For several weeks now the clock on my Moxi has been getting slower (compared to the Government's Atomic Clock signals).

Moxi used to always run 2-seconds slow. Then all of a sudden it went about 12-seconds slow and continues to lose about a second a day (it is now 30-seconds slow).

I am having to manually go in and set each recording to start 1-minute early and end 1-minute early so that the beginning of the programs do not get cut off.

There is a thread on the Charter Forum on DSLReports-dot-com where it appears that this is a problem in several areas (not quite up to 5-posts so that I can put in the link).

I have called Customer noService 4-times and have even gone in to the Charter Office twice. They want to have me wait around for a tech, but that will do no good because they can see in their office that the time is slow and that I am not the only one complaining. And yes, I have gone through all the drills of hard and soft resets locally and by Charter "over-the-wire".

It boils down to, Charter does not know how to fix a problem with THEIR clock synchronization. Charter is using the excuse that they are too busy getting ready to roll-out their new phone service to fix this problem. If you ask me, Charter barely has the smarts to run basic cable, they are in over their heads with DVR, HD, high speed internet, and soon phone.

Any ideas how to light a fire under Charter to get them to fix their system?

It must be a local problem, as my Moxi clock is dead on with my 'atomic' clock
here in Birmingham, Alabama.


Moxi Clock Slow and Getting Slower
For several weeks now the clock on my Moxi has been getting slower (compared to the Government's Atomic Clock signals).

It must be a local problem, as my Moxi clock is dead on with my 'atomic' clock
here in Birmingham, Alabama.


Moxi Clock Slow and Getting Slower
For several weeks now the clock on my Moxi has been getting slower (compared to the Government's Atomic Clock signals).

Local in several areas. On the DSLReports forum for Charter several areas/states are experiencing the clock problem; Missouri, Washington (The State) and even someone somewhere in Alabama.

A Charter Tech in another area responded that the clock is controlled "locally" through the DAC and has even tried to contact my local center. To put it nicely, the locals can't seem to find the switch.

Regarding the VOD questions...

I'm a Charter customer in Ludington, MI and have had VOD since I got my Moxie box last fall (after my beloved TiVo died a horrible death). Works flawlessly. I'm a little surprised to read there are folks in Michigan who don't even have it yet.

I guess this isn't of much help other than giving ya'll the ability to say "But they have it on the west side of the state!!!" to the Charter techs.

BTW, while I was surprised at how easy it was to change to Moxi, I absolutely HATE the lack of disk space and the way it just removes things to make space. I will likely get the Series Three TiVo when it is released later this year just for the ability to add hard drive space as needed.

Local in several areas. On the DSLReports forum for Charter several areas/states are experiencing the clock problem; Missouri, Washington (The State) and even someone somewhere in Alabama.

A Charter Tech in another area responded that the clock is controlled "locally" through the DAC and has even tried to contact my local center. To put it nicely, the locals can't seem to find the switch.

My clock here in St. Louis fixed itself yesterday. Seems like a purely local problem so I'd recommend finding your local HDTV thread here: http://www.avsforum.com/avs-vb/forumdisplay.php?f=45 and organizing some sort of group to call in and/or visit your local office en masse.

Regarding the VOD questions...

I spoke to a Charter Tech who was doing some line work on the pole in my yard. We should be getting VOD in SE Michigan by the end of June. No ETA for all digital cable though.

VOD is now working for me.....it just happened to start working the same day I had the cable guy come by to check things out..........coincidence? I noticed we have the 480p update but for some reason it looks worse than 480i on my HD set. Maybe I'll try out the DVI cable again one day when I feel like plugging it in....Just happy to FINALLY have VOD!!!!!

I noticed we have the 480p update but for some reason it looks worse than 480i on my HD set.

We got the 480P update a couple of weeks ago. I leave mine in 1080i mode. I prefer pillar box (unstretched) any way. Very little difference on the digital channels; analog channels are slightly fuzzier in 1080i vs 480i/p.

Screen burn can be an issue with some sets if you watch a lot of 4:3 programming. A few hours here and there should'nt matter much. Guess it's a choice.

FWIW: I tried DVI. Very little difference. I put Moxi (and all the other AV stuff) in closet and it was a lot easer and cheaper to run component video 35 feet.

I updated the FAQ again, primarily to resolve some of the mysteries surrounding the new Update 3A/3A+. Changes are in green text.

So I recorded the US Open golf today (in HD), and of course the Moxi decided there wasn't enough room for everything. The broadcast was broken up as follows:

4 hours and 55 minutes on ESPN HD.
2 hours on NBC HD.
2 hours on ESPN HD.
Total: 8:55

So when I came home, I only had the last two 2-hour sections. I know the first portion started recording, because I checked it before I went to work. So obviously the Moxi deleted it when it recorded the later sections (there's no other recordings).

Fortunately, I also recorded it on my ReplayTV, so I didn't miss any action, but of course it wasn't in HD, which really sucks becuase there's so few golf tournaments in HD (probably 4 all year) that I hate to miss any of it.

So the pitiful Moxi couldn't record a measly 8 hours and 55 minutes of HD. Boy does that suck. The problem I'm faced with on Saturday and Sunday is that although there's only 6 1/2 hours of broadcast, it's in one section, so if the Moxi decides there's not enough room for that, I won't get any of it. I'd start the recording later because if I was going to miss anything, I'd prefer it to be the early rounds, but of course the only option available for that is to start 5 minutes late.

Truly pitiful. If Tivo comes out with an HD-capable competitor with cable card that works on my cable system, I'll dump the Moxi faster than you can say "piece of sh*t!"

-Dan

there's so few golf tournaments in HD -Dan

And with good reason. Probably one of the worst spectator sports in the world, IMO. Let me scratch that, IT IS, the worst spectator sport in the world.


HoTShoT

Where does the Moxi get the VOD listings? I can't find it on Zap2it. I'd like to be able to search those listings but I don't see that capability.

And with good reason. Probably one of the worst spectator sports in the world, IMO. Let me scratch that, IT IS, the worst spectator sport in the world.
HoTShoT

To each his own, hot. There are many of us who would strongly disagree with your outlook.

Where does the Moxi get the VOD listings? I can't find it on Zap2it. I'd like to be able to search those listings but I don't see that capability.
The Moxi gets its VOD information from a cable company server, so I don't think there is any central place to look up the listings. I think it is probably specific to each local system, since the Moxi was forced to support several different VOD delivery systems. This caused a lot of problems with VOD on the Moxi early on, and it still seems to be a problem in some systems.

And with good reason. Probably one of the worst spectator sports in the world, IMO. Let me scratch that, IT IS, the worst spectator sport in the world.


HoTShoT
Golf is an amazing sport if you play it, and watching people play the same game in a manner that is so far beyond what I'm capable of is a real treat. But I completely understand why someone would think it's horrible to watch. You either like it or hate it, I would think.

Personally, I can't understand why people watch auto racing. Cars going around in a circle a bunch of times. Sheesh. However, I have friends who would kill me for even saying that, and I know it's hugely popular in many places, so that's why I agree with the other poster who said "to each their own."

-Dan

Cars going around in a circle a bunch of times. Sheesh. -Dan

I agree, but Golf still falls below especially as a live spectator sport. At least you can see all the cars when you are at the track. With golf, you can't see crap.

Setup is

- behind-the-cabinet-door Moxi
- Universal MX-950 remote control
- MRF-250 RF-to-IR converter w/ IR blaster connected to the Moxi front panel
- Several other A/V components also IR blast-controlled (Denon AVR-4306, etc.)

MX-950 was professionally programmed, and works great when pointed at the Moxi (e.g., cabinet door open for direct IR line-of-sight).

However, with door closed (using RF transmission from MX-950 to MRF-250), Moxi cannot be controlled, while all other gear works fine. Technician couldn't solve the problem, and tentatively concluded that the MRF-250 somehow isn't transcoding the RF-IR to the Moxi's liking. Does anyone know why this is happening, and is there any solution for behind-the-door control of the Moxi?

Any help would be greatly appreciated - after spending $$$$ on a new built-in cabinet, to not be able to control the Moxi is going to put me on the couch!

Just got a moxi unit installed today. All of the digital outputs are disabled according to the charter tech. Optical/coax digital audio and the DVI port are all disabled. I would think that would defeat the purpose of having 5.1 sound on the HDTV channels if you can only output analog stereo.

Picture is nice though.. I have the moxi attached to an infocus screenplay 4805 projector.

I don't have the model offhand but I can get it. It looks very similar to the pictures posted in the FAQ.

...Technician couldn't solve the problem, and tentatively concluded that the MRF-250 somehow isn't transcoding the RF-IR to the Moxi's liking. Does anyone know why this is happening, and is there any solution for behind-the-door control of the Moxi?...
Moxi's (at least the current versions) use an infrared wireless technology called eXtensible Multimedia Protocol (XMP), formerly called Two-Way Infrared Protocol (TWIRP). This technology apparently uses multiple infrared pulses (16 burst pairs with 16 different burst combinations). Many universal remotes have problems with this, so it may not be surprising that an IR blaster device also has problems. On the other hand, the IR blaster you described is apparently manufactured by the same company (Universal Remote Control) as the universal remote control you are using, which is known to function with the Moxi. You may want to contact the company and ask them whether the IR blaster supports XMP. For more information, see the "Remote Control" section of the FAQ. Also note that the Moxi remotes themselves are manufactured by a company called Universal Electronics, but despite the name similarity with Universal Remote Control, I believe they are different companies.

Just got a moxi unit installed today. All of the digital outputs are disabled according to the charter tech. Optical/coax digital audio and the DVI port are all disabled...
It is possible that the DVI port is disabled, but I have never heard of the digital audio ports being disabled. Have you tried them? Make sure "Dolby Digital" is selected under SETTINGS > AUDIO (and don't forget to click on the "close" card when exiting the menu. To check if the DVI port can be activated, you can try following the instructions under "DVI port troubleshooting" in the FAQ.

To each his own, hot. There are many of us who would strongly disagree with your outlook.

Seconded, I enjoy Golf, especially in HD! :D

Setup is

- behind-the-cabinet-door Moxi
- Universal MX-950 remote control
- MRF-250 RF-to-IR converter w/ IR blaster connected to the Moxi front panel
- Several other A/V components also IR blast-controlled (Denon AVR-4306, etc.)

MX-950 was professionally programmed, and works great when pointed at the Moxi (e.g., cabinet door open for direct IR line-of-sight).

However, with door closed (using RF transmission from MX-950 to MRF-250), Moxi cannot be controlled, while all other gear works fine. Technician couldn't solve the problem, and tentatively concluded that the MRF-250 somehow isn't transcoding the RF-IR to the Moxi's liking. Does anyone know why this is happening, and is there any solution for behind-the-door control of the Moxi?

Any help would be greatly appreciated - after spending $$$$ on a new built-in cabinet, to not be able to control the Moxi is going to put me on the couch!

False alarm - the installer mistakenly installed the micro repeater over an LED port instead of the IR port. FYI, the Moxi IR port is just a 1/4" or so to the left of the clock display, roughly at the top of the clock digits. Point a flashlight in there and you'll see it.

Deleted response after realizing I hadn't ready the rest of the messages on the next page. :o

I have a rather frustrating problem that I can't seem to figure out. I have Charter HD service with the Moxi DVR. The problem I'm having is that I can't get the HD channels in HD resolution. Whenever I go into the Moxi HD setup to select a resolution higher than 480i, I get a scrambled screen. I can get the HD channels in 480i only. I have tried both the component cables and the DVI cable and the problem is the same for both. My TV is capable of up to 1080i. Any ideas?

Thanks in Advance,

Jay

I have a rather frustrating problem that I can't seem to figure out. I have Charter HD service with the Moxi DVR. The problem I'm having is that I can't get the HD channels in HD resolution. Whenever I go into the Moxi HD setup to select a resolution higher than 480i, I get a scrambled screen. I can get the HD channels in 480i only. I have tried both the component cables and the DVI cable and the problem is the same for both. My TV is capable of up to 1080i. Any ideas?...
I would recommend at least starting with the 3-cable component connection for video. Do you get the confirmation (yes/no) dialog box when you try to add the 1080i resolution? If not, does your TV support both 1080i and 480i on the specific input to which you have the component cables attached? If you do get the resolution confirmation box, you are presumably selecting "yes"? After that, are you scrolling to "close" in HDTV Set-up to finalize the new settings? This last step is not particularly intuitive, and it confuses some new users, including me when I first got a Moxi.

I would recommend at least starting with the 3-cable component connection for video. Do you get the confirmation (yes/no) dialog box when you try to add the 1080i resolution? If not, does your TV support both 1080i and 480i on the specific input to which you have the component cables attached? If you do get the resolution confirmation box, you are presumably selecting "yes"? After that, are you scrolling to "close" in HDTV Set-up to finalize the new settings? This last step is not particularly intuitive, and it confuses some new users, including me when I first got a Moxi.

My TV does support those resolutions on both the component and DVI connections. I have a Sony KDF-E42A10 if that helps. I do get the confirmation box but it is also scrambled. I have been able to select 'yes' and then 'close' by a matter of trial and error, since I can't make out the images on the screen but when I then switch to a HD channel, the picture is still scrambled until I go back into setup to unselect the higher resolutions.

i have charter.
i record a ton of different stuff and delete after i watch.
now i'm thinking, how nice if i could record hdtv with moxi and keep it. is it currently impossible to expand moxi storage or archive? what is everyone doing when there is no room left to schedule. are you trashing your favorite movie or great sporting event that you recorded in hd?

My TV does support those resolutions on both the component and DVI connections. I have a Sony KDF-E42A10 if that helps. I do get the confirmation box but it is also scrambled. I have been able to select 'yes' and then 'close' by a matter of trial and error, since I can't make out the images on the screen but when I then switch to a HD channel, the picture is still scrambled until I go back into setup to unselect the higher resolutions.
If you have all three component video cables attached to one of your "HD/DVD" component inputs (#4 or #5), and the display works under 480i on these inputs, but it remains scrambled after selecting an HD resolution, then you may have a hardware problem--either the Moxi or your TV. Have you ever had an HD source work with your TV? Perhaps you need to ask for a new Moxi.

i have charter.
i record a ton of different stuff and delete after i watch.
now i'm thinking, how nice if i could record hdtv with moxi and keep it. is it currently impossible to expand moxi storage or archive? what is everyone doing when there is no room left to schedule. are you trashing your favorite movie or great sporting event that you recorded in hd?
See the "Archiving programs from the Moxi to an external recording device" section of the FAQ (link in my signature).

And you believed the tech? I have Charter in East TN and I use DD 5.1 and the DVI port works.

Also note that the Moxi remotes themselves are manufactured by a company called Universal Electronics, but despite the name similarity with Universal Remote Control, I believe they are different companies.

Yes, they are the same company. Universal Electronics is a large manufacturer of remotes. They make remotes by many brand names including cable companies, manufacturers and high end custom home theater builders. They make everything from the cheapest "All for One" brand to high end remotes in the $1000 range. I am pretty sure they are the largest manufacturer of remotes.

Unfortunately the codes used in the Moxi remote are not very common, there are only a handful of learning remotes capable of learning Moxi's remote commands.

I just had the cable guy out to upgrade me to a BMC9022 model in order to get more storage space and see if the new box would eliminate the Firewire pixilation issue I was having. Because of previous posts mentioning the 9022 did NOT have 1394, I specifically asked the CSR to verify if they had a 9022 model with 1394, (she said yes). In addition, I even asked her to put a note on the work order saying, 'Only bring a box with 1394 or else forget it". Trying to be proactive made no difference as the tech showed up at my house with a 9022 WITHOUT 1394. I did not bother having him hook it up since I did not chose to lose my DVHS capability.
I did have him swap out my old 9012 box for a new one that had 1394. Long story short, I'm still seeing pixilation from the 9012 through firewire when playing back recorded HD content. As before, live is fine. I've not 100% ruled out my DVHS player, (JVC 5u), but it still seems like the Moxi is most likely at fault since live HD 1394 output is fine.
I was even more baffled when the cable tech called Moxi support to discuss my particular issue. Her response to my problem was, 'if the component output works, then just use it'. Knowing that this person, (along with everyone else in the support chain), does not have a clue about the purpose 1394 , I pretty much gave up. All of this will get a little more interesting in a couple years when HD-DVD/Blu-ray recorders become widely available, (assuming the studios/manufacturers provide the capability to record HD content).
One other thing I noticed was that this 'new model' 9012 has the 480p setting option re-enabled, (my old one didn't). Though I'm still not using it since I think the scaler in my projector is still better.

I recently switched cable providers, and therefore DVRs from the Motorola 6412 to the 9012F. Like jlachanc, I too have pixelation issues when playing back programs from the hard drive over Firewire. I tried tuning to an analog channel prior to play back (per the Moxi FAQ) but it didn't seem to help any. The pixelation is not part of the recording- if I watch the same program on composite out it looks fine. The firewire play back was working fine with my system when I had the 6412.

Therefore, it is definitely an issue with the 9012F- at least my version of it. Has anyone been able to tweak this enough to eliminate the pixelation? Or have it working fine with their model? Any news of a software or hardware fix in the works?

i have charter.
i record a ton of different stuff and delete after i watch.
now i'm thinking, how nice if i could record hdtv with moxi and keep it. is it currently impossible to expand moxi storage or archive? what is everyone doing when there is no room left to schedule. are you trashing your favorite movie or great sporting event that you recorded in hd?

You might try getting the two room version of Moxi. The hard drive is twice the size.

Yes, they are the same company. Universal Electronics is a large manufacturer of remotes. They make remotes by many brand names including cable companies, manufacturers and high end custom home theater builders. They make everything from the cheapest "All for One" brand to high end remotes in the $1000 range. I am pretty sure they are the largest manufacturer of remotes.

Unfortunately the codes used in the Moxi remote are not very common, there are only a handful of learning remotes capable of learning Moxi's remote commands.

I've had very good luck with my pronto learning the Moxi commands.

Yes, they are the same company. Universal Electronics is a large manufacturer of remotes. They make remotes by many brand names including cable companies, manufacturers and high end custom home theater builders. They make everything from the cheapest "All for One" brand to high end remotes in the $1000 range. I am pretty sure they are the largest manufacturer of remotes.

Unfortunately the codes used in the Moxi remote are not very common, there are only a handful of learning remotes capable of learning Moxi's remote commands.

Yeah, this sucks. My beloved MX-500 with power enough to change channels the next town over won't, properly learn my Moxi remote. This after I had framed in a sweet, corner entertainment center with the components at 45 degree angles for my new home before I got Moxi. The Moxi remote is alright, but I can't use it from the far left side of the room like I can the MX-500 on other components.

Yeah, this sucks. My beloved MX-500 with power enough to change channels the next town over won't, properly learn my Moxi remote. This after I had framed in a sweet, corner entertainment center with the components at 45 degree angles for my new home before I got Moxi. The Moxi remote is alright, but I can't use it from the far left side of the room like I can the MX-500 on other components.

Yeah the MX-500 was great, I had it too, but the Moxi was its downfall. They will program it if you send it home, but I switched to Harmony instead and Ebayed the MX. Overall I'm very satisfied with the 880 but the MX could sure do some neat tricks that the H won't. Different concept of remote.

Yeah the MX-500 was great, I had it too, but the Moxi was its downfall. They will program it if you send it home, but I switched to Harmony instead and Ebayed the MX. Overall I'm very satisfied with the 880 but the MX could sure do some neat tricks that the H won't. Different concept of remote.

Thanks for the advice, Grumpy.

Haven't followed this monster thread closely, lately so forgive me if this is old news, but my inside guy says Charter is in talks with another company to replace the troubled Motorolas. I may just hang tight for a bit, though who knows how long the replacements could take to arrive.

Yeah, this sucks. My beloved MX-500 with power enough to change channels the next town over won't, properly learn my Moxi remote. This after I had framed in a sweet, corner entertainment center with the components at 45 degree angles for my new home before I got Moxi. The Moxi remote is alright, but I can't use it from the far left side of the room like I can the MX-500 on other components.

I have the MX-700 and just very recently got my Moxi. When I checked the IR database in my editor for my MX-700 (which I keep updated and do have recent updates for) the Moxi was listed and it worked just fine. I thought the 500 was nearly the same as the 700 but maybe not. Did you check online in your MX-500 editor and download the most recent update?

It is possible that the DVI port is disabled, but I have never heard of the digital audio ports being disabled. Have you tried them? Make sure "Dolby Digital" is selected under SETTINGS > AUDIO (and don't forget to click on the "close" card when exiting the menu. To check if the DVI port can be activated, you can try following the instructions under "DVI port troubleshooting" in the FAQ.


Well I came home last night and plugged in a digital optical cable to the moxi and it worked fine. I wonder why the tech told me it was disabled. Maybe he didn't want to provide a cable for it?? At first I thought it was maybe some DRM thing.

I would try the DVI port but I need an M1 adapter for my infocus SP4805.

I have the MX-700 and just very recently got my Moxi. When I checked the IR database in my editor for my MX-700 (which I keep updated and do have recent updates for) the Moxi was listed and it worked just fine. I thought the 500 was nearly the same as the 700 but maybe not. Did you check online in your MX-500 editor and download the most recent update?

Thanks, Ice.

I looked on the site and found no Editor for the 500. Did for the 700, though, darnit. Good for you, bad for me. Thanks for the info, though. If I upgrade, I'll know what to look for, now.

I have the MX-700 and just very recently got my Moxi. When I checked the IR database in my editor for my MX-700 (which I keep updated and do have recent updates for) the Moxi was listed and it worked just fine. I thought the 500 was nearly the same as the 700 but maybe not. Did you check online in your MX-500 editor and download the most recent update?

I have an MX-700 as well and the MOXI codes worked fine (the PC programming interface also makes it well worth the extra money). However, I have not been able to get the turbo mode to work right I tried the trick of tapping the MOXI remote buttons quickly while learning but that has less than optimum results. I just learned to use the channel up/down buttons to scroll a page at a time.

Hi all. FYI, Radio Shack has just come out with a remote control HDMI switch for $79. Accepts 3 inputs. Has anyone tried this out. I ordered one but seems to good to be true. I think it's only available on-line and not in stores yet.

I am new to Moxi and was wondering if I have the capablities to change the channel view. I am trying to see what is coming up on every channel, like i was able to on my "old" digital cable. Does anyone know about this..... Hopefully this is something I won't have to learn to live with! It's 5 min to 10:30 and I have to go to eaach channel to see what is starting next!!!!! LAME :)

I am new to Moxi and was wondering if I have the capablities to change the channel view. I am trying to see what is coming up on every channel, like i was able to on my "old" digital cable. Does anyone know about this..... Hopefully this is something I won't have to learn to live with! It's 5 min to 10:30 and I have to go to eaach channel to see what is starting next!!!!! LAME :)

As far as I know, that's the only way... and it IS lame.

I'm no appologist, but a realist and for me, Moxi is like Democracy, it's the worst thing going until you try to find something better. 2 Moxis for $20 a month?!!! I'd be in at least $600 up front plus a hefty monthly with satelite. And what happens when they phase into different hardware?

My HD picture is sooooo good, too. Pixelation and motion artifacts are almost non-existent with mine. Try that with satelite.

Don't worry, you're going to find some more things that you hate about Moxi. The beauty is, you can call the cable company and have 'em come pick it up without really losing a dime.

BTW, my wife and I hate our Moxis, but we really Love them much more. It's tough, now to watch TV at other people's houses without some form of instant replay. And just wait 'til the day comes when, just for a moment you just about reach for the remote to rewind something in real life.

Cheers

I am new to Moxi and was wondering if I have the capablities to change the channel view. I am trying to see what is coming up on every channel, like i was able to on my "old" digital cable. Does anyone know about this..... Hopefully this is something I won't have to learn to live with! It's 5 min to 10:30 and I have to go to eaach channel to see what is starting next!!!!! LAME :)

What you want is a "grid guide" like TiVo and ReplayTV offer and some others. But to have it you (actually Digeo) have to pay Gemstar/TV Guide (Rupert Murdoch) a licensing fee. You see, Paul Allen (Microsoft/Digeo) is short of ca$h and can't pay that fee. So he had his lads/laddies in programming come up with a new interface for the Moxi, that doesn't use a grid. No fee! They probably patented it so anyone wanting to copy the Moxi :eek: would have to pay a fee to Digeo.
Conversely, I have a friend with DirecTV that is contemplating a new HDTV and will have to fork over about $400 for their HD-TiVo and won't actually own it now, AND have to also pay a monthly. So, in the long run the Moxi doesn't suck. We might have had to BUY it! We don't. Thank God!

Any updates on external HD capacity for the MOXI?

Thanks

BeeCee

I want to know if anybody here lives in the Traverse City-Cadillac market area for Charter this would also include Manton and Lake City.

The reason why I am asking is if you noticed that Traverse City-Cadillac market area finally got VIDEO ON DEMAND. For some odd reason I do not see the "ON DEMAND" category on the MOXI menu. Does anybody else have the same problem as I do? All I see on the MOXI menu is a couple of channels listed on the "CHANNELS" category and they would be CH. 1 and CH. 999. If I tune to either one or both of those channels I get a blue box saying "If you don't subscribe to this channel, you can add it by calling Customer Service. If you currently subscribe to this channel but can't see it, please check your cable connection in case you have lost your video signal." Did anybody either have to call Charter or start up a chat with them in order to some how get VIDEO ON DEMAND working.

I recently switched cable providers, and therefore DVRs from the Motorola 6412 to the 9012F. Like jlachanc, I too have pixelation issues when playing back programs from the hard drive over Firewire. I tried tuning to an analog channel prior to play back (per the Moxi FAQ) but it didn't seem to help any. The pixelation is not part of the recording- if I watch the same program on composite out it looks fine. The firewire play back was working fine with my system when I had the 6412.

Therefore, it is definitely an issue with the 9012F- at least my version of it. Has anyone been able to tweak this enough to eliminate the pixelation? Or have it working fine with their model? Any news of a software or hardware fix in the works?

I still have the same pixilation problem mentioned in my post and am not aware of a fix, pending or otherwise. Through further testing I’ve found that even this issue is inconsistent. I was able to record a movie from HBO-HD to DVHS with minimal, (but not zero), defects. Though in general, most channels are still really bad with HD recorded content over 1394.
I imagine this will be a low priority issue for Digio and would be surprised if it is ever fixed with this model, seeing as how so few people use DVHS & Moxi. To my knowledge, there are only 3 people, (you being the 3rd), on AVS using DVHS with Moxi.
Please post if you are able to find anything that works.

Regards,
Jason

Did anybody either have to call Charter or start up a chat with them in order to some how get VIDEO ON DEMAND working.

In Oxford, MI when it started up a few weeks ago I noticed it first on the Moxi menu and you could see the program lists. But when you tried to watch anything you got an error code and no picture. After a week or so of that, one day when I tried it, it worked. I was also resetting the MOXI with the button on the front panel every day, don't know if that was important or not. It may have forced a software update to the Moxi.

I'm in Ortonville, MI - I never reset my unit. the VOD just started to work without any intervention on my part or that of a tech

Interlochen, MI I get VOD on my menu for a couple of weeks now, no problems here

Still no sign of VOD up here in Alpena. Although we tend to lag behind the rest of the state, roll out of new tech usually goes pretty smooth.

Hey Forum,

I've been reading for a while but this is my first question? Did anyone with Adelphia in the Los Angeles area get the firmware update that will allow us to use DVI plugs to display HD and 480i content? Adelphia's customer service (phone & website) had no idea what I was talking about even though their website states there will be an update so that we won't have to upscale the 480 image or switch between multiple cables to display HD and SD content.
I bought my HDTV in Nov. and had Adelphia install the moxie box the next day. I had a top of the line hdmi to dvi cable ready to use only to find that it made the 480i content look strange, not to mention a lag (blank screen) between switching from SD channels to HD channels. Plus, I thought the difference in quality over the standard component cables wasn't worth the hassel of working with multiple plugs. I thought I'd just wait until the update was available and start all over again. It's been over 6 months and nothing seems to have changed.
If anyone has any suggestions, similar situations or information on this please let me know. I want to get the best out of my HDTV and any advice would be greatly appreciated. Thanks.

I still have the same pixilation problem mentioned in my post and am not aware of a fix, pending or otherwise. Through further testing I’ve found that even this issue is inconsistent. I was able to record a movie from HBO-HD to DVHS with minimal, (but not zero), defects. Though in general, most channels are still really bad with HD recorded content over 1394.
I imagine this will be a low priority issue for Digio and would be surprised if it is ever fixed with this model, seeing as how so few people use DVHS & Moxi. To my knowledge, there are only 3 people, (you being the 3rd), on AVS using DVHS with Moxi.
Please post if you are able to find anything that works.

Regards,
Jason

It's not just DVHS that exhibits the problem- it shows up when running straight into a Firewire capable television as well. Unfortunately, that's the only digital input I have on the TV so I can't just switch over to DVI.

I suspect it's over taxing the CPU in the unit. Theory being they disabled the analog outputs when the DVI port was in use for the same reason- the CPU couldn't handle the load. (This is just conjecture on my part based on what I'm seeing and what I've read on this board & the Moxi FAQ!) The analog ports are not disabled with Firewire playback, therefore the output gets corrupted when the CPU can't keep up. Either that, or maybe they just don't have the 1394 thread priority right.

It appears to be tied to the bit rate- the higher the bit rate, the more corruption. Discovery HD is very bad (one of the highest bit rates), while a "talkie" movie with little action exhibits few symptoms. So it seems to be hitting a cap of some type.

The fix could be as simple as increasing the 1394 thread priority in the OS. Or, if it's a hard limit somewhere in the box, hopefully getting it right on the next model (9012F2 I think).

[QUOTE=Dan Solo]Hey Forum,

I've been reading for a while but this is my first question? Did anyone with Adelphia in the Los Angeles area get the firmware update that will allow us to use DVI plugs to display HD and 480i content? Adelphia's customer service (phone & website) had no idea what I was talking about even though their website states there will be an update so that we won't have to upscale the 480 image or switch between multiple cables to display HD and SD content.
QUOTE]
Sorry the DVI connector will only output digital signals. 480i is NTSC analog and can be supplied to your HDTV via component outputs. A newer version of MOXI firmware is suppose to offer 480p conversion. But, until we see it in action, it might be no better than the 720p conversion which is unwatchable.

[QUOTE=Dan Solo]Hey Forum,

I've been reading for a while but this is my first question? Did anyone with Adelphia in the Los Angeles area get the firmware update that will allow us to use DVI plugs to display HD and 480i content? Adelphia's customer service (phone & website) had no idea what I was talking about even though their website states there will be an update so that we won't have to upscale the 480 image or switch between multiple cables to display HD and SD content.
QUOTE]
Sorry the DVI connector will only output digital signals. 480i is NTSC analog and can be supplied to your HDTV via component outputs. A newer version of MOXI firmware is suppose to offer 480p conversion. But, until we see it in action, it might be no better than the 720p conversion which is unwatchable.
There is another version of the software which allows 480i over DVI if i am not mistaken. Not all cable markets have this update as of yet. We don't have 480p or 480i over DVI yet.

Yeah, the newest version of the software (3.2 Update 3A) should include 480i over DVI. Distribution of this update in Adelphia systems appears to be limited, though, as I don't have it yet either. The Adelphia SoCal page of which I am aware doesn't include information on this update--just activation of DVI as of the original software version 3.2 release. Dan Solo, if you saw a reference to 480i over DVI on an Adelphia web page, could you provide a link? I would be interested in seeing it.

It's not just DVHS that exhibits the problem- it shows up when running straight into a Firewire capable television as well. Unfortunately, that's the only digital input I have on the TV so I can't just switch over to DVI.

I suspect it's over taxing the CPU in the unit. Theory being they disabled the analog outputs when the DVI port was in use for the same reason- the CPU couldn't handle the load. (This is just conjecture on my part based on what I'm seeing and what I've read on this board & the Moxi FAQ!) The analog ports are not disabled with Firewire playback, therefore the output gets corrupted when the CPU can't keep up. Either that, or maybe they just don't have the 1394 thread priority right.

It appears to be tied to the bit rate- the higher the bit rate, the more corruption. Discovery HD is very bad (one of the highest bit rates), while a "talkie" movie with little action exhibits few symptoms. So it seems to be hitting a cap of some type.

The fix could be as simple as increasing the 1394 thread priority in the OS. Or, if it's a hard limit somewhere in the box, hopefully getting it right on the next model (9012F2 I think).
I have this same suspicion about the FireWire performance problems, and I think every point you made above is right on the mark. For those, like you, who only have FireWire available as a digital input, I would presume that another problem would be the lack of the Moxi menu graphics. FireWire does not seem ideal for viewing on the main display, but rather only for archiving programs.

Yeah, the newest version of the software (3.2 Update 3A) should include 480i over DVI. Distribution of this update in Adelphia systems appears to be limited, though, as I don't have it yet either. The Adelphia SoCal page of which I am aware doesn't include information on this update--just activation of DVI as of the original software version 3.2 release. Dan Solo, if you saw a reference to 480i over DVI on an Adelphia web page, could you provide a link? I would be interested in seeing it.
The board won't let me post a link until after I have posted 5 messages so I am removing the periods of the link. The page that says a 480i update through the use of DVI is at this page: w. w. w. (dot) adelphiasocal (dot) com/dvr/moxi32/05-003(dot) s. h. t. m. l.

The quote is:With the current Moxi software, the DVI connection does not carry standard resolution signals (480i). This capability will be added in a future upgrade.

The board won't let me post a link until after I have posted 5 messages so I am removing the periods of the link. The page that says a 480i update through the use of DVI is at this page: w. w. w. (dot) adelphiasocal (dot) com/dvr/moxi32/05-003(dot) s. h. t. m. l.

The quote is:With the current Moxi software, the DVI connection does not carry standard resolution signals (480i). This capability will be added in a future upgrade.

That is not the newest update, the latest update allows you to view everything with DVI, but for most people (not all) using a DVI cable now disables all other outputs on the box. This includes me, I have the latest update and now I am forced to use component and not DVI as I wish to send the output from my S-video out to my Media Center computer. I wish DVI would work and still allow the other outputs to work as well.

Hello everyone. I am a new Chater customer in St. Louis and have 2 of the Moxi boxes. Is there a way to network the two together to share content?

I am pretty sure the Moxi Mate is available for St. Louis market.

I did not want the Moxi mate since I have two HDTVs and the Moxi Mate couldn't do HD. I have two of the regular Moxi boxes. Can these be networked at all?

I did not want the Moxi mate since I have two HDTVs and the Moxi Mate couldn't do HD. I have two of the regular Moxi boxes. Can these be networked at all?
This is not currently possible.

Ok so after I got my Moxi my big disappointment was my learning remote would not learn the codes for my Moxi. I have been spoiled to having only one remote that controls everything in my system. Later I learned only a few remotes can work a Moxi.

Well I just got my my new Home Theater Master MX 800 remote :) I am so happy with this remote, it is awesome! Controls my Moxi and everything else in my system better than the original remotes. This is the best remote I have ever used or seen and really makes my whole system so nice to operate now.

http://www.universalremote.com/products/index.php?item=mx800

Is there a way to pass 480i through moxi without converting it to digital? I have a sony 32xbr1 that does an outstanding job displaying 480i if I hook the cable straight to the tv. Only thing with that is that I can't display all the channels. If I use the moxi, the 480i looks like garbage! Really bad pixelated crap! So what are my options? Get a cable card for the TV? Do they offer cablecards through Adelphia in Los Angeles?

Thanks for any help,
Larry

Is there a way to pass 480i through moxi without converting it to digital? I have a sony 32xbr1 that does an outstanding job displaying 480i if I hook the cable straight to the tv. Only thing with that is that I can't display all the channels. If I use the moxi, the 480i looks like garbage! Really bad pixelated crap! So what are my options? Get a cable card for the TV? Do they offer cablecards through Adelphia in Los Angeles?

Thanks for any help,
Larry

I believe that all cable companies have to offer cablecard by law. Yes Adelphia does too. Many don't publisize it because thyey can get more rent with a box.

Is there a way to pass 480i through moxi without converting it to digital? I have a sony 32xbr1 that does an outstanding job displaying 480i if I hook the cable straight to the tv. Only thing with that is that I can't display all the channels. If I use the moxi, the 480i looks like garbage! Really bad pixelated crap! So what are my options? Get a cable card for the TV? Do they offer cablecards through Adelphia in Los Angeles?

Thanks for any help,
Larry

You could use the component connection for both 480i and 1080i.

I have it hooked up through component for both 480i and HD. Bottom line is the box is crap at converting analog to digital (I assume that is where the problem lies). It becomes noticeably more blocky and un-watchable.

I have it hooked up through component for both 480i and HD. Bottom line is the box is crap at converting analog to digital (I assume that is where the problem lies). It becomes noticeably more blocky and un-watchable.
I haven't followed this thread, but I can tell you that most of us here have SD through the Moxi that is quite watchable. If yours isn't, then most likely something isn't working right, or isn't set up right.

If you have pixelation issues, this is often caused by a signal whose strength is either too weak (more likely) or too strong (less likely, but it happens). And it seems to me that when people have problems when they get the Moxi, this is most often the reason. The FAQ (http://users.adelphia.net/~ksoltmann/SPLMoxiFAQ.htm) tells how to check for this problem.

-Dan

Just upgraded (?) from Moxi to MoxiMate. I have noticed the MoxiMate TV's audio is bad. The TV is an old RCA 36". The original setup was coax in to the Mate and out to the TV with Mate setting on MONO. I tried RCA cables to connect audio and set the Mate on Stereo--no help. Turning the Mate off and just watching on regular cable--sound is fine!!! BendCable here has digital on all of its channels. I will call them but was on hold for 10 minutes last time so I thought I would try the forum. Thanks. Checked the FAQ and could not discern anything close.

Just upgraded (?) from Moxi to MoxiMate. I have noticed the MoxiMate TV's audio is bad...
Could it be the location of your low-pass filter? From the FAQ:

Audio/video quality problems with Moxi Mate

A number of users have complained of buzzing/humming audio or fuzzy video on their Moxi Mate. One potential cause may be a problem with the position of the low-pass filter in your home's cable network. The signal from the 9022 to the Moxi Mate is on a very high frequency (1.2 GHz) that travels back through the coaxial input on the back of the 9022 through the house wiring to the splitter that divides the signal to the 9022 and the Moxi Mate. A low-pass filter is installed upstream of this splitter to prevent the high-frequency signal from exiting the house. It is best if this filter is placed on the input side of the splitter that is the farthest downstream in the network, but still includes both the main Moxi and the Moxi Mate downstream of its outputs.

After reading different comments on the various AVS boards, I decided I would attempt to hook up my Moxi and HDTV using a DVI to HDMI plug. As I mentioned in my first post, I last tried it out in November and wasn't happy with the results. My main complaint was the lack of 480i/480p. I hoped that my box received the new 3.2 Update 3A. I guess it didn't because it was exactly the same. Is there anyone else in the Los Angeles/Eagle Rock area having this problem? I hate to use up my component inputs (DVD player and Video Game consoles) when my TV has two HDMI connections. Plus, I want to get the best viewing experience possible.
I guess the other good factor of having that new update is that the dolby digital works better. I have an optical plug from my Moxi to my receiver and the audio always cuts in and out when I start to watch an HD show. I tried 3 different plugs thinking they were faulty. Sometimes it goes on for over ten minutes. I guess this was a problem that was supposed to be fixed by an update but it is still present when I first turn on my audio receiver. I know the board doesn't usually talk about audio issues but has anyone else experienced this problem? I would appreciate any advice on either issue. Thanks.

After reading different comments on the various AVS boards, I decided I would attempt to hook up my Moxi and HDTV using a DVI to HDMI plug. As I mentioned in my first post, I last tried it out in November and wasn't happy with the results. My main complaint was the lack of 480i/480p. I hoped that my box received the new 3.2 Update 3A. I guess it didn't because it was exactly the same. Is there anyone else in the Los Angeles/Eagle Rock area having this problem? I hate to use up my component inputs (DVD player and Video Game consoles) when my TV has two HDMI connections. Plus, I want to get the best viewing experience possible.
I guess the other good factor of having that new update is that the dolby digital works better...
You'll know you have the update when the 480p resolution becomes available in the HDTV Set-up menu. I think the update is pretty limited in Adelphia systems. I haven't ever had any problems with Dolby Digital, and I don't have the new update yet. Perhaps it is a signal level problem, or perhaps the feed from your cable company gets screwed up sometimes.

You'll know you have the update when the 480p resolution becomes available in the HDTV Set-up menu. I think the update is pretty limited in Adelphia systems. I haven't ever had any problems with Dolby Digital, and I don't have the new update yet. Perhaps it is a signal level problem, or perhaps the feed from your cable company gets screwed up sometimes.

I have the update and have tried the DVI-HDMI cable. It worked for about 10 min and then went black. I have a tech coming over this morning so I will get more info on this.

Sorry for the absence. I'll have limited time for posting. But I'll try to be of some help to the cause. I'm not yet up to speed on what's deployed where, but I'll try to find out and report back.

Thanks Joe, for pulling me back.

So... I have some info from the Adelphia tech who paid me a visit this morning. He said that although dvi is suppose to be working it is not supported and he has never done an install using it so he could give me no answers.

He did however find the source of the poor signal that lead to the poor SD conversion which was to many splitters installed. Problem solved.

Sorry for the absence. I'll have limited time for posting. But I'll try to be of some help to the cause. I'm not yet up to speed on what's deployed where, but I'll try to find out and report back.

Thanks Joe, for pulling me back.

Thanks, Moxi Guy. Since you're nice enough to volunteer assistance, I'll ask the first question: Are you able to comment on the pixilation issues with using the 1394 port and pre-recorded HD content? Please see the posts on this page from myself and 'Thegreatwent'. I realize this issue does not impact many users, but it is a very obvious and frustrating one to those that do use the 1394 functionality. Thanks!

So... I have some info from the Adelphia tech who paid me a visit this morning. He said that although dvi is suppose to be working it is not supported and he has never done an install using it so he could give me no answers.

He did however find the source of the poor signal that lead to the poor SD conversion which was to many splitters installed. Problem solved.

You will find that most the people from cable know very little about DVI, firewire or the digital audio... Most think these outputs are not even working.... The cable people are only going to use the very basic installation and that is all they seem to know about.

I had a hard time getting my cable company to bring me a new box with firewire, my first box did not have it, they told me "it won't work, those outputs are not yet functional" I told the I know they do work and finally got them to bring a box with the firewire outputs. I needed firewire to use my media center computer with my Moxi.

Anyway don't always trust what the cable company says! They do not know all that much about the high end features of the Moxi.

Sorry for the absence. I'll have limited time for posting. But I'll try to be of some help to the cause. I'm not yet up to speed on what's deployed where, but I'll try to find out and report back.

Thanks Joe, for pulling me back.

Welcome back MG, hope your rest at the Fortress of Solitude was enjoyable. ;)

Could it be the location of your low-pass filter? From the FAQ:

Audio/video quality problems with Moxi Mate

A number of users have complained of buzzing/humming audio or fuzzy video on their Moxi Mate. One potential cause may be a problem with the position of the low-pass filter in your home's cable network. The signal from the 9022 to the Moxi Mate is on a very high frequency (1.2 GHz) that travels back through the coaxial input on the back of the 9022 through the house wiring to the splitter that divides the signal to the 9022 and the Moxi Mate. A low-pass filter is installed upstream of this splitter to prevent the high-frequency signal from exiting the house. It is best if this filter is placed on the input side of the splitter that is the farthest downstream in the network, but still includes both the main Moxi and the Moxi Mate downstream of its outputs.


BendCable came out to fix the humming in my MoxiMate--no luck. Changed filter, changed Mate and the tech guy did not have a new 9022 so he will be back in a couple of days. The filter is at the furthest position as of now. Any more thoughts to give the next Cable Guy to try!!!!!

BendCable came out to fix the humming in my MoxiMate--no luck. Changed filter, changed Mate and the tech guy did not have a new 9022 so he will be back in a couple of days. The filter is at the furthest position as of now. Any more thoughts to give the next Cable Guy to try!!!!!
Just as a test, I would try hooking the Moxi Mate to a different input on the same TV as the 9022, and then split the cable between the Moxi Mate and 9022 with the filter in the same room (you could probably try this yourself). If the humming is no longer present, then you can eliminate the Moxi Mate, 9022, splitter, and filter as potential problems, in which case it would be the cabling in your house (poor quality?) or the location of the filter (too far upstream?). If the humming is still present during this test, then various pieces of hardware could be swapped out to see if it eliminates the humming.

Just as a test, I would try hooking the Moxi Mate to a different input on the same TV as the 9022, and then split the cable between the Moxi Mate and 9022 with the filter in the same room (you could probably try this yourself). If the humming is no longer present, then you can eliminate the Moxi Mate, 9022, splitter, and filter as potential problems, in which case it would be the cabling in your house (poor quality?) or the location of the filter (too far upstream?). If the humming is still present during this test, then various pieces of hardware could be swapped out to see if it eliminates the humming.


Splinke, Thanks for the help. No change with doing that. BendCable says it is a 'known issue' and some TVs, especially SONY, are the worst. They were going to swap 9022 boxes with me but if it is a hardware issue, will not have them bother and just live with it for a while. I do like the 160 gig hard drive. Bend seems to get all the fixes readily so will just wait. Really appreciate all your responses and I am sure I speak for the whole forum.

I know this is a reach, but I'm desperate so please bear with me...

Is there any chance that Moxi could cause problems with my cable internet service when Moxi phones home for its update? Maybe it hogs the bandwidth or kills the DNS server or something along those lines?

I ask this because for quite a while now my cable internet service (Charter) goes out once a day, every day, for between 5-15 minutes. Charter is stumped, says all my internet signals are great, has swapped out the modem, etc. So now I'm turning to the Moxi and the possible cause. Am I off-base? Is this possible?

I know this is a reach, but I'm desperate so please bear with me...

Is there any chance that Moxi could cause problems with my cable internet service when Moxi phones home for its update? Maybe it hogs the bandwidth or kills the DNS server or something along those lines?

I ask this because for quite a while now my cable internet service (Charter) goes out once a day, every day, for between 5-15 minutes. Charter is stumped, says all my internet signals are great, has swapped out the modem, etc. So now I'm turning to the Moxi and the possible cause. Am I off-base? Is this possible?
I had troubles with cablemodem service with Adelphia when I had it. I was split too many ways and the signal degraded to the point it was unreliable. I switched to DSL which is a little slower (3K down), a lot cheaper and never breaks. I'm sure others have opposite problems, but I solved mine.

I know this is a reach, but I'm desperate so please bear with me...

Is there any chance that Moxi could cause problems with my cable internet service when Moxi phones home for its update? Maybe it hogs the bandwidth or kills the DNS server or something along those lines?

I ask this because for quite a while now my cable internet service (Charter) goes out once a day, every day, for between 5-15 minutes. Charter is stumped, says all my internet signals are great, has swapped out the modem, etc. So now I'm turning to the Moxi and the possible cause. Am I off-base? Is this possible?
It's not likely, but it's simple enough to test. Unplug the Moxi for a day and see if the problem goes away. (You can live without TV for one day, right?) If the problem still happens, then you know it's not the Moxi's fault.

However, if the problem *does* go away, be careful about jumping to conclusions too quickly. Try it a few more times to be sure.

Good luck. Stuff like this can be a real PITA.

-Dan

Splinke, Thanks for the help. No change with doing that. BendCable says it is a 'known issue' and some TVs, especially SONY, are the worst. They were going to swap 9022 boxes with me but if it is a hardware issue, will not have them bother and just live with it for a while. I do like the 160 gig hard drive. Bend seems to get all the fixes readily so will just wait. Really appreciate all your responses and I am sure I speak for the whole forum.

I played around with moving the filter, have swapped 9022's and Mates and still have a slight buzzing if the volume is turned way up on the TV (and yes it is a Sony, I'll have to try hooking the Mate to another TV and see if I notice a difference). The volume on the HD channels is lower than other analog or digital channels and therefore I notice it the most. At moderate listening levels it is fine but with a crowd of people in the room and a bit of background noise it drives me nuts. The DVD player is especially bad and I therefore never use it.

Charter here also says it is a hardware issue and they have tried everything they know to minimize it. I guess for me it is tolerable and I really enjoy the 160gb drive.

My MOXI box seems to be hung up in it's rebooting sequence. It starts to reboot, gets to "connecting to network" and starts over. (and over and over.....) I've unplugged it for more than 24 hours with no improvement. The display reads 4372 when it restarts the sequence. I searched and found someone else had the same problem but his post got no replies. Anyone know a potential fix? Thanks.

My MOXI box seems to be hung up in it's rebooting sequence. It starts to reboot, gets to "connecting to network" and starts over. (and over and over.....) I've unplugged it for more than 24 hours with no improvement. The display reads 4372 when it restarts the sequence. I searched and found someone else had the same problem but his post got no replies. Anyone know a potential fix? Thanks.

Call your cable company??

My MOXI box seems to be hung up in it's rebooting sequence. It starts to reboot, gets to "connecting to network" and starts over. (and over and over.....)...
Yeah, this sounds like a hardware problem or something else relatively serious that will require a tech support call. From the FAQ:

Numbers in the LED display during the boot process

The numbers are "boot progress" or "status" codes. They should count up from 03xx to 04xx to verify the ROM status, and, eventually, the time of day should be displayed, indicating a successful startup. If there is a problem with your Moxi, it may stall on one of the codes or display an error code starting with "E" (open firmware error) or "F" (operating system error). These can be used by repair personnel to diagnose the problem. If your Moxi fails to boot up, you should contact your cable system operator. They may be able to fix your Moxi by reinitializing it, or they may have to replace it. Flashing 8888 indicates a failed power supply.

......They may be able to fix your Moxi by reinitializing it, or they may have to replace it. ..........

Yeah, I called Charter right away. They're going to be a couple more days before they come out.

I was hoping to find instructions on reinitializing or a motherboard reset. I'd love to get into the box and fix it myself rather than wait a few days more just to loose all of my recorded TV.

Is that info floating around?

BTW, thanks for posting the FAQ's.

Welcome back MG, hope your rest at the Fortress of Solitude was enjoyable. ;)
Except for all the lectures from the guy with the vanilla Mr. Softee hairdo, it was fine.

My MOXI box seems to be hung up in it's rebooting sequence. It starts to reboot, gets to "connecting to network" and starts over. (and over and over.....) I've unplugged it for more than 24 hours with no improvement. The display reads 4372 when it restarts the sequence. I searched and found someone else had the same problem but his post got no replies. Anyone know a potential fix? Thanks.
This happened to me also, and my Moxi had to be replaced.

-Dan

There's no magic button labeled "Fix All" on the inside?

I know this is a reach, but I'm desperate so please bear with me...

Is there any chance that Moxi could cause problems with my cable internet service when Moxi phones home for its update? Maybe it hogs the bandwidth or kills the DNS server or something along those lines? Not likely. Do you have a two-room set-up (9022 & Moxi Mate)? or single room? (9012)

My MOXI box seems to be hung up in it's rebooting sequence. It starts to reboot, gets to "connecting to network" and starts over. (and over and over.....) I've unplugged it for more than 24 hours with no improvement. The display reads 4372 when it restarts the sequence. I searched and found someone else had the same problem but his post got no replies. Anyone know a potential fix? Thanks. Call your cable company and ask them to check whether your box -- especially the internal cable modem -- is provisioned correctly (from the head end). They may be able to fix this without coming to see you.

Adelphia is in the process of rolling out a software upgrade that activates 480p and allows DVI users to view SD content. With this new software you wont' have to use different inputs for SD and HD programming. Unfortunately, you will have to choose between DVI or the other outputs. Not everyone has it yet. May take another week or so.

We heard from a magazine in the home theatre world that is looking for cool AV setups to feature in an upcoming issue.

They want to show what can be done for $10 - 20 K--preferably closer to $10 K.

Requirements are fairly simple: should look good. No visible wires. Uses Moxi. located in California.

Anybody interested?

We heard from a magazine in the home theatre world that is looking for cool AV setups to feature in an upcoming issue.

They want to show what can be done for $10 - 20 K--preferably closer to $10 K.

Requirements are fairly simple: should look good. No visible wires. Uses Moxi. located in California.

Anybody interested?

I come close but it's that damn "visible wires" clause, gets you EVERY time! :D

I come close but it's that damn "visible wires" clause, gets you EVERY time! :D Oh, yeah. And no USB fire extinguishers ;-)

Oh, yeah. And no USB fire extinguishers ;-)

You may scoff! BUT I sleep well at night knowing it's on guard!

I do suffer from VML though. (Visible Media Lines) :(

So I'm wondering about a few "issues" I have. Should my box run really hot all the time?
It's on shelf below the TV with 2" of clearance above and ventilation through the back. I had planned to eventally close this area off when not in use, but that thing cooks!

Why is the box so slow to respond? When I scroll left or right nothing comes up to then scroll
up and down. When I do find something I want to watch, I need to hit OK repeatedly.

My daughter has the thing set up to record stuff I want to stop. I need room for my stuff. This is not an easy thing to do. I think I finally did it, but cannot tell you how.

How does the box prioritize what to delete for space? I keep finding things just gone.

Who's idea was it to hook your Moxi wagon to such a crappy guide service?

Is there a good manual for these boxes? My cable co left me nothing.

Who's idea was it to hook your Moxi wagon to such a crappy guide service?




Paul Allen, he didn't have enough cash in hand to pay Rupert Murdoch for the rights.

So I'm wondering about a few "issues" I have. Should my box run really hot all the time?
It's on shelf below the TV with 2" of clearance above and ventilation through the back. I had planned to eventally close this area off when not in use, but that thing cooks!

http://users.adelphia.net/~ksoltmann/SPLMoxiFAQ.htm

Check the FAQ in the link above by a gent named "Spinkle". The best manual on Moxi will ever need.
I had the same problem with the heat, in a similar shelf. Took it outside the enclosure, and now it runs warm, but not hot.

Why is the box so slow to respond? When I scroll left or right nothing comes up to then scroll
up and down. When I do find something I want to watch, I need to hit OK repeatedly.

Moxi is a computer. Slow, very slow. Especially on start-up, when you turn your TV on.

My daughter has the thing set up to record stuff I want to stop. I need room for my stuff. This is not an easy thing to do. I think I finally did it, but cannot tell you how.

Check the Moxi menu for info on how to deal with recordings. Each set recording can have its own settings in terms of start/stop, etc.

How does the box prioritize what to delete for space? I keep finding things just gone.

Deletes the oldest recording by default. Other settings available if you check the recording options.

Who's idea was it to hook your Moxi wagon to such a crappy guide service?

See the answer above. Actually, could be worse. But also better for those coming from a sat service.

Is there a good manual for these boxes? My cable co left me nothing.

http://users.adelphia.net/~ksoltmann/SPLMoxiFAQ.htm

We heard from a magazine in the home theatre world that is looking for cool AV setups to feature in an upcoming issue.

They want to show what can be done for $10 - 20 K--preferably closer to $10 K.

Requirements are fairly simple: should look good. No visible wires. Uses Moxi. located in California.

Anybody interested?
My setup looks very clean and it is close to the $10K number. I have a custom Diamondcase cabinet that hides all wiring and equipment. IR repeater helps everyone talk cleanly. The display is a Mits WD-62725. I have a BMC9012.

If this is what you want to find, let me know and I will take some 3MB digital pics of the setup and send them to you,

Hey Guys,

I was wondering if anyone knew if the Moxi actually does output an optical audio signal?

I noticed some posts here about it working, sort of and when the tech installed it today he wasn't sure.

I've tried to contact Charter and all they want to do is sell their phone service and don't have any answer.

If only there was an HDMI output.... Anyway, thanks for any info.

Patrick

I have one of my Moxi's hooked up to my receiver with the digital optical out and everything works great. I get all my HD channels in surround sound that way. I think I had to go into the audio settings and set it to the optical out option, but I can't really remember.

Optical and RF digital audio outputs both work; they deliver Dolby Digital 5.1 for shows that have it.

For changing scheduled requests:

In the Find and Record column, you can use "Scheduled to Record" to cancel single episodes, and "Series Options" to cancel or change the options for series recordings.

My setup looks very clean and it is close to the $10K number. I have a custom Diamondcase cabinet that hides all wiring and equipment. IR repeater helps everyone talk cleanly. The display is a Mits WD-62725. I have a BMC9012.

If this is what you want to find, let me know and I will take some 3MB digital pics of the setup and send them to you,

Great. send me email at moxiguy@digeo.com

Hey Guys,

I was wondering if anyone knew if the Moxi actually does output an optical audio signal?

I noticed some posts here about it working, sort of and when the tech installed it today he wasn't sure.

I've tried to contact Charter and all they want to do is sell their phone service and don't have any answer.

If only there was an HDMI output.... Anyway, thanks for any info.

Patrick

You can get a DVI to HDMI adapter, both DVI and HDMI are the same quality digital as for video. You will need to use another cable for audio though... preferably digital, either optical or coax, yes both work.

I have a question for the Moxiguy:

I want to use my HDMI input on my TV, so I have a DVI-HDMI cable thats plugged into the DVI output on the Moxi box. But DVI doesnt carry sound, and it seems that the analog sound output shuts off completely when a DVI cable is plugged in. So what do I do for sound? Is there any way to use the DVI and get sound? Do I have to use the digital sound port?

I have a question for the Moxiguy:

I want to use my HDMI input on my TV, so I have a DVI-HDMI cable thats plugged into the DVI output on the Moxi box. But DVI doesnt carry sound, and it seems that the analog sound output shuts off completely when a DVI cable is plugged in. So what do I do for sound? Is there any way to use the DVI and get sound? Do I have to use the digital sound port?

You should be able to use any sound output with DVI, but be sure you are turning on the setting you want to use for audio output in the settings.

Also of coarse you need to use the audio cables to match as DVI does not carry any audio like HDMI.

I have a question for the Moxiguy:

I want to use my HDMI input on my TV, so I have a DVI-HDMI cable thats plugged into the DVI output on the Moxi box. But DVI doesnt carry sound, and it seems that the analog sound output shuts off completely when a DVI cable is plugged in. So what do I do for sound? Is there any way to use the DVI and get sound? Do I have to use the digital sound port?
Do you have Update 3A (is "480p" available under "HDTV Set-up")? It was my understanding that, after this update, using the DVI port shuts down all of the analog video ports, but that this does not affect the audio ports. Are you running the audio through your TV? Is it possible that there just is not an analog audio input that corresponds to your HDMI video input? Try RichGuy's advice of designating "L-R Stereo" under the "Audio Output" setting. It has been my experience that it does not matter which audio setting you use (audio is present on all outputs regardless). However, this may be incorrect or the behavior may have changed with the update. You may have to use an audio receiver, or something else, to test the various audio outputs if your TV does not support them on the same input as the HDMI video port. Please post your results.

Do you have Update 3A (is "480p" available under "HDTV Set-up")? It was my understanding that, after this update, using the DVI port shuts down all of the analog video ports, but that this does not affect the audio ports. Are you running the audio through your TV? Is it possible that there just is not an analog audio input that corresponds to your HDMI video input? Try RichGuy's advice of designating "L-R Stereo" under the "Audio Output" setting. It has been my experience that it does not matter which audio setting you use (audio is present on all outputs regardless). However, this may be incorrect or the behavior may have changed with the update. You may have to use an audio receiver, or something else, to test the various audio outputs if your TV does not support them on the same input as the HDMI video port. Please post your results.

I have the latest update 3A (with 480p available) with Adelphia and although using DVI does turn off all other video ports.... you can still use any audio port digital or analog.
It maybe your settings for your audio on either your TV or receiver may need
be changed to the correct input. The Moxi should work with which ever audio you choose to use and your DVI/HDMI.

I apologize if this has already been covered, but I haven't checked-in in a long time and I'm well behind, so here goes:

1) Any update to the speed of the moxi interface? Mine is very sluggish, drives me crazy.

2) Is there a moxi2 coming out?

3) Any planned updates to finally get SD picture quality acceptable? Its a shame to see non-HDTV's produce a 100x better picture than my HDTV all because of the moxi and its upconversion algorithms....

I haven't forced an update of the moxi software in about 2 or 3 months

Not likely. Do you have a two-room set-up (9022 & Moxi Mate)? or single room? (9012)

Moxi, mine is the single 9012 model.

I apologize if this has already been covered, but I haven't checked-in in a long time and I'm well behind, so here goes:

1) Any update to the speed of the moxi interface? Mine is very sluggish, drives me crazy.

2) Is there a moxi2 coming out?

3) Any planned updates to finally get SD picture quality acceptable? Its a shame to see non-HDTV's produce a 100x better picture than my HDTV all because of the moxi and its upconversion algorithms....

I haven't forced an update of the moxi software in about 2 or 3 months

Check the FAQ. The Moxi interface is definitely quite slow. I have heard that version 4.0 of the software may include a complete re-write of the interface to speed it up. Presumably, the version 2 Moxi's being produced by Samsung will have significantly faster processors, etc., so that should also help. However, the timeline for release of the this new software and hardware is unknown, and I wouldn't hold your breath. SD picture quality should be OK if you allow the Moxi to output it at its native 480i. It's always going to be at least somewhat worse than a direct connection to your TV due to the digital compression. It really is not very useful to try to force a software update, as it probably will only get you an update a half day earlier than you would have received it (at the nightly update).

Wow this thread is huge.

I just signed up for Adelphia Digital Cable to go along with my Westinghouse 1080p 42" LCD. I chose to go with the Moxi DVR because it wasn't much more per month than the regular HD receiver.

How is the HD picture with this receiver? Can you bypass the internal scaler? I want the best HD picture possible, if that means ditching the DVR and going with a regular HD receiver then that's what I'm going to do. I'm going to try to find the information I need but with 230 pages to go through I'm afraid I may come up empty handed.

The standard HD Receiver doesn't even have DVI or HDMI outputs.

Wow this thread is huge.

I just signed up for Adelphia Digital Cable to go along with my Westinghouse 1080p 42 LCD. I chose to go with the Moxi DVR because it wasn't much more per month than the regular HD receiver.

How is the HD picture with this receiver? Can you bypass the internal scaler? I want the best HD picture possible, if that means ditching the DVR and going with a regular HD receiver then that's what I'm going to do. I'm going to try to find the information I need but with 230 pages to go through I'm afraid I may come up empty handed.
Check the FAQ (link in my signature below). I think the HD picture is excellent, and it can be output to your TV in its native format (720p or 1080i) without any scaling.

Check the FAQ (link in my signature below). I think the HD picture is excellent, and it can be output to your TV in its native format (720p or 1080i) without any scaling.

Thanks! HD picture is my #1 priority. The DVR function is a nice addition. I hope I can deal with the Moxi quirks.

Since the standard HD receiver doesn't have DVI or HDMI outputs I am not very interested in it.

I think the lack of a grid layout is going to suck...

Question that has come up - given the impending absorption of Adelphia into Comcast and Time Warner, what happens to existing Moxi users in the long run?

Did anyone in the Los Angeles/Eagle Rock area get the new 3A update (with 480p) yet? I was so excited to hear that it would finally be rolling out in my area but everytime I check for 480p it isn't there. I was wondering if anyone in the area received it. Thanks in advance. :)

Question that has come up - given the impending absorption of Adelphia into Comcast and Time Warner, what happens to existing Moxi users in the long run?

I live in the Colorado Springs, CO area and have heard rumors that Comcast will have taken over for Adelphia by summers end. Anyone know the answer to Mad Mac's question about what will happen to Moxi when that change occurs or have any experience with the change from Adelphia to Comcast/TW?

Thanks

Hopefully theyd get rid of the Moxi for the Motorola 6412...at least I think that is the HD DVR that Comcast uses.

I live in the Colorado Springs, CO area and have heard rumors that Comcast will have taken over for Adelphia by summers end.

There's a good discussion on this going on at the Adelphia HSI forum on DSL Reports:

http://www.dslreports.com/forum/adelphia

Situation as I understand it is that the transfer will take place at the end of the month. Users will see no change for some time, the first thing being their bill appearing on a different headed paper once existing stationery supplies run out (about 3 months). I would expect the respective companies to consolidate all users to the same internet speeds/channel lineup some time thereafter.

I live in the Colorado Springs, CO area and have heard rumors that Comcast will have taken over for Adelphia by summers end. Anyone know the answer to Mad Mac's question about what will happen to Moxi when that change occurs or have any experience with the change from Adelphia to Comcast/TW?

Thanks
I spoke to one of Adelphia's Colorado Springs CSR's and asked if they thought/knew if there would be any changes with the acquisition, (hardware or otherwise). The response in general was she did not know, but she did say she believes that all would remain the same in the near term. This would make a lot of sense as, in the short run, Comcast will need time to digest Adelphia and it would be risky to make large changes out of the gate, (if it ain't broke...). I'm not in the cable business, but I imagine qualifying and adding new hardware to a given cable network is not a simple task. Cable operators/suppliers need to spend time evaluating the new device to make sure it will operate nicely in their particular environment.
One thing the CSR did mention is that Comcast may begin offering a VIOP service. Though no idea if/when this will happen.

Some info on what Time Warner use, courtesy of the Cable and Satellite TV forum at DSL Reports:

"In general, they use Scientific Atlanta's 8000 and 8300 boxes. It varies by area, of course, and is dictated, I believe, to some extent by the headend equipment. If one is in Adelphia territory and using Motorola DVRs, that will probably NOT change to SA boxes just because it's TWC now."

I've contemplated the Moxi for some time now, but based on what I read here, I have been reluctant to be what appears, to all intents and purposes, a paying Beta tester. Is the SA unit any better/more reliable?

Question:
I have Charter DVR w/ MOXI in Madison, WI. Is the DOCSIS modem in the Moto box enabled or 'turned on'?
I know Charter doesn't support it, but could I just call them and tell them I purchased my own cable modem and give them the MAC address of the MOXI modem?
It would save me the cable modem rental fee each month and then I could have my wifi router downstairs with all my HT equipment.
Thanks

The modem in the Moxi box is for operational data only, not for surfing the series of tubes that make up the internet.

ce

The modem in the Moxi box is for operational data only, not for surfing the series of tubes that make up the internet.

ce

It's just as well, I guess. I hear the tubes going to the Internets are getting awfully clogged up.

It's just as well, I guess. I hear the tubes going to the Internets are getting awfully clogged up.
Yeah, a friend of mine sent me an Internet a few days ago, and it took over a day to reach me! I think rodents must have built nests in some of the tubes.

I even went to Radio Shack to get some replacement tubes! Not much help, still slow.
:p

Can the MOXI use DVI and SPDIF at the same time?

Can the MOXI use DVI and SPDIF at the same time?
Yes.

The modem in the Moxi box is for operational data only, not for surfing the series of tubes that make up the internet.

ce"series of tubes" I get. But, as Pye says, didn't you mean "internets"?

Since Adelphia charges $13.90 a month to rent a Moxi, I almost want to buy it outright, they aren't all that much on eBay, I see a couple have ended for around $50. I didn't realize this box was so old, maybe they'll surprise me and come out with a new HD DVR.

Since Adelphia charges $13.90 a month to rent a Moxi, I almost want to buy it outright, they aren't all that much on eBay, I see a couple have ended for around $50. I didn't realize this box was so old, maybe they'll surprise me and come out with a new HD DVR. ZippoMan, for $50, you can buy a box that is most likely stolen and certainly won't be enabled by your cable company. Not really a bargain. I get from your recent posts that you're thinking about getting Moxi, but you have some big doubts. Remember, that your cable company isn't going to ask you to commit to a long term contract. Sign up and if you don't like it, sign off. Compared to springing for a 1080p TV, Moxi is a tiny cost and low risk.

ZippoMan, for $50, you can buy a box that is most likely stolen and certainly won't be enabled by your cable company. Not really a bargain. I get from your recent posts that you're thinking about getting Moxi, but you have some big doubts. Remember, that your cable company isn't going to ask you to commit to a long term contract. Sign up and if you don't like it, sign off. Compared to springing for a 1080p TV, Moxi is a tiny cost and low risk.

Yeah, I know. The Moxi sounds promising though, I just wish Adelphia gave a couple HD DVR options.

I have a question about HD content, when watching a HD channel, if I hit PAUSE it switches over to the recorded content, right? Can you immediately see a loss of picture quality compared to the live picture?

Yeah, I know. The Moxi sounds promising though, I just wish Adelphia gave a couple HD DVR options.

I have a question about HD content, when watching a HD channel, if I hit PAUSE it switches over to the recorded content, right? Can you immediately see a loss of picture quality compared to the live picture?

I've never noticed one. I believe the Moxi records the actual MPEG bitstream coming from the cable company for the HD channels, so there should be no difference between recorded HD and live HD. They both come from the same digital source.

Do you have Update 3A (is "480p" available under "HDTV Set-up")? It was my understanding that, after this update, using the DVI port shuts down all of the analog video ports, but that this does not affect the audio ports. Are you running the audio through your TV? Is it possible that there just is not an analog audio input that corresponds to your HDMI video input? Try RichGuy's advice of designating "L-R Stereo" under the "Audio Output" setting. It has been my experience that it does not matter which audio setting you use (audio is present on all outputs regardless). However, this may be incorrect or the behavior may have changed with the update. You may have to use an audio receiver, or something else, to test the various audio outputs if your TV does not support them on the same input as the HDMI video port. Please post your results.


Yes 480p is an option.

However, if a DVI cable is connected, ALL analog video AND audio output shuts down. I had my DVI connected, component video and analog audio all hooked up and the only thing that was transmitted was the DVI video. The second I yanked the DVI cable from the MOXI, my component video and analog audio started up.

The only other sound output is the orange digital (not optical) audio out, which of course, my TV doesnt have. Nor does my TV have audio inputs that work while HDMI is in use. So basically my only option is to try running the digital audio out to my reciever and never use the TV speakers, which really sucks.

Or I go back to component video and use my new cable to hang myself upside down by my feet off the balcony.

Ugh! I hate these format transition periods. Never did you have TV's that had composite video out but no composite audio. There are like 9 formats of video out, and 5 forms of audio out. And each product selects 2.

...However, if a DVI cable is connected, ALL analog video AND audio output shuts down. I had my DVI connected, component video and analog audio all hooked up and the only thing that was transmitted was the DVI video. The second I yanked the DVI cable from the MOXI, my component video and analog audio started up...
That's strange, since RichGuy posted that his analog audio still worked after hooking up the DVI cable. RichGuy or MoxiGuy, any comments? There seems to be an inconsistency.

That's strange, since RichGuy posted that his analog audio still worked after hooking up the DVI cable. RichGuy or MoxiGuy, any comments? There seems to be an inconsistency.

Ok I had to double check just to be sure... I CAN get analog audio with my DVI connected, I made sure it was analog I heard as the "sound effects" were working, sound effects turn off when using digital audio. All audio outputs work with my DVI connected.... but no other video outputs work when DVI is connected.

Seems the problem must be somewhere else, MOXI should work with any audio and DVI....

Yeah I tried switching all the audio settings in the Moxi settings menu, and still couldn't get analog audio.

Here's what happened: I had the DVI connected, the component video connected and the anolog audio connected to my component input on my TV. I had the TV set to play component. I had no picture, no sound. The instant I disconnected the DVI, I had picture and sound through the component and analog outputs. So I should have been getting sound at the least.

Regardless, my TV has no sound input available when using HDMI, so it looks like my only option would be to run everything through my stereo system, which is not what I want to do. I just wanted to free up one of my component inputs on my TV. I have a 4 way component switcher and 2 component inputs, they're all in use, and I have extra equipment that can't be hooked up without unplugging something. DVD player, Xbox 360, Xbox, Ps2, Gamecube, and Moxi. So if I can get one of them to use the HDMI, I can run them all at once.

...Here's what happened: I had the DVI connected, the component video connected and the anolog audio connected to my component input on my TV. I had the TV set to play component. I had no picture, no sound. The instant I disconnected the DVI, I had picture and sound through the component and analog outputs. So I should have been getting sound at the least...
Is it possible that your TV is automatically muting the sound when no picture is being delivered? You could test this by temporarily connecting the Moxi analog audio to your receiver and doing the same DVI connect/disconnect procedure. I realize that this won't solve your dilemma, but it would resolve the apparent inconsistency. Supposedly, the new Moxi's will have HDMI outputs, which would solve your problem, but who knows when they might become available and whether your cable company will be willing to make the switch.

Has anyone here been able to hook up their Moxi to their home network and stream music or pictures to it? Is this even possible?

Has anyone here been able to hook up their Moxi to their home network and stream music or pictures to it? Is this even possible?We have a major software update in the works which will include a feature we call PC Link. (sorry, no Mac support yet). You'll be able to put your Moxi onto a home network (wired or wireless), and stream music and photos from a PC (or multiple PCs) to Moxi.

The new update is in quality testing and employee home trials at Digeo. Then it goes to a third-party testing facility and to the cable operators for further testing. So, we're still a few months away from getting into subscriber homes.

I'll post more info as we get closer. More info here. (http://www.moxi.com/features_pcLink.htm) .

Is it possible that your TV is automatically muting the sound when no picture is being delivered? You could test this by temporarily connecting the Moxi analog audio to your receiver and doing the same DVI connect/disconnect procedure. Useful test. So far I'm puzzled by the audio shutoff. I'll ask around at the office today. I'll let you know if anything turns up.

Thanks for the update MoxiGuy. I am really looking forward to this feature. Right now, I've been debating as to whether or not I should go out and get one of the digital audio receivers out there to stream music to my home stereo. Looks like I could just wait and use my Moxi for this.

Would this update also allow two Moxi's to share recorded data? Or allow you to download recorded shows to your pc?

Would this update also allow two Moxi's to share recorded data? Or allow you to download recorded shows to your pc? There is a multi-room flavor of Moxi, but it's in limited availability right now. This keeps all of the data on the main unit, and let's the smaller MoxiMate view it on a second TV.

As for the upcoming PC Link, in this version, traffic is one-way only. Streaming (not downloading) music and photos from the PC to Moxi. We're not moving video content between Moxi and the PC in either direction. Yet.

We have a major software update in the works ....[/URL] .
Thanks for the updated information.
Any chance this new software update will allow the addition of more harddrive space, (one can hope right)?

I know about the Mate but I have two HDTVs and the Mate, I was told, can't show HD content....is that correct?

Oh well, the PC Link will have to tied me over for now. Thanks for the response.

Is it possible that your TV is automatically muting the sound when no picture is being delivered? You could test this by temporarily connecting the Moxi analog audio to your receiver and doing the same DVI connect/disconnect procedure. I realize that this won't solve your dilemma, but it would resolve the apparent inconsistency. Supposedly, the new Moxi's will have HDMI outputs, which would solve your problem, but who knows when they might become available and whether your cable company will be willing to make the switch.

Good idea, I'll give that a whirl

An HDMI output would be awesome on a MOXI box, but I live in Madison Wisconsin and we are under a fierce monopoly by Charter Communications, the WORST corporation in the history of mankind. So I won't count on getting a new Moxi box from them for at least a year.

We have 3 of them right now, and they're $15/month EACH. Thats $540/year spend on these units. I will have paid the purchase price so many times before I'm done with them...

There is a multi-room flavor of Moxi, but it's in limited availability right now. This keeps all of the data on the main unit, and let's the smaller MoxiMate view it on a second TV.

As for the upcoming PC Link, in this version, traffic is one-way only. Streaming (not downloading) music and photos from the PC to Moxi. We're not moving video content between Moxi and the PC in either direction. Yet.

Am I the only one who noticed the very suspicious, yet promising "Yet" at the end of MoxiGuy's post?

No, I noticed it, and with all due respect to MoxiGuy, I will believe it when I see it.

Check the FAQ.

Wow, thats a sweet FAQ, thanks Splinke

We're not doing it now. We're not doing it in the next release. But people want it... and we're considering how it might be done.

As you know, the people who produce TV and movies don't want loose digital copies floating around. We're trying to respect the rights of the producers.

On the other hand, it's clear that there's a growing demand for anywhere, anytime, any device portability of content. So, we're looking at how it can be done. And the producers are showing more flexibiity of late.

Please stay skeptical on this. "Yet" means maybe someday. But no promises.

[QUOTE=hfthomp]I know about the Mate but I have two HDTVs and the Mate, I was told, can't show HD content....is that correct?

correct

The Mate can show programs from HD sources (live or recorded)--but not at HD resolutions. It will down-res the programming to SD. So, you'll need two 9012's to serve two HD screens.

This is me signing off. I'm leaving Digeo.

It's been a privilege to participate here. I've done my best to convey your issues to the product teams--but frankly, you'll carry more weight if you take your concerns directly to the cable companies. Call your cable company for support and to register problems and request enhancements. As you know, it's the operators that Digeo does direct business with... so Digeo is more likely to respond to requests that come from the operators themselves.

There have been questions raised about what will happen to Moxi when Comcast takes over Colorado Springs and Time Warner Cable takes over the SoCal regions. Ultimately, that's up to Comcast and TWC. But we expect them to continue to support and deploy Moxi.

Later this year, you'll be hearing about our next software update. It's solid and superb. I've been enjoying it at home during our employee trials. I'm hopeful it will answer most of the biggest sore points that have been raised here.

One last word to the folks who are considering a cable DVR with Moxi and are put off by some of the issues raised in this forum. You gotta remember a forum like this is going to attract issues. I've seen data from cable operators that show Moxi customers are more satisfied than users of other cable DVRs. They stick with the service longer.

Just this morning I saw the following posts on Digg (http://www.digg.com/hardware/TiVo_confirms_current_Series3_beta_testing,_hitting_retail_s oon!#c2365758)

...my parents just installed Moxi from Charter Communications and is in my opinion superior....
I have moxi with charter communications, and I can attest that it wonderful. We actually dumped our tivo after we tried it out. Records and plays back HD programming like a champ, and the interface is very smooth and nice to look at.


I think the product is solid and going to get much better before year's end. (And I say that without bias, because I'm not working for the company any more. Well, maybe a little bias because I'm very proud of what the Moxi team has accomplished. And I'm looking forward to all that's coming in the coming years.)

So Long, and Thanks for All the Fish.

ex-MoxiGuy

(this is my last post)

...
So Long, and Thanks for All the Fish.

ex-MoxiGuy

(this is my last post)
Who would have thought that MoxiGuy was actually a typing dolphin. :) I presume from the tone of the message that nobody will be replacing MoxiGuy here, so I guess we're on our own. Best of luck to you ex-MoxiGuy.

This is me signing off. I'm leaving Digeo...

So Long, and Thanks for All the Fish.

ex-MoxiGuy

(this is my last post)

Say it ain't so... :(

Goodbye, Farewell and Amen!

Godspeed MG! Be careful out there!

I have Charter and have had a lot of trouble out of my moxi box lately. It is about 8 months old and we have had a lot of issues with it. First the SD picture quality was bad from the beginning and i was told that is how all of it is. Then in the last month we have had to reboot several times a day as it locks up often. Then in the last two weeks it has began to only record 1 second of a show. It does this on about 75% of what it is set to record. Is there anyone that has any insight?

I have Charter and have had a lot of trouble out of my moxi box lately. It is about 8 months old and we have had a lot of issues with it. First the SD picture quality was bad from the beginning and i was told that is how all of it is. Then in the last month we have had to reboot several times a day as it locks up often. Then in the last two weeks it has began to only record 1 second of a show. It does this on about 75% of what it is set to record. Is there anyone that has any insight?
If the Moxi is locking up several times a day, you should tell Charter, and they will probably replace it. if the replacement works, but you still have poor SD picture quality and/or one-second recordings, most likely these problems are arising from a signal level and/or quality problem. Charter can check for this at both the entrance to your home and at the Moxi (preferably when they replace your Moxi). Charter should fix this for you if the levels/qualities are not up to specifications at the point the cable enters your home. If the problem is at the Moxi only, then the cabling within your home is probably causing the problem. In that case, Charter may still fix it, but you may have to handle it yourself (or pay Charter or someone else to fix it).

Bummer about Moxi guy. That sort of customer interaction is rare, and I'll be surprised if someone else from the company steps up. Maybe he's leaving because Digeo felt that he spent all day chatting with lunatic customers.

This is strange... but here goes. A couple of months ago, I changed how my Moxi was connected to my TV. I got a DVI cable and hooked it up. for the next three weeks, it would lock up, miss recordings and such. I knew I couldn't get a new Moxi (Charter employees only get 1), so I went back to the old way, has not locked up once since.

I don't understand why, I just left it as is and all is well. Someone explain that to me please.

This is me signing off. I'm leaving Digeo.

It's been a privilege to participate here. I've done my best to convey your issues to the product teams--but frankly, you'll carry more weight if you take your concerns directly to the cable companies. Call your cable company for support and to register problems and request enhancements. As you know, it's the operators that Digeo does direct business with... so Digeo is more likely to respond to requests that come from the operators themselves.

There have been questions raised about what will happen to Moxi when Comcast takes over Colorado Springs and Time Warner Cable takes over the SoCal regions. Ultimately, that's up to Comcast and TWC. But we expect them to continue to support and deploy Moxi.

Later this year, you'll be hearing about our next software update. It's solid and superb. I've been enjoying it at home during our employee trials. I'm hopeful it will answer most of the biggest sore points that have been raised here.

One last word to the folks who are considering a cable DVR with Moxi and are put off by some of the issues raised in this forum. You gotta remember a forum like this is going to attract issues. I've seen data from cable operators that show Moxi customers are more satisfied than users of other cable DVRs. They stick with the service longer.

Just this morning I saw the following posts on Digg (http://www.digg.com/hardware/TiVo_confirms_current_Series3_beta_testing,_hitting_retail_s oon!#c2365758)




I think the product is solid and going to get much better before year's end. (And I say that without bias, because I'm not working for the company any more. Well, maybe a little bias because I'm very proud of what the Moxi team has accomplished. And I'm looking forward to all that's coming in the coming years.)

So Long, and Thanks for All the Fish.

ex-MoxiGuy

(this is my last post)
Geez, I come back from fighting in the trenches of the Blu-ray/HD DVD minion wars :eek: to post an update and I’m hit with the sad news that our MoxiGuy is departing us. :(

Godspeed MoxiGuy. :)

Your contribution here was indeed appreciated. :)

So anywhere, here’s my Moxi update.

Friday night I set thee ole Moxi to record the Tour de France Time Trial on Saturday morning. You know, the stage to determine if Floyd could seal the deal (win the dang Tour!)

So, I wake up Sat. morning to see my Moxi displaying (on the front) something like French time when I’m here in thee ole U.S.A. :eek:

Turn on the tube and I gets the blue screen of death. :eek: I go into panic mode thinking I missed recording the time trial on OLN (even though its repeated during the day – the rebroadcasts stink compared to the original version).

Did Floyd crash ? :eek:
Did he make up the needed time ? :confused:
Did he have a mechanical ? :eek:

I do the soft boot and the Moxi re-engages itself to American time. I turn on my display and …………..

Voila …………OLN recording intact. :D

As if any of the above means anything to you dudes unless you ride bikes or are from Lancaster, Pa., Irvine, Ca. or currently ………well let’s just say some place around San Diego.

So next I check the HDTV set-up and sure enough I got the 480p update during the night….I really didn’t need it for my display as it will not provide any benefit.

So……………………….
This is what I can do with the newest Moxi update…….

I have both component and DVI still hooked up from Moxi to Qualia display.

I get SD and HD channels over component.
I get SD and HD channels now over DVI.

Life is good. :)

This is strange... but here goes. A couple of months ago, I changed how my Moxi was connected to my TV. I got a DVI cable and hooked it up. for the next three weeks, it would lock up, miss recordings and such. I knew I couldn't get a new Moxi (Charter employees only get 1), so I went back to the old way, has not locked up once since.

I don't understand why, I just left it as is and all is well. Someone explain that to me please.

Y'know who can help you with this? MoxiGuy. I'm sure he...

...oh, wait...never mind.

Charter Communications is the most evil corporation in the world. They top enron in my book. Right now, there's like a 6 month waitlist to get a Moxi box. We have 2 on our account, and 1 we wanted to transfer, but they won't let us. (my brother moved in with me and brought it along) I threatened to drop their service, but they still said no. We pay those scumbags like $150 a month for pure crap service. Every time you call them, you get a message saying "we are experiencing unusually high call volumes, the wait time is greater than 15 minutes."

I have this same suspicion about the FireWire performance problems, and I think every point you made above is right on the mark. For those, like you, who only have FireWire available as a digital input, I would presume that another problem would be the lack of the Moxi menu graphics. FireWire does not seem ideal for viewing on the main display, but rather only for archiving programs.

Sorry for the late followup. I didn't really have anything to add until now. You are correct in that I don't have an OSD over Firewire. When I had the 6412, I would normally locate and start the program using composite video, then switch over to Firewire for viewing. It would be nice if Digeo implemented AV/C and presented the 9012F as an AVHDD and Tuner(s) with guide data. Then I could just playback from my set.

I recently escalated this issue (corruption of HD video when playing back over Firewire from 9012F hard drive) with my cable company. I had to bypass the front-line support and call the corporate offices before I was able to find a supervisor that knew what she was talking about. She acknowledged the FCC mandate to provide a functional IEEE1394 port, but said that Firewire was not fully supported on the 9012F. She said there was an update coming out that would support Firewire. I asked her whether it was a hardware or software update. She wasn't sure, so I mentioned I had heard about a 9012F2 coming out. She said "That's it!"- so I'm hopeful there is indeed a resolution in the works. She did not have an idea of the time frame, but said there would be a notice of availability printed on my cable bill at some point. (Although I'd be pretty surprised to actually see that...)

That said, if there are others of you with a similar problem, and you've exhausted any hope of getting front-line support to understand it, please try to escalate until you find someone that does. It could be the only way Digeo is made aware of an issue (especially now.)

PS: Thanks Moxiguy for your contributions to the forum. Thank you too splinke for your excellent FAQ.

Charter Communications is the most evil corporation in the world. They top enron in my book. Right now, there's like a 6 month waitlist to get a Moxi box. We have 2 on our account, and 1 we wanted to transfer, but they won't let us. (my brother moved in with me and brought it along) I threatened to drop their service, but they still said no. We pay those scumbags like $150 a month for pure crap service. Every time you call them, you get a message saying "we are experiencing unusually high call volumes, the wait time is greater than 15 minutes."

That is strange. When I used to work for Charter not that long ago, if you were moving the a new address and transferring service, the equipment that you had would be transferred the the new address provided that the equipment was supported in the area of the new address regardless of equipment shortages.

My suggestion is do not take NO as an answer and escalate to supervisor until they allow it.


Mark

Charter Communications is the most evil corporation in the world. They top enron in my book.

I know it can be frustrating, but it could be worse. When we first moved to the Madison area 12 years ago, I called the cable provider (out of Spring Green) at the time because my surround wasn't working (Dolby Pro then). They said 'oh, we don't carry stereo broadcasts'. They were only broadcasting Mono! We paid $40/month for about 20 fuzzy stations in mono. I'm surprised they were in color.

Charter coming in to the area was great for us. The replaced all the old wiring in our area with fiber and now we even have HD in rural SW Wisconsin.

Ya I would call in again about the transfer of Eqiupment. Or really come down to the Daniels St address and go to the front counter and let them know what you want and what's going on with the calls. You should be able to transfer the boxes with no isssues at all.

Sorry if this has been answered before, but is there a way to swap back and forth between the two tuners?

For example, say I was watching one show on the first tuner, could I pause during commercials and swap to the second tuner and watch for a while, then swap back to the first tuner and fast forward through the commercials?

You can do that if you are recording both shows.

Is there a quick way to swap, or would i have to go into the menu, then scroll through recorded shows and then select the other show?

The JUMP on the remote button swaps between the last two channels viewed. What you need to do is to trick Moxi to ensure the last two channels are on two different tuners. Here's how:

Record one of the shows you are now watching. (this locks one of the tuners on that channel).
Then tune to another channel (you can record it or not).
Now use the JUMP button on the remote to toggle between the two tuners.

It would be nice if Moxi offered an easy way to find out what's on the two tuners and to jump back and forth between them.

We got the latest update yesterday that enables 480p output along with other changes. One of these is that SD programs now fill the screen. I liked it better when they forced the sidebars. I can use the Aspect button on my TV's remote to compensate but then I have to hit the button again to display 16x9 programs in the correct aspect ratio. I have the 480p, 720p, and 1080i video modes selected in Moxi. My TV does not have a single component input that can take all four modes. I suspect the 480i mode would display SD programs in the correct aspect ratio. It just looks like I'm out of luck.

The JUMP on the remote button swaps between the last two channels viewed. What you need to do is to trick Moxi to ensure the last two channels are on two different tuners. Here's how:

Record one of the shows you are now watching. (this locks one of the tuners on that channel).
Then tune to another channel (you can record it or not).
Now use the JUMP button on the remote to toggle between the two tuners.

It would be nice if Moxi offered an easy way to find out what's on the two tuners and to jump back and forth between them.

Thanks!

We got the latest update yesterday that enables 480p output along with other changes. One of these is that SD programs now fill the screen. I liked it better when they forced the sidebars. I can use the Aspect button on my TV's remote to compensate but then I have to hit the button again to display 16x9 programs in the correct aspect ratio. I have the 480p, 720p, and 1080i video modes selected in Moxi. My TV does not have a single component input that can take all four modes. I suspect the 480i mode would display SD programs in the correct aspect ratio. It just looks like I'm out of luck.

can't you just unselect 480p if you liked it better the other way?

Unbelievable. The new update killed my ability to output DVI and component at the same time. This was crucial for my 2-room setup. If Adelphia won't roll back to the old version, I'm getting satellite.

This is me signing off. I'm leaving Digeo.

(this is my last post)

[Lurking mode off]

MoxiGuy's replacement: http://www.avsforum.com/avs-vb/showthread.php?t=704009

What a bummer of a first post.

[/Lurking mode on]

...MoxiGuy's replacement: http://www.avsforum.com/avs-vb/showthread.php?t=704009

What a bummer of a first post...
If that's for real, and MoxiGuy's recent departure from Digeo seems consistent with that, the future of Digeo and Moxi seem a bit shaky.

I for one don't like what I am seeing. I love my Moxi and don't want to have to come up with an alternative. We will see how things develop.

I for one don't like what I am seeing. I love my Moxi and don't want to have to come up with an alternative. We will see how things develop.

There are better alternatives, they're just not available anymore or so. ReplayTV and TiVo. :(

If that's for real, and MoxiGuy's recent departure from Digeo seems consistent with that, the future of Digeo and Moxi seem a bit shaky.

Then again......

In Other News..... (http://home.businesswire.com/portal/site/google/index.jsp?ndmViewId=news_view&newsId=20060727005268&newsLang=en)

Nice find, Mad Mac.

pj

Then again......
The most troubling thing about the post in the other thread was the title "digeo has stopped making hardware". That didn't really follow from the content of what appeared to be an e-mail from the CEO to all employees, but does the person who posted the message know something more? The phrases "these are particularly difficult times" and "restructuring plan with layoffs" are also a bit troubling.

why would Digeo need advertising?
isn't it only available via cable companies?
i'm leasing mine from Adelphia

why would Digeo need advertising?
isn't it only available via cable companies?
i'm leasing mine from Adelphia
Yeah, that is another strange thing about this new advertising campaign that is supposedly being launched. We have always been told, including by MoxiGuy in his last post a few days ago, that Digeo's real customers were the cable operators, and that is why our requests largely fell on deaf ears. On the contrary, this new advertising campaign is clearly aimed at consumers.

Perhaps Digeo has finally realized that Adelphia and/or Charter are doing a sub-par job of promoting and supporting the Moxi. I never really bought the argument that Digeo's only true customers were the cable companies, as that would allow the Moxi to potentially fail based on the cable industry's notoriously bad customer service, which is consistently ranked lower than almost any other related industry.

how would you use the VOD or PPV features of teh moxi when purchased commercially?
i'm assuming that most cable providers won't let you use a different box than their own to watch and access VOD/PPV.

how would you use the VOD or PPV features of teh moxi when purchased commercially?
i'm assuming that most cable providers won't let you use a different box than their own to watch and access VOD/PPV.
I don't think Digeo is planning to market the Moxi to customers in cable systems that don't already offer it. It appears that they are just taking on some of the marketing burden themselves within these systems, as opposed to relying on Adelphia and Charter to do all of it. The more people they can convince to lease a Moxi, the more revenue they make from the cable companies who offer them. Of course, they have no control over the customer service behind the Moxi, which is probably as big or bigger a problem than the marketing.

how would you use the VOD or PPV features of teh moxi when purchased commercially?
i'm assuming that most cable providers won't let you use a different box than their own to watch and access VOD/PPV.

I haven't done PPV but the VOD works quite well for me with Charter. I don't like the fact that the fast forward is quite slow but other than that it works well. Also, some of the shows available on VOD don't appear if you "search" by title, content, etc. But some do.

Does the Moxi do HD VOD? Charter doen't offer it as far as I know.

Yeah, that is another strange thing about this new advertising campaign that is supposedly being launched. We have always been told, including by MoxiGuy in his last post a few days ago, that Digeo's real customers were the cable operators, and that is why our requests largely fell on deaf ears. On the contrary, this new advertising campaign is clearly aimed at consumers.

Perhaps Digeo has finally realized that Adelphia and/or Charter are doing a sub-par job of promoting and supporting the Moxi. I never really bought the argument that Digeo's only true customers were the cable companies, as that would allow the Moxi to potentially fail based on the cable industry's notoriously bad customer service, which is consistently ranked lower than almost any other related industry.

Which is ultimately the downfall of the MOXI. I think the box would perform better at retail, and have the support of the box fall on Digeo. A common occurence in this thread is folks who are waiting around for an update from their cable company that is months if not a year old. If Digeo had direct access to their customers I would have one sitting in my living room. At this point Charter (my cable company) really has no reason to push updates to fix the major issue with the box in my area. It only costs them more money and they get no more income from doing it.

Of course on the flip side, TiVo has stayed the course, but they still don't have the mass market numbers.

Hmm, new problem with my Moxi. I checked the last few pages and didn't see anyone mention quite the same problem. I think recently I must have received the latest update (480p does show up as an video option) because the problem occurred only in the past 3-4 days. I have my Moxi attached for video through DVI to the TV, and for audio both through digital (to AVR) and analog (to TV).

What happens now is that the Moxi refuses to output video (or audio) to the TV, until it is reset. Once it is reset, it outputs video and audio (to both sources), but then this problem reoccurs the next day.

Any ideas?

I just had an odd issue with my Moxi. When I tuned to a SD analog channel I would get a blank screen with the message, “You don’t subscribe to this channel…contact your service provider…blah, blah". The subscription and HD channels worked fine. After several re-boots and system resets by tech support over the phone, they sent a guy out. He checked the signal level which was fine, then swapped the box. The new box had the same issue! After more fiddling, he fixed the problem by tuning to a digital channel, pressing record, then tuning to an analog channel and pressing record again. Apparently this process ‘initializes’ the tuners and makes them start working again. My guess is the first box was not defective, but he left the new one anyway.

Now the rumor part: I’ll first couch this by saying this is a summary of a conversation I had with an Adelphia/Comcast employee. They did not seem to be up to speed on the technical details, so I’ve filled in a few gaps based on my understanding of what was described to me. So take this for what it is, an interesting rumor.
The employee had a low opinion of the Moxi box due to the number problems they have had to deal with and Adelphia has been returning a lot, (200 in one week), of un-repairable units to Digeo. They said the new owners, Comcast, has been made aware of the problems with Moxi and the unit is going to be phased out and replaced by a new ‘Virtual DVR service’ (my term, not theirs). With this service you will have a ‘normal’ HD cable box WITHOUT built in DVR/hard disk, (probably one of their existing Motorola boxes). If you want to record a program there is a “grid like” interface to make your selections and the program is, (I assume), stored on a server at Comcast. When you want to play it back, you just select it from the guide and it is (I’m assuming) streamed back to you. HD programs can be recorded and there WILL be limits on the amount of storage space, but the limits will be “greater than Moxi has”. No mention of when this will be introduced, nor of where, but it is apparently being kept quite for the time being.

Obviously, if this rumor is true, it brings up a million other questions, but the concept is interesting.

can't you just unselect 480p if you liked it better the other way?

Yes, I unselected 480p, leaving 720p and 1080i selected and now the SD programs are shown in the proper aspect ratio. I don't understand why they are stretching 480p only. Anyone care to guess?

I just had an odd issue with my Moxi. When I tuned to a SD analog channel I would get a blank screen with the message, “You don’t subscribe to this channel…contact your service provider…blah, blah". The subscription and HD channels worked fine. After several re-boots and system resets by tech support over the phone, they sent a guy out. He checked the signal level which was fine, then swapped the box. The new box had the same issue! After more fiddling, he fixed the problem by tuning to a digital channel, pressing record, then tuning to an analog channel and pressing record again. Apparently this process ‘initializes’ the tuners and makes them start working again. My guess is the first box was not defective, but he left the new one anyway.



I don't think the recording of the two programs "initialized" anything. By starting the recordings he just switched which tuner was tuning to the analog channel. This difference in signal level between the two tuners has been discussed before and is a known issue. So don't be so sure you problem is gone.

Now the rumor part: I’ll first couch this by saying this is a summary of a conversation I had with an Adelphia/Comcast employee. They did not seem to be up to speed on the technical details, so I’ve filled in a few gaps based on my understanding of what was described to me. So take this for what it is, an interesting rumor.
The employee had a low opinion of the Moxi box due to the number problems they have had to deal with and Adelphia has been returning a lot, (200 in one week), of un-repairable units to Digeo. They said the new owners, Comcast, has been made aware of the problems with Moxi and the unit is going to be phased out and replaced by a new ‘Virtual DVR service’ (my term, not theirs). With this service you will have a ‘normal’ HD cable box WITHOUT built in DVR/hard disk, (probably one of their existing Motorola boxes). If you want to record a program there is a “grid like” interface to make your selections and the program is, (I assume), stored on a server at Comcast. When you want to play it back, you just select it from the guide and it is (I’m assuming) streamed back to you. HD programs can be recorded and there WILL be limits on the amount of storage space, but the limits will be “greater than Moxi has”. No mention of when this will be introduced, nor of where, but it is apparently being kept quite for the time being.

Obviously, if this rumor is true, it brings up a million other questions, but the concept is interesting.

Other cable systems have such a "virtual" system. It makes sense, less hardware to deal with and more centralized control. ie. "Like more space for your recordings...sure, no problem we'll only charge you X more $ for double the space you have now! "
Why not!?

I just had an odd issue with my Moxi. When I tuned to a SD analog channel I would get a blank screen with the message, “You don’t subscribe to this channel…contact your service provider…blah, blah". The subscription and HD channels worked fine. After several re-boots and system resets by tech support over the phone, they sent a guy out. He checked the signal level which was fine, then swapped the box. The new box had the same issue! After more fiddling, he fixed the problem by tuning to a digital channel, pressing record, then tuning to an analog channel and pressing record again. Apparently this process ‘initializes’ the tuners and makes them start working again. My guess is the first box was not defective, but he left the new one anyway.


Were you ever able to verify that the channel was actually there and playing? The Moxi tends to blue screen when there's a sports blackout, or the channel just fritzes out all together.

This is called the Network DVR or N-DVR. This is being spear headed by Cablevision in New York. Here are the articles concerning this subject. Cablevision is being sued by contect providers because they believe that this violates their copyrights.

Cablevision Thinks Outside the Box
http://multichannel.com/article/CA6318884.html

Network Recording Gains Supporters
http://multichannel.com/article/CA6321258.html

Network DVR Comes Cheaper Than Thought
http://multichannel.com/article/CA6332097.html

Cablevision Fires Back at Networks
http://multichannel.com/article/CA6341700.html

Cablevision to Delay Network DVR
http://multichannel.com/article/CA6342214.html

Cablevision Network DVR in Court’s Hands
http://multichannel.com/article/CA6342799.html

There are more articles if you search Network DVR on www.mulitchannel.com.

Mark

I just had an odd issue with my Moxi. When I tuned to a SD analog channel I would get a blank screen with the message, “You don’t subscribe to this channel…contact your service provider…blah, blah". The subscription and HD channels worked fine. After several re-boots and system resets by tech support over the phone, they sent a guy out. He checked the signal level which was fine, then swapped the box. The new box had the same issue! After more fiddling, he fixed the problem by tuning to a digital channel, pressing record, then tuning to an analog channel and pressing record again. Apparently this process ‘initializes’ the tuners and makes them start working again. My guess is the first box was not defective, but he left the new one anyway.

Now the rumor part: I’ll first couch this by saying this is a summary of a conversation I had with an Adelphia/Comcast employee. They did not seem to be up to speed on the technical details, so I’ve filled in a few gaps based on my understanding of what was described to me. So take this for what it is, an interesting rumor.
The employee had a low opinion of the Moxi box due to the number problems they have had to deal with and Adelphia has been returning a lot, (200 in one week), of un-repairable units to Digeo. They said the new owners, Comcast, has been made aware of the problems with Moxi and the unit is going to be phased out and replaced by a new ‘Virtual DVR service’ (my term, not theirs). With this service you will have a ‘normal’ HD cable box WITHOUT built in DVR/hard disk, (probably one of their existing Motorola boxes). If you want to record a program there is a “grid like” interface to make your selections and the program is, (I assume), stored on a server at Comcast. When you want to play it back, you just select it from the guide and it is (I’m assuming) streamed back to you. HD programs can be recorded and there WILL be limits on the amount of storage space, but the limits will be “greater than Moxi has”. No mention of when this will be introduced, nor of where, but it is apparently being kept quite for the time being.

Obviously, if this rumor is true, it brings up a million other questions, but the concept is interesting.

Were you ever able to verify that the channel was actually there and playing? The Moxi tends to blue screen when there's a sports blackout, or the channel just fritzes out all together.

Just to clarify a couple items on the problem I reported for posterity. ;)
The original issue was that when I tuned Moxi to any analog channel I would get, “You don’t subscribe to this channel…”. In doing my own trouble shooting I tuned to a number of analog channels and had the same issue. When I tuned to digital channels, such as HD programs or HBO they were fine. Re-booting did not fix this. If I removed Moxi from the loop and just plugged the cable into an analog tuner, all the channels were there. I can’t confirm if this issue was with only one or both of the Moxi tuners since at the time I did not try forcing Moxi to switch tuners.
When the Adelphia tech came out and swapped the box for a new one it, it appeared as though the same problem was still there. He then forced Moxi to record on a digital channel, then tuned to a analog channel, (which still didn’t show up), and hit record again. This fixed the problem. While the tech was in the service menu troubleshooting I saw that one of the tuner status lines said something to the effect of ‘no signal’, (this was not the exact wording though). Performing the above procedure changed the status of this line. In addition, the tech mentioned to me, “That on ‘older’ models of Moxi they used to have to always force the tuner change when installing a Moxi box for the first time to get it to work.” Since this procedure was performed on the new box and not the old one, I have no way of knowing if there was an actual defect with the old box or it just ‘lost tuner sync’ in a fluke.
The problem seems to be fixed since I can now record two analog channels at the same time and get normal playback from both recordings.

This is called the Network DVR or N-DVR. This is being spear headed by Cablevision in New York. Here are the articles concerning this subject. Cablevision is being sued by contect providers because they believe that this violates their copyrights.

Mark

Thanks for the posts, this was interesting reading. What a shocker that networks/studios are once again blocking new technology that will potentially benefit consumers. When will these guys ever learn.

Theoretically, a network-based DVR would have an unlimited number of channels. Today two-tuner DVRs are common in the cable world, meaning you can record two programs simultaneously. With a network-based DVR you could record any number of shows simultaneously.

Theoretically, a network-based DVR would have unlimited storage capacity. The cable operator would only need to store one copy of a show and could stream it out to multiple users the way VOD is streamed out today.

But don't count on that any time soon. As of now, the networks haven't licensed their programs to be retransmitted this way. If they can get $2 per show on iTunes, why should they give the episodes away free on N-DVR?

Cablevision is careful not to call its product N-DVR. They call it RS-DVR. "Remote storage" DVR. They were hoping that making the central DVR service mimic the way an in-home DVR behaves (no more than two shows simultaneously and strict limits to the amount of storage), they would avoid the issues that the networks are suing about. "What's the difference if we put the hard disk in the customers living room or across town in our head end?" Sounds reasonable. We'll have to see how the courts rule.

One way the cable company thinks about N-DVR is this: it's an affordable way to give DVR service to the low end of the market--it will work on existing digital set tops with no need for a hard disk drive. In the short term, expect them to continue to offer in-home DVR-set-tops for customers who want HD. Expect them to offer N-DVR (or RS-DVR) to the SD crowd.

And the short term doesn't begin until the law suit is settled.

mktgMaven-

Actually the concept of Network DVR with cablevision is that they arent going to store just one copy of the shows. If five people are going to record American Idol, there will be five copies of the show on the Network DVR (or Remote Storage). This is pointed out in:

Network DVR Comes Cheaper Than Thought
http://multichannel.com/article/CA6332097.html

"With Cablevision, “if 1,000 customers want the same thing, we’ll have 1,000 copies of the same program,” he said."

The system that you are speaking of was already squashed in the mid 90's when Time Warner was developing VOD through trial called Mystro:

Cablevision Thinks Outside the Box
http://multichannel.com/article/CA6318884.htm

A somewhat similar service called Mystro was developed earlier in this decade by Time Warner Cable, in which it planned to store one week’s worth of all programs that appeared on its systems for playback by viewers.

But Time Warner was never able to get permission from programmers to record and store their content on its servers. Programmers said the existing affiliation agreements did not allow for such recording and storage

Since Cablevision is not recording everything and doesnt control the what is recorded, they are saying that it is not violating any copyright laws. That the only difference the hard drives are at a central server.

Mark


Theoretically, a network-based DVR would have an unlimited number of channels. Today two-tuner DVRs are common in the cable world, meaning you can record two programs simultaneously. With a network-based DVR you could record any number of shows simultaneously.

Theoretically, a network-based DVR would have unlimited storage capacity. The cable operator would only need to store one copy of a show and could stream it out to multiple users the way VOD is streamed out today.

But don't count on that any time soon. As of now, the networks haven't licensed their programs to be retransmitted this way. If they can get $2 per show on iTunes, why should they give the episodes away free on N-DVR?

Cablevision is careful not to call its product N-DVR. They call it RS-DVR. "Remote storage" DVR. They were hoping that making the central DVR service mimic the way an in-home DVR behaves (no more than two shows simultaneously and strict limits to the amount of storage), they would avoid the issues that the networks are suing about. "What's the difference if we put the hard disk in the customers living room or across town in our head end?" Sounds reasonable. We'll have to see how the courts rule.

One way the cable company thinks about N-DVR is this: it's an affordable way to give DVR service to the low end of the market--it will work on existing digital set tops with no need for a hard disk drive. In the short term, expect them to continue to offer in-home DVR-set-tops for customers who want HD. Expect them to offer N-DVR (or RS-DVR) to the SD crowd.

And the short term doesn't begin until the law suit is settled.

I have the 80 gb moxi hd box. Today it started producing a low hum/buzzing sound. I'm using a/v cables as the sound, and it does it over both stereo and mono. Anyone know if there is a fix for this, or should I have the tech come out? I don't think it's done this before, so I'm not sure what the deal is.

Has anyone experienced their Moxi randomly changing channels? It has happened to me several times in the past month. Usually, it is while I am watching a show delayed (i.e. I paused while watching and am now catching up). The channel will jump to something else entirely, meaning that I lose the buffer of what I was watching. I know that it is not an inadvertent remote press because it is always right next to me and nothing is touching it. No recordings are happening when this occurs. I have a single room Moxi, so no Moxi mate. Blinds are drawn, so I don't think it could be some weird stray IR signal from outside.

Can the DVD Player on the Moxi record anything that has been saved?

I am having a huge problem with my Moxi remote. The most annoying is when trying to input a channel, the box does not respond to all number inputs. I've tried entering the numbers slowly, quickly, and everything in between with no solution found. Anybody else having this problem or found a solution? The remote does have new batteries, so I've ruled that out as a suspect. I am using an IR repeater, but I've also aimed directly at the Moxi and still had the problem. The entire problem seems to be intermittent, but drives me crazy.

Hey guys, I'm a Moxi pre-noob, so go easy on me. I have a Charter Moxi box (Moto bmc9012) on its way to me. I have to ditch my much-loved ReplayTV because I'm upgrading to HD. I've read a lot of posts online about this box, specifically about expanding the capacity with an external USB drive. Is this something that Charter has enabled (yet)? I'd love to pull the 300gb drive out of my Replay and use it as a secondary drive in the HD DVR. Is this a possibility yet? I'm in Spring Hill, TN, just south of Brentwood/Nashville. Any update on this?

Thanks!

Hey guys, I'm a Moxi pre-noob, so go easy on me. I have a Charter Moxi box (Moto bmc9012) on its way to me. I have to ditch my much-loved ReplayTV because I'm upgrading to HD. I've read a lot of posts online about this box, specifically about expanding the capacity with an external USB drive. Is this something that Charter has enabled (yet)? I'd love to pull the 300gb drive out of my Replay and use it as a secondary drive in the HD DVR. Is this a possibility yet? I'm in Spring Hill, TN, just south of Brentwood/Nashville. Any update on this?

Thanks!

As far as I know, Digeo has not released this update to anyone as of yet.

As far as I know, Digeo has not released this update to anyone as of yet.

Thanks. That sucks, though. They advertise it pretty publically on the Moxio site as a feature of the box.

Hello all,

I'm a longtime lurker, never posted. Anyway, here's my problem. I'm running a Moxi BMC9012 dvr on a Sony kdf-e50a10. Since I first installed the Moxi about a year ago, when I switch from sd to hd and vice versa, the picture will always scramble for a few seconds before "catching on" and displaying the correct image. It's not static, it's just a colorful, scrambled version of whatever is onscreen.
But this morning, when I switched from hd to sd, the picture scrambled and stayed that way. (the blue Moxi menu bar was also scrambled) Flipping channels didn't fix it. Hitting 'zoom' on the menu gave me a scrambled version of the menu. Restarting the moxi did not fix it.
But--going into my tv's menu and selecting another input (in this case, v6, which is empty) yielded an image. At this time, I was on an sd channel, and moved through the sd channels with no problem. But when I went up to hd, it scrambled again. I repeated the process of switching tv inputs and that corrected it, but switching back to sd screwed it up again.
So, has anyone heard of this? Do you think it's a Moxi problem or a tv problem? Obviously, I'm hoping it's a Moxi problem that can be fixed by switching units.

Thanks for any help. (I'm posting this in the moxi and sony tv threads)

My Moxi does this too. I have a Vizio Plasma. The problem corrects itself when I switch channels. Don't really remember if I was switching from SD to HD or vice versa.

I bought an hdmi to dvi cable for my setup and sometimes when I switch channels I get a static screen. Sometimes changing the channel back works but most times every channel I try is messed up. The Moxie button doesn't bring up the menu either. I have to switch to the TV's input that has the component cable plugged in to it to get it to work again. Unfortunately, the new update doesn't allow multiple inputs (from what I read) so I decided to ditch the dvi cable and use what's reliable. I would prefer the better cable but the slight quality difference isn't worth missing out on a show that didn't record properly. :confused:

Did anyone notice that 480p resolutions look blurry? I was so excited to try it out, thinking the quality would be comparable to my progressive scan dvd player but it made all the images look soft and out of focus. I now have 480i switched back so SD channels look normal.

My Moxi does this too. I have a Vizio Plasma. The problem corrects itself when I switch channels. Don't really remember if I was switching from SD to HD or vice versa.

I guess I'm slightly encouraged that it happens to you with a different television. So it's the Moxie, then?

The JUMP on the remote button swaps between the last two channels viewed. What you need to do is to trick Moxi to ensure the last two channels are on two different tuners. Here's how:

Record one of the shows you are now watching. (this locks one of the tuners on that channel).
Then tune to another channel (you can record it or not).
Now use the JUMP button on the remote to toggle between the two tuners...
Unfortunately, while this allows the Moxi to buffer both of the channels on the two separate tuners, when you JUMP between them, I am pretty sure that it will always jump to live TV, regardless of whether you previously hit PAUSE. So, essentially, you cannot accomplish the primary goal. It would be nice if the Moxi supported this, though.

Yes, I unselected 480p, leaving 720p and 1080i selected and now the SD programs are shown in the proper aspect ratio. I don't understand why they are stretching 480p only. Anyone care to guess?
It is most likely your TV that is deciding to stretch the 480p, but not the 480i, signal.

Theoretically, a network-based DVR would have an unlimited number of channels. Today two-tuner DVRs are common in the cable world, meaning you can record two programs simultaneously. With a network-based DVR you could record any number of shows simultaneously...
Presumably, a network-based DVR function would perform similarly to VOD. Given the lack of multiple transport options (only single-speed fast-forward or rewind with no jumping) and the annoying latency (it always seems to take a second or two for the signal to respond to my key presses) of VOD, I think I'd rather have the DVR in my house. Are network DVRs as responsive and flexible as having the hardware right next to your TV?

I have the 80 gb moxi hd box. Today it started producing a low hum/buzzing sound. I'm using a/v cables as the sound, and it does it over both stereo and mono. Anyone know if there is a fix for this, or should I have the tech come out? I don't think it's done this before, so I'm not sure what the deal is.
Make sure your connections are tight and that the audio cables aren't running very close to power cables.

Can the DVD Player on the Moxi record anything that has been saved?
The DVD unit is a player only.

I am having a huge problem with my Moxi remote. The most annoying is when trying to input a channel, the box does not respond to all number inputs. I've tried entering the numbers slowly, quickly, and everything in between with no solution found. Anybody else having this problem or found a solution? The remote does have new batteries, so I've ruled that out as a suspect. I am using an IR repeater, but I've also aimed directly at the Moxi and still had the problem. The entire problem seems to be intermittent, but drives me crazy.
Some flat-panel LCD displays reportedly interfere with the remote, particularly when they are first turned on. Is there any other potential source of stray infrared waves? Turn everything off that you can in the room.

My Moxi does this too. I have a Vizio Plasma. The problem corrects itself when I switch channels. Don't really remember if I was switching from SD to HD or vice versa.
Are all of you who are having this problem using the DVI connection? If so, it sounds like the Moxi is having a hard time "hand-shaking" with your displays. Every time you switch to a channel that is broadcast at a different resolution than the last one, the Moxi must go through the hand-shaking process. If it doesn't work, changing to another channel at a different resolution is probably re-initiating this process, which may work sometimes and not others. Perhaps the new update is creating some hand-shaking problems? If you are using DVI and having this problem, I would recommend switching to component, if possible. Also, make sure that you go into HDTV Set-Up and select only those resolutions that are supported on the input you are using on your display.

...Did anyone notice that 480p resolutions look blurry? I was so excited to try it out, thinking the quality would be comparable to my progressive scan dvd player but it made all the images look soft and out of focus. I now have 480i switched back so SD channels look normal.
I finally got the 480p update here in Carlsbad, CA. I agree that it is quite blurry. When 480p was supported under an old software version, it was blurry then, too. Digeo removed the 480p option in one of their software updates (I think because it looked pretty bad, although it may have been for other reasons). Some TVs do not support 480i and HD resolutions on the same input, so the removal of 480p was probably not very convenient for them. Although the Moxi can upscale 480i to HD, it looks pretty crappy--perhaps even crappier than the blurry 480p. I guess they decided to add it back in the newest update, but apparently they didn't improve the picture quality much or at all.

Another thing I noticed with the update is that the Adelphia logo was replaced with a Time-Warner logo (I guess the switch has finally been made, and Digeo made a logo for them, so Time-Warner will at least continue using the Moxi for awhile). I also noticed that the sound effects no longer work when Dolby Digital is selected under the Audio Output Settings menu (the sound effects used to work even when Dolby Digital was selected, as long as the currently tuned channel was not Dolby Digital). In addition, I noticed that on some of the Settings menu, you no longer have to hit "close" to get the setting to take.

Have I set a new record for consecutive posts? :)

I am having a huge problem with my Moxi remote. The most annoying is when trying to input a channel, the box does not respond to all number inputs. I've tried entering the numbers slowly, quickly, and everything in between with no solution found. Anybody else having this problem or found a solution? The remote does have new batteries, so I've ruled that out as a suspect. I am using an IR repeater, but I've also aimed directly at the Moxi and still had the problem. The entire problem seems to be intermittent, but drives me crazy.

I've seen this problem on occasion, but it's been awhile since the last time. I've found that it sometimes helps to re-boot Moxi when it starts acting up. I've also had mixed results using some models of IR repeaters. I used to have a RadioShack model repeater, but found it did not work well. I later purchased a universal remote made by Universal Remote, (model URC-200) with their RF repeater (model MRF-100A). This has worked reasonable well. However, I did have to send it in to the manufacturer to re-flash it with the Moxi codes. Trying to have it 'learn' the Moxi remote did not work well. I'm sure there are many others out there that work well too.

Presumably, a network-based DVR function would perform similarly to VOD. Given the lack of multiple transport options (only single-speed fast-forward or rewind with no jumping) and the annoying latency (it always seems to take a second or two for the signal to respond to my key presses) of VOD, I think I'd rather have the DVR in my house. Are network DVRs as responsive and flexible as having the hardware right next to your TV?

This is a concern I would have as well. In addition to service providers restricting my ability to easily jump past commercials (as opposed to fast forwarding through them or something else moronic). Ever since I purchased my now old ReplayTV with Commercial Advance I've become quite spoiled by this convenient feature. Not that I ever expect to see that introduced again...

I have to ditch my much-loved ReplayTV because I'm upgrading to HD.



FWIW, I would keep the ReplayTV until Digeo introduces the ability to add significant storage space. I currently run both Moxi and ReplayTV in the same rack. I use Moxi to record the occasional HD program and Replay to record SD programs not available in HD, (or ones where I don't care). As most anyone here can attest, it's really annoying to try to record, say a 4 hr football game in HD, and have Moxi telling you don't have enough space.

Sheesh, I go on vacation for a couple of weeks, and the whole world changes! First I discover changes in my HD menu (new channels, good!) and a reorganization of the VOD menu (I'm not sure if this is good or bad yet -- still checking). Then I log on and find out that TW officially took over from Adelphia today in my area (north Orange County, CA). Hooray! Things are looking up!

Then I check this forum and discover MoxiGuy is gone, and then the news that things have changed drastically at Digeo. Holy crap!

I'm not sure if I ever dare to go on vacation again!

-Dan

FWIW, I would keep the ReplayTV until Digeo introduces the ability to add significant storage space. I currently run both Moxi and ReplayTV in the same rack. I use Moxi to record the occasional HD program and Replay to record SD programs not available in HD, (or ones where I don't care). As most anyone here can attest, it's really annoying to try to record, say a 4 hr football game in HD, and have Moxi telling you don't have enough space.
Agreed! Do not get rid of your ReplayTV. It is still quite usefull. I have mine and use it all the time.

-Dan

FWIW, I would keep the ReplayTV until Digeo introduces the ability to add significant storage space. I currently run both Moxi and ReplayTV in the same rack. I use Moxi to record the occasional HD program and Replay to record SD programs not available in HD, (or ones where I don't care). As most anyone here can attest, it's really annoying to try to record, say a 4 hr football game in HD, and have Moxi telling you don't have enough space.

Same here! I currently have 2 RTVs but will probably Ebay one while the getting is good.

Sheesh, I go on vacation for a couple of weeks, and the whole world changes! First I discover changes in my HD menu (new channels, good!) and a reorganization of the VOD menu (I'm not sure if this is good or bad yet -- still checking). Then I log on and find out that TW officially took over from Adelphia today in my area (north Orange County, CA). Hooray! Things are looking up!

Then I check this forum and discover MoxiGuy is gone, and then the news that things have changed drastically at Digeo. Holy crap!

I'm not sure if I ever dare to go on vacation again!

-Dan

You mean to say IT'S YOUR FAULT! Now we know! ;) :D

Just been having a look around following the "official" Adelphia handover to TW - Any service availability inquiries via the Adelphia website (enter zip) are being redirected to the TW "welcome" site (twcusoon.com). This also happens with DVR availability enquiries, and TW only show the SA box. I understand that the boxes are system-specific i.e. the TW SA won't work on an Adelphia "Moxi-enabled" system. Would appear that Moxi will be around until and unless TW decide to do a wholesale swap-out.

Are all of you who are having this problem using the DVI connection? If so, it sounds like the Moxi is having a hard time "hand-shaking" with your displays. Every time you switch to a channel that is broadcast at a different resolution than the last one, the Moxi must go through the hand-shaking process. If it doesn't work, changing to another channel at a different resolution is probably re-initiating this process, which may work sometimes and not others. Perhaps the new update is creating some hand-shaking problems? If you are using DVI and having this problem, I would recommend switching to component, if possible. Also, make sure that you go into HDTV Set-Up and select only those resolutions that are supported on the input you are using on your display.

Mine's hooked up to component. I tend to think it's related to having both 480p and 480i enabled.

Hey there everyone. I'm having a recording issue on my Moxi box that I was wondering if anyone else has heard of. Now, I'm not sure if this is a Moxi issue or my cable company's issue (Charter), but here goes. The past two days, my Moxi has been recording SOME shows for only 1 sec. I have about 4 shows I tape everyday, with one of them being on multiple times. Yesterday, about half recorded correctly and half only recorded for 1 sec. With the show that is on multiple times, 3 out of the 5 recorded correctly and 2 recorded for only 1 second. Has anyone else heard of this? Anyone have any ideas what the problems may be? Thanks.

You mean to say IT'S YOUR FAULT! Now we know! ;) :D
That's funny, because when I first saw that we were getting new HD channels, I thought about adding a tounge-in-cheek comment about taking bids for people to subsidize my next vacation. But then when I saw all the [possibly] negative things about Digeo, I decided against it!

-Dan

Unbelievable. The new update killed my ability to output DVI and component at the same time. This was crucial for my 2-room setup. If Adelphia won't roll back to the old version, I'm getting satellite.

Ack. I've confirmed that what I'm experiencing is the same. Strangely, if I reset the Moxi, DVI and the analog audio start working together, but then, if I turn off the TV overnight, the next morning Moxi refuses to output through DVI until I unplug either the DVI or the analog audio. So I have to either 1) leave the TV on all day and night, 2) unplug my Xbox 360 so I have a free set of component inputs on the TV, or 3) always route audio through digital so that I have to have my AVR on whenever watching TV.

Sigh. Adelphia/TWC service guy is coming out to take a look this morning, but I suspect he will not be able to do anything. And to boot, he'll probably replace my Moxi with another identically-performing Moxi box, minus all of my recorded material.

Hey there everyone. I'm having a recording issue on my Moxi box that I was wondering if anyone else has heard of. Now, I'm not sure if this is a Moxi issue or my cable company's issue (Charter), but here goes. The past two days, my Moxi has been recording SOME shows for only 1 sec...
One-second recordings tend to occur when the signal is not being tuned, which could arise from a complete cable outage, a signal level/quality problem, or lack of subscription to the channel you are trying to record.

One-second recordings tend to occur when the signal is not being tuned, which could arise from a complete cable outage, a signal level/quality problem, or lack of subscription to the channel you are trying to record.

That's interesting but some of the 1 second recordings are on shows that are on at the same time as another show that did get fully recorded, so I doubt there was an outage. Also, the channels I am recording from I do subscribe to and last week, all of the shows were recording fine, with no problems.

That's interesting but some of the 1 second recordings are on shows that are on at the same time as another show that did get fully recorded, so I doubt there was an outage. Also, the channels I am recording from I do subscribe to and last week, all of the shows were recording fine, with no problems.

I'm having the same problem on Charter in San Luis Obispo, CA. A show will record, but may end up with two recordings: one for like 2 or 3 minutes, then another with the rest of the show. I"ve called Charter twice over the past week with multiple problems. Looks like they just rolled out an upgrade and they told me that everybody was having problems and to give it a week. I've also been having recordings that keep stuttering. I had a tech out at the house two months ago and all the signals are fine.

Ack. I've confirmed that what I'm experiencing is the same. Strangely, if I reset the Moxi, DVI and the analog audio start working together, but then, if I turn off the TV overnight, the next morning Moxi refuses to output through DVI until I unplug either the DVI or the analog audio. So I have to either 1) leave the TV on all day and night, 2) unplug my Xbox 360 so I have a free set of component inputs on the TV, or 3) always route audio through digital so that I have to have my AVR on whenever watching TV.

Sigh. Adelphia/TWC service guy is coming out to take a look this morning, but I suspect he will not be able to do anything. And to boot, he'll probably replace my Moxi with another identically-performing Moxi box, minus all of my recorded material.

Ok, well, they came, and as suspected, just told me there was nothing they could do. In fact, they said they had gotten four calls this week about the same problem. They mentioned that to their knowledge, TWC was going to replace all of the Moxi boxes and there will be "no more Moxi" within an unknown time frame. They claimed the Moxis were going to be replaced by a "better, newer, smaller" Motorola box that ran "cooler and could be turned off".

Ok, well, they came, and as suspected, just told me there was nothing they could do. In fact, they said they had gotten four calls this week about the same problem. They mentioned that to their knowledge, TWC was going to replace all of the Moxi boxes and there will be "no more Moxi" within an unknown time frame. They claimed the Moxis were going to be replaced by a "better, newer, smaller" Motorola box that ran "cooler and could be turned off".

Maybe after a switch to full digital plants and something like the DCT3400 (http://broadband.motorola.com/noflash/dct3400_series.html) which has in it's feature set

The DCT6400 Series set-top includes ... a SATA connector for additional DVR capacity with an external hard drive

Wouldn't that be nice (of course it necessitates getting a box for my bedroom as I now have a TV in there hooked directly to the wall, but...)

just developed problems with my moxi over the past few days:

audio & video gets scrammbeled occasionally and the picture & audio skip.
i have 2 moxi boxes at home, but only one of them is doing this.
i ran the same channel on both boxes simultaneously but only one of them keeps doing this.

any idea what it could be?

That's interesting but some of the 1 second recordings are on shows that are on at the same time as another show that did get fully recorded, so I doubt there was an outage. Also, the channels I am recording from I do subscribe to and last week, all of the shows were recording fine, with no problems.
There are reports that one of the two tuners in the Moxi can have substantially different signal level than the other. So, if the one-second recordings tend to show up ONLY when two programs are being recorded simultaneously, that might be the problem. You can check the levels of the two tuners in the On-Screen Diagnostics menu (see the FAQ for instructions). Otherwise, you should probably call to report your problem.

...audio & video gets scrammbeled occasionally and the picture & audio skip.
i have 2 moxi boxes at home, but only one of them is doing this.
i ran the same channel on both boxes simultaneously but only one of them keeps doing this...
If the problem is on digital channels, first, try checking the signal level and quality on both units to see if they differ (instructions in the FAQ). If the problem is on analog channels, your hardware is probably bad.

There are reports that one of the two tuners in the Moxi can have substantially different signal level than the other. So, if the one-second recordings tend to show up ONLY when two programs are being recorded simultaneously, that might be the problem. You can check the levels of the two tuners in the On-Screen Diagnostics menu (see the FAQ for instructions). Otherwise, you should probably call to report your problem.

Where is this FAQ you speak of located?

Where is this FAQ you speak of located?
The link is in the signature line of my posts.

The link is in the signature line of my posts.
And if you haven't figured it out, put your cursor over the text in his signature that says "SPL Moxi FAQ", and you will then realize you can click on it.

[begin rant]
I absolutely hate hyperlinks that aren't obvious that they're hyperlinks. This reminds me of some of the first graphical PC video games, where the whole object was to move your cursor all over the screen, hoping the pointer would change so you could discover hidden secrets. Hyperlinks should be obvious. Period.
[end rant]

-Dan

Maybe after a switch to full digital plants and something like the DCT3400 (http://broadband.motorola.com/noflash/dct3400_series.html) which has in it's feature set



Wouldn't that be nice (of course it necessitates getting a box for my bedroom as I now have a TV in there hooked directly to the wall, but...)

Well, the installer did mention that the new sets would run on "Pioneer software" so I assume he means the Passport Echo (http://www.pioneerdigital.com/passportecho/index.asp) interface. It would be nice to get a DCT6412 or a SA box with more storage space than the Moxi.

And if you haven't figured it out, put your cursor over the text in his signature that says "SPL Moxi FAQ", and you will then realize you can click on it.

[begin rant]
I absolutely hate hyperlinks that aren't obvious that they're hyperlinks. This reminds me of some of the first graphical PC video games, where the whole object was to move your cursor all over the screen, hoping the pointer would change so you could discover hidden secrets. Hyperlinks should be obvious. Period.
[end rant]

-Dan

I believe standard RANT tags comply with the XML style <RANT>...</RANT> :)