I had the charter phone guy out installing the phone last week. and he is just a contractor that works with charter not an employe of charter. And I asked him about the 4.1 upgrade and he said from what he has herd is charter is trying to use the media bay on the moxi for storage instead of the usb.
So my guess is they want a secure way of charging people for another harddrive instead of poeple going to buy there own.

If any of this is true I dont know. this is just what I have herd.

Madison, WI Moxi Users:

For what it is worth, I just spoke to the lead Charter tech that is assigned to our condo complex, and he said that the Moxi 4.1 software is being tested in Madison. It also includes the external hard drive option.
Haha, well there ya go. Of course, cable companies are notorious for their "misinformation," what we in the real world call lies. :rolleyes:

I had the charter phone guy out installing the phone last week. and he is just a contractor that works with charter not an employe of charter. And I asked him about the 4.1 upgrade and he said from what he has herd is charter is trying to use the media bay on the moxi for storage instead of the usb.
So my guess is they want a secure way of charging people for another harddrive instead of poeple going to buy there own.

If any of this is true I dont know. this is just what I have herd.
I have nothing to back it up, but i'm pretty sure the "tech" you talked to has no idea what he's talking about. I've never heard ANYTHING about further use of the "media bay," which is an optical DVD/CD drive located behind a flap on the front panel of the unit. (????????)

Talk about increasing costs, Charter wants to re-design the Moxi with an "external" hard drive in the "media bay"? That's sure going to cost a pretty penny to completely re-design the function of the 5 year old Moxi to charge customers an extra $3/mo for external HDD functionality? Hmmmm, no wonder nobody knows what's really going on here.

I could probably say something like "NEW MOXI BMC 9630 RELEASED" and people would believe it at this point.

This uncertainty is a product of the industry and ineptitude of the corporations. =(

I am fully aware of that precedent set by old software releases (for example, with Adelphia, and now TWC, we don't have jukebox, photos, etc. on our Moxis), however, this new HDD feature was never listed as optional and has been treated as a core piece of the 4.1 update. I concede, however, that we have no idea what Charter plans, i'm just saying that removing this feature would make VERY LITTLE sense.

My what short memories we all have. Don't you remember when we heard the first reports of 4.1 out of Sunflower cable? The first round of updates had no external HDD support. A week or 2 later they re-released 4.1 with external HDD support. If a small company like Sunflower can easily disable and enable it, it is probably quite easy for Charter (or TWC in my case) to flip the switch if they want to.

My what short memories we all have. Don't you remember when we heard the first reports of 4.1 out of Sunflower cable? The first round of updates had no external HDD support. A week or 2 later they re-released 4.1 with external HDD support. If a small company like Sunflower can easily disable and enable it, it is probably quite easy for Charter (or TWC in my case) to flip the switch if they want to.
Interesting, I had never heard that but thanks for bringing it up again. How can we be sure that "Sunflower" actively disabled the feature, and it wasn't that digeo was doing some early beta testing of 4.1 (a version without external HDD) through this small cable outfit?

We have the photo option with Charter. Never use it. Or games. Its mostly useless junk.

Can you give more details? From your description it seems that the recording is happening as expected, but the playback stalls. Do I have that right?


Yes that is it. Records fine play back stalls. As I said I have a work around, but it I can get it fixed then great. (probably will go away when 4.1 comes out :p )

Interesting, I had never heard that but thanks for bringing it up again. How can we be sure that "Sunflower" actively disabled the feature, and it wasn't that digeo was doing some early beta testing of 4.1 (a version without external HDD) through this small cable outfit?

Check out these two posts for the start and end of the saga:

The beginning (http://www.avsforum.com/avs-vb/showthread.php?p=9126954&highlight=sunflower#post9126954)

The end (http://www.avsforum.com/avs-vb/showthread.php?p=9234759&highlight=sunflower#post9234759)

There are a lot of posts in between, including from MoxiGuy.

jasonvr is correct-- Moxi was designed to give cable operators the ability to entitle or disable certain features in much the same way that they entitle or disable various channels. There's no special engineering work inolved on the operator's part.

splinke is very much underestimating the number of markets where photos and games are entitled.

twitchee3-- Support for an external hard disk drive is one of the optional features. I'm not aware of any place that it was ever listed as a core feature. On your other question, I don't have any official word on TWC's plans for Moxi upgrades.

Madison, WI Moxi Users:

For what it is worth, I just spoke to the lead Charter tech that is assigned to our condo complex, and he said that the Moxi 4.1 software is being tested in Madison. It also includes the external hard drive option.

Thanks for passing that along Brad. Nice to hear there's still hope!

jasonvr is correct-- Moxi was designed to give cable operators the ability to entitle or disable certain features in much the same way that they entitle or disable various channels. There's no special engineering work inolved on the operator's part.

splinke is very much underestimating the number of markets where photos and games are entitled.

twitchee3-- Support for an external hard disk drive is one of the optional features. I'm not aware of any place that it was ever listed as a core feature. On your other question, I don't have any official word on TWC's plans for Moxi upgrades.
Thanks for the info, however disappointing.

Well, at least I have some research on D*, E*, and Fios to dig through and compare again. :( I've been hearing great things about the HR20 and the VIP 622, and without 4.1, Moxi doesn't even come close, and even with the update, I have serious doubts.

This happens to me as well. Mainly with Fox HD shows. About 30 sec-1 min into watching a recorded Fox show, it will lock up. I solved it by tapping the rewind button. It seems like the show actually continues to play, but the picture/sound lock up. I tap rewind once and find that I'm already ahead of where it locked up. Then I just hit play again.
I get it once and a while on the SCIFI channel which is analog SD for me. I've never had it happen on a HD channel.

Thanks for the info, however disappointing.

Well, at least I have some research on D*, E*, and Fios to dig through and compare again. :( I've been hearing great things about the HR20 and the VIP 622, and without 4.1, Moxi doesn't even come close, and even with the update, I have serious doubts.

I am right there with you twitchee3. I one thing that is really tying me down to Charter and the Moxi is not having to run additional lines for the dual tuner support on the D* and E* HD DVRs though.

twitchee3-- Support for an external hard disk drive is one of the optional features. I'm not aware of any place that it was ever listed as a core feature. On your other question, I don't have any official word on TWC's plans for Moxi upgrades.

I don't suppose you have any news on Comcast (Formerly Adelphia) in Colorado Springs' plans or lack thereof to update to 4.1? I think Moxi with 4.1 would be pretty much the perfect DVR for me, but 3.2 just isn't cutting it.

Thanks,
Guy

I am right there with you twitchee3. I one thing that is really tying me down to Charter and the Moxi is not having to run additional lines for the dual tuner support on the D* and E* HD DVRs though.
good news for you then... then 622 from dish network doesn't require a 2nd run for the 2nd tuner.

found that out when doing all my research before my move to reno last month.

We have the photo option with Charter. Never use it. Or games. Its mostly useless junk.

Hey Last summer when I have knee surgery and couldn't get out of bed for 10 days I played a lot of Battleship! --- No I don't want to trade games for external hard drive!

I have seen a few posts referring to this situation, but no info as to why or how to correct. If it has been answered somewhere, perhaps someone can point me in that direction.

I have the MOXI mp12f from Charter, and have definitely noticed the green tinge on 480i via DVI-HDMI to my PDP6070. As per the other posters, the green is gone on 480p, however the pq is terrible. I've seen it mentioned that the green only appears through DVI (dvi-hdmi adapter) and that the component/svideo outputs don't have this issue. Is there any fix to this problem? The pq between the direct analog cable input and digital through the moxi is relatively comparable (analog has a slight edge) but the ridiculous green floor and Kobe- from-Mars on Lakers' games is horrible

I don't suppose you have any news on Comcast (Formerly Adelphia) in Colorado Springs' plans or lack thereof to update to 4.1? Comcast has told Digeo that they do not plan to release 4.1 in Colorado Springs. They will continue to support the installed base. One of the reasons Digeo is planning a retail product is to be in a position to establish a direct customer relationship with Moxi users. With the retail product, as new software updates are released from Digeo, they'll be directly downloaded to your box.

I have seen a few posts referring to this situation, but no info as to why or how to correct. If it has been answered somewhere, perhaps someone can point me in that direction.

I have the MOXI mp12f from Charter, and have definitely noticed the green tinge on 480i via DVI-HDMI to my PDP6070. As per the other posters, the green is gone on 480p, however the pq is terrible. I've seen it mentioned that the green only appears through DVI (dvi-hdmi adapter) and that the component/svideo outputs don't have this issue. Is there any fix to this problem? The pq between the direct analog cable input and digital through the moxi is relatively comparable (analog has a slight edge) but the ridiculous green floor and Kobe- from-Mars on Lakers' games is horrible
You sure you have a Moxi? The only deployed Moxi units are model #'s BMC 9012 and BMC 9022D Moxi Media Centers.

The only deployed Moxi units are model #'s BMC 9012 and BMC 9022D Moxi Media Centers. Not so. The two models you mention are manufactured by Motorola for use with Motorola headends. The Moxi MP12 is manufactured by Digeo for use with Scientific-Atlanta headends.

You sure you have a Moxi? The only deployed Moxi units are model #'s BMC 9012 and BMC 9022D Moxi Media Centers.

Actually on splinke's FAQ, he lists that model as a MOXI unit ...


HARDWARE MODELS

Single-room: BMC9012, BMC9012f, BMC9012f2, MP12, and MP12f

Two-room: BMC9022D

heard that Time-Warner (TWC) is replacing Moxi with some other DVR next month? Can anyone corroborate this?

Not so. The two models you mention are manufactured by Motorola for use with Motorola headends. The Moxi MP12 is manufactured by Digeo for use with Scientific-Atlanta headends.
Ah, so the "Powerkey" models do have a different model number. I had never heard that before, until now i figured all SA boxes were just "Powerkey" versions of the 9012.

Ah, so the "Powerkey" models do have a different model number. I had never heard that before, until now i figured all SA boxes were just "Powerkey" versions of the 9012.

I was somewhat unsure of that number because I only saw the 9012 and 9022 mentioned here but it does say both Moxi and Scientific Atlantic on it. In any event it appears to be a global issue including the 9012 and 9022 from what I have been able to gather. I just dont know if it applies to all boxes or just a few from some particular runs or implementation of firmware.

I would really hate to switch from DVI to Component just to be able to see Laker's 480i (Charter Kcal) games that arent on TNTHD, plus that way I also wont have to get into that question of PQ of DVI vs Component. What really is bad is that Time Warner now carries what they call KCAL HD, or at least KCAL DTV with Laker games in HD, but Charter doesnt. Can anyone with Time Warner in So Cal confirm what rez channel 9 is delivered to them in?

I am surprised that there hasn't been more focus on it as it is really bad, though I can imagine the limited content anyone would watch of 480I. For me it is only Lakers games

I have seen a few posts referring to this situation, but no info as to why or how to correct. If it has been answered somewhere, perhaps someone can point me in that direction.

I have the MOXI mp12f from Charter, and have definitely noticed the green tinge on 480i via DVI-HDMI to my PDP6070. As per the other posters, the green is gone on 480p, however the pq is terrible. I've seen it mentioned that the green only appears through DVI (dvi-hdmi adapter) and that the component/svideo outputs don't have this issue. Is there any fix to this problem? The pq between the direct analog cable input and digital through the moxi is relatively comparable (analog has a slight edge) but the ridiculous green floor and Kobe- from-Mars on Lakers' games is horrible

As far as I know there is no fix for the green tinge from the DVI output in 480i. That being said, composite delivers a far superior 480i picture, indistinguishable HD PQ to my eyes, and significantly lower delays when changing channels between 480i, 720p, and 1080i when compared to DVI on my TV.

As far as I know there is no fix for the green tinge from the DVI output in 480i. That being said, composite delivers a far superior 480i picture, indistinguishable HD PQ to my eyes, and significantly lower delays when changing channels between 480i, 720p, and 1080i when compared to DVI on my TV.

Thanks for the input, I'll give the components a whirl. I definitely could use speedier changing times, this thing is slow as a snail, especially in the moxi menu from channel select to watch (I bet no fix for that either?). It does however seem a shame not to be able to ultilize the newer technology on these boxes. Then again I suppose using an 8bit DVI port w/o audio adapted to work on a 10bit cap. HDMI and still have to use spdif out isnt exactly utilizing newer technology either.

It seems that like Win '98 these Moxi's need to be rebooted on a regular basis. I am sure Moxi would say "they were not designed to require that", but I am sure neither was Windows and it sure made the computer run better.
Sounds like your guide data was messed up, and rebooting solved it. This isn't a necessary standard operating procedure though. I have left Moxi's running for months at a time.

I recently had a guide data problem and rebooting the Moxi is one of the normal troubleshooting steps, but in my case it didn't help. I had to have Charter replace the Moxi.

That being said, composite delivers a far superior 480i picture,
You mean component, right? Or does composite actually look superior to component for 480i on the Moxi?

You mean component, right? Or does composite actually look superior to component for 480i on the Moxi?
He meant component, per his mention of HD over "composite." I agree with him though, SD is much better over component, and the difference in HD PQ is indistinguishable to me between DVI and component, i'll stick with component for our Moxi's.

Here on the SoCal TWC systems, we do receive KCAL 9 HD, although the only HD i've seen so far are the Laker's games. I'll double check to make sure, but i believe KCAL 9 DTV is brodcast in 1080i. I'll check and edit if this is not the case.

Thanks guys, i'll use component and hope the Charter follows TW w/ Kcal HD

After waiting as long as reasonable for Charter to do the 4.1 upgrade, Charter made the move to offer the Moto 6416 III instead. We gave it a try and love it! Here's my preliminary review:

PROS: Much Faster at everything :cool:
3X the HD storage :)
GREAT HD displays :D
Outputs HDMI, Component, Composite, Optical and RCA audio all @ once! :p
Good Menus

CONS: No Games
No Moxi GUI
Just O.K. SD
On Demand "appears" to be all SD
Search feature lacks the "intuition" of other DVR's :mad:

We're glad we made the move to the Moto since the cons are not that bad, although if/when they correct the cons, I'd rate the Moto with an "A"!

Side note..... The Charter techs liked my new Mits HD WD65732 display! Their actual comment was "HOT DAMN BUBBA! We see lots of setups, and this one blows the rest away!" :D

Carl

[BadAttitude]After waiting as long as reasonable for Charter to do the 4.1 upgrade, Charter made the move to offer the Moto 6416 III instead. We gave it a try and love it!
We're glad we made the move to the Moto since the cons are not that bad, although if/when they correct the cons, I'd rate the Moto with an "A"!

Carl

Congratulations.
You have been PARDONED from MOXI 4.1 H....LL

Considering the same IF no update by 4/2/07.
My machine is getting VERY slow/non responsive.


BC

I have gone through 3 moxi since 2005(for various problems) and have the HD version now without 4.1(thanks Charter Tenn). Anyway, why does the box generate so much heat? I think that they need to liquid cool these things because I worry that it might melt down. It is in a well ventilated area.

I am almost thinking of switching to the new box that Charter is getting and seeing if it runs cooler and has more HD storage.

▀

He said without 4.1

I have gone through 3 moxi since 2005(for various problems) and have the HD version now without 4.1(thanks Charter Tenn). Anyway, why does the box generate so much heat? I think that they need to liquid cool these things because I worry that it might melt down. It is in a well ventilated area.

I am almost thinking of switching to the new box that Charter is getting and seeing if it runs cooler and has more HD storage.

Try elevating the unit an inch or so.
I had a extremely warm (could not hold hand on)unit
UNTIL
the box was elevated more than OEM legs.

This thread has other similar replies.

BC

I have gone through 3 moxi since 2005(for various problems) and have the HD version now without 4.1(thanks Charter Tenn). Anyway, why does the box generate so much heat? I think that they need to liquid cool these things because I worry that it might melt down. It is in a well ventilated area.

I am almost thinking of switching to the new box that Charter is getting and seeing if it runs cooler and has more HD storage.


I agree, you have to elevate the Moxi box for best cooling. I have mine up on about 2 inch legs. It also sits right next to my gas fireplace and it still has no problems.

I have had mine since Nov. 2004 without any problems what so ever. No over heating, no pixelation, nada.

After waiting as long as reasonable for Charter to do the 4.1 upgrade, Charter made the move to offer the Moto 6416 III instead. We gave it a try and love it! Here's my preliminary review:

PROS: Much Faster at everything :cool:
3X the HD storage :)
GREAT HD displays :D
Outputs HDMI, Component, Composite, Optical and RCA audio all @ once! :p
Good Menus

CONS: No Games
No Moxi GUI
Just O.K. SD
On Demand "appears" to be all SD
Search feature lacks the "intuition" of other DVR's :mad:

We're glad we made the move to the Moto since the cons are not that bad, although if/when they correct the cons, I'd rate the Moto with an "A"!

Side note..... The Charter techs liked my new Mits HD WD65732 display! Their actual comment was "HOT DAMN BUBBA! We see lots of setups, and this one blows the rest away!" :D

Carl
The Motorola DCT 6416 unit will actually store only twice the capacity (not 3x) of a standard BMC 9012 Moxi, and the SAME amount of HD as a BMC 9022D Moxi. The BMC 9012 unit has an 80 GB hard drive, while the BMC 9022D (I have one and it's nice) actually has a 160 GB hard drive, just like the Motorola unit.

Your cable company should provide the same On Demand content no matter what STB you're using, the library you have access to is at the cable head end and has nothing to do with your in home STB.
I have gone through 3 moxi since 2005(for various problems) and have the HD version now without 4.1(thanks Charter Tenn). Anyway, why does the box generate so much heat? I think that they need to liquid cool these things because I worry that it might melt down. It is in a well ventilated area.

I am almost thinking of switching to the new box that Charter is getting and seeing if it runs cooler and has more HD storage.
All Moxi units are HD capable set tops, except the Moxi Mate, however this unit is only functional if there is also a Moxi BMC 9022D HD DVR server in the same home. Believe it or not, every Moxi you have had was HD capable.

I have seen a few posts referring to this situation, but no info as to why or how to correct. If it has been answered somewhere, perhaps someone can point me in that direction.

I have the MOXI mp12f from Charter, and have definitely noticed the green tinge on 480i via DVI-HDMI to my PDP6070. As per the other posters, the green is gone on 480p, however the pq is terrible. I've seen it mentioned that the green only appears through DVI (dvi-hdmi adapter) and that the component/svideo outputs don't have this issue. Is there any fix to this problem? The pq between the direct analog cable input and digital through the moxi is relatively comparable (analog has a slight edge) but the ridiculous green floor and Kobe- from-Mars on Lakers' games is horrible

I cured it by switching to the new Motorola box in St. Louis...

I should have mentioned that were all HD moxis, my fault. Anyway, I will elevate the Moxi box and see if it cools a bit. Thanks for all the replies, it is much appreciated.

I should have mentioned that were all HD moxis, my fault. Anyway, I will elevate the Moxi box and see if it cools a bit. Thanks for all the replies, it is much appreciated.
From what i've heard, elevating the Moxi an additional 2" does WONDERS.

Sounds like your guide data was messed up, and rebooting solved it. This isn't a necessary standard operating procedure though. I have left Moxi's running for months at a time.

I recently had a guide data problem and rebooting the Moxi is one of the normal troubleshooting steps, but in my case it didn't help. I had to have Charter replace the Moxi.

Try going through Charter's self help menu and have them send a reset to the box. I will ocassionally lose channels (usually the OTA HD ones) and the reset restores them where a reboot will not.

Looks like Charter Atlanta et al is adding ESPN2-HD, Starz-HD, MHD, and ESPNU (SD) to their lineup April 2.

At least 'somethin's' Shaking!
Besides a set of cheeks and a chin! :p

BC

I for one have thrown in the towel waiting for Charter to either (a) release the 4.1 update so I can record more than 10 hours of HD programming; or even (b) give us a straight answer about what is going on with the update. And (b) applies to Digeo too. I know MoxiGuy has been very helpful trying to keep us updated but he's bound by what Digeo will let him talk about and they are just as bad as Charter, IMO. Nobody will say anything but "we're working on it" so the poor saps using the Moxi are left in the dark. Oh, but luckily for us Digeo will "let" us buy our very own Moxi at the end of the year for $700! Then we can look forward to to Charter telling us that the problem we're experiencing is an issue with the Moxi and Digeo telling us it's an issue with Charter. (Sound familiar?)

So after a couple of quick calls to AT&T DSL and DirecTV, I'm Charter/Moxi free. There are other posts in this thread that talk about the Pros/Cons of the DirecTV HR20 vs the Moxi but honestly, the customer service at DirecTV alone made it worth the switch. (i.e. Calling customer service and talking with a native english speaker without sitting on hold for 20 minutes, getting my questions answered and my problems actually resolved when I call, installers that will work with *my* schedule instead of insisting that the best solution is for me to take a day off work to sit around waiting for them, etc...)

On the technical side:

picture quality with the HR20 is better than my Moxi was for both SD and HD. Not sure if that is more a reflection on Charter or the Moxi, though
One touch for recording, listing recorded shows, on-screen program guide, mini-guide and screen format (resolution and crop/stretch/pillar bar)
All of the outputs are active at once. (S-Video, Component, HDMI, RCA)
The included remote is IR & RF so I can put my receiver in the cabinet without buying any extra equipment (or, since all the outputs are active, I can run HDMI to one room, component to another and use one HR20 for two rooms!)
No pixelation, skips or audio dropouts
On-screen caller-id
Port for attaching an external SATA drive (although I probably won't because there is enough HD space in the box itself to store all my HD recordings)


There are some cons like needing two cable runs to record two shows at once on the DVR but most of DirecTV's free installations include running up to four cable runs. Another con is having to sign a two-year contract but after my experience with Charter, I can easily say that I can go at least two years before I want to deal with them again.

Good luck to all of you with your Moxi's. I hope the Charter can find a way to get 4.1 out before they phase out the Moxi entirely!

Looks like Charter Atlanta et al is adding ESPN2-HD, Starz-HD, MHD, and ESPNU (SD) to their lineup April 2.

At least 'somethin's' Shaking!
Besides a set of cheeks and a chin! :p

BC
do you have a source for that?

do you have a source for that?

Sorry, I do NOT have a link but note;

It was on my other HD reciever this morning as an additional message to
channel swaps that were announced last month.
ESPN2-HD, Starz-HD, MTV HD, and ESPNU (SD)

Add to the above CW HD, ABC News Now and Discovery Kids en Espanol

IF I DID NOT HAVE THE OTHER HD BOX(a dct non dvr)
I WOULD HAVE NEVER KNOWN ANY CHANGES WERE AFOOT
SINCE THE MOXI DOES NOT SHOW MESSAGAES IN ver 3.1 AFAIK.

BC

Hello all, I have been following this thread for some time now.
Ive had the Moxi since it came out in the Madison, WI area.

If I were to find a used moxi box, How well does that hook with with Charter. I mean I would probably have to call and add the MAC to the account and have them upload an update to it but essentially it would work right?

Turned on my Moxi late last night to make sure I had a season pass for The Sopranos and couldn't believe my eyes, my Moxi was updated from 3.2 to 4.1.
I never thought this would happen since my cable company (Service Electric CATV of PA) has pulled all advertising of the Moxi off their website months ago. I figured it wouldn't be long before I got a Moto box.
Didn't have much of a chance to play with it but I noticed a big improvement in the speed of the interface. Now I just have to figure out if the external hard drive support is enabled or not.

I'm happy for you but I feel worse because I'm with charter..sigh.

Hello all, I have been following this thread for some time now.
Ive had the Moxi since it came out in the Madison, WI area.

If I were to find a used moxi box, How well does that hook with with Charter. I mean I would probably have to call and add the MAC to the account and have them upload an update to it but essentially it would work right?


I've never heard of Charter letting anyone use a used box that isnt leased from Charter itself. Good luck.

Hello all, I have been following this thread for some time now.
Ive had the Moxi since it came out in the Madison, WI area.

If I were to find a used moxi box, How well does that hook with with Charter. I mean I would probably have to call and add the MAC to the account and have them upload an update to it but essentially it would work right?

Check with Charter and let us know what they tell you. I would be interested in their response.

Thanks :)

I suspect charter might let you use your own moxi but I bet they charge you the DVR fee too. Remember even TIVO charges for guide information and without the guide information the box won't work.

Hello all, I have been following this thread for some time now.
Ive had the Moxi since it came out in the Madison, WI area.

If I were to find a used moxi box, How well does that hook with with Charter. I mean I would probably have to call and add the MAC to the account and have them upload an update to it but essentially it would work right?


Was told by the local CATV Mgr that as long as the box you bought matched the system(here it is Motorola) then all is OK BUT.....

How are you going to find an OPERATIONAL Moxi that has been used?
This thread has reported used units for sale online.
How does one know IF they work? OR are NOT Pilfered?

A while back I did some research on providing one's own cable box.
Not a MOXI but another Motorola type unit.
Most of these are for sale from Canadian sources as North of the Border
CUSTOMERS OWN (for the most part) and do not lease the equipment.

4 thoughts stopped me;
Changing Technology(ie upcoming cable card requirements).
Support from the provider( since I own do they care IF the guide doesn't work?)
Gotta PROVE it is your BOX with a good chain of ownership(not pilfered).
Support for the box(how much does it cost to repair and where is it serviced?).



BC

From te sound of it, its probably not worth it for the $14 a month they charge. Im just pissed that I still cant get the programs off unless I use a DVD recorder. I just hate the fact that they disable all the good stuff. Stupid Digital rights.

... my Moxi was updated from 3.2 to 4.1... Now I just have to figure out if the external hard drive support is enabled or not.[EDIT: We just had a posting on Moxi Forums (http://forums.moxi.com) from a Service Electric customer who says that the External Hard Disk function is not enabled. I'm looking into this, and will report here when I have an update. Sorry for the premature "good news" this morning.]

Good news, dwis67. Service Electric is supporting the external hard disk drive feature in Moxi 4.1.

From te sound of it, its probably not worth it for the $14 a month they charge. Im just pissed that I still cant get the programs off unless I use a DVD recorder. I just hate the fact that they disable all the good stuff. Stupid Digital rights.


But you can. Search the thread.

Turned on my Moxi late last night to make sure I had a season pass for The Sopranos and couldn't believe my eyes, my Moxi was updated from 3.2 to 4.1.
I never thought this would happen since my cable company (Service Electric CATV of PA) has pulled all advertising of the Moxi off their website months ago. I figured it wouldn't be long before I got a Moto box.
Didn't have much of a chance to play with it but I noticed a big improvement in the speed of the interface. Now I just have to figure out if the external hard drive support is enabled or not.

I too was upgraded by Service Electric in Birdsboro. However, I tried hooking up a USB HD and it doesn't recognize it. I think Service Electric has disabled this feature although I can't understand why. There is not an "external hard drive" menu card under settings as the manual describes.

I too was upgraded by Service Electric in Birdsboro. However, I tried hooking up a USB HD and it doesn't recognize it. I think Service Electric has disabled this feature although I can't understand why. There is not an "external hard drive" menu card under settings as the manual describes.Wolski and dwis67: I looked into this. We expect the entitlement for external drives will be added tonight and you should see it on your box tomorrow. Please let us know what happens. Thanks,
MG

Wolski and dwis67: I looked into this. We expect the entitlement for external drives will be added tonight and you should see it on your box tomorrow. Please let us know what happens. Thanks,
MG

WOW! You're good. I didn't have time this morning to hook up the drive again, but I now see a "External Hard Drive" menu card under settings. I will try it out as soon as I get home. Thanks!

... I now see a "External Hard Drive" menu card under settings. ... Yippee! You're welcome. (But I didn't do it. I just talked to the folks who know the folks who were going to do it anyway.)

I am seething with jealously :eek:
Enjoy!

Yippee! You're welcome. (But I didn't do it. I just talked to the folks who know the folks who were going to do it anyway.)

Well, I guess it's not what you know but who you know. I post after 6 PM and the next morning it's working. I hooked up the drive, formatted and now only using 18% space down from 82%. Awsome! Thanks again.

To add to the ongoing Charter saga..... I called to change some things around and to inquire about getting a new dvr so the nice, friendly, CSR lady told me that they were COMPLETELY dropping the Moxi and would be getting in touch with customers soon about switching out our Moxi boxes with what would most likely be the newer Motorola box that I've been hearing about. Thoughts everyone?

To add to the ongoing Charter saga..... I called to change some things around and to inquire about getting a new dvr so the nice, friendly, CSR lady told me that they were COMPLETELY dropping the Moxi and would be getting in touch with customers soon about switching out our Moxi boxes with what would most likely be the newer Motorola box that I've been hearing about. Thoughts everyone?

I'm thinking once the Tivo S3 has a substantial price drop, I'm done with cable company boxes...

My thoughts are that the low-level CSRs are hearing bits&pieces of rumors about the federal-mandated changeover that's coming in June and since they aren't getting the whole story, they are circulating responses like "we're dropping the product." -- technically that's true. They won't be allowed to distribute any non-cablecard boxes after June (which is why it's so hard to get any replacements right now -- they are getting rid of current stock and not ordering new ones)

After June the cablecard-enabled boxes (there will be a moxi equivalent at that time, I'm sure) will be available. Things will start to settle down, we will hear fewer rumors and we'll start seeing boxes distributed again (both moxi and non-moxi - we don't know what the mix will be yet, of course).

That's my opinion -- but I'm not in that industry at all so I have no inside knowledge whatsoever.

Thoughts everyone?


Every heard the term, don't know your butt from a hole in the ground?

Based on my past experiences with the Charter rumor mill and front line responders, I wouldn't bet on anything I hear from them. They're not being dishonest, they just rarely have the whole story. It gets so twisted and mangled from its original form, there's very little fact left.

I was one of the first to get a Moxi and then the Moxi Mate. It took a little tweaking to get it all working but I have been trouble free for years.....until about 10 days ago when my box started rebooting itself spontaneously...especially when I was doing FF or some other command. Then it lost all the info to tell it which future programs to record. All previous recorded programs were there.

I stated adding back all the recorded shows of which I had over 110. IT worked fine until yesterday when my wife called and said the Moxi had lost all info again!!!

I called Charter 3 times after I had done the reset, unplug and even the call to send the signal. All three calls were different with the same reset but one even walked me through a voice activated menu that was actually very cool because it even narrowed down which Moxi box I had...although at the end it didn't fix my problem.

One CSR even said that if I had over 100 shows "to record" that that was too many and they would be deleted. Hard to believe and I told her so.

The third (India) walked me through the whole thing one more time and then suggested that they swap out my Moxi. I said OK since it does sound like this is a hardware problem. CSR #2 had suggested that I take it to my local office and swap it out...I said are you sure? I thought that these models had to be installed by a tech. MoxiGuy is that right?

So I now have an "all day" appointment on Saturday. I repeated several times that I have a MoxiMate so I will need the model that will work with that one not the new one. Is that right? Will the new Motorola DVR work with my MoxiMate.

Meanwhile we are trying to watch all the show recorded before he gets here Saturday. My fear is that he will show up with the new box and I will have wasted all this time.

The tech is supposed to call before he comes but I wish there was a way to assure that he would bring the right equipment. I really like the MoxiMate especially since I now have it hooked to my Slingbox.

Any suggestions???

I was one of the first to get a Moxi and then the Moxi Mate. It took a little tweaking to get it all working but I have been trouble free for years.....until about 10 days ago when my box started rebooting itself spontaneously...especially when I was doing FF or some other command. Then it lost all the info to tell it which future programs to record. All previous recorded programs were there.

I stated adding back all the recorded shows of which I had over 110. IT worked fine until yesterday when my wife called and said the Moxi had lost all info again!!!

I called Charter 3 times after I had done the reset, unplug and even the call to send the signal. All three calls were different with the same reset but one even walked me through a voice activated menu that was actually very cool because it even narrowed down which Moxi box I had...although at the end it didn't fix my problem.

One CSR even said that if I had over 100 shows "to record" that that was too many and they would be deleted. Hard to believe and I told her so.

The third (India) walked me through the whole thing one more time and then suggested that they swap out my Moxi. I said OK since it does sound like this is a hardware problem. CSR #2 had suggested that I take it to my local office and swap it out...I said are you sure? I thought that these models had to be installed by a tech. MoxiGuy is that right?

So I now have an "all day" appointment on Saturday. I repeated several times that I have a MoxiMate so I will need the model that will work with that one not the new one. Is that right? Will the new Motorola DVR work with my MoxiMate.

Meanwhile we are trying to watch all the show recorded before he gets here Saturday. My fear is that he will show up with the new box and I will have wasted all this time.

The tech is supposed to call before he comes but I wish there was a way to assure that he would bring the right equipment. I really like the MoxiMate especially since I now have it hooked to my Slingbox.

Any suggestions???

Most likely that Moxi is dead (or dying) and they will swap it out. And no, you cannot swap a Moxi for a Moxi at the office, you have to have an install done. Whether they bring you the right equipment is another thing :rolleyes:

When I was dropping off my Moxi at Charter yesterday I mentioned to the Charter guy helping me (his ID said he was a supervisor) that I would have probably kept it if they had released the 4.1 software upgrade. He said, and I quote, "Well, there are three different kinds of Moxis and the upgrade only works on one of them."

He said, and I quote, "Well, there are three different kinds of Moxis and the upgrade only works on one of them."


See http://www.avsforum.com/avs-vb/showthread.php?p=10165197&&#post10165197

itnv--what did you get to replace Moxi? If Moto, how long were you on waiting list?

[QUOTE]Then it lost all the info to tell it which future programs to record. All previous recorded programs were there.

This is a bummer. I am sorry you're having troubles.

The third (India) walked me through the whole thing one more time and then suggested that they swap out my Moxi. I said OK since it does sound like this is a hardware problem. CSR #2 had suggested that I take it to my local office and swap it out...I said are you sure? I thought that these models had to be installed by a tech. MoxiGuy is that right?

Unfortunately--No! Let us know if they swap out for the Moxi. I think that if you do not specify they will replace your Moxi with the 3416. I personally would try to insist on a Moxi replacement. Your mate will NOT work with the 3416. You will then need two 3416's and they will charge you accordingly!

Meanwhile we are trying to watch all the show recorded before he gets here Saturday. My fear is that he will show up with the new box and I will have wasted all this time.

You can transfer your recorded shows to a DVDR @ 480i. PQ is very good. It might be worth the effort for shows you really want to see.

The tech is supposed to call before he comes but I wish there was a way to assure that he would bring the right equipment. I really like the MoxiMate especially since I now have it hooked to my Slingbox.

Talk to the Tech on Saturday by cellphone prior to the service call!!!

[QUOTE=PWSHER]



This is a bummer. I am sorry you're having troubles.



Unfortunately--No! Let us know if they swap out for the Moxi. I think that if you do not specify they will replace your Moxi with the 3416. I personally would try to insist on a Moxi replacement. Your mate will NOT work with the 3416. You will then need two 3416's and they will charge you accordingly!



You can transfer your recorded shows to a DVDR @ 480i. PQ is very good. It might be worth the effort for shows you really want to see.



Talk to the Tech on Saturday by cellphone prior to the service call!!!

Good news ...sorta.
My wife called and said that a repairperson called and asked what the problem was!! She said "you better talk to my husband!!" So he is supposed to call me a 3PM today.

I read somewhere that this can be caused by dust build up inside the box. I might try that but I would hate to think it was fixed and it wasn't. Like I have mentuioned before the inside temp has alweays been about 45-47C and according the the FAQ that is OK.

I'm really surprised that more people don't mention the MoxiMate. I truely could not live without that capability! I know poeple talk about 4.1 and the added capacity but since I have had the MoxiMate version (160GB) I have never had a program erased due to lack of space and I tape tons of stuff including lots of HD.

itnv--what did you get to replace Moxi? If Moto, how long were you on waiting list?


I went back to DirecTV. See http://www.avsforum.com/avs-vb/showthread.php?p=10138238&&#post10138238

I hear Time Warner in Los Angeles has decided to phase out Moxi and, according to the TW technician who came to my house, TW will send "agents" to your homes at the end of April '07 to seize your Moxi boxes and replace them with their stone-age era TW digital cable box. The DVR capabilities of the TW box are so pathetically awful, that I would rather program my 10 year old VCR device rather than use their service. To go from Moxi to TW DVR is like going from T1 high speed internet access back to dial-up. It's that bad.

I came upon this information because my original Moxi box overheated and TW initially replaced it with a TW cable box which was just awful. I called and after a week of complaining they relented and brought me a Moxi.

Has anyone else's Moxi been replaced with the Time Warner preferred DVR? I don't want to be denied of my Moxi. What can we do??? Help!

What can we do??? Help!

Don't forget that TiVo is always an option, and while it's not integrated with the cable box, it's still better than most "basic" cable-delivered DVRs I've seen. That's what I'm going to consider should Charter ever take my Moxi away.

Well, I guess it's not what you know but who you know. I post after 6 PM and the next morning it's working. I hooked up the drive, formatted and now only using 18% space down from 82%. Awsome! Thanks again.

Even though I don't have an external drive to connect up to this (yet) I saw the option pop up the other night. Now that is service!
Since I have a 9012, an external hard drive purchase is right around the corner.

Originally Posted by itnv
He said, and I quote, "Well, there are three different kinds of Moxis and the upgrade only works on one of them."

See http://www.avsforum.com/avs-vb/showthread.php?p=10165197&&#post10165197

:D :) :D

[QUOTE=DLSDO]

Good news ...sorta.
My wife called and said that a repairperson called and asked what the problem was!! She said "you better talk to my husband!!" So he is supposed to call me a 3PM today.

I read somewhere that this can be caused by dust build up inside the box. I might try that but I would hate to think it was fixed and it wasn't. Like I have mentuioned before the inside temp has alweays been about 45-47C and according the the FAQ that is OK.

I'm really surprised that more people don't mention the MoxiMate. I truely could not live without that capability! I know poeple talk about 4.1 and the added capacity but since I have had the MoxiMate version (160GB) I have never had a program erased due to lack of space and I tape tons of stuff including lots of HD.
Ok, Charter called. What a refreshing conversation. This was a technical guy that says he has been pulled off the outside install/trouble shoot to man a desk and answer more complicated issues. He said he four other tickets with the exact same symptoms as mine...loosing recording information. This was the most knowledgeable person I have ever talked to at Charter. He said there is going to be more emphasis on customer service. I told him that they better cause at lot of people are fleeing to satellite and I am considering it.

He claims that this was caused by them because they are trying to fix system-wide problems with VOD. In order to fix memory problem they have been sending a "cold hit" signal to all boxes on Tuesday and Thursday. So to solve my problem my boxes will be on a "do not hit" list. While I am glad I won't have to give up my Moxi it is disconcerting that I could lose this at any time. Maybe Tivo IV?

I know that many have reported an inability to record from the Moxi to a Windows based computer (Mac and Linux are different stories), but I am wondering if people who have tried got absolutely no recording or just a choppy recording.

For the heck of it, I tried and was ABLE to record to my Windows PC via firewire, both live and recorded programs in 720p and 1080i. I experienced a lot of choppiness/breakup on the 1080i material (Discovery HD opening to Planet Earth) and no choppiness/breakup on the 720p material (opening to House from Fox) when playing back the recorded material.

I followed some of the instructions from this thread:
Link (http://www.avsforum.com/avs-vb/showthread.php?s=&threadid=403695)

I installed the drivers for the Moto boxes (eventhough the Moxi is not listed) and used CapDvhs to capture and VLC to play it back.

I am running Windows XP Pro SP2 on a Dell laptop (which may account for some of the choppiness). My firewire interface is a generic PCMCIA firewire card I got off of eBay for dirt cheap. It says HT Technologies on it, but that's about it.

Has ANYONE else had even close to this level of success? Did I stumble on something here?

I have exactly the same situation.

Thinkpad T42P laptop
Dynex (generic) firewire card

480 and 720P are perfect
1080i audio is choppy, sometimes drops frames.

It does not matter whether I go straight to the hard disk or view with VLC.

I was never sure if it was the Moxi or the firewire card. CPU usage does not seem to be an issue.

To add to the ongoing Charter saga..... I called to change some things around and to inquire about getting a new dvr so the nice, friendly, CSR lady told me that they were COMPLETELY dropping the Moxi and would be getting in touch with customers soon about switching out our Moxi boxes with what would most likely be the newer Motorola box that I've been hearing about. Thoughts everyone?
That would truly suck. I have tried the Moto 6416 and absolutely hated it. Yes, its interface was faster. Yes, it had more recording capacity. But the interface is horrible. The responsiveness when fast forwarding/rewinding is horrible. (No autocorrect, either.)

[QUOTE=PWSHER]
Ok, Charter called. What a refreshing conversation. This was a technical guy that says he has been pulled off the outside install/trouble shoot to man a desk and answer more complicated issues. He said he four other tickets with the exact same symptoms as mine...loosing recording information. This was the most knowledgeable person I have ever talked to at Charter. He said there is going to be more emphasis on customer service. I told him that they better cause at lot of people are fleeing to satellite and I am considering it.

He claims that this was caused by them because they are trying to fix system-wide problems with VOD. In order to fix memory problem they have been sending a "cold hit" signal to all boxes on Tuesday and Thursday. So to solve my problem my boxes will be on a "do not hit" list. While I am glad I won't have to give up my Moxi it is disconcerting that I could lose this at any time. Maybe Tivo IV?

Charter consumers definitely need access to more high-end tech support like this. Did you happen to ask this guy about the 4.1 release for our market (St. Louis)?

[QUOTE=PWSHER]

Charter consumers definitely need access to more high-end tech support like this. Did you happen to ask this guy about the 4.1 release for our market (St. Louis)?
Yes, I asked about 4.1 and he said he hasn't heard a word but said that he is familiar with the Digeo folks and they come by occasionally talking about their products.

I apologize because I'm sure this has been brought up before, but digging through 295 pages of this thread, I can't find it.. I'm having trouble with audio dropping out on recorded shows. Seems to only happen with SD shows. The audio is there -- if I rewind and play it again, it doesnt drop out. I've done a hard reboot without any luck. Any input?

I just triggered a software update on Charter in East TN and it downloaded 4.1!!!!!!!!!!!!!11

Horray.

I just triggered a software update on Charter in East TN and it downloaded 4.1!!!!!!!!!!!!!11

Horray.


April Fools right

April Fools right

I'm betting big April Charter Fools :mad:

April Fools right

Ye'sir.

I DREAMED that I had gotten 4.1. Now that's sad. Oh well. Maybe I should just build my own DVR if I even want more than a measly freaking 80 gigabytes!

I'm betting big April Charter Fools :mad:


I just relalized that 4.1 is fourth month, first day......April 1. Oh NO!!!!!!! :eek:

I just relalized that 4.1 is fourth month, first day......April 1. Oh NO!!!!!!! :eek:

Maybe ver 4.1.2008? :eek:

Service Electric in Sunbury PA updated 1 of the 2 Moxi's I have late last week. I connected a 250GB hard drive and after formatting it has worked perfectly. From the little time I have spent with the 4.1 upgrade, it seems like a big improvement over 3.2. Thanks, Moxi

Service Electric in Sunbury PA updated 1 of the 2 Moxi's I have... Glad you're enjoying it. I'm puzzled, though, that only one box took the upgrade. As far as I know, all the boxes in your area should now be on 4.1. Try this: reboot the Moxi that's still on 3.2. (press and hold the square "reset" button in the lower right corner of the front panel of the box). If it doesn't come up in 4.1, then try to trigger a download. (post here if you need directions). If that fails, then call Service Electric.

I'd like to get an idea of what hard drive people are using with the 4.1 upgrade. Now that I have the 4.1 upgrade I was looking at the WD 250G My Book drive. Anyone else using that drive? Any other drive I should consider (price, physical size, noise level, etc.)? Thanks in advance for your input!

I'd like to get an idea of what hard drive people are using with the 4.1 upgrade. Now that I have the 4.1 upgrade I was looking at the WD 250G My Book drive. Anyone else using that drive? Any other drive I should consider (price, physical size, noise level, etc.)? Thanks in advance for your input!

Previous discussions have circled around 320GB being a "sweet spot" in drive pricing right now. Fry's/Oupost has a Buffalo 500GB external drive for $130 after rebate, but I have not been able to find out what size cache it has (it is 7200RPM USB 2.0, internal connection is SATA).

I'd like to get an idea of what hard drive people are using with the 4.1 upgrade. Now that I have the 4.1 upgrade I was looking at the WD 250G My Book drive. Anyone else using that drive? Any other drive I should consider (price, physical size, noise level, etc.)? Thanks in advance for your input!

I bought the 320gig version of that drive to use IF Charter ever gets off their a** and gives us the update. Looks like it will be a cold day in Hell before that happens.

But I am not bitter.

Glad you're enjoying it. I'm puzzled, though, that only one box took the upgrade. As far as I know, all the boxes in your area should now be on 4.1. Try this: reboot the Moxi that's still on 3.2. (press and hold the square "reset" button in the lower right corner of the front panel of the box). If it doesn't come up in 4.1, then try to trigger a download. (post here if you need directions). If that fails, then call Service Electric.

I tried the reboot with the reset button but I still have version 3.2. I will call Service Electric and see what they can do. Thanks for your help.

Hey all, I logged on to see if anyone else was having issues. My box won't keep the programming. Unplugged it last night for about 20mins. Can someone post the instructions for reloading? Many thanks!!

Has anyone here attempted a grayscale & gamma calibration using a Moxi? I have the one with the DVD player built-in, so I figured it was a perfect oppurtunity to calibrate using a disc (GetGray in this case).

I've come across some interesting issues with the DVI ouput....but it may just be the Moxi's DVD player (seems pretty crappy).

Anyone know if the Moxi outputs PC or Video levels via the DVI output?

Also....anyone notice that the video-mapping is quite off? Video-level clipping is apparent at high IREs.

Just wanted to mention that today, Charter in Reno, updated my Moto DCT6416 to the latest firmware available. Not sure if that coincided with a Moxi release or not, but thought I'd mention it in case anyone wanted to take a look.

...THE MOXI DOES NOT SHOW MESSAGAES IN ver 3.1 AFAIK... Messages are introduced in 4.1, Versions 3.2 and earlier don't have the ability to store and show messages.

Has anyone here attempted a grayscale & gamma calibration using a Moxi? I have the one with the DVD player built-in, so I figured it was a perfect oppurtunity to calibrate using a disc (GetGray in this case).

I've come across some interesting issues with the DVI ouput....but it may just be the Moxi's DVD player (seems pretty crappy).

Anyone know if the Moxi outputs PC or Video levels via the DVI output?

Also....anyone notice that the video-mapping is quite off? Video-level clipping is apparent at high IREs.
It has been acknowledged by Digeo (i.e., MoxiGuy) that the built-in DVD player is not high-end, and that stand-alone DVD players tend to be better. Therefore, it probably isn't surprising that the output is not great. Have you compared the DVI to the component output with the DVD player (after tweaking your display settings to optimize each)? If the component is better, perhaps the signal is going through an extra analog-digital conversion prior to reaching the display over the DVI connection.

Aggregating the opinions of many others who have directly compared component and DVI signals on the Moxi (and adding my own opinion, although I have not bothered to make the comparison myself), I would say that the DVI output is not much different than component for HDTV signals, and that people use it because it frees up other inputs on their display, or because there is a perceived (if not real) benefit to the "all-digital" experience. I assume that if the DVI output had significant picture quality issues associated with it with respect to HDTV signals, then people would have reported that. Perhaps nobody has done a detailed enough analysis, though.

Does anyone have the instructions on how to force a download? My MOXI has not been getting any of the TV schedules in the past several days. Any help would be appricated.

Thanks!

Does anyone have the instructions on how to force a download? My MOXI has not been getting any of the TV schedules in the past several days. Any help would be appricated.

Thanks!

Look in the signature of splinke's posts. It has an FAQ that has all the info you need.

I've now done complete grayscale calibrations of my Panasonic Commercial Plasma (TH-50PH9UK) using the DVD player in the Moxi using both DVI and component.

I calibrated both for perfect black (video16=no firing pixels) and 100IRE reaching ~105 Foot Lamberts. Average gamma calulated = ~2.3

Let me first say that acheiving D65 grayscale using this DVD player is a challenge....mainly because it is simply junk. The 'video issues' apparent in the DVD player are not in actual broadcast/recorded material though, just DVDs from what I can tell. In DVDs, DVI has 'video shifting' issues, and component seems to give you a red 'wave' periodically...throwing off readings, etc.

Many cable boxes out there don't give you a DVD player at all....so I should feel blessed that I'm able to grayscale my DVR with the actual source unit. Even your standard ISF calibrator has to use a test pattern generator for inputs that you're using for cable boxes.

In short, DVI is superior. The only place that component wins is SDTV...and this is probably because I'm forced to 'uncheck' 480i when using my HDMI input (it doesn't accept it). As a result, I have to have the moxi upconvert 480i->480p....which is quite bad. Perhaps I should just have it give me 720p or something. Component is also obviously nicer for switching between HDCP handshaking resolutions.

But in terms of pure picture quality, I would say that if anyone looked at my two calibrated settings on a solid HDTV channel....I would be greatly surprised if anyone preferred component.

Please keep in mind that there are other factors involved, mostly the TV's inputs and how they're handled. My model is not really known for having any particular problems with either the component or hdmi though.

I've now done complete grayscale calibrations of my Panasonic Commercial Plasma (TH-50PH9UK) using the DVD player in the Moxi using both DVI and component...
Thanks for the info. Perhaps this is objective evidence that DVI is a bit better?

Messages are introduced in 4.1, Versions 3.2 and earlier don't have the ability to store and show messages.


So will MOXI show a message when the Update is sent?
(I know its CHTR dependent).
That way I do not have to cycyle the DLP off/on to view cards.

BC

So will MOXI show a message when the Update is sent?... That way I do not have to cycyle the DLP off/on to view cards.
Charter is planning to send out a message to Moxi boxes when they release the 4.1 upgrade. BTW, don't you have to cycle the DLP on/off anyway to watch TV?

I posted this over on the Moxi forum but I figured it'd be worth looking for a reply here as well:

For what it's worth I just finished a live chat with Charter, mainly to find out about MLB Extra Innings, but at the end I asked about Moxi 4.1 just for the heck of it. The rep said that the upgrade should have rolled out between March 5th and 9th. When I told him that I certainly didn't have it yet, he said to pull the plug on the Moxi, wait 60 seconds, and reboot, afterwhich I should have it. I'm at work right now so I can't try this til tonight, but was he just yanking my chain? Can anyone else in the Wisconsin market try this just to see what happens?

Charter is planning to send out a message to Moxi boxes when they release the 4.1 upgrade.

Sounds like it might be close!? :cool:

Hi, my name is John, and I am an eternal optimist. :)

I posted this over on the Moxi forum but I figured it'd be worth looking for a reply here as well:

For what it's worth I just finished a live chat with Charter, mainly to find out about MLB Extra Innings, but at the end I asked about Moxi 4.1 just for the heck of it. The rep said that the upgrade should have rolled out between March 5th and 9th. When I told him that I certainly didn't have it yet, he said to pull the plug on the Moxi, wait 60 seconds, and reboot, afterwhich I should have it. I'm at work right now so I can't try this til tonight, but was he just yanking my chain? Can anyone else in the Wisconsin market try this just to see what happens?

No 4.1 in Madison, yet.

MoxiGuy,

Can you comment at all on the rumors that Time Warner will be recalling all Moxis currently in the field (mainly inherited from Adelphia) by the end of the month? It would certainly explain why we haven't heard anything about the 4.1 upgrade on TWC.

Hmm.....all this talk of Charter reminds me. I use to know (not hang out, but occasionally did) the 'top dog' technical architect of the whole upper mid-west (greater minnesota area) for Charter.

I should look him up. If I find/talk to him, I might get an inside scoop on Charter's action up here. I know he gets to work out of his house....I think he still lives a couple miles away from me.

Hi, my name is John, and I am an eternal optimist. :)

Hi John, The first step to a cure is to admit you have a problem.....


Welcome to our group of eternal optimist.....

I posted this over on the Moxi forum but I figured it'd be worth looking for a reply here as well:

For what it's worth I just finished a live chat with Charter, mainly to find out about MLB Extra Innings, but at the end I asked about Moxi 4.1 just for the heck of it. The rep said that the upgrade should have rolled out between March 5th and 9th. When I told him that I certainly didn't have it yet, he said to pull the plug on the Moxi, wait 60 seconds, and reboot, afterwhich I should have it. I'm at work right now so I can't try this til tonight, but was he just yanking my chain? Can anyone else in the Wisconsin market try this just to see what happens?

That support person is hoping that a powercycle would reload you - and chances are it won't (though if I'm right on boot the Moxi should check to see if it needs an update)

If you want to reload your software build the best way to do it from your end is:

Go into the internal diagnostics by holding in Menu and OK on the front of the box for a few seconds

Use the cursor buttons to go down to option 8 (actions and triggers)
Press Right to select that sub-menu
Then Select option 83 (list of various triggers)
Press Right to select that sub-menu
Go down to reload software option and press Right

The box will automatically reset after reload is completed - you probably won't see an immediate response, but as long as your Moxi's modem is online it will start downloading and reboot the box when it's done. - you don't have to stay in the menu, you can go back to watching TV while it's doing this (just remember you'll get a reboot with no warning!)

Also there are options for Programming info updates and VOD metadata updates

These are good to do if the modem in your moxi has been down for a while - it will update your programming and VOD menu within 5-10 minutes

To exit out of the diagnostics press the Menu button or MOXI on the remote. -

This is not a procedure CSRs or even most support people will walk you though, but I figure if you're on here, chances are your brave enough and computer savvy enough to do this.

******************************
While off topic - Word is InDemand will have access to MLB again - we are currently negotiating terms with MLB and hope to regain access to the Extra Innings Package ASAP. In the mean time, Charter is offering a rebate for subscriptions to the online MLB.TV I posted about this in the HD thread for my market: http://www.avsforum.com/avs-vb/showthread.php?p=10190011&&#post10190011

Charter is planning to send out a message to Moxi boxes when they release the 4.1 upgrade. BTW, don't you have to cycle the DLP on/off anyway to watch TV?


Moxiguy - As always it sounds like you know more than you are willing/able to share. Since Charter has a "plan" on what they will do when they have the upgrade. Do they have a plan on when they will be delivering the upgrade? Do you know when?

If you know when and can't share I think the forum will feel better just knowing that there is a "planned" release date (from Charter) even if we are not allowed to know when it is. This will be an indication of movement.

That support person is hoping that a powercycle would reload you - and chances are it won't (though if I'm right on boot the Moxi should check to see if it needs an update)

If you want to reload your software build the best way to do it from your end is:

Go into the internal diagnostics by holding in Menu and OK on the front of the box for a few seconds

Use the cursor buttons to go down to option 8 (actions and triggers)
Press Right to select that sub-menu
Then Select option 83 (list of various triggers)
Press Right to select that sub-menu
Go down to reload software option and press Right

The box will automatically reset after reload is completed - you probably won't see an immediate response, but as long as your Moxi's modem is online it will start downloading and reboot the box when it's done. - you don't have to stay in the menu, you can go back to watching TV while it's doing this (just remember you'll get a reboot with no warning!)

Also there are options for Programming info updates and VOD metadata updates

These are good to do if the modem in your moxi has been down for a while - it will update your programming and VOD menu within 5-10 minutes

To exit out of the diagnostics press the Menu button or MOXI on the remote. -

This is not a procedure CSRs or even most support people will walk you though, but I figure if you're on here, chances are your brave enough and computer savvy enough to do this.

******************************
While off topic - Word is InDemand will have access to MLB again - we are currently negotiating terms with MLB and hope to regain access to the Extra Innings Package ASAP. In the mean time, Charter is offering a rebate for subscriptions to the online MLB.TV I posted about this in the HD thread for my market: http://www.avsforum.com/avs-vb/showthread.php?p=10190011&&#post10190011



Does this mean that he should have the 4.1 update???

Moxiguy - As always it sounds like you know more than you are willing/able to share. Since Charter has a "plan" on what they will do when they have the upgrade. Do they have a plan on when they will be delivering the upgrade? Do you know when?

If you know when and can't share I think the forum will feel better just knowing that there is a "planned" release date (from Charter) even if we are not allowed to know when it is. This will be an indication of movement.

He's probably not able to say, I know alot of that is planned by our technicial staff based on need and system requirements. I haven't heard when my market is going to get it yet, there's alot of stuff coming down the pipe - especially since everything's being retooled for "seperate conditional access" i.e. boxes that can run off of something similar to current CableCARD technology.

We've had to upgrade our guides, our digital controllers and even some of our headend infrastructure for this move.

though reading the new version supports box messaging, I'm sure Charter is working to have our systems over to it, I know that's been a feature we've been wanting.

Indication of Movement = Foward
Speed = unknown!

Does this mean that he should have the 4.1 update???

I don't now if that market's launched - if it has and his modem is up and running, he should have received it without issue if they did. More than likely they have not. I know currently there's a big push to upgrade the I-guide on the DCT side of the operation so that may have taken priority.

Right now I haven't heard too much on what's going on with Moxi, since the launch of the 6416 there hasn't been as much focus, but I do know we did commit to maintaining our existing fleet of Moxi boxes until "the end of their lifespan" - which should probably be at least 5 more years barring any major technicial issues.

Charter is planning to send out a message to Moxi boxes when they release the 4.1 upgrade. BTW, don't you have to cycle the DLP on/off anyway to watch TV?

Not meaning to watch TV in the am before work and do not want to
Power on and off just to check for the update cards so;
If the message button is on, then the box should have been updated to 4.1,
Correct?

BC

Not meaning to watch TV in the am before work and do not want to
Power on and off just to check for the update cards so;
If the message button is on, then the box should have been updated to 4.1,
Correct?

BC

The only way the message light could ever come on is if you have been upgraded to 4.1. Personally, I wouldn't rely on it coming on as my indication that 4.1 had been put on though.

Moxiguy - As always it sounds like you know more than you are willing/able to share... This is not mysterious. The marketing group in Charter should have a communications plan for the release regardless of the date. I don't know the details of the plan. BEECEE asked me if Charter was going to use the system message function when they released 4.1. At the time, I didn't know. So, I asked, and learned that Charter is planning to post a message to the box. (That's why I edited my response.) As for the date, I still don't know. I know that progress is being made, but to my knowledge a release date has not been set.

WRT to triggering software updates--whether by rebooting or using the triggers in the diagnostic menus--you simply cannot trigger an update until Charter has released it. There's no way around that. Your Moxi box will ask, "do I have the current software release?" And the answer will be based on the latest software that Charter has released--not what's being tested in the labs.

Not meaning to watch TV in the am before work and do not want to
Power on and off just to check for the update cards so;
If the message button is on, then the box should have been updated to 4.1,
Correct?Ah, I get it. Personally, I wouldn't trust myself to use that method. If I saw the light, I'd probably want to spend time right then exploring the new software and I'd be late for work.

I issue an update trigger once a week in hope of an update. But it also makes the moxi more responsive after every reboot. So its not a lost cause.

Ah, I get it. Personally, I wouldn't trust myself to use that method. If I saw the light, I'd probably want to spend time right then exploring the new software and I'd be late for work.


Just trying to preserve the $300+ DLP bulb.

Thanks

BC

May the MOXI Bunny leave them under your TV

Enjoy.

BC

I have tried to read through this thread to see get an Idea of what universal remote that works successfully with the motorola bmc9012. I have two remotes the oneforall 8910 and the automator urc-200. Niether has been entirely successful at controlling my moxi. Customer service tried to send and update to my 8910 over the phone but it wouldn't take. She emailed me the update code so I could try using my own speaker but that didn't work either. I going to put brand new batteries in it to see if that works and if not, it seems that I will be out purchasing a new remote. So just in case I want to find out if any other were able to find any remotes that do not have any problems.

Check out the Harmony remotes. I have an older model that doesn't have quite the number of dedicated buttons for DVRs that I wish it did, but the remotes are so customizable that I've been able to map all of the functions that I need. Many of the remotes can be found at less than 1/2 MSRP at online retailers.

http://www.logitech.com/index.cfm/products/productlist/US/EN,crid=2080,sortby=default,viewall=1

I work with computers as my job. It’s easy to record from your MOXI box to a computer if you have the right equipment.
First, since the MOXI box has an S-Video and regular RCA outputs, all you need is a video card that has these as an ‘Input’. I would recommend the ‘KWorld Video Magician TV Tuner’ from TigerDirect.

Second, after you install the hardware and the software, connect the MOXI box to the front bay S-Video connection.

Third, turn the MOXI to the channel you want to record to your PC (or pre-recorded show) and start recording on the PC.

It’s really that easy. The S-Video on the MOXI is an output and will input to the video bay as long as you’ve plugged the cable into the input connection. You just then have to make sure that you select the S-Video connection on the computer to record from. I suggest testing to make sure you have everything setup correctly before actually recording a show that you want to keep. The software will encode it to a high quality video format that you can then burn to DVD or store on your hard drive on your computer.

If you have any questions, please feel free to e-mail me.
Enjoy this little ‘hack’.

Yes, but to get HD Video off the Moxi as HD, you need to use the other methods described earlier in this thread.

And it's only that easy if you're not using a firmware that doesn't disable all other outputs when the box detects you are using a HD output (I think this only applies to DVI ports). Otherwise, you have jump thru other hoops to get this method to work.

I know that many have reported an inability to record from the Moxi to a Windows based computer (Mac and Linux are different stories), but I am wondering if people who have tried got absolutely no recording or just a choppy recording.

For the heck of it, I tried and was ABLE to record to my Windows PC via firewire, both live and recorded programs in 720p and 1080i. I experienced a lot of choppiness/breakup on the 1080i material (Discovery HD opening to Planet Earth) and no choppiness/breakup on the 720p material (opening to House from Fox) when playing back the recorded material.

I followed some of the instructions from this thread:
Link (http://www.avsforum.com/avs-vb/showthread.php?s=&threadid=403695)

I installed the drivers for the Moto boxes (eventhough the Moxi is not listed) and used CapDvhs to capture and VLC to play it back.

I am running Windows XP Pro SP2 on a Dell laptop (which may account for some of the choppiness). My firewire interface is a generic PCMCIA firewire card I got off of eBay for dirt cheap. It says HT Technologies on it, but that's about it.

Has ANYONE else had even close to this level of success? Did I stumble on something here?

As a follow up to this, I attempted to record to my girlfriends Mac using the documented methods. I captured the same sort of choppy video on 1080i signals that I captured using the PC. This happened on both live and recorded signals. Again, 720p and 480i material captured flawlessly. Since others have reported that Macs can capture, have others experienced the same problem with 1080i in general (DVHS, Mac Capture, etc)? Is the box just not capable of continuously sending out at that high of a bit rate?

As a follow up to this, I attempted to record to my girlfriends Mac using the documented methods. I captured the same sort of choppy video on 1080i signals that I captured using the PC. This happened on both live and recorded signals. Again, 720p and 480i material captured flawlessly. Since others have reported that Macs can capture, have others experienced the same problem with 1080i in general (DVHS, Mac Capture, etc)? Is the box just not capable of continuously sending out at that high of a bit rate?


Over firewire I've had no problems.

I have tried to read through this thread to see get an Idea of what universal remote that works successfully with the motorola bmc9012. I have two remotes the oneforall 8910 and the automator urc-200. Niether has been entirely successful at controlling my moxi. Customer service tried to send and update to my 8910 over the phone but it wouldn't take. She emailed me the update code so I could try using my own speaker but that didn't work either. I going to put brand new batteries in it to see if that works and if not, it seems that I will be out purchasing a new remote. So just in case I want to find out if any other were able to find any remotes that do not have any problems.

What you need is a JP1 cable. With that you can make your 8910 do everything the original does and be able to use whatever keys you like. Just google JP1 and get ready to enter a world of remote control programing.

So is charter still operating with it's head in the sand? No 4.1 update here!

Why shouldn't they? As long as it's profitable ($$$), there's no reason to change their mode of operation.

Why shouldn't they? As long as it's profitable ($$$), there's no reason to change thier mode of operation.

Last time I heard they were operating in the Red. Maybe times have changed? If D*TV makes good on it's HD promise, they are IN TROUBLE!

149 pages of this thread is a bit daunting.. Is there a good site for a summary of Moxi status, specifically related to Charter customers?

My sister's family just upgraded their display, and I'm trying to find out more about their HD options. Such as:

- The HDD is small, any way to upgrade the internal drive, or add an external (I saw mention of v4.1 software allowing external USB drives, but I guess that's not available yet from Charter).

- It has an ethernet port, can that be used for anything with a home PC, or sharing content among different Moxi devices?

- Feature differences between Charter's firmware & newer (4.1) versions?

Thanks for any info.

149 pages of this thread is a bit daunting.. Is there a good site for a summary of Moxi status, specifically related to Charter customers?

My sister's family just upgraded their display, and I'm trying to find out more about their HD options. Such as:

- The HDD is small, any way to upgrade the internal drive, or add an external (I saw mention of v4.1 software allowing external USB drives, but I guess that's not available yet from Charter).

- It has an ethernet port, can that be used for anything with a home PC, or sharing content among different Moxi devices?

- Feature differences between Charter's firmware & newer (4.1) versions?

Thanks for any info.
Check out the FAQ (link in my signature, below). It is not Charter-specific, though. In answer to your immediate questions, you cannot upgrade the internal hard drive, you cannot use an external USB hard drive unless you have 4.1 and your local cable system activates that functionality, and the Ethernet port cannot be used by subscribers for anything useful at this time.

Software version 4.1 adds faster menu performance, external hard drive support, the ability to look at future programs on all channels (rather than just one channel at a time), and a hard drive meter, among other minor things.

Thanks Splinke.

I really like your FAQ, that's a great supplement to threads like this. Information overload & lack of structure are the weaknesses of forums like these, having a more authoritative page as a cross reference really adds a lot. (After hanging around avsforum for a few years now and trying to find info in huge threads, I've often thought that each forum are should have a corresponding managed page.)

Software version 4.1 adds faster menu performance, external hard drive support, the ability to look at future programs on all channels (rather than just one channel at a time), and a hard drive meter, among other minor things. A couple of other things in 4.1 that I find very useful (not minor).

Record by Timeslot. very helpful for programs that broadcast multiple times a day. You can tell Moxi which broadcast you'd prefer. (I think of this as solving the Daily Show Problem.)
New Lock and unlock controls. If you use parental controls, you can now access the locks from the action menu that pops up when you select a program. You don't have to make a round-trip to the settings menu. Big time saver.
Much faster Channel List. The controls for selecting which channels appear in the menu is completely rewritten so that it's as fast as the main Moxi Menu. It has all the same, too: jump to channel by entering a number and paging.
System info on the main menu. You don't have to peform the secret handshake for bringing up the diagnostic menu to find out which version number you have and when you had your last program guide update. You can find your box ID number from the main menu as well.
See all Times. throughout the menu. Wherever you find a program listing you can select "see all times" for all upcoming episodes or rebroadcasts over the next two weeks. I use this feature almost every day. (This function is called "view upcoming" in 3.2, but it only appears in certain places.)

The minor stuff includes more information in the little info paddle that pops out--including star ratings and listings; more characters display in title names so there are fewer truncated titles; full titles will always appear in the info note; and more

Information overload & lack of structure are the weaknesses of forums like these... You might enjoy the Moxi Community Forum at forums.moxi.com (http://forums.moxi.com) . There's more structure to it. Also: there are two suggestion boxes, one for improvements to the Moxi product, and one for suggesting improvements to the Forum itself. The Moxi tech support staff answers questions on that Forum. I also post to it as well as here on AVS Forum.

A couple of other things in 4.1 that I find very useful (not minor).


One thing I'd like to see added to the list of useful features of 4.1:

SUPPORTED BY CHARTER. Now THAT would be a very useful feature!

It seems like the Moxi has a lot of nice capabilities. A CableCard version would be great, so it could use all the features Moxi offers, not just what the cable company approves.

Moxiguy,
Is there any known quirks with 4.1?
I'm running into some minor problems (so far reboots have resolved them).
In one instance my video stayed in a small square in the upper right hand corner (like it is when the menu is up) even after turning the menu off. I was not able to change channels, play a recording, nothing. A soft reboot didn't fix it, I had to power off/on the 9012.
Another instance was that everything appeared to be working fine but when I tried setting a recording it would appear to take my request but it didn't (no blue circle, nothing in the "programs to record"). I tried playing an existing recording and it wouldn't play, just kept showing live TV. A soft reset of the box fixed that problem.
These are minor inconveniences that get quickly offset when I look at my available disk space, 8 hours of HD recordings and I'm only using 7% of available space.
I love that external hard drive feature! :D

Just wanted to report that my Slingbox setup is working beautifully from Saskatoon Saskatchewan. The ability to watch Cardinals baseball off my Moxi/Charter from Canada...free...is nothing but cool!

One thing I'd like to see added to the list of useful features of 4.1:

SUPPORTED BY CHARTER. Now THAT would be a very useful feature!

Now you are really stretching. That will never happen in our life time.

"Never" is an awfully long time...

For those that have 4.1, or MoxiGuy, has the Settings...Channel List been altered so it shows more characters? With 3.2, especially with the Music Choice channels, there's so many leading characters (I think it's "Music Choice: ") that you only get about 5 characters of the actual channel, which makes it very frustrating to exit the settings, go to the channel guide and determine which you don't want, then quickly go to the settings and scroll to the channel to remove it before you forget the channel number.

Also, there's a bit of a wording quirk that always concerns me that I hope was cleaned up in 4.1. If you're in the Scheduled to Record and delete a show, the message is something like "do you want to delete show 'xxx'. But really it should be saying 'do you want to delete show 'xxx' on May 5, 2007 at 10am'. There's another place or two in the menus where it appears you're removing the series when it's really removing a single instance of a show.

"Never" is an awfully long time...


And thats how long we have been waiting already. It has been discussed and "promised" many times (cable company Customer service reps have give me a date for the release at least 4 times). With the phase out of Moxi at Charter (as Moxiguy has stated they may phase in the "next generation Moxi when it comes out, if it comes out) they may never fix the compatibility issues with the SA boxes - At least that was the last "issue" I heard about - until after the Moxi's have gone the way of the Dodo bird...........

http://media.bestofmicro.com/D/M/10858/3/10858.jpg

http://media.bestofmicro.com/D/L/10857/3/10857.jpg

http://media.bestofmicro.com/D/K/10856/3/10856.jpg

cableric

For those that have 4.1, or MoxiGuy, has the Settings...Channel List been altered so it shows more characters?...
Also, there's a bit of a wording quirk that always concerns me that I hope was cleaned up in 4.1...4.1 shows more characters throughout. In addition, in the case of Music Choice, we also switched to a much smarter way of parsing the data. We don't repeat the words "Music Choice" in the program listing--after all, it's clearly labeled with a music choice logo--so the listing is simply "Solid Gold Oldies" or "Contemporary Christian" to cite a couple of the longer genres. (Another example of putting more intelligence into the way we parse program listings: Instead of just listing MLB or Major League Baseball, we'll actually tell you who's playing. example: "Nationals at Braves." We do the same with NBA and NFL as well.

As for the dialog wording, that's a really good call. It's not changed in 4.1, but I'll pass it along to the product team.

Thanks for the question and comment.

Well, Charter just went up a couple of pegs in my book today. They reached an agreement with the Sinclair company that owns the ABC affiliate in STL. ABC in HD will be coming back soon! Now, if they can just release this 4.1 update, so that I can record more than 8 hours of HD, I will completely change my mind on Charter and Moxi! Hopefully good things will happen soon.

Great news! Where did you hear that? Got a link? I can't wait to get ABC HD. I thought we never did have ABC HD in STL? I know we just lost CBS HD (KMOV) before the superbowl. I wonder if that will be coming back?

Charter and Sinclair agreement includes High Def signal.

http://biz.yahoo.com/prnews/070412/neth076.html?.v=1

We need them to come to an agreement with CBS, too.

4.1 shows more characters throughout. In addition, in the case of Music Choice, we also switched to a much smarter way of parsing the data. We don't repeat the words "Music Choice" in the program listing--after all, it's clearly labeled with a music choice logo--so the listing is simply "Solid Gold Oldies" or "Contemporary Christian" to cite a couple of the longer genres. (Another example of putting more intelligence into the way we parse program listings: Instead of just listing MLB or Major League Baseball, we'll actually tell you who's playing. example: "Nationals at Braves." We do the same with NBA and NFL as well.

As for the dialog wording, that's a really good call. It's not changed in 4.1, but I'll pass it along to the product team.

Thanks for the question and comment.

Wow...this sounds great! Thanks for the information, and thank you for submitting the dialog wording thought to the product team. For a long time, I wouldn't delete a single show scheduled to record because I didn't want to lose the stored series.

...For a long time, I wouldn't delete a single show scheduled to record because I didn't want to lose the stored series. The command to cancel the entire series recording always says "Delete Series." (We thought about saying "cancel series," but we didn't want you think you actually had THAT much power ;))

The command to cancel the entire series recording always says "Delete Series." (We thought about saying "cancel series," but we didn't want you think you actually had THAT much power ;))

Snort

For anyone getting in a bundle over the non-release of 4.1, the future of Moxi or the Moto BMC line - it's not worth it. I had a Moxi for 2-3 years and liked it a lot. Because of some Charter system issues they replaced it with a Moto 3416 and the TV Guide-based EPG interface. At first I didn't like it, mostly because I knew the Moxi remote so well. But I've had the 3416 for 3-4 months now and all I can say is that they both do the same thing in about the same way. There are a few features I really like better, some worse. It really boils down to getting used to doing the same things in a slightly different fashion.

So, I guess you are using unix to type that message. Not Windows right? They do the same things in a slightly different fashion.

The consumer should have some input in my opinion. To go from a system with tons of features and a nice interface to something that is so limited and newb friendly, is not a step forward. If Charter wanted to do that, they should just stop renting DVR boxes and tell people to get their own standalone box.

Looks like Charter Atlanta et al is adding ESPN2-HD, Starz-HD, MHD, and ESPNU (SD) to their lineup April 2.

At least 'somethin's' Shaking!
Besides a set of cheeks and a chin! :p

BC

Has anyone seen this upgrade yet? St. Louis has not yet, that I'm aware of. No ABC-HD yet here either.

Has anyone seen this upgrade yet? St. Louis has not yet, that I'm aware of. No ABC-HD yet here either.


Yes, new programming in the Atlanta area for 2 weeks.

No 4.1

BC

So, I guess you are using unix to type that message. Not Windows right? They do the same things in a slightly different fashion.

The consumer should have some input in my opinion. To go from a system with tons of features and a nice interface to something that is so limited and newb friendly, is not a step forward. If Charter wanted to do that, they should just stop renting DVR boxes and tell people to get their own standalone box.
Honestly, I felt the same way about it as you do. There certainly is a lot to like with the Moxi but I also wouldn't say the 3416 is limited, has a poor interface or is not newb friendly. My only point is that after a few weeks familiarization with the 3416, I'd be hard pressed to say one is better than the other.

Honestly, I felt the same way about it as you do. There certainly is a lot to like with the Moxi but I also wouldn't say the 3416 is limited, has a poor interface or is not newb friendly. My only point is that after a few weeks familiarization with the 3416, I'd be hard pressed to say one is better than the other.

Ok that's good to know. I was actually saying the 3416 is newb friendly. From what I've seen of the TV Guide based EPG units, they seem pretty basic. Setup recordings and watch.

Anyway, glad you are happy with yours.

BeeCee, thats good to hear that you got some new programming, hopefully Charter starts spreading the love :D

The command to cancel the entire series recording always says "Delete Series." (We thought about saying "cancel series," but we didn't want you think you actually had THAT much power ;))


I hate to disagree with Moxiguy but I "cancelled" a series last night. The exact wording is
"Are you sure you want to cancel the series "Heroes". Although the buttons do say "delete".

Anyway, I thought it was funny!! :D

I hate to disagree with Moxiguy but I "cancelled" a series last night. The exact wording is
"Are you sure you want to cancel the series "Heroes". Although the buttons do say "delete".

Anyway, I thought it was funny!! :D


I tried to add the series "Heroes" last night. I went through the search button - Selected "H-e-r" and Heroes showed up on the list. I attempted to select it from the list and got an error box stating that entry did not exist. It's like the whole series was suddenly cancelled halfway through the selection process...

I tried to add the series "Heroes" last night. I went through the search button - Selected "H-e-r" and Heroes showed up on the list. I attempted to select it from the list and got an error box stating that entry did not exist. It's like the whole series was suddenly cancelled halfway through the selection process...

What have I done!!! :eek:

I tried to add the series "Heroes" last night. I went through the search button - Selected "H-e-r" and Heroes showed up on the list. I attempted to select it from the list and got an error box stating that entry did not exist. It's like the whole series was suddenly cancelled halfway through the selection process...


Sounds like your Moxi has some taste in TV :p

Sounds like your Moxi has some taste in TV :p

My moxi only records kids shows (Dora, Little Einsteins, etc) suitable for a 4 year old, a few sci-fi shows, "How things work" shows (Modern Marvels, etc), "behind the scenes" music shows, and (UGH!) Oprah & Doctor Phil

we hardly ever watch anything on nbc/cbs/abc/fox. Sad, but true.

Then we hardly ever watch what we DO record. We don't buy the products they advertise either, for the most part.

Networks hate us.

Anybody want a 1TB drive for under $300? If you have 4.1 that is <grin>.

http://www.buy.com/retail/product.asp?sku=202581102&adid=17653&dcaid=17653

Anybody want a 1TB drive for under $300? If you have 4.1 that is <grin>.

http://www.buy.com/retail/product.asp?sku=202581102&adid=17653&dcaid=17653

Have to wait 10 to 12 weeks for the $20.00 rebate. :rolleyes:

OK

Which of the following would arrive first?
The $ 20.00 check or
4.1 !! :eek:

BC

Anybody want a 1TB drive for under $300? If you have 4.1 that is <grin>.

http://www.buy.com/retail/product.asp?sku=202581102&adid=17653&dcaid=17653


That should add about 5 or 6 more hours of HD programming capability to our Moxi's! hehe :D :p

Have to wait 10 to 12 weeks for the $20.00 rebate. :rolleyes:

OK

Which of the following would arrive first?
The $ 20.00 check or
4.1 !! :eek:

BC

The $20 check would definitely arrive first, but only after getting lost in the mail. All in all it would take 6 months to receive your $20 check, by which time Charter will have already phased out the Moxi. Charter will release 4.1 right around the time I find this one grey sock that's been missing for 3 years. (aka NEVER).

The $20 check would definitely arrive first, but only after getting lost in the mail. All in all it would take 6 months to receive your $20 check, by which time Charter will have already phased out the Moxi. Charter will release 4.1 right around the time I find this one grey sock that's been missing for 3 years. (aka NEVER).

Depending on your perspective, time for a cheering/depressing dose of reality on the potential release of 4.1. Due to some bizarre desire for a diversion, I actually went back through this thread to look at the roll out for the last major Moxi software upgrade, 3.2. It turns out that the last roll out took about 9 months, if not longer.

Here's what approximately happened:
Beginning February 2005: 3.2 released to cable companies
Around end of February 2005: 3.2 released by Bend and Sunflower cable companies
June 2005: Charter released 3.2 in St. Louis, with further releases elsewhere in the weeks ahead
October 2005: Among the last releases of 3.2 (I believe in So. Cal. by Adelphia) - there may have been more releases later than that, but I'm not going to read every post in this 298 page thread to find out.

IIRC, Adelphia was another situation where people were concerned that the 3.2 rollout would never take place due to some impending takeover or some such. They got the upgrade ridiculously late, but they got the upgrade eventually.

In terms of the 4.1 rollout, here's what has happened so far:
Dec. 1, 2006: 4.1 released to cable companies
By the end of December: Bend and Sunflower released 4.1

In terms of the 4.1 rollout, here's what has happened so far:
Dec. 1, 2006: 4.1 released to cable companies
By the end of December: Bend and Sunflower released 4.1

We really are approaching this the wrong way. I it is clear there are technical issues with the 4.1 across the Charter network. I have been told that it does not work correctly with SA boxes. This is not Charter's fault. It is in fact Moxi's fault when they designed the software. If everyone on Charter asks for a different box (according to a previous post when you get use to it it's not so bad) then that will really hurt Moxi. If we do that then future generations will get software upgrades that work across he network of Moxi's largest customer from the start and not have to wait 9 months for the corrected version.

This whole thing about external HD and prices is very aggrivating. There are some good deals on Externals right now, the 500GB have broken the next price break barrier and the 1TB have followed in the footsteps. The problem, who knows when and if it will get released because NO COMMUNICATION between the business and consumer which is unprofessional and just plain stupid.

Will a 1TB drive even work with the Moxi 4.1?

This whole thing about external HD and prices is very aggrivating. There are some good deals on Externals right now, the 500GB have broken the next price break barrier and the 1TB have followed in the footsteps. The problem, who knows when and if it will get released because NO COMMUNICATION between the business and consumer which is unprofessional and just plain stupid.

Will a 1TB drive even work with the Moxi 4.1?

Previous posts have stated that as long as it shows up as one drive, it will work. Linux imparts a limitation at 2TB because the filesystem being used. It is more than likely that the cheap, large drives we are seeing right now are actually RAID configurations. As long as it is set up for RAID 0 (striping), it should work just fine as long as the other limitations set up by Moxi (8MB cache, 720RPM) are met.

so will this one work with moxi http://www.buy.com/retail/product.asp?sku=202581102&adid=17653&dcaid=17653

so will this one work with moxi http://www.buy.com/retail/product.asp?sku=202581102&adid=17653&dcaid=17653

Nothing is for sure until someone tries it. Looking at the mfr website does not give any insight as to how it is configured, but the enclosure looks awfully big to only be holding only one hard disk drive. The specs also don't say anything about RAID configuration. It's possible that it is multiple disks and has a small HW RAID 0 controller built in which should allow it to work. But I suppose that it is just as possible that it is multiple disks that will show up as multiple drives...

Also, for those who are considering buying this drive, a quick google search will find at least one coupong to take even more money off of the drive.

An even better deal (http://www.clubmac.com/clubmac/shop/detail~dpno~7116139~action~rap~promo_id~10935.asp)

No it's not about 4.1

I saw this article in the local paper today and just had to post it. I know it's not really news to anyone that has Charter but here it is anyway.

Quoted from the Belleville News-Democrat

"The Better Business Bureau announced Tuesday that it has received more than 1,300 complaints about Charter Communications over the last 16 months and more than 2000 in the past three years."

"Better Business Bureau trade practice consultant Scott Thomas said Tuesday. "I think it's a case where they're such a big company that one hand just doesn't know what the other is doing, and frankly, their customer service isn't doing a very good job."

"But we find that only about 6 percent of people who have problems with a company file a complaint with the Better Business Bureau," Thomas said. "So it is likely that there are many, many more people out there who have experienced these sorts of problems."

Most of the complaints are about billing. It makes sense that people would get most upset when it involves money. If they were general quality of service problems the numbers of complaints would probably be in the tens if not hundreds of thousands and still only represent 6% of the real problem.

No it's not about 4.1

I saw this article in the local paper today and just had to post it. I know it's not really news to anyone that has Charter but here it is anyway.

Quoted from the Belleville News-Democrat

"The Better Business Bureau announced Tuesday that it has received more than 1,300 complaints about Charter Communications over the last 16 months and more than 2000 in the past three years."

"Better Business Bureau trade practice consultant Scott Thomas said Tuesday. "I think it's a case where they're such a big company that one hand just doesn't know what the other is doing, and frankly, their customer service isn't doing a very good job."

"But we find that only about 6 percent of people who have problems with a company file a complaint with the Better Business Bureau," Thomas said. "So it is likely that there are many, many more people out there who have experienced these sorts of problems."

Most of the complaints are about billing. It makes sense that people would get most upset when it involves money. If they were general quality of service problems the numbers of complaints would probably be in the tens if not hundreds of thousands and still only represent 6% of the real problem.

I have had many, many, many problems with charter billing, and correcting the problems have been an uphill battle to get corrected. Their customer service is pathetic. No in-country managers to speak of on the phone, the service is 100% run out of Panama City, Panama.

On another note, I am moving to Atlanta and Comcast doesn't seem to carry the Moxi. If I just purchase one, does anybody know if they will be able to sync it up with their system?

One positive Charter note: the local Fox-HD station has finally made its debut on my Moxi as channel 788. Bring on football season!

This whole thing about external HD and prices is very aggrivating. There are some good deals on Externals right now, the 500GB have broken the next price break barrier and the 1TB have followed in the footsteps. The problem, who knows when and if it will get released because NO COMMUNICATION between the business and consumer which is unprofessional and just plain stupid.

Will a 1TB drive even work with the Moxi 4.1?

1 - Hard Drive prices will continue to fall - actually the longer you wait, the better deal you will get.

2 - I bet 98% of Charters customer base has never even heard of 4.1 -- so they don't really need to communicate anything until they are ready to roll it out.

Two things about hard drives for the Moxi.

First, dont be in a hurry to buy one just because you see a good price now on a unit. There will be a less expensive one tomorrow. Hard drives have been getting cheaper per byte for decades.

Second, I'm not convinced that the Moxi is even "aware" of whether or not a unit has 8MB of cache, nor it rotational speed. To the Moxi, as long as the drive performs as well as if has at least 8MB and 7200 rpm, it will be fine. If Moxi DOES interrogate the drive and some how and rejects it because it isn't literally 8MB and 7200, then shame on Digeo, but I seriously doubt that's the case. I'm sure they just want the drive to be able to keep up with the Moxi and not have it be a bottle neck on performance. In the same sense, I doubt the Moxi cares if the drive unit you'd plug in has one internal drive, or multiple drives made to look like one, again, Moxi probably doesn't care. Nor should you.

1 - Hard Drive prices will continue to fall - actually the longer you wait, the better deal you will get.

2 - I bet 98% of Charters customer base has never even heard of 4.1 -- so they don't really need to communicate anything until they are ready to roll it out.


Agreed

So as the HD prices fall, the RETAIL MOXI gets cheaper!

Right MOXI GUY? :)

BC

One positive Charter note: the local Fox-HD station has finally made its debut on my Moxi as channel 788. Bring on football season!


Do you have program information on Channel 788 (FoxHD) in Madison, WI?

My Moxi still shows no program info, but the channel works.

I also do not have any logo on channels 788 (FoxHD) or 786 (PBS HD)

No program descriptions on channels 875 - 878 either.

And HD channels 786 and 788 are missing from the Moxi HD tab too.

Charter - Madison, is aware of the Moxi guide problems that I have listed above and has informed me that they are working on it and hope to have it resolved by tomorrow at the latest. It is a problem with the Guide download--if you want to know.

Service Electric told me that the 4.1 update is now out for their customers. My MOXI 's modem isn't working correctly so I couldn't get the update yet. This Friday they are coming to replace my box and hopefully it works.

Do you have program information on Channel 788 (FoxHD) in Madison, WI?

No, it was the same for me. New HD channels have always initially shown up like that, and then later the logo and guide info appear.

No, it was the same for me. New HD channels have always initially shown up like that, and then later the logo and guide info appear.

Depending on when the added the channel you could trigger a guide update to get channel information (or reboot the Moxi, that might do it also). They just added several channels here on Monday night and last night the trigger updated the guide info for the new channels (although for some reason the MTV HD channel has the Movie Channel guide :)

ABC-HD - Channel 780 & ESPN2-HD - Channel 774 were added in the St. Louis area over night last night. Yay!

ABC-HD - Channel 780 & ESPN2-HD - Channel 774 were added in the St. Louis area over night last night. Yay!

I got them a couple days ago (St. Louis Metro Area). Now we just need CBS (kmov 4) back!

I got them a couple days ago (St. Louis Metro Area). Now we just need NBC (kmov 4) back!

You mean CBS KMOV 4.

So as the HD prices fall, the RETAIL MOXI gets cheaper!
Right MOXI GUY? :)

BC Cheaper than what? No price has been announced. ;)

(Looking at other products that include hard disk drives, the pattern is usually that the price holds, but the capacity of the drive increases. There are a number of strategies that product management can use, but it is very common to start with a target price and buy the largest drive their materials budget allows.)

Cheaper than what? No price has been announced. ;)

Aah. But you've been around us long enough now -- as far as we're concerned, your price (whatever it will be) is WAY too high, with WAY too few features and WAY too small of a drive. And it's a conspiracy to prevent us from realizing the full potential of the wonderful box it could be :)

The Moxi guide data for Fox in Madison is now in place. Wish it didn't take so long, but now I really can't wait till Football season starts.

The Moxi guide data for Fox in Madison is now in place. Wish it didn't take so long, but now I really can't wait till Football season starts.

RE: Moxi DVR

The program info is now there on channel 788, but it is missing the logo as is channel 786.

788 is also not on the HD tab.

There is no program info for channels 875-878 either or logo's.

RE: Moxi DVR

The program info is now there on channel 788, but it is missing the logo as is channel 786.

788 is also not on the HD tab.

There is no program info for channels 875-878 either or logo's.


I have program info for 788 and my PBS HD logo is BACK in the guide on 786.
Also, still no program info for 874-878.

RE: Madison, WI

Everything seems to be fine now.
Only one problem left, NO program info on channels 874-878.

(PS Anyone have logos or channel descriptions on channels 90 or 99 on your Moxi? My DCT 6200 has descriptions and channel info for 90--PBS, 99 says Security Camera)

I'm getting closer and closer to jumping ship. Just got a letter that our local phone company now offers Fiber internet, and they have a dish combo!

Moxi's new super box:

http://reviews.cnet.com/4531-10921_7-6645627.html

I love my Moxi but will I pay $1000? I doubt it.

Moxi's new super box:

http://reviews.cnet.com/4531-10921_7-6645627.html

I love my Moxi but will I pay $1000? I doubt it.


I love competition.

The consumer will win.

Let the marketing, price point, options ... GAMES begin!! :D


BC

I'm getting closer and closer to jumping ship. Just got a letter that our local phone company now offers Fiber internet, and they have a dish combo!


I would already be with a dish company, but I would have to run a separate set of wires to get the double turner DVR. Very hard for me to do, but if this keeps up I may have to. I will also want to look at the other "moto" box.

I would already be with a dish company, but I would have to run a separate set of wires to get the double turner DVR. Very hard for me to do, but if this keeps up I may have to. I will also want to look at the other "moto" box.

I *think* that DirecTV installation includes running up to 2 cable runs free if you ask for it when you place the order. You might want to give them a call and find out if that's all that's stopping you. I switched back to them from the MOXI a few weeks ago and couldn't be happier.

I *think* that DirecTV installation includes running up to 2 cable runs free if you ask for it when you place the order. You might want to give them a call and find out if that's all that's stopping you. I switched back to them from the MOXI a few weeks ago and couldn't be happier.

I did the same thing about 2.5 months ago. D* will run all necessary lines to your receivers within a certain distance for free. I'm pretty sure it's 25 feet. I wish I would have made the switch a long time ago. That $55/month savings would have really added up over the years.

The primary benefit that Moxi users see in 4.1 is the ability to connect an external, but why should the consumer have to pay for an external since the box itself was obviously never meant to record a reasonable amount of HD programming. The lack of storage is only one of many deficiencies plaguing the Moxi.

My 9022 finally bit the dust Saturday. Was making a loud tapping noise with a gray display. Here is the interesting part - I started a chat (can't stand waiting on hold with the foreigners) and they had someone out at 8AM on Sunday morning. I couldn't believe it, and he actually knew what he was doing with the Moxi setup (we have HBO, Cinemax, and a MoxiMate downstairs).

Anyway, it did cost me my recorded TV and series options but their service was really good and timely. I know they just said over 2000 complaints came into the BBB but maybe, just maybe this is a bright spot.

My 9022 finally bit the dust Saturday. Was making a loud tapping noise with a gray display. Here is the interesting part - I started a chat (can't stand waiting on hold with the foreigners) and they had someone out at 8AM on Sunday morning. I couldn't believe it, and he actually knew what he was doing with the Moxi setup (we have HBO, Cinemax, and a MoxiMate downstairs).

Anyway, it did cost me my recorded TV and series options but their service was really good and timely. I know they just said over 2000 complaints came into the BBB but maybe, just maybe this is a bright spot.

General thoughts on complaints. For every 10 complaints you hear you will hear one good story. It's not that they don't ever do a good job it's just that most people don't talk about the good stories you only hear when they feel they have been wronged. I have had Charter to my house 3 times in my 6 years here. Every time the tech has been knowledgeable and thoughtful, never had an issue.

Charters outsourcing their CS? only time will tell when it becomes the "in thing" for other cable co.(if so, I think TW will be next, they've messed up so bad)

"Charters outsourcing their CS?"

They might as well. They suck at it anyway.

I found a weird Moxi "bug" tonight ....

So I rarely use the Ticker, but wanted some quick Hockey update ... so I hit the "ticker" button on the remote, and it came up, but every category including the weather just said "no info available."

Then I hit the Moxi button and went into the menu and chose Ticker. It came up and everything had information. So I figured it had updated or something.

Closed out, hit the "ticker" button on the remote again. Ticker came up, devoid of any information. Quality product!

Yeah, the ticker has been totally unreliable for me. Sometimes it's days behind, others there is no info at all. Rarely is it working 100%.

Yeah, the ticker has been totally unreliable for me. Sometimes it's days behind, others there is no info at all. Rarely is it working 100%.

Interesting. The ticker has always worked just fine for me. Current up-to-date info (we primarily use it for weather but occasionally will scroll news headlines)

Good thing I dont consider the ticker a "value added" resource, hehe.

Or the games.

Or the VOD.

Hmm, why do I have Charter?


hehe

I found a weird Moxi "bug" tonight ....

So I rarely use the Ticker, but wanted some quick Hockey update ... so I hit the "ticker" button on the remote, and it came up, but every category including the weather just said "no info available."

Then I hit the Moxi button and went into the menu and chose Ticker. It came up and everything had information. So I figured it had updated or something.

Closed out, hit the "ticker" button on the remote again. Ticker came up, devoid of any information. Quality product!

I've found that if I don't use the ticker for some period of time (a couple weeks maybe), the ticker is blank when I first bring it up. But if I let it sit for a few minutes it eventually refreshes the data. Unfortunately the data (scores especially) usually ends up several hours behind...

I have a Moxi and am thinking about getting a Tivo Series 3 instead. That Moxi is so slow at times that it drives me nuts. Even my cable company (Charter), said that while the concept is great there were issues with Moxi. But the Moxi SD content is better than their previous cable box I had. I have a Series 2 Tivo on another TV, so I'm thinking the Series 3 would be better than the Moxi. But from what I understand I would then need cable cards.

Last night my Moxi's channel guide went blank, displaying only channel 1 with "no data available" in the slot. I have re-booted the unit and had Charter send me a "signal" to the box without restoration. I contacted Charter again and now they sent a "stronger" signal, telling me it could take up to 12 hours for the guide to be restored. All of my channels are working as well as the VOD and saved recorded programs are still there. I do note that the Ticker is not displaying any current info either.

Does this 12 hour lag sound plausible? I have Charter's service through the Traverse City, MI branch. Any one else with similar problems?

KAP

Last night my Moxi's channel guide went blank, displaying only channel 1 with "no data available" in the slot. I have re-booted the unit and had Charter send me a "signal" to the box without restoration. I contacted Charter again and now they sent a "stronger" signal, telling me it could take up to 12 hours for the guide to be restored. All of my channels are working as well as the VOD and saved recorded programs are still there. I do note that the Ticker is not displaying any current info either.

Does this 12 hour lag sound plausible? I have Charter's service through the Traverse City, MI branch. Any one else with similar problems?

KAP

I'm surprised they didn't tell you to sit at home from 8-12 or 1-5 and wait for the signal to come :D

I'm surprised they didn't tell you to sit at home from 8-12 or 1-5 and wait for the signal to come :D

LOL! Actually I have been pretty satisfied in my dealings with Charter over the years I have had their services. I have seen on this board and others that plenty of subscribers have not been pleased. I don't know if I have just been lucky to this point or my local outlet is just doing a good job. Oh well, maybe it was just a good run while it lasted!

I have a Moxi and am thinking about getting a Tivo Series 3 instead. That Moxi is so slow at times that it drives me nuts. Even my cable company (Charter), said that while the concept is great there were issues with Moxi. But the Moxi SD content is better than their previous cable box I had. I have a Series 2 Tivo on another TV, so I'm thinking the Series 3 would be better than the Moxi. But from what I understand I would then need cable cards.
I have both - a Tivo S3 "upstairs" for my wife and the Moxi BMC9022 (160GB) "downstairs" for me. Got the Tivo as a gift for my wife when we got her an HDTV, (it'll do ~30 hours of HD) as her Moxi box (9012 - small HD) wouldn't hold enough HD, and nothing larger was available from our local Charter office at the time ... plus ... she had a Series 1 Tivo for years and loved it. That said, yes, the S3 Tivo requires 2 cable cards and is expensive, even getting it at a discount then of course adding monthly subscription charges. In terms of the Moxi being "slow" ... in my opinion, the difference (channel switching or menu switching) between the two is not that noticeable to me. (I use HDMI on Tivo and DVI on Moxi). Many like the guide feature more on the Tivo, but I am pretty used to the Moxi. Quite frankly, had a larger Moxi or any DVR with additional hard drive capability been available from my cable company, it would have been hard to justify the Tivo S3. Just my observations YMWV as they say...

The 12-hour thing is a cop-out, I believe. I have been told by techs I trust that it should only take *minutes* for the guide to fully update. Maybe your box has lost communication, or they messed up the provisioning.
I would think the first thing to do would be get someone who can verify your box is provisioned by having them verify the MAC address for the Moxi.

The 12-hour thing is a cop-out, I believe. I have been told by techs I trust that it should only take *minutes* for the guide to fully update. Maybe your box has lost communication, or they messed up the provisioning.
I would think the first thing to do would be get someone who can verify your box is provisioned by having them verify the MAC address for the Moxi.

Rampage,

Would I just call Charter and have the rep do this? Would they know what I was talking about?

I would hope so, but to be honest it's a crapshoot. If a call doesn't work, you may get lucky using the online chat -- that's what I did one time for a very similar situation.

Oh yeah, a post on dslreports' Charter forum (http://www.dslreports.com/forum/charter) will likely help. Get the MAC address off your Moxi and send it to one of the techs there in a private message.

In terms of the Moxi being "slow" ... in my opinion, the difference (channel switching or menu switching) between the two is not that noticeable to me.Seriously? Mine has moments of extreme frustration when Moxi tries to catch up with what I pressed on the remote. It drives me nuts!

Oh yeah, a post on dslreports' Charter forum will likely help. Get the MAC address off your Moxi and send it to one of the techs there in a private message.

Rampage,

Thanks for the suggestion. The Charter CSR I last spoke with over the phone last night obviously did not understand that sending signals to the Moxi was not the same as provisioning it. I did trade emails with one of the techs at dslr who was very helpful but unfortunately, I couldn't get him the info he needed last night as I was away from home. Charter sent a tech today who couldn't figure out how I knew what the problem was and according to my wife, proceeded with provisioning which worked, then wondered if I wanted a "day job?" LOL!

Anyway problem solved, so I won't have to miss any more of the Stanley Cup playoffs! Too bad Charter had to send a tech to my home when it sounds like this is an over the phone fix but, I give them credit for being here the next day. I'm still wondering about the "waiting 12 hours" advice after the second signal was sent to the box; I'm beginning to think that just might have put it past that CSR's shift, so she wouldn't have to deal with it again! Ah, maybe I am becoming a skeptic . . .

KAP

Ok guys been waiting on Charter to push the 4.1 update for several hundred years now. Do you guys think it will ever happen or should I just get rid of the Moxi?

Rampage,

Thanks for the suggestion. The Charter CSR I last spoke with over the phone last night obviously did not understand that sending signals to the Moxi was not the same as provisioning it. I did trade emails with one of the techs at dslr who was very helpful but unfortunately, I couldn't get him the info he needed last night as I was away from home. Charter sent a tech today who couldn't figure out how I knew what the problem was and according to my wife, proceeded with provisioning which worked, then wondered if I wanted a "day job?" LOL!

Anyway problem solved, so I won't have to miss any more of the Stanley Cup playoffs! Too bad Charter had to send a tech to my home when it sounds like this is an over the phone fix but, I give them credit for being here the next day. I'm still wondering about the "waiting 12 hours" advice after the second signal was sent to the box; I'm beginning to think that just might have put it past that CSR's shift, so she wouldn't have to deal with it again! Ah, maybe I am becoming a skeptic . . .

KAP

From what I understand, a true "provisioning" can only be done at the box (in your house) as the tech has to call into the center ... and usually this is only done during a new install or a move ... like when I moved, they had to come out and do it. Sending a signal can be done over the phone, as you know, but provisioning a box is different. Basically that means the Moxi has lost its IP, the data center is not giving it a new one, as the MAC address of the Moxi has disappeared from their database. So the tech has to confirm the box is in your residence and its ok to re-provision it. If they just did this over the phone, ppl could buy/sell/trade Moxis.

Ok guys been waiting on Charter to push the 4.1 update for several hundred years now. Do you guys think it will ever happen or should I just get rid of the Moxi?

If you're just waiting for 4.1, you might as well get another box .. depending on what's important to you. Nobody knows when its coming down the line. Murphy's Law says its the day after you get rid of your Moxi, so go ahead, and things will speed up for the rest of us. ;)

From what I understand, a true "provisioning" can only be done at the box (in your house) as the tech has to call into the center ... and usually this is only done during a new install or a move ... like when I moved, they had to come out and do it. Sending a signal can be done over the phone, as you know, but provisioning a box is different. Basically that means the Moxi has lost its IP, the data center is not giving it a new one, as the MAC address of the Moxi has disappeared from their database. So the tech has to confirm the box is in your residence and its ok to re-provision it. If they just did this over the phone, ppl could buy/sell/trade Moxis.

I really can't say, however, the tech wrote on the work order "No truck roll fee - CSR should have been able to fix this - moxi modem was not provisioned - fixed over the phone" Anyway, I'm glad it's fixed.

Rampage,

Thanks for the suggestion. The Charter CSR I last spoke with over the phone last night obviously did not understand that sending signals to the Moxi was not the same as provisioning it. I did trade emails with one of the techs at dslr who was very helpful but unfortunately, I couldn't get him the info he needed last night as I was away from home. Charter sent a tech today who couldn't figure out how I knew what the problem was and according to my wife, proceeded with provisioning which worked, then wondered if I wanted a "day job?" LOL!

Anyway problem solved, so I won't have to miss any more of the Stanley Cup playoffs! Too bad Charter had to send a tech to my home when it sounds like this is an over the phone fix but, I give them credit for being here the next day. I'm still wondering about the "waiting 12 hours" advice after the second signal was sent to the box; I'm beginning to think that just might have put it past that CSR's shift, so she wouldn't have to deal with it again! Ah, maybe I am becoming a skeptic . . .

KAP

Good to hear. As for the "true provisioning" that can only be done at the house (mentioned by another poster)...my experience differs. I stopped getting program updates for several days. My first call to a CSR resulted in "Oh, there's a system-wide update happening and you'll get the programming when that's finished." That didn't jive with good sense, to me. I got another CSR on the Live Chat who was kind enough to verify for me that my Moxi's MAC address has disappeared from their database. He reentered it during the chat session, and within 1 minute the guide began updating itself. I suppose he could see from my history that I had been a Moxi user for about 6 months at that time, so no reason to suspect thievery.

Sounds like you've got a decent local field tech there, Doc! Now you can impress your friends at parties when you tell them how MAC provisioning can impact your Moxi updates. :)

Good to hear. As for the "true provisioning" that can only be done at the house (mentioned by another poster)...my experience differs...
I think a provisioning only requires the MAC address. They may say it requires an on-site visit, but that is likely only because they think the customer is unable to accurately provide this information, or so that they can charge a service fee. When I bought my cable modem, I just called in the MAC number to have it provisioned, and I assume the situation is similar for the Moxi.

Moxiguy,

I have a moxi from Charter Communications in St Louis, MO. I want to be able to hook my moxi up to my computer to give it more hard drive space. I tried all 4 USB ports and the ethernet port and got no signal from any of them. The Cable company has told me that the boxes come from motorolla with these connections unwired intentionally. Is this true? Is there anyway to get these ports working. If I can't solve this I think I'm going to have to get a Tivo just for more hard drive space and the ability to connect the box to my home network, but I really like the moxi on screen interface.

Any Ideas?

stoshking - I too am a STL Charter customer. Right now, there is no way to add a USB hard drive to the Moxi box. Diego, the company that makes Moxi has released a software update, Version 4.1 that enables the user to add a USB HD to the box, however, it has not been released by Charter to it's customers yet.

Moxiguy,

I have a moxi from Charter Communications in St Louis, MO. I want to be able to hook my moxi up to my computer to give it more hard drive space. I tried all 4 USB ports and the ethernet port and got no signal from any of them. The Cable company has told me that the boxes come from motorolla with these connections unwired intentionally. Is this true? Is there anyway to get these ports working. If I can't solve this I think I'm going to have to get a Tivo just for more hard drive space and the ability to connect the box to my home network, but I really like the moxi on screen interface.

Any Ideas?

Search the thread ... the ports are not "unwired." You can hook up a digital camera via USB to put photos on. You can use the Firewire port to rip stuff off the Moxi (unsupported of course.) Yes you'll have to wait for the 4.1 update to add supported external hard drive space. We're all waiting.

So you can use the firewire port to rip files off the moxi? This would at least temporarily solve my drive space issue. Anything special you have to do to get the computer to recognize the Moxi through the FW port?

So you can use the firewire port to rip files off the moxi? This would at least temporarily solve my drive space issue. Anything special you have to do to get the computer to recognize the Moxi through the FW port?
The FireWire port is currently intended more for digital recording devices like D-VHS decks. Transfers to computers are a bit less characterized and may be at least partially blocked--particularly on Windows-based systems. Some have reported success on Macs, but success on Windows systems is less common. Also, I think the transfer must be done in real-time, and many people have reported pixelation problems. See the "Archiving programs from the Moxi to an external recording device" section of the FAQ (link in my signature below).

Go to POst 8996.
Click on the signature. This fine gentleman has an FAQ that is fantastic. It covers everything that you would ever want to know about the Moxi. The one drawback about tacking things off Moxi, which I do to DVD, is that you have to set the output to 480. If you have it set higher you will just see a black screen.

EDIT: see...he is so good he replied to you before I could type this. Ok just go up to 9001 :D

So you can use the firewire port to rip files off the moxi? This would at least temporarily solve my drive space issue. Anything special you have to do to get the computer to recognize the Moxi through the FW port?

Yes - if you have a Mac, search this thread, I posted how I do it some time ago .... if you have a PC I'm not sure, someone said they've done it. And yes, its more like real time recording, not a file transfer, so it takes some dedication. I don't do it anymore, as there is nothing on TV I want to archive that bad that can't be found elsewhere on the 'net anyhow.

Splinke, I just noticed where you are from. I once had a friend named Carl who always wanted to open a tavern there...Yeah I know you have heard this before....Carl's Bad Tavern!!!! sorry couldn't help myself.

Yes - if you have a Mac, search this thread, I posted how I do it some time ago .... if you have a PC I'm not sure, someone said they've done it. And yes, its more like real time recording, not a file transfer, so it takes some dedication. I don't do it anymore, as there is nothing on TV I want to archive that bad that can't be found elsewhere on the 'net anyhow.

I've done it with my PC and my girlfriends Mac Mini (and posted about both fairly recently). Both experienced heavy pixelation and dropouts when recording 1080i material from DiscoveryHD, but less so with other HD feeds, so YMMV.

Well, DiscHD should be encrypted. So it will save the bit stream, but nothing will play it without 5C decryption. Right?
I have a football game recorded from my local ABC HD station and when I try to record on my mac over FW, it saves it fine, but I have bad pixelation and audio drop-outs. What's weird is that it worked fine when I first got the box. But maybe that was live TV, not recorded content.

Has anyone lost the ability to set your channel scan on their Moxi in the LA area.
Used to be able to add or delete channels in the set up menu by adding or deleting check marks. All channels now have permanent check marks. TW says they don't offer this feature anymore. This means when using the up and down channel buttons you will have to go through every channel they have on their system, even the channels that are not activated in your subsrciption. Need to know if this is true or they just don't know what their product is. This used to work up until just the past week or so.

Has anyone lost the ability to set your channel scan on their Moxi in the LA area.
Used to be able to add or delete channels in the set up menu by adding or deleting check marks. All channels now have permanent check marks. TW says they don't offer this feature anymore. This means when using the up and down channel buttons you will have to go through every channel they have on their system, even the channels that are not activated in your subsrciption. Need to know if this is true or they just don't know what their product is. This used to work up until just the past week or so.


Still have channel skip in Seal Beach.

Sounds like more BS from TWC.

There is a gripe article in today's OC Register on TWC:

http://www.ocregister.com/ocregister/homepage/abox/article_1678836.php

Gary Einstein

... I want to be able to hook my moxi up to my computer to give it more hard drive space. I tried all 4 USB ports and the ethernet port and got no signal from any of them... Current Moxi software (3.2 and 4.1) does not support putting your Moxi box on a home network to share digital files of TV recordings with PCs, Macs, or other external devices--hard disk drives or portable players. The FireWire port delivers a digital stream for display devices and D-VHS recorders. As splinke and others noted, some folks have successfully captured this stream on Macs. 4.1 software supports expanded storage capacity by connecting an external hard disk drive to Moxi through one of the USB 2.0 ports (in the back of the box), but the files are accessible only by the Moxi device that originally recorded them.

... Used to be able to add or delete channels in the set up menu by adding or deleting check marks. All channels now have permanent check marks... I'm puzzled by this one. We have not changed the software for Time-Warner. We just ran a test and confirmed that the feature still works. I don't know why it's not working for you. Are there any other changes you notice?

Has anyone lost the ability to set your channel scan on their Moxi in the LA area.
Used to be able to add or delete channels in the set up menu by adding or deleting check marks. All channels now have permanent check marks. TW says they don't offer this feature anymore. This means when using the up and down channel buttons you will have to go through every channel they have on their system, even the channels that are not activated in your subsrciption. Need to know if this is true or they just don't know what their product is. This used to work up until just the past week or so.

I may have answer for you, when I had my MOXI box replaced in October (also with TW in SoCal), the tech told me they will start disabling features of the MOXI. Maybe this is one of the first steps to migrate everyone to the 6416. Personally, I would have not mind TWC not formally starting a deal with Degio, but rather start an SA- headend (sorry Moxguy ;) ) for Scientific Atlantic 8300hd DVRS. I loved my MOXI.

I'm puzzled by this one. We have not changed the software for Time-Warner. We just ran a test and confirmed that the feature still works. I don't know why it's not working for you. Are there any other changes you notice?

Can't say I have found any other changes in the functions. I think it operates a bit slower. When you go into the channel setting function, you can uncheck the box, but, it will restore the check when you exit and come back. It is determined to keep all the channels in the scan. It really is annoying. A tech stopped by and would not change the unit as defective. I phone rep gave just the opposite info on how the box works. I'm close to turning the box in if this is the way it is going to work from here on.