Originally posted by Smacky
Ok got my BMC9012 last Saturday and I have mixed emotions. The features are great. Easy to use. A Charter employee that moniters a Charter tech website even sent me a upgrade that added the Games and Ticker. Really nice except for the fact my picture quality has suffered greatly from my old Motorola HD box. The Analog channels look horrible. And the HD channels have suffered too. Every time I use to switch to Discovery HD I use to fall into a trance. It looked great. Now I'm like uhhh it looks ok. This is really disappointing.:confused: :confused: As much as I like the DVR features I'm not sure I can look at the picture it produces knowing what it use to look like. I have tryed all the different resolutions. Currently at 1080i. What to do?

BTY using component after finding out the DVI was not working yet.
Sony Grand Wega 50

I asked this same question. You have to wait until the cable company goes all digital. Charter in St. Louis hopefully is doing this at the beging of 2005 or sometime in 2005.


This is from one of Moxi Guy's post - Analog: The reason is not exactly the way you put it. What's going on is that DVRs have to convert analog signals to digital in order to record them or buffer them for pause & replay. We have to do it in real time and we have to use processors that are affordable for a mass market device. By contrast, other digital sources are either shot digital, or converted with much more expensive processors, or even--in the case of preparing films for DVD--with a lot of hand-tweaking to ensure that encoding is optimized scene by scene. You'll find that analog quality is an issue for all DVRs. Especially noticeable on HD displays--and especially jarring when contrasted with HD picture quality. You're right about the remedy. If cable had only digital channels, the analog problem would disappear--by definition.

Originally posted by Craiger01
Does the Moxi box really need VOD?

Yes. And the sooner the better :)

Originally posted by ricknroll
I had the same problem on CBS last night (while skipping through the first set of commercials on Two and a Half Men). Pausing didn't seem to fix it either - nor did resetting the amp (thought it may be a dolby digital problem in the amp). Like you, I had to change the channel and then return to the show.

- Rick

Man, we must have had the same Moxi box, because the second one that I had did this last Monday night during TWO AND A HALF MEN! The sound went out while I was recording it, because I was watching MNF, and when i turned it back and forth from one channel back to CBS, it took about 5 minutes for the audio to come back in. Charter says that they just got these boxes, and they are learning to troubleshoot them by our customer service cals. If it wasn't for people like you and MoxiGuy, I would have thought that I was the only one having this problem.

I have run across the sound "dropping out" issue as well.

I have found that if Pausing does not bring the sound back, hitting Replay a couple times to jump back about 30 seconds will do the trick. I have only noticed this problem on Analog channels, so my guess is the processor is having a hard time encoding/decoding the analog signal in real time and the channel for sound runs at a lower processing priority and gets dropped. As soon as I am watching buffered material all is fine. I have also noticed this happens the most when I am recording on one tuner and watching on the other.

-Chris

I have also noticed the sound dropping out, I have narrowed down anything common to the problem when I notice it. But it does come back if i just go up a channel and back down.

I also want to now this. Why did Charter put out a update that made the Skip button go from skipping ahead in a program or movie 30 seconds to 15 minutes? I really got used to going ahead every 15 seconds, and can't understand why they would change that.

This is the response I got from Charter:

Charter strives to provide you with the functionality that enhances your viewing experience. By providing you with 3 speeds of fast forward (All you need to do is press the Fast Forward button once for the slowest speed, press it again for the 2nd fastest speed, and press it for a 3rd time for the fastest speed.) as well as 15-minute skip, we hope to satisfy most viewers with a variety of options.

Unfortunately, 30-second skip is no longer an option. We hope that you will find that 3 speeds of fast forward (All you need to do is press the Fast Forward button once for the slowest speed, press it again for the 2nd fastest speed, and press it for a 3rd time for the fastest speed.) enable you to skip to your satisfaction, and that the 15-minute skip provides you with new functionality that you enjoy.

Originally posted by tcfila
............ and that the 15-minute skip provides you with new functionality that you enjoy.


Umm, I think a quick vote o here and you will find that most people would rather have the 30 second option. Maybe they can do something more advanced. Like One quick click is 30 seconds. Hold the button and it turns into minutes or something. Moxi Guy any response to this? Is 15mins here to stay now?

Phatty

Originally posted by AppState
Yes. And the sooner the better :)

I forgot with VOD you can watch the movie whenever you want. You don't have to wait for the time like on PPV.

This is one of our very high priority issues. Turns out there are several distinct causes that can lead to a loss of audio. Our developers are knocking them down one by one. If you've had Moxi for a while, you probably noticed that it's been getting better.

I've talked on this forum about our major updates that offer new features or refinements to current features. In addition to those, we've been working with your cable company to push out a series of intermediate releases that don't necessarily change functionality, but do make progress on quality and performance issues like audio loss. When we've made a significant advance, your cable company will release it without fanfare. We have one of those intermediate updates making its way through the system now and we'll have further improvements as we go.

The removal of the 30-second skip is the first step to becoming an "also ran". Bad move.

Originally posted by MoxiGuy
This is one of our very high priority issues. Turns out there are several distinct causes that can lead to a loss of audio. Our developers are knocking them down one by one. If you've had Moxi for a while, you probably noticed that it's been getting better.

I've talked on this forum about our major updates that offer new features or refinements to current features. In addition to those, we've been working with your cable company to push out a series of intermediate releases that don't necessarily change functionality, but do make progress on quality and performance issues like audio loss. When we've made a significant advance, your cable company will release it without fanfare. We have one of those intermediate updates making its way through the system now and we'll have further improvements as we go.

Thanks, MoxiGuy. Man, you don't know all the stuff I have been through w/Charter about the loss of audio. And please, put back the 30 second skip, or if you can in the future, give us the option of toggling it between 30 seconds up to 15 minutes. I thought something was wrong with my box when I just happened to push the Skip button and it went forward 15 minutes.

Grrr. I did finally get a response from Charter about HDNet and HDNet Movies being transposed on my program guide:

Thank you for contacting Charter Communications. We appreciate the opportunity to serve you.

I apologize for inconvenience. However, with you beta testing your DVR services is going to swap some of your channels. Until
we have fully launched DVR service, your channels will be switched.

If you have any additional questions or need assistance please contact your local customer support center at 1-800-955-7766.

Since my latest bill shows that I'm paying for this service now, is it really considered beta testing still?

Ha, and an equally incoherent followup from Charter:

I have spoken with our Technical Department. They have informed us that with us not having DVR service fully launched in South
Carolina that some of your channels will be swapped due to we are not fully launched.

Originally posted by J.R.1234
Thanks, MoxiGuy. Man, you don't know all the stuff I have been through w/Charter about the loss of audio. And please, put back the 30 second skip, or if you can in the future, give us the option of toggling it between 30 seconds up to 15 minutes. I thought something was wrong with my box when I just happened to push the Skip button and it went forward 15 minutes.

According to this post (http://www.avsforum.com/avs-vb/showthread.php?postid=4561270#post4561270) earlier in this thread, it is the cable company who is changing the skip feature, not Moxi. I'm assuming that their theory is that when you have to fast forward, at least you're seeing the commercials that their advertisers pay for (albeit with no sound and at 30x speed). I guess they think this is better than skipping them all together with the 30-second skip feature.:mad:

Well, if that's the case, why didn't Charter (or your local cable company) take the feature out and modify the users' guide? They should not have let people get used to a feature and then take it out. I happen to have liked skipping ahead and taking less than a second to get back to the program.

My apologies to MoxiGuy for assuming that it was he and his staff that had did that. So sorry.

I personally like the 15 minute skip over the 30 second skip. As it was, it took a long term to get to the half way point of a 3 hour program, like a football game. Now you can do it with a few clicks.

I must also say that Tivo does a much better job with the fast forwards by backing up a few seconds once you hit play. As it is now, I hit play and then hit the instant replay button once to back up .

Originally posted by Mookie11
...I must also say that Tivo does a much better job with the fast forwards by backing up a few seconds once you hit play. As it is now, I hit play and then hit the instant replay button once to back up . We have this one handled in the next major update. (end of yearish... maybe early next year)

Originally posted by belsokar
Is it just me, or are there still issues with the 'Record Series' option when you select the option to record only new shows?
There are still issues. We have better logic on this in the next major update. (end of yearish or early next year) You want first run only, Moxi will not be fooled by syndicated episodes running on the same network (e.g. past seasons Simpsons on Fox or past seasons CSI on CBS).

Moxi Guy, does the next major update inlcude all the features that you talked about in this thread? Do all cable companies that use the Moxi get this update at the same time? Thanks, Craig.

Moxi Guy, I did have a question about the pause live tv. Say I pause the show I'd be watching, Star Trek: Enterprise, the phone rings, I press pause for 5- 20 mins. Then I would want to watch JAG after that would I miss the first 5-20 mins. of JAG? Thanks, Craig.

I've described features and fixes for the next two releases, and others that are not yet tied to a specific release.

As for pause... if you stay on the same channel, you should be able to move into the next show with no problem. If the next show you want to watch is on another channel, you'll miss the beginning of the show. (If need to be sure about shows one two different channels, hit pause, answer the phone, ask the caller to wait a sec, run back to your TV, set the current show to record, then set the upcoming show on the other channel to record, then go back to the phone. Talk as long as you want.)

Ok I understand somewhat why the analog channels don't look as good on my new BMC9012. But why have my HD channels lost some quality also?

Originally posted by MoxiGuy
I've described features and fixes for the next two releases, and others that are not yet tied to a specific release.

As for pause... if you stay on the same channel, you should be able to move into the next show with no problem. If the next show you want to watch is on another channel, you'll miss the beginning of the show. (If need to be sure about shows one two different channels, hit pause, answer the phone, ask the caller to wait a sec, run back to your TV, set the current show to record, then set the upcoming show on the other channel to record, then go back to the phone. Talk as long as you want.)


Great sugguestion Moxi Guy. :) Will that still record the whole show, even the begining that I might have missed? Could you just tune to the show on another channel and hit record if you paused a show another channel would that still record the whole show also?


I also have a suggestion for the Moxi. I noticed it doesn't show if the show is a repeat or new episode. Is that one of the fixes your working on?

Originally posted by Smacky
Ok I understand somewhat why the analog channels don't look as good on my new BMC9012. But why have my HD channels lost some quality also?

Are you using component video cables?

Originally posted by Craiger01
Are you using component video cables?

Yes I'm using component video cables. I tried the DVI before I found out it was not activated yet. Its not my imagination my HD picture was better on the non-dvr Motorola box I had before.

Originally posted by Smacky
Yes I'm using component video cables. I tried the DVI before I found out it was not activated yet. Its not my imagination my HD picture was better on the non-dvr Motorola box I had before.

NO it's not your imagination, the HDTV picture on my Sony HS20 at 106" is very noticeably changed after installing the Moxi. I'm thinking about calling Charter and seeing if I can get my old Moto5100_DVI back and just keep the moxi for recording shows. That way I can show visitors to my HT what HDTV is really like on the Moto5100_DVI.

Some favorable press on the BMC9012 in the St. Louis Post-Dispatch: Article (http://www.stltoday.com/stltoday/entertainment/columnists.nsf/gailpennington/story/3CC4A564FF5E75E186256F48003808D8?OpenDocument&Headline=Delirious+Viewer+Rejoices%3A+Charter+rolls+out+digi tal+recorde)

Originally posted by pwl
NO it's not your imagination, the HDTV picture on my Sony HS20 at 106" is very noticeably changed after installing the Moxi. I'm thinking about calling Charter and seeing if I can get my old Moto5100_DVI back and just keep the moxi for recording shows. That way I can show visitors to my HT what HDTV is really like on the Moto5100_DVI.

Yea I have to agree. The SD content is obviously degraded, but I too am a little shocked that my HD content looks worse as well. I love the flexibility and function of the Moxi, but am a bit disappointed with picture quality.

Hey Philip, I see we both reside in Wildwood - where specifically are you at??


Bruce

Originally posted by Craiger01
I also have a suggestion for the Moxi. I noticed it doesn't show if the show is a repeat or new episode. Is that one of the fixes your working on? We're in a ratings sweeps period where networks pretty much show all new episodes, so you're not likely to see any repeat notices. BTW...listings only use "repeat" to describe a rerun in the current season. Shows older than the current season (e.g. first season of Enterprise or CSI are all repeats, so the listings don't bother to note that.)

edit:
whoops: checking further--there's an even bigger reason you don't see repeat notices: we're not showing them. But we will in a future update. So, thanks for the tip.

Hmmm. I have mixed feelings on the "new" 15-minute skip when pressing the "Skip" button. I can understand the Cable Company's decision to eliminate the 30 second skip, but I also like the idea of providing the viewer with flexibility by being able to move large distances through a show.

Here's how I would REALLY like to see Moxi implement the following "advanced" skip scheme...

(Maybe offer this as an option in "settings" by having current functionality be "Basic" setting and have my proposal an "Advanced" setting.)

While "buffered" or while watching a recorded show:
[Replay] button jumps back 7-8 seconds

[Skip] button jumps forward 30 seconds

Keying in a number and pressing the [Jump] button jumps you to that point in the show. For example, entering [2]+[6]+[Jump] would take you 26 minutes into the show.

Keying a number and pressing [Replay] or [Skip] buttons would jump you forward or backward the keyed number of minutes. For example, if I am 38 minutes into a show and I want to jump ahead six minutes, I would press [6]+[Skip]. If I was 48 minutes into a show and wanted to jump back 12 minutes, I would press [1]+[2]+[Replay].Now, the IMPORTANT part: Some Cable Companies don't like the idea of skipping 30 seconds over commercials, so let them eliminate the 30-second skip or replace it with a 15-minute skip, but still provide the other "advanced" jumping features. Yes, the viewer could still skip ahead one minute by keying [1]+[Skip] but it would certainly not be as convenient, and most would probably opt to just fast forward anyway.

Oh, and IF we will be relying on Fast Forwarding, then PLEASE include some "overshoot correction" to "back up" a few seconds after we press [Play] after fast forwarding. As it stands, I typically have to press [Replay] once or twice to get to the proper point.

My whole point is that we need to strike a balance between advertizing revenue (ie not skipping commercials) and providing viewer features that would make someone WANT a Moxi DVR over something else.

Moxi Guy are they coming out with a Moxi Box that would just have a DVD Recorder? Or maybe a Moxi Box with a DVR and a DVD Recorder? Thanks, Craig.

Originally posted by GlendaleHDTV
Some favorable press on the BMC9012 in the St. Louis Post-Dispatch: Article (http://www.stltoday.com/stltoday/entertainment/columnists.nsf/gailpennington/story/3CC4A564FF5E75E186256F48003808D8?OpenDocument&Headline=Delirious+Viewer+Rejoices%3A+Charter+rolls+out+digi tal+recorde)


I read that article. It said VOD would be on the Moxi in St. Louis in Mid-
December. Cool.

Originally posted by Craiger01 Moxi Guy are they coming out with a Moxi Box that would just have a DVD Recorder? Or maybe a Moxi Box with a DVR and a DVD Recorder? Thanks, Craig.DVR always. DVD playback next. DVD Recording? Nothing to say on that one.

I just noticed an update on my DVR. if you press the INFO button, it will now give you the duration of the program you have recorded, and when it will expire. What else was added in this update?

Originally posted by MoxiGuy
DVR always. DVD playback next. DVD Recording? Nothing to say on that one.


You said the BMC 9022D with the DVD player was sometime in 2005. Any firm date on that one and will Charter in St. Louis offer that model to lease or buy? I guess Charter in St. Louis would let you know that the BMC 9022D would be available with a message on the cable bill. Thanks, Craig.

I would like to just say how much I appreciate the MOXI crew on the udpates and fixes...coming from dish network, its nice to see that people post issues, and that there are actual people working to solve those issues, and do so quite diligently...furthermore, I like the fact that Moxiguy doesn't seem to overpromise and underdeliver anything, and just remains honest about whats around the corner...so kudos! Keep up the good work,...I'm looking forward to the record series updates when they come out!

Originally posted by belsokar
I would like to just say how much I appreciate the MOXI crew on the udpates and fixes...coming from dish network, its nice to see that people post issues, and that there are actual people working to solve those issues, and do so quite diligently...furthermore, I like the fact that Moxiguy doesn't seem to overpromise and underdeliver anything, and just remains honest about whats around the corner...so kudos! Keep up the good work,...I'm looking forward to the record series updates when they come out!

I'll second this statement.:D

with that said, I do have some more wish lists!!! :)

1. I just read on another moxi related thread, that you guys said you had some kind of multiple channel grid-like view working in the lab that allows you to page out several channels all together and just move out in time up to 2 weeks...that sounds great,...my question is, can I move ahead 3 days, select ABC (for example), set a program to record, and then go straight to NBC on the same date? Currently, if I want to set a bunch of programs to record on some day in the future, I have to page out individually for each channel...which is a pain because sometimes I like to go 10 days out and set up some programming...

2. Not sure if I mentioned this before, even though the moxi memory management seems to work fine, I like to keep my recorded programs view fairly clean...I don't know if anyone else implements this, but it would be great to be able to organize into subfolders (by show, genre, or whatever custom folder someone may want)...more importantly though, I record alot of programs in syndication, and often want to move through and delete several, 10-20 at a time, but its such a pain deleting just one at a time...are there any plans to offer mass management of programs?

thanks again for all the good work!

Originally posted by Craiger01
You said the BMC 9022D with the DVD player was sometime in 2005. Any firm date on that one and will Charter in St. Louis offer that model to lease or buy?Nothing to announce. Except this Haiku:

As with 9012,
it will start in one market.
Then move to others.

MoxieGuy:

You're accessible, you listen, you inform, and now you give us haikus! Very impressive!

:D

Originally posted by pwl
NO it's not your imagination, the HDTV picture on my Sony HS20 at 106" is very noticeably changed after installing the Moxi. I'm thinking about calling Charter and seeing if I can get my old Moto5100_DVI back and just keep the moxi for recording shows. That way I can show visitors to my HT what HDTV is really like on the Moto5100_DVI.

I use to look at Discovery HD and it was just amazing. Now its just not the same. I like the DVR but I don't think I can look at this picture knowing what it use to look like. My old box was the Motorola DCT5100. It didn't even have DVI out. I was using component cables. And my HD channels looked awesome. Seems to me something is wrong. Why would the newest tech out there be a downgrade in picture quality? Think making them switch the box for another would help? Seems some people are happy with the picture the 9012 gives them. Because all they are talking about is the skip button and its options.

Originally posted by Smacky
Yes I'm using component video cables. I tried the DVI before I found out it was not activated yet. Its not my imagination my HD picture was better on the non-dvr Motorola box I had before.

I don't know why but this is what I discovered. As I posted earlier in this thread, when the Adelphia tech hooked up my Moxi he removed the splitter I had running from my Monster power center and plugged the cable from the wall directly into the Moxi. The picture was terrible. Both SD and HD. The next day I ran the cable from the wall back into the Monster then split that cable, one to Moxi and another to TV. My picture in HD improved 100% while the SD picture improved somewhat. I sometimes switch back to antenna mode on the TV for analog channels but of course lose the Moxi features.

As I said, I dunno', I didn't think the Monster power center filtered or amplified the signal, but maybe it does. I just know it helped in my case.

Dan

[QUOTE]Originally posted by abcward
[B]Yea I have to agree. The SD content is obviously degraded, but I
too am a little shocked that my HD content looks worse as well. I
love the flexibility and function of the Moxi, but am a bit disappointed
with picture quality.

I have to agree with many in this thread. I got my BMC 9012 two days ago and following setup I almost insisted on the installer bring me another unit; I was certain that the PQ could not be that bad. Channels 0 - 99 look like I am watch replays of programs recorded on VHS tape at the lowest quality speed. All of the digital tier channels are better but, as others have mentioned, noticeably inferior to the straight Motorola HD box I had prior. I am really happy to be able to record HD even the HD output is slightly inferior to the regular HD box due to the fact that all output from the Moxi is off the hard drive.

Many many thanks to MoxiGuy for his posts. Please stick with us! At least now I understand what the issues are and why thanks to him, and won't drive myself crazy looking for setup tweaks that don't exist.

Several calls to Charter got me through to reps who, though trying to be helpful, were woefully ill-trained and uninformed regarding this product. One told me that the reason the DVI output was disabled was that it could be enabled but that Charter would have been charged an extra fee for each box and that they felt it wasn't worth the cost for a feature that almost no one would use!

I am considering renting another regular Motorola HD box to get back to the PQ I am used to on live TV, and really only using the 9012 when I need to time shift. The HD quality was great, particularly on the 2 HD Net channels.

Got that off my chest! Does anyone know anything about when Charter St. Louis will add ABC, PBS and/or Discovery Channel to the HD lineup?

Got that off my chest! Does anyone know anything about when Charter St. Louis will add ABC, PBS and/or Discovery Channel to the HD lineup?

I heard something mentioned....they referred to hell, ice, etc.....

I don't want to sound stupid here but the dvi flickers on and off every 3 seconds because is not activated? Im using a hdmi dvi cable to an ae700.

Another thing is my av reciever has this problem where if its recieving a dolby digital signal and the signal goes away and comes back the audio becomes desynced. This only happens when i change channels in the hd range or pause a program in hd. Is there anyway you guys could play a consant white noise of sorts to keep it in dolby.

Originally posted by MAX_POWER_HDryer
I don't want to sound stupid here but the dvi flickers on and off every 3 seconds because is not activated? Im using a hdmi dvi cable to an ae700.
Yes. (Okay, that's shorthand. More specifically, the DVI uses a content protection protocal called HDCP. When you connect a device through DVI, the box is looking for an HDCP key. If it doesn't find one, the output shuts down. We are working through a few issues before we can distribute the keys.)

I'll forward your audio suggestion to the developer team.

After reading this forum, I requested Adelphia to looked into my MOXI HD issues (tiling at fast motion and possible worse PQ than the previous HD STB) yesterday. After one hour, the tech replaced my incoming cable and the HD PQ didn't improve. I requested the tech to replaced my MOXI box with a standard HD STB. The SD is much better with the normal HD STB (especially, it doesn't strech out the SD) but the HD looks exactly the same. Both the tech and I couldn't see any difference in HD PQ. He told me what I got is normal and I won't be able to switch back to the Moxi box unless I order it again. I didn't push to get the Moxi back because I watch SD most of the time and I want to try the DVI output.

I got the DVI-HDMI cable today. The 480I/P looks the same as component input but the 720P/1080i are snowy and noisy. This result is consistent with the Direct TV HDDVR - at least 20% of the product reported a HDMI failure. While a lot of members are waiting for the MOXI DVI. I think cable providers are not very eager to switch it on and receive more complaints.

It take another month to get the Moxi back, by that time, Moxi will fix the SD problem and increase the disk space.

Originally posted by Danzio
I don't know why but this is what I discovered. As I posted earlier in this thread, when the Adelphia tech hooked up my Moxi he removed the splitter I had running from my Monster power center and plugged the cable from the wall directly into the Moxi. The picture was terrible. Both SD and HD. The next day I ran the cable from the wall back into the Monster then split that cable, one to Moxi and another to TV. My picture in HD improved 100% while the SD picture improved somewhat. I sometimes switch back to antenna mode on the TV for analog channels but of course lose the Moxi features.

As I said, I dunno', I didn't think the Monster power center filtered or amplified the signal, but maybe it does. I just know it helped in my case.

Dan

Which Monster power center do you have?

Originally posted by Smacky
Which Monster power center do you have?

The HTS1000.

Originally posted by KC38

It take another month to get the Moxi back, by that time, Moxi will fix the SD problem and increase the disk space.

I've ordered the MOXI for Adelphia installation next week, but after reading posts about reduced PQ for SD, I'm inclined to cancel the order and wait or maybe look to TIVO. Were you told something that makes you think that the MOXI SD problem will be resolved in another month? We have a DCT6200 STB box now and the PQ is excellent for both SD and HD. I have the (mistaken?) impression from an earlier message that good SD PQ was too difficult to achieve in reasonably-priced MOXI hardware that could be distributed by cable companies. Yet the 6200 provides that level of PQ already.

PQ and audio are more important to me than the DVR capability.

Originally posted by jgeorges
I'm inclined to cancel the order and wait or maybe look to TIVO.

Unless you're switching to satellite, TIVO won't help. The PQ on analog channels on a standalone TIVO is similar to a MOXI. I had a standalone TIVO before I got the MOXI and I couldn't tell a difference on the analogs.

Originally posted by jgeorges
I've ordered the MOXI for Adelphia installation next week, but after reading posts about reduced PQ for SD, I'm inclined to cancel the order and wait or maybe look to TIVO. Were you told something that makes you think that the MOXI SD problem will be resolved in another month? We have a DCT6200 STB box now and the PQ is excellent for both SD and HD. I have the (mistaken?) impression from an earlier message that good SD PQ was too difficult to achieve in reasonably-priced MOXI hardware that could be distributed by cable companies. Yet the 6200 provides that level of PQ already.

PQ and audio are more important to me than the DVR capability.

The reason your 6200 has better PQ than the Moxi is that the 6200 is outputting everything in real time. On the Moxi, there is no real time output - all the channels are recorded and played back, even if in just a second or so. Hence the ability to "rewind" "live" TV. So all the signals suffer the degradation of the various processes required to record and playback with circuitry that is affordable. Certainly a Moxi type box with better PQ is possible, but it apparently wouldn't make financial sense for the cable companies.

In my experience the TIVO recording process, even on the HD recorder, is about comparable to the MOXI. It's just that the TIVO doesn't have to deal with any of the analog signals that the cable operators still have on the lower tiers.

Maybe some high end company videophile company like Pioneer Elite will market a "cost isn't much of an object" TIVO HD recorder that will really deliver what we'd all like to have!

Originally posted by KC38
After reading this forum, I requested Adelphia to looked into my MOXI HD issues (tiling at fast motion and possible worse PQ than the previous HD STB) yesterday. After one hour, the tech replaced my incoming cable and the HD PQ didn't improve. I requested the tech to replaced my MOXI box with a standard HD STB. The SD is much better with the normal HD STB (especially, it doesn't strech out the SD) but the HD looks exactly the same. Both the tech and I couldn't see any difference in HD PQ. He told me what I got is normal and I won't be able to switch back to the Moxi box unless I order it again. I didn't push to get the Moxi back because I watch SD most of the time and I want to try the DVI output.



Really the only reason to get a Moxi is the HDTV DVR. Get a good Cablecard TV and send the Moxi through a second input. And/or live with analog and a Tivo or ReplayTV for SD.

[QUOTE]Originally posted by MoxiGuy
[B]Yes. (Okay, that's shorthand. More specifically, the DVI uses a content protection protocal called HDCP. When you connect a device through DVI, the box is looking for an HDCP key. If it doesn't find one, the output shuts down. We are working through a few issues before we can distribute the keys.)

Does this mean that if I have a HDCP compliant TV (KV-27HS420) I can use the DVI output of the 9012? Yeah, yeah, I know but I don't want to spend the $$'s on a DVI - HDMI cable if I can't use it and I don't know wwhere I can borrow one.

BTW, MoxiGuy, "mega dittos" on all the compliments made to you on this thread. Thanks.

The MOXI DVI output doesn't work yet. This is one of the stupid reason for me to switch back to the old STB.

The 9012 scalar is inferior to most of the scalar in the new TV sets. With a software fix (SD pass through like the old box and non-stretched SD), the SD problem should be resolved. I don't understand why the cable company doesn't consider this feature as their top priority. (A RF-splitter would solve the problem for analog channels but not digital channels).

Sony has announced a HDDVR with cable card and 250G/500G hard drive. It will be available very soon. I don't expect the software in those boxes would be much better than MOXI. MOXI continuously upgrades their software to support the massive cable users. Their software will eventually be acceptable. Those toys from Toshiba, Sony,... are at the same stage like MOXI. But once we buy their system, we won't get software/hardware update. For a few dollars extra a month, the MOXI DVR is the best value today. I shall definitely re-order the MOXI after they fix the SD with a bigger HD.

Originally posted by KC38
The MOXI DVI output doesn't work yet. This is one of the stupid reason for me to switch back to the old STB.

The 9012 scalar is inferior to most of the scalar in the new TV sets. With a software fix (SD pass through like the old box and non-stretched SD), the SD problem should be resolved. I don't understand why the cable company doesn't consider this feature as their top priority. (A RF-splitter would solve the problem for analog channels but not digital channels).

Sony has announced a HDDVR with cable card and 250G/500G hard drive. It will be available very soon. I don't expect the software in those boxes would be much better than MOXI. MOXI continuously upgrades their software to support the massive cable users. Their software will eventually be acceptable. Those toys from Toshiba, Sony,... are at the same stage like MOXI. But once we buy their system, we won't get software/hardware update. For a few dollars extra a month, the MOXI DVR is the best value today. I shall definitely re-order the MOXI after they fix the SD with a bigger HD.


I don't think the SD problem can be solved with a software update. I could be wrong. MoxiGuy may have to answer that one. I think it can be fixed only if the cable company goes 100% all digital. All the channels after 100 on my BMC 9012 are clear and those are 100% digital. See GlendaleHDTV's post above he had a standalone Tivo and had the same picture quality with the analog channels. Also I think that Sony DVR with the cable card is about $999.99. Plus that cable card is one-way.


MoxiGuy, if Charter does introduce the BMC 9022D do you think they'll charge the same as the BMC 9012, $9.99 a month or would they charge more because it adds a DVD player? That DVD player in the BMC 9022D is progessive scan right? Thanks, Craig.

I've had my two Moxi boxes for about 2 months now and have been pretty happy with them so far. I had a tivo before and have since canceled my tivo subscription in favor of the moxi box. Anyway, ever since the last update that added the HD filter, I've had some issues where a couple of my recordings are not complete. This has happened on both boxes and it seems like it must be a software issue. It happened to me last night during the Alabama - LSU HD game. I had it set to record and started watching it about 30 minutes after the kickoff time and it stopped recording about 35 minutes into the game. So, I ended up having to hit stop and go watch it live which meant I missed a good portion of the game. It's done this to me on smallville a couple of times too causing me to download the episode in DIVX just to be able to watch it. It's starting to get frustrating... is this something you are aware of MOXIGUY and has anybody else experienced this issue. Also, both of my boxes tend to lose channels too as mentioned elsewhere in this thread. I have to reset the box in order to get all of my channels back. I love the MOXI service and am willing to stick with it till the bugs get worked out... just curious if these issues are going to be fixed anytime soon.

Thanks again for all your help and support MOXIGUY!!

SD issues: The next update (3.2 for those who are counting) will have native-mode pass through. What this means is that BMC9012 will output signals in the same aspect ratio and resolution that it receives them. The benefit to you is that it takes the BMC out of the scaling business. There should be no difference between the way BMC outputs an SD digital channel and any other set top. Bear in mind that SD (480i) channels might be analog (usually 1-99) or digital (anything else that isn't HD). The digital signals aren't changed in any way in the process of buffering them to the hard drive. Analog signals, on the other hand, have to be digitized and encoded as MPEG2. MPEG introduces certain artifacts--much more obvious in high-motion scenes. The only way around this, as others have noticed, is to by-pass the MPEG encoding process for analog channels.

(BTW: you don't need a CableCARD to get analog. And, once we release 3.2, you should be very happy with the digital SD signals. For a preview: go to Settings and switch your output to 480i. That's what you'll see).

As for pricing on the 9022, Charter will announce that when they are ready to ship.

Thanks again, MoxiGuy. So, if I understand you correctly, after the 3.2 update all the signals will still buffer through the hard drive but the unit will no longer scale - instead will have native pass-through. Will we still see degradation to analog signals due to the analog to digital conversion process required to buffer? In the current version of the software does the BMC do the scaling before or after the buffering?

I'm certainly not an expert - just trying to understand all of this. And again (and I'm sure I speak for many other members) - thanks, MoxiGuy!

Is their a date for this update? Thanks, Craig.

Originally posted by Steve STL
So, if I understand you correctly, after the 3.2 update all the signals will still buffer through the hard drive but the unit will no longer scale - instead will have native pass-through.That will be an option, for those who prefer to let external devices do the scaling (or not scale at all).

Will we still see degradation to analog signals due to the analog to digital conversion process required to buffer?As long as the Moxi buffers analog channels, it will have to convert them from analog to digital, it will have to compress them using MPEG-2, and it will have to steal a bit of quality, yes. How much quality may be adjustable, but if it didn't buffer them at all, then you wouldn't be able to trick-play them.

In the current version of the software does the BMC do the scaling before or after the buffering?If it scaled them before encoding them, they would take up much more hard drive space. Just like a 640*480 image is smaller then a 1920*1080 image, so would the same be for video. No, it encodes them at standard definition and scales them afterward accordingly.

Originally posted by MoxiGuy
SD issues: The next update (3.2 for those who are counting) will have native-mode pass through. What this means is that BMC9012 will output signals in the same aspect ratio and resolution that it receives them. The benefit to you is that it takes the BMC out of the scaling business. There should be no difference between the way BMC outputs an SD digital channel and any other set top. Bear in mind that SD (480i) channels might be analog (usually 1-99) or digital (anything else that isn't HD). The digital signals aren't changed in any way in the process of buffering them to the hard drive. Analog signals, on the other hand, have to be digitized and encoded as MPEG2. MPEG introduces certain artifacts--much more obvious in high-motion scenes. The only way around this, as others have noticed, is to by-pass the MPEG encoding process for analog channels.

(BTW: you don't need a CableCARD to get analog. And, once we release 3.2, you should be very happy with the digital SD signals. For a preview: go to Settings and switch your output to 480i. That's what you'll see).

As for pricing on the 9022, Charter will announce that when they are ready to ship.

So, if I understand this correctly, this will improve the signal that we get on the analog channels? I guess what I'm asking is, this will not make the box incompatible with my tv, will it? The audio has almost quit cutting out (thank God) and I am really starting to enjoy the machine and the service now. i just don't want it to start screwing up again. I have a regular tv set, and I want it to function properly after the update. thanks, MoxiGuy.:)

Originally posted by Craiger01
Is their a date for this update? Thanks, Craig.

Adelphia in LA told me that I could place my order after one week to get the newer version with SD improvement and DVI output.

Originally posted by J.R.1234
So, if I understand this correctly, this will improve the signal that we get on the analog channels?It will not improve the signal necessarily, but simply output it at its native resolution. Analog channels still gets encoded w/MPEG-2 (losing whatever quality that process entails), but are output at 480i, instead of scaling it up to 720p or 1080i (if you have your box set to that).

I guess what I'm asking is, this will not make the box incompatible with my tv, will it?Potentially… if the box is set for native resolution, and your particular television doesn't support a certain resolution that might be output, that could be a problem. That raises an interesting question… will the native mode have the option of specifying certain resolutions never to output (480i & 720p, for example)? And then specifying to what resolution those sources should be converted (480p & 1080i, respectively)? For those of us with CRT's and crappy deinterlacers…

Originally posted by KC38
Adelphia in LA told me that I could place my order after one week to get the newer version with SD improvement and DVI output. You shouldn't need to "place an order" to get a replacement, it should be as simple as a software update over the cable… or did I misread somewhere?

My did an interesting this while watching football yesterday. I went to "rewind" to look at a play and it wouldn't stop. I pressed everything to get it to stop and it wouldn't. I had to power it off and then turn it back on (which takes like 10 minutes).

I don't have a HD TV, so that is why I'm asking the question. It really would be a shame if after all the stuff I've been through to finally get this box working right, it will not work right anymore because of an update that my TV can't handle. I don't have a mess load of cash to go and buy a HDTV just so I can have DVR service. :(

Originally posted by J.R.1234
I don't have a HD TV, so that is why I'm asking the question. It really would be a shame if after all the stuff I've been through to finally get this box working right, it will not work right anymore because of an update that my TV can't handle. I don't have a mess load of cash to go and buy a HDTV just so I can have DVR service. :(

The DVR was built to support HDTV, not built to require it. The updates are designed to help those out that have an HDTV. NonHDTV people are not really going to notice a picture difference because the quality problems are mainly with those running a higher Resolution than 480i . 480i is what a normal TV can handle. This is what I gather at least from reading all the post in this forum.

Phatty

Buffering is always in the native input mode for digital. Scaling applies only to the output signal, not to what's stored on disk.

On analog, MPEG artifacts will still be there--but we won't be compounding them by trying to scale them.

The native-mode update may happen this year or may take into early next year to clear testing. (also part of the same update: jump-back compensation on FF to Play... online tips... streamlined Ticker... fewer audio drops... more reliable "First-run only" option.)

Originally posted by MoxiGuy
SD issues: The next update (3.2 for those who are counting) will have native-mode pass through. What this means is that BMC9012 will output signals in the same aspect ratio and resolution that it receives them. The benefit to you is that it takes the BMC out of the scaling business. There should be no difference between the way BMC outputs an SD digital channel and any other set top. Bear in mind that SD (480i) channels might be analog (usually 1-99) or digital (anything else that isn't HD). The digital signals aren't changed in any way in the process of buffering them to the hard drive. Analog signals, on the other hand, have to be digitized and encoded as MPEG2. MPEG introduces certain artifacts--much more obvious in high-motion scenes. The only way around this, as others have noticed, is to by-pass the MPEG encoding process for analog channels.
.

Hey MoxiGuy, I'm one of the people who WANTS to keep the current scaling,...my HDTV has one component input that accepts only 480P and 1080i inputs,...so if there is native pass-through of 480i material, then my tv will not recognize it....my question to you, will I have the option to continue supporting the upscaling of all pictures to 1080i? if not, then anythign thats not 1080i I won't be able to watch, which is alot of stuff!

Moxiguy,

Just wondering if you saw my post from yesterday.... I've yet to see a response on the whole incomplete recordings issue. I hope I'm not the only one experiencing this, escpecially since it has happened on both of my boxes.

thanks

Originally posted by belsokar
Hey MoxiGuy, I'm one of the people who WANTS to keep the current scaling,...my HDTV has one component input that accepts only 480P and 1080i inputs,...so if there is native pass-through of 480i material, then my tv will not recognize it....my question to you, will I have the option to continue supporting the upscaling of all pictures to 1080i? if not, then anythign thats not 1080i I won't be able to watch, which is alot of stuff!

The way MoxiGuy explained it is that you check which inputs your TV can handle, and if a signal comes into the box that is not supported by the TV (i.e. 480i on your TV), Moxi will scale it for you. More info in this post (http://www.avsforum.com/avs-vb/showthread.php?postid=4296947#post4296947)

Originally posted by tcfila
My did an interesting this while watching football yesterday. I went to "rewind" to look at a play and it wouldn't stop. I pressed everything to get it to stop and it wouldn't. I had to power it off and then turn it back on (which takes like 10 minutes).
This has also happened to me once within a week or so of getting the box. It "rewound" through about 4 hours of material before just crapping out an rebooting. I was trying to "rewind" about 45 minutes to get to the beginning of the Simpsons. Hasn't happened since though I've only tried to rewind more than a few minutes one other time (about 30 minutes on HBOHD) and that worked fine.

Forgive me, but I'm going to defer questions on how to use our native-mode update until we actually release it. It's real simple and obvious when you see it. It will risk misunderstandings if we try to talk about it in the abstract. I'd like to leave it at this: you can choose any one, two, three, or all four available resolutions. If the incoming signal matches one of your choices, you get it without scaling. If there's no match, we'll scale it to something that works for you.

Originally posted by YeOj
I've yet to see a response on the whole incomplete recordings issue. I hope I'm not the only one experiencing this, escpecially since it has happened on both of my boxes. MoxiGuy has been traveling. We've seen this once before. I think I know the problem. If your HD programs are cutting off short, Please PM me with the following info:

a) your Zip code
b) the channel number, network name, and program you had trouble with.

Meantime, you can trick the box into recording the whole show by going into Recording Options and setting it to end late Ask for an extra hour on a half hour show and an extra 90 minutes on an hour show.

MoxiGuy

Originally posted by MoxiGuy
Forgive me, but I'm going to defer questions on how to use our native-mode update until we actually release it. It's real simple and obvious when you see it. It will risk misunderstandings if we try to talk about it in the abstract. I'd like to leave it at this: you can choose any one, two, three, or all four available resolutions. If the incoming signal matches one of your choices, you get it without scaling. If there's no match, we'll scale it to something that works for you.

That's Great to know! Thanks

Originally posted by J.R.1234
I don't have a HD TV, so that is why I'm asking the question. It really would be a shame if after all the stuff I've been through to finally get this box working right, it will not work right anymore because of an update that my TV can't handle. I don't have a mess load of cash to go and buy a HDTV just so I can have DVR service. :( Phatty has it right. If you have a standard (non-HD) set, don't worry about native mode. It's a feature that only applies to HD displays. With an SD set, you'll continue to see all channels (even HD channels) presented in a format that works on your TV.

MoxiGuy are the BMC units pretty realiable? So far mine hasn't broke. :) I was wondering if you can just use the HDTV tuner that it comes with BMC 9012 instead of getting an HDTV with the tuner built in? I was just curious if BMC 9012 broke and you couldn't watch HDTV until you got a replacement BMC 9012. Also, how can you tell when you have that 3.2 update is their a way to check. I guess if you think the picture is alot better? :) Thanks, Craig.

Craig,

Pretty reliable? Yes. It's early, so we don't have a long history to go by. I've had one at my house for over a year. So far mine hasn't broken either. Yes, you can use the HDTV tuner with an HD-ready TV. It will be a while before 3.2 is available commercially. When it's time, here are two clues: a) the Intro to Moxi card in the menu will change to About Moxi. And instead of just the one movie, you'll have the movie plus a bunch of tips that will fill out the vertical menu. b) The Ticker is redesigned so it's much more streamlined (smaller... takes up less screen real estate).

Cool, Thanks for the info.

Originally posted by Craiger01
Also, how can you tell when you have that 3.2 update is their a way to check. I guess if you think the picture is alot better? :) Thanks, Craig.

3.2 - what a dream!

It would nice if Charter in Wisconsin would upgrade us to 3.1

I have not yet seen a consistent estimate on the Moxi hard drive capacity and am wondering what should be expected. In my own case, I have set up 6 series for Moxi to record, all one-hour high-definition shows that air once each week. I've specified "Keep until I delete" for each one so that Moxi should stop recording when it fills up the drive. With these settings, I can only record 7-8 hours before Moxi cancels all further scheduled recordings. Is this similar to what others are seeing? It is well below the claim of "up to 20 hours in HD" (p. 16 of the Moxi User's Guide). I have tried resetting the box but see no differences in total capacity.

-- Bill

I do not see more than maybe 10 hours max in HD,...and that is pushing it, probably closer to 8 like you are seeing...its definitely a huge weakness to this format,...I've actually had to update some of my recordings to record the analog/digital counterpart so that I don't have to watch everything every night! It sure is a pain, thats why I can't wait for some kind of external harddrive expansion option, around 20 hours would be the minimum I'm looking for, 40-50 would be ideal....I know this is a ways off considering how much space it takes to record HD,...but hey, one can hope...

Originally posted by belsokar
I do not see more than maybe 10 hours max in HD,...and that is pushing it, probably closer to 8 like you are seeing...

Ditto for me. It's really starting to get on my nerves having to watch everything right away before it deletes it.

MoxiGuy - Any news yet on the possibility of hooking up an external USB 2.0 drive???

Same here for me I had 3 hrs of HD already taped on the moxi and tried to set up three other series of HD which were 1 hr each and moxi said I could not do it. I then canceled the recordings and set them again to SD and then moxi took it. I think I will try to set other recordings on SD just to see how much moxi will let me do, as stated in the manual should be 60 hrs, but also stated 20 hrs of HD which is not the case

I know for sure the moxi does not do 60 hours in SD, at least not for me! I have 2 moxi's, one hooked up to an hdtv, and the other to an sdtv,...on the sdtv, I record everything in SD only, and set everything to 'keep until space needed' and 'unlimited' number of occurences...so basically, the only thing that should cause a show to delete from my DVR should be when the hard drive is full...and as of last week, I had many shows start disappearing WAY too early...with probably only around 35-40 hrs of total programming...

I am recording mostly off of analog stations, which I know has to be converted to digital...I'm not sure if this takes up more space than regular digital or not, but at this point, I know for a fact that I do not see 60 hour capacity in SD...

Originally posted by belsokar
I know for sure the moxi does not do 60 hours in SD, at least not for me! I have 2 moxi's, one hooked up to an hdtv, and the other to an sdtv,...on the sdtv, I record everything in SD only, and set everything to 'keep until space needed' and 'unlimited' number of occurences...so basically, the only thing that should cause a show to delete from my DVR should be when the hard drive is full...and as of last week, I had many shows start disappearing WAY too early...with probably only around 35-40 hrs of total programming...

I am recording mostly off of analog stations, which I know has to be converted to digital...I'm not sure if this takes up more space than regular digital or not, but at this point, I know for a fact that I do not see 60 hour capacity in SD...

Thanks for your reply saves me time for setting up recordings. I guess the key words in the manual are UP TO, as stated in the manual UP TO 60 hrs SD UP TO 20 HD so with that we can take those figures and cut them in half. As for my viewing I would record during the week a watch on Saturdays, but moxi wont let me so as the ads go watch TV on my terms are not correct I have to watch TV on moxi’s terms, am I right? Please correct me if I’m wrong. So when the new box comes out with more space we will probably have the space as this one when you take those figures and cut them in half. Right? Wrong?

When I received my moxi box, the cableguy said it had storage for "up to 50 hours" SD -- and that digital channels were pre-encoded at the head end, so the encoding of digital channels is a lot tighter than the on-the-fly encoding of the analog channels. What that means is the digital channels are better picture quality and smaller size. You can fit up to 50 hours of purely digital content, or up to 20 hours of purely analog content. Mix the two, and you get somewhere in between.

It seems fairly accurate -- generally, I seem to have 25 or 30 hours of shows recorded or so, and I usually watch the analog channels.

I am very very annoyed...

Charter fielded the latest software update on Monday.

Now the skip button, instead of skipping 30 seconds (for commercials) now skips ahead 15 MINUTES.

This was a HORRIBLE decision on someones part. This needs to be changed back!

I called Charter, and complained.

This was one of the selling points. Commerical skipping.

How can we scream to get this set back on?

BTW, I am on Charter, near Rochester, MN.

Please advise.

- MrJST

I FOUND A WEIRD EASTER EGG!

Ok, I found this last night, and did it several times.

When watching live TV or a recorded show:

Hold the remote, and hit the BACK and NEXT button back and forth in sequence for 5 to 10 times.

Eventually, you will get a tomato or another piece of fruit in the center of the screen. A menu will appear on the lower right, and a "pi" symbol in the upper left.

You can now use the BACK or NEXT to scroll through a tomatoe, a strawberry, a lemon, a orange, an egg and a pie.

The 4 directional buttons on the top of the remote move the object around the screen.

The OK button throws it on the screen.. SPLAT!

Someone at MOXI has a great sense of humor!! KUDOS to the programmers for a nice hidden easter egg!

Enjoy!

-MrJST

MrJST,

Welcome aboard this list - there is lots of info here. In fact, if you scroll back you'll find that both of your subjects have been discussed.

I wish there was to change the skipping change, but from what has been posted here about the subject, I think we're stuck with it at this time.

Yeah, I know it's been discussed, but I have to voice my displeasure at Charter's decision to change the "skip" functionality. It hit my box sometime in the last week.

I think the 30 sec skip can easily be accomplished by the fast forward key. But it is very annoying to surf around a record without the 15 minutes skip. It is one of the most welcome feature in TIVO.

I have made it a point to call Charter every day, and force the Level 2 tech to fill out a customer complaint form on it.

I will complain every day until that gets changed back, or I get tired of it and take the whole thing back to Charter.

Sorry about the previous posts. I just got done reading all 600+ posts.

Great to be here.

Thanks!

-MrJST

MrJST, et al,

Let's not forget one VERY important thing here: Moxi, (at least in the Anderson/Greenville, SC area) is still in a "Pilot" roll-out mode. Basically, this means that many things can and will be in flux until the "official" public rollout. The problem is that the addition, removal, and changing of features is inevitable, and will be seen in different ways by different viewers. You interpret the replacing of a 30-second skip with a 15-minute skip as a downgrade, while some of us see it as an upgrade. For example, fast forwarding half way through a two hour movie is simply a pain, but hitting Skip four times is certainly easier.

While you ABSOLUTELY have every right to complain to Charter, (and I think you should), I think it is just as important to contact Digeo (either directly or through "MoxiGuy" on this forum) and request that Digeo re-think their "skip" and "skip navigation" philosophy. And don't compain to them, make educated and thought-out suggestions. Many here are very new to DVR's but many of us are long-time DVR porponents, so let's run with this and try to provide Digeo with some feedback and suggestions that they can actually implement. I certainly don't want to sound condescending, but let's face it, we have a HUGE advantage here with MoxiGuy's ear, so let's use that to everyone's benefit!

OK, back on track... Yes, I miss my DEFINITELY 30-second skip, but I also miss my ReplayTV's excellent navigation controls, so for that, the 15 Minute skip is a welcome feature. In my opinion, the problem with the current Moxi implementation is that it doesn't provide full enough navigation controls like it could. Yes, we can skip ahead 15 minutes (or 30-seconds, depending on the Cable Company), but how about backward 15 minutes? But then which button to use. You see, it starts getting messy.

I personally LOVE ReplayTV's very complete "skip navigation" features: Hit [Skip] and it jumps ahead 30 seconds. Key in a number followed by [Skip] (or [Replay] )and it jumps that many minutes forward (or backward.) Key in a number and hit [Jump] and it takes you to that many minutes into the show. It's simple, effective, and lets the viewer jump to pretty much any location in the recording (or buffer with later models.) But then, can this be implemented in Moxi, and what would it do to the current user base who is expecting functionality to happen one way and it does something different?

Another thing to remember is that Moxi is NOT a "standalone" DVR like ReplayTV or many TiVo models. It's a DVR that is "tailorable" by each Cable Company--something that is very attractive when trying to drum up sales. The challenge is that Digeo has to balance viewer features with Cable Company desires and needs. Because each Cable Company is deploying Moxi, THEY get final say as to what features are and are not available to the viewer, not Digeo. Conceivably, a Cable Company could open up ALL Moxi features, restrict the hell out of Moxi, or provide a balance somewhere in between. That said, though the Cable Company has final say, Degio has control what features are or are not available to the Cable Companies to make or not make available.

Ok, enough rambling....

Oh, and by the way, MrJST, "Welcome!" I hope you grow to LOVE your Moxi box!

I am one that is in the category of 'new to DVR' and really love my Moxi. I am also amazingly surprised by MoxiGuy's participation and outstanding customer service.

However, I have dabbled about leaving Charter and returning to satellite. [I was previously on dishnet about 2 years ago].

For those people who have experience with DVR thru satellite, could you compare/contrast Moxi vs. Satellite DVR? I'm already hooked on dvr and will have to have it IF i leave cable, but want to make sure that there is comparable technology on that side of the fence.

Thanks Bruce

While I cannot speak to the integrated Satellite/DVR models specifically, I used DirecTV receivers with "standalone" ReplayTV boxes for over four years, and that's what got me hooked on DVR's. I would probably recommend looking into an integrated satellite/DVR for the simplicity and increased performance. But any of the standalone TiVo or ReplayTV boxes are alos excellent choices. (Although, I will say from personal experience, that the integrated boxes SWEET!) Also, if you have aspirations (as I did) to "offload" recorded content, then you HAVE to use something like a ReplayTV box. Finally, fo take advantage of the various company's "30-day money back guarantee" offers. Nothing beats actually USING the boxes in YOUR home in YOUR environment on YOUR terms.

For me, the choice between Satellite and Cable really came down to cost. Simply put, in my area, a Cable TV/Internet package through Charter was much cheaper than DirecTV and separate Internet connectivity, so it came down to cost. Also, if you need the "extras" like Sunday Ticket, or other DirecTV-only sports packages (which I didn't), then the answer should be clear.

Jim,

Thanks for the input. I go back-n-forth on what to do. We had dishnet for years and was very happy with their products and customer service. We moved into our current home almost 2 years ago and couldnt get DSL so we went to charter for internet/tv. For the most part we are satisfied: cable internet is very fast and reliable, cable tv has been pretty consistant, pricing is good, and the moxi is fantastic.

However.... Charter frequently irritates me with their horrible customer service and hidden pricing deals that mysteriously disappear from one month to the next, causing me to spend 'quality' time on the phone with their clueless csr's to get a decent price again. Also, too many channels are analog and not having all the HD channels is unacceptable. [In St.Louis we still do not have Discovery-HD, ABC-HD, WB-HD, Bravo-HD, TNT-HD, etc.] As with most of us on avsforum.com, we want/demand every HD channel that is available to us. However Charter seems very uninterested in our desires for more HD. Thus my struggle...

I love my MOXI, but alas, Adelphia just doubled my rate... so i am going back to Sat.

I agree with you J.

But...

There are a few buttons available.

I think user choice is good.

Also, who is saying that they cannot program a FOURTH speed on the FF button?

Skip means skip, not BOUND AHEAD 15 minutes...

I do agree, and your right... BUT, I have no love lost for Charter. Sometimes... they just make me wanna scream.

Well, I love the box, and love all it has to offer. I will deal with it, and keep posting here, with constructive suggestions, to make it better.

All is well... Im going home now to my moxi, my wife, my kid, my dog, and 2 very long fingers of whiskey... Not necessarily in that order...

later all,
-MrJST

Originally posted by abcward
Jim,

Thanks for the input. I go back-n-forth on what to do.

However.... Charter frequently irritates me with their horrible customer service ...

I am in the same position. DISH becomes more applealing every day. Charter has a very arrogant attitude.

Also, I am finding many limitations with the Moxi box - some Moxi and some Charter - not enough recording capacity, picture quality, program grid, 30 sec/15 min skip, and Charter isn't implementing the Ticker in our area - at least not in the foreseeable future according to both a CSR and a tech that I talked to. Also, Charter has no plans for VOD in our area.

Pricing - DISH is cheaper for me. I am 4,000 feet from the CO and can get DSL for the same price that I pay for Charter HSI.

I have been very happy with Charter cable and internet. However, I find the Moxi box lacking. I understand that the DISH DVR522 is a very nice box.

I'd be interested in any comments MoxiGuy has to make about the skip feature change to 15 minutes forward. A functionality much more like the Replay approach to forward/backward skip would be more appealing to me.

MoxiGuy, can you enlighten us (as usual!) about the rationale behind this feature change?

I'd be interested in any comments MoxiGuy has to make about the skip feature change to 15 minutes forward. A functionality much more like the Replay approach to forward/backward skip would be more appealing to me.

MoxiGuy, can you enlighten us (as usual!) about the rationale behind this feature change?

Originally posted by Steve STL
MoxiGuy, can you enlighten us (as usual!) about the rationale behind this feature change?
The cable companies that supply these boxes to their users also sell advertisements -- there's not much benefit for them to offer their users a way to skip straight past a healthy part of their revenue stream. At least if they fast-forward, they're still kind of exposed to it.

MoxiGuy is the BMC 9022D coming out in January or February of next year? In a thread over at Broadbandreports this person said their getting the new Moxi boxes with the DVD and other features in two months. Sorry about asking this again, just curious. Also does the 3.2 add home networking that would turn the built in cable modem into a wireless cable modem? Thanks, Craig.

http://www.broadbandreports.com/forum/remark,11873861~mode=flat

Originally posted by Will53033
It would nice if Charter in Wisconsin would upgrade us to 3.1I don't know why, but there is no 3.1. We're going right from 3.0 to 3.2. I'm sure there's a story there. But I don't know it.
edit: (3.1 was a limited intental test only version)

Originally posted by Craiger01
MoxiGuy is the BMC 9022D coming out in January or February of next year?The cable operators will announce the availability of new products when they are ready to deploy them. Do I have to do another haiku?

Don't ask MoxiGuy
to foretell when a flower
will open and bloom

Originally posted by Steve STL
I'd be interested in any comments MoxiGuy has to make about the skip feature change to 15 minutes forward.
Adam Tyner's insights on this issue are on the money.

Originally posted by wgoldman
I have not yet seen a consistent estimate on the Moxi hard drive capacity...
As they say in the car ads, "your mileage may vary." Digital television can be compressed at different bit rates, so it's not possible to say for sure how many hours fit into a given number of gigabytes. Here's the painful tradeoff: people want more recording time... so a program with more compression is a good thing. On the other hand, people want better picture quality.. so a program with less compression is a good thing. Given the size of the drive in the BMC9012, if you record only HD, you can expect from 7 to 11 hours. If you record digital SD, you can expect from 35 to 50 hours. If you record analog SD you can expect less. It's that tough tradeoff again: we apply a very generous bit rate to the analog encoding to keep the quality as high as possible. The installer who summarized it for jokerswild has it down pretty well.

Originally posted by MoxiGuy
Adam Tyner's insights on this issue are on the money.

(The cable companies that supply these boxes to their users also sell advertisements -- there's not much benefit for them to offer their users a way to skip straight past a healthy part of their revenue stream. At least if they fast-forward, they're still kind of exposed to it.)OK, I agree 100%. If exposing the viewers to a possible revenue source will help the Cable Companies keep costs down, then I am all for it. However, consider this: you could leave the current skip option (30 seconds or 15 minutes as defined by the cable company) and still add more advanced navigation functions. For example, keying numbers + [Skip] or [Replay] to move forward or backward would still be a great feature. Admittedly if you were to key in [1]+[Skip], you would skip a minute, which is close to a 30-second skip and may not be liked by the Cable provider, but then that could even be controlled by allowing only a minimum of say, 10 minutes or something. Also adding the "jump into" function where you could key in [2]+[4]+[Jump] and it would jump you to 24 minutes INTO a show would be very useful.

MoxiGuy: I guess my point is that the difficulty is that I'm really not so concerned with skipping commercials, but I'm more concerned with navigating through a show I've recorded or buffered. And of course, one affects the other. I have to admit that since the 30-second to 15-minute Skip change, we have been using Fast Forward and it really does work well, and we DO watch commercials--the ones that are of interest to us. The only improvement I would like to see is some better tuning of the "overshoot correction."

Anyway, I'm just trying to strike a balance here, however if you say that it is a closed issue, then I'll drop it. Thanks again for your insights, and your Haikus! :D

In Anderson, SC, and still awaiting the ticker... ;)

Originally posted by abcward
I am one that is in the category of 'new to DVR' and really love my Moxi. I am also amazingly surprised by MoxiGuy's participation and outstanding customer service.

However, I have dabbled about leaving Charter and returning to satellite. [I was previously on dishnet about 2 years ago].

For those people who have experience with DVR thru satellite, could you compare/contrast Moxi vs. Satellite DVR? I'm already hooked on dvr and will have to have it IF i leave cable, but want to make sure that there is comparable technology on that side of the fence.

Thanks Bruce

To me the HUGE advantage for Moxi is that it records in HD. To get that capability with satellite, you either have to get the DirectTV HD-TIVO or the Dishnet DVR921 both of which retail for around $1,000. With the Moxi, I don't have to buy the equipment, so in a year or two, when technology changes, I just turn in my old box and get a new one with the latest technology.

Not sure if this could even be implemented without some major re-engineering, but here's a suggestion that comes right from the ReplayTV world: How about including in the "On Next" window some "past" program information, say, going back several hours or so. ReplayTV lets you "scroll back" in its Program Guide up to 12 hours, but that amount probably isn't necessary.

So why would I want this? Let's say you just missed a show that isn't buffered, and you would like to find upcomming re-broadcasts. Yes, you can go into the various "find" screens to search, but it would be very convenient to be able to simply "scroll back" in the "On Next" section and then select "Upcoming Shows" to find the next occurrence. Also, this "past" data would be colored differently to differentiate it from "upcoming" shows.

i seem to recall from a previous post in here somewhere that Moxiguy stated that the skip thing is implemented (or not) by the cable company. SO stop taking it out on him. Talk to your cable provider. I have (for the time being) adelphia and i am still on a 30 second skip.

MoxiGuy, does the 3.2 update add home networking that would turn the built in cable modem into a wireless cable modem? Thanks, Craig.

Dizzman, you are correct about who controls what is actually implemented. I am just saying that the current available feature set is limited and could be increased to provide additional functionality that would be useful to the viewer yet remain amicable to the Cable provider. Yes, the Cable Provider will ultimately make the decision as to what is or is not implemented, but I'm simply proposing giving the Cable Povider additional options to implement or not to implement. While it requires contact with the Cable provider to enable or disable available options, it also requires contact with Digeo to provide those additional options to the Cable Providers...

Quick Question about cables and PQ.
==========================

After reading the treads, I went home and looked at my PQ real close.

Your right. PQ on channels 2-99 is quite grainy, ESPECIALLY on the LOCAL channels.

I unplugged the cable from the moxi, and went right to the TV. Quality was better.

With MOXI, any channel over 100 is GREAT. Must be because those signals are digital ??

Does this go back to the "on the fly" analog to digital conversion process that was discussed earlier?

Also, one other quick question. My TV is connected to MOXI via the 3 wire, red, white, yellow cable. Would using a S-VIDEO cable instead buy me anything?

Please advise.

Last nights viewing was really annoying. I hit the skip button several times, and jumped ahead 15, then had to rewind back. I hated FFing through the commericals. I HOPE CHARTER RECONSIDERS...

Anyway, time for my daily complaint call to Charter on the skip button issue.

Thanks!
-MrJST

Just called Charter. Apparently my signal is not supposed to be lower than -12.7 or something?

Anyway, they are seeing like -14, and are coming out.

Signal on the cable modem is dead on in the middle, but the moxi is not.

They are coming out with a S-video cable and are going to check everything out. We shall see, and I shall report.

Apparently he popped the box, and I got the latest EPG. He says the loggs show I now have the games.

I will report when I get home.

-mrjst

Originally posted by MrJST
Quick Question about cables and PQ.
==========================

After reading the treads, I went home and looked at my PQ real close.

Your right. PQ on channels 2-99 is quite grainy, ESPECIALLY on the LOCAL channels.

I unplugged the cable from the moxi, and went right to the TV. Quality was better.

With MOXI, any channel over 100 is GREAT. Must be because those signals are digital ?? Yes.
Does this go back to the "on the fly" analog to digital conversion process that was discussed earlier? Yes again!

Also, one other quick question. My TV is connected to MOXI via the 3 wire, red, white, yellow cable. Would using a S-VIDEO cable instead buy me anything?S-Video should typically give you the highest possible quality on a SD TV. Just be aware that if there are "artifacts" in the video (from compression, etc.) a better-quality cable won't eliminate that. What you should notice is overall, things should be a bit sharper.

<snip>

Thanks!
-MrJST

Originally posted by MrJST
Just called Charter. Apparently my signal is not supposed to be lower than -12.7 or something?

Anyway, they are seeing like -14, and are coming out.

Signal on the cable modem is dead on in the middle, but the moxi is not.

They are coming out with a S-video cable and are going to check everything out. We shall see, and I shall report.

Apparently he popped the box, and I got the latest EPG. He says the loggs show I now have the games.

I will report when I get home.

-mrjst Glad you could get Charter to correct your issues. That's the problem with these boxes and just about ANY DVR that does on-the-fly recording: The better your analog signal is, the better results you will get...

According to this post (http://www.avsforum.com/avs-vb/showthread.php?postid=4665110#post4665110) Moxi won an Emmy award this week.

GRRRRRRRRRRRRRRRRRRRRR........

Charter called me back.

They state that they do not and will not provide S-VIDEO cables, and that I have to go out and buy one on my own...

Great, just great...

-MrJST

Too bad you don't live near me - I probably have 10 unused S-Video cables laying around...

No kidding, me too! And don't think you have to get real high-end Monster Cables or some such. Just get a decent one, plug it in, and don't fiddle with it. :D

Well, I for one have not blamed Moxiguy for the change in the 30 second to 15 minute Skip. I, like some other people in this thread, were just asking him his view point on the change. I have complained to Charter on 4 different occasions about the Skip change, and have always said TO CHARTER that why did they put the function in the User Guide only to change it several weeks later? It should have never been put in the guide in the first place, and made available to us, the consumers, if they intended to change it. No where in there do I blame MoxiGuy for this change. And, in fact, look at all the post from everyone PRAISING this generous person for even posting here in the first place and giving us answers to our questions about concerns and problems we have been having with the Moxi box. He takes time out of his life and schedule to relieve our concerns, and I, once again, thank him for his time and effort.

If Charter would decide to get some professional techs in their offices who know what we are talking about when we call in, and get some CSRs who know how to talk civilly to customers, maybe we would feel allot better about their effort. Thanks, MoxiGuy. You have done more for this Moxi box user than anyone at Charter could do.:)

Originally posted by J.R.1234
Thanks, MoxiGuy. You have done more for this Moxi box user than anyone at Charter could do.:)

I agree 1000%

Originally posted by Craiger01
MoxiGuy, does the 3.2 update add home networking that would turn the built in cable modem into a wireless cable modem? Thanks, Craig.
No. (We're you bucking for another Haiku?)

I appreciate all the kind words. Bear in mind, however, that I've been living and breathing this product for more than three years. That I've had it in my living room for over a year. That I know the developers and product designers who are designing it and building it. That I know the deployment teams who are working with Charter, Adelphia, Comcast, and our newest cable partner, Sunflower Broadband.

The CRS and tech folks at the cable companies are just getting to know it. And they certainly don't have the same visibility that I have into what's in the next build and the one after that.

Originally posted by MoxiGuy
No. (We're you bucking for another Haiku?)


MoxiGuy, sorry, about that. Will Moxi ever add Home Networking to the Moxi soon? It says that on the web site. It looks like from the web site that the Home Networking feature will turn the built in cable modem into a wireless cable modem. I'm wondering if the built in cable modem is based or the same as Motorola's Wirless Cable Modem Gateway, I think thats the SBG9000? Sorry, I'm doing another Haiku. :) Thanks, Craig

Originally posted by MoxiGuy
I appreciate all the kind words. But bear in mind, however, that I've been living and breathing this product for more than three years. That I've had it in my living room for over a year. That I know the developers and product designers who are designing it and building it. That I know the deployment teams that are working with Charter, Adelphia, Comcast, and our newest cable partner, Sunflower Broadband. Etc.

The CRS and tech folks at the cable companies are just getting to know it. And they certainly don't have the same visibility that I have into what's in the next build and the one after that.
I have gotten some very nice people at Charter, but sometimes it feels like a crap shoot when I call in. I may get someone cool, or I may get someone who tells me that if I have a picture, audio, and my menu, then what is the problem?, which happened to me when I called in 3 weeks ago. I'm not condemning all Charter people, just the ones who come off wrong with customers. The good thing is, is that Charter gave all CSRs the Moxi boxes so they could get familiar with them, and have an idea of how to troubleshoot when someone calls in with a concern or question.

Craig,
Ever? Yes. Soon? Several things are sooner. I'll say more when we're closer.

I just got off the phone with Charter here in St. Louis and I was told that “VOD” will be available on December 15, 2004.

Also, I just had a second moxi installed yesterday in another room on a Sharp 32” Standard Definition Flat Screen TV (Model: 32F641). This TV has a component terminal, but the cable guy installed the moxi as followed. He used the component cable that comes with the moxi and plugged them into the “AV” terminal. He plugged in the audio cables and then plugged the blue component wire into the video input and left the green and red wires just hanging there, he also hooked it up the same way on the back of the moxi. I did not notice this until he left, when I was moving the entertainment center back into place so I then hooked it up in the component terminal on the back of the TV and moxi and everything is working fine.

My question is, did he hook it up like that for any particular reason that I don’t know about or did he not know what he was doing?

Its always a crap shoot when you call Charter or have their techs come out - some are decent, most are not.

Call back to Charter and ask the next csr who you talk to - I bet he/she gives you a different date on VOD or wont have any idea what VOD means.

Im new to this forum and just had Charter install the Moxi Box last week. I have a Samsung DLP TV and when I set the Moxi output to 720P, to match the exact resolution of my TV, the thing goes crazy. The screen flashes on and off and eventually goes blank. I have the box hooked up with the provided component cables and the tech support at Charter has been less than helpful. Has anyone else had this problem or found a solution?

Thanks

Originally posted by atomicdogg
Im new to this forum and just had Charter install the Moxi Box last week. I have a Samsung DLP TV and when I set the Moxi output to 720P, to match the exact resolution of my TV, the thing goes crazy. The screen flashes on and off and eventually goes blank. I have the box hooked up with the provided component cables and the tech support at Charter has been less than helpful. Has anyone else had this problem or found a solution?

Thanks

See this post (http://www.avsforum.com/avs-vb/showthread.php?postid=4594301#post4594301). It's apparently a known issue with the Samsung HLP models. It's not an issue on the older HLN models.

Yesterday I bought a Monster Home Theater Coax Video cable. Is it a good buy, and will it work with the Moxi box? I've been searching on the net since last night, and can't find any info on it. Thanks.

Ok, so I installed the S-video cable last night.

It looks VERY VERY nice on all channels above 100, and almost anything that has been recorded.

HBO, et. all is VERY crisp and clear.

I think my signal is still bad.

Any channel below 100, especially the locals, is very grainy, and literally "pulses" in cycles.

Again, anything above 100 is near perfect.

Any ideas?

BTW, I got the games this morning. Kinda cute, for a quick diversion.

-MrJST

MrJST:

Are you running your cable through any splitters or amplifiers before getting to the Moxi box?
I had all kinds of trouble with my signal from the Moxi when running it through a splitter. I finally found a solution/combination that made by cable modem and Moxi happy, but it took a few tries.

I do not think so. The only splits are in the cable box at the back of the house that Carter installed.

1 line to the upstairs living room (regular cable box)
1 line to the downstairs Den (MOXI)
1 line to the downstairs office (Cable Modem)

One thing I was thinking about, is taking my hand and tracing the cable coaxial from the outside wall to the cable box in the rear.

The cable lies on the ground at the edge of the house, tight with the foundation. I will be looking for cuts, etc.

I dont know, hopefully charter can get it worked out.

-Mrjst

-MrJST

It could very well be the cable running into the house. Do you see the same problems with the analog channels on your other sets or if you take the Moxi out of the loop on your Den TV?

Originally posted by J.R.1234
The good thing is, is that Charter gave all CSRs the Moxi boxes so they could get familiar with them, and have an idea of how to troubleshoot when someone calls in with a concern or question. J.R.1234,

If you don't mind me asking, where did you come by that information?

I ask because in Alabama, all Charter employees are required to pay full price for the DVR service. Because of this, many of the local CSRs do not have the DVR service.

Regards.

I think they started doing it here in St. Louis about 3 weeks ago. Every Chater CSR I talked to said that they had the Moxi box in their home, and had just gotten one by Charter so they could better deal with troubleshooting calls from Moxi DVR users. Even the techs got boxes. And the way one of the CSRs explained it to me, they had to wait a day so it would be put on their accounts. So I don't think the had to pay for them here. They were not supposed to get them until sometime next year. That's what I was told by them. They also said that they had to pay the customer rate for them as well.

Regards.:)

Craiger01:

Obviously MoxiGuy is hesitant to promise any future options or delivery dates, and for good reason, but I think I have an answer for you on the wireless networking. Even if the modem and home networking options are enabled you will need the USB ports active and a 3rd party device for the wireless functionality.
I guess Moxi will provide the USB wireless device for a price or recommend a certain 2 or 3 that the Moxi software will have the built-in drivers ready for that device.
It would also be up to the local cable head-end to determine if you even get that functionality any way, I would guess.

charter_hsd:

Have you gotten one of the Moxi's yet?
Would you happen to know if VOD, the ticker or games may be coming to Charter Moxi in Bham any time soon?

thanks,

Originally posted by 2thumbsup
...or did he not know what he was doing?
Most definitely he did not know what he was doing. Send me the tech's name by PM. There's a retraining scheduled for next week to get the level of knowledge and service up. (Tech's name is on the yellow copy of the work order you signed; if a name is not displayed there will be a field listed as tech #)

I had a chance to talk to an Adelphia Moxi tech because my program data wasn't updating. It turns out the DOCSIS modem config was screwed up by another tech a couple of weeks ago.

I asked him when they are releasing the next software update. He said they are rolling out an update starting next week. He said it's not the full update -- I'm not sure what he meant by that. MoxiGuy, could you shed some light on this?

asarhan,
We have a series of planned releases. They usually involve new features or refinements in the U-I. But if we can make a significant improvement on some issue that's been identified as very high priority--for example audio gaps- we don't want to wait for a scheduled major release. So we try to get the fix out as early as possible.

MoxiGuy,

I want to thank you again for all your help. We realize that we tend to bombard you with a billion questions per day, and your patience in answering them all is to be commended. I hope your company realizes how valuable you are...demand a raise!

Please let us know if we can help YOU in any way.

Thanks again,

Bruce

Originally posted by ironwill
charter_hsd:

Have you gotten one of the Moxi's yet?
Would you happen to know if VOD, the ticker or games may be coming to Charter Moxi in Bham any time soon?

thanks, I use a MOXI DVR at our office, and yes the ticker and games are available. VOD is not yet available in the areas of Birmingham that were formerly owned by AT&T.

We are considering deploying VOD in those areas, and if we do, the deployment will include both MOXI and the standard Motorola set-tops.

Regards.

Originally posted by abcward
MoxiGuy,

I want to thank you again for all your help... I hope your company realizes how valuable you are...demand a raise!
Please let us know if we can help YOU in any way.
[list=1]
You're welcome. (BTW: I rely on a lot of cooperation from our product developers, product managers, deployment managers, operations team, designers, and quality assurance team to get you the answers. I'll pass your thanks along to them.) The company is passionate about delivering an outstanding viewer experience. Your feedback is a big part of that process. So, thank you for posting and asking those billion questions.

Wanna help? invite your friends to sign up for the service. If we get enough systems out there, the company will be able to give me that raise. (and we'll be able build in even more of the features you're asking for.)
[/list=1]

I have run into some issues with the Moxi box I wonder if others are experiencing.

Let me start out by saying having DVR capabilities with HDTV is the ultimate and overall I really like the Moxi box.

I have two Moxi DVRs and I am having the same issue with both. I pause/rewind/FF a lot. I mean a real lot. I have found that after a couple of days of pausing/rewind/FF the Moxi becomes very sluggish. At first it will take a long time to respond. After a while it will take a minute or two to stop it from FF or Rewinding. Which is really frustrating? I have found if I reboot the box it fixes the problem for a day or two.

Both boxes have the same problem. I wonder if it is a bigger problem for me because I basically only use them for football and I pause/Rewind/FF so much.

I believe there is some kind of memory leak situation with the software. Curious if this has already been reported and if other are experiencing the same condition.

I am having other issues but I want to rewire through my AMP before discussing as I want to be sure they are issues with the box and not signal strength.

I look at the Moxi DVR as being version 1.0. I love the Moxi but there is a lot of room for improvement. I purchased one of the very first Tivos. What was amazing about the Tivo is that it was a very polished product from the beginning. There were few bugs through the years and none show stoppers.

I have had Tivo for several years and I can’t believe what a difference two tuners makes with the Moxi. I did not realize how deprived I was

-Jym-

Originally posted by Jym
I have run into some issues with the Moxi box I wonder if others are experiencing.

"...after a couple of days of pausing/rewind/FF the Moxi becomes very sluggish. At first it will take a long time to respond. After a while it will take a minute or two to stop it from FF or Rewinding. Which is really frustrating? I have found if I reboot the box it fixes the problem for a day or two..."

-Jym-

I'm also seeing this phenomenon, and occasionally during very long FF's the Moxi will completely lock up . Rebooting helped...so, I just reboot and continue. Not sure what else we can do at this point.

I just wanted to borrow this space to thank both MoxiGuy and charter_hsd for being so helpful and informative, at least for me.

And for MoxiGuy, my 2 cents on the Moxi are pretty similar to most others, more space and the functionality to plug any USB external HD and copy content to it and be able to then label and store it. Kind of like VHS, just a million times better and more expensive.
I do like the Moxi menus, but also would appreciate a Replay style grid and also options to record at different compression rates, so news shows can be really crappy and take up less space etc...

Thanks again to both of you, it makes a world of difference to have someone on the inside to make suggestions (vent) to about their respective products/services.

Originally posted by ironwill
Craiger01:
I guess Moxi will provide the USB wireless device for a price or recommend a certain 2 or 3 that the Moxi software will have the built-in drivers ready for that device.
It would also be up to the local cable head-end to determine if you even get that functionality any way, I would guess.

Why you will use a USB wireless network device if Moxi have an ethernet port that has more speed than USB ports?

The USB ports supposed will be use with keyboards, usb storage media, etc.

Trade

Moxiguy

One feature that the find by category needs is a colored tab when we scrooll the list of them, this color tab will indicate if the program is showing today because reading the each tab is more stressfull, maybe the tab color could be different by day in that way we know when is the showtime.

In the info bar when scroll the programs schedule in that channell, I need click OK in each one to see the show info and later close to go the next program, be more easy is when scrooll the show info appears and change with each show selection.

TRADE

Originally posted by trade
Why you will use a USB wireless network device if Moxi have an ethernet port that has more speed than USB ports?

The USB ports supposed will be use with keyboards, usb storage media, etc.

Trade

I am assuming some people may want to use a wireless network which is why he was asking about it and Moxi has mentioned the future support for a wireless Access Point.

Originally posted by tnili
The biggest issue that I have with MOXI right now is the remote. I use a MX-500 universal remote to control my AV gear and I wanted to add MOXI to the list of devices that it controls. I was able to learn all the keys on the MOXI remote but using the MX-500 to control MOXI proved unreliable and frustrating. Some of the fucntions worked while other required pressing and hold the button down, while some refused to work altogether.
I read in another post that the MOXI remote uses a different kind of IR signal that does not fully work with learning remotes.


I'm seeing the same sort of thing trying to teach my Onkyo universal remote all the Moxi codes. Strangely, I've got it to learn every button I need on the remote except one: the OK button. It just doesn't work. Anybody get their remote to learn the Moxi's OK button?

Great box overall though. I got it installed Saturday via Charter and I've been having a ball with it. My biggest beef is that the storage space is way too small. You record an HD footballl game and practially half your storage is shot.

Thanks,
John

My Sony Remote Commander AV-3000 learned every single code flawlessly.

Originally posted by ironwill
I am assuming some people may want to use a wireless network which is why he was asking about it and Moxi has mentioned the future support for a wireless Access Point.

IronWill

Sorry, maybe my sentence was not precise, I am referring to Acess Point too, why use USB Wireless AP when the Ethernet Access Point are more faster, maybe the TIVOs former users have this device, and the Wirelles device that Moxi show in its panflets is a Dlink Ethernet Acces Point not USB.

Maybe the USB is more harder to support?

TRADE

We are planning to use an out-board access point connected through the ethernet port. (Naturally, if you have a wired ethernet network in your home, you can use that as well).
Trade: In find-by-category, the top level programs are all airing in the next 24 hours. When you dig one level deeper (MORE...) you get the next two weeks. Are you asking for colored tabs on the second level?

Moxiguy.

Hey my brother found a bug with the blackjack game. When you doubledown the game freezes. Has this been reported? If not, can you check into this?

Thanks,

Mark

Sorry Trade I see what you were talking about and that would so much easier to support that any USB access points.

charter_hsd:

One last question, at least for today, do I need to do anything to get the ticker and games, because they have not downloaded or been enabled on my box yet.

Thanks,
Will

Originally posted by ironwill
charter_hsd:

One last question, at least for today, do I need to do anything to get the ticker and games, because they have not downloaded or been enabled on my box yet.

Thanks,
Will PM the MAC ID of your MOXI set-top and I'll check your account.

Regards.

Originally posted by MoxiGuy

Trade: In find-by-category, the top level programs are all airing in the next 24 hours. When you dig one level deeper (MORE...) you get the next two weeks. Are you asking for colored tabs on the second level?

Well if are two weeks not has sense colored tabs by day, but yes I will prefer have a red color tab to highlight the programs of today, because by example I go to Documentary instead see the first level with all the channels stuff.

What is the sort order of the second level I assumme that will be the channel and later the day. maybe will be better sort all by date and channel later, so we can see all the programs presenting at that moment.

Additional will be cool has one category to the Channels in Spanish, by example with my Adelphia SoCal service when I go to the Kids category list Cartoon Network, Nikelodeon, etc but omit Toon Disney in Spanish (608), and seems that other channels in Spanish in other categories too, if we can have our Spanish category will be great.


TRADE

Thanks, Trade.

We're planning to have customizable category filters in a future version. Having a Spanish language category is a great idea. Gracias mucho por la sugerencia.

I've noticed a couple of glitches in the last few days (meaning I just noticed them, not necessarily that they just started happening). These aren't complaints, just helping you guys troubleshoot the bugs.

In the channel list, some groups of channels are listed twice. I can't necessarily make it happen consistently but it seems like it occurs when I start scanning channels at the beginning (channel 2) and shows up about the time I get close to channel 120 or so. For example, channels 128-137 (which happens to represent 3 consecutive channels in our listing) shows up twice, one right after the other in sequence. If I arrow up or down through this duplication, the channels adjacent to the one currently highlighted "blank out" and there's just empty space showing until I highlight that space.

Second, sometimes when I page up/page down through the channel listings, a group of about 3 channels doesn't show - again, there's just a blank space. This is resolved by hopping to the next "page" and returning to the page that previously had blank spaces (they are now filled in with the correct channels). This behavior has been present through at least 2 software upgrades.

Finally, the ticker forecast skips Friday if the current day is Thursday. At least it has for the last 3 or 4 weeks. I have not observed this odd skipping behavior on any other day of the week. My ZIP code is 35216, if that's needed.

I am on the software version that introduced the HDTV category, for what it's worth.

Rampage522:

Thanks. QA is on the case. Sharp eyes. GlendaleHDTV had reported the ticker skipping a day in forecast back on 11/3, but we couldn't reproduce it. If it's true that it only happens on Thursday, that would explain things. It may take us a week to run this down (Thanksgiving off and all that. We may not be squashing bugs this Thursday, but we'll hold a thanksgiving thought for all the participants on this forum.)

Originally posted by MoxiGuy
Rampage522:

Thanks. QA is on the case. Sharp eyes. GlendaleHDTV had reported the ticker skipping a day in forecast back on 11/3, but we couldn't reproduce it. If it's true that it only happens on Thursday, that would explain things. It may take us a week to run this down (Thanksgiving off and all that. We may not be squashing bugs this Thursday, but we'll hold a thanksgiving thought for all the participants on this forum.

The behavior I noticed (skipping a day on the forecast) definitely wasn't a Thursday only anomaly. I haven't checked it lately to see if its still doing it, but will try to this week.

Does anybody know if or when charter in St. Louis will give us the ticker?

2thumbsup
I live in STL and my Moxi has the ticker. You may want to call charter and see if they can update yours.

I don't think that ticker is anything to get excited about! Reduces the program to about half the size, to much bordering around everything!

why can't it just be along the bottom edge with no border around the sides??

MoxiGuy said that one of the upcoming updates would reduce the size of the ticker to take up less real estate along with a bunch of other stuff

Hi everybody, I’m new to post but have been lurking around for a few weeks reading others experiences. I thought that I might chime in with some of my own. Charter rolled out Moxi last week in Janesville, WI. I got mine on the 17th. The features are great, although I have run into a few bugs that I would like to get straightened out. Any advice would be appreciated.

My on-demand (SVOD) does not work. I can see all the programs, but I am not able to access them.

The picture quality on the analog channels is significantly less than what it was with the Motorola 5100 HD box. Charter put in an amp that helped, but it is still an issue.

Channel 783 ESPN HD has the wrong information, it displays NHL/MLB pay-per-view. When I try to watch 783, I can only navigate to it by going to channel 777 and going down a channel. If I try to use the preview selection with the arrow keys and the OK button the MOXI locks up for about 2 minutes.

Channels 780, 502, and 552 display "No Program Title Available" and list no info.

On multiple occasions the MOXI has changed itself to channel 2, it seems to happen after a recording has been completed.

I would love to see DVI support. The DVI signal cuts in and out right now but while it is on it looks much clearer than my component connection.

My ticker and forecast works fine, most of the games work too (a few show "coming soon").

I see the potential for this to be an amazing service and hope that these bugs are things that can be worked through. I love the fact of being able to try a piece of new hardware out for $6.00 extra a month. I understand small issues are inherent in a rollout of a new product. If I can get this stuff resolved through Charter, I will be a happy camper.

Originally posted by atomicdogg
2thumbsup
I live in STL and my Moxi has the ticker. You may want to call charter and see if they can update yours.

I can concur on this. I have had the Ticker and Games choices for a long time now. However, like someone above me posted, the ticker is something I probably will never use again...I just dont find it very useful.

However I will do backflips when VOD is available via the Moxi. And of course the native pass-thru will be welcomed as well.

Keep the updates coming Moxiguy!!!

Has anyone heard any plans to incorporate a web browser? Not that it would be as robust or useful as a PC, but seeing as the necessary hardware is already in the box it might be a handy option. The reserved for future use button on the remote could open the web browser. One more feature that I wouldn't mind seeing incorporated.

pack04,
We're working with your local Charter office to resolve channel lineups. Browser is technically possible, as you point out. We have had a couple of working prototypes. Not currently planned for a release. Lots of things have higher priority.

MoxiGuy,

I recently got my Moxi and I love it...so much so that I talked my Dad into getting one as well! He is enjoying his, with one small problem...he can't seem to get the Moxi remote to control his TV's volume. We've tried all the codes for his brand of TV (Zenith), but nothing seems to work. I've also tried cycling through all the codes as instructed in the manual, but to no avail. It gets kind of frustrating for him to juggle 2 remotes, especially since different volume levels are often experienced on different channels.

Is this something that can be fixed with new/updated codes, or is he SOL? BTW, he has a newer model Zenith LCD (E44W46LCD).

Any help you can give would be appreciated. Thanks!

. . . . "Remote Control Area" there's a post that claims the Sony MX500 was able to learn all of the MOXI codes but that's the only one I've heard of that can do it. How 'bout it guys? Anybody successfully progammed ANY remote for the 9012? I've GOT to get a universal remote (the 5 remotes I have to deal with are driving me NUTS) but I don't want to get one that won't run the 9012.

Correction - Sony VL900 may be able to learn the codes as well.

I learned the codes successfully into my VL900, although it took multiple tries and I still tend to use the moxi remote anyway because I like the layout a bit better and it seems to respond a bit better (at least when I first got the box - before the last major performance upgrade).

- Rick -

My Sony AV3000 remote learned every code without problems at all

Will the Moxi work through an AMP?

-Jym-

Just did my first couple installs today out of the madison headend... No real issues, except a plea from a customer to integrate the native-mode passthru.

You see, he has a 4:3 HDTV, which auto-squishes when it gets 1080/720 signal. So, he eaither has to look at letterbox all the time (although it's still technically in proportion), has to look at 480i (not a real option with HD), or manually switch.

Other than that, no real issues short of the fact that these are kind of new here, and there's alot to go thru with the customer and making sure dispatch enters modems/box ID's/etc in the right places.

MoxiGuy, have they ever hought about using the grid format for the TV Guide like DirecTV and DishNetwork's? Just curious why wouldn't the web on the Moxi be important. I think cable would get alot more subscribers to high speed internet. I use the Internet but I don't use half the stuff a PC is designed for like games, music, photos ect. I used to like video games but I'd allways get stuck in the middle. Then think I wasted my money on the game. :) I think all I'd need would be Charter HDTV and Pipeline on the Moxi. I'd have those on a widescreen HDTV. :) I even think you could just use the Moxi remote to do the web on the Moxi with those arrow buttons around the OK button then put the web site in a favorites folder and use the arrow buttons to scroll through the web page. Or hook a wireless keyboard and built in mouse to those built USB ports. I think I'd love to work for Digeo. :) MoxiGuy are you going to CES 2005 and demonstrate the BMC 9022D?

Craiger01,
Yes, a bunch of us from Digeo will be at CES and we'll be showing the 9022D and Moxi Mate in the Motorola Booth. Not saying web browser isn't important. Just that we think some other things are more important. We're relying on forums like this to help us prioritize features. If you think something is important, let us know. We look at enhancement requests regularly.

Mr. Beetle,
Native mode passthrough won't change the way 1080i material appears on a 4:3 HDTV. It will, however, ensure that 480i material displays properly, filling the screen. Welcome Madison

Would love to have an option in "Settings" to take out parts of the Moxi Menu that I don't want. I could flip through the Moxi Menu much quicker if I had menus that I didn't need such as "music" "intro to moxi" "games" "ticker" "kids" disappear. Individual preferences may vary.

I might understand if the company doesn't want people to forget about parts of the menu and not allow this option.... if thats the case then you could add a selection in the Moxi menu that would have all the stuff that you disabled. You might still be able to access these menu items. You could call it the combined menu or something.

Also .... like many others... want resolutions to be easier to switch to or channels to pick the appropriate resolution.

I have found a couple of minor bugs. Here is one that is a little iriitating.

Steps

- Record a show such as a football game
- Start watching the show you are recording before it has ended. So you are like 2 hours behind it ending.
- Pause the show
- Watch something else or whatever
- When you return to watching the original show it will not resume where you were. You have to FF through the entire show. With out the ability to skip in chunks this sucks.

I have noticed that it only seems to be a problem if you are recoding the same show that you are watching. Once the show gets done and then when you watch it does not seem to be a problem.

Could Moxiguy or someone else who works on the Moxi tell me if the Moxi will work through an AMP. I want to know for sure if this is an issue.

Thanks!

-Jym-

Originally posted by Jym
Will the Moxi work through an AMP?

-Jym-

Do you mean through a receiver? Sure. It provides optical and RCA digital audio outputs for that.

John

Jym,

I've experienced the same thing -- yeah, it's sort of annoying.

I do want the 30 sec skip back. However, with the skip button set to 15 minutes it makes FF much easier. Unfortunately, you have to remember at what time you switched channels.

After the latest upgrade (to 3.0.something) I no longer get the little click sound when navigating the Moxi menus. I checked the setting and it's not muted. Anyone else experience this?

John

Originally posted by JohnnyHK
After the latest upgrade (to 3.0.something) I no longer get the little click sound when navigating the Moxi menus. I checked the setting and it's not muted. Anyone else experience this?

John

Have you tried a channel that isn't broadcasting Dolby? I don't think it will work with that but will with the others.

Originally posted by MoxiGuy
Craiger01,
Yes, a bunch of us from Digeo will be at CES and we'll be showing the 9022D and Moxi Mate in the Motorola Booth. Not saying web browser isn't important. Just that we think some other things are more important. We're relying on forums like this to help us prioritize features. If you think something is important, let us know. We look at enhancement requests regularly.

Mr. Beetle,
Native mode passthrough won't change the way 1080i material appears on a 4:3 HDTV. It will, however, ensure that 480i material displays properly, filling the screen. Welcome Madison


Well your already adding one the DVD player, that's cool. That next update should solve some of the fuzziness problems on the analog channels? Ever thought about adding the grid style program guide?

Originally posted by tcfila
Have you tried a channel that isn't broadcasting Dolby? I don't think it will work with that but will with the others.

Ah, that's probably what's going on as I've only been watching HD channels lately. I'll check that tonight.

Moxiguy, if that's true that might be a good thing to add to the Viewer's Guide somewhere.

Thanks,
John

Moxi Guy,

I would love to see a new true universal remote that can control TV, DVD Player, Audio system. Or at the very least, it be a true learning Remote. This would help alleviate the issues many are having with trying to teach the Moxi commands to other "learning remotes".

Thanks,
Chris

For what it is worth here is the response I received from Charter on my Moxi/HDTV questions. None of the problems that were supposed to be corrected by the new signal sent to my Moxi were fixed. That’s all right, I’ll just be patient and keep checking back with charter over the phone. I thought some of you might be interested in the responses given.



> Thank you for contacting us. We appreciate the opportunity to serve you.
>
> I apologize for the problems with your DVR. I will try to answer the
> questions in the order you posed them...
>
> 1. The VOD/SVOD feature of the DVR is still being tested. We are still
> working out the bugs with that service. I sent an update to your box that
> I hope helps. There was also a balancing issue on the account that I
> corrected for the VOD problem.
>
> 2. The signal quality may not be perfect if there was a signal problem
> before the box was installed. The DVR has two digital tuners in it to
> allow you to watch/record multiple shows at the same time. You will want
> to contact us via telephone to set up a service call and have someone look
> at the signal levels and repair anything that may not be working properly.
>
> 3. This issue should be corrected by the new signal I sent to the DVR. If
> it isn't, hold the power button in on the DVR (lower right hand corner)
> until the screen turns black. This will reboot the DVR. If that doesn't
> help, the above service call will have to take a look at the issue.
>
> 4. 780, 502 and 522... those issue should be resolved by with the signal I
> sent. If it doesn't fix the problem, the service call should help with
> that also.
>
> 5. There will be an update that is sent out at the end of December or the
> beginning of January that will fix the issue with recording with the DVR.
> This issue was caused with the last update Moxi sent out and should be
> corrected with the next one.
>
> 6. DVI support should be enabled with the next update from Moxi or the
> update after that. There has been a delay due to potential copyright
> problems (copying data from the DVR to a DVD recorder.)
>
> 7. FOX HD is the question on everyone's mind. We are in negotiations with
> Fox. Here is the latest I can send you:
>
> We are in negotiations with WMSN(the local Fox affiliate) - which is owned
> by ISnclair Broadcast Group - to carry their HDTV signal. Unfortunately,
> the local affiliate wants Charter and our customers to pay them extra to
> carry their signal. No other broadcasters - WISC, WMTV or WKOW receive
> payment from us and our customers. While the local station is shouting
> that it's free over the air, they want to charge our customers for it. We
> don't believe it's fair to our customers to have to pay for a "free"
> signal. We hope that the local station will soon realize the benefit in
> joining the growing lineup of broadcast stations we have in HDTV. We also
> hope that there will still be room on our lineup when they finally make
> that decision.
>
> If you are still experiencing problems, or have any further questions or
> concerns, please contact our high speed internet technical support at the
> appropriate number below. We are available to assist you 24 hours a day, 7
> days a week.
>
> PHONE NUMBERS:
>
> Wisconsin, Northern Minnesota and Northern Illinois Customers
> 1-800-581-0081
> Michigan Customers 1-800-545-0994
>
> Thank you for choosing Charter Communications.

Pack04 - For what it's worth, I work out of the madison headend for charter... I may be able to help a bit.

2) Since the boxes have, effectivly, a 3-way splitter inside... they need to be hit with a bit more signal than the old boxes. A combination of this plus the analog-to-digital conversion causes the analogs to look a bit grainy.

Even will great signal, they will still look worse. (For what it's worth, TIVO will look the same)

4) 502 (I assume 552), and 780... These are all channels that are broadcast at 256QAM (which needs a better signal/noise ratio) and happen to reside on an ingress frequency. I don't have my list with me, but I believe it is the digital WB carrier. Basically, WB leaks into the cable somewhere (usually in-house) and causes interference. Things may have been perfect before, but with the addition of the internal split you may be just running short on signal, so the noise can overtake it.

7) Fox.. I wish I knew. Rest assured, we are adding (at least out of madison) up to 4 new HD stations at the beginning of next year. It is unknown if we will reserve the space for fox. (For what it's worth, we were told that there is NO sinclair HD station in any market on cable/sat)

If you select Dolby Digital output and use a digital connection to a home theatre receiver, system sound effects will not play while listening to any program in Dolby Digital. There is a note to that effect in the settings countrol for Audio Output. Good catch. Johnny HK: We need to add it to the printed docs. Thanks.

Originally posted by MrBeetle


4) 502 (I assume 552), and 780... These are all channels that are broadcast at 256QAM (which needs a better signal/noise ratio) and happen to reside on an ingress frequency. I don't have my list with me, but I believe it is the digital WB carrier. Basically, WB leaks into the cable somewhere (usually in-house) and causes interference. Things may have been perfect before, but with the addition of the internal split you may be just running short on signal, so the noise can overtake it.



MrBeetle,

Thanks for your insight and yes 552 has the same problem as well. When you state the digital WB carrier, what do you mean by this? Is this issue one that I should try to work with Charter reps over the phone, wait it out and see if things change, or take some other corrective recourse. I did have an amp put inside before the line goes to the Moxi. The service tech said the signal was coming thru (after the amp) at +18. I am not sure if this information is of any use, although it seemed it may be relevant to the question. Thanks again and I am very happy to hear more HD channels are being added in the near future.

Originally posted by bwilcox
. . . Anybody successfully progammed ANY remote for the 9012?


My MX-700 learned all the codes without any problems.

I've been reading about the problems with audio drop out. Charter is coming out next week to look at it. I'm sure their solution will be to swap out the box but it sounds like it may be a software problem? I lose audio when switching channels adn it seems half of the recorded programs have no audio.

Originally posted by Joe Smith
I've been reading about the problems with audio drop out. Charter is coming out next week to look at it. I'm sure their solution will be to swap out the box but it sounds like it may be a software problem? I lose audio when switching channels adn it seems half of the recorded programs have no audio.
I had the same problem, and found out in this forum that it was a software problem. I had my box switched out 3 times, and it did it on every one. But, it seems to have calmed down in the last two weeks. I think they sent out an update that has been working on the audio dropout, so don'rt fret. Let them change out your box, and keep the faith. Also, make sure the Secondary Audio in your Settings is not enabled. That also could cut out the sound on some channels. :)

My AMP question pertained to the cable being run through an AMP. I am having problems that seem to be signal strength issues. I want to run the cable through an AMP before sending the HDTV signal to the two DVRs. I wonder if the AMP will cause problems with the 2 way needed for the Cable modem in the Moxi to work.

I know with Pipeline we were never suppose to use an AMP. Would have thought this was true with the Moxi also. But I have a friend who swears that this Moxi is running through an amp.

My Moxi does not have 15 minute advance. It does not have 30 second advance. The advance button does nothing. This is true on both my DVRs. So the bug I reported earlier is not helped by having a 15 minute skip.

I am probably the only one but I would prefer a 15 minute skip instead of a 30 second commercial skip.

-Jym-

Jym,

A Charter service tech put an amp in my house, running to the moxi. I saw some improved picture quality ("blockiness" is lessened). I have not experienced any new problems with the amp in place.

Bonger,
Looking into your question. Don't know offhand.
MoxiGuy

Thanks Pack04.

-Jym-

I've read through many of these pages, and now I get what the problem is. I ordered Moxi through Adelphia in So Cal. First attempt failed when the installer opened the box and saw a note on it that said box didn't work. Second attempt the next week sort of worked -- for a short time. I had no idea that all the channels would be in wide screen 16:9. My existing HD box Motorola 6200 can distinguish between the HD channels which belong in 16:9 and the regular channels which I watch only in 4:3 (with bars on the side of my 50" LCD projection) because I hate the stretching feature especially on old movies and on live sports. In addition to the squished images, the PQ on the regular channels was awful. The installer said I could change to 4:3 each time I wanted to watch a regular channel. That would be a huge hassle to switch back and forth and impossible for wife to do, so I said forget it and install the Moxi on the bedroom tv which isn't HD and is 4:3. Apparently, unplugging the Moxi caused a short, with installer saying they're very delicate. Wow, just from unplugging? So next week, will be third attempt in which they'll install it in the bedroom with no HD. Now I understand that this problem is called lack of native mode pass through. And if I understand correctly from the Moxi guy expert, this problem should be solved in a couple of months. When they solve that, and when they enable me to use my DVI, then I'll put it on my HD system. At that time, I'll figure out the last important step -- whether I can program the Moxi remote functions into my URC 200 Automator (which I've painstakingly set up to do everything else perfectly). When someone finally gets the updated Moxi with native pass through from Adelphia in So Cal, please post so we'll know. Thanks. In the meantime, at least I know I don't need the dvr to catch the PBS HD programs -- BECAUSE THE SAME ONES ARE REPEATED EVERY FREAKIN' DAY: whales, Dead Sea, Ayers Rock, churches of Buffalo, Eastman House -- enough already.

Originally posted by J.R.1234
I had the same problem, and found out in this forum that it was a software problem. I had my box switched out 3 times, and it did it on every one. But, it seems to have calmed down in the last two weeks. I think they sent out an update that has been working on the audio dropout, so don'rt fret. Let them change out your box, and keep the faith. Also, make sure the Secondary Audio in your Settings is not enabled. That also could cut out the sound on some channels. :)

This is interesting. Yesterday all my Analog Channels (1-99) lost all audio.
I called Charter and the tech said that they had never seen this. I have
had problems with audio being off on one or two channels before with
Charter, but this was a new problem that has to be related to the
9012. They had me do a reset from the front panel, but that didn't
fix it. Later I unplugged the unit and waited about 15 sec and then
plugged it back in. That seemed to fix it. I hope this isn't a reoccurring
problem!!

Originally posted by dougsteve
This is interesting. Yesterday all my Analog Channels (1-99) lost all audio.
I called Charter and the tech said that they had never seen this. I have
had problems with audio being off on one or two channels before with
Charter, but this was a new problem that has to be related to the
9012. They had me do a reset from the front panel, but that didn't
fix it. Later I unplugged the unit and waited about 15 sec and then
plugged it back in. That seemed to fix it. I hope this isn't a reoccurring
problem!!
I have not had that problem. That may be a signal issue. Have them come out and check your signal to the box, because as was posted earlier in the forum, it may take a stronger signal to keep the box up and running. I had to have them come out and boost my signal because it was too low, and that plus the updates seemed to have calmed down the audio problems, even though it still happens on occasion.:)

For what it's worth.... there is NO way that losing audio on all channels is a signal issue...

So sorry I was wrong. I won't post that again.

The problems that I was having with channels having no inforamation and ESPN HD showing MLB/NHL PPV, are gone as of last night. I am assuming an update was sent out. Thought you might be interested MrBeetle.

I have had the audio cut out trouble at times too and the way I've been able to fix it is to pause TV for a second and hit play and all works again.

Good Morning all!

The Charter Technicain just left.

Come to find out, there were THREE, yes THREE inline splices between my MOXI and the box on the back of the house.

He stated that "We will be discussing this at the monday meeting".

Anyway, he ran fresh cable from the back of the house all the way in, and to the MOXI.

We still have some "Ingress" on 2 or 3 local channels (DAMN YOU WB NETWORK & FOX!) but it is signifigantly better.

Some things he mentioned:

Charter in Rosemount / Rochester will be going 5 MB Down, 384 MB up on thier internet by 12/31.

A couple more channels are coming.

Office Tech Rumor is that the "New Moxi's with DVD Burners" will be in the office for beta testing by senior techs in Mid Februaury...

That last one I have some trouble with... Is there any truth to that?

Anyway the tech was really "High Speed" and took care of everything he could. Signal is VERY STRONG to the MOXI, as well as the cable modem.

The SVIDEO and everything is hooked up correctly.

BTW, I gave him the link to this forum. There is a good chance he may stop by and contribute...

FINALLY, a KNOWLEDGEABLE Charter tech that knows his stuff, takes care of his customers, and gives his best at every call... Its so refreshing.

Hell, he even gave me his e-mail, and said e-mail him directly if I have ANY issues at all.

Nice Guy.

Have a great weekend!

-MrJST

MrJST:
Does he know any equally dedicated Charter guys in Mankato? I've had pretty good luck over the years I must say but that would be nice to have one that dedicated who could give me a straight answer on a couple questions I have.

You know, its really sad too.

I have called charter 5 times (about 2 minutes apart) on some issues and have gotten 5 different answers.

Some are good folks, and some are just worthless.

He did state though, that the senior techs have revolted, and are forcing all of the "contract installers / techs" to work closer to the offices. The senior techs were basically tired of having to go out to the long calls to clean up the work of the contractors.

The senior techs would rather now take the remote calls, and get them done right the first time.

MOXI BOX! MOXI ROCKS!

Reference the audio drops. It seems to only affect the analog Chanel's. I have rebooted but it is hit or miss whether the audio works. It is hard to convince the wife about this great new technology when the first time she records something it has no audio. They are coming Tuesday to see what the problem is.
P.S. My signal strength is fine

Joe,

WRT no audio on analog: check the setting under Secondary Audio (SAP). Be sure it's set to Disable. Many channels have the SAP carrier turned on whether or not they are actually broadcasting a SAP sound track. If Moxi tunes to a silent SAP track, it wil be silent. (If the channel actually switches off the SAP carrier when there is no SAP track, then Moxi will switch over to the main audio. One more note: when you change the SAP setting, you need to change channels to be sure it takes effect.

Moxi Guy:

When I use the optical digital out I get noticeable fuzz to my subwoofer (during mute) It should be completely silent -- I don't think it's a problem with the receiver. Is this a known problem or just mine? Thanks

BTW It happens with coax digital out and only happens with 2 channel material. Thanks.

grendyl,

I haven't heard this before. I'll check around after the weekend when I'm back in the office.

If you are muting your receiver and there's nosie, that's very mysterious. What happens when you mute on other audio sources? (I'm using optical out and don't have this issue.)

It only happens with my Moxi unit, I seem to have it with both digital outputs.

MoxiGuy,

Here's another suggestion for you. Can you provide a new setting to either disable or dim the green LED clock on the face of the unit? It's pretty bright and can be a bit distracting at times. My preference would be some sort of "auto" setting where the clock is displayed while you're using the remote, but then turns itself back off after a few seconds of inactivity (like my Panasonic DVD players do).

Thanks,
John

What I would like to see is the option of instead of displaying the clock, have the currently-being-viewed channel displayed. It's a pain figuring out what channel you're watching some times. I'd like to see "I'm on channel 153" at a glance. The clock is extraneous for me -- I've got a nice digital clock (with big, easily-readable digits) right above my entertainment center already.

Note that this would be the channel currently being viewed, NOT the channel currently being recorded (and if you're watching a prerecorded show, display "DVR" or something)

I have had Moxi with Adelphia in West Hollywood for about 2 weeks. I love it. No real problems. I have been trolling this board for weeks, and it is nice to know that Moxi is so passionate about their product. I do not have a technical suggestion, but since this post seems to have a direct "bat phone" line to MoxiGuy, I figured I 'd post my suggestion here. We are all electronics geeks. I view my DVR as yet another component in my a/v system. There is one problem...all my equipment is black, and the moxi box is grey/silver. I know the new wave of TV's etc. are silver, but perhaps they could offer a black "skin" for the Moxi box--I am sure others have the same problem. I love my Moxi box but it is this grey satellite in a sea of black...it just bugs me. this might need to be directed at Motorola, but MoxiGuy, what do you suggest--does Moxi plan on putting out any black boxes in the future?

One other suggestion, maybe switch to the grid format for the channel listings. Then that way you could allways see three or four hours out on the whole screen instead of clicking the right arrow to view them and when their on the main listing below to the right their small. Plus you could see several channels all on the same screen. Maybe you could have the option to switch to either the way the channels are listed now and go to the grid format and keep the setting you want all the time. The TV window could be at the top of the grid.

Guess I should apologize first, this may have already been covered in the many pages before. But...

I have had my MOXI for a couple days now and the ticker function doesn't work. I have tried the following:

1. Manually set to update entitlements and rebooted.

2. Called Charter customer service.

Nothing they or I have done has enabled it. They actually want me to bring in the box to be replaced.

Any ideas of anything else I can try before taking the time to unhook and carry back to them?

Jason

Originally posted by RacerX3254
I have had my MOXI for a couple days now and the ticker function doesn't work.... questions:
[list=1]
Did Ticker ever work for you?
Do you have games?
Is everything else working?
[/list=1]

Originally posted by MoxiGuy
questions:
[list=1]
Did Ticker ever work for you?
Do you have games?
Is everything else working?
[/list=1]

No
No
As far as I can tell everything else seems to be working.

Originally posted by RacerX3254
I have had my MOXI for a couple days now and the ticker function doesn't work. I have tried the following:

Any ideas of anything else I can try before taking the time to unhook and carry back to them? Yes, PM me the MAC ID of the MOXI box and I'll check the settings on your account.

Regards.

Originally posted by Craiger01
One other suggestion, maybe switch to the grid format for the channel listings. Then that way you could allways see three or four hours out on the whole screen instead of clicking the right arrow to view them and when their on the main listing below to the right their small. Plus you could see several channels all on the same screen. Maybe you could have the option to switch to either the way the channels are listed now and go to the grid format and keep the setting you want all the time. The TV window could be at the top of the grid.

Please for the love of god do this! I've had my Moxi for over a month now, and this is the main thing I don't like about it. I have found quite a few other bugs, let me know if you want me to list them out. All in all, I have had a positive experience with my Moxi :)

Originally posted by Eyecannon
Please for the love of god do this! I've had my Moxi for over a month now, and this is the main thing I don't like about it. I have found quite a few other bugs, let me know if you want me to list them out. All in all, I have had a positive experience with my Moxi :)

This is also one of the items on my list. Other items are: more recording capacity, native pass thru, picture quality, and the elimination of unwanted/unused Moxi Cards (ie, Kids Programs, Music, etc.)

I would be interested in the bugs that you have found to see if they are the same problems that I am encountering.

Something I noticed today: the Favorites tab is showing channels I rarely (if ever) view, and is not showing channels I watch all the time! For example, my daughter watches Noggin (128), Disney (27) and PBS (4) at least once a day, and none of these are on Favorites. I watch mostly network TV and cable news channels, and these channels don't show either.

All the Favorites does display is channels in the digital tier (120 and higher), and many are channels I don't frequent.

I've noticed something weird the last two times that I was recording two shows at one time:

Tonight, at 8:00 pm I had series scheduled to record on WB and ABC. At 7:59 I got the reminder message to switch to one of those channels or I wouldnt be able to record. So I switched to the ABC channel. As the clock switched to 8:00, my moxi switched my channel to the WB show instead. I tried repeatedly to manually change to the ABC channel but the moxi wouldnt ever let me change, even though it was one of the two channels being recorded.

Any know what the problem is?

Thanks, Bruce

One thing I would like to see is an option that would let you tape a block of shows from a series without having to click on each individual show. So, say I had recorded Dallas for a whole week. I could hit an option the would say Play All so that I could record them to VHS in a marathon format. That way I could just put the tape in, press that, and go take care of whatever business I had to knowing that the tape would get all 5 or 6 episodes, depending on how I had it set up.

Originally posted by abcward
Tonight, at 8:00 pm I had series scheduled to record on WB and ABC. At 7:59 I got the reminder message to switch to one of those channels or I wouldnt be able to record. So I switched to the ABC channel. As the clock switched to 8:00, my moxi switched my channel to the WB show instead. I tried repeatedly to manually change to the ABC channel but the moxi wouldnt ever let me change, even though it was one of the two channels being recorded.
Not sure I'm following. Tell me if this fits your experience: The note that comes up doesn't ask you to change the channel. (Moxi will change the channel on its own.) The note just asks if it's ok for the software to switch channels. If you want to go ahead with the scheduled recording, just press OK on "Record" (or do nothing). If you'd rather keep watching the channel you're on, press OK on "don't record."

If I'm understanding what you reported, Moxi had already slated recording the ABC show on the tuner that you weren't watching. It was planning to tune the tuner you were watching to WB. So when you went and changed the visible channel to ABC it wasn't really helping Moxi get your shows. Moxi had to switch that channel to WB.

As for not being able to switch, I need more info... how did you try to switch channels between ABC and WB? (there are several methods) and what happened? Did you get an error note?

MoxiGuy

MoxiGuy, the only real issue I am having is that when both shows are recording I am unable to change channels between the two recording shows. Last night, while both were recording I wanted to watch the ABC live.

I tried two different methods to tune into ABC:

1) I tried to manually type in the channel of 12 and hit ok. When I did that, nothing happened.

2) I tried going into the Moxi Channel Listing and selecting channel 12 from there. Again, nothing happened.

That, in a nutshell was my issue. PM me if you need anything further. Thanks.

Bruce

Originally posted by abcward
[B]MoxiGuy, the only real issue I am having is that when both shows are recording I am unable to change channels between the two recording shows. I'll look into this. Meanwhile here's a workaround: go to the RecordedTV card in the menu and pick out the show you want to watch. (It will e marked with a red dot, indicating that it is currently recording. Instead of an actual running time, the duration will be listed as "in progress."

MoxiGuy,

The whole channel listing thing is a good idea, Also I would love to see a way to set that "non used" button on the remote to be able to set to anything I want (like the Channel guide or something" I had this on the remote for my last digital box and the girlfriend liked it as did I. Its a pain sometimes when your in a hurry and you push MOXI and its on a different card.

I also like the idea to have the option to get rid of cards I dont use. like I dont have HD(nor do I need it) I HATE sports. I dont have kids, etc. etc. etc.

Basically give more customizing options. give us SOME control over the cable companies LOL. (no offence Mr. Beetle)

lemme know :-)

Originally posted by 98redvenge
...Its a pain sometimes when your in a hurry and you push MOXI and its on a different card.

Tip: If you press Moxi and you don't wind up on Channels, just press it again. (You can use this anytime you are in the Moxi Menu, as a shortcut back to the home position.)

As for your other ideas... thanks. More customization is high on our list for future versions (beginning later next year).

Moxiguy.

Great tip I guess I didnt even bother trying something like that. Thanks. That works too LOL

Your great!! keep up the good work and I appreciate all the help that you have given ppl and taking suggestions. What other company does this NONE!! Im glad I switched :-)

MoxiGuy,

Is your company considering providing moxi's to satellite companies like Voom? That would seem like a good fit imho.

No comment on Satellite companies, They call me EVERYDAY to switch. I tell them to "blank" off. :-) They then refer me to Charter if I have any other complaints LOL

acward,

Digeo was founded specifically to deliver technology that can help cable companies leapfrog the satellite world. Our Chairman Paul Allen, is also Chairman of Charter.

I just wish Charter was as responsive to their customers as Digeo/MoxiGuy are to Moxi customers. Most times it seems that Charter could care less about those who give them money every month...

Frankly, im surprised that the chairman of Charter is such a large part of Digeo, strictly based on customer service. The two companies seem to be on complete opposite ends of the customer satisfaction scale.

Originally posted by abcward
I've noticed something weird the last two times that I was recording two shows at one time:

Tonight, at 8:00 pm I had series scheduled to record on WB and ABC. At 7:59 I got the reminder message to switch to one of those channels or I wouldnt be able to record. So I switched to the ABC channel. As the clock switched to 8:00, my moxi switched my channel to the WB show instead. I tried repeatedly to manually change to the ABC channel but the moxi wouldnt ever let me change, even though it was one of the two channels being recorded.

Any know what the problem is?

Thanks, Bruce

I've experienced this many times as well... there seem to be quite a few bugs occuring when you are recording two channels at the same time.

Another problem along these lines I've seen is if you are recording two shows at once, and you start one of them from the beginning, fast-forwarding thru commercials, until you eventually catch up to real time. If you are fast forwarding, and you don't hit play before you hit that barrier, it will jump to the other channel you are recording instead of just playing the live TV off the channel you are already watching!

I have also had that problem of getting the reminder, then when the time hits, it switches to the other channel, and won't let you switch back unless you do something like start the show over from the Recorded TV menu.

Third installation attempt two days ago was successful. Adelphia So Cal installed Moxi in my bedroom (no HD) instead of in my den on my HD system. As noted in my prior post, this was because Moxi did not yet have native pass-through (it was stretching the SD channels and it's way too cumbersome to change the video setting each time I change from HD to SD channel. Also, I've been very pleased with the SD picture and the quick functioning keys on the HD box (Motorola 6200).
As for Moxi, I'm very happy with it on the non HD tv in the bedroom. I really like the menu and the basic functionality, especially the ability to delet the channels I never watch. The recording and playback functions work great, and the PQ is excellent.
Moxi came with no usage instructions, cable guy said it's self-explanatory, and he was right for the most part. But I wonder if there is a printed guide somewhere?
Even though the tv is non-HD 4:3, I changed the setting to "widescreen," and the result is that when watching one of the HD channels while it's broadcasting in HD, I get the letterbox picture, which is what I want, and it looks great. When the HD channel is not broadcasting in HD, th picture on that channel is 4:3 but smaller within the screen, so in those instances, I would just watch the SD version of that channel.
Questions: 1. Where in the menu can I check to see what s/w version I have? 2. Is there a way to playback in slow motion (it would seem there should be, but I just can't figure it out)? 3. When I set something to record, it automatically saves it for two days, and I can go into the recording options to change it to "save until space runs out;" is there a way to make that selection the default to avoid those extra recording steps? 4. Remote has "ticker" button which doesn't do anything; what is it for? 5. My skip function is 30 seconds (which I like), yet I read that this function was replaced by 15 minute skip; how do you skip, for example, the first half of a basketball game?
Suggestions (for now): 1. Remote should be backlit. 2. Moxi is slightly loud for bedroom; needs more noise insulation.
This forum has been very helpful, moxi-guy and many others. Thanks much.

Couple questions

I will be getting a Hitachi 57S715 HDTV here in the next couple months

1) The gist of what I get from the first 19 pages is that the moxi isn't compatible with first gen cable cards? Is this correct? I would assume that all the program junk would go directly into the moxi via its own tuner. LIke a vcr does.

2) My current setup has the signal coming out of the wall to a two way splitter. One goes to a four way splitter. and the other goes for the cable modem. the four way is divided thus: One for my living room tv, one each for the two bedroom tvs, one for the VCR.

Since the one for the VCR would in theory be replaced by the moxi (if i go with it), would I need another one for the second tuner on the moxi? I read that it has a three way splitter inside?

3) Something that struck me as odd with the pass thru video. Is it not possible to set each tuner to output differently? Dunno if it could be or not, I'm new to the whole HD thing in general, and DVRs in particular. Just seems like it would be an easy solution. Have one tuner set for HD and Digital, and the other set for SD Analog.

4) Anyone running a moxi on this set in and can comment on the PQ? I think about 90% of the stuff I'd be recording will he HD, but there's always the Saturday morning stuff.

Charter isnt really THAT bad you just need to know how to talk to them. Customer service is a guilt trip thing, if you make them feel that "your screwing me what can you do about it" they will help better. But yes MOXI is a big improvment in customer service over charter Reps are. NOT the technicians jsut the peeps in the office. Most are nice however.

Originally posted by Eyecannon
If you are fast forwarding, and you don't hit play before you hit that barrier, it will jump to the other channel you are recording instead of just playing the live TV off the channel you are already watching!

I have also had that problem of getting the reminder, then when the time hits, it switches to the other channel, and won't let you switch back unless you do something like start the show over from the Recorded TV menu. [/B]

The first issue (FF and then the show changes suddenly) is one that we know about and are working on. Here's the quick fix workaround: just hit replay and you will jump back to your original show. (What's happened is that Moxi has swapped over to the second tuner. When you go back in time just a bit, it swaps back to the original tuner).

As for the second, (can't tune away after a recording starts), I'd like more info about exactly what leads up to it. Are two recordings happening at the same time? Only one?

If you and abcward can PM me with specific steps, we'll see if we can reproduce the bug here and get it fixed.

I really appreciate the kind things you say about our responsiveness. But consider the scale for a moment. Even though this forum is very active, it's really just a tiny handful of participants compared to everyone who has Moxi... much less everyone who subscribes to Charter. What's more, every time I post an answer, it's seen by all of you, so its effect multiplies. I can answer once and dozens of folks get the benefit. With a phone call, the best you can hope for is that one person will benefit at a time.

It's safe to project that if every one of Charter's customers posted here--or even if it were only the Moxi customers posting here--the service level would plummet dramatically.

Originally posted by MoxiGuy
As for the second, (can't tune away after a recording starts), I'd like more info about exactly what leads up to it. Are two recordings happening at the same time? Only one?

If you and abcward can PM me with specific steps, we'll see if we can reproduce the bug here and get it fixed.

Will do, I will also send you info about other bugs when they occur. It's great having a product that the consumer can actually provide input on, thanks!

MoxiGuy,

PM sent...