Ran across this today. Says "confidential" so Moxiguy close your eyes! (No password needed to access and on a public site so I think legally I'm okay)

Moxi v4.1 Training update

http://www.sunflowerbroadband.com/cable/moxi41_guide.pdf

Looks like Sunflower isn't getting the External HD support anytime soon.


Now I really can't wait! Thanks for the taste. With luck Charter won't wait too long and they will have the external storage. First of the year is what I heard - Hope so!

Dan

This is quiite possible. Also the bigger the TV the worse the analog cable TV looks no matter what the reciever is.

At one time I had my HD setup as 1080i and 480p, however I just use 1080i now, and all the channels work and look better.

Also a noticable difference in PQ between DVI and Component, especially the menus.

Also recomend using a calibration DVD like Avia, not sure what is current, but that is what I use with the blue filter.


I thought it was better to turn on any and all resolutions your display can support so the display can handle what it receives as native resolution? For instance my TV supports all the MOXI options so I have them all checked.

Now I really can't wait! Thanks for the taste. With luck Charter won't wait too long and they will have the external storage. First of the year is what I heard - Hope so!

Dan


One of our customers called today wanting me to install an External Hard Drive, guess they are getting this new 320GB WD since by January you will be able to get the 400GB for the 320 price.

Ran across this today. Says "confidential" so Moxiguy close your eyes! (No password needed to access and on a public site so I think legally I'm okay)

Moxi v4.1 Training update

http://www.sunflowerbroadband.com/cable/moxi41_guide.pdf

Looks like Sunflower isn't getting the External HD support anytime soon.

I think a speak for everyone when I say.. U-DA-MAN! I suggest everyone save this PDF on their PC as it will certainly be gone soon! Now it's water over the dam, so a few PM's will probably get you what you want should you find this post too late.

[QUOTE=iamdragonbait]Hello,

Unfortunately, the option to add a extra storage with a USB hard drive is disabled because Digeo sells this as an option to it's customers. It is not included in their current pricing. We are hoping we can add it without having to charge extra for it and are discussing this with Digeo.


What is the real scoop? I don't know sunflower, but getting BS, wrong and misinformation from Charter is the norm.

Who it the one denying us our extra storage? Digeo or the Cable companies?

Dan

I can understand your frustration, sometimes it's hard to find someone who actually knows what is going on. However I've found that people are generally not out to make life more difficult for their customers since that makes life more difficult for them. I'm trying to help Sunflower and other providers get better information. My impression is that they are not exactly sure what to do with the technology and are just kind of feeling their way around. So far they have stated they think it was because of the copyright issues AND they think it was because of Diego. The real answer seems to be unknown, so they are trying to help as best they can without quality information. I'm sure Diego and Sunflower will figure something out. We may just have to be patient. We've waited quite some time for this functionality... we can probably wait a little longer.

Thanks
Dragonbait

There was nothing wrong with the other question. Thing only thing I see that is innappropriate is some reference to wife beating.

I see no reason why the SunFlower email would be incorrect as it is too specific and is not consistant with a made up answer you get many times from people that do not know what they are doing.


Unfortunately, the option to add a extra storage with a USB hard drive is disabled because Digeo sells this as an option to it's customers.



On a side note, the support number for digeo is 1-877-933-4436, they have told me not to expect the hard drive support with Charter until the first of next year.

Well, in terms of the Sunflower e-mail being accurate inforamation, they have provided several different reasons for why they think they aren't providing the info some of those include concerns of copyright infringment and the above information. Let's wait and see what Diego and Sunflower can figure out.

Thanks,
Dragonbait

I recently called Charter to get a second Moxi installed and they told me they were experiencing a shortage and would have to put me on a waiting list. So I told them to cancel my service and I'd go back to DirecTV and all of the sudden they had plenty of availability.

When the tech was installing it I asked about the 4.1 upgrade and he said not to hold my breath because Charter (in Reno anyway) is dropping the Moxi and switching to the DCT around the first part of next year. He didn't know the model number but I'm guessing it's the DCT6412 because he mentioned it would have a 120GB HDD.

Anyone else heard anything about this?


Heard the same thing here in St. Louis only it was going to be a Scientific Atlanta box. Does anyone know if they could switch brands of boxes but stay with Moxi or is that a "Motorola only" thing??

Scott

I think a speak for everyone when I say.. U-DA-MAN! I suggest everyone save this PDF on their PC as it will certainly be gone soon! Now it's water over the dam, so a few PM's will probably get you what you want should you find this post too late.

Wow, That was a nice morning read. Looks like some of my favorite pet peeves have been addressed:

New priority menu for series recording...that will help my caral tunnel!
Dismissal of keep/delete note (nice!)
All the recording options displayed on one card for a series is very helpful.

Wow...Time slots have been added.....oh yeah!

You can play 4 of the games while still watching TV...not bad but not Pong (opps Ping!)

I doubt if the 30 sec skip will make it to all versions...but I am so used to the fast forward and automatic reverse I probably won't use it.

Thanks for the scoop.

P.S. Not to beat a dead horse (opps PETA won't like that) but just living one day at a time I learned a long time ago to not use those common sayings online after I said "That's like the pot calling the kettle black". You would have thought I said the N-word. Please no flames.

P.S. Not to beat a dead horse (opps PETA won't like that) but just living one day at a time I learned a long time ago to not use those common sayings online after I said "That's like the pot calling the kettle black". You would have thought I said the N-word. Please no flames.
LOL! Been there too.

-Dan

PS: Thanks for a little humor.

Okay the 320GB External Drive is sold, guess by the time this becomes reality I will have at least a 400GB for the same price.

Okay the 320GB External Drive is sold, guess by the time this becomes reality I will have at least a 400GB for the same price.

You might be able to buy the 400 terabyte one for the same price by then ;)

You might be able to buy the 400 terabyte one for the same price by then ;)


OUCH!

Can anyone recommend a *quiet* external drive enclosure?

Of course, for the Moxi it need only be quieter than the Moxi itself. :-) :-)

However, I'd like the option the use it in other, more demanding situations.

I figure this home theater crowd knows about quiet HT gear...

TIA,
JPEG

Looks like some of my favorite pet peeves have been addressed Here's one more... when a program title gets really long... too long to fit into the title box at the top of the info page, Moxi repeats the full title before listing the program details. BTW: The new options widget is a thing of beauty to use.

FYI: I'm pretty much off the grid until power is restored in Kirkland. (posting from a Starbucks across the lake in a non-power-dead area of Seattle.)

Heard the same thing here in St. Louis only it was going to be a Scientific Atlanta box. Does anyone know if they could switch brands of boxes but stay with Moxi or is that a "Motorola only" thing?? Historically, Motorola and Scientific-Atlanta created two separate, unmixable universes. Each one has a proprietary technology for encrypting digital TV with tools for operators to unlock only those channels that match your subscription. To make it work, you need the head-end equipment and the in-home equipment to speak the same language.

That's going to change in the future based on an act of Congress and rulings from the FCC. Basically, the new rules require that the encryption features be uncoupled from the rest of the set top box. Initially this is possible with CableCARD technology. Eventually it will be done with downloadable conditional access software.

There's a new generation of STBs on the horizon that is essentially mix and match. You could use a box from any supplier with any cable system, provided you get the CableCARD or conditional access software from your cable company. (That's how TiVo Series3 works.)

I have no idea what Charter is planning. Or what Digeo is planning. But theoretically, when this new generation of boxes arrives, Charter can begin adding Scientific-Atlanta boxes in Motorola territories or vice versa. They also might be able to use Moxi software on those boxes. Digeo has shown demonstrations of Moxi running on Scientific-Atlanta boxes at various trade shows. The earliest one I found on Google was last year at CES.

So, many things are possible. But what is actually being planned? Your guess is as good as mine.

Here is an article that expands on a MoxiGuy note about Digeo Execs pondering sales to the Consumer Market.
Also interesting notes on Menu Guide, compatability and technical challenges between Cable distributers.
Also references a discussion with a Customer in Carlsbad California. ;)

http://www.macaudiopro.com/articles/viewarticle.jsp?id=83230

I have read that in Canada that MOST STB's are purchased by the Consumer which is just the opposite of the States.
Notice all the STB's, like Motorola 64xx DVR, listed on EBay by Canadian Sellers.

Who does the software updates in Canada?

Is it primarily a consumer, manufacturer/supplier or content provider responsibility?

Does consumer ownership of STB's take the burden of content protection and distribution from the Cable Cos.?

As I understand it, US consumers CAN own their STB as long as it is compatible
with the CTV system and YOU CAN FIND ONE TO BUY that is NOT stolen or broken.

Hope you get your power back MOXIGUY.


BeeCee

Here's one more... when a program title gets really long... too long to fit into the title box at the top of the info page, Moxi repeats the full title before listing the program details. BTW: The new options widget is a thing of beauty to use.

FYI: I'm pretty much off the grid until power is restored in Kirkland. (posting from a Starbucks across the lake in a non-power-dead area of Seattle.)

This would be a good time to have one of those whole house generators, of course I realize in your area a lot of people live in Condos, etc. I have always wanted one but we don't have much of a threat for major outages here.

...Also references a discussion with a Customer in Carlsbad California. ;)...
Hmmm. I am a customer in Carlsbad, California, and I follow the Moxi relatively closely, but the unnamed customer was not me. If s/he and the unnamed Time Warner representative are reliable, though, I guess my Moxi will be disappearing in the next few months.

On another topic, I added a link to my FAQ on the "Moxi" entry on Wikipedia several months ago. I just noticed that someone named Curtis Jackson unceremoniously removed the link and filled the Wikipedia entry with a bunch of Digeo propaganda, including some questionable stuff about how big the recording capacity is, and how the user interface is extremely fast and the absolute best in the industry.

Hmmm? Wikipedia has a rule against bias. With all due respect to Digeo and the Moxi's many good qualities, those statements are a bit far-fetched. Not to be too self-centered, but the removal of the link to my FAQ, and the replacement with links to a whole bunch of Digeo marketing web pages, set me over the top. So, I made some edits to the entry.

I don't know if this Curtis Jackson (if I determined that correctly, and if that is his real name) is an employee of Digeo, but that re-write of the Wikipedia entry was VERY uncool. He posted links to pictures of a Digeo Hummer vehicle with Moxi advertisements on it, and I assume it is a pretty limited group of people who would have such images, so I am assuming he is an employee. I am going to reserve judgement until I get more information, but this appears to be a pretty slimy marketing effort, violating the ethical rules set up by Wikipedia.

I just went to Wikipedia to see the listing and they must have listened to you, because the listing is much more realistic. So at least that was taken care of.

I'm a new member of AVS Forums (just registered) but have been reading the forums for a week or two now. I really appreciate the forums for all the information that can be gathered.

I recently purchased a HDTV, my 1st. It is a Sony KDS-60a2000 and so far it is great. I also have a MOXI BMC9012 (80GB model) and up until now have loved it.
I am posting in the MOXI forum to see what you guys think the chances are of the MOXI firmware being updated to v4.1 in the very near future with external hard drive support.

I know it supposedly will come down to the cable provider offering it or not. My cable provider is Charter and if I know how they think, I won't be getting support for external hard drives.

Anyway, right now I can't record (in some instances) more than 1 HD show with my MOXI. ie: I recorded Lord of the Rings off of TNT (with commercials) last night and it deleted EVERY show I had recorded on my MOXI. It just seems insane (7-10 hrs of HD recording max). I've called Charter and asked for the 160GB model and they said they have none and have no idea when they will get more. So this leads to my delimma.

Stick it out with MOXI and hope for external hard drive support, or switch to TIVO and pay outrageous upfront fees. I do have a lifetime subscription with TIVO (series 2) that I can switch to a Series3 box, but I have to decide soon as TIVO is only offering this until 12/31/06.

What do you MOXI owners think? Have you used both MOXI and TIVO? I have used both and really like the MOXI interface much better. Sorry if this is long winded and in the wrong forum, but I didn't really want TIVO people ranting about how good TIVO is, I know the good/bad of both.

I just went to Wikipedia to see the listing and they must have listened to you, because the listing is much more realistic. So at least that was taken care of.


I do not see where a link to splinke moxi faq is shown as before.


BC

It is listed as "A comprehensive guide to all aspects of Moxi DVR's by an independent user". 2nd last link on the page.

It is listed as "A comprehensive guide to all aspects of Moxi DVR's by an independent user". 2nd last link on the page.

Found the link, thanks.

BTW you have me looking at TIVO as an alternative to my MOXI.

It is just a matter of cost.

As you stated the HD is limited so IF I desire to record the Masters on Sunday and select keep till I delete,
then others in the House would have very limited, if any, storage.

The ext HD would be very helpful and CHEAPER for consumers than the HD Tivo units.
So is an ext HD competition for TIVO?

The earlier forum posts suggest CHTR will not be doing a 4.+ update until 2007 and
it is, I suppose, system dependent.
Obviously the consumer will not know IF and/or when the external HD will be enabled UNTIL they get the release.



Thanks

My cable provider is Charter and if I know how they think, I won't be getting support for external hard drives.


Why would you think that? They have photos and games enabled on ours now which is optional. They also have the Moxi Mate is St. Louis. Charter is concerned with customer retention, I am sure they will support external drives to compete with the Tivo3. This WILL happen AFTER the first of the year because big companies like that don't do major things during the holidays.


I think it's incredible stupid not to offer the Moxi Mate in other markets. How many households in America would use this just in the Master Bedroom?

... IF I desire to record the Masters on Sunday...
For at least one of the other majors this year -- I don't remember which one, and it may have been more than one -- the broadcast was too long to record it period. Since there wasn't enough room on the hard drive for an HD program that long, it wouldn't record any of it. That really sucked!

(Sorry, just had to vent. Knowing another golf viewer was listening helped a little!)

-Dan

Charter is concerned with customer retention, I am sure they will support external drives to compete with the Tivo3. This WILL happen AFTER the first of the year because big companies like that don't do major things during the holidays.


I sure hope your right. It'd be real nice to be able to record the Lord of the Rings marathon on TNT HD.

I sure hope your right. It'd be real nice to be able to record the Lord of the Rings marathon on TNT HD.

As a user of the Moxi and for about a year the Moxi Mate I am amazed at how much more I can record by just doubling the drive stoarge. It really seems like three times as much. Not that I won't update to a large drive if given the chance.
We had another large ice storm in STL which would have keep a new version from being upgraded. I know that many of the St. Charles and stL, MO Charter employees had 3.2 for about a month before we did last time.

Charter is concerned with customer retention

From what I've seen of Charter over the past 6 years, they could care less about the customers. That being said, I imagine most providers are that way, they are only concerned about the money coming in. Charter was so horrible for me for internet for 3 years that I finally switched to DSL, after I do so, then they seem to be worried about me. This is what leads me to believe that Charter wont go out of their way to provide external HDD support. I think they are more likely to change boxes to a box with a little more drive space.

BTW, I'm also a Charter customer in STL area unfortunately. I've never been happy with the service, but their TV packages cant be beat for price with Satellite. (not for 3+ TV's in a house anyway)

Also to note, if Charter cared about their customers, maybe they would put customer service agents on the phone that ...

1) Speak English (the last 2 calls I made were to people that could barely speak english, I'm guessing they might not have even been with people inside the U.S.)

2) Know information about Charter products and don't have to look up every little detail you ask from a manual.

3) Keep you on hold for an hour for a phone call (which is what happened to me last night)

I'm sure this kind of stuff happens with all the providers, its just the direction America is heading. I'm willing to bet you will NEVER see Charter (STL area) give you the ability to add an external HDD without charging you extra for it monthly. It's just not cost effective for them. You might argue that they will lose customers, but I say they won't care one bit until after you are gone. They will do anything they can to piss you off until then. I even asked the agent last night when my current 1yr contract is up because I plan on switching to something with more HDD space ASAP. He told me in February, did not even ask if there was anything he could do to keep me as a customer, just gave me the info and let me go on my way.

I say to hell with Charter, someone else can have my money, Tivo, DirectTV, Dish. I bet someone can provide me with more than 7 hrs of HD DVR recording.

Oh, since some of you guys are on Charter STL, are any of you having problems with channel 792? Fox Sports Net HD

Mine is just a video test pattern and 2 different tech guys over the past week have said its nothing within their control. Has this channel ever worked? I just got hooked up on HD, so I had never used it before.

Thanks.

Anyone give me the latest firmware version?

Oh, since some of you guys are on Charter STL, are any of you having problems with channel 792? Fox Sports Net HD

Mine is just a video test pattern and 2 different tech guys over the past week have said its nothing within their control. Has this channel ever worked? I just got hooked up on HD, so I had never used it before.

Thanks.

That's how the channel normally is. They only activate it if FSN is showing something in HD, otherwise it's the test pattern. Mostly the only HD programming on FSN Midwest is some Cards and Blues games, although occasionally they'll have some other national FSN HD programming.

Thank you. I wish a Charter person could have told me this :D

I haven't seen a Blues game in HD yet, hope they do air some.

There is a bidding war on Fleabay for a Moxi. Isn't it like 9.95/month to rent it? They have one pushing 150.00 shipped with 2 hours left. That's 15 months to break even on a depreciating item with moving HOT PARTS and no warranty and nobody to fix it.

item=300059504014

I understand getting a cable modem for 20.00 AR etc but why this?

There is a bidding war on Fleabay for a Moxi. Isn't it like 9.95/month to rent it? They have one pushing 150.00 shipped with 2 hours left. That's 15 months to break even on a depreciating item with moving HOT PARTS and no warranty and nobody to fix it.

item=300059504014

I understand getting a cable modem for 20.00 AR etc but why this?

It's even worse than that. Moxi boxes must be provisioned by the cable provider or they can't decode the signal. No cable company is allowing user-owned Moxi boxes at this time so they will not provision a box that they don't rent out. So that means it's $150 for a shiny silver case with worthless electronics inside.

It's even worse than that. Moxi boxes must be provisioned by the cable provider or they can't decode the signal. No cable company is allowing user-owned Moxi boxes at this time so they will not provision a box that they don't rent out. So that means it's $150 for a shiny silver case with worthless electronics inside.


Is that legal?

Is that legal?

Hey, it's Charter. They're a monopoly. What's a little matter of legality? The judge wants to watch Lost and 24 just as badly as the rest of the town. He won't jeopardize that!!

Makes no sense if you think about it. They will provision a cable modem which is basically the MAC address, but not the Moxi which has a MAC address too.

Makes no sense if you think about it. They will provision a cable modem which is basically the MAC address, but not the Moxi which has a MAC address too.

It's certainly not a TECHNICAL limitation. They decided their business model relied on $15 per month charges for the dvr box ($25 if you have moxi mate). Therefore you can't buy your own because they wouldn't get their $$$$$

I just went to Wikipedia to see the listing and they must have listened to you, because the listing is much more realistic. So at least that was taken care of.
Yeah, I immediately edited the Moxi entry on Wikipedia when I saw that it consisted entirely of company propaganda...and I added the link to my FAQ back.

Historically, Motorola and Scientific-Atlanta created two separate, unmixable universes. Each one has a proprietary technology for encrypting digital TV with tools for operators to unlock only those channels that match your subscription. To make it work, you need the head-end equipment and the in-home equipment to speak the same language.

That's going to change in the future based on an act of Congress and rulings from the FCC. Basically, the new rules require that the encryption features be uncoupled from the rest of the set top box. Initially this is possible with CableCARD technology. Eventually it will be done with downloadable conditional access software.

There's a new generation of STBs on the horizon that is essentially mix and match. You could use a box from any supplier with any cable system, provided you get the CableCARD or conditional access software from your cable company. (That's how TiVo Series3 works.)

I have no idea what Charter is planning. Or what Digeo is planning. But theoretically, when this new generation of boxes arrives, Charter can begin adding Scientific-Atlanta boxes in Motorola territories or vice versa. They also might be able to use Moxi software on those boxes. Digeo has shown demonstrations of Moxi running on Scientific-Atlanta boxes at various trade shows. The earliest one I found on Google was last year at CES.

So, many things are possible. But what is actually being planned? Your guess is as good as mine.



Very interesting.....thanks for the info.

Well my Moxi Box died on Saturday with a full hard drive and probably 90 programs in my scheduled list. Made the entire house smell like burned coffee or something and showed no sign of life other than a hum of the system fans when plugged in. Called support on Saturday only to find out I had to swap at local office and they had just closed the hour before I called. So hopefully I will be swapping the box out today and will be asking if at all possible to get a new one, vs a used one a customer has had so that I can get another 2 years of use out of the box.

-Phatty

Well my Moxi Box died on Saturday with a full hard drive and probably 90 programs in my scheduled list. Made the entire house smell like burned coffee or something and showed no sign of life other than a hum of the system fans when plugged in. Called support on Saturday only to find out I had to swap at local office and they had just closed the hour before I called. So hopefully I will be swapping the box out today and will be asking if at all possible to get a new one, vs a used one a customer has had so that I can get another 2 years of use out of the box.

-Phatty


DON'T BOTHER

You CANNOT swap it at your local office. The ppl in India are WRONG. I hope you get this before you go down.

I went through the same thing 3 weeks ago. Just get a service call, they have to bring you a new Moxi.

I even told the ppl at the office that their offshore phone support is horrible and they are telling ppl to bring Moxi's down for a swap. The lady laughed. So it goes.

FWIW, I got a brand new Moxi in the swap, not a used one.

It's even worse than that. Moxi boxes must be provisioned by the cable provider or they can't decode the signal. No cable company is allowing user-owned Moxi boxes at this time so they will not provision a box that they don't rent out. So that means it's $150 for a shiny silver case with worthless electronics inside.

That's not true. BendBroadband allows user-owned Moxi boxes as long as it is the correct "flavor" (Moto as opposed to SA). Bring it in to the office, we'll update software to our version, and you're good to go.

cableric

edit: Of course this doesn't apply to 99.9% of you. Just don't get any crazy ideas...like moving to Bend...we're all full here, thanks. (native)

Yep, I'm pretty sure with a regular receiver you can just go down to your local office, but not with the Moxi. Also to note, since you live in Missouri, I hope you have the smaller Moxi box, and not the one that supports Moxi mate (that one supposedly is out of stock in our area)

Yep, I'm pretty sure with a regular receiver you can just go down to your local office, but not with the Moxi. Also to note, since you live in Missouri, I hope you have the smaller Moxi box, and not the one that supports Moxi mate (that one supposedly is out of stock in our area)


That shouldn't matter -- they do have replacement stock for existing customers, just not new rollouts for new customers - hence the waiting lists.

DON'T BOTHER

You CANNOT swap it at your local office. The ppl in India are WRONG. I hope you get this before you go down.

I went through the same thing 3 weeks ago. Just get a service call, they have to bring you a new Moxi.

I even told the ppl at the office that their offshore phone support is horrible and they are telling ppl to bring Moxi's down for a swap. The lady laughed. So it goes.

FWIW, I got a brand new Moxi in the swap, not a used one.


Yeah I knew that Charter did not swap the moxi boxes but explaining that to the tech on the phone was useless so I figured I'd give it a try anyway. No surprise I ended up scheduling a tech visit for tomorrow, but at least the CS rep took note of the employee number who told me this wrong information and added it to his list. I figure I could either spend the 25mins driving/standing in line to speak to an American, or just had kept calling the call center with wait times about the same only to speak to someone who wants me to reboot the device that completely fried and caused a burn odor. I'm hoping for a brand new unit as well and will ask specifically when the tech arrive in case he happens to have a used & new on him.


-Phatty

Just in case there's anyone in the Atlanta (specifically, Smyrna) area who has been following this forum and is interested in getting a Moxi - Charter finally has them available again. I've had it for over a year, but a friend of mine has wanted one since she moved into the Charter service area in June and finally got one last week. There is no "waiting list" - she was just tipped off to the fact that they'd just gotten a shipment and went ahead and called to inquire. (A similar thing happened to me - I'd been assured that I was on some sort of waiting list, but finally just lucked into getting one when I called to check on availability, after about a dozen tries over the course of a year.)

Anxiously awaiting the next software upgrade!

E

It's even worse than that. Moxi boxes must be provisioned by the cable provider or they can't decode the signal. No cable company is allowing user-owned Moxi boxes at this time so they will not provision a box that they don't rent out. So that means it's $150 for a shiny silver case with worthless electronics inside.

I have charter in STL, MO and they will let you use your own moxi. Two different reps over the phone have confirmed. I specifically asked them if I could use a moxi that I saw on ebay in addition to the one I rent from them and they said I could do it at no extra charge. One of the reps said all they would have to do is provision the box and I wouldn’t need a tech to come out.

I have yet to take them up on their offer because I bought and installed a nice fta satellite system with dvr. No HD but 3000+ channels is great and it’s fun to see what you can find on all the different birds. For now I have decided to keep charter so I don’t have to give up my HD. As soon as I can get a nice fta hd dvr box, I’m gone!

I have charter in STL, MO and they will let you use your own moxi. Two different reps over the phone have confirmed. I specifically asked them if I could use a moxi that I saw on ebay in addition to the one I rent from them and they said I could do it at no extra charge. One of the reps said all they would have to do is provision the box and I wouldn’t need a tech to come out.

I have yet to take them up on their offer because I bought and installed a nice fta satellite system with dvr. No HD but 3000+ channels is great and it’s fun to see what you can find on all the different birds. For now I have decided to keep charter so I don’t have to give up my HD. As soon as I can get a nice fta hd dvr box, I’m gone!


Someone paid 305.00 plus 20.00 shipping to OWN a Moxi. So in 2 years they are even assuming it does not break.

I have charter in STL, MO and they will let you use your own moxi. Two different reps over the phone have confirmed. I specifically asked them if I could use a moxi that I saw on ebay in addition to the one I rent from them and they said I could do it at no extra charge. One of the reps said all they would have to do is provision the box and I wouldn’t need a tech to come out.

I have yet to take them up on their offer because I bought and installed a nice fta satellite system with dvr. No HD but 3000+ channels is great and it’s fun to see what you can find on all the different birds. For now I have decided to keep charter so I don’t have to give up my HD. As soon as I can get a nice fta hd dvr box, I’m gone!

The reps in India will tell you "Yes" to anything you want to hear. Like how easy it is to swap a Moxi out at your local office :p

And to my knowledge, a tech has to be at your place to provision a Moxi.

I'm not a teenaged boy, but I need to reset my PIN, as I forgot the one I put on there to keep my kids out. Now the HD channels i was blocking are inaccessable, as well as the regular channel with the same name. I sent an email to Chrter, checked their posts.. but they take forever to get back. I doubt the rest button on the front of the unit would help. That seems way too easy. Or am I wrong?
Also, will keep you posted, if anyone wants to know as I wire up the moxie box, upconvert dvd player/recorder and optoma hd70 projector, with new denon tuner and sound system.

..... I figure I could either spend the 25mins driving/standing in line to speak to an American, or just had kept calling the call center with wait times about the same only to speak to someone who wants me to reboot the device that completely fried and caused a burn odor. I'm hoping for a brand new unit as well and will ask specifically when the tech arrive in case he happens to have a used & new on him.
-Phatty


When I talk to the call center if I am not luckey enough to get an American I insist on being transfered to the US. They hymn and haw, but with some pushing (the ugly American) I get my way. I have found that this way I get "slightly" better information. And no you can not exchange a MOXI at the local office they must come to the house.

Dan

They hymn and haw
Actually, it's "hem and haw," but I like your version too! It sounds like a religious experience!! :D ;) :p

-Dan

I currently archive, in analog, HD from my Moxi DVR to a DVDR. Is it true that 5c encryption prevents transfer to a HTPC via the Moxi? Any workarounds? Aside from the little HD in the Moxi how is everyone out there archiving??

... I don't know if this Curtis Jackson (if I determined that correctly, and if that is his real name) is an employee of Digeo, but that re-write of the Wikipedia entry was VERY uncool...
The Moxi marketing team agrees with you. The previous draft of the Moxi article was not in the spirit of Wikipedia. Bear in mind that it's a small team and they're focused right now on getting ready for CES.

Curtis Jackson is not the name of a Digeo employee. Maybe it's a pseudonym. "Curtis Jackson" is the real name of rapper 50 Cent. It could have been a current or former employee or member of one of the marketing or PR agencies working for Digeo.
They may have taken a shortcut by copying and pasting copy from Digeo marketing materials. The copy was not approved by the Moxi marketing team for posting to Wikipedia.

Thanks for calling this to our attention and jumping in with an edit.

MoxiGuy

PS: The most uncool thing was dropping the link to your FAQ

I currently archive, in analog, HD from my Moxi DVR to a DVDR. Is it true that 5c encryption prevents transfer to a HTPC via the Moxi? Any workarounds? Aside from the little HD in the Moxi how is everyone out there archiving??
The last I heard, FireWire transfer to Windows-based PC's was not possible. There have been a few reports of alleged success with Mac- and Linux-based computers, but I am not sure about the level of success, and this is certainly not supported. See the following sections of the FAQ:
"Archiving programs from the Moxi to an external recording device"
"FireWire (IEEE 1394/i.LINK) versions"

The Moxi marketing team agrees with you. The previous draft of the Moxi article was not in the spirit of Wikipedia...
Thanks, MoxiGuy. The posting of the picture of the Moxi Hummer made me a bit suspicious about the identity/employment of the person who modified the entry. This type of situation is one reason why I just keep my FAQ as one big non-modifiable ad-free page, although I have received some suggestions about making it into a wiki-like document.

The last I heard, FireWire transfer to Windows-based PC's was not possible. There have been a few reports of alleged success with Mac- and Linux-based computers, but I am not sure about the level of success, and this is certainly not supported. See the following sections of the FAQ:
"Archiving programs from the Moxi to an external recording device"
"FireWire (IEEE 1394/i.LINK) versions"

Works on the Mac, using the DevTools Firewire capture devices and a few other little apps here and there. Real time capture, not drag/drop file transfer. I don't use it as there is very little on TV I'd bother to archive :D

But I HAVE used it to see if it does / will work :cool:

As a user of the Moxi and for about a year the Moxi Mate I am amazed at how much more I can record by just doubling the drive stoarge. It really seems like three times as much.it's not an illusion. Twice the drive does give you more than twice the storage. Think of it this way: In an 80GB drive, part of the space is reserved for the software and guide data. With 160GB, the extra 80 GB is almost all available for DVR recordings. (It's more than twice the storage, but not really 3X.)

This would be a good time to have one of those whole house generators, of course I realize in your area a lot of people live in Condos, etc. I have always wanted one but we don't have much of a threat for major outages here. Thanks for the tip. But it turns out it wouldn't have helped that much. After the power came back, I had to wait another two days to get cable and internet connectivity.

I'm not a teenaged boy, but I need to reset my PIN, as I forgot the one I put on there to keep my kids out. Now the HD channels i was blocking are inaccessable, as well as the regular channel with the same name. I sent an email to Chrter, checked their posts.. but they take forever to get back. I doubt the rest button on the front of the unit would help. That seems way too easy. Or am I wrong?
Also, will keep you posted, if anyone wants to know as I wire up the moxie box, upconvert dvd player/recorder and optoma hd70 projector, with new denon tuner and sound system.


No offense, but your writing gives you away. :)

Thanks, MoxiGuy. The posting of the picture of the Moxi Hummer made me a bit suspicious about the identity/employment of the person who modified the entry. This type of situation is one reason why I just keep my FAQ as one big non-modifiable ad-free page, although I have received some suggestions about making it into a wiki-like document. I didn't mind seeing the Hummer on Wikipedia. IMHO information about marketing campaigns is a legitimate subject. With iPod, for example, there's an entire article about iPod advertising.

Just in case there's anyone in the Atlanta (specifically, Smyrna) area who has been following this forum and is interested in getting a Moxi - Charter finally has them available again. I've had it for over a year, but a friend of mine has wanted one since she moved into the Charter service area in June and finally got one last week. There is no "waiting list" - she was just tipped off to the fact that they'd just gotten a shipment and went ahead and called to inquire. (A similar thing happened to me - I'd been assured that I was on some sort of waiting list, but finally just lucked into getting one when I called to check on availability, after about a dozen tries over the course of a year.)

Anxiously awaiting the next software upgrade!

E

Evan,

Did your friend get a 9022 (the box with the bigger hard drive) or a 9012? I've had a 9012 for a year, but I'm desperate to get the bigger one. The space on the smaller one (9012) is totally insufficient and I'm looking seriously at switching to satellite to get a HD-DVR with a more reasonable amount of space. Last time I checked with Charter Smyrna, they said they didn't have any 9022s and didn't plan to get them in the future because they cost too much.

I also asked them last week if they plan to roll out the external storage option with the new software upgrade, and the folks at the Smyrna office had no idea what I was talking about.

I didn't mind seeing the Hummer on Wikipedia. IMHO information about marketing campaigns is a legitimate subject. With iPod, for example, there's an entire article about advertising that began in June 2005.
I don't have a huge problem with the Hummer being shown. Unlike the iPod, though, images of the Moxi Hummer are likely not widely available to anybody but Moxi employees and true insiders. That, combined with the rest of the marketing propaganda (e.g., 50-hour recording capacity, best user interface in the history of DVRs, fast interface response, etc.) and the removal of links to less biased information (e.g., my FAQ) disappointed me a bit. Perhaps some of the stuff I deleted, including the advertising campaign, can be added back, but it should be balanced.

...fast interface response... Bear in mind that we're at a point of transition. The U-I in the 4.X era is incredibly responsive. I don't think you'll find a match for it on any other STB or DVR.

Bear in mind that we're at a point of transition. The U-I in the 4.X era is incredibly responsive. I don't think you'll find a match for it on any other STB or DVR.
I'll believe it when I see it.

I'm not doubting you -- I just don't think I'll ever see it!! ;)

-Dan

I'll believe it when I see it.

I'm not doubting you -- I just don't think I'll ever see it!! ;)

-Dan

IIRC, you have seen it though, just not on your Moxi box (at Moxipalooza in Anaheim). :D

I do have the same feeling though, that I will never see this update on my TWC/Adelphia Moxi :(

Bear in mind that we're at a point of transition. The U-I in the 4.X era is incredibly responsive. I don't think you'll find a match for it on any other STB or DVR.
It will be my pleasure to use and publicly promote a faster UI if/when it happens. As an Adelphia-converted Time Warner customer, though, you can add me to the list of skeptics on timely delivery of the update. :)

So the charter tech just left and installed a brand new, scratched up refurbished moxi. I asked him about a new one and he said they had none, but were expecting a newer model in a week or so. He said that he did not know much, or if it was still moxi software running it but that he expected the new device to have a 160gb hdd. He also mentioned that he is expecting the new device to be much more slimline and match the size of some of the more common cable boxes that Charter has.

Moxiguy is this slim device a Moxi upgrade? Or is Charter adding another brand of DVR to their service?

Although the tech shared the above information he pretty much admitted he didn't know much so who knows how reliable his information is. He also rambled on about Charter working on 100mb internet in a year and other mumblings that I think we all know is very unlikely.

-Phatty

Moxiguy is this slim device a Moxi upgrade? Or is Charter adding another brand of DVR to their service? I don't know anything about either question.

I don't have a huge problem with the Hummer being shown. Unlike the iPod, though, images of the Moxi Hummer are likely not widely available to anybody but Moxi employees and true insiders.

Except for here...

Hummer with Moxi (http://www.sedgwickrd.com/work/port/digeo/hummerparade.html)


cableric

Except for here...
Yeah, I actually found that one, too, with a Google search. However, the one posted on Wikipedia (http://upload.wikimedia.org/wikipedia/en/thumb/0/03/Moxi_hummer.jpg/180px-Moxi_hummer.jpg) is different, and there just aren't many such pictures floating around out there for non-Digeo employees/insiders to post. Perhaps I am wrong, though. In any event, the issue is closed as far as I'm concerned--unless the entry gets edited back into an overblown advertisement like it was before.

Ran across this today. Says "confidential" so Moxiguy close your eyes! (No password needed to access and on a public site so I think legally I'm okay)

Moxi v4.1 Training update

http://www.sunflowerbroadband.com/cable/moxi41_guide.pdf

Looks like Sunflower isn't getting the External HD support anytime soon.

Training update gone now. Haha.

MoxiGuy,

I was wondering if you have any info. on Sunflower's plans to activate the external harddrive functionality? A lot of us have seen the training manual that was up on their website and it has no info. on that aspect of the 4.1 software upgrade. You mentioned before that you might be able to provide some info. on their plans. Just checking. I got a 400 gb external drive gathering dust on my bookshelf, just itching to fill up with KU basketball games.

I have it on pretty good authority that Sunflower will be enabling the external HD support this week. That's not a guarantee, mind you, just a pretty credible rumor.

Nothing beyond what I have shared so far. Sorry. When I hear something, I'll share it.
MoxiGuy, have you just inadvertently "outed" an alter ego of yours called "mktgMaven" through a login mishap? A look at the topics and language style of past mktgMaven posts certainly suggest a possible split personality. Inquiring minds want to know. :)

MoxiGuy, have you just inadvertently "outed" an alter ego of yours called "mktgMaven" through a login mishap? A look at the topics and language style of past mktgMaven posts certainly suggest a possible split personality. Inquiring minds want to know. :) It wasn't MoxiGuy who had the mishap. It was me.

Blue,

As far as I know, she got the 9012. It doesn't have a DVD player in it so I don't think it's the 9022D. It probably doesn't really matter for her, though, since she doesn't have HD service. (I, on the other hand, do have HD and would love the extra storage.)

I'm not surprised that the office in Smyrna doesn't know anything about updates that may be in the pipeline. My dealings with them have proven to be pretty fruitless as well. Apparently Charter's internal communications just aren't very solid.

Evan

Evan,

Did your friend get a 9022 (the box with the bigger hard drive) or a 9012? I've had a 9012 for a year, but I'm desperate to get the bigger one. The space on the smaller one (9012) is totally insufficient and I'm looking seriously at switching to satellite to get a HD-DVR with a more reasonable amount of space. Last time I checked with Charter Smyrna, they said they didn't have any 9022s and didn't plan to get them in the future because they cost too much.

I also asked them last week if they plan to roll out the external storage option with the new software upgrade, and the folks at the Smyrna office had no idea what I was talking about.

I just got home and noticed a burning odor in my kitchen/family room. After some investigation I noticed the Moxi Box display was unreadable and the odor was coming from it. Is there any history of these things catching fire? I assume I'll need a new one.

I have it on pretty good authority that Sunflower will be enabling the external HD support this week. That's not a guarantee, mind you, just a pretty credible rumor. I've learned that Sunflower is adding support for external hard disk drives tonight. If you're a Sunflower customer, you should have the feature working tomorrow morning.

I've learned that Sunflower is adding support for external hard disk drives tonight. If you're a Sunflower customer, you should have the feature working tomorrow morning.

MoxiGuy

Any rumblings from Charter?

Thanks

BC

I've learned that Sunflower is adding support for external hard disk drives tonight. If you're a Sunflower customer, you should have the feature working tomorrow morning.

That is great news. Thanks for the update.

Any rumblings from Charter?
I'll let you know when I hear something.

I just got home and noticed a burning odor in my kitchen/family room. After some investigation I noticed the Moxi Box display was unreadable and the odor was coming from it. Is there any history of these things catching fire? I assume I'll need a new one.

I haven't ever really seen any posts or anything about these things catching fire. But it sounds like your box died a similar death as mine did last week.

-Phatty

I haven't ever really seen a lot of posts or anything about these things catching fire. But it sounds like your box died a similar death as mine did last week.

-Phatty

A new form of planned obsolescence. Just have all the boxes burst into flames X number of years after deployment :D

I've learned that Sunflower is adding support for external hard disk drives tonight. If you're a Sunflower customer, you should have the feature working tomorrow morning.


You wouldn't happen to have any contacts in the Comcast/Adelphia realm would you? I can't get anywhere through customer support, and every email enquiry I've sent has received a "sorry I can't help you in that area" reply.

I'll let you know when I hear something.

Appreciate your help

BC

I'll let you know when I hear something.

I hope you hear something soon. I don't mean this as a criticism of you or Digeo, but I'm growing increasingly impatient with waiting for more space. First, Charter chose not to offer the 9022 in my area, so I can't even get to that bigger (although still not big enough) storage capacity. Now, there's complete silence from Charter about whether they plan to include the external hard drive option through the software upgrade, and if so, approximately when. If Charter says, soon, something like we're testing it and plan to roll it out when we can, I'd be willing to wait a little longer. However, if we hit February with still no upgrade to external storage and still no indication about whether we'll even get the upgrade at all, then I think it will be time for me to take my high revenue bill (the biggest package with every possible channel, plus high speed internet and multiple box leases) somewhere else, like satellite coupled with DSL.

I came close to switching to satellite last month, but the positive reports about the software upgrade being close to fruition caused me to hold off. Digeo did its part. Now it's time for Charter to come through as well, and soon.

I hope you hear something soon. I don't mean this as a criticism of you or Digeo, but I'm growing increasingly impatient with waiting for more space. First, Charter chose not to offer the 9022 in my area, so I can't even get to that bigger (although still not big enough) storage capacity. Now, there's complete silence from Charter about whether they plan to include the external hard drive option through the software upgrade, and if so, approximately when. If Charter says, soon, something like we're testing it and plan to roll it out when we can, I'd be willing to wait a little longer. However, if we hit February with still no upgrade to external storage and still no indication about whether we'll even get the upgrade at all, then I think it will be time for me to take my high revenue bill (the biggest package with every possible channel, plus high speed internet and multiple box leases) somewhere else, like satellite coupled with DSL.

I came close to switching to satellite last month, but the positive reports about the software upgrade being close to fruition caused me to hold off. Digeo did its part. Now it's time for Charter to come through as well, and soon.

You might as well switch :D

Well, today is tomorrow morning! Have any of you Sunflower customers checked your Moxi to see if you have v4.1 and external hard drive support? :D

Well, today is tomorrow morning! Have any of you Sunflower customers checked your Moxi to see if you have v4.1 and external hard drive support? :D

Got up this morning and fired up the external hard drive. It was recognized by the Moxi, formatted and seems to be working fine. I will work on filling up the Moxi this weekend and let you know how it works.

:)

Got up this morning and fired up the external hard drive. It was recognized by the Moxi, formatted and seems to be working fine. I will work on filling up the Moxi this weekend and let you know how it works.

:)

don't remember whether this was asked/answered earlier: does the new Moxi capacity meter reflect total of onboard and outboard hard drives?
thx

You wouldn't happen to have any contacts in the Comcast/Adelphia realm would you? I can't get anywhere through customer support, and every email enquiry I've sent has received a "sorry I can't help you in that area" reply.

Yes, that's what I want to know. Since Comcast just took over Adelphia here, I haven't even bothered to call and get nowhere. I suspect things are extra confusing with the transition from Adelphia to Comcast. If anyone hears anything about their plans for which DVR that offer in the future, and if they plan to update the Moxi's to 4.1 please let us know. I REALLY, REALLY want 4.1.

At CEDIA I talked with Diego's sales rep that handled Adelphia and at that point he said they didn't now if they were going to stick with the Moxi or not. Since that was 3 months ago, I would love to hear an update. I wish I got his card, because he was knowledgable and helpful. Perhaps Moxiguy knows who I am talking about and can check with him?

Guy

don't remember whether this was asked/answered earlier: does the new Moxi capacity meter reflect total of onboard and outboard hard drives?
thx

I believe in the screenshots that were floating around they showed the drives combined together for capacity. So you will not get individual drive statistics as of now. Also I think people were stating that it will attempt to fill the internal drive before using the external one.

lastcall4oh: Glad to hear your drive got detected and formatted. That's great news. I hope the other cable providers follow suit. What size drive did use? I have a 400GB IDE 7200rpm 16mb cache drive just lying around I'm considering using .. if there isn't a capacity limit.

I have a 400GB IDE 7200rpm 16mb cache drive just lying around I'm considering using .. if there isn't a capacity limit.

This is what I am using. I did look at the storage stats screen and it registered 2% full, but I don't have much recorded right now. The wife has 3 or 4 SD Oprahs. :rolleyes: Thats a good use of this technology. I will let you know how it looks after I play with it this weekend.

There is no limit imposed by Moxi to the capacity of the external USB drive you can connect to Moxi. A limit of 2 terabytes is set by the operating system.

Given the broad array of USB hard drives available, Digeo's internal testing has necessarily been constrained to a sub-set of the market--currently up to 500 GB. The key constraint for usage is the speed of the drive and sufficient memory to ensure glitch-free playback. As long as a drive is USB 2.0, at least 7200 RPM, and 8+ MB cache.

The disk-space meter gives a single view of the total percentage full, combining capacity and recordings across both drives.

There is no theoretical limit to the capacity of the external USB drive you can connect to Moxi. Given the broad array of USB hard drives available, Digeo's internal testing has necessarily been constrained to a sub-set of the market. The key constraint for usage is the speed of the drive and sufficient memory to ensure glitch-free playback. As long as a drive is USB 2.0, at least 7200 RPM, and 8+ MB cache, Digeo would expect any size drive to work.

The disk-space meter gives a single view of the total percentage full, combining capacity and recordings across both drives.

How about OS technical limitations? IIRC, Moxi runs on Linux. Depending on the file system used, there may be limitations on what can be seen/used as one volume. A typical limitation is 2TB. I know most people out there are not thinking that big (and really is there 2TB of stuff out there worth recording), but it may be something for some people to consider. If an older file system was used in the Moxi, there may be upper boundaries on how big the drive can be.

Does the Moxi support multiple external USB drives, or just one?

i.e. Can I plug two drives in for more capacity, or use a USB hub to plug in multiple drives?

Thanks,
Guy

Does the Moxi support multiple external USB drives, or just one?

i.e. Can I plug two drives in for more capacity, or use a USB hub to plug in multiple drives?

Thanks,
Guy

This was answered before and the answer was a single drive only. However, interpret that as a single device plugged into a single USB port. If a multiple drive RAID could be hooked up into the USB port and if it was seen as one logical drive (i.e. one volume), the conjecture is that it would work with the Moxi as well, eventhough it is technically multiple drives.

I'd be curious to know if you can use multiple drives, just not at the same time. Say you fill one drive up and don't have time to watch everything, if you could remove it and put a different clean drive on and let it start filling up. Then switch back to the old drive if/when you want to watch those shows. I would think it should be able to do this. Maybe I'm wrong, it happened once :D

I'd be curious to know if you can use multiple drives, just not at the same time. Say you fill one drive up and don't have time to watch everything, if you could remove it and put a different clean drive on and let it start filling up. Then switch back to the old drive if/when you want to watch those shows. I would think it should be able to do this. Maybe I'm wrong, it happened once :D
This is not possible, as I understand it. I could be wrong, though. It would not be the first (or the second) time. :)

I'd be curious to know if you can use multiple drives, just not at the same time. Say you fill one drive up and don't have time to watch everything, if you could remove it and put a different clean drive on and let it start filling up. Then switch back to the old drive if/when you want to watch those shows. I would think it should be able to do this. Maybe I'm wrong, it happened once :D Yes, you can have multiple drives associated with a single Moxi box. But only one plugged in at a time. So, if a drive fills up, you can disconnect and replace it with a second drive. (I don't know if there's an upper limit to how many drives, because we haven't tested beyond four.) You have to be sure to disconnect the drive by following the safe-disconnect procedures outlined in the settings card for external disk drive. You may lose some of the attributes associated with a recording, such as the "save until" date, but the recordings wil remain, and will repopulate the recordedTV menu.

Yes, you can have multiple drives associated with a single Moxi box. But only one plugged in at a time. So, if a drive fills up, you can disconnect and replace it with a second drive. (I don't know if there's an upper limit to how many drives, because we haven't tested beyond four.) You have to be sure to disconnect the drive following the safe-disconnect procedures outlined in the settings card for external disk drive. You may lose some of the attributes associated with a recording, such as the "save until" date, but the recordings wil remain, and will repopulate the recordedTV menu.
That's nice. I stand (sit) corrected.

How about OS technical limitations? IIRC, Moxi runs on Linux. Depending on the file system used, there may be limitations on what can be seen/used as one volume. A typical limitation is 2TB.... You are correct. The underlying operating system limits the drive size to two terabytes. I've corrected my initial post on this subject.

Yes, you can have multiple drives associated with a single Moxi box. But only one plugged in at a time. So, if a drive fills up, you can disconnect and replace it with a second drive. (I don't know if there's an upper limit to how many drives, because we haven't tested beyond four.) You have to be sure to disconnect the drive by following the safe-disconnect procedures outlined in the settings card for external disk drive. You may lose some of the attributes associated with a recording, such as the "save until" date, but the recordings wil remain, and will repopulate the recordedTV menu.

That's great news. Thanks MoxiGuy

Got up this morning and fired up the external hard drive. It was recognized by the Moxi, formatted and seems to be working fine. I will work on filling up the Moxi this weekend and let you know how it works.

:)


Now that really sucks. I knew there was a reason I had not been on here in a while. I guess I have something to look forward to next year with Charter.

I hope Charter enables this soon because 24 and Heroes both start up in January again, and I want to keep them.

New tv (LG 37lc2d). Have connected Moxi box with component cables after splitting. Split cable goes to cable connection on tv. Can get closed captioning to toggle on/off if use input for the cable, but not if use the Moxi box input. There, if I enable cc thru Moxi menu, cc stays on . Is there a code for Moxi box to program into tv remote so can control cc toggle?

New tv (LG 37lc2d). Have connected Moxi box with component cables after splitting. Split cable goes to cable connection on tv. Can get closed captioning to toggle on/off if use input for the cable, but not if use the Moxi box input. There, if I enable cc thru Moxi menu, cc stays on . Is there a code for Moxi box to program into tv remote so can control cc toggle?
No, you need to toggle it through the Moxi menu. It can be a lot of key presses, but there is no other way.

splinke. Thanks. Strange tho--I just returned a new Toshiba connected in the same fashion, but the Toshiba "Closed Caption on Mute" feature would function ok when I muted thru the Moxi remote. Must be difference in display circuitry.

splinke. Thanks. Strange tho--I just returned a new Toshiba connected in the same fashion, but the Toshiba "Closed Caption on Mute" feature would function ok when I muted thru the Moxi remote. Must be difference in display circuitry.
That must have been the Toshiba's CC kicking in when you muted the TV with the Moxi remote. The LG TV may not have a "CC on Mute" feature. The Moxi's CC feature requires activation/deactivation through the Moxi Menu.

OK. Was thinking............

Presently many users of Moxi will dump (@ 480i) all the recorded hidef material they want to view, when the Moxi HD fills, to a DVDR hard drive. In fact many users utilize hacked DVDRs with hot swappable removable hard drives so archiving capacity is basically unlimited. The PQ isn't bad. But........It would be better @ 1080i and nice to edit.

So............

What would happen if you took the Moxi external hard drive of hidef content and connected it to the hacked DVDR? Could you edit, burn etc.......?

I assume it would be a no go.

Moxiguy?

...What would happen if you took the Moxi external hard drive of hidef content and connected it to the hacked DVDR? Could you edit, burn etc...
Moxi content is highly encrypted (triple DES). It can only be played on the Moxi on which it was recorded--not even another Moxi, let alone a non-Moxi device.

Moxi content is highly encrypted (triple DES). It can only be played on the Moxi on which it was recorded--not even another Moxi, let alone a non-Moxi device.

Agreed.

What would happen if you took the Moxi external hard drive of hidef content and connected it to the hacked DVDR? Agreeing with splinke and hotshot.

Heard the same thing here in St. Louis only it was going to be a Scientific Atlanta box. Does anyone know if they could switch brands of boxes but stay with Moxi or is that a "Motorola only" thing??

Scott

Since Paul Allen has major interests in both Charter Communications and Digeo, I would think the cable system will continue to use the Moxi. Some areas do use other dvrs, but that is dependent upon the millions of dollars of equipment that was already established at the headend, I believe. I also think I heard that the moxi format is being used in some internet hybrid test systems on their dvrs, but as far as I know not available to the general public as of yet.

Makes sense.
Thanks

Thanks to all the 'tech' people on the forum who help us regular users get the full benefit from MOXI. Especially splinke and great to have MoxiGuy back. Cableric is my local guy so always appreciate his help.

Sooooooooo, when does Bend Oregon get 4.1 and will we get the extra hard drive capability (although I will say the 160 gigs is pretty adequate)?

Merry Christmas to all of you on the forum and as Cableric said in his post, we are full in Bend. Mt. Bachelor does have a 5 foot+ base--off to the slopes now.

I was told that Charter St. Louis will not have Moxi's available until mid January. Is this a Digeo production problem or is it a Charter problem? I am currently on a waiting list so there are others waiting too. I have heard that Charter is having a "cash flow problem". Maybe that is it.

Anyway - I patiently await my MOXI. Sounds like a great product.

Happy Holidays to all.

Hodag

4.1 testing is underway at BendBroadband at this time. After completing an initial trial with a small group, we have rolled out to all employees. We anticipate a month of further testing with this group. If no significant problems/issues arise during the testing, a full scale rollout will follow in the early February timeframe. Before we release any new software version to our customers we want to ensure that there are no issues with video functionality (e.g. VOD) or any performance related problems.

I'm hoping someone can help me with problem with DVI on the MOXI. This is a little longwinded but please bear with me. I just purchased JVC HD 61FN97. I hooked MOXI DVR with Charter Hidef cable to the TV through the HDMI port using a DVI/HDMI cable. At first the MOXI detected that my TV would accept 720p and 1080i with beautiful picture. However channel changing gradually slowed to a crawl after about 2 days and eventually got no picture at all. I went into MOXI menu and unchecked 720p and 1080i. The picture came back but was not as good.

I have now connected the MOXI through component input. The MOXI now reports that my TV accepts 720p and 1080i through the component input but not the HDMI and the picture is wonderful through component. However I really would like to use HDMI.

I phoned Charter support yesterday. I spoke to someone in Panama City, Panama. He looked up my profile and said that my MOXI is not HD but the regular MOXI 9012. He says I need the HD9012 and I can exchange my box on 12/26. I'm not sure I buy this. If my MOXI is not HD how am I getting HD programming through the component input? Is there such a thing as MOXI HD9012? Is there an inherent problem with HDMI compatibility with the MOXI units? Thanks to anyone for help or suggestions.

I'm hoping someone can help me with problem with DVI on the MOXI. This is a little longwinded but please bear with me. I just purchased JVC HD 61FN97. I hooked MOXI DVR with Charter Hidef cable to the TV through the HDMI port using a DVI/HDMI cable. At first the MOXI detected that my TV would accept 720p and 1080i with beautiful picture. However channel changing gradually slowed to a crawl after about 2 days and eventually got no picture at all. I went into MOXI menu and unchecked 720p and 1080i. The picture came back but was not as good.

I have now connected the MOXI through component input. The MOXI now reports that my TV accepts 720p and 1080i through the component input but not the HDMI and the picture is wonderful through component. However I really would like to use HDMI.

I phoned Charter support yesterday. I spoke to someone in Panama City, Panama. He looked up my profile and said that my MOXI is not HD but the regular MOXI 9012. He says I need the HD9012 and I can exchange my box on 12/26. I'm not sure I buy this. If my MOXI is not HD how am I getting HD programming through the component input? Is there such a thing as MOXI HD9012? Is there an inherent problem with HDMI compatibility with the MOXI units? Thanks to anyone for help or suggestions.

All Moxi's are HD, so once again, the CSR's are feeding a load of .... As far as HDMI, a lot of people have reported some sort of incompatibility, especially when there is an HDMI switching receiver in the middle of the chain. Others with certain TV models have reported problems as well. I use component, so I can't really offer any more advice, but others probably can.

I am a little confused when you say that Moxi "reports" that your TV is capable of ... Moxi doesn't report what your TV is capable of (at least to my knowledge). It reports what it can output and you are supposed to check what your TV is capable of.

jasonvr,
To clarify, in the MOXI setup I go to HDTV setup. I place a checkmark at a particular resolution such as 720p. The screen goes blank for a few seconds and if you are lucky, a box pops up and asks if you see a picture. If you click yes this screen goes away and menu box reappears with a check mark next to 720p. However when I do this through my HDMI port, the screen goes blank for probably 30seconds. Then the menu screen pops back up with 720p unchecked indicating that my TV will not accept 720p through the HDMI. It will accept all resolutions through component input. I hope this clarifies. One other question. Am I losing a lot by going through component rather than HDMI. I realize HDMI should be purely digital and component is analog, but the component sure looks good. Thanks.

jasonvr,
To clarify, in the MOXI setup I go to HDTV setup. I place a checkmark at a particular resolution such as 720p. The screen goes blank for a few seconds and if you are lucky, a box pops up and asks if you see a picture. If you click yes this screen goes away and menu box reappears with a check mark next to 720p. However when I do this through my HDMI port, the screen goes blank for probably 30seconds. Then the menu screen pops back up with 720p unchecked indicating that my TV will not accept 720p through the HDMI. It will accept all resolutions through component input. I hope this clarifies.
Thanks for clarifying, that makes a lot more sense.

One other question. Am I losing a lot by going through component rather than HDMI. I realize HDMI should be purely digital and component is analog, but the component sure looks good. Thanks.

No personal experience, but I believe other posters have reported no noticeable picture quality difference between component and DVI/HDMI.

. . . I believe other posters have reported no noticeable picture quality difference between component and DVI/HDMI. That's also our experience in our testing. Component has a big advantage in that it eliminates the delays and other quirks that arise because of the HDCP (copy-protection) handhakes that are part of the DVI and HDMI experience.

All things being equal, I'd stick with component.

What might make things unequal? To my view, the most attractive thing about HDMI is the simplicity of the cabling--one cable carries both the audio and video signal. But since current Moxi models use DVI, you'll need an adapter for HDMI plus a separate path for auido. So you lose the main HDMI advantage.

Other factors that influence people to choose DVI or HDMI include the number and types of input ports on your TV or receiver vs. the number and types of devices that you wish to connect.

BTW... Here's what's happening when you use the HDTV Setup screen. When you check a particular resolution, Moxi switches to it immediately. If your screen stays dark, that means your TV, for one reason or other, is not able to show you the new resolution. Moxi is waiting for you to click "yes" that you can see it--but, of course, you don't even see the question. If Moxi doesn't hear from you in thirty seconds, it flips back to the previous resolution and leaves that box unchecked.

All in all, component is simpler and, according to most viewers, doesn't sacrifice image quality.

I was told that Charter St. Louis will not have Moxi's available until mid January. Is this a Digeo production problem or is it a Charter problem?
I checked with the local Madison, WI Charter branch and they also do not have Moto BMC Moxi's (or any other dvr for that matter). You can get on a waiting list but they have not had them for over a year. They do have some available for swapping out with existing customers. The couple of people I have questioned over the last few months indicate it is a Moto problem. The rep also said that some (DVR's) would be available at the end of Jan but they thought it was going to be a new model - not the Moto 92xx line. Now I know running a cableco is not easy but it seems to be a complete mess when people are willing to pay you for a product, the product is excellent but you haven't been able to supply it for a year.

I'm wondering if they are switching to This (http://broadband.motorola.com/fmtv/ ). This was posted in Charter's Screenz ad that they mailed out a few months ago.

Tim

I'm wondering if they are switching to This (http://broadband.motorola.com/fmtv/ ). This was posted in Charter's Screenz ad that they mailed out a few months ago.

Tim


Wow that looks nice.. althought I noticed it said only 8-10 hours of hd recording, and usb/home network were for *future use*. Hmm...we'd probably have the same basic complaints.

Thanks for the replies gang. The DVR they show is the old 6214 that (I thought) was replaced by the Moxi 9012. But then who knows. I just would like something that will record HD and has a large capacity (more than 8 to 10 hours) and the ability to add an external hard drive. It may never come. I opted for a VHS / DVD / Hard Drive recorder that only does SD. Oh well! :o

I haven't had a moxi for very long, so maybe I'm missing a setting, but it seems that longer show titles are always cut off in the channel listing. Is there a way to change the font size or view the rest of a title that is cut off? I couldn't find anything in the moxi faq or from a quick google search.

I haven't had a moxi for very long, so maybe I'm missing a setting, but it seems that longer show titles are always cut off in the channel listing. Is there a way to change the font size or view the rest of a title that is cut off? I couldn't find anything in the moxi faq or from a quick google search.


That's just the way it is.

Supposedly the new software upgrade coming soon (version 4.1) takes steps to address this long-standing issue.

Yes, from what I saw of the images of the new software. It will look the same as the current software when just browsing channels (up/down arrow keys), you sill will not see the full name of a show that is too long to fit the screen. But, if you hit the info button to see more info on a particular show, it will show a field with the full title of the show. So that is something to look forward to :D

Any new info on the 4.1 release in various areas? This thread has be exceptionally quiet

Any new info on the 4.1 release in various areas? This thread has be exceptionally quiet
I'll bet the Fullerton area is last, if it ever gets it. :rolleyes:

Does that help? :D

-Dan

I am not holding my breath here in the midwest either

I asked the folks at Bend (Oregon) Broadband and they hinted that they were not planning to implement the 4.1 upgrade, but rather switch to a different box.

I asked the folks at Bend (Oregon) Broadband and they hinted that they were not planning to implement the 4.1 upgrade, but rather switch to a different box.This post (http://www.avsforum.com/avs-vb/showthread.php?p=9264973&&#post9264973) from Dec. 25 says otherwise.

[QUOTE=dagware]I'll bet the Fullerton area is last, if it ever gets it. :rolleyes: quote]

[Quote=Does that help? :D Dan QUOTE]

Just guessing from my berg;
Here comes Kapalua with limited HD capacity! :eek:

BC

It's kind scary how all this works if you think about it. A bunch of disorganized companies interacting with each other. One company, Charter has an owner Paul Allen who has a stake in the Moxi. Despite this fact, pee-on Cable companies launch the 4.1 software first. Pretty dumb if you ask me.

This whole process is about like the Attic period for electronics.

If I was P. Allen some heads would be rolling.

It's kind scary how all this works if you think about it. A bunch of disorganized companies interacting with each other. One company, Charter has an owner Paul Allen who has a stake in the Moxi. Despite this fact, pee-on Cable companies launch the 4.1 software first. Pretty dumb if you ask me.

This whole process is about like the Attic period for electronics.

If I was P. Allen some heads would be rolling.


Well said. More heads should roll at Charter for their total lack of ability to listen to their customer base. There is absoutely no way for a customer to express concerns past the idiot level CSR's.

Carl :mad:

I recently added a coaxial splitter from the output of my Moxi-Mate so I could (1)record programs onto my DVD recorder and (2) send the other signal straight to a TV set. Curiously the line from the moxi-Mate to the TV had a filter on it. I had heard that one of these was needed to keep the signal from going back to the Moxi itself but shouldn't it be on the main coaxial line?
Anyhow, the clock on the Moxi-mate now stops time (freezes at one time) for several hours) and then catches up and then freezes again. This is only the clock...everything else works fine. I now have no filter attached anywhere and it is still "stopping time".

Any suggestions?
BTW, the Moxi-Mate is very handy for having a VCR/DVD recorder attached all the time to remove programing and not having to change to 480i...since it always is.
Thanks,
pwsher

It sux

...Curiously the line from the moxi-Mate to the TV had a filter on it. I had heard that one of these was needed to keep the signal from going back to the Moxi itself but shouldn't it be on the main coaxial line?...
The 9022 Moxi and Moxi Mate communicate with each other on very high frequency signals (~1.2 GHz) that travel through your home's coaxial wiring network, including any splitters that are installed. For best performance, the low-pass filter should be placed on the input side of the splitter that is the farthest downstream in the network (from the origination point on your home), but which still includes both the main Moxi and the Moxi Mate downstream of its outputs. The filter allows passage of the lower frequency signals out of your home, allowing the Moxi and, potentially, other cable modems to communicate over the cable company's network, while minimizing loss of the high frequency signal used for communication between the 9022 and the Moxi Mate.

If you left the filter where it was, but you are now experiencing intermittent problems with the addition of a splitter near your Moxi Mate, the new splitter may be lowering the signal just enough to cause the problem. A good two-way splitter would probably reduce a signal at 1.2 GHz by about 4 dB or so on each of the outputs. Make sure your splitter is rated to carry signals up to at least 1 GHz. Older/cheaper models may only be rated to 500 MHz or so, which could reduce the level of the important 1.2 GHz signal substantially more than the 4 dB reduction of a good splitter. If you used a good splitter, then there may not be much you can do to resolve the problem short of changing the wiring/set-up of your whole network to reduce signal loss elsewhere.

<dramatic Will Shatner tone>
Too...many...college...football...bowl...games...not....enou gh...tuners...
</dramatic Will Shatner tone>

Seriously, there are 4 separate games on right now, and several are very tight.

The 9022 Moxi and Moxi Mate communicate with each other on very high frequency signals (~1.2 GHz) that travel through your home's coaxial wiring network, including any splitters that are installed. For best performance, the low-pass filter should be placed on the input side of the splitter that is the farthest downstream in the network (from the origination point on your home), but which still includes both the main Moxi and the Moxi Mate downstream of its outputs. The filter allows passage of the lower frequency signals out of your home, allowing the Moxi and, potentially, other cable modems to communicate over the cable company's network, while minimizing loss of the high frequency signal used for communication between the 9022 and the Moxi Mate.

If you left the filter where it was, but you are now experiencing intermittent problems with the addition of a splitter near your Moxi Mate, the new splitter may be lowering the signal just enough to cause the problem. A good two-way splitter would probably reduce a signal at 1.2 GHz by about 4 dB or so on each of the outputs. Make sure your splitter is rated to carry signals up to at least 1 GHz. Older/cheaper models may only be rated to 500 MHz or so, which could reduce the level of the important 1.2 GHz signal substantially more than the 4 dB reduction of a good splitter. If you used a good splitter, then there may not be much you can do to resolve the problem short of changing the wiring/set-up of your whole network to reduce signal loss elsewhere.

Thanks, good explanation. I did stick the only splitter I had which is a very old Archer (RadioShack). I see a 2GHz gold splitter at Circuit City. Would that be overkill or should I look for a 1 GHz one? Anyone know I good supplier in the Creve Couer or St. Charles, MO area?

Thanks, good explanation. I did stick the only splitter I had which is a very old Archer (RadioShack). I see a 2GHz gold splitter at Circuit City. Would that be overkill or should I look for a 1 GHz one? Anyone know I good supplier in the Creve Couer or St. Charles, MO area?


Go to the Charter office and they will give you the splitters as well as any short lengths of cable you need......

Well said. More heads should roll at Charter for their total lack of ability to listen to their customer base. There is absoutely no way for a customer to express concerns past the idiot level CSR's.

Carl :mad:


Did you ever finally realize that maybe that's exactly the way they want it? It's the same as being stuck in "Voice Mail Jail" on the phone, with no way to get out to a CSR. Many other companies do the same thing, deliberately. You can't easily get to a higher up, and most people with issues give up early, so they only have to deal with the 5% that are persistent (or pissed off) enough to go through the hoops to get higher up. They figure if they lose a few people here and there that'll never buy their product again because of problems, there's millions more that will, so there's no net loss to them.

I’ve had problems with my Moxi program guide intermittently not updating. I called Comcast (formerly Adelphia for us in Colorado Springs) to schedule a tech to come out and replace/fix the box.
While on the call I engaged the CSR in a conversation around the future of Moxi with Comcast in Colorado. The CSR was friendly and open, but I would not consider them to be completely knowledgeable in terms of A/V technology. For example, they tried to tell me that there was “no difference between a network movie broadcast in HD vs. SD since the movies are already filmed in DVD quality.” I did not bother to correct them.
Setting this aside, the conversation was still interesting. In brief, the future does not look good for Moxi & Comcast. Here’s a paraphrased version of what we discussed:

What’s the future of Moxi with Comcast in Colorado?
Comcast is planning to phase out the use Moxi system. Initially, when customers have issues they will replace it with the Motorola 6412. Eventfully they will do a full recall on the boxes when there is more availability on the 6412. The CSR did not know when this would occur, but estimated this would start within the next 6-12 months. Customers will be notified via a letter in advance of the change.

Why is Comcast dumping the Moxi?
There are several reasons. The primary is overall cost of ownership by Comcast. The boxes do not seem to be as reliable as the Moto 6412 and if there is an issue, it is mandatory for Comcast to send out a tech to the house to fix it, (the techs can do very little over the phone). This is also the case when a new Moxi is installed. Apparently this is not the case with the Moto 6412. A customer can go to the local office, pick it, bring home, hook it up and they are good to go. Issues around the way Moxi reserves disk space in advance (and prevents scheduling of new programming) were also cited.

Is Comcast going to push out the latest Moxi software/firmware (4.1) even though it will be phased out?
Comcast’s policy is to push all of the newest firmware as soon as it’s been tested. This usually takes 1 month from the date they get it. Comcast will not enable all features of the firmware, such as the games. They did not know if the external hard drive functionality would be enabled or not.

Which box is better the Moxi or Moto 6412?
This person felt strongly that the 6412 was superior due to aforementioned reliability, larger disk space (compared to the 80GB model), and recording scheduling issues. They admitted the Moxi had an easier more intuitive interface.

Will Comcast offer any new other DVR models in the future?
Comcast has been in discussions with Tivo and is really close to signing a deal. No other details at this point.

Cheers,
Jason

As much as I like the Moxi the writing seems to be on the wall and all signs point to it losing steam - rapidly. Sure, a lot of this is anecdotal evidence but Charter in Madison, WI has essentially the same, albeit incomplete, story. Posts in other areas are similar. No Moxi/90xx combos available and haven't been for some time. Waiting lists for new DVR customers. Weak commitment to 4.1. No expansion to other h/w platforms. No sign of the Moxi/Samsung offering that was announced in 2005. Digeo's own plans to release Moxi at retail-maybe to blunt some of the cableco defections. Little, if any, anecdotal evidence that support Moxi gaining greater market penetration. Too bad, I like my Moxi and would look forward to the improvements. Sure, they may hold on to some of the smaller cableco's but does anyone know of any recent news that would demonstrate greater market penetration????

I've had a MOXI with Charter in Madison for about 6 months now. I just recorded the Cap. One Bowl game from ABC HD and want to transfer it to my mac. When I first got the MOXI, I transfered a few shows (unencrypted local HD) via Firewire and it worked great. Recently, after a MOXI software update it seems, all the MPEG streams I capture have pixel glitches and audio drop-outs. I've tried both FW ports on the MOXI, swapped FW cables, tried a different machine to capture, reset the box, but nothing works.

Both iRecord 0.2.6 and the latest AVCVideoCap have the same result.

I've had a MOXI with Charter in Madison for about 6 months now. I just recorded the Cap. One Bowl game from ABC HD and want to transfer it to my mac. When I first got the MOXI, I transfered a few shows (unencrypted local HD) via Firewire and it worked great. Recently, after a MOXI software update it seems, all the MPEG streams I capture have pixel glitches and audio drop-outs. I've tried both FW ports on the MOXI, swapped FW cables, tried a different machine to capture, reset the box, but nothing works...
Several users have complained about FireWire performance on the Moxi. Strangely, people seem to have more luck recording live signals over FireWire, as opposed to previously recorded programs (although that is not useful to you). The problem seems to apply to D-VHS decks, as well, even though they are supposed to be supported (capture on computers is technically not supported--it doesn't work at all on Windows PC's). It is thought that there is some sort of performance issue, perhaps due to the somewhat antiquated Moxi hardware. I'm not sure whether a software update would have made it worse, or whether potential future software updates will make it any better.

Begining of December I had a MoxiMate installed... worked great. Problem was that we weren't getting all of our channels on the main Moxi (or mate for that matter). Lived with it for a while until I finally got fedup and called Charter (St. Louis) and they sent someone out to look at the setup. Walked in, took out all extraneous splitters (good bye PIP :( ) redid all the ends... ALL the ends on the cables and checked all signal strengths. Told me that the Moxi box was bad and that he didn't have any on his truck. Fan-fricken-tastic. He setup another appointment with someone on his magic Charter phone and away he went... Main Moxi still not functioning 100% (not all channels picking up), Moxi Mate working as it should have been under the circumstances.

Second Appt (a week later):

Guy shows up. No Moxi box. Calls someone on his magic Charter phone and arranges a handoff with another tech... comes back in w/ a new box and after 1/2 an hour on the phone with HIS tech support gets the main box all up and running. Okay, lets go check the mate. No dice. "rd19" stuck on the display. Spends another 1/2 an hour on the phone determining w/ his tech support that it's the moxi mate. Sets up an appointment on his magic Charter phone to have someone come back and replace all the equipment.

Third Appt (a week later):

Guy shows up early (wow). Asks what the problem is and determines after 15 minutes that the Moxi Mate isn't "registered" with the main Moxi box. Calls it in, unplugs and replugs it back together leaves the house assuring me he'll call later to see if that worked.

Fourth (pseduo) Appt (later that day):
His fix didn't work. He has replacment equipment, YAY! Sets us up with a new Moxi and a new MoxiMate, reconfigures the wiring (again). Hammers his head against the wall for another hour and leaves stating he has no idea, he'll call his Supervisor and have something else setup, they'll be in touch. Moxi no MoxiMate. Thankfully for me he called from his magic Charter phone and I have caller id. I call him back later that night. "I haven't heard anything." to which he replies, "I'll call my supervisor again." 4 days later (it was New Years weekend) "I still haven't heard anything." he replies, "I'm out of state now, back in my home state. I'll give you my supervisor's number." I call his supervisor... no answer, left a message. Haven't heard back from him (that was lastnight).

So, now... it's been over a month that I have not had complete service at my house. I've had 3 different individuals show up, some with and most without proper equipment to attempt to work on my setup (every time they call to confirm the appointment I tell them, PLEASE MAKE SURE THAT THE PERSON WHO COMES HAS A MOXI AND A MOXI MATE. Yes, every time. Sometimes more than once.)

I called the standard 1888DUMBA$$CHARTER line and was on the phone w/ a clueless service person for an hour (I'm still surprised she didn't have me unplug and replug my Moxi, as that seems to be their solution for nearly everything). And I've got an appointment for the 18th, yes, over 2 weeks away. JOY!

The setup that I currently have (it's changed a few times)... Line in goes to little silver cylinder (filter?) goes to 3x splitter. Split 1-> Moxi. Split 2->Phone. Split 3->(another little silver cylidner)->Splitter. Splitter2 Split 1->MoxiMate. Splitter 2 Split2->Modem. There are no other splitters, everyone has said signal strength is great (in fact if I remember correctly, the last guy might've said that it was too good... Kindof doubt that).

I really hope someone here can help me.

Thanks

...The setup that I currently have (it's changed a few times)... Line in goes to little silver cylinder (filter?) goes to 3x splitter. Split 1-> Moxi. Split 2->Phone. Split 3->(another little silver cylidner)->Splitter. Splitter2 Split 1->MoxiMate. Splitter 2 Split2->Modem. There are no other splitters, everyone has said signal strength is great (in fact if I remember correctly, the last guy might've said that it was too good... Kindof doubt that)...
Is anything written on the silver cylinders? They could be low-pass filters that block high frequencies, or signal attenuators that reduce signal level, or one of each. If they are both low-pass filters, then the one on "Splitter 2" is causing the problem with your Moxi Mate. It is preventing transport of the high-frequency signals that the main Moxi and the Moxi Mate use to communicate with each other. You could try removing that filter to see if it fixes your Moxi Mate problem. Incidentally, "rd19" indicates that your Moxi Mate has the newest version of the firmware, but the fact that it is getting stuck there suggests that there may be a communication problem with the main Moxi.

With regard to the problems you are having with the main Moxi, it is not clear from your description what is happening. It sounds like you are not getting all of the channels to which you subscribe. This may just mean that Charter needs to authorize the correct set of channels, which they should be able to do remotely. On the other hand, I guess it could be a signal issue. The fact that one of the techs indicated that your signal was "too good" may mean that it is relatively high. High signal can cause just as much havoc with the Moxi as low signal, so it is important to be in the correct range. Perhaps one of the silver cylinders is a signal attenuator that reduces the signal. You can go into the On-Screen Diagnostics menu to check your signal levels. See the instructions in my FAQ (link in my signature below).

I would also question the way the techs have chosen to split your signal. Usually, cable modems are isolated on a single split from the TV connections. In your case, they seem to have isolated the Moxi Mate with your cable modem, which doesn't make a lot of sense to me. I am not familiar with digital cable phone service, so I don't know how that is usually done (or what filters, etc. are required). I would think that the main Moxi and Moxi Mate should be on the same 2-way sub-splitter after the original 3-way split, with the modem and phone on each of the remaining 2 outputs on the original 3-way splitter. In other words, you would swap the cables that go to the cable modem and the main Moxi. You could try that instead of trying to remove the filter (if that is what it is) just upstream of the 2-way splitter. If you do try this second strategy, you should leave the "filter" in place.

Begining of December I had a MoxiMate installed... worked great. Problem was that we weren't getting all of our channels on the main Moxi (or mate for that matter). Lived with it for a while until I finally got fedup and called Charter (St. Louis) and they sent someone out to look at the setup. Walked in, took out all extraneous splitters (good bye PIP :( ) redid all the ends... ALL the ends on the cables and checked all signal strengths. Told me that the Moxi box was bad and that he didn't have any on his truck. Fan-fricken-tastic. He setup another appointment with someone on his magic Charter phone and away he went... Main Moxi still not functioning 100% (not all channels picking up), Moxi Mate working as it should have been under the circumstances.

Second Appt (a week later):

Guy shows up. No Moxi box. Calls someone on his magic Charter phone and arranges a handoff with another tech... comes back in w/ a new box and after 1/2 an hour on the phone with HIS tech support gets the main box all up and running. Okay, lets go check the mate. No dice. "rd19" stuck on the display. Spends another 1/2 an hour on the phone determining w/ his tech support that it's the moxi mate. Sets up an appointment on his magic Charter phone to have someone come back and replace all the equipment.

Third Appt (a week later):

Guy shows up early (wow). Asks what the problem is and determines after 15 minutes that the Moxi Mate isn't "registered" with the main Moxi box. Calls it in, unplugs and replugs it back together leaves the house assuring me he'll call later to see if that worked.

Fourth (pseduo) Appt (later that day):
His fix didn't work. He has replacment equipment, YAY! Sets us up with a new Moxi and a new MoxiMate, reconfigures the wiring (again). Hammers his head against the wall for another hour and leaves stating he has no idea, he'll call his Supervisor and have something else setup, they'll be in touch. Moxi no MoxiMate. Thankfully for me he called from his magic Charter phone and I have caller id. I call him back later that night. "I haven't heard anything." to which he replies, "I'll call my supervisor again." 4 days later (it was New Years weekend) "I still haven't heard anything." he replies, "I'm out of state now, back in my home state. I'll give you my supervisor's number." I call his supervisor... no answer, left a message. Haven't heard back from him (that was lastnight).

So, now... it's been over a month that I have not had complete service at my house. I've had 3 different individuals show up, some with and most without proper equipment to attempt to work on my setup (every time they call to confirm the appointment I tell them, PLEASE MAKE SURE THAT THE PERSON WHO COMES HAS A MOXI AND A MOXI MATE. Yes, every time. Sometimes more than once.)

I called the standard 1888DUMBA$$CHARTER line and was on the phone w/ a clueless service person for an hour (I'm still surprised she didn't have me unplug and replug my Moxi, as that seems to be their solution for nearly everything). And I've got an appointment for the 18th, yes, over 2 weeks away. JOY!

The setup that I currently have (it's changed a few times)... Line in goes to little silver cylinder (filter?) goes to 3x splitter. Split 1-> Moxi. Split 2->Phone. Split 3->(another little silver cylidner)->Splitter. Splitter2 Split 1->MoxiMate. Splitter 2 Split2->Modem. There are no other splitters, everyone has said signal strength is great (in fact if I remember correctly, the last guy might've said that it was too good... Kindof doubt that).

I really hope someone here can help me.

Thanks

Mmmm, good chance I could be wrong, but that sounds like 1 too many silver cylinders. You should only need 1 on the main line coming into the house. I know my parents had issues because a tech tried to install 2 of those as well.

-Phatty

Did you ever finally realize that maybe that's exactly the way they want it? It's the same as being stuck in "Voice Mail Jail" on the phone, with no way to get out to a CSR. Many other companies do the same thing, deliberately. You can't easily get to a higher up, and most people with issues give up early, so they only have to deal with the 5% that are persistent (or pissed off) enough to go through the hoops to get higher up. They figure if they lose a few people here and there that'll never buy their product again because of problems, there's millions more that will, so there's no net loss to them.

Perhaps Charter Reps have this inspirational poster on their cubicle walls...
http://www.miffl.com/images/despair/apathy.jpg

Is anything written on the silver cylinders?
I'll check this when I get home.

The main Moxi is currently working. Currently the only problem is the MoxiMate stuck at "rd19".

I would also question the way the techs have chosen to split your signal. Usually, cable modems are isolated on a single split from the TV connections. In your case, they seem to have isolated the Moxi Mate with your cable modem, which doesn't make a lot of sense to me. I am not familiar with digital cable phone service, so I don't know how that is usually done (or what filters, etc. are required). I would think that the main Moxi and Moxi Mate should be on the same 2-way sub-splitter after the original 3-way split, with the modem and phone on each of the remaining 2 outputs on the original 3-way splitter. In other words, you would swap the cables that go to the cable modem and the main Moxi. You could try that instead of trying to remove the filter (if that is what it is) just upstream of the 2-way splitter. If you do try this second strategy, you should leave the "filter" in place.
I'll try each of these suggestions tonight as well!

Thanks for the help!!

Thanks for the suggestions.

I switched the phones cable and the MoxiMate cable and everything works fine.

I really hope Charter rolls out 4.1 soon, and I really, REALLY hope they enable external USB storage. I came across a place that is selling a 1TB external drive (probably dual 500GB) for $328.

I really hope Charter rolls out 4.1 soon, and I really, REALLY hope they enable external USB storage. I came across a place that is selling a 1TB external drive (probably dual 500GB) for $328.


Heh, yea right, they just killed the CBS HD (KMOV) feed so what makes you think they will give us anything good?

Thanks for the suggestions.

I switched the phones cable and the MoxiMate cable and everything works fine.
Just think of all the money Charter could save through reduced service calls (3 or 4 in this case?) if they would just properly train their technicians to install their equipment. :-)

Heh, yea right, they just killed the CBS HD (KMOV) feed so what makes you think they will give us anything good?

They killed CBS HD? WTH. I was watching it last night (in St. Louis).

They killed CBS HD? WTH. I was watching it last night (in St. Louis).

http://www.avsforum.com/avs-vb/showthread.php?p=9341270&&#post9341270

Here's the story from the Post Dispatch.

Heh, yea right, they just killed the CBS HD (KMOV) feed so what makes you think they will give us anything good?
At least you have CBS HD! I can't get that here, but it's not Charter's fault. The local CBS affiliate is dragging their feet about moving to HD.

I guess I'll be dropping Charter then. 90% of my viewing is HD Locals, and they don't even offer ABC and CBS now.

I guess I'll be dropping Charter then. 90% of my viewing is HD Locals, and they don't even offer ABC and CBS now.


Yeah I have to say the excitement of 4.1 is gone now with Charter dropping CBS. 2 Major networks not able to be recorded in HD will help keep the small 80gb drive from filling up as easy. I know I probably won't be buying the giant hard drive I was planning on now since I have no clue how long I am going to put up with missing 2 major networks.

I So don't want a dish, more cables, and phone lines drilled through my house but Charter is really backing me into a corner here almost forcing me to jump ship. If not for Pipeline, and my lack of a land telephone line to make a switch to DSL easy I'd probably already be gone. Just too bad cable providers didn't build in OTA antenna support like all the dish providers. I know they had to because they don't carry every station through the dish.

Damn you charter... .Just when things were starting to look up for the moxi service.
-Phatty

If it makes you feel any better, its not just us. Same thing with ABC and Sinclair. I'm not saying Charter shouldn't pay for the signals ... but if they have to pay, you know they'll pass that along in our fees:

http://www.tvpredictions.com/belohd010507.htm

Man, phatty, I am right there with you. I recently moved into a new house (6 months ago) and decided to go with Charter and get everything through them, cable, HD, internet, phone, and boy was it one of the worst decisions of my life. I have had nothing but troubles with them. So far, I've gone through 4 Moxi's, wasted countless hours on hold for their tech "support", if you can call it that, and now can't even watch the g-damned Super Bowl in HD. But I feel, just like you backed into a corner. If I want a similar set up that I have now with 2 HD DVRs, with Direct TV or DISH, I'd have to have all sorts of new cables ran through my home, and pony up about $700 for the DVRs. It's very frustrating. STL needs to get a competitor cable company in here, but that won't happen for a long time....

Yeah I got the official letter from charter (I'm in STL too) yesterday about the CBS HD drop. That really sucks. I think I'm physically sick over this. :( At least the SD cbs channel isn't as bad as it was when moxi first came out.

It's funny, I've been watching more and more of my FTA dish setup. It was fun to put together and I have one of the best boxes out there. Captiveworks cw1000. It is an open-source linux box with VDR, IPTV, Home networking, P2PTV, USB, EXTERNAL STORAGE, MP3/DVD/CD, and video player. Tons of other features too. I think this month they are coming out with a HD version with even more impressive specs..like larger internal hd and dual tuners!, hdmi, component, digital audio outputs/optical. WHAT MORE COULD YOU WANT?

Without the capabilities I want in the moxi, no external storage, and charter dropping CBS HD (AND STILL NO ABC HD!), I may just drop it all together and stick with fta/dn/dish.

Did Charter drop CBS HD in all markets, or just St. Louis?

No, Charter and other cable companies are having to dropped local stations owned by Belo. The network drop depends on the local market.

What is FTA dish setup?

What is FTA dish setup?

http://en.wikipedia.org/wiki/Free-to-air

PVR Wire (http://www.pvrwire.com/2007/01/05/what-were-looking-forward-to-from-ces-2007/) expects some news from Digeo about Moxi at CES next week. I'll try to get some advance word to the Forum. I won't be at the show this year, so if any of you happen to be there, you might visit the Digeo / Moxi booth and see what you can learn. Post some pics if you can.

Moxi Guy

Is this what you expect?
http://www.pvrwire.com/2006/09/25/moxi-box-on-the-way/


From Fredfa; About CES, mentions Digeo
http://www.avsforum.com/avs-vb/showthread.php?t=781816

Still no 4.1 here

Had to erase again tonight so wife could record. :rolleyes:

BC

Still no 4.1 here

Had to erase again tonight so wife could record. :rolleyes:

BC I'm still waiting for word on Charter and 4.1.

As for what I'm expecting at CES, I'm not at liberty to say just yet. But that won't stop you from pointing to what other people are expecting. ;)

If Charter dropped one of my HD stations I would drop them so fast. Charter customers pay way to much to put up with that crap. I've had my moxi for about a year with just the regular menu lag.

I think you guys are placing the blame on the wrong party. Charging a fee for OTA stations is ridiculous, HD or not. If the stations are all dropped by everyone, they can't keep demanding a fee.

Here in lenoir nc I am still getting cbs and abc HD but now for nbc HD there is a blue screen that says charter is temporarily not able to provide you with the high definition content, please tune to the SD channel to view the programming (paraphrased). and the guide says no data available.....does this mean nbc is gone? or a technical problem? I have a tech guy coming out tuesday but the reason I mention it is at my parents house they have the same problem with the same setup....

and seriously im with whoever was talking about leaving charter..although it sounds so good but i just dont think the satellite network's offer HD dvdr boxes....perhaps tivo series 3 is the way to go but i am gonna wait for the price to drop. not to mention charter here only offers mlb and nascar packages, no nfl/nba!

Here in lenoir nc I am still getting cbs and abc HD but now for nbc HD there is a blue screen that says charter is temporarily not able to provide you with the high definition content, please tune to the SD channel to view the programming (paraphrased). and the guide says no data available.....does this mean nbc is gone? or a technical problem? I have a tech guy coming out tuesday but the reason I mention it is at my parents house they have the same problem with the same setup....

and seriously im with whoever was talking about leaving charter..although it sounds so good but i just dont think the satellite network's offer HD dvdr boxes....perhaps tivo series 3 is the way to go but i am gonna wait for the price to drop. not to mention charter here only offers mlb and nascar packages, no nfl/nba!


Both Sat companies offer HD-DVR's, but I think there is a wait for DirectTV's. It is weird that you lost NBC ..... dunno what that is about.

Both Sat companies offer HD-DVR's, but I think there is a wait for DirectTV's. It is weird that you lost NBC ..... dunno what that is about.

ok...i stand corrected....i should mention its lost on both boxes in my house as well as both in my parents house...

If your NBC station is owned by BELO Corp, I wouldn't expect them back soon.

If your NBC station is owned by BELO Corp, I wouldn't expect them back soon.
:confused: :confused: :mad: :mad: :eek: :eek: :( :(

http://www.wcnc.com/

it is owned by belo..thanks for suggesting that. oh this sucks hard.......real hard. no warning? no nothing just took it away??

Ah, it's been a while since I posted. Nice to see that MoxiGuy is back. My Moxi is still the same old boring bleh but at least it works. I'm thinking of moving back down south to Louisiana and am curious as to what Cox is using for their DVR's down south. Anybody know? I had to go down to Louisiana for a week and it sucked coming back to most of my recordings not being there. The wife was home during that time so at least the Moxi had a babysitter and she could delete what needed to be deleted.

:confused: :confused: :mad: :mad: :eek: :eek: :( :(

http://www.wcnc.com/

it is owned by belo..thanks for suggesting that. oh this sucks hard.......real hard. no warning? no nothing just took it away??

Yep, that's what happened to us Charter customers in St. Louis. No forwarning, CBS was just removed. I did get a letter from Charter in the mail the day it was pulled. Little consolation though. I went out and purchased an indoor antenna for $50 and I now have CBS for the Superbowl, just can't use my Moxi to record it :/

Phillip Swann, who writes TV Predictions, covers the story. (http://www.tvpredictions.com/belohd010507.htm)

Ben Drawbaugh has his take on Engadget HD (http://www.engadgethd.com/2007/01/06/broadcasters-and-cable-continue-to-not-get-along/)

Here's coverage from Texas (http://www.pegasusnews.com/news/2007/jan/05/charter-cable-and-belo8-still-talking-after-high-d/)

I'm sorry if this is the wrong place to ask this, but this forum is so big I am a little overwhelmed.

Some time last week, I suddenly could no longer record cable or stored DVR programs from my MOXI onto a VHS tape through my VCR. It comes out garbled like when you'd try to copy an old VHS tape with copyguard.

Did they just add copyguard to TELEVISION? It seems so ridiculous I feel stupid asking, but I have tried everything and I can't find a way to record anything to my VCR. I don't do it that often, but there are times when I want to have a copy of a program I can keep.

If this is the wrong place to ask, I apologize in advance.

I am totally new to all of this.

I'm still waiting for word on Charter and 4.1.

As for what I'm expecting at CES, I'm not at liberty to say just yet. But that won't stop you from pointing to what other people are expecting. ;)

The quest took over 1.5 hours, but after calling Charter 6 times and telling the agents in Asia I don't want to take to them.....I finally got to a supervisor. He said that My area if southern California should get the update to 4.1 on January 23 !!

Now I am not holding my breath, but yet I feel that my 90 minutes was perhaps well spent and I could not wait to let everyone know!

Now --- There have been postings that indicated where a nice 300-400 Gig external could be had for around $100. That was before christmas so I will ask....Anyone know where I can get a deal on an external drive? I will be waiting until the update and to insure that the external is offered, but I do want to be ready!!


Dan :) :p :D

The quest took over 1.5 hours, but after calling Charter 6 times and telling the agents in Asia I don't want to take to them.....I finally got to a supervisor. He said that My area if southern California should get the update to 4.1 on January 23 !!

Now I am not holding my breath, but yet I feel that my 90 minutes was perhaps well spent and I could not wait to let everyone know!

Now --- There have been postings that indicated where a nice 300-400 Gig external could be had for around $100. That was before christmas so I will ask....Anyone know where I can get a deal on an external drive? I will be waiting until the update and to insure that the external is offered, but I do want to be ready!!


Dan :) :p :D

Buy now and return if the update doesn't come:

320GB for 89.99 after rebates (http://compusa.shoplocal.com/compusa/default.aspx?action=detail&flashbrowse=y&storeid=2479984&rapid=357005&pagenumber=1&listingid=-2093879982&ref=%2fcompusa%2fdefault.aspx%3faction%3dbrowsepageflash%26s toreid%3d2479984%26pagenumber%3d1%26rapid%3d357005%26prvid%3 dCompUSA-070107)

...Some time last week, I suddenly could no longer record cable or stored DVR programs from my MOXI onto a VHS tape through my VCR. It comes out garbled like when you'd try to copy an old VHS tape with copyguard...
I have seen some cryptic references to "Macrovision" protection on the Moxi, but I have not heard of any actual issues with transferring to VHS. Did you try to directly view the video signal on your TV? Have you tried recording various programs on various channels?

I have seen some cryptic references to "Macrovision" protection on the Moxi, but I have not heard of any actual issues with transferring to VHS. Did you try to directly view the video signal on your TV? Have you tried recording various programs on various channels?

I have tried several different programs and channels.

The signal is fine "going through the VCR" if it's set to TV, however when you turn it to VCR the signal scrambles.

Regardless of if the display is "tv" or "vcr" the recording is scrambled.

I had recorded two or three programs in November without a problem. Nothing in my setup has changed since that time. It's almost as if it was recently activated.

I have tried several different programs and channels.

The signal is fine "going through the VCR" if it's set to TV, however when you turn it to VCR the signal scrambles.

Regardless of if the display is "tv" or "vcr" the recording is scrambled.

I had recorded two or three programs in November without a problem. Nothing in my setup has changed since that time. It's almost as if it was recently activated.

Its possible the heads on your VCR need cleaning or its just gone bad ... how old is it?

Now --- There have been postings that indicated where a nice 300-400 Gig external could be had for around $100. That was before christmas so I will ask....Anyone know where I can get a deal on an external drive? I will be waiting until the update and to insure that the external is offered, but I do want to be ready!!


Dan :) :p :D

I just wish I could find out if the former Adelphia, now Comcast, is going to update to 4.1. 4.1 seems to fix every complaint I had with the Moxi, and should be just about the perfect DVR if I can just get it.

Anyway, for hard drive deals (or deals on anything else for that matter), look here:
http://www.dealnews.com, or http://www.slickdeals.net.

Guy

I just wish I could find out if the former Adelphia, now Comcast, is going to update to 4.1. 4.1 seems to fix every complaint I had with the Moxi, and should be just about the perfect DVR if I can just get it.

Anyway, for hard drive deals (or deals on anything else for that matter), look here:
http://www.dealnews.com, or http://www.slickdeals.net.

Guy

I like this one also;

http://www.cheapstingybargains.com/cheapster/hard-drives/

BC

Now --- There have been postings that indicated where a nice 300-400 Gig external could be had for around $100. That was before christmas so I will ask....Anyone know where I can get a deal on an external drive? I will be waiting until the update and to insure that the external is offered, but I do want to be ready!!
http://www.pricewatch.com/hard%5Fdrives/

You might want to check out an announcement from CES on Moxi Community Forums (http://forums.moxi.com/) <http:///forums.moxi.com>. They're giving online fans a early look at news that won't be officially released until the morning.

I have seen some cryptic references to "Macrovision" protection on the Moxi, but I have not heard of any actual issues with transferring to VHS. Did you try to directly view the video signal on your TV? Have you tried recording various programs on various channels?

It does seem to be Macrovision or similar - but only on the occasional program. Some weeks back I tried to copy an HBO special to DVD to watch while travelling. No go; all the usual symptoms of Macrovision. The other stuff I copied from SciFi Friday was OK.

You might want to check out an announcement from CES on Moxi Community Forums (http://forums.moxi.com/) <http:///forums.moxi.com>. They're giving online fans a early look at news that won't be officially released until the morning.

Retail Moxi boxes .. yay! Hope they will be cost effective to go this route :D

To those looking for external hard drives:
Just make your own. Newegg.com has 500 gb sata hd's right now for $139 plus a few bucks for shipping. You can get a decent hd enclosure for not too too much (around $30 bucks or so).
You can never go wrong with newegg. But what am I talking about this for? I think it'll be a cold day in hell when I actually see one supported on my Moxi.

http://farm1.static.flickr.com/133/349911019_e8b8c81f55_o.jpg

So, a power button and a slot load drive, but what kind? DVD, HD-DVD, BluRay.... Maybe the sneak peak tomorrow will tell us. Kind of a retro look

According to ZatzNotFunny.com it is a CD/DVD drive. He has some details.

It appears to have sort of a glossy white face. That, along with the slot-loading optical drive, make it seem like they were attempting to follow the design practices of Apple (e.g., the Mac Mini, iMac, and iPod). In my opinion, they didn't quite achieve that level of design, though. In particular, the LED display looks a bit antiquated and awkward. Beyond the fact that it appears to be a 1980's era electronic display, it also appears that it will only allow time display like the current units. If the unit is going to be in the $1,000 range, as was originally announced, or even in the $500+ range, it would be nice to have a more sophisticated display that provides information on the currently tuned channels and/or what channels (or even program names) of what is being recorded without having to turn the TV on. I think the new TiVo's can do this with a more modern multi-line display.

Another question that I have not seen answered is whether there will be a monthly fee associated with the service.

moxi.com (http://www.moxi.com) <http://www.moxi.com>

digeo.com (http://www.digeo.com) <http://www.digeo.com>

Press Release (http://home.businesswire.com/portal/site/google/index.jsp?ndmViewId=news_view&newsId=20070108005633&newsLang=en)

I like that black model. I sure hope they don't change the remote layout. To me it is one of the best laid out remotes feel wise. Even without backlit keys, you can easily feel where the buttons are, and distinguish between them.

With all this talk of people finding the cheapest prices on large Hard Drives, I have just 1 question. Does anyone actually have the 4.1 software upgrade yet, and has anyone confirmed that their cable provider will be switching to the 4.1 software with all of its functionality?

With all this talk of people finding the cheapest prices on large Hard Drives, I have just 1 question. Does anyone actually have the 4.1 software upgrade yet, and has anyone confirmed that their cable provider will be switching to the 4.1 software with all of its functionality?

People with Sunflower cable provider have already been switched over to v4.1 firmware with external hard drive support. People with Charter are waiting for word yet. We have no way to know for sure that Charter will indeed enable the external hard drive support. I happened to purchase a 400GB drive back in late November when it was on sale at Fry's and hadn't installed it yet, so I'm just waiting now to see if Charter allows for external hard drives, if not I'll just use it in my pc.

BTW, I got that 400GB drive for $90. It is an internal drive, but I already have some usb enclosures. :D

Wow, that's awesome if you are a Sunflower subscriber. Being a Charter sub in the St. Louis area I have ZERO confidence in them allowing the external hard drive support. Doing anything that would actually benefit the customer seems to go against their company's policies.

Wow, that's awesome if you are a Sunflower subscriber. Being a Charter sub in the St. Louis area I have ZERO confidence in them allowing the external hard drive support. Doing anything that would actually benefit the customer seems to go against their company's policies.

Heh, I agree completely. Glad to know I'm not the only person with zero confidence in Charter St. Louis :D

Sorry,

I know I saw this on the posting, but I can't find it. What are the specs for the hard drive that will work with the MOXI when we have 4.1?

Note the name of my account......

Sorry,

I know I saw this on the posting, but I can't find it. What are the specs for the hard drive that will work with the MOXI when we have 4.1?

Note the name of my account......

I believe the specs were, USB 2.0 interface obviously, 7200 rpm drive with 8MB of cache. This is a pretty typical drive no a days. I read this from a post from MoxiGuy.

Being a Charter sub in the St. Louis area I have ZERO confidence in them allowing the external hard drive support.

I'm a Charter customer in Wisconsin- I've actually been quite happy with their service and support, though our previous cable provider was still operating in the Jurassic period.

I've been itching to purchase a Tivo Series 3, but $800 + higher monthly fees is keeping me on the sidelines at the moment. If I can get external HD support with my current box and faster menus, that wait may be MUCH longer.

Some time last week, I suddenly could no longer record cable or stored DVR programs from my MOXI onto a VHS tape through my VCR. It comes out garbled like when you'd try to copy an old VHS tape with copyguard.

What is a VCR?

What is a VCR?

Video Cassette Recorder. I hear they were the rage back in the 1980s. :D

I'm sorry if this is the wrong place to ask this, but this forum is so big I am a little overwhelmed.

Some time last week, I suddenly could no longer record cable or stored DVR programs from my MOXI onto a VHS tape through my VCR. It comes out garbled like when you'd try to copy an old VHS tape with copyguard.

Did they just add copyguard to TELEVISION? It seems so ridiculous I feel stupid asking, but I have tried everything and I can't find a way to record anything to my VCR. I don't do it that often, but there are times when I want to have a copy of a program I can keep.

If this is the wrong place to ask, I apologize in advance.

I am totally new to all of this.

Have you changed your output to 480i ONLY. If not this is likely the problem. Use your remote to enter settings then uncheck all boxes except 480i. Now you should be good to go! Such is the case with DVD recorders and I suspect the same is true of VCRs.

Good luck and post your results

Does anybody know if the retail version of MOXI will support OTA broadcasts?

Mark

You might want to check out an announcement from CES on forums-dot-moxi-dot-com. They're giving online fans a early look at news that won't be officially released until the morning.(Site can't count that I have made more than 5 posts so it makes me remove links in the quote--what's up)

With this news I can almost guarantee that Charter will not only not roll out v4.1, but will soon stop all MOXI support. Charter has decimated its tech (our area's very helpful Tech Supervisor "retired") and support ranks and will welcome any excuse to dump the MOXI and its heavy support load (not MOXI's fault that Charter does not know how to keep the system up-to-date).

Now comes the issue of a "working" two-way cableCARD (in your dreams). A while back I went into our local Charter office and asked about cableCARDs, I could tell from the blank stare that the "front sales office" did not have a clue.

BTW, just got Charter's notice of a New Year Present that amounts to a better than 10% price increase and a reduction of channels in what used to be the Family & Info tier.

Does anybody know if the retail version of MOXI will support OTA broadcasts?

MarkThere's a note about this from MoxiMessenger on forums.moxi.com (http://forums.moxi.com/topic.asp?TOPIC_ID=72). (scroll down)

A former Digeo Employee has posted a photo of the booth and some info about the products that were announced on his blog (http://quietcompany.blogspot.com/2007/01/digeo.html).

For those interested, the 4.1 software users guide (different from the install guide posted previously) is up on the Digeo site: link to pdf (http://www.moxi.com/pdf/ug_cable_4-1.pdf)

I am in Burbank, CA, on the Glendale headend. I have How It's Made on the Science Channel (channel 120) set to record new shows only. These have been on Friday's at 6 and 6:30 or so. For the last few weeks, it has not recorded the show. How do I trace this down? I recall Moxiguy saying that there were 2 or 3 parties involved for this information.

I did go into the menu and triggered downloads, with no improvement.

Thanks.

I tried reading and searching through the 200+ pages of this topic and could not find anything. The volume coming from my Moxi to my Pioneer receiver seems very low. I have to crank the volume up very loudly for the volume to be "correct." Any ideas what I can do? I currently have the volume running from the optical out.

I am in Burbank, CA, on the Glendale headend. I have How It's Made on the Science Channel (channel 120) set to record new shows only. These have been on Friday's at 6 and 6:30 or so. For the last few weeks, it has not recorded the show. How do I trace this down? I recall Moxiguy saying that there were 2 or 3 parties involved for this information...
You should have two weeks of guide data. If you don't you have some sort of connectivity or provisioning problem. If you have two weeks of guide data, but the guide data is missing or incorrect just for the channel you are trying to record, you may have a channel map problem. If the guide data is correct and current for the channel you are trying to record, but the programs are not getting recorded, you should be able to determine the reason they did not record by going to the "Find & Record" > "Canceled & Deleted" menu. It will indicate things like "repeat," "priority," etc. Also, make sure you set it up as a "series" recording, as opposed to a single recording.

I tried reading and searching through the 200+ pages of this topic and could not find anything. The volume coming from my Moxi to my Pioneer receiver seems very low. I have to crank the volume up very loudly for the volume to be "correct." Any ideas what I can do? I currently have the volume running from the optical out.

Moxi interface sound effects
You can change the volume of or turn off the Moxi sounds in Sound Effects under Settings. If you select an Audio Output of Dolby Digital under Settings and use a digital connection to an audio receiver, sound effects will not be audible when you are tuned to programs with Dolby Digital audio.

Volume differences when switching between analog and digital audio sources
The Moxi's Dolby Digital volume levels are set to Dolby specifications, so any differences are supposedly normal behavior. Most users report a substantial decrease in volume when switching to a channel with Dolby Digital sound. Most commercials inserted into programs with Dolby Digital soundtracks are not in Dolby Digital, and they also tend to be much louder. All of this likely has more to do with the feeds from the cable company, as opposed to the Moxi, although some other tuners may do more to balance audio levels. Some users report a balancing of the audio volumes when selecting the RF/TV Audio setting. However, you will lose Dolby Digital.

Lack of audio on analog channels
Make sure that Secondary Audio Program (SAP) is set to Disable under the Settings menu, unless you know an SAP is present and you intend to record it. Ideally, you should be able to leave SAP set to a secondary setting, and when no secondary audio is present, the tuner should default back to the main audio program. Unfortunately, the SAP "carrier" is frequently left on even if there is no SAP present, leading to a complete lack of audio.


This is taken from "splinke's faq", you can find the site in his signature. I personally have very low volume with my MOXI box in general. I use a receiver and crank the hell out of it to get moderate volume. When I switch to another device, PS3, DVD, whatever, I have to turn my volume to a 1/3 of what I use for MOXI. I used to think my TV speakers were just screwed up, but it's definitely a problem with the MOXI.

Hmm, I dunno if I'd call it a problem with the Moxi. My DVD player also runs on an optical connection, and I find it matches the Moxi volume levels as compared to my analog sound devices, such as PS2 or VCR. It might depend on the type of receiver in use, maybe it affects some brands more than others.

On my Moxi, I have about a 5-10 db volume difference between the HD channels (which are DD) and the SD channels. HD matches my DVD player more closely.

On my Moxi, I have about a 5-10 db volume difference between the HD channels (which are DD) and the SD channels. HD matches my DVD player more closely.


Yea that's what I was trying to say :)

I am having some trouble trying to program my moxi remote for a new HDTV. Following the instructions I see in this thread and in the manual I found online, the first step is to simultaneously hold down the "moxi" and "ok" buttons till the LED blinks twice. But doing this on my unit, the LED never blinks twice - it just stays dark.

Am I doing something wrong? or is the remote just broken or in need of some sort of hard reset? If anyone (Moxiguy??) has any advice I would appreciate it.

Time warner cable wants to give me a whole new box (scientific atlanta) rather than help me with this motorola moxi - but I like this box and would like to keep it.

thanks for the help --

FYI - I contacted Charter's Live "Help" today and asked about the MOXI 4.1 upgrade. No date given or approximate date for release.

If anyone has that information, please post it here.

FYI - I contacted Charter's Live "Help" today and asked about the MOXI 4.1 upgrade. No date given or approximate date for release.

If anyone has that information, please post it here.

The same thing happened to me when the 3.2 upgrade was imminent- it appears they don't distribute this kind of info to the lowly support staff. I received the 3.2 upgrade within a couple of weeks after checking with Charter which had no information on it. SOMEBODY must know at Charter, but they don't bother sharing... I'm hoping for 1st quarther this year, since it's already been seen in the wild.

yea its great ... we'll get more storage to go with our Less HD Channels. Perfect.

I am having some trouble trying to program my moxi remote for a new HDTV. Following the instructions I see in this thread and in the manual I found online, the first step is to simultaneously hold down the "moxi" and "ok" buttons till the LED blinks twice. But doing this on my unit, the LED never blinks twice - it just stays dark.

Am I doing something wrong? or is the remote just broken or in need of some sort of hard reset? If anyone (Moxiguy??) has any advice I would appreciate it.

Time warner cable wants to give me a whole new box (scientific atlanta) rather than help me with this motorola moxi - but I like this box and would like to keep it.

thanks for the help --
Hmmm. The remote works otherwise? The LED lights up when you press a button? If not, then try new batteries. If so, be sure you're not pressing MOXI and Pause. I found it helps to do this two handed--one thumb on Moxi the other on pause. Let me know if this helps. Anyone else who has any tips, please jump in.

I am in Burbank, CA, on the Glendale headend. I have How It's Made on the Science Channel (channel 120) set to record new shows only. These have been on Friday's at 6 and 6:30 or so. For the last few weeks, it has not recorded the show. How do I trace this down? I recall Moxiguy saying that there were 2 or 3 parties involved for this information.

I did go into the menu and triggered downloads, with no improvement.

Thanks.I love that show.
Is the correct channel, program, and time listed in the moxi guide?
If not, then we'll try and get the guide fixed.

If so, does the show have a hollow circle icon to indicate that it is scheduled to record?

maybe the shows are repeats. Maybe there are two other shows on at the time that you are recording.

Look at the list at Find & Record > Canceled & Deleted. Do you find a card for the missing shows... Does it say why the show didn't record? Can you see listings for this weeks shows in that list. Does it say why they won't record?

Look into the list at Find & Record > Scheduled to Record. Do you see this week's shows listed?

If you can determine that the show is listed correctly, try changing the option to Accept repeats.

The same thing happened to me when the 3.2 upgrade was imminent- it appears they don't distribute this kind of info to the lowly support staff. I received the 3.2 upgrade within a couple of weeks after checking with Charter which had no information on it. SOMEBODY must know at Charter, but they don't bother sharing... I'm hoping for 1st quarther this year, since it's already been seen in the wild.

On the live chat, the overseas and even local "customer Service" (phrase used loosely) they always say I don't know anything. I decided to be aggressive and insist on speaking to a supervisor. I did this under the belief that he should know more the the dults they have answering the phone. He dug and looked and came up with a release that said my area (so Cal) would get the upgrade on Jan 23. I assume it will happen at 11:59PM so when I wake up on the 24th I will take a look. I will be happy to post my finding, but in the mean time if you have time to use call and insist to be transfered to the US and then insist on talking to a supervisor. It either worked or they found a great way to get rid of me. I will let you know in 2 weeks!

Dan

Hmmm. The remote works otherwise? The LED lights up when you press a button? If not, then try new batteries. If so, be sure you're not pressing MOXI and Pause. I found it helps to do this two handed--one thumb on Moxi the other on pause. Let me know if this helps. Anyone else who has any tips, please jump in.

The remote works, blinks when buttons are pushed. Controls old TV and Moxi box.

Changed batteries to be sure, and I am sure I am holding down OK and MOXI buttons, but no double blink.

I thought there might be some sort of lock feature, to keep my kids from deprogramming the remote, but I guess it is just busted. Wonder if I can get one on ebay, or just accept scientific atlanta. :(

Thanks moxiguy for the response. --

I love that show.
Is the correct channel, program, and time listed in the moxi guide?
If not, then we'll try and get the guide fixed.

If so, does the show have a hollow circle icon to indicate that it is scheduled to record?

maybe the shows are repeats. Maybe there are two other shows on at the time that you are recording.

Look at the list at Find & Record > Canceled & Deleted. Do you find a card for the missing shows... Does it say why the show didn't record? Can you see listings for this weeks shows in that list. Does it say why they won't record?

Look into the list at Find & Record > Scheduled to Record. Do you see this week's shows listed?

If you can determine that the show is listed correctly, try changing the option to Accept repeats.

Hi,
Very cool show indeed! And it's very neat the way they cover so many details, without being all dramatic that certain things are trade secrets.

After missing a week's recordings, I did a look in "scheduled to record", and this Friday it is not listed. So I went ahead and added them as one-off recordings, just so they would record. According to the commercials all this week, it is a new show (actually they show 2 shows back to back). And yes, it is set to record series, and first run only.

If I do the "accept repeats" it will record way too many of these. They are also showing on another channel, and so some nights there are like 10 shows back to back that I've already seen.

The moxi guide does appear to be correct (although every few shows the topics do not match up).

Just checked that cancelled & deleted card (funny, never noticed it before). I can't tell which How It's Made is the one, as there are something like 8 listed for Friday, but they are all "won't record (repeat)". The show's web site does not indicate if it is a repeat or not, but the episode numbers are the newest for 6:00 and 6:30pm, and the commercials have been saying "all new".

I have exactlty the same issue on Charter with Universal HD. If you go to ZapIt and look at "Charter Communications - Digital Rebuild (48371)" the channel isn't there. If I could specify a channel number and time range to record that would be a workaround but obviously it would be better to have the normal procedure.


Hi Moxiguy,

I had asked you to look into missing guide information for me a while ago too.

Universal HD shows up on channel 793 on my Moxi and I can watch just fine, it has no program information though so I can't record it.

Hi,
Very cool show indeed! And it's very neat the way they cover so many details, without being all dramatic that certain things are trade secrets.

After missing a week's recordings, I did a look in "scheduled to record", and this Friday it is not listed. So I went ahead and added them as one-off recordings, just so they would record. According to the commercials all this week, it is a new show (actually they show 2 shows back to back). And yes, it is set to record series, and first run only.

If I do the "accept repeats" it will record way too many of these. They are also showing on another channel, and so some nights there are like 10 shows back to back that I've already seen.

The moxi guide does appear to be correct (although every few shows the topics do not match up).

Just checked that cancelled & deleted card (funny, never noticed it before). I can't tell which How It's Made is the one, as there are something like 8 listed for Friday, but they are all "won't record (repeat)". The show's web site does not indicate if it is a repeat or not, but the episode numbers are the newest for 6:00 and 6:30pm, and the commercials have been saying "all new".

Does the station (or network) have to flag shows as new or repeat? Maybe someone there isn't doing that right ......

Today I placed ANOTHER call to Charter to ask about the Moxi 4.1 upgrade, and when Charter intends to implement it. After quite a while on hold, the CSR explained that Charter is no longer going to upgrade the Moxi. She went on to explain that although current subscribers would be able to continue to hold on to their Moxi, it would no longer be supported and would be replaced when necessary by the Motorola 6416, which she described as a "more capable" machine. When asked when this all would take place, she responded with "Early February rollout".

Carl :confused: :eek:

Today I placed ANOTHER call to Charter to ask about the Moxi 4.1 upgrade, and when Charter intends to implement it. After quite a while on hold, the CSR explained that Charter is no longer going to upgrade the Moxi. She went on to explain that although current subscribers would be able to continue to hold on to their Moxi, it would no longer be supported and would be replaced when necessary by the Motorola 6416, which she described as a "more capable" machine. When asked when this all would take place, she responded with "Early February rollout".
:

I would be willing to bet that if you called back in right now you would get a COMPLETELY different answer from another CSR. I have no faith that any of their CSRs actually know anything that is really going on.

...After missing a week's recordings, I did a look in "scheduled to record", and this Friday it is not listed. So I went ahead and added them as one-off recordings, just so they would record. According to the commercials all this week, it is a new show (actually they show 2 shows back to back). And yes, it is set to record series, and first run only...
This appears to be yet another instance where the guide data and Moxi are getting confused about what is a first-run show. This is just more evidence that some sort of manual control needs to be added, such as restricting a series recording to a certain time slot.

OrchidPop, the Moxi records by channel, so if you set a program to record all episodes, it will only record them on the channel you specify, so you don't have to worry about accumulating shows from other channels. In addition, you can set an episode limit, so that it doesn't accumulate large numbers of repeats. If you set a reasonable episode limit and keep an eye on them so the new ones don't get deleted, you should be able to make it work. Perhaps some day, there will be some sort of manual control over recordings.

Today I placed ANOTHER call to Charter to ask about the Moxi 4.1 upgrade, and when Charter intends to implement it. After quite a while on hold, the CSR explained that Charter is no longer going to upgrade the Moxi. She went on to explain that although current subscribers would be able to continue to hold on to their Moxi, it would no longer be supported and would be replaced when necessary by the Motorola 6416, which she described as a "more capable" machine. When asked when this all would take place, she responded with "Early February rollout".

Carl :confused: :eek:

This is Comcast's answer to their newly acquired customers in Colorado Springs (former with Adelphia) as well.

As for the 6416 being "more capable", don't hold yer breath :) The Comcast 6412 thread alone is over 9,000 posts of mostly gripes.

man if they dont roll out 4.1 I'm definitely moving to Dish. This will be the last straw.

I'm in Kirkwood, and have already scheduled an install with Direct TV, for late Jan. Losing CBS was too much and, quite frankly, I don't see them coming back. If the channel comes back, I may cancel the Direct Tv install; however, I surely don't see Charter even coming close to their lineup, when Direct TV starts adding all those channels later this year, that they say they will add (food hd, fx hd, cnn hd, weather channel hd, etc etc etc). As new as HD is, its seems like the dark ages, not having two major networks in HD, as in St. Louis Charter.

I'm in Kirkwood, and have already scheduled an install with Direct TV, for late Jan. Losing CBS was too much and, quite frankly, I don't see them coming back. If the channel comes back, I may cancel the Direct Tv install; however, I surely don't see Charter even coming close to their lineup, when Direct TV starts adding all those channels later this year, that they say they will add (food hd, fx hd, cnn hd, weather channel hd, etc etc etc). As new as HD is, its seems like the dark ages, not having two major networks in HD, as in St. Louis Charter.


I thought DirectTV was backlogged on their HD-DVR's? When I was looking last week they said a month waiting list -- only Dish had theirs available.

man if they dont roll out 4.1 I'm definitely moving to Dish. This will be the last straw.

I'm with you, especially since my location finally qualifies for DSL.

Last one out the door with Charter, turn out the lights.

I'm with you, especially since my location finally qualifies for DSL.

Last one out the door with Charter, turn out the lights.

haha, hope its not me out last. I pretty much hate Charter, but with how expensive satellite is for 4+ Tv's, it's hard to justify.

And yes, I was reading the same thing about DirecTV is backlogged on their HD DVR. It's really hard to say who to go with. Truthfully I think Moxi has the fewest problems of the HD DVRs, but Charter is about useless for support, that's what has hurt the Moxi the most. DirecTV evidently has some serious problems with their HD DVRs and Dish has minor problems (HDMI related mainly) with theirs.

I'm in a contract with Charter until middle of March, if something hasnt gotten better by then, I'll do some shopping. I really wish Charter would continue to carry/support Moxi as I do believe it has the best user interface.

Right now I wish Charter would just let all their current customers who would like to keep their Moxi .. keep it. At the same time, unlock them (if possible) so the customers could do manual downloads of firmware upgrades and such. I just don't know how all that works, but it would be nice to cut charter out of the loop in that regard.

Right now I wish Charter would just let all their current customers who would like to keep their Moxi .. keep it. At the same time, unlock them (if possible) so the customers could do manual downloads of firmware upgrades and such. I just don't know how all that works, but it would be nice to cut charter out of the loop in that regard.

The way to do that would be to buy a Moxi when they become available (later this year?). The only problem with that, is they will probably cost over $800, plus you maintain it, which is another big cost, even if you can get an extended warranty.

Carl

This is Comcast's answer to their newly acquired customers in Colorado Springs (former with Adelphia) as well.

As for the 6416 being "more capable", don't hold yer breath :) The Comcast 6412 thread alone is over 9,000 posts of mostly gripes.

I suspect this means that Moxi's days are numbered for us Comcast (former Adelphia) customers:

http://ces.engadget.com/2007/01/08/comcast-showing-off-tivo-powered-dvr/

Guy

I'm with you, especially since my location finally qualifies for DSL.

Last one out the door with Charter, turn out the lights.

Be careful what you wish for. I have DSL and I wish I had Charter's cable modem service instead. Depends on your provider, of course, but almost 7 years ago, BellSouth called me and told me that the DSL service area had finally reached my house. I jumped all over their offer right then and there, and for the first several years I had nothing but problems and today have a fairly reliable *knock on wood* but relatively slow signal.

Turns out I'm farther from the "Central Office" than they're comfortable with now, and the farther out you are on the loop, the slower your signal. If I were to type my own phone number into their "is DSL available at your house" website today, it would come back as a solid "No." But, since I have used the bellsouth.net e-mail address as my primary one for years now (clearly a bad move on my part, but how was I to know?) and am not really interested in changing that, I'm stuck with a service that, for me, operates at about 1/4 the advertised speed. Call after call to BellSouth trying to get them to help me increase my speed has fallen on deaf ears. My neighbors all have Charter's cable modem service, and it's MUCH faster.

In any case, to save yourself lots of potential grief, make sure that your location is not only "qualified" for DSL service but that it's close enough to the CO that you'll have a good signal. BellSouth told me my location was "qualified" too - but clearly they have changed their tune on that one, though they haven't offered to help me speed my connection up or reduce my bill as a result of the slow service.

Sorry for the off-topic post. I, too, am anxiously awaiting the deployment of 4.1. If and when it happens, I think this will be about the best cable DVR solution out there. The Moxi certainly has its issues, but the grass isn't always greener. While visiting my parents over Christmas I got to play with their SA DVR, and was not at all impressed. It has an ugly, confusing interface with considerably less compelling functionality than even the existing Moxi 3.2.

Best regards,

Evan