While checking the temp on my Moxi yesterday (47.6 C, BTW). I thought I would try to trigger a software update. It did do an update but still 3.2 and then did a reboot. bummer.

I too have the 9022 and love it and the two room capability. I have never run out of space since I switched to it about a year ago but I do self-limit some of my HD stuff and since we don't get HD ABC or CBS here in STL that puts less pressure on the storage issue. That being said I still check the ads for a 320Gb external drive every sunday.

...and since we don't get HD ABC or CBS here in STL that puts less pressure on the storage issue. That being said I still check the ads for a 320Gb external drive every sunday.

Having Charter Moxi HD DVR in St. Louis, I have felt the pain of the CBS / ABC debacle, but the other day, out of mere curiosity, I hooked up an old set of rabbit ears to my Sony Bravia, and voila! I am watching The Oscars in HD over the air. When I was in WallyWorld (WalMart, not National Lampoon!) I saw that there were special "HD signal" antennae, but thought I'd try out my $10 version from 1995 first. There were some minor hiccups and and cannot record, but it just felt good to know that I can watch my Grey's (yay!) and my Survivor (again) in HD. (Too bad even HD cannot make "The Class" funny) I realize that location and television capability specifics may not warrant this for other users, but I just thought I'd throw it out there for you all to try out.

I know I am not discovering anything big here, but sometimes you gotta throw some common sense stuff out there for ppl like me! I also realize that this post could be considered out of place, but the info. is somewhat related and everyone here seems pretty cool.

Nonetheless, you have yet another correspondant in St. Lou keeping an eye out for 4.1 -- I jumped the gun and picked up a 250GB ext. hard drive from OfficeDepot for $30 (paid $150, with $60 & $40 rebates and a $20 coupon from visa!).
Hmm.. maybe it'll be up and running when I get home tonight! (holding breath now)

[QUOTE]...and since we don't get HD ABC or CBS here in STL that puts less pressure on the storage issue. That being said I still check the ads for a 320Gb external drive every sunday.

Having Charter Moxi HD DVR in St. Louis, I have felt the pain of the CBS / ABC debacle, but the other day, out of mere curiosity, I hooked up an old set of rabbit ears to my Sony Bravia, and voila! I am watching The Oscars in HD over the air. When I was in WallyWorld (WalMart, not National Lampoon!) I saw that there were special "HD signal" antennae, but thought I'd try out my $10 version from 1995 first. There were some minor hiccups and and cannot record, but it just felt good to know that I can watch my Grey's (yay!) and my Survivor (again) in HD. (Too bad even HD cannot make "The Class" funny) I realize that location and television capability specifics may not warrant this for other users, but I just thought I'd throw it out there for you all to try out.

I know I am not discovering anything big here, but sometimes you gotta throw some common sense stuff out there for ppl like me! I also realize that this post could be considered out of place, but the info. is somewhat related and everyone here seems pretty cool.

Nice work. I have the same setup. I actually like to have OTA-HD. My TV can "split screen", so I can watch OTA-HD and something off the Moxi. It also gives me the ability to archive a show from the HDD of the Moxi "real time" to the HDD of my DVDR and still be able to watch OTA-HD on the same TV.

Nonetheless, you have yet another correspondant in St. Lou keeping an eye out for 4.1 -- I jumped the gun and picked up a 250GB ext. hard drive from OfficeDepot for $30 (paid $150, with $60 & $40 rebates and a $20 coupon from visa!).

My goodness thats a steal!!

Hmm.. maybe it'll be up and running when I get home tonight! (holding breath now

Breath! No lives lost due to lack of 4.1 allowed

If anyone in the Madison WI area gets the upgrade, please post here.

I triggered a software update yesterday- ever the optimist. No joy. Still 3.2 in the Madison area.

can anyone help?

i just changed my moxi video output to 1080i, but my tv doesn't accept that. now i can't see. so how do i fix this? i thought, well reset to factory defaults, but how do i do that? is that the solution?
anyone?

can anyone help?

i just changed my moxi video output to 1080i, but my tv doesn't accept that. now i can't see. so how do i fix this? i thought, well reset to factory defaults, but how do i do that? is that the solution?
anyone?

From splinke's great FAQ (http://splmoxifaq.googlepages.com/FAQ.htm) :

Changing the video output resolution directly on the box

This accomplishes the same goal as the Video Output selection in the Settings menu, but it allows you to see the setting on the LED display of the box. This is useful if your TV cannot display the current setting, preventing you from seeing the Moxi Menu. On the front of the box, simultaneously press and hold the Live TV (second from left) and OK (center of the circle) buttons. The LED will show you the current resolution: Sd (480i), 720P, or 1080. You can use the Channel Up/Down arrows on the box (the two right-most buttons) to cycle through the resolutions. When you reach the desired resolution, choose yes on the confirmation dialog. The 480P selection is no longer available under software version 3.2, although it may return in an improved version in a future software release.

From DSLDO...
On the front of your Moxi depress the "Live TV" and "OK" button simutaneously until the current resolution displays, either 1080 or 720 from what you described as your previous settings. Then use the down arrow on the Moxi box to toggle through the different resolutions, 1080/720/5p. Choose 5p. This is 480 and the appropriate resolution for your old TV.


Same thing happened to me.

Channel up and down arrows.

cableric

great!
thanks for the responses.
i'll try them today

Since I had some time I called Charter today. I asked about the update in two separate calls.

The first one said "we were told it was coming (which is a first because usually they ways huh?), but we don't know when. It should be soon maybe spring (not my definition of soon).

The second one said, "It was suppose to roll out on March 15th, but they discovered the update was incompatible with one of the hardware devices out there. We are still hoping it will be in March".

Interesting but at least they both knew what I was talking about.

Moxiguy -- If there is a compatibility issue with one of the devises (moto vs SA??) I would think your people would have heard about it. What say you??
I called Charter on 3/1/07. Here is the conversation.

Me: Is Charter going to update the moxi firmware to version 4.1 in my area?

Charter rep: Yes, Sir. So far, as of this time, we still do not have yet an access or estimated time as to when it will be.

Had an automated message on my answering machine tonight from Charter. It stated Charter was updating the software in my area to improve Video on Demand selections. Hopefully this is 4.1.

North Oakland County, MI

I wish this was the case. It would probably be a cold day in hell before they communicate anything with us about 4.1. They just updated the VOD menu on both regular boxes and the Moxi. They just pretty much switched things around and put them under different categories. Whoop dee doo. Still waiting for 4.1 in Northern Michigan here.



Had an automated message on my answering machine tonight from Charter. It stated Charter was updating the software in my area to improve Video on Demand selections. Hopefully this is 4.1.

North Oakland County, MI

Charter rep: Yes, Sir. So far, as of this time, we still do not have yet an access or estimated time as to when it will be. That matches my information as well: Work is proceding on the 4.1 release at Charter, but I don't know when it will be deployed.

Charter called today to set up a date to install the DTC6412, which is new for my area. They will install this in addition to my Moxi, and I'll run both until I get the 4.1 upgrade.....if it ever happens. The operator said she knew nothing about the upgrade, but she did call back and verify that a lead tech also knew nothing about the upgrade. She did say that Charter intended to continue to support the Moxi. :confused: :mad: :eek:

Our condo association has a local account manager here in Madison, WI.
I asked her earlier this week about the Moxi 4.1 software update for Charter, and her response was:

"Sorry it took so long to respond. From what I was able to find out is the launch as been indefinitely delayed."

So I guess it will be a while yet, at least for Madison, WI.

My Moxi is now giving me trouble. All my HD channels are freezing and pixelating (Spelling) I don't have that problem with the regular stations. I have rebooted and pulled the plug and nothing has worked. Is it time to get a new box?

My Moxi is now giving me trouble. All my HD channels are freezing and pixelating (Spelling) I don't have that problem with the regular stations. I have rebooted and pulled the plug and nothing has worked. Is it time to get a new box?
Have you ever had a problem with Signal Strength? I know my moxi worked great when the tech installed, but as soon as he left, it started doing the problem you describe. Mostly only to HD channels. Had to run all new cable from the junction box. No cost to me. Now works like a champ.

Well, my package discount just ended with Charter (12 months) and they won't give me a new one for 3 months so the possibility of 4.1 in March is their last hope with me.

Well, my package discount just ended with Charter (12 months) and they won't give me a new one for 3 months so the possibility of 4.1 in March is their last hope with me.
Just curious, but where are you thinking about going? My 12 month package discount is up in about 10 days, and I'm busying weighing my ship-jumping options.

I have had it for almost a year with no troubles. The past month the guide has slowed way down (even with reboots). I have zero problems with cable(local)HD without the moxi.

I have had it for almost a year with no troubles. The past month the guide has slowed way down (even with reboots). I have zero problems with cable(local)HD without the moxi.

Any ventilation issues? Might try cleaning the fan. Also try a hard reset. Unplug it from the wall.

I've unplugged it for a few mins and it still does it. No ventilation issues it's on a Tv stand with no back and has plenty of room on the side.

Well, my package discount just ended with Charter (12 months) and they won't give me a new one for 3 months so the possibility of 4.1 in March is their last hope with me.


See if you can upgrade your service. My promotional period was up a few weeks ago. By changing from 3M to 5M HSI I was able to bypass the 3 month waiting period and my bill went down 5 dollars.

Moxi Guy
RE: Charter cable systems.
Is there a way to hook up the Moxi to an RF input on an older TV set?

It looks like the RF output has been disabled here in Madison.
At least on the one I have from 2004. Is there a cable that will convert component to RF to do that?

I've unplugged it for a few mins and it still does it. No ventilation issues it's on a Tv stand with no back and has plenty of room on the side.


Try putting it up on legs if you have, or think you may have, a heating problem.
I have had mine on 2 inch legs and have not had any problems. It may need to breath from underneath too.

Try putting it up on legs if you have, or think you may have, a heating problem.
I have had mine on 2 inch legs and have not had any problems. It may need to breath from underneath too.


I put ours up on thread bobbins/spools as my wife has plenty.
Temp went from uncomfortable to pleasant to touch.

You are right, Not enough ventilation from underneath.

MOXIGuy, the upcoming consumer version needs more ventilation.

BC

Moxi Guy
RE: Charter cable systems.
Is there a way to hook up the Moxi to an RF input on an older TV set?

Is there a cable that will convert component to RF to do that?


Use the Composite connections and something like this

RF Modulator (http://www.amazon.com/RCA-CRF940-Modulator-Gold-Plated-Connectors/dp/B00008X5DD)

BC

See if you can upgrade your service. My promotional period was up a few weeks ago. By changing from 3M to 5M HSI I was able to bypass the 3 month waiting period and my bill went down 5 dollars.
I know your reply wasn't directed towards me, but I'm in the same situation. It'd be a little hard to upgrade from the biggest value package (all tiers, all movie channels, 5m internet, Moxi, HD, and whatever else Charter offers). Can't even fathom what that bill is going to be when my promo runs out. :eek:

Might be a little hard to upgrade from that. So now it's either D*, E*, Charter's retention dept, or rabbit ears.

I know your reply wasn't directed towards me, but I'm in the same situation. It'd be a little hard to upgrade from the biggest value package (all tiers, all movie channels, 5m internet, Moxi, HD, and whatever else Charter offers). Can't even fathom what that bill is going to be when my promo runs out. :eek:

Might be a little hard to upgrade from that. So now it's either D*, E*, Charter's retention dept, or rabbit ears.


Add their VOIP telephone service and get a new promo :)

Use the Composite connections and something like this

RF Modulator (http://www.amazon.com/RCA-CRF940-Modulator-Gold-Plated-Connectors/dp/B00008X5DD)

BC

Thanks for the info. Now if I can only con another Moxi out of Charter to replace the Motorola 6200.

Just keep calling back, sooner or later you'll get a new promo, that's what I did. I waited less then a week after my old promo ran out before getting a new one.

Just keep calling back, sooner or later you'll get a new promo, that's what I did. I waited less then a week after my old promo ran out before getting a new one.

Charter does not want to lose the customers to Satellite.

I've unplugged it for a few mins and it still does it. No ventilation issues it's on a Tv stand with no back and has plenty of room on the side.
The most likely problem is signal level or signal quality issues. You can check them in the On Screen Diagnostics menu when you are having the problem. See the TROUBLESHOOTING section of the FAQ (link below).

Add their VOIP telephone service and get a new promo :)
I actually called about Charter Telephone, and asked what kind of savings the total bundle would add, and what my new monthly total would be. They said, "well, currently you're paying $115/month, and Charter telephone is $40." Basically the conversation ended with them saying my total bill would be $155. Wow, that is some incredible savings considering my local telephone right now is $2 less. I could drop Charter right now, get DSL, DirecTV, and local phone for $30/month less than my current promotional rate. Looks like Charter has some work to do.

PS - Anyone else notice recently that when you record a movie on say, TNTHD, the info box displays an expiration date? Mine never used to do that, but I can still play the movie after the expiration.

PS - Anyone else notice recently that when you record a movie on say, TNTHD, the info box displays an expiration date? Mine never used to do that, but I can still play the movie after the expiration. An expired program will remain on your Moxi until the space is actually required for a new incoming program. Expired programs are marked with exclamation points.

An expired program will remain on your Moxi until the space is actually required for a new incoming program. Expired programs are marked with exclamation points.

I know the "!" thing, but until recently my Moxi had never displayed an actual expiration date in the info box. At least not that I had noticed in the past.

How's the Charter roll-out of 4.1 coming? I got a call from Verizon Wireless today and they said they're upgrading my Pocket PC to Windows Mobile 6 for free instead of making me pay for a brand new device when it hits stores in 3 months. :rolleyes: IMHO, I don't think we'll ever see 4.1 on the Charter system since Digeo can make you pay for an upgrade when retail boxes hit the shelves. It would be a stupid business decision on their part if they did release it.

The 4.1 has already been released to cable operators. Its up to them to roll it out.

The 4.1 has already been released to cable operators. Its up to them to roll it out.

I never typed the words "cable operators", but I did mention the fact that it would be a stupid business decision for them to release it to Charter when they could have all those paying customers right around the corner. Charter may have 4.1 ("in testing"), but the fact is that they'll probably never release it, since it would be in Digeo's best interest for them not to.

Only time will tell though. Since I got my most recent Charter bill yesterday, I believe D* will be getting a call from me first thing in the morning. I love unjustified rate increases (plus my promo ended). DVR up by $5? Did I miss something, or is the Moxi practically extinct, and obviously behind the times? Maybe they can use my $5 to by a clue about customer service, since I thought one of the biggest complaints about cable companies was rate increases. Oh the endless reasons why cable monopolies should be eliminated.

As I have already said, I have reason to believe that Charter will roll this out this month based upon a phone conversation that took place in 12/06.

IMHO, I don't think we'll ever see 4.1 on the Charter system since Digeo can make you pay for an upgrade when retail boxes hit the shelves. It would be a stupid business decision on their part if they did release it. I don't agree with that. I believe that there will always be customers who prefer to lease a DVR from their cable company and others who would prefer to purchase one outright. There's no way to force them to switch.

I'd much rather go into the retail market with the strong momentum of a large population of really happy customers already using 4.1. Over time, however, Id expect that retail customers may get more advanced software earlier than cable customers because the upgrade calendar will be entirely in Digeo's hands.

Keep in mind that one key reason for releasing a retail version of Moxi is to reach customers in territories where cable operators don't distribute Moxi.

I don't expect this will persuade skeptics. The only way to do that, of course, is to get you the software. And we're working with Charter to do that as soon as possible.

As I have already said, I have reason to believe that Charter will roll this out this month based upon a phone conversation that took place in 12/06.

I thought they had since backed off from that. Someone said last week on the Moxi Forum that they had heard from Charter that the upgrade was "indefinitely postponed".

<SNIP>and MoxiGuy said he'd heard the same thing.

Bull. The thread Starts Here (http://www.avsforum.com/avs-vb/showthread.php?p=9943746&highlight=indefinitely#post9943746) and I see no follow up thread from Moxi Guy (http://www.avsforum.com/avs-vb/search.php?searchid=2458462) confirming this.

I know the "!" thing, but until recently my Moxi had never displayed an actual expiration date in the info box. At least not that I had noticed in the past...
What is your specific software version under the On Screen Diagnostics menu?

Bull. The thread Starts Here (http://www.avsforum.com/avs-vb/showthread.php?p=9943746&highlight=indefinitely#post9943746) and I see no follow up thread from Moxi Guy (http://www.avsforum.com/avs-vb/search.php?searchid=2458462) confirming this.

I believe itnv is referring to this post (http://www.avsforum.com/avs-vb/showthread.php?p=9915707&&#post9915707) from MoxiGuy.

Bull. The thread Starts Here (http://www.avsforum.com/avs-vb/showthread.php?p=9943746&highlight=indefinitely#post9943746) and I see no follow up thread from Moxi Guy (http://www.avsforum.com/avs-vb/search.php?searchid=2458462) confirming this.

My apologies... I got my forums confused. It was the Moxi forum here (http://forums.moxi.com/topic.asp?TOPIC_ID=24&whichpage=2) that had this info.

All due respect, though, hotshot, until I hear from a single Charter customer running 4.1, I'd be a little hesitant to call it bull

I believe itnv is referring to this post (http://www.avsforum.com/avs-vb/showthread.php?p=9915707&&#post9915707) from MoxiGuy.

Thanks ironwill. That is the post I was referring to. I wasn't paying close enough attention and accidentally combined MoxiGuy's posts here with the info on the other forum. My apologies for any confusion.

My apologies... I got my forums confused. It was the Moxi forum here (http://forums.moxi.com/topic.asp?TOPIC_ID=24&whichpage=2) that had this info.

All due respect, though, hotshot, until I hear from a single Charter customer running 4.1, I'd be a little hesitant to call it bull

It is pretty clear that what I was saying is you misquoting someone saying MoxiGuy said he'd heard the same thing.

Is what is bull. I wanted to just nip it in the bud because there is a big difference between a customer posting a flunky told them it's postponed, and saying Moxiguy said it.

Charter does not want to lose the customers to Satellite.

I'm not buying that from a competitive switch point of view. I spent 2 hours with a Charter supervisor setting up 2 Moxi 9022, a Moxi-mate, and a HD DCT to replace my current DirecTV install. I also have Charter 5Mbit broadband and was adding the digital phone to replace my current Vonage account. Had it all setup for today.

The installer came out with 1 Moto DVR (he stated that they're no longer providing Moxis due to too many issues) and 1 SD DCT and I had him leave before getting past the front foyer (not his fault). How annoying. I specifically told the Supervisor that this install had to be "all or nothing" and that I would have the installer "walk" if he showed up with anything less than what we agreed to.

I called the US Customer Retention Dept. and filed an official complaint.

So, It looks like I'm staying with DirecTV for video, Vonage for phone, and Charter for my existing broadband.

I called the US Customer Retention Dept. and filed an official complaint.

How do you get the Charter Customer Retention phone #? I think I might need it soon!

Carl :(

How do you get the Charter Customer Retention phone #? I think I might need it soon!

Carl :(

Just call the number you usually call or (1-800- get charter???? may work but I don't know) select cable and then wait for the last selection...something like ....cancel or change service, etc. These are the best CSR's and the only ones I talk to anymore.

I'm catching up on some threads so if you have a Charter / Moxi / 6416 question you might want to PM me with it!

My market is still on Moxi Software version 3.2.303...

I have been given no ETA or timeline for 4.x in my market (or any other for that matter)

As far as I know if a customer *requests* it, we should still be supporting 9012s (my market has no 9022s or anything other than the 9012) and we will install one - the problem is of course the only new boxes are 6416s and most people are clamoring for them as they have twice HD space (and since the OS isn't on the HD and the box appears to have better compression, depending on your content you can get as much as 3 times the content on a 6416) as well as better analog tuners and does not require the built in modem to be provisioned.

I have not tested it, but as far as I know the HD capacity of a 6416 can be upgraded by USB, SATA or Firewire - again, I have not tested it, but so far it seems nothing on the 6416 was disabled (in my market...)

HDMI works without issue - though if your using any device (like a home theater) to switch HDMI inputs you need to make sure it is capable of passing the encryption on the HDMI to the TV.

Also, for those who really want to keep on the cutting edge, it's my understanding that the DCT 6416 will be replaced by the DCH 6416 - functionally the same box, however it has a built in Multi-stream CableCARD module ("M" Module) that will be bolted shut - the idea is to start migration to a "universal format" that will be entirely reliant on the CableCARD.

Yes, this also means 1 and 2 way M Cards will be availible, but of course until applications are written for an open platform I don't think there will be a unified guide or VOD option.

Most TVs are at the mercy of their manufacturers and whatever platform they setup.


Personally after having used the 6416 for a few months now I have noticed the following

6416
Pros:
Better Picture quality (analog, dig & HD)
Faster operation
Frame by Frame pause mode

Cons:
DVR "trick mode" is not as smooth, you find yourself rewinding after FF or pause more
Menu is not as flashy, you also have a harder time identifying channels if your used to seeing the channel logo (For example I never remember which local is CBS... I'm used to the moxi logo!)

Moxi
Pros
Smoother interface
"Auto Correcting" DVR trick mode - i.e. the box is more intuitive about pause and restart, stopping and starting more where you wanted to and less of where it actually detected the command.

Cons -
Picture Quality suffers on HD - Recorded programming that looked perfectly fine on my 27in SD tv looked like crap when I hooked it up to my 32in HD LCD TV.


Personally if the picture problems were corrected, I'd lean towards Moxi, I never got to play with the 9022 and we never got to deploy anything more advanced than the 9012.

FYI on the coax output -
9012 V1 has the coax out on the little silver output box - this is disabled because it's not properly shielded

9012 V2 (IEEE 1394) removed the coax out entirely and added firewire

9012 PII (I.e. Phase 2) added back a coaxial out on the box directly, a little further over from the silver output box - this is shielded and enabled. If you don't have this version chances are you'll need an RF modulator - I don't know about other markets, but in this one we will provide one for you if you don't have RCA inputs - I dont' know if there's a cost for this, I don't *think* so, but again, I'm not 100% sure.

as they have twice HD space (and since the OS isn't on the HD and the box appears to have better compression, depending on your content you can get as much as 3 times the content on a 6416)
AFAIK, HD content is always streamed directly to disk -- no additional compression is ever used. So when it comes to HD, it should take up basically the same disk space regardless of what device is doing the recording.

-Dan

Just call the number you usually call or (1-800- get charter???? may work but I don't know) select cable and then wait for the last selection...something like ....cancel or change service, etc. These are the best CSR's and the only ones I talk to anymore.

BadAttitude and PWSHER, check your PMs

CKEEGAN check your PMs

AFAIK, HD content is always streamed directly to disk -- no additional compression is ever used. So when it comes to HD, it should take up basically the same disk space regardless of what device is doing the recording.

-Dan


I do believe your correct, though the 9012 only has an 80 gig hard drive (less space used for OS and menus etc) where as the 6416 uses the entire 160 gig hard drive (the guide and flashware apps are done on seperate flashware just like any other DCT series)

Digital (non-hd) has the best compression with a 160 gig hard drive offering approx 90 hours of recording. Analog offers about half or more of that (40 to 60, not sure) and Hd of course is minimal (approx 30)

Those are just my observations after having used the 6416 since the start of the year and having had a 9012 since we first beta tested them in fall of '04.

I was told by marketing that the 9012 offered roughly "30 hours" of recording there was no real approximate listing with the 6416 but I can tell you I've got about 5 Dr Who Series 1 and 2 episodes, about 10 episodes of Mythbusters & Dirty Jobs, a good 4 to 6 episodes of Future Weapons plus my wife's programs (CSI, Numb3rs, Bones, Survivor, NCIS, Criminal Minds... etc) last night I just broke 25% full on the hard drive according to the screen. - it's fantastic if most of your recording is analog and digital. The picture was also way better on the analog. But I do miss the moxi's more intelligent reaction to trick plays (FF, REW, Pause)

BTW the number should be 1-888-Get Charter

and unfortunately yes, the retention specialists (the ones you get if you hit the disconnect option) generally have the leave-way to make the best offers and do everything they can to save the customer...

I say unfortunately because if all of our customer service worked like they did, we would have less issues with customer satisfaction to begin with.

BTW the number should be 1-888-Get Charter

and unfortunately yes, the retention specialists (the ones you get if you hit the disconnect option) generally have the leave-way to make the best offers and do everything they can to save the customer...

I say unfortunately because if all of our customer service worked like they did, we would have less issues with customer satisfaction to begin with.

Nice to see you back! Your input is really appreciated.

Why does each region adopt different hardware? Midwest Charter is distributing Moto 34XX and your region has Moto 64XX for example.

Anybody up the ladder you can ask to determine if and when a firmware update for the Moxi is forthcoming via Charter? Moxiguy is a great resource but its out of his hands now. You are the only Charter insider I have seen so far.

Thanks again!

Why does each region adopt different hardware? Midwest Charter is distributing Moto 34XX and your region has Moto 64XX for example.34xx is a digital-only box. Leaving out the analog tuners lowers the manufacturing cost. But it means that the 34xx models can only be used in areas that have simultaneous digital transmission of all the analog channels.

Some other details on the differences between the two DCT lines are on Wikipedia (http://en.wikipedia.org/wiki/Motorola_3412)

Hello Everyone, lots of information here, but I have a few questions if anyone has a second to answer.

I'm using the BCM9012 and just purchased a new Sony RPLCD. Since this will be my first time recording HD content I noticed that the internal hard drive holds significantly fewer hours of content then it did of SD. Easy solution will be to buy an external HDD for the unit. But I can't find any information anywhere about what sizes and brands of HDD the unit will accept.

I would hate to have to willy-nilly go buy one and then have it not work.

Anyway thanks for your time!

I have not tested it, but as far as I know the HD capacity of a 6416 can be upgraded by USB, SATA or Firewire - again, I have not tested it, but so far it seems nothing on the 6416 was disabled (in my market...)


If I can hook up an external HD to my new 6416, which replaced a moxi that died on me, I'll be one VERY satisfied Charter customer. I miss the Moxi interface, but in the end, video quality and storage space are the two most important issues for me.

Is there anyway to find out if this is true, and if so, what specs the hard drive needs and how to hook it up, before I go out and buy a hard drive? I'm with Charter in Smyrna, GA, if that makes any difference.

Hello Everyone, lots of information here, but I have a few questions if anyone has a second to answer.

I'm using the BCM9012 and just purchased a new Sony RPLCD. Since this will be my first time recording HD content I noticed that the internal hard drive holds significantly fewer hours of content then it did of SD. Easy solution will be to buy an external HDD for the unit. But I can't find any information anywhere about what sizes and brands of HDD the unit will accept.

I would hate to have to willy-nilly go buy one and then have it not work.

Anyway thanks for your time!
You need to read the last month or so of posts on this thread. It should bring you up to speed on the subject.

-Dan

Hello Everyone, lots of information here, but I have a few questions if anyone has a second to answer.

I'm using the BCM9012 and just purchased a new Sony RPLCD. Since this will be my first time recording HD content I noticed that the internal hard drive holds significantly fewer hours of content then it did of SD. Easy solution will be to buy an external HDD for the unit. But I can't find any information anywhere about what sizes and brands of HDD the unit will accept.

I would hate to have to willy-nilly go buy one and then have it not work.

Anyway thanks for your time!

In a nutshell,
1. You need Moxi firmware version 4.1. This has been rolled out to the cable companies, and SOME cable companies have pushed it to customer boxes. Most have not. Speculation is that Charter will be giving it to us "any day now" (which could mean "tonight", or "Never" with a lot of people leaning towards "Never" just because of how Charter acts toward customers). Without 4.1, you cannot get an external hard drive to work.

2. Once you have firmware 4.1, there are some specs for the hard drive itself. It must be an external drive connected via USB2.0, 7200RPM, and have 8M cache.

3. The drive must be plugged in to the USB connectors on the BACK of the Moxi box. Don't try to use the front connectors for this - they won't work.

I think that's about it. I'm sure if I missed anything or got anything incorrect, someone will correct me :)

If I can hook up an external HD to my new 6416, which replaced a moxi that died on me, I'll be one VERY satisfied Charter customer. I miss the Moxi interface, but in the end, video quality and storage space are the two most important issues for me.

Is there anyway to find out if this is true, and if so, what specs the hard drive needs and how to hook it up, before I go out and buy a hard drive? I'm with Charter in Smyrna, GA, if that makes any difference.

Blue

Just wondering if you could use a cheap flash drive to test.

Anyone have any ideas here?

BC

If I can hook up an external HD to my new 6416, which replaced a moxi that died on me, I'll be one VERY satisfied Charter customer. I miss the Moxi interface, but in the end, video quality and storage space are the two most important issues for me.

Is there anyway to find out if this is true, and if so, what specs the hard drive needs and how to hook it up, before I go out and buy a hard drive? I'm with Charter in Smyrna, GA, if that makes any difference.
this would be amazing. as far as i know, no cable company has enabled the USB/eSATA interfaces on the 64xx/34xx boxes. i have a 200gb western digital drive, but it won't be until this weekend. i would very much like to know if this really does work on boxes from Charter.

34xx is a digital-only box. Leaving out the analog tuners lowers the manufacturing cost. But it means that the 34xx models can only be used in areas that have simultaneous digital transmission of all the analog channels.

Some other details on the differences between the two DCT lines are on Wikipedia (http://en.wikipedia.org/wiki/Motorola_3412)

Thanks ;)

[QUOTE]this would be amazing. as far as i know, no cable company has enabled the USB/eSATA interfaces on the 64xx/34xx boxes. i have a 200gb western digital drive, but it won't be until this weekend. i would very much like to know if this really does work on boxes from Charter

Unfortunately I think your right. No external HD support in the Charter market...yet.

Time Warner Cable/Aldelphia's SA8300 HD DVR has external HD capabilities

http://www.timewarnercable.com/nebraska/customer/equipment/sa8300hddvr.html

and

http://www.avsforum.com/avs-vb/showthread.php?t=516559

yeah, the SA8300 has had external hdd suport for a long time.

either way, i'll test the charter 6416 this weekend and report back. don't hold your breath.

Speculation is that Charter will be giving it to us "any day now" (which could mean "tonight", or "Never" with a lot of people leaning towards "Never" just because of how Charter acts toward customers). Without 4.1, you cannot get an external hard drive to work.

A lot of the speculation comes from the fact that it doesn't look like Charter is handing out anymore Moxi units. Many new customers, and current customers with Moxi issues are now receiving replacement Moto boxes. We also can't forget that several users in this forum, including myself, have been told by Charter that the Moxi will be completely phased out. In my case, he gave a date of September 2007, and this was way before either of the Moto boxes started being introduced to Charter customers, both current and new.

It might just be me, but if Charter was anticipating dropping the Moxi, why would they waste their time pushing 4.1 to the consumer?

PS - Got my latest Charter bill, promo ended, price went through the roof, retention dept here I come!

Nice to see you back! Your input is really appreciated.

Why does each region adopt different hardware? Midwest Charter is distributing Moto 34XX and your region has Moto 64XX for example.

Anybody up the ladder you can ask to determine if and when a firmware update for the Moxi is forthcoming via Charter? Moxiguy is a great resource but its out of his hands now. You are the only Charter insider I have seen so far.

Thanks again!


Some hardware is adopted based on headends - Charter has both SA and Moto systems.

I'm trying to remember, I think the 34xx series is the SD only DVR - either that or it's the All digital model (no analog tuner) I've got the specs somewhere on my laptop so I do some checking on that.

I would think, given most markets I've worked with, that we'd be using the 6416 (or similar) in most markets. I do know we have one or two "all digital markets" so it would make since if the 3400 series is digital only that it would go there. likewise if we have a market that can't get HD anytime soon then we might use a different box there.

Gee, remember when the FCC said we'd have to go all digital by 2006... I wish that would have happened by now, especially since we can fit 10 digitals in the space of 1 analog! but the world is often resistant to change...

I'll see what I can find out about Moxi

especially since we can fit 10 digitals in the space of 1 analog!

I love this quote, no wonder the non HD digital channels look so crappy, Charter is squeezing 10 in the space where 6 should be, I have seen quoted that 6 SD channels is acceptable, if charter is doing 10 that explains a lot.

ckeegan check your PMs

My promo period ended a couple of months back and I had to spend almost an hour on the phone to get back in some sort of promotion. They were really hard to deal with and I think I spoke with 3 different CSRs and 1 supervisor. I'm dreading what will happen after this promotion ends. I might have had better luck if I was sure I was speaking with retentions rather than a generic CSR. The last call to charter was to complain about my service that is constantly interupted with repairs and why I wasn't credited for the week I was promised. I mentioned that dish network is offering much more HD, 4 room installation, and a free dvr upgrade. I was immediately transfered to retentions but got tired of waiting on the line and hung up. I'm really thinking about going to satellite if they don't get us 4.1 quickly.

EDIT: Just spoke with another CSR and she spent 10 minutes searching her info system and couldn't find any mention of software updates for moxi or 4.1. She only saw 3.2 which we all have.

Buffering

The Moxi can buffer two channels at once.
Does anyone know if the Motorola 34xxx/64xxx can do it too?

Buffering

The Moxi can buffer two channels at once.
Does anyone know if the Motorola 34xxx/64xxx can do it too?
yes. the 34xx/64xx will buffer on both tuners.

I love this quote, no wonder the non HD digital channels look so crappy, Charter is squeezing 10 in the space where 6 should be, I have seen quoted that 6 SD channels is acceptable, if charter is doing 10 that explains a lot.

Um, no more than likely you have a localized signal issue if yours are looking crappy - channels vary in size and bandwidth. While I generally say 10, it can vary... for example your music choice don't take nearly any bandwidth at all, low action, minimal frame rate. I say 10 because when we attempted to run NASCAR In-CAR in one of our outlying markets that didn't have the bandwidth for the additional channels - we ran all the channels for it (7 at the time I believe) by turning off one of the local advertisement channels for the duration of the race and used that space for the event. We talked about doing the same for the MLB package but because of franchise agreements and requirements for that advertisement channel (and lack of interest in NASCAR in that market) we didn't continue with it.

How are you wired (number of outlets, Modems and splitters)? you might be able to make some minor wiring changes to get a better picture.

I'd also love to see where you have this information from, given there's not alot of public discussion about headend operations and configuration.

yes. the 34xx/64xx will buffer on both tuners.

I've noticed for the first time the 6416 only seems to go back 40 minutes, whereas the Moxi advertised going back for up to an hour (though I'd gone back further when I've turned on the tv and realized it was on a movie I love...)

Anyone have observations on this?

Also I'm hearing reports of 6416s not showing scheduled recordings that occur after the DST change - anyone seeing this (I haven't had a chance to sit down in front of my tv and check at home)

Can someone please help me???? I have gone the rounds with Charter at least 6
times and they still haven't fixed the problem. When the duface tech came out to install
the Moxi he was clearly new, or from another area, or just didn't know what he was doing.
I watched him go in and set up the channel map and he clearly picked the wrong one for
my area. There were two choices for the city I live in and I know he set up the wrong one.
Everything is cool except for my HD channels. I subscribed to all that Charter offers which is like 9 HD channels. I get the HD movie channels just fine ie. Cinemax, Hbo, Showtime. And CBS works but that is where if gets goofy. None of the other channels will come in. And the PBSHD has the NFLHD network logo. I am subscribed to HDNet, TntHD, UniversalHD, PBSHD and another one I can't think of right now. But I have called Charter numerous times and told them the installer set up the wrong channel map, and they just give me the run-around and try to set up a service call for a tech to come out and re-provision the box and set up channel map again. My schedule is very hard to get someone out. HOW OH HOW do I get back into the channel map to set the right channels? Charter has reset the box a dozen times, I have done numerous hard re-boots, re-boots, gone into the settings area (menu+ok) triggered all events numerous times, everything. What can I do to get back into the channel map area again? Please HELP!!!

Its "doofus"

Can someone please help me????
Look for any post by splinke. In his signature, there is a link to his FAQ. Look for the section about the Installer Tool (a snippet is below). I know the FAQ says it is probably disabled, but when I tried it for giggles, it worked and I could have changed my channel map


Installer Tool (Configuration Tool)

The Installer Tool is a series of hidden menus used by the cable system technician/installer during initial installation of your Moxi after initialization in the warehouse. It is used to verify your account information and to set your location (city/cable system) and channel map (mapping the channel numbers to the corresponding networks for your system). It is accessed by navigating to the Channel List card in the Settings menu (do not open it), and then hitting back > next > back > next within three seconds. This menu becomes inaccessible after the unit is properly set up. If it is accessible, there is likely something wrong with your box that may require a service call. A re-initialization signal sent from your cable company may lead to this.

Look for any post by splinke. In his signature, there is a link to his FAQ. Look for the section about the Installer Tool (a snippet is below). I know the FAQ says it is probably disabled, but when I tried it for giggles, it worked and I could have changed my channel map
Yeah I have been to his FAQ. I have tried it a bunch of times. It is locked out.
Thats what I need to know now how to get back into it.
I am so frustrated with this Moxi and the doofus who installed it and Charter.
Thanks for the tip though.

Yeah I have been to his FAQ. I have tried it a bunch of times. It is locked out.
Thats what I need to know now how to get back into it.
I am so frustrated with this Moxi and the doofus who installed it and Charter.
Thanks for the tip though.

The only way I know how to get into the installer tool after it has been setup is to have it re-staged in the converter room at your local Charter building. You might want to have them set up a trouble call for a tech to set up a new Moxi. Sorry about the bad tech experience. Hope this helps.

As I have already said, I have reason to believe that Charter will roll this out this month based upon a phone conversation that took place in 12/06.

Just got off the phone with a charter supervisor. She said the 4.1 upgrade has been postponed indefinitely. She actually spoke to a Marketing person who is responsible for the release. Reason There was a problem with the compatibility in the Scientific America boxes. The engineers are working on it. If they can't make it work then they will offer options (like the new Moto box).

Moxiguy - I would have thought this was something you should have been able to tell us as I am sure You guys are involved since you wrote the blasted software.

She also said they are phasing out the Moxi since Motorola is no longer making them. This has been stated on this thread many, many times, but always denied by Moxiguy.

Moxiguy - Since your company can not hope to sell as many boxes to private parties as to Cable companies - It may be time to polish up the resume - my crystal ball sees layoffs in the future. - Sorry

Looks like the choice will be either the new Moto box with the blah interface or Direct TV. Anyone know anything about Direct TV?

I've noticed for the first time the 6416 only seems to go back 40 minutes, whereas the Moxi advertised going back for up to an hour (though I'd gone back further when I've turned on the tv and realized it was on a movie I love...)

Anyone have observations on this?
when i had a 6412 in Sacramento, i only got 40 minutes of buffer on the SD channels and about 15 minutes on HD channels. i think the 64xx/34xx boxes just have less HD devoted to buffer.

Also I'm hearing reports of 6416s not showing scheduled recordings that occur after the DST change - anyone seeing this (I haven't had a chance to sit down in front of my tv and check at home)
i haven't noticed this yet, but i haven't scrolled out that far in the guide. i'll check this weekend some time and report back.

Reason There was a problem with the compatibility in the Scientific America boxes.

So if your system doesn't have the SA boxes shouldn't they roll it out? :(
I am really getting tired of waiting. But after using my friends Dish DVR and not being impreseed with the interface, I'm still hoping Moxi gets it together and soon!

Can someone please help me???? I have gone the rounds with Charter at least 6 times and they still haven't fixed the problem. When the duface tech came out to install the Moxi he was clearly new, or from another area, or just didn't know what he was doing. I watched him go in and set up the channel map and he clearly picked the wrong one for my area. There were two choices for the city I live in and I know he set up the wrong one.

Everything is cool except for my HD channels. I subscribed to all that Charter offers which is like 9 HD channels. I get the HD movie channels just fine ie. Cinemax, Hbo, Showtime. And CBS works but that is where if gets goofy. None of the other channels will come in. And the PBSHD has the NFLHD network logo. I am subscribed to HDNet, TntHD, UniversalHD, PBSHD and another one I can't think of right now. But I have called Charter numerous times and told them the installer set up the wrong channel map, and they just give me the run-around and try to set up a service call for a tech to come out and re-provision the box and set up channel map again. My schedule is very hard to get someone out. HOW OH HOW do I get back into the channel map to set the right channels? Charter has reset the box a dozen times, I have done numerous hard re-boots, re-boots, gone into the settings area (menu+ok) triggered all events numerous times, everything. What can I do to get back into the channel map area again? Please HELP!!!

NeoGreg -
Once that map is set in the installer tool it can only be changed remotely (until the box is run through the warehouse again) - However I do have access to the remote tool. If you like - PM me with your Market, if it's one in my billing system I can pull you up by phone number and go into the Digeo Tool and correct this. If not, send me your Docsis id on your box and I should be able to.

*note* you can also email me by taking my first name.last name "at" chartercom.com (James.Doster "AT" chartercom.com) of course I've done it this way to confuse email crawlers (I get enough spam as it is!)

I know in the my markets, the HD PBS only runs from 8pm till 11pm because of limitations on their end. If other channels are coming in with bad distortion and artifects you probably have high frequency signal issues \ QAM issues. The Moxi box is very "particular" about it's signal levels, more so than any other box I've used. The good news is if you are getting up to date program information then your modem is up and running so your return signal levels should be pretty good

Also just pulled the specs from Motorola - the 34xx series is digital only - so those boxes are being offered in markets that are all digital (few!)

The only way I know how to get into the installer tool after it has been setup is to have it re-staged in the converter room at your local Charter building. You might want to have them set up a trouble call for a tech to set up a new Moxi. Sorry about the bad tech experience. Hope this helps.

Hey, what do you know, another Charter Tech! Welcome to the forum. Any available accurate insider info on Moxi or 4.1 would be appreciated.

Specifically. Is Moxi being phased out by Charter? Is the 4.1 firmware update forthcoming?

Thanks

Looks like the choice will be either the new Moto box with the blah interface or Direct TV. Anyone know anything about Direct TV?

First off. I really like my Moxi. But I have been thinking about Satellite also. I know little about this though. I currently have 4 HDTV's with STB's and 7 other locations of which 4 TV's are connected from the wall directly (without STB's). I think this would be cost prohibitive and a wiring nightmare with Satellite...yes?

Comments on the Motorola 6416 from Charter...

We recently got a second HDTV, so I swung by the Charter office to ask for a second Moxi. They said I could certainly get a second one, but it would require scheduling an installation appointment. They offered me the "newer" HD DVR that I can install myself. I suspected it was the Motorola 6416, so I went for it. I have the same complaints about Moxi as others do... the speed, lack of storage, etc.

Well, we tried the Motorola 6416 for a few days but neither I nor my wife like it at all. Yes, it does seem snappier than the Moxi and has double the storage, but the interface is sooooo bland and unintuitive. Yes, it had a grid type display for shows, but it only displayed 4 or 5 lines (channels) at a time, plus there were these stupid ads at the bottom of the screen. Moving the selection by pressing down will actually select the ad at the bottom before continuing on to the next page!

Maybe I would get used to it and find it more natural if I stuck with it longer, but we just decided to schedule a Moxi install instead and are returning the Motorola.

Hopefully Charter will roll out the 4.1 upgrade soon to fix the slowness and capacity issues!

I wonder if Charter needs to roll an update for the Daylight Savings time change .... hmmm, maybe we'll all get 4.1 this weekend!

Moxiguy - I would have thought this was something you should have been able to tell us as I am sure You guys are involved since you wrote the blasted software.Non Tech - You and I have discussed these issues before. I hope I've been clear that I'm not in a position to answer all your questions and I can't get into any details of communications between Digeo and cable operators. Nevertheless, I do my best to keep it direct and not mislead you. I've said that we're working with Charter on the 4.1 release, that I don't know the release date, and that there's a HW transition underway. All of that is consistent with what you heard from Charter.

The one area where I think there's some confusion is around the question of "phasing out Moxi." Back in February, I posted this:

"So, where does that leave the future of Moxi and cable? I've said that Digeo intends to continue selling Moxi boxes to cable operators. I've also said that they're forced to stop selling the current model.

I think there's a pretty obvious implication that there must be some new hardware options in the pipeline. But (wink-wink, nudge-nudge) you didn't hear it from me."
The current Moxi box, like all non CableCARD boxes, will be phased out. Moxi will continue as a cable option on other hardware. We're not commenting yet on what that hardware will be. The milestone directly in front of us is to get 4.1 deployed to Charter customers on current hardware. We'll have more to say about the future in the future.

First of all as a newcomer, a big thanks to all the info that has been posted here previously. It has been very helpful.

Now, as for the Moxi 4.1 upgrade, I'm in Charter-STL and like so many others, just contacted customer support again today to ask about the upgrade. And like so many others, the answer was "no scheduled date for release".

My question is this, if I got my hands on a Moxi box that had the upgraded 4.1 software and brought it back to St. Louis and plugged it in, could this potentially work? Just a question out of curiousity.

Just got off the phone with a charter supervisor. She said the 4.1 upgrade has been postponed indefinitely. She actually spoke to a Marketing person who is responsible for the release. Reason There was a problem with the compatibility in the Scientific America boxes. The engineers are working on it. If they can't make it work then they will offer options (like the new Moto box).

Looks like the choice will be either the new Moto box with the blah interface or Direct TV. Anyone know anything about Direct TV?

I don't get it- how would updating software on select Motorola units (9012, 9022) affect SA boxes?

I believe DirectTV over-compresses the picture so HD ends up being more like SD DVD quality.

I don't get it- how would updating software on select Motorola units (9012, 9022) affect SA boxes?


There is an SA variant (Powerkey) of the Moxi. My guess is that they are referring to an incompatibility on those models vs the Moto variant (DigiCipher) that most of us are using.

To add to Moxiguy's post previously

all non-cablecard based boxes will be phased out

Soon Motorola will be rolling out the DCH series of boxes - they look a bit different - the core difference - the Conditional Access Module will be removable (i.e. Cablecard)

In the long run this will eventually mean more choice as you'll be able to buy boxes for yourself and just get a cable card module, however from here to there it will be a road full of unknowns

Does that mean you'll have to get rid of your BMC9012? probably not any time soon... given we still haven't killed analog boxes in some markets, perhaps not even for a decade or more

More than likely what it means is that slowly everyone will start building similar hardware that will work on any platform with the right cablecard...

The Tivo S3 is a good example of this... and I would like to think that Digeo, Motorola, SA and Pioneer will all be getting into the ring to offer you a variety of boxes as competitive prices... however at this time it's all uncertain

Hopefully the future will bring More choices and a More competitive price...

Personally, even if I didn't work for cableco, I'd always prefer to rent a box... simply because I don't want to have to eat the cost of a new box every 4 or 5 years just to keep up with technology like I do with my computer.

Let me stand corrected on that... not for every TV *L* I might consider buying a S3 or a Moxi or even a Moto DVR, especially since I'm in the industry... but I'm not going to be shelling $500 or more for every TV in the house especially if it's tied to a sizable subscription fee (like TIVO) I mean if your going to pay $10 to $16 per month anyway for a DVR, you might as well pay a little more and know if something goes wrong, it's on the CableCo to fix or replace it.

First of all as a newcomer, a big thanks to all the info that has been posted here previously. It has been very helpful.

Now, as for the Moxi 4.1 upgrade, I'm in Charter-STL and like so many others, just contacted customer support again today to ask about the upgrade. And like so many others, the answer was "no scheduled date for release".

My question is this, if I got my hands on a Moxi box that had the upgraded 4.1 software and brought it back to St. Louis and plugged it in, could this potentially work? Just a question out of curiosity.

Nope... because when it gets provisioned into the system the system will reload whatever software version their site is pushing to their boxes...

I.e. if you were to get a 4.1 in STL and take it to my Hickory market, the second I put it on my system it would be reloaded to our 3.x version.

But that's onlyif I put it on my system, given Most US cable co's do not sell them, most cable cos suspect customer owned boxes to be stolen if it's standard issue cable co gear (DCTs, Moxi, SA boxes etc). Yes, I know you can get them from Canada, some mail order suppliers etc. But the average CSR does not know, and even more importantly, does not know how to get the equipment entered in.

You'd need to make friends with someone in management or tech ops.

Not to say we haven't done it before. I know several people who bought DCP501 boxes (Motorola Digital Convergence Platform - home theater, DCT2000 and a DVD player all in one unit) and once we got the information and verified the person had bought it (a receipt or invoice goes a long way in killing any suspicion your in possession of an unreturned cable company box)

Boxes are pretty much dead once the account is inactive since the modem would be turned off - no programming updates - and the box itself would be deauthorized - so you won't have a picture either... just the menu, any any local content (games, recorded shows, music etc) as well as your last channel map.

Oh, and you can't change your channel map once it's done - not locally - not until the box has gone through our warehousing process - so you're stuck on that map unless you call the cable co and have them change it remotely.

Just a few reasons why cable boxes aren't very portable. Though once cable card boxes are here, you'd be able to - just pop out your card, turn it in to your local Cable Co on the way out... move... go to new Cable Co and get new card... Pair it up with your box and BOOM! your in business.

Non Tech - You and I have discussed these issues before. I hope I've been clear that I'm not in a position to answer all your questions and I can't get into any details of communications between Digeo and cable operators. Nevertheless, I do my best to keep it direct and not mislead you. I've said that we're working with Charter on the 4.1 release, that I don't know the release date, and that there's a HW transition underway. All of that is consistent with what you heard from Charter.

The one area where I think there's some confusion is around the question of "phasing out Moxi." Back in February, I posted this:


The current Moxi box, like all non CableCARD boxes, will be phased out. Moxi will continue as a cable option on other hardware. We're not commenting yet on what that hardware will be. The milestone directly in front of us is to get 4.1 deployed to Charter customers on current hardware. We'll have more to say about the future in the future.

It seems clear that there is a compatibility issue with some of the hardware out there and that has caused an indefinite delay. Why this would be such a closely guarded secret I have no Idea. I am sure there is a really good reason reason however nothing comes to mind. Most likely it is that most favorite of corporate games-- "I've got a secret".

I find it interesting that Charter does not have problem telling us Moxi's business, but you have to be so tight lipped about Moxi issues at Charter and this was not a charter issue it is a Moxi / hardware issue.

I got the impression that they (charter) feel that the issue may be unresolvable for the SA boxes (Which is the box that I have). So I guess I will never get a get the up grade.

I guess I only have two questions

1) Will we ever get the upgrade without buying our own MOXI box

2) Will it be in my lifetime.

My (Charter) Moxi is a Scientific Atlanta.... does this mean I won't be seeing 4.1? Is there any validity to this S-A problem?

My (Charter) Moxi is a Scientific Atlanta.... does this mean I won't be seeing 4.1? Is there any validity to this S-A problem?

All I know is what I read and what I hear (that I believe) from Charter. They indicated that since they have SA boxes on the system they would not release it until it will work on all Moxi's on the system.

Of course most of what you get from Charter is BS so you never know........

NeoGreg -
Once that map is set in the installer tool it can only be changed remotely (until the box is run through the warehouse again) - However I do have access to the remote tool. If you like - PM me with your Market, if it's one in my billing system I can pull you up by phone number and go into the Digeo Tool and correct this. If not, send me your Docsis id on your box and I should be able to.


I know in the my markets, the HD PBS only runs from 8pm till 11pm because of limitations on their end. If other channels are coming in with bad distortion and artifects you probably have high frequency signal issues \ QAM issues. The Moxi box is very "particular" about it's signal levels, more so than any other box I've used. The good news is if you are getting up to date program information then your modem is up and running so your return signal levels should be pretty good

MoxiGuy......
Do you have any advice for me?

I find it interesting that Charter does not have problem telling us Moxi's business, but you have to be so tight lipped about Moxi issues at Charter and this was not a charter issue it is a Moxi / hardware issue.



It's called an NDA Non disclosure agreement, most companies require that employees sign it stating that they will not discuss certain things outside of their office walls so to speak. Please don't harp on the fact that Moxiguy can't discuss things that if he did could in reality get him fired or sued. I have seen it happen in the past.

Moxiguy has provided us with plenty of information in the past and has always been helpful. If he says he can't get into something please take his word for it.

Sorry I couldn't help but interject here....I will go back to my normal just reading and hardly ever posting.

Thanks

There is an SA variant (Powerkey) of the Moxi. My guess is that they are referring to an incompatibility on those models vs the Moto variant (DigiCipher) that most of us are using.

Thank you! I don't know how I missed that.

After 3 months of debate, and with the inevitable end of my promo rate with Charter having come and gone, Charter Retention finally got my call. Fortunately I only had to speak with two people, and neither of them would do anything but maintain my promo rate + the recent rate hikes. At that point, there was no competition. My monthly entertainment expenditures just went down by about $40 (same services) by switching to D*. 48 hours after install, couldn't be happier.

Looks like the choice will be either the new Moto box with the blah interface or Direct TV. Anyone know anything about Direct TV?

As I said, I just switched, and here's my thoughts:

Pros:
Love the Guide Interface on my new HR20(couldn't stand the Moxi)
SD PQ seems a bit better, but it's still SD
30 second skip function
Real Slo-Mo
On-screen caller-id
One-button ability to list recorded stuff
Bigger storage means I won't have to delete HD shows immediately
The installer was actually on time, and even called en route
HDMI Cable INCLUDED with HD/DVR! (couldn't believe it)
The fact that it even has HDMI is huge IMO
Less $$$

Cons:
No HD Locals for another month in my market (receiving HD OTA for now)

I'm really thinking about going to satellite if they don't get us 4.1 quickly.
I debated forever, and since I have never had satellite in my life, I was really hesitant. Now I wish I would have done it from the start.


But I have been thinking about Satellite also. I know little about this though. I currently have 4 HDTV's with STB's and 7 other locations of which 4 TV's are connected from the wall directly (without STB's). I think this would be cost prohibitive and a wiring nightmare with Satellite...yes?

You can get up to 4 SD receivers for free (I got one HD/DVR & 2SD), but who knows how much it would run you for 4 HD Receivers, not to mention if you wanted to go DVR on more than one. I didn't like paying $199 for the HD/DVR, but I figure the HDMI cable coming with it cushioned the blow. I was also worried about wiring issues, but there were none. The only thing is that I have a 10 foot telephone wire laying across our master bedroom carpet, which will be neatly tucked under a baseboard within the hour.

I believe DirectTV over-compresses the picture so HD ends up being more like SD DVD quality.

HD PQ looks just as good if not better, especially given HDMI connectivity (did I mention the HDMI cable was in the HD/DVR box?). Even HD PQ running through component video looks incredible.

CharterJames:

Please see my PM to you. Thanks!

Sorry to admit that in Bend, OR we have 4.1 and it is sweet. I have an external hard drive question--I am having trouble finding a drive that specifically states it has 8 mb Buffer or Cache. Could someone send me a link or recommendation of what drive to buy? Thanks

1) Will we ever get the upgrade without buying our own MOXI box I expect you will.
2) Will it be in my lifetime. I don't know how to answer that one except to hope that you enjoy many, many healthy, prosperous, and joyous years beyond the release of 4.1 software. ;)

MoxiGuy......
Do you have any advice for me? I'd take CharterJames up on his offer to see if he can straighten this out for you.

Sorry to admit that in Bend, OR we have 4.1 and it is sweet. I have an external hard drive question--I am having trouble finding a drive that specifically states it has 8 mb Buffer or Cache. Could someone send me a link or recommendation of what drive to buy? Thanks


Western Digital My Book Essential WDG1U3200N 320GB will work. You can find it at newegg. I would post a link but I don't have enough posts.

Western Digital My Book Essential WDG1U3200N 320GB will work. You can find it at newegg. I would post a link but I don't have enough posts.

I've been thinking about getting the 500GB version of the My Books once the upgrade comes to my area. It has a 16mb buffer. Does anyone know if the 8mb buffer is a minimum requirement, or an absolute requirement?

I didn't like paying $199 for the HD/DVR, but I figure the HDMI cable coming with it cushioned the blow.

You realize a good quality HDMI cable from Monoprice costs about $8 with shipping. Did it really cushion the blow that much?

I expect you will.
I don't know how to answer that one except to hope that you enjoy many, many healthy, prosperous, and joyous years beyond the release of 4.1 software. ;)

I am planning on living another 50 years at least so I hope so. :D

I guess the question is will I get it in time to record shows this season or next (remember we are getting close to the end of the "network season"

Thanks Moxiguy - I did not mean to rap you on the knuckles too hard. It is a frustration that Charter bad mouths Moxi and your company and you can't even give us the reason for a delay.

I do not want you to get fired

Sorry to admit that in Bend, OR we have 4.1 and it is sweet. I have an external hard drive question--I am having trouble finding a drive that specifically states it has 8 mb Buffer or Cache. Could someone send me a link or recommendation of what drive to buy? Thanks


What cable company are you on?

The cache is on every add I have seen.

http://dealnews.com/deals/Fantom-G-Force-Mega-Disk-500-GB-USB-2-0-External-Hard-Drive-for-147-after-rebates/153433.html

[I've been thinking about getting the 500GB version of the My Books once the upgrade comes to my area. It has a 16mb buffer. Does anyone know if the 8mb buffer is a minimum requirement, or an absolute requirement?

A 16 mb buffer should be fine.
A 2mb buffer would not.

8mb vs 6mb buffer (http://forums.storagereview.net/index.php?act=ST&f=2&t=21450)

Hope this helps

BC

What cable company are you on?

The cache is on every add I have seen.

http://dealnews.com/deals/Fantom-G-Force-Mega-Disk-500-GB-USB-2-0-External-Hard-Drive-for-147-after-rebates/153433.html


http://www.bendbroadband.com/ and see all the 4.1 details including a 'training update' that pretty much explains all the functions of 4.1. We only have one cable provider in Bend (#1 in home appreciation in the country--yikes!!) so I assume the transition of new software is easier. Played tennis this morning, skied a few runs at Mount Bachelor, and our golf course just opened--that is why everyone is moving here!!!!!!!!

I am looking at a Seagate 250 gig with 8-16 MB cache. Some of the other ones I saw just have 2-4 and MOXI states you need at least 8.

You realize a good quality HDMI cable from Monoprice costs about $8 with shipping. Did it really cushion the blow that much?

Well, $8 is $8, but my point was really the fact that they actually include the cables you need. I think Charter was trying to get an extra $15-$20 for a crappy set of component cables when I first ordered my Moxi. Plus, now I don't have to pay $14.98/month to lease a sub-standard product.

The overall experience has really shown me that D* actually cares somewhat about the folks paying their bills.

A 16 mb buffer should be fine.
A 2mb buffer would not.
BCI agree. 8mb is the minimum.

[QUOTE=ckeegan]

Can they use your existing cable or new lines need to be run everywhere?

"Quadilious" had an interesting post about his method of cooling his HD-DVR. He uses a laptop cooling unit. Check it out. http://www.performance-pcs.com/catalog/index.php?main_page=product_info&cPath=136&products_id=838

I'd take CharterJames up on his offer to see if he can straighten this out for you.
Yeah I sent him all of my info.
Hopefully he can do something.
Thanks.

Can they use your existing cable or new lines need to be run everywhere?

They only had to run new cable because I changed the wall my SXRD was on, and that wall didn't have hookup. Other rooms...existing. The cable company doesn't own the lines in your house.

Well, $8 is $8, but my point was really the fact that they actually include the cables you need. I think Charter was trying to get an extra $15-$20 for a crappy set of component cables when I first ordered my Moxi. Plus, now I don't have to pay $14.98/month to lease a sub-standard product.

The overall experience has really shown me that D* actually cares somewhat about the folks paying their bills.


My Moxi came with a nice set of component cables.

My Moxi came with a nice set of component cables.

Me too :)

Hey, what do you know, another Charter Tech! Welcome to the forum. Any available accurate insider info on Moxi or 4.1 would be appreciated.

Specifically. Is Moxi being phased out by Charter? Is the 4.1 firmware update forthcoming?

Thanks
All I can say is my local, Charter tech said they have the new non-moxi boxes and have installed a few dozen or so, but are still supporting moxi. He said 4.1 is scheduled for March and that they were just doing some final testing before implementation. This was a couple of weeks ago.

Greetings,

I have a Moxi and was seriously considering buying the Slingbox AV: http://us.slingmedia.com/page/slingboxav.html
It is supposed to work with most DVR's but I have seen little reference to it. Has anyone used these together. I am assuming that it Moxi would connect via a coaxial to slingbox. The sling box would be connected directly to a cable modem or to a wireless router. Anyone know if this will work?
Thanks,
pwsher

I hope the message center will work on the MOXI after 4.1.

Right now seeing messages with the older DCT on second HDTV.

The messages HELP the customer(me) feel they are being
INFORMED
by the service provider of mapping/programming changes.

AND it is COST EFFECTIVE for the providers.(No Snail Mail)

Therefore something in 4.1 for the CUSTOMERS and The PROVIDER.

A WIN WIN Situation.

Example:
Was alerted in Feb of a minor channel change here 4/2/07.



Thanks

BC

My Moxi came with a nice set of component cables.
Not in my Charter market. When I moved, I cancelled my service for a couple months, and when I went back, they called it the "HDTV Starter Kit", and when I asked what it was, it ended up only being I think a 6' component video cable. I seriously think it was $15 or $20.

My Moxi came with a nice set of component cables.

ckeegan

Mine came with cables that were in a wide strip 8' long.

Hard to use(heavy) as they tried to pull out of the
plugs until I rigged in a stain relief.

BC

Greetings,

I have a Moxi and was seriously considering buying the Slingbox AV: http://us.slingmedia.com/page/slingboxav.html
It is supposed to work with most DVR's but I have seen little reference to it. Has anyone used these together. I am assuming that it Moxi would connect via a coaxial to slingbox. The sling box would be connected directly to a cable modem or to a wireless router. Anyone know if this will work?
Thanks,
pwsher

I dont know -- my Moxi has no coax out so I don't know how you'd hook it up to that.

Greetings,

I have a Moxi and was seriously considering buying the Slingbox AV: http://us.slingmedia.com/page/slingboxav.html
It is supposed to work with most DVR's but I have seen little reference to it. Has anyone used these together. I am assuming that it Moxi would connect via a coaxial to slingbox. The sling box would be connected directly to a cable modem or to a wireless router. Anyone know if this will work?
Thanks,
pwsher

You'll have to use the Moix's composite video and audio out. Video composite out may be disabled if you are using the DVI connector

I dont know -- my Moxi has no coax out so I don't know how you'd hook it up to that.

Are you sure? I have one of the first Moxi mates and mine does. How would someone hook it up if they had an old analog tv with only coax?

I would think that they all would have a coax out.

Are you sure? I have one of the first Moxi mates and mine does. How would someone hook it up if they had an old analog tv with only coax?

I would think that they all would have a coax out.

Actually newer moxis lacked the Coax out and even the older ones with the coax out I believe never functioned. So I don't think any moxi has ever been able to output via a coax. Suppose someone with an older tv would have been forced to by a converter.


-Phatty

Are you sure? I have one of the first Moxi mates and mine does. How would someone hook it up if they had an old analog tv with only coax?

I would think that they all would have a coax out.


Since the MOXI is mainly designed for HDTV's, I imagine they would be using a different DVR designed for SDTV

You'll have to use the Moix's composite video and audio out. Video composite out may be disabled if you are using the DVI connector

Thanks, you are right I actually got my lazy butt off the recliner and actualy pulled it out and looked at the back......wow it's hot back there! (Although temp shows 46.7C) and since I am not using the DVI the composite are available. Buy.com has the AV version for $124 with free shipping and this is the best price I have ever seen.


EDIT: My moxi has no coaxial but my Mate does.


Now, I still need to hook the slingbox to either my modem or router and they are both several rooms away from the Moxi box and 1 room away from the MoxiMate (although I have the mate's composites connected to a S-VHS VCR).

Sling sells($100) a wireless device to connect the slingbox to the modem/router or modem. I could also just run a long ethernet cable to the router but that would involve attic insulation :o
Are there other options for wireless? Could I buy another cable modem and hook it directly to the charter cable coaxial?

Thanks.

P.S. my Moxi has rebooted itself four times in the last 24 hours. This started after I hit a bunch of triggers to somehow finagle 4.1 :D . a LITTLE KNOWLEDGE IS A VERY DANGEROUS THING. Anyhow, I lost all my "to be recorded" the first time but the subsequent ones were just annoying :mad: Am I on the verge on something bad?

Thanks to all....

EDIT: I found the recommended list and the Moxi isn't!!!!!
http://us.slingmedia.com/object/KB-005084.html

[In regards to Moxi PQ vs. DirecTV]

HD PQ looks just as good if not better, especially given HDMI connectivity (did I mention the HDMI cable was in the HD/DVR box?). Even HD PQ running through component video looks incredible.

If you Google on DirecTV HD Lite (http://www.google.com/search?hl=en&q=directv+hd+lite&btnG=Google+Search) you'll see what I'm referring to. Are you outputting to a 1280x720 display? If so, you might not be able to see the problem as easily. DirectTV's been sued about it- some of the hits on the first page give more details.

Hey, what do you know, another Charter Tech! Welcome to the forum. Any available accurate insider info on Moxi or 4.1 would be appreciated.

Specifically. Is Moxi being phased out by Charter? Is the 4.1 firmware update forthcoming?

Thanks

I received some info from the converter room manager that 4.1 is going to be out on the 15th of this month in the High Desert area. She receives her info from corporate emails. I can't say this is 100% accurate since I am not the CEO of charter. Hope this helps.

I received some info from the converter room manager that 4.1 is going to be out on the 15th of this month in the High Desert area. She receives her info from corporate emails. I can't say this is 100% accurate since I am not the CEO of charter. Hope this helps.


If I remember correctly, the last Moxi software was on a Thursday also.

Maybe someone will get a chance put the external drives to work this weekend!

Thanks for the info;

BC

Greetings,

I have a Moxi and was seriously considering buying the Slingbox AV: http://us.slingmedia.com/page/slingboxav.html
It is supposed to work with most DVR's but I have seen little reference to it. Has anyone used these together. I am assuming that it Moxi would connect via a coaxial to slingbox. The sling box would be connected directly to a cable modem or to a wireless router. Anyone know if this will work?
Thanks,
pwsher


I have been using the slingbox pro for months with the moxi and and it works great. I have my satellite system and moxi hooked to the device and can control both. I have a wireless router in my computer room where my cable modem is located. I bought a 'wireless ethernet bridge' to use for the slingbox so that I don't have to run cat-5. It was a wireless G ethernet bridge so it would normally be $60+ but I got it for $15. Mine is the motorola we800 I think. Anyway, I couldn't be happier with the slingbox. I even have the slingplayer mobile on my cell phone (palm treo 700wx) and it is so cool to watch tv and control my dvr from anywhere. I also bought that special HD connector for the slingbox pro (another 50 bucks) so that I could use the component passthrough connections. It does make a difference when slinging on lan.

I have been using the slingbox pro for months with the moxi and and it works great. I have my satellite system and moxi hooked to the device and can control both. I have a wireless router in my computer room where my cable modem is located. I bought a 'wireless ethernet bridge' to use for the slingbox so that I don't have to run cat-5. It was a wireless G ethernet bridge so it would normally be $60+ but I got it for $15. Mine is the motorola we800 I think. Anyway, I couldn't be happier with the slingbox. I even have the slingplayer mobile on my cell phone (palm treo 700wx) and it is so cool to watch tv and control my dvr from anywhere. I also bought that special HD connector for the slingbox pro (another 50 bucks) so that I could use the component passthrough connections. It does make a difference when slinging on lan.

Thanks for the info. I was about to give up. Your router setup sounds like mine.
So the wireless G ethernet bridge is connected via ethernet cable to your router? The labtop is my companies and has fairly tight security. I also hear that the slingbox folks are very good at helping one set up their equipment. Why did you buy the Pro over the AV model. My main use would be watching Cardinal games :D at my hotel when I am traveling.

EDIT: I checked the model you suggested and this looks good. Although it has been discontinued it lists a replacement. I noticed while there that there is a firmware update for your model:
http://broadband.motorola.com/consumers/support/default.asp?supportSection=DiscontinuedProducts


Thanks again for any comments.

Thanks for the info. I was about to give up. Your router setup sounds like mine.
So the wireless G ethernet bridge is connected via ethernet cable to your router? The labtop is my companies and has fairly tight security. I also hear that the slingbox folks are very good at helping one set up their equipment. Why did you buy the Pro over the AV model. My main use would be watching Cardinal games :D at my hotel when I am traveling.

Thanks again for any comments.

My wireless g ethernet bridge is a small unit that is connected to the ethernet port on the slingbox and sits on top of my hdtv next to the slingbox. That device connects wirelessly to the wireless router located in my computer room next to the cable modem and computer.

I don't know the exact specs on the AV model but isn't that their basic model that just has the tuner and one set of inputs/outputs? The pro model allows 3+ devices to be hooked up to it... RF, composite, S-video and the HD component connection if you have the special HD cable. That is why I bought the pro model so I could hook up and control both my satellite system and my charter moxi cable system. It works great.

If you Google on DirecTV HD Lite (http://www.google.com/search?hl=en&q=directv+hd+lite&btnG=Google+Search) you'll see what I'm referring to. Are you outputting to a 1280x720 display? If so, you might not be able to see the problem as easily. DirectTV's been sued about it- some of the hits on the first page give more details.

Nope, 1920x1080. I did read through that, and it is interesting. I guess I'm just not noticing the difference. Then again, I've only been with them for 4 days. Discovery HD still looks great compared to what I was used to seeing with Charter through the Moxi.

I received some info from the converter room manager that 4.1 is going to be out on the 15th of this month in the High Desert area. She receives her info from corporate emails. I can't say this is 100% accurate since I am not the CEO of charter. Hope this helps.

I live down the hill from you (Rancho) any Idea when it will happen here?

My wireless g ethernet bridge is a small unit that is connected to the ethernet port on the slingbox and sits on top of my hdtv next to the slingbox. That device connects wirelessly to the wireless router located in my computer room next to the cable modem and computer.

I don't know the exact specs on the AV model but isn't that their basic model that just has the tuner and one set of inputs/outputs? The pro model allows 3+ devices to be hooked up to it... RF, composite, S-video and the HD component connection if you have the special HD cable. That is why I bought the pro model so I could hook up and control both my satellite system and my charter moxi cable system. It works great.

I am trying to understand exactly what the capabilities of the slingbox are. Bear with me I am a little bit confused. I surfed the site but still am confused. So it alows you to stream from your Moxi to other devices wirelessly?

Give me an idea what you use it for with your Moxi and Satellite.

Thanks!!

Ok. The slingbox will allow you to stream your A/V devices (like the moxi and my satellite box) to other computers on your LAN or over the internet. Basically, you download their free slingplayer software that runs on windows and install that on any computer with an internet connection. With the software player you connect to your slingbox and get the stream (by IP address or slingboxID). The slingbox itself has IR blasters so that while using slingplayer on your computer you can actually control the devices just as if you were in your living room with the remote. You can also purchase the slingplayer software for your mobile phone and watch tv and control the device. I have the palm treo 700wx with the slingplayer mobile software installed and it works great. My provider is spint and I'm on the SERO 500 plan so I get unlimited internet for free ($30.00 a month plan- best plan in all of wireless providers by far). Sprint internet speed are great in their EVDO coverage areas (which is a lot of the country - 300 kbps - 1mbps; my average is 600kbps but peaks at 2.4 mbps). For slingbox to work well over the internet, you need at least 256kbps upload on your home network internet connection. The more upload bandwidth the better because slingbox and slingplayer automatically optimize quality of video based on how much bandwidth you have. Obviously it has plenty of bandwidth on your home lan and is top notch quality but even on my phone it looks unbelievable and I only have 256 kbps upload. I can't say enough about the slingbox product. Very nice. Pretty soon they are coming out with another device that you can use in combination with your slingbox. This other device will allow you to hook it up to another tv in a differnt room and it will stream anything from your slingbox in the other room. For instance, I could put this new device on my bedroom tv and have complete access to my moxi dvr and satellite system from the other room. It would be a great and cheap way to have a multi-room system without paying charter another box rental fee or having the moxi mate. Any other questions ask away.

For instance, I could put this new device on my bedroom tv and have complete access to my moxi dvr and satellite system from the other room. It would be a great and cheap way to have a multi-room system without paying charter another box rental fee or having the moxi mate. Any other questions ask away.

Aha. You read my mind. This is exactly what I was thinking about. Seems you could still do this.

If you connected a PC to another TV in your home could you stream this way?

By the way. Moxi and Satellite? Please explain.

Thanks!!!

Nope, 1920x1080. I did read through that, and it is interesting. I guess I'm just not noticing the difference. Then again, I've only been with them for 4 days. Discovery HD still looks great compared to what I was used to seeing with Charter through the Moxi.

I wonder if that's coming in with MPEG4? I haven't really kept up, but I thought that was just some local channels. Maybe they aren't massacring the video like that any more for the MPEG4 capable receivers. On the other hand, I've heard of cable companies similarly over-compressing the picture. I know they do on SD, but thought they mostly left HD alone. Perhaps that's what was going on in your area. I know some of my HD channels don't look as pristine as I'd think they should be (no, not because they are 720p on a 1080i display...) :)

Either way, it's good to see some serious competition going on.

A different question on the Moxi.

Is there any easy way to get the recorded shows moved onto a PC?

I have a PC with a WinTV 150 card, but it only accepts composite (and s-video but I couldnt get it to work). I guess using something like the Slingbox would work, but I dont have one. Any other methods that would work?

Thanks

Aha. You read my mind. This is exactly what I was thinking about. Seems you could still do this.

If you connected a PC to another TV in your home could you stream this way?

By the way. Moxi and Satellite? Please explain.

Thanks!!!

Yes I'm sure if you hooked a pc up to a tv you could do the same thing. Basically you would using the pc to run the slingplayer software and would set it to fullscreen. Then if you had a video out card you could just hook that to the tv and watch. Not sure how the remote stuff would work..I guess they sell remotes + software for a pc. I'm not sure how you would map a pc remote to the slingplayer software though. It could work in theory but I think the new device sling is coming out with will do all that for you and provide the remote. :)

You asked about moxi and satellite? I'm not sure what you mean by that. Yes I have an FTA satellite system hooked up to the slingbox as well. When using the slingplayer on my computer or phone I just tell it which input I want (moxi or satellite) and it switches. I can control/watch both. My FTA sat box is a captiveworks cw1000s. It is built on linux and has a java interface. It has built in dvr using the linux vdr software. It also hooks to the internet and can do IPTV and P2P tv. Their new one came out today... captiveworks 3000hd. It is an HD capable box, running on linux with a java interface, dual tuner, dvr, IPTV, P2P tv, home networking, dvd burner, atsc tuner for ota hd, sat tuner, hdmi, component, optical audio, the works(yes everything you could possibly want and open source).... $479.00. I can't wait to get mine.

Yes I'm sure if you hooked a pc up to a tv you could do the same thing. Basically you would using the pc to run the slingplayer software and would set it to fullscreen. Then if you had a video out card you could just hook that to the tv and watch. Not sure how the remote stuff would work..I guess they sell remotes + software for a pc. I'm not sure how you would map a pc remote to the slingplayer software though. It could work in theory but I think the new device sling is coming out with will do all that for you and provide the remote. :)

You asked about moxi and satellite? I'm not sure what you mean by that. Yes I have an FTA satellite system hooked up to the slingbox as well. When using the slingplayer on my computer or phone I just tell it which input I want (moxi or satellite) and it switches. I can control/watch both. My FTA sat box is a captiveworks cw1000s. It is built on linux and has a java interface. It has built in dvr using the linux vdr software. It also hooks to the internet and can do IPTV and P2P tv. Their new one came out today... captiveworks 3000hd. It is an HD capable box, running on linux with a java interface, dual tuner, dvr, IPTV, P2P tv, home networking, dvd burner, atsc tuner for ota hd, sat tuner, hdmi, component, optical audio, the works(yes everything you could possibly want and open source).... $379.00. I can't wait to get mine.

Cool :cool: .
http://www.captiveworks.com/cw3000hd.php

If I remember correctly, the last Moxi software was on a Thursday also.
Maybe someone will get a chance put the external drives to work this weekend!
Thanks for the info;
BC

I will be ordering a hard drive from newegg.com the day the 4.1 upgrade is performed. So it will likely be about a week from the upgrade before I can post any comments regarding the hard drive capabilities.

I live down the hill from you (Rancho) any Idea when it will happen here?

You live in the same KMA (Key Market Area) as Victorville so the dates should be around the same. I will post an update when I get one.

A different question on the Moxi.

Is there any easy way to get the recorded shows moved onto a PC?

I have a PC with a WinTV 150 card, but it only accepts composite (and s-video but I couldnt get it to work). I guess using something like the Slingbox would work, but I dont have one. Any other methods that would work?

Thanks

I am no expert but the answer is.....yes and no! Archiving unencrypted HD by firewire to a PC should be straightforward and the thread is here
http://www.avsforum.com/avs-vb/showthread.php?t=403695.

Archiving 5c flagged material can be achieved with DVHS or a Mac.

Now an exception. A poster in a local HDTV forum reported that he recorded a movie from HBO-HD (Charter) by firewire to his PC. Here is the thread. http://www.avsforum.com/avs-vb/showthread.php?p=9899957&&#post9899957

So either he is exaggerating the truth or they don't have the material encrypted with the 5c flag. I do not think he is exaggerating. I have no personal experience with any of these methods.

Hmm ;)

I didn't like paying $199 for the HD/DVR, but I figure the HDMI cable coming with it cushioned the blow.

HD PQ looks just as good if not better, especially given HDMI connectivity (did I mention the HDMI cable was in the HD/DVR box?). Even HD PQ running through component video looks incredible.

I picked up my HDMI cables from NewEgg - $7 each.

I'm surprised they didn't make you a better offer - it was my understanding recently that they are supposed to offer (if not automatically roll over) many promotions in many markets to a new one that is only a $10 increase.

I hate that Charter wasn't able to do that for you, but I'm glad to hear you've got a box you like!

BTW, are they still using the TIVO interface or a different DVR?

I am no expert but the answer is.....yes and no! Archiving unencrypted HD by firewire to a PC should be straightforward and the thread is here
http://www.avsforum.com/avs-vb/showthread.php?t=403695.

Archiving 5c flagged material can be achieved with DVHS or a Mac.

Now an exception. A poster in a local HDTV forum reported that he recorded a movie from HBO-HD (Charter) by firewire to his PC. Here is the thread. http://www.avsforum.com/avs-vb/showthread.php?p=9899957&&#post9899957

So either he is exaggerating the truth or they don't have the material encrypted with the 5c flag. I do not think he is exaggerating. I have no personal experience with any of these methods.

Hmm ;)

I don't know about all markets - but "standard" procedure is that we set the encryption flag to "externally defined" - in theory you should be fine unless HBO, Cinemax etc chooses to send down encryption to us.

Are you sure? I have one of the first Moxi mates and mine does. How would someone hook it up if they had an old analog tv with only coax?

I would think that they all would have a coax out.


Coax ports are enabled in most markets, so long as they are on the box proper and not on the silver "attached" box where the input is.

The issue with the oldest ones was they were not properly shielded.
The next series removed them... and I want to say the firewire series brought them back - properly shielded.

I use one of these at my test bench so I can switch between my moxi and 3 other DCTs (with a 6416 on the RCA since it too does not have coax out)

BTW, are they still using the TIVO interface or a different DVR?

Nope, TIVO interface ended with the HR10 I'm told, but I went with the HR20 DVR. I read through all the issues and complaints about the HR20, but felt confident with the most recent software upgrade. It really is a great DVR. One button press on the remote takes you straight to your recorded programs, and there's even memory usage stats right on the recorded programs page. Record 3 at once, or watch one/record two, etc... 30 hours of HD capacity. I could go on and on.

Nope, TIVO interface ended with the HR10 I'm told, but I went with the HR20 DVR. I read through all the issues and complaints about the HR20, but felt confident with the most recent software upgrade. It really is a great DVR. One button press on the remote takes you straight to your recorded programs, and there's even memory usage stats right on the recorded programs page. Record 3 at once, or watch one/record two, etc... 30 hours of HD capacity. I could go on and on.

ckeegan, quick question for you. Does that HR20 need to coax lines running into it from the dish in order to get both tuners? Thanks.

Thanks Houdini, You gave me the courage to pull the trigger. Since mine will be used mostly on the road I didn't need the super duper version. I bought the middle ground one that will allow me to watch everything on my Moxi and change channels as if I was at home from Canada!!! Can't wait for my next trip cause I know that's when 4.1 will be enabled :)

In reference to going wireless I talked to their great customer service (by far the nicest and most knowledgeable CSR I have ever talked to.) and they recommended to buy the ethernet bridge that uses your home electrical wiring. They didn't push their bridge but I ended up getting theirs (from B&H Photo) for a great price. I was looking at some of the Netgear products but when I called the customer service (India?) I couldn't understand the fellow who was reading their script and he couldn't tell me if it would work with my Mac.

Anyway, thanks for your help.
pwsher

I am no expert but the answer is.....yes and no! Archiving unencrypted HD by firewire to a PC should be straightforward and the thread is here
http://www.avsforum.com/avs-vb/showthread.php?t=403695.

Archiving 5c flagged material can be achieved with DVHS or a Mac.

Now an exception. A poster in a local HDTV forum reported that he recorded a movie from HBO-HD (Charter) by firewire to his PC. Here is the thread. http://www.avsforum.com/avs-vb/showthread.php?p=9899957&&#post9899957

So either he is exaggerating the truth or they don't have the material encrypted with the 5c flag. I do not think he is exaggerating. I have no personal experience with any of these methods.

Hmm ;)

I didnt realize the firewire port on the Moxi works. But I'm not even sure if my PC has a firewire port.

Will this work for moving recorded shows over?
I'm tired of waiting for the 4.1 release and my HD is full of old shows that I want to keep. I figure eventually I will give up the Moxi (like when I move) and I want to keep some of those old tapings.

Any other ways to save the recorded shows to PC?

Thanks

I didnt realize the firewire port on the Moxi works. But I'm not even sure if my PC has a firewire port.

Will this work for moving recorded shows over?
I'm tired of waiting for the 4.1 release and my HD is full of old shows that I want to keep. I figure eventually I will give up the Moxi (like when I move) and I want to keep some of those old tapings.

Any other ways to save the recorded shows to PC?

Thanks

You might want to search this thread for the answer, its been discussed. I'm a Mac user, and yes it works, but you can't just "move" a show over --- it has to be ripped to my Mac in realtime. I hardly ever archive anything.

Doing it on a PC I cannot answer.

ckeegan, quick question for you. Does that HR20 need to coax lines running into it from the dish in order to get both tuners? Thanks.

Yes, 3 coax inputs in total (3rd being the OTA input).

I didnt realize the firewire port on the Moxi works. It works, but only as an audio-video connector. It will work with a TV that has firewire input or with a digital recorder that has firewire input. (It will also accept channel change commands from the TV). Moxi FireWire only passes the audio-video programming, not the U-I.

As black_macleod says, you can't use the Moxi FireWire to connect to the hard drive in the Moxi and copy program files directly to a PC. You have to play the programs to a device such as a DVHS recorder that can capture them as they are streamed.

It works, but only as an audio-video connector. It will work with a TV that has firewire input or with a digital recorder that has firewire input. (It will also accept channel change commands from the TV). Moxi FireWire only passes the audio-video programming, not the U-I.

As black_macleod says, you can't use the Moxi FireWire to connect to the hard drive in the Moxi and copy program files directly to a PC. You have to play the programs to a device such as a DVHS recorder that can capture them as they are streamed.

Does the Moxi output recorded shows 5c encrypted via firewire?
Most of my shows that I want to move are non-HD (to save space)

The poster that transferred HBO-HD by firewire real time to his PC did so by way of his (Charter) Motorola 3416 not Moxi. Again the thread is here http://www.avsforum.com/avs-vb/showthread.php?p=9899957&&#post9899957.

I wondered who actually is responsible for setting the 5c flag and as per CharterJames its the Individual Network not the Cable Co. Very interesting!!

So if the material is not 5c encrypted can it be transferred real time from the Moxi to a PC by firewire? Anyone have personal experience with this method?

What I did was connect a home theater DVD Recorder to my moxi box and anything I want saved I just stick a disc in the recorder and burn as I watch it. It's 1x burning of course, but I'm OK with that because it's so simple.

What I did was connect a home theater DVD Recorder to my moxi box and anything I want saved I just stick a disc in the recorder and burn as I watch it. It's 1x burning of course, but I'm OK with that because it's so simple.

Yes. I do quite a bit of archiving to my DVD's hard drive also. I will burn this content to disc occasionally. This capture is @ 480i. Granted it rivals a commercial DVD's quality BUT it is not 1080i.

What we are discussing in the prior thread is actually 1080i capture. :cool:

BTW, here's how to do it on a Mac:

http://www.macosxhints.com/article.php?story=20060421212958602

BTW, here's how to do it on a Mac:

http://www.macosxhints.com/article.php?story=20060421212958602

I need to get myself a Mac!

This set-up here makes me think I want a MAC

http://www.htguys.com/archive/2007/March09.html

This set-up here makes me think I want a MAC

http://www.htguys.com/archive/2007/March09.html


I have a similar setup at home using a MacBook Pro.

This set-up here makes me think I want a MAC

http://www.htguys.com/archive/2007/March09.html

Nice link.
Thanks

Yes I'm sure if you hooked a pc up to a tv you could do the same thing. Basically you would using the pc to run the slingplayer software and would set it to fullscreen. Then if you had a video out card you could just hook that to the tv and watch. Not sure how the remote stuff would work..I guess they sell remotes + software for a pc. I'm not sure how you would map a pc remote to the slingplayer software though. It could work in theory but I think the new device sling is coming out with will do all that for you and provide the remote. :)
If I had not been busy setting up and checking out my new Slingbox Pro, I would have contributed to this discussion sooner. I agree with Houdini, Slingbox is an impressive addition to any setup; it doesn't compromise anything you already have, and allows you to watch as many as 4 AV components over any computer attached to your LAN, including wireless components. The Slingbox does work very well with Moxi, and I have used it with a laptop attached to my HDTV (via VGA ports) to watch programs I recorded on the Moxi. The HD picture quality through the Slingbox is difficult to distinguish from a direct HD signal, and I was pleasantly surprised how good it is. I did spend the extra $50 to get the Slingbox HD cable, and it is worth the expense. However, to operate the on-screen remote on a large screen, a cordless mouse or keyboard is almost a necessity. However, I have just discovered what I think may be an easier way using the Next Generation Remote Control Extender (http://estore.websitepros.com/1373698/Detail.bok?no=8)...it converts any remote to a 100 ft range RF remote, and can be purchased for less than $40 at Amazon.com (the Slingbox is less expensive there, also); it works great, too. I have planned using it with the Moxi remote, and it does work; also, I discovered that the remote that comes with the Windows Media Center will also operate any component that is playing on the Slingbox; apparently the Slingbox software will convert the Media Center remote's signal into the signal required to operate the Slingbox component that is playing. This provides some commonly used commands on the Media remote, but of course you need a windows media computer attached to the TV.
If, as planned, Slingbox does make a box that would essentially replace the laptop attached to the TV, that would allow for a really nice network between TVs, computers, and AV components, all over Cat 5 cable, or wireless.

So if the material is not 5c encrypted can it be transferred real time from the Moxi to a PC by firewire? Anyone have personal experience with this method?

Moxiguy,

Is this accurate?

From the Firewire to Windows XP thread.

http://www.avsforum.com/avs-vb/showthread.php?p=7624697&&#post7624697

BUMMER!

I went ahead and wired a 1000MBPS Ethernet connection behind my home theatre, is the 4.1 Moxi software going to be able to utilize this, or should I get a slingbox?

I went ahead and wired a 1000MBPS Ethernet connection behind my home theatre, is the 4.1 Moxi software going to be able to utilize this, or should I get a slingbox?
Add a ethernet switch at the end of your new connection (assuming you already have a router upstream), like this (http://www.jr.com/JRProductPage.process?Product=4132876&JRSource=nsa&nsa=1) for less than $20, and you can have both, if 4.1 is released. I've already done it, and waiting for 4.1.

I just added a 250 gig hard drive to my MOXI--it was very simple and I now am only using 10% of space (had been at 49%). Does adding an external drive mean I can tape three shows at once? Can I watch one and tape two others? Seems to be too simplistic to be true. Hang in there for 4.1!

I just added a 250 gig hard drive to my MOXI--it was very simple and I now am only using 10% of space (had been at 49%). Does adding an external drive mean I can tape three shows at once? Can I watch one and tape two others? Seems to be too simplistic to be true. Hang in there for 4.1!
The external hard drive only adds storage space, not another tuner. You can record two and watch a recorded show at the same time but not record three.

Add a ethernet switch at the end of your new connection (assuming you already have a router upstream), like this (http://www.jr.com/JRProductPage.process?Product=4132876&JRSource=nsa&nsa=1) for less than $20, and you can have both, if 4.1 is released. I've already done it, and waiting for 4.1.

Is the ethernet port going to do anything in 4.1?

Is the ethernet port going to do anything in 4.1?
If it is activated, then according to the Moxi Media Center Viewer Guide, software version 4.1, you will be able to connect to your computer to download music and photos. Of course you can already transfer photos into your Moxi using an inexpensive USB flash drive. So, it is not a lot new, and nothing like the Slingbox.

one more slingbox question:
Q1:I understand that I can only access the slingbox from one PC/MAC at a time but can I use my PC labtop on the road and then later after a shut down the PC software can I use a Mac to access it also? I looked all over the website for this question and did not find it. The CSR's are on Pacific time so I can't call till later but I didn't want to load software on both machines until I was sure.
EDIT: just spoke to the CSR's and yes I can use both platforms but just not at the same time.

Q2: I just realized two other things. If I am accessiing it while traveling my wife won't be able to use the Moxi ;) . Luckily we have a Moxi Mate and now I think it would be better to hook it to the bedroom Moxi Mate so she would still have access in the living room. I also read online that I would have to change the video output to 480i before I leave town since the Moxi wouldn't allow HD to output via the composite/s-video. True? If that is true, than that is an even better case for me to hook up to the SD Moxi Mate anyway.
Comments?

Uhh she could still use your moxi it but you would both be controlling it. In other words..if she changed a channel you would see it and if you did the same she would see it. You would both be fighting for control of the moxi and would have to watch the same things. I'm using the pro model so it may be different but I don't see why it would.

The moxi-mate idea would be good.

Yeah if you're not using the pro model with the hd connect cable for component connections then you would most likely have to set the output on the moxi to 480 otherwise you wouldn't see any video if you changed to an hd channel.

No update here today. Did anyone get the 4.1 update today? One question, I believe there are 2 usb ports on the back of the moxi, would a person be able to hook up 2 external hard drives?

No update here today. Did anyone get the 4.1 update today? One question, I believe there are 2 usb ports on the back of the moxi, would a person be able to hook up 2 external hard drives?

Nope, one hard drive only.

At a time that is.

Yeah if you're not using the pro model with the hd connect cable for component connections then you would most likely have to set the output on the moxi to 480 otherwise you wouldn't see any video if you changed to an hd channel.
You would definitely have to change the Moxi output to 480 without the HD cable; I had mine set that way until my HD cable arrived. Remember, you are simply watching the output of the Moxi that also goes to your TV or VCR/DVD recorder, so anything you do to change it will also be seen by the person watching TV, or using a Moxi input to a VCR or DVD recorder.
One advantage of the Pro over AV (besides the HD capability) is that it has pass-through connections for all components that you want to attach, so you do not have to buy any cables or amplifiers to use any of your existing connections....and it comes with a nice set of cables to attach what needs to be attached.

If it is activated, then according to the Moxi Media Center Viewer Guide, software version 4.1, you will be able to connect to your computer to download music and photos. Of course you can already transfer photos into your Moxi using an inexpensive USB flash drive. So, it is not a lot new, and nothing like the Slingbox. The Moxi PC Link feature doesn't transfer music and photos, it streams them. The files remain on your PC. In fact, you can Link a single Moxi box to multiple PCs on your nextwork. Another advantage of PC Link is that it enables the Jukebox feature for Moxi boxes that don't have a built-in CD Player.

Is this accurate? (transfering files from Moxi to PC or Mac) Moxi supports the FireWire (IEEE 1394) connection to dispays and DVHS recorders. While some people have reported capturing programs to Macs, we have never tested that scenario and I have no information on whether it's accurate or not.

I triggered an update this morning and when I got home it was still 3.2.3 :( but the last update was 2007-3-15. It looks like I received some sort of update. I have heard nothing else about 4.1.

I triggered an update this morning and when I got home it was still 3.2.3 :( but the last update was 2007-3-15. It looks like I received some sort of update. I have heard nothing else about 4.1.

Triggering the update manually will change the last software update date even if noting actually changed.

Moxi supports the FireWire (IEEE 1394) connection to dispays and DVHS recorders. While some people have reported capturing programs to Macs, we have never tested that scenario and I have no information on whether it's accurate or not.


About a year ago I was able to transfer recorded or live programs over Firewire to my Mac, but recently (last 6 months) after what may have been a software update, the video is all choppy and pixelated and unwatchable.

I used iRecord and more recently AVCVideoCap from Apple's dev tools... both have the same problem now. Both work perfectly with my parent's non-MOXI Moto DVR.

Hopefully 4.1 restores Firewire transfer to its previous perfect functionality. FYI all programs I'm transferring are unencrypted from network TV stations (ABC, CBS, etc.)

Another MOXI 4.1 release date has come and gone.

We are going to see proof that Big Foot and Space Aliens exist before we see any MOXI 4.1 updates on Charter systems. :rolleyes:

Their has got to be some "politics and bureaucracy" going on with Charter that is preventing the release of 4.1.

<insert long rant here> :rolleyes:

DadCooks]Another MOXI 4.1 release date has come and gone.

We are going to see proof that Big Foot and Space Aliens exist before we see any MOXI 4.1 updates on Charter systems.

Yes, The BIG FOOT and ALIENS are more probable and appealing at this point. :D

Another MOXI 4.1 release date has come and gone.

We are going to see proof that Big Foot and Space Aliens exist before we see any MOXI 4.1 updates on Charter systems. :rolleyes:

Their has got to be some "politics and bureaucracy" going on with Charter that is preventing the release of 4.1.

<insert long rant here> :rolleyes:

At least you all on Charter can get a date to complain about missing. Here on TWC, we can't even get that much :rolleyes:

At least you all on Charter can get a date to complain about missing. Here on TWC, we can't even get that much :rolleyes:


Sorry that does not make me feel any better.

I called Charter and they said we would get the up date on Thursday.............

They just didn't say which one....................... ;)


Still hopefull......

I called Charter and they said we would get the up date on Thursday.............
They just didn't say which one....................... ;)

Still hopefull......

Not even the YEAR?

BC

If an update did happen on Thursday, is it possible they had to get to the latest version 3 before upgrading to 4? Perhaps there was some patch to get ready. I know that happens in our industry as well (HR software).

I'll be cautiously optimistic since there is some action, although you can call it naive if you want.

If an update did happen on Thursday, is it possible they had to get to the latest version 3 before upgrading to 4? Perhaps there was some patch to get ready. I know that happens in our industry as well (HR software).

I'll be cautiously optimistic since there is some action, although you can call it naive if you want.

I noticed a bunch of Spanish channels added to the low 200's range here yesterday, wonder if that is what everyone is seeing?

I went into my service menu to trigger an update, just out of curiosity. I noticed the time in the info menu is still an hour off, so obviously Charter in StL still hasn't even posted an update for daylight savings time. Needless to say 4.1 was not available.

Hey. Guess what? I got the 4.1 update!!!!!!!!!!! And my monthly cable fee dropped.

Then I woke up :eek:

My GF came home early today because she wasn't feeling well and I get a call at work. "Somethings weird with the TV, it's just a blue screen with the word Moxi in orange letters". Needless to say, I immediately started hoping the box was rebooting after an upgrade to 4.1. I had actually tried triggering an update last night without any change to the SW version.

When I got home 2 hours later, it was in the same state. A reset of the box got things back to normal. And......drumroll.....no update, still 3.2. Not sure why the box went wacko, maybe it was just a cruel joke by TWC. :(

Moxi Revision Roll Call for Charter customers ! Charter Moxi users please call out your city and your Moxi's revision ! I'll start:

Rochester Minnesota: 3.2

Moxi Revision Roll Call for Charter customers ! Charter Moxi users please call out your city and your Moxi's revision ! I'll start:

Rochester Minnesota: 3.2

South of Atlanta: 3.2

upstate south carolina 3.2

Eastern WI - 3.2

Still on 3.2 here in Eastern Washington.

BTW, I tried hooking up a DVI-HDMI cable to the Moxi. Decided to just go back to component. The handshake delay was too annoying, plus I couldn't really see much of a difference compared to component. (BTW, I could switch between component and DVI for easy comparison... my Moxi didn't disable component when I had DVI connected.)

Still on 3.2 here in Eastern Washington.

BTW, I tried hooking up a DVI-HDMI cable to the Moxi. Decided to just go back to component. The handshake delay was too annoying, plus I couldn't really see much of a difference compared to component. (BTW, I could switch between component and DVI for easy comparison... my Moxi didn't disable component when I had DVI connected.)


Metropolis - 5.1

3.2 in Los Angeleez, CA on TWC.

Moxi Revision Roll Call for Charter customers ! Charter Moxi users please call out your city and your Moxi's revision ! I'll start:

Rochester Minnesota: 3.2

I have pretty much decided that it is not going to happen. Calls to Charter yield a different story every day. Heck the Charter Tech on this thread said it was suppose to happen last Thursday and nothing.

The only thing they seem to agree on is that Charter is not going to be using MOXI much longer.

Face it guys wishing don't make it so.....

I am afraid it is a dead issue.

Rancho Cucamonga, Ca (about 40 miles east of LA): 3.2 and holding

I have pretty much decided that it is not going to happen. Calls to Charter yield a different story every day. Heck the Charter Tech on this thread said it was suppose to happen last Thursday and nothing.

The only thing they seem to agree on is that Charter is not going to be using MOXI much longer.

Face it guys wishing don't make it so.....

I am afraid it is a dead issue.

Rancho Cucamonga, Ca (about 40 miles east of LA): 3.2 and holding

I still like my Moxi. When the update comes I will be pleased. I am not ready to jump ship yet ;)

I still like my Moxi. When the update comes I will be pleased. I am not ready to jump ship yet ;)


You know I like my Moxi too. And I don't have a big problem with charter as long as I don't have to call and ask about anything tech-ie.

I don't like bad customer service, but as long as it keeps working I will most likely keep it.

I just noticed that one of my Moxis only has guide data through the 19th. Our second Moxi has guide data way beyond that.

I've tried triggering a guide data update from the service menu, but it didn't seem to help. Not sure I triggered the right event though.

Anyone have any ideas?

The only thing we have been able to determine recently in this thread is who is the pessimist and who are the optimists.

Alright. I will change the topic. I have a little workshop in my basement with a small SD 4x3 TV. I feed cable without a STB to this set. I would like the ability to view content from my Moxi occassionally at this location. Aside from the slingbox and a PC setup is there any other ways to get the content seen at this location short of direct cabling or a Moximate? IR/RF etc....

Alright. I will change the topic. I have a little workshop in my basement with a small SD 4x3 TV. I feed cable without a STB to this set. I would like the ability to view content from my Moxi occassionally at this location. Aside from the slingbox and a PC setup is there any other ways to get the content seen at this location short of direct cabling or a Moximate? IR/RF etc....

How about something along these lines (http://www.x10.com/promotions/wireless_video_sender_vk82a-2.html). I've never used it, but it seems like it would do the trick.

How about something along these lines (http://www.x10.com/promotions/wireless_video_sender_vk82a-2.html). I've never used it, but it seems like it would do the trick.I tried this concept several years ago, with a different brand. Over short distances (less than 30 ft), it was nearly acceptable, except the 2.4 GHz frequency is subject to interference from microwave ovens...even from near-by neighbors, so just when we'd begin to enjoy a program, the interference would cause the TV sound and picture to become totally unacceptable for a few minutes. Part of the reason they are so subject to interference is that their signal is analogue rather than digital.
That's when I decided it was worth the effort to run new RG6 cables to install Channel Plus, which I reviewed here (http://www.epinions.com/content_125374729860). I never regretted doing that, and a cable box still supports 5 of my TVs using this system. And as I recently posted, a Slingbox now also puts my Moxi output to my computers.
However, some of the new wireless TV transmitters use the 5.8 GHz frequency, like this (http://www.pcworld.com/product/userreviews/prtprdid,2832091/userreviews.html) one; these might work better (although some of the new cordless phones also use this frequency), but I can't help but think that a wire will always be better than wireless.

I just want to add my two cents. I do not know when the update will happen. First the SA box issue must be fixed. They will launch the update around the same time for all areas. Also these Moxis are not cheap. Charter is not going to abandon the money invested in each box. Yes they are not buying anymore new Moxi boxes. But the already bought boxes will be used until the unit breaks. Charter is not going to just use the New 3416s and just remove all Moxis and throw them away. Charter is not into wasting money so they are not just going to stop using them. I would love the update also, but just like everyone else I have to wait till the SA fix is done and they are ready deploy the update.

I just noticed that one of my Moxis only has guide data through the 19th. Our second Moxi has guide data way beyond that.

I've tried triggering a guide data update from the service menu, but it didn't seem to help. Not sure I triggered the right event though.

Anyone have any ideas?

This happened to mine a couple of weeks ago, and a hard reboot (unplug the box for a few minutes) restored the listings.
Specifically, one of the IP addresses was blank. In the diagnostics (I'm away from the box so this is just trying to remember) there are I think 3 IP addresses. One is for Internet service. Another is DOCSIS or something like that, and that one was missing. It returned after the reboot, and so did the listings.
Press and hold MENU and OK on the front of the box (not remote) to get into the diagnostics.

barry

This happened to mine a couple of weeks ago, and a hard reboot (unplug the box for a few minutes) restored the listings.
Specifically, one of the IP addresses was blank. In the diagnostics (I'm away from the box so this is just trying to remember) there are I think 3 IP addresses. One is for Internet service. Another is DOCSIS or something like that, and that one was missing. It returned after the reboot, and so did the listings.
Press and hold MENU and OK on the front of the box (not remote) to get into the diagnostics.
Yeah, I noticed that one is blank but I think it's the "home ethernet" IP address. Since I don't have my Moxi plugged in to my home ethernet, I wasn't surprised that it was blank.

I will try a hard reboot and see what happens.

Charter is not going to abandon the money invested in each box.

I'd be willing to bet that Charter has more than made up for their investment on the Moxi through DVR fees, which just so happened to recently increase by $5. I'm pretty sure that extra $5 per month per subscriber will more than make up for any hardware transition.

As HD programming continues to increase (assuming Charter will actually continue to add HD content as it becomes available), Charter will not be able to keep their customers happy with the limited capacity of the current Moxi hardware. The average subscriber is going to laugh if they are told they have to buy an external harddrive in order to record the amount of content they want.

As many of you know, I recently switched to D*, but I still like giving my input to this topic since I strongly believe 4.1 will never show its face to Charter subscribers, and that the Moxi will be phased out within the year. I currently have 6 HD movies (Constant Gardener, Syriana, Mission: Impossible 2, Just Like Heaven, Poseidon, and Transporter 2) and 1 SD (Sentinel) recorded on my HR20, and still showing 74% storage available. I'm not the average subscriber, and I would laugh in Charter's face if the only option I had was to pay $100+ for an external while still having to pay Charter almost $15 per month for the DVR itself. That would be like renting a car and having to buy the tires for it.

I will try a hard reboot and see what happens.
Ugh.. didn't help. Guess I will place a call to Charter tech support this morning.

I had an interesting problem.

I noticed that I missed recording a show. It was new and I had room. I looked at the scheduled to record and found that there were several shows (mostly on Thursday??) that were new and were not on the list. Remembering Windows 98 I did a hard reboot (unplugged for a couple of minutes then start it up again). Guess what the menu of shows to record was full again. It seems that like Win '98 these Moxi's need to be rebooted on a regular basis. I am sure Moxi would say "they were not designed to require that", but I am sure neither was Windows and it sure made the computer run better.

Message from a user not an expert: At least once a month unplug your Moxi and reboot it

Assuming we ever get 4.1 on the Moxi, I have been looking at external drives. I have seen good prices on the Western Digital Mybook drive, but it says they will power down if there is no activity in 10 seconds on the drive. Will this work with Moxi?

Assuming we ever get 4.1 on the Moxi, I have been looking at external drives. I have seen good prices on the Western Digital Mybook drive, but it says they will power down if there is no activity in 10 seconds on the drive. Will this work with Moxi?

I have a Mybook on my computer and it spins down when not in use for a while, but the power light itself always remains on and it's recognized in My Computer. It's just a power saving/hardware saving thing, AFAIK.
barry

Seeing as how the Moxi cost $750 per box, the box would have to be in a subs home for (750/$15 per month) 50 months or over 4 years to make break even. Don't want to start a war, but just want to show the reality is. A bigger hard drive would be sweet so I would hope that option is turned on for those wanting more storage.

Seeing as how the Moxi cost $750 per box, the box would have to be in a subs home for (750/$15 per month) 50 months or over 4 years to make break even. Don't want to start a war, but just want to show the reality is. A bigger hard drive would be sweet so I would hope that option is turned on for those wanting more storage.

I like my Moxi, but......

Without the bigger hard drive Moxi is not competitive if you are an HD viewer.

I wonder if Charter really paid $750 considering the number of boxes they would buy. But you point is a good one even at $550 it is over a 3 year payback and they are not stupid (not about making money anyway). However there are many who I will call "uninformed" who will have Moxi with 3.?? and never know the difference and never call to see what else is out there. They will have the box for ever and Charter will pick up their moxi at the estate sale. Is that 25%, 50% 75% or a bigger percent of their customers??

Let's face it folks we are in the minority.

march 19, 2007 I emailed charter.

me: is charter going to upgrade the moxi firmware to version 4.1 in my area?

charter: Negotiations are ongoing at the moment, as such we cannot tell you any details yet at the moment, but if there are progress and when it will be implemented in full scale, we will be notifying you

march 19, 2007 I emailed charter.

me: is charter going to upgrade the moxi firmware to version 4.1 in my area?

charter: Negotiations are ongoing at the moment, as such we cannot tell you any details yet at the moment, but if there are progress and when it will be implemented in full scale, we will be notifying you

Uh, did Charter open a new call center in Moscow? If this answer if for real, it explains a lot.

Seeing as how the Moxi cost $750 per box, the box would have to be in a subs home for (750/$15 per month) 50 months or over 4 years to make break even. Don't want to start a war, but just want to show the reality is. A bigger hard drive would be sweet so I would hope that option is turned on for those wanting more storage.

First of all, there absolutely no way I will ever believe Charter actually paid Digeo $750 per Moxi unit, unless of course you could post a copy of the invoice. Charter will not hesitate to tell any of its customers the charge is $600 for unreturned equipment. So, let's assume Charter paid $600 (which they probably didn't either), that means there "break even" falls at 40 months. The first Moxi units were deployed almost 36 months ago, so that would put us at Fall/Winter '07. That is so strange since many have been told that the Moxi will be phased out in September '07.

At the point of "break even", Charter will have to decide whether want to continue to support 3 year old hardware (which we all know = extinct), or transition to new hardware, which is now a cheaper technology than it was 3 years ago. Hence the quotes around "break even", there is no break even when you are constantly switching out units, paying CSRs to solve problems, or sending techs on support calls. This is the case with any technology. Why do you think cell phone companies like Verizon give you a $100 toward a new device every two years?

Please remember that this is all contingent on Charter having paid $600 per box, which I just have a hard time believing since why would Paul Allen's company pay full price to buy a product from Paul Allen's company?

Seeing as how the Moxi cost $750 per box, the box would have to be in a subs home for (750/$15 per month) 50 months or over 4 years to make break even. Don't want to start a war, but just want to show the reality is. A bigger hard drive would be sweet so I would hope that option is turned on for those wanting more storage.
You are likely paying more than $15/month for your Moxi, and may not realize it because either some of the charges are hidden in the packaged deals which include a digital receiver plus what they call Integrated Interactive Service Fee or Digital Access; or part of your rental fee may show up as these two fees, which total $6.95. At least this is the way it works in Asheville NC. After talking to a lot of Charter service people, this is the story I got: If I were to rent an additional Moxi, the monthly fee would be $6.95 to rent the DVR, plus $14.95 Service Fee. The $6.95 is for the equipment, and the $14.95 is the interactive service that is required to make it work, for a total of $21.90. That is, the $14.95 is like the fee you would pay to make TiVo work. In the case of Moxi, it provides the program guide, access to VOD, and Pay Per View. And since you cannot record without a program guide, nothing would work without this service.
However, there is an inconsistency in this pricing structure: The rental fee for an HDTV cable box is also $6.95, but you only pay $3 for the Integrated Interactive Service Fee. It turns out the the new Motorola DVR boxes uses the same interactive service as the HDTV cable box (i.e., the program guide, VOD and Pay per view, all work and look like the Motorola cable box), so if Charter were consistent, they would be charging a lot less for the new Motorola DVR....but they are not... they are charging the same amount, or a total of $21.90. They recognize this inconsistency, but at least for now, they do not want people trading in their Moxi for the new Motorola. In the long term, they may have to change the pricing structure to make the fees more consistent. For example it makes no sense to charge the same rental fee for a cable box and a cable box that includes a hard drive. But the bottom line for now is that Moxi cost Asheville residents $21.90/month to rent.

Y,,,,,,,If I were to rent an additional Moxi, the monthly fee would be $6.95 to rent the DVR, plus $14.95 Service Fee. The $6.95 is for the equipment, and the $14.95 is the interactive service that is required to make it work, for a total of $21.90.........

I added a moxi to my account. Net increase in cost was right at $10.

march 19, 2007 I emailed charter.

me: is charter going to upgrade the moxi firmware to version 4.1 in my area?

charter: Negotiations are ongoing at the moment, as such we cannot tell you any details yet at the moment, but if there are progress and when it will be implemented in full scale, we will be notifying you

"Negotiations" ... this leaves a very bad taste my mouth, but seems to explain some of the cryptic responses we've received from both Charter and MoxiGuy. My guess is a combination of the following: (i) Moxi is insisting upon additional tribute to make the 4.1 code available and Charter is baulking, (ii) Charter is trying to reduce payments to Moxi based upon alleged deficiencies in the 3.2 code. Bottom line ... Charter is willing to pay less than Moxi wants in order to make 4.1 available ... and we, the customers, get the shaft and suffer while the two companies fight over our money. :mad: :mad: :mad:

You are likely paying more than $15/month for your Moxi, and may not realize it because either some of the charges are hidden in the packaged deals which include a digital receiver plus what they call Integrated Interactive Service Fee or Digital Access; or part of your rental fee may show up as these two fees, which total $6.95. At least this is the way it works in Asheville NC. After talking to a lot of Charter service people, this is the story I got: If I were to rent an additional Moxi, the monthly fee would be $6.95 to rent the DVR, plus $14.95 Service Fee. The $6.95 is for the equipment, and the $14.95 is the interactive service that is required to make it work, for a total of $21.90. That is, the $14.95 is like the fee you would pay to make TiVo work. In the case of Moxi, it provides the program guide, access to VOD, and Pay Per View. And since you cannot record without a program guide, nothing would work without this service.
However, there is an inconsistency in this pricing structure: The rental fee for an HDTV cable box is also $6.95, but you only pay $3 for the Integrated Interactive Service Fee. It turns out the the new Motorola DVR boxes uses the same interactive service as the HDTV cable box (i.e., the program guide, VOD and Pay per view, all work and look like the Motorola cable box), so if Charter were consistent, they would be charging a lot less for the new Motorola DVR....but they are not... they are charging the same amount, or a total of $21.90. They recognize this inconsistency, but at least for now, they do not want people trading in their Moxi for the new Motorola. In the long term, they may have to change the pricing structure to make the fees more consistent. For example it makes no sense to charge the same rental fee for a cable box and a cable box that includes a hard drive. But the bottom line for now is that Moxi cost Asheville residents $21.90/month to rent.
I hate to say it but you're REALLY reading too far into this. What they call those separate fees makes no difference. They don't care if their pricing structure "makes sense" to you based on the software on different DVR units. These details are not of concern to them. I think most cable subscribers pay two significant DVR fees. Here with Time Warner in socal, we pay for DVR equipment lease, and an additional service charge. For some unknown reason (they never make sense and they don't care) our second (and it's specifically the SECOND) DVR service fee is $2.40 more than the DVR service fee for the first Moxi. So, basically, the more buisness we give them, the more they charge us. Great customer service huh? We also "rent" each Moxi remote for $.25/month. The first Moxi costs us $13.90/month and the second Moxi goes for $16.30/month.

I hate to say it but you're REALLY reading too far into this. What they call those separate fees makes no difference.
Of course you are absolutely right...what charter or anyone else charges is 'what they charge you', no matter what they call it. However, when considering alternatives, understanding their definitions can make a difference in your decisions. For example when I considered getting a TiVo S3, the service people I first talked to wanted to charge a monthly fee of $1.50/card, PLUS $3/card for 'digital access', which they said was necessary to make any digital equipment work. It was not until I was able to remind them that cable cards are 1-way, and do not require their digital access, did they agree to not charge me for that service...otherwise, I could have been paying an extra $6/month for a service that I did not need. Now that I have dropped my TiVo considerations, I want to understand the true pay-back of owning a Moxi when they become available, and that will end up depending on fully understanding both Moxi's and Charter's costs structure. For example, if the commercial Moxi downloads its program guide via the internet rather than through Charter, or uses the same program guide used by many DVD recorders, one need not pay the charter 'digital access' fee, either. And because Charter's pricing has changed a lot since I first started renting my Moxi, and their new 'detailed billing' is not all that helpful, I only realized recently that I was really paying more than I thought to rent it the Moxi. It always pays to understand the language of the person you are buying from.

Since everyone is throwing in what they are hearing regarding their local cable company keeping or leaving the Moxi's, I thought I'd throw in my bit of information I gathered today. I have Time Warner in the Orange Co. area.

Bumped into a Time Warner installer coming into my apartment building, so slowed down to catch him in the elevator.... First of all he said they are only giving out the newer Motorola DVRs, (non-moxi). But since they were completely out of those at the moment, they would give out any Moxi's laying around. He said there was no plan to buy any new Moxi's as that was an old "Adelphia thing." When I asked about the firmware update, he hadn't heard anything. He did say they would continue to support the Moxi if you had one, but that it was a dead end. He even agreed that the Moxi's looked better than the newer Motorola's as far as interface, but that they were in the past.

Has anyone seen this?

When recording Fox my box stalls about 1 minute into the program and gets stuck. The solution is fairly simple before it stalls I hit the jump key and go 15 min forward then rewind back to just after the point where it sticks.

It seems to happen only on Fox programs, but almost every time (at least every time I can remember). Like I said not a big deal to overcome, but if there is a better way then I am all ears.

Yes, I'm seeing it more and more often lately. I hadn't thought about when it happens but from what I remember it usually occurs at about 6-10 minutes. I've tried all kinds of buttons and combinations to usually no avail. Many times Moxi eventually just "reboots" itself.

"Negotiations" ... this leaves a very bad taste my mouth ... and we, the customers, get the shaft and suffer while the two companies fight over our money. I know this delay is frustrating for all of you. It's also frustrating for me and all the folks at Digeo and Charter. We all love the product and want to get it into your hands. Both Digeo and Charter are working very hard to clear these last hurdles and get the software deployed. We aren't giving a date, because we don't know the date.

I think the word "negotiations" may have been misleading. Money is not the only possible subject of negotiations and I can tell you that money is not at issue here. While I can't disclose the details of Digeo's conversations with Charter, this has nothing to do with business negotiations and everything to do with working through the testing and deployment process for 4.1.

I understand that you want the software. I understand you want more information about the delay. And I understand that it's normal to speculate on things. Nevertheless, I can't disclose more than I have. It's standard practice for companies to keep details of their interactions private.

When recording Fox my box stalls about 1 minute into the program and gets stuck. The solution is fairly simple before it stalls I hit the jump key and go 15 min forward then rewind back to just after the point where it sticks. Can you give more details? From your description it seems that the recording is happening as expected, but the playback stalls. Do I have that right?

MoxiGuy, thanks for the information. Count me in as a skeptical Charter Moxi user. For me anyway, the number 1 thing about the 4.1 software that I am interested in is the external hard drive support. Based on all my dealings in the past with the horrible company that is Charter, I still find it incredibly hard to believe that this main feature will be released in the Charter version of your 4.1 software.

Can you give us any idea if indeed the external HD support will for sure be in the Charter 4.1 release? If all they give us is faster menus or some advanced ticker, I will be a bit upset.

Can you give us any idea if indeed the external HD support will for sure be in the Charter 4.1 release?Since that's a Charter decision, I'll have to leave it to them to communicate about it.

I know this delay is frustrating for all of you. It's also frustrating for me and all the folks at Digeo and Charter. We all love the product and want to get it into your hands. Both Digeo and Charter are working very hard to clear these last hurdles and get the software deployed. We aren't giving a date, because we don't know the date.

I think the word "negotiations" may have been misleading. Money is not the only possible subject of negotiations and I can tell you that money is not at issue here. While I can't disclose the details of Digeo's conversations with Charter, this has nothing to do with business negotiations and everything to do with working through the testing and deployment process for 4.1.

I understand that you want the software. I understand you want more information about the delay. And I understand that it's normal to speculate on things. Nevertheless, I can't disclose more than I have. It's standard practice for companies to keep details of their interactions private.

Thanks for the response, MoxiGuy. I'm sure you can understand that from the secrecy in some of the responses, I came to the speculative conclusion that the delay may be more due to the legal departments of the companies rather than the engineering departments. I'm very encouraged to hear that it's an engineering issue ... that portends at least the hope of deployment sooner rather than later ... or never.

I do not agree with the supposed "standard practice" of keeping interactions private. Sure, certain business dealings might involve trade secrets that need to be protected. But this must always be balanced with the right of the customers to information concerning the products they are paying for. In this case, I think there's a lot more that could be disclosed that wouldn't infringe on any of Charter's or Moxi's legitimate business interests.

Please, continue to tell us what you can, when you can. We appreciate it ... and also share our frustration with the people up the ladder.

Dave

So, I'm going to assume that is a HUGE no. Knowing Charter, that doesn't surprise me at all.

MOXI Upgrade Request

For all of you complaining here about the Moxi upgrade, why not write a letter to corporate expressing your concerns and feature requests?

Posting here does no good, as Corporate probably does not read this forum.

Put your requests directly in the hands of the people who make the decisions.

Here is the address:

Corporate Communications
12405 Powerscourt Drive
St. Louis, MO 63131

And here is a list of corporate officers--flood them all with your requests.

http://phx.corporate-ir.net/phoenix.zhtml?c=112298&p=irol-govmanage

Can you give more details? From your description it seems that the recording is happening as expected, but the playback stalls. Do I have that right?
I wasn't the original poster but I have seen this, increasilngly so. It is while viewing an already recorded program. It will always stop in the same spot. Usually hiting the stop button will indeed stop it and then you need to go back to the "recorded" menu, select the program, hit play (not resume) so as not to go directly back to the spot or it will stall. I usually use the 15 minute skip, which it does and then just back up manually until it get near where the hangup is. I would estimate that this occurs once in every 10 hours of recorded material. I have checked my temp and it is usually about 45-47C.

Has anyone seen this?

When recording Fox my box stalls about 1 minute into the program and gets stuck. The solution is fairly simple before it stalls I hit the jump key and go 15 min forward then rewind back to just after the point where it sticks.

It seems to happen only on Fox programs, but almost every time (at least every time I can remember). Like I said not a big deal to overcome, but if there is a better way then I am all ears.

This happens to me as well. Mainly with Fox HD shows. About 30 sec-1 min into watching a recorded Fox show, it will lock up. I solved it by tapping the rewind button. It seems like the show actually continues to play, but the picture/sound lock up. I tap rewind once and find that I'm already ahead of where it locked up. Then I just hit play again.

So, I'm going to assume that is a HUGE no. Knowing Charter, that doesn't surprise me at all.
I think if you ever get 4.1, you'll probably receive the external storage feature as well. This seems to be one of the biggest components of the new software, and it would take Charter an extensive amount of technical work to remove this feature than just pass down Digeo's new software branded with the Charter name. And anyway, i know many of us cable subscribers *feel* like they're out to get us, but do you really think Charter would LITERALLY go out of their way and spend EXTRA money to give you LESS features and obviously make you an unhappy customer. It seems to me that unless the president of Charter is a bitter enemy of yours, the external HDD feature will be included on Charter's 4.1 release of the Moxi software, if it EVER comes.

MoxiGuy:

I'm not expecting too much, but is there any word on 4.1 with Time Warner Cable? Is TWC even working with Digeo regarding the Moxi's, because as i understand it, most, if not all of TWC's Moxi units were inheritted from the Adelphia or Comcast legacy systems they took over in August 2006.

We have two Moxi's which we received early last year with Adelphia in southern california (Ventura County), but Time Warner has since taken over, and i'm wondering whether or not they'll continue to develop the Moxi, or at least continue support for deployed units (whether this includes pushing the 4.1 update, i don't know, i was hoping you could tell me).

Also, i believe when TWC took over we received a new SW version, as i noticed a common error disappeared, but a new was added of course :rolleyes: The old error, which was discussed here in the past if i'm not mistaken, was that when watching TV in the live buffer, after rewinding or pausing, when fast forwarding through the commercials, it would often like to jump to the live feed, causing me to have to rewind through the buffer all the way back to where i was. This hasn't happened since August, however i've been noticing that EVERY once in a while, when i'm scrolling UP in the program guide (it's always when i'm scrolling up and always scrolling with the arrows one channel at a time), the Moxi will RANDOMLY pause the live feed in the viewing window. It's just as if i had hit pause, but i didn't. It happens maybe once every week or two and it's not a big deal, it just confuses me EVERY time, and i thought i'd make you aware of it.

Thanks for any information of help you can provide.

MoxiGuy could speak to this more, but I don't really see how it would cost Charter a lot more money to remove some of the features from the 4.1 software. And quite frankly, I do think Charter is run by idiots. In the past year, I've lost 2 local HD channels, and yet they raised my monthly fees. I was hoping the 4.1 software would come out, because I do like the Moxi box. Sometimes it seems like Charter does everything it can to force it's customers to satellite.

MoxiGuy could speak to this more, but I don't really see how it would cost Charter a lot more money to remove some of the features from the 4.1 software. And quite frankly, I do think Charter is run by idiots. In the past year, I've lost 2 local HD channels, and yet they raised my monthly fees. I was hoping the 4.1 software would come out, because I do like the Moxi box. Sometimes it seems like Charter does everything it can to force it's customers to satellite.
I'm not particularly familiar with the engineering process behind such a SW update, however i could be wrong about the amount of extra time/money Charter might need to remove this feature, but we can safely assume that they won't save money by cutting the support for external HDD out of the diego software.

I don't disagree that *idiots* run these outfits, but again, what POSSIBLE incentive would Charter have in removing this feature from digeo's code before they push it out to the consumer?

Most of the other problems that have been experienced by myself and other cable subscribers relate to an issue where the company is changing their service to cut costs, increase profits, or somehow benefit their bottom line, such as dropping channels or utilizing less than adequate employees and equipment.

I'm not particularly familiar with the engineering process behind such a SW update, however i could be wrong about the amount of extra time/money Charter might need to remove this feature, but we can safely assume that they won't save money by cutting the support for external HDD out of the diego software.

I don't disagree that *idiots* run these outfits, but again, what POSSIBLE incentive would Charter have in removing this feature from digeo's code before they push it out to the consumer?
Digeo has included features that are options in past software updates. This includes the Photo and Jukebox features and the 30-second skip feature. I think the Photo and Jukebox features are selectively turned off in both the Charter and Time-Warner markets, and they are only available in the small markets. I think the 30-second skip feature is selectively turned off in the Charter markets, but available in Time-Warner and the smaller markets. I am not saying that external hard drive support would be refused by Charter, or even that it is a feature that can be turned off, but there is a precedent for this type of thing.

With regard to the costs, I am sure there would be at least some "cost" to Charter with the need to train technical support and the potential for having technical support receive a ton of calls about external hard drives. Can I have more than one external drive? Can I attach them at the same time? What kind of drive do I need? Will DRIVE X work? What happens when I unplug my drive? Etc.

Madison, WI Moxi Users:

For what it is worth, I just spoke to the lead Charter tech that is assigned to our condo complex, and he said that the Moxi 4.1 software is being tested in Madison. It also includes the external hard drive option.

Digeo has included features that are options in past software updates. This includes the Photo and Jukebox features and the 30-second skip feature. I think the Photo and Jukebox features are selectively turned off in both the Charter and Time-Warner markets, and they are only available in the small markets. I think the 30-second skip feature is selectively turned off in the Charter markets, but available in Time-Warner and the smaller markets. I am not saying that external hard drive support would be refused by Charter, or even that it is a feature that can be turned off, but there is a precedent for this type of thing.

With regard to the costs, I am sure there would be at least some "cost" to Charter with the need to train technical support and the potential for having technical support receive a ton of calls about external hard drives. Can I have more than one external drive? Can I attach them at the same time? What kind of drive do I need? Will DRIVE X work? What happens when I unplug my drive? Etc.
I am fully aware of that precedent set by old software releases (for example, with Adelphia, and now TWC, we don't have jukebox, photos, etc. on our Moxis), however, this new HDD feature was never listed as optional and has been treated as a core piece of the 4.1 update. I concede, however, that we have no idea what Charter plans, i'm just saying that removing this feature would make VERY LITTLE sense.

In regards to hiked costs for Charter with support for external HDD, i can only suggest that they would not modify the digeo software but choose "not to support" that feature. Meaning that they wouldn't advertise or help customers with this feature, but wouldn't turn it off either, so consumers with the know-how could do it themselves. If i'm not mistaken, some cable co's did this with an SA HD DVR when external HDD support was rolled out through a FW/SW update from SA.

Just my two cents. =)