There is no limit imposed by Moxi to the capacity of the external USB drive you can connect to Moxi. A limit of 2 terabytes is set by the operating system.

Given the broad array of USB hard drives available, Digeo's internal testing has necessarily been constrained to a sub-set of the market--currently up to 500 GB. The key constraint for usage is the speed of the drive and sufficient memory to ensure glitch-free playback. As long as a drive is USB 2.0, at least 7200 RPM, and 8+ MB cache.

The disk-space meter gives a single view of the total percentage full, combining capacity and recordings across both drives.



Charter is farting around so long with the 4.1 release that 1TB drives are actually getting down to a pretty reasonable price range. So these should work, correct? Does it matter weather it's a 1 or 2 drive configuration?

Charter is farting around so long with the 4.1 release that 1TB drives are actually getting down to a pretty reasonable price range. So these should work, correct? Does it matter weather it's a 1 or 2 drive configuration?

Actually I believe it is a software compatibility issue. Charter has Moto and SA Moxi boxes. I believe based on the information I have gleaned from this forum and other sources that the issue is the software does not work with both types of boxes. Smaller cable companies probably only have moto boxes so it is not an issue with them.

As a result I believe the hold up is Moxi and not charter. Moxi writes the software not Charter. Moxi is the one who has not delivered software that is compatible with both types of boxes.

Tell me I wrong.....

Actually I believe it is a software compatibility issue.


Why do you "believe" that.

I'm having some strange issues since my 9012 has been upgraded to 4.1 and I was wondering if anyone else has been seeing anything similiar.
At least 1-2 times a week the box hangs. When it hangs the only thing I can watch is whichever channel it was left on previously. I can not change channels at all, the program guide info is blank. When I pull up the menu the video does not appear in the upper right hand corner. If I try to play a recording it doesn't play, just shows me the channel it is tuned to (even though the banner bar at the bottom shows the info for the recorded show, as if it is actually playing).
The worst part is that if a show is scheduled to record during the period the box is hung up it will not record anything.
Resetting the box clears the problem, at least for 3-4 days and then the problem reoccurs.
Anyone else having any of these problems?

Actually I believe it is a software compatibility issue. Charter has Moto and SA Moxi boxes. I believe based on the information I have gleaned from this forum and other sources that the issue is the software does not work with both types of boxes. Smaller cable companies probably only have moto boxes so it is not an issue with them.

As a result I believe the hold up is Moxi and not charter. Moxi writes the software not Charter. Moxi is the one who has not delivered software that is compatible with both types of boxes.

Tell me I wrong.....
There are two main channel encryption (conditional access) systems--one developed by Motorola (DigiCipher), and the other by Scientific Atlanta (PowerKEY). A large operator like Charter, which has probably gobbled up many independent cable TV markets over time, likely has a mixture of these systems. Digeo has separate hardware (90xx boxes) for both the DigiCipher and PowerKEY cable systems. The same main "version" of software runs on both types of boxes, but I am sure there are some pretty substantial differences between the sub-versions. The complications of having a mix of the conditional access systems, plus the many other more subtle differences in head-end hardware in each individual system, probably contributes to the substantial delays seen every time a software release is supposed to come out. Whether the external hard drive support is part of the problem, I don't know. All of that said, if Digeo is going to start selling Moxi's directly to consumers, they have to be capable of working all of these bugs out for all cable systems.

Why do you "believe" that.


I was told this by a software supervisor when the first delay happened that it was a compatibility iussue. It involved a hold of almost an hour. I did not think a lot about it because at the time I was unaware of the two types of boxes (which I later learned on this site). I though all Moxi's were created equal.

My "Belief" seems to explain why smaller companies jump on the updates and the Charters of the world who have taken-over many other companies and have other systems and hardware seem to "lag".

Or do you believe that they lag because they have so much better customer service goals than the other companies that they want to make sure the change is bullet proof before they sent it out to their valued customers whose happiness is their chief concern?

Splinke's post seems to agree.

I noticed you did not tell me I wrong -- At least not yet......

"it's a compatibility issue" is a FREQUENTLY used scapegoat to account for delays (not just with charter -- a LOT of software is delayed "due to compatibility issues" -- that doesn't tell us anything at all. Whenever I hear "compatibility problems" it raises a red flag in my mind. "The guy is not telling me the truth." is what I immediately think.

Just purchased an InFocus IN72 and trying to display this over the M1/DA connection and not getting any signal. Any advice?

It's working fine over componet.

Thanks

"it's a compatibility issue" is a FREQUENTLY used scapegoat to account for delays (not just with charter -- a LOT of software is delayed "due to compatibility issues" -- that doesn't tell us anything at all. Whenever I hear "compatibility problems" it raises a red flag in my mind. "The guy is not telling me the truth." is what I immediately think.


I understand your point, but I am saying....

I will grant you that it may be a buzz word meaning I don't want to explain the problem because I don't know or I don't want to spend the time, but clearly the problem is that the software does not work across all of Charter's network. Why else would they delay? Not just to mess with us.

Who wrote the software? Moxi not charter. Who is fixing the software? I am willing to bet that Charter only "rents" the code so changes / corrections are made by Moxi. Who's fault is it that it does not work on Charters network? Moxi

We all spend a lot of time bitching at Charter for the delay, but Moxi is the one who needs to make the changes......

Am I the only one that finds it difficult to believe that Digeo made and released software that it didn't test on one of the two major versions of its hardware? I even find it hard to believe that it released software that it didn't test on a hybrid setup (some Moto and some Powerkey models otgether) since they know that there are hybrd networks in their customer base at this point.

Am I the only one that finds it difficult to believe that Digeo made and released software that it didn't test on one of the two major versions of its hardware? I even find it hard to believe that it released software that it didn't test on a hybrid setup (some Moto and some Powerkey models otgether) since they know that there are hybrd networks in their customer base at this point.


So, if as you say the software was fully tested on both kinds of boxes then charter is not releasing it just to dick with us? What else could it be?

I noticed you did not tell me I wrong -- At least not yet......

I cannot tell you that you are wrong because I do not have first hand knowledge about what is going on, and obviously we are dependent upon what someone else tells us, who is not accountable for whether the information is accurate or not.

The fact is, several months have pasts, along with hundreds of man hours. A large home can be built in the amount of time we've been waiting for this to be released.

At this point, I'm to the..... if it looks like a duck, walks like a duck, quacks like a duck, it's a duck. The software works fine on other networks. I'm sure the way the cable stuff works is very similar from one provider to the next as the hardware provided is made by a third party anyway.

Combine that, with the complete and total lack of official communication and updates through appropriate channels, and this looks more like gross incompetence, and a care free attitude about the consumer.

All of that said, if Digeo is going to start selling Moxi's directly to consumers, they have to be capable of working all of these bugs out for all cable systems.

I'm not clear on something. How much would a moxi box that I'd purchase have to "be capable of working (with) all cable systems" ? (As opposed to simply appearing to a cable system as just another QAM tuner with a new 2-way cable card.)

I've had a moxi for two years and never bought a video on demand. I've no use for the ticker or the games. And if they'd let me program the recordings like a VCR instead of gving me only their TV listings to choose from, I'd not need a program schedule from the cable system. So how much would the moxi have to "work with" the cable system?

While I've got my soapbox out, who's going to determine that a moxi I own is getting a proper signal from my cable company? I've had to have techs come to my home a half a dozen times in the two years to "adjust the levels" of the cable system. Apparently Charter's field equipment has no automatic gain control and the moxi boxes operate only in a narrow band of signal strength. So anytime someone in the neighborhood becomes a new subscriber, they get hooked up and I lose some signal strength, requiring charter to come out and remove some padding from my drop. When someone drops charter, a tech has to come out and add some padding to my drop. And don't even get me started about the changes that occur when the outside air temp changes from season to season ;-)

With a moxi I'd buy, how would I be able to convince charter that their signal is out of spec......or for that matter, who is to say what "in spec" is?

I'm not clear on something. How much would a moxi box that I'd purchase have to "be capable of working (with) all cable systems" ? (As opposed to simply appearing to a cable system as just another QAM tuner with a new 2-way cable card.)

I've had a moxi for two years and never bought a video on demand. I've no use for the ticker or the games. And if they'd let me program the recordings like a VCR instead of gving me only their TV listings to choose from, I'd not need a program schedule from the cable system. So how much would the moxi have to "work with" the cable system?

While I've got my soapbox out, who's going to determine that a moxi I own is getting a proper signal from my cable company? I've had to have techs come to my home a half a dozen times in the two years to "adjust the levels" of the cable system. Apparently Charter's field equipment has no automatic gain control and the moxi boxes operate only in a narrow band of signal strength. So anytime someone in the neighborhood becomes a new subscriber, they get hooked up and I lose some signal strength, requiring charter to come out and remove some padding from my drop. When someone drops charter, a tech has to come out and add some padding to my drop. And don't even get me started about the changes that occur when the outside air temp changes from season to season ;-)

With a moxi I'd buy, how would I be able to convince charter that their signal is out of spec......or for that matter, who is to say what "in spec" is?

As with a Series 3 Tivo the "retail" Moxi will deliver encrypted cable programming via a cable card that you would rent from the cable provider for a few bucks a month.

While I've got my soapbox out, who's going to determine that a moxi I own is getting a proper signal from my cable company?...
Good point! Presumably, the new hardware will be much more forgiving with regard to signal level/quality than the current models. If not, there are going to be a lot of expensive service calls and very upset customers.

Good point! Presumably, the new hardware will be much more forgiving with regard to signal level/quality than the current models. If not, there are going to be a lot of expensive service calls and very upset customers.


How is that different from what we have now?

How is that different from what we have now?
Since Moxi's are currently leased through the cable company, if they malfunction due to out-of-range signal level/quality, a technical service visit to fix the problem should not be charged to the customer. On the other hand, if the customer purchases their own Moxi, and it is as unforgiving about signal level/quality as the current ones, then it might be more difficult for the customer to argue that a troubleshooting visit should be free. I have had to have two technical service visits for the Moxi since I got mine--one for a signal issue and one for a replacement due to a failed tuner. Both visits were at no charge.

We are a research team looking for people to take part in a paid usability study evaluating how people use cable and satellite receivers. Our focus is on the number of steps that are required to find and flag a TV show for recording, as well as identifying the features that users think are “cool”.

The study will take about 2 hours of your time (from home) and the deliverables will be a VHS, DVD or AVI recording of your usage of the device menus and features as well as a 1 page write-up and phone call summarizing what you like and dislike about the product (details below). Participants will be remunerated $150 and reimbursed for the cost of mailing the VHS cassette \ DVD \ AVI to us.

We are interested in recruiting participants who own any of the following receivers:

Moxi PVR


DELIVERABLE 1 – VHS CASETTE \ DVD \ AVI VIDEO.

We require a recoding of under 30 minutes that highlights the key features of the product, the most important areas are the episode guide and PVR (recording functionality). Your recording should show include the following:

• A recording of all available features
• Special focus on 1.) EPG and 2.) Finding and recording programs


DELIVERABLE 2 – 1 PAGE WRITEUP \ PHONE CALL

We require a concise 1 page write-up in bullet form highlighting 3 things: 1.) what you like about your receiver 2.) what you dislike and 3.) How they can improve the receiver. These 3 items can focus in general on the receiver but we want to know what you think about the EPG. We will go over your feedback in a short phone call.

Please PM me or phone me at 416-527-4737 if you are interested in participating in this study and can send us your write-up and videotape \ DVD within 5 days of agreeing to participate in the study.

You will be paid US $150 upon receipt of your recording and write-up.

Ammar Khan
ammar.khan [at] gmail

Is this some kind of joke?

Since Moxi's are currently leased through the cable company, if they malfunction due to out-of-range signal level/quality, a technical service visit to fix the problem should not be charged to the customer. On the other hand, if the customer purchases their own Moxi, and it is as unforgiving about signal level/quality as the current ones, then it might be more difficult for the customer to argue that a troubleshooting visit should be free. I have had to have two technical service visits for the Moxi since I got mine--one for a signal issue and one for a replacement due to a failed tuner. Both visits were at no charge.

I was joking. I have stated that I would not purchase a MOXI for my very own unless they became a lot more reliable. Playing who's fault is it that it does not work - Moxi or Charter would be no fun at all.

I like my MOXI, but when I first got it I was on a first name basis with the Techs.

Is this some kind of joke?

It has to be a hoax. No reputable research organizatrion operates like this.

It has to be a hoax. No reputable research organizatrion operates like this.


Is it another iteration/mutation of Phishing?

BC

It has to be a hoax. No reputable research organizatrion operates like this.

crap i gave the guy my credit card and everything :o

BTW, plenty of companies hire firms to do focus groups, and often you get paid or get to keep the product you test. I've done a few of them, and they are fun.

Not saying this is real, but .....

What's sad is that people actually fall for this kind of crap.

crap i gave the guy my credit card and everything :o

BTW, plenty of companies hire firms to do focus groups, and often you get paid or get to keep the product you test. I've done a few of them, and they are fun.

Not saying this is real, but .....


I have done and participated in this type or marketing and scientific research :cool: . I can assure you that this is no way to attain a randomized population of volunteers to draw any type of conclusions.

Nuts. I finally got it. It just sunk in. Charter will not release 4.1 until it becomes profitable for THEM to do so. They don't care if 4.1 would make us subscribers happy, because there's no profit in it for them unless not issuing 4.1 costs them money. So the only time they'll release it is if they determine that it's costing them business by not being at 4.1


If charter could entice more customers to subscribe to the PVR with 4.1, charter might issue it. Or if charter lost current PVR customers because of not having 4.1 they might issue it. But since neither is likely to happen in the next few months, we wont see 4.1 in the next few months.

Nuts. I finally got it. It just sunk in. Charter will not release 4.1 until it becomes profitable for THEM to do so. They don't care if 4.1 would make us subscribers happy, because there's no profit in it for them unless not issuing 4.1 costs them money. So the only time they'll release it is if they determine that it's costing them business by not being at 4.1


If charter could entice more customers to subscribe to the PVR with 4.1, charter might issue it. Or if charter lost current PVR customers because of not having 4.1 they might issue it. But since neither is likely to happen in the next few months, we wont see 4.1 in the next few months.

In the immortal words of the "PC vs Mac" ads:

"You have just come to a sad realization. Cancel or Allow?"

Nuts. I finally got it. It just sunk in. Charter will not release 4.1 until it becomes profitable for THEM to do so. They don't care if 4.1 would make us subscribers happy, because there's no profit in it for them unless not issuing 4.1 costs them money. So the only time they'll release it is if they determine that it's costing them business by not being at 4.1


If charter could entice more customers to subscribe to the PVR with 4.1, charter might issue it. Or if charter lost current PVR customers because of not having 4.1 they might issue it. But since neither is likely to happen in the next few months, we wont see 4.1 in the next few months.

Actually not ever...

I paid a visit to my local Charter Office today to order Charter Telephone (long story, but Verizon's new fees were the last straw and Charter gave me a great deal--I have added telephone to my digital cable and HSI and my Charter bill will be $20 less per month than I am paying now, plus no more Verizon bill).

Anyway, back to the topic at hand but keeping it short--Charter in this area will not be upgrading to 4.1. The MOXI has reached the end of its life. Charter will continue to support the MOXI with program quide updates only, and will replace a broken MOXI if they have a spare--but as they die they go away.

The new DVR is a Motorola DCT6416 III. Charter went to it for two main reasons: (1) it does not have a modem and (2) it does not require a special program guide. The 6416 does not have games or do pictures, but that is fluff that we never used. I look forward to not having periodically reboot or force a program guide update. I'll also miss those blue screens of "you are not subscribed..." when the MOXI losses contact with the mothership.

I am currently running the 6416 alongside the MOXI so my wife can get used to the different way things work, but can still fall back to the MOXI is necessary (just a safety net for now, makes her feel better).

So Digeo (if you are listening), I do not know what caused the "divorce", the MOXI had a lot of possibilty, but I think the technical expertise required at Charter's headend was more than Charter wanted to invest.

...The new DVR is a Motorola DCT6416 III. Charter went to it for two main reasons: (1) it does not have a modem and (2) it does not require a special program guide. The 6416 does not have games or do pictures, but that is fluff that we never used. I look forward to not having periodically reboot or force a program guide update. I'll also miss those blue screens of "you are not subscribed..." when the MOXI losses contact with the mothership.
...

As a former 9012 user and current 6412 III user, I'd advise you not to get too excited.

Pros: larger HDD, no cable modem, runs cooler, manual scheduling, HDMI & quicker UI.

Cons: You will have to reboot/reset the 6416 on occasion (it has plenty of bugs (http://en.wikibooks.org/wiki/How_to_use_a_Motorola_DVR/Bugs)), and when you do, you will loose all guide data. It takes 2-3 days to completely fill back up. You can search only by program title. It has no memory of recorded shows (it'll record first run shows multiple times). No native pass through. Processor can't keep up with remote signals (although this has gotten better with recent fw updates).

There are days when I miss my 9012 :)

As a former 9012 user and current 6412 III user, I'd advise you not to get too excited.

Pros: larger HDD, no cable modem, runs cooler, manual scheduling, HDMI & quicker UI.

Cons: You will have to reboot/reset the 6416 on occasion (it has plenty of bugs (http://en.wikibooks.org/wiki/How_to_use_a_Motorola_DVR/Bugs)), and when you do, you will loose all guide data. It takes 2-3 days to completely fill back up. You can search only by program title. It has no memory of recorded shows (it'll record first run shows multiple times). No native pass through. Processor can't keep up with remote signals (although this has gotten better with recent fw updates).

There are days when I miss my 9012 :)

2-3 days to fill back up data? that seems unusual - most systems using the I-guide interface (Tv Guide's I-guide) should have enhanced servers in place that not only give listings for a week plus, but should load most the data within 15 minutes (this is a vast improvement as it used to take 45 to an hour)

I've noticed with the 6416 it does tend to occasionally "wig" out and say you have 100% of your hard drive used when you don't - a reboot can fix this, but you can also fix it by deleting any one program.

On first runs, I've noticed if the show isn't noted as a repeat it wll record it, even if it's old (example - mythbusters will often show episodes from 2004 - 2005 - 2006 but won't say Rerun on them because it's not a repeat of an earlier showing) but it won't record multiple instances if the others are listed as a repeat. I've also noticed it will record multiple instances if you tell it record on all channels (example here - Dr. Who airing on BBC America and on Sci-Fi) Episodes on a different channel are treated as a different series almost.

Most recently I've noticed that the guide has issues keeping it's scheduled programming going - it will suddenly quit recording even though the program is within your criteria on the series options. I'm hoping the A24 version of the i-guide should resolve this one (we are upgrading to that next week)

The 6416 does have video inputs, but I've yet to see anything from the cable co end on how to enable them... I wonder if Moto even has that ability.

There are times I miss my 9012, thought I've had to fight with it to get it to record series as well, but it was a little easier to use... Of course the 6416 wins hands down on picture quality - I couldn't stand my 9012 on my HD LCD but my stepson still loves his on his 27in Tube.

For those who are argueing who's to blame on Charter not having 4.1 I'll point out the following

Non-Tech and Splinke are pretty much right on the money

We have SA and Motosystems
We try to make them as similar as possible
We won't run 4.1 on one and not the other
We don't own the code or do our own code...


On the other hand... In Digeo's defense we are both Paul Allen companies so we do have some ties to each other and I'm sure Mr Allen would rather see the Moxi succeed. Now I was told that Digeo couldn't meet our production needs (which would be more the fault of the third parties who make the boxes for Digeo - Motorola and SA) Conspiricy theorist may want to add in the thought at this point "why would they dedicate that much effort to cranking out Moxi when they are pushing their alternatives"

We also have another complicating issue here - There's a mandate that after June 1st or something like that we cannot roll out ANY new boxes that do not feature seperatable encryption / conditional access.

Motorola is rolling out the DCH series, which so far seems identical to a DCT6416, except it has a cable card slot in it. Given it will run Moto firmware just like a DCT (I'm assuming here, so I could be wrong) it will have the advantage of meeting cable-card standards while effectively still being a motrola DCT.

Moxi, Tivo and others will have the disadvantage here, since if they make a third party box it will require some method of remote update, one that we won't support simply because it won't be our hardware. TIVO (and presumably moxi too) resolve this by using a broadband connection, which most DVR customers already have for thier computers. The change would be going from an intergrated modem to a ethernet device... or moxi could keep their current design and you'd have to get an additoinal line of data service to provision the built in cable modem... but if they go third party I suspect they would lose the modem and run as an ethernet device. Either way, you'd probably have to subscribe to their data service to get guide updates, extra features etc. (I know this is a fact with TIVO, I'm assuming if Moxi went solo it would be similar)

As far as I know... we *will* run 4.1 as soon as our labs ok it for usage in the field and it passes testing. Until then we won't... more because we want to give all customers a good experience and we do our best not to launch bad interfaces

personally I think we should have waited on i-guide until the A24 version, but we had to have it to launch the 6416 DVRs... I'd also hesitate on buying a moxi in the 9012 format given it's signal "pickyness" - though at the same time, most the signal issues I've seen with moxi have been DATA more than Video... so if they where to launch a card based box that worked on existing network data (as my cable modem does great) with excellent analog and HD tuner ability... particuarly if it was more based on the 9022 platform (with the DVD player, photo and MP3 options) I'd definitely consider it. Especially if it was priced less than a TIVO Series III.

RockyMountainD and Charter James...

I am under no illusion that the 6416 is some great machine that obsoletes the MOXI, I know I am trading one set of problems/quirks for another.

IMHO:

(1) What it really boils down to is Charter support. Here Charter is doing nothing other than keeping the MOXI system and boxes running, no plans for any improvements or upgrades. If you have a MOXI problem, Charter will swap you another recycled-MOXI or you can choose a new 6416.

(2) Charter is trying to keep it simple. They only want to train to support i-Guide and one type of "set-top box". The 6416 is just a glorified standard digital receiver ("set-top box") with a hard disk and some embedded software (yes this is an oversimplification). Connections and remote operations are the same. No modem in the 6416 eliminates a bunch of service calls for Charter, plus the 6416 can be self-installed which eliminates another cost to Charter.

(3) The changing regulations between now and 2009 are going to keep life interesting. The new CableCard regulations are supposed to take effect this June and it appears that none of the cable companies know how they are going to handle it. Anybody who says they know what is going to happen with the 2009 switch to all digital is highly medicated.

2-3 days to fill back up data? that seems unusual - most systems using the I-guide interface (Tv Guide's I-guide) should have enhanced servers in place that not only give listings for a week plus, but should load most the data within 15 minutes (this is a vast improvement as it used to take 45 to an hour)
Mine gets "current" data back in a half-hour or so, but the full two weeks will take a couple of days. Actually, I'm not sure I've ever seen two weeks of data; maybe more like 10 days or so (lots of "To Be Announced" after that).
I've noticed with the 6416 it does tend to occasionally "wig" out and say you have 100% of your hard drive used when you don't - a reboot can fix this, but you can also fix it by deleting any one program.
Luckily, I've only seen this once. Of course, it was whilst recording two shows and both stopped. All was well after deleting an older program.
On first runs, I've noticed if the show isn't noted as a repeat it wll record it, even if it's old (example - mythbusters will often show episodes from 2004 - 2005 - 2006 but won't say Rerun on them because it's not a repeat of an earlier showing) but it won't record multiple instances if the others are listed as a repeat. I've also noticed it will record multiple instances if you tell it record on all channels (example here - Dr. Who airing on BBC America and on Sci-Fi) Episodes on a different channel are treated as a different series almost.
Yeah, it has the usual issue when the guide data isn't clear, although it continues to record every friggin' Stargate SG-1 even though the new shows are clearly labled "New".

What I've noticed though is that it doesn't seem to keep track of what it has recorded. For example, a new episode of a show might come out on Monday, with repeats (of the new episode) Wednesday and Friday. Monday's show records, we watch it on Tuesday & delete it. It will then re-record it Wednesday. If I happen to delete that recording, it will re-re-record it again on Friday. Not a major issue, but annoying.
Most recently I've noticed that the guide has issues keeping it's scheduled programming going - it will suddenly quit recording even though the program is within your criteria on the series options. I'm hoping the A24 version of the i-guide should resolve this one (we are upgrading to that next week)
I haven't seen this, but do look forward to any iGuide improvement :)
The 6416 does have video inputs, but I've yet to see anything from the cable co end on how to enable them... I wonder if Moto even has that ability.

There are times I miss my 9012, thought I've had to fight with it to get it to record series as well, but it was a little easier to use... Of course the 6416 wins hands down on picture quality - I couldn't stand my 9012 on my HD LCD but my stepson still loves his on his 27in Tube.I haven't noticed any PQ difference, but never had my 9012 connected to my LCD. I do miss the native passthrough though.

Back to regularly scheduled MOXI discussion :)

RockyMountainD and Charter James...

I am under no illusion that the 6416 is some great machine that obsoletes the MOXI, I know I am trading one set of problems/quirks for another.

IMHO:

(1) What it really boils down to is Charter support. Here Charter is doing nothing other than keeping the MOXI system and boxes running, no plans for any improvements or upgrades. If you have a MOXI problem, Charter will swap you another recycled-MOXI or you can choose a new 6416.

(2) Charter is trying to keep it simple. They only want to train to support i-Guide and one type of "set-top box". The 6416 is just a glorified standard digital receiver ("set-top box") with a hard disk and some embedded software (yes this is an oversimplification). Connections and remote operations are the same. No modem in the 6416 eliminates a bunch of service calls for Charter, plus the 6416 can be self-installed which eliminates another cost to Charter.

(3) The changing regulations between now and 2009 are going to keep life interesting. The new CableCard regulations are supposed to take effect this June and it appears that none of the cable companies know how they are going to handle it. Anybody who says they know what is going to happen with the 2009 switch to all digital is highly medicated.

I won't argue with that one bit... while *I'm* hoping we'll keep supporting moxi and we'll at least keep the current versions (once they are lab approved) going... more often than not the tech in the field is going to go "If it won't work, swap it out" Especially on Moxi boxes we can't get the modem online with...

I also won't argue that we wouldn't prefer one interface for everything, it is easier to support and train for, at the same time, at least for my customer's in my system... as long as moxi is alive I'm not going to abandon it... if you prefer one, I'll do what I can do make sure you get one / keep one.

on the final one... AMEN TO THAT BROTHA!!!!
No one can tell me (and I am the digital operations go-to guy for this system) when we are going all digital... even though I've got a DCH100 - Moto card based SD digital only box) sitting here on my desk... it's pretty much DOA until we get the software for it... and even then... it won't get the channels under 100 until we start going all digital or simu-cast.

I remember when 2006 was the deadline for all digital... and I wasn't one bit suprised when it came and went with no changes... Broadcasters don't want to give up their analog spectrum, some people are afraid of change and feel their old TVs won't work anymore.... won't suprise me if 2009 comes and goes and the deadline is changed again.

Personally I want to see it happen... Digital compression allows for more channels transmitted in the same amount of signal space with better picture quality and from what I've seen, a better level of signal tolerance.

but your right, I can't tell you IF it will happen, much less when and I agree, anyone who says they know exactly what's going on either hasn't shared that plan with everyone involved or is trippin' on something.

I remember when 2006 was the deadline for all digital... and I wasn't one bit suprised when it came and went with no changes... Broadcasters don't want to give up their analog spectrum, some people are afraid of change and feel their old TVs won't work anymore.... won't suprise me if 2009 comes and goes and the deadline is changed again.


Funny how the switchover date is Feb of 2009, just AFTER the new president takes office. I wonder what a difference there might have been if the date was October 2008, just BEFORE the election. :rolleyes:

If charter could entice more customers to subscribe to the PVR with 4.1, charter might issue it.

I can just see the Charter ads now:

Get Charter Moxi service, now with 4.1, and you can record an unlimited amount of HD content.

* Subject to an outrageous $14.95 montly fee
** You will also be given the 9012, which is almost 3 years old, runs at about 1,000 degrees fahrenheit, sports a substandard guide, and does not feature an HDMI output
*** Unlimited HD storage is based on subscribers spending even more of their hard-earned money on external harddrives since the 9012 will actually only hold about 6 hours of HD content

Scratch what I just said, Digeo just announced (2 days ago) that they will try to sell a new box to cable companies beginning early in 2008. Do I sense Charter justification not to release 4.1 for the 9012, and possibly a monthly price increase for HD-DVR subscribers? Obviously that assumes Charter buys the boxes from Digeo at all, not to mention how long it would take them to deploy the new boxes. Needless to say, the 9/2007 date for Charter to start phasing out the 9012 seems more and more realistic every day.

http://digeo.com/press_pressrelease.aspx?id=5

We also have another complicating issue here - There's a mandate that after June 1st or something like that we cannot roll out ANY new boxes that do not feature seperatable encryption / conditional access.



Charter announced on Monday that they have received a limited waiver from the FCC to allow them to continue to roll out the boxes without those features until July 1 2008. Basically they got a year extension.

I found the story here. http://news.moneycentral.msn.com/ticker/article.aspx?Feed=ACBJ&Date=20070507&ID=6854282&Symbol=CHTR

Charter announced on Monday that they have received a limited waiver from the FCC to allow them to continue to roll out the boxes without those features until July 1 2008. Basically they got a year extension.

I found the story here. http://news.moneycentral.msn.com/ticker/article.aspx?Feed=ACBJ&Date=20070507&ID=6854282&Symbol=CHTR
That's crap. I want to get a new box b/c me Moxi is just terribley slow and has too small of a hdd, but I don't want the 6416/3416. I was really hoping there'd be some new boxes in June/July/August, guess not.

I see no mention of the Moxi-Mate? The ability to watch recorded shows from two different locations in the house trumps all other features.

Is there any DVR's out there that will allow that?

Apr 26th 2007

http://www.engadgethd.com/2007/04/26/motorola-to-demo-cable-stb-with-atsc-tuner/

More grist for ATSC/QAM tuner in the RETAIL MOxi?

AHH Competition !!!

Let the games begin :D

BC

I see no mention of the Moxi-Mate? The ability to watch recorded shows from two different locations in the house trumps all other features.

Is there any DVR's out there that will allow that?


Sling box

But I don't think Charter is offering anything for lease at the moment.

Actually not ever...

Anyway, back to the topic at hand but keeping it short--Charter in this area will not be upgrading to 4.1. The MOXI has reached the end of its life. Charter will


I bet this turns out to be innaccurate information, and TIME WILL TELL. Pushing out a software update has no bearing on if you migrate to another unit. There could be THOUSANDS of units in service for years, you think they want to spend hundreds of thousands of dollars to replace them so they don't have to do a software upload?

Some people are not too bright.

It seems like the current software rev is relatively bug-free. 4.1 might not be. Someone a few messages back indicated some problems. So charter might not release 4.1 if it means it could bring them more problems to deal with without bringing more profit. It's business. Don't increase risk if there's no potential for increased profit. Better the devil you know, and all that.

they want to spend hundreds of thousands of dollars to replace them so they don't have to do a software upload?

Some people are not too bright.

I'm pretty sure the cost of implementing a software update on a 3 year old piece of hardware is a much more profitable venture.

Do you realize how many times we've heard the 9012 is going to be phased out? Show of hands: how many people have been told that the 9012 is done by a Charter rep? Now a show of hands for who has a heard a Charter rep say ANYTHING about 4.1, or even that they know it exists?

Bottom line is that Charter would be stupid to waste payroll hours on trying to implement an update for an outdated piece of hardware, especially when they know Digeo just issued a press release stating the brand new box they will begin selling to cable companies has the 4.1 software. I thought it was very odd that they specifically mentioned 4.1 software in a press release. It was almost as if they were telling Charter customers to shutup and wait.

I also found it a little amusing that this new box, which isn't even expected to be ready for sale to cable companies for another 8 months or so is still going to revolve around the 4.1 software. Do you realize that D* has issued 3 updates to my HR20, almost solely based on user feedback, just in the past 4 months! Now that's customer service.

Now a show of hands for who has a heard a Charter rep say ANYTHING about 4.1, or even that they know it exists?



That is meaningless, when I got my box, they didn't even know what a MOXI was.

That is meaningless, when I got my box, they didn't even know what a MOXI was.

Indeed. When I got mine, the guy didn't know 480 from 1080.

Most know how to quickly run coax and crimp F connectors. Nothing else.

Not worth your time or breath to ask one a question.

My installer didn't know what an optical audio cable was.

I just wanted to say #$&# Moxi and %*)^$ Charter for being so slow on 4.1... I lost this weeks Lost episode so now I get to download the subpar quality off the net so I can watch the episode via my Xbox.... I still have faith that it is just a matter of when 4.1 is going to be released not if, but it sure would be nice if that when would have a been a bit sooner. Summer is near so I am sure as shows goto rerun I won't have capacity issues again for a few months. But this is the first time I have lost a show I really cared about and it sucks...

Yes I am aware I can setup all the auto delete rules the way I wanted but that just means something else would get deleted early so its just as easy to set up all schedules to delete when space needed.

-Phatty

I see no mention of the Moxi-Mate? The ability to watch recorded shows from two different locations in the house trumps all other features.

Is there any DVR's out there that will allow that?

Dish's DVR (Vip 622) does that, with a much larger hard drive (300g I think?). But I don't know of another cable DVR that will do it. However, as Black Macleod points out, I don't think Charter is even offering the Mate anymore.

That is meaningless, when I got my box, they didn't even know what a MOXI was.

which still doesn't make up for the original arguement that somehow Charter would benefit from updating the software for the Moxi. How?

Charter is already deploying a different box (as well as Digeo developing a new box), and regardless if they know what the Moxi is, it still doesn't make any sense to waste resources putting together an update for something that is 3 years old. It's kind of like beating a dead horse, only the horse runs at 1,000 degrees, and isn't as capable as most of its competition on its own (who cares about external harddrives, shouldn't it be capable of holding more on its own).

Let's start a petition to euthanize the current Moxi.

keegan, my 5 year old motherboard still gets BIOS updates. Why are they doing that if there is nothing in it for them? If you're unhappy with your Moxi for so many reasons that can't be improved, why does a software update matter?

Why speculate? Charter is either going to upgrade the Moxi when they get around to it or they're not. People that think they are "in the know" are going to keep asking tech support questions they don't know the answers to, some reps are going to keep giving bogus answers (whether or not they think they're right), and Digeo and Charter are going to keep existing for the millions of other customers who don't read forums.

which still doesn't make up for the original arguement that somehow Charter would benefit from updating the software for the Moxi. How?

Charter is already deploying a different box (as well as Digeo developing a new box), and regardless if they know what the Moxi is, it still doesn't make any sense to waste resources putting together an update for something that is 3 years old. It's kind of like beating a dead horse, only the horse runs at 1,000 degrees, and isn't as capable as most of its competition on its own (who cares about external harddrives, shouldn't it be capable of holding more on its own).

Let's start a petition to euthanize the current Moxi.

I believe the right software can make a big difference. Back when I had Windows 98 I had to reboot 3-4 times a day. Then I upgraded to windows 2000 and I have not had to since. The hardware is exactly the same it just works better on the new software......

Let's start a petition to euthanize the current Moxi.

Haven't you changed to a different provider/dvr?

Why speculate?

I thought this entire thread had turned into speculation of whether or not Charter was ever going to release 4.1. There is no one here that is "in the know". If that was the case, then I'm sure MoxiGuy would have known Digeo's plan to market a new box to cable companies in the next year. I understand confidentiality and all that, but come on. Digeo would not have specifically issued a press release touting the new box featuring 4.1 if they had any intention of releasing it on the obsolete box currently being used by Charter subscribers. Shouldn't inside information be one of the benefits in visiting these forums?

Oh, and you're not paying monthly rent on your motherboard, you paid for that in full when you bought it, with the understanding that they would probably issue updates during its useful life. Those updates will eventually cease as well.

I believe the right software can make a big difference.

Yes, you're right, but there are some major deficiencies in the current hardware that will never be corrected by a software update. The Moxi, in its current form, should never have been marketed as an HD/DVR, since it doesn't hold nearly enough HD content. The ability to connect an external hard drive is great, but it shouldn't be the responsibility to the subscriber to purchase something else in order to achieve adequate storage. The lack of an HDMI output is another thing software will never fix, and 1 wire versus 5 is huge. Hence the introduction of this new box (and if it doesn't have HDMI, then that's just crazy).

Haven't you changed to a different provider/dvr?

Yes, thank God. I was involved in this thread for months waiting for new information about 4.1, and just wanted to see if people were seriously still holding their breath. I gave up a long time ago, but even when I was watching this thread as a Charter customer, I knew 4.1 wasn't going to resolve the biggest issues facing the current box. It just amazes me that people think it's the answer.

---------------------

The whole point in leasing a car is that you get a new one every 3 years. Why should Charter be any different? The customer should be entitled to receiving the latest technology, if they're expected to keep pumping in $15/month in lease fees. Could you imagine if you leased a car, and the dealer thought it was OK to just give you new floor mats when you'd rather have a newer, more capable vehicle at the end of your lease agreement?

I thought this entire thread had turned into speculation of whether or not Charter was ever going to release 4.1.
It has, but why? It's not doing anyone any good, and its making it a pain to pull any usefull information from it. Such as why my Moxi isn't recording non-Dolby Digital sound. A service call fixed that ... but then non-Dolby Digital wasn't working on live tv. The tech is on his way with a new (hopefully non-Moxi, solely becaues I'm sick of waiting for slow ass menu and channel changes) DVR right now. I'll be sure and tell you what he says about 4.1.

Oh, and you're not paying monthly rent on your motherboard, you paid for that in full when you bought it, with the understanding that they would probably issue updates during its useful life. Those updates will eventually cease as well.
True, but that means the DVR should be more likely to get updates than the motherboard.

1) Motherboard that will no longer bring the manufacturer any money.
2) DVR that draws a monthly fee.

Which would you issue updates for?

Yes, you're right, but there are some major deficiencies in the current hardware that will never be corrected by a software update. The Moxi, in its current form, should never have been marketed as an HD/DVR, since it doesn't hold nearly enough HD content. The ability to connect an external hard drive is great, but it shouldn't be the responsibility to the subscriber to purchase something else in order to achieve adequate storage. The lack of an HDMI output is another thing software will never fix, and 1 wire versus 5 is huge. Hence the introduction of this new box (and if it doesn't have HDMI, then that's just crazy).

...

The whole point in leasing a car is that you get a new one every 3 years. Why should Charter be any different? The customer should be entitled to receiving the latest technology, if they're expected to keep pumping in $15/month in lease fees. Could you imagine if you leased a car, and the dealer thought it was OK to just give you new floor mats when you'd rather have a newer, more capable vehicle at the end of your lease agreement?
I wouldn't call these defficiencies. The box is just out of date. Anyway, I really can't gauge at all what your intentions with these posts are. Are you just trying to talk everyone out of their Moxi or what? On one hand, you're talking about how old and bad the current Moxi is, and on the other you're blasting them for making a new one.

Edit: I got a 6416. I'm a bit lost in it but the menus are fast and the remote will even control the volume and power on my receiver.

The tech hasn't heard of 4.1 but he said they did do a software update on Monday. He seemed relatively clueless.

Good luck with your Moxis, guys. :)

On one hand, you're talking about how old and bad the current Moxi is, and on the other you're blasting them for making a new one.

I never blasted Digeo for making a new box, in fact, it's about time. Why they didn't start developing a new box before now is beyond me. They're a little behind.

FYI
Interesting post over in the Charter St. Louis thread here http://www.avsforum.com/avs-vb/showthread.php?p=10561412&&#post10561412. For those of you that thought you couldn't get a Moxi through Charter St. Louis.

Was wondering if anyone out there has used the Xbox Logitech univeral remote with the Moxi 9012? I'm thinking of buying one but wanted to know what functions of the Moxi it would actually control. Like fast forward of recorded shows or actually programming shows to record. Any info from someone who has one would be appreciated. :D

Still waiting on Charter and 4.1 :(

I don't have the XBOX remote, but I'm pretty sure that it's just a standard Logitech Harmony remote. Those work just fine with the Moxi.

I have a Harmony 676 and I couldn't be happier using it with my moxi.

This may be a weird question, but does anyone here have a Harmony 720 that they use with their MOXI? I recently upgraded to that remote from the 659. The 659 worked perfectly with the MOXI, but the 720 has some issues. For some reason I have a hard time stopping it at the right time when I'm fast forwarding. It's like the 720 has some sort of delay in there and it's not working correctly. Anyway, just wondering, thanks.

actually it's not a weird question. It's a timing issue. There is a delay parameter you can set in the initial setup -- adjusting that should help.

There are two parameters that affect it: interkey delay and number of repeats. I'd start by lowering the interkey delay and see what that does.

Just as a point of interest, here is the official harmony 720 thread. I didn't read beyond the first page but it looks like it's got a lot of good stuff:
http://www.avsforum.com/avs-vb/showthread.php?t=681453

I have the Harmony Xbox remote and it works great with the Moxi. The extra buttons for the xbox map nicely to some of the extra functions for the DVR.

The release MUST be close.

500 GB USB 2.0 externals are now < $120 :)

500 GB (http://www.buy.com/retail/product.asp?sku=202883565&adid=17653&dcaid=17653)

BC

The release MUST be close.

500 GB USB 2.0 externals are now < $120 :)

500 GB (http://www.buy.com/retail/product.asp?sku=202883565&adid=17653&dcaid=17653)

BC

A ray of hope.

I had a very knowledgeable tech at my house yesterday. Long story, short, I wrote an e-mail to the St. Louis Charter GM and got immediate response to my reoccurring Moxi problem (losing preferences, etc). Although they have had several of these reports there is no common thread yet. New Moxi's, old Moxi's Moxi's with mate and without they have even had it happen to the new model DVR's so it's not a Moxi problem but probably a provisioning one.

Anyhow, while he was there I started grilling him about 4.1. Although it was like they don't use that term or something but he did say that it shouldn't be long before then enable the USB port on the back! Now he didn't say 4.1 but he did say it thought he heard it would be enabled June 4th. How's that for a glimmer of hope for us St. Louis Moxi users.

That would be great. I hope your tech knew what he was talking about.

Keep in mind that other people posted months ago that other Charter techs told them that 4.1 would be released on various other dates, all of which have come and gone with nothing happening. That doesn't mean this tech will not be accurate, but don't count on it.

FWIW.

I use an internal HDD "externally" with an IDE to USB adapter and an inexpensive external enclosure. I use this for a variety of storage needs. Music, pictures, and ofcourse movies. It is just a more cost effective alternative to a standard external HDD.

If 4.1 ever comes around you might consider this setup.

Oh my God if I could get 4.1 (or whatever the tech guy was referring to) on June 4th (my BDay), that would be my favorite present this year!

...but seeing how I've been riding the 4.1 rollercoaster of disappointment for a few months now, I will probably have to be happy with that Border's gift card.

Oh my God if I could get 4.1 (or whatever the tech guy was referring to) on June 4th (my BDay), that would be my favorite present this year!

...but seeing how I've been riding the 4.1 rollercoaster of disappointment for a few months now, I will probably have to be happy with that Border's gift card.
My BD is June 3rd so maybe we will both be happy! :p

Hi everyone, it's been a long, long time since I've posted in this thread. But anyway, I'm a Charter Moxi user and like my Moxi. But I was asking a Charter rep at our local office (Greenville, SC) about larger drives. Since we now have all the major networks that I watch (ABC, NBC, CBS and Fox) in HD and I have several premiums in HD, I've been wanting to do a lot more recording in HD. I'm tired of having to be selective in what I record in HD and SD based upon the lack of hard drive space.

So they told me they've gotten in more of the Motorola 6416 models.

I realize that we may eventually get the 4.1 update for the Moxi, but I'm questioning whether Charter will alow the USB external drive option and also about when copyright protection may be enforced preventing us to write to the external drive. (not to mention the cost of an external drive).

So I like the fact that the 6416 has 160 GB of space. Doubling my ability to record HD is certainly enticing. So my question is who here has had experience with the 6416 and is it better/worse than Moxi?

So I like the fact that the 6416 has 160 GB of space. Doubling my ability to record HD is certainly enticing. So my question is who here has had experience with the 6416 and is it better/worse than Moxi?
My opinion... it's worse than the Moxi. Yes, it has more recording capacity. But almost everything else about it was worse.

I had the chance to try one when we got a second HDTV. We had a Moxi on our first HDTV for over two years and I was curious about this new Motorola box. Long story short, we had Charter replace it for a second Moxi after less than a week. Here's why:

We hated the interface. It's a step back into the 1980's. It has the same interface as the basic Motorola cable box.

The FF/Rew function was noticeably worse than the Moxi. Not only was the responsiveness poorer, but it had no auto-correct feature where it would jump back a few seconds after you're done fast forwarding. Very, very annoying.

The guide data would take a while to fill in if you reset the box.

The scheduling of shows seemed to be less flexible. In addition, I have heard that this box doesn't handle repeats/first runs as well as the Moxi.

It actually made me appreciate the Moxi more. I used to not like the Moxi interface that much (coming from Tivo), but it's way better than this Motorola piece of junk.

BTW, check your cable company and see if they have the Moxi 9022. It has a 160GB drive instead of the 80GB.

So my question is who here has had experience with the 6416 and is it better/worse than Moxi?
I've had both for extended periods of time and I would caution anyone from making a judgement on either after only a few weeks. You just get too used to the particulars of whatever you are coming from to get a true read on the new one in that short of time.

I had the Moxi for 2+ years and have had a 3416 (the only difference is the 34xx models are digital tuners only) for about a year. Yes, the Moxi has a prettier interface but I wouldn't call it better. You can flip around in the 3416 much faster. That is partially a function of the raw speed and partially because the interface is simpler. In many cases you can get to what you want to do with fewer remote clicks than the Moxi. The Moxi's Search capability is better (keywords, etc) and I suppose a new user could find their way around the Moxi quicker initially. With some experience though I think you can do what you want faster with the 3416.

The Moxi allows you to control what channels you see better but the 3416 is more reliable and much cooler (can put it in a closet w/o ventilation). I like the TV Guide grid a little better than the Moxi's "wheel" but to a large extent the total experience to me is as much a function of the usability of your remote as it is either one of the interfaces. I'd call it a draw with both of them having plenty of opportunity for improvement.

Hi everyone, it's been a long, long time since I've posted in this thread. But anyway, I'm a Charter Moxi user and like my Moxi. But I was asking a Charter rep at our local office (Greenville, SC) about larger drives. Since we now have all the major networks that I watch (ABC, NBC, CBS and Fox) in HD and I have several premiums in HD, I've been wanting to do a lot more recording in HD. I'm tired of having to be selective in what I record in HD and SD based upon the lack of hard drive space.

So they told me they've gotten in more of the Motorola 6416 models.

I realize that we may eventually get the 4.1 update for the Moxi, but I'm questioning whether Charter will alow the USB external drive option and also about when copyright protection may be enforced preventing us to write to the external drive. (not to mention the cost of an external drive).

So I like the fact that the 6416 has 160 GB of space. Doubling my ability to record HD is certainly enticing. So my question is who here has had experience with the 6416 and is it better/worse than Moxi?

The BMC9012 runs hot and has a smaller HDD.

The 64xx/34xx has a bigger HDD, and with the Phase III boxes, adds HDMI and an extra fan.

The MOXI interface is prettier, more powerful, slower (at least pre-4.1) and was written for DVRs.

iGuide (I can't speak to any interface) is your basic digital cable guide with DVR functions added. It's faster (except when it buffers remote commands) and less powerful.

As other posters have said, there are things you'll like and hate about both.

How's that for a definitive answer? :)

Having just moved house, I've now got Charter cable and a Moxi box for the first time. I've read in this forum that Moxi claims 50 hours of SD on these Motorola BMC9012 units. I'm looking to find out - is it normal for a completely empty Moxi 9012 to be capable of recording less than fourteen hours of SD content, or do I have a lemon here? Having come from Dish and Comcast DVRs that were capable of recording 100 to 200 hours of SD content, this seems extraordinarily low to me.

My Moxi box is a rather beat-up looking Motorola BMC9012. "Resource Diagnostics" / "Disk Space Allocations" shows 69821512 bytes remaining for Multimedia Disk Space - ie. just under 67 gigabytes. I have no shows recorded on the box at the current time (and "Recorded TV" is empty, so nothing was left on there from a previous customer). I also haven't put any photos on the unit, and have even deleted the sample gallery to ensure the maximum space is available.

Basically, I've only set up a handful of SD shows to record, and not a single HD show (I don't even own an HD set, so have no interest in HD). The shows I've chosen to record are all set to keep until I delete, because I want to ensure I watch them before they're deleted.

With just 13 hours and seven minutes of programming listed in "Scheduled to Record", I already have a one-hour SD program listed as not recording due to "space" in "Canceled & Deleted".

Many thanks in advance for answers, and apologies if this is a duplicate. This thread is so unwieldy I don't have the time to read the entire thing to see if somebody's already asked it. :(

...Basically, I've only set up a handful of SD shows to record, and not a single HD show (I don't even own an HD set, so have no interest in HD). The shows I've chosen to record are all set to keep until I delete, because I want to ensure I watch them before they're deleted.

With just 13 hours and seven minutes of programming listed in "Scheduled to Record", I already have a one-hour SD program listed as not recording due to "space" in "Canceled & Deleted"...
See my FAQ (link in my signature below) for more detailed information. The Moxi 9012 with the 80-GB hard drive should have a recording capacity of about 21 hr for purely SD shows. The Moxi gets VERY cranky and provides often misleading warnings when you set up all of your shows as "keep until I delete". It is still a bit confusing that it would warn about a space problem for a show if there are only 13 hr scheduled before it, though.

As you watch and delete older shows, the scheduling system will update to allow recording of new shows that otherwise would not have fit. I would recommend just keeping an eye on it, and only be concerned if it still reports a space problem the day before the shows are scheduled. Otherwise, I would recommend just using the default "keep 2 days". It won't actually delete it after 2 days, it will just flag it with an exclamation point "!" as being subject to deletion if space is needed.

Thanks everyone for the info on the 6416 vs. the Moxi. Well, I bit the bullet and got the 6416. I have to say that the guide/controls will take some getting used to. However, I like that it's a lot faster to navigate and, more imporantly, I've found that picture quality of the SD channels is a lot better.

My local Charter office said the only larger box they knew of was the 6416 and, as far as they were aware, they were "phasing out" Moxi boxes --- even though they still give them out when requested if one had been turned back in. Every new DVR, they said, is the 6416.

Anyway, the BIGGEST issue I have right now with the 6416 is the guide data. It only goes out 6 hours and I've been told that that's the way it is all the time!!! That's ludicrous. What's the purpose of having a DVR if you're going out of town and there's a movie on 2 days from now that you can't see in the listings!

I found that very difficult to believe and am hoping the CSR was wrong and that it updates overnight or something.

Anyone in the Greenville, SC area have this box and also find that they're only getting 6 hours of data? Sorry, I know this is a Moxi forum, but since this is where I originally posted to get the comparison. I'll ask here first.

Thanks everyone for the info on the 6416 vs. the Moxi. Well, I bit the bullet and got the 6416. I have to say that the guide/controls will take some getting used to. However, I like that it's a lot faster to navigate and, more imporantly, I've found that picture quality of the SD channels is a lot better.

My local Charter office said the only larger box they knew of was the 6416 and, as far as they were aware, they were "phasing out" Moxi boxes --- even though they still give them out when requested if one had been turned back in. Every new DVR, they said, is the 6416.

Anyway, the BIGGEST issue I have right now with the 6416 is the guide data. It only goes out 6 hours and I've been told that that's the way it is all the time!!! That's ludicrous. What's the purpose of having a DVR if you're going out of town and there's a movie on 2 days from now that you can't see in the listings!

I found that very difficult to believe and am hoping the CSR was wrong and that it updates overnight or something.

Anyone in the Greenville, SC area have this box and also find that they're only getting 6 hours of data? Sorry, I know this is a Moxi forum, but since this is where I originally posted to get the comparison. I'll ask here first.


The Phase III box (the one with HDMI) has a decent SD picture, much better than earlier models.

You should get 10-14 days of guide data within about 2 days. One thing to keep in mind is that these boxes do not store guide data locally. If the box loses power, you lose guide data.

Good FAQ (http://en.wikibooks.org/wiki/How_to_use_a_Motorola_DVR) here.

There are also forums on AVS dedicated to these systems.

The Phase III box (the one with HDMI) has a decent SD picture, much better than earlier models.

You should get 10-14 days of guide data within about 2 days. One thing to keep in mind is that these boxes do not store guide data locally. If the box loses power, you lose guide data.

Good FAQ (http://en.wikibooks.org/wiki/How_to_use_a_Motorola_DVR) here.

There are also forums on AVS dedicated to these systems.

Thanks for your help! This is a phase III box and that's one of the things I am liking so far is the decent SD picture compared to the Moxi. Don't get me wrong there were a lot of things I did like about the Moxi, but the SD picture wasn't one of them.

I hope you're right about the 10-14 days of guide data. Is that with Charter? I understand that Comcast uses these boxes, but uses something called iGuide, which I guess is not the same as the TV Guide data that Charter uses.

Anyway, we'll see, but I really don't see how they could make a DVR that only has 6 hours of guide data (currently some channels have even less data before they read "To Be Announced" in the guide).

That's true.. the Motorola box did have a better SD picture. And in general it was a little faster than the Moxi (although not quite as fast as I was expecting/hoping). The worst performance on the Moxi is when you do a search. But the Motorola didn't even have that feature.

Amazon.com has Tivo Series 3 for $607 with a $200 rebate right now. Just thought I'd pass this along to those who were riding the fence as I was. I realize it doesn't have any of the on demand functions, but I find those only work about 1 time in 4 anyway and after watching an on-demand on the moxi I have to reset the box in order to be able to FF other programs!

I'll finally be able to record more than a couple of HD shows! Good luck to everyone with the 4.1 upgrade- my purchase will probably guarantee it comes soon.

So I like the fact that the 6416 has 160 GB of space. Doubling my ability to record HD is certainly enticing. So my question is who here has had experience with the 6416 and is it better/worse than Moxi?

I switched to the Charter (Motorola) 6416 some time ago and I love it! No more re-boots, and much, much faster with a very ample storage for HD. Go for it!

No games like the Moxi, but I threw our Charter Tech for a loop when I asked him for the $16,000 game credit that I'd logged playing poker that was on the Moxi!!! He said he'd ask the office about that! :D :D

Carl

Now he didn't say 4.1 but he did say it thought he heard it would be enabled June 4th. How's that for a glimmer of hope for us St. Louis Moxi users. I've just learned that there will be some new info on Charter's plans for 4.1 deployments next week. Bear in mind that the typical pattern for software updates is to limit the first wave to a few representative markets as a final test of the software under commercial deployment conditions. That's followed by a system-wide release. I've also heard that Charter plans to support the external hard disk drive feature of 4.1.

Stay tuned.

... I'm questioning whether Charter will alow the USB external drive option and also about when copyright protection may be enforced preventing us to write to the external drive...... I'm hearing that Charter will allow external drives with 4.1. Copy protection should not be an issue: the external drive is locked to your Moxi box and you can't access the programs from a computer or another DVR. So the drive is physically "external," but in terms of how you use it, it behaves just as though you had just expanded your internal drive.

Thanks for the update, MoxiGuy.

I've just learned that there will be some new info on Charter's plans for 4.1 deployments next week. Bear in mind that the typical pattern for software updates is to limit the first wave to a few representative markets as a final test of the software under commercial deployment conditions. That's followed by a system-wide release. I've also heard that Charter plans to support the external hard disk drive feature of 4.1.

Stay tuned.

How about Time Warner (ex Adelphia), any info??? At least the Charter people have had unsubstantiated rumors to exist on up until now, but us TWC folks have been going on blind faith... :)

How about Time Warner (ex Adelphia), any info??? At least the Charter people have had unsubstantiated rumors to exist on up until now, but us TWC folks have been going on blind faith... :)

I had my MOXI replaced(forcefully w/ 6416), but I am behind you all the same!

I had my MOXI replaced(forcefully w/ 6416), but I am behind you all the same!


I had my moxi forcefully replaced with 6416 as well because the tech said he did not have one in his truck. Charter has disabled the hdmi port. it worked a little before i finally gave up. i wish i could enable it because the picture quality was better in my opinion. dvi worked with my moxi kinda. i wonder if i can get moxi back?

I've just learned that there will be some new info on Charter's plans for 4.1 deployments next week. Bear in mind that the typical pattern for software updates is to limit the first wave to a few representative markets as a final test of the software under commercial deployment conditions. That's followed by a system-wide release. I've also heard that Charter plans to support the external hard disk drive feature of 4.1.

Stay tuned.

Great, The tech did seem knowledgeable. Since i have raised so much hell with the Charter GM I am getting calls from all levels to see that I am happy. They are truely trying to improve their customer service.

Office Depot has 500 GB drives this week for $139 with a $40 mail in rebate....so I went for it and am ready!
pwsher

In my case, I've gotten the "sorry you've had problems" greeting card created by Hallmark specially for Charter.

I also have a friend who started working at Charter and is being trained in for six weeks. So it is not a case of training that seems to cause their support issues.

If I had to make a guess, it is a lack of a (or a poorly designed) central knowledgebase their support staff can go to in order to give consistent answers and communication.

That, and they are too busy trying to shove their phone service through me. I get about 5 communications per week (email, snail mail, phone calls and even salespeople disguised as door-to-door service staff) trying to sell me on the phone service. And of course I'm really eager to give Charter $200 of my money each month (after their bundle package runs out like they all do)

But hopefully the 4.1 upgrade info is not rumor this time. I won't believe it until it is on my box though.

How about Time Warner (ex Adelphia), any info??? At least the Charter people have had unsubstantiated rumors to exist on up until now, but us TWC folks have been going on blind faith... :) I'm not sure about this one. I don't think a final decision has been made one way or the other. When I hear something definitive, I'll let you know.

Great, The tech did seem knowledgeable. Since i have raised so much hell with the Charter GM I am getting calls from all levels to see that I am happy. They are truely trying to improve their customer service.

Office Depot has 500 GB drives this week for $139 with a $40 mail in rebate....so I went for it and am ready!
pwsher

I wouldn't pull the trigger just yet. If you wait another 30 days you can get a 750GB one probably, and there is no guarantee how long this will take.

MoxiGuy: What would you do? Wait or get one now?

I'm not sure about this one. I don't think a final decision has been made one way or the other. When I hear something definitive, I'll let you know.
:( That's all I can say :(

MoxiGuy: What would you do? Wait or get one now? I'm not following pricing on hard drives very closely, so I don't know.

Is there any reason to expect the price to go up in the near future? Is this an extraordinary promotion that's not likely to be repeated? If so, I'd buy now. But if I expected the price to stay constant or even drop further, I'd hold onto my cash until I actually had 4.1 on my box.

:( That's all I can say :( But the upside is that Time Warner Cable is testing 4.1. :) Hold good thoughts. :)

But the upside is that Time Warner Cable is testing 4.1. :) Hold good thoughts. :)

Now that is more encouraging. I initially read your post as "TWC hasn't even decided whether they will think about 4.1" If they are testing it then I now have my own rumors to keep me going instead of blind faith :) Thanks MoxiGuy!

But the upside is that Time Warner Cable is testing 4.1. :) Hold good thoughts. :)
Whoo hoo! There is still hope!!!

-Dan

Whoo hoo! There is still hope!!! Yes, there is. But, to be clear, I'm not sure how much hope there is. I can't gauge that. I don't want to speculate or guess.

Yes, there is. But, to be clear, I'm not sure how much hope there is. I can't gauge that. I don't want to speculate or guess.

Would e-mails or phone calls help TWC make the decision? If so, to who?

Gary Einstein

The 4.1 user guide for anyone interested.

http://www.moxi.com/pdf/ug_cable_4-1.pdf

Yes, there is. But, to be clear, I'm not sure how much hope there is. I can't gauge that. I don't want to speculate or guess.
That sound you just heard was a bucket of cold water being dumped over my head. :cool:

-Dan

My area is served by the Fond du Lac, WI Charter office and I have been very happy with my MOXI BMC9012, having had it for years with no major issues. My neighbor apparently is having cable installed and I walked over and asked the tech when/if Charter in this area was going to push the 4.1 firmware upgrade. He informed me that they weren't, and that they aren't even distributing the MOXI box anymore. He stated that over the next year or so, users would be switched to a new DVR. He had no information as to which one other than to say it was a Motorola. Does anyone have any further information about this? Frankly, I'm pretty satisfied with my MOXI other than the inability to add more storage space.

Based on what I've seen, I would put more stock in what Moxiguy said a few posts back (i.e. tune in next week).

My area is served by the Fond du Lac, WI Charter office and I have been very happy with my MOXI BMC9012, having had it for years with no major issues. My neighbor apparently is having cable installed and I walked over and asked the tech when/if Charter in this area was going to push the 4.1 firmware upgrade. He informed me that they weren't, and that they aren't even distributing the MOXI box anymore. He stated that over the next year or so, users would be switched to a new DVR. He had no information as to which one other than to say it was a Motorola. Does anyone have any further information about this? Frankly, I'm pretty satisfied with my MOXI other than the inability to add more storage space.

Quite frankly in terms Charter, field technicians and Customer "Service" reps are some of the most unreliable sources of information out there. People who actually work behind the scenes at local offices, like CharterJames on this board, seem to be the only remotely reliable sources of information from within the company. Even then, the ridiculously different circumstances across Charter (i.e. some areas have full digital simulcasting, some don't, different markets seem to have remarkably different channel lineups especially in terms of HD channels, etc.) make it impossible for Charter reps to speak authoritatively about anything except their own local market.

Quite frankly in terms Charter, field technicians and Customer "Service" reps are some of the most unreliable sources of information out there. People who actually work behind the scenes at local offices, like CharterJames on this board, seem to be the only remotely reliable sources of information from within the company. Even then, the ridiculously different circumstances across Charter (i.e. some areas have full digital simulcasting, some don't, different markets seem to have remarkably different channel lineups especially in terms of HD channels, etc.) make it impossible for Charter reps to speak authoritatively about anything except their own local market.


I agree, I have had some bad info from Charter before but usually they just don't know about what is happening next.

But today I had an interesting conversation:

Ok straight from the horses mouth. I went on the Charter "chat" line and asked the following:

Do you have any information when you might push the Moxi 4.1 update to the St. Louis, MO area?

After he (Daniel at Charter) asked me all my personal info including my address (St. Charles, MO)

He replied: Daniel: Starting on June 4th the system will be pushing the upgrades for the Moxi box. The update may occur for you anytime on or after 06/04.

I then typed: : Excellent. Will the External hard drive capability be automatically enabled?

Charter: Daniel: The notes indicate the feature will be available.

So there you go folks...Looks like the communication at Charter is improving...but we'll see next week.

(also posted on the STL AVS)
pwsher

I agree, I have had some bad info from Charter before but usually they just don't know about what is happening next.
pwsher

I went ahead and bought this 99.00 A/R http://www.officedepot.com/ddSKU.do?level=SK&id=468326&cm_mmc=CMS-_-Circular-_-NA-_-NA

Can always take it back if this turns out to be untrue.

I realize it doesn't have any of the on demand functions, but I find those only work about 1 time in 4 anyway and after watching an on-demand on the moxi

I'll finally be able to record more than a couple of HD shows! Good luck to everyone with the 4.1 upgrade- my purchase will probably guarantee it comes soon.

My local charter office has a calendar with coupons for 1 free on demand movie each month intil Dec 2007.

Here are the results of my chat which the operator obviously copied and pasted an official documentation.

Amber: I will be one minute please to research for you.

Amber: Starting June 4, 2007, we are releasing a new software version to MOXI DVR customers in selected markets (Turlock and all of the Central Division). Reno, NV is scheduled for June 11th. The new software version is generally known as software version 4.1. With this software release, customers will receive various performance improvements (surfing and searching), new features and enhancements to existing features.


Amber: Performance improvements: SpeedSurf Scrolling through lists is very fast. Channel List in Settings (for hiding channels you never watch) now works as fast as the Moxi Menu. Amber: Speed Search The search tool pops up almost instantly


Me: I am in Tennessee, will I be getting it? where is Turlock and all of the Central Division?

Amber: Thank you for waiting, I was checking to confirm your area for you.

Amber: Yes, this would apply for you.

Me: Does it say anything about external hard drive support? Does it list cities, or just give that region thing. I need to know for sure before I buy an external hard drive.

Amber: I have found: The External Hard Drive feature allows a dedicated drive to be connected to the media center to gain additional storage space for recorded programs. The external hard drive must be dedicated for use with one specific media center only. Using the drive with other media centers, or storing other data will result in the loss of all programs previously stored on the external hard drive. A new card titled External Hard Drive appears in the Settings menu.

Amber: \u2022Hard drive minimum specifications required: USB 2.0, 7200 RPM, 8 MB buffer.
\u2022The drive must be connected to one of the USB 2.0 ports on the rear of the media center. The front ports are USB 1.1 only. When connected properly, follow the on screen instructions.

Here are the results of my chat which the operator obviously copied and pasted an official documentation.

Amber: I will be one minute please to research for you.

Amber: Starting June 4, 2007, we are releasing a new software version to MOXI DVR customers in selected markets (Turlock and all of the Central Division). Reno, NV is scheduled for June 11th. The new software version is generally known as software version 4.1. With this software release, customers will receive various performance improvements (surfing and searching), new features and enhancements to existing features.


Amber: Performance improvements: SpeedSurf Scrolling through lists is very fast. Channel List in Settings (for hiding channels you never watch) now works as fast as the Moxi Menu. Amber: Speed Search The search tool pops up almost instantly


Me: I am in Tennessee, will I be getting it? where is Turlock and all of the Central Division?

Amber: Thank you for waiting, I was checking to confirm your area for you.

Amber: Yes, this would apply for you.

Me: Does it say anything about external hard drive support? Does it list cities, or just give that region thing. I need to know for sure before I buy an external hard drive.

Amber: I have found: The External Hard Drive feature allows a dedicated drive to be connected to the media center to gain additional storage space for recorded programs. The external hard drive must be dedicated for use with one specific media center only. Using the drive with other media centers, or storing other data will result in the loss of all programs previously stored on the external hard drive. A new card titled External Hard Drive appears in the Settings menu.

Amber: \u2022Hard drive minimum specifications required: USB 2.0, 7200 RPM, 8 MB buffer.
\u2022The drive must be connected to one of the USB 2.0 ports on the rear of the media center. The front ports are USB 1.1 only. When connected properly, follow the on screen instructions.


Here are the locations of Charter markets.

http://www.charter.com/Visitors/AboutCharter.aspx?NonProductItem=22

I just had a chat with Amber also. She confirmed that the entire Central Division will be getting the update next week.

Here are the locations of Charter markets.

http://www.charter.com/Visitors/AboutCharter.aspx?NonProductItem=22

I just had a chat with Amber also. She confirmed that the entire Central Division will be getting the update next week.


I'm in Southern California. I went to my local Charter office and asked them this morning. The person behind the counter gave me a dumb look and said huh?

I called "customer service" they listened politely and then said huh? oh you want to talk to the internet people.

I may have as well been speaking Latin.

Any one in the So Cal area know anything about Charter's plans??

Here are the locations of Charter markets.

http://www.charter.com/Visitors/AboutCharter.aspx?NonProductItem=22

I just had a chat with Amber also. She confirmed that the entire Central Division will be getting the update next week.

Wow, that is fantastic if true.

Starting June 4, 2007, we are releasing a new software version to MOXI DVR customers in selected markets. The new software version is generally known as software version 4.1.
Performance Improvements

SpeedSurf
Scrolling through lists is very fast. Channel List in Settings (for hiding channels you never watch) now works as fast as the Moxi Menu.

Speed Search
The search tool pops up almost instantly.


Popular New Features

Time Forward/Change Time Slot
There are two new features in the Moxi Menu available for the Channels card and channel filter cards to view future programming. It is now possible to move the whole program guide forward and back through the two-weeks of programming in blocks of time. Previously, it was only possible to use the On Next (renamed to Coming Up) paddle to view future programming for a single channel at a time.

Use the Change Time Slot card, positioned above the highest numbered channel in the list, to change the currently displayed time. A paddle appears to the right of the Change Time Slot card. From the Change Time Slot card, press the right arrow to enter the paddle. Use the Up/Down arrow keys to scroll to a desired date/time. Press OK to change to the selected date/time.

Alternately, use the following remote buttons to change the program guide for all channels in blocks of time:
• Next – each press updates the schedule ½ hour ahead.
• Back – each press takes the schedule back ½ hour (if viewing future listings).
• Skip – each press updates the schedule 24 hours.
• Replay – each press takes the schedule back 24 hours (if viewing future listings).
• Moxi – returns the schedule to the current time. (Pressing Moxi again dismisses Moxi Menu.)

Service Messages
Gives Charter the ability to create and schedule short messages for display on the Moxi Menu Service Messages card, which displays in between Settings and About Moxi.
• Viewers are notified of new messages by an envelope icon in the lower left corner of the TV screen, and by the illuminated green message light on the front panel of the media center.
• When the Service Message card is in center focus, the published message titles display on the vertical axis and some of the text displays on the Info paddle. When a message is selected by pressing OK or Info, an info note and action menu displays with the full text and the options to Delete, Mark as read, or Mark as unread.

External Hard Drive
The External Hard Drive feature allows a dedicated drive to be connected to the media center to gain additional storage space for recorded programs. The external hard drive must be dedicated for use with one specific media center only. Using the drive with other media centers, or storing other data will result in the loss of all programs previously stored on the external hard drive. A new card titled External Hard Drive appears in the Settings menu.
• Hard drive minimum specifications required: USB 2.0, 7200 RPM, 8 MB buffer.
• The drive must be connected to one of the USB 2.0 ports on the rear of the media center. The front ports are USB 1.1 only. When connected properly, follow the on screen instructions.


Slow Motion
Slow motion capability has been added. To use it, press pause during a program, then press Fwd once. Pressing any transport key (Pause, Play, Rew, Fwd, Stop) will then switch to that mode.
Moxi Menu • View Upcoming has been renamed to See All Times. It now appears on the action menu for all programs appearing on Moxi Menu.
Previously, it was only available from select sections of Moxi Menu.
• All recorded and recording programs appear in the appropriate Moxi Menu filters when the program guide is in current time.
Previously, recorded and recording shows appeared in Recorded TV only.
• The OnNext panel is now called Coming Up. Also, Coming Up is available in all Moxi Menu filters as well as the flip bar. On the Coming Up panel, the page (ch+/-) buttons now moves three programs at a time.
Previously, the On Next paddle appeared only on Channels, Favorites & HDTV.
• The Clear button removes a channel from the Favorites category.
Previously, only the Options card could be used to clear all Favorites channels.
• Info paddle includes additional information, as applicable: star rating, price, TV rating/movie rating, repeat, year.
• The Info Note now includes full title for long titles, closed captioning and secondary audio information.
DVR
Functionality • A storage meter was added into the new card Storage & Stats in About Moxi, which shows the amount of space used on the hard drive for recorded shows.
Previously, the viewer did not have access to this information.
• Slow Motion in forward play is now available (press pause and then FF).
• At the end of a recorded show, it is now possible to dismiss the Keep/Delete note using player controls (Rew, Replay).
Previously, no player controls were possible: Keep or Delete had to be selected.
• The user can set the skip button interval using the new Skip card in Settings.
Previously the Skip interval was preset to 15 minutes and could not be changed.
• The Recording Options button is now only available on individual or series programs that are recorded or scheduled to record. Now after setting a recording through Record Once or Record Series, press OK and select Recording Options to modify the selected individual recording. Further, if available, select Series Options to modify the series recordings.
Previously changing recording options on scheduled programs could only done from the Scheduled to Record or Series Options cards.
• The Recording Options dialog interaction works differently. The current settings appear on the left and action menus/buttons for changes appear on the right.
• There is a new Priority tool for series recordings. The viewer can select the priority level to assign to the title.
Previously, a series title had to be moved up or down one level at a time.
• When Recording Options are selected for a series or an episode, the Timeslot option which allows the user to optionally select to record episodes at a specific time.
Previously, Moxi determined which timeslot was recorded.
• For the BMC9022/Moxi Mate, a new recording starting conflict note allows a user to select which show to interrupt.
Previously, before a recording started the viewer could only choose record/not record.

About Moxi • Used DVR storage space and limited technical information, normally accessed through On Screen Diagnostics, is now available on the Storage & Stats card.
• There is a new tip on programming the Moxi remote to control additional devices.
• There is new information in Remote Shortcuts.
• There is a tip on the new Change Time Slot feature.
Flip Bar / Time Bar • Parental Controls rating information is now displayed on the Flip Bar.
• The Flip Bar is now blanked out when a channel number is entered.
• The Time Bar now stays up when pausing a program or viewing photos. To clear it from the screen, press the clear button on the remote.
Previously, the Time Bar would disappear after a few seconds.
Parental Controls • A parental controls Lock option has been added to the action menu of all TV listings. This allows the user to set a lock based on the current program’s channel, TV rating or movie rating. This can also be used to activate Parental Controls without going to the Parental Controls card in Settings.
• The user can configure the auto-relock duration using the Set Relock Timer card under Parental Controls in Settings.
Previously, Moxi would relock after four hours.
• The user may unlock one channel instead of all channels by choosing more options in the action menu of the info paddle.
Previously, all channels were unlocked, or all channels were locked.
• When available, the TV rating will be used to lock programming.
Previously, some programming was locked because it was either not rated or had a restricted Movie Rating, even though it had been edited for TV.
• After 5 attempts to enter an incorrect PIN, there is a PIN lockout for 1 hour to protect against break-in attempts.
• When show titles are blocked, the info paddle displays the setting(s) that caused the show to be locked. Pressing OK or Info displays the PIN prompt note, which explains that parental controls must be unlocked and allows PIN entry and other options to modify Parental Controls.
• In Parental Controls, there are info notes explaining ratings in TV Ratings and Movie Ratings categories.
• The Parental Controls card now displays the basic status of Parental Controls directly on the card in Settings. The status can now be changed quickly by selecting the card and picking the appropriate button. To change additional settings, the user must now select the Settings button.
• Parental control ratings on a DVD are supported in Moxi Parental Controls. DVDs that support DVD based parental controls can be unlocked without unlocking all other content. The lock status is not affected by actual ratings, only by the Parental Controls status being on or off.
Previously, the DVD was locked if Parental Controls was on and unlocking the DVD would unlock all content. This is still true for DVDs that do not support DVD based parental controls.
Photos
(Not Available in All Markets) • The Photos flip bar displays additional photo information and allows extensive remote interactions.
• There are expanded slideshow remote interactions.
• It is now possible to select a music playlist from Jukebox to play with a slideshow using the Slideshow Music button in the Album action menu. This requires Jukebox, which is only available with the BMC9022.
Previously, only preset music accompanied a slideshow. This will be unchanged for the BMC9012 and MP12.
• It is now possible to upload photos in the background, while watching TV, playing a game, etc.
Jukebox
(Not Available in All Markets) • Moxi will now store partially imported CDs.
Previously, they were erased.
• It is now possible to create and play a queue of multiple albums and tracks and then save it as a Playlist.
• A screensaver displays when Jukebox is playing.
VOD / PPV • Resume button renamed to Continue on VOD action menu.
• Buy button added to VOD info menu when viewing a preview.
• Unauthorized SVOD categories/titles appear in light gray text.
Games
(Not Available in All Markets) • Four games are removed: Domino Dementia, Battleship, Bijoux, and Checkers.
• Eight new games are added: Ping, Blockbreaker, Code Breaker, Mahjong, Slot Machine, Bowling, Bubble Blast, and 21 Frenzy.
• Two games are updated: Solitaire and Tomato.
SuperTicker™ • When SuperTicker is up, the channel can now be changed using the ch+/- buttons or by directly entering channel numbers, without disabling SuperTicker.
• In Weather Forecast, all three days appear at the same time.
• Weather Forecasts are now available for all cities.
Previously SuperTicker displayed forecasts for the local city only.
Other Differences • If an invalid channel number is entered, Moxi now tunes to next lowest valid channel number. If that channel is a VOD launch channel, Moxi will not launch to the VOD menu and will give a not subscribed/check your video connection error message. To launch to the VOD menu, bring up the Flip Bar and press OK or enter the actual launch channel number.
Previously, all invalid channel numbers were ignored.
• Closed Captioning is now a full screen application (no mini-TV is present when selecting Closed Captioning options). As with all full screen applications, the viewer is taken back to live TV when they exit. If the viewer was watching “non-live media” including Recorded TV, the Intro to Moxi movie, On Demand, or Recorded PPV, they will have to reselect the program.
Previously, the mini-TV displayed when selecting Closed Captioning options. When the viewer exited Closed Captioning they were taken back to whatever program they were watching.

Where did ya get that, hotshot? Is it posted, or did you get it in email?

Launch Date(s):
June 4th Central Division and Turlock

June 11th in Reno, NV

Remaining markets targeted release date of July 9, 2007

I'm a little bummed, I've got a 500GB $99.99 WD MyBook drive sitting on my desk and I live in TN so it looks like we are not getting the update Monday.

Launch Date(s):
June 4th Central Division and Turlock
Don't panic if you don't see the upgrade on Monday, June 4. My understanding is that the listed date is a start date for the process and that it may take up to 9 or 10 days to cover the entire first wave.

Everything you ever wanted to know about 4.1:

The 4.1 user guide for anyone interested. This is very large pdf file. (110 pages)

http://www.moxi.com/pdf/ug_cable_4-1.pdf

Everything you ever wanted to know about 4.1
I searched it as thoroughly as I could, and it doesn't say when TWC will release it in Southern California, so, in fact, it does NOT include everything I ever wanted to know about 4.1. :p

-Dan

I searched it as thoroughly as I could, and it doesn't say when TWC will release it in Southern California, so, in fact, it does NOT include everything I ever wanted to know about 4.1. :p

-Dan

:) In fact, this is the only thing I want to know about 4.1

:) In fact, this is the only thing I want to know about 4.1

From what I understand from sources I can't reveal the 4.1 rollout was determined by what area of the US had the best baseball team last year. Thus the St. Louis area will be first. ;) I would assume that southern CA should get it right after New York. Although I cannot explain why Chicago will get it at all. :D

Seriously, do you remember in what order you received 3.2? Since the world HDQ of Charter was St Louis we wern't surprised that it was rolled out here first among the areas. I predict you will have it before the corn is as high as the flag on the fourth of July.

From what I understand from sources I can't reveal the 4.1 rollout was determined by what area of the US had the best baseball team last year. Thus the St. Louis area will be first. ;) I would assume that southern CA should get it right after New York. Although I cannot explain why Chicago will get it at all. :D

Seriously, do you remember in what order you received 3.2? Since the world HDQ of Charter was St Louis we wern't surprised that it was rolled out here first among the areas. I predict you will have it before the corn is as high as the flag on the fourth of July.

IIRC, the former Adelphia areas of So Cal got 3.2 months and months after everyone else got 3.2. Unless TWC improves on Adelphia's track record for these things (and current evidence shows that they are somehow doing worse than Adelphia, even though we all thought that was impossible) I think it might be about when we establish our first colony outside of our solar system....

I forgot to tell everyone, at our local charter office, they said they just started getting DVR's in again. People are taking back the MOXI and trading in for the 160gb model!

I forgot to tell everyone, at our local charter office, they said they just started getting DVR's in again. People are taking back the MOXI and trading in for the 160gb model!

I think I know what you mean but my 9022 Moxi is 160GB.

First Post Alert!

This thread is incredible! Lots of great information. However I have searched and read and have been unable to answer the following: I currently rent a MOXI box through TWC in the LA area. If I want to purchase one from ubid or ebay or wherever, what will I need to do in order to add it to another TV in my house? Is it plug and play? Will I have to call TWC to have them push the programming to the box, or will I need someone to come out to set it up?

Thanks in advance!!
-Matt

First Post Alert!

This thread is incredible! Lots of great information. However I have searched and read and have been unable to answer the following: I currently rent a MOXI box through TWC in the LA area. If I want to purchase one from ubid or ebay or wherever, what will I need to do in order to add it to another TV in my house? Is it plug and play? Will I have to call TWC to have them push the programming to the box, or will I need someone to come out to set it up?

Thanks in advance!!
-Matt
Very few Moxi's are owned by consumers--and none of them in Time-Warner systems. Anything you find on eBay etc. is likely to be stolen. Even if it is not stolen, Time-Warner is unlikely to support it. You should call them and ask if they will provision a purchased box. They would almost certainly charge you the monthly lease fee, even if you own it. Also, there is great doubt about Time-Warner's future support of Moxi's. They will likely phase them out as they become non-functional. I think it would be pretty risky trying to go this route. See my FAQ (link in my signature) for other information.

6/4 - No firmware update here (St. Louis). Still on v3.2

6/4 - No firmware update here (St. Louis). Still on v3.2

They are still awaiting a knowledgable customer to come foward and show them how to do it. :D

HEHE. I would not be overly concerned since they have something in writing. At least we know they are going to do it and are not speculating like Motorola Q owners wondering if they are getting Windows Mobile 6 or not.

This is a good time to use the Menu Enter trick to manually trigger a software update. (is that correct someone) Are we lookint to trigger "software update"

They are still awaiting a knowledgable customer to come foward and show them how to do it. :D

HEHE. I would not be overly concerned since they have something in writing. At least we know they are going to do it and are not speculating like Motorola Q owners wondering if they are getting Windows Mobile 6 or not.

This is a good time to use the Menu Enter trick to manually trigger a software update. (is that correct someone) Are we lookint to trigger "software update"


Did that already. Its obviously not rolling out yet.

Don't panic if you don't see the upgrade on Monday, June 4. My understanding is that the listed date is a start date for the process and that it may take up to 9 or 10 days to cover the entire first wave.


Thanks for the heads up MOXI GUY.

BC

I predict it will be here on June 7. This is the date my Moxi is going back to Charter. Tivo Series 3 arrives today, cablecard install is Thursday :D

I still like my Moxi. Just hope it doesn't croak. If 4.1 ever comes then I will be pleased but I am happy without it regardless.....

I hope I get the update on 6/6 .. my birthday. Man that would be a kickass birthday present :D

I hope I get the update on 6/6 .. my birthday. Man that would be a kickass birthday present :D

I'm in Southern California. Charter called me back (yes you read that correctly) and said the 4.1 is scheduled to released here on July 9.

Yea !!!

Launch Date(s):
June 4th Central Division and Turlock

June 11th in Reno, NV

Remaining markets targeted release date of July 9, 2007

I'm a little bummed, I've got a 500GB $99.99 WD MyBook drive sitting on my desk and I live in TN so it looks like we are not getting the update Monday.

Turlock no way! That is real close to me... I should be getting this update then!

My area is served by the Fond du Lac, WI Charter office and I have been very happy with my MOXI BMC9012, having had it for years with no major issues. My neighbor apparently is having cable installed and I walked over and asked the tech when/if Charter in this area was going to push the 4.1 firmware upgrade. He informed me that they weren't, and that they aren't even distributing the MOXI box anymore. He stated that over the next year or so, users would be switched to a new DVR. He had no information as to which one other than to say it was a Motorola. Does anyone have any further information about this? Frankly, I'm pretty satisfied with my MOXI other than the inability to add more storage space.


YES!!! Software version 4.1.94LR-P.160450 pushed last night and working GREAT! :) So much for the idiot tech's information!

I live on the east side of the river (Cahokia) and as I was leaving for work this morning at 5:30 am my MOXI was in the process of updating. So, I had to wait if it was 4.1 and guess what.....WOO HOO it was. Guess I'll be getting one of those 500 g drives tonight.

And so it begins. Thanks to Johnvm and wharke for posting. WOO HOO, indeed.

Thanks to all for you for your patience. As I posted earlier, it will take another week or so for the first wave to complete. What I'm hearing is that the rest of Charter will follow in July.

The memo posted by hotshot (http://www.avsforum.com/avs-vb/showthread.php?p=10683650&&#post10683650) on June 1 is a very thorough rundown on the changes from 3.2.

I look forward to reading what you (and your families) think about the upgrade.

MG

And so it begins.

Thanks to all for you for your patience. As I posted earlier, it will take another week or so for the first wave to complete. What I'm hearing is that the rest of Charter will follow in July.

I look forward to reading what you (and your families) think about the upgrade.

MG

AND Thanks to You for braving the slings and arrows to keep us informed!

BC

It was up this morning (I'm in Madison WI). Very impressed so far . . . it's much faster! And it looks like 30-sec skip is enabled! : )

OK. Now that 4.1 is finally here, it is time to seriously discuss hard drives. Not necessarilly best price but best function. I understand the requirements USB 2.0, 7200 RPM etc.

I was looking at a Western Digital 500gb drive online but all the write up's indicate that the drive also has an auto power down/up feature where it can take between 10 to 30 seconds to completely power up.

How will this effect reliable recording? Anyone have experience with this or recommendations on a better drive. For me, saving $20 - $40 is not my first priority.

TIA

And so it begins. Thanks to Johnvm and wharke for posting. WOO HOO, indeed.

Thanks to all for you for your patience. As I posted earlier, it will take another week or so for the first wave to complete. What I'm hearing is that the rest of Charter will follow in July.

The memo posted by hotshot (http://www.avsforum.com/avs-vb/showthread.php?p=10683650&&#post10683650) on June 1 is a very thorough rundown on the changes from 3.2.

I look forward to reading what you (and your families) think about the upgrade.

MG

My box typically reboots every Thursday. Does a cable company wait for that or is there a manual switch that some one pushes? just curious.

Since I'm out of town I'm monitoring with my sling box. I'm so geeky I plugged in hard drive before I left to see if I could could do this from afar. :p
pwsher

Is it bad that, though I just got to work, I want to sneak out and head home just to see 4.1?

My box typically reboots every Thursday. Does a cable company wait for that or is there a manual switch that some one pushes? just curious.

Since I'm out of town I'm monitoring with my sling box. I'm so geeky I plugged in hard drive before I left to see if I could could do this from afar. :p
pwsher

I live in Granite City, Il and my box took the 4.1 update last night. I played around with it this morning and the overall speed seemed improved. The video demand was down but the channels were all there. I liked the menu and the ablilty to see how much space you have for recording shows.

Is it bad that, though I just got to work, I want to sneak out and head home just to see 4.1?

I heard that, same here heh :D. When I left for work at 6:30 this morning, I didn't have the update yet (Freeburg, IL .. east of St. Louis).

My box typically reboots every Thursday. Does a cable company wait for that or is there a manual switch that some one pushes? just curious.

Unless I am confused, the Moxi updates every night - not just once a week. It updates the programming guide & pushes out any other updates.

I am in Clayton (STL suburb) & did not have the 4.1 update yet as of this morning.

Unless I am confused, the Moxi updates every night - not just once a week. It updates the programming guide & pushes out any other updates.

I am in Clayton (STL suburb) & did not have the 4.1 update yet as of this morning.

If I recall correctly, we received the 3.2 update Early in the morning of a Thursday or Friday.

BC

OK. Now that 4.1 is finally here, it is time to seriously discuss hard drives. Not necessarilly best price but best function. I understand the requirements USB 2.0, 7200 RPM etc.

I was looking at a Western Digital 500gb drive online but all the write up's indicate that the drive also has an auto power down/up feature where it can take between 10 to 30 seconds to completely power up.

How will this effect reliable recording? Anyone have experience with this or recommendations on a better drive. For me, saving $20 - $40 is not my first priority.

TIA

I've got a pair of WD 500g "Essential" (I think it's called, the basic one) drives connected to my PC. I hear it power down (probably sleep or power saver) occasionally but the power light never goes out unless the PC is off, and I've noticed no delay in moving data to/from it.

If I recall correctly, we received the 3.2 update Early in the morning of a Thursday or Friday.

BC

That may be true, but my point is that the box updates every night. If the update is pushed out by Charter it will happen THAT night, not later in the week. Someone please correct me if I'm wrong.

The update is being spread over 8 days. By day 10 all boxes in the areas receiving the update should have the new release.

Anyone already have an external drive working with 4.1? I'm interested to hear if anyone has any trouble with models that incorporate a sleep mode after a period of inactivity.

Would there ever be inactivity though? I mean, Moxi is always recording (live buffer). So the hard drive should never really spin down to a point where there is no activity.

the buffer is reserved on the main HD within the unit.

That's why if you have been watching an HD channel all day, like a football game, then try and record something, you get the not enough space message.

The buffer is taking up too much space. Change to an analog channel, and that message would go away.

I've got a pair of WD 500g "Essential" (I think it's called, the basic one) drives connected to my PC. I hear it power down (probably sleep or power saver) occasionally but the power light never goes out unless the PC is off, and I've noticed no delay in moving data to/from it.

Can't believe the day has finally come. I just purchased a WD 1 TB external from Dell for $399 (incl tax). Should arrive in 3-5 days. I'll let everyone know how it works.

Glad to see some Charter areas are finally getting 4.1. Surprised ST. Louis wasn't the first one. My impatience has made me decide to try to force an update to find out if its ready to go here (I know its probably not but hey, if I can get it sooner I have to try).

If your not in Missouri or Nevada you wont get the update this go around.

Way to many internal politics to go into here....but be patient.

Illinois is getting it this round also (st. louis metro area that is).

That may be true, but my point is that the box updates every night. If the update is pushed out by Charter it will happen THAT night, not later in the week. Someone please correct me if I'm wrong.

I have seen logs of various updates, most are Programing Guides and fewer are
the "software" updates and they all happen at night.

Whether it is every night I don't recall.
I agree that if here is an update pushed fron the H.E. it happens.

So like you say the box probably 'checks' for updates every night and if there is one available then a new log entry appears.

I vaugely remember a discussion about software update timimg.
It centered around why the updates seemed to occur Monday or Thursday.

Anyone else recall this?



BC

Anyone already have an external drive working with 4.1? I'm interested to hear if anyone has any trouble with models that incorporate a sleep mode after a period of inactivity.

I have a 500gb external drive connected to my Moxi for a couple of months now. It does spin down. I know this because sometimes when I attempt to watch a recorded show it will pause for a few seconds, I hear the drive spin up and then the show starts playing. It doesn't seem to cause any issue with the recording of the show, at least none that I have noticed.
The one thing I would look for, especially if you are in an area prone to power outages, is a drive that automatically powers back up after a power interruption. Mine does not, so I need to remember after a power outage to go down and push the power button on the external drive. This can cause a big problem, since when the external drive is not power up you only have the internal drive available. If something is set to record it may delete something prematurely on the internal drive to make room since the external is no longer available. Since my area doesn't have many power outages at all, it is just a minor nuisance for me.

I went home at lunch and hooked up a Western Digital Mybook Essential Edition 500mb drive. Here's how it went:

Plugged in the drive, waited several minutes- no messages, external drive card doesn't say anything.

I powered off/on the drive

A message came up saying this drive is not compatible with Moxi- check Digeo for supported drives. This was odd as it is a 7200 USB 2.0 with a large cache???

I checked the Moxi website for 'supported drives' and didn't find any, but it suggested I reset the box if it wasn't working.

I restarted Moxi

After it came back up- it said new device detected, and said I had to format, so I selected that option- said it could take 5 minutes.

I went upstairs and played Halo for 15 minutes to give it plenty of time...

Came back down- no messages. I checked the new drive usage stat- it was 47% used before I started this and it now displayed 5%

Now I have to decide if I want to go ahead with installing my new Tivo-3 which is still in the box, or to send it back to Amazon... (which is, by the way, the ONLY reason 4.1 was rolled out this week :rolleyes: )

Edit: Entire process including checking the website for help, formatting the drive and playing Halo was 25 minutes.

... (which is, by the way, the ONLY reason 4.1 was rolled out this week :rolleyes: ) Wunder, we all owe you a huge debt for breaking the log jam on the rollout. ;)

(which is, by the way, the ONLY reason 4.1 was rolled out this week :rolleyes: )

Why didn't you switch months ago? We could have been on 4.1 a long time ago?!?!

Why didn't you switch months ago? We could have been on 4.1 a long time ago?!?!

If I could have had a Tivo for $400, I would have :)

On a serious note- for those upgrading the drives- here's how I would do it now:

1) Plug in the drive, turn it on.

2) Immediately restart the Moxi. Hopefully it will be detected.

3) Format the Drive


This should take about 10 minutes start to finish.

How can we tell if the new version 4.1 has been updated? (is there a settings tab or some such?)

Now that Charter people are beginning to get the gift that would never come, us Time Warner people need to start bitching! Which one of us wants to switch to a TiVo Series 3 so the rest of us get the 4.1 update? :p (For those who don't get this reference, read back a few posts.)

-Dan

How can we tell if the new version 4.1 has been updated? (is there a settings tab or some such?)
If the UI stops acting like a pig stuck in molasses, you know you've got it! Seriously though, check the About menu. But believe me, you'll know.

-Dan

How can we tell if the new version 4.1 has been updated? (is there a settings tab or some such?)


Right on the guide, there will be a new window to "switch times"...you cant miss it.


Folks believe me. I am in the know.

There are tons of internal politics, big business lawyering, hardware, and other issues that keep these updates from comming sooner. Charter wants to do right by the most people it can.

Unfortunatley, the home theatre geeks and techies like us are such a small percentage. Resources and money are not devoted to such things.

Folks believe me. I am in the know.

I don't believe you. I am in the no.

Folks believe me. I am in the know.

Hey goblues-

As long as you're in the know, do you know how close we are to getting CBS-HD back in St. Louis? That's the next big item on my Charter wish list now that 4.1 is rolling out.

I came home from work, and discovered that I received the 4.1 upgrade today! I'm located in Sanford Michigan, and am served from the Midland office. It's so much faster I can't believe it! I did a search for a movie, and it brought it up instantly. Before it would hesitate, and take 20-30 seconds, and just drive me nuts. There's a service message that says they enabled external drive support, so I'm also going to be looking for a drive.

Hey goblues-

As long as you're in the know, do you know how close we are to getting CBS-HD back in St. Louis? That's the next big item on my Charter wish list now that 4.1 is rolling out.

Still working on it. But, dont bet on it.

It will be like the ABC HD deal. Just all of the sudden something will change.

It's eraly in the HD game. Nobody wants to cave and join a bad deal that sets pressedence for futre deals.

I will tell you this. The new people involved want to add HD...they know it's an issue.

But, the publics disslike for digital ties up bandwidth. For every 1 analog channel, cable can support 2-3 HD channels.

Most of the public doesnt want a set top box, and cable doesnt want cards becuse of the lack of funtionality (ie 2 way communication = no revenue from PPV)

My picture is intermittantly freezing or breaking up, with no volume. Most times it lasts for 5-20 seconds and then resumes. I'm in St. Louis. I wonder if the new update could cause this?

Can anyone suggest the problem? Do I need a new Moxibox? I hate doing that because I lose my recorded programs.

There are lots and lots of clues. Here are just a few.

1. If you see an envelope icon on the screen, then you have 4.1

2. Look at the little card that pops out to the right of the current program card in the guide. If it says, "Coming Up," then you have 4.1.

3. In the guide, press the next button. If the guide shifts forward by 30 minutes, then you have 4.1.

4. Press OK on any program title to bring up the action menu, use the up and down arrows to scroll through the choices. If you see some new ones that you never had before, then you have 4.1: (new choices are "lock" (for parental controls), "see all times" (to find upcoming broadcasts of a given program).

5. Scroll the horizontal menu. If you see a card for "service messages," then you have 4.1

6. In the menu, press and hold an up arrow. If your jaw drops at the speed, then you have 4.1.

7. Go to "find by title" and press OK. If the search widget shows up in less than two seconds, then you have 4.1.

8. Go to "About Moxi." If you see a card for "Storage and Stats" then you have 4.1.

Awesome! If only there were such guidelines to tell if I might be a redneck...

There are lots and lots of clues. Here are just a few.

1. If you see an envelope icon on the screen, then you have 4.1
This sounds like a routine from Jeff Foxworthy! :p

-Dan

oh my god oh my god!! I have 4.1!!! I guess it got updated last night!!! it is so much faster now, and there is a message about adding a hard drive!! I am in Midland Michigan. Hope you guys get it soon also... the new interface is wonderful!!

So.... what external hard drive have you gotten? I am looking to get one with at least 400+ Gb.... any suggestions?

I had to force a software update in the menu to get 4.1 today. St. Louis Metro area (Troy, IL.). I guess I should have got it last night. Anyway, 4.1 seems great and is very fast so far. The fonts are different and VOD didn't work immediately but seems fine now. The font on the VOD Premium selections seems to have changed for the worse. The HBO, SHOWTIME, STARS, CINEMAX, HOWARD TV menu items have a real faded text font look that is much harder to read. I'm hoping that it is still downloading the VOD meta-data and that will clear up.

Also, can you only move forward in time (by hours and/or 24 hours) in the channel guide through the moxi button menu? I was hoping that I could use those skip, next, prev, replay buttons to skip in time while just using the mini-guide on the lower part of the screen to view upcoming while watching a channel. The time shifting for upcoming shows seems to work great if you hit the moxi button and do it in the channel guide pane but I was hoping to do that on the mini-guide on the bottom of the screen. :(

Overall I'm impressed because of the speed and the external storage.

I just went through all my favorite HD channels and recorded everything I thought I at all may want to watch including several series. Never ONCE did it say some recording may be deleted soon, etc.

4.1 interface is very good. It's not Tivo yet, but it is SUCH a relief to not have to wait 10+ seconds between clicks.

I haven't noticed any additional pixellation or problems. Seems like a solid upgrade.

Sorry to say this, but the Series 3 is going back. Unfortunately, this may mean everyone is going to get reverted to 3.2 sometime in the next week. :p

Got the update this morning in Fond du lac, WI. Awesome speed. I am a old Series2 Tivo user and the speed increase has put the fire out to buy a Series 3. I bought a Western Digital Mybook at noon but have not hooked it up yet. I may take it back if anyone finds the sleep function to be an issue.

Got the update this morning in Fond du lac, WI. Awesome speed. I am a old Series2 Tivo user and the speed increase has put the fire out to buy a Series 3. I bought a Western Digital Mybook at noon but have not hooked it up yet. I may take it back if anyone finds the sleep function to be an issue.

Must be nice living in Wisconsin, you are closer to the green and gold and you have 4.1 software, compared to living in Viking country and no 4.1 yet :)

Must be nice living in Wisconsin, you are closer to the green and gold and you have 4.1 software, compared to living in Viking country and no 4.1 yet :)

Funny you bring up the Packers, Green Bay's FOX channel doesn't allow HD to be rebroadcast over cable, so no MOXI HD for the Pack. I have to watch them with the OTA HD.

It's not all 4.1 nirvana in Wisconsin. Still no upgrade here in Fitchburg :(.

I have had to beg here in East TN to get a second Moxi. They have been here TWICE with the other 160GB Motorola box. The supervisior sub contractor called and said Charter did not want them giving out Moxis anymore, they want to distribute the new HDMI box, but he agreed to bring one tommorrow.

I bought a 500GB last week for 99.00. It was at Office Depot with rebates, but got Best Buy to Pricematch. See http://forums.slickdeals.net/showthread.php?sduid=165415&t=524799&highlight=500gb+My+Book+Essential+Edition


I suggest signing up for deal alerts with the keyworks external hard @ http://forums.slickdeals.net/dealalerts.php?do=viewdealalerts

Must be nice living in Wisconsin, you are closer to the green and gold and you have 4.1 software, compared to living in Viking country and no 4.1 yet :)

I live in Willmar MN and had to force the update through yesterday morning, but I have it and love it.

I have had to beg here in East TN to get a second Moxi. They have been here TWICE with the other 160GB Motorola box. The supervisior sub contractor called and said Charter did not want them giving out Moxis anymore, they want to distribute the new HDMI box, but he agreed to bring one tommorrow.


I replaced and older MOTO HD box with the new MOTO DVR for my second TV.
I don't like the interface.
With thoughts of 4.1 ALMOST here, I called the local office yesterday requesting
a swap out with a MOXI.
All the MOXI's they have left are in poor shape but they will look for one.

That will give me 2 MOXI's in the house.

My wife PREFERs the MOXI interface as well..

BC

4.1 looks good so far.
I'll be shopping for a new external drive SOON.

It was running when I got home last night in Grand Haven, Michigan.

It's not all 4.1 nirvana in Wisconsin. Still no upgrade here in Fitchburg :(.

I agree. I'm in Stoughton and no upgrade yet here either! :( Tried to trigger the update last night with no luck and checked again this morning. Still nothing.

Hey goblues-

As long as you're in the know, do you know how close we are to getting CBS-HD back in St. Louis? That's the next big item on my Charter wish list now that 4.1 is rolling out.

I know it depends on your TV, but I am able to get CBS-HD if I just switch to my old circa 70s rabbit ears as a video input. You lose all of the Moxi functionality, but you can watch CBS HD for free.

I agree. I'm in Stoughton and no upgrade yet here either! :( Tried to trigger the update last night with no luck and checked again this morning. Still nothing.

Well at least I know I'm not alone :D. For those that have successfully triggered an update, what did you do after checking that trigger in the GUI? Just reset the box?

Well at least I know I'm not alone :D. For those that have successfully triggered an update, what did you do after checking that trigger in the GUI? Just reset the box?


After you check the trigger software updates, you don't have to do anything. It will download the current software that is available (hopefully 4.1) and then it will reset itself automatically. After the reset check you moxi interface, you will be able to tell if you have the 4.1 version.

I agree. I'm in Stoughton and no upgrade yet here either! :( Tried to trigger the update last night with no luck and checked again this morning. Still nothing.

The 4.1 update hasn't hit Middleton, WI yet either. The trigger didn't help.
I guess we just have to wait until they flag out unit ID's for the upgrade.

The 4.1 update hasn't hit Middleton, WI yet either. The trigger didn't help.
I guess we just have to wait until they flag out unit ID's for the upgrade.

I have 4.1 in St Charles, MO

Using 500 Gb drive I went from 56% full to 12% Ye ha!!!

4.1 up and running. What a pleasant surprise. Very nice interface. It will be nice to add some extra storage space.

An important point to remember.....

Your external HDD is tied to your specific Moxi. So if your Moxi dies you have no means of viewing your stored programming. It will not play on a replacement Moxi. Just keep that in mind.

Otherwise...........ENJOY!!!

It's not all 4.1 nirvana in Wisconsin. Still no upgrade here in Fitchburg :(.

Interesting- sounds like a lot of us in the Madison area received it but not 100% yet. I'll bet you have it in the next few days.

will a hard drive with a 16mb buffer work also? I know they said it has to be 8mb buffer and I am wondering if that is just the minimun spec and it will accept one with a larger buffer. This is the one I am looking at:

http://www.zipzoomfly.com/jsp/ProductDetail.jsp?ProductCode=101258-15

will a hard drive with a 16mb buffer work also? I know they said it has to be 8mb buffer and I am wondering if that is just the minimun spec and it will accept one with a larger buffer. This is the one I am looking at:

The higher buffer won't hinder the performance...it is a minimum spec. Now that doesn't necessarily mean that the HDD will work but I don't see you having any problems with a WD HDD of that caliber.

The higher buffer won't hinder the performance...it is a minimum spec. Now that doesn't necessarily mean that the HDD will work but I don't see you having any problems with a WD HDD of that caliber. Agreed. There's no harm to having a bigger buffer. In fact, it might even help by providing more safety margin against glitches. The Moxi team has tested the 8 MB buffer and found that performance is fine.

I just got 4.1 in Oxford,MI. Must have happened overnight because I reset at about 10PM and it was still 3.x

Just a reminder. Triggering an update won't get you the software unless you are already scheduled for it. Moxi checks every night for new software (in the wee hours). At best you'll get a few hours advantage by manually triggering.

Just a reminder. Triggering an update won't get you the software unless you are already scheduled for it. Moxi checks every night for new software (in the wee hours). At best you'll get a few hours advantage by manually triggering.


4.1 South of Atlanta is at hand per previous posts.
Just had to TRY a manual update this morning. :D
And like you said, no 4.1!

BC

I have a friend that works in IT and does some beta testing for different products. One product he recieved recently was a Data Robotics Drobo storage robot. http://www.drobo.com/products.aspx Basically it has 4 slots to put in Sata I or Sata II hdds. It will show up to 2 TB as a single drive. (the 2 TB max is for a windows machine). It does perform a RAID 5 on the HDD so you don't get maximum HDD space out of you HDDs. Were guessing that 4 750 gb hdds would put it at 2 TB. But if you have a HDD that goes bad you can swap it out with a new one and you wouldn't lose any data.

He hasn't been able to test it out on the Moxi yet (We live 5 blocks apart but I have 4.1 and he still has 3.2) Once he gets 4.1 we are definately going to be testing it out and seeing if it works. It is a little spendy at $500 right now... but it is a very new product, and I see the price coming down soon. To max it out at 2 TB is pretty spendy right now $500 for the Drobo and $960 for the 4-750 GB Seagate hdd.

MoxiGuy,

Was there any thought about enabling the prev,next,replay, skip buttons for time-shifting in the mini-guide on the bottom of the screen so we could view upcoming shows that way. That would be great instead of going into the main channel guide through the moxi menu.

I got 4.1 last night, and now my Logitech Harmony remote isn't working right. It will accept some of the button presses but not all of them. Does anyone know if you need to increase or decrease the delay on the remote to get it to work better with the Moxi. I have to press a button several times before the Moxi gets the signal, and sometimes it doesn't get it at all.

MoxiGuy,
Was there any thought about enabling the prev,next,replay, skip buttons for time-shifting in the mini-guide on the bottom of the screen... I don't know if that was considered. Sounds like a good idea to me. Why don't you post it to the suggestion area on Moxi Community Forums? http://forums.moxi.com

Moxiguy --
Any info you can share on the retail Moxi? It's been almost 6 mos. since the announcement, and next to nothing since.
thx
barry

So the Moxi boxes are getting 4.1 now on Charter! Cool! :) Can someone tell me if Charter does or does not have the Moxi Mate/9022 units? Or is it only in certain regions? I've tried to get this info from Charter CSR's, but they usually dont have a clue what I am asking about.

How much external drive space can you add? I saw where something was stated to hookup the USB drive to 'one of the rear USB ports'. So can you put multiple drives on? a hub with many drives?

And most importantly, if we see SDV come to charter, I assume the Moxi can handle it just fine? This would probably be the only HD DVR solution that would fully work after SDV right, since the S3 Tivo (or any CC device) wont be able to do SDV. Also, with Charter going to digital simulcast later, will the Moxi pickup and record the digital versions of the analog channels, instead of recording the analog channel?

I've never used a Moxi, so if anyone can give some semi-unbiased opionin here, how does it really compare with a S3 Tivo? I know I would lose the ability to record ATSC channels. But beyond that, how good are the Moxi menus and GUI compared to other DVR's (I've used S1, S2, S3 Tivo, DirecTivo, Dish 622).

Can someone tell me if Charter does or does not have the Moxi Mate/9022 units? Or is it only in certain regions?
Certain regions, VERY LIMITED like St Louis for example.

How much external drive space can you add? I saw where something was stated to hookup the USB drive to 'one of the rear USB ports'. So can you put multiple drives on? a hub with many drives?

2TB if my memory serves correctly.

I just got my second moxi DVR, I think it was only 3.95 for an additional DVR too unless the lady told me wrong at the office!

Just a reminder. Triggering an update won't get you the software unless you are already scheduled for it. Moxi checks every night for new software (in the wee hours). At best you'll get a few hours advantage by manually triggering.


Here in Alpena MI, this morning there was no 4.1 so I initiated a trigger, took my shower, and Voila!!...4.1 was there.
Since I had a 500gig Maxtor still in shrink wrap in anticipation since January, I plugged it up and formatted as prompted. Works seemlessly!! No reboots necessary.
I be a happy dude!!

I just got my second DVR, I think it was only 3.95 for an additional DVR too unless the lady told me wrong at the office!

Thats good

Have you heard when 4.1 will deploy in the SE?

BC

See http://www.avsforum.com/avs-vb/showthread.php?p=10684026&&#post10684026

See http://www.avsforum.com/avs-vb/showthread.php?p=10684026&&#post10684026

I missed that,

Thanks

BC

Question

When you connect the external drive what happens to the programs you have stored on the Moxi's internal HDD?

When you connect the external drive what happens to the programs you have stored on the Moxi's internal HDD? Nothing. They remain. What you have is a combined storage space that includes the internal drive and the external drive.

Your list of recorded shows should appear exactly the same before you connect the drive and after.

The only difference is that now you have much more capacity and have the ability to schedule and store many more programs.

But as far as the user view is concerned, it's just one long list at RecordedTV.

I got 4.1 last night, and now my Logitech Harmony remote isn't working right. It will accept some of the button presses but not all of them. Does anyone know if you need to increase or decrease the delay on the remote to get it to work better with the Moxi. I have to press a button several times before the Moxi gets the signal, and sometimes it doesn't get it at all.
There's some "timing" settings that you might want to fiddle with, in the Harmony Setup web pages. I don't remember what they're called or where to find them, but they're there somewhere. My guess is that this will solve your issues. Let us know what you find out. If TW ever releases 4.1, I'll want to know. :o

-Dan

I just got my second moxi DVR, I think it was only 3.95 for an additional DVR too unless the lady told me wrong at the office!

I beleive you're billed again at $6.85 for the digital video recorder and $11.98 for the DVR service. You're never sure with the Charter roulette wheel of pricing.

Nothing. They remain. What you have is a combined storage space that includes the internal drive and the external drive.

Your list of recorded shows should appear exactly the same before you connect the drive and after.

The only difference is that now you have much more capacity and have the ability to schedule and store many more programs.

But as far as the user view is concerned, it's just one long list at RecordedTV.

Thanks for the reply.
It was worth the wait for 4.1.

Just triggered an update and 4.1 downloaded.

I thought I had read somewhere that if you had a bunch of the same show recorded that they would only show the title of the program, then when you went to it, it would expand on all the episodes of the program that were recorded.

Am I imagining things?

Just triggered an update and 4.1 downloaded.

I thought I had read somewhere that if you had a bunch of the same show recorded that they would only show the title of the program, then when you went to it, it would expand on all the episodes of the program that were recorded.

Am I imagining things?


I remember hearing that feature, but then I believe that did not make it under 4.1 so its in the next update.

I remember hearing that feature, but then I believe that did not make it under 4.1 so its in the next update.

D@mn! The kids have all kinds of crap that make that list WAY too long.

Just triggered an update and 4.1 downloaded.

I thought I had read somewhere that if you had a bunch of the same show recorded that they would only show the title of the program, then when you went to it, it would expand on all the episodes of the program that were recorded.

Am I imagining things?

How long does the screen stay stuck on the "trigger has started software update" page before something happens? I just got home from work & am hoping that my new toy is ready to download so I am seing if the update is in the system.

I got a WD hdd at BestBuy for $150, is currently on sale, one of the best (and the cheapest) I have seen it in any store, even online. It is a 500Gb drive, 7200 rpm with a 16M cache:

http://www.bestbuy.com/site/olspage.jsp?skuId=8188052&type=product&productCategoryId=pcmcat107700050005&id=1164155963918

I just pluged it into the back of the Moxi, it detected and formated. After like 5 minutes it said it was done. My usage number went down from 80% to 9%... nice!!

Loving 4.1 so far.

Just updated to 4.1 today in Brighton, MI. So far I am impressed by the speed looking at picking up a 500GB drive now.

Just received 4.1 in Gaylord. Svc is from Traverse head end. Charter will also be adding some HD channels and some HD VOD content in the very near future. Our area is also going to be rolling out simultrans soon.

This is getting pathetic, how long must we sit here and wait for Charter to release 5.2.....

Just wanted to be the first to complain....4.1 looks great got it tonight.

I think I'm getting 4.1 right now (Rochester, MN) -- I triggered an update earlier tonight and my Moxi just initiated a reboot. We'll see in a few minutes...

Edit: Yep it's here. We have a bunch of new options (like the jukebox & photo gallery). I haven't explored any more than that yet.

I think I'm getting 4.1 right now (Rochester, MN) -- I triggered an update earlier tonight and my Moxi just initiated a reboot. We'll see in a few minutes...

Edit: Yep it's here. We have a bunch of new options (like the jukebox & photo gallery). I haven't explored any more than that yet.

Hmm, makes me wonder how they are deploying this, seeing people from everywhere getting it but not necessarily everone in even a given system (this would have seemed the time it would happen for me since this is when my box gets rebooted automatically) Even forcing the trigger does nothing so I have no idea how they are doing this, it must be based on box ID or something and done through some central distribution server, with nothing to do with where you are located.

I've been waiting since December like everyone else.
Everyone's info has been helpful - I thought I would add:
Wednseday evening I tried to trigger an update, nothing happened... so I unplugged my Moxi and when it powered back up....TADAAAAA....4.1!! I then connected my WD 250GB HD which was detected and installed effortlessly in under 2 minutes. I am in the Fenton, MI area.

Just got my update last night so poked around on it this morning. The speed difference is a nice improvement and its a shame it took so long to get an interface to respond at normal speeds. I love that I now have control over the skip button so maybe I can now cut down on the amount of times I have fast forwarded too much during commercials... Now to just shop around and the best price for an external drive. I know it needs USB2, but I want to make sure it has firewire or eSATA to increases chances of working with a future DVR as well.

-Phatty

One other thing I noticed last night with 4.1 is that it now buffers both your current channel, and the last channel you were watching. So last night I was able to flip between the hockey game and baseball game and was still able to rewind and catch what I'd missed!! Under 3.2, it would only do that if you were recording the previous channel. Nice improvement!

I've been waiting since December like everyone else.
Everyone's info has been helpful - I thought I would add:
Wednseday evening I tried to trigger an update, nothing happened... so I unplugged my Moxi and when it powered back up....TADAAAAA....4.1!! I then connected my WD 250GB HD which was detected and installed effortlessly in under 2 minutes. I am in the Fenton, MI area.

I've tried both ... still nothing in the 63119

One other thing I noticed last night with 4.1 is that it now buffers both your current channel, and the last channel you were watching. So last night I was able to flip between the hockey game and baseball game and was still able to rewind and catch what I'd missed!! Moxi will buffer both tuners. So if it happens that you have hockey on one tuner and baseball on the other, you'll get the ability to buffer both games. Hitting the jump button will switch tuners.

But usually when you change the channel, you wind up with the new channel on the same tuner as the old channel. It's just a single tuner switching to a new channel. In that case, you still lose the buffer when you jump between channels.

The only way to ensure that Moxi is assigning each game to a separate tuner is to pin down one of the tuners by starting a recording. That forces Moxi to use the second tuner for the second game.

BTW: once you have the games split onto two tuners, you can go ahead and stop the recording. You can even delete it.

Of course, if you happen to have a movie or a sitcom recording in the background, it won't be possible to assign that tuner to one of your games.

I've tried both ... still nothing in the 63119
@Macleod

I am in 63119 and received the update yesterday. It was switch when I turned it on after work. Hooked up the ext. hdd and am good to go.

Jake

@Macleod

I am in 63119 and received the update yesterday. It was switch when I turned it on after work. Hooked up the ext. hdd and am good to go.

Jake

Well that sucks! (for me, not you hehe)

Sweet... received the update on my Moxi in Madison, WI last night (SouthEast corner). I love the responsiveness of the guide and setting up an external harddrive took about 2 minutes. The wait was too long, but that doesn't seem to matter much now that it's here.

Due to the fact that the drive is constantly buffering content, does it make sense to switch to an analog station (to reduce the amount of byte writes) before turning off your tv thus reducing wear on the drive?

I would think it would be better to switch to a standard def DIGITAL channel instead of analog. Analog channels will no doubt have to be encoded into MPEG2 internally, and that will most likely be a larger size than a broadcasted SD Digital channel. But at the end of the day, I dont think it makes a hill of beans difference with the way hard drives are today.

Will the 4.1 update enable the HDMI output in the Moxibox?

:D 4.1 is now up and running in Fitchburg, WI after I triggered an update. Didn't think the trigger did anything and then it rebooted after a few minutes and installed the new firmware.

Stoughton and Middleton, you guys might want to give it another try.

SlickDeals.net posted a 10% off coupon from BestBuy that's good for external hard drives:
http://www.slickdeals.net/?pno=9646&lno=1&afsrc=1

Will the 4.1 update enable the HDMI output in the Moxibox? This is a hardware issue, not a software issue. The current Moxi box has a DVI output port, not an HDMI. (The upcoming next gen boxes will have HDMI). The key advantage of HDMI over DVI is that it carries both sound and picture. DVI is only for picture, so you need an additional connector for audio.

DVI is enabled in 4.1.

Newer TVs have HDMI input ports. So to use HDMI with the current Moxi you will need an adapter with DVI on one end and HDMI on the other. The adapter will let you use digital output for picture. You'll still need a separate cable for audio.

BTW... all things being equal, I'd recommend sticking with component.

Moxiguy --
Any info you can share on the retail Moxi? It's been almost 6 mos. since the announcement, and next to nothing since.
thx
barry There's not a lot more news to talk about yet, so I'll just review the basics. Digeo is planning two flavors of retail products:

One is based on an AMD Home Cinema reference design. The key hardware features are a built in 5.1 channel home theatre amp and built-in DVD/CD player. Basically, with this model you just add a display and speakers and you have a complete home theatre. This model will have OTA tuners and will also get clear QAM channels from cable. (Those are the channels that don't have encryption on them.)

The other model is a CableCARD model. The key hardware feature is that it's multi-room. There will be a main unit and a new digital Moxi Mate. (Unlike the first generation Moxi Mate, the digital Moxi Mate will deliver HDTV in the second room).

Pricing and full feature sets have not yet been announced.

One cool new feature is web-based remote scheduling. Unlike TiVo's version of this feature, Moxi will provide real time conflict resolution.

Because these retail models are intended for HD only, the U-I has been revised to take advantage of the higher resolution and wider screen.

Another advantage of the retail products is that all of the Moxi software features will be fully enabled on all systems.

Stay tuned.

Hmm, makes me wonder how they are deploying this, seeing people from everywhere getting it but not necessarily everone in even a given system (this would have seemed the time it would happen for me since this is when my box gets rebooted automatically) Even forcing the trigger does nothing so I have no idea how they are doing this, it must be based on box ID or something and done through some central distribution server, with nothing to do with where you are located.

Guess all I had to do was question the mystery of how this is getting distributed to get the update :) Bizarre how the automatic system reboot in the wee hours of the morning did not provide the update, but I get up and check it now and magically have it :)

Unbelievable how fast the navigation is. I knew it was going to be improved, but this is not what I was expecting (basically instantaneous response bringing up menus, fast rolling, etc).

Plugged in external drive, now have 5% storage used :)

Dumb weather alerts keep going off. Since I know this can screw up what is recording is there anyway to say I don't want these breaking in, I don't care if there are thunderstorm watches in the region :)

96.00 WD 500GB External Drive http://forums.slickdeals.net/showthread.php?t=533106

96.00 WD 500GB External Drive http://forums.slickdeals.net/showthread.php?t=533106

heh, i just saw that .. was going to post it :D

Has anyone confirmed this drive working correctly? Does the spin down affect recording?

The other model is a CableCARD model. The key hardware feature is that it's multi-room. There will be a main unit and a new digital Moxi Mate. (Unlike the first generation Moxi Mate, the digital Moxi Mate will deliver HDTV in the second room).

One cool new feature is web-based remote scheduling. Unlike TiVo's version of this feature, Moxi will provide real time conflict resolution.

Because these retail models are intended for HD only, the U-I has been revised to take advantage of the higher resolution and wider screen.

A few questions.. On a cable card model, we would still be susceptable to loss of channels due to SDV correct? I know the S3 tivo has this issue, but didnt know if there was anything special about consumer Moxi units that might be able to get around this, but I am guessing not.

The real time conflict resolution over web sounds cool!

Regarding the new UI designed for HD screens, and never having had the opportunity to see the current UI on an HD screen, can you comment how it currently looks? Are the menus displayed in a 4:3 frame or something? Or appear 'stretched' on 16:9 screens? Just curious, because while I would like to have a consumer version, the likelihood that SDV will rear its ugly head makes me still have to consider the Charter version.

Has anyone confirmed this drive working correctly? Does the spin down affect recording?

I've been running with it for a day now, and I'm sure some of my content is on it, but I don't think there's a way to tell which programs... From what I can tell so far, everything has recorded fine.

:D 4.1 is now up and running in Fitchburg, WI after I triggered an update. Didn't think the trigger did anything and then it rebooted after a few minutes and installed the new firmware.

Stoughton and Middleton, you guys might want to give it another try.

It's up and running in Middleton this morning. WOW, what a difference.


Now, when will Moxi start making boxes for the cable companies again to make up for the current shortage?

I've been running with it for a day now, and I'm sure some of my content is on it, but I don't think there's a way to tell which programs... From what I can tell so far, everything has recorded fine.

Thanks, good to hear. I grabbed one, hopefully it all works out well. I had a 400gb ready to go on when I actually get v4.1, but I think I'm going to just throw that in my computer.

96.00 WD 500GB External Drive http://forums.slickdeals.net/showthread.php?t=533106

Thanks for the heads up!

Only $103 with sales tax (free shipping).

Been trying to trigger an update on my moxi to see if I can't get 4.1 but the box never reboots it just sits at the update started screen for hours (Left if cause I had to leave the house) when I manualy reboot it still has 3.2 and says last time I updated was in april. Any ideas? I'm in Michigan and I saw several people who I believe are on my head end with it already. Thanks

Well that sucks! (for me, not you hehe)


yea! It finally updated today. Very nice :)

I'm not sure I like the "change time slot" thing ... I was under the impression the new menu would expand all channels on the screen -- for me its just as easy to scroll around like times of old to see whats on, I mean each channel expands time anyhow. Oh well.

The 30 second skip ... thank god!

Been trying to trigger an update on my moxi to see if I can't get 4.1 but the box never reboots it just sits at the update started screen for hours (Left if cause I had to leave the house) when I manualy reboot it still has 3.2 and says last time I updated was in april. Any ideas? I'm in Michigan and I saw several people who I believe are on my head end with it already. Thanks
You don't have to leave it on the "update started" screen. You can switch back to programming and it will then reboot if it actually receives an update and has reached that point in the upgrade process. The updates appear to be rolling through specific areas so just keep your fingers crossed that you're up soon.