Moxi ( Motorola BMC90xx ) Q&A and Discussion Thread [Text View] - Page 39

CharterJames

07-09-07, 08:28 AM

I just got this service today with Charter. Box was stuck on version 3.0......I forced it and now its at 4.1. VOD still not up, as well as guide. Is this okay? Will I be able to add HD for expansion? Thanks! :confused:

Hopefully the VOD has come up by now - generally VOD takes an additional hour or so after the guide - simply because most VOD systems takes their sweet time updating authorizations automatically -

Generally you can speed this up by going into your on-screen diagnostics and forcing a VOD metadata download (I'm assuming since you forced a software update your familar with the menus)

If that doesn't do the trick, contact your cable company and let them know your not getting VOD on your moxi - they should be able to verify your account is set up to authroize VOD access and that your Moxi has the VOD feature enabled

As I understand it Digeo's put all the major features into one package to reduce human error on the part of Call Centers and front counter personnel :D - this has reduced a large number of VOD issues caused simply because someone on our end forgot to add the feature etc (THANKS DIGEO!!!!)

CharterJames

07-09-07, 08:31 AM

Here's a question that maybe CharterJames can help with. Here in Michigan, we have 4.1 and I really am liking the external drive. Also VOD and the ticker are updating and operating just fine.

My problem is that the EPG isn't updating. My picture and signal strength are great. Reprovisioning, rebooting, and initiating triggers have no effect. Other than that, the box is great. Program guide runs out of gas on Sunday.

Any suggestions?

Call your Cable Operator and have them make sure your set up correctly in the system - usually when the EPG won't update it's because the modem was somehow unprovisioned (though usually that kills the ticker as well so that might not be it)

They can also try to force an EPG update from their end - it's very odd that a guide data trigger has not updated the box - which might also mean for some reason your box setup no longer knows what channel map your supposed to be on.

CharterJames

07-09-07, 08:36 AM

OK, let me try here, MoxiGuy and/or MoxiMessanger:
Does the RF output of Charter Cable's two tuner HDTV Moxi box with the 80GB HDD put out any kind of signal at all? I have tried hooking it to the RF input of my Toshiba 46" but get no signal at all. All the other inputs on the TV and outputs on the Moxi box are used for "other" purposes, i.e. hooked to surround, a DVD player, a DVD recorder, etc. etc. I would like to occasionally use just the TV alone for weather, news. etc. without turning on the surround rig.

There's multiple models of Moxi out there, the biggest way to tell the difference is the location of your RF output - is it on the box proper, or is is on the silver extension that is attached to the box?

If it's on the box proper, near the other outputs it *should* be enabled - however if your resolution is set to anything other than 420i you will not get any output as the RCA, S-Video and RF are all SD outputs.

*edit*
for those of you who are curious - the reason that the output on the silver box is (or rather should be) disabled is because that output was not properly RF shielded.

CharterJames

07-09-07, 08:44 AM

Hey MoxiGuy (or Mate) I have a question on the upcoming 3rd party boxes -

I noticed with great delight the ability to share media (specifically listed Photos and music) - specifically the ability to pull pictures and music from shared drives over a network

1) Will pictures and music be able to be pulled off the Moxi?

2) Will computer videos be able to be shared?
If so what formats?

3) Will the new moxi be able to play WMA or other non MP3 audio files from computer shares?

Also - here's one to pass to your R&D team - one feature I think would go perfect with what you already have - a web browser! (especially if you allowed for USB keyboard/mouse support or sold a special internet keyboard for the moxi)

drwtsn32

07-09-07, 09:38 AM

So is it still the plan to start rolling out 4.1 to my Charter area (Washington state) starting today?

CharterJames

07-09-07, 09:50 AM

So is it still the plan to start rolling out 4.1 to my Charter area (Washington state) starting today?

My understanding within Charter is we are rolling out system wide starting today and going through the next 10 days - so you should have it no later than the 19th and depending on luck of the draw you may even have it late tonight / early tomorrow

drwtsn32

07-09-07, 09:51 AM

Great, thanks James!

BeeCee

07-09-07, 11:03 AM

My understanding within Charter is we are rolling out system wide starting today and going through the next 10 days - so you should have it no later than the 19th and depending on luck of the draw you may even have it late tonight / early tomorrow

Will Hickory/ Atlanta-Newnan-Athens recieve 4.1 about the same time?

Thanks for keeping us updated

BC

CharterJames

07-09-07, 12:47 PM

BeeCee

07-09-07, 02:36 PM

basically they are taking chunks in each market and doing them one day at a time... as I understand it the chunks are about equal size so if they do say 1,000 in Hickory, they should do 1,000 everywhere else. As to which batch you are going to be in, that could be determined by date entered into the system or MAC ID or any other number of factors, so it's pretty much luck of the draw.

Some markets have more Moxi boxes out than others, so I'd imagine the Hickory Market would probably be done in 3 or 4 days if they do decent sized chunks

If your on Charter and you don't already have it, you should have it no later than the 19th

We've been a MOXI household for almost 2.5 years so maybe it will be FiFo with the update.
I do not know exactly how many MOXI's are in use here(Thomaston) but it is probably significantly less than 1000.

Side Note;
I have called the local office about replacing our 2nd HD DVR, a moto xx16, with a MOXI as we like that interface better.
I was told today there are no MOXI's or even xx16's available.

You've been a great help with the explanations.

Thanks again

BC

rwinner

07-09-07, 04:53 PM

In Asheville this afternoon (7/9) at about 3, in the throes of wild hope, I triggered a software upgrade. Nada. Zilch. 3.2. If anyone in WNC Charter gets 4.1, please let us know.

CharterJames

07-09-07, 04:56 PM

I've had to push reloads to several boxes today - while it says they are targeted - it won't force upgrade to 4.1 unless that box has already been run though the nightly batches happening for the next 10 nights...

Sorry folks, I tried it - there's no way to sneak to the front of the line ;)

MoxiGuy

07-09-07, 05:07 PM

CharterJames,

I have to be careful not to get ahead of what's been officially announced or mentioned in published interviews with Digeo execs.

The photo and music sharing is one-way, that is, your Moxi can see what's on your PC, but your PC can't see what's on your Moxi. BTW, the files aren't copied to the Moxi, but streamed from the PC.

In the first release, it's music and photos only, no videos. Digeo hasn't announced whether any formats beyond .mp3 will be supported.

BTW, calling the Moxi retail products "3rd party" is just a matter of perspective. With these products, Digeo will have a direct relationship with home customers. I guess from the cable perspective, Macs, Dells, or HP computers look like 3rd party equipment riding on a cable modem. But I wonder if customers think about them that way.

Smacky

07-09-07, 08:41 PM

Hoover (Birmingham) Alabama got the 4.1 upgrade today. Got home from work and notice some different text. Wasn't expecting it on the first day. SWEET :D

djk1940

07-09-07, 08:44 PM

In Asheville this afternoon (7/9) at about 3, in the throes of wild hope, I triggered a software upgrade. Nada. Zilch. 3.2. If anyone in WNC Charter gets 4.1, please let us know.
I am in Asheville and had 4.1 by noon today. I did not have to trigger the update. I've installed my hard drive and everything seems to be working great!
I like to think that sticking with Moxi for all these year gave me some priority :).

Smacky

07-09-07, 09:06 PM

djh9999

07-09-07, 09:53 PM

I read on this forum that they were starting 4.1 today, and I triggered an update last night sometime around 11pm and got my 4.1 update. It's really nice. I added an external HD, and it works fine (Seagate 250GB). When the system reboots, it says "updating firmware" and takes probably 3-4 times for the reboot.

So, there is hope for the rest of you. I've been waiting for this update for 6 months now--every so often triggering an update.

Non Tech

07-09-07, 10:10 PM

So is it still the plan to start rolling out 4.1 to my Charter area (Washington state) starting today?

I am in So Cal and I have two Moxi's. One updated this morning the other did not. If I were to choose I would have had the other one update first, but at least I got it. Anyone have any idea what my lag may be between the first one updating and the second one getting the "word"? I tried to force the update, but "No joy".

PWSHER

07-09-07, 11:29 PM

Ok, quick question for the first wave of 4.1 users.

Just got the 4.1 upgrade today and haven't bought an external drive for my Moxi yet. Are there any I should not get because of compatibility issues? I've got a couple Seagate's but they are computer backups and can't use them. Read the
Western Digital My Book Essential WDG1U5000N 500GB 7200 RPM USB 2.0 External Hard Drive will turn back on after a power outage. That would be a plus. Help a happy camper out..... :D Which drive should I get?

I picked up the Western Digital a couple weeks ago at Office Depot for $139 with a $40 rebate that I received today. I have had no problems but I can tell when a program was recorded on that device because there is about a 2-3 sec delay. No big deal though since everything else is sooooo fast with 4.1. Also when my Moxi has rebooted itself when I was having "problems" the Moxi would not recognize it without a rebooting. This was probably related to my problems and not the drive.

GameJerk

07-10-07, 12:41 AM

i tried to search the thread but with no luck. How do you trigger the update? I know its not guaranteed to work but i'd like to try :)

BeeCee

07-10-07, 01:04 AM

i tried to search the thread but with no luck. How do you trigger the update? I know its not guaranteed to work but i'd like to try :)

On the front of MOXI there are 2 buttons to push and hold simultaneously.
They are menu and OK(small circular button in the larger round navigation control).

Follow the menu using the up/down/left/right of the nav button, hit OK for a selection.

Can always escape this by pushing the LiveTv button.

Good Luck

BC

MoxiGuy

07-10-07, 04:29 AM

I am in So Cal and I have two Moxi's. One updated this morning the other did not. If I were to choose I would have had the other one update first, but at least I got it. Anyone have any idea what my lag may be between the first one updating and the second one getting the "word"? I tried to force the update, but "No joy". Based on the first round of updates last month, it's hard to predict.

Derrick2020

07-10-07, 07:25 AM

CharterJames

07-10-07, 09:11 AM

CharterJames,

I have to be careful not to get ahead of what's been officially announced or mentioned in published interviews with Digeo execs.

I understand entirely on keeping to what's announced, I often skirt that line myself ;) I was checking alot of the reviews, previews and of course your community pages and such.

The photo and music sharing is one-way, that is, your Moxi can see what's on your PC, but your PC can't see what's on your Moxi. BTW, the files aren't copied to the Moxi, but streamed from the PC.

In the first release, it's music and photos only, no videos. Digeo hasn't announced whether any formats beyond .mp3 will be supported.

I figured it would be Streamed like many of the "media centers" you see today which basically give you a nice little menu to remote access your music, pictures and video - given how alot of those work I was curious just how much of this functionality would be in your product - I've set up a few of these for friends and the place most of them fail (other than interface) is what formats they support over what people tend to use. Given moxi's interface, they've already got something better than most of these media sharing workstations - so for me to more it supports the more I can recommend this over a piece-meal solution. (I get alot of requests from friends and friends of friends for Home Theater/Media computer design and installiation - so much so that sometimes I could almost make a second job of it!)

Not accessing the Moxi files from the PC also doesn't suprise me as we both know all the industry pressure to prevent digital copys from being able to be removed from equipment for sharing online. - that's not so big a deal, though it's somewhat of a hassle to switch back and forth to 420i so I can output to a DVD recorder (or search for a DVD recorder that supports Component input)

I do remember in days of yore a presentation that showed a selection of "premium" moxi boxes and the highest level using a DVD Burner instead of a player - I figure like the Firewire, DVI and HDMI encryptions cable MSOs been pushed to enforce (and looming CCI restriction enforcements) that there's probably been pressure not to include a burner in the new moxi. - If you can't tell me either way that's ok, but I'm assuming that we probably won't see that in the near future.

BTW, calling the Moxi retail products "3rd party" is just a matter of perspective. With these products, Digeo will have a direct relationship with home customers. I guess from the cable perspective, Macs, Dells, or HP computers look like 3rd party equipment riding on a cable modem. But I wonder if customers think about them that way.

Very true on the 3rd party, I guess the best way to put it would be CPE (Customer Premise Equipment) which was our catch-all phrase for customer owned equipment (computers, routers etc) Especially since I suspect motorola will probably market the DCH6416 to the general public and I wouldn't doubt SA/Pioneer etc joining the market either.

I'm also happy to see it's set up as a network device to sit behind the modem, modems can be picky and when you've got a data modem, a telephony modem and a couple of DVRs with Modems it's hard to keep a good enough signal to keep all of them happy on all levels (I had to have to drops run to my house to support 2 moxi boxes and 2 modems at one point) I won't say the BMC9012 has the pickiest modem I've ever seen (Cisco has that honor! :rolleyes: )

Feel Free to send me any information as it comes (firstname.lastname@chartercom.com) I'm particularly interested in what the media center can share over the network as well as if the box will support other inputs for the intergrated 5.1 home theater (audio inputs that is)

So far I haven't seen this level of intergration since the Motorola DCP 501 and that one was a bit of a turkey because it combined a low grade HT with a DCT 2000 and a DVD player that wouldn't play any disk that was in less than pristene condition... Given how well loved your interface is and how you've already succeded with the intergrated DVD player in the 9022 series, I'm really looking forward to this unit

(also please feel free to put me down as a potential beta tester...) :D :cool: :D

CharterJames

07-10-07, 09:21 AM

Side Note;
I have called the local office about replacing our 2nd HD DVR, a moto xx16, with a MOXI as we like that interface better.
I was told today there are no MOXI's or even xx16's available.

You've been a great help with the explanations.

Thanks again

BC

Most offices have been cycleing through inventory, alot of it depends on churn - here there's alot of people wanting the DCT6416 so we've gotten alot of Moxi turned in - but at the same time there are those who get the DCT6416 and want the moxi so we try to accomodate them...

The good news is if your office was out of inventory that means you should either see a returned DVR (more than likely Moxi) or the new DCH6416 once they get one in. The DCH series is almost identical in function, but it's a little sharper looking and is the first of the new "combo boxes" we are now required to carry which are, like the new upcoming moxi - cable card based.

I've been testing these for the last few months and so far if anything it's a DCT6416 but more stable. I love the picture quality - even the analog looks better when viewed on an HDTV, but I miss the interface of the moxi.

Your only likely to see the DCH 3416 in an all digital market (as opposed to the DCT 3416 which I believe was a SD based DVR) - The DCH 3416 is HD capable and all the new DCH boxes that support HD have HDMI ports. (another thing I hope to see on the next gen Moxi)

CharterJames

07-10-07, 09:26 AM

I keep seeing alot of posts about "when am I going to get 4.1" so I thought I'd just shoot a quick reminder

1) Charter (and possibly others) will do this in batches - a batch each day for 10 days

2) There is no way to "cut in line" - if your box isn't in the batch today forcing a guide update (either by trigger or even by the MSO triggering it remotely) will not get you one 4.1 - Likewise once your on it, forcing an update won't take you back.

(EDIT: to clarify - if you are on today's batch it will run automatically in the early AM tonight, so in theory if you're doing an update earlier in the day you should be able to force it... but it today's not your day, it won't upgrade - so if your truely eager, I don't see any harm in doing an update every morning from now till you get it)

3) If your on Charter you should have it no later than the 19th.

4) Sorry, I don't know how the batches are deceided (I've got one in my office I'm checking on constantly)

So, enjoy the anticipation and know we're all waiting, just like you ;)

BeeCee

07-10-07, 09:54 AM

I keep seeing alot of posts about "when am I going to get 4.1" so I thought I'd just shoot a quick reminder

1) Charter (and possibly others) will do this in batches - a batch each day for 10 days

2) There is no way to "cut in line" - if your box isn't in the batch today forcing a guide update (either by trigger or even by the MSO triggering it remotely) will not get you one 4.1 - Likewise once your on it, forcing an update won't take you back.

3) If your on Charter you should have it no later than the 19th.

4) Sorry, I don't know how the batches are deceided (I've got one in my office I'm checking on constantly)

So, enjoy the anticipation and know we're all waiting, just like you ;)

Just out of curiosity(not trying to cut in line); ;)
Tried an update of software through the Menu/Trigger late last night and early this am.
It said the update was initiated but never it occurred.
Somewhere I read that when an update is imminent you can not manually trigger a software update(the function is locked by CATV operator).
Is that correct?

Note; The EPG updated just fine so 2 way communication must be OK.

Thanks

BC

mandonick

07-10-07, 10:26 AM

I triggered update on the Moxi and got the 4.1 software update about an hour ago. I live in the Greenville/Spartanburg, SC Charter service area.

Nick
Roebuck, SC

Rampage522

07-10-07, 10:28 AM

For what it's worth, it always says "update initiated" when you select the Software Update trigger, whether or not there's an update to retrieve. I think it just means "I have successfully requested an update."

CharterJames

07-10-07, 10:38 AM

Just out of curiosity(not trying to cut in line); ;)
Tried an update of software through the Menu/Trigger late last night and early this am.
It said the update was initiated but never it occurred.
Somewhere I read that when an update is imminent you can not manually trigger a software update(the function is locked by CATV operator).
Is that correct?

Note; The EPG updated just fine so 2 way communication must be OK.

Thanks

BC

Usually about 30 minutes after you trigger the software upload the box should reboot - that's about the only clue you have that it took - I've had techs trigger it yesterday but most don't stick around for the reboot - when I trigger it remotely from here it will tell me it's running and so far, when it works the box reboots after load. So if your box isn't rebooting I'd say then it's only going through the motions until your cleared for the new version. (unless there's some issue with your box communicating with the digeo server in your local headend)

CharterJames

07-10-07, 10:38 AM

DadCooks

07-10-07, 11:05 AM

CharterJames

07-10-07, 11:12 AM

MOXI 4.1.94LR-P.160450 update started at 0700 PDT and completed at about 0709 PDT.

Sure weird that this update occurred during this time rather than the usual 0200 to 0400 that I usually get updates.

Problems:

(1) OnDemand has disappeared from the MOXI ribbon menu. When the OnDemand button is pressed on the remote, get an empty OnDemand that seems to be on the MOXI ribbon menu--pressing the right or left arrow key and OnDemand disappears.

(2) Their is now a PayPerView on the MOXI ribbon menu, it is empty except for Adult PayPer View.

(3) PayPerView position on the MOXI ribbon menu is a "dead end"--when you right arrow into it you cannot right arrow out of it--when you left arrow into it you cannot left arrow out of it.

(3) No noticeable improvement in "speed" of remote actions.

(4) There are no Service Messages on the MOXI ribbon, which I seem to recall some other folks have mentioned.

(5) Played the Welcome to MOXI on the MOXI ribbon and it says nothing about the "great new features of 4.1" or how to attach a hard drive.

(6) On MOXI ribbon Settings-External Hard Drive only gives specs, no instructions so someone who has not followed this forum would not know that only the rear USB ports will work.

Have done an unplugg-wait-reboot and no changes.

Will impatiently wait a couple of days to see how the 4.1 update holds out before I try plugging in an external hard drive.

Give it 30 minutes to an hour to make sure it's all in there - if the menus haven't changed go into your Triggers and do a Resources & VOD Meta-Data Download - that should update your VOD and IPV setup!

You probably won't hear too much from Cable Operators about the HD expansion, particularly Charter now that we have 2 major models (technically we've got about 4 or so different BMC9012s, some have BMC9022s and now there's DCT 6416s and DCH 6416s) - since there's so many of them we tend to shy away from advertising features that aren't across all platforms.

Again, it's always good to have a friend at the Cable Company :D

DadCooks

07-10-07, 11:34 AM

CharterJames,

Sincere thanks for the helpful reply.

You Charter folks that take time to watch this forum and the Charter Forum on DSLReports do more for advancing real customer service than ALL the phone CSRs.

Thanks again,
Eric (aka DadCooks)

bm196

07-10-07, 12:05 PM

Finally, finally, finally got a Moto 6416DCTIII, and today I read they are being replaced by the DCH6416, which came out in January. Any big differences? Does Charter (Reno) always buy "old stuff"?

CharterJames

07-10-07, 12:13 PM

Finally, finally, finally got a Moto 6416DCTIII, and today I read they are being replaced by the DCH6416, which came out in January. Any big differences? Does Charter (Reno) always buy "old stuff"?

Functionally there's no difference and the only reason we went to the new DCH was the FCC mandate to be on seperatable encryption by 07/07 - the mandate states we can no longer buy boxes that have built in encryption - Older boxes (mostly the SDs) aren't in high demand - most people are trading up for DVRs and HD boxes, so we have plenty of them... but DVRs are going extremely fast, so we are putting them out as soon as we get them and frequently running out of returned ones - as such 90% or more of our new boxes are DVRs.

Are you missing out on anything? no not really - it's the same i-guide, the same Hd space, same outputs... it just looks a little nicer (and it's disappates heat more - so the box itself is cooler, but the case gets much hotter)

Another thing is the OACP / CableCARD boxes are subject to CCI restrictions - if done correctly you should never notice this unless you tried to copy something you recorded off your DVR or tried to record something someone's set to no-copy - but if not set up correctly you'll get an authorization screen - and so far in my experience - the process to fix it wipes all data.

dagware

07-10-07, 03:56 PM

MoxiGuy (or whomever) -

Any news on Time Warner in So Cal, and 4.1? Rumors? Speculation? I'm getting pretty jealous of the Charter folks! :p

-Dan

CharterTech4317

07-10-07, 04:23 PM

I just installed my first Moxi with 4.1 today. I am now at home triggering the update. :D

mhetterm

07-10-07, 04:24 PM

Report from a long time lurker ...

Triggered a software update ~1 PM this afternoon, upgrade commenced a few minutes later, and took about 10-15 minutes.

4.1 was successfully installed, I hooked up my 750 GB USB HD and it formatted in about 5 minutes. Now have 2% used storage (only things on the Moxi were the last 2 episodes of Lost in HD that my girlfriend hasn't caught up on yet ...)

FYI, I tried to trigger an update last night ~11 PM, but no go, so the scenarios CharterJames has outlined seem to be accurate ...

sbrown23

07-10-07, 04:54 PM

So when are these CableCard Moxi's coming? I'm getting one installed today, though I'm assuming it'll be an older model. I wonder it will come with 4.1 preinstalled. Can't wait to see!

Also, do all Charters get 9012 and 9022's? Or do some only get the 9012?

Thanks!

cableric

07-10-07, 05:49 PM

Your only likely to see the DCH 3416 in an all digital market (as opposed to the DCT 3416 which I believe was a SD based DVR) - The DCH 3416 is HD capable and all the new DCH boxes that support HD have HDMI ports. (another thing I hope to see on the next gen Moxi)

The SD based DVR that you are thinking of was the DCT-3080 which was not widely deployed. The DCT-3416 is functionally identical to the DCH-3416, aside from the separable security component.

cableric

cableric

07-10-07, 05:56 PM

Another thing is the OACP / CableCARD boxes are subject to CCI restrictions...

Just to clarify some possible misconceptions...

DCT ASTB's were subject to CCI restrictions as well. CCI is not solely applicable to the NPH boxes like the DCH-3416.

cableric

Edit: Individuals that have attempted to output via firewire to a Mac/PC will be very familiar with this.

sbrown23

07-10-07, 06:26 PM

cableric

07-10-07, 06:49 PM

Derrick2020

07-10-07, 06:54 PM

I just bought a internal wd 320 GB HDD with an external enclosure, I will be installing it this evening. I'll let you know how it turns out.

After a reboot the moxi detected the hdd. Haven't tried to record anything yet but everything seems to work like it should. Ended up paying $90 for the hdd (320 GB 16 MB Cache) and the external enclosure. Nice thing is if i want to upgrade I can put that hdd in my computer and just get a different internal hdd.

MoxiGuy

07-10-07, 07:42 PM

MoxiGuy (or whomever) -
Any news on Time Warner in So Cal, and 4.1? Rumors? Speculation? I'm getting pretty jealous of the Charter folks! :p Nothing new to report.

MoxiGuy

07-10-07, 07:43 PM

Also, do all Charters get 9012 and 9022's? Or do some only get the 9012? Most areas get only 9012.

bobafett86

07-10-07, 08:19 PM

Hey Moxiguy have you heard this scenero before? I was a trouble call today the moxi have customer info, EPG was updating right. We were there for VOD not working. After checking everything I did notice there was a good IP but the customer status showed as unprovisioned. Nothing dispatch did worked. We swapped the box and the status did change to active, but we had to leave (Customer was showing the house) before the VOD loaded. The EPG updated and then we were out of there. I just think it's weird that the box worked like it should but the for the VOD. ??? Any ideas? Just a faulty modem maybe???

Non Tech

07-10-07, 09:49 PM

On the front of MOXI there are 2 buttons to push and hold simultaneously.
They are menu and OK(small circular button in the larger round navigation control).

Follow the menu using the up/down/left/right of the nav button, hit OK for a selection.

Can always escape this by pushing the LiveTv button.

Good Luck

BC

How long does the update take. I started it and it just says .....Triggered an update. It never seems to finish.

So I wonder how long I have to wait.

Derrick2020

07-10-07, 10:38 PM

How long does the update take. I started it and it just says .....Triggered an update. It never seems to finish.

So I wonder how long I have to wait.

After it says triggered an update, you have to go back to live tv and it will update itself in the backround, and after it is finished it will reboot itself.

BeeCee

07-10-07, 10:46 PM

How long does the update take. I started it and it just says .....Triggered an update. It never seems to finish.

So I wonder how long I have to wait.

Mine has done the same thing, EXACTLY.

Network connections seem fine as the MOXI has updated EPG daily and did a software 'update'(still 3.2) on June 15.

We will have to wait the MOXI's are 'told' to get an update.

I also did 'soft' and 'hard' reboots.

As Charter James said, We can't jump ahead in line.

He also said it could be a problem with the the Headend and Digeo.

Sorry CJ if I have misinterpreted.

BC

BeeCee

07-11-07, 06:01 AM

EvanATL

07-11-07, 09:48 AM

Checked MOXI at 5am, still 3.2, last software update 6/15/07.

Triggered an Update, pushed live TV and left.

Came back about 15 minutes later and there was 4.1!
Software update 7/11/07 at 9:29 (UTC).
Ver. 4.1.94LR-P.160450

Charter James, We must have been 'in the queue'.

Will connect the external HD tonight.

Thanks

BC

BTW I think leaving the room and 7/11/07 did the trick! YEAH :D

BC, I'm jealous - we don't have it in Vinings/Smyrna yet. Maybe tonight...

Enjoy it! Let us know how the external drive works - which one did you get? I have not yet purchased one but probably will do so shortly...

E

hotshot

07-11-07, 10:20 AM

I just triggered the update (menu +ok) and got the update in Knoxville, TN.

I had a Western Digital Ibook 500gb drive already hooked up and it asked to format right after the firmware update.

hiero4life

07-11-07, 12:54 PM

I got the 4.1 update yesterday, I'm in Rancho Cucamonga CA.

BeeCee

07-11-07, 01:23 PM

BC, I'm jealous - we don't have it in Vinings/Smyrna yet. Maybe tonight...

Enjoy it! Let us know how the external drive works - which one did you get? I have not yet purchased one but probably will do so shortly...

E

Have not been able to watch much TV or use the 4.1 features yet BUT;

At lunch, I connected a Seagate 400GB USB 2.0, 7200rpm, 16mb cache to the MOXI.
When the drive was powered up MOXI detected the drive and asked for an OK to format.
After formatting the storage meter said only 9% full(the internal HD had about 60gb used). :)
So far NO trouble.

As has been said in these posts, I don't think it matters where you are just your position in line for the update.

BTW I've had this drive for a couple of months and have seen 500GB for less $ than the price of the 400GB.

BC

KnoxTV

07-11-07, 01:46 PM

Woohoo! Updated Monday night and played with the new user interface. Much more responsive and fluid. Pulled out an old 200GB WD drive (7200RPM, 16MB cache), threw it into a USB enclosure and connected it last night...fantastic! I'll buy a new, larger drive at some point in the future, but for now, we'll not worry too much about what we record.

Good on the Digeo folks for the enhancements!

djk1940

07-11-07, 02:15 PM

Is this a good splitter/amplifier (http://www.radioshack.com/product/index.jsp?productId=2103093&cp=2032057.2032187.2032188.2032195&allCount=47&fbn=Type%2FAmplifiers&f=PAD%2FProduct+Type%2FAmplifiers&fbc=1&parentPage=family) for use with Moxi and HD cable?

It says operating frequency is up to 1GHz. Not sure what else to look for.
For a 2-way broadband amplifier, for the last two years I have used a 15db Motorola 484095-001-00 Signal Booster, followed by a good 4 way splitter. This amplifier only amplifies the downstream cable signal, not the return signal (as most inexpensive 2-way amplifiers do), but it cleared up problems with my computer modem, a Motorola 2-way cable box, as well as my Moxi.

djk1940

07-11-07, 03:01 PM

dagware

07-11-07, 03:24 PM

Nothing new to report.
Dang. I wish I knew how to go about asking someone at TWC about their plans. Do you have an recommendations of who at TWC to contact, or what direction I should start looking? Or do you think it wouldn't be worth my time?

-Dan

pj1016

07-11-07, 04:03 PM

dagware

07-11-07, 04:47 PM

CharterJames -

This is a strange request, but I thought it was worth a shot. Do you have any friends or contacts that work at Time Warner Cable who might have some idea as to TWC's plans for 4.1? I know they're a competitor of yours, but it wouldn't surprise me if you knew people who worked there. If you wanted to reply privately with my promise to never reveal my source, PM me and we can exchange emails or better yet, a phone call which of course doesn't leave an audit trail.

If the answer is "no", perhaps you might have some idea of what path I should take in trying to get some answers from them? You know, how I might navigate the corporate waters, or whatever.

Short of any of that, is there a way to get a really long cable and run it from my house to Charter? :p

-Dan

dagware

07-11-07, 04:51 PM

What was reported before?
This is what MoxiGuy said previously:

I'm not sure about this one. I don't think a final decision has been made one way or the other. When I hear something definitive, I'll let you know.
-Dan

pj1016

07-11-07, 04:55 PM

This is what MoxiGuy said previously:

-Dan

Thank-you...

pj

Houdini

07-11-07, 05:00 PM

I am having a new problem since the 4.1 update. The virtual remote on the Slingbox attached to both my Moxi and a DVD recorder does not work with Moxi as good as it did before the update. About 1 our of every 4 remote commands from a computer through the Slingbox to the Moxi works, while the DVD recorder still works as good as before. All 3 of my computers experience the same problem controlling the Moxi through the Slingbox. With this failure rate, it is almost impossible to get a correct 3 digit channel number to the Moxi to change channels. I've had no problem with the remote that comes with Moxi. Have any of you that have a Slingbox noticed this problem? I know this does not seem logical that the update would cause a Slingbox failure and not a Moxi remote failure, but I've exhaused the possibly of other causes.

I have the EXACT same problem. I'm positive the 4.1 update is the cause. It is super hard to control my moxi via slingbox now. I thought that maybe I knocked the IR blasters out of sight or something but that is not the case. Using slingplayer on my phone or computer, it is next to impossible to change channels unless it is a 1 digit channel. It worked perfectly before 4.1. :( I've tried reconfiging the slingbox from fast to slow remote commands and it doesn't help. I just don't know what to do now.

MoxiGuy: what would have been changed on the remote commands/ IR functions with the 4.1 software update?

djk1940

07-11-07, 05:19 PM

I have the EXACT same problem. I'm positive the 4.1 update is the cause. It is super hard to control my moxi via slingbox now. I thought that maybe I knocked the IR blasters out of sight or something but that is not the case. Using slingplayer on my phone or computer, it is next to impossible to change channels unless it is a 1 digit channel. It worked perfectly before 4.1. :( I've tried reconfiging the slingbox from fast to slow remote commands and it doesn't help. I just don't know what to do now.

MoxiGuy: what would have been changed on the remote commands/ IR functions with the 4.1 software update?
I also tried changing all those same setting, as well as repositioning the IR blaster, all with my laptop next to the Moxi. Nothing helped. The fact that my DVD recorder, which is located next to the Moxi, still works, leaves only the Moxi IR remote codes to have changed...but only slightly.

MoxiGuy: If these codes have slightly changed, does Digeo have a way of notifing the Slingbox people of the of the new codes so that they can issue an update?

MoxiMessenger

07-11-07, 06:26 PM

With the strong Charter presence here I would think this area would be a good one.
Actually, not St. Louis but St. Louis county or the St. Charles/St. Peters area would be best for me. :D

Welcome MoxiMessenger :cool:
You bet! There have been lots of requests for the St. Louis area so we will be headed there some time in August. Stay tuned for dates and locations, though if any of you St. Louis folks have neighborhood or venue suggestions, I welcome the input -- private message only though please :-)

MoxiMessenger

07-11-07, 06:36 PM

Another useful feature that would be nice to see included in future updates: Internet-abled programming, for times when you're away from your Moxi box when you realize that there's something you'd like to record...
That is a great feature indeed! And I can confirm what MoxiGuy said... it is available to cable operators, so it is up to them to deploy.

Good news is we have confirmed that it will be in the retail version... I know, I know, doesn't help you faithful cable Moxi subscribers - yet.

hotshot

07-11-07, 06:48 PM

I thought in 4.1 when you had several recordings of the same show series they were supposed to organize themselves in a folder rather than having the show listed 10 times under recorded.

P.S. Can anyone top this bank?
http://www.websiteworld.com/ebay/moxigames.jpg

MoxiMessenger

07-11-07, 07:05 PM

Dang. I wish I knew how to go about asking someone at TWC about their plans. Do you have an recommendations of who at TWC to contact, or what direction I should start looking? Or do you think it wouldn't be worth my time?

-Dan
Well... you can start here, with me. I've been asked from time to time to provide reports on the overall passion from the LA area users.

If you want to be included in these bubble ups, feel free to send me a private message with an email address we can reach you at, and I'll include you. I can't make any promises on outcome, but I can promise it will be seen by the people we work with at TimeWarner.

On a similar vein - creating/adding a specific folder in the Moxi Forums on this topic would also help :-)

MoxiMessenger

07-11-07, 07:13 PM

Ok, quick question for the first wave of 4.1 users.

Just got the 4.1 upgrade today and haven't bought an external drive for my Moxi yet. Are there any I should not get because of compatibility issues? I've got a couple Seagate's but they are computer backups and can't use them. Read the
Western Digital My Book Essential WDG1U5000N 500GB 7200 RPM USB 2.0 External Hard Drive will turn back on after a power outage. That would be a plus. Help a happy camper out..... :D Which drive should I get?
Based on what I've seen in the Moxi Forum, Western Digital drives seem to work best. With some Seagate models it seems you have to set the drive to turn off sleep mode before connecting it to Moxi.

Let us know how it works out!

MoxiMessenger

07-11-07, 07:28 PM

Calling all Moxi Enthusiasts!

If you have a Moxi DVR or just want one, we want to meet you!

You already know what Moxi can do for TV discovery and viewing, so we'd like to give you an exclusive preview of the Moxi features we're planning to introduce in the coming months. Plus – if you join us on July 19th, we'll give you a chance to win a new Moxi device when they are available later this year.

We'd like to learn about your experiences with Moxi and show you all of the new features Moxi has. Join us for an evening of discussion and demos - all about making your TV experience the best it can be.

Refreshments are on us. Be the first to learn about the great things in store for Moxi.

Date: July 19, 2007

Time: 7:30 pm - 10:30 p.m.

City: Santa Monica, CA

Please go to: www.moxi.com/meetmoxi to RSVP and receive location information.

Look forward to meeting all you long time LA users in person!

MoxiMessenger

MoxiMessenger

07-11-07, 07:30 PM

I also tried changing all those same setting, as well as repositioning the IR blaster, all with my laptop next to the Moxi. Nothing helped. The fact that my DVD recorder, which is located next to the Moxi, still works, leaves only the Moxi IR remote codes to have changed...but only slightly.

MoxiGuy: If these codes have slightly changed, does Digeo have a way of notifing the Slingbox people of the of the new codes so that they can issue an update?
We are looking into this.

For now, what I can say is according to our tech support team, we have seen Sling software version 1.3.0.176 work with Moxi 4.1 software. You may need to click the commands twice from the computer but it does work.

Stay tuned...

fizzle

07-11-07, 07:46 PM

djk1940

07-11-07, 08:17 PM

We are looking into this.

For now, what I can say is according to our tech support team, we have seen Sling software version 1.3.0.176 work with Moxi 4.1 software. You may need to click the commands twice from the computer but it does work.

Stay tuned...
Thanks for looking into this problem. I have Slingbox software version 1.4.0.206, and it is more like clicking 4 or more times to make a single command work. Because the Slingbox video is delayed by several seconds, depending on the Slingbox settings, one never knows which command took until it may be too late to be effective...like putting in the 3 digit channel number, or stopping a fast forward or rewind near to where you would like to stop.

If the retail version of Moxi already has Internet-abled programming, then I would think there is the potential for Moxi to eventually replace the need for a Slingbox. You just need to add Internet-abled and home network-abled ability to watch the Moxi video.

lvman1080

07-11-07, 08:23 PM

I successfully triggered an update to 4.1 today in Medford, Oregon on Charter. I'm testing to see if everything works properly.

hotshot

07-11-07, 08:34 PM

I watched prices for months. The Western Digitals always seems to be the best deal. I got my 500GB drive for 99.99 +tax. Visit slickdeals.net forums for current deals.

HelloNewman

07-11-07, 10:18 PM

Just triggered a 4.1 download in Mandeville, LA (near New Orleans), and within about 20 mins it kicked into reboot and updated. YAY!!!!

IfixitBIG

07-11-07, 10:31 PM

I live in Simpsonville, SC and Charter gave me my upgrade today

drwtsn32

07-11-07, 11:54 PM

Both of my Moxis received the 4.1 upgrade today. I'm in SE Washington. Very fast.. have not tried an external drive yet.

BeeCee

07-12-07, 07:17 AM

Based on what I've seen in the Moxi Forum, Western Digital drives seem to work best. With some Seagate models it seems you have to set the drive to turn off sleep mode before connecting it to Moxi.

Let us know how it works out!

Connected a Seagate 400GB USB2/1394(combo), ST3400601CB-RK,
PN 9Y7867-560 to the MOXI.
Everything spun up when connected.
If there are any wakeup issues I'll post.

Also PLEASE, Atlanta needs a MOXI Traveling Road Show date. :)

BC

mandonick

07-12-07, 11:52 AM

Sincerity

07-12-07, 01:45 PM

anybody have any ideas for me....moxi box in bedroom received the update automatically. Moxi box in same house in living room, didn't. I think I maually triggered it (just went in to menu, triggers and hit ok next to the trigger s/w updates...it said s/w update started or something to that effect but nothing happened. hours later came back and still said that, so I hit menu and it backed out.) Any ideas?

Rampage522

07-12-07, 01:48 PM

Just because they're in the same house doesn't mean they are scheduled for update on the same day. There are several documented cases of this.

It will come. Don't panic until July 20th. :)

Sincerity

07-12-07, 01:49 PM

oooo thanks for the quick response. No worries here, just falsely assumed that one signal would've been sent to each household/area at the same time. I shall wait then :)

kininn

07-12-07, 01:59 PM

I triggered update on the Moxi and got the 4.1 software update about an hour ago. I live in the Greenville/Spartanburg, SC Charter service area.

Nick
Roebuck, SC

I triggered update on the Moxi and got "Trigger has started software update" but it just sits there. Is something supposed to happen? It has been in that 'mode' for 30' and I don't know if I should do anything to check the status in case I might interrupt the 'update'.

Any suggestions? I'm in SoCal. 7/12/07

Bill

BeeCee

07-12-07, 02:35 PM

I triggered update on the Moxi and got "Trigger has started software update" but it just sits there. Is something supposed to happen? It has been in that 'mode' for 30' and I don't know if I should do anything to check the status in case I might interrupt the 'update'.

Any suggestions? I'm in SoCal. 7/12/07

Bill

If your moxi has not received OK to update from Headend/Digeo then nothing will happen, BUT that is good bec it appears the update is moving your way.
I tried triggering updates Monday and Monday night with same result as you.
Then Tues am I did another trigger at 5am and it was updated.

BC

MoxiMessenger

07-12-07, 03:00 PM

Also PLEASE, Atlanta needs a MOXI Traveling Road Show date.

But it's *HOT* down there... can't we wait till fall ;-)

BeeCee

07-12-07, 03:44 PM

But it's *HOT* down there... can't we wait till fall ;-)

Fall is Fine

But

Friday Weather

Sacramento = 91F to 59F
Atlanta = 89F to 68F

:)

dagware

07-12-07, 04:12 PM

Well... you can start here, with me. I've been asked from time to time to provide reports on the overall passion from the LA area users.

If you want to be included in these bubble ups, feel free to send me a private message with an email address we can reach you at, and I'll include you. I can't make any promises on outcome, but I can promise it will be seen by the people we work with at TimeWarner.

On a similar vein - creating/adding a specific folder in the Moxi Forums on this topic would also help :-)
PM sent. I'll post in the Moxi forums when I get home and check my home email, so I can complete the registration.

-Dan

mandonick

07-12-07, 04:27 PM

I triggered update on the Moxi and got "Trigger has started software update" but it just sits there. Is something supposed to happen? It has been in that 'mode' for 30' and I don't know if I should do anything to check the status in case I might interrupt the 'update'.

Any suggestions? I'm in SoCal. 7/12/07

Bill

When you trigger the update it doesn't start immediately. Just exit menu and go do something for a while and check back in an hour or so. I was wondering the same thing and triggered it twice about 10 min. apart then gave up walked off. When I came back 20 min. later it was downloading.

Nick

rwinner

07-12-07, 05:05 PM

But it's *HOT* down there... can't we wait till fall ;-)

Well, you can always come to the mountains of Western NC, like Asheville, and all the folks from Hotlanta, Greenville, Hickory, and so on can join us in the Blue Ridge.

BeeCee

07-12-07, 06:38 PM

When you trigger the update it doesn't start immediately. Just exit menu and go do something for a while and check back in an hour or so. I was wondering the same thing and triggered it twice about 10 min. apart then gave up walked off. When I came back 20 min. later it was downloading.

Nick

Yeah, I left out leaving the room when responding about triggering an update.
Thats what I did(really) and it updated. :)

BC

greinstein

07-12-07, 08:08 PM

Well... you can start here, with me. I've been asked from time to time to provide reports on the overall passion from the LA area users.

If you want to be included in these bubble ups, feel free to send me a private message with an email address we can reach you at, and I'll include you. I can't make any promises on outcome, but I can promise it will be seen by the people we work with at TimeWarner.

On a similar vein - creating/adding a specific folder in the Moxi Forums on this topic would also help :-)

Will "Passion Reports" from other Moxi users in former So-Calif. Adelphia help?
if so, include me

Gary Einstein

Noubourne

07-12-07, 11:15 PM

I traded in my Moto 3416 w/ the 160GB drive for a Moxi last weekend and bought the WD MyBook 500GB Essential HD and after a Reset, the Moxi recognized it right away.

Everything seems great, but I'm at 44% full now with about 40-odd hours of HD programming, and every time I try to schedule a new series, it tells me that it has to Make Room, and cancels recordings that I already had scheduled.

It also does the same thing if I edit a recording that I already have and change it so that it will keep Until I Delete, instead of the 2-day default.

So it is unnecessarily cancelling future recordings on me, and it won't let me keep what I have without automatically modifying the schedule.

Apparently I am smarter than my Moxi - it should not override my decisions like that. There should be a way to override the automatic logic which is apparently failing.

Is the Moxi not quite up to snuff with knowing how much space is on the external drive? Or is it too dumb to know that I have weeks of time to delete extra stuff before the series recording I have created will actually create a space issue on the drive?

The Make Room feature should always be over-ridable. If I am warned and fail to make room for my recordings, I should suffer by not being able to record the show - but I should not be forced to miss the recording at the time it is scheduled - days before the recording actually happens.

The Moto always let me schedule the recording, even if there wasn't enough space. It gave me a warning, and then trusted me to take care of it or else lose my new recording. The Moxi should trust my space-management expertise just like the Moto did.

Oh yeah one more thing - there should be a way to set the default settings for how to record a show and how to record a series. I almost ALWAYS want the same options, and they do not match up with what is set by default. Most of the time I only want New and not repeats, and I NEVER want the Moxi to auto-delete my stuff. I delete things as I watch them. I might as well not have a DVR if I have to sit down every 2 days and watch a bunch of stuff before it gets deleted. The default 2-day delete setting defeats the whole purpose of a DVR, imho.

hotshot

07-12-07, 11:40 PM

Xignals

07-13-07, 12:27 AM

Well after months of waiting I finally got 4.1 today! So far it is everything it has been advertised to be. Plugged in my WD 320 external drive and it formated it and went from 61% full to 10%. Now I can finally enjoy some HD programing at my leisure!

Want to extend a huge thank you to MoxiGuy and CharterJames and all the regulars for keeping everyone up to date. Without this forum I probably would have bailed on the Moxi and went with something else. With this update I truly believe that the Moxi is the best unit out there at this time. If not for the paranoid suits in Hollywood just think of the features we could have!

Looking forward to seeing what the future holds for the Moxi!

PWSHER

07-13-07, 09:17 AM

Can someone tell me..... I thought in 4.1 when you had several recordings of the same show series they were supposed to organize themselves in a folder rather than having the show listed 10 times under recorded.

Like:

Instead of having:
Judge Judy -Wed
Judge Judy -Thursday
Judge Judy -Friday
Judge Judy -Monday

Have
Judge Judy(4)

That feature didn't make it into this version. BTW, It was second on my list , just behind being able to set system recording defaults. Heck, they had to save something for the retail version. ;)

EvanATL

07-13-07, 09:19 AM

I finally have it as well! My compliments to all the Charter and Moxi folks for delivering an excellent product. I have not yet hooked up an external drive, but plan to soon. In the interim, the snappier interface is a real winner.

JohnnyHK

07-13-07, 09:20 AM

Rampage522

07-13-07, 09:36 AM

Noubourne, the 2-day default just means that the recording is eligible for deletion after 2 days. It will only actually get deleted if the Moxi needs the space for another recording you've scheduled. And then it deletes the oldest stuff first. Switch to using that instead of "until I delete" as the Moxi doesn't have any ability at all to delete old recordings in the future which may mess up it's scheduling and cause the "make room" prompts.

John
And to further clarify that great explanation, items eligible for deletion after 2 days won't actually delete until both:
1) Room is needed
2) The recording is about to take place

So although it says it will have to "make room," what it means is that "if everything you've scheduled is still on the drive when this show is ready to record, I will have to delete something to make room."

(whew)

Primestar31

07-13-07, 09:38 AM

wscottyb

07-13-07, 10:00 AM

Noubourne

07-13-07, 11:03 AM

And to further clarify that great explanation, items eligible for deletion after 2 days won't actually delete until both:
1) Room is needed
2) The recording is about to take place

So although it says it will have to "make room," what it means is that "if everything you've scheduled is still on the drive when this show is ready to record, I will have to delete something to make room."

(whew)

Great explanations guys, that helps a lot. I was very worried that it was going to pre-emptively start ditching my precious HD content!

If anyone from actual Moxi or Charter is on here, btw, thanks so much for offering this option.

I will add some further explanation that I scheduled a new show to record with only 44% full (and a great deal of scheduled recordings I will admit), and one of the Make Room options (I think) informed me that an instance of my Daily Show recording would have to be cancelled in order to "Make Room" for the new show. I could be wrong, but I do not believe that I already had 2 recordings scheduled for that time period, and when I went and checked the Daily Show, it had indeed set that instance to not be recorded. I had to manually re-add it as a single recording to get it back on the list.

I will try to recreate this sometime this weekend, as I am now somewhat more confident that the Moxi software isn't forcing me into making unnecessary sacrifices.

Althought at one point it DID suggest that I not record a Brewer game! Blasphemy! Now if FSN could just get their lazy bums on the HD wagon!!

clemsonfn

07-13-07, 11:11 AM

I just connected a Lacie 500gb external hard drive to the Moxi. I had to reboot the Moxie to get it to prompt for a reformat. I like the small enclosure and it is very quiet. It also has an on/off switch. I paid 119.00 at Buydig and got it in two days. I started to go with Western Digital but noticed many bad reviews on Newegg. After trying it out a few days I will post comments.

Nick
Roebuck, SC

Nick, just bought the same HD from Dell. Let me know how it performs and if there is any lag or data loss issues due to "hibernation".

Thanks!

kininn

07-13-07, 11:29 AM

Nick, just bought the same HD from Dell. Let me know how it performs and if there is any lag or data loss issues due to "hibernation".

Thanks!

Did you get the Lacie 500gb external hard drive from dell.com?

thanks
Bill

BTW I have not received 4.1 in Big Bear Lake, Ca

Has anyone in this area received the update?

clemsonfn

07-13-07, 12:17 PM

Did you get the Lacie 500gb external hard drive from dell.com?

thanks
Bill

BTW I have not received 4.1 in Big Bear Lake, Ca

Has anyone in this area received the update?

Yep. People seem to rave about them in reviews. Only drawback I can see is the 1 year warantee vs. WD's 5 years.

JohnnyHK

07-13-07, 01:54 PM

...If I had been gone on vacation, I possibly could have lost a load of programs due to Moxi deleting them due to the 2 day default limit. It's now also on the UPS!

I seriously wish for a global way of changing that 2 days default to what I want!

See the other posts about the 2-day default on this page. You wouldn't have lost anything unless you truly were out of space and the Moxi needed to record something new.

John

mraveling

07-13-07, 02:03 PM

I bought the Maxtor 500GB HD at Best Buy for $129 - 10% off coupon = $115 + tax. Formatted quickly, dropped to 10% (from 80%) and now have all the Twins HD games scheduled :) Consider me a happy camper.

Sketcha

07-13-07, 02:25 PM

O.K., I just got the update. I now have the "External Hard Drive" feature under settings, but I have a question that requires a little background.

1. My local Charter began installing the "other" boxes a few months back and they will change mine out my Moxis are failing.

2. My entertainment center is a built-in. I have some decent clearance on the sides and top, but none in the back, though there is no front door. It tends to run right up there at the upper end of the normal range so around 50 to 52C. I don't really have many freeze up issues though, just the typical, Moxi slowness.

3. I also have a second, standard Moxi in the master bedroom that is open on all sides (except the bottom of course) and it is just as slow as the one in the living room.

4. I have halted most HD recording because there is just so little room! That just plain sucks!

So what's the latest recommendation? Should I keep the Moxi and get an HDD? Or should I dump it and get the new replacement? I appreciate your help. This thread is just far to big to get the answer via a search unless one has a couple of days.

Thanks gang

jasonvr

07-13-07, 03:19 PM

sclements

07-13-07, 03:23 PM

Greetings all!
We just received the 4.1 update (Northern WI, Charter) and I added my Seagate FreeAgent Pro 500G USB hard drive. I've had a few issues with it and was wondering if anyone could comment on them:
1) Available drive space is at 10%
Does anyone know if this is a 'canned number' that means that the Moxi drive is full and its now using the external disk? It seems to hover at 10% for quite a long time before going over it. Eventually it does, but the number doesn't quite seem accurate. Does the Moxi use all available drive space or will it truncate available capacity if the external disk is too big? Has anyone tried it with a 1Tb external drive?
2) Shows on the drive prompt for deletion when trying to play them
I've accumulated a few shows on the external disk (confirmed location because when I disconnect the drive, the shows go away - when I re-connect the drive they come back). After I leave the Moxi for a few days and come back and select one of the shows, I immediately get prompted to erase the show as if I've completed watching it. When I disconnect/reconnect the USB drive the shows play fine.
3) Scheduled shows don’t record sometimes
After the Internal Hard Drive is filled up, it seems like queued shows simply do not record. I can see them in the schedule with the blue 'o' next to them, but when I come back, a large percentage of the time the shows simply are not on my Recorded TV list.

After some speculation, I believe that this is my FreeAgent Pro going to 'sleep'. Had anyone else tried one of these drives? I disabled the sleep function today and will monitor my Moxi over the next few days. This could explain #2 and 3 if the Moxi 'sees' the Hard Drive but is unable to wake it up - I could easily see how this may cause this kind of behavior. Thoughts/comments?
-Sam

Sketcha

07-13-07, 03:34 PM

All the slowness issues you've had up until now should be gone in 4.1.
REALLY!?!?

SWEET!!!

Thanks!

I guess I have been AWOL for awhile! I did not know that.

All I've really heard about the other boxes is...

1. They have 160G drives

2. The menu system is the old, grid style

3. There is no or at least no comparable search feature

4 They're faster than Moxi (at least compared to the old firmware)

5. I've also heard that the video quality (HD, SD, Analog) is better. Can anyone confirm or deny this?

CharterJames

07-13-07, 04:17 PM

Well, you can always come to the mountains of Western NC, like Asheville, and all the folks from Hotlanta, Greenville, Hickory, and so on can join us in the Blue Ridge.

If he does, I'll be more than happy to give him the Tour of the Hickory operations :D

CharterJames

07-13-07, 04:35 PM

REALLY!?!?
All I've really heard about the other boxes is...

1. They have 160G drives

2. The menu system is the old, grid style

3. There is no or at least no comparable search feature

4 They're faster than Moxi (at least compared to the old firmware)

5. I've also heard that the video quality (HD, SD, Analog) is better. Can anyone confirm or deny this?

1) DCH/DCT6416 is 160 gig if you get a DCT6412 that's 120 - again this is assuming your Cableco is using the Motorola series of DVRs

2) Correct again - it's the same I-guide that's on the other Moto boxes in that system - it just has DVR options

3) There is a search feature, it's a little more complex - it's been part of the TVG platform for a while (I used to use it for setting reminders)

4) Significantly faster for channel surfing and menu than pre 4.1 - haven't really compared it to 4.1

5) Video quality is significantly better on DCH/DCT 6416s - it was not as noticable on an older SD tube, but VERY noticible on HDs - I had large black artifacts on a recorded show that looked fine on SD. 6416s also sport HDMI interface. All DCH series boxes sport HDMI if they support HD.

6416s sport External SATA ports as well as USB for HD expansion, but I do not know if that's been turned on / requires configuration yet.

So far I have not tested USB expansion here on either, been buried in issues and working on the DCH launch here. However if you want a reliable USB hard drive that doesn't sport any odd sleep features I'd advise buying a bare hard drive and a USB case from someplace like www.newegg.com - probably come away cheaper and unless it's a feature of the case you can avoid any "sleep" modes etc.

CharterJames

07-13-07, 04:40 PM

Here's a heads up - I don't know if it's global - but someone's reported this to me and I verified it.

If the MLB/NHL sports package channels are configured as PPV they will no longer allow direct tune or menu based tuning during the games - even if the channel is authorized on the box (We are currently in a free preview so all boxes are authorized)

This only seems to affect 4.1 moxi users. I've contacted Digeo support and asked if we can convert these to regular channels (since you can't order them through the menu and if you don't subscribe you can't watch anyway) Hopefully we'll have this fixed before the end of the weekend in my market - however if you have the problem you'll definitely want to talk to the local office and find one of their tech support gurus as Call centers will likely see this is just a signal issue or authorization issue.

Again - if you're in the Hickory / Lenoir / Lincolnton / Morganton / North Wilkes (I don't believe Boone has the MLB package) area and you've just gone to 4.1 this is being worked on by your's truely.

Sketcha

07-13-07, 04:57 PM

1) DCH/DCT6416 is 160 gig if you get a DCT6412 that's 120 - again this is assuming your Cableco is using the Motorola series of DVRs

2) Correct again - it's the same I-guide that's on the other Moto boxes in that system - it just has DVR options

3) There is a search feature, it's a little more complex - it's been part of the TVG platform for a while (I used to use it for setting reminders)

4) Significantly faster for channel surfing and menu than pre 4.1 - haven't really compared it to 4.1

5) Video quality is significantly better on DCH/DCT 6416s - it was not as noticable on an older SD tube, but VERY noticible on HDs - I had large black artifacts on a recorded show that looked fine on SD. 6416s also sport HDMI interface. All DCH series boxes sport HDMI if they support HD.

6416s sport External SATA ports as well as USB for HD expansion, but I do not know if that's been turned on / requires configuration yet.

So far I have not tested USB expansion here on either, been buried in issues and working on the DCH launch here. However if you want a reliable USB hard drive that doesn't sport any odd sleep features I'd advise buying a bare hard drive and a USB case from someplace like www.newegg.com - probably come away cheaper and unless it's a feature of the case you can avoid any "sleep" modes etc.
Thanks James.

I have never had any issues with my HD picture, though I can't say I've compared it. Digital SD is generally pretty nice too, but the anolog has always been horrible on Moxi! How much better is it on the 6416?

I've got an Optoma 50", 720p DLP and I'm sitting about 12' away. Do you think I could tell the difference with HD at that viewing angle/distance?

Thanks again

AtogMuncher

07-13-07, 06:43 PM

I noticed an issue with the WD Mybook 500GB external drive. My Moxi is hooked up through a UPS system (as are most of my equipment, due to flaky/bad power where I'm at). I installed the drive weeks ago off the Dell $99 offer, but didn't plug it into the UPS with the Moxi. It was in a normal outlet. Everytime we had a power outage the Moxi stayed powered, but the drive went down. Moxi would report that the drive was "improperly disconnected", and it actually would auto reconnect after hitting the "OK" prompt to the message, BUT, I would lose all the "recording options" I had set on previously recorded material. In other words, ALL the program recordings on that external drive went from "Keep until I delete" to the 2 day standard, and the GREEN icon vanished! If I had been gone on vacation, I possibly could have lost a load of programs due to Moxi deleting them due to the 2 day default limit. It's now also on the UPS!

I seriously wish for a global way of changing that 2 days default to what I want!

I had reported this earlier, its obvious that the recording option information is not stored with the recording at all but is on the moxi internal drive. The same thing happens if you take the option to safely disconnect the drive and then reconnect it (so there appears to be no advantage to doing this). It has been pointed out that the items won't actually get deleted unless the space is needed for a new recording and I guess thats why the default is 2 days, to help them pick the recordings to delete.

Either way I still think the default value is bad, seems like keep until space is needed would be better since it behaves that way even if you have one of the other options selected.

wscottyb

07-13-07, 07:22 PM

For the Techs out there watching, I am experiencing the same issue. It appears to me that once a series has been set to record to the Moxi drive it can not figure out how to continue recording that series to the Ext Drive when the Moxi drive is full.

The series I am recording was set long before I installed the external drive. Perhaps I should delete the series recording and reinitiate it now that the Ext drive is installed.

OK. My apologies for my assumptions above which have now proven to be incorrect. I just viewed a program in my series and it had been recorded to the external drive.

Fact:
A few nights ago I was frustrated by the fact that two programs in the series I was recording had been deleted. Upon further investigation I noticed that all programs in the series had defaulted to be deleted in two days. These are 1/2 hour HD syndicated programs on FOX recorded twice a day. (By the way - Bernie Mac. Never watched when new but now in syndication - he cracks me up)

Anyway, I proceded to attempt to change each recording (about 10) to keep until I delete. I was able to change 4 but on the fifth I was prompted to make room before keeping any more of the shows. I have plenty of room left on the external drive. This IS THE FLAW in the existing code.

For what I consider the pre service pack one to this release, no complaints here. I am confident a fix will come. Thanks to all who are involved in ensuring my viewing pleasure.

-Scott

Smacky

07-13-07, 10:18 PM

Oh yea, From 70 percent full to 9 percent. :D Life is good

BeeCee

07-14-07, 07:23 AM

O.K., I just got the update. I now have the "External Hard Drive" feature under settings, but I have a question that requires a little background.

So what's the latest recommendation? Should I keep the Moxi and get an HDD? Or should I dump it and get the new replacement? I appreciate your help. This thread is just far to big to get the answer via a search unless one has a couple of days.

Thanks gang

All I can say is IMHO the MOXI interface is better, and with an ExtHDD EXCELLENT.
(Whether it is slower/lower PQ relative to the MOTO I can't tell)
My wife commented we need to swap our 2nd DVR(a moto xx16) for another
MOXI as the later's interface is much simpler to use.
Have called the local office(CHARTER) several times and they do not have ANY DVR's available and will only get a MOXI(working) if someone discontinues etc.

SO IF any Charter Techs know of an AVAILABLE MOXI that can be transferred to a node South of Atlanta, PM me.

Thanks

BC

Non Tech

07-14-07, 04:21 PM

laxgeek

07-14-07, 06:45 PM

After lurking in this forum since december, I felt today merited my first registration and posting.

FYI I am in the western edge of Whittier.

I've been trying daily to trigger an update since the 9th and finally last night, the box appears to have updated since I came home this afternoon and found 4.1 in all its glory.

I've had a 400Gb Seagate drive that I picked up at Fry's about a year ago for $89 in a cheapo compusa usb/firewire enclosure sitting in my AV stand for just this occassion, and powered that baby up. It recognized the drive after a 30 second delay, offered up the option to format, and about a minute and half it was ready to rock!

Some observations:

During Previous scheduled updates my moxi would frequently get stuck in a 12:00am on the clock with no available channels, and a hit of the reset button would get things in order. This time the update appears to have completed smoothly as programming was available.

No one seems to have mentioned the new Channel List option in the settings Screen. As I don't subscribe to some Charter tiers, it gets annoying to have to see channels I don't have access to, so this is quite handy.

If I notice any oddities i will be sure to keep all posted.

Thanks to Everyone for all the useful information and I hope to pitch in whatever I can.

MoxiGuy

07-15-07, 12:23 AM

After lurking in this forum since december, I felt today merited my first registration and posting.No one seems to have mentioned the new Channel List option in the settings Screen. As I don't subscribe to some Charter tiers, it gets annoying to have to see channels I don't have access to, so this is quite handy.
Welcome, Thanks for de-lurking. The channel list setting was present in 3.2. What's new in 4.1 is that it's much faster and accepts all of the shortcuts that can be used elsewhere in the Moxi menu: Paging up and down (with the channel rocker switch on the remote), direct entry of a channel by number.

zgreekguy

07-15-07, 10:02 AM

PWSHER

07-15-07, 11:54 AM

Thanks for looking into this problem. I have Slingbox software version 1.4.0.206, and it is more like clicking 4 or more times to make a single command work. Because the Slingbox video is delayed by several seconds, depending on the Slingbox settings, one never knows which command took until it may be too late to be effective...like putting in the 3 digit channel number, or stopping a fast forward or rewind near to where you would like to stop.

If the retail version of Moxi already has Internet-abled programming, then I would think there is the potential for Moxi to eventually replace the need for a Slingbox. You just need to add Internet-abled and home network-abled ability to watch the Moxi video.

Count me in with the same problem, even worse. Sling box starts fine but I can't control with remote at all. Why would 4.1 effect this?

From sling media( the newest version)
Your Build: 1.4.0.206
Current Build: 1.4.0.206

Wayne

GameJerk

07-16-07, 01:39 AM

got my 4.1 last week. Digging it so far. Love the speed increases as well as the added menu functionalities. It's making me hate my Moxi a bit less :P. I had an old 80GB HDD lying around and I tossed that at the moxi and it had trouble seeing it at first but after a reboot of the Moxi box it picked it up and formatted it just fine. Doubled my space which will work well for me as I only use my Moxi for HD and a handful of other shows. I recored almost all my other SD stuff on my old series 2 tivo. This update has once again stalled my inevitable purchase of a HTPC. I don't want to buy one until they get CableCard support working well.

MoxiGuy

07-16-07, 02:09 AM

Anyway, I proceded to attempt to change each recording (about 10) to keep until I delete. I was able to change 4 but on the fifth I was prompted to make room before keeping any more of the shows. I have plenty of room left on the external drive. This IS THE FLAW in the existing code.-Scott Here's what's happening. (And please excuse the long post...)

1. The Moxi scheduler is something like a hotel reservation system. It's trying to estimate whether there will be room for your show in the future. It doesn't matter if your disk is nearly empty today... the key question is how full will it be when the show actually records. Example: if I call a hotel and ask for a room a week from Tuesday, it's beside the point that the hotel is nearly empty tonight. There may be a big convention coming in a week from Monday. So they have to look at everyone's move-out day to find out if I can get a room.

2. The notes that pop up are confusing. What they don't tell you is that "make room" is a conditional statement. It should be "make room, if necessary." Nothing actually gets deleted when you select "make room." When the time comes for your new show to be recorded, Moxi will check for space and, if necessary, it will delete some programs to make room for the new show. If, however, you have manually deleted enough shows before then, Moxi will simply record the new show without deleting anything.

3. If you have set all your requests to "keep until I delete." Moxi will not only count the shows that are currently on your drive, but it will also count all the episodes that are scheduled to record between now and the time that the new show airs. If the scheduler sees that all shows are marked "keep until I delete," it's as though everyone in the hotel has taken a permanent lease on their rooms. The scheduler has no way of knowing whether you will manually delete any shows between now and then. When you set all the programs to "keep until I delete," you force it to give you a "Moxi needs to make room" note. (Moxi will a honor a new show as a super V.I.P. guest and evict one of the current tenants to make room.)

4. There's a difference between "expired" and "deleted." By default, Moxi gives every new request a two-day reservation. After the two days, the Menu will show an explanation point <!> for every expired show. But no show is deleted until Moxi actually needs the room for a new show. When room is needed, Moxi will delete shows beginning with the earliest expiration date. You can always "unexpire" a show by using the "keep until" option and adding another two, three, or four days to the reservation.

This confusion was first mentioned a while back, and splinke posted this in a response:

Eventually, I just found it much easier to leave the "keep until" status at the default of two days, and to manually select "keep until I delete" on the few shows that I cared to preserve for a longer period of time.... I haven't had any problems since then (no missed recordings or recordings deleted before I had a chance to watch them).
http://www.avsforum.com/avs-vb/showthread.php?p=5438520&&#post5438520

I think splinke's original strategy is even more useful with a large external drive attached.

CharterJames

07-16-07, 08:13 AM

Thanks James.

I have never had any issues with my HD picture, though I can't say I've compared it. Digital SD is generally pretty nice too, but the anolog has always been horrible on Moxi! How much better is it on the 6416?

I've got an Optoma 50", 720p DLP and I'm sitting about 12' away. Do you think I could tell the difference with HD at that viewing angle/distance?

Thanks again

with DLP - more than likely you'll notice a picture difference

Most of us here even noticed a better picture on an SD tube, however in all honesty I had no problem with the moxi until I went from 27" SD tube to 32" HD LCD.

LCDs & DLPs have a tendency of showing the artifacts and tiling more if the analog tuner in the box is not up to par. Check out your local office and see if they have a LCD or DLP they can connect one up to and show you - or if they know of any retailers who use their boxes to test with (in my market there's 2 smaller electronics stores who use our boxes on their displays)

To clarify a point here - Motorola built the DCT 5200 series and the BMC 90xx and I feel they didn't put as good an Analog tuner in the box as they should have - we've had this complaint with our older (5200) HD boxes when they came out as well.

While the 6200/6208 line of boxes didn't seem to have this issue (6200 was the non-moxi first gen DVR - single tuner - generally most are without hard drives so they only function as HD boxes, but the ones that did only had an 80gig thus the 6208 notation) they were so similar to the 5200s that most our people wouldn't be able to tell you which one you were getting. The 6416 series (both DCT and DCH) is about the only way you'll know for sure that your getting a box with a better analog tuner without having to hook it up and test it.

So while I've often pointed to faults in the Motorola BMC90xx series, from what I've seen they are more Motorola hardware faults and limitations than the Digeo software / platform implimentation. Another reason I'm looking forward to the next-generation units.

As far as DCT VS DCH (I know someone will ask ;) ) The DCT series is pre 7/07 - it has "intergrated security" - meaning that the serial number / unit address which are used as the key to decode the encrypted digital channels are burned into the box proper. DCH (meaning Digital Cable Host) is a host box that requires a cable card to provide this function. While the boxes we have will have the cards secured by a security screw and metal hatch - in theory retailers should be able to put out the same hardware (or similar) and allow you to obtain your own equipment rather than rent from us.

the irony is that Motorola DCT and BMC series boxes had a similar slot, but no one seemed to ever develop or really deploy a host card for them to work in non-Motorola systems - at least not to my knowledge.

CharterJames

07-16-07, 08:25 AM

During Previous scheduled updates my moxi would frequently get stuck in a 12:00am on the clock with no available channels, and a hit of the reset button would get things in order. This time the update appears to have completed smoothly as programming was available.

That sounds like your old version didn't load quite right or possibly wasn't warehoused correctly last time the CableCo loaded it - given the 4.1 is a updated reload (as opposed to reloading the same version every week) it may well have correct this from now on - if not do some ping tests every now and then and make sure your communicating to the digeo server - if the modem in that box is having a hard time it can do things like that (other signs are 0x22 errors in VOD, not loading a full 11 days of guide data and being unable to get ticker information)

No one seems to have mentioned the new Channel List option in the settings Screen. As I don't subscribe to some Charter tiers, it gets annoying to have to see channels I don't have access to, so this is quite handy.

as said before - it wasn't mentioned because the feature wasn't new - it should have been there the entire time. If this is the first time you've seen it that would definitely indicate something wasn't loaded correctly when you first got your Moxi.

Thanks to Everyone for all the useful information and I hope to pitch in whatever I can.

always glad to help & always good to know what issues are happening out there to other users :D

wscottyb

07-16-07, 09:52 AM

2. The notes that pop up are confusing. What they don't tell you is that "make room" is a conditional statement. It should be "make room, if necessary." Nothing actually gets deleted when you select "make room."

Thanks, this helps.

MadCityBrad

07-16-07, 10:44 AM

Houdini

07-16-07, 06:18 PM

[QUOTE=Houdini]I have the EXACT same problem. I'm positive the 4.1 update is the cause. It is super hard to control my moxi via slingbox now. I thought that maybe I knocked the IR blasters out of sight or something but that is not the case. Using slingplayer on my phone or computer, it is next to impossible to change channels unless it is a 1 digit channel. It worked perfectly before 4.1. :( I've tried reconfiging the slingbox from fast to slow remote commands and it doesn't help. I just don't know what to do now.

I am really struggling on get any IR function to work as I still cant get any response from my IR to do anything with my MOXI 9022. Did you use code 1 or code 2? Did you a different IR emitter? I am getting to a point where I just may send back my slingbox pro :confused: . TIA...

I'm using code 1 and it doesn't matter if i use slow, fast, or medium..makes no difference for me..it just doesn't work well. This sucks. My slingbox was controlling the moxi perfectly before 4.1 :(

Also, I have the slingbox pro with the hd cable so it came with the additional ir blaster heads. They are slightly bigger than the two that come with slingbox pro but shouldn't make much difference performance wise. The smaller ones work exactly the same for me.

I hope MOXIGUY can get this info to the right people and have them provide slingmedia with the updated remote codes so we can all go back to being happy with moxi via slingbox. :)

fizzle

07-16-07, 07:08 PM

Primestar31

07-17-07, 08:11 AM

I've had Moxi 4.1 for over a month now and have been using a spare 80 GB (not sure of the Manufacturer) external drive for additional storage. In just the past couple days, I've noticed the drive disconnect, once while I was watching a program stored on the drive, "out of the blue". It will sometimes reconnect on its own, other times I'll just power down the drive and turn it back on.

At first, I though perhaps it was some kind of power saving feature. But, if that were the case, why would the drive disconnect during an active file transfer (the program I was watching off the drive)?

Could be a harddrive that's going bad. What brand is it? Place your ear close to it and listen, if you hear strange noises such as clicking and clunking, expecially when it disconnects, or the "ball bearing drop ping of death", you are in trouble. How long is the jumper cable between the drive and Moxi? A lot of USB 2.0 devices won't work very well with long cables. 16 feet is quoted as maximum for a regular cable, and that depends on the devices themselves if that length will even work consistently.

zgreekguy

07-17-07, 08:57 AM

[QUOTE=zgreekguy]

I'm using code 1 and it doesn't matter if i use slow, fast, or medium..makes no difference for me..it just doesn't work well. This sucks. My slingbox was controlling the moxi perfectly before 4.1 :(

Also, I have the slingbox pro with the hd cable so it came with the additional ir blaster heads. They are slightly bigger than the two that come with slingbox pro but shouldn't make much difference performance wise. The smaller ones work exactly the same for me.

I hope MOXIGUY can get this info to the right people and have them provide slingmedia with the updated remote codes so we can all go back to being happy with moxi via slingbox. :)

Thanks for the help... Well after searching I finally got some response by positioning the IR emmiters differently :) . Attached is a pic of where I put them.

Sincerity

07-17-07, 10:20 AM

Same thing happened to me. Got it on one TV on the first day, but I didn't get it on the main TV until Thursday night. Only suggestion is to wait.

Sorry

Dan

ugh, still waiting on box in den. :( been over a week.

just complaining a little :)

Houdini

07-17-07, 12:55 PM

[QUOTE=Houdini]

Thanks for the help... Well after searching I finally got some response by positioning the IR emmiters differently :) . Attached is a pic of where I put them.

Wow that's crazy how you have those mounted. Doesn't that block your regular remote? I just have 1 sitting on top of the moxi and positioned out as far as I can go.

zgreekguy

07-17-07, 02:19 PM

[QUOTE=zgreekguy]

Wow that's crazy how you have those mounted. Doesn't that block your regular remote? I just have 1 sitting on top of the moxi and positioned out as far as I can go.

Not at all that I have seen... I thought it might but no MOXI remote problems from 30 degrees to 150 degrees. I got the sensor over the 5way button from GaryMO on the slingcommunity forum and the other I just tried. Dont know which one has the most effect but it is working somewhat OK right now. The MOXI IR receiver aperture appears to be at the right of the LED time display. It looks like MOXI may have changed the sensitivity or access rate of the IR receiver(s) in this release to cut down on the LCD brightness problems that forced some people to cover the IR aperture with masking tape.

fizzle

07-17-07, 06:00 PM

Could be a harddrive that's going bad. What brand is it? Place your ear close to it and listen, if you hear strange noises such as clicking and clunking, expecially when it disconnects, or the "ball bearing drop ping of death", you are in trouble. How long is the jumper cable between the drive and Moxi? A lot of USB 2.0 devices won't work very well with long cables. 16 feet is quoted as maximum for a regular cable, and that depends on the devices themselves if that length will even work consistently.
The drive has always been very quite. I've never heard anything out of the ordinary from it.

USB cable is no more than 6 feet in length. I'll keep an eye on it and if necessary, switch out the drive with another spare. Thanks.

Non Tech

07-17-07, 06:17 PM

The drive has always been very quite. I've never heard anything out of the ordinary from it.

USB cable is no more than 6 feet in length. I'll keep an eye on it and if necessary, switch out the drive with another spare. Thanks.

Does the Drive meet the specs that Moxi wants? Maybe it's not fast enough or enough cashe.

fizzle

07-17-07, 06:45 PM

You might be onto something... I assumed the drive was at least 7200 RPM spindle speed. After further inspection, I no longer believe that's the case. I'm in the process of switching it out for a drive I know for certain meets the minimum requirements.

Thanks for the tip.
Does the Drive meet the specs that Moxi wants? Maybe it's not fast enough or enough cashe.

PWSHER

07-17-07, 08:39 PM

[QUOTE=Houdini]

Thanks for the help... Well after searching I finally got some response by positioning the IR emmiters differently :) . Attached is a pic of where I put them.
I'm confused. Why are there two?

dagware

07-17-07, 10:15 PM

So here I am again, another golf major championship (the British Open), and I can't record Thursday or Friday in HD because my POS Moxi doesn't have a big enough hard drive. And Time Warner Cable doesn't give a ****. :mad: :mad:

On Thursday and Friday, there's 8 hours of coverage starting at 3:30 AM (PT) on TNT HD. Because it's one 8-hour block, I CAN'T RECORD ANY OF IT in HD. There's no way to just record a portion of it. :mad: :mad: :eek: :mad: :mad:

THIS PISSES ME OFF SO MUCH that I want to re-enact a scene from Office Space and take a baseball bat to my Moxi. :eek:

I have been an ardent supported of the Moxi since I got it. But this is the last straw. I am going to find a way to replace this piece of **** with something that is actually usable for what I need.

/vent

-Dan

PS: And no, I don't feel better now that I got this off my chest.

mhetterm

07-18-07, 01:03 AM

Add me to the list of unhappy moxi-slingbox users ... I can't get the slingbox ir transmitters to work acceptably either. Tried many physical locations, and all sw options, no difference. I have slingbox sw 1.4 with the 1.0 remote update and moxi sw 4.1 on charter in los angeles ...

MoxiGuy

07-18-07, 11:37 AM

My slingbox was controlling the moxi perfectly before 4.1...I hope MOXIGUY can get this info to the right people and have them provide slingmedia... Actually, MoxiMessenger got on this case last week. We're tracking down the issues in 4.1 with Sling and we are in touch with Sling Media. Moxi Messenger will update the board on the results.

Houdini

07-18-07, 01:49 PM

Great! Thanks guys!

Adelmoxi

07-18-07, 02:48 PM

Sincerity

07-18-07, 06:31 PM

YAY!!! triggered s/w update in den this morning before work...come home, no "big" green light yet....so I fire it up....YES!!!!!!!!!!!!!!!!!! :cool: :cool: :cool: :D

now if I had a way to figure out if the mlb thing had been fixed....james? anybody? I'll just leave it on the yankees game channel if i won't be able to navigate to it...(can you navigate to it if you're recording it? starting it through recorded programs? ) or has this been fixed?

i'll try the WD my book 500gb later.

HKYStormFront

07-18-07, 07:57 PM

hello, i was just searching for some info on my MOXI and came across this discussion thread, although i am a nOOb to this forum i'm no nOOb to forums in general, though most of the ones i'm on deal with cars. i too just received the update from charter and went out and bought a 500gb external HDD from best buy for 120 bucks last night (Maxtor). everything is working fine, i just have one simple question that i can't seem to find the answer for on this thread (i looked through countless pages):

is there a way to pull the data from the HDD to a computer to view it there?

this question has probably been asked before but i simply haven't seen it, if it has, please forgive me for asking again...

MoxiGuy

07-18-07, 08:29 PM

is there a way to pull the data from the HDD to a computer to view it there?Nope. When the Moxi initializes your external drive, it behaves as though your internal drive just got bigger. All recordings are encrypted and the drive is locked to the specific Moxi box that initialized it.

Sincerity

07-18-07, 08:43 PM

laxgeek

07-18-07, 09:07 PM

That sounds like your old version didn't load quite right or possibly wasn't warehoused correctly last time the CableCo loaded it - given the 4.1 is a updated reload (as opposed to reloading the same version every week) it may well have correct this from now on - if not do some ping tests every now and then and make sure your communicating to the digeo server - if the modem in that box is having a hard time it can do things like that (other signs are 0x22 errors in VOD, not loading a full 11 days of guide data and being unable to get ticker information)

CharterJames, thanks for the reply. I know i've had signal quality issues in the past, as my side of the street is high density (lots of apartments built in the 70's&80's) and I assume there is a lot of splitting going on at the street level. If it helps right now my downstream power is at -1.3dBmV/38.7SNR -- upstream is 31.0dBmv. I think in December I had like a 25dBmV upstream which really sucked and was quite the problem. In general the quality of the "Analog Basic" channels is consistently pretty fuzzy and HD channels are perfect rarely glitch. Except after pre-4.1 updates and the associated issues, I typically didn't have
guide or ticker issues (not that I ticker much, and ticker acted up once a few months ago but its barely worth mentioning)

I recall my Work Order Paperwork from December (I switched from Dish Network) saying "NO VOD" or something to that effect. I never had VOD available. Entering Channel 999 just goes to the first available high numbered channel, a Music Choice Channel.

Is it possible my Headend (MSO ID 200-10-11 Whittier) doesn't support VOD? Did I have to order it when I established service?

I've done a resources download trigger, and just did a VOD-Metadata trigger.
Would a warehouse Context init trigger do anything?

I presume you are the man that can verify this?

mandonick

07-18-07, 09:07 PM

I just connected a Lacie 500gb external hard drive to the Moxi. I had to reboot the Moxie to get it to prompt for a reformat. I like the small enclosure and it is very quiet. It also has an on/off switch. I paid 119.00 at Buydig and got it in two days. I started to go with Western Digital but noticed many bad reviews on Newegg. After trying it out a few days I will post comments.

Nick
Roebuck, SC

Update:

After 5 days I haven't noticed any problems with the Lacie hard drive. I have loaded up to 16 hours of HD with stats showing 15% usage. Now I'm ready for football season. The only complaint about the Moxi software I have is the recording feature should default "keep until I delete" instead of delete when space is needed.

Nick

Non Tech

07-18-07, 10:56 PM

Ok - I have had the 4.1 update for about a week. Hard drive is hooked up and working. I programed the 30 second skip. The system seems to be a lot faster. Problem -- On my Plasma TV I have it set to wide and the moxi set to wide, but one some HD channels and only some times my picture is cropped. Anyone have any Ideas why? Also - What other neat functions are in the update (the drive and the skip are enough, but more is always better). I have not had time to sit and play so if you have some hints I would love to hear them.

todbnla

07-18-07, 11:05 PM

CharterJames, thanks for the reply. I know i've had signal quality issues in the past

Funny thing, I just called in tonight about poor signal issues, most of my HD channels are all of a sudden locking up, freezing, or pixelating. Last weekend I recorded a 30 min episode of RIDES on Discovery HD, about 98% of the show was pixelated w/No audio, I might have gotten 2 mins tops and those were commercials!!! WTF! :mad: Is this common since the new software? I am likely the only charter subscriber on my BLOCK, heck I am the only HOUSE on the block, I kid you not, I live in a commercial area w/no other cable subscribers. ;)
Whats the deal guys? :confused:

PS-I think the CSR (read; farmed out labor) was the same guy has the guy from OFFICE SPACE w/the red stapler, I kid you not!!! :rolleyes:

JohnnyHK

07-19-07, 12:03 AM

Update:
...The only complaint about the Moxi software I have is the recording feature should default "keep until I delete" instead of delete when space is needed.

Nick

Are you sure you really want that? I ask because there has been a lot of confusion about this setting. It's usually best to only use the "Keep until I delete" setting for those few things you pretty much want to keep forever, not just until you get around to watching them. This is especially true with a massive ext. HD.

John

HKYStormFront

07-19-07, 12:15 AM

from hky nc?

yes, are you from the NC as well? thanks for the quick reply, i figured there was not any way but thought it was worth a shot... i will try to keep up with this thread to stay "in the know" on my MOXI :cool:

zgreekguy

07-19-07, 02:23 AM

[QUOTE=zgreekguy]
I'm confused. Why are there two?

Probably due to frustration of lack of any control I wanted to cover the possible locations since Sling tech help was no help on placement of the IR emitter.

EvanATL

07-19-07, 08:43 AM

Update:

After 5 days I haven't noticed any problems with the Lacie hard drive. I have loaded up to 16 hours of HD with stats showing 15% usage. Now I'm ready for football season. The only complaint about the Moxi software I have is the recording feature should default "keep until I delete" instead of delete when space is needed.

Nick

My LaCie drive arrived yesterday and I hooked it up without issue. The storage meter went from 94% to just 10%! I set the Moxi to record one one-hour HD program in the middle of the night, on Discovery HD, and saw this morning that the usage is now up to 11%. Pretty cool - looks like 1 hour of HD eats up only 1% of storage - and I doubt I'll ever want to have 100 hours of HD programming on the thing...

Moxiguy and others, thanks so much for pushing this update through!

Evan

Sincerity

07-19-07, 10:14 AM

yes, are you from the NC as well? thanks for the quick reply, i figured there was not any way but thought it was worth a shot... i will try to keep up with this thread to stay "in the know" on my MOXI :cool:

yea grew up in hickory...now in lenoir...

and yea my signal has been horrible lately too. last night watching sportscenter on espnhd it was bad......and the mlb package channels for some reason are TERRIBLE. audio drop every minute or so...pixellation. this was happening before 4.1 though. maybe something going on with charter?

KnoxTV

07-19-07, 10:18 AM

Update:

After 5 days I haven't noticed any problems with the Lacie hard drive. I have loaded up to 16 hours of HD with stats showing 15% usage. Now I'm ready for football season. The only complaint about the Moxi software I have is the recording feature should default "keep until I delete" instead of delete when space is needed.

If you are consuming no where near the total capacity of the storage you have on line, why do you care? It isn't going to be deleted until you start filling the disks, and you're a long way from that. Just check the usage stats and plan accordingly when you start getting around 90% or so.

CharterJames

07-19-07, 10:33 AM

yea grew up in hickory...now in lenoir...

and yea my signal has been horrible lately too. last night watching sportscenter on espnhd it was bad......and the mlb package channels for some reason are TERRIBLE. audio drop every minute or so...pixellation. this was happening before 4.1 though. maybe something going on with charter?

I haven't seen issues @ the hky office or @ my house in Granite. Definitely sounds like forward signal issue - give us a call and try to get a Trouble call in for signal issues. From our last conversation on the other thread I think You've probably got the Lenoir office number already ;)

CharterJames

07-19-07, 10:36 AM

clemsonfn

07-19-07, 10:37 AM

My LaCie drive arrived yesterday and I hooked it up without issue. The storage meter went from 94% to just 10%! I set the Moxi to record one one-hour HD program in the middle of the night, on Discovery HD, and saw this morning that the usage is now up to 11%. Pretty cool - looks like 1 hour of HD eats up only 1% of storage - and I doubt I'll ever want to have 100 hours of HD programming on the thing...

Moxiguy and others, thanks so much for pushing this update through!

Evan

My Lacie drive arrived yesterday as well and was a breeze to install. Working great so far. Now if only Charter will add more HD channels :)

CharterJames

07-19-07, 10:41 AM

CharterJames, thanks for the reply. I know i've had signal quality issues in the past, as my side of the street is high density (lots of apartments built in the 70's&80's) and I assume there is a lot of splitting going on at the street level. If it helps right now my downstream power is at -1.3dBmV/38.7SNR -- upstream is 31.0dBmv. I think in December I had like a 25dBmV upstream which really sucked and was quite the problem. In general the quality of the "Analog Basic" channels is consistently pretty fuzzy and HD channels are perfect rarely glitch. Except after pre-4.1 updates and the associated issues, I typically didn't have
guide or ticker issues (not that I ticker much, and ticker acted up once a few months ago but its barely worth mentioning)

I recall my Work Order Paperwork from December (I switched from Dish Network) saying "NO VOD" or something to that effect. I never had VOD available. Entering Channel 999 just goes to the first available high numbered channel, a Music Choice Channel.

Is it possible my Headend (MSO ID 200-10-11 Whittier) doesn't support VOD? Did I have to order it when I established service?

I've done a resources download trigger, and just did a VOD-Metadata trigger.
Would a warehouse Context init trigger do anything?

I presume you are the man that can verify this?

Your upstream is way low for VOD... on some boxes that might work, but BMCs tends to be more demanding on signal quality. Whittier - that's way outside my area, but unless your in a small part of a larger system (example - Avery Co in NC is attached to the Boone system, but it doesn't have the same capacity so for now they don't have VOD or HD channels) - Chances are if you've got DVR, Cable Modems and HD channels in that market - you should have VOD.

Definitely call in for a trouble call and let them know your VOD isn't working

CharterJames

07-19-07, 10:45 AM

Funny thing, I just called in tonight about poor signal issues, most of my HD channels are all of a sudden locking up, freezing, or pixelating. Last weekend I recorded a 30 min episode of RIDES on Discovery HD, about 98% of the show was pixelated w/No audio, I might have gotten 2 mins tops and those were commercials!!! WTF! :mad: Is this common since the new software? I am likely the only charter subscriber on my BLOCK, heck I am the only HOUSE on the block, I kid you not, I live in a commercial area w/no other cable subscribers. ;)
Whats the deal guys? :confused:

PS-I think the CSR (read; farmed out labor) was the same guy has the guy from OFFICE SPACE w/the red stapler, I kid you not!!! :rolleyes:

We still have a few Americian call centers, it's my understanding that the ones in Panama, Nova Scottia and India are only temporary until they get the new ones rolling (so they keep promising us)

Best bet is to call (if you can get a number) or pop in at a local office and let them know what's going on!

Freezes, Tiling, Pixelating, Artifacts and audio issues (especially on HDs) are all likely to either be Modulation issues or Signal issues

HKYStormFront

07-19-07, 10:49 AM

thanks for the link james, i just posted and subscribed there as well!

james, any idea when charter is gonna add more channels to the HD tier? when i upgraded the guy on the phone said they were telling him "soon". i know directTV has like 30 HD channels so it seems like charter's a little behind. also i believe they have HDOnDemand... are we going to be getting this as well?

CharterJames

07-19-07, 11:08 AM

CharterJames

07-19-07, 11:13 AM

RE: Madison, WI and surrounding areas

Does anyone have program information or Logo's on their Moxi for channels 875 to 878?
(It is supposed to be MLB/NHL Channels but no info is listed. Those channels do have programming/games according to the guide on my DCT 6200.)

Thanks,

Let your local cable office know - find out if they've got a tech ops guru who can get that information - chances are the market didn't update Tribune media (who provides the information on the guide.

ALSO:
Update - After converting our MLB channels from the PPV format to the Normal channel format ours appear to be working fine in the Hickory / Boone area - if your getting a problem with your moxi in this area - drop me an email - firstname.lastname@chartercom.com

MadCityBrad

07-19-07, 12:17 PM

Let your local cable office know - find out if they've got a tech ops guru who can get that information - chances are the market didn't update Tribune media (who provides the information on the guide.

ALSO:
Update - After converting our MLB channels from the PPV format to the Normal channel format ours appear to be working fine in the Hickory / Boone area - if your getting a problem with your moxi in this area - drop me an email - firstname.lastname@chartercom.com

I have notified the local office many times over the last 6 months. (This issue was here with 3.2 software too.) I just now sent another email to the local office to see if I get another answer. My contact usually responds with my questions. (It just doesn't seem to get fixed.) So we shall see.

CharterJames, does your system have a "Security Camera Channel" channel? Madison, WI does, channel 99, but it isn't used for anything. Any ideas what it may be for?
Thanks,
Brad

mandonick

07-19-07, 12:49 PM

If you are consuming no where near the total capacity of the storage you have on line, why do you care? It isn't going to be deleted until you start filling the disks, and you're a long way from that. Just check the usage stats and plan accordingly when you start getting around 90% or so.

Well it looks like I'm on the wrong side of this one. It might just be the mentality of being so use to the 80gb drive in the moxi. I got to where I hated those exclamation points and I still do.

Nick

mandonick

07-19-07, 12:59 PM

Soon - we are actually planning on having many more coming in - however to do this we have to migrate some of our Analog to Digital - so we have alot of negotiating to do - not only to carry the new HDs but to make room and shift around things - word is we'll be all digital by the end of the decade

I sure hope we get some more good HD channels by end of the year. The main reason I haven't jump ship to Dish is they don't offer my locals in HD yet.

Nick

CharterJames

07-19-07, 01:06 PM

I have notified the local office many times over the last 6 months. (This issue was here with 3.2 software too.) I just now sent another email to the local office to see if I get another answer. My contact usually responds with my questions. (It just doesn't seem to get fixed.) So we shall see.

CharterJames, does your system have a "Security Camera Channel" channel? Madison, WI does, channel 99, but it isn't used for anything. Any ideas what it may be for?
Thanks,
Brad

Unfortunately the BMC90xx boxes are very picky on signal - it took alot of work to get my office box working right - I either had horrible picture on HDs or no VOD - we finally ran it as hot as we could and slowly reduced it down with pads and splitters - even now I still get the occasional tiling, but generally it works good. Keep at it and request that if the current tech can't find it (or the last tech etc..) that you get a different tech or they escalate it to a line tech etc.

As for your security channel
More than likely that channel is used for commercial customers - frequently @ hotels and other businesses we'll use a channel (usually by putting in a local filter to block incoming signal on that range) so that a hotel or business can broadcast their own channel often for showing security cameras or some sort of in-house video (like a hotel's local services and information channel) - We've also had appartments do security systems where chnl X would show them alternating views of the Parking lot, Laundry Room, Pool etc.

Here @ our office we have a computer that generates phone stats and outputs to video - but we just block out in incoming feed for chnl XX and put one in. By having a blank one designated in the map that makes it easy (just intergrate the local equipment - nothing to block out)

Another thing you might notice in high channel ranges you might see a diagnostic meter (usually a hidden channel over 99)

HKYStormFront

07-19-07, 01:21 PM

Soon - we are actually planning on having many more coming in - however to do this we have to migrate some of our Analog to Digital - so we have alot of negotiating to do - not only to carry the new HDs but to make room and shift around things - word is we'll be all digital by the end of the decade

i thought all analog broadcasts had to be off the air by feb 2009???

also, is charter going to offer any cable boxes with an HDMI output?

PWSHER

07-19-07, 04:23 PM

cableric

07-19-07, 06:47 PM

i thought all analog broadcasts had to be off the air by feb 2009???

also, is charter going to offer any cable boxes with an HDMI output?

That applies to OTA only. Cable can continue to utilize the spectrum but most MSO's are using the confusion as an excuse to regain much needed bandwidth by converting to all digital at the same time. In addition MSO's that received separable security waivers from the FCC prior to July 1 are now MANDATED to convert to all digital by the end of '09.

cableric

HKYStormFront

07-19-07, 06:58 PM

That applies to OTA only. Cable can continue to utilize the spectrum but most MSO's are using the confusion as an excuse to regain much needed bandwidth by converting to all digital at the same time. In addition MSO's that received separable security waivers from the FCC prior to July 1 are now MANDATED to convert to all digital by the end of '09.

cableric

um.... thanks for the info... too bad i have no idea what you are talking about, sorry i'm such a n00b :(

splinke

07-19-07, 07:09 PM

cableric

07-19-07, 07:17 PM

Attempted translation:

The requirement to go all-digital only applies to over-the-air (OTA) broadcasts (e.g., local networks like ABC, CBS, FOX, and NBC that you receive with a standard roof-top antenna). Multiple system operators (MSOs), better known as "cable companies," can continue to carry analog (non-digital) channels over their wires. However, they might use the FCC's mandate as an excuse to replace their analog channels with digital versions (even though this is not required), since they take up less "space" on the wire. The advantage is that they can fit more channels, in theory, with better picture quality. However, the disadvantage is that people will no longer be able to use the cable-ready analog tuners built into their TV's (they may be forced to lease a tuner from the cable company or elsewhere).

Splinke, you're both a gentleman and a scholar. Sometimes I forget who the audience is. I really wish I had more time to get in here and dig around... but just when I do they pull me back in!

Well, I've got 28 HD channels* to launch by September (huzzah!)...better get back to work.

Cheers,
cableric

*None are SDV (I figured someone would ask.)

HKYStormFront

07-19-07, 09:29 PM

thanks splinke, i appreciate the translation, now i completely understand, i feel like such a n00b, thank you for explaining!

bobafett86

07-19-07, 10:14 PM

I don't recall this happening with 3.2.

When I am watching a program and then decide to use close captioning, I hit the Moxi button, go to setting and then to CC....but when hit "enable" it stops the program I was watching and I have to "resume". It seems like in the past (Before 4.1) I just went back to the program. Moxiguy?

Wayne

Yep I have noticed the same issue. I also don't remember the show stopping when setting up CC with 3.2. Still don't wanna sound like a whiner cause I love 4.1.

todbnla

07-19-07, 10:41 PM

Sketcha

07-20-07, 12:22 AM

Got my WD 500G from Staples yesterday. $130 w/free delivery. Not the best price I've seen, but the coupons seemed to have run out and I wasn't in the mood to wait.

Hooked it up shortly after I found it on the doorstep and she's been goin' strong so far. Only thing I didn't think of is the blinking, round light (I have 2 for my laptop) around the power button. I'll just have to hide it.

I guess I'll run with Moxi until the other Motorola boxes enable their HDD capability. 4.1 is great and soooo much faster than the old firmware, but the analog tuner still sucks. It's mind boggling to me that an $80, 13" Magnavox has a better analog tuner, but now that I have 500+ Gigs of storage, I can at least watch and record primarily HDTV for my otherwise, analog locals. WOOHOOO!!!

Thanks guys for all your help.

Sketch

Non Tech

07-20-07, 01:41 AM

MoxiGuy

07-20-07, 04:41 AM

Well it looks like I'm on the wrong side of this one. It might just be the mentality of being so use to the 80gb drive in the moxi. I got to where I hated those exclamation points and I still do. There's no right or wrong here. It's preference. I remember when we were first developing Moxi that I tried to engage a friend in a discussion of the finer points of the rules for aging shows and eventually auto-deleting them to make room for new shows... and what options we should give viewers for preserving shows and managing their recordings manually. I didn't get very far into it when he fixed me with a very puzzled look and said, "who cares? It's just TV." (And yes, he had a DVR at the time.)

I think the best solution would be something in Settings that lets people choose a default set of options. The suggestion comes up with some regularity and a future version of Moxi software may include that feature. From my own experience, I find that if a show has been sitting there with an exclamation point for a couple of weeks and I haven't played it, I'm not going to miss it when it goes. Every once in a while, I'll go through the list of recordings and see if there are any exclamations point that I'd like to hold onto for a while.

PWSHER

07-20-07, 09:33 AM

Attempted translation:

The requirement to go all-digital only applies to over-the-air (OTA) broadcasts (e.g., local networks like ABC, CBS, FOX, and NBC that you receive with a standard roof-top antenna). Multiple system operators (MSOs), better known as "cable companies," can continue to carry analog (non-digital) channels over their wires. However, they might use the FCC's mandate as an excuse to replace their analog channels with digital versions (even though this is not required), since they take up less "space" on the wire. The advantage is that they can fit more channels, in theory, with better picture quality. However, the disadvantage is that people will no longer be able to use the cable-ready analog tuners built into their TV's (they may be forced to lease a digital tuner from the cable company or elsewhere).

For all you newbies out there looking for answers to your problems the first place you should look/search after the manual is the excellent FAQ complied by splinke. Just look for one of his posts and click on his tag line.
Really, if you want to know Moxi you must read it. It is voluminous but your answer is there. It hasn't been updated since June of 2006 but still contains loads of info and obviously does not address 4.1 issues.

Wayne

KnoxTV

07-20-07, 10:40 AM

2) General audience question; my moxi is located in the left rear side of the room in a a/v closet, I am looking for some sort of device to bounce the remote signal around so I don't have to aim the remote behind my head toward the closet...I long for the days of pointing the remote directly to the front of the room for more than just on/off and volume :(

I don't have enough posts to post a URL, but if you do a Yahoo search on "radio shack wireless remote control extender" you'll see the unit I use to remote my Moxi and other IR-controlled gear. Be advised that the rubber feet on that unit discolored an old entertainment center I had. I removed those dark-colored feet and replaced with some clear plastic "button" feet that I found at a hardware store.

hotos

07-20-07, 10:56 AM

djk1940

07-20-07, 11:00 AM

Attempted translation:

The requirement to go all-digital only applies to over-the-air (OTA) broadcasts (e.g., local networks like ABC, CBS, FOX, and NBC that you receive with a standard roof-top antenna). Multiple system operators (MSOs), better known as "cable companies," can continue to carry analog (non-digital) channels over their wires. However, they might use the FCC's mandate as an excuse to replace their analog channels with digital versions (even though this is not required), since they take up less "space" on the wire. The advantage is that they can fit more channels, in theory, with better picture quality. However, the disadvantage is that people will no longer be able to use the cable-ready analog tuners built into their TV's (they may be forced to lease a digital tuner from the cable company or elsewhere).
I am hoping the MSOs will realize there will be a future market for at least some basic analog channels, that only they can satisfy. Many may not realize it, but the time and date which is set automatically on your VCR and DVD recorder, depends on an analog signal. In addition, the free TV Guide On Screen provided by Gemstar that some TVs and DVD recorders use, and the popular but no longer manufactured Sony DVR depends upon, require an analog signal to obtain this guide. Of course Moxi will not be effected.

We are just 1-1/2 years before broadcast TV goes all digital, yet today one cannot buy any TV or TV recorder that is fully compatible with all digital cable. CharterJames, I hope you remind Charter that there will be a market for at least some analog channels for longer than the end of the decade.

CharterJames

07-20-07, 11:47 AM

i thought all analog broadcasts had to be off the air by feb 2009???

I am hoping the MSOs will realize there will be a future market for at least some basic analog channels, that only they can satisfy. Many may not realize it, but the time and date which is set automatically on your VCR and DVD recorder, depends on an analog signal. In addition, the free TV Guide On Screen provided by Gemstar that some TVs and DVD recorders use, and the popular but no longer manufactured Sony DVR depends upon, require an analog signal to obtain this guide. Of course Moxi will not be effected.

We are just 1-1/2 years before broadcast TV goes all digital, yet today one cannot buy any TV or TV recorder that is fully compatible with all digital cable. CharterJames, I hope you remind Charter that there will be a market for at least some analog channels for longer than the end of the decade.

We already had some great discussion on OTA (over the air) and what's coming up. I know most MSOs (Cable Comanies) want it to happen ASAP - I would like to think we'll leave at least a Basic tier but from what I'm understanding there should be QAM/Digital Tuners that will be made avalible for those who do not have / do not want to pay for cable boxes or some other form of digital receiver

Most newer TVs have QAM tuners as well as many new DVD recorders and DVRs -even if they don't support CABLECARD (which gives the tuner the ability to act like a cable box and decrypt tiered channels) this gives you basic "digital translation"

Boxes like the upcoming Moxi, the Motorola DCH series and other card based are more frequently being called OCAP (Open Cable Application Platform I believe) - this is a set of Java based appilcations to allow new boxes to get the same information and access the same programs (such as VOD) through CableCARD.

Ironically the FCC pushes for all digital and for open cable boxes started the CABLECARD program and yet the TV industry has largely abandoned it as only 3% or so of people who purchase a TV use the CABLECARD access on the TV for channels. Going forward most TVs have Open QAM (can see unencrypted digital only) tuners with no support for direct decryption.

Alot of this has to do with deployment - as it seems every one of these TVs works different and have their own slew of issues. I hope OCAP works better than the origional CableLABS CABLECARD spec first worked.

As said before the transition benifits Cable Companies digital because Analog Channels take much more bandwidth than Digitals - depending on compression and how much action is going on a typical SD channel you'd see on analog might take up to 10 times as much bandwidth as a SD digital channel. HD channels take up much more bandwidth, but not as much as Analog.

I know most systems already digital are doing a simocast - which allows for a select group of channels to be sent through the system in Analog.

The information being passed to legacy devices - the guide data and time - are "hidden" in the PBS networks - this is also where cable card TVs get their guides from - so the good news is it should remain availible even in digital format -it just needs to get translated to analog for legacy equipment - which would either be done by a full function box feeding the VCR etc, an Analog simocast, or a "Open QAM" tuner made avalible just for turning digital to analog.

I know in my market the "plan" is to start migrating many Analog networks to Digital and using the "left over" bandwidth to support more HD channels. We have to walk the fine line between having enough of an analog service to sell for those who don't migrate and putting well loved analog channels some would prefer to see with digital quality (There are campaigns where people want Sci-Fi, Comedy and Spike migrated to Digital)

Broadcasters are more under the gun because the FCC wants to use the signal spectrum that they have for other uses (possibly Cell phone and wireless broadband etc..) Many Non Broadcast cable channels (Halmark, Spike Etc) are changing their feeds to digital to increase bandwidth for more channel launches. If a feed goes digital generally the channel goes digital.

If the channels are not encrypted when they go digital - any digital tuner \ QAM tuner should be able to see them. I would like to think that in an ideal situation, you'd see the Analog in simocast - the Expanded basic as digital unencrypted (or encrypted into a tier) and a host of new HDs.

If we don't deviate from the current setup - Local HD, Local Digital, "Basic" channels and Music Choice should all remain unencrypted. - with Basic ideally being simocast in both Analog and Digital.

also, is charter going to offer any cable boxes with an HDMI output?

We already do - The DCT6416 / DCH6416 series sports HDMI - however if you want HDMI with a BMC9012 (Moxi box) you'll need to use a DVI to HDMI cable and your RCA audio (DVI does not support audio)

If you want a Moxi with native HDMI - you'll probably be waiting till the new moxi (OCAP/Open Cable - i.e. CableCARD based) goes retail - which I'm hoping is this fall :D

ALSO On the topic of VCRs and other equipment - just a friendly reminder - if you put your VCR or DVR recorder on the cable line BEFORE your cable box (Moxi or otherwise) you stand a good chance of killing the return signal - which means no 2 way services like VOD - or in the case of the moxi - no modem service for the guide, ticker or VOD.

CharterJames

07-20-07, 12:07 PM

I am experiencing serious problems with my MOXI box. I think it's signal issues, but 60% of the time, no HD channels will work; 40% of the time, no channels above 100 will come in, and 100% of the time VOD will not work at all (error 0x23).

The odd thing is that my old std. def non-DVR motorola box works just fine upstairs. Never any problems at all.

This has been going on for months, but never had time to spend on the phone with Charter.

Has anyone experienced these problems, or have a solution?

0x23 occurs when the Moxi cannot tune to the VOD "home" channel - this combined with your other issues would be a definite sign of either QAM issues or High Frequency signal issues (if you think of channels like a hill - that's where they sit on the frequency range with analog at the bottom, digital next, HD then VOD)

Frequently when all digitals are out it's becuase of a billing issue (box isn't correctly set up or is disabled for non-payment etc) but that's usually long term and won't come back on it's own.

I'd pay a visit to the local office and ask for a technician to check up on it - or go to www.charter.com and do an online chat or contact us form - Unless you like spending time on the phone with the call center - Reguardless we need to get a tech out there to fix you up!

CharterJames

07-20-07, 12:29 PM

Thanks for the info CharterJames, Sorry to say since Katrina, labor rates have soared thru the roof here and good help demands a very hefty hourly rate! I am sure much more than charter is able to meet, so sorry to say. You can imagine what type of personnel they do wind up hiring, please take no offense, this is a local issue on my end, not sure if it is ever going to clear up in th enear future... :(

No offense taken - every organization has bad apples and some situations just aggrivate the conditions - I take pride in my work and I do my best to make things better when I can - I'm only one person, but if I made a difference for someone, then I consider it a good day's work.

If you choose to try to have a go at rewireing your cable - I've found Home Depot has decent tools thorugh Stren probably is cheaper overall if you need some advice on what to hook up where or how to run it - shoot me an email at firstname.lastname@chartercom.com

Two more questions;
1) Is one model moxi box any more stable than the other? If so which should I pursue?

If your market sports them (mine doesn't) I recommend the 9022 over the 9012 - the 9022 has a built in DVD player and larger hard drive (and supports the Moxi Mate if availible) As far as signal tolerance etc - I've seen no difference in the different releases - though I usually prefer the ones that have the RF output on the back of the box (as opposed to none or on the silver "attached" box) as those don't seem so prone to overheating. (I also like having RF out for SD TV)

2) General audience question; my moxi is located in the left rear side of the room in a a/v closet, I am looking for some sort of device to bounce the remote signal around so I don't have to aim the remote behind my head toward the closet...I long for the days of pointing the remote directly to the front of the room for more than just on/off and volume :(

I don't have enough posts to post a URL, but if you do a Yahoo search on "radio shack wireless remote control extender" you'll see the unit I use to remote my Moxi and other IR-controlled gear. Be advised that the rubber feet on that unit discolored an old entertainment center I had. I removed those dark-colored feet and replaced with some clear plastic "button" feet that I found at a hardware store.

Crutchfield.com has an assortment of Remote extension kits - some use an IR target with a hardware (Ethernet) connection to the secondary unit - others are more simple. Search for "IR Blaster" most devices of this ilk will have that kind of name. Remote Extender will work, but you will want to make sure that it's converting the IR to RF and back.

I recommend the type that has the little IR emmiters that stick on the box over the units that just "beam" out IR - the emmiters give you better control over what's being hit and you don't have to "aim" your unit as much. Most of these will be able to be wall mountable.

A basic unit runs $30 to $50 - the hardware heavy duty kits cost more. Crutchfield also has DIY components such was wall mountable Ir "plates" and even hidden IR sensors you can place in a drop ceiling - not cheap, but if your going all out it might be an option.

You can also try an RF remote, but from my experiences helping a customer do an elaborate closed based system - I don't recomend it... One cheaper remote had to be manually programed for each function - the other... a Harmony - well let's just say I'm not inclined to get one of those again for anyone who isn't good at doing their own tech support. (maybe for myself, but not for him.) Personally I've yet to find a remote that works the moxi better than Digeo's

If you go this route make sure to get one with a Blaster/Extender. I'll warn you in advance expect to pay over $100 or a decent Remote / Extender combo package.

greinstein

07-20-07, 12:30 PM

Thanks to MoxiMessenger and Aden for the Moxi Meet in Santa Monica. It was very informative, with probably the only chance to ask questions and express concerns. (Also great eats and drinks)

We were given a demonstration of the “Media Center” version (with amps and over the air tuners) of the new units. Very impressive, especially to those of us in Time Warner land without 4.1.

My thoughts the day after...

Pros:
State of the art.
Easy self-install, even with the hi-def mate.
Price for the connection to Digeo (Tivo’s monthly fee) should be great.
I want one!!!

One the other hand:
Price?!!!? (Not a $299 unit but competitive with the market)
No video on demand or channels that look to be static but are actually VOD (I forget the technical name)

Gary Einstein

CharterJames

07-20-07, 01:29 PM

I know Icons tend to get recycled - so I wouldn't be surprised if this hits anyone who gets TV Columbia - the Icon is oversized and spills out over the menu. (Scroll through your channels and see if you have it - if you do you'll know pretty quick *L*

I've reported this issue to Digeo and they are working to resolve it - the process involves creating a new icon - which I've been advised may take as long as 4 weeks. I expect it will probably be resolved in 14 days or less given we tend to get (and even in turn give) worst case estimates when we give someone an ETA *L* :cool:

CharterJames

07-20-07, 01:30 PM

HKYStormFront

07-20-07, 06:46 PM

Non Tech

07-21-07, 01:28 AM

CharterJames

07-21-07, 04:11 PM

yeah i had looked at the dvi to hdmi cable, would this offer better picture than the component input i'm using now? i'm running coax audio to my surround sound so the audio aspect of it is taken care of. will i be able to upgrade to the new model moxi when that comes out? will it cost anything to upgrade?

The New next-generation boxes we've been talking about here will be OCAP - opencable - as I understand it - more than likely you'll have to get your own retail - Charter so far does not seem to show any sign of abandoning the Moto 6416 platform.

xNightfallx

07-22-07, 05:14 AM

Derrick2020

07-22-07, 09:05 AM

If it's under $1,000 on the multi-room system it will sell like crazy... just look at how TIVO series III did.

I'm not certain a $999 moxi will sell very well. Tivo is a recognized name and people have to be convinced that the moxi is the better product. I know that it is but I don't believe that the average Joe knows it yet. In order for Moxi to be able to get their product out their they have make the customer believe they are getting more for their dollar. I know that it will have a multi room set up but if you can buy a Series 3 Tivo selling for $600 without a rebate. I believe that they have been as low as $400 with a rebate.

Just look at the XBox 360 and the PS3. The PS3 is a superior product but with the price being $200 more expensive the 360 has sold many more units even with the Playstation being a highly recognizable product. Moxi doesn't have that luxury.

I am guessing that only if the Moxi retails below $600 will it actually have a chance to be competitve with Tivo.

todbnla

07-22-07, 11:36 AM

CharterJames:
Thanks again for your help and info![U] Due to Katrina and 5.5ft of flood water this home was completely rewired by a licensed electrical contractor who also did the cable runs so I think the drops are ok, my signal issue just got bad within the last few weeks or so. Also, we have had some killer thunder storms here lately and we have taken a few power surges too.

On a separate note: has posted some where back in this thread, Best Buy had the 500gb WD external hard drives for $129 or if your a rewards member $115, thats a killer deal for a brick and mortar store, IMHO. Picked one up and plugged it in, works like a charm...my HD now shows 2% full. :)

Digital Man

07-22-07, 12:32 PM

My box updates a few weeks ago, and now my audio is low. The sound effects from the box are the same levels as before, but all the tv I watch is very quiet. So now I have to turn my tv up really loud, which makes the sound effects of Moxi loud (and yes, I did make sure the sound effects are set to low). Any idea on what's causing this? I'm using composite cables, as when I used coaxial cables, the audio had a low buzzing/ocean noise that I traced to the coaxial output.

That's interesting, as the audio levels on my Moxi have been very low for months. When the coax cable is plugged directly into the TV the level is fine, so I don't think it's the signal from the cable company or the TV. It's just when I run it through the Moxi the volume is very low lately. I haven't noticed the Moxi sound effects being loud because I think we turned them off or set the very low.

Anyone have any ideas on what could cause the Moxi to start having very low audio levels? I often have to turn the TV volume up almost all the way to hear it, but it picks up noise and sounds bad that loud.

Thanks,
Guy

DadCooks

07-22-07, 01:24 PM

That's interesting, as the audio levels on my Moxi have been very low for months. When the coax cable is plugged directly into the TV the level is fine, so I don't think it's the signal from the cable company or the TV. It's just when I run it through the Moxi the volume is very low lately. I haven't noticed the Moxi sound effects being loud because I think we turned them off or set the very low.

Anyone have any ideas on what could cause the Moxi to start having very low audio levels? I often have to turn the TV volume up almost all the way to hear it, but it picks up noise and sounds bad that loud.

Thanks,
Guy

Add me to the "low volume" group (no volume level problems on TVs only connected direct through cable).

Started over a year ago with the 3.2 update, normal volume level setting went from 25 to 30 (on the MOXI volume level gauge).

Now with the 4.1 update normal volume level setting must be set at 40 to 45!

Also, I have commented in a couple of threads in the Charter Forum on DSLReports about no VOD. After attempts by two Charter Techs who monitor that forum (unfortunately not from my area) to fix the problem--no luck. And of course Charter's Customer noService has been of no help. Keep getting the Nova Scotia call center--does no good for problems in WA State (Bangalor might be closer :rolleyes: ).

Have not attempted to hook up the external hard drive yet, the wife is afraid it will wipe out not only what she has recorded but also the 76 series settings she has.

Digital Man

07-22-07, 01:46 PM

Started over a year ago with the 3.2 update, normal volume level setting went from 25 to 30 (on the MOXI volume level gauge).

Now with the 4.1 update normal volume level setting must be set at 40 to 45!

I don't recall if my problems started with 3.2, but it's certainly possible. I don't have 4.1, and I'm guessing I'll never get it since I'm with Comcast (formerly Adelphia).

There isn't any way to adjust the volume output of the Moxi is there? I have looked for a setup option that was improperly set too low, but haven't found anything I can adjust for the TV sound. I can adjust sound effects, but not volume output for the TV as far as I can find.

Guy

fizzle

07-22-07, 07:11 PM

Add me to the "low volume" group (no volume level problems on TVs only connected direct through cable).

Started over a year ago with the 3.2 update, normal volume level setting went from 25 to 30 (on the MOXI volume level gauge).

Now with the 4.1 update normal volume level setting must be set at 40 to 45!

Also, I have commented in a couple of threads in the Charter Forum on DSLReports about no VOD. After attempts by two Charter Techs who monitor that forum (unfortunately not from my area) to fix the problem--no luck. And of course Charter's Customer noService has been of no help. Keep getting the Nova Scotia call center--does no good for problems in WA State (Bangalor might be closer :rolleyes: ).

Have not attempted to hook up the external hard drive yet, the wife is afraid it will wipe out not only what she has recorded but also the 76 series settings she has.
Same here. The audio level from the Moxi always seemed to be quite a bit low, in my experience.

DadCooks, did you receive my IM on DSLR regarding the VOD issue?

CharterJames

07-23-07, 09:04 AM

PWSHER

07-23-07, 09:33 AM

DadCooks

07-23-07, 09:41 AM

Same here. The audio level from the Moxi always seemed to be quite a bit low, in my experience.

DadCooks, did you receive my IM on DSLR regarding the VOD issue?

Do you mean PM?

In either case I have not received anything from you. I did try sending you a PM.

DadCooks

07-23-07, 09:46 AM

I've had quite a few people call in with this one - many trouble calls making it to my dispatchers here -

Check your audio settings - I had several people who got reset to "mono" and experienced higher audio levels when they shifted it back to Digital (if your using optical or coax audio out) or Stereo for RCA.

Done that many times to no avail.

Even had Techs out twice, their only solution was to swap the MOXI box and that did not fix the problem. Made them leave my old MOXI box since there was no improvement.

My wife was livid the last time they switched out MOXI boxes with no change (losing 76 series settings is no fun to reprogram, plus losing what was recorded--this is really a base is that Digeo needs to address!).

CharterJames

07-23-07, 10:37 AM

It seems that 3 out of 4 times when my local power company has a hic cup and we lose power just for a second or two the Moxi will go into a "spastic" mode where all you see is the digital output flashing like crazy. It will remain in this state until I do a reboot. Since I will be going on vacation at some point I have this fear that this will happen right after I leave and nothing will be recorded while I am gone.

I had this issue for a while when my Power Co was working on replacing some arial lines - for a long term solution I recommend checking out www.ecost.com www.tigerdirect.com www.newegg.com or www.zipzoomfly.com and look into a low end UPS (unteruptible power supply) - you won't need a big one - the smaller ones that look like huge power strips will work for this - I got a pair from ecost for around $20 each - they give about 30 to 15 minutes of power on 2 or three of the plug-ins - which is enough to keep the moxi (and a DVD recorder or something else you'd rather not get wiped) from going bonkers during those tiny power outages (later when my ex had the habit of drying her hair @ her computer it came in handy when she kept tripping the breakers to my computer!!!!)

Questions: (At this point I won't be able to control my Slingbox but I can check to see if the Moxi is working)

Q1: Since it normally does a reboot every Thursday AM will that reset it?
Q2: There is a way to call the 800 number and send a reset signal. Will that reset a convulsing Moxi?

Thanks,
Wayne

1) Yes, the weekly reboot should fix that (it should also make the box go out to the local server and update it's time if it's lagging behind)

2) MSOs (Cable Cos) can reset the box remotely through Digeo's "csr" tool - The Digeo tools page is something alot of CSRs probably have little access to (and even less knowledge of using it to troubleshoot or resolve issues)

The option isn't there outright - the trick is to push a software update to the box - which will reload the software and trigger a reboot immediately afterwords.

This is something I wouldn't expect a CSR to know at all - I discovered it on accident when forced a software update on my box and it rebooted 20 minutes later - so I pushed a remote update and watched it - sure enough - 20 to 30 minutes later it reset on it's own.

Another route you can go would be to look into remote power control - I know when I worked in IT you could get what was effectively a powerstrip with a phone or data jack - you'd connect to it remotely and punch in a code to turn off an outlet... then turn it back on. This might work in your case... but I'd lean towards the UPS ;) - just keep the box from getting hosed in the first place :D

petefoss

07-23-07, 12:52 PM

How about putting it on a small uninterupable power supply?

Sincerity

07-23-07, 01:41 PM

splinke

07-23-07, 02:58 PM

...Q1: Since it normally does a reboot every Thursday AM will that reset it?
Q2: There is a way to call the 800 number and send a reset signal. Will that reset a convulsing Moxi?...
I can identify with your problem. Due to problems with the local power grid on a couple of occasions, my power has flickered momentarily approximately every 15 minutes about 3-5 times in a row. Every time, my Moxi would go into "spastic" mode where the display would blink wildly. A "soft reset" using the reset button on the front of the Moxi had no effect. The only way to recover was by doing a "hard reset" by unplugging the power cord, then plugging it back in.

Meanwhile, my ReplayTV DVR and all other electronic equipment hummed along after these flickers without even rebooting. If the power outages were a bit longer (perhaps a couple of seconds), I assume the Moxi would have rebooted, and only things recording during the ~5-minute boot time would have been missed.

But when it goes spastic, I assume nothing will get recorded until a "hard reset." I hesitate to contradict CharterJames given his technical knowledge, but my hunch is that when the Moxi has gone spastic, it will be unresponsive to any input, including automatic resets and forced resets by customer service, since I doubt it is functioning well enough to carry any functions out, and particularly since a manual "soft reset" does not even work.

CharterJames

07-23-07, 03:24 PM

I can identify with your problem. Due to problems with the local power grid on a couple of occasions, my power has flickered momentarily approximately every 15 minutes about 3-5 times in a row. Every time, my Moxi would go into "spastic" mode where the display would blink wildly. A "soft reset" using the reset button on the front of the Moxi had no effect. The only way to recover was by doing a "hard reset" by unplugging the power cord, then plugging it back in.

Meanwhile, my ReplayTV DVR and all other electronic equipment hummed along after these flickers without even rebooting. If the power outages were a bit longer (perhaps a couple of seconds), I assume the Moxi would have rebooted, and only things recording during the ~5-minute boot time would have been missed.

But when it goes spastic, I assume nothing will get recorded until a "hard reset." I hesitate to contradict CharterJames given his technical knowledge, but my hunch is that when the Moxi has gone spastic, it will be unresponsive to any input, including automatic resets and forced resets by customer service, since I doubt it is functioning well enough to carry any functions out, and particularly since a manual "soft reset" does not even work.

If the reset button doesn't work, then yes, I'd say a remote reset might not even work - such as your case - from the earlier one he mentioned resetting it- which I take to be the reset on the front - but I'm in full agreeance with you - if the front reset won't reset the box, there's a good chance the only way it will respond is with a prolonged power-cycle (usually unplugging it 30 seconds or more is a good rule of thumb)

I haven't seen a box go "spastic" like that in a while so I haven't tried accessing one in that state remotely - usually if the box is up and can ping then I can work it from the remote end - but there's always exceptions (for other techs out there - sometimes the box won't respond unless a set of logs are uploaded)

And of course if the modem isn't online/working on the box, nothing will work on the remote interface

I wouldn't call that a contridiction ;) just something to make note of if the box won't respond to the local reset.

MoxiGuy

07-23-07, 03:29 PM

this has probably been answered but I didn't find anything with a search. With my WD my book 500gb hd, If I turn the hd off via the button on the front, when I turn it back on does the moxi format it again? or is this only when the usb is plugged up fo the first time? Moxi will notice that the drive is properly formatted and won't prompt you to reformat it. (Be sure, however, before you turn off or unplug your drive, that it is not actively playing or recording a program.)

mhetterm

07-23-07, 03:35 PM

Actually, MoxiMessenger got on this case last week. We're tracking down the issues in 4.1 with Sling and we are in touch with Sling Media. Moxi Messenger will update the board on the results.

Any update on this?

splinke

07-23-07, 03:42 PM

...I wouldn't call that a contridiction ;) just something to make note of if the box won't respond to the local reset.
I hadn't considered that maybe a soft reboot fixed the problem for PWSHER. It is interesting that the Moxi may still be responsive enough when locked up under some conditions that a remote reboot can bring it back. I'm assuming, though, that these momentary power flickers that induce the spastic state probably require unplugging in most or all cases, including PWSHER's. The Moxi seems extremely sensitive to both signal and power levels. Hopefully, the retail models are a little more forgiving.

By the way, CharterJames, your technical expertise and your willingness to help others is an extremely valuable resource to this forum and Moxi users everywhere. Many thanks for all of your efforts!

virtualdude

07-24-07, 01:25 AM

i got Moxi on friday and am beginning to get grip on this thing :)

i hooked up a 320G external. I feel like the t.v. world is now at my command. :D

i mentioned this in the MOXI forums- but my only real complaint right now is the low audio output. just weird that their is no master audio control for volume. i know there is for audio output types- mono, dolby etc. but either the software or the box is missing the volume control.

other than that- i am stoked 110% ok.... 199% ;)

sweeeet

PWSHER

07-24-07, 08:28 AM

James and others, thanks for the suggestion of the small UPS. I didn't know the small ones existed. I picked one up at Circuit City for $20 after a $20 rebate.
Now should I simulate a spike? :p or just wait till the next one? HA HA.

I can't honestly remember if a soft boot (reset) would have worked. I just went to the outlet plug this time since I probably tried the reset on previous occasions and it must not have worked but I am just going from memory.

Anyhow, thanks for the suggestion. I must second the comment by Splinke that your contributions here are appreciated. Most people wouldn't stick their neck out.

Wayne

I had this issue for a while when my Power Co was working on replacing some arial lines - for a long term solution I recommend checking out www.ecost.com www.tigerdirect.com www.newegg.com or www.zipzoomfly.com and look into a low end UPS (unteruptible power supply) - you won't need a big one - the smaller ones that look like huge power strips will work for this - I got a pair from ecost for around $20 each - they give about 30 to 15 minutes of power on 2 or three of the plug-ins - which is enough to keep the moxi (and a DVD recorder or something else you'd rather not get wiped) from going bonkers during those tiny power outages (later when my ex had the habit of drying her hair @ her computer it came in handy when she kept tripping the breakers to my computer!!!!)
:D

CharterJames

07-24-07, 09:06 AM

By the way, CharterJames, your technical expertise and your willingness to help others is an extremely valuable resource to this forum and Moxi users everywhere. Many thanks for all of your efforts!

I must second the comment by Splinke that your contributions here are appreciated. Most people wouldn't stick their neck out.

Thanks guys - it's always good to be appreciated and I do my best to help when and where I can :)

HKYStormFront

07-24-07, 09:32 AM

Thanks guys - it's always good to be appreciated and I do my best to help when and where I can :)

james, you are a gentleman and a scholar, you've single-handedly done more to help me answer questions and troubleshoot than anyone else from charter ever put together. i honestly appreciate your help and advise! :D

thilt

07-24-07, 10:33 AM

Anybody hooked up a 1TB external yet? Looking for recomendations. I'm more interested in performance than price but would still like to keep it under $300 if possible. Thanks in advance.

CharterJames

07-24-07, 11:00 AM

james, you are a gentleman and a scholar, you've single-handedly done more to help me answer questions and troubleshoot than anyone else from charter ever put together. i honestly appreciate your help and advise! :D

Thanks again! I do my best :D

FortFun

07-24-07, 01:43 PM

OK, you've got me thinking of getting a UPS for my Moxi & external HD. Question - how much power does the Moxi unit draw?

TIA

virtualdude

07-24-07, 01:49 PM

just have to ask- but will moxi recognize 2 HD's on the back? i got the 320 yesterday and watched my used space go fom 89% to 13% :cool:

so i figure why not add a 2nd. jus not sure if it wil be recognized. Seems like a dumb question since a computer will keep recogniing what you ad on. But with Moxi it sort of implies only one EHD i the info on adding a EHD. :confused:

just curious

thanks

PWSHER

07-24-07, 02:03 PM

virtualdude

07-24-07, 02:16 PM

This has been asked about once a week for the last year ;)

Nope one only so get a big one when you get it!!!!
must be a popular question LOL...well, in that case i need to ask myself if 320 is BIG enough.....and if i can figure a way to transfer what i recorded to a large EXD. i don't think my MAc even recognized the EXD formatted on the MOXI.

I can see and read and write to various FAT files. so not sure why my MOXI EHD isn't seen. i guess i may be able to see i on a PC ??

thanks for the fast reply BTW

greinstein

07-24-07, 02:35 PM

CharterJames

07-24-07, 02:56 PM

must be a popular question LOL...well, in that case i need to ask myself if 320 is BIG enough.....and if i can figure a way to transfer what i recorded to a large EXD. i don't think my MAc even recognized the EXD formatted on the MOXI.

I can see and read and write to various FAT files. so not sure why my MOXI EHD isn't seen. i guess i may be able to see i on a PC ??

thanks for the fast reply BTW

The Moxi system was designed to be pretty secure - while any avid forum user will tell you there's ways around encryption etc, they've done a pretty darn good job. Digeo has had do as the MPAA has really pushed all MSOs and hardware vendors to lock "thier" content up as tightly as possible.

What I can tell you is the Moxi "operating system" is linux based and is capable of recognizing hardware by serial number (which is why it will recognize a HD it's formated, but request to format one that came off your old box) To date there's no LEGIT way of directly transfering moxi content from one box to another or from a box to a computer (At least none that I know of deployed out in the field)

That being said, there is a single, simple loophole - Analog output.

The only way I've seen to get content out of a moxi is to record it through S-Video, RCA, RF or Component to a DVD recorder, Video Input for PC or VCR.

If there was an easy "box transfer" method, we'd love it given the number of customers who have had their boxes changed out for hardware, vod or other issues.

OK, you've got me thinking of getting a UPS for my Moxi & external HD. Question - how much power does the Moxi unit draw?

TIA

I haven't found this in any of the user guides or spec sheets - but then I looked at the back of my office test box and noticed the following:

AC-IN
95-125V
60hz 2.5A

There ya go! (though I couldn't tell you how many watts per hour etc)

here's a link to moto's documentation page for anyone who's looking for user guides, connection info etc

http://broadband.motorola.com/consumers/support/default.asp?SupportSection=HomeEntertainment

And since it seems to come up here frequently - I want to issue a VERY important warning

DO NOT BUY ANY "BMC9012" "BMC9022" OR ANY OTHER CABLE BOXES UNLESS THEY SPECIFICALLY SUPPORT CABLECARD/OCAP

As of 07/01/2007 MSOs (Cable Companies) are not allowed to deploy any "new" boxes that have built in encryption to any customers by FCC mandate.

The kicker here is that "new" for all effects and purposes seems to indicate any box that has not been previously assigned to a customer by that system.

So chances are if you buy a box on Ebay or online, it will not have been used by your local MSO and cannot add it into their system by FCC mandate.

I just had a customer bring one in a few weeks ago, and we couldn't put it on our system because it had customer data from an Adelphia sub in CA on it, but I've just learned that we cannot add *any* other boxes to our system unless they are OCAP boxes.

CharterJames

07-24-07, 03:20 PM

Via HD Magazine this morning---

TiVo Inc. (NASDAQ: TIVO), the creator of and a leader in television services for digital video recorders (DVRs), announced today the launch of a new TiVo high definition DVR, delivering a premium HD experience at an affordable price. Starting today, consumers can pre-order TiVo HD at www.tivo.com for just $299.99, down from the original TiVo Series3™ HD Digital Media Recorder at $799.99. Product expected to arrive on retail shelves in early August. The new TiVo HD DVR is the ultimate HDTV companion, maximizing the HD cable experience by combining a new popular price with the clarity of HD programming and our Emmy® award-winning TiVo™ service. The new TiVo HD is also a Digital Cable Ready set-top-box that works seamlessly with any cable provider in the U.S. Moreover, the new product also enables the latest and greatest exclusive TiVo service features such as Movie & TV Downloads from Amazon.com, Ho me Movie Sharing and universal Swivel™ search, delivering the best of broadband video directly to the television set.

For MoxiMessenger and MoxiGuy--Comparison and effect on the new retail Moxi??

I was really impressed with the new retail Moxi box at the LA demo last week, and hope this in not a preemptive strike by TiVo.

Gary Einstein

I'd call it a pre-emptive strike all-right - however (and I'm sure moxiguy will elaborate more) there is one major feature Moxi will have over TIVO - multi-room interface - Sure TIVO supports it, but only if you buy multiple TIVO units and pay a subscription for each box.

Personally with the sped up interface, I would pick a Moxi over a Tivo S3 anyday - and the new TIVO is basically an S3a (it even calls it S3a architecture) - it's smaller and sexier - but same 2 cable card interface - looks like some software updates and possibly a bigger HD. (again both support expansion)

The new Moxi (at least the multi room solution I was reading up on) should have intergrated DVD and I believe a dolby 5.1 receiver - which will also appeal to people wanting to simplify (less remotes, easier to control...) without giving up on features and options.

Yes, TIVO fans will go for this new box (those that didn't get soaked on the S3 @ $799) and TIVO has been selling alot of boxes lately at a loss just to get people on their subscription service (which I believe Digeo will be cheaper on - especially since TIVO quit doing lifetime memberships)

splinke

07-24-07, 03:43 PM

I'd call it a pre-emptive strike all-right - however (and I'm sure moxiguy will elaborate more) there is one major feature Moxi will have over TIVO - multi-room interface - Sure TIVO supports it, but only if you buy multiple TIVO units and pay a subscription for each box.
Does this mean that the new consumer Moxi units will be able to stream to other rooms without any additional hardware (e.g., by broadcasting the tuned channel or recorded program on an HD channel that could be tuned by the standard tuner on the TV in the separate room)? Or does this mean that the additional hardware required in the other rooms will be included with the base unit at no extra charge? Or does this mean that the extra hardware will have a very low cost and have no additional subscription costs? Or does this mean something else?

Personally with the sped up interface, I would pick a Moxi over a Tivo S3 anyday - and the new TIVO is basically an S3a (it even calls it S3a architecture) - it's smaller and sexier - but same 2 cable card interface - looks like some software updates and possibly a bigger HD. (again both support expansion)
The FAQ on the TiVo web site says that it will support either a single Multi-stream CableCARD or two Single-stream CableCARDs. Will the Moxi retail units include a better technology?

The new Moxi (at least the multi room solution I was reading up on) should have intergrated DVD and I believe a dolby 5.1 receiver - which will also appeal to people wanting to simplify (less remotes, easier to control...) without giving up on features and options.
I'm always a bit skeptical of multi-function components. Do these do well at retail? Personally, I already have a separate Dolby digital receiver and DVD player. Will the Moxi versions be as good? Do I plug my other audio connections into the Moxi to use it as an amplifier? I guess if it sells for $300, these could be viewed as nice features that are optional to use, but if it costs $800-$1,000, then the potential buyers are likely higher-end consumer electronics buyers, and they may be more likely to already have or want to have separate components.

Yes, TIVO fans will go for this new box (those that didn't get soaked on the S3 @ $799) and TIVO has been selling alot of boxes lately at a loss just to get people on their subscription service (which I believe Digeo will be cheaper on - especially since TIVO quit doing lifetime memberships)
I see that TiVo is now offering 3 years for $300 (~$8.30 per month). That's certainly more reasonable than they used to be, if it lasts. Having Moxi as a competitor will, hopefully, keep both the initial hardware and continuing subscription fees lower for both companies.

FortFun

07-24-07, 03:45 PM

[QUOTE=CharterJames]
I haven't found this in any of the user guides or spec sheets - but then I looked at the back of my office test box and noticed the following:

AC-IN
95-125V
60hz 2.5A

There ya go! (though I couldn't tell you how many watts per hour etc)

Thanks. Can't get to the back of my unit easily. Figured somebody here could.

jasonvr

07-24-07, 03:46 PM

This has been asked about once a week for the last year ;)

Nope one only so get a big one when you get it!!!!

Slight clarification. It only supports one connected at a time. I believe it has been stated that you can have multiples drive recognizable by your Moxi so that you could swap between drives if you so choose. So, you could use one drive, and if it started to get full, but you didn't have time to watch things, you could remove it, and put on another drive and let it record even more. Not exactly convenient, but doable.

halfelite

07-24-07, 04:02 PM

There should be a way around copying content to another drive. there Is two ways finding a whole in the linux kernel that is running on the moxi. Or snatch the keys on the bus that unlocks the harddrive encryption at the same time giving you access to the linux kernel.
I dont want to break my moxi and have to pay for it to play with it So i will just leave it at that.
I also had the low volume issue on high channels like 600-650 for showtime and after the 4.1update I dont have a volume issue at all.

CharterJames

07-24-07, 04:08 PM

Does this mean that the new consumer Moxi units will be able to stream to other rooms without any additional hardware (e.g., by broadcasting the tuned channel or recorded program on an HD channel that could be tuned by the standard tuner on the TV in the separate room)? Or does this mean that the additional hardware required in the other rooms will be included with the base unit at no extra charge? Or does this mean that the extra hardware will have a very low cost and have no additional subscription costs? Or does this mean something else?

Here's the earlier link on the upcoming stuff
http://www.zatznotfunny.com/2007-07/more-details-on-upcoming-moxi-dvrs/

The multi room solution appears to be an updated version of the BMC9022 w/moxi mate - and the information does seem to indicate they will be sold together. This would mean you would get a DVR with 2 tuners and a box that can view everything on the DVR as well as being able to "borrow" a tuner for live TV.

The Mate is effectively Analog cable "terminal" that receives it's signal from the DVR - no seperate subscription is required.

The advantage is - 1 subscription and I would think a cheaper price than 2 "TIVO HDs"

I have no reason to believe the DVD player in the 9022 will be nixed (that was a popular feature) - the DVD is also shared between the rooms - this is ideal for households were you want to share the DVR with a bedroom (Say the master bedroom) and don't use the second TV as much as the first.

On the other hand, if you plan on doing ALOT of recording (280 gig HD x two TIVO HDs) and ALOT of TV viewing - then the TIVO has the advantage of having two full functioned DVRs - one in each location - that can share content. Providing your willing to shell out for two boxes and two subscriptions - the 3 year rate isn't too bad, but I know alot of people would bulk @ paying $300 for 3 years of TIVO guide service and the monthly rates are high... no to mention there's a discount for multi-line, but how much? 2 rooms would come away at $600 for hardware and $600 (without discount) for service for 3 years...

The FAQ on the TiVo web site says that it will support either a single Multi-stream CableCARD or two Single-stream CableCARDs. Will the Moxi retail units include a better technology?

Depends - right now OCAP was designed around the new M Cards (Multistream) - so I would expect a Moxi to come out with only one cable card slot - however if they opted to be backwards compatible like TIVO had to be when they launched S3 - then they might have 2 slots. Alot of it will depend on how the card slot works. Because Digeo has been a cable partner for quite a while, I expect their hardware to work better and smoother than my experiences trying to get Series 3 boxes working right.

I'm always a bit skeptical of multi-function components. Do these do well at retail?

I too am skeptical of multi function components - generally they tend to go cheap - however now that Digeo's in the business for themselves and not letting Motorola do the production, I expect quality to go up. I've been impressed with the video quality of the DVD on the 9022 as well as the streaming to the Mate on the 9022 the few times I've seen it in operation - I've not heard alot of the same complaints we had with the DCP 501 (a Motorola DCT2000 with intergrated 5.1 and DVD) so I expect it will do well.

There are alot of people out there who want to simplify things... that's the biggest problem with TIVO... getting it to work with Cableboxes or in the case of the newer ones - with cable cards. Digeo's got more "MSO" experience - so I expect a better product from them.

Personally, I already have a separate Dolby digital receiver and DVD player. Will the Moxi versions be as good? Do I plug my other audio connections into the Moxi to use it as an amplifier? I guess if it sells for $300, these could be viewed as nice features that are optional to use, but if it costs $800-$1,000, then the potential buyers are likely higher-end consumer electronics buyers, and they may be more likely to already have or want to have separate components.

This I don't know, but if someone at Digeo wants to send me one to test with, I'll be happy to find out ;)

I see that TiVo is now offering 3 years for $300 (~$8.30 per month). That's certainly more reasonable than they used to be, if it lasts. Having Moxi as a competitor will, hopefully, keep both the initial hardware and continuing subscription fees lower for both companies.

If they sell for $799 or less, they'll probably do pretty good given what S3 customers were willing to pay and put up with. I'm hoping competition drives down the prices like they did for Cable Modems. There's the single room solution which I don't know if it will support the mate.

I'd like to see support for more than 2 tuners :cool:

virtualdude

07-24-07, 04:50 PM

The Moxi system was designed to be pretty secure - while any avid forum user will tell you there's ways around encryption etc, they've done a pretty darn good job. Digeo has had do as the MPAA has really pushed all MSOs and hardware vendors to lock "thier" content up as tightly as possible.

What I can tell you is the Moxi "operating system" is linux based and is capable of recognizing hardware by serial number (which is why it will recognize a HD it's formated, but request to format one that came off your old box) To date there's no LEGIT way of directly transfering moxi content from one box to another or from a box to a computer (At least none that I know of deployed out in the field)

That being said, there is a single, simple loophole - Analog output.

The only way I've seen to get content out of a moxi is to record it through S-Video, RCA, RF or Component to a DVD recorder, Video Input for PC or VCR.

If there was an easy "box transfer" method, we'd love it given the number of customers who have had their boxes changed out for hardware, vod or other issues.

And i have no problem with legitimate security. so as far as my issue- i bought a 320 G HD. I can just take it back (pretty nice of wally world). then just get probably a 500G which (in theory LOL) should last quite a while. And that's being generous- i mean 500G is a lot of space ;)

As for what i already recorded- it's not a major loss or anything. So taking the loss is no big deal. i thnk i just recorded some sci-fi sereies or something. Sure they'll be on again. But basically that was my concern for preserving or transfering to a new large HD.

I would bet in the future support for 2 externals would come around. i suppose another option i could do is keep the HD i have now- and later buy a bigger one and swap them as i see a need to watch something. I say all this as I know it sounds "greedy". But really after handful of HD flicks- i bet that space will go pretty fast :eek:

thanks for the info.

CharterJames

07-24-07, 04:53 PM

As for what i already recorded- it's not a major loss or anything. So taking the loss is no big deal. i thnk i just recorded some sci-fi sereies or something. Sure they'll be on again. But basically that was my concern for preserving or transfering to a new large HD.

I would bet in the future support for 2 externals would come around. i suppose another option i could do is keep the HD i have now- and later buy a bigger one and swap them as i see a need to watch something. I say all this as I know it sounds "greedy". But really after handful of HD flicks- i bet that space will go pretty fast :eek:

thanks for the info.

it would be nice to have 2, don't know how much of an update it would be - unfortunately I only have the 6416 at home so I'm still working on finding out IF and When we can do an upate there... and I'm crazy enough to go for a 1 tb external... :cool:

virtualdude

07-24-07, 04:58 PM

James- you're making me drooool ;)

well, i don't see why my wife would complain about a 1T drive. after all she has almost excepted the MOXI concept hahaa. She actually appricated DVR...so MOXI was an ultra bonus for me...er uh..the family :cool:

rwinner

07-25-07, 10:04 AM

Whatever happened to the Moxi four-tuner chip?

virtualdude

07-25-07, 12:11 PM

if moxi will only utilze one external at a time...how about this:

use up a EHD, pull it out. Add a NEW EHD and initialize/format it. start using it with moxi.

plug the original EHD into the 2nd USB slot. What will happen? in the Moxi forum it was reported only 1 HD will be recognized. But will at least the *PLAY* feature work? sort of like just adding a HD with pictures or whatever that was non-moxi? just with moxi data (movies).

basically this means just adding a HD that happens to be moxi programming rather than plugging in a bunch of pictures or something. Allowing the NEW hard drive to be the current EHD for Moxi. i think this makes sense :)

dagware

07-25-07, 03:14 PM

For people considering buying a UPS, there's some things you should be aware of. The batteries wear out over time, and you may not know until it's too late. So you may want to test it once every 3 months or so.

Also, don't be surprised if, by the time you actually need it, it doesn't work. I've seen that happen many times over the years. Perhaps the technology is better now, but I can't tell you how many times I've worked at places with UPSes for their computer systems, and when a power outage actually happened, the UPSes were worthless.

I'm not saying this to discourage getting one. Just be aware that Murphy's Law still applies. :rolleyes:

-Dan

MoxiGuy

07-25-07, 03:30 PM

kelliot

07-26-07, 03:03 AM

Moxi better get its act out the door with the new Tivo HD being released.

Tivo features I like (quick):
Wireless
Amazon downloads
Entry Price
2 Tuners
User Interface

I don't like:
Cost of service + cablecard
Storage
Initial expandability

How does Moxi compare?
BTW I'm reasonable acclimated to my TWC Moxi, just wish they would upgrade the version.

CharterJames

07-26-07, 08:39 AM

The Firewire over Cable should be a nice improvement over the analog (especially since it can be hardware controlled and restricted instead of requireing the analog filter @ drop)

Though I'm somewhat dismayed, I had hoped the new moxi would support the upcoming OCAP applications for VOD - at the same time I wouldn't expect any OCAP box not made by Moto, SA/Pioneer etc to be ready for that right now.

As I understand it the current OCAP boxes are pretty much running in a legacy mode until the Java apps are properly developed and tested.

Technically after 07/07 no box should need dual cable cards, the only advantage is that a TIVO will function the way they fell it should (dual tuner, one way only) even if you get older cable cards.

As for the wireless - TIVO now only support it's branded USB wireless... which I can bet will be ALOT more expensive than your off the shelf computer USB wireless dongle... Albiet, it's understandable that a TIVO can't be expected to handle the drivers and hardware differences between every make out there- it's somewhat misleading to think this will be a cheaper connection - you can probably get wireless bridges / game adapters for the same or a little more than TIVO will charge for their Speciality "wireless" device.

Personally if your going to want to share or download content, I sure as heck would spend the extra money to run an ethernet drop to your TV.

On the models that will not support cable card - will these have the option to control common cable box models via IR blaster?

gameduck

07-26-07, 01:16 PM

I am on 4.1 and did have an external HD but then removed it.

Since 4.1 I have noticed that while playing back recorded shows, the FF and REW is acting weird.

Basically, if I use the single arrow FF or REW for about 1-2 seconds, then press PLAY, it sends me back to my original position instead of the current position. If I go far enough it will find a new spot but is not reliable.

It is also kind of slow to respond and I ALWAYS notice some of tiling on the bottom of the screen under the progress bar when it is doing this.

I then have to use the 30sec back button to find my place. It is pretty annoying and did not used to be like this. The skip forward(configurable and set to 3 min) and the skip back (30sec) still work properly.

This also only happens on certain channels, and NOT ON PREMUIUM CHANNELS.

I have noticed it on Comedy Central, FOX, Cartoon Netork, Discovery and quite a few others.

I have tried a box reset to no avail. I can live with it but would like it fixed. Any ideas?

virtualdude

07-26-07, 04:02 PM

any one know if you can just keep swapping out EHD's as one gets full? since multiple is not recognized. Can you just use one. Take it off and add a new one. when you want to watch whats on that 1st drive, just plug it in- BUT do you have to unplug the 2nd drive 1st or will moxi see it as simply a data disk added...just happens to have moxi recording on it rather than my own pics or something.

Tom Hilton

07-26-07, 04:26 PM

My Moxi recently received an update saying that I could add an external hard drive via USB to increase storage capacity. Glad to see it---I have felt for some time that Moxi definitely needed some way to enlarge its capacity!

Anyway, I've been reading through this thread, but I'm not quite clear on a few points: How does the EHD display in the menu interface? I mean, does the menu look and operate as before, or do you have to tell Moxi to store programs on the external drive as a separate function?

Also, does the external drive (say 500 GB) simply replace the Moxi storage capacity, which is 80 GB, I think? Or does the external drive combine with, the Moxi's internal drive for a capacity of 580 GB? If the storage capacities are combined, I assume the Moxi fills up its own drive before using the external (?)

Thanks in advance :) to any posters who can give me an idea how this works.

jasonvr

07-26-07, 04:45 PM

My Moxi recently received an update saying that I could add an external hard drive via USB to increase storage capacity. Glad to see it---I have felt for some time that Moxi definitely needed some way to enlarge its capacity!

Anyway, I've been reading through this thread, but I'm not quite clear on a few points: How does the EHD display in the menu interface? I mean, does the menu look and operate as before, or do you have to tell Moxi to store programs on the external drive as a separate function?
There is an extra "card" in the menu to allow you to see how full the drive is. No special action is needed to tell Moxi where to store the programs. They will go to where ever there is space.

Also, does the external drive (say 500 GB) simply replace the Moxi storage capacity, which is 80 GB, I think? Or does the external drive combine with, the Moxi's internal drive for a capacity of 580 GB? If the storage capacities are combined, I assume the Moxi fills up its own drive before using the external (?)

Thanks in advance :) to any posters who can give me an idea how this works.
The external HD is in addition to the internal drive. I am not sure on the algorithm that determines where content is stored.