How long is everyone willing to wait for 4.1 before you get on the waiting list for a Moto box or switch to satellite? Or are you willing to live with the limited storage indefinitely to keep the Moxi?

To be honest. The 4.1 upgrade will be nice but it is not all that important to me. I really like my Moxi. I really don't like the technical support, or lack thereof, though. And if/when my Moxi bites the dust I shudder thinking about dealing with Charter again. Kinda sad

But the alternatives also have limitations and shortcomings....T3- ($$) and interface issues, satellite- weather and technical issues, etc..

Pick your poison!!!!!

I am sticking with my Moxi for now..but that could change at any time

How long is everyone willing to wait for 4.1 before you get on the waiting list for a Moto box or switch to satellite? Or are you willing to live with the limited storage indefinitely to keep the Moxi?

If I can't get the Moxi v4.1, or they take away my Moxi for whatever reason, I will not be staying with Charter. The 3416 interface is god awful, I refuse to use it.

Supposedly Directv will have around 100 HD channels this year. I assume they will be a compressed format, but should still be much better than looking at SD. So I guess I'll just have to force myself into the higher costs and go with them.

I like the Moxi BMC9012 but they are poorly designed units. The overheating issue is really bad. Even my old Intel Pentium-66 is built better and has better ventilation. Had one for a couple months and it cooked itself, had plenty of area space. Unit was really scratched & beat up in poor shape. Got a replacement unit..another Moxi. 80GB ahhh, wish while we are waiting for the newer non Moxi's they would put out 4.1. Ahhh well....BTW I am on TW.

Anybody out there with the new Charter Motorola box.......how does the SD picture quality compare to the old Motorola Moxi box. Mine (BMC9012) has always been sorely lacking in this area.

Thanks

If I can't get the Moxi v4.1, or they take away my Moxi for whatever reason, I will not be staying with Charter. The 3416 interface is god awful, I refuse to use it.

Supposedly Directv will have around 100 HD channels this year. I assume they will be a compressed format, but should still be much better than looking at SD. So I guess I'll just have to force myself into the higher costs and go with them.

My concern with satelite relate to PQ. Pages of complaints about signal breakup and weather issues. I don't know if I can live with that.

How long is everyone willing to wait for 4.1 before you get on the waiting list for a Moto box or switch to satellite? Or are you willing to live with the limited storage indefinitely to keep the Moxi?

Satellite is not an option for me (no line of sight, huge trees in the way), but there's no way I'm switching to the moto 3416. If Charter takes away the Moxi, I'll switch to either the Tivo Series 3, or the Moxi retail box (if available at a reasonable price with features similar to the Tivo).

Digeo's business relationship with Charter hasn't changed. Based on the contradictory statements that members have posted in this thread, I'm not convinced that the customer support and tech staff has the full picture.
Moxiguy, you are much appreciated here and an effective spokesperson for Moxi so please don't take my comments as argumentative or disrespectful. Keep in mind my comments are from just a guy out in the field, a regular consumer who only gets to see the end result as put together by Moto & Moxi and offered through Charter. In fact, I fully believe your statement that Charter's relationship with Moxi has not changed - which I think is THE problem.
Just a little historical perspective:
-Charter announced their intention to buy 100K Moxi's in about mid 2003.
-Moxi's actually started showing up through various cableco's by Fall 2004, including Charter.
-Charter announced it had placed 100K Moxi's in homes by Fall 2005.
-Shortly after that Charter started putting people on waiting lists for new Moxi's and generally restricting Moxi placements. My supposition is that they had placed all of the original order and didn't have any plans to make any big new buys.
-Moto 9000 is the only hardware platform that I know of Moxi running on and Moto quits manufacturing it, further substantiating why Charter has not bought any more and why there are waiting lists throughout 2006.
-Charter has started releasing a new DVR platform - the Moto 3416 which uses IPG interface (non-Moxi).
-Pretty much every other cableco has announcements and forum posts that verify this general timeframe and level of activity.

In summary, it looks like there were a bunch of Moxi announcements and cableco commitments in 2003, deploys throughout 2004 & 2005, stagnation in 2006 and retail plans for 2007. Beyond those initial 2003/2004 commitments I have seen nothing to indicate that Charter or any other major cableco made any additional commitments to Moxi.
Go back and look at the first few posts of this thread from 2004 and see that the major problems people had with the platform still exists today - storage, cablecard, heat, interface speed, etc. There have been no additional hardware platforms that support Moxi since the initial announcements in 2003. So yes, I agree that the relationship with Charter has not changed but I see NO evidence that Moxi is going to be a viable player in any cablco dvr rental market. Keep in mind I like the Moxi and wish I still had one that Charter made a commitment to.

Okay folks. I was over in the Tivo community site looking at the T3 and ran across a Charter employee. He has indicated that its the end of the road for Moxi and Charter. I invited him over to our forum and hopefully he will be available to answer a few questions in regard to the Charter Moxi controversy.

My post is here..http://www.tivocommunity.com/tivo-vb/showthread.php?p=4834169&&#post4834169

Satellite is not an option for me (no line of sight, huge trees in the way), but there's no way I'm switching to the moto 3416. If Charter takes away the Moxi, I'll switch to either the Tivo Series 3, or the Moxi retail box (if available at a reasonable price with features similar to the Tivo).

You and I are in the same boat. Look at the thread here http://www.tivocommunity.com/tivo-vb/showthread.php?p=4834169&&#post4834169 I am sure it will be of interest to you.

Someone Mention me?

We've been told in a release that Motorola has quit making the BMC9012 (or plans to in the near future) When I first received my evaluation DCT6416 it was phrased as we were looking into deployment with the I-guide migration of our other DCTs, then it suddenly became "Motorola's quit making them"

I know we've been plagued with a shortage of DVRs in the Southeast and I doubt we'll get DCT6416s fast enough to meet with demand. The sad thing in my market is we never even got to TOUCH the BMC9022.

While I didn't like the menu system of the Moxi, it was snazzy (though when someone in mgt deceided to take away our games I was very upset - it was said they would be put into a "premium" package for our DVRs, but they never came back) While it was a pain in the butt to channel surf like on a grid based menu, it was great for the living room where everyone gathers to watch what we've spent all week recording.

I also miss Moxi's "auto adjust" for when you fast forward... how it automatically adjust more to when you wanted to stop it and not to when it received the command. The 6416 does not have that... though it's different perk is a frame by frame mode that is very sweet and a BEAUTIFUL analog tuner

I've tied this account to my home email, I'll probably doing more of these forums in the evenings when I'm not playing Rappelz

Someone Mention me?

We've been told in a release that Motorola has quit making the BMC9012 (or plans to in the near future) When I first received my evaluation DCT6416 it was phrased as we were looking into deployment with the I-guide migration of our other DCTs, then it suddenly became "Motorola's quit making them"

I know we've been plagued with a shortage of DVRs in the Southeast and I doubt we'll get DCT6416s fast enough to meet with demand. The sad thing in my market is we never even got to TOUCH the BMC9022.

While I didn't like the menu system of the Moxi, it was snazzy (though when someone in mgt deceided to take away our games I was very upset - it was said they would be put into a "premium" package for our DVRs, but they never came back) While it was a pain in the butt to channel surf like on a grid based menu, it was great for the living room where everyone gathers to watch what we've spent all week recording.

I also miss Moxi's "auto adjust" for when you fast forward... how it automatically adjust more to when you wanted to stop it and not to when it received the command. The 6416 does not have that... though it's different perk is a frame by frame mode that is very sweet and a BEAUTIFUL analog tuner

I've tied this account to my home email, I'll probably doing more of these forums in the evenings when I'm not playing Rappelz

I opened my Games menu exactly once ... when it first appeared. I'd NEVER pay a premium for those, LOL. They are a joke really. Charter needs to start ramping up the HD Channels instead of wasting time with things like the games. I'll hold on to my Moxi until it dies - like my first one did. Guess I'm lucky I got a brand new replacement when I did.

Bring on 4.1!

Hi Charter James,
Welcome to the thread.
So any talk about the 4.1 firmware release date?
Is it going to happen or just a pipe dream?
Here in the midwest Charter has been passing out the 3416's.
Thanks

Unfortunately I have been tied up with I-guide transitions, VOD issues and our DAC upgrade to dig into the Moxi software 4.1 update, I'll have to get on the next conference call and see what the plan is. It's been my experience that Digeo puts out their revisions and tests them, we'll load them up in our Labs and test them and if that goes well we'll try one or two systems. St. Louis is often one of the first since they are near the labs and they can compare notes. We are very similar in configuration to St. Louis.

I will say this
Charter has no plans of dropping Moxi like a hot potato. given the controversy, I don't know if we'll see any additional boxes, I know we have a stock of them and what boxes we have we'll support until they are deemed end of life-cycle... which is usually until the servers running it die!

Unfortunately I have been tied up with I-guide transitions, VOD issues and our DAC upgrade to dig into the Moxi software 4.1 update, I'll have to get on the next conference call and see what the plan is. It's been my experience that Digeo puts out their revisions and tests them, we'll load them up in our Labs and test them and if that goes well we'll try one or two systems. St. Louis is often one of the first since they are near the labs and they can compare notes. We are very similar in configuration to St. Louis.

I will say this
Charter has no plans of dropping Moxi like a hot potato. given the controversy, I don't know if we'll see any additional boxes, I know we have a stock of them and what boxes we have we'll support until they are deemed end of life-cycle... which is usually until the servers running it die!

Your inputs appreciated :)
Please post any news on the 4.1 or Moxi that you discover.
Thanks again!

I just think it would be so strange if Digeo ended up distancing themselves from their relationships with cable companies in anticipation of entering the direct-to-consumer market. I mean, why in the world would they want to hinder the release of 4.1 to their biggest partnered cable company, when they will be able to make those customers pay for it upon Moxi's retail launch? Digeo wouldn't focus on their bottom line, that would be insanity.

With the whole "FCC mandated de-coupling of embedded security from cable set-top boxes" situation, Digeo is more interested in their profit margin and their ability to go directly to the consumer. They can't be pulling in much money from the 9.99 Charter customers are paying for Moxi boxes that have been recycled over the past 4 years.

I think it's quite obvious that the series of events are already laid out:

1. July 2007 - FCC ruling goes into effect
2. "The Moxi retail product offerings are planned to be available in the second half of 2007." - Digeo
3. Charter and other cable providers finalize phase-out of current Moxi units in circulation by the end of 3rd quarter 2007. (what I was told by Charter)

One last point. Digeo seems to have left out anything regarding continued service to cable providers in their statement of "Digeo's new corporate direction" on their website. In fact, they even said "Our cable operator-customers have already experienced the business benefits that come from offering a winning combination of advanced features to consumers." Notice the almost past-tense of "have experienced".

How long is everyone willing to wait for 4.1 before you get on the waiting list for a Moto box or switch to satellite? Or are you willing to live with the limited storage indefinitely to keep the Moxi?

I now own 3 tivos plus the Moxi (Yes, I'm an AV geek). Clearly the Tivo interface is way better than Moxi 3.x. Also, the ability to transfer recordings between my Family room, Kitchen and Bedroom is awesome.

However, my Family room has a beatiful 55" Sony LCD which Tivo just doesn't do justice for. I basically use the Moxi for live HD viewing and a very few special shows.

I'll probably wait quite a while before I switch at this point. $800 for the Series 3 which doesn't include transfer capability is too much, though I can't really fault them for their pricing- I'll bet the cost of manufacturing plus software development is at least that much per unit.

BTW- I'm really glad we have a Charter insider in the forum! Thanks for posting!

Edit: One item though- if Satellite really delivers on 100+ HD channels, I would seriously consider a switch.

Edit: One item though- if Satellite really delivers on 100+ HD channels, I would seriously consider a switch.

But what about the weather related issues with satelite. This is just unacceptable to me :(

I now own 3 tivos plus the Moxi (Yes, I'm an AV geek). Clearly the Tivo interface is way better than Moxi 3.x.

I disagree whole heartedly. I have a Tivo series 2 and a Moxi v3.2 and I absolutely hate the Tivo interface compared to Moxi. I really don't see how people fall in love with the interface on Tivo. I mean, while watching LiveTV, just try to channel surf up and down without changing channels. You can't, its horrid. You have to bring up an on screen guide which is slow as hell and obstructs your tv channel you are currently watching. Maybe I am not like most Tivo owners, I actually watch LiveTV.

Moxi > Tivo ... by far.

I have grown to appreciate the Moxi interface. I will be moving out of a Charter service area and into a Time Warner one, so I will have to wait for the retail boxes to resume my Moxi use. That is unless I get a Windows Vista box with CableCard support.... :)

Anyone have a Moto 3416 and successfully expand storage with an ext HD?

I have grown to appreciate the Moxi interface. I will be moving out of a Charter service area and into a Time Warner one, so I will have to wait for the retail boxes to resume my Moxi use. That is unless I get a Windows Vista box with CableCard support.... :)

Not necessarily. Which TWC region are you moving into? I am on TWC (formerly Adelphia) and I've got a Moxi.

I have grown to appreciate the Moxi interface. I will be moving out of a Charter service area and into a Time Warner one, so I will have to wait for the retail boxes to resume my Moxi use. That is unless I get a Windows Vista box with CableCard support.... :) I have TW Cable and just got my "Moxi" box last week. In my area, TW is out of the "newer" Motorola's.

Someone in our office had his Charter Moxi replaced by the Moto 6416. He is his mini-review

As you guys may have heard me talk about already, my Moxi died, and it got replaced by the new Motorola 6416 III DVR. According to the tech, Charter is phasing out the Moxi because they are having a lot of hardware issues, and replacing them with this model. Here’s what I’ve found so far with the new DVR



Pro’s:

The analog picture is MUCH BETTER. It looks just like a standard cable box. Yeah!!!

The guide is much quicker (because it’s the standard guide)

I believe the hard drive is bigger, but not really sure. I haven’t found the specs on the internet anywhere, so not really sure.

There is a hard drive meter, to tell you the percent used.

You can set recordings for a time window.

It’s a little faster to search for shows.

The recording options are right there when you setup a series to record (they’re part of the record series screen)



Cons:

The DVR isn’t as robust as the Moxi. There doesn’t appear to be a skip ahead feature, and no skip back (you do have an instant replay button, which goes back 7 seconds)

As much as I hated how slow the Moxi guide was, I miss the graphics. I guess I’ll get used to that.

The remote that comes with it is horrible.





That’s about it. Overall, it’s pretty darn cool.

But what about the weather related issues with satelite. This is just unacceptable to me :(
FWIW... I had DirecTV for several years (including some time in alaska where the weather was really awful) and the only time I've had weather issues is when snow stuck to the dish. Brushed it off and it was back to normal.

FWIW... I had DirecTV for several years (including some time in alaska where the weather was really awful) and the only time I've had weather issues is when snow stuck to the dish. Brushed it off and it was back to normal.

Why did you stop using satellite?

Why did you stop using satellite?
A couple of reasons...

1. I didn't like that I needed two cable runs for each DVR to be able to utilize dual tuners.

2. Finally lost it when they told me to get my locals in HD I'd have to get rid of the HD DVR I'd just paid $600 for and buy a new one capable of getting the new compressed HD signals.

I actually had them put my account in "suspended" status while I try out cable. If Charter doesn't get their act together and/or deploy the 4.1 upgrade by the time my suspend status is up, I'm going to switch back. I prefer the Moxi to the DirecTV DVR and I really like that I don't have to buy new equipment all the time but the limited drive space and Charter's god-awful support might be too much to take.

A couple of reasons...

1. I didn't like that I needed two cable runs for each DVR to be able to utilize dual tuners.

2. Finally lost it when they told me to get my locals in HD I'd have to get rid of the HD DVR I'd just paid $600 for and buy a new one capable of getting the new compressed HD signals.

I actually had them put my account in "suspended" status while I try out cable. If Charter doesn't get their act together and/or deploy the 4.1 upgrade by the time my suspend status is up, I'm going to switch back. I prefer the Moxi to the DirecTV DVR and I really like that I don't have to buy new equipment all the time but the limited drive space and Charter's god-awful support might be too much to take.

I really appreciate your input. You are in a unique position having utilized both cable and satellite.

Just got a letter today telling me two of the tiers are being renamed and DOUBLING in price from 5.00 to 10.00.

Just got a letter today telling me two of the tiers are being renamed and DOUBLING in price from 5.00 to 10.00.


When, Where?

We have a small change coming in mid March,
nothing about a price change.

Could 4.1 be coming with the changes for marketing?

BC

To the poster who said it makes no sense for moxi to release 4.1:

Moxi has released 4.1 I have had 4.1 since my first day of receiving the moxi box: December 12 2006. I have nothing to compare it too but I can tell you that the interface is very fast, there is a hard drive meter and you can hook up an external hard drive (I have not done so...yet) It just depends on where you live, but digeo/moxi have released 4.1

To the poster who said it makes no sense for moxi to release 4.1:

Moxi has released 4.1 I have had 4.1 since my first day of receiving the moxi box: December 12 2006. I have nothing to compare it too but I can tell you that the interface is very fast, there is a hard drive meter and you can hook up an external hard drive (I have not done so...yet) It just depends on where you live, but digeo/moxi have released 4.1

I know it's been in this thread before, but how do you know which version you have (where to look?)? I received my moxi box December 12, 2006 also. In California.

Thanks.

I know it's been in this thread before, but how do you know (where to look?) which version you have? I received my moxi box December 12, 2006 also. In California.

Thanks.


Look at the menu and see if there is a storage & Stats card
in the About Moxi category.
If you see this it is version 4.1.

Another way to check is push the MENU and OK button simultaneously
on the front of the Moxi, then scroll using the Nav arrows around the OK button.
The OK button is in the center of the larger Nav on the right.

There is a pdf file on the moxi web page as well.
Version 4.1 PDF (http://moxi.com/pdf/ug_cable_4-1.pdf)

BC

Not necessarily. Which TWC region are you moving into? I am on TWC (formerly Adelphia) and I've got a Moxi.

Raleigh/Durham area. While I complained about the Moxi a couple of weeks ago when I had problems recording 24 and Heroes at the same time, I still wouldn't mind getting one again. I ultimately DO want a Vista Media Center with OCUR, but the current prices make that something to wait a bit for. Hopefully I can get a Moxi from the cable company in the meantime.

I've noted that many folks have had what sound like overheating issues. I had several episodes of overheating when the house got above 75 degrees. I tried several things until I hit on raising the box about a quarter inch using a couple of DVD boxes under the edges of the case. Lo and behold no more overheating. I bought a set of rubber stick-on case feet from R Shack and put them on the existing feet. No more overheating issues. Poor design. Easy fix.

Just got a letter today telling me two of the tiers are being renamed and DOUBLING in price from 5.00 to 10.00.


I received the same note from Charter about 1 month ago. Our price went up($10.00) to $101.something a month, from $91. This is in Mid-michigan area. I have had a Moxi (no 4.1 yet) for going on 2 years. Basic, Extended basic, family tier, and movie tier (all movie channels). Their picture quality varies from day to day, and moment to moment from horrible, to acceptable. It rarely reaches "perfect" status. In 1989, I started paying about $16.00 something per month for cable in this area. Since Charter bought the company, our prices have gone up 2 to 3 times every single year!

To the poster who said it makes no sense for moxi to release 4.1 I don't think anyone said that it made no sense for Digeo to release Moxi 4.1, but what would be the point of Charter wasting more resources to deploy 4.1, if they really intend to phase out Moxi in the next 7 months?

Of course Moxi 4.1 will be (and in some cases, has been) released. Consumers will be able to purchase it, loaded onto their shiny new retail Moxi box, on or around July/August 2007.

A couple of reasons...

1. I didn't like that I needed two cable runs for each DVR to be able to utilize dual tuners.


From what I've read and learned, that is incorrect with Dish's VIP622. Not sure with DirecTv.

Finally swapped my Moxi for a Moto 6416, what a relief, great picture faster and the crappy remote is easily learned by my MX500 remote. Charter reno is going all Moto on an attrition basis and for new customers. Moxi was ok but tired of waiting for updates to fix obvious problems(native pass-thru for one)

Finally swapped my Moxi for a Moto 6416, what a relief, great picture faster and the crappy remote is easily learned by my MX500 remote. Charter reno is going all Moto on an attrition basis and for new customers. Moxi was ok but tired of waiting for updates to fix obvious problems(native pass-thru for one)


What does that moto box use for output? Component, HDMI, DVI? Also, what is the capacity of the hard drive on that bad boy and can you add an external one if you wanted to. Thanks

There's been a lot of speculation on this thread about the future of Moxi boxes in the cable industry. I want to be clear that even though Digeo has announced plans to sell cableCARD boxes directly to customers through retail, they are not walking away from selling boxes to cable operators. The goal of the new business strategy is to expand the business by adding new options for customers. They're not planning to simply switch from one distribution model to another. One of the goals of a retail CableCARD version is to expand Moxi into new territories where there is no current deal in place with the local cable operator.

We've seen reports on this thread that some areas of Charter are out of Moxi boxes and distributing Moto DCTs instead. We've also seen reports that some areas of TWC are out of the DCTs and are distributing Moxi boxes instead. What's going on here?

This is not specifically a Moxi problem. It's nationwide. Channel 9 (http://www.9wsyr.com/content/news/your_stories/story.aspx?content_id=3a8ac70c-7eae-4b83-ac79-be0112eddc24) in Syracuse, NY reported on DVR shortages saying, "cable companies all across the US are telling customers they'll have to wait for the DVR's."

I'd like to give you a little background on why this is happening.

Forecasting demand is always something of a black art, but this season it's especially difficult. An FCC rule (http://www.fcc.gov/Bureaus/Cable/News_Releases/1999/nrcb9009.html) forbids cable companies to distribute the current generation of set top boxes after June 30th of this year. (By the way, this rule was issued in 1998, so it's not as though this sneaked up on anybody. The cable industry has managed to get the deadline pushed back until this year--and they're still pushing.)

The rule that's causing the ruckus is called the Integration Ban and it says that the security technology (i.e. decryption technology that the cable company controls to ensure that you see only the channels you pay for) can no longer be integrated into the box hardware. Instead, security (also called "conditional access") has to be made available as a separate module. Currently it's embodied in CableCARD technology but it may move to a software-only technology called D-CAS or Downloadable Conditional Access System.

The current boxes, with embedded security, have given two companies--Scientific-Atlanta (now part of Cisco) and Motorola--a virtual lock on the entire North American set top box market. By forcing cable operators to separate security from navigation, tuning and DVR functions, the FCC hopes to encourage more open competition, innovation, and customer choice.

The road from here to July 1, when the rule takes effect, is going to be marked by shortages. Operators are cautious with orders because they don't want to be stuck with equipment they can't distribute after June 30th. To compound the shortages, the Integration Ban is going into effect just as sales of HDTV sets and demand for HD-DVRs is taking off sharply.

So, where does that leave the future of Moxi and cable? I've said that Digeo intends to continue selling Moxi boxes to cable operators. I've also said that they're forced to stop selling the current model.

I think there's a pretty obvious implication that there must be some new hardware options in the pipeline. But (wink-wink, nudge-nudge) you didn't hear it from me.

There's been a lot of speculation on this thread about the future of Moxi boxes in the cable industry. I want to be clear that even though Digeo has announced plans to sell cableCARD boxes directly to customers through retail, they are not walking away from selling boxes to cable operators. The goal of the new business strategy is to expand the business by adding new options for customers. They're not planning to simply switch from one distribution model to another. One of the goals of a retail CableCARD version is to expand Moxi into new territories where there is no current deal in place with the local cable operator.

We've seen reports on this thread that some areas of Charter are out of Moxi boxes and distributing Moto DCTs instead. We've also seen reports that some areas of TWC are out of the DCTs and are distributing Moxi boxes instead. What's going on here?

This is not specifically a Moxi problem. It's nationwide. Channel 9 (http://www.9wsyr.com/content/news/your_stories/story.aspx?content_id=3a8ac70c-7eae-4b83-ac79-be0112eddc24) in Syracuse, NY reported on DVR shortages saying, "cable companies all across the US are telling customers they'll have to wait for the DVR's."

I'd like to give you a little background on why this is happening.

Forecasting demand is always something of a black art, but this season it's especially difficult. An FCC rule (http://www.fcc.gov/Bureaus/Cable/News_Releases/1999/nrcb9009.html) forbids cable companies to distribute the current generation of set top boxes after June 30th of this year. (By the way, this rule was issued in 1998, so it's not as though this sneaked up on anybody. The cable industry has managed to get the deadline pushed back until this year--and they're still pushing.)

The rule that's causing the ruckus is called the Integration Ban and it says that the security technology (i.e. decryption technology that the cable company controls to ensure that you see only the channels you pay for) can no longer be integrated into the box hardware. Instead, security (also called "conditional access") has to be made available as a separate module. Currently it's embodied in CableCARD technology but it may move to a software-only technology called D-CAS or Downloadable Conditional Access System.

The current boxes, with embedded security, have given two companies--Scientific-Atlanta (now part of Cisco) and Motorola--a virtual lock on the entire North American set top box market. By forcing cable operators to separate security from navigation, tuning and DVR functions, the FCC hopes to encourage more open competition, innovation, and customer choice.

The road from here to July 1, when the rule takes effect, is going to be marked by shortages. Operators are cautious with orders because they don't want to be stuck with equipment they can't distribute after June 30th. To compound the shortages, the Integration Ban is going into effect just as sales of HDTV sets and demand for HD-DVRs is taking off sharply.

So, where does that leave the future of Moxi and cable? I've said that Digeo intends to continue selling Moxi boxes to cable operators. I've also said that they're forced to stop selling the current model.

I think there's a pretty obvious implication that there must be some new hardware options in the pipeline. But (wink-wink, nudge-nudge) you didn't hear it from me.

Thanks for the update. I appreciate all you do.

Tim

I think there's a pretty obvious implication that there must be some new hardware options in the pipeline. But (wink-wink, nudge-nudge) you didn't hear it from me.


Any WHIFF of 4.1??

Thanks

BC

I think there's a pretty obvious implication that there must be some new hardware options in the pipeline. But (wink-wink, nudge-nudge) you didn't hear it from me.

Thanks for the update. The new generation of Moxi MUST have ability to handle the 2 way cable cards!

This technology is the future and, sorry Tivo3 folks, will render the competition useless.

I received the same note from Charter about 1 month ago. Our price went up($10.00) to $101.something a month, from $91. This is in Mid-michigan area. I have had a Moxi (no 4.1 yet) for going on 2 years. Basic, Extended basic, family tier, and movie tier (all movie channels). Their picture quality varies from day to day, and moment to moment from horrible, to acceptable. It rarely reaches "perfect" status. In 1989, I started paying about $16.00 something per month for cable in this area. Since Charter bought the company, our prices have gone up 2 to 3 times every single year!

Hey just thought I'd let you konw I'm also in the mid michigan area and have been paying $120 for the same package you have minus showtime and plus charter pipeline I'm waiting for our bi yearly rate hike

There's been a lot of speculation on this thread about the future of Moxi boxes in the cable industry. I want to be clear that even though Digeo has announced plans to sell cableCARD boxes directly to customers through retail, they are not walking away from selling boxes to cable operators. The goal of the new business strategy is to expand the business by adding new options for customers. They're not planning to simply switch from one distribution model to another. One of the goals of a retail CableCARD version is to expand Moxi into new territories where there is no current deal in place with the local cable operator.

We've seen reports on this thread that some areas of Charter are out of Moxi boxes and distributing Moto DCTs instead. We've also seen reports that some areas of TWC are out of the DCTs and are distributing Moxi boxes instead. What's going on here?

This is not specifically a Moxi problem. It's nationwide. Channel 9 (http://www.9wsyr.com/content/news/your_stories/story.aspx?content_id=3a8ac70c-7eae-4b83-ac79-be0112eddc24) in Syracuse, NY reported on DVR shortages saying, "cable companies all across the US are telling customers they'll have to wait for the DVR's."

I'd like to give you a little background on why this is happening.

Forecasting demand is always something of a black art, but this season it's especially difficult. An FCC rule (http://www.fcc.gov/Bureaus/Cable/News_Releases/1999/nrcb9009.html) forbids cable companies to distribute the current generation of set top boxes after June 30th of this year. (By the way, this rule was issued in 1998, so it's not as though this sneaked up on anybody. The cable industry has managed to get the deadline pushed back until this year--and they're still pushing.)

The rule that's causing the ruckus is called the Integration Ban and it says that the security technology (i.e. decryption technology that the cable company controls to ensure that you see only the channels you pay for) can no longer be integrated into the box hardware. Instead, security (also called "conditional access") has to be made available as a separate module. Currently it's embodied in CableCARD technology but it may move to a software-only technology called D-CAS or Downloadable Conditional Access System.

The current boxes, with embedded security, have given two companies--Scientific-Atlanta (now part of Cisco) and Motorola--a virtual lock on the entire North American set top box market. By forcing cable operators to separate security from navigation, tuning and DVR functions, the FCC hopes to encourage more open competition, innovation, and customer choice.

The road from here to July 1, when the rule takes effect, is going to be marked by shortages. Operators are cautious with orders because they don't want to be stuck with equipment they can't distribute after June 30th. To compound the shortages, the Integration Ban is going into effect just as sales of HDTV sets and demand for HD-DVRs is taking off sharply.

So, where does that leave the future of Moxi and cable? I've said that Digeo intends to continue selling Moxi boxes to cable operators. I've also said that they're forced to stop selling the current model.

I think there's a pretty obvious implication that there must be some new hardware options in the pipeline. But (wink-wink, nudge-nudge) you didn't hear it from me.

MoxiGuy,

The TW website for Socal does not even mention Moxi. This seems to imply that they are no longer going to be offering it to former Adelphia subscribers. They also seem to be pushing those of us who still have Moxi boxes to switch. Do you have any information on this? I really like the Moxi interface and would hate to have to switch.

Also, is there an date when Moxi is going to be retail?

Thanks in advance.

Finally swapped my Moxi for a Moto 6416, what a relief, great picture faster and the crappy remote is easily learned by my MX500 remote. Charter reno is going all Moto on an attrition basis and for new customers. Moxi was ok but tired of waiting for updates to fix obvious problems(native pass-thru for one)

The larger HDD size is nice (160 GB), but unless I'm mistaken, the 64xx series does NOT have native passthrough, where the BMC90xx series does.

What does that moto box use for output? Component, HDMI, DVI? Also, what is the capacity of the hard drive on that bad boy and can you add an external one if you wanted to. Thanks

If it's a Phase III, it'll have component & HDMI as well as a SATA port. Phase II boxes have component & DVI and a USB port I think. To my knowledge, there's no plans to enable these ports.

I have seen some recent posts about Moxi users experiencing sound drops, which are sometimes followed by visual artifacts in the picture. Lately I've been having the same issue. Most recently it happened while watching the Super Bowl live and while watching a recording of last nights Heroes. After the Super Bowl I unplugged the Moxi, waited 15-20 minutes, and plugged it back in. I was hoping that it would resolve the issue, but it showed up again during Heroes last night. Nothing else was recording during the broadcast of either program. I have the single TV version of the Moxi and have had it for about 2 months with no problems other than this. Is the Moxi to blame or could there have been a bad feed from my cable co or noise in my lines? One of the fixes mentioned in recent posts was to ask the cable co for a replacement DVR. Is that the only real fix? Thanks in advance.

I have seen some recent posts about Moxi users experiencing sound drops, which are sometimes followed by visual artifacts in the picture. Lately I've been having the same issue. Most recently it happened while watching the Super Bowl live and while watching a recording of last nights Heroes. After the Super Bowl I unplugged the Moxi, waited 15-20 minutes, and plugged it back in. I was hoping that it would resolve the issue, but it showed up again during Heroes last night. Nothing else was recording during the broadcast of either program. I have the single TV version of the Moxi and have had it for about 2 months with no problems other than this. Is the Moxi to blame or could there have been a bad feed from my cable co or noise in my lines? One of the fixes mentioned in recent posts was to ask the cable co for a replacement DVR. Is that the only real fix? Thanks in advance.
Check your signal level/quality during the period when the problem is occurring. If the quality is too low, or if the level is either too high or too low, this may be causing the problem. The Moxi seems to be more sensitive to these issues than many other tuners.

Its probably the network ... such as here we are having persistent problems with FOX and one other station. It happens whether I'm recording or not. YMMV

I have seen some recent posts about Moxi users experiencing sound drops, which are sometimes followed by visual artifacts in the picture. Lately I've been having the same issue. Most recently it happened while watching the Super Bowl live and while watching a recording of last nights Heroes. After the Super Bowl I unplugged the Moxi, waited 15-20 minutes, and plugged it back in. I was hoping that it would resolve the issue, but it showed up again during Heroes last night. Nothing else was recording during the broadcast of either program. I have the single TV version of the Moxi and have had it for about 2 months with no problems other than this. Is the Moxi to blame or could there have been a bad feed from my cable co or noise in my lines? One of the fixes mentioned in recent posts was to ask the cable co for a replacement DVR. Is that the only real fix? Thanks in advance.

Yeah I second the signal level check. When an actual charter tech came out he found terrible signal going to my moxi (something the last two charter sub-contractors failed to find or admit). He ended up having to put a new switch in and run a new rg-6 cable to my wall outlet next to the moxi. This seemed to improve the signal significantly (although I still don't think it is perfect) and I have not had the problem since. It has only been a few weeks so I don't know if it will come back. As I mentioned in a previous post this has been happening off and on ever since I've had the moxi (well over a year..maybe 2). It would get so bad the box would be COMPLETELY unwatchable. Not only would ALL recordings be unwatchable, live shows too. In the past I would just reset the box and usually it would be fixed for a period of time before coming back. If I had to guess, it does seem to be a signal issue and I hope my signal is good enough now that I will never have the problem again. The moxi IS super sensitive to signal levels and the techs should know that.

I have seen some recent posts about Moxi users experiencing sound drops, which are sometimes followed by visual artifacts in the picture. Lately I've been having the same issue. Most recently it happened while watching the Super Bowl live and while watching a recording of last nights Heroes. After the Super Bowl I unplugged the Moxi, waited 15-20 minutes, and plugged it back in. I was hoping that it would resolve the issue, but it showed up again during Heroes last night. Nothing else was recording during the broadcast of either program. I have the single TV version of the Moxi and have had it for about 2 months with no problems other than this. Is the Moxi to blame or could there have been a bad feed from my cable co or noise in my lines? One of the fixes mentioned in recent posts was to ask the cable co for a replacement DVR. Is that the only real fix? Thanks in advance.


Yes, I had this problem and had a Charter tech out and he replaced a couple of splitters and it has been OK since.

I am testing the water here. For all of you St. Louis, MO. HDTV Charter customers. I would like your reply.

A St. Louis, MO. HDTV thread exists here http://www.avsforum.com/avs-vb/showthread.php?t=793006

Unfortunately I think the thread should be named St. Louis, MO. OTA/DBS HDTV. This thread is dedicated primarily to OTA and satellite. .

Cable subscribers will post occassionally but the tone of the thread is quite anti-cable.

Thats okay! To each their own. I just think creating a unique thread for St. Louis cable subscribers would be appropriate.

This not a unique idea as many cities have dual threads.

I post the question in this forum as to not get attacked from those in the "St. Louis satellite forum", and since many of you can be reached in this way.

If there is a significant amount of interest then I will post a new thread in the Local HDTV forum.

Thanks for your input :)

DLSDO - That is a great idea! I am a STL Charter subscriber (unfortunately) and I would really enjoy a thread devoted to that. Thanks!

I'm in St. Louis with a Moxi 9022 and Mate. I had the audio dropouts and video artifacts during Heroes. I recorded it for later viewing. I wouldn't jump on the calling Charter wagon yet. I have just a normal SD TV and have had very few problems with signal or Moxi.

I am testing the water here. For all of you St. Louis, MO. HDTV Charter customers. I would like your reply.

A St. Louis, MO. HDTV thread exists here http://www.avsforum.com/avs-vb/showthread.php?t=793006

Unfortunately I think the thread should be named St. Louis, MO. OTA/DBS HDTV. This thread is dedicated primarily to OTA and satellite. .

Cable subscribers will post occassionally but the tone of the thread is quite anti-cable.

Thats okay! To each their own. I just think creating a unique thread for St. Louis cable subscribers would be appropriate.

This not a unique idea as many cities have dual threads.

I post the question in this forum as to not get attacked from those in the "St. Louis satellite forum", and since many of you can be reached in this way.

If there is a significant amount of interest then I will post a new thread in the Local HDTV forum.

Thanks for your input :)


I post over there :cool: I'm kinda getting tired of everyone's obsession with TV in general, but I'd gladly contribute to a Charter thread ... for as long as I'm with Charter, hehe.

I've noted that many folks have had what sound like overheating issues. I had several episodes of overheating when the house got above 75 degrees. I tried several things until I hit on raising the box about a quarter inch using a couple of DVD boxes under the edges of the case. Lo and behold no more overheating. I bought a set of rubber stick-on case feet from R Shack and put them on the existing feet. No more overheating issues. Poor design. Easy fix.

My box had big rubber feet on it out of the box.

I am testing the water here. For all of you St. Louis, MO. HDTV Charter customers. I would like your reply.

A St. Louis, MO. HDTV thread exists here http://www.avsforum.com/avs-vb/showthread.php?t=793006

Unfortunately I think the thread should be named St. Louis, MO. OTA/DBS HDTV. This thread is dedicated primarily to OTA and satellite. .

Cable subscribers will post occassionally but the tone of the thread is quite anti-cable.

Thats okay! To each their own. I just think creating a unique thread for St. Louis cable subscribers would be appropriate.

This not a unique idea as many cities have dual threads.

I post the question in this forum as to not get attacked from those in the "St. Louis satellite forum", and since many of you can be reached in this way.

If there is a significant amount of interest then I will post a new thread in the Local HDTV forum.

Thanks for your input :)

I would like a cable only thread, it gets cumbersome wading thru all the satelite talk for just a few nuggets.
pwsher

DLSDO - That is a great idea! I am a STL Charter subscriber (unfortunately) and I would really enjoy a thread devoted to that. Thanks!

I appreciate everyones feedback so far.

Have received what you see here and a handful of PMs. All has been positive. As I noted "To each their own". Cable is not perfect but neither is OTA or DBS. For now I stick with cable but that could change.

A dedicated forum will at least provide a local forum to exchange ideas both good and bad. But the primary focus will be cable <not DBS bashing>.

One of the posters of a private message I received had a good idea. If we could find a Charter insider who would actually be willing to contribute regularly it would be beneficial. Maybe recommend the site to the next tech that comes to visit. No doubt they visit often enough. Indeed Moxiguy has been lurking in the local thread and would be welcome as always.

None the less if the feedback remains positive today then I will post a new thread in the HDTV local forum. We are the National HQs for Charter for goodness sake. ;)

In redgards to the Moxi BMC9012 and sound, artifacts here are some explainations I've noticed to current problems. (sorry if this has been posted before but I thought I'd shed some light on what I've experienced, if it helps someone it's worth to post.)

If say, the Super Bowl was giving the above poster problems but other channels are okay..it is generally the station. This can also be a hardware problem aswell but that usually affects your stations over all. Some things to consider that can improve your reception are:

1. New cable installed in your home. We had ours entirely replaced. If made a huge difference. You want rg-6 cable.
2. Splitting cable over and over reduces it's quality. A simple 2-way splitter drops -3.5dB. So depending on how many lines you have split, it all adds up to reducing your picture/audio even more. A good solution is a signal amp to pump up those reduced singnals. I use a 2-way Electroline Drop Amp EDA 2-GR that I picked up new for cheap on ebay aprox. couple years ago. It adds +11dB's on each split. A single amp is generally +15dB's. I wanted to split one of the outlets again, one for a tv, the other for a pc tv card. Prior to adding the amp, my signal was weak and looked just plain aweful on the pc. The amp is totally noticable. Then when the cable was redone, it jumped up even more. 2 extremely clean lines in one room. We almost never have anymore artifacts. I can't remember seeing them in ages (until my Moxi croaked but was replaced.) The exception is the lines that do not have an amp. But they are also very good.
3. If you use cable inet aswell, have them install a fixed/devoted line for the modem. Very low ping times.
4. The BMC9012 has 1 mini fan mounted directly behind the HDD, but the air is blown outward. This odd design is not friendly to heat. The PSU gets much more hotter but has just vents and no fan. I apply the standard PC fan cooling model in comparrison to the BMC. Air should be exhausted out past/over the power supply and sucked in over the HDD. Look at a typical tower pc, you suction air in over the HDD's and exhaust them out the back with more fans. For some odd reason this cooling system in the BMC is inadaquate and quite backwards. Now I realize this is not sucking in air from the front due to the case design, as all venting is out the rear. It still should have had a fan for the power supply. This is main reason for these units to blow out, it's due to heat buildup. During a particular cold evening, we had the house heater turned up. Not enough to make you want to don a pair of shorts but warm enough to be comfy in the home. I noticed the BMC got really hot and image artifacts started to appear. I had to unplug the thing to let it cool down. Adding a small pc type fan outside of the ps can help. If you own the unit you can mod it yourself, otherwise just a bit more cooling does the trick. In my opinion being that the unit is always powered on, it deserved much more efficient cooling. Anyone who builds pc's will tell you the same. Some may complain about noise but heck, you want your hardware to last and function properly..despite the weather/house temps. Even my beefed up pc with multi cards and lots of HDD's with 2 grfx cards in SLI running a resource hog game maxed out stays cool. (just fans, no water cooling.) When I spoke with some techs at Digeo, they agreed with me and the #1 problem with the 90xx series is heat.
Hope some of that helps... feel free to correct me if you disagree with my post...

Now if FW v4.1 would just be released while we wait for the non-Moxi replacements I'd be much more happy...in the mean time so this thing doesn't fry like the last one I have a small fan running, just blowing cool air around the PS but not attached to the unit (I didn't want to mess with the unit so it's not attached the the Moxi)

Nice post. Thanks.

Sounds like a good idea.....the charter thread, that is.

1. New cable installed in your home. We had ours entirely replaced. If made a huge difference. You want rg-6 cable.
2. Splitting cable over and over reduces it's quality. A simple 2-way splitter drops -

Our house was new and all the RG6 was run to the basement into a Leviton Box. I went to Home Depot and purchased a splitter designed to fit in the box which also has the router and Telephone inside it. We have a 1 GPBS network and the cable works perfectly!

Link to Leviton cable Products (http://www.leviton.com/OA_HTML/ibeCCtpSctDspRte.jsp?section=10394)

I think there's a pretty obvious implication that there must be some new hardware options in the pipeline. But (wink-wink, nudge-nudge) you didn't hear it from me.
I made an attempt to determine Charter's plans to upgrade Moxi to 4.1 in the Asheville NC/Greenville SC areas by calling Charter. After being switched from person to person 4 times without finding anyone who had ever heard of such an upgrade, I finally found someone who was at least willing to personally research the issue. That person contacted several supervisors, with no luck, and then filed a written complain for upper management to contact me about the upgrade. That was two days ago, and no one has called.

If Charter were testing the 4.1 upgrade, a number of people should be involved with that testing, and one would expect to find at least one person with Charter that has at least heard of the upgrade. Has anyone heard of any Charter workers involved in the testing?

Just the hassle of attempting to get information and support from Charter is pushing me to purchase a DVR. I like my Moxi, but see features on Tivo Series 3 that make it very attractive, especially the included antenna input...our ABC station is owned by Sinclair, which for some reason has trouble coming to agreements to allow their signals to be used by cable operators.

MoxiGuy: If Digeo is planning to successfully compete in the market of individuals owning their DVR, Digeo should release more information about the models that are planned to be available by July. With a sales date less than 5 months away, the design of this Moxie must be fixed by now. I would be willing to wait for these new Moxi boxes, if I knew they had better features than is now available on Tivo. Others must feel the same way.

DLSDO: A Charter only thread also sounds good to me, but only if a Charter representative participates.

Our house was new and all the RG6 was run to the basement into a Leviton Box. I went to Home Depot and purchased a splitter designed to fit in the box which also has the router and Telephone inside it. We have a 1 GPBS network and the cable works perfectly!

Link to Leviton cable Products (http://www.leviton.com/OA_HTML/ibeCCtpSctDspRte.jsp?section=10394)

Hotshot

I had to use one also.
This one was recommended in another thread here.
Powered Splitter (http://www.smarthome.com/7750-8.html)

BC

DLSDO: A Charter only thread also sounds good to me, but only if a Charter representative participates.

I give up. :eek:

To prevent exactly what happened today from happening I took precautionary measures that unfortunately failed.

As I noted above our St. Louis, MO. - HDTV site is predominated by OTA/Satellite talk. Thats okay but I was hoping for more focused local cable chat with others that share my sentiment.

So I tested the waters here and had a very good response both on public posts and private messages yesterday.

I then perused the Local HDTV site and noted other cities with dual threads. Okay not a novel idea. Seemed to make sense.

To be extra careful I pm'd an administrator and was given the go ahead.

I then posted a new thread, St. Louis, MO. - Charter, in the local HDTV site as okay'd by an administrator.

I then posted in the current St. Louis, MO. - HDTV site to invite any interested individuals over to the thread. Within 1 hr the thread was delete by AVS and the reason for removal was redundancy. Yes it was the same administrator that gave me the original go ahead??????

Oh well :(

haha ... well thanks for trying.

Wow I would have liked a St. Louis, MO. - Charter only thread. Wonder who caused the abrupt turnaround and why?

Wow I would have liked a St. Louis, MO. - Charter only thread. Wonder who caused the abrupt turnaround and why?

Follow the thread from here http://www.avsforum.com/avs-vb/showthread.php?p=9721102&&#post9721102 to see how it unfolded.

Thanks for the interest

So, where does that leave the future of Moxi and cable? I've said that Digeo intends to continue selling Moxi boxes to cable operators. I've also said that they're forced to stop selling the current model.

I think there's a pretty obvious implication that there must be some new hardware options in the pipeline. But (wink-wink, nudge-nudge) you didn't hear it from me.

Like everyone on this thread we appreciate everything you do for us and the questions you at least try to answer, but.....

We know that Digeo intends to sell Moxi boxes to cable operators, but the real question is; Do the cable operators (at least the big ones) intend to keep buying them? Clearly this is a question that you may not know the answer to off the top of your head, but with the DVR shortage I would think you would know if they have ordered them from Digeo. Or are requesting the date of the new models release. I find hard to believe that Digeo does not know the intention of one of it's biggest customers. My guess is that since you have not come out and simply said this the answer is no.

The other thing I have trouble understanding is why you , an insider, can not get us more details at to Charters plans regarding the upgrade to 4.1. Seems to me someone at Digeo would /should know the intentions of one of your biggest clients. Since this information has not be reported I can only assume that the answer is they do not plan to. They will support MOXI until they are all gone, but if they are not purchasing them then why would they want to spend the time and money to upgrade them.

You are of course limited by what you can say and you have been unable to provide this information so therefore I believe you can not say because if you did tell us and/or if Charter did than most of us would leave and go to Direct TV where the picture quality is better and the DVR's work (however they are not cheep).

MOXI is going to go retail - Well thats neat, but I fail to understand why I or anyone else would choose to pay you $800 when I can rent the box which frankly does the same thing for $10 a month. Thats almost 7 years for a payback. How many of us have computers that are 7 years old. In less than 3 years the MOXI we are suppose to purchase will be a paperweight. And frankly they are not that reliable so they will probably spend more time back at Digeo being fixed than on top of my TV recording the full 7 hours of HD that they are suppose to.

In conclusion, we the consumer are not being given the whole truth. I believe the facts are being kept from us to keep Charter customers from leaving to go where the grass is greener. I understand the desire to not loose customers, but being in business for the last 17 years I have never found it necessary to lie to my customers and do not believe it is a good long term strategy to keeping a customer base.

I await your comments

Non Tech

[QUOTE=hotshot]Our house was new and all the RG6 was run to the basement into a Leviton Box. I went to Home Depot and purchased a splitter designed to fit in the box which also has the router and Telephone inside it. We have a 1 GPBS network and the cable works perfectly!

This is a little off subject, but is it possible to connect two computers at the same time via cable? I have Charter cable HD and internet and I don't want to wait an hour for them to answer the phone.

Thanks.

MOXI is going to go retail - Well thats neat, but I fail to understand why I or anyone else would choose to pay you $800 when I can rent the box which frankly does the same thing for $10 a month. Thats almost 7 years for a payback. How many of us have computers that are 7 years old.
Non Tech
I pay $15/month for my Moxi, and that would allow me to pay it off in only a little over 4 years. But if I could charge a consultant fee to Charter for all that I have repeated to them about the Moxi from things I learned on this forum, I could pay it off sooner.

So I'm willing to pay the $800, just to be Charter-free, if some of the features on the retail version are as good as those on Tivo Series 3. Therefore, I would really like to encourage Digeo to release more details about the retail version as soon as they are available.

Do the cable operators (at least the big ones) intend to keep buying them?
The other thing I have trouble understanding is why you , an insider, can not get us more details at to Charters plans regarding the upgrade to 4.1.

MOXI is going to go retail - Well thats neat, but I fail to understand why I or anyone else would choose to pay you $800 when I can rent the box which frankly does the same thing for $10 a month.
In conclusion, we the consumer are not being given the whole truth.
I await your comments
The nature of our contracts with Cable operators gives us a very backstage role. They have the responsibility to manage customer communication about new product rollouts. That's why I talk vaguely and in generalities. I can't give out information about Charter's plans without Charter's authorization. When they're ready to talk, I expect they'd rather use their own voice than mine. I can tell you that Charter is moving forward on a 4.1 release plan. But that's as far as I can go.

We should hold off discussing the case for buying Moxi vs. renting until details are released on pricing and features. Without those specifics, it's almost impossible to get a clear view of the relative merits. Digeo will talk about thoses specifics closer to the actual release. It's typical in technology and consumer electronics companies that in the path to market specs will change along the way. That's why most companies keep these details very close to the vest until the product is ready to ship.

I'm sorry that there are things you want to know that I can't talk about. I understand why you're frustrated over this. I'll get the info to you as soon as I'm cleared to release it.

The nature of our contracts with Cable operators gives us a very backstage role. They have the responsibility to manage customer communication about new product roll outs. That's why I talk vaguely and in generalities. I can't give out information about Charter's plans without Charter's authorization. When they're ready to talk, I expect they'd rather use their own voice than mine. I can tell you that Charter is moving forward on a 4.1 release plan. But that's as far as I can go.

We should hold off discussing the case for buy Moxi vs. renting when details are released on pricing and features. Without those specifics, it's almost impossible to get a clear view of the relative merits. Digeo will talk about thoses specifics closer to the actual release. It's typical in technology and consumer electronics companies that in the path to market specs will change along the way. That's why most companies keep these details very close to the vest until the product is ready to ship.

I'm sorry that there are things you want to know that I can't talk about. I understand why you're frustrated over this. I'll get the info to you as soon as I'm cleared to release it.

Thanks.
I hope its soon :)

I can't give out information about Charter's plans without Charter's authorization. When they're ready to talk, I expect they'd rather use their own voice than mine. I can tell you that Charter is moving forward on a 4.1 release plan. But that's as far as I can go.



Like I said before, the whole thing is a joke. In the time they have been messing around "testing in labs" they have finished building three homes in my sub division. The only thing slower than this process is the judicial system.

Like I said before, the whole thing is a joke. In the time they have been messing around "testing in labs" they have finished building three homes in my sub division. The only thing slower than this process is the judicial system.

I sit here everyday reading these forums hardly ever posting, just seeing what is going on in the world of Moxi and I can't stay quiet any longer.

I don't care if I get flamed for this response but I'm going to do it anyway. I work with Routers and Firewalls daily in my business. If I were to do a network wide upgrade without sufficient testing and product trials I would be a fool. Things have to be tested large scale to assure that they meet both the needs of the provider and the customer.

I am tired of the constant bashing of Charter and Moxi and everyone else who does their due diligence and tests things completely before rolling out. Why do you think most businesses didn't go with Windows XP until SP1 came out, they are looking for stability. (Directed toward Moxiguy) Not that Moxi hasn't completely tested everything on their own, but Charter can't just take the code without making sure everything works on their own network.

I am fed up with the constant Charter bashing, if you don't like it leave go to Satellite, spend $800 on a Tivo, I don't care just shut up.

I am a satisfied Charter customer if you can't tell. My hardware works flawlessly, I have never had an issue with Customer service or had a billing issue. Neither DTV or Dish can provide me what I get now for close to the price. I admire Charter in St. Louis for standing up to KDNL, KMOV, and NFL network.

Do I want the added features available to me in 4.1 absolutely. But I have better things to do than post messages in a forum that mean very little in the grand scheme of things.

I sit here everyday reading these forums hardly ever posting, just seeing what is going on in the world of Moxi and I can't stay quiet any longer.

I don't care if I get flamed for this response but I'm going to do it anyway. I work with Routers and Firewalls daily in my business. If I were to do a network wide upgrade without sufficient testing and product trials I would be a fool. Things have to be tested large scale to assure that they meet both the needs of the provider and the customer.


Heh. I'm a software engineer as well and I fully agree. While I have done my share of Charter bashing, it's NOT for the amount of time they take to roll out upgrades after Digeo gives it to them. If anything, they probably roll them out TOO soon. Each firmware release is individually customized for that particular cable company (and probably individually customized for that specific location) and ALL changes must be thoroughly regression tested and (more importantly) stress tested. Changing just one line of code can have very far-ranging side effects. To go back to the 'building a house' analogy from a couple posts ago, it's the equivalent of changing the color of the paint in the bathroom from lavendar to light blue and causing the entire neighborhood to burn to the ground (yes, a change CAN affect the entire area, not just your own box too!!)

In fact, just knowing how most testing cycles go, I would guess Digeo doesn't do enough stress testing and Charter has to do the lions share of the scaling and stress tests. Just because a product works with one or two simultaneous connections does not mean it'll work properly with 10,000 simultaneous connections -- and while you can simulate that many connections, it's NOT the same as physically having that amount of hardware -- and I doubt Digeo is a big enough company to have that size of a stress test lab... therefore they have to rely on Charter to do some of that layer of testing. Heck, I work for a major multi-billion dollar company and WE have trouble coming up with stress test environments of that size.

Believe me, Charter is NOT lagging on their release cycles. There's a lot of things they do wrong. This is NOT one of them.

Heh. I'm a software engineer as well and I fully agree. While I have done my share of Charter bashing, it's NOT for the amount of time they take to roll out upgrades after Digeo gives it to them.


This mentality is why jobs are being outsourced overseas to people that actually work and don't sit around for three months picking their noses and talking about how hard it is to test out a product on a network to make sure it works. Who are you kidding? You don't really think that a team of people in a lab have been working thier hind ends off since before Christmas day in and day out to make sure this works?

What would be true evidence is to see the actual revisions (if any) made to the software to accomodate any problems they find after all these weeks and months of dedicated work. LOL.


It works on other cable systems, so what gives?

I sit here everyday reading these forums hardly ever posting, just seeing what is going on in the world of Moxi and I can't stay quiet any longer.

I don't care if I get flamed for this response but I'm going to do it anyway. I work with Routers and Firewalls daily in my business. If I were to do a network wide upgrade without sufficient testing and product trials I would be a fool. Things have to be tested large scale to assure that they meet both the needs of the provider and the customer.

I am tired of the constant bashing of Charter and Moxi and everyone else who does their due diligence and tests things completely before rolling out. Why do you think most businesses didn't go with Windows XP until SP1 came out, they are looking for stability. (Directed toward Moxiguy) Not that Moxi hasn't completely tested everything on their own, but Charter can't just take the code without making sure everything works on their own network.

I am fed up with the constant Charter bashing, if you don't like it leave go to Satellite, spend $800 on a Tivo, I don't care just shut up.

I am a satisfied Charter customer if you can't tell. My hardware works flawlessly, I have never had an issue with Customer service or had a billing issue. Neither DTV or Dish can provide me what I get now for close to the price. I admire Charter in St. Louis for standing up to KDNL, KMOV, and NFL network.

Do I want the added features available to me in 4.1 absolutely. But I have better things to do than post messages in a forum that mean very little in the grand scheme of things.

Well where the heck were you while they were rippin' me a new one over in the St. Louis site cheering for Charter. :eek:

I am only kidding! I am getting really thick skin though. I am also a fairly happy customer. Sure I have had my share of serious frustrations with Charter. But the Satellite customers have their issues also. For now I stick with cable but that could change someday.

Welcome to the forum. Speak up more often and join us both here and there :)

Well where the heck were you while they were rippin' me a new one over in the St. Louis site cheering for Charter. :eek:

I am only kidding! I am getting really thick skin though. I am also a fairly happy customer. Sure I have had my share of serious frustrations with Charter. But the Satellite customers have their issues also. For now I stick with cable but that could change someday.

Welcome to the forum. Speak up more often and join us both here and there :)

I also monitor the St. Louis forum just not as closely since as you said it is mainly OTA and Satellite talk. As much as I would love a Charter only forum I'm afraid it would be nothing but complaints.

I sit here everyday reading these forums hardly ever posting, just seeing what is going on in the world of Moxi and I can't stay quiet any longer.

I don't care if I get flamed for this response but I'm going to do it anyway. I work with Routers and Firewalls daily in my business. If I were to do a network wide upgrade without sufficient testing and product trials I would be a fool. Things have to be tested large scale to assure that they meet both the needs of the provider and the customer.

I am tired of the constant bashing of Charter and Moxi and everyone else who does their due diligence and tests things completely before rolling out. Why do you think most businesses didn't go with Windows XP until SP1 came out, they are looking for stability. (Directed toward Moxiguy) Not that Moxi hasn't completely tested everything on their own, but Charter can't just take the code without making sure everything works on their own network.

I am fed up with the constant Charter bashing, if you don't like it leave go to Satellite, spend $800 on a Tivo, I don't care just shut up.

I am a satisfied Charter customer if you can't tell. My hardware works flawlessly, I have never had an issue with Customer service or had a billing issue. Neither DTV or Dish can provide me what I get now for close to the price. I admire Charter in St. Louis for standing up to KDNL, KMOV, and NFL network.

Do I want the added features available to me in 4.1 absolutely. But I have better things to do than post messages in a forum that mean very little in the grand scheme of things.


I think most of the people on here are just impatient with the lack of information from charter. I don't blame them for testing I mean look we wouldn't have typical microsoft products if they actually tested them. But maybe if we could get somthing like a testing and development log updated every day or somthing.

I also monitor the St. Louis forum just not as closely since as you said it is mainly OTA and Satellite talk. As much as I would love a Charter only forum I'm afraid it would be nothing but complaints.

Indeed. Sad but true.

Nevertheless.....I like the Moxi too. My wish list includes

-Networking capabilities
-Bidirectional CC's
-Integrated ATSC tuners for OTA-HD recording
-External storage support

If they put it together right a retail Moxi could be very appealing and blow away the competition!

I think most of the people on here are just impatient with the lack of information from charter. I don't blame them for testing I mean look we wouldn't have typical microsoft products if they actually tested them. But maybe if we could get somthing like a testing and development log updated every day or somthing.

This is only a guess but..

I suspect Charter would not give an ETA on 4.1. They don't know if they are going to run into snags. They would get alot more heat from customers if they predicted a rollout date only to be delayed with unexpected problems. Even worse should they find they can not release it at all customers would go nuts.

So maybe they test it out, work out the bugs, then release it..

But again, I HAVE NO REAL CLUE..............guess we will see

This is only a guess but..

I suspect Charter would not give an ETA on 4.1. They don't know if they are going to run into snags. They would get alot more heat from customers if they predicted a rollout date only to be delayed with unexpected problems. Even worse should they find they can not release it at all customers would go nuts.

So maybe they test it out, work out the bugs, then release it..

But again, I HAVE NO REAL CLUE..............guess we will see

A question.

Is it possible to update to 4.1 with a download off dvd? or another method not involving centralized dispatch?

I was told by a local mgr than ANY ST box, as long as it was moto based would 'work'.
Whether work means the sys would accept with/without updates it I don't know.
I assume that since the Catv is a 'network' all items on the network must be visible and do handshakes for verification.

Since the 4.1 update is just that,an update, why does it have to be pushed to all.

Just pickup an update disk at the local office and download? User beware?

Or

Is this just too easy?

BC

This is only a guess but..

I suspect Charter would not give an ETA on 4.1. They don't know if they are going to run into snags. They would get alot more heat from customers if they predicted a rollout date only to be delayed with unexpected problems. Even worse should they find they can not release it at all customers would go nuts.

So maybe they test it out, work out the bugs, then release it..

But again, I HAVE NO REAL CLUE..............guess we will see

Dont you think Digeo would have tested v4.1 extensively before rolling it out for cable co's ?

A question.

Is it possible to update to 4.1 with a download off dvd? or another method not involving centralized dispatch?

I was told by a local mgr than ANY ST box, as long as it was moto based would 'work'.
Whether work means the sys would accept with/without updates it I don't know.
I assume that since the Catv is a 'network' all items on the network must be visible and do handshakes for verification.

Since the 4.1 update is just that,an update, why does it have to be pushed to all.

Just pickup an update disk at the local office and download? User beware?

Or

Is this just too easy?

BC

I'm pretty sure Charter's servers have to be running/support v4.1 .. If you updated to v4.1, chances are you would lose your EPG and thus your functionality.

Motorola Readies Cablecard Compliant HD DVR (http://www.zatznotfunny.com/2007-02/motorola-readies-cablecard-compliant-hd-dvr/)

and

Follow the link to 'FCC's 7/07 separable security requirement
excerpt follows;
CE Manufacturers and CableCARD
Consumer electronic companies want in on the cable broadband riches. If operators have to provide a CableCARD to enable security, then CE companies of all kinds (not just set-top manufacturers) can make products that plug in to the cable distribution network. The CE industry supports CableCARD.

The FCC and CableCARD
Competition = Good. The FCC supports CableCARD.

What does this leave MOXI with?

Just like a putt to win the match.

PRESSURE!

BC

I'm pretty sure Charter's servers have to be running/support v4.1 .. If you updated to v4.1, chances are you would lose your EPG and thus your functionality.

Maybe or maybe not.
That is a good question and one of mine.

If it is an UPDATE why would you loose what ya already have?

How about the fellow with 4.1 already?

The box was provisioned when he got it new in Nov/Dec.
Did his catv build their software around 4.1? not

My guess is the MOXI uses the EPG feed to display the programing
not the other way around.

Of course it is the CableCos BOX, bought/leased from Digeo.









BC

I'm on Charter/Moxi in St Louis...
For the past several weeks, I've been getting freezes on HD recordings. Just a second or two, pic freezes, sound drops out; occasionally this is accompanied by a bit of pixelization. It seems to be happening more often.
I rarely watch anything "live" so I can't say whether this happens then.
Has anybody else had this problem? Is this a transmission thing or a sign of impending Moxi death? (I hope not; despite it's well-documented problems and lack of 4.1, I love this box.)

Also to respond to a couple of things posted above:

1 - Digeo does not make the Moxi box. Digeo provides the software. Motorola makes the box. (Can't wait for the retail Moxi.)

2 - MoxiGuy and others have pointed out in the past that small systems like Bend have an advantage on upgrade rollouts because they are single unified systems built from the ground up. Charter, TW, Comcast etc got to be big by buying smaller systems and trading territories with their big rivals, then cobbling together a network that, initially at least, featured different equipment. Making a piece of software work over that kind of network to thousands and thousands of people is a lot trickier than the problems faced by Bend. Just think of the hassles we face in our own homes trying to make different brand PCs or Macs and PCs play nice together with routers, networked storage etc.

My two cents...
barry

Hi people. I'm a Charter/Moxi user in 91702, CA. For about a week now, my program guide has said "no data available" and only lists about 10 channels. I can manually scroll through channels, but am given no program info whatsoever. Also, recording doesn't work at all, which is to be expected. I've called Charter to have the box reautho'd, reset, etc...still nothing.

I've gone through the setud display in the Moxi box and tried to look at things there, but I'm not exactly sure what to do. Charter has scheduled a service tech to come out...in two weeks. Any ideas or threads to refer me to?

Many thanks.

Dont you think Digeo would have tested v4.1 extensively before rolling it out for cable co's ?

No offense to digeo or Moxiguy but only a fool would take a companies word without proving the code on their specific deployment. You think Charter has PR problems now what would happen if they deployed 4.1 network wide only to run into issues with their specific head end network or VOD implementation. Charter has millions and millions of debt....they are doing things responsibly and we bash them for that. Windows XP was tested completely by Microsoft before it was sold. Now only after 5 years and several hundred patches to we have a very good working OS. Oh and guess what it was just replaced. Why do you think businesses don't jump immediately onto the Vista or office 2007 bandwagon. They have a stable working environment that supports their users.


And to the guy who said this is why jobs go overseas that answer is total BS. Companies move jobs overseas when they are looking solely at the bottom line. Do I think that Charter has been slaving day and night to get this code tested no I don't . Then again I'm not sure what's in it for Charter. And this is something maybe Moxiguy can answer. What improvements do the carriers see from the 4.1 code. Most everything I have read has been features for end users.
Is the new code going to cause more bandwidth issues or more CPU utilization on their head end equipment. These are things that have to be tested, and if it turns out that they have to spend millions to upgrade their infrastructure why should they rush.

I will say it again if you have a problem with the $15 - 20 you pay monthly for moxi ( I have the two room setup). Then go fork over $800 for a Tivo S3 unless you want two rooms then you are at $1600. Oh and in a couple of years if the thing breaks and you are out of warranty go do it again. I will rest comfortably on the fact that if my box fails my carrier will replace it at no charge to me. I had the single room moxi at first...when the two room version came out I placed a call and had it installed and my price went up by $6. I did not have to forklift my whole setup and put a serious dent in my wallet.

Hi people. I'm a Charter/Moxi user in 91702, CA. For about a week now, my program guide has said "no data available" ... Any ideas or threads to refer me to? Shawn Duffy has posted some details on diagnostics that you can run from home on the Moxi Community Forums.

http://forums.moxi.com/topic.asp?TOPIC_ID=78

This mentality is why jobs are being outsourced overseas to people that actually work and don't sit around for three months picking their noses and talking about how hard it is to test out a product on a network to make sure it works.
How incredibly insightful.

What use is replying to comments you clearly know nothing about? You clearly don't have a clue what things can pop up in an actual live environment, or how the scale can be skewed.

People with the other cable provider here in town recently upgraded the firmware on whatever DVRs they've got. The same kind of upgrade that's supposed to take a DVR they are totally disgusted with and make it suddenly everything they always wanted. The next day the local thread was flooded with "I lost all my shows!", "My box is locked up!", and "Nothing works! What the hell is wrong with Brighthouse?!" Do you think the manufacturer of that DVR didn't "thoroughly test" the upgrade? Do you think Charter wants the same thing to happen to them? These aren't necessarily problems with the software, but probably problems with the upgrade process.

You might not realize it, but while the upgrade could work, there could (and probably will) still be dozens of other, minor, nagging problems that need to be worked through. Maybe it would be best if Charter at the very least had an idea of what these problems are going to be so they can deal with it before they get a bunch of belligerent jerks who are "in the know" because they read about 4.1 on the internet calling tech support.

Who are you kidding? You don't really think that a team of people in a lab have been working thier hind ends off since before Christmas day in and day out to make sure this works?
Is that what you think should be the priority for Charter? How long have you had your Moxi? Do you like it? If the answer is "no, but when I get 4.1 I will," how can you be so sure? Version 3.2 does what it's supposed to. You've got, at worst, 99% of the DVR you'll have when 4.1 is rolled out. Newsflash: If 3.2 is so bad that you've got to have 4.1 or else, you aren't going to like 4.1 anyway.

What would be true evidence is to see the actual revisions (if any) made to the software to accomodate any problems they find after all these weeks and months of dedicated work. LOL.
What business is that of yours? Better yet, when have you ever seen software include a list of bugs introduced during development, but fixed before deployment? (Read: bugs that never existed to the end user) It makes no sense.

It works on other cable systems, so what gives?
Did it work flawlessly for every provider using it?

This thread got so quiet for awhile. Now I can feel the emotion through my router practically!

Elgibby-
I replied over @ the St. Louis site. Overheating possibly? Any new splits off the main cable? Any of your neighbors with similar problems? Hopefully one of the Charter subs will pipe in over at the other site but I am afraid it might be your Moxi.
Keep us posted

I may be the guy referred to a couple of posts above who already has 4.1. But I am not a charter customer. I am a Newwave customer. It is a fairly small company located in Sikeston Mo. What I have read is that the smaller companies routinely get the updates out first. They have less different system types to test and so get it done earlier.

I may be the guy referred to a couple of posts above who already has 4.1. But I am not a charter customer. I am a Newwave customer. It is a fairly small company located in Sikeston Mo. What I have read is that the smaller companies routinely get the updates out first. They have less different system types to test and so get it done earlier.

That's actually a very good point -- and backs up my hypothesis that the cable companies are doing stress testing. Digeo can do a great deal of initial testing, and can give the updates to small cable companies with a great deal of confidence that it'll work (because they were able to fully test the small number of connections) but the very large companies need to do additional stress testing to prove out the update in large environments.

Also, large companies are more likely to have additional modifications. Small companies are more likely to just accept the software as-is, with no additional modifications. All these mods must be developed, coded, tested, regression tested, stress tested, etc.

How incredibly insightful.
What business is that of yours? Better yet, when have you ever seen software include a list of bugs introduced during development, but fixed before deployment? (Read: bugs that never existed to the end user) It makes no sense.


Did it work flawlessly for every provider using it?


Just to prove my point, Charter plans to release this update in March. Someone slipped up and told me this in December. It could have worked flawlessly out of the box, but since this was the plan from the git-go, this is what will happen. In the meantime, everyone has to pretend like they are working from December to March.

You keep your head in the sand believing they are hard at work, I will continue to believe they are picking their noses, surfing auction sites and playing around. A few hard workers could have really tested this out and unrolled it in 30 days MAX.

This is a primary example of the ridiculous stuff that goes on in big corporations.

Originally posted by hotshot
Just to prove my point, Charter plans to release this update in March. Someone slipped up and told me this in December.

Good call
Follow thread to page 1 bottom post by HRS

http://forums.moxi.com/topic.asp?TOPIC_ID=24


BC

LONG time reader..Great info..great forum. Finally had an issue to post...call me shy.

I recently had my DLP lamp go out on me. I decided to take my MOXI into the bedroom on my 27" CRT. Old model, not HD. My problem is that when I was using the MOXI on the HD DLP I had only 1080i and 720p selected. (I feel I was getting the best picture in this setting) Now when I take the moxi into the bedroom I cannot bring up the menu to select 480i. (the only res my bedroom TV supports) I have sound, but no picture because the TV only supports 480i. I tried connecting via Component cables, this gave me only scrambled pic, not suprising. My only options I could think of are:
1: Taking it to an HD TV somewhere, long enough to select 480. This is a problem because I don't know anyone with an HD tv, except maybe WalMart. :)
2: Someone mapping the step by step keystrokes to get to the resolution menu without seeing it. I'm not sure where the menu is at the moment, and I dont think it defaults to a certain point. But if it does, say after a reboot, then this might be possible. Although I would need help from someone with the same Moxi menu as I do. (Charter in Northern Michigan) I think all Charter subs have the same menu.

I called Charter CSR to find out if I could use the diagnostic menu to manually do it, but NO ONE had a clue. This happened about a week ago, I decided to just wait for my new lamp. Now the lamp came, DOA. So I have to ship it back, wait..ect. I am now looking for an answer to my riddle. I want to watch my recorded programs. Any help will be appreciated.

P.S. I do NOT want to have the box reset. I thought of this but I have programs I dont want deleted. (UFC PPV I paid for!)

In case Charter does ever get around to releasing the software...

Anyone have experience with Calvary Hard Drives? They have a 400GB hard drive for $116.99 after rebate ($136.99 - $20 rebate)

Their hard drives are the cheapest at every level from 200GB on, just wondering if anyone has any experience with them.
http://www.newegg.com/Product/Product.asp?Item=N82E16822101046

I called Charter CSR to find out if I could use the diagnostic menu to manually do it, but NO ONE had a clue. This happened about a week ago, I decided to just wait for my new lamp. Now the lamp came, DOA. So I have to ship it back, wait..ect. I am now looking for an answer to my riddle. I want to watch my recorded programs. Any help will be appreciated.I think this link will get you in business (no loss of anything saved):
http://forums.moxi.com/topic.asp?TOPIC_ID=42&SearchTerms=resolution

Just to prove my point, Charter plans to release this update in March. Someone slipped up and told me this in December. It could have worked flawlessly out of the box, but since this was the plan from the git-go, this is what will happen. In the meantime, everyone has to pretend like they are working from December to March.

You keep your head in the sand believing they are hard at work, I will continue to believe they are picking their noses, surfing auction sites and playing around. A few hard workers could have really tested this out and unrolled it in 30 days MAX.

This is a primary example of the ridiculous stuff that goes on in big corporations.
I never claimed I thought the testing team was hard at work. My argument there was that Charter has other, more important priorities -- which, we all know, they can't seem to get right either. But as far as whatever resources they have devoted to testing are concerned, what do you think they are doing? I'm in the military and people are frequently sitting around waiting for work, but if Charter has people sitting around not doing anything, they get fired.

What is your evidence that 4.1 could/would work flawlessly? My experience with cable companies and with software development and testing tells me that, after all this time, it still won't work flawlessly. What exactly is your experience with software testing?

I'm a software developer with experience on 3 major systems, with at least as many users Charter has in a given service area. First we do unit testing upon completion of each change -- testing of individual changes to make sure they work right. After everything is finished, we do integration testing to make sure our changes didn't cause problems elsewhere. At my current job, that means a team of 12 people working 50-60 hour weeks for 2-3 weeks, running through 6500 pages of test scripts. We then turn it over to the customer, who does a similar 2-3 week testing phase. After that, it gets to the actual testing team, who works with it for about a month. Invariably, after all of this, there are bugs that make it to the field. Often there are bugs that are only associated with the upgrade, and wouldn't be a problem in a freshly installed system.

But what really gets me is I think you are the one with your head in the sand, if you think 4.1 is worth getting so worked up over. Most of the problems with the Moxi are hardware problems, period.

LONG time reader..Great info..great forum. Finally had an issue to post...call me shy.

I recently had my DLP lamp go out on me. I decided to take my MOXI into the bedroom on my 27" CRT. Old model, not HD. My problem is that when I was using the MOXI on the HD DLP I had only 1080i and 720p selected. (I feel I was getting the best picture in this setting) Now when I take the moxi into the bedroom I cannot bring up the menu to select 480i. (the only res my bedroom TV supports) I have sound, but no picture because the TV only supports 480i. I tried connecting via Component cables, this gave me only scrambled pic, not suprising. My only options I could think of are:
1: Taking it to an HD TV somewhere, long enough to select 480. This is a problem because I don't know anyone with an HD tv, except maybe WalMart. :)
2: Someone mapping the step by step keystrokes to get to the resolution menu without seeing it. I'm not sure where the menu is at the moment, and I dont think it defaults to a certain point. But if it does, say after a reboot, then this might be possible. Although I would need help from someone with the same Moxi menu as I do. (Charter in Northern Michigan) I think all Charter subs have the same menu.

I called Charter CSR to find out if I could use the diagnostic menu to manually do it, but NO ONE had a clue. This happened about a week ago, I decided to just wait for my new lamp. Now the lamp came, DOA. So I have to ship it back, wait..ect. I am now looking for an answer to my riddle. I want to watch my recorded programs. Any help will be appreciated.

P.S. I do NOT want to have the box reset. I thought of this but I have programs I dont want deleted. (UFC PPV I paid for!)

On the front of your Moxi depress the "Live TV" and "OK" button simutaneously until the current resolution displays, either 1080 or 720 from what you described as your previous settings. Then use the down arrow on the Moxi box to toggle through the different resolutions, 1080/720/5p. Choose 5p. This is 480 and the appropriate resolution for your old TV.

In case Charter does ever get around to releasing the software...

Anyone have experience with Calvary Hard Drives? They have a 400GB hard drive for $116.99 after rebate ($136.99 - $20 rebate)

Their hard drives are the cheapest at every level from 200GB on, just wondering if anyone has any experience with them.
http://www.newegg.com/Product/Product.asp?Item=N82E16822101046

I am not familiar with Calvary but have made quite a few purchases from Newegg and they are top notch.

Splinke made an unbelievable Moxi FAQ troubleshooting guide. Its the best I have seen. You can find it here http://splmoxifaq.googlepages.com/FAQ.htm

It is quite comprehensive and covers most all of the problems encountered with the Moxi.

I never have problems with my Moxi ???????????????

I never have problems with my Moxi ???????????????

Wow. Me either.......................

And Anna Nicoles' baby is actually mine.
And I got the 5.1 update. (They thought 4.1 wouldnt make me happy enough)

LOL :D

I just got off the phone with the plant manager for my local Charter office in Auburn, AL and he said we are getting the 4.1 update on February 26th!!!! He knew exactly what I was talking about and actually talked to me about some of the new features that he has been waiting on. Surprisingly it was not the external storage but the ability to scroll forward in time.

He also said they are not replacing Moxi's, but putting in the Motorola 6414 for new installs and that they had Moxi's for replacements if needed.

This sounds too good to be true but I guess time will tell. I will be sure to post an update if/when the update does come down.

I just got off the phone with the plant manager for my local Charter office in Auburn, AL and he said we are getting the 4.1 update on February 26th!!!! He knew exactly what I was talking about and actually talked to me about some of the new features that he has been waiting on. Surprisingly it was not the external storage but the ability to scroll forward in time.

He also said they are not replacing Moxi's, but putting in the Motorola 6414 for new installs and that they had Moxi's for replacements if needed.

This sounds too good to be true but I guess time will tell. I will be sure to post an update if/when the update does come down.

Thanks for the post.
Time will tell.
Sounds encouraging :)

For those of you who have never had problems with your MOXI or your cable service: We're all happy for you. But that does not mean that other people haven't had problems. So be grateful that you haven't had problems, but please don't assume that people who *have* had problems are just whiners.

As for the testing process, the truth is that virtually none of us know what has to be done during testing. But I guarantee you that if we were able to find out what the process was, we'd be amazed at how much harder it is than we imagined.

This has been mentioned before, but it's worth repeating: The large cable companies are actually made up of smaller networks they purchased from smaller companies. Each of these networks often uses different hardware at the head end, and often uses different topology. So there's lots of different environments that have to be tested.

HOWEVER, with all that said, there'd be a lot less complaining if the cable companies would just keep us posted as to their intentions, and their progress. For example, if we had official information on whether Charter or TWC were planning on continuing to support the Moxi, and were indeed testing the new release, we'd be much quieter, or at least less bitchy (note that I said "we", including myself <g>). Ideally they could let us know their testing progress, but that's probably asking too much.

The bottom line is, information straight from the horse's mouth almost always helps smooth customers' ruffled feathers.

-Dan

I gave up on trying to find out Charter's plans over the phone, and leaning nothing. As a last resort before committing to a Tivo purchase, I visited a local Charter station for Asheville NC; in the past, I have found the people who worked there to be much more knowledgeable that anyone you can reach over the phone. Here is what what they said: Motorola model DCT6416 will begin replacing Moxi in April because they are not able to get more Moxi's. The Motorola can be picked up at this station, rather than being required to be "installed" by a Charter technician. They also said they would continue to support Moxi, but did not know if the 4.1 upgrade was planned.

I just got off the phone with the plant manager for my local Charter office in Auburn, AL and he said we are getting the 4.1 update on February 26th!!!! He knew exactly what I was talking about and actually talked to me about some of the new features that he has been waiting on. Surprisingly it was not the external storage but the ability to scroll forward in time.

This sounds too good to be true but I guess time will tell. I will be sure to post an update if/when the update does come down.

This is good as it may mean a system wide update.

A member named HRS on the Moxi Forums posted 2/10/07
For charter customers it will happen at the end of the month. External drive needs to be USB 2.0, 7200 rpm, 8 meg buffer.
Moxi Forums 4.1 release (http://forums.moxi.com/topic.asp?TOPIC_ID=24&whichpage=1)


BC

On the front of your Moxi depress the "Live TV" and "OK" button simutaneously until the current resolution displays, either 1080 or 720 from what you described as your previous settings. Then use the down arrow on the Moxi box to toggle through the different resolutions, 1080/720/5p. Choose 5p. This is 480 and the appropriate resolution for your old TV.
Nice work!

When I read his post via email, I almost cried (well, that might be pushing it a bit.)

I was about to give him a whole series of buttons to push on his remote based on what worked for me with the ability to view my display, but your way works MUCH better.

On the front of your Moxi depress the "Live TV" and "OK" button simutaneously until the current resolution displays, either 1080 or 720 from what you described as your previous settings. Then use the down arrow on the Moxi box to toggle through the different resolutions, 1080/720/5p. Choose 5p. This is 480 and the appropriate resolution for your old TV.

Thank you very much, this was the quick fix I was looking for! I knew there had to be a way, but Charter CSR had NO clue. I appreciate the quick responses. This is the best forum around.

I have had an issue with my moxi mate every once in a while. Around 8:00 my moxi mate becomes completely unresponsive until the next morning. It normally happens 2 days in a row every couple of weeks or so. It has happened 10 times total to me. I have had a tech come to my house but it is very frustrating because it works during the day. They replaces my moxi mate back in October. I though that fixed the issue although I told him that I was pretty sure that it was the main moxi box not the mate. But it started up again last night and again tonight.

Has anyone else had this issue and did anyone figure out what the actual issue is?

I sit here everyday reading these forums hardly ever posting, just seeing what is going on in the world of Moxi and I can't stay quiet any longer.

I don't care if I get flamed for this response but I'm going to do it anyway. I work with Routers and Firewalls daily in my business. If I were to do a network wide upgrade without sufficient testing and product trials I would be a fool. Things have to be tested large scale to assure that they meet both the needs of the provider and the customer.

I am tired of the constant bashing of Charter and Moxi and everyone else who does their due diligence and tests things completely before rolling out. Why do you think most businesses didn't go with Windows XP until SP1 came out, they are looking for stability. (Directed toward Moxiguy) Not that Moxi hasn't completely tested everything on their own, but Charter can't just take the code without making sure everything works on their own network.

I am fed up with the constant Charter bashing, if you don't like it leave go to Satellite, spend $800 on a Tivo, I don't care just shut up.

I am a satisfied Charter customer if you can't tell. My hardware works flawlessly, I have never had an issue with Customer service or had a billing issue. Neither DTV or Dish can provide me what I get now for close to the price. I admire Charter in St. Louis for standing up to KDNL, KMOV, and NFL network.

Do I want the added features available to me in 4.1 absolutely. But I have better things to do than post messages in a forum that mean very little in the grand scheme of things.

No reason to be rude.

I was a fairly satisfied Charter customer until I go HD and the system does not handle it.

I don't have a problem with testing, but let us (the customer) what is going on. In the absence of information we are forced to make up our own. Until I got HD I spoke to customer service 4 times in 14 years. My hardware has settled down and I don't have a lot of issues, but I want to be kept informed.

If the system does not work don't offer the service. MOXI was sold to me as "ment to be used with HD". I don't have a lot of problems and when it comes to my TV I am not that demanding. I can live with a skip in picture and sound now and then, but I would like to be able to record more hence the desire for 4.1.

As I said I don't expect much from Charter, but at least they could tell us what is going on.

Don't consider yourself flammed

Well, I got a response from TWC, (formerly Adelphia) out here in Simi Valley. I asked them about the firmware update for the MOXI and this is what they said,

"Hello Frederico,

Thank you for your inquiry.

Time Warner will update all equipment with the latest software
available in your area. However, we will be discontinuing the use of
the MOXI receivers in the near future. You will be notified by mail
when new equipment is available in your area.

If you have any further questions, please do not hesitate to contact us
at the number listed below. Our telephone representatives are available
24 hours a day, 7 days a week. Have a nice day!


Time Warner Cable
(888)TW-CABLE
(888)892-2253"

I've heard so many conflicting information--- one says, they will no longer be using the MOXI and will not be replaced, etc, etc. Does anyone have any insight on these updates for my area, L.A./Ventura County, California?

Time Warner will update all equipment with the latest software
available in your area. However, we will be discontinuing the use of
the MOXI receivers in the near future. You will be notified by mail
when new equipment is available in your area.



NOOOOOOOO!!!!!! :mad: I actually like my Moxi box, although I wish I had 4.1 (not so much for the external storage, though it would be nice, but for the faster menus). delrmx01 I am going to point people in the LA/TWC thread to this post as well. Granted, as others have stated, CSR's are not the best source of info, but at least it's in writing and someone had to think about actually typing something into the computer vs spouting something over the phone.

^^ Yeah, I really like my MOXI too and I was really hoping that the external HD was coming to us.

I had the new motorola 6416 box swapped out with my moxi a couple days ago. The menu looks just like the regular charter digital cable menu, except you have a dvr option as well as recording features obviously. Its much faster than the moxi, just not as pretty. When Charter came by, they said the old Moxi boxes were a fire hazzard if in a cabinet because the fans in them are too small, therefor run constantly and never cool the unit down enough. Overall, the box is fine...like I said not as pretty as a menu screen and a few features the moxi had, this box doesnt....but it still has dual tuners and does everything I need it to...I like some of the menu features better in this box as well. The new box has a HDMI output that works, as well as a usb output that will allow external storage very soon....but this box holds a lot more than the moxi does, so the external storage won't be as much as an issue.

The new box has ... a usb output that will allow external storage very soon....

Let's see, where have we heard that one before... hmm...

I had the new motorola 6416 box swapped out with my moxi a couple days ago. The menu looks just like the regular charter digital cable menu, except you have a dvr option as well as recording features obviously. Its much faster than the moxi, just not as pretty. When Charter came by, they said the old Moxi boxes were a fire hazzard if in a cabinet because the fans in them are too small, therefor run constantly and never cool the unit down enough. Overall, the box is fine...like I said not as pretty as a menu screen and a few features the moxi had, this box doesnt....but it still has dual tuners and does everything I need it to...I like some of the menu features better in this box as well. The new box has a HDMI output that works, as well as a usb output that will allow external storage very soon....but this box holds a lot more than the moxi does, so the external storage won't be as much as an issue.

Are you sure it's a USB port? If you have HDMI out, it should be a Phase III box which has a SATA port.

My Moxi's HDMI works

i thought it was a USB port....honestly havnt looked closely at it yet...you could, and probably are right that its a SATA

i thought it was a USB port....honestly havnt looked closely at it yet...you could, and probably are right that its a SATAif it's a phase III box with HDMI, then it has both USB and eSATA. as far as i know, neither is active, and neither are planned to be activated any time soon.

But what really gets me is I think you are the one with your head in the sand, if you think 4.1 is worth getting so worked up over. Most of the problems with the Moxi are hardware problems, period.

Amen to that.

My Moxi's HDMI works
What MOXI version in St. Louis has HDMI? I have the BMC 9022 which I thought was the latest model. It has component, DVI, SPDF, S-Video, ethernet and a couple of USB's.

What MOXI version in St. Louis has HDMI? I have the BMC 9022 which I thought was the latest model. It has component, DVI, SPDF, S-Video, ethernet and a couple of USB's.

He is referring to the Motorola 61416 not the Motorola MOXI's( TWC here in SoCal is also replacing the MOXI's with 3416/6416's).

He is referring to the Motorola 61416 not the Motorola MOXI's( TWC here in SoCal is also replacing the MOXI's with 3416/6416's).
Based on past posts, I would say black_mcleod is a MOXI customer. I'll wait for his response.

Based on past posts, I would say black_mcleod is a MOXI customer. I'll wait for his response.
I'm pretty sure you're right, and I'll bet he meant DVI when he said HDMI, since they are relatively interchangeable.

No reason to be rude.

I was a fairly satisfied Charter customer until I go HD and the system does not handle it.

I don't have a problem with testing, but let us (the customer) what is going on. In the absence of information we are forced to make up our own. Until I got HD I spoke to customer service 4 times in 14 years. My hardware has settled down and I don't have a lot of issues, but I want to be kept informed.

If the system does not work don't offer the service. MOXI was sold to me as "ment to be used with HD". I don't have a lot of problems and when it comes to my TV I am not that demanding. I can live with a skip in picture and sound now and then, but I would like to be able to record more hence the desire for 4.1.

As I said I don't expect much from Charter, but at least they could tell us what is going on.

Don't consider yourself flammed

Here is a question. Why should Charter keep you me or anyone else informed. If it wasn't for an internet forum or other postings no one would know about 4.1. Why is it charter's responsibility to inform the customer about an upgrade that they have not announced or posted any information regarding. Charter never made any promises saying it was coming and then missed deadlines. Most likely less than 1% of the moxi users know anything about it.

I'm going to go back to Microsoft for a second to make a point. Microsoft announced for years that they were working on Vista. They missed deadlines and release dates and for that I can completely understand customers and stockholders getting upset. People in this forum however are getting upset over an upgrade that you have not been promised, that you have not been "officially" told is in the works, and has never had any official release date from Charter. This mindset is unreasonable. If Charter had sent out flyers, mailers, email updates saying 4.1 support coming to moxi on 1/1/07 and it never happened, I would be right there with everyone else complaining about it, but that is not the case here.

As I stated before if you are truly unhappy with the product or service, vote with your wallet, bitching to random people on the Internet doesn't accomplish much.

...bitching to random people on the Internet doesn't accomplish much.

But it feels so good! :D
Great Microsoft analogy.
For a period there I thought this had turned into the "Complain about Charter thread".
Though I share many of the same frustrations as others here, it might be helpful to consider that the HD-DVR is still in it's earlier developmental stages, (how many models were there even 2 years ago?). I believe it's going to take the manufacturers another year or two to work out many of the issues and give us the features we want. By then hardware and storage costs will have dropped and performance should increase. In the mean time, at least we have each other. :D

Here is a question. Why should Charter keep you me or anyone else informed. If it wasn't for an internet forum or other postings no one would know about 4.1. Why is it charter's responsibility to inform the customer about an upgrade that they have not announced or posted any information regarding. Charter never made any promises saying it was coming and then missed deadlines. Most likely less than 1% of the moxi users know anything about it.


They keep customers INFORMED of channel changes AND rate increases!.
Most notices are received by surface mail, method probably required by law.
This can be expensive so I am sure that spending extra to let someone know
about a software change is low priority and is consigned to the more technical, lofty areas of CATV.
The only other way I know of subtle changes in the lineup etc is another moto hd box that has a message center and notifies customers of changes.

4.1 will have messaging. THis will help.

Your logic is correct about the 1% +/- users but the catv people had LESS
knowledge than the customers(on the surface anyway).

I think this puts the CUSTOMER (US) in a better position to utlilize services that
are PAID for out of OUR pockets.

I would think it uncomfortable for a service provider to have less info than
the customers. Whether this is by design or lack of coordination who knows or as you say it is NOT our business.

Rule number one:
The CUSTOMER is ALWAYS right
Rule number two:
IF the customer is WRONG see rule number one.


I appreciate this forum and all contributors that participate .

BC

The world is governed by those who do show up.
Trick is knowing WHEN to be there.

He is referring to the Motorola 61416 not the Motorola MOXI's( TWC here in SoCal is also replacing the MOXI's with 3416/6416's).

Anyone know the differences between the 3416 and 6416?

Anyone know the differences between the 3416 and 6416?
the 3416 lacks an analog tuner, so it will only work in areas where the cable network is purely digital. other than that, they are identical.

Anyone know the differences between the 3416 and 6416?

3416 has 2 digital tuners, no analog. I am also in Simi and my MOXI was replaced with the 3416 when my 2nd Moxi (used almost 2 years) finally overheated causing a short circuit and a permanent dead box- the unit always resided on top of the TV and not confined in any cabinet. BTW, at least the MOXI firmware warns you before it dies.

I can't say great things about the 3416, yes it holds more and the menus are faster and the On-Demand layout is quicker but I still miss the MOXI interface. There's no internal cable modem so the TV guide takes 4 days to fill after a reset. I programmed the 30 sec skip forward and STB Mute functionality but really miss the 15 minute skip ahead. In one month's time I had to reset twice due to DVR freezes caused by skipping and fast forwarding eratically - the dreaded 'To be announced' on the MOTO Guide - not a pretty sight!

Synchron.

Here is a question. Why should Charter keep you me or anyone else informed. If it wasn't for an internet forum or other postings no one would know about 4.1. Why is it charter's responsibility to inform the customer about an upgrade that they have not announced or posted any information regarding. Charter never made any promises saying it was coming and then missed deadlines. Most likely less than 1% of the moxi users know anything about it.

Why? because we are their customers

I'm going to go back to Microsoft for a second to make a point. Microsoft announced for years that they were working on Vista. They missed deadlines and release dates and for that I can completely understand customers and stockholders getting upset.

Good point, but I bet Microsoft did not hide from the public. They kept us informed even when they were late.

People in this forum however are getting upset over an upgrade that you have not been promised, that you have not been "officially" told is in the works, and has never had any official release date from Charter. This mindset is unreasonable. If Charter had sent out flyers, mailers, email updates saying 4.1 support coming to moxi on 1/1/07 and it never happened, I would be right there with everyone else complaining about it, but that is not the case here.

In fact a Charter service supervisor did promise that it would be released in my area on January 24th. So I guess you are now on my side now.

As I stated before if you are truly unhappy with the product or service, vote with your wallet, bitching to random people on the Internet doesn't accomplish much.

I believe that they can do better and provide better customer service. Just because this is somewhat hightech does not mean they cannot set release dates or communicate with their customers. As customers we have a right to get a reasonable amount of foresight as to what to expect from our service so we can best utilize the service we pay for. The frustrating part is the mis-information from charter reps. Sorry, but poor service pisses me off. From the cable company or a car company or at a restaurant. I am in the service business and I don't treat people that way so I don't want to be treated that way.

Perhaps we would all be better off without the information from the internet, but the fact that not everyone has the information does not mean it should not be addressed. It's out there Charter has to learn to deal with it.

We are not bitching to random people on the the internet.....We are bitching to a specific target of people who have the same issues - on the internet.

While I am not completely satisfied now I have been in the past. When I got HD the picture was so nice I will never be able to go back, but the box limits my use. When/if we ever get the upgrade and we can add storage I will go back to being satisfied.

That is why we are impatient and feel the need to bitch a little......

But what really gets me is I think you are the one with your head in the sand, if you think 4.1 is worth getting so worked up over. Most of the problems with the Moxi are hardware problems, period.

Amen to that.
I saw a pre-release version of 4.1 a while back, and it does indeed solve most of the problems with the Moxi. The menus are much faster, and there's support for an external hard drive. They also told us (but could not demo it, of course) that it should handle signal strength problems better. If this is true, then I *do* think it's worth "getting worked up over."

-Dan

I only have one problem with my MOXI.

The issue is space. It is no good for me to record series in HD because if I fall just a couple days behind either they get deleted or new shows do not get recorded. On a good day I can store 7 hours of HD. For all of the positives (2 tuner HD) it does me no good to record two shows at the same time if the blasted thing won't even have space for them both. As long as they enable the external hard drive I could live with the slow interface and spend $100-$200 of my own money for the space I want.

Besides the space issue, I have been a very happy MOXI/Charter customer. I have questioned their lack of additional HD channels recently (other cable systems have 20+ and D*/E* have more as well while Charter has about 14 depending on the market). I also question their dedication to HD when I get phone calls and mailings every other day about Charter Phone, when they've been repeatedly told it is more expensive than what I have now, even in a package.

To me, the external hard drive is the killer app. I get all the space I want to have (provided it fits on a single drive or raid array if that would work) and they still get my money (which, at over $120, is my 4th highest monthly bill). It's a win-win.

on eBay(http://cgi.*********/Scientific-Atlanta-Media-Center-MOXI_W0QQitemZ250084383632QQihZ015QQcategoryZ39804QQssPageNa meZWDVWQQrdZ1QQcmdZViewItem) I saw an auction for an SA MOXI. I thout those were not made, I thought that only Moto made them(so cable co's had to go with a Moto headend to get MOXI). Interesting, or at least to me.

on eBay(http://cgi.*********/Scientific-Atlanta-Media-Center-MOXI_W0QQitemZ250084383632QQihZ015QQcategoryZ39804QQssPageNa meZWDVWQQrdZ1QQcmdZViewItem) I saw an auction for an SA MOXI. I thout those were not made, I thought that only Moto made them(so cable co's had to go with a Moto headend to get MOXI). Interesting, or at least to me.

I am a charter customer and I have an SA Moxi.

I am in Southern California

on eBay(http://cgi.*********/Scientific-Atlanta-Media-Center-MOXI_W0QQitemZ250084383632QQihZ015QQcategoryZ39804QQssPageNa meZWDVWQQrdZ1QQcmdZViewItem) I saw an auction for an SA MOXI. I thout those were not made, I thought that only Moto made them(so cable co's had to go with a Moto headend to get MOXI). Interesting, or at least to me.

Adelmoxi,

Could you rework your link. It is not working.

Thanks

Adelmoxi,

Could you rework your link. It is not working.

Thanks

You have to replace the "****"s with the domain name.

on eBay(http://cgi.*********/Scientific-Atlanta-Media-Center-MOXI_W0QQitemZ250084383632QQihZ015QQcategoryZ39804QQssPageNa meZWDVWQQrdZ1QQcmdZViewItem) I saw an auction for an SA MOXI. I thout those were not made, I thought that only Moto made them(so cable co's had to go with a Moto headend to get MOXI). Interesting, or at least to me.

This is the "PowerKey" model that has been discussed. It is also in splinke's FAQ I believe. They are far less common than the box for Moto systems. Just because it is made by Moto, it doesn't mean it is only bound for Moto based systems. Making a box for both access systems gives it a much wider possible audience (basically every cable customer I believe since Moto and SA control the access market for the time being).

Adelmoxi,

Could you rework your link. It is not working.

Thanks

For Some reason when I pasted in the link it did that.

FWIW.....I just had my 9022 Moxi replaced with the 3416 here in St. Louis. I miss the Moxi interface but it's nice having the 160gb hard drive. I think HD looks just as good and SD might be slightly better. The tech said that as the Moxi boxes are brought in they will not be replaced here. Any exchanges or new boxes will be the 3416.

Scott

I'm pretty sure you're right, and I'll bet he meant DVI when he said HDMI, since they are relatively interchangeable.


That is what I meant :)

hsugawar posted this on the Moxi Forums

http://forums.moxi.com/topic.asp?TOPIC_ID=24&whichpage=2

Posted - 02/13/2007 : 09:52:14
--------------------------------------------------------------------------------

I was successful in attaching a USB externl HDD to my BM9012 on Comcast in SF Bay Area. The external drive is completely integrated to Moxi's storage system so that the user cannot tell how many physical drives there are.

The required spec for an external drive is...
- 7200rpm or faster
- 8MB or larger internal buffer
- USB 2.0
- attached to the rear panel

I am using a Maxtor 500GB (about $170) in a no-brand USB 2.0 box (about $20). I firstly tried to use an old Maxtor 250GB from my stock, but it was not liked by my Moxi because of its small (2MB) internal buffer.


and when asked what date he received the 4.1 software update?

Posted - 02/14/2007 : 11:35:22

Unfortunately, I cannot tell except "sometime early 2/2007 or before."


BC

Hi everyone.

I have been lurking in this forum for a while now with nothing to add until now. I happen to here this rumor the other day and I though i would share it.

It looks like Charter will be upgrading the SA and some Motorola markets February 26, 2007 – March 2, 2007 and the rest of the Motorola markets (WI, MI, Hickory, St Louis, Asheville, GSA, Cape Girardeau, West Sacramento) March 5, 2007 – March 9, 2007. The actual Software Version: 4.1.91 but may change by then.

Thats all I got for now.

3416 has 2 digital tuners, no analog. I am also in Simi and my MOXI was replaced with the 3416 when my 2nd Moxi (used almost 2 years) finally overheated causing a short circuit and a permanent dead box- the unit always resided on top of the TV and not confined in any cabinet. BTW, at least the MOXI firmware warns you before it dies.

I can't say great things about the 3416, yes it holds more and the menus are faster and the On-Demand layout is quicker but I still miss the MOXI interface. There's no internal cable modem so the TV guide takes 4 days to fill after a reset. I programmed the 30 sec skip forward and STB Mute functionality but really miss the 15 minute skip ahead. In one month's time I had to reset twice due to DVR freezes caused by skipping and fast forwarding eratically - the dreaded 'To be announced' on the MOTO Guide - not a pretty sight!

Synchron.

Thanks synchron-- did a tech come by an dreplace your box or did you take it in their office on Easy St.?

No, the tech made the house call - one business day after calling TW. As far as I know, you can't even deal with the Easy St office for STB's. You can only go there to get brochures, see demos, get extra cable patch cords, splitters, cable modems for Roadrunner, etc. For STB issues, they want to go to your house and do a swap in order to radio in and provision the new box.

synchron.

Wow I would have liked a St. Louis, MO. - Charter only thread. Wonder who caused the abrupt turnaround and why?

I think there was some mis-communication between moderators.

The St. Louis, MO - Charter thread is alive again and can be found here.

I see.. well, I called TWC and they will be replacing my MOXI with a new box this Sunday..

Good news! Charter is now releasing the 4.1 software update in the southeast by the end of February. This update will give users the ability to add an external hard drive to the moxi unit to provide more storage space; as well as a couple of other nice enhancements. Reading the thread will give you more explanation of the enhancements this software upgrade provides. It is also my understanding that going forward, Charter will still support the moxi, but new or replacement dvrs will be the motorola 6412 dvr.

Good news! Charter is now releasing the 4.1 software update in the southeast by the end of February. This update will give users the ability to add an external hard drive to the moxi unit to provide more storage space; as well as a couple of other nice enhancements. Reading the thread will give you more explanation of the enhancements this software upgrade provides. It is also my understanding that going forward, Charter will still support the moxi, but new or replacement dvrs will be the motorola 6412 dvr.

Excellent.

Btw..Where did you obtain your info?

Thanks

I've noted that many folks have had what sound like overheating issues. I had several episodes of overheating when the house got above 75 degrees. I tried several things until I hit on raising the box about a quarter inch using a couple of DVD boxes under the edges of the case. Lo and behold no more overheating. I bought a set of rubber stick-on case feet from R Shack and put them on the existing feet. No more overheating issues. Poor design. Easy fix.

GREAT Suggestion
Had a cold snap here so we raised the thermostat and I noticed the Moxi
was really warm, hard to keep your hand on it.
Vents are clean and top/side clear.
Following your suggestion the Moxi was elevated (a half inch or so).
This morning the Moxi is much cooler.

Thanks

BC

I have a potential Moxi problem. Two days ago a small black dot appeared in the exact center of my screen. At first I thought it might be either stuck mirrors or dust in the light engine ( I have a dlp driven set) However, if I switch sources to my dvd, a direct cable line into the antenna jack or my sons Wi the black dot disappears. This seems to rule out a light engine problem and seems to suggest a source (moxi) problem. Has anyone else heard of a problme like this with Moxi mated to a Samsung dlp?

ps the problem surfaced suddenly about two months after getting the Moxi

Can you try the Moxi on another input or plug something else into the input the Moxi is plugged into, just to rule out that particular input.
Sorry, but that's all the help I can offer. Hopefully it's something simple.

Good Luck

Two days ago a small black dot appeared in the exact center of my screen... Mike, I'll check with our support team to see if they have any previous experience with this.

Meanwhile, try Ironwill's suggestion: connect the Moxi into a known good input... connect your DVD into the input that was giving you trouble with the Moxi. (you want to see if there's an issue with that input on your Samsung); also, what's your TV model number?

[EDIT] Our support team tells me they had one previous call on a similar issue (at another operator). A box swap cured it. You may need to call your cable operator for a replacement box.

Thanks Moxi Guy! I'll quote you to the cable operator! (Newwave)

Thanks Moxi Guy! I'll quote you to the cable operator! (Newwave) Have you tried swapping cables around?

No, I'll do that when I get home today and see if that works. If not, then I'll call.

ps Don't worry, I wont really quote you to the cable company :)

This is from a poster on the Moxi forum site.

Posted - 02/16/2007 : 14:08:03
--------------------------------------------------------------------------------

Well, I decided to contact a person who works at the local Charter office here in Bay City, MI. I became acquainted with him following a system clock problem that was finally fixed at the main frame server for out area. I called him to see if he had heard about any coming MOXI system version upgrades. I read to him the 12/01/2006 quote about the 4.1.73 version and its enhancements. He initially confirmed that something was due the end of this month, but then he consulted with someone else in his office and that person said he had recieved an e-mail notification that there was an indefinite hold on any release of an upgrade. Talk about dangling the carrot.

He also said that a different Motorola device was being put into distribution to its customers that doubled the storage capacity and was not a MOXI product, but used the standard grid type display of programming. He said the MOXI box would still be supported and used for new customers as well.

He said that they just weren't offering to swap out systems to customers as the MOXI boxes were viable products.

While any improvement in storage capacity is to be disired, I'm not sure I'd like the different interface. On the other hand, if the MOXI upgrade does go through, then I'm on the hook for the cost of the added hard drive.

Who knows?

When it is up and running at my house then I will know its been deployed.

I swapped the moxi box to component 3 and the dot was still there. I switched the dvd to component two and no dot. This seems to confirm that the problem is the moxi box.

OK here is a new one for me. Today this just started, when I push the "MOXI" button one push brings up the menu any more pushes of the "MOXI" button after the first no longer do anything, I can no longer exit the menu by pushing the "MOXI" button.

Is this the newest update or is my Moxi failing? What the heck happened?

OK here is a new one for me. Today this just started, when I push the "MOXI" button one push brings up the menu any more pushes of the "MOXI" button after the first no longer do anything, I can no longer exit the menu by pushing the "MOXI" button.

Is this the newest update or is my Moxi failing? What the heck happened?

Could just be the batteries in the remote :)

Could just be the batteries in the remote :)

That was my first thought also, except I have 2 remotes and both started doing this just today.

EDIT: I was just about to try new batteries just to be sure, but before I did I found it is now working normal again. Very strange.

OK here is a new one for me. Today this just started, when I push the "MOXI" button one push brings up the menu any more pushes of the "MOXI" button after the first no longer do anything, I can no longer exit the menu by pushing the "MOXI" button.

Is this the newest update or is my Moxi failing? What the heck happened?

I had this happen. A hard reset (unplug from the wall) worked to fix the problem.

I swapped the moxi box to component 3 and the dot was still there. I switched the dvd to component two and no dot. This seems to confirm that the problem is the moxi box.

Mike,
Disconnect the cable into your Moxi (from the wall) and connect directly to your TV. If the "dot" is gone then you know its the Moxi!

Already did that. No dot. The only time I see a dot is through the moxi. I plan on calling the cable company tuesday after the presidents day holiday. Wish me luck. :rolleyes:

I had this happen. A hard reset (unplug from the wall) worked to fix the problem.

I did try the reset button with no immediate results but I never unplugged it. At any rate it is now working normally again after "acting up" for a few hours. So I am not sure what the cause or fix was, but I am glad it is OK again.

Thanks

Already did that. No dot. The only time I see a dot is through the moxi. I plan on calling the cable company tuesday after the presidents day holiday. Wish me luck. :rolleyes:

I am sorry. I really like my Moxi and am dreading the day it croaks. When that day comes I have thought about telling them to replace my Moxi or I'm going satellite. ;) I guess I had better be ready to walk the walk before I draw the line in the sand.

PS..I am not ready to move to satellite...yet

I see.. well, I called TWC and they will be replacing my MOXI with a new box this Sunday..

BS -- TWC came by and said ..."oh I'm here for a repair..." Itold him he was here to replace my MOXI with the new TWC DVRs (6412). Anyway, he said there was a long waiting list and I told him I could've told him that. I called them last week to see if they would need to rplace my MOXI, and I guess they thought there was something wrong woth it-- well got my hoes for this ...oh well --I'm very satisfied with my MOXI.

If they're (TWC) making us wait, I thin TWC should release the 4.1 in the meantime--at least we can get an external drive hooked to the MOXI, that's all I really want is a bigger drive.

I apologize if this has been discussed, but google and site search does not return useful information and this thread and the Yamaha threads are huge.

I just installed my new Yamaha RX-V2700 receiver, Oppo DV-981HD DVD player, and Panasonic TH-58PX600U TV.

I also connected my existing Media Center PC and my existing Time Warner Cable Moxi HD DVR (Southern California, Redondo Beach).

The DVD player and the Moxi are both connected to HDMI inputs of the receiver, and audio is connected via optical.

The DVD works fine, both audio and HDMI video.

The Moxi has audio but no video output, and the HDMI light on the receiver randomly flickers on and off as if there is a signal problem.

The Moxi does work when I connect directly to the TV using HDMI (using DVI to HDMI adapter) or component video.

I've read in the Yamaha forum that some other model HD cable boxes with the same HDMI sync symptoms are fixed by firmware updates of the cable boxes, I hope this is the case for the Moxi.

I've been on hold waiting to talk to TWC tech support while I'm typing.
<Edit>
Support told me two things:
- TWC does not support Moxi boxes, they are considered "legacy" Adelphia equipment.
- I explained to the CSR that I signed up with TWC not Adelphia and that TWC installed the Moxi. The CSR then said that they would schedule service to investigate the problem, and that they may install a Motorola 6416 instead of the Moxi.
Anybody know anything about the 6416, I can't find it on the Motorola site?
</Edit>

Can anybody give advice, or if a solution has been presented please point me to the discussion.

Regards
Pieter

I apologize if this has been discussed, but google and site search does not return useful information and this thread and the Yamaha threads are huge.

I just installed my new Yamaha RX-V2700 receiver, Oppo DV-981HD DVD player, and Panasonic TH-58PX600U TV.

I also connected my existing Media Center PC and my existing Time Warner Cable Moxi HD DVR (Southern California, Redondo Beach).

The DVD player and the Moxi are both connected to HDMI inputs of the receiver, and audio is connected via optical.

The DVD works fine, both audio and HDMI video.

The Moxi has audio but no video output, and the HDMI light on the receiver randomly flickers on and off as if there is a signal problem.

The Moxi does work when I connect directly to the TV using HDMI (using DVI to HDMI adapter) or component video.

I've read in the Yamaha forum that some other model HD cable boxes with the same HDMI sync symptoms are fixed by firmware updates of the cable boxes, I hope this is the case for the Moxi.

I've been on hold waiting to talk to TWC tech support while I'm typing.
<Edit>
Support told me two things:
- TWC does not support Moxi boxes, they are considered "legacy" Adelphia equipment.
- I explained to the CSR that I signed up with TWC not Adelphia and that TWC installed the Moxi. The CSR then said that they would schedule service to investigate the problem, and that they may install a Motorola 6416 instead of the Moxi.
Anybody know anything about the 6416, I can't find it on the Motorola site?
</Edit>

Can anybody give advice, or if a solution has been presented please point me to the discussion.

Regards
Pieter

The 6416 is the 160GB cousin of the 6412. Good wikibook (http://en.wikibooks.org/wiki/How_to_use_a_Motorola_DVR) article on the whole family.

Some users have no issues, some have nothing but issues. HDMI functionality seems to be dependant on your hw and the STB's firmware. Good luck :)

Pieter,
If HDMI is really important to you then make sure in the Yamaha input setup that you have assigned the Moxis input to HDMI. The user manual will guide you. This may solve your problem.

Not to oversimplify matters but...I would just go component to the TV from the Moxi and optical to the receiver from the Moxi. It works with your setup as you noted. PQ is about the same as the HDMI. Its just more cabling.

As far as the 3416 is concerned...look @ the thread in this forum. Many HDMI issues have been reported..among other bugs

Good luck

I am sorry. I really like my Moxi and am dreading the day it croaks. When that day comes I have thought about telling them to replace my Moxi or I'm going satellite. ;) I guess I had better be ready to walk the walk before I draw the line in the sand.

PS..I am not ready to move to satellite...yet


I agree that you should be ready to back up the threat but I will say in my experience, satellite to charter is like garlic or crosses to vampires. Whenver I've mentioned it anything they said was "impossible" is all the sudden "no problem." (e.g. when they said there was a waiting list if I wanted to get a second Moxi) I was ready to back it up but even if it's a hollow threat you might have some luck with it.

...The Moxi has audio but no video output, and the HDMI light on the receiver randomly flickers on and off as if there is a signal problem...
Digital video output from the Moxi is incompatible with most, if not all, switching devices, including AV receivers. There was some evidence that Digeo was going to fix this issue in an update, and the 4.1 update may become available at some point in the future, but I do not know if that update addresses the issue. Also, the digital input on the device to which the Moxi is connected must be fully HDCP-compatible. Perhaps you could try the component video, as DLSDO suggested, and perhaps you could even do this through your receiver for full switching capability.

From the FAQ (link in my signature):
DVI port does not work with inline devices. If you have an AV receiver or other unit that can serve as a switching device for digital video, it probably will not work with the Moxi's DVI output. In addition, active inline DVI to HDMI converters, inline DVI/HDMI repeaters, and inline DVI/HDMI picture enhancers may cause picture loss or instability of the Moxi hardware. Thus, if you wish to use the DVI port on the Moxi, you will most likely have to connect it directly to your display. Digeo is apparently working on a future update that will make the Moxi compatible with digital video switching devices.

Mike, I'll check with our support team to see if they have any previous experience with this.

Meanwhile, try Ironwill's suggestion: connect the Moxi into a known good input... connect your DVD into the input that was giving you trouble with the Moxi. (you want to see if there's an issue with that input on your Samsung); also, what's your TV model number?

[EDIT] Our support team tells me they had one previous call on a similar issue (at another operator). A box swap cured it. You may need to call your cable operator for a replacement box.

Yeah, I've seen this issue in our facility as well.

The 6416 is the 160GB cousin of the 6412. Good wikibook (http://en.wikibooks.org/wiki/How_to_use_a_Motorola_DVR) article on the whole family.

Some users have no issues, some have nothing but issues. HDMI functionality seems to be dependant on your hw and the STB's firmware. Good luck :)
Thanks for the link.

Pieter,
If HDMI is really important to you then make sure in the Yamaha input setup that you have assigned the Moxis input to HDMI. The user manual will guide you. This may solve your problem.

Not to oversimplify matters but...I would just go component to the TV from the Moxi and optical to the receiver from the Moxi. It works with your setup as you noted. PQ is about the same as the HDMI. Its just more cabling.

As far as the 3416 is concerned...look @ the thread in this forum. Many HDMI issues have been reported..among other bugs

Good luck
I will double check the receiver config, but the default is supposed to auto detect inputs, and I am using the Sat/Catv designated inputs.

Reason I'm using HDMI is because of simplified cabling, I hope TWC can get a box that works to me, I'd hate to have to run extra cables throught the walls.

Digital video output from the Moxi is incompatible with most, if not all, switching devices, including AV receivers. There was some evidence that Digeo was going to fix this issue in an update, and the 4.1 update may become available at some point in the future, but I do not know if that update addresses the issue. Also, the digital input on the device to which the Moxi is connected must be fully HDCP-compatible. Perhaps you could try the component video, as DLSDO suggested, and perhaps you could even do this through your receiver for full switching capability.

From the FAQ (link in my signature):
DVI port does not work with inline devices. If you have an AV receiver or other unit that can serve as a switching device for digital video, it probably will not work with the Moxi's DVI output. In addition, active inline DVI to HDMI converters, inline DVI/HDMI repeaters, and inline DVI/HDMI picture enhancers may cause picture loss or instability of the Moxi hardware. Thus, if you wish to use the DVI port on the Moxi, you will most likely have to connect it directly to your display. Digeo is apparently working on a future update that will make the Moxi compatible with digital video switching devices.
Hmm, not good news for me.

I'll see what happens when the tech comes out, maybe the new box works, maybe I'll have to run extra cables.

I'm calling tomorrow but I don't want to dump the moxi! I want one that does not put a dot in the middle of the screen. Sounds like the moxi people think this is a pretty rare thing. My other worry is that the cable company will charge me a service call fee. That would tick me off. I get a defective box and they charge me to replace it! :eek:

What should I do?

Charter came today for a problem I was having with my Moxi (Thin Green horizontal flashes), and they replaced it with what they told me is a newer DVR and that they were not using Moxi anymore for new customers.
It is the Motorola DCT 6416 lll, Dual DVR.

It seems to work fine other than it is very different from the Moxi. One feature I do not like is that there is no way of looking up shows to record via a title search.

Anyway, I called them and the Customer service Rep advised that I could bring the unit into my local office and still get a Moxi.

Any suggestions on which box is the better choice?

Thanks,

Hmm, not good news for me.

I'll see what happens when the tech comes out, maybe the new box works, maybe I'll have to run extra cables.
Well, you should just be able to connect the Moxi to your reciever over component and still keep teh single HDMI cable to your TV. I don't know about your specific reciever, but I would assume it will digitize any input and allow for single-cable HDMI output. This way you don't have to run component to the TV, just Moxi to Reciever.

Well, you should just be able to connect the Moxi to your reciever over component and still keep teh single HDMI cable to your TV. I don't know about your specific reciever, but I would assume it will digitize any input and allow for single-cable HDMI output. This way you don't have to run component to the TV, just Moxi to Reciever.
Good solution. I looked at the manual online and that receiver will do upconversion to HDMI from component. Audio to the TV probably won't be an issue as I assume that you are using the receiver for sound anyways with a setup like that. Nice receiver BTW!

What should I do?

Charter came today for a problem I was having with my Moxi (Thin Green horizontal flashes), and they replaced it with what they told me is a newer DVR and that they were not using Moxi anymore for new customers.
It is the Motorola DCT 6416 lll, Dual DVR.

It seems to work fine other than it is very different from the Moxi. One feature I do not like is that there is no way of looking up shows to record via a title search.

Anyway, I called them and the Customer service Rep advised that I could bring the unit into my local office and still get a Moxi.

Any suggestions on which box is the better choice?

Thanks,

The 6416 III is a good box (160 GB, extra fan, HDMI, etc.), but the iGuide software that it runs is very basic. It lacks features such as keyword search, but is generally faster as it's not very graphic. You can search by title by pressing Menu, then selecting the magnifying glass icon.

As to which is better, it's a matter of opinion. The 6416 box itself has a larger HDD and is less picky about signal strength. But it doesn't store guide data locally, so guide data takes 2-3 days to fill up after power interruption. It has an extra fan, so it overheats less frequently.

With 4.1, I'm sure I'd prefer the BMC9012 w/MOXI. Just don't know if I'll ever see 4.1 though :)

I called the cabel company and was told they could come and replace my defective moxi box but they would charge me $20 :eek: Does that seem right to you guys? "Oh we gave you defective equiptment, that will be $20 please.

I called the cabel company and was told they could come and replace my defective moxi box but they would charge me $20 :eek: Does that seem right to you guys? "Oh we gave you defective equiptment, that will be $20 please.
This is not a new installation or change in service--it is a repair call that became necessary independent of anything you did, so they should not be charging you. Tell them nicely that they will either have to waive the fee, or you will be switching to satellite service.

What should I do?

Charter came today for a problem I was having with my Moxi (Thin Green horizontal flashes), and they replaced it with what they told me is a newer DVR and that they were not using Moxi anymore for new customers.
It is the Motorola DCT 6416 lll, Dual DVR.

It seems to work fine other than it is very different from the Moxi. One feature I do not like is that there is no way of looking up shows to record via a title search.

Anyway, I called them and the Customer service Rep advised that I could bring the unit into my local office and still get a Moxi.

Any suggestions on which box is the better choice?

I had a Moxi (here in the Charter land of West Michigan) and jumped at the chance to get the new 6416 Phase 3 when offered. I went in the Tuesday after 24 and Heroes aired simultaneously. The Moxi had recorded both in HD, and the 24 episode pixelated throughout and was unwatchable. I went in to the local Charter office (rather than calling the insufferably ignorant tech support folks) to ask if there were plans to offer the 4.1 Moxi upgrade. The girl said she didn't know anything about that, but could offer me the "new HD DVR" option (the 6416) instead - all I had to do was bring in the Moxi, and they'd switch it out. So I did. It has made all the difference for us. We can simultaneously record multiple HD programs with no problems. Tons of storage. It may not look as pretty as the Moxi, but I'll take functionality over beauty any day.

Not that this should sway the OP's decision to go with one box or the other... but I did want to share my experience.

Thanks,
Jay

Thanks for the replies everyone :-)

I apologize if this has already been answered, but will my Moxi handle the DST change that is happening in a few weeks? Does that depend on my provider?

I apologize if this has already been answered, but will my Moxi handle the DST change that is happening in a few weeks? Does that depend on my provider?
It's up to your cable company. The date and time are set from there.

-Dan

What should I do?

Charter came today for a problem I was having with my Moxi (Thin Green horizontal flashes), and they replaced it with what they told me is a newer DVR and that they were not using Moxi anymore for new customers.
It is the Motorola DCT 6416 lll, Dual DVR.


Thanks,

That's interesting they said that about new customers. I just got Charter digital cable installed on Saturday and they gave me the Scientific Atlantic media center with Moxi.

I've been having issues with my On Demand, and by issues I mean not working. I've had at least 4 calls to Customer Service and each time they say they'll send a signal to refresh my box. That doesn't work! I'm not sure if it's the DVR, like some hidden feature the guy forgot to turn on or what. either way, there should be a tech coming out soon dude to lines that keep flashing across certain channels.

Has anyone had success with IR control of the Moxi? If so what IR code did you use?

Has anyone had success with IR control of the Moxi? If so what IR code did you use?
I think many people have had success with the Harmony series of remotes. I use a Sony learning remote with decent success. The only annoying part is that I don't think any remote will ever learn the "turbo" feature of the Moxi remote. I think I remember Moxiguy saying that they actually blink the IR emitter more rapidly than a standard remote to create the effect, which means that other remotes probably can't learn it or duplicate it easily.

I called back and got a different CS operator who laughed at the idea of charging for a defective piece of equiptment. She had also already heard of the dot in the center of the screen problem. Seems like I got a knowledgeble Customer Service rep. Hey,I must not be with charter anymore! :D

This is not a new installation or change in service--it is a repair call that became necessary independent of anything you did, so they should not be charging you. Tell them nicely that they will either have to waive the fee, or you will be switching to satellite service.

Has anyone had success with IR control of the Moxi? If so what IR code did you use?

Works fine with my Harmony ... turbo mode too. Worked fine using the Harmony web based setup, I didn't have to teach it any commands.

Works fine with my Harmony ... turbo mode too. Worked fine using the Harmony web based setup, I didn't have to teach it any commands.

Thanks for the response. I need to be more specific.

I archive HD @ 480i from the Moxi to a DVDR. I have a 2 room Moxi. I want the ability to force the Moxi to change channels for the timed recordings.

As you know a DVDR records what it sees. Due to the multituner 2 room setup the Moxi might be recording but the output from the Moxi might be a different channel. Real nice feature when your watching another program and recording to the Moxi but not good when you trying to record to a DVDR and minimize unnecessary steps. When this happens I then have to transfer the stored movie on the Moxi real time to the DVDR later. Pain in the neck!

My TV has TVGOS built in with IR function. I should be able to program the TV to tune the Moxi by IR to a desired channel for timed recording scheduled on the DVDR. The problem I have encountered is the TVGOS-IR setup is unable to detect and control the Moxi. Whew!

Any suggestions would be appreciated.

You can't program the Harmony to timer change channels can you? Any other IR devices out there that you can think of that can be programmed to change the Moxis channels?

You can't program the Harmony to timer change channels can you? Any other IR devices out there that you can think of that can be programmed to change the Moxis channels?

I have an old UE remote (i think) that had timer macros. In my pre-DVR days I'd program it to change the channel on my old STB at a certain time, and program my VCR (later DVDR) to come on at the same time. Multiple steps, but it worked.
I would think any remote that allows timer macros would work with the Moxi, too, although I'm not sure how you'd guarantee that the "right" tuner responded.
Maybe Splinke or his FAQ can address that....
barry

edit: although as I think about it, I think the Moxi outputs "what you see" via the composite outs...

Hey Moxi guy! I am the person who had the black dot in the center of the screen problem. The field tech who was scheduled to change out my box just called and said he had seen several examples of this problem and all I had to do was hit the reset button. I tried it and it worked! So to all, if you see a small black dot in the dead center of your screen, it is a known moxi problem but all you have to do is reset the box :p

... it is a known moxi problem but all you have to do is reset the box :pGlad everything is back to goodness. Thanks for reporting the cure. I'll get it into the file. BTW... I should have suggested that earlier. It's our equivalent of "take two aspririn and call me in the morning." When in doubt reset... if that doesn't work, power cycle (unplug, wait, replug).

Works fine with my Harmony ... turbo mode too. Worked fine using the Harmony web based setup, I didn't have to teach it any commands.


What is turbo mode? Is it the same as fast forward? (moxi has 3 speeds).

... The field tech who was scheduled to change out my box just called and said he had seen several examples of this problem...

I'm going to make a request above and beyond. We'd love to know more about this. Our tech people have heard of only two instances from Cable operators--and they didn't supply enough information for use to identify the issue. If your field tech has seen "several" instances, can you ask your operator to get in touch with Digeo tech support? Thanks.

What is turbo mode? Is it the same as fast forward? (moxi has 3 speeds).Turbo mode is like fast-forward for the interface. If you press and hold an arrow button on the remote, the menu scrolling speeds up. (In 4.1 it gets wicked fast.)

Hey Moxi guy! I am the person who had the black dot in the center of the screen problem. The field tech who was scheduled to change out my box just called and said he had seen several examples of this problem and all I had to do was hit the reset button. I tried it and it worked! So to all, if you see a small black dot in the dead center of your screen, it is a known moxi problem but all you have to do is reset the box :p


I'm surprised you don't reset your box regularly. My Moxi never fails to slow down to a crawl every 2 or 3 weeks. Usually I press the reset button and it clears it up. This week I did a full unplug reset to get it back to normal. I figured it was a "feature." :rolleyes:

MacCleod: Moxi interface has always been very fast and did not slow down in the 2 months I have had it.

Moxi guy: to add to your information, I live in SE Ky where our provider is Newwave communications. We have had the moxi's only since mid december and the tech said he had seen several of these and correctly described the problem over the phone so I think he wasn't just trying to cut out a stop! I will call them tommorow but I'm not sure the message will be passed up the chain from the customer rep.

We have always had software version 4.1 I wonder if it is a 4.1 thing since most people don't seem to have it yet.

That's why yours hasn't slowed down - its not flash based anymore :-)

Moxi guy: I called newwave and told the cr about the fix. She said that she actually knew about the fix and that she had heard some reports about a blue dot. She promised to pass the message up the chain that you guys want to hear from them.

Moxi guy: I called newwave and told the cr about the fix....She promised to pass the message up the chain that you guys want to hear from them. Thanks.

Is Charter planning on enabling PC Link with 4.1?

Speaking of Charter, does anyone have the latest on Charter in the STL area and the 4.1 release? I've heard the end of February, but it's now the 22nd and I still don't have it.

I was just on with Charter Tech Support since my Moxi just died, and they told me that Madison was going to be 2/26. This goes along with what was posted previously. No word on External HDD.

They're sending me a 6416 instead to replace it.

Is Charter planning on enabling PC Link with 4.1?

Sure would be a nice feature. First Charter needs to actually roll out 4.1!!

I know that Digeo is continuing to work with Charter on prepping this release. I don't have info on a release date. I don't know what the plans are for PC link.

I'm surprised you don't reset your box regularly. My Moxi never fails to slow down to a crawl every 2 or 3 weeks. Usually I press the reset button and it clears it up. This week I did a full unplug reset to get it back to normal. I figured it was a "feature." :rolleyes:

I will tell you something else I have discovered. I have had my Moxi plugged into a UPS for about a year now so it does not get reset unless it is by the system. Several months back I was trying to record a movie and it was telling me I did not have enough room. I was like the heck you say! So I checked free space by going into the service menu and it showed only a couple of gig free. I thought there was just no way that can be true since I don't have hardly anything stored. So I did an unplug and let is reboot. Sure enough after it came back up and I checked free space it showed over 30gig free. So I now do an unplug every couple of months to let it "defrag" the drive.

I will tell you something else I have discovered. I have had my Moxi plugged into a UPS for about a year now so it does not get reset unless it is by the system. Several months back I was trying to record a movie and it was telling me I did not have enough room. I was like the heck you say! So I checked free space by going into the service menu and it showed only a couple of gig free. I thought there was just no way that can be true since I don't have hardly anything stored. So I did an unplug and let is reboot. Sure enough after it came back up and I checked free space it showed over 30gig free. So I now do an unplug every couple of months to let it "defrag" the drive.

I have my MOXI powered through a UPS because of repeated voltage fluctuations, so it never reboots unless unplugged.
Interesting that this freed up drive space.
The MOXI was unplugged for cleaning last week and we were running low on
HD space prior to that. I will check HD space through the service menu to saee if
it has changed.

Interesting way to Defrag! :D

Thanks, this is a Great Find.



BC

I will tell you something else I have discovered. I have had my Moxi plugged into a UPS for about a year now so it does not get reset unless it is by the system. Several months back I was trying to record a movie and it was telling me I did not have enough room. I was like the heck you say! So I checked free space by going into the service menu and it showed only a couple of gig free. I thought there was just no way that can be true since I don't have hardly anything stored. So I did an unplug and let is reboot. Sure enough after it came back up and I checked free space it showed over 30gig free. So I now do an unplug every couple of months to let it "defrag" the drive.

Wow!! Very interesting. Any thoughts Moxiguy??

[QUOTE]I will check HD space through the service menu

How do you do this??

Thanks :)

[QUOTE=BeeCee]



How do you do this??

Thanks :)

Push Menu & OK
Go to resource allocations(7), then
Disk space allocations

BC

When is the Cablecard Moxi to be released? In my lifetime?

When is the Cablecard Moxi to be released? In my lifetime?

The retail version is supposed to be available this year. Don't hold your breath.

I was just on with Charter Tech Support since my Moxi just died, and they told me that Madison was going to be 2/26. This goes along with what was posted previously. No word on External HDD.

They're sending me a 6416 instead to replace it.

Thanks for passing that along; I'm definitely looking forward to the upgrade. Anyone know how to tell if the External HD is enabled? I think I recall reading that there's a card for it under settings.

So I checked free space by going into the service menu and it showed only a couple of gig free. So I did an unplug and let is reboot. Sure enough after it came back up and I checked free space it showed over 30gig free. So I now do an unplug every couple of months to let it "defrag" the drive. I checked with one of our developers. There's no actual "defrag" going on on reboot. It may be that rebooting is flushing the live buffers.

I checked with one of our developers. There's no actual "defrag" going on on reboot. It may be that rebooting is flushing the live buffers.

Is this something we should all do? If so how often?

It looks like my MOXI could be dead. It won't allow access to the menu, and won't tune any of the digital channels. When tuning analog channels, it has a plain blue line on the bottom of the screen to display the channel number, not the normal graphics and information about the channel and show. It also displays a message when I try to change channels that says something like the unit has limited functionality and press info for an explanation. When you press info, it just says the box isn't functioning properly and call Charter for customer service. Charter and I did the routine three times today where I unplugged the box for awhile and then Charter sent a hit to the box while it was resetting, but it didn't work. A Charter tech is coming Tuesday (and it infuriates me that I have a broken box and Tuesday is the earliest they will come out, but that's another issue), and I'm afraid Charter will switch me to the other HD-DVR like others on this thread.

I really like the MOXI interface, but the tiny storage space has been a problem all along. How ironic that I've lived with the ridiculously pathetic storage for 18 months, and now, if you believe the various reports on this thread, it's just a week or two before Charter will roll out 4.1 and my Moxi kicked the bucket.

If anyone has any other thoughts on what might be wrong and whether it can be fixed, please let me know.

It looks like my MOXI could be dead.
If anyone has any other thoughts on what might be wrong and whether it can be fixed, please let me know.

Try blowing out the unit with compressed air as dust can cause a
static problem.
or
Just PM ed you, check your messages

Is this something we should all do? If so how often? It shouldn't be necessary. Moxi has a scheduled maintenance cycle that includes rebooting itself in the wee hours of the morning. (It checks to be sure there's no recording happening, and it puts up an alert just in case you happen to be up and watching something--so you can postpone the reboot.)

It shouldn't be necessary. Moxi has a scheduled maintenance cycle that includes rebooting itself in the wee hours of the morning. (It checks to be sure there's no recording happening, and it puts up an alert just in case you happen to be up and watching something--so you can postpone the reboot.)

Yet I've always found it necessary, on both units I've had.

Posted by HRS 02/24/2007

For Charter is should be system wide, starting around Feb 26 - Mar 6th or so. Every day between then they will be adding areas

Moxi Forums 4.1 release (http://forums.moxi.com/topic.asp?TOPIC_ID=24&whichpage=2)

BC

Has anyone successfully solved the problem of the Moxi Mate becoming totally unresponsive for days at a time? I tried new batteries in both remotes (and both remotes on the Mate), rebooting both boxes, reconnecting the wires, etc. I know it is talking to the 9022 upstairs because it is stuck on the Moxi menu Recorded TV tab and I see shows from last night. The house wiring is fine and other TV's on the same splitter, but without a Moxi, are fine.

I'm on Charter in St. Louis (Ballwin). I chatted with "tech support" and they "sent the signal". I've read other threads in this forum that replacement does not seem to help.

Any thoughts?

Also, no 4.1 as of this morning.

I have had issues with my Moxi Mate becoming unresponsive. It would normally happen around 8-9Pm and it would work again in the morning. I beleive that the issue is will the main moxi box not sending the signal back to the moxi mate when you try to use the moxi mate.

Charter replace the mate back in November and it didn't freeze up again until earlier this month. They replaced the main Moxi unit and since then it hasn't become unresponsive (although it hasn't even been a month yet). I also got better airflow with my main moxi box (I cut the back out of my tv stand and raised up the moxi box an extra 3/4" with rubber stands), and that seemed to ease the frequency of the problem.

[QUOTE=putty469]

I had a similar problem. It was fixed by a "hard reset". Disconnect the power supply from the wall.

Good luck

I have had issues with my Moxi Mate becoming unresponsive. It would normally happen around 8-9Pm and it would work again in the morning. I beleive that the issue is will the main moxi box not sending the signal back to the moxi mate when you try to use the moxi mate.

Charter replace the mate back in November and it didn't freeze up again until earlier this month. They replaced the main Moxi unit and since then it hasn't become unresponsive (although it hasn't even been a month yet). I also got better airflow with my main moxi box (I cut the back out of my tv stand and raised up the moxi box an extra 3/4" with rubber stands), and that seemed to ease the frequency of the problem.

Is there a way to find the temperature of the Moxi? Seems like I remember something from the FAQ.

Is there a way to find the temperature of the Moxi? Seems like I remember something from the FAQ.
There is a CPU Temperature entry under the Hardware Diagnostics menu in the On Screen Diagnostics (OSD). Typical readings seem to be about 32-52˚C. Simultaneously press and hold the MENU and OK buttons on the front of the box (not the remote) for about four seconds to activate the OSD. Use the arrow keys to navigate through the menus, and press Moxi to exit.

...all the Charter subscribers must be busy playing with their freshly-installed 4.1 software... :) :)

I apologize if this has been discussed, but google and site search does not return useful information and this thread and the Yamaha threads are huge.

I just installed my new Yamaha RX-V2700 receiver, Oppo DV-981HD DVD player, and Panasonic TH-58PX600U TV.

I also connected my existing Media Center PC and my existing Time Warner Cable Moxi HD DVR (Southern California, Redondo Beach).

The DVD player and the Moxi are both connected to HDMI inputs of the receiver, and audio is connected via optical.

The DVD works fine, both audio and HDMI video.

The Moxi has audio but no video output, and the HDMI light on the receiver randomly flickers on and off as if there is a signal problem.

The Moxi does work when I connect directly to the TV using HDMI (using DVI to HDMI adapter) or component video.

I've read in the Yamaha forum that some other model HD cable boxes with the same HDMI sync symptoms are fixed by firmware updates of the cable boxes, I hope this is the case for the Moxi.

I've been on hold waiting to talk to TWC tech support while I'm typing.
<Edit>
Support told me two things:
- TWC does not support Moxi boxes, they are considered "legacy" Adelphia equipment.
- I explained to the CSR that I signed up with TWC not Adelphia and that TWC installed the Moxi. The CSR then said that they would schedule service to investigate the problem, and that they may install a Motorola 6416 instead of the Moxi.
Anybody know anything about the 6416, I can't find it on the Motorola site?
</Edit>

Can anybody give advice, or if a solution has been presented please point me to the discussion.

Regards
Pieter
TWC replaced my three moxis with 3416's today, and HDMI switching is now working.
But I do miss the Moxi menus.

<Edit>
Anybody know if the 3416 with TWC in Redondo Beach / 90278 can use an external hard drive?
</Edit>

...all the Charter subscribers must be busy playing with their freshly-installed 4.1 software... :) :)
You would think that just one would stop long enough to tell us that the upgrade was beginning as scheduled...it has gotten to Charter in Asheville, yet. ..:(

You would think that just one would stop long enough to tell us that the upgrade was beginning as scheduled...it has gotten to Charter in Asheville, yet. ..:(


Nothing in California --- Yet

I will believe it when I am watching it.

Still 3.2 on Charter here in the STL.

We're still at 3.2 also in Rochester, MN.

Still 3.2 on Charter here in the STL.


If I recall corectly the Moxi does a complete shutdown and start-up on Thursday morning (~ 3-4AM). Maybe that's when it would be done or can they do it at anytime? Also would they be smart enough to do it on a Monday (versus a weekend) so that they could troubleshoot any problems....nahh. ;)

Splinke, Thanks for the temperature info.

BTW, his FAQ is a fantastic read and reference for anyone that has a MOXI.

I will be leaving town soon so I assure you it will occur as soon as I leave. :(

You would think that just one would stop long enough to tell us that the upgrade was beginning as scheduled...it has gotten to Charter in Asheville, yet. ..:(

If anyone in the Madison WI area gets the upgrade, please post here.

My MOXI is gone. The Charter tech came out, pronounced it dead, and replaced it with a Moto 6416. Thanks to Moxiguy, Splinke, BC, and others who have been so helpful on this thread.

By the way, where do I go to join a discussion about when and how to expand the hard drive on my new Moto 6416? Life would seem empty somehow without anxiously awaiting a hard drive expansion that's always just over the next horizon. I know the 6416 has twice the storage of my dearly departed Moxi, but that doesn't mean I should ever be satisfied. :)

TWC replaced my three moxis with 3416's today, and HDMI switching is now working.
But I do miss the Moxi menus.

Yep--I had my Moxi replaced wanting more storage--TWC switched it out with the 3416. I really miss the look and feel of Moxi. The iGuide really, really sux! No keyword search, and it looks like it was done in the early 90's. I am somewhat regretting it because I was trying to hold out for 4.1--but knowing TWC, it probably never would have happened.

I am in Los Angeles so I hope they upgrade to Navigator real soon--hopefully that will be more Tivo-Like the way Moxi was.

I chatted with a Charter rep a couple of weeks ago, and they told me 2/26 is when we will update in the Greenville/Spartanburg area. I have subsequently chatted with several other reps since then, and they say they don't know. I hope it is soon.

[QUOTE]My MOXI is gone.

Bummer. I am curious, if you requested another Moxi would they give you another one?

I know the 6416 has twice the storage of my dearly departed Moxi, but that doesn't mean I should ever be satisfied. :)

Just to set the record straight. This is true with the BMC 9012 (80gb HDD) which you must have had. The BMC 9022 actually has a 160gb HDD.

You're correct, DLSDO. I had the 9012 with the 80 GB storage. I checked with Charter a number of times to seek the 9022, but Charter never offered it in my area (Smyrna, Georgia), or at least that's what they told me everytime I called or stopped by the local office. I also asked Charter for another Moxi to replace the one that just died, but they said the 6416 is all they offer here in Smyrna now.

I'm bummed about my Moxi's death. Until it quit on me this weekend, I never had any major problems with it. Plus, now that Charter is about to roll out 4.1 (reportedly, anyway), I would have been able to add a giant hard drive to the Moxi, which would have given me plenty of space for HD movies and sporting events. These are the two things I always want to record but never seem to have enough space to do so unless I watch them very, very soon after recording, which usually defeats the purpose because I can go a week or two before I have time to sit down and watch an entire movie. Now, I'm stuck with the 160 GB drive on the 6416. Although it's 2X bigger than what I've had so far, it's also as big as it's going to get because, at least based on a brief review of the forums today, there do not appear to be any upgrades in the works to allow an external hard drive on the 6416 like there are for the Moxi.

Since I had some time I called Charter today. I asked about the update in two separate calls.

The first one said "we were told it was coming (which is a first because usually they ways huh?), but we don't know when. It should be soon maybe spring (not my definition of soon).

The second one said, "It was suppose to roll out on March 15th, but they discovered the update was incompatible with one of the hardware devices out there. We are still hoping it will be in March".

Interesting but at least they both knew what I was talking about.

Moxiguy -- If there is a compatibility issue with one of the devises (moto vs SA??) I would think your people would have heard about it. What say you??

Nice work Non Tech ;)

You're correct, DLSDO. I had the 9012 with the 80 GB storage. I checked with Charter a number of times to seek the 9022, but Charter never offered it in my area (Smyrna, Georgia), or at least that's what they told me everytime I called or stopped by the local office. I also asked Charter for another Moxi to replace the one that just died, but they said the 6416 is all they offer here in Smyrna now.

I'm bummed about my Moxi's death. Until it quit on me this weekend, I never had any major problems with it. Plus, now that Charter is about to roll out 4.1 (reportedly, anyway), I would have been able to add a giant hard drive to the Moxi, which would have given me plenty of space for HD movies and sporting events. These are the two things I always want to record but never seem to have enough space to do so unless I watch them very, very soon after recording, which usually defeats the purpose because I can go a week or two before I have time to sit down and watch an entire movie. Now, I'm stuck with the 160 GB drive on the 6416. Although it's 2X bigger than what I've had so far, it's also as big as it's going to get because, at least based on a brief review of the forums today, there do not appear to be any upgrades in the works to allow an external hard drive on the 6416 like there are for the Moxi.

The reason I asked...

I also like my Moxi. If it goes to DVR heaven I really do not want the 6416 or 3416. I have read the threads and it has its fair share of problems. I plan to tell them "Another Moxi please or I am outta here".....it may be a lost cause!