Moxi ( Motorola BMC90xx ) Q&A and Discussion Thread [Text View] - Page 24

slim79

02-16-06, 11:15 PM

So it is definitely my coax cable coming into the Moxi. The purple scrolling bars disappeared when I paused some recorded content and removed the coax. The problem is, I moved all other wires away from it (except other coax which I can't separate), and I can't get it to go away. Isn't other coax so low power it would have no effect? What else can I try? Is there some adapter I can introduce between the Moxi and the coax that can dissipate the interference? I also don't know why this would have just appeared in the last month when I have made no changes to my wiring cabinet, etc.

are there 2 horizontal bars scrolling vertically? It is likely this is being induced by electrical interference

do you have any devices with a grounded plug plugged into a strip that is plugged into a grounded outlet?

do you see it on all tv's

you may try using a ground lift to determine if this is the problem.

there are also filters that may help eliminate this but I have had to remove them before due to them picking up over the air interference that knocks out digital channels at the same frequency as the over the air broadcast. depending on the frequency of your digital channels and over the air brodcast this may or may not be a problem for you.

you may also try removing the ground wire for cable to see if that eliminates the problem. this may indicate there is some stray voltage being carried on whatever it is grounded to or it could be induced by a active device on the cable plant or voltage on whatever the cable plant is ground on.

joe221

02-17-06, 12:44 AM

Nope, 4.1

Hell, not even 4.0 :eek:

jfell99

02-17-06, 01:11 AM

slim79

02-17-06, 01:38 AM

I'm getting a code on my moxi mate display "rd16". I had it installed today. It seems to be operating normally. Couldn't find this code on Digeo's site or splinke's FAQ. Anyone know what this means?

I beleive it means the firmware needs to be updated through synchronizing with the main moxi unit. this can be forced to happen and to check for connectivity but it should happen eventually on it's own if it has proper connectivity to the main unit.

gjlowe

02-17-06, 08:36 AM

are there 2 horizontal bars scrolling vertically? It is likely this is being induced by electrical interference

do you have any devices with a grounded plug plugged into a strip that is plugged into a grounded outlet?

do you see it on all tv's

you may try using a ground lift to determine if this is the problem.

there are also filters that may help eliminate this but I have had to remove them before due to them picking up over the air interference that knocks out digital channels at the same frequency as the over the air broadcast. depending on the frequency of your digital channels and over the air brodcast this may or may not be a problem for you.

you may also try removing the ground wire for cable to see if that eliminates the problem. this may indicate there is some stray voltage being carried on whatever it is grounded to or it could be induced by a active device on the cable plant or voltage on whatever the cable plant is ground on.

Thanks for the help everyone. Slim79--

--They ARE moving vertically.
--Everything is plugged into a Balanced Power Technologies power isolator/cleaner plugged into a dedicated 20 amp circuit (dedicated to a single, hospital-grade outlet that feeds all of the A/V stuff)
--I only have the Moxi box, and the scrolling bars do not appear on any of the TVs in my house that use just the internal cable tuner
--The only OTA digitals I can receiver are on RF channels 56 and 25, if that means anything.

Are you suggesting that I remove the ground wire that is attached to the main ground outside my house? Is this dangerous at all?

But also, on a simpler note, you should try using a different coax cord first. It may be just a matter of the current cord getting tweaked somehow so now it is picking up the interference. That seems like the simplest fix.

jfell99-- Unfortunately, this is a piece of coax coming directly from my junction box, and is wired through the ceiling of my basement. What I can try is to use a different coax piece in the bundle, since I have another that feeds my Media Center PC. I don't see lines on that feed, but again, that one is not going to the Moxi. I will let you know the results.

MoxiGuy

02-17-06, 10:29 AM

I'm coming to the SoCal area on Saturday, February 25th. I'll have a box with some of our in-progress features. I'd love to meet with you and get your feedback

We should have a sign-up sheet posted to the Digeo site later today.

Santa Monica (10:00 AM – 12:00 Noon)
Hotel Casa Del Mar
1910 Ocean Way
Santa Monica, CA

Anaheim (4:00 PM – 6:00 PM)
Anaheim Marriott
700 Convention Way
Anaheim, CA

joe221

02-17-06, 11:57 AM

kzam

02-17-06, 08:54 PM

MoxiGuy

02-17-06, 09:05 PM

I shoulda figured you'd pick the weekend I would be out of town! :(ouch! I'll have to catch you on the next trip.

RecordingArts

02-18-06, 12:07 AM

HI!
I live literally across the street from Hotel Casa Del Mar and would love to come see it. Let me know how to sign you.
Thanks!
-Vincent

I'm coming to the SoCal area on Saturday, February 25th. I'll have a box with some of our in-progress features. I'd love to meet with you and get your feedback

We should have a sign-up sheet posted to the Digeo site later today.

Santa Monica (10:00 AM – 12:00 Noon)
Hotel Casa Del Mar
1910 Ocean Way
Santa Monica, CA

Anaheim (4:00 PM – 6:00 PM)
Anaheim Marriott
700 Convention Way
Anaheim, CA

slim79

02-18-06, 12:24 AM

Are you suggesting that I remove the ground wire that is attached to the main ground outside my house? Is this dangerous at all?

this is probablly not the answer...though it might not hurt just to disconnect it and check if there is a change there shoud be no real danger there. I had a the same problem when I had my moxi plugged into a power strip that also had my media center pc on it. I never really isolated the problem....I ended up moving my pc and have not seen it since I think it was either my computer or the subwoofer.

joe221

02-18-06, 02:30 AM

ouch! I'll have to catch you on the next trip.

Hope so! It's B-Day week, going to Vegas for family. Maybe I'll win enough to buy the Sony or TiVo HD-PVR! :p

MoxiGuy

02-19-06, 04:38 AM

RSVP here (https://secure.digeo.com/contacts/moxiguy.jsp) for the events in Anaheim and Santa Monica. (Saturday, February 25).

black_macleod

02-19-06, 01:15 PM

Man, did Charter St. Louis do a firmware upgrade or something last night? My Moxi menus and channel lists are absolutely flying today, almost zero button lag. Nice!

I usually button mash hard for turbo scroll and it took off so fast it scared me. Needless to say I missed my target channel, hehe.

TheWaxGrid

02-19-06, 09:00 PM

HDNet is coming, in a few days. They're jumping the gun. I think it starts in previews on the 18th.

Well, I didn't see an addition of HDNet, but I did see Adelphia added ESPN2 HD. It is better than nothing, but I was looking forward to HDNet. That is the least they can do with the recent increase in subscription fees!

joe221

02-19-06, 10:22 PM

Well, I didn't see an addition of HDNet, but I did see Adelphia added ESPN2 HD. It is better than nothing, but I was looking forward to HDNet. That is the least they can do with the recent increase in subscription fees!

They announced it about a month ago. Now they just have to deliver.

dagware

02-20-06, 03:18 PM

RSVP here (https://secure.digeo.com/contacts/moxiguy.jsp) for the events in Anaheim and Santa Monica. (Saturday, February 25).
FYI, I just RSVP'ed for Anaheim.

-Dan

IfixitBIG

02-20-06, 03:39 PM

My wife decided a meeting on the west coast about the Moxi did not need me there. The price of a plane ticket I think was the problem. Anyway, can we have someone "blog" the face-to-face? Let us know what is going on?

Maybe a good name for the meeting should be Moxi-paluzza!

TheWaxGrid

02-20-06, 04:35 PM

Yeah, I just checked my Adelphia bill, it lists all the new HD channels coming out soon (HDNet. iNHD, etc.). So it seems they will be introducing HDNet soon, though it is still bummed about the cable rate increases though.

Penton-Man

02-20-06, 07:18 PM

Sketcha

02-20-06, 08:56 PM

slim79

02-20-06, 11:54 PM

Moxi will be supporting a usb 2.0 harddrive. When you plug in the harddrive the first time it will be formatted(or ask you to format). From there that content can be accessed from that moxi and only that moxi. =-) =-(

joe221

02-21-06, 12:39 AM

splinke

02-21-06, 02:30 AM

My local charter claims that the Moximates are coming soon. After a good amount of reading here, I think I may opt to stay with what I've got which are 2 Moxi boxes; one in the living room and one in the master bedroom. So...

Do I understand it correctly that both the Moxi and Mate share the same 2 tuners? So if you're watching one channel in one room and a different one in the other, you cannot record a third? If so, this would halve the recording ability for the same price. Both of our HDDs are getting a good workout, so I don't think we would benefit much from the double sized HDD. Couple that with the fact that my wife prefers her late night recordings in the bedroom while I prefer mine in the living room so there is rarely a time where we wish we could access the other room's recordings.

Whatdya' think?

Thanks
If you've got two functioning 9012's for the same price that they would charge for a 9022 plus a Moxi Mate, you should definitely stick with the two 9012's. With the Moxi Mate configuration, there would only be the two tuners in the 9022, so you would only be able to do two channels at a time between the two TV's (technically, you could watch a third program that was previously recorded). In addition, the Moxi Mate can only deliver standard definition, so if you have two HD displays, you could not use the HD capability on one of them. Presumably, they would charge a lower monthly fee for the 9022+Moxi Mate than two 9012's, but perhaps not.

primetimeguy

02-21-06, 07:59 AM

If you've got two functioning 9012's for the same price that they would charge for a 9022 plus a Moxi Mate, you should definitely stick with the two 9012's. With the Moxi Mate configuration, there would only be the two tuners in the 9022, so you would only be able to do two channels at a time between the two TV's (technically, you could watch a third program that was previously recorded). In addition, the Moxi Mate can only deliver standard definition, so if you have two HD displays, you could not use the HD capability on one of them. Presumably, they would charge a lower monthly fee for the 9022+Moxi Mate than two 9012's, but perhaps not.

By turning off the power of the MoxiMate it just passes through the cable signal and you can use your TV tuner. Therefore you can actually be recording two shows while watching a third on the MoxiMate TV and then watching a recorded show on the other TV. Without the possibility of the pass through I would not have chosen the Moxi.

Sketcha

02-21-06, 11:14 AM

By turning off the power of the MoxiMate it just passes through the cable signal and you can use your TV tuner. Therefore you can actually be recording two shows while watching a third on the MoxiMate TV and then watching a recorded show on the other TV. Without the possibility of the pass through I would not have chosen the Moxi.

True, but both of my TVs are hooked up A/B. Therefore I can record 4 channels while watching 2 other (albiet SD) channels; one on each TV for a total, possible 6 channels at once. If my TVs had built-in digital tuners, that, of course would expand my abilities further.

Sketcha

02-21-06, 11:16 AM

If you've got two functioning 9012's for the same price that they would charge for a 9022 plus a Moxi Mate, you should definitely stick with the two 9012's. With the Moxi Mate configuration, there would only be the two tuners in the 9022, so you would only be able to do two channels at a time between the two TV's (technically, you could watch a third program that was previously recorded). In addition, the Moxi Mate can only deliver standard definition, so if you have two HD displays, you could not use the HD capability on one of them. Presumably, they would charge a lower monthly fee for the 9022+Moxi Mate than two 9012's, but perhaps not.

That pretty much sews it up. We do have 2 HDTVs.

Thanks, Splinke.

SwordPlay

02-21-06, 01:53 PM

Well, Charter tried to do another update to the Moxi a couple of days ago and now my premium channels are not comming in.

Basically, they are listed on the EPG, but when I go to watch, it gives me a message to add the channel if I don't subscribe to it.

Charter tried to do a hard re-set and I performed two soft resets, but no luck. Everything else (analog and non premium HD channels) seem to be working ok. They also said that everything looks good on my account.

Any idea of what could be the problem?

MoxiGuy

02-21-06, 04:47 PM

In who's lifetime?Ouch! Deserved, but still, Ouch! We have the bare bones of this working in the lab, and I'm planning to bring a version down this weekend. I don't know when it will make it through to release... but the good news is that it exists. I haven't been able to say that before. (Maybe I could have said it, but not truthfully). This will be the first demo of this capability to any audience other than employees.

joe221

02-21-06, 04:58 PM

Ouch! Deserved, but still, Ouch! We have the bare bones of this working in the lab, and I'm planning to bring a version down this weekend. I don't know when it will make it through to release... but the good news is that it exists. I haven't been able to say that before. (Maybe I could have said it, but not truthfully). This will be the first demo of this capability to any audience other than employees.

Remember, it's jabbed "with love". ;) So, when it's ready. If you can say, will it be a Moxi HDD or will my 250G in a USB 2 external case waiting in my closet be OK? I'm pissed that I can't make the show, durn! Maybe next year's CES! :D

gjlowe

02-21-06, 05:00 PM

black_macleod

02-21-06, 05:08 PM

With all due respect MoxiGuy, because I really like the Moxi product, the longer you wait on features such as expandable storage and home network integration, the more chance you take of having an irrelevant product. Windows XP Media Center Edition is getting better, and with Vista, will be super easy for an average user to install and use (and with CableCard support, will be able to record premium HD content). I hope for Moxi's sake (and Moxi users' sake), that these extended functions come sooner than later, or we may find it go the way of the ReplayTV.

Cable card is going bye bye

Sketcha

02-21-06, 05:13 PM

I'm not holding my breath for the expandable HDD. Just going to pretend I didn't read this and keep on limping along with what I have. If it comes out before the end of the year, I'll be thrilled.

joe221

02-21-06, 05:26 PM

Cable card is going bye bye

For CableCard II
So?

black_macleod

02-21-06, 07:04 PM

I'll have to find the link I pasted .... I think it was in another thread .... about CableCard (even II) being (possibly but probably) forgotten pretty soon.

splinke

02-21-06, 07:24 PM

CableCard vs. DCAS from ArsTechnica (http://arstechnica.com/guides/other/cablecard.ars/1)

black_macleod

02-21-06, 07:28 PM

CableCard vs. DCAS from ArsTechnica (http://arstechnica.com/guides/other/cablecard.ars/1)

yea thanks, I guess I over-quoted when saying it was going to "go away", my apologies

:cool:

jaywatts

02-22-06, 08:57 AM

Howdy Joe and all, it's been a while......Yeah Charter(northern Michigan) told me back in Nov-Dec that they would be getting the Mates soon. I told my local tech how much fun he would be having with the audio noise and other Mate issues.....something that makes me wonder........how does this product still exist when a simple bug such as the fast forwarding to live problem can't be fixed? This bug or "normal moxi feature" was really giving me a royal case of the red a** yesterday. It took me a few minutes to work around this lovely bug just to get back to my program after the commercial!!! If something this simple can't be fixed, WHY FREAKIN' BOTHER???!!!!!!!??????!!!! It's bad enough that I've actually lost my buffer before on this issue and had to wait a few days to see the end of the movie I was watching. Now if that's not sad and inexcusable, I don't know what is.........

gjlowe

02-22-06, 11:46 AM

this is probablly not the answer...though it might not hurt just to disconnect it and check if there is a change there shoud be no real danger there. I had a the same problem when I had my moxi plugged into a power strip that also had my media center pc on it. I never really isolated the problem....I ended up moving my pc and have not seen it since I think it was either my computer or the subwoofer.

Funny you should mention this. Last night I was able to isolate the conditions that cause the scrolling bars. Just to let you know how my system is set up, I have the Moxi connected to my Denon 3805 receiver via component cables, which is in turn connected to a Sony VPL-HS10 projector via component. My HTPC is connected directly to the projector via DVI. The scrolling bars appear when these two conditions are met:

1) I have the incoming coax cable connected to the Moxi.

2) I have the DVI connected to the HTPC.

As soon as I remove either of those two cables, the bars go away. In fact, I can even connect the DVI to the Moxi and leave the coax connected and the bars go away (as a side note, this is the first time I had tried using the DVI on the Moxi and it worked perfectly...woo hoo!). If I leave the DVI connected to the HTPC, start some recorded content on the Moxi, and disconnect the coax cable, the bars also go away. So there is definitely some interference from the HTPC. I will try moving it to a different power strip to see if that works as well.

chazzz

02-22-06, 04:14 PM

Genrally you look to have at least +10 on your low channel and your high channel at the ground block(connection in house box) for me this would be channel 2 and channel 117 in your 860MHz plant it may be a higher channel on the high side. Both of these channels are analog and are used in setting up the tilt(difference between ch2 output and ch117 output in amp) Typically digital channels are put out at a lowere power( for a 64QAM usually 8-10 db lower for 256QAM around 6 db) so while analog channel 117 is +10 the 256 QAM channel on 116 may only be + 4. also as splinke mentions signal attenuates more rapidly through lengths of cable at higher frequencies and there is a certain amount of loss associated with each splitter(slightly different on low channel compared to high but not real significant) the problem with digital channels is they might not be well balaced leaving the head end and this can cause a lot of variation in signal level in that area and makes it much harder make the moxi function properly. I would say the main problem still appears to be the fluctuation which appears to be rather extreme. A normal amount of fluctuation might be a 3-4db or a little more depending on temperature changes and AGC(signal also attenuates at a different rate based on temperature though it takes a pretty large change in temp to create significant differences in signal this is what thermal AGC attempts to compensate for) I have noted in many cases with the innacurate docsis levels now small changes in signal showed no change in downstream power. so 7db change in your docsis may actually be a much larger change. one of the most common reading I see out there is -14.9 for whatever reason 100s of boxes have this even though they have varying levels of signal. If I were the tech I would be looking at history graphs for the docsis in the moxi relative to history graphs of your cable modem or others in the area to see if they are all experiencing the same changes in power levels and then try to narrow it down to the amp they have in common.

The tech did check ch. 2 and 117 at the ground block and claimed +10 on both.

I have been working really hard to document my numbers at different times of the day. After reviewing for the past week or so it doesn't seem that any of the SNR or power level readings have changed that much at all. my power level is consistent now usually at -15.1. I can get that down even further with an attenuator. Sometimes that helps a little sometimes it does not. After my experience using the attenuator over the past week I'm 99.9 percent sure my problems are not due to a strong signal. I have a dial on my attenuator and I see tiling sporadically at any setting on the dial. About halfway on the dial cuts my signal completley.

I still have not been able to get anyone from Charter over that knows what the hell they are doing or is willing to take the time to figure it out.

VERY frustrated.

Thank you all though for your replies I have learned alot, just wish I had the proper tools and access to look at this stuff myself instead of rolling the dice with Charter techs.

chazzz

02-22-06, 04:19 PM

I beleive it means the firmware needs to be updated through synchronizing with the main moxi unit. this can be forced to happen and to check for connectivity but it should happen eventually on it's own if it has proper connectivity to the main unit.

It's been over 2 weeks now and still have the code. Moxi Mate functions fine otherwise.

splinke

02-22-06, 04:39 PM

I think the "rd16" code is the firmware version in your Moxi Mate. This should be at least "rd19". You can try to force a firmware update by unplugging the Moxi Mate, then pressing and holding the "power" and "channel-up" buttons while plugging it back in. After displaying the "rd" number, the time of day should appear in the LED display.

splinke

02-22-06, 04:47 PM

The tech did check ch. 2 and 117 at the ground block and claimed +10 on both...I have been working really hard to document my numbers at different times of the day. After reviewing for the past week or so it doesn't seem that any of the SNR or power level readings have changed that much at all. my power level is consistent now usually at -15.1. I can get that down even further with an attenuator...
Since the version 3.2 software update, my downstream modem power always reads somewhere between -14.9 and -15.1, which is several dB lower than before the update, even though no other changes were made. My Moxi does not have any connectivity problems at these levels, but slim79 has pointed out that many people's Moxi's seem to read in this range, despite having very different levels on a signal meter. Thus, I would treat those readings as unreliable (I will have to add this to my FAQ).

I think you mentioned this previously, but did the tech measure your signal level at the Moxi? I think you should be between -10 and +5 in the higher frequencies there. If you lost more than 20 dB from the grounding block (where it was +10), then you have some serious signal loss. If you are in the -10 to +5 range, and your SNRs are also good (I think those readings on the Moxi are accurate), then maybe the signal is not your problem. Perhaps you need a replacement box.

ironwill

02-22-06, 05:44 PM

splinke

02-22-06, 07:04 PM

I have started having a very weird problem the past 3-4 weeks where my PBS HD feed will only record between 37 and 39 minutes of any program. It says the program is an hour long and will record the full hour, but never does any more. This goes for Nature, Nova and American Expierence. I have not had this issue with any other channels.

Anyone else seen this before? I am on Charter Cable and have the Moxi 9012.
I remember several people complaining about this quite awhile ago, but I haven't seen any complaints recently (except yours). Here is one example from YeOj from November, 2004 (full post (http://www.avsforum.com/avs-vb/showthread.php?p=4655612&&#post4655612)):

...I had it set to record and started watching it about 30 minutes after the kickoff time and it stopped recording about 35 minutes into the game...Also, both of my boxes tend to lose channels too as mentioned elsewhere in this thread. I have to reset the box in order to get all of my channels back...

And here is a response from MoxiGuy (full post (http://www.avsforum.com/avs-vb/showthread.php?p=4661425&&#post4661425)):

...We've seen this once before. I think I know the problem. If your HD programs are cutting off short, Please PM me with the following info:

a) your Zip code
b) the channel number, network name, and program you had trouble with.

Meantime, you can trick the box into recording the whole show by going into Recording Options and setting it to end late Ask for an extra hour on a half hour show and an extra 90 minutes on an hour show.

MoxiGuy, do you know how to fix this problem?

jaywatts

02-22-06, 07:05 PM

I can't even get my local Charter tech to change out my freakin' 20 year old coax coming to the house! And he wonders why I keep on calling him back for signal problems! All my cable in the house is pretty new but I know having ancient cable coming from the pole to the house can not be helping my signal. Would a tech please comment on this for me? This guy keeps on making promises that he can't keep.....oh I'll fix this....do that........put in a new drop......We are in a relatively small town so it's not like he's that busy or anything. I subscribe to every Charter service and always have a pretty large bill, I at least expect some kind of service. I love Charter, don't you?

The tech did check ch. 2 and 117 at the ground block and claimed +10 on both.

I have been working really hard to document my numbers at different times of the day. After reviewing for the past week or so it doesn't seem that any of the SNR or power level readings have changed that much at all. my power level is consistent now usually at -15.1. I can get that down even further with an attenuator. Sometimes that helps a little sometimes it does not. After my experience using the attenuator over the past week I'm 99.9 percent sure my problems are not due to a strong signal. I have a dial on my attenuator and I see tiling sporadically at any setting on the dial. About halfway on the dial cuts my signal completley.

I still have not been able to get anyone from Charter over that knows what the hell they are doing or is willing to take the time to figure it out.

VERY frustrated.

Thank you all though for your replies I have learned alot, just wish I had the proper tools and access to look at this stuff myself instead of rolling the dice with Charter techs.

sparky7

02-23-06, 11:42 AM

Had the same problem in RENO (CHARTER) trying to record HISTORY DETECTIVES. These were the new ones on PBSHD so it was a few months ago.But could only get it to record about 34,35 min. Never had any problem on any other channel.

Mark

MoxiGuy

02-23-06, 12:09 PM

I think the "rd16" code is the firmware version in your Moxi Mate. This should be at least "rd19"...Splinke is correct about the number that the Mate is displaying when it starts up is the firmware version. He's also correct that the current firmware is rd19.

If your firmware isn't updating, or your Mate doesn't switch to showing the time, it means that it's not communicating properly with the main unit.

If it is working fine otherwise, it means that the upstream remote commands are getting through to the main unit, but you're not getting proper communication back from the 9022 to the Mate.

Chazz, if you can temporarily move the mate nearer to the main unit (for about an hour) you may be able to update the firmware and perhaps solve the problem when you move the mate back to the room you originally had it in.

If that doesn't work, call your service provider.

chazzz

02-23-06, 12:41 PM

Splinke is correct about the number that the Mate is displaying when it starts up is the firmware version. He's also correct that the current firmware is rd19.

If your firmware isn't updating, or your Mate doesn't switch to showing the time, it means that it's not communicating properly with the main unit.

If it is working fine otherwise, it means that the upstream remote commands are getting through to the main unit, but you're not getting proper communication back from the 9022 to the Mate.

Chazz, if you can temporarily move the mate nearer to the main unit (for about an hour) you may be able to update the firmware and perhaps solve the problem when you move the mate back to the room you originally had it in.

If that doesn't work, call your service provider.

Thanks. I'm sure it's the cable going to the moxi mate - it's old. I am going to make an appointment to see if I can get them to replace it.

markt170

02-23-06, 05:00 PM

I haven't checked here in a few weeks but I'm glad I just saw Moxiguy's invite for Santa Monica this Saturday. I've signed up and will be there.

joe221

02-23-06, 05:36 PM

Hey MG!
Now that the Moxi is properly listing our new HDNet and Movies, I notice the HDNet logo is the old one and Movies is the new one. Is that a Moxi issue or Adelphia?

jaywatts

02-23-06, 05:43 PM

My guide data has been really off lately.........is it just me or Charter sucking as usual?

MoxiGuy

02-23-06, 05:49 PM

Ironwill,

When this problem showed up a while back, it was on a network that had just upgraded from EDTV (480p) to HDTV (720p). It took a while for the program listings to reflect that. So, Moxi wasn't reserving enough disk space for a full HD resolution program. (We have to translate minutes into bytes to know how much space to

The problem went away when the listings service got in sync with the upgrade.

Don't have enough information to know if that's what's happening here. Can you tell me the city, channel numbers and call letters of the station that's getting short-changed?

MoxiGuy

kodaker

02-23-06, 07:38 PM

I also have had the problem with the PBS-HD station cutting short. I tried twice to record the 1st part of a 3 part series on Windsor Castle and both times it only recorded 40 minutes of a 1 hour program. For the 2nd part a week later, I set the Moxi to record 30 minutes longer and it did fine.
My local station is the same as Ironwills. It's in Birmingham, Alabama, its WBIQ, and on the Charter digital cable it's channel 784. OTA it's 10.1 It's not a new HD channel, I have had it on my cable for nearly a year.

....Fred

Recordings cutting short Ironwill,

When this problem showed up a while back, it was on a network that had just upgraded from EDTV (480p) to HDTV (720p). It took a while for the program listings to reflect that. So, Moxi wasn't reserving enough disk space for a full HD resolution program. (We have to translate minutes into bytes to know how much space to

The problem went away when the listings service got in sync with the upgrade.

Don't have enough information to know if that's what's happening here. Can you tell me the city, channel numbers and call letters of the station that's getting short-changed?

MoxiGuy

jevid

02-24-06, 10:50 AM

Hate to add to the list, but this just started on Wednesday of this week. I'm on Charter in San Luis Obispo, CA. Fox HD, which is our chanell 781, disappeared from the HD Guide. It still shows up on the channel list, and you can change to it from the channel list or by entering 781 on the remote.

However, I have a season pass setup for American Idol, on 781. It will record about the first 40 minutes or so, then stop recording. The channel was on the HD guide Wednesday night when AI started recording. Then, it disappeared about an hour and a half into the show, at which time the Moxi stopped recording. I've tried unplugging the Moxi & letting it reboot, hiding the channel then making it visible again, but it's not showing up. Charter is sending out a tech tomorrow to possibly replace the box. I can't help but wonder if it isn't the charter programming vs. the box? I hate to get a new box unecessarily.

Other than that, my Moxi has been behaving pretty well since September.

MoxiGuy

02-24-06, 04:10 PM

My guide data has been really off lately.........is it just me or Charter sucking as usual? It helps us look into problems, if you say where you are.

elee532

02-24-06, 06:27 PM

Anyone seen this problem before...

The picture through my Moxi has a strong blue tint. This just started about two days ago. SD channels still look fine. HD recordings that looked fine before now have the blue tint.

I switched inputs and cables with my DVD Player (which looks fine) and the problem was still there.

Charter wasn't much help, and the soonest service call I could get was five days from now.

Any thoughts?

Thanks,
Ed Lee

slim79

02-24-06, 11:28 PM

I notice PBSHD doesn't always show up under HD category but I haven't tried to record it.

I also notice a small bug in the ticker...when I cursor to the right to scroll through the categories and then cursor down to quick I get the items in that category overlaying the category titles. Not sure if that has been mentioned before.

3.2.171.12LR-P.113955

tenthplanet

02-25-06, 06:13 AM

Tom Grooms

02-25-06, 08:06 AM

roedel

02-25-06, 07:58 PM

I need some help. I recently bought a 60" SXRD and have it hooked up through the Moxi DVI to HDMI output. I know I need separate audio cables to enable sound, but when I hook them up I get no audio. It worked fine with the component connections. Anyone have any ideas? Sorry if this question has been previously answered. Thanks for any help.

jaywatts

02-25-06, 09:34 PM

Go under you moxi menu-audio output and make sure dolby digital is checked. I'm sure you're using a digital cable with that nice of a tv! Did you use rca jacks for the audio before?

I need some help. I recently bought a 60" SXRD and have it hooked up through the Moxi DVI to HDMI output. I know I need separate audio cables to enable sound, but when I hook them up I get no audio. It worked fine with the component connections. Anyone have any ideas? Sorry if this question has been previously answered. Thanks for any help.

dagware

02-25-06, 10:39 PM

I went to the presentation by MoxiGuy and others from Digeo, in Anaheim. I'm not very good at recapping things like this, but I'll just throw some things out. MoxiGuy, if I mis-state anything, feel free to correct me.

MoxiGuy is very nice in person, and just as knowledgable as we expected him to be. There were 4 or 5 of us from the AVS Forum there, and MoxiGuy listened to us, and showed us some of the upcoming features. Here's some things I discovered, some of which you may already know.

The Moxi runs on top of Linux.

The 4.0 version of the UI looks pretty much the same as 3.2, with new features of course. Perhaps MoxiGuy can jump in and recap the new features. The big difference is the speed, which is jaw-droppingly fast. He said the code behind the UI has been completely rewritten, and I'd have to say that it shows. He mentioned something about the 3.2 UI, or at least a portion of it, was written in Flash.

The MoxiMate version comes with a DVD drive, which can also be used to rip audio CDs to the hard drive.

There's a Photo option in 4.0, and you can use the USB port to load the photos onto the Moxi.

He showed us a preview of 4.1, and the big thing he showed us is the use of an external hard drive! He said there's go guarantee it will make it into the 4.1 version. Of course we all strongly encouraged him to include it if at all possible. Even a no-frills version if need be. He wouldn't say when 4.1 would be out, but he said there's a small possibility they might skip 4.0 and go straight to 4.1.

Speaking of which, it was interesting to hear him talk about the stages of QA they have to go through. Not only do they have their own QA department, but then they have to go through another company that does QA for all the cable compaines, then each cable company does their own QA. So now we know why it takes so long to get new releases out.

We asked if there was any way some of us "more technical" types could get our hands on pre-release software and install it ourselves, with the understanding that the cable compaines would not have to answer our support calls. He said they had actually talked about that during their drive today. No word on whether this would ever happen or not, though.

All in all, I was quite happy I went, and they certainly seem to care about us. One thing he mentioned (and this is something that has been mentioned before) is that technically, the cable companies are their customers, and we're the cable companies' customers. And sometimes the cable companies aren't anxious to help Digeo talk to us directly. So Digeo benefits greatly from having a presence on this forum. (And of course we also benefit!)

I know this is really rambling, and I'm sure I've forgotten some cool things... One other thing I wanted to mention was how they have to deal with stupid patents. We all know about the TV Guide patent. But apparently there's one patent that prevents them from super-imposing the menu over the TV image -- that's why they shrink the picture when you bring up the menu. I thought that was interesting.

Anyway, that's it for now. Hopefully, others can chime in and fill in whatever I forgot.

-Dan

roedel

02-26-06, 12:11 AM

Go under you moxi menu-audio output and make sure dolby digital is checked. I'm sure you're using a digital cable with that nice of a tv! Did you use rca jacks for the audio before?

Thanks for the advice!! I had a wire in the wrong place. It just took me a while to stare at it before it jumped out at me.

And I just got the TV and HD hooked up on Wed. I was using the the cables that Charter provided. I didn't feel like dropping another $130 on Monster cables, so I had to wait to get some cheaper parts before hooking it up all digital. Everything is working great now though. Thanks for the help!

joebananas

02-26-06, 03:11 AM

I'm about to perform a hd upgrade on my moxi box. I wanna replace the 80gb drive with a 500gb drive. I plan to remove the drive from the moxi box and stick it and the new drive in a computer. Then use a bootable Ghost disk to transfer the OS and data to the new drive.

Are there any things I should know before I do this i.e., will the moxi box recognize the new 500gb seagate barracuda drive? Do I need to use something like Partition Magic to extend the partition to the full size of the drive? Is there any way to tell, from the moxi UI, what it sees as the available hd space? Are there any menus that can give me diag info within the moxi UI?

Thanks in advance.

splinke

02-26-06, 01:01 PM

I'm about to perform a hd upgrade on my moxi box...
See the FAQ for additional detail, but here are some relevant entries:

Adding a larger internal hard drive. Most users are only renting the box from their cable company, and it would certainly be a violation to modify it. More importantly, the hard drives are "locked" to the specific Moxi box in which they are installed. They cannot even be swapped with other Moxi hard drives. In addition, even if you managed to get another device to recognize the hard drive, it would not be able to recognize the content since it is Triple DES encoded. This is unlike some ReplayTV DVRs, in which end-users routinely install larger hard drives to increase recording capacity without affecting function and transfer content to their home computers.

On-Screen Diagnostics (OSD) menu. If you are adventurous and wish to do additional troubleshooting prior to calling your cable company, some valuable information and actions may be possible through the OSD. The OSD provides access to device, account, and subscriber information; diagnostic values for hardware, software, network, and resource usage; and triggers for forcing critical updates. To display the OSD, simultaneously press and hold the MENU and OK buttons on the front of the box (not the remote) for about four seconds. Use the arrow keys to navigate through the menus, and press Moxi to exit.

slim79

02-26-06, 03:39 PM

MoxiGuy

02-26-06, 05:57 PM

I want to thank everyone who came to Moxipalooza yesterday. I learned a great deal from all of you and will share the feedback with our product and development teams. Dagware got things pretty much right in his summary. Thanks.

One corretion: the Jukebox and Photos applications exist in the current software--it's up to the cable operators whether to deploy them. Folks in Charter, BendBroadband, and our other cable partners have access to them now. (Jukebox, for now, is only available in the two-room version.)

MoxiGuy

02-26-06, 06:11 PM

While most people tell us they like the TV window in the menu most of the time, it does raise a problem for watching sports out of real time. Some sports fans complain that it sometimes exposes them to the current score and status of an event when they are watching behind current time.

Here's how you can get around that.

When you start watching a live game, press record.
Press Moxi, find the game in the Recorded TV list then press [/B]Play[/B]so you are watching the game as a recording--not as a delayed live show.
Once the recording has started, tune to another channel. (This is for extra insurance. It's not strictly necessary.)
If you need to interrupt your viewing for a while, press Moxi and play some other show from the recorded list. (This ensure that the game continues to record and will leave a bookmark in the game recording so you can resume from the same spot you left off. It will put a neutral recording into the TV window--instead of the live game.
If your second recording runs out, the insurance channel kicks in. Instead of the game, you'll return to live TV on the second tuner, not the game tuner

MoxiGuy

02-26-06, 06:14 PM

Penton-Man

02-26-06, 07:45 PM

The Moxi runs on top of Linux.

I’m now wondering if 1394 support exists for that version of the Linux kernel ?

Probably not, which is why no firewire on these boxes ?

jasonvr

02-26-06, 09:03 PM

I’m now wondering if 1394 support exists for that version of the Linux kernel ?

Probably not, which is why no firewire on these boxes ?

I'd have to disagree. The boxes (at least my box) have firewire. It's a federal requirement for the box to support it. I suppose it is possible that for some reason your MSO has not enabled it, but they should it you ask.

joebananas

02-27-06, 12:03 AM

Adding a larger internal hard drive. Most users are only renting the box from their cable company, and it would certainly be a violation to modify it. More importantly, the hard drives are "locked" to the specific Moxi box in which they are installed.

Thanks to all for the replies.

I'm not interested in copying the content to my computer I'm just tired of not having enough space to record the shows that my family wants to watch within a week. Additional, I hate cable companies so I could care less what they think. I pay my bill on time and I'm not doing anything illegal with the contents of the drive. When I return the box I'll put their drive back in it so I don't see that they have any reason to complain about anything.

What do you mean that the HD is locked to the box? If it runs a linux os then using ghost to move the contents from the old drive to a new one should be a simple task. I don't wanna boot another device with the drive, I just wanna increase the capacity. Besides, I can't imagine that I'm the first person to do this. I've had my box for at least a year now. There has to have been others who've tried this by now, isn't there?

Thanks again.

splinke

02-27-06, 01:51 AM

...What do you mean that the HD is locked to the box? If it runs a linux os then using ghost to move the contents from the old drive to a new one should be a simple task. I don't wanna boot another device with the drive, I just wanna increase the capacity. Besides, I can't imagine that I'm the first person to do this. I've had my box for at least a year now. There has to have been others who've tried this by now, isn't there?...
Your complaint about limited hard drive space is one of the most common ones raised by Moxi users, and many would probably be pleased if you could figure out how to install a functional larger internal hard drive. However, a number of people have requested information to do exactly what you are proposing, and I've never seen a subsequent report that they were successful. If you do try, though, please report your results. I am pretty confident that you will not be successful, but perhaps your findings will be interesting.

Regarding my statement that each Moxi hard drive is locked to its individual box, and that even a hard drive from another Moxi will not work, those were from reports by Digeo employee MoxiGuy at some point in the past. He also reported that the content on the hard drive is Triple DES encrypted (Wikipedia entry on Triple DES encryption (http://en.wikipedia.org/wiki/Triple_DES)).

I am no hard drive expert, but given these security measures, it seems doubtful that simple ghosting software would allow transfer of the content to a larger hard drive. In addition, the Moxi software's management of hard drive space may not even be able to handle the extra space. That said, I hope you are successful, and it will be interesting to hear your results.

MoxiGuy

02-27-06, 04:37 AM

I’m now wondering if 1394 support exists for that version of the Linux kernel ?

Probably not, which is why no firewire on these boxes ? Set top boxes sold to cable operators after July 1 2005 are required by the FCC to have 1394 ports for connection to TVs that have 1394 ports. The older Moto BMC9012 models don't have 1394. Current models do.

jaywatts

02-27-06, 07:36 AM

I live in Manton, MI and my Charter area is Cadillac/Traverse City. I've noticed alot of guide data being off lately, especially on the NICK channels. Things seem a little bit faster after after a recent update.
Your opinion: Do you see having 15-20 year old coax from pole to house affecting signal quality of my Moxi and/or cable modem inside the house? All of my coax in the house is new of course and my cable modem works fine but my Moxi has it's share of signal issues here in there. Every time I get him here checking the levels and whatnot he does as little as possible to fix the problem..ie.....just changes a splitter or moves some cable around.. last time he just replaced a splitter and put everything in a grey box. I know he was just stringing me along until winter came so he wouldn't have to deal with me. He keeps on promising to run new coax to the house, replace a drop, etc. etc. You think they would care a little bit more about customers who spend $130+ every month? Oh well, it's just a thing where we live in a small town where they(Charter) are reluctant to shell out the money to get all of the cable equipment in the 21st century.

It helps us look into problems, if you say where you are.

jevid

02-27-06, 11:34 AM

A charter tech came to my house on Saturday to look at the problem. He seemed very knowledgeable. He checked all the cable connections, put a new connector on the cable, looked at all the nubmers via the diagnostic screen, and checked all the outside lines. We then re-booted the Moxi & Fox HD still wasn't showing up in the HD guide.

I explained the problem where a one hour program stops recording after about 40 minutes. He understood the problem exactly, and didn't think it was the box at all, but a problem upstream somewhere. He is submitting a ticket and hopefully it will be dealt with. In the meantime, I'm going to change my series recordings on fox to record on Fox SD so I don't miss anything. We'll see how long it takes to get cleared up.

Anybody else in San Luis Obispo County having this problem? Its KKFX, channel 781.

Jevid

dagware

02-27-06, 03:17 PM

Thanks to all for the replies.

I'm not interested in copying the content to my computer I'm just tired of not having enough space to record the shows that my family wants to watch within a week. Additional, I hate cable companies so I could care less what they think. I pay my bill on time and I'm not doing anything illegal with the contents of the drive. When I return the box I'll put their drive back in it so I don't see that they have any reason to complain about anything.

What do you mean that the HD is locked to the box? If it runs a linux os then using ghost to move the contents from the old drive to a new one should be a simple task. I don't wanna boot another device with the drive, I just wanna increase the capacity. Besides, I can't imagine that I'm the first person to do this. I've had my box for at least a year now. There has to have been others who've tried this by now, isn't there?

Thanks again.
Joe - I think splinke's replies to you are probably correct. However, I'd like to encourage you to try it anyway, just in case you find some way to do it. You never know until you try, right?

Of course, if you end up destroying your Moxi, I never heard of you :rolleyes:. Keep us posted!

-Dan

MoxiGuy

02-27-06, 03:46 PM

One feature request that came up at Moxipalooza this weekend was the ability to dial the guide back earlier than current time. I've seen that request posted here. Why is it useful?

black_macleod

02-27-06, 04:02 PM

One feature request that came up at Moxipalooza this weekend was the ability to dial the guide back earlier than current time. I've seen that request posted here. Why is it useful?

That's not useful IMHO.

What you need is an "autotune" feature, so you can set the Moxi up to auto tune to a channel, without necesarrily needing to record it. I used that on my Dish DVR all the time, so I wouldn't forget something was on, or I could just be a total potato. Especially handy when one has the flu. :)

markt170

02-27-06, 04:37 PM

"Wayback machine" is a function I would NEVER use.

Armus

02-27-06, 04:42 PM

One feature request that came up at Moxipalooza this weekend was the ability to dial the guide back earlier than current time. I've seen that request posted here. Why is it useful?

I for one think it's useful. I would often do this on my Tivo to see if I just missed a show that I thought I missed. If I had, I would click on it to see if I can record upcoming shows/season. Also to read the info on that show.

-armus

splinke

02-27-06, 04:53 PM

I for one think it's useful. I would often do this on my Tivo to see if I just missed a show that I thought I missed. If I had, I would click on it to see if I can record upcoming shows/season. Also to read the info on that show...
We occasionally go back to see entries for previously aired programs on our ReplayTV unit for reasons similar to those stated by Armus. I think ReplayTV's keep one to two weeks of future programming, as well as one day of past programming. I would consider this a very low priority feature, though, and would rather see all of the current bugs fixed and the more common requests, like manual record, added. Recently, the 3-6 hour blocks of Olympic coverage in HD, combined with an HD capacity as low as 7 hours, led to several frustrating conflicts that could have been resolved with the ability to manually record smaller segments within the huge block.

2thumbsup

02-27-06, 04:57 PM

What you need is an "autotune" feature, so you can set the Moxi up to auto tune to a channel, without necesarrily needing to record it.

I agree, the “Autotune” feature would be great. My old digital cable box had that feature, it was called “Reminder”. You could set “Reminders” for the shows that you wanted to watch and then a little message would popup on the screen and say “Show Title” starts in 2 minutes. I used that feature daily and I would love to see it on the moxi.

almahix

02-27-06, 07:11 PM

Interesting....which cables did you move around? Anything specific I should look for? I will try messing with it when I get home tonight and report back. Thanks!
It could be AC interference, I've seen exactly what you are describing. Make sure you don't have an AC cord wrapped around anything carrying signal. Signal cables are supposed to be shielded, but maybe not shielded enough.

almahix

02-27-06, 07:42 PM

[[HDNet in SoCal Adelphia?
The other day I did a search for "Boxing" in the Find & Record screen and a program was shown on HDNet, Channel 931.

Has anyone else seen similar listings in the search. AFAIK, Adelphia in SoCal does not carry HDNet and I cannot switch to channel 931.

I'm on the Van Nuys head-end in the Valley. ]]

There was a message on my Adelphia digital boxes in January that there was a free preview of NDNet and its corresponding movie channel, and a few HD sports channel from 2/18-2/28 but none of them ever showed up in the guide nor can these channels (in the 930s) be selected. I don't know what happened. I just shrug it off as one Adelphia hand not knowing what the other was doing. It happens a lot here!

dagware

02-27-06, 08:00 PM

dagware

02-27-06, 08:02 PM

I for one think it's useful. I would often do this on my Tivo to see if I just missed a show that I thought I missed. If I had, I would click on it to see if I can record upcoming shows/season. Also to read the info on that show.

-armus
That's what I wanted it for -- the ability to see if a show I missed is on again at another time! MoxiGuy had asked me why I wanted this feature, but I just couldn't remember why. I only knew that there were times I wish I had it.

Thanks!

-Dan

joebananas

02-28-06, 02:54 AM

Joe - I think splinke's replies to you are probably correct. However, I'd like to encourage you to try it anyway, just in case you find some way to do it. You never know until you try, right?

Of course, if you end up destroying your Moxi, I never heard of you :rolleyes:. Keep us posted!

-Dan

Thanks for the encouragement. I'll be sure to keep everyone up to date on my progress.

Let me first let everyone know what I've learned so far. First of all, simply opening the box doesn't harm anything. I've already opened it and removed the hard drive. I then put the same drive back in and the box booted just fine. Getting into the box the first time was quite laborious since I didn't have the right screwdriver. I found the right screwdriver online this past weekend and have already received a shipment notification. So probably later this week or beginning of next I'll try the swap.

Additionally, my brother just got his box two weeks ago and he said the tech that came to perform the install practically told him to swap the drive out. He said the tech told him to try and swap it out and if breaks they'd just come out and replace the box. My brother said that he acted like they replace them all the time without ever looking into whats wrong with them. Which goes along with what I learned along time ago being in the I.T. business; it's usually more expensive to have someone open a unit to diagnose a problem then it is to simply replace the unit.

I'll try to keep everyone posted.

dagware

02-28-06, 08:19 AM

First of all, simply opening the box doesn't harm anything. I've already opened it and removed the hard drive. I then put the same drive back in and the box booted just fine.
It sounds like we have the right person tackling this problem! I love it when people are very methodical with things like this. When you use baby steps like this, you've got a much better chance of evaluating what went wrong (if anything). My kind of guy!

Which goes along with what I learned along time ago being in the I.T. business...
Well, that explains why I like your style (being in the IT business myself).

... it's usually more expensive to have someone open a unit to diagnose a problem then it is to simply replace the unit.
Very true. Especially since I doubt any cable techs are qualified to diagnose something like this anyway.

I'll try to keep everyone posted.
Looking forward to hearing your progress. If you have a digital camera, take some pictures while you've got the beast opened up. It might be interesting.

-Dan

gjlowe

02-28-06, 12:03 PM

Windows is far from being the recording appliance to people used to VCR's need. It's not stable and Vista won't fix it. If Microsoft builds a Linux based platform they may have a chance. As it is we'll be dealing with Vista problems on top of everything else.

I respectfully disagree. It is as easy to use as a TiVo. While setting it up may not be that intuitive, once there, anyone can view, schedule, record, etc. with much ease. My wife is living evidence! I have had some stability issues, but only because I am a tinkerer. Once I have it running, if I leave it alone, it is rock solid.

slim79

02-28-06, 09:05 PM

First of all, simply opening the box doesn't harm anything. I've already opened it and removed the hard drive.

Just so you know there are things in place to alert them that the box had been opened if you ever returned it ...though it is probably unlikely that they would be looking...

happy hacking

black_macleod

02-28-06, 10:44 PM

So my VOD services haven't been working, and finally a good tech at Charter checked my box from the office, and it seems the MOXI modem is offline. I've done several reboots, etc. - does anyone know a way to reset it or get it to come online? If not I have to wait a week for someone to come out and look at the box. Everything else is working fine.

TIA

Botond

03-01-06, 02:28 AM

tenthplanet

03-01-06, 05:32 AM

black_macleod

03-01-06, 10:52 AM

By reboot did you pull the plug for a minute or two and then plug it back in or did you reset the unit from the front panel?

Both methods, several times.

cableric

03-01-06, 01:54 PM

Thanks for the encouragement. I'll be sure to keep everyone up to date on my progress.

Let me first let everyone know what I've learned so far. First of all, simply opening the box doesn't harm anything. I've already opened it and removed the hard drive. I then put the same drive back in and the box booted just fine. Getting into the box the first time was quite laborious since I didn't have the right screwdriver. I found the right screwdriver online this past weekend and have already received a shipment notification. So probably later this week or beginning of next I'll try the swap.

Additionally, my brother just got his box two weeks ago and he said the tech that came to perform the install practically told him to swap the drive out. He said the tech told him to try and swap it out and if breaks they'd just come out and replace the box. My brother said that he acted like they replace them all the time without ever looking into whats wrong with them. Which goes along with what I learned along time ago being in the I.T. business; it's usually more expensive to have someone open a unit to diagnose a problem then it is to simply replace the unit.

I'll try to keep everyone posted.

Hate to break it to you but you're spinning your wheels. The hard drive is "mated" to the box. You can't even take a drive out of one Moxi and put it in another.

cableric

EDIT: Ah, I see that's already been covered.

joebananas

03-01-06, 05:05 PM

Hate to break it to you but you're spinning your wheels. The hard drive is "mated" to the box. You can't even take a drive out of one Moxi and put it in another.

cableric

EDIT: Ah, I see that's already been covered.

From what I've read here, it's only hearsay. I haven't read that anyone has actually tried and failed. So, until then I'm considering this to be an open issue. If all goes well I'll know for fact within the next few days.

cableric

03-01-06, 05:25 PM

From what I've read here, it's only hearsay. I haven't read that anyone has actually tried and failed. So, until then I'm considering this to be an open issue. If all goes well I'll know for fact within the next few days.

How 'bout this. I work for the cable company, I control the DAC, I have proprietary Motorola HW & SW....I tried...I failed. The security is very, very, very, good.

cableric

EDIT: BUT if you have the skills to mount & crack the encrypted HDD you're home free! Well that and the hexidecimal password that is unique to each individual box.

joe221

03-01-06, 10:32 PM

One feature request that came up at Moxipalooza this weekend was the ability to dial the guide back earlier than current time. I've seen that request posted here. Why is it useful?

I use it all the time on my Replay. But then again.,... it's me! :D
Actually i can catch a show that I just missed and use that listing to either record the next one or just find it on repeat. It only helps for a few hours back, after that it's just easier to search.

joe221

03-01-06, 10:39 PM

Armus

03-01-06, 11:10 PM

TheWaxGrid

03-02-06, 01:18 AM

sorry to be OT but...

gotta hate adelphia for trying to nickel and dime us:

NEW! Get ESPN-HD, ESPN2-HD, HDNet, HDNet Movies, iNHD, iNHD2, and NFL-HD all for only $5/month starting 3/1/06.*

southern california: http://www.adelphiasocal.com/section_compadv.shtml

-armus

Well said Armus. Well said... Did you see that tease they pulled over the weekend, giving us HDNet and HDNet Movies for 2 days then taking them away. It is no wonder people aren't switiching to HD as fast as they should be, even when new channels arrive, Adelphia institutes new pricing plans.

On this topic, iNHD and iNHD2 were added today. So here in Adelphia West L.A., there is now quite the HD line-up, it is just going to cost an arm and a leg.

Adelphia needs to add UPN / KTLA HD, plus they should also add the new National Geographic HD channel. I know both of those exist, I think you can even get KTLA HD over the air I think in L.A.

evilninjam0nky

03-02-06, 06:12 AM

joe221

03-02-06, 10:03 AM

MoxiGuy

03-02-06, 12:15 PM

Sorry folks. New to this forum...Tried to find the answer in here myself, but searching this thread is a bit tedious.

Is there any way to set Moxi to record a specific channel at a specific time on a specific day of the week like my roommate can on his Tivo? Instead of telling it to record a specific show.

Couple of problems I am having...First. I'm trying to record The Golden Girls on Lifetime, which durring the course of a day comes on at 12:00am, 12:30am, 9:00am, 9:30am, 11:00am, 11:30am, 6:00pm, and 6:30pm. I would like it so I could set Moxi to only record the episodes that show at 12:00am and 12:30am, and ignore the other times the show is on like my roommate can on his Tivo.

Second problem is that America's Next Top Model, the new season begins next week and the new episodes are NOT tagged as first run for some reason. Previous seasons of this show also show in syndication on VH1 everyday. If i set it to accept reruns then it will record the syndicated episodes and overwrite the NEW episode i actually want to watch. Is there anyways I can set Moxi to ONLY record channel 13 (UPN) on Wednesday nights at 8pm, like i would be able to if i had Tivo? Or can someone suggest a work-around to this problem.

Thanks
We have a feature in the works to solve the first problem. The best you can do for now is use the Episode Limit control in the Recording Options panel. That, at least, will limit the number of Golden Girls episodes you have on your drive at any one time.

As for the second problem... when you set a series to record on Moxi, it only accepts episodes from a single channel. So, if you are pulling in America's Next Top Model from UPN, you won't get any episodes from VH1. And if you set "first run only" you'll get only the first run episodes. (there is no listing for "first run" we just eliminate the episodes that are marked "repeat")

You can verify this for yourself: go to Find by Title. Enter "Americas_N" Scroll to UPN, use Recording Options. Switch from "this epsisode" to "the series" and then pick "first run only" Then choose "View Upcoming" and you'll see that the hollow circle icon is only present on one episode.

EvanATL

03-02-06, 01:42 PM

I've had the Moxi for about 5 months now, and I absolutely love it. We're all aware of a handful of issues and it's good to know that moxiguy and others are addressing them. I've read this forum quite consistently over the past few months and have yet to see the following issue described here, so I'm posting it now:

When I'm watching a program (especially an HD one, it seems) and I have to pause it because the phone rings, when I resume playing 5-10 minutes later, volume has dropped considerably, forcing me to increase the volume on my TV (Samsumg LNR-328W LCD - beautiful set, by the way). Typically when I watch a live program, I have volume comfortably set between 15 (SD content) and 22 or so (HD, which always seems to come through quieter). If I pause a program several times over the course of an hour or so, by the end of the show I've had to dial volume up to 30-40 (on a 100 point scale) to maintain the same actual level of audio output. It doesn't seem to be connected to differences between loud/quiet scenes in programs, either. For instance, the other night I watched the old movie F/X, which I'd recorded from HDNet Movies. Of course the ending features all sorts of loud action, but to hear it adequately, I'd turned the volume way up vis-à-vis the setting I had at the start of the film.

Any idea what's driving this? Honestly, it's not a big deal to me, but it's a curious issue all the same.

Setup:
Cable: Charter (Smyrna, GA)
TV: LNR-328W LCD
Audio out to TV via RCA cables
Video out to TV via Component
All audio output options on Moxi set to on

Thanks!

Evan

dagware

03-02-06, 02:49 PM

Well said Armus. Well said... Did you see that tease they pulled over the weekend, giving us HDNet and HDNet Movies for 2 days then taking them away. It is no wonder people aren't switiching to HD as fast as they should be, even when new channels arrive, Adelphia institutes new pricing plans.

On this topic, iNHD and iNHD2 were added today. So here in Adelphia West L.A., there is now quite the HD line-up, it is just going to cost an arm and a leg.

Adelphia needs to add UPN / KTLA HD, plus they should also add the new National Geographic HD channel. I know both of those exist, I think you can even get KTLA HD over the air I think in L.A.
Ah, quit complaining! At least they're offering this stuff to you. Where I live, they're not offering it. I'd gladly pay $6 a month for the extra channels! :mad:

Dan

evilninjam0nky

03-02-06, 03:37 PM

We have a feature in the works to solve the first problem. The best you can do for now is use the Episode Limit control in the Recording Options panel. That, at least, will limit the number of Golden Girls episodes you have on your drive at any one time.

As for the second problem... when you set a series to record on Moxi, it only accespts episodes from a single channel. So, if you are pulling in America's Next Top Model from UPN, you won't get any episodes from VH1. And if you set "first run only" you'll get only the first run episodes. (there is no listing for "first run" we just eliminate the episodes that are marked "repeat")

You can verify this for yourself: go to Find by Title. Enter "Americas_N" Scroll to UPN, use Recording Options. Switch from "this epsisode" to "the series" and then pick "first run only" Then choose "View Upcoming" and you'll see that the hollow circle icon is only present on one episode.

Thank you for your quick responce! =)

splinke

03-02-06, 09:36 PM

The FAQ has been updated. Corrections and comments are welcome.

joebananas

03-03-06, 03:08 AM

joebananas

03-03-06, 03:12 AM

joebananas

03-03-06, 03:24 AM

Looking forward to hearing your progress. If you have a digital camera, take some pictures while you've got the beast opened up. It might be interesting.

I'm going away for the weekend but I wanted to upload some pix. I'll try to do the drive swap test early next week. I'll also send more pix at that time.

This is part 3 of 3

I don't think you can tell from the pix but I did a thorough search of the opened box and there doesn't appear to be any mechanical intruder detection mechanisms in place. I think everyone can agree that even a electronic intruder detection device would need some sort of mechanical notification. You can also see that the drive used is an 80gb Barracuda drive. My first plan is to see if I can just perform a sector by sector copy of this drive to an identical drive and see if that works. Depending on the outcome will dictate what happens next.

For those that wanna jump in here and say it can't be done. Don't bother. Whether it can be done or not, I'm gonna try.

dagware

03-03-06, 12:04 PM

My first plan is to see if I can just perform a sector by sector copy of this drive to an identical drive and see if that works. Depending on the outcome will dictate what happens next.
Thanks for the pics! I think it's a great idea to see if you can do a copy to the same kind of drive. I'm really looking forward to what you find out. Keep us posted.

-Dan

mcjimsey

03-03-06, 01:56 PM

For those that wanna jump in here and say it can't be done. Don't bother. Whether it can be done or not, I'm gonna try.

I think we ALL want you to try.....

But it seems likely they do the same type trick that MS does with their Server OS systems that are PDC's. The OS is tied to the actual MAC address of the drive so it doesn't matter if it's an actual Sector mirror it still won't boot. Now if you use the same brand drive and exchange the electronics within the drive ?????? I don't know if this is even possible.

black_macleod

03-03-06, 02:05 PM

If you hack it, they will come.

elee532

03-03-06, 04:38 PM

Armus

03-03-06, 05:42 PM

Short of going out and buying a cable to test, is there any way to know if the HDMI port is active on my box (Charter, Madison, WI)?

Are there any settings on the box that need to be configured to use the HDMI connection?

Thanks,
Ed Lee

for inexpensive HDMI cables:

http://www.monoprice.com/products/subdepartment.asp?c_id=102&cp_id=10240&style=

i myself use the DVI (moxi) -> HDMI (tv) cable from monoprice.

-armus

Penton-Man

03-03-06, 08:14 PM

BeeCee

03-04-06, 06:40 AM

Well folks, it’s been a little over a year that I’ve had a Moxi, and truth be told, other than the lack of storage space, I am quite happy with it, and would actually readily recommend it to friends…unless they do alot of HD recording.

I have had a Moxi over a year and a half and agree with the above.

Applause to Moxi Man and his team.

Plus it passes TWF! ;)

Thanks to all who post for making it better and better.

BeeCee

kodaker

03-04-06, 08:25 AM

octavian

03-04-06, 03:14 PM

KFC has a new commercial with a coupon hidden in the ad. You need to slow motion through the ad to see it. How do we do this on the Moxi?

Pye in LA

03-04-06, 03:57 PM

KFC has a new commercial with a coupon hidden in the ad. You need to slow motion through the ad to see it. How do we do this on the Moxi?
Hit pause repeatedly -- on, off, on, off, on, off, on, off, on, off, on, off -- until your headache becomes unbearable. Then go to KFC and pay retail.

primetimeguy

03-04-06, 05:59 PM

Last week I complained about a 1 hour show on PBS-HD stopping recording after 40 minutes. I posted here and in the local thread. This came out there yesterday from a local Charter member:

Based on information provided by kodaker and ironwill, early last week our Lead Digital Engineer opened a ticket with the Digeo NOC regarding the issue with PBS recordings ending early on Moxi set-tops.
Earlier today I was notified by our Engineer that Digeo identified the issue. Apparently PBS was marked as an SD channel in the guide data that the set-tops retrieve from the Digeo servers.
Digeo has corrected the listing on their servers, but it will take about two days for the changes to propagate down to the set-top. So, hopefully by Sunday this issue will be fully resolved.
I want to thank everyone affected by the issue for their patience while we worked to a solution.

Seems to be a lot of problems with PBS-HD and the Moxi with Charter for some reason. Here in Rosemount, MN if I use tuner #0 of the Moxi it comes in fine. If I use tuner #1 it either won't tune at all are has constant breakups. I figured this was due to the hardware and some known issues about tuner #1 and SNR as compared to tuner #0. Now I'm not so sure. Anyone have any comments? Do you think it is a box issue? I have three friends in the area and all have the same problem.

dblj79

03-05-06, 01:32 PM

jokerswild

03-05-06, 11:03 PM

analog TV (the sub-100 channels generally) is going to be awful, especially when viewed on an HDTV. HDTV is so sharp that any flaws in the broadcast are going to much more visible than if you were watching on an SDTV. Based on your description of the problem, I'm sure your sub-100 channels are still analog.

The situation is even worse with DVRs because the analog signal has to be converted to digital and then compressed. Consumer electronics aren't powerful enough to be able to do that in realtime and keep a high quality signal. Therefore the analog channels are going to be grainy and blocky when viewed through the Moxi. Unfortunately if you have an HDTV (one of the main reasons to get moxi), then the sharper picture really shows the flaws due to the compression.

The digital and HDTV channels do not have this problem because they are converted to digital (and compressed) at the cable headend. The cable companies can afford high power render farms to do a much better job of compression than the lowly consumer moxi box can.

bsather

03-06-06, 10:42 AM

I have poor picture quality on sub 100 channels using my Moxi box. Anyone in Janesville area see the same problem. HDTV reception is awesome, but if I watch basic cable (especially local channels) its aweful!

Have one yr old SONY HDTV, top of the line, 36in tube with built in HDTV tuner.

Any comments appreciated.

(P.S. - Are we now 100% digital in my area?)

I'm in Roscoe, IL and have Charter out of Janesville. They switched to all digital here at least last fall. I first had the Motorola HD cable box and now the Moxi. SD on my 50" Sony SXRD was awful on the Motorola HD box, and is only slightly better with the Moxi. The best results for SD was to split the cable and run it directly to the TV...providing your set is DCR. PQ is much better.

guffy1

03-06-06, 12:06 PM

Compared to my DCT6200 this Moxi box is a total piece of junk..

Actually, I have had HD boxes and recorders form E*, D*, Charter and BEV, and this Moxi box is the biggest piece of garbage ever, by a huge landslide..

1. The sound output compared to the 6200 is just insanely bad..no matter how loud you turn it up, its muffled..Never had any problem like this with my 6200's..

2. This Moxi box renders the SD channels completely unwatchable no matter what the setting..My 6200 does a great job with the SD channels..

3. The Moxi box renders the HD channels much worse than the 6200..Every HD channel is noticeably softer with the Moxi..

4. The Moxi box is so slow in every aspect its insane..You pretty much cannot channel surf with it.. The menus come up extremely slow, sometimes with up to a 5 second delay..

5. The DVI port will not work properly..Everytime I switch between sources it loses the signal..I have never had any kind of HD box that wouldnt work with the DVI port..The DVI port is fully enabled..

To top it all off my cable company (Charter) charges a whopping $22 a month just to use this piece of garbage..

I have returned this paperweight to Charter and I guess Im SOL when it comes to recording anything..This is the most dissapointing piece of HD rendering and/or recording hardware ever, IMO...

End of rant! :)

gotmoxi

03-06-06, 04:38 PM

From what I've read here, it's only hearsay. I haven't read that anyone has actually tried and failed. So, until then I'm considering this to be an open issue. If all goes well I'll know for fact within the next few days.

My guess is that the hard drive locking is similar to the XBOX HD locking.

Notes on Hard drives from http://www.llamma.com/xbox/Repairs/hard_drive.htm

You CANNOT just swap out the IDE drive with a new one. The Hard Drive is locked using an ATA specification that locks the hard drive unless a password is provided. Each hard drive has a unique password that is transmitted in plain text to the drive on boot up to make it useable. If the drive is not properly locked you will receive an error 5, this is due to the retail bios requiring a locked drive. If you wanted to install a replacement drive into a console with a bad drive (CCS 07 error) you would first need to install a modchip that has a bios that supports unlocked drives. Then you could lock the drive using disk utilities (LiveInfo, ConfigMagic, Slayers disk etc) and remove the modchip... or leave it in for that matter. Please do not ask for links to the software or where to find it.

Another method of doing this is to put your PC next to the Xbox, use the Xbox to unlock the drive by powering it up, then swap the cable to the PC IDE cable and then allow your PC to detect it.

Want more detail on the Hard Drive replacement procedure:

http://www.xbox-scene.com/articles/no-modchip-hdd-swap.php

Cliff Stephenson

03-06-06, 09:51 PM

I have Adelphia SoCal (Tarzana) and we got our second Moxi today for the HD set in the main bedroom. The cable guy brought it in with a weird smile on his face and explained that he was very excited because this was the first Moxi they were installing in the area with the built-in DVD player. I didn't even realize that these were coming, but here it is. It does upconvert to 720p and 1080i over component (a plus for those without DVI/HDMI, although I wonder if this is going to be a feature that needs to be removed in a future firmware upgrade). The upconverted DVD image is actually pretty good and the player appropriately presents 16:9 material while also correctly windowboxing 4:3 material on the set. If there's one fix I think they should make, it would be the ability to perform a DVD zoom for 4:3 letterbox material. Overall though, a pretty good piece of hardware. I also noticed that the literature included with the Moxi indicated that programming from the hard drive could not be transferred to a DVD at this time. I guess we know what future plans for the Moxi include. I haven't been keeping up with these threads, so this was all news to me.

black_macleod

03-06-06, 09:57 PM

Cliff Stephenson

03-06-06, 10:15 PM

Hmmm ..... what does it use to upconvert over component? I thought the Farjouda (sp?) chips only did that over HDMI?

I have no idea. I would assume that whatever the Moxi uses to upconvert SD channels is also used for the DVD portion since the DVD player utilizes the Moxi interface and menus as if its just another channel available.

markt170

03-07-06, 12:22 AM

Cliff:
Lucky you. Did you ask whether the Moxi-mate unit was also available? If your other tv is also HD, then the Moxi mate is not for you. But if it's not HD, then your new Moxi can be paired with the Moxi mate to run that other tv. Also, note that Moxiguy (the company rep) told me that the DVD player function is a convenience feature but it would not be the same quality as a standalone progressive scan DVD player. As for recording to DVD, that is not in the cards; what is hoped for in the next year is an external hard drive on which programs recorded by Moxi can be downloaded. (I'm not sure whether a disc could be made from that hard drive.)

black_macleod

03-07-06, 12:40 AM

I have no idea. I would assume that whatever the Moxi uses to upconvert SD channels is also used for the DVD portion since the DVD player utilizes the Moxi interface and menus as if its just another channel available.

I thought the upconversion of SD was done at the source, ie Charter, and the Moxi just passes through the resolution that is incoming - a DVD player is another issue since its in the box, and native is 480. I'll be interested to hear how this is working, ie, what native res the dvd player is hitting your display.

splinke

03-07-06, 01:25 AM

I thought the upconversion of SD was done at the source, ie Charter, and the Moxi just passes through the resolution that is incoming - a DVD player is another issue since its in the box, and native is 480. I'll be interested to hear how this is working, ie, what native res the dvd player is hitting your display.
All incoming programs are written to the Moxi hard drive at their original resolution (480i, 720p, or 1080i). Note that analog standard definition programs are first converted to digital with MPEG2 compression. The Moxi can then output any program at any of the three resolutions, controllable by altering the HDTV Setup settings. In my opinion, "cross-conversions" between the HD resolutions (720p and 1080i) are quite good, but "up-conversions" from 480i to either 720p or 1080i are quite bad. Given that the DVD player can only output 480i, and given that it probably uses the same system to upconvert to HD resolutions, the upconversion probably isn't very good. On the other hand, the 480i signal from DVDs should be pristine (as opposed to broadcast analog cable signals), so the upconversion may not look quite as bad. See the FAQ for more details on this topic.

JPEG

03-07-06, 03:21 PM

black_macleod

03-07-06, 04:19 PM

Armus

03-07-06, 04:28 PM

I have a chance to get a Moxi, but I mostly view analog SD channels on an SDTV. I won't be interested in HD content for a long time, based on what the local cable company plans to provide. I do have about 10 digital SD channels, but I only watch two of those.

Given my viewing habits, I now think that I should just get a TIVO instead of a Moxi. I'll get more recording time, ability to copy to my PC, and (from what I can tell) equal or better quality.

Comments?

Thanks,
JPEG

either a tivo or replaytv will fulfill your needs just fine.

-armus

jlachanc

03-07-06, 05:11 PM

I have a chance to get a Moxi, but I mostly view analog SD channels on an SDTV. I won't be interested in HD content for a long time, based on what the local cable company plans to provide. I do have about 10 digital SD channels, but I only watch two of those.

Given my viewing habits, I now think that I should just get a TIVO instead of a Moxi. I'll get more recording time, ability to copy to my PC, and (from what I can tell) equal or better quality.

Comments?

Thanks,
JPEG

IMHO, as one who uses both Moxi and Replaytv side by side, I would go with Replaytv hands down for SD programming. Tivo would be my second choice if I had one. Moxi's not bad, but still has a way to go to meet the functionality of these other products.

black_macleod

03-07-06, 05:12 PM

Funny Charter Story:

So my VOD on my Moxi hasnt been working, and after several calls they send someone out today. To their credit, I was supposed to wait from 1-5, and the tech arrived at 12:45. So I made him wait, hehe.

Long story short, the box had become unregistered in the LDAP system and therefore couldn't obtain an IP address. The tech was on his speakerphone and kept calling it LDAD ... anyhow they took him into the service menu (which I already knew how to access) and had him manually trigger an update. I heard this on the speakerphone:

"Wait 3 minutes, then reboot the box, and check the main service menu to make sure the service update has todays date."

He waited one minute, the box said "update failed," he did not reboot the Moxi, looked at main service menu which still showed the date in Feb. when it stopped updating, went to check VOD, it worked, he said "there ya go." So I just smiled and said thanks. After he left I did the update myself the way he was told to.

Anyhow, sometimes its just easier to laugh and get stuff done than argue with the techs. And this was an actual Charter truck/tech, not a contractor.

joe221

03-07-06, 05:33 PM

either a tivo or replaytv will fulfill your needs just fine.

-armus

Ditto! I'm a ReplayTV person but TiVo still exists as a company supporting their product, so I would now vote for TiVo.

haselnut

03-07-06, 05:40 PM

splinke

03-07-06, 07:15 PM

So I've been asking/waiting for a DVR from charter for 2.5 years now always being told you are on the list. Last week I called and they told me they aren't providing the DVR units any longer. I spoke with an individual in their DVR department who assured me I could purchase my own and it would work. So I did...
This is a bizarre account. Where did you get the Moxi--eBay or something similar? Hopefully, it was a previously purchased unit and not owned by another cable system who had leased it out. The Charter representative to whom you spoke was probably referring to stand-alone DVRs, like TiVo or ReplayTV, when he said that you could buy your own and that it would work.

That said, you can probably check from which cable system your Moxi came by accessing the On-Screen Diagnostics (OSD) menu. To display the OSD, simultaneously press and hold the MENU and OK buttons on the front of the box (not the remote) for about four seconds. Use the arrow keys to navigate through the menus, and press the OK button to select specific menus. Check out menu #2 (Account Information). This should identify the specific cable system to which the Moxi is currently tied, as well as the associated channel map. Just out of curiosity, it may be interesting to check out menu #3, as well. This should list the name and location of the specific subscriber who last used the box. Press the Moxi button to exit the OSD when you are done. If the information indicates the Moxi came from a Charter or Adelphia system, which only allow leasing, as opposed to one of the smaller systems, some of which apparently allow purchase, then you may have a "hot" box.

The cable installer can set your channel map when the Moxi is first installed by accessing the hidden Installer Tool (a.k.a. Configuration Tool). It is accessed by navigating to the Channel List card in the Settings menu (do not open it), and then hitting back > next > back > next within three seconds. However, this menu becomes inaccessible after the unit is properly set up, and since your Moxi probably thinks it's properly set up for another cable system, you will not be able to access this tool.

In theory, Charter could send a re-initialization signal to your Moxi to allow access to the Installer Tool, thereby allowing a change in the channel map. However, they would first probably require the MAC and/or serial number off the back of the Moxi, and they would probably refuse to allow you to do this, rather than the normal situation where an installer does it. Perhaps you can convince them to send an installer to do all of this, but it is all a bit bizarre.

ryttingm

03-07-06, 09:46 PM

I apologize if this is a repeat, but I've been searching hi and low for this answer without success. Does the moxi support remote address codes that will all the remote to independently control 2 moxi boxes in the same room. Tivo has this functionality, but I can't find any information on the moxi box.

splinke

03-08-06, 01:12 AM

MoxiGuy

03-08-06, 12:03 PM

Tim Neuland

03-08-06, 01:26 PM

I have had a problem with Adelphia, Yorba Linda, CA since I started up in 8/04. The Guide information for Fox Sports West 2 is wrong. I have called and emailed Adelphia 20 times and I never get a response. Splinke mentioned that the MOxi box can set a channel guide by accessing some internal menus. Could the problem be within the MOXI?

Adelphia, Yorba Linda calls the station FSW2. What shows up in the guide info. every day is from 4:00a to 4:00p it shows "Sign Off". From 4:00p to 4:00a it mirrors the guide info. from FSW. I learned that the daily programming guide info comes from ZAP2IT.com. I noticed that there data is bad (same as the MOXI), but if I look at Adelphia, Fullerton or Adelphia, Orange the station is nomenclated FOXW2 and the data is correct.

I'm a computer guy. I appreciate that if the MOXI keeps asking for programming info. from a station that doesn't exist, the results will continue to be junk. What I cannot unravel is where is the definition of Fox Sports West 2 set? At Adelphia, Yorba Linda, or in the MOXI? Where do you go to change FSW2 to FOXW2?

And, good luck to the guy who is attempting to change the disk drives...

splinke

03-08-06, 01:49 PM

I have had a problem with Adelphia, Yorba Linda, CA since I started up in 8/04. The Guide information for Fox Sports West 2 is wrong...
If the Zap2it (Tribune Media Services) program guide information is incorrect, in theory, Adelphia should have reported the problem to them after you pointed out the problem to Adelphia in your e-mails. As an alternative, I believe that you can individually report the problem directly to Tribune Media Services on this Zap2it web page (http://www.zap2it.com/services/site/zap-feedback,0,6935396.story).

Tim Neuland

03-08-06, 01:54 PM

If the Zap2it (Tribune Media Services) program guide information is incorrect, in theory, Adelphia should have reported the problem to them after you pointed out the problem to Adelphia in your e-mails. As an alternative, I believe that you can individually report the problem directly to Tribune Media Services on this Zap2it web page (http://www.zap2it.com/services/site/zap-feedback,0,6935396.story).

I did this. ZAP2IT changed to listings to FOXW2 for several days and then changed it back. My guess is that Adelphia, Yorba Linda called an complained that its updates were not completing cleanly when ZAP2IT no longer responded to FSW2. Who knows?

This has been pretty frustrating. If MOXI offered manually recording, I could get around the problem, but it is not offerred.

splinke

03-08-06, 02:03 PM

I did this. ZAP2IT changed to listings to FOXW2 for several days and then changed it back. My guess is that Adelphia, Yorba Linda called an complained that its updates were not completing cleanly when ZAP2IT no longer responded to FSW2...
MoxiGuy, does a change from "FSW2" to "FOXW2" need to be made in the Digeo servers for the Yorba Linda channel map in order for them to receive accurate data for Fox Sports West 2?

joe221

03-08-06, 09:10 PM

Also, what happens when FSW2 become FSW Prime Ticket in April?? Even more fun, I guess?

jharaldson

03-09-06, 08:47 AM

Hi,

I have been pretty happy with the Moxi so far but lately I have been noticing a buffer issue. Here are the steps:

1. I am watching a Twins spring training game.
2. I need to do an errand so I pause the game.
3. After 20 minutes I come back and resume the game.
4. When I get to a commercial I try to FF through it by clicking the FF button 3 times.
5. After a short time of working correctly the Moxi randomly switches me to the live feed with no warning.

Has anyone else experienced a similar issue? Specifically for MoxiGuy, is this something that you are aware of and is it in plan for a fix in the next release? Thanks!

Jesse

Tech Info
Box - BMC9022 w/ MoxiMate and version 3.2 software
Provider - Charter
Area - Rosemount, MN

MoxiGuy

03-09-06, 10:39 AM

I have been pretty happy with the Moxi so far but lately I have been noticing a buffer issue. Here are the steps:
I'll check with our support and QA folks

joe221

03-09-06, 11:34 AM

Pye in LA

03-09-06, 11:47 AM

I'll check with our support and QA folks

I never bothered to inquire about buffer problems as they seemed, according to the posts here, just to be a given with this product. But since we're on the subject...

FF and Rewind control are wildly unreliable at best while operating in the buffer. One specific problem is FF'ing through the top of the hour (:00 minutes) of any buffered show. This ALWAYS jumps me to live TV.

Note to JHARALDSON: These problems largely disappear with recorded TV. I record ALL sporting events and watch them from the recorded version, several minutes behind real time. I know that given the recording capacity of the MOXI and the 3+ hr. game length of a Twins game it's problematic but there ya go...

MoxiGuy

03-09-06, 01:41 PM

MoxiGuy,

On a less important note, I posted a bit ago about the HDNet icons being wrong, actually one is right one is the old one. Is that a Digeo thing or A* problem? Who updated the icons?

PS Actually reccomended the M* to a client, I'm gonna burn in Hell! :eek: You won't burn. the M* section of Hell has the fires on an infinite pause buffer. It's just pleasantly toasty. (And no, it is not heated by the thermal output of the 9012.)

We need to update the icons. So gimme a clue and I'll get it handled: which one is correct and which one is old?

Tim Neuland

03-09-06, 02:22 PM

MoxiGuy, does a change from "FSW2" to "FOXW2" need to be made in the Digeo servers for the Yorba Linda channel map in order for them to receive accurate data for Fox Sports West 2?

MoxiGuy, can you give me any help in understanding where this needs to be fixed?

lzrdking28

03-09-06, 02:44 PM

I will soon be getting both of these items. I live in Glendale, Ca (charter). I was wondering if anyone can tell me how aspect ratios will work with this set up. What i mean is if i am watching an SD channel with black bars on the side, would i be able to zoom in so i dont risk burn in on the sides on my TV. Are these features(zoom, stretch, etc.) functional through the moxi or the tv? or do i have to just have the black bars there with no choice to change the settings?

I propb wont be watching too much of SD but when i do, i would like the option to have it displayed without the black bars on the side, preferably with the zoom feature. This TV has this feature if i'm not mistaken.

The reason i'm asking this is because my parents have an older HD set that has the zoom feature. But with the new cable box they got from charter (3100), the way its hooked up wont let them zoom in any more. They are forced to watch with the black bars and because of this have experienced some burn in.

Any suggestions?

splinke

03-09-06, 04:43 PM

I will soon be getting both of these items. I live in Glendale, Ca (charter). I was wondering if anyone can tell me how aspect ratios will work with this set up...
If I am reading it correctly, the "ASPECT Controls" section of the Panasonic TH-50PHD8UK TV Operating Instructions (page 19) indicates that zoom modes can be used on incoming 480 signals, but not on incoming 720p or 1080i signals. Thus, you should be able to use the zoom modes on all standard definition (480i) channels, and any programs on high definition channels (720p or 1080i) that are in true 16:9 aspect should naturally fill your screen.

Your problem will arise when watching 4:3 programs on high definition channels--you may not be able to eliminate the pillar-box (black bars on the left and right) if you allow the Moxi to pass-through the native HD signal. You may be able to work around this problem by going into the HDTV Setup menu on the Moxi, and de-selecting the HD resolutions (720p and 1080i) when you wish to watch a 4:3 program on an HD channel. By leaving only 480i selected, the Moxi will down-convert the HD signal to 480i, so the zoom modes on your TV should be available. It is a bit cumbersome to have to manually change these settings every time you switch between 4:3 and 16:9 aspect HD programs, but it may inhibit burn-in.

As far as your parents' box is concerned (presumably, a Scientific-Atlanta 3100HD), my understanding is that this model only outputs 1080i through the component connection, regardless of the incoming signal. Thus, both 4:3 HD programs and all SD channels will be pillarboxed, leading to burn-in. Optimally, they should ask for a replacement with a model that can natively pass-through both SD and HD signals, so that they can at least control the zoom on SD channels.

Alternatively, I think those boxes have a composite video output on them, in addition to the component output. If the composite video is hooked up to another input on the TV, then they might be able switch to that input when watching SD channels to allow zooming. If they do the audio through the TV, rather than a receiver, this may also require splitting the audio with Y-cables so that audio is fed into both TV inputs. I don't know whether HD signals are down-converted for delivery over the composite connection. If they are, then 4:3 HD programs could also be viewed on the alternative input, allowing zooming. If they are not, then 4:3 HD programs will still be a problem for your parents.

MoxiGuy

03-09-06, 04:59 PM

MoxiGuy, can you give me any help in understanding where this needs to be fixed?Not yet. This is a chain. We don't know which link is broken. We're tracing it back.

lzrdking28

03-09-06, 05:02 PM

awsome man, i just told my dad, he be replacing his box next week. And as for me it sounds like i should be ok too. I really appreciate you help...wouldn't have gotten a better answer anywhere else.

lzrdking28

03-09-06, 05:05 PM

by the way does the moxi box for charter glendale have an active hdmi connection. Im trying to figure out which blade to buy for the tv, component or hdmi/dvi.

joe221

03-09-06, 06:15 PM

You won't burn. the M* section of Hell has the fires on an infinite pause buffer. It's just pleasantly toasty. (And no, it is not heated by the thermal output of the 9012.)

We need to update the icons. So gimme a clue and I'll get it handled: which one is correct and which one is old?

HDNet Movies is correct HDNet is old. The new logo is the "football". Thanks!

primetimeguy

03-09-06, 06:18 PM

Moxiguy,

A few posts here about channel logos being wrong. Here with Charter in Rosemount, MN (local office in Apple Valley, MN) our HD channel 785 KMSP-D does not have a logo and never has. Is that something you can take care of or is it a local thing?

skippy_rq

03-10-06, 09:33 AM

I'll check with our support and QA folks

buffer issues jumping to live....

I have had this since I first owned the 9012 and now still with the 9022. It also happens in 2x ff and happens >90% of the time when I ff through the :00 an :30 barriers.

Rich

tcfila

03-10-06, 11:03 AM

Ditto what Rich said.

dagware

03-10-06, 11:41 AM

Ditto what Rich said.
I ditto the ditto.

-Dan

markt170

03-10-06, 02:18 PM

Just checked in with A*'s csr to ask about the Moxi 9022 with Moxi Mate. I was assured first that there is no such thing. Then, after insisting there was and that someone in my neighborhood has one -- which I described as the dvr with the dvd built into it -- I was put on hold for a while. She came back and said: Those new boxes were only available because for a while we ran out of the old boxes, but now we have more old boxes. She said they could request a switch out of my box but could not guarantee that it would be switched for the new one. She could guarantee that the service call would cost $25. I was going to chance it, but then I asked about the Moxi Mate -- "the smaller box that is a companion to the one with the dvd player in it." She had no idea what that was but said that there is no other box. I said nevermind. I still am curious as to whether anyone in So Cal Adelphia land has the Moxi Mate?

MoxiGuy

03-10-06, 08:31 PM

I still am curious as to whether anyone in So Cal Adelphia land has the Moxi Mate?No Mates in SoCal to my knowledge. What the CSR told you is true.

MoxiGuy

03-10-06, 08:38 PM

joe221... please email me at MoxiGuy@digeo.com. thanks

coke_scp

03-11-06, 05:57 AM

St. Louis, MO, Futurama and Family Guy are recording each other. It's not a huge issue, as they're both set to record, but they're on opposite times as the guide now.

joe221

03-11-06, 12:07 PM

New issue today! The Moxi shows Discovery HDT just fine, my CableCard nada? :confused:

Update: A* wanted to send a technician. I decided to investigate further. I went into the Cablecard menu on my TV and chose to reset it. That worked.

kodaker

03-11-06, 08:21 PM

This is not exactly a Moxi thought but a DVR one and I am hoping someone here can enlighten me about this. I live in Birmingham, Alabama and we have Charter cable, but Charter took over several different cable companies when they came to town. Therefore some areas have the Moxi and some have the Scientific Atlanta DVR. Luckily I have Moxi, but a friend and my sons all have SA boxes. They tell me that with theirs they can't time shift a program. I mean, I can start a recording, and go to another channel, go back to the recording channel at any time and start watching the program at the beginning. They all tell me that if they start watching a program that is still recording, it starts showing it to them at whatever point in the program is live now, and to see it from the beginning, they have to rewind it to the start. I find this hard to believe that SA would put out a box that would make you do this.

petefoss

03-11-06, 08:42 PM

joe221

03-11-06, 09:16 PM

joe221

03-11-06, 09:18 PM

Is there a list of universal remotes anywhere that work with the Moxi. I've searched around a bit and seen recomendations for MX-700, RM-AV3000, Kameleon 8, etc. Also, could someone who has had a MX-500 reflashed to work with Moxi, please PM so we can discuss your experience offline.

Thanks, Pete

The Harmony's work. I had some problems but relearning the commands from the original remote fixed it. The MX-500 wont learn Moxi codes, but as you know can be taught by sending it home.

IfixitBIG

03-11-06, 10:06 PM

My Harmony 880 works great with my Moxi. I had teach it a couple of commands, but outside of that, it works great

kodaker

03-11-06, 10:26 PM

Is the SA box a single tuner DVR?

No, they are dual tuners and in other respects it seems to be about equal to the Moxi. I believe the SA's are model 8000 and 8300.

MoxiGuy

03-12-06, 12:36 PM

Luckily I have Moxi, but a friend and my sons all have SA boxes. There is a Moxi box that works on S-A systems. Charter has already introduced it in California. I'm hopeful they will also bring it to other systems before long.

LesMoss

03-12-06, 02:34 PM

Kodaker,

Yes, unfortunately thats the way SA boxes on Charter work. I understand there is a software update available from SA which fixes this, but Charter has "frozen" it SA support and is not likely to implement it.

I figure this is because Paul Allen who owns both Charter and Moxi wants to make at least one of his businesses (Moxi) a success by further trashing his other business (Charter). No billionaire would want to be considered a failure in everything he does.

I am keeping my SA8300 because that behavior is really it's only problem. Based on what I read here, it seems superior to the Moxi. (For example, currently the Moxis in this area are having a problem showing correct guide data on some channels.)

mike4843

03-13-06, 11:09 AM

Is there a list of universal remotes anywhere that work with the Moxi. I've searched around a bit and seen recomendations for MX-700, RM-AV3000, Kameleon 8, etc. Also, could someone who has had a MX-500 reflashed to work with Moxi, please PM so we can discuss your experience offline.

Thanks, Pete

I've been using a Philips Pronto for several years with great results.

mvpgoblue

03-13-06, 11:20 AM

Charter in Midland, MI had an issue for at least 13 months where the NBC-HD channel had a logo that was a light blue box with a yellow border, kind of vaguely TV shaped.

About two weeks ago (when additional HD channels were added) the logo finally switched to a proper NBC-HD logo. The channel number did not change. However, season passes set up on NBC-HD ended up getting broken. They went from recording NBC-HD on channel 780 to trying to find the same progams on channel 26.

Sounds bizarre, I know. The only connection I could find was that the logo for channel 26 was one of those generic blue boxes with the yellow border. Lucky I caught it before I missed more than one show (and lucky that I had my TiVo set to record the one I missed).

joe221

03-13-06, 12:37 PM

joe221... please email me at MoxiGuy@digeo.com. thanks

I replied, did you get my email?

MoxiGuy

03-13-06, 10:02 PM

I replied, did you get my email?yep. replied. thanks. (I was late)

joe221

03-14-06, 02:07 AM

yep. replied. thanks. (I was late)

No worries... ;)

dispatcher_21

03-14-06, 10:53 AM

Yeah, the guide info here in Walla Walla on Charter is wrong on several channels. Channel 74 G4 is always wrong, sometimes an hour off, sometimes not even close. Channel 107, Nicktoons or Nick West I think is completely wrong all the time, not even close to being right. Every now and then HDNet and HDNet Movies get switched around in a wierd way and it will record the other channel. I had a service call and they fixed the HDNet problem but G4 and the Nick channel are still wrong. Another thing that was wierd was that on channel 3, it listed the channel as the Adelphia Cable channel. Wierd.

black_macleod

03-14-06, 10:57 AM

jokerswild

03-14-06, 04:18 PM

A couple of days ago, my moximate box stopped working. It shows a '1' on the display and none of the buttons (on either the remote or on the mate itself) respond at all. The TV only shows static.

If I unplug the moximate (leaving the coax attached of course) then my TV displays all the normal analog channels just fine. But as soon as I plug it back in, it switches back to just static. Yes, my TV is correctly tuned to channel 3...

My Moxi box itself works just fine (attached to a different TV, of course)

Any ideas? or do I have to jump through the tech support hoop to get a replacement box? (UGH)

jeffs471

03-14-06, 07:34 PM

sarny

03-14-06, 07:36 PM

Hi,
I am not sure if this has been discussed but how do I delete a series recording. It seems like I have to delete everytime the show is on individually.
I thought all I would have to do is delete one of the upcoming shows but after I did I saw that the DVR was still going to record the next showing.

Thanks,
Dave

splinke

03-14-06, 07:52 PM

...I am not sure if this has been discussed but how do I delete a series recording...
Delete it from the "Find & Record" -> "Series Options" menu.

splinke

03-14-06, 07:54 PM

A couple of days ago, my moximate box stopped working...
Did you change any of the wiring, splitters, etc. in your house? You could try rebooting the main Moxi unit, and then rebooting the Moxi Mate.

jokerswild

03-14-06, 07:58 PM

Did you change any of the wiring, splitters, etc. in your house? You could try rebooting the main Moxi unit, and then rebooting the Moxi Mate.

No, no wiring changes -- that would have been an obvious one (and therefore MOST LIKELY for me to miss!)

I had rebooted the mate several times, but did not reboot the moxi itself -- good idea. Rebooting now... I will update this message in a few minutes with the results

UPDATE: nope. rebooting the moxi did not make a difference.

splinke

03-14-06, 08:00 PM

does anyone else notice scrolling bands going up their screen on analog channels. Right around channel 50 they are the worst. One band will be lighter with the bands next to it darker and they just scroll up the tv. VERY ANNOYING. I know its not my cable I just re-strung my entire house with a nice drop amp. If I plug the cable straight into the tv everything is perfect. If I plug it into a basic motorola stb everything is perfect. Plug it into the moxi the scrolling comes back on analog channels. I think its picking up interference from the power supply being poorly shielded. Anyone have experience with a problem like this?
Did you use RG-6 coaxial cable when you re-wired your house? Did the problem arise only after you installed the new amp and/or cables? You could try temporarily removing the amp and all splits other than the one going to the Moxi to see if that eliminates the scrolling bars. If it does, then it is probably the amp.

From the "Scrolling video 'hum' bars" section of the FAQ:

Vertically scrolling "hum" bars are likely caused by interference from an electrically powered device, either due to induction into an inadequately shielded video cable or due to a ground loop issue. Suggestions: If possible, avoid the use of cable signal amplifiers. If you must use an amplifier, use only a high quality one. Avoid running power cords in close proximity to the coaxial and video cables carrying your television signals. Use quality coaxial and video cables with ample shielding (expensive does not necessarily mean better). Make sure all connections are secure. Plug the display and Moxi power cables into the same circuit for a common ground point.

jeffs471

03-14-06, 08:52 PM

Did you use RG-6 coaxial cable when you re-wired your house? Did the problem arise only after you installed the new amp and/or cables? You could try temporarily removing the amp and all splits other than the one going to the Moxi to see if that eliminates the scrolling bars. If it does, then it is probably the amp.

From the "Scrolling video 'hum' bars" section of the FAQ:

Vertically scrolling "hum" bars are likely caused by interference from an electrically powered device, either due to induction into an inadequately shielded video cable or due to a ground loop issue. Suggestions: If possible, avoid the use of cable signal amplifiers. If you must use an amplifier, use only a high quality one. Avoid running power cords in close proximity to the coaxial and video cables carrying your television signals. Use quality coaxial and video cables with ample shielding (expensive does not necessarily mean better). Make sure all connections are secure. Plug the display and Moxi power cables into the same circuit for a common ground point.

I rewired the house because of the scrolling bars. I've put up with it always just assuming it was the cable and because the length of the run is 175+ ft. I used belden rg6 with 80% braid, couldn't justify the 1694a expense. Electroline 4 way drop amp using compression ppc ex6 xl connectors. I will admit that without the moxi the picture looks 100% better.

How can I determine if it is a ground loop issue, seems odd that the other stb works along with directly to the tv but not the moxi. I took special care to make sure the cable was perpendicular to all electrical wires in the attic. You can't imagine how pissed I am after fishing all new cable through the wall and crawling into he attic only to find it still has the scrolling bars.

sarny

03-14-06, 11:25 PM

Thanks a lot Splinke.

slim79

03-14-06, 11:39 PM

I rewired the house because of the scrolling bars. I've put up with it always just assuming it was the cable and because the length of the run is 175+ ft. I used belden rg6 with 80% braid, couldn't justify the 1694a expense. Electroline 4 way drop amp using compression ppc ex6 xl connectors. I will admit that without the moxi the picture looks 100% better.

How can I determine if it is a ground loop issue, seems odd that the other stb works along with directly to the tv but not the moxi. I took special care to make sure the cable was perpendicular to all electrical wires in the attic. You can't imagine how pissed I am after fishing all new cable through the wall and crawling into he attic only to find it still has the scrolling bars.

I had the problem when I had my HTPC plugged in the same strip as my moxi. I ended up moving my pc and I have not had it since. If you are plugging into a grounded outlet or strip you may try using a ground lift on grounded plugs of other components to isolate.

caseystone

03-15-06, 04:55 PM

black_macleod

03-15-06, 05:07 PM

MoxiGuy

03-15-06, 06:37 PM

Hi,

I have been pretty happy with the Moxi so far but lately I have been noticing a buffer issue. ...Specifically for MoxiGuy, is this something that you are aware of and is it in plan for a fix in the next release? Thanks!Jesse,
This was a known bug, and it is fixed in a software update that you should be receiving next month. It's in final testing now. The release number is 3.2.172.

dagware

03-15-06, 07:03 PM

msloane

03-15-06, 08:16 PM

I just wanted to post my experiences with the Moxi (SA Powerkey one) and basically why I'm getting rid of it:

(1) This interface is pretty but a bit slow. Also, why can't I tell it what menu I want to pop up first? How did they choose the "on demand" menu to be first?

(2) Picture quality on Analog channels is poor. This is probably not the Moxi's fault, but is a negative for the cable/moxi combo. Channles 1-99 on my cable system (Charter in Glendale, CA) are analog and it sure is a disappointment compared to the Directv I'm used to. Comedy Central, for example, looks bad.

(3) I think the box only stores around 10 hours of HD. I've only had it about a week and have been good about deleting things, so I haven't hit the wall. If this is truly the limit (80gig drive I guess?) then it would be poor.

(4) You CANNOT watch one HD channel and record another one at the same time. Both channels are pixelated greatly and there are freezes and drop-outs. I believe the box advertises that it will do this, and it certainly attempts to. Obviously the drive or processor is too slow.

I might live with 1-3, but 4 is a deal breaker. Sometimes I want to record two HD shows. At least I shouldn't have to remember to put the receiver on a non-HD channel to make sure it can manage to record one HD show later.

I'd like to point out to cable systems what they are doing to themselves by using second rate equipment. My bill would be around $80/month, or almost $1000 per year out of me on a long term basis. They are saving maybe $200 by using equipment that can't cut it. This is pushing me to a different service.

Also, as bit of a "power user" I'd gladly build my own linux or mac HD DVR, however encryption has made this currently impossible with either a QAM tuner card or using set top boxes connected to the computer via firewire (that could possibly work out in the future when 5C encryption is supported and properly implemented by all parties).

My Dish ViP622 will be installed tomorrow.

Quality rules for some consumers.

-Casey
Hello.

I'm new here and glad to have found you guys. I recently got my Moxi (9012) connected (Charter Glendale) to my HD monitor (Toshiba 34HF83). I've had this TV for over a year now, and never saw an HD picture on it until my Moxi came alive.

Being used to the PQ from (nasty, pixelated) Dish Network, the first time I saw an HD picture I actually drew breath, it was that beautiful. And the capabilities of VOD took my head off. Impressive.

HOWEVER...I have to second all of caseystone's complaints -- ESPECIALLY #3 & 4.

Can't do anything about #3 until Digeo enables the USB port so we can plug in external storage...so let's talk about #4.

I have the EXACT same problem. Recording two HD programs (or recording one HD program while watching and pausing/rewinding/time scrolling through another HD program that I'm watching) creates an all-but-UNWATCHABLE MESS.

A pixelated, jumpy, drop-out-y mess. Gives me a headache to watch it.

Now, before anyone climbs all over me for bitching about something and not doing anything about it...having read some of the earlier posts and noticing a pattern of blame pointing to "signal strength" issues, I called Charter and complained.

They sent out a tech. He checked my signal strength, proclaimed it excellent.

He offered to switch Moxis with me, and I took him up on his offer.

Same exact problem continued.

So...Moxiguy? Is this issue being addressed?

I know that folks here love to plug you about future upgrade stuff -- enabled USB/Ethernet ports, grid-based program guide, stuff like that.

But how about this issue? The Moxi is being billed as capable of doing something (e.g. simultaneous recording of two HD programs) that it most definitely CANNOT DO.

Well, it does it, but it's ugly.

I believe that I have done everything that I can do to try to solve my problem from my end.

I look to you -- or anyone else out there who cares to help -- for answers.

Thanks!
Michael

Rampage522

03-15-06, 08:44 PM

msloane

03-15-06, 09:29 PM

But...

The Moxi *CAN* do that! I do that all the time. I even record 2 HD programs simultaneously at least once a week. There is no drop out.

Now, there USED to be (about a year ago). The problem was ultimately resolved when an area-wide issue with old equipment was taken care of. I also think there may have been an interference issue (not signal strength) contributing, but I don't know for sure.

I've had the same box since October, 2004. I simply have not had any picture quality-related issues since last spring.

Rampage522....

Can you expand on what you mean by "area-wide issue with old equipment" and "interference"?

Are you also Charter Glendale?

If so, what do I need to convince the Charter-ites to do for me to make my problems disappear?

Thanks,
Michael

caseystone

03-16-06, 01:51 AM

Rampage522....

Can you expand on what you mean by "area-wide issue with old equipment" and "interference"?

Are you also Charter Glendale?

If so, what do I need to convince the Charter-ites to do for me to make my problems disappear?

Thanks,
Michael

I think that there are different hardware versions/configs of the general box known as "Moxi." The one I have is called "Powerkey" and it does have two firewire ports on the back.

Signal strength was checked when the unit was installed and was proclaimed to be good. Also, the SA 8300HD box (which I also rejected) did not have any problem recording two shows.

Thank you, dagware for the tip on using the zoom button. That wasn't a deal-breaker for me, but it's good to know there was a way to improve the user experience there.

I hope things continue to improve, and perhaps in a few years a Moxi will be back in my setup!

-Casey

mvpgoblue

03-16-06, 11:28 AM

I haven't really had any pixellation issues for some time [knocks wood]. I still have, on average, one 2-3 second sound drop-out per HD recorded show. I've also had OK luck recording two HD programs at the same time. The problem with this ends up being the HD capacity issue. Now that Charter in Midland is up to NBC, ABC, and CBS in HD, I'm rationing my season passes on a couple of busy TV days. I'm alternately irritated/grateful that FOX isn't in HD yet...

Overall, I remain pretty happy with the Moxi, but just the other night when my wife asked why I hadn't deleted a show from the TiVo that we started watching on the Moxi, my answer was, "Because I don't trust the Moxi."

I'm almost 100% certain I'll be buying a TiVo series 3 when they become available later this year and sending the Moxi back to Charter.

black_macleod

03-16-06, 11:30 AM

MoxiGuy

03-16-06, 01:59 PM

"Because I don't trust the Moxi." Ouch. Please elaborate. What don't you trust? Was that related specifically to the HDD capacity or other issues? Would a plug-in USB expansion drive solve the problem for you?

black_macleod

03-16-06, 02:22 PM

Ouch. Please elaborate. What don't you trust? Was that related specifically to the HDD capacity or other issues? Would a plug-in USB expansion drive solve the problem for you?

I do tech support for a living, so I basically don't trust any mechanical device :) Doesn't mean I don't use and abuse them :D I trust users even less, lol.

Xignals

03-16-06, 04:57 PM

Did the guy that was going to swap his hard drive ever post his results? I have been anxiously awaiting word on his progress.

black_macleod

03-16-06, 05:15 PM

Did the guy that was going to swap his hard drive ever post his results? I have been anxiously awaiting word on his progress.

no DHS took him away for tampering!

hehe

no he hasn't posted his conclusions yet.

joe221

03-16-06, 05:56 PM

Did the guy that was going to swap his hard drive ever post his results? I have been anxiously awaiting word on his progress.

I wonder if it has anything to do with those fires in TX? :eek:

black_macleod

03-16-06, 05:59 PM

I wonder if it has anything to do with those fires in TX? :eek:

hehe

jrg70

03-16-06, 06:47 PM

Ouch. Please elaborate. What don't you trust? Was that related specifically to the HDD capacity or other issues? Would a plug-in USB expansion drive solve the problem for you?

Speaking for myself, I do trust the Moxi. <knock wood> I havn't had any pixelation problems or signal issues </knock wood>. I record mostly HD content (primetime TV). As far as I recall I can record 2 HD programs and watch a 3rd from the Hard Drive! Not too sure, but I've never recall having to juggle for that.

The ONLY compaint I have is about the recording capacity. Adelphia sold the thing as 60 (or was it 80?) hours of recording capacity. As we all know HD is somewhere around, or under, 10 hours. I do have to juggle recorded content and sometimes force myself to watch a recorded show earlier than I really want to, because I know I'll run out of space. I also might have to delete a program that I want to keep to watch again later. For instance, I still have a TWO HOUR episode of American Idol on the hard drive from last month. My wife would kill me if I deleted Ace Young's version of Father Figure :) So it sits on the hard drive

Rampage522

03-16-06, 07:03 PM

Rampage522....

Can you expand on what you mean by "area-wide issue with old equipment" and "interference"?

Are you also Charter Glendale?

If so, what do I need to convince the Charter-ites to do for me to make my problems disappear?

Thanks,
MichaelMy area (Vestavia Hills, AL) used to be owned by AT&T's cable. When Charter bought the area, they inherited AT&T's old equipment. The equipment was subject to seasonal temperature changes, which meants each spring there would be signal problems (at least, that's what a tech told me). The problems were resolved by Charter replacing the outdated equipment (this was already scheduled, not done just because I complained).

The interference is a theory, based on observed frequencies being used by channels (viewed on Moxi diagnostics). The frequency was one thing when I was having problems, and after they'd stopped the frequency was a completely different reading. These observations were made within minutes of each other on the same day.

As for what it will take to get Charter in YOUR area to fix the problem (or at least give you a straight answer), I don't have the magic bullet. But I think talking with the locals versus the national call center is a good first step. I didn't get anything resembling reason when talking to the call center, but the local tech said the problem was the equipment and it should be better when it was replaced by a given date - and it turned out he was right.

msloane

03-16-06, 08:00 PM

Ouch. Please elaborate. What don't you trust? Was that related specifically to the HDD capacity or other issues? Would a plug-in USB expansion drive solve the problem for you?

Pardon me for jumping in here, Moxiguy...but I'll tell you why I don't trust my Moxi.

(Hope this isn't putting you on the spot.)

You may have read my earlier post about how I'm unable to record two HD programs at the same time -- or rather, I can, but the result is unwatchable.

I know I'm not alone with this problem...but I've also seen that there are folks out there who aren't having problems.

I'll trust the Moxi when I'm one of those folks.

And I'll name my first child after the person who can point me in the direction of getting my problem solved, with a specific path to follow -- e.g., what department to call, exactly what to say, etc.

Yes, I'd love USB drive expansion...but that would be USELESS unless I'm able to record 2 HD programs simultaneously, as advertised.

Moxiguy...your thoughts?

Thanks,
Michael

primetimeguy

03-16-06, 08:55 PM

In talking with my local Charter rep about the SNR difference between tuner #0 and tuner #1 he said that a new software verision is currently in testing that should help to fix this problem. He said it is version 3.2a. MoxiGuy, is this indeed correct and if so can you elaborate on any othe changes I would notice?

|M|B.M.F.

03-16-06, 09:15 PM

Does Comcast (Denver) offer moxi yet?

MoxiGuy

03-16-06, 10:27 PM

If you can say, will it be a Moxi HDD or will my 250G in a USB 2 external case waiting in my closet be OK? I don't remember whether I answered this. It will not be a Moxi HDD. We will do tests on a small number of commercially available drives to ensure that they can deliver glitch-free HDTV recordings. We will post the names anc models of the qualified drives. I can't answer for the drive in your closet. Maybe it has enough throughput or maybe not. You'll be welcome to try it--and you can post the results here on the forum. Another thing that I can't say yet is when we will release the software support for external drives.

joe221

03-16-06, 10:34 PM

I don't remember whether I answered this. It will not be a Moxi HDD. We will do tests on a small number of commercially available drives to ensure that they can deliver glitch-free HDTV recordings. We will post the names anc models of the qualified drives. I can't answer for the drive in your closet. Maybe it has enough throughput or maybe not. You'll be welcome to try it--and you can post the results here on the forum. Another thing that I can't say yet is when we will release the software support for external drives.

At least there's hope! I like that's it's an off the shelf solution and not proprietary.

mvpgoblue

03-17-06, 12:15 PM

Ouch. Please elaborate. What don't you trust? Was that related specifically to the HDD capacity or other issues? Would a plug-in USB expansion drive solve the problem for you?

A plug-in expansion drive would go a long way. The big issue is HD space. As I hinted at, I'm rationing which shows are recorded in HD because I don't want the Moxi to delete something on me.

I don't have confidence in the save/retain settings. There's no true honest to goodness "save until I delete" option. When I do have several items saved and I try to set up a new season pass, the system tells me that it will have to delete or not record other programs to make room, but then doesn't say which ones.

I'll be honest, I still take time about three days a week to go through the "scheduled to record" list and mentally compare it to my season pass list and make adjustments. I have had more than one occasion where I thought a program was going to be recorded and ultimately wasn't. Most of those times, the TiVo upstairs still got it.

The TiVo just seems to work, and it seems like I have to "work at" getting the Moxi to do everything right. At the risk of sounding sexist, which I'm not trying to do, my wife is very confident with the TiVo, but still struggles a little with the Moxi. (That being said, my eight year old daughter gets both of them as well as either of us!!)

joe221

03-17-06, 12:29 PM

The TiVo just seems to work, and it seems like I have to "work at" getting the Moxi to do everything right. At the risk of sounding sexist, which I'm not trying to do, my wife is very confident with the TiVo, but still struggles a little with the Moxi. (That being said, my eight year old daughter gets both of them as well as either of us!!)

MoxiGuy, I'm putting out a RFH for mvpgoblue's daughter. We need her in Software R&D. We'll discuss at the next meeting!

Tim Neuland

03-17-06, 01:06 PM

A week ago I posted that the guide data for FSW2 in Adelphia, Yorba Linda is incorrect on the MOXI. Moxiguy said someone was looking down the chain to see what is broken. Has anyone found an answer?

I received a phone message from Adelphia saying "There is nothing we can do to solve the icon-thing that you are seeing". Then the person who left the message (female named Lynn) left a phone number. The phone number led to a "You have reached a disconnected phone number. If you believe this is in error ...." message.

I know communications suffers each time it is repeaded, but how do you get from incorrect guide data to "the icon-thing that you are seeing"?

This is all hugely frustrating. On the positive side, talks about external HD's is uplifting. If a drive is USB 2.0 compliant for High speed (480MB/s) wouldn't that be more than sufficient throughput for HD video capture and playback?

What and where does a channel get defined? Box or servers? Digeo or Adelphia? Is this issue as simply as Adelphia changes a server to look for FOXW2 instead of FSW2?

rymherman

03-17-06, 02:46 PM

Question. Anyway had any trouble with the DVI output on the So Cal Adelphia Moxi DVR box (Buena Park, OC) ? Whats the fix ?

Whats troubling is I have the TV wall mounted and spent tons of time tearing out drywall and running the cables through the studs and repatching. Of course I did a test on everything before repatching and everything worked fine. My problem however is upon remounting and making my first test run everything worked fine, but I lost video (not audio) when I made my first channel change.

What's odd is if I reset the Moxi box I can get the "MOXI" screen to pop up and see the load bar but the minute its finished loading I loose video.

After a little investigating through this forum I found that in many cases the DVI output is disabled. I haven't been able to find any posts on what needs to be done to enable the DVI output.

Any help would be appreciated. I really don't want to have to rip another hole in my freshly done drywall job and run component cables.

-Ryan

splinke

03-17-06, 03:06 PM

Question. Anyway had any trouble with the DVI output on the So Cal Adelphia Moxi DVR box (Buena Park, OC) ? Whats the fix ?...
If the DVI output was working for you previously, then it should still be functional in your cable system.

I don't know whether this is helpful, but 480i signals are not currently supported on the DVI output, so if you have 480i selected under HDTV Setup without having an analog connection, 480i channels may not be viewable. Perhaps you switched to a 480i channel when the problem arose.

If that is the problem, you could hook up an analog connection (at least temporarily) so that you can see the display and de-select 480i under HDTV Setup. Alternatively, you could try to change the output resolution to an HD resolution from the main box by simultaneously pressing and holding the Live TV (second from left) and OK (center of the circle) buttons. The LED will show you the current resolution: Sd (480i), 720P, or 1080. You can use the Channel Up/Down arrows on the box (the two right-most buttons) to select either 720p or 1080 (whatever is supported by your display), then choose "Yes" in the confirmation dialog. You should then de-select 480i under HDTV Setup.

In either case, if you only have the DVI cable permanently hooked up, then you may not like the picture quality of the 480i channels, as the Moxi is not very good at upconverting them to HD resolutions. Apparently, 480i support over DVI is planned for a future software upgrade, though.

If the 480i issue is not your problem, then you can ignore everything I just wrote. :) For more information on DVI and a multitude of other issues, see my FAQ (link in my signature below).

msloane

03-18-06, 10:41 PM

I think that there are different hardware versions/configs of the general box known as "Moxi." The one I have is called "Powerkey" and it does have two firewire ports on the back.

Signal strength was checked when the unit was installed and was proclaimed to be good. Also, the SA 8300HD box (which I also rejected) did not have any problem recording two shows.

Thank you, dagware for the tip on using the zoom button. That wasn't a deal-breaker for me, but it's good to know there was a way to improve the user experience there.

I hope things continue to improve, and perhaps in a few years a Moxi will be back in my setup!

-Casey

I checked today, and my Moxi is also the Scientific Atlanta "Powerkey" model, with two Firewire ports on the back (along with an Ethernet port and 2 USBs on the back, and two on the front -- all that useless connectivity!).

Does that mean that my Moxi is one of the "newer" ones that should be able to record 2 HD programs at the same time?

Seriously, I'm >thisclose< to calling Charter on Monday and opening a big can o'whupass on some poor soul.

I went with Charter (and specifically Moxi) based its specs, which included its highly touted ability to record 2 HD programs at the same time. If others can do it -- and I can't -- that makes me a very, very unhappy (and potentially loud, self-righteously whiny) camper....

--Michael

Drbuzzo

03-19-06, 02:36 PM

Okay.... this might be a stupid question,

but if the Moxi is an x86 computer running Linux, does this mean that I could install my own favorite programs on it? IE: The KDE Photo screensaver, Gaim Notifier, the Kafine Media Player, Firefox ect ect ect....

Or does it have some sort of setup where you cannot get access to the consol commands or have permission to Make Install stuff?

If it did allow me the flexability to add that sort of stuff it'd be hella-cool

thanks
Steve

lzrdking28

03-20-06, 02:17 AM

jasonvr

03-20-06, 02:27 AM

splinke

03-20-06, 03:46 AM

I checked today, and my Moxi is also the Scientific Atlanta "Powerkey" model, with two Firewire ports on the back (along with an Ethernet port and 2 USBs on the back, and two on the front -- all that useless connectivity!).

Does that mean that my Moxi is one of the "newer" ones that should be able to record 2 HD programs at the same time?...
Basically, almost all cable systems use either the Motorola DigiCipher or Scientific-Atlanta PowerKEY "conditional access" (i.e., channel scrambling/encryption) systems. The PowerKEY Moxi's should not be much different than the regular (DigiCipher) ones, except that they are intended to function in cable systems that were set up to use the PowerKEY conditional access system. Since Digeo developed the PowerKEY-compatible hardware after the DigiCipher ones, the units probably tend to be newer. However, there probably isn't anything that makes them more capable of recording two HD programs at once--they all should. In fact, I guess it is possible that since there are many fewer PowerKEY models, they may not have undergone as much real-world testing as the DigiCipher units. It is probably more likely, though, that there are problems with your installation or cable system that are causing your problems.

splinke

03-20-06, 03:48 AM

...but if the Moxi is an x86 computer running Linux, does this mean that I could install my own favorite programs on it? IE: The KDE Photo screensaver, Gaim Notifier, the Kafine Media Player, Firefox ect ect ect...
Users cannot install any software on Moxi's. It is all encrypted.

splinke

03-20-06, 03:52 AM

I just got my Moxi on Saturday. Seems pretty cool so far. My manual says I have version 2.0. I live in Glendale, CA. Should I bring the box back and request a 3.2 or 3.2a or whatever is the newest one? I wonder if the newer version is availbale in my area yet...anyway, this unit blows away what i had before, a SA 3100.
The manual they gave you may be for software version 2.0, but you most likely have some version of 3.2. You can check this in the On-Screen Diagnostic (OSD) menus. To display the OSD, simultaneously press and hold the MENU and OK buttons on the front of the box (not the remote) for about four seconds. Use the arrow keys to navigate through the menus. Select "Main Overview" and check the "Software Version". Press Moxi button to exit the OSD. You can download the newest versions of the hardware and software manuals. Check the top of my FAQ (link in signature below) for links to the manuals. If you find that you are actually running version 2, and it has not automatically updated, you should probably call your cable company.

RadioManTodd

03-20-06, 01:10 PM

WOW!

Now I remember why I left Charter Cable in the first place.

Sorry... OK so having moved to a condo that the landlord won't allow the dish (can't run wires without drilling through walls... ) I got a SMOKING deal through Charter on their "leave the dish" promotion.

First off... the installer didn't install anything properly. Well I should say... he didn't install the bedroom Moxi on the network. Went to bed and had none of my channels, no channel guide info. Why? Cuz he gave them the wrong Serial #!!!!!!!!!

OK got that straightened out about 12 hours later, due to incompetent overnight technical support staff.

But last night was recording Sopranos in HD as well as watching Dodgeball in HD previously recorded, and boom went back to Sopranos, and its pixellated. As is West Wing which recorded the hour earlier.

So I suffered through West Wing and just deleted Sopranos, knowing I can catch it later in the week.

But I went to just test things out and started recording something else.....

I could watch it fine, but as soon as I started recording, it would get pixellated bad. Stop recording, and it'd stay pixellated, change the channel and back, and it'd be fine.

Not happy. Anyone know if I can get one of the older boxes if I complain loud enough?

MoxiGuy

03-20-06, 02:48 PM

There have been a few posts about pixellating when trying two record to HD programs at once. This does not seem to be a widespread issue based on other posts and general feedback. But, of course, if it's happening in your house, that's not much consolation. I've asked folks here to look into this. I'll let you know what turns up.

rochers

03-20-06, 03:19 PM

Since the software update last week I am having the same no-icon issues as some other users on the forum. This is unacceptable. Every single channel is the default orange /blue Moxi icon. I can't tell (unless I actually change the channel) which one I am on.

I have triggered the resources download, restarted the Moxi several times, nothing works!

MoxiGuy -- have you been able to replicate this problem?

black_macleod

03-20-06, 03:32 PM

What did you cable company say? Did you even call them?

Stoton_Cust

03-20-06, 05:59 PM

black_macleod

03-20-06, 06:45 PM

I am wondering if there is any way to program the MOXI to change to certain channels at certain times of the day. For example, can I tell it to go to Channel 24 at 11:00 am on Wednesday, March 22nd?

I know that other cable boxes could do this, but wasn't sure if the MOXI has that capability.

Anyone know?

Thanks in advance.

No Sir. Its all guide motivated and generated, and no way to just change the channel, it has to be set to record anything in the future. Wishlist item.

gobler

03-20-06, 06:54 PM

:D Just got finished installing my new Moxi box from Charter. Had no idea I could use s/pdif for the audio..now I need to get to "BIG" store to pick up another one. I've been reading through the 200 pages on this thread and am glad to know it's version 3.something ;) I love this forum!! I have in the past only recorded one program at a time but that's because of the box. I hope I don't have issues with pixalation. BTW, I ran my component through my receiver Onkyo S780 then to my Mitsu and it reads 1080i. Is running it through the receiver ok or will I lose video quality? be gentle I'm a newb.

Cheers,
Jeff

black_macleod

03-20-06, 07:24 PM

twitchee3

03-20-06, 09:48 PM

My family and I are serviced by Adelphia (SoCal) (rumored to soon merge with Time Warner) and we have recently added two Moxi boxes to our home system. Downstairs with our 42" Panasonic plasma and 1000 watt 7.1 digital surround we use the BMC 9012 box and upstairs in my room I have a 30" LCD using the BMC 9022D version. I have a few questions for Moxi Guy:

1. Do you know if Adelphia versions of moxi have or will ever support the Games, jukebox, pictures, telephone (don't know if this one is possible because to my knowlege Adelphia does not yet offer phone service), PC Link/connect features? I am curious because for me these features seem that they would add versatility to the system and I would very much like to have them, ESPECIALLY the PC link so that i could import music and photos (videos in the future???) None of these features currently show up on my menu and i was wondering whether this means that Adelphia simply hasn't added them or that Adelphia cannot/will not provide these services. Would there be anyway to override the adelphia software and enable the box to connect to our home network or is it possible that adelphia could provide this option with a simple phone call (calling adelphia is a traumatic experience)?

2. Both of our Moxi boxes have the updated software/firmware versions (indicated by the "Welcome to Moxi" instead of "Intro to Moxi"[edit: just checked the firmware on my box and it is 3.2]) and the firewire ports supposedly output digital video (minus the moxi interface) and audio to a TV (I've NEVER seen a TV with firewire input) or a DVCR. I was wondering if i could run a firewire (IEEE 1394) cable from the moxi box to my computer and simply import the video stored on the hard drive as i would from a digital camcorder. I don't own a digital camcorder so i don't know EXACTLY how this process works but i've seen it done and i know the basics (i.e. controlling camcorder functions from the computer). So basically is there ANY WAY to import digital video from the HDD in the Moxi box into a computer via the firewire port, even if the output control has to be done manually from the box/remote rather than through computer software (i.e. playing the entire video on the box while capturing the digital output via firewire into the computer)?

3. Can you tell me whether Adelphia has purchased ANY Moxi Mate systems? A moximate could help out with our home system by extending the media center functionality, and Adelphia's website mentions nothing about the moximate (although their website is VERY limited because only today did i find ANY MENTION of the Moxi system and it was basically just a downloadable user's guide found on a hidden page), nor did Adelphia mention its availability to us when we ordered our systems (we did not specifically request a moxi system, just an HD DVR). I would like to know whether or not Adelphia is even capable of providing this service before i go through the torment of a phone call to them.

4. I have heard conflicting reports as to the substance of the on board DVD player included in the BMC 9022D model and I wanted clarification as to whether it is or isn't an upconverting DVD player, and if it is, what resolutions are output through the component connection and how can you change the output resolution (say from 720p to 1080i)?

Suggestions/Notes:

As far as I'm concerned, Moxi and the Motorola BMC boxes are the best digital cable boxes we've ever used (although our previous boxes were neither DVR nor HD sets so were very low end and i don't really have anything to compare them to). I would suggest that a new version of the remote include a learning function which is an especially big point for me because i own an off brand (Sceptre) tv that, although great in quality, features, and price, has no universal remote codes for the moxi and many other remotes. Because of this, I'm stuck using at LEAST 2 remotes. I woud also suggest the addition of a PIP (picture in picture) function for the moxi software (it's obviously capable of such a feature becuase it has 2 tuners-and i do understand that you couldn't record a show and use PIP at the same time unless one of the PIP shows was the show you were recording) and also it would be nice to be able to control the tv input/source function with the moxi remote. It would be a great bonus if future moxi systems incorporated at least one A/V input so that tv's with fewer inputs could be handled easier and also so that an auxilliary A/V source could be recorded onto the internal HDD. Also, with the Moxi mate system (although we don't have one), i noticed that with the current moxi mate available the slim client only outputs SD video (or HD scaled down). In future versions it may be wise to offer full HD functionality on these slim client versions as it is becoming more and more common for homes to have more than one HD set (as ours does) although i'm sure you guys have already thought of this.

And finally to hit on a previous point, our boxes output video through multiple ports simultaneously (I only tested the composite video port but i assume S-vid is the same). I DID NOT however test this while watching HD programming, only standard programming so i do not know whether it would output scaled down video via S-vid and composite while you were watching an HD program on the main monitor.

I'm a newb and sorry if i hit on points that were already discussed but i really want SPECIFIC answers and didn't feel like paging through 200 pages worth of posts.

ALSO, Moxi Guy, these suggestions are not meant as complaints, but only as helpful suggestions for future rollouts of the Moxi system, and i can say based on what I've seen so far, that i will be looking for and requesting the newest releases of moxi media center systems from my cable company.

B-RAD