:D 4.1 is now up and running in Fitchburg, WI after I triggered an update. Didn't think the trigger did anything and then it rebooted after a few minutes and installed the new firmware.

Stoughton and Middleton, you guys might want to give it another try.

Yep. Here in Stoughton too! Verified it this morning. Ordered an external hard drive this afternoon! :D

The roll out is not going hub by hub or headend by headend. What I mean is, I work for Charter and so does my roommate. There are 2 moxi's in this house on separate accounts. I triggered my Update last night and was good to go. But my roommates Moxi is still 3.2 with several software triggers and a power unplug reset. So be patient it will happen. Can't wait to get enough dough to by a HD and then record a lot more in HD.

yea! It finally updated today. Very nice :)

I'm not sure I like the "change time slot" thing ... I was under the impression the new menu would expand all channels on the screen -- for me its just as easy to scroll around like times of old to see whats on, I mean each channel expands time anyhow. Oh well.

The 30 second skip ... thank god!

Does the 30 second skip actually work? I changed mine and then played something i recorded and it still did 15 minutes. Do you have to reboot for the change to take effect or is this somehow stored with the program and will only work with newly recorded programs?

Does the 30 second skip actually work? I changed mine and then played something i recorded and it still did 15 minutes. Be sure you're pressing the skip button, not the next button. When you're watching full screen, you can use next and back to move by 15-minute jumps. Very useful in moving quickly through a program.

The skip button should move by whatever you set it to. (Default is 15 minutes, but you have other choices in settings.)

Be sure you're pressing the skip button, not the next button. When you're watching full screen, you can use forward and back to move by 15-minute jumps. Very useful in moving quickly through a program.

The skip button should move by whatever you set it to. (Default is 15 minutes, but you have other choices in settings.)

I thought I was pushing skip, but you are correct, i was pushing next :)

Odd, when you use a remote for so long you don't even look at the buttons anymore. Guess I have been pushing the wrong button all this time :)

Sweet - my box in Madison was updated today. This new software version is SoOOO much better!! Now it doesn't take 10 seconds between each navigation step :)

Nothing. They remain. What you have is a combined storage space that includes the internal drive and the external drive.

Your list of recorded shows should appear exactly the same before you connect the drive and after.

The only difference is that now you have much more capacity and have the ability to schedule and store many more programs.

But as far as the user view is concerned, it's just one long list at RecordedTV.

So is there an option to decide what drive to record to? Can I record to the external, and then connect the drive to a PC and minipulate it? Or is whatever recorded done so in come proprietary, encrypted format? :)

So is there an option to decide what drive to record to? Can I record to the external, and then connect the drive to a PC and minipulate it? Or is whatever recorded done so in come proprietary, encrypted format? :) The external drive is treated as though it was just an expansion of the internal drive. Programs have the same encryption. The contents of the external drive can only be read by the Moxi unit that last initialized it.

I thought I was pushing skip, but you are correct, i was pushing next ... In 3.2, for Charter customers, both skip and next do the same thing (jump 15 minutes). So, it didn't really matter which one you pushed. In 4.2, you get to select the skip interval.

Can't believe the day has finally come. I just purchased a WD 1 TB external from Dell for $399 (incl tax). Should arrive in 3-5 days. I'll let everyone know how it works.

UPDATE: Got my WD Mybook 1TB drive today. Plugged it in and the Moxi immediately prompted me with Format or Close. The format took about 2 minutes. My drive usage went from 99% used to 4% used.

Just curious, has anyone tried plugging in a second external drive to the other USB port? If not, does anyone know if that would work?

Just curious, has anyone tried plugging in a second external drive to the other USB port? If not, does anyone know if that would work?
I think MoxiGuy said only one external drive is supported.

I have a Moxi 9012 on Charter (Athens, GA), and I'd like to use the built-in cable modem for my internet. (My mother's cable modem died, and I'd just as soon give her mine than have her buy another one. I assume that a standard Linksys cable modem will work on her Comcast service.)

The Charter tech support people insisted that it didn't have a cable modem built in, despite it clearly being listed in the feature set. (And what's that ethernet port back there for, otherwise?)

Can anyone shed some light on how I could use my Moxi box as my cable modem for a couple months?

DS-21,

Yes, the Moxi has a cable modem inside it. But as far as I know it is not usable by anything outside of the Moxi itself. The Ethernet port is for possible future capabilities on a home network, not for sharing the cable modem service.

I could be wrong though. :P

I think MoxiGuy said only one external drive is supported.

Correct, it only supports 1 external drive at a time. However, if your drive gets full and you need more space, you can remove that drive (following the moxi instructions for removal), and install a new external drive. So you get the additional space, but you just can't access them at the same time.

Hey guys i bought a Venus T4U for my computer awhile back ( basically its an IDE enclosure with slots for 4 IDE HardDrives ) with a few dip switches on the back to either merges the hard drives or keep them seperate. when merged the computer recognizes the USB connection as ONE very large Hard Drive with no additional software required... that being said there shouldnt be any reason why it wouldnt work for the Moxi as well. you could easily make +2TB of recording space with this unit. im going to order up another Venus T4U and 4 500GB IDEs and give it a shot itll be a few weeks before i get the money togather but i will keep ya'll updated...

Also wanting to know if there is a way or will be a way to organize the recorded content into " Folders "... i mean with 2 TB of recorded shows thats going to be one heck of a list...


Any input would be appreicated thanks!

Hey Moxi Guy,

On the new Storage & Stats meter, is that strictly a measure of already recorded shows? or does it factor in shows scheduled to record also?

Got the update night before last - great improvement, and finally get to use the external drive that's been attached for months!

One question though - PC Link/Jukebox doesn't show up. does anyone with Charter see this?

Ned

This is a hardware issue, not a software issue. The current Moxi box has a DVI output port, not an HDMI. (The upcoming next gen boxes will have HDMI). The key advantage of HDMI over DVI is that it carries both sound and picture. DVI is only for picture, so you need an additional connector for audio.

DVI is enabled in 4.1.

Newer TVs have HDMI input ports. So to use HDMI with the current Moxi you will need an adapter with DVI on one end and HDMI on the other. The adapter will let you use digital output for picture. You'll still need a separate cable for audio.

BTW... all things being equal, I'd recommend sticking with component.

I'm curious, why do you recommend sticking with component?

I'm curious, why do you recommend sticking with component?
I tried a DVI-HDMI cable, and found that there was a noticeable delay when switching channels. The picture quality didn't improve at all, so I went back to component.

I use DVI-DVI and ave no problems. Only time tehre is a delay is when switching between resolutions and that's just a TV thing.

I tried a DVI-HDMI cable, and found that there was a noticeable delay when switching channels. The picture quality didn't improve at all, so I went back to component.

DVI is slower for me changing channels too. If there is a difference in quality, it isnt noticeable. I stuck with DVI because my TV was full on the component inputs. I just suffer on the slightly slower channel changes (mainly going from HD to SD channels).

I'm curious, why do you recommend sticking with component? As Jaws and drwtsn32 have reported, most people see no difference in the picture quality between component and DVI/HDMI. But HDMI and DVI have a copy protection protocol (known as HDCP) that occasionally causes a delay while your TV convinces your Moxi that it's only a display and not some device or network that might copy or retransmit the signal. This negotiation is known as a handshake--although it involves neither hands nor shaking. I guess it's a metaphor. Component, which uses actually an analog signal (actually a combination of three analog signals) has no handshake and imposes no delays.

On the new Storage & Stats meter, is that strictly a measure of already recorded shows? or does it factor in shows scheduled to record also?The storage meter shows you what's currently recorded as a percentage of total capacity for recordings. As you use it, you'll see that it doesn't change when you schedule a program--only when a program is actually recorded or deleted.

By the way, Storage & Stats also gives you information on what software version you have and when your last updates occured. You used to have to use the secret handshake to get into the diagnostic screens to find this information.

The external drive is treated as though it was just an expansion of the internal drive.
Just to avoid any confusion, shows are either recorded to the external drive, or the internal drive, but they are never split across drives, right?

Also, is there any way to force the recording to go to the external drive, or any way to move it there? In case someone wanted to unplug the drive and keep it for later.

Which also makes me wonder if you could clone the drive, just to make sure you never lost some special show. I'm thinking about things like the 1988 World Series game 1 (Gibson's home run), which I had on tape until someone recorded over it. (I was there, so reliving it on tape was truly something special.) If I had something like that recorded on an external HD, I might want to make a clone of it just for safe-keeping. Possible?

-Dan

Just to avoid any confusion, shows are either recorded to the external drive, or the internal drive, but they are never split across drives, right?

Also, is there any way to force the recording to go to the external drive, or any way to move it there? In case someone wanted to unplug the drive and keep it for later.

Which also makes me wonder if you could clone the drive, just to make sure you never lost some special show. I'm thinking about things like the 1988 World Series game 1 (Gibson's home run), which I had on tape until someone recorded over it. (I was there, so reliving it on tape was truly something special.) If I had something like that recorded on an external HD, I might want to make a clone of it just for safe-keeping. Possible?

-Dan

I think YouTube is backing up any piece of visual memorabilia ever created

;)

Yes, just as Moxies are finally getting fixed, I traded my Moxie for a Scientific Atlanta 8300DVR yesterday. I had one before and I knew it is far superior to the Moxie, perhaps even a Moxie with 4.1. So when Charter called and said one was available, I jumped on it.

The SA8300 has a bigger hard drive, twice as big as a Moxie I think. It actually powers off and comes on when needed for a recording. It has a dedicated output to a DVD recorder or VCR that is menu driven so that you can transfer recorded programs to your recorder while watching and recording other programs. Most importantly it has a grid-type guide that lets you scroll vertically and horizontally and great speed, even a one day skip. And, it has the capability to attach an external hard drive though I don't know if Charter supports it or not. In sum, it has everything Moxie 4.1 has and more.

Been lurking for a long time looking for information about when the horrendous Moxie would be improved. Glad to see that finally the Moxie will be workable. Maybe I'll go back to a Moxie when it comes out with 5.1. :) I really appreciated all the info I got in this thread. Thanks.

Yes, just as Moxies are finally getting fixed, I traded my Moxie for a Scientific Atlanta 8300DVR yesterday. I had one before and I knew it is far superior to the Moxie, perhaps even a Moxie with 4.1. So when Charter called and said one was available, I jumped on it.

The SA8300 has a bigger hard drive, twice as big as a Moxie I think. It actually powers off and comes on when needed for a recording. It has a dedicated output to a DVD recorder or VCR that is menu driven so that you can transfer recorded programs to your recorder while watching and recording other programs. Most importantly it has a grid-type guide that lets you scroll vertically and horizontally and great speed, even a one day skip. And, it has the capability to attach an external hard drive though I don't know if Charter supports it or not. In sum, it has everything Moxie 4.1 has and more.

Been lurking for a long time looking for information about when the horrendous Moxie would be improved. Glad to see that finally the Moxie will be workable. Maybe I'll go back to a Moxie when it comes out with 5.1. :) I really appreciated all the info I got in this thread. Thanks.

So does Charter give you the option of which DVR to use? I thought I had no choice but to use the Moxi they provide.

I think YouTube is backing up any piece of visual memorabilia ever created

;)

And Pron also? :D

Just to avoid any confusion, shows are either recorded to the external drive, or the internal drive, but they are never split across drives, right?
I'd hate to say never, because there may be some exception out there... but the answer is yes: shows are either on one drive or the other--depending on where there is room.

If you want to force shows onto the external drive, you could jump through a few geeky hoops to do it. Start with no external drive. Fill up your internal drive and mark the shows "keep until I delete." Then plug in the external drive. Where else can the shows go?

But remember--DVRs were never intended for archiving. The content on your external drive is tied to your Moxi unit. And your Moxi unit is tied to your cable company. You can find lots of scenarious where you no longer have access to the content on those drives.

DVRs are great at what they were designed for: giving you control over watching what you want at your convenience. But you should not count on them for archiving.

So does Charter give you the option of which DVR to use? I thought I had no choice but to use the Moxi they provide.

Well, here in Riverside, CA, Charter started out with the SA's, but about a year ago started buying only Moxies. The SA's are out there but you have to wait for one to be turned in. They are in high demand, but they were nice enough to put me on a waiting list.

Yes, just as Moxies are finally getting fixed, I traded my Moxie for a Scientific Atlanta 8300DVR yesterday. I had one before and I knew it is far superior to the Moxie, perhaps even a Moxie with 4.1. So when Charter called and said one was available, I jumped on it.

The SA8300 has a bigger hard drive, twice as big as a Moxie I think. It actually powers off and comes on when needed for a recording. It has a dedicated output to a DVD recorder or VCR that is menu driven so that you can transfer recorded programs to your recorder while watching and recording other programs. Most importantly it has a grid-type guide that lets you scroll vertically and horizontally and great speed, even a one day skip. And, it has the capability to attach an external hard drive though I don't know if Charter supports it or not.

Yeah, sounds like you really know your stuff. :D :D :D I'm a little unclear why something turning itself off is such a big plus, and moving from a box with the external drive enabled to disabled makes no sense (I think). I would say one of the most important things on a DVR is how much space you have. For 100 bucks you can have 580GB of space instead of 160. LOL Enjoy your box that turns off, and has "fast menus"

If I were you I would be getting my Moxi back ASAP before word gets out to lamans about 4.1

Yeah, sounds like you really know your stuff. :D :D :D I'm a little unclear why something turning itself off is such a big plus, and moving from a box with the external drive enabled to disabled makes no sense (I think). I would say one of the most important things on a DVR is how much space you have. For 100 bucks you can have 580GB of space instead of 160. LOL Enjoy your box that turns off, and has "fast menus"

If I were you I would be getting my Moxi back ASAP before word gets out to lamans about 4.1


He's clearly trolling. But I will say, my old DishNet DVR would power off --- its hip to be "green" and save power you know?

Yeah, sounds like you really know your stuff. :D :D :D I'm a little unclear why something turning itself off is such a big plus, and moving from a box with the external drive enabled to disabled makes no sense (I think). I would say one of the most important things on a DVR is how much space you have. For 100 bucks you can have 580GB of space instead of 160. LOL Enjoy your box that turns off, and has "fast menus"

If I were you I would be getting my Moxi back ASAP before word gets out to lamans about 4.1

Actually, I just did some research and found that you can indeed connect an external hard drive to the 8300. No, turning itself off isn't a big deal, but there's just no reason for a hard drive and fan to be spinning 24/7. Being able to navigate a decent guide speedily is a big deal. Being able to seamlessly copy to a dvd recorder is almost a necessity for me and many others.

Being able to navigate a decent guide speedily is a big deal.

Which has been resolved in 4.1 with technology far superior that your SA box.

... that being said there shouldnt be any reason why it wouldnt work for the Moxi as well. you could easily make +2TB of recording space with this unit... I don't think the Linux that Moxi uses will recognize more than two terabytes. Digeo hasn't tested beyond 1 terabyte. So, I can't promise you'll get the results you're hoping for. Thanks for offering to share your results. I'd love to know what you learn. Folders is being considered for future versions of Moxi software, but I have no information on target builds or dates.

Which has been resolved in 4.1 with technology far superior that your SA box.

FAR superior? That's hard to imagine, but I'll take your word for it assuming that you have owned and used both.

FAR superior? That's hard to imagine, but I'll take your word for it assuming that you have owned and used both.


The point is, we're all happy with what we have ... lets not argue :rolleyes:

Wait, FOLDERS??? When does 4.3 roll out???????

:D

Ok, I got v4.1 update, but it's jacked. The hard drive went on fine, but menus are totally messed up.

TV shows do not list, it only shows the station call letter, no upcoming programs. It doesn't even show the grey area to the right on the "channels" list, to show upcoming programs.

I've tried some triggers, but i'm getting failures trying to update stuff now.

I'm on v4.1.94LR-P.160450 .. wondering if maybe the software is incomplete. I'm out of ideas. It doesnt look complete to me. Before when I was missing EPG, at least I'd see a blank grey box, there is no box at all right now.

Also, all my channels were locked directly after the update/reboot .. i manually forced the update. I had to manually unlock all channels.

Any thoughts.

Woohoo, nevermind all. I got another software update. It's all working now!

:D

My Moxi 9022 has frozen three times in the last two days -- display is rapidly flashing.
Happened twice yesterday, then 4.1 downloaded last night (after I tried to manually trigger it and got a failure error).
Just got home from work and it's frozen again. Power cycled, and it's back on.
Doesn't appear to have been a power outage, no other devices/clocks/etc were affected.
I don't have time to mess with Charter today, but does anybody have any idea what might be going on?
thx
barry

My Moxi 9022 has frozen three times in the last two days -- display is rapidly flashing.
Happened twice yesterday, then 4.1 downloaded last night (after I tried to manually trigger it and got a failure error).
Just got home from work and it's frozen again. Power cycled, and it's back on.
Doesn't appear to have been a power outage, no other devices/clocks/etc were affected.
I don't have time to mess with Charter today, but does anybody have any idea what might be going on?
thx
barry

Unfortunately that's what happened to my first one right before it crapped out.

My Moxi 9022 has frozen three times in the last two days -- display is rapidly flashing.
Happened twice yesterday, then 4.1 downloaded last night (after I tried to manually trigger it and got a failure error).
Just got home from work and it's frozen again. Power cycled, and it's back on.
Doesn't appear to have been a power outage, no other devices/clocks/etc were affected.
I don't have time to mess with Charter today, but does anybody have any idea what might be going on?
thx
barry

Mine did the same thing yesterday (got the update the same morning). I unplugged the Moxi & rebooted. It has been fine since. Hopefully, it's just a short-term fluke.

Yeah, sounds like you really know your stuff. :D :D :D I'm a little unclear why something turning itself off is such a big plus, and moving from a box with the external drive enabled to disabled makes no sense (I think). I would say one of the most important things on a DVR is how much space you have. For 100 bucks you can have 580GB of space instead of 160. LOL Enjoy your box that turns off, and has "fast menus"

If I were you I would be getting my Moxi back ASAP before word gets out to lamans about 4.1

I had one of those boxes before my moxi. The recording options suck. It had a lot of trouble figuring out what was a rerun and what was not so......It fills up that big hard drive with reruns that are on a different channel and miss the first run shows I wanted. I prefer my moxi! But that brings me to another point. I guess because we have better weather we in California have to wait for the upgrade. (July).

Did anyone ever figure out what was needed to tweek the Harmony (520) so all the functions of 4.1 work?

Please have all the bugs and fixes figured out before July so I won't have to play around and I will be able to just enjoy.

:)

My harmony (676) works just fine with 4.1 -- I did not make any changes at all. If it worked fine with 3.2 it'll probably work fine with 4.1 (at least it does for me).

The only complaint about 4.1 I have is that IT'S TOO DARN FAST!!!

I'm used to scrolling through the channels in Turbo mode - it was slow enough that I could see the names of the shows as they scrolled by and stop on something that looked interesting. NOT ANY MORE! it zooms by so fast everything is just a blur.

So I am having to change my channel surfing habits. Now I page up & down through them. I actually preferred the slower zoom speed!

I can't believe I'm complaining it's too fast now :eek:

My harmony (676) works just fine with 4.1 -- I did not make any changes at all. If it worked fine with 3.2 it'll probably work fine with 4.1 (at least it does for me).

The only complaint about 4.1 I have is that IT'S TOO DARN FAST!!!

I'm used to scrolling through the channels in Turbo mode - it was slow enough that I could see the names of the shows as they scrolled by and stop on something that looked interesting. NOT ANY MORE! it zooms by so fast everything is just a blur.

So I am having to change my channel surfing habits. Now I page up & down through them. I actually preferred the slower zoom speed!

I can't believe I'm complaining it's too fast now :eek:


haha!

How about the SuperTicker!!!

:D

...I can't believe I'm complaining it's too fast now :eek: I can't believe that either. If it's too much of a bother you might want to post on it in the features and enhancements at forums.moxi.com.

My Moxi 9022 has frozen three times in the last two days -- display is rapidly flashing.
Happened twice yesterday, then 4.1 downloaded last night (after I tried to manually trigger it and got a failure error).
Just got home from work and it's frozen again. Power cycled, and it's back on.
Doesn't appear to have been a power outage, no other devices/clocks/etc were affected.
I don't have time to mess with Charter today, but does anybody have any idea what might be going on?
thx
barry

Make sure that the Moxi box has free space around it and has nothing stacked on top of it. Even though my internal temp is usual Ok anytime I put another device on top of it, it would freeze.

Another thing that has helped is to unpolug for about a hour to allow it to completely cool down and then restart.

Make sure that the Moxi box has free space around it and has nothing stacked on top of it. Even though my internal temp is usual Ok anytime I put another device on top of it, it would freeze.

Another thing that has helped is to unpolug for about a hour to allow it to completely cool down and then restart.

Put the Moxi up on legs.

I have mine up on about 1 1/2 inch legs and have never had a problem in two and a half years.

Make sure that the Moxi box has free space around it and has nothing stacked on top of it. Even though my internal temp is usual Ok anytime I put another device on top of it, it would freeze.

Another thing that has helped is to unpolug for about a hour to allow it to completely cool down and then restart.

Moxi has 6 inches or so on each side and 3 inches or so on top, and I've got it raised just a bit on blocks; also took glass doors off the cabinet it's in, so it's open front and back. It's been this way for six months or so.
And when I rebooted yesterday, it had been frozen for a while apparently and was cold to the touch.
No problem since. (sound of knocking on wood)

barry

Haven't noticed any problems yet with my Harmony 880.

And ... WE HAVE SLOMO! WHOO HOO!

barry

Haven't noticed any problems yet with my Harmony 880.

And ... WE HAVE SLOMO! WHOO HOO!

barry

SUPER TICKER!

:D

ok, sorry, heh

My Moxi 9022 has frozen three times in the last two days -- display is rapidly flashing.
barry
Mine frozen up this morning with the same symptoms, but it was obvious why: a power fluctuation that lasted only a fraction of a second, and didn't effect most appliances. Such power fluctuations have so predictably caused my Moxi to freeze up, that I know to look for it afterwards. Simply unplugging the Moxi for several seconds and plugging it back in always fixes it.
No Charter 4.1 update here, yet.

Make sure that the Moxi box has free space around it and has nothing stacked on top of it. Even though my internal temp is usual Ok anytime I put another device on top of it, it would freeze.

Another thing that has helped is to unpolug for about a hour to allow it to completely cool down and then restart.

I have my DVD player on top of my Moxi - no problems with heat ... yet :)

Sorry if it's been asked before... I've looked through the last 6 or 8 pages

If i plug a 500GB qualifying external in, then later want to unplug it and use it for other computer stuff or whatever.... is there some type of "safe removal"...
where as i can delete enough programming so that it can all fit onto the internal drive, then unplug the external without deleting anything in the recorded programs?

Sorry if it's been asked before... I've looked through the last 6 or 8 pages

If i plug a 500GB qualifying external in, then later want to unplug it and use it for other computer stuff or whatever.... is there some type of "safe removal"...
where as i can delete enough programming so that it can all fit onto the internal drive, then unplug the external without deleting anything in the recorded programs?


Dont' think so ... once its mated to the Moxi, it can only be used for that, unless you reformat it once again for the computer.

I wonder, though, if you hooked up an external that had been split into partitions .....

Oh wait, I think I actually mis-read your question ... heh.

So I'm here in the St. Louis area (63026) and haven't gotten the update yet. What gives?

... is there some type of "safe removal"... where as i can delete enough programming so that it can all fit onto the internal drive, then unplug the external without deleting anything in the recorded programs?There's nothing in the U-I that lets you move programs from one drive to the other--or that identifies which drive a recorded program is stored on. If you follow the directions in the external hard drive setting, you can safely unplug your external drive. When you do that, any programs that are on the recorded drive will disappear from the list in RecordedTV.
Whatever programs remain in the list of RecordedTV are on your internal drive.

Everything that's missing from that list is on the external drive. You can replug the external drive safely and you'll see those shows again. (you might lose some of the meta-data such as the "keep until" listing.)

If you use the external drive with a computer, the computer will reformat it and you will lose all the programs that were on it.

If you plug it into Moxi after reformatting it with another device, then Moxi can reformat it and use it--but you won't have any of the TV shows that used to be on it.

So I'm here in the St. Louis area (63026) and haven't gotten the update yet. What gives? Luck of the draw. The updates are spread over a 10-day period. The first boxes were hit on Tuesday, June 5. Please be patient. You'll get it. (For Charter customers outside the central region, the update is scheduled to begin July 9.)

My charter moxi box just updated to 4.1 this morning. I have about a half-dozen 80 gig 7200rpm drives sitting in a shelf, but checking them they're all 2mb cache. I've hooked one up and it seems to work, though it's probably still working off the internal drive. I'd think RPM is more of a factor than cache, I don't recall cache showing a big improvement in benchmarks ... do you guys think it will work okay?

On a side note, it's nice to actually get some stats on free space used under about, instead of having to go into the service menu. It would be nice to see how much space is actually being used on each drive though, but the external drive doesn't seem to appear under resources in the service menu?

This morning, my moxi froze up in a strange way. I live in the Simpsonville, SC area. This afternoon, I went to my Moxi, and noticed the time display read "7:44". "Odd, never seen that before" I thought. Went to change channels... couldn't do it, it was stuck on Discovery HD. Called up the info... nothing. Hit the "Moxi" button, still nothing. Finally, hit the "Reset" button on the front. A few min. later, back up and running. That was a first for me.

I have about a half-dozen 80 gig 7200rpm drives sitting in a shelf, but checking them they're all 2mb cache. I've hooked one up and it seems to work, though it's probably still working off the internal drive... It's not going to cost you anything to find out. Worst case: you'll see glitching in the content recorded on the external drive. If you are not recording HDTV, it might not be an issue. Let us know. ...It would be nice to see how much space is actually being used on each drive though... The feature was designed to provide more storage capacity with the simplest user experience possible. There's no provision for managing which shows go where. The experience is not the same as adding drives to your computer--where the user has to choose where to store things. With Moxi, you just get more space. Period.

It's not going to cost you anything to find out. Worst case: you'll see glitching in the content recorded on the external drive. If you are not recording HDTV, it might not be an issue. Let us know. The feature was designed to provide more storage capacity with the simplest user experience possible. There's no provision for managing which shows go where. The experience is not the same as adding drives to your computer--where the user has to choose where to store things. With Moxi, you just get more space. Period.

Wouldn't it make sense to use one hard drive for recording then when filled up, go to the next? Also, it would be nice to let you transfer recorded shows from one drive to the other.

Wouldn't it make sense to use one hard drive for recording then when filled up, go to the next? Also, it would be nice to let you transfer recorded shows from one drive to the other.You can do the first now. (But you'll have to keep track of which shows are on which drives. While it's possible, we don't expect many people to do it.) As for the second, please post it in the suggestion area at the Moxi Community Forum (http://forums.moxi.com) . The product team will consider it for future software versions.

Any external drive recommendations? I've seen some pretty good deals posted but the cheapest, most reliable 500 GB would do fine. Wow, 4.1 is pretty anti climatic for me. Most of the shows we watch are over for the season and we have adjusted our viewing habits around the "joke" that 80 GB is. The speedier UI is nice but why the hell did it take THIS long!!!! I've had this thing for a good year and a half now. I bet if they would have had 4.1 features a year or two ago, the company would be in a lot better position.

Any external drive recommendations? I've seen some pretty good deals posted but the cheapest, most reliable 500 GB would do fine. Wow, 4.1 is pretty anti climatic for me. Most of the shows we watch are over for the :) season and we have adjusted our viewing habits around the "joke" that 80 GB is. The speedier UI is nice but why the hell did it take THIS long!!!! I've had this thing for a good year and a half now. I bet if they would have had 4.1 features a year or two ago, the company would be in a lot better position.


BB has a 500 G Western Digital for $129. It seems toworks perfectly.

Kudos to Moxi for 4.1 . Waiting (patiently) for the retail version with ATSC so I get the remaining OTA digital/HD channels. Would be very cool if one tuner could be connected OTA and the 2nd to cable.

This morning, my moxi froze up in a strange way. I live in the Simpsonville, SC area. This afternoon, I went to my Moxi, and noticed the time display read "7:44". "Odd, never seen that before" I thought. Went to change channels... couldn't do it, it was stuck on Discovery HD. Called up the info... nothing. Hit the "Moxi" button, still nothing. Finally, hit the "Reset" button on the front. A few min. later, back up and running. That was a first for me.


I've had 4.1 since the end of March. During that time I've had issues similar to what you are describing multiple times a month, sometimes multiple times a week. I've brought it up a couple of times in this forum but no one else could comment because most people in this forum didn't have 4.1 yet. Resetting the box fixes it, but if you have recordings scheduled during the time it is "hung up" they will not record.
Now that the masses are getting 4.1 I'm waiting to see how many others will have these issues.

Have the updated 4.1 on my moxi now. So far so good! Now just need to get an external USB drive.

First post alert!

So I've been reading this forum for a while now awaiting the new version of the Moxi software. Sure enough on Thursday 6/7, I awoke to find my Moxi had been updated and things were working great. However, on Sunday 6/10 @ about 1:30am, my Moxi suddenly restarted itself. When it was booted back up, it said something to the effect of: An error is preventing Moxi from functioning properly. Moxi is operating in a limited mode. Limited indeed. The only way to change channels was to press the channel number and then Enter. There was no scrolling or anything. Rebooted and Moxi had apparently reverted from 4.1 back to 3.2 (the icons in the Moxi menu tipped me off). After the next reboot, I can no longer view any channels. Moxi boots up, shows 12:00 on the display and then 00:21 (12:00 upside-down/backwards) for a few minutes before the correct time shows. After booting, the first screen to pop up is the Moxi menu. However, there are no channels whatsoever listed in under Channels and pressing LiveTV tells me that I'm not subscribed to anything. Ticker works and I can still watch previously recorded programs. All triggers fail. I have a regular Motorola box that works great as well as internet through Charter which is working fine as well. Any ideas as to what's going on or how to troubleshoot this? Thanks for any help!

I would suggest trying to unplug the Moxi for a couple of minutes, then power it back up. Sometimes the "hard reset" does more than the button reset.

Just got 4.1 here today in Fenton, MO (St. Louis area). Zip code 63026.
Time to buy that external HD!!!

Hey guys ive been running 4.1 on two boxes for about a week now with no problems at all. The menus are fast the search function is alot more responsive. The overall experience is a night and day different from the 3.2. Added a Seagate 500GB EIDE HD 7200/8MB/ATA-100 i got off Tiger for $119 with a USB IDE HD Enclosure the first day on one of the two units, so far its working flawlessly I've recorded a half a dozen HD shows and some SD shows and im only at 10 percent capacity! end of the month still going to try the full 2TB with a VenusT4U unless someone beats me too it... thanks!

... An error is preventing Moxi from functioning properly. Moxi is operating in a limited mode... This error message indicates a hard drive failure. You'll need to call Charter about replacing your box.

This error message indicates a hard drive failure. You'll need to call Charter about replacing your box.Thanks for the reply. I guess I wouldn't have expected a hard drive failure since it does actually boot up and I can scroll through most menus (although there is no data). As mentioned, after the Moxi restarted itself, that "limited mode" error message was displayed. However, after subsequent resets (both hard and soft), that message is no longer there. Charter is coming tomorrow.

I'm living in upper Minnesota, and possibly the state of denial. Everybody I know (that has MoXi) has already received their 4.1 software update, yet here I sit, updateless. (I know, that's not really a word.) There are some actual words that I could think of typing, but they're not forum friendly.

I subscribe through Charter, and am wondering why I am getting the shaft. Could somebody make me feel better and just let me know that I will soon get the upgrade? I actually have two MoXi boxes, one for the bedroom, and one in the living room. 3.2 on all of them...

Explain how they are 'rolling out' the update. My nearest friend with the update is less than six blocks away. Was I skipped? Twice (once for each box)?!?

MoXi Guy - I need your knowledge!

...Could somebody make me feel better and just let me know that I will soon get the upgrade?...MoXi Guy - I need your knowledge! I've heard that the rollout is scheduled to take up to ten days to complete (but I forgot to ask if that's ten business days or ten calendar days). The first boxes were updated on June 5. Which means that it take until Friday, June 15 (or Tuesday, June 19... if it's business days) to hit everyone in the first wave. Don't take it personally if you don't have the upgrade by now. You will have it soon. Please, post when you get it.

(For folks outside the Central Region, I hear the plan for your updates is to begin the rollouts on July 9.)

(For folks outside the Central Region, I hear the plan for your updates is to begin the rollouts on July 9.)

I wish they'd start sooner in Atlanta :rolleyes:

BC

I also do not have the update yet (in Rochester, MN) despite trying to trigger it. I'm beginning to think they are purposely doing it to the loudest complainers :mad:

I'm living in upper Minnesota, and possibly the state of denial. Everybody I know (that has MoXi) has already received their 4.1 software update, yet here I sit, updateless. (I know, that's not really a word.) There are some actual words that I could think of typing, but they're not forum friendly.

I subscribe through Charter, and am wondering why I am getting the shaft. Could somebody make me feel better and just let me know that I will soon get the upgrade? I actually have two MoXi boxes, one for the bedroom, and one in the living room. 3.2 on all of them...

Explain how they are 'rolling out' the update. My nearest friend with the update is less than six blocks away. Was I skipped? Twice (once for each box)?!?

MoXi Guy - I need your knowledge!

I also do not have the update yet (in Rochester, MN) despite trying to trigger it. I'm beginning to think they are purposely doing it to the loudest complainers :mad:

As a fellow Rochester-ite, I just want to say, "HA-HA!!!" :p


In all seriousness, I have a friend here in town who couldn't get the update either. He called Charter and complained. Apparently there was a signal problem and his box wasn't able to correctly receive the update. They replaced a splitter (improving the signal strength I assume) and he was able to successfully get the update.

Reno, Nevada here. No 4.1, even with trigger.

For those of you interested in the logic of how MOXI records to which drive, here is what I have noticed thus far.

I only have two hours of HD recording saved.
Three series HD recordings consistently recorded on the MOXI drive. These shows are recorded when no one is home and the TV is off.

I record one daily TV Land show (Not HD) and it is consistently recorded to the external drive (The only one to do so) even though there is plenty of room on the MOXI drive. This show is recorded when no one is home and the TV is off.

There must be additional logic in the new code that determines to which drive a program is recorded other than just available drive space.

I woke to 4.1 in Reno this morning. 89509

I have come across my first real glitch since getting 4.1, although its a minor one I am curious if anyone else has notice something like this.

I have a recording for an episode of Dexter that says its 48 minutes long (thus it looked like it had been cut off 12 minutes early) but it is actually the full hour long when played back ( I know this because I ran a timer just to make sure it was the full hour run time). I have a theory that maybe it started recording on the internal drive but there wasn't enough room so part of it has spilled over into the external drive. At first I thought it might be that I was recording two shows at once, but I have since done another one of those and didn't see this behavior.

Anyway, thought I would share this with everyone, would like to see other reports like this so I can get a feel for what to watch out for :)

For those of you interested in the logic of how MOXI records to which drive, here is what I have noticed thus far.

How do you tell which show is on which drive?

How do you tell which show is on which drive?
My Western Digital drvie has a blue circular power lamp that spins when the drive is accessed.

Thanks, MoxiGuy, for your reply. I guess I'll just have to wait.

However, and responding to Jokerswild in Rochester, my box is actually connected via a splitter, and I was wondering last night if that might be sucking some signal away from the unit... I mean obviously, there's a loss of some signal, yet I have never had any problems receiving program info update or anything like that. Maybe I'll remove the splitter for a while and see if anything comes of it. Who need the internet anyway? Oh wait...

Apparently it was a splitter somewhere outside his house, not an internal splitter. He's got internal splitters also -- he has a cablemodem and three TVs (one direct connected (no box), one with the Moxi box, one with the Moximate -- so he has a 4 way splitter and a filter for sure)

He was receiving programming info updates with no problems as well. It was just the firmware update that wouldn't push.

One more thing...

Do the updates only occur in the late night hours, or can I be so luck as to possibly have the update when I return from work tonight around 11:00?

Thanks for the responses.

Any word on Time Warner updating to 4.1? I am in the Southern California area (orange county).

More from Reno 89512 re 4.1 update: Charter CS said couldn't update from there. Sent tech out to do it manually. Not only did he not know there was an update, he couldn't trigger it. Tried switching Moxi boxes. No joy. Still at 3.2 software. No one of his colleagues knew what to do. He will have supervisor call me in am. Any ideas? Will keep posted.

Any word on Time Warner updating to 4.1? I am in the Southern California area (orange county).

Moxiguy said TWC is testing 4.1. There wasn't any word when it might be released (or even whether it will be released for TWC customers).

bm196, if that is indeed your real name:

Not for nothing, but my friend that I mentioned in an earlier post stopped by Charter here in Duluth, MN to pay his bill this afternoon, and asked why he had the update and others didn't. He was told that (at least here in Duluth) Charter was pushing the update in order of billing number. Interestingly enough, the Charter store that he was at hadn't received the update yet, either... and they're demo-ing the product. I suppose the explanation makes sense.

The rep told him that all boxes should be updated by June 22nd here in the Northland. Likely things may be a tad different, date wise, there in Nevada, but I suppose we'll just have to remain patient. Ah, the antici......... pation.

I have come across my first real glitch since getting 4.1, although its a minor one I am curious if anyone else has notice something like this.

I have a recording for an episode of Dexter that says its 48 minutes long (thus it looked like it had been cut off 12 minutes early) but it is actually the full hour long when played back ( I know this because I ran a timer just to make sure it was the full hour run time). I have a theory that maybe it started recording on the internal drive but there wasn't enough room so part of it has spilled over into the external drive. At first I thought it might be that I was recording two shows at once, but I have since done another one of those and didn't see this behavior.

Anyway, thought I would share this with everyone, would like to see other reports like this so I can get a feel for what to watch out for :)

I had the same problem with Next Food Network Star. It said 32 minutes but was a complete episode. I don't have an external hard drive.

B_Maddox: not that my screen name needs an explation, but here: my name is Bill Murano. I chose my initials but had to add a number for AOL

Board just dumped me. Continuing because someone on AOL already had "bm." No 4.1 this am. Did the trigger myself, and VOILA! There it was. So much for field techs. Haven't tried features yet, but at least it is there now. Can't even rant at Charter CS now. This is a great Board, by the way. Reno,NV.

B_Maddox: not that my screen name needs an explation, but here: my name is Bill Murano. I chose my initials but had to add a number for AOL

:)

Obviously the external drive support is nice but I really also like the "star" movie ratings next to the titles on 4.1.

Moxiguy,
it's great to hear 4.1 is rolling out for Charter Moxi users. Can you say if/when/ever will former Adelphia, now Comcast, Moxi users will get the 4.1 update?
I'm really jealous of those who have this now.

Okay... after watching my stupid Moxi box reboot itself just moments ago (about 3:50 central) and after not receiving the upgrade (still) I have to ask: How long between manually triggering the stupid software update and actually receiving the update did those that triggered the update wait? I know that it's foolish to be so impatient, but for God's sake.

I know, I know. It's a cable box. I don't know why it's getting me so frustrated. Waiting for this thing is like a child waiting for Christmas; but instead of Santa showing up, you wake to find it's (once again) December 24th.

Back to the manual trigger, what kind of time frame are we looking at...

Thanks in advance.

Okay... after watching my stupid Moxi box reboot itself just moments ago (about 3:50 central) and after not receiving the upgrade (still) I have to ask: How long between manually triggering the stupid software update and actually receiving the update did those that triggered the update wait? I know that it's foolish to be so impatient, but for God's sake.

I know, I know. It's a cable box. I don't know why it's getting me so frustrated. Waiting for this thing is like a child waiting for Christmas; but instead of Santa showing up, you wake to find it's (once again) December 24th.

Back to the manual trigger, what kind of time frame are we looking at...

Thanks in advance.

I waited 2 days after I triggered the update, but I think it was just coincidence that it happened to be when they were sending out the update.

I bought the WD My Book 500 gb external HD from BB for $129. My storage space went from over 60% full to 6%. Wooohoo!!!

When I got 4.1 my Moxi rebooted about 5 minutes after I triggered the software update. The status messages during boot noted that it was updating firmware.

So far slow menu problems and recording problems have decreased. We did drop a lot of content before, however this could have been a signal issue.

So far slow menu problems and recording problems have decreased.
I would hope so! Considering that performance has improved by something like 1000% - with 3.2 I frequently had 10 second delays between clicks. Now it's almost always sub-second.

How long between manually triggering the stupid software update and actually receiving the update did those that triggered the update wait? I know that it's foolish to be so impatient, but for God's sake.
The trigger will only help if you have already been scheduled to receive the update. OTOH, if I were you, I'd do a trigger a few times a day since you're (rightfully so) excited to get the update, and you know it's coming soon.

Edit: Best case scenario, triggering the update will only gain you a few hours- it will update immediately rather than overnight.

I don't know if anyone else has seen this problem but it seems to have gotten worse since I got the 4.1 update. Whenever I pause a recorded show, and then up-pause, my audio is gone. My receiver starts cycling through, Dolby Digital...Pro Logic..., trying to decode the signal but it can't. I have the Moxi set to Dolby Digital and I'm using an optical cable to the receiver. The only way to fix the problem is to go into the audio settings on the Moxi, switch to Mono then back to Dolby Digital. After doing that several times the audio will come back on, sometimes it doesn't and I have to reboot, which really sucks if I am in the middle of recording something.

I don't know if anyone else has seen this problem but it seems to have gotten worse since I got the 4.1 update. Whenever I pause a recorded show, and then up-pause, my audio is gone. My receiver starts cycling through, Dolby Digital...Pro Logic..., trying to decode the signal but it can't. I have the Moxi set to Dolby Digital and I'm using an optical cable to the receiver. The only way to fix the problem is to go into the audio settings on the Moxi, switch to Mono then back to Dolby Digital. After doing that several times the audio will come back on, sometimes it doesn't and I have to reboot, which really sucks if I am in the middle of recording something.

While I don't use the optical connection for audio (I use the digital connection) I have experienced this with my Samsung QAM tuner if I switch channels to fast (the audio is lost). I have gotten around it by changing to a different input on my receiver and then go back to it, that resets the audio, not sure if this is an option for you (you would have to have the remote handy) but it might be a faster work around until something gets fixed.

I have tried turning the receiver off and on, as well as changing inputs, and the problem persists, so I don't think its an issues the the receiver, but an actual issue with the Moxi.

Hey Moxiguy,

Just noticed a qlich here in Madison with Fox HD 788 and the Moxi. Everytime the Moxi records the show records at least an extra hour. So last nights So You Think You Can Dance recorded for 3.5 Hours even though the show was only 2 hours long. Every show that I have recorded does this. But only for the Fox HD channel. Recording the Fox SD channel works fine. Have you heard of this issue before?

Hey Moxiguy,

Just noticed a qlich here in Madison with Fox HD 788 and the Moxi. Everytime the Moxi records the show records at least an extra hour. ... Have you heard of this issue before? Nope, but I'll pass it along to the tech crew.

Moxiguy said TWC is testing 4.1. There wasn't any word when it might be released (or even whether it will be released for TWC customers).

AFAIK TWC is no longer supporting Moxi boxes, so I highly doubt they will release a new firmware for something they no longer want customers to have... They aren't actively replacing boxes, but if any problem should arise... That is when they will replace your box with whatever their standard is currently.

I live in So Cal also and just asked about it at our local office.

As previously mentioned,
No 4.1 update here yet.

Just checked in case the update was pushed sooner.

Would've loved to record Oakmont. :(

BC

AFAIK TWC is no longer supporting Moxi boxes, so I highly doubt they will release a new firmware for something they no longer want customers to have... They aren't actively replacing boxes, but if any problem should arise... That is when they will replace your box with whatever their standard is currently.

I live in So Cal also and just asked about it at our local office.


You know how many posts said the exact same thing about Charter?

You know how many posts said the exact same thing about Charter?
I was thinking the exact same thing. I'll refer to my earlier motto, "Never, ever, ever believe what the CSR's say". Unless I get a phone call from TWC's VP of Getting Rid of Moxi Boxes, I'm not going to believe they are removing them from their lineup. Heck, even then, I probably won't believe it, until men in ski masks come into my house and take it away. If we get 4.1 though, from the sounds of it, you'll have to pry my Moxi from my cold, dead hands given the other DVR offerings TWC has.

So I noticed we received the 4.1 update here in downtown Madison apartment yesterday. I read the three messages that came along with it, and noticed the faster menu and everything. I immediately jumped to an HD channel, or tried to, as 780 (NBCHD) gave me the blue screen... surfing through the HD channels seemed buggy. The info bar on the bottom would change instantly, then the channel would have a hard time "catching up" to my change requests.

I haven't had time to attach my external drive - its formatted for my mac anyway, and I'm moving to Appleton in a week :mad: Thanks a lot, Charter. I'm getting D* up there anyway.

So I noticed we received the 4.1 update here in downtown Madison apartment yesterday. I read the three messages that came along with it, and noticed the faster menu and everything. I immediately jumped to an HD channel, or tried to, as 780 (NBCHD) gave me the blue screen... surfing through the HD channels seemed buggy. The info bar on the bottom would change instantly, then the channel would have a hard time "catching up" to my change requests.

I haven't had time to attach my external drive - its formatted for my mac anyway, and I'm moving to Appleton in a week :mad: Thanks a lot, Charter. I'm getting D* up there anyway.

LOL, great story - at least you use a Mac :)

Is this a 4.1 glitch? When in carousel menu, no VOD. It scrolls to a blank (blue) area whele VOD should be, and stops. Can't contnue to scrool in same direction--have to reverse. But--can get VOD if select from remote (as long as carousel menu had not been left on where the VOD screen should have been). Pre-4.1 VOD accessible either way. Any fixes? Re-download 4.1?

bill m.

I see on E-Bay that somebody is selling a Moxi Mate for $30.00. (Not trying to advertise...)

A few questions, just to learn -

First off, and as I understand it, a Moxi Mate allows you to access your actual Moxi box, regardless of where in the house it is located (the actual box, not the Mate). Correct?

So my questions are these:

1) Does the Mate have additional tuners, or are you using the actual Moxi box's tuners?

2) Can you access two separate recordings at the same time in different rooms when using the actual box along with the Mate?

3) Does the Mate allow recording and deleting capabilities?

And my last question... which does not involve the Mate: If you purchase an actual Moxi Box, (which I see is also available online), will it work like expected, or is it necessary to actually rent the box from your cable company to receive program update information, etc...

1) Does the Mate have additional tuners, or are you using the actual Moxi box's tuners?

The mate is a dummy terminal that runs off of the main moxi box


2) Can you access two separate recordings at the same time in different rooms when using the actual box along with the Mate?

Yes you can watch the same show at different times if you so choose to. You can be taping two shows while watching a different recorded show on the moxi and the mate


3) Does the Mate allow recording and deleting capabilities?

You can do anything you can do on the main moxi box because you in essence are running the main moxi box with the mate.


And my last question... which does not involve the Mate: If you purchase an actual Moxi Box, (which I see is also available online), will it work like expected, or is it necessary to actually rent the box from your cable company to receive program update information, etc...

The moxi box has to have a hand shake with the cable company. If you can talk your cable company into allowing you to use a purchase moxi box then great, although the odds on that happening are slim to none.

I see on E-Bay that somebody is selling a Moxi Mate for $30.00. (Not trying to advertise...) Don't forget that a Moxi Mate will only work with a BMC9022 (multi-room Moxi). These were distributed in only a few Charter markets as well as in some of the independent cable operators like Sunflower and Bend. Moxi Mate won't do anything if you are trying to use is with a BMC9012. The 9022 has special circuitry that transmits to the Mate and also receives the remote commands from the Mate. The 9012 has no way of communicating with the Mate.

Don't forget that a Moxi Mate will only work with a BMC9022 (multi-room Moxi). These were distributed in only a few Charter markets as well as in some of the independent cable operators like Sunflower and Bend. Moxi Mate won't do anything if you are trying to use is with a BMC9012. The 9022 has special circuitry that transmits to the Mate and also receives the remote commands from the Mate. The 9012 has no way of communicating with the Mate.

I guess I couldn't add another mate? :rolleyes: I really do love my Moxi and MoxiMate. I can't imagine not being able to access recorder stuff from my other TV. Sure keeps the spouse TV squabbles to a minimum. :D

I guess I couldn't add another mate? :rolleyes: I really do love my Moxi and MoxiMate. I can't imagine not being able to access recorder stuff from my other TV. Sure keeps the spouse TV squabbles to a minimum. :D One of the retail models of Moxi that Digeo plans to introduce later this year will include an HD-capable Moxi Mate. The original Moxi Mate was an analog device. While you could view HD content in the second room, the programs were presented in SD. The new products will be use digital transmission, which means they can support full HDTV at both the main unit and the Mate.

While I (continue to) wait for my software update, I figured that I'd post a few more questions, these less for information, and more for fun. Feel free to repeat others:

1) Favorite MOXI feature?

2) Least substantial MOXI feature?

3) MOXI vs. TiVo: which is better and why?

4) How often per week, if ever, do you use the word 'MOXI' as a verb to others that may not understand, (as in "I have to remember to MOXI that!"), and then have to explain?

5) 'Guiltiest Pleasure' program set to record daily/weekly (past or present)?

6) Longest stay of a recorded program that was never watched (yet set to 'Keep Until I Delete') and title, if you're so brave:

7) Ever been to a buddy's house that DOESN'T have a DVR, yet you still reached for the remote control to try and fast forward, rewind, or pause?

8) Multiple MOXI boxes in one home, and if so, how many?

9) If it were one or the other, which would you give up: MOXI or Caller ID?

10) If you could add one feature to the MOXI unit, what would it be?

I'm actually going to post my answer to this question immediately. I'm not too terribly concerned with ripping programs from my MOXI to my computer. What I feel would be nice would be the ability to transport (via USB hard drive, flash drive, etc.) recorded content to another MOXI box for viewing. While I can understand why the moneymakers involved would prefer NOT to allow the ability to upload programs onto a computer (where they can then be distributed to P2P networks with relative ease), I think that it would be very nice to record the 'big game', save it to a drive, and transport it to a buddy's house that also has a MOXI box. If Digeo sold a specially formatted USB flash drive that could store four hours of programming that could be portably transfered to other MOXI boxes for viewing purposes only, (read: you couldn't upload the contents into another MOXI unit), well, I'd probably drop some money on that. Long answer, I know. Thoughts?

11) Extra Credit: 4.1 vs. 3.2: Worth the wait? (God knows I've been waiting)

While I (continue to) wait for my software update, I figured that I'd post a few more questions, these less for information, and more for fun. Feel free to repeat others:

1) Favorite MOXI feature?

2) Least substantial MOXI feature?

3) MOXI vs. TiVo: which is better and why?

4) How often per week, if ever, do you use the word 'MOXI' as a verb to others that may not understand, (as in "I have to remember to MOXI that!"), and then have to explain?

5) 'Guiltiest Pleasure' program set to record daily/weekly (past or present)?

6) Longest stay of a recorded program that was never watched (yet set to 'Keep Until I Delete') and title, if you're so brave:

7) Ever been to a buddy's house that DOESN'T have a DVR, yet you still reached for the remote control to try and fast forward, rewind, or pause?

8) Multiple MOXI boxes in one home, and if so, how many?

9) If it were one or the other, which would you give up: MOXI or Caller ID?

10) If you could add one feature to the MOXI unit, what would it be?

I'm actually going to post my answer to this question immediately. I'm not too terribly concerned with ripping programs from my MOXI to my computer. What I feel would be nice would be the ability to transport (via USB hard drive, flash drive, etc.) recorded content to another MOXI box for viewing. While I can understand why the moneymakers involved would prefer NOT to allow the ability to upload programs onto a computer (where they can then be distributed to P2P networks with relative ease), I think that it would be very nice to record the 'big game', save it to a drive, and transport it to a buddy's house that also has a MOXI box. If Digeo sold a specially formatted USB flash drive that could store four hours of programming that could be portably transfered to other MOXI boxes for viewing purposes only, (read: you couldn't upload the contents into another MOXI unit), well, I'd probably drop some money on that. Long answer, I know. Thoughts?

11) Extra Credit: 4.1 vs. 3.2: Worth the wait? (God knows I've been waiting)

BM, I really like your questions but I am so busy enjoying my 4.1 I don't have the time right now..and......I'm sorry you do.

Ok
1. "smart "fast forwarding. Why people continued to harp on the 15, 30 sec skip feature alludes me.
2. a tie: Games/Juke box and photos....all nearly worthless :confused: ...these are all done much better elsewhere.
3. No opinion, never owned a tivo.
4. Don't do this anymore except on this forum. People used to say "Tivo" but looks like "I dvr'd it last night" has taken hold.
5. Cheaters :cool:
6. North by Northwest (me), last five episodes of Gilmore Girls(wife)
7. Yes, I even try to rewind on my car radio :rolleyes: , so how sick am I?
8. I have Moxi and Mate now.
9. Caller ID
10. I would love to be able to set universal/default "series" options.
11. I t was worth the wait but the expextations for 5 now are really low, If there are great advances on other systems I know that Moxi is not going to fix/upgrade small things over time but instead wait for a big upgrade. Good PR but bad for us.

Now I guess I better go mow the grass. :( Thanks for the diversion/ avoidance behavior opportunity.
pwsher

Don't forget that a Moxi Mate will only work with a BMC9022 (multi-room Moxi). These were distributed in only a few Charter markets as well as in some of the independent cable operators like Sunflower and Bend. Moxi Mate won't do anything if you are trying to use is with a BMC9012. The 9022 has special circuitry that transmits to the Mate and also receives the remote commands from the Mate. The 9012 has no way of communicating with the Mate.


MoxiGuy,

If I currently have a 9022 with the mate, if I would purchase this off of ebay, would it work as a second mate?

Tim

Quick question:
Are the icons for channels pushed by some central service or by the cable companies? I recently noticed that several of my icons (including, NBC, CBS, inHD, The Movie Channel, and others) have changed.

Quick question:
Are the icons for channels pushed by some central service or by the cable companies? I recently noticed that several of my icons (including, NBC, CBS, inHD, The Movie Channel, and others) have changed.

I noticed it when I got home from work on Friday. I kind of liked the fact that all HD shows had the same HD on them. Those are now gone. Most of the new logos are bigger and appear brighter except NBC.

6. North by Northwest (me), Set aside some time to watch it. It's Hitchcock and Grant at their best. Very witty (and sexy) dialogue. Great cinema set pieces. Ends with one of the best dirty jokes ever slipped by the censors. Set the tone for bantering spy capers (including early James Bond) for the next twenty years. Top cast including James Mason, Martin Landau, and Eva Marie Saint.

Set aside some time to watch it. It's Hitchcock and Grant at their best. Very witty (and sexy) dialogue. Great cinema set pieces. Ends with one of the best dirty jokes ever slipped by the censors. Set the tone for bantering spy capers (including early James Bond) for the next twenty years. Top cast including James Mason, Martin Landau, and Eva Marie Saint.

Who would have guessed? Moxi & Movie expertise. I can see it now Siskel & :confused: Opps..he; s gone. Ebert & .....MoxiGuy & Roeper! :D
Thanks for the push, I'll check it out.

Anybody else having a problem with recording starting just a bit late?
Before 4.1, recordings started before the program did and ended almost exactly when the show was over.
Now with 4.1 it's starting 30 seconds or more into a program and ending 30 seconds or more into the next program.

barry

I noticed it when I got home from work on Friday. I kind of liked the fact that all HD shows had the same HD on them. Those are now gone. Most of the new logos are bigger and appear brighter except NBC.Yeah, my icons changed a couple of days ago, too. Some of them are improvements, but most look kinda odd. Like they're using a 16 color pallet instead of 256 colors, for example. The colors look more "basic" with fewer subtleties in the hue.

Maybe it's those weird brownies I ate (just kidding). :)

Anybody else having a problem with recording starting just a bit late?
Before 4.1, recordings started before the program did and ended almost exactly when the show was over.
Now with 4.1 it's starting 30 seconds or more into a program and ending 30 seconds or more into the next program.

barry

When I have experienced this same thing in the past, it has always been a problem with the time sync at our Charter headend. Calling customer no-service will get you nowhere as they do not have a clue that the MOXI relies on a signal from the headend to set the time (unlike the regular cable that gets its time from, usually, a signal from the PBS station).

For me, a posting on the Charter Forum at DSLReports.com (http://www.dslreports.com/forum/charter) has fixed it as there are a couple of Charter Techs who monitor the forum and know who to call to get the time signal corrected.

With all you lucky folks getting the 4.1 update it should be anticipated that things like the time sync are going to be off--Charter seems to have trouble doing two things at once ;) .

Even though our time sync has been pretty good, my wife has learned how to set the MOXI to start early and stop late to ensure she gets all of her favorite shows.

For me, a posting on the Charter Forum at DSLReports.com (http://www.dslreports.com/forum/charter) has fixed it as there are a couple of Charter Techs who monitor the forum and know who to call to get the time signal corrected. ...

Even though our time sync has been pretty good, my wife has learned how to set the MOXI to start early and stop late to ensure she gets all of her favorite shows.

Thanks for the suggestion, I'll post there. And yep I just finished going thru series options to start programs early.
barry

Thanks for the suggestion, I'll post there. And yep I just finished going thru series options to start programs early.
barry

I've had no problems in 63119 with 4.1 and recording times. In fact the season premiere of Top Chef was longer than an hour, and the Moxi recorded it fine, beginning to end.

The clock being wrong has been an issue for me since I got my Moxi. It really is a pain since Charter here doesn't seem to know how to read a clock. I have seen it as much as 3 minutes off. It is always slow. This makes it more difficult to record complete shows. I wish there was some way to set the clock in the Moxi.

Only 4 or 5 weeks to 4.1 (I hope.)

Yeah, my icons changed a couple of days ago, too. Some of them are improvements, but most look kinda odd. Like they're using a 16 color pallet instead of 256 colors, for example. The colors look more "basic" with fewer subtleties in the hue.

Maybe it's those weird brownies I ate (just kidding). :)

I'm guessing that they are trying to save resources with the more basic look. It also appears they are using a different font. Personally I would prefer a little less glitz but be able to have the performance of 4.1

...If I currently have a 9022 with the mate, if I would purchase this off of ebay, would it work as a second mate?...I can give you a resounding maybe on that. Theoretically it should work, but we haven't tested that configuration and don't officially support it.

There are some limitations: the main unit is only going to send out one signal, so both Mates would show the same program (live or recorded). If one of the users on one of the Mates paused, rewound, changed the channel, etc., the other Mate would just go along for the ride. There's some chance that the main unit would get confused hearing from two different mates. You still only have two tuners to work with.

So, I don't think this would be a great user experience, and that's why Digeo never pursued it. Way too many gotchas. But if you wanted to have Moxi services available in three rooms, and you only plan to use one Mate at a time, it should be fine.

Please remember, I'm talking theory here. You have a chance to be a pioneer in this unknown space and boldly go where no Mate has gone before.

It's a whole new experience with 500+ GB of recording at your disposal. Snagged the 500 GB WD MyBook Essential for ~$100 from Dell and installed it last week w/o any problems. Marked several movies to record for the kids and a couple for me and they all recorded w/o a hitch. Then Sunday I realized that I still had gobs of room so that I could actually record the whole 6 hours of U.S. Open HD coverage. Added a half hour at the end just in case and found I could compress the whole thing to about 3 hour of watching by skipping ads and other times when they were waiting for the players to walk to their ball.

Just awesome, and I never could have done it before 4.1. Oh, and my storage was still only at ~35% full. :D

Yeah, my icons changed a couple of days ago, too. Some of them are improvements, but most look kinda odd. Like they're using a 16 color pallet instead of 256 colors, for example. The colors look more "basic" with fewer subtleties in the hue.

Maybe it's those weird brownies I ate (just kidding). :)

Yeah I noticed the new icons too, mostly because they all look pretty bad now. They just appear blurry compared to the old ones...not a big deal, but I'm just curious why they even bothered to change them.

When I have experienced this same thing in the past, it has always been a problem with the time sync at our Charter headend. Calling customer no-service will get you nowhere as they do not have a clue that the MOXI relies on a signal from the headend to set the time (unlike the regular cable that gets its time from, usually, a signal from the PBS station).

For me, a posting on the Charter Forum at DSLReports.com (http://www.dslreports.com/forum/charter) has fixed it as there are a couple of Charter Techs who monitor the forum and know who to call to get the time signal corrected.

With all you lucky folks getting the 4.1 update it should be anticipated that things like the time sync are going to be off--Charter seems to have trouble doing two things at once ;) .

Even though our time sync has been pretty good, my wife has learned how to set the MOXI to start early and stop late to ensure she gets all of her favorite shows.

We had this issue in my market and it was pulling the incorrect time from the DAC like motorola DCTs did... however unlike DCTs which update constantly from the DAC, the Moxi only checks at intervals and on reboot. In theory if you notice moto non-moxi boxes (assuming that's a motorola system) on the correct time you should be able to reboot to sync back up.

In Our case the Timeserver in our headend had gone kaput and we put in a work around. Most people auto corrected on thursday maintenance, but others who wanted it resolved quicker were told to reboot once we had it corrected.

Chances are calling customer service won't get you anyware, however going to the local office and letting them know and asking to take this to the plant manager SHOULD. An online support request might also get correctly routed to headend personnel.

ALSO - another CHARTER FYI-
I have just heard whispers that 4.1 should be rolling out in July.

Stupid question:

We're getting ready to go on vacation for three weeks to a place with no cable, and no DVD player. Meanwhile, now that I've got the external storgage on the Moxi (thank you 4.1!), I've got loads of stuff saved up that I haven't had a chance to watch. You know where I'm going with this - what would happen if I brought the moxi and hooked it up to the TV with no cable? Would I still have access to the recorded programming?

Stupid question:

Would I still have access to the recorded programming?

Power it down, unplug its incoming coax cable, and power it up. Let us know how it works.

I know I've played back something with the cable unplugged. I was dubbing something I'd recorded on the Moxi over to a dvd, and I had a thunderstorm approaching. Since I didn't want my dubbing interrupted by a weather bulletin
(which do interrupt playback of recorded material, not just live TV. (which is just one step smarter than the thursday morning maintenance question of "can I do maintenance now, or are you using this moxi? (this, while it's in the middle of playing back something recorded....duh!))), I unplugged the Moxi's incoming cable so that the head end couldn't command the Moxi to interrupt my playback.

But in my situation, the Moxi was already in playback when I unplugged the cable. Your situation would require the Moxi to boot-up without seeing the headend.

Like I said....try it and let us all know.

MoxiGuy

I feel like a newbie asking this question, but how do I find out whether I have a 9022 or a 9012? Tried looking in System Settings, and looked at the back of the unit and couldn't see a model number. What am I missing? Do I just need to call Charter and have them tell me? I found that MoxiMate on eBay that was mentioned earlier and am seriously considering buying it.

Spartan86:

If you lift the unit, there should be a label on the bottom that lists the model number. I'm certain that stickers may vary, but mine is listed on the left hand side of the sticker.

Also, make sure you know what you're getting if you do decide to order the Moxi Mate. You'll likely need an extra remote, cables, and an a.c. power cord. (I see a remote on E-Bay as well, yet there is no 'Buy It Now' option. You'll have to win a bidding war.) I don't know how well universal remotes work with the Moxi box. Actually, that's a good topic:

Anybody have any suggestions for a fully functional universal remote to use with Moxi?

MoxiGuy

I feel like a newbie asking this question, but how do I find out whether I have a 9022 or a 9012? Tried looking in System Settings, and looked at the back of the unit and couldn't see a model number. What am I missing? Do I just need to call Charter and have them tell me? I found that MoxiMate on eBay that was mentioned earlier and am seriously considering buying it.

Do you have a dvd drive? If you do then you have the 9022. Regardless however I don't think you can just add a mate to your home system. I believe they have to be "paired" so that the mate can talk to the main box. Moxiguy should be able to clarify that but I think the Mate would be useless to you.

The BMC9022 transmits on a special frequency (higher than the TV and data signals on your cable lines). Any Moxi Mate you install in your home will receive that signal. Unlike, say, a Bluetooth headset and your cellphone, there's no special procedure necessary to pair them. Nobody outside your household can see your content because a low-pass filter is installed where the cable comes into your home. The filter keeps your Moxi Mate signal from getting into the general network. If you have a 9022 installed, that filter needs to be in place whether or not you have a Moxi Mate.

As for whether you have a 9022, the DVD/CD drive is hidden behind a drawer, so the front looks almost identical to the 9012. If you have a 9022, you'll see a card in the menu for a Media Player. That controls the DVD/CD drive. Also, on the front of the box, the left-most button in the row of five buttons under the display will be labeled "eject."

Stupid question:

We're getting ready to go on vacation for three weeks to a place with no cable, and no DVD player. Meanwhile, now that I've got the external storgage on the Moxi (thank you 4.1!), I've got loads of stuff saved up that I haven't had a chance to watch. You know where I'm going with this - what would happen if I brought the moxi and hooked it up to the TV with no cable? Would I still have access to the recorded programming?
Although I do not have an external hard drive yet, I just unplugged my cable and was still able to access the recorded content on the MOXI. I would say the answer is "yes".

Although I do not have an external hard drive yet, I just unplugged my cable and was still able to access the recorded content on the MOXI. I would say the answer is "yes". For a full test... 1. unplug your Moxi 2. unplug your cable 3. replug your Moxi.

For a full test... 1. unplug your Moxi 2. unplug your cable 3. replug your Moxi.
Still "yes".

by chance does anyone have a remote code for a 32" emerson lcd hdtv?? i've tried all the emerson codes and even did the search thing with the remote...please help!!

The BMC9022 transmits on a special frequency (higher than the TV and data signals on your cable lines). Any Moxi Mate you install in your home will receive that signal. Unlike, say, a Bluetooth headset and your cellphone, there's no special procedure necessary to pair them. Nobody outside your household can see your content because a low-pass filter is installed where the cable comes into your home. The filter keeps your Moxi Mate signal from getting into the general network. If you have a 9022 installed, that filter needs to be in place whether or not you have a Moxi Mate.


Thanks for the clarification I wasn't sure if it would work or not. After reading your comments however I'm a little ticked that when we got our Mate I was told that Charter had to come out and install it, it wasn't something I could do myself. I wasn't home when the tech came out so I didn't know if he had to configure anything or not.

While I (continue to) wait for my software update, I figured that I'd post a few more questions, these less for information, and more for fun. Feel free to repeat others:

8) Multiple MOXI boxes in one home, and if so, how many?



Interesting. I'm new to the forum (just found it), but already learning a ton. I do have the new software update (arrived last Friday here in St. Louis on Charter), so I guess I should consider myself lucky.

I had a tech visit the house yesterday to replace an older moxi unit that burned up over the weekend (really, it had a ton of smoke pouring out that woke me at 2am - good to know I awake using my sense of smell). I had a setup that used the RF out to go into my DVD burner and the new box didn't have an RF out. He did find me another in the truck but it wasn't programmed and required over 12 hours to fully program (no sound on most of the channels - weird).

I asked about getting another moxi for the kitchen and he told me it would take an 'act of god' and then informed me that most people have trouble getting one moxi unit and since I have three, I shouldn't ask for any more.

So, to finally get to your question, I do have three and I didn't know that was a big issue. No one has ever said anything to me. I just called each time I wanted to add one (they are very addictive) and they sent one out.

Odd.

Thanks for the clarification I wasn't sure if it would work or not. After reading your comments however I'm a little ticked that when we got our Mate I was told that Charter had to come out and install it, it wasn't something I could do myself. I wasn't home when the tech came out so I didn't know if he had to configure anything or not. Don't be ticked. While installing the Mate is usually straight-forward, in some cases it can be tricky, depending on how the house is cabled and how the splitters are placed. Remember, if the filter isn't installed properly, then the transmissions from the 9022 can feed into network. In addition, the 9022 has to be properly provisioned for Moxi service from your local cable operator. For those reasons, we couldn't recommend this as a user-installed option.

by chance does anyone have a remote code for a 32" emerson lcd hdtv?? i've tried all the emerson codes and even did the search thing with the remote...please help!!

When I got a new tv I ended up calling charter and they walked me through setting up the remote. They should have a code that will work for the tv.

1) Help with remote
http://webpages.charter.net/remotes/

Here's a page (I wish I could take credit for it, but this the work of one of our other gurus) that has every remote we've ever been known to use in most markets - It does have moxi codes on it.

2) Installing a mate

Definitely recommend if you can't wait for a tech to install to see about obtaining that filter otherwise:

Best Case Senerio - someone on your tap (a neighbor) or down the road might be able to pick up the same output if they have a mate... likewise you if anyone else is using one you'd pick up their output - that can definitely be annoying at best and embarrassing at worse.

Worst Case Senerio - signals from your moxi mate might interfear with equipment up-plant and you (and everyone in your area) might experience some loss of services until a filter is put in place or the mate is taken offline.

As far as I know, there's nothing on the mate or the BMC 9022 that requires configuring... of course my market has only seen one functional 9022/mate set and the sales / marketing rep from Digeo took it with him after the demonstration. You just want to make sure that the communications between the two doesn't leave your house.

3) Taking Moxi on the Road
I've taken a BMC 9012 with me to demo at other markets (same headend, different channel maps etc) and because my box was in the system it would come up (albiet because I was in the wrong market the map was all wonky) and I was able to demonstrate what was on the hard drive. Likewise I've had digeo reps here who had boxes not on my controller would only play content on their hard drives at that point.

Just remember, since your no longer connected to your cable system, any recordings will still be attempted and fail. (it will create 1 second programs) - so you won't be adding to any saved series recordings while you're gone.



One thing I've done is run the RCA output to a DVD-Recorder (commonly availible at Walmart in the $100 range) - generally the output is pretty darn good - HOWEVER be warned if you use the DVI port it will disable the RCAs... so HD users may want to use analog Component output if you are planning on being able to record with a DVD-Recorder. Keep in mind like VCR the more you put on disk, the lower the quality is. Generally 2 to 4 hours gives decent quality. (I've done a few double features this way, things like "Pitch Black" and "Chronicles of Riddick" on one disk.)

Thanks to Moxi and Starz! I was able to get all the old James Bond movies on disk :D

MoxiGuy

I feel like a newbie asking this question, but how do I find out whether I have a 9022 or a 9012? Tried looking in System Settings, and looked at the back of the unit and couldn't see a model number. What am I missing? Do I just need to call Charter and have them tell me? I found that MoxiMate on eBay that was mentioned earlier and am seriously considering buying it.

Chances are if you've had a moxi for a while in a Charter system it's a 9012 - the #1 give away is the 9022 has the DVD player in it, it also has a larger hard drive. If you've got the ability to play DVDs with your box, then you've got a 9022.

Here's the caveat though, if you do have a 9022, you need to see about getting the filter Moxiguy mentioned, otherwise anyone else with a mate in your immediate area might see what your trying to send to your mate (or vice versa) which depending on content could simply be annoying (you're watching a DVD on your mate and all of the sudden you're watching the neighbor's "Spongebob SquarePants" instead) to downright embarrassing (Everyone in the neighborhood knows exactly what you like to watch...)

I got home last night and my wife started complaining that a bunch of "her programs" had been erased! She even said that it was now at 66% and didn't understand why it had erased her programs and not mine. I started looking and I noticed that in fact many of mine had disappered also. I knew that yesterday it was at about 15% and could not understand how the 500 GB drive could fill up so fast. Incidently with my 500GB external + my 160Gb internal the meter goes up about 1% for each 1 hour of HD :eek: . Nice, but back to my story.

I then noticed that the Tonight Show had recorded for 14 minutes and then another 40 minutes, leaving a 6 minute Moxi reboot time. :cool:
I then check the menu for the Extrenal hard drive and it said that I could now add one meaning that it wasn't recognizing the one already attached. so I reboot the drive with no success :( and then rebooted Moxi........The extrenal drive with all the associated programs reappeared :p and the meter went down to 19%. What a relief. Not sure why it rebooted and why it didn't recognize the drive on rebooting the first time but at least all is well now. (and I am out of the doghouse! :D )

Bottom line: Like most computers, reboot Moxi when in doubt!

pwsher

I got home last night and my wife started complaining that a bunch of "her programs" had been erased! She even said that it was now at 66% and didn't understand why it had erased her programs and not mine. I started looking and I noticed that in fact many of mine had disappered also. I knew that yesterday it was at about 15% and could not understand how the 500 GB drive could fill up so fast. Incidently with my 500GB external + my 160Gb internal the meter goes up about 1% for each 1 hour of HD :eek: . Nice, but back to my story.

I then noticed that the Tonight Show had recorded for 14 minutes and then another 40 minutes, leaving a 6 minute Moxi reboot time. :cool:
I then check the menu for the Extrenal hard drive and it said that I could now add one meaning that it wasn't recognizing the one already attached. so I reboot the drive with no success :( and then rebooted Moxi........The extrenal drive with all the associated programs reappeared :p and the meter went down to 19%. What a relief. Not sure why it rebooted and why it didn't recognize the drive on rebooting the first time but at least all is well now. (and I am out of the doghouse! :D )

Bottom line: Like most computers, reboot Moxi when in doubt!

pwsher

This also happened to me last night. The power had gone out the night before for about 15 seconds. No need to reboot, just pull the power to your external HD and then plug it back in, it will renegotiate with your MOXI (5 seconds) and you should be all set.

Bottom line: Like most computers, reboot Moxi when in doubt!

pwsher

As John Heisman said, when in doubt, punt.

1) Help with remote

Here's a page (I wish I could take credit for it, but this the work of one of our other gurus) that has every remote we've ever been known to use in most markets - It does have moxi codes on it.


Thanks CharterJames... I will try that site...i have a 9012 and looked at the 9012 remote and it has the same codes i've tried... but the other moxi remote seems to have 5 more different codes on it that i will try...i'll post if i have any luck or not

any more suggestions from anyone else...i don't have charter so i guess i can't call them...i have service electric

This also happened to me last night. The power had gone out the night before for about 15 seconds. No need to reboot, just pull the power to your external HD and then plug it back in, it will renegotiate with your MOXI (5 seconds) and you should be all set.

I also had a similar experience last week. One side affect for me is the recording options for the files on the external hard drive reset to what I originally recorded them at (I had changed everything to say delete when I delete, but some were back to delete until space is needed, etc). I also lost one recording for sure (Caddyshack) and I think its because it lost my save settings and went back to like 2 days (the default) so it deleted it. Also not sure if it was on the external hard drive or internal, maybe if it was on internal it might have gotten deleted because of space requirements. I have since changed all future recordings to say wait until I delete to avoid this in the future.

I got home last night and my wife started complaining that a bunch of "her programs" had been erased! She even said that it was now at 66% and didn't understand why it had erased her programs and not mine. . . Incidently with my 500GB external + my 160Gb internal the meter goes up about 1% for each 1 hour of HD :eek:

* * *

Not sure why it rebooted and why it didn't recognize the drive on rebooting the first time but at least all is well now. (and I am out of the doghouse! :D )


pwsher



Haha, some of my friends ask me why I'm not married yet (I'm 32). Pretty sure this is the reason why. . . my Moxi of course, who has time for marriage when I have 600+ hours of HD programming to watch?!?! :p

First off an introduction... given all the pent up demand for Moxi info we're seeing here and in other forums, I'm going to jump into the fray as an additional source to MoxiGuy. Like MoxiGuy, I can't promise to always give you the answer you are looking for, but if I have it, and I can share it, you'll get it (emphasis on *can*). MoxiGuy is way more technical, so you'll likely see more from him, whereas I'm more likely to comment on retail Moxi and future product speculation, but either way, hope to provide helpful insights where possible.

Speaking of insights, there's been a lot of inquiries about retail Moxi. You are about the most passionate set of users around, so we'd like to give you a preview of the Moxi features we're planning to introduce in the coming months. I'll be taking Moxi on the road for a Meet Moxi Summer Tour where you can get a sneak peak at our new line, and voice your opinions. If that weren't incentive enough, we'll even sign you up for a chance to win a new retail Moxi when they are available later this year.

The first Meet Moxi event will be in Reading, PA on 6/28/07 with LA and other cities being added soon.

If you are interested, you can sign up at the Moxi Forum

________________

Jodie (MoxiMessenger)
Digeo, Inc.

Thanks CharterJames... I will try that site...i have a 9012 and looked at the 9012 remote and it has the same codes i've tried... but the other moxi remote seems to have 5 more different codes on it that i will try...i'll post if i have any luck or not

any more suggestions from anyone else...i don't have charter so i guess i can't call them...i have service electric


any more ideas??? the codes didn't work.... :( :(

.... you can get a sneak peak at our new line, and voice your opinions. If that weren't incentive enough, we'll even sign you up for a chance to win a new retail Moxi when they are available later this year.

The first Meet Moxi event will be in Reading, PA on 6/28/07 with LA and other cities being added soon.

Let me give MoxiMessenger an assist until she gets up to the five-post threshold for posting URLs.

Here's the URL for signing up (http://www.moxi.com/meetmoxi/)

http://www.moxi.com/meetmoxi/

I'm just curious why they even bothered to change them. The new icons are designed to be a closer match to the official logos of the networks.

The new icons are designed to be a closer match to the official logos of the networks.

Another question about icons. Who has responsibility for assigning them? The local cable company? Just asking because our ABC and PBS affilliates still have the generic icons (PBS used to have one and the affiliate and channel change for ABC lost its icon too). Not sure if this is an issue for 4.1 but in 3.2 these channels never show in their program guide that something is going to be recorded (they list in the scheduled to record section, but rolling through the listing for the channel will not have the little icon indicator that the show is going to record).

Let me give MoxiMessenger an assist until she gets up to the five-post threshold for posting URLs.

Here's the URL for signing up (http://www.moxi.com/meetmoxi/)

http://www.moxi.com/meetmoxi/

With the strong Charter presence here I would think this area would be a good one.
Actually, not St. Louis but St. Louis county or the St. Charles/St. Peters area would be best for me. :D

Welcome MoxiMessenger :cool:

With the strong Charter presence here I would think this area would be a good one.
Actually, not St. Louis but St. Louis county or the St. Charles/St. Peters area would be best for me. :D

Welcome MoxiMessenger :cool:

I'll put in my vote for Anaheim again, just like Moxipalooza!

Thanks! We have gotten a couple of requests in for the St. Louis area, so I'll have to see about scheduling it in :-)

...it wasn't recognizing the one already attached. so I reboot the drive with no success :( and then rebooted Moxi........The extrenal drive with all the associated programs reappeared :p and the meter went down to 19%....
This also happened to me last night. The power had gone out the night before for about 15 seconds. No need to reboot, just pull the power to your external HD and then plug it back in, it will renegotiate with your MOXI (5 seconds) and you should be all set.

PWISHER, is it possible that you also had a power outage like wscottyb?

Can you both post info about what external drives you are using with Moxi? (brand, model, specs.)

PWISHER, is it possible that you also had a power outage like wscottyb?

Can you both post info about what external drives you are using with Moxi? (brand, model, specs.)

The power outage is definitely possible and is why I mentioned that the Tonight show was recorded in two part with a six minute gap which is coincidently about the time a reboot takes. I was asleep and my wife doesn't remember a power outage and the clocks were all fine but I guess there could have been a momentary spike. I have a new 500 GB Western Digital that is shaped like a book. It has the minimum specs that you suggested:

>>>>>>Western Digital 500 GB 7200 RPM USB 2.0 External Hard Drive
Desktop - 500 GB - USB, USB 2.0 - 480 Mbps - 7,200 RPM
The My Book Essential Edition 500 GB USB 2.0 External Hard Drive from Western Digital is a high-capacity external hard drive with an interface that allows it to be connected via USB 2.0, a 16 MB data buffer and a rotation speed of 7200 rpm. The drive is housed in an elegant design that can be, at first glance, mistaken for that of a hardbound book. This makes the drive an excellent choice for anyone who would like to have a unique and classy drive to use for external data storage. The drive features built-in power-saving, has no environmental contaminants and ships in recyclable packaging, making it as friendly to the environment as it is to your data. The included software suite by Google will help you organize your data, manage photographs and even search both the hard drive and the web. You can think of it as being the index to the book of your digital life. This drive is an excellent choice for anyone who would like to add storage to their computer without sacrificing aesthetics>>>>>>

I have noticed that when I select a recorded program and it is on the WD drive that it takes about 3-4 seconds before it starts. Note above it says "The drive features built-in power-saving," Does the Moxi formating eliminate that?

Thanks for the interest in this.
pwsher

The power outage is definitely possible and is why I mentioned that the Tonight show was recorded in two part with a six minute gap which is coincidently about the time a reboot takes. I was asleep and my wife doesn't remember a power outage and the clocks were all fine but I guess there could have been a momentary spike. I have a new 500 GB Western Digital that is shaped like a book. It has the minimum specs that you suggested:

>>>>>>Western Digital 500 GB 7200 RPM USB 2.0 External Hard Drive
Desktop - 500 GB - USB, USB 2.0 - 480 Mbps - 7,200 RPM
The My Book Essential Edition 500 GB USB 2.0 External Hard Drive from Western Digital is a high-capacity external hard drive with an interface that allows it to be connected via USB 2.0, a 16 MB data buffer and a rotation speed of 7200 rpm. The drive is housed in an elegant design that can be, at first glance, mistaken for that of a hardbound book. This makes the drive an excellent choice for anyone who would like to have a unique and classy drive to use for external data storage. The drive features built-in power-saving, has no environmental contaminants and ships in recyclable packaging, making it as friendly to the environment as it is to your data. The included software suite by Google will help you organize your data, manage photographs and even search both the hard drive and the web. You can think of it as being the index to the book of your digital life. This drive is an excellent choice for anyone who would like to add storage to their computer without sacrificing aesthetics>>>>>>

I have noticed that when I select a recorded program and it is on the WD drive that it takes about 3-4 seconds before it starts. Note above it says "The drive features built-in power-saving," Does the Moxi formating eliminate that?

Thanks for the interest in this.
pwsher
I purchased the 250 GB version of this WD External Hard drive for my computer about a year ago. I picked it because of the power saving feature, which is designed to turn the drive off when the computer is shut down. However, there were many times that the drive would freeze up when turning the computer back on, and I would have to unplug and replug the power to the drive and to make it start working again. It would do this about once a week on both of our computers. This made the hard drive so unpredictable, that I stopped using it on the computers and planned to use it on Moxi after the 4.1 upgrade, thinking that there would never be a time that Moxi would be off. But of course this is not the case during a power outage, and after the outage, Moxi would likely act exactly like my computer when turned on. This problem could be a design flaw in power saving feature of this hard drive. I don't have 4.1 yet, but I'd be willing to bet that I would have the same problem with my drive.

I purchased the 250 GB version of this WD External Hard drive for my computer about a year ago. I picked it because of the power saving feature, which is designed to turn the drive off when the computer is shut down. However, there were many times that the drive would freeze up when turning the computer back on, and I would have to unplug and replug the power to the drive and to make it start working again. It would do this about once a week on both of our computers. This made the hard drive so unpredictable, that I stopped using it on the computers and planned to use it on Moxi after the 4.1 upgrade, thinking that there would never be a time that Moxi would be off. But of course this is not the case during a power outage, and after the outage, Moxi would likely act exactly like my computer when turned on. This problem could be a design flaw in power saving feature of this hard drive. I don't have 4.1 yet, but I'd be willing to bet that I would have the same problem with my drive.

FWIW -- I've had a pair of 500g WD My Book Essential HDDs attached to my computer for a year or so to handle my music; one is the "real" drive, the other is a mirror backup. I've had no problems of any kind with them.
Based on that experience, I bought another one for my Moxi last month. No problems yet, tho I haven't recorded so much that it's been used now that the TV season is over. Last time I looked I was at only 11 pct.
barry

Thanks! We have gotten a couple of requests in for the St. Louis area, so I'll have to see about scheduling it in :-)

I'd go if you were to come to the St. Louis area.

PWISHER, is it possible that you also had a power outage like wscottyb?

Can you both post info about what external drives you are using with Moxi? (brand, model, specs.)

My drive is a Western Digital My Book Premium ES Edition. WDG1SU5000N. 500 GB USB 2.0 Serial Bus Transfer Rate (USB 2.0) 480 Mbits/s (Max). 7200 rpm 16mb cache.

I originally questioned the auto power down option but now know it is not an issue. The box will power down on it's own but only if it senses a power loss at the USB connection. Since the MOXI is always on this is NOT an issue.

I suspect that when the power came back on in my home, the external drive powered up before the MOXI USB drive and as a result it shut itself down.

-Scott

This also happened to me last night. The power had gone out the night before for about 15 seconds. No need to reboot, just pull the power to your external HD and then plug it back in, it will renegotiate with your MOXI (5 seconds) and you should be all set.

My drive is a Western Digital My Book Premium ES Edition. WDG1SU5000N. 500 GB USB 2.0 Serial Bus Transfer Rate (USB 2.0) 480 Mbits/s (Max). 7200 rpm 16mb cache.

I originally questioned the auto power down option but now know it is not an issue. The box will power down on it's own but only if it senses a power loss at the USB connection. Since the MOXI is always on this is NOT an issue.

I suspect that when the power came back on in my home, the external drive powered up before the MOXI USB drive and as a result it shut itself down.

-Scott
But it IS an issue after a power outage. Unless you are there to pull the power on this hard drive, you may not have the extra space to record, and you could miss your planned recordings. However, if the drive were working correctly, it should have turned itself back on when it sensed power had returned to the USB connection. The fact that it did not may indicate a potential problem with this drive.

But it IS an issue after a power outage. Unless you are there to pull the power on this hard drive, you may not have the extra space to record, and you could miss your planned recordings. However, if the drive were working correctly, it should have turned itself back on when it sensed power had returned to the USB connection. The fact that it did not may indicate a potential problem with this drive.

My power goes out very infrequently so for me it is not an issue. I have a different problem though. Whenever the power does go out, sometimes my MOXI box does not power back up properly. The MOXI boot sequence numbers on the box just keep rapidly flashing on and off. If I turn on my TV, it sends a low "thumping" sound thru the volume. To correct the situation I have to pull the plug and then it reboots normally every time.

Again, this is not a big problem for me and I am very happy with my MOXI box and the software upgrade.

To be fair, I do have a standby generator that starts up 15 seconds into a power outage and maybe during that initial power up the MOXI gets confused. I view this as a problem on my end and not with the MOXI since I have seen no other posts on the issue.

I addressed these and other "long MOXI reboot after power blink" issues by putting the MOXI on a small UPS. Having a 6-minute gap in a recording because of a 1-second power dip is a pain. :)

any chance that Moxi will add the feature of auto record favorite actor, director, or keyword like Tivo does? i really miss that feature...

any chance that Moxi will add the feature of auto record favorite actor, director, or keyword like Tivo does? i really miss that feature... Sounds like a useful feature. Suggest you propose it in the suggestion box at the Moxi Community Forum. http://forums.moxi.com

Sounds like a useful feature. Suggest you propose it in the suggestion box at the Moxi Community Forum. http://forums.moxi.com

OMG, If Moxi doesn't already have a list of the popular Tivo features that is sad. :confused: That that feature was not already included in 4.1 is the surprise. How difficult could it be to implement? Warning conspiracy theory ahead: They are holding back that feature for the retail version ;)

Another question about icons. Who has responsibility for assigning them? The local cable company? Just asking because our ABC and PBS affilliates still have the generic icons (PBS used to have one and the affiliate and channel change for ABC lost its icon too). Not sure if this is an issue for 4.1 but in 3.2 these channels never show in their program guide that something is going to be recorded (they list in the scheduled to record section, but rolling through the listing for the channel will not have the little icon indicator that the show is going to record).

I don't know if its just a coincidence or someone saw this that could fix it, but the icons are now finally there for ABC and PBS.

Another useful feature that would be nice to see included in future updates: Internet-abled programming, for times when you're away from your Moxi box when you realize that there's something you'd like to record...

... Internet-abled programming, for times when you're away from your Moxi box...This one is under development and was demonstrated at the cable show back in May. The cool thing about the way Moxi does it (unlike other, more famous DVRs) is that you get real time feedback if there's a conflict. You can resolve it on the spot just as you can if you're sitting in front of the TV.

Is there a Charter Moto 6416 thread yet (searched--no joy)?

This one is under development and was demonstrated at the cable show back in May. The cool thing about the way Moxi does it (unlike other more famous DVRs) is that you get real time feedback if there's a conflict. You can resolve it on the spot just as you can if you're sitting in front of the TV.

MoxiGuy,

Is this something that might one day be available to subscribers, or will you need to purchase the retail version... I know it's probably a ways off, but it never hurts tho have a little inside info.

:)

MoxiGuy,

Is this something that might one day be available to subscribers, or will you need to purchase the retail version... :) According to the Digeo press release on May 7 at the Cable Show, remote web scheduling will be made available to cable operators. Will the cable operators activate it and support it? Nobody has announced anything yet. Digeo, however, has announced plans to support this feature in the retail Moxi products. So, the answer to your question is up to the cable operators.

My one wish (gripe) at this point is the lack of channel / list management. I know you can toggle channels on/off in the main list, but that only provides for one list / user. And the favorites channel list? Never works. Channels I haven't watched in ages remain there, channels I watch frequently never show up there.

At LEAST make the "favorites" list user manageable so I could create a shorter channel list to go through. At MOST make it like DishNets, where you can set up multi-user lists.

LOL i have a small bug. Me and my wife are very competitive and we were playing the checkers game and noticed if you push the buttons to fast in any game they reset back to a new game. I thought she was cheating and restarting until i figured it out.

Got the new update when I returned from out of town (gone four weeks) and love it!!! I had really debated on getting a new TiVo recently but I'm glad I held out.

Installing the hard drive was a breeze once I rebooted my Moxi.

Charter even sent me a postcard announcing the changes, which I thought was nice.

Anyways, no questions here, just wanted to express my joy. :)

MoxiGuy,

Briefly, I have a recurring problem that Charter has tried to address to no avail. I realize that non-repeatable gliches are hard to track down.

I have Moxi and Moxi Mate. Over the last four months I have periodic loss of "preferences". and the problems has occurred about once a month.

Problem: I lose all series and "to be recorded" info, all the "!", "do not delete", etc. I used to lose the HD setting but with 4.1 now I didn't lose those settings.

Charter has thought that it was wiring, software update bullets, even authorization, but the problem keeps returning. The Moxi rebooted itself three times over the weekend, sometime while recording other times not. Yesterday I came home and all the what I call "personal preferences" were gone including the logos, etc but those soon came back.

This is curious, at first the external drive wasn't showing. I tried powering the drive down and back up but the Moxi didn't recognize it so I unplugged Moxi and when it came up the drive was recognized along with all the show that had been recorded....and get this all the "logos" of the shows on the external drive were there but the ones on the Moxi drive were not. Of four episode of Traveler, two had logos and two didn't. I least I know what drive they are on.

Anyhow, Should I just push for a replacement 9022? Is there a new two room Moxi on the horizon via Charter (ST lOUIS) ?

It sure sucks to have to add all those series and series options back in and set priorities, etc.

I do have a contact in the upper echelon of Charter that has been good about getting people to look at this issue but I am nearly ready to just throw in the towel. :(

pwsher (Wayne)

I have a problem with my MoxiMate. periodically (maybe once every couple of nights) the sound will cut out. 5 seconds later it comes back again and it'll be fine the rest of the evening. Sometimes it will buzz for a few seconds and then it'll be fine again too. When it buzzes, pausing the show doesn't affect it - it keeps buzzing. I have never noticed any degradation in the signal (the picture is always fine, etc).

If I turn off the Mate (leave the cable plugged in) and directly use the TV's tuner, it doesn't seem to happen at all.

Any ideas on troubleshooting this further? Is it the Mate, the Moxi, the splitters, or the cable?

Let me give MoxiMessenger an assist until she gets up to the five-post threshold for posting URLs.

Here's the URL for signing up (http://www.moxi.com/meetmoxi/)

http://www.moxi.com/meetmoxi/

I'm signed up ;)
I'll also be more than happy to test it from our end here in Hickory :D

I have a problem with my MoxiMate. periodically (maybe once every couple of nights) the sound will cut out. 5 seconds later it comes back again and it'll be fine the rest of the evening. Sometimes it will buzz for a few seconds and then it'll be fine again too. When it buzzes, pausing the show doesn't affect it - it keeps buzzing. I have never noticed any degradation in the signal (the picture is always fine, etc).

If I turn off the Mate (leave the cable plugged in) and directly use the TV's tuner, it doesn't seem to happen at all.

Any ideas on troubleshooting this further? Is it the Mate, the Moxi, the splitters, or the cable?

That almost sounds like you've got something spiking the line - you might want to see if you have a line amplifier and that might be doing it.

If I'm remembering correctly the Mate gets it's feed from an analog transmission from the box... so that might affect how it's working - another thing would be to have as few splitters as possible between the mate and the main box.

That almost sounds like you've got something spiking the line - you might want to see if you have a line amplifier and that might be doing it.

If I'm remembering correctly the Mate gets it's feed from an analog transmission from the box... so that might affect how it's working - another thing would be to have as few splitters as possible between the mate and the main box.

Nope, no line amps (at least nothing in the house - who knows what's upriver from me)

My cable config is:
pole -> house -> filter -> 3-way splitter
\-- cablemodem
\-- moxi box
\---------- 2way splitter (in attic)
\---- splice --- moxi mate
\-- open

I think that's everything. There is one splice in the line to the mate (female-female connector to add a longer cable) The other end of that 2-way splitter is unterminated (is this a problem? Should I get a 75ohm terminator on that junction?) I do not know of any other splitters or splices in the lines.

I have checked all the connections -- they all seem tight. it's very irregular as I said...

I have a problem with my MoxiMate. periodically (maybe once every couple of nights) the sound will cut out. 5 seconds later it comes back again and it'll be fine the rest of the evening. Sometimes it will buzz for a few seconds and then it'll be fine again too. When it buzzes, pausing the show doesn't affect it - it keeps buzzing. I have never noticed any degradation in the signal (the picture is always fine, etc).

If I turn off the Mate (leave the cable plugged in) and directly use the TV's tuner, it doesn't seem to happen at all.

Any ideas on troubleshooting this further? Is it the Mate, the Moxi, the splitters, or the cable?

I experience the 4-5 sec audio drops all the time (once every couple of hours). It's the least of my problems.

MoxiGuy,
I have Moxi and Moxi Mate. Over the last four months I have periodic loss of "preferences". and the problems has occurred about once a month.

Problem: I lose all series and "to be recorded" info, all the "!", "do not delete", etc. I used to lose the HD setting but with 4.1 now I didn't lose those settings.

... Anyhow, Should I just push for a replacement 9022? Is there a new two room Moxi on the horizon via Charter (ST lOUIS) ?
pwsher (Wayne)Wayne,

Don't throw in the towel just yet. Your Charter contact got in touch with one of our folks and he offered this suggestion: Sounds like your box might be having an overheating problem. Perhaps the air vent isn't clear. Try this: vacuum the fan posts and maybe hit the inside with canned air to reduce the dust. Let me know if this helps.

MoxiGuy

Wayne,

Don't throw in the towel just yet. Your Charter contact got in touch with one of our folks and he offered this suggestion: Sounds like your box might be having an overheating problem. Perhaps the air vent isn't clear. Try this: vacuum the fan posts and maybe hit the inside with canned air to reduce the dust. Let me know if this helps.

MoxiGuy

Elevating the box an inch or so helps also!

BC

Moxi gone! New Moto DCT6416 III (Charter, Reno--after 5 month wait). Will answer any questions I can.

Speaking of dropouts....now that I'm on 4.1 with an external drive, now and then the moxi will pause live tv or playback for a few seconds on its own without me pressing any buttons, and then resume playing. It seems to be when moxi is starting a recording in the background that is going to the external drive. I see the drive's activity light come on solid during the pause (as opposed to its more typical flicker while in use). Annoying while simply viewing, pain in the A$$ while dubbing something to DVD. The external drive is a Maxtor Personal Storage 500 MB at 7200 RPM with 16 MB cache.

Wayne,

Don't throw in the towel just yet. Your Charter contact got in touch with one of our folks and he offered this suggestion: Sounds like your box might be having an overheating problem. Perhaps the air vent isn't clear. Try this: vacuum the fan posts and maybe hit the inside with canned air to reduce the dust. Let me know if this helps.

MoxiGuy

Wow, your people and my people talked. :eek:

Seriously, that is good news.

I blew out the vent about a month ago. What are fan posts? Do you mean ports? I have had it on little 1 inch blocks for a month. There are no other devices on the shelf with room all around and it is an open base, not in a cabinet.

I usually run about 34 C. By the time I got home on friday when the problem had occurred earlier in the day the temp was showing 39.4C. Not necessarily hot in terms of these devices but it could have been much hotter.

I'll try the vacuum tonight. I'll try blowing again cause I was a little afraid to blow too much into the vent. There might be giant cobwebs in there! Too bad we can't pop the top and look :rolleyes: .
It's weird that it has happened almost every 4 weeks for 4 weeks running. Maybe I'll shut it off during the next expected outage on July 25th. :D

I have to admit with 4.1 it is much easier going in and replacing all the shows especially ones that you still have on the drive. I think it would be better if the default series option would be "first run only" and not "repeat".

Another curious note: The logos for the recorded shows on the Moxi internal drive have not returned while all the other logos including those on the external drive are all there. Explain that! Maybe a clue?

My towel is in my hand but not cocked :confused:

W.......... I think it would be better if the default series option would be "first run only" and not "repeat".



Yeah I have to say that bugs me too... Put down another vote for letting First run only be the default.


-Phatty

I am using the basic Moxi box, still on 3.2 and really wishing I had 4.1 so I could add an external drive and record Wimbledon Tennis in HD, but.....

Anyway, my box has been acting up quite a bit over the last couple of weeks. I guess it is about 2 years old now. I got it as soon as Charter here in Louisiana would admit they had some.

Lately, I have had lots of dropouts (sound and sometimes video), and have a huge amount of issues with trying to fastforward recorded shows. I press the FF button, and nothing happens for 5 seconds or so, and then I get a totally pixellated screen with a very unreliable timer display. When I try to get out of the FF (before the pixellated screen shows) it won't respond at all. I just get the BONK sound. When I do get out of it after the pixellated screen shows, it might be 30 seconds of FF, or it might be 5 minutes of FF, and I can't recover the lost time. Very irritating trying to watch sports shows, or much of anything.

In addition, I have had random reboots. I will be watching (and I assume it happens when I am not watching something) a live or recorded show, and out of nowhere, it decides to reboot. The other night, we were watching a movie, and the show froze up for about 5 minutes and Moxie wouldn't respond. Then it just rebooted itself and I had to guess where I was in the movie to get going again. That worked ok, there were no bad spots in the recording, but very irritating to lose the movie for 10 minutes in the middle of an exciting action scene.

So I am looking for suggestions. Elevate the box? It is by itself on a large, open shelf. Vacuum and blow out? Get a new one? I hesitate to do the last option as Charter here is well know for negative service. I am the only person left on my street with their TV service out of about 30 homes. I'd probably get one of the new boxes I don't want.

Thanks for any advice.

- Marshall in Covington, LA

I have a SD television but I do receive some HD channels that are automatically included in my services. CBS/ABC/NBC/Fox are all analog channels and the HD version (downconverted to 480i of coarse)of these get a much better picture. Now that I have explained why I like to watch the HD on my SD television I can ask my question.

Can I record HD channels in 480i to save HDD space or will it only record in the 720p/1080i and then downconvert it when I watch it?

Another question is can is when the HD channels are showing non-HD material I will have a black bar on all 4 sides. Is there a way to get rid of all of that and display it in on the whole screen?

#1 Nope, it's going to record the stream in its original broadcast format.

#2 Depends if your TV will ZOOM on a 16x9 channel.

I have a SD television but I do receive some HD channels that are automatically included in my services. CBS/ABC/NBC/Fox are all analog channels and the HD version (downconverted to 480i of coarse)of these get a much better picture. Now that I have explained why I like to watch the HD on my SD television I can ask my question.

Can I record HD channels in 480i to save HDD space or will it only record in the 720p/1080i and then downconvert it when I watch it?

Another question is can is when the HD channels are showing non-HD material I will have a black bar on all 4 sides. Is there a way to get rid of all of that and display it in on the whole screen?

I do the same with my SD TV -- MUCH better quality when watching the HD channels!

On the "black bar on all 4 sides" issue, the answer is YES, you can get rid of that. On the Moxi, go into the Widescreen properties and change the mode to Crop. that will zoom it out to fullscreen.

However, that will zoom out ALL HD content to 4x3 fullscreen (thus cutting off the left & right edges when viewing widescreen shows) -- I usually leave it in Crop mode for most shows, but when I'm watching a movie and want to see the whole thing, I switch the Moxi back to Letterbox mode.

It's a pain to switch back & forth all the time, but it's doable.

Wow, your people and my people talked. :eek:

Seriously, that is good news.

I blew out the vent about a month ago. What are fan posts? Do you mean ports? I have had it on little 1 inch blocks for a month. There are no other devices on the shelf with room all around and it is an open base, not in a cabinet.

I usually run about 34 C. By the time I got home on friday when the problem had occurred earlier in the day the temp was showing 39.4C. Not necessarily hot in terms of these devices but it could have been much hotter.

I'll try the vacuum tonight. I'll try blowing again cause I was a little afraid to blow too much into the vent. There might be giant cobwebs in there! Too bad we can't pop the top and look :rolleyes: .
It's weird that it has happened almost every 4 weeks for 4 weeks running. Maybe I'll shut it off during the next expected outage on July 25th. :D

I have to admit with 4.1 it is much easier going in and replacing all the shows especially ones that you still have on the drive. I think it would be better if the default series option would be "first run only" and not "repeat".

Another curious note: The logos for the recorded shows on the Moxi internal drive have not returned while all the other logos including those on the external drive are all there. Explain that! Maybe a clue?

My towel is in my hand but not cocked :confused:

Well, a tech is coming out tomorrow AM. I have asked for them to replace my 9022 Moxi. The guy I talked to didn't know if they would have one but this request is coming from their "escalation desk" so they may actually send a knowledgable person. I hope so.

I was gone over the weekend and when I returned the Moxi was not on and the readout was just spasming much like I have seen when there is an momentary power glitch. so nothing recorded.

I am so tired of this.

Well, a tech is coming out tomorrow AM. I have asked for them to replace my 9022 Moxi. The guy I talked to didn't know if they would have one but this request is coming from their "escalation desk" so they may actually send a knowledgable person. I hope so.

I was gone over the weekend and when I returned the Moxi was not on and the readout was just spasming much like I have seen when there is an momentary power glitch. so nothing recorded.

I am so tired of this.
8-10AM appointment:
tech here at 9:20....installed 9012, not 9022..has to go back and get another box.

Edit:
OK, I have a new Moxi 9022!..So far so good but time will tell.

I am on the new Moxi version with the External HD option.

Bought a Seagate FreeAgent 250gb Hard Drive. 7200rpm. Installed and all was fine. Moxi formatted and looked good. %full went to 6% instead of 42%.

Moxi recorded a few shows, then a day later, all the 'scheduled to record' programs failed (failed, no signal).

So I set a few to record and watched it from the Moxi channel menu. As soon as time to record, the record icon would disappear and the show not record and would be in the canceled or deleted file with (failed no signal) as the reason.

So, I re-booted moxi and re-installed the Hard Drive as per the Moxi commands.

Again, all shows scheduled to record failed(failed no signal).

I then disconnnected the Hard Drive per Moxi menu. Now all shows are back to recording.

Just relaying my experience. I am gonna ditch the External Hard Drive, not worth wondering if my shows are recording. Also, if the Hard Drive dies I want to know which shows I will be keeping(on the Moxi).

Oh well.

Moxi recorded a few shows, then a day later, all the 'scheduled to record' programs failed (failed, no signal) We've seen a few posts on the Moxi Community Forums reporting this problem. According to the posts, it appears that the HDD is going into a deep sleep and not waking up. One member has posted a work-around that you might want to try. (We haven't yet verified that this works in our own labs... but that work is underway, and I'll post results when we have them.)

posted by BOBILEAU on Moxi Community Forums (http://forums.moxi.com/topic.asp?TOPIC_ID=306)
The problem I had was not recording onto the hard drive. My drive had a sleep mode and the MOXI box doesn't have any way to wake it when it needs to record a new show.

I was able to get software to change the sleep interval to NEVER. I did this in WINDOWS (VISTA)with the External Hard Drive (EHD) plugged into a USB port on the computer. In CONTROL PANEL under ADMINISTRATOR TOOLS then use the COMPUTER MANAGEMENT menu then go to DISK MANAGEMENT to locate your and change settings for the EHD. I used the IDENTIFY command to make it recognise my MOXI formatted EHD. It seemed like I had to try a few times using the mouse (right click) to get the identify menu to show up.Once it was identified, I didn't allow WINDOWS to format the drive since that would have destroyed the MOXI format.

Then I used the software to set the sleep interval to NEVER and the unplugged the EHD from the computer. I plugged it into the MOXI and it recognised the EHD. Now two days later, it is still working and not missing any recordings. The STATS show I have plenty of room to record more shows.

If you can't get software to set the sleep interval, return your EHD to the store you bought it from, tell them it doesn't work right... and get a Seagate Free Agent PRO model, it has the software in its utilities programs. DO NOT FORMAT with MOXI first, it erases all the programs that Seagate provides!!!! —BOBILEAU (http://forums.moxi.com/topic.asp?TOPIC_ID=306)

If you have already initialized your Seagate drive, you can download the FreeAgent tools from the Seagate website.

Note again: I'm relaying this info as is. Digeo hasn't done any testing yet on these procedures to verify them. I'll followup with more info as I get it.

So far so good but time will tell. Holding good thoughts for you. Enjoy the Fourth.

When I got my second moxi, they messed up the provisionng on my first box so VOD did not work. The guy came out from charter and wanted to replace the box. He brought in THREE moxis and they all had scrambled signals on the screen. Then we would hook back up the old one and picture worked fine.

Why didn.t the new boxes work at all. We finally got someone to correctly provision the old box, but kinda scary the new box doesn't work on my tv.

Maybe they were all set to a single resolution your TV doesn't support. That would be quite a coincidence though.

Why didn.t the new boxes work at all. What kind of TV? What connection did you use?

What kind of TV? What connection did you use?

We were hooked up via Component., we would hook up the new boxes through RCA so we could set the HD setup, but the boxes would not work after we hooked back up to component even after soft reboots. I set my moxi to 1080i only right now and it works fine.

Philips 60PW9363

Could not have been the cables, or hookup because we could go back to the old box and it worked fine.


The distortion pattern went from Corner to Corner.

Hopefully by next week at this time we'll have 4.1! :)


Have a great 4th of July.
Give thanks to those who created and protect our freedom.

BC

I know this topic has been brought up a few times, but I couldn't recall the final verdict/fix.

I just got a Vizio LCD set and my Moxi remote is programmed to control the power and volume. After turning the new TV on, the Moxi (9012) box does not respond to any commands for about 45 seconds.

The TV is on top of a cabinet-like structure and the Moxi is on a shelf beneath it by about 12 inches or so. We're sitting about 6 or 7 feet from the Moxi when this occurs, but I tried putting the remote right next to the box when this happens and still get no response.

New batteries also have no affect.

Is this more a function of the remote or the Moxi? Because I'm getting a Harmony remote tomorrow...

i see that this topic has been brought up, but never thoroughly commented on. i am inquiring about extracting the shows off the external hard drive. i hooked up the external drive to the moxi, the moxi reformatted it, i got hd on it, and then i plugged it into both a PC and a mac. neither recognizes the hard drive. is there anyway to get these recordings off the external hard drive and on to the PC???? thanks in advance....

Yeah, it was answered pretty early on in the 4.1 conversation. Anything recorded to the external hard drive by the Moxi is only usable by *that specific* Moxi and nothing else. Copy protection and what-not.

Yeah, it was answered pretty early on in the 4.1 conversation. Anything recorded to the external hard drive by the Moxi is only usable by *that specific* Moxi and nothing else. Copy protection and what-not.

That is correct. When I got my new Moxi box the other day I knew that I would lose all that had been recorded on my external drive. Strangely, when we hooked up and rebooted the Moxi it showed the shows that were on the external drive which really surprised me. Then we realized that this box only had 3.2 and when we clicked on the recorded shows...nothing happened.

When we triggered the upgrade to 4.1 the external drive rebooted and asked to be formatted.

The only way to get shows off the Moxi is to change resolution to 480i and play it real time to a VCR or DVD recorder.

Wayne

Cable Firms to Raise Set-Top Box Rates

http://www.physorg.com/news102787685.html

BC

Nope, no line amps (at least nothing in the house - who knows what's upriver from me)

My cable config is:
pole -> house -> filter -> 3-way splitter
\-- cablemodem
\-- moxi box
\---------- 2way splitter (in attic)
\---- splice --- moxi mate
\-- open

I think that's everything. There is one splice in the line to the mate (female-female connector to add a longer cable) The other end of that 2-way splitter is unterminated (is this a problem? Should I get a 75ohm terminator on that junction?) I do not know of any other splitters or splices in the lines.

I have checked all the connections -- they all seem tight. it's very irregular as I said...


Check your 3 way splitter - it should give a db rating on each leg - most are 7/7/3.5 and generally they'll put the 3.5 on the modem - there are what are called "balanced" 3 way splitters they'll be 5/5/5 while 2 db probably won't make a difference, sometimes it's that little bit that pushes it off.. Worst case is 7 on the leg going out to the mate and an additional 3.5 (10.5 db loss total) from the 2 way. If you don't need that open end, I'd just go straight to the moxi mate.

If you don't have a terminator on that splitter you might get interference if there are any strong RF sources in your area (TV stations, Radio etc) - I usually push for terminations with customer lines - I don't have them myself, but I live out of the way with few things to cause signal interference. The splice might also rob you of some signal and give interference a way in.

Home depot has compression ends and a compression tool that's on par with what our techs and installers use - I did have a set at the time I re-did the connection in my step-son's room, but at $15 for the stripper and $15 for the crimper it wasn't so bad. Always use RG6 - RG59 is not good for digital signal - RG11 is great for burial and has less signal loss but it's overkill for in-house wiring unless you've got a BIIIIIG house *L* Always use 1000mhz (1ghz) or better splitters and stay away from anything that says 1 way!

If at all possible I'd recommend re-running your moxi mate line and replacing it with an RG6 line (unspliced) with no splitters - if you need the open line, you can replace your three way with a 4 way - which would change your DB loss to 7/7/7/7 rather than 3.5/7/10.5/10.5 - if that takes your cable modem offline then you know you definitely have signal issues.


Sorry I was so late getting back to you, it seems AVS doesn't always tell me when I have a reply on this thread - so as always, feel free to hit me at firstname.lastname@chartercom.com if I don't respond quickly!!!

Are there problems installing your own MOXI box on your cable system? My cable is Time Warner. This is an additional box I found on Ebay.

Wayne,

Don't throw in the towel just yet. Your Charter contact got in touch with one of our folks and he offered this suggestion: Sounds like your box might be having an overheating problem. Perhaps the air vent isn't clear. Try this: vacuum the fan posts and maybe hit the inside with canned air to reduce the dust. Let me know if this helps.

MoxiGuy

Dust most frequently accumulates in the back vents (I work with our warehouses often and most boxes coming back from service calls work great after cleaning up back there)

If it's due to enclosure you can also plug in a USB fan in the back USB ports (they are powered so you can run various USB "toys" on them like lights and fans)

Just thought I'd add a few similar resolutions!

Are there problems installing your own MOXI box on your cable system? My cable is Time Warner. This is an additional box I found on Ebay.

Frequently - most US cable companies are weary of Customer owned equipment - since most US cable companies don't sell it some will assume it was stolen or unreturned and sold on the second-hand market.

Another major problem is if you buy a moto box in a SA system or an SA box while your in a moto system.

Pretty much you'll have to work with you're local cable box - IF they do it, they'll need your Serial Number, Unit Address and DOCSIS modem ID - the modem will have to be provisioned, the box will have to be set up in the Digeo system (in our system it's part of the modem provisioning) and the box will have to be set up in the Digital Controller (all boxes have to be in the controller) - which also means it will have to go into billing. - Even more - you may have to bring it in to be set up on the account because the moxi usually requires a direct ethernet connection to a digeo warehouse server (which is on our internal network, not the internet).

now, since most Cable Cos don't sell equipment most of them will use the same codes to authorize the box for service as they use to charge the box rental fees - plus your not only adding your own box, but your adding a line of modem service as well... so paying the $12 - $13 DVR service fee might be cheaper than paying for a full on modem service (usually $19 - $30 or more depending on bandwidth)

That and the boxes aren't designed to use the internet outside of talking to the digeo servers for Ticker/News and guide data so getting 3mb or more on a moxi is generally wasted bandwidth. (300 to 500kbps works well)

So best case senerio -
They set up your box and convince your local cable office to give you a free line of modem service for your moxi

Most likely senerio -
you either have to pay a box fee or DVR fee for the modem provisioning (without that modem you get no guide data, and therefore can't record)

Worst case senerio -
you have a box that won't work in their system.



Also remember this is YOUR equipment, if a tech swaps it out later because it doesn't work, you'll probably be set up with a rental and no one will notice it unless you speak up and say it's your box. Generally I advise them to try a rental box and add it on in addition to the owned box when there's a problem and compare them side by side and see if the same problem occurs on the new box - if so you've eliminated your box as the source of the problem.

Dave Zatz attended a sneak peek of the upcoming Moxi retail products in New York. He snapped a bunch of screenshots of the new U-I. It will look both familiar and new to folks with the cable version.
Zatz not Funny (http://www.zatznotfunny.com/2007-07/more-details-on-upcoming-moxi-dvrs/).

For those who missed the post a while back http://www.avsforum.com/avs-vb/showthread.php?p=10683650&&#post10683650

July 9th (Monday is the big day)

July 9th (Monday is the big day) July 9th is the first of ten big days. It will take a while to target everyone's box. If you get 4.1 Monday, rejoice. If not, please be patient.

If not, please be patient.

Yeah we know everyone here has plenty of that.

I just got a Vizio LCD set and my Moxi remote is programmed to control the power and volume. After turning the new TV on, the Moxi (9012) box does not respond to any commands for about 45 seconds....Is this more a function of the remote or the Moxi? As far as I know, it's a combination of the Moxi, the remote, and your TV.

We have a theory about this, but it's not tested. Some LCD TVs have a backlight that is so strong it creates interference with the IR sensor on the Moxi. A similar problem was encountered with Sharp Aquos LCD.

You mentioned on Moxi Community that you can solve the problem by covering the Moxi sensor with masking tape. The masking tape isn't completely opaque to the IR signals from the Moxi remote, but it provides just enough of a cover to eliminate the interference from the TV.

As for why the interference disappears on its own after 45 seconds, it's possible that your TV backlight starts out at full illumination and gradually dims to adjust to the ambient light level in the room.

Finally, with regard to your new Harmony remote, you'll have to tell us. If our theory is right, it's likely that the TV will interfere with the Harmony remote signal as well as the Moxi. But maybe the Harmony puts out a higher level of IR.

Please let us know what happens. (PS: thanks for cross-posting.)

I've had my 9012 for about two years now and I've just found this forum and am learning TONS about my Moxi. One quick question about the upgrade to 4.1. Will the update just be pushed out overnight and cause the box to reboot/install on it's own or will any action be required on our part?

I just got this service today with Charter. Box was stuck on version 3.0......I forced it and now its at 4.1. VOD still not up, as well as guide. Is this okay? Will I be able to add HD for expansion? Thanks! :confused:

Yeah we know everyone here has plenty of that.

:D

BC

Finally, with regard to your new Harmony remote, you'll have to tell us. If our theory is right, it's likely that the TV will interfere with the Harmony remote signal as well as the Moxi. But maybe the Harmony puts out a higher level of IR.

Please let us know what happens. (PS: thanks for cross-posting.)
I certainly will. Thank you for the response!

Here's a question that maybe CharterJames can help with. Here in Michigan, we have 4.1 and I really am liking the external drive. Also VOD and the ticker are updating and operating just fine.

My problem is that the EPG isn't updating. My picture and signal strength are great. Reprovisioning, rebooting, and initiating triggers have no effect. Other than that, the box is great. Program guide runs out of gas on Sunday.

Any suggestions?

OK, let me try here, MoxiGuy and/or MoxiMessanger:
Does the RF output of Charter Cable's two tuner HDTV Moxi box with the 80GB HDD put out any kind of signal at all? I have tried hooking it to the RF input of my Toshiba 46" but get no signal at all. All the other inputs on the TV and outputs on the Moxi box are used for "other" purposes, i.e. hooked to surround, a DVD player, a DVD recorder, etc. etc. I would like to occasionally use just the TV alone for weather, news. etc. without turning on the surround rig.

I just got this service today with Charter. Box was stuck on version 3.0......I forced it and now its at 4.1. VOD still not up, as well as guide. Is this okay? Will I be able to add HD for expansion? Thanks! :confused:



:mad: We'll tried again with no success. Talk to CSR and thought I was going to nearby office to get new box with 160 GB drive. When I got there, I was told that some program trigger was not set in their system, so they set it, gave me back my box and told me to let it set for 15-30 minutes for it to update........that was two hour ago and I'm back in the same boat...... :mad: ........ I'm really pissed right now.......Oh I'm in the Richfield/Hubertus area........Was told that VOD was not a feature they had yet........and 160 GB units were not ready till next month........ :mad: WTF........any help!!!!

:mad: We'll tried again with no success. Talk to CSR and thought I was going to nearby office to get new box with 160 GB drive. When I got there, I was told that some program trigger was not set in their system, so they set it, gave me back my box and told me to let it set for 15-30 minutes for it to update........that was two hour ago and I'm back in the same boat...... :mad: ........ I'm really pissed right now.......Oh I'm in the Richfield/Hubertus area........Was told that VOD was not a feature they had yet........and 160 GB units were not ready till next month........ :mad: WTF........any help!!!!


Just got off with customer no service...have escalated my issue.....need to call them back in one hour..... :mad: Got to love Farter Cable.....boy did there service go down the tubes....had them three years ago.....will start looking into the new ATT service soon.

*****Well, I guess after pitching a fit.....It now works.....now I have to wait and see when it breaks :(

My problem is that the EPG isn't updating... Any suggestions? Have you called Charter with this problem? It looks like your Moxi modem is not getting any data feeds. They may be able to fix that for you without a service call. (Depends on why it's not getting data)

Does the RF output of Charter Cable's two tuner HDTV Moxi box with the 80GB HDD put out any kind of signal at all?The RF output of the Moxi box is disabled.

Finally, with regard to your new Harmony remote, you'll have to tell us. If our theory is right, it's likely that the TV will interfere with the Harmony remote signal as well as the Moxi. But maybe the Harmony puts out a higher level of IR.

Please let us know what happens. (PS: thanks for cross-posting.)Just a follow-up: initial testing is confirming your suspicion. It appears I'm getting the same behavior from my new Harmony remote as I was from the Moxi remote.

Ugh...

So I'm now officially in the minority. It's been close to a month, and everybody I know (with a Moxi box) in Duluth, MN has received the update... except me. I've contacted Customer Service, but that has done little good. The nice girl that I spoke with a few days ago was confused about what I was even asking for. Her advice was to go to my local Charter office and pick up a new box; thing is, Charter in Duluth has discontinued Moxi as its main DVR. Folks who want a DVR box are now being issued something different. I test drove the new release a few months back my local Charter office, and think it's kinda crappy. (No offense to those that love it.)

Anyway, does anybody have any advice on what steps to take next? Is it a problem that can be cleared up at a local level?

Any thoughts?

Thanks in advance,
Brad

Yeah we know everyone here has plenty of that.


If your a Charter customer you have lots of patience. :mad:

Cause all the people that had little or no patience now have a dish. :eek:

Ugh...

So I'm now officially in the minority. It's been close to a month, and everybody I know (with a Moxi box) in Duluth, MN has received the update... except me. I've contacted Customer Service, but that has done little good. The nice girl that I spoke with a few days ago was confused about what I was even asking for. Her advice was to go to my local Charter office and pick up a new box; thing is, Charter in Duluth has discontinued Moxi as its main DVR. Folks who want a DVR box are now being issued something different. I test drove the new release a few months back my local Charter office, and think it's kinda crappy. (No offense to those that love it.)

Anyway, does anybody have any advice on what steps to take next? Is it a problem that can be cleared up at a local level?

Any thoughts?

Thanks in advance,
Brad
I can look into this, if you'd like. I just need the MAC address from the back of the unit.

I can look into this, if you'd like. I just need the MAC address from the back of the unit.

Wonderful, however, which set of numbers is the MAC address?

:)

Wonderful, however, which set of numbers is the MAC address?

:)
Its starts with 00067f

Thanks Fizzle...

Check your private messages (top right, under your login name)

Have been out of town for the weekend and the Moxi was working fine 2 days ago. Today all we get is a blue screen with Moxi Mediacenter on it. Then it scrolls through a series of numbers on the Moxi box. On the screen, it gives a series of messages such as connecting with network, starting system, checking firmware, etc. over and over. Have tried resetting with the front button and unplugging it for 5 to 10 minutes all to no avail. We are in St. Louis with service from Charter. Any help appreciated. Thanks Jim

Have been out of town for the weekend and the Moxi was working fine 2 days ago. Today all we get is a blue screen with Moxi Mediacenter on it. Then it scrolls through a series of numbers on the Moxi box. On the screen, it gives a series of messages such as connecting with network, starting system, checking firmware, etc. over and over. Have tried resetting with the front button and unplugging it for 5 to 10 minutes all to no avail. We are in St. Louis with service from Charter. Any help appreciated. Thanks Jim
You could try unplugging it for a 5-10 minutes, but it has been my experience when a Moxi begins a reboot loop, it's pretty much done for.

If unplugging it for a bit doesn't help, get a service call setup.

Have been out of town for the weekend and the Moxi was working fine 2 days ago. Today all we get is a blue screen with Moxi Mediacenter on it. Then it scrolls through a series of numbers on the Moxi box. On the screen, it gives a series of messages such as connecting with network, starting system, checking firmware, etc. over and over. Have tried resetting with the front button and unplugging it for 5 to 10 minutes all to no avail. We are in St. Louis with service from Charter. Any help appreciated. Thanks Jim

Jim, I sure hope you didn't get the one I just turned in. :eek:

I've had my 9012 for about two years now and I've just found this forum and am learning TONS about my Moxi. One quick question about the upgrade to 4.1. Will the update just be pushed out overnight and cause the box to reboot/install on it's own or will any action be required on our part?

No action is required on your part - it will be rolled out to portions of each market at a time as to not overwhelm the system - once it's updated the box will reboot on it's own


usually boxes do a minor maintenance update once a week already - so if you've never noticed that, chances are you won't notice this one ;) We generally try to wait till the wee hours of a weekday night when most people are sleeping