Today I placed ANOTHER call to Charter to ask about the Moxi 4.1 upgrade, and when Charter intends to implement it. After quite a while on hold, the CSR explained that Charter is no longer going to upgrade the Moxi. She went on to explain that although current subscribers would be able to continue to hold on to their Moxi, it would no longer be supported and would be replaced when necessary by the Motorola 6416, which she described as a "more capable" machine. When asked when this all would take place, she responded with "Early February rollout".

Carl :confused: :eek:


If you call back speak to a supervisor. I just did and they said they were rolling of the 4.1. Nothing on not using Moxi. Remember they sit and listen to complaints about MOXI all day. After all who call the cable company and says, "no, no I don't have a problem I just want to call and tell you everything is working fine". Based on this they must think the MOXI is a real piece of junk.

The people we are all in contact with (unless you push) are at a level so low in the organization they are lucky if the give them correct directions to the bathroom. I had one basically say we take payments and reset boxes - that's about it.

Don't believe everything you hear.

Dan

Today I placed ANOTHER call to Charter to ask about the Moxi 4.1 upgrade, and when Charter intends to implement it. After quite a while on hold, the CSR explained that Charter is no longer going to upgrade the Moxi. She went on to explain that although current subscribers would be able to continue to hold on to their Moxi, it would no longer be supported and would be replaced when necessary by the Motorola 6416, which she described as a "more capable" machine. When asked when this all would take place, she responded with "Early February rollout".

Carl :confused: :eek:


I'm starting to this this must be true... The tech I had at my house made mention of a newer/slimline DVR although he wasn't for sure if it would have the Moxi interface on it. Although even if true that new moxis will not be deployed I would have to assume the 4.1 will still come out to keep existing users happy. Charter reps have never had the knowledge of product updates in the past when related to the Moxi so there is no reason they would know anything now.

This is a real shame because I think the Moxi has a sharp interface and most of the important bugs have been worked out and its really starting to shine.... Especially once 4.1 is deployed... I would hate to think Charter is going to stop using the Moxi right when they developed the external hard drive feature for another box that is going to be too small to use for any serious HD viewers out there.

You know most of the complaints problems do not lie with the box itself I bet and more along the lines of training the techs to install correctly and CS reps to support it properly. All I know is mine worked fine for about 2 years then died and only took charter a few days to get back out and replace it when this happened.

-Phatty

But, since I have used the bellsouth.net e-mail address as my primary one for years now (clearly a bad move on my part, but how was I to know?) and am not really interested in changing that, I'm stuck with a service that, for me, operates at about 1/4 the advertised speed.Evan


You are not stuck with anything. Send out a mass mail telling everyone you are moving service providers setup an autoresponder on your email before you shut it off or pay for two a month.

I see not reason to be married to your email address. What are you going to do if Bell sells out and the email address changes anyway?

Not a very good reason for keeping a service you use often.

I'm in agreement with most - I like the MOXI, and it sounds like the 4.1 enhancements are great. And with the external hard drive option enabled, this becomes my box of choice hands down. So I have no beef with Diego or the software. It's with Charter.

So my leaving comment has to do with if 4.1 is still just a pipe dream in a month or two - then I'll consider my options. But I am serious about leaving if they choose to ignore those of us who are paying them the most money. Rather than keep their existing high-paying customers happy with service and support, they choose to try and sell new products (voip service) that I'm just not interested in and ignore their current customer base on any other non-phone issues. This includes NFL Network, lagging behind in HD, not having HD local channels in some markets, etc... The lack of MOXI 4.1 is just another straw that could break the camel's back for customers, especially once they know of the potential enhancements they could have.

And I'm aware of the potential DSL limitations, but would have no other choice as they tried a BPL test here (Broadband over Power Lines) a couple years ago and could not find a vendor that could support it to their liking.

I'm in agreement with most - I like the MOXI, and it sounds like the 4.1 enhancements are great. And with the external hard drive option enabled, this becomes my box of choice hands down. So I have no beef with Diego or the software. It's with Charter.

So my leaving comment has to do with if 4.1 is still just a pipe dream in a month or two - then I'll consider my options. But I am serious about leaving if they choose to ignore those of us who are paying them the most money. Rather than keep their existing high-paying customers happy with service and support, they choose to try and sell new products (voip service) that I'm just not interested in and ignore their current customer base on any other non-phone issues. This includes NFL Network, lagging behind in HD, not having HD local channels in some markets, etc... The lack of MOXI 4.1 is just another straw that could break the camel's back for customers, especially once they know of the potential enhancements they could have.

And I'm aware of the potential DSL limitations, but would have no other choice as they tried a BPL test here (Broadband over Power Lines) a couple years ago and could not find a vendor that could support it to their liking.

If it makes you feel any better, I believe that only one minor cable company has released the 4.1 update so far. Additionally with the last major update (3.2), Charter was actually one of the faster major cable companies in rolling out the update. Also keep in mind, the last major update took cable companies a few months to release across all the systems.

With the 3.2 update, I believe Charter-St. Louis was about 3 months behind Sunflower Broadband (2/05 vs. 5/05), so since Sunflower got the update in late December, I'm betting on late March. Great... :rolleyes:

I could live with March if Charter would just go ahead and confirm sooner that they will, in fact, roll 4.1 out after working the bugs out. It's the continued rumors that they might not roll it out at all, and might even be dropping the MOXI, that have me so frustrated. I think most people will be patient if a company will just communicate in a timely and accurate fashion.

I could live with March if Charter would just go ahead and confirm sooner that they will, in fact, roll 4.1 out after working the bugs out. It's the continued rumors that they might not roll it out at all, and might even be dropping the MOXI, that have me so frustrated. I think most people will be patient if a company will just communicate in a timely and accurate fashion.

Common people, you don't have a choice but to live with it for now. The real danger for cable companies is going to be if Satelite can deliver these hundreds of HDTV channels they promise.

This may be a bit OT but maybe not. I trust the people in this thread and is pretty much the only one I pay attention on AVS.

Everyone read this? http://money.cnn.com/news/newsfeeds/articles/djf500/200701101926DOWJONESDJONLINE001143_FORTUNE5.htm

I don't get how this benefits us at all and really, I can't make heads or tails of it. It says cable companies have to provide (they provide?) boxes that are not provisioned directly but through the use of obsolete cable cards??? Sorry, but WTF?

How would forcing me to use a box that is no longer two way going to benefit me? What does this mean for all the Moxi's already out there?

If they are simply suggesting cable provide options for other boxes, that too seems very redundant since this I think would work better in retail.

So I guess in a nut shell are they saying "You can no longer provision the box it self, you must provision the cable card" and if they are (since I can't figure what else they are saying) what will come of my Moxi? Are we grandfathered in?

Why a consumer would want to PAY for a box only to have half the ability of my Moxi is beyond me. But I guess too, if they did, they can already - Tivo Series 3 right? So again, wtf?

I heard something about some new boxes coming to Charter I will try to find out more about, it may be related to this but it doesn't sound like they are Moxi's... :(

Stopped by Charter Reno to complain about my Moxi box and CSR said charter has no more Moxis and stop by the end of next week for a Moto 6412

I just had Charter installed with the Moxi, after having Dish VIP 622 (AWESOME!!!) for the past year (my apt wouldnt let me install a satellite dish). I have to say this is the WORST piece of @#$% gear I have EVER used. PQ is fine, but the UI is EXTREMELY unresponsive/slow. There's no 30sec commercial skip (although I think this is what got Dish sued by Tivo), and the channel guide is a joke!!! Not to mention, the this is the 3rd Moxi box I've tried since my install 2 wks ago.

Ive called Customer Support and BEGGED them to get me a different model. They told me that the Moto 6416 was coming out in Feb. I can't friggin wait!!! Based on what I've read in this forum, some people actually like the Moxi. Am I missing something, or have you all never used another HD DVR (not trying to be sarcastic, seriously)? Is this what the 4.1 upgrade is all about? What exactly is that upgrade (which seems nonexistent now) supposed to do? Thanks!

My only beef with the MOXI is the minuscule hard drive. The only time I've seen even a hint of balkiness from the device is when accessing the on-screen alphabetical "keypad." I seem to remember reading that an HDMI connection tended to spawn this problem. Mine is component.

And while the GUI isn't quite TiVo-elegant (I use TiVo in another room), I like it much more than the SA MODEL SUMPINSUMPIN I've used when visiting my dad.

PS: My MOXI 30-second skips with the best of 'em.

Glad to hear youre not having any problems. How do you get it to 30sec skip? Also, my box does't have HDMI.

Glad to hear youre not having any problems. How do you get it to 30sec skip? Also, my box does't have HDMI.

There is no 30 second skip. You hit fast forward 3x real quick, when the show comes up, hit play and it will backtrack a bit and you'll land close to the show. Very similar to Tivo in that regard. (tivo does have a 30 seconds skip hack though)

As for HDMI. None of the current generation Moxi's have HDMI. You will need to use a DVI to HDMI cable. Before you bitch about that, look at the other DVRs out there for satellite, HDMI has lots of issues with sound on them. So yeah, it would be nice, but it appears nobody has perfected it yet anyway.

Sorry to hear you don't like your Moxi interface. Truthfully, the only 2 DVR types I've used are Moxi and Tivo. And I like Moxi 5x better. I love that you can just hit the up/down arrows while watching tv and scroll through the other channels and see whats on and whats coming on, it looks sleek, works well. As many people have stated, the big problems with Moxi are menu speeds and hard drive space.

Common people, you don't have a choice but to live with it for now. The real danger for cable companies is going to be if Satelite can deliver these hundreds of HDTV channels they promise.

I hope that the sat companies CAN deliver the hundreds of HD channels promised! Even if it's "HD Lite", it's better than next to no HD at all. Not everybody lives where they can get OTA signals. As for it being a "danger" to cable companies, cable companies (especially YOU Charter!) don't seem to have ANY problems jacking their rates up and up a couple times a year, and delivering substandard service. So, the competition will only be a good thing for the consumers in the long run.

Glad to hear youre not having any problems. How do you get it to 30sec skip? Also, my box does't have HDMI.
The cable company sets the length of the skip remotely. We're lucky enough to have Charter with a useless 15 minute skip, which was most certainly the point of them doing it. I use it to catch up to live TV if I rewind to watch a play again or something.

Does anyone have a moxi unit yet? Are they available?
I have only had a Moxi HD from comcast for about a month and it has a few problems.
#1 they did not tell me that I am a Beta tester and that all the user ports are dead.
#2 it locks up and I have to turn off the power to reset it.
#3 it studders.
#4 it has pixelation attacks and some so bad you can only give up watching.
#5 when a program is recorded the show starts one minute to soon and stops one minute to soon.
#6 Hard drive says it is full when it is not???

Does anyone know how much they are paying me to do this testing and were do I send the reports?

Thank you
Mac - Mac4tBH hotmail

I have only had a Moxi HD from comcast for about a month and it has a few problems.
#1 they did not tell me that I am a Beta tester and that all the user ports are dead.
#2 it locks up and I have to turn off the power to reset it.
#3 it studders.
#4 it has pixelation attacks and some so bad you can only give up watching.
#5 when a program is recorded the show starts one minute to soon and stops one minute to soon.
#6 Hard drive says it is full when it is not???

Does anyone know how much they are paying me to do this testing and were do I send the reports?

Thank you
Mac - Mac4tBH hotmail

Just curious. What Moxi unit do you have?

The cable company sets the length of the skip remotely. We're lucky enough to have Charter with a useless 15 minute skip, which was most certainly the point of them doing it. I use it to catch up to live TV if I rewind to watch a play again or something.


Just hit the live TV button (upper left on the remote)

I've noticed a few incorrect program listings with Moxi. Ie, I schedule something to record and when I watch it, it's an entirely different show. Is this a Moxi issue, or a cable provider issue? I'm on Charter. This seems most prevalent on the Travel Channel, though I've also experienced this on National Geographic and Cartoon Network, maybe some others.

Another (related) issue: there is a particular show on Travel Channel, Most Haunted, that when I set up to record new episodes only, it always records by default a 7pm listing of the show. It turns out, Most Haunted doesn't run at 7pm and I end up recording something else. However, Most Haunted does play at 10pm, so I have to manually go in every two weeks and set up the 10pm show to "record once" for the following two weeks. If I do this, then it skips recording at 7pm and records at 10pm like it should. Is there a workaround so I don't have to do this manually every two weeks?

Thanks in advance.

Ive called Customer Support and BEGGED them to get me a different model. They told me that the Moto 6416 was coming out in Feb. I can't friggin wait!!!

Does anyone else have more info on the possible Charter abandonment of Moxi? Will this be all markets (I'm in Madison)? While I have my share of complaints about Moxi's interface, it is worlds above the standard TV Guide DVR software that comes with the Moto 6416. Like others have said, with 4.1 Moxi is really going to be a cut above all cable-delivered integrated DVRs . . . I would hate to see it go at this time.

Does anyone else have more info on the possible Charter abandonment of Moxi?
A while back I asked the reverse of your question - does anyone have any positive info regarding the Moxi? No replies. Yes, they did annouce they were going to have a retail DVR but they leaked that a while ago and it's not until later this year. There are many posts in this forum, from many different areas of the country and from most of the cableco's currently offering the Moxi, about people seeking Moxi's and being told there are none (and haven't been for more than a year) and won't be any more - myself included. That's unfortunate as I have one and like it. Wish I could get 4.1 toots sweet but I doubt that will ever happen. My guess is that Digeo was forced to go retail as they saw this loss of the cableco's. I don't understand it though as most people seem to like their Moxi's and Paul Allen owns Charter and a sizable piece of Digeo.

Here in Oregon, Charter has now started to deploy the Motorola 6416 to gradually replace the "Moxi" boxes. The 6416 comes with the I-Guide interface instead of the crappy Digeo and more importantly they've doubled the hard drive space to 160gigs. I just got mine this past weekend and let me tell you its WAY better. The guide is fast and responsive and easier, I think, to use. But the best story to me is the tuner in the 6416 box. My analog stations have never looked this good. When I lived in Phoenix Arizona everything was a digital simulcast meaning even "analog" channels were delivered digitally to the box resulting a marked improvement in picture quality. The new 6416's tuner deleivers an analog picture that nearly matches a digital picture. Any way just some good news for all of you suffering Moxi users.

Here in Oregon, Charter has now started to deploy the Motorola 6416 to gradually replace the "Moxi" boxes. The 6416 comes with the I-Guide interface instead of the crappy Digeo and more importantly they've doubled the hard drive space to 160gigs. I just got mine this past weekend and let me tell you its WAY better. The guide is fast and responsive and easier, I think, to use. But the best story to me is the tuner in the 6416 box. My analog stations have never looked this good. When I lived in Phoenix Arizona everything was a digital simulcast meaning even "analog" channels were delivered digitally to the box resulting a marked improvement in picture quality. The new 6416's tuner deleivers an analog picture that nearly matches a digital picture. Any way just some good news for all of you suffering Moxi users.


I don't understand. All our Charter here is digital. If you're saying the SD stuff "nearly matches" HD, I don't think that's true. :cool:

I don't understand. All our Charter here is digital. If you're saying the SD stuff "nearly matches" HD, I don't think that's true. :cool:

here on the coast of Oregon we still have analog service up to channel 77? Everyhting after that is digital and HD. What I'm saying is that the noramlly crappy analog picture we get on channels 2-77 now looks almost as good as a digital channel but definately not HD. Sorry for the confusion.

here on the coast of Oregon we still have analog service up to channel 77? Everyhting after that is digital and HD. What I'm saying is that the noramlly crappy analog picture we get on channels 2-77 now looks almost as good as a digital channel but definately not HD. Sorry for the confusion.

Actually there was no confusion on what you typed. He was automatically thinking anything Digital was HD which is not true.

Mark

Actually there was no confusion on what you typed. He was automatically thinking anything Digital was HD which is not true.

Mark


correct, thankyou

Actually there was no confusion on what you typed. He was automatically thinking anything Digital was HD which is not true.

Mark


No I know the difference between "digital" and "HD", thank you very much. I didn't know analog cable still existed. So this tuner vs the Moxi tuner might not apply to all digital subscribers .... etc.

Actually this raises some questions really. I did not think that Charter will dump the Moxi since both companies are controlled by Paul Allen. However, this may stem from Moxi's decision to go to retail and the problems that they had with the service. I spoke to a friend and old co-worker at Charter and she said that Charter here was going with a cheaper box this month, but it was still going to use Moxi, but she might be wrong about the Moxi part now.

Does this mean that Moxi is going to go retail 100% and not deal with cable operators at all??

Even in this thread there are reports of other operators (TWC and Comcast) going to drop Moxi. Those two companies do not surprise me at all with their own companies decision to work with other technologies; TWC with TV Navigator, Comcast with the joint venture with Gemstar-TV Guide and their Tivo project.

Ummm.

CES was a dud for Digeo IMO. Their CEO announced several months ago that they were going retail.

Mark

No I know the difference between "digital" and "HD", thank you very much. I didn't know analog cable still existed. So this tuner vs the Moxi tuner might not apply to all digital subscribers .... etc. Analog is still present in most cable providers, to my knowledge. (Many basic cable customers rely on it.)

What some systems are doing now is duplicating all of the analog channels as digital channels. (It's called digital simultrans.) It is completely transparent to the user. In these systems, if you have a digital set top box, you tune to the same analog channel number you are used to, but the box is mapped to show you the digital version of that network instead. If you plug the cable directly into your analog TV with no set top box, your TV will find the analog version of the channel.

This is a great boon for folks with DVR. If you're lucky enough to be in a system with digital simultrans, all of the analog picture issues suddenly go away--because, whether you know it or not, Moxi is actually tuning to digital SD versions of your favorite channels.

Congress has mandated that analog transmission stop in 2009. Cable operators are planning for that date and will need to have options for their current analog customers. IMHO, it's not likely that they will be in a position to drop analog channels before then.

MoxiGuy

Congress has mandated that analog transmission stop in 2009. Cable operators are planning for that date and will need to have options for their current analog customers.
That only applies to over-the-air broadcasts. There is no requirement for cable companies to end analog cable service.

measlick,
Old equipment is fine. It's only new equipment the cable co's purchase after July that will be restricted this way. The reason is to level the playing field. I'm sure Tivo or the retail Moxi would love to offer two way services on their equipment but currently they are shut out of it. If the cable co's want to keep offering new equipment that can also access those features they will need to work faster on getting an access system approved.

Heh, I agree completely. Glad to know I'm not the only person with zero confidence in Charter St. Louis :DAnother vote of no confidence in Charter St Louis. I get so angry at their blasted IVR (Interactice Voice Response) system that I want to throw my phone through the window. And then IF and when you reach an actual person, they are in the Philippines and just don't know what they are doing.

I don't have a choice though. I'm stuck with them.

I just spoke to my friend who currently works for Charter in STL and she says that they are phasing out the MOXI boxes because Motorola is no longer making them. Right now in STL they are installing the back log.

Mark

Hello. Long-time lurker, first time poster. I've read on this board that the MOXI has a firewire/IEEE port, but when I looked through the owner's manual, I can't seem to find it. I used the old Adelphia (now TWC) provided Moxis.

I feel sort of foolish b/c everyone here said that STB's had to have firewire ports, but I can't find it. I've got some shows that I've been meaning to DL once I bought a D-VCR. But now, I can't find the firewire port. Help!

Another vote of no confidence in Charter St Louis. I get so angry at their blasted IVR (Interactice Voice Response) system that I want to throw my phone through the window. And then IF and when you reach an actual person, they are in the Philippines and just don't know what they are doing.

I don't have a choice though. I'm stuck with them.

God, don't use their voice system. :D

Here's the trick when calling for tech support. Just keep hitting 0 (zero).

So basically, you use the system like normal, to get to the tech support area, then when you get that stupid ass help system that is going to try to help you to solve your problem before talking to a live person, just keep hitting ZERO. It will force your way through their system. Usually 3 presses and I'm through.

Was reading this post out loud to the wife this morning. Couldn't help but chuckle. Yes...we have all been there. Her trick with the "automated help menu" is inappropriate verbal responses. This gets her through fast.

Hello. Long-time lurker, first time poster. I've read on this board that the MOXI has a firewire/IEEE port, but when I looked through the owner's manual, I can't seem to find it. I used the old Adelphia (now TWC) provided Moxis.

I feel sort of foolish b/c everyone here said that STB's had to have firewire ports, but I can't find it. I've got some shows that I've been meaning to DL once I bought a D-VCR. But now, I can't find the firewire port. Help! The earliest boxes were manufactured before the FireWire requirement went into effect. As a result, some boxes have FireWire, some don't.

Another vote of no confidence in Charter St Louis. I get so angry at their blasted IVR (Interactice Voice Response) system that I want to throw my phone through the window. And then IF and when you reach an actual person, they are in the Philippines and just don't know what they are doing.

I don't have a choice though. I'm stuck with them.

When you get to their IVR (Interactice Voice Response) - just hit 0000000. That will transfer you to an operator without restarting your box or whatever.

EDIT: I just saw someone answered it already. Sorry

When you get to their IVR (Interactice Voice Response) - just hit 0000000. That will transfer you to an operator without restarting your box or whatever.

EDIT: I just saw someone answered it already. Sorry


Here is a cool list of support shortcuts, including the Charter one already mentioned:

http://gethuman.com/us/

That only applies to over-the-air broadcasts. There is no requirement for cable companies to end analog cable service. Agreed. They're not required to end analog services. But they're not required to keep them either.

Things can't remain exactly as they are. In 2009, my local NBC channel stops broadcasting in analog. That signal on that channel is gone. Now what? Does the cable operator simply drop the channel? Or provide a digital-to-analog conversion at the head end, so I don't have to buy my own converter for my analog TVs? Which is a better business decision? What would customers want?

This opens a whole new arena for squabbles like the Charter-Belo dispute. Would the local station expect payment this use of their signal? Would the cable operator expect payment for helping the station reach more viewers?

Cable operators have long tried to upgrade analog customers to digital. Maybe this will be a way to force it.

On the technical side, operators have some incentive to eliminate, or at least cut back on, the number of analog channels they provide. According to this article by David Lieberman (http://www.usatoday.com/tech/products/services/2006-06-04-cable-hdtv_x.htm) in USA today, cable can fit up to 10 standard digital channels or 3 HD digital channels into the same bandwidth as one analog channel. Lieberman discusses some of the options that cable companies are looking at to accomodate the switch to digital and the arrival of more and more HDTV programming.

Here's the trick when calling for tech support. Just keep hitting 0 (zero).In fact, that is what I have been doing lately.

Was reading this post out loud to the wife this morning. Couldn't help but chuckle. Yes...we have all been there. Her trick with the "automated help menu" is inappropriate verbal responses. This gets her through fast.This works too, and can be very therapeutic.

I just spoke to my friend who currently works for Charter in STL and she says that they are phasing out the MOXI boxes because Motorola is no longer making them. Right now in STL they are installing the back log.Back log of Moxi boxes? Two months ago when I first called Charter (StL) to request a DVR, they said they were out and would not have any more until the first of the year. I called back two weeks later and they said they had received some and they fixed me up right away. I wouldn't think they would have a lot of extra boxes laying around, unless they committed to a very large order right before they decided to stop carrying the Moxi (if indeed this is true).

I just spoke to my friend who currently works for Charter in STL and she says that they are phasing out the MOXI boxes because Motorola is no longer making them. Right now in STL they are installing the back log.

Mark

My father-in-law just had his digital box go out. Charter replaced it with a new - very small box. About the size of a large sandwich. Runs very cool. The tech said they are going to this one as a replacement as the old boxes go out. They ARE Motorola so it makes sense (a new idea for Charter) that they buy all their equipment from one company.

I am currently on the list for a Charter DVR so I hope they can get their act together soon. Hey Mark - does your friend have any idea what the new DVR will be?

hodag69 - Yes. Forgot to mention. It is the motorola 6412 with the i-guide. She also said that it has twice the hard drive space as the moxi's. I asked her if I could swap my moxi's at the local office and she said no that they are only using them for installs right now.

Forgot to ask her if the price was any different than the moxi.

Mark

Back log of Moxi boxes? Two months ago when I first called Charter (StL) to request a DVR, they said they were out and would not have any more until the first of the year. I called back two weeks later and they said they had received some and they fixed me up right away. I wouldn't think they would have a lot of extra boxes laying around, unless they committed to a very large order right before they decided to stop carrying the Moxi (if indeed this is true).

Not backlog of moxi's. I was meaning that they are trying to get through the DVR waiting list.

Mark

hodag69 - Yes. Forgot to mention. It is the motorola 6412 with the i-guide. She also said that it has twice the hard drive space as the moxi's. I asked her if I could swap my moxi's at the local office and she said no that they are only using them for installs right now.

Forgot to ask her if the price was any different than the moxi.

Mark

Thanks for the info. I'll call Charter Monday and see where I am on the list. Should be good for a laugh. :D

I have the Charter Motorola hd box ...no moxi.......tonight it just started this.....i have dvi to hdmi wire converter.....when I watch tv via hdmi input.....the pic shows for 3 seconds and goes black sound still on though (it has worked correct for a year hooked up this way)...................the s video and composite still work..............is the box bad? and i also noticed i have no left channel sound via rca............but the sound works ok via digital coax,,,,,,,,,,,,,,,,, I am waiting for my hd bill for charter to be reduced since i lost cbs.....remem they charged more when tnt hd came on board

Anybody waiting for the standalone MOXI's to ship(I am)? Based on the video I saw on CNET from CES that displayed the unit I am surprised that the aesthetics are diffrent from the Motorola based one's(I thought that Motorola would still partner with MOXI). Good news anyway, huh

I don't mind how the unit looks, even though I do think the silver/grey one looks worse. The black unit seems to look better. The unit looks bigger than the existing Motorola version, which sucks. I'm more concerned about cost though. I don't see many people shelling out more than a Tivo3 series, not even a dedicated Moxi user. I would seriously doubt most people purchasing one would expect the unit to last more than 3 years so based on that ...

$800 (Guestimated price, based on Tivo3 unit) divided by 36 months = $22.22 / month just to own a standalone Moxi. Now you also have to lease at least one cablecard from your cable provider. I don't think Moxi has stated whether or not you will need 1 card or 2 yet. Also will there be a monthly fee to Digeo also? I assume so, because Tivo has monthly fees on top of their unit cost. So what $10/month? It's adding up fast. Approximately $35/month to own a standalone Moxi. Maybe these figures are a wash, I'm just speculating here. As much as I'd like a standalone Moxi, I can't see paying an extra $18/month or so over my cable providers default DVR unit, whatever that may be.

I guess we'll just have to wait and see how it plays out.

I don't mind how the unit looks, even though I do think the silver/grey one looks worse. The black unit seems to look better. The unit looks bigger than the existing Motorola version, which sucks. I'm more concerned about cost though. I don't see many people shelling out more than a Tivo3 series, not even a dedicated Moxi user. I would seriously doubt most people purchasing one would expect the unit to last more than 3 years so based on that ...

$800 (Guestimated price, based on Tivo3 unit) divided by 36 months = $22.22 / month just to own a standalone Moxi. Now you also have to lease at least one cablecard from your cable provider. I don't think Moxi has stated whether or not you will need 1 card or 2 yet. Also will there be a monthly fee to Digeo also? I assume so, because Tivo has monthly fees on top of their unit cost. So what $10/month? It's adding up fast. Approximately $35/month to own a standalone Moxi. Maybe these figures are a wash, I'm just speculating here. As much as I'd like a standalone Moxi, I can't see paying an extra $18/month or so over my cable providers default DVR unit, whatever that may be.

I guess we'll just have to wait and see how it plays out.

Few thoughts. Cable cards are not so great yet. You also lose PPV, On demand and program info etc.. I agree cost may be an issue. Also..Is charter phasing out the Moxi or not? Rumors abound.

I don't hate my Moxi -- but for the money, I would never buy one over a Tivo3

Few thoughts. Cable cards are not so great yet. You also lose PPV, On demand and program info etc.. I agree cost may be an issue. Also..Is charter phasing out the Moxi or not? Rumors abound.


Actually the Retail Moxi's are going to be capable with the Multi-Stream CCards which have the ability to do VOD, etc. It has been quoted many times by the Digeo CEO that these units will have VOD.

Also, it is mandated that cable companies use Cable cards or Downloaded Security after July 2007 on all new deployed boxes.

Mark

Actually the Retail Moxi's are going to be capable with the Multi-Stream CCards which have the ability to do VOD, etc. It has been quoted many times by the Digeo CEO that these units will have VOD.

Also, it is mandated that cable companies use Cable cards or Downloaded Security after July 2007 on all new deployed boxes.

Mark


They will only have VOD IF your cable company has Multi-Stream CC's. The Moxi CEO stating that really has nothing to do with the MOXI itself beyond the fact that it will support those cards. And there are none to be seen around my cable co.

They will only have VOD IF your cable company has Multi-Stream CC's. The Moxi CEO stating that really has nothing to do with the MOXI itself beyond the fact that it will support those cards. And there are none to be seen around my cable co. You may not see them now, but the cable companies have every incentive to have them ready by July. Without two-way CableCARDs (or downloadable conditional access) the cable companies won't be able to run VOD on their own new boxes either. That's the whole rationale for the regulation--to put the cable company boxes and third-party boxes on an equal footing--giving customers real choice and encouraging innovation by the consumer electronics industry. (Of course, the cable companies are continuing to push for yet another postponement, so we don't know for sure that this will actually happen in July.)

Well as others have stated in this and other threads, VOD isnt a huge "I gotta have it!" selling point, even though Charter thinks it is. For me, and many of my peers VOD = The Internet and a spindle of blank DVD's.

I do need a channel guide though :-)

You may not see them now, but the cable companies have every incentive to have them ready by July. Without two-way CableCARDs (or downloadable conditional access) the cable companies won't be able to run VOD on their own new boxes either. That's the whole rationale for the regulation--to put the cable company boxes and third-party boxes on an equal footing--giving customers real choice and encouraging innovation by the consumer electronics industry. (Of course, the cable companies are continuing to push for yet another postponement, so we don't know for sure that this will actually happen in July.)

mktgMaven, FCC actually just denied Comcast's waiver for the extension.

http://multichannel.com/article/CA6406655.html?display=Breaking+News

Mark

I was at CES and talked to a couple of people at the Moxi booth about a few things. Here is some of the information I got:

--The designs shown at CES were all just possible final designs.
--Charter customers should be among the first to see the 4.1 upgrades as they are close partners with Moxi (this could have been market spin for me)
--There will be web scheduling available for both cable-owned and retail Moxi DVRs (although it will be up to the cable companies to provide this service to their customers)
--You will be able to use any off the shelf USB Hard Drive to add storage space (we knew this already)

Other than that, they had not exact date or pricing information on the retail units to tell me. I will say that the demonstration showed significant improvement to the speed of the UI, which is one thing I am really looking forward to. We shall see!

mktgMaven, FCC actually just denied Comcast's waiver for the extension. Indeed they did. But the article also quotes a Comcast spokesperson saying, "We will seek full commission review immediately.”

The article goes on to say, "At some point, Comcast can take the FCC to court, but assistance from Congress would, if availing, probably happen a lot faster."

Here's a list of the political contributions that were made by Comcast CEO, Brian Roberts: http://www.newsmeat.com/ceo_political_donations/Brian_Roberts.php (Oops. They're mostly to Republicans. And his local Pennsylvania Senate pick, Rick Santorum, lost. So, who knows whether the Democratic-controlled Congress will ride to his rescue on this?)

While Comcast was denied, the FCC did grant two extensions--to Bend (2008) and Cablevision (2009).

The original Congressional act that required separating decryption dates back to 1998. The cable guys have been really good at keeping it from happening.

I was at CES and talked to a couple of people at the Moxi booth about a few things. Here is some of the information I got:

--The designs shown at CES were all just possible final designs.
--Charter customers should be among the first to see the 4.1 upgrades as they are close partners with Moxi (this could have been market spin for me)
--There will be web scheduling available for both cable-owned and retail Moxi DVRs (although it will be up to the cable companies to provide this service to their customers)
--You will be able to use any off the shelf USB Hard Drive to add storage space (we knew this already)

Other than that, they had not exact date or pricing information on the retail units to tell me. I will say that the demonstration showed significant improvement to the speed of the UI, which is one thing I am really looking forward to. We shall see!


Since there seems to be a shortage of the Moxi boxes, did they say when anything will go into actual production so we can get Moxi's (not the retail version--the Charter supplied versions)

Also, any word on what company will manufacture the new Moxi?

Thanks,
BS

Since there seems to be a shortage of the Moxi boxes, did they say when anything will go into actual production so we can get Moxi's (not the retail version--the Charter supplied versions)

Also, any word on what company will manufacture the new Moxi?

Thanks,
BS

Not sure about either question. They were being pretty tight with any more details about the retail product than what came out in the press release. I didn't ask about the shortage of Moxi's for current cable providers.

I was doing a search on the net for the Moxi and came across this thread. I have an HD one through Charter and was wondering what kind of "tweaks" were possible with it. I haven't read this entire thread, but it sounds like Charter is phasing out the Moxi for something else? Is that correct?

Sorry if I got this wrong but I kind of jumped into this late :) I was really looking for a way to "hack" the box, so I could figure out why navigating through the UI is sooo slow.

I was doing a search on the net for the Moxi and came across this thread. I have an HD one through Charter and was wondering what kind of "tweaks" were possible with it. I haven't read this entire thread, but it sounds like Charter is phasing out the Moxi for something else? Is that correct?

Sorry if I got this wrong but I kind of jumped into this late :) I was really looking for a way to "hack" the box, so I could figure out why navigating through the UI is sooo slow.
The UI is most likely so slow due to the software, primarily because it is Flash-based, coupled with the fact that the hardware is a bit antiquated. To my knowledge, nobody has been successful at doing any hacking of either the Moxi software or hardware. See the FAQ (link in my signature below) for a pretty comprehensive set of information.

The UI is most likely so slow due to the software, primarily because it is Flash-based, coupled with the fact that the hardware is a bit antiquated. To my knowledge, nobody has been successful at doing any hacking of either the Moxi software or hardware. See the FAQ (link in my signature below) for a pretty comprehensive set of information.

Wow, that's a hell of a FAQ :) Nice - thanks!!

Got word from a friend here in Madison and he had a new DVR installed by Charter today and it was a Motorola 3416 (160GB HD).

So it does look like Charter will at least be offering other DVRs than the MOXI. Yet to be determined if they are killing the MOXI completely or just using another box to deal with their "shortage". Still makes me nervous about seeing 4.1

And BTW, don't believe the Charter waiting list B.S. I was put on their waiting list in December of 2005. I had a VOD problem on my regular box in October 2006 and when I called for support I asked about getting a DVR and they scheduled the MOXI install without any issue.

Got word from a friend here in Madison and he had a new DVR installed by Charter today and it was a Motorola 3416 (160GB HD).

So it does look like Charter will at least be offering other DVRs than the MOXI. Yet to be determined if they are killing the MOXI completely or just using another box to deal with their "shortage". Still makes me nervous about seeing 4.1

And BTW, don't believe the Charter waiting list B.S. I was put on their waiting list in December of 2005. I had a VOD problem on my regular box in October 2006 and when I called for support I asked about getting a DVR and they scheduled the MOXI install without any issue.


According to my Charter contact here in Madison, they are NOT phasing out the Moxi. But they are supplementing it with other Motorola DVR's due to shortage of Moxi boxes. They are not swapping out existing Moxi's for the new Motorola DVR's.

CES was a dud for Digeo IMO. Their CEO announced several months ago that they were going retail.
I don't agree. The earlier announcement was not widely covered. The CES announcements got Moxi mentioned on the front page of the New York Times and USA Today, and resulted in an AP story that was very widely covered. Discussome picked up on numerous online forums and blogs. But beyond the PR gains, CES is a place for meetings with possible business partners, distributors, and content providers. Those meetings are in many ways the heart of CES. In addition, the Digeo folks got to hear directly from consumers who have the product.

The true impact of CES for Moxi this year is something we won't fully know until the product ships.

According to my Charter contact here in Madison, they are NOT phasing out the Moxi. But they are supplementing it with other Motorola DVR's due to shortage of Moxi boxes. They are not swapping out existing Moxi's for the new Motorola DVR's.

So for us Madison residents, are we stuck with the existing Moxi boxes we have?

So for us Madison residents, are we stuck with the existing Moxi boxes we have?


Here is the quote from my Madison Charter contact.
Read into it what you want.

"I do not have any updates on the latest version of Moxi software.

We are currently getting a new type of Motorola DVR that we will use along with our current Moxi’s. We are not swapping out existing Moxi’s for the new box at this time."

I stopped by in person, on my way home, and reported that my Moxi box would not record [true]. I asked if i could just bring it in for a swap cause I wanted an updated box. I got one of the first units in the area a couple of years ago. Wife won't use it cause it's too slow.

He said they would send out a tech for Thurs PM to troubleshoot. He went on to say that it may need to be swapped for another Moxi or for the new units they are transitioning to. If it's new, the tech would have to register it to the network.

As I was entering, the woman leaving was carrying a new set up that looked like the Moto 641X series. Kick myself for not asking her her details.

I am hopeful and will post again after Thursday's visit.

Charter Reno said I can swap my Moxi for a Moto 6412, is this like jumping from the frying pan into the fire???

So for us Madison residents, are we stuck with the existing Moxi boxes we have?

I'm not sure I'd be in a hurry to swap out for another crappy cable DVR. My Moxi has at least stabilized for the most part. Pixellation has almost completely disappeared. The only item I have now is occasional sound drop-offs, but it's quite rare. If we can get that 4.1 upgrade to address the storage and response issues, it may turn out to be a decent piece of equipment...

Charter Reno said I can swap my Moxi for a Moto 6412, is this like jumping from the frying pan into the fire???

Guess it depends. I had a Phase II (pre-HDMI) version. Bad box, took it back, got a Phase III w/HDMI. Haven't had any issues so far, but I know the bug/complaint list is a mile long. The 6412 has a HDD that's 40 gb larger, but I haven't heard of any plans to allow external storage.

The "GUI" on my box (iGuide) is nothing more than the old digital STB menus with DVR options. I have Comcast; not sure what Charter uses. It's a bit faster than the 3.x version of MOXI, but very basic. Some prefer it; I do not.

Charter Reno said I can swap my Moxi for a Moto 6412, is this like jumping from the frying pan into the fire???

Did Charter Reno say they actuallly have the unit in stock--or you can swap when they get them?

Ok take this as you will..

I had the original Moxi here in Los Angeles a few years ago, hated it. Decided to get rid of charter and live off torrents for a year. Called today to get Charter service again, they said they no longer had HD dvrs, just moxi's.. said I hated moxi, didnt want it.. the guy put me on hold, came back and said they had a brand new moxi box, it was a new version. So I said ok ill try it, gets installed Friday.

Any idea what im getting? Is this just a software upgrade in the old box? I confirmed a few times, and he said it was a whole new box, but my money is on aggressive selling.

I did get a good deal I think, all channels and tiers, all HD, MOXI service, all showtime and hbo, dvr service, $54/month.. well I think thats good..???

(I live in Burbank, CA)

How long did you get that price for? My Charter rate is around 110 after taxes with the internet service for the next year.

How long did you get that price for? My Charter rate is around 110 after taxes with the internet service for the next year.
He said 1 year

Got word from a friend here in Madison and he had a new DVR installed by Charter today and it was a Motorola 3416 (160GB HD).

So it does look like Charter will at least be offering other DVRs than the MOXI. Yet to be determined if they are killing the MOXI completely or just using another box to deal with their "shortage". Still makes me nervous about seeing 4.1

I stopped in to the local Madison Office for another problem and asked someone who seemed to know at least something about dvr's (I'm not sure the first rep even knew what a dvr was). He basically said what you heard, that they are not replacing Moxi's in the field but will be rolling out a new unit for new installs - 3614. If you have a Moxi, you keep it. I suspect that Charter just wants to get the max life out of their Moto 90xx investment. They can buy fewer 3416's by keeping the 90xx's out there. As the 90xx's die there will be a gradual replacement of them as they run out of like replacements.

I did get a good deal I think, all channels and tiers, all HD, MOXI service, all showtime and hbo, dvr service, $54/month.. well I think thats good..???

That is pretty good. I pay $103.71 for HD, Moxi, all channels, all tiers, all movie channels, and 5mb internet. I was previously paying $128.??, but then I made the call and told them I was thinking about switching to DirecTV (which I'm still debating). I made the CSR confirm like 8 times that this was not a temporary price, but we'll see (it's been 4 months).

Rep confirmed DVR not recording. Swapped mine for his last Moxi in his van and it worked worse.

New units from Moto are going to become more plentiful for repair reps to install and I am supposed to get that set up monday.

He said his Service Mgr had been doling out a few to the more experienced installers to test and work out bugs, learn tricks,... with the new units and this coming week will be when the spigot gets opened more.

We'll see.

Rep confirmed DVR not recording. Swapped mine for his last Moxi in his van and it worked worse.

New units from Moto are going to become more plentiful for repair reps to install and I am supposed to get that set up monday.

He said his Service Mgr had been doling out a few to the more experienced installers to test and work out bugs, learn tricks,... with the new units and this coming week will be when the spigot gets opened more.

We'll see.

Thanks,
Keep us posted

Just curious. What Moxi unit do you have?

It is gone but I do have this info:

UPDATE:
They exchanged the Moxi box for another and two days later I called them. I requested a 6414 or a 6416 and to make this short I now have a working 6416III and after one week it is working just fine. Rummer has it that they are "soon" to make a change...LOL

now back to my easy to see and use menus and HD TV shows.
Mac.

BTW I have used the internet to FIX problems that I have had under my HMO therefore posting what others do to me gets results.

FWIW--Charter Reno won't exchange my Moxi for the "newer version"--whatever that is. "They have a waitinglist".

For anyone that's interested on the new Charter DVR, here's a quick review that a user posted in the St. Louis HDTV thread:

http://www.avsforum.com/avs-vb/showthread.php?p=9528041&&#post9528041

For anyone that's interested on the new Charter DVR, here's a quick review that a user posted in the St. Louis HDTV thread:

http://www.avsforum.com/avs-vb/showthread.php?p=9528041&&#post9528041

The question is whether this unit is simply a replacement due to low stock of Moxis or if they are going to phase out the Moxi.

The question is whether this unit is simply a replacement due to low stock of Moxis or if they are going to phase out the Moxi.

I think the answer lies in one's definition of "replace" or "phase out". From many postings it seems as though Charter has not bought any BMC90xx's for more than a year. I don't think Moto even makes that hardware anymore. Therefore the BMC90xx's/Moxi's have been fully deployed for that long, resulting in the "waiting lists". There is the occasional return and a small stock used for replacements and to give out to new customers but the net is that Charter and other cabelco's are going to new equipment and interfaces. Now, Charter probably can't afford to replace all exisiting Moxi units with their new units so Moxi's will probably remain in the field until they can't support them anymore. From my own personal experience and other postings it seems like the Charter stance is that they are not eager to replace exisiting Moxi's with their new unit. That is understandable since they want to get the max life out of their investment - which also keeps them from having to buy replacement units for all their Moxi customers. I like the Moxi (wish I'd get 4.1) but don't see any evidence that any cableco is going to continue with Moxi beyond maintaining their initial investment of a few years ago.

Here's an email I received about 2 weeks after I tried to contact them. Take if for what it's worth (not much!)

We apologize for the delay in responding to your email. We appreciate the E-mail you have sent. We are striving to improve our customer service and your input is very valuable. This shows us the areas in which we need to focus on. We are implementing new call center standards to improve our company and to make you a satisfied customer.

We are looking to expand this service . Currently, there is no definite date when the 4.1 Moxi software update will be available I would be happy to be a beta , however we will notify you when it is available.

In order to address this issue it would be necessary to contact our Customer Service Support Center. These representatives should be able to assist you in this matter.

I called Customer Service and after being on hold for 10 minutes, I got a clueless repair tech who transferred me to a clueless sales tech. The sales person said they are rolling out 'new moxis' soon with double the capacity- I'm sure these are not Moxis but the motorola boxes.

I'm sure the 4.1 will be rolled out the day after I purchase the Tivo Series 3 :)

I'm sure the 4.1 will be rolled out the day after I purchase the Tivo Series 3 :)
Well then, take one for the team and buy the Tivo! :p

-Dan

I think the answer lies in one's definition of "replace" or "phase out". From many postings it seems as though Charter has not bought any BMC90xx's for more than a year. I don't think Moto even makes that hardware anymore. Therefore the BMC90xx's/Moxi's have been fully deployed for that long, resulting in the "waiting lists". There is the occasional return and a small stock used for replacements and to give out to new customers but the net is that Charter and other cabelco's are going to new equipment and interfaces. Now, Charter probably can't afford to replace all exisiting Moxi units with their new units so Moxi's will probably remain in the field until they can't support them anymore. From my own personal experience and other postings it seems like the Charter stance is that they are not eager to replace exisiting Moxi's with their new unit. That is understandable since they want to get the max life out of their investment - which also keeps them from having to buy replacement units for all their Moxi customers. I like the Moxi (wish I'd get 4.1) but don't see any evidence that any cableco is going to continue with Moxi beyond maintaining their initial investment of a few years ago.

Sad but likely true. I like my Moxi also but if it bites the dust...I will be taking a serious look @ Tivo 3. The retail Moxi sounds great but I am not holding my breath for its release. Even if I did..still no word on $$$$$$$

OK long post here

Moxi, Charter St. Louis, and my latest nightmare with CSRs.

I've been having problems with my moxi again where I get constant audio dropouts and the screen pixilates at the same time (seems to be mostly on HD channels but started to notice it on any digital channel now..and I am using optical audio out). I've lived with this off and on since I've had the moxi but sometimes it gets so bad I can't bear to watch it. I've had techs come out 3 times over the last year and they say the lines are fine. Each time it seems like the problem goes away for awhile then comes back. This time I decided to try again and demand a replacement. After waiting 6 minutes on the phone, I got some clueless person and could barely understand her. She bumbled around for 5 minutes trying to pull up my account only to finally realize my location and explain that somehow I got messed up in the queue and went to the northeast US call center. I laughed and waited on hold again for someone that could handle my account. After being transferred, I heard a message say "please wait" 2 times followed by a message saying "your call cannot be completed. Please hang up and dial our toll free number again." Well, you can guess what happened when I called back....after waiting another 10 minutes I get a rep from the wrong call center again. Back to waiting. After finally getting a rep that could pull up my account, he set up a tech appointment for next Saturday and wrote in the notes for the tech to bring a 'newer version' of the moxi. (This took 25 minutes of waiting on hold with him so he could find a location near me that had a new/replacement moxi to give me). He insisted this was a 'new moxi version'(whatever that means). While he was looking for this replacement moxi, he spoke of the newer moto dvr that they are starting to give out. He asked if I would be interested in that if they didn't have a moxi but then changed his tone when he couldn't find any available. I asked if they were going to stop providing moxis and he couldn't give me an answer. I asked if we were going to get 4.1 in our area with external storage enabled and he was clueless. After finishing with him, he said he would transfer me to repair center so they could answer my questions about the software updates. After waiting 10 minutes for someone to pick up.... "please wait, please wait, your call cannot be completed. Please hang up and dial our toll free number again."!! I almost hung myself. I called back ..waited 10 minutes..wrong call center again...waited 5 more minutes..and asked to speak with someone who could answer my questions about software versions/updates to the moxi dvr. Got transferred. Waited 5 more minutes... asked the tech my questions. She had no idea what I was talking about and mumbled about the tech appointment I had and that all charter techs have the 'newest' boxes in their trucks so I would be getting the 'latest' charter has to offer. LMAO! I asked her to confirm what version it would have and if we could add external storage. She responded by saying everyone is at version 1.3.25 with charter on the moxi dvr. I literally laughed out loud. She then reiterated that I would be getting the latest moxi they have and it was 'newer'. Needless to say, I have a feeling I'm going to get stuck with the new moto and the techs that do the install will be clueless.

Hmmmmm..paying $130+ to charter every month for years and years..... I sure feel like a great and loyal customer. \

To recap:

I have no idea what box i'm getting on saturday (nor do they) and don't know if anyone is getting 4.1 in St. Louis. I forgot to mention I also asked about losing channel 4 in our area (hd cbs kmov). The main CSR insisted we still have that in HD. I had to read him the letter to prove otherwise. He then could not find any information about it so he didn't have an update as to if or when we might get it back.

Sorry for the ramblings.. but I'm sure you can imagine how upset and frustrated I am with this joke of a company.

Sorry for the ramblings.. but I'm sure you can imagine how upset and frustrated I am with this joke of a company.
I feel your pain, brother! :mad: I don't have anything else to offer, but I didn't want you to feel all alone!

Oh, I guess I do have one thing to say. Add more paragraph breaks next time! :p

-Dan

Moxi has finally updated their web site and shows the 4.1 software with the instruction book http://www.moxi.com/my.htm

Now I did not read it word for word, but I sure could not find anywhere in there about adding an external hard drive.

Moxiguy indicated that it was an option, but based on that - I say nay, nay.

So what is it? Is sunflower the only one who is going to offer it so Moxi does not have it in the instructions?

Suppose to get the upgrade 1/23 - Not sure if that is 12:01 AM or 11:59 PM so I will have to look tomorrow morning and let you know. If I know charter then (assuming I get it at all) It will be confirmed on Wed 1/24. I will post what I find.

Anyone who has information about the hard drive I would love to hear it.

Dan

OK long post here

Moxi, Charter St. Louis, and my latest nightmare with CSRs.

Sorry for the ramblings.. but I'm sure you can imagine how upset and frustrated I am with this joke of a company.

Makes me want to throw up!

I feel your pain also.

I do not want the "new version". Its not as good as the Moxi. Regardless we are stuck with these moronic CSRs. I do not want to pay $800 for the privledge of owning a Tivo 3 that will likely break down just like the Moxis do. I do not want satellite with all the weather related issues. OTA-HD is limited to local channels only and all the weather issues..................Just felt like venting alittle also!

Moxi has finally updated their web site and shows the 4.1 software with the instruction book http://www.moxi.com/my.htm

Now I did not read it word for word, but I sure could not find anywhere in there about adding an external hard drive.

Moxiguy indicated that it was an option, but based on that - I say nay, nay.

So what is it? Is sunflower the only one who is going to offer it so Moxi does not have it in the instructions?

Suppose to get the upgrade 1/23 - Not sure if that is 12:01 AM or 11:59 PM so I will have to look tomorrow morning and let you know. If I know charter then (assuming I get it at all) It will be confirmed on Wed 1/24. I will post what I find.

Anyone who has information about the hard drive I would love to hear it.

Dan

Where are you geographically? I hope you get the 4.1!! This thread has been very quiet and I would like some happy endings

I am in southern California. Charter Region 10 is what the supervisor said that told me the update would happen on the 23. He was either smart and knew where to look or he was smart and knew how to get me off the phone and feeling good for a couple of weeks until the date came.

Really hoping for the former.

Anyone seen the "instruction book" with directions for the external hard drive??

Dan

Moxi has finally updated their web site and shows the 4.1 software with the instruction book http://www.moxi.com/my.htm

Now I did not read it word for word, but I sure could not find anywhere in there about adding an external hard drive.

Dan

Dan

Could this pdf of 4.1 be for the Moxi Media Center 9022?.
I saw a tab for HD capacity but no external drive info.
Also, it talks about hooking up peripherals like a PC.

Keep us posted.

BC

Ok...I have participated on this thread from the beginning, and I have never really had a huge problem with my Moxi. I have been a Moxi supporter. However what happened this evening calls my support into serious question. I had heard of people complaining about stuttering and artifacts when recording two HD programs at once, but never experienced it myself. Well, tonight I was recording 24 and Heroes at the same time and when I went to watch the highly anticipated 5th hour of 24, it was unwatchable. This, to me, is really inexcusable. For a product that prides itself on being able to record two HD programs at once, this should NEVER happen. I am extraordinarily frustrated with this, and will have to dump the Moxi. I watch only a few programs, and they had really never overlapped until tonight. I cannot put my trust in a device that failed at one of its core "capabilities". Vista...here I come.

Anybody with the 4.1 update want to comment about it??????????????

Anyone...

Ok...I have participated on this thread from the beginning, and I have never really had a huge problem with my Moxi. I have been a Moxi supporter. However what happened this evening calls my support into serious question. I had heard of people complaining about stuttering and artifacts when recording two HD programs at once, but never experienced it myself. Well, tonight I was recording 24 and Heroes at the same time and when I went to watch the highly anticipated 5th hour of 24, it was unwatchable. This, to me, is really inexcusable. For a product that prides itself on being able to record two HD programs at once, this should NEVER happen. I am extraordinarily frustrated with this, and will have to dump the Moxi. I watch only a few programs, and they had really never overlapped until tonight. I cannot put my trust in a device that failed at one of its core "capabilities". Vista...here I come.

I wonder how many people recorded 24 & Heroes on their dual tuner DVR's tonight :D Great shows.

As for recording 2 HD shows at the same time, I had no problems doing this tonight. I might have had one hickup in the recording, I don't really remember. This is my 2nd Moxi box though, I've had it for about 1.5 years now, the 1st one was horrible with auido and video problems, glad I traded that one in.

I recorded 24 and Heroes tonight, and I think the problem was WHNS or the Fox Feed. It only lasted a few moments, and was stable the rest of the episode

I had sort of the inverse of that problem...I recorded 24 and Heroes but basically watched 24 "almost" live. When it was over, I went back to watch my recorded Heroes and about 15 minutes into the show, the audio went away and the video sped up to 2x speed for about a minute. It then reverted to normal.

Not too bad, but pretty weird.

Here's one I haven't heard of before:
All of a sudden Sunday night, my Moxi 9022 has been putting out an SD picture that bends to the right; that is, the top edge of the pic bends to the right, so a straight vertical line looks like it's bending from 12 to 2.
Moxi is feeding an LCD TV via component.
I swapped sources and inputs and it only happens with the Moxi, and only with an SD program; HD is OK.
Anybody see this before?

barry

Here's one I haven't heard of before:
All of a sudden Sunday night, my Moxi 9022 has been putting out an SD picture that bends to the right; that is, the top edge of the pic bends to the right, so a straight vertical line looks like it's bending from 12 to 2.
Moxi is feeding an LCD TV via component.
I swapped sources and inputs and it only happens with the Moxi, and only with an SD program; HD is OK.
Anybody see this before?

barry

Have you tried unplugging the Moxi for about 15 minutes, to let it cool completely down, and then plug it back in? Perhaps the issue is thermal, in which case the cool-down will help, and give you further info. Perhaps it just needs a reboot, but powering down will also accomplish this. It's worth a try, as it costs nothing either way. I know if I close my cabinet doors, my Moxi will get so hot, you almost can't touch it...

Have you tried unplugging the Moxi for about 15 minutes, to let it cool completely down, and then plug it back in? Perhaps the issue is thermal, in which case the cool-down will help, and give you further info. Perhaps it just needs a reboot, but powering down will also accomplish this. It's worth a try, as it costs nothing either way. I know if I close my cabinet doors, my Moxi will get so hot, you almost can't touch it...

I'll try that when I get home tonight. thx.

I am in southern California. Charter Region 10 is what the supervisor said that told me the update would happen on the 23. He was either smart and knew where to look or he was smart and knew how to get me off the phone and feeling good for a couple of weeks until the date came.

Really hoping for the former.

Anyone seen the "instruction book" with directions for the external hard drive??

Dan

Non Tech, did you get the update?

sorry if this has been posted before but is there any way to get the video off the moxi and put it elsewhere such as a pc

sorry if this has been posted before but is there any way to get the video off the moxi and put it elsewhere such as a pc

yes, search the thread

sorry if this has been posted before but is there any way to get the video off the moxi and put it elsewhere such as a pc
Simple answer is "NO" if you want a direct digital transfer. The more complicated answer is "MAYBE" if you have a FireWire Moxi and a Mac and are willing to go through some trouble. Another answer is "YES" if you have analog-to-digital conversion capability and you don't mind transferring only in standard definition.

Hi all: I received my moxi from Newwave cable in mid december and it came with version 4.1 so I can't compare it to 3.2 but here is what I find:

The complaints I read about slow ui had me real puzzled until I discovered I already had the upgrade! the ui is very fast!

I have had no problems recording shows in any combination (including 24 and heroes last night!)

I can't transfer recordings over to my dvd r. That sucks

I have looked at the external hard drive and if I remember right it says it must be usb 2.0 (plugged into the back then) it must be 7200 with an 8meg buffer. Does that make sense? I have never had a dvr or an external hard drive so I am not up on the spec stuff. I have a strange feeling that might change :)

Before anyone starts yelping about how lucky I am to have 4.1 I too have my Charter horror story. I phoned charter back in '04 about when they might get hd in my area (se ky) They reponded "in a few weeks"! Based on that I bought a samsung dlp. TWO YEARS LATER!!! :eek: and still no hd. Then Charter sold this area to Newwave cable (a small outfit from Sikeston ,MO) I called them and they promised hd by the end of the year. Had my hd with moxi by mid december.

Now if only newwave could get their billing straightened out :mad:

Non Tech, did you get the update?


Not as of this morning. I am hoping that they will do the update tonight and it will be there when I get up in the morning. I am also hoping that Santa brings me a sports car next year......I wonder which one will happen first.

I'll report back tomorrow morning.

Dan

You can download pdfs of all User Guides (http://www.moxi.com/my.htm) from the Moxi Site. (including a guide to remote codes)

The 4.1 guide is IMHO a major upgrade from the previous user guides. it answers many of the questions that come up a lot in the forums--including tips on how to archive programs to a VCR or FireWire to a DVCR.

There's nothing in there yet about the external drive set-up.
-----------
An updated version of the User Guide includes information about external hard disk drive.

http://www.moxi.com/pdf/ug_cable_4-1.pdf

Hi all: I received my moxi from Newwave cable in mid december and it came with version 4.1 so I can't compare it to 3.2 but here is what I find:

The complaints I read about slow ui had me real puzzled until I discovered I already had the upgrade! the ui is very fast!

I have had no problems recording shows in any combination (including 24 and heroes last night!)

Mike..I am so jealous!!!!!!!!!!!!!!!

I can't transfer recordings over to my dvd r. That sucks

Try Moxi-->component and R/W (s-vid or composite if no component in)-->DVD recorder-->TV

1)You must adjust Moxi to 480i only
2)You can not record in 1080i by this method
3)Although the recorded content is downrezd HD the PQ in my opinion is close to DVD quality
4) Enjoy!

I have looked at the external hard drive and if I remember right it says it must be usb 2.0 (plugged into the back then) it must be 7200 with an 8meg buffer. Does that make sense? I have never had a dvr or an external hard drive so I am not up on the spec stuff. I have a strange feeling that might change :)

Minimum specs 7200rpm and 8 meg cache. Very standard for an external HDD.

Before anyone starts yelping about how lucky I am to have 4.1 I too have my Charter horror story. I phoned charter back in '04 about when they might get hd in my area (se ky) They reponded "in a few weeks"! Based on that I bought a samsung dlp. TWO YEARS LATER!!! :eek: and still no hd. Then Charter sold this area to Newwave cable (a small outfit from Sikeston ,MO) I called them and they promised hd by the end of the year. Had my hd with moxi by mid december.

Now if only newwave could get their billing straightened out :mad

Tell me a story about a good CSR experience and I will call you a liar

There's nothing in there yet about the external drive set-up.


Why?

I got the new DCT3416 DVR in St. Louis today. The tech said a few things that were interesting.

Mine was only his second to install, so perhaps the supply is growing. He said the Moxis they have left are mostly dogs. He also said they were not planning on upgrading to 4.1 but were going to these new boxes. Did not know of a refresh plan-- 3416s to replace broken Moxis.

Good thing too. These 3416s are what you expect from modern electronics. You hit a remote button and you see a response in a fraction of a second. Even the Channel up.dn button works that fast! Simple pleasures.

UI is slightly different but for the most part there are no missing features of any significance I've found so far. Record series, prioritize series, search by title, 2 weeks forward programming info,... Does not have the Jump 15 mins but does show % full on DVR. Also, has super slow mo by frame by hitting pause button repeatedly. Cool feature.

Great HD record and playback where Moxi had playback issues for me. Lots of stutter/pixilation to the point of unwatchable.

True to Charter, only doc I got was with the remote with codes for TVs, DVDs,... Not even a sheet with links to online manuals,... nothing. Tech said look on the net for something that might help.

Overall, though, I like the remote. HD appears to hold 16 hrs of HD. Not sure about ext HD supt or anything else yet.

Will advise. Moxi users here in STL MO-- you have to develop an issue with your Moxi box to warrant a replacement of a 3416.

Anyone with 3416 manuals,... pls send me a note. Thanks!!

He also said they were not planning on upgrading to 4.1 but were going to these new boxes.

That is so weird. I posted the same information on this thread over 2 months ago and nobody seemed to believe what Charter told me. Charter is going to completely phase out the Moxi unit by September 2007.

http://www.avsforum.com/avs-vb/showthread.php?p=8916260&highlight=phasing#post8916260

I got the new DCT3416 DVR in St. Louis today. The tech said a few things that were interesting.

Mine was only his second to install, so perhaps the supply is growing. He said the Moxis they have left are mostly dogs. He also said they were not planning on upgrading to 4.1 but were going to these new boxes. Did not know of a refresh plan-- 3416s to replace broken Moxis.

Good thing too. These 3416s are what you expect from modern electronics. You hit a remote button and you see a response in a fraction of a second. Even the Channel up.dn button works that fast! Simple pleasures.

UI is slightly different but for the most part there are no missing features of any significance I've found so far. Record series, prioritize series, search by title, 2 weeks forward programming info,... Does not have the Jump 15 mins but does show % full on DVR. Also, has super slow mo by frame by hitting pause button repeatedly. Cool feature.

Great HD record and playback where Moxi had playback issues for me. Lots of stutter/pixilation to the point of unwatchable.

True to Charter, only doc I got was with the remote with codes for TVs, DVDs,... Not even a sheet with links to online manuals,... nothing. Tech said look on the net for something that might help.

Overall, though, I like the remote. HD appears to hold 16 hrs of HD. Not sure about ext HD supt or anything else yet.

Will advise. Moxi users here in STL MO-- you have to develop an issue with your Moxi box to warrant a replacement of a 3416.

Anyone with 3416 manuals,... pls send me a note. Thanks!!


Just wondering, how much do you have to pay to get the new DVR? I am wondering if its the same monthly fee as the Moxi or if they charge more/less than the moxi.

-Phatty

That is so weird. I posted the same information on this thread over 2 months ago and nobody seemed to believe what Charter told me. Charter is going to completely phase out the Moxi unit by September 2007.

http://www.avsforum.com/avs-vb/showthread.php?p=8916260&highlight=phasing#post8916260


I don't think its a matter of nobody believing you... It more a matter of techs very rarely know what whats going to happen 2 weeks in the future little lone months in the future. A lot of things that get talked about or trickle down from higher ups n' such that end up never materializing to any truth and/or get delayed over and over making it hard to know if they are relaying true fact or just random talk they hear about.

-Phatty

There is one mention in the new guide about an external hard drive. Look in the glossary under USB on page 90.

A few weeks ago I posted that a "customer service" supervisor indicated that my area would get the 4.1 upgrade on January 23. While I really wanted to believe it at the time I was trying to not get my self excited about it. As the date got closer I wanted to believe so I started to think it would actually happen. I even considered buying a hard drive so I would be ready.

Well the day has come and gone and it should not be a big surprise that NOTHING has changed! I even reset the box hoping that like a computer that my make it "upgrade". (I know I know, but I was grasping at straws!!).

You may ask "does this change my opinion of Charter?", "no it merely enforces it"!

Thank you Charter for continuing to lie to and misinform your clients. Because of you I will be able to record a full 6-7 hours of HD programing. And Thank you MOXI for leading us on. I have now heard that Charter is not purchasing any new MOXI boxes which means the support (if you can call it support) will become less and less until MOXI blows away like the seeds of a dandelion. I can honestly say that only a fool would purchase a MOXI to use in HD simply based on the number of times the boxes need to be exchanged.

What a great strategy to spend all that money updating the firmware right before you biggest customer pulls the plug on you. Talk about a day late and a dollar short.

MOXI was sold to me as an HD box. What a joke! I actually liked the box before I switched to HD programing. Back then I could get 15-20 hours recorded. The problem is that once you watch HD you can never go back. Shame on you MOXI for producing an HD box with such a fundamental design flaw.

Any way sorry for the long rant. I guess I simply feel foolish for believing that the MOXI would become useful.

I have to go now I have spent too much time on this and if I don't return to watching TV I will soon run out of room and MOXI will delete something I have not had time to watch.

I would like to thank MOXI and Charter for making this possible.

NON Tech

Dan

I would like to thank MOXI and Charter for making this possible.

NON Tech

Dan

Not surprising but very disappointing!

Thank you Charter for continuing to lie to and misinform your clients. Because of you I will be able to record a full 6-7 hours of HD programing. And Thank you MOXI for leading us on. I have now heard that Charter is not purchasing any new MOXI boxes which means the support (if you can call it support) will become less and less until MOXI blows away like the seeds of a dandelion. I can honestly say that only a fool would purchase a MOXI to use in HD simply based on the number of times the boxes need to be exchanged.


I couldn't agree more. And with DirecTV adding dozens of HD channels this year with a DVR that records 20 hours of HD programming out of the box, I think Charter is going to see a lot of people leaving and realize too late that they should have probably provided some level of customer service.

I tried finding a 3416 manual, too, tried comcast web site as well as motorola, no dice.

Question: does the 3416 have an antenna input for recording OTA HD?

barry

I tried finding a 3416 manual, too, tried comcast web site as well as motorola, no dice.

Question: does the 3416 have an antenna input for recording OTA HD?

barry

Try this link.
http://en.wikibooks.org/wiki/How_to_use_a_Motorola_DVR
I did not see an atsc tuner listed.

Also
The official CMCSA 3412 and 3416 Thread
http://www.avsforum.com/avs-vb/showthread.php?t=604142&page=97&pp=30&highlight=3416


Also NO 4.1 here yet.

BC

sorry if this has been addressed before (this is a huge thread), but i hooked up my moxi via dvi-d>hdmi cable to my sony bravia lcd and everything looks great, except for the fox hd channel which is very pixellated. any idea what may be causing this? the same channel looks fine via component, but i want to free up that connection.

this is on charter, in long beach, ca.

I got the new DCT3416 DVR in St. Louis today....These 3416s are what you expect from modern electronics. You hit a remote button and you see a response in a fraction of a second......
UI is slightly different but for the most part there are no missing features of any significance I've found so far.
I'm in Madison, WI and just got the first 3416 that my tech knew of. I've been having a bunch of problems over many months and this was part of the resolution. Previously I had the Moxi for about 2 years. I concur with the above 3416 comments - very fast. It isn't as pretty a UI but it does use the TVGuide listing. Much easier to see channels and programs by time & vice versa. While I haven' used it enough to know much about it it does have a 160GB HD AND the thing is normally off. When it's time to record it turns on and then off again when recording is done. It seems to run much cooler because of this. Of course, that was one of the big gripes about the 901x modles.

I'm sorry that I can't give you a definitive date for the rollout of 4.1 in the Charter systems. But I can assure you that that it's a when question, not an if question. Testing and preparation for the roll-out are continuing.

Dates can slip for a number of reasons. Many of them may not even directly concern our product but other issues competing for time and attention. I went through this with you during some previous Moxi updates. I got out of the forecasting business after a couple of incidents where I announced a date only to have to retract.

I think we'll all find out definitively within a day or two of each other.

If I were managing a customer service group, I'd want everyone focused on being able to support the product that's currently out in the field and not spending a lot of cycles on what's coming down the pike. This is speculation on my part, but I'd guess that some of the reps and techs are as eager as you are to find out about future products, and they may trade snippets and rumors just as the members here do.

I wouldn't put a lot of stock in any of these rumors and I wouldn't get my hopes up when you hear a tech or phone rep or even a supervisor announce a date. There are just too many reasons why these dates slip.

I'm sorry that I can't give you a definitive date for the rollout of 4.1 in the Charter systems. But I can assure you that that it's a when question, not an if question. Testing and preparation for the roll-out are continuing.

Dates can slip for a number of reasons. Many of them may not even directly concern our product but other issues competing for time and attention. I went through this with you during some previous Moxi updates. I got out of the forecasting business after a couple of incidents where I announced a date only to have to retract.

I think we'll all find out definitively within a day or two of each other.

If I were managing a customer service group, I'd want everyone focused on being able to support the product that's currently out in the field and not spending a lot of cycles on what's coming down the pike. This is speculation on my part, but I'd guess that some of the reps and techs are as eager as you are to find out about future products, and they may trade snippets and rumors just as the members here do.

I wouldn't put a lot of stock in any of these rumors and I wouldn't get my hopes up when you hear a tech or phone rep or even a supervisor announce a date. There are just too many reasons why these dates slip.

Okay MoxiGuy,

With all due respect I am skeptical @ best. Charter is exchanging 3416's for Moxi's and all new DVR customers are receiving 3416's. By the time Charter releases the 4.1 update they will no longer have customers with the Moxi and even if they do to what avail.

Something is not making sense! Look at all the posts in the local HD areas and you can see what I speak of is true. Multiple daily posts on old and new Charter customers getting 3416's from Charter. For a company that is "on the verge of releasing this update" it does not make much buisness sense.

I'm sorry that I can't give you a definitive date for the rollout of 4.1 in the Charter systems. But I can assure you that that it's a when question, not an if question. Testing and preparation for the roll-out are continuing.

I think it will eventually happen as well, but will there be customers left to enjoy it? The dish is cheaper and has more to offer (or they are getting there). I have a friend with Direct TV and his DVR works great enough storage and many many channels.

Dates can slip for a number of reasons. Many of them may not even directly concern our product but other issues competing for time and attention. I went through this with you during some previous Moxi updates. I got out of the forecasting business after a couple of incidents where I announced a date only to have to retract.

Out of the forecasting business and into the excuse business. I am tried of excuses. Believe it or not there are big companies that have customer service people who know the product as well as the timing of the releases and updates.

I think we'll all find out definitively within a day or two of each other.

If I were managing a customer service group, I'd want everyone focused on being able to support the product that's currently out in the field and not spending a lot of cycles on what's coming down the pike. This is speculation on my part, but I'd guess that some of the reps and techs are as eager as you are to find out about future products, and they may trade snippets and rumors just as the members here do.

I wouldn't put a lot of stock in any of these rumors and I wouldn't get my hopes up when you hear a tech or phone rep or even a supervisor announce a date. There are just too many reasons why these dates slip.

If rumors is all we get then what else are we to do??

To hear Charter they just got 4.1 yesterday instead of 4th quarter '06

I guess all we can do is wait

Okay MoxiGuy,

With all due respect I am skeptical @ best. Charter is exchanging 3416's for Moxi's and all new DVR customers are receiving 3416's. By the time Charter releases the 4.1 update they will no longer have customers with the Moxi and even if they do to what avail.

Something is not making sense! Look at all the posts in the local HD areas and you can see what I speak of is true. Multiple daily posts on old and new Charter customers getting 3416's from Charter. For a company that is "on the verge of releasing this update" it does not make much buisness sense.


YEP something is not adding up all right. If Charter would work as hard getting 4.1 released as they are on getting the new DVR out we would have the update by now!

With all due respect I am skeptical @ best. Charter is exchanging 3416's for Moxi's and all new DVR customers are receiving 3416's. By the time Charter releases the 4.1 update they will no longer have customers with the Moxi and even if they do to what avail.

FWIW, I have been talking with some CSR's in Madison about getting HD here, and each and every one said my only HD DVR option from them is the Moxi. I've gotten the same story from 3 different people there.

Of course it wont matter, since my Tivo S3 will be here friday, but just wanted to point out that I was not offered any other type of DVR besides the Moxi.

I'm sorry that I can't give you a definitive date for the rollout of 4.1 in the Charter systems. But I can assure you that that it's a when question, not an if question. Testing and preparation for the roll-out are continuing.

Dates can slip for a number of reasons. Many of them may not even directly concern our product but other issues competing for time and attention. I went through this with you during some previous Moxi updates. I got out of the forecasting business after a couple of incidents where I announced a date only to have to retract.

I think we'll all find out definitively within a day or two of each other.

If I were managing a customer service group, I'd want everyone focused on being able to support the product that's currently out in the field and not spending a lot of cycles on what's coming down the pike. This is speculation on my part, but I'd guess that some of the reps and techs are as eager as you are to find out about future products, and they may trade snippets and rumors just as the members here do.

I wouldn't put a lot of stock in any of these rumors and I wouldn't get my hopes up when you hear a tech or phone rep or even a supervisor announce a date. There are just too many reasons why these dates slip.


Just out of curiosity, does Charter do their Moxi software testing in one location or does each Division/City/headend do their own tests?

YEP something is not adding up all right. If Charter would work as hard getting 4.1 released as they are on getting the new DVR out we would have the update by now!

Actually I've yet to see any evidence that Charter is actively replacing Moxi boxes with the 3416s. I would imagine that the cost of testing software and having a few central computers issue the 4.1 update is relatively low compared with obtaining new hardware for all DVR customers and having techs go out and install it, so I would assume that Charter knows it would have a relatively large Moxi customer base for a significant time to come.

Actually I've yet to see any evidence that Charter is actively replacing Moxi boxes with the 3416s. I would imagine that the cost of testing software and having a few central computers issue the 4.1 update is relatively low compared with obtaining new hardware for all DVR customers and having techs go out and install it, so I would assume that Charter knows it would have a relatively large Moxi customer base for a significant time to come.

You also have to look at call volume due to excessive issues with certain DVRs. I'm not saying Moxi has this per say, but Charter may feel that going with a different DVR might lighten call load, thus saving money in the long run. The simpler the DVR interface, the less that people can control and potentially mess up, the less issues they are bound to have.

As for the 3416 going into circulation to replace the Moxi, I don't see that happening in the immediate future, but you know it will get replaced eventually. I was at my local Charter today and asked if I were to get another DVR, what would I get. They told me they had no Moxi's and they had just got a shipment of "New Moxi's" in. I was stunned, so I asked if it had the same interface and the gal said yes. I was like great, what is the model number, she goes "3416". I just laughed and walked out.

I think we all know the 3416 won't have anywhere near the features of the Moxi, thus why we all would like to see v4.1 firmware released for Moxi.

FWIW, I have been talking with some CSR's in Madison about getting HD here, and each and every one said my only HD DVR option from them is the Moxi. I've gotten the same story from 3 different people there.

Of course it wont matter, since my Tivo S3 will be here friday, but just wanted to point out that I was not offered any other type of DVR besides the Moxi.

Interesting. Could it be a regional thing? Enjoy the S3!

FWIW, I like the ATSC tuner for OTA-HD and the multistream cable card . I don't like the cost and difficulties with archiving.

Actually I've yet to see any evidence that Charter is actively replacing Moxi boxes with the 3416s. I would imagine that the cost of testing software and having a few central computers issue the 4.1 update is relatively low compared with obtaining new hardware for all DVR customers and having techs go out and install it, so I would assume that Charter knows it would have a relatively large Moxi customer base for a significant time to come.

One of many recent examples of Charter actively replacing Moxis with 3416s in your area.

http://www.avsforum.com/avs-vb/showthread.php?p=9528041&&#post9528041 (http://)

and here

http://www.avsforum.com/avs-vb/showthread.php?p=9562102&&#post9562102

I like my Moxi. I want good support and up to date firmware. Its a tall order with this company.

Motorola DCT 3416 ( DCT 3400 Series) Spec sheet.

http://broadband.motorola.com/catalog/productdetail.asp?ProductID=435

One of many recent examples of Charter actively replacing Moxis with 3416s in your area.

http://www.avsforum.com/avs-vb/showthread.php?p=9528041&&#post9528041 (http://)

and here

http://www.avsforum.com/avs-vb/showthread.php?p=9562102&&#post9562102

I like my Moxi. I want good support and up to date firmware. Its a tall order with this company.

I don't consider replacing defective boxes to be active replacement. Active replacement in my mind is setting up appointments with non-complaining Moxi customers to take away the Moxi and put in the 3416.

Just wondering, how much do you have to pay to get the new DVR? I am wondering if its the same monthly fee as the Moxi or if they charge more/less than the moxi.

-Phatty

I have a contract that is up for renewal in about a week. Will let you know.

No mention of a diff in $. For ref, I have sports tier, all premiums but SHOWTIME, HD, DVR, 3meg Broadband for $103. Recent offers were to keep all but go to 5meg for $109.

TOld to call back within one week of contract starting on 2/1.

Interesting. Could it be a regional thing? Enjoy the S3!

FWIW, I like the ATSC tuner for OTA-HD and the multistream cable card . I don't like the cost and difficulties with archiving.

Its either regional, or dumb CSR's. I would not rule either out.

Cost of the S3 sucks, I agree. As for archiving I have other options, the S3 is primarily going to be used for day to day viewing only, not archiving.

Actually I've yet to see any evidence that Charter is actively replacing Moxi boxes with the 3416s.
Agreed. I can only speak for my experiences in Madison, WI but because of some serious and longstanding issues related to my cable service, I've had occasion to talk to the techs and local office a number of times (no CSR's). They are not abandoning the Moxi in the sense of replacing them en mass with a new DVR model. If you have a Moxi they will replace it with one, if you have Moxi problems. If you are a new DVR customer you probably will get the new 3416. It doesn't make any business sense to replace perfectly good (OK, that's subjective) Moxi's with 3416's. They are going to leverage their Moxi investment until it starts to cost them more than keeping them in the field.

I'm sorry that I can't give you a definitive date for the rollout of 4.1 in the Charter systems.Honestly, I just don't really see why it matters. As far I can see, the only real benefit is going to be the external drive capability. Let me get this straight, I'm paying you monthly to lease this box, and I have to buy another item for easily about $100 to make it work the way it should??? How about I lease a car, and have to buy another engine to make it go! End of sarcasm, it's like they're trying to hold out with every ounce of strength they can. I get flashbacks of holding onto my Amiga, but sooner or later, you've gotta let go. Competitive DVRs already have more storage, a PHENOMENALLY BETTER GUIDE INTERFACE, and many have HDMI capability. How is it that we're not all talking about having just switched to D*, and our new excitement of being able to record 30(mpeg2)-50(mpeg4) hours of HD through our HDMI cable while surfing through the GemStar approved guide interface. Oh yeah, and the triple tuner helps too.


As for the 3416 going into circulation to replace the Moxi, I don't see that happening in the immediate future, but you know it will get replaced eventually.Right, September 2007, just like the guy at Charter told me over 2 months ago. You can upgrade firmware, software, OS, or whatever, but eventually you're gonna replace the hardware. I just don't think Charter will be replacing it with any other Digeo product.


I don't consider replacing defective boxes to be active replacement. Active replacement in my mind is setting up appointments with non-complaining Moxi customers to take away the Moxi and put in the 3416.I agree, but I also think that active replacement will follow the replacement of defective boxes. I believe this is just the first step in the transition from Moxi to a new DVR.

I don't think its a matter of nobody believing you...
Actually, I believe the exact response to my first post was "None of this is true". I would consider that to fall under the category of not believing.

Actually, I believe the exact response to my first post was "None of this is true". I would consider that to fall under the category of not believing.

Nothing on the internet is true

:p

I don't consider replacing defective boxes to be active replacement. Active replacement in my mind is setting up appointments with non-complaining Moxi customers to take away the Moxi and put in the 3416.

Agreed.
Okay, I get your point.
Yes ofcourse they are not going to go door to door and collect Moxis.
But...

I am still concerned. I just hope that if my Moxi bites the dust that Charter will offer up another Moxi but my impression is that I will be getting a 3416 in this scenario. And this is unfortunate.

I think we all know the 3416 won't have anywhere near the features of the Moxi, thus why we all would like to see v4.1 firmware released for Moxi.
I've had a Moxi for about two years and had an opportunity to use the 3416. As far as features, you have to differentiate between the sw and the hw. Moxi is the sw platform for the Moto BMC90xx hw. The Moto 3416 doesn't have a "brand" name UI per se, but is generically called Interactive Program Guide (IPG).

Moxi is definitely prettier (more graphics) than IPG - but generally doesn't have more functionality. There's probably little, if any, difference in the data stream being sent to your dvr regardless of your particular box so it seems largly a matter of presentation. The biggest difference is that the IPG uses the familiar TVGuide interface - which many people prefer and is a criticism of the Moxi. You can more easily see what's going on across channels and times with the IPG. You can also see more pgm info while you're scrolling through channels where the Moxi cut that off or required you to go dig a level deeper in the menus. You also only have to hit one key to switch to a new pgm, unlike the Moxi's two. The IPG is also wickedly fast compared to Moxi - almost instantaneous. I do like the Moxi's use of station logo's throughout compared to the IPG's call letters only.

The Moxi's Search and Record interface seems a little more intuitive and powerful but you can get the same thing accomplished with either. The Moxi also has more configuration stuff like screen aspect ratio settings, resolution selection, Closed Caption configuration, etc.

On the hw side, the 3416 runs MUCH cooler! You can even turn it off (and it will automatically on/off to record) when the TV isn't on. Of course, the storage is double the 9012. There's also 1394, USB, Ethernet, SATA and HDMI outputs although I don't know to what extent they are implemented. The intent of the SATA out is to connect external drives. It also has an IR blaster port. I haven't seen a user guide but it seems like all the support is there for A/V streaming over your home network.

If you have a 9012 w/Moxi 4.1 I don't see too much of a reason for wanting a 3416 just because it is newer. Of course, I'm assuming that the 4.1 upgrade lives up to it's potential.

If you have a 9012 w/Moxi 4.1 I don't see too much of a reason for wanting a 3416 just because it is newer. Of course, I'm assuming that the 4.1 upgrade lives up to it's potential.

Few questions.

My understanding is that the 3416 has no functional external hard drive activity. Yes it has the ports but they are not functional. True?

I also understand that the in order to adjust the 3416s resolution output it requires many arduous steps? This is important from my standpoint. I archive tons of HD @ 480i and can easily adjust resolution output on the Moxi from the remote or STB.

Thanks for your input

Competitive DVRs already have more storage, a PHENOMENALLY BETTER GUIDE INTERFACE, and many have HDMI capability. How is it that we're not all talking about having just switched to D*, and our new excitement of being able to record 30(mpeg2)-50(mpeg4) hours of HD through our HDMI cable while surfing through the GemStar approved guide interface. Oh yeah, and the triple tuner helps too..

It is more and more tempting everyday. I would have switched except for the weather related problems. Snow, ice, wind and rain . This is a bummer.

When I first got my moxi in December 06 I had a bit of trouble with the interface but now I must say I lke it better than the grid. It is much faster to tell what is on now and in the future. Moxi scrolls so quickly thorugh the channels (sometimes to quickly and I have to back track!) and each channel in the guide tells me whats on now and for the next three hours. Also, if I want to check whats on tommorow or the day after next its all a click or two away. Time shifting with the moxi interface is easier and quicker than with a typical grid. I never had version 3.2 so maybe this is the difference in having 4.1?

When I first got my moxi in December 06 I had a bit of trouble with the interface but now I must say I lke it better than the grid. It is much faster to tell what is on now and in the future. Moxi scrolls so quickly thorugh the channels (sometimes to quickly and I have to back track!) and each channel in the guide tells me whats on now and for the next three hours. Also, if I want to check whats on tommorow or the day after next its all a click or two away. Time shifting with the moxi interface is easier and quicker than with a typical grid. I never had version 3.2 so maybe this is the difference in having 4.1?

Where do you live you lucky dog? I want 4.1!!!

Have you hooked up an external drive yet? I have a few 300gb USB 2's laying around collecting dust

There's nothing in there yet about the external drive set-up.Why? It was an error. The wrong version made it to the Web. The correct version is up there now.

http://www.moxi.com/pdf/ug_cable_4-1.pdf

I've had a Moxi for about two years and had an opportunity to use the 3416. As far as features, you have to differentiate between the sw and the hw. Moxi is the sw platform for the Moto BMC90xx hw. The Moto 3416 doesn't have a "brand" name UI per se, but is generically called Interactive Program Guide (IPG).

Moxi is definitely prettier (more graphics) than IPG - but generally doesn't have more functionality. There's probably little, if any, difference in the data stream being sent to your dvr regardless of your particular box so it seems largly a matter of presentation. The biggest difference is that the IPG uses the familiar TVGuide interface - which many people prefer and is a criticism of the Moxi. You can more easily see what's going on across channels and times with the IPG. You can also see more pgm info while you're scrolling through channels where the Moxi cut that off or required you to go dig a level deeper in the menus. You also only have to hit one key to switch to a new pgm, unlike the Moxi's two. The IPG is also wickedly fast compared to Moxi - almost instantaneous. I do like the Moxi's use of station logo's throughout compared to the IPG's call letters only.

The Moxi's Search and Record interface seems a little more intuitive and powerful but you can get the same thing accomplished with either. The Moxi also has more configuration stuff like screen aspect ratio settings, resolution selection, Closed Caption configuration, etc.

Actually, the sw on the 6412 (120gb analog/digital cousin of the 3416) can be either i-Guide, Microsoft TV or Passport Echo. Most have i-Guide. This is the old digital STB interface that's been around for years with some DVR functions added, as opposed to MOXI or Tivo which were built for DVRs.

I much prefer the MOXI interface as it has grown on me over the last 2 years and seems much more intuitive & functional. For example, the search function on iGuide is by Title only, so there's no way to search by Keyword (actor, director, description, etc.). As well, iGuide isn't smart enough to change tuners when you attempt to change the channel that's being recorded/watched. Instead, it'll give you two options: stop recording and change the channel or keep recording and don't change the channel. It's little things like this that make the MOXI and Tivo interfaces far superior for DVRs, IMO.

iGuide is faster once it gets going, but it's almost like comparing DOS to Windows. iGuide is like a text-based interface and should be much faster. With the 4.1 upgrade (which I'll probably never see), MOXI will probably be just as fast and still much prettier :)

On the other hand, Comcast is supposed to begin offering Tivo software for the 6412 this year, and that will probably take care of most of the nitpicks I have with iGuide, but it'll cost more too.

On the hw side, the 3416 runs MUCH cooler! You can even turn it off (and it will automatically on/off to record) when the TV isn't on. Of course, the storage is double the 9012. There's also 1394, USB, Ethernet, SATA and HDMI outputs although I don't know to what extent they are implemented. The intent of the SATA out is to connect external drives. It also has an IR blaster port. I haven't seen a user guide but it seems like all the support is there for A/V streaming over your home network.

If you have a 9012 w/Moxi 4.1 I don't see too much of a reason for wanting a 3416 just because it is newer. Of course, I'm assuming that the 4.1 upgrade lives up to it's potential.

I had a 6412 Phase II initially, and it ran hotter than my 9012 ever did. Swapped it for a Phase III, which has an extra fan, and it's nice and cool now. The SATA port is nice, but I'd be suprised if it's ever activated. And of course, the larger HDD (120 or 160) is better than the 9012's 80gb drive, but at least users getting MOXI 4.1 will have the option to increase.

Don't know about the 34xx, but for the 64xx, users are told to leave it on at all times. Some people have no problems with it being off/waking up, but many of the known issues are related to this. Firmware updates might fix these, though.

Overall, I like both boxes. The 9012 has better sw, the 6412 better hw and both have improvements in the works.

iGuide isn't smart enough to change tuners when you attempt to change the channel that's being recorded/watched. Instead, it'll give you two options: stop recording and change the channel or keep recording and don't change the channel. It's little things like this that make the MOXI and Tivo interfaces far superior for DVRs, IMO.

Are you saying that if you're recording one channel, there is no way to watch another?!!!

Are you saying that if you're recording one channel, there is no way to watch another?!!!

You can, you just have to cancel your channel change request, manually swap tuners, then change.

The newest firmware adds a third option (change tuners), but it just doesn't make much sense to me that it wouldn't change tuners by default. I think it's just a product of iGuide being a non-DVR product at its core.

It was an error. The wrong version made it to the Web. The correct version is up there now.

http://www.moxi.com/pdf/ug_cable_4-1.pdf


Thanks for getting this corrected so we can prepare for the release.

BC

You can, you just have to cancel your channel change request, manually swap tuners, then change.

The newest firmware adds a third option (change tuners), but it just doesn't make much sense to me that it wouldn't change tuners by default. I think it's just a product of iGuide being a non-DVR product at its core.

Yeah, that seems kinda' dumb. Must be tough on the wives. I know my wife could learn that, but her fears of technology make her reluctant to try new things. Necessity will bring her around, of course. It did with the Moxi. Now she's got it dialed and is totally hooked.

Thanks

I live in SE Kentucky. For years Charter had promised hd and never delivered. Then in September of 06 they sold this area to a small cable company called newwavecom out of Sikeston MO. They promised hd by the end of the year or the begining of 07. Unlike Charter they delivered installing hd this past december. With hd came the moxi with version 4.1. Mated with a Samsung dlp, high def is unbelievable! No I have not yet bought an external hard drive. Although I do have a birthday coming up and a wife who keeps asking what do you want for your birthday? I may now have an answer :D

Yeah, that seems kinda' dumb. Must be tough on the wives. I know my wife could learn that, but her fears of technology make her reluctant to try new things. Necessity will bring her around, of course. It did with the Moxi. Now she's got it dialed and is totally hooked.

Thanks

Same here.

Heck, I had a hard time finding the "swap" button (located among the non-functional PIP section of the remote) and had to go online just to figure out it was used to swap tuners, not PIPs :)

Sorry if this is a stupid question but is it possible to send your Moxi to another location to be updated to 4.1 and then sent back to a cable system that is still using 3.2?

I live in SE Kentucky. For years Charter had promised hd and never delivered. Then in September of 06 they sold this area to a small cable company called newwavecom out of Sikeston MO. They promised hd by the end of the year or the begining of 07. Unlike Charter they delivered installing hd this past december. With hd came the moxi with version 4.1. Mated with a Samsung dlp, high def is unbelievable! No I have not yet bought an external hard drive. Although I do have a birthday coming up and a wife who keeps asking what do you want for your birthday? I may now have an answer :D


If you are going to record HD you will need your wife to get you a 300GB HDD for your birthday.

Sorry if this is a stupid question but is it possible to send your Moxi to another location to be updated to 4.1 and then sent back to a cable system that is still using 3.2?

Although others may be more qualified to answer this, I'll give it a try since no one has answered it so far.
I believe your idea won't work because your Moxi box won't get recognized on the other cable system (i.e. different head network office). This explains why when techs install these boxes they need to call up the local office from your house and relay the box ID number to activate it over the specific network.
Now if you really wanted to try and experiment, you could try sending your box away, try to get the local company to activate it there (presumably for some sort of fee) and download 4.1, and then get it back and reactivate it on your home network, but even then I see a couple of issues:

1. Somehow assuring both cable networks that the box isn't stolen when you try and get them to activate it
2. I'm just speculating here, but perhaps a 4.1 box (tweaked by another local cable company) just might not work on a 3.2 network of your local cable company

Hi!

I'm on TimeWarner in SoCal CA (Manhattan Beach). I've had a moxi here for almost 10 months, and it just started pixelating, on all channels, to an unwatchable point.

I've been on hold with TimeWarner for 55 minutes now (love how phones tell how long you've been on). I've checked the cables, rebooted the Moxi, no change.

Does anyone know why pixellation like this occurs and if there's anything I can do to fix it?

Thanks!

-JR

If you are going to record HD you will need your wife to get you a 300GB HDD for your birthday.

The 300gb is for babies. Now this is what you need!! Get me and NonTech one while your at it :eek:

http://www.shentech.com/381382sn.html

Yes.........1 whopping terabyte of storage. Oh my!!!
A mere $3500 greenbacks

The 300gb is for babies.

That wasn't a "Pumping Iron" paraphrase by chance, was it?

Just out of curiosity, does Charter do their Moxi software testing in one location or does each Division/City/headend do their own tests? I don't know a lthe specifics about how Charter conducts its tests. It’s common for cable companies to test new technologies in multiple markets and headend configurations because there are significant variations in the technical environments of different markets.

While I can talk generally about practices of cable operators, Digeo is not at liberty to discuss details of our partners' businesses.

The 300gb is for babies. Now this is what you need!! Get me and NonTech one while your at it :eek:

http://www.shentech.com/381382sn.html

Yes.........1 whopping terabyte of storage. Oh my!!!
A mere $3500 greenbacks

You could.....however, you could get 7 of these (http://www.compusa.com/products/product_info.asp?pfp=BROWSE&N=200112+502503&Ne=502457&product_code=343434&Pn=My_Book_Pro_Edition_II_1TB_Hard_Drive) (for 7TB of storage) for the same price instead.

You could.....however, you could get 7 of these (http://www.compusa.com/products/product_info.asp?pfp=BROWSE&N=200112+502503&Ne=502457&product_code=343434&Pn=My_Book_Pro_Edition_II_1TB_Hard_Drive) (for 7TB of storage) for the same price instead.


How long will it take the price to drop 50%? :D

Hi!

I'm on TimeWarner in SoCal CA (Manhattan Beach). I've had a moxi here for almost 10 months, and it just started pixelating, on all channels, to an unwatchable point.

I've been on hold with TimeWarner for 55 minutes now (love how phones tell how long you've been on). I've checked the cables, rebooted the Moxi, no change.

Does anyone know why pixellation like this occurs and if there's anything I can do to fix it?

Thanks!

-JR

JR-

I had something similar happen with mine but it was only a few channels. It turned out to be a bad cable. (I think it got smashed and that did just enough damage to mess with the signal.) Did you try swapping your cable with a different one?

quick question on the hard disk drive. How much disk space do you need to store an hours worth of hd content? I can pretty much figure what I need/want based on that.

quick question on the hard disk drive. How much disk space do you need to store an hours worth of hd content? I can pretty much figure what I need/want based on that.

Well, put it this way, I can usually get about 5-HD movies (avg. 1.5 hrs. each) on the 80G Moxi if there's nothing else and nothing scheduled to record. Figure that a solid 10Gs of that are for systems so it's more like 70.

I would figure about 9GB for 1 hour of HD recording on the Moxi. It will be a rough number, but should be fairly close.

That wasn't a "Pumping Iron" paraphrase by chance, was it?

It certainly was!

Now were showing our age :eek:

It certainly was!

Now were showing our age :eek:

That was one of the best scenes in that flick

Paraphrase

Interviewer: "So, Arnold, what kind of nutrition do you get? When you get up in the morning do you have a big glass of milk?"


Arnold: (In your best Governator voice)

"Milk is for babies...

When you become a man you have to drink beer!"


O.K., I figured 8,182 posts, one little chuckle wouldn't hurt.

Carry on.

When you become a man you have to drink beer!"


I'd settle for '4.1' proof right now!
or is it Proof OF .... ..?

BC

I'd settle for '4.1' proof right now!
or is it Proof OF .... ..?

BC

I'll drink to that

Just in case anyone was looking for a bargain;
Tonight bought a 400GB 7200 rpm 16mb cache seag..te at a member
club for under 130. They are closing out the 2006 models.
Was a local store/Manager special.
Now need something to hook it too :eek:

BC

Just in case anyone was looking for a bargain;
Tonight bought a 400GB 7200 rpm 16mb cache seag..te at a member
club for under 130. They are closing out the 2006 models.
Was a local store/Manager special.
Now need something to hook it too :eek:

BC

Nice work!

Too bad I just bought a couple WDs. Couldn't be happier, though.

Nice work!

Too bad I just bought a couple WDs. Couldn't be happier, though.


We just need something to hookem up to, RIGHT?

BC

We just need something to hookem up to, RIGHT?

BC

Well, actually, I bought them for my laptop. I would have bought 2 of those, though had I seen this.

I'm trying not to think about the fact that I don't have the new firmware yet and don't trust that it will so I can't buy another HDD until I'm sure I can use it.

Who knows, might get those new boxes soon.

Good luck on getting to hook yours up, though.

Well, actually, I bought them for my laptop. I would have bought 2 of those, though had I seen this.

I'm trying not to think about the fact that I don't have the new firmware yet and don't trust that it will so I can't buy another HDD until I'm sure I can use it.

Who knows, might get those new boxes soon.

Good luck on getting to hook yours up, though.

20 years from now we'll have today's harddrives mounted/hanging from the
wall like the trappers hung pelts!
And the Charter/Moxi firmware saga will be long forgotten .

Now for that 4.1 brew!


BC

20 years from now we'll have today's harddrives mounted/hanging from the
wall like the trappers hung pelts!
And the Charter/Moxi firmware saga will be long forgotten .

Now for that 4.1 brew!


BC

I have a 300gb external collecting dust. I also have about 2 tb of internal HDDs and a handy dandy IDE-USB adapter. If I recall correctly the 4.1 will require 7200 rpm and 8mb cache so some of the old internal drives won't work. None the less...I am ready to go.

I am still not holding my breath waiting

I also have about 2 tb of internal HDDs and a handy dandy IDE-USB adapter.

The adapter looks like a good way to go.
Is it an IDE only or will it accept SATA?
How do you 'enclose the HD or is it necessary(dust etc)?

While awaiting 4.1 we should get some use from the usb on MOXI.
Especially after turning down the heat to pay for the Terabyte drives!

http://www.usbgeek.com/prod_detail.php?prod_id=0356

:D


BC

I use the USB ports on my Moxi to charge my PS3 controllers. :D

BC

I do not have the 4.1 update in my area. I only have 160gb of storage on my Moxi. I record mostly highdef. It fills up fast. I needed an alternative so I could archive all the highdef content I wanted to view.

I hacked 2 DVDRs. One in my theater and one in my bedroom. I externalized the HDD from the DVDR connected by IDE to an external hard drive tray here http://www.geeks.com/details.asp?invtid=GN210-BLK&cat=CAS. Any 5" internal HDD will fit. It sits on top of my DVDR. It looks good. It runs cool and quiet. It is inexpensive. I have a bunch of internal HDDs as I noted above. You could pick up a WD 250gb internal IDE HDD @ newegg with an 8meg cache/7200rpm for~$65. I swap out the HDDs from room to room.

The material is archived from the Moxi @480i. Have you seen highdef recorded @480i? I think it rivals the PQ of a commercial DVD. I have a fairly large library of material and its growing. Burn to disc if you desire but I like just swapping out the HDDs. Audio is not as good though. Many other options exist but this works well for me.

I just had to switch from my InFocus 4805 to a backup InFocus X1.

I can't get the Moxi to display anything though the projector. Is there anything special I need to be doing? I'm trying to hook up though the X1's computer/component adapter.

Thanks

I just had to switch from my InFocus 4805 to a backup InFocus X1.

I can't get the Moxi to display anything though the projector. Is there anything special I need to be doing? I'm trying to hook up though the X1's computer/component adapter.

Thanks

Are going Moxi to the projector by component?
Does the X1 do 720p,1080i/p?
When you say "computer/component adapter" are you talking about VGA or what?
How was your 4805 connected?
Its the same Moxi, right?

Is it possible to have three tv's connected so recorded programs can be accessed from any of them? I currently have a moxibox and moximate, but would like to add a third tv. What's the best way to accomplish this? I have Charter.

Is it possible to have three tv's connected so recorded programs can be accessed from any of them? I currently have a moxibox and moximate, but would like to add a third tv. What's the best way to accomplish this? I have Charter.

This is my solution. I have the Moxi in my theater, the Mate in my family room and archived material from the Moxi on an external HDD viewable in my bedroom. As I have noted here..http://www.avsforum.com/avs-vb/showthread.php?p=9601179&&#post9601179

You can not just split the coax and run to another room. The only other options would be firewire transfer to a PC but this would limit you to unencrypted material or DVHS from firewire and that ain't cheap but is 5c able!

Edit. One other thought. I suspect you run Moxi to TV by a component cable connection. You could also possibly run svideo out of the Moxi to another TV. Problems might be related to the length of the run. It could be kinda ugly. I am also not entirely sure that the Moxi outputs component and svideo @ the same time. You also would be stuck with the same program running in 2 rooms at the same time.

Here is a pic of my Moxi (right) and DVDR (left) with the removable externalized 250gb HDD in drive tray.

http://www.avsforum.com/avs-vb/attachment.php?attachmentid=74085&stc=1

Is it possible to have three tv's connected so recorded programs can be accessed from any of them? I currently have a moxibox and moximate, but would like to add a third tv. What's the best way to accomplish this? I have Charter.
You can view and control up to 5 TVs, at SD quality, from your Moxi using Channel Plus’ “All-In-One” Multi-room Video Distribution System, model 3025. I reviewed this system at epinions, and it is the setup I have used for more than 3 years from my Motorola HDTV cable box, and it works great. However, for high definition programs from the Moxi cable box, since this box does not convert HD to 480i for the composite output at all settings (MoxiGuy: this would be a nice capability to add to the Moxi box, especially the commercial version), you would not be able to see HD programs without changing the settings on the Moxi box. To see HD programs at SD, you would have go to setting and change the video output to 480i only, and depending on the shape of the screens on your other TVs, you may also have to change the wide screen setting.
Although I have been reading this thread for a long time (welcome back MoxiGuy), this is my first post, and therefore cannot give the full URL; however, if your are really interested, google epinions, and once on the epinions web site, search using these words: Channel plus 3025.
Waiting for Charter to give us 4.1.

Had a real charter field tech (not a sub-contractor) out to the house (St. Louis Mo area) on Saturday to replace my moxi with the "newer version" with the latest software update. What a joke....as I thought they didn't have a replacement and the "newer version" was the new moto dvr. The tech even called it the new moxi. LOL! Anyway..he said I wouldn't like it because of the menu system and it has lots of bugs so far. Instead of giving me the new box, he just re-ran some new lines because I was having signal issues and told me to stay with the moxi I have to see if it keeps having the audio clipping/pixilation problems. I asked him about the 4.1 software update but he didn't have any clue. He did say that charter is not giving out any more moxis to new customers and they will all be getting the new moto dvr. He said they will only give moxis out to people who already have a moxi and are experiencing problems. Even then, they don't have many around to replace with. I asked him if they are phasing out the moxis and he said they'll be around as long as they stay running but no new customer is getting them. He said they will not be actively replacing moxis until they have to. He said he likes the moxi better than the new moto. I guess the only hope is that charter will release 4.1 with external storage.... SOON!

He said he likes the moxi better than the new moto. I guess the only hope is that charter will release 4.1 with external storage.... SOON!

I Agree.

Lets get the show on the road, Charter!

BC

I Agree.

Lets get the show on the road, Charter!

BC


I hate to sound all 60's, but maybe we should plan a demonstration. Pick a date and get everyone on this thread who is charter (and anyone else you know that will do it ) and call Charter and bitch about the lack of the 4.1 update and demand to know when it will be out. We should all threaten to move to Direct TV too.

If nothing else we could clog up the phone system.

399.00 AR. 1 TB external drive tonight @ 10pm

http://www.compusa.com/adproducts/product_info.asp?pfp=ADPRODUCTS&No=40&N=500458+200454&Ns=display%5Fprice%7C0&product_code=338299&Pn=OneTouch_III_Turbo_Edition_1TB_Hard_Drive_Array#ts

Had a real charter field tech (not a sub-contractor) out to the house (St. Louis Mo area) on Saturday to replace my moxi with the "newer version" with the latest software update. What a joke....as I thought they didn't have a replacement and the "newer version" was the new moto dvr. The tech even called it the new moxi. LOL! Anyway..he said I wouldn't like it because of the menu system and it has lots of bugs so far. Instead of giving me the new box, he just re-ran some new lines because I was having signal issues and told me to stay with the moxi I have to see if it keeps having the audio clipping/pixilation problems. I asked him about the 4.1 software update but he didn't have any clue. He did say that charter is not giving out any more moxis to new customers and they will all be getting the new moto dvr. He said they will only give moxis out to people who already have a moxi and are experiencing problems. Even then, they don't have many around to replace with. I asked him if they are phasing out the moxis and he said they'll be around as long as they stay running but no new customer is getting them. He said they will not be actively replacing moxis until they have to. He said he likes the moxi better than the new moto. I guess the only hope is that charter will release 4.1 with external storage.... SOON!

That's weird. I wonder how area-specific it is. I live in Los Angeles and I just ordered Charter HD cable with an HD-DVR box and got it a week ago, and they gave me a Moxi box. Over here they said they were just phasing out the SA8300HD and replacing them with the Moxis, so maybe they are on a different schedule from the rest of the country or something. But it doesn't have 4.1 and my only big complaint with the whole thing is the responsiveness of the interface. Also, besides Favorites, I wish you could make more sub-categories. There are way to many channels to page through, and while I appreciate the Movies, News, and Kids groupings I wish I could setup some of my own. Maybe a Travel/Food category, etc.

If nothing else we could clog up the phone system.
I don't think they need any help with that. :D

I'd call.

How do you tell your firmware version number? I called tech support the other day, and the girl downloaded an upgrade as we spoke on the phone. The boot up Moxi screen looked different and I have this category called "ticker" now that I don't think I had before.

BTW, this MOXI box is a little loud with the fans and all, is it normal to hear on low TV volume? Sounds a little like my fridge. I put some place mats underneath it, but that only helped a little. The tech girl said my temp was a normal 98.6 degrees, just like normal for humans I think. She could tell that from her computer, wow. Everything else seems fine I guess. I got a used MOXI, pretty clean except for a few scratches on the top.

I had to be put on a waiting list to get the "newer" Motorola that supposedly has HDMI support and a larger hard drive, and no loud fan. The menu on the newer ones are different like my current HD only (no DVR) box I have. Anyway, I am in Ventura County, CA and have TimeWarner.

I'm sorry that I can't give you a definitive date for the rollout of 4.1 in the Charter systems. But I can assure you that that it's a when question, not an if question. Testing and preparation for the roll-out are continuing.

Dates can slip for a number of reasons. Many of them may not even directly concern our product but other issues competing for time and attention. I went through this with you during some previous Moxi updates. I got out of the forecasting business after a couple of incidents where I announced a date only to have to retract.

I think we'll all find out definitively within a day or two of each other.

If I were managing a customer service group, I'd want everyone focused on being able to support the product that's currently out in the field and not spending a lot of cycles on what's coming down the pike. This is speculation on my part, but I'd guess that some of the reps and techs are as eager as you are to find out about future products, and they may trade snippets and rumors just as the members here do.

I wouldn't put a lot of stock in any of these rumors and I wouldn't get my hopes up when you hear a tech or phone rep or even a supervisor announce a date. There are just too many reasons why these dates slip.

It does not take all these man hours in the labs to test something that is already been released and obviously working in other cable company system. The fact is, this whole process is a joke, they are still operating like it's 1980's when the customer had no way of looking anything up or interacting with each other to expose their gross laziness and incompetence.

My experience working in the tech industry is people sitting around picking thier noses and drinking some weird bottled drink that just came out while watching youtube, playing some online games, surfing ebay, and in some cases porn sites. The only thing comparable is road construction, but at least someone is doing something, while others with tenure watch.

As far as what you'd do if you were a manager, how long does it take to post AT LEAST a guestimate or at least an official intention to release the 4.1.

Everyone would really be ticked off if they knew what critical bugs were found (if any) during all the hundreds of man hours. Most likely, it will be rolled out just like it was presented to them.

How do you tell your firmware version number?...
Simultaneously press and hold the MENU and OK buttons on the front of the box (not the remote) for about four seconds. Use the arrow keys to navigate through the menus, and press Moxi to exit. Check out the FAQ (link in my signature below) for more info.

Simultaneously press and hold the MENU and OK buttons on the front of the box (not the remote) for about four seconds. Use the arrow keys to navigate through the menus, and press Moxi to exit. Check out the FAQ (link in my signature below) for more info. Cool, thanks. Looks like I have version 3.23.

How loud are the average fans on the MOXI? Do you hear yours when TV is on low volume?

:p I hate to sound all 60's, but maybe we should plan a demonstration. Pick a date and get everyone on this thread who is charter (and anyone else you know that will do it ) and call Charter and bitch about the lack of the 4.1 update and demand to know when it will be out.
If nothing else we could clog up the phone system.

I don't know about calling someone that is possibly purposely clueless.
BUT if the root is the H.E. areas;
We could do a group 'ping' for updates:)
Just a little nudge to let 'em know we're here.

If there was a way to send a message?

The 60's,

MAYBE a Morse code query/ :p

..--.. (QUERY)
.-- . / .-- .- -. - / ....- .-.-.- .---- (We Want 4.1)
.-.-.- (Full Stop)

http://morsecode.scphillips.com/jtranslator.html

Maybe someone could create a midi file to send!
:D

BC

How loud are the average fans on the MOXI? Do you hear yours when TV is on low volume?


I only hear mine when everything is off.

I only hear mine when everything is off.

Ditto.

My DVDR is louder when its running. Remember, it is also dependent on many other variables...location, size of room, materials (walls and floors), entertainment center placement...etc..

I can hear it when everything else is turned off and there is no other noises. But it is not loud and tolerable even in that situation.

How loud are the average fans on the MOXI? Do you hear yours when TV is on low volume?


I can't hear the fan on my Moxi at all, even with everything off.
Yes it is running, as I can feel the air come out the back. ;- )

I have had it since November 2004 with no problems.

Just out of quriousity: what do you guys with the old software hope that 4.1 will change?

Just out of quriousity: what do you guys with the old software hope that 4.1 will change?

There are a few major enhancements:
1. GUI is much faster
2. Support for external hard-drives
3. Ability to navigate by time across groups of channels instead of just one

John

Just out of quriousity: what do you guys with the old software hope that 4.1 will change?


The biggest for me is the external HD support.
Of course the user adds the external drive at their expense.

Other than the extra HD capacity, and some increased speed etc of the menus, 4.1 does not mean too much as I have not used 4.1 yet.

IMHO The Moxi platform was built when 80gb was more expensive and the need for HD archiving was lower.
Now many channels/programs are HD so unless you record in SD the 80gb drive capacity is too low.

BC

I can't hear the fan on my Moxi at all, even with everything off.
Yes it is running, as I can feel the air come out the back. ;- )

I have had it since November 2004 with no problems.

Same here, sounds like the ball bearings are going bad on the fan motor.

It does not take all these man hours in the labs to test something that is already been released and obviously working in other cable company system.


I forgot to mention during all my ranting that during all this alledged lab testing, they have just about finished building three houses in my sub division. That says a lot about how ridiculous the timeframe is here.

There are a few major enhancements:
1. GUI is much faster
2. Support for external hard-drives
3. Ability to navigate by time across groups of channels instead of just one

John I agree, based on postings here that those are the top three. Other high-value improvements are:
Disk capacity meter
"See All Times" option throughout the guide
Record by timeslot. (useful when a show is broadcast multiple times a day).

We could do a group 'ping' for updates:)
Just a little nudge to let 'em know we're here.

I think that may be worth a try. If we all begin forcing the updates every day before we leave for work, etc. Maybe someone in the tech area will be alerted. We'll call off our 'strike' when we get the 4.1.

Then again they may just keep playing solitaire as normal. :D

I'm sure you've gone thru this question before, but what the heck. How can I record a show to videotape that I've already recorded on my Moxi? If you can give me the dummies version that would be great. :)

I'm sure you've gone thru this question before, but what the heck. How can I record a show to videotape that I've already recorded on my Moxi? If you can give me the dummies version that would be great. :)
The quick version is rca cable--left right (sound) and video--out from the moxi and into the vcr.

It will record in standard, not hd on the vcr.

Gary Einstein

...It will record in standard, not hd on the vcr...
And, in relation to the above statement, if the program you want to archive is in HD (720p or 1080i), you will need to make sure that ONLY 480i is selected under HDTV Set-up menu on the Moxi during the transfer. And you may want to select either Cropped or Letter-box mode under the Widescreen menu, depending on the program and how you want it to appear on the tape.

Are going Moxi to the projector by component?
Does the X1 do 720p,1080i/p?
When you say "computer/component adapter" are you talking about VGA or what?
How was your 4805 connected?
Its the same Moxi, right?

Thanks for the reply. I'm still am unable to get my InFocus X1 to display the Moxi signal.

To answer your questions, I believe the X1 is compatable 480i, 480p, 720p and 1080i

Here is what the InFocus web site says about connecting an HDTV source:

"Yes. The projector will display HDTV (720p, 1080i) and scale to 800x450. Please note that HDTV is only supported via the Computer In input."

I'm going through the computer in and still not able to get a signal. Any thoughts?

Thanks for the reply. I'm still am unable to get my InFocus X1 to display the Moxi signal.

To answer your questions, I believe the X1 is compatable 480i, 480p, 720p and 1080i

Here is what the InFocus web site says about connecting an HDTV source:

"Yes. The projector will display HDTV (720p, 1080i) and scale to 800x450. Please note that HDTV is only supported via the Computer In input."

I'm going through the computer in and still not able to get a signal. Any thoughts?

Like others, I'm still not sure what your "computer in" plug is -- DVI? VGA? If its VGA I dunno how you're gonna get an HD picture. From what you stated about the web site, I would put the HD outputs of the Moxi on 720P and 1080i only. Actually I 'd just try 720P only at first to see what you get. I'd also run it from the DVI output too, not the component. But let us know what kind of input the "computer in" is please :)

Thanks for the reply. I got it working.

I had to change the HDTV settings in the Moxi to 720p and 1080i like you said. It worked fine after that (I had all of them selected before).

On the 4.1 update-- is it available through various cable co's or not available at all? Sorry but I could not find myself reading 20+ pages.

On the 4.1 update-- is it available through various cable co's or not available at all? Sorry but I could not find myself reading 20+ pages.4.1 has been released to cable operators for their testing, validation, and release to their customers. Some of the regional operators have already deployed it to customers. We expect that Charter will be next to deploy. I don't have a date for that. Currently, the only way that customers can get software updates for Moxi is through their cable operators.

The process is under central control. There's no way to coax the release from the home end before the operator is ready to deploy it.

At CES, Digeo announced plans to offer new Moxi boxes directly to consumers at retail. When Digeo has a direct customer relationship with consumers, then new software updates can be distributed directly from Digeo.

4.1 has been released to cable operators for their testing, validation, and release to their customers. Some of the regional operators have already deployed it to customers. We expect that Charter will be next to deploy. I don't have a date for that. Currently, the only way that customers can get software updates for Moxi is through their cable operators.
MoxiGuy -

Can you give us some insight into what might take a cable company so long to deploy a new release? I'm not asking you to name names -- I just wonder why it takes so long for some (most) of these cable companies. I know you said "testing and validation" but what does this usually entail?

And do they ever find problems that Digeo has to fix? Is all this testing time well-spent, or should they have just released the version and be done with it?

Thanks!

-Dan

4.1 has been released to cable operators for their testing, validation, and release to their customers. Some of the regional operators have already deployed it to customers. We expect that Charter will be next to deploy...
Any insight into whether Time Warner Cable (former Adelphia) systems will be releasing 4.1? Are they even testing it?

MoxiGuy -
Can you give us some insight into what might take a cable company so long to deploy a new release?I don't have any specific information about what particular companies do in testing. The smaller independents generally have a single consistent technical environment to test against. The national operators were built through mergers and acquisitions, so there are more variations to test against. That's the primary reason that the independent operators have been able to deploy more quickly.

As for whether things are uncovered that Digeo has to attend to, again, I have no specific information about the current test cycle, but it typically happens during software testing.

Any insight into whether Time Warner Cable (former Adelphia) systems will be releasing 4.1? Are they even testing it? Sorry to say I don't have any information on that.

Gotta love Charter. I sent in an e-mail to their Support line asking when the 4.1 release was expected. I got back an auto-reply of the top frequently asked questions for MOXI boxes, ending with "If this e-mail did not answer your question, call 1-888-GET-CHARTER." You'd think they'd try to answer more questions usefully over e-mail to reduce the load on their phone lines. Oh well. I guess that was too much to expect.

Yeah, the last time I emailed Charter's "Quick Reply" email system, it took them over 2 weeks to reply. As it turns out, I guess an Internet Service Provider like Charter isn't into using internet to answer questions. Should have known better I guess, stupid me.

Hello,

Has anyone had problems with their BMC9012 shutting down and not rebooting even after turning the power back on (unplugging and plugging the power cord)? The front panel LCD display is off and except for the fan it doesn't look/sound like the system is on.

I'm in the former Adelphia region and a call to TWCable tech support was useless. The 3 people I talked to were clearly not familiar with the system and the only suggestion was to take it to the local office for a replacement... I definitely don't want their new SA DVR!! I definitely want to keep my Moxi system!

Any suggestion is greatly appreciated!

--LAMoxiFan

Hello,

Has anyone had problems with their BMC9012 shutting down and not rebooting even after turning the power back on (unplugging and plugging the power cord)? The front panel LCD display is off and except for the fan it doesn't look/sound like the system is on.

Any suggestion is greatly appreciated!

--LAMoxiFan

Is it overheating?
From SPL Moxi
http://splmoxifaq.googlepages.com/FAQ.htm

"Overheating warning message and/or frequent erratic behavior


If you have frequent, recurring problems, such as freezes or other erratic behavior, it is possible that your Moxi is overheating, as they seem to be relatively susceptible to this. There is a CPU Temperature entry in the OSD menu. Typical readings seem to be about 32-52˚C. The "overheating" messages pop up when the CPU temperature value reaches about 65˚C, and the Moxi will automatically shut down if the temperature remains too high. According to Motorola, cabinet installations must have no doors or have open airflow. In addition, you are supposed to keep the Moxi away from other heat-generating components and have at least two inches of clearance on the top, sides, and back. Open space in the back is probably particularly important, since there are outlets there for the motherboard and power supply cooling fans. Make sure your unit has enough air flow to keep it cool. It may also help to occasionally dust or vacuum out the vents on the back."

At CES, Digeo announced plans to offer new Moxi boxes directly to consumers at retail. When Digeo has a direct customer relationship with consumers, then new software updates can be distributed directly from Digeo.

Hi MoxiGuy,

Any idea when the retail version will be available?
Cost?
Does it have an ATSC tuner? Please say yes. If the answer is no then how do you expect to compete with Tivo3?

I am very interested in the retail version. Then my only headache will be with cable cards from the clueless cable co. All other support will come directly from Diego

BeeCee,

Thank you for the reply and for the FAQ link!
Overhaeting might have been the cause for the box to shut down however it's on an open tv stand with lots of ventialtion. I kept the system unplugged for a while in case it was a overhaeting problem but it still doesn't turn on except for the fan.
This is the first time anything like this has happened in over 2 yrs I've had the system.

THanks!
--LAMoxiFan

BeeCee,

Thank you for the reply and for the FAQ link!
Overhaeting might have been the cause for the box to shut down however it's on an open tv stand with lots of ventialtion. I kept the system unplugged for a while in case it was a overhaeting problem but it still doesn't turn on except for the fan.
This is the first time anything like this has happened in over 2 yrs I've had the system.

THanks!
--LAMoxiFan

2 years is a long run for a Moxi. You have few options but get it replaced. My first only lasted a year, so I'm on my second one now.

BeeCee,

Thank you for the reply and for the FAQ link!
Overhaeting might have been the cause for the box to shut down however it's on an open tv stand with lots of ventialtion. I kept the system unplugged for a while in case it was a overhaeting problem but it still doesn't turn on except for the fan.
This is the first time anything like this has happened in over 2 yrs I've had the system.

THanks!
--LAMoxiFan


Did the box feel HOT when it 1st happened?
It maybe a simple case or resetting the MOXI or a stuck/loose connection etc.
Possible caused by the heat.

You could try, while unplugged, GENTLY 'dropping the unit a 1/2 inch or so to
jar whatever is stuck or not seated correctly.
It does have a Mo Bo so things can work loose like a regular computer.

If that fails black_macleod's suggestion is correct IMHO.

BC

MoxiGuy... will the 4.1 update address the pixelation/choppyness issues with the 1394 output of recorded unencrypted HDTV shows?
And will cable companies (Charter) advertise or support external USB drives?

Just read this article (link) (http://www.twice.com/article/CA6410712.html?industryid=23099) on the retail Moxi, and I'm confused. The article talks about two versions:

Digeo will look to sell consumers a pair of devices — one using digital CableCARDs and one supporting only in-the-clear QAM digital cable channels.

The article goes on to say that the first device will have two tuners and support cable card slots, while the second device - the "Home Cinema Edition" will have an ATSC tuner, but no cable card slot (only in the clear QAM supported). So if I'm reading this right, one box has cable card, but no ATSC tuner, the other box has ATSC tuner, but no cable card? Does this make sense to anyone? With all the retransmission standoffs going on right now, one of my main reasons for looking at the Tivo Series 3 is so that I can have an OTA tuner. I think Digeo is seriously missing the boat if they don't include cable card and ota tuners in the same box.

Just read this article (link) (http://www.twice.com/article/CA6410712.html?industryid=23099) on the retail Moxi, and I'm confused. The article talks about two versions:



The article goes on to say that the first device will have two tuners and support cable card slots, while the second device - the "Home Cinema Edition" will have an ATSC tuner, but no cable card slot (only in the clear QAM supported). So if I'm reading this right, one box has cable card, but no ATSC tuner, the other box has ATSC tuner, but no cable card? Does this make sense to anyone? With all the retransmission standoffs going on right now, one of my main reasons for looking at the Tivo Series 3 is so that I can have an OTA tuner. I think Digeo is seriously missing the boat if they don't include cable card and ota tuners in the same box.

DITTO!!!!!!!! It just has to have..

1)An ATSC tuner for OTA-HD recording
2)Multistream (or bidirectional or internet accessing or more than one unidirectional cc input) cable cards to support recording multiple encrypted transmitted show, allow PPV/OD and program scheduling
3)External HD support

Or else you might as well buy the Tivo3 or switch to satellite

Agreed ... that would make little sense in today's marketplace.

Just read this article (link) (http://www.twice.com/article/CA6410712.html?industryid=23099) on the retail Moxi, and I'm confused.
If this article is an actual indication of where Digeo is going with the retail Moxi, then it looks like it is doomed to fail before it ever hits shelves. There are so many things wrong with the designs as stated in the article. The obvious is the already mentioned disparate versions, one with cable card and no ATSC, one with ATSC, but no cable card. The reasoning is even worse. Cable cards for PC's are only available for Vista?? If you are going to be innovative with the product, then be innovative. Write the drivers (or make a strategic alliance to do it for you) so that Linux (which will have the same hardware components as a Vista PC, just a different OS) can use a cable card.

Secondly, while the box will work with Multistream cable cards, I fear this box will essentially remain a single tuner device for some time to come. Just because it work's with multistream does not mean your cable op has to provide a multistream cable card. Are there any regulations that force them to do so? One slot = one uni-stream cable card = one tuner. Tivo S3 got around this by putting in two slots. Not elegant, but it works.

Why include a 5.1 amp in the Home Cinema edition? Anyone who is shelling out $800-$1000 (based off relative Tivo S3 pricing) for a HD capable DVR more than likely has an Amp that is far better than anything Digeo is going to put in. Nice idea, but destined to never be used by their target audience.

Now the good things (that I could find):
Multiroom distribution of HD signals
Multistream capable (but tempered by my statements above)

I love my Moxi and hope that I get 4.1 and it never dies and gets replaced by TWC, but if these are truly the plans for the retail version, there is no way I would consider buying one.

.

Agreed. My feelings also. Would like some feedback from the MoxiGuy. I assume (pray) this is NOT the final product and modifications will be forthcoming. If not then I would agree that the product as described will fail miserably. :(

FYI

I just left the West Bend WI office. They told me that Charter will no longer offer new Moxi's. All new DVR's will be Moto's. Current Moxi users can keep them until they die or they can trade them in immediately, she offered me one on the spot. I did not get the model number. However I did get a look at the manual and Q and A. The SATA port will be enabled in a future software release. No mention of the USB port, though the manual shows that USB drives can be hooked up. The interface looked like the one I had a few years ago on the non DVR Moto. They claim 20 hours HD recording. I assume this has the 160 gig drive. Now I wonder what to do, I would like more room then the Moxi has for recording, but I hear the Moto's interface is pretty crude.

Jasonvr,
The cable companies will support multi stream card. They are coming up against a wall. Any new cable boxes they buy starting in July must use the same cards that they make available to consumers who want to use their own equipment. This will also drive a faster adoption of two-way cablecard standard as the cable companies believe heavily that onDemand programming is a key advantage they have over satellite so without it any new boxes they put would not have that feature. So far the FCC has held firm on the dead line to big CableCo's and has only extended waivers on the deadline to a few smaller companies.

... but I hear the Moto's interface is pretty crude.
Same story in Madison, WI. Model is Moto 3416. Interface is not as pretty as Moxi but very fast and grid-based (TVGuide)- I would not call it crude. Does about the same stuff.

... I just left the West Bend WI office. They told me that Charter will no longer offer new Moxi's... Now I wonder what to do... Digeo's business relationship with Charter hasn't changed. Based on the contradictory statements that members have posted in this thread, I'm not convinced that the customer support and tech staff has the full picture.

Can anyone out there that is actually using 4.1 give an update on how well it works with the added storage? I for one am worried about bugs with recording to an external hard drive based on this boxes track record through my own personal experiences and may be the only one who can wait for 4.1 until it works (I still reboot the box every day to make sure everything records correctly, seems like every time I either forget or cannot, something gets missed).

Digeo's business relationship with Charter hasn't changed. Based on the contradictory statements that members have posted in this thread, I'm not convinced that the customer support and tech staff has the full picture.

Call me crazy but I believe MoxiGuy not Charter.

Digeo's business relationship with Charter hasn't changed. Based on the contradictory statements that members have posted in this thread, I'm not convinced that the customer support and tech staff has the full picture.

So people are lying about getting Moto boxes and not Moxis?

So people are lying about getting Moto boxes and not Moxis? No. I didn't say that.

It's clear that Charter is distributing Moto boxes. I'm just being cautious about projecting from limited data that this means that Charter is walking away from Moxi.

If this article is an actual indication of where Digeo is going with the retail Moxi...The article is an indication of direction, but it doesn't describe the destination. Digeo hasn't revealed the full feature set and pricing of these products.

One aspect that was hinted at without much detail is the plan to have Moxi serve as a "receiver" for Internet-based media. Moxi already has an IP connection for downloading EPG data and support services like Ticker. While we aren’t discussing partners or timeframes yet, you can expect to see future versions of Moxi offer relevant IP-delivered content and experiences (such as music, picture or movie services, or fantasy sports leagues, etc.). The product is aimed at giving the HD and home theatre customer a wider range of options.

I think the points you make are well taken, given the limited information that's been released so far. But look at it again when we've filled in more detail.

As for the M-Card (MultiStream CableCARD), I agree with thescrub. Cable operators have strong incentives to deliver it. They won't settle on a limited version of CableCARD that prevents them from delivering the full range of their services to their customers.

The Moxi Retail story is still unfolding. CES was just the prelude. Digeo wants your business. I'm confident they'll keep your requirements in mind as they bring these products to market.

Since someone else mentioned their Moxi shutting down or resetting I thought I'd mention I've had similar problems of late. 3 or 4 nights in the last two weeks I've come home and found the moxi box with flashing 00:00 on the front of the screen, but dimmer than normal. No picture or sound. A reset on the front had no effect, always had to unplug it and plug it back in. The first time I thought cool...the 4.1 update is happening, but after leaving it over night it hadn't changed. This is my second box, which I've had maybe a year. It was used when I got it though. I know Time Warner is making a lot of changes to their systems since the changeover from Adelphia, any way it could be related to my box crashing? This definitely isn't a heat thing, as it's clear on all sides, no cabinets.

MoxiGuy, will there be any indication on the box or tv when the update is occuring. Just curiuos so we don't mistake it for something else and reset the box in the middle. I can't imagine that being very good.

Since someone else mentioned their Moxi shutting down or resetting I thought I'd mention I've had similar problems of late. 3 or 4 nights in the last two weeks I've come home and found the moxi box with flashing 00:00 on the front of the screen, but dimmer than normal. No picture or sound. A reset on the front had no effect, always had to unplug it and plug it back in. The first time I thought cool...the 4.1 update is happening, but after leaving it over night it hadn't changed. This is my second box, which I've had maybe a year. It was used when I got it though. I know Time Warner is making a lot of changes to their systems since the changeover from Adelphia, any way it could be related to my box crashing? This definitely isn't a heat thing, as it's clear on all sides, no cabinets.

MoxiGuy, will there be any indication on the box or tv when the update is occuring. Just curiuos so we don't mistake it for something else and reset the box in the middle. I can't imagine that being very good.

The update will happen in the middle of the night, so unless you are a night owl, you won't be reseting the box. The quickest way to tell if you have the 4.1 (from what I've seen in the pdf) will be to launch the Moxi menu, goto Channels, and look to the right side where it shows the "On Next" shows, this will be changed to "Upcoming". If you see that, you should be on 4.1. There will be other things in the menus that will be different, like the external hard drive info, but this seems to be the easiest thing to spot quickly, it's what I've been watching for.

Digeo's business relationship with Charter hasn't changed. Based on the contradictory statements that members have posted in this thread, I'm not convinced that the customer support and tech staff has the full picture.I think it'd be a little odd for CSR/tech staff in three completely different Charter markets to have the exact same story. Maybe it's a conspiracy that all the CSR's from every Charter office have been secretly meeting together for the past two months (when a tech in my market first told me about the phase out) to make a story to destroy the business relationship between Digeo and Charter~ :rolleyes:

If Charter is really phasing out the Moxi (possibly so Digeo can concentrate on retail), why in the world would they release 4.1? I wouldn't be surprised if Charter dropped the possibility for the update completely, since why would you dedicate resources to a task like this if you really planned on fully phasing out the product within 7 months (the tech I spoke with said the full phase out of Moxi would be complete by September 2007)?

This a post in the Tivo community thread from a "Charter employee" addressing some questions users have with T3 and cable cards.

Its a long post but I have extracted the topic of Moxis you may find interesting.

Btw - Motorola has quit making moxi boxes and it's my understanding that Digeo is going to be releasing CableCard moxi boxes to the masses. The expected price is somewhere between $800 to $1000. Personally, unless they put much better analog and digital tuners in the boxes (and unless they speed up the interface and cut the fan noise!) I wouldn't give $200 for one. - but soon S3 won't be the only mainstream cablecard DVR (I think a few other companies make them, but they aren't major names.)

To see the name of the poster and to post your own questions to this "Charter employee" and also to see the entire post the quote was extracted from click here

http://www.tivocommunity.com/tivo-vb/showthread.php?p=4827083&&#post4827083

We might want to direct this guy over to our site so we can pick his brain

As always take it with a grain of salt...you never know who to believe

How long is everyone willing to wait for 4.1 before you get on the waiting list for a Moto box or switch to satellite? Or are you willing to live with the limited storage indefinitely to keep the Moxi?

I guess since we're building a house this spring/summer, I'll wait until we move to switch. But without 4.1, I will go to Dish, no question at the new place.