I got nothing coming from my DVI port. I only had 720p enable (since that is the navtive res). DVI is not yet enabled in your area. DVI is planned for our next major update. (sorry, I don't have a date)

MoxiGuy -

I've been having a problem here in Orange County, CA (Fullerton office) with NBC HD (904). I've had the problem on and off for months, ever since I got HD & the Moxi. The problem is I get a few horizontal lines of pixelation whenever they broadcast something that's truly in HD. The problem doesn't happen when they're broadcasting a program that obviously isn't HD. I have no problems on the other HD channels.

I had a tech out today, but of course he couldn't find anything wrong, because 904 isn't broadcasting anything in HD now. The tech said he's going to give my cell phone number to his supervisor, but I'm not going to hold my breath...

Do you have any idea what I should do to solve this? It's really irritating.

-Dan

I recently got Moxi installed. I hate the picture on the standard channels. I went back to using my regular digital box to recieve the digital cable servicies. On the Moxi box, I get alot of artifacts or blocks on HDNET and also have seen alot on Discovery HD. Is this the fault of the cable company or the Moxi DVR? I am using a 65 inch Mits to view the picture.

Lem52

...The problem is I get a few horizontal lines of pixelation whenever they broadcast something that's truly in HD. The problem doesn't happen when they're broadcasting a program that obviously isn't HD. I have no problems on the other HD channels...
I can't offer a solution, but I would suggest making a recording of the problem so that you can show it to the tech when they come to your house.

I recently got Moxi installed. I hate the picture on the standard channels. I went back to using my regular digital box to recieve the digital cable servicies. On the Moxi box, I get alot of artifacts or blocks on HDNET and also have seen alot on Discovery HD. Is this the fault of the cable company or the Moxi DVR? I am using a 65 inch Mits to view the picture...
It is "normal" for analog channels to look worse on the Moxi, because it is compressing them on the fly for storage on the hard drive as the live TV buffer. However, if the digital channels look better on another tuner relative to the Moxi when hooked up to the same cable, then it is clearly an issue with the Moxi itself, and not the cable company. One possibility is that the Moxi needs a bit stronger signal than your other digital box. Check the signal levels and modem connectivity of the Moxi to ensure that it is communicating optimally with the cable system network (see the TROUBLESHOOTING - ADVANCED section of the FAQ).

I can't offer a solution, but I would suggest making a recording of the problem so that you can show it to the tech when they come to your house.
Thanks! I will make sure I do that.

-Dan

WRT your "Today Show" problem...I suggest switching to "Fox and Friends." I can't stand Katie... ;) However, presuming you are attached to "Today" I don't know what to tell you. There doesn't seem to be any explanation for it, but my experience is that it happens to me the most frequently on NBC-HD no matter what show I'm watching.

If you watched the Today Show with Katie…..I think it’s apparent she has an aversion just to the thought of the Head ! :eek:

I get long segments of no audio (1-2 hrs.) on NBC HD in the evenings ….I would say about once every two weeks or so.(I do get sound on the 480i NBC channel at the same time.)

Particularly frustrating when you’ve recorded some show on said channel. :(

Hey All:

Anyone using the Moxi w/ a JVC Gx86 lcos set? Have you found any difference using the dvi/hdmi output vs. compnent cable output. Been switching back and forth, I also have a Panny S77 that Id like to fill the hdmi input with. Any thoughts?


Jonathan
(Cali)

When I program my moxi remote to control my Sony ES receiver, it works the volume fine. The problem is now the power button wont turn off my TV. Anyone have this problem?

mjsla@charter.net

When I program my moxi remote to control my Sony ES receiver, it works the volume fine. The problem is now the power button wont turn off my TV. Anyone have this problem?...
From the FAQ:

"Programming the Moxi remote to control your TV or audio receiver:...The current remote controls can be programmed to control either your TV or your audio receiver, but not both. If you program it to control your TV, you can control power, mute, and volume. If you program it to control your receiver, you can control mute and volume only (not power)...Supposedly, there is a revised remote in development that will add the ability to control you’re your TV and your receiver, and to control power on your receiver. Although MoxiGuy originally stated that these remotes may be available as soon as Spring, 2005, it is unknown if and when they will actually be available.

When I program my moxi remote to control my Sony ES receiver, it works the volume fine. The problem is now the power button wont turn off my TV. Anyone have this problem?

mjsla@charter.net

the moxi remote will control either a TV or a receiver, but not both and not a mix of two components' functions (Sony volume, TV power)....

How about in the Reading Pennsylvania area? Is DVI enabled there? I just had the BMC9012 installed yesterday. My cable company (Service Electric) told me "..sometimes it works sometimes it doesn't. We reboot it a couple of times and then use the component video". He rebooted it 5 times and it didn't work so he used the component video. Now I have a $125 DVI to HDMI cable doing nothing.

My cable company just switched our HD channels from 704-710 to 904-910. I get a picture on all the new channels, but the program guide has yet to update. It is still showing no data available. I can't record these channels until I have the guide up and running.

Is there a way to force update the guide?

How about in the Reading Pennsylvania area? Is DVI enabled there? I just had the BMC9012 installed yesterday. My cable company (Service Electric) told me "..sometimes it works sometimes it doesn't. We reboot it a couple of times and then use the component video". He rebooted it 5 times and it didn't work so he used the component video. Now I have a $125 DVI to HDMI cable doing nothing.

OUCH! Monster I presume? :eek:

Not sure. New episodes are on WB. Past seasons are on TNT. Have you set up separate series requests on both networks?
No, just those on TNT. But it seems to be working now (curious huh?) a day after I posted, it started working again.

My cable company just switched our HD channels from 704-710 to 904-910. I get a picture on all the new channels, but the program guide has yet to update. It is still showing no data available. I can't record these channels until I have the guide up and running.

Is there a way to force update the guide?
See splinke's FAQ (the link is in his signature, and he posted a few posts above).

-Dan

uh, why cant i get my stupid EPG to download or display?
i cant record anything and i have no idea what im watching

this sucks

i called and had the box provisioned, triggerd just about all the downloads and updates (i dont think that did anything though) went to the config tool (back, next, back, next in settings/channels) and set up everything, it said id would download the EPG, i still dont have anything

Anyone living in the Adelphia Socal area, Eaglerock as their main office, receive the 3.2 update yet. Im turning blue from holding my breathe. I was under the impression the entire SoCal area would be upgraded by 10/15. Anyone with any info on this???

We just go our moxi box about a week ago but I have just started playing with it to find out it's true capabilities. There are just a couple of things that I want to get straight..... The box has 2 USB 1.1 ports, 2 USB 2.0 ports, 2 firewire ports, a DVI out, and an ethernet port....and all of them are disabled? I just don't get it, it has to be expensive to put all of these ports on a box. If they were just going to be disabled then couldn't they just leave them off and spend the money on a little bit bigger HD. The very least that could be done is to put all of these ports under a little door in the back that has a warning on it "don't look in here unless you plan on being really excited at first and then really disappointed" That way I wouldn't have been so excited when the Charter guy dropped off the box and so disappointed later.
Any chance that since the Apple deal with downloading TV episodes to an Apple iPod has gone through, that the cable companies will loosen up their hold on backing up to hard media from digitial boxes.

Could anyone answer for me if this software version has any firewire capabilities? I'm running 3.2.171.8LR-P.108702. and I'd love to be able to grab shows via VirtualDVHS. I know its not likely but I thought I'd just ask... in case I should be hounding Adelphia SoCal about getting me a box that has FW out. Thanks!

Another week and another botched episode of West Wing from the Moxi ---- its all there in HDTV but NO SOUND!@@@@@@@@@!@

IT F*CK'ED UP ANOTHER EPISODE!!!!!!!!!!!!!!!!!!!!!!!! 3 out of the last 4 weeks have been WITHOUT sound ---- I came back to turn on TV and Crossing Jordan didn't have sound either even though Deperate Housewives and Grays Anatomy DO! I turned it to CBSHD then back to NBCHD and shockingly sound CAME BACK! ---- Note this all happened after the 3.2 upgrade....

Any fixes in the pipeline MoxiGuy??????

I just got a Sony KDF-E50A10 last Thursday, and Charter (San Luis Obispo, CA) came and installed a Moxi on Friday. I have it hooked in through component; 480i, 720p, and 1080i are all enabled (and my TV supports all of them). I'm very happy with it so far, and Saturday night I recorded a hockey game and a Discovery HD show and they both came out great. However, today I ran into problems.

I set up the World Series game to record on the local Fox HD channel at 4:30. I also set up a half hour show to record on HDNet at the same time; I also set up the WSOP on the regular (not HD) ESPN channel, since that's not broadcasted in HD anyway and would take up less space at 6:00 and 7:00. Given that I didn't have these problems with the hockey game or Discovery HD show, I'm thinking the simultaneous recording might have had something to do with the problems I had.

Anyway, I sat down at about 5:00 and started playing back the World Series game from the beginning. The video had lots of artifacts and some dropped frames; the audio was very choppy, and the game (although it was only pregame at this point) was completely unwatchable. I fast forwarded and checked it again every 5 minutes or so, and the problem persisted until I finally caught up with live TV; the problem was gone, and the game looked fine. At one point during the game, I paused it again, and then a minute or so later started it back up; I again ran into the artifacting/choppy audio problem, and once again, as soon I jumped ahead to live TV the problem was gone. I tried watching the HDNet show later, and it was completely unwatchable due to the same artifacting problem throughout all thirty minutes of it. The WSOP recordings on ESPN SD came out fine.

Does this problem sound familiar to anyone? I read the last five pages or so of this thread, but don't really know what to search for. I record a lot of stuff (especially once basketball season starts) so if this problem keeps happening I'm going to need a different piece of equipment, assuming I even have any choice in the matter. The fact that it only happened when playing back recorded TV and didn't occur with live TV seems to be a pretty clear indicator that the Moxi is messing something up rather than anything on Charter's end.

Goofyballer,

I watched the series live on SLO Charter and it had none of the problems you saw on the Moxi. Unfortunately, you don't have a "choice" from Charter. They no longer offer the SA8300 (which I have).

There is a local HD issues thread for this DMA. You might want to book mark it

http://www.avsforum.com/avs-vb/showthread.php?p=6409564#post6409564

all,

searched the thread and couldn't find an answer...maybe one of you experienced moxians can figure it out. i come from the 8300hd and replaytv world, so this moxi stuff is all new to me.

my parents are on their 3rd moxi box from charter -- and now i think they're just recycling broken ones.

this latest one has three recordings in the "recorded tv" section that i cannot delete. one even says "recording...", and it doesn't respond to "stop recording" or anything else.

does anyone know of anyway (hidden or otherwise) that i can "clean-up" all the hanging items laying around? i know they're going to just confuse the heck out of my parents.

thanks,
chad

I mentioned I have Charter in SLO for the sake of being thorough, but I don't believe they're the problem. The fact that it looked fine when watching live TV but was broken as hell when watching the same show from the hard drive definitely points to the Moxi as the culprit.

Ok, so I just ran a little experiment...at 4:45, I arbitrarily chose two HD programs to record at 5 (Making of Shrek 2 on HBO HD, and something about art on Wealth TV) that I had no interest in watching. I came back at 5:15, started both of them from the beginning and skipped through them to see how the video quality looked...sure enough, they both had major artifacting issues, and both of them looked fine when I skipped ahead to live TV. I recorded another program last night on HDNet (nothing else recording at the time) and it looked fine; given that I've had this problem if and only if I'm recording two HD shows at once, I have to conclude that my Moxi is having major issues with what should be a simple task. What should I do about this?

Could anyone answer for me if this software version has any firewire capabilities? I'm running 3.2.171.8LR-P.108702. and I'd love to be able to grab shows via VirtualDVHS. I know its not likely but I thought I'd just ask... in case I should be hounding Adelphia SoCal about getting me a box that has FW out. Thanks!

I have the bmc9012 w/ firewire I am using the firewirebeta from

http://www.thegreenbutton.com/community/shwmessage.aspx?ForumID=26&MessageID=104152

I can change channel via firewire but I have had no luck capturing with capDVHS or MCE.

When trying to capture with capDVHS i get
[ error 80070057: cannot start capture ]

Ok, so I just ran a little experiment...at 4:45, I arbitrarily chose two HD programs to record at 5 (Making of Shrek 2 on HBO HD, and something about art on Wealth TV) that I had no interest in watching. I came back at 5:15, started both of them from the beginning and skipped through them to see how the video quality looked...sure enough, they both had major artifacting issues, and both of them looked fine when I skipped ahead to live TV. I recorded another program last night on HDNet (nothing else recording at the time) and it looked fine; given that I've had this problem if and only if I'm recording two HD shows at once, I have to conclude that my Moxi is having major issues with what should be a simple task. What should I do about this?
Good experiment. I would save the recorded programs, explain the problem to a customer support representative at your cable company, and have them send a technician out with a new box. Then, you can show the problem to the technician. It may be worth looking at your signal levels to ensure that they are within the correct parameters, but if the recordings look fine when being viewed live or only one show is being recorded, then it is likely your box.

...does anyone know of anyway (hidden or otherwise) that i can "clean-up" all the hanging items laying around? i know they're going to just confuse the heck out of my parents...
I remember MoxiGuy had a good suggestion on this at one point, but I don't remember what it was. Frankly, it is pretty irresponsible of their cable company to give them a Moxi that had recorded programs on it. I'm pretty sure they are supposed to re-initialize the unit between customers, destroying any existing data. It is also a bit troubling that the box they gave them had programs that cannot be deleted by the normal process.

That said, you might want to try a hard reboot (unplug the unit for a minute, then plug it back in). Beyond that, perhaps you could try to to go into the recording options menu for the individual programs and set them to expire in 1 day, then set up some HD recordings to force their deletion.

Hey,

I do have a bmc9012 box from charter in Atlanta, GA.
The tech was installing the box and i saw him go into a diagnostic screen by
Holding down the menu button and the OK button on the unit itself. Unsure if it works with remote. It does give you the status of alot of settings including the home networking / ethernet network capabilities.

Drop me a email if you get anyting to work out of that.

Peace,
Kendo2k5.

Drop me a email if you get anyting to work out of that.Details on how to do that are in the FAQ linked in the post immediately above yours. Look for "On-Screen Diagnostics (OSD) menu" under "Troubleshooting - Advanced".

Hey,

I do have a bmc9012 box from charter in Atlanta, GA.
The tech was installing the box and i saw him go into a diagnostic screen by
Holding down the menu button and the OK button on the unit itself. Unsure if it works with remote. It does give you the status of alot of settings including the home networking / ethernet network capabilities.

Drop me a email if you get anyting to work out of that.

Peace,
Kendo2k5.

Welcome aboard. Not a "secret" here but it's buried in 80+ pages of posts. Good refresh for the uninitiated.

the moxi remote will control either a TV or a receiver, but not both and not a mix of two components' functions (Sony volume, TV power)....

This is true unless you have a Mitsubishi TV and use Netcommand. I programmed the MOXI remote to control the TV. The TV then takes the power command and turns on both the TV and the receiver. It does the same to the volume commands. The TV transmits a signal to the receiver to tell it to turn the volume up or down. :D

Late night Moxi shenanigans:

I've had some insomnia lately, and while I'm up watching tv, I've noticed on several nights that the picture freezes up and the channel I'm watching shifts to a screen that says I don't subscribe to that channel. I think it happens only on premium channels, but I'm not sure. Anyway, I'm vaguely aware that Moxi does some sort of downloading late at night, but is that supposed to affect the viewing; i.e., shouldn't you be able to continue watching whatever you're watching while it's doing its downloading? Or maybe it's another Adelphia SoCal problem?

Is it possible to record by time rather than menu? When I want to record 60 Minutes, I have to record the 6pm and 7pm timeslots because football always runs late. If I select "record series", it will only record from 6pm to 7pm and I'll miss most of the program.

Late night Moxi shenanigans:

I've had some insomnia lately, and while I'm up watching tv, I've noticed on several nights that the picture freezes up and the channel I'm watching shifts to a screen that says I don't subscribe to that channel. I think it happens only on premium channels, but I'm not sure. Anyway, I'm vaguely aware that Moxi does some sort of downloading late at night, but is that supposed to affect the viewing; i.e., shouldn't you be able to continue watching whatever you're watching while it's doing its downloading? Or maybe it's another Adelphia SoCal problem?

That happens to me too. I can confirm it's the Moxi (blue screen problem, and it's not even Windows!) by switching to my TV via CableCard. If the channel is OK, it's the Moxi. Often is. Resetting the Moxi or just trying tomorrow fixes it.

Is it possible to record by time rather than menu? When I want to record 60 Minutes, I have to record the 6pm and 7pm timeslots because football always runs late. If I select "record series", it will only record from 6pm to 7pm and I'll miss most of the program.

Future version. That is long enough out that maybe there'll be other choices by then.

Is it possible to record by time rather than menu? When I want to record 60 Minutes, I have to record the 6pm and 7pm timeslots because football always runs late. If I select "record series", it will only record from 6pm to 7pm and I'll miss most of the program.Like Joe said, recording by time is a ways off, but for now, you can pad out the length of your recording if you think something before it is going to run long.

Is it possible to record by time rather than menu? When I want to record 60 Minutes, I have to record the 6pm and 7pm timeslots because football always runs late. If I select "record series", it will only record from 6pm to 7pm and I'll miss most of the program.
\
Yeah been running into this problem has well. Damn football.... Only I keep getting 60 minutes instead of Cold case which comes on directly after.

-Phatty

:eek:
This evening while watching a DVD, Moxi box started to flash numbers like a re-boot.
Display panel then went dead.

In checking the box, I noticed smoke and immediately turned off the surge protector.

No unusual weather--no power surges. TV and DVD on same power /surge strip were ok.

Anybody else have a Moxi box that "self destructed"?

I wonder what would have happened if iI hadn't been home in front of the TV. Does the Moxi box have any built in protection, or could it have eventually caught fire?

Moxiguy or others, since the unit is always on, is this a potential fire problem? I'd ask the Adelphia installer when he comes to exchange the box, but I probably know more about Moxi than he does.

Gary Einstein

:eek:
This evening while watching a DVD, Moxi box started to flash numbers like a re-boot.
Display panel then went dead.

In checking the box, I noticed smoke and immediately turned off the surge protector.

No unusual weather--no power surges. TV and DVD on same power /surge strip were ok.

Anybody else have a Moxi box that "self destructed"?

I wonder what would have happened if iI hadn't been home in front of the TV. Does the Moxi box have any built in protection, or could it have eventually caught fire?

Moxiguy or others, since the unit is always on, is this a potential fire problem? I'd ask the Adelphia installer when he comes to exchange the box, but I probably know more about Moxi than he does.

Gary Einstein

You mean YOUR Moxi didn't come with the mandatory Halon anti-fire system? Mine did. I figured it was just ornimental?? :confused:

You mean YOUR Moxi didn't come with the mandatory Halon anti-fire system? Mine did. I figured it was just ornimental?? :confused:


Only asking if there is an internal circuit breaker---Although your halon system may be available with 4.0

Only asking if there is an internal circuit breaker---Although your halon system may be available with 4.0

I know from reading the FAQ that these boxes tend to run pretty hot. I had originally installed my Moxi in my Entertainment Unit on one of the cabinet shelves, but when I needed to have my box replaced due to sound issues, the installer suggested that I not leave the Moxi in a closed cabinet but instead place it where it can get plenty of ventilation to keep it cool.

The self-destructing and hot running Moxi raises another question:
If I am away from home for a week or two, can just unplug the Moxi and expect it to work when I return and plug it back in? My guess is that when I plug it back in, there will be no data for about an hour. But I wonder whether I'd have to call the cable co. and get them to send me a ping. What is the official Moxi recommendation on this?

The self-destructing and hot running Moxi raises another question:
If I am away from home for a week or two, can just unplug the Moxi and expect it to work when I return and plug it back in? My guess is that when I plug it back in, there will be no data for about an hour. But I wonder whether I'd have to call the cable co. and get them to send me a ping. What is the official Moxi recommendation on this?
You can either wait until the nightly update, or you can probably trigger an EPG update through the On-Screen Diagnostics.

Only asking if there is an internal circuit breaker---Although your halon system may be available with 4.0 The box has a heat sensor and will shut down automatically.

I couldn't find this problem in this thread, so I'll add it to the list:

When I know I am going to watch something that I have a sheduled recording for, and I don't want to record it anymore, I go into the "scheduled to record" menu and delete that episode.

It seems, however, that if I do this close to the episode's start time, like, say, within 15 minutes - when I switch to that channel and realize that the show I scheduled is actually up next and I want to watch it - it records it anyway, and I have to go manually "stop recording", and then delete the partially recorded show.

My concern is that while it is recording something I specifically deleted, that it is prematurely expiring something I really wanted to keep to make room for it, or it is not recording something that is in the same time slot on a different channel that I wanted to record because I'm watching the show I told it to delete.

Is this a valid concern?

How about in the Reading Pennsylvania area? Is DVI enabled there? I just had the BMC9012 installed yesterday. My cable company (Service Electric) told me "..sometimes it works sometimes it doesn't. We reboot it a couple of times and then use the component video". He rebooted it 5 times and it didn't work so he used the component video. Now I have a $125 DVI to HDMI cable doing nothing.

I am in Reading, PA too! I have a ~$6 DVI-HDMI cable from monoprice.com, though, so no big loss there.

However, I would love to have it working.

From Splinke's FAQ

"Vertical red or blue line
Originally, MoxiGuy referred to this problem as the "Moxi Measles" and said that it was a known problem that would be fixed in an intermediate version 3.2 update. More recently, he said that the Moxi Measles was a hardware issue that affected a subset of boxes that have all been replaced. In any event, some users report that the colored lines occur on digital channels, particularly VOD channels. Other users report that they occur on most SD channels, and only when they are upconverted by the Moxi to an HD resolution. Still other users report that they also happen when SD channels are output at their native 480i resolution."

Just wanted to add my experience. Brand new Moxi user in Charter/St. Louis land (10/17/05). HD channels look great. SD channels look fine, but often experience the above referenced problem. During the 10/19 Lost it was especially pronounced. I have:

9012 box
Version 3.2
Outputting 1080i for HD, 480i for SD
Component Out

Anything else you'd like to know?

The box has a heat sensor and will shut down automatically.

MG, Maybe mine is missing that sensor. I have the MOXI with the "AFS" (Anti-Fire System) option. See attached! :confused:

See the USB IS! active!

Joe -

You obviously have WAY too much time on your hands!

(cool pic tho).

Very funny picture, Joe. Just curious, what's that component in between the Moxi and the DVD player?

just got my Moxi box installed yesterday by Adelphia in Brea, CA and have a few comments.

I got the "old" box with the 80gig storage, DVI is disabled (I tried), its hooked up thru component. HD picture is amazing, but...and its a big but, the non-digital channels are HORRIBLE....I'm assuming there's nothing I can do right? I do have version 3.2, cuz I have the HDTV thing in my guide.

The box is on the noisy side, its in my bedroom, so I'm like 8-10 feet away from the tv. And it is on the warm side.

The response of the remote is slow, and when inputing numbers to change the channel, it changes too quick...ex. like when i'm inputing channel 911, sometimes I barely get the first 1 in and it changes to channel 91.....does that make sense :p

But my biggest gripe is the PQ of the non-digital channels below 100..... Am I stuck with it if I decide to keep the Moxi? I have a Sharp LCD if it makes any difference. When I had the normal digital box, the PQ wasn't great, but it was good, but it is noticibly bad now.

Is the new box out yet in my area? If yes, can I request to get it, and will it help with PQ?

Anyone around my area that can relate to me?

...But my biggest gripe is the PQ of the non-digital channels below 100..... Am I stuck with it if I decide to keep the Moxi? I have a Sharp LCD if it makes any difference. When I had the normal digital box, the PQ wasn't great, but it was good, but it is noticibly bad now.

Is the new box out yet in my area? If yes, can I request to get it, and will it help with PQ?...
Make sure you have 480i checked (in addition to one or both HD resolutions) in the HDTV Setup menu (if your display supports 480i). This will prevent the Moxi from trying to upconvert 480i to HD, which can significantly degrade picture quality. That said, the Moxi must compress all incoming analog signals using MPEG2 compression to store it on the hard drive, and the compression reduces the quality relative to direct tuners. Some other DVRs probably do a bit better job at the compression, and future Moxi boxes may improve on this, but there really isn't anything you can do about it now, other than making sure your signal level is good enough such that the Moxi isn't compressing an already "snowy" picture.

Make sure you have 480i checked (in addition to one or both HD resolutions) in the HDTV Setup menu (if your display supports 480i). This will prevent the Moxi from trying to upconvert 480i to HD, which can significantly degrade picture quality. That said, the Moxi must compress all incoming analog signals using MPEG2 compression to store it on the hard drive, and the compression reduces the quality relative to direct tuners. Some other DVRs probably do a bit better job at the compression, and future Moxi boxes may improve on this, but there really isn't anything you can do about it now, other than making sure your signal level is good enough such that the Moxi isn't compressing an already "snowy" picture.


thanks for the response, and yes I have 480 checked, along with the HD resolutions.

How can I check my signal level?

And snowy picture is a perfect way of describing it.

One more question, is the new Moxi box out there yet, the one with the bigger drive.

thanks for the response, and yes I have 480 checked, along with the HD resolutions.

How can I check my signal level?

And snowy picture is a perfect way of describing it.

One more question, is the new Moxi box out there yet, the one with the bigger drive.
I would suggest reading my FAQ for more information (see the link in my signature).

Very funny picture, Joe. Just curious, what's that component in between the Moxi and the DVD player?

It's an XBox.
It's the top device I thought would confuse ;)

From Splinke's FAQ

"Vertical red or blue line
Originally, MoxiGuy referred to this problem as the "Moxi Measles" and said that it was a known problem that would be fixed in an intermediate version 3.2 update. More recently, he said that the Moxi Measles was a hardware issue that affected a subset of boxes that have all been replaced. In any event, some users report that the colored lines occur on digital channels, particularly VOD channels. Other users report that they occur on most SD channels, and only when they are upconverted by the Moxi to an HD resolution. Still other users report that they also happen when SD channels are output at their native 480i resolution."

Just wanted to add my experience. Brand new Moxi user in Charter/St. Louis land (10/17/05). HD channels look great. SD channels look fine, but often experience the above referenced problem. During the 10/19 Lost it was especially pronounced. I have:

9012 box
Version 3.2
Outputting 1080i for HD, 480i for SD
Component Out

Anything else you'd like to know?

I have a moxi with this problem also. I have found that when I reset the moxi the line goes away. Eventually it will come back though. I don't usually see it again for weeks. That is proabablly do to some scheduled reboots that happen occasionally and the amount of time I watch it. I have seen it on analog channels and digital. I am pretty sure that your box would need to be swapped to completely resolve the issue. The problem is...does the cable company know which boxes are affected by this problem. What is your serial number?

I'm a new (2 weeks ago) Moxi user (BMC9012) in Rochester, MN, and I actually unchecked the 480i box because otherwise I had "fat" people with a stretched 4x3 on 16x9 viewing, or I had to manually adjust the ratio on the projector. With only 720p (I have an Infocus SP5000) checked, it does show the SD channels in the correct ratio (4x3 with black bars on the side) with very little PQ difference in my opinion. I know SD will suck and I accept it (I'm not going to spend mega bucks for an iScan HD), at least until better scalers come along. If I wanted to watch SD for hours, I'd go upstairs to our normal 27" TV.

The HD is great from the local channels, the national feeds are pixelated fairly often due to some hardware issues Charter has had (which they supposedly said they are fixing in the next couple of months). Overall, fairly happy with Moxi and HD.

What I'd like to see is parental controls a bit differently. If I unlock the channels, it unlocks all channels for 4 hours regardless of rating. I may wish to unlock PG-13 for my oldest child on occaision but still not allow them free roam to all the other ratings (R, TVMA, etc). I also can't wait for a potential external HD expansion!

Is there a quick and easy way (a button perhaps) to lock channels once they are unlocked? Or do I have to go to the settings menu again to lock them?

I have been using the moxi box for about 9 months now.

I have noticed the many improvements and disimprovements...the fast forward skip is really annoying

Here is a suggestion....why not allow us to setup a playlist so that we can watch our shows without having to select them each time...

It would be really handy for parents who want to select programs they want their kids to watch especially when they are gone or busy.

The games are also working, and were fun at first, but became boring quite quickly. Perhaps add more games, or allow users to download from a list even if at a small extra charge.

I just joined the forum, and I couldn't agree more with the comments of this post that I found back in 1994. Along with being able to remote schedule and USB access (for additional hard drive capacity), a playlist that would allow you to playback all of your shows in a row would be a fantastic edition to the MOXI box. I emailed this suggestion to the guy who runs the big SPL Moxi FAQ, and he was unaware of anyone else making the playlist feature. I hope someone from Moxi sees this requests and considers adding it as a possible feature in a future firmware release.

BillyPritchard, how long were you on the waiting list to get the Moxi? I am on the list.

BillyPritchard, how long were you on the waiting list to get the Moxi? I am on the list.

Well, I actually wasn't on any sort of waiting list. I called to switch from DirecTv to Charter, and they got me scheduled and setup within about a week. It wasn't until I came on here that I learned some people were on a waiting list. Maybe I got in before supply ran short?

:rolleyes:
As an update to my earlier post, fried Moxi box was switched out yesterday. Installer said was because earlier installer used the wrong power cord with too low ampage. Probably did not replace cord, but used one from pre-Moxi box.

(As an aside, A* still has its problems. It took the installer over 45 min to get A* to send info to box to activate. He finally had to call out of area to get off hold. Installer said what he has been told no Moxi-mate for So-Cal., but dvd w/ larger hard dive is in the pipeline)

Showed the installer CEO Joe's photo--thought it was great.

Gary Einstein

:rolleyes:
As an update to my earlier post, fried Moxi box was switched out yesterday. Installer said was because earlier installer used the wrong power cord with too low ampage. Probably did not replace cord, but used one from pre-Moxi box.

(As an aside, A* still has its problems. It took the installer over 45 min to get A* to send info to box to activate. He finally had to call out of area to get off hold. Installer said what he has been told no Moxi-mate for So-Cal., but dvd w/ larger hard dive is in the pipeline)

Showed the installer CEO Joe's photo--thought it was great.

Gary Einstein

These cords are pretty standard I have used cords from prior motorola DCTs without a problem. For the most part if it fits in the plug in the back of the dvr and in the wall socket it will work since there is no transformer in the cord itself.

I'm getting an intermittent buzzing noise on various channels on the tv attached to my MoxiMate. Has this been a problem for others? Is there anyway to resolve it without calling Charter?

I had a second Technician come out today from Adelphia to help clear up my issue with recording HD with no sound (primarily on NBCHD). I live in orange county, and these issues have only been around since the 3.2 upgrad. Two weeks ago the tech replaced my box, checked the signal, swapped splitters, and recrimped some connectors getting a signal the tech was happy with. I then spent an hour cleaning off all the previous recorded programs from whoever previously had the box, and I thought everything was good. Two weeks later and 10 different shows with no sound I was pissed and got another Tech out here today. He took one look at the trouble reported and said its a bug in the 3.2 update. He checked the signal anyways, but said it was perfect. He said he's had a dozen of these calls for the same problem, and I believe him based on what I've seen on the forum.

So what is being done?

The adelphia tech told me they would be conferencing with Digeo later today about this issue, apprarently Digeo is blaming it on Adelphia's equipment, but i've seen other people on this forum complaining about the same issue, and they don't have Adelphia. With the Time Warner change about to happen, they haven't yet decided if they are going to keep the Moxi's or switch back to Scientific Atlanta like they use in other parts of the country. At this point i'm so fed up I hope they switch, Digeo needs to learn some responsibility if they want to keep the cable companies using their product. Minor software updates once a year isn't going to cut it. I hope a fix is on the way, i have basically stopped using my box and will be returning it soon.

With the Time Warner change about to happen, they haven't yet decided if they are going to keep the Moxi's or switch back to Scientific Atlanta like they use in other parts of the country.

You know why they’re considering the S.A. box?

(I’ve never had an S.A. box but from what I’ve been told)….. They’re far less labor intensive for the techs to initially set-up compared with the Moxis....and less problems after set-up for that matter.

This translates into shorter cableman visits, fewer return visits from your friendly local cable guy…….and LESS operating costs for the company.

FWIW, I’ve also been intermittently suffering from the absence of sound on NBC HD – when at the same time it comes through perfectly via the 480i NBC channel……and I made sure I received a factory fresh Moxi box from Adelphia that had never been used by any subscriber or visited Adelphia's service dept. for a reported problem.

Anyone living in the Adelphia Socal area, Eaglerock as their main office, receive the 3.2 MOXI update yet. Im turning blue from holding my breath. I was under the impression the entire SoCal area would be upgraded by 10/15. Anyone with any info on this???

I am in Reading, PA too!

However, I would love to have it working.

I live about 15 mi outside of Reading, PA, and my cable company is Service Electric Cablevision. I had a BMC9012 (Moxi) installed about 2 months ago, and just recently (about 2 weeks ago) purchased a HDTV.

DVI output from the MOXI is working for me. Haven't even tried the composite output, as DVI worked without any issues. The only thing I recall changing in the Moxi setup was to select support for 1080i, as my box was originally configured by the tech for 480i, as I didn't have the HDTV at the time.

no shows recording. why is this happening? 14 series set to record. keep until needed set. none are being recorded. anybody know how to just "reset" the darned thing or find out some way to get shows to record?

moxiguy, why would everything else on the box work (buffer, on-demand, etc.), but it not record?

this is our 3rd box from Charter (who completely suck) and this one came with someone else's shows already set to record, so i'm sure the other person sent it back to charter. it's replacing a box that refused to display hd (saw 1 second, then screen froze, then went to blue screen). now this box displays hd, but doesn't record. and this after waiting 8 weeks to just get a box.

honestly, after coming from replaytv and SA8300HD (time warner), the moxi/motorola stuff is absolute junk. even with the 3.2 software. i'm getting ready to switch to dish or directv.

no shows recording. why is this happening? 14 series set to record. keep until needed set. none are being recorded. anybody know how to just "reset" the darned thing or find out some way to get shows to record?

moxiguy, why would everything else on the box work (buffer, on-demand, etc.), but it not record?

this is our 3rd box from Charter (who completely suck) and this one came with someone else's shows already set to record, so i'm sure the other person sent it back to charter. it's replacing a box that refused to display hd (saw 1 second, then screen froze, then went to blue screen). now this box displays hd, but doesn't record. and this after waiting 8 weeks to just get a box.

honestly, after coming from replaytv and SA8300HD (time warner), the moxi/motorola stuff is absolute junk. even with the 3.2 software. i'm getting ready to switch to dish or directv.
Is it possible that you have them all set up as "first-un only," and they have all been re-runs. That is probably unlikely. You can check the "canceled & deleted" menu to potentially check the reason for the failure to record (it should be listed in parentheses). If the programs don't show up at all in this menu, something more serious may be wrong. You can try a hard reboot by unplugging the Moxi and plugging it back in. If none of this works, you may need a new one.

I have had MOXI for about 4 months now. Things are running pretty smoothly with the exception of an issue I am having with about 3 of my HD channels.

Here is what happens--While watching or recording on these channels CBS--HD, ESPN--HD and sometimes Discovery HD Theater I have a a brief moment of pixelation and audio drop out. It does not happen all of the time, but does sometimes happen as often as once a minute. It is particularly annoying during football games when in happens in the middle of a play.

I read Splinke's FAQ section on this. Signal is not an issue. Signal strength on these channels and others is between 32 and 36 every time I have checked it (about 10 times over the last week when the pixelation is happening). The AGC also seems to be correct (though sometimes higher than what Splinke has).

The only thing that seems to be consistent on these channels with the dropouts is the frequency on them (105-107 Mhz) is lower than the other HD channels (699 Mhz or higher).

The other thing that Splinke mentions is other electronic equipment that may be interfering with the signal. Has anyone had any success in identifying specific equipment that has caused interference with their systems?

Any help or suggestions on this issue would be greatly appreciated.

Brad

Brad, that sounds kinda like the problem I was having...does it happen when you watch live TV? Mine only did that when I was watching from the buffer or tried recording two shows at once.

I called Charter and told them about my problem, they came out on Friday and gave me a new Moxi box. The tech said my signal was perfect, and I think I heard him say on his radio that the box he was installing was brand new. So, tonight I set up 60 Minutes (which I thought would be HD but wasn't :( ) on CBS HD and a Papa Roach concert on HDNet to record at 7. At 7:07, I start watching the Papa Roach concert from the beginning; at 7:14, the video starts getting choppy/pixellated/artifacted/whatevered and is completely unwatchable. I skip ahead to live TV, and the rest of the concert is fine. In another non-coincidence, the 60 Minutes recording also had the same artifacting problem from...surprise, 7 minutes in to 14 minutes in.

This problem is completely ridiculous; sometimes, I can't even watch TV from the buffer without having this problem. I press pause while watching an HD show, un-pause it three seconds later, and the show is completely unwatchable until I jump back up to live TV. I'm starting to get pissed off about this...two separate boxes and I'm having the same problem with an insanely basic feature. What a crappy product.

Is it possible that you have them all set up as "first-un only," and they have all been re-runs. That is probably unlikely. You can check the "canceled & deleted" menu to potentially check the reason for the failure to record (it should be listed in parentheses). If the programs don't show up at all in this menu, something more serious may be wrong. You can try a hard reboot by unplugging the Moxi and plugging it back in. If none of this works, you may need a new one.

thanks, splinke. unfortunately, i've tried all the logical things to do. i was hoping for something more along the lines of a miracle solution (like a hidden easter-egg of "downloading beta 4.0" or "fix-all")! nope, no shows have ever appeared in the failure-to-record menu, nor do shows appear in the list of Scheduled-shows. plenty of shows appear in the Series-options screens, though. and, yes, i've reset and rebooted...twice!

looks like i'm going to need a 4th one.

anyway, thanks for responding, and thanks for the work you've done on your faq, too!

I had a second Technician come out today from Adelphia to help clear up my issue with recording HD with no sound (primarily on NBCHD). I live in orange county, and these issues have only been around since the 3.2 upgrad. Two weeks ago the tech replaced my box, checked the signal, swapped splitters, and recrimped some connectors getting a signal the tech was happy with. I then spent an hour cleaning off all the previous recorded programs from whoever previously had the box, and I thought everything was good. Two weeks later and 10 different shows with no sound I was pissed and got another Tech out here today. He took one look at the trouble reported and said its a bug in the 3.2 update. He checked the signal anyways, but said it was perfect. He said he's had a dozen of these calls for the same problem, and I believe him based on what I've seen on the forum.

So what is being done?

The adelphia tech told me they would be conferencing with Digeo later today about this issue, apprarently Digeo is blaming it on Adelphia's equipment, but i've seen other people on this forum complaining about the same issue, and they don't have Adelphia. With the Time Warner change about to happen, they haven't yet decided if they are going to keep the Moxi's or switch back to Scientific Atlanta like they use in other parts of the country. At this point i'm so fed up I hope they switch, Digeo needs to learn some responsibility if they want to keep the cable companies using their product. Minor software updates once a year isn't going to cut it. I hope a fix is on the way, i have basically stopped using my box and will be returning it soon.


This is like the 6th week in a ROW that the Moxi has messed up the sound on West Wing --- and its ONLY the West Wing No other shows..... ARRRRGH!!!!!!!!!!!!!!!!!!!!

Moxi missed the new episode of the simpsons(I have set to record series first run only). It said it was a repeat even though the program info was listed properly in the guide.

Moxi missed the new episode of the simpsons(I have set to record series first run only). It said it was a repeat even though the program info was listed properly in the guide.

Season premiere isn't until next week:

"Treehouse of Horror XVI"

Bart ends up in a coma after attempting to jump from the roof to the swimming pool at Spinster Arms Apartments. In an effort to cope with the loss of their boy, the family takes in a robotic boy who quickly proves to be a better son.


Sunday Nov. 6, 8/7c. "

http://www.thesimpsons.com/this_week.htm

This is like the 6th week in a ROW that the Moxi has messed up the sound on West Wing --- and its ONLY the West Wing No other shows..... ARRRRGH!!!!!!!!!!!!!!!!!!!!

Moxi recorded The West Wing fine (and has for this entire season) on my box. I have Charter with 3.2 in St. Louis. Maybe the issue is with your local NBC affiliate?

. . . your large, economy sized grain of salt before continuing.

But, I switched to the 5M service from Charter Internet last week and to get me the best deal they had to switch my TV package around. In true Charter fashion they screwed it up and some my movie channels were missing. The tech I wound up with was surprisingly helpful and knowledgeable and had me fixed up in no time. Before I thanked her and hung up I mentioned that we in the Apple Valley / Rosemount area have been seeing the VOD channel on 999 but after "pressing OK to activate service" nothing happens. She said they were still fine tuning but it would be available mid-November.

FWIW . . . . . . .

Moxi recorded The West Wing fine (and has for this entire season) on my box. I have Charter with 3.2 in St. Louis. Maybe the issue is with your local NBC affiliate?

I have Charter in Middle Tennessee, and I have had the same problems with NBCHD. The picture is pixelated and sound drops every 30 seconds or so.

And it appears to only be a problem on NBC. I called Charter and they said I was the only one having this trouble and no one else reported it.

Has there been any movement on the problem with some 4:3 HD screens? I thought I saw a couple of posts on it a week ago, but finding stuff in this thread can be ridiculous. MoxiGuy, do you still need pics?

I have been getting bad pixelization the last couple of months. It's getting to the point where I am not sure if anything I record will come out ok. It seems to happen at night, most of the HD channels and random SD channels. I can workaround this for a day or two by resetting the Moxi.

Finally, I got fed up and called up Adelphia. The CSR asked the standard questions of what I have done. I have reset the box from the reset button and unplugged it. He then told me that they have had alot of problems regarding this and or the Moxi in general. He stated a software fix for this, was slated for the first of the year. It seems like this has been this way since the 3.2 update. Has anyone else experienced this? I am in the Glendora area, if that helps.

Moxiguy - Are you aware of this problem and what fix might be coming out?

MoxiGuy, HELP!!!!

I'm in Orange County also, and NBC HD has pixelation lines through it that make it unwatchable. (Only when they're showing HD sources, however.) I don't even bother recording NBCHD any more. I spoke with a tech that claimed he'd have a supervisor call me, but of course that never happened. It's obvious a lot of people are affected by this.

I don't know what the problem is, but it only happens with NBCHD. I can't understand why they haven't fixed it yet. It really pisses me off.

Please, MoxiGuy, come to our rescue!!!

-Dan

I had a second Technician come out today from Adelphia to help clear up my issue with recording HD with no sound (primarily on NBCHD). I live in orange county, and these issues have only been around since the 3.2 upgrad. Two weeks ago the tech replaced my box, checked the signal, swapped splitters, and recrimped some connectors getting a signal the tech was happy with. I then spent an hour cleaning off all the previous recorded programs from whoever previously had the box, and I thought everything was good. Two weeks later and 10 different shows with no sound I was pissed and got another Tech out here today. He took one look at the trouble reported and said its a bug in the 3.2 update. He checked the signal anyways, but said it was perfect. He said he's had a dozen of these calls for the same problem, and I believe him based on what I've seen on the forum.

So what is being done?
The adelphia tech told me they would be conferencing with Digeo later today about this issue, apprarently Digeo is blaming it on Adelphia's equipment, but i've seen other people on this forum complaining about the same issue, and they don't have Adelphia. With the Time Warner change about to happen, they haven't yet decided if they are going to keep the Moxi's or switch back to Scientific Atlanta like they use in other parts of the country. At this point i'm so fed up I hope they switch, Digeo needs to learn some responsibility if they want to keep the cable companies using their product. Minor software updates once a year isn't going to cut it. I hope a fix is on the way, i have basically stopped using my box and will be returning it soon.

Has there been any movement on the problem with some 4:3 HD screens? I thought I saw a couple of posts on it a week ago, but finding stuff in this thread can be ridiculous. MoxiGuy, do you still need pics?Pics would help.

Can the folks who have a problem with sound on NBC HD, please supply some information.

1. Is it just West Wing, or other shows?
2. What city are you in? (Some of mentioned this, others have not. As you can see from some recent posts, this issue appears to be isolated to some specific locations--we'd like to get more info on that.)
3. Can you send a private message to my colleague MoxiBuddy with your Device ID number. (You can get that from one of the diagnostic screens. If you need help getting to the diagnostic screen, ask MoxiBuddy for it.)

Thanks

I have been getting bad pixelization the last couple of months. It's getting to the point where I am not sure if anything I record will come out ok. It seems to happen at night, most of the HD channels and random SD channels. I can workaround this for a day or two by resetting the Moxi.

I can't speak from long term experience but I can say that after having the box for 4 days now, I see all of what you are describing and its driving me nuts. Every program from HD to SD has intermittent breakups with sound and video. HD tends to be worse than SD but there is no channel bias. I know my connection is good, and I was getting perfect images before on my moto 6200 HD box. I'm ready to walk the box back in simply because what good is a dvr if everything it displays is randomly broken up? I'm not even sure where to start for help. I have gone through the faq that had tons of good info. Running 3.2 in West Los Angeles.

Also the tech that installed was pretty useless, I had to find out on here how to get the dvi up and running. but why am i shocked by that :p

Can the folks who have a problem with sound on NBC HD, please supply some information.

1. Is it just West Wing, or other shows?
2. What city are you in? (Some of mentioned this, others have not. As you can see from some recent posts, this issue appears to be isolated to some specific locations--we'd like to get more info on that.)
3. Can you send a private message to my colleague MoxiBuddy with your Device ID number. (You can get that from one of the diagnostic screens. If you need help getting to the diagnostic screen, ask MoxiBuddy for it.)

Thanks

1. I dont watch West Wing, but it happens to me on all NBC HD shows
2. Tullahoma, TN
3. Will do

1. It only happens with West Wing --
2. Arcadia, Ca
3. Will do....

Im in Orange County/Fullerton~Adelphia and I get pixelation & audio drop-out on alot of HDTV NBC Broadcasts, especially on "Vegas" on 9pm PST Monday Nites. It didnt happen as much b4 the 3.2 update.

PS~When the hell is Adelphia gonna get VOD activated w/the MOXI, jeeez. :rolleyes:

Can the folks who have a problem with sound on NBC HD, please supply some information.

1. Is it just West Wing, or other shows?
2. What city are you in? (Some of mentioned this, others have not. As you can see from some recent posts, this issue appears to be isolated to some specific locations--we'd like to get more info on that.)
3. Can you send a private message to my colleague MoxiBuddy with your Device ID number. (You can get that from one of the diagnostic screens. If you need help getting to the diagnostic screen, ask MoxiBuddy for it.)

Thanks

1. Don't watch West Wing either, it seems to happen on all HD (although ABCHD seems to exhibit it less) at the same time, including random SD channels.
2. La Verne
3. I can provide this, if it will help matters.

Im in Orange County/Fullerton~Adelphia and I get pixelation & audio drop-out on alot of HDTV NBC Broadcasts, especially on "Vegas" on 9pm PST Monday Nites. It didnt happen as much b4 the 3.2 update.
I'm in the same area, and I get the problem on most NBCHD programs also.

I experienced this problem before 3.2, but I only really noticed it when I tried to record The Tonight Show. That's the only HD show on NBC I ever really tried to watch until the start of the fall season, so I can't say whether it's better or worse since 3.2. I can, however, say that it *did* happen before 3.2.

-Dan

Can the folks who have a problem with sound on NBC HD, please supply some information.

1. Is it just West Wing, or other shows?
2. What city are you in? (Some of mentioned this, others have not. As you can see from some recent posts, this issue appears to be isolated to some specific locations--we'd like to get more info on that.)
3. Can you send a private message to my colleague MoxiBuddy with your Device ID number. (You can get that from one of the diagnostic screens. If you need help getting to the diagnostic screen, ask MoxiBuddy for it.)

Thanks

Adelphia Newport Beach, CA
Mostly NBC-HD with the audio missing, lots of shows though, Vegas, Law & Order (SVU, Criminal Intent, and original), Apprentice, and Martha Stewart Apprentice (those aren't even true HD). Also CBS-HD has some bad pixelation off and on, but I only watch CSI on that channel.
PM'd Moxibuddy two weeks ago with info and device ID, but no response.

MoxiGuy, Several folks have posted aboutan awful audio buzz on the MOxiMate connected TV. I have had the problem on and off but it seems to b get worse everyday. Now it is even effecting the picture that is now looking sort of llike a herringbone pattern.

Anything we can try? I've checked all the connections and havn't changed anything and it worked great for a month but now it is unwatchable.

Wayne in STL.

I can't speak from long term experience but I can say that after having the box for 4 days now, I see all of what you are describing and its driving me nuts. Every program from HD to SD has intermittent breakups with sound and video. HD tends to be worse than SD but there is no channel bias. I know my connection is good, and I was getting perfect images before on my moto 6200 HD box. I'm ready to walk the box back in simply because what good is a dvr if everything it displays is randomly broken up? I'm not even sure where to start for help. I have gone through the faq that had tons of good info. Running 3.2 in West Los Angeles.

Also the tech that installed was pretty useless, I had to find out on here how to get the dvi up and running. but why am i shocked by that :p


In my area there has been an issue with some of the moxi's tiling on channels with normal to moderately high signal levels. In some cases this is more promenant on one tuner than the other. This could explain why the 6200 was fine but the moxi is not with the same levels. Or it could be something else entirely...

Season premiere isn't until next week:

"Treehouse of Horror XVI"

Bart ends up in a coma after attempting to jump from the roof to the swimming pool at Spinster Arms Apartments. In an effort to cope with the loss of their boy, the family takes in a robotic boy who quickly proves to be a better son.


Sunday Nov. 6, 8/7c. "

http://www.thesimpsons.com/this_week.htm

Well I guess I feel stupid now....

Well I guess I feel stupid now....
I think you mean "DOH!"

-Dan

The Moxi f-ed up Prison Break for the second straight week. This time, I made positively sure I wasn't recording anything else, or watching anything else during the recording...but I got artifacting/tiling problems throughout the entire show anyway, and had to download a copy to watch the episode.

I called Charter today, they had me reset the box which did nothing, so on Friday I'm probably getting my third box installed.

I was also having problems with all the HD channels with audio dropouts and tiling.

The Charter technician came out and discovered that the signal going to my box was too hot, too much signal going to the box.

He ended up puting a splitter between the cable coming out of the wall and the Moxi. There's some kind of terminator on the other connection for the splitter. I guess these absorb some of the signal to knock down it's overall power level.

It seems to have done the trick but I'm still monitoring since my HD shows were reruns yesterday.

I was also having problems with all the HD channels with audio dropouts and tiling.

The Charter technician came out and discovered that the signal going to my box was too hot, too much signal going to the box.
You were probably having this problem on more than one channel, right? I had this problem too at one point, when I tried to use a signal booster. But I don't think my issues with NBCHD are related to this (especially since I'm not using the booster any more).

There are 10 kinds of people in the world. Those that understand binary and those that don't.
I *love* this line. I've seen it before, and it still cracks me up. Of course, I'm a computer programmer, so I get it. Still, it's great.

For some reason, that reminds me of a licence plate I once saw on the back of a Camaro Z28 that read "E9F2F8" (which is "Z28" in EBCDIC). I wondered how few people would ever get it. But *I* did and it was pretty cool. [/DIGRESSION]

-Dan

Im in Orange County/Fullerton~Adelphia and I get pixelation & audio drop-out on alot of HDTV NBC Broadcasts, especially on "Vegas" on 9pm PST Monday Nites. It didnt happen as much b4 the 3.2 update.

PS~When the hell is Adelphia gonna get VOD activated w/the MOXI, jeeez. :rolleyes:
Orange County with La Habra the headend for my box.
NO audio a bunch of times with Vegas and Medium.
Sometimes just Vegas and then Medium gets audio.

Most times though, when it happens....no audio with either.

Anyone living in the Adelphia Socal area, Eaglerock as their main office, receive the 3.2 MOXI update yet. Im turning blue from holding my breath. I was under the impression the entire SoCal area would be upgraded by 10/15. Anyone with any info on this???

I'm in Mt. Washington served by the Eagle Rock office. I've had 3.2 for about a month.

John

Starbase00 brought up a good point about the Moxi box...if you try to use a signal booster, it can put out too high of a signal for the Moxi box. I recently was having audio/video dropouts on HD channels, as well as losing signal to my cable modem at random times. (Charter in STL, by the way). I bought a generic signal booster, and it seemed to make things even worse. I went to Radio Shack and bought their HD-ready booster, which has a switch that can be used to dial the power output up or down. This seems to have fixed everything. I had to dial the power setting down to almost the lowest setting, but it works. When the power was maxed, the tv was completely unwatchable on all channels.

My question to the more knowledgeable people here, is...why does this happen? Is it the Moxi box itself that can't handle a stronger signal, or do all HD boxes do this? Thanks!

...My question to the more knowledgeable people here, is...why does this happen? Is it the Moxi box itself that can't handle a stronger signal, or do all HD boxes do this? Thanks!
From the FAQ:

"Downstream Power: good = -15 to +15 dBmV; better = -12 to +12 dBmV; best = -7 to +12 dBmV; problem = less than -15 or greater than +15 dBmV"

These are for the cable modem frequency, but they probably apply to the TV channel frequencies, as well. I'm pretty sure that signal levels above +15 dBmV are bad for all cable modems and tuners, and that it is not specific to the Moxi.

NBC Nightly News on NBC HD right NOW :mad: no audio.....with audio coming thru on the 480i NBC channel..........

Just when I was about to think everything was working fine...I had my amplifier hooked up, and I just tried to watch what I recorded tonight (NCIS and The Office), and both were terrible. I've now split the cable BEFORE the amplifier, and the only problems I have are with NBC and CBS. Is it possible that the networks are using some different signal level? I have always had skips and dropouts on CBS, but never on NBC until now. I guess I'll have to go through the hell of dealing with a Charter tech...

From the FAQ:

"Downstream Power: good = -15 to +15 dBmV; better = -12 to +12 dBmV; best = -7 to +12 dBmV; problem = less than -15 or greater than +15 dBmV"

These are for the cable modem frequency, but they probably apply to the TV channel frequencies, as well. I'm pretty sure that signal levels above +15 dBmV are bad for all cable modems and tuners, and that it is not specific to the Moxi.

The problem tuners I have run into with these moxi's will start tiling at around +1 though some are more tolerant starting at about +5. In many cases this may only be happening on one of the tuners often tuner1 will be tiling while tuner0 is not on the same channel. 0 to +10 I would recommend for analog signal though you probablly will not notice much degradation until below -5. Digital by design is usually set to run at lower levels normally 5 to 10 below analog I would recommend +5 to -5 for 256QAM though with good clean signal +5 to -10 should not be a problem 64QAM you may get by with -15 but with 256QAM it is likely to have problems. If your looking at more than +5 on a digital channel and you have more than 1 outlet in your place you probablly have more signal than you need. In my area almost all of our digital channels are 256QAM though the modem channel is still 64QAM and all HD channels are 256QAM. As a general rule it is a good Idea to split to digital equipment before any type of house amp if possible. And if your amp doesn't pass 5-42MHz 2 way communication will not be possible with digital equip fed from the amp(VOD will not work, PPV probablly wont work, modem wont work).

I guess I'm just chiming in here so Moxiguy and whoever else can get more information about the problem. I have a Moxi in San Luis Obispo, CA. It's running 3.2 on Charter. Live TV, both SD and HD look good (well, SD looks better on some channels than others.) I have not had any problems with pixelation/tiling on SD channels, but HD is another story. Every episode of "Rome" on HBO HD I've recorded in the past month has really, really bad tiling/pixelation. It's almost unwatchable, but I sit through it. It's fine for maybe 10 minutes, then gets bad for 10 minutes, then gets better, then gets worse.

I just changed my series recording to record the non HD version, which is a bummer, but not sure what else to do. For what it's worth: I don't have a splitter or anything. The cable comes right out of the wall to the Moxi.

I switched from Tivo to Moxi about two months ago. Overall, I have to say I'm very happy with the Moxi. I've really grown to like the interface. But, if I have to make a list of suggestions for future software, here's my list:

1. Make the "preview window" an option, so if you delete a recorded show you just watched, and the Moxi jumps to live TV, you don't see the show. Last night I saw the ending of the Amazing Race, which was recording. Bummer.
2. Speed up the interface - or at least make it consistenly speedy. Some time it's fine, some time it's not.
3. Fix the pixelation/tiling.

Other than those things, I'm happy, and will stick with Moxi for a while to see how it changes with updates.

Thanks - Jevid

I guess I'm just chiming in here so Moxiguy and whoever else can get more information about the problem. I have a Moxi in San Luis Obispo, CA. It's running 3.2 on Charter. Live TV, both SD and HD look good (well, SD looks better on some channels than others.) I have not had any problems with pixelation/tiling on SD channels, but HD is another story. Every episode of "Rome" on HBO HD I've recorded in the past month has really, really bad tiling/pixelation. It's almost unwatchable, but I sit through it. It's fine for maybe 10 minutes, then gets bad for 10 minutes, then gets better, then gets worse.

I just changed my series recording to record the non HD version, which is a bummer, but not sure what else to do. For what it's worth: I don't have a splitter or anything. The cable comes right out of the wall to the Moxi.

I switched from Tivo to Moxi about two months ago. Overall, I have to say I'm very happy with the Moxi. I've really grown to like the interface. But, if I have to make a list of suggestions for future software, here's my list:

1. Make the "preview window" an option, so if you delete a recorded show you just watched, and the Moxi jumps to live TV, you don't see the show. Last night I saw the ending of the Amazing Race, which was recording. Bummer.
2. Speed up the interface - or at least make it consistenly speedy. Some time it's fine, some time it's not.
3. Fix the pixelation/tiling.

Other than those things, I'm happy, and will stick with Moxi for a while to see how it changes with updates.

Thanks - Jevid


There is a handful in this forum, that is having varying degrees of pixelation , but we have it either way. I was told that I am out of luck, as far as a fix. There may be a software update for a possible fix, around the first of the year (may have just been a line to throw at me). I am wondering, if this is a result of the 3.2 update, can we can be downgraded? I didn't have this problem up until having the update, that I recall.

Remote

As I said a couple weeks ago, I am frustrated that the remote can't simultaneously turn on the tv and the receiver. Any news on when that capability will arrive?

NBC Nightly News on NBC HD right NOW :mad: no audio............
And for that matter was out until 11:00 P.M.

I woke up the next morning(today) and it was working fine (i.e. audio functioning).

It’s(lack of audio over NBC HD) kinda like a bad rash..... which just keeps coming back intermittently.

Hi. I'm in Greenville SC and just got a moxi box (bmc-9012) about 2 weeks ago and a new tv. The new tv is the westinghouse 37inch lvm37w1 and my only problem with the moxi box atm is that whenever I switch the signal to 720p on my moxi box the screen jitters and shakes. Its slight but very noticable and very irritating. So I watch everything through 1080i and 480i. I thought it was the tv so I took it back and got it replaced with a new one and Istill have the problem. So now I'm thinking its the moxi box. And fyi the tv has a native 1920 by 1080 resolution and not 1366 by 768, dunno if that has to do with anything. If anyone can help me I would greatly appreciate it.

whenever I switch the signal to 720p on my moxi box the screen jitters and shakesDoes it do this just when you change to a 720p channel (for a second or two), or is it constant? If it's the former, that's normal. I've had a couple of HDTVs, and they both did that whenever I changed resolutions.

Hi. I'm in Greenville SC and just got a moxi box (bmc-9012) about 2 weeks ago and a new tv. The new tv is the westinghouse 37inch lvm37w1 and my only problem with the moxi box atm is that whenever I switch the signal to 720p on my moxi box the screen jitters and shakes. Its slight but very noticable and very irritating. So I watch everything through 1080i and 480i. I thought it was the tv so I took it back and got it replaced with a new one and Istill have the problem. So now I'm thinking its the moxi box. And fyi the tv has a native 1920 by 1080 resolution and not 1366 by 768, dunno if that has to do with anything. If anyone can help me I would greatly appreciate it.

You probably WANT to give the set the 1080i signal and let the TV deinterlace it. Until hardware catches up to 1080p I believe that's your best bet. Enjoy!

I am in Asheville, NC. I talked to a sales rep at Charter yesterday, and they informed me that the BMC-9022 with MoxiMate was not available yet, and would not be for some time as they can't even fill all their orders in Georgia. I don't know if this is true or not, but I would love to be able to get the new system by the time my current promotional package runs out.

This is my first AVS post -- I've learned a lot from this thread, so first I need to thank all who offered ideas & solutions, especially splinke and MoxiGuy.

I have Charter/Moxi in Gainesville, GA, about an hour N. of Atlanta. Love the Moxi service, but I've had a lot of the pixelation/audio drop that others describe. I knew the signal level might be an issue because I've wired splits for multiple TVs in the house plus Charter's Internet service; a signal booster from Radio Shack into the Moxi only helped some.

My long story short, the program guide titles vanished last week, and tech support calls didn't resolve it. Two days ago a genuinely competent Charter tech came to the house. I showed him all the splits I'd rigged, he said this wasn't the issue. Finally he checked the line from Charter's tap into the house -- bingo. This length of cable had been in the ground for many years and obviously degraded the signal. He replaced it (I'd guess about 250 ft tap to house) with RG-11, as splinke describes in his FAQ.

I've had zero pixelation/audio drop since then, including on recorded HD programs, and unplugged the booster. Hope this can be a solution for some other folks.

RF

Hello all:

I know most new TV's have a volume limiter feature when commericials come on so the volume not screeching at you. If i'm following this right, this is usually done if your running the coaxial straight to the set. But since were using the moxi, then sending it to an empty video input on our set, I think most of our sets bypass it. I have my moxi set on stereo and whether I'm watchin analog or digital, and a commerical comes on, the vol. really jumps quite a bit. I have a JVC HD-25G786. Any ideas or help on this?

Jonathan (cali)

I am in Santa Ana and called into the Socal Adelphia customer support and got Jan. 1, 2006 for VOD support. :(

Robert Folsom, thanks for your post! I have a Charter tech coming tomorrow, and now I have a better idea of what to watch for while he's here looking for the problem :)

Anyone have a problem with excessive static noise with the moxi but not on the mate,audio not video?

its a constant jitter in 720p. doesnt stop. I also have a hdmi dvd player with upscaling that can be watched in 480p 720p and 1080i and my tv works fine with the dvd player in all 3 settings but 720p jitters with the moxi box. quite annoying. the only upside to this i guess is that i have 12 hd channels through charter and only 1 (espn) channel is broadcast natively through 720p. All other channels are broadcast in 1080i. IMO looks better in 1080i anyway. But still would like my moxi box and tv to work in 720p without a hitch.

DVI OUTPUT WORKING???

I have the Moxi BMC9012 from Adelphia in Manhattan Beach, CA. I know that the DVI ports on these were originally deactivated. However, 2 months ago Adelphia released Version 3.2 and allegedly the DVI Port is now working. However, the website said that it is not enabled to output 480i, which causes problems since you would have to use an additional video output from the box for those channels. Does anyone have a good suggestion for this that is convenient? Anyone know when they will enable 480i output through their DVI port??

Thanks!

DVI OUTPUT WORKING???

I have the Moxi BMC9012 from Adelphia in Manhattan Beach, CA. I know that the DVI ports on these were originally deactivated. However, 2 months ago Adelphia released Version 3.2 and allegedly the DVI Port is now working. However, the website said that it is not enabled to output 480i, which causes problems since you would have to use an additional video output from the box for those channels. Does anyone have a good suggestion for this that is convenient? Anyone know when they will enable 480i output through their DVI port??...
There is no information on when 480i will be available over DVI. If you don't want to hookup a separate video output for 480i, you can leave "480i" unchecked in HDTV Setup. The Moxi will then upconvert 480i signals to an HD resolution, although the quality is not great.

I do not know if anyone complained about this but I'll say it anyway. My old Motorola 5100 had stereo output enabled for analog RCA and coax output while digital output was always DD 5.1. With Moxi you can supposedly choose from Mono, Stereo and DD regardless of what output you are using. This is plain stupid and it doesn't work. Why would you need mono on digital out? If I do not select DD option then digital out doesn't send DD to my THX receiver. On the other hand if I choose DD or stereo for RCA I simply miss center channel sound and volume level goes like 15db down and it is impossible to listen at all.

Most of TV lineup is still stereo/mono with 10% DD content. Also, watching TV late night or just news is always better through TV speakers. I don't need to fire up thousand watts of amplification and subwoofer to hear latest weather forecast. That's why I use two outputs, digital out for DD content and coax for non-DD content. However, Adelphia's recent 3.2 update replaced coax with mono plus all outputs sound 15db less than before and mono output I used is now crap. Selecting stereo for RCA output is the same as DD which destroys center channel and lowers volume for 15db.

My request is that you do the same as you did with video output update in 3.2. Let us choose two settings or simply remove these settings and let them output by default: digital out is DD, stereo goes through RCAs and stereo/mono through coax. Right now I'm unable to have stereo through RCAs connected to my TV speakers or even if it is it is lousy at best. Since this is very long thread I would appreciate if Moxi Guy or someone else from Moxi can reply with private mail to me as well just to be sure I don't miss it among thousands of other posts here. Thanks in advance.

Orange County with La Habra the headend for my box.
NO audio a bunch of times with Vegas and Medium.
Sometimes just Vegas and then Medium gets audio.

Most times though, when it happens....no audio with either.

I have noticed taht when this happens if I hit the 30 second forward and then 7 second back 2 times the sound will come it.

I have noticed taht when this happens if I hit the 30 second forward and then 7 second back 2 times the sound will come it.
Sounds like you got Moxi !
I’ll give it a try next time it happens.

Thanks. :)

I guess I'm just chiming in here so Moxiguy and whoever else can get more information about the problem. I have a Moxi in San Luis Obispo, CA. It's running 3.2 on Charter. Live TV, both SD and HD look good (well, SD looks better on some channels than others.) I have not had any problems with pixelation/tiling on SD channels, but HD is another story. Every episode of "Rome" on HBO HD I've recorded in the past month has really, really bad tiling/pixelation. It's almost unwatchable, but I sit through it. It's fine for maybe 10 minutes, then gets bad for 10 minutes, then gets better, then gets worse.

I just changed my series recording to record the non HD version, which is a bummer, but not sure what else to do. For what it's worth: I don't have a splitter or anything. The cable comes right out of the wall to the Moxi.

I switched from Tivo to Moxi about two months ago. Overall, I have to say I'm very happy with the Moxi. I've really grown to like the interface. But, if I have to make a list of suggestions for future software, here's my list:

1. Make the "preview window" an option, so if you delete a recorded show you just watched, and the Moxi jumps to live TV, you don't see the show. Last night I saw the ending of the Amazing Race, which was recording. Bummer.
2. Speed up the interface - or at least make it consistenly speedy. Some time it's fine, some time it's not.
3. Fix the pixelation/tiling.

Other than those things, I'm happy, and will stick with Moxi for a while to see how it changes with updates.

Thanks - Jevid

Wow, what are the odds? Not sure if you saw my post a few pages ago, but I also just got Moxi in San Luis Obispo (Charter). I had the exact same problem as you - massive tiling on any HD recording, to the point where it was unwatchable. Charter came a week ago to give me a new box, which didn't fix the problem, so yesterday they came and gave me an SA 8300 HD which is working fine. I suppose you can probably bully them into doing the same for you.

As best as I can tell, the problem (for me) happened any time I was watching an HD show on the hard drive (be it recorded, or in the buffer for live TV) at the same time as both tuners were tuned into an HD channel. You might try changing one of the tuners to an SD channel before recording an HD show - this allowed me to record The OC (yes, I go to Poly :) ) on Thursday without any problems.

MoxiMate is now available in the Rosemount and Rochester, MN area via Charter. I have an install scheduled for Tuesday. And for those in the this area ABC HD and VOD were added this week as well. Been a pretty good week with Charter around here.

Pulled up the MoxiMate manual and found an interesting item that will help with one of the problems I saw coming with the MoxiMate. If you happen to be recording 2 shows already with the Moxi, you cannot watch a show other than those 2 on the TV with the MoxiMate. Looks as though if you turn off the MoxiMate using the power button it will pass through the cable signal and you can then use your TV tuner and watch another show. This will only get me the analog channels but it gets rid of a foreseeable problem in my household. Has anyone verified this? Or has this been discussed and I missed it and am preaching to the Moxi choir?

Oh, this piece of junk is SO going back to Adelphia. For the second time this week, my Moxi has failed to record the hockey game that I had programmed in. Has anyone else been having problems recording games off of Center Ice as provided by Adelphia in Socal or is this just happening to me?

Ah-HA. After some experimentation, it turns out that only part of the problem was the box. Adelphia accidentally turned off my center ice, and instead of displaying the "you don't get that channel" message for the three hours of teh game, the Moxi only recorded one second and didn't show anything. Lucky that I decided to try and watch a game live tonight.

Ah-HA. After some experimentation, it turns out that only part of the problem was the box. Adelphia accidentally turned off my center ice, and instead of displaying the "you don't get that channel" message for the three hours of teh game, the Moxi only recorded one second and didn't show anything. Lucky that I decided to try and watch a game live tonight.

So what you're saying is, we can't blame the Moxi for everything, but it's safe to just blame Adelphia! :D

It's true!!

DVI is NOW ENABLED on our boxes!! :D :cool:

Only problem is that my wife hates that we have to switch back and forth for the analog component signal in order to have a filled 480i screen :( For now, I only use DVI when watching HD content - I have a sync issue on my LCD tv that causes the picture to blank out for a second or two when bright flashes occur in any HD formats. It's ESPECIALLY annoying since we watch a LOT of CSI ... :mad:

True, Joe, but I do think that the Moxi's response to the turned-off channel is very broken. If the Moxi had behaved like my old ReplayTV did, I would have known that Center Ice was turned off the first time I tried to record a game, not the third.

True, Joe, but I do think that the Moxi's response to the turned-off channel is very broken. If the Moxi had behaved like my old ReplayTV did, I would have known that Center Ice was turned off the first time I tried to record a game, not the third.

I still use both of my RTVs. For anything analog and as redundancy for the Moxi. I only trust the Moxi as far as I can throw it. Which from testing, is about 18.5' on average. :rolleyes:

No offense intended to any of the folks having problems with their Moxi units, but I've had mine for months now and just LOVE the thing. Even my wife appreciates it and finds it easy to use.
Maybe I'm using it in very basic applications (Though I just checked and have 49 series to record settings, MAN do I spend too much time watching TV....<G>)

I've got friends with both Dishnet and DirecTV units that are jealous of my ability to record two shows on the Moxi, record a third show on the VCR, and watch a fourth (through the coax input on the TV from the splitter before the Moxi).

MoxiGuy and MoxiBuddy, you're my heros, as are your peers, pass along my many thanks to all.

One VERY Happy Moxi user in MN

We love our moxi too. Looking forward to being able to add more memory space and a menu that lets you scroll through the channels on future times, but even without these two things, it's still great. I was about to cancel my movie channels, but moxi has made them well worth keeping.

I finally got a Moxi from Charter St. Louis. How do I get to games listed in the manual? I don't see a menu option for them. Also, when pausing is there a way to step through the program frame by frame like Tivo can? Thanks.

So has anyone actually had a solid week where this thing doesnt cut out in the middle of shows? I'd love to know whether I blame Adelphia or the box maker, but either way this is nuts. Tonight was actually going really well. NBC went good, Fox was great, but now as I sit and try to watch Greys Anatomy it all falls apart. Every other word is broken up and the screen is pixilating all over the place. I guess I should just give it up and go back to my 6100 with a firewire out that actually worked. Saddly the moxi box is great when it works, but if its not consistant what is the point!? <sigh>

*edit*
well in my frustration of having another useless recording I reset the box (soft reset) and that seemed to fix the problem. Does that essentially prove the fault is my box and if so should I get it exchanged?

I finally got a Moxi from Charter St. Louis. How do I get to games listed in the manual? I don't see a menu option for them. Also, when pausing is there a way to step through the program frame by frame like Tivo can? Thanks.
The games are not available in most areas, as the cable companies do not want to pay Digeo extra for them (or pass the costs through to the consumer).

No offense intended to any of the folks having problems with their Moxi units, but I've had mine for months now and just LOVE the thing.

Overall I agree, I am very happy with my Moxi; DVRs in general definitely change the way one watches TV.

The only gripe I have with the BMC9012 is the inability to archive recorded material. Normally, I wouldn't rant about this as it pertains to a specific product, because I could just go and buy a product that allows it. However, with the cable companies still maintaining a monopoly on service in most areas (like mine), they are in the position to dictate what hardware I must use. Moreover, although I understand that piracy is a concern, designing a product which prevents an individual from exercising their Fair Use rights, IMHO, is just as wrong as the piracy it intends to prevent.

To those who design/market/sell these products: please stand up to the MPAA, RIAA, and other special interest groups and realize that the end-consumer has rights as well.

My apologies for getting on a soapbox, but I just can't stand how products with such great technology behind them either have features omitted or disabled simply to make certain organizations happy.

<getting on my own soapbox... again>
Unfortunately the Moxi is NOT sold to us. It is sold to the cable companies. Therefore, Digeo has listened to its customers and provided the features THEY want. We aren't Digeo's customers. The cable company is.

So "making certain organizations happy" is what is selling boxes for Digeo. They are doing the right thing to keep selling product. It's too bad, but that's how it is :(

Remember, we aren't customers, we are consumers. We just use their product; we don't buy it. therefore we have virtually no say in what features are allowed / prohibited because we cannot vote with our wallet. We can choose to give our money to the cable company or not, and they may, or may not, understand the reasons we have for our decision to give them money. Even if they understand our reasons, they may, or may not, agree with those reasons (and probably WON'T agree -- it's a control issue). Those reasons may, or may not, be communicated back to Digeo. There are just too many layers here and the message is getting lost.

We CAN communicate with digeo via this board. That's GREAT and we appreciate everything MoxiGuy, etc. have done to listen to us and accommodate us. However, that doesn't change the fact that WE ARE NOT DIGEO'S CUSTOMERS therefore our requests are of much lower priority than Charter, Adelphia, etc's requests.

I don't have an answer here. The cable companies won't honor boxes purchased directly (even if they were available) because it's all about control. The more control they have, the happier they are. Giving us features we want is losing control and is therefore unacceptable to them.

<stepping off soapbox>
I'd love to hear any ideas anybody has.

I still use both of my RTVs. For anything analog and as redundancy for the Moxi. I only trust the Moxi as far as I can throw it. Which from testing, is about 18.5' on average. :rolleyes:

I laughed when I read this. I too, have my ReplayTV set to record everything redundantly. I have had the Moxi box for about 2 months now and I understand your distrust. Things just dissappear too, even though you have space available.

The most disappointing part is the HD pixelation and audio drops.

I just ordered a dvr in camarillo (ventura county) although I only have SD with NO digital channels. This thread gets loads of traffic and I don't mean to hijack but I'm wondering if anyone knows what dvr adelphia will give me. Is the Moxi box the only dvr they have or will they try to give me older hardware since I have no HD channels. Honestly I really don't care what hardware I get I really just want dual tuners where I can record two shows at once. The CSR I spoke to was very unhelpful and didn't even know what I meant when I asked if I could record two shows at once. If they can't offer me a dual tuner dvr I'm going to reject installation, which will be a wasted trip for the installer so that sucks.

Anyone have any experience with a dvr just for sd channels and what hardware they got?

I laughed when I read this. I too, have my ReplayTV set to record everything redundantly. I have had the Moxi box for about 2 months now and I understand your distrust. Things just dissappear too, even though you have space available.

The most disappointing part is the HD pixelation and audio drops.

Yup! I have two networked RTVs and can storage 3 or more episodes of each recording. I won't miss an episode unless Adelphia fritzes out (which happened a little today!)

No offense intended to any of the folks having problems with their Moxi units, but I've had mine for months now and just LOVE the thing. Even my wife appreciates it and finds it easy to use.
Maybe I'm using it in very basic applications (Though I just checked and have 49 series to record settings, MAN do I spend too much time watching TV....<G>)

No offense taken but, do you pray tell do much HD recording ? :)

I forced a reboot of my moxi and it upgraded to 3.2. Try that

I'm in Mt. Washington served by the Eagle Rock office. I've had 3.2 for about a month.

John

Along with many of you I have been haunted by the MOXI HD pixelation / audio dropout for a long time. The symptoms varied and I could see no consistency or pattern. Some channels were fine, others were unwatchable. The next day different channels were affected. I mostly just put up with it because the ordeal of dealing with Charter tech support was unbearable.

However, after reading many of the posts concerning this problem I finally zero'd in on the signal strength issue. My set up includes a Radio Shack 1GHz 1:4 amplified splitter fed directly from the building's distribution panel. It feeds the Moxi (9012), an old DCT2000 (absolutely necessary for the analog SD channels!), an ABIT cable modem and a VCR (don't ask me why :eek: ).

Now, the splitter has been in place from the beginning but this past weekend I took a close look at it and realized that the amplifier was variable and was set to "MAX". I cranked that baby down to about 50% and viola' - all the HD channels were (almost) perfect. I noticed only 1 instance of pixelation on 1 channel (PBS as I recall - not that it probably matters) in the past 3 days.

I realize that this is strictly anecdotal information and I urge you to take it FWIW.

I love my Moxi. Granted, I have been very frustrated by many little things like it freezing up, but I just have to get off my a$$, hit the reset and life goes on.

But now, I really frustrated by the small hard drive. I seem to max out at about 25 hours. I want to save the stuff to my PC or to an external HD or anywhere so I can keep recording without loosing some of my favorite programs that I want to keep watching. Is there any way to do this?

Thanks!

[I] record two shows on the Moxi, record a third show on the VCR, and watch a fourth (through the coax input on the TV from the splitter before the Moxi).



I do the same thing... there are just some times when I want to see 5 different programs at the same time! I was thinking about getting a second Moxi for the bedroom so I could do 2 programs on each Moxi. But then what I really want is to be able to transfer the programs from the bedroom into the livingroom and watch all 4 on my the big screen. Can I do that?

Can I transfer a program from one Moxi to another?

Thanks for any help!

I laughed when I read this. I too, have my ReplayTV set to record everything redundantly. I have had the Moxi box for about 2 months now and I understand your distrust. Things just dissappear too, even though you have space available.

I started doing this also. I will be recording to my DVD recorder HDD or onto my VCR as backup. I recorded the Law & Order Movie on Sunday night onto the Moxi and never did get to finish it. It locked up three or 4 times during the show then with about 1/2 hour left it froze up for good and I never could get it to finish. If I tried resume program it would go to the start of the show and do the same lockup after FF to that spot.

So for now on I'll backup everything just in case.

Jim

But now, I really frustrated by the small hard drive. I seem to max out at about 25 hours. I want to save the stuff to my PC or to an external HD or anywhere so I can keep recording without loosing some of my favorite programs that I want to keep watching. Is there any way to do this?

Thanks!

I am extremely frustrated with this also. It deleted a show I wanted to watch within a day of recording it, even though it was set higher.

I find myself going through the "scheduled to record" list every day, looking for something I know I really want to watch, and setting it to "keep until I delete". Of course, this means that I have even less room to record other things in between.

I know if I was in charge of developing the moxi, external hard drives via USB or firewire would be my top priority... even higher than stuff like "grid view", etc... what is the use of seeing everything that is on in grid view if I can't record anything due to lack of space!

I see that http://www.weaknees.com/maxtor_qvx.php has external drives for the Scientific Atlanta boxes. My question is - how do I get this box instead of the moxi? Can I just buy it, plug it in, and tell my cable company that I want to use it instead of the moxi, or does it have to be customized to my specific cable company to work?

I have read this forum for quite some time, and wanted to say that I love the Moxi. Recording two things while watching a third (recorded) show is unbeatable in our house. The Moxi Mate is a welcome addition to our downstairs living room, so now I can at least watch recorded things somewhere other than the main living room.
As for all of the technical glitches I have read about, Charter in St. Louis has been remarkably stable. My wife lived on VOD during her maternity leave. Someone suggested putting a UPS on the Moxi, and I have to say that it has saved many reboots during power "winks".
The HD feedback, however, has kept me from buying an HDTV so soon in the lifecycle. I will stay with my Sony Trinitron 32" for now. Maybe someday all of the vendors will be on the same page.
Cheers to the consumers vs. customers post, as well. It's what happens when monopolies on wires to the home are allowed to exist.

I have this same issue without any signal amp set up. Is there a way to lower the signal without calling the cable guy?

Along with many of you I have been haunted by the MOXI HD pixelation / audio dropout for a long time. The symptoms varied and I could see no consistency or pattern. Some channels were fine, others were unwatchable. The next day different channels were affected. I mostly just put up with it because the ordeal of dealing with Charter tech support was unbearable.

However, after reading many of the posts concerning this problem I finally zero'd in on the signal strength issue. My set up includes a Radio Shack 1GHz 1:4 amplified splitter fed directly from the building's distribution panel. It feeds the Moxi (9012), an old DCT2000 (absolutely necessary for the analog SD channels!), an ABIT cable modem and a VCR (don't ask me why :eek: ).

Now, the splitter has been in place from the beginning but this past weekend I took a close look at it and realized that the amplifier was variable and was set to "MAX". I cranked that baby down to about 50% and viola' - all the HD channels were (almost) perfect. I noticed only 1 instance of pixelation on 1 channel (PBS as I recall - not that it probably matters) in the past 3 days.

I realize that this is strictly anecdotal information and I urge you to take it FWIW.

I have this same issue without any signal amp set up. Is there a way to lower the signal without calling the cable guy?

well your could add another 100 feet of cable.... or try putting a two-way splitter in line behind the box you might try a three-way if the two-way doesn't work but if it seems to be getting worse then what you probably need is more signal. What level is your modem reporting in diagnostics. If you try padding down the signal you need to keep in mind what your upstream power is at. I would not recommend any higher than 55 for up and personaly I wouldn't go higher than 53.

MoxiMate is now available in the Rosemount and Rochester, MN area via Charter. I have an install scheduled for Tuesday. And for those in the this area ABC HD and VOD were added this week as well. Been a pretty good week with Charter around here.

Pulled up the MoxiMate manual and found an interesting item that will help with one of the problems I saw coming with the MoxiMate. If you happen to be recording 2 shows already with the Moxi, you cannot watch a show other than those 2 on the TV with the MoxiMate. Looks as though if you turn off the MoxiMate using the power button it will pass through the cable signal and you can then use your TV tuner and watch another show. This will only get me the analog channels but it gets rid of a foreseeable problem in my household. Has anyone verified this? Or has this been discussed and I missed it and am preaching to the Moxi choir?

yes you are correct press off and the moxi will show

Larger Moxi (160gb) and MoxiMate installed yesterday and all is working great. Installer was going to connect the MoxiMate using RCA audio/video cable and I said I wanted to use the RF so I could use the passthrough cable signal mode and he said I couldn't as it would screw up the communications to the main Moxi. So when he left I switched it to the RF and now I am happy. This thing fits my needs perfectly and I couldn;t be happier. I have had the Moxi for over a year and have never had any problems and couldn't be happier. Always room for some small improvements but I'm not complaining.

One question on the filter installed for the MoxiMate. My existing wiring had the main feed coming to the house, then through a 2-way splitter. On this splitter one output went to the cable modem and the other to a 9-way splitter feeding the whole house for TV. The installer replaced the 2-way with a 3 way. Coming out of the 3way I now have 1 going to the cable modem, 1 going to the 9-way splitter and 1 going to another 2 way splitter. This new 2 way splitter has the filter in front of it and then the outputs go to the Moxi and the MoxiMate. It all works but I'm wondering if all of these splitters are needed. Couldn't I just go back to the original setup and put the filter between the original 2way splitter and the 9 way? Or would this cause interference on the rest of the cable lines in the house? I suppose the best thing is to just try it but haven't had a chance. The Moxi is always recording and I don't dare break into one of the wife's shows.

Okay I've made my way through the majority of pages here (at 170...no easy task). Like many others here, Moxi works great EXCEPT when watching HD. Same audio dropouts and tiling like everyone else. Of course I have worthless Charter too.

At this point I am heavily weighing my options. I'm starting to feel like I'm wasting my money, the quality is so bad. Charter is completely useless on the phone (they told me to unscrew the cable from the box and then plug it back in. I'm sure that will fix it, lol)

What are best options to fixing this problem without having a crappy tech guy come out? I know he's just going to end up switching out the boxes and nothing will be solved.

I'm going to miss ESPNHD, But I think I'm going to go antenna if this doesn't work out soon. Or is it worth it to wait for the software update in the next few months?

I have this same issue without any signal amp set up. Is there a way to lower the signal without calling the cable guy?


I had the same issues for a while. Two weekends ago I finally started messing around with my setup trying to troubleshoot the issue. I have to have an amp in place when the signal comes into my house or my regular digital box even gets pixelation.

Without the amp the signal to Moxi was too low. With the amp the signal was what is described in the FAQ, but still had pixelation (ended up being too high). Here is how I finally solved my problem.

Coming from the wall to my Moxi I already had one splitter to my TV PIP so I could use it. What I ended up doing was putting another splitter after that splitter before it went to the Moxi. I have the 2nd out on the 2nd splitter capped, but it apparently took away just enough signal.

No more pixelation (maybe once a night I have 1 sec of pixelation). Prior to this I had pixelation and audio dropouts on some channels as often as 5 times a minute.

Hope this helps someone

Brad

...This new 2 way splitter has the filter in front of it and then the outputs go to the Moxi and the MoxiMate. It all works but I'm wondering if all of these splitters are needed...
The main Moxi unit sends the signal to the MoxiMate back up the same coaxial cable on which it receives all the signals from the cable company. It is my understanding that this "upstream" signal goes back to the last splitter and is split between all of the other jacks. On the new 2-way splitter, it is split to the original input jack and the jack going to the MoxiMate. The signal is prevented from going further upstream after the original input jack with the filter, but it is sent cleanly to the MoxiMate. If, instead of the 2-way splitter, you had your original 9-way splitter in this position, I would speculate that the signal coming from the main Moxi unit would be split 9 ways (to the original input plus the 8 other outputs). Depending on the signal level produced by the main Moxi unit, this would likely reduce the signal level to a point where it would not be high enough for the MoxiMate to use. It sounds to me like the installer did the right thing, although I could be wrong.

...Coming from the wall to my Moxi I already had one splitter to my TV PIP so I could use it. What I ended up doing was putting another splitter after that splitter before it went to the Moxi. I have the 2nd out on the 2nd splitter capped, but it apparently took away just enough signal...
A 2-way splitter reduces the signal level by about 3.5 dB on both outputs (probably somewhat more at the higher frequencies where the digital channels usually are carried). Most 3-way splitters have one output rated at 3.5 dB loss and the other two at 7 dB loss (again, the reduction is probably greater at the higher frequencies where the digital channels usually are carried). In theory, then, you can reduce your signal with a splitter. It is probably a good idea to use terminator caps on the unused outputs. Perhaps a more elegant method would be to use an "in-line attenuator"--a connector with a female input and a male output. Essentially, they are the opposite of a signal amplifier and are rated at various signal reduction levels, such as 3, 6, or 10 dB.

A 2-way splitter reduces the signal level by about 3.5 dB on both outputs (probably somewhat more at the higher frequencies where the digital channels usually are carried). Most 3-way splitters have one output rated at 3.5 dB loss and the other two at 7 dB loss (again, the reduction is probably greater at the higher frequencies where the digital channels usually are carried). In theory, then, you can reduce your signal with a splitter. It is probably a good idea to use terminator caps on the unused outputs. Perhaps a more elegant method would be to use an "in-line attenuator"--a connector with a female input and a male output. Essentially, they are the opposite of a signal amplifier and are rated at various signal reduction levels, such as 3, 6, or 10 dB.


Though there is a slight difference between the loss of a splitter at channel 2 as compared to 117 It is not a very signifigant amount(though if you are using a spltter only rated to 600Mhz the loss will be greater at 117 being that it is at about 750Mhz). Depending on the splitter it usually is no more than 1dB and maybe less. Where you see the largest difference in attenuation between 2 and 117 is though lengths of cable where RG-6 loses about 1.5 on 2 per 100' while 117 looses about 5.5

If, instead of the 2-way splitter, you had your original 9-way splitter in this position, I would speculate that the signal coming from the main Moxi unit would be split 9 ways (to the original input plus the 8 other outputs). Depending on the signal level produced by the main Moxi unit, this would likely reduce the signal level to a point where it would not be high enough for the MoxiMate to use. It sounds to me like the installer did the right thing, although I could be wrong.


This makes perfect sense and I'll bet you are 100% correct. I agree the installer probably did the right thing. But being curious I'll give it a try the other way and I'll report back my findings.

Connected thingsup the other way (without separating Moxi and MoxiMate lines from rest of house) and don't see any ill effects and Mate seems to be communicating just fine.

But one thing I have noticed is a slight hum in the sound on some channels, mainly HD channels it appears, regardless of splitter connections. Any one have an answer to this? It is pretty faint but sometimes the level jumps up a bit for a few seconds and then goes away.

Moxiguy,

Not sure if this is a bug or not, but anytime the Moxi is rebooted the Widescreen setting on the MoxiMate gets set to the setting on the Moxi. All other settings on the MoxiMate are remembered but not this one, that is why I was thinking it was a bug. So in my case, having the Moxi on a 16x9 TV I have it set to Widescreen, where as the Mate is on a 4:3 TV and I set it to Letterbox. On reboot of the Moxi, both get set to Widescreen.

Slim79,

Here is the info I have:
Downstream
Max band: 4823 Kbps
Freq: 705 Mhz
Power: -5.0 dBmV

UPstream
Max band: 463 Kbps
Freq: 33 Mhz
Power 43.5 dBmV

Is this too low or too high regarding stopping the pixilation audio drop.


well your could add another 100 feet of cable.... or try putting a two-way splitter in line behind the box you might try a three-way if the two-way doesn't work but if it seems to be getting worse then what you probably need is more signal. What level is your modem reporting in diagnostics. If you try padding down the signal you need to keep in mind what your upstream power is at. I would not recommend any higher than 55 for up and personaly I wouldn't go higher than 53.

For those having the audio dropouts and tiling...
Yesterday I purchased a bi-directional attenuator from Radio Shack for $10. I have it set at about halfway and this has completely solved my problems so far (knock on wood). CSI:NY last night looked and sounded incredible and may very well be the first time time I watched a Charter HD channel without any problems.

...Is this too low or too high regarding stopping the pixilation audio drop.
Those readings look very good to me. You might also want to check the signal-to-noise ratios (SNRs) on the channels themselves. Start recording one HD channel, and tune to a second HD channels. Go to the Hardware>Tuner section of the On-Screen Diagnostics, and check the SNRs reported on screens 2 and 3 (corresponding to the recording channel and the second tuned channel, respectively). Readings of 32 dB or higher are best. That said, my modem and SNR readings are in acceptable ranges (and have been ever since I got the Moxi with v3.0), but I still experience a lot more pixilation and audio dropouts now that I have v3.2. This seems to be a common theme.

but I still experience a lot more pixilation and audio dropouts now that I have v3.2. This seems to be a common theme.
As Yogi would say......"Deja-vu all over again" ???

See -
http://www.avsforum.com/avs-vb/showthread.php?p=6081834&highlight=poem#post6081834

Slim79,

Here is the info I have:
Downstream
Max band: 4823 Kbps
Freq: 705 Mhz
Power: -5.0 dBmV

UPstream
Max band: 463 Kbps
Freq: 33 Mhz
Power 43.5 dBmV

Is this too low or too high regarding stopping the pixilation audio drop.

I agree with splinke these levels do not look to high or to low. Along with checking the SNR on your problem channels note what frequency they are at and AGC. It is likely your HD channels are grouped 2-3 / QAM Channel. Here ESPNHD HBO HD and Showtime HD are all at 687MHz. Our modem channel is at 669MHz. In my area I have not seen the differences in tiling and drop outs since 3.2 however boxes with serial numbers starting with XC95???????? seem to have issues with tiling. with that level on the modem frequency I am guessing none of your digital channels are higher than +1. Which rarely I have seen boxes that will tile at that level alghough I have seen some of the XC95's that sensitive. Another thing is if you find which channels are grouped together tiling and dropouts should be occuring simultaneously on those channels if the problem is between your local headend and your box if they are not the problem is definitely not on your side( unless of course it is a problem with the moxi decoding or rendering that particular stream). with the modem at -5 you could try adding a 2-way splitter to add 3.5 dB loss but if that doesn't help I would not go any lower and the problem is probably not to much signal

This signal issue is all starting to make sense now. I had really bad pixelation and missing audio the last few weeks. I called a tech who replaced a lot of my wiring, splitters, and replaced my box. He put in a splitter for me so i could use the PIP on my TV as well as the MOXI. Over the next week I still had random pixelation problems, so I took the spitter off. My signal was around -5db checking the modem section. The next two weeks almost all my shows on NBC-HD had no sound. I had a second tech come out who said this was a known problem since 3.2 and said he couldn't do much. He checked my signal and said it was great, and said there was no reason I couldn't use the splitter for my PIP and he reinstalled it. Since then I can't remember having any missing audio or bad pixelation. it seems like the first tech who came out and cleaned up my wiring actually made the problem worse. And, now that I've reinstalled the splitter, that extra 3.5db drop has attenuated the signal enough to give me a clear picture and sound.

This seems to coincide with what others have been saying lately, Moxiguy, maybe this will narrow down your search into the rootcause of the problems.

I still have my share of lovely signal problems with Charter. Maybe if I could get the local Charter tech to replace the 13 plus year old coax coming from the pole to my house. You think that might be it? (sarcasm)

I just wonder how many times I have to go through things with my local tech before he actually replaces my 13+ year old coax. Guess he has better things to do instead of help someone who spends $130 plus with Charter every month.




This is my first AVS post -- I've learned a lot from this thread, so first I need to thank all who offered ideas & solutions, especially splinke and MoxiGuy.

I have Charter/Moxi in Gainesville, GA, about an hour N. of Atlanta. Love the Moxi service, but I've had a lot of the pixelation/audio drop that others describe. I knew the signal level might be an issue because I've wired splits for multiple TVs in the house plus Charter's Internet service; a signal booster from Radio Shack into the Moxi only helped some.

My long story short, the program guide titles vanished last week, and tech support calls didn't resolve it. Two days ago a genuinely competent Charter tech came to the house. I showed him all the splits I'd rigged, he said this wasn't the issue. Finally he checked the line from Charter's tap into the house -- bingo. This length of cable had been in the ground for many years and obviously degraded the signal. He replaced it (I'd guess about 250 ft tap to house) with RG-11, as splinke describes in his FAQ.

I've had zero pixelation/audio drop since then, including on recorded HD programs, and unplugged the booster. Hope this can be a solution for some other folks.

RF

Does anyone know if there are plans that, when you choose a series to record from the channel listing, that you can choose first run instead of all? Also, for VOD, it would be nice if it would cancel a show in progress if you want to watch another VOD, instead of trying to find it to play it to stop it. Finally, I haven't heard of this reported. I'll be in the Channel section and paging up. After about 3-4 screens, the channels go away and then it truncates the channels above the center. This is on Charter with 3.2 in the Los Angeles area (Glendale).

Does anyone know if there are plans that, when you choose a series to record from the channel listing, that you can choose first run instead of all? Also, for VOD, it would be nice if it would cancel a show in progress if you want to watch another VOD, instead of trying to find it to play it to stop it. Finally, I haven't heard of this reported. I'll be in the Channel section and paging up. After about 3-4 screens, the channels go away and then it truncates the channels above the center. This is on Charter with 3.2 in the Los Angeles area (Glendale).
You can choose first-run only under the recording options menu. It doesn't always work as expected, but it does a decent job with current series. Others have reported some similar strange display behavior when paging through the Channels menu, but it is worth reporting again so that Digeo is aware that it is a widescreen interface issue.

...Along with checking the SNR on your problem channels note what frequency they are at and AGC. It is likely your HD channels are grouped 2-3 / QAM Channel. Here ESPNHD HBO HD and Showtime HD are all at 687MHz. Our modem channel is at 669MHz. In my area I have not seen the differences in tiling and drop outs since 3.2 however boxes with serial numbers starting with XC95???????? seem to have issues with tiling...
slim79, you seem to be well-informed cable technician with first-hand experience with Moxi's. Correct? If you have any suggestions on how to improve the accuracy of my FAQ, particularly the TROUBLESHOOTING sections, I would be happy to incorporate them. Your expertise would be much appreciated.

Anyone getting an intermittent buzzing from their tv connected to the Moximate?
Is there a solution or is this a know problem with the mate?

Anyone getting an intermittent buzzing from their tv connected to the Moximate?
Is there a solution or is this a know problem with the mate?

I brought this up a few posts earlier and it was brought up a couple times before that as well. But I have not yet heard of any solution. I talked with my local Charter contact today had he said they have been able to minimixe the problem my either moving the installed filter on the cable line or even adding another. I'm going to play around with moving the filter and see if I notice a difference. Then I may pick up another filter and try that.

I still have my share of lovely signal problems with Charter. Maybe if I could get the local Charter tech to replace the 13 plus year old coax coming from the pole to my house. You think that might be it? (sarcasm)

I called Charter again about the pixellation/audio dropouts and they in fact did come out and replace my underground cable.

Guess what....no change.

Is there ever going to be a cablecard moxi that consumers can buy ? I'm in a Comcast territory that has NO plans to use Moxi any time in their roadmap and I HATE their current DVR's. I would be willing to pay $600 - $700 for a HD Moxi that I could use with my comcast service ?

Is there ever going to be a cablecard moxi that consumers can buy ? I'm in a Comcast territory that has NO plans to use Moxi any time in their roadmap and I HATE their current DVR's. I would be willing to pay $600 - $700 for a HD Moxi that I could use with my comcast service ?

Before you commit to that statement, understand this: Moxi is not HD and TiVo or HD and ReplayTV in a magical combination.

I like my Moxi. (Really, I do...[assures self]) But it isn't a truly great solution. The problems documented on this thread are very real, and some are non-trivial. In particular, the small HD on the current units is an issue for almost everyone, especially big users of HD TV.

I think the Moxi is a good product. For me, it is a cheap, 2-tuner, HD, DVR. I wouldn't pay $500 for it, though.

I've lived in my current house for 7.5 years. In that time, I've had 3 different cable boxes, and passed on another one! *NOT* having to pay big money up-front for the Moxi is a huge part of its appeal.

Yea i understand it has problems .. but have you seen the SA and Mot boxes comcast is currently using ? UGH !!! Talk about crap DVR ..

its really disapointing that there isn't an hd-tivo solution for cable (i know comcast has one in the works but that likely wont be till 2007) HD has been here for to long to be stuck with all this SD equipment :(

Anyone else with Adelphia in SoCal notice that all of the ESPN HD NBA games have NOT been shown in HD? This is highly annoying not only because of the fact that ESPN HD costs 1.50/month extra and for some reason we dont have TNT HD yet, but kcal 9 is also not HD therefore giving us Laker fans no NBA HD content?????? Anyone else notice/pissed about this? :mad:

-Bo

edit: also, unfortunatly the moxi cannot properly record 'inside the nba' on tnt after the game ...... grrrr!! :eek: not so good for any basketball fans out there....

Is there ever going to be a cablecard moxi that consumers can buy ? I'm in a Comcast territory that has NO plans to use Moxi any time in their roadmap and I HATE their current DVR's. I would be willing to pay $600 - $700 for a HD Moxi that I could use with my comcast service ?

Sony has a CC DVR. The bad, it's single tuner and more expensive, about $1k.

Anyone else with Adelphia in SoCal notice that all of the ESPN HD NBA games have NOT been shown in HD? This is highly annoying not only because of the fact that ESPN HD costs 1.50/month extra and for some reason we dont have TNT HD yet, but kcal 9 is also not HD therefore giving us Laker fans no NBA HD content?????? Anyone else notice/pissed about this? :mad:

-Bo

edit: also, unfortunatly the moxi cannot properly record 'inside the nba' on tnt after the game ...... grrrr!! :eek: not so good for any basketball fans out there....

I've noticed and noted this. The good is you can canel and resubscribe at will, so... When they neglect what their "name" is, stop paying them. I'm thinking it's about that time now based on what you've observed, too.

I haven't heard of this reported. I'll be in the Channel section and paging up. After about 3-4 screens, the channels go away and then it truncates the channels above the center. This is on Charter with 3.2 in the Los Angeles area (Glendale).

I have experienced this issue as well when using page up. Usually as you said after paging up a while some of the spaces where channel info should be(Cards) come up blank. This has been happening since prior versions. It is as if it is not able to refresh the info fast enough. Usually I just scroll down and then back up and it's ok. I don't really use it much due to this bug.

I have had this happen twice since I got the Moxi on Adelphia in Colorado Springs. I program it to record an hour show, but it only records the first one minute of the show. Anyone else had this happen and know what causes it?

Thanks.

I have had this happen twice since I got the Moxi on Adelphia in Colorado Springs. I program it to record an hour show, but it only records the first one minute of the show. Anyone else had this happen and know what causes it?

Thanks.

I have seen issues where a recording has a loop in the first 10 secs. or so that I can skip past but I don't recall just having 1 min of a 1hr recording. Is it always the same channel?

Let me start by saying that so far I hate my Moxi box, but I'm hoping for some help to make it more of a keeper.

I've had DirecTV for the last 5 years and most recently the HR10-250. I just moved to an area with a large tree line where satellite reception is impossible. We have Charter cable in this area and they installed a Motorola Moxi box about two weeks ago.

First, my picture is nowhere near the quality of DirecTV. The channels under 100 are still analog and they're terrible. Over 100 is better, but I have problems with fuzzyness, shadows, wavy lines in the picture, etc. The high definition is better, but nowhere near the quality of the over the air I was getting with the DirecTV box. Is it normal that either this box or the fact that I now have cable result in an inferior picture than DirecTV?

Second, Chater told me the thing only has a 73 gig hard drive. My old DirecTV box was 250 gig. How can this be, especially with a HD box? My wife filled the thing up in a week. Do they make a Moxi with a bigger hard drive or can I install a hard drive on my own?

Any suggestions are greatly appreciated. The alternative is to cut down some trees.

Another glitch I get some times is if you press play on a title in the recorded tv category and then try to fast forward right away the video freezes and you have to stop and restart.

slim79, you seem to be well-informed cable technician with first-hand experience with Moxi's. Correct? If you have any suggestions on how to improve the accuracy of my FAQ, particularly the TROUBLESHOOTING sections, I would be happy to incorporate them. Your expertise would be much appreciated.

Something I have seen before is that tiling is only happening on one of the tuners. A customer might complain of tiling on particular channels intermittently and of course when the tech gets there it is fine. But if he new enough to take a look at which tuner he is currently viewing the channels on and then try recording with that tuner while tuning to the problem channels with the other tuner the problem might present itself(tiling like crazy). I have seen this quite a few times and in many cases it seems that one tuner is more sensitive to moderately high to normal signal levels and lowering the signal has resolved the issue. If lowering does not help then the tuner is probably bad and even in the other case I beleive there are some tuners out there that are not testing to spec. and are faulty.

I have had a Moxi for about a month. I really like it so far, except the clock's time is off. Since daylight savings, it is worse. It's only off about 30-40 seconds or so, but it misses the beginning of every single show I record (and also records about 30 seconds of the show afterwards). I called tech support, but they couldn't help me beyond telling me to add a minute to every recording. They put in a ticket to the head-end, but that was over a week ago and I haven't heard anything and it's still not fixed. Anyone have any ideas what I should do next?

Thanks,
Rob
Lawrenceville, GA

Hello!

Been a while :)

So I posed about this a while back but can't seem to find anything on it... Any updates on the FF to Live problem?

I am at 9:14 PM in my buffer and it is 10:04 I hit FF and after a second, I am at 10:04 PM..

It's pretty random, but really really fustrating... I can't be the only one having this problem for this long?

Has anyone been able to control the Moxi HD DVR through Mitsubishi's NetCommand?

I've found numerous postings elsewhere indicating problems with Moxi's unique remote command structure when trying to use various universal remotes.

Rather than buying a UR, would like to just make NetCommand work since it works so well for other components (AVR, DVD).

Sorry I haven't had the time to read all 174 pages (!) of this thread. Hopefully someone is still answering questions here. I did a search and didn't find an answer.

1) My question is this: On my Moxi, I have both HD channels and regular SD (analog) channels. My local CBS has one of each...HiDef is #711 and analog is #10. The problem is when I tell the Moxi to record a Series (like Amazing Race, or Lost, or anything else), there doesn't seem to be any way to force it to only record the Hidef channels.

I tried deleting the analog channels from the channel list. That removed them from the program guide, but according to the upcoming recordings, it is still going to record the first channel it finds (the channel 11 analog channel in this case).

I know that none of the series I'm recording are in HD...but the digital channel 711 signal is *much* clearer than the analog channel 11. It seems really stupid to not allow control of this. If a channel is deleted from the channel list, it should NOT be useed in the recordings.

Any way around this?

2) Second question is more minor: I'm *always* have to change the record options to "Delete when you need space". For some reason, the default is only "Keep 2 days" which isn't nearly long enough. Any way to change this default? I couldn't find anything in the settings.

I can't believe this box has been around for more than a year and yet still has such fundamental problems. I *really* miss my Replay box (but it doesn't record HD). I prefer a grid-based Guide any day over this mess of menus. Sigh.

Anyway, thanks to anyone who can answer these questions.

Hello!

Been a while :)

So I posed about this a while back but can't seem to find anything on it... Any updates on the FF to Live problem?

I am at 9:14 PM in my buffer and it is 10:04 I hit FF and after a second, I am at 10:04 PM..

It's pretty random, but really really fustrating... I can't be the only one having this problem for this long?

this is my number 1 annoyance as well. the only workaround i've found effective is to only FF at 2X in buffered material. 3X always seems to cause it to happen.

My cable company says they are going to offer a HD-DVR made by Samsung next year. Does anyone know of an upcoming model by Samsung that records HD and has dual tuners? They didn't say it had MOXI support, however

My cable company says they are going to offer a HD-DVR made by Samsung next year. Does anyone know of an upcoming model by Samsung that records HD and has dual tuners? They didn't say it had MOXI support, howeverSamsung-manufactured Moxi boxes ship next year, so that could be it.

Samsung-manufactured Moxi boxes ship next year, so that could be it.

Do you have any more information on these boxes? Will they have external hard drive support? I understand that external storage support is dependant on software support in the moxi OS, but will these boxes have ports for such future expandability?

Sorry I haven't had the time to read all 174 pages (!) of this thread. Hopefully someone is still answering questions here. I did a search and didn't find an answer.

1) My question is this: On my Moxi, I have both HD channels and regular SD (analog) channels. My local CBS has one of each...HiDef is #711 and analog is #10. The problem is when I tell the Moxi to record a Series (like Amazing Race, or Lost, or anything else), there doesn't seem to be any way to force it to only record the Hidef channels.

I tried deleting the analog channels from the channel list. That removed them from the program guide, but according to the upcoming recordings, it is still going to record the first channel it finds (the channel 11 analog channel in this case).

I know that none of the series I'm recording are in HD...but the digital channel 711 signal is *much* clearer than the analog channel 11. It seems really stupid to not allow control of this. If a channel is deleted from the channel list, it should NOT be useed in the recordings.

Any way around this?


Sure. Search for the series in the "Find & Record/Find by Title" and select the result for the HD channel (711) in the result box. From there, select "Recording Options" or "Record Series".



2) Second question is more minor: I'm *always* have to change the record options to "Delete when you need space". For some reason, the default is only "Keep 2 days" which isn't nearly long enough. Any way to change this default? I couldn't find anything in the settings.



Sorry, no.




I can't believe this box has been around for more than a year and yet still has such fundamental problems. I *really* miss my Replay box (but it doesn't record HD). I prefer a grid-based Guide any day over this mess of menus. Sigh.

Anyway, thanks to anyone who can answer these questions.

Yeah, most of us miss our <insert previous DVR here>. But we all like the dual-tuner-HD-for-no-cost-up-front-ness of the MOXI :)

...1) My question is this: On my Moxi, I have both HD channels and regular SD (analog) channels. My local CBS has one of each...HiDef is #711 and analog is #10. The problem is when I tell the Moxi to record a Series (like Amazing Race, or Lost, or anything else), there doesn't seem to be any way to force it to only record the Hidef channels...
Expanding on RockMountainD's response, it is my understanding that if you schedule the program from an HD channel, it should record ONLY on that HD channel. Conversely, if you want ALL episodes of a program with a certain title on all channels, you would have to set it up to record on each separate channel on which it appears.

2) Second question is more minor: I'm *always* have to change the record options to "Delete when you need space". For some reason, the default is only "Keep 2 days" which isn't nearly long enough. Any way to change this default? I couldn't find anything in the settings.
The ability to change the default "keep until" time is scheduled for a future software release. You should be able to change this when initially setting up the recording by using the "recording options" sub-menu rather than the "record" sub-menu. Also, keep in mind that "keep 2 days" does not mean that the show will automatically be deleted after 2 days, it just means that it will be subject to deletion after 2 days if room is needed. Unfortunately, it also does not mean that the show will even be kept for 2 days, as the Moxi may delete it before 2 days, if it needs room.

See the FAQ (link in my signature for more info).

Do you have any more information on these boxes? Will they have external hard drive support? I understand that external storage support is dependant on software support in the moxi OS, but will these boxes have ports for such future expandability?
The new Samsung boxes should have ports that could theoretically support external hard drives, just like the current models. However, support for external hard drives apparently is not planned until software version 4.2, which is three software updates down the line, so I would not expect it for at least a year. Of course, this is all speculation.

I don't know if this has already been addressed but it seems that my MOXI has problems with tiling on the high channels, like movie channels and the like, I have a non-dvr Motorola box that doesn't have any problems at the same time the MOXI does. I can reset the MOXI and it will be better for a short while, then the problem returns. Seems a lot like a software problem like maybe a buffer issue? Any input is appreciated. Thanks.

Hardware Ver: Limonite
Software Ver: 3.2.171.7LR-P.107558.

I don't know if this has already been addressed but it seems that my MOXI has problems with tiling on the high channels, like movie channels and the like, I have a non-dvr Motorola box that doesn't have any problems at the same time the MOXI does. I can reset the MOXI and it will be better for a short while, then the problem returns. Seems a lot like a software problem like maybe a buffer issue? Any input is appreciated. Thanks.

Hardware Ver: Limonite
Software Ver: 3.2.171.7LR-P.107558.


Try lowering the siganl to the moxi...add a splitter or attenuator but keep in mind what your upstream power is on your modem and try not to exceed 53.

Along with many of you I have been haunted by the MOXI HD pixelation / audio dropout for a long time. The symptoms varied and I could see no consistency or pattern. Some channels were fine, others were unwatchable. The next day different channels were affected. I mostly just put up with it because the ordeal of dealing with Charter tech support was unbearable.

However, after reading many of the posts concerning this problem I finally zero'd in on the signal strength issue. My set up includes a Radio Shack 1GHz 1:4 amplified splitter fed directly from the building's distribution panel. It feeds the Moxi (9012), an old DCT2000 (absolutely necessary for the analog SD channels!), an ABIT cable modem and a VCR (don't ask me why :eek: ).

Now, the splitter has been in place from the beginning but this past weekend I took a close look at it and realized that the amplifier was variable and was set to "MAX". I cranked that baby down to about 50% and viola' - all the HD channels were (almost) perfect. I noticed only 1 instance of pixelation on 1 channel (PBS as I recall - not that it probably matters) in the past 3 days.

I realize that this is strictly anecdotal information and I urge you to take it FWIW.


When I submitted this post I had not had a chance to view an HD channel for any continuous, extended period of time. This past Sunday I did (the Vikings on FSN-N my channel (Charter)789). About 1/2 way into the first quarter I had noticed a very few instances of pixelation and drop out. These were VERY brief and infrequent but annoying none the less. So, I reached in and dropped the amp to MIN and checked the ABIT to make sure it was still on line - it was.

Finished watching the game with ZERO anomalies and have since found time to watch a complete HD Net movie with nary a drop out.

The saga continues . . . . . .

Mine works great! Day in and day out i have ZERO problem with my box. I had the box replaced recently as i had an issue with subscribing to Showtime InDemand. And charter said they would talk to Moxi about it, but as far as DVR i have not problems it's constantly recording exactly what it should, it's smarter then me (as far as the repeats/first-run issue). On my old box it i noticed on 2 occasions (over the last year of 3-5 HDTV shows and 4-6DTV shows per day recording) that it didn't record something that it should have, so i ran a test and it still didn't record what was scheduled even if it was scheduled 1 hour before hand. After a quick reboot and retest and it was fixed. It like it just lost it's mind or rand out of RAM or resources. This happend 2 times in say 2550 recordings in the last year.

I just need more space and i'll be happy (wish the 9022 would come 'round Hickory, NC area).

I finally got a Charter tech who fixed my tiling/audio problems on my HD channels. The short version of what he told me is that in apartment buildings, the signal is generally too strong for the Moxi box to handle. He added two splitters after the main splitter I've been using for other TV's and the cable modem, dropping the signal to the Moxi box by a total of -14dB. Since then, I have had ZERO problems.

So...the cable modem and non-HD TV's are using the signal coming straight into the bulding, and the signal to the Moxi has been significantly reduced, and all tiling/audio dropout problems are gone. Hope this helps!!

This is my first post about the MOXI. I had a RS-TX20 (TIVO + DVD-R) previously (actually I still have it) and I've been using the MOXI about a month through Charter Communication in Elk River, MN. Overall I think very highly of the MOXI. The picture quality is excellent, it works as expected and it very easy to use. I just spent the last hour reading posts on this thread and couldn't find solutions to the issues I'm having, but I did see a few people were having the same issues.

I have two questions:

1. I saw this referenced earlier
"Vertical red or blue line. Originally, MoxiGuy referred to this problem as the "Moxi Measles" and said that it was a known problem that would be fixed in an intermediate version 3.2 update. More recently, he said that the Moxi Measles was a hardware issue that affected a subset of boxes that have all been replaced. In any event, some users report that the colored lines occur on digital channels, particularly VOD channels. Other users report that they occur on most SD channels, and only when they are upconverted by the Moxi to an HD resolution. Still other users report that they also happen when SD channels are output at their native 480i resolution."
I'm having this problem currently. Is the suggested solution to ask for a new box?

2. I saw this issue was suppose to be addressed last year:
When fast-forwarding or rewinding, the video no longer returns to live TV unexpectedly.
I'm still having this problem. Specifically, if I am watching live TV and I decide to rewind (let's say 15 minutes). When I begin watching normally everything goes fine until I hit a commercial I want to fast-forward through. I hit FF and sometimes it works fine and sometimes it jumps back to live TV. It works about 80% of the time. If I hit FF 3 times to go faster it almost always jumps back to live.

Thanks in advance for any feedback.

Chris

Is the suggested solution to ask for a new box?


Chris


yes. hopefully you get one that doesn't have the same problem. a temporary fix is to reset the box. the line is not recorded it is a problem with the moxi rendering the picture. I would ask if they are even aware of the moxi measles and which boxes are affected.

I finally got a Charter tech who fixed my tiling/audio problems on my HD channels. The short version of what he told me is that in apartment buildings, the signal is generally too strong for the Moxi box to handle. He added two splitters after the main splitter I've been using for other TV's and the cable modem, dropping the signal to the Moxi box by a total of -14dB. Since then, I have had ZERO problems.

So...the cable modem and non-HD TV's are using the signal coming straight into the bulding, and the signal to the Moxi has been significantly reduced, and all tiling/audio dropout problems are gone. Hope this helps!!

Hmm.. may be on to something here. I also am in a complex and did post about my problems with pixelization and audio drop outs. I went out and bought an attenuator from Radio Shack, which was some advice given from an earlier post. It is a bit early to say, since being only 3 days, but I haven't seen a problem yet. Typically, I would get about 2 good days after a reboot of the Moxi and all the problems would come back. I will keep you posted and see if this has fixed my problem. On a side note, the attenuator is set to about 1/3 turn on the knob, from Min to Max. I thought I might had been seeing some picture anomalies, when it was about 1/2 and higher, so I backed it down.

--snip--
I'm still having this problem. Specifically, if I am watching live TV and I decide to rewind (let's say 15 minutes). When I begin watching normally everything goes fine until I hit a commercial I want to fast-forward through. I hit FF and sometimes it works fine and sometimes it jumps back to live TV. It works about 80% of the time. If I hit FF 3 times to go faster it almost always jumps back to live.

Thanks in advance for any feedback.

Chris

Chris, I have inquired about this three times recently and have heard nothing.. I guess it is best to keep the heat under the pot and see what boils!

you may need to switch you audio setting to mono if you still have that problem. im new to forum just reading through some threads

yes. hopefully you get one that doesn't have the same problem. a temporary fix is to reset the box. the line is not recorded it is a problem with the moxi rendering the picture. I would ask if they are even aware of the moxi measles and which boxes are affected.

Thanks Slim...I'll try a reset and see how long it takes to resurface. I think I need a 9022 anyway.

Chris, I have inquired about this three times recently and have heard nothing.. I guess it is best to keep the heat under the pot and see what boils!

Thanks for the validation Michael. It really is frustrating when this happens. When you say you've "inquired about this", is there somewhere I should send a more formal inquiry?

Hmm.. may be on to something here. I also am in a complex and did post about my problems with pixelization and audio drop outs. I went out and bought an attenuator from Radio Shack, which was some advice given from an earlier post. It is a bit early to say, since being only 3 days, but I haven't seen a problem yet. Typically, I would get about 2 good days after a reboot of the Moxi and all the problems would come back. I will keep you posted and see if this has fixed my problem. On a side note, the attenuator is set to about 1/3 turn on the knob, from Min to Max. I thought I might had been seeing some picture anomalies, when it was about 1/2 and higher, so I backed it down.

Following this advice, bought the same 20 dB variable attenuator (part # 15-678), and found that about 1/3 above MIN is as high as I can go without causing the signal to drop out. So have backed it down to maybe 1/4 above MIN and will monitor. Unfortunately, pretty unscientific in terms of actual attenuation, I suppose it's in the 5-6 dB range as a SWAG. Will report back in a few days on pixelation issues.

Following this advice, bought the same 20 dB variable attenuator (part # 15-678), and found that about 1/3 above MIN is as high as I can go without causing the signal to drop out. So have backed it down to maybe 1/4 above MIN and will monitor. Unfortunately, pretty unscientific in terms of actual attenuation, I suppose it's in the 5-6 dB range as a SWAG. Will report back in a few days on pixelation issues.
For those of you who are tweaking your signal levels with either amplifiers or attenuators, it would be interesting to know how they are affecting the signal levels in the On-Screen Diagnostics menus, and at what levels (or ranges) you are getting the best signals. I could add this information to the FAQ.

I think the most interesting values are:

Network Diagnostics > DOCSIS Interface Information:
1. Downstream Power
2. Downstream Signal/Noise
3. Upstream Power

Hardware Diagnostics > Tuner Information (Screens 2 and 3):
4. SNR
5. AGC
(Screen 2 of 3 is Tuner #1, the primary one. Screen 3 of 3 is Tuner #2, the secondary one that is used when you are recording a program on Tuner #1. The levels seem to vary between these tuners, even comparing the same channel--at least on my box. So, it might be interesting to try different combinations. You have to start a recording to see Tuner #2, and you can verify the channel number on the diagnostics screen.)

For those of you who are tweaking your signal levels with either amplifiers or attenuators, it would be interesting to know how they are affecting the signal levels in the On-Screen Diagnostics menus, and at what levels (or ranges) you are getting the best signals. I could add this information to the FAQ.

I think the most interesting values are:

Network Diagnostics > DOCSIS Interface Information:
1. Downstream Power
2. Downstream Signal/Noise
3. Upstream Power

Hardware Diagnostics > Tuner Information (Screens 2 and 3):
4. SNR
5. AGC
(Screen 2 of 3 is Tuner #1, the primary one. Screen 3 of 3 is Tuner #2, the secondary one that is used when you are recording a program on Tuner #1. The levels seem to vary between these tuners, even comparing the same channel--at least on my box. So, it might be interesting to try different combinations. You have to start a recording to see Tuner #2, and you can verify the channel number on the diagnostics screen.)

I will do my best to get this information. I will likely get this by weeks end. On a side note... if we find that about a 6db decrease were to eliminate most issues, then there would be a savings to the rest, because there is a -6db attenuator connector you can buy and is about a third the cost.

Following this advice, bought the same 20 dB variable attenuator (part # 15-678), and found that about 1/3 above MIN is as high as I can go without causing the signal to drop out. So have backed it down to maybe 1/4 above MIN and will monitor. Unfortunately, pretty unscientific in terms of actual attenuation, I suppose it's in the 5-6 dB range as a SWAG. Will report back in a few days on pixelation issues.

Mine might be as low as that also, I know I couldn't go very far, before getting a flickering type effect when switching to channels.

I will do my best to get this information. I will likely get this by weeks end. On a side note... if we find that about a 6db decrease were to eliminate most issues, then there would be a savings to the rest, because there is a -6db attenuator connector you can buy and is about a third the cost.
Everybody's current levels are probably all a little different, so this is likely not a "one-size-fits-all" situation. On the other hand, if we find a "sweet spot," and people check their levels, it may give them a good idea of how much they need to be changed. Some people likely have a problem with levels that are too low, as well. By the way, I would think the cable companies should be responsible for any costs of tweaking the signal levels so that you are glitch-free.

Splinke, here are the settings you are asking about. Everything is working fine with my Moxi, so hopefully this info helps...

1. Downstream Power: -15.5 dBmV
2. Downstream Signal/Noise: 32.1 dB
3. Upstream Power: 59.8 dBmV
4. SNR (Tuner 1): 32.062
SNR (Tunrer 2): 32.828
5. AGC (Tuner 1): 88.28%/98.44%
AGC (Tuner 2): 87.7%/100.00%

Can you explain all this in your next post, Splinke? :)

Splinke, here are the settings you are asking about. Everything is working fine with my Moxi, so hopefully this info helps...

1. Downstream Power: -15.5 dBmV
2. Downstream Signal/Noise: 32.1 dB
3. Upstream Power: 59.8 dBmV
4. SNR (Tuner 1): 32.062
SNR (Tunrer 2): 32.828
5. AGC (Tuner 1): 88.28%/98.44%
AGC (Tuner 2): 87.7%/100.00%

Can you explain all this in your next post, Splinke? :)
Check out the TROUBLESHOOTING - ADVANCED section of the FAQ for details. Briefly, the first three readings are from the cable modem inside the Moxi. Downstream power is the signal coming in from the cable company, and upstream power is what your cable modem is generating to try to communicate back to the cable company. Both of your readings are pretty borderline, though. Downstream power less than -15 dBmV is pretty low, and upstream power >55 dBmV is pretty high. Your downstream signal-to-noise ratio (SNR) on the modem looks OK, though.

The other readings are from the actual digital tuners tuning in the channels. The SNR readings look pretty good, although the AGC (presumably, automatic gain control) percentages seem a bit high. I'm not quite sure about the AGC readings, though.

Are you experiencing glitch-free TV at these levels, or are you having problems?

Everything is perfect at these levels. I moved into this townhouse about 4 months ago, and this week is the first time that EVERYTHING is working perfectly. So I'm not about to mess with anything now... :)

yes. hopefully you get one that doesn't have the same problem. a temporary fix is to reset the box. the line is not recorded it is a problem with the moxi rendering the picture. I would ask if they are even aware of the moxi measles and which boxes are affected.

I've seen this on and off and last night noticed it was on a recording of Inside the NFL (HBO SD). If it's truly hardware, guess I'll have to swop the box....one of the first installs in Colorado Springs. Oh well, maybe they'll have a 9022 sitting around nobody's using :)

Chris, I have no clue, I am sure there is little that can be done complaining to the cable operators, I had emailed MoxiGuy about it a while back, haven't heard anything.

My Moxi is doing something new, when that channel info bar comes up at the bottom of the screen, I could before make it go away by clicking clear, now when I do that, just the channel name and number leaves the screen the bar and everything else stays LOL

when that channel info bar comes up at the bottom of the screen, I could before make it go away by clicking clear, now when I do that, just the channel name and number leaves the screen the bar and everything else stays LOL


I have experienced this as well. at some point it does return to normal but i have not figured out at what point it stops or starts. if i reset it clears the problem. at one point I noticed I was seeing the vertical line (moxi measles) and the info bar glitch at the same time but I don't think that is usually the case.

Everything is perfect at these levels. I moved into this townhouse about 4 months ago, and this week is the first time that EVERYTHING is working perfectly. So I'm not about to mess with anything now... :)

I have to adimit I am suprised if you are not experiencing any problems with your signal readings. I beleive the maximum output of the moxi for upstream is about 61 and with much fluctuation there your modem would be dropping offline I would recommend around 45 to 50. -15 is not very good either. I would think around -6 to -3 would probablly assure that signal is not to high or to low. I would also be concerned with the Out of Band(OOB) tuner(75.25MHz here) SNR and the upstream for sending commands for PPV orders and on demand control (10.592MHz here). The Out of Band Tuner is the downstream for digital cable it receives things like authorization for channels and channel mapping. In prior digital cable boxes guide info was also received from the OOB...slowly... With moxi it downloads the info with the cable modem.

Yup my bar is back to normal, but NOT the FF SHIFTING... It's still there!! LOL

I just got moxi and so far I'm pretty happy but I have some questions

The SNR on page 1of3 in the tuner diag. is right at 21 - 21.5. In the FAQ it is said this should be the absolute min. All other readings look good including when I'm locked into a digital channel and the modem diag. screen. I wouldn't be asking about the SNR but my channel 3 has these horizontal lines that flicker on and off every once in awhile, almost like the picture is tearing. Is there anything I can do to fix this? From the line outside we have a three way splitter to cable modem, tv1, tv2 w/moxi and thats all.

For those of you who are tweaking your signal levels with either amplifiers or attenuators, it would be interesting to know how they are affecting the signal levels in the On-Screen Diagnostics menus, and at what levels (or ranges) you are getting the best signals. I could add this information to the FAQ.

I think the most interesting values are:

Network Diagnostics > DOCSIS Interface Information:
1. Downstream Power
2. Downstream Signal/Noise
3. Upstream Power

Hardware Diagnostics > Tuner Information (Screens 2 and 3):
4. SNR
5. AGC
(Screen 2 of 3 is Tuner #1, the primary one. Screen 3 of 3 is Tuner #2, the secondary one that is used when you are recording a program on Tuner #1. The levels seem to vary between these tuners, even comparing the same channel--at least on my box. So, it might be interesting to try different combinations. You have to start a recording to see Tuner #2, and you can verify the channel number on the diagnostics screen.)

Here is my reading with the attenuator at about 1/5 setting.

1. Downstream Power: -11.2 dBmV
2. Downstream Signal/Noise: 33.8 db
3. Upstream Power: 46.8 dBmV
4. SNR (Tuner 1): 34.6
SNR (Tuner 2): 31.3
5. AGC (Tuner 1): 50.00%/45.04%
AGC (Tuner 2): 75.00%/38.08%

Here is my reading with the attenuator at about 1/5 setting.

1. Downstream Power: -11.2 dBmV
2. Downstream Signal/Noise: 33.8 db
3. Upstream Power: 46.8 dBmV
4. SNR (Tuner 1): 34.6
SNR (Tuner 2): 31.3
5. AGC (Tuner 1): 50.00%/45.04%
AGC (Tuner 2): 75.00%/38.08%

Let's assume that -6 is a good number, I adjusted the attenuator so that it's at it's minimum setting and I am getting -6.5. I will leave it at that and see if I notice any more pixelization, but the prior setting kept me pixelization free for a week. I had not gone a couple days at best, prior to adding the attenuator.

Let's assume that -6 is a good number, I adjusted the attenuator so that it's at it's minimum setting and I am getting -6.5. I will leave it at that and see if I notice any more pixelization, but the prior setting kept me pixelization free for a week. I had not gone a couple days at best, prior to adding the attenuator.

A quick update, I started to get some pixelization after putting the attenuator to minimum (-6.5 for me), so I increased it to about 1/5. I would assume that will put me back to around -11.

I have also had the problem with the channel bar at the bottom of the screen and pressing the clear button and just clearing the channel number. What's up with that? Also what's up with the massive pixelation only while fast forwarding HD? Are these more signs of signal issues or just usual Moxi performance? Good times Joe, good times. Pencil me in for the next meeting.

I had moxi for almost a year (since it first came out in STL).

Some things that ultmately drove me to drop it....

1- The goofy menu system....what a royal pain....instead of the grid guide (i guess they don't want to pay a royalty), you have to go to each channel...
(really the deal breaker after a while...just stuuuuuuuuuupid...)
2- Limited space for recording hd content....basically 8 hours max

3- skip feature lame....

4- no ABC in HD in STL.........gave it a year...how much time should one give?

5- Ticker a nice feature, but after the first week never used it....

6- never understood the favorates menu....

7 unsure of any future expansion or networking capabilities...

8 sound was never very good...never could equal ota hd sound...

Mango

I am going to be making MoxiFAQ.com bigger and better in the coming weeks... I am in the process of switching hosts and rebuilding the forum, *hoping* not to loose the good information that has accumulated in the short period of time.

I will keep everyone updated as far as the grand re-opening!

I just got moxi and so far I'm pretty happy but I have some questions

The SNR on page 1of3 in the tuner diag. is right at 21 - 21.5. In the FAQ it is said this should be the absolute min. All other readings look good including when I'm locked into a digital channel and the modem diag. screen. I wouldn't be asking about the SNR but my channel 3 has these horizontal lines that flicker on and off every once in awhile, almost like the picture is tearing. Is there anything I can do to fix this? From the line outside we have a three way splitter to cable modem, tv1, tv2 w/moxi and thats all.


The tuner you refer too is the Out of Band(OOB) tuner. The SNR there should have nothing to do with your other problem in fact that reading is pretty good. If you continually press the Ok button while on an info screen it refreshes the page over and over(though if your on page 3 it goes back to page 1 each time). If you are staying above 20 that is good SNR for the OOB. Problems with the OOB might cause channels to be missing from your channel list, loss of Authorization for channels, or VOD probs. This would likely be do to the tuner not being locked which would take either really low siganal level or really poor SNR. As for channel 3, I assume it is analog, I get a flashing when tuning to analog channel 3 that usually lasts about as long as the flip bar hangs on the screen. Other possibilities might be corrosion, ingress(interference from local over the air broadcasts), or artifacts from the moxi converting analog to digital.

I am new to this group and the BMC9012. Is it possible to change the display from always indicating the time to always indicating the channel?

Thanks,

Scott

My Moxi was acting up tonight. Some of my channels in the (30-50) range were completely pixellated and unwatchable. It would leave the image from the last channel being watched and bleed a pixellated grid of the new channel over it. The audio would pop in and out. I finally unplugged the Moxi to reboot it and it now seems to be working correctly. Has anyone else run into this? Is it possibly a signal level issue?

My Moxi was acting up tonight. Some of my channels in the (30-50) range were completely pixellated and unwatchable. It would leave the image from the last channel being watched and bleed a pixellated grid of the new channel over it. The audio would pop in and out. I finally unplugged the Moxi to reboot it and it now seems to be working correctly. Has anyone else run into this? Is it possibly a signal level issue?

Read the posts on the last 3 pages or so. There is mentions of a few of us that have been experiencing this for a few months at least. So far the fix seems to be adjusting the signal strength, whether being to much or little. There is a post of what to look for on a few diagnostic screens on the Moxi. I believe there is some mention also in the Moxi FAQ. Someone might take the time to explain what should be ideal for signal strength, for reference.

Will the moxi try and compete?
TiVo To Bring TV Programming To Apple Video iPodTM and PSPTM (Playstation® Portable)
http://www.tivo.com/cms_static/press_66.html

Now that TIVO is gonna do it, maybe the good folks at Diego will consider it too.

Will the moxi try and compete?
TiVo To Bring TV Programming To Apple Video iPodTM and PSPTM (Playstation® Portable)
http://www.tivo.com/cms_static/press_66.html

Now that TIVO is gonna do it, maybe the good folks at Diego will consider it too.

Nah, we're too busy just trying to make it work at what it's supposed to do. None of that "fancy" stuff until version 7 or so. :confused:

It looks like the Moxi box is not the only one with software problems. At least with the Moxi, the cable company has free (but erratic) service calls. I would be very P-O'd if I shelled out big bucks for the D-TV box with it's problems.

From today's HDTVmagazine.com's article:

Normally, I don't do product reviews. Others do that much more completely and with greater expertise than I. However, I am going to make a small exception as I own this product and have copious hands-on experience with it. This unit (the DIRECTV HD DVR HR 10-250) is actually the third DVR I have owned. The others being the R 10 non-HD version of the HR 10-250 and an early RCA Ultimate unit, so I have some basis for comparison.

From a capability standpoint, the HR 10 is first rate. ...

Performance is also excellent. ...

Now for the bad news. The software used in the HR 10 is unstable. I had to replace one unit due to intermittent lock-ups and freezes. The replacement unit is somewhat better in that it does not totally "lock-up," but it continues to exhibit annoying software glitches. Some of this appears to be related to channel changes dictated by TiVo to record promotions. This "feature" unfortunately cannot be disabled. However, it appears the design engineers anticipated a number of software problems because a "soft reset" option is offered on the main menu. Sometimes this option works, and normal operation is restored. Other times a "cold" reset must be performed (power completely disconnected for a period of time) to reestablish operation. Performing either soft or cold resets is particularly annoying do the extremely long reset time required - about ten minutes.

The user interface (UI) is a disgrace. The menu tree is unnecessarily deep, arcane and non-intuitive. The instruction book (user's guide) is not much better. I believe the UI was written by a committee with lots of compromises decided over a conference table. I have been down that road, and can easily understand how that happens. Too bad, such a well performing product with such a terrible UI.

The other part of the UI - the remote control transmitter - is a total disaster. Who ever designed that abomination should be taken out back and shot. This unit has absolutely no redeeming ergonomic qualities - a true joke. I won't even start to list the problems with this thing - I'll just get mad and throw it (again) across the room. (It is rugged, however.)

So, would I recommend acquiring this unit? If you have engineering and/or computer expertise plus patients, go for it. It performs very well. To the average HDTV user, I would suggest waiting on the availability of the new DIRECTV unit with NDS service, and hope for a better design.




Gary Einstein

Will the moxi try and compete?
TiVo To Bring TV Programming To Apple Video iPodTM and PSPTM (Playstation® Portable)
http://www.tivo.com/cms_static/press_66.html

Now that TIVO is gonna do it, maybe the good folks at Diego will consider it too.

LOL

You can have that when I can fast forward through buffered TV w/o throwing my remote at things :)

Still no VOD in Ventura County after being promised in May. There are some VOD feeds but not on Moxi!

When, oh when, Moxiboy?

Still no VOD in Ventura County after being promised in May. There are some VOD feeds but not on Moxi!

When, oh when, Moxiboy?

. . . . . Careful what you wish for, kelliot, you may get it.

Ahhh, so much content, so little time.

It looks like the Moxi box is not the only one with software problems. At least with the Moxi, the cable company has free (but erratic) service calls. I would be very P-O'd if I shelled out big bucks for the D-TV box with it's problems.

From today's HDTVmagazine.com's article:

Normally, I don't do product reviews. Others do that much more completely and with greater expertise than I. However, I am going to make a small exception as I own this product and have copious hands-on experience with it. This unit (the DIRECTV HD DVR HR 10-250) is actually the third DVR I have owned. The others being the R 10 non-HD version of the HR 10-250 and an early RCA Ultimate unit, so I have some basis for comparison.

From a capability standpoint, the HR 10 is first rate. ...

Performance is also excellent. ...

Now for the bad news. The software used in the HR 10 is unstable. I had to replace one unit due to intermittent lock-ups and freezes. The replacement unit is somewhat better in that it does not totally "lock-up," but it continues to exhibit annoying software glitches. Some of this appears to be related to channel changes dictated by TiVo to record promotions. This "feature" unfortunately cannot be disabled. However, it appears the design engineers anticipated a number of software problems because a "soft reset" option is offered on the main menu. Sometimes this option works, and normal operation is restored. Other times a "cold" reset must be performed (power completely disconnected for a period of time) to reestablish operation. Performing either soft or cold resets is particularly annoying do the extremely long reset time required - about ten minutes.

The user interface (UI) is a disgrace. The menu tree is unnecessarily deep, arcane and non-intuitive. The instruction book (user's guide) is not much better. I believe the UI was written by a committee with lots of compromises decided over a conference table. I have been down that road, and can easily understand how that happens. Too bad, such a well performing product with such a terrible UI.

The other part of the UI - the remote control transmitter - is a total disaster. Who ever designed that abomination should be taken out back and shot. This unit has absolutely no redeeming ergonomic qualities - a true joke. I won't even start to list the problems with this thing - I'll just get mad and throw it (again) across the room. (It is rugged, however.)

So, would I recommend acquiring this unit? If you have engineering and/or computer expertise plus patients, go for it. It performs very well. To the average HDTV user, I would suggest waiting on the availability of the new DIRECTV unit with NDS service, and hope for a better design.




Gary Einstein

The guy must have gotten some bad boxes as I can assure you they are not software errors. I had an HR10-250 for 6 months prior to changing to Comcast and this Motorolla 6412p3. The HR10-250 was a pleasure to use, never crashed, never locked up, never missed recordings, and I found the menu to be incredibly intuitively laid out as well.

There is nothing on the market that even touches the HR10-250 in terms of features and performance. Not Dish, not Motorola, not Moxi and not SA. I was very sad when I was forced to set my box down to change to Comcast and use the Motorola box. I have pvr remorse pretty much every day.

And I lost all your passwords! I am sorry, but I am really glad I was able to move all the posts over, it was quite an accomplishment, although really easy, I am very pleased...

The password gaining problem shouldn't be to much of a pain.. I am sure at least half of you used real email addresses, and I am sure at least half of those you remember what it was :)

Anyways, give it a try, and let me know if you find any problems, it is still a work in process, but the forum is solid now, and going to stay the same for years to come...

Enjoy!

http://www.moxifaq.com/

Wow, the reviewer of the HD-TiVo for HDTVMagazine must have been on some serious pain medications because the problems he listed (except for maybe the remote control having a narrow emitter angle) are not mentioned by any other reviewers (or users) that I can think of . Most users agree that about the only negative point for the HR10-250 is that it is slow, and possibly some annoyance is registered at the fact that the software on it has never had a significant feature upgrade. Also, some units had HDMI ports that went bad. Mine never rebooted (even with weak signals) until the drive went bad about a year into operation. It has been utterly reliable, and it actually records and plays back shows as you would expect (which judging by the many problems listed in this forum the Moxi can't do reliably). I don't have anything against Moxi, but until I hear is more reliable (and until I can add storage to it), it is a non-option for me. Also, although I am willing to reserve judgement until it is out, I sincerely doubt the new DTV HD box will be half as good as the HR10-250. Of course, you get what you pay for, and the HR10-250 was pretty expensive originally.

So, would I recommend acquiring this unit? If you have engineering and/or computer expertise plus patients
I agree, as anyone who submits for a publication and writes patients when he means patience.........either is on serious pain meds as some patients are or doesn't know what he's talking about in the first place. :rolleyes:

A Patient Penton Moxi user wishes everyone here a Happy Thanksgiving !

Hey all

My moxi box picture is suddenly off center. Like if I'm watching a 4:3 program the black bars are no longer equal on the sides, and a full screen program there is a slight black bar on the right side. Was working fine. Ugh. HD Programming.

Hey all

My moxi box picture is suddenly off center. Like if I'm watching a 4:3 program the black bars are no longer equal on the sides, and a full screen program there is a slight black bar on the right side. Was working fine. Ugh. HD Programming.

Take a ticket, get in line, and be patient

Every post must from now on use the magic word. Either that or the duck will come down. :confused:

While I was being Patient, I noticed something weird in the recording behavior of my Moxi. I normally record Leno, Letterman and Conan every night. Here in Los Angeles, Leno and Conan are on twice each night. A repeat episode of each show airs after Later. KNBC doesn't mark these shows as repeats and the Moxi has recorded the repeats and erased the first run shows. My settings were, record one episode and keep for one day. That brought the problem and to remedy I had to preview the entire run and erase the requests for the repeats. If I forgot, I got only the repeats. I got tired of having to do that so I told it to keep two episodes and figured one would be the new and one the repeat. Well something strange happened. It kept two episodes, but BOTH were new. It stopped recording the repeat. YET if I look at the request log the repeats ARE marked for recording.
Has this FEATURE been noted before?
HAPPY THANKSGIVING!

Take a ticket, get in line, and be patient

Every post must from now on use the magic word. Either that or the duck will come down. :confused:
The patients from the ward on the 7th floor wish to thank Joe, our CEO for the contributions he has made to the product as they are thankful on the eve of this Thanksgiving that they’ve discovered……….. by exhibiting more patience with the nuances of their Moxi DVR’s….. they’ve been able to taper their pain meds considerably! :D

And thank you MoxiGuy for being so patient with us. :)