The problem does not occur everyday and appears to only be there in the evening time, after 7pm, a fact the techs dont understand "Problems arent time specific", they state. I tell them that I didnt have the problem with the old software and it only started with the 3.2, heck the 3rd Moxi I brought home was perfect with pre-3.2 and went to hell when it downloaded the 3.2. Rubbish they say, not possible. I then theorized that the street light out where the cable hooks up to the node is powered by uninsulated power lines running on porcelin conductors and that when they power up at night, they interfere with the signal and perhaps a quadshielded coax may help. The techs look at me like I was crazy. I have another tech coming out this friday, I am going to bug the hell out of the local techs till they fix it which I hate to do but it is an issue that needs to be fixed. If its not fixed in a couple of weeks, account will be getting closed. Anyone have any other ideas of what it might be causing this problem? Moxiguy, anything??

Tell them you need to know what the MER and BER levels are and let me know. Hopefully they can do this at a time when it is tiling. A BER less than 29 and/or an MER of -1e6 or greater is going to be very problematic.

cableric

People!!!! You're killing me. Please get UPS systems for your home theater. Get something with active voltage regulation. That will smooth out the power and make everything work better and last longer. No surges or brownouts. Even full on power loss won't affect your system unless it lasts for several minutes. It's the only way to go.

CableChick

Are you still lurking these threads? I sure hope somebody at Charter didn’t put a gag order on you. “Charter_LabGuy” seems to have disappeared about the same time you did.

The local customer service center says that my area is ready but there is a shortage of Moxi boxes and has no info on when they will be available. (Duluth Georgia) Is this the case as you know it?

Would you mind placing a HUGE order of MOXI’s for Duluth please.
I used to be a Charter subscriber but had to change to D* because Charter could not get me a clean signal. My problem was very similar to dispatcher_21's except it was before 3.2. (I feel for ya dispatcher_21.)

Anyway, I live in Flowery Branch (Hall County). I was told Gwinnett does not use the Moxi. This was about 2-weeks ago. I was also told there is a shortage of HD receivers. Good Luck!

I have a Moxi from Adelphia and Samsung HLP 4674 DLP HDTV. What Universal remote will work with these units? What about the Harmony 688?

I have a Moxi from Adelphia and Samsung HLP 4674 DLP HDTV. What Universal remote will work with these units? What about the Harmony 688?
Check out the Remote Control section of my SPL Moxi FAQ (http://users.adelphia.net/~ksoltmann/SPLMoxiFAQ.htm).

I have the Harmony 676 and it works great with my Moxi box.

I did have to do a minor amount of key remapping (for example, I mapped the A and B buttons to Next and Back. I set an lcd menu button to Ticker, etc)

I do experience one quirk: when I first turn on my system, the remote sends a Moxi button command -- so every time I turn it on, I see the Moxi menu.

But other than that sort of thing, I have had no problems at all with my Harmony and Moxi.

All I can add to the discussion is a *ringing* endorsement for the Harmony. It does sound like a lot of coin, but it is simply a revolutionary change in remote usage. The biggest change is that the remote has "activity" buttons, that get everything set to do what you want to do (e.g. Watch a DVD, Watch TV, Listen to a Cassette, etc.). The Harmony makes day-to-day life, as well as changes, painless.

For example:

I recently made two *major* changes in my home setup. First, I went from TiVo to MOXI. Updating the remote took substantially less time than switching out one box and replacing it with another.

Second, I went from an old TV to an HD ready 16:9 beauty. This required a complete re-configuration of everything in the cabinet. CD changers, Receiver, VCR,... everything. Updating my Harmony remote was a simple exercise taking less than ten minutes. And as the ultimate validation, my Mom came into town for a few days and, with no additional "training" was still able to find the Weather channel and put in a DVD for the kids. Remarkable.


Which Harmony model are you using?
I just replaced a Sony DVD player with a Panasonic DVD recorder, and plan on getting an HDTV around the end of the year. I need something that will handle the Moxi plus all that.
And I've got to avoid what happened when I got home from work last night and my wife greeted me with: "I wanted to watch a DVD today but I couldn't get it to work." She was one button push from success, but it's way too complicated.
thx
barry

Does anyone here use a Moxi with a Samsung HLPXX67W TV? Back under the 3.0 software the DVI connector did not work at all and the component connector only worked if I set the Moxi to 1080i. (even though the native resolution of the set is 720p) After recieving the 3.2 software update both the DVI connector and component set to 720p work in spurts (3 seconds on, 10 seconds off, repeat) but are still unwatchable. 1080i still works correctly.

Is there any way to fix this? I'd like to use the new "Native-Mode" setting via the DVI cable, but as it is now I can't. :(

Dan

Anyone else experiencing this issue?

Since 3.2 upgrade I have had problems with FF or RW through the buffer of a live show. I might let the buffer get ahead while I am on the phone and when I resume watching I have no problem. The problem is when I go to FF through a commercial. Last night I took note of the problem and was watching Las Vegas. My buffer went back to a little before 8:20. I was watching and fast forwarding through the commercial at 8:42. When it got to 8:44 it jumped to the end of the buffer at 9:12. I had to RW back and ended up going back to 842 and hitting play. Then I hit FF once I saw I was still in the commercial break. It jumped to current when it passed the 8:44 time stamp again. This time I RW until 8:48 which I noticed is where the show came back on. I had no problems watching the rest of the show. The same thing happened during the 600pm news. I was at 6:22 and went to rewind to show my wife a story at 605. I ended up going to far back (559) before i hit play. I caught this and then went to FF to the story. it would get to 604 and then jump to live.

That was twice in one day but has happened multiple times already.

Rich

Is there any way to fix this? I'd like to use the new "Native-Mode" setting via the DVI cable, but as it is now I can't. :(From the sound of things, no. The most recent post about DVI (http://www.avsforum.com/avs-vb/showthread.php?p=5731029&&#post5731029) sounds like it's a while off.

...After recieving the 3.2 software update both the DVI connector and component set to 720p work in spurts (3 seconds on, 10 seconds off, repeat) but are still unwatchable. 1080i still works correctly....
There are two separate issues causing your problems. First, the DVI port was activated under software version 3.2, but the HDCP keys have not yet been distributed, and MoxiGuy makes it sound like it will be awhile before they will. Second, there is a known incompatibility between the 720p output of Motorola tuners and the component inputs on many Samsung TVs. See the recent discussion (http://www.avsforum.com/avs-vb/showthread.php?p=5726734&&#post5726734) on this topic. Also, see my SPL Moxi FAQ (http://users.adelphia.net/~ksoltmann/SPLMoxiFAQ.htm) for additional information on both of these topics.

By the way, I see that you are an Administrator/Moderator of another forum. Is there any way to put a sticky link to the FAQ at the beginning of this huge thread so that new members don't have to read through 3,200+ posts to find answers to their questions? I have tried contacting other AVS administrators, but I have not received any responses.

Since 3.2 upgrade I have had problems with FF or RW through the buffer of a live show...When it got to 8:44 it jumped to the end of the buffer at 9:12...
Multiple people have reported this behavior where the Moxi jumps to live TV while fast-forwarding through buffered content under software version 3.2. It sounds like Digeo has a bug to fix.

Which Harmony model are you using?
I just replaced a Sony DVD player with a Panasonic DVD recorder, and plan on getting an HDTV around the end of the year. I need something that will handle the Moxi plus all that.
And I've got to avoid what happened when I got home from work last night and my wife greeted me with: "I wanted to watch a DVD today but I couldn't get it to work." She was one button push from success, but it's way too complicated.
thx
barry
I'll post my Harmony remote experience... I started with a Harmony 659 and it worked fine with the Moxi. and the rest of my equipment. Recently I got the Harmony 880 and it works great, too. I like the key placement better on the 880 and some of its other bells and whistles. Yes, it is great. You just hit the activity button, i.e. "watch DVD" and it takes care of all of the "stuff" for you. My wife loves it !!

I'll jump on the Harmony band wagon, too. I have the 676 and think it's the greatest. I especially like the key placement vs. other Harmony remotes. It's very good for DVR jumping around keys. I haven't seen the new one yet but the color screen and recharging battery looks good! A bit pricey though, will wait for the deals to come before thinking about switching.

I have the Harmony 676 and it works great with my Moxi box.

I did have to do a minor amount of key remapping (for example, I mapped the A and B buttons to Next and Back. I set an lcd menu button to Ticker, etc)

I do experience one quirk: when I first turn on my system, the remote sends a Moxi button command -- so every time I turn it on, I see the Moxi menu.

But other than that sort of thing, I have had no problems at all with my Harmony and Moxi.


If you go to the site and set it up, it can set it to alwasy on for the moxi, that is what i did and the menue will not come up any more.

**unofficially- the current VOD system in Gwinnett is not compatible with Moxi. The new VOD platform will be. It is being beta-tested in Athens right now, and should be "soft-launched" (activated in secret) in Athens this week to all subs. Once this new VOD platform is working to specs, it will replace the current VOD system in Duluth and Moxi will be launched. I can't give you a definite timeframe, but it is a HIGH PRIORITY for Charter at this time.** :)

Cool! As an Athens subscriber I look forward to testing. Off-topic, I also read this week that BellSouth will be rolling out wimax service testing in Athens this summer. I guess it's a good time to be an Athenian.

Evan

It's June 15th and no 3.2 in West LA. The channels changed as scheduled though.
:(

It's June 15th and no 3.2 in West LA. The channels changed as scheduled though.
:(

I can second that. I am in the Glendora area.

No 3.2 in Encino. I never did understand how we came to believe that 6/15 was the date. Would whoever put that info out there please state the basis for it?

Which Harmony model are you using?
I just replaced a Sony DVD player with a Panasonic DVD recorder, and plan on getting an HDTV around the end of the year. I need something that will handle the Moxi plus all that.
And I've got to avoid what happened when I got home from work last night and my wife greeted me with: "I wanted to watch a DVD today but I couldn't get it to work." She was one button push from success, but it's way too complicated.
thx
barry

Heh. I use the 659, which is now one of their older models. When I bought mine, Harmony was still independent. Now, Logitech has bought them out. Same great web-based updates and service, though. Again, I can't recommend the Harmony enough.

The 880 does more, but the 659 does everything I need. I'll keep it untill the buttons fall out.

They can be pricey, but I just poked around online for a minute...

The Logitech website has the:
659 for $150
676 for $200
880 (and at least one other) for $250

Best buy has the:
659 for $135
676 for $180
and supposedly offers the 880, but I haven't seen it on the website

froogle.google.com shows:
659 starting at $90
676 starting at $135
880 starting at $200

Isn't the web cool?

Anyone else experiencing this issue?

Since 3.2 upgrade I have had problems with FF or RW through the buffer of a live show. I might let the buffer get ahead while I am on the phone and when I resume watching I have no problem. The problem is when I go to FF through a commercial. Last night I took note of the problem and was watching Las Vegas. My buffer went back to a little before 8:20. I was watching and fast forwarding through the commercial at 8:42. When it got to 8:44 it jumped to the end of the buffer at 9:12. I had to RW back and ended up going back to 842 and hitting play. Then I hit FF once I saw I was still in the commercial break. It jumped to current when it passed the 8:44 time stamp again. This time I RW until 8:48 which I noticed is where the show came back on. I had no problems watching the rest of the show. The same thing happened during the 600pm news. I was at 6:22 and went to rewind to show my wife a story at 605. I ended up going to far back (559) before i hit play. I caught this and then went to FF to the story. it would get to 604 and then jump to live.

That was twice in one day but has happened multiple times already.

Rich

Yeah, I had a really weird experience on Toon Disney Monday night.

I was watching "The Tick" (animation greatness, btw...) and paused it because my wife wanted to talk. After about 30 minutes, the buffer filled up and it resumed playing. My wife and I stopped talking for a couple mintues. Then the next commercial break came. I FF'd through the commercials, and paused, figuring I'd get about 3 minutes to continue the conversation. Well, we talked and talked for at least 10 minutes -- still paused!!

My wife went up to bed, and I continued watching. At the end of the show, I hit FF to get through the commericials to the next show, X-Men (what can I say? I'm a 12 year old trapped in a married-father-of-three-children-man's body). It was by then, 12:05 and X-men started at 11:30. Moxi skipped forward to live TV.

3X RW got me back to the beginning of X-Men, but I went a little too far, getting into the commercials in front of X-men. Instead of hitting Play, I hit FF once and skipped to live TV again. Again 3X RW, back to the beginning of X-Men, then PLAY, and it started playing OK. Then able to watch X-Men and skip commercials as normal.

Bizarre.

[When I talk about "bizarre" let's agree to ignore both my viewing choices and the fact that I was able to salvage my marriage despite the fact that I felt it was a good idea to pre-empt a conversation with my wife with a 12 year old cartoon.]

Anybody else notice that this thread is now over one year old?

Thanks to everyone for the thoughts, opinions, and insights.

Heh. I use the 659, which is now one of their older models. When I bought mine, Harmony was still independent. Now, Logitech has bought them out. Same great web-based updates and service, though. Again, I can't recommend the Harmony enough.

thanks, mvpgoblue, for your response and research, and everyone else who responded. It sounds really great.
I'm using an OFA Kameleon 8 right now and got it all set up with macros for moxi/tv and dvd use. I'll see how the household responds!
I'll probably go with a Harmony eventually; after using the Kameleon for many months I find myself picking up the Moxi remote, or the DVD recorder remote, for their hard buttons. Just easier to deal with than the smooth surface of the K.

barry

Sadly yes, I have Charter. This is extremely upsetting. It is apauling to me that a cable company will offer HD service, but supply a device with only component video output to deliver the HD picture.


I have MOXI with Charter in Michigan. I had an issue with my box after a week and a technician came out to take a look. He saw that I had both the DVI and component hooked up. He asked if the DVI was working. I told him that I could not get it to work. He said he would have been suprised if it did since the DVI is disable by Charter. He then mentioned he could get it working (if I did not say anything). However, he worked on many things and eventually had to replace the box. I forgot about his comment and he left an hour later.

The above leads me to think that there is something that a person can do at home to get the DVI port working. Anyone have any clues? I just want to free up one of my component inputs.

Dave

Hi all,

I just wanted to give a first impression of the new 3.2 fw. I have Adelphia cable in Socal and the version # that I am reporting on is 3.2.112.12LR-P.95897. The official release date here is June 15th but I have been asked by Adelphia to beta test it for them.
***

Hmmmm. . . wonder where 3.2 is.

Is anyone having problems with their box responding slowly? Mine appears to be getting slower & slower to respond to menu options.

Not all menu options though. Just some. it's really strange. I can scroll through the channel listings as fast as ever. But clicking Moxi shrinks the tv to the upper-right corner (showing a blank blue screen in the rest of the area, and it takes several seconds (probably 10 seconds or so) to get the menus to appear. Then switching between major categories (from Channel to Recorded shows, for example) is taking a few seconds now too. Then when I select a show, it takes several seconds from the buttonclick (and the sound effect) to when the "watch - recording options - close" menu appears.

I tried power cycling (I unplugged it from the wall - not just a soft reboot from the panel) my box over lunch today. we'll see if that helps (I have not had a chance to try anything after rebooting it)

I just wanted to give a first impression of the new 3.2 fw. I have Adelphia cable in Socal and the version # that I am reporting on is 3.2.112.12LR-P.95897. The official release date here is June 15th but I have been asked by Adelphia to beta test it for them.
SoCalGuy,
From what source did you get the June 15th date for SoCal Adelphia rollout of 3.2? Has the same source given you any further info concerning the release date? Is it delayed (again)?

I'm just asking since I haven't received it yet. :( (although I'm sure there will be a 2-3 day rollout window once they do release it....must....learn....patience...) :D

It's June 15th and no 3.2 in West LA. The channels changed as scheduled though.
:(

No update in Simi Valley either.

By the way, does anyone know if the US Open will be in HD (NBC on Sat/Sun or ESPN on Thurs/Fri) this week/weekend? I've been looking around but can only find HD listings for primetime content. Thanks

I am in San Diego. My box has not been updating since June 4th. I pushed the reset button, triggered program update, ip update, software update (in that order). Then I unplugged it and replugged it. Nothing seems to be helping. Is there anything else I can do myself? (Adelphia customer service has not been able to provide any remote solutions) Thanks.

...Is there anything else I can do myself?...
It sounds like you have a connectivity problem. Were any changes made to your wiring around June 4th, such as installation of a cable modem, adding a splitter for an additional TV, etc.? Check out the Advanced Troubleshooting section of my SPL Moxi FAQ (http://users.adelphia.net/~ksoltmann/SPLMoxiFAQ.htm) to check your IP addresses, signal levels, etc. Are you able to "ping" your Moxi from a computer?

I am in San Diego. My box has not been updating since June 4th. I pushed the reset button, triggered program update, ip update, software update (in that order). Then I unplugged it and replugged it. Nothing seems to be helping. Is there anything else I can do myself? (Adelphia customer service has not been able to provide any remote solutions) Thanks.They might have deprovisioned the modem inside the Moxi (could be using the terminology completely incorrectly). That turned out to be the problem when my box wouldn't download program guide updates anymore. Next time you talk to customer support, mention that specifically and see if that pushes them in the right direction.

Dumb question of the day: what does "SPL" stand for?

Just of our curiosity, where could I find discreete codes for the moxi? Got my Hitachi 57 programmed into the pronto, now I want to do the moxi at some point. I'm sure there's some functions on there that will need discreets

I am in San Diego. My box has not been updating since June 4th. I pushed the reset button, triggered program update, ip update, software update (in that order). Then I unplugged it and replugged it. Nothing seems to be helping. Is there anything else I can do myself? (Adelphia customer service has not been able to provide any remote solutions) Thanks.


I had a similar problem before. What do your IP addresses look like? What my problem ended up being was that when I replaced my internet cable modem, they messed up the coding on the Moxi box when provisioning the cable modem. To fix mine, I had a tech come to my home, call the dispatch and had them reprovision the Moxi.

...Dumb question of the day: what does "SPL" stand for?
There's a relatively dumb answer. When I finished the first version of the FAQ, I didn't want to "steal" the name "Moxi FAQ" from the MoxiFAQ.com web site, so I just put my initials (SPL) in front of it. Given the literally thousands of messages in this thread and on MoxiFAQ.com, and given the lack of an actual FAQ list on MoxiFAQ.com (despite its name), I thought it would be useful. In retrospect, "SPL" may be a bit confusing. I have considered changing the name to something like "Moxi Guide," since it's more of a guide now than a FAQ anyway.

Kudos to Degio

Last night while watching a recorded program, an emergency alert warning--possible tsunami-- interrupted the program.

While some, myself included, gripe about aspects of the Moxi box, I can only imagine the engineering that allowed the emergency signal to override the recorded show.

While I still may complain about “still no 3.2", my hat is off to the Moxi staff. If there had been an actual tidal wave, lives would have been saved.

Moxiguy, please pass on my appreciation

Gary Einstein

I am in San Diego. My box has not been updating since June 4th. I pushed the reset button, triggered program update, ip update, software update (in that order). Then I unplugged it and replugged it. Nothing seems to be helping. Is there anything else I can do myself? (Adelphia customer service has not been able to provide any remote solutions) Thanks.


First thing to do is call customer service and tell them you need to have your moxi box reprovisioned. If the CS doesn' understand what you are talking about ask to talk to a supervisor, or someone else that knows about the moxi box. The actual CS rep will not be able to do it, but they should be able to send a note to the department that does do it, and it should take less than 24 hours for them to do it.

Well, I talked to the Eagle Rock office. (I got the number after chewing out a cableguy for knowing nothing) He has "no information" when the 3.2 upgrade will occur. They did say it would happen in stages but he did not have a specific date for the roll out and said call him in a week. Typical bureaucratic b.s.

I also foolishly called Customer Service, thinking they may have some info since I haven't attempted that in about 3 months. Obviously, they had no information but someone is supposed to "get back to me" I really pushed with this guy for info, asked if he would allow me to beta test or if swapping the box to another box would have 3.2 pre-installed on it. No dice. No supervisor available. If any one calls me back with info I will post it. I'm not holding my breath.

If anyone gets info PLEASE post it. I was really hoping 3.2 would come our way today. This is 6 months of dealing with the idiots at Adelphia and free beta testing for Digeo....UGH

I did call service although I did not know the terminology re: provisioning so I will call them again and request that (I hope this is not a battle with thim) They said the DVR tech support would call within 48 hours, and that there will be a service call from 1-5PM PST. The customer service guy said that my unit has an IP, but I noticed several blanks in the service menu that usually show IPs that didn't have any. He also said that he was on some web page and that some button that normally allows them to 'reset' the box was grayed out. The customer service rep also said that if tech support could solve the problem, they wouldn't need the guy to come out, but if they couldn't solve it, then he would.

There haven't been any changes in wiring, etc since then (that I know of). The power went out at about 2AM PST a few days ago; I don't know if that is a factor. Since the updates stopped on the 4th and the power update happened only a couple days ago, I am thinking that is not a factor. I don't know how to ping the Moxi, would I just load up the command box on WinXP and type 'ping <insert Moxi IP address>' ?


Edit #1:

I pinged the Moxi from another computer on my LAN and the computer sent and received 4 packets. From the 'Main Overview' service menu the Homenet IP and CPE IP are not showing IPs althought DOCSIS is showing an IP.

Edit #2:

I just talked with them and they said their provisioning software is down (something called Sigma?) They said this makes it impossible for them to reprovision the box, at least this evening. They are hoping the software on their side will get back up before the service call tomorrow, allowing them to reprovision my box.

BTW, Why would the deprovision it at all? Payment is automatically paid in full each month so no issues there and no services have been removed or added recently.

grendyl-
That sounds like it could be the reprovisioning thing since there are missing ip address, also it could mean you have a bad box (which i have had 2 of). And if it is a bad box, make sure they reprovision it correctly, then after 24 hours of having the new box go into the menue and make sure it is getting updates, and does not need another reprovion. My new box had to be reprovision twice before it would stick.

BTW, Why would the deprovision it at all? Payment is automatically paid in full each month so no issues there and no services have been removed or added recently.


From what i understand the box sometimes will send a bad signal through there system. And there system will automatically "un-authorize" your box from there network.

No update in Simi Valley either.

By the way, does anyone know if the US Open will be in HD (NBC on Sat/Sun or ESPN on Thurs/Fri) this week/weekend? I've been looking around but can only find HD listings for primetime content. Thanks
None in TO either.
More empty promises?

No update in Simi Valley either.

By the way, does anyone know if the US Open will be in HD (NBC on Sat/Sun or ESPN on Thurs/Fri) this week/weekend? I've been looking around but can only find HD listings for primetime content. Thanks

Seems to be in std def. :(

From what i understand the box sometimes will send a bad signal through there system. And there system will automatically "un-authorize" your box from there network.

That is very interesting. I think they should at minimum send an automated text message to the Moxi as well so the user knows the box is being un-authorized.

I purchased my H659 from SurfRemoteControl. The buying experience was terrific and the remote is outstanding. I looked this morning, and they show a price of $99.95 and are advertising a $20 rebate from Logitech through 6/20. Go for it!

http://www.surfremotecontrol.com/store/h659.html

Terry

Is anyone having problems with their box responding slowly? Mine appears to be getting slower & slower to respond to menu options.

Yes, I am having the same problem. Everything seemed fine after the 3.2 update and then about a week later I started to notice a big slow down when scrolling thru the channel listings in the moxi menu. It annoys the crap out of me, so I now reboot the moxi box once a week which seems to help for a little while then it starts to get sluggish again.

Also, it is not just my moxi box I have 2 moxi boxes in my house and my brother has a moxi and all 3 boxes have the 3.2 update and they all seem to be sluggish as of late.

I did notice the reboot seemed to help me as well...

Seems to be in std def. :(

I think you're right. I checked in on ESPN's coverage this morning (Thursday) at 7:00 pacific. It was in SD. If NBC was going to be in HD, Espn would too, since it's all the same cameras and other equipment. I am pretty upset. What kind of a joke is it not to broadcast one of the biggest golf tournaments of the year in HD. The masters was incredible, visually. I was looking forward to the same for the US Open, but that's not going to happen.

Anyway, sorry for ranting off topic. I'll climb down off the soap box now.

Did MOXIGUY vanish after June 8th?? I know we have all posted problems but I have not seen him post in a while.

I too experience the slow down and I thought 3.2 was supposed to help with that. It gets real bad and is really making my wife mad with the slow down and the skipping ahead while FF. She is wanting me to get a media center PC or find another alternative, but I am trying to hold her off. I just haven't seen anything that these issues are known and being fixed.

Where are you MOXIGUY?

Rich

I got the skipping ahead with FF bug last night, too, hadn't noticed it before.
Haven't noticed much of a slowdown, tho.

That is very interesting. I think they should at minimum send an automated text message to the Moxi as well so the user knows the box is being un-authorized.


You would think, but apparently they dont even know it untill you call in. And actually if you just get a regular CS rep they can't even tell on there computer. Only the department that handels it would be able to tell.

BTW, Why would the deprovision it at all? Payment is automatically paid in full each month so no issues there and no services have been removed or added recently.Charter did the same thing to both my cable modem and the Moxi (within a couple weeks of one another). No idea why.

Something new this morning! My Moxi now lists CineMAX in the HD list, first it's NOT an HD channel, second I can't delist it! Third, I don't subscribe to CM. 4th I just get the Blue Screen of Death, at least if they're going to mess up let me see the channel! :(

I can't speak for all markets, but I know that when the Georgia systems were being upgraded to 3.2, the "trigger software update" on the Moxi menu did not work (it was remotely denied, but the Moxi unit would indicate the trigger was updating). The web-based tool Digeo supplies to the cable systems would not trigger the software update either. The 3.2 upgrade can take several days, as not all boxes receive the update at once.

I heard it rumored that resetting the box twice in a row might trigger the update during the days-long cycle, but I never could get it to work.

when you guys do start getting the 3.2 updates in your systems, you will probably have to just wait it out- the cable systems have no control of the order the units get the upgrade, and can not force an upgrade during that time.

I think you're right. I checked in on ESPN's coverage this morning (Thursday) at 7:00 pacific. It was in SD. If NBC was going to be in HD, Espn would too, since it's all the same cameras and other equipment. I am pretty upset. What kind of a joke is it not to broadcast one of the biggest golf tournaments of the year in HD. The masters was incredible, visually. I was looking forward to the same for the US Open, but that's not going to happen.

Anyway, sorry for ranting off topic. I'll climb down off the soap box now.

I know that it is off topic, but I'm willing to keep the rant going.

Why the h3!! do we have to see Jay Leno's chin in HD while being unable to get the important stuff!!!

Jerks.

I can't speak for all markets, but I know that when the Georgia systems were being upgraded to 3.2, the "trigger software update" on the Moxi menu did not work (it was remotely denied, but the Moxi unit would indicate the trigger was updating). The web-based tool Digeo supplies to the cable systems would not trigger the software update either. The 3.2 upgrade can take several days, as not all boxes receive the update at once.

I heard it rumored that resetting the box twice in a row might trigger the update during the days-long cycle, but I never could get it to work.

when you guys do start getting the 3.2 updates in your systems, you will probably have to just wait it out- the cable systems have no control of the order the units get the upgrade, and can not force an upgrade during that time.

Got mine 2 weekends ago South of Atlanta.
Any idea when there will be more HD programming?
I thought it would happen soon after update.

Thanks for any info

BeeCee

Just of our curiosity, where could I find discreete codes for the moxi? Got my Hitachi 57 programmed into the pronto, now I want to do the moxi at some point. I'm sure there's some functions on there that will need discreets

I haven't seen any hint of discreet codes for the MOXI. It would be very cool to have a discreet code for "Recorded TV". That's the only one I can think of that would be usefull to me though.

Damn, I'm bummed. They said they would reprovision it twice this morning and it should take 1.5 hours each time. Unfortunately, they didn't do it (or it didn't work, they won't tell me the status). They are sending out a guy but he usually doesn't show up until about 6 pm despite the 1-5pm window (I can't be here after 5 PM). I really love the layout of this unit (much more than Tivo), but without listings this thing is essentially a paperweight. The HDTV picture probably is a lot better than satellite could possibly just due to compression, but it seems that is my only option now :( I wish I could talk to someone at Adelphia with some power to get something done, but if it can't happen, oh well. I only wish Time Warner had already taken over. I hope this guy can come out and solve the problem, but I seriously doubt it given the skills of the guys around here.

Thanks everyone for the help, continue to enjoy your Moxi's. VOD once it gets to my area should thrill a couple guys around here for sure (another thing you can't get with satellite :P )

See when i talked to them say say it can take 24-48 hours to reprovision it, and it took them 24 hours for me. My guess is you have a bad box. and if the guy does not show up between the window, make sure you get credits for the period you have not had program info. You should get full credit for all the DVR and Box rental stuff. Also if the guy does not show up at the stated time, ask for his supervisors name and number and give him a call. Just keep going up that chain till you get it working the WAY you want it. Also i dont know about the state you live in, but usually they have laws stating you do not have to pay your bill untill the service is working the way it should be.

Something new this morning! My Moxi now lists CineMAX in the HD list, first it's NOT an HD channel, second I can't delist it! Third, I don't subscribe to CM. 4th I just get the Blue Screen of Death, at least if they're going to mess up let me see the channel! :(
Yeah, I got Cinemax channel 521 showing up on my HD list. I dont know why since my area does have CinemaxHD and it too is still on the list.