Moxi ( Motorola BMC90xx ) Q&A and Discussion Thread [Text View] - Page 23

slim79

01-02-06, 05:05 PM

Does the PC Link functionality work yet? Since the Digeo website says "PLANNED for late 2005," I am assuming this is still not an active feature? Is it still planned for release soon? Once active, will it support WMA Lossless over wired ethernet?

I'm currently using a Windows Media Center Extenter. I'll be getting HDTV soon, and since Windows Media Center doesn't support cable HD, I'm looking at the Moxi offered by Charter. I realize the Moxi isn't a complete replacement for the MCE Extender, but if I can at least get DVR and access my PC's music collection, I'll be happy. MCE Extender, Moxi DVR, Surround Receiver, and DVD Player are just too many devices cluttering up my living room. How about a device that can record HD, stream music and photos from my PC, and play DVD-V/DVD-A/SACD. Is that asking too much?

Thanks for any info,
Ed Lee

i have not got this to work with my moxi with firewire yet but it works on my 6200 and many other set-top boxes with firewire active. you may want to look at this link for info on recording with MCE 2005 if you have not seen it before:

http://www.thegreenbutton.com/community/shwmessage.aspx?ForumID=26&MessageID=104152

elee532

01-02-06, 11:54 PM

i have not got this to work with my moxi with firewire yet but it works on my 6200 and many other set-top boxes with firewire active.

Pardon me for being dense... Can you clarify what you are saying that you got to work?

Thanks,
Ed Lee

SevenMinuteAbs

01-03-06, 08:39 AM

Back to the cost to activate and no credit for deactivation theory. Here is the text from an email that I received from a guy I know who works for Charter as a supervisor.

"I can only comment unofficially, but the fee thing is bogus to the best of my knowledge (which in this case is pretty accurate). MOXI boxes are like any other CPE that we have. We purchase the unit, it comes with a warranty for some time period. If it needs repair, we send it off like any other cable modem or regular digital box, etc. There is nothing special about the unit that I am aware of. The fee rumor probably started because there is an additional charge for the "DVR Service" on the cable bill. This is just covering the huge cost of the headend implementation of the service, not carrying over some fee from the manufacturer."

Take it for what you will.

rkneeshaw

01-03-06, 02:12 PM

Armus

01-03-06, 04:22 PM

Rampage522

01-03-06, 06:43 PM

It's known by us, anyway.

It would be nice to get some of that "official" lovin' we were getting a few weeks ago. The information void is immense!

slim79

01-03-06, 06:48 PM

VOD works for me. 90027
HBO on demand is very nice...

I'm am getting a bit tired of watching delayed shows. I've often encoured the rewind/fast forward not working correctly. Some times it would jump to 'real time' and if that 'real time' is in the next hour block, I lose the delayed show I was just fast forwarding or rewinding. I'm sure this has been mentioned in the 184 pages somewhere...

I hope this is a known bug for MOXI.

-armus

start recording instead of using the live tv buffer as a work around. this will also prevent accidental channel changes from causing you to lose your buffered show. this usually happens when you are using the buffer and live tv moves into the next 1/2 hr or next show. and yes it has been brought up many times.

slim79

01-03-06, 06:58 PM

I haven't checked in on this thread in quite some time and the number of new posts is overwhelming, could someone be so kind as to provide me with a brief update:

1) DVI port - is charter enabling it yet?
2) Ethernet port - can we stream audio from our PC yet?
3) Slow menu performance - is there a fix or planned fix?

1) - depends on where you are as to wether it is active yet but I imagine all will eventually, being that it is requried by FCC
2) no - I doubt any pc link until moxi II
3) reset might help - hopefully 3.2 update 3 helps but I wouldn't bet on it.

slim79

01-03-06, 07:03 PM

Pardon me for being dense... Can you clarify what you are saying that you got to work?

Thanks,
Ed Lee

the application from thegreenbutton allows you to change channels via firewire and record HD/SD via firewire and it is integrated into MCE 2005. some common motorola and scientific atlanta boxes are supported. I was able to work with tim the creator of the app to get channel changing via firewire working with the moxi but I can not capture with the moxi. I also have a motorola 6200 that I have the app working for recording and changing channels all from the media center application and remote.

Hope that explains it a little better...

SevenMinuteAbs

01-03-06, 10:14 PM

Not trying to make anyone mad by believing or not believing what they say, it's just that some things don't make sense. Then I talk to the guy I know who works for Charter and he says it's not the case. Again, not calling anyone a liar or trying to make anyone mad, I'm just hearing conflicting things and want everyone to be able to hear everything.

smartlinc

01-03-06, 11:15 PM

Is there anyway to get a recording from my Motorola BMC9012 to a PC?

slim79

01-04-06, 12:39 AM

i didn't really mean to sound upset... and I understand your point =-)

docbells

01-04-06, 01:28 PM

Dr. Cheesesteak

01-04-06, 02:36 PM

RUMOR ALERT:
I was talking to a customer service rep from Charter in St. Louis, and she said that they have been out of moxi boxes for a while and from what she has heard, they don't plan on getting any more. They have been told to tell people waiting for one to just buy a compatible DVR from Best Buy or someone like that. This Rep was going to be quitting her job soon and talked very candidly.

I really hope this isn't the end of Moxi for Charter. I have enjoyed my Moxi for while (although it does have the measels) and now I can't even hope for a replacement. Can anyone else confirm this?

This sure as hell better not be true - and if it is it better be for a switch to something better and done soon. I think I've got about 15 days left to back out of my Charter service problem free, and if I don't start to get some realistic answers about this whole DVR thing soon I might do just that.

This Moxi situation is becoming incredibly frustrating. I can't believe I dropped my old service to put up with this.

TXP3064W

01-04-06, 05:04 PM

Charter is out of the 1st generation MOXI, the 2nd generation is currently being "Beta" tested by Charter & Adelphia.

StockInv

01-04-06, 06:32 PM

splinke

01-04-06, 07:05 PM

I recorded Medium on my Moxi. I started the recording about 5 minutes after the show started. However, when I went to view the program, it started at the very beginning. Does the Moxi always do this? If so, how late can I start a recording
and still see the entire show?
The Moxi will record its Live TV recording buffer back to the beginning of the current program or to when the channel was changed. However, this is limited to about 30 minutes for HD channels and about an hour for SD channels. From the FAQ:

Live TV recording buffer...

[I]t appears that there is always a minimum of about 30 minutes of buffered content for HD channels. This is consistent with a FAQ entry...in the Moxi Viewer's Guide v3.2: "The amount of available temporary memory space varies, but is never less than 30 minutes." The Moxi will continue buffering for another 15-30 minutes. However, at some point part of the temporary memory is cleared, reducing the buffer back down to ~30 minutes. This additional buffering and loss of older material seems to happen in ~15-17-minute increments. If you are watching a portion that is older than 30 minutes when one of these increments is reached, the program will break up and jump ahead. The situation is similar for SD channels, except that the minimum buffer seems to be more than an hour.

primetimeguy

01-04-06, 09:12 PM

Charter is out of the 1st generation MOXI, the 2nd generation is currently being "Beta" tested by Charter & Adelphia.

What is new with the next generation???

almahix

01-04-06, 10:41 PM

LAS VEGAS (Reuters) - Panasonic Corp. of North America, the main U.S. business of Japan's Matsushita Electric Co. Ltd. , said on Wednesday it agreed to make digital television set-top boxes for Comcast Corp. (CMCSA) as the largest U.S. cable company expands its push into the digital home.

Panasonic will supply 250,000 high-definition digital video recorder boxes to Comcast, which has an option to buy as many as 750,000 additional devices in the first year, the two companies said at a news conference at the annual Consumer Electronics Show in Las Vegas.

jay.evan.reid

01-05-06, 10:02 AM

Can someone link me to a page or give me an explanation on how to pull something off a Moxi box using firewire?

Thanks!

gjlowe

01-05-06, 11:03 AM

If that page existed we would all like to go there. Unfortunately, it doesn't.

Blue

01-05-06, 01:58 PM

EvanATL

01-05-06, 06:02 PM

Does anyone have an update on the status of an upgrade to allow you to add external storage to the MOXI? After my daughters' wiggles and ubi got wiped out last night, for the second time in a month, I'm becoming pretty frustrated with the lack of space.

I think this is a feature desired by all, but if you read the forum and/or the MOXI FAQ, it becomes pretty clear that it's not an option, and will not be one for some time yet.

I've had the MOXI for two months now and am totally enthralled by it. Does it have its shortcomings? Certainly. It goes without saying that more storage would be nice. Frankly, though, I haven't had that much trouble with programs being deleted without my approval. I find that being vigilant about marking things I really want as "keep until I delete" is pretty simple and effective, and as long as I'm not storing a large amount of HD programming, I don't run into any problems. I even recorded the FSU-Penn St game in HD the other night and didn't receive the dreaded "MOXI needs to make room" message because I didn't have any other HD programs stored on the thing. I was recording it primarily so I could timeshift and skip commercials, so once it was over, I zapped it (though it's true that having the option to archive it would have been nice, especially if FSU had won).

In short, I'm very happy with this device. It's not perfect, but what is? It certainly beats paying several hundred dollars for an HD Tivo that doesn't have the dual tuner capability (unless you're on DirecTV), then having to turn around and pay them a monthly service fee on top of it.

As a side note, many thanks to those who have consistently posted useful comments and advice on using the device. Your input has been very helpful to me since I've received the MOXI. I think that one of the reasons I've had very few problems with it is that I've read this forum constantly and completely, learning many things (and having my expectations tempered) as a result. To those who have not read this forum and/or the FAQ thoroughly: please do so! You'll learn a tremendous amount and won't need to post the same questions over and over!

Evan

Rampage522

01-05-06, 06:22 PM

dagware

01-05-06, 07:34 PM

What exactly do we have to do to get our own message forum? If this recent spat of questions that have been asked 50 times isn't evidence of that need, I don't know what is. This message thread is over 1.5 years old, for Pete's sake.

Who ya gotta bribe?
If the InFocus 4805 thread didn't get it's own forum (and we've been told it will never happen), this one never will. The InFocus thread is so big they had to start a new thread. The first one has over 1 million views.

So, don't hold your breath.

-Dan

jlachanc

01-06-06, 12:32 PM

Can someone link me to a page or give me an explanation on how to pull something off a Moxi box using firewire?

Thanks!

According to both Adelphia (Colorado Springs, CO) and the literature that came with my 1394 Moxi, the only way to record via 1394/firewire is with equipment that has 5C copyright protection. I am using a DVHS recorder with the Moxi and can archive HD video to this soon to be outdated format. Supposedly the 5C copyright protection prevents recording to a HTPC, though I have not personally tested this.

splinke

01-06-06, 01:31 PM

What is new with the next generation???
From the FAQ:

In April, 2005, Digeo announced that it planned to release its next-generation units, manufactured by Samsung, in Fall, 2005. The release has now been delayed until "later [in 2006]." The Samsung Home Media Center (or "Moxi II Media Center") is based on the Moxi Media Center Reference Platform. It includes the X-Stream chipset, which combines more than two dozen components onto a much smaller chipset, thereby reducing the size of the boxes and the cost of the units by about 40%. In the initial release, the Samsung unit will include two tuners like the current Motorola units, and it will only work on Motorola DigiCipher-based cable systems. These units may contain 160-GB hard drives rather than the 80-GB hard drives in the current two-tuner models (9012's). Eventually, the Samsungs will reportedly support a Samsung Home Media Center Client (or "Moxi Mate II") and contain an optional optical drive, similar to the current Motorola BMC9022D/Moxi Mate units. Future plans call for up to four tuners for simultaneous recording and support of up to three Home Media Center Clients, as well as support for Multi-stream CableCARD and DOCSIS Set-top Gateway. The Samsung units will contain HDMI ports rather than DVI.

splinke

01-06-06, 01:40 PM

Does anyone have an update on the status of an upgrade to allow you to add external storage to the MOXI? After my daughters' wiggles and ubi got wiped out last night, for the second time in a month, I'm becoming pretty frustrated with the lack of space.
External hard drive support is not planned until software release 4.2. At one point, Digeo's software road map had that version scheduled for release in the second quarter of 2006. However, there are still version 3.2 intermediate updates, version 4.0, and version 4.1 due to be released, and Digeo is at least 6-9 months behind on the aforementioned road map. Given their track record, it is more likely that they will fall further behind rather than catching up, so I would speculate that it will be at least a year or more before external storage is available. On the other hand, it is possible that Digeo could roll that feature into an earlier update, or that they could turn things around and start issuing the updates more rapidly.

joe221

01-06-06, 02:14 PM

I think at this rate Digeo will fall far enough behind that CableCard ready Media Center PCs will start to become price attractive and just end their misery. :D
We can only hope!

MrKite

01-06-06, 02:23 PM

For all those who wish their Moxi were a TiVo:

http://www.tivolovers.com/252572.html

BAM!

Dr. Cheesesteak

01-06-06, 03:31 PM

splinke

01-06-06, 03:42 PM

Since I've still not heard back from Charter on whether or not I'll ever get one of these, I decided to check on ebay, and sure enough there is a moxi for sale.

If I buy one, will it work with Charter, or do they all have to be specially programmed by the provider? I'm guessing it would be a bad idea but it's only $30 right now....
Charter would have to provision the internal cable modem to work on their system, and they would probably be surprised and confused if you installed it and asked them to provision it and start service without one of their installers coming out. They probably don't even have the capability of billing for it, so they would probably refuse.

The only way this could work is if you lived in a town with a cable system that sold the Moxi. I think BendBroadbrand in Bend, Oregon may be the only one that does that.

It's kind of funny, though, that the seller is in California and has no idea about the box. Makes you wonder where s/he got it. ???? ;)

Dr. Cheesesteak

01-06-06, 03:47 PM

It's kind of funny, though, that the seller is in California and has no idea about the box. Makes you wonder where s/he got it. ???? ;)

Yah... I thought that was a bit odd/sketchy... I'm just getting a bit desperate at this point and thought I'd see if it was worth a shot.

Armus

01-06-06, 05:18 PM

For all those who wish their Moxi were a TiVo:

http://www.tivolovers.com/252572.html

BAM!

due out in mid-to-late 2006

nooooo!!!!!!!! must have it NOW

-armus

Dr. Cheesesteak

01-06-06, 05:29 PM

due out in mid-to-late 2006

nooooo!!!!!!!! must have it NOW

-armus

Not only that, but I doubt we'll see these being leased with your cable service. They are going to be quite pricey if the DirecTV HD-Tivo is any indication.

Dan203

01-07-06, 02:37 AM

Unofficial word from the TiVo booth at CES is that they're going to run $500-$800. Add in the two cable cards at $2 each and the $13 a month TiVo subscription and they're far from being in the same price range as a leased box. However that being said I still have every intention of buying two as soon as they're released. :)

Dan

slim79

01-07-06, 12:41 PM

Yah... I thought that was a bit odd/sketchy... I'm just getting a bit desperate at this point and thought I'd see if it was worth a shot.

most likely the serial number on that box is listed as stolen or unreturned and would never be activated by your cable company.

jasonvr

01-07-06, 11:30 PM

I recently got a Moxi box from Adelphia in So. Cal and I have noticed a couple of things that maybe someone has some answers for. I apologize if either of these has been mentioned before, but searching in this thread has been less than fruitful.

1) I have noticed that if I use the "Info" button, I get the info bar as I would expect. However, if I use the up and down arrows to check other channels without actually changing the channel, the picture of the show I am watching shrinks. I'm not sure which way is actually correct/better as each has pros/cons.

2) I have already had a problem with my digital audio very reminiscent of a problem I had with my Motorola HD box (non-DVR) before. Occasionally, it seems that my receiver loses sync with the digital audio stream from the box. The only solution I have found is to unplug the cable box (worked for Moxi and non-DVR box). I have a Kenwood receiver and when it happens, all the speaker indicator lights start blinking randomly. I don't think it is the receiver as unplugging the receiver, turning it off, and removing the digital audio cable do not solve the problem. Has anyone else seem this symptom?

MoxiGuy

01-08-06, 09:17 AM

Charter is out of the 1st generation MOXI, the 2nd generation is currently being "Beta" tested by Charter & Adelphia. This isn't quite accurate. The HW being tested is a minor revision to the first generation box. The 2nd generation (manufactured by Samsung) will not be released for testing until later this year.

joe221

01-08-06, 12:18 PM

This isn't quite accurate. The HW being tested is a minor revision to the first generation box. The 2nd generation (manufactured by Samsung) will not be released for testing until later this year.

MoxiGuy!!! You're ALIVE!!! :eek: :D :eek: :D

MoxiGuy

01-08-06, 11:03 PM

MoxiGuy!!! You're ALIVE!!! :eek: :D :eek: :D
Apparently. Or at least emerging from deep hibernation. I was outed at CES. Standing deep in the corner of the supercolossal Samsung booth next to a prototype of the Samsung Home Media Center (AKA Moxi II), I was approached by a forum member who asked, "are you Moxi Guy?" I fessed up. I figured if I'm seen in life, I better be seen online. I missed you Joe. And all of you.

joe221

01-08-06, 11:28 PM

Apparently. Or at least emerging from deep hibernation. I was outed at CES. Standing deep in the corner of the supercolossal Samsung booth next to a prototype of the Samsung Home Media Center (AKA Moxi II), I was approached by a forum member who asked, "are you Moxi Guy?" I fessed up. I figured if I'm seen in life, I better be seen online. I missed you Joe. And all of you.

I so wanted to go to CES, I had a home problem which prevented me going. I actually drove out with my friend checked him into our room (it was in my name) and flew home.
We're gonna have to have the LA party sometime, MG! Right Penton!!! :D :cool:

MG did you get out and do the show?? It, from his reports, sounds like a blast!

teamfour

01-09-06, 09:26 AM

black_macleod

01-09-06, 09:32 AM

I have a Charter Moxi cable box. My HD channels are sometimes pixelated to the point that I can't watch them. I ran the OSD while tuned to Discovery HD and my SNR was 27.2. I know that a value of under 28 is a problem for HD. My cable from the point where the service enters the house to the cable box is new cable. The cable feeding the house is 12 years old. Should I request Charter replace that cable? Any other ideas?

You should definitely have them check the cable at the entry for signal strength. Who ran the internal cable? I had a similar problem -- the signal was due to my landlord running the internal cable with a few really sharp bends and not the best cable. Until he fixes it right, Charter put an amp in the line and it works fine.

If they find the signal is not strong where it comes in they can (will?) replace the external line to the box, but if the signal is OK there I doubt they will do that. Depends on the contractor you pull on any given day. Some won't do crap, some will do almost anything to make you happy.

Penton-Man

01-09-06, 11:51 AM

We're gonna have to have the LA party sometime, MG! Right Penton!!! :D :cool:

Definitely ! :D

Hey, MoxiGuy, I see that someone from Digeo made either CBS National News or ? CNN Headline News with one of your products at CES, can’t recall which network.

MoxiGuy

01-09-06, 01:51 PM

Definitely ! :D

Hey, MoxiGuy, I see that someone from Digeo made either CBS National News or ? CNN Headline News with one of your products at CES, can’t recall which network.It was CBS, or as I'm now calling it, CSB--after they pronounced our company name Diego.

joe221

01-09-06, 02:03 PM

It was CBS, or as I'm now calling it, CSB--after they pronounced our company name Diego.

They musta been reading this thread early on... :p

Penton-Man

01-09-06, 02:11 PM

Hey, it was the Pacific Coast feed! :D

dagware

01-09-06, 03:31 PM

It was CBS, or as I'm now calling it, CSB--after they pronounced our company name Diego.
I never noticed it *wasn't* "Diego". In fact, I had to look a few times to see what you were complaining about. My mind always translated "Digeo" as "Diego" and I never noticed the difference!

You learn something every day... BTW, weren't we going to have some sort of party near the Brea Mall?

-Dan

joe221

01-09-06, 04:11 PM

P-A-R-T-Y!!!!! :eek: :D :cool: :)

dagware

01-09-06, 04:14 PM

P-A-R-T-Y!!!!! :eek: :D :cool: :)
I had to read that a few times to make sure it didn't have some letters re-arranged, like Digeo. I'm worried I'll never be the same after this...

-Dan

primetimeguy

01-09-06, 07:37 PM

I posted this a while back but no one responded. Can anyone else confirm a bug in that when the 9022 is rebooted that the MoxiMate uses the 9022 wide-screen setting. This is a pain for me since the Mate is on a 4:3 TV and the wife prefers the cropped view HD channels. The TV with the 9022 is 16:9 and is set to wide-mode. When the 9022 reboots for maintenance the Mate reverts back to wide-mode rather than cropped.

Is MoxiGuy still out there anywhere?

Moxiguy, now that you're back can you confirm if this is a known issue and if a fix is in the works?

elee532

01-10-06, 12:38 AM

Tim Neuland

01-10-06, 12:06 PM

I recently needed to use the DVI port. I learned you need to unplug the MOXI, wait 1 min., and reboot. During reboot, when you see the orange MOXI title screen, plug in the DVI. This sequence causes it to activate.

But, since then, the sound is out of synch with the video. What causes this and is the fix another reboot? Must it be a total "pull the plug" or just a RESET button?

While I am asking questions, is the next generation Samsung box going to produce any better looking video for analog channels?

black_macleod

01-10-06, 02:07 PM

I never had to reboot mine to get teh DVI working.

cableric

01-10-06, 06:05 PM

Definitely ! :D

Hey, MoxiGuy, I see that someone from Digeo made either CBS National News or ? CNN Headline News with one of your products at CES, can’t recall which network.

What "MoxiGuy" left out was that guy on CSB, errr CBS, was him.

cableric

cableric

01-10-06, 06:10 PM

http://video.cgi.cbsnews.com/video/video.pl?url=/media/2006/01/05/video1182671.wmv&sid=3420&dart=news.video3

Penton-Man

01-10-06, 06:22 PM

What "MoxiGuy" left out was that guy on CSB, errr CBS, was him.

cableric
Who knew ? ;)

Penton-Man

01-10-06, 06:23 PM

I never had to reboot mine to get teh DVI working.
I did......as recommended by the Digeo support people, when it didn't function after initial hook-up.

joe221

01-10-06, 06:50 PM

I did......as recommended by the Digeo support people, when it didn't function after initial hook-up.

When in doubt, REBOOT! :eek:

joe221

01-10-06, 06:51 PM

Who knew ? ;)

MG, not as I mentally pictured. :eek:

KDH

01-11-06, 12:21 AM

Could someone tell me how to enable the dvi port. Cable guy tried we have fax on how to do it but no go with trouble shooting tips with fax.
Job aid 3.2.113 to 3.2.171xxx fax ect

Wiltron

01-11-06, 10:15 AM

RockyMountainD

01-11-06, 12:32 PM

My tech recently hosed my TV and it won't be repaired for 5-10 days. My MOXI was set to 1080i only. I don't have any other HDTVs in the house.

Is there any way to get the MOXI to output a 480i signal so I can plug in a temporary TV? (that is, without being able to see the menu)

From the SPL FAQ:

Changing the video output resolution directly on the box

This accomplishes the same goal as the Video Output selection in the Settings menu, but it allows you to see the setting on the LED display of the box. This is useful if your TV cannot display the current setting, preventing you from seeing the Moxi Menu. On the front of the box, simultaneously press and hold the Live TV (second from left) and OK (center of the circle) buttons. The LED will show you the current resolution: Sd (480i), 720P, or 1080. You can use the Channel Up/Down arrows on the box (the two right-most buttons) to cycle through the resolutions. When you reach the desired resolution, choose yes on the confirmation dialog. The 480P selection is no longer available under software version 3.2, although it may return in an improved version in a future software release.

You should then verify that the correct resolution(s) is/are checked in the Video Output or HDTV Setup selection in the Settings menu. Otherwise, the Moxi may revert to the old, incorrect setting the next time it is rebooted.

RMD

splinke

01-11-06, 12:43 PM

Could someone tell me how to enable the dvi port. Cable guy tried we have fax on how to do it but no go with trouble shooting tips with fax.
Job aid 3.2.113 to 3.2.171xxx fax ect
What does your fax say? I think the DVI port is still only available in some areas--mostly Adelphia. Presumably, if the installer thought it should be active and faxed you a troubleshooting guide, then it should be active in your area. Here's a draft of an update I'm including in the FAQ:

If your DVI port does not appear to be functioning, make sure the DVI output is connected and do a soft reboot by holding down the Reset button on the front of the Moxi for about five seconds, or do a hard reboot by unplugging the Moxi for about 30 seconds then plugging it back in. Temporarily disconnecting any other video outputs during this process may also be helpful.

Wiltron

01-11-06, 01:18 PM

You're the man RMD! I hadn't had a chance to read through the FAQ yet.

chazzz

01-11-06, 01:37 PM

RockyMountainD

01-11-06, 01:37 PM

You're the man RMD! I hadn't had a chance to read through the FAQ yet.

It's all about splinke and his FAQ...which I've never read through either. One day...

Sizzle

01-11-06, 05:19 PM

I have the Motorola dvr box from Charter cable and I just bought a URC-200 remote. I can't find the code for the dvr, does anyone know what the code would be.

joe221

01-11-06, 05:58 PM

I have the Motorola dvr box from Charter cable and I just bought a URC-200 remote. I can't find the code for the dvr, does anyone know what the code would be.

If it doesn't support the Moto BMC9012 directly, it most probobly won't be able to learn it. Universal will program it if you send it to them. If you just bought it, consider returning it and chosing from the Harmony line of remotes. They support the Moxi. Not perfectly but fairly well. I don't believe any uni remote covers the Moxi perfectly.

I_Know

01-11-06, 09:39 PM

Moxiguy, any insight as to whether those of us waiting for a Moxi can expect one any time soon? I'm on Charter's waitlist (Madison, WI). They can't (won't?) tell me how long the wait might be. Loving my new HDTV, but missing my PVR functions!

It's "can't." No word on what TPTB know, but - and I say this as someone who is in a position to know this with 100% certainty - the folks you talk to when you call the 800 number have not yet been notified of the date they can once again provide new DVR service.

KDH

01-11-06, 11:21 PM

What does your fax say? I think the DVI port is still only available in some areas--mostly Adelphia. Presumably, if the installer thought it should be active and faxed you a troubleshooting guide, then it should be active in your area. Here's a draft of an update I'm including in the FAQ:

If your DVI port does not appear to be functioning, make sure the DVI output is connected and do a soft reboot by holding down the Reset button on the front of the Moxi for about five seconds, or do a hard reboot by unplugging the Moxi for about 30 seconds then plugging it back in. Temporarily disconnecting any other video outputs during this process may also be helpful.

Thanks for the input. Done all those things many times. No go. I wonder if it has its key. I will call them back out or mabe phone support will work. They had only a couple working in this area.

elee532

01-12-06, 01:36 AM

It's "can't." No word on what TPTB know, but - and I say this as someone who is in a position to know this with 100% certainty - the folks you talk to when you call the 800 number have not yet been notified of the date they can once again provide new DVR service.

:(

BTW, what's TPTB?

joe221

01-12-06, 01:48 AM

:(

BTW, what's TPTB?

The Powers That Be.

BTW, what's BTW ;)

slim79

01-12-06, 09:20 PM

my info on dvi says the moxi requires 2 complete reboots for the dvi port to become operational after receiving the key. for most, this would occur after 2 am reboots that happen every thursday morning or by manually rebooting 1 or 2 times.

if still not working after reboots possible problems include
STB did not have digeo portal connectivity through DOCSIS when trying to get the key.

DVI port on TV does not support HDCP.

Moxi is tuned to a 480i channel and 480i is selected in HDTV Setup.

elee532

01-13-06, 12:06 AM

BTW, what's BTW ;)
:)

MoxiGuy

01-13-06, 02:12 PM

Moxiguy, now that you're back can you confirm if this is a known issue and if a fix is in the works?
Mate's widescreen settings reverting to wide mode when the main unit reboots is a known issue. don't have an ETA on the fix.

jlachanc

01-13-06, 05:23 PM

I have the Motorola dvr box from Charter cable and I just bought a URC-200 remote. I can't find the code for the dvr, does anyone know what the code would be.

I was in the same situation with the URC-200. I sent it back to Universal for a free 're-flash' to add the Moxi codes. It works quite well now. Not all buttons are duplicated, but there's enough to get by.

KDH

01-15-06, 04:16 AM

RecordingArts

01-16-06, 01:06 AM

Hi, I wondered if I can use FireWire to transfer video to my Mac, and if so how? I looked through the FAQ's and didn't see anything

Thanks!
-Vincent in SoCal

RecordingArts

01-16-06, 01:30 AM

black_macleod

01-16-06, 03:05 AM

slim79

01-16-06, 06:11 PM

[QUOTE=slim79]

if still not working after reboots possible problems include
STB did not have digeo portal connectivity through DOCSIS when trying to get the key.

Does this mean that the box could not talk back. How can you get the box to try for the key again now that it has the right connection.

I would think if that were the case the next time it made connection and received updates it would get the key. maybe moxiguy can offer some suggestion here.

slim79

01-16-06, 06:18 PM

Hi Moxi Guy!
I'm new here <Laughing> hence the $1,000,000 question. Can connect MOXI to my Mac with firewire? I'd like to be able to put Moxi in FireWire Target mode, scan it's disk for video that I've recorded and transfer them over to my Mac and put 'em in my iTunes library (which now supports video) Can this be done, and if not this way, is there any way to transfer view from Moxi directly into my Mac with FireWire? I don't want to have to use a video cam. THANKS!!!
-Vincent in SoCal

it may be possible to watch the stream live or record while playing back recorded video. but access to the harddrive via firewire is not likely to ever be an option. I have tried captureing via firewire from moxi using a method that works great with the motorola 6200 and XP but I am unable to capture anything from moxi however I did get channel changing via firewire working with the moxi so I know the port is active and I also know that 5C has not been set as I can record all channels with my other cable box. I have not tried with a Mac

bubba1972

01-17-06, 04:44 PM

I was playing around with Video on Demand today and had a couple of questions.

1. The HBO and Showtime content didn't have any prices on it, so I am assuming it is free to me since I get those channels. All of the other content was listed with a price. Is that correct?

2. Does watching VOD content fill up the hard drive? I see the movies I picked listed under 'My Rentals' with the option to delete them. Is that just deleting a link to the original file on Charter's server? Thanks.

Chase265

01-17-06, 04:55 PM

splinke

01-17-06, 06:49 PM

I posted a new version of my FAQ (link in signature line below). As always, green text is changed from the last version and red text is questionable stuff. I would appreciate any comments or guidance on any aspect of the FAQ, particularly the items in red (or green) text.

Just for fun:

Screenshots (http://hanfordlemoore.com/port/moxi.htm) of the Moxi's user interface as it was originally presented at the 2002 Consumer Electronics Show, including a grid-based channel guide.

Pictures (http://www.lugod.org/photos/2003.04.01/) taken at the April 1, 2003 (April Fool's day?) "Linux User Group Of Davis" meeting showing early Moxi models, a funky remote, and the Flash-based interface running on a Mac OS X laptop, among others.

A prototype (http://news.com.com/2009-1041-5658846.html) of the Moxi Mini.

joe221

01-17-06, 06:50 PM

MoxiGuy

01-17-06, 10:15 PM

1. The HBO and Showtime content didn't have any prices on it, so I am assuming it is free to me since I get those channels. All of the other content was listed with a price. Is that correct?
On demand content from premium networks may be packaged together with the scheduled programming from that network, or it may require an additional premium.

2. Does watching VOD content fill up the hard drive? I see the movies I picked listed under 'My Rentals' with the option to delete them. Is that just deleting a link to the original file on Charter's server? Thanks.On Demand content is not recorded locally on you hard drive.

black_macleod

01-17-06, 10:57 PM

If you subscribe to a premium channels, their On Demand content is included in the subscription. It's an all-you-can eat buffet.
On Demand content is not recorded locally on you hard drive.

But you can start an OnDemand movie and immediately fast forward through it.

joe221

01-17-06, 10:59 PM

If you subscribe to a premium channels, their On Demand content is included in the subscription. It's an all-you-can eat buffet.
On Demand content is not recorded locally on you hard drive.

Not So Fast! Adelphia just announced that Starz On Demand will become $1.95/mo extra! :eek:
I'd cancel Starz if I had it! I'll cancel HBO if they pull that stunt!

brandonb_2025

01-17-06, 11:27 PM

I have a box that I purchased from Adelphia and I moved and I want to use my motorola bmc9012 with moxi with service in my area which is charter. Iw as wondering if there is any way that I am going to be able to use this box with these people or if they would even let me. I already have one moxi box from them I just wanted to go ahead and use this one. Any help would be greatly appreciated.

thanks,
Brandon

Zith

01-18-06, 05:02 PM

I haven't been on this thread for a few months, but I have to post again here to plead for a change of something that drives me bonkers.

When in the MOXI menus, why does pressing the right arrow bring up the options for that selection? Why can't we instead actually go to the right (next) menu choice? I always have to hit left, then hit right twice to make it work - and because of the slowness, that only works 50% of the time...

Sorry to rant, but that has been driving me insane for quite some time now :) Well, that and the lack of grid / can't view whats on a channel without scrolling allll the way there / other horrible UI stuff :P

baseddelmeyer

01-18-06, 05:56 PM

I can't fix your problem, but, I can save you one button push. You don't need to hit the left button. Just hit the right arrow twice and you will move on to the next menu.

When in the MOXI menus, why does pressing the right arrow bring up the options for that selection? Why can't we instead actually go to the right (next) menu choice? I always have to hit left, then hit right twice to make it work - and because of the slowness, that only works 50% of the time...

Zith

01-18-06, 06:55 PM

I can't fix your problem, but, I can save you one button push. You don't need to hit the left button. Just hit the right arrow twice and you will move on to the next menu.

Hmm, really? I swear I have mashed that button, but I'll try it again, thanks :)

todbnla

01-18-06, 07:14 PM

Gents: My MOXI has software version 3.2.171.12LR-P.113955 am I up to date? if so, this update feels slugish and appears to hang up at times? Is it just on my end?

PLMK-Thanks!

joe221

01-18-06, 08:37 PM

Gents: My MOXI has software version 3.2.171.12LR-P.113955 am I up to date? if so, this update feels slugish and appears to hang up at times? Is it just on my end?

PLMK-Thanks!

Nah, it's just Moxi. :D

MoxiGuy

01-19-06, 07:35 AM

Not So Fast! Adelphia just announced that Starz On Demand will become $1.95/mo extra! :eek:
I'd cancel Starz if I had it! I'll cancel HBO if they pull that stunt!
thanks for the correction

joe221

01-19-06, 11:32 AM

thanks for the correction

De nada. So MG what's been going on? How's life? Inquiring minds want to know? :)

primetimeguy

01-19-06, 08:51 PM

I don't believe anyone has posted a fix for the MoxiMate hum issue some people have been experiencing. I had one tuner going bad in my Moxi so I took it in and exchanged it for another one while keeping the same Mate. Problems are gone. I had given up hope months ago after trying all different audio settings, moving the filter to every possible location, etc. and just accepted it (since my wife mainly watched that TV anyway and it didn't bother her). Everything is working perfectly now. So in my case swapping the Moxi fixed it.

flashfeld

01-21-06, 02:42 AM

MoxiGuy

01-21-06, 04:51 PM

De nada. So MG what's been going on? How's life? Inquiring minds want to know? :) Life's good. Life in Seattle is wet. Life at Digeo--since you became CEO--is bustling. Work is proceding on various updates. We showed some previews of future HW and SW at CES. High interest and good response. The Digeo folks at our booth and Samsung's got to speak to a number of subscribers--mainly from the Adelphia SoCal region. It was AVS Forum live. We got to hear likes and dislikes. Requests for various enhancements. Overall, most customers who stopped by had very good things to say about their Moxi experience.

splinke

01-21-06, 05:32 PM

My BMC 9012 is outputting at 1080i through component video cables to my Phillips HDTV. How can I add a DVD Recorder or VCR in order to record from the BMC9012. Could someone please explain how to set up the connections? Also, if I'm outputting at 1080i, will I be able to record on a VCR?...
From the "Archiving recorded programs" section of the FAQ (see the full FAQ at the link below):

You can record from your Moxi onto your VHS VCR as follows (recording to a DVD recorder should be similar): You will need to connect both video and audio from the Moxi outputs to your VCR inputs. For video, you can connect either the yellow composite video jacks, or the S-video ports (if you have one on your VCR). For audio, you should connect the red and white stereo jacks. Most importantly, you will need to select "480i" as your Moxi's video output in the "Settings" menu.

If the program you wish to record is/was on a high definition channel, you may also want to set the "Widescreen" mode to either "Letterbox" or "Cropped" so that the picture does not look horizontally squashed on the tape (choose "Letterbox" to see the whole image with black bars on the top and bottom, or choose "Cropped" to chop off the left and right edge and view full height).

You will need to select the "line input" on your VCR corresponding to the inputs to which you hooked the cables (probably "Line 1" or "Line 2"), and you will have to manually start the recording on the VCR and the playing on the Moxi. If your TV has a component video input, and if your TV or digital receiver has a digital audio input, you can use those connections simultaneously, allowing you to leave your VCR hooked up. Otherwise, you will have to manually switch the cables each time you want to record.

Goleo06

01-21-06, 05:39 PM

Does anyone have a moxi unit yet? Are they available?

I have 2 Moxi DVR with my cable company Adelphia and is a great box, this box can support HDTV,

joe221

01-21-06, 08:23 PM

Life's good. Life in Seattle is wet. Life at Digeo--since you became CEO--is bustling. Work is proceding on various updates. We showed some previews of future HW and SW at CES. High interest and good response. The Digeo folks at our booth and Samsung's got to speak to a number of subscribers--mainly from the Adelphia SoCal region. It was AVS Forum live. We got to hear likes and dislikes. Requests for various enhancements. Overall, most customers who stopped by had very good things to say about their Moxi experience.

Good to hear. Except the wet part. I thought you lived down San "Digeo" way? So a party is a bit far for you. Unless you're up there on biz? I know most A SoCal Moxi folks gave you good notices, because I couldn't be there!!! ;) :D
Did you go to the AVS party? I bet you'd have really been popular there! :eek:
I must say that lately the Moxi has been fairly stable, still kinda sluggish using the remote (either Harmony OR Moxi). But over all the only thing worng are the "lax".
Lack of space
Lack of grid etc.

Be well....

MoxiGuy

01-21-06, 10:41 PM

Did you go to the AVS party? Sadly, no. Maybe next year. It's splinke who lives down SD way. I work at the Digeo Kirkland office. Glad you noticed the improvements.

StefanB

01-22-06, 05:12 AM

Any idea when Charter will be rolling out the Moxi in MA?

TIA!

PimpDadd

01-22-06, 01:22 PM

Any idea on how to fix the VoD? Everytime I try and play ANY VoD stuff with the Moxi is just thinks about it for awhile then give an "Error 0x1" message.... Any ideas???

OrchidPop

01-22-06, 01:36 PM

PimpDadd, I get that a lot. It seems to do it less the first time I try VOD after rebooting the moxi box. Also lately, if I get it and wait a few moments and try again, the VOD works. It's almost like it times out before the cable server has a chance to load and stream the film.

OrchidPop

01-22-06, 01:37 PM

If, however, I get the 0x22 or a few others, then rebooting is the only way to get it to even try to do the VOD.

primetimeguy

01-22-06, 03:54 PM

Any idea on how to fix the VoD? Everytime I try and play ANY VoD stuff with the Moxi is just thinks about it for awhile then give an "Error 0x1" message.... Any ideas???

Check your signal level. It doing some re-arranging on my system my Moxi signal dropped to the -14 to -15 range and VOD quit working. Put things back the way it was, signal around -12 and VOD works every time.

slim79

01-22-06, 05:14 PM

Any idea on how to fix the VoD? Everytime I try and play ANY VoD stuff with the Moxi is just thinks about it for awhile then give an "Error 0x1" message.... Any ideas???

i do have a list of error codes and meanings. typically it is either a problem with the signal quality(including signal for digital cable upstream and downstream, docsis upstream and downstream, and digital channels that contain vod) or a problem with the billing system or content server.

wunder

01-22-06, 07:13 PM

itbgary

01-23-06, 09:01 PM

The only thing I'd like to echo from "wunders" post is the frequent pixelation of high-def recordings. While everything else is frustrating, that's the one that bothers me the most. I've noticed that it seems only to happen during prime-time. Rarely does it happen at another time during the day. I'm have MOXI on Charter in the Greenville, SC market.

Here's something weird about the "pixelation" problem. If I've been recording on an HD channel that was "pixelating," then the channel continues to buffer after the recording has completed. If, for example, I had been recording CSI on HD-CBS, I might come home to find the recording unviewable. Then I may change the channel to HD-CBS at midnight to catch a little of Letterman. One day by accident, I found that I could "rewind" as if I had been recording the live show all along. I can flip channels, come back, and rewind to my hearts content. The only way to stop that from being stored in the buffer is reboot the system.

Anyway, didn't know if that could somehow contribute to the problem that leads to the "pixelation." I like the box, but not being able to view the shows I wanted to watch is the same as not having a DVR at all. So far, Charter hasn't figured out the problem, and they're acting like this is the first time they've ever heard of this.

TheWaxGrid

01-24-06, 05:35 AM

dispatcher_21

01-24-06, 10:15 AM

wunder

01-24-06, 11:01 AM

I seem to notice the pixelation much more if I'm recording one show and watching another- especially if both tuners are involved. It's like the system is being overpowered. Since I had the amp installed, I'd say about 50% of my shows are nearly flawless, with only occasional pixelation, but many others are nearly unwatchable with many sound dropouts, stutters, etc.

primetimeguy

01-24-06, 01:21 PM

A friend of mine with the Moxi had me come over and check out his tiling and picture drop out issues. Moved some things around on splitters to get a few more db but still had problems with just one channel. And the odd thing is if the channel was tuned using tuner 0 it was bad, if on tuner 1 there were no issues. Possible tuner problem? I do not have any issues with this channel on my Moxi. But...........I do have strange problem. I have a Moxi and a Mate and when I tune one to channel 783 (ESPN-HD) and the other 785 (ABC-HD) I get weird color flashing on the MoxiMate TV. This is the only channel combination that does this. Any one have any ideas to these odd problems. I'm checking with other people in the area to see if they are experiencing the same issues as I continue to try and figure out the problems.

jamesd3rd

01-24-06, 05:54 PM

<rant>
Ok, I've about had it with this stupid box.

1) Frequent pixellation on high-def recordings, though it's better since an amp was installed.

2) Sluggish menu. It typically takes 3-6 seconds to respond to nearly any input. This cpu can probably process 300 million instructions per second. I would think that it could handle responding to a remote control in less than 1 second.

3) Difficult to quickly view upcoming shows with the menu system- which is sluggish.

4) Displaying a list of all the nice VOD programming available, but only giving me error codes when selecting one.

Last but most definitely WORST:

5) Skipping to the end of the program when hitting FF. Trying to watch the NFL playoff game today, this must have happened 20 times to me. This is INEXCUSABLE. Hint for any technicians monitoring this forum- it tends to happen towards the end of really long shows. In my case after about 2 hours of the game it started skipping to end when I would hit ff, then play. Talk about irritating! I also noticed that when it happens, the progress bar on the bottom actually shows that the current position is PAST the end of the total recording.

HD Tivo countdown: 6-8 months? I will be RUNNING to purchase one and will happily return this worthless paperweight.
</rant>

I'm in Redondo Bch, CA (Adelphia) and I haven't been on this thread in quite some time but It's nice to see that there is another that has the same distaste for this Moxi contraption. While I haven't experienced the FF issue, I have suffered the other same problems. Some shows are highly pixelated and sometimes the recording almost hangs for a long time. I have to continue to hit the adv button until it gets past that point. This has happened a lot with E-Ring and Las Vegas. I feel like throwing the POS out the window.

And you're right these menus are so sluggish you think this thing is running on a 386 processor. I mean come on Motorola build something that works. I'll go to a menu and it will take forever for the selections to appear.

If the DirecTV/Tivo contract wasn't ending so soon I'd return to satellite and use a HD-Tivo. As it is, I'm waiting to see how that shakes out. I've read that DirecTV will be going with their own technology.

Another thing I can't stand about the Moxi and no updates have resolved this issue; is the lack of a grid to see programming. Also the inability to selectively pick days and times to record. Some shows air rebroadcasts that aren't flagged as repeats. The MOXI is too stupid to know the difference since we are not able to program it to record and specific day and time slot.

They should take a page from ReplayTVs features.

primetimeguy

01-24-06, 06:28 PM

But...........I do have strange problem. I have a Moxi and a Mate and when I tune one to channel 783 (ESPN-HD) and the other 785 (ABC-HD) I get weird color flashing on the MoxiMate TV. This is the only channel combination that does this. Any one have any ideas to these odd problems. I'm checking with other people in the area to see if they are experiencing the same issues as I continue to try and figure out the problems.

Same problem happened again today (it is not every day, but most), but now it was on any HD channel being viewed on the Mate. Rebooted Moxi and no more problems. The old reboot solution I guess.

dagware

01-24-06, 07:08 PM

I'm in Redondo Bch, CA (Adelphia) and I haven't been on this thread in quite some time but It's nice to see that there is another that has the same distaste for this Moxi contraption. While I haven't experienced the FF issue, I have suffered the other same problems. Some shows are highly pixelated and sometimes the recording almost hangs for a long time. I have to continue to hit the adv button until it gets past that point. This has happened a lot with E-Ring and Las Vegas. I feel like throwing the POS out the window.

And you're right these menus are so sluggish you think this thing is running on a 386 processor. I mean come on Motorola build something that works. I'll go to a menu and it will take forever for the selections to appear.
It sounds to me like you might have a signal strength problem. All the problems you mentioned, including the sluggish menus, could be attributed to that. Mind you, the menus aren't lightning fast on my machine, but I believe that a weak signal can make them worse. And it certainly can cause the recording issues and pixelation.

There's plenty of info on how to check your signal strength if you're interested.
-Dan

TheWaxGrid

01-24-06, 07:39 PM

The pixelation is probably due to compression. Charter here in Walla Walla has this problem with the HBOHD and other premium movie HD channels, whenever there is fast action or lots of explosions of the screen, compression artifacts rear thier ugly head. Also there is a pixelation problem depending on your signal strenght, I had this problem when I first got my Moxi. It took a month for them to figure it out and they finally put a long skinny thing on my line (an attenuator?) and I have no pixelation problem now.

Hey, I think you are right about the compression, that sounds like the right diagnosis. I really only notice it on 1080i, I don't seem to get the problem on other HD resolutions, so that would lead me to believe that it a compression issue. As you said, I definitely notice the artifacts on HBOHD widescreen movie explosions, Discovery HD cheetahs running, etc. I would like to rather use my DVI cable, as a test, but I don't want to deal with the up-conversion issues associated with DVI and the MOXI.

I don't think it is the signal strength, as Adelphia came out awhile back and installed a signal amplifier... which didn't solve the moving picture pixilation issue. They came back again saying the signal was too high and put a splitter on.... that didn't work either.

Sounds to me like a compression on the 1080i picture.

splinke

01-24-06, 07:53 PM

Hey, I think you are right about the compression, that sounds like the right diagnosis...
Yes, what you describe is almost certainly an artifact of the MPEG compression applied to the program by the broadcaster and/or cable company before it even gets to your Moxi. Therefore, using the DVI or component output on the Moxi will make no difference. In fact, you'd likely see the problem no matter which HD tuner you use.

slim79

01-24-06, 08:46 PM

I have a Moxi and a Mate and when I tune one to channel 783 (ESPN-HD) and the other 785 (ABC-HD) I get weird color flashing on the MoxiMate TV. This is the only channel combination that does this. Any one have any ideas to these odd problems. I'm checking with other people in the area to see if they are experiencing the same issues as I continue to try and figure out the problems.

i wonder if it could have something to do with them both being 720p. i don't have a mate though. where I am those are the only two hd channels that are 720p.

primetimeguy

01-24-06, 08:55 PM

i wonder if it could have something to do with them both being 720p. i don't have a mate though. where I am those are the only two hd channels that are 720p.

Good thought, but FOX-HD does not give me the problem. At least until today. Now all HD channels on the Mate were doing this. I rebooted the Moxi and all is well and no matter what channels I tune to everything is fine. I was trying to determine if this was hardware related or signal related and I'm leaning to hardware at this point. But this is the second box within a week that has done it. Maybe I'll try just rebooting the Mate next time and if that works try swapping that out.

slim79

01-24-06, 09:09 PM

as far as signal strength for moxi...assuming signal is good coming into the box I would recommend that no 256 QAM digital channel have a level greater than +1. I have seen the problem over and over again(tiling/pixalation especially in motion). sometimes affecting one tuner before the other. usually it takes +5 or better but I have seen some more sensitive. a recent update may have aimed at some resolution to this problem but I have seen the problem since and now the docsis downstream level in the diagnostics is highly inaccurate. of course the only way to really be sure of this is to have a digital signal level meter that will measure MER and BER and a technician who knows what they are doing adjust signal levels accordingly so that no digital channels are greater than 1.

CPBadger

01-25-06, 01:47 PM

black_macleod

01-25-06, 01:59 PM

This may be a silly question for most of you, but if I use a digital video converter won't I be able to 'dump' to my PC. Thinking something like the Plextor ConvertX PX-AV100U USB Digital Video Converter. Am I going to run into significant signal degredation?

yea you can do that. I use a Sony DVC (analog in to firewire) - yes you'll lose quality as you're going digital - analog - digital, but its ok for most purposes. Significant? Eh, our signals already suck coming from cable companies, no? hehe.

splinke

01-25-06, 02:17 PM

This may be a silly question for most of you, but if I use a digital video converter won't I be able to 'dump' to my PC. Thinking something like the Plextor ConvertX PX-AV100U USB Digital Video Converter. Am I going to run into significant signal degredation?
Assuming the Plextor is a good unit, the highest quality setting should give you much better results than dumping the programs to a VHS VCR, and it should be about equivalent to dumping them to a DVD recorder at its highest quality setting. You would not be able to record in HD, though. And, as black_macleod pointed out, any digital channels you record would be decompressed and output in analog format by the Moxi, then the Plextor would reconvert and recompress them back into digital format. That said, it should still look pretty good--just not quite as good as the original signal.

splinke

01-25-06, 02:26 PM

Quite awhile ago, I remember a few people posting that when watching HD programs with a Dolby Digital soundtrack, sometimes the center channel sound was missing. This resulted in a lack of sound for the main dialog portion of the program, but the background sounds were still audible. This happened to me a few nights ago. I checked the sound coming through my TV's built-in HD tuner, and the center channel sound was missing there, as well. Thus, this problem is most likely due to a bad feed from the network/cable company rather than a bug in the Moxi.

kzam

01-25-06, 08:33 PM

TheWaxGrid

01-26-06, 04:16 AM

Here in Bend Oregon where we seem to have less problems than most with MOXI, I too am having pixelation problems with HD recordings. I have not had this for the past year until recently. Any reason for this now? Signal strength has been okay. If cableric is reading this, I would appreciate his thoughts. Could this just be the HD feed and not something from MOXI?

This problem seems to be the focus for this thread the last couple of days.
Well, if it is general HD pixilation overall and different than the compression pixilation issues I described a few posts ago... I had experienced your symptoms a few months ago. Adelphia SoCal told me it was due to the sun's solar flares... I didn't now whether to believe them (sounds like a total lie), but the general pixilation did eventually go away for me, maybe they were right after-all. Sounds like the same thing is happening to you.

jevid

01-27-06, 10:35 AM

Just discovered last night that my Moxi has been upgraded. I now have the games menu with a bunch of games, and the Photos menu. Although the photos option is to load them to the hard drive with a card reader. Also, we got NBC in HD now. And, I could just be imagining it, but the whole interface really seems to be moving faster. Not sure if there was an version change with the software, or Charter just rolled out some existing features to its users, but I'm happy!

Jevid

cableric

01-27-06, 01:42 PM

cableric

01-27-06, 01:44 PM

Well, if it is general HD pixilation overall and different than the compression pixilation issues I described a few posts ago... I had experienced your symptoms a few months ago. Adelphia SoCal told me it was due to the sun's solar flares... I didn't now whether to believe them (sounds like a total lie), but the general pixilation did eventually go away for me, maybe they were right after-all. Sounds like the same thing is happening to you.

Correct "sun fade" usually happens in October and...March I believe. Usually last for 4-7 days and usually occurs in the afternoon.

cableric

kzam

01-27-06, 05:50 PM

kzam,
Although you wouldn't know it (because the virtual channel numbers did not change) we moved the location of several HD channels which could result in picture breakup depending on the levels of these new EIA locations in your home. This change was done Monday night. If you've had problems before Monday other factors could be involved.

cableric

Eric,

I have absolutely no concept of what an EIA is nor where it is located in my home or what the level may be. I quess I will call if the problem continues. I am close to upgrading to Moxi Mate and using your new phone service. Thanks for the reply

cableric

01-27-06, 06:00 PM

Eric,

I have absolutely no concept of what an EIA is nor where it is located in my home or what the level may be. I quess I will call if the problem continues. I am close to upgrading to Moxi Mate and using your new phone service. Thanks for the reply

Sorry, went geek on ya.

ce

Roger Q

01-27-06, 06:06 PM

itbgary's Pixelation

I'm also in Greenville, SC. After reading this thread's comments about inserting an attenuator just before the cable line going into the Moxi box I thought I'd give it a try considering the attenuator is only $10 at Radio Shack. I installed it along with a very short piece of cable right before the box. Dialed it to about 1/3 the way. I've had zero pixelation problems for a month.

ketchupfreak

01-28-06, 02:43 PM

Does anyone previously have the SA 8300hd and now have the moxi? I have charter in pasadena and Im looking for opinions. Thanks

Penton-Man

01-28-06, 06:06 PM

Does anyone previously have the SA 8300hd and now have the moxi? I have charter in pasadena and Im looking for opinions. Thanks
If you can hold out until mid to late 2006 (allegedly) you will have another choice…..
http://www.tivolovers.com/252572.html

Hey, MoxiGuy, it’s time to get an active firewire port on your machine - which..... if it were to occur, would indeed be a step-up on the Tivo Series 3.

Otherwise....................................

slim79

01-28-06, 10:10 PM

If you can hold out until mid to late 2006 (allegedly) you will have another choice…..
http://www.tivolovers.com/252572.html

Hey, MoxiGuy, it’s time to get an active firewire port on your machine - which..... if it were to occur, would indeed be a step-up on the Tivo Series 3.

Otherwise....................................

Moxi 9012's with firewire are(or were) available in my area...

Penton-Man

01-28-06, 10:13 PM

Where's your area?

rwinner

01-29-06, 02:43 PM

New feature idea: orderly shutdown due to interrupt from UPS via USB. This might not be necessary since the system seems to be able to reboot ok from cutting power (unplugging), but I wonder about hardware and software safety. I have been considering using an extra UPS I have lying around for my moxi unit and maybe the TV. It's an APC UPS Pro-1000 and should be able to handle the load ok. Needs new batteries though.

This thread previously had an interchange about adding power cleaning in-line to the moxi, but I don't recall any conclusion about the advisability of an UPS nor of an interrupt-driven shutdown.

Finally, APC offers an in-line surge protector for the coax cable input. Anybody had any experience with this on a moxi?

I've been an off-and-on lurker for over a year here, but I haven't seen this exact feature request yet, nor could I find it by searching the thread.

(I am in Asheville, NC, on Charter. I've had moxi for over a year and it has totally changed our viewing habits. I watch on a 32" SD CRT Sony and wish the SD pic quality were better out of the moxi, but if it really bothers me, I have a bypass going directly into another input.)

jbader

01-29-06, 09:42 PM

Hi,
I did try to search for this answer first ...if everyone asks.

Just installed the Moxi and the Mate in another room. Charter in St. Louis.

When I change the channel in one room I sometimes get a message on the other unit saying that the channel was changed.

Can someone enlighten me as to what is happening here?

Thanks,
Jack

MoxiGuy

01-30-06, 09:41 PM

Hi,
...When I change the channel in one room I sometimes get a message on the other unit saying that the channel was changed.

Can someone enlighten me as to what is happening here?

This may be more than you want to know. But here's the whole story:

Tuner Conflicts
All Moxi media center installations, including the multi-room media center
(BMC9022D) and Moxi Mate, use a total of two tuners. The two tuners allow up to
two channels to be watched or recorded at the same time. When a channel change or
recording requires a third channel, it causes a tuner conflict.
With the BMC9022D and Moxi Mate, the following situations result in a conflict:

Changing a channel while one TV is tuned to one channel and the other TV is
tuned to and recording another channel. (Described in Scenario 1.)
Changing a channel while both TVs are tuned to the same channel and one TV is
also recording a different channel. (Described in Scenario 2.)
Changing a channel while both TVs are tuned to and recording different channels.
(Described in Scenario 3.)
One TV is turned off, the other TV is tuned to a channel and starts to record a sec-
ond channel. This situation occurs only if the TV that is off was tuned to a differ-
ent channel. (Described in Scenario 4.)

The following scenarios describe these situations more fully.

Scenario 1—A channel change while one TV is tuned to one channel, and the other
TV is tuned to and recording another channel.
One TV is tuned to Channel 3. The other TV is tuned to and recording Channel 4. The
viewer at the second TV changes from Channel 4 to Channel 5 while the recording is
still in progress.
Result:

The second TV changes to Channel 5.
The first TV changes to Channel 4 (the channel being recorded).
A message appears on the first TV that the channel was changed because of a
change on the other TV.
The recording continues uninterrupted.

Scenario 2—A channel change while both TVs are tuned to the same channel, and
one TV is also recording a show on a different channel.
One TV is tuned to Channel 5. The other TV is also tuned to Channel 5, and is record-
ing Channel 4 at the same time. The viewer at the second TV changes from Channel 5
to Channel 3.
Result:

The second TV changes to Channel 3.
The first TV changes to Channel 4, the channel being recorded.
A message appears on the first TV that the channel was changed because of a
change on the other TV.

Scenario 3—A channel change while both TVs are tuned to and recording shows.
One TV is tuned to and recording Channel 5. The other TV is tuned to and recording
Channel 4. The viewer at the first TV changes from Channel 5 to Channel 3.
Result:

A message appears on the first TV explaining that all tuners are in use. It asks
which recording the viewer wants to stop.
If the viewer opts to stop the recording on the second TV, the channel on that
TV changes to Channel 5 (the channel being recorded on the first TV).
The first TV changes to Channel 3, as requested.
A message appears on the second TV that the channel was changed because
of a change on the other TV.

Scenario 4—Only one TV is turned on. The viewer at the other TV is watching one
channel and attempts to record a second channel. Moxi cannot tell if a TV is turned on
or off. Even if a TV is off, the tuner is still set to the last channel it was using. Moxi sees
what appears to be three requests for its tuners and displays a conflict note.
One TV is turned off, but it had been tuned to Channel 4. The other TV is tuned to
Channel 3 and starts recording Channel 5 (either a recording scheduled in advance, or
one selected and recorded from the menu).
Result:
A note appears on the second TV that Moxi must change the channel to begin the
recording. The note offers the viewer the option of canceling the recording or chang-
ing the channel to the one to be recorded.
What to do:

If the viewer is watching Channel 3 in real time (has not paused or rewound,
and may not need the buffered content), let Moxi change the channel to the
one to be recorded. As soon as the recording starts, press jump to change the
channel back. This will only take a few seconds; however, any buffered con-
tent will be lost.
If the viewer is watching buffered content on Channel 3, choose to stop the
recording. Without changing channels, use the Moxi Menu or the Flip bar to
find the show to be recorded, and then press rec to start recording. This takes
a few seconds longer; however, buffered content is not lost. Therefore, the
show on Channel 3 can be rewound and any missed moments can be
watched.

© 2006 by Digeo, Inc. All rights reserved.

jbader

01-31-06, 11:04 AM

[QUOTE=MoxiGuy]This may be more than you want to know. But here's the whole story:

Tuner Conflicts
All Moxi media center installations, including the multi-room media center
(BMC9022D) and Moxi Mate, use a total of two tuners. The two tuners allow up to
two channels to be watched or recorded at the same time. When a channel change or
recording requires a third channel, it causes a tuner conflict.
With the BMC9022D and Moxi Mate, the following situations result in a conflict:
QUOTE]

Never too much detail...thanks.

At work I use the motto "In God we Trust but all others must bring data!"

Jack

TrentThomas

01-31-06, 03:52 PM

Hi,

First post, after learning a lot from you guys.

I have had MOXI from Charter since December, and have had a few issues, but for the most part it is working well.

I'm having my father move into a guest house on my property. He has been subscribing to DirecTV and using their DVR system, and will not make the move without comparable service in the new house :-).

Since the guest house has a split line from the main cable drop, I wanted to simply get another MOXI box from Charter and add the extra $15-$20 to my monthly bill. - The problem is that they will not give me one. They say there is a shortage, and no boxes are available in the area.

Fact or fiction?

Thanks.

Dr. Cheesesteak

01-31-06, 05:18 PM

jlachanc

01-31-06, 08:26 PM

...I have one but I have had no luck capturing to pc via firewire as I do with my motorola 6200 but I did manage to get channel changing via firewire working controlling it from my pc. it seems that moxi is doing something to protect the video streaming over firewire. I can record all channels from the 6200 but none from moxi.

SLIM79, have you tried transfering pre-recorded HD material on the 9012 via Firewire to your HTPC? Not a file transfer, but just playing it on the 9012 and recording with the HTPC.
The reason I ask is I have DVHS and find that I can tape pre-recorded HD material that I play back. However if I try recording 'live' HD programs I just get a blank tape. Very odd.

Regards,
Jason

MacQuarter

01-31-06, 09:35 PM

Is there a code to get the Osiris MX350 Universal Remote to work on the Motorola MOXI box or do we have to 'learn' every command from the MOXI remote?

slim79

01-31-06, 10:00 PM

SLIM79, have you tried transfering pre-recorded HD material on the 9012 via Firewire to your HTPC? Not a file transfer, but just playing it on the 9012 and recording with the HTPC.
The reason I ask is I have DVHS and find that I can tape pre-recorded HD material that I play back. However if I try recording 'live' HD programs I just get a blank tape. Very odd.

Regards,
Jason

I did try that having seen a prior post( probably yours) describing that effect unfortunately no luck. thankfully the motorola 6200 works great and someone developed an app to integrate recording and changing channels via firewire into MCE 2005 so you can do it all from the MCE remote and interface. I will probably be giving up my moxi when the rate increases.

thanks for your thoughts

TrentThomas

01-31-06, 10:26 PM

Why would they not want you to pay more per month...
There is a shortage I would assume. it is the same in my area

Well, I didn't really mean to imply that I think they're just lying to me 'cause they're tired of me bugging them about it :)

I guess I'm just wondering if anyone here has any better info than I'm getting as a lowly customer. It would be a big help if I knew if it was a 2 week or 2 year delay... If there are no prospects for getting Moxi in the forseeable future, I'll probably buy another HDD DVR.

Oh, and Slim, you sounded like you have knowledge of an impending price increase. This is news to me - are there any more details?

Thanks.

jokerswild

01-31-06, 10:54 PM

Oh, and Slim, you sounded like you have knowledge of an impending price increase. This is news to me - are there any more details?

I have Charter in Rochester, MN. They just raised the prices this month by $5 for the moxi and another $5/month for the moximate. I was paying $10/month for moxi. I just ordered the 9022 w/ moximate and I'll be paying $25 / month for that now :(

old prices:
moxi: $10/month
mate: $5/month

new prices:
moxi: $15/month
mate: $10/month

aargh.

jaywatts

02-01-06, 07:56 AM

mvpgoblue

02-01-06, 10:08 AM

They can raise the rates when this thing works reliably. That might be asking a little bit too much. All negativity aside, I don't have a moximate and we don't have them in this area but oddly enough I received a moximate specific error. I thought that was pretty odd myself. Thoughts anyone or just regular moxi (cough) performance?

No thoughts on the MoxiMate error. On the other topic...

Same deal here with Charter in Midland, MI. We just had our rates go up, I think $5 per month for the Moxi Box. Our HD lineup is OK (ABC, NBC, ESPN, HBO, SHO, HDNet, HDNet Movies, and PBS).

I just called to find out when (after over a year of waiting...) they'll be adding CBS and Fox to the HD tier. I figured it would be shortly after the football season ended... :mad:

I found out that they're adding the Universal channel today (which I think is that Spanish channel...). And then on March first adding TNT, Discovery, and Cinemax. Still no CBS or Fox dates...sigh. Yet they still feel it necessary to kick the price for the HD tier up from $3.99 to $6.99.

Now I'm seeing that there are new DirectTV HD boxes coming. Plus DTV is going to a monthly rental model so they can avoid the big upfront expense that customers don't like. Oh, and now local HD channels are available in my area.

Meanwhile, trying to watch the State of the Union address last night with about a half-hour time delay I ran into the stupid "press FF and skip all the way to live" bug a couple of times as I tried to FF through applause.

My life with Moxi is about having a cheap, two-tuner HD DVR that gets local channels. I'm OK with dealing with some of the bugs in the product. But when the "cheap" part goes away, and I can replicate all the other services, I'm forced to think about DTV.

After almost one year, the clunkiness and crappy small hard drive of the Moxi are starting to wear on me.

Adam Tyner

02-01-06, 01:09 PM

I found out that they're adding the Universal channel today (which I think is that Spanish channel...). If we're talking about the same thing, it's Universal HD (http://www.universalhd.com/).

If you can, try getting an antenna and picking up your local channels in HD that way. When I first subscribed to Charter's HD service, the only local I got was NBC. It's a little better now with CBS and PBS, but I rely on my antenna for pretty much 100% of my network HD programming.

slim79

02-01-06, 09:13 PM

If we're talking about the same thing, it's Universal HD (http://www.universalhd.com/).

Universal HD and TND HD just added here others include hdnet, hdnet movies, ESPN, Discovery, Cinemax, HBO, Showtime, PBS, NBC, CBS, ABC

topcats69

02-01-06, 09:40 PM

where are you all getting the new HDTV channels nothing new here in willmar,MN (st. Cloud Head End)

JSlovesBM

02-02-06, 01:12 AM

splinke

02-02-06, 12:04 PM

I just got the Moxi today from Adelphia replacing my TiVo. I have a question regarding how to attach my dvd recorder/vhs player to the Moxi. Is there any way to get creative and split the cable to at least record shows of some kind? Any ideas? Thanks!!!
Check out the "Archiving recorded programs from the Moxi to a VHS VCR or DVD recorder" section of my FAQ (link in signature below). Also note that if you wish to transfer programs that were originally in HD, you can only have "480i" selected in "HDTV Setup" (under software version 3.2) during the transfer. This forces the Moxi to downconvert the resolution. Otherwise, the signal will not be output through the appropriate jack.

JSlovesBM

02-02-06, 04:26 PM

So, I'm basically hooking the component cables into the dvd recorder and then hooking component cables from the dvd output to the tv input? I just want to make sure I'm getting this right. Thanks!!

splinke

02-02-06, 05:05 PM

So, I'm basically hooking the component cables into the dvd recorder and then hooking component cables from the dvd output to the tv input? I just want to make sure I'm getting this right. Thanks!!
I think most DVD recorders lack "component" video input, so I only wrote instructions assuming an "S-Video" or "composite" video connection with the Moxi, along with a separate (parallel) video connection between the Moxi and the TV. If your DVD recorder has both a component input and a component output on it, and it normally passes the signal through, then perhaps you can hook it up in a "serial" manner as you've described. I don't know if there are any inconveniences associated with this, though, like always having to leave your DVD recorder on (or something else). For a definitive answer, I'd have to know what inputs are available on your DVD recorder and your TV, and preferably the model numbers of your DVD recorder and TV.

JSlovesBM

02-02-06, 07:57 PM

How does connecting the Moxi via s-video effect my HD connection. I was under teh understanding that the component cables were required for the HD connection. Thanks again!!!

splinke

02-03-06, 03:17 AM

How does connecting the Moxi via s-video effect my HD connection. I was under teh understanding that the component cables were required for the HD connection. Thanks again!!!
Component (or DVI) IS required for HD. However, until HD-DVD becomes available, you can only record in standard definition to DVD's with the current recorders. Therefore, unless your DVD recorder has both a component input and a component output, and it can pass through HD signals despite the fact that it can only record in SD (this all seems unlikely, but since I don't know what DVD recorder you have, I really can't tell), then I would recommend connecting it like I suggest in my FAQ. Connect the Moxi to your TV with the component connection, and connect the Moxi to your DVD recorder with the S-Video or composite connection. You can then connect your DVD recorder to your TV using one of the compatible DVD output/TV input combinations available (e.g., component or S-Video). Of course, even if you use the component output on your DVD player, the signal will only be 480i (standard definition).

kelliot

02-04-06, 02:56 AM

My Moxi lost analog channels 35-49 this week. Adelphia says it won't phone home, but it will be 1 week before I can get service.

I hope it lasts through the Super Bowl.

ronner

02-08-06, 02:11 AM

Another poster asked the same question I have earlier in this thread, but I couldn't find an answer:
http://www.avsforum.com/avs-vb/showthread.php?p=6646852&&#post6646852
I too cannot get the moxi to pass a picture thru DVI to my receiver (HDMI) to my TV (HDMI), but it works fine direct to the TV. I understand from other threads that most motorola STB's seem to have difficulties with passing thru switching devices. Is this the case with the moxi?
I have a Denon 4806 and this document seems to indicate a STB issue.
http://usa.denon.com/2082.asp#Q3
Anyone have an answer?
Thanks,
Ron

MoxiGuy

02-08-06, 12:59 PM

I floated a trial balloon a while back about our coming to the SoCal region to meet with some of you. Because the territory is so spread out, we'd probably need to do two (or more?) meetings. Tentatively one would be in West L.A. or Santa Monica; the other would be in the vicinity of John Wayne airport.

Are these the right places? How many folks would show up? Would you like to see previews of upcoming software releases? Would you like to have a Q & A with our product marketing team? Execs?

KathySTL

02-08-06, 01:19 PM

Hi,

New to this list I apologize if this has already been discussed.

Was directed to you folks from the St. Louis Forum, since you all seem to be specialists in MOXI.

For the past couple of months I have had a problem with the box just rebooting itself spontaneously at all times of the day. This occured after we replace a box that just burned out (Display just went black after about 3 months). We just got a 4th box. At that point, the problems was pretty much limited to resetting when I tried to playback a recorded item.

The problem seems to be fixed as I didn't see a reboot last night even while watching about 2 1/2 hours of recorded programming (prior to this it would reset by the time I was through about 1/2 hour of programming)

Any advice as how to keep it working? or what to do if it starts again. Fought with Charter customer no Service for about a month.

Thanks in advance.

splinke

02-08-06, 01:44 PM

...I too cannot get the moxi to pass a picture thru DVI to my receiver (HDMI) to my TV (HDMI), but it works fine direct to the TV. I understand from other threads that most motorola STB's seem to have difficulties with passing thru switching devices. Is this the case with the moxi?...
It sounds like you are experiencing some sort of incompatibility with the HDCP (high-bandwidth digital content protection) digital rights management system associated with the digital signals. I have read various reports of HDMI-switching AV receivers having subtle HDCP inconsistencies with either the STB from which they are receiving the signal or the display to which they are sending the signal. This includes Scientific Atlanta and other STBs, as well. Since your display seems to work with a direct connection to the Moxi, I would be more inclined to blame it on the receiver rather than the Moxi. You may be out of luck and will probably have to use a direct connection or use component video through your reciever. Have you successfully used any other digital video devices with your receiver and display?

greinstein

02-08-06, 01:47 PM

Moxiguy--

Very interested to see what is in the pipeline and let the powers that be hear our concerns.

An OC site will be great. Perhaps the Disneyland area--more geographical centered.

Gary Einstein
Sel Beach

splinke

02-08-06, 01:50 PM

...Any advice as how to keep it working? or what to do if it starts again. Fought with Charter customer no Service for about a month...
Obviously, it shouldn't spontaneously reboot all the time. Typically, a new box probably would be recommended for your reported problem, but you apparently have gone through four of them at this point. Could it be overheating? It should NOT be in an enclosed cabinet (unless there is some sort of active ventilation system), and there should be plenty of open space around it, particularly in the back where the fans are. Is it plugged into a surge suppressor? Perhaps you have "noisy" power.

splinke

02-08-06, 01:52 PM

...Tentatively one would be in West L.A. or Santa Monica; the other would be in the vicinity of John Wayne airport...
I'd be very interested in the information, but I am probably too lazy and cheap to drive an hour up to the John Wayne airport area. Send me a transcript. :)

JoePerches

02-08-06, 03:12 PM

West L.A and John Wayne airport meetings.

Moxi is a very good STB platform, but, without additional resources from within and without Digeo, Moxi will be surpassed by other competitors like Viiv and Windows Media Center based boxes.

I believe Digeo is restricting company growth by not allowing products and services to be developed for Moxi.

I have tried, with no success, to get SDK tools for the Moxi. I've traded emails with a few Digeo staff too.

I believe Digeo should schedule more meetings for product development opportunities for MSOs as well as independent or affiliated developers.

cheers

Penton-Man

02-08-06, 03:51 PM

ronner

02-08-06, 04:14 PM

Splinke,
Thanks for the reply.
I am curious if anyone has their moxi running thru a hdmi switching receiver?

I do have another HDMI source, my dvd player, that works fine thru the receiver. If you check out the last link in my post above, it seems to indicate that many STB's did not implement the hdcp protocols correctly and are not accepting a switching component in the middle.
Apparently some of the newer revs of the previously non-working STB's now work.
Just wondering if a newer moxi STB might work. Is the HDCP code in Firmware? Is it updateable via the firmaware release cycle?
BTW, I am on the 3.2 upgrade with Adelphia.
Thx,
Ron

EDIT -- found this post and the following 2 posts which seem to indicate Motorola did not implement the ability to add a repeater in the HDMI path.
http://www.avsforum.com/avs-vb/showthread.php?p=6908617&&#post6908617
So does this apply to the Moxi too?

splinke

02-08-06, 04:21 PM

...Is the HDCP code in Firmware? Is it updateable via the firmaware release cycle?...
MoxiGuy or MoxiBuddy or any other people "in the know," do you have any comments?

dagware

02-08-06, 04:25 PM

Perhaps the Disneyland area--more geographical centered.
I vote for that, especially since I work there :p

-Dan

KathySTL

02-08-06, 05:13 PM

Obviously, it shouldn't spontaneously reboot all the time. Typically, a new box probably would be recommended for your reported problem, but you apparently have gone through four of them at this point. Could it be overheating? It should NOT be in an enclosed cabinet (unless there is some sort of active ventilation system), and there should be plenty of open space around it, particularly in the back where the fans are. Is it plugged into a surge suppressor? Perhaps you have "noisy" power.

It is on top of our TV and the TV is cool. This PM the heat out the fans seemed a little cooler than before.

2nd to the last visit the tech did change our plug in from the monster surge strip to just in the wall outlet with the little wall protector. After that it didn't reboot except when we were watching a recorded program. Last night it did actually let me watch recorded programs without rebooting so I'm hoping its ok now. :cool:

Like I said, just trying to learn more about it in case I was just lucky last night. ;)

markt170

02-08-06, 05:23 PM

Moxiguy,
Great idea having a presentation. As I'm in LA, I'd attend if it were in anywhere in LA county (Santa Monica would be fine.) If it's just in Orange County, I may not be able to make it.

jasonvr

02-08-06, 08:42 PM

joe221

02-08-06, 09:00 PM

MoxiGuy,

I'm in for a meeting anywhere you want to hold it. I just want to make sure you bring the "I Got MOXI, Gonna Make Something About IT?" T-Shirts! ;)

SPDICKEY

02-09-06, 02:30 AM

I floated a trial balloon a while back about our coming to the SoCal region to meet with some of you. Because the territory is so spread out, we'd probably need to do two (or more?) meetings. Tentatively one would be in West L.A. or Santa Monica; the other would be in the vicinity of John Wayne airport. ?

Santa Monica or WLA works for me. There must be a lot of Moxi boxes in Adelphia's Santa Monica region.

MoxiGuy

02-09-06, 04:05 AM

Is the HDCP code in Firmware? Is it updateable via the firmaware release cycle?
BTW, I am on the 3.2 upgrade with Adelphia. HDCP support is downloaded to the box. We expect to be able to add the pass-through support so that you will be able to use a receiver to switch HDMI inputs in a future release. I have no information about when we might have that available.

ronner

02-09-06, 12:11 PM

Moxiguy,
Thaks for confirming the pass-thru situation for hdcp.
I am surprised that I only found two posts in this thread asking about it. This is the first answer.
Much Appreciated,
Ron

ironwill

02-09-06, 01:29 PM

I have started having a very weird problem the past 2-3 weeks where my PBS HD feed will only record between 37 and 39 minutes of any program. It says the program is an hour long and will record the full hour, but never does any more. This goes for Nature, Nova and American Expierence. I have not had this issue with any other channels.

Anyone else seen this before? I am on Charter Cable and have the Moxi 9012.

MrKite

02-09-06, 02:06 PM

I vote Santa Monica too. I'd show up. :cool:

Santa Monica or WLA works for me. There must be a lot of Moxi boxes in Adelphia's Santa Monica region.

Tim Neuland

02-09-06, 04:43 PM

I would attend in the OC area.

chazzz

02-09-06, 08:11 PM

I'm getting a code on my moxi mate display "rd16". I had it installed today. It seems to be operating normally. Couldn't find this code on Digeo's site or splinke's FAQ. Anyone know what this means?

RichardK

02-11-06, 10:07 AM

Danzio

02-11-06, 10:42 AM

black_macleod

02-11-06, 10:54 AM

Hope this hasn't been brought up already but if it has it bears repeating. I did a firmware update on my Harmony 659 and found that version 3.0 has been released. On my 659 it eliminated all of the delays and glitches with the Moxi. It's actually pleasant to use :)

I think 3.0 has been the firmware for quite some time. I got a new DVD player yesterday and went online to reconfigure my remote, and I always check the firmware first. Said I have V3 and the latest was V3 - and I haven't changed my remote in quite some time. I also have a 659 and it works fine with the Moxi.

primetimeguy

02-11-06, 12:40 PM

Hope this hasn't been brought up already but if it has it bears repeating. I did a firmware update on my Harmony 659 and found that version 3.0 has been released. On my 659 it eliminated all of the delays and glitches with the Moxi. It's actually pleasant to use :)

I just updated my Harmony from 2.9 to 3.0. While I didn't have any problems previously I hoped this would allow "turbo" mode to work but no luck.

RichardK

02-11-06, 01:02 PM

Well, with Harmony firmware version 2.9 my Moxi would switch. From. Channel. To. Channel. About. that. fast. (with all the delays set to 0). And after going up or down around 4-6 channels using the up arrow or down arrow it would glitch and go to channel 6 or channel 8. That's all fixed.

I suppose it might be dependent on the hardware revisions of the remote and/or the moxi. In my case it was night and day, from barely usable to quite good.

elee532

02-11-06, 01:08 PM

So after more than a month of waiting, I got my Moxi from Charter on Thursday. On Friday, I recorded the Olympic games opening ceremony. Today I'm about 3.5 hours into watching it and the video freezes. The audio is working fine though, and as I'm trying to figure out what's wrong, I suddenly recognize a very familiar voice. It turns out to be Peter Gabriel, one of my all-time favorite artists. Ugh!!!!!!!!

I dont suppose there is any possibility of fixing this? :-(

elee532

02-11-06, 01:13 PM

I finally got my Moxi from Charter. I can't get surround sound to work. The moxis is connected to my receiving using the optical out connection. The Audio Output setting shows "Mono." I change it to "Dolby Digital," and exit from the settings menu. When I go back, the option is set to "Mono" again.

What gives?

Thanks,
Ed Lee

elee532

02-11-06, 01:21 PM

Disregard my post a few minutes ago. I just found the answer to my audio problem (see quoted message below) . Now, if only there was a fix for my frozen video :-(

Hey Guys,

I figured out the audio settings. It looks like I was the ******. When I selected Dobly digital, instead of selecting "close", I just hit the back button or the moxi button to go back. But you have to select "close" after selecting Dolby Digital for the setting to take effect.

black_macleod

02-11-06, 01:30 PM

Disregard my post a few minutes ago. I just found the answer to my audio problem (see quoted message below) . Now, if only there was a fix for my frozen video :-(

That's called "Welcome to MOXI"

:rolleyes:

MoxiGuy

02-11-06, 02:36 PM

at first I thought it was downloading an update, the display was flashing all sorts of numbers and letters and all I could get on the screen was a pink horizontal flickering line. Finally it just shut down. It is now dead. Adelphia is sending out a tech later today and I was wondering if you guys know whether or not the newer boxes have the USB ports enabled? Also, are there firewire ports on the newer ones? What other enhancements if any? I had one of the original boxes.Sorry to hear about your loss. Activating the ports is a question of the software build--and what features the cable operator actives, not the hardware. For example, in many Charter areas, the Photos feature is now active. You can plug a digital camera card reader in and upload photos to the box.

Newer hardware has firewire ports. They can be used to connect to TVs or to output to a D-VHS recorder. They can't be used to transfer files to an external hard drive or computer. (FYI: with the Firewire outputs, you will not see any Moxi U-I elements. You'll only see the TV image.)

MrBeetle

02-11-06, 11:53 PM

PimpDadd

02-12-06, 05:36 AM

elee532

02-12-06, 12:04 PM

I had the frozen video as well, on both my moxi and standard HD box. The SD feed was fine.

By chance, do you live near madison?

I do live in Madison. Sound like it was Charter's feed and not the Moxi. I'm so disappointed about this!!! Maybe if we ask nice Charter will re-broadcast the frozen portion :-)

elee532

02-12-06, 12:11 PM

pvanhelden

02-12-06, 02:01 PM

kelliot

02-12-06, 03:57 PM

Well to all you Adelphia people -- The rates are going up again on March 1st! One more dollar a month on the rental of the Moxi and the addition of a new 5 dollar a month HDTV pack which includes HDNet and Indemand along with ESPN1/2 HD and NFL! :) WHEE!@

I won't probably have to worry about the HD Pack. They probaly won't offer it in Thousand Oaks for lack of bandwidth or so they claim. I think its because they haven't invested on the front end distribution, after all we have fiber to the curb.

splinke

02-12-06, 05:24 PM

Can someone please help me figure out what, if anything, the "buy" and "on demand" buttons do on my Moxi.

Also, I can't quite figure out how the "back" and "next" buttons work. In the info menu, they take me between various pages of the program description. When wathing live TV, they seem to jump forward and back. I can't quite figure by how much though...
The function of these buttons depends on the cable system you are in. If there is a "VOD" menu item in your Moxi menu, the On Demand button likely would take you there. However, this is not available in all areas. The Back and Next buttons should take you backward or forward by 15 minutes. In contrast, the Replay button takes you back 7 seconds, and the Skip button takes you forward 30 seconds in non-Charter systems (or 15 minutes in Charter systems).

I would recommend reading the FAQ at the link in my signature below for more information.

splinke

02-12-06, 05:28 PM

I thought I saw another discussion (can't remember the link) that indicated that the video freezing from the Olympics was due to the weather in NYC. I tried the ATSC tuner on my HDTV (no Charter involved) and had the same problems with WMTV-DT in Madison.
We have been experiencing a lot of intermittent signals from all of the NBC networks for the Olympics here in Carlsbad, CA (Adelphia), and the problems are independent of the Moxi (and probably independent of Adelphia, too). It is a bit sad that the Moxi has been so prone to signal problems that it is the first thing that people assume is wrong when there are issues like this.

sbrown23

02-13-06, 02:34 AM

So I have a Moxi with Charter in Burbank, CA, and I have one issue that has been very consistent. When viewing a time-shifted HD channel (say 10 or 20 minutes behind live TV), I get severe pixellation and audio dropouts. It appears that the Moxi cannot keep up with showing the buffered HD. We've also seen this on HD recordings when the part of the show was viewed from the buffer, or when another HD channel was watched. I haven't been able to get through the whole thread yet, but is this a common occurrence with the Moxi? It seems like the issue is either due to the hard drive unable to keep up with the I/O required for displaying an HD buffer while writing live HD TV to the buffer, or possibly the processor is too slow to keep up? The other thing is that the menu on the Moxi is EXTREMELY slow when watching an HD channel, like 10 seconds or more when clicking on OK on a program item to bring up the options to watch or record a program. Is this cause to call Charter to get a new one? Is this issue known to be a problem in any software versions?

<edit> Software version is 3.2.171.20SR-P.118627 according to the On Screen Diagnostics

jfell99

02-13-06, 02:09 PM

Ok, so i've had the Moxi for a couple months now, and everything has been going fine.

I recently rearranged my living room for a super bowl party, and when i put it back together i noticed something disturbing. When watching any dark scene, i get a very noticeable horizontal bar that slowly scrolls to the top of the screen. Normally there's 2 on the screen at a time.

I first assumed it was something with the cable, but i get the scrolling even when Moxi is paused, so it appears to be interference with the cable or the box itself.

Here's where it gets weird. I've unplugged everything but the tv and the moxi, moved all speakers away from the box, and yet i'm still getting the bars - even in the moxi-boot up screen.

It's not the TV, as there are no bars using the internal tuner or on the other video inputs (xbox360).

So any thoughts? Neither the video or power cable appear to be by anything to cause the interference, could it be something the box itself is picking up?

splinke

02-13-06, 02:30 PM

So I have a Moxi with Charter in Burbank, CA, and I have one issue that has been very consistent. When viewing a time-shifted HD channel (say 10 or 20 minutes behind live TV), I get severe pixellation and audio dropouts. It appears that the Moxi cannot keep up with showing the buffered HD. We've also seen this on HD recordings when the part of the show was viewed from the buffer, or when another HD channel was watched. I haven't been able to get through the whole thread yet, but is this a common occurrence with the Moxi?...
This is not an uncommon problem. I can suggest reading the "Pixelation/macroblocking/tiling and/or audio dropouts on digital channels" section of my FAQ, although it may not be very helpful. Some have reported that manually rebooting the Moxi can help--at least temporarily. There is also some evidence that this problem is related to signal level issues--either downstream, upstream, or both. What are your signal levels? Does rebooting help? If it is a problem with your box, I would recommend keeping some problem programs and showing them to the technician when they come to your house.

splinke

02-13-06, 02:54 PM

...I recently rearranged my living room for a super bowl party, and when i put it back together i noticed something disturbing. When watching any dark scene, i get a very noticeable horizontal bar that slowly scrolls to the top of the screen. Normally there's 2 on the screen at a time...

The scrolling hum bars on your TV certainly make it sound like you are picking up some interference from an electrically powered device, either due to induction into an inadequately shielded cable or due to a ground loop issue. I am no expert in this area, but here are some suggestions. Are you using any sort of cable signal amplifier that could be causing the problem? Is there a power cord in close proximity to the coaxial cable connected to your Moxi or the video cable going from your Moxi to your TV? Are the coaxial cable going to your Moxi and the video cable going from your Moxi to your TV well-shielded and securely connected? You may want to try a different video cable(s). Since you do not see the bars when using your TV's internal tuner, you could try hooking the coaxial cable currently connected to our TV to your Moxi temporarily to see if it fixes the problem. Are the TV and Moxi plugged into the same circuit for a common ground point?

chazzz

02-13-06, 03:03 PM

This is not an uncommon problem. I can suggest reading the "Pixelation/macroblocking/tiling and/or audio dropouts on digital channels" section of my FAQ, although it may not be very helpful. Some have reported that manually rebooting the Moxi can help--at least temporarily. There is also some evidence that this problem is related to signal level issues--either downstream, upstream, or both. What are your signal levels? Does rebooting help? If it is a problem with your box, I would recommend keeping some problem programs and showing them to the technician when they come to your house.

I'm having this problem and I've been noting my signal levels at different times of the day. I was surprised at some of the numbers compared to the picture quality.

The first time I checked my signal level was at -15.1. The pixellation really wasn't that bad at that time. The next day, it was worse than normal and I checked - it was at -8.5. That doesn't make much sense according to what I've read. So at this point I put on an attenuator and dropped the signal down to -12.5. The picture improved.

One thing to note is that I am running at 833mhz. In the FAQ you mention it's usually low 700's. Does this have any correlation with the power level? I'm ticked because my power level seems to move all over the lot depending on the time of the day. Sometimes I may need to amplify and sometimes attenuate. Is there anything Charter can do to regulate the signal coming into my house?

splinke

02-13-06, 03:42 PM

...One thing to note is that I am running at 833mhz. In the FAQ you mention it's usually low 700's. Does this have any correlation with the power level? I'm ticked because my power level seems to move all over the lot depending on the time of the day. Sometimes I may need to amplify and sometimes attenuate. Is there anything Charter can do to regulate the signal coming into my house?
I think that frequency just represents the one to which the Moxi's internal cable modem is tuned to receive downstream signals, which may vary by cable system. For example, your cable system may deliver digital TV channel(s) at the 705 MHz frequency I list in the FAQ, so they use 833 MHz as their cable modem frequency instead. (Somebody correct me, if I'm wrong.) In that respect, the signal level is the important factor.

Unfortunately, there is quite a bit of evidence that the Downstream Power readings in the Moxi's On-Screen Diagnostics are no longer accurate. "slim79", who I believe is a cable technician who troubleshoots Moxi's, has posted that the Moxi's readings are not the same as the more definitive readings taken with a signal level meter. Consistent with this, even though the signal level readings on my Moxi are always around -14 to -15 (theoretically borderline for severe problems), I experience very few problems with pixelation or audio dropouts. It sounds like you are in the same situation.

It's all a bit crazy. Under previous software version 3.0, the Downstream Power readings likely were accurate, but the Upstream Power readings were completely non-functional (as I recall, Upstream Power always read around 0 dB, and it should have been somewhere between about 40 and 55 dB). Now, under software version 3.2, the Upstream Power reading seems to be functioning, but the Downstream Power seems to be quite inaccurate. The readings on the Moxi apparently change when splitters or attenuators are added, though, so it seems to be reading something. Perhaps it just reads about 8-10 dB lower than the actual level?

It also seems like the Moxi is very susceptible to problems when the Downstream Power is even slightly on the positive side. This, combined with the apparent inaccuracy in the reading may mean that the best Downstream Power range, as displayed on the Moxi, is around -20 to -10 dB. Who knows? I guess I should change the FAQ, particularly since this is such a common issue, but I don't know the best advice. slim79, are you there? Any ideas?

chazzz, perhaps it would be more useful to look at the signal-to-noise ratio (SNR) readings on the tuner screens when you are tuned to HD channels. I think they are accurate and should give you a better measure of the level of the usable signal on the relevant channels. The Downstream Power reading is really only telling you about the overall signal level at the one frequency at which your cable modem is communicating (it just so happens that this is typically in the same frequency range as the HD TV channels). Incidentally, the SNR readings seemed to be off by a factor of 10 under software version 3.0. For example, it would read 300 dB when it was really 30 dB. This seems to be corrected under version 3.2, but the whole area has been quite a mess.

gjlowe

02-13-06, 05:44 PM

slim79

02-13-06, 07:36 PM

I'm having this problem and I've been noting my signal levels at different times of the day. I was surprised at some of the numbers compared to the picture quality.

The first time I checked my signal level was at -15.1. The pixellation really wasn't that bad at that time. The next day, it was worse than normal and I checked - it was at -8.5. That doesn't make much sense according to what I've read. So at this point I put on an attenuator and dropped the signal down to -12.5. The picture improved.

One thing to note is that I am running at 833mhz. In the FAQ you mention it's usually low 700's. Does this have any correlation with the power level? I'm ticked because my power level seems to move all over the lot depending on the time of the day. Sometimes I may need to amplify and sometimes attenuate. Is there anything Charter can do to regulate the signal coming into my house?

If the docsis is locked at 833Mhz your cable system must utilize bandwith up to about 860MHz our system is only a 750MHz plant and 669MHz is the current downstream(in theory it could be located anywhere outside of the analog range and within the max frequency. the channel width is actually 6MHz and is measured at center frequency). What is your SNR for the docsis or the snr of the problem channels when the problem is happening? though the docsis levels are inaccurate since the past update that level of fluctuation appears to be a problem likely made more apparent do to another problem with the moxi's sensitivity to high signal. as the level increases so does the problem with tiling. another thing I have noted is that SNR for tuner 1 is always about 4-5 points better then that of tuner 2 even when tuning to the same channel frequency. digeo is apparently working to correct the problem of docsis downsream accuracy and the problems with splitting internaly that is not getting the same level and quality of signal to all tuners. the fluctuation could be caused by bad AGC in system amps or incorrect AGC settings amongst other things in the cable plant.

SevenMinuteAbs

02-13-06, 09:36 PM

kyleki

02-13-06, 09:56 PM

SevenMinuteAbs

02-13-06, 11:00 PM

Stoton_Cust

02-14-06, 09:19 AM

Stoton_Cust

02-14-06, 09:32 AM

SevenMinuteAbs

02-14-06, 09:35 AM

Here's one link. There are a lot of others. A lot of the info came out of this year's CES.

http://www.pvrblog.com/pvr/2006/01/hd_tivo_series_.html

EvanATL

02-14-06, 10:35 AM

Well, I have officially had it with my Moxi. As soon as the new HD Tivo is available, I will be getting one and ditching the Moxi. This POS Moxi is junk. One too many times of locking up, skipping ahead while fast forwarding, etc. Tonight I get stuck with a "Are you sure you want to stop recording....." message on my screen. No way to get it off, except to reboot. Of course I didn't want to stop recording in the first place. I have no idea where that came from anyway. Pricing of the Tivo at around $800 seems like a total bargain compared to this hunk of junk.

Funny. I guess it's all what you're used to. I was in LAX this weekend, visiting my aunt, who has Tivo. It was my first encounter with that device since getting Moxi four months ago. I was quite surprised but after using the Moxi for so long, the Tivo really wasn't very intuitive to me. "Now playing list?" To me, that sounds like what's on TV RIGHT NOW, not my list of recorded programs. Tivo's grid guide is nice, but I've got to say that I like the fact that Moxi shows the network logos; as a visitor to LAX, trying to decipher all of the "K---" call signals was frustrating, but that's all Tivo would show me. Not to knock Tivo, but despite the shortcomings of Moxi, I'm very pleased with the device and am also quite accustomed to it. I'm also glad/lucky that I've not experienced many of the technical problems that have plagued others here. Again, I guess it all comes down to what you're used to, and whether you're willing to drop several hundred dollars to purchase a device that will eventually be obsolete AND pay a monthly subscription fee. I, for one, am not.

kyleki

02-14-06, 10:46 AM

How long will that piece of hardware last until they go MPEG4 and it's obsolete? The new Tivo seems like the best option. Can record two things at once. Can record cable, sat, or OTA. Huge storage and the best interface. Then you aren't tied to any cable or sat company.
I feel the VIP622 provides all of these for me. The only thing it doesn't address is being tied to a single cable or sat company, but I don't mind. I actually like the fact that it's a receiver provided by Dish Network. This guarantees me compatability with their service as well as OTA.

1) It's an MPEG4 receiver
2) It has 3 tuners (2 for satellite, 1 for OTA)
3) 320 GB HD
4) Awesome interface!

Detailed Info (http://www.dishactivations.com/pdf/QuickFacts_622.pdf) (pdf)
Product Review & Interface Screenshots (http://www.satelliteguys.us/showthread.php?t=56125)

chazzz

02-14-06, 11:53 AM

I think that frequency just represents the one to which the Moxi's internal cable modem is tuned to receive downstream signals, which may vary by cable system. For example, your cable system may deliver digital TV channel(s) at the 705 MHz frequency I list in the FAQ, so they use 833 MHz as their cable modem frequency instead. (Somebody correct me, if I'm wrong.) In that respect, the signal level is the important factor.

Unfortunately, there is quite a bit of evidence that the Downstream Power readings in the Moxi's On-Screen Diagnostics are no longer accurate. "slim79", who I believe is a cable technician who troubleshoots Moxi's, has posted that the Moxi's readings are not the same as the more definitive readings taken with a signal level meter. Consistent with this, even though the signal level readings on my Moxi are always around -14 to -15 (theoretically borderline for severe problems), I experience very few problems with pixelation or audio dropouts. It sounds like you are in the same situation.

It's all a bit crazy. Under previous software version 3.0, the Downstream Power readings likely were accurate, but the Upstream Power readings were completely non-functional (as I recall, Upstream Power always read around 0 dB, and it should have been somewhere between about 40 and 55 dB). Now, under software version 3.2, the Upstream Power reading seems to be functioning, but the Downstream Power seems to be quite inaccurate. The readings on the Moxi apparently change when splitters or attenuators are added, though, so it seems to be reading something. Perhaps it just reads about 8-10 dB lower than the actual level?

It also seems like the Moxi is very susceptible to problems when the Downstream Power is even slightly on the positive side. This, combined with the apparent inaccuracy in the reading may mean that the best Downstream Power range, as displayed on the Moxi, is around -20 to -10 dB. Who knows? I guess I should change the FAQ, particularly since this is such a common issue, but I don't know the best advice. slim79, are you there? Any ideas?

chazzz, perhaps it would be more useful to look at the signal-to-noise ratio (SNR) readings on the tuner screens when you are tuned to HD channels. I think they are accurate and should give you a better measure of the level of the usable signal on the relevant channels. The Downstream Power reading is really only telling you about the overall signal level at the one frequency at which your cable modem is communicating (it just so happens that this is typically in the same frequency range as the HD TV channels). Incidentally, the SNR readings seemed to be off by a factor of 10 under software version 3.0. For example, it would read 300 dB when it was really 30 dB. This seems to be corrected under version 3.2, but the whole area has been quite a mess.

Thanks for the replies splinke and slim79. I checked the SNR on both tuners on different channels and it's pretty steady around 32-33 which looks like it should be OK according to the FAQ.

I just had a Charter tech over and guess what? According to him everything "looks good". Sigh. On the OSD right now my power level is at -15.2 and I'm not having any issues. According to the tech on his signal meter my low band channels were at +6 and the high band at -2 right now at the Moxi connection. He checked the feed outside and claimed that both low and high band were at +10 which I think to be kind of strange.

I'm not sure how the OSD power level coincides with low band / high band readings since the power level on the OSD isn't tuner specific - but regardless there is no doubt the reading on the Moxi power level is off by some factor. When the tiling is at it's worst my OSD power level read -8 which probably translates to a really strong signal on the cable guys's signal meter.

I called Charter back and I *think* I've finally convinced them to get a guy over during prime time TV when my problems are the worst. Until then I will keep playing around with the attenuator I picked up to see if I can get it dialed in.

splinke

02-14-06, 12:30 PM

Thanks for the replies splinke and slim79. I checked the SNR on both tuners on different channels and it's pretty steady around 32-33 which looks like it should be OK according to the FAQ.

I just had a Charter tech over and guess what? According to him everything "looks good". Sigh. On the OSD right now my power level is at -15.2 and I'm not having any issues. According to the tech on his signal meter my low band channels were at +6 and the high band at -2 right now at the Moxi connection. He checked the feed outside and claimed that both low and high band were at +10 which I think to be kind of strange.

I'm not sure how the OSD power level coincides with low band / high band readings since the power level on the OSD isn't tuner specific - but regardless there is no doubt the reading on the Moxi power level is off by some factor. When the tiling is at it's worst my OSD power level read -8 which probably translates to a really strong signal on the cable guys's signal meter.

I called Charter back and I *think* I've finally convinced them to get a guy over during prime time TV when my problems are the worst. Until then I will keep playing around with the attenuator I picked up to see if I can get it dialed in.
Thanks for posting your numbers. I think the Downstream Power reading on the Moxi should be somewhere around the "high end" reading on the cable guy's signal meter, depending on exactly what frequency he considers the high end. The results indicate that the Moxi's reading is WAY off--about 13 dB too low when it is reading -15 dB.

High end signals are more easily lost over lengths of cable and splitters (e.g., from the entry point on your home to your Moxi), particularly if the cable is the thinner RG-59 variety and/or the splitters are not certified for high frequency use. That might explain the difference in signal level at the Moxi for the low end vs. the high end.

What is the level of your attenuator? Is it around 6-7 dB to account for the change on the Moxi from -15 to -8 dB? If the Moxi consistently reads about 13 dB too low, then your pixelation at the -8 dB reading would actually be occurring at about +5 dB.

If you're curious, you could also try checking the tuner SNRs when you are having pixelation problems or after removing the attenuator.

MoxiGuy

02-14-06, 12:49 PM

We're looking to do a video news report about Moxi in SoCal. Our crews will be in the Santa Monica and Beach Communities on Friday Feb 24th and Saturday Feb 25th. We'd like to visit you at home. If interested and available please send me a PM.

guffy1

02-14-06, 12:57 PM

Can I hook up an external hard drive to my Moxi box?

If so, can someone point me to any info about this?

Im sure this is probably covered in the thread somewhere, but gezz, such a long thread..

I really like my new Moxi, but man do I need more hard drive space :(

splinke

02-14-06, 01:16 PM

Can I hook up an external hard drive to my Moxi box?...
No, not in the forseeable future. Check the FAQ (link in my signature) for more Moxi info.

jfell99

02-14-06, 03:43 PM

WOW! I thought I was the only one....I have the exact same issue! I haven't moved or changed anything, so I do not know what is causing it for me. I hope we can find some answers...

Hey,

So i think i found my solution. results may vary for you - thanks splinke.

My problem was indeed that the cable wire coming into the moxi was picking up interference - from what i do not know. I had ruled that out because the interference continues even when booting up or watching a paused recorded program - but when i unplugged the wire, no more interference.

Odd.

So i switched the wires around, and it's as good as new. Hope this helps, and i'll let you know if it comes back.

Tmblweed

02-14-06, 03:45 PM

hi all,

i've had the Moxi for a few months now (through Adelphia in W. LA / Santa Monica), and there's been 3 problems that I've had, andit would really help if I could get some advice/help from others who have more experience than me. :)

1) You know how when you watch TV, and you change channels, there's always this blue bar at the bottom of the screen that lists the channel number, program name, time duraction, etc.? Normally, if you press the "clear" button, the whole blue bar goes away and you can see the whole screen.

periodically, the "clear" button acts in a strange way. The entire blue bar stays, while only certain items are cleared. The channel number will disappear, but the program name will remain, etc. The only way I can fix the problem is by yanking the power cord and rebooting Moxi. I was wondering if anybody else had the same problem and could help me out.

2) When Moxi lists the program name, sometimes if it's a long name, it cuts it off. Is there any way to see the entire name?

3) If I was watching Ch. 2 and wanted to see what was on Ch. 114 without changing channels, is there any way to do so without either changing channels or bring up the "channel lister" and scroll through all one-hundred-all channels?

thanks for your help!!

gjlowe

02-14-06, 03:55 PM

Hey,

So i think i found my solution. results may vary for you - thanks splinke.

My problem was indeed that the cable wire coming into the moxi was picking up interference - from what i do not know. I had ruled that out because the interference continues even when booting up or watching a paused recorded program - but when i unplugged the wire, no more interference.

Odd.

So i switched the wires around, and it's as good as new. Hope this helps, and i'll let you know if it comes back.

Interesting....which cables did you move around? Anything specific I should look for? I will try messing with it when I get home tonight and report back. Thanks!

splinke

02-14-06, 05:04 PM

...1)...periodically, the "clear" button acts in a strange way. The entire blue bar stays, while only certain items are cleared...
This is a known bug, although I have never seen it myself. From the "Channel information bar does not completely clear" topic in the "BUGS" section of the FAQ: "When bringing up the channel information bar, and then dismissing it with the clear button, not all of the information is cleared off of the screen. It will eventually fix itself, or you can do it manually by rebooting." One thing I could suggest is that you can do a slightly more elegant "soft reboot" by pressing and holding the Reset button on the front of the Moxi.

2) When Moxi lists the program name, sometimes if it's a long name, it cuts it off. Is there any way to see the entire name?

Also from the FAQ: "Long show titles truncated. Under v3.0, the ends of long show titles are cut off. This problem is improved, but not eliminated, in v3.2 -- the titles are shortened rather than cut off. Future fixes are also possible."

3) If I was watching Ch. 2 and wanted to see what was on Ch. 114 without changing channels, is there any way to do so without either changing channels or bring up the "channel lister" and scroll through all one-hundred-all channels?
Try manually entering the channel number with the number buttons on your remote after bringing up the channels list with the Moxi button (you may have to type relatively fast). I think that works, although I'm not 100% sure.

splinke

02-14-06, 05:18 PM

Interesting....which cables did you move around? Anything specific I should look for? I will try messing with it when I get home tonight and report back. Thanks!
Your best bet is to make sure that all of your connections are solid, that all of your components are grounded to a common ground, and that you don't have power cords running in close proximity to video/audio cables. Sometimes, you can't avoid the last two issues, and they won't necessarily cause any problems, but you should probably keep them in mind for troubleshooting purposes. If the problem is still there, you can try unplugging all components except the TV and Moxi, and then try different coaxial and/or audio/video cables, if necessary. If the problem goes away, plug your other components back in and power them up one-by-one, and check to make sure the problem has not returned.

Stoton_Cust

02-14-06, 06:26 PM

Hi. I need a little help. I have a MOXI DVR box. I am currently sending the audio to my receiver via the Digital output and I'm sending the audio to my DVD / VCR recorder via the Red/White audio cables.

What I want to do is be able to send the audio to 3 devices. I want to continue to send the audio to the receiver with the digital audio cable, but I want to split the Red/White audio and send it to both my TV and to the DVD/VCR recorder.

I have been trying to find an audio splitter type cable that will allow me to do this, but I haven't been able to.

Can someone tell me if one exists? and if so, where can I get one?

Any help is appreciated. Thanks!

primetimeguy

02-14-06, 07:20 PM

Stoton_Cust

02-14-06, 08:41 PM

A couple of these should work for you

http://www.radioshack.com/product/index.jsp?productId=2103793&cp=&kw=rca+y+adapter&parentPage=search

That product is "female" on both ends. I need "male" on one end with 2 "females" on the other don't I?

primetimeguy

02-14-06, 09:40 PM

That product is "female" on both ends. I need "male" on one end with 2 "females" on the other don't I?

I was thinking you could make it work by running RCA cables from the Moxi to the "Y"s and then another RCA out from that to the other device.

Or you can go with this

http://www.radioshack.com/sm-monster-standard-1-male-to-2-female-rca-y-adapter--pi-2131116.html

I know its Monster so if you look around you can probably find something else for half the cost but $10 isn't bad.

StockInv

02-15-06, 12:02 AM

My channel guide has disappeared. There is no way to see future listings. I've tried rebooting, but it didn't fix the problem. Does anyone have a solution?

slim79

02-15-06, 12:15 AM

I just had a Charter tech over and guess what? According to him everything "looks good". Sigh. On the OSD right now my power level is at -15.2 and I'm not having any issues. According to the tech on his signal meter my low band channels were at +6 and the high band at -2 right now at the Moxi connection. He checked the feed outside and claimed that both low and high band were at +10 which I think to be kind of strange.

I'm not sure how the OSD power level coincides with low band / high band readings since the power level on the OSD isn't tuner specific - but regardless there is no doubt the reading on the Moxi power level is off by some factor. When the tiling is at it's worst my OSD power level read -8 which probably translates to a really strong signal on the cable guys's signal meter.

Genrally you look to have at least +10 on your low channel and your high channel at the ground block(connection in house box) for me this would be channel 2 and channel 117 in your 860MHz plant it may be a higher channel on the high side. Both of these channels are analog and are used in setting up the tilt(difference between ch2 output and ch117 output in amp) Typically digital channels are put out at a lowere power( for a 64QAM usually 8-10 db lower for 256QAM around 6 db) so while analog channel 117 is +10 the 256 QAM channel on 116 may only be + 4. also as splinke mentions signal attenuates more rapidly through lengths of cable at higher frequencies and there is a certain amount of loss associated with each splitter(slightly different on low channel compared to high but not real significant) the problem with digital channels is they might not be well balaced leaving the head end and this can cause a lot of variation in signal level in that area and makes it much harder make the moxi function properly. I would say the main problem still appears to be the fluctuation which appears to be rather extreme. A normal amount of fluctuation might be a 3-4db or a little more depending on temperature changes and AGC(signal also attenuates at a different rate based on temperature though it takes a pretty large change in temp to create significant differences in signal this is what thermal AGC attempts to compensate for) I have noted in many cases with the innacurate docsis levels now small changes in signal showed no change in downstream power. so 7db change in your docsis may actually be a much larger change. one of the most common reading I see out there is -14.9 for whatever reason 100s of boxes have this even though they have varying levels of signal. If I were the tech I would be looking at history graphs for the docsis in the moxi relative to history graphs of your cable modem or others in the area to see if they are all experiencing the same changes in power levels and then try to narrow it down to the amp they have in common.

slim79

02-15-06, 12:26 AM

in my experience tiling due to high signal level at the moxi is not reflected in the SNR for tuner 1 or 2 other than tuner 2 consistently showing lower SNR by a few points. SNR is Good though tiling is happening. Problems with quality of signal getting to the moxi should be reflected in SNR though. Is it possible the problem is more apparent on the alternate tuner. try recording then changing to some problem channels generally the problem with high signal shows up on tuner 2 first and is often missed due to this fact. If the input to an amplifier is being overdriven say at night when signal is a little stronger due to temp. and AGC this should result in poor SNR and could cause tiling this would be my second guess if levels to the moxi are not reaching higher that +1 on any 256 QAM channel.

jfell99

02-15-06, 02:50 AM

Interesting....which cables did you move around? Anything specific I should look for? I will try messing with it when I get home tonight and report back. Thanks!

The only wiring i changed is the coax cord coming from the cable outlet. When i unplugged the cable cord from the wall (easier to get to than the one in the back of the moxi) the interference went away.

The easiest way to test and see if this is your problem is to load up one of your recorded shows, go to a dark scene where you see the intereference and pause it. You should still see the interference. Then unplug the cable from the wall. If the interference goes away - there's your culprit. Switch it for another coax cord or check the splitter (if applicable) to see if another outlet works.

mvpgoblue

02-15-06, 02:14 PM

New one, for me at least...I haven't see this described anywhere on the thread.

A couple of weeks ago, I recorded "Bones" on SD Fox. It seemed to record as normal, and showed up in the "Recorded TV" area.

We went to watch the show, and started it as normal. When it came time to FF through the first commercial break, things got *really* weird. After pressing FF, the screen got totally mangled. I guess I'd call it "severly pixelated." Kind of like those filters they use to mask someone's face but it was the whole screen. Then the Moxi seemed to stop responding. The FF amount didn't really seem to always corellate with how long it was between pressing FF and then Play. Sometimes it would hang and only be retrievable by pressing Stop, which takes you back out to the recorded TV menu (then pressing resume would result in restarting where you had started fast forwarding. Other times, pressing FF, waiting a few seconds then pressing play would result in the show being FFwded through at least part of the commercial break, but, like I said, a seemingly random, short amount of time.

The problem hasn't happened before, or since [knocks wood]. Anyone ever see this before?

putty469

02-15-06, 02:16 PM

My channel guide has disappeared. There is no way to see future listings. I've tried rebooting, but it didn't fix the problem. Does anyone have a solution?

I am also in St. Louis, and just started having this problem. It has happened twice, and both times a reboot was the only way to solve the problem. Just to be clear, my issue is that each channel in Channel Guide says "no data" in the current show and future listings. Magically, when I change the channel the current show correctly displays on the status bar, but no future listings.

volstate

02-15-06, 03:52 PM

I just got my MOXI installed yesterday as a trial. I've been a DTV w/ TIVO subscriber for years but was frustrated by the lack of HD locals and the poor reception on DirecTV local channels in my area.

It had been so long since I'd watched any analog cable... I can't believe how bad the picture on the analog side is! To make matters worse, "basic cable" is the majority of the channels.
The HD channels are really quite nice. I'd never actually run HD on my panasonic plasma display before so I was very impressed by the HD picture.

One question I have though.. I tried to record an HD movie at the same time as NBC HD olympic events. The Olympics on NBC recording was flawless. The HD movie that was recoreded at the same time fades out about every 5 seconds... it "pixalates" and sound drops. Is this likely a limitation of the MOXI's ability to write 2 HD streams at the same time?

black_macleod

02-15-06, 04:06 PM

I had the exact opposite reaction as you. I think SD cable channels look much better than my Dishnet ones looked - but neither are great compared to HD :-)

I've been told that when recording HD its better to have the MOXI on an SD channel - which doesn't help if you want to watch an HD program at the same time. Now it SHOULD work fine, but .... maybe a signal strength issue too, as mine has worked fine since Charter fixed my line.

cirtes

02-15-06, 07:11 PM

The other day I did a search for "Boxing" in the Find & Record screen and a program was shown on HDNet, Channel 931.

Has anyone else seen similar listings in the search. AFAIK, Adelphia in SoCal does not carry HDNet and I cannot switch to channel 931.

I'm on the Van Nuys head-end in the Valley.

phatty

02-15-06, 08:15 PM

New one, for me at least...I haven't see this described anywhere on the thread.

A couple of weeks ago, I recorded "Bones" on SD Fox. It seemed to record as normal, and showed up in the "Recorded TV" area.
........ After pressing FF, the screen got totally mangled. I guess I'd call it "severly pixelated." ........?

This is a problem I have ran into many times with the Moxi. The problem comes and goes and only happens on digital channels. Although now in STL everything is 100% digital. Usually when I have the problem I will get 1 or 2 random pixels pop up during the playback of the problem but this does not always happen. I have had plenty of times where everything plays back fine, but fastforwarding becomes a real pain due to the pixels blocking whats going on in the screen to know when to stop. Every time I call charter to bitch by the time a tech shows up the problem is gone and according to the techs I couldn't ask for a better signal coming into the house.....

Unfortunatly I don't know what else to do, since the problem comes and goes I do not believe it would be caused by a defective moxi though since the problem comes and goes and works plenty more than it doesn't. I have seen postings mentioning that the moxi tends to be more picky on the signal than most other boxes so that makes me believe that is the most likely cause of my problems.

-Phatty