Hey All,
Sorry about us being gone. We are finally getting back up.
We just posted this announcement on our Forum
We are going to get back on track with checking in on this forum as well as monitoring our Moxi forum
We plan to have different levels of people monitoring the Moxi forum. We want to help and get feedback from ya all.

Thanks
MoxiBuddy

We have just released our latest software upgrade version 4.1(or v. 4.1.73 to be more specific) to all our cable customers.

This new version adds several new features and performance enhancements:

*Channel List settings, so you can control your own channel lists.
*External hard drive support, allowing you to connect an external hard drive to Moxi to store more of your favorite programming
*Hard drive storage meter
*Faster Moxi menu and search feature

We also improved our Ticker and made some changes to our “extras” like:

Jukebox -You can now create queues and name playlists
Photos -Customize music to play with the slideshows
Games- We added eight new games, including Slots, Solitaire, Mah Jong and others

As you all know, timing for availability varies based on your cable provider, so if you don’t see these updates yet, you might want to contact your cable provider and find out about 4.1.

Also, we now have a Moxi Community Forum, where you can always go for the latest info on Moxi products, or technical support:
www.moxi.com (http://www.moxi.com)

That's awesome news! For what it's worth, I just called Charter in Burbank, CA... tech support had no clue about any Moxi software update. And kind of laughed at me.

When I record a program my Moxi onlys saves it for a couple of days. If I go to "recording options", I can save the program for as long as I want. However, it seems the default is 2 days. Is it possible to change the default option so programs will automatically be saved until I delete them?

So does anyone know when/if former Adelphia (now Comcast) in Colorado Springs will upgrade to the 4.1 firmware?

Thanks,
Guy

When I record a program my Moxi onlys saves it for a couple of days. If I go to "recording options", I can save the program for as long as I want. However, it seems the default is 2 days. Is it possible to change the default option so programs will automatically be saved until I delete them?

You have no option for "Until I Delete" ?

mine are 2 days, 5 days, until space needed, until I delete

You have no option for "Until I Delete" ?

mine are 2 days, 5 days, until space needed, until I delete
He wants to change the default setting from "2 days" to "until I delete." There is no way to do this currently.

He wants to change the default setting from "2 days" to "until I delete." There is no way to do this currently.

No but when you set up a series (or a single recording) you can do it at that time. I admit it is kinda annoying not to have your own preset, but .... I've adjusted.

I have Charter service with the Moxi box. When using an "on demand" movie, it seems that once you start viewing there is no way to select an alternate "on demand" movie until the first times completely out. Is there a way around this?

Carl

I have Charter service with the Moxi box. When using an "on demand" movie, it seems that once you start viewing there is no way to select an alternate "on demand" movie until the first times completely out. Is there a way around this?

Carl

You are correct in that you cannot view 2 on demand shows at the same time. However, you don't have to wait for the first to complete. If you press Stop, it will stop the 1st movie and you can select the 2nd.

No but when you set up a series (or a single recording) you can do it at that time. I admit it is kinda annoying not to have your own preset, but .... I've adjusted.
Yeah, I just leave all programs at the default "2 days." I found that if I set even a few HD programs to "keep until I delete," I got a huge number of warnings when trying to set up other programs, so I just gave up.

I have noticed the same green tint on my Parent's LCD that I just helped setup for them as well. They have the 9022 moxi.. One click to 480p and it looked good so I just left that as the lowest resolution out.

On my personal TV setup I also run 480p only because of issues I have had with my set not always taking to the 480i over DVI

-Phatty

Thanks everyone for the info.

When I use 480p as the lowest resolution it's not quite as clear as the 480i so I just switch to component when I watch 480i. The manual for my 9012 shows 480i as not supported over dvi so that could be the problem. I've tried different cables and different TV input jacks and can't get rid of it. Hopefully the new boxes will be better....

By the way, when I had my boxed switched out the other day the guy had no clue about any software updates so I guess that means we'll get them any day now... :p :p

You are correct in that you cannot view 2 on demand shows at the same time. However, you don't have to wait for the first to complete. If you press Stop, it will stop the 1st movie and you can select the 2nd.

JOKERSWILD Thanks for your help! You are right on....that's what works!

Carl

Yeah, I just leave all programs at the default "2 days." I found that if I set even a few HD programs to "keep until I delete," I got a huge number of warnings when trying to set up other programs, so I just gave up.

yes but those warnings mean nothing, as long as you delete stuff in time. I just hit "make room" and it sets up the schedule -- it doesn't actually "make room" itself right then.

We have just released our latest software upgrade version 4.1(or v. 4.1.73 to be more specific) to all our cable customers.


I contacted a Charter CSR who didn't have a clue if or when Charter would incorporate the upgrade you mentioned. Could you give me a Charter contact who deals with Moxi issues who could tell me what their plan for the upgrade is?

If/when it does come available, will the external disk drive have to be provided by the cable company?

Carl

I bought a Pioneer plasma PDP 4270 in August and really like the set. I have been using Component video for hooking up my Charter HD box for the past few months and was hoping that Charter's new HD DVR would have HDMI connections on it.

Yesterday, I received the new HD DVR from Charter Motorola MOXI 9012 and see that it only has Component and DVI. Unfortunately, the Pioneer set does not have DVI, only HDMI.

I am wondering if I should keep the component video connection between the two, or if it would may any sense at all hooking the Pioneer to the Motorola box using DVI. Of course, if I use DVI I'd have to get a DVI to HDMI adapter (I saw these on the Internet, but havent' done much research on this)

I appreciate any thoughts on this.

...I am wondering if I should keep the component video connection between the two, or if it would may any sense at all hooking the Pioneer to the Motorola box using DVI. Of course, if I use DVI I'd have to get a DVI to HDMI adapter (I saw these on the Internet, but havent' done much research on this)...
My opinion would be to stick with the component connection, as I doubt you will see much/any difference in the DVI output, and the channel changing is much faster with component. If you can borrow or buy a returnable adapter, you could certainly give it a try, though. See my FAQ (link below in my signature) for more information.

My opinion would be to stick with the component connection, as I doubt you will see much/any difference in the DVI output, and the channel changing is much faster with component. If you can borrow or buy a returnable adapter, you could certainly give it a try, though. See my FAQ (link below in my signature) for more information.


Thank you SPLINKE! I appreciate your feedback and will likely stay with Component. Also, I'll undoubtedly leverage your FAQ link for many days to come!

I switched from Component to DVI, and my Moxi started shutting down and re-booting, missing scheduled recordings. Put up with that for about 2 weeks, switched it back, no problems since. A matter of fact, have not rebooted my machine for about 4 months. When I had Tivo, had to do that at least once a month.

JB

I switched from Component to DVI, and my Moxi started shutting down and re-booting, missing scheduled recordings. Put up with that for about 2 weeks, switched it back, no problems since. A matter of fact, have not rebooted my machine for about 4 months. When I had Tivo, had to do that at least once a month.
JB
JB

I have not seen this anywhere in the thread (that I remember) and maybe SPLINKE can add further:
BUT
Does it make a deference if the MOXI is UNPLUGGED or not when attaching to the DVI side.?
I once used an older moto HD box that suggested UNPLUGGING the box BEFORE making ANY connections which of course was not done the first time and caused erratic output behavior.


BeeCee

My DVI port stops working after I turn off the TV. When I turn back on the TV, no picture, sound only. The only resolution is to reset the moxi. After that the picture works fine until you turn off the TV again.

My DVI port stops working after I turn off the TV. When I turn back on the TV, no picture, sound only. The only resolution is to reset the moxi. After that the picture works fine until you turn off the TV again.


hotshot

When you say RESET, do you mean pushing a button on the front panel?.

If that is the case you might be able to unplug the moxi, wait a minute then replug and wait for a reboot.

Only if you feel like experimenting though.

BeeCee

hotshot

When you say RESET, do you mean pushing a button on the front panel?.

If that is the case you might be able to unplug the moxi, wait a minute then replug and wait for a reboot.

Only if you feel like experimenting though.

BeeCee

Been there done that. Does not like it when you turn off the TV. Must be something to do with the HDCP handshake. Maybe this will be fixed in 4.1

Been there done that. Does not like it when you turn off the TV. Must be something to do with the HDCP handshake. Maybe this will be fixed in 4.1

hotshot

Just checked our MOXI and we are still 3.2.......
No 4+ yet.
Supposed to get a channell realign this week.
Maybe CHr..TR will include the software update.

Hope it fixes your problem.

BeeCee

Does anyone know if there is a way to force the 4.1 update to the receiver by resetting it, etc? I realize your cable provider must release the updated but I want to get it on day 1.

...Does it make a deference if the MOXI is UNPLUGGED or not when attaching to the DVI side.?...
I would recommend reading the "DVI port troubleshooting" section of the FAQ (do a text search to find it).

For those who are losing their DVI signal when they turn off their displays, a "soft reboot" by using the RESET button on the front of the unit is probably a less harsh way to restore the signal than the "hard reboot" accomplished by unplugging the unit (I am always leary of cutting power on a running hard drive).

Better yet, try the following technique from the DVI port troubleshooting section of the FAQ:
"If you intermittently lose the signal, you may be losing the HDCP handshake. You may be able to re-establish the handshake by switching between channels with different resolutions (SD and HD), forcing a resolution change directly on the Moxi box, and/or rebooting the Moxi. Unfortunately there seem to be a number of HDCP compatibility issues that may be specific to the Moxi and certain displays."

Does anyone know if there is a way to force the 4.1 update to the receiver by resetting it, etc? I realize your cable provider must release the updated but I want to get it on day 1.
From the FAQ:

There is a Actions and Triggers page in the On-Screen Diagnostics menu that includes a Software Update category. It has been reported that if your cable system has designated that your unit is to receive an update, that triggering it through this menu by checking the appropriate line and hitting OK will immediately cause your unit to download the new software, update the firmware, and reboot. However, since the Moxi apparently checks every night for software updates, it is unlikely that a manual trigger will get you the update much sooner than if you do nothing.

Does anyone know how many hard drives the 4.1 software supports? There are two USB 2.0 connections in the back correct? Can you use two? Also, could you use a hub or daisy chain several drives together?

Does anyone know how many hard drives the 4.1 software supports? There are two USB 2.0 connections in the back correct? Can you use two? Also, could you use a hub or daisy chain several drives together?

At Moxipalooza a while back, when they demo'd the hard drive capability, I believe it needed to be seen as one volume for Moxi to work with it. From that logic, I would say that 2 separate hard drives would not work, however, a large RAID drive that is seen as a single volume, theoretically, would.

From the FAQ:

There is a Actions and Triggers page in the On-Screen Diagnostics menu that includes a Software Update category. It has been reported that if your cable system has designated that your unit is to receive an update, that triggering it through this menu by checking the appropriate line and hitting OK will immediately cause your unit to download the new software, update the firmware, and reboot. However, since the Moxi apparently checks every night for software updates, it is unlikely that a manual trigger will get you the update much sooner than if you do nothing.


Can U give us a menu of how to bring up the On-Screen-Diagnositcs?

Carl

Can U give us a menu of how to bring up the On-Screen-Diagnositcs?...
This is also in the FAQ:

To display the OSD, simultaneously press and hold the MENU and OK buttons on the front of the box (not the remote) for about four seconds. Use the arrow keys to navigate through the menus, and press Moxi to exit.

Can anyone explain to me why Charter cannot respond to a customer's technical question? The phone customer reps can't answer a question unless it's written on a page that they can read from. When it comes to the Moxi, the only thing they can ever suggest is to unplug the unit and re-boot....no matter what the question is! Their on-line chat line is no better, and they will not respond to an e-mail of any type. I would love to have a way to contact a person who would give a rat's a$$.

Carl :mad:

Can anyone explain to me why Charter cannot respond to a customer's technical question? The phone customer reps can't answer a question unless it's written on a page that they can read from. When it comes to the Moxi, the only thing they can ever suggest is to unplug the unit and re-boot....no matter what the question is! Their on-line chat line is no better, and they will not respond to an e-mail of any type. I would love to have a way to contact a person who would give a rat's a$$.

Carl :mad:
You're preaching to the choir! I can't explain it any better than you already did -- the CSRs are reading from a script, and generally don't really know much about the subject other than what they read.

I'm not an appolegetic for these compaines, but since you asked for a reason, I'll attempt one just for the heck of it. Actually, to some extent, I do kind of understand. The people who know the technical stuff would probably never want to do phone support. (I'm a software developer and I sure don't want to have to answer stupid user questions! "Is it plugged in?") So they hire cheap labor for phone support, which probably also has a lot of turnover. So how could you possibly train all these people in technical things? You can't, so you give them scripts to read off of.

I hate the situation as much as you do, but I can't really imagine a different way of doing things. Anything else would just cost too much. And if our cable bills go up, we complain. An answer like "we want to hire better people for phone support" probably wouldn't appease us (although it might be interesting to see someone try).

Of course, when we sometimes get access to technical people through places like AVS Forum, then it's heaven. (We miss you, MoxiGuy!)

-Dan

Hi ppl... im new to this site maby someone can help me. Because talking to charters techs is a joke...I cant get any shows to come in 5.1 iam using a optical cable it just goes into prologic i checked the box for dolby but when i go back its on stero again. i goto hbo shows that should be 5.1 but nope. also i dont have the pictures slideshow other ppl talk about on there moxi anyone hlp thanks alot..

Hi ppl... im new to this site maby someone can help me. Because talking to charters techs is a joke...I cant get any shows to come in 5.1 iam using a optical cable it just goes into prologic i checked the box for dolby but when i go back its on stero again. i goto hbo shows that should be 5.1 but nope. also i dont have the pictures slideshow other ppl talk about on there moxi anyone hlp thanks alot..
After selecting "Dolby Digital" under "Audio Output" settings, be sure to scroll to the "close" card before hitting the "OK" button, or the change will not be made. It should still be on "Dolby Digital" if you go back to check. The interface is not very intuitive in this respect. Check the FAQ for more information.

This is the back and forth e-mails I received from Charter when I asked about Moxi 4.1: The bold emphasis is mine.


On Nov 21, 2006, at 11:27 PM, Charter Communications wrote:

Dear Mr. Sheridan,

Thank you for contacting Charter Communications. My name is Jerushah and appreciate the opportunity to assist you.

In response to your email, unfortunately we are not provided with any estimate of time as to when the new equipment will be available to our customers. We are happy to see customers are looking forward to the upgraded equipment and are working to have that available to customers in the near future.

We do apologize for any inconvenience this may cause.

If you have any further questions or concerns, please feel free to contact us again. As well, you can reach us via Live Chat at http://charter.com/contact/contact.aspx or through our toll free number at 1-888-438-2427, 24 hours a day.

Thank you for choosing Charter Communications.

Sincerely,
Jerushah
Charter Customer Care Team
<><><><><><><><><><><><><><><><><><>>
And my reply:

Jerushah,

Thanks for reply. It seems that either you didn't read my message or your do don't know your products. Moxi version 4.1 is a software update. Most folks have either 3.0 or 3.2. It appears that Diego is now sending this version 4.1 to many of the cable companies. I have been a loyal customer and have all the services they offer from telephone to HD cable to high speed internet. I am losing patience with the lack of HD channels and the non-support of the Moxi line of products. Satellite and Tivo are looking good from where I sit.


Charter must get it's stuff together before it's too late.

Please don't recommend the chat. I have tried it and got three different answers from three different people. The last one finally got it right. It's pretty bad when the customer knows more than the technical folks.

Wayne Sheridan
(Charter customer since 1979)

<><><><><<>><><><><><><><><><><><><><><><



And their reply:


Dear Mr. Sheridan,

Thank you for contacting Charter Communications. My name is Jerushah and appreciate the opportunity to assist you.

Thank you for responding to my email and I do apologize that I misinformed you and was not able to correctly assist you with your question. Upon further review, I have been able to locate information on that software, unfortunately it does not appear that Charter has been supplied with that software at this time.

I have put a request through for you requesting that if we are provided with the software and are offering it as a service to our customers, to have someone email you and let you know what specifications and options you would have in order to have your Moxi upgraded.

Thank you for choosing Charter Communications.

Sincerely,
Jerushah
Charter Customer Care Team

<><><><><><><><><><><><><><><><><><><

Has anyone actually received this 4.1 update? Been needing more storage since the day I got my 9012. Do you think Charter will even give it to us?

Has anyone actually received this 4.1 update? Been needing more storage since the day I got my 9012. Do you think Charter will even give it to us?

If I recall correctly, the last major Moxi software rollout (on all systems) took a matter of months, not days. Charter specifically, I believe, first releases new software in a handful of small test markets and pauses a while to brace itself for any customer complaints. Then I think the first major Charter market that got the rollout was St. Louis with again some significant waiting period before more people got the update. I specifically recall that some of the people on this board were still not getting the latest update (Version 3.2, I believe) a 1-3 months after I got the update in St. Louis.

Of course, since this is Charter we're talking about, I wouldn't be surprised if various departments and markets have no clue what other departments and markets were doing.

Right bailorg. The software was JUST released to the cable companies. They will not start actually deploying it right away. They will no doubt do it a few markets at a time, and not for some time. I wouldn't expect to see it on my system (Charter in Asheville, NC) for a few months.

Has anyone actually received this 4.1 update? Been needing more storage since the day I got my 9012. Do you think Charter will even give it to us?

Several cable companies have released 4.1 and Charter is testing this release now.

Several cable companies have released 4.1 and Charter is testing this release now.


mike4843

This is good news.

Thanks

BeeCee

mike4843

This is good news.

Thanks

BeeCee

Here is a partial list of new features in 4.1:
-Speed of the UI greatly improved
-Time Forward Feature (Change the current time slot of entire vertical menu)
-New Games: Block Breaker, Code Breaker, Mah Jong, Slots, Bowling, Solitaire, Bubble Blast, 21 Frenzy
-Hard drive capacity meter
-Slow Motion
-Programmable Skip
-External Hard Drive support
-PC Link (play music and photos from your PC on a networked Moxi)

Not all cable providers will enable all features so your mileage may vary.

Here is a partial list of new features in 4.1:
-Speed of the UI greatly improved
-Time Forward Feature (Change the current time slot of entire vertical menu)
-New Games: Block Breaker, Code Breaker, Mah Jong, Slots, Bowling, Solitaire, Bubble Blast, 21 Frenzy
-Hard drive capacity meter
-Slow Motion
-Programmable Skip
-External Hard Drive support
-PC Link (play music and photos from your PC on a networked Moxi)

Not all cable providers will enable all features so your mileage may vary.

Who wants to take bets on the first cable provider that will release 4.1 but will have chosen to remove the External Hard Drive capability for some obscure reason, such as, "We didn't think our customers needed it"? :rolleyes:

Who wants to take bets on the first cable provider that will release 4.1 but will have chosen to remove the External Hard Drive capability for some obscure reason, such as, "We didn't think our customers needed it"? :rolleyes:

If they were smart, they'd have some proprietary external drives you could get from them, and of course pay extra per month for :D

oh I GUARANTEE that feature will be disabled. because...because... WE'RE ALL PIRATES! ARRRRRRRRR!!

Does anyone know how many hard drives the 4.1 software supports? There are two USB 2.0 connections in the back correct? Can you use two? Also, could you use a hub or daisy chain several drives together?

Does anyone know how many hard drives the 4.1 software supports? There are two USB 2.0 connections in the back correct? Can you use two? Also, could you use a hub or daisy chain several drives together?

As nobody has this feature yet, I doubt any of us know :)

And my Moxi has two USB in back, two USB in front, and two FW in back. Ethernet in back too. Just think of all the things I COULD do in a perfect world!

Does anyone know how many hard drives the 4.1 software supports? There are two USB 2.0 connections in the back correct? Can you use two? Also, could you use a hub or daisy chain several drives together?


Just a guess, but I would bet in order to have enough bandwidth to keep up with the recordings(especially HD), that you would not be able to, or at least not want to use a Hub to add a bunch of drives... Now maybe you could do 1 drive in each USB 2.0 port, but a hub would just slow down the performance. The fact I saw mentioned 7200rpm & 8mb cache drives as a requirement I can't imagine they would recommend the use of hubs.

I for one can't wait, and wish someone within Charter could give a heads up as to a time line they are planning on with this update.
-Phatty

As nobody has this feature yet, I doubt any of us know :)

And my Moxi has two USB in back, two USB in front, and two FW in back. Ethernet in back too. Just think of all the things I COULD do in a perfect world!

Answer is one hard drive. See http://forums.moxi.com/topic.asp?TOPIC_ID=24

Answer is one hard drive. See http://forums.moxi.com/topic.asp?TOPIC_ID=24

There ya go. Not a surprise.. I'd bet its a performance issue relying on USB 2.0 that would make having multiple drives hooked up difficult. Guess when this gets released I'll getting no less than a 500gb hard drive.


Also nice to see Moxi finally having its own forum. This thread really benefited a lot by MoxiGuy's information so hopefully they will keep a couple tech/customer service people monitoring over the forum to answer questions and give us information.


-Phatty

I think I am going to get a 320GB drive because they are priced good at this time.

That would be up to 55 Hours of HDTV or Up to 255 hours SD Digital.


Getting a 500GB Drive would add on:

24.75 Hours HD
123.75 Hours SD Digital


If you are a cash millionaire+ Go for the 1 or 2 Terrabyte. LOL.

(We miss you, MoxiGuy!)
I miss you too. I'm happy to say that I've contracted with Digeo to resume my postings here. It may take me a few days to get up to speed on current technical and policy issues, so I may not have all the answers you need right away. But rest assured I'm on the case.

BTW, I have had 4.1 at home for a while now. I'm looking forward to talking about what's new and improved. And yes, the plug-in USB HDD changes EVERYTHING.

splinke, cableric and all... thanks for holding down the fort. (yeah, I've been lurkin')

I miss you too. I'm happy to say that I've contracted with Digeo to resume my postings here. It may take me a few days to get up to speed on current technical and policy issues, so I may not have all the answers you need right away. But rest assured I'm on the case.

BTW, I have had 4.1 at home for a while now. I'm looking forward to talking about what's new and improved. And yes, the plug-in USB HDD changes EVERYTHING.

splinke, cableric and all... thanks for holding down the fort. (yeah, I've been lurkin')
Welcome back, MoxiGuy! I saw you had a few posts on Digeo's new forum. Speaking of Digeo's forum, I posted there about a very annoying channel map issue. Time Warner added an HD version of a channel here, but neither TMS' lineup nor Digeo's channel map has been updated to reflect the change, despite repeated attempts to contact all three entities. Rather than re-post it here, if you have a minute, could you check it out in Digeo's Technical Support forum?

Hey everyone, since I am in the computer industry, and can purchase parts wholesale, I thought I would pass along the best per GB hard drive I could find today. First I called my wholesaler and determined that the best priced drives out there are going to be 320GB drives. There are two deals out there online that are cheaper than I can build my own external drive! I purchased the Western Digital drive and used Google Checkout at buy.com.

1) Buy.com WD 320GB Link for the Lazy (http://www.buy.com/prod/Western_Digital_My_Book_Essential_320GB_USB_2_0_Instant_Stor age/q/loc/16076/202367540.html#moreimg) 108.11 + Tax, Free Shipping if you change it to economy.

2) Staples 320 Hammer Drive, BEWARE.. it does not say how big the cache is however someone on Fatwallet.com (http://www.fatwallet.com/forums/messageview.php?catid=18&threadid=675837&newest=1#last) states the drive is 8MB cache. LINK FOR THE LAZY (http://www.staples.com/webapp/wcs/stores/servlet/StaplesProductDisplay?prodCatType=1&storeId=10001&catalogId=10051&langId=-1&productId=157323&cmArea=SEARCH#desclink) 129.98 - 40.00 Rebate= 89.98 Final Price

For 120.00 DELIVERED and no rebate, I could not pass it up! 37 cents per Gigabyte!

This should increase your storage if my math is right as follows:
55 Hours of HDTV or Up to 255 hours SD Digital.

Wait a few months and upgrade to a terabyte drive.

Everyone may want to install Windows Media Player 11 which has Windows Media Connect built in, this says it is used in software version 4.1 to play media from your home computer through your Moxi.


http://www.microsoft.com/windows/windowsmedia/devices/wmconnect/

hotshot

Just checked our MOXI and we are still 3.2.......
No 4+ yet.
Supposed to get a channell realign this week.
Maybe CHr..TR will include the software update.

Hope it fixes your problem.

BeeCee


Charter just released the new channel line up earlier today. I did not have a chance to check for the software version. I will be home in about 5hours and will post then.

godsend1

I miss you too. I'm happy to say that I've contracted with Digeo to resume my postings here. It may take me a few days to get up to speed on current technical and policy issues, so I may not have all the answers you need right away. But rest assured I'm on the case.

BTW, I have had 4.1 at home for a while now. I'm looking forward to talking about what's new and improved. And yes, the plug-in USB HDD changes EVERYTHING.

splinke, cableric and all... thanks for holding down the fort. (yeah, I've been lurkin')


Sweeeeeeeeeeeeet

Welcome back.. I poked over at the Moxi Forums and saw a MoxiGuy posting and thought it was sad because I assumed it was just another Digeo employee and not 'the moxiguy' we all know and love... Good to have ya back and can't wait for you to start spilling the beans on what we can expect to see with the Moxi.

-Phatty

Software is still 3.2.303lr updated on 8/16/06

Hey everyone, since I am in the computer industry, and can purchase parts wholesale, I thought I would pass along the best per GB hard drive I could find today.

Are some USB drives rated for continuous use and others not? I bought a pair of LaCie drives for work that ran very hot to the touch and both only lasted about a year before one had a hard crash and the other had "Cyclic Redundancy" errors and needed to be reformatted for the third time.

I bought a Seagate drive instead and it runs extremely cool, barely above room temperature.

Sweeeeeeeeeeeeet... can't wait for you to start spilling the beans on what we can expect to see with the Moxi. I'm posting both here and on the Moxi Forums (http://forums.moxi.com) <http://forums.moxi.com/>.

One advantage we'll have over there is the ability to structure the forum into topics instead of cramming everything into a single thread. I'm hopeful that will make it easier for people to find answers to specific questions and have conversations on specific issues.

I dunno how much bean spilling I'll get into. I want to focus on the here and now (and a little of the very soon).

Rather than re-post it here, if you have a minute, could you check it out in Digeo's Technical Support forum?Thanks for the pointer. I'll see what we can get done.

BTW... I checked out TV Guide listings on the web. They don't list either ch 4 or ch 904. Are there shows you'd like to watch on 904? or are you just being thorough? ;)

Software is still 3.2.303lr updated on 8/16/06

godsend1

My software ver has not changed either.

I did talk to the CATV area mgr and asked if he'd heard about the ability of adding an USB HD to the MOXI.
The answer was no but since he has a MOXI there was some interest as he said the storage was too low for him and this sounded good.

Also, the reason for Channel realign was room for more HDTV content.

WELCOME Back MOXIGUY

BeeCee

I miss you too. I'm happy to say that I've contracted with Digeo to resume my postings here. It may take me a few days to get up to speed on current technical and policy issues, so I may not have all the answers you need right away. But rest assured I'm on the case.
Holy Crap! He's alive! He's Alive! Glad to have you back.

I don't suppose you have any info on TW in Orange County, CA, and 4.1 do you? Just thought I'd ask.

-Dan

Thanks for the pointer. I'll see what we can get done.

(BTW... I checked out TV Guide listings on the web. They don't list either ch 4 or ch 904. Are there shows you'd like to watch on 904? or are you just being thorough? ;)

I have exactlty the same issue on Charter with Universal HD. If you go to ZapIt and look at "Charter Communications - Digital Rebuild (48371)" the channel isn't there. If I could specify a channel number and time range to record that would be a workaround but obviously it would be better to have the normal procedure.

... the channel isn't there... What channel number is missing?

Holy Crap! He's alive! He's Alive! Glad to have you back.
I don't suppose you have any info on TW in Orange County, CA, and 4.1 do you?Glad to be back. I don't have any inside info on TWC as yet. If you hear anything, let me know.

...(BTW... I checked out TV Guide listings on the web. They don't list either ch 4 or ch 904. Are there shows you'd like to watch on 904? or are you just being thorough? ;)
Right now, channel 4 carries some local high school and college sporting events. Other than that, it is mostly paid programming. However, they carry most of the San Diego Padres games during the Major League Baseball season, and my wife is a big fan. The HD version of the channel was added about a month before the 2006 season ended, but I was unable to convince anybody to fix it in time for any of those games. My hope now is to get this fixed before the 2007 season starts next April. I'm not confident, though.

If/when the Moxi becomes a consumer-purchased device, and when cable companies change their channel lineups around (a relatively frequent occurrence), if it continues to take the Moxi months to get the channel map straightened out (despite repeated requests), there will be a lot of unhappy customers. At this point, I would have to recommend extreme caution about purchasing such a device given this problem alone.

OK WOW...I am so glad I found this forum. I really need help with a few things.

1) I hooked up an DVI--->HDMI cable. It works. Now I find out that DVI and Component Analog don't work at the same time???? Great. I was going to use that Component Analog output to feed my DVD Recorder in 480i mode.

2) OK so I disconnect the DVI cable and decide to just use the Component Analog for viewing and the S-Video to record to DVD since I can't output to both of the other cables at once, at least it works on Component Analog. Now component analog is gone. It's black. There is no DVI Cable attached anymore and I've rebooted the moxi like 5 times and still nothing on component analog out.

3) I cannot believe this box doesn't downconvert to the S-Video, Video, or RF outputs when it's in 1080i mode. That is just LAME. How are you supposed to record to an external analog device while watching HD????

How the heck do I get my component analog outputs back???

1) I hooked up an DVI--->HDMI cable. It works. Now I find out that DVI and Component Analog don't work at the same time???? Great. I was going to use that Component Analog output to feed my DVD Recorder in 480i mode.
Yeah, they changed that in the last software update. The hardware is quite old in these units, and it probably cannot handle all of the simultaneous video outputs. It may also be a copyright issue.

2) OK so I disconnect the DVI cable and decide to just use the Component Analog for viewing and the S-Video to record to DVD since I can't output to both of the other cables at once, at least it works on Component Analog. Now component analog is gone. It's black. There is no DVI Cable attached anymore and I've rebooted the moxi like 5 times and still nothing on component analog out.
When you reboot the Moxi, does the display go all the way through counting up the numbers on the display, and finally end with the time of day (this could take 5-10 minutes)? If no, then your box went bad and needs repair. If yes, are all of your connections tight, and have you selected the correct component input on your display? If yes, is the Moxi set at a resolution that your display supports over its component input? If not, you can manually set a supported resolution on the box itself.

From the FAQ:
"On the front of the box, simultaneously press and hold the Live TV (second from left) and OK (center of the circle) buttons. The LED will show you the current resolution: Sd (480i), 720P, or 1080. You can use the Channel Up/Down arrows on the box (the two right-most buttons) to cycle through the resolutions. When you reach the desired resolution, choose yes on the confirmation dialog."

If you have been trying a "soft reboot" by pressing the RESET button, you might also want to try a "hard reboot" by unplugging the box, waiting a couple of minutes, and then plugging it back in.

3) I cannot believe this box doesn't downconvert to the S-Video, Video, or RF outputs when it's in 1080i mode. That is just LAME. How are you supposed to record to an external analog device while watching HD????
Unfortunately, you would have to do this separately. You can temporarily force the Moxi to output 480i to your recording device by de-selecting all HD resolutions, but then you can't watch it in HD at the same time.

Yeah, they changed that in the last software update. The hardware is quite old in these units, and it probably cannot handle all of the simultaneous video outputs. It may also be a copyright issue.


When you reboot the Moxi, does the display go all the way through counting up the numbers on the display, and finally end with the time of day (this could take 5-10 minutes)? If no, then your box went bad and needs repair. If yes, are all of your connections tight, and have you selected the correct component input on your display? If yes, is the Moxi set at a resolution that your display supports over its component input? If not, you can manually set a supported resolution on the box itself.

From the FAQ:
"On the front of the box, simultaneously press and hold the Live TV (second from left) and OK (center of the circle) buttons. The LED will show you the current resolution: Sd (480i), 720P, or 1080. You can use the Channel Up/Down arrows on the box (the two right-most buttons) to cycle through the resolutions. When you reach the desired resolution, choose yes on the confirmation dialog."

If you have been trying a "soft reboot" by pressing the RESET button, you might also want to try a "hard reboot" by unplugging the box, waiting a couple of minutes, and then plugging it back in.


Unfortunately, you would have to do this separately. You can temporarily force the Moxi to output 480i to your recording device by de-selecting all HD resolutions, but then you can't watch it in HD at the same time.


My display can handle all resolutions on Analog HD. So I did what you said and forced it to 480i and the S-VIDEO output works, but the Analog RGB outputs are still black no matter if the DVI cable is plugged in or not. This is after a bunch of reboots, power cycles, and an authorization from TW.

What channel number is missing?

Universal HD shows up on channel 793 on my Moxi but as I said, it has no program information so I can't record it.

Thanks for looking into this.

From the faq-

Usage of the DVI port shuts down all of the analog video outputs (component, S-Video, and composite) due to hardware limitations of the Moxi, so you can no longer use both the DVI port and the analog ports simultaneously. However, some displays apparently perform an automatic "disconnect" of the DVI connection when one of the other inputs on the display is selected. This will temporarily re-enable the analog outputs on the Moxi. On displays that do not shut off the DVI connection, usage of the analog ports requires physical disconnection of the DVI cable, which may require a re-boot of the Moxi after re-connection in order to make it functional again. This may limit the ability to use other devices attached to analog outputs, such as a VCR, DVD burner, D-VHS deck, or additional display. Note that a picture may still be visible over the component output while the DVI port is connected, but it will likely be pink hued.


Mine never came back after I disconnected the cable, and since I want to use analog RGB now I am hosed.

I went and ran another test. Here's what happens.

-On reboot, there is a flash of green on the component output twice during reboot, nothing else.

-With the DVI Cable disconnected, SVIDEO works fine assuming you are on a SD channel which is normal. When you connect DVI, the SVIDEO goes away. This is also normal according to the faq. It sucks, but it is normal.

-Disconnecting the DVI cable has no effect on the component output, no matter what the resolution is forced to on the front of the box. I've tried every resolution and nothing.

...-Disconnecting the DVI cable has no effect on the component output, no matter what the resolution is forced to on the front of the box. I've tried every resolution and nothing.
It sounds like the component video output on your Moxi got fried somehow. You will probably need a replacement box. If you want to be very thorough, and you have another device with a component video output, you could try swapping the component cables from your Moxi to that device just to make sure that the cables and your display's component input are functioning properly. And I assume you verified that the three cables are hooked up to the correct jacks (the green and blue sometimes look similar)?

Universal HD shows up on channel 793 on my Moxi but as I said, it has no program information so I can't record it.

Thanks for looking into this.


Where are you? I'm not seeing this at all on my Moxi.

Where are you? I'm not seeing this at all on my Moxi.

It's Charter's service in southeast Michigan (48462) or close. We've had UHD for several months but without guide information. Seems to be a local thing though.

It sounds like the component video output on your Moxi got fried somehow. You will probably need a replacement box. If you want to be very thorough, and you have another device with a component video output, you could try swapping the component cables from your Moxi to that device just to make sure that the cables and your display's component input are functioning properly. And I assume you verified that the three cables are hooked up to the correct jacks (the green and blue sometimes look similar)?

And like magic, for no reason, it's back.

I'll tell you what, this disabling of the analog ports while you're using DVI is another example of the ignorance of the cable company. I can't believe they get away with stuff like this.

It's Charter's service in southeast Michigan (48462) or close. We've had UHD for several months but without guide information. Seems to be a local thing though.

Oxford, Michigan (48371)

FYI 720p is higher resolution than 1080i, it has more effective pixels than 1080i.

FYI 720p is higher resolution than 1080i, it has more effective pixels than 1080i.

I think the reason that people like 720p is it handles motion better, like sports.

And like magic, for no reason, it's back.

I'll tell you what, this disabling of the analog ports while you're using DVI is another example of the ignorance of the cable company. I can't believe they get away with stuff like this.


I don't think it's the cable company but more a limitation of the hardware or Moxi software since the Tivo Series 3 has the Cable Labs stamp of approval and has all outputs active no matter what you are using.

What's a good retailer from whom to buy a very large hard drive at an affordable price? (Won't buy it yet, but I'm going to buy one as soon as Charter rolls out the new update).

What's a good retailer from whom to buy a very large hard drive at an affordable price? (Won't buy it yet, but I'm going to buy one as soon as Charter rolls out the new update).

What makes you think this is going to happen anytime soon?

What's a good retailer from whom to buy a very large hard drive at an affordable price? (Won't buy it yet, but I'm going to buy one as soon as Charter rolls out the new update).

See This Post (http://www.avsforum.com/avs-vb/showthread.php?p=9086948&&#post9086948)

What's a good retailer from whom to buy a very large hard drive at an affordable price? (Won't buy it yet, but I'm going to buy one as soon as Charter rolls out the new update).

newegg usually has better prices than most other online retailers.

newegg usually has better prices than most other online retailers.

If you prefer to work of fact, please see
See This Post (http://www.avsforum.com/avs-vb/showthread.php?p=9086948&&#post9086948) . As you can see from today's prices, newegg currently has no deal that even touches that, as a matter of fact, the 250GB WD drive is more expensive than the 320GB drive posted above.

480i over DVI on the Moxi. Software version 3.2

What's the true story? Charter says it won't work in their web post, however, I have this working with a Monoprice DVI to HDMI cable from my Moxi, to my Olevia 537H tv. I have all choices set on the Moxi, 480i, 480p, 720p, and 1080i. It passes through all signals natively, and the tv remote can show me their native resolutions. It is doing 480i for me, but I have a friend on the same Charter cable system, who has a Samsung Plasma, that says that 480i is "unsupported" when he tries to check the box. Perhaps it's because the Olevia can translate everything, but his Samsung plasma can't? If that's it, why does Charter say that 480i won't work over DVI? That would make me believe it shouldn't work for me either.

Inquiring minds what to know!

480i over DVI on the Moxi. Software version 3.2
Perhaps it's because the Olevia can translate everything, but his Samsung plasma can't? If that's it, why does Charter say that 480i won't work over DVI? That would make me believe it shouldn't work for me either.

Inquiring minds what to know!


Two questions.. Is your friend in the same town? What is telling you it is not supported, the TV or the MOXI?

Two questions.. Is your friend in the same town? What is telling you it is not supported, the TV or the MOXI?

Well, we are in different towns 10 miles apart, but I think we are running the same Charter system, because Charter consolidated our systems a couple years ago. At least all the channel maps and such are now exactly the same. As for your second question, hummm, I'm not positive, as we have been emailing back and forth since we are both at work today, and I haven't been able to get him on the phone to ask exactly which device is complaining. I think it's the tv, but can't guarantee that until he answers that exact question for me. I also just found this in the Moxi faq. Perhaps since he just got his Moxi last Saturday, and I've had mine for nearly 2 years, he has a different software rev, and it hasn't updated yet:

SOFTWARE RELEASES
VERSION 3.2 Update 3A/3A+ (originally scheduled for release Q3/2005)
If 480p is available under HDTV Set-up, then you have this update.

Features/Enhancements:
- 480p support on the component, DVI, and FireWire outputs.

- 480i support on the DVI output.

- Pillar-bars no longer added to 480i/480p (4:3) channels when upconverted to HD resolutions
- BMC9012f2 (P2) support
- FireWire "Rec TV playback"?
- Tandberg TV OpenStream v3.2 support (VOD)
- Brick Mode support (PowerKEY units only)
- MPEG1 audio support (PowerKEY units only)

480i over DVI on the Moxi. Software version 3.2

What's the true story? Charter says it won't work in their web post, however, I have this working with a Monoprice DVI to HDMI cable from my Moxi, to my Olevia 537H tv...
480i should work for everybody under software version 3.2. Under the previous software version 3.0 (version 3.1 was not released to the public), 480i was not supported, but I don't think it generated any sort of warning message that is was not supported. I think that it just output an HD resolution, even if a 480i channel was selected. I may be wrong about that, though. I suspect that Charter just has old information on their web site. I doubt that they are sophisticated enough to selectively disable 480i in some systems with software version 3.2, and not others, although I suppose it is possible.

I know some Samsung displays do not support 480i on the same input as the HD resolutions, and perhaps your friend's TV falls into this category. The fact that the text "unsupported" appears on his TV further supports this theory. Most likely, the Moxi is properly delivering 480i to your friend's TV, but his TV is complaining because it does not support 480i on the input to which it is connected?

What makes you think this is going to happen anytime soon?

Just an optimist, I guess. Anyone care to give a reasonable estimate of when Charter might roll the new software update out?

Just an optimist, I guess. Anyone care to give a reasonable estimate of when Charter might roll the new software update out?

I think it's funny how they say to call your cable company to let them know you want the upgrade. There is no way to call anyone to let them know, it's all smoke and mirrors and you get no real decision makers.

I don't think it's the cable company but more a limitation of the hardware or Moxi software since the Tivo Series 3 has the Cable Labs stamp of approval and has all outputs active no matter what you are using.

It worked in 3.0 and now it's disabled in 3.2 so it is a working thing, they just decided to disable it like they decided to disable the USB ports and everything else which brought on all the lawsuits.

It worked in 3.0 and now it's disabled in 3.2 so it is a working thing, they just decided to disable it like they decided to disable the USB ports and everything else which brought on all the lawsuits.
I have heard different stories about why the analog video ports were disabled in 3.2. Some (I think, including MoxiGuy) have said that it is a digital rights management issue. MoxiGuy is pretty reliable, but I don't really understand why this is a DRM issue. Others have said that it is a hardware performance issue. The Moxi only has a 733-MHz CPU with a 133 MHz front side bus and 128 MB of main RAM, along with a 4xAGP video card with 32 MB of RAM. I am no hardware expert, but those specs are not very impressive, and they likely do not compare very favorably with a Series 3 Tivo. Even though simultaneous digital/analog delivery worked under 3.0, there has always been a lot of trouble with DVI, and perhaps they helped solve some performance problems by shutting down the analog ports.

... If/when the Moxi becomes a consumer-purchased device, and when cable companies change their channel lineups around (a relatively frequent occurrence), if it continues to take the Moxi months to get the channel map straightened out (despite repeated requests), there will be a lot of unhappy customers. At this point, I would have to recommend extreme caution about purchasing such a device given this problem alone. I agree that keeping up with changes to lineups can create problems--but the problems are universal, not Moxi-specific.

From the operator's perspective: The cable provider wants to get consistent information out to all their customers, regardless of whether they use Moxi or other set top boxes or TiVo--or whether they use online sites like Yahoo and Zap2It—or even twentieth-century methods like newspapers and TV Guide Magazine.

In order to keep all of the listing providers consistent, the operator works through the major syndication services (TMS and TV Guide). Those services in turn provide the channel maps and program descriptions to everyone else. They tend to all move in sync.

While, occasional lapses in channel maps is a problem, it's not a criterion for picking one box over another.

As far as I can tell, nobody has the HD version of SD4 listed properly. As I mentioned on the Moxi Community Forums (http://forums.moxi.com) site, we're in touch with TWC to try to get this resolved. I'm hopeful it's resolved well before the Padres start their next season ;)

... MoxiGuy is pretty reliable, but I don't really understand why this is a DRM issue... I was wrong about this one. There is a technical issue, but I don't have the details.

...While, occasional lapses in channel maps is a problem, it's not a criterion for picking one box over another...
Thanks for your help, MoxiGuy!

The problem specific to the Moxi is that, unlike most other DVRs, there is no ability to manually set up a recording based on time and channel. Acknowledging that channel lineup changes can be a very messy business, one must have the capability of manually setting up recordings as a stop-gap measure while the cable companies, program listing providers, and channel map database managers get all of their ducks in a row--which apparently can sometimes take months.

I was wrong about this one. There is a technical issue, but I don't have the details.
In addition to being very reliable, MoxiGuy is very honest and patient, as well. I'm sure he earns every cent he makes from Digeo and probably deserves a raise. And, I'm not just saying that so I get my Channel 4 issue fixed. :)

Seen this asked before but never really answered - since the Moxi has two tuners what is the hold up in emplementing software based Picture in Picture like the Scientific Atlantic boxes have?

What's a good retailer from whom to buy a very large hard drive at an affordable price? (Won't buy it yet, but I'm going to buy one as soon as Charter rolls out the new update).

I'm not getting my hopes up on this one. Knowing Charter they will not release this 4.1 update because of the whole digital rights management issue. Its just too good to be true.

If they didn't buy a bunch of Moxi boxes with a tiny 80 gig hard drive to begin with we wouldn't have this problem. 2 HD football game the thing is full. Its pretty sad when you have to delete the stuff you haven't watched yet to make room for something else. Its like having a Turbo Porsche with a 1/2 gallon gas tank!! :mad:

Seen this asked before but never really answered - since the Moxi has two tuners what is the hold up in emplementing software based Picture in Picture like the Scientific Atlantic boxes have?
The last time I asked about this, MoxiGuy said they had it under consideration but there didn't seem to be a big demand for it.

I personally love PIP, but it seems that most people don't care about it. Even the TV manufacturers are producing less and less models with this option. Go figure.

-Dan

I'm not getting my hopes up on this one. Knowing Charter they will not release this 4.1 update because of the whole digital rights management issue. Its just too good to be true.

If they didn't buy a bunch of Moxi boxes with a tiny 80 gig hard drive to begin with we wouldn't have this problem. 2 HD football game the thing is full. Its pretty sad when you have to delete the stuff you haven't watched yet to make room for something else. Its like having a Turbo Porsche with a 1/2 gallon gas tank!! :mad:

My last software update was in August of 2006, I wonder when it was actually released. If they don't do something I am switching to Satelite and getting their DVR.

I'm moving into Charter territor (Reno, NV) sometime between February and June 2007. If Charter does offer the Moxi 4.1 software with the ability for external storage by then, I'll be going with DirecTV instead.

This update to the Moxi looks very promising, but if Charter can't implement it in it's entirety, then they can't win my business.

Thanks for your help, MoxiGuy!

The problem specific to the Moxi is that, unlike most other DVRs, there is no ability to manually set up a recording based on time and channel... one must have the capability of manually setting up recordings as a stop-gap measure... You're welcome.

And somehow I knew you were going to say that. ;) I agree. It's on the list. But let's get 4.1 out to everyone before we start working the next round of enhancements.

You're welcome.

And somehow I knew you were going to say that. ;) I agree. It's on the list. But let's get 4.1 out to everyone before we start working the next round of enhancements.

Welcome back MoxiGuy!

So does that mean a break for Digeo employees until the cable companies push out 4.1? If so, you guys may be able to build a rocket and check out the dark side of the moon before you have to be back at work :) You guys have done your job in getting highly requested features out the door and we all appreciate your hard work.

HE'S BAAACK! Great to see you here again MOXIGUY!

A question: since I'm not in the habit of checking the On Screen Diagnostic everyday to see what software version I'm running, what would be the tip off in the Moxi Menu that I have received the 4.1 update?

I think the tell-tale sign would be that if you have more than one episode of a particular show it will only have one block in the recorded line-up and then you move to the right where it will list each individual episode. This will be nice so all my Merkaat Manor episodes won't gunk up the menu :)

MoxiGuy, Great to see you back. I have one bug that I don't think has been mentioned but even my wife notices it! I will be watching a live show and then a message will come up saying it needs to change channels to start recording. since it has two tuners why is it making me do this? The work around is to just let it change and then hit the "return channel" button and I'm back in business but it seems starnge.

Am I wrong or wasn't the St. Louis area (Charter World HeadQuarters?) one of the first to roll out 3.2?


Oh yeah where will the Hard Drive meter be? Will it be a % or a pie chart? A geek has to ask.

pwsher

Oh yeah where will the Hard Drive meter be? Will it be a % or a pie chart? A geek has to ask.
pwsher


Here is the link to a picture calbleric posted a few days ago;

http://www.flickr.com/photos/67091682@N00/293222979/in/set-72157594368244079/

Is this called a bar meter?
Just like a download meter I think.


BeeCee

Thanks, Thiose are great pictures.

since the minimum requirements are USB 2.0, 7,200 RPM and 8MB cache. Pricegrabber has these great filters that allow you to narrow down on drive specs so I was looking at the options. I am curious if there is any advantage in terms of Moxi performance to using a drive with:
(1) a bigger cache?
(2) Firewire?
(3) 7,200 RPM seems to the sweet spot for price so this isn't a factor.

Thanks,
pwsher

HE'S BAAACK! Great to see you here again MOXIGUY!

A question: since I'm not in the habit of checking the On Screen Diagnostic everyday to see what software version I'm running, what would be the tip off in the Moxi Menu that I have received the 4.1 update?

I am hoping that my tip off will be the incredibly sped up menus themselves. The menus are going to be much faster and should be noticeable immediately (now that it's not programmed in Flash anymore).

Thanks, Thiose are great pictures.

since the minimum requirements are USB 2.0, 7,200 RPM and 8MB cache. Pricegrabber has these great filters that allow you to narrow down on drive specs so I was looking at the options. I am curious if there is any advantage in terms of Moxi performance to using a drive with:
(1) a bigger cache?
(2) Firewire?
(3) 7,200 RPM seems to the sweet spot for price so this isn't a factor.

Thanks,
pwsher

Firewire/USB2.0 drives are usually more than USB2.0 only drives, so you don't need the firewire output. Let me know if you find a 320GB drive cheaper than the 89.?? dollar one at Staples A/R or the 109.00 Western Digital My Book drive.

Copy and paste this link:
http://www.pricegrabber.com/search_attrib.php/page_id=11/popup2[]=2:394/popup1[]=153:393/popup4[]=30:392/sortby=priceA

You mean when you press "find" and then wait and wait and wait.......

You mean when you press "find" and then wait and wait and wait.......

That is one of the things that will be sped up. I was more thinking when I hit "MOXI" or simply try to change the channel after being gone at work all day and it takes forever for the frst few button presses to do anything (it gets faster after that).

A couple months ago I felt that things were very slow on one of the keys. I tyhink it was the ff key. So I took it into the cable company and told them it was broken. I could not believe how much faster the replacement was in terms of the Moxi menu! You might consider a new one...no charge. And they didn't ask my name or anything they just handed me a new one.


That is one of the things that will be sped up. I was more thinking when I hit "MOXI" or simply try to change the channel after being gone at work all day and it takes forever for the frst few button presses to do anything (it gets faster after that).

I think the tell-tale sign would be that if you have more than one episode of a particular show it will only have one block in the recorded line-up and then you move to the right where it will list each individual episode. This will be nice so all my Merkaat Manor episodes won't gunk up the menu :)

MoxiGuy, Great to see you back. I have one bug that I don't think has been mentioned but even my wife notices it! I will be watching a live show and then a message will come up saying it needs to change channels to start recording. since it has two tuners why is it making me do this? The work around is to just let it change and then hit the "return channel" button and I'm back in business but it seems starnge.

Am I wrong or wasn't the St. Louis area (Charter World HeadQuarters?) one of the first to roll out 3.2?


Oh yeah where will the Hard Drive meter be? Will it be a % or a pie chart? A geek has to ask.

pwsher


One of the first, but not the first if I remember correctly. I think there is one other market that often gets things first or at least right at the same time as we do.

The message you get I have noticed too. I figure its some sort of bug where the Moxi decides ahead of time what tuner# it wants to use to record a program and doesn't care if the other one is currently being used or not.

So MoxiGuy, any word from within Charter on any type of time table(I know everyone is asking/wanting the same info) just wondering should we be looking for hot deals now on hard drives and have them sitting around waiting, or you think Charter gonna take there sweet time and we gonna end up with a late Q1 or Q2 release next year sometime?

-Phatty

I am hoping that my tip off will be the incredibly sped up menus themselves. The menus are going to be much faster and should be noticeable immediately (now that it's not programmed in Flash anymore). Yes, that may be the most obvious tip off.

Here's a short list of changes in 4.1 that you can see right away:

In Channels (or any other category filter), press next and watch the entire guide move forward to the next half-hour time slot. (Press Moxi to bring it back to current time.)
In About Moxi, there's a new item called Storage & Stats. It will not only show you how much of your hard disk drive capacity is filled, but it will tell you what software version you have, (plus your box ID number and when the most recent updates hit your box). You'll all this info from the comfort of chair, recliner, or couch—no need to walk up to the box and give the secret handshake.
You'll see star ratings for movies at the top level of the menu as well as MPAA or TV ratings
When you press and hold an arrow, the menus spin much faster in turbo mode
There's a new card in the menu for Service Messages (from your cable operator).
In category filters (movies, sports, kids, etc.), you'll not only see broadcast shows (in blue), but also recorded shows that match that category (in gold).
And, yes, Find by Title comes up fast. Really fast.


Plus a whole lot of other new features, performance improvements (and some subtle design tweaks) that I'll get into when 4.1 deploys.

So MoxiGuy, any word from within Charter on any type of time table(I know everyone is asking/wanting the same info) just wondering should we be looking for hot deals now on hard drives and have them sitting around waiting, or you think Charter gonna take there sweet time and we gonna end up with a late Q1 or Q2 release next year sometime?

-Phatty


If I were you guys, I'd wait on buying a HD. First of all, Charter can choose to roll out whatever enhancements they want ... like everything except the hard drive support. So why spend money now only to have them not enable the external storage support?

I mean, there are always specials on drives, especially external USB ones, its not like it'll break your back later.

Just my thoughts.

Firewire/USB2.0 drives are usually more than USB2.0 only drives, so you don't need the firewire output. Agreed.
Firewire makes no difference to Moxi. You can only add a drive with one of the USB 2.0 ports in the back of the box.

If I were you guys, I'd wait on buying a HD. First of all, Charter can choose to roll out whatever enhancements they want ... like everything except the hard drive support. So why spend money now only to have them not enable the external storage support?

I mean, there are always specials on drives, especially external USB ones, its not like it'll break your back later.

Just my thoughts.
Great post. Don't buy now because you don't even know if you'll be able to use it.

As far as price is concerned, I remember one time when I bought a hard drive from a store, and on the way home I stopped to get something to eat, and read the paper. There was an ad in the paper for the same hard drive, for cheaper. I hadn't even gotten home! :rolleyes:

-Dan

Great post. Don't buy now because you don't even know if you'll be able to use it.

As far as price is concerned, I remember one time when I bought a hard drive from a store, and on the way home I stopped to get something to eat, and read the paper. There was an ad in the paper for the same hard drive, for cheaper. I hadn't even gotten home! :rolleyes:

-Dan


30 Day Price Matching!

If I were you guys, I'd wait on buying a HD. First of all, Charter can choose to roll out whatever enhancements they want ... like everything except the hard drive support. So why spend money now only to have them not enable the external storage support?

I mean, there are always specials on drives, especially external USB ones, its not like it'll break your back later.

Just my thoughts.

I know what you are saying but the 20.00 off with Google Check is not going to last forever and it's reasonable to believe that the next pricepoint will be 400GB for 129.00. The 89.00 after rebate drive at Staples is also a steal.

Question on Moxi Mate....

On the TV with the mate, I hear a background hiss all the time. For example, I hit the pause button and still continue to hear the hiss.

Is this a common problem, or just me?

If I were you guys, I'd wait on buying a HD. First of all, Charter can choose to roll out whatever enhancements they want ... like everything except the hard drive support. So why spend money now only to have them not enable the external storage support?

I mean, there are always specials on drives, especially external USB ones, its not like it'll break your back later.

Just my thoughts.


I agree!! Also, if Charter replaces the Motorola boxes next year maybe the new box will have a bigger hard drive and we won't need the USB......yet

Question on Moxi Mate....

On the TV with the mate, I hear a background hiss all the time. For example, I hit the pause button and still continue to hear the hiss.

Is this a common problem, or just me?

check under the furniture for snakes ;)

I need help from someone smarter than me or Charter. I am on my second MOXI box due to it resetting itself while in HD mode every 20-25 mins.

I have a Panasonic 50" 600u, connected via DVI-HDMI cable to the MOXI. After about 20-25 mins of operation the MOXI box automatically resets itself. Since this is the second box in a week I highly doubt that it is a box issue.

I think it is a signal strength issue. I am in a retirement community in the burbs. I have spent many hours on the phone with Charter CS. They checked the temp and it is operating at 113 degrees. Although I doubt it is that hot in the cabinet.

Tomorrow the tech comes out for the 3rd time this week. Two days ago when he replaced the box he did not set it to 1080 or 720. So when he did the check everything was working fine. Once I bumped the settings to 1080 or 720 it will reset.

Can someone tell me what is going on with my service? It is driving me nuts. :eek:

I need help from someone smarter than me or Charter. I am on my second MOXI box due to it resetting itself while in HD mode every 20-25 mins.
Is it possible it's overheating? Do you have the box in place that's well-ventillated? Just a thought.

-Dan

Is it possible it's overheating? Do you have the box in place that's well-ventillated? Just a thought.

-Dan


According to moxi it doesn't reset until about 150 degrees. The CSR stated it was resetting at 113 so it shouldn't be a temp issue.

Question on Moxi Mate....

On the TV with the mate, I hear a background hiss all the time. For example, I hit the pause button and still continue to hear the hiss.

Is this a common problem, or just me?
From the "Moxi Mate troubleshooting" section of my FAQ:
"Hissing sound: Make sure the low-pass filter is installed on the input of the first splitter that is shared by the main Moxi and the Moxi Mate."

I need help from someone smarter than me or Charter. I am on my second MOXI box due to it resetting itself while in HD mode every 20-25 mins.

I have a Panasonic 50" 600u, connected via DVI-HDMI cable to the MOXI...
I would recommend trying a component video hookup rather than DVI to see if that fixes the problem. The Moxi seems to have digital video compatibility issues with a number of displays. If that fixes it, then Digeo should probably be informed of the incompatibility (the information would probably get lost at Charter before ever reaching Digeo). If that does not fix it, then you may need to try another Moxi. I have some DVI troubleshooting tips in my FAQ, but I don't know that they will help in your situation.

I just got a Moxi box this past week and my SD quality has severely decreased from my former HD non-DVR box. This is what I've tried so far:
-Changed TV settings (Wide, letter, etc.) with no effect
-Changed HDTV settings (480i,p,1080i) with no effect. I have a Sammy HLP5063WX so I've got the 720P bug.

Before I started reading up I was a really novice. Charter hooked the box up with Component cables. I've got a DVI cable so I but it on. (yeah I know rookie mistake).

I couldn't get a picture at first when I changed to DVI unless I was on HD channels. I read Splinke's FAQ (BTW THANK YOU!) and found the tip about 480p setting selection instead of both 480i and 480p.

Now, I can see SD on my DVI cable, but I still have the resolution issues (fuzzy black, wierd looking skin tones). It looks like the same problem as when I had the component cables on.

Anybody have any suggestions on fixing the resolution. The wife is not happy...

so at my folks pad they just went from a 62" rear projection lcd to a 50" plasma display and now a lot of the time when you FF or RW on high def it pixilates (sp?) and you really cant tell what you're looking at. anybody else had this problem? I have noticed its about 85% of the time...sometimes its ok but the majority of the time it is hard to tell what you are fast forwarding. IS this due to the plasma set?

I would recommend trying a component video hookup rather than DVI to see if that fixes the problem.


For troubleshooting purposes I would agree with this. There are issues with the "Handshake" just to eliminate this as a possibility hook it up via component and let us know your results, good or bad. My TV looses picture everytime you turn off the TV via DVI and I have to soft boot the box to get a picture again.

Also is the box inside a cabinet? If so try placing a fan blowing it with the cabinet open to rule this out as a possibility.

What is your signal strenghth? You can get in this menu by pressing MENU and OKAY at the same time for 4 seconds.

I just got a Moxi box this past week and my SD quality has severely decreased from my former HD non-DVR box...
First, analog SD quality through a DVR will always be at least a little worse than through a non-DVR tuner, including a direct connection to your TV, since the signal must be compressed and then uncompressed before reaching your TV.

Second, 480i on the Moxi should be better than 480p (480p tends to be "fuzzy" or out-of-focus), so select 480i if at all possible.

Is the quality issue primarily one of "pixelation"/"static," or is it a color/contrast/brightness issue? If it is the latter, and it occurs at all resolutions, you could try tweaking the video settings on your TV. Different tuners usually output the signal differently, so some fine tuning may be necessary when switching. If it's way off, though, you may have a bad box.

I would have suggested things about the connection cables, but you said you saw the same thing with both component and DVI. You may want to check your signal quality/level in the On-Screen Diagnostics menu. The Moxi is much more sensitive to signal issues than most other tuners. Perhaps you could also bypass the Moxi to see how good the picture looks without it.

According to moxi it doesn't reset until about 150 degrees. The CSR stated it was resetting at 113 so it shouldn't be a temp issue.
According to the information I have received, typical CPU temperature readings are in the 32-52˚C (90-126˚F) range, and "overheating" messages pop up on the Moxi when the temperature reaches about 65˚C (150˚F). A temperature of 45˚C (113˚F) should be well within the normal range, and if no overheating messages are received, and if the automatic rebooting only occurs when HD channels are being watched, I think this strongly suggests it is an HD handshake problem. That said, it IS very important to have good ventilation, so closed cabinets without air flow are not a good idea.

so at my folks pad they just went from a 62" rear projection lcd to a 50" plasma display and now a lot of the time when you FF or RW on high def it pixilates (sp?) and you really cant tell what you're looking at. anybody else had this problem? I have noticed its about 85% of the time...sometimes its ok but the majority of the time it is hard to tell what you are fast forwarding. IS this due to the plasma set?
If this happens on several (or all) channels, and the only difference from before is the display, it sounds like it is a display issue (refresh rate?).

According to the diagnostics menu I retrieved the following information:

Downstream:
Max band: 3146 kbps
Freq: 549
Power: -14.4 dbmv
Signal: 33.6db

Upstream:
Max: 256 kbps
Freq: 32mhz
Power: 36 dbmv

Ok so what is that telling me if anything? I do know that before when it was hooked up with component video there wasn't an issue. I went to HDMI to get the best possible picture. Prior to that I could not get it higher than 480p. The 1080 would not come in at all on component.

I found this on a website and if that is true, then my signal is overdriving the HD handshake, and what i believe to be the source of my problem. I won't know till the tech gets here somewhere between 1 and 5.

1. "RE: Cable Signal Strength"

A perfect signal on the downstream (coming in) is exactly 0 DbmV. This is no loss and no gain. Acceptable ranges are between -10DbmV and +10DbmV with -7 to +7 being optimum and 0 being perfect. For upstream (outgoing) your modem should have to push no more than 55DbmV at the maximum. Around 40 to 50 is about as perfect as it gets in most cases. This of course does not take into consideration microreflections or SNR issues that may arise from ingress or pushing back through too many splitters and/or amplifiers.

...Ok so what is that telling me if anything? I do know that before when it was hooked up with component video there wasn't an issue. I went to HDMI to get the best possible picture. Prior to that I could not get it higher than 480p. The 1080 would not come in at all on component...
720p and 1080i should work fine over the component video connection, and you should definitely try that for troubleshooting purposes. The component connection is the separate red, blue, and green cables just for video. Does your display support 1080i on the component input to which you had the cables connected? Did you have 1080i selected in the Moxi's HDTV Set-up menu? Did you use decent cables (not necessarily expensive ones, just ones designed for component video)?

The signal values you retrieved are for the cable modem inside your Moxi (Network Diagnostics Menu > DOCSIS Interface Information). The upstream power reading looks fine. The downstream signal-to-noise ratio (quality) looks fine, but the signal level (power) may be a bit too low. You may also want to check out the signal level and quality of the actual cable channels under Hardware Diagnostics Menu > Tuner Information. The relatively low downstream cable modem level suggests that your tuner signal levels may also be a bit low. However, this is unlikely to cause your Moxi to reboot unexpectedly. More likely, it would just result in pixelation of the video singal or the inability to tune the channels. See the CONNECTIVITY DIAGNOSIS section of my FAQ for more information.

Page 1 of the tuner page showed the SNR at 18.98 which is below your recommended of 21. But your FAQ states that is for the updating of information and such. Generally, the signal strength on page two seemed sufficent. I will check it for each channel to verify consistancy.

Third box installed today. The installer said there were certain steps to be done prior to connecting the DVI connection. He hooked in the components and those worked. Set the resolution, then reconnected the hdmi/dvi cable. It will be a bit before I know if it worked or not. He says they have been having alot of trouble with the dvi connections on moxi boxes. They have asked Motorola to put an hdmi connection instead of dvi on the back of moxi's. If this doesn't work then I will have to try and go component from the moxi to the TV but then I will have to reconnect my dvd with new component wires and then run wires in the wall again. argghh. I am hoping these work. The only other solution is to drop the moxi box completely and just have a normal HD box connected. But if I do that I might as well just get a cable card since the Panasonic 600u supports that also. Crossing my fingers!

Giving up. I think I will have to move to component cables. Seams that the dvi to my Panasonic is incompatible. I have had three boxes, checked the signal and everything and yet I continue to have problems with it resetting. So out go the HDMI/DVI cables and in come component. If it resets after that I will have to drop moxi all together.

I have been using Moxi for a couple of years now and have been waiting patiently for the ability to connect an external hard drive for additional storage. I just noticed yesterday that Sunflower Cablevision here in Lawrence updated their Moxi software to 4.1 on Thursday. I hooked up my 400 gb external drive that had been sitting on my bookshelf for 2 months waiting for this day. Needless to day, I was greatly disappointed to find out that this functionality has not been enabled yet. I sent an email to customer support to ask when it would be turned on, and this is the response I got:

"Thank you for your e-mail. I cannot give you a definitive yes/no answertoday, but I would believe that the USB ports being enabled for outboundtraffic would fall in the ‘no’ category. This would be due tothe capability of enabling pirating of Moxi recorded content. I willdouble check to be 100% sure on this, but my gut feeling would be that thoseports will not be enabled in that manner until copy protection can be assured."

Any suggestions on how I might respond to this email to facilitate getting the USB/Firewire ports turned on for the additional drive space? 10 hours of HD just isn't cutting it, especially as we enter into the time of year full of re-runs.

Thanks in advance for any help you all might be able to provide.

I have been using Moxi for a couple of years now and have been waiting patiently for the ability to connect an external hard drive for additional storage. I just noticed yesterday that Sunflower Cablevision here in Lawrence updated their Moxi software to 4.1 on Thursday. I hooked up my 400 gb external drive that had been sitting on my bookshelf for 2 months waiting for this day. Needless to day, I was greatly disappointed to find out that this functionality has not been enabled yet. I sent an email to customer support to ask when it would be turned on, and this is the response I got:

"Thank you for your e-mail. I cannot give you a definitive yes/no answertoday, but I would believe that the USB ports being enabled for outboundtraffic would fall in the ‘no’ category. This would be due tothe capability of enabling pirating of Moxi recorded content. I willdouble check to be 100% sure on this, but my gut feeling would be that thoseports will not be enabled in that manner until copy protection can be assured."

Any suggestions on how I might respond to this email to facilitate getting the USB/Firewire ports turned on for the additional drive space? 10 hours of HD just isn't cutting it, especially as we enter into the time of year full of re-runs.

Thanks in advance for any help you all might be able to provide.

I hate to say I was right, but I'll refer to my earlier post (http://www.avsforum.com/avs-vb/showthread.php?p=9083850&&#post9083850). Sometimes I hate it when I'm right. :mad:

I have been using Moxi for a couple of years now ...

Now I'll try to add some helpful advice (now that my gripe is out of the way). Is the drive hooked up to the rear USB ports? It seemed from various posts that only the rear ports would handle a drive, not the front ports. Can you absolutely confirm that you have 4.1 (i.e. thru the extra menu options that MoxiGuy described and a really sped up UI response time)? Has anyone at your cable company expilictly said that they have dsable this option? It is possible that your box is broken and the feature is actually there (although a slim chance I guess).


MoxiGuy,
Is it possible for specific Cable ops to disable the hard drive feature? We know they can selectively disable certain features, such as Jukebox, Games, etc, but is the hard drive capability in that list now too?

Giving up. I think I will have to move to component cables. Seams that the dvi to my Panasonic is incompatible. I have had three boxes, checked the signal and everything and yet I continue to have problems with it resetting. So out go the HDMI/DVI cables and in come component. If it resets after that I will have to drop moxi all together.


Why not get a dvd player with HDMI like an Oppo? That's what I use -- component for Moxi and HDMI for DVD. Easier than running new wires through the walls :-)

Any suggestions on how I might respond to this email to facilitate getting the USB/Firewire ports turned on for the additional drive space? 10 hours of HD just isn't cutting it, especially as we enter into the time of year full of re-runs.

I'd suggest (a) pointing out the the content on the external drive is heavily encrypted to prevent piracy and (b) continuing to make a stink about it.

I work for the Lawrence Journal-World, which is owned by the same company that owns Sunflower, and so I know the people who work there pretty well. One *big* plus we have is that Sunflower's a small enough company that they actually listen to their customers. I think if we keep bugging them about it, they'll make the change.

Don't get suckered into thinking there's some huge bureaucracy like at Comcast; Sunflower simply isn't big enough to afford to ignore customers.

(Of course, I'm not privy to any sort of "insider knowledge" here; just my impressions from knowing the parties involved.)

The "piracy" argument is pretty pointless, since there are already ways to pull content off the Moxi itself via the Firewire ports -- Mac or PC.

MoxiGuy,
Is it possible for specific Cable ops to disable the hard drive feature? We know they can selectively disable certain features, such as Jukebox, Games, etc, but is the hard drive capability in that list now too? Yes, it is possible for a cable operator to enable or disable the external drive function.

To find out if the external drive function is enabled for your box, go to Settings, and arrow down. The card for External Hard Drive (if present) should be between Sound Effects and HDTV Setup. If the card isn't there, then your operator hasn't enabled the feature.

I agree with jacobkm that DRM is not the issue here. Once a drive is mated to a particular Moxi box, the recorded content can only be played through that box alone. The encryption if very solid (Triple DES).

It may be that, since this is new functionality, your operator is putting it through extra test cycles before releasing it. That way, they can get the updates to core functionality to customers more quickly, without waiting for the testing on the new functions.

I'll check to see what I can learn about Sunflower's plans for the feature.

Bear in mind, 4.1 only supports USB 2.0 drives not FireWire drives.

The "piracy" argument is pretty pointless, since there are already ways to pull content off the Moxi itself via the Firewire ports -- Mac or PC.

I thought that everyone who had tried this with a Moxi failed. Only other Moto STB's have had success (such as 6412), or did I miss something again?

If this happens on several (or all) channels, and the only difference from before is the display, it sounds like it is a display issue (refresh rate?).

thanks for the reply...any idea how to fix this? is this something you can tweak on the tv or what?

Moxiguy and Others that responded, thanks for the input.

Someone asked before if I was sure that Sunflower was running 4.1. Yes, I am sure. When you got to About, Storage & Stats, is lists the software version as: 4.1.76LR-P.148234. Is there any other information that can be gleaned from this version number?

Because of the location of my external hard drive and system setup, I plan on using the rear USB ports.

I will keep on Sunflower to see if I can get anywhere with them. If there is other information out there about Sunflower's plans, I would appreciate the info.

Again, thanks for the help, and I will keep you all updated if something changes here in Lawrence.

Need some help, please.

I have a Samsung LN-S4695D which supports 1080p. In the Moxi HD Setup options, 1080p is not an option (1080i is). Which HD Setup options should I check???? I'm not technical, and I can't figure this out. Would really appreciate some help. Thanks!!

Need some help, please.

I have a Samsung LN-S4695D which supports 1080p. In the Moxi HD Setup options, 1080p is not an option (1080i is). Which HD Setup options should I check???? I'm not technical, and I can't figure this out. Would really appreciate some help. Thanks!!Check every box that works with your TV. As you check a box, your TV will switch to that resolution. If you see it, then select Yes. If your screen goes blank or snowy, wait (about 30 seconds) and it will switch back to the previous resolution.

Shortcut: When you are doing this setup routine, if the screen goes black or snowy, you can hit OK and you'll jump right back to a resolution that works for your TV. (although you can't see it, you're actually selecting No.).

As of now, there are no broadcasts in 1080p. Most HD signals are broadcast at 1080i. Fox, ABC, and ESPN use 720p. Your TV should be able to handle both of these. By checking off both boxes on Moxi, you're ensuring that your TV gets the signal exactly the way it was transmitted.

I hate to say I was right, but I'll refer to my earlier post (http://www.avsforum.com/avs-vb/showthread.php?p=9083850&&#post9083850). Sometimes I hate it when I'm right. :mad:

You're not right about anything, some small cable company most of North America has never even heard of is hardly represenative of the majority. Also, I find it interesting that the OP says "I plan on using the rear USB ports" which would indicate they've not really tried to use an External 2.0 Hard drive.

I thought that everyone who had tried this with a Moxi failed. Only other Moto STB's have had success (such as 6412), or did I miss something again?


Na, I found out how in like 5 minutes via google the tools needed to do this via my Mac. Keep in mind i have to rip it off in real time - I can't just copy a recorded show off as if its a file. Works with SD and HD material. I dont really use it as there isn't a whole lot I want to archive that bad, and if there is, there are other avenues available that are quicker ... ie usenet when someone else has already done the leg work for you :cool: But of course I had to find out if it could be done, heeh.

You're not right about anything, some small cable company most of North America has never even heard of is hardly represenative of the majority.

All my post said was "who wants to take bets". I didn't say it had to be a major cable op. At that point, everyone was saying how great it would be once they got 4.1 and could just plug in a hard drive. No one was considering the situation where you get 4.1 and the hard drive functionality wouldn't work. We have now confirmed, thru lastcall4oh and MoxiGuy that it is an option that cable ops have. I would guess that if Sunflower can figure it out and justify it, then the monkeys running the show at larger cable ops, like TWC and Comcast, will figure it out and justify it too. If that is the case, then there will be no joy in Moxi land :(

Also, I find it interesting that the OP says "I plan on using the rear USB ports" which would indicate they've not really tried to use an External 2.0 Hard drive.

I caught that too, but looking back at the OP's post, he does say that he plugged in the drive and had no luck.

Its no mystery that cable operators could pick and choose which functions to enable. this is not news. Argue about something important :D

I would guess that if Sunflower can figure it out and justify it, then the monkeys running the show at larger cable ops, like TWC and Comcast, will figure it out and justify it too.

What possible motive could they have for doing this unless Moxi charges them a fee to unlock that feature? The only post we have is someone saying they have done and, and later saying they "plan" on doing it. Charter is probably doing testing , and perhaps sunflower is doing testing by rolling out 4.1 with few features enabled to see how it goes.

A low level employee guessing why is not an answer, the reason they are a low level employee is because they are unable to say "I Don't know" which seems to be prevenlent in our society unless you are asking when a PS3 or WII is arriving.

Argue about something important :D
Um, to me, and I would suspect most of the people on this forum, the topic of whether cable operators will enable this feature is important.

Of course, I couldn't care less whether whether jasonvr is right or wrong :p , but the topic itself is important.

-Dan

By months end the tale will be told.

What possible motive could they have for doing this unless Moxi charges them a fee to unlock that feature?

Ok, my last post on this topic. I can think of one very good reason. Support! Imagine the calls that might come in for people trying to get external hard drives to work. There are any number of reasons that things won't work right when joe-schmo off the street tries to do it because there is an option in the Moxi menu for it. The drive is too slow, not enough cache, a bad enclosure that overheats the drive when left on 24/7 (leading to corrupted programs), plugging it into the wrong ports (either the front USB ports or firewire), and the list goes on. The same argument could be made for why my Moxi doesn't have Jukebox, Pictures, or Games enabled.

What possible motive could they have for doing this unless Moxi charges them a fee to unlock that feature?

[Edit]Crap, jasonvr beat me to it.

Well, how about they don't want to answer tech support questions about the feature? If they're a small cable company, they may not have the resources to answer questions about it. Another possibility is that they're training CSRs before they release it, but combining "training" and "CSRs" in a sentence does seem a little strange. :p

-Dan

What possible motive could they have for doing this unless Moxi charges them a fee to unlock that feature? The only post we have is someone saying they have done and, and later saying they "plan" on doing it. Charter is probably doing testing , and perhaps sunflower is doing testing by rolling out 4.1 with few features enabled to see how it goes.

A low level employee guessing why is not an answer, the reason they are a low level employee is because they are unable to say "I Don't know" which seems to be prevenlent in our society unless you are asking when a PS3 or WII is arriving.


Because they can't figure out how to charge you more for it yet :D

Ok, my last post on this topic. I can think of one very god reason. Support! Imagine the calls that might come in for people trying to get external hard drives to work. There are any number of reasons that things won't work right when joe-schmo off the street tries to do it because there is an option in the Moxi menu for it. The drive is too slow, not enough cache, a bad enclosure that overheats the drive when left on 24/7 (leading to corrupted programs), plugging it into the wrong ports (either the front USB ports or firewire), and the list goes on. The same argument could be made for why my Moxi doesn't have Jukebox, Pictures, or Games enabled.


True, however you don't cut off your nose to spite your face. Cable and Satelite providers all know the hardware has a HUGE IMPACT on subscribers, if you don't believe me read about TIVO HD DVR and D*TV All the features are currently unlocked on my Moxi box including DVI so apparently this is not an issue for charter. I'm sure they are not worried about people called to find out how to play the games. hehe Also, Who is a Major Financial Backer of the Moxi???

I'm sure they are not worried about people called to find out how to play the games. hehe

Unless its the occasional "My kid pressed a bunch of buttons and now there are what looks like Tomato splotches all over my screen, help!!!" calls :D

(I kinda wish I had that game, it sounds fun, but alas, Adelphia/TWC....)

Because they can't figure out how to charge you more for it yet :D
Simple, the "Customer provided equipment" charge :)

Does Direct TV or Dish have boxes with external hard drives? :confused: I've had Cable so long I don't know....

Does Direct TV or Dish have boxes with external hard drives? :confused: I've had Cable so long I don't know....

http://www.tvweek.com/page.cms?pageId=202

The point is.. The hardware is very important for customer retention. Unleashing the full potention of the Moxi hardware is an important step for Charter. To be able to pull videoos, MP3s' etc off your home network is huge.

You're not right about anything, some small cable company most of North America has never even heard of is hardly represenative of the majority. Also, I find it interesting that the OP says "I plan on using the rear USB ports" which would indicate they've not really tried to use an External 2.0 Hard drive.

Not only do I plan to use the rear USB, but I actually hooked the drive up to both rear USBs as well as both front USBs. No luck either way.

Questions about the USB hard drive function under 4.1++.

1. Does the MOXI 'default' to the external HD for storage once a drive
is detected and formatted?

2. Can programs recorded on the MOXI internal drive be accessed
while an external drive is attached or does the MOXI 'see' the
internal and external as one drive?

3. If the MOXI does NOT see both drives as one, does the menu allow
switching drives or do you have to 'stop' and unplug the external drive
before viewing content on the internal drive?

4. Any other info or a brief operational outline would appreciated. :)

Thanks for all the good info on Software Ver 4.1+


BeeCee

Still 3.1++ here. :rolleyes:

Questions about the USB hard drive function under 4.1++.... a brief operational outline would appreciated. :)

As you'll see, our developers avoided all the nasty gotchas you outline in your questions. They were pretty smart about doing the right thing here.

This first step isn't strictly necessary, but it's part of the fun: go to the storage meter and note how much of your internal drive capacity is used.

Then, under Settings, select External Hard Drive. You'll get a brief overview including the required specs of the external drive. (USB 2.0, 7200 RPM, Buffer: 8 MB).

Once you plug in the drive, the system will initialize the drive and put up a message telling you that it's ready.

Then (for fun), go to the storage meter and marvel at all the new empty space you have.

From there on, as far as a you're concerned you just have one big drive. You'll see a single combined list of programs from both drives. You don't have to think about where the shows are stored. Your list of recorded shows just gets bigger and bigger.

If you ever want to remove the drive, go to the External Hard Drive setting for instructions. (Basically... stop all recordings and playbacks... select disconnect... wait for a message saying it's safe to remove the drive, then unplug if from USB). All the recordings on the external drive will vanish from your menu. (Programs are not split across both drives, but are recorded in their entirety on one drive or the other--so if you remove the external drive, you can still watch complete shows on the internal drive.)

If you connect the drive to any other device, you won't have access to the programs and you risk losing them all when the other device re-initializes the drive. But provided you haven't done that, you can reconnect that same external drive to your Moxi. Moxi will recognize it and the recorded programs will once again be accessible--but only on your Moxi.

So if you have all kinds of stuff on the HD and your MOXI breaks and is replaced, you have lost it all...

Kind of defeats the purpose of archiving stuff.

So if you have all kinds of stuff on the HD and your MOXI breaks and is replaced, you have lost it all...

Kind of defeats the purpose of archiving stuff.


That's true of the MOXI now, so what's the difference? I've never thought of the MOXI as an "archiving" device anyhow --- record, save for a bit, watch, delete. The externals would just allow for a longer lag time between recording and watching, or for more HD recording ability.

That's true of the MOXI now, so what's the difference? I've never thought of the MOXI as an "archiving" device anyhow --- record, save for a bit, watch, delete. The externals would just allow for a longer lag time between recording and watching, or for more HD recording ability.


I think the PC Link feature is cool too. I just checked behind my wall plate where the coax comes out and found a bare cat 5e there that runs down into the basement leviton box. I am going to wire it up today for ethernet.

MoxiGuy

Thanks for the operations outline and forward thought.
Hard work and good listening skills made this release possible.


If you connect the drive to any other device, you won't have access to the programs and you risk losing them all when the other device re-initializes the drive. But provided you haven't done that, you can reconnect that same external drive to your Moxi. Moxi will recognize it and the recorded programs will once again be accessible--but only on your Moxi.

Reading between the lines and asking??,
IF your MOXI breaks down then another MOXI will not be able to read content
from the external drive stored by the first MOXI;

and

An external drive formatted with a MOXI unit can be reused after formatting
with another MOXI or device(computer).
In other words the MOXI does not disable the drive just encrypts its content for use on the originating MOXI.


Thanks


BeeCee

As you'll see, our developers [] were pretty smart about doing the right thing here. [] as far as a you're concerned you just have one big drive.
Does the external drive go into low power or standby mode as appropriate?

I believe tuner buffering should only use the internal drive and the external drive should be used (and draw more power) when recordings or playbacks occur.

I also believe that tuner buffering should be optional and the internal drive should also go into low power/standby mode.

Happy to have you back, Joe

Don't get me wrong, this new 4.1 software version sounds amazing to me. Just what I think is needed to make my Moxi DVR's top notch...but...realistically, what are the chances of my cable company, Charter Communications in STL, actually pushing this software version to the users? It sounds like something they would never do.

Also, will this new software update add in some sort of folders when viewing your recorded tv? The one thing I HATE about the moxi software and loved about my old Direct TV Tivo was that the Tivo had folders for each show. Made things very easy. Has there been any talk of this in the moxi software? Thanks.

Don't get me wrong, this new 4.1 software version sounds amazing to me. Just what I think is needed to make my Moxi DVR's top notch...but...realistically, what are the chances of my cable company, Charter Communications in STL, actually pushing this software version to the users? It sounds like something they would never do.

Also, will this new software update add in some sort of folders when viewing your recorded tv? The one thing I HATE about the moxi software and loved about my old Direct TV Tivo was that the Tivo had folders for each show. Made things very easy. Has there been any talk of this in the moxi software? Thanks.


http://www.avsforum.com/avs-vb/attachment.php?attachmentid=67669

realistically, what are the chances of my cable company, Charter Communications in STL, actually pushing this software version to the users? ...

Also, will this new software update add in some sort of folders when viewing your recorded tv? . Chances of the core upgrade approach 100%. Will you get all the featues in the release? I'm trying to find out. It depends on the results of Charter's testing--which is still underway. I've seen some very skeptical to cynical speculation in this thread about why the 4.1 software is not yet deployed, but I don't think they match the reality of what's happening. The operators are simply being conscientious and careful about what they release to their customers.

Folders didn't make it into 4.1, but the screenshot that cableric posted is in the pipeline for a future release.

Happy to have you back, JoeThanks. Buffering is only on the internal drive. Don't know the answer to your other questions. I'll pass along your suggestions.

I've seen some very skeptical to cynical speculation in this thread about why the 4.1 software is not yet deployed, but I don't think they match the reality of what's happening.

Here is why I think there are sceptics.


1) Since Moxi & Digeo (now merged) and Charter all have one thing in common, Paul Allen, I would have ASSUMED the first cable company in the world to unveil a major revamp of a DVR would have been Charter. Guess not. It would seem a billionaire business owner would be first in line.


2) I think it's partially because there is no line of communications between the consumer and the service provider. Call your cable company and let them know you are interested in the upgrade. HOW? The right people don't get the message. You have no way of letting them know this is of interest to you, they have no way to survey customers to find out if they are satisfied with the service. I remember when I called to get the box earlier this year, they were like, what is a Moxi? Then they promised me one, but did not have them in stock. The local office is out of them right now as a matter of fact.

3) Computer people like myself see large companies wait MONTHS to install security patches because they are scared because back in the old days some Windows 2000 patches caused problems. After all..... pulling the trigger puts your hind end on the line. So why do it? If it ain't broke don't fix it, stall for months on giving it the go ahead and hope the smaller cable companies find the bugs and report them for you. After a few more releases, then you can give it the okay.

If the release is STABLE, you let the dogs loose. You should be able to find that out in a week, not a month.


That's my 2 cents.

MoxiGuy:

When might we be able to view the 4.1 user guide on moxi (dot) com and/or digeo (dot) com? Hopefully this will help to tide us over.

Does anyone have a picture of the inside of the Moxi? Also what speed is the soldered on 128MB RAM memory PC66/PC100/PC133/? Does the box that Charter sends out have and open DIMM Slot?

Does anyone have a picture of the inside of the Moxi? Also what speed is the soldered on 128MB RAM memory PC66/PC100/PC133/? Does the box that Charter sends out have and open DIMM Slot?
This sort of stuff is in the "Pictures of the inside of the BMC9012" section of the FAQ.

Folders didn't make it into 4.1, but the screenshot that cableric posted is in the pipeline for a future release.


I am quite dismayed that folders didn't make it in but more of these inane games did? For those of you that don't have games enabled you are missing absolutely nothing! If you want to play games get a game machine. These controlers are not made to play games. Who makes these decisions? Something as potentially useful as folders is left out?
While I'm ranting...the ability to import pictures and then some are rotated 90 degrees with some lame canned music is supposed to be a feature? I guess it wouldn't be so bad if it weren't using up valuble disc space.

Oh yeah...the DVD player works very well.

MoxiGuy, please take these criticism with a grain of salt..we truely appreciate your posts and we (mostly me) probably don't represent the "normal" user. So programming for the masses is expected.

Who makes these decisions? Something as potentially useful as folders is left out?


So if you have three episodes of Heroes recorded, it's not going to show Heroes once with the (3) next to it?

As far as the games go, sometimes I play the casino games on rare occasions. The games would seem to be something useful in desperate situations like when you are in a hotel, or in the car bored.

black_macleod Posted a link.....

If this is 4.1 then it looks as good as folders. Or did I get this wrong ?

Dan

black_macleod Posted a link.....

If this is 4.1 then it looks as good as folders. Or did I get this wrong ?

Dan

If it does this, I would be happy...
http://static.flickr.com/114/293284920_560c30ec59.jpg?v=0

MoxiGuy already stated this function DID NOT make it to 4.1, so you'll have to wait.

MoxiGuy already stated this function DID NOT make it to 4.1, so you'll have to wait.

Interesting, so people could have a 2TB drive and have to scroll through 30 episodes of a show.

Seems like organization would have been a top priority with the external drive opening up new possibilities.

So my moxi box finally bit the dust this weekend and lost nearly all functionality. I'm in LA and TW Cable came out this morning to fix it. I wasn't there but my fiance says the tech replaced the box all together because he couldn't fix it. The tech told her that he gave us a "completely new moxi cable box. This one hasn't even been rolled out. Very few people have it. It is a great upgrade." Anyone have any idea what's waiting for me at home?
Thanks!

Anyone have any idea what's waiting for me at home?
Thanks!

Dissapointment.

Ouch.
Does my disappointment come with a model number and specs?

MoxiGuy already stated this function DID NOT make it to 4.1, so you'll have to wait.


If this did not make 4.1 what are we looking at?

Dan

If this did not make 4.1 what are we looking at?

Dan


Beta, testing, etc.

I agree that folders will be a big help. But on the other hand what you're not factoring in is the huge speed boost of the Moxi Menu in 4.1. I currently have 143 programs in my list of Recorded TV. I can scroll that entire list in 5 seconds. iPod has done very well with a long flat list and rapid scrolling. I don't think I'll ever have as many TV shows on my Moxi as I have tunes on my iPod.

MoxiGuy, please take these criticism with a grain of salt. I appreciate the sentiment, but please don't old back. Praise and criticism are equally valuable. The biggest part of what I do here is to listen and report back what customers are saying about Moxi.

So far, it's looking like folders will be the lead topic of this week's report.

I have been using Moxi for a couple of years now and have been waiting patiently for the ability to connect an external hard drive for additional storage. I just noticed yesterday that Sunflower Cablevision here in Lawrence updated their Moxi software to 4.1 on Thursday. I hooked up my 400 gb external drive that had been sitting on my bookshelf for 2 months waiting for this day. Needless to day, I was greatly disappointed to find out that this functionality has not been enabled yet. I sent an email to customer support to ask when it would be turned on, and this is the response I got:

"Thank you for your e-mail. I cannot give you a definitive yes/no answertoday, but I would believe that the USB ports being enabled for outboundtraffic would fall in the ‘no’ category. This would be due tothe capability of enabling pirating of Moxi recorded content. I willdouble check to be 100% sure on this, but my gut feeling would be that thoseports will not be enabled in that manner until copy protection can be assured."

Any suggestions on how I might respond to this email to facilitate getting the USB/Firewire ports turned on for the additional drive space? 10 hours of HD just isn't cutting it, especially as we enter into the time of year full of re-runs.

Thanks in advance for any help you all might be able to provide.

Hello,

I also e-mailed Sunflower asking why the option was unavailable. I included the information we've found in this thread (including the inability to easily infringe on the copyrights). Sunflower sent the following response:

"Thank you for your email regarding the external USB drive option on the new Moxi 4.1 upgrade. We too are excited to have this option. Unfortunately, the option to add a extra storage with a USB hard drive is disabled because Digeo sells this as an option to it's customers. It is not included in their current pricing. We are hoping we can add it without having to charge extra for it and are discussing this with Digeo.

Thank you again for your email and your interest. Moxi is a great product and we are all very happy with the improvements that have been introduced with 4.1. We hope to have more good news from Moxi soon."

Has anyone heard anything about Digeo charging for this option?

"...Unfortunately, the option to add a extra storage with a USB hard drive is disabled because Digeo sells this as an option to it's customers. It is not included in their current pricing..."

HaHa! This is just great. I like my 3.2 Moxi a lot but all the Co.'s involved in this supply line must get some perverse joy out of creating a failure from a product people actually want. Moto can't supply the hardware, the cable op's can't get releases out w/o months(year+) of testing, games (why they're even there at all I can't understand) take a higher priority than folders, every option is a nickel/dime charge, won't license a decent grid listing. For pete's sake the product is there - free it!!

I agree that folders will be a big help. But on the other hand what you're not factoring in is the huge speed boost of the Moxi Menu in 4.1. I currently have 143 programs in my list of Recorded TV. I can scroll that entire list in 5 seconds. iPod has done very well with a long flat list and rapid scrolling. I don't think I'll ever have as many TV shows on my Moxi as I have tunes on my iPod.

That is a good point MoxiGuy, and I do admit that the increased speed of the menu in 4.1 is a plus, but without access to additional storage space, scrolling through the 10 hours of HD programming on my machine doesn't take to long. I don't need folders for 10 items.

Do you have any comments on the response provided by Sunflower that Digeo charges for the USB functionality?

[QUOTE=iamdragonbait]Hello,

Unfortunately, the option to add a extra storage with a USB hard drive is disabled because Digeo sells this as an option to it's customers. It is not included in their current pricing. We are hoping we can add it without having to charge extra for it and are discussing this with Digeo.


What is the real scoop? I don't know sunflower, but getting BS, wrong and misinformation from Charter is the norm.

Who it the one denying us our extra storage? Digeo or the Cable companies?

Dan

Who it the one denying us our extra storage? Digeo or the Cable companies? Sorry, but I'm not taking the bait on a "when did you stop beating your wife" question.

Nobody is denying you the technology. Both Digeo and the cable operators are working to bring it to you. The operators are following standard practice when a vendor releases new technology to them. They test it in the labs. Then with a small number of their customers. Then a larger number. And then they release it widely. I know how eager you are to get it. I wish you had it already. But I understand why the operators are being very cautious.

[QUOTE=iamdragonbait]Hello,


Who it the one denying us our extra storage? Digeo or the Cable companies?

Dan


You are ... go get a Tivo Series 3

:D

Sorry, but I'm not taking the bait on a "when did you stop beating your wife" question...
OK, here is a less loaded way of asking the question (sorry to put you on the spot) :) : Digeo is a for-profit company that needs revenue to survive in the competitive DVR market and pay their hard-working employees. To help achieve profitability, Digeo charges cable companies extra to provide optional services like Games, Jukebox, and Photos. Some cable companies choose to pay for these optional services to provide them to their customers, and they likely set their subscriber fees accordingly. Does/will Digeo charge the cable companies an extra fee to include external hard drive support?

OK, here is a less loaded way of asking the question

There was nothing wrong with the other question. Thing only thing I see that is innappropriate is some reference to wife beating.

I see no reason why the SunFlower email would be incorrect as it is too specific and is not consistant with a made up answer you get many times from people that do not know what they are doing.


Unfortunately, the option to add a extra storage with a USB hard drive is disabled because Digeo sells this as an option to it's customers.

There was nothing wrong with the other question. Thing only thing I see that is innappropriate is some reference to wife beating.

I see no reason why the SunFlower email would be incorrect as it is too specific and is not consistant with a made up answer you get many times from people that do not know what they are doing.


Unfortunately, the option to add a extra storage with a USB hard drive is disabled because Digeo sells this as an option to it's customers.


I said nothing about wife beating. That appears to be like the necessary services to may the MOXI functional ---Optional! (bad joke, but you know what I am saying)

All I wanted to know (perhaps I was not direct enough) is if that is an option with a cost from Digeo? I am all for making money and if all this stuff is "options" then they can deny me the Juke box, Games, photo's ect, but I need extra space. If I have to pay then fine at least let me pay (last time I upgraded I eliminated some other service so my bill did not change).

I never asked when it would be released by Charter (I figure that the answer is some time between tomorrow and the rest of my life, but if you have a guess based on the last upgrade, palm reading, ouji board or some other supernatural means I would love to hear it!).

If Digeo charges for that option is it take it for everyone or on an account by account basis (ie I can have it and pay for it, but the smiths who don't want it don't have to pay for it and the cable company is not paying for it for them).

Digeo and Charter are both businesses and business have to and want to make money. One of the best ways to do that is keep satisfied customers, but if you have a bunch of satisfied customers and no money then very soon you will be gone.

As was mentioned before on this posting all the neat features and fast menus in the world mean nothing if I can only save 8 shows at a time.

So the bottom line.....

Is external storage an option that Digeo charges the cable companies for? If yes do they have to take it for all "boxes/customers" or does Digeo allow for individual charges?

Dan

I never asked when it would be released by Charter (I figure that the answer is some time between tomorrow and the rest of my life, but if you have a guess based on the last upgrade, palm reading, ouji board or some other supernatural means I would love to hear it!).



Someone at Digeo told me first of next year.

Is it okay if I answer tomorrow? Or next week?

Is it okay if I answer tomorrow? Or next week?

Tommorrrow will work for all of us, minus the wife beating.

Someone at Digeo told me first of next year.


Hotshot ---

Did they say or did you ask about external storage? I am in So Cal where are you? When I take to the Charter reps I discover why they make minimum wage.

Hotshot ---
When I take to the Charter reps I discover why they make minimum wage.

They're overpaid.

Here's why I asked whether I could answer tomorrow or next week. I don't think this is an urgent issue. Important, yes. But urgent? I don't think so.

I can't talk about the specifics of the deals that Digeo makes with operators. Those contracts are confidential.

I provide a lot of information here, but the internals of Digeo's deals with operators are not on the menu.

But I'm guessing that what you all really want to know is whether the operator will charge you for the feature or not. That's their decision and it's up to them to communicate that when they are ready to release the software.

If the operator doesn't charge, then the whole question is moot and it goes away.

I'm just saying, it's really early for you to get worked up about these charges, when nobody has asked you to pay anything.

MoxiGuy

But I'm guessing that what you all really want to know is whether the operator will charge you for the feature or not. That's their decision and it's up to them to communicate that when they are ready to release the software.

If the operator doesn't charge, then the whole question is moot and it goes away.

I'm just saying, it's really early for you to get worked up about these charges, when nobody has asked you to pay anything.

MoxiGuy

I don't think we're even asking "are we going to get charged even more" -- I think we're asking "what's the likelihood that our cable provider is AGAIN going to unilaterally disable a feature we DESPARATELY want just because it might cost them a few pennies per box - or, worse yet, give them less control over us" -- again it comes down to "they just don't care about us because they have us over a barrel and they know it."

I think we all suspect the answer to "are we going to be able to add external storage" will be a definite NO, regardless of how much we are, or are not, being charged.

Unfortunately, recent history has not been kind to the consumer (notice I said "consumer" not "customer" -- we are not digeo's customer. it's not YOUR fault when our needs are not met!) -- just look at the cell phone industry -- Verizon is notorious for disabling features. Charter, etc. are certainly not blameless in this either.

Hotshot ---

Did they say or did you ask about external storage? I am in So Cal where are you? When I take to the Charter reps I discover why they make minimum wage.

I did not call Charter, I called Digeo support. He said first of next year for 4.1 release, not even discussing optional features.

Here's why I asked whether I could answer tomorrow or next week. I don't think this is an urgent issue. Important, yes. But urgent? I don't think so.

I can't talk about the specifics of the deals that Digeo makes with operators. Those contracts are confidential.

I provide a lot of information here, but the internals of Digeo's deals with operators are not on the menu.

But I'm guessing that what you all really want to know is whether the operator will charge you for the feature or not. That's their decision and it's up to them to communicate that when they are ready to release the software.

If the operator doesn't charge, then the whole question is moot and it goes away.

I'm just saying, it's really early for you to get worked up about these charges, when nobody has asked you to pay anything.

MoxiGuy
MoxiGuy -

I didn't see anything about the customers having the option to pay for the External HD feature. I thought they just said they wouldn't provide it period, because it cost them money. Did I miss something?

-Dan

MoxiGuy -

I didn't see anything about the customers having the option to pay for the External HD feature. I thought they just said they wouldn't provide it period, because it cost them money. Did I miss something?

-Dan

Fortunately Cable TV and Satelite TV are comparable. So we do have options.

Regardless of who is charging who for what I'm going back to my main point that all involved make this way to hard. If Digeo is charging for add-on storage functionality than it's just one more thing that the cable ops have to decide on. NFL Network or not. Sinclair HD over cable or not. Motorola or SA. HDCP, HDMI and on and on. In this case, it's not like there's much of a cost to providing the service - the hardware is already in the consumers hands. It's just that everyone is trying to figure out how to make get another $.50/mo. Personally, I think they'd be better off just supplying a full function box and charge a reasonable price.

. I thought they just said they wouldn't provide it period... Did I miss something? I saw the words "excited" and "hoping we can add it without having to charge extra for it." Leaves me feeling optimistic.

I saw the words "excited" and "hoping we can add it without having to charge extra for it." Leaves me feeling optimistic.


Excited and optimitstic. :cool:

add

Hope and Pray. :)



BeeCee

We show that TMS has the correct channel map now. Are you seeing channel 904 correctly?

We show that TMS has the correct channel map now. Are you seeing channel 904 correctly?
It seems to be working now. Thanks, MoxiGuy! One potential issue is that it is not considered an HD channel in the Moxi menu (it does not show up on the HDTV menu). It seems to record fine, though.

MoxiGuy,

First of all, thanks for your Moxi info. We're dying here, and we appreciate whatever you can give us!

Is it possible to query the cable companies on our behalf (start with Charter, heh, heh) and get a tentative schedule for release of 4.1? Better yet, give them a form to respond to, indicating their intent to release the various features, item by item with a yes, no, or maybe (by date).

O.K., I know, it's nuts to expect that they would give a rats a$$ about this, but it makes me feel better to ask! :p

Carl

MoxiGuy,
We're dying here, and we appreciate whatever you can give us!
Carl

Speak for yourself, I could care less if he posts on here again. After his wife beater analogy yesterday, I put very little stock in what he says or claims to know. I doubt very seriously anyone that is really associated with Digeo would be making comments like that.

If you want answers I suggest you call the number above which is probably all he is doing.

Speak for yourself, I could care less if he posts on here again. After his wife beater analogy yesterday, I put very little stock in what he says or claims to know. I doubt very seriously anyone that is really associated with Digeo would be making comments like that.

If you want answers I suggest you call the number above which is probably all he is doing.

I'm going to have to remind you that MoxiGuy has been posting valuable information here for quite some time and that some of us (myself included) have actually met him at formal Digeo events (so we can vouch for his association).

I don't know why you are hung up on the "wife beater" thing. That is a classic joke, a question that has no answer. "Have you stopped beating your wife?" Answer yes and it means you used to beat your wife. Answer no, and it means you still are. I hope you understand that it is simply a joke. No, wife beating is not a joke, but that is not what was meant. MoxiGuy simply did not want to step into a quagmire question that had no answer.

Badattitude - Thanks for asking what I was thinking and.....
with all due respect for MoxiGuy, I'm wondering about the future of Moxi in general and on my cable provider (Charter) in general. Charter has been unable to provide Moxi's for over a year unless you are an established Moxi customer (I am). I heard from my tech it was because Moto was no longer making the BMC9012 hardware. First question - is this true? If true, and I was a new DVR customer - what would Charter provide me with today? Moxi interface or not? I see Comcast & Gemstar are all cozy with their own UI and Gemstar & Digeo are suing each other. Neither bodes well for Moxi. So it seems we have a major CO client moving away from Moxi and an inability of another to supply hardware. Am I missing something on the positive side???

i've been preparing to move to Reno, NV for a couple months now and i called Charter to explore their service offerings. i was assured that i would be given a MOXI box if i wanted to get HD and DVR services. they didn't say the box would be new, but they did say i would get one. i haven't heard much at all about charter trying out any other hardware for their customers.

I live in southeast Minnesota and received new charter service with dvr one week ago today. I did get a Motorola branded Moxi box. I'm not sure if the box itself is new or used, but the remote was previously used, because it has wear marks.

I recently stumbled across this thread when I was looking for Moxi information and it has been a good source for updated news and information. Thanks especially to splinke for posting the link to the FAQ.

...I recently stumbled across this thread when I was looking for Moxi information and it has been a good source for updated news and information. Thanks especially to splinke for posting the link to the FAQ.
I'm glad you found the FAQ useful.

I recently called Charter to get a second Moxi installed and they told me they were experiencing a shortage and would have to put me on a waiting list. So I told them to cancel my service and I'd go back to DirecTV and all of the sudden they had plenty of availability.

When the tech was installing it I asked about the 4.1 upgrade and he said not to hold my breath because Charter (in Reno anyway) is dropping the Moxi and switching to the DCT around the first part of next year. He didn't know the model number but I'm guessing it's the DCT6412 because he mentioned it would have a 120GB HDD.

Anyone else heard anything about this?

Speak for yourself, I could care less if he posts on here again...
To echo what jasonvr said, MoxiGuy is an extremely reliable source. He also has a sense of humor and was using it when he used the classic loaded question (http://www.fallacyfiles.org/loadques.html) quote referring to wife beating. The original "loaded question" regarded whether it was Charter or Digeo that was screwing people over. Not surprisingly, MoxiGuy refused to directly answer such a question.

MoxiGuy can't always answer our questions, even if he knows the answers, but I think he openly acknowledges some of the weaknesses of the current Moxi--including the ridiculously tiny hard drive--even though he is paid by Digeo. In addition, the information he does provide has been accurate and valuable. I am not a big fan of cable companies (in fact, I filed a public interest lawsuit at one point against my cable company and city regulators who were ignoring complaints about my local cable monopoly at the time), and I have described a number of weaknesses in the Moxi in my FAQ, but let's be reasonable. Let's move on from the grossly misunderstood loaded question reference.

When the tech was installing it I asked about the 4.1 upgrade and he said not to hold my breath because Charter (in Reno anyway) is dropping the Moxi and switching to the DCT around the first part of next year. He didn't know the model number but I'm guessing it's the DCT6412 because he mentioned it would have a 120GB HDD.

Anyone else heard anything about this?


I would not listen too much on what the Techs say. When you have a problem and you have to call a tech back out the second one does not agree with what the first tech thought was the problem. They simply can't agree on anything.

They frankly are not privy to the strategic plans of a company the size of Charter. In fact most of them are private contractors (at least in So Cal). I have called Charter customer service and held for supervisors they say nothing about cutting out MOXI in fact they have even said that the 4.1 upgrade is coming soon (what exactly soon is they were not sure).

BTW - MOXIGUY seems to provide good information, but remember that he is probably limited on what he can share. MOXI does not want him to give up private information. I say Thank you Moxiguy.

Dan

That is a classic joke, a question that has no answer.

It is not a "joke", it is an example of a loaded question or a Complex Question, and is not something you would expect to hear in a professional environment or in response to a consumer's question when you are speaking on behalf of a corporation.

I guess it depends on what class of people you associate yourself.

Obviously MoxiGuy has NO CLUE or is withholding information because he could have EASILY answered it instead of acting like a politician and accusing the OP of asking a loaded question. Since he has still not answered the question, here is the answer:

Digeo does not charge cable service providers extra for the external drive support. Sunflower service reps gave you incorrect information.

Instead of answering the question, he accuses a CONSUMER of asking a loaded question, which does not appear to be the case. Based upon the email he received he had every right to believe there was a charge for this, and was just trying to confirm the email was accurate.

The next question which has also been avoided...Since it is Christmas season Charter has CODE LOCK, which means there will be no release of this software 4.1 until 2007.

Falsely accusing someone of asking you a loaded question does not make you funny, or mean you have a sense of humor.

the way it was asked, it was a loaded question. and his response was far from a joke about beating wives. he simply responded using a very common loaded question as an analogy to show why he wasn't going to answer the original question. you're getting all worked up over nothing.

the way it was asked, it was a loaded question. and his response was far from a joke about beating wives. he simply responded using a very common loaded question as an analogy to show why he wasn't going to answer the original question. you're getting all worked up over nothing.

The guy was told by his cable provider Sunflower that Diego was charging Sunflower a fee to use the Hard Drive, he had no reason to believe the OP's motives were to ask a loaded question.


Can we move on, so far I am the only one that has provided any real information here that is useful regarding the external drive and the Charter release. I could really care less what he posts and what he accuses people of. Personally I think it's pretty crappy and unprofessional to accuse someone asking a legitimate question of having ulterior motives, but what do I know? Obviously some people think "it's funny".


P.S. In case you have not figured it out, unless he already knew the answer to the question, which was neither party was responsible, he would not have accused the OP of asking a loaded question. Basically HE KNEW there was no charge, but instead of directly saying that, he accuses the op of asking a loaded question.

....but what do I know?...
Apparently, not much. Moxiguy has been a consistent, reasonable and valuable source of information on Moxi topics, not in the public domain, for a long time. He's also been a good conduit of field info to Digeo as well.

Hotshot, I'm sorry I hurt your feelings.

It was not helpful for me to include a flippant reference to an old vaudeville joke. But look, the joke does not condone or encourage wife beating. And neither do I.

Here's what the joke is about: It's a question which can't be answered literally without incriminating yourself. In order for the joke to work as a joke, everyone has to already have agreed that wife-beating is horrible. The joke at its core is anti-wife-beating. BTW, I wasn't asking the question of anyone on the forum. I was simply quoting an old joke.

(I violated a basic rule of comedy: if you have to explain 'em, don't tell 'em. I'll stop tellin' 'em)

The question I refused to answer was framed as: "Who it [sic] the one denying us our extra storage? Digeo or the Cable companies?" It's a multiple choice question. And the answer is "none of the above."

As you have learned, nobody is denying you your extra storage. We're all working to get you your extra storage. Not fast enough. I get that. I'm sorry for that. I really wish you had it two years ago. I wish the communications were more transparent.

As to the other binary choice, whether I have no clue or I'm withholding information. That one's easy. Yes, I am withholding information. Digeo is contractually bound to withhold that information. And also yes, I don't have that many clues.

I don't want to hold a public debate with you. It's a poor use of everyone's time. If you have a beef with me call me on my cell phone (408) 930-2367. Let's talk.

BTW, I'm glad you could find an answer you trust and share it with the forum.

MoxiGuy

Speak for yourself, I could care less if he posts on here again. After his wife beater analogy yesterday, I put very little stock in what he says or claims to know. I doubt very seriously anyone that is really associated with Digeo would be making comments like that.

If you want answers I suggest you call the number above which is probably all he is doing.

Are you serious? He's been posting valuable information and obviously relayed important feedback for years on the Moxi Product. Your statement is ignorant. His "wife beater analogy" is a classic analogy for a loaded question where there is no correct answer. Get over it.

Regardless of who is charging who for what I'm going back to my main point that all involved make this way to hard. If Digeo is charging for add-on storage functionality than it's just one more thing that the cable ops have to decide on. NFL Network or not. Sinclair HD over cable or not. Motorola or SA. HDCP, HDMI and on and on. In this case, it's not like there's much of a cost to providing the service - the hardware is already in the consumers hands. It's just that everyone is trying to figure out how to make get another $.50/mo. Personally, I think they'd be better off just supplying a full function box and charge a reasonable price. I think that's a great idea. That's why Digeo execs have been talking about plans for a retail version of Moxi where consumers could be direct customers. Digeo would be able to follow your recipe of "supplying a full function box." (No details. No dates. Please don't ask.)

Moxiguy..If Digeo wants to have a technology disruptive to the market, meet the Tivo 3 hardware functionality and add CableCard 2 & home networking (A/V streaming) & web programming. Keep the Moxi program guide if it saves $$$$ but drop the monthly charge. Sell the box for a decent profit but keep it lower than Tivo. Quick turnaround on incremental features and fixes (like Blu-ray or HD DVD). This puts Tivo in a bind with their monthly fee and forces cable to react when you add features.

MoxiGuy -

You've again shown your class with that great response. Giving your cell phone number was above and beyond, and I personally appreciate your effort to straighten things out. Whether hotshot does remains to be seen.

I'm sure you know that most of us don't agree with hotshot's characterization of you. And those of us who have met you know what kind of guy you truly are. Thanks for all the help, and keep it it up. We appreciate you more than you could know.

Oh, and one other thing. I use the "Have you stopped beating your wife" analogy all the time. I say "That question is like asking 'Have you stopped beating your wife?' You can't answer Yes or No, because either response is incriminating." I've never, ever had anyone take it the wrong way, and I work in the professional realm. Nobody has ever accused me of acting unprofessionally for using that analogy. (They have for other things, but that's another subject. :rolleyes: )

-Dan

It was not helpful for me to include a flippant reference to an old vaudeville joke. But look, the joke does not condone or encourage wife beating. And neither do I.


What do people keep referring to that as a joke? What was funny about it? What you did was not "a joke". Perhaps this is where the problem inlines. I have seen many cases where people did not understand the actual purpose of what they were saying. Obviously you think it's a joke, however it's not a joke. What you did was imply someone was asking you a loaded question or a question with a false, disputed, or question-begging presupposition.
It is quite obvious from the email posted from Sunflower that his intent was not to ask you a loaded question, but based upon information he was given, he thought those were the only two options.

Obviously, since you knew the answer to the question, you ASSUMED, he was asking you a loaded question and had alterer motives. After I read the emails from SunFlower, I had no reason to think the poster was trying to back you in a corner. Based upon the information the customer had, he had every right to think that either Digeo or the Cable company was responsible. HOWEVER since you knew otherwise (although you did not indicate it) you assume he was asking a loaded question.

http://www.fallacyfiles.org/loadques.html


What you did was unprofessional. Just because a few people condone your actions because they are afraid you will stop posting does not make it right.

You and people you have met can keep refering to it as a joke all you want, but it's not a joke.

Adios.. off to more important things...

P.S. Thanks for withholding answers you knew all week. Really helpful.

I have this terrible feeling that since Adelphia (in my service location) has been acquired by Comcast, and since the DVR being handed out these days is the Motorola DCT6412, that I am unlikely to ever see another Moxi software upgrade.

Would anyone happen to know whether Adelphia/Comcast has any stated plans for the continued support/upgrade of the installed base of Moxi subscribers?

I have this terrible feeling that since Adelphia (in my service location) has been acquired by Comcast, and since the DVR being handed out these days is the Motorola DCT6412, that I am unlikely to ever see another Moxi software upgrade.

Would anyone happen to know whether Adelphia/Comcast has any stated plans for the continued support/upgrade of the installed base of Moxi subscribers?

Don't be surprised if sometime during the next 12 months you are asked to swap out the box for a newer one. Once operations have been merged and all the accounts are migrated they will likely send out notices they no longer support the Moxi. That is unless they start doing business with Digeo soon.

WOW have we gotten off track! And I guess it was my fault.

I really wanted to know if Moxi charged for the additional storage option or if that was just a stupid excuse that a customer service rep used because they are unwilling to answer "I don't know". I did not consider it a loaded question, but I understand how someone may have thus the reference to a very old joke. Perhaps you should have said the joke was "do you still steal cable TV?" maybe that would not have offended the sensitive people out there.

Any way it sounds like the answer is that the rep was wrong and per hotshot MOXI does not charge additional for it. Anther reason not to offer it would be too many customer service calls answered by untrained people?

Well if it does not cost Charter additional money then there is a higher likely hood that they will in fact offer it. I can wait (there is nothing on to record this time of year anyway).

Since my question started this I hope this will end it and we can get on to something more useful.....


Dan

What you did was unprofessional. Just because a few people condone your actions because they are afraid you will stop posting does not make it right.
So NOW who's assuming ulterior motives? While I do hope MoxiGuy continues posting, the reason I have come to his defense is because I know his character. You obviously do not. And as for other people who have come to his defense, I know several of these people, and I know their motivations are the same as mine.

If you're going to throw stones, don't do it from inside a glass house. (Do you understand that reference or do I need to explain it to you?)

-Dan

WOW have we gotten off track! And I guess it was my fault.No, Dan, it's not your fault, it's mine. I shouldn't have treated your question as a trick or trap question. I should have taken it as a straight-forward request for information, which is what it was.

Please accept my apology.

MoxiGuy

What's the big deal? This is only my second post on the forum, but I've been around online forums with their fair share of arguments for a while. It might not be a joke, but it isn't an insulting or derogatory line either.

You keep saying its "unprofessional". Personally, I regard forums (unless on a company's site) as informal and not bound by professional rules. Your not emailing or calling Digeo the company, you are talking to one of their employees who is kind enough to on his own accord post information on this public and informal forum.

Also, as an employee of Digeo, he is probably contractually bound to withhold some information. You or others may be able to get it from the cable companies, but he probably can't just dish out the information.

I've read basically all the recent posts in this thread (last 3 months) and the only thing I have learned is that 1) it's going to be a while till we get 4.1 w/ HDD support, if ever and 2) MoxiGuy can't make it happen any faster. That isn't his fault, he can only do so much. It's a technical thing between Digeo and the cable providers that very few people have any control over (technicians, tech support, MoxiGuy, etc. don't truly have any control or influence).

In the end, the info you have provided has been informational, as is MoxiGuy's but nobody has changed anything. This shouldn't break into a huge infighting, and I know this might not help, but I just had to say it.

Would anyone happen to know whether Adelphia/Comcast has any stated plans for the continued support/upgrade of the installed base of Moxi subscribers? Comcast is continuing to support customers with Moxi, but I don't know their intentions regarding an upgrade to 4.1.

I appreciate the expressions of support. I want to thank everyone who took a moment to say that you get what I'm doing. It means a great deal to me.

But can we draw the line here?

Hotshot is not happy with the way I answered a post. That's legitimate. He called me on being unprofessional. That's also legitimate.

If you're willing to cut me some slack because of my contributions here, then I think you need to do the same for hotshot. He's been a kowledgeable and positive participant in the community. He's shared knowledge and opinions. And his reaction to my post has taught me a few things I needed to learn.

The longer I think about it, the more I agree with hotshot. It wasn't a joke. It is a part of our culture, but it's definitely not a joke.

I agree, time to move on. Moxiguy: gracious as usual.

Ran across this today. Says "confidential" so Moxiguy close your eyes! (No password needed to access and on a public site so I think legally I'm okay)

Moxi v4.1 Training update

http://www.sunflowerbroadband.com/cable/moxi41_guide.pdf

Looks like Sunflower isn't getting the External HD support anytime soon.

HDTV display is great but SD is not as good as my old box. Maybe this is because I"m watching HDTV for the first time!

This is quiite possible. Also the bigger the TV the worse the analog cable TV looks no matter what the reciever is.

At one time I had my HD setup as 1080i and 480p, however I just use 1080i now, and all the channels work and look better.

Also a noticable difference in PQ between DVI and Component, especially the menus.

Also recomend using a calibration DVD like Avia, not sure what is current, but that is what I use with the blue filter.