I need help - I can not get the sound to work with the moxie remote. I have a Broksonic TV and have used every Broksonic code I've found (about 12.) I've changed the audio to Stereo. I press Moxie and OK, the LED blinks twice, etc. I've also tried code 9910 and pressing Mute and the Up arrow (200 times I pressed mute and up) I'm frustrated to say the least. Please help. Thank you.

I just set up a new DVHS VCR, (JVC HMDH40000U), with my Adelphia Moxi, (3.2+ FW), connected via 1394/i.link and am seeing an odd problem. I am able to view live SD & HD television through the DVHS component outputs, however, when I try to record live HD programming it appears to record fine, but when played back all I get is a blank screen. I can record SD fine. I found a work around: if I first record to Moxi, then play it back, I can record to the DVHS just fine. I called JVC support to inquire and they say it’s not a 5C copyright protection or DVHS problem since I can see the output.
Just wondering if anyone here has seen this or has any thoughts on what might be going on. Thanks in advance for the help.

I just set up a new DVHS VCR, (JVC HMDH40000U), with my Adelphia Moxi, (3.2+ FW), connected via 1394/i.link and am seeing an odd problem. I am able to view live SD & HD television through the DVHS component outputs, however, when I try to record live HD programming it appears to record fine, but when played back all I get is a blank screen. I can record SD fine. I found a work around: if I first record to Moxi, then play it back, I can record to the DVHS just fine. I called JVC support to inquire and they say it’s not a 5C copyright protection or DVHS problem since I can see the output.
Just wondering if anyone here has seen this or has any thoughts on what might be going on. Thanks in advance for the help.

I have not tried using a dvhs recorder but I have tried using VLC to watch live on my PC and CapDVHS to capture and neither work on the moxi but they do work on my motorola 6200. I was able to get channel changing over firewire working with the moxi using channel.exe though. There has to be something a little different about the moxi streaming and the 6200 maybe this is what is causing the problem with the recorder.

firewire recording
http://www.avsforum.com/avs-vb/showthread.php?threadid=403695&highlight=windowsXP+motorola

channel.exe
http://www.thegreenbutton.com/community/shwmessage.aspx?ForumID=26&MessageID=104152

Has there been any resolution to the MoxiMate audio humming problem? It's really starting to get on my nerves.

Has there been any resolution to the MoxiMate audio humming problem? It's really starting to get on my nerves.

I was just going to ask the same thing. I have yet to hear anyone with a solution? Will replacing either of the boxes take care of it?

I only notice it waching recorded programs or a DVD.

I have Adelphia Cable in SoCal with the Motorola DVR. I've had it for two months with no problems. Three weeks ago, I finally got the Aqous 45 LCD and things were wonderful. However the other night, out of nowhere, the remote stopped working. A few minutes later, it started working again. I called service, they came and after 4 hours and 3 boxes (with the same problem) later, I have the same box and the same problem. Sometimes the remote works fine, other times it doesn't work at all. If it is interference, why does it work sometimes? Has anyone else had a similar problem? I'm afraid to call Adelphia again because they don't seem to know anything.

I have Adelphia Cable in SoCal with the Motorola DVR. I've had it for two months with no problems. Three weeks ago, I finally got the Aqous 45 LCD and things were wonderful. However the other night, out of nowhere, the remote stopped working. A few minutes later, it started working again. I called service, they came and after 4 hours and 3 boxes (with the same problem) later, I have the same box and the same problem. Sometimes the remote works fine, other times it doesn't work at all. If it is interference, why does it work sometimes? Has anyone else had a similar problem? I'm afraid to call Adelphia again because they don't seem to know anything.

Is it the remote or is your menu system freezing up? I had the same thing happen and thought it was the remote. Changed the batteries and still had the problem. Adelphia came and of course it wouldn't do it when they were here. Then I realized it wasn't the remote, it was just the menu locking up since it wouldn't budge using the cursor on the box. A quick re-set usually clears this up. Until the next time. LOL.

I don't think mine is the menu because it works fine from the box. In fact, the box is my only recourse when the remote is not working.

Thanks for your response.

PeetsMuch

I don't think mine is the menu because it works fine from the box. In fact, the box is my only recourse when the remote is not working.

Thanks for your response.

PeetsMuch

How far or close are you to the STB when the remote fails? You could be too close, believe it or not. Are there any other IR devices in the room such as security motion detectors or even an IR output from a laptop or perhaps a child's toy like a Furby LOL!! Sometimes even florescent lighting can foul your IR devices. If the hardware is not faulty, you must have something saturating the room interfering with the remote IR.

I have Adelphia Cable in SoCal with the Motorola DVR. I've had it for two months with no problems. Three weeks ago, I finally got the Aqous 45 LCD and things were wonderful. However the other night, out of nowhere, the remote stopped working...
This sounds VERY similar to a problem reported here a few weeks ago in which an Aquos display was itself creating interference that caused sluggish performance of the Moxi remote. Check Jim's Tips here (http://g04.com/html/modules.php?name=News&file=article&sid=130) for a description of the problem and a potential fix.

I'm willing to bet this has been discussed before, but I could not find it in the forum. Over the past few weeks I've been experiencing an issue with my Moxi and the available HD channels. I'll sit down for some real-time football viewing in HD in which I desire to switch between the games on FOX and CBS. Since the channel assignments in St. Louis Charter-land are adjacent I can flip back and forth with ch-up and ch-down. All is going well until, suddenly, I ch-up to CBS and I'm taken to channel 9xx, a music channel. I ch-down and I'm at 6xx, one of the non-HD movie channels. Not only that, but if I enter the channel number for FOX or CBS it is rejected as if I entered the number for a non-existant channel. I check the HD section of the guide and it is empty, no HD at all. :mad:

Sometimes, some or all of the HD channels appear again in a matter of minutes with no action on my part. Sadly, they tend to disappear again just as quickly (Thus my allusion to Donovan in the title).

My knee-jerk response is, "I must contact the crack support team at Charter so they can run their extensive diagnsotic suite and determine the root cause of my problem!" However, I temper that with my experience that Charter's primary solution is to swap my box for another resulting in the loss of whatever I have recorded and all my series data. Not good.

So, I'm turning to this community for any suggestions as to what might cause this bizarre behaviour.

Thanks,
Terry

I have Adelphia Cable in SoCal with the Motorola DVR. I've had it for two months with no problems. Three weeks ago, I finally got the Aqous 45 LCD and things were wonderful. However the other night, out of nowhere, the remote stopped working. A few minutes later, it started working again. I called service, they came and after 4 hours and 3 boxes (with the same problem) later, I have the same box and the same problem. Sometimes the remote works fine, other times it doesn't work at all. If it is interference, why does it work sometimes? Has anyone else had a similar problem? I'm afraid to call Adelphia again because they don't seem to know anything.
I have a similar problem. I have Adelphia in Santa Monica. My TV is a Sony 32 inch XBR LCD. The MOXI remote is very sluggish after the TV is first turned on. The controls on the box operate without any problems. The funny thing is that after about 15 minutes, the remote works just fine.

I'm willing to bet this has been discussed before, but I could not find it in the forum. Over the past few weeks I've been experiencing an issue with my Moxi and the available HD channels. I'll sit down for some real-time football viewing in HD in which I desire to switch between the games on FOX and CBS. Since the channel assignments in St. Louis Charter-land are adjacent I can flip back and forth with ch-up and ch-down. All is going well until, suddenly, I ch-up to CBS and I'm taken to channel 9xx, a music channel. I ch-down and I'm at 6xx, one of the non-HD movie channels. Not only that, but if I enter the channel number for FOX or CBS it is rejected as if I entered the number for a non-existant channel. I check the HD section of the guide and it is empty, no HD at all. :mad:

Sometimes, some or all of the HD channels appear again in a matter of minutes with no action on my part. Sadly, they tend to disappear again just as quickly (Thus my allusion to Donovan in the title).

My knee-jerk response is, "I must contact the crack support team at Charter so they can run their extensive diagnsotic suite and determine the root cause of my problem!" However, I temper that with my experience that Charter's primary solution is to swap my box for another resulting in the loss of whatever I have recorded and all my series data. Not good.

So, I'm turning to this community for any suggestions as to what might cause this bizarre behaviour.

Thanks,
Terry

Can you check the diagnostics for the Out of Band Tuner and post the results.
check the faq if you need instructions on the diag.

Is there a universal remote that works with the moxi?
If so, what is recommended? I am thinking of the harmony 880 if it would give me use of all the buttons that the moxi remote does.

Samsung And Digeo Agree Cable TV Box DealSamsung have jumped into bed with Digeo - a leading provider of media center software and services - and announced a deal to produce the next-generation Moxi II Media Center product family.

The companies are claiming that the new family of Samsung Home Media Center products will rival the features of personal computers designed for living room entertainment centres.

The Moxi II Media Center, scheduled for release in the autumn, will combine the functions of an advanced video recorder, jukebox, photo viewer and Internet telephone in a single unit (although cable providers will determine the exact feature set).

The boxes will sport four TV tuners (for recording multiple shows at once and/or feeding multiple live TV streams to satellite Moxi Mini boxes around the house) with enough onboard storage to record up to 40 hours of high definition programming.

There's also support for Voice over IP for making and receiving calls (Moxi's current Moxi Telephone app can only manage and receive calls).

Samsung And Digeo Agree Cable TV Box DealUS cable companies Charter Communications and Adelphia are set to be the first two cable companies to start dishing out the boxes to customers.

When will this come to be? It's really exciting to me to get an interface that will offer so much more than the current interface provides. I called an Adelphia rep, as usual, they didnt offer much insight to this joint endeavor.

Is there a universal remote that works with the moxi?
If so, what is recommended? I am thinking of the harmony 880 if it would give me use of all the buttons that the moxi remote does.

Any Logitech Harmony should work. I have the 676 and all the basic functionality works. You have the option to learn features and modify just about anything to your liking.

Is there a universal remote that works with the moxi?
If so, what is recommended? I am thinking of the harmony 880 if it would give me use of all the buttons that the moxi remote does.

I have the Universal Remote model# URC-200 and it works great with Moxi. The buttons are not a 100% match though. You can program the remote yourself, but I found it did not always work well this way. The remote I received did not have the latest firmware with the Moxi preprogram code, (111), so I sent it in and and Universal updated it at no charge. The functionality and $85 price tag made this worth while. Note: if you go this route make sure you have the codes you need before spending time programming the remote since if you have to have it updated, the programming is lost.

Is there a universal remote that works with the moxi?
If so, what is recommended? I am thinking of the harmony 880 if it would give me use of all the buttons that the moxi remote does.

I vote for the 676 too. The 880 is nice but unless you shop well is quite pricey. Amazon is good for the 676. The 880 can be had for under 200 if your timing is good.

Is there a universal remote that works with the moxi?
If so, what is recommended? I am thinking of the harmony 880 if it would give me use of all the buttons that the moxi remote does.

I have the Harmony 688 remote and love it. It works fine with the Moxi box and all of my other devices. I really like the way you go online to set it up. It's real easy to do.
It doesn't have all of the functionality of every other single remote that comes with each device but 90% of the time it's all I use.

....Fred

My MOXI remote will NOT program my TV. I have a Jensen and tried all the codes and so on...how is this issue overcome?
Send response to my email at JulySixx at hotmail
Any help is appreciated and I am sure others will be helped also!
thanks

Re: remotes
I have the Universal 200, and sent it in to be programmed for Moxi. It works fine. Contrary to what jlachanc said above, if you include a note asking the reprogrammer to save all your other settings, they will do so. However, I discovered that while all the other settings functions remained, they had new and wrong labels. Fortunately, I had written them down, so all I had to do was edit the names of the keys. One really good feature about the URC is that for $50 you can get the transmitter that lets you control your devices without being in the line of site. I think Harmony just came out with something like that, but it along with the 880 are much more expensive. One last point, while the transmitter works perfectly on all the other equipment and most of the Moxi functions, it does not perform well doing Moxi hyperspeed channel scrolling; it just goes at regular or a bit slower speed.

Is there any good news about the current Moxi product? This place use to have such a buzz before 3.2 hit and then went thud. Oh poop.

I just found this forum after being very unhappy with the Moxi upgrade for several months, while Charter didn't seem to listen to my complaint. The problem is that some HD/Widescreen TVs (including mine) don't have the ability to reformat the picture in 1080. With the old Moxi software there was no problem since Moxi filled the screen in 1080. Now I get a 4:3 picture except for the few HD channels. When there is a widescreen broadcast it is even more ridiculous--the whole picture is shrunk 3 inches on every side. In fact I'm a bit annoyed about my TV (Phillips) since I bought it precisely because it advertised the ability to reformat the picture, and I only discovered (too late to return it, when Moxi changed) that this ability is limited to 480 resolution. There is nothing in the TV manual to indicate this, and I feel a bit ripped off. But it wouldn't be a problem if Moxi could be set to always output a widescreen picture. Any chance that this will happen? Or is there a secret way to do it on the front panel? I cancelled all my movie channels because I can't stand the tiny picture, and am subscribing to netflix instead. But I'll keep the Moxi, which is otherwise great, to FF through ads.

I noticed the same thing last night when I changed from composite to the HDMI-DVI cable I bought - to get it to work I had to go back and turn off one of the resolutions. Then, like you, it would no longer widen the pictures on HD channels, and quite frankly, the SD channels looked like crap. I have a Phillips too, 42" plasma. I just changed the cables back ..... so I dunno. I like it better this way anyhow.

I just found this forum after being very unhappy with the Moxi upgrade for several months, while Charter didn't seem to listen to my complaint. The problem is that some HD/Widescreen TVs (including mine) don't have the ability to reformat the picture in 1080. With the old Moxi software there was no problem since Moxi filled the screen in 1080. Now I get a 4:3 picture except for the few HD channels. When there is a widescreen broadcast it is even more ridiculous--the whole picture is shrunk 3 inches on every side. In fact I'm a bit annoyed about my TV (Phillips) since I bought it precisely because it advertised the ability to reformat the picture, and I only discovered (too late to return it, when Moxi changed) that this ability is limited to 480 resolution. There is nothing in the TV manual to indicate this, and I feel a bit ripped off. But it wouldn't be a problem if Moxi could be set to always output a widescreen picture. Any chance that this will happen? Or is there a secret way to do it on the front panel? I cancelled all my movie channels because I can't stand the tiny picture, and am subscribing to netflix instead. But I'll keep the Moxi, which is otherwise great, to FF through ads.

what resolutions do you have checked under hdtv-setup and what resolutions does the tv support? The problem I see is with tv's that support 480p 720p and 1080i. The moxi doesn't allow you to select 480p( 4:3 ) and the tv doesn't support 480i. so you can only check the 16:9 resolutions and the tv has limited formating features in that mode. If the tv supports 480i on the HD input on the tv this shouldn't be a problem. unless you are using the dvi on the moxi which does not output 480i.

My MOXI remote will NOT program my TV. I have a Jensen and tried all the codes and so on...how is this issue overcome?
Send response to my email at JulySixx at hotmail
Any help is appreciated and I am sure others will be helped also!
thanks

Did you try the search method or just the codes listed in the book?

Is there a universal remote that works with the moxi?
If so, what is recommended? I am thinking of the harmony 880 if it would give me use of all the buttons that the moxi remote does.
I have the 880 and it works fine.

I should point out that as far as I know, *all* of the Harmony remotes cause the Moxi's menus to be a little slower than the Moxi's own remote. I put up with it because the Harmony has so many good features, and the slowdown isn't horrible.

But I just thought you should be aware before you got it. Personally, I love my 880, even with the charging issues (http://www.remotecentral.com/cgi-bin/mboard/rc-harmony/thread.cgi?2281) it sometimes has.

-Dan

Can you check the diagnostics for the Out of Band Tuner and post the results.
check the faq if you need instructions on the diag.

Slim79,

Thanks for your interest in my problem. I got lucky when I got home; the Moxi was in the failed state with no HD channels in the guide. The OOB values were:

Tuner: Out of Band
State: Not locked
SNR 9.140
AGC: 100%/87.5%
OOB Data: Active

After a soft reboot the HD channels were back. OOB values were:

Tuner: Out of Band
State: Not locked
SNR 8.045
AGC: 100%/87.5%
OOB Data: Active

Terry

slim,

Thanks for responding. I should have mentioned that my TV does support 480i and I can reformat the input in this resolution, but the picture is MUCH worse than with 1080. (In fact the Charter technition came to show me how to "fix" the problem by checking both boxes and forcing it to 480, but he agreed that the picture is a lot worse.) In fact the picture in 1080 looks great on most channels, especially movie channels--even seems better lately, but the 4:3 is hard to take.... Basically I have to choos between a great 4:3 picture and a very grainy widescreen. :mad: Thanks for responding.

I feel your pain my brother. I too had to check 480 so I could adjust my settings because I starting getting a 4:3 burn in. Anybody else record Surface last night and have the picture shrunk on all sides? That just really po'd the hell out of me. It was the first time it happened though. I really understand about the frustration with Charter. My local tech is smart as a box of rocks when it comes to hd technology and the Moxi. Have a nice day!

Thanks for responding.

your welcome...I understand the problem. If the cable company switches to all-digital sumultrans that may help a bit, though I take it your SD Digital channels don't look to great either.

Slim79,

Thanks for your interest in my problem. I got lucky when I got home; the Moxi was in the failed state with no HD channels in the guide. The OOB values were:

Tuner: Out of Band
State: Not locked
SNR 9.140
AGC: 100%/87.5%
OOB Data: Active

After a soft reboot the HD channels were back. OOB values were:

Tuner: Out of Band
State: Not locked
SNR 8.045
AGC: 100%/87.5%
OOB Data: Active

Terry

I try to help...=-)...I would say this is probably the problem. The OOB in not locked on the signal. It is probably intermittently locking enough to get the channel mapping info occasionally. either the signal is just to low at 75.25MHz or there is some kind of noise on the line.

I try to help...=-)...I would say this is probably the problem. The OOB in not locked on the signal. It is probably intermittently locking enough to get the channel mapping info occasionally. either the signal is just to low at 75.25MHz or there is some kind of noise on the line.

Slim79,

Would you suggest a service call?

Terry

Hi Moxiguy and all, I haven't seen this mentioned so it may be a new bug. After coming back from a recorded program my moxi menu transparently overlays a full screen picture instead of placing the picture in the upper right hand corner as usual. This has been happening once in a while and I kind of like it. Also is there anything that can be done about pressing clear and only clearing the channel number? Is this signal related or just a general bug? Thanks again

Hi Moxiguy and all, I haven't seen this mentioned so it may be a new bug. After coming back from a recorded program my moxi menu transparently overlays a full screen picture instead of placing the picture in the upper right hand corner as usual. This has been happening once in a while and I kind of like it. Also is there anything that can be done about pressing clear and only clearing the channel number? Is this signal related or just a general bug? Thanks again

Mine's been doing the same. I figured it was a "feature."

FYI.... I've got the Moxi w/ Mate on Charter in St Louis. They recently activated the jukebox and photos.

anyone else have macroblocking issues with their MOXI box?

I'm running a Motorola/MOXI HD DVR from Adelphia hooked up DVI->hdmi to a Maxent 50" Plasma (MX-50X3).

(MAcroblock is used in MPEG(or simlar) encoding, it's a larger block of pixels, 8x8 or 16x16 or 8x16 or some other amount. In DVD it's 8x8 macroblocks. If the bitrate is starved, less and less data can be allocated to each pixel within each macroblock as the image is compressed, and the macroblock can become one large homogenous block of basically identical pixels and you can see this as big blockiness in the image. This can also arise with poorer MPEG decoders and the macroblocking problem where the macroblocks can become visible etc. )

i see it in very dark areas of a screen as splotches... like the colors are not blended together very well.

-armus

All I want for Christmas is VOD with my Moxi Box. I have been a good boy all year and have wanted this for a long time. Please see it in your heart to give this much wanted gift this year.

All I want for Christmas is VOD with my Moxi Box. I have been a good boy all year and have wanted this for a long time. Please see it in your heart to give this much wanted gift this year.

Ho Ho Ho! :confused:

Ho Ho Ho! :confused:

Santa stop here too.

I posted this a while back but no one responded. Can anyone else confirm a bug in that when the 9022 is rebooted that the MoxiMate uses the 9022 wide-screen setting. This is a pain for me since the Mate is on a 4:3 TV and the wife prefers the cropped view HD channels. The TV with the 9022 is 16:9 and is set to wide-mode. When the 9022 reboots for maintenance the Mate reverts back to wide-mode rather than cropped.

Is MoxiGuy still out there anywhere?

Slim79,

Would you suggest a service call?

Terry

Yes. It should be easier for them being that we have found that the problem appears to be with the OOB. Are you seeing any problems with your lower channels? The frequency for the OOB falls just short of channel 5. If it was do to signal being to low those lower channels might also be affected. Otherwise it is probably do to something affecting the quality of the digital carrier.

anyone else have macroblocking issues with their MOXI box?

I'm running a Motorola/MOXI HD DVR from Adelphia hooked up DVI->hdmi to a Maxent 50" Plasma (MX-50X3).

(MAcroblock is used in MPEG(or simlar) encoding, it's a larger block of pixels, 8x8 or 16x16 or 8x16 or some other amount. In DVD it's 8x8 macroblocks. If the bitrate is starved, less and less data can be allocated to each pixel within each macroblock as the image is compressed, and the macroblock can become one large homogenous block of basically identical pixels and you can see this as big blockiness in the image. This can also arise with poorer MPEG decoders and the macroblocking problem where the macroblocks can become visible etc. )

i see it in very dark areas of a screen as splotches... like the colors are not blended together very well.

-armus


I do see this as well. It is more noticable on the moxi than the motorola 6200. I have compared them on the same channel in situations that were creating the effect(I often see it where skin tones on faces fade to dark shadows). It is probably quite a bit more noticable do to the size and resolution of the plasma and I think it is due to compression of the video and partly the decoding but I am not sure.

Also is there anything that can be done about pressing clear and only clearing the channel number? Is this signal related or just a general bug? Thanks again

general bug i guess. reseting seems to clear the problem for some period of time.

Yes. It should be easier for them being that we have found that the problem appears to be with the OOB. Are you seeing any problems with your lower channels? The frequency for the OOB falls just short of channel 5. If it was do to signal being to low those lower channels might also be affected. Otherwise it is probably do to something affecting the quality of the digital carrier.

Slim79,

Thanks for all of the good advice; I'll contact Charter for a service call.

It's hard for me to say what goes on with the non-HD channels since I so seldom watch them through the Moxi because of the poor PQ.

Terry

anyone else have macroblocking issues with their MOXI box?

I'm running a Motorola/MOXI HD DVR from Adelphia hooked up DVI->hdmi to a Maxent 50" Plasma (MX-50X3).

(MAcroblock is used in MPEG(or simlar) encoding, it's a larger block of pixels, 8x8 or 16x16 or 8x16 or some other amount. In DVD it's 8x8 macroblocks. If the bitrate is starved, less and less data can be allocated to each pixel within each macroblock as the image is compressed, and the macroblock can become one large homogenous block of basically identical pixels and you can see this as big blockiness in the image. This can also arise with poorer MPEG decoders and the macroblocking problem where the macroblocks can become visible etc. )

i see it in very dark areas of a screen as splotches... like the colors are not blended together very well.

-armus

The macroblocking i had with D*Net on my Panny 54" RP was quite noticeable and took a LONG time to get used to. I had them for 4 years - now I don't even notice it with the Charter Moxi and 42" Phillips Plasma. Yes, if I stick my nose against the tv I can see it, but ...... PQ is pretty excellent all around.

You were talking SD yea? Cause on HD its perfect.

Just an update for those of you in the Asheville Charter area. Still no BMC-9022/moxi mate systems available yet, but the rep told me that they would be available soon. I don't know what "soon" means to them, but at least she knew exactly what unit I was talking about.

I posted this a while back but no one responded. Can anyone else confirm a bug in that when the 9022 is rebooted that the MoxiMate uses the 9022 wide-screen setting. This is a pain for me since the Mate is on a 4:3 TV and the wife prefers the cropped view HD channels. The TV with the 9022 is 16:9 and is set to wide-mode. When the 9022 reboots for maintenance the Mate reverts back to wide-mode rather than cropped.

Is MoxiGuy still out there anywhere?


I've never seen this happen on any of my set-ups.

cableric

Happens on mine as well. During primetime programming we usually record 1 thing and watch another. On the mate box, I turn it off so the kids can watch something off. When I turn the mate back on, it defualts to widescreen.

Tim

new problem I'm having with the remote, it won't work at all when I first turn on the TV. I have to wait anywhere from 5-10 minutes before it starts to work. Any one else have this problem? Anything solutions besides calling Adelphia themselves?

I had a bad buzzing problem with a tv connected to a Moximate. After two service calls from Charter, the problem was fixed. It appears the trap was put in the wrong place on the line. After the service tech relocated it, all is fine.

Im having quite a bad problem with skipping during shows. It seems worse while watching a recorded show off of my Moto HD DVR. Is this just a fact of life that I will have to deal with? Also, what of the poorish picture quality that I think that I am getting. I came to Adelphia off of Voom and I really dont think the quality is anywhere close! Im in the Socal area if that helps any.

What is the latest firmware version for these units?

I have a question that doesn't seem to have been asked yet.

I tried connecting my Moxi to my home theater receiver via a DVI-HDMI cable. I then have an HDMI cable going from my receiver to my tv. When I connect it this way, I have no picture, yet if I go directly to the TV, it works fine.

I can only assume this is some sort of HDCP issue. Is that correct? Is there a fix to this?

Thanks for any help!

I have had my Moxi since May, but only had 3 months of use from it since Hurricane Katrina knocked out cable service in my area for the other 3 months. To say Charter was slow in restoring service to me is a bit of an understatement. But Charter issues abound where ever Charter provides "service" and this is not a Charter thread. (To be fair, some of the multitude of reps and techs I dealt with were truely responsive and capable, but they were the exception.)

Tonight, my Moxi service really ticked me off. I wanted to watch the SEC Championship football game on my local CBS HD channel. They had been advertising the game for weeks, and I really like watching football in HD. So since I had to go into New Orleans and wouldn't be back in time to see the start of the game, I decided to record it. But when I went to schedule the recording, it wasn't listed. I couldn't find it under categories, or keyword, or on the channel listing. Now if I had the ability to schedule a recording by time and channel only, instead of by having to select a show, this would not be a problem. WHERE IS THIS FEATURE?????? Over a year away?????? It is SOOO basic. But wait, maybe if I just record the shows that are listed for that time period, I'll be ok. Yeah, that's the ticket! So I did that. I set up two shows (with extended stop times) to be recorded that would cover the time span. No problem, I thought. So what did I get? Two recorded shows alright - each one second long. THANKS, MOXI. Great service. Great program guide. Great nothing. I guess I can read about it in the paper tomorrow.

Other problems? Oh, just the usual ones. I think the first one that bothers me the most is the FF jumping to live problem. It seems to only occur when the live program is in "another hour" from the recorded portion I am watchin - and it is fairly consistant about that. That is, if the real time is 6:05, and the recorded portion is from 5:15, (a different hour) I have the problem. But is the real time is 5:55 and the recorded portion is from 5:15, I don't have the problem. I can reproduce this pretty consistantly.

The second problem I have is really severe pixellation and dropout when FF or RW in HD mode - the bottom half of the screen (or more) is really messed up to where you can't recognize what is going on, and often the whole screen goes black for a couple of seconds. Combine that with the FF jumping to live problem, and doing FF is not something I relish doing.

If anyone knows how to fix this problem, please let me know. It has only happened since my service was restored. Maybe the box wore out waiting to be used....

DVI support would be nice, if it really did what it is supposed to do, like support all the screen modes. The DVI picture quality I got from my old Motorola HD STB was great.

I was just going to ask the same thing. I have yet to hear anyone with a solution? Will replacing either of the boxes take care of it?

I only notice it waching recorded programs or a DVD.
For me, using the RF outputs (R/W/Y) of the MoxiMate instead of the cable output "fixed" the problem.

FF jumping to live problem. It seems to only occur when the live program is in "another hour" from the recorded portion I am watchin - and it is fairly consistant about that. That is, if the real time is 6:05, and the recorded portion is from 5:15, (a different hour) I have the problem. But is the real time is 5:55 and the recorded portion is from 5:15, I don't have the problem. I can reproduce this pretty consistantly.



I guess the best way to avoid this one is to start recording the episode that you are using the buffer on, until some software update fixes this problem.

For me, using the RF outputs (R/W/Y) of the MoxiMate instead of the cable output "fixed" the problem.

I think what you mean to say is this:

For me, using the composite (R/W/Y) of the MoxiMate instead of the cable RF output "fixed" the problem

or maybe not...?

I just got the Motorola Moxi box (standard one, no DVD player) and am having problems with the digital optical audio out.

I know that the cable and my receiver work fine - when I plug the digital optical cable into my Xbox 360 it works.

However, when I plug it into the Moxi, and select the digital audio out through the menu, I get about 5 seconds of sound, a little pop, then it stops. Sometimes the sound will come back for a few seconds then go away again. The lights on my receiver blink like it's not getting a valid audio stream.

I can get a stereo signal through the cable just fine, and oddly enough, when I tune into analog cable channels through the Moxi box, and have digital audio out enabled, I still get audio, though it is of course only stereo.

So it seems like the Moxi is sending bad audio for the digital and HD channels.

Is this common, am I missing something, or is my box defective?

Thanks for the help!

I just got the Motorola Moxi box (standard one, no DVD player) and am having problems with the digital optical audio out.

I know that the cable and my receiver work fine - when I plug the digital optical cable into my Xbox 360 it works.

However, when I plug it into the Moxi, and select the digital audio out through the menu, I get about 5 seconds of sound, a little pop, then it stops. Sometimes the sound will come back for a few seconds then go away again. The lights on my receiver blink like it's not getting a valid audio stream.

I can get a stereo signal through the cable just fine, and oddly enough, when I tune into analog cable channels through the Moxi box, and have digital audio out enabled, I still get audio, though it is of course only stereo.

So it seems like the Moxi is sending bad audio for the digital and HD channels.

Is this common, am I missing something, or is my box defective?

Thanks for the help!

It is possible there is some compatablility issue between the receiver and the moxi unit. you may want to call the manufacturer of the receiver and inquire about that. I have run in to at least one model of receiver that the manufacturer reported some issue receiving digital audio from motorola boxes.

Unfortunately it seems like it's a discontinued/unsupported model. I'm using a Panasonic SC-HT900 home theater system. It's one of those all-in-one jobs with a 5-disc DVD changer and receiver plus 5.1 surround speakers. Not awesome, but I've got a tiny room and it's good enough for me.

I posted this a while back but no one responded. Can anyone else confirm a bug in that when the 9022 is rebooted that the MoxiMate uses the 9022 wide-screen setting. This is a pain for me since the Mate is on a 4:3 TV and the wife prefers the cropped view HD channels. The TV with the 9022 is 16:9 and is set to wide-mode. When the 9022 reboots for maintenance the Mate reverts back to wide-mode rather than cropped.



Mine does this as well.

He MoxiGuy! Are you still out there?? Are you going to go to CES?

Yo Joe,
NBC Nightly News on Mon. night.......Cable Channels A-LA-CARTE ! :)

I say FREEDOM !

P.S.-
Just think.....you can get your Logo HD channel only without paying for all the superfulous channels that you never watch. :D

Yo Joe,
NBC Nightly News on Mon. night.......Cable Channels A-LA-CARTE ! :)

I say FREEDOM !

P.S.-
Just think.....you can get your Logo HD channel only without paying for all the superfulous channels that you never watch. :D

ROTFLMAO. Just think 24 hours a day of Will & Grace in HD! I know what a TiVo will think, but will the Moxi, too?

I recently had the BMC-9012 installed by Charter Cable. The previous Motorola HD box from Charter provided 480p signals for the SD channels. The BMC-9012 provides 480i, 720p and 1080i. Since my TV supports 480i, 480p and 1080i I've been using 480i to watch the SD channels.

Does Digeo/Motorola and/or Charter have any plans to add support to output 480p on the BMC-9012? Should I be using 1080i to watch the SD channels?

Hey Joe, that's my line. See my post on 9/13/05 Adelphia SoCal forum: "Oh NO! 24 hours of Will & Grace?"

I still have not watched that Logo channel because I used the Moxi menu to delete that and other useless channels. By the way, that is one of the best features of Moxi, which my old Motorola HD receiver could not do.

Adelphia forum has been very quiet lately, evidently there's no news about future HD channels.

anyone else have macroblocking issues with their MOXI box?

I'm running a Motorola/MOXI HD DVR from Adelphia hooked up DVI->hdmi to a Maxent 50" Plasma (MX-50X3).

(MAcroblock is used in MPEG(or simlar) encoding, it's a larger block of pixels, 8x8 or 16x16 or 8x16 or some other amount. In DVD it's 8x8 macroblocks. If the bitrate is starved, less and less data can be allocated to each pixel within each macroblock as the image is compressed, and the macroblock can become one large homogenous block of basically identical pixels and you can see this as big blockiness in the image. This can also arise with poorer MPEG decoders and the macroblocking problem where the macroblocks can become visible etc. )

i see it in very dark areas of a screen as splotches... like the colors are not blended together very well.

-armus

i have the same problem with my Maxent 42". Only on SD chanels tho.

Did you find a remote code for the MOXI remote that worked with your maxent?

i have the same problem with my Maxent 42". Only on SD chanels tho.

Did you find a remote code for the MOXI remote that worked with your maxent?

My friend checked on his 50" panny on HBO HD and noticed the same bands as well. He's on the Dish network where I am on Adelphia.

WHEW, it's not the Maxent. It's the actual signal and how the cable box is displaying it.

As for the remote code, I tried a couple panny codes then stopped. I'll try more later on today.

I heard the Logitech Harmony 880 remote has built in MOXI support. I might have to pick it up for Christmas. :p

-armus

Sorry if this has been asked before (and I searched through the forum and the FAQ and the users' guide), but I was wondering if there was any way to record solely by time and channel, not a particular show. What I want to do is record 30 minutes of headline news every morning. I've tried selecting one show for recording, only keeping 1 show...but, it keeps on wanting to record headline news 24/7 and not record my other shows.

Any help would be appreciated. Thanks!

I have read through ther forum and FAQ about tiling issues, but does anyone know what causes the picture to severly tile while FF or RW but it is perfect when watching. Is this a head-end issue, possible signal issue on my end, or Moxi hardware/software issue. It happens off and on and varies on which channels so I don't see much of a pattern. I guess maybe it is just one of the tuners, I haven't tracked that down.

I have read through ther forum and FAQ about tiling issues, but does anyone know what causes the picture to severly tile while FF or RW but it is perfect when watching. Is this a head-end issue, possible signal issue on my end, or Moxi hardware/software issue. It happens off and on and varies on which channels so I don't see much of a pattern. I guess maybe it is just one of the tuners, I haven't tracked that down.


I've had this issue before and it was almost always the HD channels for me. But again random to which channel and one day it would be fine and next day it was jacked up. I never went into the moxi info to check out my signal but using my cablemodem as a reference I never really saw any fluctuations in my signal from good days vs bad days of seeing this problem. I eventually stopped watching the HD channels because of the moxi's limited storage space and now only record 1 or 2 shows in HD. With that said I haven't seen the tilling problem during FF in quite a while.

-Phatty

Has anyone had any success controlling the Moxi box w/ either a universal remote or with NetCommand?

Is Motorola ever going to do anything to make this achievable?

Also, is there a plan for a more traditional channel menu structure, e.g., a tabular listing like everyone else uses? This stupid "roladex" menu sucks because there's no way to see what's coming up at, say, 9pm tonite - unless you want to manually click through every stinking channel to see what's on individually. If I'm wrong here, please set me straight because to me this is the GUI's biggest failing by far.

I think ppl have discussed the menu format, ie someone owns the rights to the grid system and Moxi (or charter, or whoever) isn't willing to pay the license fees.

I can control my Moxi with my Harmony Remote.

I think ppl have discussed the menu format, ie someone owns the rights to the grid system and Moxi (or charter, or whoever) isn't willing to pay the license fees.

I can control my Moxi with my Harmony Remote.

Thanks BM, very helpful. Does the Harmony properly handle those "turbo" remote control functions, like when you hold a cursor down does it scroll slowly at first then speed up like the Moxi remote? Which Harmony model are you using?

I use a 659, and no it doesn't do the turbo. But even on the Moxi remote I hit the channel up and down to just jump a full page of channels, which my Harmony does do.

I use a 659, and no it doesn't do the turbo. But even on the Moxi remote I hit the channel up and down to just jump a full page of channels, which my Harmony does do.

Tha Harmony will "turbo" not perfectly but pretty good. It's been discussed here and there's a setting in the Harmony that needs to be tweaked. I forgot it, but did it and it works. I have the 676.

Hello,
I am new to this forum. I just got MOXI through Charter about two weeks ago. I am wondering if there is a way to network MOXI to my home computer so I can burn the movies recorded on the DVR to DVD. Thanks for your time and look forward to hearing from you.

Nope, not yet.

I noticed USB ports on the front and back. Are they active ?

I noticed USB ports on the front and back. Are they active ?

Yes, but only for the Moxi-Halon Anti-Fire System. See attached.


It never gets old! ;)

Hello Joe, I'm back! With my lovely Moxi experience of the day. I was watching a movie while doing a few things around the house and paused a few times during the movie and finally sat down to finish said movie. It was at the climax, the end of the movie if you will when something lovely happened. I get a please stand by message from my Moxi, it goes back to live tv on that channel, and my buffer is gone and I can't rewind to where I was. To say I have had it as a beta tester of this product would be an understatement at this point. To say this is a bug would be a joke. My time is precious and this was one of those few chances that I got to watch a movie by myself and then this crap happens. Has this ever happened to you? I probably only had 5-10 mins of the movie left. This just isn't right. It's bad enough the Moxi isn't that dependable to begin with, then it goes and ruins my day like this! They should be paying us to beta test this pile of crap box. Any info on Charter getting some different DVR's? I hope the hell so. Many people have said you can only shine a turd so far. Then that makes my Moxi one big pile of.....you get the idea. oh yeah Merry Christmas everyone!!!!!!! Instead of giving the bad kids Coal, Santa switched to Moxi boxes. Seems appropriate eh Joe?

FWIW I'm a month into my Moxi and have DVR'ed a bunch of stuff, paused plenty of live TV, and have never had buffer / skipping / sync problems.

yea, i know, you'll just tell me to be patient :-)

Hello Joe, I'm back! With my lovely Moxi experience of the day. I was watching a movie while doing a few things around the house and paused a few times during the movie and finally sat down to finish said movie. It was at the climax, the end of the movie if you will when something lovely happened. I get a please stand by message from my Moxi, it goes back to live tv on that channel, and my buffer is gone and I can't rewind to where I was. To say I have had it as a beta tester of this product would be an understatement at this point. To say this is a bug would be a joke. My time is precious and this was one of those few chances that I got to watch a movie by myself and then this crap happens. Has this ever happened to you? I probably only had 5-10 mins of the movie left. This just isn't right. It's bad enough the Moxi isn't that dependable to begin with, then it goes and ruins my day like this! They should be paying us to beta test this pile of crap box. Any info on Charter getting some different DVR's? I hope the hell so. Many people have said you can only shine a turd so far. Then that makes my Moxi one big pile of.....you get the idea. oh yeah Merry Christmas everyone!!!!!!! Instead of giving the bad kids Coal, Santa switched to Moxi boxes. Seems appropriate eh Joe?

Hey Jay!
I haven't had that wonderful experience, but life with Moxi is a joy! HoHoHo. On the flip side I had an experience yesterday helping a friend with his DirecTV nightmare. So my thoughts of green pastures from those above were soundly dashed. I look at the fact that I don't have to outlay hundreds of dollars to D* to buy equipment really has to count for something. None of this hardware works but we don't HAVE to buy it. The phone experience with D* was 4 agents, 3 different stories and a dropped call before the problem was resolved, 90 minutes later. :eek: So I think I'll start cutting Adelphia ne TW some slack, not like me, I know. But, realistic.

Well, I can safely say that my box worked alot better before 3.2. The code and programming is obviously not getting any better. Hey black_macleod, most boxes will work fine for a while. It just takes time to notice all the bugs and problems with the box.

Hey, Joe. Yeah I was going to switch back to DTV a while back but my bad credit didn't let that happen. If you don't have great credit they make you buy the equipment. Oh yeah I guess you could be talking about their HD-DVR too that you have to buy pretty much eh? I wish I knew it was a signal problem or I would jump on Charter to resolve it. I've tried getting my local charter tech to replace my 13 year old coax coming to the house, to no avail. I know it couldn't hurt. Oh well

They wouldn't replace your cable? I had some cable issues when I moved to my new apt. and the Charter guy (well, he was a contractor) ran a bunch of new cable for me, and also put an order in to the MDU (multiple dwelling unit) to have them run entire new cable from my unit to the box. Had to be done that way since part of it runs through the garage (internal.) They seemed really anxious to get things working. He also gave me an inline amp that works to boost the signal, one that works with the HDTV and Moxi boxes as a fix until the new line is completed - probably late January. Maybe that's all you need.

I also had a really good experience on the phone with Charters retention unit regarding some billing mix up that their regular "customer support" phone ppl couldnt figure out. You might want to call the retention ppl and see what they can do.

Ask for the retention dept.? My local tech has been doing everything but wanting to replace the cable. Last time I called and compained about my signal issues he just came out and replaced some splitters and put them in one of those grey boxes. Everything in this area is pretty old. He even mentioned something about replacing the drop out there. Yeah right. I don't know if replacing my ancient coax from pole to house will fix all of my problems but I know it sure as hell couldn't hurt. When he comes in and measures my signals he acts like things are all hunky dory but I know they can't be that great. He seems like a nice guy and all but he just doesn't seem like he wants to get to the root of the problem.

yea, cause when I called I got ... upset :-) ... and asked for a Supervisor and they sent me to the retention department. The lady was nice, knowledgable, and took care of everything. Course it didn't hurt that I'm a new Charter customer and could drop the "you know I had DishNet for 5 years and they never treated me this way" line.

I have a general HD question...Why is the sound levels for HD broadcasts so "rangy"? You set a comfortable volume for the main programming and then the commercials breaks change the volume level to almost painful. I find myself scrambling for the remote to turn it down and everyone looks at me (Mr. Remote Control) as if this were my fault. Then we go back to the prgramming and nobody can hear the vocals until I turn it up again. Even during the regular programming, voice is at one level and background music can blast at an uncomfortable volume at any moment. This doesn't seem to happen to NTSC broadcasts.

Does anybody else find this puzzling and annoying?

I think this is the fault of either the station or the program itself.

If it is a Dolby Digital broadcast, the vocal imbalance is due to a flag in the stream called "Dialogue Normalization", or "Dial Norm" for short on some receivers. If this is set wrong, your DD decoder will incorrectly lower the dialogue to the level instructed by this flag.

I have a Yamaha RX-V2400 receiver. Can I check/adjust this DD parameter?

it's incredibly annoying. It's also intentional :(

Advertisers have determined that MAKING REALLY LOUD COMMERCIALS is the television equivalent of popup web ads. They somehow think if THE ADVERTISEMENT IS REALLY LOUD WITH LOTS OF BLINKING LIGHTS you will somehow purchase more of their product (as opposed to, say, leaving the room in disgust)

It also happens with analog channels but the compression techniques that moxi uses probably ends up "muting" the volume slightly. If you pay close attention, the analog channels sound "flat" compared to the same channel in HD. That is due to the compression of the signal (among other things)

Hello Joe, I'm back! With my lovely Moxi experience of the day. I was watching a movie while doing a few things around the house and paused a few times during the movie and finally sat down to finish said movie. It was at the climax, the end of the movie if you will when something lovely happened. I get a please stand by message from my Moxi, it goes back to live tv on that channel, and my buffer is gone and I can't rewind to where I was. To say I have had it as a beta tester of this product would be an understatement at this point. To say this is a bug would be a joke. My time is precious and this was one of those few chances that I got to watch a movie by myself and then this crap happens. Has this ever happened to you? I probably only had 5-10 mins of the movie left. This just isn't right. It's bad enough the Moxi isn't that dependable to begin with, then it goes and ruins my day like this! They should be paying us to beta test this pile of crap box. Any info on Charter getting some different DVR's? I hope the hell so. Many people have said you can only shine a turd so far. Then that makes my Moxi one big pile of.....you get the idea. oh yeah Merry Christmas everyone!!!!!!! Instead of giving the bad kids Coal, Santa switched to Moxi boxes. Seems appropriate eh Joe?

I've had it happen to me. Now I hit the record button so it gets saved instead of just going to the buffer. Moxi seems to have a nasty habit of restarting the buffer when the guide says something new is coming on. It doesn't always happen, at leats I don't think it does. A real bummer with close football games. Reminicent of the Heidi incident for those who are old enough to remember.

I'm getting sick and tired of Adelphia sending out VOD ads when we can't get it. (Unless it happened in the last two days.) I had one telling me how wonderful it was that I eligible for HBO-on-demand for free sicen I'm a subscriber. Nothing for free, what a deal!!

So, I had it a bit when I got the moxi. It got worse. They've come out now a total of 5 times. Maybe 4, as that's all I can remember, but it was plenty.

1. Replaced old/rusty/scary block outside
2. Ran new line
3. Disconnected across-the-street-neighbor's shoddy cable-stealing effort
4. Added an attenuator

When he came out, he tested the signal on the moxi, and seemed to have that "you're insane and a moron" look that I give users when they try to diagnose their own computers, but he put them on anyway, and I haven't had a BIT of tiling or sound dropout since, about a week and a half ago.

To be fair to pessimism, it could be some bizarre atmospheric thing that's better now because it's been alot colder in STL, but I'm betting on the attenuators.

Thanks for the tip, all.

(Would have bought my own attenuator, but I'm lazy, and I wanted Charter to not only pop for the attenuator, but for a significant amount of cable bill since it's been hosed so long.)

I am sure this has come up somewhere else in the thread, but digging through all those pages can be a challenge.

My MOXI box was setup on Tuesday, and was working great. I am a big TiVo guy and the MOXI does a good job of being right up there with TiVo.

Well last night was the first big test, as I had begun recording "season passes" and started to watch things the MOXI had recorded for me. The first show I watched was perfect, then it went downhill from there. Halfway through a 1 hour HD show it looked like it started to loose signal or the hard drive couldn't keep up, there were MPEG artifacts all over the place, the sound was dropping out, etc. The show was essentially unwatchable. I figured it was a signal problem with the cable company since the first half of the show was perfect.

I then began to look at other things it had recorded, and the first few minutes are always perfect, then everything goes down the tubes. Then I ran a little test, and started to jump back in the buffer, and the same behavior is occurring. While live TV looks fine, anything in the buffer has the breakup issue.

I am with Charter, and I would love to swap the box out myself (I can't stand Charter people coming into my home and touching anything around my TV), but I am sure they will insist on having an installer come out. Before I do that I would like to know if anyone else has had this problem and if so, was it the box or something else?

Is it possible to recover deleted shows on Moxi?

Is it possible to add drive space via USB on Moxi?

If these questions are answered elsewhere please point me that way...

Thanks much.

I am sure this has come up somewhere else in the thread, but digging through all those pages can be a challenge.

I am with Charter, and I would love to swap the box out myself (I can't stand Charter people coming into my home and touching anything around my TV), but I am sure they will insist on having an installer come out. Before I do that I would like to know if anyone else has had this problem and if so, was it the box or something else?

Yes, take a look through the thread and splinke's FAQ (linked to in any of his message footers). When these problems are "resolvable" they usually come down to needing amplifiers and/or attenuators at different places in the setup. By reading the FAQ you can learn about the diagnostic mode and finding out what kind of signal the Moxi is getting. From there, you can determine whether or not you have a signal problem or a defective box that needs to be swapped out.

Remember that the Moxi, like TiVo, is a computer hooked up to your cable. The difference is that it has a quirky cable modem inside in addition to the low capacity HD. For everything to be perfect, the stars really have to be lined up...

Re: Moxi channel menu page skipping.
(From Moxi menu, go to channels, and instead of scrolling one by one in regular speed or turbo speed, you can hit the channel button and the next group of channels will appear.)

I think it was Joe who mentioned this a few days ago. Somehow, despite many hours of reading to understand everything there is to know about Moxi, I missed that one. That's a great feature.

ok..weird problem with my remote. when my tv has been off for a long period of time, say over night, when I first turn on the tv, the remote will not work at all for at least 15-20 minutes. I called adelphia, and they sent out a guy, replaced the remote, still didn't work. Another guy comes a couple of hours later to replace the Moxi box, still didn't work, but this time, the tech did something so now I get picture but no data whatsoever. So he leaves for the day. Next day, another tech comes thru, notifies me I have a bad box, so he switches to another Moxi box, everything works, but the problem with the remote is still there.......still doesn't work for the first 15-20 minutes of turning on the tv. The tech even said he never seen the problem before either. Any ideas?


PS....the tech guy did say VOD will be activated next week, but he also said that he expects to have alot of problems with it initially also.

Do you have an LCD tv? Someone addressed this earlier (I think in this thread?) about LCD's causing interference with the Moxi remotes.

yes I do actually...

ok, after some digging and searching, came across Jim's Moxi tips, and his brother had the same problem (and the same lcd as well) and will try to move the moxi box around to see if that helps.

Yes, take a look through the thread and splinke's FAQ (linked to in any of his message footers). When these problems are "resolvable" they usually come down to needing amplifiers and/or attenuators at different places in the setup. By reading the FAQ you can learn about the diagnostic mode and finding out what kind of signal the Moxi is getting. From there, you can determine whether or not you have a signal problem or a defective box that needs to be swapped out.

Remember that the Moxi, like TiVo, is a computer hooked up to your cable. The difference is that it has a quirky cable modem inside in addition to the low capacity HD. For everything to be perfect, the stars really have to be lined up...

Thanks for the advice, I checked everything out that was listed in the FAQ and called out a technician. Everything I looked at was up to the right levels, etc. When the technician came out he did the same thing and verified everything looked good. He explained to me the MOXI boxes in my area simply can't handle recording 2 HD streams at once, which includes watching one channel while recording another. Seems odd to me that a fairly basic function can't be handled. I will see how big of a problem it really is, and if I get a few more shows out of whack I will have to return it.

It really amazes me how I have tried at least 3 DVR's besides my TiVo over the years and every time, I end up going back to the TiVo. While it doesn't have all the dual tuner, HD, cable modem, direct stream recording, it records video without a hitch and never has a problem playing back, etc.

On the 17th day before Christmas my true love sent to me:

A partidge in a pear tree and MOXI VOD!! Yeah. :D

Seriously, I received the VOD yesterday morning when the box did it's usual daily reset at 3:30 AM. Seriously am I getting it as a fluke in SoCal as I see no one else reporting they have it yet.

LOL --> at the tons of 2 min infomercials I can choose from in the On Demand Free section.

For anyone that has it, what is this 24 hour expiration thing? I notice if I watch a VOD, when it's over, it gets assigned a menu shortcut with an expiration. What happens when the expiration goes by?? Is this like the old DIVX. You can only watch a VOD once??

Synchron. :cool:

Joe221, I am shopping now for a Harmony 680 remote to control my Moxi and Tivo. Do you know what setting you had to change to get yours to control Moxi correctly? Was it with the command timings? Is so, what did you set it to? Thanks.

Joe221, I am shopping now for a Harmony 680 remote to control my Moxi and Tivo. Do you know what setting you had to change to get yours to control Moxi correctly? Was it with the command timings? Is so, what did you set it to? Thanks.

I don't remember! It's in this forum so it should be "easy" to find! :eek:
It's a timing setting! It's those meds again! :cool:

On the 17th day before Christmas my true love sent to me:

A partidge in a pear tree and MOXI VOD!! Yeah. :D

Seriously, I received the VOD yesterday morning when the box did it's usual daily reset at 3:30 AM. Seriously am I getting it as a fluke in SoCal as I see no one else reporting they have it yet.

LOL --> at the tons of 2 min infomercials I can choose from in the On Demand Free section.

For anyone that has it, what is this 24 hour expiration thing? I notice if I watch a VOD, when it's over, it gets assigned a menu shortcut with an expiration. What happens when the expiration goes by?? Is this like the old DIVX. You can only watch a VOD once??

Synchron. :cool:

I believe the 24 hour thing is if you don't finish the show it doesn't keep your place after 24 hours?? You have to finish one show before you start another. Finishing, includes ending it.

My understanding is that when you purchase a VOD title, you can rewatch it as often as you want for 24 hours. After that you have to repurchase it.

For consistancy, they expire EVERY vod title you watch (including the free ones).

although I can't imagine why you would want to watch the 2min informercials even ONCE (never mind rewatching over 24 hours!!!) <soapbox> as usual the stupid suits in the cable companies took a good idea (VOD) and turned it into spam </soapbox>

I noticed USB ports on the front and back. Are they active ?

Yes they are active, if yours has been upgraded and have the "photo" tab. You can upload pictures to the box if you have certain card readers.

Tim

Thanks, that makes a lot of sense, especially those Cable guys in adelphia!.

I'm also kind of surprised that wirh MOXI DVR and its live buffer, there is no support of recording the VOD as it is being received and played. You can only pause it. I figure that the Non-DVR HD boxes can also pause. Not sure how new VOD technology really is because they've been on several Remote Controls for over 3 years.

I guess the logic/technology behind VOD is to just throw stuff at you in real time. I could understand why you wouldn't be able to FF. But "on demand", I wouldn't mind repeating that funny scene I just saw and the MOXI buffer would pick up anything you have played......... up until now.

Synchron :cool:

Joe221, I am shopping now for a Harmony 680 remote to control my Moxi and Tivo. Do you know what setting you had to change to get yours to control Moxi correctly? Was it with the command timings? Is so, what did you set it to? Thanks.
You can change the command timings to 0 and it may help a little. But it will work without changing the settings -- the menus might be a little more sluggish but that's all.

Why are you looking at the 680? Their web site says it's mainly for MCE setups. I think the 676 or 880 are the models most people here have chosen (I have the 880).

-Dan

You can change the command timings to 0 and it may help a little. But it will work without changing the settings -- the menus might be a little more sluggish but that's all.

Why are you looking at the 680? Their web site says it's mainly for MCE setups. I think the 676 or 880 are the models most people here have chosen (I have the 880).

-Dan

That's the setting! Thanks Dan, check it out Bubba! It speeds up the menus, a lot!

so ok the honeymoon is over for me and the Moxi. Recorded a movie last night off Sundance Channel and its really choppy from about 1 hour in til the end. Pixelations, pauses -- total crap.

So the answer to this is (if I've read right) - if you are recording something late at night, put the Moxi box on that channel so it will be buffering that show while recording?

Debating just going back to a regular HD tuner. Well maybe not -- Aquateen (and other half hour shows) do record fine.

I went with the Harmony 680 for its hard buttons and button layout. I read a lot of good feedback about it for Tivo users.
It has a Media button for MCE, but does everything else the same as other models. The 880 has a lot of neat features but was more money than I wanted to spend for a remote. I just payed the bill for the new 73" DLP.

I just got my MOXI and they cable guy set it up. He hooked my digital audio up AND the red/white stereo audio!

I disconnected the red/white and kept the digital audio running to my receiver. I receive audio through my receiver with the digital audio, however, when I go to audio setup and select dolby digital, there doesn't seem to be any difference. And when I go back into the audio setup, the checkmark is set to Mono every time.

Is this normal? Or should the Dolby Digital selection be checked if it is setup properly?

Thanks.

By the way....I love the MOXI box. I just switched from DirectTV TiVo and I'm still getting used to the MOXI, but I do notice better picture quality on the MOXI.

It should be checked all the time. Mine is. Your installer was a retard, hehe.

It should be checked all the time. Mine is. Your installer was a retard, hehe.

I did two resets and both gave me the same shizzel. I know, I can't belive he hooked both audios up. Whatever, I'll call charter tomorrow and have them fix it. If I was there for the install I would've made sure he hooked up only the digital. WTF! I wonder if this has something to do with it.

Anyone else????......??...?....

THNX

I doubt hooking up the regular audio cable would affect the ability to change the settings. It still means that guy is a retard, don't get me wrong. I don't know why it won't let you change it, though. That's weird. I'll try to look at my settings and see what is selected and see if I can change it.

I did two resets and both gave me the same shizzel. I know, I can't belive he hooked both audios up. Whatever, I'll call charter tomorrow and have them fix it. If I was there for the install I would've made sure he hooked up only the digital. WTF! I wonder if this has something to do with it.

Anyone else????......??...?....

THNX

Having the Red/White audio hooked up in tandem actually works well if the amp is driving a wireless headphone. Mine is and works that way.

Hey Guys,

I figured out the audio settings. It looks like I was the retard. When I selected Dobly digital, instead of selecting "close", I just hit the back button or the moxi button to go back. But you have to select "close" after selecting Dolby Digital for the setting to take effect.

Sounds WAY better now too. Thanks for the posts regarding this issue. :p

.....watching Aliens at 3:41 am......... :eek:

so ok the honeymoon is over for me and the Moxi. Recorded a movie last night off Sundance Channel and its really choppy from about 1 hour in til the end. Pixelations, pauses -- total crap.

So the answer to this is (if I've read right) - if you are recording something late at night, put the Moxi box on that channel so it will be buffering that show while recording?

Or, when you are done watching TV for the night, don't leave it on another HD channel. This seems to work for me, and has greatly reduced my pixelation problem. I watched a movie the other night I had recorded and it had about 15 seconds of pixelation in the whole show.

It would be nice to have to do this but, but for me at least, it's a reasonable work around until the Moxi is upgraded to fix this.

Anybody know anything about MoxiGuy? He hasn't posted anything since Halloween...

Anybody know anything about MoxiGuy? He hasn't posted anything since Halloween...

I've been worried about him too! He hasn't showed up to any of my meetings!

Anybody know anything about MoxiGuy? He hasn't posted anything since Halloween...

Maybe he has a bad case of the Moxi Measles!

Maybe he has a bad case of the Moxi Measles!

A Google news search brings up the following morsel (http://blog.seattlepi.nwsource.com/venture/archives/100768.asp) on Digeo...

Restructuring at Digeo
Posted by John Cook (johncook@seattlepi.com) at December 9, 2005 4:19 p.m.

I received an e-mail today with this subject line: "Implosion at Digeo." Naturally, I was intrigued as the Kirkland maker of the Moxi Media Center is backed by Microsoft co-founder Paul Allen.

The e-mail went on to say that that the company was cutting staff, including executives and sales professionals, as a possible precursor to the sale of its hardware and silicon operations.

I just spoke to Digeo spokeswoman Robin Rees who confirmed that the company underwent a "restructuring" this week that included managers. She declined to say who was let go, but said fewer than 10 people were affected. She declined to comment when asked about a possible sale of assets. Digeo employs 280 people in Kirkland, Palo Alto, Calif. and Longmont, Colorado.

Digeo reshuffled its executive ranks in August and September, adding a new CEO, President and General Counsel. This week's restructuring was implemented by the new management team, which is putting together a fresh strategy for the six-year-old firm, said Rees. She added that the company, whose set top boxes have been installed in more than 225,000 homes, plans a big announcement for next week that will shed some light on the new direction.

Stay tuned.

My Moxi Wish:

Comparing my Moxi to the old DishNet DVR:

Of course I love that with the Moxi I can record something while watching something else. But what I really miss is the "auto tune" feature - that would let you set up a shows and the box would automatically switch to that channel when it comes on. A true couch potato dream.

No, not a DVR feature per se, but I wish the Moxi would do it.

Also, is there a way to change the default recording options? Like I'd love to have it always have the "keep until I delete" set instead of the "2 days" default. I know you can do this with a series, but I'd like it universal.

On the 17th day before Christmas my true love sent to me:

A partidge in a pear tree and MOXI VOD!! Yeah. :D

Seriously, I received the VOD yesterday morning when the box did it's usual daily reset at 3:30 AM. Seriously am I getting it as a fluke in SoCal as I see no one else reporting they have it yet.

LOL --> at the tons of 2 min infomercials I can choose from in the On Demand Free section.

For anyone that has it, what is this 24 hour expiration thing? I notice if I watch a VOD, when it's over, it gets assigned a menu shortcut with an expiration. What happens when the expiration goes by?? Is this like the old DIVX. You can only watch a VOD once??

Synchron. :cool:

I just got off the phone with Adelphia Support (for another problem) and they informed me that VOD is being pushed to Oxnard tomorrow. Looks like they have started on other areas already.

Ive had the VOD at least since Saturday in Anaheim. Is this part of the 3.2 software upgrade?

Nick

The e-mail went on to say that that the company was cutting staff, including executives and sales professionals, as a possible precursor to the sale of its hardware and silicon operations.

This doesn't surprise me much. When I received my fancy Moxi dual tuner HDTV box for $10/month, one of the first things I thought of was the dot com bust. I worked with many dot coms during that time that all had great ideas but no sense of generating profits (some that didn't bother generating revenue!).

At $10/month, assuming this box costs, say $500 to build (that's probably very low considering programmer salaries, support, etc) It would take 50 months- just over 4 years- before the box becomes profitable. Chances of indivdiuals keeping this unit for 4 years is fairly low- we all like the new stuff.

So, unless charter is willing to keep funding this with virtually no hope of profitability, something's got to give.

I just got off the phone with Adelphia Support (for another problem) and they informed me that VOD is being pushed to Oxnard tomorrow. Looks like they have started on other areas already.


I got the VOD menu option this morning. Tried clicking on it and nothing happened, but it will probably be functional soon.

ZIP 90025

I got the VOD menu option this morning. Tried clicking on it and nothing happened, but it will probably be functional soon.

ZIP 90025

For me, the menu was clear at first but by 18 hours after the reset, it fully appeared functional with many VOD choices that took me several hours (on and off) to go through.

When yours becomes functional, get ready for your fingers to get a remote workout. They'll be plenty of stuff for you to pick and choose from, although nothing in the menu shows any HD content.

Synchron. :cool:

I received a software update on the 8th of Dec. my current version is:

3.2.171.12LR-P.113955

the first thing I have noticed is that the downstream power for the modem is way off now. my moxi is reporting -14.9 while the actual reading is -3.3 another one I checked said -7.3 and actual level was about +7. the upstream was correct however. Prior to this it was relatively accurate on both down and up power. Hopefully they actually fixed some things too.

I got the VOD menu option this morning. Tried clicking on it and nothing happened, but it will probably be functional soon.

ZIP 90025

I'm in 25 too and VOD is now functional for me! :eek:

Congrats on VOD Joe, I'm envious. Now can anyone explain to me why my lovely box hasn't been recording the Gilmore Girls for my wife? The season has been setup to record correctly. It's setup to record new episodes only of course. Maybe it's Moxi's guide data that is off. That would be a first wouldn't it Joe? ha ha Is there anything this box can't screw up? Can I bring alcohol to the next meeting? It just might help!

Congrats on VOD Joe, I'm envious. Now can anyone explain to me why my lovely box hasn't been recording the Gilmore Girls for my wife? The season has been setup to record correctly. It's setup to record new episodes only of course. Maybe it's Moxi's guide data that is off. That would be a first wouldn't it Joe? ha ha Is there anything this box can't screw up? Can I bring alcohol to the next meeting? It just might help!


I think that Gilmore Girls is in repeats this whole month. It should reappear on January 10. Um..Err.. at least that is what my girlfriend tells me.

I'm in Brentwood and just noticed I got VOD. Can we record these like any other programming?

It missed the last few episodes of the new season. I know it's repeats all this month. Why are shows doing this? Even surface! Arghhhhhhhh I love my good ole dependable Moxi.



I think that Gilmore Girls is in repeats this whole month. It should reappear on January 10. Um..Err.. at least that is what my girlfriend tells me.

I'm in Brentwood and just noticed I got VOD. Can we record these like any other programming?


I dont'' believe you can record any VOD programming.

Congrats on VOD Joe, I'm envious. Now can anyone explain to me why my lovely box hasn't been recording the Gilmore Girls for my wife? The season has been setup to record correctly. It's setup to record new episodes only of course. Maybe it's Moxi's guide data that is off. That would be a first wouldn't it Joe? ha ha Is there anything this box can't screw up? Can I bring alcohol to the next meeting? It just might help!

There are a bunch of repeats going on now! Check the guide.

I'm in Brentwood and just noticed I got VOD. Can we record these like any other programming?

I think that "defeats" the stated purpose of VOD. It's different than a traditional PPV.
Even though VOD actually is to a shedule that may not coincide with yours. I guess we can't have everything. Once you start watching a VOD it stays with you until it expires or you delete it. There's a MyVOD menu item, I think that's what it's called??

It's setup to record new episodes only of course.

It missed the last few episodes of the new season. I know it's repeats all this month. Why are shows doing this? Even surface! Arghhhhhhhh I love my good ole dependable Moxi.

Set the recording options to accept repeats. After you watch all of the old eps then turn it back to new episodes only.

I don't think that NBC is showing repeats of Surface, only on Sci-Fi channel and only two episodes. I can't wait for that show to come back.

I think that "defeats" the stated purpose of VOD. It's different than a traditional PPV.
Even though VOD actually is to a shedule that may not coincide with yours. I guess we can't have everything. Once you start watching a VOD it stays with you until it expires or you delete it. There's a MyVOD menu item, I think that's what it's called??


Not only that, but I had two recordings going last night and I tried to watch a Food Network VOD, and it said that I would have to cancel one of my recordings. I guess that the shows are actually on an Adelphia server and when you do VOD, they are streamed to one of the tuners. Makes sense, but why would I ever use this if I can just record the programs when they are on (I'm also not going to buy anything). Maybe if there was HD programming, it would be worth it since it would act as a really large hard drive.

For those who have had VOD on the Moxi for a while now, do you have HD programming?

Ok, I know this is going to sound silly. I got this thing called a weemote for my kids. It is a remote with only 5 channel choices on it. It is also made out of heavy duty plastic so it cannot be broken.

The problem is that I can't seem to get it to work with the Moxi. It has Motorola codes, but none of them work. Also, it has a "learning" function, but it does not seem to be able to work with the Moxi remote. Does anyone have any idea on how I can get it to change the channels on the Moxi box?

Thanks,

Peter

Ok, I know this is going to sound silly. I got this thing called a weemote for my kids. It is a remote with only 5 channel choices on it. It is also made out of heavy duty plastic so it cannot be broken.

The problem is that I can't seem to get it to work with the Moxi. It has Motorola codes, but none of them work. Also, it has a "learning" function, but it does not seem to be able to work with the Moxi remote. Does anyone have any idea on how I can get it to change the channels on the Moxi box?

Thanks,

Peter

Far more sofisticated remotes have trouble with Moxi codes. Most likely won't work for you. I doubt, but you can ask, that Weemote central will hard code it for you.

I'm in Brentwood and just noticed I got VOD. Can we record these like any other programming?

Hi All:

Got VOD here in Santa Paula / Ventura area last night as well. Overall I like it, menus and options were extensive, even the movie releases were a 1-1/2 months old. Was a little suprised the Moxi's pause,RR,FF,Next and replay couldnt be used like we do on our usual recordings. Even if we couldn't save it on our drives, they could of at least ran it through the Hard Drive so that it worked like our usual recordings. There are delays on all the fuctions when the movie is accessed. The VOD kinda works like my old motorola upsatirs, slow and not user friendly.

John
(Cali)

This "VOD" thing is overrated! Do we really need this feature when we have our trusted MOXI DVR?!?! What a waste of bandwidth!!! We should be using this bandwidth on more HD Channels for crying out loud!!! It's a shame here in SoCal that we only get "8" HD Channels. What a frickin' joke! :mad: It's bad enough we don't have an NFL team but we are getting worked. My bro in Pittsburgh PA is getting over 20 HD Channels on his "Adelphia" network. What gives?!?!?!

Hey Santa all we want here in SoCal is a few more HD choices............Adelphia has been promising us "DiscoveryHD and CinemaxHD" all year long!!!

This "VOD" thing is overrated! Do we really need this feature when we have our trusted MOXI DVR?!?! What a waste of bandwidth!!! We should be using this bandwidth on more HD Channels for crying out loud!!! It's a shame here in SoCal that we only get "8" HD Channels. What a frickin' joke! :mad: It's bad enough we don't have an NFL team but we are getting worked. My bro in Pittsburgh PA is getting over 20 HD Channels on his "Adelphia" network. What gives?!?!?!

Hey Santa all we want here in SoCal is a few more HD choices............Adelphia has been promising us "DiscoveryHD and CinemaxHD" all year long!!!

I completely agree with you that we need more HD channels. Although, I'm in West LA and I have DiscoveryHD(Theater) and CinemaxHD. I'm not sure if thats just my area, or maybe your particular box has a problem.

I'm in Camarillo and I see nothing anywhere in MOXI about VOD. I can't even find where to go. No menus no channels even mentioning VOD. Do I have to subscribe to it?

I'm in Camarillo and I see nothing anywhere in MOXI about VOD. I can't even find where to go. No menus no channels even mentioning VOD. Do I have to subscribe to it?

It just shows up on your main menu. Scroll to the side. Good luck!

Hi guys,

I just got a westinghouse 37" LCD HDTV.
Love it.

Been watching HD for a few days and recording a bit of it.
My 80GB Moxi hard drive is FULL FULL FULL.

So is there any way to add a hard drive to the moxi using the USB2.0?
Is there any use for the 1394 firewire port? Such as for JVC DVHS recording?
Or 1394 stream recording to a PC using a PC HD tuner capture card?

Idealy I'd love any way to capture the HDTV to my computer for storage.
If that means copying streams cool. If that means grabbing analog component HDTV and re-digitizing good enough. Is there any way to get from MOXI HDTV to a PC for storage?

Barring that is there any way to get more storage to a MOXI box?

Thanks,

-mikey

It just shows up on your main menu. Scroll to the side. Good luck!


so it should be an individual menu like the "hdtv" or "movies" menus? I can't think of one thing that has ever worked correctly with my adelphia service.

Horrible picture quality on my local channels and the adelphia tech told me just to watch the hdtv channels and crop the picture because he couldn't fix the analog signal. What kind of cop out is that? Now VOD isn't working along with the buffer constantly getting erased for some reason causing me to jump to live tv and missing out on shows I had paused.

so it should be an individual menu like the "hdtv" or "movies" menus? I can't think of one thing that has ever worked correctly with my adelphia service.

Horrible picture quality on my local channels and the adelphia tech told me just to watch the hdtv channels and crop the picture because he couldn't fix the analog signal. What kind of cop out is that? Now VOD isn't working along with the buffer constantly getting erased for some reason causing me to jump to live tv and missing out on shows I had paused.

Welcome to Moxi! The state of the art in TV control! :eek:

Yup VOD will be a new choice on the menu. Overall the HD quality on Adelphia is OK. When I think something is amiss in the picture quality I check the OTA signal and invariably it's that way from the source. Garbage in garbage out. Why would you crop an HD channel? The Moxi isn't known for passing great SD signals, but it's better than it was a couple of months ago on 3.0 software. As for pause, it runs out pretty quickly. Better to just start recording the show and come back to it.

Welcome to Moxi! The state of the art in TV control! :eek:

Yup VOD will be a new choice on the menu. Overall the HD quality on Adelphia is OK. When I think something is amiss in the picture quality I check the OTA signal and invariably it's that way from the source. Garbage in garbage out. Why would you crop an HD channel? The Moxi isn't known for passing great SD signals, but it's better than it was a couple of months ago on 3.0 software. As for pause, it runs out pretty quickly. Better to just start recording the show and come back to it.


I don't have an hdtv, just regular old SD set. Thats why he said just choose the crop option and watch the hdtv channels since I can't get your regular locals to work. Unfortunately when I do this it doesn't seem to crop the channel perfectly to fit the set and the AR looks off, it just doesn't look quite right compared to the channels sent in 4:3 straight from the station.

I've pushed pause and come back no more than 20 minutes later, press play, bamm right back to live tv. Plus the limited space is the real deal killer, I can barely setup three series shows to record before it starts complaining about space. I know all of this is know problems more of just a rant on my part.

A few people have experienced an unresponsive remote after LCD panel is first powered up. Apparently, the backlight on some panels (Sony XBR & Sharp Aquos) interferes with the IR receiver on MOXI box. The fix (thanks to axly on plasma & lcd forum) is to place a piece of masking tape over the IR receptor on the box. On mine that is just to the right of the time display. (You can see it with a flashlight.) Remote now works fine.

Wow! I just noticed that with the "Update" that gave us VOD, I now cannot skip commercials like I used to. The skip interval has now become 15 minutes instead of 30 seconds. Unbelievable.

I'm so sick of this piece of junk. One thing, after another, after another, after another. Even if this particular issue is 100% Adelphia's fault (who I'm also sick of), the Moxi has just broken the last straw with me. I just replaced my CRT HD set with a DLP 1080p set. So naturally being that it's a digital set, I want to use DVI (it still amazes me that DVI never worked until a few months ago). But in doing so I won't be able to pass 480i to my bedroom anymore which is a real problem for me right now (it wouldn't be a problem if this stupid thing had discrete remote codes). Now I feel I need to buy an HD set for my bedroom. I like to watch my recorded shows in bed sometimes. Does that make me a bad person? I'm just fed up with this thing.

Seeing the Vaporola 9022 w/ VaporMate on the Diego website for over a year has certainly made the whole endeavor a bit more... frustrating.

With the new VOD on Adelphia SoCal, has anyone else had problems receiving the premium VOD? When I try to access any premium show (like HBO on-demand) I get a message that I need to subscribe. I'm subscribed to all the premium channels. I called customer service. They agreed that I should be getting all of the premiums. Their advice ... reset and if that doesn't work we can make a service call.
I'm just curious if anyone else has experienced this.

Not only that, but I had two recordings going last night and I tried to watch a Food Network VOD, and it said that I would have to cancel one of my recordings. I guess that the shows are actually on an Adelphia server and when you do VOD, they are streamed to one of the tuners. Makes sense, but why would I ever use this if I can just record the programs when they are on (I'm also not going to buy anything). Maybe if there was HD programming, it would be worth it since it would act as a really large hard drive.

For those who have had VOD on the Moxi for a while now, do you have HD programming?

Adelphia in Colorado Springs has had VOD since Spring, but I've never seen HD offerings. Don't know if the pipe's robust enough for it at this time.

With the new VOD on Adelphia SoCal, has anyone else had problems receiving the premium VOD? When I try to access any premium show (like HBO on-demand) I get a message that I need to subscribe. I'm subscribed to all the premium channels. I called customer service. They agreed that I should be getting all of the premiums. Their advice ... reset and if that doesn't work we can make a service call.
I'm just curious if anyone else has experienced this.

I'm seeing the exact same behavior. I have HBO and should be getting HBO On Demand, but a get a message saying that I need to subscribe. I have done both a soft and hard reboot with no effect. Customer service says I need a service call, which seems wrong to me since this is clearly a problem on their end - not with my unit.

The VOD menu only showed up yesterday, so I'm hoping this is just an early roll out glitch.

Seeing the Vaporola 9022 w/ VaporMate on the Diego website for over a year has certainly made the whole endeavor a bit more... frustrating.


The fact that your MSO does not offer the 9022 w/mate doesn't make it vaporware. We've had the two room solution AND VOD for over a year now...DVI for nearly as long, and HD VOD on the way. Oh and my 7 second REPLAY, 30 second SKIP, 15 minute BACK, and 15 minute NEXT, are all intact. Normally I'd suggest that you move to Bend but we already have WAY too many Kalifornians here...but I think the cold (-4F) is starting to get to some of them...hehehe.

Can't wait for BendBroadband to offer the Samsung MCII 2044! :)

Merry Christmas to all!
cableric

I'm seeing the exact same behavior. I have HBO and should be getting HBO On Demand, but a get a message saying that I need to subscribe. I have done both a soft and hard reboot with no effect. Customer service says I need a service call, which seems wrong to me since this is clearly a problem on their end - not with my unit.

The VOD menu only showed up yesterday, so I'm hoping this is just an early roll out glitch.

My HBO VOD works, at least it did yesterday! :D

I'm seeing the exact same behavior. I have HBO and should be getting HBO On Demand, but a get a message saying that I need to subscribe. I have done both a soft and hard reboot with no effect. Customer service says I need a service call, which seems wrong to me since this is clearly a problem on their end - not with my unit.

The VOD menu only showed up yesterday, so I'm hoping this is just an early roll out glitch.


I subscribe to Cinemax and this same thing happens to me for the Cinemax VOD. I called a CSR and she told me that it is a glitch that should be fixed by the end of January. To me this would be unacceptable, but since no HD on VOD, I probably wouldn't watch anything anyway, so I didn't complain. I really don't know what a service call will do to fix the problem; it seems like a software issue to me.

With the new VOD on Adelphia SoCal, has anyone else had problems receiving the premium VOD? When I try to access any premium show (like HBO on-demand) I get a message that I need to subscribe. I'm subscribed to all the premium channels. I called customer service. They agreed that I should be getting all of the premiums. Their advice ... reset and if that doesn't work we can make a service call.
I'm just curious if anyone else has experienced this.


I would guess this is probably a problem with the billing system. Is VOD working on other cable boxes or do you only have a moxi?

With the new VOD on Adelphia SoCal, has anyone else had problems receiving the premium VOD? When I try to access any premium show (like HBO on-demand) I get a message that I need to subscribe. I'm subscribed to all the premium channels. I called customer service. They agreed that I should be getting all of the premiums. Their advice ... reset and if that doesn't work we can make a service call.
I'm just curious if anyone else has experienced this.

I got that same message on 12/13, the first night I noticed VOD on the menu. By 12/14, I was able to access premium HBO content. No service call, no reset.

the vod menu now shows up for me but no content. I guess it is slowly updating. What is the chance of adelphia offering any kind of worthwhile free content. Heaven forbid standard subscription subs actually get some use out of the VOD feature. If you ask me the whole VOD system is just a way for them to do away with all the indemand channels to free up some bandwidth.

Same exact problem with new VOD in Encino that baseddelmeyer reported, and same lame response from Adelphia, none of which worked. I'll give it a few days and see if it heals itself. If the 30 second skip is gone, then I may be too.

Hey guys, I'm on Charter in the Traverse City area. I may give Charter a break from my daily thrashings for one day. There are 2 new HD channels that showed up in the guide this morning 774 and 776. They are not broadcasting yet and have no guide data available. I heard it may be TNT HD and another local. This brings the amazing total up to 10 HD channels in my area. How many do you have?

Oh yeah what kind of actual HD programming does TNT HD have? Anything good?

Guide data updated! New channels are TNT HD and Cinemax HD. I'm sure they will be broadcasting sometime today. Not everyday you wake up and see new HD channels!

Guide data updated! New channels are TNT HD and Cinemax HD. I'm sure they will be broadcasting sometime today. Not everyday you wake up and see new HD channels!

Congrats! TNT has Sports!

Hey guys, I'm on Charter in the Traverse City area. I may give Charter a break from my daily thrashings for one day. There are 2 new HD channels that showed up in the guide this morning 774 and 776. They are not broadcasting yet and have no guide data available. I heard it may be TNT HD and another local. This brings the amazing total up to 10 HD channels in my area. How many do you have?

Charter Cable in RENO has 14 HD channels.

Mark

Charter Cable in RENO has 14 HD channels.

Mark


AHHHHH! How can a tiny market like Reno have 14 HD channels while us here in Socal get left behind in the LA area. Any hope in me crossing my fingers once Time Warner takes over??

John
(cali)

Guide data updated! New channels are TNT HD and Cinemax HD. I'm sure they will be broadcasting sometime today. Not everyday you wake up and see new HD channels!


man..I want TNT hd here in brea....common adelphia, throw us a bone......I just want to see some nba games in hd :mad:

Has anyone seen an ESPN basketball game in HD yet this season? It is unbelievable that we in Adelphia land pay $1.50 a month which basically gives us one football a week in HD. And don't get me started on what a waste of space the NFL channel is. How could Adelphia have picked that channel over TNT HD?

You guys are making St. Louis sound like a paradise :-P We even get the occasional Blues game in HD over FoxSports Midwest.

Has anyone seen an ESPN basketball game in HD yet this season? It is unbelievable that we in Adelphia land pay $1.50 a month which basically gives us one football a week in HD. And don't get me started on what a waste of space the NFL channel is. How could Adelphia have picked that channel over TNT HD?


I saw the game on espn hd last friday i believe, it was a double header but only the first game was hd....

and I totally agree about the nfl channel...just a waste of bandwidth

Can't wait until the Food Network goes HD. Then I'll be able to make all of my meals in HD, sweet!.

I posted about this problem last week and the saga continues. The problem is the periodic loss of all HD channels in the guide plus the loss of most or all non-HD channels. I ran through the trobleshooting hints on splinke's terrific FAQ and the only signal quality issue was with the Out of Band tuner. OOB showed signal-to-noise values in the range of 8-12 and a state of "Not Locked" when SNR was at the lower end of that range. As suggested, I had Charter come out last Tuesday. Foolishly, I rebooted the Moxi before he got here and, naturally, everything was perfect when he checked it out.

I mentioned that I had checked the signal values and the OOB SNR was the only issue I could see. He said they never even look at that and didn't think it had any significance.

So I'm appealing to those of you with engineering knowlege about the Moxi to respond to the tech's assertion that OOB SNR is meaningless so I have some ammo when they come out again next Wednesday.

Thanks,
Terry

ya i'm in so cal (hermosa beach), and I got the VOD, all seemed to work for me.

but i dont care about vod, I got a DVR damn it. All I want is TNT HD, Universal HD and Starz HD. Comeon Adelphia throw us a bone!

I guess i'm should be greatful i'm not in my bothers situation. He just moved to Laguna Niguel, and adelphia doesnt even offer Digital Cable, much less HD. He's got 1 hbo, cinemax, etc. I cant believe in this day in age a cable company can get away with only offering that. Adelphia needs to have there cable license taken away from them.

Is MoxiGuy no longer with us?

I'm seeing the exact same behavior. I have HBO and should be getting HBO On Demand, but a get a message saying that I need to subscribe. I have done both a soft and hard reboot with no effect. Customer service says I need a service call, which seems wrong to me since this is clearly a problem on their end - not with my unit.

The VOD menu only showed up yesterday, so I'm hoping this is just an early roll out glitch.

Anyone in LA able to use VOD yet? I still get the above error message.

I live in West LA on the Sherman Oaks, WLA headend.

When VOD first came on I also was unable to view the HBO On Demand programming. I could see all the listings, but got a "you need to subscribe" message when trying to play a show. All the other VOD assets work, including paid and free programming. Just not the Premium On Demand channels associated with my subscription services (HBO, Showtime and The Movie Channel).

After several calls to CSRs who could not believe the the VOD was even working at all on a DVR (their name for the Moxi), one finally rolled a truck for a service call (a same day one if you can believe it).

The techs arrived, verified that VOD was indeed working (they didn't know it had been activated yet, either). They called into dispatch who tried something in the billing systems and, poof, it started working.

So when calling customer service, try go get beyond the first rep if they can't help you and get to the next level. Its something they have to turn on in the billing system to authorize premium VOD, and it should be working for you, too.

Believe me that is most likely the problem...I have seen it happen and I have fixed it before
Did you not tell him what I had told you in previous posts

I first posted info relative to this back on 11/21
http://www.avsforum.com/avs-vb/showthread.php?p=6575196#post6575196

Slim79,

Yeah, I told him. He just didn't want to listen. My intention is to leave it alone until they come out Wednesday so at least they'll be able to see that the problem is real. If they blow me off again, I'll have to escalate and if that fails, it will be decision time.

One other question. You said you've seen it before and fixed it. What was the fix?

Terry

I am in Hacienda Heights and I have seen in the forum that quite a few people have gotten there VOD but as of this morning I have not. Does anyone else live in this same area have their VOD yet? I am aware of the problem that everyone seems to be having regarding premium on demand programming not working, but I have no VOD programming yet. Just wanted to see if anyone in my area has received it before calling the wonderful folks at Adelphia to see..

The fact that your MSO does not offer the 9022 w/mate doesn't make it vaporware. We've had the two room solution AND VOD for over a year now...DVI for nearly as long, and HD VOD on the way. Oh and my 7 second REPLAY, 30 second SKIP, 15 minute BACK, and 15 minute NEXT, are all intact. Normally I'd suggest that you move to Bend but we already have WAY too many Kalifornians here...but I think the cold (-4F) is starting to get to some of them...hehehe.

Can't wait for BendBroadband to offer the Samsung MCII 2044! :)

Merry Christmas to all!
cableric
Eric,

Bend Oregon definitely has too many people so don't mention that BendCable subscribers seem to have hardly any of the software issues from this forum. However, I have not gone to MoxiMate yet as I am waiting for the Samsung recorder. Can you give us any details about when it will be available and what it will offer? Thanks!!

Slim79,

Yeah, I told him. He just didn't want to listen. My intention is to leave it alone until they come out Wednesday so at least they'll be able to see that the problem is real. If they blow me off again, I'll have to escalate and if that fails, it will be decision time.

One other question. You said you've seen it before and fixed it. What was the fix?

Terry

it was happening in a high rise apartment complex. the feeder cable has many taps with 2-8 ports on each tap and each apartment has one line feeding to splitters in the apartment. the dvr that was experiencing the problem was off one of the last taps in line. I moved it to a port off the first tap in line and it was fixed. I then scheduled follow up for a line tech to check for possible bad connection between taps, bad tap face plate, or noise from one of the other lines connected to the tap. the levels appeared good at the moxi but the SNR on the OOB was poor and it was frequently unlocking from the signal. he was also having problems loosing channels in the guide. you might remind them that any time they send a hit, refresh, initialize or whatever to a digital cable box that information is loaded by the OOB and it responds if possible on another frequency like 10.592MHz

Hi guys,

I just got a westinghouse 37" LCD HDTV.
Love it.

Been watching HD for a few days and recording a bit of it.
My 80GB Moxi hard drive is FULL FULL FULL.

So is there any way to add a hard drive to the moxi using the USB2.0?
Is there any use for the 1394 firewire port? Such as for JVC DVHS recording?
Or 1394 stream recording to a PC using a PC HD tuner capture card?

Idealy I'd love any way to capture the HDTV to my computer for storage.
If that means copying streams cool. If that means grabbing analog component HDTV and re-digitizing good enough. Is there any way to get from MOXI HDTV to a PC for storage?

Barring that is there any way to get more storage to a MOXI box?

Thanks,

-mikey

The firewire ports send out whatever signal the system happens to be displaying. I connected the Motorola-MOXI to a Mac OSX box and Linux box and was able to watch video through the firewire port on both systems.

Haven't figured out how to change channles through the firewire port or if its even possible to look at the drive contents through this (doubt it). Probably better luck going through the network port.

Nice unit. Software is head and shoulders above my current system (Dish Network 921 dual tuner receiver). Not as fast with the menus though. Could benefit from a faster processor (next version maybe?).

Much quieter than the Dish 921. About the same as a Dish 508.

I think I'm going to cancel Dish and go with Adelphia. More HD!

Experimentation continues.... :)

Hey all Cable Techs! I have a good question. I have 13+ year old coax running from the pole to the house and am an HD subscriber, Moxi subscriber, and have a cable modem. I've had plenty of signal issues and still can't get my local Charter guy to swap the old stuff out even though I have been trying to get him to do it for a while. Can you explain to me in laymen's terms how bad having 13 year old coax coming to my house is?
My cable modem service has always worked fine but I've always had all the different signal issues with HD and my Moxi. I have a regular Motorola HD receiver also and have the exact same tiling (upper 100's) on that receiver so it's not just my Moxi but an overall signal issue. I definitely know the old coax coming to the house can't be good for my HD service and especially for my Moxi. He claims the signals are fine inside the house everytime he checks them but whether they are clean signals or not I don't know.Any advice would be greatly appreciated. jayandmolly@charter.net

Eric,

Bend Oregon definitely has too many people so don't mention that BendCable subscribers seem to have hardly any of the software issues from this forum. However, I have not gone to MoxiMate yet as I am waiting for the Samsung recorder. Can you give us any details about when it will be available and what it will offer? Thanks!!

Due to my close relationship to Digeo and my knowledge of the product roadmap I'm somewhat limited in what I can and can't say. Personally I'd suggest (if you're looking for a multi-room solution) that you go ahead and pick up the 9022. As far as what the Samsung box will offer, aside from the 4 tuners that everyone knows about, much of it is yet to be determined by the Digeo team. For any of you that plan on attending CES, check out the Digeo booth for some demos of upcoming* software enhancements.

*Adelphia and Charter subscibers can define "upcoming" as any updates that may or may not occur in the next 3 to 5 years.

Cableric

Is MoxiGuy no longer with us?

He's still around, probably very busy right now. Tis the season.

cableric

Adelphia needs to have there cable license taken away from them.

That's kinda what happened... ;)

Due to my close relationship to Digeo and my knowledge of the product roadmap I'm somewhat limited in what I can and can't say. Personally I'd suggest (if you're looking for a multi-room solution) that you go ahead and pick up the 9022. As far as what the Samsung box will offer, aside from the 4 tuners that everyone knows about, much of it is yet to be determined by the Digeo team. For any of you that plan on attending CES, check out the Digeo booth for some demos of upcoming* software enhancements.

*Adelphia and Charter subscibers can define "upcoming" as any updates that may or may not occur in the next 3 to 5 years.

Cableric

Cableric, are you going to be working the booth? Is Moxiguy? I'll be there. Maybe this is the "Party" we should have?

I live in West LA on the Sherman Oaks, WLA headend.

When VOD first came on I also was unable to view the HBO On Demand programming. I could see all the listings, but got a "you need to subscribe" message when trying to play a show. All the other VOD assets work, including paid and free programming. Just not the Premium On Demand channels associated with my subscription services (HBO, Showtime and The Movie Channel).

After several calls to CSRs who could not believe the the VOD was even working at all on a DVR (their name for the Moxi), one finally rolled a truck for a service call (a same day one if you can believe it).

The techs arrived, verified that VOD was indeed working (they didn't know it had been activated yet, either). They called into dispatch who tried something in the billing systems and, poof, it started working.

So when calling customer service, try go get beyond the first rep if they can't help you and get to the next level. Its something they have to turn on in the billing system to authorize premium VOD, and it should be working for you, too.


I tried calling twice today - the first time they sent a "signal" to the box. Unfortunately this didn't work. The next time I tried to get them to turn it on in the billing system as you suggested but they didn't know of such an option and of course want to send someone out - which I'm sure will be pointless.

If anyone else has any suggestions...

I tried calling twice today - the first time they sent a "signal" to the box. Unfortunately this didn't work. The next time I tried to get them to turn it on in the billing system as you suggested but they didn't know of such an option and of course want to send someone out - which I'm sure will be pointless.

If anyone else has any suggestions...


I also took SPDICKEY's advice and called Adelphia to fix my lack of Premium VOD despite the fact that I subscribe to the pay channel. Instead of treating it as a problem with my cable service, I did it as a new service. So I called and treated it as signing up for new service (by the way, I get through 30 times faster that way). The CSR said that it would work within five minutes. So far it's been 20 hours, and still no luck. I don't know how often I'll use VOD, but it's starting to piss me off that I pay for this service and I can't get it.

Is anyone in St. Louis, MO (on Charter, like there's anyone else) having a problem with their Moxi time being a little over a minute too slow? I am missing the first minute of every show and its pissing me off.

When you call Charter, the dumba**es that you have to talk to are inuslated from the people with brains so that you can't get the message through.

I swear if they tell me to reset my box one more time I am gonna scream. If it doesn't change by resetting it once, resetting it 20 times isn't going to change anything.

I also took SPDICKEY's advice and called Adelphia to fix my lack of Premium VOD despite the fact that I subscribe to the pay channel. Instead of treating it as a problem with my cable service, I did it as a new service. So I called and treated it as signing up for new service (by the way, I get through 30 times faster that way). The CSR said that it would work within five minutes. So far it's been 20 hours, and still no luck. I don't know how often I'll use VOD, but it's starting to piss me off that I pay for this service and I can't get it.

I wasn't getting my Music Choice channels from Charter and the person on the phone told me that I shouldn't be upset because those channels are "free". Like I just pay for some channels and the rest I should be thankful to have? Thanks, Charter, nice to know I pay $100 a month for PBS and you throw the other channels in for "free."

I tried calling twice today - the first time they sent a "signal" to the box. Unfortunately this didn't work. The next time I tried to get them to turn it on in the billing system as you suggested but they didn't know of such an option and of course want to send someone out - which I'm sure will be pointless.

If anyone else has any suggestions...

As I stated in an earlier post, I was having the same problem that many of you are reporting. Premium VOD saying that I needed to subscribe, when I'm already a subscriber. I called customer service and they said they needed to send a technician. I told the service rep that it seemed like a billing/software issue and was not related to my hardware. Anyway to make a long story short - the technician came on Saturday (I apologized to him in advance, saying that I was pretty sure he really wasn't needed) and made a few calls to my local office. They sent out a hit to the box and voila, now it works. I don't know why the original service person couldn't have handled this, but I guess that's how Adelphia works.

So the service call was pointless, yet effective. Hope you have similar luck.

Is anyone in St. Louis, MO (on Charter, like there's anyone else) having a problem with their Moxi time being a little over a minute too slow? I am missing the first minute of every show and its pissing me off.

When you call Charter, the dumba**es that you have to talk to are inuslated from the people with brains so that you can't get the message through.

I swear if they tell me to reset my box one more time I am gonna scream. If it doesn't change by resetting it once, resetting it 20 times isn't going to change anything.

My Moxi seems to be recording ontime.

I've searched and found similar problems, but none exactly like mine. I can't lie, I haven't read every single reply in this thread, so I'm sorry if this has already been posted. Here goes: we've had moxi for several months (charter, of Louisiana) and we started having a problem after hurricane Katrina. We tried to be patient like they kept asking us to be (grrr automated messages), but they just sent us a giant bill for the past 3 months, so my patience has run out. We had VOD YESTERDAY, but one channel was messing up (to the point of being unwatchable), so we called charter. They sent someone out with a new box, and *poof*-it's gone. It's not even on the menu. I called again, and they said it's not a problem with billing, they sent a signal, and they need to send someone out-but it will be 2 weeks. The main reason we wanted digital cable was the VOD-I'm begginning to think we should just go back to the black box from a year ago, pay less, and live without dvr. We tried resetting and triggering VOD download-nothing is happening. If anyone can give me any ideas as to what else we can try, please help!!! Thanks in advance.

Yes, I feel the pain and have had problems about the Moxi time being off. Charter, northern michigan. .......Yeah, Charter support is pretty much a bunch of retards....I have some new channels that aren't coming in that everyone else is picking up just fine but the idiot don't f'n understand me because they aren't showing up on their end yet. I receiver some advice about charter from a guy on another forum: you pretty much have to be a-holes with these bunch of idiots. I'm a nice guy so that's kinda hard for me to do but my patience has wore thin with my signal issues and the Moxi. I pretty much subscribe to everything Charter has. They should be ........ah.....it's not worth it

I helped my neighbor get through a Moxi install today. Only after the two techs left did the realization come that the Moxi was all wrong with the channel guide. The channels were in the right location the guide had the wrong line up. I called the 800 number. The CSR asked for the MAC address, I gave it to him, at that moment the screen went to snow, in another minute all the channels had the blue screen of death. Anoth tech has to come out tomorrow to fix this. I put the cable back on the TV's input. Oh joy! :mad:

Sounds like fun Joe! Everybody else in my area has the 2 new HD channels but me! Time to call Charter and act like a jerk I guess. Saying these people are like talking to brick walls would be a compliment to their intelligence. Ah, poop

Sounds like fun Joe! Everybody else in my area has the 2 new HD channels but me! Time to call Charter and act like a jerk I guess. Saying these people are like talking to brick walls would be a compliment to their intelligence. Ah, poop


At least Charter is attempting to add more HD channels, Adelphia gave us VDO but only the free stuff because they can't get their billing system right.

At least Charter is attempting to add more HD channels, Adelphia gave us VDO but only the free stuff because they can't get their billing system right.

At least for now, I have HBO VOD on the Moxi. I don't know what tomorrow brings. Witness my neighbors experience yesterday. See above,

Sounds like fun Joe! Everybody else in my area has the 2 new HD channels but me! Time to call Charter and act like a jerk I guess. Saying these people are like talking to brick walls would be a compliment to their intelligence. Ah, poop

I feel your pain! :(

I ordered my moxi about three weeks ago. When I called to order it, Charter said I would be put on a list, and the wait was about thirty days! They brought out a regular box in the meantime. Just for shi* and giggles, I called Charter up one day to check the status of my moxi. Out of the blue they said they could get it to me in a couple days. That was two weeks ago, and I haven't had a problem with my Moxi once. Except that its a little "slow". But going from thirty days to less than a week, I was stoked.

Moxi Component to Toshiba 56mx195
Samsung DVD up convert to 1080i via HDMI
Yamaha V2500 Receiver

I'm not even a month into the whole HD thing, but I'm loving it! :eek:

Merry Qwanza!

I recently noticed that the VOD is now enabled to FF/FR at one low speed and I can pause it. I can't go faster or slower like the normal Moxi live buffer and I can't skip 30 sec/15min or go back 7 seconds.

And you can stop/resume in a 24 hr period. No settings to play with. Kind of makes no logical sense.

It's better than nothing, I guess.

Synchron :cool:

Has anyone else had trouble with Moxi'd programs lately? In the past few weeks I have noticed that anything I have moxied the quality has been TERRIBLE. There are audio skips and digital pixellation and sometimes it will just stop for a second or two. It is to the point where it isn't watchable. This isn't on just one channel and has happened many times during shows such as "the apprentice", "my name is earl", "the office", and "arrestted development". I may be able to make a correllation that this started when I had them add my HD package but I'm not sure. Also, the kicker is I rec. "the office" in high def last night (while I watched it - only difference) and it was fine!

TIA
-D

Not here in MI. Everything has been fantastic, now that we have ABC, NBC, CBS, FOX, PBS. We record most everything in HD except WB,FX, Discovery, History, Animal planet. We are on 3.2 as well. I would look at you siginal quality as the issue.

it was happening in a high rise apartment complex. the feeder cable has many taps with 2-8 ports on each tap and each apartment has one line feeding to splitters in the apartment. the dvr that was experiencing the problem was off one of the last taps in line. I moved it to a port off the first tap in line and it was fixed. I then scheduled follow up for a line tech to check for possible bad connection between taps, bad tap face plate, or noise from one of the other lines connected to the tap. the levels appeared good at the moxi but the SNR on the OOB was poor and it was frequently unlocking from the signal. he was also having problems loosing channels in the guide. you might remind them that any time they send a hit, refresh, initialize or whatever to a digital cable box that information is loaded by the OOB and it responds if possible on another frequency like 10.592MHz

Slim79,

I thought I'd follow up with the latest on this problem since you have been so kind to offer your suggestions.

The tech came out yesterday and this time I was able to show him that I had no HD channels in the guide and that most of the non-HD were also missing. He checked the signal strength at the Moxi and was disturbed that the low band was something like 7.9 while the mid band (or high, I'm not sure) was something like 23. He then checked the values where the cable enters the house and at the distribution box (or whatever that is) outside. The ratios were similiar in each of those cases. He called to talk to a line tech who told him that those values were fine and the best he would be able to do would only increase the low band by about 2dB.

So, for lack of anything else to do, we swapped the Moxi box out. All the channels were there after the new box booted, but that was often the case when I would reboot the old box. At this point, I guess I wait to see what will happen with the new box. If it fails in the same manner as the old, I guess I'll have to escalate over the signal strength. Any advice you might have about the best way to do that would be appreciated.

Thanks,
Terry

Slim79,

I thought I'd follow up with the latest on this problem since you have been so kind to offer your suggestions.

The tech came out yesterday and this time I was able to show him that I had no HD channels in the guide and that most of the non-HD were also missing. He checked the signal strength at the Moxi and was disturbed that the low band was something like 7.9 while the mid band (or high, I'm not sure) was something like 23. He then checked the values where the cable enters the house and at the distribution box (or whatever that is) outside. The ratios were similiar in each of those cases. He called to talk to a line tech who told him that those values were fine and the best he would be able to do would only increase the low band by about 2dB.

So, for lack of anything else to do, we swapped the Moxi box out. All the channels were there after the new box booted, but that was often the case when I would reboot the old box. At this point, I guess I wait to see what will happen with the new box. If it fails in the same manner as the old, I guess I'll have to escalate over the signal strength. Any advice you might have about the best way to do that would be appreciated.

Thanks,
Terry

well good luck but I fear until they find what is causing the problem with the OOB problems may continue. hopefully it was just a bad moxi.

Has anyone else had trouble with Moxi'd programs lately? In the past few weeks I have noticed that anything I have moxied the quality has been TERRIBLE. There are audio skips and digital pixellation and sometimes it will just stop for a second or two. It is to the point where it isn't watchable. This isn't on just one channel and has happened many times during shows such as "the apprentice", "my name is earl", "the office", and "arrestted development". I may be able to make a correllation that this started when I had them add my HD package but I'm not sure. Also, the kicker is I rec. "the office" in high def last night (while I watched it - only difference) and it was fine!

TIA
-D

My Moxi will get that way every few weeks. Every other SD channe will be very pixellated and drop in and out. If I flip to the next channel, it's fine. The next is pixellated. Unplugging the Moxi and booting it back up seems to be the cure. It does come back after a few weeks. I rewired things to get the maximum signal strength and that didn't seem to help.

I assume that the VOD pay per view movies @ $3.95 do not appear in HD. Right? I notice that some of the movies offer a choice of "widescreen," but that probably does not mean HD. Does that mean that it is letter boxed within the 4:3 part of the screen? Or does widescreen VOD at least fill the whole screen?

Unless I get the same or very similar picture quality that I get from a dvd, I don't think I would ever order a VOD pay per view movie. Netflix will do just fine.

Agreed VOD is a waste of money. BUT, the free HBO on demand stuff, and some other free stuff, is worth it I guess. Not like I have a choice. And no, VOD is not HD.

I assume that the VOD pay per view movies @ $3.95 do not appear in HD. Right? I notice that some of the movies offer a choice of "widescreen," but that probably does not mean HD. Does that mean that it is letter boxed within the 4:3 part of the screen? Or does widescreen VOD at least fill the whole screen?

Unless I get the same or very similar picture quality that I get from a dvd, I don't think I would ever order a VOD pay per view movie. Netflix will do just fine.


You are correct VOD is not HD, but it can be(at least according to my eyes) close to the same quality you get off a dvd. You often times get the 5.1 surround sound too. Well at least with some of the HBO stuff, not sure on actuall pay per view because I never really pay for any of that. But the free VOD is hella nice and one of the key reasons I like sticking with cable vs a dish. I find myself during slow parts of the year having nothing recorded on my Moxi so I browse through all the free vod content that I get with the movie channels.

-Phatty

I recently noticed that the VOD is now enabled to FF/FR at one low speed and I can pause it. I can't go faster or slower like the normal Moxi live buffer and I can't skip 30 sec/15min or go back 7 seconds.

And you can stop/resume in a 24 hr period. No settings to play with. Kind of makes no logical sense.



Remember, you are streaming the video directly from your cable operator's server, not the hard drive in your Moxi. People with plain boxes also have that capability as well. That's the beauty of VOD, it works with all the thin client digital boxes out there along with the "thick" client DVR STB. As for the stop/resume, that fits in with the VOD PPV content, you "rent" the stream for 24 hours and can stop and rewind it during your rental period. The free VOD also shows up on the same menus when you select the asset.

Recording to your hard drive is disabled, you only can access the content from the server. This is to protect the asset from being downloaded and duplicated. Hopefully, one day, the studios will see that this is a secure distribution method and will give VOD the same window as DVD.

"Hopefully, one day, the studios will see that this is a secure distribution method and will give VOD the same window as DVD."

I don't want to get off an a rant here but,

I was thinking that someday they will realize that there is NO such thing as a 100% secure distribution and will say to heck with all these hoops. I mean how long did it take someone to crack Divx?? You can already copy anything that is being broadcast through your TV. It is possible. You may not get 100% pure digital feed with no degradation in quality, but it's been proven that peope who are pirating things and those who are buying pirated materials aren't that concerned with that anyway. Obviously some amount of security should be used to keep the casual person from pirating material, but to go to the point where you hinder an entire industry, because you are worried about having 100% security which some guy in a foreign country will hack in about 3 months anyway, is freaking stupid.

Back to your regularly scheduled thread.

"Hopefully, one day, the studios will see that this is a secure distribution method and will give VOD the same window as DVD."

I don't want to get off an a rant here but,

I was thinking that someday they will realize that there is NO such thing as a 100% secure distribution and will say to heck with all these hoops. I mean how long did it take someone to crack Divx?? You can already copy anything that is being broadcast through your TV. It is possible. You may not get 100% pure digital feed with no degradation in quality, but it's been proven that peope who are pirating things and those who are buying pirated materials aren't that concerned with that anyway. Obviously some amount of security should be used to keep the casual person from pirating material, but to go to the point where you hinder an entire industry, because you are worried about having 100% security which some guy in a foreign country will hack in about 3 months anyway, is freaking stupid.

Back to your regularly scheduled thread.

I've been thinking about this whole argument for a long time. Basically, at its core, its a morality issue. Are people going to be honest? I mean its not the casual user making cam / telesync copies of in-theater films for usenet - its theater employees. The examples go on and on.

Then once its out there I (end user, hehe) can choose to download it or not. Just depends on where my moral compass is. But I'll say this - my DVD collection is pretty extensive, so I tend to buy films I want to keep. My moral compass usually works like this -- I'm not about to pay upwards of $8 to see another marginal Hollywood action film in a theater. So maybe if they improved the product .... heh.

Ok at home ... its my basic belief that I should be able to record/copy/store anything coming into my home for my own personal use.

We have always had ways to duplicate recorded materials -- LP's to tape, etc. In the 80's I used to trade tapes with people through the USMail - and when I heard a great band, I'd go hunt down the music to buy. The only thing that has changed is the methods of distribution. And that's progress and technology and .... well, never mind, I was about to get political :-)

</rant>

Is there a real national shortage of these boxes? Are no more being made?

Or do I just need to put more pressure on Charter to get one of these boxes to me?

As of right now, they claim it could be "months" before I see a Moxi in my entertainment center - even though they were more than happy to tell me they were available when I cancelled DirecTV to sign up with them.

I miss my DVR :(

No Shortage. Its Charter. Call the retention unit :-)

No Shortage. Its Charter. Call the retention unit :-)

Have any idea how to get them direct? I sent an e-mail complaint as a first step yesterday and their response was something along the lines of "the great thing about Charter is that there are no contracts, so you can cancel at anytime!"

I would LOVE to talk to retention not only about the lack of a Moxi but the way their Internet CSR's are telling people "if you don't like it, get lost"

emailing customer service is a waste of time. Call. Then demand to talk to a Retention Specialist .... they may take your number and have someone call you back, but they did call me back within their two hour window. My suggestion to you is when you get one of them on the phone, simply, politely, and professionally state that when you signed up you were promised a Moxi DVR and if they can't make good you will probably see another provider.

emailing customer service is a waste of time. Call. Then demand to talk to a Retention Specialist .... they may take your number and have someone call you back, but they did call me back within their two hour window. My suggestion to you is when you get one of them on the phone, simply, politely, and professionally state that when you signed up you were promised a Moxi DVR and if they can't make good you will probably see another provider.

Be careful for what you wish, you may get it! Why not just return to Satillite? The Moxi isn't even close to what either D* or E*'s PVR can do. An 80Gig HDD just doesn't cut it. The big issue, is purchasing and contracts. I know, that's what holds me in Adelphialand. I saw what a friend went through with D*, and came to the conclusion, as bad as A* is, I don't have to BUY this piece of drek.
If I was already wired with cables for a Satillite system, I'd just bite the bullet and sign.

Be careful for what you wish, you may get it! Why not just return to Satillite? The Moxi isn't even close to what either D* or E*'s PVR can do. An 80Gig HDD just doesn't cut it. The big issue, is purchasing and contracts. I know, that's what holds me in Adelphialand. I saw what a friend went through with D*, and came to the conclusion, as bad as A* is, I don't have to BUY this piece of drek.
If I was already wired with cables for a Satillite system, I'd just bite the bullet and sign.


I disagree ... a bit. I had DishNet for 5 years. My PVR didnt do anything the Moxi doesn't. I think they are on par with each other. And Dish ... had to buy an HD DVR, which is why I never bothered getting their HD pack. Charter its only a few bucks a month.

Yea, I know there are advantages/disadvantages to both ... but honestly, Dish's customer service wasn't much better than cables.

I disagree ... a bit. I had DishNet for 5 years. My PVR didnt do anything the Moxi doesn't. I think they are on par with each other. And Dish ... had to buy an HD DVR, which is why I never bothered getting their HD pack. Charter its only a few bucks a month.

Yea, I know there are advantages/disadvantages to both ... but honestly, Dish's customer service wasn't much better than cables.

Well.. with Charter so far I've enjoyed much better picture quality than I ever saw with DirecTV. I would have thought it to be the other way around, but I'm blown away by the difference thus far. DirecTV was like watching old VHS tapes - but I think that was an isolated incident due to low signal strength at my new house.

On top of that, I had no interest in buying an HD-Tivo upfront from DirecTV when it will likely be cheaper for me to rent one for two years from the cable company. It seems that the whole Tivo/DirecTV/MPEG-4 switch hangs in the balance right now, and I'd hate to buy a piece of hardware that isn't going to be officially part of DirecTV anymore, and may not be capable of handling their new signal... etc... I don't really know all the logistics of that situation, but needless to say, paying $200+ for an HD-Tivo when DirecTV is dumping them to put out their own box "sometime soon" is not something I felt like doing. Not to mention that the HD service from DirecTV is as least as much as it is through Charter, if not a few bucks more.

I'll miss the Tivo interface for sure.. but really.. it's a box that records programs. That's all I care about so long as it gets the job done. And I don't normally horde programs on my box as they tend to get deleted after they are viewed, so the size isn't a huge issue either.

Anyway, I called Charter and asked for the retention dept.

The lady I spoke to assured me that there were no Moxi's currently, as they cannot meet the demand for them. However, she was very apologetic about the customer service I'd recieved thus far in being told that I would get one only to find out on my install day that there were none available, and offered to drop my cable internet bill about $15/month... so that's good for now I guess. She said the prospective date for the arrival of new Moxi's that they had been told was Late Dec '05/Early Jan '06, so hopefully it would be soon.

Still.... watching live TV will be painful until then.

Well, like I posted earlier in this thread -- or maybe the St. Louis HDTV one -- there is NOT a shortage of the Moxi's. The contract installers have plenty of them, but Charter will not allow them to start installing them. How do you think I got mine? I was on the same list as you, but after several bad installs, the last contractor that came out said "I'll bring you a Moxi - we have a warehouse full." He just called Charter during the install and they turned it on. He said due to end of year financials, Charter was waiting to give out new ones. I hate when they make stuff up.

and asked for the retention dept.

LOL………….

I always thought that was title of a dept. composed of people that all suffered from inadequate evacuation of fecal content and therefore were always in dire need of a cleansing enema on a regular basis.

Where on earth do they get these names from?

Digeo tapped the existing Ethernet port of the Moxi platform for its IPTV trial work with Comporium.
Digeo Inc. and Comporium have completed a set of IP-based multi-room DVR tests in about six homes in Rock Hill and Charlotte, N.C. They tested several situations, including multi-stream HD DVR over a fiber-to-the-home network; multi-stream standard definition DVR applications over DSL; and multi-room distribution of live and recorded content over IP. Digeo's cable-centric Moxi Media Center was the key component, and was able to handle IPTV services without any modifications on the hardware, said Digeo CEO Mike Fidler. Comporium also used the Moxi Mate device for multi-room DVR tests.

IPTV players are expected to benefit most from the tests, Fidler said. "They are coming third into the video play (following cable and DBS) and they need something that is compelling and meets or exceeds expectations from a consumer's [standpoint]."

http://www.cedmagazine.com/toc-IP_Capsule/2005/20051222.html

I received a new toy for Xmas called RazorVision from Belkin. It is a Video Enhancement device buried inside a cable. DVI on one side and HDMI on the other. I tried to attach the DVI to the MOXI and the HDMI to my Mits WD-62725.

I couldn't get any signal. I am expecting that the problem is with the Mits, but to be certain I need an answer to this question: Is the DVI active for Adelphia, Yorba Linda, CA? I am on version 3.2 (?)

I received a new toy for Xmas called RazorVision from Belkin. It is a Video Enhancement device buried inside a cable. DVI on one side and HDMI on the other. I tried to attach the DVI to the MOXI and the HDMI to my Mits WD-62725.

I couldn't get any signal. I am expecting that the problem is with the Mits, but to be certain I need an answer to this question: Is the DVI active for Adelphia, Yorba Linda, CA? I am on version 3.2 (?)


I don't think the DVI is active...I'm in Brea, and no DVI. So stick with component.

I received a new toy for Xmas called RazorVision from Belkin. It is a Video Enhancement device buried inside a cable. DVI on one side and HDMI on the other. I tried to attach the DVI to the MOXI and the HDMI to my Mits WD-62725.

I couldn't get any signal. I am expecting that the problem is with the Mits, but to be certain I need an answer to this question: Is the DVI active for Adelphia, Yorba Linda, CA? I am on version 3.2 (?)

yes, my DVI works for mine Adelphia in Los Angeles. dvi->hdmi on plasma.
That's one expensive line cleaner! when you get it to work, please write up a review for us here!

***IMPORTANT***
make sure you have 1080i ONLY for your MOXI. it will upconvert the other signals. the DVI is digital only so if you have it on an SD channel and you have all the 480/720/1080 clicked on, it will not show a signal. it will show your HD channels however if you do have all 3 checked on. Having it on 1080i only, it will not stretch your SD content because it's digital. you will see...
***/IMPORTANT***

thanks,
-armus

Well, today VOD started working (in WLA) - on it's own.

It's funny because I called them 3 times in the last week to try to get them to turn it on -but they insisted on a service call and I kept refusing. They finally made a note in my file, and wouldn't even talk to me until I scheduled a call!

PQ on HBO is very good - much better than normal SD channels.

Well, today VOD started working (in WLA) - on it's own.

It's funny because I called them 3 times in the last week to try to get them to turn it on -but they insisted on a service call and I kept refusing. They finally made a note in my file, and wouldn't even talk to me until I scheduled a call!

PQ on HBO is very good - much better than normal SD channels.

Interesting, what part of WLA? I've had Moxi-VOD for about 2 weeks now. I'm in 90025.

Brentwood. VOD has been on the menu for about 2 weeks, but HBO VOD wasn't working.

Joe, is your DVI output active? Still using component over here...

Brentwood. VOD has been on the menu for about 2 weeks, but HBO VOD wasn't working.

Joe, is your DVI output active? Still using component over here...

DVI output has been on since the 3.2 push. I've used both and have returned to component as I was tired of the delays associated with going through DVI. I saw no real image benefit, just speed problems.

Joe, did your dvi connection work on all the channels or just the HD channels? Mine works only on the HD channels (as of last month when I last checked). I agree that it's not worth changing inputs just to watch through the dvi. But if your dvi works on all channels, then I'm not sure why there would be channel changing delay. And what ever happened to that College Sports Channel in HD? I still haven't seen it in HD. What channel did it appear on?

Joe, did your dvi connection work on all the channels or just the HD channels? Mine works only on the HD channels (as of last month when I last checked). I agree that it's not worth changing inputs just to watch through the dvi. But if your dvi works on all channels, then I'm not sure why there would be channel changing delay. And what ever happened to that College Sports Channel in HD? I still haven't seen it in HD. What channel did it appear on?


Read above about setting the Moxi's output resolutions to be able to see SD channels. Uncheck all options but 1080 to use DVI

I have both 1080i and 720p checked and see all channels on DVI. The CSTV channel was a mistake by Adelphia. It's happened before with a different channel. Someone was asleep at the switch.

I received a new toy for Xmas called RazorVision from Belkin. It is a Video Enhancement device buried inside a cable. DVI on one side and HDMI on the other. I tried to attach the DVI to the MOXI and the HDMI to my Mits WD-62725.

I couldn't get any signal. I am expecting that the problem is with the Mits, but to be certain I need an answer to this question: Is the DVI active for Adelphia, Yorba Linda, CA? I am on version 3.2 (?)

Having version 3.2 does not assure that DVI will be active. In my area we have had 3.2 for quite a while but DVI was not activated until a recent revision.

I live in Fenton, MI and have Charter. I have had the Moxi for about 3 months now.

I just recieved a letter saying the rates for the DVR is increasing $5.00 starting Feb 1. I still do not have VOD here and the price increase may make me return the DVR.

Anyone else know if their rates are increasing?

I live in Fenton, MI and have Charter. I have had the Moxi for about 3 months now.

I just recieved a letter saying the rates for the DVR is increasing $5.00 starting Feb 1. I still do not have VOD here and the price increase may make me return the DVR.

Anyone else know if their rates are increasing?

Why shouldn't they increase their rates! Based on how well these units work, they're entitled! I mean, a GIGANTIC 80 gig hard disk, what more could you want? Reliability, it's name is MOXI. Rejoyce! It's now $5 cheaper to change to satillite! Remind them of this little fact!

I'm sure that if they have to pay for each box the activate, that they get a credit for each box they de-activate. No way they were losing money. It's simply supply and demand. Larger demand, higher price.

Someone mentioned something about DVI not being automatically active with 3.2. I can definitely confirm this. Our Moxi's DVI port is disabled and has nothing to do with the software revisions. As I understand it, in order to be able to have the DVI port active, and stay in compliance with channel contracts, the provider must have encoding equipment at the head end to ensure that the pure digital signal coming out of the DVI port is protected. Our cable company doesnt have the encoding equipment and therefore cannot have the DVI active. I imagine some other systems have the same issues.

Ok, now I'm confused. Now I'm getting all the channels via dvi whether or not I check 480i. (I also have 720p and 1080i checked). The picture also looks the same whether I use the component connection or the dvi. So, what's the downside of using the dvi connection?

Ok, now I'm confused. Now I'm getting all the channels via dvi whether or not I check 480i. (I also have 720p and 1080i checked). The picture also looks the same whether I use the component connection or the dvi. So, what's the downside of using the dvi connection?

Speed, I noticed it's slower generating a picture when you turn to it and change channels. Other than that, nada good or bad.

Anyone have any luck in swapping out the original HD to a larger one in the 9012?

Anyone have any luck in swapping out the original 80gig HD to a larger one in the 9012?

We all have! What, you're still on the 80? :eek:






















































Actually, DRM makes it impossible. :(

Why you ask ?

All my favorite shows in HD have been reruns, so there’s been nothing to record !

I’ve caught up with all my recorded material and my hard drive is now empty !
I wonder how long that will last?

I'm sure that if they have to pay for each box the activate, that they get a credit for each box they de-activate. No way they were losing money. It's simply supply and demand. Larger demand, higher price.
wrong

Someone mentioned something about DVI not being automatically active with 3.2. I can definitely confirm this. Our Moxi's DVI port is disabled and has nothing to do with the software revisions. As I understand it, in order to be able to have the DVI port active, and stay in compliance with channel contracts, the provider must have encoding equipment at the head end to ensure that the pure digital signal coming out of the DVI port is protected. Our cable company doesnt have the encoding equipment and therefore cannot have the DVI active. I imagine some other systems have the same issues.

It is not included in any software update when it is received the version number does not change. It is a "key" that is distributed. Keys are distributed as a MSO target at the digeo portal. It has nothing to do with the cable companies equipment unless they are not doing HD at all. DVI port functionallity is required by the FCC. Also if your tv does not support HDCP on its DVI port you may not see anything even with an active DVI port.

Anyone have any luck in swapping out the original 80gig HD to a larger one in the 9012?

I am sure you could put one in but how are you going to format the file system properly and reload the moxi software.